Current Events in July 2012

What does the recent heat wave have to do with an identity theft scam? More than you might think as clever criminals use growing concern over rising electric bills to trick consumers into revealing personal information.

Indiana Attorney General Greg Zoeller is among the first to call attention to the new scam. He's received reports that scammers are contacting consumers with the offer to pay their utilities via a new federal program allegedly authorized by President Barack Obama.

Of course, there is no such program. It's another of the scams that use the president's name or likeness, such as the money-to-return-to-school scam. Zoeller said he was alerted to the scam this week from concerned homeowners who reported the solicitations.

“This summer’s high temperatures mean high utility bills and identity thieves have created a fake program to take off with victims’ personal and financial information,” Zoeller said. “Everyone -- especially senior citizens who may be on a fixed income -- should be wary of these types of solicitations.”

How it works

Here's how it works: scammers claim credits will be provided on customers’ bills if they release their Social Security Numbers (SSN) or bank account information. The victims are then given fraudulent bank information to use when paying their bills online.

If consumers fall for it and provide their Social Security numbers, the scammers steal their identities, taking out loans in their name. These loans might not be discovered for months, even years.

If consumers provide their bank account information, the scammers can access the accounts and take any money they contain.

Zoeller said legitimate businesses will not make unsolicited calls, texts or email messages asking for your SSN or bank account numbers. If in doubt, consumers should hang up and dial their utility provider directly.

Like most scams, this one preys on desperation. The recent heat wave left millions of consumers with abnormally high utility bills.

Students who took out student loans four or five years ago are graduating into a weak job market with a mountain of debt, posing an increasing worry to both policymakers and bankers.

Earlier this year the Consumer Financial Protection Bureau reported that total student loan debt exceeded $1 trillion. It's even higher now and Eduardo, of Lakehurst, NJ, is part of that staggering total.

Eduardo says he took out student loans in 2005 to attend Full Sail University, a for-profit arts school. The loan was divided into four loans – two federal and two private. He says each has a different interest rates with one as high as seven percent. The debt quickly multiplied.

$80,000 in loans

“Originally, I only owed approximately $40k, but with interest, it has risen to $80,000 -- pretty much double,” Eduardo wrote in a ConsumerAffairs post.

Kathryn, of New York, NY, is pretty much in the same boat. She said she turned to Sallie Mae for loans because she had no co-signer and she considered them the only source of funding.

“The rates are ridiculous,” Kathryn writes. “They make it actually impossible for people/students to actually get out of debt and even make a living after they graduate.”

All of this is deeply worrying, not only to federal regulators but is also getting bankers' attention. A report from Barclays Bank shows the average debt burden for students attending a public four-year collage have risen by only $2,000 per borrower over the last 12 years, the trend is not encouraging.

And of course debt levels for students attending for-profit colleges are much higher, with those enrollments increasing sharply in recent years.

Both young and old affected

The report expresses the worry that these rising debt levels are imposing hardships on both the young, who are graduating without adequate jobs, and retirees, who have co-signed for children or grandchildren and now well past their peak earning years and, in some cases, forced out of jobs.

The report notes that borrowers who got a degree had a default rate of 3.7 percent in 2009 while the default rate for those who didn't finish their education was more than four times higher. And while all this could pose increased stress on the financial system, individuals like Eduardo and Kathryn and left holding the bag. If they had it to do over again, both would have taken a different course.

“Truth is, I'm not benefiting from the education I received at Full Sail,” Eduardo writes. Albeit entertaining and informative, I received no assistance after graduation and haven't worked in what I studied a day in my life.”

“I would have been better off struggling and working through school and finishing slower rather than borrowing money,” Kathryn concludes.

Parents are clueless when it comes to their teen-agers' online activities. That's the conclusion of a study by security software firm McAfee.

Parents may think they are staying in touch with their kids' computer habits, but the study found children have a number of ways to effective hide what they're doing from their parents.

The study focused on nine in particular:

1. Clearing the browser history

This is a simple function in the settings portion of the browser. The list of visited Websites, known as the “history,” can be erased manually or the browser can be set to erase it automatically each time it is closed. Fifty-three percent of teens said they do it.

2. Close or minimize the browser when a parent walks in

This is done with a simple mouse click, removing the browser from the screen so that whatever is behind the browser, such as a term paper, appears on the screen. It's the electronic equivalent of placing a comic book inside a a school book and 46 percent of teens say they do it.

3. Hide or delete Instant Messages (IM)

This is a way Internet users can carry on written conversations in real time. The “chat” boxes are located at the bottom of the computer screen and can be closed or minimized the same as web pages. Thirty-four percent of teens say they do it.

The teens also revealed to McAfee that they:

4. Lie, or omit details about their online activities

5. Use a computer their parents don't check

6. Use an Internet-enabled mobile device

7. Use privacy settings to hide content

8. Create private email addresses their parents don't know about

9. Create duplicate or fake social network profiles

Know the dangers

Teens not only know their way around technology, most are aware of online dangers -- yet they continue to take risks by posting personal information and risky photos online, even though they know their parents would be horrified if they knew. Many teens are accessing inappropriate online content, despite 73.5 percent of parents who say they trust their teens to not access age-inappropriate content online.

Specifically 43 percent of teens have accessed simulated violence online, 36 percent have access sexual topics online and 32 percent have accessed nude content or pornography online.

McAfee reports that some teens even engage in illegal activity online. For example, 15 percent admit they have hacked into a social network account and 30 percent says they have pirated music or movies. At the same time, only 15 percent of parents say they are aware their children have engaged in these activities.

“Parents need to get informed about their children’s online behavior,” says Robert Siciliano, McAfee Online Security Expert. “The fact is that allowing teens to participate in unmonitored online activity exposes them to real dangers with real consequences, and these dangers are growing exponentially with the proliferation of social networks.”

Nikon Inc., of Melville, NY, is recalling about 5100 Nikon digital SLR camera battery packs sold in the United States, 1,100 that were sold in Canada and an additional 195,000 sold worldwide. 

The battery packs can short circuit, causing them to overheat and melt, posing a burn hazard to consumers. 

