Amazon.com Reviews

I purchased a tank-less water heater from Amazon. When item arrived it was a splatter shield for cooking. Called Amazon and they were re-sending correct item. Took item to Kohl's who is a return center for Amazon. Received confirmation email that Amazon received wrong item back. A month later they charged my account for the water heater again. That was Saturday afternoon and we were on a weekend getaway. That wiped my bank account of everything. We called Amazon just to be told it will take 3-5 days to return the money. We stayed in a hotel instead of enjoying a Halloween party. What money we had was enough for us to eat a sandwich and put gas in the car to get home to our kids. If you can take the money out the same day you should be able to put it back the same day. I will try my best never to use Amazon again. Stop keeping my card on file. Be very careful when you use your card and save it.

Having placed 4 orders at the beginning of October, and being told these wouldn't arrive until the first week in November, Amazon charged for these on the point of order. Yet on their site it says they don't charge until despatch. This sounds like shady practice to me. At least the information on the site should be correct and honest. Copied and pasted from their website: Note: If you place an order which will be paid by a payment card, we won't charge the card until the order enters the dispatch process. When I queried it I was told they had changed their policy.

I love using Amazon because it’s so convenient. I’m a prime member and also have KU because I’m an author and avid reader. I’ve had maybe 3 instances where I wasn’t satisfied with amazon out of the million times I’ve used them. I contacted them and the situation was rectified quickly!

I purchased a Roku media box with free shipping and my expected delivery date is 13 days. I check on my order and it just sitting in order placed. If you don't pay for "Prime" it appears they just sit on your order. I've never had to wait that long on eBay and Amazon is more expensive in my experience. Thanks.

You need to check your Amazon CitiCard, someone at aAmazon used my account to order 4 product costing over 600.00 dollar, I tried logging into my Amazon account to see what was order, and could not. Tried to explain to Amazon customer services; that I couldn't logon and explained, but it seem as if they didn't understand, had to call the bank to dispute the charges and get a new card.. I yet to know what address that these's order went to, because again I can't logon. So if you have your Amazon or any other card saved into your Amazon account, need to check to see if you have an merchandise you never ordered and if you can't logon, good luck calling the customer service dept..

Ordered an item that was Prime delivery, time came and past for it to arrive. Contacted Amazon, was informed it was being rush shipped to me and it would arrive on a specific day. That day came and it didn't arrive. Item is now out of stock and will be delayed again. Now I am waiting again for an item that was Prime delivery yet again with yet another specific day for arrival. I pay for the prime membership just for the shipping.

Amazon.fr Prime fails to deliver on promises made and on actual delivery of orders. I have amazon orders delivered to a French Post Office. There is a shipping company carrier Colis Private that does not recognize the French Post Office address and will not deliver to the French Post Office. In a past order Amazon.fr Prime used the carrier Colis Private and my package was not delivered. It was the fault of Amazon not the seller. Dealing with this issue took about 2 weeks and many many wasted hours contacting both Amazon.fr and the carrier Colis Private (A company I would NEVER recommend). Amazon was not helpful in resolving this delivery failure. Amazon.fr told me I would never have this problem again and they would not use the unreliable carrier Colis Private for my orders.

I don’t have Prime with Amazon. I buy mostly used books, although from time to time I do buy other things. I have always said Amazon has the best customer service on earth. I have used their service for 13 years with no problem. Now that Prime is out, there is no customer service unless you have Prime. The item that I ordered on October 7th shipped on October 16 and was delivered October 22. That’s what you get if you don’t have Prime. I’ve canceled a couple of orders because after four days they hadn’t shipped, but I really wanted this order, so I found out how Amazon treats people without Prime. So I have canceled my account after 13 years and will order everything from Walmart. At least I know they will not wait 9 days to ship my item and I won’t have to wait over 2 weeks to get it.

I wonder if any other seller on Amazon have had their account hacked, had product shipped at a no cost? This happened with my company product (lots of product) was ordered from our online store at no cost and shipped to 2050 Los Felix Street, Unit171, Las Vegas, NV 89156, with our company name. We discovered this while it was happening and immediately contact the famed Amazon customer service. Sadly, they are much less than useless, they refused to help time after time after time again. Having escalated this up through various management levels their claim was they could do nothing to stop or redirect the shipments, this is an outright lie as the shipper is the only entity that can effect a change in the shipment according to UPS, who, unbelievable were less use than the incompetent customer service at Amazon.

Amazon is offering an Echo Three and music unlimited bundle for $8.98, however you can’t purchase it, because it says there’s a glitch with your order when you try to. Amazon customer service says there is a technical glitch and that they can’t even order it for you. Yet they won’t take it down because it’s a great marketing tool to get you to their site. I am also a prime member who has not received my shipments within 2 to 3 days on several occasions, yeah Amazon doesn’t stand by their guarantee that they will deliver within two days, they just blame the carrier and tell you there’s nothing they can do for you. Jeff Bezos is the second richest man in the world, thank God somebody beat him out, And has made his money from scamming customers. There are many places to shop besides Amazon today. My suggestion is look into your alternatives.

I am a Prime Member but just canceling everything about Amazon right now. They never delivered my items and said they did. It has happen on several occasions, and frankly it is false advertising when you guarantee 1 and 2 day delivery but deliver the items whenever you want. You never get your item on time or you will never get your items. Important point is here even though I am a prime member when I did not receive my item they just keep saying sorry no replacement or refund. They will say carrier has your items but that carrier never arrives. My agreement is with Amazon not the carrier. If it happened once, okay but when it has happened on 5 separate occasions then you obviously cannot deliver in 24 hours or can not deliver at all. AMAZON PRIME IS NOT WORTH IT. CUSTOMER SERVICE IS SUCH A WASTE OF TIME. I AM DISAPPOINTED IN AMAZON. They charge you for items you will never receive. I paid Amazon for nothing.

Beware. Amazon Prime package was delivered via Amazon Logistics and husband noticed his truck had a dent. No one was home when package was delivered. I wanted to report delivery but because there is no police report e Amazon will not even look into it. Customer service is poor.

Received a gift of chocolate covered Oreos from Amazon. NO note or Return Address. Do not know who sent. Called Amazon to find out who sent but was told due to customer privacy they could not tell me. Geez... Could be laced with poison. Nice way to "kill" someone and get away with it! Amazon... you've got to do better than that!

Amazon used to be my go to shopping destination. I am a faithful Prime Member but lately I just cannot depend on them to deliver when they say they will. It has happen on several occasions, and frankly it is false advertising when you guarantee 1 and 2 day delivery but deliver the items whenever you want. Then you have the nerve to tell me to be upset with your carrier not you. Are you kidding me???! My agreement is with Amazon not the carrier. If it happened once, okay but when it has happened on three separate occasions then you obviously cannot deliver in 24 hours so stop advertising that. Amazon has doubled the price of their Prime Membership yet the level of service is half of what it used to be. I am disappointed in Amazon, and they are definitely not a place I can rely on to receive items in a pinch.

I have been a Prime member for over a year. In the last month I have bought at least 10 things. My boyfriend ordered wheel spacers and was tracking them through Canada post which told him that package didn't exist. Came to find out Amazon lost the package. Argued and argued till they finally agreed to send a new one and refund since we were unable to get prime delivery at this point. 5 days later somehow the package disappeared from our amazon tracking. Called back and they said the order was cancelled. Only received half a refund also.

I will explain the situation from begin. I ordered a ring bell at 30 September 2019 with this order number: ORDER # **. After 2 weeks waited with patience, but estimated delivery date already gone. I called Aramex, and I send mail, literally the parcel lost by Amazon. They refunded me as gift card, even they didn't ask me. And the second issue, I wasn't sure shop from Amazon again, but because they refunded me gift card for lost parcel, I bought another ring bell. ORDER # **. I expressed my concerns to Customer Services maybe 2 times, because that was gift and I didn't want any hassle. From Exclusive CS Aaron promised me that there will be any trouble, I trusted his words...

Twice in the past two weeks I ordered several items from Amazon and selected the same-day delivery option. Both times, I received an email the following day telling me that my items couldn't be delivered as promised and I should expect them within the next three days. At that point, the tracking numbers were no longer working so I had no way of knowing when to expect the delivery. From now on, I'll go to a local store to buy items when I need them by a particular day or time. Amazon makes promises it can't keep.

Amazon used to be reliable when it came to guaranteed delivery dates, but lately they are really dropping the ball. I don't care whether or not it's the delivery service or not. When Amazon guarantees 2 day delivery, and it isn't delivered in 2 days, what does their guaranteed delivery mean anyway? I think I will start shopping again at brick and mortar stores instead of wondering if I will ever get an item from Amazon again.

I've had an HBO subscription through Amazon Prime Video for several months, now, set up to charge my debit card. In the last few weeks, I'd input my corporate AMEX to make some purchases for my company. A few days ago, my HBO subscription renewed on my corporate AMEX. Using my corporate card for personal use is a fireable offense. I called Amazon support to request that it be refunded and charged to my personal debit card. What ensued was a 40 minute phone call where, ultimately, all they could do was cancel my HBO subscription and offer an apology. I appreciate the gesture--though its intent was seemingly to placate me, when really I felt my concern over the error (and the risk of losing my job) was not truly heard or cared about. The representative that helped me, Susan, was very kind. But it seems that Amazon has not equipped her to help customers in such dire situations. What's worse is that it appears it just won't matter to Amazon.

In August there was fraudulent activity on Amazon using my bank card. Amazon emailed me which was great. They indicated two of the four fraudulent charges were valid purchases. These were not my purchases. I received information on why they denied my claim and upon reading their documentation they were not even ordered on my IP address. One of the charges was for a gift card to a person I did not even know. Instead of them looking into that aspect they have just been giving me the runaround. I contact them and they say someone will call me. I've only had one phone call that went to voicemail while I was working. I did call back and talked to their fraud prevention representative, Carolyn, who told me to contact my bank.

I am so very disappointed with Amazon. I have been a loyal customer of Amazon's for over 20 years. I know they don't need money, but they have stopped humans from assisting in the "chat" feature. It is AI now, when you ask for a supervisor, that supervisor is also AI (artificial intelligence). I was NOT able to get any help at all. They refused to give me a customer service number (the computer refused). Amazon does not care about interacting with its customers any longer. I have an urgent issue and now will have to deal with a whole bunch of problems tomorrow because they are not there to talk to me today. I use Amazon a few times a week.. for 20 years... Not a lot to ask to pay someone minimum wage to assist.

