eBay Reviews

Sold an item on eBay. It was marked. Buyer must pay shipping and used eBay calculator for UPS to calculate shipping for the item that I sold. Upon arriving at UPS I found out that the item was a lot more to ship than what the eBay calculator had stated. I called eBay and customer service told me that in fact the calculator is correct and that eBay gives discounted shipping to the buyers without letting the seller know. It automatically does this without any information provided to the seller about this practice. The shipping difference was about 25 dollars. That is not ethical and it is very misleading.

Ebay does not follow through with almost every complaint, they send you to ** staff in the philippines, india, etc. They can't speak any ** english, the company is a lousy piece of **! Congress needs to investigate this! Ebay! Sue this ** up company. Thanks.

I ** retired in July 2008, as a Detective with the Las Vegas Metropolitan Police Department after 24 years of service. After retirement I began to shopping and hoarding the items for years. I found enjoyment in repairing items, and selling them on EBay for a reasonable price often for what I paid and even less in an effort to help out buyers to obtain what they were looking for at great prices. After selling for a few years I earned EBay's top rated plus seller status.

I have been selling on eBay for over a year now and I am done because I sell an item in full working condition and the buyers on eBay make up lies about the item not working and eBay just sides with the buyer no matter what, even if it is their first purchase on eBay! They make me give them buyer a full refund and the buyer got to keep the item!!! Ebay supports thieves and liars!!! Any buyer can make up anything they want and eBay will just side with them. I think eBay does this on purpose so they don't have to waste time with small sellers like me. Ebay should be shut down for letting people get away with illegal activity. SCREW YOU EBAY!!!

I sell all kinds of things on Ebay and have never had an issue until today. My son listed a pair of Nike Shoes and they sold quickly. He shipped the shoes that he thought were paid for and never received payment. I followed all of Ebay's suggestions about contacting the buyer, opening an unpaid case resolution claim, and contacted Ebay when none of those options worked. During my call today I was transferred four times to different departments because no one had any help to offer me other than what was on the screen they were reading from. The only help they could offer was to block the buyer ** and give a negative review.

Ebay gives you free listing and you expect a modest fee for selling an item but their greed is totally out of line now. I have been with them for many years and I’m appalled at their charges. It's no wonder they have themselves so insulated from their customers.

NEVER SELL ON EBAY. Ebay is a horrible site to sell on. Between additional charges, selling merchandise, handling buyers, and lack of information provided to seller. This site will deduct an automatic $1.00 from each item sold. Then as the end of the month they will deduct another 10% of the listed amount. So if you do sell, don't sell anything higher than $10.00. Ultimately you are screwed as a seller.

I have 2 worthless gift cards for $50 each. I am not given any option to add it to an order so far and I have had 4 transactions. I called both eBay and PayPal and both gave me a song and dance. I want it in the PayPal wallet to be used later like Amazon does.

Twice in the last couple weeks I have made purchases from eBay sellers who fail to ship the product or ship a less expensive item. I was frustrated when I purchased a GPS and received a less expensive model with a smaller screen. I did not get timely assistance from eBay so I just gave the seller horrible feedback instead warning people who read feedback to not buy there. I have not heard anything from that seller. I also purchased more electronics from a different seller on eBay and the seller did not ship and has not made a refund. I have reported this to eBay, but have yet to hear from them. Oh, how far has eBay fallen that I have twice been victimized in the short time since I have started to use their service again. Sending future business to Amazon.

eBay did nothing. The seller did nothing to resolve my $848 purchase of an LV Bag! It was not disclosed that the 4 year old LV bag "stunk with cigarette" smell and unbelievable odors!!! I have washed the bag 5 times now... Will most likely trash it! Smells are still present - bag is also "very used." --- The resolution center sided with Seller. --- Where is the philosophy that the Customer is always right? eBay doubt my word. --- "They said I had no proof." They did admit the seller did not disclosure - bag has odors! Shame on seller and shame on eBay. I will NEVER buy used again... Shame on me for trusting EBAY.

Ordered product on June 22nd, buyer waited for 3 to 4 days for shipment to be ship out, after waiting three to four days sent buyer email in regard to product. Never received email until buyer had to keep sending email until seller final responded - product no longer available. This is false advertisement. Buyer is **.

After being a long standing user of eBay over 10 years with a "100%" positive rating, I had requested the return of a $20 defective flashlight. I was told by the seller and eBay that I needed to wait 5 days before a return label could be printed. I contacted the seller 3 times and was told again to "wait for eBay". After contacting eBay by telephone and being on hold for over 20 minutes, I was told I needed to wait one more day and then call back. BAD policies and incompetent service personnel.

I had received an email in my eBay email, stating that "...as a preferred seller, any items listed before June 15, 2015, would receive a flat $10.00 fee when sold." I responded to that email, activated, and proceeded to list three items. I was checking my seller scoreboard and noticed that among the promotions, this one was NOT included. I immediately called eBay and was told that I would be given the promo offer when the items sold. One sold quickly for $150. eBay charged the regular fee and that is being billed right now and will be automatically extracted from my PayPal account. Meanwhile, as I checked my email several times, that particular email with the offer HAD BEEN REMOVED! I am incensed over this shady behavior. Fortunately, I had kept a copy of the promo email. SHAME ON YOU, EBAY!

I was looking for a used car radio for my car. I have only bought from eBay a few times. What caught my attention was their money back guarantee. They claim if you have a problem you get your money back on virtually everything. I had a problem with my order, it was not as described. I contacted the seller who gave me instructions on how to fix the problem. Not only were they illegal, they did not work. I contacted the seller again and waited for a reply and never received one. So I went to a thing on eBay that has button for "return item."

I had rented a book from eBay for one of my college courses. I sent the book back a week and a half early since I needed to leave out of the country. When I came back from my trip, I noticed that $200 were removed from my checking account. When I looked into the situation, it turns out the book "never arrived", so eBay charged me full price for a new book even though I was given a very old used book. I sent multiple emails and gave calls and all they said is I was responsible for the books arrival even though my tracking number said they had received it. They never refunded me the money or got the book back.

I listed a new, unused Nikon camera lens on eBay. The purchaser asked me several questions after the item was purchased (even had me sent him a copy of my purchase from B&H). He then paid me through PayPal, and I mailed him the lens. The purchaser falsely claimed that the box was missing an item (not true) and demanded a refund. eBay approved the purchaser's return and refunded the purchaser from my PayPal account. He returned it to me, at my expense ($189.00 by FedEx). I tried to contact eBay, but they would not return my email. I was a member from 1998, and never had a negative comment. I have cancelled my account, but eBay said it would be cancelled in two months.

I got a damaged item. I called eBay and asked for a refund since the seller wasn't responding. After talking with a rep they told me that I had until the 29th to send back the item. I sent the item back and they told me that I was late. When I said that the rep gave me the wrong date, and it was their mistake and I returned the item, they were rude and never refunded me. They stole my 100 dollars! Awful customer service.

Previously had a TracFone flip phone. So yes I am something of a rookie. Purchased this phone on eBay because of reviews written by TracFone reviewer. Said good deal as includes 200 minute calling card which translated in to 600 minutes talk, text, web. So instead of paying $80, paid $109. So ordered phone. While the phone package and information all say it is a TracFone, it is really a Net 10 phone. Now granted that is part of TracFone, but you can't use TracFone time cards with Net 10. Also it was a monster problem getting the phone activated. They provide the TracFone number to call, but all the reps kept saying I can't activate because it is a Net 10 phone.

eBay allows buyers to abuse the 'not as described' policy to force sellers to pay return shipping, final value fees, etc. I have sold on eBay for many years (and not without other incidents). I have a positive feedback score of over 900 and didn't have negative feedback before this transaction. The buyer that was sided with only had a feedback score of 27. I offer returns if the buyer pays the return shipping (keep in mind that I still lose the cost of the original shipping). Rather than pay the return shipping a buyer LIED to get free return shipping. EBAY approved this and made me pay all the auction fees, final value fees, the original shipping of $10.15 and the return shipping of $12.87. Note also that the return shipping was higher than what I paid. I filed a dispute with eBay and they sided with the buyer and refunded all the money to the buyer and then charged my Paypal account.

