eBay Reviews

I purchased a blouse for my wife off eBay and was notified of its delivery Jan 22 at 3:45PST. I checked my mailbox and the surrounding areas but was unable to locate the package. I have Ring security cameras and it did not show any delivery at such time. I called to complain to eBay as well as the seller and was told that I need to resolve with seller and they would open a case number for the dispute, I would have to wait 3-4 business days. If not resolved with the seller, eBay would then get involved to resolve. How is this a money back guarantee or even customer service. I will never buy from eBay again and will always buy from Amazon. They have excellent service and will put eBay out of business!!!

Agreed to the amount of the offer from the buyer, shipped the item. All went well. Received an automatic return from eBay on the headlight a few days after it was delivered. Received the headlight back with two of the mounting points broken. Sent a message to the buyer about not only it being listed correctly but it also being broken. Buyer completely ignored the part of the message of it being broken and replied that the item...

When I realised my account got hacked, I reported the problem to eBay immediately. I was assured that my problem will be fixed and they will take steps to secure the account. They also advise that I will be receiving an email soon to reset my password. After 3 phone calls and an email over a period of 5 days and nothing was done. The promised email never arrived and I'm locked out of my account. Is eBay taking my security problem seriously???

Since the beginning of the year, I've had problems with their customer service in which you have to wait a good 30 to 45 minutes to get through on some days. A case in point one Thursday recently in which I called to complain about "malicious" feedback left by a seller who had cancelled an order on me because the seller is from the UK and did not want to ship here to the US. I called that very same day to try and get it removed and it was not. Then I spent the next five days calling their customer service in which I was hung up on by one who called himself "Peter" (which isn't his real name anyway) because I wanted to talk to a supervisor about the matter and his aggressive and appalling attitude.

I have had no problem buying off of eBay and linking my PayPal account. The problem is that I just sold my FIRST item, paid/printed a shipping label within seconds of buyer payment, and paid fees. EBAY is withholding my payment from the buyer for 3 weeks for NO REASON WHAT-SO-EVER! I was warned about this and it actually just happened to me. I am now part of a BOSTON TV station in-depth review of eBay’s suspicious and discriminating policies. You know something is rotten with eBay when a TV station is doing an in-depth investigation on them. I will never list another item nor buy anything on eBay ever again. Lesson learned. Sellers and Buyers beware!

I've happily shopped bits and pieces on eBay for years but have always been quite careful, knowing things are not always as good as they are described. I will no longer bother with eBay. My most recent items were all fails: a "Bicycle Seat Cover Silicone Gel Pad", from znuonline, which has no gel or silicone. "Transition Photochromic Progressive Multi Focus Reading Glasses", from 1st.ing, which are worse than no glasses at all and an "ankle Protector Ankle Brace Guard Foot Support Sport" from lalanggift, which was completely different to the one shown. You can pretty much guarantee that items listed as Sterling Silver, even when "marked 925", are only silver plated. It's just too disappointing. I will not bother with eBay anymore. If you are going to shop on eBay, be very alert, read every detail and be very conscious of the dates of expected arrival and when a transaction will be closed.

I’ve contacted eBay, eBay contact the seller then the seller contacted me. Ask to send photos which I did. I’ve explained I wanted a refund. The seller replied and said the warehouse maybe forgot the pieces and no contact from eBay or the seller. I’m stuck with just shelves. $18.95. No refund. No contact from either two.

I purchased an expensive tool on eBay. Had a negative experience with the seller. Seller finally challenged me to leave neg feedback saying they would handle it with eBay. I did and eBay removed it. What's the point? Seller sounded like this has happened before. Had previous neg feedback been left up perhaps I wouldn't have had this experience. If neg feedback is removed, all feedback becomes irrelevant. I was never contacted by eBay. Just had my feedback removed. Horrible! Don't trust feedback on eBay, I certainly never will again. I'm shopping elsewhere whenever possible.

Sold Justice League Ultra 4K HD to a user named ** who files a claim that there's no digital code WITHOUT opening the item. The second most stupidest scam I ever encountered in my 10 years of selling. Despite providing evidence on my end that there's digital code inside, eBay came to a decision at 10:32AM and sided with buyer 1 minute after he escalates claim on eBay (10:31AM).

I recently made a purchase on eBay a phone case for Samsung Galaxy S9. And I received a broken phone case. I issued a refund. And I didn't get a refund. Nothing happened. I lost $5 dollars on a broken phone case. Do not shop on eBay. I will only be doing mall shopping and Dickies clothing store shop for future purchases. Buyer beware!!!

Package was improperly packaged, product arrived broken, eBay refused to refund or replace the product ordered. Total waste of money and time. I will never buy anything from ebay again - they are unreliable.

Been shopping on eBay for 10 years. Recently made a purchase and only received literally half an item. eBay sided with seller and expected me to jump through hoops to leave me at the mercy of negotiation with seller. Done with eBay! So aggrieved! I will only be doing Amazon for future purchases.

If I could pick no stars I would. eBay is a joke! If you are thinking about selling on eBay, DONT DO IT! They will always rule in favor of the buyer, so sellers get screwed. The guy on the phone flat out told me that when sellers or buyers ask them to step in for a return, eBay defaults and approves in favor of the buyer and does a force refund on the seller, they dont even read the case. This came directly from the mouth of one of the eBay phone reps. Sell somewhere else. This company needs shut down. Then on the phone, the rep intentionally would stop talking and wait for 20 min just to see if I would hang up!

Sold an used textbook through eBay. I was provided a shipping address in New York. 5 days later the packing slip changed to California address after item was delivered! Spoke to the resolution team and they confirmed me that the first address is buyer’s primary address...I still lost the case! Lost 5 dollar shipping fee and my book! I don’t know what step went wrong but definitely not on me!!! How can I imagine an address happen to be buyer’s primary address under his name... Of course I was provided the address by eBay!!! Really unfair website and team!!! Will never buy or sell from eBay again.

eBay is selling products that promote hate and violence despite their rules, and they deleted my thread about that in their forum. They also allow deceptive prices in their search results. I'm returning items and closing my account. I don't do business with folks like that.

After years of buying on eBay they “lost” my account and have no records of it. When ordering in December, I had to use a guest account. I had the order shipped to my mother’s address as I work during the day. They created a new account using my email, phone number and credit card number under my MOTHER'S name. I returned the item. I was first told the seller would send a return label. When this did not happen, I was told I had to ship it back. I was not able to add the return tracking number and was told to call back when the item was shipped.

eBay has been a NIGHTMARE for me!! Received 11 5-star ratings from customers over the few months I have been selling on eBay and never will sell on eBay again! Everything from mystery fees popping up to being charged more than I have made on the site to having to call several times a week. Items being shipped and buyers not paying, I cannot even close my account because I keep getting fees! I have sold all my items a while ago, and still I cannot close my account! Thankfully haven't really bought much from eBay in the past and most certainly will not in the future- Do not recommend for anyone to sell as they are unprofessional and do not know what they are doing- Horrible experience with selling on eBay and will continue to sell on Amazon, which has been great over the last few years.

Very difficult to sell on Ebay anymore. Scammers are everywhere. I have lost so much time, money and product that I have finally ended my 12 year relationship with them. Truly devastating and sad but a necessity in the end.

eBay knowingly lets Chinese sellers sell fake Graphic Cards, thousands of them. Made a police complaint. If you buy one it underperforms. A program called GPU-Z tests the cards. Then you find out it's an old chipset. eBay knows all this.

It says it all with so many negative reviews. Will never give them my money again. They stand by the businesses even when they are mistreating customers. When you leave an honest negative review they remove it if the business complains. eBay is a dishonest business. Closing my account after years of using them. Purchased some bedding. Business page states 30 days to return item for full refund. eBay gave me 10 days to return it which contradicts the business page.

Amazing!!! I don't know what eBay does with all its money, but it's clear it does not go into a quality customer service product!! First, you can't understand them - these companies think they save so much by having overseas customer support services. But like in this case, I will never use eBay Customer Support again, much less sell much there!! Second, these customer support people do nothing but read from a script - they truly do not understand anything unless it is in black and white in front of them!! Just an absolutely horrid experience, and I hope more and more people experience the same thing and stop using eBay!! Maybe by forcing them out of business, they'll better understand that by not focusing on customer service, you can't survive!!

