eBay Reviews

I buy a camera that doesn't work. I contact Ebay and they send me to email the seller and the seller contact me once, then I call Ebay again and they tell me that the request that I made is close without contact me or without send it any message and the only thing that they say "I am sorry, there isn't nothing that we can't do." And the only request that I made is for them to send me a new camera, I didn't ask for money back. I really made a sacrifice to buy this for my daughter and is sad to know that I waste my money like that and in this EBay website.

Your return policy doesn't matter. You can write whatever you want. Once the buyer claims item not as described, you are screwed. There is no such thing as 'seller protection' (unless you believe in unicorns). EBay CSRs are lying to sellers promising resolution in their favor (but never fulfill their promises).

I have selling items on eBay for almost 2 years. During that time, I have done my best to satisfy my customers. Then I had a couple of fraudulent customers who filed complaints that they weren't satisfied and just wanted to get merchandise free. I called eBay and there was nothing I could have done, my rating is now 92.3% based on 5 issues out of 185 transactions. I am penalized if something breaks in the mail as well. Now I'm on warning and it doesn't make any sense. Since my layoff, this is my only income and people are not going to buy from someone with a low rating. eBay is simply just for the buyer. Then they told me I have a bad rating with international. I have had NO transactions with any other country than the US.

I have had an account with eBay for over a year and in that time I perhaps spent in excess of 15k with only about four issues in over three hundred transactions. For the most part any complaint I had was handled properly and only on one occasion did they have to honor the "100% guarantee." A problem developed with an item that was purchased and did not arrive for three weeks--eBay was contacted and THEY informed me that they considered a late delivery to fall under their guidelines of "not as described".

Hi, I bought item in eBay for the 1st time. Item no (201217742622). I waited for a month but still item didn't receive. I request to refund. They told me full amount already refunded, but still I didn't receive any amount on my Paypal account.

If a buyer pays prior to being invoiced, EBay takes you through to Paypal. On Paypal one has very limited options for selecting correct postage and inevitably ends up being higher than it should be. What is going on?!!

Can't collect payment from a buyer after 31 days? Why? So, I ship an item, costs me money to ship, and if I don't do this in a certain time frame I get a bad rating. But a buyer can just not pay you and after 31 days they just get away with it? Why would anyone pay? Ebay is corrupt. And why can't I contact anyone there?

There is ZERO Seller Protection under eBay's new (unlimited) Hassle Free Returns Policy. Seller dashboard allows sellers to choose "no-refund" but the new TOS overrides the seller's return policy and forces all sellers into offering 100% full refund. I sold a $1200 sheepskin coat on eBay, As-is/No Returns, and clearly specified that the low price ($99) was due to the FACT that the coat needed to be dry-cleaned. The buyer paid and I sent the coat via FedEx the day after receipt of payment.

I bought a phone on eBay -thank goodness via PayPal. The phone was on sale for 1 day for $54.99, unlocked with all the firmware installed. After waiting a month, I received the phone that was defective, failed to have the firmware installed. After writing 6 e-mails and being accused of several things, the company finally admitted their error in this matter and in an effort to have me change my feedback, offered to buy me off for $27 and I could keep the defective phone that I kept writing them about and asking for them to correct.

Due to a glitch in eBay system I wound up winning two pairs of tix, but could only afford to buy one pair. On Fri eve 12/12 I made a low ball offer on a pair of tickets to Colts-Texans game on 12/14. The BIN price was $250 and I bid $150. This offer was submitted at 9:37P EST. At 9:48 I got notice that my offer to thugnbug had expired, but said I could still pay BIN price of $250. Not wanting to pay that price I looked for another pair on eBay.

I don't sell on ebay very much. Once every few years or so. The sale went fine, but I owed ebay some seller fees. I thought they would charge Paypal for the fees. Instead they tried to remove it from my debit card which the bank denied. Then ebay slapped me with an additional $15 fee for my payment being declined. I called customer service hoping they could waive the fee, as I have excellent ratings. According to the lady I spoke with, the $15 fee is automatic and there is nothing she can do about it.

I purchased a vehicle back in October with a cashiers check from ebay motors and it was a scam. I followed all steps that are required by ebay to purchase a vehicle and be covered by the vpp (vehicle protection program) and ebay still refused to resolve and refund my money. Total scam and I'm out 15 grand. Thanks a lot ebay. I will never purchase another vehicle on ebay and tell everyone to not do the same.

I changed my email address many years ago, but eBay still give to buyers my old email address. In theory changing this should take two minutes, but the eBay site refuses to accept the CAPTCHAs so I just go around in circles. I don't sell very often so I tend to forget that communications from the seller will go to my defunct email address.

I have been an eBay member since 2010. While I have mostly used eBay for buying in the past, I have recently begun to use it to sell some household items. In the first two weeks of using eBay I have had 5 items listed and 2 of them have left me completely frustrated with eBay's failure to protect the seller. My complaint is with the eBay Feedback System.

Jan 4 2015 my Ebay account was hacked and someone listed several Ipad Air 2's with buy it now price. I called Ebay they said they could see I was not the person who listed the items and they would handle it - not to worry. Two weeks later I receive a bill from Ebay for $246. I talked to several Ebay reps who all said they could see the $246 was for the Ipad Air 2's. Ebay reps told me that they would have to transfer me to someone else because they could not remove the charges. The person I was transferred to could not help. I was transferred to billing department who said they could not remove it because they did not know if it was a fraudulent charge or not.

I would like to see an eBay class action suit take place. I have been an eBay member for about 7 plus years. First and foremost a multi-billion dollar company like eBay does NOT have the money to hire staffing. I have been on the phone with eBay an average of 45 to nearly 2 hours. My other complaint is why does eBay ONLY offer seller protection but absolutely NO protection as a seller. I sold an item brand NEW that I personally purchased thru eBay. I sold it on eBay within 2 days of receipt. Ebay has a record of my purchase. The buyer had a fit saying it was used, fake and eBay sided with her. I asked them how could it be used/fake when you have and can see my actual purchase transaction. The item came with receipts, original box. They sided with the customer I lost over $200 plus eBay fees.

I used an eBay promotion to sell an item and used their shipping guidance calculator to allow the buyer to pay for the item. eBay stated that you can't make any changes to the shipping guidance calculator and had put the item for less weight than it actually was. So when the buyer paid for the item, I printed the shipping label and brought the package to the post office. At the post office once the label is scanned (post office policy is to scan a label first then weigh it) they weighed it and found it was underweight. I had owed $15.00 more for the extra weight. I asked for the package back but the woman at the post office said she couldn't do that, for it would be shipping fraud and either I pay the remaining balance or they call the police since it was a pre-postage paid label. So I paid and she said, "this was an on-going problem with eBay and that I should call them or file a complaint against them".

I've been an eBay member since 2005, PowerSeller with over 1,200 (100%) feedback. I offer 14-days return policy on 95% of my listings. I would rather offer a refund and take at loss than to get a bad feedback which sometime end up on the losing side but customers are always right. I got up last week and saw that my account has been suspended. I called eBay to inquire, and to plead my case, I was told that there had been violations, but they couldn't and wouldn't provide me with any specifics. I can spread the word on eBay's questionable policies, and overall lack of customer service. This is crazy.

Be careful on selling on EBay. There is no seller protection- just for the buyer. I sold some theme park tickets and after 2 months exactly the day they expired the buyer requested a refund, cuz they couldn't use them, cuz according to he/she the park asked for the credit card they used to buy them. What a lie, parks never ask for nothing. You just scan the ticket at the gate like anyone does. Also what a coincidence that they request a refund the same day they expired. I contacted ebay to let them know what happened and the customer service lady was having problems with her PC. She couldn't do anything to help me after 1 hour in the phone.

** For the honest guy who occasionally tries to sell something on Ebay.** Sold a brand new $700 item (with a $300 MIR if bought from the manufacturer directly), 55 lbs electronic item on ebay for $220. It comes with a free accessory ($40 retail, weighing 5 lbs) in a separate package. I shipped them both for free as listed. Buyer claimed that only the big electronic item arrived in its original packaging and the accessory did not and requested a refund. When I mentioned that I did ship both of them together, he became verbally abusive and assumed that I was scamming him.

I was on eBay and had noticed a jewelry set that I had placed a bid on. It had a reserve price on it. Valued at $900 supposedly, I bid. Buy-it-now was $450. I was nowhere near the price with a bid of $40.99. The auction ended and I was high bid, reserve still not met. Imagine my surprise when the seller offered me a second chance offer to purchase the item. I took him up on it, not knowing if the item was damaged, the clarity, loose stones, etc. and with no appraisal. It's worth the chance. The following morning, I receive an email from the seller now claiming eBay made a mistake and that the offer shouldn't have been extended to me and that, in the seller's own words, he "will not be sending the ring for no $40.99." I reply to him that I will follow up with eBay and I did. They made a report. They also made a complaint but tell me they cannot do anything as far as making him give the ring.

I bought an android phone from merchant itrust365 via ebay, it arrived faulty to Greece. I send it back to China with official procedure, the phone was received from his post office with 2 months delay because he refuse to accept it. After 50 emails with excuses, he did. He said he send it somewhere to be checked and is still missing. I opened a case against him that ebay silently close in the exact date that it was suppose to intervene and sort this. Now my money are lost and my phone is stolen. Be careful with the thieve itrust365. What is the reason I pay a commission if ebay covers thieves that operate in this manner. I am seriously disgusted. 5 months now from both the Chinese thieve and ebay's support to him. SHAME.

