AncestryConsumerAffairs Unaccredited Brand
My son has been begging me for the past couple of years to buy this for him and I didn't like the cost of it so I kept putting it off. Well, my son saved his money and told me that he will pay for it if I order the kit for him. So, I told him I would look into a little first to make sure it's what you're looking for in results. He wants it for learning about his blood history and finding family members. Unfortunately, this doesn't help too well in that unless other family members out there did the test too. So, I read some more info the website and it can be a tad confusing to understand what you really get with the kit itself (since there are lots of extra add-ons you need to purchase for more info) because it's deceiving.
They have a sale going on for $79 instead of $99 so I thought well I guess I can just try it out and my son will be happy. I was going to buy 2 extra kits (3 total) for my other son and me. After getting to the end of the transaction they ask if you want to add all these other things you'll need to access A-Z... well it's not cheap! So I said nevermind sounds like a little scam to get more money and I thought I didn't complete the transaction since it was asking to add more to my order and I exit out of it. Then a couple minutes later I get an email notification of a charge on my card. So I immediately called customer service to cancel the order and get a refund. They said no problem and canceled my order and said the refund will be issued back in about 7-10 business days. They gave me a verification number of cancelation, so I'm thinking I'm good. Ummm nope!
The next day I get an email stating "Great news–Your AncestryDNA® kit has shipped. Your DNA kit should arrive in 7-10 business days (or earlier if you chose expedited shipping*). It will have everything you need to send your DNA sample back to us, so you can start discovering more about who and where you come from. You can track your package by clicking here..." So, I check it and it doesn't show like it's coming to me, so I'm thinking maybe they started shipping and now it's being shipped back to them, nope, a package arrived about 5 days later with 3 kits inside! Umm, I'm not paying to ship them back nor have tests done!
I never received an email from Ancestry of purchase or cancelation/refund, only email of shipping (weird). So, I checked my credit card and it looks like they credited back my money, but not sure if they are going to recharge me! They shouldn't because it's not like there is anything fancy inside the kit, just a saliva tube, mixture tube to preserve it, a ziplock bag to put it in, and an envelope to mail in the sample. I'm just disappointed because their commercials are deceiving and had my son excited for nothing on top of him knowing the kits arrived and were not doing them.
There were glaring errors in my DNA report. One is that my Jewish ancestry is higher than 68% and the report excluded my French heritage on my maternal grandmother's side. (It's not just what she told the family; her maiden name was French.) I would like a refund.
My wife spent her hard earned money to buy this kit because I’m adopted with unknown family/lineage. #1 - You have to fill a tube with saliva, not swab your gums like the commercial says. Very misleading. #2 - The results took over 2 months. #3 - They finally arrived saying “I’m %50 from Europe...%50 other possibilities. Seriously? That’s so vague. EVERY ** person in the US is from Europe. #4 - “No other information provided” on me. #5 - The website is purposefully impossible to navigate and find help or contact. (See other reviews). After a half hour of searching I gave up to come on here. This was a total disappointment, they offer huge discounts on family member kits because they NEED other family to join in order to give you some actual results. Do not buy people. Horrible.
Ancestry had a computer problem a couple years ago and accidentally deleted many people in my trees. For the longest time, I couldn't get them to admit any wrongdoing but I finally got an honest person who admitted to me that this did happen and many people were affected. For years, I have tried to get them to rectify this but they say they can't. I have paid the premium price for over a decade and for ancestry to not have a back-up or some way of fixing this very common problem that was initially started by them, is inexcusable. The company knows that they are really the only company available that does this kind of service and they take full advantage of it. They could offer a print option so that you could keep a hard copy of your data but since they want to bleed you for as much money as possible with their various products, i.e., ordering a bound family tree book, etc., they won't do this.
