Ancestry Reviews

Signed up for a 14-day free trial, which turned out be only be a "free" 13-day trial. They charged me several hours earlier than the midnight due date. Sent in a support ticket, which they replied to after two days, and was basically told "Well it was midnight in Utah." That would be fair... if I had signed up in Utah! I also noticed they do not send you any notices at all of an impending trial expiration. And yes, my email was verified! I can see how easy this would make it for them to take advantage of people.

I joined using a membership offer. The website is chaotic and difficult to use. After spending some time trying to trace family members realized that it is not a tool that works. They then take your next year's sub without warning you. You will not get a refund. My advice is DO NOT subscribe until you have investigated Ancestry.com or. co.uk on similar sites to this.

New Ancestry.com is highly deficient. I was 100% satisfied with the former site. Not at all satisfied with the new site.

I first joined Ancestry.com in 1995/97 when they first went online. Not much there. Rejoined in 2005, wonderful experience up to 2015. They have invested huge amounts of money to gather enormous amounts of data which they now cannot handle. I believe what's happened is that management made some very poor decisions - bad business practices plus trying to save money by streamlining their complicated software and not investing in adequate servers to handle the traffic volume - which has now resulted in a system which does not work. Bottom line I have not been able to get Ancestry.com to work since early Dec 2015. This is a huge tragedy.

Stay away- free trial not free- cancelled same day as I tried service- all info I found was not accurate- they charged my account $48. They would not reverse charges or send a confirmation email it was closed. Do not give them any Credit card info. SCAM SCAM SCAM.

The green leaves as hints are not accurate, especially with Scandinavian names. The international membership is worthless. You are paying for what you enter. Ancestry takes your information and then charges you for adding to their data bases. It cannot handle foreign names accurately, without causing major errors in your tree. It is way too expensive compared to other sites, which also seem to be connected to Ancestry. You cannot print your tree without buying their Family Tree Maker which is going out of business and is an additional expense that will not work on latest Window versions. Scam.

I tried a free trial but had no success. My family, including 3 children, emigrated from the UK in 1947 and Ancestry.ca could not find either my brother or sister. Without this most basic information, it was impossible to continue with any other family names, yet their advertising would have you believe that by entering any family name, you can create a complete family tree.

I ordered on 12/8 two DNA kits for Christmas presents. I never received. I was tracking the package that went from UPS to the the post office. I emailed Ancestry and said that if you can't get them to me before Christmas then please refund me. I then received notification that they were being returned to sender. I called again, bawling, and they expedited another shipment [supposedly]. I received an email that the items were shipped but to the wrong address. I called AGAIN, and they told me that two more were shipped on 12/29. When I called back yesterday, January 4th, they could not locate the tracking number and refused to give me a full credit. I've disputed with my credit card company and my attorney is going to send them a demand letter. They ruined my Christmas. I had no gift for my mother or my husband.

Put my Debit Card in for a free trial trusting Ancestry (stupid me). Only to find the information on a free trial is so space and limited it wasn't worth my time. Cancelled the free trial within an hour or so of being dissatisfied. Only to find that today I was charged a membership fee and they over drafted my account!! I immediately called customer service hoping they would be understanding and helpful with the charge seeing that I cancelled nearly a month ago.. but nope!

I signed up for a 6 month "All Access" subscription. I did not renew because of the limited information. My subscription ended in September 2015. I just happened to come across the ancestry.mx website. This website had more information that I was looking for. When I called the "customer support" & explained to them the subscription I had & why I did not see all the information as promised, I was told I needed a World Account. I said I had the "All Access" (without realizing it included the World Account). My husband called back & got a person on the phone who confirmed that if I wanted access to the information in Mexico I need to sign up with the ancestry.mx account. Really?

I am very disappointed in Ancestry.com's deceptive business practices. This is not the way to build customer trust and confidence. This evening I purchased three DNA kits for Christmas presents. On the ordering screen, there was NOTHING mentioned about any kind of "restocking fee". Ancestry has chosen instead to HIDE this nasty tidbit in a little box that you have to click on and read through with pages of fine print. They know people don't have time to read all that legal corporate-speak mumbo jumbo! If they are going to charge a "restocking" fee of $25 per kit, that should be mentioned right UPFRONT ON THE ORDERING PAGE. Yes, I know, read the fine print, however one should not have to waste an inordinate amount of valuable time hunting through tiny fine print to find any hidden tricks or deceptions. Who has time for that?

POST CANCELLATION of my subscription: I looked all over the site for a means of deleting my card and found none. So I called and was told they couldn't delete it either but "don't worry, it's secure" LOL. "Sure it is" I said and I came here to let others know since being forewarned is forearmed.

Ancestry.com continued to charge my credit card $99 every 6 months after I cancelled service in 2013. I called them, and they confirmed that I did in fact cancel but they have my email linked with another account, and they have been charging me for that account. Why would one person have 2 different accounts for the same service, and why wouldn't they alert me to that while I was on the phone with them in 2013?

Over the last few years Ancestry has made many changes to their software and website. It is time consuming. Once you find hints they are very hard to utilize IF at all. I tried to cancel my recent subscription but could not. I received a letter saying my credit card was rejected for pay. My new subscription had cleared the bank and they were trying to renew an old subscription on an old account. Beware of Ancestry practices.

I was suppose to have received a DNA kit 2 days ago. Called UPS, they said to call sender. Called Ancestry, spoke to a silly girl that giggled a lot & could not give an answer. Website not user friendly, impossible to email customer service.

Beware that Ancestry.com does not make it easy to cancel membership. I did not respond to a email message informing me when my six month membership was due for renewal. I was very disappointed in this service since my family history on this site came nowhere near the information as advertised on the TV commercials. I did not renew thinking my membership expired. One month later, my credit card was charged an automatic renewal fee of $99. The instructions to cancel membership online doesn't work and although I received an email that my account status is currently cancelled, it still is in active status today! Many other members expressed the same concerns yet Ancestry refuses to adjust their policy on refunds. Please don't use this website! To get useful information, members are required to pay more than the basic $99 fee. I will tell everyone I know not to use this service.

Folks didn't even have birth certification unless royal & it seems EVERYONE on this is related to royalty "Yeah right." I'm glad I got a trial as these people can't find people even with birth certificate. I apparently have no siblings which is incorrect. The worst is EVERYONE must make their own tree from their own investigation gathered by themselves. That is NOT a service.

This website was not user friendly. I joined to get more information about my father who passed in 98 because I need his death information for school and I was not able to get the information I need timely enough. I cancelled my subscription and they still billed me and made my account overdrawn!

Help with problems with website was essentially unavailable. It took well over a week to get a question answered. For thirty dollars a month, this is unacceptable. Cancelling my service was extremely difficult. There was not actually a link to cancel my service online despite the fact that the instructions stated that there should be a link under subscription options. It took a 15-minute phone call to get my account cancelled. They asked if I wanted to purchase another product! No. No. And No.

I recently discovered that Ancestry.com has been withdrawing $30 from my checking account for over 5 years now without my knowledge. I signed up for a trial account back in 2010 and apparently it wasn't a trial. I noticed this charge because I just started banking online. So I went back through the history and noticed they've been taking this money since 2010. Unfortunately I don't have the time to reconcile my statement every month so that's why I never discovered it until now. That's over $2000 they've taken. Who in their right mind would spend that much money on genealogy! I contacted them and the person was only able to authorize one payment refund. He gave me an email address and I'm still waiting for a response!

I started a 14 day free trial with Ancestry.com a few months ago. I will admit that I did forget to cancel it, and I was charged $44.99 for the overpriced monthly membership. But I was just going back through my bank account transactions today, and noticed that there were actually 2 charges of $44.99 on my account. One of them was labeled as Ancestry.com, and the other was labeled as PayPal since that's what I used to pay for it.

