Weight Watchers Reviews

I am so disappointed in WW. I thought they were legitimate but are scam artists. My bank found that WW was charging my account a bunch of different charges, the largest being 135.00 in 1 day. They didn't let the charges go through. Thank God. I tried to cancel but WW said it would not cancel for a year. This is false advertising and bait and switch so I brought fraud charges against them through my bank. We will see what happens. I never received the GLP1 because the App does not work so I can send info in. Big mistake. I will never do business with them again.

Your online service to cancel a membership will be reported to the Better Business Bureau. You need to find a better way of making money than charging a persons account when the individual is completely dissatisfied with your service.

Weight Watchers remind me of timeshares. I'm so sorry I did not do my homework about these complaints. I did the enrollment process for WW to suggest a Program, of course they chose the Med+. I signed sup 21 Feb 2026, informed them on 22 Feb 2925 that the Med+ is not for me because of the drugs/meds was not good for me. And You know the rest. They should be ashamed of themselves. I even tried to switch programs. Their AI chat said no! Bluntly wrote that I will have to pay the $74+ for a whole year. God does not like ugly WW...You will reap what You sow in Jesus' name. Amen.

Weight Watchers is scamming people by locking them into to extremely long contracts when you enroll and not letting people out of them if change your mind or no longer want the service. I tried canceling my membership with customer service rep (Becky) today and she was zero help and unwilling to let me cancel! I felt like I was talking with a shady used car dealer. You know the type that immediate refers to paragraph that you initialed when you signed up for something you were unaware of and is constantly defending their shady practice. Buyer Beware!! This is not the company they use to be at all. Think before you act.

Do NOT be fooled on the 3 month $15 plan. It auto renews at the end of the 3 months and mine was going for almost an entire year using the next plan up, with me not knowing. I had deleted the app and not used my account at all after the 3 months- yet was able to receive no refund. I highly do not recommend this program due to its trap and ungraciousness.

I am extremely disappointed with my experience in the Weight Watchers GLP-1 program through Weight Watchers. Communication has been consistently slow, often taking days to receive responses to time-sensitive messages. Continuity of care has also been an issue — my assigned clinician has been switched twice without explanation, making it difficult to build rapport or maintain a consistent treatment plan.

The Jan 2026 app update worked well, at first. After 2-3 weeks of use, I noticed the activity tracker was not working properly. I would try to add activity to the current day, but the tracker would add it to a random day from the week before and would even duplicate the time of any other activity already tracked for that date. Sometimes the activity tracker would not allow to change the number of minutes for the activity. I called for tech support and was issued a case#. The next day, my calorie range that had been 1100-1300 had mysteriously changed to 1700-1900. I tried checking the settings and saw that my settings show that I am menopausal and breastfeeding! I was unable to turn either of those settings off.

I recently joined the Weight Watchers Med+ plan. It 75 a month plus medication cost. After joining I found that my insurance isn't covering the meds and no longer need the med + plan. They will not allow me to cancel or even change the plan. Expect me to pay 75 a month for something I am Not using. It's ridiculous! I would stay on regular lower cost weight watchers but not this plan. They are ripping ppl off. They should make sure you are able to get the meds before they lock you into a plan. They make you pay for the membership before you can do anything else. I have been on weight watchers before but very disappointed with the service I got. Told me they wouldn't even discuss canceling or anything with me anymore.

I liked Weight Watchers in the past, so I thought I could trust them. I wanted to start Wegovy, and I thought I could not get a reasonably-priced prescription through my doctor. I told WW that was the only reason I was signing up. Turns out that Wegovy IS now generally available as of a few weeks ago, and I only needed to go to my doctor. I would have expected an honest and responsible organization to let me know that, instead of letting me commit to a 6 months' membership I do not need at $400+. Due to WW's deceptive withholding of information, I asked to withdraw from the unpaid 5 months, but WW refused.

I have signed up with the Weight Watchers program and the doctor tried to contact to me but could not connect to my phone so I didn't think anything about it. So I called and cancel my program in Dec 2025. So then I find out that they have taken 99 dollars out of my account in Jan and Feb of 2026. I called them and ask why didn't they stop my program. She had nothing to say about it and I could not get my money back. They took 249.00 dollars from me. Didn't talk to a Doctor or get any medications from them. They are a big joke ripping people off. They are a joke of a program. They are a scam big time. Don't trust them. I would not ever go through them ever again.

I recently looked in the WW Med+ program but did not complete the questions nor agree by checking the box at the end of the questions to term and agreements or to be charged for the program. WW charged my credit card the increased amount (from $25 to $74) without providing any extra services. When I attempted to clear this up I was told by a care coordinator that I had agreed to the program which I clearly did not as I have a screenshot of the box that was to be used to agree which remained unchecked and therefore no consent was given. I have been a b member of the basic plan for an extended period but I never consented to the increased charge or enhanced plan. They are insisting otherwise. I want to sever all connections with WW as they are using deceptive business practices. There are many online complaints attesting to this citing the same complaint.

They have been charging me since 2023 even though I cancelled. When I called, they refused to give me a refund. I have not received a single receipt that I have been billed on a monthly basis since I called to cancel and they put all the onus on me and my bank. Don't join. It doesn't even work. Make lifestyle changes and get mental support to help give you the mental scaffolding you need to instill lasting behavioural changes that will benefit your health. Don't choose Weight Watchers, they are just after your money and if anything goes wrong, they just cite the law and blame you. They have no compassion or care for their actual customers. They don't care about your health, they only care about your wallet. Their senior advisor, Jerry, was especially unhelpful and lacked compassion.

Buyer beware!!!! Weight Watchers is doing unscrupulous practices by baiting people into their membership and charging credit cards for six months. The service has nothing to do with the weight loss drugs. They also provide only artificial intelligence and no customer service related to weight loss drugs. Think before you act.

I love the WW Program and have used it two separate times. I lost 12 lbs the first time and 13 lbs this last time. I was very pleased. The system is very easy to follow and allows you to eat what you like by just cutting back on others. The old phone app was awesome, easy to update, see daily totals, etc. The new app is absolutely terrible! You are unable to see a breakdown of your daily total, it is hard to update an item once it is entered, and there are so many other issues! Please go back to the old APP....I can't use this one!

I had an unbroken streak of more than 150 days of tracking and I was losing weight. Then they changed the app and I can barely figure out how to add a food and I definitely can't figure out how to delete one if I make a mistake. So sad. And they won't refund me anything: they do not prorate and I have paid for a year's membership. So so sad.

The new programs are a SCAM! The company promotes the weight loss meds and how they can make them affordable for all. IT IS A LIE! Then when they can't do what they said they could you still have to pay for the program, that you had to sign up for before you could see the price of the meds, even though they failed to help you. Don't fall for it!!!

I did not realize I was signing up for 11 month subscriptions at 74$ a month. When I attempted to call for clarification the chat bot did not recognize my birth date or credit card and would not verify my account or allow me to talk to anyone.

I'm unhappy with WW. I've used the point program for years and found it very easy to use. I had such trust in WW and after reviewing so many different options online, I decided I wanted to check out their GLP program. WW website said they offer such great support and professional clinicians to walk you every step of the way. I was disappointed that I had to sign up for at least three months at $84.00 to join the GLP program before they would even work with me on options. Its all done through chat so if you need a question answered, be prepared to wait at least 24 hours and then if you respond right away, it is another 24 hours before any response.

Very deceptive sign up online with no way out. I signed up online for 3 months. The site shows Wegovy medication and the sign up also shows the pills. But the meds are NOT included in the sign up. It's $249 for 3 months of their program only--NOT for any meds. I've included screen shots below of what you click on. I realized this after speaking with a WW NP 4 days after sign up. I tried to cancel but they refused.

SCAM. I would say they have terrible customer service... but they don't have any. YOU CAN NEVER CANCEL. Can't get anyone on the phone... Can't get anyone on the chat.... The app is so bad... it's actually funny.

BUYER BEWARE!!!! They don't tell you that once you sign up you can't cancel or change plans. They also don't tell you that the only thing covered under the $45.00 a month is **. The ** and ** go thru your insurance first and then you pay what insurance doesn't cover! I would not recommend this program to ANYONE! It's a money-making scam!

Do not join Weight Watchers! They are scammers! I signed up for a program for $74 per month, which I thought would include their program plus the Wegovy tablet. Their advertising was very misleading. You really had to read the fine print to see what they were up to. I called to cancel the subscription after I found out, and they basically sent me the contract I signed, and it will be canceled next year. So therefore, I can’t cancel it. I am 67 years old and on a fixed income. I am so angry with this company. They cannot continue to scam seniors or anybody for that matter with their misleading advertising. Do not join the Weight Watchers program!

This place is a scam. I accidentally joined. Tried to cancel the minute I hit submit. Can't get a live person. Can't get thru and now I am stuck with 74 a month and can't get a live person to talk to. Oprah owns this company. She should be ashamed of how it's ran.

WW was a respected brand for decades. The new plan is a rip off. Lied about getting an authorization. My insurance requires an authorization when used with comorbidities along with the manufacture coupon. They lied about having authorization. Still billing me $74 a month until September. Refuses to accept my government plan requirements for optimal coverage and no phone number to talk to a live person.

First off it’s not right to have to put a credit card in between know if we are able to get the medications. You do so you can take our money and not give us anything in return. You rejected me for the medication. Yet you continue to charge me for the program. I even paid the $99.00 to cancel this program. I don’t think it’s right for you to do this to anyone.

