eBay Reviews

If things go wrong, eBay will side with the seller over the buyer. After being screwed several time, I finally left after buying clothes for my granddaughter when the seller did not like the amount I bid and lied and stated that the clothing was stained by her daughter and refunded my money. The following day, she re-sold the clothing and eBay sided with her! Do NOT do business with eBay!!!

I purchased two mechanical keyboards from extrememicro. The keyboards were Ajazz Geek AK33 Backlit USB Wired PC Gaming Mechanical Keyboard Black Switch. I got a white one and a back one. Well it wasn't completely my intentions, but I bid on two, to ensure I would win at least one, but won both. Now that is fine and it's not part of my complaint against eBay. My complaint is that you have only a small window of opportunity to leave feedback for the item received.

Purchased a pair of shoes that were advertised as a bigger size than the pair I was sent and quite obviously didn't fit. Contacted seller who refused refund unless I pay return postage and a "20% restocking fee". With postage and that fee, I would be paying almost the amount I would for the shoes and getting nothing for it. The seller removed the sizing chart from the item description shortly after I raised the issue, but I managed to get a screenshot of it beforehand. Contacted eBay who said the seller is not allowed to charge a restocking fee and that I was entitled to a full refund with the seller paying for postage since it was their fault they falsely advertised the item. Well that all sounded great but unlucky for me, I wasn't aware of the hidden clause in eBay's so called "buyer protection - 30 day money back guarantee" that if I happen to submit a dispute via PayPal, I am no longer entitled to the eBay buyer protection.

I order a shack mount connected to a pop filter about a week ago. Everything looked fine. Shipping said delivered, the money was removed from my account, but the thing is I never received the item. I went to the post office. They said the mailman couldn't find the address and the item was returned to the shipper. Contacted the shipper several times asking for a refund. Never received it. I was even denied by eBay! I have paperwork saying it was returned to the shipper and everything, still no refund. eBay is a ultimate rip off. Unless you like losing money, don't use eBay.

I opened my eBay account when they first became a "thing". I have sold and purchased over 200 items, but haven't sold recently. I tried to sell an item this week. It took me 8 phone calls, with 8 different answers given, to get this transaction completed. It wouldn't let me list. I was told that my selling limit was zero, then told that it wasn't. Every person at eBay that I spoke with had a different answer. I also have had PayPal since that started too. I have sold items upwards of $800.00. This week, I sold an item, and they have placed a "hold" on my funds, with no warning, and not until after the transaction, and an email that said "ship now". I offered free shipping, and planned on using proceeds of the sale to ship the item. The "link" that might explain why my funds were held doesn't work, and there was NO warning that MY money would be delayed. I wouldn't have sold in a 1 day auction if I didn't need the money.

We were cheated twice and I am sure hundreds of others being cheated by this company every day. Last week we ordered ID card printing trays. On receipt we found the quality is hopeless. We logged a complaint immediately for pick and refund. Unfortunately, eBay does not have option of RETURN on their action button which all other companies have. After two hours seller called us and said "Sir, these are good trays and please use them. They are imported and I can't do anything."

This issue is over customer loyalty not $. I am an established 14-year seller with 100% rating, not one complaint. eBay sided with the customer with little research and provided no support to the seller around my own complaint and did not even acknowledge my appeal. It is impossible to get anything done on the website as it is a vicious loop. I even contacted them by phone and they were unsupportive. The Customer was rude, negative, angry and lied about the product I sent.

I decided to use eBay for the first time as a seller and it was an absolute nightmare. My buyer received her item over two weeks ago and I STILL have not received my payment. I was on both PayPal and eBay's customer service lines, being passed back and forth trying to speak to a supervisor for over an hour. There was some type of imaginary hold on my account, preventing me from receiving my money and neither of the companies would own up to the hold placed on my account. Never using eBay to sell items again.

BUYER BEWARE: Purchased a replacement truck grill 14 months ago from the eBay seller Larry ** (fordtruckgrill) #**, the chrome has started to peel/flake off. I contacted the seller, sent him pics and he immediately accused me of peeling off the chrome and refused any contact info of the manufacturer or any suggestions of a resolution. Since my previous grill lasted approximately 13 years, I feel it is possible this may be a product defect and is a big cost to me since the cost with shipping was over $200.00. eBay does not allow any alerts against a seller if it has been a significant time since purchase therefore any product deficiencies can never be reported if they occur at a later date.

Sellers on eBay have found all the loopholes! And, buyers are having their pockets picked in the process. Sure, it's a seller's market because they know it best; it's how they make money, so they (or at least the entrepreneurial ones) have figured out how the technology works, and some have learned to game the system in the process. Take Fiscloset, an international seller on eBay. We won't bore you with the details, but suffice to say, a non-eBay venue is the only place we get to let anyone know that we had a bad experience with Fiscloset, because Fiscloset figured out how to work the eBay system so that we would never be allowed to complain about them, or present our side of the case, or even leave feedback!

They allow buyers to manipulate sellers. They are the only corporation in America that I know of that expect you to sell an item to a buyer the buyer make up false accusations and they expect you to let the buyer keep the item while you give them a complete refund of shipping and item price. They say "we are here to protect you" till it happens to you over and over. I know it is a choice to sell on eBay but with all their new policies changing all the time. They have you by the neck in some cases or you pay a fee to quit selling with them. What an awful trading place anymore. Unless you are the one doing the screwing it has turned into a terrible option online. Maybe if more businesses and people would see this the Monopoly would be over. Thank God for FREE sites that offer you the exact same thing without being robbed.

We have sold on eBay for 15 years. They have recently replaced American customer service jobs with foreign call centers to save a few bucks. The service is terrible and we as Americans have to stand up and start boycotting eBay. eBay used to be a family friendly community and was a great ecommerce site that was fair for both sellers and buyers. Our company has been in business 47 years and have an excellent reputation in the community. eBay is absolutely went downhill. Our orders are down 60% and eBay has made selling on eBay a nightmare. As of August 1st we are closing our two eBay stores and will never buy anything off of eBay until they bring our customer service jobs back to the USA. We have moved to Amazon and also sell on Bonanza. We have power as a people and please join the boycott.

I have had mixed experiences with eBay over the years. Some are excellent and some are only so so. I also had a few negative experiences with certain sellers. I would recommend that you only buy NEW WITH TAG items and spend a bit more, after all, you really get what you pay for for the most cases if not all. Be cautious when the sellers are selling NEW items without TAGS - some of these items might have been bought long ago and they are old new items in my opinion. Ask questions before you make any purchase and make sure the seller provide refund service.

I sold an item to a buyer in New York. The buyer said there was a part missing and demanded money from me. I said I would be happy to return the item but I would not give him money. He filed a dispute with eBay. eBay made me pay for the return shipping and return his money so I am out double shipping the item and my money. I never received the item in return. I filed a counter dispute and eBay closed it without even contacting me first. I opened another dispute. eBay then said I never returned the money and closed it again. I have my receipt from Paypal right here showing I returned the money. People are going to stop buying if there are not any sellers. Goodbye eBay.

I ordered the White Lcd for iPhone 5s and I received black Lcd for iPhone 5! I contacted with seller to change the wrong item for me. They didn't answer me on-time. I left a negative feedback because I wasn't happy with them. After that the seller forced me to change the feedback, and I didn't... I've got all the messages as I attached some of them. Feedback is the buyer's duty, not the seller. How the seller forcing me for positive feedback?

I've had trouble with an eBay seller who did their damndest to withhold dispensing me my just refund. Selling there is a nightmare. PayPal, ditto. I left both shysters for good. The eBay/PayPal buyer guarantee is a JOKE. PayPal does NOT pay their sellers, who have continually done so out of their own pocket. Meantime, they've charged vendors. What? This oughtta be unlawful. No seller is screwed without eBay. Trust me. There are so many other options. If more folks quit crawling back to both these cheating companies, for sure eBay would fade away as a regret of the past only. EBay is super nice when you sign up; but cross them and you are cast down into censure, silence. Buyers can drop ugly or even untrue after the seller begs please don't, even apologizes. Unfair system too. I hate eBay enough now to stay away. I hope they get tunnel avalanched with a class action one day - a lot of people have been seriously maligned by them.

Any negative comment I leave to seller they delete so they can always look good and innocent and the buyer gets ** multiple times!!

I am writing in reference to eBay NOT protecting sellers. We sold an IPhone to someone in India. As India is NOT in EBay's mailing label list, we called Ebay and they assured us that with an US POSTAL TRACKING NUMBER we would be protected. We have that in front of us as I write. We mailed the phone. Then the person in India SAYS he did not receive it. We called Ebay AGAIN and again they assured us with the tracking number proof we are protected. LIE. They Ebay, with NO proof on the buyer's part, no police report, nothing, took his word for it, and TOOK over $450.00 US out of our account including the shipping fees WE PAID as India is not on their mailing label list as I mentioned, and even returned that to the buyer in India, who, for all I know, is using the phone as I write, laughing at us.

I bought some furniture off eBay, whilst the furniture was ok the service was a nightmare from Hangandsnooze. The company Hangandsnooze made multiple changes to the delivery times and didn't bother to contact me about the changes leaving me to find out when l rang them to see what was happening. Whilst their female customer advisors tried to be helpful their male customer advisors were arrogant and patronizing. Then in an effort to cover up their incompetence they sent me an email telling me they had attempted to deliver the furniture but l was out. However the time they said they called, l was in all the afternoon and there was no attempt to deliver at all. I eventually l got the furniture and the actual item was ok.

I bought this hearing aid thru Ebay seller that was given a 98+% rating according to Ebay along with a return policy which I followed to the letter. Ebay also back up or help with any of the seller's notices and return policy. The item was returned to the seller in India by way of USPS. Verifications of the mailing was sent to Ebay. Also received verification that the package was delivered on May 18, 2016 by the India Postal System. I attempted to contact the seller who has not acknowledged my inquiry of the status of my refund. Ebay says there is nothing they can do for me.

I've paid for a product that I'll probably never see and eBay has the nerve to tell me there is nothing they can do about it. I went to purchase a WiFi adapter from eBay. When I made the purchase, an error message came up that it would not accept my credit card info. As I had a commitment to buy, I contacted customer service to have them remove the commitment without me getting a mark against me on my account. They told me the problem was with the seller and how they had their receiving of payment setup. I was told they would contact the seller and get them to correct it and they cancelled my order. I also sent an email to the seller and explained to them the issue. I received a response from the seller that they accept credit cards but not PayPal.

I purchase an item on eBay, shortly after I discovered the seller had provided my information to Walmart, shipped me the merchandise, and then charged me double the actual cost. I had questions about my return and the process by which resellers are charging customers double the price for items – I told them I felt like this is a form of fraud. The woman was great and told me she would take care of things and send me a shipping label for the return. She specifically said not to send back to the seller and should send to eBay with the provided shipping label. When I never received it, I called back. After two weeks of being on hold, taking time out of my work day and them claiming to "review calls" they established that they did drop the ball on follow through but denied I was ever given instructions about the return. I have lost all faith in their credibility and willingness to stand behind their services.

As a 100 percent positive seller/buyer myself, I no longer believe in eBay ratings. I don't agree with their right to retrieve a negative feedback after it has been posted. I ordered a 12-volt battery from an eBay seller. Within one hour I noticed that the address change never took and the product was being shipped to the wrong address. I tried to contact the seller and correct the address but he never responded. I waited until Monday and tried again still no response. The following day I checked the tracking number to see if the battery was shipped and it was not. Again I tried to contact the seller but he did not respond.

I ordered a $340 Sony camera that arrived more than a month later and then when it did come the "NEW" camera was opened and all parts were unpackaged! I contact customer service and according to their money back guarantee the seller had 10 days to provide a return label. If they don't then the buyer (Me) gets a full refund automatically. BUT BECAUSE EBAY "NEVER SENT THEM NOTIFICATION" the seller has been rewarded MORE time to provide a return label. And I don't get a refund until they receive my item. I even had an email from a resolution center representative that was sent to the seller notifying them they had to provide the label by June 11th. They never did and eBay is telling me they were granted more time. I hate eBay. I hate the seller **. I don't what wrong I ever did to them for them to treat me so unfairly.

