Weight Watchers Reviews

I strongly recommend that anyone considering WW Med+ read every commitment and cancellation provision carefully before enrolling. I enrolled in WW Med+ in March 2026. My clinical process never progressed to completed treatment, and I never received medication through the program. A clinician contacted me the day after enrollment requesting additional information, and I did not respond to that request. I want to be completely transparent about that.

Doesn’t even deserve one star. Customer service sucks and they don’t give a damn. I will never join Weight Watchers ever again. They’ve lost my business! I signed up for three months, not knowing that it was going to continuously charge me for six months after. They wouldn’t even offer me a partial refund. Terrible ways to run a business. I work too hard for my money just to be charged for services never rendered. I would’ve signed up for longer than three months and got a better deal if I had known. NEVER AGAIN.

Started the online process to join Weight Watchers. Never finish the online process and now they charge me $25 a month for one year and I have no intention of using the Weight Watchers program and they won’t let me cancel. It’s a total scam. I’m on a fixed income, I can’t afford it and that’s why I wanna cancel and they will not let me. I’ve been trying for two hours and it’s just runaround. I call them up. They give me a website. The website doesn’t do anything. I call again. Still no customer service whatsoever.

I purchased a membership this Weight Watchers as a gift to myself in January. I was excited because I was on a quest to living my best life and being able to do so included losing some weight. One reason that I was interested in WW is b/c they offered a clinical program with weight management meds. I ended up paying four months of my membership with no medical benefits b/c they couldn't figure out how to get the meds approved through my insurance company. So, I decided to begin paying out of pocket.

If you aren't the kind of person who has a routine (or a great memory), this isn't for you. My biggest word of caution is about the year long commitment deal. If you start and realize within a few months that this isn't for you, too bad, you're locked in it for a year. I'm paying hundreds of dollars for a service that I don't use and I'm contractually obligated to pay with no ability to change anything or back out. Their "coaches" don't help other than regurgitating the same pieces of information over and over again.

I'm a very unhappy customer. I still have to pay the $74, even though I cancelled it. I don't have no use for it, because it didn't help me. I used Wegovy pill, didn't work. I used the shot, didn't work. This isn't fair having to still pay the $74. We should have a right to cancel and not have to still pay!? I used Wegovy from my doctors and I lost 20 pounds. Went with you guys and lost nothing. Wegovy pills and shot don't work!! I should have a right to cancel and get my money back when the pill and shot don't work!!!!

I signed up for Weight Watchers Core program in April 2026. My understanding was that I could cancel my subscription at any time. After 3 months I realized that their program wasn't the right fit for me so I tried to cancel my subscription. I thought my subscription was successfully canceled until I was billed again in July. I went through the cancellation steps once again, but was billed again in August. After calling Weight Watchers and talking with a customer representative, who was completely unhelpful, I did some additional research to discover that WW using very tricky wording in the small print when signing up. They state: "Plan auto-renews at the end of each plan term for another 12-month period unless canceled". I am VERY DISSATISFIED with Weight Watcher, and its policies. I would NOT RECOMMEND signing up for their program!

My partner and I setup appointments to discuss Semaglutide. We apparently had "agreed" to sign up for a 12-month membership when we set this up, so we have each been billed $25 for this membership. We were interested in the pricing on the 12 month supply but had no idea we had signed up for a "membership". Some Semaglutide companies require a membership fee--but this is the first time I've heard of one that requires a membership whether you purchase it or not. I attempted to cancel--there is no early cancellation, which is pretty shady. I would avoid this company. These are deceptive and anti-customer practices.

What was once a reputable, wonderful, and trustworthy company is now, in my opinion, a disgrace. I joined Weight Watchers for $25/month because I wanted to lose weight and was led to believe medication would be available. When I was told the medication was outside my budget, I asked to cancel. I was then told I was locked into a contract—one I didn’t realize I was agreeing to.

I signed up with Weight Watchers for the GLP-1 meds. After reviewing the cost I found it was much more than I could afford. They said that I committed to paying $74 a month for a year even if I couldn’t afford the medication.

I signed up for a Weight Watchers promotional membership and later attempted to cancel. During the cancellation process, I specifically remember selecting the option to be notified when my promotional commitment was ending. I relied on that notification to remind me to cancel before standard billing began. I never received it and was subsequently charged $23.71. Customer service told me their system did not show that I had selected the notification option, so they refused my refund request. I understand the membership terms, but if a customer uses a cancellation feature and relies on a notification that is never received, I believe the company should take some responsibility rather than placing the entire burden on the customer.

Do not sign up for Med+ unless you are 100% sure you want to join. $49 fee is nonrefundable. They would not prescribe my 4 mg dose, making me return to 1.5 mg, basically setting me back one month. Going back to HERS. Much more flexible.

I joined WeightWatchers looking for help with weight loss and access to medical treatment. Instead, I ended up in a recurring $99/month Med+ commitment that I did not fully understand, barely used, and have now had an exhausting time trying to cancel. What bothers me most is not simply that there was a contract. It is how WeightWatchers appears to rely on complicated commitment terms and automatic renewals while making it incredibly difficult for a consumer to get a fair resolution once there is a problem.

