Follow us:
ConsumerAffairs Accredited Brand

Weight Watchers

WW (Weight Watchers)
Overall Satisfaction Rating 3.50/5
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars
Based on 620 ratings submitted in the last year

WW is Weight Watchers Reimagined, a proven weight loss program founded in the 1960s. Their membership includes online tracking, in-person meetings, and one-on-one personal coaching. WW is focused on improving overall health, not just weight. Their app helps track food intake and activity, find recipes, join local meetings and find support within the online community. They also offer a SmartPoints and FitPoints program so members can start earning and stay on track.

A+BBB Rating
View More View More


WW weight loss plans offer a lot of flexibility to dieters. Workshop + Digital plans offer in-person sessions and support, but all WW plans include a private online community for long-term weight loss success.


  • SmartPoints Budget System
  • Digital WW app tracks progress
  • Personal support


  • In-person aid not always available
  • Most meals must be prepared at home

Top WW (Weight Watchers) Reviews

Rated with 4 stars
Verified Reviewer Verified Buyer

I've been using WW for a month now and have had a very good experience. I've already recommended the service to two friends, one of which said he's signing up this week. The only negative issue I've had is with the App not giving me the same amount of flexibility as using a desktop computer...

Read full review
Rated with 5 stars
Verified Reviewer Verified Buyer

I’ve joined WW twice in the past, but find this plan the best they’ve ever had…The meeting I go to is amazing… it makes me feel part of a community, and supported. I love this program. I’ve been a member four weeks and am seeing a steady weight loss. I’m excited to go to my meetings.

Read full review

About Weight Watchers diet

WW (formerly known as Weight Watchers) is a global weight loss and health management program for both short-term and long-term dieters. WW Freestyle programs use the SmartPoints Budget system, which allows members to follow the WW diet easily. WW provides more than 4,000 recipes that can be made at home, plus guidelines for how to eat out on the program. The company also lets brand ambassadors earn a commission through an affiliate program when they share WW with others.

How does Weight Watchers work?

The key to success in the WW program is a specially designed SmartPoints system. Every food and drink item is assigned a number based on its calories, saturated fat, protein and sugar content. Members are then given a weekly and monthly “budget,” taking into consideration their activity, health goals and lifestyle. Dieters track their food, exercise and progress to make sure they're on target with their health goals.

With the points system, up to four daily unused SmartPoints can roll over into the next weekly budget. There are also 200+ Zero Points foods, such as eggs, salmon, chicken breast and beans, which don't need tracking while in the program.

WW keeps members motivated through its free rewards program — WellnessWins — where members celebrate creating healthy habits. Rewards include fitness class passes, wine tumblers, and take anywhere organizers. All WW memberships include a private online community and 24/7 support from a WW Coach, which is accessible through the digital app.

Weight Watchers programs

WW currently offers three membership options: Digital, Workshops + Digital, or Personal Coaching + Digital. WW Freestyle is the core program followed in all three of WW plans.  

  • Digital: For those just starting, the Digital plan gives dieters 24/7 support through an app and website. Members get access to WW’s database of more than 4,000 recipes and access to Connect, a private online community. The app also syncs with fitness trackers.
  • Workshop + Digital: For dieters who prefer a more personalized program, WW offers in-person sessions in addition to their digital plans. There are more than 3,000 studio locations nationwide offering about 14,000 workshops a week. With the help of certified coaches, members learn how to manage and maintain weight loss through healthy strategies. Memberships also include weekly check-ins with WW coaches.
  • Personal Coaching + Digital: The WW Personal Coaching + Digital plans provide tailored one-on-one coaching as part of its premium packages. The Personal Coaching + Digital plan doesn't include private check-ins, but it does include personalized action plans that help members meet weight loss goals.

Compare Weight Watchers pricing options

 DigitalWorkshop + DigitalPersonal Coaching + Digital
Price per week*$3.07$6.92$12.92
Food and activity tracking
Weekly group Workshops
Personalized action plans
Price per week*$3.07$6.92$12.92
Food and activity tracking
Weekly group Workshops
Personalized action plans
WW pricing varies by location. Costs shown here are based on ZIP code 74119.

How to use the Weight Watchers food scale

The WW food scale comes pre-programmed with a database of more than 500 foods. It also gives you the option of adding in calories, protein, sugar and saturated fat for the scale to calculate, making it easy to weigh foods at home or on the go. The WW SmartPoints kitchen scale can be used to weigh foods and can save up to 10 favorites for future reference.

Foods to eat on Weight Watchers

Generally, WW dieters eat foods that are rich in whole grains and fiber.