I am Rajkumar ** mail id on eBay **. I am customer of eBay from 2011. I never faced any problem before days but from this week on eBay I have faced many problem and there is no any result of solution like before days. Before when customer complain that time eBay sort out problem within 2-3 days but nowadays they are not interested to solve the customer problem. I am facing worst experience from this week on eBay. When I try to buy goods on eBay some are successfully got confirmation but for my 3 transaction they debited amount from my account but they not gave me any confirmation. They show transaction is failed but amount debited from my account and when I called them they lodge complaint but no any refund.

This company is a scam. I am a buyer and they closed the case without even listening to my part in the case. Sounds like they have decided the case without even considering the view from the other side and send them to gallows. The customer service even pathetic. I called them many times and they don't even pick up my calls. It is ** automated and never seen a pathetic service in my life. I have transacted business with various companies, but this is the worst of all.

I am a 15 year eBay power seller with 100% feedback and total lifetime sales over $400,000.00. eBay has a policy called Transaction Defect. In my case I accidentally relisted several items that had previously sold. When this "sold" items re sold I explained and refunded the buyer. After explaining to eBay customer service what had happened I was informed there were no exceptions. I could not relist, in my case, for 3 weeks. Come on eBay, have you ever heard of discretion. I have now reopened my Etsy account. Not sure what I will do about eBay long term. Upset and still mad.

I sold an item on eBay. The item was listed in the title as defective. A buyer purchased the item regardless and then complained to eBay that the item was defective and threaten to provide me with negative feedback. I agreed to refund the money and sent the buyer a pre-paid label. FOLLOWING EBAY’S return instructions from online. I sent a refund back to the buyer. Now the buyer will not send the item back to me. I contacted eBay and PayPal and opened a case but either company will not assist me with getting the item back or the funds. Seller beware. The protection policy does not protect you. I WILL NOT SELL ON EBAY AS THEY HIDE BEHIND A BLIND CLAUSE OF DENIABILITY. Ebay has been of no help in assisting me with this issue and close the case.

I received an email today that my account had been suspended with the Code number **. I contacted Customer Service as requested and was told my account had been flagged as a "security risk". When asked for a reason why I was told they could not discuss it with me, someone had reviewed my account and made a final decision.

Being for 11 years with eBay and having a 100% feedback, eBay restricted my accounts on 3 eBay stores, which I closed immediately for being unable to repost the items but had to pay the fees. We moved from Philadelphia to Florida and many stamps stitched together due to the move. Before shipping I always checked the items and when I've seen the damages before shipping I notified the buyer with the damages and that I'm unable to ship him/her the stamps. Because of that everything started the tumble with eBay. I tried to explain the situation but were not accepted.

Ebay doesn't have a good business model to meet the consumer's need. Here are the reasons: Ebay's customer service and resolution center employees are lack of competent, knowledge, analytical skills, professional care, due diligence, and have no clues how to handle/solve problems. Here is a scenario of an existing problem: when a buyer makes an accusation about a product; logically, that individual needs to have a proof or some types of evidence to support the accusation.

Don't sell on eBay. Here's why! I recently sold an item to a buyer whom won the auction, but later complained the item was not as described in the auction ad. Instead of dealing directly with the seller (me) and asking for a refund to return the item, immediately the buyer officially complained to eBay and gave me bad feedback.

I have been a seller on eBay for years. Recently I listed an item as Buy It Now. The item sold, and I received an email from eBay notifying me of the sale and asking me to print a shipping label. I did so and sent out the item. After 2 days passed, I received an email from eBay notifying me that the buyer had not paid for the item. I was confused as to how a buyer could "buy it now" without having paid for it. Turns out that buried deep within the app, when a seller is listing an item, one must click through 2 layers of options on the accepted payment methods and UNCHECKED the box which requires immediate payment.

I had a horrible experience with the eBay seller "the wheel mall". I ordered the 4 wheels on May 16th. The arrival of the items were suppose to be on May 27th. I received an email confirmation stating that the items will be received on May 27th. I waited for a tracking number but I didn't receive one. I contacted the seller on May 27th to confirm the items were shipped. They told me "YES" but they lie. The wheel mall shipped my items on May 27th - right after I called them. The items were delivered on June 3rd - 3 weeks after I ordered them.

I bought an iPhone 6 64 gb from eBay on April 19, 2016. I received the product on 4 May and found it have defects like irregular surface, microphone not working... so I called the number provided to me and as per their instructions I send back the product. Now it has been a month and no reply. I call the eBay. They tell me they will call me and no one calls me. They gave me many deadlines and nothing is happening. I spend 35999rs for buying this and I have not received phone or my money back... my advice is never to buy from eBay. The eBay guarantee is fake. Now the seller is telling me that the product has not reached there but I verified it with courier service and they told me that it has reached there on May 9... I have confirmed it online also. The courier service is DTDC and I had to pay for it. Is this the service of eBay. They tell me they will provide solution within 48 hours. Now the site with details are no longer available.

I booked a Yuphoria black silver unboxed mobile through eBay via order no ** on DTD 24/05/2016 and paid Rs 5065 through credit card. My product was to be deliver on 27 to 30th May. When I did not get the product up to 30th May, I tried to contact eBay customer care no. 1800 209 3229. After holding 30 minutes, nobody picks the phone, I tried so many times. Then I contacted to courier company FedEx and also did not get any proper reply from FedEx staff Kishor, **. Then we went from ourselves at FedEx office at Sanjay Gandhi Transport Nagar and collected our product on 01.06.2016.

I decided to start selling on eBay today and have listed 3 items. But I was wondering how will the shipment rate varies if shipped from Singapore to various location as I have put the max rate which is shipment to the U.S.A. so I clicked my own listed item to test it out. Guess what? A message pop out immediately and said I have violated the rule by buying from my own account and my account was blocked and suspended. I just clicked my item to test out and have not even check out! Anyway, I tried to send a queries to customer service via the community Q & A. Guess what? It was blocked so I have no path to appeal for my account suspension to be reverted! I spend the whole morning trying to figure out how to sell on eBay and now this is how I was rewarded. I would never want to BUY or SELL on eBay. I will still stick to amazing Amazon which never give me any problem for the past 15 years...

I purchased several species of garden plants from an eBay seller. When they arrived, they were quite yellow and had very spindly stems with a decided lack of lush branches and leaves. I planted them in excellent soil and watered them. They never started to take off. Sent pics to seller with complaint that plants were half dead duds. He offered more plants IF I PAID SHIPPING. No thanks! That really would be throwing good money after bad. I complained to eBay and opened a case, showing them pics of stunted yellow barely alive plants.

http://www.ebay.com/usr/faridakl did a refund. Ad was not right so I had to open a case to get refund. Color of item was not right in ad. Told me I had to pay to mail it back so I had eBay make seller pay and I got a refund 100%.

I got a new toothbrush (was in a rush since my old one broke) from this seller as he described, it worked 4.5 months, then died. I asked for a replacement, he proposed I buy a new one. I can't submit a negative review on ebay since it's more than 60 days. I reviewed lots of feedback on seller's site, people complaining about poor quality. I don't understand why seller like still selling, I got a Sonicare Toothbrush (different type) for my husband last year from another seller and everything's fine. This seller has private profile on eBay, probably he has a lot to hide.

Buyer purchased a mobility scooter from me on 3/15/2016. On 3/28/2015 the buyer requested to return the item stating that the scooter was unsafe to use as it turned over when being driven up a ramp. We had a technician reach out to the buyer and it was confirmed that the scooter was being used by someone above the weight capacity and the ramp was steeper than was safety tested. The buyer still claimed that the item was damaged. We asked for photos, and all he showed was a photo of a knob that was slightly chipped, which looked like something he damaged on his own. We offered to replace the part that he was showing as damaged but he refused. He claimed that the scooter was unbalanced, but refused to show photo or video proof.

Their "money back" guarantee is for real. I sold a electronically transmitted product and after the woman receive it she claimed she never did because "I could not prove shipment". This, after hundreds of the same sold to other sold under the same format. The eBay CSR women are clueless and extremely biased. My recommendation is NEVER let a woman eBay CSR settle a claim on your behalf. Never believe for a moment eBay will listen to your evidence, it needs to be in writing, and that you simply cannot do on their crappy auction site. They claim I owe them $7.50, the amount of the product I sold. The amount they refunded the woman moron that hasn't a clue on how to use technology software. (The product sold) Hell will freeze over before they see one penny! ** eBay user name.

First of all, I'm not an occasional seller on eBay. I've been selling on eBay since early 1998 and have sold more than 20,000 items for well over $1 Million. I have over 8,000 positive feedback comments - proving that most buyers won't bother with it. Admittedly, I don't get a lot of returns but recently the type of return has changed. I spoke to eBay about my feelings, telling them that the new, at the time, process encouraged buyers to file not-as-described complaints but they said, "Oh, no. You're going to find that this just isn't going to happen." So, then, I sell a nice guitar and amplifier set for a bargain price of $349. The guitar retailed for $720 and the amp retailed for $179. (Please let me point out that I've been shipping guitars all over the world for 27 years. I know how to package guitars and amps.)

I person who won an auction decided to say I did not send all. Then reported me as fraudulent... Sent them a long list of missing items... And then added more. They gave him the refund and did not give me support. Reps in Philippines underquotes on shipping... They quote 17.75... Cost was 53.85... Don't bother... All you get is angry.

Just an FYI you may as well accept returns. They will yank your money anyway without a recourse if you do not. And to think you... you pay for this privilege. EBay needs to remember who made them and who pays the bills. WE are their product! More about that later. Let me start by saying I have been selling on eBay for 13 years. Not my first rodeo folks.

New policy that requires a 30 day Warranty. As a long time seller (16 years) this is a issue for me. My product could be used as a 30-day rental and returned and I get no money and have to pay all shipping. How is this fair for me as a seller. If I do not offer the 30-Day warranty, I will no longer get any of the power sellers benefits. EBay does everything for the buyer but never creates policies to protect the seller!!!

I have been a Ebay member for over 13 years now. I will have to say I have been very lucky with most of my dealings with their sellers. But now I have a issue and have found that Ebay is not a company I want to do business with any longer. On May 11 2016 my wife received some small succulents plants through the mail for her birthday. Our son who lives in China had sent them to her. After reading to learn about the care of these plants we went to the Ebay Website and ordered a planter from a seller. Like my others Ebay purchases everything went as promised. The next day May 12 2016 we went back to the Ebay Website looking for a certain kind of potting soil because it was not available locally. Having found the Gritty Mix Potting Soil on the Ebay Website it was being offered by a seller with 100% feedback record and over 2,000 sales so I felt good about ordering from them.

I ordered a product from eBay and got fake product with half of quantity I ordered. I complain about it to eBay and they told me that "We will provide refund to you." But now it almost been a month. Neither I got any refund nor any coupon code of eBay. If I call their customer care they always keep telling me that "It takes 72 hrs to resolve your problem." I have all the recordings of customer care support on my cell phone.

A seller claimed to be located in the USA (IL) but the item shipped from China. I opened a case the moment I found out where they were shipping it from and eBay ruled against me just today...even though the seller violated the eBay policy of misrepresentation...and even went so far as to remove the feedback I left trying to warn others of this deceptive practice. I say a class action may be needed to litigate because clearly eBay is complicit. If there are any lawyers out there that would care to take on the case, on their dime, I'd be more than willing to be party to that case.

eBay has been in this trend for years. eBay does not have or sell a product. They make money on the products of others. As with any company that gets larger, they have forgotten who have made their growth possible. If you wanted to start a new e-commerce or auction site would you offer no seller protection and make it easier than easy for buyers to steal from sellers? No of course not. Your site would never get off the ground. But eBay has reverted to just that. They no longer care about, and actively abuse the ones who 100% make their business. Case in point: I sell computers and computer parts on eBay. 100% positive feedback and a top rated seller. Sold a motherboard a while ago to a man. The motherboard was listed as fitting 1 make and 1 model of computer only. I do that to limit people ordering the incorrect item due to a confusing listing.

