Blooms Today Reviews

Price: I bought a voucher on Groupon for Blooms Today for $20 a supposed ($40 value) with free shipping. I was under the impression that I was getting a great deal but that was not the case. I paid Groupon the $20 for my said $40 value voucher, which then led me to Blooms Today's website and there I choose a $75.00 flower arrangement which said 50% off ($35.00) next to the flower arrangement. So I figured $35.00? That's a steal for a said $75.00 arrangement. I thought heck yea....$35.00 plus 5.00 for the vase=$40.00, deduct the $20.00 I already paid on Groupon... leaves me with a $20.00 balance. I was good with that so I thought but at the checkout, I had a total balance of $42.00 so between Groupon & Blooms Today I ended up paying $62.00. How is that a deal? For a $20.00 deal?

12/2/19, I contacted you guys, via phone, to find out why the order I placed had not been delivered. Not only did could your co not fulfill the requested delivery that YOU offer on your website and not only did you lie about contacting me to resolve (I have thoroughly checked all inboxes and trash folder for said email and NO voicemail was ever left), but I received a lot of bad attitude from the customer service rep I spoke to. Because this was a first time using you and the experience I had with the service AND your customer service, I promise I won’t ever use you again.

They were prompt, the arrangement is alive & well almost a week later. It was a great value for the price we paid. We would HIGHLY recommend this company for your floral arrangements!! You can’t go wrong with Blooms Today!

I purchased a flower arrangement for my boyfriend's birthday. We live in different states. I purchased Blooms Today through Groupon. I did the florist's choice. For a $50 arrangement. A extra $10 for a vase. Like what would the flowers come in if I didn't spend a extra $10 for a vase, paper?? Bad mistake. Nothing like the pictures. I was very embarrassed and ashamed to see I sent him this tiny arrangement. Especially when he spends a lot of money on flowers sent to me. This arrangement made me look very Cheap!!! I would have been better off buying roses in the neighborhood grocery store. A half pint flower arrangement with maybe 5 flowers and greenery fill in. This looked like a six year old child picked flowers for Mommy on the way home from school. My first and last time for Bloomstoday.com and to further add insult. I've brought better vases for 99 cent in the Everything 99 cent store. This $10 vase was a comparison to a mason jar.

I made a purchase, as a rewards member, and the price was clearly indicated as $25 on Thanksgiving sale, plus a $2 care and handling charge. After my order was delivered I looked at my account and they took $47 from my account. There was a hidden charge they refer to as “Standard Service”. This was in no way clear during the checkout process. I paid $10 a month to be a rewards member and that apparently entitled me to pay $47 for a $25 bouquet. Call your local florist and order directly without paying this superfluous website a ridiculous access fee. Canceling my membership ASAP.

The flowers I received were just left at my doorstep, they never bothered to ring the bell. I’ve seen better arrangements from a supermarket, yet this cost $65, not worth $10. I would never recommend this company. Plus the water was old & dirty, needed changing when they arrived. Pitiful!

I purchased a Groupon for $40 value with free shipping on Blooms Today. I ended up spending an additional $22 for an arrangement "pure elegance" for my daughter for her Birthday. What was delivered was anything but. Not even close to the picture and small arrangement was put in what looks like a colored Mason jar. When I called I was told I could either get a 50% refund of only the $22 or another delivery of what should of been delivered in the first place. I was going to let them send the right flowers, but they wanted to charge my card again and then process a refund for the first charge? Excuse me? Well regardless I did not have card with, but at this point I think I will just take an $11 refund. Also website boasts 100% guarantee, which clearly is not true. Never again! Lesson learned. Unfortunately I don't know how to add pictures to this review because that would speak volumes!

I ordered a floral arrangement for a Memorial Service three days before the scheduled service. I requested that it be delivered the day before to guarantee that it would be there since the service was early in the morning. My arrangement got mixed up somehow and never arrived. When I called Blooms Today, they apologized and offered no way to compensate me for the error. I was only asked if I wanted the arrangement to be delivered and this is while the service had already started. I am still waiting to see the credit on my credit card so I will allow a few more days and will then contact them. Unfortunately, I will never order another arrangement from them again. So disappointed!

My Grandmother had passed away. My mom flew out to be with family. I ordered flowers on Thursday to be delivered the next day, Friday. They weren’t delivered. I then got an email asking if it “would be ok” if they could be delivered on Saturday. They weren’t delivered on Saturday either. No email or communication. I then received another “would it be ok” email on Sunday asking if they could deliver it on Monday. Really?! My mom was only able to stay with family for a limited amount of time. At this point, I didn’t want the flowers delivered because no one would be there to enjoy them.

I used a Groupon discount to order flowers from Blooms Today. There was no problem ordering the flowers online from Blooms Today website and using the Groupon code which I did on Monday 10/28/19 for a Saturday 11/2/19 delivery. I called Blooms Today customer service early afternoon to check on the delivery as I had not heard from the party I sent the flowers to that they had received them. I was told by Blooms Today that they were ordered under Standard delivery and that they will be delivered today and that they would call the florist to check. Once delivered they said I would receive an email.

I ordered flowers, received emailed order confirmation & received emailed delivery confirmation but flowers were not delivered. Difficult to get to speak to someone to discuss issue. Today no refund & no flowers.

I was happy to get a good deal on sending my mother a bouquet in Maine. I made sure to read the fine print, that didn't list Maine as restricted. Excited, I bought three, hoping to send a regular gift every couple months. Once purchased, I was slightly disappointed to see the value of my Groupon still required an additional fee to meet the minimum bouquet cost. I was dismayed when I tried to complete the order, only to find out my mother's address was not available for delivery. She lives near one of the largest ski resorts in Maine, and I would have expected some caution listed in the fine print if I were to expect an issue. Needless to say, Groupon deferred me to the company directly, and the company has had no response. Despite reading fine print, you can still lose. Love Groupon but buyer be aware with outside companies.

I ordered a bouquet using my Groupon for my sister's birthday. I ordered October 21 for an October 24 delivery to the school where she teaches. I waited to hear from her about her suprise and when I didn't started calling. When the agent checked with the florist at 11 am, the flowers were on the truck; at 1:00 the flowers were on the truck; at 3:00 the flowers were on the truck even though I shared school closed at 4:00 pm. I spoke with the office administration who shared not delivery person had brought anything for my sister. When I spoke with a representative, I was informed the flowers had been delivered according to the florist. I hoped the delivery person did not leave them outside the school door.

I ordered a flower arrangement for my mother's birthday using the Groupon deal and did florist's choice. I was mortified when I received the flowers. It was small and looked like they plucked flowers from someone's backyard and put it in a vase with their eyes closed. I kid you not, flowers from any local grocery store will be half the price and look 10 times as good. Never again will I order from this company.

On Saturday I ordered a large flower spray for my aunt's funeral. The order process asked that I specify when the flowers were to be delivered and to where. I chose Tuesday delivery and provided the funeral home address in Maryland. On Tuesday afternoon I contacted Blooms Today to check the status. I was told that the order would be delivered before the end of the day. On Wednesday, the day of the graveside funeral, I arrived at the grave two states away in Woodstown, New Jersey. There were no flowers. The funeral director informed me that no flowers had been delivered to the funeral home by 9 am when they had set out to transport my aunt in her coffin.

I purchased a Groupon for flowers. I completed an order on Blooms Today website for flowers to be delivered to my mother in law on her 84th birthday. Order was confirmed. Next day in her birthday I received an email late that they couldn’t deliver. I called customer service and he apologized but said he had no reason why they couldn’t deliver. He said maybe in 2 more days after her birthday. I decided to just get refund but I still lost 16 dollars to Groupon because they said voucher was used. Very disappointing that I missed her 84th surprise. Thanks for ruining it Blooms Today.