I just sold some gold last week. My feedback is 853 100%. I want the sellers to be very aware in selling on eBay. I had 2 buyers that overpay on my items. Now the buyer wants some refund and one gave me my first negative feedback then open a case. One I sold him 10k gold bracelet 2.2g and he paid $42. He said that the latch does not work. I am the one who shipped it and checked it - nothing wrong with it. I called eBay customer service about this buyer first about the feedback and this is what they said to me. "Not to worry about feedback - it’s just an opinion. It will not affect your selling" and they want me to refund the buyer $15 - that's almost half. EBay will not help the seller but what they forgot that the buyer will not exist without a seller. I am 100% finished selling on eBay. Since 2007, I did secure some good buyers that I can sell direct without eBay NIGHTMARE.

I have been on eBay since 1999 and it's 2015. I was called today by an eBay expert and told that one of my auctions (Nike Air Jordans) was going to be removed because it wasn't authentic. Of course I told her she was wrong as those shoes were purchased from Foot Locker. I wasn't happy as I have been selling on eBay for 16 years and have over 500 pairs of Jordans and never have or will wear it sell fakes. She really got mad and said that ALL my auctions were fake and I would regret it then she hung up. So I called eBay and after 50 minutes talked to someone in charge. She informed me that I was no longer able to sell on eBay and that this was final. I explained to her what had happened and she kept saying "doesn't matter" it's done. I talked to her for 30 minutes telling her that they were wrong and something should be done. I got nowhere. She told me that I couldn't do anything and that it was final.

I bought something on eBay and never received it. They are not at all helpful in getting your money back. Don't believe their guarantee. They just tell you to call PayPal, which is just as useless. I'm out $220. I'll never shop on eBay again. BEWARE!!!

On 11/16/2014 I purchased a pair of "Columbia" snow boots for my daughter from this seller. The boots were worn in the snow for the first time, during the first snowfall in January. Within minutes of being wet or maybe it was the cold temperature, whatever cheap glue was holding the boots together dissolved. The boots came apart at the seams, and the "rubber tips" cracked. Leaving my 13 year old stranded in the snow with cold wet feet. After multiple phone calls, transfers and emails, the seller refused a return of the item and refused to refund my money.

I sold a new designer handbag and the buyer used the bag and got ink on it and then opened a case because I would not refund for damaged merchandise, Ebay sided with her without any grounds for the decision and took the refund from my account plus $30 for shipping. I am doing this to support an elderly mom. When ebay doesn't appreciate that I have never had a complaint and have bought and sold with them for a long time, it shows they don't care about us at all. They train their Asian reps to say scripts like "I know how you feel, etc, but we can't help you." I will be closing my ebay store.

"The eBay Money Back Guarantee covers your purchase price plus original shipping for virtually all items on eBay.com. We guarantee you will get the item you ordered or your money back." Apparently the above statement on their policies is a LIE and FRAUD. I ordered a product that appears to have been misdelivered by the post office. Post office won't do anything and Ebay won't either. It seems they don't understand the meaning of the word guarantee. Amazon is much better. Pricing is just as good or better and they don't screw consumers. Had this happened with Amazon, my money would have been refunded immediately and they would take care of the investigation. I'm sending this to the US attorney General to see if they can do something about these crooks!!

We have an Ebay account for selling items. The Ebay commission on the sale of the items is supposed to be 10% of the cost of the item which is the final seller's fee on the item. Example: The item sells for $50, and Ebay commission should be $5.00. However, Ebay includes the price of the item plus the shipping charges, and charges a commission of 10% on the shipping also. They thereby end up with a final seller's fee that is higher.

I sold an item on eBay valued at the time about 1100 dollars I reduced it and sold it for 950 bucks for quick sale because I needed the cash. A long time buyer on eBay purchased the item. eBay policy is when a buyer purchase an item, for you to receive your cash quickly, you should ship the item as soon as you receive the payment which I did. I shipped out the item on the 18 of November through UPS. The buyer received it a week after shipment. 2 days later the buyer open a claim on eBay against me saying the item was not what was described he claimed, it was destroyed in shipment.

I'm a seller on ebay, and they make it easy for buyers to destroy, steal, and ruin a seller's reputation. I have two recent incidents. Buyer buys Motherboard, broke it, and got a refund. I complained to ebay and let them know that the buyer destroyed my item, and ebay said that's the risk and left it at that. Different buyer never paid for an item, and left me a negative feedback. Ebay said it doesn't matter if they purchased an item or not, if they interacted with you they can ruin your reputation. Ebay is an abusive site that allows buyers to rob sellers, and ebay does everything possible to make it easy.

I have been a loyal ebay buyer and seller since 2000, that is 15 years. I have 99.94% Positive Feedback and I was just restricted for doing what's right. Ebay is a scam. They discriminate and pick and choose who they defend. I go out of our way to ensure every buyer is completely satisfied, the only 2 issues we had was 1 buyer who claimed a friend left the feedback messing around (they revised it to 5 star). And the second where a buyer opens a request for a refund the title of request was "Sorry bought item by mistake I ordered the wrong one I do not want this one". As the order was shipped "AS IS", as a customer service, we told them to ship it back. They then reply and state "We do not want to waste our time to ship the item back please refund our money now", so of course we refuse (buyer just opened account that day probably a pro at scamming). Then ebay sides with us so buyer leaves nasty feedback then ebay restricts our account with 99.94% positive. I just bought a keurig on there and the seller had 92% and they aren't restricted. Oh and they will not discuss this with you on phone (you can't understand ebay staff anyway).

I bid on a ps4 with call of duty advanced warfare, camo decal, and camo controller. I won the bid for like 130.00 bucks. So it was for Christmas and it had a delay. That made sense considering all the things being shipped that time of the year. So, finally on January 9 it said the estimated time for the arrival was from 6 pm to 8 pm. Needless to say it never arrived to our surprise. So I check my information and everything had been erased and it wouldn't even let me in my account for a few hours. I check my purchase history and nothing. So, I call eBay customer support and they explain to me that I must have been hacked and there's nothing they could do. So I have to pay for something I didn't even receive and the site that I do it through basically, says "Oh well too bad." I was furious and my boyfriend was even more upset. There I was thinking eBay was a trustworthy site and they give me the shaft. So what Im asking is for any support on resolving this incident properly or legally which ever doesn't matter which. I've never ordered anything online so I didn't have the info I need which made it even harder so I'm screwed I guess. Can anyone help me.

Absolutely horrible services and seller! Item was bed packed, wobbled in a packing box. Parcel (if I even can say that it was a parcel) was without any identification – address, any marks. Looks like seller is hiding. Then when I contacted him - YES! There was not valid e-mail address and phone didn’t answer. There were not any papers in parcel - not invoice, not instruction how to use this rubbish, sorry buying item. Item was unsuitable for my needs I was not able to set it where I planned. Item stuck with installation platform which must set separately. It was not possible to separate item from a platform. I didn’t know how to operate with this thing without instruction.

I bought from a seller named **. I gave a kitchen aid mixer as a gift for Christmas. By the time the receiver opened the gift (he waited until the holidays), I was outside of the 14-day return period from the seller. The receiver noticed an implement was broken & shoved back into the handle, as if it were fixed. When I contacted the seller for help, s/he was unhelpful & rude. ** did not offer any way for me to return, refund or resolve the issue other than we were outside the 14-day limit. S/he also implied I was lying about the problem. When I left negative feedback for the seller on eBay, s/he petitioned to have it removed, which eBay did, because we were outside of the 14-day return period (not because what I said was untrue). eBay's representatives have been friendly & helpful but since I was outside of their 30-day return policy as well (again, this was a gift so the receiver held onto it for a while before opening), they could do nothing about it, and I'd relinquished my right to another negative review because you are only allowed one chance (?). As far as I can tell, this entire process was skewed towards the seller, regardless of the item being broken. PLEASE BEWARE this seller, and eBay's limited policy on helping a buyer who was deceived.

I ordered Women Ladies Lapel Wool Cashmere Long Winter Parka Coat Trench Outwear Jacket, Item ID: 111446594952, on eBay from Seller ** in Sep 14 and didn't received it in next 45 days. When I raised the issue, they assured me that they will resend it in next 30 days, but still I didn't get anything. I requested them to refund my money. I send them couple of mails for refund then they agreed for the refund, but I haven't received my refund and they are insisting that they have refunded it. When I asked them categorically to tell me the exact date and time of the refund, they are not replying my mail. I called eBay India number and they asked me to call US number. Now I don't know what to do and whom to contact. I am really disappointed.

Ebay supposedly has a 30 money back guarantee but it is more like an unlimited amount of time money back guarantee. We sold an expensive item on Nov 15th 2014. The buyer contacted us on Dec 4th to ask to return them just because he didn't like them; no defect at all. The buyer was told there would be a restock fee since they wouldn't be returned within 14 days to the manufacturer and he agreed to that. Ebay immediately issued the partial refund to the buyer that same day. I had to scramble to block the payment at my bank and pay the fee at the bank.

Seller did not refund my 2000.00 dollars after I returned his fake bangles. Opened case with ebay, they did nothing. And told me there's nothing they can do.

I ordered from JABBAJUNK on ebay during the holiday buying season. I didn't realize that an item never arrived. Once I realized I didn't receive the item I put a claim in. The seller tracked it and said it arrived. My postman and doorman said it didn't arrive and that the seller used the wrong address (perhaps a typo). Ebay claimed that would never happen and to dispute this with my bank instead.

