Ancestry Reviews

Ordered a Ancestry DNA kit. Checked the tracking and it was returned to Ancestry.com. I have no idea why because they don't answer the customer service line. As I write Ive been on hold 50 minutes. If I can't communicate that's an issue timely... but they sure can take my money fast.

I had a free trial and Forgot to cancel. When I noticed my account got debited twice, I tried calling and was put on hold for over 20 minutes. After talking to a rep she couldn't find my account and she told me to cancel online. I went online and when I logged in there was nowhere in the website that I can cancel. It directed me to a 1-800 number and waited for 20 minutes and the rep said the same thing, can't find an account associated with my email or debit card. Yet, they are still charging my debit card. It has been over a week and I still can't cancel online and customer service reps can't help me. This business makes it difficult for you to cancel your subscription. I am frustrated! Today I called again and waited for 20-30 minutes then got disconnected. I will call my bank instead.

So I decided to try Ancestry to see what it could teach me. I decided to try their free month trial, but only used the service for about an hour before I decided that it wasn't teaching me much that I didn't already know. I could cancel at any time in my free trial and not get charged the $35. Well, it's been one month and I just found a $35 charge from them in my account. What the heck?! I logged into my account and checked to see if my subscription was actually ended and it was. It says I'm just supposed to be a guest, rather than having the subscription that I'd selected to do for free. I'm so freaking that even after successfully cancelling a month ago, I was still charged for an already crappy service. Don't ever use this service. I will not give up until I get my money back.

I purchased two DNA kits in January 2017. One for my son's birthday and one for my 82 year old father's birthday. My son's was sent back and asked to resubmit his saliva. Neither my father or my son have received their information. This is August 1st. It's been months with no information!. Seriously makes me wonder if any of this is legit? Paid money for nothing. Out $200.

I joined Ancestry and was sorely disappointed. Instead of providing me with ancestry information, I had to provide the information. What little information it did provide I already had, or it was just plain incorrect. The misleading commercials on TV about clicking on the little green leaf lead to nowhere. The little green leaves fell from my family tree for sure.

I became a member in 2005 when I ordered my DNA test. I received it but since then my report was lost in a house fire and I would like to order a new one to replace the one that was destroyed in a fire. Seems like no one cares once they get your money. Now they are requesting an Order #. Are you kidding me this was back in 2005. Plus a receipt #. Just be aware of this Ancestry.com. It is not what they promote on TV. My name is Carol ** E-mail address is **. Would like someone at Ancestry to help me with this problem if this company truly cares. Thank you.

I started the free trial to look up my son's father's family. I started the free trial for a week and then got busy with other things. They NEVER sent me an email stating that my free one week trial was over, and charged me $34.95 from July 1-August 1, 2017. I contacted them and have not heard back. It is impossible to get a person on the phone. So, I filed a complaint with PayPal. To date, they have not responded to PayPal's request for information. So, beware of these so called FREE TRIALS.

I have had Ancestry on and off for many years. I had trouble with double accounts that never was resolved. I have requested, I receive my newsletter but havent received one since 2012 this is 2017. I signed up for world which was expensive and their practice of auto renewal with no choice is deceptive. They could notify you of upcoming renewal and give you a choice but it makes more money for them with auto renewal.

Been a member 10 years for lack of an alternative, and for the last few years at highest level. But they have never fixed relationship calculation errors that I have alerted them to multiple times. Are not fixing foundational issues chasing bells & whistles. Their servers seem to crash regularly, making parts of tips or trees unavailable. I suspect they have oversold relative to capacity.

I have been an Ancestry subscriber for years and I am finding that their searches are getting more and more tedious and difficult. Currently, once you find a census record for a family (not always easy as transcriptions are not always accurate or, in fairness, possible to be accurate because of bad handwriting on the original images), one can often only link in the person who was the query of the search. Sometimes the transcribers did not associate the names on the census pages with the correct families and it is impossible to do multiple names in the family at one time. I am finding this to be true quite often now.

Ancestry.com is an absolute rip off. They take your family photos and sell them to places like Pinterest without contacting the family first. Their DNA testing is another worthless item - vague at most. They also allow other members to pilferage your site, swiping family photos, allowing them to contact you & stir up family crap that happened 80 years ago as to who got great grandma's stuff and who did not. They also allow other members to steal your personal data and post it on their fb pages. If I had to do it all over again I would have never made an ancestry page to begin with. It has caused nothing but grief. Stirred up crap that happened years before & also allows Ancestry.com to cash in on all this stuff by selling it to third party vendors.

I'm an adoptee from birth. I have found out that my birth mother was English but I don't know about my paternal heritage. I ordered the DNA test kit in 02/17, and received it the same month. I followed the instructions and sent the sample in very early March. There hasn't been any response from Ancestry regarding my DNA. I have received multiple advertisements and ''money saving offers''. I haven't gotten any answers when e-mailed about the issue.

I have been a member with Ancestry for approx 25 years before online computer programs. I today went on to my Family Tree program and now it has changed & Ancestry is requiring to upgrade to 2017 without a notice. You pay up to $90 when you buy these programs and I have had mine for 2 years and now I need to upgrade again for approx the same amount? I pay annual dues for their services over $300 yearly and there are still things I can not get. I can't even use my AARP yearly since I used it 1 time.

I purchased a DNA kit for my mother (who has limited information about her parents or her extended family). We were told by Ancestry she is 65% Western European, 20% Irish, 15% Other (they did then break out some of "Other" into again vague categories like "Italian or Greek", but did not offer any break out on the majority "Western European" category). I could have provided this vague level of information without paying ~$100 based upon the limited family information we already had. Don't waste your money.

I signed up for the 14 day trial and found that it's way too expensive of a membership and it wasn't something I was interested in using enough to validate spending the money. I went online to cancel and lo and behold when you click the reason and then click "done" it takes you to an error page so you are unable to cancel!! I then found the 1-800 number and waited on hold 20 min on a Saturday morning because they had high call volume!! What a joke!!

I paid my money in August and they advised me last week 10 months later that they needed a new sample and I was to pay the fee again... I tried to contact them and they simply gave me the runaround. I would suggest that you try someone else if you wish this service as I was scammed.

I missed a sale by a few days and asked for a price adjust which would have saved me $40. They said no. I asked if I could return it and rebuy at the sale price and they said they would charge me a $25 restocking fee, plus the $10 for the shipping again ($35) plus the shipping to return it back ($45). So I would actually lose money that way. Poor customer service!! I always grant my customers price adjusts if they notice they booked a service just before a deal and missed out. Would have been nice to see this business extend the same courtesy.

A few months ago, I had my DNA done by Ancestry. Unknown to me, they started charging me for a subscription that I did not order. When I requested cancellation and a refund, they refused to allow the refund but said they would cancel the subscription. I feel that I have been scammed by them.

Paid them $2500 to help us find my husband's bio dad. Said we could cancel our search at any time just by calling. Well...we did call, several times to cancel. And as of today, still haven't received any refund at all. Very frustrated!!!

If you're a European Jewish person don't bother submitting your DNA. I did and all they told me was that I was a European Jew. They could not tell me any specific country I was from. My map showed from Germany on east. A waste of money.

I request for my DNA to be mailed to me as an official doc. I was told they don't mail DNA. I can't print because the entire info. will not print not even the origin map. I paid 100 bucks and waited 8wks and you can't mail my results. What a rip-off Ancestry is.

I wanted to cancel my account on Ancestry. I went to their website, logged in and went to my account. The link to cancel the account was missing. According to Ancestry if the link is missing then the account doesn't exist! If the account doesn't exist why are they billing me every month? After waiting over 5 minutes to speak with a representative I was offered the previous month’s payment of 19.99 when the charges had accumulated to over 200.00. They will never have me or any of my friends and relatives sign up with them.

I went through the cancellation process on ancestry.com and believed my account was deactivated only find out I was being charged for a monthly subscription. Upon calling customer service they insisted if the cancellation was successful I should have a confirmation email from them but I did not receive one. I am very computer savvy and have used the internet since it was in its infancy and feel confident that the cancellation process was misleading. Beware if you want to cancel your subscription.

