eBay Reviews

As someone who works in banking, Ebay and Paypal are the most hated companies you could think of. They consistently clog customer support and fraud departments. Tradfi and fintech need to come together and refuse to do business with these companies. It would save time, money and long hours with customers reporting fraudulent activity.

I've read through a couple pages of complaints on this site. My complaint is slightly different from what I've read. My experiences with the company have been almost all positive. I am mostly a buyer and have been for about 30 years. I have purchased items, mostly coins from Ebay during the 30-year period. I notice that the company recently changed its search programs in ways that negatively impact how I do my searches. It used to be that I could research multiple years of certain denominations of coins at the same time. For example, I recently began a collection of mint state Roosevelt dimes from 1965 to current year. A complete collection consists of well over 100 coins spanning a period of 60 years.

Ebay allows scammers to steal your stuff. They literally facilitate and cooperate with the scammers to assist them in ripping you off. They are a disgrace and should be shut down. I had over $800 stolen from me by Ebay and a scammer. There is no accountability. The platform is not safe for sellers. Here's how the scam works; A new user lists an item for sale and the minute you ship the package they use another account to file a complaint. This triggers Ebay's algorithm to suspend your account. Then the scammer receives your item and claims it isn't what they ordered and Ebay gives them a refund.

After the third time purchasing stuff from eBay I realize the company is horrible, And it deserves 1 star. I purchased parts for my car. The first item I never received. I contacted the seller. He told me the package was delivered, I contact eBay Customer Service. They told me they can do nothing for me. The second item didn't fit right. Too big. The third item it was a door car cylinder. I took it to the mechanic yesterday, and the item didn't fit again. This time the item is too small, before I purchased the item, I checked on the app, and it says it will fit perfectly. The mechanic charged me 30 minutes of labor, purchasing stuff from eBay is a waste of time and money.

I was issued a refund on appeal.

I made a purchase on eBay expecting to receive it in a reasonable time, I reside in Canada and purchased from a seller in the U.S. The seller shipped the item the very next day following my payment, however, it has now been eighteen days in transit and I am still waiting for delivery. The shipping charge was expensive and I expected good fast service from eBay global shipping but I was sadly mistaken. No problem with the seller, but a big problem with eBay global shipping, the item was shipped to their shipping hub in Glendale Heights where it sat for no less than ten days.

I purchased a $100.00 eBay Gift card from CVS and when I went to use it the gift card only has 11 numbers instead of 13. After multiple attempts to contact eBay I was finally able to speak with someone. She has me submit all information to the eBay Customer Service team just to be told they cannot refund or credit the account because the card was previously used. So now I am out of $100.00. Not to mention when I went back to CVS the store manager opened another gift card it that card only had 11 digits as well.

This is the culmination of around 2-2.5 months of back and forth with eBay Customer "Service". I got scammed by a buyer after the buyer claimed he "didn't need an item" due to it arriving late (Thanks USPS!). He decided to keep it anyway & refused to pay. After several calls to customer "service" & chat sessions, I'm now being told today that, not only was my (Multiple!) requests for escalation never acted on, but now, since it's conveniently been a month since the last conversation (after I was told to wait!), there's nothing they can do.

I have bought and sold on eBay and have no issues other than eBay shipping. When you purchase a used item and it gets shipped via eBay, not only is the shipping painfully slow but I then have to pay extra when it crosses the border. It adds an extra $30 to cost. I now check how vendor will ship and if it’s his eBay, I stay far away. USPS is the way to go.

I was sent a pair of counterfeit sneakers by Scarpe Donna/Ebay. Despite filing a formal counterfeit item complaint to Ebay and sending messages to them and the seller, I was not issued a refund by Ebay.

I purchased an open box !" sweat ball valve. The valve was defective. One end of the valve had been flattened thus the pipe could not fit. Since the shipping charge was more than twelve dollars and would be another twelve plus dollars to return, it is is not worth returning. Allan

Sellers beware! eBay, without permission, puts conditions on the release of deposit money to sellers in bad faith, AFTER the sale is completed, so they can make money on interest carry. If you are selling a car DO NOT USE eBay or otherwise notify seller that you will not accept any DEPOSIT given to eBay as an acceptable form of payment. Tell Buyer they must wire your deposit directly or send you a check. Otherwise, eBay will take advantage of you which is, in my opinion, tortious interference in the legal contract between buyer and seller.

I had 3 items in my cart went to check out but said that no items in cart, contacted customer service and was told I had to purchase items separately. So I purchased first item, went to purchase 2nd item and was told I couldn't so back to customer service to cancel 1st order and was told ok. Called to check on order and was told that they already shipped it so no refund

I received item delivered. I immediately look for package nothing was delivered. I ask for reimbursement and they can not reimburse because package was delivered. Nothing nothing was delivered. I'm not surprise the reviews are 1 not satisfactory

Customer support refuses to verify what their legal location is for EBay Canada's Head Office. They refuse to provide a higher-up, management, supervisor, or legal representative when formally requested. This is a federal violation under the Canada Business Corporations Act (RSC, 1985, c. C-44).

First, eBay sales are slow and low; there are so many better options for sellers. But more importantly, I designated my listings on eBay to be 100% of monies donated to my favorite charity -- earlier this year I thus donated several hundred dollars -- or at least I was told I did by eBay -- but then I learned that eBay sends all donations from eBay sales to PayPal Giving Fund. When I learned that I told eBay that I don't want the money to go to PPGF because PPGF has a history of not delivering donations to the designated charity; eBay said they only do the donations via PPGF; I then told the eBay manager that I would ONLY ship the items if eBay promises that eBay itself will pay the donation amounts to my charity if PPGF doesn't do so.

Terrible customer service. I ordered an item for over $60 which weighs 4.35 pounds. They shipped an 8 ounce item to a different address (not mine). When I tried to get a refund, they said that since the item was delivered, they would not offer any refund, even though I never received ANYTHING and whomever got "A" package, it clearly wasn't my item. Never again!

I have been with Ebay for over 10 years. I am very upset with the long holds placed on paying me as a seller. I have been selling off my video gear to pay medical bills for my wife's battle with brain cancer. I called and asked kindly if they could remove a hold on my payment so I could make a payment for my wife's procedures and they told me they would not. I have a 100% feedback and have been with them a long time. Clearly I mean nothing to them. Just a number. Ebay has become to greedy and care nothing about people. Will not be selling on Ebay ever again.

Been selling on Ebay 18 years, at one point selling 40-50 k per month, I have watched and been forced to accommodate, participate in all the changes they have made over the years, I have taken lots of losses for scamming buyers and lost packages etc, but what sucks about them the most is the ever increasing fees to sell, I tried the Promoted listings scam they promote, had to raise my prices to accommodate the extra 10% fee on top of the 15 % they already charge, just to get my sales back up after they dropped 85 percent to a fraction of what I was selling before, it's not my products, they sell well elsewhere, Ebay manipulates the algorithms and favor sellers in searches that pay the higher seller fees, now they are promoting "pay per click" charging .60 cents every time someone looks at your listing.

Stay away from this site, is not like before, too much scammers, I am tired of giving away my money, been trying to contact the seller because I never received the package, never responded, contacted eBay and closed my case without reason, I sent proof of the NON delivery.

Lately it’s very uncomfortable to buy from eBay. I bought recently a laser mole removal. A day after eBay emailed a warning using this device as it’s unsafe, I don’t understand if it’s not safe why allowing such things, and the seller plays around. No more eBay for me. I order stuff, most of them from China and it takes over a month if you receive it and if not they work you out for a refund, why refund me if you cannot deliver? No more eBay for me.

