Weight Watchers Reviews

I am writing to formally contest the billing structure associated with my Weight Watchers (WW) subscription, which I initiated in January 2026. Upon attempting to cancel my service, I was informed that I am contractually obligated to pay for the full duration of the 12-month term regardless of my usage or cancellation status. I found the disclosure of this "commitment period" to be insufficient during the enrollment process. In standard subscription models, cancellation typically terminates future billing; the fact that WW maintains a financial obligation for the remainder of a year is a significant and material term that was not clearly or conspicuously presented. Had this obligation been disclosed in a straightforward and transparent manner, I would not have agreed to the terms. I am requesting a formal termination of my contract and a waiver of all remaining fees effective immediately. I look forward to your prompt response and a resolution to this matter.

Invited to try Med+ via email, answered questions and told I qualified. Before you know it I am signed up for 12 months, even before I could understand the process or cost. So after video conference and reviewing plans, insurance won’t cover the cost of medicine and requested to cancel, believe I have been taken. I started WW back in 1974, rejoined in 2009 and been a good customer. Am extremely disappointed in the company.

What a scam. If it is such a good product why do they trick people into longer memberships that advertised.

I’ve been using Weight Watchers for years and it’s been very helpful and losing and maintaining weight until this last update where all lean meats and potatoes among others became zero point foods. I started gaining weight so I went to a calorie deficit and not using all of my points and I still can’t lose weight. I’ve looked into going back to the previous version that worked great for me, but apparently that’s not an option. Big fail, Weight Watchers.

I would strongly caution anyone considering signing up for Weight Watchers (WW), especially their long-term commitment plans. I enrolled in a 12-month plan in January 2026 under the reasonable assumption that if I canceled the service, billing would stop—consistent with how most subscription services operate. What was not made clear at the time of enrollment is that cancellation does not stop your financial obligation. Even if you cancel, you are still required to pay through the full commitment period. This is a significant and material term that, in my experience, was not clearly or conspicuously disclosed during the sign-up process. Had this been presented in a straightforward and transparent way, I would not have agreed to a 12-month commitment.

Don’t sign up!!! If you need to cancel out they won’t let you!!! WHAT A HORRIBLE COMPANY!!!!

They are 1000% a scam. I would give negative stars if possible. They led me to believe that I was signing up to receive GLP-1 pills for a year at a subscription price of $75 per month. I literally went on their site and chose that pill, selected it and started the process of getting approved and signed the contract. I then jump through hoops for a week providing them documents for proof of this and that. Then when they finally approve me, they tell me to select my medication and I'm thinking 🤔... I already did. Turns out the pills are an additional $150 per month, on top of the $75 that I'm paying for just existing I guess.

I signed up for the 3-month core plan. I knew I was committed to pay for 3 months. Unknown to me they re-signed me up for another 3 months. (Total of 6 months.) They will not cancel the plan, they are very deceptive in their business practices. If you want to do the program, look up the points for free online. They assign everyone 23 points a day. With 20-30 extra "weekly points" one day a week for a "cheat" day. Chicken, fish, legumes, corn, potatoes, vegetables and fish are all "free" points.

I enrolled in the WeightWatchers Med+ program through their website on Feb 2026 with the intent and believing that I will have access to the GLP 1 that is advertised. Its April 2026 and not only have I not been prescribed a GLP 1, Weight Watchers as well as my insurance has informed WW that they will not cover any glp 1s for the WW program. WW encouraged me to join the program that my insurance company has suggested as a condition in order to gain access to the medicine. So in other words, WW is not able to get me access to any GLP medications because the insurance won't approve it. What WW purposely neglected to tell me is that the program my insurance had me to enroll in will replace WW for my weight loss medication request. Once I got clarity of the situation, I proceeded to cancelled my WW subsciption due to WW not having a legal capability to fullfill their condition of prescribing or gaining me access to the weightloss med.

I thought but I was signing up for one thing but once completed I found out I was signing up for something totally different. And within minutes canceled. However, now they will not let me actually cancel until the year term is completed. This is deceptive business practices. I have been with Weight Watchers off and on for more than two decades and I have never had an experience like this. I guess their rebranding means that now they are not receptive to their customers at all. It's all about the money and nothing else.

Don’t sign up for the long term plan until you understand all of the hoops and additional costs. Not as advertised! Poor service.

I signed up late at night thinking I was purchasing GLP-1 medication access at a low rate. Within minutes, I realized I had made a mistake and immediately canceled. I never used the service, never completed intake, never met with a clinician, and repeatedly told them I did not want the program. Despite that, they still charged me and have continued refusing to cancel my membership.

The website is misleading regarding what you are signing up for, and then if you sign up in error and try to immediately cancel, they will not cancel until after your six-month subscription or whatever length of subscription ends. This is a deceptive business practice. Plus, you have to jump through hoops and wait for a huge amount of time to get through to a live person, and even then it is only on chat and not by phone.

They are a scam. They do not tell you when enrolling that the medication may take up to a year to work. Then they lock you in to paying for an entire year.

Read the terms & conditions closely! I joined the Med+ programs and can't get out of it - even though they are doing nothing for me. There is no way to speak to someone live with this program. Only through chat, and responses are slow and robotic.

WW partners with Med+ and is not clear on what clients are signing up for when they add it. Med+ is “separate “ from WW so WW can’t do anything about how their charges. But Med+ is billed as WW. Med+ has no phone number and only communicates by chat — on the WW app (but of course, WW says they’re separate!) — and they refuse to refund you for not using their services even if you have never met with them or had any teledoc appointments. They lock you into a 6-month contract that doesn’t even cover the cost of GLP-1 medications, then say you’re ineligible for a refund. It’s so deceptive and I will warn people to avoid WW altogether.

