eBay Reviews

Ebay sucks. They just screwed me financially for the second time in a year, and that will be the last time. First I bought a water pump from one of their sellers (who was selling defective Chinese pumps that fail immediately). After the defective pump caused my engine to overheat severely, they promised me $2000 as partial compensation. Then when I called them a few weeks later to get an ETA on my compensation, the phone rep just laughed and said they will never pay me a dime. I should have cancelled my 26 year old account that day but instead kept buying from them (LIKE A FOOL). Then I ordered a tire machine and wheel balancer from them which is shipped from China, and the tracking shows that they airlifted it to California, and then New York, (STATEN ISLAND WAS THE FINAL DESTINATION, AND I NEVER RECEIVED ANY OF THE ITEMS I PAID FOR (Tracking CY032695114CN).

Ebay robbery to me twice. They don't send me my products and never gave me my money back. Be careful with Ebay. Never buy anything. They robbery our money. I buy dog food for $60 and cat litter $20 and I lost my money. Ebay never get responsibility.

On a recent sale where all shipping was paid by the buyer, eBay can't after me for double the cost of the item sold months after it was sold for additional shipping. The label was purchased through eBay and delivered. eBay essentially just took my stuff and then charged me for it, and that's collections to force me to pay. The sale was done accurately and legitimately. eBay won't return calls, answer any emails. They won't respond to the BBB complaint. My rating is 100% and they won't give me the time of day to prove to them they made a mistake.

Ebay does not care about the seller the least bit. They charge outrageous fees....if you sell an item at $400. You'll get $160. That's terrible. Even if the buyer pays for shipping costs. If the item is damaged in transit. They hold the seller responsible. Not the transportation service. When they refund you...they refund to any account other than the one you want them to. Like accounts that are no longer active. Then tell you oh well. Ebay is a terrible platform and should be shut down from operations.

God awful. Terrible customer service. Sellers may or not send purchased items and you have no way of working with eBay for resolution. In fact, they will close out the case because sellers can contact ebay but you can't. Bloody awful, never again ebay. I purchased one item, never received and ebay closed out the issue to sellers gain. Another item was returned, I even have UPS receipt, but seller refuses to acknowledge return and ebay is of no help. Again closed out to sellers advantage. If you don't care about your customers ebay you shouldn't have any. Stay far away from Ebay.

Ebay's heyday is long since gone. Constantly moving the goalposts and too many flaws in software like missing postage rates. As for customers it's people who want something for nothing and don't want to pay postage. Businesses who sell at a loss have set this trend. Customer Service useless at problem solving. Only salvation is that you can find things you don't see anywhere else.

I just rejoined eBay after years of avoiding them. Now I wish I had never re-joined and will be closing it again when the last 3 items come in. I had a seller taunt me and threaten me with saying she will report me to eBay and get me banned. She kept saying for 2 weeks she gave USPS my item to ship and USPS kept saying she had not even provided it to them. I provided feedback on her and she replied with lies about our conversation in eBay messaging. eBay would be able to read all of that and would know she is lying but you cannot reach eBay as a buyer.

This company will steal money right out of your personal checking account without your knowledge. Horrible company refused to delete banking information and account. I have never in my life been treated so poorly the live agent would not allow me to speak to any sort of manager. She then asked if I needed any further assistance and hung up on me refusing to resolve my issue. Use selling platforms like Poshmark instead. It’s safer and way less of a hassle. I now will have to close my checking account and set up a new debit card and pin. Save yourselves.

Used eBay for 20 +years.... I Have watched ebay degrade over the last 20+ years... Twenty years ago I could actually speak to an ebay representative; but like many businesses, one no longer can. First they started controlling the ability to place an honest review about some creep who was not honest... (because it affects there fragile "feedback rating"!) and everyone needs a 100% 5 Star feedback whether they deserve it or not!!!! Right? Secondly, Ebay has made it very difficult to "End" one of my listings... (maybe I do not have that right...); afterall, it was my listing right?? Thirdly Ebay now has taken the "liberty" of lowering my "lowest offer" prices without even notifying me! And as we all know there is nothing better than "selling" an item at a price you have ZERO control over!!

⚠️⚠️⚠️ Buyer beware. ⚠️⚠️⚠️ eBay is allowing seller to literally steal your money. There’s no protection for buyers. If they send you damage product you would have to wait up to 30 days to receive your money back. It’s a rip off. There’s no protection for buyers at all. Do not do large purchases with eBay. It’s a buy at your own risk.!!! Received these tires on my front door. $1300 still waiting to get a refund!!!! Seller says he doesn’t see the damage. eBay does not want to help. Do not do business with Ebay on large purchases. Be weird guys. Ebay is not what it used to be.

eBay was great. But now they are losing sales, sellers and buyers. How hard is it to require a photo ID of the front door with package? Most of eBay‘s problems are with buyers and sellers not connecting with product. If eBay require photos, it would solve most of their problems. Sellers would be bound to deliver and buyers would be bound to understand that’s their door with product. eBay policy now is they say it was delivered you must pay. eBay is slowly going out of business.

ebay supports scammer so beware if you plan on selling on ebay. Ebay allowed a scammer to steal my item and over $500 of my money. Beware..... Facebook Marketplace would probably be better.

eBay does not honor its money back guarantee, this is a bad company taking advantage of buyers and sellers, hopefully this antiquated platform will disappear soon, bad bad company, stay away, cancel your subscription.

They have thousands of items that are scams. They are often identical at low prices either sellers that only just signed up. They should be vetting these!!! We purchase them have to wait forever to get our money back after being scammed!

30 year Ebay buyer & seller here. Someone wanted to buy something from me from overseas. I have never shipped or sold overseas before but the buyer begged me. So I got a hold of ebay on the phone & the agent walked me through the whole procedure. The measuring & weighing of the package, then Ebay would sell me the label, sold, shipped & hand delivered to USPS as the label says. I hear 1 1/2 months later the buyer never received it. I went through shipping info & yes I dropped it off & it went on its way but sometime at: Departed Asendia facility, BELL, CA, United States, BELL, United States

Ebay has charge my account without authorization. Claimed a seller cost, I didn't sell anything or buy. Getting through to anyone is a useless attempt.

I sold an item for $20 on eBay. After waiting 2 weeks for payment after the item was delivered and the purchaser left positive feedback, I am scheduled to receive $12. eBay is a vampire.

Horrible customer service, never received my product, FedEx delivery is clearly not my house. I am still fighting with them. They will not honor their refund guarantee as the "seller" has stated it was "delivered". What a scam of a company. Loyal to seller who steal people's money and expect the buyer to be ok with that. I am filing a complaint today with the FTC for this company.

eBay is a scam. Sellers are allowed to take your money immediately, and wait up to 30 days HOLDING TIME. Buyers aren't aware of this when they buy an item. Sellers can lie about shipping time, because eBay allows it. Buyers should never buy from a seller that doesn't accept returns! They WILL screw you.

Never buy anything from eBay. 2 times I didn’t receive the items around 1500 $ loose, When I contacted them for Ebay Money guarantee, they just waste my time and ditch me… The worse website and customer service I ever seen.

EBay is a total scam! 100% geared to protect their fraudulent sellers! DO NOT believe their guarantee! It is also fake! They are nonexistent when it comes to reaching out to a real person and absolutely do not believe you will get any kind of resolution! Not going to happen! This is what I had to do to my washer just to get the incorrect (non returnable) item that was sent to me to work. Keep in mind I ordered the right part they sent me the wrong part.

Two issues in last 2 weeks. Sold an item. Buyer said they did not receive it. PO said delivered. eBay ruled in my favor. Then the guy asked to send it back. My ad said no returns. eBay ruled for the dirtbag. I'm out 2-way shipping. Bought a $190 vacuum. Ad said new unopened. Item came as new open box. No warranty card. No instruction manual. Box obviously opened previously and taped on outside. eBay ruled for large seller. I'll now set it up and see if it works. I have a perfect 100% ebay rating - over 700 transactions in 26 years. eBay has become a one-sided monopoly. The Feds need to cut them down a peg.

The fees and the monthly subscriptions have jumped so high and have so many hidden fees that it is not worth trying to sell anything. Use Facebook Marketplace or some reputable company like Poshmark. I cancel my store after 20 years because I can't afford to sell anything anymore.

Money back from eBay, not happening. Purchased a item from ebay that keeps telling me to contact seller when damage was done by shipping and won't even talk to me about what I need to do other than contact seller and photos show that the seller put fragile stickers all over package, ebay says money back guarantee on damaged items but hasn't been able to get to anyone that's willing to help. I did contact seller as I was told and all he said was he was sorry and that it looks like it was kick from one place to me.

Sellers on eBay list items incorrectly, and eBay allows this practice to happen. Trying to get a refund is a joke and very time consuming. Beware of any items listed by size, as they are frequently incorrect.

I was a customer for 20 years and only bought with the money-back guarantee. Now we have sellers who sell sneakers and shoes from China and don't disclose when they sell products from that country, and size 7 is actually a size 5, and size 8 is a size 6, because everything that comes from China or Asian countries is small. This seller sent me a shoe two sizes too small. I complained to him, and he was very rude, and eBay didn't care at all! So I decided never to buy from eBay again, and don't believe in the money-back guarantee, because it's a lie!

