eBay Reviews

I was foolish enough to send a dress for a refund WITHOUT a tracking number. The seller didn't refund. And a few days later listed the exact same dress for selling. Needless to say, eBay didn't even write to a seller for a clarification. Hello, Amazon. The name of the seller: virtualthreads.

I have purchased many thing from eBay in the past few years. Usually everything goes well. Items shipped in few days after payment, delivered as expected. But when something goes wrong it can be really frustrating. Sellers offer you replacement for item you haven't received which in my opinion shouldn't be doing. Because sellers says they send you a replacement and ask you to close a case you have opened. And poof... after that they disappear. After some time you realize that there was no replacement. And you can't do anything because case is already closed. And there is no one you can ask for help. Do not accept any replacement, if something goes wrong just say you want your money back.

eBay has become a shadow of its old self. I have been an eBay seller and buyer or over 10 years and they have come a nickel and dime your company with little to none of a service dept. And they let lying buyers control how they run their operation and all waysides with the seller when there is a seller buyer dispute when there is a issue and they try to avoid getting involved and make it very hard for the buyer to get some help from them when basically is being ripped off by the buyer with that Brig said, “They just don't care."

Everything I am about to say is 100% true. This nothing to do with the vendor, just eBay. I have been an eBay customer for 19 years and have purchased over 600 items. Today I bought something and attempted to pay for it with gift cards. That did not work so I called customer service and got the runaround. I got referred back and forth between eBay and PayPal several times and talked to 8 people in about 2 hours. Apparently my eBay-issued gift cards cannot be used for my eBay purchase. What? Then why is there a place on the payment page to enter the gift card info to pay?

Sold an item. Customer wanted to return. I issued refund. Customer didn't return the item (stole it). eBay would not help at all, even though they prompted to refund and issue shipping label, which I did. eBay told me I shouldn't have issued refund, yet, they told customer to throw away the item, which they denied they did say later. You can not leave negative feedback for buyer on eBay. eBay is one-sided. I will stop selling on eBay, move to Amazon and Etsy.

eBay no more buyer friendly. I bought a dress from a seller in China on Feb 05. This liar cheater seller DIDN'T disclose about possible holiday delay before taking payment. Then it shipped 20 days later. After 67 days no item. Asked many times eBay for help but instead of helping eBay told me to wait till 25 May: 90 days. So 90+20 days=110 days since payment. Even Worse They won't let you leave feedback after 45 days??? Seller didn't reply messages. Thanks???? To PayPal???? For helping get my hard earned money back. DON'T BUY AT EBAY! NEVER!

I bought brake pads for my car that I didn't get and until now I don't get a refund all, anyway I put a negative feedback to the seller but eBay after the phone call of the seller decides to erase my feedback. They don't like what I put there and eBay decide just to erase it and after my phonecall they told me that I can't put anything, of course, I don't have money back yet and there is anything that I can do. Don't trust in eBay.

Today I had to contact Customer Service to rectify a problem with a buyer and the seller assistance associate was so incompetent, I felt like the 10% commission I pay to eBay is just taken from me and I don't get anything in return. I am closing the account today and I do not recommend doing business with eBay. I am switching to Amazon where almost everyone is professional and paid fee goes long ways.

I have been selling on eBay for over 14 years. eBay is constantly making little changes in how we see information on such things as relisting etc. I wish they knew or either gave a care on how difficult this makes in on us out here to keep up and continue relearning how to relist, or get information we need. Even a small change throws us off completely and may require hours and hours of clicking this then that or worse yet finally have to contact a help personnel who usually has such an accent that we can't understand a word they are saying or more commonly it's a female with such a high squeaky pitch to her voice that it sounds like a cat whining on the other end of our phone.

I ordered items from lotsgoods88 through eBay and was informed order dispatched 31 Oct 17 ETA 21 Nov 17 to 18 Dec 17. When the time had passed I queried the delay and was informed they would send a second consignment. When that one's due date had come and gone I was informed 'lotsgoods88 is out of the office'. On 3 April 18 Ebay messaged me that I had been suspended and to phone a number in the USA. I was not prepared to spend money on an international call to be put into an automated service. They advised that they would find an alternate. I suspected a scam and advised them accordingly - no reply since. They have my money, I have no goods; they are unprofessional and act like some basement scam setup.

I sold a Platemaker on eBay, when buyer received it he said it was not pulling paper from the bottom tray. I sent manuals to change settings. He told eBay he wanted to return it and since I didn’t respond in 5 days they made me take it back. Paid for shipping both ways and their fees and credit buyer. eBay always sides with buyer.

I’ve been a seller since 2002 with 100% positive feedback as a seller. I am not a store or a company. I am a private seller and sell some item from time to time, item that I don’t need. However I have sold over 500 items with positive feedback. Lately eBay changed their policy that if you don’t sell anything for certain amount of time they will hold your funds and not release it which I think it’s not fair for an old time seller who has 100% positive feedback...

I have been selling on eBay since 2009 and never had a bad issue with products and 100% approval rate. I always got paid immediately after submitting shipping date and tracking numbers online. Last month I sold a brand new pair of leather riding boots and eBay held my payment until I called them several times asking to have my funds released? I just sold a expensive Emerald ring (Women's 14K Yellow over solid Sterling silver 9.0 CTW, Size 7), shipping the day after it was sold and paid for, submitting tracking and ship date.

I need my money back. The seller already received the item back, he also already sold again the item and I don't have my money back. This configures stolen property and eBay don't solve it. I need eBay to honor the Money Back Guarantee Program, the product is covered by the program as advertised but eBay simple denied it. The item was returned back on April 18. eBay was supposed to refund me in 4 days, April 24. eBay asked me to talk with Paypal but the order was done using Credit Card, Paypal was not involved in it. The seller didn't pay for the return back shipping. I need this money back also. The seller didn't send the charger as advertised. The phone doesn't work in Israel. He was supposed to know this and not me. I already left a negative review about the seller and passed almost a month the review is not live, I need this to be solved as well.

Agreed to terms that all insurance and fees were paid by seller and after paying the agreed price now I am told that the vehicle is undervalued and I have to pay for additional coverage. Why was this discovered after the unit was loaded for delivery?

I purchased a Hermes silk scarf from eBay seller Mon.Carre. Scarf was described as having stains, which I knew I could get out. When the scarf arrives it is riddled with more than 13 moth holes, which were never mentioned in the description. Attached are photos of thee of the holes. eBay and PayPal, despite having ten photos of the holes, protect bad seller Mon.Carre and refund to provide a refund. What is going on there?? I leave feedback saying, 'Scarf arrived with hole. Avoid this seller', which Mon.carre gets eBay to withdraw. This is eBay and PayPal prioritizing sellers who lie over trusting and honest buyers. I have been on eBay for years and years and have a 100 percent rating.

Poor service for seller - Sold an item that was in great condition. A person did something to the shoes when they arrived. Instead of contacting me they gave the person a refund and required me to ship the shoes that the person damaged back.

that she sells products in the US, but they are from China. I sent the item back to be repaired in March and now it is April and still have not received my merchandise back. The vendor was very ill-mannered. I'm still fighting with her now. Have continued communications with her and eBay they are both useless. BEWARE OF THIS VENDOR. She is very Untrustworthy!!! Valmurr is the seller.

I bought a new phone (Google Pixel XL). Showing problem after 1 week. I open a case 3 weeks later when the phone was getting unusable. Those ** retired customer service case the close. Like wtf, why do they even have customer service. That's why I always go with Amazon. They will return if a simple thing. That's why they hold their customer by their great customer service. ** EBAY. And do not eBay is just like Craigslist and offer up. You buy something mean you are at big risk. They will send you crappy stuff and never get a return. Don't waste your money. Go to Amazon. You will appreciate their service and even they will return if you just do not like it.

I have been a buyer and seller on eBay for almost 16 years now and have never had an issue with a seller or buyer until just recently when I sold a prepaid Samsung phone to a buyer. The buyer claimed that he couldn't activate the phone and that the item wasn't as described so he could get a refund. I had indicated that I don't accept returns on new items, but in good faith, went ahead and initiated the return anyway. I received the phone back a few days later. The blister pack had been visibly broken into, the buyer wrote on the IMEI card, and he had peeled most of the protective plastic the phone came in completely off and did not replace it. I then tried to see if I could activate the phone myself, which I was able to do after chatting with a TracFone representative online.

