eBay Reviews

eBay has the worst customer service of any company I have ever dealt with. You have a choice between their pre-written issues or talking to an AI chatbot which can't answer any issues. And they always circle you back to help articles. I sold $25K with them last year and I have NEVER been able to get them on the phone. I'm starting to move my product to other sites because of this lack of concern for their selling clientele. The only ones they make happy are their stockholders.

eBay is a thief. Refusing to release my money which has been in their possession for 16 days now. No end to the funds hold in sight and no explanation for why. Not a darn thing I can do to facilitate the release.

Seller was a Chinese Hoax! eBay did not Honor their money back guarantee. So I went to Amazon.

I sold an engine on eBay on april 15th 2026. Website stated I would be paid within 3 days of delivery which was bad enough, but they are now holding my 2K because buyer had me ship to different zip code. His was residential and his daughters was a business. Now they say it will be May 17th before they release my funds and yet have proof of delivery! They say they can't over ride system to release my funds. I'm not stupid, yes they can! So they get interest off my 2K for a month and I'm without my money and they made an additional $350 fee off my sale!! Don't use ebay!!! We are a small family business and they are hurting us!! And don't care. Deborah **-Evolved Auto

I purchased a Hurricane juicer from eBay. It says delivered, but I never received it. It did not state where it was delivered. I was home that day, and I also have a porch and mailbox. Where was it delivered? Please help. eBay has closed my case, but I’m so livid and disheartened by the way they handled this.

ebay keeps blocking my account for no reason, they collect the funds from the buyer and hold it for as long as they want with no explanation or reason. After calling their customer service more than 10 occasions they tell me that I have to wait for all the items I have sold in my account to be delivered even if the funds for items that have been delivered and 30 days have passed so they can pay me. This is a new seller account and I have followed all of their rules and regulations. Not fair and illegal their practices. As of today 5/4/26 my account has been blocked twice for no reasons with more than 20 days and the funds on their possessions.

Ebay nickel and dimes sellers and buyers with taxes and seller fees. I issued a refund because buyer used item two weeks and returned to me, so I did a partial refund, told that shipping label will be returned to me and transaction fees adjusted. eBay charged buyer 43.95 and gave me 11.74 from my own sale. I don't think that is right or fair calling eBay they were nice when asking for return then after they collect their fees and money calling to get my share that didn't help or understand, eBay is a scam.

eBay encourages fraud and does not care about long-time buyers or sellers. Scammers are allowed to flourish. I had a buyer return a $300 item for a false arrived damaged claim. They sent a mail piece to an address in my town to have their return show as delivered. (USPS tracking does not show recipient or street address, only town.) I had the supervisor at my post office confirm that this is what happened. The supervisor told eBay that the package was addressed and sent to someone other than me. They also offered to show visual evidence. eBay did not care and told me they were not going to reverse their decision to side with the scammer. They know exactly what is happening and could stop it with a few simple policy changes. They choose not to!

I'm a new seller on eBay. At first I was so happy with the way that they do their thing. I was happy with how easy it is to post stuff, how they're able to give you an idea of what the item costs. You know what it sold for so I was happy with them until I seen their fees. Their fees are ridiculous. Okay I'm talking about I've sold just an example out of 10 items that I've sold for each item over $10 I've only got $3 payout from them. I am so mad. I'm so dissatisfied. If you are on eBay trying to make money just saw your stuff do not promote your listings because they will rob you!

DO NOT SELL ON EBAY. The seller fees are a trap. I listed an item. I ended the listing. eBay still has the nerve to keep charging me the listing fees. I am jumping through hoops to get someone to assist. NEVER AGAIN!!!!

This is the absolute worst company on the Earth. Do not buy anything from these people. Every single person, every single seller, every single experience, every single piece of crap is all just a bunch of crap that has nothing to do with what you ordered. I will never ever trust this company again. This is the absolute worst company on this Earth. Let this thing die.

EBay became a nightmare!!! Dishonesty, Hurd to talk to customer service. Worst service ever. I was 7 years with eBay, no more!

Purchased a cell phone new in box so I felt good about the purchase. As it turns out T-Mobile says it's a stolen phone so good luck! Now I'am out 400.00 and ebay is 0 help.

eBay is a bunch of crooks. They keep your money and then you have to buy a print label for $11 more? I just bought some shoes that supposedly had a guarantee, but the miserable seller doesn't even answer my emails. eBay says I have to talk to the seller to reach an agreement? So this money-back guarantee includes begging the seller for your money back when something doesn't fit? Bunch of idiots. Dishonest.

I sold an item for 19 dollars and after the fees I received 13 dollars then 2 weeks later I was charged 41 dollars which means I was -27 dollars for an item I sold for 19 and I will never use eBay ever again!

eBay keeps glitching my ability to send offers to customers. I lose $1000s because of this. For over 5 months, ebay refuses to fix the problems.

I used to buy and sell on eBay all of the time. It used to be great. Not anymore. The last time I bought something on ebay, I received a faulty auto part and they gave me an offer to keep the part for 1/2 price if I kept it. I was able to use parts off the new one to fix the old one so I took the offer. Then I get a notice that I am permanently no longer allowed to use ebay. WTF!!! No loss, Ebay is a joke now. They have no buyer protections. I even requested the reason why I was blocked from using my account and they could not give me a reason. Just an automated message. I would never use them again.

Beware on buying China or Japan new phones with a warranty, not honored in the US. I lost my money on a 2-year warranty, phone went out in 3 months.

The tracking number associated with my eBay purchase was delivered to a different name and address. The post office confirmed that my package was sent to a different name and address within my zip code. The shipping address on my order was my home shipping address. I received other packages that day by mail @ 12:51. This package was delivered to a different name and address with the same zip code. I informed ebay that I believed this to be a case of mail fraud by the seller. The seller had a 100% review rating with no bad reviews listed for the other 8 graphics cards claimed to have been sold. Checking the sellers reviews a few days later, I found that another buyer had posted a review similar to my experience. I requested ebay to investigate.

Very disappointing experience with eBay customer service. I made an honest mistake by sending a buyer the wrong (but very similar) item and immediately worked to fix it—shipping the correct item right away and providing a prepaid return label for the incorrect one. The buyer initially agreed but never returned the item, which was expensive, and eventually stopped responding. As a result, the buyer now has two very expensive items but only paid for one. Although eBay did release the funds to me, it was extremely difficult to reach customer service. When I finally did, the representatives were rude, combative, and not helpful at all. Sellers deserve better support and a more professional experience when issues arise.

Fyi, those ** apparently suspend people without giving a single warning. I got suspended out of the blue, and their description is lacking detail and reasoning. Absolute disgrace and disappointment from a platform that I've been using for years.

Ebay is shadow of its former self. Scammers, criminals and fraudsters run amok on eBay. It seems that hijacked a profiles – then used by criminals -- is far more common than one would imagine. Few months ago, I bought an item for a fairly attractive price. Item should arrive in about 5 to 6 days. Upon checking the tracking number in the morning (less than 12 hours after having placed the order), to my astonishment the item was marked as been delivered. The tracking no. was for some item that was delivered to the city where I live and obviously I have not received anything. After having contacted UPS, I found out that some item related to that tracking no. was delivered to the same city where I live, but not to my address – rather, a completely different address.

Ebay allowed a seller to scam me out of $4500. When I asked eBay to step in and help me with a refund, they refused. I’ve been waiting on a refund for several months. Do not buy anything on eBay unless you plan on losing all of your money and the money back guarantee is a sham.

Ebay absolutely scams sellers out money! They charged 187.50 for something that was never sold. They said the money would be returned to me after initially being denied, waited for my money to be returned to my checking account which they basically stole it from and then stated that the three other customer service agents lied and the money was not going to be returned to me. They liars, scammers and thieves

I ordered, they took my money plus, never heard from them again. They claim now I am suspended? Absolutely no customer service.

Every time I order an item it’s either delayed by as much as two weeks and almost always need to return an item. For failure, NO GOOD!!!

Received item by mistake from hemenlifeebay. However he refuses to accept the unopened item. STAY AWAY!!!!

The fees are over the top when other sites don’t charge any. Several times I have to pay eBay and made 0 profit! I ended up paying eBay. Haven’t listed in a while and probably won’t again!

They are horrible when it comes to giving you a refund. They do not stand by their refund policy.

eBay’s policy of “money back” is a scam. Item I bought was never delivered, it was lost. Seller offered to refund, but eBay customer service made it nearly impossible to do this. One month after I first made my order, I’m still out $2600. eBay truly sucks. I will close my account, and I’ve been with them for 26 years. In addition, they’ve made it impossible to get through to any line person in customer secure, having built an AI firewall, which just keeps you in circles.