The eBay seller sent me an item that was smashed to bits when it arrived. They saw the photos and agreed to send a refund. They never sent the refund and for 5 months they have refused to respond to any communication. eBay and the seller have opposed giving me a credit on my credit card. Also, eBay won't allow me to give a review of this dishonest seller on the eBay reviews. The seller likely collected twice, since they have my money and admitted they were going to collect from the shipper for the damaged item. The dishonest seller is Empty but Whole Treasures from Conway, AR.

I just saw the reviews on here, shocking! I just had a very pleasant experience with eBay, and they assisted me beyond expectations, though I’ve always had great experiences with them regardless. This experience was on my personal account, but I can’t fault them on my business account either, they’ve been nothing but helpful, fair, and super friendly. Can’t thank them enough! Someone even called me today to tell me the issue was resolved. They didn’t have to, but they followed up anyway. Great

Macbook Pro Computer not returned & funds taken from account. I had a very frustrating and painful “selling” situation with e-Bay. I am writing to warn others of this rather elegant scam. I've complained to eBay and they refused to accept any responsibility. Long story short, I "sold" my Macbook pro, which was working perfectly to a “buyer” in Delaware mid-December, 2023. After receiving the laptop, the putative buy claimed it didn’t work. e-bay issued them a return address label - and the "buyer" allegedly sent it back to me at my address.

Posted an item for over $400 on eBay. It sold in less than 2 hours. I was charged $70 in fees and they included a 13.25% fee on the tax and even on the shipping costs that I already pay! The ebay fees are criminal and totally out of control!!!

eBay is constantly taking advantage of sellers by imposing more fees via stuff they make up. Recently I was charged over $15.00 for item that didn't sell when it was an option that started at $1.00. Now they have "End Auction-style listings early Fee" for item if you find it necessary to cancel your auction! Screw me once you won't be screwing me again.

Product was advertised as being in great condition when in fact it was a piece of inoperable junk. Refund policy is ridiculously complicated, requiring uploaded pictures and return at my expense of a large bulky item.

Do not trust eBay if you're a seller. I had over 400 positive feedback comments, almost 100 followers, 0 negative comments. They sided with a dishonest buyer, forced me to refund them. I emailed the ebay my current address. They mailed it to my ex wife's house in Montana then refused to refund me MY $200 so now my item is lost, out money and ebay could care less....Almost 3 tears of selling and taking fees and they screw me out of $200....More than shameless....

I have, unfortunately, after three years as a buyer and seller had to escalate an issue to both my credit card company and to the Better Business Bureau regarding eBay’s refusal to accept accountability to their own promises to customers.

My eBay account was randomly restricted for no reason or explanation. After multiple attempts to reach customer support, I just gave up. After searching for something very specific and only finding it on eBay I decided to give it another try. I had to check out as a "guest" due to my account being "permanently restricted". After paying for the item and waiting 12 days, it never shipped. Trying to log in to contact the seller required an eBay log in which I didn't have - for no reason of my own. Multiple attempts to reach the seller or eBay customer care all required eBay log in credentials. After over three weeks of trying to reach out to eBay and the seller resulting in a resolution, I called my bank and they credited the money back to my account in less than an hour! eBay closed my request with no correspondence. Terrible customer service from eBay and no communication from the seller (bcharle68). Do better!

Ebay sold me counterfeit Dewalt batteries and refuses to refund the money. I took the batteries to a Dewalt Service center, they told me the batteries were fake and not to use them. Where is Consumer Affairs on this. You need to stand up for the public. This is happening and most people are unaware eBay and their sellers are scamming them.

Ordered bird food for my parrot it never came. The delivery driver took a picture of my Alley, it says on my sign "Do Not leave Packages in the Alley, bring to the front Door." He proceeded and left my package in a Alley! Lazy Fed-Express driver and eBay said I'd get my money back but no.

Ebay is horrible and it is sad the government does not step in to stop them from defrauding us customers. They did not make sure the seller gave me the correct products that I ordered. Then I asked the seller for a return and they closed the return window before the return/refund date. This is illegal and fraud. Ebay said this was wrong for them to do this to me, but they did nothing to get me my money back. I had to contact my bank and credit card now to get my money back. They have no customer service to call and they outsource everything overseas so you get someone who has no authority to make it right and fix the problem. Ebay is horrible and it is sad the government allows them to rob and steal our money. What a corrupt company and world we live in...sad and disturbing.

I have been with eBay for 4 years and never had a problem. This time the item did not arrive and I am 100% sure it was sent by the seller. But since it was covered by eBay they would had taken care of it. Which they did not and closed my case saying they cannot issue me a refund. I have a few order coming in and they will by my last orders with this cheating company. I will never shop with them again rather I’ll be closing my account. eBay needs to learn from Amazon how to take care of their customers.

After reading over numerous reviews I noticed that the major issue is about eBay restricting accounts an not paying what is owed to the seller. I am absolutely flabbergasted over this and how there still getting away with this. I've been with ebay for many years. I have 100% pos. Feedback with not one complaint. I took some time off and then I had a few things I figured I would sale to help me and my family financially for a little bit. It was almost $1500 and they restricted my account the day my payouts were supposed to be sent to my bank. I have called at least 7 times and get told something different every time. By now everything has been delivered to the buyer and all gave positive feedback and now they still are saying I have to wait 72 hours for an email blah, blah, blah. I am so over it. Not to mention their customer service is absolutely ignorant and don't care. How can they just keep our money?

I would give a zero if it was an option. I had just completed my first listing when I received a notice that my account was suspended. They sent a canned email with no explanation as to why, only possibilities. Their AI agent is useless, but finally, I figured out how to get to an agent (you have to request it through the AI agent). I sent an email. Their reply was prompt, and they asked a few questions. I answered the questions honestly, and then very quickly received a reply that my account was permanently suspended, only stating that my account "poses a risk" to their trust, and I would never be able to buy or sell anything on eBay. In that case, every account must pose a risk. No worries, though, I can live without them. Seller beware.

I bought an "authentic" purse on eBay, it arrived while I was away, came back from my vacation. Went to have it checked. It's an inauthentic purse. It's called fraud. Ebay can't do anything about it. What a scam.

My experience is the last time dealing with ebay. I closed my account. I kept tracking my item,which I purchased 2/12/2024 never delivered. I contacted ebay and they contacted the seller. The seller sent me a return date to send back. I sent a message saying I never received the item. My due date to return the item was 3/6/2024. I received an email from eBay telling me the seller opened a case against me for not returning the item on 3/6/2024. Ebay agreed with the seller and sent me an email saying they agreed with the seller and I will not receive a refund. I asked for an appeal. I closed my account with ebay. They can keep that money they needed it worse than me. I tell anyone ebay is not good to deal with. I feel I was scammed by ebay and the seller.

I returned an item. The seller issued a full refund to eBay. On a $97.79 purchase Ebay refunded only $6.79. I was charged $91.69 for the return postage. Ebay refuses to correct the situation. They even furnished false information to my credit card company showing the refund that never happened. In addition I purchased another faulty item and left a neutral feedback. The seller contacted me and stated that they would refund my purchase if I changed my feedback to positive, Otherwise there would be no refund. I refused and hope they fail the same as ebay will. Stop doing any business with Ebay. You will be scammed on the products and Ebay will scam you out of your money.

Selling on ebay is a lose, lose situation, if you sell something and someone wants to return it, if you don’t refund the money you lose the item and the money. If you sell something and someone wants to return it and you do refund the money if they don’t return your item ebay does nothing. So you're pretty much out either way. Find a better place to sell your stuff.

