eBay Reviews

EBay became a nightmare!!! Dishonesty, Hurd to talk to customer service. Worst service ever. I was 7 years with eBay, no more!

Purchased a cell phone new in box so I felt good about the purchase. As it turns out T-Mobile says it's a stolen phone so good luck! Now I'am out 400.00 and ebay is 0 help.

eBay is a bunch of crooks. They keep your money and then you have to buy a print label for $11 more? I just bought some shoes that supposedly had a guarantee, but the miserable seller doesn't even answer my emails. eBay says I have to talk to the seller to reach an agreement? So this money-back guarantee includes begging the seller for your money back when something doesn't fit? Bunch of idiots. Dishonest.

I sold an item for 19 dollars and after the fees I received 13 dollars then 2 weeks later I was charged 41 dollars which means I was -27 dollars for an item I sold for 19 and I will never use eBay ever again!

eBay keeps glitching my ability to send offers to customers. I lose $1000s because of this. For over 5 months, ebay refuses to fix the problems.

I used to buy and sell on eBay all of the time. It used to be great. Not anymore. The last time I bought something on ebay, I received a faulty auto part and they gave me an offer to keep the part for 1/2 price if I kept it. I was able to use parts off the new one to fix the old one so I took the offer. Then I get a notice that I am permanently no longer allowed to use ebay. WTF!!! No loss, Ebay is a joke now. They have no buyer protections. I even requested the reason why I was blocked from using my account and they could not give me a reason. Just an automated message. I would never use them again.

Beware on buying China or Japan new phones with a warranty, not honored in the US. I lost my money on a 2-year warranty, phone went out in 3 months.

The tracking number associated with my eBay purchase was delivered to a different name and address. The post office confirmed that my package was sent to a different name and address within my zip code. The shipping address on my order was my home shipping address. I received other packages that day by mail @ 12:51. This package was delivered to a different name and address with the same zip code. I informed ebay that I believed this to be a case of mail fraud by the seller. The seller had a 100% review rating with no bad reviews listed for the other 8 graphics cards claimed to have been sold. Checking the sellers reviews a few days later, I found that another buyer had posted a review similar to my experience. I requested ebay to investigate.

Very disappointing experience with eBay customer service. I made an honest mistake by sending a buyer the wrong (but very similar) item and immediately worked to fix it—shipping the correct item right away and providing a prepaid return label for the incorrect one. The buyer initially agreed but never returned the item, which was expensive, and eventually stopped responding. As a result, the buyer now has two very expensive items but only paid for one. Although eBay did release the funds to me, it was extremely difficult to reach customer service. When I finally did, the representatives were rude, combative, and not helpful at all. Sellers deserve better support and a more professional experience when issues arise.

Fyi, those ** apparently suspend people without giving a single warning. I got suspended out of the blue, and their description is lacking detail and reasoning. Absolute disgrace and disappointment from a platform that I've been using for years.

Ebay is shadow of its former self. Scammers, criminals and fraudsters run amok on eBay. It seems that hijacked a profiles – then used by criminals -- is far more common than one would imagine. Few months ago, I bought an item for a fairly attractive price. Item should arrive in about 5 to 6 days. Upon checking the tracking number in the morning (less than 12 hours after having placed the order), to my astonishment the item was marked as been delivered. The tracking no. was for some item that was delivered to the city where I live and obviously I have not received anything. After having contacted UPS, I found out that some item related to that tracking no. was delivered to the same city where I live, but not to my address – rather, a completely different address.

Ebay allowed a seller to scam me out of $4500. When I asked eBay to step in and help me with a refund, they refused. I’ve been waiting on a refund for several months. Do not buy anything on eBay unless you plan on losing all of your money and the money back guarantee is a sham.

Ebay absolutely scams sellers out money! They charged 187.50 for something that was never sold. They said the money would be returned to me after initially being denied, waited for my money to be returned to my checking account which they basically stole it from and then stated that the three other customer service agents lied and the money was not going to be returned to me. They liars, scammers and thieves

I ordered, they took my money plus, never heard from them again. They claim now I am suspended? Absolutely no customer service.

Every time I order an item it’s either delayed by as much as two weeks and almost always need to return an item. For failure, NO GOOD!!!

Received item by mistake from hemenlifeebay. However he refuses to accept the unopened item. STAY AWAY!!!!

The fees are over the top when other sites don’t charge any. Several times I have to pay eBay and made 0 profit! I ended up paying eBay. Haven’t listed in a while and probably won’t again!

They are horrible when it comes to giving you a refund. They do not stand by their refund policy.

eBay’s policy of “money back” is a scam. Item I bought was never delivered, it was lost. Seller offered to refund, but eBay customer service made it nearly impossible to do this. One month after I first made my order, I’m still out $2600. eBay truly sucks. I will close my account, and I’ve been with them for 26 years. In addition, they’ve made it impossible to get through to any line person in customer secure, having built an AI firewall, which just keeps you in circles.

