eBay Reviews

In the past 40 yrs I have ordered Items from eBay. over 80% have arrived damaged and unusable. Over the last 13 yrs, it's gotten worse. E-Bay uses Ascendia for its warehouses in Erlanger Kentucky USA and Mississauga Ontario Cda. Who then uses Intelcom (which used to be Dragonfly). Now they use UNI UNI. Reviews on all 3 are horrible. Asendia courier reviews are overwhelmingly negative, with customers frequently reporting lost packages, extreme delivery delays (weeks to months), poor tracking, and terrible customer service, often describing them as unreliable for international shipments, even when partnered with major retailers. Many users complain of unresponsive support and high, unexpected duty fees, making them a highly frustrating carrier choice for receiving online orders.

WARNING, EVERYONE. I would caution you to stop ordering from eBay as they no longer back up buyer protection as per my recent experience. I ordered 2 fans that said that they were delivered and I was given a picture of a porch where my package was delivered that certainly was not mine! The seller (snowflake_864_09) kept giving me the runaround that everything was okay despite the fact that the tracking showed that my order had been delivered stating that it was in its way and not to use the tracking information, and I would receive it by a 1/10. After filing a complaint with eBay, 5-10 minutes later, they found in the merchant's favor, stating that the owner submitted proof of delivery by the picture.

I got my items late, a few were the wrong size even though I asked to verify beforehand, and one was the wrong style, I couldn't return or give feedback on the sellers. Absolutely 0 customer service! I Gogled their phone numbers because they are not listed anywhere, 2 don't work, one will only deal with fraud. Proper scam. Don't buy!

It's not a matter of if you will be ripped off by this scam site, it's a matter of when. I don't know what happened, eBay used to be a reliable site to buy and sell, but now it's run like a criminal organization. 18000 1-star reviews don't lie!

I only order from eBay when I can't get it anywhere else! Well, I am just sick and tired of getting scammed. Over the years I've had stuff not arrive, and the seller told me to go jump in the lake. Stuff has arrived in horrible condition, or was just some garbage. Most recently I ordered a bra and the seller kept repeating that she could sent me the white one more quickly. I made it very clear that I wanted the light flesh color one. I ended up receiving the white one. Seller said would send the correct one. I got a notice say it was delivered on Jan. 9, 26, It is now Jan. 13, 26. I never received it.

eBay has customers service that can’t be reached. They have let ** fake coins ruin the coin auction for eBay. No one trust if the coins are real or not. I bought a fake one. eBay never paid me. I had to sue my credit card company in small claims to get paid.

Selling/buying on eBay from 2000. Opened the store in 2007 with hundreds of items and about $30,000-35,000 invested. Despite all changes - until 2013 experience was positive. Completely started to change from 2015 (new ownership by huge institutional investors) - sales started to drop, my expenses for eBay and PayPal fee plus storage expenses started to be equal to my profit. By 2017-2018 expenses becomes more than revenue!!! And losses just keep increases year by year. Customer Service right now is terrible - no such thing like Seller protection exist anymore - NEVER BEEN REFUNDED by eBay for cheating customers (claiming item not received) or returning items in bad condition!

eBay has gotten so bad, I wish I didn't have to give even one star. I purchased from 3 different sellers. Two of the three collectible items that I finally received are FAKE, and I can prove it. Not only that, one of the items was delivered by eBay delivery. Apparently the driver didn't know how to read an address and was extremely lazy. Instead of leaving the package at my FRONT door, it was in my BACK YARD and could not be seen from the back door or deck. The driver had to have stood at the sidewalk or street and thrown my package over the fence into my back yard.. This is the only way it could have gotten to where I finally found it..

eBay customer service does not exist. They have lately many fake sellers who advertise products and after you order and pay, they disappear without shipping the items. These are scams! You can not contact eBay customer service or the fake seller and you might lose your money if you did not use a credit card that will protect you or if you did not use PayPal. Be very careful and avoid using eBay as a reputable marketplace.

It's not worth buying from eBay unless you know for sure the item you buy is what you're keeping and it's correct in all its necessities. But if it is something that goes wrong due to maybe sizing issues or its functionality didn't serve its purpose due to other factors, trying to return an item back to a seller is lousy ...You lose a lot of money... Don't buy from eBay.