I purchased an above ground pool for $739.92 from a seller on eBay and it said I would receive my item within 2-4 days and that my purchase was covered by Ebay's "Money Back Guarantee Policy". After I clicked on the purchase button the money was immediately taken from my account for the pool. The next day I received an email with a tracking number for my item which was being shipped via UPS. I signed up for automatic updates on the shipping of my item from UPS and on the 4th day I received an email that said my item had been delivered, but it had not been delivered to me as I was awaiting the arrival of my package the entire day. I immediately contacted UPS to inform them I did not receive my package and was informed that my package had in fact been delivered but it was delivered to someone else at their address.

Updated on 04/04/2026: This is a follow up from my eBay review of March 27, finally ebay refunded the buyer his purchase amount in full. Took 3 weeks. THEN GET THIS. They charge me for the sale fee that never happened and that was because the buyer made the mistake making his offer. This is a total scam! UNBELIEVABLE!

Have been on Bbay for 20 years with only good reviews. I just got a message saying my account had been suspended for violating their terms and conditions. I rang them to see what had happened and just got a very unhelpful Customer service rep who said their by account had been flagged but wouldn't give me any details of what happened. Crazy after 20 years they are literally trying to lose customers. No wonder their share price is in free fall. Fine I'll buy and sell my stuff on Amazon.

I am a patent holder on an ear pillow that I invented. I opened an eBay account 5+ years ago intending to sell the pillow on their platform as well as Etsy. I never did but I did buy some stereo equipment. Now I’m also a published author and I tried to set up an account in my pen name to sell my books myself since there are people on eBay that sell my books that they purchase off of Amazon. eBay refused to let me open that account saying I was a danger to the community. Yet customer service would not tell me what I did. Then they blocked and suspended my attempted account. Today they came for me again, saying that my Homestitchedheaven account was suspended permanently because I’m a danger to the community yet I have not made a purchase in 5 years and never sold anything on eBay. And once again no explanation no change of rebuttal - just you are out! Forever! What a disgrace when I did nothing!! 0 stars!

Customer Service: eBay's resolution center is completely stupid and awful, it has been slowly collapsing into a giant pile of dogshit for years now. Several purchased eBay items not received. Longer than 60 to 75 days since order date and I opened CASE for each!

I would give Ebay 0 for offering poor quality counterfeit and expired products including weight loss supplements. ebay is entertaining many seller to sell expired and counterfeit product openly advertising as expired so if you don't read the description you will end up in hospital by reaction caused with expired medication. There has been several scenarios and many complaints have been made. They took no action. Instead they tell sellers to block us the customer who suffered from their wrong doing and they block buyers for confronting them.

eBay became so lame and untrusted nowadays. I was an EBay customer since 2001 and a loyal eBay customer but that changed since a few years ago. Now I hate EBay for what they have done to the platform and the so many fake products that people sell. Since, they changed the law add taxes to now that scam of EBay live crap that goes on on the platform has made me not even look at stuff that I used to buy or even sell now.

Lack of Transparency/misleading as a new seller. I sold an item For the first time in a long while. It finalized with the proceeds and I started the sale. After all was finalized my payout was an incredible minimal about. Took more time, energy and resources to mail. Never again. I made a mere $2 dollars when I thought at least $11. It’s very misleading. I’d rather donate my goods. It’s a waste of time. Very disappointed. Felt robbed.

I have been an eBay buyer and seller for many years. Recently eBay has become very difficult to post things and there is absolutely no support. Things I post get taken down because they are offensive get eBay gives me no explanation as to why. My grandmother collected salt and pepper shakers that are considered black americana. Every time I post one they got taken down. Yet there are hundreds of others listing black americana and they are still up there. When you call eBay you get a recorded message saying call back during normal business hours. I have called at various Times of the day and get the same message. eBay has taken all the fun out of buying and selling for no reason. I am not the only one having difficulty with this and will be taking my post down.

I agree with another reviewer; if I could rate eBay a 0 I would. They keep removing my items saying some are offensive. I certainly would not post anything along those lines! I get no explanation except their standard email stating my items are offensive. I am not able to speak to anyone because the message says “Please call during normal business hours.” What hours are they? eBay seems to have different rules all the time with no support. They have certainly gone downhill.

I’ve been a customer of this company for sometime. Yesterday, I deleted their app due to their ability to detect a scam. I bought a 13 gallon trash can on 3/8/2026 (order # **) and within a few days got an email from the seller loimip041, that was alarming for me (see photo). I tried contacting the seller but it kept reverting to the order. I knew at this point it was a scam. I asked for a refund and notified eBay to get involved. March 20, 2026 eBay closed the case stating that the seller showed proof that it was delivered (revert to seller’s email photo). eBay case ID **. The cost was $10 approximately. I give more than that to the needy. My concern is that eBay could not identify a scam. I deleted their app due to their inability to realize what happened here.

If I could leave 0 stars I would. First off , I’ve been a seller on eBay since 2021. This past week they made me decide to be done selling on eBay. eBay has the worst customer service Alive. I would never ever sell on eBay unless you want nothing but problems. The authenticity team is a bunch of crooks who they authenticated Elsa enchanted cards I bought from eBay back in 2023. And now out of the 8 I bought. Only 2 have passed authentication. The rest did not and tha makes no sense. eBay says they can’t prove it is authentic because I didn’t leave a plastic seal on it??? I mean how dumb does it sound…cuz yeah that’s exactly how dumb eBay is. They don’t care how much money you spend or make. It’s all about eBay . And f the customer. Ebay looks out for eBay, not for the consumers. Stop buying from and eBay and definitely don’t sell on eBay. It’ll save you a major headache.

I have been trying to get customer service rep for 3 days now. I keep getting the automated response. They hang up after telling me that it is out of normal business hours. I've been trying from 9 a.m. to 3:30 P.M. and still same issue. Poorest experience that I have ever had with a company.

Lets start with how I joined the platform to buy a product in the morning. Upon checking emails later that evening it came to my attention with two emails stating : my account was temporary suspended and permanently suspended. I demanded answers to these notice via both the https://www.ebay.com/help/account/account-restrictions-suspensions/account-restrictions-suspensions virtual assistance link provided by them and requesting a call back.

Ebay was unwilling to help me with one of their sellers with a history of bad things including bogus shipping info among other things but they let them sell on their platform deceiving customers. I ask for a refund they told me I had to wait almost 3 weeks just to file for a refund. I will never order from eBay again.

In addition to exorbitant fees that apply on top of shipping and tax which means it's very easy to fees to exceed item price (so you're literally paying to give away things), eBay regularly robs sellers blind by accepting fraudulent returns on the seller's behalf and charging shipping and final value fees for the "service" of abusing sellers. Since the protections are far more negative than positive, you are far better off just paying 2-3% credit card processing fees and dealing with customers directly as eBay will only find ways to rob you.

High fees. Their authentication process is a joke, seems to be run by blind people. Customer service offers little to no help. As a seller, always seems to be someone selling the same item at a ridiculously low price.

I been reaching out EBay C.S. Via phone. Each time the recording on the phone states that I have called outside regular business hours. But they don’t mention their office hours. I have been calling them around 2:00 pm EST. Do they not work or just refuse to take any calls?

Ebay sucks. They just screwed me financially for the second time in a year, and that will be the last time. First I bought a water pump from one of their sellers (who was selling defective Chinese pumps that fail immediately). After the defective pump caused my engine to overheat severely, they promised me $2000 as partial compensation. Then when I called them a few weeks later to get an ETA on my compensation, the phone rep just laughed and said they will never pay me a dime. I should have cancelled my 26 year old account that day but instead kept buying from them (LIKE A FOOL). Then I ordered a tire machine and wheel balancer from them which is shipped from China, and the tracking shows that they airlifted it to California, and then New York, (STATEN ISLAND WAS THE FINAL DESTINATION, AND I NEVER RECEIVED ANY OF THE ITEMS I PAID FOR (Tracking CY032695114CN).

Ebay robbery to me twice. They don't send me my products and never gave me my money back. Be careful with Ebay. Never buy anything. They robbery our money. I buy dog food for $60 and cat litter $20 and I lost my money. Ebay never get responsibility.

On a recent sale where all shipping was paid by the buyer, eBay can't after me for double the cost of the item sold months after it was sold for additional shipping. The label was purchased through eBay and delivered. eBay essentially just took my stuff and then charged me for it, and that's collections to force me to pay. The sale was done accurately and legitimately. eBay won't return calls, answer any emails. They won't respond to the BBB complaint. My rating is 100% and they won't give me the time of day to prove to them they made a mistake.

Ebay does not care about the seller the least bit. They charge outrageous fees....if you sell an item at $400. You'll get $160. That's terrible. Even if the buyer pays for shipping costs. If the item is damaged in transit. They hold the seller responsible. Not the transportation service. When they refund you...they refund to any account other than the one you want them to. Like accounts that are no longer active. Then tell you oh well. Ebay is a terrible platform and should be shut down from operations.

God awful. Terrible customer service. Sellers may or not send purchased items and you have no way of working with eBay for resolution. In fact, they will close out the case because sellers can contact ebay but you can't. Bloody awful, never again ebay. I purchased one item, never received and ebay closed out the issue to sellers gain. Another item was returned, I even have UPS receipt, but seller refuses to acknowledge return and ebay is of no help. Again closed out to sellers advantage. If you don't care about your customers ebay you shouldn't have any. Stay far away from Ebay.