It is "free" to list, but they will still take 9-10% of the sold item price as "Final Value Fees". They do not subtract it from the amount you are paid. Rather they invoice for it at the end of the month. This is misleading since their website states that the listing is free, when in reality it costs to list and sell an item.

Sold 2 items and after all was said and done I was $14.00 in the hole? When I called customer service they explained that they charge a percentage on the shipping because of customers complaining about exorbitant shipping costs from sellers? How does this help? Shipping costs time, wrapping materials, and gas and time to the post office. All which is not charged for. With this practice I will have to raise my shipping costs (again, a useless and greedy policy). 100% I do not recommend eBay. Save yourself the aggravation!

Don't expect any customer service from this site. If you have an issue with a seller they will automatically side with them. You are on your own. It will take at least 3 days to get someone to "step in" and it will be someone from India that you can barely understand telling you as polite as they can that they are sorry but you will not be getting any help from them. Just go to Amazon. They have the best customer service. Or really any other website. This place is a joke full of rude sellers and bidding scams.

I've been ripped off by international sellers on eBay a couple times now. eBay really doesn't do much to help you as a buyer when you have a problem with a seller. This is a great place for less than honest sellers. Getting a refund for an eBay product is generally impossible even when you receive a defective or wrong item. I shop on eBay far less now than previously. Amazon is far better at weeding out the bad sellers and refunds are so much easier when need be. If you use eBay, be sure to make yourself well aware of return policies because eBay is going to leave you on your own when a problem arises. eBay makes a lot of money from its sellers so they are not likely to take action because they will lose revenue when a seller is banned. Buyer beware is a fitting statement when using eBay. Their offshore call center is next to useless. I hope you have better luck than I have.

Purchased a Xmas gift for my minor nephew in another state. Item did not arrive. Seller will not return emails. Contact eBay and because it is a guest account they cannot expedite the refund. And want to walk me thru the process on the computer. He states that the Account was set up in the Ship to addresses Name which is a minor and that he will just close the account because they are not allowed to have transactions with a minor. I consider this a threat! Telling me he will just close the account so the seller can keep my cash without delivery! This felt like a back alley drug transaction! BUYER BEWARE! They will let anyone sell on this site. After tracking the seller I find out he is less than favorable and is in the headlines of newspapers!

I ordered a product that never came. Prior to product not coming I checked the status of the seller and within 1 week they received 58 negative feedbacks (since my order). Either their account was hacked or they are scum bags. I have been on the phone with eBay whom obviously doesn't give a crap about people being ripped off as they have not stopped this account. Their wait period for refunds is ridiculous. They are ACTUALLY ALLOWING people to get scammed. Customer Service hung up because I got pissed off with them after 5 phone calls and no progress. WISH THERE WAS A BETTER and SAFER PLACE THAN EBAY. Someone has got to come up with something.

Sold a non reserve item. Buyer opened a NOT AS DESCRIBED claim the day after I shipped item. EBAY refund buyer's money and allowed buyer to keep item. When I complained, eBay said that IT DOES NOT GUARANTEE RETURN OF SELLER'S TOP ITEMS. PayPal is eBay partner in fraud. Stay away or lose your money. It is that simple.

Taking the time to report this. eBay seems to be ignoring the fact that many vendors from overseas are selling sub-standard merchandise, or not shipping items at all. It is getting almost impossible to find certain items without having to weed out the tremendous number of mostly Chinese vendors who are selling broken, sub-standard, non-functioning or especially counterfeit items. Seems that even if a vendor has a huge number of negative ratings, they are able to remain a selling presence on eBay. This needs to be stopped. Soon.

I ordered ear domes for my hearing aids. The seller stated that this item had free returns. I started the eBay returns process and received a message from eBay stating that eBay will charge me $2.66 for the return label. THIS IS NOT FREE RETURNS!!! I figured it would cost me this much in postage so I went forward with the return. After I selected the "print return label", eBay took me to a Paypal sign on screen to pay. I do not have a Paypal account and never will have one. There is no other payment option available and you must create a Paypal account. Is forcing customers to open a Paypal account to complete their free return legal? I am reporting this to my SAG office to see if this is even legal. The money eBay will spend answering the SAG office complaint will be more than the $2.66 charged for the return label.

I have used eBay in the past but not for several years until as of late. Sold an item. Plainly stated that there are no refunds, no returns, listed as a parts piece and had issues. Buyer get product. Sends me a picture showing he has taken it apart and it doesn't work properly and demands a refund, so I ask eBay for assistance in this matter. Nothing happens from eBay so I decide lesson learned. Give buyer a refund and pay eBay their 10%. Never again will I sell anything on this rip-off company's site. This company should cease to exist and other sellers beware. You will not get any assistance from eBay. SO SAD.

EBAY - You have given me 2 years of constant aggravation. Almost every item I wanted to list was questioned in a unreasonable manner with a letter of standard rhetoric by some brainless imbecile. Never did you demonstrate the kind of professionalism to encouragement of your customers that many years ago you did. That was a time when you as an organization had the drive to grow. Now you’re simply too big for your boots, overpriced and with your added muscle power PayPal utterly complacent.

eBay customer service literally waste your time. They are unable to do anything and will constantly lie to you in emails and then be unable to find the representatives who emailed you. Simply put they are a bunch of liars.

This is the second time in the last year I’ve had to use eBay customer service. Both times proved that I have wasted my time calling eBay customer service. I don’t know what happened to this company. They used to be so good and were of great assistance. Now it seems like they hire twits with no customer service skills and they are no service to the buyers who have been loyal, faithful and support their business. And trust me I have dropped a lot of money on eBay over the years.

I recently listed an item (one) for sale on eBay. They wanted access to my checking account which I allowed. All is good, item is listed. Then I get an email from my bank saying that it is not really a good idea. Even PayPal sent an email to showing how to cancel the connection. So, I revoked access. Today, eBay suspended my account and cancelled all orders. eBay sent me an email that I could not respond to and it did not include a phone number. Once I got someone on the phone, I was asked all kinds of ridiculous questions. I was enraged that my integrity was doubted. I told eBay that I do whatever it takes to make my customers happy and that will reflect positively on them. I was told that I was a “threat” to the eBay community. Absolutely beyond absurd!

I am periodic eBay user since 2004 with about 130 transactions and 100% positive feedback. I recently sold a 10 month old, fully working, under warranty Apple laptop to a buyer for $1,049. The buyer had 0 feedback and had been eBay user for less than 30 days. Four days after receipt of my laptop the buyer started a return request claiming and showing with photos that the laptop display was malfunctioning (showing blurry for a 4” vertical strip).

On October 18, 2018 I purchased a E M B 2000w home portable Bluetooth speaker model number PKL4001BT from Auto Watt store through eBay. This speaker was a Christmas present to myself. I read all the reviews and got all the information that I could on it before I made my purchase. The speaker was delivered on October 26. I put it away until Christmas. On December 26 I took this speaker out of the box charged up the battery and I expected this speaker to be very loud and clear like the information that I have found out about.

Always agents out of country, bad information, slow service, long wait times, never a pleasant experience. They need to hire USA employees. They are happy to take their fees. I wish there was another company that offers the same service.

Updated on 12/25/2018: I can't even talk to anyone on the phone because it won't allow me to call. They always take the seller's side. Seriously I shop there was quite often. Know I'm good off them. Hella GH shady business. I don't understand how they won't give me refund. The seller told me to use the return labels that was provide in the box when I received the piece of junk and the seller straight up said, “Use the return label in the box.” That's what I did then all a sudden when it's time for my refund they/they said it wasn't the address they have on record. That's not my problem. I did what I was told to do. That's the seller’s Ignorance!!!

eBay has been increasingly difficult to contact over the past couple of years. From time to time things will go wrong but, not being able to even discuss a resolution is beginning to make it a less attractive option for purchases.

I have in the past purchased many items, including a Corvette, on eBay but never will again. I recently won an auction to buy a vintage Corvette jacket on eBay. The purchase was completed and my credit card was billed. The item's auction number was **. However, the seller cancelled my order saying that he had previously decided to sell it to someone else. eBay complaint representative Kia on 12/23/18 told me there was nothing they could do for me. This is not the way that this online internet auction is supposed to work and yet she claimed nothing could be done. I told her I felt that eBay should force the sale or provide me with a like item however eBay could arrange it in order to uphold the integrity of the process. I BELIEVE THAT EBAY IS FRAUDULENT IN CLAIMING THAT THIS IS A TRUE AUCTION AND THE WINNER IS ENTITLED TO THE PURCHASED ITEM!

eBay now has a system set up to defraud new sellers. If you do not know how to spot scammers on eBay you will get scammed by both. Do not use eBay. Unethical. System is set up so if you get a fraudulent customer you can get charged fees from eBay if you don't press return button. So you either get scammed by them or the customer.

