eBay Reviews

Another where the buyer bought some flatware, did not look at the picture to notice it was different, same name different pattern. Counts against me because they opened a case that was refunded. Strike four. The explanation was I could challenge but the wait was over 30 minutes to talk to a rep. So, I would say eBay could do better but why would they? They just made easy money off me but I did tie up a couple of employees for an hour so if I call tomorrow and again the next day and the next we're even. I am retired so I really don't have anything better to do. :)

In my email I also mentioned that the eBay customer service and escalation process is very user-unfriendly. Through the website, it is almost impossible to contact, email or escalate eBay. The eBay customer service employees are demotivated, rude, customer unfriendly, ignore emails, put you on hold for 10 minutes. That could be a demotivating strategy, but ignoring customers is the number1 reason to move to competitors. I think that skilled customer service is key and will provide you a good reputation which will increase sales revenue.

My detailed email (with chronological overview of the events) and positive criticism was appreciated. The email had some standard replies but all mentioned issues were properly answered, so I guess my email was finally completely read. As a gesture of good will, I received an eBay voucher which covered the cost of the faulty item 2.5 times.

Original Review: Nov. 1, 2014

I purchased an SDHC memory card. This turned out to be faulty. Shipment took 20-28 days. I reported this immediately to the seller and he replied that he would send a new SDHC card, which could take another 20-28 days. When I received nothing, I filed a complaint with eBay. eBay responded that I had to file a complaint within 30 days. Now do the math, a shipment already takes around 28 days, so waiting for a re-shipment is 56 days, so how can I file a complaint within 30 days????

I emailed the seller 5 times and he ignored me. I called eBay several times, the customer representative was rude, uninterested, put me on hold several times, was not listening to my complaint, promised I would be called back by his manager, etc. I also emailed eBay several times (which is by the way almost impossible due to their discouragement policy), but only received a reply after one month with no real replies to my questions/complaint, just standard replies and references to web links.

I tried to explain to eBay that the problem is that the customer is not replying to my emails (that the item is broken). According to the sellers website, there is 1 year of warranty. So how can I get the item replaced if the seller is not replying to any emails? The seller has an internet shop under the eBay web portal. So if he is not replying on emails, will there be some repercussion from eBay since he is damaging eBay reputation? As a buyer I, cannot even leave feedback since the item is not in my item list anymore. I think eBay's responsibility does not end because the payment was made to an internet shop in China, the purchase was done via the eBay web portal which makes them partly responsible.

Chronological overview:

20 Feb 2014: Purchased a second 32Gb Micro. Item #: 331050285505 Transaction #: **

28 Mar 2014: Seller Happytangbin replied that shipment could take 20-28 days.

24 Jun 2014: eBay Customer Support ticket was automatically closed.

02 Sept. 2014: I emailed eBay support with the above issue, no reply.

10 Oct 2014: I called eBay helpdesk for advice. I got a reply from 1 of the service agents to file a complaint to ic3.gov. and that they could not do much since the item was purchased more than 30 days ago. Now to the math: It takes 30 days to ship the item and waiting another 30 days to receive the "promised resend replacement card", makes a total waiting time of 60 days. So of course I cannot file a complaint within 30 days. Anyway I was put on hold for 2x 10 minutes and when I asked for the supervisor, I was promised to be called back within 4 hours. Guess what, no call back.

31 Oct 2014: Received email from eBay stating that since the warranty of the item is not provided by eBay but by the seller.

#2 Went from Top seller with 100% reputation and a 20% discount to below standard in 1 week. Complaints about abuse during year were ignored or dismissed then w/o warning new rules put in retroactively to collapse good standing account (Period over a month of calling, losing connections, call back arranged not followed through, on one day average lost time per day 3 hours, one call ran all day, ran 2 cordless phones dry on batteries 8-12 hours each). NO resolution, closed store started seriously offloading products to other online sites then got a temp extension for all users till march when #1 took place.

#3 All pictures from 1995 till now are "large document" MS definition files 1024x768 typical, eBay lowers the res somewhere along the line, disqualify them then automatically removes them, down to 7-8 pictures a month, was up to 20 a month. All eBay and turbo lister (product of ebay) doing that consumes 3+ hours a month to recover. Spend February 2014 all month recovering lost fields in item specifics for over 234+ items. Following month 100+/- lost items specifics again, then another 20 or so a month, till now I am at over 300 lost specifics, all damaged from eBay.

#4 When Amazon clients get frets they ask me to post on eBay, when ebay clients get frets they go amazon. Starting in 2011 ALL my clients left eBay for amazon, and now after #1 and being laughed at for the sheer time I waste trying to play hopscotch with eBay I am being forced to leave as well.

#5 Since 2005 clients told me their products were posted but not seen by prospective buyers, ebay always assured me this was not so, they lied, you WILL see your products on YOUR isp but buyers’ ISP's are selected specially and if eBay does not like you for whatever reason you are NOT exposed. Lost many many clients due to this before I also agreed it was happening. (Now ebay DSR abuse will be used to justify this abuse).

#6 eBay is a Peasant company now, a Harvard fueled feudalism structure not at all interested in capitalism unless its cronyism, they choose winner and losers. I have 5 clients with multi-million dollar websites, 2 clients growing rapidly on amazon running million dollar system and on eBay I get shot down or replaced by a crony the minutes the business shows any signs of breakout. (2011)

NORTH face products shot down due to fakes, supposed NF rep user on eBay does not call regional manager who certifies the NFI started to sell are legit, bad record remains with me for 2 Christmases w/o ebay intervention despite proving myself to be innocent. (Peaked 2013 account suspended, NO action taken and still damaging my rep).

#7 Leather coat buy threatens to steal $200 coat for $75 on eBay message board, buys for $200, files dispute and extorts me (ON eBay Message board). Ebay finds in HIS FAVOR. I call my lawyer and contact at least 5 sellers who got ROBBED by the same person and they all confirm they left ebay due to this or just lost interest in online auctions, ebay finally refunds me for the coat which this buyer says he went back, provides a phony tracking number and FINALLY loses the case. eBay takes my ability to search other users whose predators like this buy from away from me and all sellers (supposedly) so that we cannot defend ourselves from obviously sanctioned ebay cronies and thieves (2011). May have been solved but still no apology from ebay.

I've caught much of this abuse on film. I've had a friend of mine act as a witness when I saw these events and I firmly believe you do not Bite the hand that feeds you. eBay has fed me, and seems to be tottering on the borderline with me always, but the rules are making it impossible to live with them and their abuses are getting excessive.

Then I get a message "we have tried just now to refund you on eBay. But unfortunately it failed, could you please send us your PayPal email? Then we can refund you again. Waiting for your early reply." So I send them a PayPal invoice for the amount.....surprise surprise...no reply. Finally I get hold of the trust and safety appeal department. After wait for it...failed attempt -1 hour 15 minutes on hold + successful attempt - 1 hour 37 minutes! Only to be told that my case cannot be reopened because it closed and the final decision is that my request was declined. I explained that in the email it said that it could be appealed but she replied that "in your case it cannot be appealed because the case timed out". I said that they should have put that in the email that timed out cases cannot be appealed because it would have saved me nearly 3 hours on hold (on speakerphone). She then said that they can be appealed but mine couldn't because of eBay policy.

I then asked for an example of a timed out case that could be appealed. She was vague in her reply which made me conclude that there was no example of timed out case that could be appealed with which she strongly disagreed. She blamed me for not replying to all the sellers messages (which were the same except for 1). She then re emphasized that my appeal was declined. To which I replied - "I have been wasting my time, I am going to write a review...goodbye" and hung up. Three minutes later I received an email saying my appeal had been granted and a PayPal refund would be made. Generally eBay is really good but my advise is if there is a problem give the seller one week to resolve it. After that open a case. After two weeks of the case being open - escalate the case. This way everything is via email and it works well most of the time.

In addition, I can't get through to customer service and the appeals department as they want you to take this $100.00 gift card... If you do not want it they disconnect you. They want me to pay for sending back the fraudulent item internationally instead of charging the seller for shipping. I am the victim here and should not have to pay. This is a total scam and the public have not been protected.

When calling 4 times previously, I had to wait for service for 1-1-1/2 hours... What does this tell me? That they have tons of dissatisfied customers. Why doesn't the federal government step in to stop the fraud? This company's performance is disgraceful, does not protect the buyers and service is substandard. Next I will contact the Florida attorney general's office of their scams and defrauding a senior citizen.

We were an ebay giving works charity. 100% feedback over those 12 years, 5.0 on the DSR ratings. 2 people gave neutral feedback over minor issues without contacting us even though we sent an email with each sale stating we had a 14 day return policy. Glowing feedback comments. Because of those neutral comments without notice they closed our premium store, canceled almost 500 listings and tell us we no longer can sell on ebay. After spending almost 4 hours on the phone I gave up and decided it wasn't worth selling on eBay anymore. There is a nationwide explosion of former sellers on eBay complaining.

I asked for refund or partial refund due to the time it took to repair being so vastly different from his listing description. He refused. I opened a case in Ebay, escalated it and LOST. The reason I lost, (I found out by calling Ebay and waiting on hold 45 min) is because they NEVER award the buyer when a "service" is purchased. "It is too difficult to prove," Ebay said. I was upset but at least I could leave this awful seller negative feedback and share my experience with other ebayers, so that's exactly what I did.

Today I went back to see if I needed to respond to his counter response which I was certain he had left. Much to my surprise my feedback was GONE.... not there! I called Ebay and they said that anytime you lose an escalated case, you cannot leave negative FB! I told them that I would never have opened that case if I had known that it can never be awarded to the buyer if they purchase a "service". I would have definitely opted to leave negative FB to this seller than waste my time opening a case against a seller that I was never going to win.

Obviously, Ebay has major, contradicting policies that make no sense. I have wasted HOURS on this just out of principle and writing this is my last effort. Consequently, it's probably the action with the most impact since Ebay basically set me up to lose/lose. Throwing it out there... do not bother opening up a case if you've purchased a "service". Better to take the hit and leave negative feedback.

How can anyone allow this to happen. How can a US company attempt to rid the site of US sellers to make room for the overseas sellers. We have proof this is fact. Our company has been slammed with an 85% loss of sales in just a few short months. Although a lawsuit is an option (with possible no results), what in the world can be done.

The buyer made a formal request for a refund, and eBay told me if I did not provide the refund, the buyer could, on October 15th, escalate the refund request. Of this both the buyer and I were aware. And by the time the buyer did request the refund, I had already spent a good portion of what I had earned from that sale, so I could not immediately offer the refund.

eBay had stated that the buyer could escalate their refund request on October 15th. However, the buyer escalated the refund request on October 12th. At that point, I was still in the process of gathering the funds that would allow me to provide the buyer their refund by the stated date of October 15th. But again, the buyer escalated their refund request on October 12th.

Well PayPal attempted to debit my account on October 12th, and both attempts were declined by my bank, naturally, because I still had yet to gather enough funds to issue the refund...which I would do by October 15th, as stated by eBay. When PayPal could not debit my bank account for the full refund amount, PayPal issued the refund to the buyer, and I then had to reimburse PayPal.

Ok, no real problem so far, except for the fact that the buyer disregarded eBay's statement that the buyer could escalate the refund request on the 15th, and the buyer went ahead and escalated it on the 12th. Now comes the fun part. Because PayPal issued the refund to the buyer, eBay expects me to still pay eBay the final value fee of more than $52.00 even though the sale was refunded. I was told that this was the rule, that if PayPal issued a refund, the seller was STILL stuck paying eBay the final value fee for the item, even though it was refunded. I was told by PayPal that if I had issued the refund, then I would not have to pay the final value fee to eBay.

I asked if I was supposed to not spend the money I had earned from the sale, "just in case" at some later point, a buyer did request a refund. I was told that a buyer deserves a refund when they request it, no matter when they request it. So too bad for me, I'm supposed do whatever the buyer wants, WHENEVER the buyer wants it. And if I don't or can't, I am penalized by having to pay a final value fee to eBay for a sale that did not really occur.