Ebay's heyday is long since gone. Constantly moving the goalposts and too many flaws in software like missing postage rates. As for customers it's people who want something for nothing and don't want to pay postage. Businesses who sell at a loss have set this trend. Customer Service useless at problem solving. Only salvation is that you can find things you don't see anywhere else.

I just rejoined eBay after years of avoiding them. Now I wish I had never re-joined and will be closing it again when the last 3 items come in. I had a seller taunt me and threaten me with saying she will report me to eBay and get me banned. She kept saying for 2 weeks she gave USPS my item to ship and USPS kept saying she had not even provided it to them. I provided feedback on her and she replied with lies about our conversation in eBay messaging. eBay would be able to read all of that and would know she is lying but you cannot reach eBay as a buyer.

This company will steal money right out of your personal checking account without your knowledge. Horrible company refused to delete banking information and account. I have never in my life been treated so poorly the live agent would not allow me to speak to any sort of manager. She then asked if I needed any further assistance and hung up on me refusing to resolve my issue. Use selling platforms like Poshmark instead. It’s safer and way less of a hassle. I now will have to close my checking account and set up a new debit card and pin. Save yourselves.

Used eBay for 20 +years.... I Have watched ebay degrade over the last 20+ years... Twenty years ago I could actually speak to an ebay representative; but like many businesses, one no longer can. First they started controlling the ability to place an honest review about some creep who was not honest... (because it affects there fragile "feedback rating"!) and everyone needs a 100% 5 Star feedback whether they deserve it or not!!!! Right? Secondly, Ebay has made it very difficult to "End" one of my listings... (maybe I do not have that right...); afterall, it was my listing right?? Thirdly Ebay now has taken the "liberty" of lowering my "lowest offer" prices without even notifying me! And as we all know there is nothing better than "selling" an item at a price you have ZERO control over!!

⚠️⚠️⚠️ Buyer beware. ⚠️⚠️⚠️ eBay is allowing seller to literally steal your money. There’s no protection for buyers. If they send you damage product you would have to wait up to 30 days to receive your money back. It’s a rip off. There’s no protection for buyers at all. Do not do large purchases with eBay. It’s a buy at your own risk.!!! Received these tires on my front door. $1300 still waiting to get a refund!!!! Seller says he doesn’t see the damage. eBay does not want to help. Do not do business with Ebay on large purchases. Be weird guys. Ebay is not what it used to be.

eBay was great. But now they are losing sales, sellers and buyers. How hard is it to require a photo ID of the front door with package? Most of eBay‘s problems are with buyers and sellers not connecting with product. If eBay require photos, it would solve most of their problems. Sellers would be bound to deliver and buyers would be bound to understand that’s their door with product. eBay policy now is they say it was delivered you must pay. eBay is slowly going out of business.

ebay supports scammer so beware if you plan on selling on ebay. Ebay allowed a scammer to steal my item and over $500 of my money. Beware..... Facebook Marketplace would probably be better.

eBay does not honor its money back guarantee, this is a bad company taking advantage of buyers and sellers, hopefully this antiquated platform will disappear soon, bad bad company, stay away, cancel your subscription.

They have thousands of items that are scams. They are often identical at low prices either sellers that only just signed up. They should be vetting these!!! We purchase them have to wait forever to get our money back after being scammed!

30 year Ebay buyer & seller here. Someone wanted to buy something from me from overseas. I have never shipped or sold overseas before but the buyer begged me. So I got a hold of ebay on the phone & the agent walked me through the whole procedure. The measuring & weighing of the package, then Ebay would sell me the label, sold, shipped & hand delivered to USPS as the label says. I hear 1 1/2 months later the buyer never received it. I went through shipping info & yes I dropped it off & it went on its way but sometime at: Departed Asendia facility, BELL, CA, United States, BELL, United States

Ebay has charge my account without authorization. Claimed a seller cost, I didn't sell anything or buy. Getting through to anyone is a useless attempt.

I sold an item for $20 on eBay. After waiting 2 weeks for payment after the item was delivered and the purchaser left positive feedback, I am scheduled to receive $12. eBay is a vampire.

Horrible customer service, never received my product, FedEx delivery is clearly not my house. I am still fighting with them. They will not honor their refund guarantee as the "seller" has stated it was "delivered". What a scam of a company. Loyal to seller who steal people's money and expect the buyer to be ok with that. I am filing a complaint today with the FTC for this company.

eBay is a scam. Sellers are allowed to take your money immediately, and wait up to 30 days HOLDING TIME. Buyers aren't aware of this when they buy an item. Sellers can lie about shipping time, because eBay allows it. Buyers should never buy from a seller that doesn't accept returns! They WILL screw you.

Never buy anything from eBay. 2 times I didn’t receive the items around 1500 $ loose, When I contacted them for Ebay Money guarantee, they just waste my time and ditch me… The worse website and customer service I ever seen.

EBay is a total scam! 100% geared to protect their fraudulent sellers! DO NOT believe their guarantee! It is also fake! They are nonexistent when it comes to reaching out to a real person and absolutely do not believe you will get any kind of resolution! Not going to happen! This is what I had to do to my washer just to get the incorrect (non returnable) item that was sent to me to work. Keep in mind I ordered the right part they sent me the wrong part.

Two issues in last 2 weeks. Sold an item. Buyer said they did not receive it. PO said delivered. eBay ruled in my favor. Then the guy asked to send it back. My ad said no returns. eBay ruled for the dirtbag. I'm out 2-way shipping. Bought a $190 vacuum. Ad said new unopened. Item came as new open box. No warranty card. No instruction manual. Box obviously opened previously and taped on outside. eBay ruled for large seller. I'll now set it up and see if it works. I have a perfect 100% ebay rating - over 700 transactions in 26 years. eBay has become a one-sided monopoly. The Feds need to cut them down a peg.

The fees and the monthly subscriptions have jumped so high and have so many hidden fees that it is not worth trying to sell anything. Use Facebook Marketplace or some reputable company like Poshmark. I cancel my store after 20 years because I can't afford to sell anything anymore.

Money back from eBay, not happening. Purchased a item from ebay that keeps telling me to contact seller when damage was done by shipping and won't even talk to me about what I need to do other than contact seller and photos show that the seller put fragile stickers all over package, ebay says money back guarantee on damaged items but hasn't been able to get to anyone that's willing to help. I did contact seller as I was told and all he said was he was sorry and that it looks like it was kick from one place to me.

Sellers on eBay list items incorrectly, and eBay allows this practice to happen. Trying to get a refund is a joke and very time consuming. Beware of any items listed by size, as they are frequently incorrect.

I was a customer for 20 years and only bought with the money-back guarantee. Now we have sellers who sell sneakers and shoes from China and don't disclose when they sell products from that country, and size 7 is actually a size 5, and size 8 is a size 6, because everything that comes from China or Asian countries is small. This seller sent me a shoe two sizes too small. I complained to him, and he was very rude, and eBay didn't care at all! So I decided never to buy from eBay again, and don't believe in the money-back guarantee, because it's a lie!

Buy it now and paid the money and shipping cost to seller Mark Kiger from North Carolina. amount involve $168. USPS tracking shows delivered to my address. I can't find it. Then a mail come in with the label apparently attached to the item shipping box originally, with an apology note from local post master that they found this label attached to other paecel boxes but they cannot locate the item. My take is that the seller sloppy package leads to the shipping label detached from the package. Ebay side with seller and did not refund. I lost money to ebay scam. Proper packaging/labeling prevents/protect mail. Seller did not send the item but a box with a shipping label designed to get lost in transit and he knows ebay is on his side and get paid for his scam with cover from ebay.

I have purchased silver coins from eBay and all of my purchases have been counterfeit. eBay makes it impossible to get the refund by not fixing their refund site where you have to mark as shipped with the tracking number. The site will not accept tracking numbers, it errors out and will ask you to try later. This has been going on for me for almost a month. eBay will not fix it as it would help them to keep the commission they earn by enabling the sale of counterfeit coins which they claim is against their policy. Crooks.

eBay is a criminal enterprise. They harbor online predators and actually rule in their favor during disputes, despite the fact that they provide fraudulent tracking numbers, sell products that don't exist, and don't actually ship anything. eBay must be getting kickbacks from these predators, because that's the only way this makes any sense at all. From start to finish, these types of scams typically take about two weeks, before you realize you've been taken and your money is gone, never to be seen again. Engage this website at your own risk. This is a scammer's haven.

eBay sold me 25TB hard drives for $25 each. I was scared they would not work. And they DIDN'T! And the seller quit eBay, closed their account and made it impossible to collect my fees. AND THE IDIOTS AT EBAY DON'T CARE!!! THEY ARE REQUIRED TO PAY ME BACK BECAUSE THEY DID SUCH A FAILURE! BUT NO CALLS, NO NOTHING! I recommend that all of us close our accounts, and tell the rest of the world what idiots these jerks are!

