Weight Watchers Reviews

I would have given this a great experience up until the end. Read the fine print! Signed up for a 6 month contract- I thought it was 3 months- and apparently it doesn’t renew month to month then- either though I’m paying a higher price. It renews for the same term. My insurance changes and meds are no longer covered. I considered paying out of pocket and then they failed to submit the prescription correctly. A week and a half later I followed up- and then I never got any direction on how to actually get the meds because now it’s 3rd party and they really have nothing to do with it. I cancelled like 10 days past the date of when it “renewed” thinking it would end this month and I’m on the hook for another 5 months.

Don’t trust them. They will charge you out of nowhere and 74$.

In person meeting leader forced me to weigh in despite it being against their written policy. I have expensive home scale and artificial weight gain from weight post meal sent me into a spiral. Content of meeting was poor and didn’t make any meaningful connection by attending. “Menopause Support” is on par with free Instagram posts. App constantly changes. App can’t remember protein powder—I think it is because it isn’t one of their preferred brands. Zoom meetings I tried were no camera and not interactive which equates to no accountability or support with my wiring.

Weight Watchers overcharged my credit card for 57 months when I actually attended for only 3 months. The overcharging continued (unknown to me) despite my three cancellation calls. Weight watchers management was rude and angry and granted a six month refund only. Beware of Weight Watchers!!!! Cancellation or any transactions with WW should be done by email for a record. The WW center that I used was closed due to Covid! I was charged anyway.

Trap! In the intake there is nothing about a commitment contract and there is no canceling the subscription after you sign up. If you're unsatisfied with the service or product you can't cancel. If you can't afford the product after doing the first virtual meeting you can't cancel. If the product is hurting you you can't cancel, you have to go to your dr and have a form filled out then fax than a case opened. What the actual ** type of website is this. In the intake there is nothing about commitment. Just question about yourself and what kind of subscription you want to do. In a tiny letter blue "i" that where it is. That's deceitful.

Be careful if considering signing up. They are not the old Weight Watchers. They are deceptive and will get you to sign up for a membership and not refund if you don’t want the gaps and they trick you into thinking you need to sign up with a nutritionist.

I excitedly join to help in my weight loss journey. Unfortunately soon after I found out that I have severe heart issues. They said, "Too bad you can not cancel, send us your medical records and we will cancel in a year. If you expire before then your children are still responsible for the remainder of the contract."

I was a loyal WW customer for years, but my recent experience completely changed my opinion of this company. About six months ago, I switched to a different plan. What I was never made aware of was that this change apparently locked me into a 12-month contract. When I recently experienced financial hardship and asked to cancel, WW refused. Instead, I was told I had to continue paying for another six months to fulfill a contract I didn't knowingly agree to.

I have used Weight Watchers many, many times over the years. I had a subscription for the last year and a half or so and I got to the point where I'm not using it. I called to cancel but I was one day late and they had already billed me for the month ($24 plus change) the day before. They said they couldn't do anything about it, that's their policy, I had to pay for the month since they billed it the day before. Well, their policy just lost them a customer who most likely would have come back again in the future, if they would have bothered to look at my history of how I always end up coming back. No more now though... that is bad customer service! I do not recommend WW.

Zero! I signed up to get information on weight loss medication. An hour after I signed up I decided this wouldn’t be for me and requested to cancel. I was told that I signed up for a year and will continue to be charged. I requested again to cancel my account and they told me I would be charged monthly until it canceled in 2027. I haven’t even started anything and am completely frustrated. I have never had a company not cancel a membership for me. I didn’t even know when I was signing up it was for a year. I will be contacting my bank to stop payments and hire an attorney. You cannot force people to continue membership if they request to cancel. BEWARE!

Don’t sign up!! It’s a trap!! They don’t tell you the medicine cost 600$ a month! And still charge you after the fact.