I had a wonderful experience with the website. I have only used the Ancestry.com website for online research purposes to discover the origins of my immediate family members. I liked the idea of finding out where my close relatives were really from. Their countries of origin were sometimes different from what I had originally thought, or what I had been told by other members of my family. However, I did not like the prices for the monthly membership fees. I was eventually forced to stop researching my family heritage because it became too expensive. I really would have liked to continue with my research. Moreover, I have not used the Ancestry DNA service because it is definitely too expensive for me to afford.

The information I received was accurate and the price for the information was reasonable. I was able to go back 5 generations before I received enough information. I could have continued back further if I had wanted. I have shared the information with my son because I think it is important for him to know his heritage. By receiving my "tree" I know what my heritage is. I like that the response time was reasonable and the pricing was within the range I was comfortable with. But I would like to pay less for more. You have to continue paying if you want more information. A flat fee would be better but then you would run the risk of receiving false or misleading information. But I was satisfied with services rendered.

I use ancestry.com when I am filling out my family. It was a wonderful experience. Hope to join again. I like the way they can fill in family from the wide information they have. When they put the leaf you know there is more to come. It has been amazing. I have been able to connect to other family members in other parts of the country and find other ways of doing research for my family. I wish I had more time to work on it. I use it when I have extra time. I need to get back to it soon. I need to put more family and pictures in. I haven't seen anything I dislike. If there was anything at all it would be when my membership lapses that when you go back you have to start over.

I signed up for a product costing $299 per year. They charged me monthly at $38.10, which is $457 per year. When I called to complain, I'm told I need to email a special department to get my refund. I email that department every few days. No response yet and it's been a month. They are a FRAUD.

I used Ancestry.com briefly many years ago doing genealogical research because I was given a free 30 day trial. I actually did most of my research by visiting the LDS church in Salt Lake City, and Federal archives (microfilm) in my area. Ancestry.com did not really provide much information for me that I did not already have from my research. For the beginning researcher it provided some good background information on family history, regional history, that kind of thing. I recall the interface being easy, and it was fun, like opening a big box filled with unknown treasures. It had access (at that time) to some of the census rolls, which was great info that I normally had to struggle with, and also some ship rolls as well, although I don't think I found the information on the main immigrant ship that I was seeking.

I used Ancestry.com to find out if the information I had from a previous genealogy was correct. It was fairly easy to navigate and resulted very revelating information. The specific things I liked about Ancestry.com were: how fast the response time was & the information the utility gathered. There was only a couple of small things that I didn't like about Ancestry.com. First, the "registration" process was a very time consuming process. But although the sign up process took longer than finding my family tree, it was a relatively user friendly experience. Second was the fact that you could only get so much information as a guest and you had to pay to get the rest of the information, but I understand why it's set up that way. I only used it the one time, but it did help to validate the information I'd already acquired. It was overall a very positive experience and one I would recommend to family & friends. I would definitely use it again.

My husband got me the Ancestry DNA kit for Christmas 2016, which he gave me earlier and we mailed in on December 22, 2016. We waited six weeks and then received an email that they could not get my DNA. They sent another kit which I followed the instruction and sent my sputum in again. Six weeks later again, they could not get my DNA. My husband called in looking to see if we could get a refund but they refused to refund us our money. Instead, they are mailing us yet another kit.

I used Ancestry to build a family tree and it took several months. The tree is now public and I have received many comments and additions. Sharing the tree has proven useful. Also useful is the fact that, once on the Web, others may suggest changes. I also found the hints very useful and I still look at them even though my subscription has expired. The hints that arrive later on are also valuable, but I cannot click on them without paying. I wish the subscription was less expensive. It was $99 for a year. I'm on a fixed income, so this is hard to do after building the initial tree. I recommend it for building a tree, not for continued maintenance.

I had some success with Ancestry. I was able to make a good family tree, mostly with information I already had. I only discovered one of two ancestors that I didn't already know about. I like the links to documents where I see proof of what my ancestors did what like ship passenger records, traveling to and from Europe, birth and death records, military service, etc. The leaves to click on are helpful for finding possible matches to my ancestors. However, it is difficult to determine if someone is actually related to me in many cases. Many of the people are misspelled. But the US Census documents can sometimes help to link people together.

I like just how much ancestry.com knew about my family tree. I had heard from friends the amount of knowledge the site had. Amazingly I learned about my family tree dating back till the 1880s. This impressed me more than anything. I would recommend this to all my friends and will. It was informative but it took some time to get it figured out. But after digging into the formats it became simpler. I really like all the the suggestions it provided me for my searches into my relatives. I simply type in a name and the site pulls up possible recommendations. Of course I needed to weed them out one by one, and it's very time-consuming deciding who was related to me or not. I had to do other research to make sure the suggestions the site recommended to me in fact were my relatives. Some were and others were not. I did find it enjoyable. I could have used the DNA option but found it a little pricey.

I like a lot of things about ancestry.com. Everything on ancestry.com is great. I have been using this site for a while and I only have good reviews of it. It was a great experience for me. They have the very up-to-date tools to help people find family members all around the world. It's also easy to use. I'm thankful for this site. I have found a lot of members of my family all around the world using this site. It's also easy to search for certain people in the search section. All you need is their date of birth and city and state. You can search everything from death records to immigration records. I use someone else as a guest. I have used the DNA service to find family. I have built my family tree and trying to find more of my family.

My experience with ancestry.com was alright. I ended up canceling because of money, but I also never found anything really cool. It could be that I didn't look hard enough for information. Or maybe I myself didn't have the right information to find my family. Either way, I never got very far down my family tree. I really do wish I had found out more and that it had been a little easier to do so. It wanted some very specific information and people don't always have that. I know I didn't.

I used Ancestry to build a family tree. I like the large amount of data and records they have available. The advertisements are informative and engaging. I would appreciate more information for people of African heritage, and a way to upload analysis results from other companies. The process was easy and fun, but I lost interest for reasons unrelated to the services offered. I also didn't like that I couldn't receive a full refund after a certain amount of days. I ordered a DNA kit, but it wasn't the analysis type I was looking for. I got a refund and went with another company, but customer service was quick with the refund. I might try it again at a later time.

I was amazed at all the information I could find on my family. Definitely my new favorite site and past time. I like that it is very easy to use. My kids have been able to use Ancestry.com because it's so simple. Very addicting. Hours fly by and you don't even realize. Best time ever!!! I had no problems and I wouldn't change anything. And I would definitely recommend it to friends and family. Can't wait to go back and learn more. I was a guest. But I'm considering getting a membership because I know there's more for me to learn and discover. I look forward to spending time with my family.

It was interesting to learn about my family's genealogy and there was a lot of information available. I was even able to find my great-grandparent's birth certificate on there. Very cool and neat. I really liked using the free trial period because it allowed me to determine if I would be interested enough in their services to pay for a subscription. Being able to look at how I am connected to other distant relatives helped me to understand my family history better. I did make a family tree when I used it and my sister has used a free trial as well and shared the information with me. I wish that the service could be provided free of charge and just use advertisements rather than have people pay so much for a subscription. Not everyone can afford the subscription fee, but the service is very interesting and helpful.

Like with many online companies buyers must watch! Have you heard the saying, Something stinks? It sure does because I believe I was overcharged $104.97!!! I signed up for a month (December). I was not charged in January only to be charged for the next 3 months. These months I didn't use it. I found this out by looking back at my bank payment. What a shock to see. :o The usage of Ancestry.com to find ancestors is somewhat easy. I will be checking out other online businesses to find my family history. :)

My son got me started on this because he wanted to know about his history because of his children. I have my own membership. However, the website and the leaves are hard for me to understand. I need to figure this out so I can make a family tree. I don't find enough people that may be related to me. But it was great finding out what I am, I was adopted. Had an idea but this verified what I was. I got a history of my DNA, with percentage of what I am and possible relatives that might match. It also gave me a history of the countries I'm from. It was enjoyable.