E-Bay makes a big deal (a big text deal) about fraud on the part of buyers wanting to pay with other than approved methods, the seller not accepting overpayment and then sending a refund to the buyer, etc etc. Many places on the website about reporting fraudulent buyers, and then sending you through the labyrinth to get to the actual Customer Service who you can call or e-mail, but you always reach a dead end. You never get that Customer Service phone # or place to e-mail because you get kicked back into the maze where you will never get it, no matter how many different choices you get offered. None of them is ever the right one.

I have made this issue so many times but no response. Recently I have bought mobile from eBay and I'm not satisfied with the product. Battery is not charging properly and it's getting heat. I need to return it. I have raised the claim and mailed several times, still haven't got resolved. Why I am not getting proper response from eBay? I want my money back.

EBAY restricted my seller privileges out of the blue for the second time. Back in 2015 I had no restrictions, a good rating, been a member for over 7 years. An "associate" of mine had problems, and because they were able to tie me to that "associate", I was restricted. After the first restriction, I patiently built up my good rating, and called to have it raised. The EBAY rep stated I was doing well and doubled it. I had even better seller experience and thought I could call again to raise it more. EBAY struck a second time this year, and lowered the seller cap to almost nothing. I called EBAY (on hold for 45 minutes) to find out why they reversed themselves and were punishing me again for good seller behavior. I got the "script" from the EBAY rep (decision made by the "backroom"), but decided to problem solve. What would it take to raise my selling limit? I learned that EBAY will not allow the "associate" to ever cancel their account - so I am stuck in a Catch 22.

I sell vintage mid-century pieces (1950s to 1970s). Having acquired a mid-century table to sell, I jumped on eBay to search for comparable items so I could determine a fair asking price. One of the first items to come up was Scandinavian Retro Coffee Table Danish Furniture Shabby Chic Mid Century Wooden. The item is BRAND NEW, not mid-century, not retro, not Danish, not Scandinavian, not Shabby Chic. Most likely from India or China. The photo does not look real, looks CGI and there is a camera symbol on the bottom right hand corner. Furthermore, the item specifics which are meant to be provided for new items such as MPN and UPC are marked "Does not Apply".

I quit selling on eBay years ago because there was no seller protection. I just recently decided to sell something. The item had a very short description, and said 'Untested. For Parts Only. No Returns. Sold As-Is." When the buyer received it, it supposedly didn't work. He immediately asks for a refund. And guess what? A week later, eBay steals my money and gives it to him. Now I'm out $12 to ship an item to a crook and there is nothing that I can do. Looks like eBay hasn't changed a bit over the years. I'll just stick to Craigslist.

I have been an eBay member since 2001 with a 100% positive feedback. I've noticed my last few sales buyers try to scam me as a seller and eBay does not really offer sellers protection or follow their policies. I sold an IPhone 6 that I bought new for $650 & I used about 8 month. I sold it & buyer received the item and left positive feedback so I thought great.

In the month of June 2015 I have put on sale one Apple watch 42mm Space Black Stainless Steel Link Bracelet, item number: 321797226019. The item was bought three times in a row by scam people so I have canceled the transaction every single time. I would like to mention that the item was returned on 09.07.2015 in an Apple store. I can provide the return receipt if needed. On 30st of June in the invoice: ** I was invoiced for 176.14$ without actually selling any item. My eBay account is in GBP, but I was invoiced in US dollars. I have called the customer services to inform that I haven't sold the item and I was promised I will not be charged.

I've been a member for 15 years with 800 transactions and am considered by them to be a "highly rated member". I bought a rug that turned out to be garbage from a very highly rated seller and I left a bad feedback for it last night. No policies were broken in my feedback. It said... "Worst Quality Rug Ever Made, Can't Recover $ as Shipping Costs so High." This morning it was gone as if never existed, no notification at all. I call eBay and ask why and am told simply that they don't have to tell me. Now I know how eBay feedback really works.

I was browsing to buy as item online with the usual buy it now, make an offer to purchase an item. I did sent the seller an inquiry about the shipping costs, got a response a second later. I sent an offer price for the item to the seller and I received a message saying the offer was accepted also just within seconds. I purchased the item as agreed and paid the seller promptly also within a matter of seconds completing the transaction.

I purchased a new item and on arrival found it to be counterfeit. I told eBay the item was not as described and they told me to contact the seller and return the item. I confirmed with the seller the method of return shipping and at the same time received an email from eBay saying that I had to return the item within a few days or I may not receive a refund. I shipped it that day. At the last moment the seller refunded the purchase price but not the return shipping. The eBay buyers guarantee states that the seller is responsible for return shipping costs if the item is not as described.

I SOLD A DISC PLAYER ON EBAY and the seller claimed it did not work. Back in April I advised EBAY I would be on a 4 week cruise and will not be available. They said no problem as they can flag a note to say I am out of the office. While I was away they decided to refund my player and the shipping cost to the buyer. HOW THEY CAN DO THIS WITHOUT AUTHORIZATION AND ME KNOWING. What they decided is just NOT acceptable. I am a senior citizen with no real pension and I rely on selling things to make ends meet.

I bought a sofa and a loveseat from eBay on 4/10/16, after a month of patiently waiting I received just the loveseat. The seller came with the excuse that he had the wrong description posted that if I wanted a refund I need it to send back the item, in order to get a resolution we were told by the lousy cs eBay has to try to settle with seller. I tried to settle; asked seller to give me half of the money I paid and let me keep the loveseat since I do not have anything to seat since I donated my old furniture in order to make room for my purchase and for all the trouble that I have been thru from this purchase from hell. Seller just refused it.

No response for Claim ID: ** from 90 days. Everything is completed by me, given on time still no action from 90 days. Cheap services, never buy anything from eBay. They are cheater, scamist. My claim was rejected fakely. Many requests are made by me to CS to reopen the claim but no one is listing to me for my claim. Every time I call eBay they said, "Wait for 48-72 hrs for reply".

I have noticed an undeniable downhill spiral this year when it comes to eBay seller support. Today, I lost a case that never even showed up in my email, or the resolution center. When I called, I didn't expect them to do anything for me, but I had to try, as not even being able to make a case, or simply refund the buyer if indeed the problem was my fault, is certainly unfair. But, as expected, they say with their robot demeanor, "sorry, we can't do anything for you". So, now, on top of losing every request that we have fought this year, and after losing every request to have unfair feedbacks removed (buyers, 100% of which have 100% feedback scores, and don't even try to make contact with us when USPS fails to deliver). Now there are requests being opened against sellers that they never even get to see.

Many months ago I purchased an item ** from User ID bryk1979 Ed **. After the close of the auction I promptly paid for the item. Shortly thereafter I receive an e-mail from the buyer telling me he was cancelling the transaction as he did not want to sell to me. He then went on to make nasty comments about me and my selling site. My transactions on eBay are well over 4,000 while his are around 1.300. I left feedback based on the transaction which was as honest as could be. Shortly thereafter he leaves me negative feedback under a positive rating as that was the only way he could. I contact eBay to have it removed and they remove the feedback I left for him instead of the feedback he left for me. I contact them again and they finally realize that I am the one who has been left negative comments and they finally corrected it.

When I initially placed my order I gave instructions to get a signature because I don't live in the best of neighborhoods. They accepted the offer and sent according to them the amp. It was suppose to be delivered on a Thursday. I checked on it on Friday cause I didn't receive it Thursday. They claim it was delivered on Monday. EBay and their guarantee isn't worth the eBay company name. They made me wait a couple of days to file a complaint then within minutes denied my claim. So I'm out $200.00. I wrote a negative response explaining my transaction. EBay took it down. If anyone manages to file a lawsuit against them please let me know. They should be regulated by some bureau for lying about a guarantee. THEY GAURANTEE YOU WON'T GET A REAL RESOLVE.

My account has been on hold because eBay continues to claim that they have not received my payment. I made the payment through PayPal. The payment has cleared my bank and PayPal has sent the money to eBay. eBay show the account is not paid. I have given eBay the PayPal transaction ID #, I have called eBay three times and was told PayPal was holding the money. Called PayPal and told eBay has the money. Myself, a PayPal rep contacted eBay, gave them the information, eBay transferred me to 4 people and the issue is still not resolved. This is the worst company in the world. Their customer service is terrible. Trying to get a problem resolved is out of this world and half the people you talk to speak very poor English. In my option I do not advise doing business with eBay. They care about one thing and that's getting your money. They do not care about the seller, buyer or anything else.

Hey guys never shop from eBay. It is selling fake & duplicate products which offers cheap quality. Recently I bought a 32 GB memory card from eBay India. I paid online on 16 April because there was no cash on delivery available. It was showing expected delivery till 21 April & last date (maximum time) 27 April 2016. On 17 April I got a confirmation message about shipping of product by DTDC courier. When I didn't get product till 23 I tried to contact these people. They people again assured me that "you will get till 27 april anyhow".

Bought an electric bike in December. Had to replace battery in February because was faulty. Was charged because accused of "jumping bike". He is 62. Doesn't do bike tricks. Battery died again in April. Took battery to a local dealer who said it was battery problem. Contacted eBay and citebike619. No response. A total fraud.

I am a seller on EBAY. They almost always side with the buyer when dealing with issues. I had a good item returned and it was completely destroyed. EBAY says they can't protect the selling in this case and immediately refunded the scammer without my consent. They have hidden fees like FINAL VALUE FEE ON SHIPPING if you buy from them, after they offer you a shipping discount. I was charged an extra 30 cents on a two dollar sale AFTER they already took their cut. I paid some out of pocket for the shipping. I ALWAYS get bad items when buying from them. STICK TO AMAZON EVEN THOUGH THE FEES SEEM HIGHER! Not to mention PayPal takes an extra 3 percent.

Hi, my wife - Sarphima ** ordered the socks (item # 262110306125) & do not received the goods. Please help us.

I have been a customer of eBay for many years. This time I had a case opened because my laptop I bought and paid for was not received. The item was sent by the UPS and went back to the seller as nobody was at home to sign for the UPS delivery. I opened a case with eBay. The eBay CLOSED my case justifying that "Sorry, you lost your money, but there is nothing we can do - it is our policy." Policy of customers losing money??? HORRIBLE! I will never buy again from eBay and will tell everyone NOT TO!

We saved for years to purchase a Torah Scroll on Ebay. We ordered the item, and as always I checked before to see the address was correct before hitting the submit button. Immediately after hitting submit, both the shipping address and registration changed to an address that we have not lived at on the other side of the continent for 5 years. [I later discovered this is a KNOWN glitch involving PayPal going on for YEARS that Ebay & PayPal have done their darndest to cover up/ignore]. We immediately contacted Ebay, and the Seller. The Seller said we were out of luck.

I sent for an office chair from seller de4lsdirect. The estimated delivery was March 25 to April 13, 2016. Ok, this was coming UK so I did not fret. By April 8, I was getting antsy, so I contacted the seller. He stated the chair was on its way and that I would be getting it soon. April 10, no item, so I contacted the seller again. He stated he would check on it and get back with me. April 14, no item. I contacted seller. He stated the item was delivered April, 3, a Sunday. I open a case with eBay.

Customer services department is a joke. They don't really care about customer, only about their sellers. Someone from overseas answered the phone, because eBay DO NOT HAVE email and it was practically impossible to understand what they were saying. Finally they rewarded the seller who sent a wrong item and made me wait for my money.

