Shutterfly Reviews

Terrible service; don’t bother with this business. I’ve been a customer for many years; I’m having the worst experience this year, 2020. The mail system and Covid cannot be blamed for me not receiving my Christmas cards ordered on November 30. Today is December 21, and the cards are nowhere in sight. Customer service is not sympathetic to the situation. I won’t get my cards in time to mail them & have them be received by Christmas! Two orders I placed 11 and 12 days later than this order arrived last week! After 5 phone calls to customer service over the past week, I am extremely disappointed and frustrated dealing with Shutterfly personnel.

I ordered Christmas cards November 29th. Shutterfly still has not shipped my cards as of December 21st. At this point, my Christmas cards obviously won't make it out to my friends and family by Christmas. Shutterfly customer service refuses to offer any explanation for the delay, any relief for missing my Christmas deadline. They have the audacity to claim that my order will arrive in time for me to use - therefore no refund or credit. I'm not allowed to cancel the order. Buy a calendar Shutterfly! Christmas is December 25th, my cards will not arrive in time for me to use them. You're dead to me Shutterfly!

I loved Shutterfly in the past so I thought I would order Christmas cards. My husband and I had a special photo shoot for our cards. I placed my order on December 1st and now it’s the 20th and I have no idea when I’ll get them (after Christmas I’m sure). Real bummer. Won’t use again.

I purchased something on 1211. Paid extra shipping to receive it by 12:19. Never received my item. Try to get in touch with customer service, waited on hold for 2 hours to speak to someone that didn't know when I would get my order. Constantly repeated the same answer. Tell them just to cancel the order. They wouldn't cancel it. Now at this time I received an email stating my order has finally shipped. After going back online again last night telling them I didn't want to order anymore because I went to a different company and order the same thing. The business is terrible. How do you go from, "It hasn't shipped yet. We're having problems transferring the photo," to all of a sudden it shipped. I will never order from this company again. Worst customer service I've ever dealt with in all my years of ordering things.

Made a calendar for Christmas in plenty of time. Arrived in plenty of time but pictures missing, out of order, duplicates made when I had none. Horrible job. Called customer service! Wouldn’t redo it! When pressured I had to prove to them the errors by sending pictures of product vs requested order. Spent an hour and cannot get it for two more weeks! Horrible customer service!

I placed an order on Nov 23rd. Estimated delivery date 12/8-12/12. Today is 12/19 and I still have not received the gifts that I was to give to family today. I tried calling multiple times only to be told “It’s been shipped". No cancellations/no refunds. So even though I paid for shipping I now will have to see family empty handed and I will have to pay for shipping their gift to them. I also had other gifts shipped to family members out of state and they have not received theirs yet either. Their Customer service is horrible. With the pandemic this year every penny counts and I wish I had spent my money elsewhere.

We ordered our photo Christmas cards with plenty of time to get them mailed before Christmas but here we sit on December 19 with no cards and a poor tracking system between UPS and the good old mail in ballot guys, the US Postal Service. UPS should be ashamed to commingle their shipments with the unreliable postal service and call it Postal Innovations. What a joke. Shutterfly has lost me as a customer in the future. Trying to contact Shutterfly is impossible. Piss poor customer service.

Like several other reviewers have stated, I ordered Xmas cards on 11/29. I ordered a day before they offered free shipping and paid full shipping charges. I spent about $70 on 2 orders totaling 35 cards. Although Shutterfly stated the delivery would be between 12/4 and 12/9, they have not yet arrived. They can't state when they will arrive. In viewing tracking, they are currently waiting in Indiana. If I had known that it would take over 3 weeks to receive, I would never have ordered them. Now, even if they are received tomorrow, I will still not be able to send to recipients to arrive before X-Mas.

I’ve used two years in a row for Christmas cards. The process is easy. But. First year, I needed additional cards. I reordered and the order was lost. I was fully refunded and order was replaced. All good result, just annoying. This year ordered again. Envelopes came unconstructed. No adhesive on sides. For $200. Quss as city unacceptable. Real complaint is customer service is totally inaccessible. Waited in line (199 in-line) for a chat rep. Then when finally got rep they asked me to download picture to my account. When I did that...no quick way.. They had already closed me out. With message of “please reach back if you have any other issue”. Really? Won’t use again. Do not recommend. Plenty of other similar services.

My Christmas card order was placed on 12/2, estimated delivery date 12/14, paid $18 for shipping. They were shipped on 12/4 and tracking hasn't been updated since 12/7... I reached out to customer service earlier in the week, was told I could request a refund if not received in a few days. I contacted them again today and was told SHUTTERFLY ISN'T MAKING ACCOMMODATIONS UNLESS THE ORDER ARRIVES AFTER CHRISTMAS. What good are Christmas cards that arrive too late to mail them before Christmas??? The customer service rep. was like talking to a robot. I'm going to take the advice of another reviewer and file a claim with my credit card company. Will never use Shutterfly again.

Ordering from Shutterfly used to be fun. But not anymore! Have not received 2 packages now that were paid for over 3 weeks ago. Shutterfly refused to do anything about it; said to call back after the holidays! Extremely unsatisfied with Shutterfly!

These Christmas Cards, which were ordered wayyy back in November, has been lost since Dec 6. These are STILL advertised with discounts, driving sales, when they have no intent on delivering before Christmas. Even if they arrived TODAY, the cards won't arrive to their destination on time now. My wife ordered these, and got a notice on Dec 6 that UPS was delivering the next day. Dec 7 arrived, and nothing arrived. She called on Dec 8, and all the way up until the 12th. She ended up in tears due to how Shutterfly Support was dismissing her, ignoring her.

I ordered a puzzle to be made by Shutterfly on December 01, 2020. Was to receive it between 12.08 and 12.14. I did receive a notice on 12.05 that it would be delayed. To expect to receive it between 12.14 and 12.16. On 12.15 I called Shutterfly to see what the status was. Was told there must have been some type of mistake and I would need to cancel and reorder. Spoke to a supervisor and she promised I would have it 12.18. Next day received a notice my order would be delayed. Two days later was told product was shipped and would arrive on 12.21 Now I am told told maybe 12.23. Given the mistakes they made you would think they would have sent it priority. Nope. UPS ground. What a joke.

I’ve had issues with Shutterfly in the past, but this year they have taken the cake. They have lost my package and every time I contact them I get a different Shipping date, delivery date, etc. I asked to have my order reprinted and sent overnight since they are Christmas cards and still need to be sent out and they said they would not be willing to do that. I talked to Srinidhi, Nautica, and Amy the last time I contact them (several other people before that) and not one of them would re-ship the order.

I ordered photo prints and a separate order for an ornament at the end of November and it’s nearly Christmas and I haven’t gotten it. When I contacted customer care they just told me to wait and there is nothing they can do. I’ve made lots of orders these past few months and have had no problems with any other company getting my delivery made in the delivery window. This reflects very poorly on Shutterfly as a company not upholding what they are offering and no help when you voice your concern.

Ordered Christmas cards in November that never arrived. Contacted them several times and was always told they should arrive tomorrow...never did finally tried to cancel the order because Christmas cards really lose their value after the holiday...if they were ever going to arrive No refund for the over priced cards. Wish I had read these reviews before ordering.

I have used Shutterfly in that past and had no complaints. They were efficient and had helpful customer service. June 2019 they were purchased by Apollo Global Management. This is the first I’ve used them since the change and I was nothing short of shell shocked by the change, none for the better.

I ordered my holiday cards on 11/30. The Company promised delivery by 12/14. I expected some delay, due to Covid, maybe a few days. Now they have changed status to "on its way" and can't give me a definite date, just "before Christmas" which is completely useless when the product is holiday cards that I wanted to arrive at the addressee's locations before Christmas.

I will never use them again. I submitted a photo book order and there was a part that wasn't specified and have tried to reach them all morning to catch it before production to no avail. And now they tell me I can't change anything... Very bad customer service when you can't even speak to someone and you at least ask for a call back and they can't even call you back. Not good ...

