Amazon.com Reviews

They also posted comments about my "Wish List" and the things that were on it. I did not know it was not set to "private" until this happened. I could have "sworn it was set to private by me at setup". How did it suddenly change for all in that forum to read? They made fun of my posts in the forum and appeared to "tag-team" together like a bunch of grade school bullies. When I asked why this was taking place when all I needed were some honest answers and help with my device issues, I was provoked even further.

I could tell that these members all knew each other well, like lions at a community kill. As an employer, business owner professional that I am, this act led me to believe that this is a result of Amazon help staff all having too much time on their hands at their computers possibly. But I have no way of knowing this for certain. All of my comments have been removed. Their comments were allowed to remain in the post even when it’s against their so called "Amazon Guidelines" they kept mentioning, that of which they kept telling me "I" violated even when I did not. What does that tell you?

As one person in there commented and I quote, "This one will lose her account at the push of a button," "Zar, do your job now please!" The next thing I know, I receive an email from someone at Amazon telling me I was about to be banned from ever posting on the help forums ever again and possibly my Amazon Account too! For what, seeking help with a Kindle Fire that amazon is responsible for as part of my paid for extended warranty?! And trying to defend myself from being called an idiot in a public forum by moderators that are supposed to help consumers there? Anyone who spends time in there reading will see what I'm speaking of too. Someone needs to step in on behalf of the consumer here. Amazon is crossing way too many customer rights laws and getting away with it too!

I did as they asked and sent all numbers, etc. They also wanted to know where I get my products from. This is none of their business but I told them from sales, from yard sales, online sales, everywhere I find a great deal. I was finally told that and I quote "In reviewing your account history, your account is under review." What the hell does that mean? I have improved every area that I felt I could to the point of shipping as soon as I receive an order and this is what I get? Now, they are withholding some $7- $800.00 of my money and looking at these other complaints, this is happening to thousands of sellers across the globe!

When I finally got a phone number to call Amazon, their people told me they could see no reason for my account to be in review? I have sent everything I was asked to send to prove I am guilty of nothing and I got nothing in return from Amazon but the same automated email messages saying I am in review. This is like a policeman arresting and holding me while trying to find something I have done illegally? How can they get away with this and why can I not find the help I need? $800.00 in my family is a lot of money and remember, we must pay for shipping before being paid. I am disgusted with Amazon and I have been loyal to them for quite some time. Please help me. I am desperate and angry to say the least. Thank you for your valuable time.

Then I started to receive many emails from amazon.com after that. I know I can easily opt out and now have, but when you are on a smartphone, it's not always that simple because the font is so small. I purchased a product, I didn't ask for advertisements to be sent to my personal email. That just made the word annoying associated with the word Amazon in my head. You get what you pay for.

I was then told by Amazon that they would issue a refund immediately. I was then told to call my bank back to let them know that I would not dispute the charge because then it would take twice as long. They said when they do the refund, that if I did the bank dispute, the money would not go in. I still have not had a penny refunded (almost $400). I am once again waiting on a call back from Amazon since there is not a number to the Amazon fraud department and they are the only ones to give an account status. This is the worst customer service I have ever had and I will never use Amazon again because of it. No wonder thieves use Amazon. The only person that suffers is the actual customer, sad but true.

Fast forward. Two weeks later, I'm still trying to return the book. I called Amazon and got an operator with an impenetrable accent. Different operator and accent each time. They call UPS, get back on the line with me, say it's all sorted out at last and UPS will show up momentarily. Then, I get an email with directions for returning the book which contradict the last set of directions. UPS never shows up. They tell me to contact Amazon. I've decided to sell the book on eBay and give up on Amazon.

Original Review: Sept. 3, 2012

On Saturday, 9/1/2012, around 8AM, my Amazon.com account was hacked and my email changed. I called them around 1PM and told them this, that they needed to close my account and cancel any orders. They told me that they will forward the request to another department that would take care of it and call me back. The next day, I called back and nothing was done. On top of that, my orders were shipped and my American Express has multiple pending charges. Once again, they said they will forward my request and get back to me. Day 3, 9/3/2012, I called back and same story. Nothing was done, request forwarded to another department, rinse and repeat. Please help! Thank you.

I have copied Amazon’s response to me and their view of the Sale of Goods Act and their responsibilities thereunder as follows: “We are aware of the European Directive 1999/44/EC and the Sale of Goods Act and have no intention of contracting out of any mandatory laws. However, we don't agree with your interpretation of these laws and particularly on the obligations they allegedly impose on Amazon in the context of the purchase of your ‘LG 50PK350 50-inch Widescreen Full HD 1080p 600Hz Plasma TV with Freeview’. Neither of these laws implies a right for the purchaser to obtain in all circumstances, a full refund, repair or replacement as a result of any fault or defect arising within a two or respectively six year period. We have clearly explained our position on this matter and would encourage you to resolve this issue with the manufacturer directly if our previous offer of resolution is not acceptable. – Esther **, Executive Customer Relations, Amazon.co.uk”

I immediately made a complaint to Amazon and waited a few days for a response. So, I took it another step and decided to chat with a representative and make another complaint. She apologized, gave me the generic responses and told me that the investigative team would handle the situation, but due to a privacy policy, they would be unable to tell me the results of the investigation. I received another email from the seller today, in response to my original complaint against her. She stated that she was truly the victim for nearly dying, causing the delay in delivery, making me an indecent human being that is overly touchy and feigning vulnerability. She stated that my finding her rude is acceptable because she "dislikes [me] strongly" and finds my feedback slanted and incomplete.

I reported her comments again because the situation clearly hadn't been taken care of. I made again, very clear, that this seller's behavior was unprofessional and her comments were rude and that the situation had clearly not been handled. This person informed me that he would pass along my concerns but again, they wouldn't be allowed to tell me the results of the investigation for privacy reasons. Both Amazon representatives informed me that the seller was "clearly" in violation of their policies. I asked for a reasonable amount of time to expect a result or a way to check my claim or anything to tell me the situation had been taken care of, other than the company's word.

I got the say repetitive and generic answers that told me nothing and then ended the conversation with a "Is there anything else I can help you with?" cutting me off from complaining any more. How is it acceptable for a seller who upholds the "highest standard of customer service" to tell a customer to die horribly and soon over neutral feedback? However, this seller is still allowed to email me and berate me. I wish I could attach these emails.

I have had e-mail, online chats, and phone calls with CS. I have been promised follow-up and none has come. One solution they gave was to cancel the order and replace it as they showed plenty inventory. Really?! Who in the world would do that and why? I guess, based on what I'm reading here, that they really don't care much about the individual customers (or sellers for that matter) as they have done nothing to try to resolve this issue. My order still shows up on Amazon as "In Transit" and on UPS as "Processed: Ready for Pick-up."

I know one thing for certain: I will do everything I can to buy things through another retailer in the future. I think Amazon needs to remember that many of its sellers are also its customers. It is pretty sad when they won't listen to their customers and give them the benefit of the doubt. I am glad they don't owe me money like so many others I read about here. I found another website (Alibris.com) that sells and buys textbooks. I will be doing my book business there from now on and I will be researching alternatives to making purchases elsewhere from now on. I am very disappointed. Companies like this should not be supported

I am out $250 for a defective product Amazon sold me. Unfortunately, I cannot file a small claims suit as they are not located here. That makes two out of three orders from them with problems. I will never order anything from them again. As Amazon is just a middleman who keeps their suppliers hidden, you are better off maybe paying a little more and dealing with a reputable company.

Keep in mind that I also paid them commission costs as well as $100 in shipping costs. No one will help me. They refuse to tell me which financial institution the money is being held as it's "restricted" information. My second complaint is their seller policy. It basically states that anyone who buys from me can return an item within 90 days for no legitimate reason. This includes if they just don't want it or if they've read the entire book they bought. It also allows them to file a complaint if I do not refund the money, which means they get a full refund against my will. Lastly, there is no protection set up to ensure that I receive my item back after the refund whatsoever. This is happening to thousands of people and some have lost over $25,000! Somebody, please help!

I was running my business very successfully on Amazon.co.uk and was in process to open a web store and to spread my business through Amazon in other countries like France and all of Europe. Suddenly, I received an email from the Amazon seller performance team that they closed down my account as some other seller made a complaint against me and saying I listed his branded product. Amazon asked me to make an appeal. As of that time I was not in UK. I didn’t have the opportunity to communicate with Amazon seller performance team properly with all the paperwork and proofs as my sister died and I had to go abroad. My staff was managing my work in my absence. When I came back, I tried to communicate with them and made an appeal for that decision.

For 3 weeks, I got no response at all. I made 6 to 7 calls to customer service. Then they forwarded the exact same email by saying no to me. I also forward copy of buying invoices which is proves that the claim made against us is false as the product he was claiming about was a product of a famous store, B&M store as we are buying those products from that store and selling them on Amazon. I explained everything in my emails. If you have excess, you can see as well any one can tell someone made false claim but no use.

Now, the situation is that I invested a huge amount of money in my Amazon business. I got a big warehouse. I guaranteed my home to take a loan from the bank and bought 80,000 pounds worth of stock. Now, my business closed as my Amazon account closed and now banks keep calling for payments. I really don’t know what to do, where to go and who is the right person in Amazon who can listen to my query fairly as in UK it is so easy to make fake documents. The same thing happened here as I was working on Amazon for a really long time and the person who made my complaint had only 140 feedbacks and my feedbacks more than 2,000. It means I had more happy customers and my priority is to give good products and services.

I was working on Amazon very successfully and you can see my account DSR that it was going really perfect, that there was nothing wrong with that and no one gave me this opportunity to prove. I’ve done nothing wrong and before I was in this doubt, we listed a wrong product, maybe it was my staff’s fault. When I investigated properly, I realized someone made false claim.

I request that anyone who listens to my problem please advise me what I should do. Whatever info you need, whatever proof you need, please let me know I will go anywhere in the world to show that proof. I am a genuine seller and quite keen to work on Amazon and was expanding my business on Amazon as well and my stock worth of 20,000 Pounds is in Amazon’s Fulfillment Centre. I am sure someone will listen to my request and will investigate further as I’ve done no violation of Amazon’s policies and I respect the Amazon market place policies and definitely will obey their rules and policies. My request is that I should get only one last chance to business on Amazon.

My Amazon seller account email address is ** and to investigate, please go through my email which I sent to their team but no one bothered to read them carefully at all. I request that you please consider my request and whatever info, paperwork, proof and whatever you need, just let me know and I am happy to provide that. I gave my everything to start this Amazon business. I’ve done so much struggles to maintain this business and Amazon seller performance team what they have done with me and closed down my account for a mistake which we never have done. And someone sent fake docs just to close down my account. I am sure I will get a positive response soon.

I find that as an artist, I have no say so in adding pertinent information relevant to the albums in question. I am trying to get my congressman involved at this point and hope maybe a class action suit can be filed as well. I am willing to take my case all the way to the supreme court and testify to congress if necessary!

They approved the review despite the fact that the Review Guidelines clearly prohibits spiteful remarks and obscene material from being posted. To date, Amazon.com employees have refused to explain why the remarks, which are spiteful in nature, and not considered spiteful remarks. The spitefulness is clearly shown by the reviewer, who claims he personally knew the subject of the book and felt the subject was falsely portrayed. Given how the review remained prominent on the author's detail page, we were concerned that our reputation would be tarnished and our book sales would be negatively impacted as a result. The book has sold no copies since the review was published in mid-June. We discovered the defamatory review nearly two weeks later.

We spoke extensively with e-mail, phone and chat support. Almost every customer support agent had trouble speaking English and comprehending the issue. Eventually, we were told that they were untrained in handling problematic reviews, despite Amazon publicly encouraging people with review concerns to contact customer support. We've petitioned the removal of the review repeatedly, only to be rejected with condescending form letters and a link to the Review Guidelines, which we repeatedly cited.

Eventually, we decided to pursue a complaint with the Better Business Bureau. The BBB liaison for Amazon.com, who went by the name of Harsha **, dismissed our complaint and made no attempt to compensate, negotiate or discuss her reasoning in detail. We've escalated the complaint to President and CEO Jeff Bezos who then forwarded the e-mail to Peg **, Executive Customer Relations, who also dismissed the complaint and refused to comment further on the matter.