I had ordered a "Special" cheery type flower arrangement for a dear friend who is losing her husband to cancer. I ordered the flowers days ahead of time and they were scheduled to be delivered on a Friday to the recipient. After Friday, my friend and her husband were to travel for further treatments and would not be home at the scheduled residence. That DAY!

I ordered a $100 sympathy flower/plant arrangement and some trees of life to be planted in memory of the deceased party. The Plants Galore arrangement should have been approximately 18”W and 16”H but what was sent was measured at 7-8”W and 11”H and no certificate for the trees of life was sent or even mentioned. The writing on the card on my behalf was barely legible (similar to a 6 yo printing). I called Blooms and the lady stated she would credit me 10% and if I wanted my full refund (which I demanded) they could go back to the house and take the arrangement back. I would never have known this is what was sent if I had not been at the house. I have pictures of the pathetic piece and feel for $113.00, and the embarrassment of the arrangement size, more should have been done. No mention on their behalf as to why there was no certificate for the trees of life. I will never order from them again and feel they did not make right their wrong.

Ordered flowers on 9-6 for delivery 9-9, using a Groupon. Got a delivery confirmation from them at 5:45 PM, but the flowers were not, in fact, delivered. Called customer service who agreed to deliver 9-20, and did not offer me any compensation. IDIOTS!!! Hope it happens on 9-10.

I ordered these flowers with a Groupon coupon for the majority of the price. Delivery was included in the price. They arrived on time, beautiful and prettier than described! Very pleased with this purchase. My daughter loved the flowers!

My friend had hip surgery and we wanted to send her a nice bouquet to make her smile. Flowers were scheduled for Friday delivery. No FLOWERS, no email, NO phone call! I called Blooms Today customer service and the person I spoke to said nothing about difficulty placing the order. She apologized, refunded $22 and placed the order again for Tuesday. This time, I was at my friend's home and STILL NO FLOWERS were delivered!!! No phone message was left but I did get an email that said my arrangement couldn't be delivered in that area. Seriously??? So there we are sitting in the car trying to resolve this debacle with Abby in customer service describing two arrangements that I might choose to replace my first choice (bummed that I couldn't even see them)! She also refunded $22 and charged me again for the new order.

Super disappointing. Try placing the order this morning with some kind of issue between Groupon and this floral service. After speaking to one of their customer service representatives for over 39 minutes, and asking to please verify that the flowers would be delivered today since it was my niece's birthday and today is obviously her birthday. We were reassured that the flowers will be delivered today.

I ordered some roses for my wife to be delivered today for our 10th anniversary. After paying $93 for roses and a guarantee that they would be delivered by noon, not only was the order canceled, but I didn't receive an email until it was too late for me to do anything else. When I called to find out what was going on, the 1st lady hung up on me. I called back and got a different person who was nicer but only wanted to push a new delivery date the next day. Now I have money tied up for close to a week and my wife will not get roses until later. Just horrible service all the way around. This company needs to learn to set expectations cause I had other options before choosing them.

Do not use the service, have have little to no control once they pass along to a local flower shop as it seems. Flowers were ordered for a family funeral member and they did not show up for the event. Calls were placed and no return call was made back to use with detail on how they would fix it.

I had Groupon coupon for Blooms Today that I used to order a bouquet. I am giving 2 stars for on date and time delivery. However, roses and other flowers start withering within 2 days of delivery. It seems flowers were not fresh.

I ordered a heart-shaped funeral arrangement on a stand on behalf of my mom for her deceased brother's funeral. Blooms Today website gave me the option to select "Great" or "Greatest" and of course, I selected "Greatest" for the arrangement type assuming it meant size and presentation. The site did not have the measurements of the arrangements available and after what I received, I know why. The arrangement delivered was very small and did not have the banner I purchased, "Beloved Brother" on it PROBABLY because it was too small to adequately display it. The plants on the floor had a better appearance than the arrangement that I received. I spent $95 (was $150 supposedly), $5 for the banner and $20+ for delivery fees. Also, when you select the discounted item, you are automatically enrolled in their Rewards Membership with a fee of $9.99 monthly, which totally caught me off guard.

I ordered flowers from Blooms Today because I had a Groupon. The flowers are nice, but the pink roses do not smell. Overall, I cannot recommend this company because the flowers are very expensive. I think next time, I will buy loose flowers and arrange them myself.

Do not count on them for a special occasion! I bought a Groupon for $16 to receive $40 off and placed an order on August 1st to be delivered on August 2nd for my mom's 70th birthday. First of all - I either did not read the fine print (which is entirely possible) or it just didn't mention that these flowers arrive by UPS! I had no idea until I received the tracking number from UPS that these would not be delivered by a local florist. The UPS tracking info stated that the order was delayed and would not arrive on time.

I ordered a bouquet of flowers to be delivered to my daughter on her birthday. Blooms Today offered “same day service” and “no delivery charge.” I placed my order the day prior to the delivery date and was told that everything was in place for delivery on her birthday with a delivery charge. WRONG! I learned from my daughter the day after her birthday that she never received the flowers. When I called Blooms Today they were unapologetic and stated in a very perfunctory way that they would refund my money. What a waste of time dealing with this company. Horrible customer service!

If I can give this website a ZERO STAR, I would because it's just that bad. I ordered flowers for a funeral and what I got was nothing like the picture on their website. Not even the vase!!! My 4 years old could've made a better bouquet. I didn't spend $20 for the Groupon plus an additional of $32 for something my kids could’ve made themselves. I emailed Blooms Today and they said they will send the full refund... I just read some reviews in the past that some people never got their refund. Supposedly it takes 5-7 business days... I will wait and see if they do.

First it was the deceptive mark-ups when using a Groupon. Surprise! Then (ordered on Wednesday) delivery expected Friday. Received an email Fri evening, unable to find a florist to make that time frame. $5 more if you want Sat/Sun, or retry delivery on Mon. Monday evening receive another email, unable to deliver on time. Will deliver Tues. Phone call to customer service nets $7 credit to my card for the "inconvenience". I'm furious! They claimed they "struggled with multiple florists and it was a limited delivery area". This address is in a major metropolitan area, numerous florists to choose from. $7 is less than 10% of what I spent. I would have cancelled the order, but her birthday was Saturday and it's already 3 days late! Customer satisfaction = 0

I complained about the flower order for my brother's funeral. I was told I'd receive a full refund. Months went by without the refund check so I contacted the Attorney General in VA. He was told by Blooms Today that a check had been sent to me [dated after the AG's involvement] and that they couldn't contact me by phone. Not true in either case. I NEVER received a refund check and I NEVER received a phone call. Not a dependable company!

I used Groupons on Blooms Today and bought two bouquets for two different graduation celebrations. Both arrived on time and each bouquet was simply amazing! I ordered the Florist’s Choice on both of them and it did not disappoint. Each one was beyond expectation, especially since I ended up paying a total of $70 for over $100 worth of bouquets. And that $70 included the shipping and handling, plus the sales tax! I am so tempted to give myself a bouquet from Blooms Today, just so that I can also enjoy the experience of receiving it.

I purchased an arrangement using a Groupon coupon. The coupon was for $40.00 and with the additional cost of the product the retail of the arrangement was 102.00 which included Saturday delivery and a vase. I sent the flowers as a gift to my daughter-in-love. I asked my son to send pictures. I was disgusted to see what she received. No gerbera daisies as depicted in the product photos and the colors weren't represented in the final product either. What I sent was a modern, beautiful arrangement for a young woman, who while working full time completed her master's degree with two toddlers to boot.

Was very dissatisfied with my order. I ordered a bouquet that was essentially $77 (I had purchased a Groupon towards it- $20 for $40 value) and I paid the difference $37 plus my $20 for the Groupon) but what I ordered was an all pink bouquet including 2 pink hydrangeas and 3 pink roses with other flowers in a shorter glass cube shaped vase. What I got looked nothing like the picture on the site. Only one hydrangea which was green and the 3 roses and some other purplish flowers and lots of greenery and an ugly silver mirrored vase with black scratches all over it. So I would not buy from this company again.