I ordered Christmas cards at the beginning of the month. I received a notification that it would come between Dec. 11-13. I have not received the cards and yet, I constantly called the company all of last week to get shipping updates. I was told on those occasions to be patient and they would come. Still nothing. When I called again today I was told that my order was probably lost! They could have told me that last week when I called because USPS has the same update that they were waiting for the carrier to have it picked up. This is my first order and from this experience, I will never go back to them.

I Called customer service several times. They lied and said they were shipped now saying I can’t cancel and no refund unless they don’t come by Christmas. And have no update. So I can’t even order from another company to get cards.

Originally ordered and supposed to be delivered the same week..The date kept changing but part of my order finally came today! It was so worth the wait!!! I am absolutely in love with the blanket and it’s so much better quality than I originally expected! And a lot bigger as well! Definitely worth the price and I know my mother is going to love it! This is her Christmas present! I’m hoping my next package that was supposed to arrive before this one is worth the wait too! I’m giving 5 stars despite the wait!

Shutterfly has the worst customer service. They are terrible to get through to, lie to customers and do not resolve anything. I've contacted customer service 4 times for the same problem and am currently on hold for 41 minutes after being told 3 times that the problem was solved and receiving a confirmation that the problem was solved. I would rate them 0 stars if I had the option.

After spending over $1,100.00 on Three orders I was only happy with 30% of my order. The small frame Xmas ornaments were off center, cutting off photo. The Xmas card was not folded but a card. My client’s large canvas photo of her son was damaged when arrived. In “Chat” the first Shutterfly rep would replace whatever I wanted but it was too much for her to clear and she passed me to a supervisor who left me waiting 32 minutes. When I explained the situation he was cool to helping and suggested my client send it back. After haggling and I explained all the money I spent he agreed that he would send postage for my returns and refund everything I was unhappy with to my credit card. Nothing was ever done. I went on to use Walgreens, Vista prints and Canvas on the cheap to fix my own stuff. Shutterfly could care less that I was a great customer and blew me off.

Notepad arrived disconnected to cardboard notepad backing. When I called to either replace or refund, they were unwilling to work with me because my daughter ordered it on her account (for my 95 year old mom, her grandmom). My daughter and I share the same last name... They insisted on calling her, disrupting her in her busy work day, and she was unable to answer. Do we really need this level of 'security' for a $7 notepad that was shipped to me??? Even talked to a supervisor who said all the usual 'want to help you' but did not even have the power or willingness to help in this simple situation. Ridiculous.

If you are a Canadian placing an order, think twice. I placed an order & nowhere did it state the prices were in USD, a $279 dollar order ended up being $375 Canadian, order in Canada you will find comparable prices & the same or better quality. We shall see if they actually do something with the feedback that was provided so other Canadian customers don’t get the same surprise I did.

Shutterfly orders are taking forever to arrive and their staff is trying to blame Covid-19 when other retailers have no issues or only minor/acceptable delays. Here’s the reason: Shutterfly thought it was smart to use “USPS Mail Innovations”, the cheapest, slowest shipping offer from USPS. So yes...they save $0.50 per order BUT packages take 10+ days to arrive. Customer service wasn’t helpful when I asked for a refund. Sorry Shutterfly, you won’t get my money next time and I’ll make sure everyone knows you’re not trustworthy from now on.

I have ordered and been happy with products from Shutterfly. Good items, fair prices, good sales. HOWEVER, if you proceed, do NOT store photos on their site. Do not connect your social media accounts or make other connects to Shutterfly. Your photos will not be kept private. They will be used in ways you may not agree with and the only way to make the privacy violations stop is to completely delete the account. So, wanna get holiday gifts from there? Go right ahead. Enjoy. But then delete all our personal photos and data and delete the account when you are done. Otherwise, you may not like what Shutterfly does with your data and pics.

I've used Shutterfly to create a personalized wallet card holder, phone case, mouse pad and graduation invitations and they have all met my expectations. They all arrived on time and were high in quality. Plus, the give many discounts that are too good to pass up on the product and services. I highly recommend.

I was able to get on only after loading and using Firefox, which is not a browser I use. So, I can use Shutterfly. Then, a few days ago, it started working again using Chrome. I don't know if my ISP or Shutterfly made a change, but now the website is more available. Kudos to Shutterfly if they made a change. Also, an agent called me back to check on things, so great customer service.

TERRIBLE SERVICE, BOOK NEVER ARRIVED. DO NOT ORDER FROM THEM. Below the story. I have ordered a book for my wife's birthday and it was delayed 2x. I had paid express shipment initially with a date of arrival 1 week before her birthday so I could have time to have it in advance. 2 days before, I checked online and they told me that there was a problem so they would re-order the book with express shipping arrive 1 day before my wife's birthday. I checked again with them to make sure 3 days before and all was good. I checked the day before and boom, again a delay. Now I don't know if I will ever receive it and the quality of it. I am screwed for the surprise to my wife. Thank you Shutterly for such a bad service.

Today my husband and I received our adoption profile book that we created through Shutterfly. The pictures and crisp words we wrote showed up incredibly. The only issue I had was a issue with corner. It was scratched by the USPS. I reached out to customer service right away for Shutterfly and they immediately put out a new order for us. This type of customer service shows their dedication to their customers satisfaction.

I would give Shutterfly zero stars, if able. I paid $26 to have expedited deliver only to receive an email from UPS indicating that my purchase would be delivered a day late. I would not have ordered from them or paid the shipping had I known it would not be delivered by the date indicated. Very frustrating.

I have purchased several products from this site. Every single time, it takes more than 2 weeks to come in. I thought it was just a fluke, but the slow shipping has been very consistent. If you’re pressed for time, either use a different site, or pay for faster shipping. Also, it didn’t matter what I ordered for a product. Still more than 2 weeks.

I ordered two 3x3 magnets, paid 6+ dollars in shipping for 2 magnets that were less than 13 ounces in weight and it took over 2 weeks to ship to me. It was sent via UPS. I checked USPS and to ship the 2 magnets would have cost $2.86 and taken 2-3 days. I'm now on 13 days. What a joke!! Never again.

Definitely won't be ordering from Shutterfly again. First and last experience with them. I ordered a regular photobook, nothing fancy or special. It shipped on July 3rd and here it is the 19th and it's still MIA. It was supposed to be here on the 9th and customer service offers no relief. UPS was scheduled to deliver it, but it was then passed on to USPS. It literally went from being out for delivery then changed to "on it's way" as I watched it being shipped from my city clear across to another state. When I contacted customer service, they gave me a completely different tracking number than the original. It's frustrating especially when you pay extra for faster shipping. If anyone orders from them, do it in advance if you're gifting. Like way in advance. And don't bother paying for faster shipping. It's pointless.

The Christmas ornament I ordered was not good. They cut off the heads of 3 of my family members. Can’t believe they would send this out. Do they not have quality control? I will never order from them again.

My mom had earned many (and I mean MANY) coupons from the Monopoly play, shopping at Safeway. She gave me the task of creating projects on Shutterfly for those coupons. I have used Shutterfly sparingly before, but this was my first time really delving into it. And let me tell you - what a frustrating experience!

I was very happy when I received my son's graduation announcements. They were easy to design, and the shipping was fast. Quality is good (one thing I would say is the paper is black but I can see the brown edging. I would have used black paper with black edges).... I messed up & forgot to add the return address. I called expecting for them to send the envelopes but they resent me the entire package with the prestamped addresses right away... I just paid for the shipping.

$40 for shipping 200 4x6 prints. Ridiculous. I can print from higher quality labs where photos are a little more expensive that make up for it in their low shipping rates. Shutterfly makes you go through the process of uploading and placing order only to surprise you in the end. That's why they make it so laborious to place an order, so that in the end you're like "well, I already spent all this time, I might as well just pay up".