Amazon.com does not care about its customers. It's evident. They're very condescending, dismissive and negligent toward authors who self-publish books. Amazon.com provides no protection for up-and-coming and new authors who don't have major publishing deals. They have proven to be one of the worst companies my family has ever dealt with. We've endured tremendous stress and hardship because of Amazon.com's negligent business practices.

Today, I asked the customer service what was going on once 24 hours had passed (much more) and I could not sign in. He simply answered with a prepared message about 24 hours to get in touch with an account specialist (he has never called) and left the chat. They even don't know which of my orders have been canceled (but one) and were always asking for the same info every single contact I made. I am from Europe and I spend my holiday here almost every year but I have never seen this kind of customer service before. Wow.

I have a log of all the nightmare that I have with you guys. I am planning to send all this proof of very bad service to all the executives including Jeff Bezos. I have requested for a supervisor to call me, and never received a call. I am requesting again for a supervisor or a manager to please call me. Every time you put my account on hold, I buy from eBay and other places, so your company loses the business, but I think your company doesn't care. That is a bad business. Check my account and see the activities I have in the past.

My credit card number was stolen in Amazon. The bank issued a new credit card. I provided the new credit card number to Amazon for some previous charges. My account was put on hold for weeks now. When I call Amazon, they claim I will be called with in 24 hours. I have never received a call from them. I have sent several emails, no response. They don't care because there is no way to call a Resolution department or complain to management.

I asked which terms it did break, and no one could tell me (because it broke no rules). So I removed the eBook from Amazon publication. That's when things got worse. The hate group members stalked me and the book's author, attempting to locate our personal information online and contacting the author by email. The author's Goodreads account was littered with ugly comments, and the book was put on shelves labeled "never," "crazy author," "ugly author," etc. To prove that the comments were unfounded, a second fake book was listed for publication by the same author; and three negative reviews and comments showed up the same day as the announcement. Neither Goodreads nor Amazon is willing to remove the hateful comments or stop the activities of the hate group. In fact, my personal account was linked to the author's account, and the information was posted by one of the attackers in several Amazon forums. The author and I live hundreds of miles apart in separate states!

I thought that Amazon would be concerned that perhaps employees of the Penguin group were interfering with Amazon's business by sabotaging independent authors publishing with Amazon. Then I found out that Amazon gives away a Penguin publishing contract to winners of an annual Amazon contest. Also, it turned out that a high percentage of Amazon's top reviewers, who are writing reviews of thousands of products, are competing authors, media consultants, and publishing house employees who are writing fake good reviews for products/books they represent and writing nasty reviews of competing products/books. Consumers, beware! Self-publishing authors, beware! Why isn't the Department of Justice investigating Amazon's shady business practices? Jeff Bezos just spent millions to recover U.S. rocket engines from the ocean floor. He's putting American companies, such as Boeing, out of business. Public, take note and beware!

I've called repeatedly and requested phone calls back from the customer service manager teams with no follow through. It was confirmed on the phone several times that my information had been received, but yet again today I received an email stating that they needed the same information faxed yet again. The total amount of charges that needs to be refunded immediately is well over $400.00 and I've waiting over a month for reimbursement.

I believe Amazon is in violation of the Patriot Act as it is required to examine all materials submitted when fraud disputes have been made and accounts are to be brought back to original standing within a certain designated time. I was told by several managers that my account would be reimbursed within 1-2 business days and that was back on June 1st. It is now June 26th and I haven't seen any follow through. My account through Amazon has copies of my bank statement showing the dates of the transactions, the amounts of the transactions and the fees as well as the daily balance amounts. I've also included information for direct contact with my branch manager so that those transactions can be verified. He has yet to receive a phone call.

Susan ** in the billing department sent me an email over a week ago requesting that I submit the information for the 3rd time and I have not heard a response until today when I was told that the information had been submitted. I would like to hold the billing department responsible for their lack of follow through and their gross negligence regarding my account. All of these documents are attached to my Amazon account, but can be emailed upon request. I'm requesting that Amazon reimburse me for the following: 5 unauthorized charges totaling $224.88; 6 overdraft protection charges for $222.00; 2 extended negative balance charges at $57.00; time spent reporting and repeatedly contacting customer service for follow-up (9 hours at $9.00/hour; total, $81.00); total reimbursement from Amazon.com is $584.88.

I tried to explain this to the customer and said I would give him a refund when I got the book back. I wouldn't pay additional shipping. As we were trying to resolve this, Amazon came along with its new and improved (supposedly A-Z guarantee), gave the customer the refund on the spot, and when I asked for help getting the book back, they would not acknowledge my complaint at all. I also wrote directly to the customer asking him to be ethical about this, even if Amazon wasn't going to be. The next day, there was a notice on the sellers’ board about how to refund transactions, once issued, are no longer open transactions, no more contact with the buyer. So, Amazon took the money from another product I had sold with them, gave that money towards the refund, ripped off my commission on both books while still keeping their own Amazon commission on both books, and I still don't have my book back.

I had explained to Amazon that the only reason I was holding up the refund was to get my book back. They said that I had not responded to their earlier email. I did not receive an earlier email, only a direct exchange with the customer. Anyway, I closed my seller account. Is there any recourse anywhere for this problem, besides Amazon who remains completely indifferent? I am not talking about huge sums of money here. I am talking about customer loyalty, ethics, and good business practices. Even if I am a small seller, I could still use some help. Thanks!

There's no way I am going to go through the trouble and send my one rat back to these people. Who knows what they have in store for it? I can't believe a company is willing to lose a long-term customer by refusing to send the missing item and their attitude on the help line was some of the worst I have ever experienced. Amazon is quick and convenient until there's a problem, then they are snide, rude and accusatory. Do they really think I'm trying to scam them out of a $4 plastic rat? Unbelievable.

The reason was my account failed a random account review which I had two in the past had passed both - 100 percent customer positive feedback, never late on orders, never canceled an order, nothing. So, I appealed and got a generic response back, saying that once an account is suspended, it is a permanent action, and if I open another account, that account would be suspended. I responded again, saying I did nothing wrong. Why are they doing this? I have made them a lot of money and to do this on a day that they pay me on.

I have bills too and count on this money as I have thousands of dollars in shipped items. They sent the same generic response back and say that if I sent any other emails, they will go unanswered even after asking that my complaint be forwarded to a supervisor, to have a supervisor call me. I contacted seller support who said that department does not take phone calls, same thing with their payment department who I also e-mailed asking that they disburse at least half of the money now. They refused, saying none of the money would be disbursed and that after 90 days have passed, they will review my account and let me know if they will hold for longer or set a payment date.

This is wrong. I don't care what's in the seller contract. Who reads all that or even thinks it will happen to them because they are above board? I am a disabled Iraq war veteran and enrolled in law school. I have high integrity and to be able to do this and get away with it, by having over $7,200 of my money is crazy. Imagine if they did this to 10 sellers a day. Look how much money they can make off the interest alone, while giving us none. I filed a complaint with the FTC and BBB a couple of days ago. I haven't heard anything back. I hope the FTC fines the ** out of Amazon, teaches them a lesson. If anyone can help me get my money sooner, I would appreciate it as both departments are no longer replying to my emails. When I last asked for a supervisor to call me, I got nowhere with seller support because those departments don't take phone calls.

The customer is not obligated to "return" this so-called "defective" device. I have a 100% customer rating including this one that complained. How do we know this is not just Amazon putting these "customers" in the system and really just screwing us all? How do I know this buyer does not work for Amazon? This is a dubious practice. If it happens to anyone else, file a complaint with the FTC. Amazon cannot do this. For the buyers: buy what you want and complain. Most likely, a seller is not going to take back a used electronics 90 days later. You will then get your money back and you even get to keep the item in question.

I purchased my Kindle in January 2012. When you buy a Kindle, you are signed up for Prime for a month for free; and then, you're prompted to either buy the service or it goes away. I already had a Prime through my student membership. (This is also before they made some changes to what the student membership entails.) So I wasn't concerned with this.

Flash forward to mid-February, and I could not log onto my account at all. I attempted a password change a few times before I decided that hey, the problem's not me but it's the account. When I contacted them, I first did so through chat; and they said my account was on hold and they would forward the issue to an account specialist, who would fix it and notify me of the changes within 24 hours. I waited three days before contacting them again. This time, on the phone.

On the second try, I sent an email. I got an email back saying they were forwarding my problem to an account specialist and that it would be taken care of within 24 hours. About 36 hours later, I called in and explained my problem and why I was getting so angry at this point. I couldn't log onto my account at all to order anything. However, I was able to still be purchasing books on my Kindle at this time. The phone person told me the same thing - that it would be fixed within 24 hours.

All in all, I made 6 contacts to customer service; and finally with the last person, I said I would set up a new account and asked if Prime would work with that. She said it would, and it did for a tiny period.

Now, I know they made changes to the student membership in February. (I don't think that had to do with my issues.) But the membership terms are now wildly vague. It doesn't say how long you get Prime benefits before being prompted to buy the half-priced membership. Similarly, I bought a gift and shipped it using Prime a few weeks ago. Today, I went to buy something and it says I now need to buy the full membership. I would think an email or something giving you an explicit period of time before your benefits run out would be in order.

Oh, and the kicker is when I was on chat today, the CSR called me "sweetie." I'm not a feminist in the least, but they need to seriously stop outsourcing. None of their reps seem to be able to take care of problems and saying things like that is just downright not okay.

The next 4 days, my product sold like hotcakes. At that time, another seller began selling the product and undercutting us. Being new to marketing like this, I said to the seller: "This is stupid, all of us undercutting each other. We should just quit the pricing wars and let the buyers buy what they want (this should have been no no #1)." I never saw anything in the policy that said I couldn't do this. But, I wasn't busted for this yet. Day 4 of great selling, all the sudden I got an email from them saying that they have deleted my items that we're selling, that it was a prohibited item. Now that is the one part of the policy I really had read. So I wrote them back and apologized for breaking policy, but that I had read that and did not see my item listed in prohibited items.

I said, if it's against FDA rules to sell this item, why are they still allowing 3 other sellers to continue selling it? So I received an email back with a link to the policy on prohibited items. So once again, I read it and did not see it. So I once again responded to them and said I didn't see it. So they copied and pasted to me this Class I, II, III regulations of prosthetic devices that is supposed to be in their policies. So once again, I apologized and did not re-list the items. However, the sellers (later deleted) that had listed under my description, re-listed their items and continued selling. In the meantime, I got another letter in response to my apology saying that they were sorry if I felt singled out (I had said that in the first letter) and that all sellers would be removed.

So then some of my non-prohibited items began selling. They removed two more sellers of the previous product. But two more showed up. So more and more I felt singled out. Then on the 11th, I got an email from them saying that they terminated my account because I broke policy by conspiring with the other sellers (plural) about the prices. And they sent a link to that part of the policy. I read it. Once again, I saw nothing that pertained to that. So I appealed the termination of my account. No, their guaranteed response time of 12 hours was longer. Denied. My money put on hold for 90 days. I started selling on another website, which is ex-Amazon sellers who all ran into the same thing. Each time, I let Amazon know that their policy was loosely written. It's technically like listening to a politician because you get a whole bunch of pretty words that are all just crap. Quite honestly, I am sick of big business sticking it to the little man.

Email: "Dear Customer, Your order has been successfully canceled. For your reference, here's a summary of your order: You just canceled order ** placed on May 12, 2012. Status: CANCELED."

A few days later, after 1 or 2 items were shipped, we got a notice that our account was "under review" and that our funds were being held. At this point, we had not had any complaints nor any negative feedback whatsoever. And up until this point, we had never been late nor cancelled an order. We emailed Amazon to inquire as to what they were needing from us. We received only vague responses pointing towards their customer metrics system and nothing to clarify specifically on what was happening and why.

We reviewed the entire system and the seller policy, and we contacted them again. At this point, we had already shipped one valuable item and had another packed up with shipping and label already purchased through Amazon. Another item was ready to go. After not getting any response that explained anything whatsoever, we took it upon our selves to cancel the other pending orders and contact the customers to let them know what was happening. We told the customers that although they had just ordered and paid Amazon, we were told (and don't know why) that we were not getting paid until who knows when and who knows why. So we apologized that we could not sell to them and refunded all of them with the exception of the one order that had gone out and was already received.

