Ancestry Reviews

I live on Social Security. When someone says free to me, I think free.I don't think I have spent time filling in all the blanks for the"free" and then they charge me. It is a scam.

I submitted my credit card info for what I thought was a free 14-day trial. The site advertises that if you call and cancel before the 14-day free trial is up, there will be no charges to your account. That is not so. There's a lot more to it than this, which is not disclosed at time of credit card submission (if it is, it's not well highlighted like the fact that you can cancel before the trial period is up if you no longer wish to have the service). I just looked in my account and it was debited for $39.99, which is the cost of membership. Bottom line, I just emailed the customer service about refunding my money. I can't wait for the response on that. I'm sure it will be unfavorable. I'm going to spread the word to everyone I know not to fall for this ** company.

Ancestry.com runs really slow. It takes forever for the files to download. Why can't someone fix this. It's not the computer; it's the site. Please fix this as soon as possible.

A senior taking 4 months to build family tree. It's painful to use computer, so just want to finish tree and make copies. A week ago, tree quit uploading. Ancestry acknowledges problem with Safari browser through Verizon in So. Cal. but only suggestion is to change to browser Firefox. Much, much time working solutions w/ Ancestry, Verizon, and searching internet. Finally, getting Verizon to come to my home and have to pay for Geek Squad but no solution in sight. I don't understand why ancestry.com isn't required to warn Mac users about this potential problem!

I thought I paid for a one-month trial, but Ancestry.com debited my Australian visa card for another 11 months without my knowledge or consent. I didn't realize they were debiting my Australian visa account because I am no longer an Australian resident. The quality and usefulness of information were poor and after the first month, I abandoned the service thinking they would contact me if I needed more. Subscription information and trading terms were misleading and designed to trick customers into paying for more than they wanted.

I had an online subscription to Ancestry.com that I paid on for a few months and found all I could. Then I went online and followed their directions to unsubscribe. I had just happened to look at my PayPal account and they had never stopped billing me. So I paid about $160 that they took out of my bank account. And when I called, they wanted my cancellation number. So if you ever do this, be sure to save your cancellation number because it is just my word against theirs. This sucks.

I subscribed to ancestry.com. I was under the impression I was only supposed to be charged a $49.00 fee for one year. Today, I checked my bank account and I am $50.00 in the red. Overdrawn that will cost me an additional $35.00. I cannot afford this. Please refund my money and unsubscribe me from you ancestry.com.

I got my 14-day trial, knowing I would more than likely go over and be charged, so no problem there. I began spending hours and hours searching for my ancestors, and got all the way back to the 1700's. I decided I didn't want to keep getting charged because there wasn't a lot to get after digging that deep, so I cancelled. Little did I know when I cancelled, all of my hard work would be erased. I am not a happy customer!

We have harassment orders against an abuser and they opted out our names from the databases. We were opted out of everything and they took our name off in two hours. However, ancestry.com says that it will be 45 days to take our names out. We never put our name in the database. The CEO Tim ** obviously can't run a legitimate business but he seems to be sucking up a ton of glory and money from cheating and exploiting others. There are (7) pages of complaints about them.

My daughter started a project on the Ancestry.com website approximately one year ago. When she took it as far as she could, I told her to cancel--$83.85 every three months. The first time I got rebilled, I was not overly upset but told her to cancel again. The third time I was rebilled, I watched her to make sure she followed all the steps. She got the cancellation email. I was billed again the 4th time now since we started the cancellation process.

If you have any issue with Ancestry.com, you should write directly to their chief lawyer. His name is William C. **. He is a good friend of mine. William C. ** Ancestry.com Inc. Corporate 360 West 4800 North Provo, UT 84604 801-705-7000 801-705-7001 ** And, if you'd like review Mr. **'s offer letter, here it is: **

Over a year ago, I purchased the updated Family Tree Maker software which came with a 9-month subscription. I never did use the software, got busy with other things, so I went in and canceled the subscription. I actually have two accounts on Ancestry.com from two different version of the software I've purchased over the years. When the 9 months were up, I was charged $89.95 for another 9 months. I was mad because I canceled the account, but they said I only canceled one of the accounts and not the one that had the active subscription so they would not refund my money. They said they never refund money.

My complaint has to do with the information I was given about my ancestors. I was told that my husband's ancestor was from county Roscommon in Ireland. So, I contacted the ancestry center in Roscommon and paid money for a search. They came back with nothing. When I contacted Ancestry.com again, they didn't respond. And I wasn't able to access the part of the system that had given me the information in the first place, even though my membership was still current.

I was under the impression that subscribing to Ancestry.com was a one-time deal. Pay $29.95 for a month and it’s all over. Instead, they charged me $29.95 per month for 4 months until I just canceled. I never would have known for not looking at my credit card statement. I think that’s bad business practice. At least, an email would have been nice. Please take note.

