eBay Reviews

I will no longer sell on eBay because of their ridiculous shipping and payment policies. I have been a “member” for 24 years and used my own shipping methods/pricing and PayPal, which was mostly flawless. I recently listed and sold three items in which eBay was allowed to “figure” shipping prices and add to the sale price. I would have lost over $100.00 because the ** eBay estimator. Fortunately I contacted the 2 buyers who sent checks to cover the actual costs. However my last sale eBay add their shipping charge and invoiced the buyer, who paid? And I just was paid for the item before I sent it. This buyer has not responded to three messages so I not send it until it is resolved. Good luck with finding a number to speak to a real person. I will no longer sell on eBay. Greed…

I'm not sure when it went down, but eBay as we knew it is gone. You cannot get a hold of a human being without going through an AI chatbot for 10 minutes, and then someone calls you from another country. That's fine but it's the fact that they changed it to that model to save money. I sent a 3-pound lamp through eBay. The buyer didn't like it, so I refunded her and had to eat the $13 in fees. A week later, they email me saying the 3-pound lamp that their AI software chose, by the way, was really 25 pounds, and they took $90 OUT OF MY BANK ACCOUNT! I spoke to 5 different agents, and they made ME DO A DISPUTE WITH USPS! I didn't mess up. This should have been through eBay and USPS. I was done with my part! I've also contacted a lawyer.

I purchased a $1300.00 item on June 2, 2026 and was notified June 3, 2026 by the seller that the item was broken and he would not be shipping the order. I asked for a refund and was told he could not find a way to issue it and to contact eBay. They would not allow a claim until June 11, 2026 as that was the last estimated date of delivery. When I filed a claim I am then told that eBay will not “step in” until June 17, 2026. It is now more than 2 weeks that I have been trying to get a refund! Their customer service department recognizes that the item wasn’t shipped but yet will not authorize a refund!!

They do not honor the money back warranty. IT GOES BY TRACKING ON SHIPPING. Seller sends fake tracking and eBay will not do anything.

Found a good price on a New Dell G3 15 3590 Series Laptop Palmrest Upper Cover With Keyboard Kit for $55 CAD located in China. To the U.S., it's free shipping through eBay Speedpak, but to Canada, the free shipping option isn't available; it's over $57 bucks Canadian to ship here. I spend around 8-10 thousand a year on eBay, and this is how they treat good customers in Canada. eBay has really gone nuts the last year with shipping prices to Canada, average $100 to ship a $50 laptop, they've basically shut out buyers from Canada with their greed.

The listing offered the eBay money back guarantee. The item received didn’t even come close to the description, specifications, and pictures. I sent the seller a refund request which was denied. I then opened a case with eBay and even though they stated their guarantee it was quickly denied by their automated response. I do not trust eBay anymore.

Bought item 3-18-26 for $3,315.88. Returned 3-24-26 unused to seller. Ebay removed funds from seller's account. Tried 22 times/phone calls/emails to get Ebay to return funds to my credit card. As of 6-8-26 they have not done so! Even seller tried to get them to refund my money with no success. I am preparing to take this before a Judge with a mountain of overwhelming evidence as my last resort! As of 6-8-26 I would say they are crooks/thieves. BEWARE BUYERS!

Would give 0 star if I can, eBay customer service people will lie to you about policy unless you read word by word to them, and they could also just mute themselves so you just had silence until you decided to give up. Do NOT recommend this company, whether you buy or sell, there are other marketplaces, even better if you buy local.

Beware - Ebay's Buyer Protection Money Back Guarantee is not absolute; and if you make a very simple mistake, you will never get your money back. In one of their disclosures, you are suppose to know (and gee, doesn't everyone?) that if you at any point open a dispute case with your credit card company while ebay is investigating a claim, ebay will close your claim and refuse to ever re-open it; and yes, it is right there in the (very lengthy) disclosure - you all know the one - the one that is pages and pages long and no one ever takes the time to read.

I haven't sold on ebay in years, but recently listed a couple of items. Ebay fees are just plain ridiculous now, and I won't be selling there again. I've had better experiences using Facebook Marketplace. At least there, I wouldn't expect to be able to reach a human for assistance. The only thing worse than ebay's fees is their customer service (or lack thereof).

On 05/20/26, I bought a Water Boss water softener on eBay. The seller was Terry ** with 100% approval. I paid $535 plus the sales tax. As I opened the lid, I noticed that the support penal was cracked. The box in which the item was shipped was banged and warren out. I never took the item out of the box. I contacted Terry, sent him photos. He asked me whether there was any Styrofoam inside the package, and the answer was negative. I noticed that Terry had mixed messages: Money back guarantee to this item is not returnable. Another major issue was the mention of open box. This fact dawned on me later on. He wanted to refund me partially. I rejected it. I was to buy a new product, not faulty or used.

So, I was hacked for two weeks started 5/15/26. Someone changed my phone number and security questions on my eBay account. I’ve been with eBay for over 20 years, and during those two weeks, eBay kept telling me I would be able to recover my account. Today, 5/26/26, I called eBay again to get my account back, and they told me that because the phone number and security questions were changed, they couldn’t do anything. Even though I still had access to my email, and could verify my full name and mailing address, they still refused to help.

I have been buying and selling on eBay for more than 20 years, with a 100% positive rating and many satisfactory transactions. For a long time, I trusted eBay as a platform for serious buyers and sellers. Sadly, somewhere over the past years, eBay seems to have lost sight of what made the platform reliable in the first place: trust between buyers, sellers, and the marketplace itself. It has become increasingly difficult to navigate listings with confidence, especially for high-value or specialist items, because questionable listings and unreliable sellers appear to remain active while buyers are left to carry the risk. In my case, eBay’s response made this problem even worse: instead of protecting a loyal customer from a defective high-value item, eBay hid behind a procedural deadline and ignored the seller’s conduct.

They feel like just because it says delivered that means you got it so they sign on the fraudulent seller side without even listening to you. eBay knows all these scams with sellers supposedly shipping an item to you and then you never receive it but it’ll say delivered just because it says delivered does not mean it was delivered. You have all this proof that it was not delivered. You have the tracking number that no other carrier has or even heard of except that one carrier JCEX they are the only one or 17 tracking so they say oh it was delivered. No, it was not and then you got a fight to try to get your money back. You gotta jump through hoops but the fraudulent seller don’t have to do anything but take your money not mine. They won’t and once this dispute is over I’m done with eBay. It’s a wrap.

Headline: The "eBay Guarantee" is False Advertisement – Automated Negligence at Its Finest. ​Do not put a single ounce of faith in the "eBay Money Back Guarantee." It is a completely hollow marketing gimmick. I recently purchased a $50 item as a gift, and the carrier delivered it to the completely wrong address a block away. Because the automated tracking merely read "Delivered," eBay flat-out refused to investigate the mistake, look at the facts, or offer an ounce of real human support.

