Ancestry Reviews

I have been endeavoring to secure a refund of $158.54 since 17 Sep 2020. In spite of the many promises which I have been given by Customer Service representatives, that refund is still not forthcoming. Last Wednesday, 14 Oct 2020, I spoke with a Customer Service representative named Bianca, as well as a supervisor whose name was Jennifer. They agreed to refund my money in full instead of the partial refund of $48.00 which I had been originally promised because it had taken nearly a month for them to refund my money. This morning, Oct 20, 2020, I spoke with a Customer Service employee named Jason who told me that no paperwork in making this refund had yet taken place but that he would put it through without delay. I no longer believe in the credibility of these individuals. While Jason was very nice, I can no longer believe what I am being told by the members of that organization. Their actions speak louder than their words.

My grandson gave me a kit for Christmas and I went through the painful process of doing the spit test and sending in. I thought it would be interesting because I have published a well documented book on my ancestry which is 100% accurate back to 1658. Received results. They were not even close. I believe if I had spelled my name differently... The results would have been totally different.

I sent in my kit and was very excited to get the results. What a disappointment. My results were unlike any I have ever seen. I have seen a pie cut into percentages, with each section representing a labelled country. I received one circle which said on top 100% European Jewish. I've never seen any other results like that. I didn't ask what religion I came from, I wanted to know the countries. When I clicked on the result it just listed some Eastern European countries. None of which I know for certain my ancestors were from. It also mentioned Israel. None of my family ever came from the Middle East. I think they are a bunch of bigots who recognized my Jewish heritage and stopped right there. Again, I didn't ask for my religion. I wanted to know the countries my ancestors were from. They didn't even list Austria and that side was there for many generations. A scam!

Should be a no brainer, received a kit we bought for my Mother, instructions are simple, go to ancestrydna.com/activate to activate your kit. Okay, so I have followed to instruction to a T. Because I have a account myself and have done this without issue. I am assuming my computer is blocking the new activation, okay, no problem. Let me tell you, I tried to chat online. It is automated and keeps asking, "How can I help?" Tried 3 times, now I have been on hold for 30 minutes. So frustrated. Just got home from work. Mom wants me to help her set up an account. This is turning into a 2 hour project. Go to the competition, I planned on getting my whole family on board with the DNA thing. Thinking I should cut my losses and go to the competition. No customer service anymore!!! So sad!! Now it is 36 minutes...REALLY!!! I am a nurse and have had a very stressful day! Not that that matters. Just venting at this point....okay, 45 minutes!! Over it.

Purchased a DNA kit Nov 2019. They screwed up results. Want to send a replacement. Don't want one. I wanted a refund. They will not give me one. It took this long to get a reply. No working email. Disgraceful.

I purchased a DNA kit and send it in. I also purchased a membership. I was told the membership is on sale. It was good for a year. I paid $149. 6 months. They charged my account again without my permission. He said my membership is only good for 6 months. The DNa results show I am from Ireland. I have my Grandfather's birth certificate showing his parents arrived from Poland??? It even shows it on Ellis island documents. It is a disgrace that they continue to waste people's time. Money and heart ache on such junk. They should be shut down.

Was ok with service until ordered Health kit. They admitted they sent results prematurely, asked me to provide numerous screenshots, continue to request from me more documentation, all the while surpassing eight-week limit on kit viability. And when I finally received what appears to be a new kit, link they sent won't work. Their web tech may not be compatible with Android phones. Again, customer service admitted they prematurely emailed health results, took them away, different reps asked me repeatedly since early March to supply screenshots and explanations, while I get no explanations and no product that I paid for. After this, I should get complete refund plus free health test plus explanation plus apology.

My ancestors are in the Museum of the Native American & have been pictured in ALL of the Jamestown reenactments but Ancestry shows Zero Native blood even though their database says my ancestors are from Indian Town Virginia. The site will list the same person as the sibling 3 times & has no way to join together data from once it makes a mistake. Instead if I delete one of the duplicates it sometimes deletes them all. Will not link them all but will delete them all. Frustrating!!!! The site will not link other family member trees. If you chose a family member to link to the site will not allow you to go back to check other family trees once you picked 1 you like. So you have to hand enter every single person already linked by others.

They consistently change your DNA results. ;( I do not know much about family so I signed up and purchased their DNA kit. It showed I was 49% Irish and 51% Greek/Italy. NOW it is completely different and I don't even have the Greek/Italy anymore but it shows Scotland!!?? How can it change so drastically?? My DNA is my DNA! CONSUMER BEWARE! It is saddening that they would mislead people like that. SHAME ON YOU ANCESTRY.COM!

My husband got the DNA kit for me for Christmas. I did exactly as stated on the instructions. When the results came back, they were only Maternal matches or connections. Nothing on my Dad's side at all. To make matters worse, nowhere on the website or advertising does it tell you that you'll have to pay for another kit for Paternal DNA checking. Once you get your results it tells you about getting other testing for Paternal results. Incredibly disappointed!!

Please Beware of this DNA testing, they want to say EVERYONE Is from England and they truly botched up my family. Their connections told me my mother is not only a man, but my third cousin... on my father's side. NEITHER IS TRUE! Also they took my Native American daughter and lumped her in with the rest of us. I sent them a picture of this OBVIOUSLY ethnic girl and they finally quit defending their bogus test. I don't feel our DNA ever went to an actual lab. They are crooks in my opinion. Please don't waste your money or ruin your holidays by gifting or getting this done. So infuriating, and someone needs to seek some lawyers on this.

First I tried the DNA test, and the first results came back as expected, I am many German. Then they revised the results, now I'm English, something that would shock my half German grandmother. Being interested in my family history I signed up for a premium version of this site. Big mistake. It is almost impossible to clearly search for an ancestor. Even when you set for an exact search, most of the time nothing shows up even though if you broaden the search suddenly your ancestor shows up. Or, as in one case I traced an ancestor to Central Indiana in 1936. It is known she was in California in 1967, but cannot be found.

I did a DNA kit test that my mom had bought me for Christmas. I set it up. Was getting all the notifications to my phone. Received my test results and then a couple days after my results came in I no longer could log in and see my results. They were gone. I have tried and tried to send emails with no response. They don’t respond and say my question has expired. I called the customer service line, talked to a Steve and he continually told me if I couldn’t remember the email account I used to sign it up he couldn’t help me. I know which email I used. I have my kit number but all he could do was file an error report and someone would contact me. I would not recommend this kit to anyone. Go somewhere else. These people are useless and their customer service sucks!!!

It was Black Friday, I was video calling my family and we started talking about our heritage. My family has mixed appearances, some have blue eyes, very light skin while others have darker skins and brown/honey eyes. So we wondered what origins we had. I went online to look for a DNA test and found this was on 50% sale. I said to myself: why the hell not. Then I got it and got my entire family a bit hyped about it. I know some 700 years back in my family's history. We are Middle Eastern, my father's side came from the region of Syria/Lebanon/Palestine. Neither my father's nor mother's side has any history (AT ALL) remotely related to anything in Africa. Anyone with any basic knowledge about history knows how the area has one of the most mixed races on the entire planet given how many wars and migrations happened to and from the area. Therefore, a DNA test would be extremely helpful to breakdown what your DNA carries... Or so I've thought.

More than two years ago, I paid Ancestry.com $100 to provide me with my ethnic history using a DNA saliva sample they collected from me. 1 month later, I received my results. In November 2019, I received an “update” from them with COMPLETELY different ethnical results! I wasted countless hours doing research with the WRONG data they provided. When I contacted them, they blamed “available technology” and refused to do anything about the issue. Unacceptable service... This unethical, and very shady, and should not be tolerated by anyone. I would NOT recommend this company to anyone. Also noteworthy, this company was founded in Lehi, UT - also very sketchy!

