Shutterfly Reviews

The new updates are horrible - I am a long time user - over 75 books and 275 projects. I am so disappointed - the site has gone backwards. It used to be user friendly but not anymore. Devasted. Ellie R.

I've been a customer since 2010 with 26 projects. The new version of Shutterfly is such a waste of time. Functions have been either made almost useless or removed entirely. 1) Cannot read text in order to edit. 2) Sometimes photo boxes can be moved, sometimes not. 3) Yes, you can "Drag & drop photos directly on the page" but the whole layout changes (size and placement of existing text and photo boxes get changed). I've used lots of software and apps in 30 years, yes transitions to new versions can be rocky but this one is bad. Yes, over the next year they may iron out all of the bugs but this makes me look for an alternative.

I'm about to give up on Shutterfly. I have probably done 30+ photo books but today the system sucks. I have never had trouble making books with 200-300 photos plus text, but today I can't get the cover page and it will not let me select the font I want. What's going on?????

I'm working on my 66th Shutterfly album but now using their new platform. In every session I encounter new problems with the app freezing, buttons not working, and difficulty uploading photos to the album. Once you select font and frame colors, they no longer remain as part of your project. The new platform is very inferior to the previous one. I have used the online chat only to have my issue repeated back to me without a solution. I tried calling the help number and couldn't understand what was being said, then put on hold until I finally hung up. I will be looking for a new photo album provider.

I've been using Shutterfly since 2007 - I've made many books - the last two were Christmas presents which I finished and ordered on January 3, 2026. Imagine my surprised when I went to work on another book - they had changed the process completely - it looks vaguely familiar, but everything works differently and/or is in a different place. I called customer service - the rep was nice and answer a few questions about specific issues, but I hadn't even found all the changes. I don't know what I will do now. - find another company???

The editing function is horrible. The lag time and inability to line up the pictures without the gaps is impossible. You cannot tell what function is working on the graphed lines. I cannot purchase a pre made print without worrying that the lines around the pictures will show gaps between the frame itself.

They come out with full system changes that could not have been properly tested and cause disastrous results to projects in progress. I have used them for photobooks but had to quit because every time they do any kind of change you lose any customization on your book in progress. Their last software change caused me Days to correct and I am still not done. I am looking for alternative services available. This is just too much.

If you had any previous experience with them - run fast to another platform. DO NOT WASTE YOUR TIME. I used them for photo books only. They changed the software completely about a month ago, actually when I was working on a book. Everything froze and when I came back it was absolute disaster. My books are the simple gallery, just to organize all photos in a compact logical way. I determined that I'm comfortable with 65-75 pages and about 1000 photos per book. Old software handled it perfectly, the only problem was the limit of 1000 pics, but I dealt with it. As soon as new software was released, huge issues became apparent - the system is choking as soon as you reach about 200 photos. The text boxes are bulky, difficult to work with and don't have spell check. System constantly saving any tiny change you make on the page and slows down accumulating delays and eventually crushing.

This is my first review to share. I have been making books from Shutterfly since 2012. I have made close to 100 and have 3 in my queue now that has been started. I come back from a out of country trip and excited to start my book and Shutterfly has changed the format around all together. I contact customer service for them to try and help me to even get my pics transferred over, to no avail. I still use a desktop computer, and can't function this new way easily.

I have used Shutterfly for prints and memorabilia for years and they have always been quite reasonable. I recently was going to order eight (8) 5x7 prints and the shipping was nearly $25!!! WTF? All the prints would have fit in a standard orange Shutterfly envelope which previously cost ~$6 to ship via US Mail. I placed my order with another company and the shipping was $9. Hasta la vista, Shutterfly.

Whoever designed and put out the new photo book program should be fired! It is the worst product EVER! What use to take me 5 to 10 minutes to design a page in advanced edit mode now takes over 30 minutes or more. You don't even have advanced edit mode anymore!! The lag is horrible! Waiting 5 minutes lag time trying to change the size of a border on a picture is ridiculous. Get rid of this program and bring back the old.

What a nightmare. I can't tell you how labor intensive their platform is to use. EVERY book I purchased had issues that forced me to call into customer service for help. I am currently on hold waiting for a supervisor as this latest issue will not let me use my Groupon code and keeps telling me to try again. I sent all the photo proof of Groupon purchase to them. They say they will respond within 6 days. No hurry, REALLY! Even the difference in their site between putting an 8x11 book differed from a 10x10 book. I've used other sites and it was NEVER this hard to do. I DO NOT RECOMMEND SHUTTERFLY!!!