SELLERS ON EBAY -- BEWARE! eBay treats buyers like gods, and sellers like slaves who are only there to make buyers happy, no matter the cost to, or the ability of, the seller at any given time. This sucks out loud and I told both PayPal and eBay that very thing. I have since removed my bank account and account card information so that PayPal has NO WAY to attempt to debit my account for another thing.

Further, I am referring this to the Consumer Financial Protection Bureau, because I believe I was fully taken advantage of. Evidently, when PayPal and/or eBay tell a seller to jump, they better not even bother to ask how high. In PayPal's and eBay's eyes, the seller had just better jump or face the financial consequences to them if they don't.

I see this as just another way for these two joint entities to profit at all sellers' expense. No more. I am going back to selling on Etsy where I never had a single issue or problem, nor was I ever penalized for not anticipating a buyer may, at any future point, request a refund and I had better have the funds on hand "just in case" a buyer does request a refund. RIDICULOUS!!

eBay has started enforcing a seller performance that has cost us thousands of dollars without a fair procedure. Buyers could "open a case" without even contacting the seller...eBay changed this a couple months ago and now we have NO CASES OPEN. Before this buyers would just open a case when they wanted to return something without even calling us. We have never delayed or not given a refund and our feedback proves that.

eBay could have warned us way before they did. When we log into eBay, they put advertisements right in our face, but they never put any warnings about this. They sent email messages stating that this performance practice would be put into place, but they were always buried with the hundreds of other emails they send. We never saw one email about this performance practice. They could have called when the account was getting close...like they did when the wanted you to upgrade.

eBay's method of seller performance SHOULD NOT have been put into place with a retroactive on cases, dollar figures, or amount of items sold. If they are going to put a performance practice into place then the amount of items sold, versus the CASES OPENED, and the total dollar figures should start from that point!!! With a very LOUD message when opening our account, not buried under one of the many pages within our account that we don't ever see.

We sell high dollar items ($500 to $1500) for the months of November, December, January, and February. And the rest of the year we sell used parts as low as $5.00. They have put a dollar limit on our account based on the last 90 days which is our low price point...this is not fair. We would like our seller status reinstated so that we can list and sell. If our seller status declines from the point of "When they imposed, the buyer has to notify the seller before opening a case" then we can expect to be demoted! At the very least they should increase our dollar figure to coincide with our product line $20000!

I immediately 10/15/14 responded to the email and cited the money back guarantee policy that states that if an item does not match the description seller should pay for return shipping. I did not receive a response to my email. However, in the original email from eBay they indicated I had 7 days in which to return the item. The clock was ticking. I waited 3 business days (72 hours is their time to hear a response) and decided that it would be better to call. I did. 10/21/14 I asked them verbally why the response in the customer service email did not align with their money back guarantee. They did not respond to the question directly but simply kept stating, "I understand your frustration." Eventually the rep informed me that who pays for return shipping is based on the policy of the seller and because this seller states that return shipment should be paid by buyer, I would be responsible for paying shipping costs.

I then asked for the call to be escalated to her supervisor. The supervisor was unavailable so she escalated to another department responsible for solving issues like this. In talking to the new rep she disclosed that the way to get shipping back was to open a "return" and not a case. I asked for more details about this but she was unable to offer any. She then offer a $10 coupon to offset shipping costs. I explained that I was shipping to Canada and ten dollars would not cover the cost. She then recommended only buying from sellers within the US. Her final response was to state that she would send an email to the seller requesting a return shipment label. I asked for her customer ID and/or name she indicated she did not have one to share.

I clarified that she was going to send an email to the seller for the label. I then asked if she was going to send the email to me also. She indicated that she would not. I then asked how would I know if the email had been sent with no contact information for her and no email. She stated she would copy me on the email. I am currently still waiting for the email. Before we disconnected I also asked is the seller required to comply she indicated that she could ask but there is no guarantee. What I have learnt from this experience is that although eBay markets their money back guarantee in order to get people engaged in commerce, the policy is a scam. eBay is behaving as poorly as the seller in my situation; the protection I thought I had does not exist.

Yes, they will hold you to a high standard but their reputation is on the line. I agree that some of their policies are heavily slanted toward buyers but I also think they try to make things fair while providing a positive shopping experience. Most of the negative reviews I see on here are either complaints about a specific eBay user (and not the site itself) of people who do not want to step up and take responsibility for the service they provide. If you cannot access your account due to a power outage, it is your responsibility to get to a library or friend's house or another venue to handle your sales. If you accuse your buyers of bad behavior, you are going to get negative feedback. eBay has very clear policies. If you follow them, you will do great! If you don't like them, you can find another platform on which to sell.

I have had some bad things happen; I've been stolen from when I sent a replacement for an item delayed by the post office and the buyer refused to return the original when it arrived. I received negative feedback from a buyer who damaged a new item and wanted a refund even though it was due to her mistreatment of the item. I have charged too little for shipping and lost money on items. I've had a few buyers who harassed me or swore at me. This is business. Shop owners with brick-and-mortar stores deal with much worse. eBay isn't perfect BUT, they have clear rules and expectations and currently, the traffic to your items cannot be beat. The final fees end up being around 10% which is better than most other selling platforms. If you are willing to provide great service, don't be afraid to give eBay a try. Once you get past the learning curve, it can be fun and profitable.

Since then I've been taking multiple screenshots every time a person leaves a negative comment for gregpants, and eBay deletes it. How are they allowed to do this? How can they just let someone sell a zillion counterfeit items and do NOTHING about it, not even a test purchase? So many people go by this eBayer's 100% positive feedback, and he sells tons more fake perfumes.. In fact, the more fakes he sells, the more he gets to sell, since nobody can ever say anything bad about him! It makes NO sense and I hate it. It completely and totally violates what eBay says their "feedback" system is supposed to do.

I did all required things but I received my replacement item almost after 15 days of my sending the item. In the meanwhile I had to repeatedly call eBay and ask for it and every time I had to wait for long period then explain everything to new representative. Then again wait and then finally every time the solution I got was that my claim representative (Ashok) will give me a call in 24hrs, 48hrs, 1 hour, by the end of the day, etc. But almost every time he did not call back. Sometimes he just marks an email telling that no one is answering on my number which is very wrong as I have never got any call waiting or even a miss call. Once I got just a half ring and call got cut (not even 2 sec) and I got email that I did not answer the call.

Many times in the process I talked with many senior members of customer care (including Abhishek **, etc) and was told that I will surely get a refund as seller is taking too long to get the product delivered - but every time my claim representative (Ashok) took side of the seller and asked for more time and never listened to my side in a fair manner (I have few call records). Many times I was told that seller will come on conference and I will have to explain it to him with eBay listening but seller never came. I was even given the refund details like I will get a DD for my paid amount, an eBay coupon for my courier charges, and another coupon for the coupon I used while buying the product.

Finally I received a replacement instead of refund on 13-Oct morning (after more than a month of placing my order). Now even the replacement had defects. I call eBay in 2 hours of receiving the product and also emailed them the pictures of defect on same day as per the guidance of customer care representative and was told my claim representative (Ashok) will give me a call in 24hrs. But that never happened and suddenly I got a mail on 16th Oct that my claim is closed and nothing more will happen.

I feel really cheated by eBay and mentally harassed by eBay and mainly Ashok who every time caught hold of some of my words and try to harass me technically by say that I keep on changing my statements like product is defective or product is damaged or product is not proper. I am not a lawyer to know the exact and subtle difference between defective and damaged, etc. I was just trying to convey the message and also sent the pictures of it which I feel are enough. Also every time Mr Ashok tells me some new eBay policy in a tactful manner and runs away from the main and simple thing that the replacement product is defective and not I need a refund.

I am sorry for writing such a long email but I have been really harassed by eBay claim department. I have called 15-20 time with more than half hour of wait and talks with no solution in the end. I have bought more than 40-50 item from Flipkart, 15-20 items from Amazon, even replaced/refunded few of them but have never faced such issues. I never had to call more than 2 time in any of cases. Maybe that is one of the major reasons eBay is going down while other sites are getting up even though eBay is so old. I remember buying from eBay a Nokia mobile in 2006 from my old eBay ID when none other site was even close.

I would like eBay to take 2 actions. 1) Take action against my claim representative Mr Ashok for misusing his authority and mentally harassing me and make him write an apology email to me. 2) Take prompt action in my case and provide me with a refund, and if seller not agreeing then ban the seller. I have already putting complains for the same in some online complain sites and eBay community. Failing to do so, I will be forced to take action against eBay by sending emails to higher personnel in eBay, send letter and emails in ecommerce and online safely government departments and go to media with all the proofs of call records, pictures, emails etc. I have of the above. Sorry for the inconvenience caused to eBay from my side.

Seller said that he will talk to someone in seagate and help me to update the warranty for India and he asked for two days time. After 2-3 days seller said that I need to send an Email to seagate Requested for the Warranty updated from US to INDIA. Reply From Seagate: "As per Seagate records your drive of serial number ** was shipped from USA. According to Seagate warranty policies, drives distributed outside of India must be returned within the original country of distribution." Informed the Seller the same But there is Response. So I have Requested for a Refund from EBay on 06-10-201.

Someone on Ebay Called me and Asked for a Proof for Seagate Telling that it is not a Valid Drive on India. So I went to Seagate Service center asking for a Proof with the Seal But they said they will not able to provide a Proof with seal and I need to call customer care for Help. I have called customer care and asked about the Proof, Seagate support said they can send an Email with the Information. When I Send this information to Ebay, Ebay support says that is not a Valid Proof. I have called Ebay and said that this is only Proof that Seagate can Provide to Me but Ebay is not Ready to Provide the Refund. I do not Understand what other proof Ebay need apart from a Mail from Seagate support informing that the Drive is not supported in INDIA. Please Help me to get my Refund.

eBay falsely advertises this guarantee and it later strives to avoid keeping to it. They also told me to contact paypal to get my refund but paypal states that because I have a case already with ebay that they cannot open another one in paypal. Result = I'm at a loss and eBay makes it impossible to use their services.

The case was denied two days later with no explanation. Then I called eBay's customer service line and was transferred a couple times over the course of an hour before being transferred to an account specialist. I explained my case to this person, and it was explained to me that basically because of eBay's new Money Back Guarantee for buyers, I have no recourse in this matter since the buyer returned the item and stated that it did not match the description. I explained to the rep that I have multiple photos showing the items damage, and the phone rep told me that they have no way of knowing who actually caused that damage. So, I sold an item in the exact condition that I listed it in, paid for shipping to the buyer, was forced to pay return shipping for what appears to be no reason, then had the income from the sale automatically withdrawn from my PayPal account and refunded to the buyer. I am left with a broken item that I cannot resell.

Bottom line, even if you select No returns accepted as an option in your sale, eBay can (and will) automatically override that option and allow the buyer to return an item in any condition, no questions asked. You pay for return shipping. They will then put a hold on whatever funds you earned on the sale since they own PayPal. Then as soon as you receive the item (in whatever condition) the money is pulled from your PayPal account and refunded to the buyer. Essentially, any person could buy anything on eBay, then use eBay's Money Back Guarantee to claim that the item is not as described. Then they can return it for a full refund. Theoretically, they could even keep the item that you sell them and return you an empty box. Since it's just the seller's word against the buyers, eBay's amazing Money Back Guarantee will cover the buyer. Now that's customer service!

This is America and I have the right to know when I am being falsely accused of something I did not do. I conducted all my purchases through PayPal in a timely fashion and never received a complaint. Can someone please let me know what to do? My son contacted someone from customer service and they never returned a call or e-mail.

Incidentally the box is a joke - old ply and used siding BMC never sold Triumph bits. EBay listing policy for motor parts states for new and new other heading the part must be unused. I have opened a claim with eBay but heard nothing back. I have also filed an IC3 internet fraud claim as advised by eBay against the seller. In a later ad the seller says he's moving to the Philippines on the 29th of October. So I guess I just have to wear it. I can't even leave neg feedback due to the time since the payment. This seller now another buyer with a similar problem with a camshaft which he left neg feedback on. Of course his ID is hidden so we can't get together re this questionable behavior of someone who from his feedback appears to have been honest in the past.

