Ancestry Reviews

After Ancestry failed to obtain my results twice I asked for a refund. I waited weeks in between the tests to find out that they were sending yet another test. I asked for a refund instead of a 3rd test. They said a flat NO. Told me I had to take the 3rd test before they would consider a refund. Never got a 3rd test. They ignored my requests for results or a refund until time ran out to get either. I have no money and no DNA results but Ancestry got paid anyway. NOTHING BUT A SCAM.

Updated on 05/13/2019: We waited for an hour and half to speak to a supervisor. My husband was finally transferred to a MATT who put my husband on speaker phone while the employees were laughing. My husband has a cold. Matt was disrespectful and rude. My husband's results were incorrect and they refused to credit us, send a new kit or say they were sorry. We were told that DNA changes over time! HAHAH Seriously, I bet a few inmates in prison would love to hear that their DNA results may change over time. SERIOUSLY? Stay away from this scam agency!

Bought an Ancestry dna kit for my mother. She tried it three times. Did not work the three times. So I have messaged them 4 times and called and left my number. I still have not gotten a callback or an email. What a waste of money ($100). She still wants a dna kit so I guess I will go with another company. I am so not impressed by them, they just lost a client and I will be deleting my account.

Poor data, indicates I am from Europe which I am, but indicates nothing on Indian heritage which I am. Garbage was of money and anxiety of waiting on report, this site and system is a waste time and money.

My brother sent me an invitation to share his DNA info. Ancestry admits their advertisements promise this, but THEY DON'T ALLOW SHARING DNA unless that guest ALSO has an Ancestry account and has ALSO PAID to have their own DNA on File with Ancestry. This is contrary to what their, "Sharing DNA Directions" state. Their representative admitted it isn't stated in their ad. He did not get what he paid for. Ancestry's Help Representative hung up on me. Deal with a more professional outfit!

The information gathered from Ancestry.com is invaluable but their policies on renewal need to be more transparent. BE WARNED - RENEWAL IS AUTOMATIC. While the small print in the T&Cs say it will be automatically renewed, I did not receive any notification that they were about to renew it nor did I receive any confirmation that they had renewed it. My only notification was the bill appearing on my bank statement. I was able to cancel but it cost me one month subscription.

I paid for 3 test. 1 me 2 wife 3 daughter, my test came in first. I had over 1000 cousins all but a handful have nothing in common. Never heard of any last name of family members. But by then my wife's DNA test came in and what a surprise we are 5 to 8 cousins not true. Then my daughter test comes in and we are not a match. My wife is my cousin, and my daughter and me not related. Cannot be true, I have my tree back to the 1800's. This part is true. DNA is a joke on us. Don't pay for it.

My husband has had a paid family tree on Ancestry.com for many years. In 2007 I added details to my entry and many additional family members with photos and details. At Christmas time, he did the DNA test. Then Ancestry offered him the opportunity to order more DNA kits. We ordered one for me. The surprise was that I have to pay another $45 per month to own my own account and have the same level of access that we already have through his account.

I was very excited about Ancestry DNA a couple of years ago when I purchased the kit and got to know where my ancestors came from. At that time, I got 81% Finnish (no surprise at all), 7% Irish, 5% Scandinavian, 3% Western European, 2% Eastern European, 1% South Asian and less than 1% Central Asian. All so exciting, right? These fraction percentages made it quite interesting as most of us already have some idea where our families come from. It is the smaller percentages that make the test worthwhile. Now, with the very much praised ‘System Update’ all the results were diluted and rounded up making the test less accurate. This rounding up was supposed to be an improvement claiming that as more people (millions!) had the test done and their results were entered into the global database that would somehow make the test more ‘accurate’. The opposite is true.

I have always had great experiences using the internet, signing up for things, etc. with no issues. BUT of late, there are a few companies willing to steal your money and trick you into subscriptions. The absolute worst of these is Ancestry.ca and Ancestry.com. What is wrong with the thinking in a company when they TRICK people into signing up for monthly subscriptions when by all appearances it is a one time fee?!! I am a retired person and I am right now dealing with trying to get my money back from two lecherous companies. Ancestry.ca and Adobe. NO MORE ONLINE PURCHASES!!! These experiences have resulted in my decision to STOP using internet companies and to REMOVE all of my credit cards from online usage. If I want to try something out, it will be with a $5 toss Visa. Period.

I am extremely disappointed with this company. I purchased the Ancestry.com kit for myself after seeing advertisements claiming that people's ancestry was traced from all over the world and even showing when they came to America, etc. Truth is, you will get a 'hook' only if you PAY FOR 'MORE DETAILS.' I keep getting emails that say they found a link to my DNA...but in order to see what they're telling you, you have to sign up and pay a monthly fee - Premium, Premium Plus, or Complete. I DO NOT want any continual monthly charges nor do I want to give them any of my financial information. I am really angry at this whole scam.

Wanted to let you know I have dropped my Ancestry subscription. After doing so I was shocked to find out that I did not own copies of the records I thought I had paid for. I believe that most subscribers are not aware that they do not retain ownership of the records they download. It seems you must maintain their expensive subscription in order to view your records. So If you plan to eventually hand off the research to a family member you are obligating them to renew the subscription if they want to see your work and/or continue it. I assume this policy is explained somewhere but I could not find it and they are not upfront about it. Therefore, I would recommend you think very hard before starting their gotcha and expensive subscription.

I ordered the DNA test and sent it back for testing. I was irritated before I got the results because I got emails every day wanting me to pay for other services, which I am glad I didn't do that. When I got the results they were not correct. I know my great grandmother was full blood Cherokee. That would make me 25% Cherokee if I had no other native American ancestors. They told me I had no native American blood. Ancestry is a total ripoff.

I hate when companies automatically put me on monthly subscriptions. I never signed up for monthly service, I have not used it and now in March I get the first CC bill from Jan. and see online that they have already charged me for Feb too. Take me off this now!!! Phone # on CC makes a you press # 1 or #2 for a commercial to sell life alerts and under 50 something else. Went online and waited over 15 minutes without a response other than "due to high call volume..." If you have done a dna test check your account. Make sure you aren't getting charged monthly fee unless that is what you want!

I was given an Ancestry DNA kit as a Christmas gift in December of 2018. As instructed in the directions, I registered the kit on an account I opened and mailed the kit in the first week in January 2019. I never heard back about the progress or receipt by Ancestry so I call them on 2/6/19. I spoke to a customer service rep named Matt. After a half hour of fumbling and lack of knowledge, Matt finally located the kit number I provided. He told me that Ancestry personnel had entered my email address incorrectly on his end. He said it was an error on their part and could not be corrected because of the way their program was designed. So he said he would mail me a new kit. We doubled checked the shipping information to make sure they had the correct name and address.

I purchased a DNA kit for 99.00. Was not aware at time of purchase. That to be able to read your results you had to purchase a separate membership to unlock your results. I had taken advantage of the free 14 day membership to build my family tree. Also paid a subscription for 19.99 for one month to utilize some of their info to find your family information. To get full access to all records can be costly. 6 weeks later I get the DNA results. In order to read/unlock the results. You have to pay for a different subscription. Had I known that this was just a money pit and that I had to buy the corresponding subscription to review my results. I would not have bothered with this whole process. I suggest you review all of the subscriptions required to build your family tree. And the subscription required to read/unlock your results. Because I am not putting any more money in this venture. My DNA results are useless.

They are either very dishonest, or disorganized. After telling me that "my results are in" they can't find my results, and have no way to get them to me except through a complicated website that doesn't seem to work! (And I have no text - capability on my mobile phone!) I was on the phone with them for an hour, with a woman who said the mix up was "all my fault". I asked for a refund, but doubt that I'll get it (+-$100!!!) DO NOT DEAL WITH THEM!

We had problems with our DNA circles not showing or only two to eight of our of thirty-three would show. They used every excuse in the book, but none made sense since my wife who manages our account could see hers perfectly. If the problem is not readily apparent you are in a world of hurt because they don't know any more than you do.

I had tested with another company before Ancestry.com. I learned a lot about this DNA stuff. I also happened to know my ancestral background pretty well. This company doesn't give much detail and they give me very wrong information! To someone who doesn't know their background they might believe them, but it will not be the truth! Please read reviews before you buy! Ancestry.com want you to pay a membership fee in order to be able to keep logging in and know more! That's ripoff in my opinion. If they won't give me my full results, what did I pay for?

Don’t waste your money. If I could give them a “0” I would. I purchased a DNA kit for my husband in November for his birthday. Was told results take 4 to 6 weeks. Well today is February 18 & we are still waiting. Was told we didn’t register (we did). Would not give me a refund. Said it could take another 8 weeks or longer. At this rate - it will be his birthday gift for THIS November.

I am so disappointed with AncestryDNA. They lie about the expected date your results will be ready. My results have been sitting in the same process for 3 weeks now and I do not have faith in the company at this point. I don’t trust the process nor do I have faith that the results will be accurate.

I received my test results from Ancesty.com today and since I know my heritage on my mother's side I was shocked to see I dont have a drop of Native American blood in me. This is kind of strange since my mom, grandfather, great grandfather and great grandmother are members of the Cherokee nation. In short they are pure native Americans. I have tried to talk to Ancestry but they will not talk to me about it. So just want everyone to know if you are looking for real knowledge of your background dont trust this company.

I am Japanese by birth but was born on an occupied island nation taken several centuries ago. My DNA result said only that I am Japanese and provided no additional details on my ancestry composition or traits which is what I believed I was paying for. All attempts to get either a refund or additional information regarding my ancestry composition have failed. My sense is that Ancestry doesn't cover Asia, and buyers should beware.

I have been trying to get my DNA test results since October 30, 2018 and today received a text that my 3rd try didn't work either. Maybe it's because it sits there for over a month before anyone opens the package. You're lucky if you hear back from anyone and when you do, it's a canned response. I have ZERO faith in their ability to do the test correctly. Horrible! Don't use them! My friends used 23andMe and already have all their information! I've requested a refund but haven't heard from anyone and will be surprised if/when I do.

8 weeks have gone by and I have never received confirmation of my kit. I called and was told by Customer Service it can take 8 weeks or longer, with no explanation of how long that “or longer” could be. The website says, "Log in and check on the status of your kit." That doesn’t happen. My kit doesn’t even show up. Very disappointing. Don’t waste your money on Ancestry kits. There are far too many other companies offering DNA results.