Something you should know: When you get your beautiful, expensive metal photo tiles:" With hassle-free double-sided adhesive that allows you to hang and rearrange with ease. Print multiple tiles and reposition for a constantly evolving photo wall." You end up with them falling off the wall and hitting the ground. When I called to inquire about a replaceable "Hassle free adhesive" I was told they do not have one. I guess I will need to buy Velcro? Think twice.

I'm embarrassed to say that I have been a SF customer since 2006 and it is now 2026. Never in my life have I ever dealt with a desktop website with SERIOUS errors and problems. This has been going on for 20 years now. What a joke! You can't hire someone in 2026 to fix the APP and the desktop. Their customer service on the phone used to be AMERICANS who spoke English and were trained to help with technical issues and questions. Years ago they switched to an Indian call center! None of the employees are trained, THEY LIE, and horrible Indian accents. They don't speak English either. The APP (I have ANDROID) is the WORST! Non-stop technical problems and errors. Bring up your photos on the app on your cell, touch the photo you want to see larger, and a completely different photo 95% of the time will pop up. FIX YOUR TECHNICAL ISSUES SF! And they usually blame the customer for their website/APP issues!!

Total waste of our time! Our first delivered canvas photo…half of one face completely cut off. Okay, benefit of a doubt, we contacted customer support and explained the problem and they put in another order with the correction. #2 photo-same issue, contacted customer support and now order #3 was delivered with same issue. Really frustrating, I will never order from them

As always, my project, Notes From Mr. T, came out beautifully...exactly as I created it. Anyone looking to capture their photographs in book form should definitely use Shutterfly to compose their book. This particular book was a gift, and the recipient was so happy when she received it.

Designing the photo book was an ok experience. It could be wonky at times. But it was my first time using any program like that to make a photo book. I am a graphic designer from way back so I am experienced in this area. By the time I got done my 8x8 photo book cost $119.00. I still have not received my book which was supposed to get here by the 16th of January. Tracking the order tells me it’s Out For Delivery, in my town, even though it says it won’t be here until the 21st. This has been my notice for a week or so now. I will never use them again. I switched to Mixbook. So far, the designing experience has been a much more smoother experience and I love that you can consistently see it in preview mode. Shutterfly needs to get its act together!

I wanted to post this review on Shutterfly itself, but could not find a way to do that. I've been using Shutterfly ever since they've been around, and I am usually happy with all aspects of the experience. In fact I think their print quality has improved through the years. But PLEASE, Shutterfly, MAKE THE TEXT AND NUMBERS ON YOUR CALENDARS LARGER AND DARKER! I am aware that light grey text instead of plain old black is "in" right now, but especially in a calendar, we need to see the numbers easily! Please don't follow trends in something like text color for calendars-- the most important part of a calendar is the dates! For at least 3 years now, I have gone over every number of every month in my new calendar with a black pen so I can easily read the dates. There was not a single format in your many calendar choices that had dark numbers--they were all light grey. PLEASE, I beg of you!

Shutterfly’s claim of “100% happiness guaranteed, your satisfaction means everything to us, and we won’t stop working until you’re 100% happy” is profoundly misleading and does not reflect our experience. We placed an order for photos and thank-you cards well in advance to ensure timely delivery for an event we were hosting. Despite this, Shutterfly failed to deliver the order as promised.

The front end is confusing. I am a computer pro including graphics and had to reenter various times. Was told the cards would arrive by 12/23 after ordering on 12/16. Now it is 12/26 and never would have ordered if they said there would be any problem with Christmas arrival. It is impossible to get through the robot on the phone or the chatbot which is only a blocker. Now I am embarrassed by my late delivery. They certainly implied that 9 days in advance was enough as it is for all other services I used.

I ordered a shirt from Shutterfly with a picture of five dogs on it. When the shirt arrived there were only four dogs, one had been cut off. I contacted Shutterfly representatives to try and resolve the issue and had no success. I even emailed their CEO Emily Whittaker twice and received no response. I am 80 years old, have hearing aids and a pacemaker, Shutterfly's response to me is extremely frustrating. I have been using Shutterfly for years and have dozens of pictures made by them that are simply beautiful. What has happened to Shutterfly they simply do not seem to care about customer satisfaction.