Initial online ordering was ok. It quickly changed to disappointment when the flowers I ordered were cancelled and I was double charged. They only refunded the initial amount and not the unauthorized second charge. If they refunded initial amount immediately, Why would the second unauthorized charge take a week? Only compensation they offered was a 20% discount if I made another purchase right then. No thanks, I will stick to the big name brands from now on where I know I won't be scammed.

Great Service and Quick Delivery. Used a Groupon coupon and ordered a beautiful $50 of flowers, the "Let the florist pick". Very fresh arrangement and nicely done. A nice selection of flowers. Lots of different colors in a small clear vase. The vase was "made in the USA", I was shocked. Using the Groupon for this bouquet of flowers, the delivery was included, so you really got your money's worth of flowers.

*BEWARE!!* DO NOT PURCHASE FROM THIS COMPANY!! Horrible service. I purchased a Groupon deal for Mother’s Day and scheduled delivery for May 11th. May 11th came around and flowers were NEVER delivered! I received an e-mail CONFIRMING THEY WERE DELIVERED. This was FALSE. I did some research on the company after this and was horrified at the reviews I found. This company does not deliver on time and they false advertise. Their arrangements are nothing like what they have on the website. Take your money elsewhere!! I called and they told me they would try to redeliver next week. That is ridiculous and so unprofessional. I do not know how they are a business.

The company did reach out to me to apologize and is issuing a full refund.

Purchased voucher through Groupon for Blooms Today. Placed a order on Friday May 10 for delivery on Saturday or Sunday for Mother’s Day. Received a voicemail on Sunday afternoon say the where unable to find a florist to deliver the flowers. I called Monday to find out what was the issue. I was promised the flowers would be delivered on Monday. Again Monday afternoon received another voicemail saying the where unable to deliver. Called Tuesday and requested a refund so disappointed. All they could say we will refund you we dropped the ball. First time trying to use this company but I will never again try to use them. End of Story my Sister didn’t receive her Mother’s Day flower. I wouldn’t recommend this company to anyone!!

We ordered a bouquet for my mom for Mother's Day, 6 days in advance. It was supposed to be delivered on 5/11, one day prior to Mother's Day. We spoke with my mom in the evening of 5/11; she had not received any deliveries. My wife called their customer service at 8AM on 5/12; she was told the flowers would DEFINITELY be delivered that day. No delivery arrived. We called on 5/13; customer service and was told, "Sorry, the florist ran out of flowers!!" It would have been nice if they notified us at the time. Customer service offered to deliver the bouquet on 5/15 at a discount, which we reluctantly accepted; a discount to us won't make my 88 year old Mom feel better about not receiving the flowers on Mother's Day.

A week before Mother's Day I ordered an arrangement to be delivered to my 93 year old Mom on the Friday before Mother's Day. I chose that day in case there was a problem with delivery, so I'd have time to inquire, adjust, etc. So I call Mom this morning, Mother's Day, and learn that she didn't receive any flowers. I contacted Blooms Today; the customer service rep informs me that the florist ran out of flowers so they cancelled the order. But they never contacted me, by phone or email, so I didn't even have the chance to figure out another solution. I asked if they could deliver flowers today, since it's still Mother's Day and was told "No, Tuesday is the first available day". So, I am certain I would NEVER use Blooms Today in the future.

Ordered Mothers Day flowers almost a week ahead of Mothers Day. Site said could not deliver over that weekend. Chose the option of the Friday before. When I received the receipt it stated Saturday delivery with an additional charge. I was good with that. Saturday came and went. No delivery! I called on Mothers Day, they stated that they could deliver the following Tuesday! What!? They were for Mothers Day idiots! They then offered a 10% discount on my next order. Talk about not being self-aware. Needless to say I canceled the order and will never do business with them again. I apologized to my mother and sent her a picture of the order as that's all I had. Do yourself a favor and stay away from their hype and sales job. It will save you grief and money in the long run. Lesson learned.

Ordered flowers Thursday morning for Mother's day. NEVER DELIVERED!!! It's Saturday evening 10:30pm. These people are beyond pathetic, no phone call no text no email. Customer service is a joke. They know nothing. What company cant find a florist in Philadelphia that can fill orders for Mother's day. No apology is necessary. I dont order flowers often but you can best believe that when I do Blooms Today will NEVER get my money again. I am going on Facebook and every site that I can find to post this review. What is wrong with you, 3 days and no flowers, not even a sorry. I will get my money back, starting with my bank for fraud, then going to Groupon to have your company removed. If you order from these people even after my review then good luck.

I purchased two arrangements at the end of April, one for my mom in Washington and one for my mother in law in California. Flowers were supposed to be delivered on 5/10 but were never received. I called early on the morning of 5/11 only to be told that they were overrun with orders and ran out of time for deliveries. I was assured the flowers would be delivered today. I called again at 4:45 pm PST only to reach a voicemail stating that the customer service department was closed. I'm completely dissatisfied with this company and urge no one to use them. I'll be taking this matter up with my credit card company, but for now I'm trying to find a way to make up Mother's Day to two important women in my life. Thanks for nothing!

I ordered flowers for my mom on Thursday. They call on Saturday the delivery day at 3 pm to tell me my order has been canceled due to no products being available. WTF!! I will NEVER use this company. So unprofessional and now I have to go search for something else. Thanks.

Ordered some flowers from them to be delivered today for my mom. They called me till around 5pm to let me know that they couldn’t be delivered even though I paid more so they can be delivered today specifically! Worst experience. Do not purchase from them. Lack of communication and bad customer service.

Don't fall for their Groupon and then $75 vouchers for $10. The entire thing is a scam. Maybe the Groupon went ok, but still cost me $35. The $25 voucher costs were inflated over Groupon and they had a $20 shipping fee. Flowers to Kalispell were sloppy. Flowers to IA went undelivered on date they were supposed to be. Both of those orders still cost $30+. I called customer service twice and was livid both times. Save your money. The reviews are fake. I cannot review on Groupon or their site. They won't let you??? Not cool.

My original order was never delivered but I received an email saying it was. Then when I called customer service and waited a very long time for a representative to answer my call. I was told they were going to cancel the order and then reorder the flowers for the next day. First I did not get the flowers delivered when I needed them to be and then I am charged for both orders. I had to call back to see why I now have a second charge on my credit card to be told I will get a refund for the first never delivered order but it will be a few days. Also a completely new charge than the first order. I should have researched this company before buying. Will never do that again.

I went through Groupon to order my floral arrangement. The arrangement was pretty and my mother was pleased. BUT it was not what I PAID for!!!! It almost looks like some convenient store flowers that was put in a vase.

On 4/29/19 I purchased a $20 Groupon for Blooms Today. I used the voucher code to partially pay for an order of flowers which were supposed to be delivered. 5/1/19 - the remainder of the flower charge was charged to a credit card. 5/1/19 came and went with no delivery even though a confirmation of delivery email was sent to my email. I called customer service and said they actually were not delivered and the email was sent out by mistake but they would be delivered 5/2/19 by 8:00 pm. That date and time came and past without a flower delivery even though I was assured the flowers were on the delivery vehicle and would be delivered that day. This process is a nightmare. If you need flowers for a specific date, please do not rely on your guaranteed delivery date - they might not ever make it.

I rarely complain about anything, but this experience was mortifying. Wrong names written in card was just the start of this bad experience. My best friend’s dad passed and services are across the country & since we aren’t in the know of good local florist in the area. Since we were unable to attend, I carefully selected & purchased an elegant & respectful SYMPATHY arrangement to send with heartfelt condolences since I cannot travel there. What I ordered & what was sent in its place were vastly different. I understand minor substitutions from florists, but what florist in their right mind would send this in its place for a SYMPATHY arrangement!? Looks better suited for a centerpiece on a picnic table.