Recently signed up for a long term pass. I'm a senior citizen and not good on the computer. Was hoping to go to local meetings that I had good luck with but these locations closed. I've reached out to them for an early cancellation, however they are unable to work with me on this. Think twice prior any long time commitments. It may not be what you were hoping for. I would try a month at a time plan.

Deceptive practices. Watch out for their cancellation policy if you choose more than monthly. Decided on another weight loss program. I'm stuck paying for another 11 months. Spent almost 2 hours waiting for support. Would not escalate to a manager. Representative ended chat.

I would do a one-star review because I signed up, not realizing it went for a whole year, so I have to pay each month even tho I’m not using it. I called Weight Watchers and they wouldn’t help me out.

Good luck getting through to a live representative. Also if you cancel your membership, they will randomly select a future date for your cancellation that is well outside four months, so essentially you’re not cancelling. I’ve never regretted being a part of something more so than this in my Life! Do not recommend!

Run…Weight Watchers is not the same company it used to be. It has become a company that only cares about taking money from its customers. The clinic is a complete scam that uses misleading information to lock you into a contract. When you finally find out the real information they won’t let you cancel. The new app is absolutely horrible. Way too complicated to track food. So sad as a long time customer I have been treated so poorly. Once my “contract” that I am getting nothing for is over I will be forever done with Weight Watchers.

I used it before they updated it and the app worked like it was suppose to. I could automatically track my activity when it was connect to my health app, but the food journal was a little hard to keep up with. Having to manually track all of your food is harder to stay on top of. I cancelled my membership and then a few months later decided to try again. The update changed the appearance and stopped showing you the points you would get back from daily activity. Then it stopped tracking my activity altogether. I complained and the only suggestion I was given besides trying to troubleshoot the issue was to manually track my activity. Why am I paying for a service that doesn't even do what it was designed to do?

The program offers their app to connect with Fitbit. I’ve tried every option from Weight Watchers and others that I have found on the web. None of it worked. My main reason to subscribe to Weight Watchers was to combine the two and one to make it convenient. Weight Watchers says it does do this however it would not work. They will not refund the money for a service that I did not receive. I do not recommend Weight Watchers. Very disappointed. I have been paying for almost a year for a service. I am not able to utilize.

I am writing this review to strongly warn potential customers about this company. This is an absolute scam and a highly deceptive business practice. If you are considering signing up with them, I advise you to take your money elsewhere. The core issue lies in their complete lack of transparency. During the initial sign-up process, everything seems straightforward and reasonable. However, they intentionally hide crucial details and withhold the actual terms of their service. They make it incredibly easy to get started, completely omitting the heavy strings attached to your account. It feels like a deliberate strategy to keep you in the dark while securing your payment information.

Been a member on and off for many years.. was currently (like many others) in the $11/month app and was roped into the Wegovy option. I never even had my meeting with the doctor and when I asked to cancel I received a very “tough sh*t” type of response from a “Senior CARE Coordinator”. Good to see how they really care about their customers! Photo of response below. Needless to say I’ve cancelled the credit card attached to the account and reported to my bank that I tried to resolve it with no success and they are now looking into it. I’ll never touch a WW product again.

Poor customer service. Bills you before you even choose a plan to follow through with when you are just curious what they have to offer. Refunding is near impossible. It is all AI. No real people.

I signed up for WW online for GLP-1 for a 1-yr subscription. The agreement was pages and pages of legalese. Within 24 hrs, I realized that I had to get my doctor's permission, blood work, pictures of me standing on my scale and meeting with some sort of counselor. I was done. This all in the very fine print buried in the agreement. It looked so easy. I called immediately to cancel, within 24 hrs, not using any of the services, nope, can't cancel. It's a gotcha program. You signed up and now we gotcha for an entire year. Doesn't matter that you didn't understand, doesn't matter that you didn't use any services, you're going to pay for the entire year. What a racket. I've tried BBB, so far they're fighting it. I think in California, there's a law stating that a company cannot fool the consumer by burying the rules in legal terms. Next Attorney General. Buyer Beware!!

Was billed 70.00 monthly fee plus 25.00 for joining fee. I changed my mind within 24 hours of joining and informed them to cancel my membership and my appointment with a clinician to determine which GLP was best for me. I was told I wouldn’t get a refund and couldn’t cancel my membership unless a clinician determined I didn’t need the Weightloss drug. I will be reporting them to the Better Business Bureau.

Weight Watchers is now a scam with their new med plus program. I signed up thinking that they would help with my GLP 1 journey. Boy was I wrong. Not only did they not get approval for Zepbound, they said they could not get approval for Ozempic which I am already on and insurance covered. They offered a medication that I am allergic to. I told them I wanted to cancel my plan. I've only been on it 20 days and they cant get medication approved. They said no. I had to go out and spend 150 on labs to upload to weight watchers. Now I am out this money and the money I have paid plus a year contract. If you go with the basic plan it is probably ok but under no circumstances should you go with their med plus program they lie and then when they can not get anything approved you will be stuck with a high payment.

DO NOT SIGN UP FOR WEIGHT WATCHERS. IT'S A TOTALLY FRAUDULENT. GLP practitioners don’t know what they are doing and they will continue to charge your card even though you have cancelled the subscription.