Two Men And a TruckConsumerAffairs Unaccredited Brand
Keep an eye on your inbox, the lastest consumer news is on it's way!
When I hired Two Men and a Truck over the phone, we agreed to a price to move our furniture. Once the movers arrived, I was informed that perhaps I should purchase some of their insurance. I agreed to the almost 135$ policy that would provide coverage up to (I think it was 5 thousand dollars). I agreed because I had a glass hutch I was concerned about. That piece made it to the new house safely, but three wooden shelving units were damaged at a value of 375$ each... They told the insurance only covered 97$ total for the three units that cost 1200$. This company is a fraud. I would never suggest using them.
I am left tonight with a condo full of furniture because when the movers got there the price was more than doubled. Was quoted on the phone for $544.00 for 2 hours. When the guys got there they said it would be $1800.00. Had no other choice but to forget it because it was my brother's money that has passed away and I have no way of coming up with that much money. I tried all day to get into contact with Two Men And a Truck just to verify pricing and time and no one answered their phones. This company sounds like con artists. I will be in contact with 6 on your side!!! I will never recommend this company to anyone and they really need investigated.
My family is planning to move our small two bedroom apartment from one state to another. We have been diligently researching the cost with multiple moving companies. All of the companies have been fairly consistent by describing the mileage and that the most transparent way to charge being by cubic foot not weight. All estimates were roughly coming in between $2100 - $2900. The company giving the lowest quote had terrible reviews which specifically states that they will come in lowest, but aren’t reputable. The lady that called me from Two Men And a Truck attempted to itemize my inventory. Even that was a painful process because she was having trouble navigating through her own computer system. My inventory is not big compared to most. It’s considered a small move because I’m a minimalist and do not keep anything unnecessary.
After she entered in the data she tabulated the cost of my move. HOLD ON TO YOUR SEAT!!! The quote was $16,000. I nearly fainted!!! After I regained consciousness, I asked to speak with the owner or manager. The guy I spoke to didn’t have a clue, or maybe he did?? He said we charge by the hour, by the number of men we send, by the weight, by the cubic foot plus mileage!!! This is completely unethical! Some companies charge by the weight, but most charge by the cubic foot for transparency. The only positive thing I can say if there is one, is that because this guy divulged all the ways they were going to charge me, that I’m able to share this information to other unsuspecting customers. BUYER BEWARE! DO YOUR RESEARCH.
The guys broke some of my furniture and told me they would report it to the claims department... I haven't received any calls thus far. I called the customer service representative that scheduled the move and she lied to me and said that she would forward the claims department as soon as she return to the office, I never received a call from her. I reached out to her again and things started to get intense because at this point I'm frustrated and feel SCAMMED... They took the cash and ran away from the responsibility to file a claim regarding the furniture that they broke.
1st day the movers missed the appointment window by 45 minutes already. When I called the office, the coordinator explained they ran long on their earlier appointment and would be another 2 hours before they could get to me... Right so I could pay a mover by the hour to sit in rush hour traffic, NO. So they said they would reschedule me for 1st thing the next morning and would remove the trip charge, that was nice of them, the least they could do to make up for the day before. So the next morning rolls around and the 2 movers who took care of everything were nice and courteous. The supervisor explained to me not to worry about extra insurance or anything as they would take great care of my belongings. They took about 2 hours longer than was originally quoted... The supervisor made the comment that they should have sent 3 people because of the larger heavier pieces of furniture... He didn't know why the office didn't.
So the move is over an all good right... WRONG! 2 days after the move when I finally started unpacking I got to unpack and plug in my 60" LED 4k TV... Not cheap! Well guess what there was a large hand sized portion of the screen with broken LED's right in the top center of the screen like something had fallen into the box, then it would randomly restart the TV every 30 seconds or so. I contacted the management of the branch that I hired and they were polite and helpful. They spent a few days going over the claim with the Franchise owner and came back to me saying that they were not liable at all, not 1% as the TV was pre-boxed in a padded flat screen specific moving box. So I am now out $1500 for a new TV. Very bad business practice, Do not use this Alpharetta, GA branch of 2 Men And a Truck!