I have had an eBay store since 2005 and traded successfully with a Top Performance rating for 99% of the time. Things changed in December when we had 2 transactions that apparently rated us Below Standard. We had 2 items bought and paid for on eBay that were unfortunately no longer available. Correspondence and funds were refunded immediately, still maintaining a positive outcome with the customer.

I'm very upset with eBay right now. I purchased a watch at an auction on eBay. While I later found it new at an even lower price, I had already paid for it even. However, when it arrived, it was a lot more used than the pictures in the listing showed. I complained to the seller in the UK, and he offered to refund my money and my return shipping fees. He had thought shipping would be about $7, but First Class International was $11.48. I proceeded to return it on May 14, 2015. However, it got stuck in Europe, eventually even returned to the USA before finally returning to the UK and being delivered over a month later.

eBay arbitrarily removed my listing saying it was not "authentic", without asking me for proof otherwise. I posted the item before Father's Day hoping for a timely sale. But the entire 2 weeks leading up to Father's Day the item was not listed. First time I called, one eBay employee said he would report and get the case investigated. Second time I called, the employee said she doesn't see any record of the complaint at all. Then, instead of saying my item was suspected not to be "authentic", she made up other things saying there was not enough description about it or no picture, which were both untrue!

Problems with eBay representative. Fine young man from Asia, but could not really answer my question regarding various eBay practices. Many companies employ overseas operators, but sometimes they are not the most helpful. But I understand the financial benefits for large companies. Just a little frustrating.

Use eBay occasionally as purchaser. Never as seller. Tried to use account today & was informed I've been suspended. There is no appeal. Call to CS provided no reason. Evidently this is not unusual and they "do this from time to time". Terrible business strategy and CS.

I had purchased Redmi 1S touchscreen RS1450 b'coz my touch was broken. Got it item from eBay. When I went to shop for change the screen, technician asked me "Your LED also broken" and RS1500 more needed. Then I decided to return back b'coz it is not used for me which was bought from eBay. Customer service told me that you call 2 seller, all order cancellation rights reserved to the seller end. It is very surprising for me. I know eBay and trust him but this behavior disappointed me.

I ordered a picture that never arrived. After what was a laughable investigation. They sided with the seller who never sent it and refused a refund. She was also very nasty in her communications so the whole experience was pretty rotten and I'm out $75. So thanks for LITERALLY nothing, eBay. Your lack of buyer protection is embarrassing.

If you don't want to get screw up do NOT buy foreign items. I had bad experience with eBay buying foreign item: A not as describe listing, seller described an item 18ct but when I got the item it was clearly marked 9ct. I contacted eBay to have this return. They didn't tell me I need a tracking number nor they told me it was going to be so expensive. The postal woman told me to send it trackable it will be $38 + cents so I sent it without tracking number. Item got to its destination base on the post office but because I didn't had a tracking number I lost money and the return shipping total of $155.00.

I've always ordered from eBay and have always given a positive feedback when reviewing my orders. I've been a loyal customer for three years even gained a blue star for being a good customer. I ordered a gift for my four year old son and realized I did not receive it. I contacted the seller and there was no remorse or understanding that I did not receive the item. How can it be proven that they even sent the item they sent. All they have is a tracking number. There is no signature confirming that I physically received the package. I was treated like a liar. How do I even know what they sent in the mail is what I even ordered?

I decided to sell my clothes for some extra money because I outgrew a lot of them, and I thought what better site than eBay. Everyone uses it so it seems to work, right? I am so upset to say that I will never use this site AGAIN to sell my clothes! When you list your items, they put you under the impression that their service is completely free and easy to use but using eBay has been nothing but a headache, honestly. After I sold an item, I got an email saying that my monthly invoice was ready for payment. I was outraged! My initial thought was, "Wait, so I DO have to pay to sell my clothes?" When you list items, and before you hit continue, it clearly states that doing so is completely free, and so is relisting, etc. I did some research and apparently there are in fact, hidden fees.

I ordered an item which came with a hole in the rear end - you could see my skin! I asked for a refund and sent the item back. I had no tracking number (my mistake) and the seller would not even respond to my emails. I called eBay and they said they could not help as I had no tracking number. I understood that. BUT I left negative feedback for others and eBay removed it and said they ruled in the seller's favor. WHAT?! They just want it to look like everyone is happy and no one will see that this seller is shady. Not cool.

I bought an item on eBay and everything is going fine but now everyday single days I'm receiving emails for promotions and coupons. I did turn off the communications in my account settings but it doesn't changed anything. Also they send email to notice me that I can track my package everyday but I couldn't because no tracking number - just the type of shipment. I had never use their services because I'm reluctant to buy online. Well I guess I've learn my lesson!

eBay shipping allows you to select FEDEX ground and that is the only service FEDEX offers for large items but when you try to use ground for a residential address (allowed by FEDEX for large items), it won't let you select it or home delivery. Why offer the service and then block it for use? I couldn't select any of the services! Customer service tells me the problem is a glitch in the eBay system and they can do nothing. The next week, I buy an item from the UK but the eBay checkout will not allow the purchase to be completed. I call support and they again tell me it is a problem with the eBay system but can do nothing then hangs up on me. Why have customer service if they can do nothing but apologize? eBay as a company is the worst!

Since Nov last year, seller will be paying for return shipping if buyer unilaterally decides that item received is "not as described." This is kind of over-protection for buyers, too subjective & vague (independent 3rd party highly recommended). Sometimes, the defects can be due to shipping.... In the past, buyer will cooperate with seller to file a claim with courier (awaiting physical inspection if required). eBay one way feedback has also triggered buyer to nail seller for a discount to avoid negative feedback. 90% of powersellers in my areas had left eBay & had been experimenting with etsy, ioffer, craigslist....... Hopefully, Alibaba in the nearest future.

I sold an item and described "as is" which everyone knows that is selling it the way it is... Don't know if it works. Haven't used in years.. Super Nintendo. Customer request a refund and I didn't have Internet to respond so I called eBay and let them know I could not respond. Agent of eBay said it was okay that I don't need to respond. She stated that they would make a decision at the end. I then looked in my eBay account a few days later and said due to not responding eBay will refund money.. Really??!! After your eBay employee said I don't need to respond and I then get the hit.

I have been a loyal customer of eBay for many years. Some of the products like digital cameras, monitor and few ones that I purchased were defective and couldn't return it. So many dollars I've lost. My recent bad experience was an order I didn't receive. The local post office can't find the package nor claimed they receive it. Even the tracking # was provided. I always get my shipments through my mailing box and I'm the only one who has the key. The seller refused to work with me. eBay took down my bad reviews on the seller and sided with them. You would think after spending thousand of dollars on eBay for many years, a $10 transaction, they will take care of it. This is a very greedy corporation. Therefore, I decided to close my account.

I've spent over 1500 dollars with eBay this past month & when a problem came up & I immediately contacted them. They had the worst customer service & were unhelpful to say the least. Long story short I never received an item that was nearly 300$, the site says they give 100% refund but that is not accurate. I'm out the whole 300$. I would have to agree with another reviewee that the IT group are very clever in making the site convoluted, confusing, circling, delaying and confusing. Which is probably why I had the issue to begin with. I would highly encourage buyers to stay away from eBay.

I listed an item on eBay and the purchaser falsely claimed the item was not described correctly and demanded, despite very clear notices in the posting, a refund. Despite my protests, eBay approved the purchaser's return and demanded I refund the purchase. When I attempted, as per eBay's own published and clearly stated policy, to appeal the decision, I was told I could not appeal and that I needed to refund the buyer. eBay then would not provide any way to even contact them, other than by telephone, to dispute their decision. So there is no apparent way to actually contact eBay in writing and my only recourse is to tell the collection agency that I dispute eBay's claim. Despite all eBay's claims to protect sellers, my experience is that they do absolutely nothing whatsoever to protect their sellers. I would highly recommend that folks find other ways to sell merchandise as eBay clearly does not care at all for its sellers.

I want to comment on a SELLER on eBay: **. She sold me a very expensive chess set that cost me $200.00. Her picture was very distant and only had one pic, but she listed that it had never been used and was in the original case, and I believed her. When I got it, it was missing two very important pieces, that I can't pick up anywhere else. I tried working with her. She refused to accept a return, with me paying for sending it back. She was very nasty about it. She contacted eBay and convinced them I shouldn't be able to return the item. WATCH OUT FOR THIS SELLER. Total SCAM!

