Shutterfly Reviews

Shutterfly please change your format back!!!! I have been making photo albums for YEARS and now I am looking for another company.

I agree with all those customers that dislike the new photo book process. It is very slow and not user friendly. I have done 50 or more books over the years and this latest update is awful. The editing process is complicated and doesn’t work properly. I read the “help” page and it was not helpful at all. When you try to edit a picture or the size of the box, the cursor keeping jumping back and forth. It is very irritating. Go back to the version that was working perfectly.

I don't know what happened to the quality of Shutterfly's books. I've ordered dozens of photos books from Shutterfly and other places. My most recent book from Shutterfly was completely unacceptable. The photo colors didn't look at all like the amazing colors I saw with my eyes and captured in photos. They put it through three times and they all looked the same poor quality. I've ordered the same photos in book form from another source and when I can prove to Shutterfly what it should look like I will expect a refund.

PLEASE have an option to use the old system. I make year in review books and special occasion books. The "improved" site is awful. It's not intuitive at all. PLEASE go back to the old system. I will be looking for another platform when this year is complete.

WHY....WHY....WHY??? Would you change something SOOOO drastically??? I'm glad I came on here to read other reviews. I've been using your website & making calendars & photo books every year for 22 plus years! Thank goodness I decided to get a head start on my yearly calendar that I give as gifts every Christmas. Time to find a NEW COMPANY!!!

I have been a customer and photobook creator with Shutterfly since way back when it started as KodakGallery, and have always created at least 4 photo-journals through this platform every year. Last month when I logged in to make my latest book, I was so irritated to find the software interface for advanced creation of my photobooks had completely changed, and there was no option to revert back to the system I was comfortable with.

I found the site somewhat difficult to use, especially when trying to move photos around or add photos. I also assumed they would print to latest version of the project I was working on, and that didn’t happen. I received 8 copies of the incomplete book. They were quick to offer a refund but what a waste of time and paper. And I had to pay for additional shipping costs…

I have made 75 projects on Shutterfly since 2010, and I have been very pleased with the products I've received. I watch for the sales, especially the Free Additional Pages sale, which make their book prices more competitive. I would have given them a five-star rating, if not for the recent changes in book making. The process of adding text is very tedious; the cursor doesn't always work properly, and I can't read the small letters in the box, so I have to enlarge the page, and then the view shifts to another place on the spread. It now takes me twice as long to make pages. Shutterfly, if you're reading this, please bring back the old method of adding text!

I recently viewed my cc statement and noticed a charge of $107 from Shutterfly. I have not ordered anything on Shutterfly for quite a while. I went online to my Shutterfly account and noticed someone had ordered a photo I had in my saved photos. They ordered this photo in a plexiglass frame, charged it on my saved cc, and had it shipped to MY HOME ADDRESS! I called my cc company and told them it was fraud, and they temporarily credited my account. About a week later, I received this Shutterfly shipment. When I opened the box, it was a 4x6 picture in a plexiglass frame, an old photo I had saved in my profile. It wasn't even centered, and it was blurry and faded.

As others have stated, I have been using Shutterfly for years. I create an annual album, as well as my individual photo orders. I am so disheartened and disappointed in the new version. It is so difficult to navigate my photos. There are so many headers and ads on the webpage, that the actual space left to view photos is about 1/3 of the whole page. The least that can be done is to update the site to have a "full page view" option. In addition, the new design aspect for the photo books is terrible. I've put too much work into my current annual album to change anything now. However, once 2026 is done, I'm going to have to find another source for my photobook needs. What used to be a relaxing pass time for me has become a frustrating experience.

I have used Shutterfly to create 2 travel books in the last year. They are gorgeous, well-made books!! I uploaded all 500 plus photos for each trip and used Shutterfly's free 24-hour page and photo arrangement service. They did a great job of organizing the photos in varying arrangements and sizes. After I received the initial book arrangement back, I was able to rearrange a few photos and add beautiful text, photo outlines, decorative accents etc. to each page. I chose to do a 12x12 book with the lay flat deluxe pages. It ended up with over 90 pages and the photo print quality is gorgeous!!

I have been making custom books each year for years using Shutterfly. These current changes are so bad, dark box editing frames pop up and won't adjust the photo properly but will get in the way and pop up when not wanted. Editing text box requires enlarging the page to 200% to just read what is there to edit. I can not easily get it to line up photos... I am still struggling through a book in July that should have been done in March and I almost just restarted somewhere else. Really really bad.

