2.0/5 (30 reviews)

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About Shutterfly

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Shutterfly Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: April 18, 2023

I'm so upset. All my old photos are gone on Shutterfly. There was very little notice. I would purchase absolutely every photo I had on their site had I know they were going to delete everything. It was my understanding that nothing is ever gone once placed on the internet. There has to be a way to retrieve these photos. Does anyone have any thoughts. I don't need your advice on how to back up photos in the future, just wondering if there is any way to retrieve those that are just recently deleted.

3 people found this review helpful
Verified Reviewer
Original review: April 13, 2023

Shutterfly deleted all of the photos in many "inactive" accounts (including ours) in April of 2023. Years of memories erased with minimal notice and no way to retrieve the files? We have contacted customer support via phone and chat and the response has been, "we are sorry, but there is nothing that can be done." They are a tech company. I cannot believe that they don't have point in time backups available. What if the system went down or was hacked? I regret trusting my personal memories with a corporation that is focused solely on profits.

7 people found this review helpful

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    Verified Reviewer
    Original review: March 27, 2023

    I have used Shutterfly for about 13 years, never had a problem with anything I have ordered. Photo books, prints, enlargements, specialty frames. My problem is that now that they encourage you to load all these pictures, they want you to order something every year. I don't need something EVERY year. So now those older pictures are going to be done away with if I don't order. My advice is to just store your pictures on a thumb drive and use Walgreens for printing. Shop local.

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    Verified Reviewer
    Original review: March 14, 2023

    I like many of Shutterfly’s products, however they are overpriced unless you’re looking at their promotional offerings. Unfortunately, they have made their promotions so complicated they never work without customer service support which seldom works. It’s so bad I’ve got to think it’s intentional. Circuitous phone menus and frequent disconnects after obscenely long wait periods, while the messaging on hold continuously tries to steer you to online chat. Online chat is stated as 24/7 but often is not staffed and when you are connected it’s worse than phone support. After 3 times spending an hour or more creating picture projects only to be frustrated and overcharged at checkout I quit. I won’t do it anymore.

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    Verified Reviewer
    Original review: March 6, 2023

    I am extremely disappointed and downright angry that this company is cancelling share sites without giving its customers a way to transfer metadata (like image titles and captions). I have tried reaching out to them repeatedly over the past few weeks. I wait on hold forever and then am disconnected, or I do finally get a real person, I am assured someone will follow up with me. Weeks pass and I have to go through the cycle again. It is maddening and still nothing has happened. Save yourself a headache and work with a different company.

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    Verified Reviewer
    Original review: March 2, 2023

    Shutterfly seems to be going out of business, despite near-daily marketing emails. Apparently buried in this stream was a message that photos of inactive customers would be deleted. I logged in to place an order and found I have nothing from 15+ years of orders and saved photos & projects. Quality of Shutterfly photo products was never exceptional, but we stuck with the company since our photos were stored there from a time before so many options were available. We are now filled with regret for not moving on.

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    Verified Reviewer
    Original review: Jan. 23, 2023

    I ordered a photo puzzle of our trip to Egypt as a Christmas gift for my husband. The images in the picture were good quality and the puzzle looks pretty good; but the quality of the puzzle is really poor. The puzzle pieces are so thin and flimsy that some were damaged on arrival. Once two pieces are connected they almost cannot be touched again or the least movement will cause them to separate. That makes it very difficult to actually connect all of the pieces together. The pieces are smallish and very unusually shaped, and the picture of the completed puzzle on the front of the box is very small. All of that contributes to making it a difficult puzzle. We also received a Christmas photo puzzle of our cats from a friend and the quality of that puzzle was excellent. I don't know about other Shutterfly products, but I recommend for photo puzzles.

    3 people found this review helpful
    Verified Reviewer
    Original review: Dec. 24, 2022

    Website promised photo travel mug December 23 because I paid extra $17.99 for expedited shipping. Tracking says December 28 by 9:00 pm. Now I have to pay to remail to my son, who was home for Christmas. Customer service does not care and gave me a different date every time I called.

    2 people found this review helpful
    Verified Reviewer
    Original review: Dec. 20, 2022

    We ordered Christmas cards on November 1 and got December 19th with nothing but a sorry so needless to say we can't get these out before Christmas. Never will buy from them again as they don't give a darn about customer experience.

    5 people found this review helpful
    Verified Reviewer
    Original review: Dec. 17, 2022

    I have dealt with Shutterfly in the past and all went well. This year, I decided to make another calendar and to get 8 of them. I spent a couple of days making and saving my project. The project, although saved disappeared. I was able to retrieve it after spending several hours wait to get a live person to fix things. I paid extra for shipping to get the calendars and to get tracking. Three times, Shutterfly sent me emails saying that they had shipped the calendars. Since I had tracking, I knew that they had not.

    When I called, they admitted that they had a printing delay and the calendars were not even printed. After spending hours on hold, I was able to make sure that the calendars were printed and mailed. Then they sent me one calendar instead of five. I got nowhere with their "chat" so again I had to spend a long time waiting to speak to a real person. They cannot contact their print department so no sure word on when my calendars will show up. I think that they have deteriorated in the past couple of years.

    3 people found this review helpful
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    Shutterfly author review by Jonathan Trout

    Shutterfly is an internet-based photo printing company based in Redwood City, California. It helps customers preserve memories through unique gifts and prints using their personal photographs. Shop for and customize creations like photo books, cards and stationery, prints, calendars, gifts, decor and more. Shutterfly also lets you create private group sharing sites for your photographs.

    • Print savings plans: Shutterfly’s annual print plan is $29.99 per year and gives you a savings of 30 percent on unlimited prints for the entire year. Prepaid portrait plans let you collect print credits, which you can redeem for professional quality prints, saving you up to 40 percent. Prepaid 4x6 plans let you buy 4x6 prints for nine cents each. All plan details and pricing are available online.

    • Personalized gifts: Personalize gifts using your photos, along with monogrammed text. Popular items include travel mugs, jewelry, glass prints and fleece blankets. Choose from Shutterfly’s newest gift ideas like bookmarks, custom smartphone cases, personalized frames and more. A full list of gifts with pricing for each item is available online.

    • Home decor prints: Shutterfly lets you personalize home decor items using your photos on things like canvas prints, pillows, personalized frames and Christmas stockings. Create wall art with photo-spread canvas and metal print wall art, and print your photos on wood panelling for a unique look. All home decor options and pricing are listed online.

    • Share sites: Create a private (or public) website containing your personal photos to share with selected friends and family. Customize your website with designs and layouts, share messages and add videos or calendars. Share sites are accessible on any mobile device to view and manage your site on the go.

    • Special offers: Shutterfly’s website is full of promotions and daily deals like free shipping, percentages off of various items and new customer offers. Each promotion comes with a promo code you can input upon checkout.

    by Jonathan Trout ConsumerAffairs Research Team

    As a member of the ConsumerAffairs Research Team, Jonathan Trout believes having access to free, comprehensive information on products and businesses is vital to making smart purchasing decisions. He focuses his efforts on researching and reviewing multiple brands across a variety of industries, with the goal of writing unbiased buyers guides to help inform consumers on impending purchases.

    Shutterfly Company Information

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