I received a subscription from Ancestry.com for 3 months and forgot to cancel it until after my bill came. I cancelled it and they said they would not refund my money. But that they would cancel it as of then, but I would still have access until the end of the subscribed period. Now, another three months has gone by and they charged my credit card account again without my authorization. I have not even logged on for the last 3 months! I will call them in the morning during their small window of availability. Though their tools are very nice, I recommend that no one ever, ever, give them a credit card number. Never!

I don't trust the internet anymore. Genealogy.com published my mother's maiden name, etc. etc. and it is owned by ancestry.com. There is no way to remove the info which can be used for identity theft and discrimination. It should be illegal to publish details about living people without their permission.

I registered for a month's use of what I thought is their website and found out later that I had registered for a continuous service membership service. No where during the registration process were the words continuous service membership used. The phrase monthly $19.95/month was stated with no mention of it being automatically being renewed without notice on a monthly basis. The only place the phrase continuous service membership was used was in the terms and conditions which were noted at the very bottom of one of the web pages in very small print. I feel **** advertising is misleading and deceptive.

Ancestry.com has provided data about me on the internet, full name, birthday, parent’s names, and mother's maiden name. This puts me at great risk, as my credit card was recently compromised and my mother's maiden name is the key to stealing my identity. I've send numerous emails to the company, called the distant cousin who provided the information, and called the Ancestry.com in Utah (Asking that this data be removed!)

I am attempting to cancel my account and stop them taking payments from my checking account with no results or dialog with them. They will not communicate. My checking account will be overdrawn and an overdraft fee of $25 will be charged to me by my bank.

I am paying for a ancestry web search service and can't even access my family tree. They also have many records from Marinette County, WI mixed up with Marathon County, WI records and I have told them, they don't fix it. There are also broken links in family trees so when you move a gedcom to a PAF file, some people in your family tree completely disappear. I told them this too. I seem to be paying a monthly charge, and they have ignored my complaints. Had to make a family book, so I put it into a paf file to make the book, so when I printed it, some people disappeared because of broken links. So, I had to ask, what went wrong in Green Bay, WI, what went wrong? So, we had to go into the paf file, and reconnect the missing people. This cost me a few days research and gas to run to Green Bay to remedy my problem, ancestry would have no remedy to help you.

I signed for the 14 day trial. They told me to cancel before April 4th 2010. I have been trying for three days to cancel. Will not let me cancel. Somehow they have my name changed by one letter. Lindajesse with one E. Apparently they have researched my past. They have 2 old email address I had on yahoo.com. I am an old lady and do not need the stress. I would never use this bunch of crooks. I did this because of the new TV show. I do not expect any one to help. A company like this does not care about customer service. All I wanted to cancel. I have worked hours on this. I have high blood pressure and do not need the stress. Maybe this would help the next old lady that signs up for this. Thank you.

After several failed attempts to unsubscribe from all of ancestry.com newsletters and emails, I complained to Customer Service, asking them for help and asking contextually to cancel my account from all of their databases.

After some investigation, I discovered that an illicit charge to my account from Ancestry.com was responsible. Ancestry.com charged me through my PayPal account to the amount of $323.35! Last Christmas (2008), I purchased a year membership to Ancestry.com for my wife, who was very much into genealogy at the time. I was never aware that the $300+ was an annual fee. Otherwise, I never would have purchased the membership. You can imagine my chagrin when I checked my bank balance to find they had billed me.

In late '08 and early '09, I joined Ancestry.com to prepare a family tree. I paid quarterly for almost a year. After many months of searches both online and paper trails, I finally finished. I was so proud. I saved all my research to a file on my computer (or so I thought) and made copies for my siblings for Christmas presents. My brother called me and said his copy only shows the first page. When you try to go to the next page, an advertisement for Ancestry.com pops up.

Buyer beware. They are out to get your money. I signed up for the free 7-day trial. I signed up for the monthly payment plan. What they don't tell you is that you don't get any free time unless you pay for the year service in advance, nearly $200. You will find this in the small print under the disclaimer. I cancelled within four days and received notice immediately that I don't qualify for the free trial, so I can continue to use their site until my month is up. Feeling scammed, I never logged in again to find out three months later they were still billing my credit card for their monthly fee. When I called them, they asked for the cancellation number which of course, I didn't have because they never sent one to me. So, they will not refund my money.

I signed up for the trial and cancelled within 24 hours. I never received a cancellation notice on my email but I tried to log in a few days later and was not able to access the premium service. I believed this was because I had cancelled and that everything was okay. Ten months later my wife got curious about the charge and called them. The woman she spoke to said that the account had been cancelled but the billing had not. She said to resolve it I needed to call in and give them my information and credit card number.