  • Eggs
  • Turkey
  • Chicken
  • Oatmeal
  • Nuts
  • Fruit
  • Greek yogurt
  • Leafy vegetables
  • Fish
  • Beans
  • Avocado

Foods to avoid on Weight Watchers

WW dieters generally avoid foods that are high in sugar, salt, fat and calories.

  • Burgers
  • Pizza
  • Fried foods
  • Starchy vegetables
  • Donuts
  • Cake
  • Pie
  • Ice cream
  • Cookies
  • Alcohol
  • Soda
  • Butter

Weight Watchers FAQ

What do you get when you join Weight Watchers?
All WW members get access to the digital program, which includes a database of 4,000+ recipes, a private online community and 24/7 support from a coach. All memberships include access to WW’s app, where members can track daily activity and food intake to see your progress. Some members opt to attend in-person sessions or work one-on-one with a WW coach.
How do you lose weight on Weight Watchers?
WW encourages weight loss through a healthy diet and exercise. WW uses the SmartPoints Budget system, where food and drink items are given a number. Based on your weight loss goals, you’re then given a weekly and daily “budget” of points.
What can I eat on Weight Watchers diet?
WW diets are flexible enough that you can almost eat anything you want (in moderation). With the SmartPoints system, you can create foods at home that fit into your weight loss goals or eat out with family and friends.
How much does Weight Watchers cost?
Programs start around $3 per week, and the standard monthly cost for the introductory plan is approximately $19.95 before tax.
How quickly can I lose weight on Weight Watchers?
Most people on the WW program see a weight loss of 1-2 pounds per week. How quickly you lose weight on WW depends on your goals, activity level and lifestyle.
Where can I buy a Weight Watchers calculator?
SmartPoints calculators for the freestyle program can be purchased through WW’s online store.
Does Weight Watchers provide food?
No, WW does not provide food. Members are responsible for all their grocery shopping.
Does Weight Watchers have free registration?
Occasionally WW offers exclusive online specials when members can sign up for $0 and get 2 months free.

Is Weight Watchers worth it?

Yes. WW services are excellent for individuals looking to be part of a healthy community and get accountability on their journey. For a low monthly cost, members get access to WW’s website and app, which includes their WW Freestyle program and guidelines on their SmartPoints diet. Freestyle gives members a flexible approach to healthy eating, allowing for a personalized approach to weight loss.

WW (Weight Watchers) Reviews

Sort: Top reviews
Filter by: Any

A link has directed you to this review. Its location on this page may change next time you visit.

Page 1 Reviews 1 - 10
Rated with 5 stars
Verified Reviewer
Original review: Oct. 9, 2019

I've been on WW for about a month. I lost about 13 lbs. I'v been overweight all my life. I've tried Adkins but I gained my weight back on it. I've educated myself a little on food addiction.mOn this program you must know yourself. You also must know Sugar and fats is very addicting. You are given a bunch of points throughout the day and basically no food is off limits. Let me ask you Can you eat 1 Oreo? Can you really eat 1 oz of Wise potato chips? If you can then this program is the best for you "the way it's written." I tried the program years ago thinking wow I can lose weight and still have Cookies and chips, but it never worked. It didn't work for me not because it can't be done. It didn't work because I'm a sugar and Carbohydrate addict.

A lot of people don't like the new program, but I do. I can have sweets such as apples, Blueberry, and Protein steak chicken. I also learned I like fish (which I never ate before WW) and I'm beginning to see I can have beans and chickpeas (zero points) and I'm losing weight. I do monitor myself. It’s very important for me that I do. Even though the diet is written no food is off limits you still have to be careful. For example, I had to give up a free food called grapes. I was eating the whole bag. Yes it's zero points but I want to lose weight and it still has calories and carbs. On Amazon I bought Flex Protein chips 24 hips (1 oz is 2 points) 1 bag of Doritos around one oz is 5 points. The whole bag flex protein chips is 9 points (5oz) so if I eat the whole thing I won't get in that much trouble. I have found if I keep the whole bag in bed with me, I will eat the whole bag. So I put the bag back into the kitchen (after taking my oz) and that worked better.

I'm a man that loves pizza, pasta, cookies and chips and meats. With this diet I can stay away from food that they offer at customer service appreciation week at work or the muffin my roommate offers. I have nice alternatives tip steak, London Broil, mesquite chicken, fish I buy at Sam's club, Blueberry's, Strawberry, and I can have equal with it, tilapia, all the shrimp I want (3 lbs at Sam's club $14.62). The wonderful thing about this diet I don't feel deprived. Sure, I'd like some pizza and one slice is 11 points. But I like the fact I feel healthier (I have a ton of energy now and I’m losing weight). I want that more for now. One day after I lose ½ my weight I’ll treat myself to pizza or find an alternative beforehand.