Throughout my experience with Shutterfly, I have been thoroughly satisfied as a customer. I have produced multiple photo books of different sizes, predominantly with standard paper finish and hardcover, and have marveled at the remarkable print quality. I appreciate the opportunity to purchase during sales. My most recent order, however, was notable for a few spelling errors that were overlooked. Despite this minor issue, I strongly recommend Shutterfly based on the quality of their products and pricing.

Date of experience: December 17, 2025. I placed an order for a calendar on 12/17/2025 and applied a promo code that clearly offered FREE Expedited shipping. At checkout, three shipping options were shown:

I am VERY unhappy with Shutterfly right now. They made an error on my order of wall calendars, which I understood I would receive by 12/20 (in time for me to mail out as gifts for friends and family for the new year). Turns out they did NOT get ordered, even though my credit card was charged and I placed the order over the phone, speaking with an actual person. Now I won't get them until January unless I want to pay for exorbitant shipping prices to expedite them. They basically offered me nothing to make it right, after I wasted 45 minutes on the phone with them to inquire what was happening with my order. I will never use them again.

I ordered 30 personalized Christmas cards from Shutterfly on 3 December with a shipping delivery of 12 December. The cards were never delivered on 12 Dec, and on 15 Dec I called UPS and found out that UPS never received the cards to be shipped. Called Shutterfly and I verified from customer service that the cards were not printed for delivery. Shutterfly customer service reordered my cards and promised delivery on the 18 Dec. On 17 Dec, I found out that the cards were printed that day but not delivered to the shipping company. Subsequently I called Shutterfly to discussed their failure to process the order for on-time delivery. Spoke to customer service manager "Casey" which blamed the weather for delivery delay. I explained to him that the delivery company never received the cards for delivery to account for the delay. Besides the original order was made on the 3rd of December.

I will never recommend Shutterfly to anyone very expensive very unreasonable. I order my photo book for the first time it’s been more than a week I haven’t received it. I have tracking number and it’s not up to date. I paid for the shipping and it’s ready frustrating you expect it to arrive by the day the customer service told me but until now it’s not delivered. This will be my first and last to order from them. I understand if there’s a snow blizzard that caused delay for delivery or a severe storm but I don’t like their service.

Ordered 2 photo ornaments far in advance of Christmas 2025. Received notification yesterday that my package had been delivered. I could not find the package at my home. I did not see any delivery on my security camera. Upon further investigation, I discovered that UPS had delivered to a different address in another city 40 miles away! What the??? Immediately called Shutterfly and was able to quickly place a re-order with expedited delivery for 12/19 which was okay because our Christmas is happening on the 20th. Today I received an email that the re-order had been CANCELLED because my address was TOO LONG. No phone call, no email asking for clarification - NO COMMUNICATION at all from Shutterfly to discuss the issue!

I ordered a puzzle from a photo and when it arrived all the pieces were super small and too way too thin to even work as a puzzle. I paid nearly $50 for this crap. This was not my first order with Shutterfly but definitely my last!

I ordered many Shutterfly mugs to be used as Christmas gifts. Most of the mugs were to be mailed directly to the gift recipients. In the past, mugs were always protected by styrofoam containers and then shipped in cardboard mailing boxes. But this year the mugs were shipped in just the styrofoam containers with the mailing labels slapped on them-- no mailing boxes at all. They look terrible. The styrofoam is all covered in mailing bruises and even chipped in places, as a result of being sent through the mail. I called to complain when the first gift arrived that way and was promised that none of the other gifts would be shipped like that. But that was a lie. All of them were shipped exactly like that. How disgusting to have gifts arrive in bruised, blackened, chipped styrofoam containers. One recipient even sent me a photo of the way the styrofoam-wrapped mugs arrived. I'm adding that photo to this review.

I used Shutterfly to send out around 40 cards and used their "We'll Mail Your Cards For You" option. I took the time to write a personalized message on each card then, using the addresses in my Shutterfly Address Book, matched the personalized card with the correct address. Shutterfly then prepared the order and mailed the cards for me. For some unknown reason, somebody in Production (I guess it was Production) randomly chose two of the 40+ personalized cards I prepared and mailed those only two cards to all 40+ of my recipients. No one got the card they were supposed to get. No one saw the personalized message I wrote to them. What made it worse was that one of the cards they sent out had a very personal, private message meant for that person's eyes only. But thanks to Shutterfly, numerous friends received that card and saw that very private message.