Beware! I would not say that I'm angry but I have been taken advantage of. Who reads terms and conditions? Come on, really? Sign up for a 30-day subscription but must be cancelled in the first 14 days or no money back. I have always been very leery of these scams because they're so successful at deception. Sign up but be sure to read and understand the extraordinary terms and conditions or you will be stuck in a never ending scheme of charges. I don't need to be wordy as there are plenty of reviews to show this. Not to mention the results I could have gotten on my own through Google. Thanks anyway Ancestry. I had better results simply by calling the city offices in search of a helpful person. You heard me! The city offices.

Went online to check something. Had to sign up for their "free" trial. The site could not find anything so I cancelled within 15 mins. I received email from them acknowledging confirmation that I had cancelled. They subsequently took a payment and denied that I had cancelled. I sent them a copy, but they argue that they did not take any money. They treat you like an inconsequential idiot, repeatedly sending the same reply. They cannot trace my payment. If someone pays me, I can track. Presumably they are only able to take the money.

Do NOT join this website. It is mediocre at best.... but the trouble starts when you try to cancel with them. They give cancellation instructions that show a link showing up on the site that says "Click to cancel", however when you follow their instructions... "there are no links that say anything like this". It keeps giving you the runaround and sending you back to step one with no way to cancel and confirm (as they say). They have billed me for 3 additional months here and upon calling their toll free number (3 months ago) they said they would take care of it... They keep billing and billing and billing. I've talked to them 3 times and don't know what to do. My credit card company was a debit card so they said my only recourse is to cancel the card and start with a new card number (what a pain) and (what a SCAM). Do NOT join this ripoff site. Save yourself some grief!

You've seen the complaints before but I wanted to join the chorus. In this day and age, the company neither sends you notification of auto renewal nor does it offer you any refund if you opt out of their 6 month plan with 5 1/2 months to go. Fundamentally this is a company that makes its money off of people who no longer want their service. I hope nobody ever signs up with these people.

Unless one can switch back to old Ancestry.com, I would not recommend purchasing a subscription. To "New Ancestry" almost every single new function is vexing. I had been highly satisfied with Ancestry prior to this update. It's a very radical update.

I forgot that I had subscribed to a monthly trial subscription on Ancestry.com, until I received a notice from my bank that a payment had been made to Ancestry.com two days prior, for a 6 month subscription. I canceled the subscription both online and via telephone, where I was informed that Ancestry.com does not refund any of the amount paid. It's unfortunate that when canceling a subscription (particularly so early in the subscription period), Ancestry.com forces the customer to maintain the subscription until the next renewal. They claim that when canceling the subscription that there will not be an automatic renewal fee. Therefore, Ancestry.com is not responsible for refunding any amount on monies to the subscriber.

Within one hour of upgrade to World membership I tried to cancel. They told me that if I cancelled I could not get my original price I paid for my US Membership. The customer service rep tried over and over again to sell me the exact membership for $50 more than what I had originally paid two days prior. It took threats of a BBB complaint and over 45 minutes to get to a supervisor. I was first cut off from the first rep. Then they asked for my credit card information over the phone. Like I would give that to someone who is already proven to be fraudulent. Ancestry is there to scam you in every way they can.

Don't ever buy their software. Whenever you'll need to reinstall it on the same machine that you've just upgraded, or if you are one of those people who format their hard drive once a year or so, they will lock your serial number - meaning that you can never use it again even though you're following their licensing terms by using their software on only one computer. Their customer support team is useless, and all they do is send you useless emails with patches, which you can't use because you can't even install the program. Then they'll direct you to Nova, who is the seller of the software. Nova, apart from being extremely rude, will tell you that you're not allowed to reinstall the software after 30 days, and that you'll have to buy a newer version. Clearly these guys are scam artists. I expect this post to be deleted by Ancestry.com, but rest assured, it will be posted everywhere else for everyone to see.

This company has completely taken over any & all public records. I cannot do any research on genealogy without it coming to ancestry.com. They hide their name through various fake names such as "geneology.com" & etc. I joined for a month's trial & couldn't find anything about my ancestors at all through ancestry.com. I know the data is out there. My Aunt did her own personal research through interviews, visiting churches to get birth, baptism & death data -- she did this in the 1970s without computers. But I want to get more info on my father's side of the family & am blocked by ancestry.com's monopoly. They are very expensive & should be stopped from "owning" all this personal information!!

Just wanted to do a quick review on any document with the charge of 5.95 but when I clicked on the document they wouldn't let me see it until I paid 29.95 for 12 months which has to be paid in full. I don't even know if there is any info. Yes it says you can cancel at any time but how much will that cost? Feel like I am being taken advantage of.

Ancestry.com is a monopoly. I was trying to find out where my friend was buried, but every site I visited had links to this monopoly, which wants to charge me money that I don't have. Too bad the internet is slowly becoming like this big conglomerate of Monsanto GMO corn fed cattle.

This company needs investigating as I have discovered they have been deducting £83 from my account for quite some time without my knowledge. As I didn't subscribe to that service I didn't check online. I agreed to the trial offer but NOT the annual subscription. This was not made clear and I never received an email to confirm that as I would never have signed up to it! It's a misleading sales trick so buyer beware! I had no success with it either even though I had the correct birth, deaths and marriages information.

I was charged $49.95 as an 'introductory price' when I had only used the site to set up my details. They were all too happy to charge me an amount for a product that wasn't being used. Disgusting.

Checked my credit card while on vacation and found recent charge for $149 from Ancestry.com. January 2014 paid $99 for 6 month membership. I knew I would not work on this during the summer. Last time had any contact with Ancestry.com was June 2014. Looking back I found additional $149 charge from December 2014. Contacted Ancestry.com and was told the membership renews automatically. I was livid and cancelled and asked for a refund. The rep verified that the last use of site was June 2014. After talking with a supervisor was given refund for July 2015 but refused to refund December 2014 charge. Told supervisor that I will take this as far as necessary to get full refund. I am a senior citizen and this is a lot of money spent for nothing. I will do my best to let everyone I know about the unethical billing practices of Ancestry.com.

Front and centre on the Ancestry site, you can sign up for the 14-day free trial subscription, which took me all of 30 seconds and included the requisite charge card information. However, within 20 minutes, I decided I wanted to cancel. It took me a half hour of meandering around the site TRYING to find where to cancel. I sent them an email asking them to cancel my 14-day free trial subscription and to confirm via email. I have received so many, automated form emails from them in my response to each of theirs. It is the same patronizing message basically giving me the run-around but NOT confirming cancellation. It is only 24 hours now of 'annoyance' but from what I have read, this is going to go on and on and they have my Visa card number! Ask Aunt Millie for the family tree. Keep far away from these scammers!

Difficult to use, not specific at sign up that you have to cancel for the subscription not to run. They have now stolen 42 from me, as I haven't used their service and they won't refund me. When I spoke to a representative on the phone, she was extremely unhelpful and basically said tough. Rubbish website and rubbish service, they must be hard up for funds, that they can't refund money when they can clearly see I haven't been using the website.

When I first bought an account on Ancestry.com I enjoyed many hours researching my family and getting further into the past than ever before. After a hiatus of use the website was "improved" to the point I could no longer scroll easily, alter information, access my tree, or even log in. Following the suggestions to resolve these issues had no effect. I finally decided to use Internet Explorer to access the site instead of Google Chrome [although Google Chrome is a browser accepted by Ancestry.com] and was able to log in and reach my tree but scrolling and data entry is still a mess. I am not a computer expert but neither are most of the users of Ancestry.com. I have come to be very wary of sites where the problem resolution suggestion is "talk to other users about their recommendations" rather than the site addressing issues. I pay Ancestry.com. Not their other users.

