Weight Watchers Reviews

WW takes your money and gives you no grace period. The app does not work well, the program cannot even look up easy words. When I spoke to someone about canceling, they pretty much told too bad, it is going to deduct until January of 2024. I will never use WW again. 20 years ago they were much better but now they are just money hungry and steal money out of your account for a service that they don't provide.

I signed up for WW not realizing I was committing to 6 months. Life got in the way, and I am not able to attend any meetings. I never once used any service, and WW refuses to stop charging me. Their argument is, "You should have paid attention when you signed up, we can legally take your money, so we will." What a disgusting, self-serving organization. They are supposed to be helping people who obviously have eating issues, yet they don’t care at all. They just want your money. Every month I see that charge, I get a little sickened. Shame on you, WW.

This company has a very old and good reputation, however, they put you on auto-renew, and, when it renews, it is typically for 3 to 6 months at a time. You cannot get a refund once they start billing, or re-start billing. They do not send notifications that they are re-booting your billing, either. As far as the "new" program goes: The points system makes little sense and I found it to be not effective. You can think of calories as "points" just as well as the WW system and keep control of your weight in a much more efficient manner - no charge.

I couldn’t cancel this fast enough after sign up, and first look at the program. It lists groups of foods that are zero points - but never could find the recipes or supposed community support they advertised. There was no how-to or guidance on the program, and no explanation where the advertised resources are. Even the billing was sketchy on what you’d be charged but I was able to dig that out (it wasn’t clearly stated - that should be looked into by the US attorney general). Within 30 minutes I decided to cancel. Per their terms, I had a right to within 3 days without any charges. It does state that clearly. I requested immediate cancellation and a deletion of my account data. According to my emails, it’s cancelled for the day after I signed up, which to me says I won’t be charged anything (my first month was no charge).

I purchased a lifetime membership at a great price. Unfortunately, 18 months later, I was a victim of credit card fraud and was given a new credit card number. As it happens, I had forgotten to update some automatic payments and the companies I dealt with were understanding and reversed any fees or reinstated my membership immediately. Weight Watchers had absolutely no understanding and said that they had no ability to reinstate my membership at the lifetime membership rate I had purchased. I went through my inbox and junk email to see if there were any emails regarding this; but, I have nothing, yet a weight watchers representative said that they had.

69 year old, 6'4" 260 pound male who joined online WW program 5 years ago. Two years ago, I set a goal to get to my high school weight (195 lbs). Combined WW w/6 days a week workout program (weightlifting 3 days/Jogging 3 days). Achieved my goal in 6 months and reached 195 lbs, and have since, settled in nicely at 205. Waist dropped from 42" to 36". Chronic morning back pain disappeared. Could not have lost the weight with either WW or exercise program alone. Everyday tracking of calories (points) was critical in opening my eyes to how much I honestly could eat to meet my goal.

Weight Watchers was just a couple of words to me in the past...that's until my wife got me interested in it. Well...I went on this "purple plan". For over 40 years, I've had a hell of a time trying to lose weight. Every one of my old pictures show me with a gut. And I just couldn't take it anymore...I started on this WW purple plan with the help of my wife and that was the end of my weight issue! I lost 30 lbs+ and I never put it back on. Currently, in my 60's, I'm in the best shape of my life!

I have been a Weight Watchers lifetime member since the 80's. Unfortunately I had to return. I returned to my goal weight in 2019 and remained at goal through the pandemic. WW permanently shut down the WW studio I attended. As a Lifetime member at goal, you did not pay unless you were over goal weight. When they shut down in person meetings/studio, they offered online meetings. I chose not to attend. Then WW decided they would change their policy and require you to sign in and report your weight despite lifetime status. They then charged my Credit Card for not signing in and recording my weight. When I caught on to this scam I called and cancelled my membership with a live representative, who apparently did not cancel my membership. I asked for a refund for the charges and was told a manager would contact me. Surprise they never did. However now they claim a manager contacted me via voice mail.

I cancelled WW 9 months ago. Clicked on the cancel link and never gave it another thought. They simply refunded one month and continued to charge me for 9 months. Refused to refund all. Could not replicate email confirmation.

I joined WW many, many years ago and I thought it was a great program until recently. They always try to launch a new program to entice people to join. Normally when they do this they make sure all their customers have access to the new program via all accessible vehicles customers use. Well, that did not happen with the new launching of their program recently. They updated their program for vehicles of cellphones and tablets and did not update the program for customers who only have access to desktop and laptop computers only. Everyone does not have a cellphone or tablet and they don't care. I reached out to this company regarding this problem and they basically told me nothing will be done to ensure this level of customers will be updated so we can have access to the program we are paying for.