Horrible service. I tried to cancel an item soon after buying it but seller refused. I told him I would just return it then and started filling out the return. I never received the item but they are using that return issue like I received it. Any complaints are met with I need to return the item. The seller refuses to respond at all and upon seeing his reviews, this is his usual behavior. Ebay won't do anything about it. Does anyone have any suggestions of what I can do? Thank you.

Placed an order by mistake. Sent request to cancel 150 seconds after. Buyer refused to cancel saying the item was processed and shipped. Obvious lie. Tracking showed the item was shipped 24 hours later. Called customer service of eBay twice, spending about 2 hours after eBay claimed they called, and cell phone log showing there were no calls. Customer service failed to resolve the case in my favor, rewarding the liar and punishing me who did everything right and told the truth.

I created my account. Placed my order. It was submitted and received as paid in Full and as soon as the confirmation that the amount was paid the website booted me off my account. Was permanently suspended and I submitted a contest letter and absolutely was talked down to and treated like shit by the customer service rep not to mention the 2 hours wasted waiting on the phone. Completely trash ass way of treating a Customer.

In the past 40 yrs I have ordered Items from eBay. over 80% have arrived damaged and unusable. Over the last 13 yrs, it's gotten worse. E-Bay uses Ascendia for its warehouses in Erlanger Kentucky USA and Mississauga Ontario Cda. Who then uses Intelcom (which used to be Dragonfly). Now they use UNI UNI. Reviews on all 3 are horrible. Asendia courier reviews are overwhelmingly negative, with customers frequently reporting lost packages, extreme delivery delays (weeks to months), poor tracking, and terrible customer service, often describing them as unreliable for international shipments, even when partnered with major retailers. Many users complain of unresponsive support and high, unexpected duty fees, making them a highly frustrating carrier choice for receiving online orders.

WARNING, EVERYONE. I would caution you to stop ordering from eBay as they no longer back up buyer protection as per my recent experience. I ordered 2 fans that said that they were delivered and I was given a picture of a porch where my package was delivered that certainly was not mine! The seller (snowflake_864_09) kept giving me the runaround that everything was okay despite the fact that the tracking showed that my order had been delivered stating that it was in its way and not to use the tracking information, and I would receive it by a 1/10. After filing a complaint with eBay, 5-10 minutes later, they found in the merchant's favor, stating that the owner submitted proof of delivery by the picture.

I got my items late, a few were the wrong size even though I asked to verify beforehand, and one was the wrong style, I couldn't return or give feedback on the sellers. Absolutely 0 customer service! I Gogled their phone numbers because they are not listed anywhere, 2 don't work, one will only deal with fraud. Proper scam. Don't buy!

It's not a matter of if you will be ripped off by this scam site, it's a matter of when. I don't know what happened, eBay used to be a reliable site to buy and sell, but now it's run like a criminal organization. 18000 1-star reviews don't lie!

I only order from eBay when I can't get it anywhere else! Well, I am just sick and tired of getting scammed. Over the years I've had stuff not arrive, and the seller told me to go jump in the lake. Stuff has arrived in horrible condition, or was just some garbage. Most recently I ordered a bra and the seller kept repeating that she could sent me the white one more quickly. I made it very clear that I wanted the light flesh color one. I ended up receiving the white one. Seller said would send the correct one. I got a notice say it was delivered on Jan. 9, 26, It is now Jan. 13, 26. I never received it.

eBay has customers service that can’t be reached. They have let ** fake coins ruin the coin auction for eBay. No one trust if the coins are real or not. I bought a fake one. eBay never paid me. I had to sue my credit card company in small claims to get paid.

Selling/buying on eBay from 2000. Opened the store in 2007 with hundreds of items and about $30,000-35,000 invested. Despite all changes - until 2013 experience was positive. Completely started to change from 2015 (new ownership by huge institutional investors) - sales started to drop, my expenses for eBay and PayPal fee plus storage expenses started to be equal to my profit. By 2017-2018 expenses becomes more than revenue!!! And losses just keep increases year by year. Customer Service right now is terrible - no such thing like Seller protection exist anymore - NEVER BEEN REFUNDED by eBay for cheating customers (claiming item not received) or returning items in bad condition!

eBay has gotten so bad, I wish I didn't have to give even one star. I purchased from 3 different sellers. Two of the three collectible items that I finally received are FAKE, and I can prove it. Not only that, one of the items was delivered by eBay delivery. Apparently the driver didn't know how to read an address and was extremely lazy. Instead of leaving the package at my FRONT door, it was in my BACK YARD and could not be seen from the back door or deck. The driver had to have stood at the sidewalk or street and thrown my package over the fence into my back yard.. This is the only way it could have gotten to where I finally found it..

eBay customer service does not exist. They have lately many fake sellers who advertise products and after you order and pay, they disappear without shipping the items. These are scams! You can not contact eBay customer service or the fake seller and you might lose your money if you did not use a credit card that will protect you or if you did not use PayPal. Be very careful and avoid using eBay as a reputable marketplace.

It's not worth buying from eBay unless you know for sure the item you buy is what you're keeping and it's correct in all its necessities. But if it is something that goes wrong due to maybe sizing issues or its functionality didn't serve its purpose due to other factors, trying to return an item back to a seller is lousy ...You lose a lot of money... Don't buy from eBay.

Jameel Reference number ** reference. Reference case number on eBay. This company and individual has discriminated against me and regarding item I’m trying to sell. I have contacted them multiple times and have multiple records confirming I am being discriminated against on their site without any policy violation and on verbal record that he implied and stated that they would like me to not realist items because they do not want it no, it does not go against their policy and cannot tell me what the policy even was. The Attorney General needs to investigate this business. He further hung up on me and ended the call and could not explain any policy or any rules regarding my items and simply said, "We just don’t like it so we don’t want you to list it," when it’s fully compliant with every policy and I’ve heard from other supervisors that it is as well.

I got notification from eBay that I had to "verify my account that it was frozen, I am a new user. So I had tried to put in my debit card and said it couldn't be verified. I then went to the other alternative which is sign up for a PayPal card and then I spoke with a agent via chat. He told me to deposit either 500 or 200 dollars once received he would unfreeze my ebay account. I told him I don't have that much money and I refuse to do so he then told me to GO DIE!! I said excuse me?? He said back, "GO KILL YOURSELF!!" I am like wth?? Please see attachments This has made me to decide not to sell on ebay. Why would they ask for money in your card to sell in ebay? This doesn't sound right at all

No seller protection at all. Forced me to return and refund an item that had a false claim. I proved the buyer claim was false and eBay still refunded. I gave the no returns policy which is a lie by eBay too. They take no responsibility at all. Their fees are also ridiculous! Don’t do business with them!

Been with eBay 23 years. 2 million in sales. Recently closed my eBay store, removed 90% of my listings. Worthless as impossible to sell coins, gold, high end watches, jewelry with their high commissions and fees, plus that's not enough, they want you to promote your listing. They generate a label for me to print then give me a strike because there's no tracking. It's their label, and the p/o does not track first class. I sold an item out of the US did not arrive, even though tracking showed it was in their country. Customer complained. eBay took the money out of my acc. 2 weeks later item arrived, customer no longer will answer my emails. And eBay says I have to deal with customer for my $$$ back, so GOODBYE THIS BS CO.

I will never buy from them again. They have let a seller say I requested a refund, when I didn't!!, Then the seller relisted said item for over 3 times the amount!!! They wouldn't do a d*** thing to help me. Not a single thing!!!!! Asked to talk to a supervisor and they wouldn't even get on the phone!!!! HORRIBLE CUSTOMER SERVICE!!!!!

On November 10th, 2025, I purchased what I thought was a beautiful coat from a dealer out of China. Even before purchasing I read the reviews and googled their eBay business name. I knew it was a crap shoot ordering something from China, let alone a custom coat but, stupid me I did it anyway and how sorry I am today for doing so. They said it would be about 6 weeks before receiving it and it was.

Been an eBay member for over 20 years. Last 15 or so years it has been a constant decline. Finally had enough and closed account. Not a fan of Amazon but it may be only other option. Constant decline in customer service. In short they just don’t care.

Ebay..approved my return of watch that quit working after 7 days..They sent me a label and approved my refund..I sent watch back to the seller..and then ebay never refunded my money..Now I have no refund..no watch and ebay does not call me back or answer the phone...They are crooks turning into Florida attorney general...**

Nonexistent customer service and they don’t stand behind their Buy Back Guarantee. I ordered my item on eBay and it was filled by seller: Rahila ** out of Richmond, Texas. My issue with this transaction was that I never received my item. I knew what the problem was. FedEx delivered it to the wrong house. The photo that they emailed to me clearly shows the package on the wrong porch. I immediately contacted eBay explaining the item was delivered to the wrong house, which they forwarded to Rahila **.