I ordered 2 custom pillows on April 27 and I paid extra for expedited shipping. I received an email that said the order was guaranteed to be delivered on Friday May 8th well before my mom’s birthday on Sunday May 10th. I then received an update on May 6th saying there was a delay. I had to wait on hold for 50 minutes and customer service stated that they were sorry and were going to refund shipping. That doesn’t help me at all. This is my mother’s birthday and Mother’s Day gift. I would have never ordered if I knew it was going to be late. Shutterfly misrepresented that it was guaranteed to be delivered on a certain date when it wasn’t.

I have tried numerous times on three different computers to upload pictures from both my Iphone or my PC desktop to Shutterfly. Uploading is either incomplete, haltingly slow or freezes altogether. I thought perhaps it was the age of my PC or the data speed available on my network but that had nothing to do with it, as SNAPFISH worked like a charm my very first try. Even trying to do smaller projects of 20 photos or less to a standard photobook was extremely frustrating. I am fairly efficient from a technical perspective and this website is BY FAR the worst I've worked with in YEARS. Very disappointing.

I submitted 5 photographs ducks swimming in a pond. Their reflections were outstanding. I paid for Shutterfly to make 200 copies so I can use for cards at Christmas. Three of the five photos were badly reproduced, cut down at the bottom and ruining the reflections of the ducks in the pond. The photos are now unusable. I had to throw them out. I will never use Shutterfly again.

This is honestly one of the worst customer experiences I've experienced in SUCH a long time. Never before in my life have I had such an experience that has literally made me NEVER want to spend money at your business again and it would make me tell ANYONE who was interested in photo business NOT to shop with your business. And from reading other reviews online I'm sure that people who do their research before buying are being turned away by your terrible customer service. The end of my order says "100% HAPPINESS GUARANTEED".

Now I will have to sit on hold with my bank tomorrow for hours and hope that they will at least try to resolve this issue. Will NOT order from here again.

I am not the one to post bad reviews ever, however this one was pretty heartbreaking and I want to help others by sharing this. My grandmother went into the hospital with only 30% of her heart working near Christmas. I ordered from Shutterfly like I always do. This time I ordered a cross with my grandmother's picture with us on there. No warnings showed up so I ordered it. It came in very blurry but I did not have time to contact Shutterfly and get a new one before Christmas, so I gave the blurry one to my dad. He cried and I promised I would get him a new one.

I ordered two items on December 1st 2019. I messed up one order and cancelled it and weeks went by and I checked status and other item was not shipped yet. I called and they told me so sorry and they would ship it and nothing ever came so I finally DECIDED TO CANCEL THAT AS WELL.. THEY TOLD ME THEY WOULD REFUND ME AND JUST TO KEEP THE PILLOW IF IT DOES ARRIVE FOR FREE.. So it finally did after many weeks but today my bank notified me that they charged my card for that order! Wtf.... I cancelled and still got charged.. Nobody in customer service can ever get the info correct.. They need reported to BBB. Such rip offs..

Spent several hours creating a calendar online through Shutterfly to give to our 87 year old grandmother for Christmas. The order was placed on December 5th would and estimated delivery date of December 11th. Today is January 12th and it’s yet to arrive!!!! Clearly I was disappointed as it was a Christmas present and I had to apologize to our grandmother and explain to her what had happened. After several emails with Shutterly before Christmas they had said they’d send out a new one yet refused to reimburse me the money. As I stated it’s over a month later and still no calendar. Thoroughly upset with this company especially customer service and will never buy from them again. So many good companies that produce similar items with great customer service, no need to waste time and money with this one.

Shame on Shutterfly's tricky language! Blame the customer. I received a 11 x 14 framed photo as a gift. Excited, I pulled the black framed photo out of the box, and was stunned at the fuzzy, low grade image, the terribly second-rate white matting, and the cheap black frame that shutterfly mailed out. When calling the contact number and speaking with two representatives, I was told basically "Too bad." Their promise "We want you to love the shutterfly." -- apparently not!...

I spent over $700 on photo books. They were awful! Captions and embellishments/stickers cut off the sides of the pages, photos missing, embellishments missing, entire pages missing, photos printed too dark, backgrounds so dark you can’t make out the print design or even the color... wasted at least an hour trying to get help with customer service online chat. I asked them to get a customer service rep to call me and they said they couldn’t. I called customer service and waited an hour on hold and got no resolution. I emailed and asked the guy that replied to call me. He wanted to know what the problem was and I told him it would take hours to explain all the problems and we would have to go through them page by page and so he would have to call me back on my day off.

I ordered two 8x10 prints in mid-December as Christmas gifts. They arrived damaged and bent due to a flimsy shipping envelope. My options to contact Shutterfly were limited to calling only—the chat function never worked after multiple attempts at different times and days, and the only email I found bounced back with a no-reply response. I spoke to someone in customer service (clearly outsourced to another country), and they reprinted and resent the photos at no charge. The same issue occurred: damaged photos in a flimsy envelope. Each time, I called the customer service number and was promised the same thing, but only after waiting 20–30 minutes on hold. It is now January 7th, about a month later, and the third shipment has arrived damaged, same as both times before.

I ordered a blanket for my wife from Shutterfly on 12/18/2019. I decided to do to this because my sons girlfriend ordered one earlier and it looked awesome. I paid for expedited delivery for a guaranteed arrival of 1/3/2020. I called them on 1/3/2020 because I received an email at 2:31PM stating my recent order for the Sherpa blanket is taking longer to create than expected. "Though this was unexpected we wanted to let you know right away. As soon as your order is shipped we will let you know." No real reason why and no timeline for a delivery. They tell me that I should have the blanket no later than 1/7/2020.

I wanted to gift a Shutterfly photo book for a friend, and when I received it, 3 weeks later, I could not have been more disappointed. The photo book itself was damaged, several of the pictures had our heads cut off, some pictures were repeated, and some that I had selected weren’t even in the book. I waited 45 minutes to talk to customer service and it was a joke. They would not refund, and they said they’d only remake it if I paid for shipping. I will never use Shutterfly again. Highly disappointed. Also, this is the first review I’ve ever written in my life. Just thought it was worth sharing.

Shutterfly offers prepaid prints options so that you can purchase a larger quantity at a discounted rate and use them whenever you need to. I bought the 600 prints option wherein the prints are 9 cents each. However, when I ordered 250 prints yesterday, the shipping charges are $25!! So, it costs 10 cents PER PRINT to ship them. And if they happen to be offering free shipping on orders of a certain amount or more, prepaid plans are shown as $0 so they don't qualify. I'll be using up my remaining 350 prints, and never using Shutterfly for prints again. They absolutely overcharge for shipping - this is where they make all of their profit!

The prints were not of the highest quality. The 8x10 photos were blurry. These photos were taken by a professional photographer for which we paid a premium. The other photos were also cropped at strange angles suggesting that this is automated and the automated service is terrible at best.

They shipped it in an unsealed box so it was wet and it was mounted crooked and the quality of the image is poor anyway. And I know the image was a large enough file that it should have looked better. No way to contact them about it. The chat just says busy try again later. Also can't believe they were going to charge $20+ for shipping.

I have used Shutterfly for a number of years to make my annual photo album which I share with my family. In the past I have been quite satisfied with the finished product. This year, however, I was shocked by the album that has printed for my brother. I contained 19 pages of photographs documenting the pregnancy of a complete stranger. Somehow Shutterfly has sharing a customer's very personal photos and memories with complete strangers. This breach in privacy, security, and trust is inexcusable. When I called customer service they were completely unphased by their mistake, just a set of recited generic script lines totally out of line with the extent and depth of their error.

I paid nearly $100 in extra shipping fees to ensure 9 calendars arrived by Christmas. These are my main gifts to family. Although the Shutterfly account says they were delivered, this is wrong. UPS shows they will arrive Dec. 30, after my relatives from Hong Kong have gone home. Meanwhile, one calendar is arriving Dec. 26 to the same state (different address). Clearly, they could have gotten them all delivered on time but must not have paid the shipping fees to make that happen. Although it doesn’t make up for me not having the gifts for Christmas, I asked for a full refund on shipping. No answer. I will keep trying and will also ask that they send one calendar directly to my Hong Kong family. Let’s see if they at least make good on that.

