Chick-fil-A Reviews

I greatly appreciate Chick-fil-A's ownership for having grilled chicken nuggets in their menu. My son could barely eat anything from fast food places. Usually nothing on the menu is wheat free. Recently, I found out about the grilled chicken nuggets. He loves it. I know it's little expensive compared to other fast food places, but I really don't care. Seeing my son enjoying it, make me extremely happy. Thank you, Chick-fil-A for considering the people who is allergic to wheat.

7-31-26. I am visiting the Murray store today. I am impressed today with the excellent care of the Hostess. A big smile on her face, this makes you want to be there. She comes over and makes sure you do not need a thing. I love how she keep her store so clean all the time. Jenifer is the best, your store is lucky to have such a loyal person working for you. I had a fresh delicious garden salad. I love the fact that the chicken is grilled in peanut oil- No bad trans -fat and cholesterol in oil. This is excellent for you heart health.

During my recent visit, I had an excellent experience. The staff was pleasant, attentive, and highly accommodating throughout my time there. Everyone was courteous and professional, which made the visit especially enjoyable. This was one of the most positive experiences I have had, and I look forward to returning to this new location in the future. The crew is super attentive.

Well, I gave them another shot to make it right BUT Chick-fil-A in O’Fallon, MO once again, FAILED. This time (approx. 3:15 cst) the guy that handed me my food at the drive -thru pretty much THREW the change at me. I called corp. right away and was put on hold for a good 9 min. when the chick (yea I know how that sounds) finally was on the line, she told me there were 23 people in the cue (that just tells me there were A LOT of passed off people). SHE didn’t make it any better because her tone we SO much like she was put out. So, I asked for a supervisor (call me Karen, I own that) and after another 4 minutes on hold what do you know…No one was available BUT WILL CALL YOU BACK RIGHT AWAY. I told her I would give someone till 5 pm cst It is now 540 NO CALL. (I called at 3:15) This lack of giving a crap is just par for the course, and one that I have NO desire to repeat. PS the bun on my sandwich was stale!

I put one as a rate because they was rude and my mom said thank you 10 times and the worker didn’t said thank you back or my pleasure. Never happened to me before at a Chick-fila

The chicken meal sandwich tasted like cardboard. No flavor and strange color on edge of chicken and the ingredients in your sauces is very unhealthy. Clean up your supply vendors.

The website sucks. America needs to stop offshoring to idiots who know nothing about ux.

Dear Chick-fil-A, you might want to rethink your cob salad recipe! I paid over $10 for half a small egg, five pieces of bacon bits, and three kernels of corn. To make matters worse, the mixed lettuce was wilted and overpowering —this was clearly not made with care. And to think I waited in that long line for this. I’d like a refund.

Not sure why Chick-Fil-A would intentionally serve fried chicken with a soggy crust. I order the breakfast protein (fried chicken patty) and it comes in some foil pouch that continues to steam the chicken. It then gets a funny iodine flavor similar to crawfish that has been purged too long in salt water. The lady at the window then tells me, it won't have a crispy crust even if it isn't in the pouch...really?! So, by that logic, Chick-Fil-A serves fried chicken that isn't crispy? I don't buy it. There needs to be a better system to keep the fried foods from steaming soft. Imagine if you had one of those crispy hashbrowns from McD's and left it in foil for 2 minutes - the potatoes would shred, so why do this with chicken? Doesn't steam also mean it is still cooking? Then when I ask that it be given in a bowl with a steam hole, it was covered with a sticker...geez.

The toxic management and Owner Keith at this Omaha 6310 N. 72nd St. location spits right in the face of those core values. They weaponize their titles, bait frustrated paying customers, and care absolutely zero about service breakdowns. Save your money and your sanity. Go to a different location where the management actually respects the customers keeping them in business. I will never spend another dime at this store.

I am deeply saddened by the Chick-fil-A location staff members in the Southington location. Was graving a simple Delux Chicken Sandwich and the staff without effort blatantly said she’s not doing that sandwich at breakfast time. There was no line. Only one other car there. This is sad. Bad customer service too.

I'd been buying Chick-fil-A sandwich for quite sometime now and my only complaint is the sandwich is salty. I want to see Less sodium would have been a perfect sandwich. For now I'm not buying it anymore nor recommend.

The Chick-Fil-A located on Capitol Hill East on Maryland Avenue in Washington DC, just serves anything. The drinks don’t taste like anything, and the person keeps hanging up the phone when you contact the restaurant. They never give you condiments with your food. I paid my hard-earned money, and I expect better service.

The parking was chaotic and dangerous! I did not want to go through drive through so chose to park which resulted in a mistake exiting the parking lot.