I won an auction item which was a little cheaper than other online stores because of the discount code. I won the auction, but the discount code did not work, but as I had won the auction I had to pay the full amount. Ebay customer services escalated the problem twice, guessing (yes, guessing) at what might be wrong, all of which were things I did wrong of course (none of which were the cause). With a final response of "they think it may be x (it wasn't), as such no discount for you and we aren't pursuing it further to see what may have been wrong. But you may be lucky enough to win another discount code, thanks for contacting us". So not only did they not honour the code, they didn't actually find out what was wrong and their answer was to offer me the chance of winning another code that may not work!

Purchased and cancelled the transaction within few minutes once I realized that might be a fraud. eBay representative assured me that my account will never be charged, and I don't have to be worried (eBay protected). The sellers account has been removed from eBay immediately. Three days later over $1,009 was charged. eBay is blaming PayPal, PayPal is blaming eBay for not sending them any indication that this was a scammer. Nobody want to take any responsibility, and PayPal response; "we need nine days to investigate." The worst experience ever!

Ordered 2 items, that were never delivered. eBay allows sellers that do not track their packages and that cannot explain what happened. Customer service is zero. Worst experience ever. Never using it again.

Ochirlady - Very bad experience!!! Shoes does not look like what I ordered off eBay and I ordered woman’s 8.5... They sent me a pair of kids shoe. Will not order from them again. Ordered 12/07/2018... Just now receiving them on 12/20/2018. Only to see that the boots does not match the picture off eBay and definitely not the size I ordered!!!

Been defrauded on the eBay platform three times in 12 months. First a video camera that did not work, next Christmas glasses where the monogram washed off and just now a book with the last 5 pages blank. A shame but won't use them again.

I had purchased 3 bottles of Dermablend make up remover from a seller by the name of kandlresale9. I received an empty mailing envelope due to the seller not properly packaging it and now I am out $50 because the post office delivered an empty package. I have contacted multiple parties and filed multiple claims to get this resolved. eBay responded and said that because the envelope was delivered. No refund would be given. However, if I didn’t receive any product and the cop I live with says that’s ** up since he was the one to get the mail. Worst experience ordering thru eBay and this seller.

eBay is a worst app. I request to everybody do not order anything from it. I ordered 2 jackets. Even I paid for that and when I email to them they said, "We do not sell jackets." But I saw on eBay app. So it is worst app ever.

I bought Mickey Mouse character costume through eBay on the 24 Oct 2018 and was promised to be delivered between 11 Nov to 14 Dec 2018. I'm hosting a kiddie’s festival on the 21st of Dec 2018 and I promised the kids that I'm going to bring Mickey at the event of which will not happen because I never received the delivery. I'm really disappointed and don't know what to do, I trusted eBay with their estimated delivery and now I’m in a dilemma. It looks like the seller doesn't care because after the delivery date has passed, he/she never contacted me to check if I did receive. The shipping process is very poor.

I sold an item through eBay which was delivered in time to the seller. I printed a label that had the cost calculated according to the item’s, dimensions and weight. I visited FEDEX and shipped the item on November 11th, 2018, from one of their local offices. I confirmed cost and delivery time there. The item was delivered in time to the buyer. Buyer confirmed the item was received exactly as promised and delivered in time. eBay charged a 10% selling commission for that item. This was much higher than their normal commission (5%), but they said my item (a musical instrument - saxophone) was an “exception” to the rule. As I began to learn more about their listing fees and selling commissions I realized that they charge too much for trying to sell one-off small, low-value items, like in my case. (I don’t own an online store and the items I would like to sell are of relatively small value.).

Was bidding for something on eBay and always the high bidder. Tonight I received an email saying that my bids had been canceled and I can look on the history to see why. I went to the original posting. There is no way to check bidding history and underbid it shows zero. There is no way to report this or contact eBay about it. The seller was **. Betting the item will show up again in a couple of days relisted for a higher price since there was a bidding war.

I ordered a used textbook on eBay. The seller stated the book was in good condition and I feel it was in fair condition with very little marks or highlighting. The problem was the book was dirty with a lot of sand like substance in the book and the packaging. I wondered why the book was wrapped in 2 plastic postal bags and a cardboard postal box. I thought it was sand or dirt as I poured the contents of the bags in the garbage. The book was stained around the edges and I have no idea what was on the book. I feel if someone is going to list a product on eBay or anywhere else they should make sure it’s at least clean and worth selling. My classes has started and I have no time to order a new book at this point. To the person who just mailed it to me, you know you’re wrong, would you like if it was you? Just food for thought. Have a Merry Christmas.

They have no control over their system and provide no recourse when their terms are violated. It's **. Their entire system is meant to enrich their pockets, while simultaneously screwing over the buyer and seller. They take no responsibility for their system and this is not the first time I have vowed never to use their system. Alas, I have learned my lesson that if you are winning a bid, and the seller cancels the item at the last minute because they are not getting the amount of money they want, you have absolutely no recourse. I would have won an item valued at $1200 for $550, but they canceled with less than 24 hours to go, and I don't get my item that I agreed to purchase, and that they agreed to sell, all because they weren't getting the money they wanted. eBay just says, "we'll talk to them" or maybe suspend their account if they keep doing it, you can't rate them, you can't review them, you can't do anything but just lay back and take it.

I bought some beauty products (a makeup brush set, an eyebrow pencil, a contour palette and a blackhead remover set) with the seller SIKENEW from eBay. The items never arrived to me. I contact the seller multiple times and also contact eBay and told them the seller has been lying to me all the time and they didn't even talked to the seller. The seller told me he would send me the items again, he never did and he told he would refund me each time I complained about it but he never did either. I was scammed, lost my Money and eBay has nothing to tell me about it, they didn't even apologized. Such a shame. Those are the messages the seller sent me telling me he would refund me but he never did:

After hours of trying to locate item sent to wrong address, and hours trying to get any resolution for a 7.00 Xmas item lost eBay refused to guarantee money back. Why? Because the seller had incorrect tracking showing wrong address. Although I reached the seller before shipped she did nothing to stop (in which she could have). To make matters worst is it was for my almost 80 yr old mother whom had to move and lost all her vintage miniature Christmas ornaments and tree. Do you even think these people have a heart.

This is the message I keep receiving from the eBay website after a supplier didn't shipped my merchandise, didn't respond to my messages and I tried to escalate the problem and asking eBay to step in. This is clearly an evasive from eBay. An unacceptable one! Technical hiccup? Try again later? Never received that kind of messages while browsing products and buying. They are doing that on purpose. That's a scam. Now they report the seller as no longer available. How this can be my fault? Where is my money? eBay already charged the commission. I don't have my product and they got my money and they don't respond! EBAY MONEY BACK WARRANTY IS A LIE!!

Crooks. I bought an item from the seller blowitouttahere. They sent me an item nowhere close to my purchase. After slow walking me a few days eBay's crack team of support workers got them to agree to a refund. Despite their mistake I had to send back the faulty item. I immediately printed the return shipping label provided and put it in a postal box. After a few weeks and no word from the seller, I left them negative feedback. In just 1 day eBay not only closed the case on me, allowed blowitouttahere to keep my money and their faulty merchandise, but erased the negative feedback I left preventing me from warning buyers and giving an honest review. They protect rip off artists. You don't even know when a seller is a crook because most who get robbed don't get to leave a review. It gets removed. Their customer support told me this. God's honest truth.

Like most people I frequently use eBay for purchases of items and am absolutely disgusted with their customer service and ethics. I have now probably bought in excess of 20 items that were fake/counterfeit and in direct violation of UK laws and legislation around the sale of goods. One seller openly admitted to me that the things he was selling (Nike Air Max trainers) were fake and his answer was simply, "So what!" I was amazed to see lots of feedback from other buyers on eBay saying the same thing about this seller (that he is selling fake/counterfeit goods in breach of UK trading laws).

Tried selling a unit and was harassed by multiple other sellers who retail the same thing. Was "sold" without payment multiple times, then sold again and now the money has come back out of my account. eBay has returned to the horrible way it was when it was originally launched. I've been with eBay since the VERY beginning and it's now time to part ways with both eBay And Paypal for good.

