Weight Watchers Reviews

I signed up for a three month program, and they started billing my account immediately! They are still billing my account six months later. I called today to solve the problem, but they still would not reverse charges, not even for this month. Even though I called, I just got another bill. Danna would not allow me to speak to a team lead and would not reverse this month’s charges. Do not do business with these people. They kept me on the phone for thirty minutes with no resolution.

When I signed up for Weight Watchers, I signed up for a 3-month promotion that was going on. The very day that the 3 months ended, they withdrew money out of my account for a new month. I immediately called them requesting they cancel my account and refund me my money. They told me they could not refund me my money. I just want other people interested in signing up to be aware that once that 3 months end, they suck it to you and refuse to refund you your money. Read the fine print no matter how tiny it is. You'd be better off to Google the points list and count the points yourself at home and not pay a monthly fee.

I started online 3 weeks ago. Personally, I have not had a challenge with the program but wanted a points plus calculator so that I knew what the points were when I was at the store. To say that it was a negative experience does not cover it. When I went in, they told me that I did not pay to have the privilege to buy products from them. Weight Watchers online is a completely different company than Weight Watchers meetings. They would sell nothing to me. The only option I had was to pay for a meeting (which was already over and join up) and then they would sell me a calculator.

I signed up for a 3-month plan also and after looking at the website, I asked to cancel. It's a very poorly designed site and had me totally confused. I am not a neophyte at computers and have been using them for more than 25 years, so I was shocked that I couldn't figure it out. I gave up after about 20 minutes and asked for refund. Of the $56.85, I will get $7.85. I understand (though don't like) that the sign-up fee was non-refundable, though now I think of it, this was supposed to be a "free" offer. But why I had to pay over $18 for a monthly fee when my month didn't even last 30 minutes is beyond me. I guess this is why the company founders are millionaires!

I signed up what they call Free Sign Up. I saw that it was also too difficult to navigate and it looked like any other diet where you just cut the calories as it was too hard to understand. I called and canceled and received an email saying there was no refund. I only had it for maybe 2 hrs but did not look at it for more than 30 min. They refuse to give a refund so this is a scam with the free sign up. I, too, think there is a law that a person has 24 hrs to cancel. We all need to pursue this scam and find a lawyer to do a group lawsuit. I do not think Weight Watchers does want the publicity.

I decided to pay every week rather than the monthly plan. It is cheaper to pay weekly than to sign up for the monthly plan. According to someone at their corporate office, because I have chosen to pay weekly, I cannot use their online tools. It doesn't seem like a good policy to punish those folks who want to pay weekly.

I was checking my mail on Hotmail.com, and there was this mail from Weight Watchers. I opened it. It said it was free signup and three months. I’m not sure about the amount, but they charged my card $56.85. I opened the program up and realized it was too difficult. I tried all afternoon and then I said forget it. I called them the next morning (less than 24 hours) to ask for my money back. I said that I wasn't happy with the program and it’s too hard for me. They refused and said there would be no refund. I thought there was some kind of protection law for the consumer. Can someone please let me know? I live in the state of Connecticut.

I signed up for the 3-month program. When I visited the website after signing up, I could not navigate the website easily and was not able to find food value points. I immediately wrote WW and cancelled within a matter of 10 minutes. I paid $57 and will get a refund of $7.95! Everyone knows this is not right. When the consumer is unable to get a food value point listing which is needed for calculating their daily intake, it's a scam.

Seven weeks ago, I signed up for a monthly pass with WW. I am a lifetime member and as such, my membership provided me with free access to e-tools. On November 15, I received the following email: "Dear Valued Member, Recently, you were sent an email from Weight Watchers Canada sharing future meeting room price change information with you. Please note that the price for the Pay As You Go option was listed incorrectly. It should have stated a weekly fee of $16.49* + $25 registration fee to join. Thank you! - Weight Watchers Canada"

I cancelled in July 2012. Now I received 2 additional charges and WW would only refund one payment. Weight Watchers are greedy jerks! Don't sign up unless you want to keep getting billed months after cancelling! The company cares about profits, not consumers!