I hate the redesigned interface/tools. After completing 38 projects with the old tools, I find the new tools not user-friendly. The photo alignment after moving is not useful, as the photo appears over other photos. No scroll bar in the photo box. Don't like the auto-populate when hovering over a photo. Don't believe any of the developers have ever created a photo book using manual tools. They need to bring back the old interface/tools as an option. Otherwise, I'm probably going to find a new platform to create my travel photo books.

The quality is horrible and very much overpriced!!!! They need put accurate measurements because they are NOT what is described in description!!

Handling features are inconsistent. Moving pictures and changing size work about half the time - other times it takes multiple efforts and sometimes deleting the photo and starting over. Extremely frustrating. Is there another company? Customer service: Again 50 - 50. As a repeat customer, the rep can be helpful and a survey follows. The next time, it is a third world country individual with language problems and less knowledge than the user and who assures there is no survey option.

I have made calendars for gifts for a dozen or more years. I had started the one for 2027 and had to let it sit it for a while. I attempted to get back to it this evening only to find that major platform updates have taken place. What is going on???? I could not even edit the lower portion to change the color of the month text to match what I used on the top portion. This used to be so simple and easy to use. I am very disappointed and will sadly be looking for a simpler, better and more responsive platform. What has been done has NOT improved the Shutterfly experience!

The new Shutterfly platform has made it so completely difficult to make your own custom book that unless they go back to their old system, they will lose my business. Their new platform is simply terrible! Every single step, from loading pictures to all the editing features, are more difficult. What use to take one click, now takes several. The whole system is slower and jumps all over the place when you try to do anything. It's so frustrating that I have lost all interest in making any new books, or even finishing any books I've already started. I had just started my 100th book when they made this idiotic change. They had the best program platform of any photo book company (I've tried others), what on earth made them want to change it?

I have made over 100 Shutterfly books - several per year. Since the new interface/software, I stopped. It is horrible. It takes forever to make a page. It simply isn't enjoyable. PLEASE give us back the previous software. I have a background in layout & design, and this is by far the worst program I have ever TRIED to use. The previous system was so easy and a pleasure to use. I am behind in creating my family's books, and I plan to look at other companies. This is disappointing since I have always been very satisfied with Shutterfly. The reviews for this new program are awful, so please change back to the old system. It's not an issue of learning something new, this is just BAD.

I have done over 300 projects with Shutterfly since they opened in 1999. I have to say this is the worst upgrade they could have done. It's a lot slower and more complicated. If it's complicated for someone like me in my 40's who is a millennial it must be really complicated for a lot of others. Shutterfly will be losing a lot of customers including me. It's a shame they did this because what was once relaxing and fun to do is now time consuming and stressful to figure out. Bye Shutterfly.

Shutterfly has lost my business. In the past I created over 12 photo books with Shutterfly yet they have completely made the entire process cumbersome and difficult to use with their new software. Bring back the way it used to be and making photo books easy! That said, I found Mixbook and I LOVE IT! Mixbook is so much easier to use and they create beautiful photo books. Shutterfly has lost me for good as now I am a true believer and user in Mixbook. I encourage everyone to check on Mixbook. You also will love it.

This is a follow up to my recent review of Shutterfly changes. I had heard some cautionary comments about the recent changes, but after my initial frustration, I finished my photo book project with no problem. There were some changes, but I was still able to use the tools that I needed to get it done.

I did have to Google a lot to find answers to questions that I had, but any questions that were not answered online were answered by two or three Shutterfly assistants that were very helpful. I had no problem making my photo book. In the past I have had great experiences with the Shutterfly assistants, and the same is still true. I'm a fan again.

I have been using Shutterfly to make photo books for 15 years. The changes that were made to the website/tools are absolutely terrible. It's glitchy, totally "un" user friendly and features that have been there are now gone. I can't begin to name all the things that are different, worse or gone. It takes twice as long to do anything than it used to. I had a book done and went back a couple of weeks later to edit and finish and the whole website had changed, no warning. It works worse on Chrome than it does Edge. I will finish what I've started and look at other options.