Very disappointed with Ebay Customer Service. I purchased from a seller that sent me the wrong item, seller being specifically Sun Pure Botanicals. They sent me the wrong item. I reached out to them multiple times with a picture of the wrong item I was sent. No response. I contacted Ebay Customer Service who gave the seller 3 days to respond. On the last day, Seller responded with a proof of delivery. Still I haven't heard anything from seller and I still have the wrong product. Ebay Customer Service then closed my case as satisfied. Can't reach them by phone. So, in essence, they sided with the seller and will not honor their Ebay Money Back Guarantee. After 24 years with Ebay and lots of business through them, I will be closing out my account. Very sad that Ebay has not stood by their buyers. We are the ones that bring the business to them.

I was at excited to finally like selling online and eBay made me think and believe all was well and good. Then after I had shipped out several items it said in my account that my money was on hold and that I should set up my account where I would get paid monthly so I could accrue more earnings. That's not why I started selling this stuff. I did it because I needed money to move. Well that couldn't happen because ebay allowed a customer to keep my supposedly damaged camera in shipping and made me refund the entire amount of money to the buyer. So now when I need money im out several hundred dollars and I got to accept it for what it is.

eBay customer service is basically no customer service whatsoever! They are totally, 100% ALWAYS on the side of the seller, and trying to get a "case" resolved with them for an item I purchased but never received, was worse than having wisdom teeth removed.....ALL AT ONCE!" :-( Customer service is a joke. Unless you do business with a seller who has integrity and good customer service, you're literally screwed. You may as well flush your hard-earned money down the toilet. Seriously, they DO NOT CARE about the buyer. Just the seller. Period.

eBay cancelled negative feedback at the request of the sellers more than once. I've shopped and sold on eBay for 20 plus years and their policies have cost me thousands of dollars as a seller and cancelled negative feedback I have left for crooked sellers.

I was a seller on eBay in the early 2000s, and it was a great experience. Now it has changed greatly and it's a very negative experience. First, when you print a so-called discounted rate shipping label, a few days after you ship, you get an email from eBay saying "Your item cost more to ship that we thought so we are deducting another $18 from your account", and they seem to do this with regularity. Second, they prompt you continually to "promote" your listing, when you look and look and can never see what the cost for this is, but afterwards when you DO see what that "service" cost, it's astronomical! When you sell an item specifically saying, No Returns Accepted, a buyer can easily scam saying there was a screw missing, etc., and demand a refund and eBay will FORCE you to refund. As a seller I am FED UP and will immediately seek other places to sell items. eBay is the only one making money, I quit.

I was a seller on eBay for about 6 years. They have no protection for sellers from my experience and their fees they base off of the total amount with shipping, cost of item, and taxes. They are ripping people off and they should be ashamed of themselves. Because they have the traffic they charge sellers whatever they want. I’m currently taking my stuff off of there. Today was the last straw. I got an order for an item that was $1.99. Buyer paid shipping and taxes and my earnings were $-0.26. Yep that’s right, about 125% they took and I now owe them 26 cents. I don’t recommend selling on here if you want to make even a dollar!

As a seller on eBay with 100 percent positive feedback I can honestly say their customer service sucks. If you talk to an agent they will all tell you something different and no matter what you say the last customer service rep said they don’t care. I feel like they all just lie because they do not have the power to do anything which defeats the purpose of even have phone support. I wish there was another big company like eBay to sell my items on. I would leave eBay so fast.

eBay has non-existent customer service. I recently placed an order for a printer power supply and provided the correct address, but when the order was issued to Tekswamp-llc, somehow the address had the wrong city and zip code. The item was reported delivered but that is impossible because the address is non-existent. I tried resolving the problem with Tekswamp-llc and eBay but got nowhere. When I went on eBay to look at my order, that too was not available.

Worst ever experience. Worst customer experience, can’t get live agent and automated system is lying that agents aren’t available.

Ebay has become all about big business. I'm an occasional seller & recently sold a phone. They're insisting on holding my funds for 12+ days. Claiming "since I haven't sold in awhile". It doesn't take a big company like Ebay more than 2 business days after delivery to clear me. Plus their fees are outrageous. I have other things to sell but it won't be on Ebay

I just wanted people to know that you can scam eBay. A buyer bought a pair of shoes -$80. They tried to return them because they didn’t fit. I declined the return. They opened another one because they aren’t very intelligent: eBay refunded them immediately and they got to keep the shoes. About a year ago, I sold a candle set. The buyer kept it for weeks, and then opened a not as described return saying they were dirty. And sent them back damaged. I opened a claim, and they refunded me the shipping and item cost, but they charged me $18 in shipping the damaged item back. They said that sellers are responsible for paying for return shipping, and typically do not get refunded initial shipping, even if the buyer has lied. eBay scams their sellers, and apparently buyers can scam them too!

I’ve been waiting on my hat for over a week. The seller or eBay won’t refund d my money back. I’ve been scammed. I will never use them again. It’s ridiculous. It’s like they are protecting the seller against me. I paid my money and can’t get my item.

eBay is an absolutely *criminal* company that has a corporate policy to rob honest, hardworking sellers on the platform of their funds--all so they can unjustly collect interest off those funds for weeks or longer. I sold a collectible and created a USPS label through the platform; shipped the item *same day*; and it was delivered the following morning. My Seller dashboard immediately showed the item as delivered, and the USPS website also confirmed delivery at 11:23am to the buyer's zip code. The buyer left me immediate positive feedback. Easy, right? Wrong. eBay chose to place my funds on a 30-day hold, citing a non-existent issue with the tracking--even though their own tracking number clearly showed it as delivered. So, I called Customer Service, assuming it would be a quick and easy call to get my funds released.

I have been a seller on eBay for 4 years and eBay is holding my money with no good explanation. I did have my account restricted in February but I reconciled it and received a message from eBay on March 22: Success! All Seller Privileges Restored. Hi Shannon, Thank you for resolving the open issues. Your selling privileges and listings have been fully restored. To maintain marketplace safety, funds earned from your sales will be available for payout within 3 days after delivery confirmation of the item. After we’ve seen ongoing confirmation of successful deliveries, you’ll start receiving your funds again 2 days after the buyer pays. We appreciate your cooperation. If you have any questions or concerns, just get in touch. Thanks for being part of the eBay community.

eBay has the worst customer service of any company I have ever dealt with. You have a choice between their pre-written issues or talking to an AI chatbot which can't answer any issues. And they always circle you back to help articles. I sold $25K with them last year and I have NEVER been able to get them on the phone. I'm starting to move my product to other sites because of this lack of concern for their selling clientele. The only ones they make happy are their stockholders.

eBay is a thief. Refusing to release my money which has been in their possession for 16 days now. No end to the funds hold in sight and no explanation for why. Not a darn thing I can do to facilitate the release.

Seller was a Chinese Hoax! eBay did not Honor their money back guarantee. So I went to Amazon.

