Two Men and a Truck Reviews

THEY strapped the TV to a wall of the truck, the strap came loose while they were driving and it broke the TV. Secondly, the TV had a glass base and they had the TV sitting on the hard wood floor of the truck. Of course glass will break when sitting on hard wood in a moving vehicle! Thirdly, my photos show they had plenty of padding nearby they opted to not use. This was complete negligence and incompetence, not an understandable moving mistake.

The insurance nonsense (60 cents a pound?) should not cover up negligence. No rational, fair person would believe $25 is sufficient compensation for a $2500 TV. The two movers are the only people who have touched the TV! Two Men and a Truck does NOT care about customers. I am proof. Potential future customers, learn from my bad choice.

With deposit, the move came to $632.75!!! To add insult to injury, the rolling closet was upside down and completely destroyed. Numerous phone calls revealed this company holds many meetings! Promises of "Someone will get back to you" seldom materialized. Re: the charges, their mantra is "That's our policy." Locations are only about 10 minutes apart, but they charge a minimum of 60 minutes travel time. Never did get any answers re: why the deposit wasn't applied to the move, or any response re: the ruined closet.

In the transfer of items a piece was damaged. The legs on a mirror jewelry stand. Legs were not protected therefore splintered and broke off. Given $50 claim for an item that was $150 plus paid for blanket use of over $20 and needed to dispose of item for another $50. Very unsatisfactory experience. Was going to use service to transfer items in storage to Florida once we find a place but not after this experience. Sorry to say I cannot recommend this company. Wanted the experience to be one I could happily recommend but unfortunately it isn’t the case. Do not recommend.

Further issues arose when they (Kenneth C.) demanded an additional waiver for TV boxes, prompting my husband to transport the TVs himself. Throughout the move, one mover (Kenneth C.) was frequently absent and seen vaping, while the others struggled. The overall lack of professionalism and efficiency was unacceptable. Most concerning, a mattress was damaged during the move, and the subsequent damage report was misleadingly documented as "prior to move damage," despite an acknowledgement of responsibility from the mover Kenneth C.

During the process, I was presented with an electronic document to sign. I signed this document under duress, believing it to be a reimbursement claim, only to discover later it was a prior damage waiver in addition to agreeing I was satisfied with all services rendered. This experience was far from professional and extremely unethical.

Following a written complaint and a request to speak with the owner, I was contacted by Operations Manager Dale K. on July 2, 2025. During our discussion, I requested a reimbursement of $540 for 2.25 hours, compensating for the time spent waiting for my husband's arrival at the move site and assisting the movers along with repairs to the damaged mattress. Dale assured me he would discuss this with his team and process the refund.

To date, I have not received a follow-up from Dale, despite sending additional emails and making several phone calls. My last attempt to reach the office at (513) 769-6683, the number provided in the email correspondence between myself, Dale K. (Operations Mgr.), Jordan K. (Franchise Mgr.), and George D. (Owner), was on July 10, 2025, was disconnected.

A mover began dragging a 200 lb RH metal desk out of an elevator by himself, until my husband intervened for safety. The desk was damaged, and safe handling practices were entirely ignored. One mover placed a 50 lb Persian rug atop a fragile-labeled box containing a chandelier and which had 2 framed art prints resting on the box—again, my husband had to intervene to prevent additional property damage. A box clearly labeled “Fragile: Glass Pendant Light” was placed at the bottom of a stack of three heavy boxes in the unit. Every artwork box labeled “This Side Up” was packed incorrectly, sideways or upside down. A plaster and gold leaf frame was crushed. A mover, using one hand, slammed a Restoration Hardware side table down—corner first—then onto its glass top. I had to step in and explain to the mover the piece was delicate, so that he would handle items correctly.

A freshly cleaned Persian rug was tossed onto a small dolly by one mover and dragged across the asphalt and facility floors instead of being carried properly. I had to fold the corners of the rug in to prevent additional damage. A new Restoration Hardware nightstand was carelessly handled, causing its packing to unwrap mid-move. Corners were severely gouged, the wooden veneer peeled, edges were damaged, and pieces were falling off within the wrapping. This item must be professionally restored, along with the RH powder coated furniture. I found an antique breakfast table laying on its side rather than its base, which cased edge damage to the base and top.

We also experienced misleading valuation representations: When we submitted a detailed damage claim—complete with written descriptions and photographs—the franchise’s designated representative, Hanna Gonzalez, issued a generic settlement based solely on minimal valuation pricing ($0.60/lb). This was in direct contradiction to the $0.85/lb valuation for accidental damage that was verbally conveyed to us during contract signing by her colleague Isaac. Isaac also stated during contract signing that in addition to the $0.85/lb accidental damage reimbursement, if the crew was directly responsible for breaking/damaging anything during the move they would replace the item(s). Isaac misrepresented company policies and misled us.

Additionally, the damage described above resulted not from incidental mishaps, but from avoidable negligence and violations of basic moving practices. Worse, when we submitted a formal claim with photos and documentation of the negligence, we were met with a generic response from claims rep Hanna Gonzalez. She ignored all evidence of negligence and ultimately wrote “We will be ceasing further communication” when we reiterated our legitimate customer concerns and rights.

We escalated to the CEO Jon Nobis, VP of Talent Lindsay Gainor, and Controller Neil Santos, and they all refused to respond. Our only path to recover costs for repairs has been through a credit card dispute (which will still not cover the cost of damage repairs). This franchise's behavior—from the unsafe handling to the total refusal to acknowledge legitimate customer concerns—demonstrates a complete failure of accountability. Their website markets “careful, professional movers,” but our experience could not have been more opposite. This last move was so shockingly unprofessional and mishandled that we will never use them again.

They broke a shelf in my new home, caused damage to my bed and didn't tell me, nor did they assemble it correctly. Moving is already stressful, and they added to that stress. I was told I'd receive a call to fix the shelf within 72 hours. I hadn't heard back in a week, so I wrote my survey. I got 1 email in response that corporate was looking into my complaint. Another week goes by and no response, no phone call, nothing. I then reached out to another form of communication, as I felt ghosted and like there was no urgency with my case. Finally they called after I reached out 4 times. They offered to knock off 10%. Read that again. This is a team that took more than twice the amount of time as before, all while moving the same pieces as before.

I am in customer service, and the reasonable action to have taken for a return customer would have been to call me with haste and intention, apologize, and offer to honor the quoted price. Had they done that, I would have been pleased. Instead I wait, wait, wait, and am offered a 10% refund. I am at tears with a heavy bill I am struggling to pay, having to fix my shelf they broke since they didn't contact me regarding that within a reasonable amount of time, and am now in search of a new bed frame, not sure how I will afford that either. This has been so disappointing. To go from such exceptional service to delinquency, I cannot stress enough that you do not know which end you will fall on with this company, and for that I am giving 1 star, as dependability and consistency with any company is what gains customer trust and respect.

The movers were scheduled to arrive between 8:00 and 10:00 AM. We received no communication until 10:30 AM, and they didn’t show up until 10:50. Work didn’t begin until about 11:10. Yet at the end of the job, they claimed they arrived at 10:30 and billed us accordingly. Despite the clear discrepancy, no time adjustments were made. To make matters worse, the movers took an extended stop at QuickTrip during the move — over 20 minutes — which they also charged as part of their service time. That stop, along with bathroom breaks and idle time, were fully billed as if they were actively moving items.

Before the move, I received a written estimate of 2 to 4 hours of service. What wasn’t clearly explained was that this “service time” included the entire 2.5-hour drive from La Crosse to the Twin Cities — leaving only 45 minutes for loading and 45 minutes for unloading. That is completely unrealistic. I was quoted approximately $2,000, which aligned with their original $1,800–$2,300 estimate, and I signed off on that in good faith. But at the end of the move, I was stunned to receive a final bill of $3,150 — well above the quoted range and over $1,000 more than what I was told to expect.