The first time I ordered from Shutterfly was for a puzzle. We are gifting our family on a trip to Europe for their Christmas present this year. We created an image with all of the trip details and ordered the puzzle so that we could give each family member a few pieces and then have them assemble the puzzle and learn about the trip together. I ordered the puzzle in November and the normal shipping method indicated a delivery by Dec 18th. It would be here in plenty of time before Dec 25th. I tracked the package until on Dec 19th the info said it was delivered to our local Post Office. I waited a few days and called Shutterfly who regurgitated the same tracking info but refunded my shipping costs because it was late.

So I made an order for a fleece blanket and rushed it. They said it will arrive on the 22nd. It did not arrive so I contacted them again and they said that it would arrive on the 23rd. To no avail nothing. I contacted UPS and they said it was shipped but they have no idea where it is now. I contacted Shutterfly again the agent assured me and said it would arrive and has shipped already and would arrive on dec, 24th. I called again and they said they it was never shipped and I will be notified when it was shipped.

I purchased a blanket from them about 2 weeks ago, they said on the 18th it was shipped, there a tracking number but I couldn't find it. Called customer service for them to tell me that a pic didn't come out right so they had to fix it and it would ship on the 23rd so I can have it Christmas Eve. Well still nothing. I am new to this company and I will not return back.

I am a long time customer of Tiny Prints. I orderd my cards and paid extra money for them to arrive on 12/19/19. Here it is 12/22/19 and I don't have my cards. You call customer service and are on hold for >30 minutes and then they can't help you. They just keep saying "Sorrry for the inconvenience". They have not refunded my money for the order. Extremely unhappy with their service!

My wife and I have used Shutterfly on many occasions to make our Christmas cards. They have a lot of designs which are nice. Last year (2018) our cards took over 3 weeks to be delivered to us so we got them less than 1 week before Christmas. We got our money back for that because they were supposed to have been delivered by the second week of December. This year, we ordered on 11/29 and delivery was supposed to be by 12/12 at the latest. Here it is 12/22 and our cards still have not arrived. Again, we got our money back, but that's not the point.

I see a lot of negative reviews on Shutterfly today that indicates they are overcome with orders this year and I’m sure they are just as devastated as we are, That being said, I want you to know how amazing they have been to me. This was my first time to use Shutterfly. I designed a photo album of my pictures from the Vietnam War for one of my four sons. The photo assistant helped me create an amazing album and my son loves it! I started on it with plenty of lead time and received it early even though the first album had to be changed. They ended up sending me four copies for the cost of one because they knew I had four sons! Today I gave them to my sons and they were thrilled! Thank you Shutterfly. Next I’m doing an album of my entire family and can’t wait to get started.

I've been shopping on Shutterfly since I bought my first dell computer about 15 years ago. I've been uploading my photos since then whenever I had a project in mind, which were mostly gifts, and even some items for myself. I did have a little worry about the future availability of my photos, so I did keep my own copies as well. But through the years I've discovered that all my photos are still there, intact. I also discovered that I could share albums of childhood photos with my 23 cousins, all they had to do was create an account and share the album I created as a shared album. They started uploading their own photos and like magic, now we have a collection of old photos from about 20 people all on Shutterfly.

I am so upset with this company, I ordered a blanket over 2 weeks ago was supposed to receive by yesterday to find out they ran out of fabric and are waiting on it to arrive, In the meantime no one was notified of this situation and now Christmas is just 4 days away and no gift to give to my family. As a business owner a email should have gone out to all its customers waiting and give them the option on what to do. I tried calling them and was on hold for 40 minutes probably because so many customers are calling and are as furious and upset as I am. Be careful ordering from them when you need it by a certain date. You might be very disappointed. Won't order again from them.

I ordered 50 cards on Nov. 26 that were supposed to be in Molokai, Hawaii between Dec. 5-9. When they didn't come, I reordered on Dec 11 as RUSH and they were supposed to be here by Dec. 19. It's Dec. 20 and neither order is here. I called UPS and they have one updated scan that shows an order has reached Oahu, Hawaii but they do not work on Sat or Sun (Dec 21-22) so the earliest I might get the cards on my island is some time Dec. 23!! There is no way any of these cards will reach friends or families until after Christmas which embarrasses and infuriates me and defeats the whole purpose of the order. Shutterfly offered a 25% refund and said "sorry." Sorry doesn't help. Never again, Shutterfly: you have ruined this Christmas for me!

This is the second major issue I've had with Shutterfly in the last year. Their customer service is literally no help. They have a 100% happiness guarantee but when they fail to deliver something (I had scheduled GUARANTEED DELIVERY BY DECEMBER 21 and paid for expedited shipping), and I get a notification that I'm not getting it for a full week later, I spent two hours trying to get a resolution and they offered me nothing. This company is the WORST to deal with, the worst. Their products are ok but are not special and if you have ANY ISSUES AT ALL, you are screwed, because they won't help you and they don't care about keeping their guarantees at all.

Ordered a custom puzzle on 12/14/2019 and paid extra for guaranteed delivery on 12/19/2019. As of 12/19/2019, the item has not only not shipped, it also hasn’t begun production. I contacted customer service via chat and was put in a queue for over 15 minutes just to reach an agent; then was on the chat for over an hour (yes, truly over 1 hour) to only get an answer that they are really busy and it “should” arrive before Christmas but they can’t guarantee it.

My story is the same as many on here. I ordered Christmas cards and paid for expedited shipping and they were promised to be delivered on 12/18. I noticed they had not printed or shipped on Monday and contacted customer service who told me to wait. I continued to contact through the day yesterday and kept hearing "they'll arrive today, please keep waiting." Unfortunately, I also received confirmation that they had not shipped, so receiving them seemed impossible. Finally, last night one of the reps was able to speak to his manager and they found out that the cards had not printed, had not been shipped, and the earliest they could get them to me was December 27th. They are CHRISTMAS cards. The guy said I could either get them the 27th or cancel. I cancelled. So, like other families, this is the first time in ten years our family has NOT had a Christmas card to send out. No apology! No sorry! No "we'll make this right."

Very disappointed. Placed an order two weeks ago and my customized blanket hasn’t even shipped and it was suppose to be here today the 18th. I contacted customer service and all they can do is give me a credit towards another order. I want my money back. What makes you think I want to reorder something else? Especially after this happening. It was suppose to be a Christmas gift. I would understand two days or even three days late but it hasn’t even shipped yet. Ridiculous!!!! And I can’t even call and speak to someone. Only by email. They answer me and all they can say is that sorry the printing department has a delay.

Ordered 3 identical photobooks for the holidays. Original shipping date was 12/12, which was great because I was bringing them to Florida for the holidays as gifts. Their website, their customer service number AND their email/text system was giving me three different stories. Finally found out that NONE of the order would be received before when I needed it. For some reason, they broke up the original order and still hadn't processed one of the books. The other 2 were in shipping limbo somewhere and did not go out at the time that they said they did. On the phone with customer service over an hour after their online chat system took forever. Had to escalate to a supervisor and was told nothing could be done. Managed a credit, but have no gifts to give for the holidays. Bad experience.

They sent me a damaged photo book and when I called to correct the problem the representative, Rasheed could not have been ruder. He kept hanging up on me, was laughing when I called back and continued telling me I was going to have to pay more money to get the problem resolved. I have been on the phone with them now 2 hours 50 minutes and I am still on hold.

To say I'm disappointed in my Shutterfly xmas cards would be the understatement of the century. We thought it would be a cute idea to include a small wedding announcement/invite with our xmas cards this year. The wedding announcements had a gold 'theme' to them, so I wanted there to be some gold foil on our xmas cards. I went to shutterfly, sorted by 'gold' and found a design I liked. Of course I thought the cost per card was a bit pricey, but figured that had to be because of the gold foil. So I proceeded to check out and made payment. AFTER payment I was given an estimated arrival date of THIRTEEN days out!! What the heck!?