I feel like I'm being completely ignored by both eBay and PayPal. I sold an item to a gal. It was a ranch style fireplace screen. I expedited shipping instead of UPS ground. It was packed and sent from UPS Ontario International Airport. A UPS employee had helped me pack and ship the item. I had even sent a matching candle holder as a courtesy. I went above and beyond what a normal eBay seller does. I enjoy selling on eBay to clean out my closets or to share my garden seeds.

I was selling a vehicle programmer on eBay a couple months ago. Someone was interested and he asked me to call him. Against my better judgment, I did. He asked about it - if it was used, does it come on, do I have a return policy. I said yes to all of these, at which point he says "Oh good. I like eBay because they have a return policy and I can get this, use it and return it". I said no - it doesn't work like this. He agreed to buy it for $200, even though I had it listed for more. He received the item and shortly after I got a message from him saying “I F'ed up. It was used”, saying it was used on a different vehicle than what it was for. I wrote him back saying that the vehicle he listed wasn't what it was for (at this point I figured he used it and was trying to get his money back since he had thought he could do this).

I order Frozen fabric on eBay on 12/1/14. I received confirmation that I would receive my fabric on 12/4/14. As of today I haven't received it. I tried to contact eBay, instead got messages that my item was not found. I tried to contact Sew cute and they won't respond to me by email. So I wasn't able to make my Christmas gift and still don't have my fabric.

Purchased a cut glass lamp in Nov. 2014. The lamp arrived badly packaged and broken. Postmaster confirmed that the lamp was very badly packaged. I filed a claim with eBay/paypal and was issued a complete refund. During this period I started receiving nasty, foul mouth, vulgar and threatening emails. The seller has informed me that she will continue with the harassment. I complained to ebay and also paypal that this person needs to be reprimanded or restrict sales until this situation is corrected. However these concerns seem to go to deaf ears and will certainly continue unless they take some action. I purchase a great deal through ebay for business and will consider closing my account as this seller may end up sending me anthrax through the mail. Ebay continues taking our money but allows this to continue. No way to run a business. There are always 2 sides to a story and all eBay has to do is READ the emails to confirm my complain. Thank.

merchants intentionally creating fraud sales and collecting from users. Stay away from ebay and paypal! I will join any class action against ebay and paypal. Any user, lawyer or government agency can email me at ** to join the class action.

I've been an eBay user since 2008, and have bought over 300 items from the online shopping site before waking up this morning to read an email that my account had been suspended. When I called eBay to inquire, and to plead my case, I was told that there had been violations, but they couldn't and wouldn't provide me with any specifics. I have impeccable credit, pay on-time, always provide positive feedback back to my sellers and now I find my account suspended without reason. I plan to take this feedback to as many forums as possible so that I can spread the word on eBay's questionable policies, and overall lack of customer service. I AM LIVID.

Their timing and calculations on complaints was totally miscalculated. They also allow stupid feedback about how something was packaged even though the item was not damaged and in perfect condition. Also any complaints made were promptly addressed and money you refunded without requiring the buyer to return the item. I have bought products from stores that did not accept my word about broken items and just return my money without product return or proof of reason. I wasn't the seller but do know them very well and have never known of them ever cheating or deliberately misrepresentation of anything. In fact this person is honest to a fault which has caused them to be taken advantage of on NUMEROUS occasion. I personally will never use or suggest anyone to ever use ebay AGAIN!!!

I listed my iPhone 5 during the ebay promotion in which they said "if your gadget does not sell then we will give you a $100 eBay bucks certificate or if it does not reach the trending price, we will make up the difference with an ebay bucks certificate of equal value." I listed my phone and eBay said the trending price was 229 dollars. I thought oh wow, is my phone really worth this much? So I went ahead and listed it. The item sold for $147.50, but the buyer did not pay. I opened an Unpaid Item case and ebay told me I could go ahead and relist it.

I sold item#181609748593 and the buyer wasn't happy with it and he issued a return notice. Ebay sighted with buyer case #** and told me basically I had no choice. Buyer put a negative feedback on me. I sold buyer exactly what my listing picture showed. He never asked any questions about item and he had never contacted me. Since I sent him exactly what he paid for. He expected a $2000.00 item for $26.00. My contention is "you can't please everyone all the time." If I had sent him a shoe instead of my rock I could understand his problem. If you read my feedback, the buyers and sellers were more than pleased with me! I don't care if he expected more, I'm sorry for him that he is such a perfectionist. Life does not always go the way we want. I think that negative strike against me was uncalled for and I would like it removed!

Ok so a few days ago I purchased an affiliate style p rebuilt travel website from a seller on ebay. Right from the start of my purchase the seller sent me information on how to go about setting up my new website and the steps needed for him to complete my purchase. So I follow the steps. Bought a domain name and set up a hosting package for on a 12 month contract. Sent the relevant information to the seller as requested via eBay reply message system. We had kept in contact all the way via eBay reply messages since my purchase. A few more days had passed and I hadn't heard anything from the seller in regards to setting up my website as stated as part of the service provided along with the product. He the seller is now telling me that he has never received payment from me via PayPal.

I had ordered Nexus 5 phone on December 15. The item is undelivered. Even after repeated complaints, ebay is acting irresponsible. Others please don't use ebay. The courier company has delivered phone to some wrong address. The person who has signed for delivery is nowhere near delivery address (Contact number of this person: **). Even after I pointing out this, e-bay is not taking any action. Irresponsible site.

I always try to be fair. One time a buyer sent an empty box, and because there was a tracking number, they were going to refund. They do not have buyers show proof, and did not allow me to forward my proof to them. I played detective with help of post office which showed intent. However there are also criminal actions happening with eBay in regards to setting up bonus options for free, but automatically set your item for relist where you get charged for the "former" promotion. They bill me extra for postage because I do not use their own shipping. I sell fine jewelry and have to have it in. I have insured, which was costing me more than I charged, and then eBay would charge also.

Was given an email offer to list an item, and if it didn't sell I would get $100.00 gift card. They won't honor it, and only suggest to list again. Below is the email stating my listing didn't qualify. After talking to eBay for 45 minutes I was only told to try listing again and see what happens. I was not given a reason for it not qualifying. I followed their directions to a TEE! Bait AND switch if you ask me. "Thank you for listing Kodak EASYSHARE SPORT C123 12.0 MP Digital Camera - Blue. We're sorry that your item didn't sell. Your listing* didn't qualify for the Promotion, but if you list it again you may be eligible for a $100 eBay Coupon. Be sure to choose auction-style with no reserve price and follow our pricing guidelines. It's rare that tech items like yours don't sell, so give it another try. List again."

I had my monkey fist removed twice and they refused to remove others. I called ebay every 3 days for over 34 days. Keep in mind it took 34 days to get to an assoc that knows his job he says. He simply told me it was the wording I used, that I could not say weapon, in my case I didn't so there again he was wrong. But I DID reword it an 'its still up tonight' I listed it today 12/30/14. We will see how it works. It only took 34 days of ebays employees telling lie after lie. Ebay has too much ** with it. Too many lying employees. Simply the worst customer service on planet earth. Idiot employees item number is posted where it says order number ** .

I made a purchase through e-bay. When they e-mailed me the invoice to pay, the amount they were charging was double what the purchase price of the item was. The seller and I were in contact for over 8 hrs the following day trying to get e-bay and/or paypal to fix the invoice and send me a new one. Paypal told me to have the seller send me the paypal invoice, which the only way the seller could do that was to obtain my e-mail address, which is prohibited by e-bay!

I have been a seller on eBay for almost 6 months now and the experience could be best described as a nightmare. I would never recommend anyone to pursue a business that requires or would use their services. Their customer service is the worst I have ever experienced in my life. Hold times consistently over an hour long + another 30 minutes to get transferred to a department that can actually help you. Finally, when you do speak to someone there are miles of unethical and inhuman red tape for the robotic customer service to comply with.

I sold an item 4 months ago and the financial transaction took place outside of eBay. I logged in a few days after the sale to pay my sellers fees. When I clicked on pay my sellers fees I was redirected to a page that said "we are sorry but you must have a sellers account to pay you eBay fees." I tried again a few days later and I received the same message so I contacted the support department. I explained the situation I was having and after several minutes of silence and then talking in circles I was told that I did indeed have an issue and it was being forwarded to the technical department.

Okay, so on cyber Monday of this year, I bought an iphone 4s (for my mother) from a seller on ebay but when we received the phone and charged it, the phone overheated and almost burned my mother's hand. So naturally we decide to send the phone back, paid the postage fee and put it for 2 day shipping, course I took all the steps and contacted the seller for a refund and he opened a claim/case and messaged me saying this: "I will send you a pre-paid postage back to me. Once I verify that the phone has not been tampered with and matched the serial numbers, and verified that the phone is still in tact, I will refund the PayPal charge. I will not issue a refund, however, without first verifying the IMEI." That was fair enough, so I let him know that we already sent the phone back but I have heard nothing from either him nor EBAY.

Don't get foolished by eBay money back guarantee, this is a SCAM and I just didn't receive the product I have purchased. I have opened a complaint with USPS because they put on their system that I have received but they'd never got my signature as I didn't received it. So now eBay is saying that I can't receive the money back. This is a BS, I have lost 80 bucks with this SCAM but it's totally unfair and eBay even helped to find out what happened.