WW is big on giving a lot of points to condiments. I can have more quantity if I get let’s say low fat mayo. But I don’t want to feel deprived so I put on ‘REAL MAYO’ one teaspoon is (1 pt) a tablespoon is (3) pts. So I can have my Ever roast Boars head Chicken sandwich on 1 slice of bread (2 points) with all the chicken I want 2-4 oz (0 points,) tablespoon of real mayo (3 points). Guess what I’m happy I had real food for lunch and it's only 5 points. On this program if you are in a rush you can have a Whopper jr sandwich with cheese for 11 points and value onion rings for 5 points for a total of 16 points and I'm happy. (I only did that once because I know me) For burgers I usually have 8 oz burger (90%) lien (12 points) 1 slice of bread (2 points) teaspoon of real Hellman's mayo (1 pt) a total of 14 points and I had triple the meat real mayo and less carbs (which also helps for weight loss.) and I'm full for hours

I love this diet but again you need to customize it for yourself. Yes they have zero point food and low point food but that doesn't mean you can over eat. They have stuff on it like candy cookies and ice cream. Can you handle it staying in your budget? if you can't then yes you need to stay away. Addiction is addiction whether it's sugar, drugs or alcohol no program can solve that but you can put it in arrest by staying away and having other things you enjoy but not addicted to. To conclude I’ve lost 13 lbs in a month. I feel great on this program. I wish everyone luck on it. Remember it’s not perfect but for me it’s the best one out there.

Read full review
58 people found this review helpful

Not sure how to choose?

Get expert buying tips about Weight Loss Programs delivered to your inbox.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    We value your privacy. Unsubscribe easily.
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 20, 2019

    I was working on the requirements for my employer to cover $25 a paycheck towards my insurance premium. I was to complete one of three options, two of which were easy: a physical at my doctor's office or a class on good sleeping habits. With all the medications I was on, I could have chosen the physical and called it good. The third was a 3 month trial of Weight Watchers.

    I watched my mom struggle with her weight all my life, and not from lack of trying. Exercise, diets, nothing worked. I was her first born and never saw her healthy unless it was in old photos before she was pregnant with me. She developed diabetes and was on the Atkins diet only by necessity and had no weight loss. She finally lost 70 pounds by the time I was 21. The lap band surgery was what finally gave her what she'd wanted for two decades. It was stunning, but costly to her. It never taught her better habits that got her there, only forced her to eat much slower and much less at once. When the food inevitably got stuck above the band, it had to come back up. The constant acid up her throat damaged much of her vocal cords. My mom's singing voice was one of our family treasures. She was heartbroken at losing her ability.

    I was gifted with a similar talent. I struggled with my own weight gains. I was terrified that I would have to give up my own singing voice in order to reach my previous state of health. Back to seeing that WW option. For free. I remember my grandma tried it and did well. She was the only person I knew who had. If my employer was willing to waste their money for three months when nothing happened and still pay part of my premiums, I felt I had nothing to lose. I had built confidence in myself that didn't rely on how I physically looked. It couldn't hurt to try it.

    January 12th, 2018 I was 247 pounds. April 12th, I had lost 19.2 of them. That week my employer gave me an email thanking me for sticking with all three months. The same email informed me they were paying for the next nine months of my membership. I'd become convinced of the program's benefits a month before and was planning on paying it myself at the end of the three months. I was elated at this reward!

    May 3rd I reached 25 down. In September, we had the first anniversary of our wedding. I was 38 down. April 5th, 2019 I was under 200 pounds. I hadn't seen that for at least 7 years. My husband woke up thinking something happened when he heard me yelling that morning. A month later I reached 50 pounds down. My dog's bag of food weighs 50 pounds, and I struggle to carry it.

    My journey wasn't a total straight declining line. Whoever named them plateaus was a liar. Should have named them nauseous roller coasters. I've had FOUR of them... so far. At those times it boiled down to a waiting game and finding new ways to keep my physical confidence in myself high. I'm not ready to call it done. If I could choose an ultimate weight goal, mine would be 160 - the same as when I was 18. I don't have any baby weight to lose as I've never been pregnant. I'm only 35 pounds away as of May 19th. I've become a fan of my local thrift shop. I'll probably keep going there even after I no longer have clothes outgrowing me.

    I finally found the contact info for those amazing souls who offered me the first three months on them. I'm working on sending them a big thank you. My husband has been in love with me and my body years before I started. This month he picked me up for the first time. He grins every time his arms wrap tighter around me than before. I see my face in the mirror and have found a long lost friend. Most of all, my biggest non-scale victory: I can still sing.