I was bidding on an item on eBay on 12/18/2023, which had a high bid of $406.00 from another bidder. I started bidding and indicated that I wanted my max bid to stop at $520.00. eBay then increased the bid to $413.00 by me. It stayed at $413.00 until 2 seconds before the auction ended and then jumped to $530.00 and said the auction had ended. No other bids showed up on the screen. When I looked at the bid history it indicated that my bid was increased by eBay to $520.00 right before expiration and they allowed a bid of $530.00 to beat mine after the auction had expired. (See the attached screenshot) In other words, eBay increased my bid to my max amount to OUTBID MYSELF and then accepted a bid after the auctions expiration time. When I called and spoke with a bidding supervisor, she speculated that a number of bids must have taken place within milliseconds of the expiration, which caused my bid to reach the maximum amount.

Never. Never, EVER buy anything from Ebay of any value. Most sellers are Thieves. FRAUDULENT LISTINGS, FLAT OUT LIES. They do not HONOR the return policy and there is absolutely no way to contact Ebay to resolve an issue. Nothing is ever resolved. Ebay hides behind a computer system with no way to contact a live person, there is not even a phone number. Politicians support Ebay because of the tax revenue generated by the sale of products. The bottom line is company can steal, lie, defraud, and the individual American Citizen ignored and pushed aside for government and corporate greed. Avoid Ebay at all costs. If you can afford to lose 40- to 60 dollars then MAYBE take a chance. Other than that it's a HUGE risk buying on Ebay. I have lost a lot of money buying on Ebay purchasing defective electronics. Tablets, Cell Phones, Watches and finally learned, NEVER AGAIN.... Don't you be a victim

You would think that one of the biggest auction sites would have a good way to get questions answered. Wrong. As a seller, I had a simple question "I set shipping at $5 and the email I received from Ebay said buyer pays $4.21 for shipping. Why?" Of course the AI is a lot more artificial than intelligent, so it couldn't answer the question. Could I reach a real person? No. Not via chat when I requested an agent and not via callback. I'll let my current auction run its course, but I'll look for other sales channels for the balance of my inventory. I would give zero stars if that were an option.

I used to order things from Amazon and got used to excellent customer services especially when I need to return things. But folks, be careful with eBay! There is no live person to talk to you no matter which way you try. EBay uses an artificial agent to chat with you while those "agent" never understands what the issues are. They only give a link where your issues definitely are not listed. And to return a merchandise, you need to pay for the return fee. Be alert! Never buy anything that is more than, say, $5 so that you are ready to waste the money.

eBay is a nightmare for sellers in regards to randomly holding funds hostage. Their customer support is pure trash and don't have the ability to resolve seller funds being held. Avoid using eBay as a buyer or a seller.

Purchased from josemcfa_cspnrlkl. Order no. **, 02/04/2024 item no. 115722552231 Lettuce perfume Received 02/13/2024. The perfume is NOT Lettuce. It is fake. Smells NOTHING like Lettuce. I have worn this perfume for over 30 years and I still use it. Tried to contact seller and Ebay to no avail. This is why I stopped using eBay several years ago due to subpar sellers and below subpar customer service. I just learned a $125.00 lesson to never trust sellers on ebay ever again.

It's not possible to get through to real human with their customer service by phone. I've tried with many issues and all you get is a robo message offering to send you a link for information and "advice". Very unprofessional for this size of company. Big company with small company level Support.

I have had issues with different sellers selling hats that are not what it is showing in their pictures on their listings. Hats in their pictures in their listings show better quality thick material, hats that are upright. No sag. Pictures on the seller's listings also show cloth Velcro straps at back of hats. What I have gotten from these different sellers are low poor quality hats. Very thin material that hats just sags over. Also these hats comes with cheap plastic straps at back of hats that will not even fasten. All these hats ships from Japan. When I try to send pictures of these low poor quality hats back to the sellers it comes back as email not found and/or seller's email is not accepting incoming email. But I am using the exact emails ont he seller's listings. It is a total flim flam racket operations that eBay sellers operate.

I purchase a ITEM FROM A SELLER. What they did was create a shipping label with the same zip code as yours but a different address than yours, then ship a mail piece to that address then what you order and claim it's delivered, even if THE USPS investigators tell Ebay it was not delivered to your address Ebay will still side with that seller. Also Ebay will erase negative views or flip them over to neutral. I had to go to my financial institution to get my refund.

B. Seller wasn't helpful so I left bad feedback for him.

I am having an issue with an order that has not been shipped and is now on back order. I wish to cancel the order but since I checked out as a guest, the order did not link to my eBay account. The link on the eBay website to request refund assistance directs me to "create an account." I already have an account but the order is not linked to it and there is no pathway that I can find to request assistance in getting my order cancelled and a refund. The Seller has not been cooperative and I need eBay to intervene. I have made three phone calls to EBAY customer service but found no option to actually get to a live agent. The phone system disconnects me after directing me to their website help page. My money has essentially been stolen and I hold EBAY responsible for not supporting their customers with live agents.

I’ve been an eBay member 2006 100% positive rating. Recently started selling items, after maybe 10-20 sales of different things ebay restricted my account asking for proof I stated I didn't have but I had items that were to be shipped out that were bought totaling about $1500 from 3 buyers. I told ebay I didn’t have the proof on the phone before I sent items out and ebay assured me my funds would be available in 2 weeks. Once the time came for payout they restrict my account even with 100% pos rating and said I have to wait 6 months to be paid and go through some escheatify state program for my money. It’s ridiculous I would have never sent my items. eBay is a complete scam. Please do not sell on eBay.

I had 2 sneakers from eBay that were authenticated, When I got them home I just recently had an actual sneaker authenticator look at them. Both of them were fake. One of them As soon as I went to clean it with a rag The paint came right off. When I made a complaint about it They suspended my account and told me I am not eligible for refund. I will never use them again. They are crooks.

eBay has got to do a better job. I've been a member for over 15 years and this is as bad as it gets. They are not keeping up with all the crooks selling on their site. The ones that are bidding on the items are the seller and if it don't bring what they are looking for they are allowed to cancel at the last min by saying there is a mistake in the listing. If there was a mistake you wouldn't wait until the last few mins to state it, pretty clear now they started this stupid auto pay where you can not get combine shipping on items from the same seller, they are double dipping and shipping. There is no contacting them anymore. They have an online robot that doesn't help at all, time to move on and if you were smart you would too.

As a seller I should be able to get ahold of an eBay representative fairly easy, especially if something is wrong with an order, or if it says I’ve been charged twice for a shipping label. But no, I have to dig through the website to try and figure out how to get a representative to contact me. And then when I do find it and they do contact me, as soon as I answer the phone, which only rang once, they hang up on me. Do better eBay.

I order an item in May 2023 for delivery in the later part of May 2023. The item never showed up. After multiple tries with eBay and the seller I haven't received my money. I contacted the BBB, and I still receive the run around. All I want is my money back. Sharon **. Order Number: **. Items: Rocky Balboa Inspirational Art.

I purchased an item that was defective. It was a radiator which took a few weeks to find the problem. I contacted eBay who told me to contact seller. No response from seller. Got the runaround for months from eBay and eventually they said it was denied - no refund. The part was defective and I had to buy another one to replace it.

Ebay's general customer service is not good. It is a bit better for buyers than sellers though. Recently as a buyer I had them pull money out using an account they were not supposed to with the new best offer program, requiring a payment source before the offer. They opted to use a bank account I never use, that is empty, rather than the payment source I authorized. This is because it is cheaper on fees for them.

I'm a reputable seller, had a buyer change his mind about a purchase. He removed a part and returned it and eBay forced me to refund the buyer even after showing proof. All his reasons for a refund were lies.

Tried selling on eBay, had a 100% feedback rating, was paid $85 for an item I sold for $110 (cause of ebay's over the top seller fees which fluctuate and you don't know what they will charge from item to item). Buyer was a scammer who ebay charged me $135 for a refund. After a month of telling me I'd be refunded the overcharge, and right after shipping out a $120 item I hadn't been paid for yet, ebay suspended my account and refused to tell me why. I'd say after a half a year of selling I'm down about $5k with $2k inventory I am unable to sell now. Beware! Would not recommend at all. Wouldn't even have given one star if the option for zero stars was there.