My wife wanted to try their new web service, all the tracking and food information, etc. The charge was something like $59 introductory for three months, then $18.95 a month thereafter. She tried the service and after few weeks, she was just so frustrated with the interface that she stopped using it. They offer tech help if you need it, but she didn't want to. I did not know all of this until in August, I received an email stating that there was a pending PayPal payment, so I quickly tried to stop it, but it went through anyway. So, I logged in to the Weight Watchers account (henceforth referred to as WW) and followed the steps to cancel the account. I thought everything was fine, I was going to call and get a refund, but never got around to it.

I signed up for three months only. After three months, I realized that I still got charged for the next month. I could not find a phone number so I emailed the organization to tell them to cancel my membership and refund my money. I have repeated this request now for four months in a row. I am filing a complaint with my bank against them. They now owe me $100!

I hope someone starts a lawsuit, because if so, I'm in! I signed up for WW in January of 2011 for the three-month deal. I also did not know they had apparent "fine print" that said they would keep charging after three months. About 9 months later, I realized this (I admit, I don't check through my transaction history too often on my one credit card - lesson learned) and proceeded to call WW. I had to fight for them to remove 6 months of the prior withdrawals - still leaving me to pay the remaining months that I didn't realize I was being charged. "Fine, whatever, I'll chalk it up to my own negligence," I thought. But, from then on, I assumed they had done what they said they would - cancel the account and refund my account for 6 months. Stupid me never checked again until now - almost 9 months after the initial cancellation call at the beginning of 2012.

I tried earlier this morning to join Weight Watchers Online. The site stated that my credit card was not approved for unknown reasons. Yet my bank account is debited six times for the transaction! My bank told me that I simply needed Weight Watchers to send a fax stating that the charges were in error. I was lied to by a CS agent who told me that she'd faxed it over to my bank and had received a confirmation. My bank never received the statement. When I called WW back, the CS manager, who was tragically inarticulate, told me that those statements are not faxed from that office to the bank, that they were faxed to the WW corporate office and the corporate office would contact my bank after 2 days. What the **?! I need my money back right now and I will seek legal representation. Looking through these posts, it appears that mine is not an isolated case by far. This sounds like the makings of a class-action lawsuit!

I signed up for 3 months on Weight Watchers online. I was unable to use the online system on my computer. I submitted a support ticket and was never contacted. During the first month, I called tech support. They were unable to fix the problem and escalated the ticket and gave me two additional weeks of service since I could not use the tool. I never received any email messages or phone messages from support. I called to cancel my subscription and was told that their policy is to not give refunds, and since I was into my 2nd month, they would refund the 3rd month as a courtesy. I have never been able to use the system on my computer! The manager of customer support told me they had called me several times and sent me an email, but apparently, nobody left a message with a number to call back, and I never received email from Weight Watchers except for sales pitches. In the end, I got them to give me two months refund, but it took over an hour and I still never used the system for that first month.

I was on monthly pass plan and was not able to attend meetings. On August 30th, 2012, I cancelled for Sept/October. They still took the amount from my account and said they would not refund it because it was part of the customer agreement. I'm not asking for past refund for meetings I did not attend but for the next month. How can I be charged for services I did not receive?

Charges are billed 15 days in advance. On day 7 (8 paid days in place), my account was cancelled. I was told I could rejoin, after being a 3-year continuous member, at a new higher rate The supervisor told me that I was not cancelled and the old rate would be charged to my account 5 days from the date of this call. They do not take payments online in real time. Also, the phone staff do not understand how the billing system works and give false information over the phone. I received conflicting information about the $14.95 e-tools-only subscription. If they don't know, whom should a consumer ask?! I'm not sure how they can do business in such an archaic way for so long.

I joined Weight Watchers on the "Pay As You Go" plan because I am a retired senior citizen and that plan works better for me. I am not new to Weight Watchers and when I joined before, I bought your calculator to calculate my points and now that calculator is no good to me because of the new way of calculating points. I tried to use e-tools to calculate points and I found that "Pay As You Go" clients are not permitted to use e-tools. I don't understand why the "Pay As You Go" clients are paying more money than the other clients and yet, we get less privileges. That should have been explained to me before I joined. What a waste!

