eBay

Products I then think I am going to receive never come, so I am then left searching on eBay and my Email to see what happened. That then delays me on whatever it is I am doing because I have to reorder product, go through steps to get my money back, pay more money and have to wait longer for shipping. It's pretty much bait and switch because I think I am going to get a great price on a item, buy it then get told it's not for that much, but I can go ahead and shop for another one or pay what they are now asking for it! SSSSHHHH. All I know is if I go to Walmart and find a bike for 10.99 instead of 109.99 they will honor the bike for 10.99$ no problem. Ebay should have to be held to the same laws period.

A recent site issue I had with ebay on shipping was an utter nightmare as the reps I spoke with (3 calls 2 supervisors) all gave me different and conflicting info, my customer had the same experience, I eventually had to block the buyer because of all the bad info from ebay as the customer got mad. Greed well now seller are forced to use their managed payment system that is absolutely flawed and frustrating and understaffed (in my experience). 203 minute waiting. Are you kidding me. Now let's talk about service metrics. Ebay want to FINE its sellers on policies they do not enforce, lie to their sellers (from my experiences) about and have absolutely no control over this. Fine is 5% of total sales for a full year... their argument is it's an average. DOES NOT WORK THAT WAY EBAY but do they listen or care? No.

Let's now talk about fees. 10% of sales/10% on top of shipping final value fee/35 cent a listing after free ones, now in order to sell from my experiences one has to promote a listing in order to sell (or it sits hidden on ebay and takes months to sell). Mine fees last month was 6%/managed payments 2-3% / and does ebay care that our shipping costs are going up? Heck no. Keep fining and feeing the sellers. Well between ebay with fvf listing fees, promoting fees and managed payments well that's 16-20 percent of my sale. Let's add shipping. Well now I am get close to 40-45% of my sales. I have just unlisted all my listing and am going to FB. Less fees and less fraud to deal with and I do not have to worry about CSR (who appear to have little to no oversight and or consistency).

Shipping is through the roof. Some buyers (you know who you are) lie about items received or send back items used that were sent new or send back an empty box. "Yes, I've had buyers send me back empty boxes and their money refunded because they provided a tracking number and cases are decided by a computer in a matter of seconds, if you ask them to step in an help to "Resolve an Issue". I've also bought items on ebay and the same scenario. I bought a microwave and was sent a bracelet. I won the case and my money was refunded, but only after I contacted Internet Crime Prevention and my local law enforcement and filed cases which is a pain! Most of the buyers and sellers on ebay are Good, Honest, Hardworking people. I've purchased from and sold to a lot of Great people on ebay. But you'll always have those thieves who believe that they are Entitled!

I don't feel that ebay cares about us sellers or buyers for that matter any longer and haven't for a while. Their latest change, the Ebay Managed Payments Plan is the straw that broke the proverbial camel's back for me. Sometime in late July it goes into effect, I've read. There is no way that I am going to ship my items while ebay lets my money sit in their account to draw interest. So, I'm supposed to ship my item, pay for shipping of that Item, that has not been paid for until ebay decides to release the funds to my new checking account that I have to open because ebay no longer allows your money to go directly to Paypal (whom I trust) But you need paypal for shipping USPS.

So, I'm actually going to close both of my ebay accounts and find another forum to sell on. Even if I have to do it out of my trunk. Corporate greed and lack of leadership at ebay, I will no longer tolerate when it comes to letting them handle my money (whom I don't trust any longer). All of the above is my opinion, that I've concluded from what I have encountered while a member of ebay.

The worst part is that I was trying to compromise with the seller for the item not arriving in May (the promised time for delivery). I decided to wait. Turns out that was the worst thing to do. After 60 days eBay refuses to help you get a refund and eBay makes it impossible to leave feedback for scam artists. I literally created an account on this platform to leave this review and to do my due diligence to help others not make the same mistake I had using eBay. I am giving eBay 0 stars because it is littered with scam artists, they fail to build a platform that fails to root out scam artists, and eBay support fails at their job to keep honest user's interests in mind. The fact that eBay refuses to help me get a refund translates to the fact they they support this behavior from their service.

To top it off they will not tell me what the issue is. They state "In order to protect our guidelines from being circumvented or manipulated, we decide not to provide the specific reason to our members" Which to me says that they are not telling their members what policies they are being held to. I am trustworthy and it infuriates me that they won't even tell me what the issues are so I can fix whatever they feel is wrong. A good business would do so. STAY AWAY FROM EBAY. If they can treat a new customer this way then they cannot be trusted.