I sold an engine on eBay on april 15th 2026. Website stated I would be paid within 3 days of delivery which was bad enough, but they are now holding my 2K because buyer had me ship to different zip code. His was residential and his daughters was a business. Now they say it will be May 17th before they release my funds and yet have proof of delivery! They say they can't over ride system to release my funds. I'm not stupid, yes they can! So they get interest off my 2K for a month and I'm without my money and they made an additional $350 fee off my sale!! Don't use ebay!!! We are a small family business and they are hurting us!! And don't care. Deborah **-Evolved Auto

I purchased a Hurricane juicer from eBay. It says delivered, but I never received it. It did not state where it was delivered. I was home that day, and I also have a porch and mailbox. Where was it delivered? Please help. eBay has closed my case, but I’m so livid and disheartened by the way they handled this.

ebay keeps blocking my account for no reason, they collect the funds from the buyer and hold it for as long as they want with no explanation or reason. After calling their customer service more than 10 occasions they tell me that I have to wait for all the items I have sold in my account to be delivered even if the funds for items that have been delivered and 30 days have passed so they can pay me. This is a new seller account and I have followed all of their rules and regulations. Not fair and illegal their practices. As of today 5/4/26 my account has been blocked twice for no reasons with more than 20 days and the funds on their possessions.

Ebay nickel and dimes sellers and buyers with taxes and seller fees. I issued a refund because buyer used item two weeks and returned to me, so I did a partial refund, told that shipping label will be returned to me and transaction fees adjusted. eBay charged buyer 43.95 and gave me 11.74 from my own sale. I don't think that is right or fair calling eBay they were nice when asking for return then after they collect their fees and money calling to get my share that didn't help or understand, eBay is a scam.

eBay encourages fraud and does not care about long-time buyers or sellers. Scammers are allowed to flourish. I had a buyer return a $300 item for a false arrived damaged claim. They sent a mail piece to an address in my town to have their return show as delivered. (USPS tracking does not show recipient or street address, only town.) I had the supervisor at my post office confirm that this is what happened. The supervisor told eBay that the package was addressed and sent to someone other than me. They also offered to show visual evidence. eBay did not care and told me they were not going to reverse their decision to side with the scammer. They know exactly what is happening and could stop it with a few simple policy changes. They choose not to!

I'm a new seller on eBay. At first I was so happy with the way that they do their thing. I was happy with how easy it is to post stuff, how they're able to give you an idea of what the item costs. You know what it sold for so I was happy with them until I seen their fees. Their fees are ridiculous. Okay I'm talking about I've sold just an example out of 10 items that I've sold for each item over $10 I've only got $3 payout from them. I am so mad. I'm so dissatisfied. If you are on eBay trying to make money just saw your stuff do not promote your listings because they will rob you!

DO NOT SELL ON EBAY. The seller fees are a trap. I listed an item. I ended the listing. eBay still has the nerve to keep charging me the listing fees. I am jumping through hoops to get someone to assist. NEVER AGAIN!!!!

This is the absolute worst company on the Earth. Do not buy anything from these people. Every single person, every single seller, every single experience, every single piece of crap is all just a bunch of crap that has nothing to do with what you ordered. I will never ever trust this company again. This is the absolute worst company on this Earth. Let this thing die.

EBay became a nightmare!!! Dishonesty, Hurd to talk to customer service. Worst service ever. I was 7 years with eBay, no more!

Purchased a cell phone new in box so I felt good about the purchase. As it turns out T-Mobile says it's a stolen phone so good luck! Now I'am out 400.00 and ebay is 0 help.

eBay is a bunch of crooks. They keep your money and then you have to buy a print label for $11 more? I just bought some shoes that supposedly had a guarantee, but the miserable seller doesn't even answer my emails. eBay says I have to talk to the seller to reach an agreement? So this money-back guarantee includes begging the seller for your money back when something doesn't fit? Bunch of idiots. Dishonest.

I sold an item for 19 dollars and after the fees I received 13 dollars then 2 weeks later I was charged 41 dollars which means I was -27 dollars for an item I sold for 19 and I will never use eBay ever again!

eBay keeps glitching my ability to send offers to customers. I lose $1000s because of this. For over 5 months, ebay refuses to fix the problems.

I used to buy and sell on eBay all of the time. It used to be great. Not anymore. The last time I bought something on ebay, I received a faulty auto part and they gave me an offer to keep the part for 1/2 price if I kept it. I was able to use parts off the new one to fix the old one so I took the offer. Then I get a notice that I am permanently no longer allowed to use ebay. WTF!!! No loss, Ebay is a joke now. They have no buyer protections. I even requested the reason why I was blocked from using my account and they could not give me a reason. Just an automated message. I would never use them again.

Beware on buying China or Japan new phones with a warranty, not honored in the US. I lost my money on a 2-year warranty, phone went out in 3 months.

The tracking number associated with my eBay purchase was delivered to a different name and address. The post office confirmed that my package was sent to a different name and address within my zip code. The shipping address on my order was my home shipping address. I received other packages that day by mail @ 12:51. This package was delivered to a different name and address with the same zip code. I informed ebay that I believed this to be a case of mail fraud by the seller. The seller had a 100% review rating with no bad reviews listed for the other 8 graphics cards claimed to have been sold. Checking the sellers reviews a few days later, I found that another buyer had posted a review similar to my experience. I requested ebay to investigate.

Very disappointing experience with eBay customer service. I made an honest mistake by sending a buyer the wrong (but very similar) item and immediately worked to fix it—shipping the correct item right away and providing a prepaid return label for the incorrect one. The buyer initially agreed but never returned the item, which was expensive, and eventually stopped responding. As a result, the buyer now has two very expensive items but only paid for one. Although eBay did release the funds to me, it was extremely difficult to reach customer service. When I finally did, the representatives were rude, combative, and not helpful at all. Sellers deserve better support and a more professional experience when issues arise.

Fyi, those ** apparently suspend people without giving a single warning. I got suspended out of the blue, and their description is lacking detail and reasoning. Absolute disgrace and disappointment from a platform that I've been using for years.

Ebay is shadow of its former self. Scammers, criminals and fraudsters run amok on eBay. It seems that hijacked a profiles – then used by criminals -- is far more common than one would imagine. Few months ago, I bought an item for a fairly attractive price. Item should arrive in about 5 to 6 days. Upon checking the tracking number in the morning (less than 12 hours after having placed the order), to my astonishment the item was marked as been delivered. The tracking no. was for some item that was delivered to the city where I live and obviously I have not received anything. After having contacted UPS, I found out that some item related to that tracking no. was delivered to the same city where I live, but not to my address – rather, a completely different address.

Ebay allowed a seller to scam me out of $4500. When I asked eBay to step in and help me with a refund, they refused. I’ve been waiting on a refund for several months. Do not buy anything on eBay unless you plan on losing all of your money and the money back guarantee is a sham.

Ebay absolutely scams sellers out money! They charged 187.50 for something that was never sold. They said the money would be returned to me after initially being denied, waited for my money to be returned to my checking account which they basically stole it from and then stated that the three other customer service agents lied and the money was not going to be returned to me. They liars, scammers and thieves

I ordered, they took my money plus, never heard from them again. They claim now I am suspended? Absolutely no customer service.

Every time I order an item it’s either delayed by as much as two weeks and almost always need to return an item. For failure, NO GOOD!!!

Received item by mistake from hemenlifeebay. However he refuses to accept the unopened item. STAY AWAY!!!!

The fees are over the top when other sites don’t charge any. Several times I have to pay eBay and made 0 profit! I ended up paying eBay. Haven’t listed in a while and probably won’t again!