I bought a tail light from Am-Autoparts via eBay back in November 2018. They send me a tracking number saying that they have shipped the item to me. After a couple of weeks when I checked the tracking number it said item is delivered in different city than where my address is. Also I didn’t receive the item so I send Am-Autoparts saying that I didn’t receive the parts and mention them that delivery address city was different. But they replied saying that they are only responsible for delivering the item to shipping company which is shipping partner of eBay. After that it is eBay’s responsible.

I ordered a "Cutaway Design Electric Acoustic Guitar with Guitar Case, Strap & Tuner in Brown"... That's the actual description that I ordered from tong9167... The order comes in, IT'S JUST A GUITAR CASE. NO I repeat NO GUITAR! I tried to contact seller - to no avail, tried to contact eBay - also to no avail! I am so furious right now because what I thought my daughter was getting for Christmas is only half of what I ordered! But the end joke is on them, I plan on telling friends & family what a joke eBay AND tong9167 are & stress to anyone & everyone not to order on or from. I'm sorry to all the sellers who get shafted by eBay for ignorant lying buyers & I'm sorry to all buyers for daddy lying sellers. I rate zero stars, but had to put 1 star for it to accept my review.

Wow, I have sold a lot of things on eBay, but when I recently sold a motorized trailer dolly, eBay took 10% chunk out of the price, and their sister co. took another chunk out of the buyer's payment to me. Wow, will find other ways to sell things. This stinks.

Had a problem with a seller. Called on 11/30, again on 12/4 talked to two different people. They did not follow up with my appeal. Called again first call talked to 2 people, asked for a supervisor. Got disconnected, called again, 2nd time talked to two more people, connected me with a supervisor. "JUSTIN IN APPEALS". Very unprofessional, uncaring, and incompetent. He told me about their return policy and shipping and said he could read it to me. It was very long and then said, "It is our policy whether you like it or not!!!" I said, "Excuse me... You should take some lessons from Amazon!!!" Thru my conversations, from 11/30 till today, I received very consistent information from eBay customer service as well as appeal, no followup, and they don't note your conversation so you need to repeat yourself over and over again!!! NEVER RECOMMEND EBAY. TRY AMAZON, ETSY OR POSHMARK. THE BEST!!!

After an item is listed for a certain amount of time eBay allows buyers to make offers. Sometimes you receive email notification that this feature has been turned on, but not always. I've complained and gone round-and-round with eBay, to no avail. I'm not thrilled they take it upon themselves to turn this feature on (at which time I have to go back into the listing to turn it off, again), but when they don't notify me, it's infuriating. I HATE receiving an offer from a buyer and telling them I'm not accepting it. I always tell them this is on eBay, but it's a waste of my time. eBay doesn't own the item so what gives them the right to turn on this option? If I wanted to offer this option I would turn on the feature when I list it. eBay should take heed - it's no longer the only game in town. There are other popular sites gaining momentum that are much more user friendly.

I am selling for over 5-6 years on eBay, but lately I am getting very disappointed by the lack of customer service and siding with buyers on cases clearly showing the buyers are lying. I have very minimal return requests and most of them are to ask for extra discount or false claims for defect. Today I finally had enough and cancel my store and all my listings due to an ugly episode in which I had no fault but still ended up on the losing end. I had a return request based on made up lie about a defect (I had the photo to prove it) and eBay sided with the buyer without notifying me and giving me the chance to appeal. I was sent a message at the time I actually received the package back and the money taken from my account.

Never use eBay. I’ve got scammed on there selling shoes and the people at eBay won’t help you at all. I contacted them over five times and they just won’t respond to you. I sent a letter to the company and still no response weeks later. Only thing they did do was delete my account. eBay is worthless. This place is worth ZERO stars. Never buy on eBay. Never sell on eBay.

I bought a cell phone based on a 10% discount that was offered to me by eBay by email. When I started going through the transaction process, I kept expecting then to find a place to insert the discount code. Then, before I knew it the transaction was announced as being complete. No discount applied. I emailed the seller about it and they said to talk to eBay. I finally found someone to talk to at eBay and they told me they couldn't apply it because the promotion had ended (duh). It was valid when the transaction went through. Short story, buyer beware. eBay doesn't always honor its own promotions.

I returned inferior product for a refund via USPS 1st class mail. Seller claimed return not received. I called eBay and they told me they would keep the issue open longer, to allow for longer delivery time. Two days later the refund request was denied, and the issue closed at seller's request. Same exact item, with same exact "unique item number" was relisted by the seller at the time eBay closed my request. The item was listed as LAST ONE when I originally purchased it, and again when they relisted it.

I am a victim of the Paradise campfire fire. I have very little funds. I have an online store which eBay is a selling point for it. I have made 2 1500 dollar sales on eBay. Both items the funds were held by eBay. I tried asking them relentlessly to release my funds so I could continue my income. eBay was unsympathetic and unyielding to my requests and situation. In result I lost 500 dollars and have 1000 dollars of my own wrapped up I am not able to touch. So now I am suffering bad reviews, lost sales and horrible customer complaints because of this.

I never received my item and contact the seller. He had terrible customer service and talked to me like I was an idiot. I contact eBay for a refund and they promised my money back due to their so called money back guarantee, but they emailed me within hours after siding with the seller. Be aware of this seller "save-on-retail". He is a ripoff. Had to contact my bank to get my money back. Poor Service and will not shop with eBay in my life.

I manufactured two very expensive Hermes pillows. I took eight pictures of them inside and out and described them perfectly! I had three different bidders and the final price was not even what I had invested in the product. I shipped the item immediately and it went to the party within three days. I kept waiting for eBay to deposit the money into my account but it Never happened! All they have done is taken money out of my account over and over for selling fees, for shipping fees, for return fees, I am out a tremendous amount of money. Then it was over two weeks before the buyer said they had open the boxes and were not happy with the product saying it was not authentic. I have multiple documents of proof of authenticity but eBay sided with the buyer and I refunded their money within 24 hours of receiving my pillows back.

I'm a long-time eBay customer and have had generally positive experiences. On Nov. 26, I purchased a larger ticket item ($185) but thought I was safe because I was covered by eBay's buyer protection program. The seller created a shipping label, but never shipped the product. Creating the shipping label apparently delays your ability to file a complaint with eBay because you have to wait for the estimated shipping time to pass -- despite the fact that the tracking information clearly shows the item was never shipped.

I have been a buyer on eBay for 17 years. Recently ordered an item from a seller located in the USA, I made the order Saturday evening and immediately realized I had made an address mistake and sent a request to cancel the order w/ the correct shipping address included in the message. The seller ignored my messages for over 24 hours and shipped the item to the original address on the following Monday which of course I never received. eBay decides that their money back guarantee does not apply to me when I am the person following their Terms of Service. If I buy from a seller located in the USA, I expect them to Read/Write English and respond to customer service messages. I have since deleted my account and will never buy on eBay again.

I purchased a diamond engagement ring on eBay for $6600. When I received the ring, the stone was horrible. Milky white with a local gemologist stating the stone was an I3 grade (almost the lowest). Stone was advertised as VS2 (almost the best). I contacted the seller and was told every ones opinion is different, and if I didn't like I could return it. I did return it, but eBay deleted my negative feedback due to the seller accepting the return. eBay seems to be allowing a dishonest seller to try to steal from consumers with no recourse. Shame on eBay!

Recently purchased an item on eBay, paid for it with PayPal. Several hours later eBay cancelled the auction and returned the funds as they said the seller was fraudulent. Days later my account was hacked by a Russian hacker as they captured my email and hacked into that, as the transaction I had thru eBay provided them my email address. With access to my email they were able to get past eBay's poor security and purchase a $750 item, through my linked PayPal acct. PayPal flagged the purchase as fraudulent, but they did nothing to stop it though I responded to their text alert immediately.

I was an eBay seller years ago, my seller account had monthly subscription and prepayment. After stopped selling on eBay, my account has a credit balance on eBay. An email received on 10/21/2015: "We noticed that you haven't signed in to your eBay account for quite some time, and we'd like to invite you back to buy and sell again." eBay's a great place to buy what you want, and sell what you have. I have nothing to sell or buy so I might have ignored the email. However, eBay keep sending email to me each month, showing monthly invoice with credit balance. I spend 30 minutes to contact eBay and explain the case to several staff this month, all answers were account has been deleted. Hahaha, EBAY ABSORBED CREDIT BALANCE.