I did my DNA test with AncestryDNA and I was told I was 45% Cameroonian. This was the case for 2 whole years after my results. I have a trip planned to Cameroon next year because of the large percentage I decided to visit the country with pride and a sense of belonging. Yesterday I received a update email stating I'm now 45% Nigerian and 30% Cameroonian. My first results of 2 years showed me to be 5% Nigerian! FRAUD!!! DON'T WASTE YOUR MONEY.

Can't find family on dad's side include dad's correct information. Not even my info is not correct. Has my mother's birth date and death date wrong. Maybe that is why they can't find anyone. Tried for 3 months to get help from Ancestry to correct info. Talked with one person (actually may have been a computer) and then they never contacted back. This company is a joke and should be investigated. They now have my DNA. Will it show up somewhere else. UMMM Who Knows. Don't use this company.

My great aunt was given the Ancestry DNA test kit as a gift. Her mother was BORN IN CHEROKEE, NC AND WAS 100 percent Native American. However, her DNA showed ONLY EUROPEAN HERITAGE! We laughed like hell!!!! DON'T WASTE YOUR CASH - I (or any politician) can lie to you. WAY CHEAPER THAN THE COST OF A BOGUS DNA TEST!!!

Signed up for one month to confirm results made by another DNA lab, results were the same so I canceled the account only to find Ancestry debited my account for another month. Contacted Ancestry by phone (what a experience). Automated system could not find my account even after submitting 3X. Finally was transferred to someone who claims he couldn't find my cancellation, which was confirmed by an email from Ancestry trying to keep me active (save this email, you will need it). After 18 minutes on the phone I was given a confirmation number that confirms my account being cancelled... (TBD).

Well, today I came very close to ending my membership with Ancestry.com. I have been a customer since the very beginning. Just so you all know-currently when you share a tree on the platform within Ancestry.com, it probably is not going to the person you want to share with. Over the past 10 days I shared 10 trees-some of them the same tree, some of them different trees. NO ONE, not one got an invite from Ancestry.com to join the tree. NOT ONE.

I am of Middle Eastern descent. I have always been curious to know from which countries my ancestors originated, so I sent in my DNA to ancestry.com. On their website they list eleven possible countries. What I received back from them was a one-line report saying "100% Middle Eastern". No breakdown by country. Nothing I didn't know. When I called them to inquire, I was told that they did not have enough samples in their database to do such a breakdown. I suggested that they should tell prospective customers that they could not provide detailed analysis for middle eastern individuals. I also asked for a refund. They would not admit that they should inform individuals of their limitations and refused to provide me a refund because they "had sent the results". When I pointed out that what they sent was no better than telling someone they were 100% European, they just recited the refund policy again. Very disappointing and in my opinion fraudulent.

Ancestry DNA has no way to access your account if you misspell your email or forget your username. They have no security questions, they can't use your name, they can't use the phone number that they send text updates to, there is no forgot user name option, they can't use the kit number they provide, they can't use your credit card information and they have no technical department. They have no way to access your account and yet it's 2019, you paid a lot of money for the kit, you waited 6 weeks, and you gave them your DNA but they cannot help you. Their reps cannot help you whatsoever.

I just received my DNA results...to start. My father is 100% Italian.. We knew his mother's family and they were from Italy and were Italian. My mother is 50% Italian (again we know her mother's side very well and again - some were born in Italy and others here) and my mom is also 50% Irish.. My great grandmother was right from Ireland. My results - 64% FRENCH??? 30% Irish and only 12% ITALIAN plus a few other odd and ends... To be 46% FRENCH one of my parents or grandparents would have to have been at least part FRENCH! When I called my mother and family - I told them I must have been adopted or switched at birth!!! My family found it funny - my mother did not!!!

I originally did the free trial Ancestry.com. To do this, you need to enter a cc number. (I blame myself, I should have known better). Once the trial is over, they automatically begin to charge your cc, no notice via email. Upon the first charge, I called my cc company to dispute, but they would reverse the charge. I called Ancestry to cancel but they couldn't find my account. A supervisor was notified and they told me to email support. I did not get a response from this email.

I click to see how I was related to my half sister, this was the result: How are you and [My Half Sister] related? Common Ancestors. According to Ancestry member trees, these are the common ancestors that connect you and [My Half Sister]. View a common ancestor to see the relationship path that connects you. [My Half Sister] could be your 2nd great-granddaughter through: {My Great Great Grandfather} 1840–1919. Today is 07/20/2019, I initially complained about this error on 05/01/2019, with several other contacts made between these two dates. Certainly calls into question Ancestry's credibility, does it not? Hopefully, this latest contact with Ancestry will see that this error in their software is corrected.

I watch the Ancestry commercials and it appears you can get all of this stuff and searches for unknown relatives for the initial cost. "I found that I am related to Geo Washington', says TV ad. They are very deceiving and causes me to not trust any of the Ancestry type sites. If I were to send more money I would be able to find out more about my family tree. I am living on a fixed income and cannot afford more money for nothing. All they did was repeat what information I entered when joining.

Ancestry.com does not screen the Message Board posts for harassment, abuse or attacks. Every time I go to one particular family name, every post I enter is attacked by one person who uses profanity, foul language, personal attacks, etc. I complain with no results. Some people I have heard from who also USED to post have complained for 16 years with no results. Why can't Ancestry.com screen posts to make sure there is nothing that violates their guidelines. I pay for a subscription and have paid for at least a dozen DNA tests for family members but I cannot be protected from attacks and harassment? They sometimes remove angry, hateful posts, but they leave them up for weeks at a time before they are removed. They need a better system for protecting paying members.

The charge was almost double what she thought and I called to see if we could get discounted price. The rep said sale coming up next week, for 4th of July. The rep also started discussing the subscription cost. My mother wasn't interested and I started thinking this wasn't what she wanted or could use. She has never used a computer. Then when I asked for refund I was told sure she could have it for $59. But there is a cancellation fee of $25. My mother signed up 6 hours earlier. I would understand if kit was sent out or even processed. The person she talked to originally either didn't explain everything or my mom clearly didn't understand the charges.

I did the Ancestry testing approximately three years ago for $100. The results were 72% Germanic Europe, 12% English and 14% Irish and negligible Greek. Ancestry just sent me an update which now says 2% Germanic, 88% England/Wales, 5% Norway, and 5% Ireland/Scotland. They tell me that they are able to be even more precise with greater numbers of DNA in their database. This is NOT a refinement. It is a completely different report! So my recommendation is that you save your money and don’t bother getting an ancestry analysis. They are completely bogus.

After Ancestry failed to obtain my results twice I asked for a refund. I waited weeks in between the tests to find out that they were sending yet another test. I asked for a refund instead of a 3rd test. They said a flat NO. Told me I had to take the 3rd test before they would consider a refund. Never got a 3rd test. They ignored my requests for results or a refund until time ran out to get either. I have no money and no DNA results but Ancestry got paid anyway. NOTHING BUT A SCAM.

Updated on 05/13/2019: We waited for an hour and half to speak to a supervisor. My husband was finally transferred to a MATT who put my husband on speaker phone while the employees were laughing. My husband has a cold. Matt was disrespectful and rude. My husband's results were incorrect and they refused to credit us, send a new kit or say they were sorry. We were told that DNA changes over time! HAHAH Seriously, I bet a few inmates in prison would love to hear that their DNA results may change over time. SERIOUSLY? Stay away from this scam agency!

Bought an Ancestry dna kit for my mother. She tried it three times. Did not work the three times. So I have messaged them 4 times and called and left my number. I still have not gotten a callback or an email. What a waste of money ($100). She still wants a dna kit so I guess I will go with another company. I am so not impressed by them, they just lost a client and I will be deleting my account.

Poor data, indicates I am from Europe which I am, but indicates nothing on Indian heritage which I am. Garbage was of money and anxiety of waiting on report, this site and system is a waste time and money.