We've had wonderful experiences with them. We've sent in several kits to see where we're from. I know more about where I'm from but my husband his family were a bit in the dark. We've found a lot of people on his side that they had no idea existed and it's been a cool adventure. I like finding out where my husband's heritage is from and I like finding new and old relatives like the relative we found who got arrested for doing something wrong in church. We've used Ancestry DNA and we use our aunt's account as a guest. We've also built a family tree on both sides. My husband's side, his aunt's and my side, my parents, brother, his kids. It's a huge tree. It is a great site and I would recommend it to others who want to find out about their family tree.

I am a member of Ancestry.com. I am using it to build my own registry. I have been researching my ancestry, as well as my husband's. I have had one issue in identifying a great grandfather. There hasn't been enough information about this man; he was not well known in my family, and I only have his name. I find the results I am getting through Ancestry.com to be extremely interesting. But I think that they charge too much for an annual membership, and even more for a membership in other countries. I need to look into Europe for more ancestors and have not, since it costs so much. It distresses me how much money it costs, i.e., it's more money than just having the U.S. membership. I don't really understand why there should be more money charged for searching outside the U.S. for ancestors when our country isn't all that old.

I had to put information about me and my parents first. Then they redirected me to their payment site where I had to pay membership in order to get the results. Since I knew no one who uses Ancestry I bought the lowest membership possible. It is sad that I had to pay in order to find my ancestors. The membership fee was pretty expensive. But from what I have seen after I paid I'm pretty impressed with the results I got. They search very thoroughly for my family and gave many results for me to choose from. Once I choose my family I saw a huge tree of my family members. It was very diverse which was strange but interesting. I got to see that a lot of my family was from Jamaica and the others was from Europe.

I wanted to find out about my family history. Ancestry.com helped me find that out. It taught me and my parents things we never knew about our family. Not to mention the workers at ancestry.com were incredibly nice. I created my own membership and also created a family tree. The things I never knew about my family I now know thanks to ancestry.com.

I own a membership. I'm a DAR volunteer genealogist and I use it for research for others. Before it was available, I had to visit libraries, cemeteries, courthouses etc.. Now I am able to most research from my home computer and not having to travel for basic family research. I wish Ancestry would develop a program that could be used in schools that would introduce children to do family history. How much more I would have appreciated Am. History if I had known family members arrived on the Mayflower, fought in the REV WAR and the hardships they endured. It makes me realize how easy my life has been. Also, I have visited, with my grandchildren, the places my ancestors lived and tell them the stories I have learned so they can learn and appreciate Am. History.

Be careful when purchasing ancestry.com subscription. Purchased a month and then I went in and purchased a six month subscription on my account. They charged me for the six month and another month. When I called them to get my credit for that month charge they double charged me. They would extend me another month... So I explained to them that was the purpose why I went in to do six month so I wouldn't get charged for the month service. I then decided since I wasn't get my credit I cancelled both subscription charges.

My experience with Ancestry.com so far has been pretty good. I just got the box the other day with all the information and supplies and just started doing it. I use my own account and I'm about to send the DNA sample to them this weekend. Hoping when they are done with it they will come back with some good news. I can't wait to see exactly where I come from and what I am made up of. It's very exciting to do this and I will wait very anxiously to see the results. I like that they are going to help find my ancestors. I have always wondered about my bloodline. I think it's awesome and a real neat thing they have and are doing something like this for the people. I'm sure others will tell you that as well.

I used my late Uncle's account when I was visiting him. I have an ever expanding family tree but have not been able to use the DNA service. I am hoping to be able to have my analysis done for my birthday this year. I wish I had more time to spend on Ancestry. They have things available that you would have had to travel all over the world to reference not that many years ago. About 20 years ago, I spent one day a week for three months searching for one of my ancestors in the Fort Wayne, IN library. I gave up when I didn't find any information. Now the information is available through Ancestry.

I spent a lot of time in the past trying to find my biological parentage and/or roots by going online in my cousin's account and by using the adoption agency and ultimately a search company that advertised on Ancestry.com's website. I have long since given up trying to trace my ancestry but when I was doing it I tried to build a family tree with the software program he sent me. Unfortunately I did not have enough information to get very far with my biological roots and my adoptive lineage was much more detailed. The results alas were disastrously disappointing though interesting through no fault of the website.

I have a membership with Ancestry.com and use it occasionally. I was very happy with my experience with Ancestry.com! The specific things I like about Ancestry.com are the searches are very detailed and the response time is fast. They also do very well with the searching of your family tree and I also like the dna testing so I know exactly my origin. The most I dislike about Ancestry.com is the price of membership especially with the dna samples. The lowest price memberships don't give you a thorough research so you have to spend more to get the results your looking for which in my opinion is ridiculous.

I created a semi tree with what info I could find. I had a 15 day trial and used that to find out what I did. I was able to find 1 side of my family and find the lineage that I didn't know even existed. It was a good start to give me some basic info to continue my search of both sides of the family. I also got to learn where a lot of my family was based so I can go to those areas for more detailed info. Also gave me names of older family that I can connect with on social media. Overall, it was a fun and exciting experience. However, I had issues with the 2 side of my family. Since there was adoptions I was not able to follow past my dads parents. It left a lot of my history still unknown... also some of the info that I did find, was very unsupported or supported with just shreds of info, often making me question the connection to my family. I didn't use the DNA service yet but its been a plan of mine for awhile, I was just wanting to get more details before I did.

I started out with Ancestry.com because at the time, it was brand new. I thought it was great! When I first opened my account, it was relatively difficult to get used to the way the website worked but after a few times, I got used to it. Their website was fairly easy to navigate as well. All of the information that I previously acquired took forever because I had to go from place to place in order to obtain it but with their website, everything was in one place. I am currently still working on my family tree, which is coming along pretty well.

Ancestry was fairly helpful. Allowed me access to resources online and easily that would've taken a lot more effort for me to locate on my own. I like the family tree function and seeing it build on its own. I think the website is very user friendly. I think that the ability to go between different menus is very helpful. The user interface is also very easy to navigate. I think the cost per month is exorbitant. I initially used a trial membership but once I believed it was too expensive I cancelled it and started using my mother's. We have a family tree and I like researching it. I would've remained on longer as a paid member to get access to materials if it hadn't been so expensive and even a yearly membership would be worth it if halved.

Ancestry is excellent. I have had much success using this website. I want to continue using it! I wish it was easier to use overall. But it does have lots of useful information that it collects. I have had a positive experience. I love this website! I was able to find family members I never knew I had and more history of my family. I have made many connections. I like all of the census records it has on the website. Please continue to maintain this wonderful website! I like using the interface too. I have built a family tree. I also have used it to communicate with people who have found pieces of information about my distant family. I also found out about my wife's family too. But there is not enough records. I want more! And I don't like the high price of membership for pages that can be a little slow to load. Otherwise it has been good.

I use my Ancestry membership about once a month, and I do have a family tree. I enjoy using this website. The problem is finding my grandmother's ancestors, because she is half Native American. Other than that my experience has been very good. I like the fact it offers a lot of different ways to find my ancestors. It's fairly easy to navigate and pulls up a lot of interesting possibilities. I haven't used the AncestryDNA as yet, but I am planning on it. What is aggravating is not knowing how to locate ancestors that are buried in private church cemeteries, or private graveyards.

I was using Ancestry and still have my information and tree available, however, I was unable to pay consistently and let my membership lapse. But it was a very interesting and informative experience. I learned many things about my family lineage and will probably renew my membership off and on in the future. If, in the future, I am able to upgrade my membership to include Europe, I'm sure I will be able to better check the information I have found so far and find out much more about my lineage. I like being able to cross-check information with public records, etc. I saw a few photos of family members I had never seen before.

I had my own membership, used to used the site all the time, and found it fascinating. I love how easy it is to navigate and I also love the leaf system. I like that you can go as far back as you want to, as long as you can afford to keep paying for the subscription. I built a family tree on my mother's side and on my biological father's side. I learned a great deal about my family tree, however the site went to pay model in the middle of my research, and I couldn't continue paying the monthly fees while waiting to have leaves verified by extended family that I found through the site. I very much disliked that I cannot continue going forward with my research, unless I keep paying the subscription fees. Some of the extended search options also cost money, and this site used to be free.