The website states that the seller offers free international shipping but when you try to buy the item you would get charged $13.08 for shipping. All eBay was willing to do after over 2 very frustrating hours on the phone was to offer a call-back sometime in the future. No supervisory staff was available after 2 hours of waiting!!! I believe it is fraudulent to entice a buyer with free international shipping and then try to charge the buyer. KEEP AWAY FROM EBAY!!! If you a problem they are unwilling to help in a positive manner.

I sold prelude88rober items on November 21st for $40, went out of my way to get him the items quick and insured so instead of shipping cheap as I was paid, 3.50, I paid 7.20 instead to make this idiot happy. He got it quick, didn't want it, suppose to send back which he never did, and eBay is backing him on his word. eBay is a scam, there's some good people selling good stuff, but don't let their half ** reviews fool you, it's a setup. Add up all the money and items they RIP people off for each year, I'm such it's 100's of thousands or millions. Please don't get ripped off. Don't buy or sell to prelude88robert, shameful idiot.

Advertisement "Viewing Video Anywhere Anytime, You can view live video or record and playback" A big lie. There is no hard drive inside. Iweiga, the seller doesn't tell you that the hard drive isn't included or that you have to buy it separately, you find out after trying to play the video. Don't buy it.

However, I wanted to caution that eBay seems to have ramped up removing appropriate negative seller reviews. I could hardly believe it because, being a seller that has received one manufactured negative review in 19 years, I couldn’t get any resolution! I had ongoing issues with a book purchase... never sent, no communication in weeks. When I filed a complaint with PayPal, suddenly I got communication, albeit being yelled at by the seller. The books that I paid priority shipping for arrived shoved into a paper envelope that got damp. I left a negative comment originally and, then, when the mess arrived, tried to leave the follow-up. Thought it was odd that after trying three times, it just wouldn’t post. I perused recent feedback and people were being screwed out of $80+ for calculators they never received and said the seller refused to return their money. So, much worse than my $15.

eBay decided to make me pay $38 because they think I sold something outside of eBay??? I never did! When I listed something, one of eBay user asked me if he/she could pay $370 with shipping for my PS4 using PayPal. I told that person to go to my eBay listing and click on "buy it now" to purchase it. But that eBay user still gave me his PayPal address to me?? I ignored it and thats when eBay thought I sold the PS4 to that person because I got PayPal address from that person??? I tried to tell eBay I never sold to that person and I ignored the messages. They still said I have to pay $38??? For something I never did?? This is bull!! I have been with eBay since 1996 with perfect feedback and now this crap they are throwing at me? I WILL not pay the $38 to them! And after I get all my paid items, I will close my eBay account. They are greedy and thief!

No one there is educated enough to actually help you when you have a real issue and they hung up on me 5 times and blamed technical issues. Not once did they call me back. I wish there was another company offering the same services because then no one would use eBay anymore.

I had experienced problems with SELLING on eBay where buyers decided they wanted a refund and eBay sided with them and it cost me time and shipping. I had thought they were biased toward buyers. I just tried to purchase a software item and the seller pointed me to a Dropbox to download the bits. Despite several messages, I never got a serial number (making the software useless.). eBay Resolutions said that I did not qualify for the money back guarantee. So they are allowing this obvious scammer to operate.

eBay has "rules" sellers are supposed to follow, but eBay does not enforce them. They allow sellers to collect money from buyers, and many sellers just take your money and never ship the item. Worst of all, they allow sellers to post your PRIVATE information anywhere they want to on outside websites. This includes your full name, address, phone number, email address, and anything they want. Contacting customer service does nothing. They just say that they "can't" control what other websites do, which is the truth, but they NEED to hold their sellers liable for this terrible breach of privacy. This, along with many, many other breaches by too many sellers, make eBay a horrible risk to your privacy as well as your wallet.

eBay has some of the worst customer support I have ever dealt with. I contacted them late October with an issue with an order. After a long hold I was connected to a non-native English speaker. After not being able to help me and bouncing me between departments they issued a credit. I was told "the credit must be used by the end of next month." Nov 30th I log onto eBay to use my credit, but there is no credit. I contact eBay support again. Another long hold followed by a non-native speaker. This speaker once again transferred me off. The next representative was extremely difficult to understand and I had to continuously ask her to repeat herself. They refused to honor what the previous employee had stated when I had called in October.

By mistake I purchased twice a video game. I didn't know my son had press the button for buying and transaction with one seller was not completed so eBay canceled my account. But I still had the other purchase and they didn't care about holding the guarantee with it. I had paid so had to wait... and wait... and seller bedheads_detroit didn't ship it. I started a claim with PayPal and he immediately shipped it arguing he had already shipped it... But he shipped empty boxes!!! eBay allows this type of actions by closing accounts and not being responsible for a purchase and then you can't even post the result so fraudulent sellers will take advantage of that. Avoid eBay... and bedheads detroit who also sells on Amazon.

My items for sale were ended by eBay for a bogus reason. I was selling authentic designer shoes and they stated that due to the fact that it could be "unauthentic" they had to remove the items?! eBay is no longer a site to find good deals and sell personal items. They are in competition with retail stores and their deals are not good deals. I will sell my items at a consignment shop and buy my items from other websites or stores from now on. I was once able to sell items on eBay about 15 years ago on my old eBay account. This was a horrible waste of my time and time is scarce. I am offended that someone would accuse me of selling "unauthentic items." WTF.

On 10/29/2018 I ordered a translate device. PayPal quickly removed the money from my account. As of this date I still have not received my product. I just finished a conversation with one of their reps with no solution. I have been on hold forever and decided to write this review. I have come to find out eBay has locked me out of my account. I wish to close my eBay account and get a refund from this highly unorganized company. Beware. DO NOT GIVE THEM YOUR CREDIT CARD NUMBER!!! It will take you forever to fix the mess they will make of your account. Apparently there was an unauthorized charge placed on my account for 13.99 from Amazon. I closed my Amazon account several months ago. I was charged 99.99 for the translate device. Should be simple to fix this with a good company.

I had a very bad eBay experience, where I ended up leaving (18) negatives for a Seller. In 17 years of using eBay, I may have left 3 or 4 negative total. Long story short, the Seller was pissed, and left my name, phone, address and email information in his responses to my feedback. The first eBay representative says, "Oh that's bad," but he cannot do anything. He passed me to a supervisor, who talked over me, removed (1) feedback I had left for the Seller, and sent me a nastygram from eBay stating I was in violation of their policies for "feedback extortion". I called back and got nowhere, Friday I will try in the day and hope to get my call taken by an call center on this continent. I tried to email eBay support first, knowing the call center would not be anything but a disaster and it totally was worse, it is a megadisaster. I use the site to collect Baseball Cards, so it's going to be a bummer, to stop using it, but I'll save money and make my wife happy.

I have been a member of eBay for some years and never had a problem that was not resolve quickly. I have a 100% positive rating and have an above standard rating. I have not used them for over a year as I had nothing to buy or sell. Then three months ago I tried to sell a complete camera package. Someone from an African country tried to scam me and I reported the issue to eBay complaints. Instead of thanks I got a warning email. Strange as I was in the right. I decided to break the camera package down and sell it as individual lots.

I always shop eBay. I never had an issue until now, I purchased a unicorn costume for Halloween. When it came in it was defective. The fringes were falling off the dress. I had to sew it by hand. The crown of the unicorn was broken off. I had to super glue and sew that as well and the mane was all torn apart. It was very frustrating as if I wanted to I could have made the costume myself. The point was to buy it so I wouldn't have to do anything as I am a single mother that works. My daughter was upset. I had to fix the problem. I wrote a review honestly and recently got a message from the buyer bribing me to send the money back to the incorrect place so I could revise my review and it said as though in this is copied from my email. "sarejidian has asked if you can revise the feedback that you left for Unique Girls' Deluxe Rainbow Unicorn Costume Halloween Everyday Cosplay Dress-Up!"

I’m a seller and there are other sellers that sell the same things I do. They often have the same item listed multiple times so the only way I can compete is to list multiple listings for the same item as well. I get a 7 day ban for multiple listings and they don’t. I also have knowledge of a seller who not only violates this policy, but violates several, other policies including having multiple accounts to circumvent rules and misrepresenting where the items come from. These are things that are easy to verify. What does eBay do after reporting them multiple times? Nothing. Yet I get punished for doing the same thing they do as it appears to be common practice. Going to call a lawyer later and see if that’s legal.