This work has taken me thousands of hours of hard work and now it is corrupted and/or deleted. This is not even acceptable, however, I'm confident that Ancestry will continue this until they are forced not to. I encourage others if you are able to find a way to research your ancestry, try to find anything other than Ancestry to do it with. It may not be as comprehensive initially, but it will save you so much grief and frustration in the long run. Good luck!
We paid for the All Access Membership which was advertised as including access to Newspapers.com and Folds3.com. The first time that we tried to use these sites we could not sign in. I had to call Ancestry.com for help and after waiting on the phone for over 30 min I was told to call the helplines at both sites as Ancestry could not help. I called the sites and was told that I had to register my complaint online, which I did. After much back and forth communication I finally could sign on to Newspapers.com but could not read the clipping I searched for.
I contacted both Newspapers.com and Ancestry.com again and explained the problem. I was then told by Ancestry.com that the All Access Membership only included the basic Newspapers.com and that we would have to pay an extra monthly fee to read what we was searching for. $45 a month may not be much to pay for some people but for some of us it is. We will use the balance of our membership since we have paid for it but we warn anyone to exercise buyer beware when dealing with Ancestry.com. If anyone wonders what has happened to the quality of honest business dealing in this country this is a good example.
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Ancestry.com DNA test results were a total disappointment. Somehow they got my father's name instead of mine. THERE IS ZERO customer service so no way to get in touch with them to change it. The DNA results were very limited and did not agree with the DNA test results I got from MyHeritage.com. In my experience MyHeritage.com is 100% better for DNA testing. Ancestry.com looks great on TV ads but not so much in reality. Also they claim you can search on their site for free - not true.
This is a rip off company. The DNA results are completely wrong. And also just gave a general results of being from England. We are all from the European Countries. That reside in North America. Very dissatisfied. I want my money back.
Beware of the trial subscription if you purchased the DNA kit. On my initial and subsequent visits to their site I had almost full access to what a subscription would provide. I didn't know this until I tried the Free Trial subscription, and found it not necessary for what I needed, so I canceled. After the cancellation I was blocked from all the access that I had prior to this. I called (30 min wait time!) and was told that initially, with my DNA purchase, I was "grandfathered" in and had almost full access, but canceling the trial subscription, automatically canceled my "grandfather" rights. I asked where was the warning that this would happen. They referred me to something buried deep in their web, but I haven't found it yet!
I signed on to Ancestry.com for one month ending Jan. 1, 2018. I gave them my credit card number for this service expecting that it covered the cost for one month only. I logged on their site on Jan 1, 2018 and wasn't able to continue my searching as I expected so felt certain that my service contract was ended. However, on Jan 4, 2018 my credit card statement indicated that I had another charge for the month of Jan to Feb 1, 2018 added to my credit card without my permission.
I was never contacted by Ancestry.com to remind me that my service was ended or that they were going to charge my credit card for another month. I feel that they have violated the use of my credit card and I feel that I have been robbed by this company. I have contacted them by e-mail to ensure that my subscription was cancelled and they have confirmed that it is cancelled now but not until Feb 1, 2018. They have stolen an extra month from me without my permission and have not ceded my credit card. Further e-mail or telephone contact was not successful. This is highway robbery and the general public needs to made aware of their crooked policies.
We received a couple of DNA testing kits as a Christmas gift. Although skeptical about the security risks and past poor experience with Ancestry.com's system, we decided to look closely at what the service has to offer. We were shocked when we read about the company's policy to own aspects of the DNA in perpetuity! Add to that the boilerplate language that says if you agree to the testing that information pertinent to your health could be revealed to third parties. NO THANK YOU. And those third parties could be individuals the company has identified as kin, and no, there does not seem to be an opt-out process from this kind of sharing!