They no showed my onboarding appointment and refuse to cancel when I no longer trust them with my health.

I signed up to access Medicare glp1 bridge program. Had a call with a clinician who told me they weren't ready for the bridge program so I immediately went to their website and cancelled my membership. 2 months later they are still billing me. WW is a SCAM.

⭐ 1 Star. I would not recommend this program based on my experience. I signed up hoping it would help me, but the medication I was prescribed caused side effects that made me feel sick and raised my blood pressure. Because of this, I stopped the medication and requested to completely cancel my membership. I explained that I am no longer using the medication or the other services included with the membership and asked for an early termination due to the medical issues I experienced. Despite this, I was told I am still required to pay $74 per month for another 7 months, totaling $518, with my final payment not being until February 2027.

I would have given this a great experience up until the end. Read the fine print! Signed up for a 6 month contract- I thought it was 3 months- and apparently it doesn’t renew month to month then- either though I’m paying a higher price. It renews for the same term. My insurance changes and meds are no longer covered. I considered paying out of pocket and then they failed to submit the prescription correctly. A week and a half later I followed up- and then I never got any direction on how to actually get the meds because now it’s 3rd party and they really have nothing to do with it. I cancelled like 10 days past the date of when it “renewed” thinking it would end this month and I’m on the hook for another 5 months.

Don’t trust them. They will charge you out of nowhere and 74$.

In person meeting leader forced me to weigh in despite it being against their written policy. I have expensive home scale and artificial weight gain from weight post meal sent me into a spiral. Content of meeting was poor and didn’t make any meaningful connection by attending. “Menopause Support” is on par with free Instagram posts. App constantly changes. App can’t remember protein powder—I think it is because it isn’t one of their preferred brands. Zoom meetings I tried were no camera and not interactive which equates to no accountability or support with my wiring.

Weight Watchers overcharged my credit card for 57 months when I actually attended for only 3 months. The overcharging continued (unknown to me) despite my three cancellation calls. Weight watchers management was rude and angry and granted a six month refund only. Beware of Weight Watchers!!!! Cancellation or any transactions with WW should be done by email for a record. The WW center that I used was closed due to Covid! I was charged anyway.

Trap! In the intake there is nothing about a commitment contract and there is no canceling the subscription after you sign up. If you're unsatisfied with the service or product you can't cancel. If you can't afford the product after doing the first virtual meeting you can't cancel. If the product is hurting you you can't cancel, you have to go to your dr and have a form filled out then fax than a case opened. What the actual ** type of website is this. In the intake there is nothing about commitment. Just question about yourself and what kind of subscription you want to do. In a tiny letter blue "i" that where it is. That's deceitful.

Be careful if considering signing up. They are not the old Weight Watchers. They are deceptive and will get you to sign up for a membership and not refund if you don’t want the gaps and they trick you into thinking you need to sign up with a nutritionist.

I excitedly join to help in my weight loss journey. Unfortunately soon after I found out that I have severe heart issues. They said, "Too bad you can not cancel, send us your medical records and we will cancel in a year. If you expire before then your children are still responsible for the remainder of the contract."

I was a loyal WW customer for years, but my recent experience completely changed my opinion of this company. About six months ago, I switched to a different plan. What I was never made aware of was that this change apparently locked me into a 12-month contract. When I recently experienced financial hardship and asked to cancel, WW refused. Instead, I was told I had to continue paying for another six months to fulfill a contract I didn't knowingly agree to.

I have used Weight Watchers many, many times over the years. I had a subscription for the last year and a half or so and I got to the point where I'm not using it. I called to cancel but I was one day late and they had already billed me for the month ($24 plus change) the day before. They said they couldn't do anything about it, that's their policy, I had to pay for the month since they billed it the day before. Well, their policy just lost them a customer who most likely would have come back again in the future, if they would have bothered to look at my history of how I always end up coming back. No more now though... that is bad customer service! I do not recommend WW.

Zero! I signed up to get information on weight loss medication. An hour after I signed up I decided this wouldn’t be for me and requested to cancel. I was told that I signed up for a year and will continue to be charged. I requested again to cancel my account and they told me I would be charged monthly until it canceled in 2027. I haven’t even started anything and am completely frustrated. I have never had a company not cancel a membership for me. I didn’t even know when I was signing up it was for a year. I will be contacting my bank to stop payments and hire an attorney. You cannot force people to continue membership if they request to cancel. BEWARE!

Don’t sign up!! It’s a trap!! They don’t tell you the medicine cost 600$ a month! And still charge you after the fact.

I am submitting this complaint because I believe WeightWatchers is engaging in an unfair business practice by refusing to cancel my membership after I have repeatedly requested cancellation. I joined the WeightWatchers program in May because I was interested in obtaining GLP-1 medication through their program. During the first two months, I was charged the promotional rate of $25 per month. Unfortunately, my insurance did not approve the GLP-1 medication, which was the primary reason I enrolled in the program. Once I learned that my insurance would not cover the medication, I no longer had any interest in continuing my WeightWatchers membership. I believed I had successfully canceled my membership through the WeightWatchers app shortly after learning I was not approved for the medication.