I really love shopping at Amazon because any time I have ever had a problem their customer service has always been great about fixing the issue. Whether it's damaged merchandise and needing a refund to needing to know about a product. Because I have over the years had to deal several times with damaged merchandise from other seller's and a few but not many from Amazon themself and Amazon has always helped me as I said with getting a refund or replacement which ever I asked for.

Four times in thirty days I have paid for same day delivery only to have a delay of a day or more. I have spent over two hours on the phone with customer service with representatives from some other country who are unhelpful and only offer apologies. They offered to refund the shipping premium as if they were doing me a favor. Once, they offered a $5 credit on my next order. I know they could care less about my issues or my negative review, but this is my only option at this point. Maybe it is time for antitrust action to create some competition.

Always accurate, prompt, and of good quality. I find EVERYTHING I could possibly want on Amazon.com! I love the ease of the website and variety of choices. The checkout is quick and easy. Prime membership is awesome! I love the free shipping.

I am really shocked about the behaviour of Amazon.com. I placed an order and somehow they damaged it and it never got delivered. I requested to send the order again but for that amazon.com found out that the products were not in stock but there was lots of inventory. Lots of ** I heard from the customer 'service' of amazon.com. They must be nominated for the worst customer 'service' on the entire world. Promises about refunding I got too, but also these were lies. Not delivering, lots of promises (lies), taking the money. The only conclusion can be that amazon.com is a company of criminals and impostors.

Needed some new luggage tags and found quite a variety available.Never been disappointed in Amazons product line and all the choices you have. Besides coming across sales is always a plus. Knowing you save money that you can use towards purchasing another product!

I love Amazon Prime. I can get everything I need from one place, delivered to my door and it can even come overnight. I shop a lot at Amazon Prime since it's hard for me to get around. They have everything I need and prices are reasonable too. I definitely would recommend Amazon Prime to anyone who is looking for a company that is reliable, safe to order online, get fast shipping and whose customer service is outstanding.

I ordered a King heated blanket from Amazon’s and was shipped the wrong item. I received a queen which was clearly written on the outside of the box that it was a queen. I repacked it, printed the label, took it to a drop off site and ordered again the king size. A couple days later again I received the queen which again was clearly marked on the outside box a queen- not a king. I then called customer service and she thanked me for letting them know as now they would take the item off the site and would do an inventory check. No apology, No offer to back order it for me, No chance of her calling to check if they did have the item, Not even a $5 credit for the inconvenience. In fact no CUSTOMER Service at all.

I started chatting with an Amazon representative and I was told that a specialist would need to contact me to resolve the issue. I received an email within two days and I promptly responded. After 1 week of no response, I again chatted with an Amazon representative. They said the issue would be resolved within 24 hours, but it needs to be transferred to a specialist. Again, I received an email within two days and I promptly responded. It's been over a month and I have never gotten a response to any emails I have sent and my issue is still unresolved. I looked up ways to escalate this issue but could not find a mailing address to send a formal complaint. At this point, I have given up on trying to get a resolution, and will just not shop on amazon going forward.

I have experienced an incredible amount of failed Prime delivery schedules. I have been misled and lied to by customer service. Some examples: item is on truck, it will be there by 9 pm, talked to driver he is almost there. Signing up and paying fee for Prime is a contract does not honor. I have sent CEO emails with no impact. The revenue from Prime is staggering, yet there is no intention to insure customers get what they have paid for. Go Ebay, cheaper, same items, many offer free shipping, one day longer than Amazon for delivery and shipping with hardly any delivery failures. Amazon has grown to big to meet customer commitments and they obviously don’t care.

Items were good quality and priced right but I had to return them because they didn't work for my needs. And I did return them but it took way too long for the seller to refund me back. And I even had to ask Amazon to check on the seller to make sure they processed the return which I think I shouldn't be after this refund which should have been done faster.

For over 15 years, the shipping practice was pretty uniform and you knew what qualified for free shipping. Now, however, they have entered into a gray area where I was just told FREE Shipping on orders over $25.00 shipped by Amazon doesn't necessarily mean that. Only items SOLD by amazon qualifies for free shipping IF the the items SOLD by amazon exceeds $25. Otherwise, no free shipping unless you have prime. Very deceptive, in my opinion.

My doctor prescribed me a memory foam mattress. I got one from Amazon. Only inflated halfway after more than a week. Returned it. Asked Male representative for 1 that's never been compressed or is decompressed to full size and he said ok. Be there in 3 days. 8 days later it came in a box. I called in and female representative told me prior representative lied to me and they don't have that capability. So returned it and still have to wait 3 days for refund before I can buy new bed and however long it takes to get here and I am STILL sleeping on the couch! And they offered me a $10 credit for sleeping on my couch for weeks. Like that makes up for it! They lie!

Beware of the FAKE/DUPLICATE products being sold in the name of GREAT INDIAN FESTIVAL or similar sale on Amazon. I had a similar experience recently when I have ordered a Casio G-Shock watch during sale at discounted price of 30% but later when I confirmed for authenticity of the product by registering on the brand website, they denied the genuity of the product. I have send the denial letter to Amazon but they are just looping the issue but not resolving it for now a month. So beware of what you are getting actually in the name of sale at discounted price.

I Have spent over an hour just trying to buy a gift certificate with my existing Prime acct. on Amazon. They throw one roadblock after another in front of me, apparently scared to death I'll purchase a gift certificate! You're supposed to use a code to get an acct credit when you purchase one. Apparently a VERY secret code, as no employee has been able to walk me through. Now, the icing on the cake, NOW, out of the blue. instead of being just being allowed to use my app for the purchase, suddenly I need my password! You know, just to make sure they rubbed salt in my wounds, & alienated a formerly loyal customer.

I have been a loyal Amazon customer for many years, spending a lot of time and money with this company. I placed an order for some items I needed for school and received an email saying that my Amazon account was suspended for "suspicious activity" and that someone would be in touch with me within 24 hours to fix the issue. So I waited 24 hours and nothing happened. I gave the customer service a call and explained to them what had happened. They told me that they would submit the forms again and mark them as "urgent" to get this fixed as quick as possible. They told me to wait 24 to 48 hours. So I did. Still nothing. So I gave them another call and explained that I had already called and waited and still nothing.

Placed an order for multiple items, 2 needed to be returned when received broken. Amazon.com has a very good return policy - UPS will pick up the items from your home, no return label needed (UPS brings it with them). Both items were packed in the same box, UPS picked it up the next day. Refund was scheduled to be returned to the Visa account that was used for the purchase. Checked bank account 3 days later, found $9.57 processing for one item, the other item refund was not processing. Called Amazon.com customer service to follow-up. The rep was very difficult to understand, it was obviously a call center in the region of India judging by the accent. I was told that they had not received the other item.

A local dental office changed my card for a procedure that my insurance paid for. I don't authorize the amount charged. $670.00. The actual price was $575.00. Explained all this to Amazon Visa, sent proof that insurance paid. They didn't care. Said the charge looked valid, and that I didn't provide proof of payment by any other means. I guess they think the insurance company just made up a statement because they like me? Right.

Amazon Prime without notice stop sending video to my TV that has the Amazon app and was showing video. When I call their customer support all they said was sorry for the inconvenience. But they no longer allow Prime video to show on my TV. Even though I had paid for Prime a month before and I have been a Prime customer for nearly 10 years. They just don't care to support their own app or customer. They are getting like the big banks just to big and don't care for customers any longer.

The delivery was fast and package was ready to be gifted. If i was able to purchase in stores i would have. I do Love to be able to interact with other people and i enjoy customer service. And i do like physically seeing and touching items I'm purchasing. But if i have to i will purchase from Amazon again. But i do prefer in stores.

Free shipping is great if you ever receive your parcel. Placed an order for some common furnace parts on September 30, got 1 item delivered about a week later, have yet to receive the other as of 10-15-19. Amazon response "we don't request tracking from the Post Office, you'll have to call them". Post office response "we never received the package from Amazon's shipping partner". In the meantime tracking says it's been moving all over the city since the 9th from Amazon partner facility to facility basically many miles away, but unfortunately not anywhere near me.

I ordered items using my Amazon Prime membership. I was promised my items Monday and it’s is now Tuesday and NO PACKAGE. I called customer service and all I get is the runaround. They can’t answer any of questions and all they do is apologize. I must of chatted with 4 different people and still no solution. Get your act together and actually help the customer or is that too difficult?

I like online shopping to compare all companies that sell same or similar items. I like Amazon as they have various vendors on their site so I don’t need to go to another site to shop. Easy to shop and process payment and turn around shipping is fast. 1-2 days free if member unlike most other stores timeline is 7 to 10 days at a cost.

Always getting great deals on Amazon, hands down! I shop several times a week for anything from health products to groceries. No store overhead and free Prime shipping, how can I go wrong! My first choice in online shopping.

I love the variety of Amazon. It is my go to place for online shopping. Some prices are higher than at other online stores and some are lower. It’s always best to shop around before placing orders. It would be great if Amazon started using a comparison feature. All in all it’s great! I would recommend items not being delivered by Canada Post as they don’t contact the person to inform of delivery. CP just leaves a delivery notice in the mailbox. The consumer then has to go to the post office to pick up the order. I find this frustrating and time consuming.

I ordered two items from Amazon. The delivery was due no later than today. I received a notification that USPS attempted delivery of my package today which is a blatant lie! I was physically at the UPS Store when I received notice that stated USPS was unable to deliver. THEY MADE NO ATTEMPT! When I called Amazon I was given the runaround and placed on hold. No discount was offered. This was an Amazon Prime item. So once again Amazon makes promises and does not keep them. They are very very dishonest in my opinion. Thank you.

I love everything about Amazon, except when I got locked out of my account. I had to call their customer service line and I got a guy with a thick Indian accent. I couldn't understand half of his security questions and then he tells me I didn't answer enough questions to his satisfaction. Some of the questions I couldn't answer accurately without access to my account. I have a wife and two daughters ordering products and I don't know the last 5 items that were ordered and I don't know exactly how long I've been a Prime member. 4,5 or 6 years...I don't know.

