Shutterfly Reviews

I have been making a photobook on Shutterfly for 2 grandchildren for their birthday every year since they were born. They are now teenagers. I started one this week for my grandson's birthday. I cannot believe what a struggle I'm having doing what used to be so easy!! I see I'm not the only one! I'm giving up and trying a different company that has been recommended.

I have used Shutterfly since 2013 to make photo books and cards. The most recent upgrade is very frustrating. I finally finished a recent photo book and and left it on the site for two weeks while on vacation. When I returned to proof and order it, I found that half the photos had either disappeared or been moved to other places in the book. Layouts had shifted. While text was still there, spacing had changed. I called customer service to see if they could find the old version, and the agent did try to help, but had no luck. He did give me a $30 discount, which hardly makes up for the hours I spent redoing the book.

I have literally made more than 150 phonebooks on Shutterfly over the years. I've even recommended SF to friends. You have ruined a system that worked well. I hate the new update with the white hot intensity of 1 billion flash bulbs. It is clunky and difficult to use compared to the previous (and perfect) version. What on earth were you guys thinking? I imagine the meetings... Marketing: The current site is working great. Very few complaints. I/T: But we can make it run faster on the backend. Marketing: That sounds great? How? I/T: We remove 35% of the functionality, don't preserve our customers' customer settings and saved items, and get rid of the tools our super-users (and most loyal customer) use. Marketing: It sounds much worse than what we have. I/T: It will suck, but it will run faster on the backend. Marketing: Do it.

I have used Shutterfly for the last 13-14 years, created 55 projects, and loved it. Tonight I was working on my granddaughter's yearly book and was totally disgusted. What use to be an intuitive site is now a chore to work through and figure out how to do functions that were once so easy and enjoyable. As far as the background, sticker and frame choices they deleted all the ones I love and don't have as many choices. I was very sad because I've taught so many friends how to use Shutterfly so they could create their own books and calendars which they enjoyed immensely. If they are anything like me they will look for an alternative. I'm very sad, not only for myself but for Shutterfly and what they were thinking when they thought they were fixing something that wasn't broken. Live and learn I guess.

I'm not sure why such bad reviews. I order some customer tumblers for a girls trip. Great quality cups. The cups came and were missing some text. I contacted support, sent a pic of what I received and they agreed to remake them and expedite ship them to me at $0 cost. I could not be more happy with customer service experience.

I have been using Shutterfly for years, I make my own book designs. Some of the photo layouts are no longer available. When arranging photos I no longer see a swap option. I delete a photo to rearrange and the site automatically changes the layout to match the number of photos. Very frustrating! I hope you are reading customer reviews to address some of the issues with the new updates.

I, too, am a long-timer user of Shutterfly--300+ projects over many years from albums to calendars to blankets, etc., all customized. And I, too, am completely disgusted by Shutterfly's attempts to "modernize." In the past Shutterfly has made many positive, and gradual, changes. Until now! Relying on "experts," without regard to customer input, it almost feels like Shutterfly is trying to drive us long-time users away. And all to attract whom?! Like so many others, I've experienced problems at every turn. Even uploading photos is hit and miss. I've struggled for days to figure this all out, only becoming more frustrated. When I turned to Shutterfly's AI Assistant, I got little help. But the capper came when I was informed I'd reached my AI limit and would now have to "subscribe" for any additional help. Talk about adding insult to injury! Way to welcome devoted customers to your new and improved site, Shutterfly!

100% unhappy despite 100% happiness guarantee. I gave used Shutterfly multiple times over the past decade and typically am happy with the products, service and website. However, my most recent order was also my last order as they did not make me 100% happy. My kids high school graduation invitations were incorrectly printed twice. I had a third order placed but when my wife saw the delivery date she said to cancel it. I was only given a partial refund. I am out $50, am behind on getting invitations out. The manager I was transferred to told me that they handled the replacement order incorrectly.

I am incredibly frustrated and at a loss for what to do other than pray that Shutterfly listens to its customers. The new editor has ruined my long-time hobby and love of making photo books. Since 2008, I’ve used Shutterfly to create photobooks for trips, birthdays, and special occasions, as well as a yearly family album. The recent changes to the photo book editor have made the process incredibly frustrating. I have always elected to use blank pages, advanced editing, custom path so I can have complete control over the entire design.