I was a seller on eBay for a few months. My experience was horrible. I started selling on eBay as I have been struggling to survive since Covid 19. Long story short I started out with probably 40 items. Closed my eBay account with 27 items still posted. I got paid for 3 of the items and all of a sudden I was negative 132.00 meaning I owed eBay. I am livid over this. The fees they charge for listing and promoting are ridiculous! There is so much more to this story but haven't the time to go over everything. Beware of eBay! Do not sell on eBay. You will not make extra money. You will end up owing money instead. The customer service really don't have a clue what they are talking about. There is no phone contact. Only chat. I am very disappointed in eBay as a platform to sell items.

eBay buyers beware! I recently bought a video on eBay. The seller (dafour 41 aka AZ Thrift Co) sent the video to an incorrect address, not even in my state. I messaged the seller with my complaint that I did not receive the video and that it was sent to an incorrect address (my address is confirmed in both eBay and PayPal). The seller refused to either send me the video or refund my money. I filed a complaint with eBay and attempted to leave negative feedback on the seller. eBay did not respond to my complaint nor did they post my negative feedback against the seller. I sent eBay a complaint about this and they continually sent me their "policy" regarding negative feedback. It is certainly apparent to me that eBay supports "aiding and abetting" THIEVES on eBay. I will not be buying anything more on eBay since honor, integrity and justice seems to have departed from them.

eBay will do nothing to protect their sellers against buyers who circumvent your store policies or leave negative reviews filled with lies that can be damaging to your businesses reputation. Most of their customer service is simply automated or responses which shut you down and do nothing to resolve malicious activity.

I ordered an item sold by Infiniti-Nissan-Autoparts on eBay. Prior to paying for the item, I contacted the seller to see if I could pick up the item myself. At 12:03 am, they finally replied, which should have been a red flag, considering the fact that they locate in Fort Lauderdale, Florida. I went ahead and paid for the item. The seller never sent me the location address to pick the part up. I tried to cancel the transaction, eBay would not let cancel. I unsuccessfully contacted eBay about the issue seventeen (17) times.

I have a serious issue with an eBay seller and there is no mechanism to submit details and facts. There is just an endless loop of AI questions and if your problem is not one of the 15 it is programmed for, you are screwed. Ebay is the back alley of on-line sales.

I just got scammed again! I purchased a electronic cable assy on Ebay for $48.00 dollars and the seller did the Tracking Scam on me! The very next day I received a USPS tracking number that the item shipped and received in the very same day! And I am on the other side of the USA from this seller. This has happened to me before and Ebay takes 14 days or longer to relsove, however it’s Fruad, the seller inserts a fake Tracking number. The item that I purchased may or may not be on the way, probably if so from a different location, maybe China but it will be weeks before I or anyone else gets their product. EBay responds poorly and if you open a case you cannot leave feedback about the seller. This time I decided to take it up with PayPal for that reason so I would be able to leave feedback on the seller and hopefully stop it from happening again! EBay needs to address this Problem and simply do something!

This company shouldn’t even be allowed to do what they do… They answer to no one! Make up rules as they see fit… 5 years+ I’ve been a top rated seller, never had any problems until eBay took over the financial services from PayPal. Now they’re just crooks like some kind of monarchy who think they can do anything they want and keep thousands of dollars of mine from a sale that was delivered and positive feedback was left from the buyer… They took all their fees and my money is just sitting there locked and unable to withdraw by me…. eBay has a rude awakening coming for them…

Stay away from this company. They need to be shut down and sued. They suspended my account permanently for no reason, didn’t even say why. Do yourself a favour and stay away from this company. Don’t even try to create an account. They will suspended it again!

As eBay elected to support a dishonest buyer at the seller's expense I decided to spend the day finding every way I can to warn others not to sell on eBay as if there is an unethical buyer eBay will not only back the buyer but will make the seller pay the shipping both ways. EBay arrogantly thinks they can stick sellers but I can assure you no one with a drop of intelligence should sell on eBay as they will totally reinforce corrupt buyers. I’m just thankful I quit buying cars and business materials on eBay years ago when last robbed. As an example I needed a part today that is $258 on eBay. I gladly just paid $348 on Amazon knowing they have ethics and I will not be robbed. As for the brand new humidifier you are sticking me with I will take it to a local charity and in the future will give away anything I don’t need. Unethical behavior will catch up with eBay.

If you are a seller eBay will 100% let you get scammed. Their authenticity guarantee program is a joke. They let a buyer wear sneakers and return them to me worn. They are now worthless. Authentication team is a bunch of children that have no clue what they are doing. Stay away and sell somewhere else.

Horrible experience. I bought and sold a few rare coins. Have 100% positive ratings as a buyer and seller. Then, my account was permanently suspended arbitrarily. No reason given despite two phone calls and five emails to customer service. They literally refuse to give me a reason. I wouldn’t care except I had just sold a coin. Transaction went smoothly, buyer was happy, then suspension. There is $833 of my money in limbo, and when asked, they won’t even tell me if/when it’ll be released. This doesn’t even seem legal. Certainly not right.

I have been trying to settle a shipping service claim with eBay for months. They keep me on text chats for over an hour apologizing for the previous employee's failure to follow through or commitments that shouldn't have made. Endless circular discussions. I swear the process must be designed to create fatigue so that they don't have to settle the claim. It is awful.

Absolute worst company to deal with, they steal money from sellers, they don't have any honor and they fake authentication. DO NOT BUY OR SELL with them. Haven't had a satisfactory transaction ONCE. They take weeks to give you your money, but they take the money in under a day. A total crooked company.

I've sold over $8,000 on eBay in the last six months. One of my items failed authentication and was returned to an incorrect address. The authenticator supplied the incorrect address to USPS and the item was never returned to me. This was an error on the part of eBay but they have told me that my valuable bracelet is now residing in some sort of junk pile. This was a ruby and diamond bracelet set in 14k gold in excellent condition. I've pulled all of my items from eBay and will never list on their website again. I've had good experiences on Poshmark and will list all of my items there from now on.

"Over the past 13 years, I've dedicated myself to selling various items on eBay. However, recent experiences have left me disappointed and concerned. In several instances, I've faced the frustrating situation where customers returned incorrect or damaged items. One time, the product I sold was returned with entirely different contents, leading to a loss in both the case and my investment. Another instance involved a returned item with broken parts, and most disheartening was receiving an empty box in place of the original product I sold.

Then to make it even worse whatever money you have on your account they will hold it for 170 days. If you can avoid selling on ebay please do. As ebay is a horrible system and the buyers on their on scammers and con artist.

I've been on Ebay since 1996, and this is the worst experience I've had... pathetic customer service. I sold an authentic antique item to an unreasonable buyer who didn't do due diligence, made offer OFF Ebay, and claims item is not authentic without proof. She insisted on a return which I refused (my listing said "no returns" and I've substantiated authenticity of the item). Ebay put my payments ON HOLD, which won't be released unless I accept a return. I've contacted Ebay several times, and they just send me into an endless customer service loop, and they will clearly do nothing. When they first started, they were non-partial and helped both buyers and sellers. Sadly, over the years, they only protect buyers. I'm done giving them any more of my money.

Please don't ever use eBay. The worst site to shop on. They allow vendors to get away with too many violations, and if you try to contact ebay forget it, only by chat. Ebay has gone to the dumps. I RECOMMEND AMAZON ANY DAY OVER EBAY.

Ebay has the worst customer service of any company I've dealt with. From both a buyers and sellers perspective, if you have to contact Ebay customer service, the only option available is to read general overview statements on a web page. Phone support is non-existent, again, sending you to a website with general statements. I will continue to sell and buy on other platforms to avoid the issues, fees and lack of customer support.