I was never able to get a User Name or Password to work after trying for three days. I called and was given a User Name, and a Password, and that didn't work. I tried to cancel the account, and they still sent me a DNA kit after saying the account was cancelled. I tried again to Activate my account without success. I tried calling on the telephone, and they said the wait time was over 30 minutes. I left word on the internet, but I have not heard from anyone. This is the last place that I would recommend. This is the worst business that I have ever dealt with.

I found a charge of $160.92 on my credit card from Ancestry. That's how I learned they had renewed my subscription. I called and waited for over 20 minutes to talk to someone. No one spoke to me but I was put into a recorded survey. I went to my Ancestry account and cancelled my membership there and received a cancellation detail form that said they cancelled but no refund was given. According to their terms I canceled within the 30 day renewal period and should get a full refund. I feel that they are not interested in service once they sign you up. Terrible service and tricky terms of enrollment.

I signed for a free two week trial subscription. A good friend who has an access account did all the research on my family tree through his account. I cancelled my free trial but discovered that I had been billed 712 over a period of two years. They promptly refunded $280 and offered me two free years. However, being on a fixed income the remaining $412 is much more useful to me. I have asked for proof that consented to be billed monthly at $21.59. If I was going to continue to subscribe, I would have chosen a U.S. Discovery membership at $189/yr vs $259! Deceptive billing and unsatisfactory refund.

I have made several attempts to reach someone in the subscription department. Each time I stay on hold for almost 20 min and give up. I will initiate a chargeback on them thru my credit card company. POOR SERVICE...MY TIME IS VALUABLE.

I received a DNA kit as a gift from my mother. I activated my kit and received an email to keep for my records however, the order number was asterisked out except for the last 4 characters. I collected my sample and sent it in. Within 4 days, I got another email that my sample was received and in the lab processing. That was July 12, 2018. Today is 1/17/19, and I still haven't received my results. When I called, they said that my sample must have been lost. When I asked for them to send me another kit, they asked me for the order number. I explained that the email they sent me to keep for my records only showed the last 4 characters of the number. They said that I needed the entire order number and cannot send me another kit without it. I don't have the order number, I only have what they sent me.

I tried to get a refund and they said it wasn't possible. I tried to cancel on site but the button just spun for 20 minutes before I closed the page. I then tried to email them via a support email I saw on a forum. Waited a couple days, no reply. So today I opened the chat and they refused to refund. Says they can't refund but their legal page says otherwise. ** Says you have 30 days after your free trial ends to get a Full Refund. Guess they aren't legit enough to make it based on happy willing consumers. The features of the website are pretty lacking, basically just newspapers that you have to pay for and they won't even let you import people or branches of a tree that connects to yours. Everything must be manually entered.

They were fast in debiting my credit card. But I cancelled during the "FREE TRIAL" period. Never got an answer from them, least of all no refund. In my opinion a total ripoff company that has very little information. Could not even find my service time.

I've been a nearly 30 yr member of Ancestry. About a year ago, I couldn't update a person on my tree. I tried over and over. Finally I called customer service. They said to change browsers (although E is one of the browsers recommended). So I tried Google Chrome - it didn't help at all. I just quit using Ancestry because it simply wasn't working and I didn't want to lose all the years worth of family info & photos. NOW, DNA records don't work either. When I look at my DNA matches - a first cousin with an "extremely close match" shows a line of closeness of nearly nothing. It won't let me look at her tree or anyone else with whom I share DNA. I'm very tired of trying this program repeatedly and getting nowhere. It's extremely hard to get ahold of any actual person to help. I want to move everything off Ancestry.com to another program but fear I'll risk losing it all. Help. I want out after paying thousands and thousands of dollars and being a long standing member.

I signed up for the free trial which expired on December 27, 2018. I missed the cancellation and my card was charged $99 for 6 months. I found out from a colleague that she received notice of a New Year’s Eve Promotion for $49. I called and asked for the $49 price (since it began a few days after mine was due to expire) and was told it was too late. I asked why I didn’t receive the email promotion (we use the same school server) and there was no answer. This company is dishonest and will offer sales to people who are NOT using the free trial of their service. They know that many people can’t/don’t cancel before the two week trial is up, and they make more money if they don’t offer you their special deals. Instead, they just charge your card full price. This is a scam. Don’t try the free trial unless you don’t mind your card being billed for the FULL amount (even if they’re running specials).

So you must create an Ancestry account which I am fine with. It WILL NOT allow a husband wife to be on the same account. Seriously? You can't have a family account? So I called and was told, "No, each adult must have their own account." I ask Why? So they can claim how many people/accounts have used ancestry. Still completely ticked off about this.

Ancestry needs to let customers know when they are purchasing DNA kits that they will be charged $25 for their materials if they have to seek a refund of their DNA kits. I purchased 3 kits. Got one free for Christmas gifts. No one wanted to share their DNA so I called to get a refund. First they only gave a refund for two of the three kits, as stated because my third would be considered the free one, but they were actually charging me for restocking fees for each kit of $25.00 without my knowledge which I later found out. So, my refund was for about $118.00 which I paid $201.00 with shipping and handling fees. And get this, they told me to throw the kits away instead of returning them! So, I charged sneakingly for restocking fees, but If you ask me that is not restocking!

I just wanted to write this review to remind everyone- don’t even sign up for the free trial if you think you’ll forget about it! There are plenty of free resources to find members of your genealogy elsewhere- with Ancestry, you’re truly just paying for the pretty layout of the website. I got the free trial, right around Christmas. I was going to cancel it prior to them charging me for the subscription. I ended up getting really sick and completely missed the end date. Because of this, I was charged $35.

They provide a date when your DNA results will be done, mine was a week ago and still nothing from them. I sent a message to customer support and the response was that it takes customer support about a week on average to return communication. Somebody is asleep at the wheel, this company is wide open to failure.

To begin, I was very excited about having my DNA tested in order get an approximate idea about where my ancestors originated from. Being of "so called" ** decent, there is not a lot of information available to go back in time accurately to retrace my family's steps. The prospect of using available technology to point me in the right direction was appealing and although not an exact science, I was willing to further explore the idea. I saw a lot of ads about Ancestry DNA so I thought why not give them a try. November 14, 2018 The nightmare begins... After my kit was late several weeks and never showed at my mailbox, I contacted the company. They apologized and assured me that another kit will immediately be sent out. After some time and my frustration growing, the replacement kit arrived.

Results only give area, the part of the world your ancestors are from. They have that from their database of information based on your last name, census, immigration records, and individual Family Trees that we ourselves do. The results are in percentages. A% from Great Britain, a% from Africa, etc. on regions. That's all it is folks.

I feel fortunate that I only spent $49 for this DNA test. Even with that discount, it was a complete waste of my money! The "results" consisted of one page of simple graphics depicting information I already knew about where my relatives descended from. The results were laughably poor, my son could have done a better job in early elementary school with the graphics and the info. was useless. Save your hard earned money! Try a different company.

Ordered a DNA kit and sent it in and before you know it the 14 day “trial” is over before getting results and a $149 extra charge billed. I’ve tried to call the “800” number to no avail- you’d think there would be a human to talk to. Don’t get mixed up in this SCAM.

On November 20th 2018 I purchased my DNA kit: $59.00 for the kit & $9.95 shipping = $68.95. The kit was delivered on November 26th. In just a couple days or so I made a special trip to a Post Office where I could go into the lobby during normal working hours and place it in a mail drop. I didn't want to just drop it into an outside mail drop since sometimes people put liquids or other garbage there. Then I waited for the results. The only result I got was an email on December 3rd "Still interested? Looks like you didn’t complete your order." They were still trying to sell me what I'd already paid for! Well, they got my $68.95 and some saliva but that's all. What a Rip-OFF!

I ordered a DNA test for my husband 2 years ago because his mother was adopted. We did find out what his nationality is however that's where it ends. We weren't able to find anything else about his family. I have been trying to cancel the membership for the past 8 months with no success. They are getting ready to steal another $189.00 out of my account and it seems I have no way to stop them. Save yourself a lot of stress and don't order anything from them.

I signed up to search my family tree but never got beyond my dad's parents. The website didn't know any more and while I did find out information on my mother's side, I didn't want to research a dead end until I could talk to my cousin to get more info on my dad's grandparents. I tried to cancel which must be done 2 days before the 14-day trial ends and if trying to cancel online you have to push a bunch of buttons and fill out surveys and then still don't complete the cancel. I tried canceling by phone and got disconnected twice. The third time I waited over 20 minutes and spoke to someone who said there was no record of me canceling until today and that since the trial period was over that the $44.99 monthly subscription is non-refundable. Don't give them your credit card number. If you do then watch your monthly statements and remember you were warned.

Each of Ancestry's very late replies starts out "our apology". Unbelievably it goes downhill from there. Three months Five broken promises to fix, expedite and get me a report- still noting but apologies and broken promises! Horrible- go elsewhere.

I paid for my DNA test $134 with tax. It took 50 days to get the results. It was very disappointing to get some info which is very obvious. Based on person's first and last name they tell you where your ethnic background is from. My advice to anybody, Do Not Waste your money. This is a scam and nothing else.

I purchased an ancestry kit from Ancestry.com early in 2018. I waited for almost two months after sending my sample in, only to find out that they "lost" my sample. They then sent me another kit. After receiving the "results" from sample they told me I was 60% British, 10% Scotch/Irish, and the rest was "European". I was terribly disappointed in the one page, color-laden map document that told me nothing. My relatives were German, Scottish, and Armenian. No mention of my Armenian ancestors in the report was amazing to me, because my son took a 23&Me test and was identified as having that genetic value. Ancestry.com is a money maker for certain Utah-based organizations, and their focus is NOT on accuracy, but only on volume. Don't waste your money or time with them, only to receive generalized, non-specific results!

SCAM ALERT! I purchased three kits recently, one for me and two for some friends. Turns out that my friends already used AncestryDNA, with no new discoveries by the way. I called customer support to return 2 of the kits, the customer service rep stated they charge a $25 partial refund fee for each kit. This is an UNETHICAL scam, knowing very well people won't return the item with such a large fee. DO NOT BOTHER WITH ANCESTRY.COM, take a look at all the other negative feedback online. To the Ancestry.com customer service agent, please don't bother responding with your pre-written responses that have no true resolution. They make your company look worse than it already is. No, I don't want to re-gift this product to anyone.

