Two Men and a Truck

When I called their office to complain, they told me they don’t discriminate against women. I do not discriminate against women either, but I did not hire a very small 20 something year old girl as a moving man or a middle-age woman. If that were my intention, I would’ve used my wife and daughter. If it had not been for me, supplying them with a handtruck and myself, and my son, helping with the heavy furniture, the move would not have taken place and after all the nonsense these people subjected me to they charged me an additional half hour, On top of the $905 they charged me for three hours!

I asked Eric repeatedly, the young man who seem to be in charge if we were still within the time constraints so that I would not be charged additional time and every time I asked him he told me yes, but apparently he was so new to the company he did not understand the policy that they have to allow a half hour travel time to get back to their base! I have hired numerous moving companies in my 63 years of moving many times, and I have never had a moving company send me a young girl, a middle-age woman, and another young guy with little to no experience! Do yourself a favor and do not use this company.

Now I ask you... if I'm moving 4 hours away from my apartment why wouldn't I pack my kitchen??? I called the office and got some smart mouthed woman who asked me me if I had ever moved before... I'm 78 years old military veteran... how many times do you think I've moved in a 20 year history??? We went to my new home 4 hour away and the gentlemen unloaded the truck and left. My brother and I had to go back to Houston the next day and load the kitchen...I was charged 2100 dollar for this fiasco...

I will stress that the young men who moved me were excellent...THE MANAGER TROY AND HIS SIDEKICK WOMAN need to go to work a Mcdonalds... these two need to off their cell phones and assess and go make a general inspection of what needs to be done at the residence to be moved. l NEVER NEVER NEVER USE THIS COMPANY. It would be better to rent a Uhaul and movers provided by uhaul and do it yourself... Disgust and anger are the two words I have for this company.

Upon getting to the new place, they couldn't get the couch in and damaged the walls. They put the bed together wrong and left the dresser in the wrong part of the room when I asked twice to have it moved. They told us they would be back at 9am the next morning to complete the move (couch). We were ok with that. They didn't show up or call the next day. They called at 9:45 when everyone was gone and begged to come complete the move at which point we informed them it was too late, we were not interested in any business moving forward based on the horrible experience.

I spoke to a manager about the damages done and they acknowledged it and told me a manager would call me. Instead of contacting me to resolve the issues, they charged me another $156 for "extra time made on the move." They moved 6 pieces of furniture (I moved the rest myself throughout the day) and 2 boxes 1.4 km and are trying to charge for over $800 for the move after they damaged both properties. I was quoted at $600 before anything happened. I signed nothing to complete the move. They have continued to try to put charges on my credit card without authorization which I have now have had to report as fraud. DO NOT USE THEM.

Apparently they are given a 30 minute break where they left and 8 drawer dresser tilted up on its side in the new garage for that whole time breaking the plastic settings the drawer rails for into preventing the drawers from being able to slide in and out smoothly. Why they left a dresser sit on its side like that and disappear into their truck is the worst customer service I have ever experienced.

They told me originally that I could leave the drawers full but then the movers complained that it was too heavy for them and to remove the drawers. Needless to say the $1800 dresser was ruined because once the drawers were removed with the plastic clip pieces broken and the silver rolling balls all over the ground from the drawer track, the dresser was being damaged. I even watched one of the movers walk around the corner to get high from my upstairs bedroom window. This is the worst moving experience and poor customer service in any of my moves, and I would never use them again or recommend them to anyone. You are better off hiring strangers through Craigslist to move you.

The guys were exhausted as I was after packing and kidding my car. They got lazy at the end understandably and as a result items weren’t completed and some furniture left at the house. I was then charged $6000 for a 7 mile move. I called management to make it right that as a result of their misdirects, I was not paying for that. It was given to review by person who was not in the team that came to Inspect what had not been done by the packers, when the moving guys called complaining. I was told that I had to pay for the hour out in and was then charged liver $6000 for 7 miles. I’m moving this weekend to Dallas and it’s costing me $3500 with another company with ethics. I think this felt so fraudulent that they can send people to stand around and hang out at my house taking their time and not knowing what they are doing then charge me for their incompetence.

They should have made right for me. How often do you get management called. Over by their own team then add more people because if the guys the day before. I should not have had to lay for the day before. It was unacceptable and they never made it right, even being dishonest to my credit card company by ignoring their investigation. I would never recommend this company and hope no one ever gets scammed like I did.