I just cheated Weight Watchers. I accidentally went on their Weight Watchers clinic section. And I must’ve hit something where I agreed to the plan for three months. They immediately took $50 out of my checking account. When I tried to call there is no phone number available. When I went online in their chat, nobody contacted me. Then they told me that the three day rule for contracts doesn’t apply to medication. They said I was ineligible for a cancellation of the three month policy. That means I am being forced to pay $50 per month. I’ve been unable to talk to anybody about anything at Weight Watchers. They have gone downhill. They are horrible. I’m canceling everything and I’m going to try to avoid paying the remainder hundred dollars. They are now a scam Company.

I was deceptively roped into signing up for Wegovy drugs through Weight Watchers at the affordable price of $74 month mandatory for 12 months. I was already a member at $11 month using the app. I didn't even know if Wegovy would be a good fit for me but thought I would explore the option given the $74 price. Barely into their process w/o my taking the drug or even filling one prescription, I learned that it will actually cost $74 a month PLUS upwards of $149 a month additionally for the drug. That is not how I was led to believe. The support that is valued at $74 a month is a joke-it is all done through messaging in their app, sometimes taking days for a response.

The MedPlus program through Weight Watchers is a complete scam. I signed up for the 12-month program because it was their best deal, but after just a month of trying to use them to get GLP one medication, they have taken so long to respond and are not helpful at all. The only way to contact anyone is through the online chat, and when you call the customer service phone number, they simply say they cannot help you and that you have to go through the online chat. I have sent numerous messages over the course of a few days and have received no response. I tried to cancel my membership, and they insist on continuing to charge me for the 12 unused month in the future. I would not recommend using this company to get GLP one medication.

Although I just started using (after many, many years of being a Weight Watchers fan [with and without app]); I can’t update my food line item. There’s nowhere to update portion or remove. (Not obvious to me anyway.) I tried to swipe left, and nothing happened. Am I missing something?

BUYER BEWARE. YOU CANNOT CANCEL YOUR MEMBERSHIPS FOR ONE YEAR!! LEARNED THE HARD WAY!! I had a membership but in small print they put you are locked into the membership for one year and no way to cancel it.

I think WW misrepresents what they offer. If you sign up for a program and do not want services, while the website says "cancel anytime", you are not able to. They force you to pay $74 per month for 12 months of services not rendered. If you tell them you are not getting services and you cancelled, they are not willing to cancel the membership or subscription. FILE with the BBB, FTC and states Attorney General Office to raise awareness about this bad business practice if this has happened to you. I have! The cancellation for any service or membership should be complete and immediate upon request. They take advantage of people and do not explicitly state that whether or not you want to continue even if there are no services rendered, they will continue to take your money. This is an utter disgrace and no other providers behave like this (without the option to cancel).

BEWARE. This is not a company you should give your credit card to. In addition to that, it did not work. I tried to quit and they said I could not quit until June. ARROGANT RIPOFF. Never again. BEWARE!

I wish I could give no stars! Weight Watchers is horrible. Save your money! It is a scam. I got baited into signing up for a 12-months membership to “save money”. My whole purpose for joining was to get on a GLP-1. Understandably, you are required to have labs drawn prior to starting medication. However, they don’t have a contract with any labs in my area. Therefore, they told me to have my PCP order labs.

Run, do not walk! This is a total scam. I wanted to cancel as I can not afford this. They refused. I tried to tell them I will not pay. They don't care. Please stay away from this plan. There are much better ones out there.

Keep in mind when you try to sign up for Weight Watchers they will screw you over. I signed up not even two weeks ago. I decided I didn’t wanna do it. They are refusing on every level to cancel my membership even though in the contract it says they can. They just don’t want to they will make you pay for a whole year if you don’t use their membership and it’s unfair and they need to really redo their contract. If somebody wants out, you should be able to be let out. I’m not asking for a refund. I’m just asking for cancel it. And it’s a whole back and forth with people on a computer. There is no customer service. They won’t even help you. They don’t care whatever you do. Don’t sign up for them. It’s not worth the headache.

I pay $77 and some change per month. You don’t get to speak to your care team on the phone. Everything is via chat. More than not it says that their turnaround time is two days because it’s very busy and then when you order the GLP one they do so without your permission. I’m now waiting for a $349 refund because they ordered it without me approving anything. This is the worst weight loss I have ever been through. Do not waste your money. They put you in a 12 month contract which you can’t get out of. I haven’t talked to anyone since September 25 of 25. It is now January 19 26 yet I’m still paying the $77.38 a month.

Stay far away from anything Weight Watchers touches. Went to the website to get info on weight loss shots and somehow got tied into a year's worth of $74 month payments for a service I never used and cancelled immediately after reviewing what the dishonest company had to offer. Weight Watchers is a huge scam. Be careful.

The new app is horrible - if I could give it minus stars - I would. Can't delete food. I am now up to 168 eggs today!!!!! This is the absolute worse. Loved it last year, Don't know why they changed it so drastically,

Same situation is another person here. They took my money and I find out that I'm not eligible for their program. They will not give me my money back and will continue to Bill me monthly. They care more about money than they do about happy customers. I am so disgusted by them and I've lost $25 plus another $74 for a year.

Signed up 12/29/2025. Could not get thru the questionnaire. They wanted my blood pressure, heart rate and then asked for a copy of my blood work with my name & personal info on it. I don't know how to download to them. If I had known they would not give me the meds without my complete medical history I never would have joined. I used Weight Watchers 3 times in the past. It does not work. I only joined to get the meds. I would not give them my personal medical records even if I knew how to download it. They should inform you that they want your medical records before making you join first to find this out.

I signed up for WeightWatchers because my insurance would not cover my GLP1. (BIG MISTAKE). What I didn't know is that Weight Watchers will continue to charge me $74 per month even though I want to cancel. They FORCE you to finish out the duration of the time you signed up for. So for a year straight even though I wasn't using their programs they continue to charge me $74 a month. NEVER AGAIN!!

Within SECONDS of signing up on the Weight Watchers website, I immediately went back into my account to cancel the membership when I realized the system had applied the wrong membership term length. I had selected the three month program and after clicking submit it showed 12 month. Thinking it was a glitch, I canceled my account through the portal so that I could resubmit the correct term. It stated that my membership would be terminated one year later.

Sadly, Weight Watchers is a suck you in and bleed you program. I signed up, hoping for one of the Med+ programs that are covered as part of the plan. I already knew that the GLP-1s are not covered by my insurance. I had my initial consultation with the care team two days later. I found out that I would not qualify for part of the Med+ due to my medical status, and would only qualify the lowest performing medication. I immediately tried to cancel my membership since I obviously would not get my money's worth.

Very dissatisfied. Weight Watchers rolled out new program/web/software. I just joined yesterday and spend 2 hours with chat and another agent on the phone who finally was able to help with the app glitch. Next I was given a URL for the clinic which loops me back to the WW program - Unable to get anywhere, the last agent, was very helpful but even she couldn't figure out the url error messages and the circling I was getting. Next I was given instructions to contact someone at the Clinic and have yet to hear back. They should not have rolled out new program/software or whatever it was without having their team fully trained and the glitches worked out. It should not have been that hard to get this going. If they were having internal issues there should have been a banner or something on the site. Quite displeased. Would love to get my refund, buyer beware.

If I could put negative stars I would. I am very disappointed, I was very excited to use this to lose weight, I had thought I signed up for 3 months and went to cancel but apparently I was signed up for a 10 month commitment and am unable to cancel the appointment. They do not care if you are struggling financially, I made a point of saying I couldn't afford it I've had some recent financial struggles. I'll be sure to tell my friends and family to not ever go to Weight Watchers. 😊

I have used the WW for some time. I had a problem with the app and it took 3 sets of messages in the support chat to have my problem “escalated“ to tech to help me. I was given a case number and told to wait for an answer, no timeframe. Besides repeating the same info 3 times when I asked for the name of someone I could contact I was told my problem was noted and it would be referred. No name for me… so we are going to do what we want and you are going to just take it. Very disappointing and frustrating.

I accidentally signed up back in October so I can try and get weight loss drugs for less, however I realized right away that I didn't want to pay $90 for a month. Apparently they set up a meeting with a doctor that I was not aware of and because I didn't show they charged me over $100 for not showing up TWICE. Apparently if you sign up, you are committed for 10 months, and they are charging me $90 a month until 10/1/2026 even though I am not taking advanced of any services. I am trying to fight this but I may have to put a stop payment on my card so they don't take the money out next month since they will not reimburse me. I have never been so upset with a company as I am with this one and I am going to try and report this since I don't think this is right at all!!!

If you are looking for help losing weight, do NOT sign up for Weight Watchers!! I have been a member on and off for almost 30 years and I will never give them a chance to rip me off again! I signed up for a 6 months GLP1 plan and paid $84 a month for the plan only ! My 6 months was up December 19, 2025 and I even sent them a screen shot of the cancelation showing terminated December 19,2025, that I requested almost 3 months ago. They auto renewed my membership and charged me another $84 December 22, 2025! I have been trying to get this corrected and WW is refusing to cancel my membership before May, 2026. I’m Hoping by writing this I can save others from wasting money with WW!! They simply do not care about doing the right thing for their members, and are a huge SCAM!!! Never again!

It’s $25 each month for 3 months then $74.99 per month is part of a 12 mo contract that you can’t cancel. ABSOLUTELY no product SCAM!! Their ad for GLP1 is EXTREMELY misleading and makes it seem like the fee applies to the meds initially.