My wife presented me with a DNA kit from Ancestry.ca as a gift for Father's Day in June 2018. I followed all instructions diligently as provided in the kit. More than a month later, they advised me that the test failed and requested a new sample. I did just that. The test failed again...2nd time. They requested another sample. The test failed again...3rd time. They now want another sample...4th time. Either I have alien DNA from a different race on a different planet, or their testing procedure is flawed. It apparent that they will not provide refunds so I would strongly recommend against purchasing this product. Disappointment would be an understatement!

PLEASE BE SURE YOU REALLY WANT TO PURCHASE A DNA KIT BECAUSE IF YOU CHANGE YOUR MIND FOR ANY REASON... Just moments after I purchased a DNA kit online, I spoke to my brother in law to tell him about my purchase and he said HE just bought a DNA kit to gift to my husband for Christmas! I decided since he bought his first, I would ask for a refund of my purchase before it even got processed. The Ancestry rep told me they were perfectly fine about refunding my money...LESS $25!!! I reminded her that I JUST paid for it only minutes ago and she said that was the policy. I told her I felt that was an unnecessary and harsh penalty for changing my mind! Before being redirected to leave my (highly negative) feedback, I told her I was sorry she worked for a company whose refund policy is so consumer-unfriendly, and would have to give that bad news to customers!

I sent for my kit...returned DNA...took over 3 months and they told me I was Italian. I knew that!! Nothing else was sent to me? I am looking for a sister I never met and they're asking me for info!! If I knew the info I wouldn't have paid them! Highly disappointed.

The site nor speaking with a customer representative enables a person to purchase a gift membership for the all access. The site did not provide sufficient information nor did it permit the ability to enter the promotion codes.

I submitted my first DNA test to Ancestry on August 27, 2018. After 6 weeks I was informed the test failed. Sent in another DNA sample on Oct 1, 2018. On November 6, 2018 I am told that test failed and to reorder another test. Each time the test gets to the completing stage and then I am told it has failed. Each time I have done the test I followed the directions. Sent an email telling them I have Sjogren's and this affects the moisture-producing glands. Certainly they must have a better test. I cannot be the only person they have tested that has this condition. Still waiting for the response from Customer Service.

My Ancestry chart was way off course. A guessing game on their part. That, I could live with. But after digging/researching on my chromosome list... well that there has kept me up at night. Three or four of my chromosomes, and maybe more... I lost count, say it's a mutation chromosome, and rarely does anyone carrying it survive past the age of 7. My chromosomes show Mental Retardation, Mosaic Down Syndrome, Leigh Syndrome, etc. etc. I think I have more mutation chromosomes than Ancestors. Waste of money? Yes!

September 2018, I sent in my mom's DNA to Ancestry. Since my mom has a Chinese name, the DNA came back saying that from China Originally, she was not born in China and China has 56 different kind of Chinese. There was no breakdown of which race she is. It seems that Ancestry looks at your name and make a final decision to tell you which country your ancestry are from, not which race and ethnicity we are from. Example if you have a Japanese name and you were not born in Japan, and you are a mix bred, Ancestry will tell you that you are from Japan because you have a Japanese name.

Took the DNA test in December 2017. I already knew who most of my ancestors were and genealogists have traced some lines back many generations. I was strongly encouraged to put my family tree on Ancestry, which I painstakingly did in March 2018. I said I wanted the tree to be public. In October, they still have not published any of my tree on the Ancestry website. I didn't learn anything new from Ancestry. My original DNA analysis was a bit surprising. Then last month they changed my analysis, which seemed more reasonable.

Fortunately we already had our ancestry 'precisely' established back to 1622 with specific persons, genders and birthdates. Our ancestors were French Huguenots who had to leave France after the first rebellion. It was just to verify the history and hopefully gain some insights into the sketchy past between 1458 and 1622. What I got was 42% Russian and Eastern European and 41% Germanic European. Really? Prior to 1878 my ancestors were in Hungaria and moved to Germany. I buy the 3% other countries, but the results are at least 83% FALSE. Let's see what they come up with for my wife.

First of all, as an ** descent, I really just wanted to get an idea of where in Africa I was mostly made up of. Having been here so many generations, I knew the answers would not be cut and dried. There has been too much mixing to expect that. The test results gave me percentages of not only my ** ancestry, but many other regions, including Europe, and following an update to their database, even a little native American. I thought that was cool. But what happened that I did not expect is that I found out, without a doubt, my true paternity and genetic connection to family I thought I would never have the opportunity to know. And even beyond my wildest dreams, I now have a personal relationship with at least some of my family from that side. For me, this site has been wonderful, and worth the price for what I received. I know everyone will not get the same experience, for whatever reason, but again, for me, it has been fantastic.

They had no problem taking my payment and processing the payment but never gave me my account. They could never find me, but had no issue deducting payment and all this was on one email address. I even sent them proof of payment and still they refused to refund me or acknowledge their computer issue. They actually said they have no record of me being a customer? I am glad I recorded my customer service conversations and saved all the dispute emails. My bank refunded me today and agrees that Ancestry.com is more of a scam than a real service and then I suspect they make their main money off of the wholesale to third parties of DNA and record information.

My Father doesn't have an ancestry account and doesn't want one. I ordered a DNA test for him with my account. The test seems straightforward enough but to get the test results, he has to sign up for a free trial. If I cancel in two weeks will he even have the test results back or will he have to pay for some months that he doesn't want waiting on the results. Why shouldn't I be able to activate the test for him instead of having to send him an invitation and then he has to deal with it? I have his permission but he's not computer savvy and doesn't want to have to pay anything. I paid for the test. Next time I will order my test from someone else.

Signed up for the trial, hated the site and provided hardly any information. No email or confirmation if I wanted to sign up once the trial was complete, they just deducted my account for $139.99! I hit cancel straight away but it's too late. The worst site and people to deal with. I will let every one of my experience and how I am out of pocket $140! for no information. What a joke this company is!

Ancestry DNA got that totally wrong. I don’t know anything about the rest of my non-Native side of the family. I got a match from my maternal grandmother’s side of family. Sent a message got a nasty reply about I have to fill out a family tree or the woman didn’t care. How can I do that when I only knew my maternal grandmother.

I filed a complaint w/ BBB and Ancestry said they would refund in full. They DID NOT. I offered to return the package they sent, which is on my desk, unopened, at my expense, and still no response or refund as they told BBB they would. They are liars and cannot be trusted and should not be dealt with by the public.

So, I have always been interested in my ancestry DNA. I know my mother was born and raised in the Netherlands and I know my paternal grandparents were born in Russia and Poland respectively. I also knew I had Jewish in my ancestry, but we consider that religion not ethnicity since some family aren't or do not claim a religion as I don't.

You cannot click a button and unsubscribe from this site, beware these guys are crooks, do not waste your money. You have to go in circles to get rid of this company, do not give them all your info unless you want 300 million loonies emailing you.

Cancelling your account - is making you jump through the hoops. Click "Cancel Subscription" and it will just spin. NO CUSTOMER SERVICE phone # or email address anywhere on website. You will need to Google it 1-800-262-3787, then you will not be able to talk to a live person, and required to enter last 4 digits of credit card. They should make it as easy to join as to leave, it is a great service however they are very poor servicing their members with billing questions, changes or even "temporarily unable to load" pages.

After watching the MANY commercials on tv, I ordered the kit. The results stated that my ethnicity is 96% Asia East, 4% Polynesia. Suffice it to say that I am obviously Asian. That's it... TOTAL WASTE OF TIME and MONEY for anyone Asian. Don't waste your time here... Buy the 23andMe kit for better results.

I was adopted and wanted to do a DNA test just to see where my ancestors came from. Boy am I sorry! I wasn't interested, and still am not interested, in finding out anything about biological family. I'm over 60 and at this point in life it just doesn't matter. Too bad! They make your information public. I've had people from every continent and many planets email me saying they are my cousin, brother, sister, etc. Crazies is what they are! They all want or need money. Auntie Whomever needs surgery. Cousin Cletus's house burned down. We need money to repair our spaceship to get back to our planet. Right. Called Ancestry and begged them to remove my information. They refuse. I am constantly harassed. I wish I'd never heard of Ancestry. Run before you give them any information.

I wanted to check out ancestry.com at the advise of a friend to help with a family tree. First of all, their website isn't at all user friendly and second, even if you click on Free Trial, they make you enter your credit card and they charge you. I couldn't get much of anything to work and when I tried finding my friend I kept getting the message they weren't recognized although they already had their family tree started. Out of frustration I logged out and didn't log in again until I cancelled my trial subscription less than 7 days later.

Recently every time I log on to do my research, the website is not working or half working. This has been happening since June of this year. I called several times and they indicated the site had a problem but is working. Yes for a couple of days it worked. Since last week I have not been able to save records to my Shoe Box, so I had to log off hoping they would fix the site. Logged the next day. Still not working. Waited a couple of days and attempt to log in today, the page will not even load, or it partially loaded. When I clicked on anything it didn't respond.

Ancestry.com has the worst customer service that I have encountered in a company of its size. On several occasions, I have tried to bring to their attention errors and other deficiencies in their online research process, and each effort has been met with indifference and lack of acknowledgement, much less any effort to correct. The most obvious deficiency I have tried to get Ancestry to correct relates to the U.S. Social Security Death Index.

I joined Ancestry after doing a DNA test to find out my heritage. It didn't tell me what I didn't already know. But after spending over $500 between a one year subscription and the DNA test, I found I had to pay for birth certificates, death certificates etc... For Nova Scotia. Half of my family immigrated through Nova Scotia in the early 1700's. Ancestry does not have access to Nova Scotia data so that just cost me even more money. Then I get a 3 month warning saying they are going to bill my renewal. I didn't select auto renew, because I gave myself 1 yr to see how far I got. Then they emailed me to update my credit card info. Which is really weird, because they still just went ahead and charged my card through PayPal I think.

When I received an email saying it was done, I opened it only to find my husband's results. Where did mine go? It also had his name at the top of report. I guess I disappeared. Very disappointed. Will try 23andMe.

For a month their website has been having major issues. Promised fix by May 31. June 1st, still not working. Been a paid for subscriber for over 5 years. Horrible customer service, response. "We're sorry you have problems... but we will not issue refund!"