Hello, I visited my local Chick-fil-A on Friday May 8th in Fort Myers, FL on Tamiami Trail. I haven't been there for awhile seen the store was remodeled. The model looks great, but I was very disappointed in the grilled chicken sandwich, it was dry and flavorless. Hopefully the company can come up with better grilled chicken breast. So Sad.

I have been getting Popeyes chicken sandwich and fries for some time now; it very good. I kept seeing these long drive thru lines at Chick-fil-a and thought I might try going there one day when the lines are not so long. I walk in not drive thru, so I did. I tried it and got home with my chicken sandwich and fries and noticed right away the sandwich is smaller, not crunchy, and the fries taste like I imagine the bag would. People will eat anything these days! I'm a retired professional, 67 year old woman looking for the best value for my money. I have never worked for a fast food company, and normally never eat fast food, But! I have found I like Popeyes Chicken sandwiches for the quality and price. You can do so much better I'll continue to go to Popeyes and other places that do make a wonderful, right priced, meal.

While the food is excellent, they don’t give you enough. I had the 4 piece tender meal and I must say the pieces were very small. One piece of Dave’s Hot Chicken was bigger than all 4 of the Chick-fil-A 4 piece meal. Even Caines Chicken gives you more. Come on give us bigger pieces. And my wife found the core of the lettuce head in her salad. Still Hungry

I was sick, so my husband brought home your chicken soup. I thought it was the best. Two weeks later my husband got sick. I thought I would get us both some soup. Went to West Valley FSU (#02582). The soup was so spiced. Hot pepper not pepper hot, we had to flush down the toilet. Nothing like two weeks before. It wasn't pepper hot like normal someone would think. It was like Mexican hot peppers. It had to be added by the cook. Who would do that. It was 5/4/26 at 4:43 pm. Hope you can work this out. Because I will never go back to that store 5600 West 3300 South.

I went thru the drive thru to order my food and after I received my food I ask for silverware. The manager came to the window and looked at me. No smile or nothing and said please to me to say please to her. She was very rude? She didn’t give me time to say thank you. I’m very upset at her behavior. I didn’t catch her name. It was the Charlotte Chick-fil-A university by sugar creek road. It had stayed within me Ever since she approached me as such. I feel it was very disrespectful to say to me in that manner. Rude like I was a child. I am Adult and I felt disrespected.

Got food efficiently, and Chocolate Chip Cookie was freshly baked and well-made. However, Chicken Nuggets was some of the driest chicken I've ever had.

The team at Chick-fil-A consistently delivers outstanding service and quality. From the moment you walk in, you’re greeted with professionalism, efficiency, and a positive attitude. Orders are always accurate, the food is fresh, and the restaurant is clean and well-maintained. As a local business, Worthmann Roofing truly appreciates companies that operate with integrity and strong customer service standards. Chick-fil-A sets the bar high and continues to exceed expectations. Highly recommend.

I spent $20 at the Chick-fil-A in Raymore for a chicken sandwich, mac & cheese and fries. The chicken sandwich was terrible, very thin, not worth the cost. The mac & cheese and the fries were so so. Definitely not worth $20.

I went to the Chick-fil-A on Sunshine & Hwy 160. They took 20 minutes to get me 2 sandwiches and 2 drinks! They are super slow with 6 employees walking around and joking and laughing! Never ever will I go there again! They suck and need to be properly trained on how to work with the public!!!!!

I just spent $50.00 at the Cherry Road location, Rock Hill SC. It was horrible. I ordered myself a spicy chicken sandwich meal. Disgusting!!!! I took one bite and spit it out. The chicken was rubber. 🤮 NEVER AGAIN!!! And all they offer you is a reward to purchase from them again, and to buy the same exact thing. NO WAY….. Zero stars if I could.

It truly pains me to submit this review. For years Chick-fil-A has provided outstanding and delicious food. I found myself stopping by a couple times per week for weeks at a time; however, here recently I've noticed a change in the taste and in some cases the quality. I tried to leave a review on the official Chick-fil-a website, but the site takes you in circles and does not allow you to leave a message/review. So, here we are. Well, something has changed with the flavor of the chicken. The spices or something have changed, I no longer taste a flavor that I want and that stands out from other restaurants, it's now a flavor that is off, almost ordinary. I wouldn't say it is bad, it's just not what it used to be, but it is something I don't care for and don't see myself eating very often, in-fact, more like rarely. The second item, the new waffle fries.

Something has changed with Chick-fil-A! I don't go often but recently (this Feb 2026) in my past 3 visits I have been disappointed! Never before in decades, but twice I ordered the Chick-fil-A sandwich - same local restaurant I've always gone to. Instead a a plump, juicy, sl breaded chicken patty, the patty was hanging over the bun sides but was very thin and overly breaded, over fried! Two times in a row. Then I got the 30 ct nuggets - little balls over breaded and not same taste? What's going on?