It was at that point that Amazon emailed us to inform us that we, by canceling these orders, just violated their seller policy and that our account is suspended and all money would be held for at least 90 days. Our point was we had not violated anything to begin with, and to this day, they still cannot tell us specifically where the violation occurred or what the violation was. Who can do business when their payments are held for an indefinite amount of time with no idea of why or when they would release them?

In closing, even as I write this, the amount Amazon owes has gone down again, not because of any returns or charge-backs, but because they are tackling more fees out of balance that they did not disclose to us prior to sale. Thus, we would like either our merchandise or our money, our full money, including any interest. I would be willing to be they net quite a bit of interest from pulling tricks like this with many sellers.

I wrote that it was locked in the condition notes as many sellers appear to do. I did not realize this was wrong. Regardless, it has been five months! The policy on Amazon says 30 days refund then 90 days for A-Z claim. How can he be allowed to open a claim now? I am furious and am still disputing the matter but from reading this page, I do not hold out much hope. This phone was sold for $400! As an independent person, giving this money back will send me very much in debt. More people should be made aware of this outrageous system and don't try to talk to a claims person on the phone. Oh no, must e-mail only so they can fob you off for a few more days.

I waited for the email and it said to call 1-866-216-1072, another Amazon.com number. On May 1st, when I called the new number, the customer service rep said they've logged the complaint and I have to wait on another email and it will tell me who to call next. I called back Amazon Customer Service and asked for a complaint number or a reference number because I was submitting their scam to the BBB and they said they had to email another department to get that number. I asked for the account to be terminated and they said they would have to email another department to get the account cancelled.

Meanwhile, Amazon keeps charging my account for e-books I didn't buy, same books repeatedly. Amazon is making it difficult to get a refund on purpose and are probably doing it to millions of people. I believe this is a scam, that Amazon.com is posting little charges that most people do not notice, that they are making it difficult on purpose to get a refund knowing most people will let it go by the wayside. Amazon also makes it difficult to cancel an account on purpose. Any other business I have dealt with would have handled this in one call.

It is ridiculous to expect me to call in a request, then have to wait for an email that says to call back, then I call back and am told I have to wait on another email that will tell me what to do next. They are trying to wear a customer down on purpose and I have submitted it to the BBB. I expect a refund of all charges and I expect the account to be terminated. This is the second time this has happened with my Amazon account.

Supervisor Melina ** is very rude and said that those questions cannot be resolve over the phone. So why did I wait over an hour for? Very rude! I try to ask other questions to help me understand the system, no success. I am about to stop trying to sell online, no good customer support. I’m very disappointed.

I sent an email to Amazon's CEO, Jeff Bezos, who I bet didn't even read it personally but forwarded it back to the seller support. Of course, support told me that no, they didn't treat me unfairly, something of this nature, but that I violated the policies. As of today, the other sellers keep on listing their items in the incorrect categories. Go figure. Amazon's feedback system sucks. A buyer can leave a totally positive feedback, saying that everything's fine and that they will purchase from this particular seller again - and boom, 1 or 2 stars. It doesn't click, yet Amazon doesn't care. I am going to pack my bags.

Amazon lied and stated that they had sent the email and that I should read their policy, when it was at their own admission that a part of the process of a returns claim involves this email, which I did not receive. I am demanding that the item's shipping be paid for in full by Amazon, being a long-time consumer/buyer of their site, and that they take responsibility for their mistake of not sending me the email that gave me the chance to dispute this claim. I had done so on the site, as I was notified on Amazon, but apparently that doesn't count.

I needed to receive the direct email to my address at **, which did not happen, thus rewarding the refund by default. As of late, their reply to my concerns is "read our policy regarding A-Z" and "the dispute is closed". Sellers need to be aware and Amazon is encouraging thievery through this loophole in their policy, in which buyers can purchase, receive, be refunded and get to keep merchandise sold by independent sellers like myself.

I provided the woman with my address to return the system since Amazon basically said that I had to or else my account would be debited. More than two weeks later (and nearly a month since the buyer received the system), I received my product back and, to my horror, opened it to find that the entire system appeared to have undergone water damage, the case for one of the discs was cracked, one of the five discs was missing and the packaging for the word cards was badly torn. I immediately contacted Amazon and informed them that my product was returned in unsellable condition. I was told that I should consider the case closed in my favor, and with that, I expected this nightmare to be over. Not quite.

A few days ago, I received a message from the buyer asking when she should expect her refund since my product had been returned. I responded informing her that I had not even received any compensation from Amazon, period, and that I was appalled that she would have the nerve to request a refund after returning my system incomplete and damaged. Then the emails from Amazon started coming in, stating that I needed to respond with how much I intended to refund the buyer and when I would be doing it. I responded stating that I had never even received any money to refund, and further, did not believe that I should have to refund anything considering the fact that my system is absolutely unsellable now.

They then messaged me informing me that they had initiated the refund on my behalf. Livid, I responded asking why they buyer was being given a full refund when she destroyed my product. They stated that my product was not listed in the accurate condition (very good), and because of that, the buyer did not have to return the missing portions and was entitled to a full reimbursement; if I wanted the missing disc that I could contact the buyer and that she might send it to me if I paid for shipping costs. I have provided them with before and after pictures of the system showing that it was in very good condition before I mailed it to this woman, and of what it looks like now, after being in the possession of the buyer for nearly a month. I continued to get the generic response stating that they're sorry that I disagree with their decision but it will remain unchanged. The last email that I received said that they will no longer be responding to my messages.

Amazon basically is saying that it's okay for a buyer to purchase something, keep it for a month, destroy it send only part of it back and still get all of their money back, while the seller is stuck with an unsellable product, now compensation whatsoever and an excruciating headache.

I emailed Amazon to complain as to why the estimated date was changed after I made the purchase, and that I found this to be misleading and fraudulent. The package did not arrive by the 16th of March, and I was livid as I had purchased the book as a gift for a friend whose birthday was on the 17th of March. After exchanging mails, I notified Amazon that I would wait until the 24th of March for delivery; and then asked for a replacement. Amazon agreed to send a replacement, refund the original purchase, and pay for shipping; but with a new delivery date of 18th of April.

I responded that a 4-week delivery time is unacceptable for a replacement; and they should use DHL to ship my purchase to South Africa within a week. All I receive is a generic response and my request ignored. This is not the service one would expect from a company that claims to be "Earth's most customer-centric company". The service provided by Amazon is pathetic and grossly misleading to the point of being fraudulent.

Nevertheless, it seemed the buyer was either asking me to ship the package to an address in Venezuela or telling me I should have sent it there. If you have the emails and access to a good online or human translator, I think you will come to the same conclusion. If the buyer had emailed me before the item was sent instead of 9 days later, I could have canceled the sale. As it was, I shipped on time to the Florida shipping address Amazon provided. You will see that the buyer's emails don't make the claim that he did not receive the item in Florida, only that he wants it shipped to Venezuela. I don't know if the buyer's intention was to scam me by having the item sent to him or someone he knows in Florida and then try to get a refund because he says it should have been sent to Venezuela, but I know the package has not been returned to me so someone received it. I should not suffer a loss when I did everything according to Amazon rules. The buyer's own emails should make my case for me.

Amazon informed me that I had unsuccessfully represented my case and that a refund would be issued to buyer. I will let Amazon members who read this decide for themselves if they feel safe now while dealing honestly on Amazon.

I contacted the seller, explained to them the whole issue and asked them to send me a prepaid return shipping label so I can return it for the correct one. The seller would not agree to it and asked that I should pay for shipping even if it was their mistake. I did not agree and contacted the Amazon customer service, who then filed a claim with AtoZ guarantee. I have been trying to explain to AtoZ that the seller or Amazon should pay for return shipping because I received an item not as described.

For some reason that is too hard for them to understand. They emailed me simply asking me to return the item to seller and provide the tracking info. I replied and again, mentioned the issue in detail to them. Once again, AtoZ sent me an email stating simply to return the item and provide shipping info. In both of their emails, they failed to even mention the main issue which was the return shipping cost. Since that department is either all automated or has no real person working. I contacted Amazon customer service again. This time the rep advised everything and advised me to just pay for the shipping and that AtoZ will reimburse the shipping cost later.

As agreed, I paid for the return shipping cost in the amount of $16.75 and returned the item back to the seller of February 13, via USPS. Here is the tracking info, **. On February 26, I checked the carrier to see the status of the package. This is what was displayed on carrier's web site: Your Item's status: Your item was refused by the addressee at 2:04 pm on February 25, 2012 in Van Nuys, CA 91406 and is being returned to the sender. Information, if available, is updated periodically throughout the day. Please check again later.

The seller refused to accept the package. Since then, I have called Amazon customer service more then 25 times and have asked to speak to manager. I was told I would get a call back with a few hours. I have not heard from anyone yet. We, as customers, buy from Amazon.com and assume that Amazon will help when needed. Is this how a customer is treated at Amazon? Is this the level of customer service you provide? I have been getting a runaround for over a month between the seller, your customer service and AtoZ claims and now they are simply not willing to help at all. I am asking the executive customer service and Amazon to resolve this issue for me. At this point, I don't need an exchange I want a full refund. I can be reached at the telephone number given below.

He filed a return request and I denied it and messaged him explaining in crystal clear detail that my return policy does not cover buyer error and I will not accept his refund. He then filed another in which I also denied and messaged him. He waited a few days and filed an A-Z guarantee claim under the pretenses that the item received is not as described. At this point I do not see the notification sent to my email because it is filtered into spam. I also am not checking Amazon.com because as I thought, this was all over and I was done selling off extraneous air soft equipment.

I received an email a month later from a different automated amazon email account that said I lost the claim because the 7-day response timeframe expired. I emailed Amazon explaining that I did not know of this claim (I know not a solid reason) and that even had I known, the claim should have been invalidated because the claim is fraudulent and the buyer admits this in messages sent to me. Everything is visible to the Amazon support staff. They claim that since I did not respond to the claim,that I have to refund him ($200) and let him keep the $200 gun.

I talked to several people on the phone and filed an appeal all of which was in vain. Amazon denied my appeal within hours of filing it but I was told on the phone it takes up to a week because an entire team will review it. I highly doubt anyone read it. What can I do? I am planning on blocking their transaction when they file it through my bank (Chase) but what should I do? I feel like I am being exploited by fine print. Also, Amazon allows buyers to lie, get away with it, and protects false claims based on technicalities!

In conclusion, Amazon is completely one sided. I would avoid selling on Amazon because Amazon has everything stacked against you, from their feedback system, claim appeals, to general treatment such as on their hotlines.

I contacted Amazon toll free last night and asked if I send the movie back, could they just send me another one. The women said they can give me my refund back once I send the movie back. But will that cost me even more money to send it back. I mean this is ridiculous. I was looking forward to seeing this movie. Now I can't because the DVD is messed up.

I have made the decision to permanently delete my Amazon.com account if that's possible, and no longer buy anything from them! Thank you for your time to hear my complaint.

The item showed on the USPS website as being delivered and I received no further correspondence from the customer. Today I received an email from Amazon saying that the customer is being refunded his payment for the computer which he has. I spoke with Amazon and they informed me that I will not be getting paid for the computer nor will I receive my computer back as punishment for not replying to an email from a dept they refer to as A-Z claims.

I even suggested that they keep the money and just have the customer return the computer and they say that they have no responsibility to communicate with the customer advising him to return the item he didn't pay for. Now the customer has my computer and Amazon received commission from the sale and I am out $251 as well as my computer.

Anyway, my appeal was accepted and my suspension was lifted. However, I couldn't help but notice that Amazon doesn't treat all the sellers equally. Some of my calendars were listed along with the other sellers in the wrong category; however, I was the only one suspended. And the listing still wasn't moved to the right category in their catalog until I emailed support again. It looks like once wasn't enough. Besides, how calendars are books and not office products remains to be seen. The way Amazon treated me is like overkill. It does not make sense at all. I bet they don't treat mega sellers the same way.