I bought a vp44 pump from Midwest aftermarket. Paid $1549 for the part. There was no mention of core costs on their item page. Sale went through.. Then got message they would not send item unless I sent a $700 core fee. The sale was already final. Bad business is what is say. Ebay has allowed this as ok to do to a customer. Any other place has to stick by their advertised sale.

Seller's prices have gone up, customer service has gone way down and buyers win. At one time Ebay held approximately 25% of the e-commerce share. Today it's about 3%. As the share drops, costs/fees to sellers to up. Customer service is almost non existent and if you do get ahold of a rep they're at a call center most likely in the Philippines with little or no authority to resolve issues. Finally, as a seller, if you ever had a dispute over a transaction, Ebay will most likely settle in favor of the buyer regardless of the circumstances or how right you, as a seller, might be. This happened to me on a $500 sale. The buyer had blatantly lied and no matter the evidence I sent in Ebay reached into my account and took out the money. With over 5,000 reviews you can see the 1.1 star rating. Just waiting for it to drop below 1.0.

Worst customer service ever ~ I just don't trust they will actually help. They put out false advertising regarding coupons that don’t work and then they have no accountability or resolution. I have spent hours on the phone trying to get resolution and they say a lot of nice sounding words but don't actually do anything to help resolve the issue. So frustrating. I have been on eBay for 20 years, both buying and selling but I’m done with them.

Been with eBay from the start. Noticed the seem one of kind item being sold as buy it now and being auctioned. Also, items being auctioned off on multiple listings. Also using fake tracking numbered and not receiving items. I just bought my last item last night. It's too bad as now it's a gamble more than ever buying off eBay. Now losing money buying and not getting product.

I ordered a watch strap for my watch through eBay, but the vendor never delivered the item, and after multiple calls to the shipper to try and get my item I had to give up. I will never order another thing from eBay because their vendors use lousy carriers that never deliver items ordered. Buyer beware! Do not waste your time and money on this website!

I purchased a Plate Vibrator and never received it. eBay provided a tracking number that DOES NOT match the product. It says it was delivered to my mailbox when it would have NOT fitted on the Mailbox. The Tracking number provided states on USPS, receipt that it weigh oz and that the shipper paid all of $6.00 for the shipping. The dimensions of the product and weight DO NOT match what the tracking number provided by the seller to eBay and no one wants to take responsibility. All the answers I get to my inquiry is all AI generated as they don't comment on the differences of weight of the product and what it is stated on the tracking number provided.

E-bay is so greedy that is charging sales fee based on value of sale and shipping cost. SHIPPING cost is not the profit of seller. Shipping cost should not be use when E-bay fees are circulated. That is wrong. E-bay is getting away. This is illegal practice.

Got screw on e-bay for the 2nd time. 1st time; Bought a tire, when I received it, it had a patch on the threads. No tire store would patch a tire in that area on the tire. Went to have it installed and dealer recommended not to use it. E-bay would not live up to its guarantee. 2nd Time; bought a sweat suit, top and bottom. $24. Ordered XL and when it came in, it was marked XL but wasn't even L. no way it fit. E-bay wants $10 return postage. Would NOT do business on e-bay

On 10/08/2025, my wife purchased a ring from seller, grownstars (14). The ring arrived at the authenticity on 11/08/2025. On 11/12/2025, my wife received information on the ring from the authenticity indicating that the authenticity was verified and that there were minor issues found. The color of the diamond was different than what the seller described. On that day, my wife cancelled the order. We contacted the seller, grownstar (14). They said that they refunded the money ($749.85) back to eBay. We then contacted eBay regarding our refund. They opened up a case. Once their investigation was completed, we were told that no refund would be granted and that the case was closed. We tried numerous times to talk to someone with eBay only to get an automated machine. Long story short. the ring was never delivered and the $749.85 was never refunded. I do a lot of shopping on eBay. However, not anymore!!!

I made a purchase from Ivan **, aka topshelf456. He was very slow to ship, so I requested a refund. He responded with “Sorry for the delay. I can ship today.” Then, nothing. No updates. No responses to further inquiries. eBay denied my refund be a use this seller simply did nothing, and the window for my refund had passed. eBay enabled this particular seller to scam me, then deleted the negative comment I left. I’ve since deleted my account.

In October of 2024, I purchased 2 Milwaukee batteries and the eBay ad stated that there was a 10-year warranty with the batteries. Less than a year later, the batteries stopped working. I contacted the eBay seller (through eBay) and requested they be replaced under warranty. I got no response from the seller. I waited a couple of days and messaged the seller again, but still no response. I then called eBay for support and was asked to send one more message to the seller, so I did.

Bad customer service, after an hour of attempts to talk with a human I opt for the automated chat... WASTE OF TIME THAT WAS, SOMEONE FROM INDIA, RESOLVED NOTHING!!! GOOD LUCK WITH EBAY. DON'T WASTE YOUR TIME!!!!

There is a list of BAD experiences with eBay.com. For this review, I will simply explain my latest experiences. Buyers have opened what eBay calls a case. These file states that they never received the item that they purchased from me. Each item had a tracking number and the tracking number shows that the item was delivered. One buyer stated the envelope was empty. Another buyer stated they had not received it, and tracking again shows that they had received the item. This particular buyer sent several messages to me stating the package had been received, and that it had been damaged in shipping. I instructed the buyer to contact USPS. eBay sent me a message stating that my funds were on hold because of a case that was open regarding a non-received item. The representative, verified that the tracking number showed that the item had been delivered. And my funds would still be on hold for 6 days.

eBay gets a lot of money on fees for a sale of $ 40 they get almost $7 bucks, I mean as a seller you have to buy and do all the work and the shipping, and the cost of the product obviously, I think they should get less money.

Global Automotive the seller on eBay offered refund by my request and send prepared label, get item back. Till now I have not gotten any refund! Refusing to all communication through eBay! Took my money and got item back from me! What a great business practice! eBay does not want to help even thought it's happened through this platform. This issue need to be addressed! Thank you if somebody read this.

I made an online purchase and requested delivery to the address of the hotel where I would be staying. The purchase is listed as delivered, but this did not happen. Even the hotel manager provided security camera footage from the supposed delivery date and time, and nothing is recorded. The name on the signature also doesn't match, as there is no one with that name at the hotel. In short, eBay assumes responsibility for the delivery person who fulfilled the "proof" of delivery, but they also don't send me this proof, and I would like to know what it is, since the hotel's own camera did not record the delivery. Both eBay and FedEx keep blaming third parties, claiming that they both have proof that it was delivered.

A seller on eBay took payment and never shipped, and never responded to message requests. eBay indicated that since I didn’t contact them within 30 days they can’t help me. Meanwhile this seller is still selling on eBay platform and their profile shows I’m not the first person to not be shipped by this seller!

I am 80 years old and because of my 80 chose to purchase computer ink on eBay. I never received the ink and when I filed a complain eBay reviewed it and stated that the seller sent it. I live in a co-op and all packages are stored as received. I will now only purchase items physically in a store so that I can assure my purchase. I will not use eBay for a purchase.

Ebay has gone downhill, if you can sell your items on Marketplace or Craigslist stay away from eBay at all costs, if you are a seller eBay has taken a probably a third of what you make on eBay for selling fees, they hold your payment even though you sent the item to the buyer, eBay will still hold onto your payment. I'm fighting with them right now to get paid, it's been five days since my item was delivered to the buyer and I still haven't got paid, stay away from eBay, eBay has become the biggest fraud now..

I purchase a TV stand on eBay 250 dollars, and a 2 year warranty 25.99. eBay didn't charge me for the warranty. When I caught the mistake I call eBay and told them about it. I was told, “Don't worry,” I had up to thirty days to purchase that plan for the same price that was on their website 25.99. All I had to do is call Square Trade or Allstate and they would take care of me. Now this is all happening on the same day within hours,. Square said yea I could buy that same warranty but it would cost me 50.99. eBay Buyers Protection Guarantee is not worth the paper it’s printed on.🤔

I had a terrible experience with this seller. My package was shipped to the wrong address, even though my correct address was clearly listed on my order. When I contacted the seller, they refused to take responsibility and would not issue a refund, even after UPS confirmed the package was not delivered to me. The seller was unhelpful, dismissive, and provided no real solution. I ended up losing my money and receiving nothing I paid for. I do NOT recommend this seller. Save yourself the frustration and buy from someone reputable who stands behind their shipments and customer service.

I found something I’ve been looking for on eBay just to find out they don’t take American Express. I only carry one credit card, but I guess I’ll have to find it out Etsy or Amazon are one of the other mini buying warehouses.

I ordered a bottle of Oxy Powder Colon Cleanse that clearly said it was a 120ct bottle and they sent a 60ct. I got in touch with Wannget which is the company. They are rude, and hard to work with. I also ordered Castor oil from Foodo_62 and they sent my order to someone else's address so I contacted them but didn't get the help I needed. I am finding out that you can't trust some of the people who sell on E-Bay. All this trouble just started a few weeks ago. I have been very happy with their service until a few weeks ago. Now I am afraid to order again because of all this trouble.