Phone call is not worth it. Only ask for credit card account but my card is already expired. I need to speak with representative and don't have on the system. I did cancel on April 2018 but you charge it through PayPal without notified me in May. I change the setting on pre-approved billing cancellation. I will talk to the bank to delete it. This is bad service for cancellation. I will delete my email on Ancestry and they cannot access with them anymore.

I ordered my DNA test through Ancestry and although it took a while I did receive my results. The problem began when I tried to sign up for the free trial. The site refused to accept any of my credit cards and no, this wasn't a case of my card not having available credit, I have a number of cards all in good standing - SO, I called Ancestry and they told me that "unfortunately" this happens to some customers, not only was I not able to sign up for the trial (or any other account for that matter) the customer service representative wasn't able to manually enter my card number either.

I bought this for my Mom as a gift using MY PERSONAL credit card, creating a series of auto renewing gouging. My 83 year old mom then lost her sight and cancelled her internet. When I noticed another billing on MY CREDIT CARD, I called and tried to cancel. They said my Mom had to call and cancel. Even though I was the one paying. What if, God forbid, my mom had died? Would I have to cancel my credit card to cut these users off at the source? HORRIBLE 2 day effort to try to cancel. Don't buy as a gift.

DO NOT EVER SIGN UP FOR THE TRIAL PERIOD on Ancestry.com. I immediately cancelled, within the trial period, now they are denying that I ever did that. They have been charging my CC every month since!! Now they are saying today is the first notice they got!! That is BS!!! I am demanding that they refund ALL my money. Am dissing them everywhere I can. Will also complain to the BBB and FTC.

I purchased a kit online. Received an e-mail stating "congratulations" and another one saying that "it is on its way". After two weeks, never I received it. I called them, and after long waits on hold, they wanted to send me another one. After this poor service and reading the horrible reviews for this company, I said, "No, I want a refund." The customer service person said, and then the supervisor that I demanded to speak with said that, "It is our policy to charge you $25 plus postage." I pointed out how unethical it was to charge me for a kit that never got sent. Eventually the supervisor refunded my money. So be assertive if you have to, or better yet, use another company like 23andMe. Ancestry.com is scamming people.

The DNA story provided by Ancestry.com is of limited value. It shows me what my DNA is made up of from a general geographic area of the world. That's it! That geo map showing migration patterns over the last 300 years tells me nothing of value. Essentially all it says is that sometime over the last 300 years some people migrated from some parts of Europe to someplace east of the Mississippi River and then some of those people started moving to other places in the USA. That ultra generic kind of info is available free of charge from any library as well as the internet.

I recommend that you don't sign up with these cheaters. I signed up for the free account and forgot to cancel within the time frame. They charged my account $20. I was okay with that because NOT canceling in time was my fault. But then I canceled a few days after the date. These jerks took money out of my account again, claiming my account was not canceled. Don't trust these cheaters!

I cancelled my subscription online to Ancestry on January 22, 2018. I pay my credit card online so I don't always closely review the charges; however, I was checking closely my April statement where I saw the charge to Ancestry. This caused me to review my February and March statements which showed I was charged those months also. When I contacted Ancestry my account clearly showed that it had not been accessed since January 22, the day I cancelled. They approved a refund which I assumed would be for all three months.

Did the Ancestry.com saliva DNA test. Seems like if you are an ** they just hone in on "ALL" the African countries to give you a percentage make up. I have Cherokee Indian in my family, guess what not a lick of it in my percentage when I know this fact to be true, go figure. I'm not happy at all. Tried to download my "RAW" DNA report, not happening, "link expired"? REALLY?!?!

I first opened the account in 2008 just looking to search for family members. Grandparents I stop off and on pick back up when I would get more info. I met a family members that had info on my father sister. That threw me off way off by some years. I even let her be a guest and use it. Last month thing got crazy. I used another site which was 14 day trial and call this person to share the extra information. To be added to what we had. Waited all day. They meaning person never call me back as promised. So I call person. No answer. So I attempted to get back online because I had shared where I was with this person and I was completely shut out of the site I had just created. I was in shock... Well I searched my mind. I call them back. Still no answer. I block them from Ancestry account, and any getting in touch with me. I was at a loss for what happened still is.

I was excited to sign up for Ancestry in hopes of finding a means of tracing my family tree. What I found was lack of records even for direct family members still living who would absolutely have all kinds of traceable documentation on them. Ancestry's findings will state false information that grandparents had one child, as an example, when I know for a fact they had more! I signed up for the Europe and Canada trace as well but with little or no evidence of a family member.

The problem with Ancestry as I see it is that they want you to pay to access your own information. It goes like this. I naively entered a great deal of my family tree that I acquired the old fashioned way (court, probate, census, marriage, land and military records). This is data that took many years to acquire. Then what does Ancestry do? They send me an email saying they had new info and 'hints' on my family. I thought great, I'll check it out, only to find that they are sending me links to the data I just entered. What's worse is that they now want me to pay to access any corroborating documents. These are the same docs I used to compile my tree! And now, if any long lost relatives stumbles across my tree, they will be required to pay Ancestry for the right to see it. I have no say in the matter. Nice business model. You do the hard work, give it all to Ancestry for nothing and then they charge you and others to see it.

Up until 2 weeks ago I was able to go to IGI batches on Google and get information from Ancestry to read census, births, marriages and deaths. Now it requires you sign up for Ancestry.com and requires you enter your personal information and that of your immediate ancestors, then it still does not give you access to the government owned original data, I have been doing research for approx. 45 years before internet and now I am blocked at all turns unless I pay a fortune for DNA testing.

Signed up for a trial but they had changed the compatible software so I cancelled the day before the trial ended. They have since billed me over $80 and I have cancelled it three times. The 800 customer service number does not work.

I signed up for a trial offer, but you can't access very much information that way so I decided to pay for a subscription. That didn't open up much more information and they were sending me emails trying to sell the DNA test. When I couldn't go back past 1875 I decide to cancel. Now they've automatically renewed the subscription and are trying to stick me with another $145 charge. So almost $300 to find out what I pretty much already knew. What a crooked business.

This test does NOT give you very much information so don't believe all the hype and "sale" prices. Since my computer past involves crashes I wanted to print for my own use the small amount of information they do give and all their website does is knock me out of my Internet Explorer. (I am able to print the e-mail telling me my DNA results are available but nothing else.) Since I am a "senior" thought maybe I'm too stupid to print so decided to contact them. Good luck trying to contact them if their FAQ'S don't answer your question. I got a screen up saying to call and the hours available with NO phone number. By the way, you get a little more information on the 23 and my test but the same problem with trying to print the info. I am getting lots of e-mails trying to get me to sign up for Ancestry so all they are interested in is the $$$.

My son has been begging me for the past couple of years to buy this for him and I didn't like the cost of it so I kept putting it off. Well, my son saved his money and told me that he will pay for it if I order the kit for him. So, I told him I would look into a little first to make sure it's what you're looking for in results. He wants it for learning about his blood history and finding family members. Unfortunately, this doesn't help too well in that unless other family members out there did the test too. So, I read some more info the website and it can be a tad confusing to understand what you really get with the kit itself (since there are lots of extra add-ons you need to purchase for more info) because it's deceiving.

There were glaring errors in my DNA report. One is that my Jewish ancestry is higher than 68% and the report excluded my French heritage on my maternal grandmother's side. (It's not just what she told the family; her maiden name was French.) I would like a refund.

My wife spent her hard earned money to buy this kit because I’m adopted with unknown family/lineage. #1 - You have to fill a tube with saliva, not swab your gums like the commercial says. Very misleading. #2 - The results took over 2 months. #3 - They finally arrived saying “I’m %50 from Europe...%50 other possibilities. Seriously? That’s so vague. EVERY ** person in the US is from Europe. #4 - “No other information provided” on me. #5 - The website is purposefully impossible to navigate and find help or contact. (See other reviews). After a half hour of searching I gave up to come on here. This was a total disappointment, they offer huge discounts on family member kits because they NEED other family to join in order to give you some actual results. Do not buy people. Horrible.

Ancestry had a computer problem a couple years ago and accidentally deleted many people in my trees. For the longest time, I couldn't get them to admit any wrongdoing but I finally got an honest person who admitted to me that this did happen and many people were affected. For years, I have tried to get them to rectify this but they say they can't. I have paid the premium price for over a decade and for ancestry to not have a back-up or some way of fixing this very common problem that was initially started by them, is inexcusable. The company knows that they are really the only company available that does this kind of service and they take full advantage of it. They could offer a print option so that you could keep a hard copy of your data but since they want to bleed you for as much money as possible with their various products, i.e., ordering a bound family tree book, etc., they won't do this.

We paid for the All Access Membership which was advertised as including access to Newspapers.com and Folds3.com. The first time that we tried to use these sites we could not sign in. I had to call Ancestry.com for help and after waiting on the phone for over 30 min I was told to call the helplines at both sites as Ancestry could not help. I called the sites and was told that I had to register my complaint online, which I did. After much back and forth communication I finally could sign on to Newspapers.com but could not read the clipping I searched for.

Ancestry.com DNA test results were a total disappointment. Somehow they got my father's name instead of mine. THERE IS ZERO customer service so no way to get in touch with them to change it. The DNA results were very limited and did not agree with the DNA test results I got from MyHeritage.com. In my experience MyHeritage.com is 100% better for DNA testing. Ancestry.com looks great on TV ads but not so much in reality. Also they claim you can search on their site for free - not true.

This is a rip off company. The DNA results are completely wrong. And also just gave a general results of being from England. We are all from the European Countries. That reside in North America. Very dissatisfied. I want my money back.

Beware of the trial subscription if you purchased the DNA kit. On my initial and subsequent visits to their site I had almost full access to what a subscription would provide. I didn't know this until I tried the Free Trial subscription, and found it not necessary for what I needed, so I canceled. After the cancellation I was blocked from all the access that I had prior to this. I called (30 min wait time!) and was told that initially, with my DNA purchase, I was "grandfathered" in and had almost full access, but canceling the trial subscription, automatically canceled my "grandfather" rights. I asked where was the warning that this would happen. They referred me to something buried deep in their web, but I haven't found it yet!

I signed on to Ancestry.com for one month ending Jan. 1, 2018. I gave them my credit card number for this service expecting that it covered the cost for one month only. I logged on their site on Jan 1, 2018 and wasn't able to continue my searching as I expected so felt certain that my service contract was ended. However, on Jan 4, 2018 my credit card statement indicated that I had another charge for the month of Jan to Feb 1, 2018 added to my credit card without my permission.