Because of Ancestry.com’s exposure of my personal information on the Internet, a job that I was certain to get, failed. Ancestry.com exposes me, showing that I married a Muslim, where he is from. I am devastated at the limitations put upon me as a private person. Ancestry.com has set limitations upon me as I attempt to network with a lot of people on the Internet. And all of my efforts are stifled. Consequence is the contractual loss because of my marriage identity.

I received an offer from Ancestry.com for a free 14-day trial. I signed up for the service on around 6/15/09. To get the free trial, you have to pick a service to continue with if you don't cancel within that period, so I selected the monthly at $29.95/month. I used the service for around 11 days and then used the online options to cancel my account. At the time, it irritated me that it gave me the message that I was beyond my 7-day trial period and that I would not be refunded my first monthly charge even though my trial was for 14 days and they were still advertising a 14-day trial for new members. I wasn't in the mood to fight it at the time, and just let the one month charge go and cancelled. Now it is three months later and I just realized that they are still billing me $29.95 each month. I called their customer service and all they will did is refund the most recent monthly charge even though they can see through their system that I haven't used the service in three months. They won't do anything else unless I can give them the cancellation confirmation number from back in June which I don't have.

I signed up for a one month membership at Ancestry.com and canceled the account online before the one month had ended. Canceling was a hassle, but I found out how to do it using info I found online from other customers who had trouble canceling. I filled out the cancellation form online and I even filled out the part that told them why I was canceling (their system didn't find info on my family). I never received a confirmation email and now I can assume why. I figured the account was canceled, but they kept charging me for 4 months until I noticed the charges. They would not refund my money because I did not have the cancellation email. They could see that I never accessed the account after the day I canceled, but that didn't matter. I eventually found one customer service person who was willing to refund a portion of the unauthorized charges, but not all of it. I would never use them again. Beware.

I signed up online for a free one-year trial on July 14, 2008, giving my credit card number to be charged $155.40 after the free trial service if I did not cancel. Initially, immediately after sign-up, I was able to access the website. However, the next time I tried to access the site, I needed a password, which I never received. After repeated unsuccessful attempts to gain access to the site to retrieve a password, I gave up, putting it aside for another day.

We neither bought nor subscribed to anything on Ancestry.com but today found our credit card charged with over $200 and then the same amount was refunded immediately. Apparently, they were just checking to see if the account was valid, because we immediately afterwards received a call from an online merchant saying someone was trying to buy an iPhone with the same card.

I cancelled my service and was then billed. When asked about a refund, I was told that I was one day into the billing cycle so they would not refund.

The same problem as others, it's part of their business plan to charge your credit card and never send an invoice or a receipt just to keep your money. Do not use this company!

It's false advertising. They sent me an email saying I could renew for $14.95 per month but they were charging my credit card $19.95 per month. When I called to complain, they said I could cancel but they would not honor the $14.95 email they had sent me.

I cannot log in to my account and I cannot reach any one at 1-800-262-3787. I cannot use my account and I want a refund of what I paid you people - either crap or get off the pot. Send me my password and sign-in code.

Same as the others. Sign up for one month (or so you believe) and they keep charging you. Bad business practice. I am hesitant to ever use them again (although terms and conditions indicate renewal, the sign up screen suggests it is $19.95 for one month). Customer service said they get complaints about this all the time. If so, fix it. $80.00 charges before I noticed it.

I registered for a month's use of their website (I thought) and found out 3 months later that I had registered for a continuous service membership service. Nowhere during the registration process were the words continuous service membership used. The phrase monthly $19.95/month was stated with no mention of it being automatically renewed without notice on a monthly basis. The only place the phrase continuous service membership was used was in the terms and conditions, which were noted at the very bottom of one of the web pages in very small print. I feel Ancestry.com advertising is misleading and deceptive.

Retention of Credit card numbers.

I belonged to Ancestry.com when it was charging about $6.95 monthly to be able to research my family genealogy.

When I tried to cancel my subscription today 07/02/2005 I found out I had also subscribed to 5 other suscriptions and could not cancel any of them and be refunded for what I had not used.

I recently looked up my mother on the web, no one has researched my family except myself. I was sent to WorldTree and told I had to subscribe to obtain their information on my mother and probably myself. I am the only compiler of my relatives.

My bank account is now out of 99.95 due to this and I was told I should have canceled by the fourth of October. I do not beleive I signed up for this program on the fourth of September.

I signed up for a free 14 day trial of Ancestry.com. I realized after a few tries that it was of no use to me and decided to cancel. Before I could call to cancel, Jonathan from Ancestry called and said he would extend my subscription and sign me up for other features, all free for the next 7 days. Even though I didn't want it, I agreed, figuring I'd just call back in a few days to try to cancel again.

$40 means alot to a poor man and that's me. I feel jilted, tricked, and dissatified.