    Read full review
    79 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 24, 2019

    Back in 2002, on my 50th birthday, I was walking to a birthday lunch, thinking about how much weight I had gained over the past 10 years. From an average of between 115 - 118, I had topped out at 145. Not that people immediately looked at me and said I needed to lose weight, but It was a noticeable change. I went from a size 6 to a size 10. "I'm middle aged," I told myself. "That's what happens." But the minute I had that thought, I stopped in my tracks and rejected it. Vehemently.

    That's when I first went to Weight Watchers. I made slow, steady progress, and hit my goal weight, 116, a 6 months later. By then I had started running too - and losing the extra weight really helped my race times. I stayed within 5 pounds of my weight for several years. Then, as I trained harder for races, long simmering digestive problems started to make me miserable. Going off dairy and gluten had a huge impact. For the first time I could get through a half marathon without having to stop. And then the pounds fell off like crazy. At my lowest, I began to look gaunt - down to 106 pounds.

    I began to think I could eat anything without gaining weight. But after a couple of years, as I turned 66, I started to see my weight tick up again. Slowly but steadily. When I got to 117, I could feel it in my running. My clothes didn't fit. So I decided not to let things keep going and downloaded the WW app. I started the program again - and within 3 weeks was back down to 113. But most important, I was reminded about the basics: portion control, healthy eating and mindfulness. I still want to get back down to my running weight (between 107 - 109), although that's below what WW considers "healthy." So I'm going to keep at it. I feel great when I'm really thin and my strength to weight ratio is high.

    Read full review
    25 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: March 22, 2019

    WW is a blessing! It is not perfect, but what program out there works better?! I tried MANY and WW is the ONLY program that has worked for me. I am a Lifetime member and planning to attend the workshops as long as I am able. I have never been as healthy as I am now, and WW IS what has helped! It is AMAZING how making 200 foods worth 0 points actually ENCOURAGES one to eat more of what we SHOULD be eating already.

    Now... in actuality, living "well" is a lifetime commitment. Life constantly throws at us "trials and struggles". Of course eating STILL happens THROUGH these challenges... and the workshops provide support with many ideas of how to stay well THROUGH these hardships. I learn something new almost every week! I learn of new recipes that break the boredom syndrome which results from overuse of normal meal plans. Even in Lifetime, EACH workshop brings something motivational, interesting, and encouraging to me. Living well is a lifetime commitment... so WW allows for lifetime accountability and encouragement from others (at no extra cost)... and even continues to reward you. If one does not care for the reward options, then one is welcome to donate their wins to someone in need. THAT is not a worthless reward but one with REAL meaning and more value than ANY of the other options combined!

    WW is also a place to "give back" encouragement and help others along to "wellness" as one attends weekly workshops. If one follows the WW plan as taught, and "tracks" and eats as encouraged, plus follows through with other topics discussed in the workshops... like drinking minimally 6 cups of water, getting plenty of sleep, staying positive (which is encouraged in the workshops), exercising several times per week, eating plenty of protein-rich foods, and keeping accurate tracking of points in foods... then one will certainly be on their way to wellness that works! I'm am MORE than thankful for the WW program. It has CERTAINLY worked for me... Follow the program (meaning that you GO to the workshops and actually follow-through with what the coach encourages), and it WILL work for YOU!!!

    Read full review
    23 people found this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: March 5, 2019

    I am enjoying the WW online only experience. I find the tracking software easy to use. I also enjoy Connect, though I do not, as yet, post to it. I appreciate the recent efforts to restore civility and focus to Connect by providing guidelines for political posting. Though everyone says "scroll on by," it is a more pleasant atmosphere when there is not a plethora of angry posts bashing a particular political party, person or value. I do see that there is a limited angry backlash to new guidelines, but I believe many people also appreciate an attempt to keep Connect a positive place.

    I would love to see the WW website Connect feature to become as fully functional as the phone app. Not all people live on an iPhone or android phone, and some actually prefer to use a personal computer. It would be nice to have the same "clickability" on the website for features such as looking up a particular Connect member, following and UNfollowing other Connect members, etc. It would simplify the experience.

    As far as the WW program itself and the change from SmartPoints to Freestyle, I do see the struggle that has resulted for two groups in particular: Those who struggle with portion control. The zero points foods which are more calorie dense (chicken, fish, eggs, Greek nonfat yogurt, beans, corn, etc) can become problematic for those who struggle with controlling portion size. Free doesn't mean zero calories. I believe, from reading Connect posts, that many people have found their weight loss stalling on Freestyle.