Jameel Reference number ** reference. Reference case number on eBay. This company and individual has discriminated against me and regarding item I’m trying to sell. I have contacted them multiple times and have multiple records confirming I am being discriminated against on their site without any policy violation and on verbal record that he implied and stated that they would like me to not realist items because they do not want it no, it does not go against their policy and cannot tell me what the policy even was. The Attorney General needs to investigate this business. He further hung up on me and ended the call and could not explain any policy or any rules regarding my items and simply said, "We just don’t like it so we don’t want you to list it," when it’s fully compliant with every policy and I’ve heard from other supervisors that it is as well.

I got notification from eBay that I had to "verify my account that it was frozen, I am a new user. So I had tried to put in my debit card and said it couldn't be verified. I then went to the other alternative which is sign up for a PayPal card and then I spoke with a agent via chat. He told me to deposit either 500 or 200 dollars once received he would unfreeze my ebay account. I told him I don't have that much money and I refuse to do so he then told me to GO DIE!! I said excuse me?? He said back, "GO KILL YOURSELF!!" I am like wth?? Please see attachments This has made me to decide not to sell on ebay. Why would they ask for money in your card to sell in ebay? This doesn't sound right at all

No seller protection at all. Forced me to return and refund an item that had a false claim. I proved the buyer claim was false and eBay still refunded. I gave the no returns policy which is a lie by eBay too. They take no responsibility at all. Their fees are also ridiculous! Don’t do business with them!

Been with eBay 23 years. 2 million in sales. Recently closed my eBay store, removed 90% of my listings. Worthless as impossible to sell coins, gold, high end watches, jewelry with their high commissions and fees, plus that's not enough, they want you to promote your listing. They generate a label for me to print then give me a strike because there's no tracking. It's their label, and the p/o does not track first class. I sold an item out of the US did not arrive, even though tracking showed it was in their country. Customer complained. eBay took the money out of my acc. 2 weeks later item arrived, customer no longer will answer my emails. And eBay says I have to deal with customer for my $$$ back, so GOODBYE THIS BS CO.

I will never buy from them again. They have let a seller say I requested a refund, when I didn't!!, Then the seller relisted said item for over 3 times the amount!!! They wouldn't do a d*** thing to help me. Not a single thing!!!!! Asked to talk to a supervisor and they wouldn't even get on the phone!!!! HORRIBLE CUSTOMER SERVICE!!!!!

On November 10th, 2025, I purchased what I thought was a beautiful coat from a dealer out of China. Even before purchasing I read the reviews and googled their eBay business name. I knew it was a crap shoot ordering something from China, let alone a custom coat but, stupid me I did it anyway and how sorry I am today for doing so. They said it would be about 6 weeks before receiving it and it was.

Been an eBay member for over 20 years. Last 15 or so years it has been a constant decline. Finally had enough and closed account. Not a fan of Amazon but it may be only other option. Constant decline in customer service. In short they just don’t care.

Ebay..approved my return of watch that quit working after 7 days..They sent me a label and approved my refund..I sent watch back to the seller..and then ebay never refunded my money..Now I have no refund..no watch and ebay does not call me back or answer the phone...They are crooks turning into Florida attorney general...**

Nonexistent customer service and they don’t stand behind their Buy Back Guarantee. I ordered my item on eBay and it was filled by seller: Rahila ** out of Richmond, Texas. My issue with this transaction was that I never received my item. I knew what the problem was. FedEx delivered it to the wrong house. The photo that they emailed to me clearly shows the package on the wrong porch. I immediately contacted eBay explaining the item was delivered to the wrong house, which they forwarded to Rahila **.

I bought a vp44 pump from Midwest aftermarket. Paid $1549 for the part. There was no mention of core costs on their item page. Sale went through.. Then got message they would not send item unless I sent a $700 core fee. The sale was already final. Bad business is what is say. Ebay has allowed this as ok to do to a customer. Any other place has to stick by their advertised sale.