My brother sent me an invitation to share his DNA info. Ancestry admits their advertisements promise this, but THEY DON'T ALLOW SHARING DNA unless that guest ALSO has an Ancestry account and has ALSO PAID to have their own DNA on File with Ancestry. This is contrary to what their, "Sharing DNA Directions" state. Their representative admitted it isn't stated in their ad. He did not get what he paid for. Ancestry's Help Representative hung up on me. Deal with a more professional outfit!

The information gathered from Ancestry.com is invaluable but their policies on renewal need to be more transparent. BE WARNED - RENEWAL IS AUTOMATIC. While the small print in the T&Cs say it will be automatically renewed, I did not receive any notification that they were about to renew it nor did I receive any confirmation that they had renewed it. My only notification was the bill appearing on my bank statement. I was able to cancel but it cost me one month subscription.

I paid for 3 test. 1 me 2 wife 3 daughter, my test came in first. I had over 1000 cousins all but a handful have nothing in common. Never heard of any last name of family members. But by then my wife's DNA test came in and what a surprise we are 5 to 8 cousins not true. Then my daughter test comes in and we are not a match. My wife is my cousin, and my daughter and me not related. Cannot be true, I have my tree back to the 1800's. This part is true. DNA is a joke on us. Don't pay for it.

My husband has had a paid family tree on Ancestry.com for many years. In 2007 I added details to my entry and many additional family members with photos and details. At Christmas time, he did the DNA test. Then Ancestry offered him the opportunity to order more DNA kits. We ordered one for me. The surprise was that I have to pay another $45 per month to own my own account and have the same level of access that we already have through his account.

I was very excited about Ancestry DNA a couple of years ago when I purchased the kit and got to know where my ancestors came from. At that time, I got 81% Finnish (no surprise at all), 7% Irish, 5% Scandinavian, 3% Western European, 2% Eastern European, 1% South Asian and less than 1% Central Asian. All so exciting, right? These fraction percentages made it quite interesting as most of us already have some idea where our families come from. It is the smaller percentages that make the test worthwhile. Now, with the very much praised ‘System Update’ all the results were diluted and rounded up making the test less accurate. This rounding up was supposed to be an improvement claiming that as more people (millions!) had the test done and their results were entered into the global database that would somehow make the test more ‘accurate’. The opposite is true.

I have always had great experiences using the internet, signing up for things, etc. with no issues. BUT of late, there are a few companies willing to steal your money and trick you into subscriptions. The absolute worst of these is Ancestry.ca and Ancestry.com. What is wrong with the thinking in a company when they TRICK people into signing up for monthly subscriptions when by all appearances it is a one time fee?!! I am a retired person and I am right now dealing with trying to get my money back from two lecherous companies. Ancestry.ca and Adobe. NO MORE ONLINE PURCHASES!!! These experiences have resulted in my decision to STOP using internet companies and to REMOVE all of my credit cards from online usage. If I want to try something out, it will be with a $5 toss Visa. Period.

I am extremely disappointed with this company. I purchased the Ancestry.com kit for myself after seeing advertisements claiming that people's ancestry was traced from all over the world and even showing when they came to America, etc. Truth is, you will get a 'hook' only if you PAY FOR 'MORE DETAILS.' I keep getting emails that say they found a link to my DNA...but in order to see what they're telling you, you have to sign up and pay a monthly fee - Premium, Premium Plus, or Complete. I DO NOT want any continual monthly charges nor do I want to give them any of my financial information. I am really angry at this whole scam.

Wanted to let you know I have dropped my Ancestry subscription. After doing so I was shocked to find out that I did not own copies of the records I thought I had paid for. I believe that most subscribers are not aware that they do not retain ownership of the records they download. It seems you must maintain their expensive subscription in order to view your records. So If you plan to eventually hand off the research to a family member you are obligating them to renew the subscription if they want to see your work and/or continue it. I assume this policy is explained somewhere but I could not find it and they are not upfront about it. Therefore, I would recommend you think very hard before starting their gotcha and expensive subscription.

I ordered the DNA test and sent it back for testing. I was irritated before I got the results because I got emails every day wanting me to pay for other services, which I am glad I didn't do that. When I got the results they were not correct. I know my great grandmother was full blood Cherokee. That would make me 25% Cherokee if I had no other native American ancestors. They told me I had no native American blood. Ancestry is a total ripoff.

I hate when companies automatically put me on monthly subscriptions. I never signed up for monthly service, I have not used it and now in March I get the first CC bill from Jan. and see online that they have already charged me for Feb too. Take me off this now!!! Phone # on CC makes a you press # 1 or #2 for a commercial to sell life alerts and under 50 something else. Went online and waited over 15 minutes without a response other than "due to high call volume..." If you have done a dna test check your account. Make sure you aren't getting charged monthly fee unless that is what you want!

I was given an Ancestry DNA kit as a Christmas gift in December of 2018. As instructed in the directions, I registered the kit on an account I opened and mailed the kit in the first week in January 2019. I never heard back about the progress or receipt by Ancestry so I call them on 2/6/19. I spoke to a customer service rep named Matt. After a half hour of fumbling and lack of knowledge, Matt finally located the kit number I provided. He told me that Ancestry personnel had entered my email address incorrectly on his end. He said it was an error on their part and could not be corrected because of the way their program was designed. So he said he would mail me a new kit. We doubled checked the shipping information to make sure they had the correct name and address.

I purchased a DNA kit for 99.00. Was not aware at time of purchase. That to be able to read your results you had to purchase a separate membership to unlock your results. I had taken advantage of the free 14 day membership to build my family tree. Also paid a subscription for 19.99 for one month to utilize some of their info to find your family information. To get full access to all records can be costly. 6 weeks later I get the DNA results. In order to read/unlock the results. You have to pay for a different subscription. Had I known that this was just a money pit and that I had to buy the corresponding subscription to review my results. I would not have bothered with this whole process. I suggest you review all of the subscriptions required to build your family tree. And the subscription required to read/unlock your results. Because I am not putting any more money in this venture. My DNA results are useless.

They are either very dishonest, or disorganized. After telling me that "my results are in" they can't find my results, and have no way to get them to me except through a complicated website that doesn't seem to work! (And I have no text - capability on my mobile phone!) I was on the phone with them for an hour, with a woman who said the mix up was "all my fault". I asked for a refund, but doubt that I'll get it (+-$100!!!) DO NOT DEAL WITH THEM!

We had problems with our DNA circles not showing or only two to eight of our of thirty-three would show. They used every excuse in the book, but none made sense since my wife who manages our account could see hers perfectly. If the problem is not readily apparent you are in a world of hurt because they don't know any more than you do.

I had tested with another company before Ancestry.com. I learned a lot about this DNA stuff. I also happened to know my ancestral background pretty well. This company doesn't give much detail and they give me very wrong information! To someone who doesn't know their background they might believe them, but it will not be the truth! Please read reviews before you buy! Ancestry.com want you to pay a membership fee in order to be able to keep logging in and know more! That's ripoff in my opinion. If they won't give me my full results, what did I pay for?

Don’t waste your money. If I could give them a “0” I would. I purchased a DNA kit for my husband in November for his birthday. Was told results take 4 to 6 weeks. Well today is February 18 & we are still waiting. Was told we didn’t register (we did). Would not give me a refund. Said it could take another 8 weeks or longer. At this rate - it will be his birthday gift for THIS November.

I am so disappointed with AncestryDNA. They lie about the expected date your results will be ready. My results have been sitting in the same process for 3 weeks now and I do not have faith in the company at this point. I don’t trust the process nor do I have faith that the results will be accurate.

I received my test results from Ancesty.com today and since I know my heritage on my mother's side I was shocked to see I dont have a drop of Native American blood in me. This is kind of strange since my mom, grandfather, great grandfather and great grandmother are members of the Cherokee nation. In short they are pure native Americans. I have tried to talk to Ancestry but they will not talk to me about it. So just want everyone to know if you are looking for real knowledge of your background dont trust this company.