I paid for 3 months' online use. I do not remember any statement about automatically charging my account if I did not wish to renew, although the representative said it was there. I was billed for 2 months after my initial payment for three months. WW billed at least 1 week prior to the first day of the month. When I studied my statement and realized I was being automatically billed, I called a rep to complain. The rep indicated they are allowed to remove one month’s billing (this apparently happens a great deal), but refused to remove the other month. This is quite a scam and I would not recommend WW to anyone.

My experience resembles that of Cindie of Locust Valley, NY on 2/23/11. I paid for a 3-month program for my son as an application on iPhone. He tried it for a week and thought it was useless. Since it was my money, he didn't bother trying to get a refund (which, based on other chat, wouldn't have been a lot anyway). I was shocked to see a monthly charge for 4/14/12 on my charge statement generated on 5/10. I called Weight Watchers on 5/13 and told them same story that I hadn't used it and wanted the 4/14 charge credited and future charges stopped. I understood that would happen.

I have tried several times to join Weight Watchers Online. Each time, you have said my credit card was not approved because of an inaccurate zip code. Yet my bank account is debited not once, not twice, but three or four times for the transaction. I want my money back. You are crooks! I also went into your Mobile, Alabama office to try to sign up and the woman said she was too busy and to come back next week! I promise I am getting an attorney to sue you for your illegal business practices. You should be ashamed of exploiting people!

Billing practices of Weight Watchers: I joined WW online for what was supposed to be a 3-month subscription and later discovered that $18.95/month had been automatically withdrawn from my bank account for 2 more months. Thereafter, I called customer service and they were willing to reimburse me for 1 month's charge and I was told that I was supposed to send in a cancel request at the end of the 3-month period. This is a hoax to swindle people out of their money in hopes that the consumer will not go through the trouble of bringing legal action to fight it. It would be interesting to know how often a consumer was unaware that this would happen and how much money WW brings in from such unethical practices. The economy is just too bad to be playing around with other people's money like that.

When I subscribed to WW Online, I was not aware that I could not track foods using my iPad. WW kept all but $7.95 of my registration after I gave up on using their system. Even when using a desktop, their software defied logic. What leaves me irate is the failure of WW to respond to my request for a return authorization. I have sent three emails. When calling the 800#, I have been told that they cannot address concerns involving the store. My last email (sent March 24) has gone unanswered. This disregard for customers is inexcusable. Without the online program, the books and gadgets are unused and of no use. The info on the website states that without an RA, proper credit for goods returned is unlikely.

I subscribed to Weight Watchers Online on Saturday, April 28. I was charged for three months ($56.85) and a sign-up fee of $29.95. I changed my mind on Sunday and cancelled my subscription. I was told that I would only receive $7.95 because the sign up fee was non-refundable and $7.95 was the remainder after they took the prorated fee for one month's service. I was only with the program for one day.

Make sure and read the very fine print before you sign up with Weight Watchers! I signed up online for a one-month program. The iPad is the only means of online communication due to traveling. After attempting to get into their site, I kept getting error messages saying I needed to download flash player in order to get into the program. I could not download so I contacted Apple and they told me that I couldn't do that on the iPad. I called WW and told them and they absolutely would not refund my money even though I hadn't even gotten into the site. I fought it through my Mastercard and WW told Mastercard it was in their terms, along with a whole list of programs you couldn't use with WW.

After almost two years of asking, workers compensation finally has allowed me to attend Weight Watchers. Since exercise has been extremely limited, I have gained too much weight. The opportunity to join Weight Watchers was a light at the end of the tunnel. When I received my letter and information package from Weight Watchers, it included 26 weeks of prepaid coupons. These are to be turned in each week at the meetings. Then comes the glitch, no e-tools. So now I have an opportunity to help myself, but not all the tools to work with. I was told by the Weight Watchers W/C office that I could sign up online, pay for it myself and then ask W/C to reimburse me. Funny! W/C is already a battle. I would have to contact my attorney to contact W/C to get approval for them to reimburse me and one month later, I might have an answer.