We have not been to our local Chick-fil-A for months because our last few orders were missing food when we got home after going through the drive thru. Once again tonight when arriving home we did not receive the brownie we were charged for. Trying to report it on their website has not been successful. They used to have such good customer service but they are very disappointing now.

I am writing this review because I am a frequent Chick-fil-A customer. My family and I order food via this restaurant at least three times weekly. In my opinion, the night shift crew needs definitive training. Team members who bag the food AT NIGHT tend to somehow or another either leave out food items or dressings/dipping sauces. Very seldom do you get the number of dressings or dipping sauces that you request WITH PAY, I mind you. They charge you for extra dressings. It is aggravating that when you arrive home and check your bags, you seldom get what you request or pay for.

We went to Chick-fil-A 1-31-28 about 4:30 pm, they had a very young boy outside in 20 degree weather taking people's money. He did not have a hat or gloves. Shame on you CFA. You are better than that. Of course the young employee is not going to complain. NO ONE should be outside for long periods in 20 degree weather. SHOCKING. I tried calling the manager but no answer so I call the complaint line, on hold for 20 minutes. I felt so bad for the boy. VERY Disappointing. Angie **, Folcroft PA

The last couple of times this Chick-fil-A in Waxahachie was awful. I told the lady I wanted a grilled chicken sandwich on a gluten-free bun & they put in for me to get the regular fried chicken sandwich, strike one then when lady confronted me to ask if that’s what I wanted because she marked I had a gluten allergy, I said no, I ordered a grilled chicken sandwich. Strike 2, order was messed up. 3rd stroke, the lettuce was super disgusting. I was very unhappy.

Went through the drive-thru. Prompt, friendly service. Travis, in particular, is just outstanding. Personality is warm and friendly. Staffing is difficult these days, but Chick-fil-A seems to always have the best. Travis is a winner! He makes me want to return often. This store is always excellent, food and service.

Why would Chick-fil-A change their potato chips and fries that they built their reputation with and customers loved to a lesser brand that nobody likes anymore. Makes absolutely no sense! You would think they would have stayed with what worked in the beginning

Chicken in the biscuit was very small, as you can see in the picture doesn't even fit the biscuit. The other picture is a sausage bowl. Which contains just one square of egg and half of a piece of sausage with about four or five hash browns and the bowl is bigger than the actual meal for the price. Neither one of these two meals are worth the price that we paid for. You get a better portion size from McDonald's. Chick-fil-A has really gone downhill.

You be the judge. This is what Chick-fil-A advertised. The picture of chicken sandwich with big and juicy thick piece of chicken, possibly chicken breast but what you get. It’s a dry oily tiny piece of chicken. Just look at the picture and see it yourself to see how tiny is that chicken.

Danger inflicted due to staff behavior entertaining in the line with customer whom already received their food. Inconveniencing other customers creating dangerous incidents then pretending nothing happened.

I had been seeing the commercial for the limited time pretzel bun cheddar bacon chicken sandwich for a few weeks. Well I decided to go give it a try, as well as we all know everything on the menu is delicious especially the partially burnt Mac n cheese. I went, I ordered, I bit .. This sandwich is ssooo good you would slap your mama and tell your Grandma she's next!.. ABSOLUTELY DELICIOUS!!!

Their Chicken has gotten so thin now it is half the size, nothing like it used to be, Not going back looking for a better chicken sandwich, The spicy chicken was so thick got one yesterday was just so thinnn,.

Food isn't bad, texture and quality does change which does not make it appealing. For example Mac and Cheese will be very creamy and runny, other times it will be not creamy but more of a Baked Mac and Cheese which is how it's suppose to be. I've use to have the Kale Salad all the time but then for some reason it was always soggy, I can't figure out why they put the dressing in the salad instead of on the side. But my main reason for coming here is because I was sent a survey on their app and it said if I filled it out I would get a free sandwich, well I filled it out and guess what no free sandwich. I even called customer service who told me that they would fix it and I should get my free sandwich under my rewards in a couple of days, that was 3 weeks ago, and still no free reward!

HORRIBLE RUDE CUSTOMER SERVICE from Reese pretending to be the store manager and flat out lying when asked point blank is he the actual manager of that location. No accountability for getting a simple order wrong rude and said "I couldn't prove the store got my order wrong". Never once took the initiative to ask the associate who made my order what happened. First and Last time ordering there.

Chick-fil-A has been a favorite of mine for years. The quality of food has never wavered, it has always been excellent. What amazes me most is the quality of its employees. Of the many chick fil a's I have eaten at thru the years, I have never come across a staff member that was rude or condescending toward a guest. Never have I encountered a staff member that did not use the common courtesy of a please and thank you. I fully appreciate the way the company hires. More companies could benefit if the practices mirrored yours. As a senior, seeing young people with this attitude gives me hope that maybe this generation will survive.