I have been a fan of Shutterfly for about 20 years. I have made so many greeting cards, photobooks, and other personalized items with no problem. No problem, that is, until this year. What happened to Shutterfly? The website has changed, and not for the better. Last week, I finally gave up trying to make a simple birthday card. I couldn't even enter text! I don't know why the website is no longer user-friendly, but I will no longer waste my time trying to use it.

I have been a long time customer of Shutterfly, making stunning annual photo books that I have been so proud of and pleased with the process and quality, shipping time and cost of product. Unfortunately, Shutterfly has completely changed their software system and now what took me an hour a page is taking me double to triple the time and I am not even pleased with the work as it is extremely difficult to align the picture on each page. The software is constantly timing out and glitching. I am so sad as I started the book before the change but unsure if I will be able to finish it due to ongoing frustrations! PLEASE PLEASE PLEASE change back to the previous software. It seems like I am not alone.

I totally agree with all the comments people have left about the Shutterfly changes. I have been using Shutterfly for a very long time and have experienced changes to their system before but this one is just plain horrible. Whoever designed it needed to do some testing with long time customers to get feedback. Simple things that used to be no brainers are now impossible to use.... such as moving photos or text boxes. Please, Shutterfly, take a look at the mess you have made for us before we decide to use a different vendor.

We ordered graduation announcements well in advance of the date. The first order came out with two large white borders on the side and bottom of the announcement, making the pictures grainy and unrecognizable. Our first call to customer service was met with frustration from someone who couldn’t speak recognizable English. We called again and got someone who was willing to help and said they would resolve and rush the new announcements. They weren’t rushed, it took longer to get the replacements now just days from graduation. The new announcements were exactly the same as the ones that were originally sent, unusable. Calling to ask for a refund was met again with a representative that was not understandable. Do not trust this company to come through for you with a product for a special occasion, you will be disappointed.

I’ve been making dozens of photo books every year on Shutterfly for 15 plus years. I like to create my own books and have thoroughly enjoyed the process of making them. It’s been a form of relaxation for me. But the new photo book format on Shutterfly is a nightmare. I’ve been working with it for months and it’s not a matter of not learning a new system. It’s just flat out a bad change in almost every regard. They have made the creative process very cumbersome and not at all user friendly; changed or taken away key features that made it easy and efficient to work with; and bogged down the site that makes it so slow that it now takes me 10 times longer or more to make the books. I have been regularly submitting feedback on their site and have read the complaints of others, but it appears to be falling on deaf ears at Shutterfly. Anyone out there have a different photo book site they know of that I could consider?

I have been using Shutterfly for many years, mostly for photo prints, but also for several different products. I have purchased wine stoppers, mouse pads, calendars, mugs - you name it. Each time I was able to easily upload photos and create my project. I uploaded 90 photos on April 16 with no problem. On May 4 I uploaded another bunch but was unable to scroll through the photos to edit them. I can see the first photo and edit it, but when I attempt to scroll down the screen gets jumpy, and all I can ever get to is the first photo. The chat support was less than helpful, so I called and talked to a human.

I have been making a photobook on Shutterfly for 2 grandchildren for their birthday every year since they were born. They are now teenagers. I started one this week for my grandson's birthday. I cannot believe what a struggle I'm having doing what used to be so easy!! I see I'm not the only one! I'm giving up and trying a different company that has been recommended.

I have used Shutterfly since 2013 to make photo books and cards. The most recent upgrade is very frustrating. I finally finished a recent photo book and and left it on the site for two weeks while on vacation. When I returned to proof and order it, I found that half the photos had either disappeared or been moved to other places in the book. Layouts had shifted. While text was still there, spacing had changed. I called customer service to see if they could find the old version, and the agent did try to help, but had no luck. He did give me a $30 discount, which hardly makes up for the hours I spent redoing the book.

I have literally made more than 150 phonebooks on Shutterfly over the years. I've even recommended SF to friends. You have ruined a system that worked well. I hate the new update with the white hot intensity of 1 billion flash bulbs. It is clunky and difficult to use compared to the previous (and perfect) version. What on earth were you guys thinking? I imagine the meetings... Marketing: The current site is working great. Very few complaints. I/T: But we can make it run faster on the backend. Marketing: That sounds great? How? I/T: We remove 35% of the functionality, don't preserve our customers' customer settings and saved items, and get rid of the tools our super-users (and most loyal customer) use. Marketing: It sounds much worse than what we have. I/T: It will suck, but it will run faster on the backend. Marketing: Do it.