They are horrible when it comes to giving you a refund. They do not stand by their refund policy.

eBay’s policy of “money back” is a scam. Item I bought was never delivered, it was lost. Seller offered to refund, but eBay customer service made it nearly impossible to do this. One month after I first made my order, I’m still out $2600. eBay truly sucks. I will close my account, and I’ve been with them for 26 years. In addition, they’ve made it impossible to get through to any line person in customer secure, having built an AI firewall, which just keeps you in circles.

I purchased an above ground pool for $739.92 from a seller on eBay and it said I would receive my item within 2-4 days and that my purchase was covered by Ebay's "Money Back Guarantee Policy". After I clicked on the purchase button the money was immediately taken from my account for the pool. The next day I received an email with a tracking number for my item which was being shipped via UPS. I signed up for automatic updates on the shipping of my item from UPS and on the 4th day I received an email that said my item had been delivered, but it had not been delivered to me as I was awaiting the arrival of my package the entire day. I immediately contacted UPS to inform them I did not receive my package and was informed that my package had in fact been delivered but it was delivered to someone else at their address.

Updated on 04/04/2026: This is a follow up from my eBay review of March 27, finally ebay refunded the buyer his purchase amount in full. Took 3 weeks. THEN GET THIS. They charge me for the sale fee that never happened and that was because the buyer made the mistake making his offer. This is a total scam! UNBELIEVABLE!

Have been on Bbay for 20 years with only good reviews. I just got a message saying my account had been suspended for violating their terms and conditions. I rang them to see what had happened and just got a very unhelpful Customer service rep who said their by account had been flagged but wouldn't give me any details of what happened. Crazy after 20 years they are literally trying to lose customers. No wonder their share price is in free fall. Fine I'll buy and sell my stuff on Amazon.

I am a patent holder on an ear pillow that I invented. I opened an eBay account 5+ years ago intending to sell the pillow on their platform as well as Etsy. I never did but I did buy some stereo equipment. Now I’m also a published author and I tried to set up an account in my pen name to sell my books myself since there are people on eBay that sell my books that they purchase off of Amazon. eBay refused to let me open that account saying I was a danger to the community. Yet customer service would not tell me what I did. Then they blocked and suspended my attempted account. Today they came for me again, saying that my Homestitchedheaven account was suspended permanently because I’m a danger to the community yet I have not made a purchase in 5 years and never sold anything on eBay. And once again no explanation no change of rebuttal - just you are out! Forever! What a disgrace when I did nothing!! 0 stars!

Customer Service: eBay's resolution center is completely stupid and awful, it has been slowly collapsing into a giant pile of dogshit for years now. Several purchased eBay items not received. Longer than 60 to 75 days since order date and I opened CASE for each!

I would give Ebay 0 for offering poor quality counterfeit and expired products including weight loss supplements. ebay is entertaining many seller to sell expired and counterfeit product openly advertising as expired so if you don't read the description you will end up in hospital by reaction caused with expired medication. There has been several scenarios and many complaints have been made. They took no action. Instead they tell sellers to block us the customer who suffered from their wrong doing and they block buyers for confronting them.

eBay became so lame and untrusted nowadays. I was an EBay customer since 2001 and a loyal eBay customer but that changed since a few years ago. Now I hate EBay for what they have done to the platform and the so many fake products that people sell. Since, they changed the law add taxes to now that scam of EBay live crap that goes on on the platform has made me not even look at stuff that I used to buy or even sell now.

Lack of Transparency/misleading as a new seller. I sold an item For the first time in a long while. It finalized with the proceeds and I started the sale. After all was finalized my payout was an incredible minimal about. Took more time, energy and resources to mail. Never again. I made a mere $2 dollars when I thought at least $11. It’s very misleading. I’d rather donate my goods. It’s a waste of time. Very disappointed. Felt robbed.

I have been an eBay buyer and seller for many years. Recently eBay has become very difficult to post things and there is absolutely no support. Things I post get taken down because they are offensive get eBay gives me no explanation as to why. My grandmother collected salt and pepper shakers that are considered black americana. Every time I post one they got taken down. Yet there are hundreds of others listing black americana and they are still up there. When you call eBay you get a recorded message saying call back during normal business hours. I have called at various Times of the day and get the same message. eBay has taken all the fun out of buying and selling for no reason. I am not the only one having difficulty with this and will be taking my post down.

I agree with another reviewer; if I could rate eBay a 0 I would. They keep removing my items saying some are offensive. I certainly would not post anything along those lines! I get no explanation except their standard email stating my items are offensive. I am not able to speak to anyone because the message says “Please call during normal business hours.” What hours are they? eBay seems to have different rules all the time with no support. They have certainly gone downhill.

I’ve been a customer of this company for sometime. Yesterday, I deleted their app due to their ability to detect a scam. I bought a 13 gallon trash can on 3/8/2026 (order # **) and within a few days got an email from the seller loimip041, that was alarming for me (see photo). I tried contacting the seller but it kept reverting to the order. I knew at this point it was a scam. I asked for a refund and notified eBay to get involved. March 20, 2026 eBay closed the case stating that the seller showed proof that it was delivered (revert to seller’s email photo). eBay case ID **. The cost was $10 approximately. I give more than that to the needy. My concern is that eBay could not identify a scam. I deleted their app due to their inability to realize what happened here.

If I could leave 0 stars I would. First off , I’ve been a seller on eBay since 2021. This past week they made me decide to be done selling on eBay. eBay has the worst customer service Alive. I would never ever sell on eBay unless you want nothing but problems. The authenticity team is a bunch of crooks who they authenticated Elsa enchanted cards I bought from eBay back in 2023. And now out of the 8 I bought. Only 2 have passed authentication. The rest did not and tha makes no sense. eBay says they can’t prove it is authentic because I didn’t leave a plastic seal on it??? I mean how dumb does it sound…cuz yeah that’s exactly how dumb eBay is. They don’t care how much money you spend or make. It’s all about eBay . And f the customer. Ebay looks out for eBay, not for the consumers. Stop buying from and eBay and definitely don’t sell on eBay. It’ll save you a major headache.

I have been trying to get customer service rep for 3 days now. I keep getting the automated response. They hang up after telling me that it is out of normal business hours. I've been trying from 9 a.m. to 3:30 P.M. and still same issue. Poorest experience that I have ever had with a company.

Lets start with how I joined the platform to buy a product in the morning. Upon checking emails later that evening it came to my attention with two emails stating : my account was temporary suspended and permanently suspended. I demanded answers to these notice via both the https://www.ebay.com/help/account/account-restrictions-suspensions/account-restrictions-suspensions virtual assistance link provided by them and requesting a call back.

Ebay was unwilling to help me with one of their sellers with a history of bad things including bogus shipping info among other things but they let them sell on their platform deceiving customers. I ask for a refund they told me I had to wait almost 3 weeks just to file for a refund. I will never order from eBay again.

In addition to exorbitant fees that apply on top of shipping and tax which means it's very easy to fees to exceed item price (so you're literally paying to give away things), eBay regularly robs sellers blind by accepting fraudulent returns on the seller's behalf and charging shipping and final value fees for the "service" of abusing sellers. Since the protections are far more negative than positive, you are far better off just paying 2-3% credit card processing fees and dealing with customers directly as eBay will only find ways to rob you.