Ebay has written into its rules that it is allowed to hold funds at its discretion which should not be allowed. Once an item is delivered the payment should go right to the seller. They are withholding millions of dollars with no consequences. Furthermore their customer service is rude and degrading to the customer. No answers or solutions just transfer to another "customer service" representative who will just transfer you again after being rude and belligerent.

Watch out for seller **! I ordered 30 white flowers and 48 red flowers. The delivery status was both packages were delivered on such and such date at such and such time (I signed for them), so it couldn't have been any other seller as they were the only ones I bought roses from at that time. They sent me 30 white in a box which was fine and like I ordered, but the second package was 48 like I ordered but WHITE. These flowers I needed for my bouquet for my wedding in 2 months time!!! When I tried to sort it out with them they gave me the runaround.

I have not gotten five things that I bought and paid for and eBay will not help me get them. When I order these things I waited for them. When they never came I sent an e-mail and they, "Please wait a little longer". After a month e-mail them again. They said they were sorry but would resend. Well another month goes by still did not get them. I e-mail again they say, "Please wait". This goes on for 8 months. Never got them. I call eBay and what do they say? "SORRY it's been more than 30 days. We can't help you".

I'm truly unhappy about eBay, both as seller and as a buyer as well. As a seller, I'm not able to post negative feedback to a buyer who did not even pay for the item, which is a common procedure in any credit transactions, not to mention that it would also warn other sellers not to sell to them. As a buyer... eBay's customer service is handled mostly by Asians that many times are not that familiar with the English language, and nevertheless are allowed to make decisions on the so called "Customer's Support Satisfaction"... And that's what happened to me. The new eBay's seller, **, added $10.00 more than what was stipulated for S/H after the auction was over, which could never be allowed by eBay in the first place. I've contacted the seller about this, and was told that she made a mistake about the S/H charges, and I've courteously agreed to take a $6.16 refund, which she never did.

I want to share this experience because I hope seller really think about their right before selling in eBay. I had almost 1000 positive rate, but I think I will not sell my product through eBay in future. The policy is not 50/50 to protect seller and buyer. Buyer refund my item which she described electronic hair remover has defect and overheat but actually I tested and make sure item properly before sell, and mention that item cannot be refunded because I always on business trip. Finally eBay still refund to her.

eBay no longer holds sellers to it policies and are letting them get away with fraudulent advertising. According to the support operators they only investigate sellers if at least five complaints are lodged allowing the sellers to rip off buyers. They have changed their Money Back Guarantee. In small print it states "on virtually every item" and lets the seller decide the outcome and makes the buyer contact the seller, as well sellers can opt out of the Money Back Guarantee. Their new rules and regulations are ambiguous and they refuse to give out printable copies of them. Their support line operators are located in the Philippines and do not know what they are doing and cannot even answer the simplest of questions.

I purchased a phone on ebay which the post office claimed was delivered to my flat and signed for when no one was home. Since they have a signature they have settled in the seller's favour, even though it doesn't match mine. I didn't realize mobile phones could go missing in this day and age and the seller couldn't provide me with the IMEI number or any serial numbers. I am absolutely fuming and 250 down.

eBay failed to cover me with its eBay Seller Protection though I provided evidence to support the buyer filing a claim against me was in the wrong. I sold an AT&T Windows Tablet on eBay 04/14/15. The auction was listed as a refurbished tablet which was unlocked by AT&T so the purchaser could use it on whichever cellular service they so choose. My auction specifically stated "NO RETURNS" as well as "I will provide you unlock instructions after payment is received." Which I clearly did. Since the customer does not speak English, they did not understand the unlock instructions and opened a claim against me May 19th, over 30 days after the sale (that's not even allowed in retail stores!), claiming that the device was not unlocked.

I would like to know how a company I am paying to do a service is able to "rate" me like I am some type of employee of theirs? They have all these metrics that are for their company, NOT MINE. FOR THOSE OF YOU INTERESTED... THERE ARE OTHER OPTIONS. (ETSY, BONANZA). I sell things on eBay as a hobby, NOT AS MY FULL TIME job. I pay a good amount of money for them to do very little. I will not be using them any longer.

eBay is the absolute worst customer service I have ever experienced. Charged me fees wrongly. 3 months later still no refund!

Created an account on eBay and listed 1 Gucci shoulder bag and 2 Louis Vuitton bags, eBay pulled them. Listed a pair of Hermes pumps, a pewter space shuttle belt buckle and a Dooney & Bourke shoulder bag, eBay suspended my account as "suspicious behavior." Contacted their offshore service center. Was told that I would have to provide a copy of my personal ID and proof that the Dooney & Bourke bag was authentic. Service rep said they would send me an email detailing what I needed to send them as soon as she could find out who I should send that information to. That was 2 weeks ago. No emails and no information.

I have used eBay for years never having a problem. I recently sold an automotive engine and transmission on eBay for $3300. The buyer called me a week later stating that the engine was no good and he wanted a refund. I was completely taken off guard as the engine only had a total of 5000 miles on it and could in no way be broken. The buyer filed a claim with eBay and I agreed to take the engine back. I paid out of pocket $500 to have the engine and transmission shipped back to me. The engine and transmission arrive and it is not the ones I sold but rather a old beat up junk yard engine and transmission.

As an honest seller, I would like to file a lawsuit against eBay. I sold an $895 item to a scammer who filed a claim against me. Despite me being very careful and providing ample proof to back up my defense, it was automatically ruled in their favor. It left a very angry feeling that no matter what you do as a seller, you have no protection.

I have been on eBay for a few years now. All of a sudden I started to experience a high number of fake sellers with dummy accounts, selling items & taking money from my bank account but never sending me my item's on multiple occasions. And I am constantly filing a claim against all these thieves & having to wait for a REFUND 15-45 days. So unfair and unprofessional and a very BiG nuisance for me.

Hi, I have been a seller on Ebay for 4+ years. This started out as a beautiful business venture for me in the beginning but has turned into a nightmare in the past year. Ebay is controlling our visibility, big time. I used to sell $1,500.00 to $3,0000.00 per month, now I definitely am being controlled by their new visibility mechanism, software,etc. They have levels for everything. Why should I be charged the same as someone who they decides deserves more visibility.

I used eBay from time to time and had my account set where after an order, the money was taken out of my account. At some point, my eBay account was hacked. Someone was bidding without me. I changed my account password and made some other orders. I didn't realize they stopped taking money from my account and I was supposed to send money to PayPal... I was delinquent in a Payment and it is the ONLY late Payment I've EVER had and hurt my credit just enough to delay my home loan!!! Hard checked my credit too!!!

An item was purchased on our eBay site and we shipped it to Vietnam. The item got damaged in shipping. We filed a claim. The USPS agreed that the damage was their fault. EBay put a non-removable defect on our account because of it. Is that ethical to you?

I purchased a HTC Flyer P510e tablet on 5 May 2015. By 11 May, we had already observed and reported software problems to the seller with the intention of returning the item. I had already contacted HTC Corporation by this date, who assured me that there was nothing they could do. While awaiting for eBay to resolve the return request, we received a system update & the tablet started functioning in as normal of a manner as would be expected. After observing the tablet's stability for a couple of days, I closed the return request on 15 May. Around 18 May, another update was provided by HTC at which point I updated & the tablet crashed; never to start again.

I wrote to ebay@ebay.in stating that the mobile purchased through eBay on 21st May 2014 is not getting switched on now and since I did not get a reply, I called eBay and spoke to a person and I was told to speak to the seller since it is under seller warranty for 18 months. A couple of mails we exchanged but all in vain. The seller finally advises me to get the mobile repaired with a third party. The seller is Let's go Digital. The amount that is invested is not a small amount for me.

I sold a nice collection of comics books on eBay, only to have the buyer complain the comics were not what was described?? ?The ad read as such... 'nice collection of ____.' The ad also stated in bold, larger than average type, 'ASK LOTS OF QUESTIONS... LOOK LONG AND HARD AT PHOTOS... ALL SALES ARE FINAL AND THERE WILL BE ABSOLUTELY NO RETURNS!! THE BUYER NEVER CONTACTED ME OR ASK ANY QUESTIONS, and this same ad ran for several months, with other potential buyers asking questions and making contact with me.

eBay has a corporate culture of belligerence and non-support for their customers. We had a $150K limit on our selling. $400K in business and one customer on a $99.00 transaction filed a complaint and we are cut to $5K. We are a multi-million dollar corp with a 19 year history of 100% support of our customers' base. EBAY IS SCREWING THEIR CUSTOMER BASE AND LOOSING $$$$ AS A RESULT. THEIR STOCK PRICE NEEDS TO REFLECT THIS!!!!! This is a company like PayPal that has gone form amazing to atrocious!!! If there were another real solution to eBay/PayPal, we would all RUN to use it!!!