Buy it now and paid the money and shipping cost to seller Mark Kiger from North Carolina. amount involve $168. USPS tracking shows delivered to my address. I can't find it. Then a mail come in with the label apparently attached to the item shipping box originally, with an apology note from local post master that they found this label attached to other paecel boxes but they cannot locate the item. My take is that the seller sloppy package leads to the shipping label detached from the package. Ebay side with seller and did not refund. I lost money to ebay scam. Proper packaging/labeling prevents/protect mail. Seller did not send the item but a box with a shipping label designed to get lost in transit and he knows ebay is on his side and get paid for his scam with cover from ebay.

I have purchased silver coins from eBay and all of my purchases have been counterfeit. eBay makes it impossible to get the refund by not fixing their refund site where you have to mark as shipped with the tracking number. The site will not accept tracking numbers, it errors out and will ask you to try later. This has been going on for me for almost a month. eBay will not fix it as it would help them to keep the commission they earn by enabling the sale of counterfeit coins which they claim is against their policy. Crooks.

eBay is a criminal enterprise. They harbor online predators and actually rule in their favor during disputes, despite the fact that they provide fraudulent tracking numbers, sell products that don't exist, and don't actually ship anything. eBay must be getting kickbacks from these predators, because that's the only way this makes any sense at all. From start to finish, these types of scams typically take about two weeks, before you realize you've been taken and your money is gone, never to be seen again. Engage this website at your own risk. This is a scammer's haven.

eBay sold me 25TB hard drives for $25 each. I was scared they would not work. And they DIDN'T! And the seller quit eBay, closed their account and made it impossible to collect my fees. AND THE IDIOTS AT EBAY DON'T CARE!!! THEY ARE REQUIRED TO PAY ME BACK BECAUSE THEY DID SUCH A FAILURE! BUT NO CALLS, NO NOTHING! I recommend that all of us close our accounts, and tell the rest of the world what idiots these jerks are!

Horrible service. I tried to cancel an item soon after buying it but seller refused. I told him I would just return it then and started filling out the return. I never received the item but they are using that return issue like I received it. Any complaints are met with I need to return the item. The seller refuses to respond at all and upon seeing his reviews, this is his usual behavior. Ebay won't do anything about it. Does anyone have any suggestions of what I can do? Thank you.

Placed an order by mistake. Sent request to cancel 150 seconds after. Buyer refused to cancel saying the item was processed and shipped. Obvious lie. Tracking showed the item was shipped 24 hours later. Called customer service of eBay twice, spending about 2 hours after eBay claimed they called, and cell phone log showing there were no calls. Customer service failed to resolve the case in my favor, rewarding the liar and punishing me who did everything right and told the truth.

I created my account. Placed my order. It was submitted and received as paid in Full and as soon as the confirmation that the amount was paid the website booted me off my account. Was permanently suspended and I submitted a contest letter and absolutely was talked down to and treated like shit by the customer service rep not to mention the 2 hours wasted waiting on the phone. Completely trash ass way of treating a Customer.

In the past 40 yrs I have ordered Items from eBay. over 80% have arrived damaged and unusable. Over the last 13 yrs, it's gotten worse. E-Bay uses Ascendia for its warehouses in Erlanger Kentucky USA and Mississauga Ontario Cda. Who then uses Intelcom (which used to be Dragonfly). Now they use UNI UNI. Reviews on all 3 are horrible. Asendia courier reviews are overwhelmingly negative, with customers frequently reporting lost packages, extreme delivery delays (weeks to months), poor tracking, and terrible customer service, often describing them as unreliable for international shipments, even when partnered with major retailers. Many users complain of unresponsive support and high, unexpected duty fees, making them a highly frustrating carrier choice for receiving online orders.

WARNING, EVERYONE. I would caution you to stop ordering from eBay as they no longer back up buyer protection as per my recent experience. I ordered 2 fans that said that they were delivered and I was given a picture of a porch where my package was delivered that certainly was not mine! The seller (snowflake_864_09) kept giving me the runaround that everything was okay despite the fact that the tracking showed that my order had been delivered stating that it was in its way and not to use the tracking information, and I would receive it by a 1/10. After filing a complaint with eBay, 5-10 minutes later, they found in the merchant's favor, stating that the owner submitted proof of delivery by the picture.

I got my items late, a few were the wrong size even though I asked to verify beforehand, and one was the wrong style, I couldn't return or give feedback on the sellers. Absolutely 0 customer service! I Gogled their phone numbers because they are not listed anywhere, 2 don't work, one will only deal with fraud. Proper scam. Don't buy!

It's not a matter of if you will be ripped off by this scam site, it's a matter of when. I don't know what happened, eBay used to be a reliable site to buy and sell, but now it's run like a criminal organization. 18000 1-star reviews don't lie!

I only order from eBay when I can't get it anywhere else! Well, I am just sick and tired of getting scammed. Over the years I've had stuff not arrive, and the seller told me to go jump in the lake. Stuff has arrived in horrible condition, or was just some garbage. Most recently I ordered a bra and the seller kept repeating that she could sent me the white one more quickly. I made it very clear that I wanted the light flesh color one. I ended up receiving the white one. Seller said would send the correct one. I got a notice say it was delivered on Jan. 9, 26, It is now Jan. 13, 26. I never received it.

eBay has customers service that can’t be reached. They have let ** fake coins ruin the coin auction for eBay. No one trust if the coins are real or not. I bought a fake one. eBay never paid me. I had to sue my credit card company in small claims to get paid.

Selling/buying on eBay from 2000. Opened the store in 2007 with hundreds of items and about $30,000-35,000 invested. Despite all changes - until 2013 experience was positive. Completely started to change from 2015 (new ownership by huge institutional investors) - sales started to drop, my expenses for eBay and PayPal fee plus storage expenses started to be equal to my profit. By 2017-2018 expenses becomes more than revenue!!! And losses just keep increases year by year. Customer Service right now is terrible - no such thing like Seller protection exist anymore - NEVER BEEN REFUNDED by eBay for cheating customers (claiming item not received) or returning items in bad condition!

eBay has gotten so bad, I wish I didn't have to give even one star. I purchased from 3 different sellers. Two of the three collectible items that I finally received are FAKE, and I can prove it. Not only that, one of the items was delivered by eBay delivery. Apparently the driver didn't know how to read an address and was extremely lazy. Instead of leaving the package at my FRONT door, it was in my BACK YARD and could not be seen from the back door or deck. The driver had to have stood at the sidewalk or street and thrown my package over the fence into my back yard.. This is the only way it could have gotten to where I finally found it..

eBay customer service does not exist. They have lately many fake sellers who advertise products and after you order and pay, they disappear without shipping the items. These are scams! You can not contact eBay customer service or the fake seller and you might lose your money if you did not use a credit card that will protect you or if you did not use PayPal. Be very careful and avoid using eBay as a reputable marketplace.

It's not worth buying from eBay unless you know for sure the item you buy is what you're keeping and it's correct in all its necessities. But if it is something that goes wrong due to maybe sizing issues or its functionality didn't serve its purpose due to other factors, trying to return an item back to a seller is lousy ...You lose a lot of money... Don't buy from eBay.

Jameel Reference number ** reference. Reference case number on eBay. This company and individual has discriminated against me and regarding item I’m trying to sell. I have contacted them multiple times and have multiple records confirming I am being discriminated against on their site without any policy violation and on verbal record that he implied and stated that they would like me to not realist items because they do not want it no, it does not go against their policy and cannot tell me what the policy even was. The Attorney General needs to investigate this business. He further hung up on me and ended the call and could not explain any policy or any rules regarding my items and simply said, "We just don’t like it so we don’t want you to list it," when it’s fully compliant with every policy and I’ve heard from other supervisors that it is as well.

I got notification from eBay that I had to "verify my account that it was frozen, I am a new user. So I had tried to put in my debit card and said it couldn't be verified. I then went to the other alternative which is sign up for a PayPal card and then I spoke with a agent via chat. He told me to deposit either 500 or 200 dollars once received he would unfreeze my ebay account. I told him I don't have that much money and I refuse to do so he then told me to GO DIE!! I said excuse me?? He said back, "GO KILL YOURSELF!!" I am like wth?? Please see attachments This has made me to decide not to sell on ebay. Why would they ask for money in your card to sell in ebay? This doesn't sound right at all

No seller protection at all. Forced me to return and refund an item that had a false claim. I proved the buyer claim was false and eBay still refunded. I gave the no returns policy which is a lie by eBay too. They take no responsibility at all. Their fees are also ridiculous! Don’t do business with them!

Been with eBay 23 years. 2 million in sales. Recently closed my eBay store, removed 90% of my listings. Worthless as impossible to sell coins, gold, high end watches, jewelry with their high commissions and fees, plus that's not enough, they want you to promote your listing. They generate a label for me to print then give me a strike because there's no tracking. It's their label, and the p/o does not track first class. I sold an item out of the US did not arrive, even though tracking showed it was in their country. Customer complained. eBay took the money out of my acc. 2 weeks later item arrived, customer no longer will answer my emails. And eBay says I have to deal with customer for my $$$ back, so GOODBYE THIS BS CO.

I will never buy from them again. They have let a seller say I requested a refund, when I didn't!!, Then the seller relisted said item for over 3 times the amount!!! They wouldn't do a d*** thing to help me. Not a single thing!!!!! Asked to talk to a supervisor and they wouldn't even get on the phone!!!! HORRIBLE CUSTOMER SERVICE!!!!!

On November 10th, 2025, I purchased what I thought was a beautiful coat from a dealer out of China. Even before purchasing I read the reviews and googled their eBay business name. I knew it was a crap shoot ordering something from China, let alone a custom coat but, stupid me I did it anyway and how sorry I am today for doing so. They said it would be about 6 weeks before receiving it and it was.