This recall involves Nikon EN-EL 15 rechargeable lithium-ion battery packs with lot numbers E and F. The battery pack was sold with the Nikon digital SLR D800 and D7000 model cameras. 

The battery pack's model number "EN-EL15" and "7.0V 1900mAh 14Wh" are printed on the back of the battery pack. Only battery packs with an "E" or "F" in ninth character of the 14-digit lot number located on the back of the battery pack are included in this recall. 

Nikon has received seven reports of incidents of the recalled battery packs overheating outside the U.S. and Canada. No incidents have been reported in the U.S. or Canada and no injuries have been reported. 

The battery packs, manufactured in Japan and China, were sold at camera, office supply and mass merchandise stores, in catalogs and on various websites nationwide. They were sold with the digital SLR camera in Canada from February 2012 through March 2012 and in the U.S. from March 2012 through April 2012 for between $1,200 and $3,000. 

Consumers should stop using the recalled battery packs immediately, remove them from the camera and contact Nikon for a free replacement battery pack. 

For additional information, contact Nikon at (800) 645-6687 between 8 a.m. through 12 midnight ET Monday through Friday, or visit the firm's Website.

The folks at Careerbuilder.com see lots of resumes. Most are bland and boring. A few are disasters and even fewer are inspiring.

The right resume can get you hired, of course, and the disastrous ones get put up on the bulletin board in the lunchroom. Careerbuilder hired Harris Interactive to consult with 2,298 hiring manager about the good, the bad and the ugly, when it comes to resumes.

Ugh!

First, the truly horrendous ones. Careerbuilder says these are actual examples provided by the surveyed hiring managers:

• Candidate called himself a genius and invited the hiring manager to interview him at his apartment.
• Candidate's cover letter talked about her family being in the mob.
• Candidate applying for a management job listed "gator hunting" as a skill.
• Candidate's resume included phishing as a hobby.
• Candidate specified that her resume was set up to be sung to the tune of "The Brady Bunch."
• Candidate highlighted the fact that he was "Homecoming Prom Prince" in 1984.
• Candidate claimed to be able to speak "Antartican" when applying for a job to work in Antarctica.
• Candidate's resume had a photo of the applicant reclining in a hammock under the headline "Hi, I'm _____ and I'm looking for a job."
• Candidate's resume was decorated with pink rabbits.
• Candidate listed "to make dough" as the objective on the resume.
• Candidate applying for an accounting job said he was "deetail-oriented" and spelled the company's name incorrectly.
• Candidate's cover letter contained "LOL." 

Neat!

But some candidates for jobs reached into their creative bag of tricks to craft a resume that commanded attention. Here are some examples that worked:

• Candidate sent his resume in the form of an oversized Rubik's Cube, where you had to push the tiles around to align the resume. He was hired.
• Candidate who had been a stay-at-home mom listed her skills as nursing, housekeeping, chef, teacher, bio-hazard cleanup, fight referee, taxi driver, secretary, tailor, personal shopping assistant and therapist. She was hired.
• Candidate created a marketing brochure promoting herself as the best candidate and was hired.
• Candidate listed accomplishments and lessons learned from each position. He gave examples of good customer service he provided as well as situations he wished he would have handled differently. He was hired.
• Candidate applying for a food and beverage management position sent a resume in the form of a fine-dining menu and was hired.
• Candidate crafted his resume to look like Google search results for the "perfect candidate." Candidate ultimately wasn't hired, but was considered.

Make a good first impression

With unemployment at 8.2 percent and the economy in low gear, looking for a job is harder than ever. That means making a great first impression.

"One-in-five HR managers reported that they spend less than 30 seconds reviewing applications and around 40 percent spend less than one minute," said Rosemary Haefner, Vice President of Human Resources at CareerBuilder. "It's a highly competitive job market and you have to clearly demonstrate how your unique skills and experience are relevant and beneficial to that particular employer. We see more people using infographics, QR codes and visual resumes to package their information in new and interesting ways."

According to the surveyed hiring managers, there are some simple dos and don'ts when it comes to crafting a resume. For starters, there should be zero typos. Don't copy and paste wording from the job posting. And don't list an inappropriate or unprofessional email address.

Make your resume short and concise. It should not be more than two pages long. Make sure it lists your accomplishments and skills and how you used them in a previous position.

What happens when a lifetime guarantee doesn't fix your item for life? A lifetime warranty should mean your whole life, right? Not just until a company is tired of dealing with you.

This seems to be what happened to Penny, a Nevada consumer who purchased a recliner from Lane Home Furnishings, only to have the company balk at honoring its lifetime warranty promise, which we'll get back to later. First, a bit of history on Lane Home Furnishings.

Lane is owned by parent company Furniture Brands International (FBI), which bought the company years after it was started by John Lane back in the early 1900s, along with his son Ed Lane. FBI also owns brands Drexel, Broyhill, Heritage, Maitland Smith and Thomasville.

Penny is certainly not alone in her dissatisfaction. 

William of New Egypt, NJ, bought a Lane sofa and chair from his local Value City Furniture Store and was none too pleased when he brought both home.

"Last June I purchased a leather-reclining sofa and a reclining chair, he said". In February I notified the company regarding the fact that the center of the sofa had sunken down about six inches from the other two cushions, and that what feels like wood is felt between the cushions.

"Anyone sitting in the center of the sofa appears to be practically sitting on the floor. Repeated emails to Lane furniture go unanswered and a hand written letter as well," he said.

Veronica of Union, NJ, had an even worse experience. After buying a Lane recliner at Macy's, she plopped down to try it out.

"I sat in the Queen Anne recliner, pushed back to recline and the chair went all the way back to the floor. I hit the top of my head on a knob of a cabinet and the force of the chair hitting the floor hurt my neck and gave me a headache," she said. Because I was dazed and in an awkward position, it took me about 30 minutes to get out of the chair."

An inspector later said three screws had been missing from the recliner and Veronica finally got a refund.

Other brands

Consumers have also had bad experiences with FBI's other brands. The home furniture store Thomasville achieved only one out of five stars in the ConsumerAffairs Overall Satisfaction Rating category.

Chris of Orange, Calif. said he purchased a pricey sofa from the retailers, and started noticing signs of damage right off the bat.