I obviously can't comment on the seeds themselves because I haven't even started them yet, but purchasers should be aware of how postage charges can vary from one retailer to another. Lesson learned: I'll be sure to search out and check quoted postage costs. If you don't mind paying much more than necessary for postage, go for it. I do mind. Amazon, please make very clear well before checkout what the postage costs will be from non-Amazon shippers. This info is easy to find for Amazon shipping but buried for other suppliers you represent. Furthermore, before I tried to post my complaint on Amazon (it was rejected, not sure why), I gave the vendor the courtesy of an email alerting him. He responded that it is Amazon that requires its affiliated vendors to package a certain way and use expensive postal services. Obviously, this is not the case with all affiliated Amazon vendors. What's up?

I own a restaurant and we buy a lot online with Amazon, I have talk to some amazon phone person and she tell is my responsibility to get my statement by mail, and if the mailman was not giving it to me that not your problem. Keep like that and you are going to lose a lot of business. I am a furious customer. I have paid my bill on full, and not use your service anymore. I will make sure everyone know about the problem you have with your billing and customer service.

So, I posted my 7 books in one package. Few days later, I track the package and see that only 5 books had been received. So, I contacted the customer service again. And the lady said, "I'm sorry to hear that you haven't received the other 2 items. In that case, I'll go ahead and issue you a promotional credit in the amount of $47.04 and $43.13 for the two items as a promotional balance. Will that be help?" And I replied, "I have no idea what is that." And she responded, "I've issued you a promotional credit for the two books that you haven't received it."

She did not even answer my question and I did not agree on the promotional credit. Furthermore in the chat, I come to know that the promotional credit is limited to buying products sold by Amazon only. Matters got worse and I demanded to speak to the senior authority. I have saved a copy of this conversation as well.

I was very mad, so I called the Amazon number to speak directly regarding this issue and rude customer service and I demanded that I get my gift card for all the 7 books. It is not possible that 2 books get missing when they are all packed in one package. So, now I am being told to wait until the 22 or 23rd of February 2012. However, I still see in my Amazon account that the books have not been received yet and I doubt it. I do not want to settle for the promotional credit because I traded in my books for the gift card (which does not expire). I have saved a copy of all the conversation that I made to Amazon and also got a number for the call I had placed.

I previously enjoyed shopping on Amazon often. I even got an Amazon Kindle Fire for Christmas. A few weeks ago, I was trying to view videos on my Kindle Fire when I saw that I couldn't get them unless I was a Prime member. I thought it was via Amazon Mom membership (see above). I expected by clicking on the "Prime" icons on my Fire that I would not be charged for Prime membership as I was already a Prime member. When I realized I had in fact been charged $79 for Prime membership. It turns out video membership is an upgrade I had to pay for, though I didn't know this at the time. I called and canceled the paid membership and received a refund.

When I went on to order my next Amazon items, I saw that I was being charged shipping although I had been told I had shipping benefits through August 2012. I called Amazon. They had no idea what was going on, why my shipping benefits had been canceled, etc. They referred the problem to a supervisor and technical team. They would get back to me in two business days. One week later, I had heard nothing.

I went on my Amazon account and read on my home screen that my free shipping benefits had "expired" and I would have to pay for Prime membership to get them back. What? Again, I was to have free shipping benefits through August. According to Amazon, by accidentally signing up for video Prime benefits using their product, the Kindle Fire, and then canceling them, I also canceled my free shipping benefits. Instead of an "I'm sorry for the mistake, we'll restore those right away," Amazon has told me that there is no way to restore these benefits. I don't want the paid video benefits, I want the free shipping benefits I earned as promised by buying qualifying items with Amazon through August 2012. The free shipping benefits I had just a few weeks ago that they have now canceled. Note, I did not receive the Amazon message that my Amazon Mom shipping benefits had expired until after I called them.

So, after using one of their products to accidentally sign up for upgraded service then canceling within minutes without ever actually using that upgraded service, I have now lost free, promised and earned shipping benefits which Amazon refuses to restore. Awful customer service, awful policy. This is a company that does not care about customer satisfaction.

I received the first 16 CDs (most of the higher priced items) on 2012-02-06. Great, I assumed the other 32 were soon to follow. On 2012-02-11, I received an e-mail that explained that the items would be later than the original delivery estimate and asked if I still like to keep the order in place. No problem. I replied I would wait.

"We're contacting you about order number **. Unfortunately, we recently discovered that an error caused the following item(s) to be displayed at an incorrect price. In this case, we're unable to offer this item for the incorrectly posted price. Therefore, we've cancelled your order for this item."

Unbelievable. Since they listed the items lower than they would have liked, they are now cancelling the order! I thought that the seller would be responsible for the advertised price if the order was already completed, placed, and confirmed by e-mail?! If there are any lawyers out there who would work this case pro bono, I would be happy to cooperate. It isn't just about the items; it is the principle of the issue!

On the first, I received an email asking if I still wanted it because it still wasn't available. I said yes, then check with other sellers. The price had gone down dramatically since the holidays and I found it cheaper at Barnes and Noble. I think it is widely available and I'm being yanked around by Amazon. I will think long and hard before ordering from them again. I've had good luck with people who sell through Amazon but this one case from Amazon as the seller has made me so angry. I will tell everyone! I was going to call the State Attorney General since I live in the same state as Amazon. I'm still thinking about that.

I questioned Amazon on it and they said they share the reviews with like items. Just how would Lexar feel about that? They are lumped together with no name brand reviews. This is not acceptable for brand reviews or any reviews. Just how do you trust their reviews now? Just how is this the right way to do things? One of the reasons I shop on Amazon is the reviews. Just how do I trust them now? How can you possible bunch reviews like that?

6. The reply from Amazon is not able to give any explanation except saying that the money is paid so there is nothing we can do.

Amazon has to pay me my money or I will continue to put the case where ever I can until people understand who they are.

"Hello from Amazon. We are writing to let you know that we have removed your selling privileges, canceled your listings and placed a temporary hold on any funds in your seller account. We took this action because our records indicate that this account is related to another selling account that was closed by Amazon. Once selling privileges have been removed, sellers are not allowed to establish new accounts. Due to the proprietary nature of our business, we do not provide detailed information on how we determine that accounts are related.

We encourage you to take appropriate steps to resolve any pending orders. Note that any amounts paid as a result of A-to-Z Guarantee claims and charge backs may be deducted from your seller account. After 90 days, any remaining funds will be available per your settlement schedule. Once the hold has been removed, balance and settlement information will be available in the payments section of your seller account. If you have questions about these funds, please write to ***@amazon.com."

Of course, I appealed and they refused and said the following:

"Hello from Amazon.com. Thank you for writing. We are unable to provide detailed information on how we link related accounts. However, we have thoroughly reviewed our records and confirmed that we have significant evidence that your account is related to another previously blocked account. Your seller account will remain accessible to you. Please take steps to resolve your pending sales.

Any remaining funds may be reserved for up to 90 days from the date the account was blocked. After 90 days, the funds will be disbursed, provided we do not receive charge backs or A-to-z Guarantee claims against your sales. If you have further questions about your disbursement, please email ***@amazon.com. While we appreciate your interest in selling on Amazon.com, please understand that the closure of an account is a permanent action. Any subsequent selling accounts that are opened will be closed as well."

I appealed again. This time they said if I contact them further, they will not respond. Is this the new business world of America, where you are guilty with no ability to prove your innocence? No ability to see the "substantial evidence" against you? Amazon is a disgrace to everything America stands for. I don't have the money to hire a lawyer. If I had a lot of money, I wouldn't have been selling books on Amazon in the first place! I just hope I'll get my money in 90+ days.

Thank you for your time and consideration. If anyone knows how to set things right with this dishonest company, I'm all ears.

I, like many of the complainers on this site, was acting as a seller on their site because up until recently, I have had good experiences with them. The policies outline a 14 day holding period for sellers. I questioned that policy further after my initial seller disbursement "failed". I was told that it would take 21 days although this is not the information imparted to potential sellers to entice them to sell on the site.

Now for the second time, my disbursement has been "failed" for no known reasons. Furthermore, while I was simply browsing the site last week, a purchase transaction was made, apparently by a ghost, because it was not made by me. I believe that something had to have occurred on Amazon's end to make the purchase and I was not aware that there was a purchase at all until I received a notification in my email box. This purchase was for almost $250.00. After much insistence, the order was cancelled but then my banking account was caused an overdraft fee for two other purchases I actually did make. Amazon initially claimed they would fix the problem and pay for the fees but then essentially cited bogus reasons for being unable to pay the overdraft fees. First, it was they could not see the account information clearly. Secondly, they would take no responsibility for the order that I most definitely did not make. They claim it was 1-click ordered. Well, I clicked nothing.

I believe that they are committing fraud due to company financial losses and stealing from customers and sellers to recoup. How is a class action filed with the similarity of complaints from consumers?

Amazon.com let 12 hours go by before sending me and email stating there was an error with my credit card and I needed to fix the issue in order for the shipping process to continue. I checked my account and fixed what ever needed to be. According to Amazon.com after that the issue was fixed and they would continue with the shipment. However, my account for 4 more hours continued to say that there was an error and my approval was needed otherwise shipping would not continue. I immediately emailed Amazon.com telling them the problem was fixed and to stop holding the order. About and hour or so later the error notice was taken off.

Second issue:

I assume because Amazon.com took so long to fix the above problem, they never placed the order so by Monday the order still was never shipped. I checked regularly to see if it was moving along the process but it never was. Finally, I decided to speak to an online customer service rep to see what the status of my order was when then I was told that the item was "Out of Stock", even though on the website it said in bold green "In Stock". I was told it was Out of Stock because the order was placed on Monday, which it was not, and the item became unavailable by then.

After constant arguing with the rep and "chatting" with them for about a half hour, they finally told me that "they found the item" and it would be shipped out Monday night and that they promised I would be getting my package Tuesday and they "apologize for the inconvenience."

It is officially Monday night and my order still has not been shipped out, so I think it is safe to assume I will not be getting the one day shipping like I requested.

Yes, this is not as big an issue as some of the other problems people have with Amazon.com but it is frustrating nonetheless. I expect what I pay for and to not get it and just be ignored makes consumers feel helpless especially with "big business" like Amazon.com where it seems impossible to get in touch with anyone there for any kind of answers. Something needs to change big time over there, they need to stop getting away with whatever they want to do.

In this particular case Amazon froze me out and only left one option, to refund the buyer. The claim was a fraud and allowed the person to keep the item and the money and even froze more than they were entitled to. I didn't find the option for zero stars. Overall amazon is a fraud and revolves around the stock market and earnings. They need to keep this cash on hand or they don't make the earning, and when they don't make the earnings the stock plummets.

So, I buy an Amazon gift card and it does not work. You would think Amazon being a "great" online company would be able to figure out why the gift card doesn't work and fix the problem. Instead, I get, "I'm so sorry, but we can't offer any additional insight or action on this matter." Amazing.

However when I have asked Amazon they said it was Super Fast DVDs, but I believe it is one and the same. The DVD arrived at the post office on Friday January 6, 2012 and I picked it up at noon on January 7, 2012. The envelope was perfectly fine and inside was the order summary and the DVD. The outer plastic wrap of the DVD was also fine, but as I was unwrapping it I noticed the paper cover under the plastic of the case appeared rippled and had a n unusual color at the bottom. When I opened the case I was overwhelmed by a strong chemical like smell and everything inside was wet. The DVD was wet, the paper instructions inside was wet and half was stuck the inside of the cover and the other half peeled away, the stretchy band included with the product was all wet and floppy even though it was in plastic itself.

I could not imagine what it was, but the smell was so strong it made me nauseous and gave my mother a headache. I quickly put it in a bag and tied it tight and put it outside and wiped down any surfaces it had touched and washed my hands, but the smell lingered for hours. I immediately got on the computer to Amazon and was given a refund but I wanted to be certain that Amazon was going to be investigating this and contacting Optishopper and get back to me with any answers as to what I had come in contact with. I did one live chat to get the refund, then another an hour later to find out how to contact Optishopper and was told it was sold by them, but I know on their site and my order confirmation and envelope said it was Optishopper.