Been an eBay member for over 20 years. Last 15 or so years it has been a constant decline. Finally had enough and closed account. Not a fan of Amazon but it may be only other option. Constant decline in customer service. In short they just don’t care.

Ebay..approved my return of watch that quit working after 7 days..They sent me a label and approved my refund..I sent watch back to the seller..and then ebay never refunded my money..Now I have no refund..no watch and ebay does not call me back or answer the phone...They are crooks turning into Florida attorney general...**

Nonexistent customer service and they don’t stand behind their Buy Back Guarantee. I ordered my item on eBay and it was filled by seller: Rahila ** out of Richmond, Texas. My issue with this transaction was that I never received my item. I knew what the problem was. FedEx delivered it to the wrong house. The photo that they emailed to me clearly shows the package on the wrong porch. I immediately contacted eBay explaining the item was delivered to the wrong house, which they forwarded to Rahila **.

I bought a vp44 pump from Midwest aftermarket. Paid $1549 for the part. There was no mention of core costs on their item page. Sale went through.. Then got message they would not send item unless I sent a $700 core fee. The sale was already final. Bad business is what is say. Ebay has allowed this as ok to do to a customer. Any other place has to stick by their advertised sale.

Seller's prices have gone up, customer service has gone way down and buyers win. At one time Ebay held approximately 25% of the e-commerce share. Today it's about 3%. As the share drops, costs/fees to sellers to up. Customer service is almost non existent and if you do get ahold of a rep they're at a call center most likely in the Philippines with little or no authority to resolve issues. Finally, as a seller, if you ever had a dispute over a transaction, Ebay will most likely settle in favor of the buyer regardless of the circumstances or how right you, as a seller, might be. This happened to me on a $500 sale. The buyer had blatantly lied and no matter the evidence I sent in Ebay reached into my account and took out the money. With over 5,000 reviews you can see the 1.1 star rating. Just waiting for it to drop below 1.0.

Worst customer service ever ~ I just don't trust they will actually help. They put out false advertising regarding coupons that don’t work and then they have no accountability or resolution. I have spent hours on the phone trying to get resolution and they say a lot of nice sounding words but don't actually do anything to help resolve the issue. So frustrating. I have been on eBay for 20 years, both buying and selling but I’m done with them.

Been with eBay from the start. Noticed the seem one of kind item being sold as buy it now and being auctioned. Also, items being auctioned off on multiple listings. Also using fake tracking numbered and not receiving items. I just bought my last item last night. It's too bad as now it's a gamble more than ever buying off eBay. Now losing money buying and not getting product.

I ordered a watch strap for my watch through eBay, but the vendor never delivered the item, and after multiple calls to the shipper to try and get my item I had to give up. I will never order another thing from eBay because their vendors use lousy carriers that never deliver items ordered. Buyer beware! Do not waste your time and money on this website!

I purchased a Plate Vibrator and never received it. eBay provided a tracking number that DOES NOT match the product. It says it was delivered to my mailbox when it would have NOT fitted on the Mailbox. The Tracking number provided states on USPS, receipt that it weigh oz and that the shipper paid all of $6.00 for the shipping. The dimensions of the product and weight DO NOT match what the tracking number provided by the seller to eBay and no one wants to take responsibility. All the answers I get to my inquiry is all AI generated as they don't comment on the differences of weight of the product and what it is stated on the tracking number provided.

E-bay is so greedy that is charging sales fee based on value of sale and shipping cost. SHIPPING cost is not the profit of seller. Shipping cost should not be use when E-bay fees are circulated. That is wrong. E-bay is getting away. This is illegal practice.

Got screw on e-bay for the 2nd time. 1st time; Bought a tire, when I received it, it had a patch on the threads. No tire store would patch a tire in that area on the tire. Went to have it installed and dealer recommended not to use it. E-bay would not live up to its guarantee. 2nd Time; bought a sweat suit, top and bottom. $24. Ordered XL and when it came in, it was marked XL but wasn't even L. no way it fit. E-bay wants $10 return postage. Would NOT do business on e-bay

On 10/08/2025, my wife purchased a ring from seller, grownstars (14). The ring arrived at the authenticity on 11/08/2025. On 11/12/2025, my wife received information on the ring from the authenticity indicating that the authenticity was verified and that there were minor issues found. The color of the diamond was different than what the seller described. On that day, my wife cancelled the order. We contacted the seller, grownstar (14). They said that they refunded the money ($749.85) back to eBay. We then contacted eBay regarding our refund. They opened up a case. Once their investigation was completed, we were told that no refund would be granted and that the case was closed. We tried numerous times to talk to someone with eBay only to get an automated machine. Long story short. the ring was never delivered and the $749.85 was never refunded. I do a lot of shopping on eBay. However, not anymore!!!

I made a purchase from Ivan **, aka topshelf456. He was very slow to ship, so I requested a refund. He responded with “Sorry for the delay. I can ship today.” Then, nothing. No updates. No responses to further inquiries. eBay denied my refund be a use this seller simply did nothing, and the window for my refund had passed. eBay enabled this particular seller to scam me, then deleted the negative comment I left. I’ve since deleted my account.

In October of 2024, I purchased 2 Milwaukee batteries and the eBay ad stated that there was a 10-year warranty with the batteries. Less than a year later, the batteries stopped working. I contacted the eBay seller (through eBay) and requested they be replaced under warranty. I got no response from the seller. I waited a couple of days and messaged the seller again, but still no response. I then called eBay for support and was asked to send one more message to the seller, so I did.

Bad customer service, after an hour of attempts to talk with a human I opt for the automated chat... WASTE OF TIME THAT WAS, SOMEONE FROM INDIA, RESOLVED NOTHING!!! GOOD LUCK WITH EBAY. DON'T WASTE YOUR TIME!!!!

There is a list of BAD experiences with eBay.com. For this review, I will simply explain my latest experiences. Buyers have opened what eBay calls a case. These file states that they never received the item that they purchased from me. Each item had a tracking number and the tracking number shows that the item was delivered. One buyer stated the envelope was empty. Another buyer stated they had not received it, and tracking again shows that they had received the item. This particular buyer sent several messages to me stating the package had been received, and that it had been damaged in shipping. I instructed the buyer to contact USPS. eBay sent me a message stating that my funds were on hold because of a case that was open regarding a non-received item. The representative, verified that the tracking number showed that the item had been delivered. And my funds would still be on hold for 6 days.

eBay gets a lot of money on fees for a sale of $ 40 they get almost $7 bucks, I mean as a seller you have to buy and do all the work and the shipping, and the cost of the product obviously, I think they should get less money.

Global Automotive the seller on eBay offered refund by my request and send prepared label, get item back. Till now I have not gotten any refund! Refusing to all communication through eBay! Took my money and got item back from me! What a great business practice! eBay does not want to help even thought it's happened through this platform. This issue need to be addressed! Thank you if somebody read this.

I made an online purchase and requested delivery to the address of the hotel where I would be staying. The purchase is listed as delivered, but this did not happen. Even the hotel manager provided security camera footage from the supposed delivery date and time, and nothing is recorded. The name on the signature also doesn't match, as there is no one with that name at the hotel. In short, eBay assumes responsibility for the delivery person who fulfilled the "proof" of delivery, but they also don't send me this proof, and I would like to know what it is, since the hotel's own camera did not record the delivery. Both eBay and FedEx keep blaming third parties, claiming that they both have proof that it was delivered.

A seller on eBay took payment and never shipped, and never responded to message requests. eBay indicated that since I didn’t contact them within 30 days they can’t help me. Meanwhile this seller is still selling on eBay platform and their profile shows I’m not the first person to not be shipped by this seller!

I am 80 years old and because of my 80 chose to purchase computer ink on eBay. I never received the ink and when I filed a complain eBay reviewed it and stated that the seller sent it. I live in a co-op and all packages are stored as received. I will now only purchase items physically in a store so that I can assure my purchase. I will not use eBay for a purchase.

Ebay has gone downhill, if you can sell your items on Marketplace or Craigslist stay away from eBay at all costs, if you are a seller eBay has taken a probably a third of what you make on eBay for selling fees, they hold your payment even though you sent the item to the buyer, eBay will still hold onto your payment. I'm fighting with them right now to get paid, it's been five days since my item was delivered to the buyer and I still haven't got paid, stay away from eBay, eBay has become the biggest fraud now..

I purchase a TV stand on eBay 250 dollars, and a 2 year warranty 25.99. eBay didn't charge me for the warranty. When I caught the mistake I call eBay and told them about it. I was told, “Don't worry,” I had up to thirty days to purchase that plan for the same price that was on their website 25.99. All I had to do is call Square Trade or Allstate and they would take care of me. Now this is all happening on the same day within hours,. Square said yea I could buy that same warranty but it would cost me 50.99. eBay Buyers Protection Guarantee is not worth the paper it’s printed on.🤔

I had a terrible experience with this seller. My package was shipped to the wrong address, even though my correct address was clearly listed on my order. When I contacted the seller, they refused to take responsibility and would not issue a refund, even after UPS confirmed the package was not delivered to me. The seller was unhelpful, dismissive, and provided no real solution. I ended up losing my money and receiving nothing I paid for. I do NOT recommend this seller. Save yourself the frustration and buy from someone reputable who stands behind their shipments and customer service.

I found something I’ve been looking for on eBay just to find out they don’t take American Express. I only carry one credit card, but I guess I’ll have to find it out Etsy or Amazon are one of the other mini buying warehouses.