I am Japanese by birth but was born on an occupied island nation taken several centuries ago. My DNA result said only that I am Japanese and provided no additional details on my ancestry composition or traits which is what I believed I was paying for. All attempts to get either a refund or additional information regarding my ancestry composition have failed. My sense is that Ancestry doesn't cover Asia, and buyers should beware.

I have been trying to get my DNA test results since October 30, 2018 and today received a text that my 3rd try didn't work either. Maybe it's because it sits there for over a month before anyone opens the package. You're lucky if you hear back from anyone and when you do, it's a canned response. I have ZERO faith in their ability to do the test correctly. Horrible! Don't use them! My friends used 23andMe and already have all their information! I've requested a refund but haven't heard from anyone and will be surprised if/when I do.

8 weeks have gone by and I have never received confirmation of my kit. I called and was told by Customer Service it can take 8 weeks or longer, with no explanation of how long that “or longer” could be. The website says, "Log in and check on the status of your kit." That doesn’t happen. My kit doesn’t even show up. Very disappointing. Don’t waste your money on Ancestry kits. There are far too many other companies offering DNA results.

I was never able to get a User Name or Password to work after trying for three days. I called and was given a User Name, and a Password, and that didn't work. I tried to cancel the account, and they still sent me a DNA kit after saying the account was cancelled. I tried again to Activate my account without success. I tried calling on the telephone, and they said the wait time was over 30 minutes. I left word on the internet, but I have not heard from anyone. This is the last place that I would recommend. This is the worst business that I have ever dealt with.

I found a charge of $160.92 on my credit card from Ancestry. That's how I learned they had renewed my subscription. I called and waited for over 20 minutes to talk to someone. No one spoke to me but I was put into a recorded survey. I went to my Ancestry account and cancelled my membership there and received a cancellation detail form that said they cancelled but no refund was given. According to their terms I canceled within the 30 day renewal period and should get a full refund. I feel that they are not interested in service once they sign you up. Terrible service and tricky terms of enrollment.

I signed for a free two week trial subscription. A good friend who has an access account did all the research on my family tree through his account. I cancelled my free trial but discovered that I had been billed 712 over a period of two years. They promptly refunded $280 and offered me two free years. However, being on a fixed income the remaining $412 is much more useful to me. I have asked for proof that consented to be billed monthly at $21.59. If I was going to continue to subscribe, I would have chosen a U.S. Discovery membership at $189/yr vs $259! Deceptive billing and unsatisfactory refund.

I have made several attempts to reach someone in the subscription department. Each time I stay on hold for almost 20 min and give up. I will initiate a chargeback on them thru my credit card company. POOR SERVICE...MY TIME IS VALUABLE.

I received a DNA kit as a gift from my mother. I activated my kit and received an email to keep for my records however, the order number was asterisked out except for the last 4 characters. I collected my sample and sent it in. Within 4 days, I got another email that my sample was received and in the lab processing. That was July 12, 2018. Today is 1/17/19, and I still haven't received my results. When I called, they said that my sample must have been lost. When I asked for them to send me another kit, they asked me for the order number. I explained that the email they sent me to keep for my records only showed the last 4 characters of the number. They said that I needed the entire order number and cannot send me another kit without it. I don't have the order number, I only have what they sent me.

I tried to get a refund and they said it wasn't possible. I tried to cancel on site but the button just spun for 20 minutes before I closed the page. I then tried to email them via a support email I saw on a forum. Waited a couple days, no reply. So today I opened the chat and they refused to refund. Says they can't refund but their legal page says otherwise. ** Says you have 30 days after your free trial ends to get a Full Refund. Guess they aren't legit enough to make it based on happy willing consumers. The features of the website are pretty lacking, basically just newspapers that you have to pay for and they won't even let you import people or branches of a tree that connects to yours. Everything must be manually entered.

They were fast in debiting my credit card. But I cancelled during the "FREE TRIAL" period. Never got an answer from them, least of all no refund. In my opinion a total ripoff company that has very little information. Could not even find my service time.

I've been a nearly 30 yr member of Ancestry. About a year ago, I couldn't update a person on my tree. I tried over and over. Finally I called customer service. They said to change browsers (although E is one of the browsers recommended). So I tried Google Chrome - it didn't help at all. I just quit using Ancestry because it simply wasn't working and I didn't want to lose all the years worth of family info & photos. NOW, DNA records don't work either. When I look at my DNA matches - a first cousin with an "extremely close match" shows a line of closeness of nearly nothing. It won't let me look at her tree or anyone else with whom I share DNA. I'm very tired of trying this program repeatedly and getting nowhere. It's extremely hard to get ahold of any actual person to help. I want to move everything off Ancestry.com to another program but fear I'll risk losing it all. Help. I want out after paying thousands and thousands of dollars and being a long standing member.

I signed up for the free trial which expired on December 27, 2018. I missed the cancellation and my card was charged $99 for 6 months. I found out from a colleague that she received notice of a New Year’s Eve Promotion for $49. I called and asked for the $49 price (since it began a few days after mine was due to expire) and was told it was too late. I asked why I didn’t receive the email promotion (we use the same school server) and there was no answer. This company is dishonest and will offer sales to people who are NOT using the free trial of their service. They know that many people can’t/don’t cancel before the two week trial is up, and they make more money if they don’t offer you their special deals. Instead, they just charge your card full price. This is a scam. Don’t try the free trial unless you don’t mind your card being billed for the FULL amount (even if they’re running specials).

So you must create an Ancestry account which I am fine with. It WILL NOT allow a husband wife to be on the same account. Seriously? You can't have a family account? So I called and was told, "No, each adult must have their own account." I ask Why? So they can claim how many people/accounts have used ancestry. Still completely ticked off about this.

Ancestry needs to let customers know when they are purchasing DNA kits that they will be charged $25 for their materials if they have to seek a refund of their DNA kits. I purchased 3 kits. Got one free for Christmas gifts. No one wanted to share their DNA so I called to get a refund. First they only gave a refund for two of the three kits, as stated because my third would be considered the free one, but they were actually charging me for restocking fees for each kit of $25.00 without my knowledge which I later found out. So, my refund was for about $118.00 which I paid $201.00 with shipping and handling fees. And get this, they told me to throw the kits away instead of returning them! So, I charged sneakingly for restocking fees, but If you ask me that is not restocking!

I just wanted to write this review to remind everyone- don’t even sign up for the free trial if you think you’ll forget about it! There are plenty of free resources to find members of your genealogy elsewhere- with Ancestry, you’re truly just paying for the pretty layout of the website. I got the free trial, right around Christmas. I was going to cancel it prior to them charging me for the subscription. I ended up getting really sick and completely missed the end date. Because of this, I was charged $35.

They provide a date when your DNA results will be done, mine was a week ago and still nothing from them. I sent a message to customer support and the response was that it takes customer support about a week on average to return communication. Somebody is asleep at the wheel, this company is wide open to failure.

To begin, I was very excited about having my DNA tested in order get an approximate idea about where my ancestors originated from. Being of "so called" ** decent, there is not a lot of information available to go back in time accurately to retrace my family's steps. The prospect of using available technology to point me in the right direction was appealing and although not an exact science, I was willing to further explore the idea. I saw a lot of ads about Ancestry DNA so I thought why not give them a try. November 14, 2018 The nightmare begins... After my kit was late several weeks and never showed at my mailbox, I contacted the company. They apologized and assured me that another kit will immediately be sent out. After some time and my frustration growing, the replacement kit arrived.

Results only give area, the part of the world your ancestors are from. They have that from their database of information based on your last name, census, immigration records, and individual Family Trees that we ourselves do. The results are in percentages. A% from Great Britain, a% from Africa, etc. on regions. That's all it is folks.

I feel fortunate that I only spent $49 for this DNA test. Even with that discount, it was a complete waste of my money! The "results" consisted of one page of simple graphics depicting information I already knew about where my relatives descended from. The results were laughably poor, my son could have done a better job in early elementary school with the graphics and the info. was useless. Save your hard earned money! Try a different company.