About 2 1/2 hours later I did another live chat to make sure that someone was going to get back to me with any answers, I was told he was going to elevate the issue and someone would get back to me in 24-48 hours. Meanwhile I filled out a complaint form about sellers selling on Amazon (Optishopper). On Monday I did another live chat and was told once again they would pass on my complaint and someone would contact me. The 48 hours came and went with no contact at all. So I emailed the issue to Amazon and told them if I did not receive contact in 24 hours, I was going to file a complaint with consumer affairs. The next morning I had an email that said:

"Hello, I'm sorry to hear about the condition in which your 'Leslie Sansone: 5 Really Big Miles' arrived. It appears like the package was mixed with several other packages by USPS. So, your shipment was damaged during transit by the carrier only. I'm forwarding your feedback about USPS to our shipping department--I know they'll want to hear about your experience. We're aware that our choice of delivery services reflects on our business as a whole, and we appreciate your feedback. We hope to see you again soon."

I wrote back that that was completely untrue because the envelope was fine, not wet, no discoloration, rippling, nothing. Whatever happened must have happened at the sellers warehouse and never would have made it that far had it been wet on the outside or anyone in the USPS smelling the smell. I am certain this is just Amazon's way of passing the buck. Unacceptable. I sent an email explaining the whole issue to Optishopper through the Amazon website and then contacted Amazon again to do a chat to get some information for filing a complaint and was given the address for Amazon's legal department.

I am going to explain the whole incident in a letter and send it to them. However it is now Wednesday morning, January 11, 2012 and I have had no contact from anyone at Amazon and no resolution to my issue and nothing about what the liquid was, since I breathed it in and touched it. I am so stunned and appalled by Amazon's lack of concern and failure to investigate, not only themselves but the seller it came from. I do hope that you can please help me in this issue. Thanks so much for your time.

I tried talking the the customer service department and was disconnected 3 times. I finally spoke to someone who told me that I was still a Prime member and the problem should resolve itself after 24 hours (It didn't). I called back again, and finally spoke to someone who was somewhat helpful. He told me that my Amazon Student account overrode my initial signup with Amazon Prime.

When I mentioned that Amazon Student was supposed to include a free 6 month membership to Amazon Prime, he told me that it only included Prime shipping. I told him to go ahead and cancel Amazon Student because it was completely worthless (see next paragraph) and he told me that he would talk to his supervisor and have them reinstate my Amazon Prime membership.

Here is another instance of Amazon advertising under false pretenses: After signing up for Amazon Student, I ordered a textbook by which I was supposed to receive "free and expedited shipping". I received neither of these things. I had to pay full price for shipping, and my order was not expedited. I've given Amazon a lot of business over the years as both a buyer and a seller. After this experience, I am done with the company and I am sorry I wasted $200 on a Kindle.

Nowhere in their policies or their seller agreement does it say that this is the policy. My friend brought up a question about where the reserve money is going. He asked me if the reserve funds were going into an interest bearing account. I didn't think so, but the more I read the complaints here and other places, I have to wonder. There is probably millions of dollars being held by Amazon for arbitrary reasons, that can be made into millions more, if interest is being made on it. Especially for those funds that are being held for 90 days.

All of this, despite knowing all the shipments made it to the buyer with no complaint. This has to be a violation of some law. I know that if they are making money on the reserve funds. They are absolutely violating the law. I would be very interested in joining a class action suit against Amazon. I am waiting for a supervisor to return a call.

This ridiculous practice has to be somehow investigated as every company will give you at least a reason why an account is being closed/changed/augmented. You may not agree with their practice but you'll at least know what is happening. How is Amazon allowed to get away with this ** by simply stating that they don't divulge customer information to the exact customer who's account has been suspended? We, as consumers, should demand better service than that!

After four attempts to speak with the Amazon customer service people (many who cannot speak very proficient English), we have been told that an "account specialist" is the only person who can unlock our account, but they will not pass us to an account specialist over the phone, and after four or five promises to have someone contact us to resolve this issue, no one has. Our only alternative, according to their customer service reps, is to create another account, using the same email address and another password, and lose everything in our entire purchasing history, including all of our Kindle books downloaded, and we will have to repurchase all of the books we have already paid for! Is there some way we can get this issue resolved?

I try to send a gift to a friend and Amazon determines to flog off a title to me that I bought ages ago. This title had nothing to do with my gift. 2 items end up in by a basket. Where did that stupid second come from? Odd how mistakes consistently benefit the company. My daughter tried to send me a gift for my Kindle. It didn't work. I ended up buying a copy of the title myself.

What gives with the gifts. A clumsy attempt to defraud people. Amazon was once novel. Now it's very, very old in its behavior.

My complaint is that Amazon will not allow me to borrow a Kindle book unless I also pay $75 per year, even though I am a Prime member as a spouse/family member. So even though we have spent thousands of dollars on Kindle books alone, Amazon requires every family member to pay $75 every year to borrow even just one book from their lending library. That is outrageous!

We have loved Amazon/Kindle and have purchased several Kindle devices. I have recently upgraded to the Kindle Fire and have purchased the Kindle Touch as a Christmas gift upgrade for my wife. We have even been talking about buying Kindles for the kids as well. I spoke to Amazon about this and they say,"That's the way it is, sorry." With the amount of money that we spend at Amazon on Kindle books, we should at least be able to borrow books after paying $75 a year for a membership. In fact, we should be able to borrow one book a month simply because we are Kindle owners who have purchased tons of Kindle books from Amazon.

I am so outraged by this policy that I am going to think about switching our loyalty back to the Nook. At least with Barnes & Noble, you can read books on your Nook for free while in the store, without spending $75 every year on a membership. Shame on you Amazon! We were loyal customers but now we have deactivated our "Buy With 1 Click" button.

To Robin of Brooklyn, NY October 28, 2011; If you read this, let's do something, talk to a lawyer or something. I can't let them keep my money for something I never even used. Spirit Airlines offers a "9 Flight Club" claiming that you can take advantage of all these great deals all the time. When in fact, it's virtually impossible to find one of these flights actually available. To join the club you have to pay a $40 fee. In the small print somewhere after signing up for this online, it states that your membership is automatically renewed annually unless you cancel before it is reinstated.

But in the large print, it also says, "you can cancel at any time! " (but not with getting your money back). And in the meantime, you will receive an average of one to two marketing emails from them per day. Needless to say, most get filtered by spam or you just don't even open the emails. So upon my annual renewal date (of which I had no idea had approached), I saw a charge on my credit card bill for 59.99 from Spirit Airlines.

When I contacted Spirit (via email, because they do not publish a customer service phone number) to tell them how upset I was, they said, "Sorry, all annual membership fees are non-refundable." I understand that they may be covered by the fact that this may have been in the fine print when I enrolled, but my complaint is the fact that I was not contacted in writing that I would be billed.

I ignore all emails from Spirit because I'm always so inundated with them, and did not see that one had mentioned my yearly renewal. It sure seems like a sneaky way of stealing innocent people's money. It's aggressive and bully-ish. Furthermore, it makes me feel stuck. They say I can cancel at any time, but if I cancel now, I get nothing and they still get to keep my money. They owe me 59.95

for another shipping. Instead, he filed a complaint to Amazon. I explained the situation to Amazon, but they ruled that even though it was the customer's mistake, I was responsible for shipping the item a second time and must pay the additional shipping fee. This is a clear cut case and Amazon was wrong.

What the hell? Guess what else? The freaking technical product details Amazon publisher says the same thing. I was simply repeating it in my listing. They sent an email stating my account was closed for good and they were holding my balance for 90 days. My balance is $2,234.00. I wish to join a clash action lawsuit against the company. They are built on fraud. I hope the company fries and the officers burn in hell.

I have been going back and forth with Amazon. They have told me like many others that there is no replacement, even though the website clearly shows there is UNSAT. They told me UPS will make three attempts to pick up the return. I have told Amazon I am not taking a day off of work to return their screw up, and I am not driving their screw up to UPS. I have also filed a dispute with my credit card company. If they want their package they can pick it up from the porch and KMA. Done Forever with Amazon!

Because of my family's financial hardships, I try to make bits of cash here and there, whenever I can. I do garage sales for myself and others, often with things I've gathered or been given, among other things. It's never much, but every little bit helps. So in the process of doing an estate sale for a friend of the family, I was fortunate enough to be given some items that I wanted before the sale. I picked a few things that I needed at home, or could sell for a couple of bucks. One of which was a Halo 3 collector's helmet, a game holder set up. After looking around at what it actually was and comparing the condition of mine to new, I placed it on Amazon.com for $60, to stay lower than the others and sell it faster, hopefully. The item was already in the system, I didn't have to input any specs, just what it was and picked a picture.

Amazon suggested a shipping fee of $3.99, charged to the buyer, and that I would receive back as credit with my payment. I assumed, mistakenly, that since the item was in the system already, with the dimensions and weight included, that the shipping cost would be somewhat accurate. I don't ship things, all my family lives near, I just had no cause to think that was so unreasonable. I actually had to pay $13 for standard shipping, which I was very unhappy about. That's a huge difference, and even though they wouldn't be able to say an exact cost, they should have a more knowledgeable system than that, to low ball it by triple.

At the time of posting the item for sale, there were lots of pop ups about how costs, payments and charges worked, what Amazon would be keeping for what sort of orders, and so on. It was all very confusing. I just wanted to get through it and hopefully get a little extra cash for the holiday season. After a while, the sale happened! But I had to pay so much more for shipping, I called Amazon and complained, asking what could they do to help. They said nothing, that they recommend we charge more to make up the extra shipping costs. But how am I to know that it would be so much lower, and how would I know how much it would cost beforehand? Are we supposed to box it up, go to the post office, have it weighed and then put it online?

I don't think that's how most do it. We have things in our house to sell, we put them on line, then we box up and ship. It's unreasonable for them to expect everyone to know how much difference it would be. And why do they suggest so much less anyway? Just an extra way to screw us, I say. So anyway, the real point to all of this is, I was mad that I had to pay that much shipping and think they are wrong, but I'm enraged at the fact that now that it's been shipped, they haven't given me my payment, because of a mistake they are making.

My credit card recently expired and a new one of the same number was issued, just a new date. I updated my Amazon account info with the new date, which it showed it was accepted, as well as putting in my deposit information, routing and account number, for my compensation to be sent. The account then refused to move off the page, continuing to alert that my card was invalid. I signed in and out, re-entered several times, called customer support and everything. The calls were beyond frustrating, the reps really don't listen very well at all, or they're incapable of understanding due to idiocy. No one could help, no one could understand and no one could fix it. After 3 attempts, I was finally sent to the payments dept, who said your bank is denying the $1 card verification to your account and that I call them. So I do, and they tell me Amazon is sending it with the old expiration date and they won't approve it until they send it correctly.

So I go back to Amazon, IMing this time, as I'm too angry to speak properly. I explained it all very simply in the first 3 sentences. He then wastes my time for 20 minutes, while I explain 4 more times, before he realizes that he can't help me from his department. I'm boiling at that point. I really need this money, even with the 18 or so percent that the greedy bastards informed me they'll be taking. That must have been in one of the confusing pop ups. I update, redo, re-enter and re-input everything, again. Still not working. Again, I call Amazon, again I explain and re-explain, again I am transferred and re-transferred. I'm now past the point of rage and into blind fury.

I finally get a person who tries and tries, with all of her might, to no avail. They say the card is updated, the bank says they're doing it wrong. I'm saying who give a frick and frack about the $1 credit card verification anyway!? I'm owed a payment, not buying something. You have my routing and account numbers, and my credit card number is irrelevant in this matter. Someone, somewhere must be able to override this, seriously. This is Amazon, a multibillion dollar company, known worldwide, millions of consumers and no one can get me my $52? No one? It's nothing to them, they don't know me, but I need that money. Really need it now. I'm not waiting for the payment department to research my case and get back with me, if you can't do it now then transfer me, again, to whoever is the most in charge in the building.

I then talk to, yell at and berate the supervisor for a few minutes. She then cancels the card on my account, re-inputs it and it goes through "blank stare". Are you kidding me? Two hours of torment over the phone, computer with "customer service" and that could have been done minute one. I'm ready to murder now. The good news, now I can get my money, right? Oh no, sorry, still not. I have to request that the payment department issue a special payment because payments have already been issued. What? You owe me money, you have put me through hell, it has been your fault all along, but I'm still not getting my money. It'll be a few days in processing. Kill me.

All those many, many reasons are why I will never, absolutely never, sell anything on Amazon.com, ever again. As soon as the money is deposited, my account will be closed. And I will continue to post, report and file complaints against them for this until I get tired of doing so, which will be a damned long while.