I never wanted to return this computer item because I spent too much money on it just to examine its problem. What I really wanted was for Bubba to pay me my $39 for the charger he promised to pay me when he sold it to me since the one he provided was dead and he knew it and he said he would pay me. When I opened this dispute on e-bay, he said he just got the $39 that day. Well, laa-dee-da, if he did, I still haven't received it yet. I have all of the documentation here.

I tried to exchange a pair of sneakers (bought on eBay) that I bought for my husband the day after Christmas as the sneakers ran very small and not true to size at all. The seller (Depot4Brands) quickly refused an exchange or refund saying the policy is 14 days and I was at day 17! Given the Christmas holiday, I was shocked at the poor business practice of this seller. I gave a negative review and opened a case with eBay. EBay stood by the seller's refund policy and I am out $80 and stuck with sneakers that don't fit. EBay also removed my review! Buyer beware because eBay seller reviews are NOT what they seem at all! Depot4Brands was truly the XMAS Grinch this holiday season!

eBay does NOT refund seller fees. You have to fight and fight and fight for that to happen. When you call, they always have an excuse and NEVER log your calls. They also lie and tell you whatever you want to hear in order to get you off the phone. This is a terrible company but unfortunately, the only one out there who does what they do.

EBay is guilty of fraud. I received several gift cards, signed up for an account and gave all sorts of personal information to them to use a stupid gift card... None of the gift cards would activate, and I sent several emails, and they banned me for asking for the same personal information of their employees -- actually less -- like what is the average number of illegitimate children your employees have since I have to give you a social for a gift card that doesn't even work. They are frauds and probably terrorists.

I am a seller on eBay and I recently received neutral feedback, which is no big deal. I contacted the customer and offered them a resolution to their issue, as one does. I would never leave a customer unsatisfied with my products or services - that is just bad business. But then I contacted eBay... a shame that they do not share the same work ethic.

Pellet guns and BB guns are not allowed on eBay without a orange tip. Try now there are thousands of them on eBay with no orange tip. I listed one Umarex pellet gun. It was removed ASAP because it had no orange tip. Well, needless to say, thousands are on eBay without a orange tip and eBay refused to remove them. I was singled out by eBay bureaucrats to BS me. eBay should be sued for not following their own policy. My friend listed a pellet gun no orange tip. They hit his listing overnight. And the rest are still sitting there. They refuse to remove them but mine is not allowed on eBay. They should be sued for not following policy.

I bought a Samsung Galaxy S4 from eBay. The name of the company was garage_cell in Texas. The day the package arrived, I went to the post office and picked the package up. When I opened the package it only contained a charger and a battery but no phone. I've had a month contacting eBay and PayPal and neither of these company's have helped me. I lost $199.99, they robbed my money. I also contacted the seller by personal e-mail and eBay message, and the company never answered. All the seller sends is a tracking number, the thing is, is that I know it came with a tracking number but the phone never came. When I contacted eBay they opened the case and the next day they closed the case without notifying me or helping me. I sent pictures and a paper certifying that the item never came. I advise someone that goes through this, open your package in the post office and if you don't see your item, call the police right away, and make a report of robbery.

After having some reasonably good experiences on ebay, I decided to purchase an item for several hundred dollars from a seller who was highly rated. After purchasing the item it took a long time to ship, for a variety of reasons the seller came up with. When the item was not anything close to being as represented, I sent it back promptly after advising the seller. Again, there were delays due to the shipper trying to locate the seller. Ultimately, my time to file a complaint under ebay policy ran out and the ultimate loss of more than $500 was mine. Ebay is a very risky place to do business.

Ok I am super pissed off by Ebay!!!!! I have been selling for a few years now. I have 100% positive feedback right. Make it to my 500 mark. Above standard selling the whole time. All of a sudden, Ebay’s holding all my funds from my current sales at Christmas time. And my seller dashboard drops to below standard. I call ebay and ask what the heck is going on. Well Ebay transfers me after 3 representatives to the resolution center to review my case. Basically I am getting docked because the United states postal service didn't deliver an item... which I refunded all my buyers which were 4 in the last year. They said the seller is responsible for physically making sure the package gets to the buyer. I said “Oh I am sorry I didn't walk from California to New York, to deliver the package.” Still get docked and treated like a little kid.

I ordered a D2R2 collectible from an EBAY seller. When I received it, it was a $40.00 toy. I requested a refund from seller, they kept putting me off, wanting pictures. I sent all the information. I finally requested it was eBay. The seller approved my refund and I sent the item back. I added tracking information and hear nothing. I contacted seller and they said I had opened the item, which is untrue! They open a case with Ebay and they decided without contacting me, the seller did not have to refund my money. I then see my item back on sale on this seller site, for the same price! Do not buy from sushief_inc!!!!!!

WORST EVER CUSTOMER SERVICE. NEVER EVER BUY ANYTHING FROM EBAY. I bought "SUJATA JUICER MIXER GRINDER" from EBAY and product delivered by EBAY was faulty. So without any delay I called their customer care number and reported faulty items received. Also I emailed them with complete detail about issues. But I never got any solution from EBAY. MY BIGGEST MISTAKE WAS MAKING 100% ADVANCE PAYMENT. Here is highlight of EBAY's worst customer service I gone through during my interaction:

I purchased an automotive code scanner on 12/18/14. I only made the purchase because the item was guaranteed to get here before 12/24/14, which I thought was a long shot at best. I notice after a couple of days, the tracking number showed "no package received" so I sent the seller a message inquiring. He did not respond. December 24th get here and no scanner. I check the tracking and still the package has not been received at USPS. I contact eBay for help. The girl told me I had to wait until the seller contacted me before I could get a refund. I told her that was not what I agreed to. I said, "I ordered an item and eBay told me when I was supposed to get it and if it didn't even show proof of shipping, why should I wait until January?" She got very rude with me and told me that was the rules. I told her that was why I never use my bank account and always use VISA. She cut me off and told me they cannot intervene. I told her that VISA said anytime the terms of an agreement for the purchase of an item are broken or the item is not received as promised, they guarantee I get my money back.

Bid on land in POLK City. Seller Adrian ** from Ill won bid, pd. amt. as agreed. Was told by seller, "BARNEYSROCK" would receive paperwork as soon as pmt. rec., Aug. 2014. Never one thing for my 297.50. Loc. Chicago, Ill., & left ebay!!

I ordered one 64gb and three 128gb of memory cards on eBay, seller being US based. I wasted so much time transferring files to use in various Android devices of my family and me but all vain because of following reason. Actually I was overconfident and full of trust about eBay and their seller belonging to rich and developed country US but sorry... About a month has been lapsed coming to conclusion of all being fake or duplicate or... God knows, I tried my best... I got all cards defective. Whatever video, audio format I transferred in it automatically becomes undf format and is absolutely useless and there is no way out. It has proved waste and is scrap. Now eBay guarantee will scrap my appeal as their scrap item and sellers! Just like that. I request and welcome any suggestion or advise... The error massage while opening any file is attached...

I purchased a chromebook on eBay. When I received it, I was unable to get on the laptop because it was enrolled in someone else's name. It's pretty much locked out to the person who owned it. After repeated attempts to reach the seller with no response, I decided to escalate the transaction through eBay 's resolution center. Every time I attempted to do this eBay says since I paid with a debit card as a non PayPal member I would have to use the PayPal resolution center. Why? The transaction was with eBay. I'm forced to push the PayPal link or get to the pay by debit or credit card link. Then throughout that whole process paypal is "highly recommending" that you open an account. When I go to PayPal to reach their resolution center there is no way for me to access help because I'm not a member. Does anyone know how they get by with these actions? Is anyone really protecting the consumers from these monopolies?

I have been a seller since 2006. We have over 6,000 feedback of which over 99.2% have been positive. Our rating has never been below standards and we have been Power Sellers. We have close to $30,000 in annual sales and we pay fees of between $6,000 and 7,000 dollars. On November 20 we were rated below standards with 21 defects from 421 sales. The rate was 5.23%. On Dec 2nd I received a message that we were below standard and that if our rating was still Substandard we could be removed as a seller. On Dec 4, I received a message that we could no longer sell on eBay. Our sales is a major contributor to our income and we were totally devastated. I never paid much attention to our rating reports they had always been positive.

I ordered an item and from the beginning, I had nothing but problems. The seller immediately printed his shipping label, which entered tracking information into the system making it appear as if he shipped the item. Several days later, he still had not shipped my item. I tried contacting him and he obviously only replies when convenient to him. Each time, it took me threatening to contact eBay Customer Support for him to reply. I finally get the item and it's completely broken in half with other parts broken, as well. I try to contact him - no response. I call eBay and they give some lame excuse as to why they can't open a case for me. They tell me to go through PayPal. So, I do. I speak with several non-fluent English speaking individuals - two of whom never verified my account before speaking with me and one who outright lied to me just to shut me up and get me off the phone. My issue? Oh, they'll issue my refund, eventually - once the item has been returned to the seller via MY expense!! EBay's resolution FAQs clearly state that the Seller is responsible for the return of items which were sold with Free Shipping (which mine was), and also if the item received was damaged (yep - which mine was)!