I sold a cassette player overseas $ 699 + 139 shipping (India). The buyer open a claim saying that he got the product damage but the reality the buyer used an old damaged product to take the pictures and claiming that was my product. By looking the pictures the product doesn't match the product I shipped, in other words the buyer is a big scammer and eBay pay him back. I never got my product back and EBAY close the case giving all the rights to the scammer. I'm very frustrated about the whole situation and because it's clear in the pictures that's not my product, EBAY never investigated the case and I'm very upset.

I do not see a point in eBay having the feedback system if they delete feedback left for sellers! There are times when sellers sell items that are not as described or never ship the items paid for... Therefore, buyers have a right to leave negative feedback regarding this. However, sellers call eBay and ask them to remove that negative feedback and the eBay reps comply! How pathetic and ridiculous. In addition, eBay reps also have access to buyer and seller messages, which defeats the concept of having privacy. For this reason I hardly use the messaging system since eBay reps have access to it and read messages whenever they want! Whatever happened to privacy? EBay constantly deletes feedback left and gives users no privacy. What a joke!

The seller sells counterfeit, replica, used items described as "new." Ebay seller ** harassed and threatened me by phone, email, and messages. The seller is a pathological liar and lunatic, so buyers beware!

I bought a book from a eBay seller Betterworldbooks. When it arrived, I saw that it was owned by a library and did not have a stamp that it had been released for resale. I called the library and confirmed they own it and it was checked out and due in a few days and they wanted it returned to them. I entered a complaint with EBay that the product was likely not owned by the seller, and emailed the seller the phone number and catalogue numbers so they could verify ownership. The seller responded that I was wrong, that the book had been entered for sale 10 months earlier (which was only a few months after the book was published), without any indication they cared if an error had been made in their right to sell this book.

After finding out eBay would not accept my return I realized it was a mistake to trust their money back guarantee. I ordered Aveda shampoo samples for travel thinking it would be easier than trying to carry the regular size. The samples I received were in Aveda packaging but definitely not Aveda shampoo. I compared it with what I bought in the salon and realizing there was a quality problem I wanted to return it. The seller said no because I had opened it. This made no sense because that was the only way to know they had sent me an inferior product. eBay declined my return because they said the product was as described. Granted it looked the same until I opened it and used it. It was either fake, watered down or very old. Just warning others not to believe their money back guarantee because it is a lie.

This guy Minh ** on eBay sold me a dehumidifier for $119. I never got it so I filed a complaint. In the meantime, eBay closed the guy's account because it was discovered that he was selling products to people that he never had to ship. Of course I filed a complaint to get a refund, but eBay denied my claim saying that their records showed that the item had been shipped and received. I had the proof of delivery from UPS so I told the lady, "Yes, he shipped something that weighed less than a pound (dehumidifier weighs 20 pounds) to an address about 15 miles away."

Talia ** Customer Service Leader - This person was extremely rude. When I explained that in replying to a customer, I accidentally started a return, she became very sarcastic and kept saying this was my fault. It turned out there was a system failure for which they emailed me later about, but this was a month later after I got a bad review and lost money in the transaction.

Well I am not going away. I will stick at this until I get my money back. I purchased an item from a seller in USA. I was charged extra for Gobal Tracking. The package got as far as Erlanger Kentucky USA. The package was last noted on 15th March in Customs Documentations and Labeling. Not lost in transit but still inside a sorting office. It should have been easy to find but this is eBay.

All, you all wrote your bad experiences here with Ebay as a seller. I have to believe you wrote them because you were wronged by Ebay. Myself is a ebay seller for many years. I, too, have seen my returns increasing significantly with all costs out my pocket. Let me tell you some of the buyers out there are liars and they will be punished in their after life. But that is not the point, the point is there is no such thing as EBay seller services. Do not bother to call them or provide Ebay with feedbacks when they send you that little email request. Completely useless to you. It gets you nowhere. My suggestion is, as it is with voting, if you don't like the president, then cast your vote. Do your part. So give another platform/website a try. There are many out there. Sales will be slow at those websites because they are years behind ebay. Give those website a chance to mature and become challengers to Ebay.

If there was a negative rating for eBay that is what I would use. Sellers should go elsewhere. There is no protection for you from fraud whatsoever. I sold a wallet on EBAY, buyer stated it was not as described. Even though my listing clearly stated not returns. I contacted eBay and was advised that I could open a case as I had more than sufficient photo support to open a case. I agreed to the return against my better judgement. Guess what, the item returned to me was not the item that was delivered. EBAY took the money from my account anyway and paid the buyer. Did not even review my case and considered it closed.

I WILL NEVER BUY FROM EBAY AGAIN. I purchased a used VCR/TV Combo which said that bolded in the description TOSHIBA MV13N3 13" VHS VCR COMBO CRT COLOR RECORDER GAMING TELEVISION 15 and $15 shipping and in tiny letters "for parts." When the item came it did NOT turn on. I contacted the seller and he stated the fine print said "for parts," like where am I supposed to read that with all the bolded description in large letters?? He said I could return it if I pay return shipping ($15) and a restocking fee of $20 so I can return this item, to a total cost to me of $65?>?? and I get nothing for it.

I sold an expensive laptop for $310 plus shipping. The buyer claimed it was not working. I posted video of the computer working on you tube. Showed my Business license for computer repair. Showed I have been a 100% good standing member for 16 years. This new buyer made false claims and then retracted them in later messages. If they reviewed the case they should have seen this guy was full of it. They are charging me back for the computer even after following all of eBay procedures and PayPal too! I stated no refunds or returns, all sales final and they still gave him his money back and now I am waiting for the computer to be returned at my expense and they will not even provide the shipping label information even though I paid for it. EBay is absolutely overrun with criminals and they are taking advantage of people trusting eBay and PayPal for their gain.

CAMPBELL VS. EBAY ET AL. Sellers always LOSE! An eBay SCAMMER ripped me off for $100, wanting to get a partial refund and to keep the item. I got the item back after much trouble but eBay gave him my $100. After MANY MANY PHONE CALLS TO EBAY, I changed my return policy to clearly spell out NO RETURNS. A new SCAMMER, boomerang_clothing, claimed items arrived damaged and wanted to return them. I pointed out the "No Return Policy" and that there was no damage as described. (Hello! The photos are in the listing!!) Still eBay ripped me off and gave this scammer his money back.

Cancelled an order 5 min after sending it. Seller ignored the cancellation and sent the order 6 hrs later. eBay said they could not cancel because it has been shipped. eBay did nothing. Seller had 10 negative feed back in ONE WEEK. eBay lets him continue because he is a power seller. Have had 5 complaints to eBay over the last year and nothing has been done. This would not happen on AMAZON!

If you sell on eBay, you should be aware of what their REAL policies are. If you sell to someone and they are not happy for pretty much any reason, they will give the buyer your personal information including telephone number, personal email address for the disgruntle buyer to do with what they may. You can send a buyer a perfectly working device but if they don't like a scratch or any defect they don't like, eBay will rule in their favor and you will have to accept a return and pay for postage. eBay will not even respond if you complain about these rules even though they list improper contact of eBay list as being a no no.

I have been shopping online since Visa Debit Cards were first created back in the late 1990's, so I have extensive experience. I placed a large order weeks before Christmas. Two of the retailers claimed they delivered the items but I never received them. I notified eBay about not receiving the items and they sent me to the retailer, which refused to refund my money or send another item. When this was disputed eBay sided with the retailer and refused to communicate with me further. I have had items "stolen" or not received in the past from other companies and they gladly sent replacement items. And in some of those cases they declined to leave items on future orders, which is understandable. But to just say, "we delivered the items, too bad you didn't receive them," is unacceptable! All shipments can have insurance and there were obviously other options. #RuinedChristmas.

Yesterday I placed a bid of $180 on an item, which sold to another party for $168, because eBay "randomized" my password without notice. This happened, with more notice, and without so much harm, just two weeks ago, but without so much harm. In each case, eBay claimed that they had evidence that someone besides me had attempted to access my account, and in each case, eBay forced me to change my password. On the surface, that seems reasonable enough, but my experience was NOT reasonable.

I received a bl53c battery from eBay on 15th March which was not working. I raised a claim the very next day and after multiple attempts they said that the battery is in manufacturing warranty and the service center can only replace it. If not then they need a written note on invoice from service center after which they will refund the money. On 24th March I sent a written note of service center which say the battery is duplicate on paisapaydocs@ebay.com. Also approved by seller of eBay. Still waiting for refund.

Reported ** Steve ** to Ebay customer service for abusive email sent to my wife. I asked that the member be suspended from Ebay. Customer service could not even tell me what action they would take against this person. I want to be sure this ends here and he is suspended from Ebay and cannot speak abusive to anyone else. Plus item was unsold and I am sure I will be charged for fees to list and to relist. I advertised this auction on Facebook for $35.00 and due to these members will have to pay these fees again I am sure.

I received a strange email from eBay Partners Network dated 4/13/2016 that accused me of violating their ePN Code of Conduct without specifying what the violation was or where it occurred. This email threatened to terminate my participation in the eBay Partners Network within 7 days. These idiots must think I can read their minds. I can't. At the top of this strange email was "eBay Partner Request for Changes" with 2 reference numbers that mean absolutely nothing to me. My suspicion is that this email might be a crock to conceal the true reasons as to why they want to kick me off the network. If you have experience with eBay Partner Network please go to my website at ** and see if you can figure this out. The "Luxury Chess Sets" page is the only page that currently has affiliate links that go to eBay product pages.

Purchased a 925 silver necklace two weeks ago but found it is just copper plated with silver tone metal. Returned it. However, seller refused to refund and escalated the case, which to my surprise I lost. The reason that I cannot get a refund is, as eBay said, I have it tested using acid which exposed the copper so the original color of the silver necklace is changed at a small spot. Without metal testing, buyers don't know a jewelry is fake, which will be their lose. After testing, the conditions of the jewelry will be changed if it is fake, which will also be buyers' lose. How ridiculous!

I sold expensive shoes on eBay, I ship the shoes to the address provided by eBay, I printed the label from their website and the buyer moved and ask for a refund. eBay refunded her, now I'm stuck with no shoes, 8 dollars per shipping and on top of everything have to pay commission to eBay. EBay makes money on the seller, not really buyer and via PayPal since its own by eBay. I called many times and customer service says no, no, no. What's going, I did nothing wrong, all I did was to go to their website and print the shipping label, pay for shipping and send the shoes. EBay has my tracking number saying the item was delivered and their sellers' protection is not true. It's fraud, they can do pretty much whatever they feel like it.

PayPal checked everything telling me that the problem was a EBAY GIFT CARD DIVISION PROBLEM and that eBay and PayPal were 2 different companies and wrote this message to me in my email system. I tried my Visa and I was able to buy everything but my $60.00 of my eBay gift card is still with no use.

I purchased a Cell phone on eBay! I was sent wrong phone, didn't match serial number on product ordered! I notified eBay, and tried to explain that no I didn't want a refund, I want the item I ordered! The phone was supposed to be unlocked, Straight phone compatible! Not only is it not compatible with Straight Talk, but after purchasing a Straight Talk sim card, found out it's not unlocked! So now I have invested 65 dollars for the phone, eighteen dollars for return shipping, which they refused and returned, plus twelve dollars for sim card! The phone was sold by a company called a top that primarily sells through eBay! No satisfaction from either one!

1/15/2016, sold Canon Rebel Camera, lens, battery and charger, case too for $149.00, no refunds. Shipped item to buyer. Buyer requested a refund. Seller denied refund. Buyer filed a complaint with resolution center. Seller appealed complaint because item stated no refunds. Buyer refiled claim. Seller called eBay, which stated that I should accept the item. Seller received item, but the item was damaged and missing parts. Ebay closed complaint in sellers favor. Then, more than a month later, eBay charged seller for reimbursing the buyer. Seller called eBay and was told to file with USPS, even though it wasn't a USPS issue. The buyer did not return the item in working order nor all of the parts. I have all of the correspondence from eBay, photos of the items and box when sent back to seller.