I been a seller for ten years. I sell my candles at $12. Handmade. eBay without my permission or knowledge keep turning on best offer at $6. This candle take me five hours to make and dry. I am sick of turning it back off every day. They only care for them to get their fees faster not if we lose from our pockets.

I and two friends bought SuperBraid fishing line from three different sellers on eBay. We all bought 80 lb test line. After each of us tested the received line, all three lines broke at 30 to 35 lbs. When I buy 80lb test line, I expect 80 lb test. Caveat emptor.

I canceled an order because I lost some items from the lot. When I moved the mouse close to the icon "just paid" that indicate that the buyer paid for the merchandise I activated the eBay icon without clicking on it. I found the missed items and I believed that the customer have already paid so I emailed her to tell that I would restore the order and send the items. She didn't answer and I thought that she agreed. When I realized that she received the items but she didn't pay and eBay icon "just paid" was wrong, I tried to make her pay for the items, a lot of jewelry, 23 pieces like necklaces, earrings, brooches, and bracelets. She refused to pay me by telling that I canceled the order and she didn't want the items anymore. I spent $6.7 to send the items and I bought a new label for $8 to get the items back.

It seem to me as long as they get their cut they could care less how the transaction go on. They willing let people continue to use their site to scam people. Buyer and sellers. At least with Craigslist you're not being scam by the website for protection you're not getting.

As a seller, people can return products because they no longer want the item. I sold a laptop and the buyer stated that the laptop was described as a brand new, but was not. 1) I marked the laptop as used. 2) Light scratches and a dent were described. 3) He felt he paid too much. He purchased the laptop for $218. He messaged me stating that he would not request a refund if I gave him a $63 refund. This means he would have received an HP Envy 15 TS laptop with some small cosmetic issues for $155. This same buyer has had several returns after searching through forums and is still a member on eBay. EBAY DOES NOT DO RESEARCH INTO THE PROBLEM. They allow buyers to return for anything, despite describing the product accurately. I have now paid $30 on shipping to keep my item.

Attention if you are a seller, so it works eBay buyer makes his purchase. After a few weeks the buyer tells eBay, "I do not authorize that purchase. Someone stole my account. I want my refund" and I do not understand why eBay always agrees with the buyer and I, as a seller, lost a lot of money. There are many honest buyers but there are also many buyers who steal.

They stole my $54.99. The seller never sent me my order. I used the tracking number and found they used a wrong address. They refused to return my money because they did not have a return address so it is somewhere in USPS limbo and eBay sided with the seller and on the appeal because they didn't get the shipment back from USPS!!! That would be the seller's fault on all counts and they will not let me leave feedback.

I have been an eBay member since 2001 with 100% positive reviews. I bought a BIN (buy-it-now) cell phone worth $1000 in May 2018, from a decade old eBay member with over 6,000+ reviews and 98%+ positive feedbacks. Upon clicking 'BUY-NOW', a message popped up saying "Seller do not accept payments now, please contact the seller with a personal email" and that's when my eBay nightmare started!

I have been a buyer on eBay for 6 years - almost 500 purchases. Always 100% feedback. I recently purchased an item. I was told I needed to use a new checkout method. Not PayPal. I had to put my card number in. Later that day, my card had been hijacked and purchases were mounting. My Mastercard froze the card and contacted me. This was the last straw for me. I have had trouble with Chinese sellers, just not happy in general. Ebay has lost a customer. I have a few packages on the way, and I am done. I will shop elsewhere.

Absolute disgrace. As a seller, who pays Ebay their fees, you are treated as the bad guy in any dispute. Buyer claimed that they hadn't received item, I had the proof of posting, but despite that, Ebay totally disregarded that, and just refunded the buyer, without any warning, causing me to go overdrawn. Would not even refund seller's fees, as to quote the most unhelpful customer adviser... 'we had to step in.' Really?

Completely dissatisfied with the customer service eBay is providing. The product is taken back from me but no refund is provided. After six months they sent me a apology mail. Don't go with this fraud online store.

Despite a clean record, it takes one buyer to completely wreck your selling experience. Customer bought an item, didn't wait to receive it, never contacted me, nothing. I called up eBay and apparently it's my fault. USPS hasn't delivered in the item, just a year ago, they looked into delays, in fact, they still do on their policies. eBay employee deflected the topic and used buyer "opinion", I didn't know threats were considered opinions, demanding refund and even stating they would leave a negative feedback; absolutely abhorred. Do not sell on here, you are a statistic in "their" domain. I was forced to refund, or face trouble despite them "having your back". It seems this site's true nature is: take losses, you can afford to, there's nothing you can do about it.

Bought an item from rosecitypremium... Ad stated guaranteed delivery Fri 11/16... No item on Friday... No item on Saturday... No item on Sunday... Seller indicated eBay had put "guaranteed delivery Fri 11/16" so not their fault. Be careful of false promises.

They have screwed up badly with my seller account. Charging me for items I have listed and stopped payment for items I sold and shipped. For months I have been trying to get my money. But knows what happened or how to fix it. I have proof of everything. They also alerted PayPal so they have many hold and began to refund buyers for no reason. I’m a single disabled mom with very little income and because of this PayPal overdrafted my bank account 870$.

eBay is very customer focused. Unless YOU are the seller/customer. Their policies for selling are subject to their interpretation. Which is say, if they want a policy to apply, it will. If they do not, it won't. If you attempt to reason with them about this, their response is, "our decision is final." After telling you to go ahead and appeal they then tell you there is no recourse. If they decide to suspend your account, it is unable to be closed. Since you cannot reinstate your account, you also cannot close your account. Given the unstable nature of their policies, the fact you cannot close your account is inexcusable. After many years of being a top seller on eBay, my best recommendation is that you take your selling services elsewhere when possible.

An eBay seller since 2000, until this last one I had 374 continuous transactions all with 100% positive feedback. I have always obeyed the eBay rules. I have better communications in terms of depth and speed; ship and pack much better; and each transaction I sell has my customer getting at least three emails from me plus a ship date email with tracking number. Every time. I am a legend at description and have many many superlative comments in the all positive feedbacks.

I have spent many years on eBay purchasing every day without an issue. Now I am forced to log in on every other click going through three login screens. What a nuisance. I've called and complained but still not resolved. So this will end my shopping on eBay, going back to Amazon and checking out Banggood, Alibaba, and Aliexpress. I have already had better shopping experiences on both.

I've just sold an item on eBay. I shipped it the same day I received notification that the item was bought. Then I received a notification that the proceeds of the sale will not be available to me for 21 days. At first I thought I'd neglected to update a credit card or something, but I called Customer Service and discovered that a new eBay policy requires such a blockage of funds for any customer who has not sold 25 items. They say I've sold only 6. Well, I've been an eBay customer since 2003, and have mainly been a buyer. I have never received any negative feedback. Withholding funds from a loyal customer is not just a bad business practice, it's unethical.

eBay is the worst ever. If I could give it no stars I would. I sold an expensive wedding dress and the buyer never paid me for it. Every customer service representative told me something different. They wouldn’t even let me talk to a manager to complain. I will not be doing any business with them ever.

I placed a bid on an item intended to be gift for my Dad's SUV. Upon realizing I selected wrong size, I appropriately messaged the seller who 'cancelled the order' & replied with a confirmation message. It has been two weeks and the $70+ item still remains in my cart. I've messaged the seller 3 times and called eBay customer service 5 times and told something different with every call. One representative moved item to 'HIDDEN' under my unpaid tab and told me resolved. One rep told me she needed authorization from the seller, despite a clear message history authorizing. Finally, I called to CLOSE EBAY ACCOUNT and was told I couldn't because I have an unpaid item in cart!!! Either I am being scammed by eBay or or by eBay's seller but either way, eBay is RESPONSIBLE for transactions made on their site. Disappointed would be an understatement. I guess I'll have to cancel PayPal account to close account with eBay.

This was advertised for LG G5. It would not work at all. I could not have a refund. Don't believe the eBay policy. There are requirements I couldn't perform. I do not have a computer printer. The post office could not print the return label from my phone. I was unable to go to library like I was told to do from eBay. The requirement was to be able to have the return label printed from my email. Because I couldn't get it printed I couldn't get a refund. The damn thing is still my drawer. A sad reminder of how untrustworthy eBay money back guarantees are. I even begged eBay and the seller to mail me through the regular mailman mail so I could receive it the regular way. Both refused. I'm still angry about this. This was the second item I was stiffed on. Beware. It's not written in their policy, but if you don't have a printer you will not be getting a refund if your product is bad.