Ordered a DNA kit and sent it in and before you know it the 14 day “trial” is over before getting results and a $149 extra charge billed. I’ve tried to call the “800” number to no avail- you’d think there would be a human to talk to. Don’t get mixed up in this SCAM.

On November 20th 2018 I purchased my DNA kit: $59.00 for the kit & $9.95 shipping = $68.95. The kit was delivered on November 26th. In just a couple days or so I made a special trip to a Post Office where I could go into the lobby during normal working hours and place it in a mail drop. I didn't want to just drop it into an outside mail drop since sometimes people put liquids or other garbage there. Then I waited for the results. The only result I got was an email on December 3rd "Still interested? Looks like you didn’t complete your order." They were still trying to sell me what I'd already paid for! Well, they got my $68.95 and some saliva but that's all. What a Rip-OFF!

I ordered a DNA test for my husband 2 years ago because his mother was adopted. We did find out what his nationality is however that's where it ends. We weren't able to find anything else about his family. I have been trying to cancel the membership for the past 8 months with no success. They are getting ready to steal another $189.00 out of my account and it seems I have no way to stop them. Save yourself a lot of stress and don't order anything from them.

I signed up to search my family tree but never got beyond my dad's parents. The website didn't know any more and while I did find out information on my mother's side, I didn't want to research a dead end until I could talk to my cousin to get more info on my dad's grandparents. I tried to cancel which must be done 2 days before the 14-day trial ends and if trying to cancel online you have to push a bunch of buttons and fill out surveys and then still don't complete the cancel. I tried canceling by phone and got disconnected twice. The third time I waited over 20 minutes and spoke to someone who said there was no record of me canceling until today and that since the trial period was over that the $44.99 monthly subscription is non-refundable. Don't give them your credit card number. If you do then watch your monthly statements and remember you were warned.

Each of Ancestry's very late replies starts out "our apology". Unbelievably it goes downhill from there. Three months Five broken promises to fix, expedite and get me a report- still noting but apologies and broken promises! Horrible- go elsewhere.

I paid for my DNA test $134 with tax. It took 50 days to get the results. It was very disappointing to get some info which is very obvious. Based on person's first and last name they tell you where your ethnic background is from. My advice to anybody, Do Not Waste your money. This is a scam and nothing else.

I purchased an ancestry kit from Ancestry.com early in 2018. I waited for almost two months after sending my sample in, only to find out that they "lost" my sample. They then sent me another kit. After receiving the "results" from sample they told me I was 60% British, 10% Scotch/Irish, and the rest was "European". I was terribly disappointed in the one page, color-laden map document that told me nothing. My relatives were German, Scottish, and Armenian. No mention of my Armenian ancestors in the report was amazing to me, because my son took a 23&Me test and was identified as having that genetic value. Ancestry.com is a money maker for certain Utah-based organizations, and their focus is NOT on accuracy, but only on volume. Don't waste your money or time with them, only to receive generalized, non-specific results!

SCAM ALERT! I purchased three kits recently, one for me and two for some friends. Turns out that my friends already used AncestryDNA, with no new discoveries by the way. I called customer support to return 2 of the kits, the customer service rep stated they charge a $25 partial refund fee for each kit. This is an UNETHICAL scam, knowing very well people won't return the item with such a large fee. DO NOT BOTHER WITH ANCESTRY.COM, take a look at all the other negative feedback online. To the Ancestry.com customer service agent, please don't bother responding with your pre-written responses that have no true resolution. They make your company look worse than it already is. No, I don't want to re-gift this product to anyone.

My wife presented me with a DNA kit from Ancestry.ca as a gift for Father's Day in June 2018. I followed all instructions diligently as provided in the kit. More than a month later, they advised me that the test failed and requested a new sample. I did just that. The test failed again...2nd time. They requested another sample. The test failed again...3rd time. They now want another sample...4th time. Either I have alien DNA from a different race on a different planet, or their testing procedure is flawed. It apparent that they will not provide refunds so I would strongly recommend against purchasing this product. Disappointment would be an understatement!

PLEASE BE SURE YOU REALLY WANT TO PURCHASE A DNA KIT BECAUSE IF YOU CHANGE YOUR MIND FOR ANY REASON... Just moments after I purchased a DNA kit online, I spoke to my brother in law to tell him about my purchase and he said HE just bought a DNA kit to gift to my husband for Christmas! I decided since he bought his first, I would ask for a refund of my purchase before it even got processed. The Ancestry rep told me they were perfectly fine about refunding my money...LESS $25!!! I reminded her that I JUST paid for it only minutes ago and she said that was the policy. I told her I felt that was an unnecessary and harsh penalty for changing my mind! Before being redirected to leave my (highly negative) feedback, I told her I was sorry she worked for a company whose refund policy is so consumer-unfriendly, and would have to give that bad news to customers!

I sent for my kit...returned DNA...took over 3 months and they told me I was Italian. I knew that!! Nothing else was sent to me? I am looking for a sister I never met and they're asking me for info!! If I knew the info I wouldn't have paid them! Highly disappointed.

The site nor speaking with a customer representative enables a person to purchase a gift membership for the all access. The site did not provide sufficient information nor did it permit the ability to enter the promotion codes.

I submitted my first DNA test to Ancestry on August 27, 2018. After 6 weeks I was informed the test failed. Sent in another DNA sample on Oct 1, 2018. On November 6, 2018 I am told that test failed and to reorder another test. Each time the test gets to the completing stage and then I am told it has failed. Each time I have done the test I followed the directions. Sent an email telling them I have Sjogren's and this affects the moisture-producing glands. Certainly they must have a better test. I cannot be the only person they have tested that has this condition. Still waiting for the response from Customer Service.

My Ancestry chart was way off course. A guessing game on their part. That, I could live with. But after digging/researching on my chromosome list... well that there has kept me up at night. Three or four of my chromosomes, and maybe more... I lost count, say it's a mutation chromosome, and rarely does anyone carrying it survive past the age of 7. My chromosomes show Mental Retardation, Mosaic Down Syndrome, Leigh Syndrome, etc. etc. I think I have more mutation chromosomes than Ancestors. Waste of money? Yes!

September 2018, I sent in my mom's DNA to Ancestry. Since my mom has a Chinese name, the DNA came back saying that from China Originally, she was not born in China and China has 56 different kind of Chinese. There was no breakdown of which race she is. It seems that Ancestry looks at your name and make a final decision to tell you which country your ancestry are from, not which race and ethnicity we are from. Example if you have a Japanese name and you were not born in Japan, and you are a mix bred, Ancestry will tell you that you are from Japan because you have a Japanese name.

Took the DNA test in December 2017. I already knew who most of my ancestors were and genealogists have traced some lines back many generations. I was strongly encouraged to put my family tree on Ancestry, which I painstakingly did in March 2018. I said I wanted the tree to be public. In October, they still have not published any of my tree on the Ancestry website. I didn't learn anything new from Ancestry. My original DNA analysis was a bit surprising. Then last month they changed my analysis, which seemed more reasonable.

Fortunately we already had our ancestry 'precisely' established back to 1622 with specific persons, genders and birthdates. Our ancestors were French Huguenots who had to leave France after the first rebellion. It was just to verify the history and hopefully gain some insights into the sketchy past between 1458 and 1622. What I got was 42% Russian and Eastern European and 41% Germanic European. Really? Prior to 1878 my ancestors were in Hungaria and moved to Germany. I buy the 3% other countries, but the results are at least 83% FALSE. Let's see what they come up with for my wife.

First of all, as an ** descent, I really just wanted to get an idea of where in Africa I was mostly made up of. Having been here so many generations, I knew the answers would not be cut and dried. There has been too much mixing to expect that. The test results gave me percentages of not only my ** ancestry, but many other regions, including Europe, and following an update to their database, even a little native American. I thought that was cool. But what happened that I did not expect is that I found out, without a doubt, my true paternity and genetic connection to family I thought I would never have the opportunity to know. And even beyond my wildest dreams, I now have a personal relationship with at least some of my family from that side. For me, this site has been wonderful, and worth the price for what I received. I know everyone will not get the same experience, for whatever reason, but again, for me, it has been fantastic.

