Shutterfly Reviews

I have dealt with Shutterfly in the past and all went well. This year, I decided to make another calendar and to get 8 of them. I spent a couple of days making and saving my project. The project, although saved disappeared. I was able to retrieve it after spending several hours wait to get a live person to fix things. I paid extra for shipping to get the calendars and to get tracking. Three times, Shutterfly sent me emails saying that they had shipped the calendars. Since I had tracking, I knew that they had not.

Was able to receive a full refund after trailing on chat for over an hour. They wanted to send me a replacement product and would not pay for me to return the defective product sent so after being on chat for over an hour they refunded me 100%. I appreciate that but having to be on chat for over an hour is ridiculous.

Ordered 150 photos to work on grandkid's photo albums and every one of them had scratches across them. 100% satisfaction guarantee is a joke as you have to pay for return shipping!! Guarantee should also include return shipping. Apparently something was in printer that scratched every one of them! They’ve lost my future business!! Stay away!

I had worked for 5 days trying to select & fix pictures for an 8 x 11 personalized calendar. I kept getting message saying the pictures were blurry. I had it in my cart & spent hours every day trying to fix it. The price had always been $17.99. It is very tedious & time consuming selecting & downloading photos. I used to use Collage.com without any issues, but unfortunately they were bought out by another company & are no longer in business. I finally got it so that the pictures were as clear as they could get. Imagine my dismay when I went to check out & the price had jumped to $22.99. I live chatted with them & was told prices can go up whenever & there was nothing they could do. I told her I thought it was because it is Cyber Monday today & they are trying to rip people off. I told her I would use a different company because that is ridiculous!

Used them for years. Always get mail with coupon codes for discount. Placed an order and forgot to use my coupon code, so I canceled the order and reordered using the code. The price ended up being higher than the previous canceled order price without using coupon code. Turns out they just really up the cost of the item and you get NO DEAL. Don’t waste your time with coupon codes, it’s false advertisement. Also the shipping is outrageous!!!

I have been user of Kodak gallery which rolled over to Shutterfly. So, to start with I didn't choose Shutterfly. It was forced on me. I had ordered many things in past through Kodak and Shutterfly too. No dramas. I Live in Australia and my parents in India. I created photo book of all our memories and wanted to give them surprise on specific date. I had placed order 1 month back. I had selected pics and written down description of each page. Over 2 -3 days of enthusiastic energy imagining they will enjoy end product when received. After being convinced, I placed order. To start with, none of their promo code works like Shippit or blah blah...I check in status of tracking after a week of due date and shocked to see items undeliverable and will be disposed off due to regulations. I got online and escalated calls. Some said they might have dropped letter to collect from local shop and other said you/recipient may have received email.

I used to be a fan of this company and have made several picture books that I was very pleased with. However, my latest experience with this company is my last. I ordered professional prints in multiple sizes. One of the prints is a 5x7 they printed but the prints they sent they had cut out part of the actual picture. The result was what looked like a floating head because they cut out the bottom of the print which was the chest. The worst was the two 8x10 prints they sent me. They put them in a paper envelope with only a very thin piece of cardboard for protection. The envelope is not even marked “pictures - don’t bend.” So, the envelope was stuck in the mailbox, bent. Reached out to them and they sent out a second order and those were packaged the same way and also arrived damaged.

Shutterfly double charged me for items ordered for Father's Day. Their return and refund policy is extremely difficult and challenging. I don't think they care about their consumers. Do not install or use this app!

Confirmed bill of $101. Credit card was billed $202. Try to get customer service and a person. IMPOSSIBLE. Shutterfly of late has gone downhill. Go elsewhere. You have choices. I wish I could give 0 stars.

I had used Shutterfly several times with no problems, but I recently went back to them for prints and got a blurry, unusable mess. The photos were taken with the same camera I had used before and in roughly the same lighting. It’s almost like they used a cheaper printer this time around. Whatever their problem is, all I know is, I’m switching to a different company for future pictures.