High fees. Their authentication process is a joke, seems to be run by blind people. Customer service offers little to no help. As a seller, always seems to be someone selling the same item at a ridiculously low price.

I been reaching out EBay C.S. Via phone. Each time the recording on the phone states that I have called outside regular business hours. But they don’t mention their office hours. I have been calling them around 2:00 pm EST. Do they not work or just refuse to take any calls?

Ebay sucks. They just screwed me financially for the second time in a year, and that will be the last time. First I bought a water pump from one of their sellers (who was selling defective Chinese pumps that fail immediately). After the defective pump caused my engine to overheat severely, they promised me $2000 as partial compensation. Then when I called them a few weeks later to get an ETA on my compensation, the phone rep just laughed and said they will never pay me a dime. I should have cancelled my 26 year old account that day but instead kept buying from them (LIKE A FOOL). Then I ordered a tire machine and wheel balancer from them which is shipped from China, and the tracking shows that they airlifted it to California, and then New York, (STATEN ISLAND WAS THE FINAL DESTINATION, AND I NEVER RECEIVED ANY OF THE ITEMS I PAID FOR (Tracking CY032695114CN).

Ebay robbery to me twice. They don't send me my products and never gave me my money back. Be careful with Ebay. Never buy anything. They robbery our money. I buy dog food for $60 and cat litter $20 and I lost my money. Ebay never get responsibility.

On a recent sale where all shipping was paid by the buyer, eBay can't after me for double the cost of the item sold months after it was sold for additional shipping. The label was purchased through eBay and delivered. eBay essentially just took my stuff and then charged me for it, and that's collections to force me to pay. The sale was done accurately and legitimately. eBay won't return calls, answer any emails. They won't respond to the BBB complaint. My rating is 100% and they won't give me the time of day to prove to them they made a mistake.

Ebay does not care about the seller the least bit. They charge outrageous fees....if you sell an item at $400. You'll get $160. That's terrible. Even if the buyer pays for shipping costs. If the item is damaged in transit. They hold the seller responsible. Not the transportation service. When they refund you...they refund to any account other than the one you want them to. Like accounts that are no longer active. Then tell you oh well. Ebay is a terrible platform and should be shut down from operations.

God awful. Terrible customer service. Sellers may or not send purchased items and you have no way of working with eBay for resolution. In fact, they will close out the case because sellers can contact ebay but you can't. Bloody awful, never again ebay. I purchased one item, never received and ebay closed out the issue to sellers gain. Another item was returned, I even have UPS receipt, but seller refuses to acknowledge return and ebay is of no help. Again closed out to sellers advantage. If you don't care about your customers ebay you shouldn't have any. Stay far away from Ebay.

Ebay's heyday is long since gone. Constantly moving the goalposts and too many flaws in software like missing postage rates. As for customers it's people who want something for nothing and don't want to pay postage. Businesses who sell at a loss have set this trend. Customer Service useless at problem solving. Only salvation is that you can find things you don't see anywhere else.

I just rejoined eBay after years of avoiding them. Now I wish I had never re-joined and will be closing it again when the last 3 items come in. I had a seller taunt me and threaten me with saying she will report me to eBay and get me banned. She kept saying for 2 weeks she gave USPS my item to ship and USPS kept saying she had not even provided it to them. I provided feedback on her and she replied with lies about our conversation in eBay messaging. eBay would be able to read all of that and would know she is lying but you cannot reach eBay as a buyer.

This company will steal money right out of your personal checking account without your knowledge. Horrible company refused to delete banking information and account. I have never in my life been treated so poorly the live agent would not allow me to speak to any sort of manager. She then asked if I needed any further assistance and hung up on me refusing to resolve my issue. Use selling platforms like Poshmark instead. It’s safer and way less of a hassle. I now will have to close my checking account and set up a new debit card and pin. Save yourselves.

Used eBay for 20 +years.... I Have watched ebay degrade over the last 20+ years... Twenty years ago I could actually speak to an ebay representative; but like many businesses, one no longer can. First they started controlling the ability to place an honest review about some creep who was not honest... (because it affects there fragile "feedback rating"!) and everyone needs a 100% 5 Star feedback whether they deserve it or not!!!! Right? Secondly, Ebay has made it very difficult to "End" one of my listings... (maybe I do not have that right...); afterall, it was my listing right?? Thirdly Ebay now has taken the "liberty" of lowering my "lowest offer" prices without even notifying me! And as we all know there is nothing better than "selling" an item at a price you have ZERO control over!!

⚠️⚠️⚠️ Buyer beware. ⚠️⚠️⚠️ eBay is allowing seller to literally steal your money. There’s no protection for buyers. If they send you damage product you would have to wait up to 30 days to receive your money back. It’s a rip off. There’s no protection for buyers at all. Do not do large purchases with eBay. It’s a buy at your own risk.!!! Received these tires on my front door. $1300 still waiting to get a refund!!!! Seller says he doesn’t see the damage. eBay does not want to help. Do not do business with Ebay on large purchases. Be weird guys. Ebay is not what it used to be.

eBay was great. But now they are losing sales, sellers and buyers. How hard is it to require a photo ID of the front door with package? Most of eBay‘s problems are with buyers and sellers not connecting with product. If eBay require photos, it would solve most of their problems. Sellers would be bound to deliver and buyers would be bound to understand that’s their door with product. eBay policy now is they say it was delivered you must pay. eBay is slowly going out of business.

ebay supports scammer so beware if you plan on selling on ebay. Ebay allowed a scammer to steal my item and over $500 of my money. Beware..... Facebook Marketplace would probably be better.

eBay does not honor its money back guarantee, this is a bad company taking advantage of buyers and sellers, hopefully this antiquated platform will disappear soon, bad bad company, stay away, cancel your subscription.

They have thousands of items that are scams. They are often identical at low prices either sellers that only just signed up. They should be vetting these!!! We purchase them have to wait forever to get our money back after being scammed!

30 year Ebay buyer & seller here. Someone wanted to buy something from me from overseas. I have never shipped or sold overseas before but the buyer begged me. So I got a hold of ebay on the phone & the agent walked me through the whole procedure. The measuring & weighing of the package, then Ebay would sell me the label, sold, shipped & hand delivered to USPS as the label says. I hear 1 1/2 months later the buyer never received it. I went through shipping info & yes I dropped it off & it went on its way but sometime at: Departed Asendia facility, BELL, CA, United States, BELL, United States

Ebay has charge my account without authorization. Claimed a seller cost, I didn't sell anything or buy. Getting through to anyone is a useless attempt.

I sold an item for $20 on eBay. After waiting 2 weeks for payment after the item was delivered and the purchaser left positive feedback, I am scheduled to receive $12. eBay is a vampire.

Horrible customer service, never received my product, FedEx delivery is clearly not my house. I am still fighting with them. They will not honor their refund guarantee as the "seller" has stated it was "delivered". What a scam of a company. Loyal to seller who steal people's money and expect the buyer to be ok with that. I am filing a complaint today with the FTC for this company.

eBay is a scam. Sellers are allowed to take your money immediately, and wait up to 30 days HOLDING TIME. Buyers aren't aware of this when they buy an item. Sellers can lie about shipping time, because eBay allows it. Buyers should never buy from a seller that doesn't accept returns! They WILL screw you.