There are two overseas sellers on eBay that have been engaging in unscrupulous practices. They are engaging in the bait and switch. They send you a product they KNOW IS NOT AS IT IS DESCRIBED. When you contact them to let them know you want a refund they ask you to send photos. You send photos then they say we will take $5 and you keep it. No persist for refund. Then they want you to pay to send it back to them track it. Or they say, "We will send you the right item but it will take 5 to 35 days." So you are past eBay's 30 day refund policy so they don't have to give you a refund. And keep your money and you don't have the item either.

I sold an item for the price of $93.00 and was ecstatic to receive this for the item I had sold. In the past I had no issue with the buyer automatically paying when they win the bid. The whole point of using a company like this is so that you don't have to worry about receiving payment for your item. Payment should be automatic and paid towards the seller once they ship - which is what I thought eBay does. WRONG. You can ship without the company being paid to pay you! And guess what happens then if you don't get your payment - they credit you only 10% of your selling price so $9.30 - which is less than I even paid for a shipping label!

Flocks of scam sellers have come to eBay because of their policy changes and liberal mentality. Mostly, the Asian community is getting rich off of selling trash products, bad seeds, whatever they can misrepresent and get away with. Seeds take some time to sprout and then months to bloom before you can ensure what you got. The constant bad changes to eBay have exacerbated this. These crook sellers are so brazen now that they don't even provide the proper species of seeds and will throw anything in the bag and dispute that it is real or genuine. It's very difficult to dispute and win because eBay has become so broken under current management. I used to enjoy eBay 25 years ago. Since that time, it's become an infestation of crooks and cheats, led by biggest crook and cheat of them all!

I am a business owner of more than a decade and been in the field of customer service for more than two decades. I placed an order with eBay and received damaged items. The process of attempting to get a return has been hideous. The case was closed and the representative I spoke to had absolutely no interest in attempting to assist via eBay. I am out of my money. I will never order from eBay and will do my very best to avoid PayPal as well.

As a longtime eBayer with 100% feedback rating both as a Buyer and a Seller I can honestly say I expected much more from eBay. Like many other sellers I finally had that transaction that infuriated me to the point where I will no longer EVER deal with them again, in either capacity. I recently sold some Desktop memory that was in near new condition. I had been using the memory in my own machine up until the time of the eBay sale. Once the sale was made, I removed the memory from my desktop and replaced it with the newer/faster memory I had just purchased from eBay, packaged the Memory sold into the original packaging and sent it off to the buyer.

I used eBay for many years and found 99% of the items I bought from China were trashy products! Whether it was plant seeds that would not grow to wooden watches that stopped working and broke after 2 years. I've stopped buying from China just for that reason. They may be less expensive, but you get what you pay for! Be careful when buying products from China!

Buyer damaged the item and then ask for a refund. Buyer sent me photos of the damage she did and eBay is forcing me to refund her money on a damaged item I can not resell. I even have to pay for the buyer to ship it back to me. I would not recommend selling on eBay. The buyer can say anything they please and eBay sides with them. There is no sellers protection on eBay. The buyer is always right. I have no returns in all my listing and I am forced to take back the item anyway. eBay seems to have forgotten that the seller is the one paying to be on the site not the buyer. They can freeze your money anytime they please and there is nothing you can do about it. Think twice before you become a seller on eBay.

The customer service is horrible! Someone hacked into my eBay account and it took me 4 days to get someone on the phone which happened to be someone in Asia. I finally got it taken care of today - jeez.

I found very good tech here and good prices. The sellers on eBay are great to deal with in my experience. They have very good website and it work well most time. I like the community page works and they're nice people.

I am selling stuff on eBay for years, I started selling my kids clothes then turned to business 3 years ago. I was sold a brand new top to buyer last week, buyer received, tried on and said that the top was too tight, so wanted to return it. I said, "Yes! Please read our return policy prior ship it back." Once I received the return item back, it was not the same as original. Buyer tore the bag of the top which was new in bag and never take out of bag. (This item is value if new in the bag) I expected buyers to opened the bag carefully in case they need to return it. Then I asked eBay to step in for this case which was opened by buyer for returning the item, once stepped in, it turned out I am the one who filed the case. I didn’t want to open the case, but that the only choice I had to do with the current case which opened by buyer, my bad I didn’t have this experience before, I should just send buyer a message instead.

I've been an eBay(er) for a long time. I began selling items when my daughter was a toddler, she's 14 now. My feedback is 100%. At some point someone got into my account and began posting fake handbags. I didn't know until I left work and saw the emails from ebay. Where I worked, the signal was horrible, so I didn't get any email notifications until I left the building. I immediately called eBay when I saw the last email saying my account was restricted. I explained to them I was at work during this time, etc. I also asked why didn't they try to call me instead of restricting me. Looking through my seller history, they'd obviously see this was not the norm as the items I've sold do not reflect that of a person who sells fake handbags. They would not budge. I've sent letters and no responses.

The incorrect item was sent to me from iaaputility_4 but he never reimbursed me for return shipping so I placed a negative review on his site but eBay removed it because they closed the case, eBay doesn't help buyers.

Buy opens not as described claim. eBay decides in favor of buyer. Buyer never returns item. eBay closes case and states that buyer failed to return item. 6 days later ebay refunds buyer. Here is my experience with eBay. Read this. It will blow you away. 3-14-2018 I was trying to contact the buyer again and accidently clicked continue and to my surprise it shows I had agreed to accept the return. I did not want to accept this return. The page did not allow me to cancel it so I immediately called eBay on 3-14-2018 7:45 am duration 4:16 and requested the return be canceled. C/S stated they could not cancel it but can instead open a case to resolve this issue and that EBAY WOULD EMAIL BUYER AND IF NO RESPONSE THEY CANCEL REQUEST THE REQUEST TO RETURN ITEM.

A seller of a little $9.50 made me wait the full delivery time, while ignoring 2 of my messages & 1 if eBay's. Ebay refused to think anything of it even after I got the device with basically no instructions (& written in font about .05 lol). I did an BBB report & Ebay removed my rating of the seller & also themselves, leaving the seller w/ 0 bad reviews that I could see from my end. Along the way, 2 Ebay reps even boldly lied about their ID #s!

Bought a replacement screen from eBay for my broken Sony Xperia mobile. Seller sent a defective screen. Opened my case on eBay Guarantee. I was asked to send photos of the screen. Sent them 3-4 photos. The authorized mobile repair person said, "The display sent to you was defective." Instead eBay seller said that I had tampered with the display though I didn't. So they cancelled my refund and I'm left here the defective screen. Amazon are much better than eBay and can be trusted unlike eBay. They never ask you a single reason for the return. Even if the return item is perfectly OK but the customer is dissatisfied Amazon happily collects the item from your home. eBay a one of my favorite sites for shopping but now I think to use it very rarely for buying items...☹

Paid for my item. Seller provided a USPS tracking number, saying my item was supposed to be delivered on 03/23/2018. No item. Checked tracking number and it has not been taken to the post office at all. It is now two weeks since I have paid for the item. I opened a dispute for item not received on eBay and have to further wait another two days to have it escalated by eBay. Ridiculous. I cannot believe sellers can keep a buyer's money and have no consequences. Will never buy anything off of there again.

Received wrong item for phone - did not fit but seller repeatedly insisted it did even though I sent him multiple photos. Returned item and finally received partial refund, but was not reimbursed for return shipping! Called eBay customer service and they said could not do anything!

I was shopping for something and kept seeing offer to get the item for about 20% off, by joining eBay Bucks. I finally decide on purchase, click on button for eBay Bucks. They give me a code to use, and on the next page entered the code and said invalid. I have spent hours on hold and dealing with people that know nothing except denying culpability for it, and basically told "tough luck". Finally got a call back from supervisor about 18 hours later, and given same lame excuses. I will only buy from them again if I can not find anywhere else. Will buy from Amazon from now on, which is usually cheaper, even with tax. Only thing I do not like about Amazon is you have no idea where it will ship from. That is the only plus about eBay, but if I do not need urgently, screw eBay from now on.