When I asked how the charges had escalated so much, I was told, “This happens all the time.” The movers blamed the company’s estimators, saying they never ask the right questions and regularly misquote the scale of the job. They even gave examples of jobs where people claimed to have four rooms of items but actually had a full house, requiring multiple trucks and additional days of labor. From their perspective, this disconnect is standard — and it’s customers who pay the price for that broken process.

Beyond the billing issues, the conduct of one of the movers was extremely concerning. He was visibly angry throughout the move, often disengaged, throwing boxes, slamming equipment, and taking frequent phone calls. At one point he asked to use our restroom and took a 15-minute break. He wasn’t consistently moving items, and his energy was tense and off-putting. At one point, I asked, “Are you okay?” and his answer was: “I hate my job. I have to do this all the time to people. They never have a good experience. We get no support. We’re the ones stuck disappointing customers all day. I want to find something else.”

That behavior made me feel uncomfortable in my own home. His frustration was clearly real, but it should never spill over into a customer’s experience. The second mover was much more composed and professional — doing his best to move things forward — but it was obvious he was also caught in the tension of a job that had gone off track. When I asked to speak with a manager, the movers called two people. One finally called back — but refused to speak with me directly and only communicated through the movers. I was told someone would follow up on Monday. That was days ago, and no one has contacted me since.

I’m sharing this not out of bitterness, but to give a clear and honest account of what happened. The lack of transparency around pricing, the miscommunication between departments, and the emotional volatility from one of the movers created an experience I wouldn’t wish on anyone. Moving is already stressful — what you don’t need is an inflated final bill, unsafe energy in your home, and a company that ghosts you once you’ve paid. If the company is willing to reach out and resolve this, I’m open to that. But more than anything, I want others to know what to expect. Based on what I witnessed and what the movers themselves shared, this is not a one-time issue. It’s a systemic problem. And that’s exactly why it needs to be shared.

Thank you.

* RED FLAG #1: One item was prior listed to them as a coffee table, they said it was an "entertainment center " because it was a low coffee table BUT a TV was on it. (UPCHARGE)

* My Daughter in law listed 60 boxes, well there were 65, (UPCHARGE)

* Then they said their HARD TRUCK PULL OUT time was 3:00 PM and the truck was not fully loaded at 2:00 PM. (Mind you, this is a SMALL condo, 2-bedroom home. They said if the truck did not leave at 3:00 there would be an extra day added and significant (UPCHARGE). Mind you, they were slow in loading, and they didn't arrive till after 10:00 AM. So, now my son is having to hustle hauling furniture to load the truck himself.

* Remember the coffee table / entertainment stand and their UPCHARGE for it? Well, the washer and dryer were included in the original item listing but they left without loading it, (3:00 PM exit limit). But there was no cost reduction.

UNLOAD DAY: well, they show up at 8:30 AM, FAST UNLOAD. Hastily throw things around. OUT in 4 hours and what was a $4100.00 quote developed into a $5100.00 charge with TWO, orders to UPCHARGE that could not be refused simply because they load your things and then once you are all in, they demand that you sign for $400.00 - $500.00 upcharges. At this point a customer has no out and they have you.

I would not let them move my doghouse. I found this experience to be a rip-off and an extortion game to inflate their bill. And there is a reason why they only take cash or bank check at delivery, because again, a customer has no recourse for dispute, and they won't unload a toothbrush until they have payment in hand. Obviously, this is our unfortunate experience, and this information is provided to help others decide for themselves who they want to hire for and ENJOYABLE moving experience.

At that time, I was driven by a deadline of the new owners taking possession of the house in 3 hours, the manager would not return my phone calls, so I accepted their new quote of an additional $3500 for the 2nd truck to complete the move. The trucks were finally loaded, and we left the residence 30 minutes prior to the new owners taking possession. All the while the loading crew, Joe and Ethane, worked their tails off loading then making the haul to Texas where the unload went great and with no issues. I am fortunate I was able to provide the additional $3500 for the move but it is bothersome that the consultant, who is a professional in this field, missed the original quote by over 50% and the branch manager not even returning my phone calls as I understand he was at lunch at the time.

They kept trying to push something through the kitchen against my new stainless steel fridge I had to buy because the house didn't have one. They quoted me between about $3100-$3500 area and take probably 8-10 hours. It was over $4000 even though my son and I took some of the pieces they were going to move ourselves ahead of time and they lied about how many hours they worked and charged for 10 hours when it was 9 hours at best. Everything time I turned around they had me sign something new about what they weren't responsible for after causing damage due to oversized furniture and other crap. They couldn't beat it out of here quick enough knowing all the damage they caused.

They did their best to arrive with the first delivery on Feb 1st, but only two guys. We finished at 2:15 am. And they did not bring the requested items I asked for which made my appointment on Feb 3rd useless. The second delivery arrived the following Thursday. Thankfully all my belongings showed up. I would never ever recommend them. They tore my brand new mattress, they bent my bed frame, my furniture had many dings and scrapes and the biggest negative is it cost close to double what they quoted. They have yet to acknowledge their responsibility on damages but sure were quick to charge my credit card. Do not hire them, biggest scammers out there. I would give them a negative star if that was an option.

The company offered $40 for the tv because their insurance compensates by so much a pound, not by value. Obviously there wasn't much care used in transportation and for customer's property, so I would not recommend. I tipped the guys well in advance, big mistake, trusting they would use care and due diligence because that is what you would expect, but if you value your things, use a different company.

Randi further said that I “had signed a waiver”… I signed a waiver about damages while items NOT in the possession but nothing else. They picked up the furniture at the one house, moved it to storage, and a few months later went to move into the new house. This piece of furniture was in the middle of the storage unit. We never went into the unit. The damage could ONLY HAVE BEEN CAUSED BY THIS COMPANY’S STAFF. Do not ever use this company!!

They said they would remove all wrapping and leave no trash...but they left crumpled wrap in the garage, and they left my basement family room in disarray. The sofa and other furniture were not put in place, and the cushions were not put back on, the bed mattress was laying on the floor beside the sleeper! All that for only $1,178. I called and complained...the call center took my complaint, but it has been a week and nothing locally has happened. No contact, no nothing. I'm disgusted.

While I was assisting one of the movers inside the home, the other two 'stoners' snuck 30+ boxes into the garage without my knowledge. It all started when they sent their PACKERS 12 days early - I Lived in boxes for what seemed like forever - they packed my coffee! When move day came, 2 Men & a Truck showed up with one problem child-attitude. Everything went OK until they started smoking their vape (**) pens going back and forth to the truck. But, not all-of-them. One gentlemen fit the description as a "Mover Whom Cared"!

Everyone did an excellent job and was a dream to deal with. I would have easily given them 5 stars, but an expensive table was damaged in transit and it took over two months for them to find a repair company in Florida that would take the job. We had bought the insurance from them and they paid for the repair, plus pick up and delivery of the table. So after many phone calls and emails from me and the long time it took to get resolved, all ended well. Be aware that because each area has different franchisees, the company wherever you move has no responsibility to help you if something goes wrong.

I was called a racist for complaining. A liar when I questioned the size of the truck they brought. They complained at 4 hours into the move that “they didn’t take lunch and moving is hard”. That’s not my issue as I’m the customer not their boss. The one mover told me “I have a slave driver mentality”. Then told that where they are from they handle things physically with violence and they didn’t care that I was not satisfied. They told me they don’t care about negative reviews. The one mover told me that he is a heavy duty machinery operator and this is his second job that he doesn’t need and that his boss can’t control him. He kept saying “this isn’t some rookie company” not sure what that means, but they really are not a professional or decent company.