I have used Ancestry several times to check out certain relatives and found it quite interesting and spent a fair amount of time on it. While I didn't really check out all of the information I could have, I found much enjoyment just visiting the website. I find that websites such as this one contain quite a bit of useful information.

Ancestry.com has been incredibly efficient, easy to use and very knowledgeable. I have my own membership. I previously used the website for free at the local library, but I have since decided that it is worth the price. So much info at your fingertips makes the service quite the value. I have found everything I needed. Their access to public records makes it so convenient. The amount of information accessible and the ease of accessing and gathering so much information has helped me tremendously. I have not needed to use any other sites since this one is so vast. Some records can be slightly hard to understand but with a little bit of time I can figure it out.

My experience has been fair. I like looking through old records and at some of the old phone books used to help identify people. I have my own membership and I am building a family tree slowly. I search when I have free time. I learned some things about my ancestry but I would like to be able to trace my ancestors back to the early 1800's. My search seems harder once I go out of the 1900's. It takes time and it is hard because the last names sometimes do not match exactly. Because when you have a lot of people with the same last name you have to keep working until you narrow it down because you want to be sure that it is the right person. The names are harder to connect unless you have the correct spelling of the last name. But I am going to take my time and try to connect the people. I like the way people are added to your family tree. Once you find one member of your family tree it should be easier to find the next person. But I wish that it would automatically connect you to the person behind the person that you have found.

I use my own Ancestry account about twice a week. Sometime I use it more than that and yes I have built a family tree. I have not ancestry DNA but plan to in the future. I really enjoyed my experience with Ancestry.com. I was very pleased with the site. I was able to discover relatives I didn't know I had including learning I have African roots and found out I am not English but Irish. I like how it is easy to set up a family tree and make connections. It's fun and easy to use. I love learning thing I would not normally have known otherwise. Though it's a little expensive for premium features, all in all it's a wonderful site. I wish they have more free features than they currently offer and I would like see more tools to help search record.

I purchased my own membership for a few months. I used Ancestry to trace my lineage and to research other friends' family lines. I was able to trace my family back to colonists and then to England, information I did not know. The site had real documents I could view, which was helpful. I also learned the ship family came to America on. I learned famous relatives, which was neat. I did build my family tree and got the information I set out to explore. Once I learned that, the site was not needed anymore.

I am a current subscriber of Ancestry. It is unfortunately the best website out there but there many things I'd change about it. The new website is harder and more confusing to use than the older one. I also hate that they have discontinued the disc version a month after I spent $40 for it. It's also too expensive. Lots of records missing that they should have for the money. I have to wait until they have a sale and can never afford international version. I have the US version.

I have a membership, as of 8 months ago. Before that, I used my brother's page and signed on as a guest. I built a family tree, and have it mostly filled in. I actually just ordered the Ancestry DNA a few days ago. I heard about it from TV commercials, I'm so glad I did! I love the website. I love that it is accurate, easy to use and navigate, thorough, and the response is quick! Most people I've know have recommended this website and product. They have been around the longest, so naturally the most we'll known. I absolutely love almost everything about the website and product... however, I do feel the price is a little overpriced, but I definitely feel this product is worth the money. Just like the saying goes, "you get what you pay for!"

Ancestry was great. I found lots of stuff out that I did not know about my family on both sides. Very interesting. I liked it all and found it all useful and found it easy to use in general finding family information and things out about family history and where we came from.

It was very interesting and has been a good experience. I like using this site to find my ancestor. I used my sister membership as a guest. I use it every once in awhile. My sister and I have build a family tree using Ancestry.com. I have found some of my ancestry but right now I am at a standstill. I feel excited every time I found out something new about my family. I also like how I could see information about my family that I didn't know about. Sometimes, you find information on how they lived and died. Also you can find out about their wives and children.

I didn't buy the membership but I saw a few family members in Ancestry.com. It's a nice website but I wish they could make it free. I was semi satisfied with my experience but with no money I still didn't learn anything new. What I read was the same things I already knew about. I did not make a family tree or get a membership because I have no money and no job. But if I could I probably would get a membership because I'm curious. The fact that it showed a few family members proves they know something. I like the layout of the website also. It's easy to navigate too. The information they add with the few people was right and I like that they even do that.

I use my own unpaid, limited membership. It seems easy to enter just a few names or dates and receive lots of potential information. Ancestry seem to have a vast number of databases available, I like the family tree aspect. I've found some useful information here and there, and even a little more during a free trial. But I have not really gotten very much vital information yet. I haven't been willing to pay anything for the service, but plan to use the limited site at my public library to see if I can get a little further with my research. I dislike that I have to pay, although I understand why its necessary. I also would prefer if they had more access to foreign databases as my family are recent immigrants. I usually do not find the information I'm looking for, mainly because I'm generally looking for names outside of the U.S. But I was able to use the military records which helped a little with my research.

I found limited good information for free. Did not pay for more in depth information. Got frustrated since I knew information was there but couldn't get it for free. Seems like they have lots of information on millions of people's names. It is easy to access and there is some basic free information which I find helpful. On Ancestry.com I dislike the costs to subscribe. I have developed a 30+ generation family tree without spending any money and won't spend it at Ancestry.com. This is essentially public information that I can get for free elsewhere. Use Ancestry.com for basic information to help build my family try or more than 30 generations.

I have a membership with Ancestry and have had on continuously for more than 15 years. I have been working on my tree for over 20 years. It's great for when you can't make a trip to the area that your ancestor was from to do research. I like that Ancestry has a vast library of historical records for you to search. The newspaper archives are a great resource. They are constantly updating to bring new information. There is ease of sharing that information. I like Ancestry but I do not approve of their claims of ownership of any trees you publish on their site. It is also too easy to just co-opt other peoples work. The price is also a little prohibitive for some people.

Ancestry definitely has the biggest collection of genealogical material and the most users to connect with. I have an account with them but only pay for a short-term subscription every few years since it is all I can afford. Since I first started using the site in 2002, it has become much easier to work with and add information to my personal family tree since they started using the "hints" and letting you transfer information quickly to your tree by doing side-by-side comparisons of the data with the people in your own tree. The cost is what makes it most difficult for me to use. I can only afford short subscriptions every few years. I recently took advantage of the half-price six-month subscription, and that has been great.

It was more than 15 years ago when I used Ancestry so I am sure it is even better now but it was great then. I was able to trace my family back to the 1700s. I used several tools and Ancestry.com was just one of them. They gave me many leads and I appreciated all the help and information. The census information was very helpful. I not only learned about my family but their neighbors as well. It gave a fuller picture of the lives of my family members including jobs and a good idea of the type of life they had. I would recommend the site as a part of the search for family history. It was helpful for me. I am considering updating my family tree and also considering the DNA testing.

My maternal great-aunt has a paid account and has used this site for a great deal of her own research, and highly recommended it. I signed up for a free account on Ancestry.com to look up ancestry information at the prompting of one of my relatives. I was able to look at a little of what my great-aunt had accomplished. I dislike that membership is so expensive and that so little is accessible without one. It would be nice to be able to view more as a guest. But I love that information and pictures can be easily found. There is a lot of fun things to do, like creating a family tree and researching things such as census records, etc.

I have my own membership that I use for Ancestry.com. I have started my own family year. Sometimes I'll let my relative's send their own DNA for their results. I have used it to find out about my own ancestry. The process was easy, quick, and affordable. They mailed me a case for me to mail my swab in and mailed me my results afterwards. I had questions that were answered very fast and customer service was patient. The swab for my cells was a better idea to some other ideas some websites had. But I disliked the format my results were in. It was a bit hard for me to understand, but I eventually got it. I also wish there was not so much information, only really wanted my results.

Don't use Ancestry, they are horrible. The test takes forever, we are at over 10 weeks and even though we sent in the tests at the same time one is looking like it hasn't even processed 10 weeks later. The sad thing is they took down their comment and discussion boards saying that they were not user friendly or maybe they don't want potential customers to realize how bad they are.