I have created over 100 projects in Shutterfly over the years. They launched this spring the "New Improved" platform to create photo books. This new platform is not user friendly with only a few things that were actually improved. I do like the new way to insert text however they got rid of some very important things like the SPELL CHECK is GONE. So now I will have to type everything in Word and copy then Ctrl +V (paste is gone) to put it in the text box. Let's make more work for me! I don't want to buy a book with misspelled words.

What was Shutterfly thinking when it made these recent ‘enhancements’? I’ve made dozens of photo books with them over the years and always found the process intuitive and creative. Such a mess now. They’ve taken away Advanced Editing and with it so many features that I think are critical to manually making your book. I can’t add a photo to an existing page layout, easily add text boxes, or even find half the tools I previously used. This new program is beyond frustrating. I have four books in the works but will be looking for a new site to help me create my books. Whoever implemented these changes should be fired.

I have been using Shutterfly for many years to make photo albums. I always design it myself. A few years ago they changed how that worked and I found it very clumsy. I was able to go back to the original system. Between now, April 2026, and the last time I made an album, about November 2025, they have changed their system again. It is extremely slow, it crops photos when you don't want them cropped, it is very difficult to match and line up photos on a page because the program thinks it knows what to crop, and many other problems. I will try to finish the project I am working on, though it is very frustrating, and if they don't change back to the original system or somehow vastly improve the current one, this will be the last time I use Shutterfly.

The new updates are horrible - I am a long time user - over 75 books and 275 projects. I am so disappointed - the site has gone backwards. It used to be user friendly but not anymore. Devasted. Ellie R.

I've been a customer since 2010 with 26 projects. The new version of Shutterfly is such a waste of time. Functions have been either made almost useless or removed entirely. 1) Cannot read text in order to edit. 2) Sometimes photo boxes can be moved, sometimes not. 3) Yes, you can "Drag & drop photos directly on the page" but the whole layout changes (size and placement of existing text and photo boxes get changed). I've used lots of software and apps in 30 years, yes transitions to new versions can be rocky but this one is bad. Yes, over the next year they may iron out all of the bugs but this makes me look for an alternative.

I'm about to give up on Shutterfly. I have probably done 30+ photo books but today the system sucks. I have never had trouble making books with 200-300 photos plus text, but today I can't get the cover page and it will not let me select the font I want. What's going on?????

I'm working on my 66th Shutterfly album but now using their new platform. In every session I encounter new problems with the app freezing, buttons not working, and difficulty uploading photos to the album. Once you select font and frame colors, they no longer remain as part of your project. The new platform is very inferior to the previous one. I have used the online chat only to have my issue repeated back to me without a solution. I tried calling the help number and couldn't understand what was being said, then put on hold until I finally hung up. I will be looking for a new photo album provider.

I've been using Shutterfly since 2007 - I've made many books - the last two were Christmas presents which I finished and ordered on January 3, 2026. Imagine my surprised when I went to work on another book - they had changed the process completely - it looks vaguely familiar, but everything works differently and/or is in a different place. I called customer service - the rep was nice and answer a few questions about specific issues, but I hadn't even found all the changes. I don't know what I will do now. - find another company???

The editing function is horrible. The lag time and inability to line up the pictures without the gaps is impossible. You cannot tell what function is working on the graphed lines. I cannot purchase a pre made print without worrying that the lines around the pictures will show gaps between the frame itself.

They come out with full system changes that could not have been properly tested and cause disastrous results to projects in progress. I have used them for photobooks but had to quit because every time they do any kind of change you lose any customization on your book in progress. Their last software change caused me Days to correct and I am still not done. I am looking for alternative services available. This is just too much.

If you had any previous experience with them - run fast to another platform. DO NOT WASTE YOUR TIME. I used them for photo books only. They changed the software completely about a month ago, actually when I was working on a book. Everything froze and when I came back it was absolute disaster. My books are the simple gallery, just to organize all photos in a compact logical way. I determined that I'm comfortable with 65-75 pages and about 1000 photos per book. Old software handled it perfectly, the only problem was the limit of 1000 pics, but I dealt with it. As soon as new software was released, huge issues became apparent - the system is choking as soon as you reach about 200 photos. The text boxes are bulky, difficult to work with and don't have spell check. System constantly saving any tiny change you make on the page and slows down accumulating delays and eventually crushing.