I have purchased this item to gift my sister on the occasion of Diwali. Very Very unfortunate that this item turned to be not working from the box itself. I contacted eBay for the guarantee as per the BUYER Protection that is given for buyers and the reply from eBay was that to contact the seller for an amicable solution. Just a thought, if had I purchased the item from any shop, I would have known that the item is having manufacturing defect, and I would have got another item instead. Just because I brought this online I am in no position to know the item from inside and now I am facing this problems.

I am a honest person, just want a replacement of this set. Is it not a heartbreaking thing you get to know whatever you brought is defective and asking the person who buys to get it rectified by himself also without the fault of the person buying this. Just think about it, if your decision is still what you say, I would consider me as an unlucky person got fooled through internet online purchase.

May sound petty but this discount can add up to thousands a year if a person is an active seller. EBay's official answer to this if you don't add tracking you can't become a top rated seller to get the monthly discount. Forces a seller to pay additional 1.44 for every item even an ounce or less. I sell 50 postcards a month & mail everyday. I will never make a discount again even though I am meeting all obligation of deliver on time and quickly. They save thousands & thousands a year by duping the public into attempting to reach a discount level.

I asked to speak to the next level up, so he connected me to the customer specialist who told me the same thing. My account basically got linked to some unknown person, who got banned, so they banned me too. When I asked how the association was made, the agent said they could not give me that information. I consider this outrageous, because that information could be important in seeing if this fraudster has tried to weasel into my cyber life elsewhere. But no, eBay won't give me that information.

I asked why I wasn't notified about this lock down and he said it wasn't their policy to notify people in instances like this. Not true...My husband checked his account and he got a message. Same unknown account, same problem, same ban. He called...same issues. After he got off the phone though, he got an email from eBay saying his limits had changed. The only problem was that the user id in the email was NOT HIS! We live in the USA, the user Id in the email belongs to someone in England. Something is really wrong at eBay. We're cutting our losses and running.

I contacted eBay, and they transferred me to the limits department. The first three attempts I was on hold for 30 minutes, 45 minutes, and then 55 minutes before being disconnected. The last time I got through and was told I needed to upload proof of Identity. I was also emailed a link. I said thank you and went to go do this. The first time, I went through the painstaking process of clicking on 9 images of IDs and documentation and entering what they were in the comments box before clicking upload on eBay's site, only to be given an error message saying no items were uploaded "0 megabytes uploaded", something like that.

I went through this three more times, trying different browsers, restarting computers, and then again another day from two more computers at a different location. I called eBay again, and this time was put on hold for 1 hour and 30 minutes without anyone answering, before I was disconnected. What really upsets me, is I sat looking at another eBay customer who has an eBay account that does not have any issue with Identification, call and go straight to customer service, and even though they did not need to, they requested to speak to the limits department and got right through.

eBay purposefully puts some clients through this, to help weed out certain types of customers. I am poor and probably not a high priority customer. This is discrimination and I would like to be a part of any class action law suit that can be filed. I am so tired of corporate greed and corruption. It will only get worse unless we the consumers start choosing only companies that hold to higher standards. eBay you should be ashamed. I pray God takes your next quarterly and does to it what you've done to the last two weeks of my life wasted.

Next, I purchased a "refurbished" computer that worked well for about 2 weeks. Total waste of money. My last experience was related to an item that never arrived. After being on the phone with PayPal and eBay for more than 3 hours (on and off), I was told that the eBay guarantee would not be honored because the fault was with the post office. The seller had purchased insurance for delivery! Their site purposely makes it difficult for customers to gain necessary information. Dealing with them is always a hassle. No "deals" are worth this. Finally canceling my account once and for all. I will NEVER purchase anything with this racket of a company again.

I received the phone and found out that the problem was not solved and in addition, there were others problems too. IT WAS A DEFECTED PIECE!! So, I sent the phone back (after writing a negative comment) and then he agreed to replace the phone and requested me to write a follow up feedback (Because eBay was forcing him to resolve the issue of the seller, as he told me), in which I mentioned - "The seller has kindly agreed to replace the defected phone."

Now, He called me up after 2 days and told me that the problem had been resolved and they were sending me the same phone on which I resisted and once again he agreed. I received a notification from him that the phone had been dispatched (on 25th September), but it's 3rd October and I still haven't received any phone. I feel cheated (I think I'm never gonna get my phone back because eBay has literally refused to help me). So I contacted eBay this time, and they refused to help me because 30 days had been passed. Here I am, waiting for the phone. The seller has stopped replying me. They don't pick up the calls.

eBay doesn't care about customers. They just want to escape from any after sales service once 30 days have been passed. eBay is good till everything is going good, but if you are unlucky one day, then you're screwed!!! eBay refuses to help you out once 30 days have been passed, but doesn't care about the fact that there's a fraud seller working under the name of eBay!! I recommend you not to use eBay for any online purchase service!

I called them again today. They were supposed to connect me with the dispute department. After staying on the phone line for over 20 minutes, they disconnected with me. This is beyond frustrating! I have bought items from eBay since 1998, well over 250 items and have never requested reimbursement for a lost item or had any difficulty before. I feel like: 1) They do not believe me; 2) They do not want to back up their so called policy of buyer safety; 3) I am out the item I ordered and didn't receive, out the money I spent in good faith; and 4) taken advantage of by an oversize, greedy money sucking conglomerate!

Unfortunately, without a fair resolution I will never order from eBay again! I am sharing my experience with everyone I know, work with, social websites, consumer protection agencies and everyone I come into contact with. Hopefully I can help someone else avoid being taken advantage of by an oversized, indifferent company.

The buyer mails out the item and then escalates the case to eBay on the day she mailed out the item. Because I had not refunded her the money before the case was escalated, eBay did not refund my final value fees. They charged me and also downgraded my seller status - I am not allowed to list more than 20 items per month. All attempts to explain that I had promised to refund the buyer before she escalated the case, but was waiting for the item to arrive, were of no avail. I appealed etc. and got a nonsensical response, which is probably standard.

Three customers had opened cases against me and since I was not able to respond, eBay decided their cases against me which is a huge black mark and eBay took away my "Top Rated Seller" status as well as my "Power Seller" status and then restricted my account to selling $8000.00/month or 150 items. Well I had over 400 items listed and I could not edit any of them until I deleted enough items to get down to their 150 item limit.

What eBay did not explain is that they were limiting the "total number of items to sell" which is different than "listed items." For example if you have one item listed for sale but you have an inventory of 20 of them, eBay counts it as 20 items for sale not 1. So after deleting over half my inventory on eBay I was still not able to edit any of my listing or list anything new because I was still over the limit.

I could not figure out why, but instead of waiting on hold for over an hour I decided to just wait it out another month. In the meantime, I continued to sell things but at a very slow pace since eBay would not allow me to edit my prices to stay competitive. That month I had only 20 sales due to being placed lower on the search results and being downgraded and only 3 sellers out of 20 left me feedback. A few months later I found that eBay downgraded me even further. They reduced my selling limits to $1300/month and 80 items listed. Which again screwed up my selling ability even though I had sold everything and shipped everything within eBay's limits.

This time I called eBay to ask why and after being placed on hold for an hour and a half I finally got a hold of someone who didn't really care that eBay was screwing me for no reason. They did not care that I had done nothing wrong for 6 months since the disaster at my house and they refused to help me and the only advice they could give me was to wait until next February when the 3 bad ratings would "fall off" my record.

Today, October 1, I woke up to find my selling limited have been reduced once again. Now I am limited to $800/month or 15 items and again I have been within eBay's selling policies since February. They are destroying my business for no reason other than I am not getting enough "feedback" from buyers who are not required to leave feedback. eBay treats buyers like they are Gods, but the lifeblood of eBay the sellers themselves are treated unfairly like we live in China or something. eBay is anything but a "free market."

On Thursday, she sent an eBay message complaining that she hadn't received her item. She asked for a tracking number. We told her that first-class shipping doesn't provide tracking, but a delivery from Atlanta to South Florida should arrive within 2-3 days. Somehow, when researching her Doral, FL, address, we realized that the Doral address was a shipping company called Trans Express. This company provides a U.S. shipping destination for people in other countries, and turns around and mails items they receive in Doral to clients around the world.

We contacted her again and told her the item would certainly reach Doral within the next day, but since it had to then be shipped out of country, we didn't know how long it would take. She revealed she lived in the Dominican Republic, and we suggested she contact Trans Express and ask about their shipping turnaround time. She then became very impolite and nasty very quickly. She said she was going to leave negative feedback, and that was probably the most appropriate and decent thing she wrote in her message(s).

My husband and I both called Trans Express, which I think went way beyond good customer service for eBay sellers, but we found out they would not provide tracking or turnaround times. We gave her this unfortunate news, and her ugliness via eBay messages escalated. She did indeed give us negative feedback, which ironically states, "They have been rude to me".

My husband spend two afternoons on the phone with eBay customer service. They admitted: The woman was wrong for expecting shipment to the Dominican Republic within 48 hours from the U.S. Her anger (and efforts) are misplaced; she needs to contact Trans Express regarding shipping times rather than blame us Her tone via multiple eBay messages was completely inappropriate. (Interestingly, the eBay resolution center states that they will not tolerate rude or inappropriate content in their messages between buyers and sellers). My husband's tone in his eBay messages was completely professional despite the ugly things she repeatedly wrote to him...and despite her accusations about rudeness on his/our behalf.

I am very disappointed that the eBay customer service staff admitted that this buyer is wrong, and my husband handled it in a completely professional way - yet they won't remove the bad feedback she left. As a rare book collector and seller, his 100% positive feedback record - which he has maintained for about 15 years - is very important. Now it is ruined, and while eBay admits the buyer is wrong and he is right, they will not do anything to rectify it.

I cannot believe that such a powerful brand, with a reputation for excellent marketing and service leadership, would have such poor policies. I am seeking every avenue available to let others know about this experience; if we had known eBay was fundamentally structured to penalize buyers who haven't done anything wrong (and actually have done everything right), we probably would not have become sellers.

I have not got my item do this day..eBay was contacted and I opened a case, which by then was 16 days later..Now, I talked to two people on that day, long story short was the hour long conversation ended in that I continually told the rep I wanted to keep the item because that is what I do, repair laptops..Bottom line was she NEVER SAID I had to send the item back to the seller, so until I called back 7 days later, which should have been only 3 full business days to escalate the case, I was told to wait till Friday the 19th. So on the 19th I called back like I should, and spoke to a rep, which after an hour, found out I "altered the item" and I cannot get my money back..and I said the only reason I altered it was because I was told I did not have to send it back to the seller prior 7 days before. So (she) said they (eBay) would have to listen to the tapes of the conversation to make a decision, so I hung up...about an hour after that I get an email from eBay saying that the case was CLOSED and they sided with the seller.

There is no way they listed to the conversation, did not have time to do that, so the case was ended because I altered the item..end of discussion. So the seller is protected again..like a lot of cases on here...then on the 28 I called back to appeal the case..and after an hour and a half of contradicting info and going back and forth, saying first eBay don’t make recordings and they can’t listen to them...and I would have to have sent the item back, to get my money back..then I said I want to listen to the call, and she said (of course) that I can’t listen to my own conversation, by this time I am getting very mad...so, I told the rep...”You’re doing just what I thought you would, not letting me hear the evidence that decides the decision, and that is why I altered the item in the first place.”

Right before the last call, I left a negative feedback on the seller, and after the last call, eBay conveniently REMOVED my feedback, stating that because I appealed the case it had to be removed..how about that, to cover a bad seller. The feedback comment, which by the way is only about 8 words that you can leave, I said the seller was a liar, and buyer beware..I guess eBay didn't like that at all...so at the end of the call...she said she would have someone listen to that conversation, that she said they don’t have from the 13th, and make a decision, which is contradicting to the earlier things she said.

The bottom line here is..I had to threaten eBay with lawyers, to listen to my conversations,...and the big thing that made it all change, was I mentioned, I asked the rep has she ever been on YOU-TUBE, and listened to all the ripoff calls that was recorded from eBay and put on you-tube live...and she did not say anything, hesitated a minute, and said “oh, someone has listed to your conversation,” (while I was still on the phone with her) and said that I will get my money back within 72 hours..So that is left to be seen..Today is the day after that call. So I am waiting for the money. After all this..I ask her if she knew this person (which talked to me on the 19th) and she said there is no way I could know her...I said that’s funny cause she said that I should call her back and speak to her again so I won’t have to go over this all over again..and the last rep said there is no way I could do that because they don’t have extensions at eBay, and could not direct any call to anyone, which again is another lie..