First off, I cannot use Chrome to view their websites. Shutterfly and Lifetouch both break when using incognito and normal modes. I had to download and install Brave to get it to work, and at that the website barely functions for Brave. This is the 3rd year in a row that the website has been a super hassle to use. Not recognizing Portrait ID's, Access Codes or School ID's. Secondly, after just purchasing digital images you do not receive your images with any promptness. I did not select any edits or touchups, just the digital images. And I have not received the images yet (as of several days of this writing). They need to look into hiring some better website designers.

I ordered photos and magnets of a professional photoshoot. They arrived too dark. After an excessive chat session, I finally got credit to my account to place a reorder. BUT they REFUSED to pay shipping, so it would basically cost be the same amount that I originally paid when I received free shipping! What a scam! I will never use Shutterfly again. Their 100% satisfaction guarantee is worthless and misleading.

I purchased photos from Preschool Smiles under the advertisement that Preschool Smiles, Lifetouch and Shutterfly accounts are all linked and all albums are uploaded. Wrong! When I ordered from preschool smiles, I paid 85.00 for 10 5x7 photos, that were of poor quality. I tried to reorder at a cheaper price through shutterfly but only album uploaded and no one could help. The preschool smiles and lifetouch accounts are not linked which forces your order at a higher price... Almost triple the cost!

This is the second experience we’ve had with them regarding holiday mishaps. The latest…we received our New Year's cards extremely late. When we opened the packages, it was missing 6 of the 30 5x7 envelopes to send out. Plus, inside packages were ripped open. When contacting customer service, they stated they would ship the 6 missing, but it would take 5 days to get here. Prior to this order, they messed up 4 photo books as well. Thought we’d give them a second chance and same result. Steer clear of them. They have a low rating for a reason. No refund of any kind given.

Shutterfly is very hard to create a canvas and then 2 came back with half my family cut off. Will never order from this company again and I have emailed snd contacted customer service to no avail. Awful awful experience!!!

If there is an issue, no rep will be able to help or answer even basic questions. I needed to order holiday cards that were to be inserted by Shutterfly into pre-addressed envelopes and mailed out to recipients. I paid over $800 for this service to 200 recipients and went through the process of preparing and sending Shutterfly a CSV file on their template.

If there is an issue, no rep will be able to help or answer even basic questions. I swear the customer support people don’t even seem to work for Shutterfly. I needed to order additional Christmas cards, so I placed the order Dec 16. They would arrive before Dec 21st. Perfect to give out to neighbors and family. They NEVER arrived. I spoke to two reps on two different occasions for over two hours. They promised they would arrive Dec 30th now. I asked, "Can you guarantee this is even being created? Can you rush shipping? Can you transfer me to the company that actually prints the cards?" Nope. I had no choice but to trust these employees. They will not arrive until well into January. What good are Christmas cards in January?! I could have printed them elsewhere if I didn’t get the runaround.

I am very unhappy with Shutterfly, I ordered Christmas cards and a month later on Christmas Eve they were delivered. I had updates that stated the day they would be delivered and everyday it changed to the next day. I called my local post office and was told this is how Shutterfly operates. This is the 2nd year this has happened per post office. I will not use Shutterfly again. There are a lot of other options!!

What a horrible horrible company,, Had 2 orders going to two different places and both items were never shipped, I paid $37.00 for expedited shipping and still nothing. They single handedly ruined 2 people's Christmas. All they want to do is offer a gift certificate and not refund,, had to demand refund. Why offer your product if you can't deliver? 2 separate orders so don't give me this ** about isolated issue. You took my money no problem! Never ever will I going forward.

I placed an order for Christmas cards on Dec. 12. I received an email when I submitted the order stating that if there are any changes that needed to be made, I would receive an email requiring approval, otherwise it will print. I never received an email, so I went to the site to check on the status. I found it did need approval, and would be backed up even more. I canceled the order, as it wouldn't come until early January. Luckily, I was able to get something nicer, less expensive, and will arrive tomorrow. Thank you, Shutterfly, for saving me $100 for your lack of concern!