I was scammed by a Buyer who returned a damaged item in place of what I sold him. EBay refused to help me and threatened to seek arbitration costs if I took legal action against them. EBay is as big a thief as the buyers they protect.

eBay is a company that has really lost the general focus on business. I have been a seller for over 2 years and I have realized I can no longer do business with them. From the below standard in customer service to the complete lack of making it right. Their guidelines are very unforgiving and any time a buyer is presented with an issue, eBay will not take into account your great history of doing business. I fell below their 2% seller's performance because of 2 items that I posted, I no longer had stock of. To make the customer happy, I refunded them in full and also provided them an alternative item of their choice for FREE. Also, a separate transaction where I offering a customer an additional item in which they agreed to purchase as well. Rather than pay 2 PayPal transaction fees, I canceled the order and invoices them for both of the items on a new order.

I attempted to sell a cell phone on eBay 4 times. 3 out of the 4 the phone sold with the reserve met. The problem is that all 3 times it was a scammer. So while they refunded the fees they didn't refund the reserve price fee. So I ask "Well if it is a scammer that's not my fault. Why isn't it refunded automatically? And what if it sells but buyer doesn't pay. That should be covered as well same as a scammer no?" They say no. So now what if I don't put a reserve price and it sells for way under. Do I have to still sell? Yes. Where is the seller protection??? How come the seller has no rights? So if it's a buyer that doesn't buy I pay if it sells for under what I will accept I pay. If I don't want to sell that low and if it's a scammer I have to dispute it? Amazon is where I will sell my items.

I bought a car from Miracle Autosport an eBay seller and the car was not as described. It was sent to me wrecked. I contacted the seller and they ignored me and I complained to eBay and was told they couldn't do nothing but I should leave a feedback on my experience. I left a negative feedback on the seller and they appealed it on eBay's Net Neutral which settles feedback disputes and their decision is final. They ruled in my favor against the seller and my negative feedback was reinstated and the buyer was going to pay the estimate to repair the car to get the feedback removed, when they got with eBay to come up with a eBay policy violation against me and I was not told of what violation I violated and they hurried to remove my feedback after 2 days of Net Neutral's final decision.

Established eBay seller, I do this for a living selling computers, feedback of 14,000. Buyer bought a low end machine from me ($250 with free shipping), specs all clearly laid out. I shipped it out for free, $40 cost on my end. On the last day of his 14 day return period he emails me saying the machine is really slow and wants to return it. I explained my return and refund policy (that on non-defective items he must send the item back at his expense and I do not refund what I paid to ship the item out).

They didn't refund my money for an item that I bought and I never received. I contacted the seller and them and they didn't send me my refund - tracking information was unclear, didn't say my address - the address that I always provide. I use to buy things in internet before and this never happened to me before with Wayfair, Choxi, Wish, Amazon, and also eBay, and this never happened to me before, the seller x - a electronic and eBay didn't refund my money. I have called all the USPS office and nobody has an answer about my package. According to the tracking information it was delivered in a mailbox but don't specified where and also it doesn't say my address. I never received an USPS notification and they doesn't have any information about my package. I wrote to the seller and to eBay about this and eBay said they would refund my money if the seller don't give a solution.

I had made 20 purchases over the last 60 days with Visa gift cards. I trust these cards and if hacked they can only get what is on card. Well today I tried to order a car DVD player and my card would not work after 3 tries. I called and I was told that it might work if I link my card to PayPal or my bank account. I didn't think that was right being the person I talked to had an accent and didn't seem to be very smart, MY MISTAKE. I tried a couple more times and even checked balance 2 times.

Long time member with 514 feedback of 100%. Sold an item and the buyer did not receive it so of course it opened up a case. Buyer was great and did not want a refund so I sent him out more goods. He acknowledged receipt of them and a few days later Ebay refunded him and closed the case in his favour even though he was happy with his purchase. Almost two months later they have admitted it was their mistake and promised to refund the money they had taken from me. Two days later and no refund. They decide that I have waited too long to claim it. I have been in constant contact with them for almost two months. So no refund, can't buy or sell and all because of their mistake. Found Amazon and will be using them in future. Bye bye Ebay, your glory days are well and truly behind you!

Sold $2500 item. Accidentally accept return and selected eBay return shipping label for buyer. Item was delivered to a different address way far away and not our address. Ebay refund buyer the money. Called ebay. Ebay said nothing they can do. We provided label. They are not responsible. Usps allows people to cross out address on label and hand write on the label with whatever address we like (tried this, no problem). I didnt say that this buyer did this, it may be usps mistake but it is possible and not much sellers can do to protect themselves. Selling in ebay for almost 20 yrs. It is time to stop for me. Ebay opens to fraud, encourage people to steal from sellers. Every return item now is something wrong so seller has to pay for shipping. Buyers can just borrow our jewelry for special occasions and we have to pay shipping both ways. Very frustrated.

I sold an item on eBay, shipped the item using USPS, buyer opened claim about item not received. I was never notified about his claim being open. Usually eBay sends an email to notify you of alerts, claims, invoices that are happening on your account, which I had never received in this situation. Called Ebay March 31, 2016 to tell them I found my receipt that shows proof of shipping, and what they essentially told me was that I'm out of luck, and I don't have my item or money. This has to be the most ridiculous thing I have ever heard. Basically got scammed by eBay; no item no money! And I have been selling and buying on eBay for years. Best customer services appreciation ever (sarcasm)! I just hope someone can see this and advise or help me cause this just unacceptable! eBay case ID **.

I faced similar problem. I ordered an eBay item via PaisaPay ID ** and the order was delivered. However on the product there was clear mention that the product is only for apple mac designed for UK and EU Mac book. My Macbook is different brand and since it will not be fit for my Macbook I raised complaint and contacted customer care (Ebay's customer care email is not provided, probably reason best known to Ebay unlike other online shopping eg Amazon where customer can write problem through email directly and the latter takes great care of customer and resolves issue in reasonable time frame). This customer also lodged complaint 2 days ago via phone call.

I bought a product on eBay that was intentionally photographed missing a key area. When the product arrived I informed the seller the product could not be used, and he closed my return request without process by ebay or paypal intervention because he says he doesn't have a return policy. This is a scam. Why do we pay ebay and paypal these excessive fees without customer protection??

I sold an item on eBay. The buyer said that the item was damaged in shipping. The buyer would not accept a refund for the item as she also wanted a refund for the shipping while keeping the item. The buyer then complained that the item was not as described because it was damaged in shipping. eBay's dispute policy stated that I had to "prepay" the shipping or "refund" the shipping. I called to confirm my understanding and was told that the buyer would return the item and then I would refund the return shipping.

I'm an American collector of 30+ years experience who sold fine estate jewelry and antiques on Ebay for 5 years. Today I ended what was left of my listings and within 30 days I'll be gone from Ebay. Due to what I have learned from firsthand experience on as a seller on Ebay I will never, ever, under any circumstances - EVER use Ebay again as a buyer or seller. I'll admit I did not "investigate" Ebay enough before I chose them as a seller. I, like million of people, assumed the organization to be ethical and operating within legal parameters. There are laws in the USA which are designed to protect unsuspecting consumers from fraud.

Since PayPal takes at least 4% on each currency conversion, they are now forcing Canadian sellers to sell in Canadian dollars. This increases PayPal's profit and increases costs for American buyers and an overall crummy customer service experience for both buyers and sellers. Bravo eBay and PayPal. Another reason to sell on Amazon.

Customer service cannot speak English and just keep passing you on to someone else that is clueless. I will be severing all ties with eBay!!!

Received an item. Missing parts. Seller didn't follow through with complaint so I went to eBay. I did not see the email they sent me resolving it because I had surgery in my eye the next day. When I tried to get things resolved, the foreign eBay customer service was useless and was not the least concerned when I said I would no longer use eBay. Hello Etsy.

eBay is not what it used to be. Now it's full of scammers or people who just want refunds for any little thing. Their buyer policy has made it utterly impossible to sell on their site now too. All I'm doing is issuing refunds now or getting scammed. I had someone purchase a great condition iPod from me, then complained it didn't work when he received it and wanted a refund. I explained to him the iPod is locked (the top left button), but he barely knew english. eBay refunded him, and surely enough it wasn't broken. Also, I've gotten 3 scammers saying they never received their products. eBay doesn't do anything for small sellers anymore and listens to NOTHING the seller has to say. I will no longer be using eBay anymore. They have the worst, worst service.

I made 8 separate purchases of jewelry items in the span of 2-3 weeks and I had them tested and they were fake! They were stamped as "925", "10k", and "14k" but were not precious metals at all. eBay removed the negative feedback I left like I was a liar when I have a police report and notice of seizure for these items as being fraudulent. They treat ME as if I am the one committing a crime by having me obtain these police documents and send them without refunding me my money. Truth is they make most of their money from counterfeiters and criminals. DON'T BUY JEWELRY FROM EBAY!!!

eBay only cares about the buyers, even if they are scammers. I tried out eBay. Sold a working iPhone 4s 16gb, even gave the buyer a discount. The buyer ruined my phone, said that the item was not as described, then sent my item back without all of the contents that I had originally sent. eBay bullies sellers and automatically favors the buyers. Of course eBay gave them an automatic refund, leaving me with a loss. Now I'm left with a broken iPhone without all of its original contents thanks to the buyer stealing the contents and not returning them. Thanks eBay for awarding sketchy buyers. This company has the worst customer service and I WILL NOT EVER use eBay again. Not only did I lose my working iPhone 4s 16gb, I lost money, on top of shipping costs, the buyer ruined my phone and must steal parts often from poor sellers who might not realize it until it's too late.

A customer purchased a "high value" item from my eBay page ($750.00 or more). It was shipped with insurance for the declared value of the purchase price. Item allegedly arrived damaged. Buyer received the item at a FedEx facility, removed it from the shipping carton and discarded the carton. He placed the large, 50 lb item in his car and drove 45 miles to his home. He removed the item from the internal packing and messaged me to inform me that the item was damaged. I apologized for the inconvenience and proceeded to submit the shipping insurance claim using the documentation/images of the damaged item provided by the buyer. Obviously, I am at the mercy of the buyer providing the required information for the claim submission, or the lack thereof in this case.

I ordered an item on eBay which required the seller to quote a shipping price which he did and I then paid the adjusted total immediately via PayPal and eBay sent an email confirming the payment and order. Three days later I received an eBay email saying the item had been shipped. Shortly afterwards I received another email complaining about non-payment and telling me to contact the seller.

Sold a used camera to a buyer in Thailand, buyer opened a claim as "damaged". eBay refunded them in whole, no return was necessary - WTF? Called eBay and they indicated they don't require returns when using their GLOBAL SHIPPING PROGRAM???!!!

There is no protection for sellers. Unfortunately I didn't get delivery confirmation for an expensive item due to a mistake at the post office. Buyer claimed they didn't get it. EBay refunded the buyer from my account, which is fine but then still charged me $26 to my credit card in seller fees for the "profit" I made. How is that fair when I made no profit and lost $40 in shipping costs. I called them and customer service said if I had just watched the message center in eBay and issued the buyer a refund myself they wouldn't charge this... They do not email you to tell you this. Who watches the message center on eBay? I did not even know anything was required of me. Also they charged this to my card one month ago and the refund was required a few days ago so that does not even seem true. I hate eBay for their awful customer service and will never use them again to buy or sell. No communication...

I sold an item to a customer in Michigan. They lied and told eBay it wasn't a Waterford item. eBay asked me to refund the customer the money, but I clearly stated "no refunds". After eBay's request, I asked them if they would refund the money back to me, once I received the item back from the customer and sent them a photo of the Waterford mark. Their answer was no. So an eBay buyer can lie and eBay is a party to the fraudulent transaction.

