Shutterfly

I'm so upset. All my old photos are gone on Shutterfly. There was very little notice. I would purchase absolutely every photo I had on their site had I know they were going to delete everything. It was my understanding that nothing is ever gone once placed on the internet. There has to be a way to retrieve these photos. Does anyone have any thoughts. I don't need your advice on how to back up photos in the future, just wondering if there is any way to retrieve those that are just recently deleted.

Shutterfly deleted all of the photos in many "inactive" accounts (including ours) in April of 2023. Years of memories erased with minimal notice and no way to retrieve the files? We have contacted customer support via phone and chat and the response has been, "we are sorry, but there is nothing that can be done." They are a tech company. I cannot believe that they don't have point in time backups available. What if the system went down or was hacked? I regret trusting my personal memories with a corporation that is focused solely on profits.

I have used Shutterfly for about 13 years, never had a problem with anything I have ordered. Photo books, prints, enlargements, specialty frames. My problem is that now that they encourage you to load all these pictures, they want you to order something every year. I don't need something EVERY year. So now those older pictures are going to be done away with if I don't order. My advice is to just store your pictures on a thumb drive and use Walgreens for printing. Shop local.

I like many of Shutterfly’s products, however they are overpriced unless you’re looking at their promotional offerings. Unfortunately, they have made their promotions so complicated they never work without customer service support which seldom works. It’s so bad I’ve got to think it’s intentional. Circuitous phone menus and frequent disconnects after obscenely long wait periods, while the messaging on hold continuously tries to steer you to online chat. Online chat is stated as 24/7 but often is not staffed and when you are connected it’s worse than phone support. After 3 times spending an hour or more creating picture projects only to be frustrated and overcharged at checkout I quit. I won’t do it anymore.

I am extremely disappointed and downright angry that this company is cancelling share sites without giving its customers a way to transfer metadata (like image titles and captions). I have tried reaching out to them repeatedly over the past few weeks. I wait on hold forever and then am disconnected, or I do finally get a real person, I am assured someone will follow up with me. Weeks pass and I have to go through the cycle again. It is maddening and still nothing has happened. Save yourself a headache and work with a different company.

Shutterfly seems to be going out of business, despite near-daily marketing emails. Apparently buried in this stream was a message that photos of inactive customers would be deleted. I logged in to place an order and found I have nothing from 15+ years of orders and saved photos & projects. Quality of Shutterfly photo products was never exceptional, but we stuck with the company since our photos were stored there from a time before so many options were available. We are now filled with regret for not moving on.

I ordered a photo puzzle of our trip to Egypt as a Christmas gift for my husband. The images in the picture were good quality and the puzzle looks pretty good; but the quality of the puzzle is really poor. The puzzle pieces are so thin and flimsy that some were damaged on arrival. Once two pieces are connected they almost cannot be touched again or the least movement will cause them to separate. That makes it very difficult to actually connect all of the pieces together. The pieces are smallish and very unusually shaped, and the picture of the completed puzzle on the front of the box is very small. All of that contributes to making it a difficult puzzle. We also received a Christmas photo puzzle of our cats from a friend and the quality of that puzzle was excellent. I don't know about other Shutterfly products, but I recommend puzzleyou.com for photo puzzles.

Website promised photo travel mug December 23 because I paid extra $17.99 for expedited shipping. Tracking says December 28 by 9:00 pm. Now I have to pay to remail to my son, who was home for Christmas. Customer service does not care and gave me a different date every time I called.

We ordered Christmas cards on November 1 and got December 19th with nothing but a sorry so needless to say we can't get these out before Christmas. Never will buy from them again as they don't give a darn about customer experience.

I have dealt with Shutterfly in the past and all went well. This year, I decided to make another calendar and to get 8 of them. I spent a couple of days making and saving my project. The project, although saved disappeared. I was able to retrieve it after spending several hours wait to get a live person to fix things. I paid extra for shipping to get the calendars and to get tracking. Three times, Shutterfly sent me emails saying that they had shipped the calendars. Since I had tracking, I knew that they had not.