- 1,145,255 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Held hostage near end of move. Was quoted on job and towards the end of the move, they told me that it would be almost double the quote. I did not have that in cash and could not get the extra money out at 8:30 pm due to a $500 withdrawal limit. So they would not unload the truck and drove back to their headquarters. Next day they told me it would be an additional $1200 because they had to unload at night and reload in the morning. So now I am over double. I called police who told me that moving companies are one of the worst rip-off organizations in the province. They told me that they could have made the movers unload if I would have called at the time, but now they cannot.
BOTTOM LINE, I paid over $3000 OVER the quoted price for this move with Two Men and a Truck. Never again will I hire a moving company. I will rent a truck and hire a few people or call a high end reputable mover. Two Men and a Truck ripped me off big time. I have never been taken to the cleaners like this in my life and I was helpless and had no options whatsoever. They had me in a corner and they knew it. I thought I had all my bases covered with a written quote, but it meant nothing when they would not finish unloading. Worst experience of my life. It still bothers me that I spent $5000 for a very small move... quoted $1200.
Use this company (Two Men And a Truck, Haltom City, TX) with extreme caution and make sure you record your conversation with them! I requested a quote online but it was not working right and only took half the information. SO I called and spoke to them on the phone and I told her what I had. I told her the information online wasn't completely filled out. She asked me if I wanted to go by time or inventory. I said time and said I had the same amount of furniture as my last move with them, actually a little less and it took about 4 hours. She said that sounded right and sent me a quote for 3-5 hours and $480-720.
When the drivers arrived there were only two and they had been given the form that was inaccurate. I called the office and was told by Josh, the manager, that he would review it and they would probably only be an hour over. Well they started at 3:30 and didn't finish loading till 8. I called him again and he was not as helpful. Said I had allegedly insisted on only 4 hours and didn't give accurate info yet he refused to let me listen to the tape claiming he wasn't authorized. He claimed he would give me a military discount, $80 for a damage waiver and not charge me the trip charge. I was not happy and I told him they had put a small hole in my wall which I had pointed out to the driver. He told me, with a lot of attitude, that he had just talked to the driver and it was not mentioned. It was evident he was accusing me of lying and I wasn't even asking for money for the damage!
I confronted the driver with the manager on my speaker phone and he at first denied and then admitted I had shown it to him but claimed he didn't do it. (At the time I showed him, he yelled at his partner and told him to be more careful.) The owner then called me and claimed he wanted me to be happy and that he would review it again and call me the next day and work something out. Well not only did he NOT call me, but they didn't finish until after midnight and I got charged almost $1100 with only the trip fee taken off. WORST moving experience I have ever had and I will never use them again or recommend them! I have never had a move take so long and I actually had less than I had with my last move! I also have never had to pay more than $500. I would RUN not walk from this company if I were you! Total scam artists!
I paid over $1400 to move, and the guys that were sent to me were smoking ** when they got there and damaged all my expensive furniture. When I called the company for resolution everyone I spoke to had no answers, rude, and always promised to get a callback. To date, I hadn't received a callback almost a month later until today. Today I was told they would send me $40 in the mail for the damages and there's nothing else they could do. As a single mom on a budget not only was this such a high cost but they damaged my children and my things. PLEASE DON'T EVER GO TO THEM!!!
9-20-2017 move. The two ** men intimidated my dear friend, talked her into leaving me in my old apartment. When they got to my new apartment, and my friend had to come back to get me, they went through my possessions and stole my laundry cart and at least 1 or 2 boxes, which contained precious, irreplaceable handmade afghans and many good quality blankets and irreplaceable hand stitched linens made by my grandmother. I also lost part of my Freedom Alert pendant set I use because I am disabled. I need to be able to call 911 if I have a health emergency. They also intimidated my friend so badly that she signed the release form claiming there was nothing left in the truck. They refused to open the back of the truck so she could see for sure.