Having DNA results "integrated" into their family trees is concerning as well, especially given that their family trees are not that accurate and it appears that anyone with an Ancestry.com membership can log in and add to existing trees. Maybe okay for entertainment purposes, but not for anyone serious about genetic genealogy! Given the understanding that people receive Ancestry's DNA kits as a gift, there should be a swift and simple way to decline participation and return the product, but NO. There is a phone number listed that you can call if you want to return a kit, but you have to know the last four digits of the credit card that it was purchased on! Yeah, right -- like I'm going to ask a family member to give me their credit card number so I can return the gift or give them the aggravation of trying to return it! Calling the specific number for returns as on their website yielded no help at all!So, we resorted to calling the main information line and waited a very very long time on hold (15 or more minutes maybe?) and spoke with a rep. We explained that we were not comfortable taking the test and wanted a refund. The rep said that they could not look up information on the kit with our name and address (where the kit was mailed) and that to get a refund that the gift giver would have to request the refund! What scammers! How do they get away with this????
When I looked further on their website, I also noticed that there appears to be no such thing as a full refund either! If the kit is returned within 30 days, the refund can be in the $50 or $75 dollar range -- after they take out shipping and possibly other fees. If it's over 30 days since the kit was ORDERED --not shipped, mind you, just ORDERED, there is NO REFUND!!!
And, as if that isn't enough bad business practice, think about all these sub-zero temps that have been happening in part of the country. Have the kits been shipped in a climate-controlled manner? I really don't think so. How well does the kit perform once it has been sitting outside in subzero temperatures for 8 to 12 hours???? Who knows? For those who LOVE Ancestry.com and their DNA testing procedures, God Bless You! But be forewarned. My rant is not just an illustration of Chicken Little screaming that the sky is falling. No. But there are SERIOUS security issues to be contemplated. For anyone interested in learning what can happen when DNA is "commercialized" read "The Immortal Life of Henrietta Lacks." Let the buyer (or gift recipient) beware!
Since on one side I can trace my family back to the 1700 hundreds their analysis was 100% WRONG. The side I could trace was English and Italian. The results from the test said I was 90% Irish when at best it would be 50. However, I do drink wine and maybe it has changed my DNA. No wait. The Irish drink whiskey and Guinness.
I signed up for "free" membership to do a school project with my son. Cancelled the membership 3 times over last two months - but they keep on charging us every month. I cancelled online through my account. I also tried to email twice but they were kicked back as not deliverable. I have tried to call several times but keep getting disconnected after lengthy waiting and have not yet gotten to a human being. I suggest staying away from the company unless you want a never ending membership.
If you need to talk to them I just discovered calling and saying you want a new membership gets you to a person almost instantly. Then they have to deal with you. I think I finally am getting canceled and refunded! I guess the proof will be next month if the charges finally stop! Still suggest avoiding any company like this that doesn't answer your emails, phone calls and doesn't follow through with canceling memberships & auto payments when you request it. A person should be able to cancel with one attempt not multiple failed attempts.
I tried to reach the customer service department on the phone six times in one day and each time, I had a hold time of no less than 35 minutes so I kept hanging up because I couldn't just be on hold for hours just to ask if I can view my entire family tree instead of bits and pieces and of course I couldn't. Their DNA RESULTS are vague at best and they don't even tell you that your results are ready. You get a random email and not even on Ancestry.com so if you're not really looking out for it you'd surely miss it. I'm starting to regret my membership.
Their "minimal fee" adds up quickly! Even if you do not select to receive all of their emails, you will still receive emails from them. I have been on hold for 10 minutes already (another 10 to go according to the message machine) just to get them to stop sending me emails. Unlike most all other businesses, they do not have a simple "Unsubscribe" button. You have to call and wait on hold forever to speak to someone to get them to stop sending emails. When I finally spoke to someone to stop the emails, she wanted my current address. Seriously. So that I can now receive all their mailings? No thank you.
I accepted their advertised "free" 30 day trial on Friday, 12/13/17, during which you need to give payment information up front. Once I was able to access the full site, I realized it was not what I was looking for, and what info I was able to locate had a lot of errors in it. Within about 15 minutes, I realized it wasn't going to be what I was looking for, and cancelled the membership at that time, but received an email that while the membership was cancelled, my "account would be available..." for 30 days, indicating I was being charged. Later that evening, I got a notification that my credit card had been charged.