    Those who LOVE all the foods which transitioned to zero points on Freestyle. For some people, the new program meant a gentle re-structuring of their food preferences... pushing them to healthier choices. But, if a person already loved and frequently "budgeted" and ate those newly zero foods, I think it might have had the same effect as for those who struggle with portion control. Now a person suddenly has "extra points" simply by virtue of the choices they already regularly made becoming zero point foods... "freeing up" points to spend on things which might now be causing a stall in weight loss. (If that makes sense.)

    Perhaps a workable process might be to have the healthy, yet calorie dense foods be zero points for a first serving, and have points when more than 1/2 cup, or 3 oz (for example) is consumed. Don't know if that complicates things too much. Those are my thoughts!

    Read full review
    32 people found this review helpful
    How do I know I can trust these reviews about WW (Weight Watchers)?
    • 2,175,537 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on please visit our FAQ.

    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Jan. 16, 2020

    I want to share my experience on WW. I signed up for 6months program and when my 6months came up the app stop working for me. So I thought my membership was canceled. But, surprise to me they continue charging me, app doesn't work but we will take your money. I called and the Supervisor argued with me and was worthless and lack customer service training. This makes me very sad because I did so well on the program and talked many friends into joining. But it's just a big rip-off scam, in the long run. I'm in retail and oversee over 25 stores and we would never treat anyone in this matter. I really don't need the $40 that I'm out but it's the principle of the matter. You want to believe that a company like WW is out to help people and would want them to return if needed. I would never ever recommend or even suggest this to anyone.

    Be the first one to find this review helpful
    Resolution In ProgressRated with 1 star
    Verified Reviewer
    Original review: Jan. 15, 2020

    I emailed customer service immediately after joining due to a mistake on my username, they took 4 days to respond and I sent multiple requests. Then after finally corresponding with them they ignored my response and didn't help me fix the problem. Now I find out I'm not eligible for the next two milestone pendants. Guess I'm not paying them enough. Then I ask for tips on how to work through a plateau period and I get "I don't have any tips, just stick with it."

    WW (Weight Watchers) response

    Debra, we'd love the opportunity to take a look at your account and assist. A Resolution Specialist will be in touch with you shortly. We look forward to assisting.

    --WW Resolution Team--

    Be the first one to find this review helpful
    Resolution In ProgressRated with 1 star
    Verified Reviewer
    Original review: Jan. 14, 2020

    A bad leader can ruin the whole experience and I had the worst - I'm now an lifetime nonmember of WW. I'm not even going to mention that they charged my credit card when they weren't suppose to. Reached out for help with said leader and it fell on deaf ears. I'm done!!

    WW (Weight Watchers) response

    Sue, it's very important to us that you have a nice and motivating Wellness Workshop experience. A member of our Resolution Team will reach out to you here, shortly. We look forward to assisting you.

    --WW Resolution Team--

    Be the first one to find this review helpful
    Customer increased Rating by 2 stars!
    Verified Reviewer
    Original review: Jan. 12, 2020

    I just wanted to try the 3 month plan. It was useless, I didn't read the ultra fine print about charging my card $19.95 a month for nothing but uneatable recipes when I complained I got sorry no refund, Planet Fitness is $10 and at least you can take a shower. Run away from this rip off.

    WW (Weight Watchers) response

    Jean, we take your concerns very seriously and we'd love to take a look at your account. A member of our Resolution Team will be in touch with you shortly. We look forward to assisting you.

    --WW Resolution Team--

    Be the first one to find this review helpful
    Resolution In ProgressRated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Jan. 9, 2020

    I bought a three month package which is not three months - it is eternal 'til you suddenly discover they are charging you $19.95 a month. I used them for three months and thought I was over and done with it. The credit card statement does not say Weight Watchers, it says intl-digital. My husband is a programmer, so I assumed it was some subscription he had. Upon discovering, I called to cancel and asked for a refund. I was told I could cancel, but refund? Nope. It is in the fine print that they charge until I cancel despite purchasing only a three month trial. I am disgusted that this company, supposedly into healthcare is obviously more about ripping people off. Would NEVER recommend such a company to anyone!!

    WW (Weight Watchers) response

    Hi Enid, we appreciate you for reaching out to us. We're currently looking over your account and will be in touch shortly. We look forward to assisting you.

    --WW Resolution Team--

    2 people found this review helpful
    Loading more reviews...

    WW (Weight Watchers) Company Information

    Social media:
    Company Name:
    WW (Weight Watchers)

    Make the best choice, every time

    Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations.

    Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!

    Thank you

    Keep an eye on your inbox, the latest consumer news is on its way!