Let me tell all, the bottom line is..ebay and any business is based on being honest, and if that can’t happen, because more and more people are liars, cons, or whatever, eBay will fall apart...If I was a liar like the seller, I could have sent them a box back, (a box of rocks) and they would have a tracking number, and receive it...I probably would have gotten away with that..for being DISHONEST LIKE THEM...but I will never lower myself to that...This is all over $35...and in the last 2 months I have paid ebay over $350 in fees, and generated over $3000 in income for ebay...that is what I get..out of ebay...I get a above seller status with ebay, and a star I could print and hang on my mirror,...and for all of this trouble...I will be leaving ebay over this after 4 years of being a member....

I contacted eBay to use their refund policy, but they said that because 30 days had passed after the purchase their refund program no longer applies. It took three weeks for the item to arrive from the UK!!! It took another week to work with the seller like they asked me to. Thirty days did not work in the case of my purchase, but OK, so eBay doesn't need to refund my money. THE SELLER DOES! The seller is the one violating the rules.

The seller admits to having received the damaged lens back in the mail and asking for an insurance payment on the item but will not refund me. The Seller has violated the eBay rule that the Seller deliver merchandise in good condition. There are no doubts about the facts of the case. I asked eBay to enforce their rules and suspend the sellers account until the Seller refunds my purchase. I took the issue to the president of eBay. He had an assistant look into it, who later got back to me that there was nothing they could do. Baloney. They can suspend an accounts. It’s clear that eBay cares nothing about the customer, only about their cut on a sale. BUYER BEWARE!

The only reasons given were: 1) you priced your items too cheap - ?? We reviewed similar items in Ebay first & priced accordingly; 2) your pictures came off "Google" -- not so - we photographed them here in the store before listing. Bottom line - we are permanently banned from Ebay. Sounds like we got off easy compared to others. Ebay has no respect for sellers.

I look through my feedback to look for the neutral or negative feedback I left before, and they've been deleted despite being factual, valid, and, dare I say, polite. On top of that, I went ahead and decided to leave a neutral on an item that was shipped to me missing a part (the seller refused to admit fault and insisted that's how the item is sold in retail stores, even when I provided proof to the contrary in the form of the product page link). Lo and behold, seconds later, the neutral I left was immediately turned into a POSITIVE FEEDBACK RATING, and the item once again deleted from my purchase history! What is the point of a feedback system if you won't let buyers leave negative or neutral feedback when it's deserved?

eBay is now more interested in erasing ALL negative feedback so they can keep bad sellers selling, aka keeping their own profit margins up. The feedback system is a joke. Holy crap, eBay. You might as well be scamming people, with those shady practices. Did you think no one would notice? I'll be sure to secondhand shop elsewhere from now on. Even Craigslist is better than you.

I do not understand how when one seller is responsible everything, how eBay representatives listen to an issue then transfer you to someone else, and restate the issue, and then make you wait and transfer you to someone else and re-explain things to that person again, and wait to see if this second person is the right person to be talking to or this person wants to hear and get involved with the story or not. Then have you call the following day and re-explain this same story to yet another representative then they transfer you again to start all over again.

While this is all taking place the seller is supposed to be doing inventory control and other business related tasks. But eBay says nothing in reply to this fact. EBay holds full control of the sellers finances. Then they freeze funds to an unspecified amount of time while the item is in transit. Then they want to wait for delivery confirmation. Then they want you to wait 3 days after that before releasing the seller’s funds from the buyer to the seller. That is very, very strange. Sounds very illegal or an unethical way of showing who is the boss. They want to control everything. They want to find in favor of bogus buyer claims. But the seller is valued only for the 10 percent of the money eBay receives from the sellers sales. The very same seller that makes less than eBay.

EBay wants sellers to price gouge everything for them so they get their money and they get it first. My take on this is, if eBay values the buyers that much then they should be using the 10 percent profit of my sales to take care of the valued buyers themselves. Not that I do not want to provide the customer service I am capable of. But because eBay takes over the issues in their own way and it becomes a circle of he said she said. No profit here. Right.

EBay also thinks that refunds to the buyer is the best solution. What they do not realize it the wasted human of everyone involved when this goes sour. They think giving money back is good? Well when that happens, everyone human loses. So now I call them and tell them "their" buyer has a problem and here is the item number in question. Let’s see how that works out for them for a while. I am angry, yes, but I am human. I am responsible and I am an adult. I have learned the value of time.

But you know something? I'm not mad... I'm grateful that I find this out now instead of when I have a real issue with a sell and can't get through to their phone lines to resolve an issue. Now you have a upset customer stewing because their package is delayed or whatever the issue is with the order!!!!! And now my approval rate drops. That would be a nightmare.

I read the reviews online and there's no words to explain how bad the comments are. Very sad... And the comments get worst as they go along. To me that's scary... Listen eBay. If you're listing, I'm not here to set the world on fire, but I think it's a shame that I can't even talk to the correct person to resolve my issue so I can get started. The way you treat your Grandfathered in Sellers (people that's been with you for years selling and buying) and you treat em like crap? WOW!!!!! That means I don't have a prayer and I'm beating a dead horse. If you don't care about them, people that's made you thousands for years, where do you think I will stand? S.O.L. You guessed it!!!!! LOL...

And the nightmare stories on how buyers order stuff and either tampers, picks at or swaps your good stuff with their junk and returns the merchandise if you lucky?... Again, Wow. Well that really alarms me because in some cases the seller marked their merchandise and still had to give a refund with no say. That's crazy. LOOK, I work at the junkyard. I sell used Auto parts and that's how we operate... We mark our used parts once we sell them to the customer. We have to! How do we know one used starter, alternator or engine from another? Yet eBay still has refunded buyers. NOT FAIR. In my field of work we'd go under...

For the record I think eBay will turn around one day. They're gonna have no choice. If you read the comments I read this won't continue too much longer. I promise. Karma Is a **! Eventually the continued complaints will reflect in their sales. Then they'll re-group and for awhile at least it'll be ALL GOOD again. Or another company will buy them out. Which we all know that could be good or bad. Hopefully by then another format will not take over the game ALL together. Remember when Netflix 1st started and they were a hit? They made record sales. Well as usual someone there got greedy and they jacked up their prices overnight and then everyone discontinued their services. Yup, they lost all kinds of sales. Then they had to make changes again. This will be no different. There will be a time when there's a breaking point. This can't go on. History always repeats itself. God Bless... See ya when ya get back!!!!!

So I received a broken diamond rolex watch. I open case. Put the pictures down. THEN ebay told me to return item to the seller. So I did and provided ebay a tracking number on september 9. Then yesterday September 21 ebay closed my case which the reason I return item without ebay or seller authorize OR did not provided tracking number which I done both. So I called ebay. After wait on the phone for over 45 mins. They transferred me to 3 different people. BUT NO HELP! The last representative I talked to said "well, tracking does not show moving after you shipped so we can't help you. You need to go talk to post office."

So basically no protection or anything on buyer side. WATCH OUT GUY!!! This is the trick ebay do it to you. They not really protect you for anything. I asked you basically you closed my case and no protection on buyer side. I paid $2500 for it and ebay said "well you gonna have to talk to post office. We can't help you." So why have a case? Ridiculous? Why have buyer protection? Doesn't help! Mislead. If every buyer know that ebay not really protect them, buyer will never want to buy from ebay!!!

Now I remember my case a few year ago. I bought diamond from ebay. I brought it to a few jewelry stores to get it appraisal. All jewelers look at it and said it worth half of the price seller on ebay sold it to me. Diamond are broke in the middle and been put it together poorly or something. That item cost me $1500 I believe. So I contact ebay. I expected ebay to protect me but no. eBay did not. eBay said to get ebay appraisal. So I ask, the appraisal will cost me $75. So I wanted to return but seller denial for return, and ebay said if I need a return I will need to pay for those fee myself. RIDICULOUS! NOPE no protection. I was so pissed.

Yep I have not learn my lesson. Now this is the last time I will be using ebay. No more ebay!

For example, I had a $1900 package that was apparently pilfered in shipment and the contents were lifted and the buyer made claims I sent an empty package which I obviously did not because the weight even showed it wasn't empty. He proceeded to call me names like Fraud and scammer and even left a slanderous feedback comment calling me a Fraud which eBay has refused to remove and when he was asked questions about what color iPhones I sent were and he did not answer. The package was also insured and he refused to cooperate in getting the insurance claim so we'd not lose any money so that was obviously a sign something wasn't right. So they found it in the buyer's favor and I was out not only $1900 in the sale but eBay and PayPal fees which eBay refused to credit. So this, several other uncredited fees and lost packages which the buyers did not cooperate with me on in insurance claims as well putting me in a bigger loss which eBay refused to help fix.

I also had a buyer who made a purchase off me for $200 plus $30 shipping and when he got the item, he opened a case decided to even open the package to check the item out to make sure it was good. eBay found it in his favor, more lost fees and money there. As a result of all this, my business has been destroyed. I'm $16000 in debt which I don't know I'm ever going to get paid off and on top of that, when eBay closed those disputes, they still seek reimbursement for those payments despite putting my PayPal account in the negative which is around $17000 as well so I believe there's some kind of double refund or reimbursement scheme going on and I do not like it one bit.

My hope is eBay finally gets what's coming to them for the way they treat us without always siding with the buyer and letting them win those frivolous cases despite evidence proving the seller is right and the buyer is wrong. There is absolutely no excuse for this and the way I see it, they're just committing wire fraud by making us pay like that. Back then when I first started selling on eBay the first few years, I had protection. I had coverage but now all of that has changed. It used to be I'd just get a police incident report on an item that arrived not in the same shape it originally left in and I'd be covered but now eBay doesn't do that anymore and I've had several items arrive not in the same shape they were in and the person who filed that $1900 dispute is having his cake and eating it too and eBay doesn't even care.

Thanks to abusive buyers, eBay's rigged buyer protection program, their refusal to help even when I'm able to prove the postal service is at fault for a package not arriving and even when I can prove the item was as described all along and the buyer is just trying to pull one over on me like this one did, my business is now shut down and I have no idea how I'll ever get it going like I did before. Much less pay off such a big debt which I have disputed as of today. I've been running around in circles in my mind trying to wrap my mind around how all of this will be settled because now I have a double debt totaling $33,000 due to eBay's dishonest practices. I also now find out that PayPal extended their dispute times from 45 days to 180 days as of yesterday which means a buyer can buy an item from a seller, wear it out, tear it up in 4-5 months then open a dispute, win it and return the item messed up, further defrauding honest sellers like myself.

It REALLY upsets and sickens me how they could do this to us. Always makes me wonder how they even sleep at night doing what they do. There's a class action lawsuit going on against eBay from what I've been reading. However I'm not holding my breath on it because there is just no justice anymore for honest sellers like myself who are victims of this fraudulent deal! If nothing else, eBay should be shut down, their assets and bank accounts should be frozen and they be on the hook for loads of damages that have been inflicted on myself and other honest hardworking sellers!

It sickens me how they're allowed to do this to us and get away with it!! There is no such thing as karma and this is never going to end! There will not be a day that goes by to where I don't wish that eBay gets what's coming to them for defrauding us like this! The whole website is nothing but a cesspool! I really hope we can all begin spreading the word like wildfire of eBay's fraudulent and deceptive practices against us and the right person can start listening and taking action against the site, the CEO of the site and the people behind it!

So now after a year, I can't even use that acct, and the most eBay will give me is 30 items for max 1500, and I'm at 100% positive on all feedback and since last year, nothing less than 5/5 on shipping. I'm feeling just because I don't own an eBay store and make them tons of money, they don't really care - they don't care about the little guy. Yet I bet we make up a bulk of their billion dollar business. So here's where it gets better. I tried to close the 2nd account, and they will not let me online or via chat. I call in and it's in excess of 1 hr in wait time - for a multi billion dollar business that’s not acceptable. So after hours of waiting, 10 different departments, I still cannot get that acct close and they will not give me an answer on if my limits can be raised due to the restriction added for having 2 accounts. They need to get their stuff together. My requests should not be this difficult to take care of.