When I refused to sign to pay more money- despite being UNDER the quoted and pre authorized amount I’ve already paid them they then told me they would unload my belongings into the driveway and into rain. They refused to work for 30 min then the boss came and got them going again after I just signed whatever to get the move done. They left a large amount of my belongings at my old home and refused to take responsibility for not bringing a big enough truck. I was forced to move the rest in my car and ended up not getting out of my old home on time and lost part of my deposit. This is the worst experience with any company I have ever had in my life.

The next day they moved my refrigerator into my home and damaged both the fridge and my walls and then tried to cover it up as existing damage. At the end of the ordeal, the two upstanding gentlemen told me that they would give me a deal if I paid cash, nearly half off. I already paid two men and truck by CC but they stood over me asking for cash, pressuring me. I eventually gave in, after all here I am alone with two strangers in my home. The movers scammed me and their own company. Single women, young adults, please take warning. Do not consider Two Men and a Truck if you are alone and unequipped to defend yourself.

Original Review: May 16, 2024

I had used Two Men and a Truck for a move from Williams Arizona to Queen Creek Arizona 12.19.2023. I opted to use the service for packing up my house and delivering the contents to my new home. I will say they were efficient and seemed thorough. However, when checking my furniture they had damaged a 100-year-old piece of marble on the highboy dresser. I asked for the piece to be repaired and they came out and picked it up and partially repaired it. There was still a visible crack in the marble. The company came back out and that was the last time I saw my marble top. I’ve called numerous times and I’m always get the manager is in a meeting and will call me back. That’s never happened. I’m wanting my marble top back and repaired.

They did not wrap some of our furniture and our fairly new sofa bed couch (one year) was soiled from them dragging and leaving it on the driveway uncovered. They struggled to manual lift the heavy piano to load on the truck and damaged the bottom of it. Then, after they loaded the truck the guy with the bad attitude realized he locked the keys in the back of the truck. They had to wait over an hour for someone to bring new set of keys from their office. Usually it takes 2 hours travel time from the Winter Haven address to the Ocala address, but it took them longer because they said the GPS took them to back roads and they got lost. When they finally arrived they were hurrying to unload the truck. They couldn't get the sofa bed into the room and so they left it laying in the living room trying to figure out what to do.

They finally figured out how to take off the legs and in doing so the bad attitude guy (Chris) damaged one of the 4 legs which required simple screwing it out because he was trying to use a screwdriver to remove it. To make matters worse he broke one of the glass shelves for our display rack and blamed my husband for it (he also blamed my husband for the sofa leg damage). Stating that he's not responsible for the glass breaking. He specifically told us before the move that we should purchase insurance for $100 because he was afraid glass might break. Yet when the glass broke he threw up his hands in the air and said he was not responsible although he was the one moving the rack and didn't wait to get help from the other guy. He walked off the job saying he was going to call his boss but never returned to clean up the mess.

The other guy had to do the cleaning up. Plus bad attitude guy spend time on personal call on his phone when he was supposed to be putting up the bed. They presented a bill for almost 4 hours over the allotted maximum time frame for the move and only removed 2 hours after we complained about the time they wasted and not sending the proper equipment that could have made the move more efficient and less time consuming by sending a truck with a lift gate. They still charged more than $200 over the maximum they quoted for the move. When we spoke to Christina in the office about this she came on the phone with a bullying, strong armed attitude telling us she's not going to adjust the bill and we should decide if we want them to take care of the damages or nothing at all.

I must emphasize that ALL the issues we had with the move was caused by the bad attitude guy (Chris). He locked the keys in the truck, he broke the glass, he damaged the couch leg and caused the piano damage because he placed the heaviest part of the workload on the other guy (Christian). All other personnel we interacted with were professional and helpful except Chris and Christina. These are the few bad apples that can damage a company's reputation. Needless to say, we will NEVER use Two Men and a Truck again. We have used other moving services in the past and this is the worst experience we have had.

Beginning: All seem professional, their representative (a lady) came to my home in Arkansas to assess all the furniture and amount of items. She saw all my big/heavy hardwood furniture, wall mirrors/paintings, a wall of books, special care items such as a 150lbs statue, an antique wooden trunk, etc. She assured me, "No problem." She spent an extensive amount of time on explaining how they do not move thru a third party truck company in between en route. Hence, the guys I see in AR shall be the same ones in FL. That part was true. "No worries, we even handle the move for the governor, you are in good hands."

To this day, the only "emotional" remark I would make is, "I guess since I am not the governor, I got a very different service/experience." Since it was not my first long distance move, after researching, I was well aware I can only choose the most suitable to my best knowledge. In addition, I saw them move others at the apartment complex I lived at. I decided to enlist their service. Their quote was not the cheapest I got, they asked for about 8700.

She offered me a discount on getting packing materials, after looking at her list, I declined. I realized, it was not a lot cheaper, also, the same "medium box" is smaller than a standard medium I get from Walmart/Home Depot/Amazon. I also declined her offer on packing service. I know how to pack correctly and make the moving process easier with labeling and such. For example, taking into consideration of the movers, I never packed any of my books into one huge box, they were either in a small size box or I split the remaining 40% of the box space with towels and blankets, etc.

The Day of the Move: There was no trouble with the actual moving date, on the contrary, I was behind schedule with packing, miscellaneous items in my kitchen were not in boxes. I reached out to her and asked if the arrival time can be pushed back for about 2 hours. She said it cannot be done, fair enough. She told me, "They can start moving all the things in the other areas while you finish the items in the kitchen." Again, fair enough, so I agreed.

Upon arrival. A Pensake truck and two guys. It is indeed "Two Men and A Truck". Although I was starting to worry, I had no choice and couldn't question them at that point. My concern was, "How will the two of you, move my furniture and my boxes from here to downstairs without breaking your back?" My suggestion for anyone, make sure you ask for more than 2 movers if you believe you have a lot of heavy items and valuables the way I did. I did not ask only because I assumed she was at my place and it was a professional common sense for a moving company to know it would not be a 2-men job.

Since the two men already knew I need time to finish with the kitchen. They informed me, "Our company rule is, we start with a section at a time, you can pack while we do so, but once we finish with for example, the bedroom, you cannot add another item in the bedroom, we will move it. Today, we will make your kitchen and dining room area the last two sections. If you still have things you cannot finish packing by the time we move these two sections, these items will not be moved." I agreed, again, I was the one behind schedule, I found it very fair.

Quickly, I continued with my packing and stayed out of their way. Then, I noticed, to my horror, they did not lift anything at all, such as obvious hardwood pieces, boxes carefully labeled with "this side up" or "fragile". It did not matter, they were stacked however they could fit on a handheld trolley. All my items are loaded onto a trolley, boxes or furniture, did not matter. Then I watched them in disbelief, for my things "bounced their way each step of the way down to the ground level" by one guy. That was how my dryer, washer, 7 feet long sideboard, boxes of wine glasses, etc. made their way to the truck downstairs.... I have moved many times, I never saw a moving company being this disrespectful to someone's belongings.

Anyone can tell, those two men were exhausted for it was a minimally 3 men job. They had to take many breaks. One of them even threw up. It was 80+ degrees in AR. Five hours later, they were still loading the truck and that was when they told me, my 6 feet wall mirrors will not make it to the truck.... Well, the lady who came to assess did a list on the manifest, my understanding, all items on the list have to make it. That was why I used a moving company and did not rent a Pensake truck myself, right? I couldn't move these items on my own.