I ordered a bottle of Oxy Powder Colon Cleanse that clearly said it was a 120ct bottle and they sent a 60ct. I got in touch with Wannget which is the company. They are rude, and hard to work with. I also ordered Castor oil from Foodo_62 and they sent my order to someone else's address so I contacted them but didn't get the help I needed. I am finding out that you can't trust some of the people who sell on E-Bay. All this trouble just started a few weeks ago. I have been very happy with their service until a few weeks ago. Now I am afraid to order again because of all this trouble.

I have been using eBay for 20 years and this is company has just been getting worse and worse, I will finally be closing my account. I have made thousands of sales and purchases on this platform but have always received terrible customer service. You pay for "buyer protection" but get no protection at all. The site is full of scammers and deliveries go missing while eBay customer support do nothing about it. Royal mail have lost a high-value purchase of mine and eBay are holding me as the buyer accountable, please tell me where is the "buyer protection" we are paying for? Their greed is killing their consumer base and driving away their loyal customers. Reading other reviews everyone is having the same experience it seems, disgraceful. The worst selling platform I have ever used.

eBay allows scams and doesn’t do anything about it. I sold a phone and set up a return for the buyer. The buyer used their own shipping label to send back even though I provided one. The package said delivered to my zip code online, but didn’t display my full address. eBay considered that good and refunded them and is coming after me for money. I went to post office and the address he sent it back to me was wrong. I told eBay and they didn’t care. They said as long as it shows the zip code that’s good enough. eBay said, "Too bad."

Holding my funds 3 weeks! After they received the item!!! Called and spoke to two different customer service people who could not explain any logical reason for the hold. Nothing was done. So you have to wait weeks after the item sold was delivered for your funds to be released. Avoid! Sell somewhere else!

eBay basically sold me a replacement part that was misrepresented in the ad on their website. They then did not put it in my purchase history so that I could return the item to the seller. I have a complaint with the bank that handled the charge and I boxed up the item and am sending it back to the seller at my own expense. Ebay employees are basically cowards that hide behind AI bots and virtual assistants because they don't have the brains to answer humans questions. Very shady company and I will be running their company name into the ground every chance I get.

I have been a eBay seller for over 22 years. This company has screwed me over numerous times. I closed a 22 year account and unfortunately open a new account only to be screwed over again. Their customer service is absolutely horrendous. I would recommend contacting the FTC anytime you have issues with eBay as their customer service will not do it. The last issue I had I had to reverse credit card charges on a MasterCard because they were so incompetent. You don't have to look for to see that this business should not be in business. I will do my best to never purchase anything off of there again.

I sold something on eBay for $65. They say they charge 13.6%. After the sale, they sent me $34.95 thanks to them charging 13.6% for shipping and taxes too. That's 53.76%. I joined eBay in 1998, used to sell a lot with them. I will NEVER sell on eBay again. Marvinboots 2463 reviews. May they choke on their greed.

I purchased a Milwaukee 12volt tool and eBay knew that the seller is a scammer from SOUTHEAST ASIA and refused to cancel the order. So ended up losing $180.00 an item never received. I opened a complaint case with eBay. After ten days of waiting suddenly they closed it without any response.

orre5990. zhaolei_257. dfer-7999. orth411. Beware, these people sell counterfeit coins that I had checked out by coin expert. 100% FAKE. I am still trying to get my money back. How is it possible that eBay does not know about this.

Beware of fraudulent sellers with zero customer support. After being a customer for over 10 years, I am done with eBay. $62.00 dollars stolen from me by a scam seller. Also, they only agreed to follow up on the purchase if I gave them a good review.

We purchased a RV cover from ENDFOXSTORE on Ebay. We have a 30' travel trailer and the size was for 30-33'. There was too much slack, so we returned it with EVERYTHING that was sent, but seller claims that I did not return everything and it was not sent in the original condition. They kept 47.2% or $175 of my refund. I did return everything, but I don't have pictures to prove it. ENDFOXSTORE also used the excuse "not returned in original condition" to keep your money. I've included a picture from the seller "explaining" not returned in original condition. I sent it back in the same box I received it. I did file a complaint on Ebay against ENDFOXSTORE and they ruled in my favor and refunded the total amount. Is ENDFOXSTORE playing a game with Ebay to keep more money?

This is a scamming, scumbag company that recruits and supports the likes of them for vendors. They don't honor their policy, and you won't get your money back from falsely advertised products. E stinking bay. DO NOT BUY FROM THEM!

If I could possibly make a negative five star I would! Never in a million years would I have thought I would have issues with eBay but not only have they not stood by their guarantee of money but they have been very rude, disrespectful, unprofessional and condescending but to refuse to refund an order I never received and to call me a liar and claim they have a signature. I never signed for anything.

Scammed by seller with an illegal counterfeit item, and the seller called me curse words, and eBay would not take responsibility for creating a return option. They are weak and incompetent. Do not use eBay.

I bought a watch on eBay. I called because I believe it was fake. I was told it was preauthenticated. When I sold the watch on eBay, I was told it was fake. They refuse to give me a refund because it was 30 days. When they told me it was real.

I was trying to sell 3 silver coins. I had never sold on EBay before. I went through the process of putting my items in. The app gave me choices so I tried an auction sale for all of them. I put them in all the best categories I could. Nowhere while I putting them in did ever see a charge for any of the options. All I knew was that EBay took a percentage if they sold. After several weeks and no real offers I decided to remove them. I was just looking around the and clicked on something and a bill came up for over $90. I was floored. I had never seen a charge for anything while I was putting them in. Don’t they have to tell you that there will be a charge for something at the time you try to add it on? This really sucks. It’s like a hidden fee they don’t tell you about. What about saying this is what it will cost to list your item when before you push that button to activate your item.

Seller never sent my package but eBay said they would not refund my money because seller had sent tracking and since they said seller has disappeared but still never got my package and I am out $121.08, don't trust eBay.

If I could give eBay a zero I would. They have no customer service. I didn't get an item when I was supposed to so I tried to contact them and it was impossible. I did a search to see if I could find an 800 customer service number. One popped up on the screen, so I called it but it turned out to be a horrible scam. Somehow the scammer knew everything about my eBay account and issue, which leads me to believe that he had access to the eBay system! After that, I was done with ebay, and I recently tried to close my account with them because I never, ever want to deal with them again.

I’ve been an eBay buyer for more than 20 years, but I’m very disappointed with how customer service has declined. It’s almost impossible to get real help anymore. Everything is handled by automated AI systems that don’t understand the problem and just keep sending the same responses over and over. When you try to resolve an issue or file a return, eBay doesn’t even follow its own return policies. As a loyal buyer, I’ve always trusted that eBay would step in when a seller failed to do the right thing — but that’s no longer the case. It feels like buyers are left on their own while eBay ignores clear evidence and policy guidelines. After two decades of using eBay, I can honestly say it’s become frustrating and disappointing. eBay seriously needs to improve customer service, restore buyer protection, and make live support accessible again. Loyal customers deserve better than automated responses and policy loopholes.

eBay failed to declare customs when they shipped my parcel. I had to pay customs twice. When I asked eBay for a refund of the taxes they collected, they turned into criminals. They refused to issue a full refund. They were unpleasant, unprofessional and downright **. Screw eBay, Aliexpress has better customer service.

I’ve had one of the most disappointing experiences as a long-time, high-rated seller on eBay. My account was permanently restricted even though every item I sold went through eBay’s Authenticity Guarantee and passed verification. eBay claims there were “bad buying experience patterns,” yet none of my buyers ever received counterfeit items or reported authenticity issues. Ironically, one buyer said they didn’t even trust eBay’s own authentication process — and somehow, eBay still blamed me instead of defending their own system.

Stole 403$ from me and no refund is possible. They just told me after 2.5 months of aggravations and waiting to contact my credit card provider to resolve it with them. Unbelievable! 4 different stories later they tell me it's too late to take my money back. Never will I deal with them again!

I bought a pair of western boots, had to return them. The seller rejected the return, seller opened a case. I paid over $300 for the boots, eBay kept my boots and refunded me $54. I closed my account, member sent 2012, no more dealing with eBay.

Zero customer service. Problem not solved. Refers to numbers to robots. Paid $5 for what? This site is ridiculous and I believe to be a scam. Buyers beware. Supposed to help but sends you in automated circle.

I bought a globe of the planet Mars, only to see that it would be shipped a month and a half from purchase. I tried to cancel the order immediately, but E-Bay made this impossible: "It is too soon to cancel this order, try back later."

I’m extremely disappointed with my experience on eBay. After deciding to close my account, I was told that I needed to remove all of my listings first. Although it felt like an unnecessary barrier designed to make account closure difficult, I complied and removed hundreds of items. When I attempted to close the account again, I was informed that a confirmation email would be sent to finalize the closure — but that email never arrived. Despite repeated attempts, my account remained open, and eBay continued to issue charges.

I am an individual that does not appreciate being lied to. From my experience I was surprised to discover that Ebay will say whatever is needed to make a sale and that includes lying to customers. I always thought Ebay was a trustworthy site to purchase or sell items as it turns out they will do or say anything to make a sale. I have had exceptional service using Amazon and after what Ebay pulled on me, I would recommend to anyone to check out Amazon before buying on Ebay, they treat their customers with respect. If you decide to buy from Ebay, make sure you read everything carefully and be very persistent as to your follow up. Ebay tries to always blame the seller if there is a problem you are always referred to the seller, they (Ebay) will not accept any responsibility for an issue.