So many things to mention but primarily, what logarithms are being used that actually change locations in the "My Story" section? How does someplace in Michigan become somewhere in Nigeria? Why does an African map suddenly appear when the Western European ancestor stayed within a 50-mile radius of their hometown in the Midwest? Why, oh why do we need to scroll through 42 inches of material where before, the material was available in a context that didn't put us to sleep? It sucks time!

I paid my £100+ thinking that I was going to discover new things about my ancient ancestors but am really disappointed. I have over 3,000 ancestors and living on my GED file and have the life stories of a lot of them. There were links to fourth cousins and above. I have second cousins who have published their family trees on Ancestry. Where were their links? I have thousands of relatives in USA and Germany not listed. Does everybody get the same useless information? Don't bother to waste your money!

I'm having a problem with the beta version. I've spent hours on the phone with them and even wrote a complaint via e-mail. I've jumped through all their hoops and still can't access my media. All they tell me is to change my web browser. With what I pay every month, I think they should really help since I'm not especially computer literate. I can access everything in the classic version so why can't I do it in the beta version? They can't give me a reason. They just don't back you up. After paying every month for over 2 years, I'm rather annoyed. They sure don't go through these explanations in their advertisements. I asked them to call me and I was told their phones were too busy.

After a couple months of random records that did not match up, my tree was created the old fashion way, from family input. According to Ancestry.com I had 44 uncles, aunts, and grandfathers that I and my parents did not know. So I cancelled my back in March of 2015. It is now June 29th 2015 and I have had to file a dispute with my credit card company as I am still being billed. You do not receive any emails from them, nor do I have any invoices or receipts other than my credit card statement. If I had not noticed the $35 charge for June I would still be getting billed.

I applied for DNA kit April 4. On May 15th after I had sent saliva sample they informed me there was a problem with the sample. They sent me another kit. Now today June 22 they said there was a problem with the sample. I called and said either refund my 105.00 or promise to put a rush on new sample results. They said they could not put a rush (normal time from start to finish is 6 weeks), and if I wanted a refund they would keep 50.00 of the 105.00 I paid for their troubles... Terrible customer service!

Paid my dues for years, even when the price went up and up. Very dismayed at the way Ancestry now works. I looked for years for a certain names in a marriage and never found them. A friend found them on a free site online. They were there always. So Ancestry does not carry county records from some states or they would have surfaced. I have looked since then, even if I am no longer a member in good standing as I did not renew my subscription... Guess I am out all the work I did in the past of making a large family tree.

2 years ago I paid for A DNA test and several times I had to send more saliva. I requested another test when I moved to GA and never received it. They said they would but a year later still no test Kit.

I tried the trial and immediately had trouble where everything would hang, computer crash, password did not work, password reset did not work. I called and they suggested using another email. They did not cancel the old one. The software was slow and clumsy and impossible. I cancelled via phone and email and made sure to clarify that I wanted any account with my name cancelled. I called up when I continue to get charges and no one there can find anything or so they say. They put me on hold (great strategy) when I ask to speak to a supervisor saying they are extremely busy (I can imagine why) then are also very rude and interrupt constantly. They refuse to refund the charges and will not send me a cancellation notice via email.

I did a two week trial with this company and cancelled my subscription before the two weeks was over. I had my browsing history to prove that I had cancelled the subscription. It took me a full 30 minutes on the phone telling people that they and they would still only refund me for one month. It was a nightmare of customer service.

I have used and contributed data to Ancestry since it was a free startup in the 1990s. As it became sophisticated and had membership fees, I paid willingly for periods when I had the time to work on genealogy. This past winter I bought the DNA Test service and received the test kit promptly and mailed my sample within 24 hours. They promise to email notices of receipt and when results are available. I never got notice of receipt and no notice that my test sample had failed. I found out by accident. They had me request a free replacement kit and the same process happened without any notifications from them. By accident I found out they had initial results for me and looked forward to the real benefits. My Ancestry membership expired June 1st but since I paid for my DNA findings would continue because they had my money in full. The DNA benefits stopped immediately. I am extremely angry and feel I have been ripped off by a longtime friend.

I signed up for a trial period and cancelled online well within that trial period. Months later I realized the service had been charging my credit card for months. When I called customer service for a refund, they were unable to issue a full refund because they could not see that a cancellation went through on their side. However, they could confirm that I didn't login again after the time that I cancelled the service (ie they admitted I was within the trial period). After a lot of tap dancing they gave me their corporate customer service info which is: customersolutions@ancestory.com. Call center cannot issue anything more than a 1 month refund. If I had known I would be subjected to this I would have never "tried" their service.

The service for world archives is $34 monthly. My great grandmother was from Spain and I was curious to see where my family came from. Honestly, $34 dollars a month is waaay too much for the resources they provided. I found cousins and family I already knew I had, and people who are alive still, but nothing dating back past my great grandmother.

In theory, Ancestry used to be fairly decent. It has a couple of negative features such as you cannot undo a change you made and you cannot make changes to multiple records. However, the most frustrating thing is it is so slow that it times out or it completely stops when trying to open a single record. I have dumped my history, cache and cookies, tried various computers, browsers, and operating system and all see to have the same problem. It is frustrating because would really like to use it when I feel like it but the site is not functioning or so painfully slow that I tire of it. I am looking for a better system. Any recommendations?

I am on the 14 day free trial on ancestry.com. After 6 hours of work on my family going back to 1430, I stopped last night after having done much research and data entry of ancestors I knew little of anything about with much emotion involved. Signing in today, all of my work was nowhere to be found. So, I repeated the previous work today, only to see none of it when I signed back in 2 hours later, AND I am subjected to a new format, which was alien to anything I had seen previously. It is next to impossible to find customer service to help me understand what the heck is going on there along with the heart breaking feeling of losing all of the pictures of my 18th great grandfather and grandmother with pictures of their children, grand children, etc... This blows, yet they got me hooked and I am pissed...

The way the site works is that you have to pay an upfront annual amount, but the wording on their website indicates you can cancel at a later date and still receive a refund. The site is deceptive as it does not make clear the fact that you will not receive a refund if you don't cancel within a very short period from the time of taking out the subscription. It does not clearly state that you will not receive a refund if you pay the annual amount and you cancel after two months for example. I was hoping to find old classmates also. Out of twenty searches, using name and age it found no one. Even those who had passed away, were not found. It was totally useless. Having paid $215 it was a complete waste of money and very disappointing as a search tool.

Upon receipt of my results I was amazed to see that they rated me as being 95% European East, 1% Italy Greece; (by the way Italy and Greece are two different countries why are they grouped together) less than 1% European Jewish; less than 1% Scandinavian; less than 1% Finland/Northwest Russia; and finally less than 1% Middle East. I called to ask about my Italian ancestry (which I know is at least 15%. My mother is 3rd generation from Italian immigrants). I asked how this could be? The representative was firstly rude, and then said that my Italian ancestors must of had eastern European DNA and "People were free to roam around before people got stupid." WHAT??? This is a professional representative of Ancestry DNA.

The advertising for this company claims more than what they deliver. I took the DNA test assuming I'd get to network with my matches to make progress on my family tree, but I have not. My mother was adopted & deceased in 1994, so I finally decided to see what I could uncover in my family tree. Every single one of my close matches in close range (7 matches - 1 '2nd' cousin, 6 '3-4' cousins) either have not logged in for lengthy periods of time or do not care to write back whatsoever. Kind of misleading considering Ancestry advertises the matches to be welcoming and helpful.