I've been an eBay member since 2004 and has a 100% positive ratings with over 500 transactions. I use eBay in buying goods and selling authentic designer items. I sold a brand new, authentic Chanel jumbo caviar for $5500 but the buyer decided to return it, saying he went to Chanel store and was told it's a fake. I am 1 million percent sure it is authentic. Unfortunately, I don't have the receipt.

This is my second time trying to resolve an escalated problem escalated to an American associate by a very professional Indo-Asian associate. My fellow American citizen seems more concerned with her own ego than in solving the problem. Her passive aggression was palpable. If I was permitted to record the conversation it would be apparent to any supervisor that she relished every moment of being snarky and obnoxious. ** wouldn't provide any identification and when I asked to record the remaining conversation she instructed me not to or she would immediate the call already lasting twenty five minutes. I complied and did not capture her very insulting, condescending conversation. She stopped short of using foul language, but I would actually have preferred profanity to her non constructive and dismissive attitude. After more than 45 minutes on the phone nothing was resolved on this case.

In the 1 month time I've been buying on EBay I've had 2 products, one damaged when received and not what was explained in description, the other never delivered or received a tracking number after told product shipped and would send me tracking number but won't contact me back about either. It seems if you get too good of a deal seller doesn't have to send product if they wish not to. No wonder Walmart strives so well. If not happy you do get your money back. EBay sides with the sellers so much to keep that money that they will always side with them. The seller even threatened and told me they would just because of this. He was right. Total of just shy of $300 and so far eBay refused money return on damaged product and nothing done after going on 3 weeks of no product. The businessmen are the crooks it seems to be.

I sold a pair of Maui Jim sunglasses on eBay and delivered to buyer. After he received them, he claims there were scratches on the lens and offer me $40 less than he paid. I told him I would meet him in the middle of the offer. He then ordered me $10 more. I wouldn't except so he got angry and said he would return them and I would have to pay for return shipment. The glasses did not have scratches when I shipped them and had pictures on my listing that even eBay said they looked good. The thing is this, the buyer is a big seller on eBay, selling Maui Jim sunglasses. He wanted me to come down so he could resale at a larger profit. eBay sided with him on the case even though they tell me everything I told them made sense and they agreed with me. This is very unfair and I believe all of us who are here complaining should file a class action suit against eBay for their unfair decisions when it comes to claims.

I sold an item on April 14th and shipped it that same day. On April 19th, the buyer filed a claim that the item wasn't received (which was way early to do). The item was CONFIRMED DELIVERED on April 20th. On May 19th, I noticed the buyer hadn't closed the claim and called eBay and asked what to do as the buyer was not closing the claim he or she filed. I was told to initiate the case to close and "that they would review all the facts and make a decision." That was untrue. NO ONE REVIEWED THE FACTS and eBay immediately issued a refund to the buyer. When I called in to discuss this, I was repeatedly told "the SYSTEM AUTOMATICALLY closed the case." WOW. So in other words, eBay essentially communicated to this buyer that all he or she needs to to do is file a claim that an item isn't received (even if the item isn't late), and even if the item arrives, do nothing and receive a full refund!

I am a seller on Ebay. I sold a sterling silver ring with pave crystals. The day the item was sold the buyer messaged me she would be sending back the ring because it was costume jewelry. I told her the engraved 925 inside the ring means sterling. No, she told me nothing in there. I offered to send the matching sterling necklace free. No she wanted a refund. I then said when I get the ring back I will fully refund. Her response was "okie dokie!!" Within 3 days she opened up a case with Ebay. Of course they sent her an immediate refund. They emailed me that THEY Ebay did this and I was NOT responsible and owed nothing.

eBay continues to allow sellers to list items marked as new, but when you get them they are used. There is always an excuse by the sellers as well. Sellers claim they opened the package to find out if the item works, but this is a lie. I have bought a Wii U controller and the listing says it is new with batteries included. But, when I got the item the box was clearly opened at the top and didn't include batteries. The seller had a lot of complaints and constantly blames the buyer. Also, eBay knew that this seller had complaints about items listed as new, but the items were used or broke. The seller had a 99% positive rating which is clearly a lie because of the complaints listed.

I have been fighting with eBay and Prizelogic over their Prize ball promotion. If you sell an item, put in your user name and item number that sold, you get $5 eBay certificate and a chance to win a prize or more money. I took screen shots of the promo on MYEBAY page. Prizelogic was first contacting me within reasonable time trying to find excuses of why I do not qualify, but as soon as I sent the screenshots, they have ignored me. eBay acts like it's all Prizelogic handling this and not them, so when I call them they hand me down to about 20 different agents and I've repeated this story, seriously, like 40 times! eBay plays dumb and Prizelogic silent.

Ebay has outright fraudulent sellers. When you want to return based on misleading items, they force you to pay the return shipping then they take no responsibility. STAY AWAY FROM EBAY.

MY EBAY AND PAYPAL experience was the exact opposite. Sellers were selling overrated and fake emeralds and rubies with diamonds not near the grade given. I had the President of the Gemological Society in Arizona, a guy accepted by all the insurance companies when he declares something or appraises it, examine all the stones and report on each one. I paid in the realm of $600! Ebay and PayPal sided with their fraudulent sellers and my refunds were cut off as well as no more money back guarantee and no big purchase allowed. Buying and selling, EBAY AND PAYPAL STINK!

I have been an eBay customer for a long time. My first choice for buying for most of my stuff. Selling is another story. They would take down your listing suddenly and then make 100 excuses to tell you the faults with it. How rude and unprofessional is that behavior. I have decided to not sell anything on eBay due to the problems I face with. Have been back and forth on the phone with them for two weeks with no results at all.

Sold an expensive watch (Rolex), immediately customer (purchaser) emailed stating he pushed the wrong button, did not want the item. I relisted the watch and sold it. eBay immediately charged another $250.00. Soon after I called eBay the representative told me the buyer had to negate the purchase. Then my $250.00 would be returned. I told Her buyer wasn't buying but they billed me at the end of the month anyway, I called again and talked to someone with an accent (Asian) whom was very argumentative and told me She had to get permission from a higher up. Ultimately I'm still waiting for a resolution.

Purchased 2 knit polo shirts. Reasonable price. Popular Brand. Items received were at least 4 sizes too small. Fabric very scratchy. Red color very pinkish. I complained, eBay took the site down but then my follow up requests for help were 100% ignored. I have seriously sent 10+ requests/complaints to eBay. The eBay promo of One, Two, Three, Refund, Return is a complete fraud. The IT group are very clever in making the site convoluted, confusing, circling, delaying, confusing. Obviously designed with management involvement to minimize customer satisfaction, returns, etc. phone service is worse. The management team has failed its customer base and will fail its shareholders. Need to replace CEO, IT mgmt., Quality mgmt. Business will erode if quality does not improve.

I called Ebay customer service with a request. This is the first time that I have made a request since I created my account in 2003. I had asked that a payment for use of their service be delayed 5 days until May 22nd and the customer service rep told me that I would have to call PayPal. I did so. The representative of PayPal told me that I had to call Ebay. I again did so. I specifically told them that the money would not be in my account until the 22nd. They took it out today, the 16th. Sometimes circumstances come up that make it impossible to meet a deadline. That is the case. Rather than give a little lenience, that choice to not take a situation into consideration and work with me a little. Neither Ebay or PayPal have knowledgeable customer service reps, nor do they care about the people who keep them in business. Their service is definitely a disappointment.

I have been buying and selling on eBay for the past 10 years, and eBay have always being on my side as a buyer and had refunded my money whenever I had problems with sellers don't wanting to refund. As a seller the rules are a bit strict to avoid problems, but in general fair. Some people have false expectations or try to cheat the sellers, by claiming the products are defective to force sellers to reduce prices. Not right, if you are a decent buyer or seller I can assure you you will have no problems. I have almost 2000 transactions and still going strong.

eBay sells do not put enough information on the listing and do not need to accept return. As a buyer, if you do not ask carefully, you will get something not what you want and will not be able to return because you cannot say the description does not match.