Super Disappointed. I order on April 27. Supposedly will be delivered on April 29 to Surprise my mother in law on her Birthday but they called me at almost end of the day that they won’t be able to deliver my order. This is just so sad that I thought I will be able to surprise her. I will never try this site anymore!

Zero Stars! Ordered flowers April 18th to be delivered for a birthday surprise on April 19th. Called April 19th to be sure the order was received and I was told, "Yes, the flowers are out for delivery". The recipient never got them. Called April 20th to see what happened, they were too busy to do it because of Easter weekend. Well then tell me that upfront so I can make other arrangements! When I called April 19th I was told they would be delivered that day with no worries. What a scam. They will lie to get you off the phone and make you think everything is going as planned when it’s not. They take your money ASAP but I’m STILL waiting for my credit for services never rendered. Told my credit should show today after making a second phone call to request it. Take your money elsewhere. - Mom in MN with disappointed daughter in CO.

Ridiculous company -stay away - ordered flowers early AM and paid extra for same day delivery. Called mid afternoon and was told the flowers would be delivered by 5:00 PM. Called back at 6:30 and was told the order was cancelled. I was never notified and it was too late to order from another place. The representative said we can deliver to the home in a couple days. If I wanted that I wouldn’t have paid extra for same day delivery. They just said we will credit the money back in 5-7 days. So now they ruined the moment for my daughter and I have to wait to get my refund. Stay far away from this company...

Flowers were supposed to be delivered by Friday 4/19/19 and received an email they were delivered and they were not. Called Saturday 4/20 and told problem would be immediately resolved. Today is Sunday 4/21 and no flowers. Stay away from this company. You will see other similar reviews online.

I ordered flowers for delivery to a loved one's funeral 2 days before the services. I received a call 3 minutes after the start of the funeral that the flowers could not be delivered. To make matters worse, the agent offered to have a vase of flowers delivered to the house 2 days after the funeral, on the following Monday. I was fit to be tied! What type of shoddy operation are they running!!!??? The late call was absolutely unacceptable and the resolution was frankly, an insult. I don't know how these people stay in business. I would think twice before ordering from this vendor if you want your arrangement to be delivered at all. I am heartbroken to know that these flowers were not delivered at all.

I placed an order with plenty of lead-time and even let them pick whatever flowers they had readily available. It couldn't have been an easier order to fulfill. They didn't deliver at all. They finally sent an email telling me that the flowers weren't going to be delivered at the end of the day - one minute before they closed! The recipient waited all day for 'something special' when the company knew at the beginning of the day that they weren't going to make their deliver. Even so, the fallback position was to authorize a delivery for the next day.

This is the first and only time I have ordered from them. What we received was not at all like picture in the ad. I could do better but going out into the desert and put some wildflowers in a glass. I did call them and they offered to replace them and I did accept. We will see what happens today.

Flower to be Delivered Monday 4-8-19. Not delivered for my brother’s wife Lisa. Her birthday 4-9-19. No confirmation sent to confirm delivery so I guess I needed to use my ESP. I have been calling every day and sometimes several times a day to get the flowers delivered. They told me the flowers were on the truck today 4-12-19 to be delivered by 7:30 pm this evening. Not delivered. They lie, lie, lie lie. I did not want the money returned but the flowers to be delivered. Go somewhere else to buy flowers that has a better reputation. This company gets a big thumbs????

I ordered what I thought would be a beautiful bouquet of yellow tulips for my daughter in law who just gave birth to my grandson. When I got to the hospital for a visit I noticed this bunch of wilted, most of the flower heads hanging almost dead and tulip greens wilted! I was mortified!!! I could have gone to the grocery store and gotten 3 dozen tulips for 6.99 a dozen and purchased a vase. It would have been cheaper and much better quality! I will never order from Blooms Today again and definitely would NOT recommend to anyone.

I made my purchase at about 6 in the morning and they promised it would be delivered the same day. It even said so on my confirmation. But the flowers never came and I missed my grandmother's birthday. To top it off the very next day they attempted to deliver and she was not there so now she has to call and make arrangements to get this delivery. I will not use this service again.

I would like to give negative starts if I could. My husband ordered flowers 9 months ago and we just realized we've been charged 9.99/month since then. It seems like this same situation happens to many people and that they say customers are told of this "rewards program" at purchase. That is completely untrue. I've reached out to the company to make it right. I will take this review down when if it is resolved.

First I would of liked to receive a delivery confirmation. I received a order confirmation. Saw the delivered product it wasn’t as full as it appeared in picture. I feel it was overpriced. Not likely to reorder or recommend. Deceiving & disappointing!!!

I purchased a Groupon ($20) on 3/1 for Blooms Today and had a delivery scheduled for same day ($32 after Groupon). The person I had them delivered to was pleased with the flowers but I wasn't. Since she was happy I decided I was being a little too picky. While purchasing these flowers I was presented with another coupon option of spend 10.00 to get (3) 25.00 vouchers for future purchases. I felt this was an amazing deal especially since I knew I had to send lots of flowers coming up. I had to place 2 separate orders on 3/4 to use the vouchers.

Every time I hear about a good customer service I remember Blooms Today. They handled my issue with cancellation, delivery and refund so professionally. I was so happy and very satisfied that l can't help but remember it every time I encountered or heard about a bad customer service.

Blooms Today contacted me very quickly about my complaint and resolved the situation to the best of their ability. I'm very impressed with how quickly they took care of the complaint.

Trust me - Use some other flower delivery vendor. I ordered flowers for my daughter for Valentine's Day but they were never delivered. I called customer service the next day, waited on hold 8 minutes, left my phone number for a callback but never heard anything. I called them back a week later and they acknowledged the delivery was not confirmed and only offered a refund or a discount to deliver them late. VERY DISAPPOINTED. Don't make the same mistake as me - choose another vendor. There are other good options available.

Blooms Today took my order for same day flower delivery and confirmed that they could fulfill this order via the website and via email but they never delivered the flowers. When I called customer service they were barely apologetic and offered no solutions to get flowers to my friend before she was going into surgery on Tuesday. I am very disappointed indeed.

I’ve reached out countless times since my order wasn’t delivered on 2/14/19. I have reached out via emails and phone and NO ONE has gotten back to me. They took my money and I got no product and no one is willing to help. I have requested a refund and still have not heard back. I was given some stupid response stating I’ll get an email confirmation once it’s delivered and STILL NOTHING. Do. Not. Purchase. Anything. From. This. Company. Absolutely ridiculous waste of money and time. ANYWHERE else is better.

I ordered flowers on 2/13/2019 for delivery on 2/14/2019. I got an email confirming my order, and one stating out for delivery, and could be as late as 9:00pm. No further contact. As of 9:00am 2/15/2019 I have requested a full refund. I am very dissatisfied and disappointed. I am not interested in doing business with Blooms Today again.

My husband ordered me flowers from this company instead of our usually company because of the advertisement he heard on the radio. Big mistake! Flowers were supposed to arrive on Wednesday February 13th and never showed up. My husband called them and they said they tried to deliver. Not true! Not only was I here all day but we have Ring with video so we could see no one came with flowers. Then they said they would be delivered the next day on Valentine's Day which is our 34th Wedding Anniversary. Same thing - I was here all day and they never arrived. We have been charged but no flowers! We will go back to 1-800-Flowers which we have used for years and years with no problems. Blooms Today is the worst company we have ever dealt with!

I picked flowers from the website for my wife for Valentine's Day. The flowers that came were definitely not what I ordered. I am not happy at all and I think I deserve a refund. Why should I have to pay for some garbage flowers I didn't even order!!