One of sellers at eBay cheated on me. I purchased 2 bed sheets on 9 Sept 2014 but one of them I received was damaged set. When I notify my seller he told he will give the replacement and he told me to wait for few more weeks. In meantime, I washed both of bed sheets set and the color of both sets was totally gone and rough linen came all over the bed sheet. Now, again I notify my seller about those cheap material (even I sent pictures of bed sheets) and I asked for some compensation because I did not like to receive another same piece as replacement after the color was gone when after washing. First the seller did a lot of bargaining and finally he told he will refund my US$40.00. But by then already 3 months was crossed. He was lingering me until 3 months and now the seller does not reply me because he is safe. Neither I can take the case to the resolution center nor I can leave feedback to the seller. I did not receive anything yet from the seller. It seems I am being cheated by the seller.

I as a seller was very angry at eBay for not taking action when a buyer bought an item from me and did not pay after the item was sent. Not only did I open a case, they closed it after a certain amount of days, and did not resolve the issue. Not only I didn't get paid but the buyer got a free item from me. eBay is a fraud.

Ebay removed two items from my selling list. One was a lipstick stun gun and the other was a cell phone stun gun. They said they did not comply with their listing policies. Neither of these is on their "do not list" list. I found hundreds of these listed by other sellers.

I sold a wheel in good shape with pictures $125 free shipping. The buyer Email the wheel was damaged and not usable. I told him a refund as long as my wheel was returned. Sure enough he returned a different wheel with very obvious damage (I'm sure it was the one he replaced). I reported the buyer, then I kept getting an email to refund him. I opened a case explaining I had pictures before and this one didn't match at all. Within a few hours they closed case without any reply from buyer. They want me to pay for selling, return shipping $50 and refund the $125 wheel. I closed PayPal account not paying them. I also with no help contacted EBay talking people who talked in broken English. Basically when I said I would accept a return I got screwed. All he needed was a tracking number according to the EBay person. It didn't matter what he sent.

EBay and PayPal are the worst e-commerce companies that I have seen so far. I ordered a mobile phone in eBay and missed to enter unit number in the address. So the item was returned to the seller. I asked the seller to resend the package but they didn’t send it for more than a week. They do not respond to my emails now. I call up eBay and PayPal, they say that they cannot help with this as I entered a wrong address. What a customer service, Duh! I will never buy anything from eBay nor recommend it to my friends and relatives. I would give zero stars if I can.

The item #111471158680 I bought was too small. I send it back. I had bad experience with the seller so I give him negative feedback. My feedback was removed saying that I violated the policy. Although the feedback from the previous buyer was almost the same, he said, "Wrong Item Sent; E-Bay had to tell them to refund money," so why mine was removed and this one was not removed? This is the last time I would ever buy something from eBay and it's good to file a complain with the BBB too.

Ebay is a joke. 4 times in a row buyers refuse to pay, refuse to respond and it takes too much time to deal with. Ebay's 10% rip-off charge for the non sale. eBay states they "may" limit a buyers future options but not so. eBay clearly allows anything by buyers. Once a great service, now just more crap on the internet. Oh, you can't ever contact or speak to anyone at ebay.

I am contacting you today in reference to the Ebay final value fees. I was looking at a credit today (don't check fees near enough- sadly/naively trust it will be correct) and noticed a product of ours had been charged a 9% final value where it should have been charged 6%. I looked at the fee chart, which is what we look at when choosing a category and setting a price. Below is what we found (copied from site): Item listed in : Consumer Electronics > TV, Video & Home Audio TV, Video & Audio Accessories > Video Cables & Interconnects. Seller Fee Breakdown States for 6%: All Consumer Electronics categories not classified as Camera & Photo Accessories, Cell Phone Accessories and more.

BUYERS OF MERCHANDISE ON EBAY, BEWARE. IF YOU THINK YOUR ARE COVERED BY CUSTOMER PROTECTION THROUGH EBAY OR PAYPAL, YOU ARE WRONG! I ordered some fabric to be shipped from England, which was on the eBay website. I made the choice of which seller to purchase from because of a photo showing the color of the fabric on the website. When I received it it was a different shade of pink, much lighter, than what was pictured. I cannot use the fabric because I need it to match the same pattern/color of fabric that I already have in the room for window treatments. I understand that dye lots can be different, but this is very, very "off". I spent over $300 for the fabric and cannot use it. On the website, Ebay advertised Consumer Protection and PayPal guaranteed a refund if I used PayPal to pay for the fabric, so I opened a PayPal account. Neither of the two companies will honor their promise on this transaction.

Small seller not averaging even 50 a month. Got stiffed on an IPhone 5s ..man wouldn't pay ...a handbag ...kept promising $ and I fell for it. Then a DVD player and was told he bought one somewhere else after these three were winning bids ... EBAY STILL CHARGED ME THE FEES for all three items ..... $65 for one month and sold $100 this last month that I actually collected on. They charge you for everything ...you'd make more at your local flea market than this scam site .... Sellers beware!!!!!!!! Trust me.... Imagine being taken on $380 plus you're charged because whether they see it wasn't paid for (I filed claims on all, they said conveniently, they didn't see the claim) they still charge you the fee.... You will not make any $ on eBay unless you might be selling a car .... Don't fall for it ......please

I bought & sold over 300 items on eBay. I had a problem with a recent item I sold (Lady lied & said it was defective) and eBay was NO help. I was told, after a few hours on hold, talking to at least 6 different eBay employees, and calls and emails not returned, that you can basically return anything you want, no matter what the seller's policy is.

There is too much corruption on ebay to even attempt to convey here. The bottom line, this company gives preferential treatment and monetary breaks to foreign companies over American sellers. For example, the falsely deflated Chinese dollar combined with the shipping bargains they receive (ever wonder how so many of those foreign sales are shipped for a penny?). PS, you the tax payer are footing the bill. This is illegal. Where the h*** is the WTO? Sitting on their hands while America goes down the drain. And now, these foreign sellers list under any category they want - "Ladies brand new coat" found under used children's clothing for example. They do not even attempt to follow the rules and no one does anything about it. Now they are gaming the search engine.

It has taken a month of trying to get my money returned and I still am out $17.50 for having bought an item that was not as described for original and return shipping. EBAY's "automation" and inept software processes have caused me literally HOURS of phone time and no satisfaction. Several days to return item, emails with an unscrupulous seller, hours on the phone with EBAY with the entire Customer Support Team being as useless as conceivable or worse. They are like robots assuring the consumer that the process must be exhausted and in the end I would have an option to get my money returned in full and I am almost a month in with $17.50 being my COST to purchase an incorrectly described (not size stated) item on Ebay...

I have been a member e-bay for 9 years with 702 feedbacks with a seller dash of 4.8 and 4.9's. Five is the highest you can receive on your seller dash. I was told last week that I can no longer sell on e-bay because of poor seller performance but yet I had a buyer call me a ** idiot that was plain to see on his e-mail to me and he is still buying and selling the new policy that was put into place in August. (12 month review) is a joke and unfair to all sellers. This needs to be looked into because this policy is another way for e-bay to steal from the seller.

The last two times I've sold something on eBay. The buyer claimed there was something wrong with the item and asked to return it. In the most recent example, the buyer received the item, which was new in a factory sealed box, and claimed it was used. I have pictures of the factory seals on the box. I suspect he found the item for a better price somewhere else and just wants to cancel the sale. eBay's new policies don't protect sellers from this kind of behavior. This will be the last time I sell on eBay under the current policies.

I sold a Gucci handbag on eBay. I was contacted by eBay that payment was received and I was to ship out the item. I did so. I received notification 2 days later from PayPal that the check never cleared. I have emailed eBay and spoken on the phone with them numerous times since 11/26 and they have not even opened a claim or investigated it. I have asked repeatedly to have a manager or a supervisor contact me as no one in customer service can help me. The individual who I sold the bag to is still on eBay with great reviews. They are unprofessional and won't help me at all retrieve my lost money.

Ebay nor Paypal will do anything to help the buyers and without us they could not stay in business! Seller sent me a package with nothing in it so it would show up as I received it when it was scanned. I contacted Ebay and Paypal so the seller sent me a piece of **, not what I ordered. Then Paypal and Ebay did nothing about it! I reported it twice and they told me to just send it back and I was to pay for the shipping to CHINA!

I was looking to buy a car. I found one on Craigslist. The lady said for both of our protection she was going through eBay motors. So eBay motors sent me a email with the buyer protection information, confirmation number, copyright and their eBay logo everything. So I trusted I was doing businesses with eBay. Turns out it was a scam. I lost 1,500 dollars! I contacted eBay and they aren't doing anything about it! I strongly do not recommend anyone to do business with eBay! I lost all of my savings! Right here at Christmas. They're letting people use all of their information. To scam hard working people. They are not doing anything!! So much for buyer's protection.

Bought item 14 May, not received, Allcar continuously promised to resend. When refund requested all mails returns as undelivered. No response on Ebay web page as well. Numerous complaints emailed to Ebay Reply and also queries lodged on site and NO response or feedback. Got hold of Patrick in call centre 2 days ago who claim that they can't do anything as it's too old but since May?? Seller Allcar11 still do business on EBAY and when you lodge a new query he also don't respond....seems like they are ignorant on purpose and they keep my money with intend and have no intention of solving the matter. LONG... outstanding! Proof all emails available.

After eBay service reps gave me incorrect information and I comply to it on my next auction they then suspend my account. When I called them the next time the rep tells me they record all calls but they won't go back and check the recording and are sorry, but the account is suspended for one year.