I ordered two DNA kits, totaling $212.90. They were running a sale when they arrived so I called and asked if I could get the reduced pricing. They told me no, so upset I told them I wanted to return the kits. I was told not to send the kits back because they would simply deactivate them & that they would only credit me $148.00. Today I called have the kits reactivated & asked to pay the $148.00 that I had been credited but they insisted I had to buy and pay for new kits plus shipping.

I noticed a charge on my card for an automatic renewal fee from Ancestry.com so I went on the website to cancel my subscription because I don't like that companies feel that it is okay to just charge your card when your subscription is up. This was 11 days after they charged my card. When I got to the final step of the cancellation, there was an alert that said I am not eligible for any refund at all because I didn't cancel my 6 month subscription within 7 days of the automatic renewal date (that I didn't want in the FIRST PLACE)! As a "consolation" they "allow" me full access to my features until my 6 month subscription is up (that I didn't want). Completely Outraged!

This is not what you would expect after seeing the commercial on TV. You have to hunt down everything over thousands and thousands of records.. and they are put in random order. You put in a name and fill in the info and then hit 'search' and you get so many states you have no need to look in and some states aren't there at all.. then tens of thousands of names come up.. It is so stressful and so disorganized that you do not even care anymore. All this site is.. is you put in the names and they give you 'some' places to search and those searches are tens of thousands of names and places.. not in any order.. You will have your neck hurt, your eyes bothering you and your mouse hand.. seriously. This is just ridiculous.

I did the 'free trial' thing and cancelled it well before my 2 weeks was up but they're still charging me. I cancelled it using their online cancellation option and when I finally got through to them over the phone I was told by the Ancestry rep that apparently my cancellation didn't go through. She said after cancelling online I should have followed it up with a phone call to make sure. If I cancel online, why should I have to follow it up with a phone call? Bottom line.. don't rely on the cancel online option. I think they do this deliberately. I now have a dispute in with my credit card company.

I signed up for the two week free trial, and I canceled my subscription after the two weeks because I couldn't find any information about my family. After cancellation, I saw a charge to my account. I went to cancel the subscription again and it says, "You are eligible for a refund within 30 days." It hasn't been 30 days, but will not give me a refund for the $50 charge. Such a bull crap scam.

I remember clicking twice to order Ancestry.com DNA kit. I immediately saw the double charge on my account and called. I was told it would take up to 8 days to be refunded my $95.00. 5 days later I received $60.00 in my account. Restocking fees and such? I'm not happy at all and haven't received anything from them yet!

Paid User shown as Registered Guest. After 6 days of trying to sort through whatever mistake they'd made, e-mails, endless phone calls, finding my own records of payment, Ancestry has said that they simply cannot help me. My subscription was renewed 7 days ago on my AmEx card. However, they have no record of the payment. They would not accept copies of the AmEx bill as proof of payment. And I was told I need to address it with AmEx, not them. Totally fed up with their customer service, the lack of accessibility, and their own lack of accountability.

After receiving an email that my results were ready, I tried ten times to obtained them with no luck including just getting my raw DNA results. I can only blame myself - I was warned by several people that this was a scam. I guess I just chalk off one hundred eight dollars. Never too old to learn.

To talk to someone the wait is at least 15 minutes. After talking to someone you are put on hold to speak with a supervisor. Last call waited over thirty minutes with no sound on other end. I have tried using their e-mail site but also no response. The problem I am trying to correct is that the two gift memberships I gave my children for Christmas. Neither child has been able to log-in using the access code given by Ancestry.com. When I asked if the 6 month membership started on the date on receipt or when access was granted I did not receive a clear answer. The only contact phone number is the one posted on their site. My call to them today started at 9:00 pm and I'm still on hold at 10:07.

Just purchased the software, or so I thought, to help my son with a middle school project. Unfortunately for me the version that I downloaded required an immediate upgrade, which of course wouldn't download. Scoured the website for a way to contact technical support, or any other type of support, of course nowhere to be seen. If they wanted to make it easy for me to contact them they could, but they don't. What they want is your money and not much more. I'll be spending another hour or so tracking down American Express to try and cancel the order, not because I'm trying to save $40 but out of principle. Ancestry sucks...

Ancestry seems to have evolved to a censored site that monitors and prevents information being accessed to further family research to the research community. I am now seeing documents pertaining to family research now not being able to be accessed. They are added to help others gain insight to previous locations of relatives, wills listing family members, tax list and court records. The name of the document shows but page remains blank now. Seeing this on numerous family members of other researchers. Mine happened today. All info posted this week now will not open to read the document. 24 records have been added to one tree but when searched for in the members community unable to locate. Is it buried on page 40 of 45? Does anyone search that far on listings? I have seen changes with Ancestry through the years and currently feel they hinder research and family connections as a planned step to keep people buying their service.

I have now used Ancestry.com as my main source of genealogical information for about 3 years. While it has a neat system for composing a tree, it is VERY expensive and has numerous problems it will never advertise. One, its search engines are not really good. Search for item X, and you will frequently be told no such record exists. But simply locate that same record at the free site FamilySearch, for instance, return to Ancestry and pump in the EXACT information you just discovered at FamilySearch, and amazingly that record that didn't exist minutes ago is "found" by Ancestry's search engines! For this kind of ''service'' you pay more than $30 a month?

Again, I tried to call Ancestry and was waiting for 20 minutes on the phone. Nobody picked up the phone again. Also, I canceled on the site and got no response either. The worst is, that this company actually tried to charge me 2 more times the amount of $149.70. Thank God my Bank wouldn't allow the withdraw. But I had to get a NEW credit card. That happening 2 weeks ago, and I still didn't get my $149.70 back. I am ready to sue Ancestry for FRAUD. What kind of company is this??? Besides all this, I have not got any information about my family, even I have precise dates and information. Now I only want my money back, that's all.

Like many of the other people commenting, I canceled my account yet still was being charged a monthly fee. I called the service line and the girl confirmed it was canceled and said I would never be billed again. Jump ahead 5 months... Today I just so happen to look at my cc statement and see the charges again! I call and she confirms I canceled my account in October 2014. She looks up my credit card and says there was an alternate account with a different email address that was never canceled. How is it possible that this was overlooked when I had called twice to to look into my card being charged. She said all she could do was refund one month. I said this was unacceptable and asked to speak to a supervisor.

I couldn't find any family history & it won't let me delete my account. I can't do nothing on the website....

My warning to others is that if you sign up for the free 30-day trial, ensure you set a reminder/alert on your calendar to go cancel it. I never received notification that I was about to be charged the $50 monthly subscription fee. First off, way overpriced. Second, most service sites that have trials like this will notify prior to ending it/charging you.

Thank you to everyone who posted this information regarding Ancestry. I have copied this link and posted on my Facebook page as well as on two of the sites I use to do research on my French-Canadian heritage on Facebook. Ancestry is again offering "free" access to their site this weekend. Searching on Ancestry is free, of course, but when one tries to view any actual records, they require that you sign up for "free" access by submitting your credit card information. In doing research online I've found many folks that have tried this only to find that their accounts were charged even though they canceled the free access in time. I would caution folks in using this. See this link for further info, thank you: https://www.consumeraffairs.com/online/ancestry.html.

I joined for the free one month trial period and discovered that I could only find records for family members that I already knew existed (and where they lived). I decided that the amount of time I had to spend to try to track down their records, and the amount of frustration at trying to find other ancestors wasn't worth it. I made my own family tree from the info I gained and decided that the records weren't important. I used a reloadable credit card to prevent them from charging me after I quit their trial period.

EXTREMELY disappointed in ancestry.com. I had no luck with the site or finding any information on past family members. I was told that I had a free trial that would not expire till Feb 22. I then noticed I was charged $34.99 back at the end of January. Called to talk to a customer service representative to try and get a refund and explain that I had been told about having a 30 day FREE trial, and all she could tell me was that she didn't have any proof that I was told that, and I was outside the refund date policy. All I wanted was my refund. Why would I make this stuff up?? Like I said, I'm very disappointed in my experience with ancestry.com and will not be using it again or recommending it.