We received a couple of DNA testing kits as a Christmas gift. Although skeptical about the security risks and past poor experience with Ancestry.com's system, we decided to look closely at what the service has to offer. We were shocked when we read about the company's policy to own aspects of the DNA in perpetuity! Add to that the boilerplate language that says if you agree to the testing that information pertinent to your health could be revealed to third parties. NO THANK YOU. And those third parties could be individuals the company has identified as kin, and no, there does not seem to be an opt-out process from this kind of sharing!

Since on one side I can trace my family back to the 1700 hundreds their analysis was 100% WRONG. The side I could trace was English and Italian. The results from the test said I was 90% Irish when at best it would be 50. However, I do drink wine and maybe it has changed my DNA. No wait. The Irish drink whiskey and Guinness.

I signed up for "free" membership to do a school project with my son. Cancelled the membership 3 times over last two months - but they keep on charging us every month. I cancelled online through my account. I also tried to email twice but they were kicked back as not deliverable. I have tried to call several times but keep getting disconnected after lengthy waiting and have not yet gotten to a human being. I suggest staying away from the company unless you want a never ending membership.

I tried to reach the customer service department on the phone six times in one day and each time, I had a hold time of no less than 35 minutes so I kept hanging up because I couldn't just be on hold for hours just to ask if I can view my entire family tree instead of bits and pieces and of course I couldn't. Their DNA RESULTS are vague at best and they don't even tell you that your results are ready. You get a random email and not even on Ancestry.com so if you're not really looking out for it you'd surely miss it. I'm starting to regret my membership.

Their "minimal fee" adds up quickly! Even if you do not select to receive all of their emails, you will still receive emails from them. I have been on hold for 10 minutes already (another 10 to go according to the message machine) just to get them to stop sending me emails. Unlike most all other businesses, they do not have a simple "Unsubscribe" button. You have to call and wait on hold forever to speak to someone to get them to stop sending emails. When I finally spoke to someone to stop the emails, she wanted my current address. Seriously. So that I can now receive all their mailings? No thank you.

I accepted their advertised "free" 30 day trial on Friday, 12/13/17, during which you need to give payment information up front. Once I was able to access the full site, I realized it was not what I was looking for, and what info I was able to locate had a lot of errors in it. Within about 15 minutes, I realized it wasn't going to be what I was looking for, and cancelled the membership at that time, but received an email that while the membership was cancelled, my "account would be available..." for 30 days, indicating I was being charged. Later that evening, I got a notification that my credit card had been charged.

I want to sever all contact with Ancestry.com. This company makes this almost impossible. This cannot be done from their website. One must dig through their website to locate an obscure page which forces you to call a 1-800 number. You are immediately placed in automated menu frustration. Once you find the correct menu option. You are told that there will be at least a one hour wait. I want the owners of Ancestry.com to know that I will strongly support any local, state, or federal candidates or current office holders that believe in heavily regulating and punishing companies like Ancestry.com who behave this way.

I received the DNA kit. Whenever I saw a commercial on television about collecting your DNA they always swab the inside of your mouth. This kit they sent me has a tube that you have to fill with your saliva, I have severe dry mouth and cannot fill a tube with saliva. I contacted them and asked for a refund. They said that they would keep $25 Plus a $10 shipping fee. I paid them $59. They would only return $24. I think this company is a total rip-off.

I have been a member of Ancestry since 2000. I have had multiple DNA tests done, which I manage through my account. When I had my father submit his sample, I did not use the administrator option (purely accidental). After receiving his results, and realizing that they identify *me* as the donor, I called to set it straight. I was told they would fix the problem within a couple of weeks. Long story short, I have made several lengthy phone calls over the course of TWO YEARS, and the issue is still not resolved - despite being told REPEATEDLY that it would be "taken care of"! They have told me to "check back in a few weeks", or that they would "contact me to follow up" (never did).

I was told $79.00. Got charged $88.00. Was told I am 98% Britain ¿? 1% Indian 1% **. Well I knew you was from Germany or I was a Dutchman but what the hell does Great Britain mean? Waste of my precious money!

I had a DNA test 3 years ago. Suddenly, my results are different on their site! I have been online and referred to call. I have been on the phone and referred to online. No help anywhere. I wish I could get my money back. I previously had problems with information changing or disappearing in my family tree.

I went on this when they had a free offer. I reviewed my dad's side of the family. The info was fairly accurate. However, they 'lost' one of my uncles. I don't see how you can 'misplace' a person. I will not use this site again.

I signed up for a free trial at Ancestry.com, one which you had to provide credit card information and which they claimed you could cancel at anytime, months ago. I didn't like their service, so I canceled within 2 days of signing up for their 14 day long free trial. Naturally I expected there to be no charges on my credit card from Ancestry.com. However it has been months since I canceled my subscription with them and I am still getting charged $19.99 on my credit card.

I was thinking about ordering Ancestry. I opened up the free offers before and the short preview I got last time lined up with our history. This time it was completely different as though someone has changed our history. I know where my family traveled from and this time it looked like my family was from the US which is BS. They also made my family all labourers but there was great wealth, and a few famous people. Our name had surnames and we even seen when they traveled to this country. Now they are publishing rubbish about my heritage.

I'm writing in enormous frustration re the inefficiency of your site. Today I tried (yet again) to follow all the advice given to me from your advisors re how to download raw DNA data, this time with an IT Consultant beside me. He like myself is of the opinion that the site is unusable! Please note these random examples of the failures encountered to date: On the very few occasions when I seem to have been finally getting somewhere I just end up with a screen message from you saying that I can't use Ancestry because you are experiencing 'A high volume of traffic' and to try again later.

I question the accuracy of the DNA lab, my husband and I submitted our DNA samples with two different activation codes and when the results came the results were identical! I think they tested his sample twice and entered the results under my code.

I am very disappointed in the results sent from Ancestry DNA. The results show 47% "Other". Are they kidding? For all the testing they supposedly do telling me 47% of my DNA is "other" is absolutely worthless. Don't waste your money.

Ancestry.com provides absolutely nothing for your money. (I have not and will not subscribe to their "services" as I've received NO value from their initial response on my test kit.) 23andMe provided much more value for initial investment. The attachment sent with the "Results" cannot be opened by any known reader. I've no clue on my heritage except for a brief, one-line description with NO supporting information. And, here's a rub - "submitting a receipt" will add a "Verified Buyer" label to your review; Okay, where do I find this? Could I have overlooked this important number? Save your money. Invest in, hey, a money market account - you'll get better return.

I ordered the DNA kit. Results came in and reported I was 15% Irish, 70% Western European, 15% other. Western Europe, 8 countries, 70%. I still have no idea what the majority of my heritage comprises. I'm very disappointed. I wish I had gone with another company for this information.

I ordered a DNA kit, the post office is returning it for insufficient address. I called and asked how do I get a refund and was told I would be charged $25, so my refund would only be $54. Ha, so I will lose money!!! The customer service agent was helpful and I realize it's not her policy. What a crock.

Ordered DNA kit. They took my money and my DNA and never gave me anything in return. It's been six months now with no results. All I get is, "Sorry we will ask for a report from the lab" and the lab has never responded and after all this time they offered me a one month free subscription. They are probably selling DNA to research labs and this is a farce to get people's DNA to do research on.

Ordered a Ancestry DNA kit. Checked the tracking and it was returned to Ancestry.com. I have no idea why because they don't answer the customer service line. As I write Ive been on hold 50 minutes. If I can't communicate that's an issue timely... but they sure can take my money fast.

I had a free trial and Forgot to cancel. When I noticed my account got debited twice, I tried calling and was put on hold for over 20 minutes. After talking to a rep she couldn't find my account and she told me to cancel online. I went online and when I logged in there was nowhere in the website that I can cancel. It directed me to a 1-800 number and waited for 20 minutes and the rep said the same thing, can't find an account associated with my email or debit card. Yet, they are still charging my debit card. It has been over a week and I still can't cancel online and customer service reps can't help me. This business makes it difficult for you to cancel your subscription. I am frustrated! Today I called again and waited for 20-30 minutes then got disconnected. I will call my bank instead.

So I decided to try Ancestry to see what it could teach me. I decided to try their free month trial, but only used the service for about an hour before I decided that it wasn't teaching me much that I didn't already know. I could cancel at any time in my free trial and not get charged the $35. Well, it's been one month and I just found a $35 charge from them in my account. What the heck?! I logged into my account and checked to see if my subscription was actually ended and it was. It says I'm just supposed to be a guest, rather than having the subscription that I'd selected to do for free. I'm so freaking that even after successfully cancelling a month ago, I was still charged for an already crappy service. Don't ever use this service. I will not give up until I get my money back.

I purchased two DNA kits in January 2017. One for my son's birthday and one for my 82 year old father's birthday. My son's was sent back and asked to resubmit his saliva. Neither my father or my son have received their information. This is August 1st. It's been months with no information!. Seriously makes me wonder if any of this is legit? Paid money for nothing. Out $200.

I joined Ancestry and was sorely disappointed. Instead of providing me with ancestry information, I had to provide the information. What little information it did provide I already had, or it was just plain incorrect. The misleading commercials on TV about clicking on the little green leaf lead to nowhere. The little green leaves fell from my family tree for sure.

I became a member in 2005 when I ordered my DNA test. I received it but since then my report was lost in a house fire and I would like to order a new one to replace the one that was destroyed in a fire. Seems like no one cares once they get your money. Now they are requesting an Order #. Are you kidding me this was back in 2005. Plus a receipt #. Just be aware of this Ancestry.com. It is not what they promote on TV. My name is Carol ** E-mail address is **. Would like someone at Ancestry to help me with this problem if this company truly cares. Thank you.

I started the free trial to look up my son's father's family. I started the free trial for a week and then got busy with other things. They NEVER sent me an email stating that my free one week trial was over, and charged me $34.95 from July 1-August 1, 2017. I contacted them and have not heard back. It is impossible to get a person on the phone. So, I filed a complaint with PayPal. To date, they have not responded to PayPal's request for information. So, beware of these so called FREE TRIALS.

I have had Ancestry on and off for many years. I had trouble with double accounts that never was resolved. I have requested, I receive my newsletter but havent received one since 2012 this is 2017. I signed up for world which was expensive and their practice of auto renewal with no choice is deceptive. They could notify you of upcoming renewal and give you a choice but it makes more money for them with auto renewal.