I purchased an above ground pool for $739.92 from a seller on eBay and it said I would receive my item within 2-4 days and that my purchase was covered by Ebay's "Money Back Guarantee Policy". After I clicked on the purchase button the money was immediately taken from my account for the pool. The next day I received an email with a tracking number for my item which was being shipped via UPS. I signed up for automatic updates on the shipping of my item from UPS and on the 4th day I received an email that said my item had been delivered, but it had not been delivered to me as I was awaiting the arrival of my package the entire day. I immediately contacted UPS to inform them I did not receive my package and was informed that my package had in fact been delivered but it was delivered to someone else at their address.

Updated on 04/04/2026: This is a follow up from my eBay review of March 27, finally ebay refunded the buyer his purchase amount in full. Took 3 weeks. THEN GET THIS. They charge me for the sale fee that never happened and that was because the buyer made the mistake making his offer. This is a total scam! UNBELIEVABLE!

Have been on Bbay for 20 years with only good reviews. I just got a message saying my account had been suspended for violating their terms and conditions. I rang them to see what had happened and just got a very unhelpful Customer service rep who said their by account had been flagged but wouldn't give me any details of what happened. Crazy after 20 years they are literally trying to lose customers. No wonder their share price is in free fall. Fine I'll buy and sell my stuff on Amazon.

I am a patent holder on an ear pillow that I invented. I opened an eBay account 5+ years ago intending to sell the pillow on their platform as well as Etsy. I never did but I did buy some stereo equipment. Now I’m also a published author and I tried to set up an account in my pen name to sell my books myself since there are people on eBay that sell my books that they purchase off of Amazon. eBay refused to let me open that account saying I was a danger to the community. Yet customer service would not tell me what I did. Then they blocked and suspended my attempted account. Today they came for me again, saying that my Homestitchedheaven account was suspended permanently because I’m a danger to the community yet I have not made a purchase in 5 years and never sold anything on eBay. And once again no explanation no change of rebuttal - just you are out! Forever! What a disgrace when I did nothing!! 0 stars!

Customer Service: eBay's resolution center is completely stupid and awful, it has been slowly collapsing into a giant pile of dogshit for years now. Several purchased eBay items not received. Longer than 60 to 75 days since order date and I opened CASE for each!

I would give Ebay 0 for offering poor quality counterfeit and expired products including weight loss supplements. ebay is entertaining many seller to sell expired and counterfeit product openly advertising as expired so if you don't read the description you will end up in hospital by reaction caused with expired medication. There has been several scenarios and many complaints have been made. They took no action. Instead they tell sellers to block us the customer who suffered from their wrong doing and they block buyers for confronting them.

eBay became so lame and untrusted nowadays. I was an EBay customer since 2001 and a loyal eBay customer but that changed since a few years ago. Now I hate EBay for what they have done to the platform and the so many fake products that people sell. Since, they changed the law add taxes to now that scam of EBay live crap that goes on on the platform has made me not even look at stuff that I used to buy or even sell now.

Lack of Transparency/misleading as a new seller. I sold an item For the first time in a long while. It finalized with the proceeds and I started the sale. After all was finalized my payout was an incredible minimal about. Took more time, energy and resources to mail. Never again. I made a mere $2 dollars when I thought at least $11. It’s very misleading. I’d rather donate my goods. It’s a waste of time. Very disappointed. Felt robbed.

I have been an eBay buyer and seller for many years. Recently eBay has become very difficult to post things and there is absolutely no support. Things I post get taken down because they are offensive get eBay gives me no explanation as to why. My grandmother collected salt and pepper shakers that are considered black americana. Every time I post one they got taken down. Yet there are hundreds of others listing black americana and they are still up there. When you call eBay you get a recorded message saying call back during normal business hours. I have called at various Times of the day and get the same message. eBay has taken all the fun out of buying and selling for no reason. I am not the only one having difficulty with this and will be taking my post down.

I agree with another reviewer; if I could rate eBay a 0 I would. They keep removing my items saying some are offensive. I certainly would not post anything along those lines! I get no explanation except their standard email stating my items are offensive. I am not able to speak to anyone because the message says “Please call during normal business hours.” What hours are they? eBay seems to have different rules all the time with no support. They have certainly gone downhill.

I’ve been a customer of this company for sometime. Yesterday, I deleted their app due to their ability to detect a scam. I bought a 13 gallon trash can on 3/8/2026 (order # **) and within a few days got an email from the seller loimip041, that was alarming for me (see photo). I tried contacting the seller but it kept reverting to the order. I knew at this point it was a scam. I asked for a refund and notified eBay to get involved. March 20, 2026 eBay closed the case stating that the seller showed proof that it was delivered (revert to seller’s email photo). eBay case ID **. The cost was $10 approximately. I give more than that to the needy. My concern is that eBay could not identify a scam. I deleted their app due to their inability to realize what happened here.