They had no problem taking my payment and processing the payment but never gave me my account. They could never find me, but had no issue deducting payment and all this was on one email address. I even sent them proof of payment and still they refused to refund me or acknowledge their computer issue. They actually said they have no record of me being a customer? I am glad I recorded my customer service conversations and saved all the dispute emails. My bank refunded me today and agrees that Ancestry.com is more of a scam than a real service and then I suspect they make their main money off of the wholesale to third parties of DNA and record information.

My Father doesn't have an ancestry account and doesn't want one. I ordered a DNA test for him with my account. The test seems straightforward enough but to get the test results, he has to sign up for a free trial. If I cancel in two weeks will he even have the test results back or will he have to pay for some months that he doesn't want waiting on the results. Why shouldn't I be able to activate the test for him instead of having to send him an invitation and then he has to deal with it? I have his permission but he's not computer savvy and doesn't want to have to pay anything. I paid for the test. Next time I will order my test from someone else.

Signed up for the trial, hated the site and provided hardly any information. No email or confirmation if I wanted to sign up once the trial was complete, they just deducted my account for $139.99! I hit cancel straight away but it's too late. The worst site and people to deal with. I will let every one of my experience and how I am out of pocket $140! for no information. What a joke this company is!

Ancestry DNA got that totally wrong. I don’t know anything about the rest of my non-Native side of the family. I got a match from my maternal grandmother’s side of family. Sent a message got a nasty reply about I have to fill out a family tree or the woman didn’t care. How can I do that when I only knew my maternal grandmother.

I filed a complaint w/ BBB and Ancestry said they would refund in full. They DID NOT. I offered to return the package they sent, which is on my desk, unopened, at my expense, and still no response or refund as they told BBB they would. They are liars and cannot be trusted and should not be dealt with by the public.

So, I have always been interested in my ancestry DNA. I know my mother was born and raised in the Netherlands and I know my paternal grandparents were born in Russia and Poland respectively. I also knew I had Jewish in my ancestry, but we consider that religion not ethnicity since some family aren't or do not claim a religion as I don't.

You cannot click a button and unsubscribe from this site, beware these guys are crooks, do not waste your money. You have to go in circles to get rid of this company, do not give them all your info unless you want 300 million loonies emailing you.

Cancelling your account - is making you jump through the hoops. Click "Cancel Subscription" and it will just spin. NO CUSTOMER SERVICE phone # or email address anywhere on website. You will need to Google it 1-800-262-3787, then you will not be able to talk to a live person, and required to enter last 4 digits of credit card. They should make it as easy to join as to leave, it is a great service however they are very poor servicing their members with billing questions, changes or even "temporarily unable to load" pages.

After watching the MANY commercials on tv, I ordered the kit. The results stated that my ethnicity is 96% Asia East, 4% Polynesia. Suffice it to say that I am obviously Asian. That's it... TOTAL WASTE OF TIME and MONEY for anyone Asian. Don't waste your time here... Buy the 23andMe kit for better results.

I was adopted and wanted to do a DNA test just to see where my ancestors came from. Boy am I sorry! I wasn't interested, and still am not interested, in finding out anything about biological family. I'm over 60 and at this point in life it just doesn't matter. Too bad! They make your information public. I've had people from every continent and many planets email me saying they are my cousin, brother, sister, etc. Crazies is what they are! They all want or need money. Auntie Whomever needs surgery. Cousin Cletus's house burned down. We need money to repair our spaceship to get back to our planet. Right. Called Ancestry and begged them to remove my information. They refuse. I am constantly harassed. I wish I'd never heard of Ancestry. Run before you give them any information.

I wanted to check out ancestry.com at the advise of a friend to help with a family tree. First of all, their website isn't at all user friendly and second, even if you click on Free Trial, they make you enter your credit card and they charge you. I couldn't get much of anything to work and when I tried finding my friend I kept getting the message they weren't recognized although they already had their family tree started. Out of frustration I logged out and didn't log in again until I cancelled my trial subscription less than 7 days later.

Recently every time I log on to do my research, the website is not working or half working. This has been happening since June of this year. I called several times and they indicated the site had a problem but is working. Yes for a couple of days it worked. Since last week I have not been able to save records to my Shoe Box, so I had to log off hoping they would fix the site. Logged the next day. Still not working. Waited a couple of days and attempt to log in today, the page will not even load, or it partially loaded. When I clicked on anything it didn't respond.

Ancestry.com has the worst customer service that I have encountered in a company of its size. On several occasions, I have tried to bring to their attention errors and other deficiencies in their online research process, and each effort has been met with indifference and lack of acknowledgement, much less any effort to correct. The most obvious deficiency I have tried to get Ancestry to correct relates to the U.S. Social Security Death Index.

I joined Ancestry after doing a DNA test to find out my heritage. It didn't tell me what I didn't already know. But after spending over $500 between a one year subscription and the DNA test, I found I had to pay for birth certificates, death certificates etc... For Nova Scotia. Half of my family immigrated through Nova Scotia in the early 1700's. Ancestry does not have access to Nova Scotia data so that just cost me even more money. Then I get a 3 month warning saying they are going to bill my renewal. I didn't select auto renew, because I gave myself 1 yr to see how far I got. Then they emailed me to update my credit card info. Which is really weird, because they still just went ahead and charged my card through PayPal I think.

When I received an email saying it was done, I opened it only to find my husband's results. Where did mine go? It also had his name at the top of report. I guess I disappeared. Very disappointed. Will try 23andMe.

For a month their website has been having major issues. Promised fix by May 31. June 1st, still not working. Been a paid for subscriber for over 5 years. Horrible customer service, response. "We're sorry you have problems... but we will not issue refund!"

Phone call is not worth it. Only ask for credit card account but my card is already expired. I need to speak with representative and don't have on the system. I did cancel on April 2018 but you charge it through PayPal without notified me in May. I change the setting on pre-approved billing cancellation. I will talk to the bank to delete it. This is bad service for cancellation. I will delete my email on Ancestry and they cannot access with them anymore.

I ordered my DNA test through Ancestry and although it took a while I did receive my results. The problem began when I tried to sign up for the free trial. The site refused to accept any of my credit cards and no, this wasn't a case of my card not having available credit, I have a number of cards all in good standing - SO, I called Ancestry and they told me that "unfortunately" this happens to some customers, not only was I not able to sign up for the trial (or any other account for that matter) the customer service representative wasn't able to manually enter my card number either.

I bought this for my Mom as a gift using MY PERSONAL credit card, creating a series of auto renewing gouging. My 83 year old mom then lost her sight and cancelled her internet. When I noticed another billing on MY CREDIT CARD, I called and tried to cancel. They said my Mom had to call and cancel. Even though I was the one paying. What if, God forbid, my mom had died? Would I have to cancel my credit card to cut these users off at the source? HORRIBLE 2 day effort to try to cancel. Don't buy as a gift.

DO NOT EVER SIGN UP FOR THE TRIAL PERIOD on Ancestry.com. I immediately cancelled, within the trial period, now they are denying that I ever did that. They have been charging my CC every month since!! Now they are saying today is the first notice they got!! That is BS!!! I am demanding that they refund ALL my money. Am dissing them everywhere I can. Will also complain to the BBB and FTC.

I purchased a kit online. Received an e-mail stating "congratulations" and another one saying that "it is on its way". After two weeks, never I received it. I called them, and after long waits on hold, they wanted to send me another one. After this poor service and reading the horrible reviews for this company, I said, "No, I want a refund." The customer service person said, and then the supervisor that I demanded to speak with said that, "It is our policy to charge you $25 plus postage." I pointed out how unethical it was to charge me for a kit that never got sent. Eventually the supervisor refunded my money. So be assertive if you have to, or better yet, use another company like 23andMe. Ancestry.com is scamming people.