I am submitting this complaint because I believe WeightWatchers is engaging in an unfair business practice by refusing to cancel my membership after I have repeatedly requested cancellation. I joined the WeightWatchers program in May because I was interested in obtaining GLP-1 medication through their program. During the first two months, I was charged the promotional rate of $25 per month. Unfortunately, my insurance did not approve the GLP-1 medication, which was the primary reason I enrolled in the program. Once I learned that my insurance would not cover the medication, I no longer had any interest in continuing my WeightWatchers membership. I believed I had successfully canceled my membership through the WeightWatchers app shortly after learning I was not approved for the medication.

Zero! I had signed up for Weight Watchers Med plan and only after paying the subscription fee did I have access to information that raised many red flags with respect to the collection and sharing of personal health data. The next day (less than 3 days after signing up), I requested a cancellation. They will send a “cancel of membership” but still continue to charge your card even though you are not using or receiving any services. A family attorney reviewed the information and advised me to immediately cancel the subscription. It seems there are class action lawsuits for deceptive practices and lack of securing personal health care data. There is too much of a risk of your health information being compromised!

I signed up for WW plus Meds for one year. After my credit card was charged I received an email asking for my insurance. I realized I was going to be charged $74 a month plus medication. I didn’t want to do that. They kept after me. I canceled the WW. I blocked the emails. I called the office and they said “Because I signed up for a year” they will not stop charging me $74 for a program that I am not using. It’s unfair because I thought I would have the opportunity to decide about taking the Gp-1. I also canceled.

I, like many others, was misled by what I was being offered. I thought that, if I didn’t like the Zero Points program, I could switch to another WW plan (I’d been successful on a previous one). I had no idea that the only plan I could move into was a drug plan. Et tu, WW? It’s no longer about improved health, but $$$$$$. I’ve wasted mine, but WW got what they were truly after.

Tried to cancel within 2 days - was told no, I signed a contract. I was always told you had 3 days to get out of a contract but not with these crooks. So I tried their medication. Got physically sick within a couple hours of taking. They apologized and offered me new medication. Why would I trust this again so I said no thank you, please end my contract. I mean it’s not like I even saw a doctor or anything before being prescribed their junk. They told me no, it wouldn’t be fair. Fair? Their crap made me sick! I join a gym, I can quit any time. I join nutrisystem, I can quit any time. I join WW and I’m stuck paying for a year for NOTHING.

ZERO stars if that was an option. Total scam. Don't enroll in their programs. Complete fraud and no way to stop payments. Completely a company that only wants your money with no concern for the consumers well being. I am a 79 year old person and was scammed by Weight Watchers. The information was misleading and I ended up not being able to cancel or get a refund for a year at $25 a month. Not good customer service.

Signed up for a plan. I was specifically searching for a plan with access to a GLP-1 prescription when I was directed to the Core plan, but then was told GLP-1s were not for me. So I guess I signed up for the wrong plan, but I did as I was directed and that's the plan WW directed me to. Tried cancelling the plan within an hour of signing up, but WW refused to allow me. Cannot even switch to a plan with GLP1-prescriptions - so now I'm forced into a year long commitment for a plan I have no use for. When I buy a ticket for a plane, I have 24 hours to cancel. WW will not honor a cancellation request within the hour. Guess they much rather have me share my negative experience for the rest of my life than cancel my membership.

My experience with WeightWatchers Clinic + Medications has been extremely disappointing. I enrolled because I was told they would help me obtain prior authorization for my medication. After multiple attempts, they were unable to get the approval completed. When I later worked directly with my own doctor, the prior authorization was approved without the problems I experienced through WeightWatchers. What is most frustrating is that after paying for a service that was unable to deliver what was promised, I requested a refund and was repeatedly told there was nothing they could do.

I am extremely disappointed with my experience. I accidentally upgraded my membership and realized the mistake almost immediately. As soon as I understood that the upgrade enrolled me in a 12-month commitment, I contacted customer service and requested that the change be reversed. Despite reaching out right away, I was told that I would be responsible for paying for the entire commitment period because I had accepted the terms. I explained that I did not understand I was committing to a year-long plan and believed the pricing information was unclear, but no accommodation or courtesy exception was offered.