The money should have been disbursed as of December 8th, which was prior to my account going under review but they held my money anyways. This is not the first time it's happened. There are two other websites with people posting information, such as what I have stated. They say that it happened to them as well. If you are just an individual seller, they make up bogus reasons, and keep your money for 30 days. There is no rhyme or reason why they did it.

The problem came after about 30 days of having our account opened. All of our listings were taken down and the account was suspended for some unknown reason. We called and emailed countless times. And we even sent a certified letter to the headquarters requesting a reason for this. 2 weeks after that, we got a response phone call from someone in India. They barely spoke English. They wouldn't give us a name or ID number. After asking for a supervisor, they told us to “** off", telling us our money was gone and that he was the supervisor. He hung up on us at that point.

We tried contacting them again and again and still got no response. Two weeks later, we received a call telling us that our account was being revoked because we sold an item that wasn't real, or they called fake. Like I said above, we don't sell fake items. We get everything inspected before selling anything from our storage units. We provided all the appraisal documentation along with all the receipts we had and they still didn't get back to us. They told us that the account was completely suspended and that we wouldn't get the money for 90 days. Then, we got told a different story from someone else, saying that the account was closed because it was somehow related to another account that had been closed down. We were floored because this was the first Amazon account we ever had, so it seemed impossible that this could happen.

We tried getting more information to try and fix the issue. We were told so many times to ** off. It seemed like this was just a high scam on behalf of Amazon to hold our money for 90 days. As of now, nobody will take our calls, and they hang up on us immediately. I can't reach a supervisor because when I ask, they just hang up. I think it has to do with the fact that we had made about $5,000 in one month and they saw an opportunity to hold onto it for 90 days. Since my partner and I own a small business with a business license, naming rights, and seller’s permit, this becomes a problem. It’s because we are now being heavily taxed it seems every week from Amazon just for having our money in an account. They are not supposed to do this since we file taxes quarterly. Legally they can't tax us because we own a legitimate business. They do so anyways.

Up until the suspension of our account, we had about $5000 in the account. And we know because of weekly taxes and Amazon fees, it's down to $3500. There are now open claims against us from customers that didn't receive their items, because we have been unable to grab their address information to send out anything because of the suspension. We have been unable to contact any of our customers because we simply can't get online. Also, these complaints are going to Amazon. And they seem to be refunding the money directly out of our account without permission, and without knowing what's been happening.

It's just a huge mess at this point, and we don't have the money for an attorney. We're late on our mortgages because of this and we may be homeless by the end of the month because of this. Upon doing some research online, we found out that tons of people with extensive selling records and stellar feedback had the same issue, when a lot of money started being made. It's completely ridiculous at this point. We need our money. Please help!

Yesterday, they contacted me and said that another person says they didn't receive my item and they state that they contacted me ten times. I have shown proof of delivery and she had proof she contacted me twice and I responded immediately. Amazon now refunds this person's funds without me getting my product back. I believe that this person is a sociopath and has done this with other companies. I am filing charges against this person on Monday for theft by deception.

Amazon should be closed down. This is a company founded on fraud. They stated that sellers have the right to inform customers about their refund policy yet they didn't respect my refund policy. They forced me to take a defective phone which the customer have used for two months and then threatening to withdraw the full amount from my account. I wish to proceed with legal action against Amazon.

But no, Amazon decided to hold my money for 30 days. Said they are doing a review. And it takes 30 days. Now I can not restock. And will not get paid till January 2012. And how convenient—the seller team doing this has no phone? I don’t believe that.

They need to be sued. That would be like me going to Wal-Mart and holding their money till I felt like giving it back. I would be I jail. This is robbery. It is a crime. And yet they are getting away with it. They are holding $1,598 of my money. Now I can’t buy more stock to sell. We need a class law suit. My email is **.

Ideally, I would have liked to get an exchange, but Amazon would not offer that. They were only able to offer a refund. Now, I will not get the same price for this package since the Black Friday deal is gone. I am highly disappointed with Amazon for not offering an exchange. I can see that they have the same package in stock, but they want me to pay the higher price now instead of offering an exchange! This is ridiculous! First, you made me go through the pain of shipping back a defective package and now, you're not even offering an exchange! I will never shop with Amazon again, a retailer that I used to love shopping from until yesterday!

For me the consequences are that I paid $79 for a Prime membership that is not being honored and the guitar humidifiers I purchased did not arrive on time and my Martin guitars are drying out in Colorado's low winter humidity as I wait for the order to be delivered. As other Prime members who encountered similar problems are unlikely to seek recourse for their individual delayed orders, I believe a class action suit should be undertaken as this was not an "accident" but a fraud that likely netted Amazon a considerable savings in this week's shipping fees.

During the course of the 3 days that I opened my new account, I have made 5 separate transactions, totaling to $185.50. My items have already been shipped, and my funds have been frozen for 90 days, in which, during this duration, Amazon has full possession. I have avidly pursued the Amazon "Seller Performance Team", who issued the email, about information regarding the closure and withholding of my funds, and the ultimate resolution of my issue. It became apparent to me, as per my search to find means of communication with Amazon (phone numbers), that Amazon's " Seller Performance Team", did not have any provisions for verbal communication (phone numbers), and when I sent an email replying to the "account closure" letter, I received an impersonal, generic, and unhelpful response inhibiting any form of further resolution.

The only way that I could contact Amazon was through their customer service number, and through that, I planned to access the "Seller Performance Team". Instead of having a helpful, informative, productive, and mature conversation with, not only a seller representative (Oscar **), and supervisor (Gus **), I was rudely suppressed, yelled at, and hurried off the phone. My items have been shipped, Amazon refuses to help, my money is being held, and I have no where else to turn. I am earnestly seeking your aid in the resolution of this matter.

My question is how is it that Amazon shipped it to me and now I cant ship it back to them? Amazon's response was, "I'm sorry, but due to safety reasons, we cannot accept the return of any hazardous materials--these include but are not limited to items that are flammable, gas-powered or use propane or natural gas--at any of our fulfillment centers. The risk of accident is simply too great and we cannot accept the return of products that have special shipping restrictions imposed by the U.S. Department of Transportation.''

I was told the decision was permanent, and I would no longer be allowed to sell my items on Amazon. They can change any of their policies and procedures at anytime without notice. This is an extreme hardship to my family. Amazon was my only source of income, and now we are going to be evicted, and my daughter and I have nowhere to go.

I have called customer service, corporate HQ, sent emails to many different departments, etc. They want an email from my original email address yet, since I don't have the domain any longer, I can't get to the email. I don't know if I have $5.00 in the account or $5,000, because they won't talk to me about it. I've had 3 people say they were going to call me back, and I've had not 1 response.

This cannot be tolerated, we go with trust and they rob us. For sure they lost a client and I am going to make sure to make them losing the most possible .

One minute later, I got another email from Amazon telling me that upon further review, they have determined that a refund check had not been issued and they would deduct the funds from my account. I immediately replied telling them again that the customer was refunded. Amazon ignored my reply, ignored my original documentation of the refund and took money from my account and jacked up my reserve, costing me even more money. This happened on October 12, 2011.

It has been over a month and daily, I send emails to their customer service department, their seller support department, and their A-Z Claim department — all of which just get case closed and no responses. Amazon called me a liar, stole money from my account, jacked up my fees, and won't respond to my emails. Sellers, beware. You don't need Amazon to do business. You don't need a 'partner' that steals from you.

But I kept getting an error message from Amazon that there was another account using the new email. I want to and ask if I wanted to this account to use that email, which I tried to do but it wouldn't. So of course, I called Amazon support and ask them to delete the 2nd account information so I could change the information on my primary main account. They stated that it would take a couple of hours and I would get an email confirming the account was closed.

So, when I finally got the email stating that the 2nd account (which is a Gmail email account) had been deleted and cancelled, I figured everything was okay. So, I logged into my main account (hotmail) in Amazon and it won't let me log in and I tried everything to log in! So I called Amazon (very upset of course) and I ask them why I can't get in and they say, "because the person deleted the hotmail account one." I said, what? They were only supposed to delete the Gmail account, but they did both. But they said that they could pull up and restore my Gmail account but could not restore my Hotmail account which had all my recent orders (one I just placed), my bank card information and other account settings.

I am furious! I spent an hour on phone being put on hold and them asking, of course, all the information about the main account and claiming it was a mistake, "We're So sorry?" So it didn't get resolved in that phone call and the person said that a person (supervisor?) would be contacting me first with an email (which I still haven't received) and very shortly by phone to see if they could get my account restored. That is the last I have heard and that was hours ago. It is now 9:30 at night, no email and no phone call!

Amazon has really ** me off this time for the last time. I have issues with shipping before, and products and even trying to cancel orders even when they haven't shipped. But this takes the cake, I am just wondering if I could sue their company for this (deleting my account)? Probably not, but I would sure love to!

So here I sit unable to access anything on either accounts and playing the waiting game. What a waste. What a corporation Amazon is. Besides that, both people I spoke to were not located in the USA and I could barley understand what they were saying and kept mispronouncing my name incorrectly. Even when I told them again and again the pronunciation. That was annoying in itself, on top of it!

I emailed amazon (as you will never get an actual conversations with anyone from Amazon) and just got lame statements that they would stop sending Amazon marketing updates in the future. They have sold my e-mail address! Read up on all the poor experiences and be prepared by having a garbage account if you want to take advantage of any offers they might give you.

Back in March, Amazon was clearly stating that IRS required Amazon to collect my SSN, regardless of any sales volume threshold. In an email from Amazon to writer Steve **, which Steve published on the internet on March 31, 2011, it states the following:

“Beginning with the 2011 tax year, new IRS regulations requires that U.S. Payment processors, including Amazon, file form 1099-k for sellers that exceed $20,000 in gross sales and 200 transactions in a calendar year. The regulations also require that sellers have taxpayer identification information on file, regardless of sales volume, in order for backup withholding not to apply on gross sales.”

And in Amazon's current FAQs, they clearly and deceptively state that is the new regulations that require me to provide Amazon with my Social Security Number, regardless of sales volume.

“FAQ #4: Do the new regulations apply to all Amazon sellers? Yes, however at this time only sellers that exceed 50 transactions in a calendar year, regardless of sales volume, will be required to provide taxpayer identification information to Amazon.”

However, in Amazon's email to me, as well as further down in Amazons FAQs, the onus switches from the regulations to it is Amazon's policy.

Email to me: “Beginning with the 2011 tax year, new IRS regulations requires amazon to file a form 1099-k for sellers who exceed $20,000 in unadjusted gross sales and 200 transactions in a calendar year. To assist in complying with these regulations, we are requiring sellers who exceed 50 transactions in a calendar year, regardless of monetary threshold, to provide their tax identity.”

And Amazon's FAQ answers the question this way: “FAQ #12: I am not going to come even close to hitting the reporting threshold. Why does amazon require my TIN? It is Amazon's policy for amazon.com, sellers that exceed 50 transactions in a calendar year, regardless of sales volume, to provide taxpayer identification information to Amazon.”

I interpret the question to be what gives Amazon the authority to collect my TIN? Amazon answers because we said so. Just how cavalier can Amazon get? So which is it, the IRS regulations or Amazon's policy that determines the annual sales volume threshold for collecting my Social Security Number? The answer is both! Amazon certainly has the right to ask for my Social Security Number, regardless of the threshold, however, as long as I do not exceed the IRS annual sales volume threshold, they are not required to collect it, and I am not required to supply it, as a directive of the IRS regulations or otherwise, as long as I am willing to subject myself to the consequences.

From the IRS, I would suffer no consequences; from Amazon, apparently the consequences are that I will lose my privilege to sell my products on their venue. For reasons not yet disclosed by Amazon, they are deceptively using this regulation as an excuse to obtain my Social Security Number, something that they do not have a right to, and something that I believe is an invasion of my right to privacy, a right guaranteed to every one of us by the 9th amendment of our U.S. Constitution.

When you buy with 1 Click, there is no recourse in terms of shipping. Here's what I mean. The web page items show $0.00 shipping. It doesn't say for Continental US only. It doesn't say Alaska and Hawaii rates are different. I pressed 1 Click for a $9.50 item that was smaller than a tube of toothpaste and was billed $24.95 for standard USPS shipping. They could have sent it through USPS Priority Flat Rate for $3.95. They could have sent it overnight for $24.95. Another vendor showed $.75 for one item and $1.50 for two items. I approved and was billed $7.99.