Shutterfly lost my order of Christmas cards. Then made me pay an extra $20 to get them delivered 3 weeks late. I've been a customer of theirs for 18 years, but this is ridiculous. For how much money they are making this time of year, to have me pay $20 to fix their mistake. AND my Christmas cards are going to be late. Super unhappy. I spent 3 hours on the phone with customer service and this was the best they could do. I'll be taking my business elsewhere.

Previously I have designed many photo albums with Shutterfly. Today I could not use Shutterfly. The website was very screwed up and I could not work with it. I made my album on Snapfish and had great success.

I ordered my Christmas cards and paid extra to have them made in under a week. When my order was scheduled for delivery it didn't arrive. There was no update provided to me about what was going on. I had to call their customer service and after sitting on hold was told that despite paying to have my order delivered today it hasn't even been shipped. To make matters worse they still CANNOT even guarantee me delivery.

I placed an order on 12/2/19 for Christmas cards, this included paying for guaranteed delivery by Saturday 12/14/19. I also paid for their review where they touch up photos and do a final review of the card. This is said to take an additional 1 to 2 days on their website at the time of placing the order. As I was tracking the order, for some reason my order date became 12/3 rather than 12/2, so when I still had not received a proof or an update for the review process by Friday 12/6 I called into their customer service.

An actual month to get my order from this company. On November 13th I placed an order of 8 magnets had a delivery date of 11/19. Didn’t come. Called customer service on Nov. 30th. Said they had to reorder and will be delivered on 12/3. Again no magnets. Called again on 12/7 and they said they would expedite order and guaranteed they would be here by 12/12. Well that didn’t happen. I finally received them on 12/13 but the quality is bad and the magnet material is really flimsy. I have ordered these two years ago and they were great.

I ordered an 8x8 ceramic photo tile with the metal stand. The ordering process was simple and straightforward. Received the order in the 7 days that they estimated. The quality of the photo on the tile was superb, but it was loose in the shipping box with no bubble wrap protection, nothing to secure it inside the box, laying against the metal stand. The top right corner of the tile was shattered and in pieces. The felt backing was so crooked it has hanging off 2 sides of the tile. I called Customer service and all they could do was reorder and wait another week for shipment. I needed it for a Christmas gift and was traveling. I even offered to pay for faster delivery. Too bad, so sad, nothing they were willing to do, just reorder and wait for it. Will never order from Shutterfly again. Too many other merchants to choose from.

I ordered my Christmas cards and decided I needed 15 additional cards. I ordered them 3 weeks ago and was told I would receive them the week before Thanksgiving. Although my order showed they had shipped, I never received them and Shutterfly told me the order was lost. I requested to have them reprinted and expedited and was promised delivery by today, Dec. 5. My account shows they are in process with no delivery date and 3 customer support agents on the phone and online chat say they cannot find out what happened and they cannot tell me when they will be printed, processed or shipped. They said it will take at least 2 days to speak to someone regarding why they aren't completed!! This is terrible service! Why can't someone at Shutterfly find out where these cards are that were ordered weeks ago?! Never again will I use Shutterfly and I urge anyone looking for online printing needs to go elsewhere.

I ordered a blanket for my mom for Christmas. I was worried about it since I've never ordered from them before. It took 5 days to ship to me and when I received it I was not disappointed, the blanket was a queen size, it was so soft, the picture quality was amazing and I just all out loved it! The pictures on the blanket are in the fabric so they won't wash off or fade. I am very very satisfied, I've been raving about them and also recommending them to everybody, also I got some great deals with the promotion codes, I will definitely shop with them again.

Prepared photo books in advance of Black Friday. When I got to my cart on Black Friday I noticed my price had gone up more than previously. I went to manage the promotions (which is tiny and hard to find) and only when I removed all promotions did my cart actually reach a lower price. I contacted Shutterfly about this deception, and they said it was because the site-wide price was cheaper than the promotion, hence the reason the promotion being about 30% higher than without it. This seems to me like false advertising, especially since a lot of promotions are applied automatically from plugins. Make sure you know what you are paying for by checking manage promotions before you check out.

Beware: undisclosed shipping fees to Canada. I got a surprise bill from FedEx on a shipment of cards from Shutterfly. I'm sure it's somewhere in the fine print, but it should have been made more clear on checkout. Won't be using that service again.

Well, as much as I like Shutterfly quality and products, it cause so much pain to upload the pictures onto their website. It crashes, takes forever and can be so frustrating. I tried to address the issue with their tech support but in 5 years nothing was really done. And this problem is not on my end (I upload pictures with the similar to Shutterfly companies with no problem). SHutterfly, everything is good, but technical support is a big disappointment. Most of my albums had to be uploaded twice because your website crashes right in the middle of the session. Do something with it.

Ordered several customized picture puzzles. The frustration in getting the order correct was very frustrating. Did not receive all of my order so when I contacted customer service it took 30 minutes to understand the missing items. I was finally assured they would be shipped out (2 items) right away. Received a confirmation email a shipment was coming but with only 1 item and no notification about the other item. Called again and after 48 minutes on the phone could not get an answer and only a response, "I am sorry. I am having technical difficulties". Quality of what I received was okay but not worth the hassle.

I've ordered from this company a few times, and every order has had an issue. Whether photos being cropped, missing or sized wrong. I made an order recently and most of the items were completely missing. Save yourself some aggravation and go with another company.

I ordered my Christmas cards the end of October. They promised I would have them 11/11. On 11/11 I received a notice that due to production order-my cards were not printed. I was told that they would ship in 3-5 business days - and they would notify me when shipped. 5 Days later I called - had to talk to 2 different people and neither could find out what happened to my order. They re-ordered the cards on 11/18 and put in overnight shipping. On 11/19 I received a notice that only my card liners had shipped. I called customer service to ask why only my liners were shipped and the agent agent assured me that they NEVER ship the liners without the cards and the envelopes. She said everything would be delivered together by the 20th.

I ordered holiday cards from Shutterfly and the logo they printed on my cards was several times larger than the font they used to print my name. Come on -- who runs the company? The Grinch? It seems like this is the epitome of greed and it seems ridiculous for the company to prioritize their advertisements higher than the person sending the holiday greetings. Very, very, very tacky. Shutterfly will not reprint the cards without their logo and you cannot opt out (with a price increase) to remove their logo.

I have tried for 3 weeks to make a book, My pictures are” frozen” as it is uploading 8,000 pictures. My entire photo library and because it was a mobile device, they cannot stop the upload. At this rate it will take 2 months! Help is located in the Philippines, so major problems cannot be solved via the phone. Absolutely HORRIBLE customer service. I will switch to another company.

I went with Shutterfly because I have heard their name many times before and I thought they would be good. I ordered a photo book (about 40 pages) as a gift for my partner. First, they start showing you rates at about $20 to get you in but before I know it grew to about $100. I had some much time invested in creating the photo book that I just said fine I'll pay the $100 and also I paid $20 extra for rushed service. Once the order was placed they status showed guaranteed delivery in 7 days (which I had to have it by then) by after day 6 I noticed that status was still "in production".

The Shutterfly web site shows prices for picture prints. A 4x6 is shown at .09 cents each with a 50% off promotion currently running. The web site also tells you that the items can be shipped to you or you can pick them up at one of 3 local retailers. I went to check out and chose the pick up option. I looked at the price, which should have been $5.49 and it was $23.79. I spent almost an hour on their online chat while an agent danced all around the question, never answering me directly.

I uploaded my various photos via the Shutterfly instructions after multiple tries. I requested a custom “Make my Book” photo album which they did, however after watching all of the “help videos” to edit the photo book I just gave up. I called customer service twice and requested help. I talked with customer service representative on then was put on hold for approx. 10 minutes with no help. I thought it would be easy but it wasn’t. Not intuitive at all! I would have paid twice as much for the custom photo book if I could have actually finished the edit and ordering process.

I ordered from them because I thought they would be professional and accurate. Rather they mess my order up and don’t send enough envelopes after I have already spent $300+. So when I call the girl acts as though she could care less while there is a social party going on in the background with yelling and laughing. Mind you these were my save the dates. Something very important to me and to our wedding. Now they will be delayed going out due to Shutterfly not fulfilling their end. I am high disappointed in this company.