I have notified my bank of the situation, and they are doing a chargeback as you read this, but I suggest that you be really sure that you want their membership as the "free" trial really isn't free. Beware of ANY website, including those that appear to be above board, that asks for payment info up front. I know I wish I'd followed my own rule about not giving out credit card info before I'm ready to actually BUY what I'm looking at.
I want to sever all contact with Ancestry.com. This company makes this almost impossible. This cannot be done from their website. One must dig through their website to locate an obscure page which forces you to call a 1-800 number. You are immediately placed in automated menu frustration. Once you find the correct menu option. You are told that there will be at least a one hour wait. I want the owners of Ancestry.com to know that I will strongly support any local, state, or federal candidates or current office holders that believe in heavily regulating and punishing companies like Ancestry.com who behave this way.
I received the DNA kit. Whenever I saw a commercial on television about collecting your DNA they always swab the inside of your mouth. This kit they sent me has a tube that you have to fill with your saliva, I have severe dry mouth and cannot fill a tube with saliva. I contacted them and asked for a refund. They said that they would keep $25 Plus a $10 shipping fee. I paid them $59. They would only return $24. I think this company is a total rip-off.
I have been a member of Ancestry since 2000. I have had multiple DNA tests done, which I manage through my account. When I had my father submit his sample, I did not use the administrator option (purely accidental). After receiving his results, and realizing that they identify *me* as the donor, I called to set it straight. I was told they would fix the problem within a couple of weeks. Long story short, I have made several lengthy phone calls over the course of TWO YEARS, and the issue is still not resolved - despite being told REPEATEDLY that it would be "taken care of"! They have told me to "check back in a few weeks", or that they would "contact me to follow up" (never did).
Why doesn't anyone know what they're doing? I have wasted HOURS of my own time trying to chase down a solution. They have offered me a few months' subscription for free, but that doesn't help to fix the issue. What kind of IT department do they have, that can't make this adjustment to the account?? During today's phone call, I was told that the issue can NEVER be fixed... So why have I been strung along for TWO YEARS?! I would have closed my account and started from scratch TWO YEARS AGO, had I been given this information - but they took that option away from me by continually telling me to give them some time to fix it!
Most recently, I purchased a subscription that was to expire October 1st. I saw a charge to my credit card (which was expired, as I was going to use a *different* card when I updated my payment method on the account) for $149. I immediately went online to cancel. Still, when my credit card statement arrived, it showed the $149 charge, so I called Ancestry this morning. What a complete waste of time. I explained that I HAD cancelled online and Sasha explained that I hadn't gone "far enough", as even when you confirm that you DO want to cancel, you have to continue to another page. So, the initial cancellation did not take effect, and she could only issue a cancellation for MARCH 2018 - after all my $149 is exhausted.
I asked Sasha why there was a checkbox with the reason: "I didn't know my subscription was going to renew" when I cancelled online, if this were a unique problem. She indicated that their marketing department is gathering information, but it was not available to her. So, if they're not aware that the auto-renew is a problem, why are they polling cancellations to see who wasn't happy because they "didn't know" it was going to happen?! I asked her what I could have done differently, and she said I would have to have called and actively canceled the subscription, because it automatically renews (no opt-out option offered).
She also indicated that I had checked a "tiny box" (HER WORDS) when I purchased the subscription, stating that I had read the terms/conditions. Yes, I suppose I had - but I just didn't remember seeing the auto-renewal clause. So, despite the fact that I thought I HAD cancelled the subscription online (or so I thought), and I called as soon as I discovered the charge on my statement, I was offered no remedy (how about pro-rating a refund?) It's not like this is a few dollars, and now I have to find some way to pay for this during heating/holiday season!