I was extremely disappointed in your spaghetti with meat sauce product because I've always purchased your products and never had a problem with them. This particular time, your product had a funny taste to it. I was upset because your product is not cheap, but I always thought it was worth it except for this time. I am on a fixed income and cannot afford to have this happen again.

I am not an unhappy WW. I have belonged from back when it first stated on Long Island. My complaint is that we cannot find many of WW products (I have gone online and checked for a 20-mile radius). Our mtgs are packed. I would think there is a need and want for WW products in our area. I can only find 2 flavors of yogurt and few cheese products. Please reply and help to solve my dilemma. Thank you.

When I joined on March 9, 2012, I was told the next payment would be in April. They took out two payments already and March is not over. They were rude and when I talked to the supervisor and told him I had no money for food for the rest of this month, he said he understood and that's the way they do it. How can they charge you for something they have not received?

My wife has been eating WeightWatchers meals for a number of years. She recently bought some of the new meals that were for sale. Tonight, she had the beef in peppercorn sauce. The beef in it was two very thin slivers of meat about 1cm x 3cm x 1mm thick, plus one piece of fat. According to the contents on the ingredients, there should be about 11% of meat. This meal should be renamed peppercorn sauce with vegetables.

I recently purchased the Weight Watchers English Muffins. After tasting the first one, the rest of the package went in the trash. It was the worst! You would think that Weight Watchers could make something that was edible. I would tell everyone, don't bother buying this one. It's just plain bad! I wish I could get my money back.

I understand that when she lost all the weight, she was a good choice for representing Weight Watchers. But I am getting sick and tired of every time a Weight Watchers' commercial comes on, I have to hear her sing every time. Yes, I understand that she has a good voice and that she can sing. She should be selling the product and not, I repeat, not trying to sell herself and her career while she is currently working with Weight Watchers. I have thought about joining Weight Watchers more than once but that has forever changed. I will not be joining ever because every time I hear Weight Watchers, I cringe because I only see Jennifer Hudson singing instead of trying to do a normal commercial for your company. I have passed this along to others who feel the same way. Some of which are current customers and because of this, they are in the process of cancelling. It has gotten to where every time a commercial comes on with Jennifer Hudson, I change the channel until the commercial is over. Please stop the singing on every commercial. Sell the product and not Jennifer Hudson's voice!

I am an at Weight Lifetime Weight Watchers member. On April 16, 2011, I inquired at our local Fresno office about whether Weight Watchers phone app could be accessed on an old Blackberry phone. The clerk did not know but signed me up for the monthly pass saying that was the only way I could find out. The phone app did not work on my Blackberry. Your records will show that I have never logged onto a website nor walked into a Weight Watchers branch since April 2011. However, I have been charged for a monthly pass continually since April 16, 2011 without my knowledge. My secretary pays my bills. The monthly pass you've been sending goes out with all the advertisement trash. I am looking for a full refund of approximately $440. This charge is inappropriate and I should not have ever been charged for an application that does not exist.

I like the Weight Watchers organization and I think your products taste very good. I recently purchased one of your frozen foods--Teriyaki Chicken and Vegetables. It tasted very good and I have a suggestion. The organization promotes healthy guidelines, one of which would be to eat brown instead of white rice. I know that I'm not eating frozen foods because they are healthy but you could help by making them with the best choices possible. I think brown rice would have been a tasty and healthier choice!

I answered an ad for Weight Watchers which was supposed to be free if you sign up for three months. I paid the fee requested by credit card. The site was so confusing I changed my mind so I called them back within minutes the same day and cancelled. They sent a cancellation letter by email back to me and the following month, I found that they had deducted $56.85 from my bank account for the three months. I believe this was a fraud. The reference number on my bank statement is ** and the date of purchase and cancellation is 2/16/2012.

I went online to join weight watchers. I signed up for the three month for $56.56. Well, after getting on the website. It was very confusing and not user friendly, so I cancelled within a couple of hours and my credit card is still showing a hold for the amount and it says not refund because term up 5/23/12. Today is 2/24/12, so how can they still charge for 3 months and I cancelled within 3 hours. This is a rip off and I'm not happy. I would like to just go to the meetings.