Tried to purchase a book that was advertised as being $25. Spent many hours designing book because site is not user friendly. Unfortunately did not purchase because a book that was $25 became $148 when I went to check out. How does this happen? Yes I added on some features that were minimum in cost but did not total to this inflated amount. Was charged as follows: 10 x 10 $10.00 10 x10 hard cover book. $29.99 22 page hardcover book $46.... looks like I am being charged over $80 dollars for basic book.

Normally, Shutterfly seems to have a pretty good connotation in my head, but my experience was awful. I had just signed up and got a free cotton tote coupon in the mail for Shutterfly, and I was excited to get it. I spent 3 hours however, trying to navigate their website and enter the code into various places, and the inconvenience and frustration surprised me a lot. I had to go to multiple spots and places, and nothing made sense. There were no clear directions to navigate me at all. In the end, the code nor any other order I tried to place actually worked. For me, my experience was absolutely horrible and I would not recommend using this company at all. The inconvenience caused me to waste a lot of my time and altogether never use Shutterfly again.

I ordered a 20x30 print from Shutterfly, unfortunately the package ended up lost in transit on the way to my house. Not only was their customer service fast and responsive (used their live chat), they also expedited my shipping on the replacement photo so it arrived much quicker. The quality of my print was also great as well. 5 stars.

I attempted to create a photo book with my Mac equipment, both on desktop, iPad and iPhone. After hours of laboring through the “wonky” amateurish program that did not work well at all with any of my devices, I managed to put together a photo book for my father’s memorial service. This book was intended as a gift for my mom. I reviewed very carefully the book, and upon going to check out, I selected an expedited shipping because the word “guaranteed” by a specific date appeared on the screen. After submitting my credit card and finalizing the order, “guaranteed” was then changed to “estimated” next to the delivery date. It went downhill from there.

From start to finish, midway in loading photos after 2 hours and Oops occurred and lost most of my work from choosing and loading photos from Google photo access. Discouraged and STOP DEAD IN MY TRACKS WITH SHUTTERFLY...

After I spent hours and hours creating a photobook as a birthday present, I was shocked to see (after the book had been ordered) that a word at the end was omitted! It was certainly there when I finished the project. Now instead of saying "It's always better with Ice Cream" it says, "It's always better with Ice"! The $70+ I spent is now a completely ruined. I will NEVER use Shutterfly again.

My envelopes were horribly printed, many look as though they were double printed and the rest had bleed and could barely be read. A few of the cards had black ink dots on them. I requested a refund send. It was a nightmare of a process. First, I was told I would be refunded the full amount for the envelopes and just for the few cards that were ruined. Okay, understandable. However, the representative got the snout wing TWICE and I had to correct them both times, both for price with and without taxes. Then when I mentioned the tax I was told that Shutterfly is "unable" to refund taxes. Seriously? And I am STILL waiting for my piddly, doesn't include taxes, refund. Never again.

I was unhappy with the picture frame that I received due to the fact that I couldn't read the font on the frame. The picture quality came out fantastic, so I was incredibly bummed about the poem not showing up. I chatted with a representative and they not only sent me the refund in money, so I could order another frame, but they also credited me back the cost of shipping. Now that is customer service. I will definitely be doing business with them again!

I was tricked into doing business with them once and only once by winning "free" items in the Monopoly Safeway game. Then they had more "free" promos on their website. It's all a complete lie, you pay as much in shipping as you do for the "free" item so you might as well pay for it and get the "free" shipping for spending over $49 anyway. I thought I could workaround and actually buy an additional $49 worth of items which I never intended originally to purchase but sure enough they exclude the "free" items even on this promotional.

I have used another printing service for years with fine results but I wanted a large print in a panoramic format that my usual service didn't offer so I tried Shutterfly. Simply put, the print was awful, badly exposed, out of focus and off on the color. The original jpeg, which I rechecked, is fine. The lousy print job was the fault of the service. I filed a complaint with SF but have no expectation the issue will be addressed and I will not use them again.

I ordered birthday invitations for my stepdaughter's birthday party. The first set of invites that I ordered came and there was a huge shadow at the bottom that had not been shown in the preview image and so you couldn’t see the black lettering with all the party information. So I ordered another set of invitations. This time I put all the information on the back so that it was easy to read. Well my new invites come and now the picture on the front is completely blurry. They look terrible and I’m very disappointed that I wasn’t alerted when I was making the invitations that my picture would not be the best quality. It has told me that before but it did not this time and now I’ve wasted $60 on birthday invitations. So I guess I’m sending out either one that the guests will have a hard time reading or one that has a extremely blurry picture on the front of it. I will not be using Shutterfly anymore and I will be telling my friends and family not to either.

I will never use the company again and neither should you. I ordered a photo book, paid extra to get guaranteed shipment by a certain date and they missed the date. I had gone back and forth with emails days before since the order status kept saying “being created” and all they would say is “sorry, there’s a delay.” The couldn’t tell me why or how long it would take. Customer service is awful. The rep actually got attitude with me. At first all they offered me was $10 credit. I eventually got them to credit me the entire price of the book which I still don’t have and which will miss the party for which it was created.

I received my first order of prints today and to say they were horrible would be an understatement. Photos are blurry, distorted, and cut off with a thick gray bar. When I addressed the issue they blamed the resolution. Which is not the case. These were professional high resolution photos. I was only offered a $10 credit to purchase more prints. I wish there was an option to upload the photos here.

I had ordered a book for my portfolio (college student) and it was sent to me wrong 2 times and then the last time the color was running out of the printer so there were red lines across the entire book. The 2 times they were missing pictures and some were duplicated. I had to pay shipping on the 2 new books that they messed up, $9 each. I believe paying shipping on their wrongdoing is ridiculous. The only time I didn't pay shipping was when the coloring was messed up. My book was also damaged on all 3 that were messed up. Even though in the end they corrected it (after me paying $19 in shipping), it took 2 1/2 months for a correct one to arrive which I was very dissatisfied with.

I received an e-mail offering me "99 free magnets." I spent over two hours carefully formatting each one through the Shutterfly app. When I went to check out, the shipping cost was $108.54. (I used to work in customer service; it costs about $10 to ship a box of magnets.) I find this incredibly manipulative and deceitful. I have been a good Shutterfly customer over the years, and I have enjoyed many of their products. But this is absolutely obscene. I fully understand that companies need to profit (even from free or promotional offers), but charging over $100 to ship a so-called "free gift" is incredibly manipulative and wrong.

For those who may have recently fallen off the turnip truck, this one’s for you: What a joke! Try this on for size-25 free magnets; identical photo and background on all 25. Guess how much S&H. $46 + tax: >$50. Now that’s some kind of free. Wonder how much S&H would be on the 99 free magnets??

I have had issues in the past with ridiculous shipping costs from Shutterfly, but now I find they now charge for all but 4 book themes... They used to be free with a few paid. Now it's just the reverse. Stay away from Shutterfly, regardless of the "deal" they offer!!!

I was led to believe that Shutterfly would be a great place to get customized, quality graduation announcements, along with fair pricing. I was excited to see the product, but when it arrived I realized their quality was awful, and wasnt as nice as I had originally hoped. I don't normally buy products online, usually because of this kind of thing. I wouldn't recommend this website for anything you want, especially if you're looking for quality prints. I wouldn't normally complain about something so miniscule, but I was very disappointed.

I have loads of Shutterfly stories of the messed up items, bad shipping problems, damaged products, ridiculous quality control, exorbitant shipping rates, and fake freebies. But I won’t bore you with details, just know that there are many. And for 10-11 years I put up with all of it because it was still worth it in that up until like 1.5-2 years ago. The customer service reps were very kind and generous about replacing things, fixing things, giving coupons or discounts for your inconveniences. But then 1.5-2 years ago I started noticing changes and customer service reps were becoming more difficult to deal with and were very much less helpful in resolving issues. Mind you I didn’t have issues that were my own fault because that’s on me... but I had constantly occurring issues with the products... poor printing, crooked printing, so on and so forth.