Never buy anything from eBay. 2 times I didn’t receive the items around 1500 $ loose, When I contacted them for Ebay Money guarantee, they just waste my time and ditch me… The worse website and customer service I ever seen.

EBay is a total scam! 100% geared to protect their fraudulent sellers! DO NOT believe their guarantee! It is also fake! They are nonexistent when it comes to reaching out to a real person and absolutely do not believe you will get any kind of resolution! Not going to happen! This is what I had to do to my washer just to get the incorrect (non returnable) item that was sent to me to work. Keep in mind I ordered the right part they sent me the wrong part.

Two issues in last 2 weeks. Sold an item. Buyer said they did not receive it. PO said delivered. eBay ruled in my favor. Then the guy asked to send it back. My ad said no returns. eBay ruled for the dirtbag. I'm out 2-way shipping. Bought a $190 vacuum. Ad said new unopened. Item came as new open box. No warranty card. No instruction manual. Box obviously opened previously and taped on outside. eBay ruled for large seller. I'll now set it up and see if it works. I have a perfect 100% ebay rating - over 700 transactions in 26 years. eBay has become a one-sided monopoly. The Feds need to cut them down a peg.

The fees and the monthly subscriptions have jumped so high and have so many hidden fees that it is not worth trying to sell anything. Use Facebook Marketplace or some reputable company like Poshmark. I cancel my store after 20 years because I can't afford to sell anything anymore.

Money back from eBay, not happening. Purchased a item from ebay that keeps telling me to contact seller when damage was done by shipping and won't even talk to me about what I need to do other than contact seller and photos show that the seller put fragile stickers all over package, ebay says money back guarantee on damaged items but hasn't been able to get to anyone that's willing to help. I did contact seller as I was told and all he said was he was sorry and that it looks like it was kick from one place to me.

Sellers on eBay list items incorrectly, and eBay allows this practice to happen. Trying to get a refund is a joke and very time consuming. Beware of any items listed by size, as they are frequently incorrect.

I was a customer for 20 years and only bought with the money-back guarantee. Now we have sellers who sell sneakers and shoes from China and don't disclose when they sell products from that country, and size 7 is actually a size 5, and size 8 is a size 6, because everything that comes from China or Asian countries is small. This seller sent me a shoe two sizes too small. I complained to him, and he was very rude, and eBay didn't care at all! So I decided never to buy from eBay again, and don't believe in the money-back guarantee, because it's a lie!

Buy it now and paid the money and shipping cost to seller Mark Kiger from North Carolina. amount involve $168. USPS tracking shows delivered to my address. I can't find it. Then a mail come in with the label apparently attached to the item shipping box originally, with an apology note from local post master that they found this label attached to other paecel boxes but they cannot locate the item. My take is that the seller sloppy package leads to the shipping label detached from the package. Ebay side with seller and did not refund. I lost money to ebay scam. Proper packaging/labeling prevents/protect mail. Seller did not send the item but a box with a shipping label designed to get lost in transit and he knows ebay is on his side and get paid for his scam with cover from ebay.

I have purchased silver coins from eBay and all of my purchases have been counterfeit. eBay makes it impossible to get the refund by not fixing their refund site where you have to mark as shipped with the tracking number. The site will not accept tracking numbers, it errors out and will ask you to try later. This has been going on for me for almost a month. eBay will not fix it as it would help them to keep the commission they earn by enabling the sale of counterfeit coins which they claim is against their policy. Crooks.

eBay is a criminal enterprise. They harbor online predators and actually rule in their favor during disputes, despite the fact that they provide fraudulent tracking numbers, sell products that don't exist, and don't actually ship anything. eBay must be getting kickbacks from these predators, because that's the only way this makes any sense at all. From start to finish, these types of scams typically take about two weeks, before you realize you've been taken and your money is gone, never to be seen again. Engage this website at your own risk. This is a scammer's haven.

eBay sold me 25TB hard drives for $25 each. I was scared they would not work. And they DIDN'T! And the seller quit eBay, closed their account and made it impossible to collect my fees. AND THE IDIOTS AT EBAY DON'T CARE!!! THEY ARE REQUIRED TO PAY ME BACK BECAUSE THEY DID SUCH A FAILURE! BUT NO CALLS, NO NOTHING! I recommend that all of us close our accounts, and tell the rest of the world what idiots these jerks are!

Horrible service. I tried to cancel an item soon after buying it but seller refused. I told him I would just return it then and started filling out the return. I never received the item but they are using that return issue like I received it. Any complaints are met with I need to return the item. The seller refuses to respond at all and upon seeing his reviews, this is his usual behavior. Ebay won't do anything about it. Does anyone have any suggestions of what I can do? Thank you.

Placed an order by mistake. Sent request to cancel 150 seconds after. Buyer refused to cancel saying the item was processed and shipped. Obvious lie. Tracking showed the item was shipped 24 hours later. Called customer service of eBay twice, spending about 2 hours after eBay claimed they called, and cell phone log showing there were no calls. Customer service failed to resolve the case in my favor, rewarding the liar and punishing me who did everything right and told the truth.

I created my account. Placed my order. It was submitted and received as paid in Full and as soon as the confirmation that the amount was paid the website booted me off my account. Was permanently suspended and I submitted a contest letter and absolutely was talked down to and treated like shit by the customer service rep not to mention the 2 hours wasted waiting on the phone. Completely trash ass way of treating a Customer.

In the past 40 yrs I have ordered Items from eBay. over 80% have arrived damaged and unusable. Over the last 13 yrs, it's gotten worse. E-Bay uses Ascendia for its warehouses in Erlanger Kentucky USA and Mississauga Ontario Cda. Who then uses Intelcom (which used to be Dragonfly). Now they use UNI UNI. Reviews on all 3 are horrible. Asendia courier reviews are overwhelmingly negative, with customers frequently reporting lost packages, extreme delivery delays (weeks to months), poor tracking, and terrible customer service, often describing them as unreliable for international shipments, even when partnered with major retailers. Many users complain of unresponsive support and high, unexpected duty fees, making them a highly frustrating carrier choice for receiving online orders.

WARNING, EVERYONE. I would caution you to stop ordering from eBay as they no longer back up buyer protection as per my recent experience. I ordered 2 fans that said that they were delivered and I was given a picture of a porch where my package was delivered that certainly was not mine! The seller (snowflake_864_09) kept giving me the runaround that everything was okay despite the fact that the tracking showed that my order had been delivered stating that it was in its way and not to use the tracking information, and I would receive it by a 1/10. After filing a complaint with eBay, 5-10 minutes later, they found in the merchant's favor, stating that the owner submitted proof of delivery by the picture.

I got my items late, a few were the wrong size even though I asked to verify beforehand, and one was the wrong style, I couldn't return or give feedback on the sellers. Absolutely 0 customer service! I Gogled their phone numbers because they are not listed anywhere, 2 don't work, one will only deal with fraud. Proper scam. Don't buy!

It's not a matter of if you will be ripped off by this scam site, it's a matter of when. I don't know what happened, eBay used to be a reliable site to buy and sell, but now it's run like a criminal organization. 18000 1-star reviews don't lie!