One star should be negative -5 stars, I tried WW for 2 weeks and called their cust serv # spoke w/ the "resolution team" which did nothing but tell me I could cancel but that they would continue to take money out of my bank acct for the next year, So I am closing my bank acct and reopening it with a different acct #. They will not get another dime from me. I told them I wasn't satisfied with their app, I could not navigate it well enough to benefit from it and I wanted them to cancel w/o continuing to charge me and they absolutely REFUSED. I wish I had know they weren't a BBB member.

I am totally disappointed with Weight watchers. I signed up for $10.00 a month plan not realizing you actually can't cancel for a whole year. It's in the fine print. Seems rather shady and deceptive. I wouldn't recommend it to anyone because now I don't trust the company.

The program itself is decent, the clinic is horrendous. They take days to get back to you and then it's a back and forth never ending long cycle with no end. Try Mochi or Ro. This WW clinic will drive you crazy.

I made lifetime membership in 1988 and this program has been my go-to for all these years. WW clinic is a sham. I tried to cancel 12 hrs after signing up and they still took over $550. I still love the program.

I signed up for the online application at so much a month, with a "30-day trial". What they don't tell you is that if you don't like it after the first month and try to cancel, you're locked in for a year long commitment with no options. They sneak this into the contract text and it is definitely a change from the past.

Once you start it even if your financial situation changes they are going to get their money. I have tried several times to cancel and they continue to take money out of my account and say I'm welcome to cancel the program after a year and until then they are going to get their money. NEVER AGAIN!!!!

Weight watchers is a terrible scam. Looks like going bankrupt now. Their only way to get your money is to scam you. I went to the site thinking it would be good for me. When I tried to quit a year later I'm told you signed up for two year. I never did that. One year was a trial for me. When I went to stop it I was told they would put me into a collection agency??

The old school program works if you put in the effort...like any other diet program. You have to eat less and move more. For me, results were consistent, but not instant. My low review is because the WW program has jumped on the weight loss shot bandwagon and no longer encourage nutrition and fitness, but rather pushes meds. Not everyone is interested in weight loss medication and would prefer a lifestyle change with lasting results. I can no longer be a member or support WW.

I really liked WEIGHT Watchers older tracking method using the calculator. It worked for me and was easy to use. The new WW program employs a tactic of using bad science, false, intentionally misleading information, and an impossibly attractive “zero point food group” to manipulate consumers into a contract with implied promise of weight loss while eating attractive expanded Zero Point foods loaded with calories. All the while, knowing that promise is impossible to fulfill using the new platform. The officers of WW, must know (or they are in the wrong business and guilty of negligence at the least) that the program is based on faulty caloric accumulation and BAD SCIENCE!

I would give zero stars if I could! Weight Watchers online said I would be able to obtain glp medication through my insurance. I was not, it was to be over $950 a month for me to get. I cancelled the service and never used it. They continue to bill be $74 a month stating I am in a one year commitment with them even though they were misleading and I am not using this service at all. Where can I file a complaint?

Tried for less than a month but the app was not of great help, it was not realistic at all and would have died of hunger! Unsubscribed but it seems it will only be effective in a YEAR and they keep taking 17.25$ each month on my credit card. Tried to joined them, by phone, you get to talk to AI which is a real joke, not working at all. I tried 3 email address found ON THEIR WEBSITE and I get an email back saying it is not in service anymore (even the web address they give to have more info on your subscription is 'connected' to nothing).

Unfair billing practices. Unable to cancel. Can not cancel due to long term commitment. Unfair business practices. This must be due to the bankruptcy. Also more workers were laid off. Unfair practices.

I can't speak for the non-medication services but the clinic is absolutely a scam. They lock you into a monthly price before telling you if you're eligible or if your insurance will pay for it. A lot of these insurance companies will deny outright and they could easily note certain big ones will do that (like Anthem BCBS). I had a previous experience with Ro where I wasn't eligible because of a recent surgery. Ro refunded me and canceled payments. Huge difference between them and scammy WeightWatchers, who will do nothing except take my money for services not rendered.

I signed up for Weight Watchers online, because they were running a $10.00 a month special. I saw their menopause program and assumed it was the same price. Well, it’s not, it’s $25.00 if you sign up for a year. I was unaware and saw their menopause program $25.00 on my bank acct. and called ww and said I wanted to go back to the $10.00 plan. They said I signed a contract for a year! They said they sent the info Sept. 29th in my Gmail. We can’t find it and we asked them to send us a copy of email. We called twice and are just getting the run around

If I could give a zero right now I would. I am currently furloughed and need to cut everything that is not necessary. I was told today that I can’t cancel no matter what the issue is. This is a terrible policy and needs to be changed. They are only worried about their new GLP 1 program and making money to come back from their bankruptcy at the expense of their long term, 30 year members, like me!

I went on the website to see if I was a candidate to get weight loss pills. I went through the process online. I put my credit card information in after I already put my credit card information in at the end. It said that I needed to get bloodwork and they wanted to give me a lab. I did not trust that so I wanted to do my own blood work at my doctors little did I know because I put my credit card information in already it put me in as signing up.

They now have long term memberships that are impossible to cancel without a note from your doctor. Beware! It is like the old gym memberships that don't account for change of circumstance except for the dire of circumstance. Don't put yourselves in this predicament. I did and now I am being charged for a year when I am much better health wise on a DASH diet for heart health after suffering bilateral vein issues. DO not gamble with your health. This is an outdated diet system. There are so many better options out there that don't rely on imprisoning you in a contract.

Weight watchers old members. Remember weight watchers when you first joined? Its all a lie now. Its bait and switch. Look on better business bureau for reviews. I have written a few because i was a victim of bait and switch. Of what they are doing to people trying to join see below.

I've been paying for the WW app $10.00/month for a year now as I agreed on the phone. Today they took $23.00 out of my bank account without permission and said that they had the right to. I cancelled my account and will not be getting a refund. I'm done with their deceptive practices!!!

I joined WW because they offered medication to help with my weight loss journey. I was told after I joined that they would not work with my insurance. I am 75 yr old and have Medicare, They said it was too much paperwork to deal with so I was told I could purchase the medication out of pocket. The out-of-pocket cost ranged from $400 to over $1000. Also they said that was just an estimate and they could not give me exact dollar amount, The exact amount would become known when I picked up the medication. I said that the cost was more than I can afford so I asked to downgrade my plan. I was told, "NO. You have to pay for the remaining 12 months even though you can't use the services." At no time before you sign up can you determine if you need to pay out of pocket or what the exact cost would be, I am 75 yrs old and always thought I was too smart to fall for a scam but I guess I was wrong.

****SCAM ALERT!!! If I could give negative stars I'd give -100!!!! They said I wouldn't be charged until my prescription was approved. THEY LIED!!!! I WASN'T APPROVED AND STILL CHARGED!!! I told them to cancel my membership as they lied and charged me. They refused and said I signed a contract. I only signed a form that stated I would be charged only if approved for my medication. So they took money from me and I was NOT given ANY services from them!!! The staff is EXTREMELY rude and very unprofessional. This is a legit SCAM!!!!

I signed for WW clinic hoping to get GLP1 medication. I liked the idea that they provided nutritionists and one-one counseling. The monthly price for a 6 month plan is $84. I realized the medication cost was on top of that. As I went through all the pages of the application, there was nothing about changing the plan if medication wasn't covered. I was not given the opportunity to opt out. I even asked someone by text if it was possible to revert to a regular WW plan if insurance didn't cover.

I was excited to join Weight Watchers because of the medication options. I signed up for the 12-month plan because the cost was best for this option. You are not able to determine your medication eligibility prior to signing up for a plan. Shortly after signing up, I found out that I am not eligible for the medication that I was hoping for. I am unable to change my plan to one that does not offer medication and am stuck paying for this plan for 1 year when I can't even partake in what I am paying for. You should either be able to change your plan if you are not able to partake in the medication benefit Weight Watchers "offers" or you should be able to determine your eligibility before having to commit to a plan.

WeightWatchers engaged in deceptive billing tactics. I signed up for a $10/month trial, and canceled before the trial period ended. Instead of honoring that cancellation, they “upgraded” me to a more expensive $19/month plan without my consent and now insist I must pay for 10 more months before they’ll cancel. This is predatory and misleading. I never agreed to this higher-tier plan, and there was no clear notice or authorization for this charge. I’ve already filed a formal complaint with the Massachusetts Attorney General for unfair business practices. Consumers should be aware that WeightWatchers may make it deliberately hard to cancel, and trap you into long-term payments without clear consent. I strongly recommend avoiding this company unless you want to be locked into recurring charges and go through a lengthy dispute process.

I was looking online for solutions. Got sacked in the Weight Watchers site, before I knew it I was signed up, when I realized my mistake I immediately canceled, but turns out they kept billing me over $245 for the next 2 months, I thought I had canceled the next day, but they continued charging, when I called their customer service they verified I had canceled but said their policy won't refund even though I didn't use their service.

WeightWatchers, you should be ashamed of yourself! ❌BEWARE EVERYONE. ❌ I was a member and I cancelled my membership before it ended. A day later, they took $$ out of my bank account and they WON’T REFUND ME!! Even though they also said they would email me before the rate went up ⬆️!! There are others that are having issues with this as well!!! I WILL NEVER EVER TRUST WEIGHT WATCHERS EVER AGAIN!! 🤬🤬🤬🤬🤬🤬. By the way, I'm losing weight without the app for months now. I haven't used their plan in 5 months and lost more weight since I stopped using them! They are a rip-off!