I ordered flower for Valentine’s Day early enough to get to my wife and daughter. My wife got her flower, but not the one that I ordered. She got totally different one. For my daughter – she never received her flowers. Not only that I called so many times to customer service and sent e-mail – NO RESPONSE. Called again around 5:00PM PST, got recording saying all the flowers being delivered, and office will be open next day. It is now 6:00PM – no flower being delivered. I was going to surprise her at her workplace, and I got the surprise. On the top of it, I found out that they enrolled me in reward program and charge in my card monthly $9.99. I do not recall, there was anything that I click to sign up for this. I tried to call up again and could not get HOLD of any customer service. Left my number no one call me back. I have to call my bank to cancel this.

Orders flowers for my fiancé for Valentine’s Day. They never got delivered and no one at this company answers their phones. I tried repeatedly to get in contact and all I get is a recorded message. Company is a scam with terrible customer service.

I would recommend to anyone that if you're ordering flowers to go directly through the florist, because the florists clearly don't care whatsoever about orders placed through this third party, and they place you at the absolute bottom of their list to be delivered. It is Valentine's Day, and dealing with this ALL day has ruined the what-should-be-happy day. I placed an order for flowers 2 weeks ago to be delivered to a business today. It's now 4:00 pm, and the flowers have yet to arrive (I'm sure they won't for quite some time at this point). I get that the "rule" is that the florists have until 5 pm (which is inconsiderate in itself since it's when people are leaving their place of work?), yet that is also less than ideal considering how much you are paying for these, especially when they are ordered in such advance. I've tried calling customer service twice, and they have been zero help in contacting anyone else. Very disappointed and will not be coming back.

I placed an order today at 11:03am for my Daughter's birthday, last minute, the day before Valentine's day and they delivered them by 6:00pm. They are beautiful and look almost exactly like the picture I picked from. Thanks for helping me make her day special.

I’ll let the pictures do the talking the first one is what arrived and the second photo from their website - what I ordered. Super disappointed in the arrangement which is nothing like the one I ordered.

Sneaky tactics to get enrolled in rewards program. I did not click anything to sign up for this program. Perhaps, I didn't unclick something? Either way... Poor business. Have to wait 7 days to cancel.

So I got my flowers in today. I ordered sapphire skies. As you can see in the picture it wasn’t sapphire. I bought from Groupon $20 then $32 when I placed the order so for $52 I would have expected what I ordered. So disappointed it was the first time ordering and probably the last. You have a bless day.

The plant delivered did not compare to the online photo. I even upgraded to a higher product. It was a little embarrassing to see what was at the visitation with my name on it. The basket was cheap and the promised flowering plant was not included.

I purchased a Groupon to buy some flowers for my best friend for her birthday. I had accidentally selected some wrong flowers and I contacted customer service right away. It was great customer service and they refunded my money right away. I then, selected some other beautiful flowers to send. The website was easy to use. The flowers were delivered the next day, and they were beautiful! My best friend was happy. I would definitely use again the future!

My husband was having a bad day at work so I decided to send him flowers to cheer him up, He received them same day and though he was happy with the gesture when he brought them home I was horrified! They looked store bought with tag as if they are purchased at a grocery store. I called and emailed Blooms Today and talked to Cindy, she was amazing! Friendly customer service and immediately gave me a refund. She did a wonderful job fixing the situation, she impressed me. I don't blame them - I blame the florist. And Blooms Today will no longer use that company. Because of Blooms Today customer service (Cindy) I will purchase again in the future. Thank you again for correcting the situation and having EXCELLENT customer service!

Hi, just joining the other 176 customers on here that have given this shop one star. My mom ordered flowers for me. Was told they would deliver them yest. Yest. they told her they had delivered them to “the intended recipient”. Well, I am the only person with the apt number and complex number in this apt. and I was home all day yesterday. No one delivered flowers. So they told my mom they would re order them and have them sent today. They were delivered today and I asked the delivery guy if they tried attempting yesterday and he told me no. He also had me sign a paper stating they were delivered. So, if they were delivered yest. while I was home, who signed?

TOTAL SCAM. Go elsewhere to order flowers!! Anywhere else! We ordered a huge spray a week ahead of time for an out-of-state funeral. Not only did they take our money, they sent a CONFIRMATION that the flowers WERE delivered. Guess what?? NO FLOWERS ever showed up at the mortuary as promised, for either the viewing or the funeral the next day (same location). We only knew because we sent the family a picture of what we ordered and they said nothing was there.

I called the number to resolve the issue and there is nothing they can do to rectify or make up for the situation. All they offered is to have the same flowers delivered again, and not until tomorrow. This is 4 days after the intended delivery date. If I would not have called then the recipient would have never received the flowers and I still would have paid for it. I paid to have the flowers delivered on 12/31, not 1/3. The person I spoke with only offered excuses that they were busy on New Years Eve with deliveries.

I placed two orders with this company since purchasing the Groupon voucher, Simply Blooms and/or Blooms Today as they appear to have two different names. The first was ordered on December 18th for a delivery date of 12/24 to my Dad in PA. The second was ordered on December 21st for a delivery date of 12/24 to my mother. My Dad & stepmom received the delivery of the candy cane basket however the arrangement looked nothing like the one I ordered but thank GOODNESS THEY CAME. I received a confirmation via email. The flowers that I ordered for my mother who lives with me?!? NEVER ARRIVED ALL DAY NOR NIGHT OF CHRISTMAS EVE. Then to top it off, the company sends me another confirmation that those flowers arrived!!!! Can you IMAGINE THAT?!?

Was given a gift from a friend on Groupon. When I clicked on the link to order the flowers there was an additional cost to me. When I contacted them they said, "Read the fine print," and sent it to me. It was a gift, but when I read it it was very confusing and said it included delivery.

I have ordered from several online florists over the years. However, Blooms Today uses only local florists. I have NEVER been disappointed and when I order through Groupon. There is no delivery charge. I will continue to order from them. Thir flower arrangements are beautiful.

My email to Blooms dated 12/6/2018: This will be my 3rd contact with you and I am greatly disappointed. Flowers were NOT delivered on date requested. Luckily the service was postponed. When I found out I called Tuesday and was told the flowers would be delivered Wednesday. Got a call from my daughter who sent this picture! DEFINITELY NOT what I ordered or PAID FOR!!! Vase can hardly hold the 8 Roses, I ordered 12 and NO FLAGS!!! Called and spoke to Heather. She said those weren't my flowers that they were scheduled for delivery before the service tomorrow. Gave me a tracking number and assured me they would not send something like what I described. Daughter called and said the mortuary found the card. No flags and those 8 Roses were my order.

I ordered flowers on Blooms Today for a funeral. When I arrived, I saw my flowers and noticed that some of the flowers were brown, wilted and dying. The arrangement looked as though it had been made days prior. Very disappointed.

Ordered flowers for a funeral in Ohio, Blooms Today got wrong funeral home in VA. I sent email to contact me-no reply. I called customer service and was told it "would be taken care of". Received confirmation email that the flowers were delivered day of funeral, they were not. Called again, was told that I didn't contact them in time and that the email confirmation of delivery was for the funeral home in VA. The conversation basically said it was "my fault" for "their error" and I should have called instead of using the electronic method-- this is 2018! They also said they called me and sent email to tell me the order couldn't be processed, never received phone call, VM, and found the cancellation in junk mail after being told to look there-it was sent too late.

Ordered 'Magnificent Life Spray' flowers to be delivered at a Shook's Cedar Grove Funeral Home for the recent loss of a family friend only to see that 1) the delivered flowers were not what was ordered and 2) the flowers looked like they were days old! According to the company website, 'Magnificent Life Spray' will have "green roses, green carnations, white gladioli, white stock, white cushion spray chrysanthemums and bells of Ireland is accented with green tea leaves, spiral eucalyptus and lemon leaf" but the flowers that were delivered were not even close to the description on the website.

If I could give less than one star, I would. We placed an online order for a plant the night before a funeral in Orange TX. The funeral was at 10:00 am the next day. Confirmed with Blooms Today about 8 am the morning of funeral that they could deliver plant by 10:00. We were assured that they could make the delivery - funeral was in a small town. Blooms Today called me at 11:05 (the funeral ended about 10:45) to say the plant wasn't delivered because several florists in town did not have the plant we ordered - a Peace Lily. I asked why didn't they substitute a plant, and she said it's not their policy to substitute.