"We purchased an expensive sofa from Thomasville Furniture with the assurance that it would withstand my family of four sitting on it every day because it is our main sofa," he said. "It wasn't more than a few months before we had our first service call. We have had their repairman out to our home at least 10-11 times to replace the cushion cores because they are breaking down and are horrible quality."

Chris also mentioned there are no small children in his home, so he attributed the damage to the sofa to poor quality, not abuse. Thomasville sent a repair person to fix the sofa, but said it couldn't provide a refund due to its "limited warranty" policy.

Penny had a similar experience with Lane, as the company gave her a hard time when she tried to use the company's lifetime guarantee.

Penny has been a Lane customer since 1998, buying four different recliner chairs over a period of several years, and sadly she has experienced headache upon headache dealing with Lane recliners that break down and leave chair guts sprawled across the floor.

Chair guts

All four of the recliners that Penny bought from Lane started breaking down after six months’ time, and a sales person suggested she purchase a larger chair, saying it would be more suitable for her size. Penny admits to being a little over 200 pounds and about 5'10" tall, which may be a little above average but doesn't really bring her up to Amazonian proportions.

Anyway, she took the salesman's advice and bought a larger recliner, with the same result. The chair starting breaking and spitting springs from its upholstery, she said.

ConsumerAffairs contacted Penny to learn more about her experience with Lane and the four chairs she's purchased from them. She said after calling the company about the lifetime warranty, a representative said she was sitting in the recliner too long, and said that was the reason all of her chairs were breaking down.

"They said I'm doing something wrong for sitting in it full time," Penny said. "After the fourth or fifth time that the springs came out, their [Lane] local retailer started refusing to fix it."

Not made for sitting?

The argument that chairs aren't made for sitting may be, as they say, one for the books. But Penny isn't taking it sitting down.

"I'm 100 percent disabled and 74 years old," she said. "The doctor’s orders are to go and rest, but I have a chair I have to fight with."

"I have to wrestle with it," Penny added. “When I want to recline it makes a terrible grinding noise. It had a lifetime guarantee on the frame, and the springs kept falling out. The last chair I had lasted barely six months, then big black springs were lying under it."

We checked the warranty information on the Lane website and found that, while there is a five-year limit on chair coverings, there is a specific "lifetime" warranty on the black metal parts of the reclining mechanism. Those would presumably be the parts that fell out of Penny's recliners. The exact language is:

Limited “Lifetime” Mechanism Warranty

Lane warrants the black metal parts of the reclining mechanism to be free of defects for as long as you, the original consumer, own the furniture. All warranty service should be performed by a Lane Certified Service Representative or authorized Lane Home Furnishings dealer.

We perused other sections of the site and found nothing that suggested customers should not spend too much time sitting in their recliners. 

But regardless of what the warranty says, or doesn't say, Penny said her local Lane dealer has written her off. After fixing the couch several times, the company wouldn't send another repair person and told Penny to call Lane directly.

Sadly, Lane hasn't returned any of Penny's calls or messages.

ConsumerAffairs contacted the corporate office of FBI, located in St. Louis.  James, a company rep, said someone would get back to us soon. We're still waiting.

What to do

In the meantime, Penny and other consumers with similar problems should assert themselves.  Besides writing to ConsumerAffairs and similar sites, it's always a good idea to complain to local and state consumer protection officials.

In Penny's case, Nevada Attorney General Aaron Ford has a form on his website. Penny should fill it out and submit it.  It's also worthwhile complaining to the Federal Trade Commission (FTC).  

If Penny has time on her hands, she may want to get out of her recliner, go down to the county courthouse and file a Small Claims lawsuit. In many cases, companies don't respond to such suits and the consumer often wins by default.  

Most states have a law governing "implied warranties." The most common implied warranty is that the product you buy is fit for ordinary uses -- an electric mixer has to mix, an ice crusher has to crush. If it doesn’t, you have a legal right to get your money back.  Implied warranties come automatically with every product, even though they may not be written out.

There is a federal law covering warranties called the Magnuson-Moss Warranty Act.  The law doesn’t require manufacturers to issue warranties on their products, but if they do, the warranty must be easy to read and understand.  

Penny and others seeking compensation should look up the laws in their state and also read up on Magnuson-Moss. You don't have to be a legal scholar to cite the relevant statutes in a Small Claims action.

In years past, the normal exchange between consumer and business was this: The customer saw a product or service they wanted, they gathered the necessary amount of funds to purchase it, they owned it, and took it home and did whatever they wanted with it.

But now many consumers are content with simply accessing products or services instead of owning them.

Whether it’s streaming music instead of downloading it, periodically renting a luxury vehicle instead of saving up for it, or renting a newly released laptop instead of buying it, there's a new buying option for those who don't really need to own a particular product.

ConsumerAffairs recently discussed the growing popularity of peer-to-peer sharing and thriving businesses like Zipcar that allow the consumer to not only use a product for a short period of time, but also to share it with other consumers. The whole concept has generally come to be known as access economy.

Not only are these companies designing their business models around today's difficult financial times, they are also directly responding to consumers' new interest of using a product, returning it, then coming back only when they need the product again.

Not just cars

This comes in especially handy in today's world of quickly-released electronic products that seem to become old and obsolete just weeks after buying them. Some consumers have chosen not to own a device, but instead choose to rent it, and switch gadgets upon each upgrade.

It's working the same way in music too. In the early thousands CD sales accounted for 95 percent of music industry sales according to industry reports. Soon after digital downloads grew in popularity, causing CD sales to all but plummet. Now downloading is on a downward slope, as consumers increasingly prefer accessing the music through streaming rather than downloading it.

According to a report by the International Federation of the Phonographic Industry, 13.4 million consumers used music streaming services around the globe in 2011, compared to 8.2 million in 2010. Rhapsody said it was the first music streaming company to have over one million customers, which shows people are choosing to access songs instead of downloading and owning them.

Tablet Rentals It's really not that strange for electronics to be rented instead of bought, as this is normal for companies that may need a specific device for a period of time, like for a conference or seminar. But more and more everyday consumers are using rental companies for their laptops, smartphones and tablets.

Rentacomputer.com is a major player in the device renting business and tablets are among its new products for temporary use. Customers can go on the company's website, then select the date they want their tablet delivered and picked up from their home.

