Shutterfly Reviews

Definitely won't be ordering from Shutterfly again. First and last experience with them. I ordered a regular photobook, nothing fancy or special. It shipped on July 3rd and here it is the 19th and it's still MIA. It was supposed to be here on the 9th and customer service offers no relief. UPS was scheduled to deliver it, but it was then passed on to USPS. It literally went from being out for delivery then changed to "on it's way" as I watched it being shipped from my city clear across to another state. When I contacted customer service, they gave me a completely different tracking number than the original. It's frustrating especially when you pay extra for faster shipping. If anyone orders from them, do it in advance if you're gifting. Like way in advance. And don't bother paying for faster shipping. It's pointless.

The Christmas ornament I ordered was not good. They cut off the heads of 3 of my family members. Can’t believe they would send this out. Do they not have quality control? I will never order from them again.

My mom had earned many (and I mean MANY) coupons from the Monopoly play, shopping at Safeway. She gave me the task of creating projects on Shutterfly for those coupons. I have used Shutterfly sparingly before, but this was my first time really delving into it. And let me tell you - what a frustrating experience!

I was very happy when I received my son's graduation announcements. They were easy to design, and the shipping was fast. Quality is good (one thing I would say is the paper is black but I can see the brown edging. I would have used black paper with black edges).... I messed up & forgot to add the return address. I called expecting for them to send the envelopes but they resent me the entire package with the prestamped addresses right away... I just paid for the shipping.

$40 for shipping 200 4x6 prints. Ridiculous. I can print from higher quality labs where photos are a little more expensive that make up for it in their low shipping rates. Shutterfly makes you go through the process of uploading and placing order only to surprise you in the end. That's why they make it so laborious to place an order, so that in the end you're like "well, I already spent all this time, I might as well just pay up".

I ordered 2 custom pillows on April 27 and I paid extra for expedited shipping. I received an email that said the order was guaranteed to be delivered on Friday May 8th well before my mom’s birthday on Sunday May 10th. I then received an update on May 6th saying there was a delay. I had to wait on hold for 50 minutes and customer service stated that they were sorry and were going to refund shipping. That doesn’t help me at all. This is my mother’s birthday and Mother’s Day gift. I would have never ordered if I knew it was going to be late. Shutterfly misrepresented that it was guaranteed to be delivered on a certain date when it wasn’t.

I have tried numerous times on three different computers to upload pictures from both my Iphone or my PC desktop to Shutterfly. Uploading is either incomplete, haltingly slow or freezes altogether. I thought perhaps it was the age of my PC or the data speed available on my network but that had nothing to do with it, as SNAPFISH worked like a charm my very first try. Even trying to do smaller projects of 20 photos or less to a standard photobook was extremely frustrating. I am fairly efficient from a technical perspective and this website is BY FAR the worst I've worked with in YEARS. Very disappointing.

I submitted 5 photographs ducks swimming in a pond. Their reflections were outstanding. I paid for Shutterfly to make 200 copies so I can use for cards at Christmas. Three of the five photos were badly reproduced, cut down at the bottom and ruining the reflections of the ducks in the pond. The photos are now unusable. I had to throw them out. I will never use Shutterfly again.

This is honestly one of the worst customer experiences I've experienced in SUCH a long time. Never before in my life have I had such an experience that has literally made me NEVER want to spend money at your business again and it would make me tell ANYONE who was interested in photo business NOT to shop with your business. And from reading other reviews online I'm sure that people who do their research before buying are being turned away by your terrible customer service. The end of my order says "100% HAPPINESS GUARANTEED".

Now I will have to sit on hold with my bank tomorrow for hours and hope that they will at least try to resolve this issue. Will NOT order from here again.

I am not the one to post bad reviews ever, however this one was pretty heartbreaking and I want to help others by sharing this. My grandmother went into the hospital with only 30% of her heart working near Christmas. I ordered from Shutterfly like I always do. This time I ordered a cross with my grandmother's picture with us on there. No warnings showed up so I ordered it. It came in very blurry but I did not have time to contact Shutterfly and get a new one before Christmas, so I gave the blurry one to my dad. He cried and I promised I would get him a new one.

I ordered two items on December 1st 2019. I messed up one order and cancelled it and weeks went by and I checked status and other item was not shipped yet. I called and they told me so sorry and they would ship it and nothing ever came so I finally DECIDED TO CANCEL THAT AS WELL.. THEY TOLD ME THEY WOULD REFUND ME AND JUST TO KEEP THE PILLOW IF IT DOES ARRIVE FOR FREE.. So it finally did after many weeks but today my bank notified me that they charged my card for that order! Wtf.... I cancelled and still got charged.. Nobody in customer service can ever get the info correct.. They need reported to BBB. Such rip offs..

Spent several hours creating a calendar online through Shutterfly to give to our 87 year old grandmother for Christmas. The order was placed on December 5th would and estimated delivery date of December 11th. Today is January 12th and it’s yet to arrive!!!! Clearly I was disappointed as it was a Christmas present and I had to apologize to our grandmother and explain to her what had happened. After several emails with Shutterly before Christmas they had said they’d send out a new one yet refused to reimburse me the money. As I stated it’s over a month later and still no calendar. Thoroughly upset with this company especially customer service and will never buy from them again. So many good companies that produce similar items with great customer service, no need to waste time and money with this one.

Shame on Shutterfly's tricky language! Blame the customer. I received a 11 x 14 framed photo as a gift. Excited, I pulled the black framed photo out of the box, and was stunned at the fuzzy, low grade image, the terribly second-rate white matting, and the cheap black frame that shutterfly mailed out. When calling the contact number and speaking with two representatives, I was told basically "Too bad." Their promise "We want you to love the shutterfly." -- apparently not!...

I spent over $700 on photo books. They were awful! Captions and embellishments/stickers cut off the sides of the pages, photos missing, embellishments missing, entire pages missing, photos printed too dark, backgrounds so dark you can’t make out the print design or even the color... wasted at least an hour trying to get help with customer service online chat. I asked them to get a customer service rep to call me and they said they couldn’t. I called customer service and waited an hour on hold and got no resolution. I emailed and asked the guy that replied to call me. He wanted to know what the problem was and I told him it would take hours to explain all the problems and we would have to go through them page by page and so he would have to call me back on my day off.

I ordered two 8x10 prints in mid-December as Christmas gifts. They arrived damaged and bent due to a flimsy shipping envelope. My options to contact Shutterfly were limited to calling only—the chat function never worked after multiple attempts at different times and days, and the only email I found bounced back with a no-reply response. I spoke to someone in customer service (clearly outsourced to another country), and they reprinted and resent the photos at no charge. The same issue occurred: damaged photos in a flimsy envelope. Each time, I called the customer service number and was promised the same thing, but only after waiting 20–30 minutes on hold. It is now January 7th, about a month later, and the third shipment has arrived damaged, same as both times before.

I ordered a blanket for my wife from Shutterfly on 12/18/2019. I decided to do to this because my sons girlfriend ordered one earlier and it looked awesome. I paid for expedited delivery for a guaranteed arrival of 1/3/2020. I called them on 1/3/2020 because I received an email at 2:31PM stating my recent order for the Sherpa blanket is taking longer to create than expected. "Though this was unexpected we wanted to let you know right away. As soon as your order is shipped we will let you know." No real reason why and no timeline for a delivery. They tell me that I should have the blanket no later than 1/7/2020.

I wanted to gift a Shutterfly photo book for a friend, and when I received it, 3 weeks later, I could not have been more disappointed. The photo book itself was damaged, several of the pictures had our heads cut off, some pictures were repeated, and some that I had selected weren’t even in the book. I waited 45 minutes to talk to customer service and it was a joke. They would not refund, and they said they’d only remake it if I paid for shipping. I will never use Shutterfly again. Highly disappointed. Also, this is the first review I’ve ever written in my life. Just thought it was worth sharing.

Shutterfly offers prepaid prints options so that you can purchase a larger quantity at a discounted rate and use them whenever you need to. I bought the 600 prints option wherein the prints are 9 cents each. However, when I ordered 250 prints yesterday, the shipping charges are $25!! So, it costs 10 cents PER PRINT to ship them. And if they happen to be offering free shipping on orders of a certain amount or more, prepaid plans are shown as $0 so they don't qualify. I'll be using up my remaining 350 prints, and never using Shutterfly for prints again. They absolutely overcharge for shipping - this is where they make all of their profit!

The prints were not of the highest quality. The 8x10 photos were blurry. These photos were taken by a professional photographer for which we paid a premium. The other photos were also cropped at strange angles suggesting that this is automated and the automated service is terrible at best.

They shipped it in an unsealed box so it was wet and it was mounted crooked and the quality of the image is poor anyway. And I know the image was a large enough file that it should have looked better. No way to contact them about it. The chat just says busy try again later. Also can't believe they were going to charge $20+ for shipping.

I have used Shutterfly for a number of years to make my annual photo album which I share with my family. In the past I have been quite satisfied with the finished product. This year, however, I was shocked by the album that has printed for my brother. I contained 19 pages of photographs documenting the pregnancy of a complete stranger. Somehow Shutterfly has sharing a customer's very personal photos and memories with complete strangers. This breach in privacy, security, and trust is inexcusable. When I called customer service they were completely unphased by their mistake, just a set of recited generic script lines totally out of line with the extent and depth of their error.

I paid nearly $100 in extra shipping fees to ensure 9 calendars arrived by Christmas. These are my main gifts to family. Although the Shutterfly account says they were delivered, this is wrong. UPS shows they will arrive Dec. 30, after my relatives from Hong Kong have gone home. Meanwhile, one calendar is arriving Dec. 26 to the same state (different address). Clearly, they could have gotten them all delivered on time but must not have paid the shipping fees to make that happen. Although it doesn’t make up for me not having the gifts for Christmas, I asked for a full refund on shipping. No answer. I will keep trying and will also ask that they send one calendar directly to my Hong Kong family. Let’s see if they at least make good on that.

The first time I ordered from Shutterfly was for a puzzle. We are gifting our family on a trip to Europe for their Christmas present this year. We created an image with all of the trip details and ordered the puzzle so that we could give each family member a few pieces and then have them assemble the puzzle and learn about the trip together. I ordered the puzzle in November and the normal shipping method indicated a delivery by Dec 18th. It would be here in plenty of time before Dec 25th. I tracked the package until on Dec 19th the info said it was delivered to our local Post Office. I waited a few days and called Shutterfly who regurgitated the same tracking info but refunded my shipping costs because it was late.