ISSUES WITH WW APP - I've been using the WW app for 56 days and had quite a list of foods collected for my breakfast, lunch, dinner and snacks. Two days ago I opened the app and found all my listed foods had been deleted. And the foods that I have to re-enter are no longer saved and I have to re-enter the foods every time. What happened?!!! Whatever got changed in the app needs to be fixed

Weights Watchers is making free money off people who quit early in these programs, and won't grant you any kind whatsoever of stopping payments when you quit before your membership is up. My membership said 9 months, but she told me there was a 3 month option, in which there was NOT that option on my end! And they don't care to help you out by just stopping payments all together! Very bad PR. I'm sure I'm not the only one that this has happened to.... So don't do it, cuz you might get screwed over like I just did!!

I have been a member of WW for many years, online since covid. I recently thought I could try their medication but then realized it could be dangerous to me due to a serious medical issue. I contacted them right away after supplying test results but was told that I can not cancel until the end of the term I signed up for and that the three-business-day cancellation does not apply to medical services. Shame on WW for using their clinical program to make money after their bankruptcy. I will be contacting my bank and legal plan on Monday.

WW did not let me know my plan was going up in price. By the time I was able to talk to a person instead of the bot, my account was charged two months at double the price. When I called I was told there was nothing they could do to correct the amount they charged. Shame on WW!

I responded to an email from WW that said I could get Medication through them; I thought medication would be included. So I signed up for a 6 month plan only to find that medications are not covered by the plan.

I signed up for Weight Watchers Online because they indicated you could cancel anytime. I was not sure how committed I was to a diet, so I liked the idea that I could cancel if it wasn't working for me. When I decided it was not, I cancelled, thinking I would no longer be charged the monthly fee as I could, "cancel anytime." NOT SO! When I continued to be billed on my credit card, I called them. I was informed that my subscription was indeed cancelled on my effective date, which was eight months away. I would, therefore, be charged a monthly fee until then. I indicated I felt this was false advertising. I was then informed that I should have read the fine print. I think that advertising one thing and then reversing that promise using fine print, is not only misleading, but also fraudulent. I rest my case.

SCAM. I signed up on a trial perio period. I canceled it the next day. The following month I got charged. I sent an email said, "Hey I canceled this and you sent me a cancellation email, yet you billed me, can you refund me." They did not reply. I let my credit card know that this had happened. Then, in August, it happened again. This time, I also filed a complaint with the Better Business Bureau at which point they said that I had signed up for an entire year starting in August of 2025 and I would not be able to cancel it before August of 2026. So I've asked my credit card to block them. Lo and behold, there is a charge setup to go through on September 9th. They are very quick to answer the Better Business Bureau with their lies and misinformation. But they're not willing to take care of customers.

I signed up for what I believed was a simple month-to-month Weight Watchers membership, only to later discover—without my clear consent—that I had been locked into a year-long contract. At no point was this thoroughly explained, and I certainly never knowingly agreed to a yearly commitment. This feels deceptive and predatory. The fact that they continue charging customers, fully aware that the membership is not being used, shows how little they value honesty or customer satisfaction. When I reached out, there was zero flexibility or willingness to release me from this so-called “contract.” I feel bamboozled and disgusted with their business model. In my opinion, this is nothing short of stealing from customers, and I would strongly caution anyone considering signing up—read every single line of fine print, because their sales approach is anything but transparent.

I would highly recommend to not do business with Weight Watchers! I canceled my membership weeks before the next billing and they still charge my account for the full amount and I have been told that that even though you cancel your account, you still will be billed for one year! And the customer service is horrific!

Weight Watchers has a way to trick you into getting the clinic. Say they can help you with medication. They fail to mention that if you are on Medicare your insurance will not cover it. I can't cancel my subscription even though they TRICK you into joining. I DO NOT RECOMMEND THE CLINIC. I wish I would have did some research on how people are treated there before I signed up.

I signed up on FB for $10.00 per month for 6 months for Weight Watchers. The second month they drafted $25.00 from my account. I called and they apologized and said they cancelled my plan. The third month I was charged $25.00 again and was told I signed up for the premium plan. NO I DID NOT!!! They cannot send me any verification how I signed up for this.

SCAM!!! I fell for one of their ads saying I could qualify for semaglutide or tirzapitan(?) for as low as $99/month. Yep. I fell for it. It took me through all the questions male/female, age etc...then had me sign for either 3 or 6 month commitment. Well at that price I went with the 6 month commitment. Come to find out later I had signed up for a "membership" not the medication. When I brought this to their attention they refused to listen to me or cancel my membership, unlike most normal companies. After filing a complaint through the BBB, I saw they canceled some people's membership. But most complaints (and there are a lot) are all about false advertising, scamming people into thinking they're getting one thing but then getting something different. No wonder they have a bad rep. I'll never look at #WeightWatchers the same way again.

The clinic is a scam! I signed up under false pre-tenses. I signed up for the WW Clinic membership on 06/29/25 and was not told there were additional fees associated with the program. In fact, there were no medication costs listed at all. I met with the “clinician” who told me the cost of medication is NOT included with the $74 a month membership. I told her my insurance will not cover the medication. She told me the cash price which I cannot afford. I immediately tried to cancel my membership at which time I was told I could cancel but I would still have to pay for the amount of time I signed up for (12 months). I’ve been contacting them regularly trying to end my contract and to stop being charged. I was told I could get ** medication for free. However, ** is NOT approved by the FDA for weight loss and I do not feel comfortable taking it.

1-star Review Title: Shady Billing Practices – BEWARE of the 12-Month Trap. I canceled my WW membership in June 2025 and was still charged $74 in July. When I contacted support, they claimed I was locked into a “12-month commitment plan” until 2026 — something I was never clearly informed of at sign-up. Now they refuse to refund me, saying cancellation won’t take effect for another year. That’s called fraudulent billing.

This plan was not working for me. I went to the app to cancel my membership. Canceling was so confusing. I ended up signing up for 12 months instead of canceling. I contacted them right after this happened. They said that I would have to pay for the full 12 months and then I can cancel. I am very disappointed in this company that they would be so unethical.

I have used WW for years and now it isn't working for me. I tried to cancel and they offered me a discounted rate if I did not cancel. After 2 weeks I changed my mind. I tried to cancel and found out that I'm locked in for a year. They took the money out today. I am very angry about this. I had to start with AI chat before it would give me a live person who told me I cannot cancel until 1 year is up. I then called and got the same info. I told her that this is wrong. It's 2025 and it can be undone. Nope. I told them they were crooks holding me hostage. And that they must be so desperate for customers that they won't undo this. They didn't care how upset I was, would not cancel. Make sure you read the fine print. I will be paying for something that I can't afford anymore. And I will not use it. Going for a new program.

DON'T DO IT! I was looking at the site and realized it wasn't the program I thought. I didn't finish setting it up or enrolling and immediately reached out to cancel and make sure I wasn't charged but they refuse! They continued to charge me despite me not finishing the enrollment and never using the program at all! They say as soon as I clicked through the first couple things I had agreed to the program. Now I know why the payment info was first! Stay away! Big Scam!

Weight Watchers Clinic is a HUGE waste of money and a large cash grab! They lure you in with promises of low cost GLP-1 medications (advertising as low as $50 a month) and act like it's going to be a quick process. However, you find out your insurance doesn't cover it and you are now on the hook for $74 a month for a YEAR for nothing or you can pay from 299 to 599 for GLP-1s out of pocket! They are taking advantage of women and men who want assistance with weight loss with promises of drug access and then they pull the rug out from under you. They are a far cry from the Weight Watchers I knew when I was younger. Buyer Beware! Be smarter than me and read the reviews first!

I was under the impression that I was inquiring for weight loss injections at $74 a month. I was not aware it was for only a membership. I thought when I told the representative that I did not want to proceed with the expensive injection shots. I thought I was done now. I realize that $74 a month is for a 12-month membership. And Weight Watchers will not cancel it and I am no longer or have I ever use the services except for the inquiry of seeing if they can provide me the weight loss injections, which they WILL NOT! **** Please help to cancel this membership.***

I wish I could give zero stars. Been doing well on Weight Watchers, or so I thought. Signed up for weight loss medication through Weight Watchers and suddenly my account is deactivated. When I asked why they said because I was initially signed up under another email address. Wow! Now they want me to sign up all over again and guess what- at a new expensive rate! Called and spoke to somebody for 30 minutes, which was no help at all. After going through this for over an hour, I have just decided not to sign up again, at all. At the very least, an email or phone call to explain what was going on would have been great. However, deactivating somebody’s account because they have another email address is absolutely ridiculous. Definitely lost a customer here! Looking at their reviews, it appears I’m not the only one.

Absolutely do not use them for weight loss medication. I signed up and they charged my card. I never received any medication. After several contacts and waiting on hold I got partial credit. Had to call back for the rest of my credit and just realized they are still charging my card a member fee. They are a complete rip off and dishonest company. They should be ashamed.

Scam. Scam. Scam. I have used Weight watchers before. Never had a problem cancelling. Read the fine print or you will be scammed into paying for something you do not want if you decide to cancel. They will literally take your money for services you don't want or use. Their terms and conditions are a money grabbing scam and the people who answer the phone stand by it.

I have used WW many times to lose weight. I found it very helpful after my pregnancy. Then joined a few times after that when 10+ pounds came back. So recently I researched it again. The ad said buy 6 months get 12. So it told me I would be paying $11.88 a month which is very close to what I always pay. I don’t need to lose a lot so it was reasonable, until I was charged past the 6 months and was informed I would be paying that for all 12 months. The ad was very deceptive even to long time members. I would have never paid almost $150 to lose 10 pounds.