The DNA story provided by Ancestry.com is of limited value. It shows me what my DNA is made up of from a general geographic area of the world. That's it! That geo map showing migration patterns over the last 300 years tells me nothing of value. Essentially all it says is that sometime over the last 300 years some people migrated from some parts of Europe to someplace east of the Mississippi River and then some of those people started moving to other places in the USA. That ultra generic kind of info is available free of charge from any library as well as the internet.

I recommend that you don't sign up with these cheaters. I signed up for the free account and forgot to cancel within the time frame. They charged my account $20. I was okay with that because NOT canceling in time was my fault. But then I canceled a few days after the date. These jerks took money out of my account again, claiming my account was not canceled. Don't trust these cheaters!

I cancelled my subscription online to Ancestry on January 22, 2018. I pay my credit card online so I don't always closely review the charges; however, I was checking closely my April statement where I saw the charge to Ancestry. This caused me to review my February and March statements which showed I was charged those months also. When I contacted Ancestry my account clearly showed that it had not been accessed since January 22, the day I cancelled. They approved a refund which I assumed would be for all three months.

Did the Ancestry.com saliva DNA test. Seems like if you are an ** they just hone in on "ALL" the African countries to give you a percentage make up. I have Cherokee Indian in my family, guess what not a lick of it in my percentage when I know this fact to be true, go figure. I'm not happy at all. Tried to download my "RAW" DNA report, not happening, "link expired"? REALLY?!?!

I first opened the account in 2008 just looking to search for family members. Grandparents I stop off and on pick back up when I would get more info. I met a family members that had info on my father sister. That threw me off way off by some years. I even let her be a guest and use it. Last month thing got crazy. I used another site which was 14 day trial and call this person to share the extra information. To be added to what we had. Waited all day. They meaning person never call me back as promised. So I call person. No answer. So I attempted to get back online because I had shared where I was with this person and I was completely shut out of the site I had just created. I was in shock... Well I searched my mind. I call them back. Still no answer. I block them from Ancestry account, and any getting in touch with me. I was at a loss for what happened still is.

I was excited to sign up for Ancestry in hopes of finding a means of tracing my family tree. What I found was lack of records even for direct family members still living who would absolutely have all kinds of traceable documentation on them. Ancestry's findings will state false information that grandparents had one child, as an example, when I know for a fact they had more! I signed up for the Europe and Canada trace as well but with little or no evidence of a family member.

The problem with Ancestry as I see it is that they want you to pay to access your own information. It goes like this. I naively entered a great deal of my family tree that I acquired the old fashioned way (court, probate, census, marriage, land and military records). This is data that took many years to acquire. Then what does Ancestry do? They send me an email saying they had new info and 'hints' on my family. I thought great, I'll check it out, only to find that they are sending me links to the data I just entered. What's worse is that they now want me to pay to access any corroborating documents. These are the same docs I used to compile my tree! And now, if any long lost relatives stumbles across my tree, they will be required to pay Ancestry for the right to see it. I have no say in the matter. Nice business model. You do the hard work, give it all to Ancestry for nothing and then they charge you and others to see it.

Up until 2 weeks ago I was able to go to IGI batches on Google and get information from Ancestry to read census, births, marriages and deaths. Now it requires you sign up for Ancestry.com and requires you enter your personal information and that of your immediate ancestors, then it still does not give you access to the government owned original data, I have been doing research for approx. 45 years before internet and now I am blocked at all turns unless I pay a fortune for DNA testing.

Signed up for a trial but they had changed the compatible software so I cancelled the day before the trial ended. They have since billed me over $80 and I have cancelled it three times. The 800 customer service number does not work.

I signed up for a trial offer, but you can't access very much information that way so I decided to pay for a subscription. That didn't open up much more information and they were sending me emails trying to sell the DNA test. When I couldn't go back past 1875 I decide to cancel. Now they've automatically renewed the subscription and are trying to stick me with another $145 charge. So almost $300 to find out what I pretty much already knew. What a crooked business.

This test does NOT give you very much information so don't believe all the hype and "sale" prices. Since my computer past involves crashes I wanted to print for my own use the small amount of information they do give and all their website does is knock me out of my Internet Explorer. (I am able to print the e-mail telling me my DNA results are available but nothing else.) Since I am a "senior" thought maybe I'm too stupid to print so decided to contact them. Good luck trying to contact them if their FAQ'S don't answer your question. I got a screen up saying to call and the hours available with NO phone number. By the way, you get a little more information on the 23 and my test but the same problem with trying to print the info. I am getting lots of e-mails trying to get me to sign up for Ancestry so all they are interested in is the $$$.

My son has been begging me for the past couple of years to buy this for him and I didn't like the cost of it so I kept putting it off. Well, my son saved his money and told me that he will pay for it if I order the kit for him. So, I told him I would look into a little first to make sure it's what you're looking for in results. He wants it for learning about his blood history and finding family members. Unfortunately, this doesn't help too well in that unless other family members out there did the test too. So, I read some more info the website and it can be a tad confusing to understand what you really get with the kit itself (since there are lots of extra add-ons you need to purchase for more info) because it's deceiving.

There were glaring errors in my DNA report. One is that my Jewish ancestry is higher than 68% and the report excluded my French heritage on my maternal grandmother's side. (It's not just what she told the family; her maiden name was French.) I would like a refund.

My wife spent her hard earned money to buy this kit because I’m adopted with unknown family/lineage. #1 - You have to fill a tube with saliva, not swab your gums like the commercial says. Very misleading. #2 - The results took over 2 months. #3 - They finally arrived saying “I’m %50 from Europe...%50 other possibilities. Seriously? That’s so vague. EVERY ** person in the US is from Europe. #4 - “No other information provided” on me. #5 - The website is purposefully impossible to navigate and find help or contact. (See other reviews). After a half hour of searching I gave up to come on here. This was a total disappointment, they offer huge discounts on family member kits because they NEED other family to join in order to give you some actual results. Do not buy people. Horrible.

Ancestry had a computer problem a couple years ago and accidentally deleted many people in my trees. For the longest time, I couldn't get them to admit any wrongdoing but I finally got an honest person who admitted to me that this did happen and many people were affected. For years, I have tried to get them to rectify this but they say they can't. I have paid the premium price for over a decade and for ancestry to not have a back-up or some way of fixing this very common problem that was initially started by them, is inexcusable. The company knows that they are really the only company available that does this kind of service and they take full advantage of it. They could offer a print option so that you could keep a hard copy of your data but since they want to bleed you for as much money as possible with their various products, i.e., ordering a bound family tree book, etc., they won't do this.

We paid for the All Access Membership which was advertised as including access to Newspapers.com and Folds3.com. The first time that we tried to use these sites we could not sign in. I had to call Ancestry.com for help and after waiting on the phone for over 30 min I was told to call the helplines at both sites as Ancestry could not help. I called the sites and was told that I had to register my complaint online, which I did. After much back and forth communication I finally could sign on to Newspapers.com but could not read the clipping I searched for.

Ancestry.com DNA test results were a total disappointment. Somehow they got my father's name instead of mine. THERE IS ZERO customer service so no way to get in touch with them to change it. The DNA results were very limited and did not agree with the DNA test results I got from MyHeritage.com. In my experience MyHeritage.com is 100% better for DNA testing. Ancestry.com looks great on TV ads but not so much in reality. Also they claim you can search on their site for free - not true.

This is a rip off company. The DNA results are completely wrong. And also just gave a general results of being from England. We are all from the European Countries. That reside in North America. Very dissatisfied. I want my money back.

Beware of the trial subscription if you purchased the DNA kit. On my initial and subsequent visits to their site I had almost full access to what a subscription would provide. I didn't know this until I tried the Free Trial subscription, and found it not necessary for what I needed, so I canceled. After the cancellation I was blocked from all the access that I had prior to this. I called (30 min wait time!) and was told that initially, with my DNA purchase, I was "grandfathered" in and had almost full access, but canceling the trial subscription, automatically canceled my "grandfather" rights. I asked where was the warning that this would happen. They referred me to something buried deep in their web, but I haven't found it yet!