I have been an eBay user since 2012 and I had never had a problem purchasing any items from eBay. I recently tried to start selling some children books today and took about 2 hours trying to set up PayPal and list the items so that they OUT OF NOWHERE restrict my account because they found it to be associated with someone who was suspended from eBay. Now they have no actual proof or reason to restrict me other than in 2014 I registered my account to that person's same address which I changed and although I was doing was trying to sell some children's book they still without my authorization linked my account to that person.

First time buying from ebay. I ordered a pair of space jam retro nikes for a gift. I paid $105 plus shipping. The seller accepted my offer and sent me a message - would ship the next day. I thought, "Great, this WAS EASY"... The next day I got an email saying the shipper has printed return label, got tracking number, checked tracking everyday for 9 days. Shipper still hasn't sent item, just printed the label. I disputed through eBay and they recommend I contact seller. I did contact seller and still no response. SO NOW in dispute with ebay and it's been 9 days, I'm out $117 total and no item... horrible first and last experience.

I bought pants NWT on eBay. A defect appeared after the first washing. eBay sided with seller who refused to grant refund or replace the item.

EBay representatives (those in the US) are vindictive and run the business with no monitoring from anyone at the top, which is probably to save money on staff hours. I bought an item and it was unwearable as the clips were very tight. I contacted eBay for their help under the money back guarantee they crow about. The rep. told me it was buyer's remorse. The seller had already sent me the return shipping label and eBay held against me!!!

Bought two items from eBay recently. The first came with no instructions on how to install the item. The second was supposed to be new and in its original box. It wasn't and it doesn't take a charge. I called eBay's customer service and they were going to contact the seller, but by the end of the conversation, they wanted me to do it. One seller is in China and the other one is God knows where. I was very unhappy with the customer service and will never buy another item from eBay. They sell junk and want the buyer to do all the legwork to get a resolution.

They are just insane or out of mind. How come they reduced the number of free listings? They wanna make more money on listing fee? People should upload listing a lot in order to get them money a lot. I do not know why they have changed this. They just do business for earning money, not thinking about people who use it. I'm done, quit eBay and it will be ruined like eBid very soon.

I usually pay monthly $150.00 for sales fees and store front. When sales are not at par they lower items I can list to 25-30 items a month. But when sales are good eBay lets me list up to 100 listings a month with $5000.00 limit.

I purchased 4 different items from eBay, on the same day (April 23rd) in separate orders. ALL FOR HAD A PROBLEM IN DELIVERY! Cosmetic organizer - haven't received yet. Guitar stand wall was left outside of my mailbox, after a long time as well. 18-piece cookware set was left in the post office and it wasn't even brought to my attention. I called eBay Customer Service, they just told me to call FedEx, who told me I should probably go to post office.

We have been selling on eBay since 2004, have maintained a 100% positive feedback rating for years and life was good for us and our customers. Then early this year eBay didn't think 100% happy customers were enough to rate a seller's performance. They decided to create an automated seller rating score engine that measured how a seller was performing based on things like entering UPS tracking number on the eBay sale record, no returns or canceled order, even if it was request by customer, any customer calling in or writing eBay about a sale automatically counted against the seller's performance, even if everything was ok. Thus the "New Seller Performance Level" was created.

On April 13th 2015 I bought a 2004 CBR Honda from a seller by the eBay name ** real name ** and he put a lot of misleading information to sell the motorcycle which cost me 4,650 dollars plus 550.00 dollars to get it ship from CA to NY. When the bike arrived it was nothing like the pictures. They properly took those pictures in beauty mode. I couldn't get it to pass NY DMV inspection because of brakes lights was not hooked up and wiring problems. The mechanic said the bike was use on the tracks. I called eBay and they told me it nothing they can do because the vehicle is more than ten years old and not covered under their vehicle protection plan. I tried PayPal for help because they was use for the payment, no help there as well. So am stock to fix the problem is about 800 dollars. I left a negative feedback on the seller. It was there for two days then removed by an eBay Rep when I called.

I bought two different Iphone 4s from two different seller from ebay (one in march month and one in april). 1st Iphone seller - hotesaledeal. I received phone after 15 days. Fault: No sound output from internal microphone speaker. I request to ebay and seller to replace it, but they give refund of my item. 2nd Iphone - I order one more Iphone too for my sis. When I received that phone I just shocked either apple is fraud or ebay makes me fraud. Seller mobileaccessoriesatore2013. Faults in phone: 1. No network comes even after insert sim. 2. Heat up observes within 1 min of phone use. 3. Although I order apple Iphone 4s, but when I open seal found one android sticker (name **) pasted over this Iphone.

Sold 40 year old electronic item on eBay. I stated, "All functions work," which they did. Buyer took item to a service shop and had it tested. Expected the item to be up to new factory specs. He claimed not as described. He had the item for 3 weeks. eBay refunded the money (over $350 plus shipping) and I was not given a chance to say a word. The buyer had opened his account the day he purchased the item so obviously had 0 feedback. I have over 950 feedbacks at 100% positive. Top-rated seller, 5 stars, etc. I've been a member for 15 years. Essentially, I was robbed and there is nothing I can do about it. Never mind the ridiculously high fees. Also, FEES ON SHIPPING costs. I'm looking for a new venue to sell as I am sure many out there are. Someone please open an auction site with ethical management staff.

eBay wouldn't be in business without sellers! They constantly get more greedy by removing free re-listings, now they have shrunk down the free monthly listings of 50/50 to 20/20. They make enough money! Why the hell can't they just do free listings and make money on all the sales?! Sellers deserve more! Sellers cannot even leave real feedback about a-hole buyers who screw them over and it's unjustified. It is not fair at all and just like lame-ass yelp, they cater to customers but wouldn't have a site without business owners. Maybe eBay should see how many other sites are out there and eventually one will take all their customers. Nobody likes a greedy business.

Their "Money Back Guarantee" specifically says "If we determine that the item wasn't successfully delivered, we refund the cost of the item and original shipping via Paypal." The seller does nothing to rectify the incorrect address they entered when they had verified address through Paypal, and no replacement or refund was issued. This is a direct violation of eBay's terms. BEWARE OF USING EBAY!!!

I purchased an item, not expensive but something that I need. Confirmed the default shipping address, completed the order, and then to my surprise the item was sent to a different address listed on my account hundreds of miles away. I contacted eBay through the normal channels and informed that the default shipping address was selected at checkout and the item was shipped to an alternate address without explanation; informed there is nothing they can do to resolve the issue. I requested mediation to resolve the issue and was told to close the account if I was not happy with the transaction. I left feedback for the seller and eBay promptly removed the feedback. I am a 15-year eBay veteran and find this response intolerable. No action was taken to investigate the transaction to resolve future occurrences or even an apology for the error. I think I will take their advice and close the account. They do not need me anymore.

I sold the jacket without return. A month later, I wrote that the customer wants to return the money because the product is defective. Money taken, goods come back, buyer cheated, items in good order but nothing - eBay not listen. I believe that this is a complete sham. Never mess with eBay - truth you will not get ever.

Ebay stated that my feedback was bad and I could no longer sell. Nevertheless I could buy item from them. I have been an ebay seller and buyer since 2001. I was in the hospital due to medical problems for 3 months in a VA hospital. I have been wounded 3 times in Vietnam. The main person on the contract was my wife but I did all the selling and buying. In Nov. 2014 they told me that I will never be allowed to sell for ebay because of my feedback, which is a 99.4 % positive. I got upset and used the wrong words, I guess. I take 30 pills a day and I am 70 years old with multiple medical problems, most due to Vietnam. The VA has keep me alive with my wife, **. I still buy from ebay and would like to sell the thousands of item I bought from them back on ebay. Can you help me start selling on ebay again? Thank you very much. My medical condition, are under control with 30+ pills and O2 daily.

I'm a seller on eBay and I have 100% feedback and I've worked very hard to maintain that record because any little ding and eBay deducts points… About a week ago I had a Buyer with a 100% feedback purchase 2 items from me and refuse to pay $160. I notified eBay and filed a claim and nothing was done to help me the seller. I saw in this person's account that 2 other sellers complained of the same thing... NON PAYMENT.