When I contacted the lady, she said, "Well, you got in their way to start with, you were the one who did not finish with your packing, we are not responsible for what would not fit onto the truck for you went beyond the space. By the way, they are behind schedule at this point already because of you." I was in the middle of a cross-state move, I was left in limbo. I was not even interested in whose blame it should be. I only wanted solutions to get my move complete at that point. None was offered, blame was offered.

The Aftermath of the Actual Move Day: This was not the end. I scrambled to find a small rental truck or big SUV myself while they load the remaining boxes onto the truck. After they left, when I walked into my bedroom (the section that was loaded before the kitchen and dining room), a heavy 2 feet tall armory (40lb) and about 5 packing bags of clothing (2 feet long 1 foot tall) were left in the room. In addition, I found that the 150lb statue, wrapped in packing blanket by them, was tugged away under the countertop of the kitchen island.... I did not put it there, it was in my living room, the first section that was being loaded.

That was when I had no choice but to call the same lady again. Now, the huge wall mirrors and a 150lb statue that weighs more than me by 30% is beyond my ability to handle.... Since she offered again nothing but blame, I spoke with her manager. In tears, I asked for a solution for I couldn't get a rental car on a Sat and I must arrive in FL by the time this truck arrives. I asked him "Your rep did not have the right to be this rude and blame the customers, I was cordial all along, further, she came, assessed my belongings, I told her I have a lot of items, why didn't you guys get me a bigger truck, I was willing to pay more if needed." He said, "We only operate with boxtruck. We do not have any bigger size, your only option was to hire two trucks." Hmn.... no, she never told me this.

After I explained to him I cannot move the statue myself, and unlike the mirrors, I cannot discard it for it has sentimental value to me, he said, "Okay, I will send a few guys over tomorrow to get the remaining items and then put them in our storage and when we get a work order to Florida, and if I could, I will piggyback your items to you." There was no mentioning "not with additional charge", there was no mentioning "when". My guts told me, this did not smell right. So I declined his "offer".

Arrival Day: If the lady was accurate the accusation of why it took their two guys more than 5 hours to load the truck because of my "getting in the way", the unloading will be a good proof of truth. One flight of stairs instead of two, plus, I was helping them myself by bringing items I can lift into the space. It still took them many breaks, it still took them 5+ hours.

Result: I honestly did not want to pay them the remaining balance in full for the nightmare they gave me. But I am a firm believer of doing my part. Karma. So I did. I even tipped the movers. They gave me a sad story of if I refused to pay, they would have to sit there and such and such and they only got paid for a measly 100+ a day, etc. etc. I was so exhausted, I drove nonstop for 16 hours to catch up to them in Florida. Leaving my leftover items behind in AR. I only wanted anything associating with this company to be out of my sight and space.

Final Condition of My Belongings: From the bouncing down and up the stairs, all my valuable wooden furniture either was 1. chipped, 2. cabinet doors that wouldn't close, 3. wooden trunk lid totally broken off. And 5% of fragile items were broken (to be honest, had I not packed these with experience, I would not be surprise over 50% would have been broken).

In hindsight, I 1. Did not demand more than Two Men, 2. Fell for the "we moved for the governor" talk, false sense of assurance, 3. Did not ask about size of truck option ahead of time. Two Men And a Truck was not even the cheapest quote I had, I chose them simply because I saw them moved others at where I lived and I heard of them. From my understanding later on, they were decent enough back then, but by the time I employed their service, their management was different... Now that I also read the complaints they have in recent months at the Better Business Bureau, I wish I saw those back then.

5. I will never recommend this company to anyone.

As they were loading the truck, I left to go to my new house and my husband stayed behind with the movers. Fast forward, they showed up to my new residence, unloaded everything. When they were leaving I gave them each a very nice tip including the trainee. After they left my husband informed me that they had asked him if they could go in the fridge (at the old house) to get something to drink. He said “sure”. Not realizing until they left to go to the new house that they took all his beer (it was about a six pack worth). So once they left the new house my husband plugged in our new (only 2 months old) 75” TV that the movers moved, and when he turned it on there was a huge crack in the upper right corner of the TV and the screen had no picture. I was livid. I called one of the movers from the number that called me earlier to let them know. I sent them pictures and he said he would let his manager know.

The next day I got a phone call from Two Men and a Truck. I told him about the TV and he said he saw the pictures. He apologized and asked me to send him the make and model of the TV and where we purchased it. I sent him the info. He emailed me back and this is what he wrote: and I quote…. “Here is the weight. It is a little less than 70 lbs. I will round up to 70 lbs. to make it even. Now, I am multiplying 70lbs times $0.60 per pound totaling $42.00. Like I said we will look to try to repair or replace before issuing a check for the amount. I will be contacting vendors now.” $42 ARE YOU KIDDING ME!! They are not taking responsibility of damaging our 75” TV. All they said to me was as a courtesy they will send us the $42 check for the TV. I would really appreciate any help with this matter to either have them repair it or replace it.

So, Jeremy said he would just charge for 6 hrs (the move is by hours not furnishings), went to new location, they unloaded in the driveway and left. I called and Jeremy said they did not like my directions (protect the newly done hardwood, etc.). They did not do one thing as advertised - just wanted money and no service! I have contacted the corporate office and Jeremy’s boss. This is Two Men And a Truck Cookeville Tn. Unfortunately, I paid because Jeremy said only he could take the money; unknown to me they left right after - I expected them to finish the job!

They waste time!! They need SUPERVISION at ALL TIMES!! The Columbus, Ga. location hires people with NO MOVING EXPERIENCE. The MANAGEMENT is a bad as the EMPLOYEES. They never allowed me to make a claim. They just LEFT their job, NO COMPLETE! They CLAIMED we owed $700+. (FOR A 2 HR. job they WALKED OFF). They only GAVE the ADDITIONAL UP CHARGE after we reported to the BBB to help RESOLVE the matter. My bed is needed for my Medical Issues and they've refused to do the most DECEIT act. They UP CHARGE TO JUSTIFY THEIR BAD BUSINESS PRACTICES.

I called this morning and the woman on the phone told me they also billed me for the time it took the guys to drive to my home from their shop and the time it took them to get back to the shop after the job was done. Their original quote was for $415 and there was no mention I would be charged for the guys' drive time to get to and from the job. The guys were slow and both mentioned several times that they both had 5 children to feed. Initially, I felt bad for them both and gave them a $60 tip each. All in all, I paid $800 to have 2 small disassembled bedroom sets and a dining room table moved about 1000 feet.

Once we arrived in Jacksonville to unload the next day, things started to take a turn. I have a very large sectional sofa that the movers were well aware of when I was quoted for the move. They also had packed it on the truck in Atlanta. All of my items were removed from the truck and brought into my new home, except one section of the sofa. Keon had told me when loading that they were used to having to use the stairwells for moves and it would not be a problem. When they could not fit the piece into the elevator, the frustration level rose to a boiling point with Keon. He actually got in the truck and left Tyquan standing in the parking lot. No one could reach him as he had driven off of the complex property.

I received a call from the move manager T trying to come up with a solution. I suggested the stairwell which was met with hesitation. 45 minutes later Keon returned and the movers got my sectional to the 4th floor stairwell landing. Because THEY DID NOT HAVE THE CORRECT TOOLS to take off standard legs on my sofa, it could not fit through the door. T wanted ME to go to Home Depot to purchase the skinny screwdriver they needed. Keon disappeared AGAIN and never returned to speak with me. I found my tools and attempted to take the legs off to fit it through the doorway but did not have the proper tool. So here's what happened....