I recently bought three items (sewing patterns) from a seller. The shipping costs for each item were added together and I was charged nearly $60 to ship three sewing patterns. This is egregious and outrageous. I asked the seller if he could give a partial credit because the shipping should have been significantly less. He tried and said he couldn't because the items were shipped through eBay's International Shipping system and the charges were set. I contacted customer service to see if they could help, and the agent kept me on the phone for an hour talking a lot but saying nothing of substance, and I finally put it to him and asked if he had a solution and he didn't. Nice! After wasting an hour of my time. He said he would send a message to his colleagues to see if they could help, and someone should come back to me in a day or two. That was about a week ago and nobody has contacted me.

Do not do business on eBay, they support scam artist. I was charged 184 dollars for items that were sent to the wrong address (intentionally). Why do I say intentionally because they have done this to others (same scam). Seller has a 28.6 % rating, mine is 100%. Who did they side with in this obvious scam, the scam artist! Don't buy things on Ebay!!!

Terrible experience. I had my account suspended twice in one day and can’t even get hold of CS to find out why. I can’t figure out what I could have possibly done to get suspended. But probably a blessing in disguise after reading all the other terrible ways eBay treats sellers & buyers.

This is my first and last time purchasing items from eBay. I ordered a face cream and lotion. The seller sent the wrong item, and the face cream was not sealed and looked used when received. I requested a return the same day. The seller did not give full refund as advertised and claimed that the face cream was damaged and used. I called their customer service number, but I could not talk to a representative. The seller's name on eBay is "ojimiglo". I got the right product from Poshmark. My experience with eBay is very stressful.

Purchased a generator from seller gaomengmeng. Never received item. eBay money back guarantee not helping at the same time my credit card was compromised. Do not buy from eBay. Only bought because eBay money back guarantee. Absolutely no way to contact anybody at eBay and they've declined my claim and they're helping the scammer take money for more people and compromise people's credit cards. Never had problems with eBay before but when you do they can be a big one. This one cost me $420 and nobody at eBay will even try to help or can I even get ahold of anybody. My claim number was **.

Purchased a phone that stopped working same day. When searching the serial number, did not match the description. Seller lied and gave partial refund. Nice racket selling fake phones that break, keeping a good portion of the sale, rinse and repeat.

So you think you're covered by the buyer protection? Think again. Placed an order, order shipped, order was marked as delivered...but no package. So I filed a claim. The claim was denied. Was told I had to deal with USPS...which is a whole other joke of a service. They don't care about you or your orders. All they care about is taking your money and saying any issues aren't their problem. They won't get another penny from me.

I like to remind customers that Theft from the buyers is the problem. My experience with eBay has always been good and perfect and it is an extremely good platform to list an item for sale. But an unusual experience has occurred recently and I hope Ebay will continue to review my case with the buyer. As a seller, we hope hope for a smooth easy transaction.

I have sold on eBay 13 years and it has become a nightmare for sellers. Their AI is a total joke for making decisions. As a Top Rated Seller, I have had three serious claims recently where buyers lied to get a refund and eBay automatically sided with them, with no chance for me to have a fair say! There have been many lesser claims as well, where buyers lied to get free shipping on a return. Very easy to game the system at sellers' expense.

Why is Ebay ok with facilitating fraud? When you tell them about counterfeit items being sold they don't care. They just have their AI do a check and of course their AI never finds an issue and talking to a person in customer service is impossible.

Simply don’t buy from eBay. You will have bad experience no customer service no money refund even after refund the item. I purchased one item and returned. The seller said didn’t receive and I have the proof he received. And eBay didn’t do anything. Close the case didn’t send my money back.

The eBay Customer service is GREAT with money back Guarantee, but most sellers on eBay are lying and almost everything on this platform is fake and clone, the sellers attract you with low price for athletic items but when you receive it in your hand you notice its either fake or clone item or not as described, I had this bad experience many times over and over and I am so tired of shopping on eBay, I promised myself to never ever shop anything on this website, it's just a headache...

The site is so great to use to buy and sell, BUT, the function, getting paid, and fees, are awful. CUSTOMER SERVICE AND THE AI "assistants" ARE THE WORST ONLINE SERVICE I'VE EVER HAD IN MY LIFE. EBAY needs a clean sweep and do what they use to do and support their customers. Now they hide behind a corporate wall!!

I’ve been with eBay for 10 years, and every year it just gets worse. The customer service reps don’t even know their own policies. When you call for help, they tell you to do one thing—then once you follow their instructions, they turn around and say, “Oh sorry, because you did that, we can’t help you anymore.” So now you’re stuck, even though you only did what they told you to do. They refuse to take accountability for their mistakes and just leave you out to dry. On top of that, every year they keep taking a bigger and bigger percentage of your sales. Absolute garbage platform.

Been on eBay 20 years and I am done. They care nothing for customers or sellers. The fraud and fakes are everywhere. Do not buy from ebay. Buy from somewhere else. Please do not get burned by this platform.

Account got banned out of left field and eBay refuses to give a reason or even let me talk to a person. All messages are returned so quickly and with a boiler plate response that it is clear that they were reviewed by a bot. Awful, awful company. Save yourself the grief and frustration.

Awful! Awful! My account was permanently suspended twice on eBay and no reason was given nor was I given a chance to appeal the decision. I tried to speak with a human to no avail. I am so disappointed in eBay. Stay away!

I purchased mints from Ebay seller, Directnetworksolution, who messaged me they were delivered. I informed him I did not receive anything. He responded saying that the UPS tracking number indicates delivered. I called UPS who informed me the tracking number is addressed to a DIFFERENT PERSON and DIFFERENT ADDRESS. I informed Directnetworksolution who repeated that the tracking indicates delivered.

Vendor protector disregarding customers. Abused and scammed by its venders. Will not allow to negative rating or unfriendly feed back of their vendors. Very frustrating to deal with when you encounter a bad vendor or even being taking advantage by.

Ebay is full of false advertisement, false reviews, and full of fraud. I would bypass the use of this platform, a lawsuit has been filed in federal court and eBay's days are numbered. The site is designed to benefit the seller regardless of their actions.

I will never buy anything from an Ebay vendor again. NOT because of the vendor but because of Ebay's policy of NOT standing behind their money back guarantee. I bought an item from a vendor for the small amount of $13.00. But it was never delivered. I notified ebay and waited for several days per Ebay instructions and asked the vendor for a refund. No answer. So I asked ebay for help on the first day allowed which was 10 days after purchase. Within 10 minutes I received a response from Ebay... Case closed as vendor said item was delivered. WTF!!!! DON'T EVER TRUST EBAY very sad to say ..

Received order for item on eBay. I go to print the shipping label and cannot print it as eBay is displaying an error message below address Line 1 that states "Please only use 40 characters". The top of the popup window used to print the label states "Your Ship to Address contains some errors that need to be fixed before purchasing the label. Please note that you may not be covered by the eBay Seller Protection Policy is the changes you make are substantially different from what the buyer intended."

For a year I was considered a below standard performance seller. eBay was charging an extra 6% fee on all my sales. Last week they sent me an email notifying that my performance has improved and all my selling limitations were removed. My sellers dashboard immediately changed to “above standard” performance. However eBay continued charging the fee. Customer service was no help and explained that they would stop charging the fee in September. eBay policies say that the fee is charged starting the next month after my performance was deemed to be “below”. I could not find anywhere anything about when the fee stops after my performance is upgraded. I think it is deceptive practice.

Seems eBay is trying to extort personal info such as my SS# and other info that they don't need before they send me my payment. They can keep the measly $48.36 and miss out on all the exuberant fees they would have collected otherwise. I give eBay only one star because one cannot give them zero.

I ordered flea collars from eBay. My dogs ended up going to the vet for flea infestation. The vet said the flea collars were fake. The seller's post had been taken down for violating eBay’s policies. The seller refused to refund. I called eBay and the representative scolded me about waiting 30 days to call. I explained we waited over 4 days to put the dollars on them, then a few weeks to realize our dogs' miserable scratching was from fleas. Then had to make a vet appointment to find out the collars were fake. eBay would not refund me. Luckily PayPal did. PayPal is awesome. I closed my eBay account and will never be scolded like that again from them.

I have used eBay for years until recently. I've had my debit card compromised twice now so I closed my acct. Of course I am not positive someone got my card# there but it's odd since it's the only site I've used online. Frustrating not to be able to use the site now because sellers don't accept money order or most sellers don't use Venmo. I'm tired of getting my card hacked. No more.

EBay feedback rules state "false positives are not allowed" yet a Seller ndakotawp left a lie filled false positive ruining my flawless feedback score..eBay refuses to remove the false positive lies...Seller is steal (on purpose) selling on eBay. F-

Worst company I’ve ever done business with. I made them thousands and thousands of dollars and they wouldn’t even have my back on a brand new pair of shoes someone wore and ruined then returned. I see many others have given you 1 star as well. Good job ruining your company!!!!

Ebay allows buyers of sealed trading card boxes to open the box, open the packs, then return the item incomplete under their "money back guarantee" program. You are forced to then refund the entire amount. If you appeal, the response for denial is "eBay doesn't have physical contact with the item so we are not in the position to determine who caused the problem". Be aware of this policy!!

My experience as a seller on eBay, sucks, sucks, sucks. Why! Because as a seller the fees are way too high we sell items so low our profit are Nil to none and seems to be based on volume. Ebay allows buyers to lie on reviews and Ebay refuses to change this. Ebay also allows buyers to blame sellers for late shipments sucks and plus write a bad review sucks. Ebay has become nothing more but a bribery site for buyers plain and simple. I used to like ebay now I hate them. They suck big time. I sold this item below and describe it to a T yet guy wrote a bad review saying it was described what it was not and Ebay allowed the review to stay up. This is just one case, never will I sell on ebay again. Ever! Unless Ebay changes its policy and give sellers the same right to write a bad review for buyers and post it. Ebay used to let sellers give a negative review.