I only order from eBay when I can't get it anywhere else! Well, I am just sick and tired of getting scammed. Over the years I've had stuff not arrive, and the seller told me to go jump in the lake. Stuff has arrived in horrible condition, or was just some garbage. Most recently I ordered a bra and the seller kept repeating that she could sent me the white one more quickly. I made it very clear that I wanted the light flesh color one. I ended up receiving the white one. Seller said would send the correct one. I got a notice say it was delivered on Jan. 9, 26, It is now Jan. 13, 26. I never received it.

eBay has customers service that can’t be reached. They have let ** fake coins ruin the coin auction for eBay. No one trust if the coins are real or not. I bought a fake one. eBay never paid me. I had to sue my credit card company in small claims to get paid.

Selling/buying on eBay from 2000. Opened the store in 2007 with hundreds of items and about $30,000-35,000 invested. Despite all changes - until 2013 experience was positive. Completely started to change from 2015 (new ownership by huge institutional investors) - sales started to drop, my expenses for eBay and PayPal fee plus storage expenses started to be equal to my profit. By 2017-2018 expenses becomes more than revenue!!! And losses just keep increases year by year. Customer Service right now is terrible - no such thing like Seller protection exist anymore - NEVER BEEN REFUNDED by eBay for cheating customers (claiming item not received) or returning items in bad condition!

eBay has gotten so bad, I wish I didn't have to give even one star. I purchased from 3 different sellers. Two of the three collectible items that I finally received are FAKE, and I can prove it. Not only that, one of the items was delivered by eBay delivery. Apparently the driver didn't know how to read an address and was extremely lazy. Instead of leaving the package at my FRONT door, it was in my BACK YARD and could not be seen from the back door or deck. The driver had to have stood at the sidewalk or street and thrown my package over the fence into my back yard.. This is the only way it could have gotten to where I finally found it..

eBay customer service does not exist. They have lately many fake sellers who advertise products and after you order and pay, they disappear without shipping the items. These are scams! You can not contact eBay customer service or the fake seller and you might lose your money if you did not use a credit card that will protect you or if you did not use PayPal. Be very careful and avoid using eBay as a reputable marketplace.

It's not worth buying from eBay unless you know for sure the item you buy is what you're keeping and it's correct in all its necessities. But if it is something that goes wrong due to maybe sizing issues or its functionality didn't serve its purpose due to other factors, trying to return an item back to a seller is lousy ...You lose a lot of money... Don't buy from eBay.

Jameel Reference number ** reference. Reference case number on eBay. This company and individual has discriminated against me and regarding item I’m trying to sell. I have contacted them multiple times and have multiple records confirming I am being discriminated against on their site without any policy violation and on verbal record that he implied and stated that they would like me to not realist items because they do not want it no, it does not go against their policy and cannot tell me what the policy even was. The Attorney General needs to investigate this business. He further hung up on me and ended the call and could not explain any policy or any rules regarding my items and simply said, "We just don’t like it so we don’t want you to list it," when it’s fully compliant with every policy and I’ve heard from other supervisors that it is as well.

I got notification from eBay that I had to "verify my account that it was frozen, I am a new user. So I had tried to put in my debit card and said it couldn't be verified. I then went to the other alternative which is sign up for a PayPal card and then I spoke with a agent via chat. He told me to deposit either 500 or 200 dollars once received he would unfreeze my ebay account. I told him I don't have that much money and I refuse to do so he then told me to GO DIE!! I said excuse me?? He said back, "GO KILL YOURSELF!!" I am like wth?? Please see attachments This has made me to decide not to sell on ebay. Why would they ask for money in your card to sell in ebay? This doesn't sound right at all

No seller protection at all. Forced me to return and refund an item that had a false claim. I proved the buyer claim was false and eBay still refunded. I gave the no returns policy which is a lie by eBay too. They take no responsibility at all. Their fees are also ridiculous! Don’t do business with them!

Been with eBay 23 years. 2 million in sales. Recently closed my eBay store, removed 90% of my listings. Worthless as impossible to sell coins, gold, high end watches, jewelry with their high commissions and fees, plus that's not enough, they want you to promote your listing. They generate a label for me to print then give me a strike because there's no tracking. It's their label, and the p/o does not track first class. I sold an item out of the US did not arrive, even though tracking showed it was in their country. Customer complained. eBay took the money out of my acc. 2 weeks later item arrived, customer no longer will answer my emails. And eBay says I have to deal with customer for my $$$ back, so GOODBYE THIS BS CO.

I will never buy from them again. They have let a seller say I requested a refund, when I didn't!!, Then the seller relisted said item for over 3 times the amount!!! They wouldn't do a d*** thing to help me. Not a single thing!!!!! Asked to talk to a supervisor and they wouldn't even get on the phone!!!! HORRIBLE CUSTOMER SERVICE!!!!!

On November 10th, 2025, I purchased what I thought was a beautiful coat from a dealer out of China. Even before purchasing I read the reviews and googled their eBay business name. I knew it was a crap shoot ordering something from China, let alone a custom coat but, stupid me I did it anyway and how sorry I am today for doing so. They said it would be about 6 weeks before receiving it and it was.

Been an eBay member for over 20 years. Last 15 or so years it has been a constant decline. Finally had enough and closed account. Not a fan of Amazon but it may be only other option. Constant decline in customer service. In short they just don’t care.

Ebay..approved my return of watch that quit working after 7 days..They sent me a label and approved my refund..I sent watch back to the seller..and then ebay never refunded my money..Now I have no refund..no watch and ebay does not call me back or answer the phone...They are crooks turning into Florida attorney general...**

Nonexistent customer service and they don’t stand behind their Buy Back Guarantee. I ordered my item on eBay and it was filled by seller: Rahila ** out of Richmond, Texas. My issue with this transaction was that I never received my item. I knew what the problem was. FedEx delivered it to the wrong house. The photo that they emailed to me clearly shows the package on the wrong porch. I immediately contacted eBay explaining the item was delivered to the wrong house, which they forwarded to Rahila **.

I bought a vp44 pump from Midwest aftermarket. Paid $1549 for the part. There was no mention of core costs on their item page. Sale went through.. Then got message they would not send item unless I sent a $700 core fee. The sale was already final. Bad business is what is say. Ebay has allowed this as ok to do to a customer. Any other place has to stick by their advertised sale.

Seller's prices have gone up, customer service has gone way down and buyers win. At one time Ebay held approximately 25% of the e-commerce share. Today it's about 3%. As the share drops, costs/fees to sellers to up. Customer service is almost non existent and if you do get ahold of a rep they're at a call center most likely in the Philippines with little or no authority to resolve issues. Finally, as a seller, if you ever had a dispute over a transaction, Ebay will most likely settle in favor of the buyer regardless of the circumstances or how right you, as a seller, might be. This happened to me on a $500 sale. The buyer had blatantly lied and no matter the evidence I sent in Ebay reached into my account and took out the money. With over 5,000 reviews you can see the 1.1 star rating. Just waiting for it to drop below 1.0.

Worst customer service ever ~ I just don't trust they will actually help. They put out false advertising regarding coupons that don’t work and then they have no accountability or resolution. I have spent hours on the phone trying to get resolution and they say a lot of nice sounding words but don't actually do anything to help resolve the issue. So frustrating. I have been on eBay for 20 years, both buying and selling but I’m done with them.