Got my order wrong twice despite spending a LOT of time with them online on the reorder!! You will never be able to talk to anyone. VERY frustrating! Stay away from this site. Order locally. You will end up saving a huge amount of time and the order will be done correctly. Shutterfly is pathetic!

I order cards on Dec 8 with the specific date for delivery stated as Dec 20. Today, Dec 19, I received a notice that they were unable to deliver on that date due to "production delays". This is the first I've heard from them since the confirmation of the order on Dec 8. We chose this service because they stated the date they would deliver instead of a range of dates. I should have gone with one of the other services. They are at the higher range in price but it appears they are less capable of actually performing as stated.

I placed an order on Dec 6. I was told my cards would be delivered Dec 17. Once I placed the order it became between Dec 17 and Dec 20. Now - although the site hasn't changed - I called and they won't be delivered at the earliest of December 22. So, I can't send Christmas cards until December 23rd???? HORRIBLE SERVICE. I placed an order well in advance. If they had said December 22nd - I would not have bothered to order. Further after placing my order on December 6 - Shutterfly decides to run a sale 50% off every design I just ordered - as well as reduced expedited shipping. Shutterfly refused to give me this additional discount once I was made aware. I will never use Shutterfly again -- nor should you!!!! AVOID THEM AT ALL COSTS! YOU WILL BE DISAPPOINTED

Order Christmas Cards on 11/29. Never got them. Fake shipment status updates sent to phone. Customer service useless. Waiting for refund. Will take 10 business days. No cards, out money and Shutterfly couldn’t care less. Avoid.

Poor business practices. I paid $200 to create customized Christmas cards with my own photos and text using the Shutterfly online tool and approved the proofs. When the cards arrived, there is a large Shutterfly logo slapped across Santa's face, plus more Shutterfly promotional text overlaying my photos. Very obtrusive. I called to complain and ask they replace the cards without their promotional messaging. Was told they would not do so. Who is the customer here? Who is paying who $200? Forcing customers to prominently display their promotional messaging - and not disclosing this on the proofs - and then refusing to replace - is a series of bad customer service and business decisions. I certainly recommend looking elsewhere.

Very poor quality control. The keychains were blurry and many of the photos ordered had heads cut off. The frames we ordered were damaged as well due to poor packaging. In fact the replacement frame was worse off than the original. :( Will never order from them again.

Shipping gets delayed daily and I can't get a straight answer from support. The best they could do was a $10 refund on a $130 order. Nothing will get here in time for the holidays. I'm hoping they don't misuse my content/media but I couldn't get a straight answer on that either. Absolute garbage company.

Come on Shutterfly. I expect more from you. Your website - not good. Not good at all. Upload a photo? Um No. At this point - I have tried uploading several different ways and it's the platform man. It says it's my internet - but it's not. DO YOU KNOW WHY? Because I work full time from home and NEVER HAVE CONNECTION ISSUES - MY INTERNET SPEED IS GOLDEN MAN. I'm better off going to the dollar store, buying a 2022 calendar and then printing pictures (courtesy of Walgreen's btw) and cutting them up and placing them over the pictures from the dollar store wall calendar. And you know what? It will be fine - because grandpa and grandma will still love it because it has their grandchildren taped to it.

I just received my photo album. The photos are cut off despite having plenty of space remaining on the page. The photos are not centered. The photos are flat and look extremely cheap. This truly looks like a homemade crafter's project as opposed to a company's product. I will tell everyone never to waste their time or money with Shutterfly.

I spent two hours looking for pictures for a special gift for our daughter and Fiance's engagement present (at the time it was 10 days away). When I supplied the pictures and paid, heads were cut off, etc. When addressing the issue it was "escalated" which to them means 5-6 more days to look at their mistake to fix a "technical" problem that Shutterfly had! Long story short not only will I not receive it in time but it was treated unprofessionally. No one has called me today. In fact I called them. Still no news. Never will I order from them again. This company use to be very good, guess it got too big to care?