Why does Ancestry make it SO difficult to cancel a subscription, yet they have no issues taking payment - even by way of EXPIRED credit card! With NO notification that the subscription is expiring, no opting out of automatic renewal, and no pro-rating payment/refunds... Doesn't it seem that there is only ONE thing on Ancestry's mind? And it sure isn't the CUSTOMER! BUYER BEWARE!
I was told $79.00. Got charged $88.00. Was told I am 98% Britain ¿? 1% Indian 1% **. Well I knew you was from Germany or I was a Dutchman but what the hell does Great Britain mean? Waste of my precious money!
I had a DNA test 3 years ago. Suddenly, my results are different on their site! I have been online and referred to call. I have been on the phone and referred to online. No help anywhere. I wish I could get my money back. I previously had problems with information changing or disappearing in my family tree.
I went on this when they had a free offer. I reviewed my dad's side of the family. The info was fairly accurate. However, they 'lost' one of my uncles. I don't see how you can 'misplace' a person. I will not use this site again.
I signed up for a free trial at Ancestry.com, one which you had to provide credit card information and which they claimed you could cancel at anytime, months ago. I didn't like their service, so I canceled within 2 days of signing up for their 14 day long free trial. Naturally I expected there to be no charges on my credit card from Ancestry.com. However it has been months since I canceled my subscription with them and I am still getting charged $19.99 on my credit card.
After realizing that I was being billed again from Ancestry I promptly logged back in and had to re-cancel my subscription. I called Ancestry's customer service in an attempt to get some answers as to why I was being billed for a service which I had canceled months ago, during my free trial nonetheless, and was told that they had no record of my previous cancellation nor the most recent cancellation I did just now even though I have proof from their email cancellation confirmations! This is unbelievable and fraudulent! I advise people to stay away from this company unless they want to continue to pay for a service that they don't even use.
I was thinking about ordering Ancestry. I opened up the free offers before and the short preview I got last time lined up with our history. This time it was completely different as though someone has changed our history. I know where my family traveled from and this time it looked like my family was from the US which is BS. They also made my family all labourers but there was great wealth, and a few famous people. Our name had surnames and we even seen when they traveled to this country. Now they are publishing rubbish about my heritage.
The main focus on the whole free page was the life expectancy!!! That tells me that this is very sick. That means any company or person can plug in a last name and see family life expectancy. Why do they post that type of info to anyone who see it... someone's family's life expectancy. You better believe they are selling this data. If you are excited about looking up your family heritage, and there in bold for everyone to see... life expectancy. Why is that even a part of the research? Why is that public information? I am going to see what I can do to stop this. It would be different if the life expectancy was just from long ago but they are publically posting life expectancy as current as 2004. That is really sick. This company is doing more with this data. I am not buying it now.
I'm writing in enormous frustration re the inefficiency of your site. Today I tried (yet again) to follow all the advice given to me from your advisors re how to download raw DNA data, this time with an IT Consultant beside me. He like myself is of the opinion that the site is unusable! Please note these random examples of the failures encountered to date: On the very few occasions when I seem to have been finally getting somewhere I just end up with a screen message from you saying that I can't use Ancestry because you are experiencing 'A high volume of traffic' and to try again later.
I'm managing my mother's account and when today her password again didn't work (which I need in order to download her DNA results for her), my partner -the IT consultant - changed it, only for us to then be told when we tried to use it - that the new details were invalid! Tonight I tried to call you, (no answer), the live chat feature is also closed... My previous telephone advisor, although very pleasant did not send a new DNA link although I had explained that the constant delays had resulted in it expiring. What on earth is going on? To be honest had my mother and I known in the first place that downloading DNA is dependent on either the use of a laptop or computer ('ancient' technology - as most people now use iPads!) we would have opted to use a different site for a DNA test.