These men were very intimidating to my friend. So much so that her husband begged me not to turn them in because he feared for both of our safety at home (me disabled alone) and my friend’s car. These guys saw her car and the license plate number. When I called corporate the same day demanding that a manager check their truck before they left shift for my stolen property, she refused!!! She said they would not steal.
I had a bad previous move with them 2-20-2017. I told my friends I did not want to use them. They had had no problems with their several moves. They were extremely fortunate!! The previous move took much longer than estimated, there was inexcusable damage to my furniture. Worse, one of the packers complained the whole time about being underpaid. It took me weeks to find my bedroom items he packed. He did not even mark the boxes as I asked. They were totally blank on the outside. Whatever you do, do not use this company!! They are incompetent and steal property. I just found out they are not even accredited movers. Oh my gosh!!!
I used Two Men and a Truck (Marietta, GA) for moving services. The company supplied 2 young men with little moving experience. It should have been a 2.5 hour pack job, 25 minute drive to new location, and 1 - 1.5 hours to unpack. The amount of time it took, 7 hours. As far as the items that were damaged due to negligence of Two Men and a Truck, here we go: bedroom suite: each piece of furniture was damaged - king size bed frame, chest of drawers, dresser, 2 night stands, Samsung washing machine (front load) was damaged beyond use, bookshelves and a credenza. I had to call Sears for an estimate for the washing machine ($85 just for estimate of washing machine) and to repair would have been over $1200 due to the damage caused by Two Men and a Truck. These are the not the only items that were damaged, just the main items I am mentioning.
I contacted the local branch to let them know of the damages. They sent 4 different people to my house to assess the damage. Two visits were for repairing the walls in the hallway in the upstairs, bookshelves and a credenza. One visit multiple people were sent to assess damage and they would take care of the problems. A girl in the office told me she would check to see about getting the washer repaired and needed time to research. After waiting a few weeks, I called and ask for their decision on what they were going to do (outcome) to repair my items. The branch manager made the decision not fix/repair/replace items because he said I did not purchase additional insurance through them. Everything I was told leading up to this final conversation was false.
I will never use this company again and I recommend no one else does either. The approximate charge for my move was $780 plus the loss of items $1200 washing machine, damaged furniture $450, damage to walls of the house $175. Even though moving companies are self insured, they would not pay for any damages or repairs. To my understanding, each branch is independently owned and operated. I called the corporate office of Two Men and a Truck and explained the situation hoping to get some help, but no. Corporate was just as unresponsive as the local branch. Horrible, horrible, horrible.
I booked my move a week before I was to move. I gave them my credit card information and ask questions. The day before my move I realized I didn't get any kind of confirmation about my move, so I called to confirm. It was after hours so corporate answered my call and said that they didn't have me in the system. They also said that might not mean anything and I could still be in the local system for the move. They could not confirm that I was moving the next morning, while all of my belongings were in boxes. When I called the next morning they said I was not in the system but someone cancelled and it was my "lucky day".
The movers themselves were not personable but they did take care of most of my belongings. They left an antique mirror behind at the loading dock which I had to pick up the next day. The movers were also not quick moving, the bill was more than what they had quoted me because you pay by the hour. They made an already stressful day extremely stressful. I have moved several times and this has by far been the worst move. I do not recommend this moving company.
Colorado Springs Location - There were several issues with Two Men and a Truck's move of my possessions: I paid to have my possession packed by the moving team. They forgot to check the drip pan area, below the oven, which contained three flat cooking pans. They also forgot the pants belts, hanging from a belt rack of the master bedroom. I gave Three Men all the information requested about the destination address. However, the delivery duration estimate was off by several hours, even though traffic and weather conditions were excellent.
The used toilet brushes and caddies, and the used plumber's helpers, were moved in contact with footwear, even though I had asked the crew to wrap these items in trash bags. The footrest of my recliner, which had been in good order before the move, now has an issue with the footrest. When the footrest is raised, the left side is several inches higher than the right side. Two Men has offered to compensate me for repairs. A magazine rack was damaged during the move. Two Men sent me a check as compensation. I am somewhat dissatisfied with this move by Two Men, as I had previously used the same company and location, and the service had been excellent.