Scope purchased on Ebay $698. Paid with Paypal. Seller stalled saying was having problems getting export license. Through many communications with the seller, he claimed he was bankrupt. Unable to recover through Ebay or Paypal due to outside 30 and 60 window claim period.

I don't want to turn readers away by sounding like some extremist, giving the impression I'm someone who might be angry for no reason, but I am as upset as I've ever been in my life, & I believe it's for perfectly legitimate reasons. eBay's new seller standards are grossly unjust, either poorly or dishonestly considered, & negligent in their destruction of people's lives. In short, what eBay is doing is SICK. I've invested 20 years in learning this business, w/ no warning that eBay would turn on me as a seller the way they have, & rate my performance as 'below standard', because I did NICE things for my customers, like cancel a couple deals w/ people who said they "hit the wrong button", &/or because of USPS/customs issues I have NO CONTROL over whatsoever.

I have been using eBay since 2002. I sell a few things here and there, but have bought on eBay quite often. I started having problems with selling at the end of 2013. A buyer, I know, was trying to scam me. First, they make me a low offer on an item for sale that comes with free economy shipping. I accept it as I have been unable to work since 2013 and need the money. Then, after I accept the offer, they tell me they need it sent expedited shipping to have it for Christmas. I thought about cancelling the transaction because between expedited shipping and eBay and PayPal fees, I wasn't really getting any money, and I had a bad feeling about the transaction. A legitimate buyer would ask for these things before making a low offer, not demanding it after. Unfortunately, I went ahead with the order and sent it to them with priority shipping trying to please the customer.

I don't condone this behavior because I think it is illegal and immoral. But here is how the ebay buyer protection policy could help crooked buyers: Free rental of just about anything on ebay. Let's say a crooked buyer needs to rent something (tool, projector, or camera for his upcoming trip or whatever). All the crooked buyer has to do is buy the thing on ebay, use it and then file a claim saying item not as described. Ebay will side with the buyer. Buyer will get all his money back and the seller is screwed. How do you like a new camera for your next underwater trip!

Think twice while shopping from eBay.in. Once you bought the product they will not take it return back. They have falsely mentioned 100% eBay guarantee and excellent return policy. Once you buy the product then they'll give you lame excused of their claim policy. And they have such a complicated return policy unlike Jabong, Myntra, Yebhi, Freecultr, zovi, flipkart, amazon, snapdeal and new site like feero fashion. I have faced this issue myself when I try to return my product under assumption that eBay has worldwide brand name. And they will have transparent return policy but I was wrong. So people please think twice before doing shopping with eBay.

Ebay is a joke. With their partner PayPal you will pay a 12% fee on what you're selling. They place a bunch of rubbish about buyer and seller protection. In other words making you pay for their policies. Further to this, they make you wait up to a month to get funds released for items sold. Alternatively you need to wait 3 days after goods have been delivered, then wait a further 3-5 business days to get funds from PayPal to your bank. For a business this may be ok. But for an Average Joe like me trying to sell some gear I don't use at home it's ridiculous.

I had purchased an item April 15th, I have never received the item. I'm very upset. It shows an eBay database that the item has been delivered but it has not because the post office instead of UPS delivered my item. So my guess is someone stole it off my porch. This is why from the last incident I had, I had told both eBay then I would prefer for buyer to sign for item. I had received two packages both signed and dated for no problem up until today. I'm so livid because eBay is basically telling me "we can't help you," buyer is being extremely rude, neglected to put insurance on item itself. So now I'm out my money and my purchase. I work very hard to obtain everything I have and for somebody to basically tell me because I ordered something offline, there's nothing they could do to help me angers me.

So, I sold a PlayStation 4 back in October of 2014 and the buyer disputed the charge 3 months later through paypal and they ruled in his favor, even though he received the PlayStation 4, which is what I believe happened. Now, I'm responsible for $400 and a lost PlayStation 4, which equates to an $800 lost total, for trying to sell one PlayStation 4. I will never do business with PayPal, eBay, or the USPS again. It's horrible how these companies let you get taken advantage of!

I sold a pair of sneakers on eBay and a day after the buyer received them, he requested a refund claiming the shoes were fake. I then sent him video and authenticity verification information to help him confirm they were real yet he still wanted a refund so I opened a case because I was already 13$ in the red from the free shipping.

DO NOT TRUST ANYTHING YOU BUY ON EBAY OR TRUST EBAY TO HELP WITH YOUR RESOLUTION!!!! THEY TOOK MY MONEY AND REFUSED TO REFUND ME UPON RECEIPT OF THE RETURN PRODUCT!!! I bought a product through eBay. The seller claimed it was new. When I got the product I found that it had been a used product. When contacting eBay they told me I needed to contact the seller directly and provided me with the seller's information. When I contacted the seller eBay I was informed that they were not the seller but only the shipper on behalf of the seller and that I needed to contact eBay. I then had to go back to eBay and they contacted the seller on my behalf. I then would have to wait three business days for the seller to respond.

Purchased a ceiling fan with a light from a seller Lbritton. Installed the fan then to find chain was missing from light unit. The chain was not broken off, it was just not there in the little hole. Contacted seller to let them know of the issue. Was told that they needed to see that it was not "a consumer error" before they would refund my money. I explained that I had already paid someone to put it up and would have to pay to take it down again and then put it up again! I wanted a refund to try to find a new light unit part for the (which was about the same price as the fan) so as to not have to take it down again. No… she wanted the full fan back! I sent her pictures of the defective part and let her know of my displeasure with her customer service skills.

When a buyer clicks "Buy" this item, Ebay marks it as sold even though the buyer doesn't pay for it. Then you go through the arduous process of trying to get the "buyer" to actually pay for the item. Meanwhile Ebay makes sure to charge you a 10% seller's fee. Does any other marketplace in the world take an item off the shelf and mark it "sold" without collecting the money for it? This leaves a big hole for the scammer "buyer" to effectively take your product off the market while you wait for 10 days for Ebay to maybe close the case and let you relist it - just to go through the same crap all over again. The "Buyer" is permitted to mark the item as "Paid" even though no payment has been made. THIS IS WRONG! OH and if in the meantime you actually find someone else who will pay you for the item, Ebay will still charge you that "Sellers Fee".

I have been selling on ebay for only a couple months and in that time I have been exposed to buyer extortion, blackmail, and theft of my funds. I sold a bundled item to a buyer and shipped same day. Item arrived and everything was good until I humbly asked the buyer for some honest feedback. The buyer then goes on to say that the items she bought were not as described and questioned the integrity of my sale. I replied promptly, stating, All items are as described. All items were cleaned and tested prior to shipping. The items, or your console may have dust, debris, or residue from shipment. I gave constructive advice on cleaning methods and again stated that the items were indeed, used and in the condition I described.

The way the whole refund system works is **. The buyer gets refunded no matter what and they simply don't care for any seller who has a valid case against a fraudulent buyer, and will ** you over at any given chance to steal your money.

I ordered a laptop battery for my HP Pavilion G72-259WM laptop. This requires a CQ32 type battery. But the seller (uvaluechoice) sent me a CQ42 battery and this battery DOES NOT fit the laptop. When I informed the seller about this, their response was in such a tone that I was LYING to them. I expect them to pay for the return shipping since it is the SELLER's BLUNDER.

eBay sides with buyers when an "item not as described" case is opened, regardless of seller return policy, even when pictures of item clearly show condition and item is described as used!! Buyer can leave negative feedback, seller can't.

I have had multiple issues with either fraudulent buyers or buyers who try to extort refunds by using the feedback system as leverage. My last issue stemmed from a buyer who return a product that was not the same item I sold him. He purchased a new iPod, and requested a return. When I received the item, it was an old damaged iPod. Ebay would not back me, and refunded his money. I am out. I just removed all my items from eBay, and closed my store. I refuse to even purchase from eBay. After years of successful selling, and making a lot of money for eBay, I am finished getting walked on and cheated. Goodbye forever, eBay!

I sold a handbag and 24 days after buyer had it, she opened a case saying item was not as described. eBay accepted return with ZERO pictures from buyer. Not I have a used bag that there is nothing wrong with! I have been with eBay since 1997 and no more!

