Shutterfly Reviews

I have been making custom books each year for years using Shutterfly. These current changes are so bad, dark box editing frames pop up and won't adjust the photo properly but will get in the way and pop up when not wanted. Editing text box requires enlarging the page to 200% to just read what is there to edit. I can not easily get it to line up photos... I am still struggling through a book in July that should have been done in March and I almost just restarted somewhere else. Really really bad.

I hate the redesigned interface/tools. After completing 38 projects with the old tools, I find the new tools not user-friendly. The photo alignment after moving is not useful, as the photo appears over other photos. No scroll bar in the photo box. Don't like the auto-populate when hovering over a photo. Don't believe any of the developers have ever created a photo book using manual tools. They need to bring back the old interface/tools as an option. Otherwise, I'm probably going to find a new platform to create my travel photo books.

The quality is horrible and very much overpriced!!!! They need put accurate measurements because they are NOT what is described in description!!

Handling features are inconsistent. Moving pictures and changing size work about half the time - other times it takes multiple efforts and sometimes deleting the photo and starting over. Extremely frustrating. Is there another company? Customer service: Again 50 - 50. As a repeat customer, the rep can be helpful and a survey follows. The next time, it is a third world country individual with language problems and less knowledge than the user and who assures there is no survey option.

I have made calendars for gifts for a dozen or more years. I had started the one for 2027 and had to let it sit it for a while. I attempted to get back to it this evening only to find that major platform updates have taken place. What is going on???? I could not even edit the lower portion to change the color of the month text to match what I used on the top portion. This used to be so simple and easy to use. I am very disappointed and will sadly be looking for a simpler, better and more responsive platform. What has been done has NOT improved the Shutterfly experience!

The new Shutterfly platform has made it so completely difficult to make your own custom book that unless they go back to their old system, they will lose my business. Their new platform is simply terrible! Every single step, from loading pictures to all the editing features, are more difficult. What use to take one click, now takes several. The whole system is slower and jumps all over the place when you try to do anything. It's so frustrating that I have lost all interest in making any new books, or even finishing any books I've already started. I had just started my 100th book when they made this idiotic change. They had the best program platform of any photo book company (I've tried others), what on earth made them want to change it?

I have made over 100 Shutterfly books - several per year. Since the new interface/software, I stopped. It is horrible. It takes forever to make a page. It simply isn't enjoyable. PLEASE give us back the previous software. I have a background in layout & design, and this is by far the worst program I have ever TRIED to use. The previous system was so easy and a pleasure to use. I am behind in creating my family's books, and I plan to look at other companies. This is disappointing since I have always been very satisfied with Shutterfly. The reviews for this new program are awful, so please change back to the old system. It's not an issue of learning something new, this is just BAD.

I have done over 300 projects with Shutterfly since they opened in 1999. I have to say this is the worst upgrade they could have done. It's a lot slower and more complicated. If it's complicated for someone like me in my 40's who is a millennial it must be really complicated for a lot of others. Shutterfly will be losing a lot of customers including me. It's a shame they did this because what was once relaxing and fun to do is now time consuming and stressful to figure out. Bye Shutterfly.

Shutterfly has lost my business. In the past I created over 12 photo books with Shutterfly yet they have completely made the entire process cumbersome and difficult to use with their new software. Bring back the way it used to be and making photo books easy! That said, I found Mixbook and I LOVE IT! Mixbook is so much easier to use and they create beautiful photo books. Shutterfly has lost me for good as now I am a true believer and user in Mixbook. I encourage everyone to check on Mixbook. You also will love it.

This is a follow up to my recent review of Shutterfly changes. I had heard some cautionary comments about the recent changes, but after my initial frustration, I finished my photo book project with no problem. There were some changes, but I was still able to use the tools that I needed to get it done.

I did have to Google a lot to find answers to questions that I had, but any questions that were not answered online were answered by two or three Shutterfly assistants that were very helpful. I had no problem making my photo book. In the past I have had great experiences with the Shutterfly assistants, and the same is still true. I'm a fan again.