I have been a member of this site now for over 4 years and while generally satisfied with it, I do find that I use it less and less and maintain my subscription more for the record than new research. They have the details for annually renewing my membership with my credit card. This time, I overlooked the fact that back in May 2014, I had to renew my card (for time reasons) and so the details of the card they held were no longer valid. I rang them shortly past the renewal time (before they had cancelled my membership) and updated the cards details. I found that they insisted on cancelling my membership, allowing me back in only at a new increased price. Poor customer service to a loyal customer, enhanced subsequently by my receiving mails from them offering me a new, much reduced membership rate for a shorter period.

I signed up for a one month free trial and thought that I was clear about cancelling after the trial, but they didn't cancel the trial and I ended up being billed for months to my credit card. They have a substandard service and I guess this is how they make their money.

After spending more than an hour searching, I was very disappointed to find out my ancestors were goat herders. This site says nothing but lies. I am very disappointed In this site. They need to upgrade their records.

I signed up for Ancestry.com's 14 day free trial and gave them my credit card information. I decided that I did not want to use this service and I did not want my card to be charged after 14 days. Since I wasn't a member yet because I was in the trial period, there was no way to delete my credit card information on their website. I contacted customer care and they said they will not charge my card, but they had no way of deleting my credit card information from their system. I couldn't believe that there was no way they could remove my credit card information. Now I'm going to have to cancel my credit card. I am not happy right now. I would not recommend using this website.

The page always has a message along the top which says there's a problem with my email address. When I go there, there's nothing except an attempt to get me to upgrade to a higher level. The space this header takes makes me have to scroll down constantly to hit search buttons. I've filled out lots of feedback things about this, and have tried to talk to someone online, which, of course is useless.

Ancestry.com recently stopped disclosing the number of records in their new databases. For example, they added "Summit County, Ohio, Coroner's, Hospital and Cemetery Records, 1882-1947" last week, but did not disclose the number of records contained therein. For their EXISTING (not new) databases, Ancestry.com has long chosen to almost never disclose the number of records. Without knowing the number of records, a researcher cannot know whether he should spend time searching a database. There are thousands of databases, and one just can't search them all. If the above Summit County database has only 400 records in it, there is little chance of finding one's ancestor in it. The county probably produced a half million such records between 1882 and 1947.

For the last three weeks I have been trying to sync my trees with Ancestry and FTM. I've had this service for a number of years and until this last month have not had the problems I am having now. I first noticed that many of my people were duplicated as was media. While trying to solve these issues, I've had multiple calls to Ancestry/ FTM. Each time the people were courteous. Some were more knowledgeable than others. They sent me various help articles to try. None worked.

Ok, let me be fair and start with "my part" in all this. Back in March of 2014 I was trying to find a long lost family member and did take them up on their free trial offer. However, once I didn't find this person I made it a point to cancel and just didn't give it any thought. (Again my bad!) Apparently when I signed up I did so through Paypal, and thankfully 7.95 just isn't a large amount in my world so I really never paid much attention to my Paypal account. I do a lot of shopping online as I live in a small town, and many small amounts come through automatically every month. (Sirius, Pandora, etc) I just don't analyze everything as much as I probably should.

Today, I can get on to Ancestry. They sent a verification that ended up in the trash, junk mail, mailed at 4pm, some time after I signed up. I couldn't get into my account last night, 12/17 although today, 12/18 I get the letters that I'm now signed up, with the starting date of yesterday. I paid for international, the highest $. Then when I was looking up a record for Ireland, it shot the advertisement at me to "Up Grade". I know that they have a lot going on there, but seems like some upgrading needs to be done.

This is insane. I signed up for the 14-day free trial not knowing that every month after the free trial they charge you $16.50. It took me 3 months to discover the funds being leaked out of my PayPal account. I sent Ancestry.com an email asking them for a refund explaining my situation. Of course, they denied me a refund so I canceled my subscription with them only to be charged a $10 early cancellation fee. By this time I'm about to go insane. I sever all ties they had to my PayPal hoping that I won’t lose any more money. The total loss: $59.50 just thrown in the trash, thanks Ancestry.com. (I don't want to give them a star, far too overrating.)

I don't understand the value of this service. I provided specific data for 3 generations of people in my family (DOB, DOD, Place of birth, etc) yet their database could not provide me with a more thorough history. Providing this information should eliminate the variables yet I was asked to search through 140K records. Was like trying to find a needle in a haystack.

After +/-20 years with Ancestry, I feel qualified to state that as their membership has increased, their service has decreased. The searches have become next to impossible to regulate; results come up that are either already in your tree or have absolutely nothing to do with anyone you're researching! Ancestry's on-site "Forums" for users are disorganized in order to keep members from connecting with others and it's pretty easy to get kicked out of the discussion groups if you step on Ancestry's toes too hard. Their "customer service" is truly a joke; worse than non-existent because they're trained to obfuscate rather than solve issues.

Every time I sign up for membership, give them my money! They never send me a confirmation email with the code to activate it! No matter when it starts! I just did it again on Black Friday and it was to start today. Black Friday. No email! No code! It seems they hate me! This is my second time! They need to over haul their computer system. I have never had a good relationship with them! I am jinx. I have 275 hints and I can't use them, because I am not in! C.s. Sucks!

I posted several comments on the posts to page on the Ancestry Facebook page recently. These comments were blocked by the Ancestry social media rep at the call center in Orem. I posted a request as to why they were blocked and did not receive a response for two days. I then canceled my subscription and posted a screenshot of it, asking again why my posts were blocked. I received a general answer, and pretty much a "** You" regarding the cancellation from the lowlife who took over the position that Trevor and Hannah used to do. I used to work for Ancestry here in Orem, so I know who these people are on Facebook providing the poor service. I will be sending an email to Tim Sullivan with screenshots of my initial request and the second request with the general answer from the rep who obviously didn't care I canceled. I will also be posting on every other site I can find - RipoffReport, Consumer Financial Protection Bureau, Google Reviews, etc.

Using Ancestry site in public library allows you to e-mail "discoveries" to own e-mail account. Presumably these are only available on library Ancestry. When I attempt to open "discoveries", Ancestry claims that they are having difficulty doing so. "In the meantime" they say, surf on over to our (subscription only) other sites. Another instance of Ancestry "bait and switch" greed.

They continue to charge your credit card for 3 months before they can get it right.. unfair. I canceled this and continued to be charged twice in one month. They can only refund one. This is not a good business practice.. Asked me for confirmation number, I didn't find it but then he didn't give me one either.. Can't cancel until 11/28/14. Possible another charge again. Crazy stuff...

I have been searching and searching just about everyday and ancestry.com hasn't provided me any information. You have to know a lot to begin with. Well, if I had all the answers, I wouldn't need it. I find it to be a waste of time. It basically just gave me voter registration information and maybe some phone book records. I'm very disappointed. I do not get any new "hints" since the first time I went on there. If you type in a person's name, it doesn't give you information on their children. You pretty much have to provide it. I'm very dissatisfied. I'd advise anyone to not bother. If you have a lot of money to hire someone to do it for you, then great but what about the rest of us?

I have been researching my family tree for over ten years now. And I have used Ancestry.com for at least half of that time. The searching and other ways that Ancestry.com provides. The problem that I have been having, for almost one year now--is that I cannot "SYNC" my tree with Ancestry. I have called and called and called, all I get is "I will email you some information to help resolve this issue." So I try this new information that was given--BUT this does not work at all! I try it for a second time--It DOES NOT WORK!