As a very honest Seller with 100% positive feedback (combined from selling and buying), I would have expected eBay to stand behind me when I sold an new, unworn item, with tags still attached, clearly stated as a FINAL sale on my listing when the Buyer claimed it arrived damaged. The Buyer never responded to my emails asking what the damages were or provided photos or any evidence to back up their claim of damages. The Buyer also had 0 feedback and had joined eBay two days prior to buying my item.

Whenever you have a problem with a transaction, it always takes up to 15 minutes to get it resolved over the phone. Their dispute team is incompetent and never call you back. I think I am done selling with eBay. I paid for the 19.95 subscription and wanted to cancel it because I wasn't doing well and they said that it will cost me 75$ to cancel the subscription and that it would be better for me to keep it. The funny thing is there was never a disclaimer when I purchased the description. BIG SCAM.

I sold an expensive Swiss watch in early February. Even though the buyer knew about and had received photos of a 1 mm scratch on the 18 karat gold case, he demanded a refund for damaged goods. I accepted to refund him the money and the bad started right afterwards. He decided to file a claim with PayPal after I refunded him the money (once the watch was returned). Because of his claim with PayPal, eBay told me they could and so far have, refuse my seller fee refund of $750. I find this to be a very unfair practice on their part. It appears that if you, as a seller, accept a refund, the buyer can screw you over by filing a claim with PayPal afterwards so you don’t get your seller fee back. Can you imagine what those fees could be on some of the $30,000+ items selling on eBay. I say seller beware. You too could get that buyer from Hong Kong who knows how to make you pay when you have played by the rules. eBay needs to relook at this policy.

We SELL new item (Molecular Devices SoftMax Pro 6.3) sent to: **. The cost is $900. He used ready and he activate software ready and return. ** eBay never review, took my money and return. Not help. ** eBay go all the hell.

Item purchased promised 3 day delivery, I specifically emailed seller that I will no longer be present at that address thereafter. I paid much more for the item because it was 3 day delivery. Now 3-6-9-11 days so 11 days now, I am no longer at that address. It’s a vacation home and if the package is left there it will get stolen. eBay's answer is, "Well if it’s late you can return the item and ask for a refund." Is this a joke? Nearly 2 weeks to deliver an item marked 3 days and my recourse is to return an item that might be delivered after a month when I’m no longer at that address. This was within the United States.

Today I checked the status of a refund I was approved as I shipped it out on 3/20/18 from my company via their USPS Return Label. On eBay's tracking status, it showed my returned package was delivered to the seller that is to issue my refund. When I called to ask why they emailed me this morning accusing me of NEVER REPLYING TO THE REFUND nor Providing a Return tracking number that is also to be automatically uploaded into my status by eBay, the eBay Rep, Michelle, stated that it's a MISTAKE ON EBAY'S END yet I will need to call USPS and ask the status of the delivery being they only show it's on its way to a USPS office! Michelle again repeated to me that I have to call because they are unable to do so!

I understand eBay need add fees so they can make money but come on when is it enough insert fee, final value fee, And value fees on shipping? When they say fast and free shipping only benefit them as a Corporation. You have mark up items just so eBay can make money while you make nickels and dimes. And I know what most Corporation say. One complaint out of millions they're still gonna make money no matter who Complains. Got love making rich richer.

Seller used a photo that was misleading and sent to the wrong address. I contacted them and told them my package still wasn’t here and they said it would be here about seven days late. This package was a gift and I have received it a week late. The seller promised to refund me. Then when I sent the case to eBay they sided with the seller. So not only was it late due to their computer system, I have to buy another from a shop 30 miles away for a gift. They used a misleading photo. I closed my account today due to not so much the seller who, was wrong but eBay itself. Plus my emails from the seller disappeared.

We purchased an expensive item from an eBay seller who was supposed to ship UPS so we gave them our shipping address (not USPS address) as there is no rural delivery of mail to our location. The seller shipped it USPS so there was no way it could be delivered. We tried 4 times to email the seller and they would not respond so we contacted eBay and they gave us their phone number. We called the seller and explained the situation asking them to re-ship our item UPS. They said they would and then did nothing.

This mobile phone is v good but your delivery is the worst of worst. I am not satisfied with the products. Not responsible for the items timings. I suggest to my friends please don't selling it for any items for the eBay stores.

I purchased a product from Amazon.com. I then resold Divas Never Age and the CEO said that this was fake. It was the same item that he was selling. I had stock photos of the product up but Ricardo Chavez CEO of the company said I was selling freebies, when I proved that wrong, then he said fake, so I showed him an invoice, so then he told me that it must of expired. When all his reasons had failed he reported to eBay that it was fake. I explained about owners rights initiative and that the owner could not know the authenticity with stock photos so obviously was perjury. eBay claims that they don't support the Supreme Court ruling for owners rights initiative. They will remove an item even if you can prove it's real just because the manufacturer doesn't want you to sell their product. I am now in the process of closing my store with eBay and going to my own online store. eBay only favors manufacturers, not the sellers who support their platform.

Sellers can call eBay and remove bad feedback even when they totally screw up... eBay is trying to push the “trustworthy“ so people have confidence to spend more & you end up dealing with a scum of a seller who looks to have 100% positive feedback but probably 10-20 deleted negatives! I left a feedback after eBay had to step in to resolve the issue because seller won’t respond and they removed my feedback... He’s not 100% positive... Good luck to next buyer.

When I sold an item on eBay prior to this incident, I was told NOT to ship the item until I saw the monies deposited in my PayPal account. For this item, I am being told I will receive payment within 21 days after the item is delivered. As the item is being delivered to Vietnam, I have no idea how long it will take to be delivered. Furthermore, I am not putting a $900 pair of shoes in a box for mailing until I know for a fact that the money has been deposited. I have tried to talk to eBay and have held more than 2 1/2 hours, in total, being told repeatedly I need to speak with a payment hold specialist. Each time, by the time the call is routed, it is also disconnected. This is a disreputable and absurd method of doing business. #eBay=IdiocracyAtItsFinest.

I ordered a large birdcage on eBay from a company called One Big Outlet. Described it as a Cockatoo Macaw cage weighing 49 pounds. What was shipped was a much smaller Parakeet Cockatiel cage weighing only 14.2 pounds. I learned of the discrepancy from FedEx when I received a tracking notice. I notified the company and eBay immediately that the wrong item had been shipped. I did get a response from both. However neither offering to send a return label. I told them that I have no intention of accepting the delivery but no one seems to care once they have your money. I had a similar problem with eBay once before, trust me when I say that eBay only backs the seller and not the buyer as they claim. However I did make the purchase with a Visa card and Visa has safeguards in place to protect consumers against this kind of fraud. So do yourself a favor and do not order anything from an eBay dealer. If you do expect to get ripped off.

Despite their boast of "get what you paid for or your money back" it's still possible to get ripped off on eBay! I bought a batch of vintage items from the seller eombayacct based in NYC who deals in antiques. Two items arrived broken. I sent the seller clear photos of the damaged items. In my message I stated that as the other items in the lot were fine and I preferred to keep them (rather than return the entire batch) I would happily settle for a partial refund for the two damaged ones. That way I would be compensated for my loss and the seller would still have some profit. A WIN/WIN situation.

I decided to sell some things on eBay. I should have listened to all the bad reviews for both of these companies. I sold an item and foolishly bought a shipping label on the eBay site. I was sent to PayPal and had to give my credit card to pay for the ship label. The sale was cancelled immediately and I informed eBay and PayPal immediately by phone. The charge was on my PayPal account anyway. I was told by the PayPal rep on the phone that my credit card would not be charged unless the label was used.

eBay is doing what he wants with sellers. The customer have always right and always eBay refund money buyer. I asked customer support if he had proof that the customer was right. They told me that they have not proof, but even so, the customer is right. Money is always returned to the customer. Just when a customer opens the case for whatever reason, and eBay immediately takes the money to the seller. I am a seller who is free of money, without the goods I have sent to customers and I am due to eBay in debt!!! No earnings, only fees!!! I wish good luck with business of eBay!!! You'll need it!!!