I bought items from Ebay for a very long time. Years and never had many issues with them them until lately I've been getting orders that say delivered with tracking number and everything and when I look they are not in my box, but later in the afternoon they would arrive with the mail. However, I have order that said delivered but never arrived. When I realized days later I filed a claim with Ebay, but right away they refused to give my money back because the tracking said I received my item. In other words, no picture, no proof. Just the tracking was enough for them to reject my claim right away.

****Warning do not sell on eBay.**** They can not do basic math and do not care if they ever pay you. The buyers are winners and they always win. I have called and fought with them multiple times. Until they are able to do basic math. It is a waste of your trying to teach them how to do basic math. I give up. They win but I'm going to sell on Amazon. They don't suck and can do basic math.

I had a problem which seems like it should be pretty common but there is no way to contact a human at all. If your problem is not within their limited AI parameters you will be sent in circles for a while then disconnected. No humans are available. I finally got their phone number after a couple google searches and went through the same prompts I had gone through online. It about 2PM Eastern standard time when the machine said I was not within business hours and hung up. It seems I almost always have a problem with Ebay. Amazon is such a pleasure. I don't know why ebay is so damn bad.

SELLER WARNING: Ebay used to be a place for sellers and they protected them against buyers and situations that were wrong... misusing the returns system, writing fraudulent reviews, etc.... Now it's buyer protection only on everything. You can have a buyer receive an item, decide they didn't like it and as a seller have to pay for the return, simply because the buyer used a return option that made the seller pay for the label. You call and dispute the return and Ebay gives you some run around about how you can hold them accountable after you approve the return, pay for the label and receive the item. Only to find out, no you have to complete the return and report the buyer and hope that they take action or give you a credit. There is no consistency in their policies except to protect the buyer at all costs. Yes Ebay is a business and is there to make money.... yes the buyer is spending that money. But what they miss in the equation is the seller provides the product. If you don't have the seller, what is the buyer suppose to buy??? I'm just a small fish in a big sea and nothing I say to them on the phone will ever matter.... Think it's time to move on to another platform or just my own website.

For several times I've tried to get my money from back from eBay when the product has never arrived. They have no integrity and most the time I have to call up my bank and report it. Many things I've ordered have taken over a month to get to me. Absolutely no excuse whatsoever then I called the sellers and they just outright lie. Done with eBay forever. Not worth it. No integrity.

Ebay will not stop a buyer from calling me harassing me. Buyer named ** at Barnard College in NYC falsely claims to never have received an item. But it was delivered. She is also claiming to be an attorney which is a lie. She is one of those "lifelong" students who have no intention of graduating. I followed all the correct steps required of me as a seller. She couldn't afford the item to begin with and tried unsuccessfully to get reimbursed. Human resources at Barnard College should investigate the ethics of one of its students.

eBay has created a system where they force sellers to abide by "the customer is always right" at their own expense. They allow buyers to leave negative feedback even if they are just in a bad mood, and they disallow buyers from leaving negative feedback for buyers (only positive and neutral). In this way, eBay allows buyers to hold sellers hostage and meet any demands out of fear of a negative feedback that tanks your reputation for an entire year.

Stay away from Ebay. It used to be a respectful place to buy and sell your items. Not anymore. They will arbitrarily suspend your account simply because they feel like it without giving detail explanation. Their explanation for suspension is usually wrapped in fancy words that mean nothing. They chose to embrace mediocrity and incompetence as their motto. In my opinion they will not last long with their newly substandard policies and dealings they embraced.

eBay helps scammers! A buyer said I sent a cheap Timex instead of the $1000 Omega I sent him. eBay always sides with the buyer if they say the item was not as described. Many sellers are being scammed by dishonest buyers. In this case he got the $1000 watch and eBay agreed to refund his money. He will probably sell it on ETSY. eBay trust the buyer with a strange name and a 7 month account versus my 18 year account with a perfect score.

I would put zero stars but I had to put 1. They sell your items and hit you with hidden fees and then expect you say thanks. Complete and total scam. I sold 2 items and received a bill for 168. I was told in the beginning I would make 190 profit but nope got the burn job instead.

Do not use eBay as a seller or a buyer, as a seller you have no help from customer service team, they do not care about sellers only buyers and then with that you are very limited with what they willing to help you with. It takes days sometime almost a week to hear from a team member and all they want to do is try and spin everything to being your fault and that you're in the wrong no matter what. Do not use ebay. It's a dinosaurs whose time has passed and needs to go away.

Ebay suspended my account and I don't know why and they aren't going to tell me why. I am a Grandma who has bought 3 Fisher Price toys for her granddaughter. That must be a terrible thing to do in Ebay's world. I am suspended for life... seriously Ebay... You must not want buyers.

I recently ordered a pet gate for $83.10 on eBay. The item was shipped through UPS, and according to the order tracking, was delivered to my work address. However, I never found the item in our mail room or anywhere in the building, and the video camera on our loading dock indicated no such delivery at that date and time. I filed a complaint with both UPS and eBay. UPS eventually told me that that shipment was delivered to a completely different address, which is why I could not view the delivery photo (which required me to enter the delivery zip code). eBay basically said that since the tracking indicated the item was delivered, they were going to close the issue. The seller (though they had initially offered to refund the money), also stopped responding to my messages. So neither eBay nor the seller (aishopping2, I'm guessing some outfit based in China) opted to stand by their customer. What a disgrace!

This site is garbage to me. They took it upon themselves to print out a shipping label without telling me how the process goes. They need to explain the whole process way better. Also apparently you can get refunded for the label if you go to Canada Post but CP says the opposite. Ebay gives you a long time to do this and that but in reality your shipping labels expire after a certain time frame and the charges are insane if you can't fulfill a shipment. I tried selling one item on ebay and got confused and then I get hit with fees left and right and sketchy emails warning me about upcoming charges that don't seem legit. You call Customer service and one promises this and then the next day you get emails saying the opposite. Call them back to be left more confused than ever. Never will I try to use Ebay again. What a joke. Almost predatory company.

Despite providing clear evidence that my item was never delivered—including a tracking receipt with no street address and no proof of delivery—eBay still sided with the seller. This is not an isolated incident. Many of these sellers appear to exploit weak enforcement policies, using fake or vague tracking information to close cases in their favor. eBay’s system seems more interested in protecting sellers who abuse the platform than in safeguarding honest buyers. eBay needs to take responsibility and implement stricter policies for international sellers, especially those with suspicious patterns. Until then, I would caution anyone against purchasing from overseas sellers through this platform.

You can't ever talk to a live person. eBay SUCKS. Buy and sell on a different website. I hope ebay goes out of business. Customer support is terrible if you even get to talk to someone which is never. Eat crap.

eBay Customer Service is horrible, used to be good, but I'm having to wait way past delivery of item. I ordered and now want me to wait until July 29 not acceptable for 18 yrs of buying on eBay. They watch out more for sellers than customers buying on their site.

eBay has zero customer service and scammers like stephag31 are able to get away with theft. They do not allow returns and they do not send you what you pay for. I will never again shop at ebay. Disputes are closed automatically against. You.

Ordered a product from eBay on 6/15/26. Apparently from China as it would be 7/3/26 when delivered. That's ok. Then it was to be delivered 7/15, then 7/18. When 7/18 came around, the purchase history of the product vanished from the ebay app. No tracking, no refund, no nothing. If ebay has these kind of vendors, I will never order anything from them again.

I have been using EBay since their inception as a buyer and a seller. But, I just got scammed as a buyer. Not only did the seller get banned but I got banned so I had no way to contact the seller or the cesspool that eBay calls customer service. Luckily my CC understands the value of customer service and keeping promises to their customers!!

eBAY has become a cesspool of greedy cons that pray on customers.. You buy things at your own risk.. Their customer service they lie about getting returns or refunds. Getting back with seller is none existent... This company is too big for its own good and willing to sacrifice customers at all cost because they get more or keep enough selling shit on their stores online to customers.. They don't care and customer service don't give a rat's ass...

So last week I decided to create an account on Ebay to sell some vintage clothing, I hadn't taken any photos as of Thursday, it was still in draft mode, haven't been on my account since last week, Monday I get noticed my account has behaved badly and I'm suspended from using their platform. This reeks of an AI algorithm or a petty individual at Ebay. I emailed customer service and of course your account is suspended but I'm not telling you why and we are parting ways. So I asked for receipts to show me what was going on with my account. I know I wasn't hacked it was after, the google hack.

I have been a loyal and good buyer on eBay for quite a few years. I have never filed a claim, until recently. I purchased an item from an eBay store on 7/4/2025. It was delivered on 7/8/2025 by UPS. UPS provided Proof of Delivery. Problem is that UPS delivered it to a wrong address. The photo of the package being delivered is not my house. I filed a claim with eBay. I contacted the Seller twice. The seller refused to help and was rude and unprofessional In their communication with me. EBay has since closed the claim because Proof of Delivery by provided by UPS. I have since tried to explain, and complain to EBay. I am very angry and disappointed. I am disabled and have limited income on SSI. I want a refund.