I signed up to Weight Watchers. The next day, I cancelled via their iPhone app under contact us twice then sent an email, only to be told I could not have a refund. I called and a rude sarcastic lady told me that I was past the 5 days. I explained and was basically told tough. She refused to pass me to a manager. I want my $89.95 back. It's basically theft.

I saw all of the ads on TV and decided to look into it. They had a 7-day trial plan which didn't make financial sense against the 90-day program they are trying to sell. I spent a day on the website which was incredibly time-consuming and still couldn't find a good explanation or overview of their point system nor sample meals to follow.

I signed up for a 3-month subscription online, and I paid by credit card. Recently, I received an email from weight watchers that their attempt to charge my credit card for January was unsuccessful. Upon checking my credit card statement, I noticed I had been charged every month after my 3-month subscription. I emailed customer service and asked them about this, and I also asked for a phone number to talk to the responsible person. They did not give me a phone number, but they responded to my email.

My name is Joanne **. I am 53 years old and work as a fitness instructor and beauty therapist. I started Weight Watchers in October 2011 for two reasons, the first was to lose a stone in weight, as even though I am reasonably fit, I was still carrying extra weight and have done all my life. The second reason was that all the ladies that come to my classes and to the Leisure Centre that I work in are constantly talking about weight loss and food and asking my advice. Therefore, I felt the need to become more aware of weight loss groups such as Weight watchers.

On January 20th I went online to sign up for Weight Watchers "No Charge to Join until 3/24/2012". A credit card was given and I received my monthly pass. Excited, I headed to Weight Watchers on Shea Blvd in Scottsdale AZ. Much to my surprise I was told that I was not welcome to attend meetings there because I had not paid to join their Weight Watchers. I needed to call corporate and have it straighten out since I was not an Arizona member. So I called. Sure enough, you must let us reverse your charge and let us charge you the appropriate amount. I said no thanks. This sounds like fraud to me. So beware, you may not get what you pay for.

I purchased a $194, 17-week membership last week. I attended the meeting at which no program info was provided. I read all of the materials and I still couldn't figure out how to calculate my "Power Points."

I have been trying to get a part-time position (receptionist or leader) at Weight Watchers for over a year now, which is how long I have been at the WW goal weight, not the doctor's. Our At-Work instructor keeps telling our group that they need leaders in this area and that the district manager and one other person is driving 70 miles one way 2-3 times a week to hold meetings here because they do not have enough leaders to cover this area.

I paid for their 3-month plan and used it. It was OK. They have since been charging my credit card without any notification. Shouldn't they be required to alert you that they will be charging you like most companies do, or send a receipt? I agree - they used to be a trustworthy company. Do they really need these tactics to make money? Maybe the plan doesn't work for the majority and that's why they use this method to scam people. Are there enough people for a class-action lawsuit? How does one start the process?

In the past I have paid weekly. I decided to sign up for the monthly membership. They charged my credit card on 9/28. I had asked at that time when the next charge will be. The helper stated towards the end of next month. Perfect. As I pay my CC off at the middle of every month. I received an email on 9/20 stating after several attempts to charge my card they cancelled my account due to lack of payment. Why is it, if on average you are supposedly saving more by paying by the month, am I charged 9 days prior to my last payment? The real stinker is, they cancelled my account and I do not have access to meetings or tools, but I am paid through 10/28. That is just shady. I understand business, but really? I prepay for the month and you cancel 9 days early?

I had my daughter enrolled in an online service. I debited the card for over a year but had to change my credit card number because the number was stolen. I forgot to call Weight Watchers to tell them that. Instead of sending me an email letting me know that the charge was not going through, they closed the account. I called them to let them know what happened and gave them the new credit card number, but they are going to make me pay the enrollment fee again by signing up as a new member. That bites!