I had a simple move with Two Men And a Truck and they destroyed my desk and then without following their policy to document it properly they tossed it into the dumpster. Now because I do not have proof that my desk is more than $67.00 which is caused more than that to deliver and assemble the management says, "Pay the bill in full or we are taking you to collections." You are not able to escalate your concerns to no one other that the actual person you have a problem with and then they harass you like it is your fault because they broke your furniture. Then the manager states, "While you paid $110.00 per hour but our rate is $140.00 so you already got a discount." I said, "Ma'am you are higher rate than everyone else. If your rate was $140.00 I would not have chosen your company. How dare you destroy my desk, threaten me to collection when I have A1 credit, be disrespectful on the phone."
And of course when I asked do they record those calls they do not, then make it seem like I am lucky you are trying to give me $67.00 then say because you are only obligated to give me $.60 per pound reimbursement. Come on. Why would I or anyone want to move with your company. Then she said, "We gave you 30 mins off." I said, "I know because you wouldn't have spent that time to wrap the desk and unwrap etc. for a desk you destroyed. Why would I pay for time while you destroyed my property." This is the most evil and negative people I have ever had to work with. I now HATE Two Men And a Truck.
Hide your valuables. Hired for a simple in-house move. Wedding Rings and Gold Coin Ring came up missing. I have used Two Thieves eight times over the years. They have gone downhill in performance. If you decide to hire these thieves you better watch every move they make.
I have used Two Men and a Truck 2 other times in the past with no issue. If they do not damage anything then all is good. However we used their service on Dec. 2 2017, the boys working damaged a wall corner and did some pretty severe damage to our hardwood floors. They sent a manager to take a look and that's all that he did, took a look... I have been struggling, calling, emailing, for 4 months. I even called corporate. At one point I got them to commit to an appointment, took off work and nobody showed up. Going to try the BBB before paying to fix myself and trying to fight to get it back... Not worth it and I assume that they know it that's why no response. I would have recommended this company in the past but knowing what happens when they damage something... I cannot do that to somebody.
Used this company in May 2017. Overall, the moving service was mediocre, and I think it necessary to convey a few "complaints," and considering I paid almost $2,000 for a local move (i.e., moved about 1 mile), I think my objections are valid. I think the move took way too long. I was charged for a little over 10 hours, and quite frankly, considering the short distance of the move from one location to another, and the fact that I moved out of a small 950 sq ft apartment, the move should have gone much faster. In addition to their movers, I had 3 other people, including myself, moving smaller items and transporting them to my new residence. I think it's fair to say I saved their movers at least an hour of time by moving quite a bit of my own smaller belongings.
I had to leave behind a gas range and a treadmill, both of which were less than 2 years old! The movers apparently couldn't get the treadmill out of the room in which it was located; although, it was moved into the room in questioned fully assembled when I bought it. They said I would have to take it apart. I had to leave the gas range behind because your movers had ZERO tools, and all I needed was an adjustable wrench so that I could disconnect the gas line from the range. I DID NOT expect them to disconnect it, but they didn't even have a wrench to offer me. Quite frankly, I think since it was late in the day they did not want to be bothered moving another appliance. In any case, I'm not happy that I had to leave behind about $1,500 worth of my belongings. I don't consider that good service from what is supposedly a reputable moving company.
A piece of furniture, a kitchen island, was damaged. The hinge on one of the doors was damaged in the move, which I noticed the next day. At the end of the move, there was no going around checking for any damage to my belongings. The movers just wanted to get out of there. Also, they told me nothing about how to file a claim for damaged items. There were also come some missing shelves a bookshelf.
Clearly, there is room for significant improvement in various areas. Movers have no basic tools to disassemble items or the motivation to do so is poor customer service. Moreover, the movers should go around at the end of the move and inspect for damaged items to furniture and other fragile items. Furthermore, there have been more than 3 guys on a move, as the move took way too long for the amount of belongings I had. In any case, these guy took a lot of breaks and were away for lunch for 1.20 hours! They told me their break and lunchtime was deducted from the bill, but the numbers just didn't add up! I even gave them a $100 tip; although, in retrospect I'm not sure why I did considering what was overall poor service.
