FOLLOW US

Chick-fil-A
Chick-fil-A
Overall Satisfaction Rating
3.94/5
  • 5 stars
    92
  • 4 stars
    12
  • 3 stars
    3
  • 2 stars
    3
  • 1 stars
    23
Based on 133 ratings submitted in the last year
SHOW RATING DISTRIBUTION

Chick-fil-A

ConsumerAffairs Unaccredited Brand

This company is not yet accredited. To learn more, see reviews below or submit your own.

Be in the know

Get trending consumer news and recalls

Thanks

Keep an eye on your inbox, the lastest consumer news is on it's way!

Are you this business? Learn more about ConsumerAffairs for Brands

328 Chick-fil-A Consumer Reviews and Complaints

Sort: Recent
Filter by: Any

A link has directed you to this review. Its location on this page may change next time you visit.

Page 1 Reviews 1 - 30
Rated with 5 stars
profile pic of the author
Verified Reviewer
Original review: Jan. 16, 2019

Wow! I have been going here for over 10 years and I do not think I have ever gotten a bad experience. They always go above and beyond for their customers. They are sweet and don't try to rush you like most fast food.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Dec. 23, 2018

I have yet to find a bad experience at any of their locations in my entire life. The food is great, high quality, fresh and pretty good. The only con is the prices and how far away it is from my apartment, but overall, it is definitely worth the drive and money!

2 people found this review helpful
Not sure how to choose?

Get expert buying tips about Chain Restaurants delivered to your inbox.

Thank you, you have successfully subscribed to our newsletter!Enjoy reading our tips and recommendations.
We value your privacy. Unsubscribe easily.
Are you this business? Learn more about ConsumerAffairs for Brands
Rated with 1 star
Verified Reviewer
Original review: Dec. 20, 2018

Chick-fil-A is not honest about MSG in their foods. I'm highly allergic and others should know that it's dangerous to the brain and body. They claim to be a healthy option fast food eating. It's actually the worst kind of food is food with MSG. Do your research it's bad to eat this. Why put it in your claimed to be healthy food. Won't eat there ever. I found out the hard way eating their chicken sandwich. Scary will not eat out now because restaurants do not gave to disclose they use poisons and it's wrong.

2 people found this review helpful
Rated with 5 stars
profile pic of the author
Verified Reviewer
Original review: Dec. 12, 2018

I swear this is the only fast food restaurant I have been to that the employees aren't rude or act as if they were forced to come to work there. They make their customers feel at home, unlike their competitors who make you regret ever pulling up the intercom to place a order.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 9, 2018

Never seem to get order correct. I waited 8 mins to have my order done correctly. Prior to waiting 3 mins in drive thru. This has been my worst experience here at this Chick-fil-A. I tried and tried patiently but I know I have to go to the next nearest Chick-fil-A. It really sad.

4 people found this review helpful
How do I know I can trust these reviews about Chick-fil-A?
  • 1,343,703 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Rated with 1 star
Verified Reviewer
Original review: Nov. 26, 2018

Our 3 year old grandson’s favorite place for lunch for the last year was always the Chick-fil-A in Brookfield, CT, where we took him at least weekly. He enjoyed the chicken nuggets and he loved playing in the enclosed indoor playground. We felt the food was of decent quality, the service was excellent and the playground area appeared to be safe. All of this changed on Sept. 24.

While in the playground he fell and suffered a deep gash just above his left eye, causing him to bleed profusely and to cry hysterically. The manager on duty provided a first aid kit and called EMS, while a friendly off duty nurse was able to stop the bleeding. The EMS team examined him for concussion symptoms (none) and rather than transport him with their vehicle and cause additional emotional strain, they advised us to take him to the Emergency Room at Danbury hospital. Once there he was again checked over and the gash was treated with a bonding substance rather than stitches which would have been more painful. For the next month the wound remained covered by a large bandage; he still has a small scar which we hope will fade over time.

Chick-fil-A prides itself on having a strong moral and ethical brand. Much to our surprise and that of many others, the corporate brain trust of Chick-fil-A determined that in no way was their restaurant responsible for the accident. Maybe they believe the gash was self-inflicted by a 3 year old child. Nevertheless, the fact is that he exited the playground bleeding and crying, and when asked at the hospital what happened he knew he fell while using the playground. Now when asked where he wants to have lunch, his response is “not Chick-fil-A."

As grandparents our only concern at the restaurant was to control the bleeding and crying and then transport him to the hospital. It never occurred to us to ask for names of the people who may have witnessed the fall. While we will never set foot in any Chick-fil-A again, each consumer must make an individual decision. But here is a word of caution. If you allow any child to utilize the playground - it is not as safe as you might believe, and be sure you record the child’s playtime, just in case.

View more
4 people found this review helpful
Rated with 2 stars
profile pic of the author
Verified Reviewer
Original review: Nov. 19, 2018

Chick-fil-A has pretty delicious food but their service is ** garbage, I was going to purchase some food through the drive-thru and I bought a burger and chicken nugget with some fries. They ** forgot the fries and instead of chicken NUGGETS they put ** slimy low-quality chicken tenders. ** awful service. Go fire your employees who are lazy **.