I have used Shutterfly for the last 13-14 years, created 55 projects, and loved it. Tonight I was working on my granddaughter's yearly book and was totally disgusted. What use to be an intuitive site is now a chore to work through and figure out how to do functions that were once so easy and enjoyable. As far as the background, sticker and frame choices they deleted all the ones I love and don't have as many choices. I was very sad because I've taught so many friends how to use Shutterfly so they could create their own books and calendars which they enjoyed immensely. If they are anything like me they will look for an alternative. I'm very sad, not only for myself but for Shutterfly and what they were thinking when they thought they were fixing something that wasn't broken. Live and learn I guess.

I'm not sure why such bad reviews. I order some customer tumblers for a girls trip. Great quality cups. The cups came and were missing some text. I contacted support, sent a pic of what I received and they agreed to remake them and expedite ship them to me at $0 cost. I could not be more happy with customer service experience.

I have been using Shutterfly for years, I make my own book designs. Some of the photo layouts are no longer available. When arranging photos I no longer see a swap option. I delete a photo to rearrange and the site automatically changes the layout to match the number of photos. Very frustrating! I hope you are reading customer reviews to address some of the issues with the new updates.

I, too, am a long-timer user of Shutterfly--300+ projects over many years from albums to calendars to blankets, etc., all customized. And I, too, am completely disgusted by Shutterfly's attempts to "modernize." In the past Shutterfly has made many positive, and gradual, changes. Until now! Relying on "experts," without regard to customer input, it almost feels like Shutterfly is trying to drive us long-time users away. And all to attract whom?! Like so many others, I've experienced problems at every turn. Even uploading photos is hit and miss. I've struggled for days to figure this all out, only becoming more frustrated. When I turned to Shutterfly's AI Assistant, I got little help. But the capper came when I was informed I'd reached my AI limit and would now have to "subscribe" for any additional help. Talk about adding insult to injury! Way to welcome devoted customers to your new and improved site, Shutterfly!

100% unhappy despite 100% happiness guarantee. I gave used Shutterfly multiple times over the past decade and typically am happy with the products, service and website. However, my most recent order was also my last order as they did not make me 100% happy. My kids high school graduation invitations were incorrectly printed twice. I had a third order placed but when my wife saw the delivery date she said to cancel it. I was only given a partial refund. I am out $50, am behind on getting invitations out. The manager I was transferred to told me that they handled the replacement order incorrectly.

I am incredibly frustrated and at a loss for what to do other than pray that Shutterfly listens to its customers. The new editor has ruined my long-time hobby and love of making photo books. Since 2008, I’ve used Shutterfly to create photobooks for trips, birthdays, and special occasions, as well as a yearly family album. The recent changes to the photo book editor have made the process incredibly frustrating. I have always elected to use blank pages, advanced editing, custom path so I can have complete control over the entire design.

I have created over 100 projects in Shutterfly over the years. They launched this spring the "New Improved" platform to create photo books. This new platform is not user friendly with only a few things that were actually improved. I do like the new way to insert text however they got rid of some very important things like the SPELL CHECK is GONE. So now I will have to type everything in Word and copy then Ctrl +V (paste is gone) to put it in the text box. Let's make more work for me! I don't want to buy a book with misspelled words.

What was Shutterfly thinking when it made these recent ‘enhancements’? I’ve made dozens of photo books with them over the years and always found the process intuitive and creative. Such a mess now. They’ve taken away Advanced Editing and with it so many features that I think are critical to manually making your book. I can’t add a photo to an existing page layout, easily add text boxes, or even find half the tools I previously used. This new program is beyond frustrating. I have four books in the works but will be looking for a new site to help me create my books. Whoever implemented these changes should be fired.

I have been using Shutterfly for many years to make photo albums. I always design it myself. A few years ago they changed how that worked and I found it very clumsy. I was able to go back to the original system. Between now, April 2026, and the last time I made an album, about November 2025, they have changed their system again. It is extremely slow, it crops photos when you don't want them cropped, it is very difficult to match and line up photos on a page because the program thinks it knows what to crop, and many other problems. I will try to finish the project I am working on, though it is very frustrating, and if they don't change back to the original system or somehow vastly improve the current one, this will be the last time I use Shutterfly.