Flowers didn't show up even though I ordered days in advance of funeral service. They're only waiving service fee. I wish I would've read the reviews of this company prior to ordering seeing it's a common theme of this happening. I'm in the military and can't be home from my uncle's funeral so this really made me feel terrible. Highly disappointed and do not recommend this company. Buy directly from local florists.

I ordered funeral flowers for my husband's godmother from Blooms Today. Paid extra fee to have the flowers delivered by 5:00 viewing. Flowers were not there. I checked each bouquet in case it was different from the bouquet ordered. Called the next morning and was told the flowers were delivered at 2:36 pm. We went to the church service at noon the following day - no flowers. Nor were they at the gravesite or reception at the church. Called again and was given the option of getting another delivery with $20 discount (the bouquet was $148.50), or getting a refund. I requested the refund.

Ordered flowers for my grandmother's funeral days in advance. I show up and no flower to be found. Called twice and finally someone answered saying there was an emergency, flowers were dropped and damaged and stand could not be replaced. They could provide us a basket with “upgraded flower”. Have a feeling unless I called them, no flowers would have ever showed. Will never be ordering from them again.

My wife placed a order to be delivered to her mother in a time sensitive manner. My wife found this company on Groupon and the deal looked appealing, so we went and ordered the flowers. On the day the flowers were supposed to be delivered the order never arrived. My wife called customers service and was told that the delivery services stopped at 7 pm; and it was past that time. They asked her if she wanted a full refund, and she stated she want the flowers to be delivered as promised. She said she would give the delivery person some extra time in case there was a backup with the delivery. Blooms Today agreed and that my wife would call back if the flowers were not delivered.

I just want you to know that I am very dissatisfied with the quality of your flowers and service. I ordered flowers initially to be delivered to my daughter yesterday before noon, and paid extra for it. They did not arrive before noon and was closer to 1-2 pm. When my daughter got them there were like 5 flowers and one dead. I was angry. For the price and what the picture looked like, I clearly did not get that. I called and explained my displeasure with the quality and delivery. I used your company because I recently got flowers from your company and they were beautiful. Your customer service rep apologized and said she would refund and I could reorder and get 20% discount. And I did.

I went with Blooms this time because there was a special going on. I am out of town on work and it was my wife's birthday. I made sure that the order went in ahead of time to establish a firm delivery date. They charged my card and sent me confirmation emails that it will be delivered. Her birthday came and went with no flowers!!! I immediately called the next day to find out who was sleeping on the job. They told me my order was put on hold because they flag my card as fraud. I was wondering why they couldn't have told me that sooner so I could have went somewhere else. Didn't get an email or anything from them about this. They wanted a lot of extra information about my card like Names, Numbers, Routing and stuff. This to me says (Blooms is a Fake Business)!! Go elsewhere and be warned! The ONLY reason I gave them a star was because cancelling service from them, so far, appears to be easy. Good Luck folks.

Bought a Groupon for $20 off of $40. Ordered my flowers for an extra $15 for my sister-in-law who just lost her mother. Today I get an email saying they had to cancel my order. So I called. They said they have no florist in the area so the flowers would have to be shipped UPS, and the cost would be an extra $ 40. This is nothing but a scam.

I ordered flowers for my mother's birthday 10 days before the actual date from this company. Today which is her birthday they called me at 12:15 pm to say that there are no available florists to deliver to my mother today but that they can overnight some flowers to her tomorrow. I said okay and asked if they would be taking care of the shipping since this was their mistake and was told that no, I would need to pay more. I just broke down and cried. My mother is 76 this year and has been battling cancer and I was not able to be with her today. I am angry that they are promising products and services that they cannot deliver and that they are preying on people’s emotions and asking them to pay more money for delivery of products that are not even on the days they should be delivered. Shame on this awful company. Buyers beware!!!!

My husband placed a order for my b-day and I never received it!! He was very unhappy and called them directly and they kept saying it’s on the way. Order never came and they would not do anything to make it right!! Very unhappy!!

It was a terrible experience. They divulged my personal information to the recipient's ex-husband who called Blooms' customer service representative demanding to know who sent the floral arrangement to his ex-wife. They obliged because he threatened to have the flowers returned. Upon learning about this privacy invasion I called Blooms immediately. They apologized and said they can't refund the money but they would look into the situation. I wrote to Groupon and they were understanding and kind enough to issue a refund. It was not for the money, how dare them share something so personal with an unknown voice over the phone! I would think twice or go to your local florist. The card read nothing threatening, terroristic or vile that the information need to be handed out so leisurely. So unprofessional!!!

I was at Legacy.com signing a guest book for a deceased family member and decided to order flowers thru their site. The arrangement was $60 plus $20 delivery. When I saw the arrangement at the funeral I was mortified. See the 3 pics below- what it was supposed to look like and 2 show what it was (pink flowers in pic not part of the arrangement). When I called to complain she offered me 30% refund, when I said their website said 100% money back guarantee, she didn't skip a beat or say anything except you will be refunded 100%. Terrible product and then try to squirm out of their policy. Legacy.com should not allow them on their website.

I live in Ma. My Aunt Lived in LA. When she recently passed Our family wanted to send flowers to the funeral home. I used the website provided to me by the Obituary site. The business was Blooms Today. The day after the funeral I received a call saying they failed to get the flowers there on time and were sorry IF there was any inconvenience. IT WAS A FUNERAL. They had one Job. Deliver Flowers. They FAILED! Apologies and refunds don't make up for your failure. After talking to other people I've found out that this is the normal routine. My advice is go to your local florist because this company is not competent enough to be trusted.

I will never order from this fraudulent company again. Flowers were never delivered to my Dad for Father's Day. I called and was told an attempt was made and no one was home and a tag was left. This was a complete lie as more than one person was home all day and no tag was left on any door. I was told they'd attempt delivery the next day. No flowers. I have called in 3 times to customer service now requesting a refund and being advised I'd receive a refund confirmation email shortly. Never received. No refund, no flowers. This company is not legitimate. Do not use them.

I paid money for a Groupon. Then I had to pay more for the flowers and it all added up to $70 and a little $5 vase wasn't included? Very very disappointed with this company. They wanted to do a cancellation and a refund and then redo the whole order and it was going to take too long to do that. I asked them to please comp a $5 vase but they wouldn't. I won't be using them again.

I ordered flowers for my boyfriend’s birthday and they were supposed to be deliver on Saturday night. I made a first attempt to call but there is no customer service after 5 pm. The next day I called and I was informed that the order was with the florist and that I would be receiving an email, still waiting for the email and the flowers.

I ordered flowers for my wife for our anniversary. Paid extra to have expedited shipping. Flowers never arrived, when I called they told me the florist had the order. I asked the name of the florist, and when I contacted the local florist, they had no idea what I was talking about and had no order for me. I am traveling for work, so my wife never got her flowers and has to wait until tomorrow as I called another local florist for delivery tomorrow. Not the same at all. BloomsToday had the nerve to offer me a credit, and I needed to talk to three people before getting them to agree to a refund, that apparently takes 7-14 days to process. Absolutely terrible...

Flowers delivered after hours approx. 6:45 p.m. No one answers the phone after 5:00. Everyone passes the buck to another contract number.

I was out of town when my sister in law's mother died so I ordered flowered from BloomsToday.com. I spoke to my sister in law the next day and she didn't mention the flowers. Curious, I asked if she saw the flowers I sent. She replied that she had not. I called BloomsToday.com and found they never delivered the flowers. How many people never find out that the flowers were not delivered and still get charged for them. They said they would refund my money but that really is little help. They said they could send the flowers onto my sister in law now but that is no help either. I will never order from these people again, and I suggest anyone else go to another company.

