WW (Weight Watchers)

Weight Watchers Reviews

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Overall Rating1.1 out of 5
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About Weight Watchers Reviews

Formerly known as Weight Watchers, WW sells memberships that include online tracking, in-person meetings and one-on-one personal coaching. The app helps you track food intake and activity, find recipes, join local meetings and locate support within the online community. It also offers SmartPoints and FitPoints programs to help dieters stay on track.

Pros & Cons


  • SmartPoints Budget System
  • Digital WW app tracks progress
  • Personal support


  • In-person aid not always available
  • Most meals must be prepared at home

Bottom Line

WW weight loss plans offer a lot of flexibility to dieters. Workshop + Digital plans offer in-person sessions and support, but all WW plans include a private online community for long-term weight loss success.

Featured Reviews

Goodyear, AZ

I've been using WW for a month now and have had a very good experience. I've already recommended the service to two friends, one of which said he's signing up this week. The only ...

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Rancho Cucamonga, CA

I’ve joined WW twice in the past, but find this plan the best they’ve ever had…The meeting I go to is amazing… it makes me feel part of a community, and supported. I love this pr...

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About Weight Watchers diet

WW (formerly known as Weight Watchers) is a global weight loss and health management program for both short-term and long-term dieters. WW Freestyle programs use the SmartPoints Budget system, which allows members to follow the WW diet easily. WW provides more than 4,000 recipes that can be made at home, plus guidelines for how to eat out on the program. The company also lets brand ambassadors earn a commission through an affiliate program when they share WW with others.

How does Weight Watchers work?

The key to success in the WW program is a specially designed SmartPoints system. Every food and drink item is assigned a number based on its calories, saturated fat, protein and sugar content. Members are then given a weekly and monthly “budget,” taking into consideration their activity, health goals and lifestyle. Dieters track their food, exercise and progress to make sure they're on target with their health goals.

With the points system, up to four daily unused SmartPoints can roll over into the next weekly budget. There are also 200+ Zero Points foods, such as eggs, salmon, chicken breast and beans, which don't need tracking while in the program.

WW keeps members motivated through its free rewards program — WellnessWins — where members celebrate creating healthy habits. Rewards include fitness class passes, wine tumblers, and take anywhere organizers. All WW memberships include a private online community and 24/7 support from a WW Coach, which is accessible through the digital app.

Weight Watchers programs

WW currently offers three membership options: Digital, Workshops + Digital, or Personal Coaching + Digital. WW Freestyle is the core program followed in all three of WW plans.  

  • Digital: For those just starting, the Digital plan gives dieters 24/7 support through an app and website. Members get access to WW’s database of more than 4,000 recipes and access to Connect, a private online community. The app also syncs with fitness trackers.
  • Workshop + Digital: For dieters who prefer a more personalized program, WW offers in-person sessions in addition to their digital plans. There are more than 3,000 studio locations nationwide offering about 14,000 workshops a week. With the help of certified coaches, members learn how to manage and maintain weight loss through healthy strategies. Memberships also include weekly check-ins with WW coaches.
  • Personal Coaching + Digital: The WW Personal Coaching + Digital plans provide tailored one-on-one coaching as part of its premium packages. The Personal Coaching + Digital plan doesn't include private check-ins, but it does include personalized action plans that help members meet weight loss goals.

Compare Weight Watchers pricing options

DigitalWorkshop + DigitalPersonal Coaching + Digital
Price per week*$3.07$6.92$12.92
Food and activity tracking
Weekly group Workshops
Personalized action plans
Price per week*$3.07$6.92$12.92
Food and activity tracking
Weekly group Workshops
Personalized action plans
WW pricing varies by location. Costs shown here are based on ZIP code 74119.

How to use the Weight Watchers food scale

The WW food scale comes pre-programmed with a database of more than 500 foods. It also gives you the option of adding in calories, protein, sugar and saturated fat for the scale to calculate, making it easy to weigh foods at home or on the go. The WW SmartPoints kitchen scale can be used to weigh foods and can save up to 10 favorites for future reference.

Foods to eat on Weight Watchers

Generally, WW dieters eat foods that are rich in whole grains and fiber.

  • Eggs
  • Turkey
  • Chicken
  • Oatmeal
  • Nuts
  • Fruit
  • Greek yogurt
  • Leafy vegetables
  • Fish
  • Beans
  • Avocado

Foods to avoid on Weight Watchers

WW dieters generally avoid foods that are high in sugar, salt, fat and calories.

  • Burgers
  • Pizza
  • Fried foods
  • Starchy vegetables
  • Donuts
  • Cake
  • Pie
  • Ice cream
  • Cookies
  • Alcohol
  • Soda
  • Butter

Weight Watchers FAQ

What do you get when you join Weight Watchers?