I contacted seller -- waited!! Seller offered 30% credit, 30% credit was not acceptable.. created a case per ebay’s resolution process. Was given a time limit and threatening e-mails to provide a tracking number to return item. I contacted ebay 3x, I inquired with the phone reps that I could not provide a tracking number until it was clearly understood that the seller would cover the cost. I called ebay rep, again the rep informed to ship the item and call them with the tracking number. Long story short, the transaction was resolved in ebay’s favor, was credited $10.00 for an item that only cost 17.25 as well out of 14.90 shipping cost.

I don't recommend to sell on eBay. They block your money from sale for 21 days to have free credit and say that is made for safety. Yes, sure, and I'm an elephant. And you have to ask them for YOUR money like you are a thief. Moreover, their commission is really high. And also PayPal take their commission from every transaction. Horrible!!! Moreover, they block your money, but you have to pay for shipping AND they want you to pay their commission BEFORE you get funds from sale. KEEP AWAY FROM THEM.

So many things wrong with how ebay treats seller: 1.) You can't leave neg feedback for buyers so buyers just go crazy with negatives for sellers. 2.) Returns - now a buyer has 6 months to return a movie? 3.) ebay don't stay on top of bad buyers at all, even if you set your seller listing buyers get through anyway. 4.) The star rates can really hurt a seller and no star rates for buyer.. 5.) ebay sides with them 99%, let's do or say what they want.. I've been top-rated on ebay and power seller for years. I had 100% feedback until I got 2 negatives from buyers who wanted to keep items and get refunds, lie and say it was damaged even when you say "Sent it back, I'll refund you." It don't matter, they want it free..

I bought a Samsung TV (Rs 31,924) from a dealer (ledtvshop77) on ebay. The product which was sent to me is supposed to be sold in Iraq only and I think that there are high chances that the product is a smuggled one or it is illegal to sell it in India. I tried to raise a claim from my account but was unable to do so and a message was displayed "No records found." Afterwards I raised it via calling on there help-line number (claim id: **) but in less than 12 hours they rejected my request citing that I had requested for it's cancellation even though I hadn't done any of the sort.

I recently purchased a Polo Ralph Hoodie through eBay on November 23. I received it on December 01, when tried, the size was not fit to me. I requested the eBay and the seller but no one help me to return this item. It was less than a week time and eBay customer service and seller waste my time and take my money. I am so upset that as a customer eBay or even that seller didn't provide me required customer service satisfaction. The item bought on eBay was registered as item#111478664077. I want to inform all customers that eBay is not supporting its customers as most of us think. It is just an online web that fetch more business to make money for sellers and customers has no rights. So beware next time when you order on eBay.

eBay had changed the way sellers provide refunds to buyers. We went through paypal to do the refund and was told that the final value fee will not be refunded since the refund didn't go through eBay. Second time, eBay was having difficulties processing refund: "The refund you sent didn't go through". The buyer called eBay right away and eBay sided with the buyer and sent full refund. But the buyer had agreed to do a partial refund. Since eBay sided with the buyer, the case was closed and the rep "was not able" to do anything. So, eBay website's technical difficulty caused the delay in the refund. Without any patience, ** called eBay after she was informed of the difficulty accusing us not willing to provide refund. eBay is never at fault. They have control over your money and can do whatever at their will. Like God, they hand down judgments without any consequences. It's difficult to survive a business on eBay.

I sold an item with a Pick up only option. The buyer postponed the collection and after many emails become rude and offensive leaving an offensive feedback and emailed me a list of swearing and curses. I demanded the cancellation of the feedback but it was refused by eBay. Practically everybody are allowed to refuse to buy any item after bidding for, be offensive and rude. I had to request the fees already charged to be reimbursed. EBay refused to remove the offensive feedback or even the curse in it. So I was labeled a Crap seller and sell items out of the shyster. They even argue that the feedback was normal and the parameters of their policies.

I ordered some frame fixings and paid with a Nectar account just to get rid of the points. Had a complaint from seller and no joy stating he'd received no payment, then raised it with eBay’s resolution centre and they got back stating goods were paid for - not to worry. It clearly showed on my account that they were paid for. Then had numerous emails from the seller (Massive Attack) stating he'd reported me for non-payment - back to eBay and no joy, so I contacted eBay’s team out in India. Got in contact with seller and he'd sent me a dubious address. Sent him confirmation and it was refused (a Daemon failure notice) stating it contained a Virus or Malicious code. I asked their (eBay) team to ring back, no joy - PACKED THEM IN.

Please don't sell on eBay. I sold a few things for 10 dollars and they charged me 444 dollars. Also they block your account for no reason. Customer support makes you wait hours. Other sites like amazon are much better.

I purchased an item, a vintage 1970's hanging light, it arrived completely destroyed/shattered. I opened a case and started a dialog with the seller. He said he'd take care of the return shipping and need the item returned ASAP to prove to his local USPS that they broke it, so that he could get his initial shipping cost. I did so, and awaited his refund. After a week I re-started a dialog, where he started getting less and less communicative and cooperative, stating that never-mind, he wasn't responsible for the return shipping, as his eBay seller page states. I stated to him A) that he blatantly lied to me, and B) Ebay's own guidelines, "If you're returning an item because it isn't as described in the listing, the seller is responsible for return shipping charges, regardless of the seller's return policy."

We have been on ebay since it started. Have had our ups and downs. They started a new policy in July. My experience with ebay caters to the buyers only. They make you feel that they are concerned, but their policies say different. Had a complaint from a buyer. It was overseas, and the buyers complaint was that the item was not as listed. ebay mailed the item overseas. I sent it to a local shipping depot. There was no discussion about the items condition except for that someone pulled it apart. I gave the person all their money back. Did not request the item back. The customer gave us a negative feedback. I was not able to go in and tell the true story.

The new feedback system really sucks! I have been a power seller for 8 years. New system came in, now I am below standard!! Only 1 negative feedback in 8 years and one not as described case (that was brand new but I still refunded). Account is now limited, funds being held for 4 weeks, limited listings of 20 per week, lower search ranking. You can only show your protest by leaving ebay. Move to amazon. Much friendlier and no negative feedback issues.

I ordered eye drops from company which I never received due to USPS not leaving a receipt or ringing my bell for delivery. The package apparently needed a signature but since the post office did not ring my bell, I wonder if the package had my correct address. I asked for eBay to resolve the dispute and have a refund issued to me. They refused my appeal in favor of the seller and removed my unfavorable feedback on the issue. My post office has returned the item to the seller but it seems to be stuck in limbo because the package shows it is "In Transit". The seller wants to send me a replacement instead of a refund. I want a refund and I don't want to do business with them or any other international seller again. Ebay has really been unprofessional in this matter and refused my request to reopen the appeal process for me.

I ordered brand new Timberland boots at August. I receive poor quality. After I talk to this seller we agreed that I will send the shoes back, and get refund. The seller promise that when the shipment arrives he will contact me. After one and 1/2 month I asked what’s going on, and he said it arrived and forgot to tell me. Since then I chased him for 2 months - at start he ignored all my messages, and when I threatened him I'll leave bad feedback he gave excuses that he need my email and other problems with PayPal (I got refund before from another seller so it’s not true).

EBay suspended my account due their automated system flagging my auctions for no apparent reason. I have had a stellar eBay account for over 10 years - completely gone now.

I have purchased a white housing body panel from a seller through eBay guarantee. It was written it’s not original but look like original. When I received the product I found fault in manufacturing and also color was not matching with actual white color body panel. I asked eBay to replace the same with new and correct one or else refund my money. What response I got from them - see below:

Sold a Item, Swarovski Crystal Ornament to a customer on Ebay Nov.7th, 2014. Shipped it out, the item was delivered. She contacted me via ebay mail indicating that the ornament was nicked and chipped all over. She initiated a return and I accepted as if it was truly damaged. I wanted to make it good. I received A ornament back in the mail several days later. It was NOT the ornament I sent her. It was a Khabarovsk Crystal ornament, dated 1996, with NO blue box included. I mailed her using ebay mail indicating that the ornament received was not the one I sent out and it did not have the blue box as the listing indicated. She replied, copy and pasted from store page, "Dear **, I really don't know what is going on here. I returned the 1994 Ornament with chips all over it to you. I might not have put it in a Swarovski box to send it back but I did send the 94 and not a 96. - **.

I have bought and sold on EBay for years. I had never received a negative feedback, until today. I sold an inexpensive child's toy phone to curbyscurby. He sent me an email after receiving the phone saying it was broken and he wanted a refund right away. I told him as soon as I received the broken one back, I would send a new one or refund his money. He sent another email saying I never told him to return the one he had & demanded a replacement. I repeated what I had told him & now has left me negative feedback. I spoke to Ebay & they tell me I don't qualify for having that feedback removed. I can't believe it! After years of patronage to Ebay. I have my return policy listed on every one of my items. EBay is profiting off what we sell and would not have a business if we stopped selling on their site. This customer was obviously a liar as he could see because he read all the back & forth emails that we exchanged. He even commented on that. It's a shame that buyers can leave negative feedback, but sellers cannot. Unfair practice. I am disgusted at Ebay to say the least.

Horrible! eBay DELETED my feedback on a seller because the seller claimed I was "over reacting" and eBay "agreed that I was exaggerating" without ever speaking to me!!!! I had countless images of damage done to an item that could have been provided. ** that the site went and deleted MY opinion on the seller. That should be something that future buyers should be able to see!! Whether they agreed with it or not, that was MY opinion. Shirt was NOT new with tags, there was a smell of detergent indicating that it WAS CLEARLY washed, and the sequins were missing in a few areas along with clear thread from the sequins sticking out in at least an inch in length!