In my last report on my own horrible eBay experience I said that we will never know who came first. The bad seller or the bad buyer. Well the answer is neither. eBay came first. And it’s eBay who is responsible for finding solutions to find and remove the scumbags of eBay. But they are not even trying. And let’s be honest there is 0 and I mean ZERO seller protection from eBay for eBay sellers like myself. Scumbags who lie cheat and steal are free to buy items and then turn around and abuse the eBay buyer protection/return policy. These bad buyers victimize eBay sellers on a daily basis and what does eBay do to prevent this from happening? The answer is NOTHING!

I was never told they could give me a shipping label and I ship back an item that was $76.78. And refused to do a one time courtesy refund. Said that they weren't a business. I have already filed a complaint with the B.B.B and ask the 3rd party seller to send me the money back to refund me. He ignores my emails. The only thing that eBay said that they could do is send a courtesy email to third party seller. That that's all that they can do and for me to keep trying to get my money back from the third party seller.

What more can one want; it convenient, affordable and always available. Whenever I need anything from clothes to cars, eBay is just one magical click away. :)

I purchased an item from seller “cars-store” for my husband for Christmas and do so through eBay. After finding out that he already had that particular item, costing about 150$, I sent a return request to the seller. I got the runaround from the seller and was not given ANY aid by eBay about THEIR seller. In fact, they told me contact PayPal because that was the method of payment and PayPal has a protection plan for their consumers. Huh! What a NOVEL idea! Thank you PayPal! Unfortunately it did not end there.

I recently sold a brand new Surface Book 2 at lower cost than purchased. Item serial number listed on auction, shipped next day and buyer submitted refund request within 24hrs of receipt, claiming I had shipped a Surface book first generation. Long story short, after escalating to eBay resolution, eBay sided with buyer and refunded money. Return shipping fee, listing fees were charged to my seller account and I was frauded, as I received a used older version Surface Book. I lost $2,400. Returned used unit value is less than $100. I have been an active seller for over 15 years and never had any buyer claims or transaction issues, ever...

Can anybody relate to the experience I am having with eBay at the moment. Are we the only dissatisfied seller to have experienced a sudden drop in sales for no apparent reason. We have contacted eBay countless times asking why this is constantly happening to us. We have tried to build our business up using eBay as a business seller as this is the only option we have at the moment. We started to have a little bit of success by selling items every day for about a month then all of a sudden it takes a nose dive for no reason at all. This is the second time this has happened to us as we had to close our shop the first time around. We restarted a second time with no shop and our sales were better than when we had a shop which eBay suggested would enhance our sales. NOT! They also are very unfair to their sellers, especially small sellers. It seems if you are a large player in this market their policies are far more attainable than for us smaller sellers in the game.

I paid off my seller's account a few days ago, because I am not happy with eBay & their forever changing policies. eBay wouldn’t allow me to close my account because I am supposed to be suspended. I would think they would glad to get rid of this A-Seller, if I was that bad. I haven’t seen any notification of any dispute & seriously tried to end this business transaction the right way, but they have left me no choice. Either they make their dispute available or close my account. I have no intention of dealing with a company who allows shady business dealings to go unchecked.

Completely horrible. I did not receive a simple item to my home and needed to change my address on file. Not only did she literally tell me that it’s not eBay's problem and that I needed to figure it out for myself, but told me that eBay won’t change my address on file to the correct address. WTH??? So you’re going to just continue to send items to the wrong address should I purchase again. She told me that I should have been more careful when inputting my address and double check things. (I forgot to add my apt number, I’m brand new to this state and had not even moved in yet). She was absolutely horrible and was unwilling to help me aside from telling me to contact the seller myself and that basically it’s my own fault.

I recently made a transaction through a seller called allthat2015, for a fourth generation as advertised new tablet. I received the tablet at $219 and it was not new. It was used in very good condition from the outside but with this tablet you could no longer make an Apple ID. You could not make purchases. You couldn't even download free apps. There was really not a whole lot you could do with this tablet.

I have been on eBay as a buyer for 18 years and never needed to use their resolution center. Any time there I had problems, I was able to resolve them directly with the sellers. Today I called eBay for help and spoke with a resolution specialist Keshia, and her supervisor Vince, and both were completely unhelpful and basically just told me they don't care and it's my problem if I lose my $40.00. Horrible customer service, and there is no money back guarantee at all! They just couldn’t care less about their 18 year long customers. And I live on an island so basically all my shopping is online, either on eBay or Amazon. This is what happened: I bought labels for my printer (2 packs of 50 labels $20 each, for a total of $40). It turns out the labels were for a laser printer and I own a inkjet printer, so I started a return, which was easy and fast.

List a nice item with some flaws, well described with also stated "no returns accepted" and "ask any question". The item was made of paper and had some light greasy stuff on it. ** buyer does not read description, asks no question, gets the item, only then starts to pay attention and finds the flaws as mentioned. Claims however that flaws were not mentioned and lies about the stuff as described in calling it "glue". Despite all this, the ebay freaks refund him and want me to pay for it. As I am NOT going to pay for an item that I described well, I am now forced to close my ebay account after 19 flawless years! EBAY ARE CROOKS AND MORONS!!

Hi. Please don't sell in eBay, You will get a monthly invoice of 10% deduction on your selling price and shipping on FedEx is a joke. You might think it's a 10$ but you will get a invoice for 20$. If you sell an item for 100$ with 20$ profit - you need to pay eBay 10%+shipping+Paypal transaction money fees + they will keep your money for 5 working days - finally you won't get anything.

No refund for selling fees if returned - If the buyer wants to return the item and the seller doesn't agree (advised no returns), eBay will step in and decide for the buyer. They do this to keep all the fees associated with the transaction. Thus in my case, I sold an item that gave eBay $55 in fees, the buyer wanted to return and since the situation was escalated to the resolution center, they decide in the buyer favor and then get to keep the fees. They stipulate if there is any problem with the transaction and if the buyer and seller asks for 3rd party decision, refund of fees are never given regardless if the seller has to refund the item. Perfect for them, seller loses out, even if they clearly state no returns in listing. If you are a buyer, then you can get away with anything.

Ordered 2 and paid for 2 cables from Gatorcable thru Ebay. They sent me 1 cable only. Filed a complaint ebay and they were useless. They closed my complaint and I never received my refund. I got ripped off. I'm definitely closing my account with Ebay. I'm going to go everywhere I can on the internet to complain about Ebay and Gatorcable. They are both crooks!

Set up my eBay buyer account to sell two items. Listed them trying to avoid any costly extras they suggested through the process. The items were on list for 7 days, failed to sell and I thought my selling affairs are over. Today I got a welcome mail from eBay followed by an invoice of 61 USD for what they called "Advanced listing upgrade fees". I did not recall choosing advanced listing, asking for it or receiving any "advanced" service. Tried to use their help system, impossible mission. Tried to cancel my seller account, not real option.

I don't know what country their resolution center is located, but it is NOT in the United States! TWO PURCHASES IS NOT BEING TAKEN CARE OF. One I cannot print out a return shipping label, so the resolution people did not listen and now the problem is sitting and claims I did not deal with the seller? The other is broken bowls that a stupid seller failed to pack properly and the four bowls were sitting on top of each other and the bubble wrap was all around the bowls, but NOT IN BETWEEN THE BOWLS??? I never had a problem getting my money refunded, but NOW this DEPARTMENT IS RUN BY IDIOTS! They don't understand what I'm saying so now I will call my credit card companies to take care of these RIDICULOUS PROBLEMS!

I paid immediately $200 on 2/23/2018 (ATM card) for a blanket that I never received. EBay told me that they wouldn't refund my money until 3/7/2018. I feel that this is a highly fraudulent business policy/practice, so I would never use EBay again. I spent two entire days trying to contact USPS regarding tracking and an EBay seller who told me I must pay shipping to re-deliver (even though EBay said shipping was free). The experience was an absolute nightmare. How many millions of customers is EBay literally stealing money from for 16 days (with no product received) without customer consent whatsoever?

Another over the top consumer and of course vendors. So easy to a new member. My shopping was so easy cheaper than what I expected. I have a large parrot that I buy my bird food online. Compared to spending $6.99 a pound that's more than my food. Very happy so far.