I've been on eBay 4 years now and love to buy cards and collectibles on the platform but as far as a seller I'd much rather use Mercari or any other platforms except eBay just based on their recent payout hold times which in no way, form or fashion benefits the buyer or seller at all. I seriously think they are just drawing interest on our payouts to be honest. I've sold plenty on eBay and the messed up thing is my first sale I received my money right away but from then on out they're making me wait two weeks now after every sale. Even my my buyer receives the item 3 days after the sale because I pay for priority every time and their excuse is this protects the buyer and seller. Uhh ya ok no. So long story short I'm no longer a eBay seller and don't plan on ever selling on eBay as long as they continue to screw me out of my sale for the better part of two weeks.

I was on the second trip of my package being sent back from authentication. eBay authentication program is way too strict and just horrible. The package was sent on a luxury purse with only 100.00 insurance and was stolen. It was an Unauthorized signature by the letter carrier and left unattended at my address and stolen. I am so unhappy and disappointed and no one has reached out to reimburse or help me with this.

EBay's policies allow fraudsters and thieves to flourish on their platform. After 23 years as a seller, I've been burned too many times to support eBay any longer. Ebay stole $300 from me, and now they are refusing to fix the issue. Horrible company! I opened a better business bureau complaint and my next step is a police report. Bad company! Look at the reviews! They are ALL bad!

I have been on the eBay platform for more than 16 years and have a 100% satisfaction rating as seller (and buyer). On a recent clearly false return request by a buyer, I was totally surprised by the difficult loops I had to jump through to get eBay on my side and to agree with my standpoint. After numerous and strenuous email messages, I finally was put in the right and all related expenses to this “sale” were reinstated on my account.

I had a brand new, never used and still in original condition and case ‘Yellow Jacket’ (a unique tool for diagnosing industrial refrigeration leaks) to sell which I researched the manufacturer value at around $700, and I found that it was listed between $500-750.00. While on eBay during my research I was given the option to sell it on eBay so I went ahead and created an account and as I went to list it for $300 they insisted on me selling it on eBay for $150 or to the ‘winner’ which I really didn’t understand plus they said they would probably need to ship it which again I didn’t understand what they were implying. I also listed it on a couple of other websites but then I actually ended up selling it to an acquaintance who I actually wanted to help.

Ordered a bike 9/28 from ** the day it was set to arrive, 10/6 I took off work to wait. At 1:46 pm I received notification that the item was delivered. No one came to my door. I looked outside. Nothing. I immediately contacted the seller and FedEx. I opened missing package cases with eBay and FedEx. After a week I opened a case with PayPal. Today 10/21 I received notification that PayPal sided with the seller. I did everything I was supposed to do. Ordered, paid, waited, reported, updated and nothing. The bike obviously went somewhere but not to me. I’m sickened.

The amount of stuff I've gotten scammed by when selling on eBay is hilarious. There is no step by step process on ebay's behalf on "safe practices", when selling. Nor easy step by step guide on how to actually profit when selling on ebay, the shipping calculation is a mess, and the deductions you get hit with after you get paid out hardly makes it worth any of the effort. Even worse, if you are in contact with a scammer, this happened to me several times, and you contact ebay customer service to confirm if each step of the scammer's process looks fishy, they will say "just proceed with the scammer's refund request, and make sure the messages are all done through ebay."

EBay's policies allow fraudsters and thieves to flourish on their platform. After 19 years as a buyer I've been burned too many times to support eBay any longer. Facebook Marketplace is replacing eBay and Kijiji.

Don't buy or sell on the platform!! eBay takes your SSN, bank account, etc, and then they suspend your account with no reason!! Probably sell your info to black market.... Do not bother, EVERYTHING is a fake there. Support is not helpful; it's automated, and you can't reach real people to talk to...

Purchased a new ANNKE CCTV camera system with DVR, and the seller don't post enough information about the system in their listing. They didn't list that I needed a computer, or internet connection to access the system in order for me to format the HDD. Received the system and started to set it up, plugging in the cables, power packs, and all other connections. Not realizing that the camera system was set to record after being turned on. The manual didn't give any information on how to delete the recording on the DVR.

On September 16, 2023, the retiree ordered three lights from one of eBay’s sellers, thestoreoftheyear12. On September 23, 2023, the old man received an email from ebay telling him his ordered was delivered. He quickly ran out and checked by the front door—nothing. He went to the mailbox—nothing. He checked with his neighbors—nothing. So he contacted the seller and explained that, while the email says the order was delivered, it was not. The seller told him to do those things he had already done and let them know.

Horrible! They have nearly 3,000$ of my money they put on hold and closed my account without reason! They did all this without cause or any reasoning. It’s sad that we live in a world where corporations like eBay, let race and political views dictate how they will treat someone.

eBay customer service thumbs down on them. eBay is one mess up company. I can't get any help from for answer over the phone to send back my merchandise. No help from the seller to send back the package. So can't get my refund back (angry). So I will never order from eBay again!!

I had sold several items on eBay several years before I returned to sell, and I had a good seller record. But recently I was baffled by the sheer failure of the site to complete simple steps in response to my very legitimate complaint, and they instead have shut me out. A potential buyer of my baby grand piano did not read my instructions and erroneously assumed that my piano would be delivered at no extra charge! The buyer made a payment without consulting me, and I while I was on a trip in another state, complained that the piano was not delivered.

I sold an item that was in perfect condition. The buyer sent pictures of their junk item to me and eBay and said it was the item I sent them. Ebay took the buyer's side, because I do not get on eBay every day or check my email every day. eBay refunded the buyer AND he did not have to send the item back to me. So it actually costs money to sell on eBay.

This message is directed to the eBay executive team. I intend to pursue my report with the FTC and various organizations in the United States to label your company as a fraudulent platform. Astonishingly, you have banned me from the platform after 15 years of selling because I've been reporting sellers who engage in fraudulent practices, selling items different from what customers have purchased and sending them envelopes instead. I have exposed this fraud on multiple occasions, yet your response has been to remove me from the platform.

Purchased an item and the item was never delivered. Seller posted a tracking number that could not be found on the USPS website and I am screwed out of an item and money. eBay refused to refund. Why should the Buyer be punished for this bull crap? eBay used to refund without questions when it came to problems, now they don't refund at all and people are screwed left and right.

eBay seller and eBay fitment both described an item as being specifically for my vehicle, perfect fit, no modifications necessary, etc. The vehicle was listed in their compatibility table. When I received the part, it did not fit. Seller insisted it was "correct" and only issued partial refund. In later emails, Seller told me that it "didn't fit the trim of my car" and that's why my car wasn't listed as compatible... only to realize - and be shown evidence - that his title, description, fitment, eBay checkmark, compatibility table, etc. all showed that it did. I should have been entitled to a full refund. However, Seller and eBay have refused to refund full amount, even though part is new, unopened, and I'm willing to return. It is still falsely advertised to this day, in spite of notifications. A simple due diligence by eBay to check the OEM part number against the vehicle would confirm.

I never received my order. eBay doesn't let anyone call them or email the to resolve a problem. I'm going to write them if I can find a corporate address on them. I hope if you decide to do business with them that you will be extremely careful.

After 18 years selling/buying on Ebay with 100% feedback, Ebay sided with a scammer and I'm out $355 and did not get the item back. On top of everything Ebay kept their commission and withdrew my account the full amount of the item not the amount they paid me. Customer support were very cordial and pleasant but deceiving. I did not get a final answer until after calling 4 times and they had the time to withdraw my account without addressing my claim of being victim of a scam. There are other online sale platforms. Stay away from Ebay.