I have been using eBay for 20 years and this is company has just been getting worse and worse, I will finally be closing my account. I have made thousands of sales and purchases on this platform but have always received terrible customer service. You pay for "buyer protection" but get no protection at all. The site is full of scammers and deliveries go missing while eBay customer support do nothing about it. Royal mail have lost a high-value purchase of mine and eBay are holding me as the buyer accountable, please tell me where is the "buyer protection" we are paying for? Their greed is killing their consumer base and driving away their loyal customers. Reading other reviews everyone is having the same experience it seems, disgraceful. The worst selling platform I have ever used.

eBay allows scams and doesn’t do anything about it. I sold a phone and set up a return for the buyer. The buyer used their own shipping label to send back even though I provided one. The package said delivered to my zip code online, but didn’t display my full address. eBay considered that good and refunded them and is coming after me for money. I went to post office and the address he sent it back to me was wrong. I told eBay and they didn’t care. They said as long as it shows the zip code that’s good enough. eBay said, "Too bad."

Holding my funds 3 weeks! After they received the item!!! Called and spoke to two different customer service people who could not explain any logical reason for the hold. Nothing was done. So you have to wait weeks after the item sold was delivered for your funds to be released. Avoid! Sell somewhere else!

eBay basically sold me a replacement part that was misrepresented in the ad on their website. They then did not put it in my purchase history so that I could return the item to the seller. I have a complaint with the bank that handled the charge and I boxed up the item and am sending it back to the seller at my own expense. Ebay employees are basically cowards that hide behind AI bots and virtual assistants because they don't have the brains to answer humans questions. Very shady company and I will be running their company name into the ground every chance I get.

I have been a eBay seller for over 22 years. This company has screwed me over numerous times. I closed a 22 year account and unfortunately open a new account only to be screwed over again. Their customer service is absolutely horrendous. I would recommend contacting the FTC anytime you have issues with eBay as their customer service will not do it. The last issue I had I had to reverse credit card charges on a MasterCard because they were so incompetent. You don't have to look for to see that this business should not be in business. I will do my best to never purchase anything off of there again.

I sold something on eBay for $65. They say they charge 13.6%. After the sale, they sent me $34.95 thanks to them charging 13.6% for shipping and taxes too. That's 53.76%. I joined eBay in 1998, used to sell a lot with them. I will NEVER sell on eBay again. Marvinboots 2463 reviews. May they choke on their greed.

I purchased a Milwaukee 12volt tool and eBay knew that the seller is a scammer from SOUTHEAST ASIA and refused to cancel the order. So ended up losing $180.00 an item never received. I opened a complaint case with eBay. After ten days of waiting suddenly they closed it without any response.

orre5990. zhaolei_257. dfer-7999. orth411. Beware, these people sell counterfeit coins that I had checked out by coin expert. 100% FAKE. I am still trying to get my money back. How is it possible that eBay does not know about this.

Beware of fraudulent sellers with zero customer support. After being a customer for over 10 years, I am done with eBay. $62.00 dollars stolen from me by a scam seller. Also, they only agreed to follow up on the purchase if I gave them a good review.

We purchased a RV cover from ENDFOXSTORE on Ebay. We have a 30' travel trailer and the size was for 30-33'. There was too much slack, so we returned it with EVERYTHING that was sent, but seller claims that I did not return everything and it was not sent in the original condition. They kept 47.2% or $175 of my refund. I did return everything, but I don't have pictures to prove it. ENDFOXSTORE also used the excuse "not returned in original condition" to keep your money. I've included a picture from the seller "explaining" not returned in original condition. I sent it back in the same box I received it. I did file a complaint on Ebay against ENDFOXSTORE and they ruled in my favor and refunded the total amount. Is ENDFOXSTORE playing a game with Ebay to keep more money?

This is a scamming, scumbag company that recruits and supports the likes of them for vendors. They don't honor their policy, and you won't get your money back from falsely advertised products. E stinking bay. DO NOT BUY FROM THEM!

If I could possibly make a negative five star I would! Never in a million years would I have thought I would have issues with eBay but not only have they not stood by their guarantee of money but they have been very rude, disrespectful, unprofessional and condescending but to refuse to refund an order I never received and to call me a liar and claim they have a signature. I never signed for anything.

Scammed by seller with an illegal counterfeit item, and the seller called me curse words, and eBay would not take responsibility for creating a return option. They are weak and incompetent. Do not use eBay.

I bought a watch on eBay. I called because I believe it was fake. I was told it was preauthenticated. When I sold the watch on eBay, I was told it was fake. They refuse to give me a refund because it was 30 days. When they told me it was real.

I was trying to sell 3 silver coins. I had never sold on EBay before. I went through the process of putting my items in. The app gave me choices so I tried an auction sale for all of them. I put them in all the best categories I could. Nowhere while I putting them in did ever see a charge for any of the options. All I knew was that EBay took a percentage if they sold. After several weeks and no real offers I decided to remove them. I was just looking around the and clicked on something and a bill came up for over $90. I was floored. I had never seen a charge for anything while I was putting them in. Don’t they have to tell you that there will be a charge for something at the time you try to add it on? This really sucks. It’s like a hidden fee they don’t tell you about. What about saying this is what it will cost to list your item when before you push that button to activate your item.

Seller never sent my package but eBay said they would not refund my money because seller had sent tracking and since they said seller has disappeared but still never got my package and I am out $121.08, don't trust eBay.

If I could give eBay a zero I would. They have no customer service. I didn't get an item when I was supposed to so I tried to contact them and it was impossible. I did a search to see if I could find an 800 customer service number. One popped up on the screen, so I called it but it turned out to be a horrible scam. Somehow the scammer knew everything about my eBay account and issue, which leads me to believe that he had access to the eBay system! After that, I was done with ebay, and I recently tried to close my account with them because I never, ever want to deal with them again.

I’ve been an eBay buyer for more than 20 years, but I’m very disappointed with how customer service has declined. It’s almost impossible to get real help anymore. Everything is handled by automated AI systems that don’t understand the problem and just keep sending the same responses over and over. When you try to resolve an issue or file a return, eBay doesn’t even follow its own return policies. As a loyal buyer, I’ve always trusted that eBay would step in when a seller failed to do the right thing — but that’s no longer the case. It feels like buyers are left on their own while eBay ignores clear evidence and policy guidelines. After two decades of using eBay, I can honestly say it’s become frustrating and disappointing. eBay seriously needs to improve customer service, restore buyer protection, and make live support accessible again. Loyal customers deserve better than automated responses and policy loopholes.

eBay failed to declare customs when they shipped my parcel. I had to pay customs twice. When I asked eBay for a refund of the taxes they collected, they turned into criminals. They refused to issue a full refund. They were unpleasant, unprofessional and downright **. Screw eBay, Aliexpress has better customer service.

I’ve had one of the most disappointing experiences as a long-time, high-rated seller on eBay. My account was permanently restricted even though every item I sold went through eBay’s Authenticity Guarantee and passed verification. eBay claims there were “bad buying experience patterns,” yet none of my buyers ever received counterfeit items or reported authenticity issues. Ironically, one buyer said they didn’t even trust eBay’s own authentication process — and somehow, eBay still blamed me instead of defending their own system.

Stole 403$ from me and no refund is possible. They just told me after 2.5 months of aggravations and waiting to contact my credit card provider to resolve it with them. Unbelievable! 4 different stories later they tell me it's too late to take my money back. Never will I deal with them again!

I bought a pair of western boots, had to return them. The seller rejected the return, seller opened a case. I paid over $300 for the boots, eBay kept my boots and refunded me $54. I closed my account, member sent 2012, no more dealing with eBay.

Zero customer service. Problem not solved. Refers to numbers to robots. Paid $5 for what? This site is ridiculous and I believe to be a scam. Buyers beware. Supposed to help but sends you in automated circle.

I bought a globe of the planet Mars, only to see that it would be shipped a month and a half from purchase. I tried to cancel the order immediately, but E-Bay made this impossible: "It is too soon to cancel this order, try back later."

I’m extremely disappointed with my experience on eBay. After deciding to close my account, I was told that I needed to remove all of my listings first. Although it felt like an unnecessary barrier designed to make account closure difficult, I complied and removed hundreds of items. When I attempted to close the account again, I was informed that a confirmation email would be sent to finalize the closure — but that email never arrived. Despite repeated attempts, my account remained open, and eBay continued to issue charges.

I am an individual that does not appreciate being lied to. From my experience I was surprised to discover that Ebay will say whatever is needed to make a sale and that includes lying to customers. I always thought Ebay was a trustworthy site to purchase or sell items as it turns out they will do or say anything to make a sale. I have had exceptional service using Amazon and after what Ebay pulled on me, I would recommend to anyone to check out Amazon before buying on Ebay, they treat their customers with respect. If you decide to buy from Ebay, make sure you read everything carefully and be very persistent as to your follow up. Ebay tries to always blame the seller if there is a problem you are always referred to the seller, they (Ebay) will not accept any responsibility for an issue.