This has been the most frustrating experience ever. They have showed me they do not care about the small consumer. They could care less about us. They only care about the larger sellers and the $$ they make them. They were founded from small people like me. They will not continue to succeed if they forget about us. So I write this in distaste for eBay, as a company, neither for their consumers, buyers, etc., they are a joke and I wish a competitor could come in and just take them out. They should no longer deserve the business of us small consumers - they have not earned it.

They are a horrible company, poorly run, and they hid all these little restrictions that benefit only them. Stay away if you are a buyer, and if you are a small seller, good luck because if anything goes wrong, they will not lift a pinky to help you. (It should be illegal to force me to keep an account open, and force me to stay on hold for hours at a time to close it. I should be able to submit the request and have it completed. They are forcing me to keep an account active at the risk of fraud and refuse to let me shut it down.) How is this OK?

The seller sent the gift with the tracking number so it looks like to eBay that I received the item, they get paid and are off the hook. Grrrrrr I was immediately livid. The Chinese sellers do little crap like this all the time!!!! Well I opened a case with eBay and it is still being investigated. Investigated? It is obvious what is happening. eBay needs to have a ZERO tolerance policy with this kind of thing. I have no confidence in the Chinese sellers. I have had a couple of other problems with Chinese Sellers. Like for example I bought a CNC machine that clearly stated that Mach 3 software was included. Mach 3 costs $175.00 so I took that into consideration and picked that particular one for my purchase.

There are literally hundreds of practically the same item so I could have easily picked another seller. Well, the Mach 3 software was pirated. No question about it. When I installed the software it said it was registered to some person in China, I know because I did not even have the characters on my keyboard to enter it. Absolute pirating of software, no questions asked. I spent hours on the phone with eBay support and I could not even get them to recognize the problem. I mean they have to be intentionally daft. A couple of other things too. The bottom line is that eBay does know what is going on with the Chinese sellers but they are making so much money off them they look the other way.

Being that this is a power supply board with rough edges, the paper bag arrived completely ripped open and the supply board was damaged (pieces broken off, scratched...a mess). I called eBay and filed an appeal. Get this - they grant the appeal but only for shipping charges. According to eBay, they find it a high liability to protect sellers against stolen, swapped, or damaged returned items. Translation: Buyers can "claim" they mailed back an item. If it never arrives...oh well. Too bad, so sad for the seller. You eat the cost. Buyers can return a completely different item to you (swap) the item. So, you sell them a perfectly functioning item. They can say it doesn't work, they swap with their faulty one, send that one back to you, and WIN for them. So, for those that mark their items to protect themselves from this - you're wasting your time. eBay doesn't care.

Buyers can ship the item back to you in a brown paper bag with no cushioning, bubble wrap, ZERO protection, and improperly packaged. If the item becomes damaged due to their negligence in packaging.....YOU LOSE! eBay doesn't care about that either. It's not their problem. As I was told today, as a seller you need to protect yourself against scum bag buyers and "factor that in as the cost of doing business". eBay cannot take on that liability. However, they will protect the buyer 100% despite how wrong they are. So, as sellers who PAY FEES to eBay, we do not have any protection whatsoever from eBay. SELLERS......BEWARE!!

I was astonished and shocked to hear that. I tried repeatedly contacting eBay. All I get is everyone pointing fingers, none of them will take responsibility for my issue. So apparently I lost both my cash and mobile. I contacted the above address given by eBay. They washed away their hands in single word, "We have not cheated you." I feel like I have been scammed by all. Where are my rights as a consumer? Shame on you eBay guarantee. Can anyone help me to resolve my issue either to get back my cash or replacement of mobile? If not, advise me where and whom should I approach to get justice?

After a few correspondence I decided to open a case with eBay and after 8 days escalated it so eBay could make a decision. Basically as soon as I pressed the enter button the case was returned closed because it was not protected under their guarantee. That was never my point of opening the case. My point was for them to investigate the item and see that the seller had sold a fake item. Maybe put a hold on their account until it was resolved. At this point in time I have a fake item in my possession that doesn't even work down over £250. The seller is laughing as they've made money on a piece of rubbish that they've sold and eBay have washed their hands of the whole situation. Is this really how they do business? I'm so dumbfounded on how they handle things as it's always impossible to contact them as any chats surprisingly close. There is no email to contact them on the whole of the website. I have no idea what other options I have.

To Boot: trying to post negative feedback on the deal with seller iGiveBack, **. EBay blocked this. Probably they earn too much by keeping the feedback scores high for their large sellers, and not standing up for small customers. As such for two reasons I am really pissed off with eBay, and maybe one should be warned, and avoid buying from eBay? This as the 100% "positive" feedback score system sucks, and one cannot trust it.

During the month of June, we shipped 2 packages with UPS after printing our shipping labels on eBay and paying for the shipping through PayPal. Something went wrong at UPS. Their tracking system showed both shipments in transit and then for some reason they stopped moving. One was in Texas and the other was in Georgia. UPS undertook a search for the lost shipments and I stayed in constant contact with the buyers. Finally, one of the packages was located and delivered. To this day, the other package has not surfaced. Without being requested to do so, I made a full refund to the buyer. He left feedback for me stating "Buy from this man and make the world a better place". It did not matter to eBay that the mistake was made by UPS AND I DID NOTHING AT ALL WRONG. Because cases were opened, I was given 2 strikes.

There was third problem that same month that I take full responsibility for a package shipped in a thin envelope slipped behind the seat of the delivery person's car. When a case was opened, I offered a full refund and undertook a search for the missing package and found it. I expedited the shipping and a day later I had another happy buyer and my 3rd strike. Unlike strikes 1 & 2 that are UPS's responsibility, I take full responsibility for strike number 3. We made a mistake.

As a result of these three strikes, I am now considered a "substandard seller" by eBay and somehow they have caused all of my selling to stop. After 14 years with 100% feed back rating and $190,816.00 in sales I'm ruined as a seller on eBay. Even though I used UPS and printed my selling labels an eBay and UPS lost the packages, I'm blamed and punished. When I complained to eBay that UPS was one of their shippers and the shipping labels were printed on their site and paid for through eBay, it's still my fault. I was told that eBay provided three options. Fed-Ex, UPS & USPS. They went on to explain that I should have used Fed-Ex or USPS so it's my fault.

I haven't mentioned that I have been a major buyer on eBay for the entire 14 years spending well over a quarter of a million dollars. Why does eBay not value me as a customer? Why are they treating me unfairly after I have been loyal to them. $190,816.00 in sales with a 100% feedback rating on 1,068 transaction and now I'm a substandard seller?? They told me they are simply protecting their buyers and making sure they have s good experience shopping on eBay. What about me? What about my experience as both seller and a shopper on eBay? Take a look at my feedback and what everyone has said about me and my dealings with them. EBay is destroying my business because UPS made a mistake. EBAY IS CHEATING ME OUT OF SOMETHING I WORKED HARD FOR AND EARNED - A GOOD REPUTATION AS A EBAY USER. I FEEL SO CHEATED AND VIOLATED. WHAT CAN I DO? EBAY IS A GIANT AND I'M JUST A CUSTOMER THEY DON'T CARE ABOUT.

When I got it back - it was as new as I described. I made a video of it this time & immediately put it back on ebay for sale. The next buyer loved the item. Now, not only did ebay do me wrong with some sort of automated 4-minute decision, but I was left negative feedback, got dinged on my seller rating, and sold it for about $30 less than I did to the first buyer. I might sell 1 item every couple of weeks now when I used to sell about 15. I hope ebay goes belly up & some other company takes its place.

What the heck? I have pointed out copyright infringements, nothing, reported exhaustively "some" of the other violators, including copyright infringements and they have not done anything about them. I have every reason to believe that some competitor has caused me all of this grief. I'm a little guy, but since I will not be busy selling my items, I will be spending my time trying to take them down and if anyone has anything that they could provide to me I will welcome it. I used to be a manager for a very large company, so I'm not stupid except to trust eBay.

I will spend every day getting screen shots, violations on them, the harassment they have given to me, the anxiety I am experiencing and even more aggravated my situation by sending the police, but the joke is on them. They could tell I was fine, except upset and they spent quite a while with me taking notes. They had me print out all sorts of information I already have in my possession. The anguish has been so intensified with every time of trying to clear this matter up with them. Unfortunately I have a lot of items that sell best on eBay than other sites, so I feel stuck for a short time. I do want to VIOLATE them. ANYONE WITH ANYTHING THEY WOULD LIKE TO ADD TO HELP ME IN MY FUTURE ENDEAVORS, PLEASE ADD THEM HERE.

Also to qualify that this is not a disgruntled short time user of eBay Services, I have been a member since 1998 and Selling since or before 2006. Although, I am not one of their high volume sellers I've had over 7500 transactions totaling nearly $300K sold on eBay and since 2006 been a top rated power seller and currently hold a 100% satisfaction with no markdowns in the past six months! And keep in mind that there are 1000s of buyers that didn't rate or provide comment and since most consumers only complain when there is a problem, we can presume no rating or comment is probably a satisfied customer but these are not used in the metric. A neutral is a defect but no comment/rating doesn't factor in!

Their new system looks at defect rate and over the year since I've had low volume of sales over the last 3 months. I have 2 Opened Cases Items not Received, 3 Opened Cases Item Not as Described, and 2 Neutral Ratings Feedbacks. Not bad considering the volume of sales and less than 2 percent of my volume. Sure I can always strive to be 100% and we do but the criteria doesn't factor in positive resolution with the buyer. All the 5 opened cases the resolution was positive and closed by the buyer (I will go into more detail). I presumed and yes bad on me, that this great customer service would count favorably and not negatively on my performance standard. Now the details:

.Item Id ** - Customer opened an Item not received case even though tracking (shipped day after order) showed the item still in route! The one aspect of customer service we have no control over is USPS or the other mail carrying services. The item arrived 4 days after the case was opened and the customer closed the case and was happy with item and service. In this case the customer took the easy option and opened a case rather than contacting me first. This would have had the same resolution if the contact was made through the customer.

Item Id ** - Customer opened an Item not received case because he saw the item sitting in NJ instead of contacting me directly. Once again this item was shipped on the day after it was ordered and being held or misplaced by USPS during the holiday season. It arrived the day after the case was opened and another successful resolution.

Note: Both of these items were delayed by USPS, both of the buyer opened a case before contacting us and both customers were satisfied with our customer service and item! Both were shipped within the required 1 day handling time and both cases were closed without having to engage eBay! So why the punitive ding against the performance standard?

Item Id ** - Customer opened a case for item not as described before contacting me. He used the open case as a means of communicating his concern. This one is my bad but had he contacted us through contact seller it would have had the same resolution. We sent the wrong Star Trek ornament but the mistake was immediately resolved with the buyer to include discount, free item and he was very pleased with the resolution closing the case the same day. Once again our bad but the customer was rewarded with great customer service...

Item Id ** - This one gets interesting - The customer opened a case because the HD DVD he ordered did not work in his machine even though we e-mailed him highlighting the dynamics of a HD DVD. It is listed in the description and title and he eventually conceded that it was his mistake. Initially he was somewhat abusive in the dialogue but conceded he was wrong several e-mails later! We allowed him to return the item for refund (although not required, it is good CS) and he closed the case. Item was exactly as described, customer initially abusive, we offered return but he never returned the item!

Item Id ** - This is another interesting one - The customer (an elderly gentleman) opened the case to communicate with us rather than contacting us direct. We called the buyer who couldn't find the mounting holes for the plume on a Roman Centurion Helmet. Because of poor eyesight the small holes were not evident to him but as we walked him through it he found the mounting holes, thanked us and closed the case! Another satisfied customer!

Additionally, not as important as everyone is entitled to an opinion, but the two Neutral ratings were somewhat benign and not due to service, speed of shipping but due to minor disagreements in description. One was a box of packs that was a store display that was listed as used but had all the packs. The customer dinged us because we did not describe blemishes to the box although we listed it as an open store display. The second rating I believe was from a child because he purchased a Remembrall Harry Potter Promo Card. He dinged us with a Neutral stating that he thought he was receiving the actual Remembrall and not the Promo as pictured and listed as a Promo...