So I made an order for a fleece blanket and rushed it. They said it will arrive on the 22nd. It did not arrive so I contacted them again and they said that it would arrive on the 23rd. To no avail nothing. I contacted UPS and they said it was shipped but they have no idea where it is now. I contacted Shutterfly again the agent assured me and said it would arrive and has shipped already and would arrive on dec, 24th. I called again and they said they it was never shipped and I will be notified when it was shipped.

I purchased a blanket from them about 2 weeks ago, they said on the 18th it was shipped, there a tracking number but I couldn't find it. Called customer service for them to tell me that a pic didn't come out right so they had to fix it and it would ship on the 23rd so I can have it Christmas Eve. Well still nothing. I am new to this company and I will not return back.

I am a long time customer of Tiny Prints. I orderd my cards and paid extra money for them to arrive on 12/19/19. Here it is 12/22/19 and I don't have my cards. You call customer service and are on hold for >30 minutes and then they can't help you. They just keep saying "Sorrry for the inconvenience". They have not refunded my money for the order. Extremely unhappy with their service!

My wife and I have used Shutterfly on many occasions to make our Christmas cards. They have a lot of designs which are nice. Last year (2018) our cards took over 3 weeks to be delivered to us so we got them less than 1 week before Christmas. We got our money back for that because they were supposed to have been delivered by the second week of December. This year, we ordered on 11/29 and delivery was supposed to be by 12/12 at the latest. Here it is 12/22 and our cards still have not arrived. Again, we got our money back, but that's not the point.

I see a lot of negative reviews on Shutterfly today that indicates they are overcome with orders this year and I’m sure they are just as devastated as we are, That being said, I want you to know how amazing they have been to me. This was my first time to use Shutterfly. I designed a photo album of my pictures from the Vietnam War for one of my four sons. The photo assistant helped me create an amazing album and my son loves it! I started on it with plenty of lead time and received it early even though the first album had to be changed. They ended up sending me four copies for the cost of one because they knew I had four sons! Today I gave them to my sons and they were thrilled! Thank you Shutterfly. Next I’m doing an album of my entire family and can’t wait to get started.

I've been shopping on Shutterfly since I bought my first dell computer about 15 years ago. I've been uploading my photos since then whenever I had a project in mind, which were mostly gifts, and even some items for myself. I did have a little worry about the future availability of my photos, so I did keep my own copies as well. But through the years I've discovered that all my photos are still there, intact. I also discovered that I could share albums of childhood photos with my 23 cousins, all they had to do was create an account and share the album I created as a shared album. They started uploading their own photos and like magic, now we have a collection of old photos from about 20 people all on Shutterfly.

I am so upset with this company, I ordered a blanket over 2 weeks ago was supposed to receive by yesterday to find out they ran out of fabric and are waiting on it to arrive, In the meantime no one was notified of this situation and now Christmas is just 4 days away and no gift to give to my family. As a business owner a email should have gone out to all its customers waiting and give them the option on what to do. I tried calling them and was on hold for 40 minutes probably because so many customers are calling and are as furious and upset as I am. Be careful ordering from them when you need it by a certain date. You might be very disappointed. Won't order again from them.

I ordered 50 cards on Nov. 26 that were supposed to be in Molokai, Hawaii between Dec. 5-9. When they didn't come, I reordered on Dec 11 as RUSH and they were supposed to be here by Dec. 19. It's Dec. 20 and neither order is here. I called UPS and they have one updated scan that shows an order has reached Oahu, Hawaii but they do not work on Sat or Sun (Dec 21-22) so the earliest I might get the cards on my island is some time Dec. 23!! There is no way any of these cards will reach friends or families until after Christmas which embarrasses and infuriates me and defeats the whole purpose of the order. Shutterfly offered a 25% refund and said "sorry." Sorry doesn't help. Never again, Shutterfly: you have ruined this Christmas for me!

This is the second major issue I've had with Shutterfly in the last year. Their customer service is literally no help. They have a 100% happiness guarantee but when they fail to deliver something (I had scheduled GUARANTEED DELIVERY BY DECEMBER 21 and paid for expedited shipping), and I get a notification that I'm not getting it for a full week later, I spent two hours trying to get a resolution and they offered me nothing. This company is the WORST to deal with, the worst. Their products are ok but are not special and if you have ANY ISSUES AT ALL, you are screwed, because they won't help you and they don't care about keeping their guarantees at all.

Ordered a custom puzzle on 12/14/2019 and paid extra for guaranteed delivery on 12/19/2019. As of 12/19/2019, the item has not only not shipped, it also hasn’t begun production. I contacted customer service via chat and was put in a queue for over 15 minutes just to reach an agent; then was on the chat for over an hour (yes, truly over 1 hour) to only get an answer that they are really busy and it “should” arrive before Christmas but they can’t guarantee it.

My story is the same as many on here. I ordered Christmas cards and paid for expedited shipping and they were promised to be delivered on 12/18. I noticed they had not printed or shipped on Monday and contacted customer service who told me to wait. I continued to contact through the day yesterday and kept hearing "they'll arrive today, please keep waiting." Unfortunately, I also received confirmation that they had not shipped, so receiving them seemed impossible. Finally, last night one of the reps was able to speak to his manager and they found out that the cards had not printed, had not been shipped, and the earliest they could get them to me was December 27th. They are CHRISTMAS cards. The guy said I could either get them the 27th or cancel. I cancelled. So, like other families, this is the first time in ten years our family has NOT had a Christmas card to send out. No apology! No sorry! No "we'll make this right."

Very disappointed. Placed an order two weeks ago and my customized blanket hasn’t even shipped and it was suppose to be here today the 18th. I contacted customer service and all they can do is give me a credit towards another order. I want my money back. What makes you think I want to reorder something else? Especially after this happening. It was suppose to be a Christmas gift. I would understand two days or even three days late but it hasn’t even shipped yet. Ridiculous!!!! And I can’t even call and speak to someone. Only by email. They answer me and all they can say is that sorry the printing department has a delay.

Ordered 3 identical photobooks for the holidays. Original shipping date was 12/12, which was great because I was bringing them to Florida for the holidays as gifts. Their website, their customer service number AND their email/text system was giving me three different stories. Finally found out that NONE of the order would be received before when I needed it. For some reason, they broke up the original order and still hadn't processed one of the books. The other 2 were in shipping limbo somewhere and did not go out at the time that they said they did. On the phone with customer service over an hour after their online chat system took forever. Had to escalate to a supervisor and was told nothing could be done. Managed a credit, but have no gifts to give for the holidays. Bad experience.

They sent me a damaged photo book and when I called to correct the problem the representative, Rasheed could not have been ruder. He kept hanging up on me, was laughing when I called back and continued telling me I was going to have to pay more money to get the problem resolved. I have been on the phone with them now 2 hours 50 minutes and I am still on hold.

To say I'm disappointed in my Shutterfly xmas cards would be the understatement of the century. We thought it would be a cute idea to include a small wedding announcement/invite with our xmas cards this year. The wedding announcements had a gold 'theme' to them, so I wanted there to be some gold foil on our xmas cards. I went to shutterfly, sorted by 'gold' and found a design I liked. Of course I thought the cost per card was a bit pricey, but figured that had to be because of the gold foil. So I proceeded to check out and made payment. AFTER payment I was given an estimated arrival date of THIRTEEN days out!! What the heck!?

Shutterfly lost my order of Christmas cards. Then made me pay an extra $20 to get them delivered 3 weeks late. I've been a customer of theirs for 18 years, but this is ridiculous. For how much money they are making this time of year, to have me pay $20 to fix their mistake. AND my Christmas cards are going to be late. Super unhappy. I spent 3 hours on the phone with customer service and this was the best they could do. I'll be taking my business elsewhere.

Previously I have designed many photo albums with Shutterfly. Today I could not use Shutterfly. The website was very screwed up and I could not work with it. I made my album on Snapfish and had great success.

I ordered my Christmas cards and paid extra to have them made in under a week. When my order was scheduled for delivery it didn't arrive. There was no update provided to me about what was going on. I had to call their customer service and after sitting on hold was told that despite paying to have my order delivered today it hasn't even been shipped. To make matters worse they still CANNOT even guarantee me delivery.

I placed an order on 12/2/19 for Christmas cards, this included paying for guaranteed delivery by Saturday 12/14/19. I also paid for their review where they touch up photos and do a final review of the card. This is said to take an additional 1 to 2 days on their website at the time of placing the order. As I was tracking the order, for some reason my order date became 12/3 rather than 12/2, so when I still had not received a proof or an update for the review process by Friday 12/6 I called into their customer service.

An actual month to get my order from this company. On November 13th I placed an order of 8 magnets had a delivery date of 11/19. Didn’t come. Called customer service on Nov. 30th. Said they had to reorder and will be delivered on 12/3. Again no magnets. Called again on 12/7 and they said they would expedite order and guaranteed they would be here by 12/12. Well that didn’t happen. I finally received them on 12/13 but the quality is bad and the magnet material is really flimsy. I have ordered these two years ago and they were great.

I ordered an 8x8 ceramic photo tile with the metal stand. The ordering process was simple and straightforward. Received the order in the 7 days that they estimated. The quality of the photo on the tile was superb, but it was loose in the shipping box with no bubble wrap protection, nothing to secure it inside the box, laying against the metal stand. The top right corner of the tile was shattered and in pieces. The felt backing was so crooked it has hanging off 2 sides of the tile. I called Customer service and all they could do was reorder and wait another week for shipment. I needed it for a Christmas gift and was traveling. I even offered to pay for faster delivery. Too bad, so sad, nothing they were willing to do, just reorder and wait for it. Will never order from Shutterfly again. Too many other merchants to choose from.

I ordered my Christmas cards and decided I needed 15 additional cards. I ordered them 3 weeks ago and was told I would receive them the week before Thanksgiving. Although my order showed they had shipped, I never received them and Shutterfly told me the order was lost. I requested to have them reprinted and expedited and was promised delivery by today, Dec. 5. My account shows they are in process with no delivery date and 3 customer support agents on the phone and online chat say they cannot find out what happened and they cannot tell me when they will be printed, processed or shipped. They said it will take at least 2 days to speak to someone regarding why they aren't completed!! This is terrible service! Why can't someone at Shutterfly find out where these cards are that were ordered weeks ago?! Never again will I use Shutterfly and I urge anyone looking for online printing needs to go elsewhere.

