Weight Watchers

I purchased a lifetime membership at a great price. Unfortunately, 18 months later, I was a victim of credit card fraud and was given a new credit card number. As it happens, I had forgotten to update some automatic payments and the companies I dealt with were understanding and reversed any fees or reinstated my membership immediately. Weight Watchers had absolutely no understanding and said that they had no ability to reinstate my membership at the lifetime membership rate I had purchased. I went through my inbox and junk email to see if there were any emails regarding this; but, I have nothing, yet a weight watchers representative said that they had.

69 year old, 6'4" 260 pound male who joined online WW program 5 years ago. Two years ago, I set a goal to get to my high school weight (195 lbs). Combined WW w/6 days a week workout program (weightlifting 3 days/Jogging 3 days). Achieved my goal in 6 months and reached 195 lbs, and have since, settled in nicely at 205. Waist dropped from 42" to 36". Chronic morning back pain disappeared. Could not have lost the weight with either WW or exercise program alone. Everyday tracking of calories (points) was critical in opening my eyes to how much I honestly could eat to meet my goal.

Weight Watchers was just a couple of words to me in the past...that's until my wife got me interested in it. Well...I went on this "purple plan". For over 40 years, I've had a hell of a time trying to lose weight. Every one of my old pictures show me with a gut. And I just couldn't take it anymore...I started on this WW purple plan with the help of my wife and that was the end of my weight issue! I lost 30 lbs+ and I never put it back on. Currently, in my 60's, I'm in the best shape of my life!

I have been a Weight Watchers lifetime member since the 80's. Unfortunately I had to return. I returned to my goal weight in 2019 and remained at goal through the pandemic. WW permanently shut down the WW studio I attended. As a Lifetime member at goal, you did not pay unless you were over goal weight. When they shut down in person meetings/studio, they offered online meetings. I chose not to attend. Then WW decided they would change their policy and require you to sign in and report your weight despite lifetime status. They then charged my Credit Card for not signing in and recording my weight. When I caught on to this scam I called and cancelled my membership with a live representative, who apparently did not cancel my membership. I asked for a refund for the charges and was told a manager would contact me. Surprise they never did. However now they claim a manager contacted me via voice mail.

I cancelled WW 9 months ago. Clicked on the cancel link and never gave it another thought. They simply refunded one month and continued to charge me for 9 months. Refused to refund all. Could not replicate email confirmation.

I joined WW many, many years ago and I thought it was a great program until recently. They always try to launch a new program to entice people to join. Normally when they do this they make sure all their customers have access to the new program via all accessible vehicles customers use. Well, that did not happen with the new launching of their program recently. They updated their program for vehicles of cellphones and tablets and did not update the program for customers who only have access to desktop and laptop computers only. Everyone does not have a cellphone or tablet and they don't care. I reached out to this company regarding this problem and they basically told me nothing will be done to ensure this level of customers will be updated so we can have access to the program we are paying for.

I joined for the third time in my life. Each plan was different, but this last time, I was succeeding on the Green plan starting April 2021. As I was nearing goal with 5-6 lbs to go, they initiated the Personal Points Plan, initially dropping me 9 daily points. They do not allow continuation on my old plan to complete my arc of success. This new plan is vastly different & not the effort to change at this point in my weight reduction. I am paying just to log my daily foods. Nothing more. This is ridiculous and they’ve lost me as a customer.

Maybe WW works for some, but it did not for me, and the price to discover that was exorbitant with a $67 early cancellation fee! They switched the entire program right after I started and didn't advise me how to track activity without a cell phone. I tried to explain that due to carpal tunnel, I have limited mobile use. I have a PC but there was no way to enter activity there at all. I will never make the mistake of joining WW again!

I cancelled my WW plan as I was not using it. I received a single email that said they were giving me one month free. Nowhere in this email did it say you were UNDOING YOUR CANCELLATION. So I clicked ok. Then I get billed for $29.95 the following month. Mind you, I did not use it at all. They said after I clicked ok I was supposed to get an email that said I was back on the hook for the following month at $29.95, I did not. When calling the same day they charged me, knowing I would not be using the plan, they refused to refund my $29.95 and made me cancel yet again. But they are keeping my money. Paypal would not refund it either when I cancelled it. I did lose weight originally, but it stopped working and I cancelled. Be careful and aware they are unfriendly when you ask for a refund. They surprised me as I thought they were a legit company. My bad. Don't make the same mistake. Not worth $30 a month.

After canceling a 6 mo. registration, they DOUBLED the bill after the ending date and continued to charge me the new amount even though I had called to cancel. They will not reimburse me. I will never deal with them again. They overcharged me over $210. They are a ripoff! They better send me a cancellation email, this time.