So I thought at least I had some rational arguments regarding the defects that were assessed against the open cases. After getting cut off twice through the electronic system I reached Niki on the third call. Based on the facts I gave her she connected me with Justin who allegedly had more power to resolve issues in this area. After 20 minutes of discussion with Justin he stated that he didn't have the power to make changes to the performance standard and that it was another department. I was connected with Arlene! I was on the phone with Arlene for nearly one and a half hours (90 minutes) appealing that the performance standard criteria had some faults penalizing sellers for opened cases out of their control; specifically USPS delays and two buyers who conceded the item was exactly as described but opened the case as a mechanism of communication. Sounds rational and I believe that Arlene was starting to concede and asked several times to review this and talk to a supervisor. Three times she came back from these pauses with canned comments regarding:

4. That this may only affect my standing for a short period and although dropping from top rated to above standard would be corrected in the second evaluation cycle if no further complaints were lodged.

Finally I was put on the phone with the Supervisor (Roanna) who apparently was reading from the same script because she reiterated almost verbatim what Arlene was instructed to say. And I asked her if my arguments sounded rational on the appeal of the opened cases and my limited control of USPS actions and the fact the buyers opened cases even though they conceded they were wrong. She stated it didn't matter as they had a right to open a case and this is the criteria they had to go by.

Not the resolution I sought nor the customer service to accommodate a long standing relationship with one of their small but top sellers. I later learned through research that this is not isolated and that surveys and blogs recount similar responses and frustrations. On one site they go as far as to rate percentages of dissatisfaction. On Wikinvest the following ratings exist: 79% agree eBay's sellers are unhappy, and some are starting to defect to other platforms. 93% agree eBay Destroying It's Brand From Within. 94% agree eBay is forgetting who made them a successful company... the little guy.

Another site Ecommerce Bytes goes on discussing the inherent injustice in the seller performance venue and the apparent favoritism toward high volume sellers. They recount alleged dropping of bad ratings for these high volume sellers when small sellers are mistreated and deterred from selling on eBay. Once again, I reiterate alleged but there is an apparent leaked memo that suggests this policy is or was occurring...

So between the 2 plus hours with CS and the authoring of this e-mail I have spent 5 hours illustrating defects against the small seller inherent in the new performance standard. I believe buyers should be protected and have endeavored over the years to be eBay's Marquee Seller and based on e-mails, awards and certificates meet or exceed their standard. Sellers like me are what makes people return to eBay! If I were to leave eBay that long positive relationship with eBay and those customers would be compromised and I am sure a portion of my return customer would come with me and all because of impersonal Customer Service and a broken evaluation system!

On 20 August after being on hold and waiting 10 minutes, I spoke with Miranda (for about 30 minutes) who was the most knowledgeable and sympathetic to my concerns. She went into great detail and explained the process and asked that I wait to see how the review hashes out. She was so informative and obliging that I conceded to waiting to see how the process hashed out. She is the type of CS you want as a Supervisor or Management!

The evaluation came and I dropped to Above Standard based on the 2.07% defect rate (They allow 2% for Top Rated Classification). Since virtually none of the open cases were legitimate problems my standard dropped based on a broken metric system. Sure, I'm whining, but when the kettle is black... it's black! A follow-up attempt was attempted on 22 August with a long wait time (40 plus minutes). That wait time is not great CS. There use to be a feature that would instruct eBay to call me or even an e-mail option. It appears these no longer exist.

A second follow-up was attempted on 26 August hoping the fervor over the new rating system would die down. It didn't pan out as my wait by automated confirmation was 39 minutes! After 50 minutes wait, I was connected with Caden who further understood that there was some legitimacy in some of my issue, in fact removing a neutral that fit into the criteria for removal that was not even the major part of my contention! After 33 minutes of dialogue he transferred me to member to member to see if we could get other items removed that he did not have the power to remove although he agreed with me. Caden by far most facilitating, professional and knowledgeable CS representative I interacted with in the last 8 days!

After waiting another 25 minutes on hold I was connected with Chris and after a pleasant period of dialogue about our selling similarities he conceded that one of the items not as described applied to his parameters for correcting but 2 others did not apply! Through another 70 minutes of discussion we discussed the backlashes and issues that evolved based on the new system. I reiterated that, eBay should realize that I, a top rated, 5.0 rated 100% seller before the reporting period and I have endeavored to be the very best seller and that through my actions have return customers and sellers. I am not part of the demographic that eBay should be trying to weed out! I am passionate that this is a performance evaluation system that has inherent metric issues and some were resolved by their CS and member to member contacts. However there are still metrics assessed against me and other sellers that are beyond and top rated sellers control and those metric should not be used as a mechanism to down grade sellers!

Based on discussion with Caden and Chris I expected changes to two performance defects: Caden to correct neutral rating and Chris to correct one Item not as described. As of 1425 on 27 August there have been no updates. Chris did mention it might take 24-48 hours to reflect changes! On 28 Aug 2014, I called to inquire why my 20 August 2014 rating was not changed retroactively. Adam answered after a 10 minute wait and requested a few minutes to review the previous dialogue. When opening the transaction defect report for 28 Aug 2014 I noticed that the Neutral and Opened Case for Item not as described had not been removed.

The new assessment period has me at 1.83 defect rate! He recommended I talk to a specialist/management staff! Forwarded me to a specialist to see if the defects have been removed. Serena answered in Escalations. She was able to acknowledge that 2 items the Neutral was removed but not from the defect rate and that an item not delivered was removed. She did acknowledge that Chris agreed to remove the item not as described regarding the HD DVD but at that time it had not been removed. She stated that she needed more time to resolve issue but then I brought up my second concern that these changes were within/affected the Aug 20 rating window and that the Aug 20 Above Standard rating should be retroactively changed to Top Rated Seller. Total time waiting for connection with CS (10 mins), time with Adam CS and Serena Escalations was 45 minutes! She stated that the changes would take effect by next reporting period within 7 days and that an e-mail will be sent to me confirming this! She stated that the Aug 20 performance standard should retroactively change on that reporting period to Top Rated Seller...

On 2 Sept 2014, I called to follow-up on conversation of Aug 28 with Serena. Wait time was 13 minutes! First CS contact was with Joanne at 13 minutes and 19 minutes it was cut off. She called back immediately! The appeal for item not received was denied on Aug. 29. Joanne stated that she is infuriated that personnel made claims that they agreed with me and she read this dialogue in the complaint history! She apologized that these representatives would make these claims because she claimed that they did not have the power. In fact she claimed that all three issues seemed to be denied in the appeal. She put me on hold to discuss with a supervisor regarding the retroactive impact to the Aug 20 Eval if any change could have been instituted to my performance standard!

Based on what she had been instructed, no retroactive impacts to the 20 Aug Eval could be enacted. I was on hold approximately 2 minutes and then another 4 minutes as she discussed this with another supervisor! After 31 additional minutes Joanne confirmed through discussion with 2 managers in different departments that even if the appeal on the removal on the two defects promised me, that they would not have affected the Aug 20 rating contrary to what I was told by other CS/Member to Member and Escalations representatives! Total time of wait, discussion to no resolution 50 minutes.

Now having been promised several things over the course of two weeks (initially started months prior with voicing of concerns with the problems with defects that were used to determine Performance Standard) and then finding out that two of the defects promised to me that were going to be removed and then not, followed by a promise of a review by escalations with promised e-mail that never materialized I am totally disappointed in the impotence of the CS and Escalations Reps to do anything, especially as promised! My Points:

1. Performance Standard metrics are punitive to small scale sellers as the cases opened for Items not Received and Items not as Described can be resolved equitably, be unrelated to the items description and delays caused by delivery services but still counted against the seller. For example: Two cases items not received were shipped within 24 hours but delays due to USPS cost me two opened case. A case for an item not as described was opened by an abusive buyer who conceded item was as described but used the case process as a process to communicate and pressure me into making a decision in his favor!

2. Neutral ratings are counted against the seller even if not justified, it is a middle of the road rating and the 1000s of satisfied customers that don't provide feedback are not used in the metric. For example: I received a neutral rating for a Harry Potter Promo card that was photographed (clearly a card) Identified as a Promo Card and an eBay CS Rep agreed it fell within the criteria for removal but was still utilized in my rating!

3. Several Customer Service Representatives agreed with varying degrees of my challenge to certain metrics, agreed to remove them, stated that they wouldn't count in the metric after removal, that it would retroactively change the 20 August Performance Rating and that I would receive a follow-up email insuring this but none of this happened!

4. The last CS Rep spoken with of 3 Sept 2014 stated that the appeals had been denied on 29 Aug, that an alleged call was made to me on 28 Aug to discuss this (no message), and that all that had been promised to me was not in the power of the Representatives although she saw in the comments trail that they agreed with some of my contentions and forward them for further review!

5. Total time dedicated to conversing with eBay representatives and articulation of e-mail 20 plus hours with no appropriate resolution!

6. In 16 years of dealing with eBay my survey ratings for their performance have been historically high 8-10 but I cannot in good faith recommend eBay to new sellers with a system so flawed and prejudicial to small sellers where even erroneous allegations are charged against the seller! Rating eBay's Performance Standard, CS, Member to Member and Escalations performance now would be in the 1-3 category!

I've tried to call eBay to talk about it and was told "the executives upstairs have decided that you can no longer trade on ebay - ever!" So with over 13K sales, 10 Years an account holder and 1900 positive feedback - eBay have sacked me off overnight. I even wrote a letter to the "head office" in Ireland - no response. I've tried to set up other accounts - but they have been blocked as have been linked to my main account. They wont even communicate with me. I heard a seller in the USA is taking ebay to court over these "bad business practices" as they always seem to rule in favour of the buyer. I pray for the result of this case to win in the plaintiffs favour as the repercussions against ebay could be massive. As I was in process of setting up a small business (and using ebay as my main outlet) I now find myself at risk of bankruptcy as I cannot shift any of my stock, nor pay bills.

I filed all my proof including a receipt from the P.O. showing the weight. Even though this guy had lots of problems with other sellers and a history of abusive feedback to other new sellers, they gave him the money. I did insure the box, so I guess I'm not out the money but I will never buy or sell on eBay again. Still waiting for my $50 coupon, then they will never see me again. I don't know how they can treat their sellers this way, especially those who are just getting started.

BUT I found a lot of harassment shopping with eBay India... eBay India eBay USA. Quality Indian eBay do not check quality standards... as if quality does not matter to shoppers in India. eBay USA was very correct on their quality audits and I do not remember surprising damaged products. Customer Care Attitude Very Slow, inefficient, very late replies, and do not take issues in friendly way - Very systematic, friendly and supportive Guarantee for buyers. THE 30 days guarantee is a way to embarrass and harass customers so that even if their product needs match, customers will always like to stay away from eBay. eBay was a source of trust and respect when I shopped in eBay USA using my email **.

I am very surprised to buy a product of around 6900/- (SPICE MI 509) INR FROM EBAY India. But the product continuously switched off due to its overactive sensors (on top of phone) and I had to switch it on after every 5 mins... In India I had much pleasant experiences from Flip Kart and Myntra (very similar to what I had from eBay USA); But eBay India is creating bad name for eBay due to its customer harassment and poor quality of products. I felt betrayed and cheated when eBay guarantee personnel asked me to take phone to Spice service center.

My argument is that why should I be made to take a brand NEW PHONE which was defective when it reached me to Spice Center which is 15 km away from my house and season is rainy here in India and I am not able to drive or walk due to paralysis. THIS IS ABSOLUTE HARASSMENT FROM EBAY AND INHUMAN BEHAVIOR TOWARD A PARALYZED PERSON BY LOWER LIMBS. I REQUEST AN ETHICAL AND MORE HUMAN ACTION ON THIS SIMPLE ISSUE. For me who values my money as I am without job currently and spend a lot of money on my health (due to paralysis). Please resolve early. I do not want to post my video against eBay on YouTube and post my article against eBay on various INTERNATIONAL BLOG SITES which will affect eBay business in all countries and expose eBay embarrassing truth and inhumanity to the world.