I ordered several maternity shirts off of Amazon. Not only did they arrive on time but they were each individually wrapped which was great because it was raining the day it was delivered. I ordered both black and white and the colors were spot on. The white was a crisp white, and the black was a solid bold black. There was no faded colors and no marks on the shirts.

Amazon is lagging behind in refunding to customers, while the world is moving faster with payment transfers in minutes/hours, Amazon is taking 10 days or more. My refund of Rs.14,999/- got blocked even after 10 days. Still is pending. Their customer service executives are helpless with the policy matters. Their behaviour towards customer's money is like a saturated monopolistic by presuming themselves like a legend without any threats. They have to aware that those who doesn't care & rigid with uncustomer friendly policies will perish, sooner or later. Top management to analyse & to fix, else the detractors % gets increased & becomes suicidal future to the company.

Very easy to use website. Extensive variety of product. Numerous customer reviews. Decent price. Good description of product. I have never had any problems purchasing any product from Amazon. Throughout the years I have used Amazon their prices have been very good.

Ordered something and it stated as delivered but never received the product. I called them immediately to contact the delivery person and they said that's not an option. Took 5 contact before refund. If it was in America they will be sued 'cause it is India they give a damn. Even after the product stated delivered I was asked to wait to get a refund despite their own tracking confirmed delivery. I've purchased lot of things in the past and am Amazon Prime member. Yet this is the kind of treatment when it comes to refund of petty money. Pathetic and disgusting.

I ordered a new born gift card for $600. I kept getting messages that the delivery was delayed and after 5 days that it was lost. Asked to reissue the order but Amazon could not do it. I issued a new order for $600 and after 2 days I got a message that it was refused by customer (NOT TRUE) and after another day that it was cancelled. Nobody in Amazon could say by whom and the gift card was not delivered again.

Ordered a new mattress. Took the day off of work to receive my bed. Tracked the shipping, it was "guaranteed" to arrive today. Item was not received by "guaranteed" date. Now I will miss another day's wages and commissions due to fraudulent guarantee. Terrible service, worst of any company currently in existence, and this is no exaggeration. They've cost me hundreds of dollars, and offered a $20 gift card. This company has a fraudulent "guarantee" policy. Do not use Amazon for anything, heed this warning. Any company that acts in a fraudulent manner isn't worth using, and if you rely on the guarantee, it means nothing to this company. I hope they are not allowed to sell life sustaining products, the client would be dead, but the corpse might get a $20 gift card. Absolutely abhorrent.

Highest quality and very (cost) effective and a noticeable difference in my gut health within days. This combo of supplements is perfect. I have tried many and this one is the real deal. I am on subscription ship to receive automatic shipments as I designated.

So I opened a credit card via Amazon but never received the card, yet my Amazon account automatically switched to the new card without asking me first. So obviously I didn't have the card number to open an online banking account and obviously to became late. As soon as they called me I paid it in full and they reassured me that everything was fine and they sending me a new card.

I got Prime membership for free shipping and video. I had two orders that were guaranteed 2 day shipping. One was late. The other was late. Item never arrived. Chatted to see if I get free month of Prime. They informed me no longer have that policy. Two day shipping guaranteed but no consequences when it's late. In other words the guarantee is worthless.

I would like to share my experience with Amazon with other customers by providing this review. In September this year my son has ordered from Amazon Huk Men's CYA Camo Packable Rain Jacket, large size that was in stock. So, when he received the Jacked and put it on he realized that size of jacket is small instead of ordered large size. He did not make big deal of it and gifted it to me, since it fits on me well. Thanks to Amazon, I was thinking at that time. I thought that this kind of mistake from Amazon cannot happen again and I have ordered for my son large size jacket again. I was a bit surprised when Amazon send me also small size jacket instead of large size.

I ordered two package from Amazon in a week period. Both packages never showed up at my house. When I called about the packages, they apologized and said would send me out a new one. That was fine the first time but after the second time I questioned why am I paying for Prime if they can not get me any of the packages I ordered. They basically told me they try to get it to me in a couple days but they really don't care if I receive it. I then asked for my money back for Amazon Prime since they we not doing what they said they would by getting me my packages in a reasonable time frame and they refused.

I live in Hawaii and items are marked up or major companies don’t ship here without a shipping cost that frequently is more than the item. Amazon is my go to shopping site. Being a Prime member means free shipping on most items and they are delivered within a couple of days.

I had ordered several packages from Amazon and didn't receive any of them. I provided really detailed delivery instructions and they didn't bother to look at them and never received anything. When I went about talking to customer service about it NOTHING could be done about any of them. I had a delivery "guaranteed" for today and yet again received nothing! It's a horrible service. Horrible customer service and they do absolutely nothing to fix it. It's not a good company.

I was in the market for a new Ecobee Smart Thermostat and did some shopping. Amazon had a price of $299.99 - $314.99 with tax. I decided to order it with another item and at the same time try Amazon Prime. The order was promised in two days. I was shocked when one item arrived in one day, on day two I decided to track my thermostat to see where it was, and I could not find the order. I contacted the shipping company and they told me my order was not in their system and referred me to Amazon customer service.

Some products are fakes but over a good place to shop quick service nice customer service things can sometimes come to you smaller than expected or fake but that's what happens when you buy stuff on line.

I am always impressed by the amazing customer service that Amazon has. If there is any problem, they will always fix it with the best attitude and care possible. Every-time I purchase here, I am sure that everything is going to go well.

I have been a Prime member for as long as I can remember. I have never had issues with wrong orders or delayed shipments until recently. I considered not renewing my membership but let’s be honest- I’m keeping my Amazon Prime. This review is to say Amazon is still the most convenient and mostly reliable way to shop but if you get the wrong item or there’s a delay in shipping or your package was sent to the wrong address- don’t expect to get an American on the customer service line.

The most impressive thing about Amazon.com used to be its unparalleled customer service. That's the key thing that has kept me a member for 15 years and a Prime member for the last several years. I'm not sure what changed, or why it changed, but since August 2019 that customer service has taken a nose-dive right into the toilet. In 15 years I've only had a handful of Amazon purchases go awry, and in every case I was able to shoot an email to customer service, and within 72 hours Amazon had made good, either by issuing a refund or over-nighting a replacement order at no extra charge.

All of it is very good. Good prices good items. Will order from them again. Very helpful with description of product and I like the Reviews it gives. Fast refunds when needed. Love the Customer service they give always helpful. Thanks Amazon.

I am a Prime Member who orders frequently from Amazon. The last year has proven to be very disappointing and frustrating dealing with Amazon; items not delivered on the date scheduled. Recently I received a notice saying my package would arrive late. Four days later, after calling Amazon, I am told they don't know what the problem is but they said, "We will refund your money and you can re-order the product." I called the company which is the maker of the product only to be told the product is shipped by Amazon. They were not happy to hear there was an issue with order and delivery. After a full week, I received a refund and placed an order with a different company.

My recent purchase was excellent. I received my purchase well before the deadline set by Amazon. I did not need to use after sales because everything went as planned. I commend Amazon for ease of purchase, great prices and fast delivery.

Just like the iPhone, Amazon is is a dream come true. I'm 78. I come from a small business retail family (My Parents). I know My parents would embrace Amazon. Why? Because they very much promote small business. 60% of the products Amazon ships are from Small businesses. What a great service. I see something today I have it tomorrow and generally no shipping fees. How do they do that? Awesome! I also have numerous Echo Devices. Another great product from Amazon. NO, Amazon can't listen to your conversations if you have the Microphone in the mute mode. I don't care for Jeff Bezos Politics, but his company is OUTSTANDING!

Purchase is no longer guaranteed. Delivery can be a nightmare. Reps making minimum wage working for a billionaire do not provide good customer service. The third party sales is often unreliable. Used to love them.

I shop at Amazon.com all the time because I find everything I need right at my computer and the prices are great. The driver who delivers the package knocks to let me know that my order is on my door step. Returns are easy and the Wish List has been a blessing too. Amazon.com offers the best on-line shopping experience a person can have.

I ordered Apple Airpods on Sept., 30, 2019 for 2 day delivery for Sept., 30, 2019. I cancelled the order after being notified that my Airpods were never put on the truck for delivery. I was told I would receive a refund after the Airpods were sent back to the seller. I called to check the status and was told by a customer service representative that my order wasn’t cancelled. They will not refund my $158.00. This is a scam! They have been reported to the BBB.

There is no customer service unless you download their app. Also dislike the fact that if they see interest in one of their items, the price goes up immediately! I just purchased two items priced at $17.99 each yet the total came to $35.99 before tax was added. I am not a genius, but I can add. Sounds unethical to me.

They can barely speak English nor do they understand you when you speak to them. It's like talking in circles. They can't process payments correctly, and good luck communicating that to their customer service. Billion dollar company too cheap to hire American customer service agents, you have to talk to Wung Fu in the Philippines. Good luck. They suck.

Amazon sent an email stating they will no longer be supporting my television, and now we needed to purchase an amazon fire stick product to continue to watch our digital movies we had purchased over the years. Total scam to have a tv app that worked great for some years and things get a little tight so they change the rules to extort many Prime tv customers.

Unable to get into account, had to repeat problem to lady 4 times, she kept asking the same question like she was lost on her decision tree she was reading from. She was disoriented. I finally ask her if she knew what she was doing, then some guy came on, had to give address 4 times. Maybe their equipment is lousy. He never was able to help me sign in either. In fact referred me to two other departments. I been with Amazon since dirt, but problems with my Google erased my history, passwords everything. They say Amazon pays poorly, I say they are getting their money's worth!!!

I don't shopping often and I never Signed for Prime membership and was surprised to see being charged $8.39. I had never even opened to see what they offer. How I became a member? I had to unsubscribe. People be aware.

Very rude and disrespectful customer service reps and supervisors. They do what they want to do. Don't listen to their customers. Very poor communication and also do sneaky things. Amazon needs much better agents and supervisors and they need managers too and to not deny your request to speak to someone over a supervisor or a manager or someone higher up and then the company.

I purchased a pair of shoes for $64. Didn't fit quite right so I was going to return them. No problem with the seller at all 30 day "No questions asked". They were shipped to me for free, good deal. When I went to UPS, the shipper they used, it would have been $24 to $26 for the return. Wow! So I gave them to a friend. My point and suggestion: Obviously the seller didn't pay that much because that would mean he would only receive about $40 for the shoes.