I recently bought three items (sewing patterns) from a seller. The shipping costs for each item were added together and I was charged nearly $60 to ship three sewing patterns. This is egregious and outrageous. I asked the seller if he could give a partial credit because the shipping should have been significantly less. He tried and said he couldn't because the items were shipped through eBay's International Shipping system and the charges were set. I contacted customer service to see if they could help, and the agent kept me on the phone for an hour talking a lot but saying nothing of substance, and I finally put it to him and asked if he had a solution and he didn't. Nice! After wasting an hour of my time. He said he would send a message to his colleagues to see if they could help, and someone should come back to me in a day or two. That was about a week ago and nobody has contacted me.

Do not do business on eBay, they support scam artist. I was charged 184 dollars for items that were sent to the wrong address (intentionally). Why do I say intentionally because they have done this to others (same scam). Seller has a 28.6 % rating, mine is 100%. Who did they side with in this obvious scam, the scam artist! Don't buy things on Ebay!!!

Terrible experience. I had my account suspended twice in one day and can’t even get hold of CS to find out why. I can’t figure out what I could have possibly done to get suspended. But probably a blessing in disguise after reading all the other terrible ways eBay treats sellers & buyers.

This is my first and last time purchasing items from eBay. I ordered a face cream and lotion. The seller sent the wrong item, and the face cream was not sealed and looked used when received. I requested a return the same day. The seller did not give full refund as advertised and claimed that the face cream was damaged and used. I called their customer service number, but I could not talk to a representative. The seller's name on eBay is "ojimiglo". I got the right product from Poshmark. My experience with eBay is very stressful.

Purchased a generator from seller gaomengmeng. Never received item. eBay money back guarantee not helping at the same time my credit card was compromised. Do not buy from eBay. Only bought because eBay money back guarantee. Absolutely no way to contact anybody at eBay and they've declined my claim and they're helping the scammer take money for more people and compromise people's credit cards. Never had problems with eBay before but when you do they can be a big one. This one cost me $420 and nobody at eBay will even try to help or can I even get ahold of anybody. My claim number was **.

Purchased a phone that stopped working same day. When searching the serial number, did not match the description. Seller lied and gave partial refund. Nice racket selling fake phones that break, keeping a good portion of the sale, rinse and repeat.

So you think you're covered by the buyer protection? Think again. Placed an order, order shipped, order was marked as delivered...but no package. So I filed a claim. The claim was denied. Was told I had to deal with USPS...which is a whole other joke of a service. They don't care about you or your orders. All they care about is taking your money and saying any issues aren't their problem. They won't get another penny from me.

I like to remind customers that Theft from the buyers is the problem. My experience with eBay has always been good and perfect and it is an extremely good platform to list an item for sale. But an unusual experience has occurred recently and I hope Ebay will continue to review my case with the buyer. As a seller, we hope hope for a smooth easy transaction.

I have sold on eBay 13 years and it has become a nightmare for sellers. Their AI is a total joke for making decisions. As a Top Rated Seller, I have had three serious claims recently where buyers lied to get a refund and eBay automatically sided with them, with no chance for me to have a fair say! There have been many lesser claims as well, where buyers lied to get free shipping on a return. Very easy to game the system at sellers' expense.

Why is Ebay ok with facilitating fraud? When you tell them about counterfeit items being sold they don't care. They just have their AI do a check and of course their AI never finds an issue and talking to a person in customer service is impossible.

Simply don’t buy from eBay. You will have bad experience no customer service no money refund even after refund the item. I purchased one item and returned. The seller said didn’t receive and I have the proof he received. And eBay didn’t do anything. Close the case didn’t send my money back.

The eBay Customer service is GREAT with money back Guarantee, but most sellers on eBay are lying and almost everything on this platform is fake and clone, the sellers attract you with low price for athletic items but when you receive it in your hand you notice its either fake or clone item or not as described, I had this bad experience many times over and over and I am so tired of shopping on eBay, I promised myself to never ever shop anything on this website, it's just a headache...

The site is so great to use to buy and sell, BUT, the function, getting paid, and fees, are awful. CUSTOMER SERVICE AND THE AI "assistants" ARE THE WORST ONLINE SERVICE I'VE EVER HAD IN MY LIFE. EBAY needs a clean sweep and do what they use to do and support their customers. Now they hide behind a corporate wall!!

I’ve been with eBay for 10 years, and every year it just gets worse. The customer service reps don’t even know their own policies. When you call for help, they tell you to do one thing—then once you follow their instructions, they turn around and say, “Oh sorry, because you did that, we can’t help you anymore.” So now you’re stuck, even though you only did what they told you to do. They refuse to take accountability for their mistakes and just leave you out to dry. On top of that, every year they keep taking a bigger and bigger percentage of your sales. Absolute garbage platform.

Been on eBay 20 years and I am done. They care nothing for customers or sellers. The fraud and fakes are everywhere. Do not buy from ebay. Buy from somewhere else. Please do not get burned by this platform.

Account got banned out of left field and eBay refuses to give a reason or even let me talk to a person. All messages are returned so quickly and with a boiler plate response that it is clear that they were reviewed by a bot. Awful, awful company. Save yourself the grief and frustration.

Awful! Awful! My account was permanently suspended twice on eBay and no reason was given nor was I given a chance to appeal the decision. I tried to speak with a human to no avail. I am so disappointed in eBay. Stay away!

I purchased mints from Ebay seller, Directnetworksolution, who messaged me they were delivered. I informed him I did not receive anything. He responded saying that the UPS tracking number indicates delivered. I called UPS who informed me the tracking number is addressed to a DIFFERENT PERSON and DIFFERENT ADDRESS. I informed Directnetworksolution who repeated that the tracking indicates delivered.

Vendor protector disregarding customers. Abused and scammed by its venders. Will not allow to negative rating or unfriendly feed back of their vendors. Very frustrating to deal with when you encounter a bad vendor or even being taking advantage by.

Ebay is full of false advertisement, false reviews, and full of fraud. I would bypass the use of this platform, a lawsuit has been filed in federal court and eBay's days are numbered. The site is designed to benefit the seller regardless of their actions.

I will never buy anything from an Ebay vendor again. NOT because of the vendor but because of Ebay's policy of NOT standing behind their money back guarantee. I bought an item from a vendor for the small amount of $13.00. But it was never delivered. I notified ebay and waited for several days per Ebay instructions and asked the vendor for a refund. No answer. So I asked ebay for help on the first day allowed which was 10 days after purchase. Within 10 minutes I received a response from Ebay... Case closed as vendor said item was delivered. WTF!!!! DON'T EVER TRUST EBAY very sad to say ..

Received order for item on eBay. I go to print the shipping label and cannot print it as eBay is displaying an error message below address Line 1 that states "Please only use 40 characters". The top of the popup window used to print the label states "Your Ship to Address contains some errors that need to be fixed before purchasing the label. Please note that you may not be covered by the eBay Seller Protection Policy is the changes you make are substantially different from what the buyer intended."

For a year I was considered a below standard performance seller. eBay was charging an extra 6% fee on all my sales. Last week they sent me an email notifying that my performance has improved and all my selling limitations were removed. My sellers dashboard immediately changed to “above standard” performance. However eBay continued charging the fee. Customer service was no help and explained that they would stop charging the fee in September. eBay policies say that the fee is charged starting the next month after my performance was deemed to be “below”. I could not find anywhere anything about when the fee stops after my performance is upgraded. I think it is deceptive practice.

Seems eBay is trying to extort personal info such as my SS# and other info that they don't need before they send me my payment. They can keep the measly $48.36 and miss out on all the exuberant fees they would have collected otherwise. I give eBay only one star because one cannot give them zero.

I ordered flea collars from eBay. My dogs ended up going to the vet for flea infestation. The vet said the flea collars were fake. The seller's post had been taken down for violating eBay’s policies. The seller refused to refund. I called eBay and the representative scolded me about waiting 30 days to call. I explained we waited over 4 days to put the dollars on them, then a few weeks to realize our dogs' miserable scratching was from fleas. Then had to make a vet appointment to find out the collars were fake. eBay would not refund me. Luckily PayPal did. PayPal is awesome. I closed my eBay account and will never be scolded like that again from them.

I have used eBay for years until recently. I've had my debit card compromised twice now so I closed my acct. Of course I am not positive someone got my card# there but it's odd since it's the only site I've used online. Frustrating not to be able to use the site now because sellers don't accept money order or most sellers don't use Venmo. I'm tired of getting my card hacked. No more.

EBay feedback rules state "false positives are not allowed" yet a Seller ndakotawp left a lie filled false positive ruining my flawless feedback score..eBay refuses to remove the false positive lies...Seller is steal (on purpose) selling on eBay. F-

Worst company I’ve ever done business with. I made them thousands and thousands of dollars and they wouldn’t even have my back on a brand new pair of shoes someone wore and ruined then returned. I see many others have given you 1 star as well. Good job ruining your company!!!!