ZERO stars if that was an option. Total scam. Don't enroll in their programs. Complete fraud and no way to stop payments. Completely a company that only wants your money with no concern for the consumers well being.

Loved the program in the beginning. I've had some health issues, which is on me, but as I need to track other nutrients, such as potassium and phosphorus, I had to purchase another application, because WW just can't add that like everyone else can. Then, the whole format changes without notice, making it more difficult to navigate. I'm locked in until August and will not be using the app any longer. From day one, my personal needs were shut down. I suggest Kidney Pal and/or Lose It! Both are cheaper and provide far better tracking.

I attempted to start Weight Watchers in February 2026. To use the program you have to use the app and sign on to regular website. Very confusing. They had me on two different sign ins and I could not get my information. It took over a month to straighten that all out. When I had my meeting with my healthcare provider they did not have a strong internet connection and had to keep running around the building they were in. Took two more weeks till I got the GLP1 we decided to use.

This program charges for EVERYTHING. I missed an appointment due to sickness and was charged $100. Tried to cancel, but my membership is locked in for 6 months. Physicians do not respond in a timely manner. The process is too stressful and financially draining. I'd rather lose the weight myself.

I wanted to price the GLP-1 and had to join WW to talk with someone. When I discovered that it was more than what my doctor would charge, I decided not to use them. However! The person I spoke with said my charge was 30 days. That was okay. I spent $49 to find out they were more expensive than everyone else. What I didn't see coming was the charge for $149 the following month. I did not know that this charge was coming. I also contacted them the day that the charge went through. They refused to refund my money. Bad customer service. I will never use WW again.

I have not even gotten into the med plan but I can tell you, that getting into the plan is difficult and frustrating. They have already taken my first payment and I have not even gone through their registry process. I tried to cancel my application and there seems to be no one who can do that. Their system is complicated and you have no idea from the start of how much you are going to have to spend for their program including medication. I will never recommend WW to anyone and I totally regret ever having heard of WW.

Oh my gosh...I wish I would have found these reviews SEVEN days ago. So many of the previous reviews use the same words I just messaged to customer support and my supposed "care team." "Predatory." "Scam." "Fraudulent." What. A. Joke. I don't mind paying for the first month, even though I figured it out within 7 days that this wasn't right for me. But locking me into the 6 months is crazy. By the way, it took almost 7 days to get the info from the care team for me to make this determination. WW is a massive company that doesn't need to operate like this. I'm sure most of us would be willing to pay even $100 for a one-time visit to get all the info upfront.

Had a disappointing experience with this program and cannot recommend it. I was charged an upfront $49 enrollment fee, which I paid with the understanding that the intake and onboarding process would begin promptly. However, the intake process was delayed until the payment fully cleared, creating unnecessary wait time before any meaningful interaction or service began. Once that delay passed, I was then informed that I would need to pay an additional $99 for a consultation in order to proceed. At that point, with no services rendered and mounting costs, I decided not to continue and accepted the loss of the $49 fee.

I joined the WW Med+ plan. I tried to cancel the plan and they refused to work with me. I couldn't afford the medication and I had other financial problems as well. I canceled before the month was up. They would not let me out of my contract and they wouldn't even consider a pro rated amount since I don't use their platform. They didn't even try to help. This company only wants your money. They care nothing about their customers. It's about money alone. Their cancelation policy is unfair. I even asked for a lower payment. They said no and that they would no longer discuss the matter with me. After reading other reviews, I found out I am not alone. I hope they are investigated and are forced to change their policies, so that other consumers are not taken advantage of. I would not recommend them to anyone unless they have money to throw away.

Tried the clinic for more resources and meds. They enroll you in multi month plans which auto-renew, which was not clear to me. When I tried to cancel as it was not helpful to me, they said I had to pay for another 3 months even though I wasn't using their services. Meds are also advertised at a lower rate than they actually cost. The higher doses are double the price of the lower ones. This was not disclosed. Finally difficult to navigate the website. You can't enter regular weights. You have to chat to do everything. Would not recommend.