I ordered a blanket for my mom for Christmas. I was worried about it since I've never ordered from them before. It took 5 days to ship to me and when I received it I was not disappointed, the blanket was a queen size, it was so soft, the picture quality was amazing and I just all out loved it! The pictures on the blanket are in the fabric so they won't wash off or fade. I am very very satisfied, I've been raving about them and also recommending them to everybody, also I got some great deals with the promotion codes, I will definitely shop with them again.

Prepared photo books in advance of Black Friday. When I got to my cart on Black Friday I noticed my price had gone up more than previously. I went to manage the promotions (which is tiny and hard to find) and only when I removed all promotions did my cart actually reach a lower price. I contacted Shutterfly about this deception, and they said it was because the site-wide price was cheaper than the promotion, hence the reason the promotion being about 30% higher than without it. This seems to me like false advertising, especially since a lot of promotions are applied automatically from plugins. Make sure you know what you are paying for by checking manage promotions before you check out.

Beware: undisclosed shipping fees to Canada. I got a surprise bill from FedEx on a shipment of cards from Shutterfly. I'm sure it's somewhere in the fine print, but it should have been made more clear on checkout. Won't be using that service again.

Well, as much as I like Shutterfly quality and products, it cause so much pain to upload the pictures onto their website. It crashes, takes forever and can be so frustrating. I tried to address the issue with their tech support but in 5 years nothing was really done. And this problem is not on my end (I upload pictures with the similar to Shutterfly companies with no problem). SHutterfly, everything is good, but technical support is a big disappointment. Most of my albums had to be uploaded twice because your website crashes right in the middle of the session. Do something with it.

Ordered several customized picture puzzles. The frustration in getting the order correct was very frustrating. Did not receive all of my order so when I contacted customer service it took 30 minutes to understand the missing items. I was finally assured they would be shipped out (2 items) right away. Received a confirmation email a shipment was coming but with only 1 item and no notification about the other item. Called again and after 48 minutes on the phone could not get an answer and only a response, "I am sorry. I am having technical difficulties". Quality of what I received was okay but not worth the hassle.

I've ordered from this company a few times, and every order has had an issue. Whether photos being cropped, missing or sized wrong. I made an order recently and most of the items were completely missing. Save yourself some aggravation and go with another company.

I ordered my Christmas cards the end of October. They promised I would have them 11/11. On 11/11 I received a notice that due to production order-my cards were not printed. I was told that they would ship in 3-5 business days - and they would notify me when shipped. 5 Days later I called - had to talk to 2 different people and neither could find out what happened to my order. They re-ordered the cards on 11/18 and put in overnight shipping. On 11/19 I received a notice that only my card liners had shipped. I called customer service to ask why only my liners were shipped and the agent agent assured me that they NEVER ship the liners without the cards and the envelopes. She said everything would be delivered together by the 20th.

I ordered holiday cards from Shutterfly and the logo they printed on my cards was several times larger than the font they used to print my name. Come on -- who runs the company? The Grinch? It seems like this is the epitome of greed and it seems ridiculous for the company to prioritize their advertisements higher than the person sending the holiday greetings. Very, very, very tacky. Shutterfly will not reprint the cards without their logo and you cannot opt out (with a price increase) to remove their logo.

I have tried for 3 weeks to make a book, My pictures are” frozen” as it is uploading 8,000 pictures. My entire photo library and because it was a mobile device, they cannot stop the upload. At this rate it will take 2 months! Help is located in the Philippines, so major problems cannot be solved via the phone. Absolutely HORRIBLE customer service. I will switch to another company.

I went with Shutterfly because I have heard their name many times before and I thought they would be good. I ordered a photo book (about 40 pages) as a gift for my partner. First, they start showing you rates at about $20 to get you in but before I know it grew to about $100. I had some much time invested in creating the photo book that I just said fine I'll pay the $100 and also I paid $20 extra for rushed service. Once the order was placed they status showed guaranteed delivery in 7 days (which I had to have it by then) by after day 6 I noticed that status was still "in production".

The Shutterfly web site shows prices for picture prints. A 4x6 is shown at .09 cents each with a 50% off promotion currently running. The web site also tells you that the items can be shipped to you or you can pick them up at one of 3 local retailers. I went to check out and chose the pick up option. I looked at the price, which should have been $5.49 and it was $23.79. I spent almost an hour on their online chat while an agent danced all around the question, never answering me directly.

I uploaded my various photos via the Shutterfly instructions after multiple tries. I requested a custom “Make my Book” photo album which they did, however after watching all of the “help videos” to edit the photo book I just gave up. I called customer service twice and requested help. I talked with customer service representative on then was put on hold for approx. 10 minutes with no help. I thought it would be easy but it wasn’t. Not intuitive at all! I would have paid twice as much for the custom photo book if I could have actually finished the edit and ordering process.

I ordered from them because I thought they would be professional and accurate. Rather they mess my order up and don’t send enough envelopes after I have already spent $300+. So when I call the girl acts as though she could care less while there is a social party going on in the background with yelling and laughing. Mind you these were my save the dates. Something very important to me and to our wedding. Now they will be delayed going out due to Shutterfly not fulfilling their end. I am high disappointed in this company.

Tried to purchase a book that was advertised as being $25. Spent many hours designing book because site is not user friendly. Unfortunately did not purchase because a book that was $25 became $148 when I went to check out. How does this happen? Yes I added on some features that were minimum in cost but did not total to this inflated amount. Was charged as follows: 10 x 10 $10.00 10 x10 hard cover book. $29.99 22 page hardcover book $46.... looks like I am being charged over $80 dollars for basic book.

Normally, Shutterfly seems to have a pretty good connotation in my head, but my experience was awful. I had just signed up and got a free cotton tote coupon in the mail for Shutterfly, and I was excited to get it. I spent 3 hours however, trying to navigate their website and enter the code into various places, and the inconvenience and frustration surprised me a lot. I had to go to multiple spots and places, and nothing made sense. There were no clear directions to navigate me at all. In the end, the code nor any other order I tried to place actually worked. For me, my experience was absolutely horrible and I would not recommend using this company at all. The inconvenience caused me to waste a lot of my time and altogether never use Shutterfly again.

I ordered a 20x30 print from Shutterfly, unfortunately the package ended up lost in transit on the way to my house. Not only was their customer service fast and responsive (used their live chat), they also expedited my shipping on the replacement photo so it arrived much quicker. The quality of my print was also great as well. 5 stars.

I attempted to create a photo book with my Mac equipment, both on desktop, iPad and iPhone. After hours of laboring through the “wonky” amateurish program that did not work well at all with any of my devices, I managed to put together a photo book for my father’s memorial service. This book was intended as a gift for my mom. I reviewed very carefully the book, and upon going to check out, I selected an expedited shipping because the word “guaranteed” by a specific date appeared on the screen. After submitting my credit card and finalizing the order, “guaranteed” was then changed to “estimated” next to the delivery date. It went downhill from there.

From start to finish, midway in loading photos after 2 hours and Oops occurred and lost most of my work from choosing and loading photos from Google photo access. Discouraged and STOP DEAD IN MY TRACKS WITH SHUTTERFLY...

After I spent hours and hours creating a photobook as a birthday present, I was shocked to see (after the book had been ordered) that a word at the end was omitted! It was certainly there when I finished the project. Now instead of saying "It's always better with Ice Cream" it says, "It's always better with Ice"! The $70+ I spent is now a completely ruined. I will NEVER use Shutterfly again.

My envelopes were horribly printed, many look as though they were double printed and the rest had bleed and could barely be read. A few of the cards had black ink dots on them. I requested a refund send. It was a nightmare of a process. First, I was told I would be refunded the full amount for the envelopes and just for the few cards that were ruined. Okay, understandable. However, the representative got the snout wing TWICE and I had to correct them both times, both for price with and without taxes. Then when I mentioned the tax I was told that Shutterfly is "unable" to refund taxes. Seriously? And I am STILL waiting for my piddly, doesn't include taxes, refund. Never again.

I was unhappy with the picture frame that I received due to the fact that I couldn't read the font on the frame. The picture quality came out fantastic, so I was incredibly bummed about the poem not showing up. I chatted with a representative and they not only sent me the refund in money, so I could order another frame, but they also credited me back the cost of shipping. Now that is customer service. I will definitely be doing business with them again!

I was tricked into doing business with them once and only once by winning "free" items in the Monopoly Safeway game. Then they had more "free" promos on their website. It's all a complete lie, you pay as much in shipping as you do for the "free" item so you might as well pay for it and get the "free" shipping for spending over $49 anyway. I thought I could workaround and actually buy an additional $49 worth of items which I never intended originally to purchase but sure enough they exclude the "free" items even on this promotional.

I have used another printing service for years with fine results but I wanted a large print in a panoramic format that my usual service didn't offer so I tried Shutterfly. Simply put, the print was awful, badly exposed, out of focus and off on the color. The original jpeg, which I rechecked, is fine. The lousy print job was the fault of the service. I filed a complaint with SF but have no expectation the issue will be addressed and I will not use them again.

I ordered birthday invitations for my stepdaughter's birthday party. The first set of invites that I ordered came and there was a huge shadow at the bottom that had not been shown in the preview image and so you couldn’t see the black lettering with all the party information. So I ordered another set of invitations. This time I put all the information on the back so that it was easy to read. Well my new invites come and now the picture on the front is completely blurry. They look terrible and I’m very disappointed that I wasn’t alerted when I was making the invitations that my picture would not be the best quality. It has told me that before but it did not this time and now I’ve wasted $60 on birthday invitations. So I guess I’m sending out either one that the guests will have a hard time reading or one that has a extremely blurry picture on the front of it. I will not be using Shutterfly anymore and I will be telling my friends and family not to either.

I will never use the company again and neither should you. I ordered a photo book, paid extra to get guaranteed shipment by a certain date and they missed the date. I had gone back and forth with emails days before since the order status kept saying “being created” and all they would say is “sorry, there’s a delay.” The couldn’t tell me why or how long it would take. Customer service is awful. The rep actually got attitude with me. At first all they offered me was $10 credit. I eventually got them to credit me the entire price of the book which I still don’t have and which will miss the party for which it was created.

I received my first order of prints today and to say they were horrible would be an understatement. Photos are blurry, distorted, and cut off with a thick gray bar. When I addressed the issue they blamed the resolution. Which is not the case. These were professional high resolution photos. I was only offered a $10 credit to purchase more prints. I wish there was an option to upload the photos here.