March 10th I watched out my window as a Amazon delivery truck turned around on my lawn making very deep ruts. I filed my claim on March 12, and when the weather warmed up, I did the lawn repairs myself on April 19, and sent in my claim receipts. The adjuster said she would get back in 5 days. 12 days later on May 3rd I accepted a refund offer of $45. 5 days later on May 8th they said to expect the refund in 3 to 5 business days. 21 days later on May 29 I let them know I still had not receive it, and this time she said it would be escalated to her manager. And they would send me an update about it.

Not very happy with Amazon services right now. I did not receive my last 2 packages and left note for delivery drives not to leave packages because it can be stolen. What happens to my package when delivery drives leaves package any way, it was stolen. Now I can't get my money back or items reshipped. Very disappointed especially when I left instructions on my door and online to not leave package. I am not rich where I can just repurchase these items, now I am out of money and still left with not one of the items I purchased. I have been a customer for a long time, no I am reconsidering.

I'm at wit's end with Amazon and don't know what to do. Most of my Amazon deliveries are delivered to my NEXT DOOR NEIGHBOR!!! I've called and chatted with Amazon multiple times and all I get are constant apologies and meaningless platitudes and yet nothing ever changes. There's no way to directly call or email Amazon corporate and thus they've done a great job of insulating themselves from having to be accountable to their customers.

I am very unsatisfied with Amazon at the moment they changed their site and now it’s impossible to search for a public list for a family member or friend for any reason! This upsets me because of holidays birthdays and just because reasons I can no longer log in and pick something off their list and send it or have the same in return! It went from being awesome to not and don’t ever get me started on the customer service over the phone trying to ask why they changed it. The people who answered are in China or something and they just repeated what I would say in a different order grrrr! I’m almost done with Amazon.

So Amazon used my debit card to bill me for Prime membership for 11 months without me using the service or knowing. When I brought it to their attention, they gave B.S reasons as to why that will be the case and my request to cancel the fraudulent subscription wasn't granted. Dont ever use your debit card or credit card details there. Bunch of ** fraudsters.

I recently received a phone call asking me to pay £39 to renew my Prime membership. Since I had never paid to join Prime, I assumed it was a scam. I called Amazon customer support and they confirmed it was indeed a scam. Membership was £79, and my renewal was not due until 23 Feb next year. I checked my credit card statement for February this year, and sure enough £79 had been taken. I have no recollection of making this order. More to the point, when I check my account and my orders there is no record of this transaction, although four other purchases around this time are in plain sight.

I needed to purchase an electric scooter controller so I chose one on Amazon.com because it was marked as “original”. I tried many times to purchase it with my main account however because I use the app Privacy.com (because Amazon sells your information to databases) Amazon locked my account for the 2nd time. I tried to open up another account but Amazon did not let the charge go through. I then went to my local grocery store, purchased a gift card So I could purchase the controller. When I finally did get the to purchase the controller and it arrived I could not install it immediately as I was still waiting for parts to come from China.

I have been battling with Amazon for nine month on a living room set. They acknowledge that I was charged the money. They acknowledge that I didn't receive the living room set I ordered. They acknowledge that I am owed the refund. I even have emails saying it will appear on my credit in 3 to 5 days and nothing. Every time you call them it's a start from scratch phone call. They will put you on hold for twenty minutes while they read the notes and when they return they still don't have it right.

I purchased an item based on the fact it was advertised to be delivered in 2 days with amazon prime on September 24. When it wasn't delivered I called Amazon.com and was told it was still in transit from the seller amazon.com Services, Inc. I asked what did that mean still in transit and was told it was still in transit with no other explanation. I told the representative advertising this item to be delivered in 2 days is false advertisement. I also explained to the representative this same situation has occurred to me the last two times I purchased an item from amazon.com; not receiving an item in 2-days as advertised. After being given a token discount just to get me off the phone, I was told it would arrive the next day.

Lately they haven’t met their promise on shipping ETAs, I’d say last 6 months 75% of packages shipped through Amazon service are “Delayed”. Contacted Amazon and they didn’t really care. Really questioning whether it’s worth it now as they can’t meet their SLA anymore.

I ordered PS4 games for my son, they promised to deliver them today and they didn’t because they count on private drivers who don’t keep up with the delivery schedule. I am going on vacation tomorrow and they couldn’t deliver the games tonight, I also was mislead and was told that the driver is in my area and we will get them soon. Just Amazon needs to leave the delivery to other known carriers who know why to do. I am starting shopping from Walmart site, I tried them and always get my items on time. Holidays are coming and we all need reliable service that could honor their promises.

Ordered a boat starter for my commercial fishing business. Order placed on Friday via Prime and was guaranteed delivery on Saturday. Monday - no part, called customer service who issued me a refund after I specifically said I do not want a refund just the part. Then spoke to three different reps and all said the part was at my local post office and guaranteed delivery on Tuesday. Tuesday evening - no part. Called Amazon and the rep apologized and stated she “the package was lost by my post office”. Contact the post office, turns out they never received the package or manifest.

I was fortunate to get a 100.00 gift card from the above. I started a purchase order, when I encountered the check-out process, I inputted as instructed 1-Click, to no avail, this did not work. I spent several minutes with several Amazon reps, to attempt to resolve the above issue, no resolution. It is both disheartening and frustrated to deal with not so knowledge on the above, with the advancement of technology. I sent Amazon an email on this today.

My parents are 80 and 84 yrs old respectively. They have been accustomed to going on Amazon pretty much daily. After using my amazon account info on their computer they now have to enter an OTP code every time they try to log on to the site. Needless to say, this has become very frustrating for them. Customer service has been of absolutely no help. I would think that after the account has been verified once it would no longer be an issue but that isn't the case. At this point I have suggested that they forget Amazon and shop elsewhere for whatever they happen to need.

While I've had great experiences with Amazon.com previously. I recently had a purchase, that within hours the price dropped by $10. When I contacted customer service they stated they do not do a post-purchase price refund. I found this to be surprising, considering that they seem to be abreast at staying the most competitive as well as giving the best customer service. This area is lacking and may be something they should reconsider in the future. While this was only a $10 purchase, it gives me pause before larger purchases in the future; considering that there could be a change in price that they will not work around. Most every other store I've shopped with will make allowances for this type of change. I find this to be considerably lacking for such a large and profitable company.

Out of nowhere they decided to erase my saving login info from all of my devices, including my PC then force us to login over and over again using a "code" number they send to your email, that you have to enter each time and today I had to do it 5 times in a row!!!! It's bad enough they removed my saved info and force me to not only use my password, but another means of verification, but to have to do it over and over again makes me want to SKIP PURCHASING ALTOGETHER AND GO ELSEWHERE!!!

I AM Staring to use Walmart more and more. I don't always see that I am ordering from a third party vendor and I don't like the way Amazon treats my purchase response. I ordered something and it arrived used, missing parts and damaged. This was on the 5th of the month and to this day (9/25/19) I am still trying to get my money back. The communication between the 3rd party, amazon and myself has been awful.

I used to shop on Amazon frequently. I could get needed items quickly and at a great price. Working some days 3 jobs I didn't have time to shop. Because I worked crazy hours and didn't have reliable transportation, Amazon was a lifesaver. Recently, the delivery service has gone from great to terrible. Once, I didn't get an item. I was upset, but Amazon replaced the item free of charge. The next time, I received an email picture where my item was placed in the middle of the common staircase. The third time was the last straw - my item was given to a "resident." I was told they didn't get a name and they had no way to contact the driver ever to find out what that "resident" looked like. Bull. I even told that to the customer service person. I am done with Amazon.

At one time Amazon was quite excellent. NOT anymore. I recently tried to sign in to my Amazon account and was given a: Authentication required. We will text or email you a One Time Password (OTP) to authenticate your request. I NEVER asked for this and apparently is something you can sign up for if you wish. After EIGHT (8) phone calls 3 supervisors who disconnected the call after a wait of 12 - 18 minutes on hold, I was finally given the excuse that if I sign on from a "new device that I will now get this EVERY time I try to sign in. Hmmm. I have been using the same 2 computers for 5-6 years to sign in and have NEVER had a problem. I was told that it's for my "security". Ok. BUT I do not leave my credit card on file unless I am paying for an order, let it process, and then REMOVE my card #.

Amazon uses third party companies to fulfill orders. I ordered parts for my jeep on Thursday September 19th expecting to receive that weekend or early that next week for a trip. The company who it was ordered from said that the order was lost in transit. Then Amazon told me they never placed the order. They resubmitted the order form and when trying to get a tracking number was told the order AGAIN was not shipped. Amazon said since it's a third party there wasn't anything they can do. I had to re-order the parts if I wanted them. I will not use Amazon for important orders anymore. Go directly to an accredited company who you know will get you the product you want when you want. Amazon doesn't care if you are happy. They care about one thing. MONEY.

I have been a long time Prime member with Amazon but will not be renewing due to unreliable 2 day delivery. Unfortunately Amazon is using USPS and USPS is relying on “attempt to deliver” when no such attempt is being made. USPS does not seem to care & obviously Amazon is not holding them accountable.

I had booked this product on Saturday and requested for cancellation on Sunday 22nd September 2019, I was initially get in touch with chat advisor and he promised that it will be cancelled within 24-48 hours. Didn't get any confirmation on the same, so contacted phone support, here also the advisor informed the same thing. So, thought it will be cancelled by Tuesday and contacted the chat support on Tuesday morning but the advisor (Kandula **) informed like he has cancelled now from his end then what was both advisor doing on Sunday?? Any of them should have lied and trying to fool.

Buyer Beware! Amazon regulates customer reviews. After submitting your review on a product, Amazon reviews your review and decides whether or not they will allow it to be posted. Amazon is intervening on what reviews they will allow to be posted so they are being biased. So beware that Amazon reviews can't be counted on being unbiased due to their intervention.

I've purchased many items from Amazon. Most are easy and good. However I have had a couple of issues that necessitated a product return. After an hour plus of trying to reach somebody at Amazon for all occasions requiring contact and finally getting to a live body... We worked out a return was needed. No problem. They sent me a label or I agreed to take the product directly to Kohl's for a NO $ FEE for shipping... Nice! However when I saw my return I was charged just over 30% fee (reduction in return) for 1 item and 34.8% fee for the other item. This is NOT what I would call "Customer Centric" as they would put it. Bottom line: don't buy clothing, gifts, wedding gifts or any other item you are not 100% sure of or be prepared to get penalize 30+%.