I signed up for the med plus clinic. I committed for 6 months at $89 a month, The medication was not a good fit for me and I discontinued it after 3 months but honored my commitment and continued to pay the $89 for an 3 more months and then submitted a cancellation. I received an email that my plan was cancelled and 10 minutes later received an email that I had switched to a new plan at $49 month for 6 months. I did not sign up for another plan but they withdrew money from my account. The representatives at WW were not helpful and then I received an email that they would no longer talk with me concerning this. I am now disputing this with my bank. I was a WW member on and off for over 15 years and was treated horribly. They are not the organization that they once were.

They are deceptive & deceitful. The app is impossible to navigate. On day 1 I had to submit health information/scale picture etc multiple times because they would not verify it. Then they submitted to my insurance company which they said would take 3 weeks. HOW? My pharmacy has been able to get insurance verification within 24 hours. Then it was rejected so they said they would submit again WHY?? They submit up to 3 times and in the meantime I can't move past the front screen that says they are waiting for insurance verification. They never offered a self pay option.

I thought I was signing up for a GLP1 prescription and ended up with some 1 year contract I cannot cancel for something I've never used. This company has gone totally downhill and should be investigated for fraud schemes!

Med+ might cost you $1200/year or it could cost you $2400/year. The only way to know for sure is to sign up for the whole year now! (And find out two weeks later it’s gonna be $2400/year). Nothing shady at all about that practice.

I joined WW a couple of weeks ago to the med+ plan. Once I realized that I constantly had to pay for everything I tried to cancel my subscription. They informed me that I would continue to pay monthly until my subscription ended. I believe this is unfair practices from a company claiming to help people, instead they are ripping people off! It's time we go to social media and expose their practices. I'm tired of being ripped off by these companies.

WW is a very deceptive & deceitful practice, they do not tell you the cost of the medications prior to signing up, when you are told the price of the medications you are not able to cancel, they remind you of your "obligation". The clinical staff are rude and condescending. The medications that they say are "free" are Metformin and some sort of addiction medication. No-one wants that. Please look for other companies to go through or ask your Dr to prescribe something. WW is just a scam, you aren't even able to talk to a live person, everything is done through chat. If I knew back then what I know know I never would have signed up. They are just a terrible company overall, I am really surprised someone hadn't sued them yet.

My experience with Weight Watcher was terrible. I never obtain the prescription. The doctor in the clinic was dismissive. I should have read the reviews. I think this is a SCAM! Will not recommend WW to anyone. I am paying for something I never got. I signed up for 6 months.

This is a scam or a bait and hook program for GLP meds. I signed up to get a discount, did not read fully and i am committed for a year membership. It was suppose to be 25 a month…. Went up to 75. And the meds are 200 more than what I was paying!!!! So an extra 270 a month!!!! Do NOT do it.

I have always eaten my veggies and then my proteins. With the new app, it’s almost impossible to keep track of which veggies you’ve listed! Before it was easy to keep track. Now it’s next to impossible! I may ditch the app and keep a paper record. I’ve used the app long enough that I’m fairly sure of “points values”.

I am writing to formally contest the billing structure associated with my Weight Watchers (WW) subscription, which I initiated in January 2026. Upon attempting to cancel my service, I was informed that I am contractually obligated to pay for the full duration of the 12-month term regardless of my usage or cancellation status. I found the disclosure of this "commitment period" to be insufficient during the enrollment process. In standard subscription models, cancellation typically terminates future billing; the fact that WW maintains a financial obligation for the remainder of a year is a significant and material term that was not clearly or conspicuously presented. Had this obligation been disclosed in a straightforward and transparent manner, I would not have agreed to the terms. I am requesting a formal termination of my contract and a waiver of all remaining fees effective immediately. I look forward to your prompt response and a resolution to this matter.