6 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Nov. 15, 2018

I went into location in Waco, Tx Baylor county. Evidently my kind is not wanted and I go at least 3 thru 4 times a week. On this day I placed my order thru app as normal and afterwards I wanted to redeem softdrink with my points. When the server delivered my order I told her, “I’m about to be late for work. Can you get softdrink I just placed.” To my pure horror I sat in the window and watched her wait on three other guest. By this time I called the store 3 times back to back and finally somehow it was forward to David store owner and by this time I blow my horn and when server finally come out I said, “What took you so long.” Got order drove off. When I get to work he calls about 8:45 advise break will be at 9:30a. Pls call back. I forget about whole issue and continue to go.

I noticed servers were getting ruder and ruder. Fast forward week later David the owner calls me back. He proceed to tell me the calls are recorded and he hear me blow my horn and ask server what took you so long. He then said she apologized to him. I ask, “On the recording did you ever hear her apologize to me.” He admitted, "No but she apologized to me". "Ok. I guess you are the customer". He then told me that since they are not to my satisfaction he basically think it best I do not come back. Ok thank you. $600.00 later I am here feeling like the bad guy. No Chick-fil-A a for me friends or family. I guess some companies do not deserve benefit of doubt but today I was taught a lesson.

View more
Be the first one to find this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Oct. 25, 2018

First off CFA are a bunch a lying ** people. How the hell do you create a damn app for points, but then you say you can’t reverse the points back when y’all app stole my damn points... **... didn’t give no accommodations for THEIR app problems. I had 699 points and I went to get a fountain drink for 250 points but they took 500 points for that.

2 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Oct. 6, 2018

This is the 2nd time I pay about $5 for 6 tiny PCs of nuggets all overcooked and too salty and almost burned. I want to talk to manager about it. He was busy. Was told to come back later!!!! That was my last purchase from them.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 5, 2018

I love Chick-fil-A especially their breakfast. However, the other day I had the worst customer experience at the Georgia State University campus branch. I had entered the store at 1030 am and the line was long with some of the cash counters not in service. I reached cash counter at 1030 am and they said they stop serving at 1030 am. It was exactly 1030 am! It can not be my fault that they had some of the counters closed at a peak hour like that and not to mention I had entered the store 6 minutes before the breakfast window closes! I left the shop without any purchase. I never expect this kind of behavior from a company like Chick-fil-A.

Be the first one to find this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Oct. 1, 2018

Icedream is just about the best ice cream I have tasted in a while. Apparently the restaurant in Longview, TX knows and have decided to drastically cut their portions and are using stale cones. Did no good to talk to management. I would rather pay more and get enough to satisfy me rather than pay the same price and get what amounts to a child's cone sold under the guise of being a large.

Be the first one to find this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Sept. 30, 2018

My boyfriend and I loved Chick-fil-A until yesterday September 29, 2018 when we ordered our usual for this establishment. Went home, got comfortable, started eating and noticed that there was mold on the chicken nuggets and mold on our chicken sandwich. We went back to the fast food restaurant located on Route 301 in Waldorf, MD asking for the manager to come outside so we don’t cause any conflict inside. Once he saw the food he made a excuse that it was blood that was cooked with the chicken (which I will not believe because it was green) and tried to replace our order (which I did not want). We then called corporate. The owner tried to tell us that it sound like it could have been the gristle from the chicken which was a lie again. I been sick since!

12 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Sept. 12, 2018

I was in the drive thru of Chick-fil-A in Chicago Ridge, IL. When I pulled up the restaurant had a metal tray sticking out of the drive thru. It was not put in properly I guess and it ended up scratching my car. The girl at the drive thru ended up putting it in its slot the way it's suppose to go after it damaged my car. The girl apologized and I told her I would contact their corporate office. Ever since then I was given the run around by the employees, managers, and the director. The director called me apologizing finally and gave me a number to call for their insurance company. Their insurance company called Segwick claims gave me the run around and is denying my claim saying I drove into the metal tray sticking out. Their property damaged my car and they are saying it's my fault? This place is so underhanded.

Now the director who apologized is claiming she never admitted fault. And I have gone there several times since thinking they were going to do the right thing. Ever since that day they no longer use that metal tray. The corporate customer service line told me they don't want this happening to other people. That tells me they know that tray was faulty. I am really surprised at how they treat people when there is a problem. They avoid phone calls and even hang up on you telling you to call the insurance company. I will no longer patron a restaurant that treats people like this.