I have used eBay for over 10 years. Very occasionally you have to give negative feedback to honestly reflect an experience. I had to do this recently after purchasing a "fake" mobile phone battery. I did not want to go through the rigmarole and cost of sending the item back, and gave the negative feedback to reflect my interaction with the seller and to warn others. I started to get emails from the seller saying that I shouldn't have given negative feedback. I reported the situation to "Customer Services" (actually they should be called the sellers protection mob) who initially told me they would report the inappropriate behaviour of the seller and block any more emails being sent to me. Next day, another email from the seller, this time with personal insults.

It's been a nightmare. We bought an Xbox One S which cost us over 200.00 and the product read as delivered through FedEx, but we never saw FedEx or the package. We are the buyers, and we paid over 200.00 for an Xbox One S system. This product was delivered to the wrong address which is a neighbor's address. FedEx admitted that they made a mistake and delivered to the wrong address, but the neighbor that they delivered to was standoffish and basically slammed the door in their face etc.

eBay canceled our stores after selling with them for over a year. They told us they were canceling and would cancel all store subscriptions and fees. After three months they continued to charge. We wasted hours of time on the phone. This company should be looked at for fraud and theft. It is virtually impossible to get your money back.

I am a top rated seller with 100% positive feedback and have been with eBay for over 12 years. I find that eBay customer service will not return calls as promised. Most recently, I disputed a charge on my seller account and was promised by 3 separate representatives that they would either refund the charge or call me if they could not. After not hearing from them, I then called again and asked to speak directly to a supervisor who had authority to make the refund. I again was promised a return call. This all has taken over 3 weeks. I also never get customer service surveys when they think they may get negative feedback. I used to get them when everything was ok. I also can not find any way to make a written complaint that must be answered by customer service. I have spent over an hour on hold...

I got an empty envelope from Amazon containing only a packing slip. Ebay refused to refund the order because tracking said it was delivered. Because the package was shipped by Amazon, I should get protection, right? NO - the seller has figured out how to escape from any customer protection. I tried to cancel my eBay account. They told me that I was owed a penny, and that I would have to wait until the refund was issued to close the account. EBAY IS A NIGHTMARE.

I bid, won + paid for the bracelet - I was the only bidder. 2 days later the seller canceled the transaction - lied to me in 2 messages. First they said they had removed the item which was a lie. All I did was have to check their page, they had updated the listing. The second message they said it was their first listing + they "didn't know what they were doing" - which again was a LIE. They have 78/ by the rating. When I went to their feedback (which I wish I had done before bidding) there was a buyer from over a year ago leaving negative feedback. They also had won an item + this seller wouldn't send the item! They did the same thing. Once the seller canceled 0 could no longer leave feedback for this item = I can't warn others! And it disappears from my "my eBay" page. I was unable to get any help.

On Thursday 11/7/18 I filed a complaint against a purchase of an item (coat) on eBay. I spoke with eBay representative ID: ** in reference to the closed case **. I was also given a "File Transaction ID, which is ** but none of the systems in Paypal or eBay produces any results when this number is entered anywhere. The seller did not accept returns and declined the return. The representative told me eBay cases cannot be reopened and that I should contact Paypal. I went to Paypal which shows no open or closed cases. Paypal also states that no refund can be made.

I have been a small seller for a few years and only as a hobby with about 3 listings per month. Recently I moved and updated my address on eBay. Today I got indefinitely suspended and it can't be appealed. I called to ask why and they stated that "we have linked this address to another eBay user who was suspended". After 40 minutes dealing with this customer service rep I realized I was getting nowhere. Needless to say we went round and round with nothing accomplished. The call ended with her stating I will never be allowed to sell on eBay and to find another venue.

I made a purchase of a LEGO set specified as new in multiple places on the first page of the first page of the ad. The eBay definition NEW includes verbiage specifying new unopened packaging. The item arrived with no packaging. When I complained, the seller (smith_phoenix of Vietnam) refused to refund my money for a return. Filed a complaint with eBay which was apparently canceled when I filed a similar one with Paypal. I would never purchase an item from an online entity unknown to me. The involvement of eBay and Paypay validates such purchases but only as they provide some level of recourse against such obvious fraud. If that matter goes unresolved, it will end my relationship with both companies. My evidence is posted at the link below: http://kriselrock.com/eBayPotterReturn.pdf

I sold a laptop on eBay and they invoiced me for $10. (I planned to pay on my next payday) Not only did they invoice me, they automatically tried to take the funds immediately. I didn’t authorize that auto payment. So eBay charged a $15 returned payment fee. Pretty ridiculous when I originally only owed $10.

It all started very innocently seeing a item similar to mine for sale. At the bottom of the ad sell a item similar to this. Not having to try to sell before, I thought I would check it out. I was redirected to another page to get started, help me list my product. So l thought. Told me what amount to add to price w/o asking any questions for shipping. After getting this info, lowered the price to help sell item. After 2-3 tries finally sold the item. Came time to ship, I went back to eBay. They said to buy shipping on eBay, print the label and send. I paid for shipping and printed label. Again I was not asked any questions about the size etc. I packed the item to the smallest box that would fit.

When you list something for sale on eBay there is a box that is checked that says automatically list my item up to 8 times if it doesn't sell. So if your item doesn't sell they just automatically relist it and if you don't have any free listings left for that month they charge you for listing it each and every time. Which can run into some money depends how many items you have listed. When you're listing your item you can uncheck that box and one would assume you're safe from any charges but if your item doesn't sell and you go to relist it again this box is AUTOMATICALLY checked again and if you don't uncheck it again it will auto relist and again you have possible charges.

The worst company on the internet. Gave me an offer to sell three items, and get £5 back for each. They applied the vouchers on my account, stupidly I forgot to print screen this, which I usually do (knowing they take vouchers off your account.) So I have the vouchers in my account, they were there last night. This morning when about to buy an expensive table saw with one voucher, and something else with the other voucher, (as they came in two separate vouchers) I find eBay have removed them!

I called eBay to address an issue with a "buyer" (scammer) of an item I am selling. They said they could cancel the transaction but that it would have a negative mark against me; otherwise, I have to wait 48 hours for the transaction to cancel if the "buyer" doesn't pay for the item. What this "buyer" was trying to do was get me to do the sale transaction outside of eBay. When I brought it to their attention what was happening, they only offered the aforementioned "resolutions," as well as informing me that I could give this person a negative review as a buyer. When I asked to speak to the customer service representative's (CSR) manager, he refused to let me speak to anyone; he said he was already doing all he could to help. The CSR would not offer any other alternatives to the issue. So, it seems that scammers can get away with whatever they want on eBay, but the true & honest people on here get shafted.

Leaving feedback on Ebay is a joke. I left NEUTRAL feedback for a seller that NEVER responded to my email requesting combined shipping after I bought 2 candles from him. Of course the shipping was way higher than if he had honored my request. (You also get dinged if you ask to cancel.) So I left a neutral feedback stating why. He whined to Ebay, and they removed it. Ebay has really gone downhill in the past 5 yrs. Thankfully there are better sites out there.

The most awful online site I've ever used, stupid outdated policies that only protect the buyer not the seller and ensure that fraudulent buyers can commit their offenses with eBay's help and blessings. Useless customer service department that you struggle to email and they seem to struggle to understand basic English. For the fees you pay to use the site a yard sale with a three year old running it would be more efficient. I can honestly say I have never HATED any other site in the way I hate eBay. Useless, pointless and aggravating.

Ebay illegally blocked me from selling on their site for life for selling items of my own, I was selling digital movie codes that I purchased with my movies and I owned. They blocked me several times, telling me I could not sell them. I asked them to prove in their guidelines that I was not able to sell my owned digital movie codes. They then blocked me for life. This has been over a year, there are now over 9000 digital movie codes on eBay. I want my block lifted as I did not do anything wrong, nor did eBay have a legal right to block me.

I am a first-time eBay seller. Sold 1st item on 9/28/2018 and received messages from Ebay rushing me to ship the item and to pay the selling fee. On my site, eBay even posts that my fund will be available on 10/19/2019 although the buyer already paid because I'm new. I didn't get the fund and called eBay on 10/20/2018. I was told that I have to wait for 21 days after the item received by the buyer.