All WW members get access to the digital program, which includes a database of 4,000+ recipes, a private online community and 24/7 support from a coach. All memberships include access to WW’s app, where members can track daily activity and food intake to see your progress. Some members opt to attend in-person sessions or work one-on-one with a WW coach.

How do you lose weight on Weight Watchers?

WW encourages weight loss through a healthy diet and exercise. WW uses the SmartPoints Budget system, where food and drink items are given a number. Based on your weight loss goals, you’re then given a weekly and daily “budget” of points.

What can I eat on Weight Watchers diet?

WW diets are flexible enough that you can almost eat anything you want (in moderation). With the SmartPoints system, you can create foods at home that fit into your weight loss goals or eat out with family and friends.

How much does Weight Watchers cost?

Programs start around $3 per week, and the standard monthly cost for the introductory plan is approximately $19.95 before tax.

How quickly can I lose weight on Weight Watchers?

Most people on the WW program see a weight loss of 1-2 pounds per week. How quickly you lose weight on WW depends on your goals, activity level and lifestyle.

Where can I buy a Weight Watchers calculator?

SmartPoints calculators for the freestyle program can be purchased through WW’s online store.

Does Weight Watchers provide food?

No, WW does not provide food. Members are responsible for all their grocery shopping.

Does Weight Watchers have free registration?

Occasionally WW offers exclusive online specials when members can sign up for $0 and get 2 months free.

Is Weight Watchers worth it?

Yes. WW services are excellent for individuals looking to be part of a healthy community and get accountability on their journey. For a low monthly cost, members get access to WW’s website and app, which includes their WW Freestyle program and guidelines on their SmartPoints diet. Freestyle gives members a flexible approach to healthy eating, allowing for a personalized approach to weight loss.

WW (Weight Watchers) Reviews

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Online & App

Reviewed Sept. 19, 2023

WW takes your money and gives you no grace period. The app does not work well, the program cannot even look up easy words. When I spoke to someone about canceling, they pretty much told too bad, it is going to deduct until January of 2024. I will never use WW again. 20 years ago they were much better but now they are just money hungry and steal money out of your account for a service that they don't provide.

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Reviewed Sept. 18, 2023

I signed up for WW not realizing I was committing to 6 months. Life got in the way, and I am not able to attend any meetings. I never once used any service, and WW refuses to stop charging me. Their argument is, "You should have paid attention when you signed up, we can legally take your money, so we will." What a disgusting, self-serving organization. They are supposed to be helping people who obviously have eating issues, yet they don’t care at all. They just want your money. Every month I see that charge, I get a little sickened. Shame on you, WW.

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    Reviewed Aug. 26, 2023

    This company has a very old and good reputation, however, they put you on auto-renew, and, when it renews, it is typically for 3 to 6 months at a time. You cannot get a refund once they start billing, or re-start billing. They do not send notifications that they are re-booting your billing, either. As far as the "new" program goes: The points system makes little sense and I found it to be not effective. You can think of calories as "points" just as well as the WW system and keep control of your weight in a much more efficient manner - no charge.

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    Reviewed March 7, 2023

    I couldn’t cancel this fast enough after sign up, and first look at the program. It lists groups of foods that are zero points - but never could find the recipes or supposed community support they advertised. There was no how-to or guidance on the program, and no explanation where the advertised resources are. Even the billing was sketchy on what you’d be charged but I was able to dig that out (it wasn’t clearly stated - that should be looked into by the US attorney general). Within 30 minutes I decided to cancel. Per their terms, I had a right to within 3 days without any charges. It does state that clearly. I requested immediate cancellation and a deletion of my account data. According to my emails, it’s cancelled for the day after I signed up, which to me says I won’t be charged anything (my first month was no charge).

    You simply don’t advertise services that you can’t find. They didn’t even have a walk thru on the features like water or health tracking - other things you’re supposed to do. I'm glad I cancelled. I suggest others keep looking. WW has lost all their communication and customer service which before, with community recipes, is why so many joined. There are free apps if you want to log your food and not count the nine groups they say are free. I wanted to get recipes to learn how to keep my weight off. Used to once you met your goal you were allowed to stay and maintain. That benefit is gone too. I know many who left because of that one change. The company seems to no longer care. They seem to only want people who sign up and maybe forget they have a subscription. Deplorable.

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    Reviewed Nov. 12, 2022

    I purchased a lifetime membership at a great price. Unfortunately, 18 months later, I was a victim of credit card fraud and was given a new credit card number. As it happens, I had forgotten to update some automatic payments and the companies I dealt with were understanding and reversed any fees or reinstated my membership immediately. Weight Watchers had absolutely no understanding and said that they had no ability to reinstate my membership at the lifetime membership rate I had purchased. I went through my inbox and junk email to see if there were any emails regarding this; but, I have nothing, yet a weight watchers representative said that they had.