I signed on to Ancestry.com for one month ending Jan. 1, 2018. I gave them my credit card number for this service expecting that it covered the cost for one month only. I logged on their site on Jan 1, 2018 and wasn't able to continue my searching as I expected so felt certain that my service contract was ended. However, on Jan 4, 2018 my credit card statement indicated that I had another charge for the month of Jan to Feb 1, 2018 added to my credit card without my permission.

We received a couple of DNA testing kits as a Christmas gift. Although skeptical about the security risks and past poor experience with Ancestry.com's system, we decided to look closely at what the service has to offer. We were shocked when we read about the company's policy to own aspects of the DNA in perpetuity! Add to that the boilerplate language that says if you agree to the testing that information pertinent to your health could be revealed to third parties. NO THANK YOU. And those third parties could be individuals the company has identified as kin, and no, there does not seem to be an opt-out process from this kind of sharing!

Since on one side I can trace my family back to the 1700 hundreds their analysis was 100% WRONG. The side I could trace was English and Italian. The results from the test said I was 90% Irish when at best it would be 50. However, I do drink wine and maybe it has changed my DNA. No wait. The Irish drink whiskey and Guinness.

I signed up for "free" membership to do a school project with my son. Cancelled the membership 3 times over last two months - but they keep on charging us every month. I cancelled online through my account. I also tried to email twice but they were kicked back as not deliverable. I have tried to call several times but keep getting disconnected after lengthy waiting and have not yet gotten to a human being. I suggest staying away from the company unless you want a never ending membership.

I tried to reach the customer service department on the phone six times in one day and each time, I had a hold time of no less than 35 minutes so I kept hanging up because I couldn't just be on hold for hours just to ask if I can view my entire family tree instead of bits and pieces and of course I couldn't. Their DNA RESULTS are vague at best and they don't even tell you that your results are ready. You get a random email and not even on Ancestry.com so if you're not really looking out for it you'd surely miss it. I'm starting to regret my membership.

Their "minimal fee" adds up quickly! Even if you do not select to receive all of their emails, you will still receive emails from them. I have been on hold for 10 minutes already (another 10 to go according to the message machine) just to get them to stop sending me emails. Unlike most all other businesses, they do not have a simple "Unsubscribe" button. You have to call and wait on hold forever to speak to someone to get them to stop sending emails. When I finally spoke to someone to stop the emails, she wanted my current address. Seriously. So that I can now receive all their mailings? No thank you.

I accepted their advertised "free" 30 day trial on Friday, 12/13/17, during which you need to give payment information up front. Once I was able to access the full site, I realized it was not what I was looking for, and what info I was able to locate had a lot of errors in it. Within about 15 minutes, I realized it wasn't going to be what I was looking for, and cancelled the membership at that time, but received an email that while the membership was cancelled, my "account would be available..." for 30 days, indicating I was being charged. Later that evening, I got a notification that my credit card had been charged.

I want to sever all contact with Ancestry.com. This company makes this almost impossible. This cannot be done from their website. One must dig through their website to locate an obscure page which forces you to call a 1-800 number. You are immediately placed in automated menu frustration. Once you find the correct menu option. You are told that there will be at least a one hour wait. I want the owners of Ancestry.com to know that I will strongly support any local, state, or federal candidates or current office holders that believe in heavily regulating and punishing companies like Ancestry.com who behave this way.

I received the DNA kit. Whenever I saw a commercial on television about collecting your DNA they always swab the inside of your mouth. This kit they sent me has a tube that you have to fill with your saliva, I have severe dry mouth and cannot fill a tube with saliva. I contacted them and asked for a refund. They said that they would keep $25 Plus a $10 shipping fee. I paid them $59. They would only return $24. I think this company is a total rip-off.

I have been a member of Ancestry since 2000. I have had multiple DNA tests done, which I manage through my account. When I had my father submit his sample, I did not use the administrator option (purely accidental). After receiving his results, and realizing that they identify *me* as the donor, I called to set it straight. I was told they would fix the problem within a couple of weeks. Long story short, I have made several lengthy phone calls over the course of TWO YEARS, and the issue is still not resolved - despite being told REPEATEDLY that it would be "taken care of"! They have told me to "check back in a few weeks", or that they would "contact me to follow up" (never did).

I was told $79.00. Got charged $88.00. Was told I am 98% Britain ¿? 1% Indian 1% **. Well I knew you was from Germany or I was a Dutchman but what the hell does Great Britain mean? Waste of my precious money!

I had a DNA test 3 years ago. Suddenly, my results are different on their site! I have been online and referred to call. I have been on the phone and referred to online. No help anywhere. I wish I could get my money back. I previously had problems with information changing or disappearing in my family tree.

I went on this when they had a free offer. I reviewed my dad's side of the family. The info was fairly accurate. However, they 'lost' one of my uncles. I don't see how you can 'misplace' a person. I will not use this site again.

I signed up for a free trial at Ancestry.com, one which you had to provide credit card information and which they claimed you could cancel at anytime, months ago. I didn't like their service, so I canceled within 2 days of signing up for their 14 day long free trial. Naturally I expected there to be no charges on my credit card from Ancestry.com. However it has been months since I canceled my subscription with them and I am still getting charged $19.99 on my credit card.

I was thinking about ordering Ancestry. I opened up the free offers before and the short preview I got last time lined up with our history. This time it was completely different as though someone has changed our history. I know where my family traveled from and this time it looked like my family was from the US which is BS. They also made my family all labourers but there was great wealth, and a few famous people. Our name had surnames and we even seen when they traveled to this country. Now they are publishing rubbish about my heritage.

I'm writing in enormous frustration re the inefficiency of your site. Today I tried (yet again) to follow all the advice given to me from your advisors re how to download raw DNA data, this time with an IT Consultant beside me. He like myself is of the opinion that the site is unusable! Please note these random examples of the failures encountered to date: On the very few occasions when I seem to have been finally getting somewhere I just end up with a screen message from you saying that I can't use Ancestry because you are experiencing 'A high volume of traffic' and to try again later.

I question the accuracy of the DNA lab, my husband and I submitted our DNA samples with two different activation codes and when the results came the results were identical! I think they tested his sample twice and entered the results under my code.

I am very disappointed in the results sent from Ancestry DNA. The results show 47% "Other". Are they kidding? For all the testing they supposedly do telling me 47% of my DNA is "other" is absolutely worthless. Don't waste your money.

Ancestry.com provides absolutely nothing for your money. (I have not and will not subscribe to their "services" as I've received NO value from their initial response on my test kit.) 23andMe provided much more value for initial investment. The attachment sent with the "Results" cannot be opened by any known reader. I've no clue on my heritage except for a brief, one-line description with NO supporting information. And, here's a rub - "submitting a receipt" will add a "Verified Buyer" label to your review; Okay, where do I find this? Could I have overlooked this important number? Save your money. Invest in, hey, a money market account - you'll get better return.

I ordered the DNA kit. Results came in and reported I was 15% Irish, 70% Western European, 15% other. Western Europe, 8 countries, 70%. I still have no idea what the majority of my heritage comprises. I'm very disappointed. I wish I had gone with another company for this information.

I ordered a DNA kit, the post office is returning it for insufficient address. I called and asked how do I get a refund and was told I would be charged $25, so my refund would only be $54. Ha, so I will lose money!!! The customer service agent was helpful and I realize it's not her policy. What a crock.

Ordered DNA kit. They took my money and my DNA and never gave me anything in return. It's been six months now with no results. All I get is, "Sorry we will ask for a report from the lab" and the lab has never responded and after all this time they offered me a one month free subscription. They are probably selling DNA to research labs and this is a farce to get people's DNA to do research on.