As a seller on eBay it was the worst experience ever! Our items were listed with accuracy and full disclosure in the descriptions of what the customer was purchasing. As long as the customer know exactly what they are purchasing there should have never been an issue! However, eBay pulled our items not allowing us contact with the buyers to finish our transactions. Causing countless problems with refunding and lost merchandise cost! I would never sell on this again and if I had known how horrible their policies were to the sellers I'd have stayed away. eBay asked for further information that I provided fully and they still couldn't and wouldn't resolve the issues. In my opinion they are a scam to sellers especially when they give chargeback and won't explain why! Bonanza policies and customer service is far better!!!

eBay does not protect its sellers. Without sellers there is no platform therefore no eBay. Had a buyer wait 6 weeks before telling me the item was broken. Item was in perfect working order and packed extremely well with fragile stickers all over the box. Buyer demanded refund despite having admitted she had tampered with the item (a typewriter). Had the cheek to return the item at extortionate postage even though I said I couldn't accept the item back as she had admitted tampering with it. Guess who eBay sided up with. I would have been happy to refund had she been honest and not waited 6 weeks. Absolutely disgusted. eBay fees are extortionate too in my opinion. Closing my account. Have already moved on. All I'm trying to do is downsize my possessions selling only anything I would deem worthy of buying myself. Rest is split between Salvation Army and recycling.

They are very unfair people towards their customers, I don`t like their behavior towards their customers. I hate eBay, I have bought a fur coat, it was not the same as picture, I have returned the item with an expensive record delivery. The seller did not pay back to me and eBay supports thug sellers, this is against sustainability and code of ethics in business. Shame on you eBay.

I earlier wrote about ordering boots from Shoes.com, a company protected by eBay. They sent the wrong boots, I sent them back. Shoes.com promised a refund for their mistake. After a few weeks they said eBay wouldn't allow a refund. eBay then said they would refund my payment for the mistake. After many excuses about no refund, eBay said PayPal stopped the refund. Contacted PayPal and they said eBay was lying and had no record of this. eBay then said they would refund the payment. After 5 weeks eBay said they would refund a partial payment for their mistake. Still no refund to date, and am sure the next message from them will be another excuse. I have we closed my account with them and they still harass me.

Let me tell you a nice story, I'm a buyer from Panama, our country does not have mail or whatsoever, so I hired a shipping agency. Which cost me money and it's completely legal, then I had to change my shipping address on my account and the stupid eBay put me a restriction on it. When I called customer service and tell them about this they totally tell me to better stop buying on eBay and be on another website!! Wtf!? What kind of customer service tells you this, they don't care if you have problems, they didn't even try to help, they are a selfish and stupid business. Worst of all! Been with that acct for years and suddenly they did this! Not fair! I do not recommend eBay to anyone, if you are from the states, cool, if not, don't buy.

I've been a member since 2001 and I have seen all of the changes over the years - all for the worse if you sell on the site. eBay is the big horse in a 1 horse town. The site is no longer an auction site based on buyer + seller feedback (this changed around 2007). It's now (mostly) a fixed-price format site. All the risk is assumed by the seller and eBay rarely sides with a seller when a dispute arises. You cannot leave anything other than positive feedback on buyers. They just need to scrap the system entirely and stop making a joke of the old process.

Sold my personal beautiful cd player to a man in the states. It was packaged very well. Buyer made a claim that it's damaged and not working. I opened a damage claim to Canada post. A week later Canada post contacted me and refused to pay for the damage item because Canada post says item arrived undamaged to its destination. Now eBay is making me pay the buyer return shipping fee and once I receive the item I have to refund his full auction fee plus his first shipping fee. Now I got a badly damaged cd player in my hand. I lost 55 dollars to ship it. and I lost 40 dollars to get back a damaged cd player. This is sooo stupid. What the hell is wrong with eBay for making stupid foolish policy like this. You have no idea how upset I am. So disgusted by eBay.

I sold an item. The buyer thought shipping was too long. eBay approves item return without my knowledge. The item was sent to wrong address. Rude customer service stated it was MY fault item was sent to wrong address. BEWARE OF eBAY!!!

Tried to call customer service, the representative was extremely rude! I have sold on eBay for 18 years and now they have placed a hold on my account and they hold my money for 10 days. I sold the item, the customer paid, I have to ship it out, but I get no money, money for what has already sold, for 10 days. Horrible way to treat sellers.

After comparing a number of items from different established online sites and stores with those sold at eBay, I am astounded at the variations in prices and postage costs. I have discovered that those sold at eBay are much higher in cost and often are of an inferior quality, seconds or Asian replicas. In other cases, sizing is clearly not that labeled. Problem is that returning items and obtaining refunds can be so much of a problem and time consuming that one becomes disheartened and gives up.

When an auction on 2/8/18 and paid for the same day. Received shipping notification on 2/9/18 and showed shipment was going to wrong address. Immediately notified eBay and customer service had me correct my address and requested I notify seller in hopes that package was not sent. Was told by customer service that if package was delivered to wrong address and I never received, I could get money back from "Money Back Guarantee".

Preface: I am a personal stylist and have been a part of EBay, buying and selling unique pieces, for years. My sister, a pastry cook, uses this site to post and buy, as does my mother, an artist, and my grandfather, a well-known woodworker. The community has been mostly positive. All of this being said, EBay itself is the most frustrating company I have ever worked with. It has been my experience that, apparently, EBay's goal is to have less dealings with issues rather than deal with less issues. I have been struggling with technical issues for months now: my Watchlist runs an error code whenever I attempt to delete from it (trading 20820) and when I try to change preferences on my account, I am re-directed to my Watchlist. They were mildly frustrating and solvable, I was sure, so I decided to take action.

Shipping Overcharges is quite common on eBay nowadays. Why, eBay doesn't follow its own policy regarding inflated shipping charges. So the sellers add whatever they please to the shipping and make out on it too, at times quite a bit. This isn't fair. There is no way around it and eBay doesn't care.

One star is too much for this fraud site. If you are going to sell something there, be sure. You will lose your items and money, and... lose an extra money because of the stupidest thing of all, called "chargeback" fee for the bank, WTF?! Better go to "Allegro" and sell something safely there rather than be ** by the worst services in the world - Ebay and Paypal, two corporations that don't care of you, it was said VERY gently!!

EBay is Selling poisonous products to its customers worldwide. By not accepting and closing my claim without any intimation to me on mobile and email, eBay has proved its lack of customer courteousness; I am writing this as I have disrespect and hatred towards organisation eBay which is a cheat, unethical and anti-customer organisation; I feel that eBay is surviving by cheating its customers and selling bad quality goods on high margins; eBay has provide this by denying 1. Claim ID: ** (user: **), 2. Claim ID: ** (user: **).

Horrible and discriminating Service!!! First of all they just don't care about sellers and just refund any buyer if they ask to! They don't need any evidence, pictures or something else. One of my buyers opened a case that he received just one custom made product, but he purchased 2 items. In the description clearly said that he had to purchase 2 items for his "size" of product. I also sent him a message, just to confirm, that he understand that 2 items will be used just for 1 product. He confirmed it. After, he received a package, he sent me a message that he need one more and I must go ship him one more for free. Then, when I referred to his message, he opened a case with EBAY and they without any investigating just refunded him!!! Their Indian or Philippines customer service told me that they think that I "cannot charge them too much", because they think it is "too much".

So after years of shopping on eBay it looks like I'm done, USPS said they deliver my packages which they didn't. Whenever you buy a package that you really want you track it every step of the way to the day it said it would be delivered. I waited outside got the mail when it was suppose to come in. Wasn't in the mail yet it said delivered. Contacted the seller. He said sometimes they do that it should show up the next day, I've never had that happen. It's good to know that I'm straight out of luck when things like this happen because it could have been a $300 purchase. After today receiving their decision to not give me a refund on such a cheap item lets me know I can no longer spend my money with them.

eBay has the worst service. Twice I have tried to sell an item just to find out they lied to me about the cost of shipping. They even charged me seller fees on an item that never sold. Unless you plan on giving your stuff away then don't use eBay.