I've tried logging in to my account with my current password (which I had written down) and it kept saying my password is incorrect. So I tried contacting customer service first online with their chat service and no one comes online. I tried calling them and they give you the runaround without addressing the issue. I give up on Amazon.

My experience in buying from Amazon goes back to their very early days when they were simply a discount online book store... Yes, we're talking last century here... I've watched them grow over the years and offer more and more products and services. I have enjoyed saving money while avoiding mall shopping, which I've disliked for decades.

3 years ago we did a Kickstarter funding for a recording project. Campaign was successful. The way it worked was... Donations come in and had to go into an account set up with Amazon which Amazon gets a percentage of funds that come in. We have a balance of $600 left in our account. Amazon has/is making it impossible to get the remaining funds. They keep changing the story on why they won't release our donated funds. They say one day, that our bank isn't confirmed (which we've confirmed 7-8 times now). Then they say we don't have permission to access the funds. You're put on hold for 20-30 minutes at a time and have to listen to distorted music and then talk with a customer service rep who barely speaks any English and accent is so thick it's hard to understand.

When ordered a product, it was supposed to get delivered on 19 Sept 2019, but still not received it. They automatically reschedule it and say as per your request???, when we haven't rescheduled. Poor my child every day he asks when will I get which we receive msg of getting delivered today. Called in customer care they also don't have proper reply on it. Really I am not happy with this type of service from Amazon.

I pay $128.00 for a Prime Membership to receive items ordered in 2 business days but it's been taking over 5 days to receive it. On 09/15/19, I ordered a $200.00 Visa Gift card to send to my granddaughter in college and Amazon charged my store credit card for $206.95. Amazon promised the delivery 09/16/19 then I received an email stating it would be 09/17/or/09/18/19. I waited until 9:00 pm on 09/18/19 but never receive the gift card. I called Amazon to ask why it wasn't delivered, customer service could not explain it. They pushed me off on Logistic (their carrier) and carrier asked me why was I transferred to them. Logistic transferred me back to customer service and bounced me around 3 times without any resolution.

DO NOT USE AMAZON'S TRADE-IN SYSTEM! They will rob you. We shipped back a Fire 8 HD tablet as well as an Echo Dot, 2nd Generation - the result was that they charged my card back the $15 and returned to us a "missing" tablet and a dirty Echo Dot that was out of its box after the shipment was late. I contacted their customer service and they were quick to dismiss me to their automated system telephone number. Absolute THIEVES! I should've just donated the items!

Bought a queen size adjustable bed. Received a full instead. Called and was told they can't replace it. Have to reorder it. And my payment won't come back to me till 30 days after they pick up the mistake. 30 days mind you.

Order cpr manikins because of fast shipping and needing them by the weekend. Weekend came and went no adult cpr manikins. I was told they were damaged and sent back. I asked for a replacement to be sent and was told not an option. I asked for a refund and they said sure. 5 days later still no money. I call. They said no refund was issued. They will reprocess it and now it will take 5-7 business days. Zero internal complaint line. Zero accountability. When asked what they would do to keep me as a customer I was told, "We issued you a refund..." They need to be held accountable.

I have been paying for Prime for over 5 years and I have experienced several problems with the "2 day" shipping promise. I recently ordered a tshirt for a birthday gift that was due to be here on the day before the birthday (2 days ago). I'm still waiting for the confirmation that it had shipped. So apparently it hasn't shipped and my friend's birthday has come and gone. I'm very upset and customer service did not resolve this matter in any way. This has happened several times prior.

I ordered a new Braun coffee maker through Amazon.com. I am not an Amazon Prime member, so waited a full week before it arrived. We received a used coffee maker that was dirty and missing the carbon filter. It was not in a box, no instructions, water marks and crud inside and outside of the machine, fingerprints and dirt on the stainless steel. I called customer service, and they told me that Amazon always will send new items. I had to send them pictures to get them to believe me. After some time they decided that I should return the coffee maker and they would submit a refund. This is the first time that I have had problems with Amazon. I am really disappointed with this experience and will look into other places to buy before I use them again. Their customer service people do not care about the customer. They also put a lot of pressure on the customer to become a Prime member.

Was a paid Prime member, so called benefit was "guaranteed" 2 day delivery. Missed deadline, they do nothing for you. They apologised and offered a refund. Why would I pay for a membership to get a meaningless guarantee? Refund my money? Dont they have to do that anyway if they dont provide product? Will never deal with Amazon again.

Amazon customer service is only set-up to handle the problems that Amazon wants to handle. They will not accept email or mail from customers regarding bad merchandise that is being sold on Amazon.com. Purchased a table, arrived with missing parts. Amazon website said contact manufacturer. Manufacturer said they do not warranty to the customer. Contacted Amazon, they suggested I box up the table and return it. When I explained I don't have a box, just need the missing parts they said they will send another and then I can box and return.

The Experience from the 13th floor of hell. Amazon has quite a bit of deceptive trade practices. They play games with your orders and stall your refund in which I have not retrieve as of yet. 19 days and still no refund. I've been told one lie after another and have a stream of emails to prove each washed up lie. I will never order one single product from Amazon again. They are holding my refund that has been authorized and approved for the last 19 days with no logical explanation on why. The game that they are playing with the consumer is plain and clear in my experience they are holding the consumers refunds without a valid reason in hopes that I will place another order in which will NEVER happen. They deliberately sent the wrong product and now refusing to refund me. So I will make it one of my missions to deliberately Exposed them with the TRUTH.

I am extremely disappointed with Amazon.com! I am starting a new company and for over 2 months I am trying to buy from Amazon.com, however I had a registration in my personal email that was blocked without any justification. To unlock it, I was asked for an old credit card code, which I no longer have. Unable to unlock my account, I created a new account with my secondary email, which they blocked again and asked for all my data ... Even though I sent all the data 3 times and called customer service several times, they didn't unlock my account.

Item described new on Amazon and on order. When received was in a battered and dirty box, parts lose and liberally smeared with food residue. Disgusting. Will never order from Amazon again. Will actually cost me money to return. Feel totally ripped off. Of course Amazon refused my review. Scammers in my opinion.

Twice this has happened to me in one month time. I order an item with my Prime membership and I am Guaranteed second day delivery. The first time, I get the notice our for delivery, it never arrives. I get a notice for Amazon saying, order to be delivered by Friday (this is Tuesday). Friday out on truck, email notice, order delivered. No order was ever delivered and the 60 dollar battery charger on the table next to my door is missing. Keep in mind, I live in a house, not apartment.

This review is re: my Order# **. It was delivered to my apartment office about 2 blocks away and not delivered directly to my door as is always requested in my notes on each order since I am disabled and I can not walk that distance and back. The office does NOT deliver packages to tenants. I have no way to get my packages! There is one road in and out of the complex-I watch all cars go by my patio door-Amazon made no attempt to deliver. I have no way to get my packages!

Just wanted to give you guys a big shoutout. This was the first time I ever ordered from Amazon. I am not a Prime customer so I had to wait 7 to 10 days for my delivery of my 12 piece suspension kit for my truck however I received my delivery two days after I put it in as if I was a Prime customer. You guys are great. I will definitely be ordering from you again. Thanks again. Michelle

This review is on behalf of the purchasing of "Fast 88 Portable Elliptical Machine Fitness Workout Cardio Training Machine, Magnetic Control Mute Elliptical Trainer with LCD Monitor, Elliptical Mac"--from HOSMAT Co.--by a good friend of mine (L.L. ). On July 29, 2019, L.L. purchased this product from Amazon.com and received it on August 5, 2019. The product came without a dozen of the necessary screws to mount the machine. L.L. and I have trying, for many times--and without a success--to fix the problem together with Amazon.com.

Amazon hooked us on Prime years ago with its 2-day delivery. My how times have changed! In the last week alone, I've had 2 significant problems with Prime deliveries.

I've been shopping on a regular basis at Amazon Canada for many years. During that time, what has usually impressed me the most was their high level of personalized customer service. In the past few months though, that seems to be declining rapidly. Even their Executive Office seems to be changing, and not in a good way. They were always there when things were not resolved at a lower level. The last time I contacted **, I didn't even get a reply. This continuing decline in customer care has me looking elsewhere FIRST, not as a last resort, when shopping online. I'm also trying to shop more locally, which is a plus! Bezo has repeatedly predicted that Amazon will go bankrupt, and in the near future. I won't be surprised if that happens. And perhaps this decline in concern for customers total satisfaction is the start of that journey. If a giant like Sears can go under, so can Amazon.

I ordered a bundled item (phone with earbuds and power charge package) and there was a problem with my amazon.com charge. I received the email to "update payment info" and immediately resolved the issue and updated within 24 hrs. Now this did change my prime shipping by a day but since it was the following business day that I resolved things, that was acceptable, however, it is now the expected date of delivery and they still have yet to charge it. I chatted with both amazon.com and Synchrony Bank (who issues amazon.com charge) and while they saw the declined attempt, they have not seen another attempt since I requested the payment to be updated. The bank asked to have them "try again" and they stated, "Well, we can request it but it will take 1-3 days."

I purchased an expensive order from Amazon. Never got it. The driver didn't follow the delivery instructions. Gave my packages to someone outside. I called. Got lied to and promised a refund. I only got run around for weeks until after return date expired. Amazon denied they ever spoke with me at all. The driver needed to be fired for not following company policy. The customer service reps need to learn English before you come here from 3rd world countries. And jerk supervisors do your job. Amazon employees are incompetent working for world's richest crook (** Amazon). I'll shop the old fashioned way.

I placed an order for some computer parts on Sept. 3rd 2019. I choosed free shipping because their shipping rates were outrageous. Sept. 14th came around and I noticed they have yet marked it shipped, so I called them to ask what was going on? This Amazon Rep puts me on hold for 15 mins before getting back on and tells me because I choosed free shipping they would ship it near the expected date of delivery. She even made the comment that the order was 6 hrs away that when they do ship it it won't take long to get here. That didn't stop them from taking my money pretty fast. I thought Walmart was bad trying to push their self-checkouts on everyone by closing the other checkouts down. So if it's only 6 hrs away why would I want to pay 40 dollars for shipping on an item that weighed no more than 5 lbs? Greed has it's own karma.