My wife and I have Ancestry access. We each have our own family tree (which we can connect to our children). My wife has also used the paid genealogists to do additional research. Generally, Ancestry has been fantastic. I have used the website for over a decade and paid for annual access for much of that time. I don't have any complaints. I can find info on many of my ancestors, and I like the fact that I can connect with other family trees (linking my research with others'). I also like the app. There is a lot to access but I would prefer a simpler access system (if I pay for access, I would prefer to be able to see everything).

A bit expensive but worth it when you learn new things about your history. Went on the site so kids will know where they came from. I have used Ancestry with my mom to find out about her Scandinavian ancestors on her dad's side of the family. Fascinating to know what part of Europe and Scandinavia they lived and finding out one of ancestors had a town named after them during the 16th century. You go on the site to try and find information and when you do it’s amazing and when you don't you try a different way. The site was very easy to use. When a person comes up that you didn't know anything about and it leads to finding about their families and where they lived. Learning about the site gets you addicted to want to keep researching. Making notes or printing out the information is a great thing to do for future generations to know. I want to learn as much as I can to keep a journal for my kids.

I use my Ancestry.com membership every once in while and I had a great experience. It was a lot of fun. I started my family tree and got to learn a lot about my family. It gives you a lot of detailed information about my ancestors and I also got to learn lot about the culture in which my ancestors obtain. And I got to learn about my heritage which I found out to be very German. However, I wish I had more money so I can continue to use this great website. I have not used the DNA service cause I can't afford it. I also wish that I had more time in the day to look up more information about myself and my family.

Ancestry gave a lot of info I did not know about my genealogy. My husband uses it a lot more than I do as he has amassed a huge family tree from this info. I have not had any problems accessing or using any of the different sites available to locate information and help in formatting a family tree, but I am not as strongly focused on building the family tree as my husband. I have used it occasionally especially when notified of any possible relatives that ancestry has located which may pertain to me. I have not built a tree, but have used Ancestry DNA service to find out about my heritage. I knew quite a bit as my family came over on the ship The Fortune in 1620, but I did not know about quite a few of the nationalities that I am involved with. It is easy to use and every month they have another site available for the public to access for information.

Ancestry.com is great. I love it. I have started my family tree with help of my mother who has a membership with ancestry.com so I use her membership and have learned a lot about my family. I have a mixed race. I have Jewish in my genes and it was pretty amazing that I had so many different races in my genes. I also found cousins I had never met and am able to talk to them about my family history. Ancestry is very good with helping find information. There was a lot of questions I had and got answers I was looking for. I found a lot of information and was exciting and overwhelming but fun. I found out my step son is 70 percent Cherokee Indian. Never would have known.

About 20 years ago, a distant relative researched my great grandmother on my dad's side family, tracking all 9 of her siblings and their offspring. As I got older and studied Jewish immigration I decided to study the paths of my other great grandparents. I started as a guest and then my family collectively got a membership that is in my aunt's name. We build a family tree. I liked that I was able to see the ship manifests and census data to see where each of the siblings moved and who their children were. Using that info I was able to find more members of my generation and connect with them on Facebook.

I did have a membership with Ancestry.com and wanted to further investigate my family heritage. However, I just found it so difficult to actually figure out where to go once I was registered that I just gave up on it. It's way too complicated. Although I know Ancestry.com is a well known site, I found it hard to navigate and find the information that I needed. I don't feel as though the support is very useful and I found that my questions were not answered appropriately. There is really nothing I have found I liked about Ancestry.com. So, it doesn't say a lot about this site. I am quite sure I am not the only person who feels this way.

I like the wide array of information Ancestry has, ranging from census records to birth/marriage/death certificate record information. I do sometimes like the access to other family trees, even occasionally finding a distant cousin or two. The census records tend to be the most useful when it comes to narrowing down dates and locations. I like being able to view other people's trees, though that does have some frustrations when you can have three trees with all different information about the same person.

I like that Ancestry is available, but it was not helpful to me. I’m not sure if they have all of the information available to people to search their family tree. I didn't have much luck getting beyond my grandparents. One of my great grandmothers was an American Indian and I wasn't able to find her. I had her full name and knew she came from Pennsylvania, but there was no available information for me to get to her in order to go any further. I was wondering if the native peoples were included in their searches.

We used a cousins paid account during a family reunion. It was very interesting to find out the lineage of our family. We were able to complete a family tree going back to our great great grandparents on both sides for our children. We were able to find some ancestors we did not know we're related and found that we are related to people which we have known as friends for many years. I like the the availability to access information on our family that we were not aware of previously and the family tree features were real unique. The information provided on the leaves was a huge help in understanding our family better and locating unknown relatives. We found it a fun task to complete as a family. We were able to spend quality time as a family getting to know details of our history and laugh to stories and memories of those we have lost and our childhood with such a large family.

When I first began I used somebody else's account as a guest to be able to do my own initial research and I soon plan to gain my own access and membership to the website and build my own family tree. I was able to do a great amount of research from their website and able to learn a lot about their mission and how their program works and I am very interested in getting involved and being able to find out my ancestry and heritage. I like how easy the website is to navigate and I like how they have designed it to draw the customer's attention and to make them feel interested in engaging and participating in ancestry.com. The only problem I have is the cost of the DNA analysis is a little pricey but because I'm so interested in the results I am willing to pay the initial fees.

I previously had a paid membership searching for family heritage and background hoping to find family members I had only ever heard about. I have heard many different contradictive things I would like to research. I also do suspect many adoptions within the family I would have liked to found further information about. I had an interesting search but was unable to move as far ahead in finding as mush information as I would have liked to find. I liked that Ancestry lead you to specifics and help with "hints" or information on getting further in the search. It was helpful to me to a certain extent. But I had been confused on some of my searching and where to go past my immediate family I currently know about. I did run into some dead ends I was unable to figure out.

Ancestry was good. I am not good with a computer, and was even worst then, but, I found some things about great-grandparents. It was hard but got a little easier as I went along. I liked the leaves. They helped me find my way. I liked getting to talk with cousins, also get to see pictures of great-uncles, and great-grand-parents. I was able to read old letters, how they fought in the war, and how they got to this part of county. However, I dislike the cost. I don't have much money, but I know they have to charge something. The price is reasonable. I just couldn't stay on there as long as I wanted. Someday I plan to go back when I feel I can spend the money.

I had such a good experience; I was shocked at the reviews, wondering if the only time a person writes a review on here, it's a complaint? I have bought tests for myself, my husband, both daughter in laws, one of my sons, my dad and my husband's father. My brother bought one and I bought one for my sister in law. Makes a great gift. Sometimes the DNA holds surprises, and if you have certain are Asian, I think it's probably not the best for you, very broad. Anyway, It doesn't break down between Scottish and Irish, most people from there migrated there from Ireland. I can tell many people are upset that they are a business. How else will they keep going? Are they supposed to be non profit?

I was charged for the World Explorer subscription without warning after a free trial. Since there was no new information forthcoming more than I had already provided, I cancelled it promptly. The cancellation application informed of a refund due. At the same time the site offered upgraded services for an additional fee! The help link leads you to an FAQ page with no way to communicate directly with a person. To be fair, I could not give them a 1 star as there wasn't an opportunity to be rude. I am also waiting for my results. The site should have warned about the wait time to manage expectations and not find out about the delay at the member's log-in site (You have had to pay for a kit to get here). If you want prompt results or plan on giving this as a present, don't buy the service or the subscription or if you have an account, any upgraded service!

They just tried charging my account $150.00 because my "free" trial ended. I received NO warning that this was going to be taken out of my account and had to spend almost 30 min waiting for a representative to answer my call so I could get the charges knocked off.

Worst experience ever. I requested DNA testing and received inaccurate information that I was 34% of European descent 14% Irish when I am of French and Scottish descent. I was then informed that I had 692 4th cousins none of who I knew. For all this banal information I paid $100.00 with no refund options. Google ConsumerAffairs reviews and you will find all negative, very dissatisfied customers.

