Two Men and a Truck Reviews

Further, Daniel ** and one other mover were rude, dismissive and disrespectful. When I complained about missing screws to my kitchen table, he replied..."Whatever," and walked away. I am sure that one person will not impact your business, but I will never use your company again and will be sure not to recommend your company to anyone I know. Instead, I will be sure to steer them far away from your company.

They also sent four unqualified/unprofessional and untrained movers/drivers. One of them asked me to ask my neighbor if they could drive INTO HER YARD so they could back into my driveway--for reference, the street is a normal two-lane street and it was a long double driveway. They didn't load/store things the way I asked them to, I had to tell one of them not to drop my boxes from the truck onto the dolly, they put a big gouge in the hallway wall that I had to fix, and did not maximize use of the space in either the truck or the storage units. One of them said my living room chair was too big to move through the front door, yet that's how it was delivered. I had to tell him to remove the legs and turn it sideways. They completely unloaded a garage storage cart (which has wheels/casters) to put it on the truck and then didn't put anything back in it.

When the mover put this cart in storage, he faced it toward the wall EMPTY, until I told him to turn it around and put things in there. One unit was packed only half high all the way from front to back, so even though there was room, I wouldn't be able to add anything without unloading the entirety of the unit and reloading it. I also asked 3x that they keep my toolbox and other tools at the front of the unit so I'd be able to access them, but they instead hid them somewhere in the back of the storage unit, which added an additional 30ish minutes to my move time because I made them find them for me.

When scheduling my move, I inventoried all the furniture in my home on the website where you can mark the contents of each room, yet the movers STRUGGLED moving my mattress and jukebox out of my house. When they removed the mirror from my dresser, they left the screws on the wood pieces they removed it from, so several of them have been lost. They also broke one of the slats on my bed frame and lost a part to a pet gate. This company did a poor job and took twice the time quoted because they sent unqualified people and only one truck. When I inquired about the second truck, the GM, **, informed me that there was only one qualified driver that day. I notified Tevin, the manager I spoke with the day of my move, that they lost a part and asked how to file a claim for replacement. He said he'd call or text his number so I could let him know if I was able to find it when I went back to my house, which he never did.

The following week, I spoke to the General Manager, **, regarding these same issues, and after sending pictures of the storage units, he agreed to have himself and three other movers unload and repack my storage units. He also said he'd order the missing part for my gate. We met at the storage facility June 12th and they did re-do my units; I was even able to replace one of them with a smaller unit. This took another 3 hours. On this day, ** told me that the gate part would arrive the next day.

When I didn't hear back or receive the part, I called the shop again 6/16 to speak to ** to inquire. He verified my address and said he'd send it to my current residence. I sent another message 6/20 after not receiving it, as well as another message 6/22 due to no response. This time he said it was due to arrive "tomorrow", 6/23. Since I still haven't received it today, I checked in yesterday with no response and again today, 6/25, to which he responded it arrived on Tuesday. It still hasn't been shipped or delivered to me. I've contacted the company multiple times via email, phone call, and text. Not once have I received a response to an email or phone call, and I've received only a handful of text responses.

Be wary of using this company unless you have a lot of time/money to waste, you're not that concerned about the contents of your home, and you're ok with lack of communication and follow up. I will never use or recommend Two Men and a Truck after this horrible, time consuming and expensive experience. I understand that the franchises are independently run, and this one should lose its franchise status given how they run it and employ unqualified and unprofessional workers.

Because I was on a strict timeline to vacate the home I was selling and move into my new house, I felt I had no real choice but to agree and proceed. After everything was packed, we conducted another walkthrough. I pointed out several items that had been missed, and the team began loading them. However, when I returned for a final check, I discovered they had still left behind a significant amount of belongings—enough to fill my SUV twice.

The issues continued at the new house. Clearly labeled boxes were placed in the wrong locations, with basement items brought upstairs and garage items left outside in the yard instead of being placed in the garage. I specifically reminded the crew to plug in my basement refrigerator, but they failed to do so, resulting in all of the meat stored in the freezer being spoiled. Overall, the experience was extremely frustrating and disorganized. What started as a quoted $1,500 move ended up costing me nearly $2,800, and the quality of service did not justify the additional expense. I cannot recommend this company based on my experience.

After watching them move the same furniture over the years I can tell you their current mover have not been trained properly and do not know how to break down pieces for the move. They also slide the furniture across the ground, my leather sofa is all scuff up on the side even though they wrapped plastic on it as they did all pieces that are scratched and chipped. I’m in a wheelchair and live alone. By the time I found the damage it had been right at 31 days and they shut me down. It’s sad to see a once good company fall this far and the fact they don’t permit customers leaving TRUE EXPERIENCE REVIEWS is dirt business practice.