I purchased on eBay for over twenty years! I had a cat fight with a seller between hostile and sarcastic remarks by the seller! The refund I expected from an eBay seller seemed an average return for a returned item or changed my mind. However, Amazon is shipping for eBay sellers! How or why this is the shipping policy for eBay sellers, I have no explanation? As a result of this new policy of eBay sellers shipping thru Amazon, refunds from eBay will become nearly impossible since Amazon is not involved with eBay purchases! eBay customer service is probably outsourced to foreign countries. The representatives from eBay barely speak English leaving eBay buyers in the dark for solving problems with sellers or able to communicate any relevant questions or concerns!

I ordered 2 products. One of which was a poor quality product a mobile phone cover that would not fit properly and other phone cover was never received. I Contacted eBay and on 12th Feb, I received SMS stating I will get my refund in 6-8 working days. Today is 18 March and I have not received the refund yet... When contacted eBay, the 1st rep Devendra ** was pathetic and wanted me to contact the bank (not sure why when I had obviously not received the credit). The other rep requested me to send my bank statements... IMAGINE I SENDING MY PERSONAL BANK STATEMENT TO F. CO LIKE EBAY WHO COULD NOT even deliver a mobile cover. Forget it... I have lost my money but I learnt my lesson and will never shop with eBay...

My selling privileges were suspended permanently by eBay because I sold Kangertech vape products. I'm giving the exact brand cause you can check to see there are still 1000s of listings of the same brand. Anyways... I can't make any sales on eBay since I was banned and somehow eBay charged me for a store $19.95 for 10 months. Yes it's my stupidity not to realize it for 10 months but still, how can you charge someone for a service you don't provide??? They told me I should have cancelled my subscription after I got banned but come on! Seriously???

I am a gardener, wanted solar lights, got onto eBay... Sellers on eBay, those selling these types of lights are not being honest in the description of their items. You buy solar lights, set them in your yard, they work so you leave a good feedback. Within a few days, weeks, they stop working. You open the back panel to change the batteries to find they are glued or soldered into the light. You cannot remove the batteries. You end up throwing the lights out. Sellers will state the lights are WEATHERPROOF... This not mean WATERPROOF. You have 3 options to use these lights, cover them with plastic, install them under the eaves... or bring them in!!! Sure you can buy local, read the box, they are still made in China. I have brought this to eBay... many times. They have done nothing about their dishonest sellers!!!

I posted an eBay listing for a gorgeous pair of Jeffrey Campbell Lenny Kravitz boots as an O.B.O. Several interested eBay members reached out to me about purchasing the shoe. One of those eBay members were disgruntled because she was automatically declined (3) times per my minimum acceptance offer and began harassing me about it. When I told this member to stop harassing me and they would be blocked to prevent any further correspondence, they then contacted eBay and filed a false Email Report against me. I was on the phone with eBay at the time this false report was being made when I received an MC999 SP Warning from eBay telling me to leave the buyer alone. eBay did not even bother to read the email/message correspondence between this disgruntled member and me. She even told me to block her, she did not care.

As a seller, they can ban you at will without a good reason-- and good luck reversing that. 1- Many buyers are nasty and they lie and can give you a negative feedback for trivial things, and if you dare to confront them they can report you-- eBay should give the seller the right to erase the negative feedback, many of which are unfair. 2- Many of their employees do not speak proper English and most of the time they give you the wrong answers. 3- The fees are outrageous -- 8 percent is ok but 10 that is a rip off.

EBay aided and abetted in the theft and destruction of $74.99 of my merchandise as well as $32.58 ($10.08 more than the seller paid) in shipping. Now I am out both my MERCHANDISE and SHIPPING for a total amount of $107.57. In addition, eBay is attempting to coerce and extort me into providing a refund and threatening to negatively impact my account which has been in excellent standing since 1999! WHERE IS MY SELLER PROTECTION EBAY? EBay encourages scam artists and theft while rewarding them with the seller's merchandise and money!

I ordered 7 cases from Vera Bradley... I received a message from Vera Bradley stating that they were out of stock on 3 of them and that they would issue me a refund. I did not receive the refund. EBay sided with Vera Bradley stating that I received these iPad cases. Clearly EBay didn't read the conversation between Vera Bradley and I. EBay didn't do their research... Vera Bradley did not refund me. See attachment.

I have absolutely had it with being ripped off by eBay. I am tired of doing all the work and then being objected to them "stealing from me". I'm sick of spending countless amounts of time on the phone and being lied to. I'm sure that there are thousands of people ahead of me who have the same or similar stories. My only hope at this point is that I can gain some advice or the ear of an attorney or legal firm that is willing to listen. It is unreal how absolutely despicable eBay treats the very people who line their pockets.

I have purchased hundreds of items through eBay (besides Amazon, and other vendors) at my address, sometimes receiving over 12 packages a week. Some items purchased via eBay take a month or more so I was not unduly worried when I did not receive one particular shipment from eBay. After waiting patiently, contacted seller on eBay, was told the shipment was already made, but that they will make sure that I will not be gypped. Opened a "Shipment not Received" case, waited patiently another month. Called eBay since they wanted to close the case against me. eBay has absolutely AWFUL Customer Service - I used to buy through their site because I thought they were trustworthy - I am disgusted and extremely shocked that their Customer Service did not even bother to do ANYTHING to correct the issue.

I bought 4 phones in a Chinese store and surprise, when the package arrive just 2 inside. It is an easy method of bilk the buyer, order many things and send you less and nothing happen. Amazon is the best.

I did what eBay stated in their policy and I am supposed to be protected. When I contacted them, they tried to spin what was stated in their policy and was saying that I should not have did what THEIR policy stated. Someone needs to start to hold eBay responsible for these things. They cannot continue to treat consumers like this and get away with it. No protection and no respect nor regards for sellers.

I made the mistake of expecting this seller to be honorable and not passing off garbage so I requested a refund instead of submitting not as described... my mistake. I didn't get what was stated in the listing and now I am screwed. This email exchange on eBay says it all about how much this seller cares about eBay and the community of buyers:

At the end of November I purchased a doll bed for my granddaughter for Christmas. The seller, "Myahpatrick", sent me a message that she did not in fact have this item but would in a few days. She offered to sell a similar item that she did have. Sounds like bait and switch to me. Anyway I said, "no send me a refund." It can take up to five days to get your refund thru Paypal. I posted negative feedback that was indeed appropriate. I backed off on eBay after that and two weeks ago I made a purchase and saw a message from Myahpatrick dated the middle of January. It was very nasty and she advised me that eBay removed the negative feedback. I was floored by that. I called eBay and they said they didn't know why the feedback was removed, as it should not have been. BUT, they could not put it back. Too much for the sellers, not enough for the buyers. This seller is still out there and not a nice person.

I have to say if the seller hasn't cancelled the transaction and if the mail has gotten lost somehow, I wouldn't even have a compensation for the product because eBay & PayPal doesn't allow a second dispute on the same item. Even though the first one was about 'unfair pricing' by eBay (the other dispute process from two options) and the second one was about, 'Item Not Received'... So the buyers protection program has lot's of holes in it and none of them is in the favor of buyer! Go figure.

So I thought I should sell my galaxy phone seeing as I had just purchased a new one. I listed it, and within a day it sold! It got to the buyer's house and all was quiet. Then, suddenly, a month later, the buyer contacts me saying it wasn't the phone he was looking for and "it doesn't even work." (Really? A full month for that?) I knew the phone worked and It wasn't my fault this guy was an idiot. I had stated in my eBay add that there were no refunds, so that's what I told him. He then opened up a case with eBay claiming I had misadvertised and sent a damaged package.

I ordered 3 bottles of a very hard to find, discontinued cologne called Norell Cologne. I paid E-Bay $495.00 for the 3 bottles. When the shipment arrived at my office the box weighed nothing really. When I opened the box it was full of packing peanuts but there were no bottles of cologne inside the box. I contacted E-Bay immediately and they forwarded my inquiry to the seller. There was never a question as to whether I received the package. I did receive it but it was empty and all the seller had to say was that it was probably tampered with. I emailed ebay and told them to just refund my money and almost immediately I received an email telling me they ruled in favor of the seller. I RECEIVED NOTHING AND IT COST ME $495.00.

Ebay.com, from Feb 20, 2016, has changed their sellers ratings. Personally, I think it's the wrong policy; however, it's their corporation and if what they do is legal, it's their right. As a consequence of the new ratings, I went, from "top seller" (100% feedback for years, with 1206 feedback, and active on eBay since June 2008) to "below standard". I'm going to explain why I went below standard, so readers don't think I'm a crook, or not honest. The reason I went "below standard" is because, out of 237 transactions in the last 12 months, I have cancelled 7 sales, 2 of them because of a glitch in the eBay's bulk listing, for which the shipping price was marked a 1/3 of what should have been.

I have been an eBay Seller Since March of 2003. Last Month I Sold my old smartphone that I have used for the last 2 years. I described it in its entirety. I even had free shipping and a 14 day return if the buyer decided they didnt like it. 3 weeks later the buyer claims the item is defective and the charge port is broken. eBay charged me for the item to be returned and docked my account as a Below Standard "Inferior" seller. I was sent a message stating that I erode confidence in buyers to purchase on eBay.

I am a senior who likes to sew. When I accumulate few too many items I try to sell it on eBay at very low cost just to get out of my house. I sell just before Xmas time to make extra money for grandchildren Xmas presents. After holidays, I remove all my listings and all done with selling. Three weeks later I get email from buyer that her item arrived as old and she wants a full refund plus shipping label. I explained that all items are new and there is no returns especially so late after she received the item. I asked or prove of item being old. She send picture showing a little black spot. That didn't prove it was old, probably got package got damaged during shipping and item got dirty, but I agreed to send her a new item to replace this one.

Recently I bought an Asus GTX 660 from eBay. It has an estimated delivery time between February 17 and February 20. I purchased on February 15 and wait until February 22. The item still not arrive therefore I left the negative feedback against the seller. Finally, the item arrived on February 24, with 4 days delay than scheduled. I opened the case to return it and eBay ruled in favor of the seller and removed my negative feedback. Their feedback is such a joke. They are not serious about it. It took 9 days to ship within the United States. It was 4 days late than the listing advertising. And on the listing, the seller advertised super fast shipping. I am not buying in eBay anymore because of this. Amazon has a better policy. eBay buying protection is such a joke.

On January 1 2016, I sold my MacBook Pro 17'' i7 2011 with installed newest operating system in mint condition in $1050. The eBay item number of this sale is 221983089049. The buyer was very happy with the laptop. She emailed me on Jan 13th 2016 that "I of course received the Mac and love it. It's in great working condition! Everything was as promised". However, after more than a month, on Feb.7 2016 this buyer told me the laptop cannot start after she installed older Mac OS 6.8 operating system to the laptop, and laptop becomes overheating. She asked to return and filed an eBay case to get refund.

JUST TO CLARIFY: I WAS SATISFIED WITH EBAY! I ordered an item on eBay, from an individual. I waited 3 weeks, and still no product. Contacted eBay. 6 days later, contacted eBay and told them I still had no item. All the while, I am emailing the individual. She had multiple reasons for not getting it sent out. I told her I needed it for a gift. eBay refunds me, I give individual bad review, then she sends the product to me... Wants money now, thru a money order only. It took her a month +3 days to get it shipped to me. What do I do? Do I really have to pay her at all? Even thinking of sending back. When ordered, I had a discount from eBay, now to pay her I won't. I am not going to be stuck with shipping charges to send back either!

I received very unfair negative review from the buyer. I called twice and talked to customer service and after I explained why the buyer left unreasonable negative review for me, the eBay promised me to remove the negative review, but they never did. I have 90 excellent reviews. I tried to close my eBay account because of unfairness, but it doesn't allow me. eBay is the worst place to sell your item because they don't protect the sellers.

I was advised that my account was suspended for selling "hateful and discriminatory products". This is exactly as they termed it. When I called I was told that my product fit into the same kind of hateful product as a ** Swastika. Imagine a playful character ** doll that actually comes from Children's English Literature.

eBay is such a joke!! I've been warned about them, but thought I'd give it a try. They have NO customer service at all!!! Especially if you are a seller on eBay. It's total one-sided. They NEVER help the seller in any way, shape or form. If anything they are there to ** you over! I've had issues where a buyer said that my item wasn't as described then returned a different item!! After calling eBay, they did NOTHING!! All they said was, "We've made our decision and you are required to give a refund!"