I did a free trial at the site to find information about my ancestors. Very little information was actually available at the site. So I cancelled to avoid being charged for a site that wasn't helpful. Even though they sent a cancellation number, they bill me monthly on my credit card. I want to warn others about their practices. Don't sign up for a "free" trial. They will ignore any cancellation.

This is another data collection website for the government. Just like facebook.com people freely post information about themselves. Not realizing they are willingly giving out the information for free. Even when you request the information to be private it's not! With extra pay you can access that information from another account. Your credit card cannot be deleted from their website. It's held hostage. It's best to use prepaid visas or report it stolen and get it replaced upon completion.

I set the date in my calendar and got online to cancel a FREE trial before it ended having already paid $99 for a DNA kit. When I noted that Ancestry.com automatically billed my credit card twice ($39.98), I called customer service and politely explained the situation. She said she believed me, but it is the policy of Ancestry.com NOT to refund customers' money so there was nothing she could do other than cancel my subscription AGAIN. I now doubt the results of my Ancestry DNA test - especially after reading other reviews. Ancestry.com needs to be investigated for fraud.

I requested my DNA kit when Ancestry had a "deal" @79.00. I received my test and returned it within the week. After about 5 weeks, I got my results, such as they were. Nothing specific at all... everything I was could have come from anywhere in the world! It was 24% from this country, oh but wait! That 24% can also be from another country, or another country. So for every percentage that I am, I could be from just about anywhere in the world! Unfortunately, I was looking for answers, since I was adopted and know nothing about my family history. I have several medical issue. It would be great if I could find someone that shares my medical history. And the best part, Ancestry tells us they have millions and millions of people in their databases. So tell me, how in the hell can there be no one that matches my DNA??? Do not waste your money. Hire a investigator instead. Save yourself some heartbreak.

For the past several days... "Page not found"... Sorry can't access... and just failed!!! I PAID for a year subscription and expect to be able to access information. There is no place to email or place a comment complaint or ask for assistance!!! GRRR... Come on... It use to be so easy!!!

I purchased the DNA kit for my wife for a Christmas gift. Her Dad dies about a year ago and her mother was still alive (at 85). She, like many wanted to trace her DNA to see what exactly she was. After all her Dad and her Mom both came from a background with very strong American Indian roots. In fact her dad took her to the reservation when she was a child w/ her grandfather. Not to mention her Mom told stories of visiting her grandfather in Tenn & Alabama at the other Indian reservation. She even spoke about hanging fruit and such from the Tee-Pee. So it was well known throughout the family that there were American Indian roots. Now we never expected to hear that she was 100% American Indian and we even joked about her being 1/3...1/2...etc. So we were excited to finally get the results.

After paying almost $100 for my DNA to be tested, I could not believe that in order to try to find family members on their website you have to sign up for a ridiculously expensive monthly subscription!!! I thought I had done my research but man was I wrong. Had I know this is what Ancestry.com do to their customers I would have chosen 23andME instead. So disgusted and felt like I threw my money away.

We purchased 4 DNA test for my family and after all of them were done, result were ridiculous. When you create your account, it does ask you what country you were born so definitely I listed my country of origin located in Eastern Europe. Results showed that I'm Eastern European for 96% which is kind of ridiculous because Eastern Europe includes the countries of Russia, the Czech Republic, Poland, Hungary, Romania, Moldova, Croatia, Lithuania, Latvia, Estonia, Slovenia, Slovakia, Bulgaria, Ukraine, Belarus, Serbia, Montenegro, Bosnia and Herzegovina, Albania, Kosovo and Macedonia. I thought they will give me more detailed results and more information. After first result was done, I wanted to return other 3 since they never been activated or sent. Boxes were sealed and stuff. They denied to refund money since it's against their policy. COMPLETELY UNPROFESSIONAL AND NOT RECOMMENDED!!!

Like the commercials on TV showed, I was hoping to find out more about my genetic background. I was expecting percentages of Asian ethnicities like Mongolian, Japanese, Korean etc... but instead after waiting what seemed like a couple months I received this... "Ethnicity estimate: 100% Asia East". Are you kidding me? How general and broad is that? I already knew that. I immediately sent a complaint through their website. Then received this reply:

I ordered a kit on Friday and canceled shortly after (same day) because the results are taking months which is what I read. The representative told me the order would be canceled in about 2 days and that I would receive a full refund once that was complete. Nothing had shipped at this point. Now it is Tuesday morning and I have a shipment notice with tracking information in my email. They could have canceled before that order was processed and shipped.

First let me start with saying you'd seriously believe the customer service reps are idiots. Borderline **. I am not sure if language is a problem or not but asking a simple question is quite literally like getting your teeth pulled. More often than not they'll respond with a useless scripted response that does not actually deal with the issue at hand. But then Ancestry.com is the embodiment of scam-artists so they probably hire individuals with all the moral fibre of a skunk. Or a slug.

Ancestry.com has a no refund policy regarding their monthly accounts and they bill a day earlier than your account is due payment. I called to tell them I wanted to cancel and I would like a refund because I literally cancelled 1 hour too late. They say they cannot refund me unless I was on a yearly subscription. So they can refund 400.00 dollars for their yearly accounts but refuse to refund a 44.00 charge. Ridiculous. I will not recommend this company to anyone and if I do I will make sure they do not sign up for the free trial because they will get charged a day early. I will dispute the charge with my bank.

I feel so badly for the people who have been ripped off by Ancestry.com. 10 years ago I received a 3 day trial and then cancelled. The information that I looked up was very accurate. I told my husband that they must have been bought out by another company who could care less. My recommendation is always to look into a company before you invest.

I ordered a DNA kit from Ancestry.com. I sent it back and today I received the results. I had researched my mother's lineage to Sweden, back to the 1600's. Realizing 50% of my DNA is from my father, on my mother's side with generations going back to Sweden to the 1600's, I should have had more than 5% Scandinavian in my results. Both of my mother's parents were Swedish, as were their parents and so on... back to the 1600's. That should have produced more than 5% Scandinavian. It showed 58% of my results showing Great Britain. This is not believable or reliable.

I signed up for the international membership at Ancestry.com. I have discovered the company is housing fake information. To explain, I found my grandmother's marriage license with picture and the information claims my mother is illegitimate, among other things. This is a fake license purposely put on the site to be misleading in the most cruel, criminal way. This company should be shut down immediately. DO NOT USE.

Ordered 2 kits for Christmas for my parents a month ago and found out today that they never made it out of the local post office. After speaking with Ancestry, they were apologetic but told me there was no way for them to expedite shipping replacements. The new kits are going back out via the US Postal Service and will not arrive for another 5-7 days. It's extremely disappointing. They could not find a way to deliver them faster given the circumstances and the fact that it's Ancestry's responsibility that their shipments arrive successfully.

I made the mistake of ordering test kits for my wife and a daughter, from another marriage, before I read any reviews. Both women have well documented Native American ancestry. I was told by the Ancestry folks their DNA data bank goes back 1000 years, then I was told 500 to 1000 years. Then they send me an e-mail stating any ancestor going further back than a GG grandparent (150 or so years ago) cannot or may not be traceable? How can a DNA finding not produce GGG Grandparents results but show the ancestors going back to grandparents 10-15 times removed!!! BUYER BEWARE!!! One statement seems to cancel the other. It's sounding like a scam and I'll report back after I get an answer from them soon.

To get a DNA test kit, you have to subscribe. The problem is, you can't cancel very easily. And it's $20.00 a month. I hate it when company's make it difficult to unsubscribe, hoping you'll just give up or get frustrated and let the subscription continue until you really have time to sit down and work through their cancellation process. What worthless business approach-- let people easily cancel if they want to cancel. They have a support document that supposedly guides you how to cancel, however, my account information did not have an online option to cancel, as the instructions implied. So I eventually had to call in and cancel. I won't be using Ancestry.com again. What a joke.