MY SECTIONAL WAS LEFT ON THE STAIRWELL LANDING (WHICH IS A FIRE HAZARD) AND I WAS GIVEN A $150 CREDIT ON MY $3900 MOVE!!!! INSULTING!! Also, NONE of my furniture was unwrapped or put back together (which I was assured would happen since it is part of the contract). I also have some pretty significant scratches on my dark wood furniture. I have attempted to have someone call me and resolve the issue multiple times. I suggested a resolution to Carlos 4 days ago and have not heard back. This location has broken the "Grandmother Rule" of Two Men and a Truck on many levels at this point. Next stop....the national headquarters for the company. I may be a single woman, but I will wield a mighty sword when I am wronged.

Original Review: July 26, 2023

I hired Two Men and a Truck in NJ to move a small load. You get quoted a low estimate and then it doubles when they leave. But besides that, they lost some of my items and damaged my furniture and then gave me a quote to replace. Pennies they offered, but I was fine with that. You get what you pay for. But they ruined two couches and ripped a king mattress and offered me a mattress cover to put over a newer mattress. The mattress is a year old and there is no way I want a mattress cover. I was told by the Piscataway NJ unit that now it will take 3 months to decide what the outcome will be because they had to ask a manager. That is ridiculous, they may think I will forget about it but I won't. I will wait it out then take action. Beware!!

The day started with them backing their truck up into my lawn leaving an approximately 5 foot chunk of my lawn torn up by their bumper. It went downhill from there. None of these people appeared to have experience in moving, my wife had to provide a screwdriver to one of the movers and then he asked her how to use it! They literally scratched, dropped, lost, or ruined nearly every single item they touched. They dragged a heavy dresser down the stairs banging it down every single step with drawers flying open into the wall. When my wife said that she had seen others either remove drawers or wrap

The dresser so the drawers wouldn’t fall out, the mover said, “That’s a great idea!”. They had already broken the mirror Bracket off by this point as they attempted to use it as a handle. My brand new deck railing was scraped through because they dragged the patio furniture across it several times. One of the patio chairs disappeared by the time they got to the new house. My wife said they dropped the vast majority of the boxes they carried out breaking several items on my front sidewalk. By the time they were loaded my wife was upset and worried. This process was not only incompetently handled but VERY slow with only a small portion of the expected amount actually moved.

Upon arriving at the new house they began unloading which was handled in a similar manner but relatively uneventful until it came time to move my sectional sofa inside. This is when my wife felt the need to disturb me even though I was at my Father's celebration of life. She called and said to please come home as soon as possible, she had witnessed the movers trying to force the sectional sofa through the basement sliding door. She said things were breaking and pieces were snapping off. She asked the movers if she could help by removing the door handle herself as she saw that it was about to break from the way they were hitting it.

After several attempts and after breaking off all of the legs from the sectional, they gave up trying to get it inside. That’s when, presumably out of frustration, they dragged the leather sectional, on its back across the paver patio which tore and scratched the leather. The sliding glass door frame was damaged, the screen slider was broken, the woodwork was damaged, and the door would no longer open or close correctly by the time they were done. Additionally, it began to rain. It was at this time I arrived. I was very frustrated and asked the movers if they intended to do anything about my sofa being rained on. They informed me that there’s nothing they could do, it wouldn’t fit. At this time, I asked my two sons (who were with me) to grab an end and between us we managed to move the sectional inside without doing any damage in less than a minute.

When I questioned one of the two movers who were still on site about the damage they had done (by now the “leader” had left) one of them actually looked at me and said “how do we know you didn’t do this damage?”. Luckily before I lost my temper, the other guy says “come on dude, you know we did that”. At least he had some integrity I guess. Sectional $6500, dresser $1500, railing $2500, deck furniture $200 (but it won’t match), broken glasses, picture frames, misc??? Leaving my family event, freaking out my wife, dealing with repairs etc and the inconvenience of it all? The hourly bill for their work came to $2100 which I cancelled with my credit card company for obvious reasons once the management proved difficult to reach. Funny, they had my wife sign all of the final “work completed to my satisfaction” docs prior to moving ANYTHING, seems legit right?

When I was finally able to reach anyone in management they gave me a total run around. They asked for pics but then the pics weren’t good enough. There were always several days between calls as they were never available and there was always a reason they couldn’t handle it. I’ve got six kids and three jobs so I don’t have a lot of time.

It got to a point where I just decided I would eat the damages in exchange for the bill and try to forget about the whole thing. I never heard anything again until 18 months later when I got a notice I’m being sent to collections for the original bill. I haven’t reviewed it yet but I can only assume there is a clause in the contract that I only have 18 months to collect damages. They probably wait until that period expires before sending to collections so I have no recourse. This experience was the worst I’ve ever had with any business in my life. Incompetence, laziness, unethical behavior; this is a disgusting company to do business with. I’m sure there are good franchises but I had a nightmare experience that I will never forget.

When I called their office to complain, they told me they don’t discriminate against women. I do not discriminate against women either, but I did not hire a very small 20 something year old girl as a moving man or a middle-age woman. If that were my intention, I would’ve used my wife and daughter. If it had not been for me, supplying them with a handtruck and myself, and my son, helping with the heavy furniture, the move would not have taken place and after all the nonsense these people subjected me to they charged me an additional half hour, On top of the $905 they charged me for three hours!

I asked Eric repeatedly, the young man who seem to be in charge if we were still within the time constraints so that I would not be charged additional time and every time I asked him he told me yes, but apparently he was so new to the company he did not understand the policy that they have to allow a half hour travel time to get back to their base! I have hired numerous moving companies in my 63 years of moving many times, and I have never had a moving company send me a young girl, a middle-age woman, and another young guy with little to no experience! Do yourself a favor and do not use this company.

Now I ask you... if I'm moving 4 hours away from my apartment why wouldn't I pack my kitchen??? I called the office and got some smart mouthed woman who asked me me if I had ever moved before... I'm 78 years old military veteran... how many times do you think I've moved in a 20 year history??? We went to my new home 4 hour away and the gentlemen unloaded the truck and left. My brother and I had to go back to Houston the next day and load the kitchen...I was charged 2100 dollar for this fiasco...

I will stress that the young men who moved me were excellent...THE MANAGER TROY AND HIS SIDEKICK WOMAN need to go to work a Mcdonalds... these two need to off their cell phones and assess and go make a general inspection of what needs to be done at the residence to be moved. l NEVER NEVER NEVER USE THIS COMPANY. It would be better to rent a Uhaul and movers provided by uhaul and do it yourself... Disgust and anger are the two words I have for this company.

Upon getting to the new place, they couldn't get the couch in and damaged the walls. They put the bed together wrong and left the dresser in the wrong part of the room when I asked twice to have it moved. They told us they would be back at 9am the next morning to complete the move (couch). We were ok with that. They didn't show up or call the next day. They called at 9:45 when everyone was gone and begged to come complete the move at which point we informed them it was too late, we were not interested in any business moving forward based on the horrible experience.

I spoke to a manager about the damages done and they acknowledged it and told me a manager would call me. Instead of contacting me to resolve the issues, they charged me another $156 for "extra time made on the move." They moved 6 pieces of furniture (I moved the rest myself throughout the day) and 2 boxes 1.4 km and are trying to charge for over $800 for the move after they damaged both properties. I was quoted at $600 before anything happened. I signed nothing to complete the move. They have continued to try to put charges on my credit card without authorization which I have now have had to report as fraud. DO NOT USE THEM.

Apparently they are given a 30 minute break where they left and 8 drawer dresser tilted up on its side in the new garage for that whole time breaking the plastic settings the drawer rails for into preventing the drawers from being able to slide in and out smoothly. Why they left a dresser sit on its side like that and disappear into their truck is the worst customer service I have ever experienced.