I have never encountered a business as deceptive and unprofessional as this one. Calling it a “business” is generous—they operate more like scammers. They essentially stole my money and are refusing to return it. I would never use their services again and wouldn’t recommend them to anyone, not even my worst enemy.

Through Weight Watchers, I was able to access joinsequence and get a prescription for Zepbound. Initially they do a lot of work and research to verify what medications your insurance plan will pay for and which local pharmacies stock that medication. But once you are past that initial month, it's pretty much no contact and it takes several days to get a refill approval. All communication must take place through the broken phone app that is extremely painful to use, there is no option to use a computer with a real keyboard. (The website is mostly just a static page to tell you to download the app.)

Whatever you do; don’t pay for a whole year. They do not believe in customer satisfaction and will not refund a penny. What use to be a very reputable company is as big as scam as they can get. Customer service will do nothing for you especially over the phone and your so call care team will drag things out over days and weeks. And what would have been with in the time frame of an insurance approval will end up being past the time frame. Example a doctor visit. When probably in the beginning with a simple 15 Minute phone call all things would have worked out. I don’t know about you but I work and I don’t have time to go to a doctor’s office every 4 weeks. Until someone gets their act together. If you’re not looking to get a GLP-1 you’re probably ok. But don’t pay for a full year in advance for a WW membership. You will lose every penny of it.

I signed up for the WW clinic membership. I immediately decided I didn’t want it, tried to get out of it. I never used any of the services, never had any medicine prescribed to me, never even completed the intake form. I tried to get out of the contract and they wouldn’t let me. They were rude, and unhelpful. I have filed a complaint with the Better Business Bureau and the state Attorney General in Texas. I have been a loyal member of Weight Watchers for more than two decades, this is not the Weight Watchers it used to be. Stay far away from this company. It is a scam. I have never heard of a contract that won’t allow you to even pay a cancellation fee and get out of it. I’m not even asking for my money back, I just want out of the contract since they are not providing me any services. They have no problem charging me $74 a month to provide nothing to me.

I signed up some time ago and was not really using the app anymore. I’ve not been following the billing and suddenly noticed I was being charged 3 x what I had agreed to pay. The customer service reps I spoke to were not helpful. At worst, one was rude and the other was officious. Most big companies would offer to reimburse a customer who had been billed more than expected but WW just kept on with their “fine print” explanation. Disappointing customer service relations.

All that WW cares about is your money. Take the money you spend on them and get a personal trainer. Stay away. Sorry I ever got involved with them. Their clinic preys on people trying to lose weight. Shame on them.

Do not sign up for the Weight Watchers clinic. Everything they say about getting affordable medication is untrue. They refuse to give you your money back or even just stop billing when they are the one that’s not honoring their obligations. It is very hard to get a person on the phone to talk to. I did get someone on the phone for the regular Weight Watchers but they say they can’t help if you are on the clinic side. The clinic is impossible to get a hold of a person. All communication has to go through a chat window and Weight Watchers has 2-3 days to respond. It is horrible and I wish I had googled reviews before signing up. I honestly don’t understand how they can legally get away with lying about all of the costs associated with their program.

I thought that the $10 monthly membership was a good deal. I saw that I could upgrade to $74 a month, and thought for that I could get some weight loss drugs. 2 Hours later I discover that it could cost me as much as $1274 per month. I am soon to be 75, on Social Security and Part D for drugs. I would have to pay out of pocket. They will allow me to cancel, which I did, but I still have to pay $74 a month for 12 months. This all happened in 2 hours. Seems like a SCAM

Do not “inquire” about their weight loss products. Even if you do not order you are automatically signed up for a monthly subscription. Scam. Numerous attempts to rectify have been unsuccessful. Not a good experience at all!!!!

Please please please do not join. I joined the Weight Watchers Clinic to help me manage my weight which I was very excited to do and they explained all they can do is nothing, all the medication la that work have a shortage and then they offer you some other substandard medication and say that they are helping you. I told them that's not what I was told and since they were unable to do what they said they could do, I would like to cancel. Now understand I was not asking for a refund which I should have and they said no. So l am paying the next 2 months without getting any service from them whatsoever. A million dollar company bleeding money out of the average man. And if you look at the majority of their review it's the same story time after time. Take your money, don't do anything and then make you continue to pay. Weight watchers used to be good and now they are garbage and scammers.

So I canceled my subscription for the clinic a month after I started. Or so I thought…. While it took me through the process of canceling my membership, it in fact did not. I’m now stuck in a $74 a month contract that I can’t use because the weight loss medication would cause me a seizure and I would have to pay the remainder of plan if I were to cancel.

I've been battling with them for 60 days about getting a refill on my **. Their customer service takes at least one to two business days to respond and whenever they respond they will ask the same questions that you've already answered. It's a tactic to delay any real resolution. I've sent screenshots where the questions were answered. When you call someone on the phone, they will tell you they have no ability to help you, no ability to issue a refund, no ability to even send an email, and instead they will push you into the same loop on unresponsiveness in their app.

The customer service is a joke. WW stopped using compound ** (my prescribed med) and when I try to cancel or downgrade through my commitment period (as the other options are too expensive for me), I get the runaround. The Clinic keeps giving me links that don't work. The 800 number said they can't help me due to HIPAA, it's a billing plan not my medical information. Using the customer service online sent me right back to the useless clinic. It's a nightmare. My only option at this point is to block them from the bank until they actually answer me. They were great when I was signing up. Wonderful even. But try to downgrade or cancel, a nightmare.

Dishonest company who did not disclose their financial difficulties to potential customers. Now since they are in bankruptcy I do not trust a thing they say. They refused to give me a refund even after I told them they were deceitful.

Pay close attention to which program you are signing up for. I cancelled 4 days after signing up because it was not the right plan for me. I did not realize it was a yearly subscription billed at $11 dollars per month and the cancellation would not begin until 2026. When I checked with customer service, their first response was to try and sell me on the product even though I had already cancelled. Their response on the billing issue was, "You cancelled outside of the 3 day window." I find this response to be a greedy corporate money grab.

I am outraged by my recent experience with Weight Watchers. I was reviewing plans and I thought I was pushing a button to get more information but instead it enrolled me in a year long program. They already had my payment information so they applied it to the plan. I contacted them immediately to explain my error but they refused to let me opt out even though I called within minutes of the error and had not utilized any of the services. I have repeatedly contacted them and they continue to tell me that the only thing I can do is cancel my plan on a year. Poor customer service.

Beware if you do business with them through their App. If you pay money to the App, they will not help correct a mistake. They claim that money paid to the App goes to Google so Weight Watchers won't correct the issue or refund the money. They know they are lying; Google probably retains a service fee and forwards the rest, but they insist they don't get any of the money. Very dishonest people and company!!!!

I have been paying full price for a service that is terrible. I ran into hard times and could not afford a discounted price. Instead of cancelling my service, they have been withdrawing the full price from my account. I have asked repeatedly for call backs from customer support and received no response at all!!! I would never recommend WW to anyone! I would give zero stars if allowed to.

Beware! The WW online onboarding process is misleading! I followed a WW link to get ** and got locked into a contract for compounded ** which I never wanted. The “customer care” team has been awful and are willingly continuing to charge me for delivering no products or services. It’s the worst corporate experience I’ve ever had. The online onboarding process is misleading and it will lock you into a contract and charge your credit card before you’ve been medically cleared or know what you’ll be receiving. Then they won’t let you out of the contract even if you receive nothing for it.

This is not the old WW. This is a scam where they promise you the moon and deliver nothing. No one will speak to you and they make every communication as difficult as possible. Do NOT waste your time or money with this fraud of a company.

Not happy I am being charged for 3 months when I was not told the plan I was on expired one month before January of 25. I was on the family and friends plan for free because my daughter worked for the Weight Watchers which she no longer does and they will not reimburse me. I am in a fixed income. They never sent me an email saying I would be charged $45 a month and now they will not pay me back except for the month of March which is a prorated $39 reimbursement instead of 45. I will never never join them again or refer anyone to join. The woman on the phone was rude and ignorant and I was appalled and I am calling the Better Business Bureau. This matter should have been handled with kindness and respect and it was not. Never again.

On the recommendation of a friend I purchased a membership with the sole objective of getting on a GLP-1 medication. I have fought weight gain and loss my entire life. After completing ALL of their questionnaires and providing ALL of my medical information I was told that I would not qualify for insurance help because I am a Medicare patient. This is something they could have determined at THE BEGINNING when I provided my insurance information. Nonetheless, I am STUCK in their predatory billing practice which locks me into a monthly rate for a full year despite NOT GETTING WHAT I SIGNED UP FOR! This practice is unconscionable and should be illegal. It is certainly NOT moral. I would AVOID WEIGHT WATCHERS at all costs.

I have used WW in the past and had some luck so I decided to try again. After signing up for their special $11 per month plan, I quickly found that you must use the phone app, no great way on my PC to calculate points. I am fairly tech savvy but at 74, trying to calculate points on my phone is ridiculous. One of the great parts of the plan before was that I could literally enter the ingredients of a recipe and get the points. This might be an option but again-not for me. I did not research WW as I should. I put this out there for those who expect what was available. I should have known that tricking customers into a plan must have been necessary. If you are thinking of WW...Think twice. I wish I had.