Zero! I had signed up for Weight Watchers Med plan and only after paying the subscription fee did I have access to information that raised many red flags with respect to the collection and sharing of personal health data. The next day (less than 3 days after signing up), I requested a cancellation. They will send a “cancel of membership” but still continue to charge your card even though you are not using or receiving any services. A family attorney reviewed the information and advised me to immediately cancel the subscription. It seems there are class action lawsuits for deceptive practices and lack of securing personal health care data. There is too much of a risk of your health information being compromised!

I signed up for WW plus Meds for one year. After my credit card was charged I received an email asking for my insurance. I realized I was going to be charged $74 a month plus medication. I didn’t want to do that. They kept after me. I canceled the WW. I blocked the emails. I called the office and they said “Because I signed up for a year” they will not stop charging me $74 for a program that I am not using. It’s unfair because I thought I would have the opportunity to decide about taking the Gp-1. I also canceled.

I, like many others, was misled by what I was being offered. I thought that, if I didn’t like the Zero Points program, I could switch to another WW plan (I’d been successful on a previous one). I had no idea that the only plan I could move into was a drug plan. Et tu, WW? It’s no longer about improved health, but $$$$$$. I’ve wasted mine, but WW got what they were truly after.

Tried to cancel within 2 days - was told no, I signed a contract. I was always told you had 3 days to get out of a contract but not with these crooks. So I tried their medication. Got physically sick within a couple hours of taking. They apologized and offered me new medication. Why would I trust this again so I said no thank you, please end my contract. I mean it’s not like I even saw a doctor or anything before being prescribed their junk. They told me no, it wouldn’t be fair. Fair? Their crap made me sick! I join a gym, I can quit any time. I join nutrisystem, I can quit any time. I join WW and I’m stuck paying for a year for NOTHING.

ZERO stars if that was an option. Total scam. Don't enroll in their programs. Complete fraud and no way to stop payments. Completely a company that only wants your money with no concern for the consumers well being. I am a 79 year old person and was scammed by Weight Watchers. The information was misleading and I ended up not being able to cancel or get a refund for a year at $25 a month. Not good customer service.

Signed up for a plan. I was specifically searching for a plan with access to a GLP-1 prescription when I was directed to the Core plan, but then was told GLP-1s were not for me. So I guess I signed up for the wrong plan, but I did as I was directed and that's the plan WW directed me to. Tried cancelling the plan within an hour of signing up, but WW refused to allow me. Cannot even switch to a plan with GLP1-prescriptions - so now I'm forced into a year long commitment for a plan I have no use for. When I buy a ticket for a plane, I have 24 hours to cancel. WW will not honor a cancellation request within the hour. Guess they much rather have me share my negative experience for the rest of my life than cancel my membership.

My experience with WeightWatchers Clinic + Medications has been extremely disappointing. I enrolled because I was told they would help me obtain prior authorization for my medication. After multiple attempts, they were unable to get the approval completed. When I later worked directly with my own doctor, the prior authorization was approved without the problems I experienced through WeightWatchers. What is most frustrating is that after paying for a service that was unable to deliver what was promised, I requested a refund and was repeatedly told there was nothing they could do.

I am extremely disappointed with my experience. I accidentally upgraded my membership and realized the mistake almost immediately. As soon as I understood that the upgrade enrolled me in a 12-month commitment, I contacted customer service and requested that the change be reversed. Despite reaching out right away, I was told that I would be responsible for paying for the entire commitment period because I had accepted the terms. I explained that I did not understand I was committing to a year-long plan and believed the pricing information was unclear, but no accommodation or courtesy exception was offered.

ZERO stars if that was an option. Total scam. Don't enroll in their programs. Complete fraud and no way to stop payments. Completely a company that only wants your money with no concern for the consumers well being.

Loved the program in the beginning. I've had some health issues, which is on me, but as I need to track other nutrients, such as potassium and phosphorus, I had to purchase another application, because WW just can't add that like everyone else can. Then, the whole format changes without notice, making it more difficult to navigate. I'm locked in until August and will not be using the app any longer. From day one, my personal needs were shut down. I suggest Kidney Pal and/or Lose It! Both are cheaper and provide far better tracking.

I attempted to start Weight Watchers in February 2026. To use the program you have to use the app and sign on to regular website. Very confusing. They had me on two different sign ins and I could not get my information. It took over a month to straighten that all out. When I had my meeting with my healthcare provider they did not have a strong internet connection and had to keep running around the building they were in. Took two more weeks till I got the GLP1 we decided to use.

This program charges for EVERYTHING. I missed an appointment due to sickness and was charged $100. Tried to cancel, but my membership is locked in for 6 months. Physicians do not respond in a timely manner. The process is too stressful and financially draining. I'd rather lose the weight myself.