Once the user hits the submit request button, one of the company's reps will contact them with a rental price quote. Obviously the newer the tablet and longer the rental the more expensive it will be.

Many people are turning to companies like this around the world, if for no other reason than to keep up with the newest technology without having to shell out inordinate amounts of money each time a new device is released.

The downside with renting electronics is one has to be hyper careful, as costs to replace or repair the device could outweigh the cost of simply buying one. Also an extended amount of rental time could end up costing more than just buying a gadget outright.

There's also a privacy issue.  You need to be sure to delete all of your personal data, especially user ids and passwords.

Not just music

And the concept of periodic ownership isn't just confined to the realm of music.

Companies like Adorn allow consumers to rent diamonds and high-end jewelry. What was a common practice for famous Hollywood types on Oscar night is now a normal practice for common folks who decided breaking the bank for a fancy piece of jewelry doesn't make much sense.

So when it comes to this growing trend of renting or sharing over buying, what are some of the most unique companies that offer periodic ownership? ConsumerAffairs doesn't endorse any of these companies, but it’s good for consumers to be aware of just how buying trends are shifting today.

Jean Rentals Would you ever think of renting a pair of jeans? Apparently, many would and companies like Used Blue Jeans are online proof. Here's how it works: Consumers select a pair of jeans from the online store, then enter in just how long they'd like to rent the jeans for. The customer has to pay a deposit, which varies depending on the type of jean, and they get that deposit back once the pants are returned.

Used Blue Jeans caters to those people who find $400 jeans to be a normal thing, but no longer want to keep spending that type of money, especially when newly designed pairs are released very frequently.

The company advises customers not to wash the jeans themselves, as it claims to have a special dry cleaning technique that washes the pants and preserves their newness. The company caters to both men and women clientele pretty much in equal proportion, according to customer reviews.

Wedding Dress Rentals If there's anything one would imagine a person wants to own and keep forever it's a wedding dress. In many families wedding dresses are passed down from mother to daughter for generations, and many brides keep them in their closet or storage in case they want a quick nostalgic peek of their wedding day.

Companies like Rent a Bridal Gown in Modesto, Calif., and Unforgettable Rentals in Tennessee, cater to the bride that may not have a lower amount of sentimentality, but may just be a little more frugal and unwilling to shell out big bucks for one day, albeit a very special day.

Rent a Bridal Gown claims to have the most updated wedding dresses, and practically guarantees that the dress you badly desire will be there, as long as you give proper notice of your wedding date.  Unforgettable Rentals not only rents wedding gowns, but also rents designer dresses that women can rent, impress party goers with, then return.

Of course the downside of renting such gowns, jeans or other garments instead of buying them is risking getting just the right fit, along with the obvious sanitary issues. Many of these companies claim to have absolutely no problems in the cleanliness area, but what else are they going to say? 

Designer Shoe Rental This type of rental falls into the category of the jean rental, as it takes someone with a strong tolerance for used items to really use these kinds of services.

Take the company Cinderella Me for example. The UK based shoe rental company focuses on ridiculously expensive shoes for the average Joe, or rather Joann since the company solely caters to women. You have to like the company's phrase on its website: We ship to you then you shine at the ball."

Christian Louboutin, Jimmy Choo and other shoes that Carrie from "Sex And The City" would probably wear can be rented and shared like a good Friday night Netflix movie. To rent a varied collection of around 200 shoes, customers first have to become a member of the site and pay a £9.95 membership fee, which is a little over $15.

U.S. companies like Montana Rader also rent high-end shoe wear, as the company is usually known for renting shoes to the fashion industry for photo shoots, but many everyday consumers are getting into the shoe rental game to save money.

Handbag Rental Purse rental companies were among some of the first unique rental online companies of the bunch, and as a result there are hosts of these companies in business today. Rent Me a Handbag, Handbagenvy.com, and Handbagborrowers.com are just some of the companies that consumers are using in growing numbers every day.

These types of companies have become so popular that many of them have waiting lists for purses consumers want.

Just like computer gadgets, many rent handbags in fear that they'll quickly go out of style, leaving the consumer with an outdated bag and empty bank account. Although one doesn't have to be a member, a lot of the sites offer a discounted rental price with a membership pass.

Though many purse rental companies are pretty strict on return times for the bags, Hand Bag Borrowers uses the Netflix model and allow customers to keep purses as long as they choose.

Renting products instead of purchasing them will obviously not work for everyone, and for the ones that it does work for, an extreme amount of research is needed to determine just which rental companies have the best reputation and are reviewed the highest.

There's not much talk about these rental companies in our ConsumerAffairs Reviews & Complaints section, but some are sure to follow as this new buying trend grows, especially among the young and financially unestablished.

However, one has be extra aware they have far less control over the quality of a product once its rented instead of bought, and your financial liability if something happens to the item will be much greater.

Be sure to way out all the pros and cons before using a rental company, and really decide if simply not buying what you want is more worth the money in the long run.

Car shoppers can be classified in different groups. Some are in search of luxury, some want economy.

Is it possible to find a car that offers both? It is if you are willing to spend up to $25,000 on a new car. In fact, there are many new sedans in that price range that offer a good ride, handling, fuel efficiency, features, value and yes, even a touch of luxury.

How do you know where to start looking? The editors at Kelley Blue Book recently rated the top 10 sedans under $25,000.

The list includes not only the longtime segment leaders one may expect to see, but also recommendations for lesser-known models and all-new nameplates with which car shoppers may not be as familiar.

1. Volkswagen Passat – Starting price $20,765
2. Mazda MAZDA3 – Starting price $15,995
3. Honda Civic – Starting price $15,575
4. Hyundai Sonota – Starting price $20,570
5. Buick Verano – Starting price $23,470
6. Honda Accord – Starting price $22,150
7. Ford Fiesta – Starting price $13,995
8. Toyota Camry – Starting price $22,715
9. Hyundai Elantra – Starting price $16,120
10. Subaru Legacy – Starting price $20,745

The variety of features and special trim available on these new sedans include all-wheel drive, achieving up to 40 mpg, tech-savvy features and infotainment systems, refined interiors, sporty ride and handling, quality, and reliability.