I had ordered a book for my portfolio (college student) and it was sent to me wrong 2 times and then the last time the color was running out of the printer so there were red lines across the entire book. The 2 times they were missing pictures and some were duplicated. I had to pay shipping on the 2 new books that they messed up, $9 each. I believe paying shipping on their wrongdoing is ridiculous. The only time I didn't pay shipping was when the coloring was messed up. My book was also damaged on all 3 that were messed up. Even though in the end they corrected it (after me paying $19 in shipping), it took 2 1/2 months for a correct one to arrive which I was very dissatisfied with.

I received an e-mail offering me "99 free magnets." I spent over two hours carefully formatting each one through the Shutterfly app. When I went to check out, the shipping cost was $108.54. (I used to work in customer service; it costs about $10 to ship a box of magnets.) I find this incredibly manipulative and deceitful. I have been a good Shutterfly customer over the years, and I have enjoyed many of their products. But this is absolutely obscene. I fully understand that companies need to profit (even from free or promotional offers), but charging over $100 to ship a so-called "free gift" is incredibly manipulative and wrong.

For those who may have recently fallen off the turnip truck, this one’s for you: What a joke! Try this on for size-25 free magnets; identical photo and background on all 25. Guess how much S&H. $46 + tax: >$50. Now that’s some kind of free. Wonder how much S&H would be on the 99 free magnets??

I have had issues in the past with ridiculous shipping costs from Shutterfly, but now I find they now charge for all but 4 book themes... They used to be free with a few paid. Now it's just the reverse. Stay away from Shutterfly, regardless of the "deal" they offer!!!

I was led to believe that Shutterfly would be a great place to get customized, quality graduation announcements, along with fair pricing. I was excited to see the product, but when it arrived I realized their quality was awful, and wasnt as nice as I had originally hoped. I don't normally buy products online, usually because of this kind of thing. I wouldn't recommend this website for anything you want, especially if you're looking for quality prints. I wouldn't normally complain about something so miniscule, but I was very disappointed.

I have loads of Shutterfly stories of the messed up items, bad shipping problems, damaged products, ridiculous quality control, exorbitant shipping rates, and fake freebies. But I won’t bore you with details, just know that there are many. And for 10-11 years I put up with all of it because it was still worth it in that up until like 1.5-2 years ago. The customer service reps were very kind and generous about replacing things, fixing things, giving coupons or discounts for your inconveniences. But then 1.5-2 years ago I started noticing changes and customer service reps were becoming more difficult to deal with and were very much less helpful in resolving issues. Mind you I didn’t have issues that were my own fault because that’s on me... but I had constantly occurring issues with the products... poor printing, crooked printing, so on and so forth.

Got a 25 dollar promo code from Best Buy from buying a SSD which came with a Shutterfly 25 code to spend on their website, I get sent the code, which keep in mind doesn't really say what doesn't apply to or what makes it inapplicable. So I go and I see the whole website is on sale, I purchase two art prints, one 5x7 which is on sale for 7.99, regular price (14) and a 8x8 art print which was also on sale for 12.99, regular price (25) and two regular 4x4 prints which are 20 cents each. I go to check out, total came up to 25.60 with shipping price included. I apply the code which then says not applicable for sales product, which really makes no sense since the whole website is on sale, which literally makes the 25 dollar promo code impossible to apply! Regardless I went with the checkout and said I'll use it next time, so I purchased it. Went to check out the code in my account which disappeared.

A steep learning curve, finicky import. Only jpegs allowed but would not take all jpegs. Had to open some jpegs in another program and resave as a jpeg. No explanation as to why. Checkout is a blizzard of add ons to click through. Got to end and received a message that for $0.80 more I could get free shipping. So, I combined the shipment with another book ($39 more). Guess what? Instead of free shipping, I was charged $18 for shipping. This company seems to be managed by low-class marketers. There are better options.

The Shutterfly app ran a promo for free magnets, all you had to pay was the shipping. I ordered 40 magnets. Upon reviewing my order my order was placed. Shipping was $78. When my package arrived it weighed 3 lb. I contacted UPS, gave the size dimensions of the box as well as the weight, the Minnesota area code that it was shipped from to my New York State address. I was told shipping cost $22.50. I contacted Shutterfly and ask for the additional $50 in charges came in??

Ordered my daughter's graduation announcements on April 11th. They came in wrong. Called and rep. said she would fix and replace my order at no charge. Next day "poof" they canceled my order. I called back, they had no explanation as to why it was canceled. They placed my order AGAIN. "Poof" they canceled my order AGAIN. Meanwhile, my daughter's graduation is now a month away! Called back AGAIN, rep. stated they were extremely sorry and would reprint my cards AND refund my money. Assured me ALL was straight and to look for my refund in 7 to ten business days. Received email later that day... You guessed it! Canceled! Stated "unable to produce"?!?

I have received my very first and last order. The worse quality of prints ever. Photos are altered, faces, legs, and arms cut off! Do not order from them! Photos are dark, compared to the same prints from Costco!

Placed an order with Shutterfly for graduation announcements. Had a promo for 10 free cards and 40% off. When I applied the promos the total cost was more than what it would have been without the promo. Took the 40% discount off and when I received my order I did not get 10 additional cards only a slight discount. When I call them on it they said that I could return my order for a refund but that I would have to pay the shipping costs. What a scam. Don't trust them. Will never order from them again or any of their affiliates.

I have a promo code for a FREE reusable shopping bag. The shipping costs are more than the product. I just wish they wouldn't use the word FREE if I will end up owing even a single penny. Very misleading.

I really wish I could give this company no stars. I also wish I had read and believed the reviews on multiple sites before I ordered from them. I placed an order on March 7...almost two weeks ago for a photo book for my daughter in law and her mother. This was supposed to be a surprise. You guessed it - similar to every negative comment here - they have not received the product. NOTHING. I have called Shutterfly 4 times and they keep saying "window of delivery" which I guess translates to no delivery. What a disappointment and waste of my money. They also said they were creating a new book and would be sending it out immediately - but NOTHING. The new books are not even being created??? Is this company a scam?

Each time I have ordered from them the wait time is way longer than the estimated window of time they give you. What business gives you a window of time of 5 days in 2019? Been waiting two weeks now for prints and they were so quick to resend them out rush for free to get them here... I don't think they sent them the first time. My mail never gets lost.

Every time my husband and I return from vacation, I put together a Shutterfly album. When my husband and I remarried, I put together a Shutterfly wedding album. Whenever my grandkids visit for a week I put together a little book for them. When my best friend got married I did a wedding album as their wedding gift. A dear friend has recently lost her son to a horrible disease. I am going to do a remembrance album for her once she is ready to go through photos. I recently bought a cute Shutterfly storybook for my grandkids regarding their dog -- simply put their names on a form and Shutterfly put the little storybook together. The albums are easy to put together, the quality of the books is top notch, and I happily give Shutterfly books 5 stars.

I purchased a toiletry bag for my husband as a thank you for all he had done for in the last 18 months since my back surgery. The bag was the size of a tube of hand cream. After the order was placed the confirmation stated a child's toiletry bag, since when do kids need a toiletry bag anyway! The bag was promoted for pictures in the bag so the material should not have been a issue. It was a $22 order and additional $35 for shipping but beings I was getting free pics I overlooked that because truthfully nothing is free. The quality and the size of the bag was just sickening and I really don't have time to get something else. They offered me a $14.00 coupon for more of their junk! I said NO!!! What's wrong with people to let merchandise go out that looked like a 3 year old did, well not to insult 3 year olds - they could have done better.

I dropped the top to my mug, and it shattered. It wasn't even that old. Shutterfly doesn't sell replacement tops. I have to get a whole new mug. Very frustrating and wasteful! Why can't they sell the tops separately? I have to believe I'm not the only one with this problem.

I have ordered their blankets for 8 years - 7 of those years for our football players. They had the best blankets. Well in 2018 they changed them - their material w/ the blankets they are horrible. They have had replace 2 I ordered 3x on football. Ordered 22. They had to replace 5 of them then again 2 more. Their blankets use to be thick, now very thin like cotton t-shirt. So very sad. Then got a blanket w/ my dogs on it. It was blue on the bottom of the blanket. The material is out of it. So now they have replaced this blanket 4x. Their products are great products but now they have changed the blanket material. They are terrible. Just beware. So thin it pulls the threads out of it. Such a shame.

I bought 155 matching envelopes, liners, and save the date cards in November for my wedding in September totaling in over $200 (much more expensive than some of your competitors but I figured this would mean higher quality — NOPE). It took me a few months of handwriting addresses a little at a time every night and putting in the envelope liners. I finally finished up this weekend and stamped all of them with my own return address stamp (that I now have to buy new ink for to re stamp another 150 envelopes). As I begin to put postage stamps on them and seal them, I realize the adhesive on the envelopes isn’t sealing.

For a long time I’ve been asking my wife to make some photo books of our vacations. Got my first one for Christmas and it was awesome. Great memories. Really nice quality. Wife said the interface to get layouts was really easy. Now I’m hoping for more!

Placed order which offered a free photo book with purchase. Received my order but no photo book. If I want my FREE gift I am REQUIRED to pay for pictures to fill it or I will not receive it. Also ordered 24 stickers with photos. Uploaded photos. Received 24 BLANK STICKERS. I am so disgusted.

Shutterfly’s 30 minute cutoff for changing or canceling an order is customer service at its worse. Daughter ordered a canvas picture that we discovered was too large after the thirty minute time period, wanted to change the size not cancel the order. Nope, can’t change. Stuck with $150 bill. What an absolute ripoff of consumers.

I bought two small calendars and had them shipped to the UK. In addition to the cost of the calendars, shipping and handling was $30. When my brother received the calendars he was charged an additional $35 for customs import fees. This information is hidden on the Shutterfly website so the customer is not aware that customs fees have to be paid by the recipient of the gift. Why isn't this information stated as a warning before checkout? At least then the customer can make an informed decision whether to pay $90 for two paper calendars.

I ordered an item on 12/3/18 which was promised to be delivered by Christmas and I paid $29.99 for shipping just to be sure! I contacted them a few days before Christmas to check on the order as it still said "in production" in my account. They said I would receive it by 12/26 and offered a $10 credit. I insisted they send it via FedEx overnight service and they said they would not do that. The item never arrived on 12/26 so I called again. This time they said it would arrive by 12/31 and offered me a full credit - not a refund, but a credit on my Shutterfly account. I received a small credit in my Shutterfly account and called them again to ask about the rest of the credit. They continue to tell me the 2 credits are in my account. I continue to tell them that only one credit is in my account. The credit is useless to me as I will never use them again.