Long drawn out story short, I hastily purchased a Milwaukee bandsaw listed for $108 dollars. What could go wrong right, they have a "money back guarantee". After reading the 3 separate comments saying the item was a scam, within 5 minutes I attempted to cancel the order. 5 minutes later the seller said no cancelation because the item had been shipped. I received a tracking number and waited. Saw the shipping label was created in Texas and saw the item go from there to my state. To the local USPS and then I get a notification saying the package had been delivered. My roommate was sitting on the porch waiting for the package to show up. I call and ask, "Is it there?" They say, "No, no one has even came by in a USPS truck."

Ebay lets buyer scammers run rampant and doesn't educate sellers on proper customer service and quality control. The seller fees are astronomical and unless it's a white hot item the algorithm will not allow many views thus forcing a promote of item. Generally 10% additionally to be remotely effective. I hardly see any Ebay Company advertising which would be easy to do even on YouTube. This would drive sales for sellers because the buyers are really no longer there. In fact most would rather not use Ebay unless they have to. Too many times the sellers send poor products, not cleaned or just completely ridiculous packaging job and arrives damaged. It's frustrating, how many times can you receive crap and keep coming back. No seller vetting process and the feedback system is ineffective.

The seller bought their shipping label through eBay, and it had a duplicate tracking number. I mentioned this as soon as the tracking info was available to all involved (seller, ebay, usps), nobody cared. It is now 2 weeks past the shipping date and the item is still doing loops 100's of miles away. Seller refuses to refund, usps closed lost package case, and ebay has put the case on a "hold" created outside of their terms and conditions. They have a stated guarantee, but they are refusing to honor it... making the guarantee not only worthless, but a lie and false advertising. My bank also refuses to do anything since I did authorize this transaction. I suppose if you want to just send money to random people and a cut to ebay for nothing in return, then this website is for you. Given that ebay changes terms and conditions and doesn't honor their own promises and advertising, they've simply turned into a scam.

I’m really disappointed with my experience on eBay. I didn’t receive any customer service when I needed help with an issue, and the whole situation felt very poorly managed. It was impossible to reach anyone for support, and I felt like no one cared about resolving my problem. I expected better from such a big platform.

If there is any reasonable way to order a product from anyone besides eBay, I will do it. The company has the worst customer service I have ever dreamed possible, and speaking to a live agent is like getting a ticket to Mars. Their automated chat robot knows nothing in the way of assisting a customer, and I will order from Amazon a hundred times before looking for anything on eBay. I should have learned my lesson on eBay years ago.

I just had one of the worst online selling experiences with eBay, and I need folks to know: sellers beware. I listed a piece of high-value equipment on eBay for $850 and ended up accepting a $700 offer—fair enough. What wasn’t fair? eBay charged me 13.5% just for using the platform, then another 13.5% for “promoting” the item—an option that looked like a required part of the listing process. It was designed to look identical to the base fee, and I honestly had no idea it was optional. That means before I even got to shipping, I was already out $189 in fees.

You know I've been a eBay member for awhile now and normally use it to buy Jordans online. I was kind of iffy at first because I didn't want to take the chance of getting reps but I just really watched what I ordered from them. And then all of a sudden one day when I'm waiting on an order to come that still hasn't came yet I receive an email stating that my account is permanently suspended. For what? I still don't know why. I've asked customer service so I could get it straightened out that whatever they think I did wrong I really wish they would let me know, especially since I'm still waiting to receive an order that's now late.

I was with this company since the beginning. The initial CEO ran things excellently. Since then, this company has become nothing but trash. They offer no assistance or protection for buyers. They steal from buyers' accounts to pay online scammers. Avoid this company at all costs.

eBay seems to favor sellers with protection over buyers. I recently ordered an online Yamaha receiver from eBay. The seller was Global Deals 24/7. https://www.ebay.com/str/groovylion, the item was described as factory sealed new AV receiver. When I received the item the packing box was damaged on one end and upon opening very little paper packing material with the Yamaha receiver box crushed on one side. I opened the package and the receiver had been crushed on top. I immediately contacted the seller that evening and by the next afternoon he had replied and said "so you're just going to ignore my response". I didn't know what to think but said, "I have a job and just got home from work."

I went on eBay to buy a jacket. A seller was selling a Louis Vuitton jacket. A message to seller and ask them with it authentic, he said yes. I purchased a jacket and a large it came in the wrong color and the jacket didn’t fit. They came in a clear Ziploc like plastic bag. I question to myself was it authentic. It didn’t look so instead of bickering about that I requested to send it back and stated it was too small. A few hours later eBay rejected my request and close my case with no option for me to appeal. The automated text service will not allow me to speak to a customer service representative. This is by far the last time I will ever use eBay again. I was an 11 year Customer and this was the third and last time I will ever let them take my money again. Do not use eBay website. They stand with buyers that sell fraudulent products.

I just purchased a phone case on eBay and very shortly after receiving the phone case, I was alerted that my account had been suspended. After some digging, I saw that there was a $10.96 seller's fee (I have never in my life used eBay to sell an item). After spending an hour on the phone, I spoke with one rep who told me that the fee was an error and that it needed to be removed from my account. He couldn't do it, so he referred me to another department that could. That department decided that the fee was legit and needed to be paid.

So eBay managed to create duplicate tracking numbers, and my package that should have arrived yesterday is 800 miles away from both its origin and destination. It probably won't get to me for another week or maybe longer since there is a holiday coming up. No resolution from speaking with eBay either. Horrible service.

Ebay customer service is participating in a global scam, and Ebay main office doesn't do anything about it. I purchased a $600 Canon lens, but the seller manipulated the shipping label (probably in some photo editing software), sending an empty package to a different address within the same zip code. (In my case it was a bank branch)

I never received my package when I reached out to the seller. They told me that the package was delivered, even though it wasn’t. I have evidence that I did not receive my package. I own cameras and I received the email that the package had came, but on my cameras and no one showed up to deliver my package when I called the delivery service they claimed that it was a different address and name.

Ebay allowed this seller chumumao to just take my hard earned money and wasted time and energy with mind games and false hope. The phone I purchased is so bogus and distorted and non-American software. Claimed to refund my money, sent the return label but made sure the label wasn't downloadable. I jumped thru so many hoops and displayed a lot of patience before leaving this review. I've been a loyal customer for decades to be treated like a piece of shit and one hundred plus dollars down the drain. NEVER AGAIN.

I find it stressful not making a store profit. ebay listing fees so high. I promote my items I pay monthly ebay store fees. It's sad when ebay takes all your profits away. Also shipping is high with the U.S. postal services. I care. I am the one doing all the labor & on time shipping. Where is my store profit. Be kind ebay. It's not all about you. Be kind to your hard working sellers please.

I sold the “88-piece Vintage Hand Painted Gold China Dinnerware Sets made in Occupied Japan” on eBay for $300 and shipped the package to the buyer on April 20, 2025. I received $234.71 from eBay for this sale. When the buyer received the package and asked for $25 refund for 7 broken pieces instead of returning of the package, I was out of country and could not read my emails. However, eBay never tried to call or text me even eBay had my cell phone number. I would have given $25 refund to the buyer if I had known the buyer's request. Unfortunately, eBay made a mistake not giving the buyer $25 refund. Instead, eBay mistakenly allowed the buyer to return the “No Return” item to me without my permission and without doing any investigation to determine what caused the damage.

SELLERS BEWARE!!! If I could leave zero stars I would. I created my account in March. I have dozens of items being graded by PSA, they will be worth tens of thousands of dollars, for which I was planning on listing via Ebay through the PSA Vault program. In June when my items are ready to transfer to ebay, I am told my ebay account was suspended, and why? Well, ebay cannot tell me because of "fact sharing such information may cause in manipulating our policy; we may not be able to share this information." Whatever that means. After chatting with a robot that got me nowhere, 17+ emails and finally speaking with 2 different phone CSRs, my business account remains suspended indefinitely. At this point not only will I never SELL on ebay, now will I never PURCHASE from them again.

EBay strikes again, 19.1% of the sale removed $34.69 without consent of a $243 sale doesn't even match the amount they stated in policy which is already too high. Removed this much and lost $50 cash sale. Do not use eBay unless you can overprice your goods for 30%.

eBay is definitely teetering on illegal practices. I sold an authentic Gucci (purchased from the Gucci store), sized medium. Their “so-called” authenticators proved it was real but tried to say the size was small and it was no way near small. They also kept trying to hold my funds. I see a class-action lawsuit in their near future!

Their money-back guarantee is worthless. I purchased a part from one of their highest-rated sellers and when it arrived, it didn't fit my car. So I contacted the seller to return it and the seller told me to take it to any shipper I wanted to and get a tracking number and receipt for the cost of shipping it back to them and they would refund me the cost of the part and the shipping when they received the part at their facility.

Awful customer service. Sold a pair of children’s shoes in used condition and took many photos showing this conditions, including any marks. As a private seller, I do not accept returns. However, many buyers on Ebay like to abuse this policy as Ebay provide ‘money back guarantee.’ So, buyer submitted a not as described claim due to their own stupidity, for not looking at photos where marks were shown. I had 2 options to resolve this a) let buyer keep item and refund (I am not a charity so was not going to do this) or b) pay £3.25 for buyer to post them back to me. In previous experience, where a buyer has submitted such a false claim, Ebay have always told me to go ahead with option b and call them once I receive the item to confirm it is all as described and as a seller I am not at fault.

Worst customer service ever, all AI. Can't get a real person. Never received item, never got credit back to my credit card. AI is the only way to contact and it is a real mess. Now I am out of my money and my item. Poor terrible, will never use again.... Buyer beware. No service at all.