My email to eBay INDIA is as below: "EBay Guarantee claim - **. My phone gets switched off after some time as its sensor seems to be working properly. The same cannot be proved with images. Moreover I do not want to go to spice center for this brand new item as we expect a new product should work perfectly fine. Moreover I am paralyzed and cannot travel."

Even if I was a HEALTHY person (no customer a defective product delivered by eBay), IT IS EBAY RESPONSIBILITY TO GET PRODUCTS CHECKED AND SENT ACROSS IN WORKING CONDITION. I have always shopped on eBay on trust of eBay and its guarantee. I hope eBay will not cheat me... and refund my money. I have sent images of the box to eBay, BUT EBAY IS NOT RESPONDING SINCE 2 WEEKS.

When my husband call the eBay 4 times, they cannot resolve the issue and the worse part is eBay hold all the funds that my husband sold because of the stupid buyer feedback. eBay counted is a 4 negative feedback from the stupid buyers instead of 1 feedback. eBay have no rights to hold of the funds that my husband sold. It was our money, not eBay's money. Where is the protection of the seller? That means eBay just protect bad buyers from the seller. We want our money. Why are they holding the entire funds? SELLER DON'T SELL AT EBAY ANYMORE. GO TO DIFFERENT AUCTION SITE. EBAY DON'T PROTECT THE SELLER.

Upon escalating this, I got call from supervisor Aniket. He ridiculously started blaming that item was delivered and was not ready to share copy of DRS copy received from courier company and was asking me to visit courier company in Bangalore which is ridiculous. He also says “if you are not ready to visit courier company in Bangalore that mean courier company is right and you are lying". Extremely ridiculous behavior. Then what is the use of online shopping? EBay does not even take responsibly of delivering right and if item does not get delivered to you, they do not hold responsibility of checking with Courier Company too. Not sure if item was actually shipped by seller, as they were not ready to share copy of courier receipt. People just lose money by shopping at eBay.

Awaiting item delivery on not as described case (Closed)

Case Unresolved and closed by eBay. I was forced to return the item to Hong Kong at more than the refund amount (LOL).

1. The item arrived but was not as described. 2. The item was damaged in receipt (The fan was damaged due to poor packaging bubble wrap for video card. lol again). The item was then tested in the system and was faulty on top of the fact that it was not the right item and the one fan was damaged. 3. I took screenshots of the display adapter and what it looked like when in the pc and of the item in detail of the damaged fan and the packaging and opened a case with eBay. 4. The second card was ordered shortly after the first but before I received the first item ordered on Jul 24, 2014, still not received item. A case was opened and that's where the poo hit the fan. 5. eBay messed up and entered the the item as not as described and to be returned lol again as how do return an item if I did not receive it?

The reason they gave for closing the case was I gave the wrong tracking number? So is it that easy for the seller and eBay to dismiss the buyer's condition of being ripped off? Close the case, the seller gets to keep the money, I get to be Pi**ed off and will never buy again on eBay. Win-win all round.

I started eBay about 12 years ago by selling a Mickey Mantle rookie card in an auction. I had been collecting baseball cards for years thinking maybe someday they would go to my kids then grandkids. It sold for $110.00 and I was very excited. The card itself was in a heavy plastic case so I put it in an envelope with a stamp on it and mailed it out. When the buyer got it he emailed me to let me know he was very happy but suggested I mail my items packaged better and with a tracking number so a buyer does not state they did not receive their item. I thanked him. And he gave me a great feedback.

Because I enjoyed the experience and made some extra money I decided to continue selling items of all different kinds. My husband is sort of a hoarder and has always went to Thrift stores and garage sales and I definitely had a full garage of stuff. So we made an agreement that he would have his office room in our house that was off limits, but anywhere else in the house was o.k. This may bother some hoarders but my husband seems to be the type that likes to learn about something new, then he gets bored with most of it. eBay was going pretty good at the time. My items were listed as sold as-is and buyers seem to be reading my ads because things were going great. As time went on I did have some problems which I figured out was because I sell so many different types of items that it is hard for me to know everything about every item and buyers seem to think you should.

My 2 main issues at the time were Buyers who would buy something for a certain purpose and then realize the item they purchased would not work for whatever they purchased it to do. (The reason I know this is because they emailed me with the question before they would purchase and I would tell them I do not know.) The other is new items would be opened, used for whatever purpose they bought it for, then wanted to return it used. They would send me an email which always states item not as described and does not work, as it is the most logical thing to say for any buyer that wants to return an item no matter the situation. I would tell the buyer to return the item and the refund is purchase price + original shipping. I never argued with the buyer as I would rather get the item back the way I sent it so I could resell it.

A lot of buyer at this time would not communicate with me in any way and just left negative feedback. The other situation I choose and was hoping would help keep buyers happy, if a buyer states the item was damaged in shipment I would tell them to send me a picture of the damage and I would refund them and they did not need to return the item. This was hit and miss as I felt some buyers damaged the item slightly for the refund when this statement was in my ad, when it was removed from my ad this issue happened a lot less. Some of the craziest things that happened throughout my experiences up to now:

1) A buyer purchased a weather product that must be hooked up to a computer to set up. After I shipped the item the buyer emailed me stating they had a friend that worked for the post office and I should send the item Priority mail and double box it because if I do not, it is sure to be damaged upon arrival. I emailed the buyer back stating I had already shipped the item and you choose to pay for parcel post so it was shipped the way it was paid for. 3 days later the buyer emailed me where is the package. I looked up the tracking number and copy and pasted the information that the USPS gives you. The buyer emailed me back stating it is sure to be damaged when it arrives. (*Any seller know this is already going to be a problem). When the buyer received their package I did not hear anything for a week then the buyer emailed me stating they could not figure it out or get the item to work right.

I googled the item for information on setting it up correctly and emailed it to them a week later. Then the buyer emails me the item was damaged in shipment. I emailed back stating you never said that, you only said you could not get it to work right. I was emailed back if I do not refund their purchase without having them send the item back it will be returned damaged. So what's the point. I refunded the buyer and the buyer left me negatives feedback and low ratings. I decided to call eBay and sent them the emails. Their statement was "there are very few buyers like this so it should not hurt your ratings." eBay changes its policies constantly and it is very hard to keep up with them. At this time I had found out that a buyer can return an item for almost any reason. They can leave us negative feedback whether we deserve it or not, even if we can prove we do not deserve it and all we can leave them is have a nice day.

2) I sold a computer tablet with a cracked screen, the unit powered on and worked. However I decided to sell it in the parts only category so there would not be any issues after reading information on Google that items in that category cannot be returned. So I took pictures of the item powered on and of the cracked screen and the item sold in an auction. After the buyer received the item he emailed me stating he wanted to return the item as the screen was cracked more than he thought. I told him "you got to be kidding, this was sold in a parts only category." Conclusion: He opened a case. I escalated it and he won and I got a strike against me because at this time if you solve a case on your own it is not held against you. I will never sell in the parts category again because buyers pay less in that category due to it being parts only. This is the last really crazy one then I will be up-to-date.

3) I was selling a keyboard and was surprised when the buyer was international. I think the keyboard sold for like $150.00 the shipping was 119.00 through UPS. I made the label through PayPal and dropped the item at UPS. The buyer got the item and was very happy. 2 days later UPS pulled 880.00 out of my PayPal account. Conclusion when I printed the label from PayPal for some reason the weight was listed as 0.00 lbs and the total shipping price for the weight was almost 1000.00. I had no repercussion for this happening and I fought for months as to why they would allow me to make a label with 0.00 weight and nothing popped up to state you need to add a weight amount and my ads are set up for weighted shipping prices. eBay, PayPal, UPS all stated it was no one's fault but mine own. UPS punches the information in at all their location centers and no one bothered to say anything to anyone. I only ship through UPS when I have no choice now. I guess this happened at the right time as I had been doing good on eBay and was saving a nest egg in PayPal. So I got lucky and it did not put me out of business. Normally it would have.

This is pretty much where we are now. With eBay over the time I had opened a second eBay account because my husband wanted to start selling books. Never really happened though. Like most other sellers my account was limited a while back. I called eBay once to have my account raised when it was considered above average and I felt like I had to grovel for it, but they raised me a whole 50, I was so proud. I had around 1500 item listed when they limited my account and they cancelled all but 300. I am sure it hurt others like it hurt me. I was making 1500-3000 a month and now I make 300.00-1000. What a drop but I have to keep going. I need whatever I can get like most sellers.

eBay is the most stressful thing I have ever done. You try very hard and eBay still gives you the idea you are a waste of life and this type of business is not for you. My account was above average till this new star rating came out. My account says above standard, but when I go into the dashboard I am below standards. I have had 10 items not as described in a year, but no returns as I solved all the problems. However it is meaningless with eBay whether you solve the problem or not.

As I am doing my best and waiting for my next eBay evaluation on 9/20/2014 I have already had 2 hiccups. 1) A buyer has not received her item. I looked up the tracking and it has been sitting in one location for over a week. Because I have no answer and all my tracking is uploaded, I just refunded the buyer and told her to keep an eye out for the package. (THAT'S 1 DEFECT) 2) Sold an item as used. I always take pictures of power items turned on to show the buyer and to cover my butt. However the buyer opened a case item not as described. I explained to him that the item was tested and I took pictures of the unit powered on. He stated that does not matter it does not work now. So he has a 17.00 paperweight. I am not sure where to go there, so I refunded his money and he keeps the item. (Defect 2) I will see a lot of you on the other side.

So far we have been caught out this way twice. A buyer even had the cheek to send us a message outside of eBay, extolling the virtues of this new system and also thanked us for a brilliant product. When this was forwarded to eBay, the agent said, "We can't do anything about it as the message was sent from outside of eBay." So Sellers are buggered if they do as eBay say and also Buggered if they don't do as eBay say. Also if you decide ok, ENOUGH IS ENOUGH, and decide to close your shop you have to give eBay 30 days notice, But eBay have just told me that I will be Messaged just before this system kicks in. No notice. So eBay still earns out of it. After long discussions with my business partner, we have decided we can no longer afford eBay. CAN ANYONE ELSE RECOMMEND ANOTHER AUCTION SITE THAT WE CAN MOVE TO?

The problem is eBay counts on you giving up. Then these fees add up. The term: "Nickel and dime you to death", is living fat and well at eBay. eBay runs their invoices two weeks off of PayPal's billing cycles so you have to filter through both sets of paperwork to figure out how these fees keep showing and increasing week to week; i.e., two weeks' worth of fee fluctuations show on PayPal for one month but do not show up on eBay invoices because of the overlap. So this is a trick that most people do not see. eBay not only charges a percentage on shipping, it also started having FedEX shipping billable to accounts on PayPal. If you do not watch both PayPal and eBay closely, overlapping will occur here too causing mistakes on your actual eBay invoice for items already paid via automatic payment via PayPal.

All of this confusion is intentional. How hard is it for PayPal and eBay (who are sister companies) to merge their billing cycles? Because it would be in plain sight to all sellers and not just those who re-do accounting for their own clients? Go figure. I cancelled my account with eBay for the sheer fact that they DO NOT care about their sellers. eBay never made contact with me unsolicited until I closed my account. Then they sent me a box within 24 hours telling me how I was valued. I guess I, the seller, am just another number to them. Well....now I am one LESS number to them. Taking my items to eBid.

Today. I list my auctions with in depth descriptions. If there is a tiny ear mark in a book, I mark it down. If you read my listing, the actual description of the product is not as long as everything else. When I learn something knew (especially when I get continual questions about one thing), I put it in my description. I do my best to educate my buyers. You have to remember that people buying do not know the ins and outs like a seller does (or should).

I give the best customer service I can. It is a pain sometimes because I work full time and do eBay on the side. However if a question comes in, I answer it. It is amazing how many thanks yous I get from just answering a question. If I ask a question of a seller when I buy and they won't answer, I move on. If you can't take the time to answer me, how is the rest of your customer service?

Most of the items I sell are no longer breakable (thank goodness). However I still take the time to ensure they are wrapped properly. I have found that I can get the white wrapping paper moving companies use and it works, and is not expensive. Breakable items are packed tighter than a sardine. If I get that gut instinct I make sure I take pictures of the packing and everything else. If I really get that feeling I will buy on my own dime extra insurance. Trust me it is worth it. I do get a bit nervous when I sell electronics. I am talking about a cell phone when I upgraded and a laptop that was hardly ever used. However, so far no issues.