Someone from their local office contacted me (after several attempts on my part) and offered a measly settlement, which was less than the tip I provided the guys. So, the whole experience was a wash. In retrospect, I should have contacted my credit card company and reported the service as fraud. I would not use or recommended this company again.
My wood bedroom furniture has dents all over it. The dents were never there before. Damages on my wall from the two men that used my furniture to make dents and scratches. Horrible experience. If you have nice furniture and want to keep it that way go elsewhere.
Lost my stroller, damaged some items. Have not compensated for 4 months. Keep on making up different forms for me to fill in. Unprofessional and rude over the phone. Takes a week for them to return my emails. Never return calls, assigned managers can never be found at place when you call. Other managers are incompetent to handle your issues. When it comes to payment you need to make they are highly responsive and present. The moving crew is negligent - would not wrap anything until you specifically tell them to. My friend (whom I asked to meet the movers) wasted his day waiting for the crew because they rescheduled twice their arrival, ending up coming late evening. We agreed they would assemble the furniture back - they rejected saying this was a different crew who disassembled. Frustrating experience.
I wrote a lengthy review of my experience on the company's site. Leaving a three star review and issues that I had only to find that my review was changed to a 5 star review stating that everything went well. The movers would not place plastic on the floor as the outside was raining and muddy, they scratched and dented plenty of walls and appliances and broke one of the glass shelves of my wife's cabinet. I was told that I would have a replacement glass within 10 weeks but that time has past and the company has not reached back out to me.
This was the worst move ever. They showed up early which was great but they truly had no clue where to start or what they had to do. They loaded my stuff on the truck and I ran to get them some water bottles and came back and they were nowhere to be found and my belongings were left in the yard. I never got an explanation or a phone call explaining what happened. I had to call a few friends and they came over and were rockstars and were able to get most of my stuff but I still have a desk that I need moved and have no way to move it. I will never use them again and will never ever recommend them to anyone… What a waste of time…
After contacting the Stockbridge GA office 3 weeks before my moving day, they assured me they could handle my furniture, I called back two more time to verify they would be able to move all my stuff. They were late getting there for the pick up, did a walk through, assured me they could handle it, 4:00 they informed me they wouldn’t be able to move it all. I had to have realtor beg the new owners to let us leave our stuff in the garage for one more night. I then had to find a rental truck, driver, loaders & a way to get it 150 miles away.
This company was late to unload my furniture, they were finished by 2:00. The rental truck was 10 minutes away & I asked them to please stay & help us unload the rental truck, they refused!! I have contacted the manager, John, from the Stockbridge, GA office with my concerns. I asked for them to credit my account for the extra money I had to spend. He promised to investigate but never called me back. I made several calls back to him. His answer was they were investigating but he never calls me back. I would never recommend this company.
I scheduled the move for June 17, 2017. I described the move to the agent. They sent a truck that was too small and only moved the larger items. I had to go back and move boxes and the rest myself. Most Importantly: I had an early 1900 Antique Cedar Chest on tall Queen Anne legs and I told the movers that this piece is fragile and cannot travel on its legs and needs to travel on its head.
We got to the new house and the mover called me into the truck. I saw the chest had traveled on its side and a leg was completely snapped off. They took the chest, repaired and returned in ok condition. However, it's very frustrating since antiques lose value with repairs and I gave specific instructions that were not followed. They had no interest in the loss of value and only that it was repaired.
Next, I found my antique curved glass china cupboard with the glass broken. They picked up to repair and it's now almost October 2017 and I still do not have my cupboard. I still have boxes all over since I cannot unpack without my cupboard. I have called and called but still no cupboard. I have escalated to the corporate office.
Antiques should be moved with care and I don't think the young staff understands the loss of value when they break these pieces. No compensation from the company either. One more thing... one of the movers bought my kitchen table and chairs and I still have not been paid for that. I would recommend to everyone to get a separate agreement signed for antiques or expensive merchandise! Wanted everyone to be prepared and CYA!