I purchased a DNA kit as a gift on a Black Friday Cyber weekend special that was being offered and the next day I told a co-worker about the special. She promptly ordered a kit as a gift for a loved one. The very next day I received an email stating that if I referred someone who bought a DNA kit, I would receive an Amazon $10.00 gift card. I called Ancestry to let them know of this and give them the info so that I could get the referral gift and a lady in customer service who said she was a manager, said that she could not honor the gift card. She offered me a free month of Ancestry but wanted my credit card to set up the account. I asked twice to speak with a manager that was over her department and she again informed me that she was a manager and I could call back but may get her on the phone again. She said that they were all managers and would not give me the information I required or give me the referral gift.

A few years ago I sent samples to Ancestry to learn my ethnic background. The results said my ancestors probably came from south east Asia. Recently I sent a new sample and the results said my ancestors came from Europe. Did they move? Also there is an explanation of why native American ancestry is not listed. Now there is a big TV ad where the woman says she is 6 percent Native American. What gives?

My wife and I bought two DNA kits and followed the instructions to the letter. My wife's information was posted first. We do not know anything about her family (adopted). It gave us some info about possible relatives. After many more weeks my information was posted. Strangely it matched my wife's info exactly to the estimate of her heritage. It even stated that my wife and I are brother and sister, maybe even twins. I live in the south but the jocks are not true. I would tell anyone to stay away from this company if you want to know where you came from.

My daughter asked me to try the 14 Day Free trial due to a class project at the end of the school year last year. I signed up for the free trial then around the 12th day I set a reminder on my calendar to cancel. I got online and hit the 'cancel my subscription'. The site went to a page that looked like the site was having issues. I tried again on the 13th Day and when it did the same thing again, I sent an email to the company at the address they advertised on the website: ancestry@ancestry.com.

The old bait and switch, really bad testing. After sending in two viable samples, and thinking that they would expedite my test after failing to extract DNA the second time, and waiting over a week for the third I gave up. They also don't tell you that there are long processing times because lab in which they process them is backed up (they don't tell you that till you pay them). Can take many weeks. We were also did one on my wife and her results very broad so they are of little use. After talking to an Indian tribe ancestry they said they do not use ancestry.com because of poor quality. They don't trust the results.

As a former computer programmer, I believe I am in a good position to rate the workings of this program. The programmer appears to be unqualified for the immensity of the job. Managing all of these records is a challenge and requires EXPERIENCE. Today I wanted to continue some research. I put in the individual's name and the name of her parents were different than what I had printed out the last time. Last time her father's name was Richard ** and today it is David **. The program no longer prints the "tree" as it did 6 months ago. I did not receive a notice of changes.

I had been pleased with Ancestry.com until this week. When I tried to access information from Family Tree Maker, it was logging into an old username and had me listed as a "registered guest" and gave options for buying a subscription. I logged in from their login page and changed that username, which didn't help but I could still log in from their login page. Now, I'm locked out of my account completely and my PAID subscription does not expire until February 13, 2017. Plus, I even bought an upgrade of FTM.

I signed up for a DNA test the early part of this year. After waiting 8 weeks for results I was notified that I did not have enough DNA in my saliva for testing. I submitted again and received the same message after 8 weeks. I notified the company who said they could not refund my money after 30 days but they would be happy to send to another person. I had them send to my sister. She took the test and was just notified that we are 67% British and 27% Irish. This is very, very wrong. I know for a fact that my mother's grandmother was 100% Comanche, her father was 50% Comanche and 50% English, and her mother was 100% German. My father's parents were Welsh. My husband had a similar experience. His test was a gift from our daughter so we were only out $99. Still we are very, very dissatisfied and believe this is fraudulent and should be investigated by the AG of Utah.

I read several complaints about Ancestry.com and I want to give you my opinion. I love this company and the service they provide. It has completely met my expectations and cannot understand how people can be unhappy with this company.

I’ve used ancestry.com since 2000. I’ve used it a lot. As a long-time user who really knows this website, I’m frankly shocked when I hear or see their advertising. They make it sound so easy and fun and exciting to “discover” your ancestors and build your family tree, and their DNA matching. Uh, well…. Not so fast….

Internet & App companies with slimy hidden subscriptions are no different than pickpockets on the street. Is this what they are teaching in business school these days? Steal from your customers until they audit their CC statements? What kind of business model is this? Buyer beware: Ancestry.com is SHADY! Like so many others, they are sneaky ** using the terms & conditions to hide the facts. They are keenly aware that nobody reads T&C. If you run your business this way, it's a house of cards. I'm happy to add some wind. Clear and honest marketing makes for happy customers. They are internationally deceptive. Shame on Ancestry.com. If they sell you a month, you are buying a subscription! They won't easily make it right for you. Dirty!

Closed this account over 8 months ago. Randomly I began to see charges and I did not reopen this account. I called and they would only refund 1 out of the three charges... I have been trying to get in charge with the fraud felt and no one will get back to me. I believe this company is doing some sketchy things and certainly will not help you. Maybe a scam website. All should check their bills...

I got my dna and that was fine... but the problem is that the people I was matched up to people in Puerto. And got very upset when I sent them my information. Out of 300 the percent is Spanish... I'm Italian. I sent over 300 emails to everyone on my dna list. No response. All I got from ancestry customer service is that people may be on vacation. Really they were on that day... I'm very disappointed. I can't believe this happen.

Ancestry advertises itself as being at the forefront of DNA testing - the type of service that provides detailed, itemized information about your heritage. That's not at all what I received. It was purchased in order to learn the specific genetic makeup, which we knew previously to be primarily western European including a large amount of Irish/English/or Scottish heritage. The results of the DNA kit were not specific to any helpful level. Western Europe as a category is very overly broad and vague and no informative. British is also overly broad and does not distinguish between Irish, Scottish, English, etc. Since the majority of the results were grouped into Western European and British, it tells us very little about our heritage. We knew that there predominantly western European and some Scots-Irish, but this does nothing to provide further specifics. I am asking for a full refund.

After waiting five months I finally noticed that they had sent my results via an email to my old account at Ancestry. I could have done better by drawing circles on a map of Europe myself. My business partner still hasn't gotten his results. I wrote a letter of complaint and the response I received was from an executive who used only his first name. There was no apology or attempt to set matters right. Instead, he boasted of Ancestry being the most accurate company in the business. His response was totally unsatisfactory. His style was totally unprofessional and I cannot believe he works in the Executive Office. I wish I could attach a receipt but all I got was being billed on my credit card.

Once they sign you up, they think they've got you -- just like every other corporate giant. The thing is, you invest so much time creating your tree, that it's hard to walk away. However, I have been a paid subscriber off and on for years and have found other websites with just as much, if not more, info and not nearly the technical glitches that bog you down on Ancestry.com. I received absolutely no support for tech dept. And very cold unaccommodating "assistance" from customer service. A big fat waste of money and time. They spend more on advertising than they do on staff to assist you. Bug off Ancestry.

My family tree has been traced back to 1557 England with Queen Elizabeth the first. It took my aunt several years to compile this information and completed it. What Ancestry.com has for my family line is all wrong. There are people there that have nothing to do with my family heritage whatsoever! My advice is, do it the hard way and end up with the correct information and forget the "easy" way. It is a waste of time.

They will tell you it takes 6-8 weeks to get you your DNA testing results but after 5 weeks of having received the sample, now they've email me that "Lab Processing" has just started and I need to wait 6-8 weeks or MORE to see the results.

Ancestry information bogus - When comparing ancestral information offered by Ancestry.com with actual historical personages alleged to be part of my family's history, with even cursory (Wikipedia) research, the material offered by Ancestry does not reflect actual history and personages. Bunk! Beware!

I ordered my DNA kit in April. They said 6 to 8 week you get your results. I received it in May and received Email confirmation May 28th that it was activated. I then received email June 7 that "we’ve received your DNA". And it would be 6 to 8 weeks to get my results. Then on June 28th another email "Your DNA is now in lab processing. And it will be 6 to 8 weeks to get results." Then another email on July 11 "Action required - we need a new DNA sample. Unfortunately, after multiple attempts, we were unable to use the sample you sent to AncestryDNA. This can be resolved by submitting a new one. Just click the button below, and we'll send you a free replacement test."