Contacted seller and ebay that I did not receive the product ordered and paid for. Ebay told me to contact seller and work with them to try to settle issue. Seller sent me photo in front of my door showing delivery of package. Contacted Ebay and they told me to contact USPS regarding missing item. Contacted USPS and was informed they do not photograph items delivered to front door. Got information from employee at USPS and relayed that to Ebay. Ebay wasn't interested in this information and not interested in verifying this with employee of this delivery service.

My experience with Ebay, if you don't pay for overpriced advertising, they throttle you until you do. They then sell your product, take a giant portion of your money and make you do all of the work. If you are truly lucky, they may change your shipping to a flat rate priority, where you can pay another third of your product funds with no explanation.

Closed my account without giving me a reason. My funds are on hold for 190 days. Refuse to pay me interest on my funds. Ebay is a joke. So many better sites to sell on. 5 mile. Offer up. Ùuuuuuuummmmmm. So lame. Ùuuuuuuummmmmm ebay bucks. Ùuuuuuuummmmmm use another website. Their customer service is in the Philippines lmao!!!

I am a 19 year seller on eBay with a perfect satisfaction score and will never use eBay again. The selling fees are outrageous and the selling processes (specifically shipping) are either seriously flawed or corrupt. I sold a golf club. I packed it, made and measured the box, weighed it and all was as listed. I took it with prepaid label to UPS where they measured it, weighed it and gave me a receipt after verifying it matched what the prepaid label represented. I have a receipt. The club weighed 3 lbs. Several days later eBay sends me an email stating that the shipper (UPS) states that the 3 lb package I shipped actually weighed over 40 pounds. One golf club weighing 40 pounds. It's impossible.

Had enough of "add specifics", rewording titles, trying to change algorithms and jumping through hoops telling us it's our fault. We were Top Sellers and eBay did everything they could to disqualify us. Went form 60k a year to 3K over 10 years . AI descriptions and poor customer service and 0 views for items equals "Goodbye eBay."

I tried to cancel my order many times all the right ways because I was never prompted with a &250.00 + shipping fee on a $105.00 product which is outrageous and it kept telling me that it was too soon as it was only a few seconds later., Until it said it was too late that my order was already shipped. SMH.

eBay has gotten extremely worse in the last 2 years. The quality of their products has taken a nose dive off a cliff and then of course you must return the LOW QUALITY items and there is no way to contact customer service by phone and their website does not allow you to chat or talk with a LIVE person. No customer service & low quality products is a recipe for failure!!!!

I’ve been selling high end name brand such as Chanel, Hermes, Gucci and high end jewelry on eBay for 20 years. I have never once had any issues with my buyers. Carry a 100% feedback. After I sold a pair of Chanel boots for $1250- $1400 to buyer, eBay has decided to hold my money for 30 days claiming it’s high a high end sale. I’ve sold a $3300 i Gurhan bracelet. So, they are refusing to release my money "per policy" when in fact what they’re doing is collecting interest off my fair money. I’m done with eBay. They do not care.

I have a serious and unresolved issue with eBay Inc., concerning approximately $30,000 USD in withheld funds on my seller account. Despite fulfilling all of my obligations as a seller, including confirmed delivery of all purchased items and compliance with eBay’s seller policies, eBay has continued to withhold these funds without providing a clear reason or timeline for release. I have attempted to resolve this matter through eBay’s internal channels, including contacting their support representatives and requesting escalation to the Payments and Risk departments. To date since October 2024, I have not received a satisfactory explanation, nor have the funds been released. This extended hold has caused significant financial hardship and disruption to my business operations.

If you are a small business like I am, selling sports cards, eBay’s fees will ensure that you never bring much profit back. They are a greedy money eater and I plan to look into a class action lawsuit against them for the gouging they do. Even when you make sales, you end up with less money.

0 stars. A few years ago, eBay restricted my account for unknown reasons. Back-then when I asked why, I was refused with any additional information. Fast-forward to today, my account is still restricted, with no clear reason. Account: Delete. I've never had a company block me (their customer) from being a patron, for apparently no reason at all. It was perplexing and one of those rare curiosities. Unsolved mystery for the ages I guess. Goodbye eBay, good riddance.

20 years! NO MORE! China has not only taken over the website in many ways. I.e. everything is coming from their with $20 shipping charges. I purchased 2 items of the same thing and they doubled up on the $20 and I did not notice at the time. Until it was too late. Then somehow something was bought from my account on my eBay site- I looked at it but did not purchase it! But I was told someone in my family got online and purchased it! He acted like it came from some reliable sources. I was not able to receive a refund. This came on top of the fact that last month I did not receive 2 items last month- for a total of $120 and they did nothing about it. I am just done~ And cannot wait to see them just fall like the junk they are... They owe me a good $200 for last month over loss.

I just bought a "new" CO2 changeover. It arrived nonfunctional, due to corrosion and deposits in the valve. I tried to connect with the seller (commercialkitchendirect) or eBay, but all the links are apparently corrupted, so I am not able to give any feedback or talk with anyone to fix the problem.

I sold an item on eBay. They are "holding" the sale funds for over a month. I contacted buyer and buyer had no complaints. Item was delivered; I have proof of delivery and confirmation from buyer item arrived in good condition. It's over $1000, so it is grand theft. It's extortion as eBay wants an extra fee to speed up fund transfer. Ebay should be paying me interest on the amount held. If this was not a company it would be a lawsuit and criminal charge.

I haven't used my account since 2015. I only bought and sold refurbished computers and computer parts as an LLC and had a good rating upon last using my account. When I tried to sign in, it told me I didn't have an account. I created a new account to sell a water cooler and 2 minutes after creating a new account, before even listing anything, I received an email saying I have been permanently banned from using eBay because I have been deemed a threat to the community.

I purchased an item on eBay on May 4, 2025, and never received it. The seller uploaded a USPS tracking number that appeared to show delivery to my ZIP code, but when I contacted USPS, they confirmed the tracking number was not related to me or my address. It had been used months earlier for a completely different package. Despite providing this information to eBay, including USPS confirmation that the tracking was spoofed or recycled, eBay denied my refund and my appeal. They chose to side with a fraudulent tracking entry instead of protecting a legitimate buyer. There is clearly a loophole in eBay’s system where sellers can upload fake tracking to avoid refunds, and eBay will do nothing about it. I lost my money and got no support from eBay. Extremely disappointing for a company of this size.

I have been an eBay customer for 15 years and have bought numerous items throughout the years. They really disappointed me this week with their eBay guarantee phrase. I ordered a Gshock watch from a seller and the tracking number never updated until it arrived at my door step this Friday. I have conversation chat with the seller on my account that shows he agreed to let me return it if it showed up since I bought another from a different seller. eBay customer service said yes they see that conversation and would help me. Today I get a notice saying they are sticking with their decision on not helping me get my money back. So now I have two of the same watches. I have emailed the seller also and he's not even answering. I will not be using eBay any longer. Also they are no longer open on weekends to help out customers.

I purchased a new aluminum radiator that advertised a 5 year warranty from an online seller on Ebay. When I received the package I noticed there was no physical address for the seller. My gut feeling said, keep the box it came in. I installed the radiator on my car and it leaked. After numerous call to Ebay, I was finally able to speak with an Ebay representative, who in essence said, Ebay doesn't have a phone number or address for me to use to contact the seller, for a replacement radiator. I continued to use the email system provided on the Ebay website to reach out to the seller, to no avail. Now, I'm out $250.00!!

As a seller on eBay since 2007 I experienced either difficulty or impossibility to reach an agent who is able to assist with a problem. eBay created a labyrinth of next to impossible selections that are not geared to easily accomplish the consumers required request. For example: At the Buyers request, I attempted to cancel the $1500 sale and refund his money. $1274 was my portion eBay deposited in my bank account. eBay created a convoluted series of confusing steps I followed. I learned weeks later eBay prevented the refund and all my efforts were unsuccessful. Why, I wondered. What became evident to me was eBay designed a system that allows eBay to 1. hold onto money as long as possible, 2. eBay delayed my efforts to imposes penalties against me (Seller). 3. The Buyer is given only choices to select that eBay uses against the Seller to impose various fees.

So I bought a rebuilt salvage title Cadillac on eBay, it wasn’t cheap. I thought I was doing OK cause the seller offered a 2000 mile warranty satisfaction guarantee, in the car only have 31,000. The title showed up a month after the car. The seller Discount Luxury, because the transmission shutters at one point agreed to take the car back and then backed out.

They now charge an up front fee of 13.5 percent of the reserve amount regardless if your item sells or not. Highway Robbery. Customer service rep would not escalate me to a supervisor. Shady business. Closed my account after 24 years.

Extremely unsatisfied. I never received my items, but got mail to review them. For some of them time of delivery did not come yet, but it asks if it was delivered in time.... I wrote I never received. The seller is offended. I contact e-Bay customer service with screenshots of threatening mail like address can not be found and extra charges are going to apply. I explain that every delivery man finds my PO mail box easy and this is checked and clear and there is no mistakes. I am getting the answer with advices to check my home address, like house or apartment number, etc. and they close the conversation! Extremely rude and disrespectful!

eBay looks great but is a horrible experience for sellers. They charge you fees for even the shipping label as well as the taxes. Further, I ship all things well but things break I guess. So, trying to process a refund is problematic. First it does not allow me to refund everything as, guess what, eBay charges a fee for the return, and second, tells me I have to wait 7 days before I request an insurance claim with USPS. (When I will be on vacation.) Never ever again with eBay as seller.