Amazon believes that this is a vendor problem. They have their heads in a dark place. This is an Amazon website problem. Their shipping charges are misleading and fraudulent. I contacted them and they wanted me to contact the vendor. I forced the responsibility on them, and then I was told that I should contact them if I don't hear from the vendor. I forced responsibility on them again and told them to get back in touch with me. They are interested in collecting their commissions for the sales but have no interest in taking responsibility when it is their problem.

After this I sold another item the very next day and now they will not release my funds because I have had an A-Z claim against me. I am just a small-time seller and every penny counts. They gave a full refund and the customer gets to keep the product due to their A-Z policy. And now they are holding more money in case it happens again. These people are thieves and so are these customers, they change their mind and don’t want the product, so why don't they send it back? Amazon and their policies suck. It’s all corporate greed and nothing will ever be done about it.

There are several thieves out there that are very aware of this policy and use it every day. Look up free stuff on Amazon, you will be shocked. I and thousands of others are being robbed by Amazon; they are thieves.

I will never again buy anything from Amazon. Having read other customers/vendors' feedback, it seems like this policy of stealing funds from customers/vendors is new. Customers and vendors, beware! If you have the time and money, sue them and publicize your case anyway you can (i.e. youtube, print media, investigative journalists, blogs, etc). They must pay!

The funny part, as I explained to the customer service agent, was that there were five or six tractor trailers that sit in a parking lot up the street from me! I said to the agent to send a dispatch to these drivers so they can pick up the packages. They all assured me that this is a top priority situation and will be addressed immediately. This does not represent good customer support for your customers. These packages are all sitting in my office with no place to go. What a poor way to represent your customers! Sadly in due time, if these packages go unattended for a period of time, they will be destroyed as we have no other choice. We have reached out to Amazon and apparently, they don't care.

The address that these packages are at is ** customer counter. My phone number is **. My name is Martha **. I work from 7:30 am till 12:00 pm, Monday to Friday. Apparently, someone did call on Monday night. The clerk at night said that this was being handled by our security department. Unfortunately, this is not true or not somewhat true I should say. We got notification from our security department that the independent carrier for these packages was to come in on Tuesday and Thursday to take these packages. This has not happened and we were told this 3 weeks ago. I also wanted to mention that the manager of my department has also been trying to resolve this problem. His name is Mike **. His number is **. I sure hope that a resolution comes quickly. Thank you.

The seller described this book as "still in plastic". That was all the seller said, so I was definitely sure that it's the whole book I was looking for. However, it was only few chapters of the book (It's a loose leaf), so I told the seller that it's not what I ordered and I wanted her to refund or exchanged it for the right book. She said that I should have read the description that it gives, but as I already said, all they gave to me was the name of the book. I even checked invoice and shipping confirmation e-mail. There's no explanation that it includes only parts of the book, so I asked her to show where I can see the description she put.

After I asked this, she did not answer my question and kept saying, "Just send the book then I'll issue the refund." So, I captured the screen that I got when I ordered and what she explained about the book.

After that, she said, "I am so sorry that this has happened. I am only human and I do make mistakes. As you can see, I have a great rating and the customers that I deal with are really great even when there is a small problem. I do take some responsibility for this problem and will learn and fix it for the future. You only pay a portion of the postage anyway, because when the postal rates go up, Amazon does not go up. So really, we are losing money every time there is any order. You are the first customer that has complained about something. I get one at least every time school is starting. I will be waiting for your book. Paula."

She even implied that I'm not nice and she doesn't want to pay extra charge for her fault. Also, she didn't admit her fault. I realized that I can't deal with that kind of people, so I sent the book paying for $4.59.

Today, i got refund from her or amazon.com for the book price and shipping when i first got the book in mail: $28.99. It wasn't including portion of the shipping charge when i sent the book back to her. I emailed her again, and i just got back an e-mail from her saying, "Do you always tell people what to do? You could have sent the book back cheaper than what you mailed. So, I do not feel that I owe you anymore."

Here's my point: She kept changing what she said. I mean, she said that she has the right description at first, and then she said that she mixed-up but there's a fault on both. After I sent a few pictures of what I saw, she said she was sorry but still can't take the whole responsibility in this problem. And finally, she said she's not going to give part of the shipping charge that I paid.

I've been really frustrated while dealing with this problem with her, but I still think I have to get portion of the money back. It's not about the money. It's only 2 dollars that I can get back. It is about being respected. Furthermore, it is about the duty of a seller and a customer. If there's a problem, customers have to let them know so it can't happen next time to other customers. If a seller has a mistake, they have to try to fix it and take responsibility no matter how much they have to pay more.

Also, before I emailed to Amazon.com customer center, I told her that I was opening dispute with Amazon.com, and I got this email from her:

"Please concentrate on your studies. This is so ridiculous and childish. I cannot believe that you are making such a big deal out of this. Grow up. You should have known what you were ordering in the first place. I know that I am not perfect, but when I do make a mistake and had to deal with a customer, they were really nice about it and were more mature. If you would have waited on me to respond, I would have told you to keep the book. Also, you sent it back to me priority mail instead of standard shipping, which would have cost you less. Are you going to cry over a few dollars? Grow up. - From Paula who is old enough to be your mother."

Like I said, I'm not dealing with her in order to get two dollars. I want to be respected and for her to admit what she did. I'm very upset that I felt insulted when I got this e-mail.

I can't really talk to her about this problem anymore because she keeps blaming me and does not listen to me, so I'm trying to find a help to fix this problem. I hope you can help me in some way.

Thanks for reading this.

Sookkyeng **

I am not working and now, because I cannot get through them via phone to resolve this issue, I cannot buy my two daughter's school supplies for this school year! What do I do now in order to get the money you owe me?

After sending them the right info, they sent me this nice go-to-hell message: "Thank you for contacting Amazon Web Services. After a review of your account by an account specialist, we have decided your account will remain blocked. We regret we are unable to provide further information on this situation. Any subsequent accounts that are opened will be closed as well."

When I engaged in a live chat with an Amazon.com representative, I was advised that my account had been put on hold and was suspected to have been compromised. Also that someone would contact me within 24 hours.

On the morning of 8/6/11, I used the "call me" service on the Amazon.com website. When I was connected with a representative, I told her I was disturbed that my account had been compromised and my personal information hacked, but Amazon had not bothered contacting me. Even after I contacted them on 8/3/11 and was advised I would receive contact within 24 hours. After being placed on hold, she told me my account was on hold and it was being investigated and someone would contact me.

For the past few months for example, I had spent over $2000 on amazon.com alone, and I only had 2 returns; One for a defective item that costs $10, and another for a wrong item sent to me that costs $28 (approx). If you look at the math, my return rate, if anything is about 2% of what I bought. I am moving in 2 weeks and I had started packing up everything. I noticed I had a lot of used games, old textbooks, old DVDs, etc and Amazon.com had a trade-in program. I figured I might as well trade them back in to Amazon.com since it is convenient, shipping is free, and I was going to shop at Amazon one way or another regardless, so Amazon credit will do just fine.

The items were received by Amazon last Friday and yesterday (Monday) and was only processed today for Amazon credit. I had received 4-5 emails regarding my trade-in, with the last email sent at 1PM sharp. Within 12 minutes, I received another email from amazon that my account was suspended. There is completely zero basis unless you want to count trade-ins as returns. If so, they should have said and I would have never traded anything in. I would have just sold it on ebay.com or half.com or even amazon.com directly myself.

Another problem that I could think of was a problem with shipping for one of the packages that was resolved by the UPS. I had purchased a Macbook Air and the UPS guy had misplaced the package. Eventually, the package was found and everything was good. I had contacted Amazon when the package was still missing, but did not file for a claim for any replacement or refund. I did not bother updating them about the situation either since the package was found and everything was OK and also because of the fact that a claim wasn't filed to start with. Other than that, I do NOT have any returns/replacements at all. I had talked to Customer Service a few times for late shipments and once they gave me a $5 Amazon credit because it was grossly late (by 2 weeks). I cannot think of anything else that is acting negatively onto my account that has caused such an action.

I had emailed Amazon Account Specialist department and had no reply as of yet, but I'm not expecting any until 1-2 days later since that is the time frame it takes, I was told. I had called Amazon many times at their corporate location, talked to their Customer Service Department, their "escalated" customer service Department (Search & Rescue is what it was called), and attempted to talk to their Executive Customer Relations department but to no avail. I had sent emails to other departments too including their Executive Customer Relations (ECR) and I'm awaiting reply.

It looks very dubious to suspend me right after my items were processed for Amazon credit. Now, I can't access the credit and they won't refund according to their policy. They won't send the items back to me either.

My purchases were mostly small ticket items such as for dog supplies, printer ink, textbooks, camera accessories, small electronics, skincare products, surge protector, power cords, home and gardening items, and one computer laptop. I had not returned anything expensive this year. Last year, August, I returned a set of speakers ($800) because it was defective/damaged. Subwoofer had a big crack like someone hammered it. Other than that, nothing else.

Where i live, (rural hills of california), there is no USPS delivery available, so all items ever dropped at the local post office eventually get shipped back to the sender. when i got the confirmation email of my order, it had been divided into four shipments so only 1 of the 9 items will get here in 2 days. the other 8 will most likely get shipped back to the sellers. when contacted again regarding this revelation in thier shipping, i am now told that the other items coming through 3rd party sellers are something amazon cant control. They couldn't tell me about this when i called prior to placing the order? Amazon collected the pricey 2-day shipping cost for the 1 item coming from them, but then i guess if they can get the lions share who cares about anyone else anyway...right! Once this order is resolved i will absolutely be closing my account at amazon.com

I lost my commission on three other items sold, the monetary value for the boost cell phone, and I have not had any sleep in the past week. I am very emotional and in distress and no longer able to enjoy quality time with my family.

I need an attorney! The policies at Amazon are unfair!

Because Amazon went through a third-party, my rebate was not given to me. Amazon received their money and I lost $300.

there is little or no way to cancel anything once you place an order on line anymore. within 1 minute i realized i had purchases the wrong necklace. went to cancel "already in process". what a rip off!!. then because it was combined with another item i was able to cancel, they wanted to charge me shipping!. they agreed to cancel the shipping fee but claimed the item could not be cancelled. it was shipped using some company called parcelpool, which seems like a scam. they claim on their tracking info the item was delivered and signed for. this is a lie, i never signed for a thing and i was home all that day. i contacted amazon multiple times, poor communication and customer service as they are all out sourced now. i was told i would get a full refund. i later received an email saying they could not process my refund due to "technical problems" with my order. they have robbed me---pure and simple.

Every time I call I get the proverbial run around. I actually have saved emails from buyer saying he got his product yet Amazon gave him his money back. I have tracking numbers for all purchases and I have saved every email correspondence from buyers. Amazon can see these emails too of course, but they refuse to charge the buyer again and they refuse to give me my money. The 90 days is not quite up yet, but I am fearful that even at the 90 day mark I will not get my money. I would like to start a class action suit, and go to the media with my information. I can prove all of what I am saying. Anyone who wants to join my suit against them for non payment of profits and CAN PROVE you are owed the money email me at bam7716@msn.com, title the email "amazon dispute". I am fighting Amazon, and taking all this to the media to expose them for the frauds they are.

I have been wearing Ralph Lauren products for years and began to suspect that I had been sold fakes. I am a proud owner of Polo, which are over ten years old and still look nearly new. Upon research, I found that, much to my dismay, I had indeed been sold by impostors.

The following are reasons I discovered that tell me that my shirts are imitations when I compared them with authentic ones I had purchased in department stores. The buttons on a real Polo do not say Ralph Lauren on them and furthermore, they are thick; the buttons on my shirts do say this and they are very thin. The hems on my real Polo shirts are perfect when I turn them over. The stitching on the shoulders is on the underside and done perfectly. On the fakes, you see ugly cross-stitching underneath. The thread on the real Polo matches the color of the shirt. The thread on the white shirt I purchased from them is black.