Got a 25 dollar promo code from Best Buy from buying a SSD which came with a Shutterfly 25 code to spend on their website, I get sent the code, which keep in mind doesn't really say what doesn't apply to or what makes it inapplicable. So I go and I see the whole website is on sale, I purchase two art prints, one 5x7 which is on sale for 7.99, regular price (14) and a 8x8 art print which was also on sale for 12.99, regular price (25) and two regular 4x4 prints which are 20 cents each. I go to check out, total came up to 25.60 with shipping price included. I apply the code which then says not applicable for sales product, which really makes no sense since the whole website is on sale, which literally makes the 25 dollar promo code impossible to apply! Regardless I went with the checkout and said I'll use it next time, so I purchased it. Went to check out the code in my account which disappeared.

A steep learning curve, finicky import. Only jpegs allowed but would not take all jpegs. Had to open some jpegs in another program and resave as a jpeg. No explanation as to why. Checkout is a blizzard of add ons to click through. Got to end and received a message that for $0.80 more I could get free shipping. So, I combined the shipment with another book ($39 more). Guess what? Instead of free shipping, I was charged $18 for shipping. This company seems to be managed by low-class marketers. There are better options.

The Shutterfly app ran a promo for free magnets, all you had to pay was the shipping. I ordered 40 magnets. Upon reviewing my order my order was placed. Shipping was $78. When my package arrived it weighed 3 lb. I contacted UPS, gave the size dimensions of the box as well as the weight, the Minnesota area code that it was shipped from to my New York State address. I was told shipping cost $22.50. I contacted Shutterfly and ask for the additional $50 in charges came in??

Ordered my daughter's graduation announcements on April 11th. They came in wrong. Called and rep. said she would fix and replace my order at no charge. Next day "poof" they canceled my order. I called back, they had no explanation as to why it was canceled. They placed my order AGAIN. "Poof" they canceled my order AGAIN. Meanwhile, my daughter's graduation is now a month away! Called back AGAIN, rep. stated they were extremely sorry and would reprint my cards AND refund my money. Assured me ALL was straight and to look for my refund in 7 to ten business days. Received email later that day... You guessed it! Canceled! Stated "unable to produce"?!?

I have received my very first and last order. The worse quality of prints ever. Photos are altered, faces, legs, and arms cut off! Do not order from them! Photos are dark, compared to the same prints from Costco!

Placed an order with Shutterfly for graduation announcements. Had a promo for 10 free cards and 40% off. When I applied the promos the total cost was more than what it would have been without the promo. Took the 40% discount off and when I received my order I did not get 10 additional cards only a slight discount. When I call them on it they said that I could return my order for a refund but that I would have to pay the shipping costs. What a scam. Don't trust them. Will never order from them again or any of their affiliates.

I have a promo code for a FREE reusable shopping bag. The shipping costs are more than the product. I just wish they wouldn't use the word FREE if I will end up owing even a single penny. Very misleading.

I really wish I could give this company no stars. I also wish I had read and believed the reviews on multiple sites before I ordered from them. I placed an order on March 7...almost two weeks ago for a photo book for my daughter in law and her mother. This was supposed to be a surprise. You guessed it - similar to every negative comment here - they have not received the product. NOTHING. I have called Shutterfly 4 times and they keep saying "window of delivery" which I guess translates to no delivery. What a disappointment and waste of my money. They also said they were creating a new book and would be sending it out immediately - but NOTHING. The new books are not even being created??? Is this company a scam?

Each time I have ordered from them the wait time is way longer than the estimated window of time they give you. What business gives you a window of time of 5 days in 2019? Been waiting two weeks now for prints and they were so quick to resend them out rush for free to get them here... I don't think they sent them the first time. My mail never gets lost.

Every time my husband and I return from vacation, I put together a Shutterfly album. When my husband and I remarried, I put together a Shutterfly wedding album. Whenever my grandkids visit for a week I put together a little book for them. When my best friend got married I did a wedding album as their wedding gift. A dear friend has recently lost her son to a horrible disease. I am going to do a remembrance album for her once she is ready to go through photos. I recently bought a cute Shutterfly storybook for my grandkids regarding their dog -- simply put their names on a form and Shutterfly put the little storybook together. The albums are easy to put together, the quality of the books is top notch, and I happily give Shutterfly books 5 stars.

I purchased a toiletry bag for my husband as a thank you for all he had done for in the last 18 months since my back surgery. The bag was the size of a tube of hand cream. After the order was placed the confirmation stated a child's toiletry bag, since when do kids need a toiletry bag anyway! The bag was promoted for pictures in the bag so the material should not have been a issue. It was a $22 order and additional $35 for shipping but beings I was getting free pics I overlooked that because truthfully nothing is free. The quality and the size of the bag was just sickening and I really don't have time to get something else. They offered me a $14.00 coupon for more of their junk! I said NO!!! What's wrong with people to let merchandise go out that looked like a 3 year old did, well not to insult 3 year olds - they could have done better.

I dropped the top to my mug, and it shattered. It wasn't even that old. Shutterfly doesn't sell replacement tops. I have to get a whole new mug. Very frustrating and wasteful! Why can't they sell the tops separately? I have to believe I'm not the only one with this problem.

I have ordered their blankets for 8 years - 7 of those years for our football players. They had the best blankets. Well in 2018 they changed them - their material w/ the blankets they are horrible. They have had replace 2 I ordered 3x on football. Ordered 22. They had to replace 5 of them then again 2 more. Their blankets use to be thick, now very thin like cotton t-shirt. So very sad. Then got a blanket w/ my dogs on it. It was blue on the bottom of the blanket. The material is out of it. So now they have replaced this blanket 4x. Their products are great products but now they have changed the blanket material. They are terrible. Just beware. So thin it pulls the threads out of it. Such a shame.

I bought 155 matching envelopes, liners, and save the date cards in November for my wedding in September totaling in over $200 (much more expensive than some of your competitors but I figured this would mean higher quality — NOPE). It took me a few months of handwriting addresses a little at a time every night and putting in the envelope liners. I finally finished up this weekend and stamped all of them with my own return address stamp (that I now have to buy new ink for to re stamp another 150 envelopes). As I begin to put postage stamps on them and seal them, I realize the adhesive on the envelopes isn’t sealing.

For a long time I’ve been asking my wife to make some photo books of our vacations. Got my first one for Christmas and it was awesome. Great memories. Really nice quality. Wife said the interface to get layouts was really easy. Now I’m hoping for more!

Placed order which offered a free photo book with purchase. Received my order but no photo book. If I want my FREE gift I am REQUIRED to pay for pictures to fill it or I will not receive it. Also ordered 24 stickers with photos. Uploaded photos. Received 24 BLANK STICKERS. I am so disgusted.

Shutterfly’s 30 minute cutoff for changing or canceling an order is customer service at its worse. Daughter ordered a canvas picture that we discovered was too large after the thirty minute time period, wanted to change the size not cancel the order. Nope, can’t change. Stuck with $150 bill. What an absolute ripoff of consumers.

I bought two small calendars and had them shipped to the UK. In addition to the cost of the calendars, shipping and handling was $30. When my brother received the calendars he was charged an additional $35 for customs import fees. This information is hidden on the Shutterfly website so the customer is not aware that customs fees have to be paid by the recipient of the gift. Why isn't this information stated as a warning before checkout? At least then the customer can make an informed decision whether to pay $90 for two paper calendars.

I ordered an item on 12/3/18 which was promised to be delivered by Christmas and I paid $29.99 for shipping just to be sure! I contacted them a few days before Christmas to check on the order as it still said "in production" in my account. They said I would receive it by 12/26 and offered a $10 credit. I insisted they send it via FedEx overnight service and they said they would not do that. The item never arrived on 12/26 so I called again. This time they said it would arrive by 12/31 and offered me a full credit - not a refund, but a credit on my Shutterfly account. I received a small credit in my Shutterfly account and called them again to ask about the rest of the credit. They continue to tell me the 2 credits are in my account. I continue to tell them that only one credit is in my account. The credit is useless to me as I will never use them again.