Ebay allows buyers of sealed trading card boxes to open the box, open the packs, then return the item incomplete under their "money back guarantee" program. You are forced to then refund the entire amount. If you appeal, the response for denial is "eBay doesn't have physical contact with the item so we are not in the position to determine who caused the problem". Be aware of this policy!!

My experience as a seller on eBay, sucks, sucks, sucks. Why! Because as a seller the fees are way too high we sell items so low our profit are Nil to none and seems to be based on volume. Ebay allows buyers to lie on reviews and Ebay refuses to change this. Ebay also allows buyers to blame sellers for late shipments sucks and plus write a bad review sucks. Ebay has become nothing more but a bribery site for buyers plain and simple. I used to like ebay now I hate them. They suck big time. I sold this item below and describe it to a T yet guy wrote a bad review saying it was described what it was not and Ebay allowed the review to stay up. This is just one case, never will I sell on ebay again. Ever! Unless Ebay changes its policy and give sellers the same right to write a bad review for buyers and post it. Ebay used to let sellers give a negative review.

I bought items from Ebay for a very long time. Years and never had many issues with them them until lately I've been getting orders that say delivered with tracking number and everything and when I look they are not in my box, but later in the afternoon they would arrive with the mail. However, I have order that said delivered but never arrived. When I realized days later I filed a claim with Ebay, but right away they refused to give my money back because the tracking said I received my item. In other words, no picture, no proof. Just the tracking was enough for them to reject my claim right away.

****Warning do not sell on eBay.**** They can not do basic math and do not care if they ever pay you. The buyers are winners and they always win. I have called and fought with them multiple times. Until they are able to do basic math. It is a waste of your trying to teach them how to do basic math. I give up. They win but I'm going to sell on Amazon. They don't suck and can do basic math.

I had a problem which seems like it should be pretty common but there is no way to contact a human at all. If your problem is not within their limited AI parameters you will be sent in circles for a while then disconnected. No humans are available. I finally got their phone number after a couple google searches and went through the same prompts I had gone through online. It about 2PM Eastern standard time when the machine said I was not within business hours and hung up. It seems I almost always have a problem with Ebay. Amazon is such a pleasure. I don't know why ebay is so damn bad.

SELLER WARNING: Ebay used to be a place for sellers and they protected them against buyers and situations that were wrong... misusing the returns system, writing fraudulent reviews, etc.... Now it's buyer protection only on everything. You can have a buyer receive an item, decide they didn't like it and as a seller have to pay for the return, simply because the buyer used a return option that made the seller pay for the label. You call and dispute the return and Ebay gives you some run around about how you can hold them accountable after you approve the return, pay for the label and receive the item. Only to find out, no you have to complete the return and report the buyer and hope that they take action or give you a credit. There is no consistency in their policies except to protect the buyer at all costs. Yes Ebay is a business and is there to make money.... yes the buyer is spending that money. But what they miss in the equation is the seller provides the product. If you don't have the seller, what is the buyer suppose to buy??? I'm just a small fish in a big sea and nothing I say to them on the phone will ever matter.... Think it's time to move on to another platform or just my own website.

For several times I've tried to get my money from back from eBay when the product has never arrived. They have no integrity and most the time I have to call up my bank and report it. Many things I've ordered have taken over a month to get to me. Absolutely no excuse whatsoever then I called the sellers and they just outright lie. Done with eBay forever. Not worth it. No integrity.

Ebay will not stop a buyer from calling me harassing me. Buyer named ** at Barnard College in NYC falsely claims to never have received an item. But it was delivered. She is also claiming to be an attorney which is a lie. She is one of those "lifelong" students who have no intention of graduating. I followed all the correct steps required of me as a seller. She couldn't afford the item to begin with and tried unsuccessfully to get reimbursed. Human resources at Barnard College should investigate the ethics of one of its students.

eBay has created a system where they force sellers to abide by "the customer is always right" at their own expense. They allow buyers to leave negative feedback even if they are just in a bad mood, and they disallow buyers from leaving negative feedback for buyers (only positive and neutral). In this way, eBay allows buyers to hold sellers hostage and meet any demands out of fear of a negative feedback that tanks your reputation for an entire year.

Stay away from Ebay. It used to be a respectful place to buy and sell your items. Not anymore. They will arbitrarily suspend your account simply because they feel like it without giving detail explanation. Their explanation for suspension is usually wrapped in fancy words that mean nothing. They chose to embrace mediocrity and incompetence as their motto. In my opinion they will not last long with their newly substandard policies and dealings they embraced.

eBay helps scammers! A buyer said I sent a cheap Timex instead of the $1000 Omega I sent him. eBay always sides with the buyer if they say the item was not as described. Many sellers are being scammed by dishonest buyers. In this case he got the $1000 watch and eBay agreed to refund his money. He will probably sell it on ETSY. eBay trust the buyer with a strange name and a 7 month account versus my 18 year account with a perfect score.

I would put zero stars but I had to put 1. They sell your items and hit you with hidden fees and then expect you say thanks. Complete and total scam. I sold 2 items and received a bill for 168. I was told in the beginning I would make 190 profit but nope got the burn job instead.

Do not use eBay as a seller or a buyer, as a seller you have no help from customer service team, they do not care about sellers only buyers and then with that you are very limited with what they willing to help you with. It takes days sometime almost a week to hear from a team member and all they want to do is try and spin everything to being your fault and that you're in the wrong no matter what. Do not use ebay. It's a dinosaurs whose time has passed and needs to go away.

Ebay suspended my account and I don't know why and they aren't going to tell me why. I am a Grandma who has bought 3 Fisher Price toys for her granddaughter. That must be a terrible thing to do in Ebay's world. I am suspended for life... seriously Ebay... You must not want buyers.

I recently ordered a pet gate for $83.10 on eBay. The item was shipped through UPS, and according to the order tracking, was delivered to my work address. However, I never found the item in our mail room or anywhere in the building, and the video camera on our loading dock indicated no such delivery at that date and time. I filed a complaint with both UPS and eBay. UPS eventually told me that that shipment was delivered to a completely different address, which is why I could not view the delivery photo (which required me to enter the delivery zip code). eBay basically said that since the tracking indicated the item was delivered, they were going to close the issue. The seller (though they had initially offered to refund the money), also stopped responding to my messages. So neither eBay nor the seller (aishopping2, I'm guessing some outfit based in China) opted to stand by their customer. What a disgrace!

This site is garbage to me. They took it upon themselves to print out a shipping label without telling me how the process goes. They need to explain the whole process way better. Also apparently you can get refunded for the label if you go to Canada Post but CP says the opposite. Ebay gives you a long time to do this and that but in reality your shipping labels expire after a certain time frame and the charges are insane if you can't fulfill a shipment. I tried selling one item on ebay and got confused and then I get hit with fees left and right and sketchy emails warning me about upcoming charges that don't seem legit. You call Customer service and one promises this and then the next day you get emails saying the opposite. Call them back to be left more confused than ever. Never will I try to use Ebay again. What a joke. Almost predatory company.

Despite providing clear evidence that my item was never delivered—including a tracking receipt with no street address and no proof of delivery—eBay still sided with the seller. This is not an isolated incident. Many of these sellers appear to exploit weak enforcement policies, using fake or vague tracking information to close cases in their favor. eBay’s system seems more interested in protecting sellers who abuse the platform than in safeguarding honest buyers. eBay needs to take responsibility and implement stricter policies for international sellers, especially those with suspicious patterns. Until then, I would caution anyone against purchasing from overseas sellers through this platform.

You can't ever talk to a live person. eBay SUCKS. Buy and sell on a different website. I hope ebay goes out of business. Customer support is terrible if you even get to talk to someone which is never. Eat crap.

eBay Customer Service is horrible, used to be good, but I'm having to wait way past delivery of item. I ordered and now want me to wait until July 29 not acceptable for 18 yrs of buying on eBay. They watch out more for sellers than customers buying on their site.

eBay has zero customer service and scammers like stephag31 are able to get away with theft. They do not allow returns and they do not send you what you pay for. I will never again shop at ebay. Disputes are closed automatically against. You.

Ordered a product from eBay on 6/15/26. Apparently from China as it would be 7/3/26 when delivered. That's ok. Then it was to be delivered 7/15, then 7/18. When 7/18 came around, the purchase history of the product vanished from the ebay app. No tracking, no refund, no nothing. If ebay has these kind of vendors, I will never order anything from them again.

I have been using EBay since their inception as a buyer and a seller. But, I just got scammed as a buyer. Not only did the seller get banned but I got banned so I had no way to contact the seller or the cesspool that eBay calls customer service. Luckily my CC understands the value of customer service and keeping promises to their customers!!

eBAY has become a cesspool of greedy cons that pray on customers.. You buy things at your own risk.. Their customer service they lie about getting returns or refunds. Getting back with seller is none existent... This company is too big for its own good and willing to sacrifice customers at all cost because they get more or keep enough selling shit on their stores online to customers.. They don't care and customer service don't give a rat's ass...