Base prices start as low as $13,995 and top out at $23,470, providing a broad range of affordable price points accessible for a large number of car shoppers.

The Troxel Company, of Moscow, TN, is recalling about 100,500 Flexible Flyer Swing Sets in the U.S and 4,900 in Canada. 

The see-saw seats can break away from the bolt fasteners during use, posing a fall hazard.

The Flexible Flyer swing sets come in 11 different models each with a see saw attachment along with swings, bars or a slide. The model number can be found on a sticker located underneath the center of the top bar of each swing set unit. Model numbers and names are listed below:

Troxel has received 1,232 reports of see saw seats breaking, resulting in thirteen injuries to young children that included bumps, bruises and lacerations. 

The swing sets, manufactured in the U.S, were sold by Walmart, Toys R Us, Academy and at other specialty stores, and online retailers from December 2011 through May 2012 for between $130 and $280. 

Consumers should stop using the see-saws immediately and contact Troxel to receive a free repair kit. 

For additional information, contact Troxel at (888) 770-7060 between the hours of 7 a.m. and 6 p.m. CT Monday through Friday or visit the company's Website.

Robert Bosch Tool Corporation of Mount Prospect, IL, is recalling 22,149 SkilSaw miter saws. The lower guard can break and contact the blade during use, posing a laceration hazard to users. 

The recalled product is the SkilSaw(r) 10-inch compound miter saw, with model number 3316 and date codes 111, 112, 201, 202, 203 or 204. The model number and date code are on the lower right side of the nameplate located on the motor housing. The SkilSaw logo appears at the top of the upper blade guard and on the dust collection bag. 

The firm has received no reports of incidents or injuries. 

The saws, manufactured in China, were sold at Lowe's Home Centers nationwide and OC Tanner from January 2012 to April 2012. 

Consumers should immediately stop using the miter saw and contact Robert Bosch Tool Corporation for a free lower guard replacement kit. 

For additional information, contact the firm toll-free at (888) 727-6109 between 7 a.m. and 7 p.m. CT Monday through Friday, or visit the firm's Website.

While the latest surveys show consumer confidence may be lagging into the summer months, General Motors says its Chevrolet division has plenty of confidence and is willing to put it on display in the showroom.

The automaker is introducing what it calls its “Chevy Confidence” program, which appears to be changing the rules, going where few caremakers have gone before.

Under the program, buyers will be able to return their Chevrolet within 30 to 60 days if they drive fewer than 4,000 miles and have no damage. “Love it or return it,” GM declared in a press release.

The return policy applies on both 2012 and 2013 models.

Negotiating the purchase of a new Chevrolet under the plan might also be a different experience. GM says it has applied special “no haggle” pricing on new 2012 models.

Carmax pioneered the “no haggle” price approach and some consumers prefer it. Others, however, would rather try to drive the best bargain possible with the sales person.

The Chevy Confidence program began this week and will run through September 4, GM said.

Defensive move?

The promotion applies to new 2012 models as dealers prepare to make way for the 2013 models. Business Week points out the promotion has popped up precisely at the time Chevy has lost ground to Toyota, which seems to have regained its mojo in the wake of 2010's safety recalls and 2011's earthquake and tsunami.

Sales of the Chevy Cruze compact, the brand's popular small car, fell 7.4 percent in the first half of 2012, perhaps because of falling gasoline prices. For 2012 Chevy is introducing a new subcompact, the Spark, while redesigning the Malibu.

TheWall Street Journal reports Chevrolet's new program is a stark departure from years past, when carmakers slashed prices and added other incentives in an effort to clear the showroom for the new model year. These promotions usually afforded value-conscious consumers the biggest savings.

But those big savings for consumers tended to cut into automakers' profits. The Journal says Chevy's promotion is designed to entice consumers while still protecting the bottom line.

Medical malpractice payments in 2011 were at their lowest level on record by almost any measure, discrediting the claim that these payments are to blame for the skyrocketing cost of health care, according to a new report from Public Citizen. 

In the report, "Malpractice Payments Sunk to Record Low in 2011," Public Citizen analyzed data from the federal government's National Practitioner Data Bank (NPDB), which tracks malpractice payments on behalf of doctors. 

The report found that the number of medical payments and the inflation-adjusted value of such payments were at their lowest levels since 1991, the earliest full year for which such data are available. 

"Contrary to the promises of policymakers and leaders of physician groups who have spent the past two decades championing efforts to restrict patients' legal rights, there is no evidence that patients receive any benefits in exchange for ceding their legal remedies," said Taylor Lincoln, research director of Public Citizen's Congress Watch division and author of the report. "Instead, malpractice victims and ordinary patients end up absorbing significant costs for uncompensated medical errors." 

Report findings 

The report found that in 2011: 

• The number of malpractice payments on behalf of doctors (9,758 payments) was the lowest on record, having fallen for the eighth consecutive year;
• The inflation-adjusted value of payments made on behalf of doctors ($3.2 billion) was the lowest on record. In actual dollars, payments have fallen for eight straight years and are at their lowest level since 1998;
• The average size of medical malpractice payments (about $327,000) declined from previous years;
• Four-fifths of medical malpractice awards compensated for death, catastrophic harm or serious permanent injuries -- disproving the claim that medical malpractice litigation is "frivolous";
• Medical malpractice payments' share of the nation's health care cost was the lowest on record (just 0.12 percent of all national health care costs); and
• Health care costs rose again amid the decline in medical malpractice litigation --  debunking the claim that the litigation is tied to rising health care costs or that patients should expect dividends from reduced litigation. 

The total costs for medical malpractice litigation for doctors and hospitals (as measured by liability insurance premiums paid) have fallen to their lowest level in two decades. They amounted to 0.36 percent of national health care expenditures in 2010, the most recent year for which such data is available. 

Why the decline? 

There is no evidence that the decline in medical malpractice payments is due to safer medical care, the report said. Studies routinely conclude that there is a high prevalence of medical errors. For instance, the U.S. Department of Health and Human Services found that more than 700,000 Medicare patients suffer serious injuries from avoidable errors every year, with fatal outcomes for 80,000 of these people. 