This dependency on near redundant technology really needs to be plainly stated before people choose to buy your DNA kit. (Do you realize how frustrating it is having constant interruptions to an already seemingly hopeless task, which inform the user that this – or - that needs be updated or installed?). I'd forgotten how laborious laptops were until being expected to use one again just because Ancestry can't deliver DNA results by more modern means. While being given advice that never works I realize that the delays will not only hold up a crucially important search for a lost family member (when in view of my mother's age of 83 this is a race against time) but will of course inevitably just succeed in pushing me over into another monthly subscription payment, when really all we want to do now is unsubscribe.
Footnote to users: the Ancestry DNA test involves spitting copiously into a tube. N.B. Modern DNA test sites now use a swab! Ancestry is just NOT geared up to the service it is selling. Avoid! Perhaps if it stopped spending a fortune on its TV advertising and used the money saved to get it's service up to standard, customers might stand a chance of getting what they paid for.
I question the accuracy of the DNA lab, my husband and I submitted our DNA samples with two different activation codes and when the results came the results were identical! I think they tested his sample twice and entered the results under my code.
I am very disappointed in the results sent from Ancestry DNA. The results show 47% "Other". Are they kidding? For all the testing they supposedly do telling me 47% of my DNA is "other" is absolutely worthless. Don't waste your money.
Ancestry.com provides absolutely nothing for your money. (I have not and will not subscribe to their "services" as I've received NO value from their initial response on my test kit.) 23andMe provided much more value for initial investment. The attachment sent with the "Results" cannot be opened by any known reader. I've no clue on my heritage except for a brief, one-line description with NO supporting information. And, here's a rub - "submitting a receipt" will add a "Verified Buyer" label to your review; Okay, where do I find this? Could I have overlooked this important number? Save your money. Invest in, hey, a money market account - you'll get better return.
I ordered the DNA kit. Results came in and reported I was 15% Irish, 70% Western European, 15% other. Western Europe, 8 countries, 70%. I still have no idea what the majority of my heritage comprises. I'm very disappointed. I wish I had gone with another company for this information.
I ordered a DNA kit, the post office is returning it for insufficient address. I called and asked how do I get a refund and was told I would be charged $25, so my refund would only be $54. Ha, so I will lose money!!! The customer service agent was helpful and I realize it's not her policy. What a crock.
Ordered DNA kit. They took my money and my DNA and never gave me anything in return. It's been six months now with no results. All I get is, "Sorry we will ask for a report from the lab" and the lab has never responded and after all this time they offered me a one month free subscription. They are probably selling DNA to research labs and this is a farce to get people's DNA to do research on.
Ancestry expert review by Jami Barnett, Ph.D.
Ancestry launched Ancestry.com in 1997 and started doing DNA tests in 2002. Now, it offers subscriptions to a database of genealogy records and DNA testing for a genetic ancestry information. Subscriptions start at $19.99 per month, and DNA testing costs $99.
Historical records: Ancestry subscriptions let you access many databases to learn about your family’s history and potential ancestors. All memberships provide access to U.S.census records, birth certificates, marriage licenses and death certificates. Some subscriptions also include records from the United Kingdom dating back to the 16th century.
DNA testing: Ancestry uses microarray-based autosomal DNA testing, which looks at your entire genome at over 700,000 locations. You don’t need an Ancestry membership to get their DNA test. Regardless of whether you have an Ancestry membership, DNA testing costs $99.
Find relatives: If you link your DNA results to the family tree that you create with your Ancestry membership, you may be able to find people who share an ancestor or DNA with you. To learn about family matches, visit the Support Center on their website.
Hints: When you make a family tree, Ancestry offers suggestions to help you find additional records and add more people to your tree. These hints will show up as little green leaves, and they help you get a fuller picture of who your relatives are and what your family history is.
Gift subscription: Ancestry sells gift memberships. They range from $99 to $299 and last either six months or one year. You’ll save 10 percent on the regular price when you buy a gift membership.
Best for: historians, people doing genealogy research and people looking for genetic information about their ancestry.
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