Did you ever wonder if eBay maximum bids were confidential and secure...? Well, I now have clear and present evidence that they're not, and that eBay has had a security breach with regard to an auction I won for a vintage collectible... By 1 cent... Yes, that's right... A bidder who had made one prior bid for $80.01 (a usual just-over bid-target bid) was followed by another who came in and bid me up from that bid with one additional bid of $161.99 (a very unusual just-under bid-target bid) near the end of the auction, which was one penny less than my $162 maximum automatic bid... Wow... The odds of this happening in the absence of bidding fraud are astronomically high...

How frustrating this company has become. I hadn't sold anything in years but recently listed a few items and sold a few all transactions were completed and delivered on time. Right after an item I shipped was marked delivered Ebay suspended my account and are holding my remaining earnings. I have no idea why, they won't tell me. I will say this, Ebay can **-off.. What a horrible way to treat someone. Too much AI, in my opinion. It has to be. Doesn't matter. I'm not selling or buying on their platform again.

They can negotiate rates with the PO but they can't get them to deliver the pkgs? You can pay (and of course it's your customer who pays) for tracking numbers and now I see they are still holding the sellers responsible "holding funds" with the post office sitting on the items somewhere. VERY LITERALLY, an extra week, two, enough to ensure a disruption. Of course there has also been the usual antics by them. Some of this I knew, and of course there have been some changes with tracking, but this is horrible for our communities and our country.

I recommend not to pre-order coins or anything on eBay. I got my account on 2022 and it took a year before I had a bad shopping experience. I had good experiences from Nick’s coin shop and Jeffcoins and their honest business I still have preorders with. I pre-ordered 4 2023 penny rolls from OptionableminingLLC earlier this year. This seller I ordered from prior from items in stock and didn’t foresee I would be scammed by them. I will not be pre-ordering anything anymore after this shows me the liabilities of predatory business practices eBay allows. I never received my items nor contacted if I could wait or get a refund. That is not following the Federal Trade Commission’s rule. The federal mail, internet, or telephone order merchandise rule.

I have been an eBay user for years, buying and selling. I had a high seller rating, and purchased from a lot of great seller. eBay at some point had lost all my information and I had to start back from zero, Ok so I will just build it back. In 2015 redid my account, not so much to start selling, but to buy things. With that being said, since then I have had a spinal cord injury and became a quadriplegic and it has taken me a while to get back to doing things. This past week I started selling again, because I'm on a very limited income. I made a couple of sales, but they would not release the funds because they didn't show any past history, because they had wiped out my prior account.

They (EBAY) purposely placed me on "automatic pay" where your credit card is charged immediately. Because of so, the seller shipped the item to the wrong address before I could switch to the default address. That package is not headed towards an international destination. I literally cannot believe they did this.

I have 98 items for sale. Fifty (50) of those listings have had 1 or fewer (yes 0) VIEWS in the past 30 days. I will take responsibility for my items not SELLING. However, I blame eBay for the fact that my listings are not even being SEEN by anybody.

I sold an item for $1,200. The customer received it 7-22-23. I filled out all of the paperwork including the 1099 and they are still holding my payment. I have tried repeatedly to contact them and get trapped in a computer tree moving in a circular direction. It keeps coming back with the same questions.

I recently ordered a package from a seller with 100% positive feedback. I spent nearly $90 on this package and was notified via an eBay email that the package was delivered. I have never seen this package; I went looking for it and it's nowhere around the area. I contacted the seller, who would do nothing and she did not want me to file a case. After a week and a half of arguing with USPS (who insisted it was delivered), I filed a case with eBay, who immediately refused a refund. They sided with the seller, who sent them notification that the package was delivered. I have never had this happen to me before where USPS claimed it was delivered and yet I couldn't find or retrieve it. USPS wouldn't reimburse me because it was sent "Media Mail", meaning it wasn't insured. It's possible that USPS bungled this, but I'm starting to believe that eBay or the seller pulled something on me.

For the past 12 years I have watched this company transition from a great place to sell to an absolute ** show that doesn't value anything besides money. They are an unfortunate necessary evil in the resale Market but finally losing ground to other websites who actually prioritize customer service.

I literally just opened an eBay account yesterday. I was waiting to get my EIN number to finish setting up the account and start selling. I have done LITERALLY nothing on my account and haven't even finished filling in the information on the profile yet. I have bought and sold nothing. I have not listed anything and I have no pictures or anything up. I received an email today saying my account was permanently suspended because it goes against community guidelines. When I called for assistance, all they could do was confirm that my account was suspended and could not explain why. I have done literally nothing with this account. This is ludicrous. I will not do any business with this company as they need to pull it together if they want to stay in business. I'll be telling everyone I know about how terrible this is. eBay is a total joke.

It's not worth selling on eBay because they hold your money for over a month on high value items regardless of whether it's been delivered or the buyer has left a positive review. I have bills to pay, but I guess they will be paid late because of their ridiculous policies on fund holds. So not impressed and I will not be selling through them again.

Hi. After buying and selling misc on eBay for decades (not a big drop-shipper or store, just one regular guy) with a great reputation for honesty, I found tonight that I could not revise an item price because I was "below standard". Certainly I cannot list a new one! Ironically, when I called directly, the agent opened the call by saying "Hello Mr. X I see you have been with eBay for twenty-four years what can we help you with tonight..." And then proceeded, with a second agent on the call, to explain over and over that I could not list items because I was below standard... due to having to cancel and refund seven items that I lost/misplaced over a whole year. (Not a single customer complained and the final one last week thanked me for my honesty and prompt refund... of about $6. $6!)

I bought an item that was not a bid. I realized I did not need it and contacted the seller to ask him to cancel the order. He had no problem canceling my order and issued a refund. My Bank Account was never credited the refund. I contacted the seller and he said the refund issued on his end and for me to contact eBay. There is no way to contact eBay!! I have spent days trying to get through to eBay via phone (that was a joke) and online through the website. There is no way to get help!! I will no longer buy anything from eBay again. I feel eBay has turned into a big SCAM website. Buyers beware!!

I have bought movies from EBay and when I received them, I noticed that the sellers sold me copies. I complained to EBay about these sellers selling bootleg copies and EBay still haven’t done anything about it. There are a few sellers selling fake items on EBay and I personally have complained to EBay about these sellers and the sellers are still selling fake items. Believe it or not, most of the sellers are from out of the country. Some sellers that sell jewelry will put in the description that it is 14k gold and the jewelry is fake. I have bought an item from a seller and received an empty envelope. I even bought a ring that my brother wanted and received a dainty silver necklace instead. I only can find 2 messages I put as proof that sellers try to sell fake items. Sellers are getting away with scamming buyers and getting away with it. I had so many items I bought and wish I can find the messages but unfortunately, EBay deleted them. Be aware

I sold a watch on eBay and still haven’t gotten paid. The watch was delivered to the buyer without issues, eBay took a massive %25 commission of the sale and I got nothing. Ebay claims they can’t “verify” my bank account. Funny thing is they had absolutely no verification issues when they charged and took from my account two $25 charges (double charge) for shipping of the watch. No problems whatsoever taking money from my account but they can’t make a payment to it. Total **! This company stinks!

The worst website to use to try to buy or sell items with also Bad customer service!. I went to create an account and they immediately suspended/restricted my account with no reasoning behind it at all. I emailed them and they couldn't give me an explanation as to why I've been restricted or suspended. You're better off using Kijiji or selling your products on market place or selling with Amazon!

Bought Adidas cleats since my son wanted the same cleats he already had that wore out after two years. Since Adidas does not make this particular cleat any longer, I was forced to purchase from Ebay. He wore the shoes for soccer training 2 months and the shoes literally crumbled. He held them together with duct tape until I found new Nike cleats. These ebay shoes are in worse shape than the two year old pair we were replacing. Neither ebay nor seller will refund the money. I will dispute with my credit card company tomorrow when dispute dept opens. I should have trusted my instinct about shopping on ebay. It was my first and last purchase. Stay away unless you're positive nothing will go wrong.