I have been a member of eBay for years and have 100% positive feedback and never had a problem until Christmas. I sold a Karen Millen suit. I originally had it up for 40 but the woman in question asked if I would accept 30. I said yes and sent it off to her with receipt as proof of postage. She then said she never received it. The post office said she had but she argued and said she lived in an apartment block and someone else must have got it. The address did not mention it was an apartment block nor did she. Ebay just went into my Paypal account and took the money out and refunded it. My account was 1.88 short and they are demanding payment and have suspended my account even though my account is in credit and has been for 4 years as I have hardly used it. They seem incapable or reading emails and just keep asking for the money. Sorry but they aren't getting it!!!

Having been on eBay for over 10yrs having a 3000+ rating 100% feedback ratio. I came across the customer from Splitsville City. I advertised item for sale which included site charges. I had put the items with a lower start less than £1 and a charge of £0.35p per item. The buyer bid on the item with these charges in BOLD, won the auction then said "I am not paying those" and accused me of sharp practice? There were no hidden charges or heavy postage. It was all clearly visible. The buyer moaned that much. I decided to cancel the sale and gave the buyer the money back (no charges ever paid). Clearly states wait for invoice before paying.

I have wasted over 3 hours of my time on the phone with both PayPal and eBay. I have add an account with both sites since August of 2015 and my payments from buyers are still continuing to be held. I am NOT a bank, a creditor or a loan officer. I am on a limited income and a single mother of one child. Selling on eBay is a side thing and I have a personal account not a business account. The restrictions they put on personal accounts is asinine and insulting. I have reached over $250.00 in sales and my account for selling is above standard. I have had zero bad feedback. I guess I'm expected to look for things around my house to sell because I am 6 sales behind 25 sales. I have items that will take me longer to ship now since I don't have the funds in my account...

In 25 May 2015 I placed an order (a mobile case) on eBay. Now, it is 19 February 2016 and I have not received my purchase yet. The seller "guygame2012" promised me several times that he/she will send my purchase, but I never received it. I complained to eBay. Unfortunately, eBay has a long confusing policy pages and gave me limited time to follow my complaint and after the limited time I was not able to have any contact with eBay, even to let them to know my concern. The seller already knew about the "complaint with limited time" and had asked me to be patient and he/she will send the purchase. I did not know that the seller was playing game with me. I wasted the time and lost my money. If you want to purchase from eBay think twice!

The fact that they have a reserve price as an "upgrade," that costs money whether your item sells or not is preposterous.

I purchased a rice and food cooker from eBay. I was originally happy to receive it, but after I tried to plug it in and use it, I realized that it was not usable in the US. I called both eBay and also PayPal. Companies had the nerve to send me back and forth between the two to the point that I gave up. I decided to attempt to find an adapter so that I could use it. An adapter could not be found. I gave up an entire day looking for one. The item is from China and can only be used in China. The solution to this was to send the product back to China; however, postage back to the origin is as much as the product.

Violin that was on Buy Now or Better Offer was sold through eBay to perhaps somebody that registered in warehouse, suite or some motel. The buyer claimed damage upon arrival but the photo provided would not confirm that this is the same instrument. eBay advised to file claim with USPS. Filed. The buyer stopped responding. eBay charged on the transaction seller fees as well. Will not provide proper guidance except repeat their mantra "you have to wait until expired". I do not have moneys, instrument and eBay got paid. eBay creates an easy option to create fake accounts, purchase high value items and do nothing for seller protection. Horrible! They're not able to provide any dates when this "you will have to wait until expire". Expire what? It's been going on since 01-25-2016.

Purchased an item from eBay which was never received. Contacted the seller multiple times, in which there was no response. Called eBay (which took me awhile to find the phone number), they opened a resolution case. I called back a couple days later, as instructed. They told me to call back next week even though they did not get in touch with the seller either. What the??!! I told them no, this was 2nd attempt to get a refund and I can't keep calling back as it is a huge frustration and it takes a long while to actually get someone on the phone not to mention they keep asking me to call back. It seems this is their method to hopefully forget the refund and they keep the money. They didn't resolve the issue and left me with the bill. To me, sounds very fraudulent. I will never buy from eBay again.

They have bugs in their software where they sent me an email requesting payment for a cancelled item. I paid via their Paypal and there was no way to resolve online and get my money back. I called their awful customer service department and got the most rude and stupid customer service rep on the planet. I have wasted 20 minutes on the phone and still have not resolved something so simple.

I have a 100% feedback account, and a power seller top-rated performance, and my account was suspended because a VeRO program company claimed I listed a counterfeit item violating their trademark. The item I listed (it never sold mind you) was purchased from a retailer. I tried to contact the company that filed the claim and they never responded. I contacted VeRO through eBay and I was told the company does not have to respond and eBay cannot force them to respond, and they would not lift the suspension, even if the company never proved anything.

eBay "works" with PayPal making for the most frustrating online experience with money possible. eBay website is useless and they try to make it impossible to contact. Which doesn't matter because the people are no help and would love to just send you off to the equally terrible PayPal. They have no communication between websites or companies, their partnership just means one (or 10) extra phone calls. I have no clue why I would be expected to pay eBay anything as they offered basically nothing but hours of phone calls and trying to navigate their website. Also using PayPal means a charge on your payment so you do not get the full amount. There is no benefit with these two companies. I will be removing both of my accounts as soon as they manage to clear up all of the issues that they have caused. Amazon is better, Venmo is better. Do not use eBay or PayPal.

eBay favors all and any buyers for all and any transactions. Buyers can give negative feedback even if it is a lie and sellers cannot so to let other sellers to beware of the lies buyers make. A buyer bought sunglasses that were as described. She opened a case without messaging me and eBay opened a case, held the funds in PayPal. When I contacted her she said she was not happy with the glasses so I told her to send them back and I will refund her. She demanded I send her a return postage stamp. I told her that buyer pays and I was unaware of the new eBay scam. She informed me that she will wait till the 5th, which was when she could escalate the case. She has done this before and probably many times because she knew the routine with ease. When eBay sends you a message where seller is supposed to respond there is only a total refund or send buyer label at seller expense.

NEVER AGAIN will I utilize eBay to sell an item. Just like so many others on here, I was screwed by eBay "Buyer Protection" clause. I shipped a buyer a phone in mint condition, even listed "no returns" on the post, and after 15 days I received a request for refund, as the phone wasn't in working condition as stated. Completely false! And as others have said eBay customer service advised me on how to handle the case... "Don't accept, communicate with the buyer", then eBay allowed the return, told me to take pictures and send it to them, and I had a strong case against buyer, which I am discovering must be "scripted". Bottom line the Attorney General of the United States needs to look into eBay's misleading and unscrupulous business practices when it comes to sellers on their website. Sounds like thousands of eBay Sellers are losing lots of money at the hands of eBay!!! CLASS ACTION LAWSUIT SHOULD BE FILED!

Sold two items on Ebay, they had a promotion to list items for free. Later come to find out they charge a 10% fee on the final sale of the item including the shipping costs. They charge you for shipping the item, I understand if the charge was for the total cost of the item, not the shipping! For a .99 item I was charged over $30. And this was not noted when I signed up for Ebay or when listed with them. Small claims court here I come!

eBay info says it controls all international shipping through its global shipping programme. So how come, the same sized plastic spray bottle of car cleaner (best seller's price $14.00), has $4.00 shipping in one listing, and $79.95 in another listing? To the same overseas destination? That is more than 5x the price! Then I noticed that the $4 shipping was from a country outside the US (Poland, FURTHER AWAY from me than US), so not subject to the eBay global shipping programme. And I see similar outrageous shipping prices on MOST items in eBay for US and UK products.

I just tried to bid on an item on eBay. The seller of this item will only accept PayPal. EBay will not let me bid on this item unless I link my eBay and PayPal accounts. I refused to do this because if I should lose my cell phone, someone could access my eBay account and clean out my checking account by buying things from eBay. Bad, bad, bad, bad policy. I refuse to be bullied into taking this financial risk in order to be allowed to buy on eBay.

Please beware selling anything on eBay! I have been selling for over 5 years and never had any issues at all. Since they recently changed the return policy so that sellers have to pay for return shipping in any case, buyers have free hand in scamming sellers all day long. I have top seller rating, selling only our private stuff, with well over 1,200 positive feedback. The buyer who is lying about the item has 21 feedback over 14 years and still eBay told me on the phone that I have to refund the buyer. The buyer stated that the soles of the shoes are not as described. I even included a photo of the soles of the shoes in the listing, but all that is not enough.

I ordered Coq10 from nathansnutritionals off EBay's site. The powder in the capsules are brown. Coq10 is orange. I emailed the seller to have them picked up. I didn't have a printer to print a label, nor the time to go to the PO office. No response. I called Ebay several times and 1st argued they should insist he not inconvenience me anymore over his fraudulent products, but then argued they should get the pills to see that he is a defrauding people. They refused but these ideas but said I had 30 days to return it, and was protected by buyer protection.

Shame on you eBay. I sold a cell phone through your new promotion. If a buyer bids on my item and the item sells for less than what it is worth, then eBay sends you a coupon for the difference. I had $72 and used $14.99 to purchase an item with the coupon. Come to find out I can only use the coupon once!!! You took MY money. What a scam! I called asking if you could give me another coupon for the difference and was denied. Does this email appear to tell me I can only use this coupon once? NO! I will never use eBay ever again!

I am probably one of the few extremely honest and trustworthy dealers on eBay in a select antique category. I cannot begin to tell you how many times for the last few years these things have happened: Pictures from my listings get stolen by unscrupulous people looking to scam others out of money. When reported eBay never did anything because they "Couldn't tell who really took the pictures." Sounds to me like they wanted their fee without caring for someone getting scammed. Had my selling fees increased 100% with no additional added services. Had customers purchase all my items from weekly sales and then never pay for anything because they had no money. Literally, some years over $100,000 in unpaid sales.

I bought Girl's Lady Comic Jacket from eBay, but I received a bad quality and damaged product. I put a claim for return my money, but the eBay customer support told me "We won't refund because of the quality issue," and he is telling that eBay is not guaranty for the product is damaged or bad quality. He force me to contact seller for that issue, even I try to contact the mobile number it is not working. Finally I called again eBay customer support. He is finally told me the same thing "eBay guarantee is not responsible for bad quality or damaged products." If quality is not included and no guaranty for product damaged is not included so what the eBay is giving guarantee for the products to buyers? Finally I recognize eBay is selling fraud things, only the products eBay is telling eBay guarantee included in that there is no product quality, and there is no guaranty of no damage.

Purchased using eBay's buy it now program for $519.00. The seller did not deliver the purchased item. eBay has written proof the seller did not deliver the product and DIDN'T help me get a refund. They advertise their buyer protection plan however when asked to help me get a refund, eBay refused to help. eBay also did not remove the seller even with proof of their non delivery. This has resulted in me not receiving the item purchased and a loss of $519.00. THE SOFTWARE ENGINEERS ARE A BUNCH OF MORONS WHO DESIGN SOFTWARE TO SCREW PEOPLE. They think because they have money they can get away with it!

I recently purchased A SAMSUNG SD 64GB MEMORY CARD from eBay seller “**”, this seller was from China. When I received the product that I found out it’s counterfeit and the quality of the product was very poor even on the printing. As I know the original product should be made in Korea not from China or Taiwan. I opened a case and reported this to eBay Canada. But the customer service/escalation department didn't really care and took any action on this issue. Honestly, I feel very upset and frustrated on eBay cause they gave me very bad experience. Frankly speaking, I don't trust eBay anymore because bad customer service and I also understand how come many people say, stop shopping from eBay.