I used them in 2017 so in 2018 they mailed me a Promo Code marketing piece. I built my new product using my previous account and at Check Out the Promo Code was Rejected. I wrote emails, left messages with Customer Service; completed the Auto Call Back and to date have never heard from them. That's been 21 Days ago. Will Never use them again.

I was very excited to receive various, "free promo codes", from Shutterfly. I began loading promo codes in my account and verified that they were there. Then I uploaded my images and went to work creating my personalized gifts. I worked for 4 plus hours and crated 9 items. When I went to place the order on 3 items, there was a message out of stock. I tried for 7 days in a row, but could not place the order. I think it was deceiving to say you can get 50% off, and then not let you order. I wondered, why did they not let me know before I created project? Then I proceeded to create 7 more items and put them in my cart, they were all, "free".

Ordered gifts from Shutterfly, only because it had on their website that if you order by 11:59 pm December 17, 2018 you would receive items by Christmas. I paid S&H of $57.94 for $205 worth of merchandise. I did not get the items by Christmas and still have only received 3 items. I contacted that I did not want or need items after December 25 because I would have to get gift replacements. Family is only in at Christmas and now they are telling me it could be up to the end of January before items are ready. They offered a gift certificate of $117, not sure where that amount came from as I should be refunded $187.99. I do not want a gift certificate so I can order more items that will not arrive. If I had known how poorly service was, I would have created myself at CVS, Walgreens or Walmart.

I will start by saying I have been pleased with actually products I have ordered and received from Shutterfly. I have used them for almost 10 years. I am totally frustrated with their shipping - particularly their use of Mail Innovations to ship items to Hawaii. Last year I made personalized calendars for people in my family and after waiting and calling, they said they were lost and replaced them after Christmas.

Absolutely appalling customer service! I placed an order Dec 7th. I have been calling for two days but don’t have 40 mins to sit on hold until today. I also sent an email two days ago and still haven’t received a response. I finally speak to someone today and I get, "Sorry the item is on back order and we’ll refund your expedited shipping charge that you paid to have it arrive by yesterday!" That’s very big of you considering my item never arrived and still hasn’t even been processed! SERIOUSLY. I now have no gift for someone on Christmas morning and I had to make the call myself and sit on hold for 40 mins because you can’t be bothered to reach out to me and tell me that my item won’t be here before Christmas like you guaranteed me it would!

Sorry, I will not be recommending Shutterfly!

“Customer Service is the worst. I realize that this is a very busy time of year however if you try to call for assistance, you are put on hold for a ridiculous amount of time and if you send your question via email as they keep suggesting you do, they don’t even respond correctly to your question.”

I have been a customer for a few years and I have several family members that are customers. I will never order anything else from them again and I will my family and close friends stop ordering as well. I placed an order over 3 weeks ago and was guaranteed to have it by a certain date. I had to call customer service several times about this order. You always have to wait on hold forever just to keep getting transferred. I am completely over this company. I will take my money and my business elsewhere. Thank you for messing up my Christmas order.

I just finished designing 4 coffee mugs at 5:30 pm ET. The website said if my order was placed before 7:00 pm PT I would be able to get expedited shipping to receive the mugs before Christmas. At checkout I could not find any expedited shipping options to check or any promo codes to use to get expedited shipping. The checkout said I would receive the mugs Dec 31-Jan 2. I went to the "Chat" option and guess what...no one responded to my Chat request even after waiting 5 minutes. I called and ended up listening to Shutterfly ads forever and finally I gave up. WHAT A WASTE OF TIME. The last time I used Shutterfly it took an incredibly long time to receive my order and I paid $21 for shipping. I said I would never use Shutterfly again but the delivery before Christmas was what enticed me order from them again. How deceptive to advertise expedited shipping and then have no way for the customer to get it.

I ordered photo Christmas cards with a 4 photo design. I received a card with one photo and 3 blank area. The customer service phone number was useless since they don't answer it. I e-mailed the company and waited 3 days for a reply. They insisted on reshipping the cards when I asked for a refund. THEY SENT EXACTLY THE SAME DEFECTIVE CHRISTMAS CARD! This was after responding to my detailed email. They are now offering me a credit for their company instead of refunding my money.

I ordered two bean bag chairs personalized with photos of my daughters and their names. They were intended to be Christmas gifts from Santa. I ordered on November 25, 2018 with an estimated delivery of 12/13-12/14. On 12/18, not only has the order not shipped, it hasn't even been completed. I attempted to call Shutterfly customer service about this issue and was told the wait would be 120 minutes! I agreed to allow them to call me back. When they did, two hours later, they kept me on hold for 30 minutes as they "look[ed] into" the issue. They explained that the manufacturer is very behind and they're sorry, but not only is there nothing they can do, they have no idea when the items will ship.

I ordered a picture blanket in November. Have email guaranteeing its delivery by Dec 18th. It's the 19th and no blanket. Hours on hold on the phone, to hear, "Sorry there was a storm in October and we can't keep up" - the storm was in Florida. The item ships from Arizona. Poor poor customer service. Never again. Now I'm stuck for a gift for a boss by the 20th and no refund.

First and foremost I usually do not write bad reviews but I only thought it was appropriate for this situation. Ordered a custom photo fleece blanket for my mother on 12/8 after calling to verify I would have it by Christmas. I was told if I ordered by the end of day I would receive it the week of the 17th so I placed the order right away. I called on the 14th after being on hold for almost an hour I requested more details on my order as in my account it still showed being created. It was now showing delivery of 1/4-1/9 and I wanted to confirm this was hopefully an error. I was told no it’s an issue with the website and my blanket will be to my doorstep by 12/24 absolute latest.

Ordered Christmas cards and throughout the order check out and my initial confirmation email it guaranteed delivery by Dec. 14th. However when they finally “shipped” on Dec. 11th the guaranteed date become a 3-day window up until Dec. 17th. On Dec. 13th I emailed because I was concerned my shipment that was guaranteed by Dec. was showing movement on the tracking history. I was assured everything is fine and just wait till Dec. 17th. Well that date came and went and now they are saying it was lost. Shutterfly is unreliable to say the least and deceitful with the bait and switch “guaranteed” delivery date. I’ve learned my lesson and will no longer use this company.

I placed an order on December 11th. In order to receive it before I leave town for Christmas I had to pay $45 for expedited shipping. Delivery was guaranteed by 12/19. I received an email on 12/16 letting me know that my order had shipped and the "estimated" delivery date was 12/19. Upon tracking my package I find that it will not be delivered until 12/20. There is an email address provided for questions about your order. I sent a very detailed email about the issue and that I was very unhappy.

I ordered a deck of playing cards which were suppose to be personalized with a photo. I received blanks instead. When I tried to contact them to fix the problem, I gave up because trying to contact customer service was too difficult and frustrating. I would not recommend Shutterfly.

I ordered holiday cards with printed envelopes and matching liners. First of all, the cards and envelopes came but I had to wait extra time for the liners. Finally, the liners arrive and they are completely defective. Each liner has a sticky strip covered with a plastic tape to be removed so that you can adhere it to the inside of the envelope. Well, every time I tried to remove the tape, the whole liner tore off with it. VERY POOR QUALITY! After getting in touch with Shutterfly they will give a refund BUT guess what?!? I have to pay to send them back. REALLY? I will never order anything from this company again.

I normally use Mixbook for all of my photo books but decided to use Shutterfly this time. I went in and created a book for my husbands family for Christmas and finished it on December 5 and they sent me a message saying it they were going to send 3 and then 1 later. That makes no sense, if you printed and shipped 3 why would you not do the 4th one, with the 3 to be received by the 15 and the 4th sometime between the 15th and the 17th. For kickers I called them and I was told my wait time would be 186 minutes. You don't wait that long to talk to the IRS.

Ordered cards via app. Received glossy picture and not card stock paper. Spent the same amount of money in past for card stock. Waited 28 min on hold only to be told that’s what I ordered. $55.00 for 75 glossy cheap paper cards and that’s with 50% off. So you’re telling me $110.00 for cards that is the same paper you use to give away free pictures every day. I have been using Shutterfly for years, not anymore!

Beware of Shutterfly trying to sneak higher charges in! I spent Hours yesterday putting together photo books and greeting cards before the 50% off everything sale ended. I was still hours away from the end of the sale day but once things were in my cart I noticed the prices on some items doubled once I went to check out. If I removed them from my cart and put them back in the price corrected itself, but when I went to do this on a second item the first jumped back up in price! It was infuriating and took forever. I finally gave up and tried to just order two things (accepting I would pay double for one) and then it said the shipping was no longer available. It said that no matter what shipping option I selected. So after hours of frustration and time wasted I have Zero Christmas presents and will be starting over with a different company.

I've order coffee mugs as gifts from Shutterfly at least three times now and put pictures of our kids on them for my parents. This time the image quality was significantly worse than in the past - noticeable pixelation/granularity in the white range that was not due to the quality of the original images - some of my uploaded images were better than those for my past projects. I'm looking at two of these mugs side by side as I write this. Other than the image transfer to the mug, which is still acceptable, just not as good as in the past, the mugs appear fine.

Great in the past, but terrible this year!!! Attempting to put together our annual family calendar. This has always been a fun experience, but not this year. Photo download is a nightmare. Selected 150 pics from our computer to upload. Only about 90 uploaded. The others that would not load are from the same camera and in some cases in sequence. I even tried to upload individually without any success. Customer service responded with a lot of double-talk. One of which was that I need to check "color space" on the photos. Very dissatisfied and will probably not return to Shutterfly in the future! Does anyone have another site that can be recommended?

I found my dream wedding invites on Shutterfly through the wedding shop and picked the popular gold foil themed cards. I ordered an entire set of invites, RSVP cards, and enclosure cards that normally cost over 600 dollars without any promotions. Everything seemed to be going smoothly after I designed and placed my order until a stranger found my email and messaged me about how they received my WEDDING ENCLOSURE cards. I didn't think much of it until I realized that all my personal information was on that card. At least this person was kind enough to notify me what happened. A few days later, my order was delivered and as expected, my wedding enclosure cards were missing. They only packaged 19 out of the 70 cards that I ordered. Things seemed even more strange when the 19th card I found in my pile actually belonged to the girl who emailed me saying she received mine in addition to hers!

I had a HORRIBLE customer service experience with Shutterfly today. They’re money hungry, and I think they’re in over their heads with the Christmas rush. The company allowed me to use a PO Box as my shipping address and then tried to charge me $20-something dollars to change the address when my Christmas cards could not be sent. Now I have to drive AN HOUR EACH WAY to the UPS center my cards are at to pick up my order because I refused to pay extra money to fix THEIR mistake. The rep I spoke with backed me into a corner and told me if I didn’t want to pay the money or pick them up, she would cancel and reorder for me and that they would not come in time to mail them for Christmas.