Ebay has implemented a new way to rate sellers and penalize them if they fall below their set level. Sounds like not such a bad thing in theory however the criteria in which they are judging the sellers is totally flawed and unfair. For example ... I sold someone an item and they didn't bother to track it and filed an "item didn't arrive" complaint ... The next day the item arrived and they withdrew the complaint and left me positive feedback. That counted against my rating. One thing was over a year old and they just implemented this policy Sept 2014. I canceled 4 sales over the last year ... people asked me to let them out of the sale and I clicked on the wrong reason for canceling and that counted against me. The penalty for this is ebay will not let you withdrawal or access your paypal funds in any way until 3 weeks after the item sells. They expect you to ship items to people that they buy but not let you get the money!

Been with eBay for 20 years and seen them get worse and worse. Now I am required to refund an item. I had no returns and USPS has free $100 insurance, yet buyer won't claim and wants money. EBay doesn't care or investigate anything, one item broke in 5 layers of protection yet the only photos of damage is one item out of three. Where is the box damage?

DO NOT buy from these sellers on eBay wxf785ad and hezhl2011, both of them has the same address. I bought 3 items from these sellers, the quality is rubbish. They offered a partial refund which I said okay to but they didn't send any refund. I returned the items to china which they took and won't give me my money back, my messages was sent - the first one keeps sending me blank messages and the other one say I'll send you the money soon! It's been more than 45 days - eBay, PayPal, the bank can't help. I paid for returns and lost my money. Chinese sellers are the worst.

I got a call from this collection agency about an eBay account that I never had. Turns out that the eBay account was with the company I work for (now), was set up by a previous employee who, after his termination from the company, changed the name on the account from HIS name to mine. I spent 2+ hours on the phone with eBay and they refused to take my name off the account even though the change was not authorized by me. They suggested I file an identity theft report with the police (which I will do) but I will also be filing a credit fraud complaint against eBay (done) for permitting the "owner" of the account to simply change his name to mine without contacting me to verify that I have authorized the change. WARNING TO EBAY CUSTOMERS: Beware of deadbeats putting your name on their account (reading other reviews/posts, this is not the first time this has happened). If this is all it takes to skip out on a debt, eBay needs to change their security procedures.

I was a seller for over 8 years on eBay. I have 100% feedback and am top rated as a seller. I finally had enough as most here have, not because of being restricted or removed as I still am a member, however the fees are charged monthly and are not as eBay claims. But if you check the charges you will find to sell here is charged about 10% fees. This does not include listing fees or membership fees and PayPal fees, another 3.5% and .30 cents a transaction. In addition, free shipping is forced down your throat - under the new policies set forth you in addition have a buyer for any reason return something, eBay charges sellers return shipping.

I am in US. But shipping product from China. When eBay's system and representative failed to assist me with changing item location. They accused me of putting misleading information when buyer complains. That's exactly why only Chinese sellers can sell on eBay. Because eBay strongly support those cheap counterfeit product sellers, and even go all the way to work with USPS to subsidy Chinese sellers, which causing higher shipping rate from California to California than China to USA. That's why USPS is firing US workers, and many US stores go out of business. It's a company that make money by drinking blood from its fellows in the same country. I am waiting to see when it will go out of business.

I had sold a few items. I was no large seller. I had sold around 30 items and had 100% feedback then I get these 2 jokers leaving negative feedback. The first I had sold a "I Love Lucy" doll which was over $100 mint box and he stated the box was damaged and wanted to send me the damaged box back which he caused. I had proved that in the pictures that I listed the box was NOT damaged and I did not have to refund him but he did leave negative feedback which hurt my selling.

I had very pathetic experience with eBay purchase. I purchased shirt form seller called 'lifestyle_space'. Shirt sent was so pathetic that after first wash there are black color dots/fabric is appearing on shirt. I called this seller, he refused for replacement. He told me to send shirt back to him and after verifying he will promised to send replacement. I sent shirt by bearing courier charges but he refused to accept this as fabric issue and told me that he will send same shirt at half cost if I deposit 350 Rs in his account. Accordingly I transferred money to his account but he send one third class quality shirt. Also eBay refused to support me on this issue. So I request people to not buy from this seller.

Bose Acoustimass 10 Series IV Speaker System - This is scumbag seller. He try to sell a 'POS', a junk copy clone made per China. Not Authentic from Bose, try to cheat sale. State on eBay it's Original from Bose made & not 'Accept' return.. This guy eBay member ID 512taghreed. If anyone try to bid or bought it from him please call eBay, PayPal, your bank to dispute this ** named Muhammed ** and his email is '**'. His phone number is ** and he have 2 address and all is apartment such as: **. If you see these info DO NOT do business the **. They think they can come to USA try to cheat people, sell a product is Counterfeit or fake, replica, Not Authentic made, try to get away with it.. I hope this ** is not get caught from Bose or FBI. Hope they can put him in jail time and sue him, made him pay.. Another seller, same like him, same state, sell a same Bose, another address.

How do I go about filing a lawsuit against eBay who illegally stopped me from selling because of unfair claims they made that were lies. I have maintained a 99.5% feedback rating with over 6,000 transactions for many years with them. I have tried everything to get them to reconsider but have had no luck at all. I even had 2 top eBay supervisors that do not understand it at all and they had it appealed only to be turned down by both appeals. What rights do I have? I tried to do this the nice way but with these people, they just walk all over you. They don't care about anyone who is an eBay member. Only an unfair corporate practices.

You should have your people dedicate more time to read Seller's response. And perhaps put people with a wider perspective on how to handle technical issues. Some crooks are abusing of buyer protection, make unsustainable claims, and Seller ends up losing because of eBay's representatives poor judgment that adversely impacts Sellers. Ebay has too many complaints and poor reputation when handling disputes. It is simply not fair. Buyers with complaints should be diligent to sustain their claims. If they don't like it, they would be better buying somewhere else like walmart. We, occasional sellers, are not walmart or best buy, and cannot absorb the loss when eBay wrongly judges disputes.

I sold an item on eBay. I paid for insurance through the USPS. Buyer received the item and left excellent feedback for item as described. Then changed his mind a few days later and wanted a refund because it was not as described, it was damaged in shipping. I then asked the buyer if he wanted me to file a claim and he said yes. So I did as he asked. The very next day he changed his mind again and did not want to file a claim instead he wanted an instant refund. I tried to explained to him I already filed the claim and it would void the insurance if he sent it back to me. All he had to do was take the item to the post office and they would pay the claim. He refused to go to the post office. He said he didn't want to. I then called Ebay for help. I really thought they would do something. After sitting on hold for over an hour I finally got a person. I was told the buyer can do anything he wants to.

I ordered a $400 phone from techno trading house and paid extra for expedited delivery to my friend's house in NY. The phone was never received although USPS had it delivered BUT with a wrong zip code. I spoke to the seller and then escalated to ebay but my case was close with ebay siding with the seller saying tracking said delivered (The seller keeps changing about when a case with USPS was opened and status). I also can't understand why a seller would not include a signature required when a purchase is over a certain amount.

Beware of using the eBay Global Shipping Program if you sell goods internationally on eBay. I recently sold an item (a beautiful vintage fur vest) to a woman in Canada. The item was perfectly legal to sell and I have done so before. I received an email on a Sunday night at 11:00 pm from eBay telling me that the item could not be delivered. They did not say why. They also said they had reimbursed the buyer and that I needed to do nothing as they would not deduct the amount from my account which seemed very suspicious. I contacted eBay. They offered NO information after almost one hour on the phone with the initial ** rep AND a supervisor. I contacted the buyer to ensure that her address was correct. It was. I reached out to eBay again while she contacted the Canadian Postal Service. She said that she was told that the item was in Kentucky (I am in Massachusetts). I again called eBay and was given a huge run around and told that I could not even have the item back. I told them I would pay to get it back and that there were certainly tracking numbers all over the parcel.

About a month ago I purchased an item (231355723740) & did not receive the item to my address in Coventry. The item did not turn up, was signed for according to the Post Office by a non existent builder, signed JJ & my case to sort the problem out & get my money 90.00 back, was found in the sellers favor, due to being signed for. So no refund or recourse, even though item was paid for using Paypal. So the message here is don't trust the post office signed for...

I had ordered one Laptop adaptor through Ebay website on 14th October vide order no.** for Rs.750. I had then filed for a refund on 6th November vide claim Id ** as I hadn't received a product till then. Neither the seller nor the courier (Blue dart) people had any clue about the shipment & Ebay customer care was not reachable. I didn't receive any refund & then I called the customer care on 12th November to follow up for the refund. The representative who answered the call said that I will receive the funds in my account by 14th November, but I didn't hear about the refund.

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I am a long standing eBay seller of over 10 years. I have multiple times, been robbed of my items, my money and at no point had any protection as an honest seller against dishonest buyers. Cases are reviewed by eBay who doesn't seek any evidence, communicates poorly and leaves no way for the seller to raise cases and place appropriate feedback to dishonest buyers. Selling on eBay is at your own risk. Most recently, I sold an Apple iPhone 5S on eBay in near mint condition. Once the buyer received the item, the buyer contacted me and told me that they wanted to return the item. The only explanation that I got for the return was "a hair inside the box.” I asked the buyer to please describe the issue with the item, or what is wrong with it but got no response. I don't accept returns on eBay for a variety of reasons, but most of all because people tend to abuse return policies.