On the Internet Weight Watchers Online advertised a waiver of the $29.95 signup fee if one signed up for a 3-month Weight Watchers Online subscription by the deadline of August 6, 2011. I went online in the evening of Aug. 6th and signed up for the deal, giving my credit card to pay for the 3-month subscription. When I then sought that evening to log into the WWO Web site to begin working with the program, I was not allowed into the site. I discovered that the log-on page to which I was being automatically directed to was actually a log-on to WWO via Facebook! I found a regular WWO log-on page and tried again, still without success to log on. I then located contact information on the Web site (available to anyone) and, without ever logging on, I sent an email message alerting WWO with the problem.

I attended a meeting on 3/14/11 and signed up for their monthly program ($39.95). Within 3 weeks of signing up I contacted WW to cancel my subscription. Then they charged me another $39.95. I have repeatedly asked WW to credit my account as I only attended one meeting. I will eat the first $39.95 but not the second charge as I cancelled my subscription within 3 weeks of joining.

I joined Weight Watchers and signed up for automatic debit paid monthly. First it came out at different times of the month; then they finally got that straightened out. Of course, they want their payments on time! When I went to cancel my payment transaction and subscription I called them and waited on hold for 10 minutes just to get to customer service. I was told by customer service that they could not refund my money until I received my monthly pass in the mail, which could take 7 to 10 days to get. After that wait I then have to mail the monthly pass back to them in New York where it will take an additional 4 to 6 weeks before my money is refunded. I asked to talk to a supervisor and he told me it was their policy and they wouldn't do anything for me either. It was never explained to me when I signed up. Gee, I wonder why?

I signed my daughter and myself up for a 3-month trial for Weight Watchers' online program. Upon checking my credit card statement, it appears that I continued to be charged for an additional six months. When I spoke with the company, it seems that hidden in the boilerplate is a statement that if the subscription is not cancelled it will continue forever forward.

I thought long and hard before deciding to invest $55 to join Weight Watchers online. I thought I would get all of the information I needed online to do this diet successfully. After signing up for the 3 months for the $55 special and logging into the website, I realized that I would have to invest even more money to buy the tools to truly be successful at this diet.

I signed up for a special three-month trial. I only logged in twice before realizing the website was confusing and not very helpful. I never gave it another thought until my husband asked me why we had been charged for the last 9 months for Weight Watchers on our credit card bill. I missed the fine print (assuming it was there) that stated I would be charged every month unless I cancelled. I called mid-September and asked to be cancelled and was promised that I would not be charged for September. I then asked to speak to a supervisor regarding a refund on the previous 9 months. A supervisor called me back the next day to inform me that the most they could refund was 3 months. When I received the October credit card bill, they did credit me for 3 months but charged me for September.

I applied for a part-time job at Weight Watchers and did a phone interview with Tracey. She told me that I didn't qualify because I wasn't a member of Weight Watchers. What happened to fair and equal job opportunity. I think it's discrimination and should be dealt with. Basically, I can't work there unless I'm a Weight Watchers member.

I signed up for and paid for a certain plan, when that time period ended they continued to bill me. Why would I select a certain amount of time and then be randomly billed? Why didn't they ask me if I wanted to buy more time? The website is difficult to navigate especially if you don't visit it often. There is no phone number to call for assistance.

I have been informed that I could only cancel by phone, email or in writing. On 11/07/2010, I have asked WW to cancel my subscription. I have not had a response and I have been charged for the second month only 8 days after the first payment. It is funny how I was able to sign with a live person to join, but now my only option is to call or go online to cancel, yet no one response. Trying to get a hold of your customer service is very difficult. I find that it is very easy for WW to take my money but when I ask for the subscription to be cancelled, it is not acknowledged.

I cancelled my monthly pass membership in April, 2010. I received a confirmation via email of the cancellation of membership as of May 12, 2010. WW still continued to charge my credit card after that until June 23, 2010. Their website is so confusing especially if you are trying to cancel membership, like it was designed to confuse. There should be a class action suit against them. I am the sole wage earner and $39.95 a month makes a big difference in our budget.

I signed up for WW online. I had problems accessing the site. I also was not happy with the format, etc. I tried to cancel that same day and finally got a response, saying that I would get a $6 dollar refund, having just paid $54 that morning. Like everyone else that has written, I feel like this is a scam. Shame on Weight Watchers. They used to have a good reputation.