In contrast to the hundreds of thousands of injuries (and tens or hundreds of thousands of deaths) that major studies attribute annually to medical mistakes, fewer than 10,000 medical malpractice payments were made on behalf of doctors in 2011, demonstrating that the vast majority of patients injured by medical malpractice are not being compensated, the report found. 

"When victims of malpractice do not receive compensation, their future medical costs must be borne by somebody: the victims themselves, their insurance companies or the taxpayers," said Christine Hines, consumer and civil justice counsel with Public Citizen. "The juxtaposition of declining medical malpractice payments and skyrocketing medical costs exposes bogus claims that reducing patients' access to legal remedies will reduce costs. The only sensible response is for policymakers and physicians to dedicate themselves to pursuing patient safety to prevent these injuries and deaths with the same vigor with which they have previously sought to restrict patients' legal rights." 

You can read the full report here.

Consumers spend billions of dollars each year on dental care. Researchers at Yale and the University of Chile say they have developed a chemical that could eliminate most of that spending.

The chemical is code named Keep 32, named for the 32 teeth in the human mouth. By adding it to toothpaste or mouthwash, the researchers say, it will kill the bacteria that cause cavities and keep a mouth clear of bacteria for several hours.

Keep 32 is said to target streptococcus mutans, a type of bacterium that lives in your mouth. The germs interact with sugar, turning it into a form of acid that eats away at tooth enamel, causing cavities.

The researchers say the chemical has been tested for at least seven years. It has now entered human clinical trials and, assuming it clears those with no adverse side effects, could become an additive in oral care products within two years.

Plenty of skeptics

It's one of those stories that just sounds too good to be true, and consumers posting comments on stories about Keep 32 appear to be highly skeptical. To many it has the ring of those Web-based urban legends that make the rounds every so often.

“They were testing something like this 20 years ago and was developed by University of Florida,” wrote ElDubs, of Florida, in an Internet post. “Either they got bought up by the tooth fixing industry of it was deemed unsafe for long term use. I won't be a first adopter.”

“Yeah right, that sounds like a good idea,” wrote David, of Kent in the UK. “Forget the underlying cause of tooth decay is poor nutrition, and instead, introduce another poison into our bodies that will no doubt be proven to cause cancer in ten years time.”

Despite the skepticism, the news of the cavity-preventing substance is being reported around the world. 

The researchers, meanwhile, say the chemical has enormous potential, not only as an oral care product but as a food additive. They say they are currently in talks with investors and hope to license the patent to a major U.S. consumer products company.

The nation’s largest airlines posted an on-time arrival rate of 83.4 percent in May – better than the 77.1 percent rate of a year earlier, but slightly worse that the April rate of  86.3 percent, according to the U.S. Department of Transportation’s (DOT) Air Travel Consumer Report. 

Airlines also reported one tarmac delay of more than three hours on a domestic flight and one tarmac delay of more than four hours on an international flight in May. 

The larger U.S. airlines have been required to file complete reports on their long tarmac delays for domestic flights since October 2008. Under a new rule that took effect Aug. 23, 2011, all U.S. and foreign airlines operating at least one aircraft with 30 or more passenger seats must report lengthy tarmac delays at U.S. airports. 

In addition. carriers operating international flights may not allow tarmac delays at U.S. airports to last longer than four hours. There is a separate three-hour limit on tarmac delays involving domestic flights, which went into effect in April 2010. 

Exceptions to the time limits for both domestic and international flights are allowed only for safety, security or air traffic control-related reasons. 

The report also includes data on cancellations, chronically delayed flights, and the causes of flight delays along with information on consumer service, disability, and discrimination complaints. There’s also a section on incidents involving pets traveling by air. 

Cancellations 

• During May, the carriers canceled 0.9 percent of their scheduled domestic flights, compared with May 2011’s 2.1 percent cancellation rate and April 2012’s 1.0 percent. 

Chronically delayed flights 

• At the end of May, there was one flight that was chronically delayed -- more than 30  minutes late more than 50 percent of the time -- for two consecutive months. No flights were chronically delayed for three consecutive months or more. 

Causes of flight delays 

• In May, the carriers filing on-time performance data reported that 4.75 percent of their flights were delayed by aviation system delays, compared with 3.56 percent in April; 5.56 percent by late-arriving aircraft, versus 4.59 percent in April; 4.59 percent by factors within the airline’s control, such as maintenance or crew problems, compared with 4.04 percent in April; 0.58 percent by extreme weather, compared with 0.39 percent in April; and 0.03 percent for security reasons, compared with 0.02 percent in April. 
• Weather is a factor in both the extreme-weather category and the aviation-system category. This includes delays due to the re-routing of flights by DOT’s Federal Aviation Administration in consultation with the carriers involved. Weather is also a factor in delays attributed to late-arriving aircraft, although airlines do not report specific causes in that category. 
• Data also show the percentage of late flights delayed by weather, including those reported in either the category of extreme weather or included in National Aviation System delays. In May, 38.53 percent of late flights were delayed by weather, down 9.23 percent from May 2011, when 42.45 percent of late flights were delayed by weather, and up 35.05 percent from April when 28.53 percent of late flights were delayed by weather. 

Mishandled baggage 

• The U.S. carriers reporting flight delays and mishandled baggage data posted a mishandled baggage rate of 2.77 reports per 1,000 passengers in May, better than May 2011’s rate of 3.54 but up from April 2012’s rate of 2.63. 

Incidents involving pets 

• In May, carriers reported four incidents involving the loss, death, or injury of pets while traveling by air -- up from both the two reports filed in May 2011 and three this past April. May’s incidents involved three pet deaths and one pet injury. 

Complaints about airline service 

• In May, the Department received 1,260 complaints about airline service -- up 18.3 percent from the 1,065 complaints received in May 2011, and up 18.0 percent from the 1,068 complaints filed in April 2012. 

Complaints about treatment of disabled passengers 

• The report also contains a tabulation of complaints filed with DOT in May against airlines regarding the treatment of passengers with disabilities. The Department received a total of 68 disability-related complaints in May 2012, compared with 58 filed in May 2011 and 65 filed in April 2012. 

Complaints about discrimination 

• In May, there were five complaints alleging discrimination by airlines due to factors other than disability such as race, religion, national origin or sex. There  were 10 in May 2011 and 14 received in April 2012.  