View more
2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 6, 2018

This review is for the non existent customer service of the owner ** at the Mira Mesa location. If you have any sort of customer service to report good or bad do not expect to be able to make any sort of contact with this owner. I tried to reach out to him today through his manager in his store. They called him and he said he did not want to speak to me. He did not want my name or contact information to get in touch with me at a later time and he was not concerned with what the issue was at hand. He is however happy with taking customers' money but does not want to take any time talking to customers or improving his store or employees customer service. I guess his customer service speaks for itself and how he allows his employees behavior at his location. I do not recommend this location based on the customer service and the lack of management's concern for any type of improvement. 10750 Camino Ruiz, San Diego, CA 92126.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 30, 2018

I bit into a metal piece in a fried chicken sandwich and still have a toothache two months later. I tried to get Chick-fil-A to help but they passed the buck to their supplier. Their supplier told me they were not responsible, the owner of the store was curt and wants me to go away. The Phila. news wants me to appear but I think I will just get a lawyer after them.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 30, 2018

I went to the new Chick-fil-A in Fort Pierce Florida. I waited in line for over half an hour it was about 45-50 minutes, I'm not over exaggerating. When I finally got to the window they gave my food and I showed my badge and asked if they offer a discount. He told me I would have to put on my uniform and come inside. I explained to him that three other Chick-fil-A's I go to offer me some kind of a discount through drive-thru with my badge.

I understand if he doesn't want to offer a discount because they're personally owned but the fact that I waited in line for so long you think you would have the decency to offer me some kind of a discount just to show courtesy and be a good manager. I serve my community working as an officer and support and offer Public help and more than a hundred different ways everyday. It's sad that I had to wait in line for so long and he couldn't even show respect to someone that provides for his own community that he's serving in. That's pretty sad and I would never go to this Chick-fil-A again. I also never got my food because when I got to window to pay it still was not ready.

View more
5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 30, 2018

The Chick-fil-A website stated clearly on July 30, 2018, that their restaurant on the Tennessee Tech campus in Cookeville, TN was open. We spent 20 minutes driving to and from the restaurant only to find it closed for construction. I phoned Chick-fil-A to file a complaint because the website misleads and inconvenienced us, but was disappointed with the "I'm not really all that interested" response. (No free meal, or anything, just "Oh, I'm sorry." If they were sorry they would at least attempt to make it right). In addition, the inconvenience could have been avoided, but Chick-fil-A is so stingy that they do not provide a phone number so customers can call and see if the restaurant is actually open or not. What does a phone line cost--$50 per month? So because of their false website, laziness, and lack of care about customers, they wasted 20 minutes of our time.

7 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: July 12, 2018

I called after their website would not allow me to put any info onto their survey from a receipt. They never did anything about it. I have called 3 times. They send the info to someone else. They are supposed to call back. They never do so I cant take a survey for a free sandwich.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 21, 2018

I called the corporate number to ask the company why it is still using harmful styrofoam and if they are considering moving away from their plastic usage? They took my name and email and assured me that someone would get back to me. Yeah - still waiting for that call! If you are a leader in your industry, start being a leader! Styrofoam is ancient and read about the harmful effects of plastic! Let's all choose to do things the right way.

9 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 18, 2018

Customer service is always great and the sandwiches you receive look like they do on the menu board unlike your typical "burger restaurant". The prices are a little on the high side but they are still competitive with other fast food restaurants.

8 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 17, 2018

Every time I have been there I have never had one complaint, the employees are always so polite and friendly. The food is great too, I wish they would put the carrot salad back on the menu. That would just make it awesome!

5 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: June 13, 2018

Cashier was very friendly and accommodating. Food was delivered promptly and hot. Though I think the prices are a little high, what you get for the cost is sufficient. Like the fact the owner closes on Sunday!

6 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 12, 2018

Customer service is always exceptional as well as the food. Haven't had a bad experience with the food or customer service or even the customer yet. Store always clean and the employees do take pride in their job.

5 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 11, 2018

My lunch is short and I have yet to be late coming back when I go to Chick-fil-A compared to other places so for that one reason they are usually my lunch choice. They quick. Sometimes even putting somebody outside to take orders. The food is wonderful too. I've never had a bad meal.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 11, 2018

Restaurant is always clean including restrooms. Can usually satisfy all family members. Customer service is great too. Service with a smile. Consistent with menu and most stores provide wipes for your hands' sanitation.

3 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: June 11, 2018

They've changed many things on their menu, things I always went out of my way to get, that I don't go there for lunch anymore. No more coleslaw, honey mustard recipe was changed, & chicken taste completely changed because it is now organic. Thankfully their breakfast, specifically their bacon, egg & cheese biscuit is exceptional. A full piece of cheese, bacon, crispy if you want, & piled high. Beats any other fast food restaurant that I've gone to.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 10, 2018

This restaurant has become one of my favorites. The food tastes clean and healthy. The employees are a cut above most other fast food restaurants that I usually go to. I still wonder how they are able to produce so much food so quickly. Lastly, the milkshakes are the very best. Their competition should get their recipe. I only wish they were open seven days a week.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 10, 2018

I love Chick-fil-A because the employees are very polite. I like the fact that they say "my pleasure" for waiting on you. Their french fries are my favorite too.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 9, 2018

Chick-fil-A is a very clean place. They are always busy which means their food is always fresh. Their food is also healthy and they give you a good portion. I love it. They close on Sunday but it is by far the best I have ever ate for a fast food restaurant so try it. I think you will agree.

Be the first one to find this review helpful
Loading more reviews...

Chick-fil-A Company Information

Company Name:
Chick-fil-A
Website:
www.chick-fil-a.com
Make the best choice, every time

Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations. Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!

THANK YOU

Keep an eye on your inbox, the latest consumer news is on its way!