I signed up for the 3 month pre-paid plan with a free sign up etc. I used the online service for 10 days. It was such a hassle to log on because I have a MAC, and use Google chrome as my browser - which is not WW online friendly. I found the site to be dull and the information regarding the points was basic information anyone can get. Long story short - the website was not for me. I canceled the membership 10 days later and requested my refund which was $5. I was confused, because they said the membership sign up fee was free and were now charging me for that. Plus, my monthly fee was inflated. This is not something that is disclosed in plain text when you sign up!

My sister in-law and I decided to join the online weight watchers thinking we would have the same flyers and info as in the meetings. I signed up online (thank God she waited) and paid for the three months equaling 53 and some odd change. Two days later my daughter had a seizure and was hospitalized for two days. Thinking I would get my money back minus the two days of service, I canceled my account. I didn’t have the time or money to log on everyday. Like others, my refund after two days was 5 dollars and odd change. Pretty much told me, “Sorry, you lose.” Wanting the service I paid for, I asked to resume and once again, “Sorry, we can’t resume once canceled.” So I pretty much gave them money for free. The money that I paid for nothing could have been used for the medication deductible for my daughter’s emergency seizure medication, for helping people they sure did not now. I can’t trust any business.

I signed up for Weight Watcher's monthly pass and was billed for the first month. I lost my card and, just to be safe, withdrew my remaining balance in case it had been stolen. I knew I had a charge coming, but it was 15 days away, and I figured I'd replace the money before then. Then I was billed for the second month, only 15 days after the first payment, without having been told that was the policy. The first three billing FAQs on the website is regarding this issue, so it's not as if they're unaware of the situation. This is a known problem yet there is no transparency. I over drafted by more than $20 and will have to pay a hefty fine from my bank.

I paid online for three months of the online plan. Since doing that, I found that I could actually attend meetings, which I need. I tried to cancel online today. It said that I would get $5.95 credit. I paid for three months. That's crazy. I feel it's cheating, by making it seem easy to pay online, and taking three months in advance. If I don't get all my money back, then it's fraud, on their part.

I purchased the Monthly Pass option (prepay for month ahead) to save money; out of numerous meeting days/times, I can only attend Thursdays. Thanksgiving '09 fell on Thursday, and Corporate says no credit given as I could attend other days. Same thing will happen Christmas Eve '09, so I will end up "eating" 2 weeks of my hard-earned money while cash paying members don't lose a penny by not attending when a meeting is not going to be held.

I signed up for Weight Watchers on June 25, 2009. I understood the cancellation policy and that I would have to wait for another billing cycle in order to have my account completely cancelled. My card says "valid until 11/24/09." I feel this date is ambiguous because I would think that since I opened my acct. on 6/25/00, my acct. would not close until the end of the day on 11/24/09 since I paid the monthly fee of $39.95. But instead, my acct. and ability to use my online tools actually turned off on 11/23/09, I am assuming at midnight, because I was unable to access my tools in the early morning hours of 11/24/09. This is stealing one day of paid services from the consumer. I also asked twice for a contact phone number so I can address this issue via the phone, but the online customer service rep, "Tareq", said that I would have to continue online. I again rephrased my question to have it be addressed, but now I am being ignored by the rep altogether. He/She did not answer the question I presented and only said, "thank you," for using WW.

I'm unable to access the website. I've paid for 3 months of service starting July 12, 2009. I have no way of contacting them without accessing their website. Unbelievably frustrating. I'm paying for a service that I can't get. I have an attorney that I will contact if this problem isn't fixed soon.

I was really looking forward to my mushroom & broccoli wedge melt. There were 2 long hairs in my food. I have just finished being sick. I have been buying Weight Watchers' food for some time. This is now the second time hair has been in my food; the number on this pack is Ro1 01 2805757. Please make sure the people packing have the hair covered up. I can't stop feeling sick!

I have tried more than once to cancel my membership. I signed up for a three-month membership and prior to the expiration, I e-mailed the company telling them I no longer wish to remain a member. They automatically charged my credit card another month's membership. They said they could not find a record of my cancellation of membership.