I received flowers at work the Friday before Mother’s Day from my son who is currently in the army training to protect our country. I was surprised and emotional from the thought that my son sent me flowers, I miss him terribly. I had mixed emotions, the flowers were half dead, brown tips, leaves falling off. Even the baby’s breath was turning brown. I call the 1-800 number and was told all they could do was refund 20%. REALLY? I don’t know how this can be legal.

Apologies for the length of this rant but the truth must be known!!! Consider it a public service message... So my wife's aunt passed away last week and as we are in Europe we could not attend the funeral service. Last Thursday, we went online to read her obituary and saw a link to send flowers to the service. We clicked the link and were sent to #Bloomstoday.com. We ordered a wreath and scheduled it to be delivered on Friday before the funeral on Saturday. On Friday we received an email from them, stating that they contacted every florist in the area and that a circular wreath was not available so they would replace it with a heart-shaped one. My wife was concerned it would be tacky, so we called the 800 number and were reassured by their customer service person that it would be appropriate and that the florist would email us a picture of the wreath prior to delivery.

I used Blooms Today to send flowers for a funeral. After placing my order I read a lot of bad reviews so I was quite worried. However, everything went smoothly and the arrangement was bigger than I thought and very lovely. It was also delivered 6 hours ahead of delivery time. I’m very pleased with my experience.

Horrible service. They accepted my order BUT only after the viewing and funeral stated they did not have a local florist. Bloomstoday.com should have never accepted the order if they could not fulfill the order. Unreliable. Please do not use if you need to send timely flowers for a viewing or funeral. Very poor customer service.

I ordered flowers on-line for a funeral. First I got an email stating that the flowers had been delivered. I went to the funeral; I didn’t see my flowers but I was not concerned because it was a big funeral. After the funeral I got an email stating that they had “tried many times” to contact me but that the flowers had not been delivered. My phone number was correct; they never called me. When I called to complain they asked me if I wanted an attempt at redelivery. THE FUNERAL ALREADY OCCURRED. Do not order from these idiots.

I ordered flowers for my dad's neighbor as a 'thank you' for her assistance in a recent medical crisis dad had. I received my confirmation and tracking number but, when checked for delivery the address I gave was incorrect. Blooms Today had contacted and told UPS to destroy the shipment. I STILL have not been contacted by them - not for a corrected address or that it was undeliverable. I should have read these reviews first, then I would have known about the lousy customer service. Now, I'm out the money and still need flowers delivered.

I ordered the ‘Greatest Precious Hearts Bouquet’ to arrive on Valentine’s Day, I placed this order 3 weeks in advance. It arrived today February 13th. Blooms Today, February 13th is NOT Valentine’s Day. I am mainly upset because the bouquet is SO small. It’s the size of the small bouquet, if not smaller. They even got the type of flowers wrong. I spent a fortune even with a Groupon. This is absolutely pathetic and there is no excuse. This place should be out of business; they’re robbing people. Please save your money and go elsewhere unless you want to be furious.

I've used Blooms Today for happy occasions and funerals for out of state needs. Each time I was given good customer service and a timely delivery. On the receiving end I asked for a picture of the product I ordered. I was not disappointed.

My good friend lost her mother and lives in Illinois. The funeral in Robinson, Illinois uses a flower vendor called Legacy who then uses Blooms Today. I ordered flowers and waited for a confirmation email and never received it. I then called them and they said it was overlooked and didn't get delivered. How can a florist overlook a flower order? My heart sunk as they gave me excuses.

I ordered a Peace Lily plant on Jan. 11, 2018, to be delivered to a Rochester, MI, funeral home for a Sunday only visitation. I went through the funeral home's website which directed me to Legacy.com. They then passed my order off to Blooms Today. The visitation is today only, Jan. 14. I indicated that I wanted the plant to be delivered on Saturday, the day before. I looked at all the floral arrangements and plants, but to my shock, mine wasn't there. We tried to call from the funeral home, but they didn't have a phone number for me.

I could not make my good friends, mother’s funeral so I picked out a beautiful dozens roses to be placed at her memorial which was on the 30th. The flowers arrived days late… This is not acceptable!! No one answers my communications to them. You do not send flowers to a memorial late. Idiots!! Do not use them. I wish I would of read these reviews before I ordered and what funeral home uses a place that doesn't come through and has sooo many complaints. Not acceptable!

I ordered a beautiful arrangement for my wife’s birthday to be delivered to her job. Paid extra to have it there before noon. It is now 6:30pm no flowers. Called several times. Got a runaround and different answer each time. My wife came home from work. I told her about what happened and she had to call herself. They told her that they should be delivered within the next 30 minutes or so. She told them to cancel the orders and told them that they can keep them. Now I need to wait 3 to 5 days to have the money refunded on my debit card and I have no gift for her birthday. Thanks Blooms Today, you sure know how to ruin a special occasion. You’ve lost this customer for good and I’ll make sure that I tell everyone I know NOT to use your company because you’re disgusting and have no customer service skills whatsoever!!! You shouldn’t be in a delivery business.

I am irate. I ordered flowers for my grandmother's funeral. I put a lot of thought into the "arrangement" that I picked out. I called the funeral home to see if they arrived. They have not. The funeral home told me that they will be BOXED. What in the world?! For 120.00 they should be fresh and as pictured. I put a lot of thought into this. I went to several stores online, as I live 650 miles away! Now, my beloved grandma will get boxed, crap flowers. They changed the delivery date without even telling me. I cannot understand how a company can prey on those grieving. I sincerely hope that they are caught with their lies, manipulation, and false advertising. The Alton Telegraph should be ashamed that they recommend this company.

I preferred flowers for a funeral, it was terrible. I arrived and flowers NEVER did. I called and was told they were in “transit”. I ordered early Sunday, the rosary was late Wednesday. I had called customer service number to verify order on Tuesday and was assured they would arrive early that day. So disappointed! I would never order from them again!

Poor customer service. We will never use this service again especially with the 18$ fee. Waste of time and money.

Hey dear friend of our family passed away, by his death noticed was the name of this company to order flowers. We ordered flowers in plenty of time for them to place the order and have them delivered to the site of the funeral. They called us two hours before the funeral and said they were not able To deliver. We scrambled and ordered on our own. What a joke. It’s now 12 days and we still have not received our refund of $110. Once again do not use these people.

Ordered flowers weeks in advance for my aunt's 92nd birthday. Called them at 3 pm. They said the flowers would be delivered in 15 minutes. I called and was told they left on the porch at 6 pm, they never rang her bell. After I called I was told they were on the porch, they were there all night. Terrible service.

This is the second time in less than 3 months that Blooms to Go messed up my order. First order, the chocolates arrived melted, embarrassingly melted to the point that they looked like something foul... it was not packed in a cool package or dry ice. The second order I placed for my cousin's milestone birthday to arrive on her birthday. The order was placed over the weekend for that Monday. I called in the afternoon (3pm) to confirm delivery & customer service personnel was snarky & replied they had until 5:00 for delivery. Her tone was rude & she sounded annoyed… 4.5 hours later I received a voice message from another customer service rep stating they could not deliver since there was a problem with the florist!! My cousin received NOTHING on her birthday after I spent close to $50.00 to have her feel special during a difficult time in her life. Blooms to Go let me down, made me look bad & I am highly embarrassed a second time.

The website for Blooms Today showed that there was Sunday delivery. No such thing! The Monday was a holiday so delivery was expected on Tuesday. Apparently, the florist left the bouquet outside in the bushes even though the homeowners were home and it sat out there for two days. By the time they found it, it was dead. They complained and got a very cheap version of what was ordered. They complained again and finally (on the third attempt) got a fairly decent arrangement. On top of that, there is a selection to be on a subscription which cost $9 a month. I specifically, did not accept that but my bill showed that charge! I was leaving for Europe and not able to cancel at that time. When I got back and went to their website, the website no longer existed! OMG! I knew they were a scam and that just proves it!