I purchased a popcorn maker from Amazon. Stated if I ordered would receive it within two days. Email after I purchased the item stated it would be delivered within two days. Later I received email stating it would be received in three days. When I checked delivery information it stated it was out for delivery. When I still had not received the item I checked status again. It said could take till Five additional days. I was a Prime member with two day shipping. Called customer service. Useless!! I cancelled my membership due to their customer service!! I could have bought the same product at Sam's Club/Walmart for same price and received it quicker!! Cancelled my order. I will go to Sam's Club!!

I ordered these products. It was due on the 11th of September. Do not receive it to the 14th. I had called Amazon on the 11th and all they could tell me it is, "I understand." I was trying to cancel my order and all they could tell me is, "I understand." The worst customer service. No English speaking people. How to request one so I have to wait another week for my credit do. After trying to cancel they kept claiming they couldn't cancel the shipment. I have to receive it.

I have been taking a lot of time and effort to get a refund for a defective item buyed. They do not complaint with their own service label. Lack of supervisor escalation process. I am still waiting for a refund for more than a month. Nobody answer my emails, or request. I have an open case and is the same behavior.

I ordered several packs of size large socks, and 1 of the packs was inadvertently sent in size medium. I called customer service. The rep from the Philippines had a hard time understanding me. Eventually, I was able to convey the problem and she explained I needed to return the wrong sized item and offered to do that by UPS. I explained that I live in the country and asked if I could return this by UPS. She said yes and stated she would send me a label. When I received the label, I discovered that I had to paid postage. The rep I had spoken with never explained to me that if I chose this option I would have to pay postage. Obviously, if I had known that, I would have declined because the cost to ship would have been more than the value of the wrong socks I was sent.

Debit card info hacked, Amazon started the shell game. I started receiving thing I didn't order in the mail and my debit card got charges that I didn't make. Called Amazon 4 times. Each time they said that an investigator would call me back...but that never happened. 4 times they just did NOTHING. Still unresolved and Amazon doesn't seem to care. They will never get my business again. Beware! Once they got your money they don't care.

Amazon FAILED me. Why won't management take calls or contact customers who have been financially harmed by your inability to follow through on fulfillment? I placed an order on Sunday 9/8, and it was a guaranteed delivery of 9/11. I would not have ordered the wagon if I couldn't get it by 9/12, as I needed it for the weekend to move some items that I couldn't move otherwise. There were other wagons that I could have ordered, and if the wagon had not been guaranteed to me, I would have ordered one that could.

Something I don't think many people know about which I would address here is this. I spent 20 years writing a book and over the last 8 years, although I've not got many reviews for my hard work on Amazon.com, I do appreciate those that have read it and simply want to leave a review. Amazon.com's policy is when someone submits a book review Amazon.com will NOT accept it unless 'that person spends $50 on amazon.com.' Talk about something that I think is completely and utterly unfair and in my opinion is a way of legally laundering money into their own organization. I've been on Amazon for many, many years and I don't think I've ever purchased anything in one go that's valued over $50.

Amazon approved the return of the "Nikon" camera on August 26, 2019, they sent me the shipping label by UPS "**" and I sent back the "Nikon camera" to "Sixth Avenue Express". Now Amazon tells me, "Sorry you lost money and camera." Now I have a debt in Amazon credit card and I lost the Camera.

I am a buyer who will never choose any other portal apart from Amazon. I have been purchasing various products from Amazon and have never had any issues so far with regards to either delivery or return or refund, however, this time I am so sorry to say this but they have degraded their delivery standards. I had placed an order on 9th September and delivery was expected by 11th September which is fair enough. On 10th September, I receive a message stating that you can expect an early delivery and I was way beyond happy, as my hubby's birthday is on 12th and I had ordered this product as a gift for him.

I purchased an Ecovacs robot vacuum which died not long after expiration of the warranty. Ecovacs would do nothing and has no option for repairs in the USA. Jeff Bezos refuses to get involved and thus I'm out the $230 dollars which Ecovacs "stole" from me with a faulty product and their bad faith sale to me.

I logged into Amazon and spent less than 15 minutes browsing a list of books needed for a project. Chose nine and ordered them. In that 15 minute period, seven of the nine books increased in price. The books were at different price points, but each increased by one dollar. I contacted Amazon and said it seemed unethical to increase prices of products just placed in one’s browsing history. I was passed from one customer rep to another—5 or 6 reps, each saying they had to pass this to another department.

When is the time going to come when Amazon puts a stop to this Gift Card Scam crap that going on. It happened to me a few days ago when I stupidly fell for a spoofed email. It was not something out of the ordinary because I have done the exact same thing before for this person. Unfortunately this time it was fake. I called Amazon right away a few hours after it happened to see if they could stop whatever purchases were made and don't ship them. They told me they could not unless I knew the account the gift cards were used under. Well I had the gift cards in hand and did not use them and had proof that I was scammed and they still refused. It seems like they are just as bad as these scammers. They get their money regardless and don't give a crap about their real customers, but protect the thieves. Thanks Amazon, seems like you lost your way.

I believe the bigger Amazon got the more they stopped caring about their customers. I bought a pair of shoes. Apparently was told they came from Amazon themselves. I'm not eligible for a refund or to exchange the shoes which had a knot in them it hurts to wear. When I called Amazon I was informed they wanted a new form of payment. They had my payment. I just ordered the shoes. Every excuse why they couldn't refund them or exchange them.

When I know the day my package is to be delivered, I check my front door every 15 minutes because drivers never ever ring a doorbell. Today my package was scheduled to arrive so I started checking. Minutes after my last check, I saw the notice that my package had been delivered, but it was not at my house. I started walking around the neighborhood and found my package at my neighbor's front door. My house number is in large white letters on both sides of my mailbox and also above my garage door and it's not that difficult to see the difference between 633 and 631. This has happened in the past where a package was delivered on the other side of the circle where I live. Another time my package was left in the middle of my sidewalk. There is no excuse for this except laziness and carelessness and I wonder what would have happened if I had ordered an expensive item. I will probably never do that.

Tried to exchange a OtterBox phone case. Never had this issue with Amazon. They normally send the right product, along with a return label to send wrong product back. Now you have to reorder said product and wait for a refund to your card. Now you're out twice the money, until said refund hits your account, which I had one take. Took forever to get to my account like 8 weeks. Let that slide. But now they make you go through all this happy crappy.

I get or used to receive multiple Amazon deliveries every week. Most of my shopping was done on Amazon. Their prices are not very competitive on most of their merchandise but it was convenient to shop there. They make it very hard to contact them in anyway and when it happens they call you at their convenience. They make lots of mistakes such as sending my packages to addresses that I have never lived at, they send the wrong items, send broken items. I have no reason why I put up with Amazon’s unprofessionalism for so long.

I signed into my Amazon account on 9/7/19. What popped up was a survey. I tried to X out of the survey and could not. I decided to take the survey. Sure looked official. After I completed it and selected my 3 free choices (only pay S & H). I was supposed to be charged $4.99, $4.95 and I wasn't sure about the 3rd amount so I signed into my bank. To my SHOCK, I was charged $44.67, $49.95, and $131.85. Amazon customer service said it was not their survey. I changed password. Then I researched the companies. Those companies are alive and selling their goods on Amazon today. Spent all day on the phone Saturday.

Amazon refused to back to third-party sellers. Would not refund my money. I had to go to the seller basically directly. Their customer service is by far one of the worst ones I've ever heard. I will do most of my shopping on eBay more so than Amazon from now on!???

I have been an Amazon Prime member for many years. I have had issues in the past with order delivery and it was not too difficult to get help. Now, however, everything has changed. I had two orders that were to be delivered the same day (Prime 2-day shipping). Around 6 pm on the delivery day, I realized I had not received either order. Upon checking the order status, I was told both orders were delivered at 12:32 pm. Nope! Never got them and I was home all day. So I go to try and get help. Very difficult. After navigating a few unhelpful screens I found an automated chat bot. This chat robot asks a few questions and tells me to wait 36 hours because the delivery company can scan the order as delivered, but still has 36 hours to deliver the package. So much for 2-day delivery.

I was told my order was attempted to be delivered by Amazon via email. The delivery company also texted and said there would be a delay. Amazon lies to its customers. They went as far as saying there was no gate code supplied, the lobby was locked and no one was there to receive goods. I don’t have a lobby or a gate. I live in a single home, and left clear instructions to leave my item on the porch at the front door. If Amazon is going to deny they make mistakes and insults its customers' intelligence, they should at least get with the delivery service so they get their stories straight. Shame on them and I will not use them again. Just another greedy conglomerate getting too big for its britches. I called customer service and was confronted by a person who did not listen and decided to talk over me. Extremely rude and unprofessional!

The products you select on Amazon are rated by customers so you get a good idea what you're ordering. It's the Amazon service that you don't see reviewed, therefore I have three cautions for consumers I have personally experienced.

Last three orders had still not arrived 4 days after the 2 day guarantee. Claims were made that my business was closed so they could not deliver. I own the business. I personally propped open the doors and turned on the neon "open" signs at 11 am. Additionally at 5 pm they sent me an email stating they could not deliver as the business was closed at 6:52 pm. Such a precise time, nearly two hours into the future. Furthermore, if they missed the open doors and neon signs, the abundance of people on the roadside patio at said time should have clued them in. "We are sorry but we can deliver it tomorrow is what I got. How this company has any good reviews is beyond me. I have ordered 4 products in last few months. 3 of them never arrived and I was even refused the 9 dollars refund on my "PRIME" membership.

If you are thinking about selling on Amazon, please save yourself the heartache and money. They do not stand behind the sellers at all, which is sad since they get a percentage and monthly fee off of everything we sell on their site. They refunded customers before you even get items back, as of right now I have not seen one of the items that was refunded. Then the only way to get it back is by contacting the customer?? That is crazy that they can go in and take your money but now I am responsible for trying to get the items back when I personally didn't allow a refund from my account. Anyway, please do research on their "seller forum" prior to getting an account, I really wish I would have.

