Chick-fil-A Reviews

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About Chick-fil-A

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Chick-fil-A specializes in chicken-based fast food. Operating since 1946, the company features a menu of chicken sandwiches, nuggets, salads and waffle fries. The company maintains a distinctive corporate culture, including being closed on Sundays for religious reasons. Its customer service philosophy, marked by employees responding with "my pleasure" instead of "you're welcome," has become a trademark of its brand experience.

Pros
  • Friendly and polite employees
  • High quality and fresh food
  • Clean and well-maintained environment
Cons
  • Inconsistent order accuracy
  • Long wait times during peak hours

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Chick-fil-A Reviews

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    Page 1 Reviews 0 - 10
    Customer ServiceRefunds & Payouts

    Reviewed May 26, 2026

    The Chick-Fil-A located on Capitol Hill East on Maryland Avenue in Washington DC, just serves anything. The drinks don’t taste like anything, and the person keeps hanging up the phone when you contact the restaurant. They never give you condiments with your food. I paid my hard-earned money, and I expect better service.

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    Reviewed May 10, 2026

    The parking was chaotic and dangerous! I did not want to go through drive through so chose to park which resulted in a mistake exiting the parking lot.

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      Reviewed May 8, 2026

      Hello, I visited my local Chick-fil-A on Friday May 8th in Fort Myers, FL on Tamiami Trail. I haven't been there for awhile seen the store was remodeled. The model looks great, but I was very disappointed in the grilled chicken sandwich, it was dry and flavorless. Hopefully the company can come up with better grilled chicken breast. So Sad.

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      PricePunctuality & SpeedStaffRatesValue

      Reviewed May 8, 2026

      I have been getting Popeyes chicken sandwich and fries for some time now; it very good. I kept seeing these long drive thru lines at Chick-fil-a and thought I might try going there one day when the lines are not so long. I walk in not drive thru, so I did. I tried it and got home with my chicken sandwich and fries and noticed right away the sandwich is smaller, not crunchy, and the fries taste like I imagine the bag would. People will eat anything these days! I'm a retired professional, 67 year old woman looking for the best value for my money. I have never worked for a fast food company, and normally never eat fast food, But! I have found I like Popeyes Chicken sandwiches for the quality and price. You can do so much better I'll continue to go to Popeyes and other places that do make a wonderful, right priced, meal.

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      Staff

      Reviewed May 8, 2026

      While the food is excellent, they don’t give you enough. I had the 4 piece tender meal and I must say the pieces were very small. One piece of Dave’s Hot Chicken was bigger than all 4 of the Chick-fil-A 4 piece meal. Even Caines Chicken gives you more. Come on give us bigger pieces. And my wife found the core of the lettuce head in her salad. Still Hungry

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      Punctuality & Speed

      Reviewed May 5, 2026

      I was sick, so my husband brought home your chicken soup. I thought it was the best. Two weeks later my husband got sick. I thought I would get us both some soup. Went to West Valley FSU (#02582). The soup was so spiced. Hot pepper not pepper hot, we had to flush down the toilet. Nothing like two weeks before. It wasn't pepper hot like normal someone would think. It was like Mexican hot peppers. It had to be added by the cook. Who would do that. It was 5/4/26 at 4:43 pm. Hope you can work this out. Because I will never go back to that store 5600 West 3300 South.

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      Customer Service

      Reviewed May 3, 2026

      I went thru the drive thru to order my food and after I received my food I ask for silverware. The manager came to the window and looked at me. No smile or nothing and said please to me to say please to her. She was very rude? She didn’t give me time to say thank you. I’m very upset at her behavior. I didn’t catch her name. It was the Charlotte Chick-fil-A university by sugar creek road. It had stayed within me Ever since she approached me as such. I feel it was very disrespectful to say to me in that manner. Rude like I was a child. I am Adult and I felt disrespected.

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      Reviewed April 10, 2026

      Got food efficiently, and Chocolate Chip Cookie was freshly baked and well-made. However, Chicken Nuggets was some of the driest chicken I've ever had.

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      Customer ServiceStaff

      Reviewed April 9, 2026

      The team at Chick-fil-A consistently delivers outstanding service and quality. From the moment you walk in, you’re greeted with professionalism, efficiency, and a positive attitude. Orders are always accurate, the food is fresh, and the restaurant is clean and well-maintained. As a local business, Worthmann Roofing truly appreciates companies that operate with integrity and strong customer service standards. Chick-fil-A sets the bar high and continues to exceed expectations. Highly recommend.

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      Price

      Reviewed March 28, 2026

      I spent $20 at the Chick-fil-A in Raymore for a chicken sandwich, mac & cheese and fries. The chicken sandwich was terrible, very thin, not worth the cost. The mac & cheese and the fries were so so. Definitely not worth $20.

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      Chick-fil-A Company Information

      Company Name:
      Chick-fil-A
      Website:
      www.chick-fil-a.com