They told me originally that I could leave the drawers full but then the movers complained that it was too heavy for them and to remove the drawers. Needless to say the $1800 dresser was ruined because once the drawers were removed with the plastic clip pieces broken and the silver rolling balls all over the ground from the drawer track, the dresser was being damaged. I even watched one of the movers walk around the corner to get high from my upstairs bedroom window. This is the worst moving experience and poor customer service in any of my moves, and I would never use them again or recommend them to anyone. You are better off hiring strangers through Craigslist to move you.

The guys were exhausted as I was after packing and kidding my car. They got lazy at the end understandably and as a result items weren’t completed and some furniture left at the house. I was then charged $6000 for a 7 mile move. I called management to make it right that as a result of their misdirects, I was not paying for that. It was given to review by person who was not in the team that came to Inspect what had not been done by the packers, when the moving guys called complaining. I was told that I had to pay for the hour out in and was then charged liver $6000 for 7 miles. I’m moving this weekend to Dallas and it’s costing me $3500 with another company with ethics. I think this felt so fraudulent that they can send people to stand around and hang out at my house taking their time and not knowing what they are doing then charge me for their incompetence.

They should have made right for me. How often do you get management called. Over by their own team then add more people because if the guys the day before. I should not have had to lay for the day before. It was unacceptable and they never made it right, even being dishonest to my credit card company by ignoring their investigation. I would never recommend this company and hope no one ever gets scammed like I did.

When we started on the furniture I told Andrew specifically I had plenty of blanket (3 dozen) and could get more if needed and to be sure to protect the dining room chairs. You will see by the pictures they did not do as I asked. The chairs, tables, bed furniture are not just scratched, they are gouged. No blanket protection on hardly any of the chairs and to make matters worse they stacked boxes and other furniture on the unprotected chairs. They actually took the time to wrap my dryer in a blanket and then in plastic but yet stacked chairs on each other with nothing protecting them. And the boot prints on the leather. I must have asked him 6 or 7 times if he needed more blankets and that I could run to get more, "Oh no we are good." Let the pictures speak for them self.

When it came time for the bill, it was padded it by an hour. They claim they left their shop at 0800 and took 30 minutes to drive 4.2 miles to storage unit. We also bought them lunch and they took a 30 minute break and billed us for that as well. They also tried to bill me for a truck that I did not even use or need, they did eventually remove the truck from the bill. Now Andrew did a great job getting every into the truck, if he had only taken the time to protect my furniture this review would be entirely different. There is absolutely no excuse for his lack of concern or care for our furniture. Furniture stacked on furniture, boxes stacked on unprotected furniture, bags stuffed on furniture, ceramic pots placed on furniture. Boots prints on the leather.

There isn't any amount of money one could pay me to use or recommend this company ever again. 100% unreliable, untrustworthy incompetent. Even the company that unloaded the truck made numerous comments about how bad this pack job was and how could anyone load furniture unprotected the way they did. I have over a 100 pictures of the damage they did. Reach out and I will share them with you. YOU ARE A FOOL TO USE THIS COMPANY!

Damaged garage wall. Did not properly patch hole and never came back to fix it. They will not fix any large damages. The move took significantly longer due to weather and circumstances. This was understandable. At the end of the day almost all of the crew were sitting outside when there was still furniture to build. Hired them to pack kitchen also. The boxes they did not label, a quarter of the kitchen they never packed.

During the call I asked the driver “How are you going to mover my armoire. I don’t have much stuff but I do have two armoires.” He asked me to take a picture of my things. And I remind you, this is minutes before the scheduled arrival of the vehicle to pick up my stuff. The answer was “We are canceling the move. We can’t pick it up. It’s too big.” Let me just say that they are armoires of typical dimensions. They are 6 feet tall by 4 feet wide by 18 inches deep. They’re not gigantic baroque furniture pieces. But that was it. My move was canceled. I won’t carry-on about how my house sale was closing the very next day. And how much trouble this cost me.

My opinion of this company is that the dispatcher needs to review policy and needs to do a much better job communicating to the customers what is it that they can move and what they can’t. I suggest they be much more inquisitive about the services possible and the needs of the customer. How can someone who moves maybe two or three times in a lifetime with a house full of furniture, know what a company can or cannot move. Especially when they already interviewed me in advance to give me the estimate. They should be ashamed. I didn’t loose any money to them but I lost a hell of a lot of time and anxiety. My cancellation was for an appointment the day my house sale was closing. Needless to say I’ve move on to another company quickly. Until they address this problem make it much more clear to the customer, I would strongly suggest you find another company.

Didn’t realize these 2 issues until the next day. The bed is heavy so I need help to move it in order to see what the issue is. I CALLED THEIR OFFICE. This lady called me back after speaking with the lead mover. She said firstly that THEY let customers know ahead of time they don’t deal with electronics. MANY people that can afford their service have either of the 2 pieces of furniture I have, if not both. After I tried to explain that the power cord for the bed was on the ground near the bed, I told the lead guy that I will put it my truck. When they put the bed together no one asked me for the cord. The receptionist said there was NO POWER to the bed. I said YES THERE WAS. Used it within last week. She persisted that I was either lying or delusional as she was banking on the mover who was working in the heat and working all morning and into the evening as they were on their way to yet another job.

TWO MEN AND A TRUCK HAVE NOT REACHED OUT TO ME IN ANY FASHION. IT HAS BEEN 5-6 days now. I asked if they could come out and fix what they broke basically. I even paid the extra insurance. Not sure what that covered but I WILL POST THIS REVIEW ON LOCAL SOCIAL MEDIA. It’s sad because the owner, Mike, came out and he seemed nice and helpful. Maybe she is a relative she feels she can act anyway she wants.

I immediately called and spoke with Joel the Operations Manager for Two Men about Omar’s aggression and the damage to my painting! Joel knew of Omar’s aggression and told me not to worry about the damages. He would compensate me for them. Instead of compensation for the damages Joel the Op manager insist on sending someone to fix the damages which I don’t have time neither do I want to deal with anyone else and I shouldn’t have to. Two Men sent an aggressive problematic employee to my house he caused me anxiety, broke up and purposely misplaced my thing which the company isn’t willing to compensate me for! I had to pay Two Men 1700 even with the damages and anxiety caused by Omar plus I will be charged for the wall damage caused by Omar. Two Men also charged me more than originally quoted price. ***DO NOT GIVE THESE PEOPLE YOUR MONEY. Their movers will not handle your belongings with care.***

We were also told to file a claim with their claims dept for the damage done. I assumed these were two separate issues and was wrong. Jennifer the claims supervisor told me in a very condescending tone that because we were given a discount, we couldn't be reimbursed for the damage their employees caused to our belongings and proceeds to tell me about another imaginary discount we were given! This particular franchise is very deceptive in their dealings, arrogant, unsympathetic and rude. Please do not use this company. There are much better moving companies. We didn't do our research and we paid the price.

Many communications issues: many carloads of items were left behind. Comforters, pillows, kitchen items (kitchen was a full pack and move), small appliances, dishes, sponges, wine glasses inbox, towels, linens, pans, cutting boards, trash cans, boxes we'd packed, a fan in a box, vacuum cleaner, so much. more.

So that very night, we had to return to the house and pack our own cars with items needed for that night, and then we rehired the company to come back another day! (Fortunately, we were allowed back in the house!) The company charged us double time for the finish up (2 hr minimum but only took them 1 hr 15 min), but it would have just taken about 15 minutes total and very little extra $ for them to have finished the original move correctly. So expensive! The finish up move was over $400.

I think what would have been fair in light of all the problems was not to charge us for the second move that only took an hour but we got charged for two...and it still would have been an expensive and terrible experience.

We hired professionals to try to make the move quick and easy like so many of my moves in the past. This was an awful, expensive, time-consuming experience that spanned days, not including the time spent emailing and on the phone to try to fix things. Maybe other affiliates are different but I would never use Two Men and a Truck again, based on this experience, and cannot recommend them.