I had a 100% rating. I treat people well and honestly. I sent a brand new pair of very expensive dressmaker's scissors to a buyer which were factory sealed from the manufacturer with no way to get to them except cut into the sealed packaging and I sent them packed very securely. The buyer sent eBay a claim that they were used and defective but "she had to use a microscope to see the defects". When was the last time you took a new item out of a sealed package and put it under a microscope to try to find defects?

I have purchased a LED bar for my truck on EBAY from SOLDEASY. In the description of the bar it stated that the bar has a 5 yr warranty. It is a OSRAM 52in curved light bar. The original seller does not respond to my requests to do something about the light being defective and EBAY is not holding its seller to a high standard. I tried to reach out to the seller SOLDEASY multiple times. Reached out to EBAY where the customer service representative was less than helpful and refused to reach out to the seller and get to the bottom of this issue. I will be filing complaints with all everyone till something is done about this. I paid for a product that is defective and SOLDEASY AND EBAY FAIL TO HOLD THEMSELVES TO WHAT I WOULD CONSIDER A NORMAL STANDARD. False advertising and fraudulent business practices should not be allowed for.

I've sold a high value item to this ebay buyer "**". As soon as the payment was received, I shipped the item. On the process of shipping, the UPS website kept crashing so I had to run to the UPS store near by my house and continued the process there. The buyer paid $125.85 for shipping, but at the UPS store the shipping cost came out $162.80. I happily paid extra $36.95 for the buyer.

I listed a valuable jacket on eBay which was "sold". The listing included a shipping fee of $75. When buyer paid it did not include shipping. When I asked him about shipping He sent me screenshot of the listing which differed from mine. It stated free shipping. Ebay's "solution" was for me to invoice the buyer through Paypal for shipping where they transferred my call. I spent over an hour with PayPal and another hour with the buyer trying to resolve. The buyer agreed to pay reduced shipping and was justly feeling that the terms he agreed to when he purchased differed.

Never received product. Had to wait an additional 9 days past the delivery due date before I received refund. Their system is really bad, better off on Amazon or different site. No wonder people are going to other sites to buy products.

Since the very first time I have purchase powers tools, they use DHL to deliver the packages to Brazil, but it is not working properly. The packages arrives to Sao Paulo, Brazil, so they don't send to me directly. They claim that ¨my ZIP CoDE, my Postal Code, is not attended by theirs trucks¨, which is an absurd! They send by the local Mail, called ¨Correios¨, and they don't provides the tracking number to me, just after I complain in the ¨local kind of ConsumerAffairs from here¨, called ¨ReclameAqui¨.

I am so disappointed and DISGUSTED with eBay. Back in beginning of December, I chose to accept a seller’s promotion offering 50% of seller’s fees. This promotion ended end of December. The promotion required that you list offering 30-day returns. DONE. Then I get our December invoice $750!!!! I was in shock. So I take a look at my invoice and the first thing I realize is that eBay did NOT apply the 50% seller’s fees promotion. I call them. The fun begins... The supervisor I talked to, is attempting to convince me that I looked at the promotion but did not join the promotion. I could see where this was going. I requested that he review my account, as at the time I actually called eBay to inquire about the promotion, "what's the catch"? The rep explained it to me, and even gave me the ending date of the promotion. Now eBay tell me because they don' see anything on their end, about any promotion, I cannot, and don't qualify for the promotion!!

This is not the first time. Sell your merchandise on eBay is taking a chance to lose it all. Both time, the buyers complained that the merchandise is not as described, which weren't true. The first one was the New Old Stock of A Unique Vinyl Album from the Seventy - buyer said it was bad & damaged, ok, I refunded and buyer didn't send back my album and called eBay and nothing was done for me - I have even send the self stamped address package to the buyer to send me back the Album. Nothing come, eBay didn't do anything. The second one was a another buyer that complained as the merchandise as not as description as good condition. I response to him to send it back and I will refund, he complained to eBay and eBay refund him from my PayPal account and I am out of the merchandise and money. eBay has support Buyers and doesn't listen and taking care of the matter as Rightfully Judge!!!

I have been a faithful eBay customer for +15 years. I have sold and purchased thousands from the site. The site has technical issues and eBay refuses to take responsibility. The customer service are poor English-speaking and do not understand the meaning of customer service. Very disappointed.

Long story short... I sold a factory sealed item on eBay for about $150 and charged $13 shipping. I indicated that I do not accept returns. The actual shipping cost about $25 which I was happy to pay as I underestimated the cost. When the buyer received the item (which were trading cards) in individually wrapped boxes, he complained that the individually wrapped boxes were damaged... Not the cards. This was truly the most petty complaint I have heard as the boxes had just minor tears but had absolutely 0 effect on the cards being sent. Reluctantly, I told the guy I would give him a few dollars to keep him happy but he demanded a full refund. I told him not only could I not refund him as the factory seal had been broken, but the additional shipping costs would make the entire transaction a complete loss for me of over $50.

Their money back guarantee is a joke. After waiting a month for an item to be shipped, I contacted eBay and am still trying, unsuccessfully, to get my money back. eBay has ignored my repeated requests for an update. I would never again use eBay.

I tried to sell something and then realized that my account was restricted and I was unable to sell anything. I called Ebay and they told me I sold some counterfeit item back in 2014. I asked them why they never contacted me about this then? She had no answer. Basically was told I should have paid attention to my account. I have sold products after 2014 but never had an issue. She told me using Ebay was a privilege and my selling capabilities are restricted indefinitely. I expressed that, "If you can me what the issue was so that I can dispute it because I know I would never do something like that," and that Ebay was wrong but she said that her records don’t go back that far and there was nothing I could do. Very frustrating moment when I know I did nothing wrong and they would do nothing to help.

Few weeks ago I bought a service to unlock my iPhone. Seller was welcoming and once I paid the seller mark the unlock as Shipped. I was ok with it cause I thought that's his way to say he is processing so I let it go. Said, "You have to wait 10 days." So I did. After 2 weeks I sent an email, he didn't reply. I sent another one the following week so the same didn't reply. So I opened a case and asked about it. He replied 2 days after to say he unlocked the phone then it's locked again and sent me a letter in mail. I didn't understand what the letter has to do with anything (I didnt get anything)!

I purchased a new product, but received a used product and the seller refused to provide a return shipping label. eBay A-Z Grantee procedure is too time-consuming and not worth to spend the time. I feel eBay knows that many sellers are using eBay to sell misdescribed products but they don't do anything about that.

I have had an eBay account for several years and have seen a decline in the site. They hide fees. The site is very hard to get any information from. It is impossible to contact them. They try and make sellers powerless and have unfair policies. It seem as eBay works to cheat out the individual seller's rights and rip them off as much as possible.

Any time I have made a purchase and have some issue (which seldom happens), I can call eBay and talk with a rep. Problem is typically taken care of right away. They encourage their current sellers to offer free shipping. You need to check this on the website, but if they offer free shipping they also offer a free return if you're not satisfied with the item. Be it used and doesn't work, of something new that didn't fit right. It's not a problem. Many eBay prices are lower than the competitions. I like that. I don't have any of my receipts since there's no reason to keep them.

Lately everything I've purchased on eBay has been damaged or defective or DOA upon receipt. I stopped buying electronics, jewelry, even makeup as all delivered with some defect or damage or wrong item. Anything with moving parts is defective, second quality, or used marketed as new. I thought I'd try one more time and buy a Bluray movie. It was posted as new, sealed in package with Bluray disc, Dvd disc and Digital HD copy. I opened movie to load digital copy to my Vudu account.

I bought a tablet on 11 January 2018 on EBAY seller Milazotos Item 142651354247. Next morning eBay notify me the seller's website was hacked and I must contact the seller which I did. No reply from eBay or the seller to refund me. This is not the first time it happen to me on eBay but it is the last time. If you want good service look at GearBest, Banggood or AliExpress. Forget about EBAY.