I wish I didn't have to rate this, I wouldn't even give them 1 star. 5 months ago, I purchased a wedding dress from tianquan_dress and till this day I have not received it. I was going to use the dress I purchased from this seller for Halloween but you know I never did. I reached out to eBay and to the seller, but I didn't receive any response. I opened a Case 3 times on this item asking for a tracking number, but no response. A few days ago, eBay closed the case. No refund and no item. The user is no longer active either. Did you know eBay's help center is completely useless? I stopped buying from eBay for a reason, and I'm never going back. SCREW YOU eBay and TIANQUAN_DRESS!

Customer service is the worst I have ever seen in my life. I have been with eBay over 20 years and have never experienced the poor customer service like I have this year. Customer service reps are not trained in how to help their buyers or sellers. Nothing is documented as they say it is, and you have to go through 10 reps to even get one that speaks fluent English. eBay has enough money to hire representatives that can speak every language in the world but they choose not to understand their customers. Boycott eBay and run to amazon... eBay will never beat Amazon's customer service.

eBay has a distinct bias against individual sellers. They accept the lies of buyers who are ripping off sellers. For example, a buyer of a wallet claimed it arrived water damaged. eBay refunded his purchase price and shipping. I asked him to return the wallet, but he never did. eBay also communicates very poorly with sellers, and they take actions without giving the seller a chance to explain what happened. I am transferring all possible selling to Amazon, which has much more clearly stated policies and communication.

eBay lets sellers decide whether they want to accept returns or not and some sellers use that to their advantages by providing very little info of the items they sell to avoid the "not as stated" situation and refuse to accept returns. I purchased a bracelet from the seller "bella2009rebecca" and she didn't list the size or the dimension of the bracelet, and in the end, it was too big for my hand but the seller refused to accept the return even I offered to pay the shipping.

I've been buying many things from eBay for a long time, but my recent experience with them has just been going downhill. More and more sellers from China get on eBay and most products have bad quality. eBay doesn't seem to be monitoring their product quality at all, especially for electronics. I got a power converter, which should last for a long time, it already broke within 8 months. Problem is the return period was 30 days, so they couldn't even do anything. I tried contacting the seller, of course they don't reply, they're from China. A normal converter should be able to last for years, not 8 months. eBay customer service didn't do anything about it, just transferred me to PayPal and told me to ask for their buyer dispute, but PayPal never answers the phone, 1.5 hours of being on hold already and no one ever picked up. Their wait time is longer than IRS. Anyway, I will never buy from eBay again, bad quality products and a lot of hassle.

eBay has become too restrictive. I have been a long time customer and they suspended my account indefinitely for a reason beyond my control. The local Brooklyn post office does NOT scan packages so it appears I am always late with my shipping. Now they will not give me another chance so I have to go to another selling site like Amazon. I already told eBay I would change the handling time to 5 days and go to a different post office but they don't care and told me I am banned for life!

I listed a USED item with eBay, a helmet. I listed photos of the item, and wrote in my description it was used with a few minor blemishes. Someone purchased my item and I shipped it out as instructed. Sending tracking information to the buyer via eBay, again as instructed. 4 days after the item was delivered, the buyer sent me a message saying she wanted to return the item because it was defective. I couldn't understand what she meant because she stated you could "feel" the issue, and not see it. The photo she sent of the "damaged" area was clearly shown in my ad of the USED helmet. I escalated the issue with eBay, because I didn't feel it fair to accept the return. After much back and forth with eBay they ruled in favor of the buyer and FORCED me to accept her return. Now, after accepting my fate, I expected to receive tracking information from the buyer, as eBay stated she would send. I never received said tracking information.

Hello, I've been an eBay buyer for many years!!! I really wish there was a way the customer can leave a star rating feedback on how well the item purchased was packaged. The postal service is bound to give a lil damage to boxes, etc. As for the sellers go, I run across very smart packagers & very bad ones where my item end up being damaged. I think this is a very overlooked issue & should be brought to attention when it comes to the star rating system.

They always put funds on hold but have trouble returning those funds. Customer service reps are lost and delusional and often quote you things that are polar opposite of what you actually see on my eBay. Only Comcast has worst customer service.

I have been buying and selling on eBay for the past 16 years and have 100% positive feedback. Recently I had an auction in which I started the process using another member's post and began with "Sell similar". There is clearly a glitch in the eBay system. The previous person's auction must have had a designated box size and their shipping amount was different than what I clearly chose. I always choose priority prepaid shipping boxes because the amount to be charged is always consistent and guaranteed.

I'll keep this short. I'm a seller. 2 quarters ago revenue $60,000. 1 quarter ago revenue $40,000. This quarter projected $18,000. Customer service lies, says everything is normal. I stopped buying from Ebay. I don't think that they have taken into consideration that when you chase away sellers, you have also chased away the buying of said sellers. Shameful company, too many changes, all for the bad, taking advantage of best sellers, raising fees through coerced promos, threaten sellers that do not agree with unethical business practices. If sellers do not use the new promoted listings, Ebay buries you, as a matter of fact, they bury you first, then offer promoted listings. This company is absolutely perfectly horrible.

I have been buying and selling on eBay for close to 15 years. My rating is over 1100 and it has become a real drag buying or selling here. The customer service is horrible. I recently got a defective item, dealer was very difficult to contact, they would not respond back. I opened a return item case and I left negative feedback, then was contacted later that day. They would refund my money just please remove the feedback. Long and short, I was told no need to return the item and they would refund twice the purchase price.

eBay has always been a pain for me. Sometimes it is about pricing for selling or sometimes it is about taking the side of buyers in a dispute. Me and my father set up this online shop with view to get good earning without any dispute and it turned out to be the worst decision to go with eBay because initially it was a win-win situation but for last few months, I find myself opposite to eBay.

My biggest mistake ever was to buy a purse on eBay. I only did so because Michael Kors had discontinued the style and I loved it! The purse arrived too late to be used as the birthday gift it was intended for. When it finally arrived, it was an ugly, cheap copy of the original Michael Kors bag which I own. I contacted the seller immediately to ask her to issue a return label. She refused. I continued to press for a return label, but the seller said that she was being harassed and cut me off. The purse cost more than $100, so I was not about to give up. I tried to open a dispute but the seller opened a dispute blocking my dispute. I called eBay multiple times. Each time I was put on hold and transferred to various customer service reps in the Philippines, who practice asking how you are feeling today, among other niceties. It must be part of their training since they all say the exact same things.

I waited over 50 days for an item I ordered to be delivered. When it did not arrive I asked for a refund from eBay. eBay sent me a text notifying me that I'd been granted a full refund and to please allow 48 hours for my card to be receive the refund. Great to this point. After 72 hrs went by I checked with my bank and no refund had arrived so I called eBay to find out what was going on only to be shuffled off to PayPal to have them sort out the issue. I bought the item from eBay but they seem to divorce themselves of any responsibility in ensuring the transaction is completed. Apparently sending a email telling you that you been granted a full refund is enough in their mind to conclude the transaction, if you receive the refund or not does not seem to be of importance to them. I did not choose to deal with PayPal and because eBay uses them to handle their financial needs does not exclude them from ensuring the transaction is completed properly.

I purchase a lot from eBay, which I’m sure they’re happy about. They also nag me with excessive emails to keep buying—and that’s what they’re all about—selling. They could care less, otherwise. They don’t take responsibility for their sellers. If you get ripped off, you are most likely not going to get your money back. BEWARE of any sellers FROM CHINA. I have been RIPPED OFF 3 times!

I ordered a shower curtain from an eBay seller. Took 2 months to receive the item. When it finally came, it was not what I had ordered. I reported this to eBay who told me to send it back... at my own cost! I was shocked. I told them "no" and I want my money back! To date eBay has not followed up with me nor have they held the slick Shanghai seller responsible for thievery! Total extortion company!

I used to get the discount for following eBay rules/policies. First it was 20%. Then they dropped it to 10%, then they added 1 day processing, and now they want me to offer free returns. I was ok with 1 day processing and I normally would offer free returns as a customer service, but to add it to listing as a benefit was not in my best interest, so now since I don't get the discount anyway, I don't have to offer 1 day service. I get some relief and eBay gets worse customer service. I hope more people read this and also stop the 1 day service offer if they are not getting the discount. Maybe then eBay will figure it out. P.S. You can still offer the 1 day service if you choose to, but no need to be bound by it which can affect your performance.