- An hour later, they showed back up at the new house. I said nothing.

-They did not assemble my hardwood bed which was my main request with estimator.

I was treated like a criminal as opposed to a customer. Their response to this was to call me on speaker phone and tell me why they can't enter an attic (not the point) plus nobody said that when I said go to my attic. I could have handed things down to them. Just a totally unethical company.

Wichita, Ks

They gladly took our payment for services rendered yet they have been non-responsive to address our follow up needs to repair damaged goods resulting from the move. We have moved 9 times in the past with other moving companies and have never had this type of problem. Wish we did not have to take this avenue to get their attention.

Additionally, I just found ANOTHER item (in addition to multiple broken items that after the deductible was no additional funds to me, even at the higher insurance coverage) that had been hidden in a maintenance closet. The movers were not asked to move anything into this maintenance closet, so I can only assume this was done intentionally to hide the damaged item. As the period to file a claim for broken or damaged items is insanely short (3 days vs 75 days from other companies), my only recourse is to provide an honest accounting of the issues I had when using this company for their moving and packing services.

I had used their service many years ago, but I will not be using it again. In the end, they knocked $100 of the bill and I ended up paying them over $200! I thought they should have been paying me! I do not recommend them as they do not use care in strapping items down and are not fair about their resolution to a problem they caused.

I thought it was a great idea to disassemble the opening and closing mechanism on the front door to make it easier to bring furniture out to the truck and I thought it would have been an even better idea to have reattached it when they were finished. Another good idea was taking the mirror off my wife's triple dresser since it would have been cumbersome to move it with it still attached but again would have been even better if they would have put it back on like they said they would. I was very impressed when they pretty much saran wrapped all furniture to protect it and even when it was brought to its new destination and I started to take it off was told, "don't worry about it Harry, we'll take care of it". I foolishly believed that statement. My wife completed that task today.

Not much to say about the television that was broken other than, "we'll report that to the company". We have no idea if they have or will. Was told 4 people at 9:00. Again, another great idea. Too bad only 3 showed up. A 4th showed up around noon. This is a continuation of #4. I just got an email with them offering to settle on the television. Trust me, and I have the email. They actually offered me $19.00 for a 39 inch television! Not kidding, $19.00. Tried to make a suitable agreement. By that I mean offering them the deal I was offered. I told them I'd send them $90.00 and they can send me 5, 39" television sets.

Ended up hiring 2 men for $35.00 each for 4 hours and rent a truck, nothing to do with 2 men and a truck, to repack the storage area, moving things from storage area back to where they were supposed to be put in the first place, the apartment, and of course had to move things from the apartment to where they belonged in the storage area. The best part is before they were finished I foolishly gave them each a $25.00 tip. They should have tipped me. Frankly, what's the use. There are several more. You can believe I will list every one of them so hopefully every one of the 25,000 families in the Nall Hills subdivision will read about the service, no disservice is a better word. Along with the many more families in Overland Park, Ks. I am rating them at the lowest I could because it won't allow a no star rating.

Fast forward to move day and only 1 truck and 2 movers arrive at the storage unit. When I questioned them about the 2nd truck and 3rd mover, they assured me they could handle the entire move with them and 1 truck. At 2:45 that afternoon, I was informed they would not be able to move everything. I had to contact the coordinator who apologized for his scheduling mistake and said he couldn’t get another truck out because all the crews had been dismissed for the day. I had to schedule another move for 2 weeks later to accommodate my work schedule (which I later canceled after the first move debacle). The movers scratched my wood floors while moving me out, scratched or dented a large percentage of my furniture and dropped my piano.

At the end of the move, I refused to sign the paperwork because the price listed was $1900 (which was for 3 men and 2 trucks). The next day the company charged me $1603. This amount added to my deposit of $420 is over $2000. The company has since claimed my cost was $1662 (even though they charged me $1603) and refunded $318 which has them charging me $1705. I’ve asked multiple times for supporting documentation of that amount and the documents I signed. They say they don’t have to provide any documentation and basically they can charge what they want because they have my credit card information (which I used for the deposit and they retained without informing me it would be stored and used later).

They also claim I am lying because the coordinator offered me two trucks during my initial consultation, and I refused stating I wanted to stay with one truck. This is the lie! Hopefully sharing my experience will help one or two people avoid my mistakes and steer clear of this company. If the company responds, they will probably claim something along the lines of he said / we said and blame me. If you still decide to use this company with unethical employees and business practices, my advice is to document everything and record every call because you will need it later.

The Company Two men and a Truck refuse to work with me and charged $1750!!!! Excuses like slow elevators, which is 40 seconds from where I moved from, and 8 seconds where I moved to. No refrigerators, no washer and dryer, the only appliance was a Microwave!! Don't EVER use this Company!! I was warned by my Landlord that they quote you 1 price but always charge more by making the time drag out.

Within an hour of closing the website, I received a call from an associate here even though I specified my preferred method of communication was email. Oh well, no biggie. I sent an email in response to the call letting the associate know I had planned to fill out the form later and not to contact me until that time. To which she replied: "Do not worry about returning the form, we won't be able to be the service for you now or going forward." So apparently, all it takes to get banned from this business is to request they not contact you on the method of communication you already told them you preferred not to be contacted on. Very unprofessional and petty; if this is how they treat potential customers, I'm grateful I was given this early warning.

I told her that was false because Home Depot removed my front door to bring it in so they still needed to move it. So she wanted to argue about that. At this point I'm pissed because she seems to have an attitude when I'm the one that paid her company to move. Fast forward past the back and forth arguing, my next question is, "How are you going to move the rest of my items." I sold my house and I need to be out of here by 5pm? She goes on to say she needs to "see" if she can get another truck out there and how it was gonna cost extra blah, blah, blah....My response is I don't care about the logistics.

Brittany and I had words and she decided to hang up the phone in my face. What I kept telling her was, "I'm not arguing with someone I paid to do a job, so just GET IT DONE! If I wanted to be this involved in the details I would have moved myself with friends." The point of agreeing to pay a company 1000 plus dollars for a move is to get it done professionally and in a timely manner. Well none of that happen. So, the other truck never came and a lot of large items including my $3000 refrigerator was still left at the property.

So, I had to make arrangements with OpenDoor to RENT my house back for $213 per additional day. I didn't find another moving company to come out until Monday (the original move took place on Sat), I had to pay them $575 for 3 hours and I'll add that they were able to move my refrigerator but just removing the front door to the house and I paid OpenDoor an additional $426 to have the home for 2 more days. On Saturday, I informed 1 of the movers that I wasn't paying the balance of $592 because they didn't complete the job. He called who he needed to call, I tipped him $100 and he left.

Right after he left I called Amex and had them block any additional charges from Two Men And a Truck. After, I was alerted by Amex that the company tried twice to submit the charges I got a call from Two Men And a Truck no apology just a call informing me that they worked 6 hours and needed to be paid. Whomever, the man was that called me could care less that the job wasn't finished, the extra expenses that I incurred nor the fact that his employee hung up on me.

So, he made sure to threaten me with collections and a lawsuit if I didn't pay. I told him I could care less and that I'd be glad to go to court. However, Two Men and a Truck continued to try to charge my account and it eventually went through. Right now, I have a dispute with Amex because they said sometimes companies use different vendors (or something like it) to try to process payments and that's why it was allowed to go through.

So, we'll see how that goes. I was going to let that process handles it's self until I discovered that my $600 Fuji road bike that 2 Men and a truck moved and threw in my garage has a bent frame and the back tire is no longer on the bike. It's not rideable at this point. Prior to discovering this...maybe 3 days after the move I took the shrink wrap off my new Samsung washer/dryer set to find the entire top of the dryer dented. This company is disgusting and should be ashamed of ripping folks off and destroying their property. DO BETTER!