    I find it very hard to believe that a company this large does not have the ability to reinstate a membership. I was completely willing to pay for the missed payment and give them my new credit card number; but, it was met with no understanding. The offer they presented was almost double what I was paying and it would only last for 6 months. This is terrible customer service, in my opinion.

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    Reviewed Feb. 19, 2022

    69 year old, 6'4" 260 pound male who joined online WW program 5 years ago. Two years ago, I set a goal to get to my high school weight (195 lbs). Combined WW w/6 days a week workout program (weightlifting 3 days/Jogging 3 days). Achieved my goal in 6 months and reached 195 lbs, and have since, settled in nicely at 205. Waist dropped from 42" to 36". Chronic morning back pain disappeared. Could not have lost the weight with either WW or exercise program alone. Everyday tracking of calories (points) was critical in opening my eyes to how much I honestly could eat to meet my goal.

    I quickly learned that in order to have my nightly "reward" G&T (6 points of a daily 31 point allotment) I was going to have to eat fewer points for other meals. Exercising 6 days a week does give you some leeway in overall daily points, but not as much as you would think while trying to drop 65 pounds. Overall, WW was critical in helping me lose my weight, and is just as critical in helping me maintain the weight loss. It has become an integral part of my everyday eating regimen. Strongly recommend WW if you're struggling with weight and overall health issues.

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    Reviewed Feb. 17, 2022

    Weight Watchers was just a couple of words to me in the past...that's until my wife got me interested in it. Well...I went on this "purple plan". For over 40 years, I've had a hell of a time trying to lose weight. Every one of my old pictures show me with a gut. And I just couldn't take it anymore...I started on this WW purple plan with the help of my wife and that was the end of my weight issue! I lost 30 lbs+ and I never put it back on. Currently, in my 60's, I'm in the best shape of my life!

    I havent tried any other WW plans besides the purple. It worked for me because it allowed me to eat "any" type of food which I desired as long as I didn't exceed my 16 points a day..."so it does take a bit of will power". WW makes buying the right types of foods a breeze because of their food points program on my wife's cellphone. You can scan the bar code on any type of food in the grocery store and it'll state the "points value" per serving. I can then use this information towards my food intake management program every day... I absolutely think this WW plan is phenomenal and would recommend it to anybody who wants to lose weight. Thank you so much to Weight Watchers...!

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed Feb. 16, 2022

    I have been a Weight Watchers lifetime member since the 80's. Unfortunately I had to return. I returned to my goal weight in 2019 and remained at goal through the pandemic. WW permanently shut down the WW studio I attended. As a Lifetime member at goal, you did not pay unless you were over goal weight. When they shut down in person meetings/studio, they offered online meetings. I chose not to attend. Then WW decided they would change their policy and require you to sign in and report your weight despite lifetime status. They then charged my Credit Card for not signing in and recording my weight. When I caught on to this scam I called and cancelled my membership with a live representative, who apparently did not cancel my membership. I asked for a refund for the charges and was told a manager would contact me. Surprise they never did. However now they claim a manager contacted me via voice mail.

    They did not charge me for a couple months after I canceled May 2021. Then in October 2021 they decided they needed to resume charging me the monthly fee. When I called they said they had no record of me canceling and couldn't explain why they didn't charge me for 5 months but resumed for 6 months. They are now saying they can't help me from 2020 because I didn't return their voicemail. It is unfortunate because the program is great, however the management is very poor.

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    Customer Service

    Reviewed Feb. 7, 2022

    I cancelled WW 9 months ago. Clicked on the cancel link and never gave it another thought. They simply refunded one month and continued to charge me for 9 months. Refused to refund all. Could not replicate email confirmation.

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    PriceOnline & App

    Reviewed Dec. 8, 2021

    I joined WW many, many years ago and I thought it was a great program until recently. They always try to launch a new program to entice people to join. Normally when they do this they make sure all their customers have access to the new program via all accessible vehicles customers use. Well, that did not happen with the new launching of their program recently. They updated their program for vehicles of cellphones and tablets and did not update the program for customers who only have access to desktop and laptop computers only. Everyone does not have a cellphone or tablet and they don't care. I reached out to this company regarding this problem and they basically told me nothing will be done to ensure this level of customers will be updated so we can have access to the program we are paying for.

    So, you are not able to access every aspect of the program we are entitled to as paying members. The new program is flawed as long as they take this type of attitude. This is also very unethical to charge for services that are not being rendered to all customers. I am so disappointed that WW does not care and should have updated this program for every vehicle their customers utilize to access the program. Angry and disappointed customer.

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