I order item through eBay samsung note pro 12.2 inches rotating white flip cover and paid amount USD 11/- on 3rd of March15. Still they haven't item and keep on saying that item was delivered it is in customs but I force them to give item tracking no. But they are denying to give number and saying since the cost of the item is less than $30/- they cannot provide any item tracking. After few I requested to provide airway bill no: for tracking the item in our country customs but they are refusing to give item number. After few seller is blackmailing me, revise feedback status to positive then only seller is willing to refund money. I want shows seller email TEXT IS pasted below. Hence I kindly request you to take immediate action against eBay company to resolve issue at the earliest.

I bought a Kindle HDX 8.9 refurbished, it came directly from Amazon, but, I bought it from a eBay seller. It malfunctions so I called Amazon. Inasmuch as it was less than 30 days old, they had me do a bunch of things none of which worked, the rep sent me to replacement rep. He said in essence the Kindle was stolen because the person I bought it from, did not return the one he had that was broke. They told me to return it to the person I bought it from on eBay, went through all procedures to return it, seller refused to take it back, eBay did nothing!!! They say they will take care of problems. They DON'T!!!

I already installed the equipment I bought and found one of the cables bad. The buyer will not respond and eBay's system is set up to accommodate returns not partial returns. All I need is a replacement for the bad cable. I have no desire remove all the installed equipment which I already paid to install.

I tried more than a half a dozen times to list an item to sell. They have made it so complicated that after several days I have given up. They asked for a URL address but didn't take what I copied in no matter what. Ebay is no longer user friendly.

Fraudulent Buyer requested a chargeback after he received his item. I am fairly sure what just happened to me is illegal and completely fraudulent. The problem I see now is the eBay account that purchased my item has 3 different names associated with it which is against eBay policy (**). That wasn't available information at the time of sale so I clearly wasn't provided all the details on this buyer. I was basically robbed of an item by this person plus charged a $20 charge back fee from their "cardholder." This was a total scam. They purchased my item and provided me positive feedback after they received the iTunes card I sold to them (item # 261793711106). I sent the card via USPS to them and when they received it they provided positive feedback to me (Very Satisfied).

Recently sold a bass. As soon as buyer received he made claim it was not in the condition as described. He filed a claim and posted photos. I could not believe my eyes. The photos were a completely different bass (see photos of screen captures below). I pointed out ALL of the discrepancies in detail and provided photos of the bass I sold to back up my claims. I told the buyer I would report him for fraud and take legal action. Several days later eBay ruled in his favor as if there were no photos to prove he was a lying, thieving buyer that was obviously planning to fraud me by sending back a guitar I did not send him.

I bought two sets of sheets through eBay. Sadly I didn't read the reviews until after I purchased them so within 5 minutes I cancelled the purchase. The seller sent an email about a day later saying they can't cancel it. So I contacted eBay and they had a timeline for everything I need to do as far as escalating the situation. Long story short, I called back during their timeline as the sheets were sent to my 89 year old Dad in another state and I just wanted to not have to pay the shipping back.

EBay customer service is the worst ever! It's been 3 whole months that a hold and restriction were supposed to be removed out of my account and up to this day they still have not removed it. They took my money 3 full months ago and my due balance to them is reported $0.00 and yet they refused to remove the hold. They keep tossing me from one department to the next, they keep telling me within 24 hours, within 3 days and nothing was done. Yesterday I spent over 2 hours on the phone with them and they said in 24 hours; well it's been over 28 hours and my privileges are still restricted. EBay DOES NOT care about us, they will take your money in 2 seconds but will take months to do their end of the bargain. I will never recommend eBay to someone again and I will continue to speak about my total dissatisfaction with eBay. You all are a bunch of crooks.

Never received my stuff...eBay sent me to PayPal's who sent me to eBay who blamed me...you are on your own with them. Buyer beware. The company is the worst.

I've been an active eBay member for 9 years with excellent history as a seller and above standard ratings. Sold an item to a buyer with zero feedback who didn't read item description, didn't ask any questions about this non-return item prior to bidding just to find out that it wasn't the same bracelet they were looking to replace. The description was 100% accurate with actual pictures.

Purchased an item online, seller did not fully disclose issues with item. Had to open eBay dispute to get refund from abusive seller. When I opened the dispute the seller was forced to cancel sale and issue refund. Only way I could alert future buyer to be careful with seller is leave negative feedback. Ebay goes ahead to send me a eBay account warning - policy violation: Reference to an Investigation = warning. Even though I was the victim. Spoke with a very rude customer service agent named **, who I had to remind to take her tone down to resolve the issue. She was explaining stuff she could not see on the screen, had to tell her where to check. Ebay is a NO, NO.

Buyer purchased a pair of boots. 11 days later, after having worn boots once, buyer realized boots have no insoles, so buyer contacted seller, who would not accept a return, but offered to send insoles of another brand, or give a $10 credit. Buyer refused, and opened a case, because buyer did not want insoles of another brand, or a credit. Boots were listed in "like-new" condition. Seller claimed buyer had "buyer's remorse," or wore them in the rain. Buyer posted pics in the dispute resolution center, showing that the boots were in the same condition as when received, and pics showing they had no insoles. EBay sided with seller, and buyer is now left holding the bag. This buyer will be closing down their eBay account, and not doing business with eBay again, either as a buyer, or a seller.

Having sold an item, the first buyer did not pay or respond to my emails so item was relisted. The item was sold and buyer paid and item was shipped, however the first buyer then also paid so he was refunded straight away.. Ebay then charged me 10% for each sale of the item. Won't use them again and if you look now on ebay UK, you'll find most items are from China so most UK sellers are fed up getting ripped off.

It all started in 2010. I had posted "free ads" as a trial to see how eBay works. I buy and sell restaurant items so I thought I would give them a try. For years I would go on eBay looking for items and every time I would try to sign in there would be a problem. If ever anyone has called eBay before they would know they switch you from one extension to another extension each time asking you the same questions you answered to the last 5 extensions and never getting an answer until you finally get so mad you hang up!!

I was refused to be assisted with my billing information to be adjusted in order to perform a transaction. I could tell the phone rep was making up stories to cover up... And when I asked for her supervisor she put me on hold and then lied that the supervisor (**) doesn't want to talk to me. It was an awkward experience dealing with the rep. So I told her to delete my account altogether... I'd rather deal with my premium customer service stores. Most prices are the same anyway. Will never recommend this phony store...

Haven't received yet after paying $68.00 upfront on April 2, 2015 with my MasterCard from Huntington Debit. I have a bank statement showing they got their money, but I haven't received my merchandise yet. Wondering how long this takes to get here?

I recently tried uploading a picture of the item I was selling and eBay says that it was not at least 500 pixels, but I know for a fact that it was. After using my own picture, I even tried to use pictures that was already being used to sell by other sellers. It still said it was too small. If the other sellers were able to post their photos and I used the same one, how can they list their products and I can't? Anybody else have this problem? It's frustrating.

Ebay Allowed their seller to send item out but don't work. When you ask for refund they refused to do that. Someone need to inform ebay about this because this is my second time dealing with this.

I had to verify personal information to sell more than 10 items. They then restricted my acct. because of a matching previous address. The user name and account are not mine. They forced me to falsely file ID theft otherwise refused to help me.

I bought one 256GB stick from this Ebay seller: victoryduanshop. I waited for 40 days to get it. When I copied the files, it kept showing error information. After I contacted with seller, seller insisted it was OK. When I wanted to return and seller wanted me to pay the shipping cost. I argued this was their quality problem not my problems. So seller only promised to pay C$2.00 to ship and promised me they would refund me when I sent the shipping receipt by email to them. I went to ship it using USPS with $2.32 on 02/20/2015 and USPS told me they delivered it on 02/024/2015. They refused to refund after I sent my receipt and insisted they would refund me when they received the returned product. Two months was passed and seller insisted he did not receive it. So refusing to refund me.

Bought an item on 4/2/15 with my PayPal that’s linked to my checking account. Cancelled the order about 15 mins after I purchased this product due to eBay bucks reward will be ready the next day (April 3, 2015). I got the refund for the 4/2/15 transaction, however when I purchased the product using eBay bucks on 4/3/15, the seller did not receive any notification saying that I bought the item. Called eBay and told them about the situation. They said eBay bucks money went through for the product I purchased. Then they tell me that I purchased the product on 4/2 and got a refund. I kept repeating to them that I’m not concerned about 4/2 transaction and told them to only focus on 4/3 transaction. I'm not sure why but they were literally confused and could not help me out.