When I first talked with the rep on the phone, he was very congenial and business like. He answered all my questions and was pleasantly surprised to learn that they did not need a "down payment" to hold the rate he quoted. They called to verify as they said they would three days prior and we were good to go. The guys arriving in the truck were late. They called to tell me that traffic up in Atlanta was horrible. I believe it, but it was frustrating. When the three guys arrived, we went over the paper work and everything seemed to be in order. We had paid previously a $320 and the rest would be charged at the end of the day/move once it was determined how many hours were spent moving.
They were nice guys, were friendly, and worked hard to get things packed on the truck. But they just seemed disorganized and not efficient and lacking in professionalism in my view. They also asked us for drinks, which were happy to provide, but one would think they would carry their own water/drinks and even a snack since they knew they would be moving us for hours. I went ahead to the new place ahead of them to open things up and also took a load over in my utility trailer.
The movers finally arrived and my wife told me they had left a bunch of things at the old house. They said they didn't have room on the truck. I noticed when they arrived there HAD been room on the truck, but the fact that they did not take everything ultimately meant we would be making a total of 8 trips back to the old house (45 minutes each way from new home), over the course of the next week. It turns out they were leaving things because they didn't have enough blankets. They were going to leave our large flat screen TV and my wife overheard them saying they didn't have any more blankets. My wife offered some of our blankets. Kind of ridiculous. One would think they would bring enough blankets with them.
I was a bit dumbfounded at the lack of organization on their part. I had every box marked as to where it was supposed to go and pointed out the corresponding rooms for them. Most of the boxes were to go in our garage/shop. In spite of that, numerous items were put in the wrong place. On several occasions, one guy could be seen carrying an exercise ball or something small. I was wondering if the job would ever be done. They broke a knob off our dryer - the one that emits the buzzer sound when the dryer is done. They said they would fix that and noted it but we never had any follow up with the company. They never called.
The amount of times we had to go back to our house with our utility trailer was very frustrating because of all the items they said would not fit into their truck. You're trying to get your new home set up but you still have to deal with the old house. I hadn't really kept track of payments, though I normally check out account every day. Two months later, I see a charge from Two Men And a Truck for $800. I was under the impression that they had charged me what I owed ($1120 total). But then I see this charge and immediately assumed it was a additional charge over the $1120. I did some checking and realized they had never charged me the $800; just the initial $320.
They did wrap up items and tried their best to pack and move our grandfather clock without damaging it. Unfortunately, once the clock was set up at the new house, it didn't work. That required a service call to the tune of $225 to get it working, although the clock guy told me it is very common for this to happen and I would have been better off contacting them to pack it prior to moving. Hindsight. Overall, I was not satisfied. These guys did not strike me as professional movers. They struck me as three guys who simply work for a moving company and didn't mind picking up and moving heavy items from one place to another. I seriously doubt if I'd use Two Men And a Truck again, but then again, I looked into several companies and they didn't have good reviews either. What is a consumer to do?
They were supposed to box/pack my house for me and move my items to another state. A manager came to my home weeks in advance to assess my items and what would be needed for packing and the move. The movers showed on packing/move day with no cushion/bubble wrap and none of the hanging clothes boxes I requested. They did not allot enough time to pack my house and as such they literally threw and crushed my things into boxes. Worried that they wouldn't get finished and concerned for how they were packing, I ended up packing my entire kitchen with a friend while they packed other rooms instead of being able to pay attention to how they were packing and loading.
There seemed to be no order to how they packed the truck. I've moved with professional movers 4 times in the last 5 years so I've seen exceptional packing and this was as far from it as you can get. I had the driver actually tell me that he was going to have to leave my things behind because there wasn't room on the truck - the same truck size that moved my exact same items 8 months earlier (and had extra space at the back end). I pushed back and said we weren't leaving my things behind and the driver then seemed bothered and began haphazardly throwing my additional items in the truck. Of course a number of things unnecessarily got broken even after I requested that they be treated with extra care.