I signed up Over 2 weeks ago. Still have not heard from a clinician. Every answer to my questions is, "We will respond in 2-3 days." Customer service is a joke. On hold for 45 minutes and could not help. They do not refund your money. You have to pay for 5 months so they screw every which way possible. The app is stupid.

The new Weight Watchers is a great concept. Especially if the clinicians actually show up for your previous scheduled appointments. They are so sure that their clinicians are not going to show up the first time they actually have a button. It says my clinician did not show up on the video call.

It was 1988. A co-worker asked me to be her partner. I only had 15 lb to lose. She gained 3 lbs after being on it for 3 weeks. I had lost 2 lbs the first week. I remained the same the next week. I was getting ready to start my monthly. I had actually lost 2 more lbs. The lady taking the weight started yelling at me when I tried to explain. She accused me of over indulging on the bad list. She Praised my friend when she weighed her and seen she gained another lb. My friend weighed 310 lbs to start. She weighed 315 at the end of 4 weeks. I weighed 140 to start. So at the end of 4 weeks I had lost 5 lbs. I weighed 135 lbs. It cost me $11 a week to be yelled at. I quit. Such a bad experience. I would never join again.

WW is shady and manipulative and will trick you into committed charges with fine print. I stupidly gave payment and they made it sound like I wouldn’t be charged unless I purchased weight loss medication. They charged me monthly anyway and when I cancelled, said I was still committed to a years worth of monthly charges.

Weight Watchers is a waste. I signed up and due to a family crisis didn't sign up for a coach, didn't use the app, or get any value but you'd better believe that they charged my bank account promptly and made it nearly impossible to figure out how to cancel They only care about fees. Only when I finally found a bot to ask to cancel did they offer any discounts but never a chance to cancel today--must keep paying until May. When I finally used the phone menu to cancel, it canceled my access but not my fees. White collar theft.

I lost a satisfactory amount of weight with Weight Watchers. It was easy to use and follow. It uses a point system instead of counting calories, which seemed less stressful and less work to me. There is a helpful app with encouraging advice and recipes. Getting through to customer service is a nightmare, however. The average wait time has been 30 minutes and it is difficult to cancel subscriptions. They kept taking money out of my account months after canceling both online and talking to a representative. I am using a local weight loss service now.

Had service for a few days. Tried using online app- logging food was not easy and several different point values were given to the same foods. Tried to cancel service and apparently I will be billed for a year regardless of being able to use the app. WTH!?

I signed up for a plan that cost me $11+ / month for 12 months, a savings of $4 per month. I was offered 6 months free. I developed IBS and found that Weight Watchers wasn't helping me. I contacted customer service to cancel my plan and to stop billing me for the remaining 6 months I have left. They couldn't do that due to company policy. Beware...Once you are signed up, there is no going back.

I signed up for Weight Watchers in August of 2024, enticed by their advertised monthly plan, only to discover later that I had unknowingly been locked into a yearly contract. The signup process was intentionally vague, with no clear indication that I was committing to a full year. When I reached out to customer service to cancel, I was informed that I would be charged for the remaining months regardless of my dissatisfaction. The lack of transparency in their billing practices is deeply disappointing and feels predatory toward new users.

Stole my money! They required a blood test but charged my card before disclosing it. Then the customer service person said I could not receive a refund, all within 5 minutes. She also cancelled my membership so I couldn't move forward if I wanted to. I was on hold for 35 minutes while she tried to figure it out with a supervisor. I can't believe this is legal. See transcript for details.

I have been searching for a weight watch program and was considering Weight Watchers because they have been around for a long time. However, since Weight Watchers has joined the political avenue of donating campaign money to unfavorable candidates, I have decided not to use Weight Watchers, and I also have been letting everyone else know that I will never be using Weight Watchers or recommending Weight Watchers for a weight loss program. Because of my displeasure with Weight Watchers, I researched and found an excellent and honest weight loss program.

Make sure you read the terms and conditions VERY carefully. I lost 40 lbs with WW - yay! However, since I did it in less time that the “commitment” I’ll still be paying for another 6 months. It makes NO sense. They should want to be getting rid of clients due to their success, and now instead of referring my friends and family to their services, I’ll tell them to avoid at all costs.

I joined WW at the beginning of the year and was happy with their services. Lost 30 pounds. I primarily tracked and entered using my computer because it was so much easier using the computer. I have medical issues that make it painful to track and create recipes on my phone. I would spend a couple of hours a night planning meals and recipes and sharing with other members. It kept my mind and hands busy and my mindset positive. They have taken that computer feature away. This has been a big setback for myself and others. NOW WW has nothing special to offer that other weight loss applications don't, and some are free.

I have been a member for 4+ years. In 2024 they changed, what used to be a nice company now has the worst customer service ever. So buyer please beware, this is not the sweet company it used to be. That is all I have to say.

They make you think they have a deal going on for 11 a month but when you sign up they will charge your card for 12 months no matter what and won’t let you cancel or refund your money. They were really rude and said that it was a year long commitment. How ridiculous is that.

The app keeps changing and deletes saved activities. The app forces you to set daily activities which in some cases you can’t do an activity. There aren’t enough preprogrammed food selections. I personally think it was a waste of money. I wouldn’t have signed up had it not been for my sister.

I use to like Weight Watchers until I could no longer do an Auto payment and I contacted Customer Service and asked if I could pay off my balance on my subscription and they refused. They stated that they would cancel at the end of my end date of my subscription. I said that was fine, but I was having problems with my AUTO payments and I did not want WW to not get paid so I called stating that I need to pay off my balance and put the cancelation date in. Customer service stated they couldn't and it would still come out every month until the end of August. I think that is really ridiculous. What company doesn't accept payment in full? I will never come back here again. You're suppose to help the customer in every way and I feel they failed!!!

I joined their 10 month promo for $10/month. Terms and Agreements advises you will be auto billed their regular program monthly once the promo expires (currently $23). Keep in mind, WW will not send you a notice or reminder of this change after 10 months. I was billed my monthly yesterday on my CC, I reached out to close the account as I have not used WW and shared by failure after the first month trying WW. WW provided a confirmation # advising I would be billed for yet another month because I didn't close the account before the billing date, which this is a tech process with no real costs to close the account. Very disappointing. I advised this was a rip off and their rep suggest I have a great week!

I tried to rejoin WW only to discover -- after I'd signed up -- that the WW website no longer provides any of the tracking, community, or other features it used to. They moved everything to their mobile app. I don't have a mobile phone because they drive me nuts. WW's suggestion? Go buy a phone or a Chromebook so I can run their stupid app.

Joined WW in November and the program did not work for my needs. I decided to cancel my membership and received a confirmation email that my membership had been cancelled. However, WW continued to bill my debit card. When I called customer service to complain and get a refund for the $25 monthly charge, I was told that because I "committed" to a special program I was unable to cancel or stop monthly payments. I don't recall committing to anything and was told it was contained in the "user agreement". Oh! You mean the misleading mile long legal mumble jumble that nobody reads and just clicks "agree". Oh that.

I joined WW and Sequence with high hopes of getting nutritional and medical assistance with my menopausal-related weight gain, yet ran into dead end after dead end. After the initial payment and consultation, the Sequence reps take forever to respond to questions and they stretch out the process forever so you have to keep paying the monthly fee for basically nothing. They ignored my offer to pay out-of-pocket for medication and insisted on submitting requests – one at a time – for coverage to my insurance company for diabetic-related medication even though I'm not a diabetic and knew the medicine would not be approved. After three months of stalling and a total lack of communication, I had it and quit the program (except for my money of course that will continue to be paid to them monthly due to the long-term deal they con you into). I cannot believe how devious and deceitful this company has become.

I recently tried the Weight Watchers clinic. At first it was promising with the eligibility questionnaire before the sign up. But after agreeing to the membership it quickly felt like a scam. The sequence and weight watchers app do not communicate with each other. So I was not able to sign up for the WW app and there was no communication why I was unable to sign up. Then I was notified because I had an HMO plan, I did not qualify, which should honestly be part of the eligibility questionnaire. So then I opted to take the ** and **.

For several years both my husband and I used the Weight Watchers app. We were charged individually for the app through our bank account. Last year Weight Watchers yet again changed their model. I was struggling with their last model change and was not seeing the results I once was, so I opted to cancel my subscription. It took about six months - calling every month to FINALLY have them stop taking the subscription out of my account. They refused to refund me even though I had month after month of records of my calling.

I have been a lifetime member below goal weight for years. Weight Watchers made a lot of changes/cutbacks after the pandemic. Many studios are closed and yet they expect their members to drive for hours to weigh-in a minimum of once monthly regardless of their lifetime weight-loss success and inputing their weight into the WW App regularly. This program is greed driven and once they have your credit card number they will continue to charge you. BEWARE it’s not about your "weight-loss success or support". It is about them taking your money monthly.

I joined in 1974 when our youngest was a yr old. I lost 90 lbs and was a lifetime member....stopped going for a few yrs due to a move late 80s to mid 90s. No problems, no charge. Back then you got charged a 1 month fee to start back. I was maybe 5 lbs over my goal. I lost that and have remained under my goal since. On January, my husband (86 yrs old) ended up on the hospital with blood clots in his lungs. He had alzheimer's already, but the 3 wks on hospital and rehab made him so much worse. I called to see if I could miss a month because he couldn't be left alone. She said yes as long as I called but I would be charged $14. I'm 79....seriously??? After 49 yrs of being a lifetime member and weighing in monthly...staying 3 to 5 lbs under my goal??? I quit right then and there. When I joined in 1974....WW was about us, now it's all about the money!