When I pop the collar, I can see ugly black stitches showing. The cloth on my fakes is extremely stiff and coarse; as previously mentioned, upon which on only two washings, the colors changed dramatically. The buttonholes on both shirts are very poorly done. There is plenty of thread hanging; they became worse upon the second wash and they are at present gaping open. The pony logo is poorly done. On the authentic one, when you turn the shirt over, the pony looks almost as perfect on the underside as it does on the front of the shirt. When I turn my shirts inside-out, I see large amounts of white thread on the underside.

I will say that their customer service was excellent; I received the shirts in only a few days and in perfect condition. I suspected that perhaps their company is not aware that they are selling imitations. It might very well be an issue with their distributors. My great regret is that I did not realize my folly sooner. Not only did I purchase one, but went so far as to purchase two of these shirts from them. I do urge them to cease selling these poor quality shirts to unsuspecting consumers. Though the price is slightly less than one would pay at an upscale department store, paying over one hundred dollars for two shirts that fall apart after two washings is simply too much for anyone.

The seller responded quickly and told me to go to the Ralph Lauren website. I spent over one hundred dollars on shirts which fell apart after a mere two washings. This looks badly for Amazon.com and of course Rover Mall. After reading the customer complaints, I can see that I was not the first to had, and won't be the last. I will do everything in my power to stop them from ruining Ralph Lauren's good name.

This was a direct attack by Amazon using UPS Shipping to attack the smaller guy. I have talked to many small business owners and this seems normal for Amazon to do this. This is wrong. Where are our senators looking out for free trade in America?

Amazon Marketplace has done nothing but send me canned responses telling me that even though I met the buyer's demands and he didn't return the product he gets to keep both the products and his money. Amazon states the only way the claim can be revoked and my money returned is if buyer agrees to let Amazon take the money from his account. Buyer has not responded to any emails. Amazon has emailed me back essentially telling me to stop emailing them about it that the decision has been made.

Sell the book through Amazon, or donate it to charity. Neither the online chat person or the phone support person made any connection between Amazon's failure to include essential information in the order, and Amazon's responsibility to resolve the issue. Their arrogance is unbelievable - and as I told Amazon when they asked whether the matter had been resolved to my satisfaction, I'd love to threaten to take my business elsewhere, but for now Amazon is the only game in town. When that changes, I'll be the first to move to a company that thinks my satisfaction is more important than the smooth operation at the returns facility.

When I checked the FedEx tracking number, it turned out it wasn't ordered for pickup until 1:35 hours after my cancellation, probably not picked up until 4 hours after cancellation. They ignored my cancellation request and replied 28 hours later, saying it was too late. Basically, they've got a cancellation overnight and still didn't process it, so it seems no matter when you order the cancellation, they won't cancel it. If they do, you'll pay for the shipping back, which is my problem.

Amazon allows that encouraging you to trust them, and marketing your purchases as "Amazon", but they fail to protect you alleging it wasn't them. There's no way you can filter the search results to avoid abusive sellers, and help and instructions don't warn you that you are not browsing Amazon products, or the help you are looking at doesn't apply to what you are buying.

Amazon logo is everywhere, it's a scam. I have to pay around $45 to ship back an item I canceled before being shipped, but such cancellation was ignored, despite Amazon and third party seller's policies.

Amazon quickly opened a review of my account in order to further delay paying me the funds for 30 more days and if your agency doesn't intervene, they will continue this financial tactic in order to maintain a large reserve of cash from their sellers in the bank for whatever purposes they may have. But it's obvious to me, having been an international marketing rep, that this strategy helps them elude having to account for millions of dollars they have tied up investing in their expansion--funds that if and when audited, you can be sure are not available and a review of your account on issues common in sales (i.e., goods damaged in transit by the U.S.P.S. and false claims of selling used goods when they're brand new and still in the package, etc.) is the excuse that they're giving me for not disbursing those funds.

Yet these claims are false and they only account for $50.00 in goods. I have already reimbursed the buyers fully on 1 of the 2 legitimate complaints and I am awaiting the buyer to send me the damaged goods so I can proceed with a refund. But there is a total of $786.88 of sales Amazon refuses to pay me and a total of $888.07 in total sales. So $102.07 is not yet shipped because Amazon will not send me the funds to ship the products, which are funds for shipping already paid for by the buyer's credit card to me!

On Jan 11, I purchased a DVD player from Amazon. I paid a total of $255.97. This was purchased through an approved seller with Amazon. Approximately 4 weeks later, I have received the product. As soon as I opened the box, I found a defective product that doesn't work. I immediately contacted Amazon who advised me that I will have to contact the seller directly. I sent the seller an email and in response, I received a reply that I have to send the item back to China and once they will receive it, I will receive a refund. I was mad that I have to send the product to China, nowhere on Amazon website it was stated that the seller is located in China and that the return will have to be shipped to China.

They wanted me to pay for the shipping. I filed a dispute with my credit card. On Feb 16, I received a letter from Chase (my credit card) that the dispute was resolved in Amazon favor and that the money was debited from my account. I called Chase and they advised me that Amazon sent them in writing that once I will ship the product back to China, I will receive a full refund. I then spent a day going from post office to UPS and FedEx looking for the best way to ship it back to China. Amazon rep advised me that I have to ship it with a tracking number. UPS was the cheapest and it cost me $159.00 to ship with UPS. I used the address that the seller had provided and the confirmation # was ** . UPS called me few days later that the address is invalid, I emailed the seller and gave the seller's contact info including email and phone # in China to the UPS rep. the seller never respond. Since then I am contacting Amazon to receive the refund that was promised to me with no luck. The last conversation I had with them was a conference call with Chase rep and Amazon promised that they will process the refund. Its been over 4 months. I send emails to Amazon on a weekly basis and don't even get a reply. Please help

Three days later, Amazon sends me an email informing that the order was cancelled without explanation or reason whatsoever. I first went into my Amazon.com account to verify if there was any additional information regarding the order. No records of my order were found, nothing. They were deleted. I contacted customer service by phone and asked them why my ordered was cancelled. They informed me that they were not sure and that it probably was an out of stock situation, so "Sorry".

I explained to the agent that that was not sufficient. If I had entered the Amazon.com website to look up the items, proceeded to the checkout, and completed the order, it meant that I wanted the items at that price and at that shipping address (home). She put me on hold and then told me that they could honor the original price of my order. To do this, I had to go to my cart and follow through with the transaction again. This time, the Amazon.com software displayed a warning that the order could not be completed because it could not ship to my house. I explained to her that this was not the case when I completed my order initially, so Amazon.com should honor original items, original price, and original destination.

To make matters worse, the system had deleted my order, so I could not place any feedback on Forrest-Electronics, which has a 97% good rating, mostly from convenience. While she was finding more information, I searched for the items again to see if Forrest-Electronics still had them in stock. To my surprise, I found the CS20 speaker to be advertised today (one week later from the purchase) by Amazon.com at $1,133.00 and the TSi200 speakers at $1,239.49. What is this? One week ago these items would cost almost 3 times less. It definitely looks fishy and should be investigated.

Three weeks go by and I need to take my time and find out what gives as UPS has never come by. I find out they were never requested to come by. So I spend my time again on the phone and this time finally get an email saying UPS will come by and get this! Amazon will be deducting the cost of returning the books they sent by mistake from my refund! And they would not do anything to compensate me for the inconvenience! Not a discount on a future purchase and not even an apology for the screw-up! Last time I shop at Amazon, do yourself a favor and avoid the aggravation, take your business somewhere that it is actually appreciated!

This process, in addition to being incredibly frustrating, took a week of my time. On the fourth call to customer service, I insisted on speaking with a supervisor. I was forwarded to a manager, who was not only unhelpful, but rude. When I insisted on speaking to her supervisor, I was forwarded to another manager who suggested that I sell the watch on Amazon.com. So, get this now. I get to pay Amazon a 15% commission (plus fees) to sell the brand new watch I just purchased from them but can't use! So per a suggestion from one of the helpful customer service representatives, I wrote a note to the Executive Customer Relations department. Talk about lame, the email address is jeff@amazon.com to make you feel like you're talking to the CEO, Jeff Bezos, himself. In my message, I offered an olive branch: I'd reimburse Amazon the cost of a new band or the cost to return the item to the manufacturer.

The reply I received included this, "I'm sorry for any disappointment caused and appreciate your understanding. While we won't be able to comment further on this matter, we're always happy to help if you have any other questions". Hey Amazon, here's my question: Why don't you answer my question? I've been an Amazon customer for years. Don't I deserve a return phone call? Don't all consumers deserve better treatment than this? And how about the return policy? What I'm being told is I'm stuck with a $2,500 watch because there's a scuff mark on the $50 band and there's nothing I can do about it. That's unacceptable. I guess Amazon's so big that it doesn't have to worry about pleasing customers. Instead of acting responsibly with solutions that are satisfactory to both parties, it simply hides behind automated email responses.

Attention online shoppers! Thinking of purchasing jewelry or other big-ticket items from Amazon.com? Think again. Their commitment to your satisfaction ends the nanosecond they receive payment.

I then contacted Amazon Customer Service by email through their website to express my disappointment that they would not be honoring their advertised sale of the Playstation 3 for the price listed ($39.99) at either present or in future. I received a response by email from Amazon Customer Service member Shivani ** wherein he expressed his regret over the incorrect price being displayed for the PlayStation 3 and went on to state that in this case they were unable to honor the incorrect price and confirmed once again that my order was in fact canceled.

I have saved all email messages I have received from Amazon, from the initial automated order confirmation message, to the final message from Amazon Customer Service member Shivani confirming that my order had indeed been canceled. I have also saved a copy of the Amazon.com web page for the Playstation 3 from which I placed my order.

I would like to add that as an ordinary consumer, I had no way of knowing that the product I was intending to purchase was discontinued or incorrectly priced. The product page from which I placed my order gave no indication that I was buying anything other than a Playstation 3 console which was temporarily not in stock. The automated order confirmation email I received from Amazon.com clearly states: '1 PlayStation 3 Console; $39.99.'

Thank you so much for reviewing my case. I just want to know if I have any legal argument on my side.

But then I got an email from Amazon (I'm thinking this is some sort of automatic email they send out when they know the seller hasn't fulfilled the order). It said, "I've checked your order and found that you purchased from Delia**, one of our registered third-party sellers on Amazon Marketplace. Amazon Merchant listings are created by sellers other than Amazon.com. When you buy an item from Amazon Merchant, the individual seller will process and ship your order. We charge your credit card for this purchase when the merchant is ready to ship the item. Until then you will see this amount has been blocked by us, but the transaction is not completed (i.e. we have not yet processed this charge). However, in this case, I have checked your order and found that the merchant is not ready to ship this item as the item is currently not available with the merchant. Therefore, this order will be automatically cancelled and you will not be charged for this order."

Of course, since I used a gift card instead of a credit card, that last statement didn't apply and the money is gone off my gift card. In that email it also stated, "If you'd like the seller to cancel the order sooner, you can send them an e-mail by going to the URL below and clicking the ‘Problem with this order?’ button.”So, I took that route and asked the seller to cancel the order, and waited and waited. No email from the seller and no cancellation.

My next step was to contact Amazon. This is where I really got angry as this is when Amazon goes into its spiel that this is a third-party sell and they are not really responsible. I told them that I was definitely holding them responsible as 'to me' the person I am buying from is Amazon. They said the best they could do would be to call me back three days from now, and if by then, the third party seller had not responded to me that they could then 'take action'. I asked them how long after they 'took action' could I expect to see a cancelled order and the money back on my gift card. They said, “Well, maybe another two weeks.”

When the first 'third-party seller' cancelled the order, I didn't even get the opportunity to get on and rate them for this action. And as a buyer, it’s just this sort of action I'm looking for when I review the seller before I make the purchase.

When I sell an item on Amazon, I am told that it is my responsibility as a 'seller' to ship the item out in two days. And I faithfully do this. Yet, I guess these 'third-party sellers' have different rules than just a 'seller'. You have to allow them three days to respond to your email. You have to allow them three days to respond to your request to cancel the order. It 'appears' that Amazon reviews this orders on a weekly basis, that’s seven days.

Okay, that’s my story of how I tried to order a coffee maker on Amazon from two sellers. And I have no coffee maker. And I'm out $160. And I see no real end in site. And most of all, I am totally irritated. I'm voting for that 'class action lawsuit' someone else on this site mentioned!