As of this date (10-19-2014) NO refund has been received but then it is only for $198.45 and they (Ancestry.com) still have that AND my upgrade money of $208.50. But then they do not seem to care a bit and when I called I was told billing could not and would not call me back. But I could call them on Monday from 8 to 5 and hope someone could help me (no I will not call on Monday but do expect to hear from Ancestry.com and expect my refund on Monday too). One of the men told me I should have it by Thursday or Friday of last week, but this is Saturday and still no refund. I am really upset at their attitude and WANT AND NEED my refund. MAY report them to BBB after this fiasco. Thanks for listening.

I spent good money on the DNA program. $100 is no joke to me. They have discontinued their y and mt DNA projects and it is now impossible to view your matches and will not get future matches. I want to be reimbursed in full. This is so unfair and I feel I, and possibly hundreds of thousands of others, have been ripped off.

I started searching for family records in 2005 and many records were 'FREE' online likes passenger list, etc. I saw my family's name on many records which are now owned by Ancestry.com and I will have to pay for them to be viewed by me. In addition, if you try to get the info from a particular state and do not live in that state they won't let you have the information so, you have to go to Ancestry.com and pay for it!!!

I signed up for the Ancestry.com free 14 day trial on the understanding that I could cancel online within the 14 days and would not be charged. It is not possible to cancel online and when I have phoned the number given in the USA I am connected to their advertising messages but have not been able to speak to anyone to cancel. I have phoned every day for 12 days and have held on for up to half an hour at a time. It is a scam and a con.

I bought a 6-month subscription and was quite happy with the way it worked. I then bought the Family Tree software and synced the two together. My subscription ran out and I did not renew because I felt I had gone as far I could and summer was coming and I did not have the time to devote. But, while I had a subscription, I found and linked quite a few documents (Census-ships, manifests, etc). All of this was merged into my home computer.

Free trial process is a scam. No warning of impending trial expiration and then go on to charge you despite never having used their services. An outright scam and a dishonest company. I will be sure to leave negative reviews wherever possible.

I order an Ancestry DNA kit here’s my review. Pros: The ordering process was simple and experience no problems. Kit instructions are simple and easy to follow. Return kit mailing is also simple and easy. Cons: Packaging is terrible if you prefer some privacy or confidentiality. The kit comes in a simple not designed for shipping Ancestry DNA box. It seems Ancestry is more concerned about marketing then confidentiality or privacy. After speaking with customer service, I was told I would have to order 1000 kits in order to get discreet packing. WOW Really! That was their answer. Beware of the check boxes on your online profile to insure you don’t open up your results to the public world if that’s not your intentions. No order shipment tracking, only information a product has been shipped.

My PayPal account was just charged $39.95 for a second year I didn't want. They refused to refund my money claiming I signed an agreement allowing them to take my money unless I sent a message. The following is the message I have for the money ghouls at Archives/Ancestry.com: First, I see that Archives.com has been acquired by Ancestry.com. I see that Ancestry.com has an A+ BBB rating. I feel that I have been deceived by an unscrupulous business practice of the "hidden subscription renewal" policy that if I DON'T take action, my renewal will automatically roll over.

I signed up for free trial, (glad it was free) and I entered all of the information I knew. It didn't give me any information that I did not already know. You basically pay them to store your information. You have to enter every single date, name, city, year etc. Then it just shows you your information in a tree form. That's it. Literally. It does nothing for you. I even opted for the full World search. Don't waste your money. If you are lucky enough to have grandparents alive, they will tell you way more than this website will.

Am I the only one who is sick to death of these "free" offers where they want a credit card? Enough already... I go to create a free account and AFTER entering all my information they won't proceed without a credit card. I hate this. If it's not free don't offer it as such...

My Ancestry tree has been out - not working for 4 or 5 days. It is a rather large tree, a lot of time has been put into it. Please correct this problem.

I first joined in 2004 for 99$. Then, they renewed WITHOUT informing me, for 2X that fee. If you participate in boards/messages/blogs they edit and CENSOR your remarks. If you complain, they suspend your account. They are supposed to be providing a service for records and communication NOT editing/deleting messages or preventing exchange of information. If they cannot provide a SERVICE without INTERFERING, then their site needs to be SHUT DOWN. Especially at their currently exorbitant prices.

I signed up for the 14-day "free" trial, which required me to give my credit card number. I subsequently discovered that I still could not view any records, and that I was still prompted to purchase a subscription. In short, the "free" trial made absolutely no difference in my experience with Ancestry.com, and appears to just be a way to obtain my credit card info.

I wanted to find out my grandfather's Y chromosome so I purchased a DNA kit from Ancestry. When we got the results it was a hodge podge of both male and female ethnicity, no DNA results at all. When I called them they informed me that this was a better test for their members. I am a member and this isn't at all what I wanted. They refused to do anything to make me happy about this. Don't waste your money or time on this test.

When I first began my genealogy project, I was referred to the Social Security Death Index (SSDI). I found it invaluable inasmuch as it would include any person who had ever collected SS. That would now include most US residents. Now I still work full-time so I can't devote a lot of time to this project. Some time passed and I needed to return to the SSDI. It wasn't there. Long story short: I learned that Ancestry now is in charge of the SSDI. And of course one has to pay for that. This is an outrage. SSDI should be free; it is a government entity. I resolved to never use Ancestry and have thus far adhered to that resolution.

Order my DNA from Ancestry.com I have over 5,000 people in my trees. After the break down of my family and where we came from I noticed a name that was my 6th to 8th cousin. Tracing it back it is on my husband side of my family. My husband was adopted not related to me by blood so how did they come up with this person as being my 6th or 8th if using the DNA. This 6th or 8th cousin is on my husband's father's side, so they use the family tree not the DNA. The information is taken from the trees and not the DNA... Fun program but has NOTHING TO DO WITH THE DNA.. If they sold the program noting that it's a program break down of the information on the trees would be fine but to sell it saying DNA is misleading for sure. And by the way how can I be sitting in 90 degree weather with no air and be from every ROYAL FAMILY in England, Scotland and France all the way to Spain? Let me know how they do that. Is that real or fake....

A couple of months ago, I sent for a DNA test for my wife and I. We each paid $108. My result was timely and I suggested and motivated six other people to do the same. Some, while in the process of getting their result, were rewarded with a twenty-dollar discount and even got the shipping free by doing a customer review of the sign up. Next, Ancestry drops the regular twenty dollar per month subscription to include with the DNA test to $99. So, what they charged me was $108 and they are giving to customers a month later is $230 worth of product for a hundred bucks. Hard to put a lot of faith in a business that would do this kind of discounting. I think it will be revealed their DNA process is flawed or it is some other scam.

It seems that Ancestry.com is having more problems with keeping their website 100% operational. Their problems have been increasing in the last few months. It doesn't seem they have the man/women power needed to keep the site operational. They don't offer to add additional time (unpaid) to compensate for down time. My contract ends in one week and I will not continue as a paying customer. I'd advise anyone thinking about joining Ancestry.com to reconsider. You've been warned - I wasn't!

Website "free 30 day trial" which I read very carefully that NO BOXES CHECKED WHICH WOULD ALLOW CONTINUED MONTHLY FEES therefore signed up for free trial. They started charging $35 a month which is INSANE and NO PERSON WOULD EVER AGREE TO THIS KIND OF FEE UNLESS THEY WERE ARCHIVIST; therefore, SCAM TO GET MONEY FROM PEOPLE. As a past software programmer I know how companies do this and because I am now dying from several doctors not diagnosing a simple illness that can kill people I will be adding "lobbying to gov reps to pass law preventing automatic membership without the person re-contacting and agreeing to continue membership". This is costing taxpayers and particularly the seniors millions of dollars to continue this type of money grabbing. OCCUPY EVERYTHING BECAUSE I HAVE NOTHING TO LOSE. FREEDOM IS JUST ANOTHER WORD FOR NOTHING LEFT TO LOSE. JANIS JOPLIN. PEOPLE MUST BE HELD ACCOUNTABLE FOR HARMING AND STEALING FROM A CITIZEN OF THE WORLD.