At my new home, the unloading of unique/heavy items was embarrassing for a moving company. Since replacing the broken items, I have had to repeatedly contact the Baton Rouge office to try to get reimbursed for the damages despite that I also bought extra insurance through them for the move. This office is not doing any favors for the Two Men and a Truck brand, with which I have had previously positive experiences moving with their Birmingham office. What a complete failure. I cannot recommend this company. Moving is already stressful enough without having to add all of this extra hassle. Do yourself and favor and pack your valuables yourself and use another company to move your things.
The representative who came to give us a quote was very pleasant. However, the information she provided as to the services offered was totally incorrect in so many ways. Two Men and Truck do NOT package anything for you (she said they did). They will wrap large items but NOTHING is packaged. My husband and I carefully packaged everything with bubble wrap in sturdy boxes. Had we not done this we would've had to do it the day of the move.
Firstly they arrived not at the appointed time but an hour and a half late. Items marked as fragile and clearly marked were thrown into the truck. Arrows on boxes pointing "this way up" were ignored totally. Fragile items were packed underneath heavier items. It seemed their only goal was to load as fast as possible and unload even faster to the point they were actually running to grab another box or boxes. Once everything was loaded the agreement was that they would deliver on the day following our move, in this case the 2nd of August at 9 a.m. Imagine our surprise when they arrived at nearly 9 p.m. on the 1st of August. We, ourselves had just driven almost 10 hours to get to our new home and were appalled to see them coming down the road.
The two workers told us that their boss had told them to offload the partial load and then come back the next morning to offload the rest. We refused to have them do this as both of us were tired from the drive ourselves and we advised them that the agreement had been to offload on the 2nd at 9 a.m. The next day they arrived at 9:30 a.m. and started offloading. All the clearly marked boxes with rooms to be toted to were ignored. We found fragile stuff under heavy boxes. In offloading the washer and dryer they put a huge gouge into the brand new hardwood floor which we only found later that day. On unpacking some "clearly marked" fragile antique dishes which are over 150 years old we found several broken because of the way they were handled. These dishes are irreplaceable and in my husband's eyes priceless as they are family heirlooms.
This is unacceptable but obviously the company will claim that we didn't pack them well enough. The service offered by this company is expensive as they offer a dedicated move but it's honestly not worth it. We could've saved ourselves $5000 (for less than a 2 bedroom home) by doing this ourselves and probably not had any damage. We're just writing this as a warning to other consumers who might be tempted to use this company.
My girlfriend hired these guys to move 10 items less than 1 mile. The items were 2 sofas, mattress (full size) and box spring, a mini washer and dryer set. 2 small dressers, a small tv stand and a 40 inch tv. THAT'S IT. It took them 4 hours to get it done, and they charged $652. What a scam. I'm 60 years old, and I know that me and my girlfriend could have done the job in half the time. I assumed that when you pay $145 an hour, you get motivated workers who would get the job done. WRONG! This outfit is nothing but a scam operation, and I am going to work hard to deny them any business I can, especially in the Akron Ohio area. DO NOT USE THEM.
This company is not reliable. I am not sure how they vet the people they hire but it does not seem thorough. The day after our move, my husband went to retrieve his business iPad from his briefcase and realized it was missing. We are left to wonder what else was taken from our home during this move. Over and above that, their assessment for the cost and time required for the move was ridiculously underestimated... They clearly "under quote" and then you end up paying more than you would have for other more reliable companies. Stay away from Two Men And a Truck!
This company is getting worse and worse. It is hit and miss depending upon the location and crew. The crew we had was overtired from an earlier move and shouldn't have even been selected to do another job that day. They were sloppy, dirty, whiny, and not careful with our things. The men were hours late, didn't have all the moving equipment that they should have, arrived with dead cell phones, and took a ridiculous amount of time for a job that was not that big or out of the norm. We had to help them move our things. One crew member said that they needed more men to finish, and that he was going to call his boss for help, but that his boss was lazy and at home with his family, and wouldn't come out anyway.