Purchased 4 batteries from UPS Battery which only powered my Ebike about 15% of original batteries. Just plain poor batteries, but they worked and I had no way to prove it then. They had cost 400.00 and taxes which I thought should be good batteries. The UPS Battery company stated I'm not charging them fully or something is wrong in my Ebike. Time went by and I later asked for refund or return batteries. They stated to much time had gone by. I asked Amazon to look into it three times and they just said wait for a response those three times (once a month). Next I asked Amazon to act on my behalf to get a refund and they claimed then they couldn't because a year had gone by. I had never been told a year is all the time you have to complain and I hadn't demanded a refund or return in that time. One representative of Amazon stated I would receive a full refund and then the next one said the previous representative was mistaken.

It has been about 6 months, more than enough time for this to be solved. An order of lights for my truck miscounted. Never sent the full order. I took the loss, and will never order through them again.

I was so dissatisfied with my recent experience with Amazon.com Customer Service. I’ve been a Subscribe & Save customer for over 5 years with no issues but my order was charged a week early this month and had a devastating ripple effect on my finances. What happened is this: on Tuesday, one item charged 7 days early. In 5 years I’ve never been charged 7 days before shipping. It’s always charged 2 days (3 day at the most). I called Customer Service and they apologized. Said they had no idea why it would have charged so early. They verbally told me that shouldn’t happen and that they would look into the problem. The NEXT day, the same exact thing happened. Only this time for 12 products!!!! My account was overdrawn and my bank charged me for each individual transaction (12) for a total of 240 in NSF fees. I was devastated.

I like shopping online, and most the time I have had a decent experience with Amazon. It is usually pretty trustworthy. But I wanted to mention what has been happening lately. I bought quite a few items for my computer that I am building, some parts from Newegg, some from eBay, and some from Amazon. In each case I used the free shipping option, and I do not have Amazon Prime. I received my items from Newegg and eBay before Amazon had even shipped anything. eBay took 4 days to get to me, Newegg took 5 days, and Amazon? It took 14 days to get to me! Now I know Amazon Prime would help, but why should I pay a company yearly so that they can just live up to the standards of other online sellers.

Amazon treats their non-Prime customers like yesterday's garbage. Some items you can't even purchase if not a Prime member, most items are more expensive than what a Prime member pays. Delivery times are good but the amount of time taken to prepare your order for shipping take days. Also if you try to post a less than flattering comment on their site in many instances it is rejected by Amazon. Makes you wonder just how accurate their reviews are. I really try to find alternative sources for my business now using Amazon as little as possible.

I have seen a lot of shifty service from nearly every corporation that exists as they are all WAY too big to care about 1,10,100 or even 1000 disgruntled customers. However, Amazon takes the prize for most pathetic, non existent customer service. I ordered a phone case Monday morning. My "Prime" membership gave me two day "guaranteed" delivery. Which in reality meant, we will try to get it there by Friday 8 pm. (5 days.) Maybe it's because it's a US based company and given the well know fact that the average intelligence level of Americans isn't even considered par to the rest of the world, they thought I couldn't tell time? They are likely unaware that for less than a dollar I can mail a letter 3000 miles across Canada and it will arrive in 3 to 4 days tops. This company is so out of touch with reality that at 5 pm they sent me a message saying they tried to deliver the product at 6 52 pm.

Very bad customer service. Nobody cares how much customer is in the need of something. Already called more than 5 times. Every time new excuse. We contact the seller. We filed the claim. After placing order in July 12... today they’re offering me refund. That’s ridiculous. I don't need money. I want my product and then said they can’t replace it for me. I have to get refund and place order again. Such a crap. I’m so frustrated now. Have no option other than placing order again and wait for product again. Even supervisor is getting rude and was raising voice by saying that she can’t do anything other than sorry. So mad. Never going to order anything again.

We pay $119 a year for Amazon Prime and in the last 3-4 weeks, we have had late deliveries practically every order. When we complained were even told on one instance that it was because of a hurricane (the package left Phoenix, Arizona, arrived at Las Vegas, Nevada then the final destination in Utah.) that was affecting my order! When you actually check the tracking it is because Amazon has shipped the packages with USPS Parcel Select and USPS Bound Printed Matter. Both services are NOT 2-day shipping options. In fact, both of those shipping options can take up to 10 business days to be delivered.

Not only does Amazon have great products but their Customer Service for the most part is wonderful. Although most times you are outsourced to a different country, I personally have found that when I call it's either South Africa or Philippines and they speak so well, understand me and my NY accent and are quite nice. Let’s face it. Most times you are calling CS with a problem or issue. These agents have to listen to 8 hours of complaints so they themselves need a break. No matter how annoyed I am I try to be on my best behavior and as nice as can be because they too need a break with how nasty we as a society can be.

Amazon deals with too many shady third party sellers and from China. Products from China is cheaply made and takes 4 months to come in. When you are shopping, you don't have time to review each and every product, ask the seller where is this coming from, they take 2-3 days to get back with you, review their website, etc. There should be a filter where ONLY the products from the country you choose to purchase from, shows. I am way too busy for all this research on every single item I purchase. In going elsewhere.

I have been an Amazon Prime member for so many years, that I can't even remember a time I didn't have Amazon Prime and for many many years I've loved it. When Amazon created their own delivery system called Amazon Logistics however, things went terribly wrong on my end. Amazon Logistics has lost, misplaced, misdelivered, and delayed so many of my packages that you'd wonder why I'm still an Amazon Prime Member.

I purchased a vacuum cleaner, it was deflective. I sent it back via USPS, as per vendor instructions. Vendor claimed he never received it. USPS tracking info shows vendor did receive it, but no signature. Amazon did nothing to mediate this situation. I was never offered a pre-paid shipping label or any assistance at all. I am out $209 for the vacuum and return shipping and have nothing to show for it. I will never buy anything from Amazon again.

The Amazon ad said NEW and the photo was pristine. That is what I expected. The item I received had a blemish on the top side and corrosion on the bottom side. I did not expect to have to employ a silver smith before presenting the item as a gift. I included pictures of the blemish and the corrosion. I submitted a review to Amazon exactly as written here. They refused to accept and display it. They did send me a refusal of review email. John **

Do not ever buy from Amazon!!! They have the worst customer service ever, their products are cheap and are made from china crap, and their 2 day shipping is a complete lie! Amazon also completely and utterly destroyed US retail and big box stores. Take Sears for example, Sears was once the most dominant store and now they are just about ready to close up for good. I will never ever give one single penny to Amazon after what they did to Sears and US malls. I recommend you do the same or they will become a monopoly!!

Unprecedented. The perfect word to describe Amazon. In every positive sense of that word! All because of one man - Jeff Bezos. What an entrepreneur! What a vision! This is from personal experience. Let me explain. I had given up all hope, after a horrible experience with Amazon.ae (formerly Souq.com) - due to a Herculean effort to get an order cancelled and the subsequent refund issued. I have never faced such a feedback-resistant team in my life! They were robotically answering my calls and sending me monotonous, unhelpful emails, followed by absolutely zero action!

Amazon started off as the model for customer service for internet-based companies. It's given up efforts to maintain that lofty status in favor of the crappy service that many companies now offer. It's near impossible to use their website to find a mechanism for a customer who wants to make a complaint. The chat service they offer doesn't work (I tried 5 times). When you ask for a callback you get an Asian agent who barely speaks English speaking to you from a room that has a cacophony of noise from other agents, making any significant communication impossible. The agent is helpless to provide any more service than you can get on the website. Amazon, you're blowing it big-time. Your initial focus on customer service was part of what made you grow. You've forgotten where you came from.

I ❤️ Amazon. Low prices. Good deals. You have your occasional mishaps like my daughter's party. I ordered toys for activities. 1 item never showed. I called. They said they would resend. PS It was too late for that. I have two younger kids. They find everything. We just hit spring break. I had Prime 2 day delivery any. I waited to order any. I got a refund. I had to go to Five Below. Ok 3rd party's description and you end up missing some and you're like, "Can't they just send me what's missing? I love the rest." "Oh no. We will just give you 10% off or send it all back." "Ok cool. I'll just keep it."

Usually I have a positive experience with them until the one time I have to call about an issue with shipping. In this case what I got is disinterested, unempowered associates who offered gift cards not actual solutions. I needed to be sure an order arrived on time for a customer job. It seemed very apparent all she could do is read my order information (the very same information I already had access to).

No respect for privacy at all. Every day they send a new text about this or that, claiming I'm some valued customer who bought from them when I am not, so I block the number, only to have them send another from a different number. My advice: don't let them send notifications by text, calls or emails whatsoever including deals on shipping rates or customer satisfaction. Better yet, find somewhere else to do business.

In one day I received three emails confirming book orders I didn’t make. I disputed the charges with my bank, cancelled the credit card and changed my password on Amazon. A week later another order was made by someone, but didn’t go through because the payment information had the cancelled number. I contacted Amazon. Their representative insisted the order came from my device. It didn’t. I had to cancel the account.

I bought a phone from your website and after some time, it was felled in water so I return it back as the phone is waterproof and it's was not working after this accident. So I returned it back to Amazon and I received response from seller which was not understandable but ignoring all previous. Actually my main complaint that I request to return my phone back as I will fix it outside, but my phone was never back. I'm waiting more than 2 weeks and every time I called customer service I faced unskilled, unprofessional and untrained people especially from Egypt make me regret that I called them, they always give excuses - said the delay was happened because of the issue between the delivery company and Amazon???! Now as I informed to CS supervisor if the phone is not deliver back to me last week I will not accept to receive it and will ask for a compensation for the time I sat in without phone because of Amazon.

Classic Amazon - advertise a sale item, allow you to place and order, but then can’t fulfill it and end up cancelling it leaving you without a product which in turn costs you twice as much or more to find a replacement item. They have no problem charging me for my Prime service or anything else, but have horrible service in fulfilling product orders! Don’t order from amazon if you actually want to receive what you’re ordering. It’s better to get it from a reputable site that can properly manage inventory and customer service. If it’s not important and doesn’t matter much, then amazon is an OK place.

I have continued to contact Amazon about a hold they placed onto my acct. They continue to assure me that an acct specialist will reach out. They have not. At this point it's borderline comical. I have always heard about how great Amazon's Customer Service is. Turns out they are just as poor as any other large corp.

Twice, I have entered a Neg review within Amazon.ca regarding the process of purchased product. My review was rejected via Amazon. I viewed the current reviews of this product, all Positive. It seems like Amazon, rejects all Neg Reviews of a Product associated with Amazon. All Neg reviews are filtered out and returned by the owner of the review, this gives a false review interpretation of the complete process!