I am a member on eBay in the US since 1998. I am an ebay member in Canada as well. Ebay Canada seems not to be able to prevent a ton of multiple FRAUDULENT listings to appear online, especially brandnew sellers with 0 Feedback to list expensive (Rolex) watches. Some of them even give links outside of ebay to purchase said watches at HUGE discounts, obviously fraudulent... Ebay Canada is not a safe online site, actually, the polar opposite.

I went online to eBay to order a GBC 4402075 A4 Inspire Home Laminator, Black. One of the employees malfunctioned the machine and wanted me to order one for him. I ordered the machine, maybe after ten minutes he decided to wait to see if our maintenance person could repair it. I was still on the site, so I hit cancel. A message appeared that I could not cancel the order. I am not sure if it was too soon after placing the order or not. I thought they were in the United States and I would be 7 hours ahead of them. I got off from work and when I returned to work the next morning it said it was too late, the order had already shipped.

Many times the item I purchase is not the same at all, in some cases comes in a damage box, that seems that intentionally was send that way so it make it difficult the return process. Not only you have to cover the cost of shipping but have to buy a box to put the furniture piece in this case. Some of providers/sellers on the platform the moment you write a negative review that's only what they care instead of fixing the issue! When there's a recall on a product eBay take no responsibility in step in and refund the money or do something else than just leave you with and stranger seller that will not care neither. I'm the type of person that give chances but this way of shopping is stressful. I feel like I can't trust the process of having to deal with a return or getting my money back in some cases!

I've had my eBay account for 23 years. Mostly for buying. Lately I've been getting rid of some clutter and I've sold almost $900 in sales on ebay. I deducted the 7% sales tax. Then I had to deduct another 35% to reach the amount that they're sending me. They keep your money on hold for too long. By the time I pay 1099 on this sale it's going to be closer down to around 50% that I collect. I'm done with ebay. 23-year account down the drain. No wonder some things are so expensive or they're lesser quality because eBay takes all the profit!

These guys are the worst. Sold an item 1.5 weeks ago and the seller received it 1 week ago. My money is still on 'hold'. Seems like a huge crock of ** to me. No dispute has been filed and the buyer is happy. What gives? Also, the default USPS shipping amount/size/weight was not even close. I voided the initial Usps label that I purchased on ebay (still waiting for that to be refunded as well - 1.5 weeks ago), and purchased directly at the post office for 40% less using the exact same shipping method. What a racket. I'll never, ever, ever sell anything on ebay again.

I have been an eBay shopper for 23 years. Most Ebay vendors are great! Ebay Customer Service does not exist. A vendor sent a bizarre item after I paid. I filed a complaint. Ebay said that as something was delivered, too bad. After sending a bunch of photos; I got a refund. The Customer Service phone number made it impossible to get a human. No live chat available. So..take the money and stonewall is their business model. Best to be very careful.

eBay is simply the worst for sellers. Some tool bought some items from me and then claimed that I sold them a counterfeit. I have 23 plus years selling with 100% positive feedback and never accepted returns and have never had a problem till now. I sold and sent the buyer exactly what was pictured. They proceed to claim it’s not up to their standards and the buyer files a false claim that the item is defective to force a return.

I have had a 100% seller rating for 20… I have had a 100% seller rating for 20 years. A customer won an auction of mine and didn’t pay. I cancelled the sale 2 days later after trying to reach them without success. Ebay let the buyer leave a bad review dropping me down to 98.8% rating. They never paid and didn’t buy anything but ebay let them ruin my seller rating. When I reported it to customer service to have it reviewed they said that the buyer didn’t break any of their rules. I'm done, no more ebay selling.

Sold an item for $255 on auction. Buyer paid tax of $23 and shipping $25 totaling for buyer $303. eBay charged me % fee for the whole $303 amount. I had to pay ebay % for tax paid and shipping. This is the scam. I’ve been a member since 2005 and won’t be selling anything on this site. I had to pay $41 in fees from $303. Ebay should have charged the fee from the auction price that was $255. I don’t think it’s legal to charge fee on state sales tax and shipping cost.

I bought a MacBook Pro M2 14” on eBay and paid in full. I did not see the item delivered in my mailbox nor it is anywhere near my mailbox on the same day and time where the tracking number says it was delivered in the mailbox. I sent a message to seller immediately after I didn’t find the item, asking for signature proof and copy of shipping label where it says it is my address. I never got reply from the seller with answers to my questions about the shipping label copy. I contacted eBay customer support explaining the situation, I wonder how can anyone know that a laptop can fit into a mailbox. USPS confirmed it as seller fraud who sent 3 ounce weight of package to a different address in same zip code with that tracking number.

More than once, I have received used and/or damaged merchandise sold as new and sealed. On other occasions, there have been bait-and-switch, item not as pictured nor as described. Despite working with the vendors for an agreeable resolution, which typically results in negative outcomes, eBay does not honor their Money Back Guarantee. While they tell you to work with the vendor before involving eBay, they do not step up for the customer, rather the vendor. Buyers are SOL if there is a problem. Critical reviews are deleted at the behest of the vendors, despite said review being factual. This site is very biased. What some of the vendors are engaging in is criminal and eBay is complicit. Three such vendors to steer clear of are josma3259, maxxilano, and moviesgamesandmore. The latter one, after a fight, did FINALLY issue a refund. Few, precious few vendors actually conduct themselves professionally.

I bought an egift card from eBay. I followed all the instructions the seller gave out to put the money into my account, but I always got the message: the card is invalid. So I contacted ebay, and ebay said: digitally delivered goods are not covered by eBay Money Back Guarantee. As such, I lost $75 for nothing because I bought an item that was digitally delivered.

I will never buy off eBay again. I purchased a Mother's Day card. The seller said the card would arrive by May 13th the day before Mother's Day. It wasn't "delivered" until days after. I never even received it. The USPS sent it to the wrong address on May 18th 4 days after Mother's Day. I contacted the seller and told them I never received it and it was sent out late. Maybe if he sent it out on time I may have actually got it. All that eBay kept saying is that it was delivered. Didn't even care it was sent out late. eBay does not care about buyers at all. I will never use their company again.

One would think that when you sell something and everything is legitimate, that you'd get money. The artwork I sold was received weeks ago by buyers (2). I haven't been paid. My $ is on hold. eBay used deceptive practices. They changed preferences I'd clicked, they bargained with the buyer to accept small incremental payments without my knowledge and consent, then put a hold on paying me. I sold my art because I needed money for my eyeglasses. I took a huge loss and then they backstabbed me for what I was owed. Never will I ever do business with them again. They give too much information once your items are listed so you become completely baffled. I lost money, time and my mental well-being due to the volumes of verbiage that is possible to understand. They should be shut down. They are harming innocent and trusting people!

My first time making a purchase on eBay and I do not recommend it! I bought a $400 + AC mini split that does not work. Instead of the seller providing the return receipt they are replying to my eBay message one a day, delaying me sending the product back. I contact BBB! My first time making a purchase with eBay and definitely my last. eBay are not governing their sellers! Worst experience.

I have been selling sports cards/memorabilia for 6yrs on eBay and have maintained a 100% Seller rating the entire time. I just sold another outstanding sports card and for no reason, eBay has decided to put my funds on hold. I have participated in over 1400 auctions, never had any problems, sold high-end cards regularly but this one card (nothing special) they decide here at the last of the month when bills are due to put an unnecessary hold on my funds without any reason or merit. Being 100% seller for 6 straight years means absolutely nothing to these Morons! This should be done to the Sellers and Buyers that are constantly attempting to rip people off; not 6yr. 100% Sellers. This makes absolutely no damn sense!!!