Been a member 10 years for lack of an alternative, and for the last few years at highest level. But they have never fixed relationship calculation errors that I have alerted them to multiple times. Are not fixing foundational issues chasing bells & whistles. Their servers seem to crash regularly, making parts of tips or trees unavailable. I suspect they have oversold relative to capacity.

I have been an Ancestry subscriber for years and I am finding that their searches are getting more and more tedious and difficult. Currently, once you find a census record for a family (not always easy as transcriptions are not always accurate or, in fairness, possible to be accurate because of bad handwriting on the original images), one can often only link in the person who was the query of the search. Sometimes the transcribers did not associate the names on the census pages with the correct families and it is impossible to do multiple names in the family at one time. I am finding this to be true quite often now.

Ancestry.com is an absolute rip off. They take your family photos and sell them to places like Pinterest without contacting the family first. Their DNA testing is another worthless item - vague at most. They also allow other members to pilferage your site, swiping family photos, allowing them to contact you & stir up family crap that happened 80 years ago as to who got great grandma's stuff and who did not. They also allow other members to steal your personal data and post it on their fb pages. If I had to do it all over again I would have never made an ancestry page to begin with. It has caused nothing but grief. Stirred up crap that happened years before & also allows Ancestry.com to cash in on all this stuff by selling it to third party vendors.

I'm an adoptee from birth. I have found out that my birth mother was English but I don't know about my paternal heritage. I ordered the DNA test kit in 02/17, and received it the same month. I followed the instructions and sent the sample in very early March. There hasn't been any response from Ancestry regarding my DNA. I have received multiple advertisements and ''money saving offers''. I haven't gotten any answers when e-mailed about the issue.

I have been a member with Ancestry for approx 25 years before online computer programs. I today went on to my Family Tree program and now it has changed & Ancestry is requiring to upgrade to 2017 without a notice. You pay up to $90 when you buy these programs and I have had mine for 2 years and now I need to upgrade again for approx the same amount? I pay annual dues for their services over $300 yearly and there are still things I can not get. I can't even use my AARP yearly since I used it 1 time.

I purchased a DNA kit for my mother (who has limited information about her parents or her extended family). We were told by Ancestry she is 65% Western European, 20% Irish, 15% Other (they did then break out some of "Other" into again vague categories like "Italian or Greek", but did not offer any break out on the majority "Western European" category). I could have provided this vague level of information without paying ~$100 based upon the limited family information we already had. Don't waste your money.

I signed up for the 14 day trial and found that it's way too expensive of a membership and it wasn't something I was interested in using enough to validate spending the money. I went online to cancel and lo and behold when you click the reason and then click "done" it takes you to an error page so you are unable to cancel!! I then found the 1-800 number and waited on hold 20 min on a Saturday morning because they had high call volume!! What a joke!!

I paid my money in August and they advised me last week 10 months later that they needed a new sample and I was to pay the fee again... I tried to contact them and they simply gave me the runaround. I would suggest that you try someone else if you wish this service as I was scammed.

I missed a sale by a few days and asked for a price adjust which would have saved me $40. They said no. I asked if I could return it and rebuy at the sale price and they said they would charge me a $25 restocking fee, plus the $10 for the shipping again ($35) plus the shipping to return it back ($45). So I would actually lose money that way. Poor customer service!! I always grant my customers price adjusts if they notice they booked a service just before a deal and missed out. Would have been nice to see this business extend the same courtesy.

A few months ago, I had my DNA done by Ancestry. Unknown to me, they started charging me for a subscription that I did not order. When I requested cancellation and a refund, they refused to allow the refund but said they would cancel the subscription. I feel that I have been scammed by them.

Paid them $2500 to help us find my husband's bio dad. Said we could cancel our search at any time just by calling. Well...we did call, several times to cancel. And as of today, still haven't received any refund at all. Very frustrated!!!

If you're a European Jewish person don't bother submitting your DNA. I did and all they told me was that I was a European Jew. They could not tell me any specific country I was from. My map showed from Germany on east. A waste of money.

I request for my DNA to be mailed to me as an official doc. I was told they don't mail DNA. I can't print because the entire info. will not print not even the origin map. I paid 100 bucks and waited 8wks and you can't mail my results. What a rip-off Ancestry is.

I wanted to cancel my account on Ancestry. I went to their website, logged in and went to my account. The link to cancel the account was missing. According to Ancestry if the link is missing then the account doesn't exist! If the account doesn't exist why are they billing me every month? After waiting over 5 minutes to speak with a representative I was offered the previous month’s payment of 19.99 when the charges had accumulated to over 200.00. They will never have me or any of my friends and relatives sign up with them.

I went through the cancellation process on ancestry.com and believed my account was deactivated only find out I was being charged for a monthly subscription. Upon calling customer service they insisted if the cancellation was successful I should have a confirmation email from them but I did not receive one. I am very computer savvy and have used the internet since it was in its infancy and feel confident that the cancellation process was misleading. Beware if you want to cancel your subscription.

I had a wonderful experience with the website. I have only used the Ancestry.com website for online research purposes to discover the origins of my immediate family members. I liked the idea of finding out where my close relatives were really from. Their countries of origin were sometimes different from what I had originally thought, or what I had been told by other members of my family. However, I did not like the prices for the monthly membership fees. I was eventually forced to stop researching my family heritage because it became too expensive. I really would have liked to continue with my research. Moreover, I have not used the Ancestry DNA service because it is definitely too expensive for me to afford.

The information I received was accurate and the price for the information was reasonable. I was able to go back 5 generations before I received enough information. I could have continued back further if I had wanted. I have shared the information with my son because I think it is important for him to know his heritage. By receiving my "tree" I know what my heritage is. I like that the response time was reasonable and the pricing was within the range I was comfortable with. But I would like to pay less for more. You have to continue paying if you want more information. A flat fee would be better but then you would run the risk of receiving false or misleading information. But I was satisfied with services rendered.

I use ancestry.com when I am filling out my family. It was a wonderful experience. Hope to join again. I like the way they can fill in family from the wide information they have. When they put the leaf you know there is more to come. It has been amazing. I have been able to connect to other family members in other parts of the country and find other ways of doing research for my family. I wish I had more time to work on it. I use it when I have extra time. I need to get back to it soon. I need to put more family and pictures in. I haven't seen anything I dislike. If there was anything at all it would be when my membership lapses that when you go back you have to start over.

I signed up for a product costing $299 per year. They charged me monthly at $38.10, which is $457 per year. When I called to complain, I'm told I need to email a special department to get my refund. I email that department every few days. No response yet and it's been a month. They are a FRAUD.

I used Ancestry.com briefly many years ago doing genealogical research because I was given a free 30 day trial. I actually did most of my research by visiting the LDS church in Salt Lake City, and Federal archives (microfilm) in my area. Ancestry.com did not really provide much information for me that I did not already have from my research. For the beginning researcher it provided some good background information on family history, regional history, that kind of thing. I recall the interface being easy, and it was fun, like opening a big box filled with unknown treasures. It had access (at that time) to some of the census rolls, which was great info that I normally had to struggle with, and also some ship rolls as well, although I don't think I found the information on the main immigrant ship that I was seeking.

I used Ancestry.com to find out if the information I had from a previous genealogy was correct. It was fairly easy to navigate and resulted very revelating information. The specific things I liked about Ancestry.com were: how fast the response time was & the information the utility gathered. There was only a couple of small things that I didn't like about Ancestry.com. First, the "registration" process was a very time consuming process. But although the sign up process took longer than finding my family tree, it was a relatively user friendly experience. Second was the fact that you could only get so much information as a guest and you had to pay to get the rest of the information, but I understand why it's set up that way. I only used it the one time, but it did help to validate the information I'd already acquired. It was overall a very positive experience and one I would recommend to family & friends. I would definitely use it again.

My husband got me the Ancestry DNA kit for Christmas 2016, which he gave me earlier and we mailed in on December 22, 2016. We waited six weeks and then received an email that they could not get my DNA. They sent another kit which I followed the instruction and sent my sputum in again. Six weeks later again, they could not get my DNA. My husband called in looking to see if we could get a refund but they refused to refund us our money. Instead, they are mailing us yet another kit.

I used Ancestry to build a family tree and it took several months. The tree is now public and I have received many comments and additions. Sharing the tree has proven useful. Also useful is the fact that, once on the Web, others may suggest changes. I also found the hints very useful and I still look at them even though my subscription has expired. The hints that arrive later on are also valuable, but I cannot click on them without paying. I wish the subscription was less expensive. It was $99 for a year. I'm on a fixed income, so this is hard to do after building the initial tree. I recommend it for building a tree, not for continued maintenance.

I had some success with Ancestry. I was able to make a good family tree, mostly with information I already had. I only discovered one of two ancestors that I didn't already know about. I like the links to documents where I see proof of what my ancestors did what like ship passenger records, traveling to and from Europe, birth and death records, military service, etc. The leaves to click on are helpful for finding possible matches to my ancestors. However, it is difficult to determine if someone is actually related to me in many cases. Many of the people are misspelled. But the US Census documents can sometimes help to link people together.

I like just how much ancestry.com knew about my family tree. I had heard from friends the amount of knowledge the site had. Amazingly I learned about my family tree dating back till the 1880s. This impressed me more than anything. I would recommend this to all my friends and will. It was informative but it took some time to get it figured out. But after digging into the formats it became simpler. I really like all the the suggestions it provided me for my searches into my relatives. I simply type in a name and the site pulls up possible recommendations. Of course I needed to weed them out one by one, and it's very time-consuming deciding who was related to me or not. I had to do other research to make sure the suggestions the site recommended to me in fact were my relatives. Some were and others were not. I did find it enjoyable. I could have used the DNA option but found it a little pricey.

I like a lot of things about ancestry.com. Everything on ancestry.com is great. I have been using this site for a while and I only have good reviews of it. It was a great experience for me. They have the very up-to-date tools to help people find family members all around the world. It's also easy to use. I'm thankful for this site. I have found a lot of members of my family all around the world using this site. It's also easy to search for certain people in the search section. All you need is their date of birth and city and state. You can search everything from death records to immigration records. I use someone else as a guest. I have used the DNA service to find family. I have built my family tree and trying to find more of my family.