Consumers may file complaints in writing with the Aviation Consumer Protection Division, U.S. Department of Transportation, C-75, W96-432, 1200 New Jersey Ave. SE, Washington, DC 20590; by voice mail at (202) 366-2220 or by TTY at (202) 366-0511; or on the Web. 

Consumers who want on-time performance data for specific flights should call their airline’s reservation number or their travel agent. This information is available on the computerized reservation systems used by these agents. The information is also available on the appropriate carrier’s Website.

Consumers tapped into credit in a big way during May, according to the latest report by the U.S. Federal Reserve. Credit use rose by $17.12 billion, the most in five months.

Is this good news or bad? Economists might say it is good since more consumer spending is always considered a tonic for a lagging economy. But if consumers tapped into credit just to pay their bills that month, that's not so good.

Consumer confidence?

An initial review of the data suggests the big increase in credit spending may have been a sign of growing consumer confidence. Revolving credit, a segment that includes credit cards, rose by $8.01 billion.

That increase in credit card use was the largest since November 2007, the month before the economy slipped into a recession. A year later, when the U.S. economy seized up in the credit crisis of 2008, credit began to dry up and consumers began paying down their credit card balances.

Gradually consumers have begun using their plastic again with credit card spending rising since mid 2011. May's surge in the use of plastic may indeed be a healthy sign if consumers used their cards for non-necessities like restaurant meals and vacations. If they used their cards more for groceries and gasoline, it might not be such a good sign.

While credit card usage scored a healthy gain, so did non-revolving credit, which includes things like car and education loans. That sector was up $9.1 billion.

Economists generally greeted the report with optimism, suggesting it is a sign that credit channels, which narrowed significantly after 2008, are widening once again. Though the data do not include mortgage debt, a few economists expressed the hope that general increases in credit flows would eventually make their way to the mortgage market, helping the housing market recover.

Hip replacements for seniors are fairly commonplace these days. But that doesn’t mean there’s anything routine about the procedure. 

Anyone considering the operation should be armed with as much information as possible -- including reasons to have the surgery, how to prepare for and recover from it, and ways to avoid complications. All of that – and more – is available at NIHSeniorHealth.gov, the senior-friendly health and wellness Website from the National Institutes of Health. 

Consumers can visit the Webpage to learn more about this surgery, which occurs most often among people between 60 and 80 years of age. 

Why do it? 

The most common reason for hip replacement surgery is pain and disability from osteoarthritis of the hip, which occurs when cartilage in the joint breaks down, causing bones to rub together. 

“Osteoarthritis of the hip can lead to severe pain and stiffness, impairing one’s ability to function normally,” said Stephen I. Katz, M.D., Ph.D., director of the National Institute of Arthritis and Musculoskeletal and Skin Diseases (NIAMS), which developed the topic for NIHSeniorHealth. 

Although hip replacement is typically a highly successful procedure and an effective treatment for arthritis, the decision to have the surgery is not always an easy one, especially for older adults. “Surgery of any type involves risk, and older adults might understandably be hesitant about having hip replacement surgery,” says Dr. Katz. “But if less invasive treatments such as medications and physical therapy have not helped, hip replacement has proven to be an effective way to relieve pain and restore function.” 

Preparing for the procedure 

Adequate preparation for surgery and appropriate arrangements for an extended recovery are critical to a successful outcome, and the new topic includes helpful details about the importance of physical therapy and arranging for assistance after surgery. 

“Older adults considering hip replacement surgery would benefit greatly from reading this new addition to NIHSeniorHealth,” adds Richard J. Hodes, M.D., director of the National Institute on Aging (NIA), which collaborated on the topic with NIAMS. “It is an excellent source of information about the surgery itself, as well as the pre- and post-operative phases of the procedure.”

Remember when pop-up ads used to fill your computer screen and slow your PC? The same thing may be happening to your smartphone.

Where are they coming from? A mobile security firm is pointing a finger at some of those apps you're downloading. Many of these apps are running ads from rogue ad networks.

They can even change settings on your device and steal your contacts without you ever being the wiser.

Where the action is

“Mobile has become the dominant computing platform in an incredibly short amount of time, changing the lives of people around the world and creating a booming economy for businesses and app developers,” said Kevin Mahaffey, co-founder of Lookout, a mobile security firm based in San Francisco.

Based on Lookout’s analysis, more than five percent of free apps have included aggressive ad networks, affecting millions of people. When you download one of these apps to your phone, you may be downloading a lot of other stuff you don't want. However, you're in the dark.

Lookout says you shouldn't be. The company has proposed a set of guidelines for both developers and ad networks to follow to increase transparency and protect consumers personal information. The idea is not to stifle advertising, since after all, that's what makes so many free apps free.

One set of rules

“People want to have confidence and trust that they’re not being compromised while on devices that have access to their most personal information,” said Jules Polonetsky, Director and Co-Chair of the Future of Privacy Forum. “For many years, desktop users were plagued with programs that triggered pop-ups, added unwanted toolbars, and changed homepages. These guidelines make it clear, while mobile marketing business models and practices are still developing, some practices are out-of-bounds. That’s good news for both consumers and responsible businesses.”

The Lookout guidelines cover requirements and suggested best practices in transparency and clarity of data collection; individual control over information collected; ad delivery and display behavior; collection and retention of personal or device-specific data; and secure transport of sensitive data.

Mahaffey says mobile ads aren't going away but if developers all follow a set of clear guidelines, the system will work for app developers, ad networks and consumers.

“In order for these great benefits to continue, everyone in the mobile ecosystem must respect individual privacy choices and hold user experience in the highest regard,” he said.

Outdated state laws that permit local governments to sell property through a tax lien foreclosure process if the owner falls behind on property taxes (owing as little as $400) are fueling a second nationwide foreclosure calamity, according to a report from the National Consumer Law Center (NCLC). 

“Homeowners throughout the nation, particularly elderly and people with cognitive challenges, have lost or stand to lose family homes along with long-term equity which may represent their sole savings and security for retirement,” said National Consumer Law Center Attorney John Rao and author of The Other Foreclosure Crisis: Property Tax Lien Sales. “Our report is a wake-up call for states to reform tax sale laws to keep speculators from reaping huge windfalls at the expense of fragile citizens while still ensuring local governments receive much needed tax revenue.”  