I ordered a personalized blanket 2 weeks ago. Was a gift for family we are visiting across the country next week. Was suppose to be delivered Dec 3rd. On Dec 6th get email it is on back order. Now I have no gift and no time to have the blanket made by another company. Do not understand why they waited 2 weeks to email me.

Shutterfly did not deliver the products I ordered, and when I contacted them they did not resolve the problem. I ordered 100 Christmas Cards and 100 envelopes. Received 100 cards but only 48 envelopes. Immediately contacted them and they said they would send the missing envelopes. The envelopes were not sent. Contacted them again and again. Got assurance they would send the missing envelopes. 10 days later still no envelopes. I will never use their services again.

There was a promotion for 10 free cards if you got that into your order in time. I did type it in before the deadline but did not get the free cards. Could not understand the customer service rep and could not get chat. My email messages have not gone through. Very frustrating.

I ordered three photobooks. Was charged $256. The pictures I uploaded are on the website -- I spent 2+ hours designing the book. When the books arrived they were blank. Not one picture was in the 111 page book. I tried calling twice each time with a wait time over 30 minutes on the phone. When I emailed customer service they responded with, "We'll give you a coupon for 3 free books". I tried using the "free book" coupon and it doesn't cover all the extra pages. Their free coupon would have still cost me $80 per books AND they have not refunded the original purchase cost of the books. Currently still fighting to get my money back. COMPLETELY DISGUSTED by their product and customer service.

I ordered ornaments and received them...they were perfect and arrived in good order. When I ordered, I entered a discount code for Tiny prints at 40% off as I thought that they were Tiny Prints goods; the catalogue shows both. I had difficulty entering the code (19 digits). I tried the other discount shown on the catalogue for Shutterfly (50% for cards etc., 40% off everything else. I sent an email asking how to get the 40%. No response sent a follow up email asking about the discount, again no response. I phoned customer service and was told that I was due no discount as the items were not Tiny prints and had shipped. The items are shown on Shutterfly's site online today at half the price I paid in mid November. The coupons on the catalogue say they are valid thru December 16.

I have ordered several things from them and was generally impressed with the quality. Then I ordered some photo books for a class final project. I paid an extra $25 for shipping to ensure they would be here in time for me to turn them in. It had a guaranteed delivery date. I kept checking the order status and it said it hadn't shipped yet. The day before my "guaranteed" delivery date, I called to see what was going on. The representative I got had a rudimentary understanding of English and was clearly reading off a script and didn't actually try to understand my problem. He provided me with a tracking number which was obviously useless if it hadn't shipped yet. I called back and thankfully got a representative who was able to understand me. She assured me they would arrive in time.

I, ordered very simple presentation/business cards. Only name, email and phone #. Huge disappointment when received, e-mail letters and phone numbers so tiny that only can read with a magnifier glass. In other words, NO proportion in the layout. Tried to reach customer service on 11/27/2018. Impossible even by phone or chat. Twice after waiting 40 to 45 minutes call was disconnected and was no chat available. After 3 days and 3 attempts the same day (2 of them automatic disconnected) was able to chat. After a detail explanation and picture of the card a representative named Octavia, argue that was my fault and add as a courtesy they will get the cards free, said that are useless and will be shredded.

The company spelled my name wrong on a Xmas card order. I waited too long to speak to someone who I could barely understand. She could not find my order by phone number, email address or street address. Once that was finally taken care of she wanted me to go online and start the order process over. I asked to speak to her supervisor and waited 10 minutes (no exaggeration) and was told the same thing – go online and reorder. When I refused he said that although it’s not “typical” he could do the reorder for me. Shutterfly screws up my order and he’s doing me a favor by taking care of the problem. Terrible service, never again.

Every year I order photo books for my 3 grandkids as a gift for Christmas... a year of memories. Three years ago, I received the books with all the pages loose... floating around the Christmas tree. They resent books... same thing. They didn't believe me, so I sent the books to them. 3rd time was a charm... all the pages stayed in the book. As I worked on the year-long phone book project this year, I was almost finished. Yesterday, went into my projects and found the photo book projects gone.

I verified my Christmas cards before placing my order and all the pictures slots (a total of six picture slots) were filled because it would obviously be nonsense to order a card with no pictures in it. However, when I received my product there were four open slots on the front of the card with no pictures. Basically, just white squares. I'm not sure what exactly happened because I am confident when I reviewed my final product they were all there because I have human eyeballs and wouldn't order an incomplete card to send to my family.

Ordered 2 photo calendars in November. When I received them they had year 2018. I called and asked why they weren't 2019. Told there is a box at top to put in yard. Said they would credit me 2 calendars but I had to pay shipping. Went to reorder had a hard time finding this box. When I finally did put 2019. Order kept showing 2018. Called customer service. They said if I hung on they would change year. 30 mins later told it's done. Go ahead and order. Needless to say still says 2018.

I uploaded two photos of owls for my card. Have used them the last five years. The cards arrived without one of the photos, the one in front of the card? Where is quality control? They said I could re-order for half off instead of redoing my card and not charging me. NEVER WILL USE THEM AGAIN!

I ordered 18 calendars as Holiday Gifts. The calendars arrived quickly, but two pages were cut wrong. The photo was not centered on the page - but shifted to the right, cutting off the edge of the photo, and excess space on the left side. Satisfaction is guaranteed on their website, but all I was offered was 50% my next order. I just spent over $200 with you, and you couldn't get it right, what makes me think you'll get it right the next time? Do not waste your time on their website, or expect anything close to customer satisfaction.

I spent hours designing a calendar for 2019. I wanted to put photos on birthdays and anniversaries on the bottom half of the calendar on the actual day. I ordered three times with a total of 5 hours on the phone with customer service to have this issue remain unresolved. In the end the printing manufacturer said it was the style of calendar I chose and there was a glitch in the system where the photos in the date boxes were light like a watermark. When I previewed my calendar the photos did not show up light. The representative told me to choose a different style, which meant start from scratch. She couldn't guarantee that a different style wouldn't do the same thing nor does it indicate where a style is unable to do this or there is glitch in the system.

I just received 80 4x6 prints and one 10x16 print that were so awful I had to throw everything away. The 10x16 print of a ballerina had her feet cut off, which is not what I submitted. Everything was fuzzy, the quality was awful. The 4 x 6 prints were all blurry and people’s heads were cut off, or group shots had people cut in half... also, not what I submitted. I used to have a dozen calendars made every year for my family but I will look elsewhere for this large project as I don’t trust Shutterfly with my business anymore. That my order even was shipped is astonishing!!!

My daughter is graduating college in December and wanted to create announcements with Shutterfly. The minute I tried to design something using their templates and program I realized that I should have stopped there. Very few capabilities to edit or change images or move copy around. Frustrating! I use design software all the time and never have to recreate and save every edit I make to a new named file. When designing it's important to be able to edit and save on the same file. If I changed something on the card I had to save a new version every time with a new name to keep all the files straight. This may work for some but not for me. I want to be able to open and save edits on the same file and create a new file only if I choose. (I really wanted to get them right and not have any issues.)

I am using Shutterfly mobile app for almost 2 years now. First I was very happy. Product I created arrived printed good, mobile app was working good, but since May 2018 it’s just started became worse and worse every month! I had to contact customer support for every photo book I created, because they arrived with print errors! Not just photo books, iPhone case also arrived not as I expected. More, they have problems with coupons. You think you will have free shipping, but it just reduce the price for your shipping and doesn’t give you free. The cart money count for your purchase is also wrong. So, be careful using this app, most likely you will be disappointed after checkout.

I consider myself a fairly tech-savvy person. I've worked professionally with photo editing for over 5 years now. When I recently got married and made an album for myself using another website, I had no problems...love the book. So, when I received a Shutterfly coupon with a recent purchase, I figured all the sites were probably the same for the most part and I'd go ahead and make one for my mother-in-law. I have been trying to get the cover photo of my Shutterfly book to work for the past 20 minutes and I still can't figure it out. I am beyond frustrated. It should NOT be this challenging! I expected SO much more from a company that has been around for as long as it has. I'm SO unhappy.

My how I wish I would have checked the reviews for Shutterfly before I spent a tremendous amount of time on their website building a photo book for my granddaughter's 10th birthday. I placed my order and paid for "Express Delivery" (what a joke!). It was noted that "Express Delivery" was "guaranteed" for the a specific date. I felt comfortable with this, thinking if they are "guaranteeing" the delivery date, they must mean it. After 4 days of no notice of shipping, I called CS and was told my project would be completed that day and shipped overnight. Still no notification this morning (day of "guaranteed" delivery).

I have used Shutterfly for personal items and have had success. However, I was running the yearbook for our school this year. The yearbooks came with every page having images cut off. When we previewed the yearbook through their program, everything looked fine. Also, when a picture was too close to the edge while we were creating the yearbook, the online system told us so we changed it. According to their system, none of our pictures were too close to the edge. I have not included the defective yearbook pages with pictures for the privacy of the students but words were cut off in every yearbook (see picture).

Over and over again products are received late or the order is wrong. Then they refuse to correct their mistake. Orders are NEVER on time. I just paid extra for expedited shipping. My order is now TWO DAYS late and I won’t have the product in time for my special event. Avoid them if you want your pictures or special gift to arrive on time

This is the 2nd time I’ve ordered an important gift from Shutterfly, only to find out that it wasn’t arriving on the scheduled time. This particular order, I even paid $29.99 So that it would be guaranteed to be delivered on time. It’s being delivered four days late, which means that we will be on our 10 year anniversary trip and I have no gift to give. Upon calling customer service to find out why it did not arrive as paid for and scheduled, they simply refunded the shipping and offered no other solution. I will not be counting on Shutterfly to deliver production on time moving forward. This is ridiculous and has literally ruined two family events, now.

I placed an order for a 54 page photo book and 2 day shipping on July 7th with a promised delivery date of July 13th. The guaranteed date was provided by Shutterfly. No further communication from Shutterfly happened after I got my confirmation email with guaranteed date of delivery. I had to call to find out about my photo book.

These guys are really bad. Gave them a big order for prints and received a really blurry useless product. Some have been printed elsewhere without a problem so I know it's them. They are now trying hard to weasel out of a refund. Stay away!