My experience with ancestry.com was alright. I ended up canceling because of money, but I also never found anything really cool. It could be that I didn't look hard enough for information. Or maybe I myself didn't have the right information to find my family. Either way, I never got very far down my family tree. I really do wish I had found out more and that it had been a little easier to do so. It wanted some very specific information and people don't always have that. I know I didn't.

I was amazed at all the information I could find on my family. Definitely my new favorite site and past time. I like that it is very easy to use. My kids have been able to use Ancestry.com because it's so simple. Very addicting. Hours fly by and you don't even realize. Best time ever!!! I had no problems and I wouldn't change anything. And I would definitely recommend it to friends and family. Can't wait to go back and learn more. I was a guest. But I'm considering getting a membership because I know there's more for me to learn and discover. I look forward to spending time with my family.

I used Ancestry to build a family tree. I like the large amount of data and records they have available. The advertisements are informative and engaging. I would appreciate more information for people of African heritage, and a way to upload analysis results from other companies. The process was easy and fun, but I lost interest for reasons unrelated to the services offered. I also didn't like that I couldn't receive a full refund after a certain amount of days. I ordered a DNA kit, but it wasn't the analysis type I was looking for. I got a refund and went with another company, but customer service was quick with the refund. I might try it again at a later time.

It was interesting to learn about my family's genealogy and there was a lot of information available. I was even able to find my great-grandparent's birth certificate on there. Very cool and neat. I really liked using the free trial period because it allowed me to determine if I would be interested enough in their services to pay for a subscription. Being able to look at how I am connected to other distant relatives helped me to understand my family history better. I did make a family tree when I used it and my sister has used a free trial as well and shared the information with me. I wish that the service could be provided free of charge and just use advertisements rather than have people pay so much for a subscription. Not everyone can afford the subscription fee, but the service is very interesting and helpful.

Like with many online companies buyers must watch! Have you heard the saying, Something stinks? It sure does because I believe I was overcharged $104.97!!! I signed up for a month (December). I was not charged in January only to be charged for the next 3 months. These months I didn't use it. I found this out by looking back at my bank payment. What a shock to see. :o The usage of Ancestry.com to find ancestors is somewhat easy. I will be checking out other online businesses to find my family history. :)

We've had wonderful experiences with them. We've sent in several kits to see where we're from. I know more about where I'm from but my husband his family were a bit in the dark. We've found a lot of people on his side that they had no idea existed and it's been a cool adventure. I like finding out where my husband's heritage is from and I like finding new and old relatives like the relative we found who got arrested for doing something wrong in church. We've used Ancestry DNA and we use our aunt's account as a guest. We've also built a family tree on both sides. My husband's side, his aunt's and my side, my parents, brother, his kids. It's a huge tree. It is a great site and I would recommend it to others who want to find out about their family tree.

My son got me started on this because he wanted to know about his history because of his children. I have my own membership. However, the website and the leaves are hard for me to understand. I need to figure this out so I can make a family tree. I don't find enough people that may be related to me. But it was great finding out what I am, I was adopted. Had an idea but this verified what I was. I got a history of my DNA, with percentage of what I am and possible relatives that might match. It also gave me a history of the countries I'm from. It was enjoyable.

I had to put information about me and my parents first. Then they redirected me to their payment site where I had to pay membership in order to get the results. Since I knew no one who uses Ancestry I bought the lowest membership possible. It is sad that I had to pay in order to find my ancestors. The membership fee was pretty expensive. But from what I have seen after I paid I'm pretty impressed with the results I got. They search very thoroughly for my family and gave many results for me to choose from. Once I choose my family I saw a huge tree of my family members. It was very diverse which was strange but interesting. I got to see that a lot of my family was from Jamaica and the others was from Europe.

I am a member of Ancestry.com. I am using it to build my own registry. I have been researching my ancestry, as well as my husband's. I have had one issue in identifying a great grandfather. There hasn't been enough information about this man; he was not well known in my family, and I only have his name. I find the results I am getting through Ancestry.com to be extremely interesting. But I think that they charge too much for an annual membership, and even more for a membership in other countries. I need to look into Europe for more ancestors and have not, since it costs so much. It distresses me how much money it costs, i.e., it's more money than just having the U.S. membership. I don't really understand why there should be more money charged for searching outside the U.S. for ancestors when our country isn't all that old.

I wanted to find out about my family history. Ancestry.com helped me find that out. It taught me and my parents things we never knew about our family. Not to mention the workers at ancestry.com were incredibly nice. I created my own membership and also created a family tree. The things I never knew about my family I now know thanks to ancestry.com.

I own a membership. I'm a DAR volunteer genealogist and I use it for research for others. Before it was available, I had to visit libraries, cemeteries, courthouses etc.. Now I am able to most research from my home computer and not having to travel for basic family research. I wish Ancestry would develop a program that could be used in schools that would introduce children to do family history. How much more I would have appreciated Am. History if I had known family members arrived on the Mayflower, fought in the REV WAR and the hardships they endured. It makes me realize how easy my life has been. Also, I have visited, with my grandchildren, the places my ancestors lived and tell them the stories I have learned so they can learn and appreciate Am. History.

Be careful when purchasing ancestry.com subscription. Purchased a month and then I went in and purchased a six month subscription on my account. They charged me for the six month and another month. When I called them to get my credit for that month charge they double charged me. They would extend me another month... So I explained to them that was the purpose why I went in to do six month so I wouldn't get charged for the month service. I then decided since I wasn't get my credit I cancelled both subscription charges.

My experience with Ancestry.com so far has been pretty good. I just got the box the other day with all the information and supplies and just started doing it. I use my own account and I'm about to send the DNA sample to them this weekend. Hoping when they are done with it they will come back with some good news. I can't wait to see exactly where I come from and what I am made up of. It's very exciting to do this and I will wait very anxiously to see the results. I like that they are going to help find my ancestors. I have always wondered about my bloodline. I think it's awesome and a real neat thing they have and are doing something like this for the people. I'm sure others will tell you that as well.

I used my late Uncle's account when I was visiting him. I have an ever expanding family tree but have not been able to use the DNA service. I am hoping to be able to have my analysis done for my birthday this year. I wish I had more time to spend on Ancestry. They have things available that you would have had to travel all over the world to reference not that many years ago. About 20 years ago, I spent one day a week for three months searching for one of my ancestors in the Fort Wayne, IN library. I gave up when I didn't find any information. Now the information is available through Ancestry.

I spent a lot of time in the past trying to find my biological parentage and/or roots by going online in my cousin's account and by using the adoption agency and ultimately a search company that advertised on Ancestry.com's website. I have long since given up trying to trace my ancestry but when I was doing it I tried to build a family tree with the software program he sent me. Unfortunately I did not have enough information to get very far with my biological roots and my adoptive lineage was much more detailed. The results alas were disastrously disappointing though interesting through no fault of the website.

I created a semi tree with what info I could find. I had a 15 day trial and used that to find out what I did. I was able to find 1 side of my family and find the lineage that I didn't know even existed. It was a good start to give me some basic info to continue my search of both sides of the family. I also got to learn where a lot of my family was based so I can go to those areas for more detailed info. Also gave me names of older family that I can connect with on social media. Overall, it was a fun and exciting experience. However, I had issues with the 2 side of my family. Since there was adoptions I was not able to follow past my dads parents. It left a lot of my history still unknown... also some of the info that I did find, was very unsupported or supported with just shreds of info, often making me question the connection to my family. I didn't use the DNA service yet but its been a plan of mine for awhile, I was just wanting to get more details before I did.

I started out with Ancestry.com because at the time, it was brand new. I thought it was great! When I first opened my account, it was relatively difficult to get used to the way the website worked but after a few times, I got used to it. Their website was fairly easy to navigate as well. All of the information that I previously acquired took forever because I had to go from place to place in order to obtain it but with their website, everything was in one place. I am currently still working on my family tree, which is coming along pretty well.

I have a membership with Ancestry.com and use it occasionally. I was very happy with my experience with Ancestry.com! The specific things I like about Ancestry.com are the searches are very detailed and the response time is fast. They also do very well with the searching of your family tree and I also like the dna testing so I know exactly my origin. The most I dislike about Ancestry.com is the price of membership especially with the dna samples. The lowest price memberships don't give you a thorough research so you have to spend more to get the results your looking for which in my opinion is ridiculous.

Ancestry was fairly helpful. Allowed me access to resources online and easily that would've taken a lot more effort for me to locate on my own. I like the family tree function and seeing it build on its own. I think the website is very user friendly. I think that the ability to go between different menus is very helpful. The user interface is also very easy to navigate. I think the cost per month is exorbitant. I initially used a trial membership but once I believed it was too expensive I cancelled it and started using my mother's. We have a family tree and I like researching it. I would've remained on longer as a paid member to get access to materials if it hadn't been so expensive and even a yearly membership would be worth it if halved.

Ancestry is excellent. I have had much success using this website. I want to continue using it! I wish it was easier to use overall. But it does have lots of useful information that it collects. I have had a positive experience. I love this website! I was able to find family members I never knew I had and more history of my family. I have made many connections. I like all of the census records it has on the website. Please continue to maintain this wonderful website! I like using the interface too. I have built a family tree. I also have used it to communicate with people who have found pieces of information about my distant family. I also found out about my wife's family too. But there is not enough records. I want more! And I don't like the high price of membership for pages that can be a little slow to load. Otherwise it has been good.

I use my Ancestry membership about once a month, and I do have a family tree. I enjoy using this website. The problem is finding my grandmother's ancestors, because she is half Native American. Other than that my experience has been very good. I like the fact it offers a lot of different ways to find my ancestors. It's fairly easy to navigate and pulls up a lot of interesting possibilities. I haven't used the AncestryDNA as yet, but I am planning on it. What is aggravating is not knowing how to locate ancestors that are buried in private church cemeteries, or private graveyards.

I was using Ancestry and still have my information and tree available, however, I was unable to pay consistently and let my membership lapse. But it was a very interesting and informative experience. I learned many things about my family lineage and will probably renew my membership off and on in the future. If, in the future, I am able to upgrade my membership to include Europe, I'm sure I will be able to better check the information I have found so far and find out much more about my lineage. I like being able to cross-check information with public records, etc. I saw a few photos of family members I had never seen before.

I have used Ancestry several times to check out certain relatives and found it quite interesting and spent a fair amount of time on it. While I didn't really check out all of the information I could have, I found much enjoyment just visiting the website. I find that websites such as this one contain quite a bit of useful information.