I have a 500 + 100& rating on eBay. However, I have been screwed several times buying lately. The most recent and worst was from a company out of Florida "vacationpropertiesforless", item# 322967262081, I was the highest bidder on a timeshare they were selling in Va at Massanutten Resort, A Summit. When they sent me their contract to sign it was a joke. It did not have the preagreed on terms in their eBay ad. Ex: They said the $785.00 Maintenance Fee was already Paid by the seller, but they would not add that to the contract. Yet, promised it was paid several times, I have emails of this. I called Massanutten Summit Admin., The 2018 Maintenance Fee was never paid as Vacation Properties Fla promised. I left bad feedback and eBay would not publish their illegal selling scams.

eBay used to provide customers with a case by case consideration, but has gotten so automated that the system uses broad strokes to determine resolution. I have purchased quite a bit through them, often opting to pay the premium vs directly shopping through a business's website because of their buyer protection. Recently I purchased a product, and was send the wrong item. I contacted the seller explaining the situation, in which the acknowledged their error. I followed their instructions in how to process the exchange through eBay.

Lies, lies, lies. NO money back GUARANTEE. eBay closed my case in Seller's favor. I was not able to returned the item even item is NOT AS DESCRIBED! I wish was another web when I can buy and sell AND be SAFE FROM EBAY'S LIES! I stucked with item which I don't need because of seller's lies in resolution center about her item and after they even removed my neutral feedback to that seller. What kind of DEAL is it?

I ordered a watch off eBay and I never received my watch. And when I sent un a request they immediately sent me a sorry letter without explaining why. Now I'm outta my money and didnt receive my product.

I contacted eBay prior to purchasing a car through eBay. I was told I would be 100% covered if a purchased car was not as described & w/ a title. eBay is not backing their promise. On December 3, 2017, I contacted eBay to ask about their buyer protection plan. I recorded our conversation to prove that I was told it would be covered. I then contacted the buyer and asked that he place the car on eBay and I would even pay for the buyer fees so that we had coverage should he turn out to be a bad seller.

eBay charged my Paypal account For a $4.30 return label to a seller. When I clicked on the label and seen the cost of it I backed out of the label and decided to make a return label myself by using Microsoft Word. Then took the item to our post office. I have talked to eBay twice. The first time they told me they could see that I never used the label and would credit me, that never happened so I called them to see why, they read the notes which said, customer understood that he used the label and would not be getting a refund.

I agree with everything Debra just said. I was transferred 3 times, spoke with 4 different "product specialist" and what it boiled down to was they wanted me to log in to my eBay account once a month every month even if you were not using or selling on eBay. If you did not do this they were going to waste your time and frustrate you with completely worthless customer service.

When I buy on eBay I really save because some of the things are open box and the price is a very good saving. Some are discontinued which I only find online. Last of all eBay will help you if you're having problems from the retailer.

Buy on eBay a POWER inverter. I was told that they had the product. I had received the goods made the claim two months ago. I answered only by email. They told me they helped me ask me to send the product or return the money and that I was lying and that the date of claim was fulfilled when I have all their emails with the answers and today they indicate that my case can not do anything because it is possible that it was stolen and for understand I already received it. It is not the first time you see that I buy with eBay but after this experience I do not buy any item again. Bad service when it is a claim. If it had arrived I do not have to make this claim is a lack of respect for this two companies. It is a lack of respect towards the consumer and unfortunately I will not receive my money nor my product but I will let you know the bad service that is being offered with these two companies.

I have used eBay to buy a used GPU. I paid in full amount instantly with valid credit card and my money got exchanged to USD. The seller cancelled the order after two days of payment. He said he shipped the item but he did not. My payment refund became pending for 5 days. The money is being refunded in USD and not my credit card for some reason. So I lost about $65 to exchange it back to Japanese Yen. (Order amount is $950) Moreover eBay suspended my account saying, "Your actions pose threats to the community." All I did since registering is ordering this used GPU. And I used my legitimate credit card through my PayPal which I have for about 10 years now. I tried to resolve the problem or at least understand why my account is suspended without any result. Ebay support simply told me to look for other auction websites.

eBay said I received a payment on my item for $730. I shipped the item, and when the buyer received the item, the payment was withdrawn. I spoke to eBay on this, and they transferred me back and forth with PayPal for 3 hours until I collected enough evidence that the buyer was a scam. The representative told me she was opening a case with the Internal Department and that they will contact me within 48 to 72 hours. A week and a half later with still no response, I called them back and they told me there was nothing they could do. I followed their selling procedures, and have sold thousands of dollars of products on eBay's platform. Now that I know I cannot be protected in these situations, I cancelled my membership with eBay.

Wonderful! When I didn't receive my purchase I called Customer Service and they most effectively and efficiently resolved the issue and reordered from another vendor. I was most impressed by the Customer Service Rep and the entire company culture. I want to personally choose my animal welfare rescue. HOW!

I got rip off by eBay. I purchase parka coat from eBay and contact seller, "Where is my coat" and they fool me for couple months. That was wrong address and they will send again. I never got that coat and my case was expired before expiry date and eBay send me email that I will not get my money back because seller told them that my order was delivered already, then I understood that eBay telling me that I got already that coat and I'm trying riping off them. I will never again shop from eBay. They are ** thieves. I had good opinion about them until now. ** eBay. Your Never again customer.

I had a problem posting to eBay, after 4 days of waiting and six hours total on hold, they cannot seem to figure out the problem with this technical issue, which is on their end. I got the same pat answer each and every time. The last call I was insistent and would not just accept the "pat answer" and the operator hung up on me. I am deleting my seller account and I would advise anyone who is considering becoming a seller on eBay TO STAY AWAY, they have horrible customer service and there are hidden fees on everything!

After "unsubscribing" countless times and still receiving email promotions, I wanted to contact eBay to see if there was something less drastic than deleting the account. The only method of contact I could find was a phone call. Trying to navigate through their "contact us" menu was like navigating a labyrinth. I refer emails for questions, but that wasn't available. "Chat" is my last resort. Past that, if it's that important I will call. Generally though, I will find another way around. Like deleting my account (still getting emails). It's too bad, but I figure if there's something I want that badly, I'll create a new email for that item and delete the account when through.

I was scammed out of my money and the item after purchasing a supposedly authentic All-in-One VR Headset. The scam was thought up by a dishonest Chinese eBay seller who is selling counterfeit items on eBay. When the seller from China signs up for selling on eBay they give two different addresses to eBay, one is real and the other is fake, and eBay unknowingly allows them to do this. When a buyer unknowingly purchases a counterfeit item and returns the item the seller has to automatically pay for the return shipping but puts the fake address on the label and the United States Postal Service is not able to deliver the package and it ends up lost due to the fake address. PayPal and eBay will not refund the buyers money if the item is never delivered to the proper address.

eBay is fraudulent through and through. They do not stand behind their policies for sellers. I was ripped off by eBay, was repeatedly lied to by various reps and resolution center. They let con artist buyer take advantage of me when returned item with missing parts, was forced pay for return ship. Would tell me to fill out affidavit form that they never sent. In meantime they refunded money to a con artist buyer and told me that I am not entitled to open an appeal. eBay is rotten and needs to be shut down. So many violations and so much abuse. How they manage to stay open with all of that?

I acquired a Smart TV Box through eBay at the seller Smartbuy 101 and received the defective device. I contacted the seller and sent the item back to the later exchange. That was October, and so far, I got nothing. I tried to connect with the store via eBay but they refuse to help me or provide me with the seller's phone. Be careful when purchasing electronics on eBay, especially in this Smartbuy 101.

eBay is the satellite service of shopping. The variety is unending. From name brands to generic you can find it all. Plus shipping rates aren't that high. It's easy to navigate but you do need to gain info on reading about sellers. CS at eBay has always been fast, friendly, efficient and reliable. This is the site I recommend most often.

I got cheated when I used the Global Shipping Program (GSP) of eBay to sell a brand New Laptop - Apple MacBook Air Sealed 2017 edition. GSP claims / says - "no hassle selling, you just ship the item to Kentucky & we will take care of everything else." So I sold my laptop for $899. Buyer was from Russia. I sent my item to GSP & it was received & accepted & shipped to the buyer. I dont know the buyer & I was comfortable with the transaction. I saw that the product got cleared the customs & was delivered.