I signed up for the 14 day free trial on May 21, 2016 and cancelled on May 25, 2016 online and of course they show no record of this and charged my account $19.99, which in turn overdrew my account. I tried to reach them online and could not, go figure. So, I call and the lady said sorry she can't help me - I just lose my 19.99 and my overdraft charge. Oh but she did cancel for future charges. Can I trust her? Doubtful! RUN before they screw you over.

Do not under any circumstances fork over the massive fee Ancestry demands for their "pro" genealogists. They call it a "retainer." Forget that. They will spend it all without keeping you informed at all about what they are doing. I contacted them with three simple goals, asking that they keep me updated as our family money was spent. I primarily wanted to find out if they could locate any records for my Dad's family in Ireland pre-immigration. If they hit a wall there they were to focus on the other two goals, which was simply tracking some more recent, living relatives whereabouts. I got ONE email saying they had spent a few hundred dollars merely looking at census records that I had already examined. Then they wasted hours looking for Irish county of origin info which I knew and had already given them!

I am religious about unsubscribing from spam I don't want - especially when I get spam from a website where I purchased something, but didn't create an account or join. Ancestry.com will MAKE you call them to completely unsubscribe. You can "unsubscribe" from their lists online, but if you read the fine print on their website it will tell you that you have to call them to REALLY unsubscribe. This is fraudulent in my opinion and disingenuous at the very least. Beware of dealing with Ancestry.com. I filed a complaint with the FCC against them.

They charged my card in early April. I did not receive my package and realized I had given them my former address. I called them in May and corrected the error. I was told it would be shipped immediately. It is now the middle of June - no kit for DNA testing. I called and explained that I was no longer interested since I never received my kit back. A woman who I could barely understand told me it was too late... at least I think it was what she said.

I wanted to cancel my membership because I didn't use it. I tried to call and stayed on the phone for over 30 minutes with no answer. It says in the phone you can cancel online but when I tried to click on the cancel subscription link nothing happens. I have tried many times with no luck. I guess I will have to contact my credit card and tell them to stop paying. THINK LONG AND HARD BEFORE SIGNING UP!

I ordered a DNA kit on 2/27/2016 and was immediately solicited to get a $10.00 gift card for myself and a $10.00 discount for anyone I referred who also purchased a DNA kit. I made a referral that same day and the referred individual purchased a DNA kit with the $10 discount received. I have not to this date 5/27/2016 received my $10.00 gift card for making that referral.

If you decide to join after your free trial it is almost impossible to cancel your account afterward. I cancelled my account two months ago but they continued to remove money from my account. I went through the cancellation process again today and I'm also disputing the $40.00 they've removed from my bank account. I've also asked that no more payments be authorized to this group. If you try to call them they will not answer the phone. You will get a message that they are experiencing extremely long wait times and after 45 minutes, I hung up. I did my cancellations online even though I wanted to speak to a customer support person. I didn't find anything new on their site that I hadn't already found on free sites that are available. I've known a couple of people that did the DNA testing and they all received exactly the same results even though they are not related to each other.

Got my DNA test back - it showed a half-sister that my mother admitted to but shoulder is a first cousin. No information on an unknown father or his family fictitious 5th generation people overseas. They wanted me to fill out a family tree this way they could use names to do their history on the family tree. Do they collaborate with other DNA companies? I think not. What they have showed me is fraud misleading misrepresentation and should be closed down. Bottom line - they're stealing. They will eventually get caught and it won't be soon enough for me.

Wanted to start a 14-day trial but the confirmation never went through. I called support today and thankfully she said that I don't have any hidden subscriptions. Tried asking her if there was a way to delete my card information or my "registered guest" account altogether but apparently they can't do that. Ridiculous, if we don't want our card information on there or an account at all, why make us keep it? Kept telling me that she couldn't take off my info since they can't "see anything" which prevents them from deleting it. Considering the fact that I'll never use it means that I'll have to get a new card just for reassurance purposes.

Like many others, I tried the free trial but found I did not discover anything new, so I didn't buy the membership. Later I got an offer via email for a 6-month subscription for what I thought was a reasonable price and I decided to take it. I thought, after all maybe I didn't spend enough time the first time since the trial was so short.

The information is incorrect on Ancestry.com and I can find the same information for free online.

I am very happy to report that Ancestry.com has fixed my non-functioning account. It now works. This good news is because I faxed the corporate offices of Ancestry.com using free FaxZero online, with my email account. Ancestry responded by repairing the account, which was for a 14-day free trial. They have now given me a free MONTH in compensation! I can use it until 10th June 2016. If anyone else has a problem with their Ancestry.com account, I strongly recommend you fax them online to the corporate head office. I got great results. My rating for them now boosts up from 1 star to 5 stars.

This website always looked kind of interesting to me so I gave it a try. Through a horrible mobile experience, I was prompted to upgrade my plan -- unbeknownst to me. I thought I was registering for the advertised free 14-day trial. I was immediately charged $34.99 for a service that offered nothing besides what is already public information/records.

I have a paid subscription to Ancestry.com. In fact, I have paid for two 6 month subscriptions now. Actually I was not aware I was paying for these subscriptions as an old mail email address was used to notify me...my mistake. However, I have tried to use it very infrequently...perhaps three or four times in eight months because when I go to the site my name is at the top but when I click on a note or a link, I am asked to subscribe! Therefore each time I assumed I was not a member. By the way, never was I given an option to log in...just an option to log off. If I am logged in and my name is at the top and there are many leafs awaiting me, then why am I not a member! Why am I given the option to pay and become a member!!!!

Very dissatisfied with trial subscription. The "free trial" was a farce it kept wanted me to upgrade. I was charged for my free trial!! Even after a bad experience with customer support Bill suggested I like them on Facebook. Still looking for that dislike button on FB.

The new version of the Ancestry.com Tree application is such a disaster. I make my living with Genealogy and have used Ancestry to build trees for clients. The new version has so many problems it becomes cumbersome to use. The FIND button disappeared from the tree view. You now have to go into someone's profile view to find the Find button so you can search for someone in your tree (stupid). It is also so slow now, I can't take it. The History view is the default. How useless this view is. But the Number One problem is it fails. When using it, many times clicking on a menu item to open it or an icon to open it fails. You have to then exit Ancestry.com and reenter it to start working again. This program gets a big fat "F" from me. Wake up Ancestry.com.

I went on this website and gave them my credit card as required. I then started to use the service and found that there was very little information that I could find. Two days later I cancelled the service. I just got my Visa bill and there was a charge for $149. I tried to call to find out what happened but of course the cancellation button, no one answers. I then called again and went in through another button and of course they answered right away. They disputed that I had cancelled my policy and said that I was supposed to get an email. I said, "how was I supposed to know that?" All I know is that I did cancel through their site. Bottom line, they refunded all but about $25. Nice quick way to make $25. A total scam.

I've subscribed to Ancestry.com for years and have spent a lot of money, including paying for dna testing. Over the last six months their website interaction is very, very poor. It is now a waste of money to subscribe because the site is down more than up. I've repeatedly emailed Ancestry.com about the problem and the service has gotten worse and not better. Go to another genealogy site and stop wasting money. I am after all these years.

Many years ago I had a subscription to Mundia.com and remember enjoying it. Mundia was either overtaken or absorbed, and at that time I didn't have much time to devote to researching family history, so I didn't think much of it. Another family member also had a basic Ancestry.com account, too. No problems were encountered, so I had a very high opinion of the company and its services, which made me eager to sign up for the 14-day "free" trial subscription. I didn't sign up after the trial period because of such utter disappointment in what they have to offer and in how they market their services. Here are some of the issues:

I get this statement numerous times in a day limiting my ability to use the site-- "Our hint system is temporarily offline. During this time, hint notifications may not appear and existing hints may be inaccessible. We thank you for your patience while we work to resolve this issue." I use Ancestry in the past 8 years and not experienced this message.