I had my own membership, used to used the site all the time, and found it fascinating. I love how easy it is to navigate and I also love the leaf system. I like that you can go as far back as you want to, as long as you can afford to keep paying for the subscription. I built a family tree on my mother's side and on my biological father's side. I learned a great deal about my family tree, however the site went to pay model in the middle of my research, and I couldn't continue paying the monthly fees while waiting to have leaves verified by extended family that I found through the site. I very much disliked that I cannot continue going forward with my research, unless I keep paying the subscription fees. Some of the extended search options also cost money, and this site used to be free.

Ancestry.com has been incredibly efficient, easy to use and very knowledgeable. I have my own membership. I previously used the website for free at the local library, but I have since decided that it is worth the price. So much info at your fingertips makes the service quite the value. I have found everything I needed. Their access to public records makes it so convenient. The amount of information accessible and the ease of accessing and gathering so much information has helped me tremendously. I have not needed to use any other sites since this one is so vast. Some records can be slightly hard to understand but with a little bit of time I can figure it out.

I use my own Ancestry account about twice a week. Sometime I use it more than that and yes I have built a family tree. I have not ancestry DNA but plan to in the future. I really enjoyed my experience with Ancestry.com. I was very pleased with the site. I was able to discover relatives I didn't know I had including learning I have African roots and found out I am not English but Irish. I like how it is easy to set up a family tree and make connections. It's fun and easy to use. I love learning thing I would not normally have known otherwise. Though it's a little expensive for premium features, all in all it's a wonderful site. I wish they have more free features than they currently offer and I would like see more tools to help search record.

I purchased my own membership for a few months. I used Ancestry to trace my lineage and to research other friends' family lines. I was able to trace my family back to colonists and then to England, information I did not know. The site had real documents I could view, which was helpful. I also learned the ship family came to America on. I learned famous relatives, which was neat. I did build my family tree and got the information I set out to explore. Once I learned that, the site was not needed anymore.

My experience has been fair. I like looking through old records and at some of the old phone books used to help identify people. I have my own membership and I am building a family tree slowly. I search when I have free time. I learned some things about my ancestry but I would like to be able to trace my ancestors back to the early 1800's. My search seems harder once I go out of the 1900's. It takes time and it is hard because the last names sometimes do not match exactly. Because when you have a lot of people with the same last name you have to keep working until you narrow it down because you want to be sure that it is the right person. The names are harder to connect unless you have the correct spelling of the last name. But I am going to take my time and try to connect the people. I like the way people are added to your family tree. Once you find one member of your family tree it should be easier to find the next person. But I wish that it would automatically connect you to the person behind the person that you have found.

I have a membership, as of 8 months ago. Before that, I used my brother's page and signed on as a guest. I built a family tree, and have it mostly filled in. I actually just ordered the Ancestry DNA a few days ago. I heard about it from TV commercials, I'm so glad I did! I love the website. I love that it is accurate, easy to use and navigate, thorough, and the response is quick! Most people I've know have recommended this website and product. They have been around the longest, so naturally the most we'll known. I absolutely love almost everything about the website and product... however, I do feel the price is a little overpriced, but I definitely feel this product is worth the money. Just like the saying goes, "you get what you pay for!"

Ancestry was great. I found lots of stuff out that I did not know about my family on both sides. Very interesting. I liked it all and found it all useful and found it easy to use in general finding family information and things out about family history and where we came from.

I am a current subscriber of Ancestry. It is unfortunately the best website out there but there many things I'd change about it. The new website is harder and more confusing to use than the older one. I also hate that they have discontinued the disc version a month after I spent $40 for it. It's also too expensive. Lots of records missing that they should have for the money. I have to wait until they have a sale and can never afford international version. I have the US version.

It was very interesting and has been a good experience. I like using this site to find my ancestor. I used my sister membership as a guest. I use it every once in awhile. My sister and I have build a family tree using Ancestry.com. I have found some of my ancestry but right now I am at a standstill. I feel excited every time I found out something new about my family. I also like how I could see information about my family that I didn't know about. Sometimes, you find information on how they lived and died. Also you can find out about their wives and children.

I didn't buy the membership but I saw a few family members in Ancestry.com. It's a nice website but I wish they could make it free. I was semi satisfied with my experience but with no money I still didn't learn anything new. What I read was the same things I already knew about. I did not make a family tree or get a membership because I have no money and no job. But if I could I probably would get a membership because I'm curious. The fact that it showed a few family members proves they know something. I like the layout of the website also. It's easy to navigate too. The information they add with the few people was right and I like that they even do that.

I use my own unpaid, limited membership. It seems easy to enter just a few names or dates and receive lots of potential information. Ancestry seem to have a vast number of databases available, I like the family tree aspect. I've found some useful information here and there, and even a little more during a free trial. But I have not really gotten very much vital information yet. I haven't been willing to pay anything for the service, but plan to use the limited site at my public library to see if I can get a little further with my research. I dislike that I have to pay, although I understand why its necessary. I also would prefer if they had more access to foreign databases as my family are recent immigrants. I usually do not find the information I'm looking for, mainly because I'm generally looking for names outside of the U.S. But I was able to use the military records which helped a little with my research.

I found limited good information for free. Did not pay for more in depth information. Got frustrated since I knew information was there but couldn't get it for free. Seems like they have lots of information on millions of people's names. It is easy to access and there is some basic free information which I find helpful. On Ancestry.com I dislike the costs to subscribe. I have developed a 30+ generation family tree without spending any money and won't spend it at Ancestry.com. This is essentially public information that I can get for free elsewhere. Use Ancestry.com for basic information to help build my family try or more than 30 generations.

I have a membership with Ancestry and have had on continuously for more than 15 years. I have been working on my tree for over 20 years. It's great for when you can't make a trip to the area that your ancestor was from to do research. I like that Ancestry has a vast library of historical records for you to search. The newspaper archives are a great resource. They are constantly updating to bring new information. There is ease of sharing that information. I like Ancestry but I do not approve of their claims of ownership of any trees you publish on their site. It is also too easy to just co-opt other peoples work. The price is also a little prohibitive for some people.

Ancestry definitely has the biggest collection of genealogical material and the most users to connect with. I have an account with them but only pay for a short-term subscription every few years since it is all I can afford. Since I first started using the site in 2002, it has become much easier to work with and add information to my personal family tree since they started using the "hints" and letting you transfer information quickly to your tree by doing side-by-side comparisons of the data with the people in your own tree. The cost is what makes it most difficult for me to use. I can only afford short subscriptions every few years. I recently took advantage of the half-price six-month subscription, and that has been great.

It was more than 15 years ago when I used Ancestry so I am sure it is even better now but it was great then. I was able to trace my family back to the 1700s. I used several tools and Ancestry.com was just one of them. They gave me many leads and I appreciated all the help and information. The census information was very helpful. I not only learned about my family but their neighbors as well. It gave a fuller picture of the lives of my family members including jobs and a good idea of the type of life they had. I would recommend the site as a part of the search for family history. It was helpful for me. I am considering updating my family tree and also considering the DNA testing.

I have my own membership that I use for Ancestry.com. I have started my own family year. Sometimes I'll let my relative's send their own DNA for their results. I have used it to find out about my own ancestry. The process was easy, quick, and affordable. They mailed me a case for me to mail my swab in and mailed me my results afterwards. I had questions that were answered very fast and customer service was patient. The swab for my cells was a better idea to some other ideas some websites had. But I disliked the format my results were in. It was a bit hard for me to understand, but I eventually got it. I also wish there was not so much information, only really wanted my results.

My maternal great-aunt has a paid account and has used this site for a great deal of her own research, and highly recommended it. I signed up for a free account on Ancestry.com to look up ancestry information at the prompting of one of my relatives. I was able to look at a little of what my great-aunt had accomplished. I dislike that membership is so expensive and that so little is accessible without one. It would be nice to be able to view more as a guest. But I love that information and pictures can be easily found. There is a lot of fun things to do, like creating a family tree and researching things such as census records, etc.

Don't use Ancestry, they are horrible. The test takes forever, we are at over 10 weeks and even though we sent in the tests at the same time one is looking like it hasn't even processed 10 weeks later. The sad thing is they took down their comment and discussion boards saying that they were not user friendly or maybe they don't want potential customers to realize how bad they are.

My wife and I have Ancestry access. We each have our own family tree (which we can connect to our children). My wife has also used the paid genealogists to do additional research. Generally, Ancestry has been fantastic. I have used the website for over a decade and paid for annual access for much of that time. I don't have any complaints. I can find info on many of my ancestors, and I like the fact that I can connect with other family trees (linking my research with others'). I also like the app. There is a lot to access but I would prefer a simpler access system (if I pay for access, I would prefer to be able to see everything).

A bit expensive but worth it when you learn new things about your history. Went on the site so kids will know where they came from. I have used Ancestry with my mom to find out about her Scandinavian ancestors on her dad's side of the family. Fascinating to know what part of Europe and Scandinavia they lived and finding out one of ancestors had a town named after them during the 16th century. You go on the site to try and find information and when you do it’s amazing and when you don't you try a different way. The site was very easy to use. When a person comes up that you didn't know anything about and it leads to finding about their families and where they lived. Learning about the site gets you addicted to want to keep researching. Making notes or printing out the information is a great thing to do for future generations to know. I want to learn as much as I can to keep a journal for my kids.

Ancestry gave a lot of info I did not know about my genealogy. My husband uses it a lot more than I do as he has amassed a huge family tree from this info. I have not had any problems accessing or using any of the different sites available to locate information and help in formatting a family tree, but I am not as strongly focused on building the family tree as my husband. I have used it occasionally especially when notified of any possible relatives that ancestry has located which may pertain to me. I have not built a tree, but have used Ancestry DNA service to find out about my heritage. I knew quite a bit as my family came over on the ship The Fortune in 1620, but I did not know about quite a few of the nationalities that I am involved with. It is easy to use and every month they have another site available for the public to access for information.

I use my Ancestry.com membership every once in while and I had a great experience. It was a lot of fun. I started my family tree and got to learn a lot about my family. It gives you a lot of detailed information about my ancestors and I also got to learn lot about the culture in which my ancestors obtain. And I got to learn about my heritage which I found out to be very German. However, I wish I had more money so I can continue to use this great website. I have not used the DNA service cause I can't afford it. I also wish that I had more time in the day to look up more information about myself and my family.