I just sold iPhone 5 on eBay and I check and double check before carefully shipping it out. The buyer later report the phone does not powered on. He quoted IMEI to me in the email which raise my suspicion. I figure if the internal were swap then surely there is no way I can verify if the returned phone was indeed my IMEI # or not. Call eBay, she told me eBay does not protect buyer from fraudulent return. What the **, you protected the buyer by refunding the money back but if I somehow could confirmed that the phone was indeed not mine, I can't do a damn thing. That is the last time I will be using eBay to sell my stuff. Curses them. They will if my pray are answer - going out of business in two years. Mark my word!!! PS: This is not the first time either. Something similar happen in almost the same way. Seller need protection too!!

Built up to 220 star with 100% positive feedback over a 12 month period. No negative feedback. I made sure that all ordered items had been posted and received before going away. So was surprised to find on returning to site in January that I had been restricted from selling. I have twice sent messages to customer services and they replied with "you have not met our minimum seller performance standards so this is reason for your restriction." I don't feel like I have been treated fairly on this occasion and would like to know how I can take this further.

I have been an Ebay Seller for over 15 years. It is currently my main source of income as I have built up an online business through a Ebay Store. This month I received a letter Suspending my account indefinitely. I have 100 percent positive reviews. Ebay immediately took down all of my listings and took off my seller's dashboard which lists sales etc. I have called Ebay requesting an explanation and was told "due to Security reasons they could NOT tell me why my account was suspended" or I am "below the standard of the Ebay family".

This week I received numerous dark and deeply abusive messages into my family inbox sent from the eBay servers to me from another user. These were really very threatening and deeply explicit and I am only thankful that no child ever got to see them. I attempted to report this abuse but in order to do so, we have to tell the system why we need to make contact. Once that was done, all means of reporting this disgusting material was blocked and all links to report this subject greyed out.

Three minutes after a seller politely told me she could not ship until Monday (PO closed on Sunday), eBay sent me a notice that the item had already been shipped. This has happened repeatedly. eBay's shipping notice system is a sham.

Customer knew eBay’s process and used it fully to not only avoid paying for the item but also lied on feedback. I even called eBay, proved my case beyond any shadow of doubt the customer was a complete liar. eBay awarded this person a refund. Mind you, they sent me an email saying they saw I did nothing wrong so they would refund the customer on them. I tried to disputes the negative lies on my feedback, proved it was lies... eBay again screws me in favor of the scumbag with very low rating, most of the ratings look fake anyway. eBay sucks for sellers!

I have had issues with eBay two times this month. I have been selling for some time. But a couple weeks ago one of my listings was sold internationally and I list only to sell within the US. I had to contact the buyer and let him know that I could not sell to them and it was not my fault. I was told there was a glitch that allowed them to bid on my item. He was extremely unhappy. No one at eBay seemed to know why this international sale was allowed to happen.

I have been on the phone FIVE hours today with ebay. FIVE different people. Two did not speak English. First two refused to record any type of notes so I had to repeat whole story. All because the seller never shipped my item. Had to go to 3 different departments. NEVER seen anything like this. The company is totally closed off to any type of customer feedback so corporate has no clue as to what really goes on. They would be mortified if they ever listened to what ebay users are told. Never seen this level of incompetence - anywhere. DONE with ebay.

Ebay representative told me the wrong information about the Ebay money back guarantee policy, and now they refused to refund my money. I would not trust Ebay or their customer service. They will not own up to their own mistakes when they misinform you.

In Feb. 2015, I listed a very nice, slightly used Toshiba laptop on eBay. It was up for auction and also had a "Buy It Now" price. I had my ad listed as not selling to international buyers and additionally no refunds. My ad was 100% accurate, fairly priced and what I think was an amazingly good deal. My computer sold almost immediately. To my chagrin, I noticed that my buyer was a ** in London, UK. I contacted this buyer to explain I didn't wish to sell internationally and "she" offered me $150 for shipping if I would ship the laptop to Lagos, Nigeria; the cradle of cyber crime. I knew this had to be a scam and sure enough the buyer then asked me repeatedly for my PayPal login credentials. When I said I would never give them this info I never heard from them again.

I bought an item from "ppbodyjewelry683", did not receive my item, they did not respond to my message. I called eBay customer service and they hung up on me twice, the 3rd time they told me to hold on and then they hung up on me again! Do NOT waste your time or money on eBay! I have NEVER been so disappointed in this site! I always brags that they have so much stuff but if not getting your money back when something goes wrong... I rather not bother!

eBay has made it impossible for sellers with the new guidelines. Example: Buyer pays on 3/8/15 - Seller ships on 3/9/15 using the tools eBay provides - The tracking verifies seller had the package out within 24 hours. USPS delivers 3/17/15 (this was sent priority mail). Seller was dinged because USPS didn't deliver until 3/17/15. The top of eBay's customer service tells me it's my responsibility to pick a shipper that will deliver in time. eBay do you realize how ridiculous this is? There are three options for shipping - USPS, UPS and Fed Ex. Once the seller hands off the package to the shipper it's out of the seller's control.

eBay did not honor their own rules during a transaction. This transaction was fully documented in supporting the seller's side of a transaction in eBay emails. The seller made an offer during the auction, the seller counter-offered and used the "sellers terms" to state what the buyer was responsible for, the buyer refused to follow the instructions per "sellers terms" as per eBay's pre-generated document. As the seller we filed a complaint against the buyer and cancelled the transaction. The buyer left negative feedback on an item that he never completed purchasing. eBay would not honor its own generated email a legal document "counteroffer" which included the wording of "sellers terms" and supporting our claim. This has caused a blemish to an otherwise perfect record over numerous years and transaction, compared to a individual that has very limited history.

Advertised a vintage 60's chameleon ring. Had all the stones. Was in like new condition. Buyer has it a week and then complains that it is flimsy and the balls fall out. I responded that this was a substantial piece of silver and if the balls came out then they bought a ring that was too small for their finger. It is a tension setting. Response was that I was rude....blah blah blah. It was sold for $10.00, so money was not the issue. It was principle. I called them and complained when negative feedback was left and was told they cannot remove this because it was the buyer’s opinion of my service. I have over 10 years with Ebay and over 700 transactions. This person had only 96. WTF??

On January 2, 2015 I bought a jacket from an eBay seller in China, queenbay2012. I paid for the coat, it was almost $300. The item was too large, so I emailed the seller to return the item. The seller emailed back, saying that it was his last one, & there was a buyer in the U.S. - would I mind sending the jacket on to the 3rd party in Arizona? I sent the jacket priority mail. It was received & signed for on Feb 17, 2015. Since then, I have sent the seller numerous emails to refund my money. He kept sending back emails to do an eBay return. I could not do a return, as I had sent the item on to 3rd party, and also, I was no longer under the eBay buyer protection, which ended on 17 Feb. I contacted PayPal. They could not file a dispute, because I sent the item to a 3rd party instead of back to the seller. Seller in China no longer responds to emails.

I bought the item in eBay that was $969. The seller from Japan realize the wrong item but they ship anyway. When I received ask a seller exchange and willing pay more.. she refused to take them back or exchange. Ask eBay helps. All I got a bunch of low pay people tell you what to hear.. spend 5 day communicated with the seller - doesn't go anywhere. Call eBay after 5th day. Said the case closed with no explanation.. I decided take the lost and resale the bag. I lose $500.

I would give negative stars if possible. I've been a long time eBay buyer and don't buy things that often but believed they were a decent company and the old days of shady sellers and horrible experiences had been mitigated by them and that they would step in. I recently moved, and even though I had updated my address on the account, it defaulted to the old one upon order. I ordered a pair $215 boots and realized right away that the shipping address was my old one. I immediately notified the seller but eBay doesn't allow you to change anything. She shipped them to the old address because she said it had already been printed. Of course, the boots were returned as undeliverable. I have tracking that she received the boots back and she's stopped responding to me. I figured naturally eBay would help but they absolutely refuse so no boots and I'm out $215 to some shady girl that has the boots and the money.

I am a seller on eBay. There are so many liars and scammers out there, it's unreal. There are more people with no common sense than there are liars and scammers. Sellers are cheated left and right and eBay always sides with the sellers... so those of you who say otherwise are full of it or you are probably in the first group I mentioned...