I joined WW in 2019. I lost weight and I've kept it off because back then they provided a lot of motivation and support. They have completely gutted everything that made WW a great program. No more motivational e-mails, no more WW food products, no more reward program. On top of that, they closed so many meeting locations, that I am forced to travel almost 40 miles in the dark this time of year. I'm a lifetime member and more than 20 pounds under the top of my goal weight. I couldn't possibly put on 20 pounds in a month. I asked if they would allow me to attend once every three months instead, but they told me I'd be charged $12.00 a month to use the app if I did that. WW is no longer the great company it once was that cared about its members.

I signed up for 6 month promo $10/mo. I set my calendar to remind me to cancel. I tried to cancel online but WW billed me $26. I tried to email and call with great difficulty because THEY DON'T MAKE IT EASY to get to the correct customer service. Finally spoke to a rep and complained. They refused to refund. She assured me that my account was cancelled. A month later, CHARGED ME AGAIN!!!! I called and complained - rep said she would reverse that charge. Haven’t seen any confirmation of this happening. This has got to be ILLEGAL!!!! Do not sign up for WW!!!! BUYER BEWARE.

WW takes your money and gives you no grace period. The app does not work well, the program cannot even look up easy words. When I spoke to someone about canceling, they pretty much told too bad, it is going to deduct until January of 2024. I will never use WW again. 20 years ago they were much better but now they are just money hungry and steal money out of your account for a service that they don't provide.

I signed up for WW not realizing I was committing to 6 months. Life got in the way, and I am not able to attend any meetings. I never once used any service, and WW refuses to stop charging me. Their argument is, "You should have paid attention when you signed up, we can legally take your money, so we will." What a disgusting, self-serving organization. They are supposed to be helping people who obviously have eating issues, yet they don’t care at all. They just want your money. Every month I see that charge, I get a little sickened. Shame on you, WW.

This company has a very old and good reputation, however, they put you on auto-renew, and, when it renews, it is typically for 3 to 6 months at a time. You cannot get a refund once they start billing, or re-start billing. They do not send notifications that they are re-booting your billing, either. As far as the "new" program goes: The points system makes little sense and I found it to be not effective. You can think of calories as "points" just as well as the WW system and keep control of your weight in a much more efficient manner - no charge.

I couldn’t cancel this fast enough after sign up, and first look at the program. It lists groups of foods that are zero points - but never could find the recipes or supposed community support they advertised. There was no how-to or guidance on the program, and no explanation where the advertised resources are. Even the billing was sketchy on what you’d be charged but I was able to dig that out (it wasn’t clearly stated - that should be looked into by the US attorney general). Within 30 minutes I decided to cancel. Per their terms, I had a right to within 3 days without any charges. It does state that clearly. I requested immediate cancellation and a deletion of my account data. According to my emails, it’s cancelled for the day after I signed up, which to me says I won’t be charged anything (my first month was no charge).

I purchased a lifetime membership at a great price. Unfortunately, 18 months later, I was a victim of credit card fraud and was given a new credit card number. As it happens, I had forgotten to update some automatic payments and the companies I dealt with were understanding and reversed any fees or reinstated my membership immediately. Weight Watchers had absolutely no understanding and said that they had no ability to reinstate my membership at the lifetime membership rate I had purchased. I went through my inbox and junk email to see if there were any emails regarding this; but, I have nothing, yet a weight watchers representative said that they had.

69 year old, 6'4" 260 pound male who joined online WW program 5 years ago. Two years ago, I set a goal to get to my high school weight (195 lbs). Combined WW w/6 days a week workout program (weightlifting 3 days/Jogging 3 days). Achieved my goal in 6 months and reached 195 lbs, and have since, settled in nicely at 205. Waist dropped from 42" to 36". Chronic morning back pain disappeared. Could not have lost the weight with either WW or exercise program alone. Everyday tracking of calories (points) was critical in opening my eyes to how much I honestly could eat to meet my goal.

Weight Watchers was just a couple of words to me in the past...that's until my wife got me interested in it. Well...I went on this "purple plan". For over 40 years, I've had a hell of a time trying to lose weight. Every one of my old pictures show me with a gut. And I just couldn't take it anymore...I started on this WW purple plan with the help of my wife and that was the end of my weight issue! I lost 30 lbs+ and I never put it back on. Currently, in my 60's, I'm in the best shape of my life!

I have been a Weight Watchers lifetime member since the 80's. Unfortunately I had to return. I returned to my goal weight in 2019 and remained at goal through the pandemic. WW permanently shut down the WW studio I attended. As a Lifetime member at goal, you did not pay unless you were over goal weight. When they shut down in person meetings/studio, they offered online meetings. I chose not to attend. Then WW decided they would change their policy and require you to sign in and report your weight despite lifetime status. They then charged my Credit Card for not signing in and recording my weight. When I caught on to this scam I called and cancelled my membership with a live representative, who apparently did not cancel my membership. I asked for a refund for the charges and was told a manager would contact me. Surprise they never did. However now they claim a manager contacted me via voice mail.

I cancelled WW 9 months ago. Clicked on the cancel link and never gave it another thought. They simply refunded one month and continued to charge me for 9 months. Refused to refund all. Could not replicate email confirmation.

I joined WW many, many years ago and I thought it was a great program until recently. They always try to launch a new program to entice people to join. Normally when they do this they make sure all their customers have access to the new program via all accessible vehicles customers use. Well, that did not happen with the new launching of their program recently. They updated their program for vehicles of cellphones and tablets and did not update the program for customers who only have access to desktop and laptop computers only. Everyone does not have a cellphone or tablet and they don't care. I reached out to this company regarding this problem and they basically told me nothing will be done to ensure this level of customers will be updated so we can have access to the program we are paying for.

I joined for the third time in my life. Each plan was different, but this last time, I was succeeding on the Green plan starting April 2021. As I was nearing goal with 5-6 lbs to go, they initiated the Personal Points Plan, initially dropping me 9 daily points. They do not allow continuation on my old plan to complete my arc of success. This new plan is vastly different & not the effort to change at this point in my weight reduction. I am paying just to log my daily foods. Nothing more. This is ridiculous and they’ve lost me as a customer.

Maybe WW works for some, but it did not for me, and the price to discover that was exorbitant with a $67 early cancellation fee! They switched the entire program right after I started and didn't advise me how to track activity without a cell phone. I tried to explain that due to carpal tunnel, I have limited mobile use. I have a PC but there was no way to enter activity there at all. I will never make the mistake of joining WW again!

I cancelled my WW plan as I was not using it. I received a single email that said they were giving me one month free. Nowhere in this email did it say you were UNDOING YOUR CANCELLATION. So I clicked ok. Then I get billed for $29.95 the following month. Mind you, I did not use it at all. They said after I clicked ok I was supposed to get an email that said I was back on the hook for the following month at $29.95, I did not. When calling the same day they charged me, knowing I would not be using the plan, they refused to refund my $29.95 and made me cancel yet again. But they are keeping my money. Paypal would not refund it either when I cancelled it. I did lose weight originally, but it stopped working and I cancelled. Be careful and aware they are unfriendly when you ask for a refund. They surprised me as I thought they were a legit company. My bad. Don't make the same mistake. Not worth $30 a month.

After canceling a 6 mo. registration, they DOUBLED the bill after the ending date and continued to charge me the new amount even though I had called to cancel. They will not reimburse me. I will never deal with them again. They overcharged me over $210. They are a ripoff! They better send me a cancellation email, this time.

I received no assistance with the website and when I tried to cancel my membership, they charged me $41.95. I don’t know where that number came from. I have come down with a serious illness and told them that was why I had to cancel. They charged me anyway.

The company does provide the usual online experience, you have access to a recipe library, and you can track what you ate every day. You can do the same thing for free basically with other online fitness trackers. I do like their recipes though. However, I tried to cancel my account, and apparently they just put it on hold, and then started charging me without letting me know. I didn't notice on my August statement, but saw on the Sept. statement and called, and asked them to cancel and just refund Sept, and they said they never refund a dime. It turns out that they charged for Oct already too, but I don't have that statement yet. I think it was a good company at some point, but now they are totally about doing whatever it takes to make money, including ripping off their customers. DO NOT SIGN UP!

Their plan did not work and they let you have minimal amount of food. I followed their plan and gained weight. I called them 2 months ahead of time to cancel and they told me to call back on my cancellation date and I did. They had already billed me double and wanted me to wait until October to cancel. I told them no that they needed to cancel right now. They will not refund the money they stole out my account. Please be very careful with them. They are not an honest business. When it’s time to cancel make sure you inform your bank or they will surely charge you extra. I do not recommend this business to anyone.

I've lost 8 lbs, it's small but encouraging. Helps me to be more self-aware of my portions. I like the ease of the app and you can scan barcodes to see the number of smart points items are. Lots of great tasty recipes.

The first 5 months I lost 35 pounds. The food you get to eat is great. Basically whatever you want. The only problem is I couldn’t lose the last 20 pounds. It’s been a year and I have kept off the weight which is great. Excellent way to diet and not a lot of money. 21.00 a month.

I used Weight Watchers 1 time and did lose 35 lbs. but still had 60 more to go and lost interest in their way. They didn't have Vegetarian at that time. So, took classes in school on nutrition and herbology, and worked up a program of my own that worked far better along with exercises daily. I dropped 75 lbs in short time, and was able to reach my goal. Weight watchers is a good program for many, it's a group therapy, they do have their own foods as well like Jenny Craig - and many other programs. But if you understand nutrition and your body you can do better. Unless you require group therapy and that one on one to keep you honest.