I ordered 4 mugs printed with my granddaughter's HS graduation photos. Since Shutterfly works with Lifetouch who does her school photos, I assumed graduation year info would be included on the mugs as Lifetouch does on their photo packages. Mugs arrived without the graduation year and family members all commented on the omission. It also wasn't a good impression when told that it was done by Shutterfly. I contacted Shutterfly via chat support and Yolanda was rather dismissive of my concerns. I asked her about their 100% satisfaction guarantee so proudly displayed on their website...and she simply replied "thank you for feedback. I will pass it on." What an atrocious company.

I used to order cards every year from Shutterfly. Ordered 11/27 and got pixelated and blown out cards. Customer service said resolution was 'too good'. They re-ordered and now are lost. Nice customer service people who are helpless in resolving any issues - company quality control is gone. Also had issue with Spoonflower since they bought them. Better off using MPIX or Walgreens.

I ordered well in advance this year as I needed to send out early as we were going on vacation. My Christmas Cards are just GONE! They just went missing and Shutterfly has no explanation as to what happened. So upset as now I am unable to get these out on time. VERY DISAPPOINTED CUSTOMER. Have used them for years and it seems like the company may be having internal problems as this is happening often lately. I guess I need a new company.

I ordered our photo book and an ornament with plenty of time to get them mailed before Christmas but here we sit with nothing and a poor tracking system between UPS and the good old US Postal Service. Postal Innovations what a joke. Each side just blames the other and the customer is the only one who loses out. Shutterfly has lost me as a customer in the future. Trying to contact Shutterfly is impossible. Piss poor customer service, they just type the same lame excuses over and over.

Every year I vow to never use Shutterfly again. This time I mean it. Terrible and counter intuitive web site and process, inaccurate addressing and truly bad customer service by chat. I asked Vishu ** a question 5 different ways and he/she never did help me. Order received was inaccurate and time consuming to correct.

I have ordered photo books from this company previously without issues. I placed a large order for 3 large canvas prints for a gift for daughter - it was delayed with no notification to me - I also used my Amazon Prime discount which was not really a discount - I ended up not using it because the promo was more of a discount (disappointing and deceptive advertising). When the order was not shipped, I used the site chat with no luck. The second time I used the site chat, they suggested that I place another order at no charge to me. This order did not come either, so I cancelled the order and asked for a refund which I got. The initial order was stuck in a post office in South Carolina according to the tracking info. I would not recommend Shutterfly to anyone. They cannot seem to get a product to you.

Horrible!!!! Took forever to get my order and I could have pasted bad photocopies on paper, never will use them again. Don’t waste your money. It looks like a child pasted them on a page. I could do a better myself. So disappointed in every way.

Horrible. I order Christmas cards to be delivered and after email upon email of telling me they have production delays, I still haven’t received them over 2 weeks later. When I called customer service, their solution was they can reorder them and try to out a rush, but had no guarantee of when I would receive the cards. I don’t understand how reordering would help?!? Use anybody else, just not Shutterfly.

READ REVIEWS!!!! If I could give them a negative rating, I would. I placed two orders totaling over $160.00 only to receive horrible quality photos! I contacted the company to at least get refunded for the photos I received (as I was still waiting on 3 larger prints to come). They only were willing to refund me a quarter of what I paid. Well lo and behold, I received my three large prints only to be just as dissatisfied. Talking to their customer service was like talking to a brick wall. Two hours and two separate days of dealing with customer service and walking them through the math to finally give me my full refund. Save yourself the time and headache and use a different company!

I placed an order for Christmas cards and labels. Shutterfly is so backwards, you can't place an order for 2 items on the same order. You must order each individually with separate order numbers. My Costco discount did not populate on my 2 orders so I called to get my discount and found that shutterfly had the wrong costco member number in their system for my orders. I corrected them as I was told they have a new system? (I have bought from them for the last 5 years so it has always been the same costco number.) I was told that even though it was shutterfly's fault, not mine they still could not credit me back the 51% costco discount on my $275,00 order. Therefore, I asked to cancel both of my orders. They told me they could not cancel my orders, so I should decline receipt of my orders and have them sent back? Pathetic customer service. They obviously do not appreciate return customers. I will never buy from them again!!!!