Elderly and disabled most at risk 

A tax lien sale may be started over nonpayment of a small delinquent tax bill for a few hundred dollars, and then sold at a tax lien sale for simply the back taxes owed on the property. 

If the homeowner fails to buy back the property, the purchaser acquires the home for very little. Thus a $200,000 home might be sold for as little as $1,200, and then resold for a huge profit. 

Currently, annual tax lien sales total approximately $15 billion nationwide and are on the rise due to the weak job market, depressed home values, and an increase in mortgage foreclosures. Florida had nearly $2 billion in back tax liens and sold $1.8 billion of these liens in 2009. A county in Mississippi doubled the number of properties in its annual tax sale in recent years. Other states at risk include Illinois, New Jersey, New York, and Texas. 

Homeowners most vulnerable are those who have fallen into default because they are incapable of managing their financial affairs, such as individuals suffering from Alzheimer’s, dementia, or other cognitive disorders. 

And one government study found that last year property tax foreclosures in New York City were highly concentrated among low income communities with large black and Latino populations -- groups also targeted by subprime mortgage lenders.

Tax lien sales may increase the number of  vacant and neglected properties, further eroding tax revenue and destabilizing entire communities. 

Windfall for investors 

Individual tax sale purchasers and large investment companies, including Bank of America and JPMorgan Chase, have used the tax sale process as a profit center. Tax liens can yield an incredible rate of return, as high as up to 50 percent. 

Many state laws permit tax lien purchasers to charge homeowners extremely high interest rates and fees to redeem their property in order avoid foreclosure. (For example, redemption penalties in Georgia, Iowa, Mississippi, New Jersey and Texas all exceed 20 percent). For these reasons, tax lien sales are often marketed as “get-rich quick” schemes on Websites. 

Investors take advantage of the fact that the tax sale process is  arcane and rarely understood by homeowners. And states do little to inform homeowners about steps they can take to avoid foreclosure. Very few states have enacted procedures to protect owners’ equity interests or to avoid windfalls to purchasers, and almost no states have updated tax lien laws to reflect current economic conditions or to ensure that proper safeguards exist to avoid unnecessary loss of homeownership.  

Recommendations 

The NCLC report offers the following recommendations that state and municipalities could adopt, which reflect the goals of preserving homeownership and ensuring prompt payment of local taxes: 

• Implement redemption payment programs. Local tax offices should collect redemption payments to eliminate the possibility that an unscrupulous purchaser may thwart the owner’s attempt to redeem. The local tax office should accept partial and installment payments.
• Adequate notice should be given at every stage of the tax sale process. Notifications should be used as a tool to avoid loss of homeownership. Comprehensive notices should use plain language, include information about tax exemptions, abatements and repayment plans, and note the consequences of each stage of the tax sale process. 
• Provide detailed notice of redemption rights. The notice should give all the essential details on how the redemption right can be exercised, including the name and address to which the homeowner can remit payment, itemized costs and the deadline for the redemption payment. 

“The consequences of homeowners not understanding their rights or the process of a tax lien sale is devastating for individuals, families, and communities,” says Rao.  “To date, states have done very little. Will legislators and policymakers now reform their laws to help keep elderly and other homeowners from losing their homes due to a small property tax delinquency? We certainly hope so and the sooner they act to head off this swelling problem, the better.” 

For being such a big company, Google certainly makes a lot of "mistakes," which often have the effect of invading consumers' privacy.  

One of its latest supposed blunders was disregarding consumers' privacy settings on the Safari Web browser used on Apple products. Google insists it never meant to bypass those settings and place cookies on users' machines but is nevertheless said to be ready to pay $22.5 million in penalties to settle an inquiry by the Federal Trade Commission (FTC).

While this would be the biggest fine ever levied by the FTC, it is just a few hours worth of revenue to Google but it's another black eye for a company that has at best a spotted record of protecting consumers' privacy.

The report of a settlement comes from The Wall Street Journal, which uncovered and disclosed Google's misdeeds earlier this year. After the Journal told Google about its discovery, Google said it immediately stopped the practice. 

Of course, Google never apologizes for anything and usually insists its privacy violations were inadvertent, accidential, unintentional and so forth. Which, of course, doesn't mean they didn't happen.

Wi-Spy

You might recall back in 2010, when Google admitted invaded Wi-Fi networks and downloaded private data from those networks as its fleet of gadget-encumbered cars crept through neighborhoods around the world, collecting information for its street-mapping project.

That, Google said, was inadvertent but in April, the Federal Communications Commission (FCC) fined Google $25,000, saying it was obstructing the FCC's investigation of the affair. Google said it didn't mean to.

Last year, in a settlement with the Justice Department, Google agreed to pay a $500 million penalty for promoting and advertising unlawful sales of prescription drugs through its ubiquitous AdWords program. It said its role in establishing a global network of illicit drug sites was unintentional.

Then there was Buzz, Google's ill-fated social network Google. The FTC -- and many others -- complained that Google deceptively used information it had already collected to establish accounts for consumers and string together data about them. Google said it was accidental and promised -- through a consent decree -- not to do it again. It also agreed to 20 years of privacy audits and said it would strengthen its privacy protection practices.

Google+

Though the Buzz didn't last long, Google is currently having another go at the social media game, with Google+, which sort of cobbles together many of the settings and much of the data from other Google sites and services. Sound familiar?

This time around, Google is hoping to stay out of trouble. It modified its privacy policy in advance of cranking up Google+. The changes make it harder for users to stay anonymous and also make it harder -- much harder -- for individuals to keep their private and public lives separate, something that's quite important to people whose jobs put them and their families at risk of dirty tricks or worse. That was probably inadvertent though, don't you think?

However, Google is still operating under terms of the consent decree it signed after the Buzz affair and the FTC could conceivably impose additional penalties if the Safari escapade is deemed a violation of the decree.

The $22.5 million penalty has not been officially announced and the Journal's report said the settlement is still being negotiated. Once Google agrees to it, it must still be approved by the FTC commissioners.