Selling on ebay as a small seller and remaining there for any length of time these days is analogous to walking through a mine field successfully. "Sellers need to ask themselves a question...How many purges will it take before YOUR ratings put you at the bottom of the list and you are targeted for extermination under eBay's new secret purge criteria?"

Customers BEWARE! Ebay does not guarantee your refund back if you're not satisfied with merchandise purchased through EBAY. I purchased a large cape coat that comes in different sizes (IT WAS NOT A ONE SIZE FITS ALL GARMENT) and seller would not take it back because seller said it's an oversize coat regardless if it wraps around me three times. I purchased via EBAY because of it's money back GUARANTEED if not satisfied with merchandise. After I submitted my complaint to EBAY about the seller not wanting to give me a refund for a garment that was super huge, EBAY concluded not to refund my money after I contacted them three times to get status on my case. The bottom line, I will never ever purchase another item via eBay! They have very poor customer service and do not care about their customers! ALSO, EBAY REMOVED MY REVIEW ON THE SELLER FROM THEIR WEBSITE TO KEEP THE SELLER'S RATING HIGH. EBAY OBVIOUSLY PROTECTS THE BUYERS OVER THEIR CUSTOMERS. THE NAME THE SELLER GOES BY IS "**".

eBay's support of sellers and their new "defect rate" policy is leading to entitled buyers and unrealistic expectations for sellers.

BUYER (**) LIED about condition of bought "MINT Atrix 4G." HE LIED about battery, as it CHARGES FULLY. HE LIED about phone getting hot as it has NORMAL cellular heat, nothing more. I submitted an "Affidavit of Facts under the pains and penalty of perjury, signed and dated." With the affidavit, I sent in more than 6 pictures showing the PERFECT condition of this phone. I sent in screenshots of buyer's LIES, point by point.

I have bought and sold items on eBay for over 10 years. Of course, on any given day, you can have a problem with a buyer or seller. However, in the long run the problems are minimal. I do agree that it is frustrating that you can only contact eBay through direct phone calls. Many of my problems and suggestions could be handled through an email contact.

Fake ebay claim guarantee policy - I had buy a Nokia lumia 630 dual sim from ebay. Its sim 2 slot is not working when I made this claim to ebay. They rejected it by saying it is under warranty cover & tell me to contact Nokia care. But now Nokia care are saying physically damaged had been done so warranty void. Please suggest me the solution..

I purchased a rain shower system through Ebay from a Chinese company. The valve assembly was damaged and leaked when installed and I asked for a refund. Through many contacts with ebay and PayPal and emails to the seller I am now told I am over the 45 days and the case is closed so I am out $204 and nothing can be done. I was also told that it is my responsibility to pay for the return shipping when I purchase outside the USA. DHL wants $274 to return the item. I am cancelling my ebay and PayPal account. I have had enough run around!

2 customers opened "items not received" cases against me in FEB/MARCH of 14. The stupid thing is, at that time eBay allowed people to open cases even if the time for maximum delivery time had not even expired! So I answered both cases and told them that their items were not due for delivery for another couple of days, and to contact me if they didn't arrive by the maximum time. IN FACT both items arrived the day they made their "complaints"! I told eBay about this and asked them to remove the cases from my file as they would count against me on my seller's performance ratings. Then in July (OVER 120 DAYS FROM BOTH CASES) I got my performance rating as " below standard". When I asked why, they told me about the two cases. I told them that they were wrong to even be able to open an "item not arrived case" when the items were still in transit, and within the maximum time allowed, and that I asked for them to be removed as they were clearly wrong to open any case at all. They again said they would remove them.

I sold an alarm system on ebay, paid the hefty shipping and tracking as well as ebay fees... Seller was unscrupulous and claimed that he didn't received what was advertised and open a claim for refund 2 weeks after receiving it. I notified ebay that the buyer was abusing refund policy and they still failed and awarded the buyer a full refund.

If I could give it no stars I definitely would. They make a big fuss about ebay bucks and coupons but don't try and return the item you bought with a coupon 'cause unless you feel like trying to find a number on their site (which is harder than it should be) and trying to explain your problem multiple times and being made out to be an idiot and then having the person get an attitude with you, it's not worth it. I've tried returning things twice with coupons and each time the seller refunds it to my paypal account and then ebay turns right around and takes it and gives me nothing for it. I just had a customer service rep get an attitude with me for double checking that she was going to issue a refund for not one but two items in the same order that I had to return. It's outrageous.

I just received an item that I paid $157 for. This item was from China. They had a good review when I first bought the item. It takes almost a month to get an item from there and since then eBay has deleted that person's account. Now how am I supposed to open a case? I have tried to call eBay to get my money back because the item sent was a weaved thin wallet...not a wig. I am pissed because I have called eBay two days in a row and I have been on hold close to an hour on each. This is the worst customer service that I have ever received. If eBay can't hire people to answer their phones or at least add an email to where someone can get back to me in a day or so, then they need to close down. They jip the sellers with high fees and the buyers also get duped. I have been a member since 2007 and I am seriously thinking long and hard about deleting my account. It is not worth the headache if I am not going to be protected or receive customer service when needed. I'll bet if I owed eBay money they would be calling me!!!

Ebay does not allow giving ratings on sellers after a certain period elapses. In this way problems with products that are on dispute rarely reach the comments page. If you see someone with 98% positive and thousands of sales it still does not mean they are good sellers. I bought an item from HK for 500 USD that was shipped via DHL. The seller sent a tracking number to my eBay inbox which I failed to check. For that reason, after DHL failed to contact me, my item was demolished. Ebay protection plan was useless since my report was done too late according to their timings. DO NOT DO BUSINESS WITH EBAY, unless you are really on their site on a daily basis and know all their tricks and ever changing rules. Their entire business model is upgrading shady sellers, making them seem reputable.

Buyer buys product, says he cannot get the software to work. Sent him brand new sealed packages. Buyer returns all opened packages with used parts. Buyer gets all his money back and I had to pay his shipping. Plus, eBay keeps all the fees from the sale without refunding them. Double down drop the bomb on the poor folks too. Thank you the republican republic of the USA!

I've been selling on eBay for years and this month I got hit with $12.25 in extra "fees" from the company. I called the customer service, yes I actually got through, and the moron on the phone would not listen to me. He just kept repeating some pre-written sentence that had nothing to do with what I was saying. I ALWAYS make sure not to sign up for the extra options and insertion fees. But they hit me with 2 months worth of bogus fees out of nowhere. I make sure at the very end before I post anything that it says "$.00" in fees. I guess eBay isn't happy enough with the 10% commission that they have to add in fake fees after you sell something. I am closing my account and NEVER using eBay again.

Having won an item up for auction on eBay, seller stated eBay wrote wrong shipping amount, wanting me to wake up difference. Told him I'd pay advertise amount. Shipping was $17.57. Now, re-listed, $28.56. Instead of admitting their mistake, they favored the seller. Purchased item, seller cancelled order and refunded my money. Reported this to eBay, they launched investigation. In the process, I left feedback for buyers to see, which had nothing but the truth of the transaction. eBay never posted comment. Inquired to what was going on, eBay responded saying it went against rules, but refused to tell me how it violated the rules. Seller continued to sell item even during investigation.

I've had two encounters with customer service... Both awful and incompetent. The first time I spent more than an hour with an agent who couldn't answer the most simple questions and kept putting me on hold... Nothing but robotic answers "I understand, etc". when in reality she understood nothing. They credited the buyer from my seller's account even though I "won" the case in conflict resolution. I gave up finally to get my money back, b/c the stupidity I encountered was intolerable. I'll use Amazon thank you. EBAY you SUCK!

I have been a seller for over two years. They give buyers money back even if they have their item already. As difficult as it is to maintain high buyer feedback, I have 100% after over 800 sales. Still they charge me an amount that prohibits me from making any money. They have very suspicious practices. The most recent problem, the one that has broken the camels back, is this. They changed how "feedback" affects the percentage a seller has to pay. Even if a "buyer" leaves positive feedback, as it appears to the seller, the buyer can still give a negative score on one area of the details. This part is not evident to the seller unless they follow four obscure steps to get to the chart where the item #s are listed. You then have to plug in each number to find the item and then figure out exactly what the problem might have been. If the person left you "positive" feedback you will not even know to follow this tedious path, and Ebay will not retract the feedback. So, the seller isn't aware of a problem unless they dig, the feedback makes you pay more to Ebay, Ebay will not assist. Huh?! There's so much more. I am just so fed up that I wasted hours of precious time already trying to understand and resolve issues with Ebay with no success. Very sad. Small business or independent enterprise may be dead in the U.S.

I tried purchasing an item with my Paypal account, however it wouldn't go through. I advised the seller that I will ask my friend to do it, however I will need it shipped to my address. My friend purchased the item, but didn't remember to update the shipping address. I immediately contacted the seller and let her know of the discrepancy and told her not to ship to his address, because I want it to go to my grandmother. After a day has passed, the seller told me she shipped it to the Paypal confirmed address, even though I specifically told her not to. I contacted Ebay, they keep on hanging up the phone on me. I contacted USPS and they told me the item was not shipped, yet still Ebay keeps telling me that there is nothing they can do and it takes so long to get in touch with them. I ordered the item on Nov 02, 2014 and today is Nov 05, 2014. The item is still not shipped and Ebay will not assist me in resolving the issue. Seems as if I am going to lose my $312 USD.