I just ordered an item from China yesterday. It says it will not arrive for 42 days. I want to cancel my order since I just placed it. But despite Amazon leading me to believe in several places that a cancellation is possible...it is not. All links to cancellation lead to steps as to how to get a REFUND--NOT A CANCELLATION--implying I have to wait for delivery, then return it to China, then wait how much longer for a refund? Their cancellation process needs to be reinstated and clarified.

I trust Amazon the most and I think they have the best customer service and superior service. I would always recommend Amazon to everyone. They are fast and very reliable. I would never go with EBAY or any other online shop.

I choose a particular product on Amazon because it indicated "Delivery today". It then said it would be delivered by 9PM. At 9PM it said that the delivery was late. Since I didn't get it that day I reasonably expected to see it the next morning. Now it's saying that it won't be delivered until tomorrow. I needed the product soon for health reasons. I would have gone to a local store if they hadn't indicated delivery today. If I decided that waiting 2 days was ok, I'd have chosen a different product. Amazon really let me down in this case.

I made an online purchase with Amazon gift cards on Aug. 20 (7 days ago). I received an email the following day saying that my account had been put on hold until I fax them a copy of the receipts for the gift cards used. They said they would contact me within 24 hours after I submitted the receipts. I have faxed the receipts two times and called customer service 4 times now. Customer service says there is nothing that they can do other than send a note to the Accounts Specialist department and that someone from that department will contact me within 24 hours. No one has contacted me. Customer service said that the Accounts Specialist department does not have a phone number where they can be reached and that I will have to wait for them to contact me. I'm still waiting....

Ordered $1000 in car parts, one in particular being a $700 order. Amazon lost the purchase and still charged the credit card that was issued through them for the purchase, meanwhile taking the order number off of my updates and all that. Customer service is no help. I ordered the parts 2 weeks earlier to make my life easier but amazon of course had to make it difficult. Looks like going back to eBay and whatever other online shopping sources there are other than amazon. First time purchasing experience was god awful.

Contacted support over a promotional code issue. The issue was I was browsing Amazon.com on mobile when I received a pop up to download the app and log in for the first time and I'd receive a $10 promotional credit toward my next purchase of $20 or more. I followed the link and downloaded it straight away and logged in. The instructions said it would take up to 7 days to receive the email with the $10 code. After 14 days of not receiving it, I contacted support. Yes I checked my spam folder every day. I explained this to 4 different representatives. They requested a screenshot of the promotional email. How can I provide that when the issue is that I never received one. Instead, they wanted a screenshot of the promotion screen. How can I show that when it was a one time pop up, and the promotion is now over!? Because I could provide neither of those, they basically told me too bad.

I purchased the 96 pouches of survival water and two packs of protein bars from them for our off-road Jeep vacation on August 17-23, 2019. They said this package would arrive between August 14-16 so that was all good as we had been very excited for our trip to the high mountains. We waited for the package to come on Friday the 16 since it has not come yet just to get a disappointed email saying it was rescheduled for Tuesday the 20.

Unfortunately, Amazon has no support for it's sellers. Bezos has turned over the customer support team to India, which they have trouble understanding issues. If a customer files the holy Grail of complaints, (the A to Z guarantee) he gets his money back guaranteed. Seller cannot win. Buyer claims he didn't receive it, even though tracking says he did, seller loses and Amazon gives him his money and seller takes a hit. Buyer claims no longer needed, item damaged, changed mind, inaccurate website description, buyer wants his money back BUT he wants to keep the product. With the very high fees sellers are paying to Amazon to sell their wares, Bezos has offered no support to them whatsoever. I thought eBay was bad in terms of helping to support their sellers and their encroaching high fees but Amazon takes the cake.

I sent for a Samsung micro sd card of 256 gigabyte, but received a 12 gigabyte card. When I checked the reviews on Amazon for sd cards many people had the same problem. I believe a company like Amazon should not be selling counterfeit items. When I wrote a review on Amazon about the issue, that it was fake it was blocked and you can only say that you had a problem with the SD card not that it's fake and I will buy SD cards from the manufacturer itself.

So I'm calling customer service. Called them about 7 times. Neither of them could tell me if my item was ready for pick up. Real poor customer service for an easy job. Never again getting an item sent to the hub. They don't know how to tell you if the item is ready or not.

I ordered a product on Amazon that I NEED by today. The tracking info all day said out for delivery then all of a sudden as I am outside in my front yard it says a delivery attempt was made and no one could get it. So I call and literally argue with some lady for 45 min saying no one came so she puts me on hold and comes back a couple min later and says, "Oh no no one came. They were misscans." Mind you this is after the order said GUARANTEED by the 22nd and it’s the 23. Now I’m going out of town in the morning and they are saying they can’t do anything about it when they still deliver for another 2 hours at the time. You GUARANTEED it by yesterday. I let it go cause I still had today but now I find out their driver lied and said they went to my house but didn’t but they still won’t bring it to me.

I've been buying from Amazon online since they only sold books! I am a Prime member, and rely on that to get products that I need right away. Just twice in the last 2 weeks, I've been "notified" that my package is running late and expected now a few days later. That's NOT what I pay for with Amazon Prime and I'm not sure what company they've started using, but it sucks. And there's no way to contact/write to them except a "chat" where they just tell you the same thing: "We are sorry". Very disappointed and rethinking continuing to use them.

Did some research on hard side vs soft and went with the soft expandable. Have had different types of luggage in the past and just like the soft sided. Still very durable. I like the wheels on this one and really like the attached TSA lock. Seems sturdy enough, we'll see. Also being from Amazon, if you don't like it send it back. Play with it at home.

I bought a Zouvo vacuum, as it was in deal and was sold by AMAZON..thinking it would be great! All that expectations on AMAZON went in drain once I received the product.. It's absolute garbage of product. It's a piece of plastic not better than a kid's toy. I bought many products from Amazon but never seen a such a cheap product.. I guess even Dollar store rejects them to sell. LOL. Also when I tried to return AMAZON has very bad return policy on this product.

The worst company ever to deal with. Rip off con artists who keep taking your hard earned dollars. BS customer service and zero help support from Seller Central. Bezos, shaaaame on you!! You've set up a totally generically computerised ** company who rips off their sellers and doesn't give a ** about the havoc and stress that's caused. Sellers beware, get out before you end up on the 'Bezos chopping wagon'. Sellers, leave this rotten sinking boat and stick it to Bezos right where the sun don't shine!!

Upon receiving an hard drive from Amazon which I paid full price for a new product. I noticed the hard drive had pictures of people, cars, houses and family members that had clearly been taken with a phone. A few weeks passed and the hard drive began encountering issues reading files and would constantly cause my pc to freeze, crash, and hang during applications and games. I’m aware of the fact that amazon has a service called amazon Warehouse where they sell refurbished items and I’m disappointed that I was sold this iHDD advertised as a new product.

Amazon used to be a great place to order great stuff and have it delivered fast. I am a Prime member and have been for years. In the last several months it seems Amazon has found its way into the gutter. Several products I have ordered based on the site reviews have turned out to be junk. I can't understand the reviews being so good for products that are basically junk.

I have been a long term Amazon customer but lately, finding it best to be super vigilant when purchasing through Amazon. Some of the sellers that are listing there are pretty shady. Received a package this week for an Amazon order and was surprised that the order came from Walmart.com, not Amazon. The box was a Walmart.com shipping box and the return label said Walmart.com. Checking the Walmart.com website the exact same item was listed for sale for $10 less and free shipping. Complained to the Amazon seller and asked to return the item because it was shipped from Walmart.com yet listed on Walmart.com for less.

Ordered a tie on 20th Jan 2019 for 349rs. and never received the order. When the order was to come to my place for delivery I used to wait at home and then when I check the status of the order it says delivery guy was unable to find the address! No one ever called me and no one came for order. 2 times I checked the status update that delivery guy didn't find my address and the third time my order went back from where it came..and then in Feb I received refund of the amount which also I was not knowing as I didn't got any notification. I was waiting for my order like mad. Then today I came to know that my Amazon pay balance also got expired worth 651 rupees with no reminder or alerts.

After not been able to contact this department they suddenly decide that I was not scammed. Although someone else has taken my giftcards as also I have the originals they decide this without knowing the facts. This company should do a better job on their peoples. They dont care about you and if you want to tell them the honest story you need to fill in a form and perhaps they call you. Worst company ever. Peoples it's not because it's big that this is a good company. All proof is with me!!!! Watch out they are NOT a good company.

After a decade of being a loyal Amazon customer and still continuing to shop on Amazon frequently... But I just realize that I get so aggravated each time I need to place an order online. There's no 'go back to cart' button/option. Hahahaha! It is insane! I literally have to close my browser and open Amazon site again. For years! I've been doing that because I need to double check or make some changes to my shopping cart. Really?! I mean, really?! It is almost 2020 outside. I feel like I'm back in 90s. It's Amazon, how could this happen and last for so long???!

Do not use Amazon. They do not care about their customers, their employees are horribly trained, and they make no attempt to resolve issues. Their security is outdated and beyond ridiculous. I'm going to make every attempt to cost them as many customers I can. I am going to post to every social media possible and if they only lose 1 customer, I'll still be happy. I am asking for the most basic fix and they can not provide it.

Always fresh food, packaged and delivered without any issues. I love this service! There are so many items to choose from and I order things that I can't find locally in my grocery stores too. I order at night, wake up and my delivery is on my front porch.

So I have had an Amazon account for YEARS! I changed my cell phone number 6 yrs ago. I have been trying to change it on my account and I can't because some idiot with an EMPTY account is using my number to sign in!!! I told Amazon that this is my number and I have had it for 6 freaking years and they are telling me there is nothing they can do. So somewhere in the world some jerk is using my number that I can PROVE I own and they won't do anything about it!

Actually speaking to a person at Amazon proves impossible. It required multiple links and entries to be able to speak to someone. My questions was rather simple. I have a manufacturer coupon for $7 off a product I want to order and have ordered previously. I can use this coupon at a local retailer or through a mail order retailer but wanted to know if it could be used at Amazon. After going through the numerous hurdles Amazon requires before being able to speak to a person, the person with whom I spoke, gave such an incomprehensible answer, that I still don't know the answer. So, while using Amazon often proves a better cost saving, it appears using a local retailer is more cost-effective when having manufacturer coupons.