I ordered a flower arrangement for my husband's best friend's visiting hours/memorial service through the newspaper's obituary 3 days before the event. When we arrived at the service I looked for the flowers to make sure they were nice. Our arrangement was not there. I immediately called Blooms Today from the e-mail confirmation I had received. Their ad & recording states that they deliver even on short notice and use the best local florists. The rep told me there was a small delay in delivery according to a note on my order. I asked to speak to a manager and received a callback.

Charged $39.99 for a $29.99 small bouquet. Charged $12 for 3 trees and did not tell me about charge. Downloaded the tree certificate that was not made out and was a carbon copy; charged ridiculous charge for delivery. Watch out for extra charges like "rewards" program.

I got a Groupon for Blooms Today. The reviews on Groupon were good. I must say their customer service was good. Three times I tried to get the arrangement I wanted sent to my mom for my father’s passing. First arrangement was the smaller version and left out in the Arizona heat so it was all wilted. Got my money back and tried again. Second bunch were sent in a box and were in a UPS truck all day! In Arizona. Flowers arrived dead and smelled bad. Had to wait a week for all my money to be returned.

I ordered flowers for my father's funeral. The flowers arrived in a timely manner and were lovely, but the salesperson obnoxiously kept trying to upsell me. First they tried to sell me trees in the rain forest or whatever, I said no. Then they tried to sell me a monthly membership. How often do they think I send flowers???Again I said No. Then they wanted me to order expedited delivery or some such thing. I was ordering the flower 5 days in advance, so I asked them why I would need such a thing. They said because the service was before noon. I basically asked "So what" and they said to ensure a timely delivery. Then I asked, "Are you telling me that if I don't pay an extra $10, the flowers will be late" and he said no, not at all.

This website was offered by obituary so I ordered an arrangement for the passing of a close friend. I specifically ordered a white vase with flowers because it looked very tasteful. Not only were the flowers wilted and sparse, but the vase was a clear vase and was cracked. They seemed heartless and manipulative when resolving this matter. I would strongly urge people to research the local florists where the services are being held before using Blooms Today.

I just had a talk with customer service for a full refund. A fresh flower arrangement was send out and sent through 5 hot summer southern states in airplanes and in non air conditioned trucks with the package on a 4 day journey. I was now told they didn't deal with any local florist in the area. They should have called me about this because anyone with a brain would never send out flowers that way. I'm almost afraid to see a photo of them. This was for a very special occasions and I am sick about this.

Arrangement was not the upgraded size that was paid for and it was sent in a plain glass vase and not the decorative vase with a Cross on it. Item (BTFL-ETBLMD). I emailed the company and received no response. I paid $100.96 for basically what I would normally pay $30 to $35.00.

Ordered through the Groupon app where I purchased a voucher. I paid $19.99 for the birthday flowers along with balloons for $5.00. The delivery fee was $18.99 and there were a couple of other fees. My delivery date was set to be delivered on my mother's birthday. No flowers! They were not delivered. I called the following morning and complained. The representative assured me a supervisor would contact the florist to find out what happened. After that the supervisor would be giving me a call. I never received a phone call. Horrible customer service! I had to call them back and I immediately asked for my money back. They issued me a refund. My birthday gift to my mom was a complete disaster. I will be telling all my friends and family NEVER order from them! Just horrible!

Used this flower shop that was connected to the obituary. I don't know if they thought we wouldn't see the flowers since funeral was in NJ and billing was from FL. When we saw the flowers (4 snapdragons, 3 roses, 3 mums, small daisies as fillers) that were delivered we were greatly disappointed. The arrangement was small (not what was ordered) in a regular color woven style basket, shameful. I wrote the company and complained but I have not heard from them. Terrible flowers, terrible customer service.

Fees are OUTRAGEOUS. Ordered a simple 18.00 bouquet of flowers. By the time the purchase was complete with all additional fees, the bill was $54.00. This did not include anything special. Random items were added. I canceled the order before payment processing however, I know that not everyone even pays attention to all this added items. Florist Choice - Multi-Color Item #:BTFC-MULTI39 $17.49. You Saved $12.50. Clear Glass Vase Item #:BTGB-VAS4045 $4.99 Subtotal $22.48. Express Service Fee $9.99, Standard Service $18.99, Care And Handling $2.99, Same Day Service $1.99, Order Total $56.44.

funeral flowers - I was extremely disappointed and embarrassed when I saw the flower arrangement I ordered for my brother's wife. I paid an additional cost to get the larger bouquet. What I received was a small bouquet of flowers. Two of the roses in the bouquet had large brown spots. I will never order from this company again. The total cost for this mess was a little over $100.

I order from this site frequently for events at my job. I had to personally use them when my boyfriend had a fishing accident, and hurt himself. I thought flowers would cheer him up during his excruciating hospital stay. When I arrived at the hospital that evening, the 2 balloons were great - but where were the flowers? They were fresh and gorgeous, but just a small handful - unlike the picture at all.

I used Blooms Today to order funeral flowers since their link was provided on the funeral home site. I got an email 4 days later with my cancellation and refund. According to them they contacted all the florists in the area and couldn't find one to deliver which I find hard to believe. Avoid Blooms Today. I will NEVER use them again. VERY angry and disappointed.

I ordered $300 flowers for a Saturday funeral. Flowers were to be delivered on Friday to funeral home; funeral home would transport flowers to service on Saturday. The flowers were never delivered. Blooms Today contacted me on Saturday afternoon, hours after the funeral was over, to tell me that they did not deliver the flowers on Friday. They could offer no reason why the Friday delivery was not made or why they did not contact me sooner.

Ordered flowers for a funeral service to be held on a Monday, flowers were supposed to be delivered on Sat. Received call from family member of deceased an hour before funeral saying they were not there. Called vendor who said "sorry, she is off my list of suppliers". Offered to send flowers to family member with a small discount. Can't recommend this company. Let us down at a difficult time. Do not order from them!!!

I purchased the Groupon voucher - mistake! The order (Original order # **) was processed through a cheap local florist with a known horrible reputation (Minnesota Ave. Florist in Washington DC). The flower arrangement received didn't match what I ordered – not even close, wrong flowers and color. They delivered a small cheap flower arrangement, wrong balloon, no card, and never received the Plant a Tree certificate offered on Blooms Today website at checkout. I gave 2 stars, because Blooms Today reprocessed the order through another florist with better results, but we still never received the customized Plant a Tree certificate that was from her son for Mother's Day. Companies like Blooms Today need to make local florist accountable. They should verify with the florist if they can indeed fill the order exactly!

I made the mistake of ordering a Groupon for Blooms Today (including the ZIP code), only discovering after entering the Groupon code that there were extra fees totaling nearly $30. Have you ever heard of a $30 delivery fee? Scam.

Unhappy with Groupon deal. This Groupon deal was a complete scam. They advertised $40 dollars worth of flowers for $20. All of the flowers on their special Groupon page were more expensive than the ones listed on their website which were all 20% off. You didn't know this until you purchased and entered the redemption code. They also added on $18.99 service fee, $2.99 for "handling" and taxes. When all was said and done my SMALL bouquet still cost me $55.00 out of pocket, which is more than I would have paid NORMAL PRICE on a comparable flower service website. It should be ILLEGAL for them to advertise "50% off" when this is NOWHERE CLOSE TO 50% off. I will never buy from them again.

I ordered flowers for a family that unexpected lost a deeply loved one, but when purchase arrived at the funeral home the vase was broken & they couldn't do anything with it. If it was packaged right it should've never arrived broken & when I called to get a refund, I spoke to a lady that said, "well we can only refund 30% of your purchase", in which on the site is says 100% money back guarantee, well that's a lie. And by the time I got to the bottom of what happened it was too late to order any more flowers because the funeral was today & this happened yesterday... I'm very unhappy!