If you're a seller beware. eBay will hit you with so many fees that you won't make anything on what you sell. They charges %10 on everything you sell as well as a PayPal fee and then you have to pay for shipping. That as well as a monthly fee. Sell elsewhere because for a $200 item you sell you will have to pay them $30 to $50.

eBay does not care about you or your concerns as a seller. I have had returns due to "Defective Item" because the buyer's computer did not have the proper specs, they always win because eBay cannot prove 100% that it worked when I shipped, it's ridiculous. This has cost me $100s of dollars because of course eBay will keep their share no matter what. They also do not care when they make a mistake, during a return there was 1, literally 1 out of the 6 different ** addresses that was set to an old address and that is the one they used for a return, needless to say when it's a $600+ item of course the current resident didn't receive it. eBay will do nothing because 1 address (address used to signup 4+ years ago) was incorrect, even though the other 5 were current. I have had a similar experience with customer service, buyer bricked a product I sold to him, I fixed it, did it again and then wanted a return.

EBay does not care about you or your concerns as a seller. I've been hung up on, given attitude and disrespected. Policies are not clear or explained. I was charged a ridiculous amount for selling an item that was supposed to be returned, mind you it was never returned. I lost my money and my item selling on eBay. You'll be better off selling on Facebook. EBay is a scam.

I have ordered many things from eBay over the last 5 years and with the exception of only one, every single item purchased was excellent and all the sellers were wonderful to work. When I did have an issue, where I did not received a product, eBay's process was very simple and they issued me a refund almost instantly. Love love shopping on eBay!

eBay is a scam, I've been waiting on two to three shipment for over a week, and it takes a long time for the shipment to arrive, I guess eBay is trying to rip people off since it's the holiday season. Buyers beware.

STAY AWAY FROM — they are built for buyers so they can keep making money. Buyer said item was defective and nothing was wrong with item at all - then the item was never returned and they debited from PayPal.

In general eBay is an even playing field. It allows novice buyers and sellers as well as experienced ones to do business together. The rules & guidelines are clear and make things fair for all. The variety of merchandise is virtually unlimited.

THIS IS A WARNING TO ALL EBAY SELLERS! I recently sold my S8 Galaxy phone on eBay, under the good faith and goodwill that eBay was going to abide by their own policies on their own rules. The buyer took my phone for two weeks and makes claims that an "unlocked" S8 Galaxy Samsung phone purchased in Canada doesn't work with the network in the US. I am from Miami and I used the phone without any issues or limitations claimed by the buyer. eBay after two weeks, decided to favor the buyer under buyer's remorse!!! In their own policy, it clearly states "it is not covered"!!! They lie and make up rules as they go, and their policies mean nothing! They should write one simple policy, "WE DONT PROTECT THE SELLERS AND BUYERS CAN SCAM YOU OUT OF YOUR HARD EARNED MONEY"!!!

I order frequently from eBay, at least a couple of times per month. "Usually" I order the same item, but not always. I have found eBay to be a very simple way to order items online and the prices of the items I order are very much below cost of what I would normally pay at a store. In the past 6 or 7 years I have only had ONE issue. I never received the item I had ordered and for which I had already paid. This was NOT the fault of eBay. The tracking number for the item showed that it had been delivered to my home address along with the time the item was placed in my mailbox which was in the afternoon.

I ordered a DVD boxed set for a Xmas gift the week before Thanksgiving. It came fairly quickly, but was the complete wrong item. I opened a case with eBay, but apparently chose the wrong option "I didn't receive my item" over a semantic issue. I DIDN'T receive the item I ordered, so chose this and explained in the text of the message what happened. Apparently I was supposed to select something else, but none of the options really seemed to fit "I was sent the wrong item". The seller did his part in getting me the return label, I returned it, and asked when my actual item was being shipped to me. He said "today" but after over a week, that didn't happen. I asked where it was, but got no response after a few days. Then I got a Refund notice from eBay to solve the problem, but now it's too late to get the item for Xmas.

I accidentally ordered an item from an individual. Going by Scarlafermion I contacted them 15 min after to let them know I needed to cancel the order. They responded with, "I'm so sorry to hear that. Let me help you with that." So they obviously received the message. I contacted eBay to see what I could do about stopping the payment and they stated that they could not stop the payment and had to allow it to process before they could do anything.

I made a purchase on Dec 2. Item should of arrived Dec. 12 shipping from Florida to Ohio. Item hasn't arrived yet and eBay can't do anything. Stick with Amazon. eBay ripping people off and all sellers are cheap.

I sold an iPhone on eBay for $1,500.00 on October 6, 2017. eBay received the money and sent me a shipment label to ship the item. We requested the signature on delivery and paid an extra amount for that. It said that eBay had received the money and will hold for 21 days in case the item is returned. We shipped the item and waited for the payment. When we did not receive the payment, we contacted eBay. They told me that the buyer has cancelled the payment and I should not send the item. I never received any email or any information on that.

I ordered a tent that I never received. I complained but was told the order was received so I wasted my money. After complaining to eBay closed the case even though I told them I never got it. I will never use eBay again.

This company endorses people who claim they sell new genuine phones like HTC and Samsung. The phones are cheap made in China knock offs and when you bid, the location tells you it is in the USA, when in fact it comes from Hong Kong. The seller uses an address in the States and provides a tracking number that does not show any tracking information as the package has never been dropped off at the USPS office. Then, when the cheap item from Hong Kong arrives in the USA the product gets shipped. eBay and PayPal do nothing about this, especially since many people complaint and left negative feedback. They endorse and enable this behaviour! Also, eBay claims to be a separate entity from PayPal, when in fact they work together in scamming the customer!

I received 3 Terracotta aquarium ornaments that I ordered from an eBay seller that were almost $20. Two came in broken, and one had black mold. I tried to salvage the chipped ornaments and cleaned them thoroughly with strong vinegar and water washes for hours. Two chipped but salvageable ornaments were used for fish but the one that had the black mold (cleaned out thoroughly) killed my fish. The ornaments after being cleaned extensively had no smell before being used for a fish bowl. After finding the fish dead the next morning, I removed the one ornament and could smell an ammonia like chemical smell. The other ornament had no chemical smell and both ornaments were cleaned in the same place at the same time, the other fish did not die.

I sold a product on eBay. The buyer claimed the item was damaged. It was in perfect condition when sent. eBay "ruled" that I needed to refund the buyer and pay for return shipping. They refunded the buyer, but the buyer never sent the item back. They will not respond to email, and the buyer will not respond.

Ordered a key and it said it was delivered. It was only a ten dollar item so no real gain if I was to be a scammer. I contacted the seller. All they did was send me shipping information on a order which did not resolve the problem. I asked eBay to help and they did nothing. Gave me the same runaround as the seller. I will never purchase from eBay again. Amazon has never given me problems. This is the third time I've given eBay and its sellers a chance and again they screwed me. Worst website ever.

I ordered an item on Nov. 28th. The item showed estimated delivery date of Dec. 4th-11th. It didn't arrive and when I checked the tracking info it showed it had been transferred to the delivery service provider in GA on the 6th and the tracking info stopped there. The location was about 300 miles from me. I contacted the seller and got the, "Oh well it is the holidays, give it more time." I'm sorry but an 8 day delivery window that isn't met isn't acceptable. I talked to an agent at eBay after a long hold and she went back and forth. At first it was she would put in a refund request and I should have my money back within 24-48 hours. Then it went to well it actually will be the 18th before we can escalate this and give you a refund.

Don’t sell with eBay!!! You’d be better off selling with Craigslist, Facebook etc where there’s no fees anyways. I have been screwed a NUMBER of times because eBay does not enforce their policy that a bid is a contract to pay. They don’t require payment up front so I’ve had a number of fraudulent buyers and even buyers who just changed their mind refuse to pay. The most frustrating was my most recent sale of an item that was out of stock at the time and I had multiple bidders, the winner decided not to pay and now the item is back in stock so I can no longer sell it. EXTREMELY frustrating because I had other bidders who I could have sold it to but now it’s too late because eBay doesn’t enforce their own policies. Ridiculous.

I ordered a Tiffany & Co. 925 necklace from an eBay seller. When the item didn't arrive, I contacted the seller who said this her account had been hacked and she never listed this item nor did she receive the PayPal payment. I reported this to eBay who insisted that although they could see that the seller's account had been hacked, they would not step in until the 4 day waiting period expired. They refused to stop the transaction or refund the money. Absolutely TERRIBLE customer service. I asked for a supervisor to escalate this and was told there isn't one!! Lies on top of bad service. I will close my eBay account!