I used them in 2017 so in 2018 they mailed me a Promo Code marketing piece. I built my new product using my previous account and at Check Out the Promo Code was Rejected. I wrote emails, left messages with Customer Service; completed the Auto Call Back and to date have never heard from them. That's been 21 Days ago. Will Never use them again.

I was very excited to receive various, "free promo codes", from Shutterfly. I began loading promo codes in my account and verified that they were there. Then I uploaded my images and went to work creating my personalized gifts. I worked for 4 plus hours and crated 9 items. When I went to place the order on 3 items, there was a message out of stock. I tried for 7 days in a row, but could not place the order. I think it was deceiving to say you can get 50% off, and then not let you order. I wondered, why did they not let me know before I created project? Then I proceeded to create 7 more items and put them in my cart, they were all, "free".

Ordered gifts from Shutterfly, only because it had on their website that if you order by 11:59 pm December 17, 2018 you would receive items by Christmas. I paid S&H of $57.94 for $205 worth of merchandise. I did not get the items by Christmas and still have only received 3 items. I contacted that I did not want or need items after December 25 because I would have to get gift replacements. Family is only in at Christmas and now they are telling me it could be up to the end of January before items are ready. They offered a gift certificate of $117, not sure where that amount came from as I should be refunded $187.99. I do not want a gift certificate so I can order more items that will not arrive. If I had known how poorly service was, I would have created myself at CVS, Walgreens or Walmart.

I will start by saying I have been pleased with actually products I have ordered and received from Shutterfly. I have used them for almost 10 years. I am totally frustrated with their shipping - particularly their use of Mail Innovations to ship items to Hawaii. Last year I made personalized calendars for people in my family and after waiting and calling, they said they were lost and replaced them after Christmas.

Absolutely appalling customer service! I placed an order Dec 7th. I have been calling for two days but don’t have 40 mins to sit on hold until today. I also sent an email two days ago and still haven’t received a response. I finally speak to someone today and I get, "Sorry the item is on back order and we’ll refund your expedited shipping charge that you paid to have it arrive by yesterday!" That’s very big of you considering my item never arrived and still hasn’t even been processed! SERIOUSLY. I now have no gift for someone on Christmas morning and I had to make the call myself and sit on hold for 40 mins because you can’t be bothered to reach out to me and tell me that my item won’t be here before Christmas like you guaranteed me it would!

Sorry, I will not be recommending Shutterfly!

“Customer Service is the worst. I realize that this is a very busy time of year however if you try to call for assistance, you are put on hold for a ridiculous amount of time and if you send your question via email as they keep suggesting you do, they don’t even respond correctly to your question.”

I have been a customer for a few years and I have several family members that are customers. I will never order anything else from them again and I will my family and close friends stop ordering as well. I placed an order over 3 weeks ago and was guaranteed to have it by a certain date. I had to call customer service several times about this order. You always have to wait on hold forever just to keep getting transferred. I am completely over this company. I will take my money and my business elsewhere. Thank you for messing up my Christmas order.

I just finished designing 4 coffee mugs at 5:30 pm ET. The website said if my order was placed before 7:00 pm PT I would be able to get expedited shipping to receive the mugs before Christmas. At checkout I could not find any expedited shipping options to check or any promo codes to use to get expedited shipping. The checkout said I would receive the mugs Dec 31-Jan 2. I went to the "Chat" option and guess what...no one responded to my Chat request even after waiting 5 minutes. I called and ended up listening to Shutterfly ads forever and finally I gave up. WHAT A WASTE OF TIME. The last time I used Shutterfly it took an incredibly long time to receive my order and I paid $21 for shipping. I said I would never use Shutterfly again but the delivery before Christmas was what enticed me order from them again. How deceptive to advertise expedited shipping and then have no way for the customer to get it.

I ordered photo Christmas cards with a 4 photo design. I received a card with one photo and 3 blank area. The customer service phone number was useless since they don't answer it. I e-mailed the company and waited 3 days for a reply. They insisted on reshipping the cards when I asked for a refund. THEY SENT EXACTLY THE SAME DEFECTIVE CHRISTMAS CARD! This was after responding to my detailed email. They are now offering me a credit for their company instead of refunding my money.

I ordered two bean bag chairs personalized with photos of my daughters and their names. They were intended to be Christmas gifts from Santa. I ordered on November 25, 2018 with an estimated delivery of 12/13-12/14. On 12/18, not only has the order not shipped, it hasn't even been completed. I attempted to call Shutterfly customer service about this issue and was told the wait would be 120 minutes! I agreed to allow them to call me back. When they did, two hours later, they kept me on hold for 30 minutes as they "look[ed] into" the issue. They explained that the manufacturer is very behind and they're sorry, but not only is there nothing they can do, they have no idea when the items will ship.

I ordered a picture blanket in November. Have email guaranteeing its delivery by Dec 18th. It's the 19th and no blanket. Hours on hold on the phone, to hear, "Sorry there was a storm in October and we can't keep up" - the storm was in Florida. The item ships from Arizona. Poor poor customer service. Never again. Now I'm stuck for a gift for a boss by the 20th and no refund.

First and foremost I usually do not write bad reviews but I only thought it was appropriate for this situation. Ordered a custom photo fleece blanket for my mother on 12/8 after calling to verify I would have it by Christmas. I was told if I ordered by the end of day I would receive it the week of the 17th so I placed the order right away. I called on the 14th after being on hold for almost an hour I requested more details on my order as in my account it still showed being created. It was now showing delivery of 1/4-1/9 and I wanted to confirm this was hopefully an error. I was told no it’s an issue with the website and my blanket will be to my doorstep by 12/24 absolute latest.

Ordered Christmas cards and throughout the order check out and my initial confirmation email it guaranteed delivery by Dec. 14th. However when they finally “shipped” on Dec. 11th the guaranteed date become a 3-day window up until Dec. 17th. On Dec. 13th I emailed because I was concerned my shipment that was guaranteed by Dec. was showing movement on the tracking history. I was assured everything is fine and just wait till Dec. 17th. Well that date came and went and now they are saying it was lost. Shutterfly is unreliable to say the least and deceitful with the bait and switch “guaranteed” delivery date. I’ve learned my lesson and will no longer use this company.

I placed an order on December 11th. In order to receive it before I leave town for Christmas I had to pay $45 for expedited shipping. Delivery was guaranteed by 12/19. I received an email on 12/16 letting me know that my order had shipped and the "estimated" delivery date was 12/19. Upon tracking my package I find that it will not be delivered until 12/20. There is an email address provided for questions about your order. I sent a very detailed email about the issue and that I was very unhappy.

I ordered a deck of playing cards which were suppose to be personalized with a photo. I received blanks instead. When I tried to contact them to fix the problem, I gave up because trying to contact customer service was too difficult and frustrating. I would not recommend Shutterfly.

I ordered holiday cards with printed envelopes and matching liners. First of all, the cards and envelopes came but I had to wait extra time for the liners. Finally, the liners arrive and they are completely defective. Each liner has a sticky strip covered with a plastic tape to be removed so that you can adhere it to the inside of the envelope. Well, every time I tried to remove the tape, the whole liner tore off with it. VERY POOR QUALITY! After getting in touch with Shutterfly they will give a refund BUT guess what?!? I have to pay to send them back. REALLY? I will never order anything from this company again.

I normally use Mixbook for all of my photo books but decided to use Shutterfly this time. I went in and created a book for my husbands family for Christmas and finished it on December 5 and they sent me a message saying it they were going to send 3 and then 1 later. That makes no sense, if you printed and shipped 3 why would you not do the 4th one, with the 3 to be received by the 15 and the 4th sometime between the 15th and the 17th. For kickers I called them and I was told my wait time would be 186 minutes. You don't wait that long to talk to the IRS.