Seller's prices have gone up, customer service has gone way down and buyers win. At one time Ebay held approximately 25% of the e-commerce share. Today it's about 3%. As the share drops, costs/fees to sellers to up. Customer service is almost non existent and if you do get ahold of a rep they're at a call center most likely in the Philippines with little or no authority to resolve issues. Finally, as a seller, if you ever had a dispute over a transaction, Ebay will most likely settle in favor of the buyer regardless of the circumstances or how right you, as a seller, might be. This happened to me on a $500 sale. The buyer had blatantly lied and no matter the evidence I sent in Ebay reached into my account and took out the money. With over 5,000 reviews you can see the 1.1 star rating. Just waiting for it to drop below 1.0.

Worst customer service ever ~ I just don't trust they will actually help. They put out false advertising regarding coupons that don’t work and then they have no accountability or resolution. I have spent hours on the phone trying to get resolution and they say a lot of nice sounding words but don't actually do anything to help resolve the issue. So frustrating. I have been on eBay for 20 years, both buying and selling but I’m done with them.

Been with eBay from the start. Noticed the seem one of kind item being sold as buy it now and being auctioned. Also, items being auctioned off on multiple listings. Also using fake tracking numbered and not receiving items. I just bought my last item last night. It's too bad as now it's a gamble more than ever buying off eBay. Now losing money buying and not getting product.

I ordered a watch strap for my watch through eBay, but the vendor never delivered the item, and after multiple calls to the shipper to try and get my item I had to give up. I will never order another thing from eBay because their vendors use lousy carriers that never deliver items ordered. Buyer beware! Do not waste your time and money on this website!

I purchased a Plate Vibrator and never received it. eBay provided a tracking number that DOES NOT match the product. It says it was delivered to my mailbox when it would have NOT fitted on the Mailbox. The Tracking number provided states on USPS, receipt that it weigh oz and that the shipper paid all of $6.00 for the shipping. The dimensions of the product and weight DO NOT match what the tracking number provided by the seller to eBay and no one wants to take responsibility. All the answers I get to my inquiry is all AI generated as they don't comment on the differences of weight of the product and what it is stated on the tracking number provided.

E-bay is so greedy that is charging sales fee based on value of sale and shipping cost. SHIPPING cost is not the profit of seller. Shipping cost should not be use when E-bay fees are circulated. That is wrong. E-bay is getting away. This is illegal practice.

Got screw on e-bay for the 2nd time. 1st time; Bought a tire, when I received it, it had a patch on the threads. No tire store would patch a tire in that area on the tire. Went to have it installed and dealer recommended not to use it. E-bay would not live up to its guarantee. 2nd Time; bought a sweat suit, top and bottom. $24. Ordered XL and when it came in, it was marked XL but wasn't even L. no way it fit. E-bay wants $10 return postage. Would NOT do business on e-bay

On 10/08/2025, my wife purchased a ring from seller, grownstars (14). The ring arrived at the authenticity on 11/08/2025. On 11/12/2025, my wife received information on the ring from the authenticity indicating that the authenticity was verified and that there were minor issues found. The color of the diamond was different than what the seller described. On that day, my wife cancelled the order. We contacted the seller, grownstar (14). They said that they refunded the money ($749.85) back to eBay. We then contacted eBay regarding our refund. They opened up a case. Once their investigation was completed, we were told that no refund would be granted and that the case was closed. We tried numerous times to talk to someone with eBay only to get an automated machine. Long story short. the ring was never delivered and the $749.85 was never refunded. I do a lot of shopping on eBay. However, not anymore!!!

I made a purchase from Ivan **, aka topshelf456. He was very slow to ship, so I requested a refund. He responded with “Sorry for the delay. I can ship today.” Then, nothing. No updates. No responses to further inquiries. eBay denied my refund be a use this seller simply did nothing, and the window for my refund had passed. eBay enabled this particular seller to scam me, then deleted the negative comment I left. I’ve since deleted my account.

In October of 2024, I purchased 2 Milwaukee batteries and the eBay ad stated that there was a 10-year warranty with the batteries. Less than a year later, the batteries stopped working. I contacted the eBay seller (through eBay) and requested they be replaced under warranty. I got no response from the seller. I waited a couple of days and messaged the seller again, but still no response. I then called eBay for support and was asked to send one more message to the seller, so I did.