Since the crew members' phones were dead and they never asked if they could use our phones, we settled with our ailing crew for hours. They took chunks out of our ceiling, walls, cut a corner of the wall open. Our home and furniture was damaged and we were really upset. We bought them dinner, gave them things to cool them off, even made an Epsom salt compress for a crew member who had a leg cramp. We were kind, helpful, understanding, and did what we could to help them. This company sent 2 men who were too tired and weak who made poor decisions in getting our things into our home, which caused a lot of damage to our things and the walls (both inside and outside). This job went until 10 pm... Then they knock on our door again saying that their truck broke down and they needed to borrow our phone.
Right after that, one of the guys decided that he was going to go to the hospital because his leg cramp was bothering him. It was a nightmare. We should've gotten two able-bodied energetic careful men and a functional truck, instead we got two weak overtired careless men and a dead truck. We were made to feel guilty by the company for their mistakes and carelessness due to the crew member going to the hospital after the job ended... It was the worst moving experience ever. After we called many times, the company came to our place to assess the damage to the ceiling, walls, and our things and said they'd send someone to repair things. Crickets after that. We were not contacted again. They lied to us.
Weeks later, we call again and tell them we'd just settle for $200 to cover getting someone else to repair the damage (after all, this is the tip that was given to the two crew members, that they shouldn't have even gotten... This doesn't include the drinks and dinner we provided, and us having to be a third and fourth crew member). We are still waiting for that check that the manager said was approved and will be mailed to us. We are going to contact the corporate office ourselves, as we realize they lied yet again. Dallas Two Men and a Truck was the worst I've ever used for what should've been a straight forward job. Incompetent, dishonest, and lazy. We will never use or recommend them again.
We had a great move the first time, but the second move was beyond horrible. First they gave us the wrong quote even with an onsite inspection. Then they did not show on day scheduled. Luckily we had email proof and were scheduled 2 days later. The crew shows up. We have water and Gatorade for them. Buy them lunch. Supposed to be a 2 day job, they do it in one day only after I have to nag them to do garage as well. They leave 2 guys back to unpack and rest of us tackle garage. Meanwhile my wife has passed out from exhaustion and I did not know the full extent of reworked contract. I was more worried about my wife than job and thought they were done... wrong... tipped each guy 100 dollars a piece.
Well it's been almost 2 weeks going back and forth with company. Every day we are finding broken items or items just thrown in a box. We are still going through boxes that were mislabeled and finding more broken items. Jewelry box was opened and items missing. Cables missing. I have a 2000 dollar computer that I can't use because I can't find any keyboard or mouse... etc. I check storage shed and stuff thrown in there. Still trying to get to lawn mower.
Trust me this is only the tip of the story. So we contact 2 Men and they are willing to send guys over at a discount to fix! This was supposed to be a 2 day job. Pack and deliver then unpack but the guys did want to come back on a Saturday. No problem, they will not get our business again and we are calling off the offer to fix at discounted price.
The lack of stars is intentional. If you value your sanity, finances, and home contents, stay away from these people. The movers dropped a box; not something I would consider is the end of the world. After all, material possessions can be replaced. But the attitude of these people is appalling. Rudeness is their guiding principle. Do Not Use This Company unless all other movers have disappeared from the face of the planet.
Two Men And a Truck expert review by ConsumerAffairs
Two Men and a Truck is a professional moving company that began as an after-school business for two high school friends. It has been in business for over 30 years.
Accessibility: There are more than 320 locations worldwide for customers to access.
Growth: The company is expected to grow into locations in the United States, Canada, Ireland and the UK.
Ethics: Two Men and a Truck donates around $2.5 million of money to charity organizations each year.
Accountability: The business sticks to a very strict standard. Their staff is always expected to be on time and trustworthy, if this is not the case you are compensated for lost time.
Rates: The company offers very competitive rates for moving and makes sure to make the pricing structure very clear from the beginning.
Best for: Households, military families and individuals.
Two Men And a Truck Company Information
- Company Name:
- Two Men And a Truck