Been with eBay from the start. Noticed the seem one of kind item being sold as buy it now and being auctioned. Also, items being auctioned off on multiple listings. Also using fake tracking numbered and not receiving items. I just bought my last item last night. It's too bad as now it's a gamble more than ever buying off eBay. Now losing money buying and not getting product.

I ordered a watch strap for my watch through eBay, but the vendor never delivered the item, and after multiple calls to the shipper to try and get my item I had to give up. I will never order another thing from eBay because their vendors use lousy carriers that never deliver items ordered. Buyer beware! Do not waste your time and money on this website!

I purchased a Plate Vibrator and never received it. eBay provided a tracking number that DOES NOT match the product. It says it was delivered to my mailbox when it would have NOT fitted on the Mailbox. The Tracking number provided states on USPS, receipt that it weigh oz and that the shipper paid all of $6.00 for the shipping. The dimensions of the product and weight DO NOT match what the tracking number provided by the seller to eBay and no one wants to take responsibility. All the answers I get to my inquiry is all AI generated as they don't comment on the differences of weight of the product and what it is stated on the tracking number provided.

E-bay is so greedy that is charging sales fee based on value of sale and shipping cost. SHIPPING cost is not the profit of seller. Shipping cost should not be use when E-bay fees are circulated. That is wrong. E-bay is getting away. This is illegal practice.

Got screw on e-bay for the 2nd time. 1st time; Bought a tire, when I received it, it had a patch on the threads. No tire store would patch a tire in that area on the tire. Went to have it installed and dealer recommended not to use it. E-bay would not live up to its guarantee. 2nd Time; bought a sweat suit, top and bottom. $24. Ordered XL and when it came in, it was marked XL but wasn't even L. no way it fit. E-bay wants $10 return postage. Would NOT do business on e-bay

On 10/08/2025, my wife purchased a ring from seller, grownstars (14). The ring arrived at the authenticity on 11/08/2025. On 11/12/2025, my wife received information on the ring from the authenticity indicating that the authenticity was verified and that there were minor issues found. The color of the diamond was different than what the seller described. On that day, my wife cancelled the order. We contacted the seller, grownstar (14). They said that they refunded the money ($749.85) back to eBay. We then contacted eBay regarding our refund. They opened up a case. Once their investigation was completed, we were told that no refund would be granted and that the case was closed. We tried numerous times to talk to someone with eBay only to get an automated machine. Long story short. the ring was never delivered and the $749.85 was never refunded. I do a lot of shopping on eBay. However, not anymore!!!

I made a purchase from Ivan **, aka topshelf456. He was very slow to ship, so I requested a refund. He responded with “Sorry for the delay. I can ship today.” Then, nothing. No updates. No responses to further inquiries. eBay denied my refund be a use this seller simply did nothing, and the window for my refund had passed. eBay enabled this particular seller to scam me, then deleted the negative comment I left. I’ve since deleted my account.

In October of 2024, I purchased 2 Milwaukee batteries and the eBay ad stated that there was a 10-year warranty with the batteries. Less than a year later, the batteries stopped working. I contacted the eBay seller (through eBay) and requested they be replaced under warranty. I got no response from the seller. I waited a couple of days and messaged the seller again, but still no response. I then called eBay for support and was asked to send one more message to the seller, so I did.

Bad customer service, after an hour of attempts to talk with a human I opt for the automated chat... WASTE OF TIME THAT WAS, SOMEONE FROM INDIA, RESOLVED NOTHING!!! GOOD LUCK WITH EBAY. DON'T WASTE YOUR TIME!!!!

There is a list of BAD experiences with eBay.com. For this review, I will simply explain my latest experiences. Buyers have opened what eBay calls a case. These file states that they never received the item that they purchased from me. Each item had a tracking number and the tracking number shows that the item was delivered. One buyer stated the envelope was empty. Another buyer stated they had not received it, and tracking again shows that they had received the item. This particular buyer sent several messages to me stating the package had been received, and that it had been damaged in shipping. I instructed the buyer to contact USPS. eBay sent me a message stating that my funds were on hold because of a case that was open regarding a non-received item. The representative, verified that the tracking number showed that the item had been delivered. And my funds would still be on hold for 6 days.

eBay gets a lot of money on fees for a sale of $ 40 they get almost $7 bucks, I mean as a seller you have to buy and do all the work and the shipping, and the cost of the product obviously, I think they should get less money.

Global Automotive the seller on eBay offered refund by my request and send prepared label, get item back. Till now I have not gotten any refund! Refusing to all communication through eBay! Took my money and got item back from me! What a great business practice! eBay does not want to help even thought it's happened through this platform. This issue need to be addressed! Thank you if somebody read this.

I made an online purchase and requested delivery to the address of the hotel where I would be staying. The purchase is listed as delivered, but this did not happen. Even the hotel manager provided security camera footage from the supposed delivery date and time, and nothing is recorded. The name on the signature also doesn't match, as there is no one with that name at the hotel. In short, eBay assumes responsibility for the delivery person who fulfilled the "proof" of delivery, but they also don't send me this proof, and I would like to know what it is, since the hotel's own camera did not record the delivery. Both eBay and FedEx keep blaming third parties, claiming that they both have proof that it was delivered.

A seller on eBay took payment and never shipped, and never responded to message requests. eBay indicated that since I didn’t contact them within 30 days they can’t help me. Meanwhile this seller is still selling on eBay platform and their profile shows I’m not the first person to not be shipped by this seller!

I am 80 years old and because of my 80 chose to purchase computer ink on eBay. I never received the ink and when I filed a complain eBay reviewed it and stated that the seller sent it. I live in a co-op and all packages are stored as received. I will now only purchase items physically in a store so that I can assure my purchase. I will not use eBay for a purchase.

Ebay has gone downhill, if you can sell your items on Marketplace or Craigslist stay away from eBay at all costs, if you are a seller eBay has taken a probably a third of what you make on eBay for selling fees, they hold your payment even though you sent the item to the buyer, eBay will still hold onto your payment. I'm fighting with them right now to get paid, it's been five days since my item was delivered to the buyer and I still haven't got paid, stay away from eBay, eBay has become the biggest fraud now..

I purchase a TV stand on eBay 250 dollars, and a 2 year warranty 25.99. eBay didn't charge me for the warranty. When I caught the mistake I call eBay and told them about it. I was told, “Don't worry,” I had up to thirty days to purchase that plan for the same price that was on their website 25.99. All I had to do is call Square Trade or Allstate and they would take care of me. Now this is all happening on the same day within hours,. Square said yea I could buy that same warranty but it would cost me 50.99. eBay Buyers Protection Guarantee is not worth the paper it’s printed on.🤔

I had a terrible experience with this seller. My package was shipped to the wrong address, even though my correct address was clearly listed on my order. When I contacted the seller, they refused to take responsibility and would not issue a refund, even after UPS confirmed the package was not delivered to me. The seller was unhelpful, dismissive, and provided no real solution. I ended up losing my money and receiving nothing I paid for. I do NOT recommend this seller. Save yourself the frustration and buy from someone reputable who stands behind their shipments and customer service.