I feel very upset being treated rudely before the meeting. I was refused service and needed to stay again in a long line to be weighed. People before me did not have to go to another line and they were weighed in. Will the group leader ever stop talking about herself and let other people share their real life experience?! How they lost weight ... The group leader herself seemed not very compliant. She does not portray a slimmer person than I with my 160 pounds. My MD suggested 15 pound loss and I feel I and others do not receive helpful support. We need a lively and kind person to inspire. I wasted my time there and I may not be successful since I have limited financial means for going to other WW meetings i.e., at Sunset Blvd, etc. Any help coming or response?

I was eating a Weight Watchers vanilla-topped chocolate dessert when I came across something hard. In fact, I bit down on two hard objects, which I luckily spat out before I swallowed them. There were two solid plastic beads that were placed on the top of the dessert along with the chocolate and vanilla pieces. I couldn’t finish the dessert. It put me off eating it and almost pulled my filling out.

Last night, I found a wooden stick (or what appeared to be a wooden stick) inside the shrimp marinara sauce of a Weight Watcher's frozen dinner that I had purchased for dinner. The object was a dark brown color (almost black) and about 2 inches long. When I broke it in half, it was clearly evident that this object was a piece of wood. This is the product information: product identification panel 5077339-003, best by 09/28/2010 PC8J05F1150. Please direct me to someone who will be able to do something about this, as the object presented a choking hazard and I find this to be a very serious issue. I have saved my receipt number, the container (with the stick) and packaging (which contains the product identification panel).

I purchased several Smart Ones Weight Watcher Frozen meals for my lunch at work. I microwaved the Chicken Piccata. Upon opening the Chicken Piccata with Wild Rice to stir it and place it back in the microwave, I noticed a large curled fly larvae (maggot) lying on top of the rice. I immediately lost my appetite, and called my local health department who then told me to call the Department of Agriculture because the meal had chicken. It will be three weeks on Friday, and I still have not heard from them. The dinner is still in the freezer at work. I called the Heinz company wherein, they apologized. A few days later, I received a formal letter of apology and coupons. That is a royal slap in the face. I cannot bring myself to eat packaged foods. As a matter of fact, I have not eaten any form of meat since that day. On the day I discovered the maggot, my co-workers took the frozen dinner out of the freezer and stirred it....and discovered more maggots. I am physically ill just thinking about it. How in the world, can a company be nonchalant about its products and not give two squirts about its consumers?

I love most things about weight watchers, the only thing I have a pet peeve about is the short expiry date on their pre-paid coupons. I bought some coupons, about 3 months worth, in the spring of this year. I missed a few months and then when I returned in the fall I found out my coupons expire on Dec 31, 1007. I find it strange that the expiry date would be less than a year. I paid and now I am losing about $100.

I will never go back to Weight Watchers. If it was easy for me to lose weight and maintain I wouldn't have needed to go to Weight Watchers. They are supposed to encourage and support people to lose weight and maintain a healthy weight, not shame and discourage them. I lost my job, I don't have the money to go to another weight control company. Since the encounter with Linda, I have been using food for comfort and gaining more weight.

I have two experiences that were not favorable for the Weight Watchers Team. My first meeting about 1 month ago was with Lauren at the Forest Hills location. This was the last meeting one could attend at the $9.95 special. The entire meeting time was very disruptive, and at no time did the Instructor stop to gain control. I find this to be very upsetting and unfair for those who have paid and came to learn this program. Constant talking and interuption during the meeting-discussions going on that did not pertain to the purpose we were all there. I had to shhhing people, at one point I asked Lauren who was the instructor here because everytime I asked a question someone else buted in and answered and as stated before she did not put a stop to this. This meeting was a waste of my MONEY.

They have taken $60 - $80 that they are not entitled to out of my account. The last payment taken just two nights ago. I am sending through another cancellation request today.

On 1/17/02 I saw a segment on TV about weight loss (I believe Channel 2) and found out that Weight Watchers had a website. On 1/18/02 I decided to try it. I was stupid enough to subscribe via e-mail and gave my credit card number to be invoiced for 44.95 (I believe that is the amount).