I spent days and many hours constructing a photo book on Shutterfly for Father's Day. MANY hours. I used their Father's Day promotion and made sure that the book was going to be delivered by Father's Day when I placed my order. I checked on my order throughout the process and - sure enough - the day before Father's Day, my order will NOT be delivered on time. Considering their products are for special occasions and marketed as such, it seems pretty obvious that an on time delivery is a huge part of their responsibility. This item was to be a focal point of an extended family celebration that will now not happen. If the item was not promised to be delivered on time, I would have spent the ridiculous price of expedited shipping. Very disappointed here after a lot of hard work and great financial expense. Do NOT trust this company.

I am trying to spread the warning of a problem I encountered that could affect everyone using this service. My images were ported over from another service I used for years that sold out to Shutterfly. Once they got my images, I can no longer download all of them. You can download one at a time, or you can struggle through a email bulk of 500 at a time. That sounds ok, but it doesn't track which and is complicated and slow to use. I have over 5000 images there and after talking to customer support - I am just out of luck with no way to download my images easily. I am very upset and hope that everyone reads this warning and chooses other options for their image products and management.

Beware of the discount carrot. - Sounded great. Three free items! So you spend the next hour building designs and go to checkout, enter the code and the items are free, but the shipping cost is about what you would have normally paid with free shipping. What a lousy rip!

My 15 year old daughter place an order for Mother's Day. Her book was shipped on the 8th of the month. It said we would receive it by the 15th. It is now the 21st. I call to get an update and they will give me the information. I am her father and all the person who paid for the book. I get privacy but she is a minor and I will never use them again and still cannot find the book. The tracking has it at the local Post Office but still does not have it as shipped.

I just was informed that a gift card can't be used if there is a discount or a "promotion" on the item. That is so wrong! People pay cash for the gift cards so really it's already paid for but can only be used on full prices! This is ridiculous and I won't ever purchase off Shutterfly again.

I just spent over $70 for prints and having them delivered to my house, they all look horrible. I can’t use any of them. They’re fuzzy and bit-mat which is extremely upsetting considering I got them from the devices that actually took the photos. There’s absolutely no reason for the extremely low quality photos I revived. I am very upset. Will never use this company again. I am out $70 and I’m going to have to reprint all these photos from a different company. Do not waste your time and money.

I had horrible experience with them. Ordered prints to get promotional luggage tag. Terrible pictures came without tag. When contacted, was told that tag can be shipped separately only with another crazy shipping fee.

BEWARE! I used Shutterfly to create a photo book of my recent trip. I was supposed to receive the book yesterday. I paid the cost of the book and the price for express shipping. The photobook didn't come plus I didn't get notified of any delays in production etc. beforehand. I emailed Shutterfly and got an email back saying not only did the book not ship out on time, the company didn't even make it yet. The only reason I was able to find out about my order was because I reached out to Shutterfly since they didn't tell me until after the fact. And now they are claiming I canceled the order which I did not do. DO NOT USE SHUTTERFLY. The company does nothing to make a wrong on their part a right.

Very serious complaint against Shutterfly, Inc.! I have not had such a good experience playing the "Monopoly" game that is being promoted by Pavilions, Vons and their other involved grocery stores due to several reasons. On one of my tickets it says that I won a free Shutterfly reusable shopping bag with the code of: ** on it and then Shutterfly, Inc. has made my life more difficult and time consuming by asking me to go online through their shutterfly.com/monopoly URL link in order to supposedly claim this bogus B.S. not so free prize which is definitely not even free even though they falsely claim that it is!

I believe in second chances so I have placed 2 separate orders with Shutterfly. Both experiences were bad. The first time took 3 months to get my order. The second time I ordered 4 photo books and they messed up the pictures and refused to fix and would only refund if I pay shipping back. So their mistake is now costing me money. Never again. Not one apology, nothing. If I could give no star I would.

I ordered a customized case for my Galaxy Note phone. I carefully chose the one That matched my phone model but when it arrived, it was too small. I reviewed the return policy and it stated if the order was the company's error, full refund, customer error 50% fund. Sent an email to customer service, advised them of the problem with item received, referenced the return policy and I asked them to confirm if the choice I made for my Galaxy Note 4 was the correct choice. If so, they made an error as it is too small, if not it was my error and I am entitled to a refund of 50% of the cost. The rep answered that he cannot cancel an order in progress and gave me a 50% off my next order! What!?? I responded. Said he misunderstood and that is the last I heard from them and I am out 35 plus shipping.

Shutterfly's editing and pulling in photos is difficult to use. It is slow. It loses photos. Shutterfly offers a 50 percent off a certain product but then gives less than that, charging more than it should given the offer. The customer service is non existent and the ability to cancel an order, even if something was not really ordered is almost non existent. I had products started on Shutterfly and wanted to finish them rather than start all over, so I used this service again, after I had a bad experience with it. I would urge people to look elsewhere. COSTCO seems to offer something similar for a third of the price of the alleged discount if it is properly applied. However, since the discount isn't properly applied, COSTCO would be even cheaper to use. (I can't say how easy or difficult it is to use. I can say Shutterfly is very difficult to use and to edit photos and pictures on.)

Dull terrible prints. I was told the photos would be glossy but they aren't. And the color is horribly dull. Worst photos ever! And I got almost 200 developed. I'll never order from them again. I've ordered from Walmart and Walgreens and they are superior compared to Shutterfly. Don't waste your money. Even though they give you prints free they still charge shipping which makes the photos about 10 cents each. I'd rather pay 20 cents and not have to throw them out. Also several photos had the subject cut off.

Ordered a photo book as a special birthday gift. Paid express everything--production and shipping. On the day the book was due to arrive, I received an email that the book was not even made yet, but they would "upgrade shipping if possible." Express shipping was already paid for. When I called Shutterfly, they informed me I will still be fully charged, but a refund for shipping would be given 10 days later. Ten days.

I placed an order, I had Shutterfly address the envelopes and their system has a glitch and uses one of my guests addresses instead of mine, ships the entire order to them, uses their address as the return address and won't refund my money for 14 days IF it is returned to them. So now I am supposed to contact my guest, have them return it to Shutterfly so I can get my refund. DON'T USE THEM, they are ridiculous.

I ordered a book for a zoo in Peru to use for recruiting purposes. The quality of the photos in the book were lousy. Many of them were out of focus. The pictures I sent them were all in focus. I have to present this book to the zoo and if there was anyway else, I would not. The quality of the pictures is a reflection of my skills. Shutterfly has offered to give me a 50% off discount on my next book. There will not be another book. I paid over $100 for this garbage. It seems that whoever was suppose to run quality control on the book was either blind or didn't care. As a photographer, a great publishing company is important to me. For the average person, this book might be okay. For a semi-professional, it is not.

I received a charge on my Chase credit card from Shutterfly for a purchase that I did not make. I phoned my credit card company to dispute the charge. Chase contacted Shutterfly to resolve the charge. Shutterfly will not remove the charge even though the purchase was made by someone with a different name living in a different city. Shutterfly cannot or will not provide a sales transaction for this purchase.

I love Shutterfly because they just are so easy to use. Often times I find or reserve reward codes so that I get many photos and gift items for free or fairly cheap which makes me love them all the more! I find that Shutterfly is very easy to access my photos and download them off different sites. Never have a problem with it taking too long and can always find the type of photo gifts I'm looking for and they always come out great! Shutterfly is a great company and there is not a thing that I would change or reason I wouldn't use them!

I find it is easy to use and they have lots of products that you can adapt pictures to, such as mugs, bags, mousepads and calendars or you can make Christmas and birthday cards personalized with your photos. It is also easy to create an account, upload photos and select options for printing but sometimes hard to get the pictures in the right place and have to do over. And then sometimes it is hard to figure out how to use the codes and it doesn't flow as well as it should but overall it works okay.

Creating an account is very basic and easy to do with the option to link your social media accounts. There are many options for print sizes and borders, frames or special effects. The web interface is easy to use and I can manipulate photos without going through too many paces. I don't like having to edit features too much because it takes long. Shutterfly is easy to use and it's easy to pay. Their prices are reasonable and I like how many options there are to change pictures if you want.

Shutterfly has a very easy setup that works. It has all the features that you need to fix any photos and to save, set up and send to whoever. I would recommend to all customers to use Shutterfly to print and fix your photos up. It's a company that puts a lot of effort to fix your nice pics. A company that you trust with private moments. It has all the crops and cuts you need.

It was extremely easy to set up an account. Uploading photos was easy as well. It was difficult to select options for printing photos as there are so many options to choose from, but I like the variety. I also like the price as they are reasonable. Their shipping was reasonable and the items shipped quickly. I enjoy all their features but I wish that shipping was free. But, the low prices compensate for the cost of shipping.

I like the easy way that is to use and the vibrant colors it provides when printing everything I order. The speed of the service is good too. It is super easy and convenient because you can do it at the comfort of your home. It is real good to have this experience. I really like Shutterfly.

Everyone should use Shutterfly. It's nice to be able to send cards for holidays and I was able to upload own photos and pick a design. It makes you feel like you're using your own company and it's personalized to your touch. But I don't the cost of shipping if couple not available but it's a great service to have and use.

Creating a Shutterfly account is super easy and they offer so many freebies and discounts. Uploading photos is easy, except that I can't upload my screenshots. After that, ordering and printing is easy and there is fast delivery. Their products are fun and affordable. It's also cool that they have so many different types of products rather than just your average printed photos. But, I have accidentally gotten charged on my credit card that is on file multiple occasions despite the fact that I only pay for Shutterfly using gift cards.

I love it because it is super easy & fast. Makes it a lot easier than having to go sit in the middle of a store & do it. You can do it in the privacy of your own home in your pajamas if you wish too. They offer many different products to choose from as well. I have recommended the services to people I know before and I would recommend to anyone who asks me about these services.

They are a photo printing company that prints your photos and ships them to you. You can get items with images on them like books, coffee mugs, canvases, and many more. You sign up for an account which is basically the same as any other website. Then you upload your photos from your phone or computer that you want to print. You click a few personalization buttons, and submit your order to be processed. They will send you your prints when finished. However, I dislike having to wait for them to ship your photos to you. I am a little impatient and if it wasn't cheap and convenient, I would rather go to a 1 hour photo place.

It was easy to create an account, uploading was seamless, there were many sizes/items to choose from. I liked the design of the site and how easy it was. I like the quality, past experience and integration with other devices. I like that Shutterfly give you a lot of option to utilize for your photos. They are a leader as well and the service was good.