Returns. I do not take returns unless the item is not as described. However there is a time that it is not worth it. One woman complained that I wasn't like a store (and she named the store), (please I am an individual). She was threatening (this is a by product of the inability to leave bad feedback). I read half her email, told her to return the item in the same condition she received it and I would refund everything plus the amount she paid to ship to me. (I have a little fund for this type of thing). It took her a month to send it, but she finally did. After the transaction was complete, I blocked her. I don't have time for people who want the world for nothing. My time is worth more than these people will spend. If I make a mistake, I will own up to it and I will either replace it or refund their money. It makes sense.

Sending packages. I had a woman who said she didn't get her package. The tracking number said she got it. However eBay refunded her money from their account. Two weeks later she leaves me glowing feedback she got her package. No wonder she is happy, she got it for free, free, free. I turn these people in because eBay does track serial complainers/scammers.

The bottom line is, I take the time to write excruciating detailed auction descriptions (use turbo lister and cut and paste) and good pictures. I go above and beyond and give each and every customer (even those who are mean) the type of customer service I want to receive. I also ship the next day. Trust me this can be a major pain but this goes hand in hand with customer service. I also acknowledge return customers (I have quite a few). I want to feel special when I buy so I know they do too. Now what I hate is that I cannot leave bad feedback. This is why buyers have become threatening and attempt to use extortion. They know you are in a bind and there is no one to champion the seller. I wish they would at least let you leave neutral feedback, but no not even that. Oh for the old days.

Fees. That is something I have no control over. I can either pay them or leave. Two choices. There is no sense in me getting upset over it. I do pay attention though. Regardless, eBay is what you make of it. You need a plan whether you are a one or two item seller or a 200 item seller. I have had my share of time in the barrel, but for the most part, I am all right in my place right now.

If anyone can please help my teeny tiny brain cell out I'd appreciate it. The reason I have been prohibited from selling is because over the last 4 years 14 customers have gone through resolution centre to say item was not as described. I have resolved all these "problems" and either resent another case or refunded and they have all been happy BUT here lies the stinger! EBay say that because these 14 customers did NOT leave me feedback it goes against my selling power and I am now not a trustworthy seller. So I can sell anything else I want but not phone cases. I told them if they were unhappy they could have left negative feedback. Apparently NOT leaving negative feedback is WORSE than leaving it! By not leaving it, it means they were still unhappy and rather than say so they have almost put me out of business!

I am not allowed to appeal against it or complain - eBay word is law. I have told them of other sellers selling fakes (which I have countless times told them) and they are still allowed to sell! Even dangerous goods which were pulled off 2 years ago are still there! So really instead of me being smug that I have 100% feedback and (trying) to keep my customers happy I should have “bleep” them all off and gotten 1 thousand negatives because at least then I could still sell my phone cases! Those 14 people out of 7 thousand have basically shut my business down! Any ideas? Anyone?

I contacted E Bay about this and they told me since the buyer returned the unit there wasn't anything they could do since there isn't a way to prove where the damage happened. The Buyer did not mention any damage to the shipping box when they received the unit. So now I have to refund the money and am stuck with a broken item that I will not be able to sell now. I will be closing my EBay account and my PayPal account once this is done. Ebay protects the buyer only. What a joke.

Note that the new rating system makes it almost impossible to have a top rated status and qualify for discounts on selling fees. I was Top rated for two years and have worked hard to provide customer service. Many of my customers have been return customers. I have often accepted returns when it was an I don't like it or it doesn't fit (even with all measurements provided) situation, and even taken a return of pants that were obviously worn, all in an attempt to keep my and eBay's customers happy. I have unsuccessfully attempted to fight eBay's unfair ruling when a customer returned a used watch instead of the new Invicta which I mailed out, even though I had photos of the new watch which was mailed out in pristine condition. eBay continues to extort fees from its sellers, and I plan to work down my inventory and leave the website within the year.

He emailed me a question if it was cleaned and eBay made a decision on an email not the ad. All I said was I did not know if the coin was cleaned. How does that violate description laws and rules. Why buy the coin to begin with if you have doubts? The buyer 3.5 weeks later says to eBay without contacting me, the item is not as described, and files a claim. Three weeks later!!! Honestly it now sounds like a well laid plan. Almost like he had done this many times. Pay Pal puts a hold on my account. I call they lift it. I said "how can you claim against me 3 weeks later for buyer's remorse?" Saying No Refunds All Sales are Final is a bunch of bull!! Pay Pal/eBay says the buyer has the right to buyer protection up to 90 days to return an item, and we (eBay/PayPal) reserve the right to take it out of your money, account, Credit Cards.. whatever. The buyer does not have to notify you!!

Like you other out there I read, they take what is grocery/gas money away from me, and I do not even have the item. Like the guy with the records, I believe am in a bait and switch situation. Pay Pal said they can keep your item and still make you refund!?? These are buyers who have 100% feedback too. You know why? Most people feedback as soon as a buyer pays! Who thinks of someone turning around almost 4 weeks later putting a bad mark against me or any other seller for non-refund. Item not as described? After 3 weeks? When a case is opened against a seller, the buyer from my understanding, can change my feedback profile, but I cannot change theirs to reflect and warn other sellers of scamming ways. Once dishonest buyers get a major wind of this, no one will be safe.

eBay/Pay Pal admitted I did nothing wrong. It is buyer protection. What about the seller protection against scamming buyers? All they said was to block the buyer because of his harassing emails and not to escalated any neg. conversations that can be used against ME. The buyer is goading me (AGAINST ME?) for my item. This is so you can get your merchandise back. If buyer can prove harassment back from me, I could lose the item and the money. I said that I wanted a review done on this person to see how many times he has pulled the exact same thing on other sellers. I also told them it is not right that the buyer can reverse feedback on me via a claim, but I cannot edit or update the buyer profile to warn others. Now I know and have learned a few things that are total lies. ALL SALES FINAL. *NO RETURNS*NO REFUNDS*. YOU CANNOT BELIEVE BUYER FEEDBACK. *YOU CAN LOSE YOUR ITEMS AND STILL BE CHARGED BACK*.

Please be informed that I feel that since you did not bother to read the facts and that to quote your customer representative, "We dropped the ball on this one," I want the balance of $317.00 refunded to me. I spoke to your management today and was told to take the $50.00 or nothing. I come to this public forum because I am tired to being treated as a lesser equal than eBay which is in my opinion here and above is wrong and omnipotent.

There are too many Scammers out there that purchase things online and pretend they didn't receive it or someone stole it from their porch etc. eBay and Paypal both will refund the scammers money before investigating. They win, you lose and it leaves you out a merchandise AND money for the item and the buyer probably laughing and move on to the next Seller to scam. I sell only on Amazon now. They probably turn around and sell the item elsewhere.

Ebay's rampant criminal money harvesting has likely caused more than one person to be arrested and I am sure others have had evil thoughts about how to get even with these low life scum bucket piles of monkey dung that manage the ULTIMATE LEGAL scam. They have a monopoly and are exploiting it, very reminiscent of what went on 110 years ago when the government had to step in and break them up before they sucked the whole country dry. The billionaires just scoff at what we sellers lose. $150 to them is just pocket change. $150 buys my food gas and helps on my monthly expenses. Those idiots spend that on a spoonful of caviar then spit it out because it had a slightly off flavor. My guess is the Ebay squeeze may be part of the master plan to subjugate the poor and force them to conform and give away all their money to a greedy corporation. It is my guess that the majority of the affected sellers these days may be Democrats they have identified and singled out to exploit/ruin. Ever since Obama entered office the racist capitalist pigs in this country have raised prices, offered less and squeezed us for more more more (listen to the C.C.R song it ain't me).

I believe the majority of ebay stock is likely held by conscious less dead eye Republicans with tunnel vision and they are using this as another tool to get revenge for electing a black man as president. They need to be held accountable for their treasonous actions. Hurting the little guy to promote their own greedy agenda is wrong, criminal and UN AMERICAN. For those of you unaware the GOP is nearing the end of a 35 years plan to destroy public education, break/infiltrate unions and monopolize every segment of America by whatever means necessary. Why do you think mom and pop stores and restaurants are a dying thing. The reason the GOP is against abortion is the poor are expendable and if they send the poor to fight the wars their kids won't have to go BOTTOM LINE. At this point some reading this may think I am nuts but in reality everything is relative to everything else.

My best suggestion is a 1 month vacation by ALL non corporate sellers or POSSIBLY can every ebay dealer with a complaint show up at the FEDERAL courthouse during the month of October to picket and complain about all the abuses Ebay has forced upon the sellers. As a country we are are already selling our natural resources for bottom dollar to China and getting nearly worthless products in return, but the big wigs are still making a profit!! while the rest of us are going down. Are these ultra rich aliens or something ?? Is the world going to end soon and they know it or are causing it.

In ten more years there will be little in the way of resources or collectibles left in this country, it will be a sterile wasteland inhabited by the rich and those scratching to get by, no in between. Something needs done about the greed. It is alright to make money but if you have to hurt the ones making it for you it is wrong. The current state of the economic field in the US prevents the right of life liberty and pursuit of happiness. That is a VIOLATION. As citizens we should step up and demand reform. Don't waste your time calling ebay, all you will get is the runaround from clueless minimum wage clones in a third world country who read off of scripts and do not speak proper English. Please cut and paste this into ANY forum you like.

Then, 3 days later, he emails me that he would like his money back. I explained to him that I did everything to assure he was getting what he paid for. The case was escalated. Garrett explained to me that they sided with the buyer because he felt like there was fading in the item. I asked if he saw that fading in the pictures I listed - he responded that they were going on the buyer's word. The good news is, if you are a buyer, you can buy, use, and return items for a full refund. That is a great deal. The bad news for a seller, you have ZERO protection from eBay. So good luck to you. No matter what attempts you make to assure the buyer is satisfied.

Eventually I found an email address to contact PayPal. I send to PayPal a copy of the email that I exchange with my Asian seller where he says that he will send me a new item because the one I have is defective. PayPal send me back a reply saying I have to send back the item and its original box and it's in original condition. Obviously the item is not its original condition because I used it, this is how I know it's defective. Then I call PayPal and explain to them that the seller has lied to me and I ask them if they read the email exchange between seller and buyer. PayPal told me that they don't read the email exchange and they find it sad that seller lies but there is nothing they can do about seller not cooperating. Basically they don't care if the seller lies. I ask to her, what happen if I ship the good and the seller says he have not received it. Read horror stories about people return good to China for a refund.

PayPal have very big security issues. PayPal want me to return the defective item to Korea. The only problem is that the returning address provide by PayPal did not have a postal code, and does not have the seller name. PayPal gives me a false return address. I am going to demand a credit card charge back. My case against Paypal will be easy to make because, first I have the email exchange that proves that the seller lied and second, the return postal address is incorrect. PayPal does not run any security check on their Asian seller. PayPal don't check if the postal code of Asian seller is accurate. Don't use PayPal and Ebay because they have big security problems. There is no buyer protection on Ebay. Google credit card charge back and kept email exchange with seller and PayPal and raise a credit charge back right away.

My conclusion is that eBay has lost a lot of customer and seller because of bad practice. Now they have decide to scam people using Chinese seller. First they export all the job to China, now they are using the Chinese to scam us. So the buyer protection is really rigid and is made to protect Asia seller. This is why they remove negative feedback and they are closing US account. Nobody is going to sue a Chinese seller. Ebay is now a scam organization using Chinese seller. I think that there is no buyer protection program or seller protection program, except for big Chinese warehouse selling Chinese crap to defraud people. When your business model is based on fraud, it means that you are dying. If I were a seller or buyer, I will stop using Ebay at all, except for Chinese seller.

Shipping back defective item should be the responsibility of the seller. This way, it forces the seller to sell quality products (not cheap junk) and reduce the number of scammers. The return policy is designed so that you pay the shipping fee. Paying shipping for a non-expensive item don't make sense. This is where eBay and the seller make money. By selling cheap china junk that don't last and demanding that you pay shipping fees for the return of a defective item.