They took my card information. Setup my account. Now they won't let me cancel my account - option does not show up on account management screen. I've been on the help line for a half hour now and just got connected.

The only information you gave was what I entered. Anything above that you wanted money. I am filing a complaint against you. I can get my own attorney if I needed one.

I started searching for my biological father 3 years ago. A friend had recommended I should start a family tree on the Ancestry.com site. I will say Ancestry has provided me with a wealth of documents and family photos. That being the main reason I continue to use them. I did meet one relative who is the sister of my deceased biological father. At first we had a great working relationship. We talked by phone, emailed each other, exchanged photos and documents freely between us. This all changed when I started to discover deep dark family secrets about my family some of which affected me. Questions of paternity in regards to myself and possibility of crimes that had been committed even including a murder.

My husband didn't get response after his $100 DNA test from Ancestry.com for months. He called them. They told him over the phone, "You are of European origin." Good guess, his last name is European. I don't know what else he expected, but how you call a $100 service that doesn't give much service, and doesn't leave paper trail?

So I went to cancel my subscription after I got charged (I had been meaning to for a while but it got put on the back burner) and it said that I don't qualify for a refund because I haven't cancelled it within 7 days of me being renewed. SO I called and asked - APPARENTLY my renewal date is June 26 but I didn't get charged until Aug 8 because their computer systems were messed up. So I can't get a refund.

Before I signed up I read that now, for more money, I could get my family records that were in Europe. I signed up for what they called their ''world explorer membership''. The plan cost was $300.00, payable in two payments of $150.00. I started my family tree with what I already knew about my family. When I tried to get info about my family in Europe, Croatia, Serbia and Yugoslavia I was informed that those countries were not covered, just Germany and one or two others. I kept trying to get hold of a live person for help but was never able to get someone to help. I was told to look at some videos. They didn't address my problem. I tried for another month to get live help but never DID. I finally just gave up.

Very expensive and not a good value. It automatically charges your credit card and doesn't provide a customer service number. After a trial for a school project, we were unable to log in. I finally had to do a GOOGLE search to find a customer service number. They refused to credit us for the 3 months even though they have record that we did not use the service.

I was not going to renew unless they agreed to not auto renew. Well they did, my bank would not allow me to stop payment until the transaction went through. Afraid I am stuck with $100+ out of my acct for a service that is not nearly as good as it used to be.

It is practically impossible to communicate with them on a technical problem. I reported my problem to a support person (I only reported 1 problem - didn't want to overwhelm them). I thought something was going to be done. Days later, I call back when nothing has improved and after transfer to different people and a response like they have never heard from me, they found my report. They told me it was resolved. Interesting since it still does not work. I feel horrible because I have recommended this site to many. I'm hoping this will keep others from making the same mistake.

Ancestry.com service has significantly declined beginning in mid 2013. Responses are slow, pages don't fully load with clearly visible data and the Search All function is clearly NOT well cross referenced among their databases. I have become very weary with all this and only use this site for basic information which I always try to check from other sources. I will NEVER place my family records in their hands for safe keeping and I would advise others not to either. It seems they are dropping services with little or very inadequate support and gallingly cop an attitude about it when asked to explain their failures and/or give totally misleading information.

The download I was lead to believe was necessary to install locked up my genealogy program and any files that I had opened and saved in 2014 are locked and now held hostage until Ancestry fixes the issue. I had to reinstall 2011 and use that but I have had to re-create many files I had opened. 20 years of genealogy is no longer accessible to me. Until I hear there is a fix, I will not install 2014 on my new computer that I purchased because right after 2014 froze, other issues started occurring on the old computer. Not sure if they were related but had too much other information to take the chance of the whole computer locking up on me.

I purchased a Groupon for about $99. First I didn't receive anything. I emailed them quite a while after purchasing and I finally received a kit. I followed their instructions and sent in my dna. When I finally received the results by email, all it told me was that I am 100% European. No Country breakdown. Europe is a big place and they could have just come to that conclusion from my last name. What they try to do is get you to spend even more money for more information. This was a total waste of money.

For the past several days Ancestry pages are slow to load and sometimes are just not opening. Then when I try to read census pages there is a film over some or all of the page making it impossible to read. I get a message to use the basic image but there is no difference when I do so. An email from the company or a message on their website to let the customers know what is happening and when the problem may be resolved would be greatly appreciated. In fact, for the past year there have been times when Ancestry just didn't work as usual. Editing information or new information would not be saved to one's tree or some resource pages could not be saved. I will only tolerate this until my subscription is due to be renewed because I have no choice. If improvements are not made and an explanation is not given I will definitely not being renewing. It costs too much to put up with the poor performance I am experiencing.

After being a devoted customer for over 2 years, and purchasing 6 DNA tests, they are no longer offering support for the DNA I have bought. They state I can download the raw data (which I have done) but that's it. I made these purchases in good faith. But now have no idea what to do with "the raw data". I have cancelled my expensive subscription with ancestry.com. I do not trust them anymore. When it expires I lose all the photos and documents I have collected all these years. I wish now I had gone with another website, I am out well over $600.00 and have to start over somewhere else. I urge anyone considering ancestry.com to think long and hard about it, because what you pay for is not what you get. I feel duped and stupid for ever signing with them.

I understand that Ancestry had a server attack weeks ago. But the service is still so slow that when I do a "save" or a "search" I then go make coffee or something while I wait for the page to load. They need to post the status of their fix on their home page or something - now that you cannot email them for customer service, you have to call. They should be proactive and communicate instead of ignoring the problems - or forcing you to call them. They KNOW there are problems, so why not keep subscribers who are paying monthly for their service updated?

I have had intermittent experience with the 2014 FTM sync process with Ancestry.com servers. If I sync small changes and additions to my FTM tree (usually less than 20 changes and/or additions), the sync process works well. If more than 20 changes/additions are made to my tree and synced with Ancestry.com, I receive a failure message (sync cannot be accomplished). I have contacted Ancestry.com representatives about this problem more than 6 times in recent months to complain and request that they fix the problem, and have received replies ranging from Ancestry.com reps acknowledging the problem, to "IT" reps blaming my computer for having virus protection not compatible with their badly written code, and also stating that others have complained about the sync non-function.

While the site has the notice about an automatic renewal, it was not something that I saw when I signed up. When I got the charge on my credit card, they would not refund me and I was a few day late in calling them. When I explained I had just got the bill and saw it, it did not matter and the customer service representative was rude about. I used the site maybe three times and found it useless for me in my search. Felt it was A total scam on their part to not do the right thing and be more transparent on their fees.

Ancestry recently announced that they were dropping support for several of their products including Genforum and My Family. They gave us until September to download our data from My Family and promised us a tool to help the download process. Our family has had a very active My Family site for years with thousands of pictures, annotated with descriptions and comments by other family members as well as documents and conversations between members discussing the family. Well the tool Ancestry provided was quite disappointing. It downloaded all of the pictures with no annotation, no comments, no text at all. The documents, history and conversations are completely missing. Years of work and collection of data will be gone unless we find an alternative. I urge everyone who has a tree with Ancestry to rethink this relationship. Your data can disappear at any time. I am taking steps immediately to get my tree on my own computer and under my control.