They had this coupon promotional offers so I took a chance. It was printed quickly and the photos came out quite nice. I was able to give them to family members as gifts. I was not a big fan of the shipping costs. I think other sites are better with shipping and handling prices. I would also like better product selection on what I can put the baby’s photo on. It was kind of easy to use the coupon and was accepted without issue. I got some mugs and the photo image was nicely done with no smears or blurring.

Easy to create account. Chose which photos to upload and selected options for printing. Very easy to figure out how to work for a first timer. Many options for printing. They could possibly make the process faster if they got rid of some of the options. Otherwise this is the simplest online photo printing service I have ever used. However, the variety of options is also part of what makes the service so wonderful. Photos have always been good quality and I received my photos by mail fairly quickly. Always within the allotted time frame given to me by the website. These are all the qualities I could possibly ask for in a quality online photo printing service. I always recommend this service to my friends.

I started my account through My Coke Rewards because they offered at $20 coupon for free. The set-up was very easy and the items I ordered came in a few day. Shutterfly makes all things possible. I remember when I was a kid. To get a copy of an old photo was a nightmare. Now scan the photo upload it on Shutterfly and make whatever your hearts desires. Their prices are too high though. Even with a coupon from My Coke Rewards, I still cannot afford to have very much done. You would think with the prices they get, they could afford to offer free shipping.

My entire family uses Shutterfly because it is so easy to use and self-explanatory. It was easy to set up an account and upload photos. Shutterfly stores my photos on my account so I do not have to upload every time I use their service. I like the number of discounts and free offers I am sent every month. I also like the product quality and the fast shipping. Shipping and Handling prices are cheaper than driving over 2 hours to the nearest Walmart or Walgreens. I would like to see more printable items in the future like t-shirts in bulk for a family reunion. Other than that, I have had extremely good service from Shutterfly.

I used this site to create a calendar using photos collected throughout the year. It was quite easy and fun to do the layouts and I was happy with the final result. I found the whole process quite straightforward and quite enjoyable. The hard part was really on my end to pick the photos I wanted, but once having gone through that, doing the layouts and previewing the finished product and making the order was all quite simple. But it would have been nice to get the product sooner, or for it to cost less, but I actually do think it was very reasonable.

I like that the pictures are clear, good focus, colors are vivid and natural looking, and hopefully long lasting and won't fade in time. The service and customer support while going through the learning process was excellent as well. I like that the pictures were reasonably priced, and preferably with warranties. I would also hope that customer support is available in case there are issues that would need to be addressed and resolved. The instructions are overall, easy to follow and understand. In general, I like that technology has made significant advancement in the preservation of photographs that would last longer, even in one's lifetime in and easily stored and accessible; no need for old and bulky albums or countless boxes to preserve and store memories through pictures.

Shutterfly is user friendly and provides a variety of printable options ie: cards, calendars, photos, personalized gifts, home decor which allows the user to be as creative or simple as possible. They offer a variety of personalized services for Holiday gifts for people of all ages. They are innovative, constantly updating and offer promotions that are inviting. I like the option to print personalized annual calendars for holiday gifts. The cards and stationery are also one of my favorites for creating holiday cards with family photos. I have also used the pillow creation option where I had a photo placed on the pillow, also a gift. The promotions or discounts offered are an incentive for me to return. It is very easy to use, however, in the past I have used VistaPrint for many years and I am familiar with the operation of creating an account, uploading photos and such. Now to a "NEW" user, I could see them feeling overwhelmed by having so many options.

I like when the site offers 101 free photos and try to take advantage of that. Shutterfly albums are very good for sharing photos with a group of people. However, the file uploader is cumbersome in Linux because it makes you select files one at a time. It can take a long time to select 101 photos from the computer. But uploading single photos and ordering them are pretty easy. It will then ask for payment options after an order.

Signing up was fast and it was easy uploading images. We just used an email account and created a password. The only time I needed to input "sensitive" information was at checkout and it was secure so there were no worries. There was a very small fee and we were able to get just the right size and quantity. We were printing postcard size pictures to be used for invitations and we created an image with photos and found images it worked great. Everything was very easy to manage. I was able to drag and drop images where I wanted them. There wasn't a limit on the number of prints. At least it wasn't an unreasonable number.

Shutterfly is easy to use and is fairly inexpensive. The account was easy to set up and I found myself online with their company in a matter of minutes. I found no difficulty in uploading my first order to them as well. It was within a matter of minutes. I like the ease of uploading my photos via smart phone or my laptop or tablet to their database and then getting the results back that I want quickly. It is a very simple process and I prefer their service over others that I have tried in the past. Shutterfly does not have too many drawbacks but it takes several days if you want your photos printed and sent by mail. Their up charges for special handling and special shipping services are also too expensive for me to use. They could speed the process up if I were to Use that service although it does not fit my budget. Other than that, they are the most simple online photo producing company that I have dealt with in My experiences.

It has a easy to use system to upload pictures and the print options and prices are good. Also the add on options are good. You can get a lot of picture for a little bit of money. It makes the option of scrapbooking easy. The ability have more print options, posters, comforters, covers, pillows. To make short motion picture videos work be nice and the option to immediately share on social media. It was very easy to use the website as a whole from account to picking photo options are easy. Creating a account takes minutes with just a few short questions. Then all your picture pop on your screen clearly with all options clear as well.

I've used Shutterfly several times and it have never given me any issue. Very easy, I didn't have any issues with using or understanding any of the services on the website. I really like the ease of adding photos to print. It's very simple. The process of uploading is great and getting your photos from your device to print is so fun. If there was a loyalty discount, or more coupon codes being available would help me to use the service more often. If price might be a little lower, that would be nice.

I had to create an account, then I uploaded my pictures to different albums and then I made gifts such as mugs and card and photo books and had them mailed out. I like that you can customize your gifts and make them more personal than just buying something generic from a store. I enjoy being able to make photo books that are personal. The services are easy to use and ship their items out just as quick.

Everything is very seamless. I love it. Quality, paper, print is very high quality. Service is good. Very friendly staff... Maybe they can come up with more price models for various customer profiles. It makes more people to visit them... From a pure business perspective. Love to revisit again whenever I get a chance.

Whether it be for photo books, unique gifts, birth announcements, Christmas cards, prints or gifts, I have been using Shutterfly for years. I like using them because they are convenient and the prices are reasonable. With this photo service, making an account, uploading photos and ordering are easy. They are user-friendly and arrive quickly. Using Shutterfly has always met my expectations, it’s been pleasant and I am pleased with the service.

They are a quick and easy photo services that lets you edit so seamlessly. Very easy to use and worth the price. You can change the colors. The vintage and black and white features are great to use. I wouldn’t recommend any other photo printing service. It was very easy to create an account online with this service. Shutterfly is one of the best photo print service in the industry. Easy to upload pics and easy to print out. I like the features and different options you can use. Best photo site on the web. I like the black and white feature. I wish though you could cut and paste other pictures into a picture. That would be great. The monthly subscribe is an OK price too.

They have an easy upload process of selecting your photos and it uploads into albums. Also drag and drop feature makes it easy to help you decide what you are looking for. When putting an item together all you have to do is drag and drop a photo and you can see the item, what it would look like. Pictures always seem to come in high quality and they always have great promotions running. They also have tons of items to choose from. The only thing I dislike is having to wait to get my item but unfortunately that would be any website you order from. Service otherwise is great. Have never had any issues with products ordered and they come as I ordered.

Shutterfly offers discount and has multiple format for different occasions. It depends on what do you need it for. I also find it very useful about printing services. It is fairly easy to work with this company. The website looks good and is easy to navigate and understand so it is not hard to find what I am looking for. I wish there is free shipping with no minimum ordering charge. I find that it is easy for me to deal with company that offers that. I'm very satisfied with Shutterfly.

It was easy to create an account and download my photos. Very easy to do and to help someone get what they wanted too. They occasionally provide promotions for free prints, etc. They offered competitive pricing with others. I also like to put all my photos in one place and then only selected the ones I wanted to print. I like the convenience of Shutterfly but it could get expensive for all the things we like to get from there. I don't like that I have to wait for my photos to ship to me too.

Shutterfly enables users to create personalized photo gifts (including photos and text) such as Samsung Galaxy and iPhone cases, photo books, wall art, and home decor. Fun and great price and great options. But I dislike the time to do my own design and getting it ready. Other than that it is very easy to use, create an account, uploads photos from my gallery and easy to print or have them print and send to me. I use it a lot during the holidays for gifts for my grandkids and kids and they all love it.

I used the service for the first time and was pleasantly surprised how easy it was to upload the photographs I wanted to print. The system walked me through step by step and frustrate free. Also, the prices and variety of services are excellent.

The quality of their photos is amazing, their shipping is fast, and their discount for pictures and shipping is always available. They have beautiful photo books you can make or have them make them. It’s fast and easy to make an account and upload quality pictures. It takes only minutes depending on how large or small the photos are. Zooming and cropping are easy tools to use. Their website is absolutely flawless. Their customer service is accurate and they are very friendly.

It's easy to create account, upload my pictures, create a calendar, and make birthday, Christmas, Valentine's, and anniversary cards. Love fun, good times with friends. I like the good prices, nice backgrounds to use, create great memories of the kids, family, friends' wedding, graduation, dinner party, engagement party. However, selecting the size of the images needs to be bigger. I want really big pictures, plan to share on Facebook, Twitter, Tumblr, Pinterest, Google Plus, Reddit.

I like the easy process of being able to upload my photos whenever I want. I can easily share my photos with whomever I choose, whenever I choose, wherever I may be at and there is no limit to how much I can share. I like the instant fix on photos that need touching up too.

I love how there are so many options for photos. You can make customized books. You can put your pictures on different items. You can make many different sizes of your pictures. The only thing that would make this a better site would be for more discounts or also having some type of loyalty program that rewards you the more you use the site. Otherwise I absolutely love this site. From the ease of learning to maneuver through the site to having so many options on how you can print your pictures, from regular pictures, to customized books, to having your pictures put on mugs, puzzles.

I used Shutterfly to print my wedding photo thank you cards, and the process was incredibly easy. I just made an account and uploaded my photos. There were so many card choices, and my cards came out perfectly. Honestly, there wasn't really anything I disliked about Shutterfly or the photo printing process.

I have had nothing but a positive experience with this company. The company makes it very easy to create an account and upload photos as to work on different projects. They allow the user to create albums for different occasions. I like that I can use this service on my mobile phone via the site's application and that this company assists in all aspects of the process. The only issue that has ever risen was a shipping error to the wrong address which was fixed within a day.