It gives you more options and is a gentle slow process to change bad habits. The commercials are bad but hey there are a lot of bad ones out there. Be sure to check your health and your Dr. before trying any weight loss program.

I tried the Weight Watchers program several times---It always worked but I didn't. The WW plan works if you stick to it---I didn't. I lost weight when following their food plans and recommendations--but I didn't. That is why I will try again. Reading the information helps but going to the meetings helps more---you get encouragement and advice from the WW group leader and the other attendees. WW----here I come again!

Even though I was dead set against WW for over 60 years because I thought it was a rip off I decided to join? Their plans are reasonable. The food you can eat is practically everything you would eat normally. I have been on Ww for 3 weeks and have lost 4 pounds. I enjoy my beer and wine as well as sugar reduced dessert. Yes there is always a nice steak to chow down. Like so many prejudices they are often found on an illogical foundation. I even signed up for 3 months at a great price. There is also free coaching.

It's more of a way of life than a diet, and teaches you to be kind to yourself, manage your stress, and get healthy. It's the only plan that has worked for me. No food is forbidden; you just count the points and modify the rest of your day to stay within plan. It does require some pre-planning, but that becomes habit very quickly. It's really the only plan that promotes lifestyle changes that really work.

I find the point system cumbersome, but the variety of recipes made available by the company and fans is helpful to make this program workable in one's daily lives. Also, the availability of snacks and the apps make this program user-friendly.

The program is extremely easy to follow. This program is healthy and and works for all age. It is good for a lifetime. It is nutritionally balanced and works for everyone. It is a great lifestyle change.

I love the ease and flexibility of the WW plans! Each designed to fit different needs of individuals. I chose Purple plan that includes a great variety of different kinds of foods that are free. Have a craving? Purple let’s you have it in moderation with no guilt afterwards!! Fruit, potatoes, meats, you have a plethora of choices! Online WW is fun and easy to maneuver through with online support and several fun communities to join and share recipes. All I say is join and enjoy????

WW's new program is very easy to follow. I lost 20 pounds during the pandemic (when most people gained weight) and never felt hungry or deprived. I still enjoy things like ice cream, cake and wine. I just adjust the rest of my eating to accommodate those foods. I have been maintaining this weight for quite a while now. I recommend this diet very highly, mainly because you can eat regular food and do not have to buy products from them. The meetings are very worthwhile and so is the required monthly weigh ins.

This program allows you to eat whatever you want. Fish, poultry and eggs counts as zero points in the Blue plan, so you can load up on proteins and eat less carbs. Vegetable and fruit are also zero points.

WW let you eat regular food that you are making for the family, allows for eating out just to stay in Boundaries. Let’s you exercise how you like when you like. I feel it works good for a whole family including children.

Great program, I would like to be able to enter my own recipes and have something to modify it to make them healthier. I do like the recipes they have, it's nice to try new things. It also has great workout options.

This diet makes the most sense nutritionally. I am a Registered Nurse and with this diet plus 30 minutes of walking 3x a week, I was able to lose weight and keep it off...until I started eating sweets again.

I've used WW in the past and successfully lost the weight that I wanted to. It's an easy program to use and you can personalize it to meet your needs. I've put on a lot of weight and I'm going back to WW because I know it's going to work.

This is the most sensible program with reliable results. My only problem is that programs change too often — yearly or oftener, for the ostensible purpose of selling more calculators, guides, books and classes. I am one of the earliest members (1970) and have seen plans change so often that one wonders which is truly best. The weight invariably returns when you go back to normal living, but they will always welcome you back. Lifetime Member.

Over the years I have enrolled in Weight Watchers and have always had favorable results when I follow the program. The program has changed a lot since the early days and I really like the ease of using the WW app on my phone making tracking food super easy. It's always been a great program but now it's easier than ever to stay on track and get results while still indulging in some of your favorite foods. You just need to hold yourself accountable and the program does work!

Our Weight Watchers chocolate bars were delivered today by the post office, on Sunday at 11 am, they were left on the trash container on the other side of the garage. No one knocked or notified us that they were left there. My husband found them at 3 pm. ALL MELTED. RIDICULOUS. Nothing on the package indicated they shouldn't be left in the sun. I think you and post office are at fault. I want refunded or new ones sent properly. Thank you. Brenda **

I was able to lose 20 pounds or so twice by counting calories with the LoseIt! app, but then the third time around, it didn't work. I recently started the Weight Watchers (WW) program around 3 weeks ago to try a different approach. I didn't think it would work as I've been struggling with this on and off for a while. I expected that I was going to be hungry and only allowed to eat salads, since this was a diet. But to my surprise, I was already seeing results by the first week! I've been losing a pound/week pretty steadily and I'm still going to keep working towards my goal.

I have only been on WW for a little over a week and lost 10 lbs. The program itself works if you are committed to it. However, I am not computer savvy and was not able to participate in tracking and other online activities that young people today are second nature to. I joined a program for $3.34/wk and while it isn’t much, I really wasn’t using it. So today, I thought I’d cancel and after I receive my second COVID shot, attend in person weekly meetings in my town. Little did I realize that to cancel the online membership cost me $41. and change! That was only made known to me after I pressed the cancel option online. A call to the rep only got me an apology. So make sure you understand exactly if it will cost you anything if/when you want to cancel your membership.

In September of 2020 I cancelled my subscription online with Weight Watchers because I couldn't afford the luxury of this program. I was offered an additional 30 days for free before the subscriptions ends and took it. That offer is not to get an additional 30 days, it is only a credit for one month then they start charging again. Having time restraints I haven't been able to review all my charges every month. Here it is March of 2021 and find out they started charging again in October of 2020. I called them and the best they could do was offer me deals and two months of refunds. Not good! I should have gotten the entire six months. Not happy!

I joined WW on a buy 6 months get 3 months free promo. I only signed up for the app. It was $7 a month. After the 3 months they started billing my account nearly $25 a month just for using the app. When I contacted customer service they told me it was in the Terms of Agreement. On top of that they there was an undisclosed $40 early termination fee and the 6 month promo was considered a 9 month contract! Nowhere in their advert did they mention a contract. Seems ridiculous that WW would violating the public’s trust for a $100 profit. Of course the greater tragedy is betrayal of the public’s trust.

Thankfully I did not fall for any discount hooks – I just got stuck for 3 months. Too regimented and time consuming. There are other apps that require less time to record what you eat and not make you feel like a data entry clerk. Did I mention there was absolutely no results or benefit. Perhaps the recent name change is intended to distance from lousy performance and create a perception of a refresh. I would definitely want this experience again – it just did not work as I had hoped or thought it might. Mealtime should be pleasurable and relaxing – not another job.

I signed up for what I thought was 3 months, but forgot to check and box and now over 6 months and they will not allow me to cancel early or put on hold. So this has upset me and I refuse to ever use them again.

I wish that there was more options in my small community. Also need more options on foods at the store that are already marked because I don't like the counting points and most of the time I forget to put my points in also more restaurants need to have the points set up an their menus that would really be amazing.

I have been a lifetime member of WW for over 12 years. I faithfully have gone in every month for weigh ins. I have only missed 3 weigh ins in 12 years. I have maintained my goal weight as well. I now must purchase the APP and place my CC on file with a registration fee that will be "refunded". I am on digital overload. I just want to go and weigh in. I called customer service and there was no alternative. I am FORCED to set up an ACCOUNT. I am disappointed in the customer service for Lifetime members. The representative on the phone even checked with her manager “this is the policy”. She wished me luck in my health journey. Wow.. Just WOW.

I've tried a few weight loss programs but got really bored of them, very limited in what you can eat. I always go back to Weight Watchers because the program really does work. There isn't anything that you cannot eat, just in moderation and that's the key. In that way you'll never deprive yourself. I am a lifetime member of WW and at one time worked in one of their stores.

WW is the best Diet ever. It is not a diet, it is a new way of eating. You can eat any foods you want, you just have to count your points. Nothing is off limits, just have to be honest with yourself and count them in your daily points. WW will give you the tools to exceed. Not a diet per say, just a new lease on life and food!

The program is very easy to follow. Most importantly you eat the foods you love and you learn which ones need to be eaten in moderation and when you do eat them you know how to make cuts in other places. I tried Nutrisystem and it worked well when I ate their foods but it didn't teach me anything about the foods I would enjoy at a restaurant.

I learned about this place in my neighborhood but the food was pretty good for me too. Also if I need support for me and my family had diabetes’s to me know if I need support for me too.

The updated program is easy to follow with 3 choices on how you want to track your foods. There are virtual meetings that really support you. I dropped over 15 lbs easily. It is healthy and rewarding, with support from the coaches and people in the meetings. It's a real 'human' touch.

This is a program for life not short term weight loss. It works and gives you a lot of resources to succeed including an online app, in person coaching sessions and plenty of menus. You eat real food and never need to eliminate foods completely.

There is so much advertising, but not many real results from participants. They have commercials on television, numerous radio commercials, Oprah is a supporter and believer, other celebrities, including myself, have had ZERO results when complying with the program.

Weight watchers to me didn't work because I needed more hands on or help with my journey. I am disabled and depressed and if you can't stick with their plan it doesn't help much. Also it cost extra for the food and I couldn't affords that part of the plan so maybe that would also help someone who could buy the total package. It is not the worst but it is not the best either. Hope they continue with improving their program.