I signed up for a trial around December, and like many others have described, they automatically rolled me over into a paid membership in January. That's fine; I knew it would happen. But in May, I had a problem with my credit card and had to scrap it and get a new one issued with a new number and everything. Ancestry kept e-mailing me and being like, "We're going to have to cancel your account if you don't update your payment information", to which I thought good riddance because I never really wanted a paid subscription anyway. But then magically, the same day that I added my new credit card number to my PayPal account, Ancestry charged me for another month and when I logged into my account, I saw that they had my new credit card information. I never gave it to them, and I assumed they were in bed with PayPal and got my info from them.

In past have had difficulty getting access to services on occasion. NOW in the last five days it has been impossible to get beyond sign in....don't understand problem but have paid for this service AND WANT IT TO WORK!

I just discovered that when you enroll for the "trial": for ancestry.com it rolls over to a permanent, billable account at the end of the trial with no action on my part. Seems my lack of action got me enrolled automatically. Unfortunate that they do not have confidence in their product to gain new customers from the quality of their service. I've been paying for 8 months for services I didn't use. My husband and I had been providing 24/7 care for his 92-year-old father for the past 3 years and that schedule was critical for the past year. He died in March of this year. Listening to his stories made me curious to check out Ancestry.com with the trial period. Now that I have time to do my research of family members I will definitely NOT be using Ancestry.com. I will try to find an honest company.

It seems not a week goes by without having problems with Ancestry.com. I understand the DDoS and why that caused problems. But... most everything seems to be working except for one niggling problem. When in my Tree at Ancestry and trying to add a "Story", after choosing a title, there's no place to type/paste the story. Just a blank area on the page. If I click to add, the error message pops up telling me that I must add the text; however, there's still no place to click and type/paste. Please fix it!

I have been a member of Ancestry.com for many years and have, over this period of time, paid a lot of money for my membership ($300/yr for full access here and abroad in 2013). The genealogy research tool is very good and I've been able to created two large family Trees, complete with photos and stories. That said, Ancestry tells membership includes inviting people to become members of their Family Tree and that the service will send emails to Tree members when new data/photos are uploaded to a Family Tree.

I know that Ancestry.com owns Genealogy.com and the genforum site is down for some reason or has been removed all together. I went to search a specific surname forum and no website now. Ancestry is dominating the best genealogy sites and I am sick of it. I will never subscribe to a membership again. Shame on you Ancestry!!!

I have not been able to download GEDCOM files for several days. This is of critical importance because Ancestry has lost my entire tree three times and I use the GEDCOM files to rebuild what they have lost.

I submitted my credit number to ancestry.com. Their response was that the site was unavailable. I feel ripped off. Can you help me?

I have been a paying subscriber for many years. For at least a week, I am unable to do the smallest tasks including downloading my gedcom. Looking for a better site now.

In the 10 days (not to be confused with the recent attack) I have called Ancestry for FTM help four times. Have been a member for a decade and problems were minor. Major snafus now. My FTM will not connect with Ancestry. In fact when I click a leaf, it goes to search and all the things that were in there are gone. Try to add Ancestry and no dice. Try to log in to FTM and there is a refusal. In the calls the Customer Service people are NOT IT people and they are clueless. I was told twice (and sent the same e-mail) to clean cookies, optimize, check browsers etc. Brand new DELL in April; everything up to date. Last thing I was told was the change the MAINFRAME! I was sent an out of date "fix" not for windows 8. MY IT man came today and said NEVER to do that. He cannot fix the problems & has been in business for decades. Of course he had to be paid, but no success. If an "expert" IT person in the business can't solve the problem, how can amateurs?

I have had Ancestry.com for at least five years. I am getting very frustrated that I am unable to get on and get the necessary documents that I need. I have an assignment that I have been trying to do for a family reunion and it has been down for me... at least 4 days. I am thinking I may need to cancel my service and go to other databases and find other ways to get my information. I would expect that there should be some refund for the outage time. You cannot continue to treat customers badly by not responding to complaints. This is not the first time. We already pay outrageous prices for a service that works slowly and is not up to par.

For months Ancestry has been telling me when I call for help that it's still not optimized for Internet Explorer 11. What's the level of expertise of their coders? Were they formerly working on ignition keys for GM? I never had these problems with Ancestry 2012.

Selling out to a large corporation was their 1st mistake. The company obviously has no interest in genealogy - it's all about how much they can gouge out of everyone's pocket book. The fee of $189/yr for the American package is ridiculous for most on any kind of a fixed income. Then there is their latest EPIC FAIL called New Search. I've seen 1st year programming students write better search engines. I read Ancestry.com was going to give everyone a free month for the outage; however, my membership expired at midnight and I'm locked out. This company has turned into a monster and it is truly hurting all who work on genealogy and will undoubtedly force many to stop working on their trees altogether. Shame on Ancestry.com and the parent holding company!

The current service outage that is entering its 5th day in Michigan is just the latest in a long line of problems with Ancestry.com. Outages, Slow search responses/results, Long wait times on the phone (hours), Nonsensical search responses/results, Upgrading features that were working well, so they don't work at all (i.e. Fixing what isn't broken!) And, most galling, a company policy that refuses to compensate customers for lost service. (Even they hated cable companies refund for lost service!!) It's become too much. Time to look elsewhere in the family research world.

I have been a member of Ancestry.com.uk for a little while now and I've just paid for 1 month membership to research my family tree. Ever since the site has been up and down. Sometimes it works but is extremely slow and other times I just cannot get on the site at all. For 12.95 per month I'm wasting time and money, it's very disappointing and their policy is not to compensate for lost time. This is absolutely disgraceful because it is through no fault of our own that their site is down all the time! 12.95 may not sounds like a lot of money but that isn't the point. I've paid for a service and I expect to receive it 100%. If this keeps happening I'm going to have to re-think which site I research my family tree from.

It has been out for 2 days - does anyone know when it will be fixed?

This recent outrage if you want to call it that is just another in a long line of issues with the Ancestry and Family Tree Maker. You would think that after all of this time and the number of issues they might think about getting some new programmers. I am so used to the many issues, slow operation and the crashing, it all seems normal. If and when it actually works for awhile, it is amazing but it doesn't last long.

I have been a member, on and off, for years and have never encountered major problems with their website until the last 9 months or so. The site is slow to respond and as of now, it's been down for over a day. This is the second time this has happened on my membership. My time is money and I lost a day of research because I was told their policy is not to compensate for down time. I think they need to rethink that policy and AUTOMATICALLY provide compensation time to members based on down time without making 3, 4 or 5 phone calls (wasting another hour or more). Familysearch.com often has more info for me than this site. I'm done with ancestry.com.

As a customer of Ancestry.com for several years, it is my impression that the quality of the service is going downhill! Access appears to get slower and slower (and yes, I've cleaned out the cache files, and taken other steps to remove or delete anything that might be slowing down access to their site), while access to other websites is almost instantaneous. Several times recently, I have been unable to access the site for hours if not a day. Today, I cannot get in at all! I keep getting error messages from GOOGLE that web page is not available. Ancestry has a lot of records available to a person doing family research, I realize things can and do go wrong! BUT like many other users, I personally believe they are deteriorating day-by-day!

We purchased the 2014 Version of FTM believing that Ancestry.com had overcome the sync problems experienced with FTM 2012 enabling one to keep info stored on the PC in sync with that on Ancestry.com Web Site. From what I have read on various sites including Ancestry's own site, we are not the only customers frustrated with not only the ongoing problems associated with this product but the Company's inability for their 'Help Support Team' to address and ratify said problems. To give Ancestry a score of 2 out of 10 for this Product and their Help Support Team - would in my humble opinion be extremely generous one. Other software companies would not release such a product without first overcoming the numerous 'glitches' relating to FTM 2014.

I get set up to do my research and have everything in front of me ready to go then after I log in and get past the screens that pop up begging me to upgrade my account. The site goes down. It's been down now for over an hour. We should be credited for their incompetence.