This is my first review to share. I have been making books from Shutterfly since 2012. I have made close to 100 and have 3 in my queue now that has been started. I come back from a out of country trip and excited to start my book and Shutterfly has changed the format around all together. I contact customer service for them to try and help me to even get my pics transferred over, to no avail. I still use a desktop computer, and can't function this new way easily.

I have used Shutterfly for prints and memorabilia for years and they have always been quite reasonable. I recently was going to order eight (8) 5x7 prints and the shipping was nearly $25!!! WTF? All the prints would have fit in a standard orange Shutterfly envelope which previously cost ~$6 to ship via US Mail. I placed my order with another company and the shipping was $9. Hasta la vista, Shutterfly.

Whoever designed and put out the new photo book program should be fired! It is the worst product EVER! What use to take me 5 to 10 minutes to design a page in advanced edit mode now takes over 30 minutes or more. You don't even have advanced edit mode anymore!! The lag is horrible! Waiting 5 minutes lag time trying to change the size of a border on a picture is ridiculous. Get rid of this program and bring back the old.

What a nightmare. I can't tell you how labor intensive their platform is to use. EVERY book I purchased had issues that forced me to call into customer service for help. I am currently on hold waiting for a supervisor as this latest issue will not let me use my Groupon code and keeps telling me to try again. I sent all the photo proof of Groupon purchase to them. They say they will respond within 6 days. No hurry, REALLY! Even the difference in their site between putting an 8x11 book differed from a 10x10 book. I've used other sites and it was NEVER this hard to do. I DO NOT RECOMMEND SHUTTERFLY!!!

Something you should know: When you get your beautiful, expensive metal photo tiles:" With hassle-free double-sided adhesive that allows you to hang and rearrange with ease. Print multiple tiles and reposition for a constantly evolving photo wall." You end up with them falling off the wall and hitting the ground. When I called to inquire about a replaceable "Hassle free adhesive" I was told they do not have one. I guess I will need to buy Velcro? Think twice.

I'm embarrassed to say that I have been a SF customer since 2006 and it is now 2026. Never in my life have I ever dealt with a desktop website with SERIOUS errors and problems. This has been going on for 20 years now. What a joke! You can't hire someone in 2026 to fix the APP and the desktop. Their customer service on the phone used to be AMERICANS who spoke English and were trained to help with technical issues and questions. Years ago they switched to an Indian call center! None of the employees are trained, THEY LIE, and horrible Indian accents. They don't speak English either. The APP (I have ANDROID) is the WORST! Non-stop technical problems and errors. Bring up your photos on the app on your cell, touch the photo you want to see larger, and a completely different photo 95% of the time will pop up. FIX YOUR TECHNICAL ISSUES SF! And they usually blame the customer for their website/APP issues!!

Total waste of our time! Our first delivered canvas photo…half of one face completely cut off. Okay, benefit of a doubt, we contacted customer support and explained the problem and they put in another order with the correction. #2 photo-same issue, contacted customer support and now order #3 was delivered with same issue. Really frustrating, I will never order from them

As always, my project, Notes From Mr. T, came out beautifully...exactly as I created it. Anyone looking to capture their photographs in book form should definitely use Shutterfly to compose their book. This particular book was a gift, and the recipient was so happy when she received it.

Designing the photo book was an ok experience. It could be wonky at times. But it was my first time using any program like that to make a photo book. I am a graphic designer from way back so I am experienced in this area. By the time I got done my 8x8 photo book cost $119.00. I still have not received my book which was supposed to get here by the 16th of January. Tracking the order tells me it’s Out For Delivery, in my town, even though it says it won’t be here until the 21st. This has been my notice for a week or so now. I will never use them again. I switched to Mixbook. So far, the designing experience has been a much more smoother experience and I love that you can consistently see it in preview mode. Shutterfly needs to get its act together!

I wanted to post this review on Shutterfly itself, but could not find a way to do that. I've been using Shutterfly ever since they've been around, and I am usually happy with all aspects of the experience. In fact I think their print quality has improved through the years. But PLEASE, Shutterfly, MAKE THE TEXT AND NUMBERS ON YOUR CALENDARS LARGER AND DARKER! I am aware that light grey text instead of plain old black is "in" right now, but especially in a calendar, we need to see the numbers easily! Please don't follow trends in something like text color for calendars-- the most important part of a calendar is the dates! For at least 3 years now, I have gone over every number of every month in my new calendar with a black pen so I can easily read the dates. There was not a single format in your many calendar choices that had dark numbers--they were all light grey. PLEASE, I beg of you!