My experience with eBay is the worse. They stole my money and suspend my account and when you try to talk to them they said the account was suspicious and they decided to stop the seller to send my product but why they don’t tell the seller to give me my money back, the only they can do is telling me to go to my bank and try to see what they can do, this company is sucks, they took $300 from me and my kids was very very hard to save that money to buy a swimming pool for them and now I don’t have money and swimming pool.. Please do not buy anything from this company. They are a thief..

eBay scammed me. Stole all my money. Shut my account down. I lost all my products inventory at the time. I do not recommend them. Money was stuck processing for 3 weeks before I lost everything to them.

I entered an eBay card into my eBay account to make a purchase. eBay suspended my account, which prevented the transaction from going through. I followed the information eBay provided on the suspension screen to still make that purchase; it did not work. During the eBay resolution procedure via "chat" (twice), they said that the suspension is permanent and refused to refund my purchase of the eBay gift card. I explained that this card can only be used on eBay; if they disallow my eBay account, then the card is unusable. When I paid for the eBay card, eBay was credited with the funds intended for my use. By disallowing my account (with any explanation specifically refused), eBay ensured that it gets to keep my money. This is a financial crime eBay commits against its users and investigation is befitting to scope the pervasiveness, duration, and the amount of unjust enrichment.

I took a break from selling on eBay and since I've returned, it's been a waste of time and I've actually LOST money. I sold a few items in an auction. The shipping is calculated a lot differently than how it was in the past. Apparently, my shipping fees were too low so eBay took the difference out of my debit account. If I hadn't looked at my bank statement I wouldn't have known this. I lost about $4 on each item. When the items were selling for .99 and $2, it cost me more to ship it than what I made lol.

Sellers please avoid eBay for high priced items. My account is 15 years old and my last high priced item was sold over 90 days ago so eBay decided to hold the funds for 30 days (and that is when you have done nothing wrong as a seller). You have to wait a whole month to get your money and for nothing. I am not a business just an individual seller getting rid some of my personal things so you would think that you do that please you needed money right? So then I've gone through a chat session with a rep pretty much repeating generic sentence out of their QA saying it's to protect buyer. So what about sellers? You are taking 15% commission and doing nothing good for us. You think this kind of ** platform is worth 15% commission out of your sales? Avoid at all cost!

eBay is ran by Scammers in my and many people's opinion … They will charge amount of an item sold as a whole instead of the item selling amount. Real example: I sold an item on eBay for $225…. Seller paid $ $109 for shipping plus $27 tax… which is correctly not part of the $225 if item sold. Total buyer paid was $361….yet EBay charged me 13% of the $361 instead of the $225 for processing which I ended up getting only $176 … They ripped me and all sellers off.. It’s a scheme which is why the try to get you to print out and purchase a shipping label through them instead of at the post office…. It’s a hella scam…. I really feel for sellers who are not aware of this trap….**-ebay

I just canceled the account I’d had for over 20 years. I’ve dealt with more than one flakey seller in recent days, and this last one is the last straw. The seller did not send the package, EBay sent me numerous emails about this purchase, I did what they told me only for them to tell me the purchase isn’t eligible for refund, and I couldn’t even give the ripoff artist a bad review. My account is deleted and I will never deal with them again.

Seller Id: retail_overstock. The seller above did not return my money. Greedy seller, warning - do not spend your money. Dear eBay Customer Service, MAY 1, 2023. I am writing to express my disappointment and frustration with my recent shopping experience on eBay. I purchased the Sound Oasis sleep support insomnia, world's smallest white noise machine travel from a seller less than two weeks ago, but unfortunately, the item did not meet my expectations. I received the item in April 19. Delivery date was April 17. As a customer, I rely on the assurance of being able to return an item if it does not meet my satisfaction. However, the seller has declined my request for a return, despite the fact that it is within the 14-day return window.

They are scammers. I’ve had eBay for 10 years and DELETED MY ACCOUNT. I suggest you do the same before they scam you out of hundreds, if not more, money. I sent a package using their website for international first class and international first class does not have shipping to Mexico. Now my buyer said they did not receive the item and eBay cannot do anything except refund them with the money they gave me plus a $20 fee that they took. So now I’ve lost my item, I’ve lost the money I received plus an extra $20 from eBay and the post office will not accept the claim due to their policy, eBay also refuses to refund me. There is no buyer protection and if you are smart, he will try the millions other alternatives. I have already put in a case with BBB and my bank. I will get my money back!

What an absolute nightmare eBay has become. I last used eBay a year ago and had no issues. A week ago I ordered something, but did not notice that my account had been hacked and the delivery address changed. I did not know of this until I received an email that the item had been delivered - to Clearwater FL! I have never been there - I live in Omaha NE. I have since changed it back to the correct address and enabled two-phase authentication.

Used to be, there was recourse for this, but no more! ebay doesn't care and sanctions scams when they ignore obvious deceit and dishonest feedback. There is written record. Clear records of proof. They forced a refund. Seller left feedback that was dishonest.

eBay has really got greedy since 2010 when I joined. When I sell a laptop for 300.00 they add the seller's tax and shipping to my item cost, then take over 13% of that total, from 300 I sold it for. eBay does this to increase the total amount, so they end up getting more money. The buyers' taxes, and his shipping costs should have nothing to do with the price that I sold the item for. Now they have the promotion you can add so your items get seen more often. This percentage you can choose from 2-16 percent more.

I had listed a boat on eBay, but sold it locally, and deleted the eBay ad. A year later, supposedly someone made a full-price offer on this boat, but "couldn't find where I lived", so asked for his money back. EBay refunded him and is now trying to collect a commission on this sale that never happened. I never got any emails from eBay about this supposed offer from this person. And to top it off, they've now sent me a 1099 (and I assume, to the IRS too) saying that I did sell the boat last year!!! They are impossible to deal with on the phone; I spent one hour when this issue came to light, talking to someone overseas, who said they would waive the commission, but that didn't happen. It's a horrible company, I will never buy or sell through them again.

Ebay has a habit of removing listings for items that have clear pictures and receipts posted, ebay deletes them claiming they are counterfeit. When you call it can take days to get a response. They cannot give you a decent answer for removing the items. They will give you advise on what you have to do to keep it from happening and when you do what they tell you to do they will still remove your listings. In one week they removed 26 of my Authentic listings that had receipts posted. Then they tell you if you repost them (ever) your account will be suspended. Ebay has become a very very very bad place to sell your items on. SELLERS BEWARE!!!!

This company has gone downhill steadily over the past few years, I have been on eBay since late 1990s. The way they treat the sellers is beyond horrible, they will hold your money for a month or more at times and just say when asked about it "You don't have enough feedback". I guess HUNDREDS of positive feedback is not enough to get your money in a reasonable amount of time. They are now demanding tax information for selling your OWN Property now, none of the good sites like Etsy or Mecari do this. Save yourself some headaches and go to these other sites!

I have been a member of eBay for well over 20 years. Starting in 2022, the platform has gone completely downhill. The first sign of this was when I started coming across more and more bad sellers with positive feedback scores. The reason is that eBay has started implementing some kind of policy where a terrible seller will get their feedback removed if it immediately refunds the buyer. For instance, if someone sells a clearly fake or defective product and you complain, eBay yanks the feedback, keeping the seller's hyper-inflated 99%-100% score intact. Because of this, feedback scores are no longer trustworthy and finding a decent seller these days feels like playing a game of Russian Roulette.

eBay is keeping up a negative review that misrepresents and maligns my reputation. The review is not accurate. eBay can see the truth because they have the documented messages I sent to the seller. Moreover, this is now an overall misrepresentation of the feedback for my seller hub because of how eBay published the information. I have 31 positive reviews and now one negative. But because one positive review and one negative review took place this year, my profile reads 50% positive feedback on my profile because it is only pulling the two reviews. This is now vastly hurting my ability to sell.