I started Drop Ship Selling on eBay November, 2015. When I first started I was drop shipping clearance items from Walmart. The problem was they soon sold out and then I had out of stock issues when people would purchase. My defect rate grew to 9%. I stopped drop shipping from Walmart in December and found a supplier who had items in stock 99% of the time. My defect rate dropped but I was still below standard come January 1, 2016. I called eBay and they said "As long as you keep selling and your rate drops, you should be OK." My rate dropped to 5.25% by the end of January. February 1, 2016 they suspend my account.

First I sell an item on eBay and the buyer damages my product and they make me refund the guy. I lose out all around. Secondly I purchased several coins 540.00 dollars worth never received, and eBay refuses to refund me after they state that they will back you up if you fill out an IC3 report (Bunch of crap). Long story short out of pocket (-690.00) in one day. Buyers and sellers stay clear of them crooks there in bed with all the other dishonest shmucks. Too bad great concept crooked operation. And to add insult to injury their customer service is outsourced to Asia in someone's ** hole sweat garage. You think eBay being on Wall Street can do better. Yeah right bunch of crooks that support theft. Stay away!!!

Issue: I have been banned from eBay. Background: A loyal customer for many years, with valid purchases, valid sales and zero negative feedback. Last year, I received an e-mail telling me that I have been banned. I assumed it was a scam and then sometime later figured out that it was real. Tonight, after I couldn't log in to eBay motors in an attempt to sell a car, I wasted over 11 minutes of my life talking to a representative at an overseas (probably Philippines) call center in attempt to uncover the problem. Are you ready? eBay has banned me because my father & I have the same name (with exception to the suffix, i.e. Jr, III) and we both have accounts and have had accounts for several years. And that, is considered by eBay to be suspicious activity. What a slap in the face from a ghetto operation.

Buyers make false claims and get full refund and eBay makes us give full refund and lets buyers keep the product as well. When product returned, it is either their old engine or they just put something on pallet just to show tracking to eBay. Buyers extort us for giving them money in exchange for Positive Feedback. Just this week I had to pay $175 to change Negative Feedback to Positive and buyer kept the product as well because eBay did nothing and told me not to sell if not happy.

eBay has a policy that allows buyers to use a "designer" brand item for up to 30 days and if the buyer feels it's fake, seller is forced to provide a full refund. My wife and I purchased a brand new authentic Coach Snoopy Satchel Handbag on 6/16/2015. I didn't intend to use this purse but only to keep as a collector's item. I used a credit card and ordered from Coach directly order number # **. The price was $486 (with tax). For 6 months, I kept the handbag in the box in safekeeping as a collector's item to possible sell on eBay.

eBay is such a ** around. Tried selling a product and everything was so difficult. Asked for my phone number and no matter how I typed it, it said it was wrong. Wouldn't let me take a photo to post, every time I tried, the site ** up! So annoyed, just not even going to bother using the site!

Have dealt with them for over a year. The website was easy to use. Had bought some items. Eventually they get tired of helping consumers get refund. What happened to the age old cliche "the consumer is always right"? There is a greater need for more competition in the market place for alternative to eBay that are consumer-friendly and refunds with ease.

I updated my email address over 5 years ago to eBay and my Paypal and linked them together with my new email address. 3 years go by, no problems. As of 2 years ago, my old email address is rearing its ugly head. I have called numerous times to have it removed as I have zero access to that email account to no avail. They can never tell me that they can remove the old email address. How can this be? I removed this thing years ago and now it's an issue to where people are Paypaling to my old email because eBay has that as the default email although I've set it differently and called many times to have this issue resolved.

I am giving single star because I am not able to give 0 star. On item detail page eBay writes "Ebay Guarantee" with big font and make the customer fool like me. I have purchase one 32 GB Samsung memory card from eBay. After purchase I found that it's not original card. Print made on card was removed by just touching with the finger. So, I have raised the claim with ID ** to eBay on the next day of item received. First eBay reject the claim with the statement item was in manufacturer warranty, so I need to contact Samsung. Then I go to Samsung service center. They told me that it's not a Samsung card, so you need to contact merchant. Then I contact seller by eBay email, I didn't get the reply for 5 days. Then I called to eBay then have given me seller number and told me to try to contact seller for 5 days. Seller was not receiving the call but still I need to try for 5 days.

Literally, every time I sell an electronics item on eBay I get scammed. The buyer, which is different every time, always contacts me telling me something is wrong and requests a refund. No, they don't return the product. They request a refund. The problem: There is no problem. In most cases, the electronics are new or gently used and DO work. I even take pictures of the items in a working state. However, the buyer always tries to get something for free. I've only been backed up once by eBay. That's because I reported the buyer first. Beware of fraud and scams from eBay buyers. It's a racket.

Very often you will find the best prices on ebay but some products are of inferior quality. For example a popular and useful item is the "military quality" led "700 lumen" led flashlight. It appears identical to one offered on Amazon but my own testing shows it to be weaker with a less intense and less focused beam. Further inspection shows defects in the lens and of the assembly. (I took the time to interchange parts.) The Amazon product came with a charger and a rechargeable battery and was packaged properly whereas the ebay item was economically packaged to minimize shipping costs and at 8 bucks it was a decent cheaper alternative than the 20 dollar light. Both lights work with 3 triple A batteries but in this instance you get what you paid for.

I usually buy auto parts/supplies but have also bought computers and household related merchandise. I always check feedback, as this warns of the few who do not put the customer first. Most notable are recent purchase of used tires that came from over 1,000 miles away, free shipping and no tax, prices comparable or even cheaper than local, with a much larger selection. My wife bought a tablet/laptop computer (new) for $135. Regular retail compare at $350. Shop the deals and learn to snipe (last seconds bid).

I bought a toy robot at eBay for my collection some time ago paying as usual through PayPal. After waiting some weeks for delivery, I received an e-mail from eBay that my item had been delivered. The seller had sent an empty envelope to a storefront near my address and eBay accepted that as a completed delivery despite my numerous attempts to prove otherwise. The case I opened was closed by eBay saying the item had been delivered. It had not been. I'm out $180.00 because of eBay.

Buyer purchased a new, unused camera lens from me, and I shipped it to him right away. I had to give him the information where I purchased it (B&H), plus a copy of the receipt. And if it has been used, to which I said no. I sent him the lens and he refused to pay for the new camera lens, saying it was damaged, which was not true. Ebay sided with the buyer and he sent it back to me by Fedex at my cost. I lost $275.00. There was nothing wrong with the lens. I cancelled my eBay account.

I use eBay frequently. I find many deals on eBay. If you have any issues with anything you purchased, you contact the seller. The seller usually fixes the issue due to you get to rate them and comment for everyone to see. I strictly go off of the ratings a seller has for that reason alone, as a warning sign of the type of experience you will have with them. I also know that if I have an issue with a seller, eBay protects me and will step in and resolve the issue. I have been using them for years with no issues.

Convenience is probably the most significant factor that comes to mind. There are enough variations available for whatever product I might be looking for regarding price, taxes, shipping, locations, and customer feedback. The sellers are dependent, for the most part, on excellent feedback and do their best to get the best. It shows in the shipping and packaging and desire to resolve any problems. Not having to drive and put up with people that have an attitude, both on the road and in the stores is worth a lot IMHO.

If you should buy online make sure you're not dealing with any companies that are overseas. DON'T order from SAMMYDRESS DRESSLILY. Those are VERY BAD companies to order from. They do not give refunds at ALL... You will not be able to talk to a customer service person. They send only e-mails. But if you use PayPal then it will a better outcome receiving a refund. I have ordered over hundred times online and made sure that there is a toll-free number in case there might be a problem with my order. I have used PayPal many time. They are excellent in helping the consumer. I have ordered from eBay, return policy are very good, but you must follow the seller request on returns. Macy's, JC Penney's, Amazon, Venus, Victorian Trading Co, Boston Proper. Those are just a few I have ordered from. They are all great places to order from.

I have been shopping with eBay for a while. I must admit they are uniform in their practices and do their best to satisfy the customer. The changes on the web l am not too fond of but, they are professional and do their best to solve any problems (l have had a few with some vendors. I like their customer service and highly recommend them and PayPal although they are not connected. EBay is the only bidding site l have ever used and have made some big ticket purchases. I just can't grasp how to sell (laugh)!

I have made a bunch of different purchases through Ebay; I'd say that my experiences have been quite successful so far. There are better deals on certain items than at other retailers. What's even more pleasing is the possibility of buying at an auction. You have to constantly keep an eye on bidding updates, otherwise it's easy to miss on a deal. I have obtained stuff I've been looking throughout the web at the fraction of the original or even discounted cost. Free shipping and warranty are nice additions to good prices.

I have had a fine experience with eBay. I am not a very active client but every now and then I do some shopping and also sell some items. eBay is a giant global community and you could be sure about the financial transactions. If you are not honest in selling items you could not continue on eBay since the rating system is very good and people usually judge you honestly so if one is really honest and respects one's promises could be successful. Also, when you buy something you have got the right to review and judge the seller and that also counts. This is my experience and again I have not been an active user. Thanks.

I love shopping on ebay. They have everything anyone might need/want. I like not having to leave the house and fighting the crowds in the malls. If I'm unhappy with anything I order, there's no problem sending it back for an exchange or refund. You can ask the seller anything via email and an answer is emailed back within 24 hours. Most of the time whatever I want to buy is cheaper than the mall stores. You can also bid on some things and be surprised on how inexpensively you can win the bid. The item(s) ordered and bid on usually arrive between 3 days and a week.

If you buy, they instantly take the money, yet you may wait ten days for the item. Returning it, if it's even allowed takes another two weeks after several conversations pleading with the person who sold it. You next have to wait for eBay to give you permission to return it, then pay for return shipping as well, so you end up losing money and lots of time and trips to stand in line at the post office. Selling is even worse. Their fees have about doubled, and after you sell an item have to wait about two weeks until the buyer decided to let them know that they've received it – which may never happen. I waited 24 days for my payment. I will never buy or sell on eBay again.

eBay in general is awful to deal with. Particularly if you are a seller and if you are a buyer with remorse, good luck getting a fair deal. I do not recommend ANYONE use eBay. I recommend an honest online retailer which I do not know of yet. Amazon is much better than eBay though. DO NOT BUY CLOTHING on eBay. It is usually made in China, takes a long time to receive and when it is received is 4 times too small because their sizing does not match US sizing guidelines and even if they compare them so you order the right size, it still is usually too small.

I have used eBay for at least 10 years and I am pleased with the service that they provide. They have a great buyer's protection policy, although the same beneficial policy has caused problems and money for the seller. eBay treats the buyer as always 99% correct/right when it comes to disputes. I had a telephone that sold overseas, but the shipping was $60 (paid by the buyer). The buyer claimed the phone didn't work and refused to send the phone back because of the high shipping costs. In the end, despite proving that the phone did indeed work properly, eBay awarded the buyer a refund of the full amount and allowed him to keep the phone. eBay charged me for the full amount (around $150) plus the loss of the phone. The buyer that was overseas got a great bargain... a free phone with free shipping!

In purchasing from eBay, this is an online site which absolutely protects the buyer. I have made three purchases (watches) within the past 6 months. Two were "fake or counterfeit", one was genuine. EBay/PayPal eventually provided me with a full refund for the two counterfeit watches and I was able to provide a negative review the fraudulent sellers (to warn others). Because of eBay's guaranteed protection policy as a result, I will likely use this site again (as a buyer) in the future once the Canadian dollar improves. Delighted with the genuine article (Movado diamond ladies watch).

First I check the feedback rating of the seller. If it's very good, there is no reason not to buy! Be sure and check the price for shipping! Often it's more than the item! Other sellers can have cheaper price for shipping, but check their feedback then! Only two negative experiences! One shipper placed items in a letter style envelope. Post office machine shredded it. Shipper swore at me and left me nasty feedback!! The other shipped wrong item. Also swore at me!! And blamed me!