Upon arrival, I was called to give the three trucks the code to our gate. I told them the code, but asked them to please wait for me because I had to make sure the automatic gate locked open and did not close too quickly on their trucks. They did not wait for me. By the time I ran up to my gate they were coming through and the gate closed on first truck and scraped all along the side and got stuck there. The driver’s helper had to get out and, with me, physically wrench the gate open since it was completely stuck. This was dangerous to us since the gate is very strong and the trucks passed within inches of our hands as they went through. No apology was given.

The crew did not know that they were to wrap fine works of art. This was a specific request of mine when I booked service with your company. I was assured that your people would know this needed to be done and would do it correctly. The men had no idea when they arrived and were scratching their heads as they looked at my very large paintings. I guess your crews don’t read their notes before they leave in the morning. Also, in my experience, paintings are wrapped with special padded paper, not just plastic and bubble wrap. They did not have any of this paper, so my art seemed very vulnerable and not treated as fine art should be.

Alex, the team leader, was more concerned with his head phones being tangled than talking to me. When approached, he would respond with “Huh” or “What” and never smiled or had a kind word. At the end of the day, he mumbled something about “taking the stress out of moving day” but that seemed to be required and nothing that he even tried to do. Not the best face to put forward for your company as he is not what you would call a “people person” as it would seem his position requires.

The men had nothing to eat all day. When they asked about food, I told them town was 25 minutes away. This was not an option in their 3 large trucks. Workers need to be fed and to plan on that. I ended up going to Whataburger for them at my expense as they were unloading at 7:00 pm. Upon driving from my home to the storage unit, where all of the unloading was to take place, the trucks did not follow me as instructed. They drove ahead of me down my country road and made a complete wrong turn. I had to chase them and tell them they were going the wrong way. Alex showed me his GPS and said they were going to the address. I told him gps was wrong sometimes and they were NOT going the right way. He was clearly not pleased.

They had to back up, onto the correct country road, since they could not turn around. There was construction going on in that part of the road with road crews. I had to stop traffic myself and other drivers were extremely angry as were the construction crews. This was dangerous for me to do standing in the middle of the road as three large trucks maneuvered to change direction. Just try to picture it, if you can. Upon inspection after the crew left, the wood floors in two rooms had scratches on them from moving the large pieces of furniture. I could not be everywhere to watch them, so only discovered this later.

So I guess that sums up the additional stress of a very stressful day. I did tip the men. I know they tried hard. These are issues I feel compelled to let you know about. The fact that my rate was changed from $360/hour to $345/hour does little to ease the experience of the day. At this point, I cannot ever recommend 2 Men and A Truck to anyone I know. I expect this email will not even matter. Your upper management will not likely see this. You have my money and lots of other work, I am sure. But there are always reviews on the internet. I am not a fan of that, but this experience was so bad, that I am pretty sure I am going to write a review of some sort. I am still trying to wipe the memory of it from my mind.

Bottom line they ignored my multiple requests to take everything apart and by the end they were not able to take our several hundred dollar dining room table and chairs as well as our $2000 + German Wardrobe. That alone was infuriating but the worst of it is how they treated our things. To be honest It felt like a violation. For example my framed medical degree that likely cost around 350 to Frame (at least) back in 2005 was found literally wedged between the tailgate of the moving truck and the rest of my items. It was not covered in anything and I’m sure whoever put it in there knew that it would get damaged but it was the end of the day and they were tired.

But yes - It was severely marred and will need to be framed again. They also wrapped the central body of my piano keyboard in a blanket but left the ends exposed. So of course those ends were marred with gauges and paint chipping off. I also implored them to please please please tape the hardware to a ziplock back and tape it to the item so that I know where the hardware is to put everything back together. Whether or not this happened seemed to be more a function who was working at the time and on what since half my items had their hardware taped to them and half did not. In fact, the other half just seemed to throw the hardware literally anywhere.

I have a very high end TV Console for example made entirely of glass and only available in Germany. I paid something like 700 dollars for it back in my single days when all I cared about was having a sweet AV system. I moved with that unit multiple times with no problems but this time there’s was NO HARDWARE TO BE FOUND. Nothing was taped to the unit and no collection of screws that would seem to be a part of it. Turns out we we’re able to find about 50% of the hardware in the bed of the truck after everything was taken out. Just laying on the truck bed. The unfortunate part is that these high end stands are made from proprietary parts and a trip to the hardware store does not fix the problem for you. And so without these vary particularly sized washers and three foot long screws the pieces will just not hold together.

My kids' bikes were just thrown in the top and so the seat got ripped open. I could go on. It’s just one thing after another. Probably the biggest lame-brained move they did was pack the new replacement hardwood that we had just received to fix part of our floor before leaving it for the next tenants. We told the team emphatically. DO. NOT. PACK. THIS. We need it to fix this house after you leave. What did they do? Packed it. Or course. Which left us needing to pay over a hundred dollars if we wanted to send it back.

Now mind you we had other movers before these guys who were even worse. Their packing was terrible, you could tell that they didn’t care and they were teenagers. So I just stopped them and sent them home. They may have packed up maybe 25% of my house prior to their dismissal. But it was only boxes. There was no prepping of furniture or anything big like that. It was just items placed in boxes and - thank god - not much of the boxed items broke.

What did break was the furniture! But guess what? When I submitted my claims picture by picture they said the head office refused to even look at them because that prior agency had done some of our packing and so it’s impossible to tell who did what work. I was like hey I SAW you move my furniture. I saw that you put no packaging around my framed degree. I saw that you took none of my desks or bookshelves apart despite me asking you time after time - and it was these very same bookcases and desks that sustained damage. I even have some video about it. Those other guys didn’t touch the furniture and it’s the furniture that’s the problem.

He said well you also signed a waiver which makes us not liable for any claim you could make against us. I’m like such a claim cannot legally exist and if it did you certainly didn’t tell me about it. But if it does exist please show me. So far he has showed me nothing. Then he changed tactics and told me that “it says here” that you didn’t provide us with enough packing material so that must be why they didn’t pack it safely enough. So you admit it wasn’t packed safely enough! Great! But I would never in a million years tell you to skimp on packing materials. That’s nutty. And in fact my invoice shows that I was charged 500 dollars for packing - so clearly I did my part.

But more importantly I rented 50 blankets from UHaul for extra packing if they needed it and they used a total of 18 blankets. 32 blankets were returned to UHaul because Two Man and a Truck didn’t think they needed them. But they won’t consider our claim because we didn’t provide them enough packing material. Makes sense.

All I can say is that it felt like a violation having our personal possessions treated in this way and when the response is so cold as to suggest that it’s my fault for not providing packing materials or to blame the prior packers even though they didn’t touch the furniture - it’s more than a little enraging. Two Men and a Truck were 100% responsible for negligent treatment of my furniture and they want to do nothing about it. Stay far far away from these guys. They have zero compassion for you of your situation. Not once did someone apologize for what happened or attempt to see why someone in my position might be upset. It was just a flat no with one explanation after another.

They gave me a written estimate of between $800 and $1100, which I thought was high to begin with. When the movers came the guy in charge, Dak, took a half-hour explaining things I already knew, or could have read. It took them 3 1/2 hours to unload half a house. When we got to the storage facility I asked Dak how long it would take to unload. He said an hour, hour, and a half. I left to do a few errands and returned an hour later. They had already unloaded all the big furniture (2 man job) and now Dak was at the unit while his helper unloaded everything else himself. Dak would "pack it" and line everything with brown paper which was completely unnecessary as the furniture was already padded and shrink-wrapped. When I questioned him, he said they have to do it. He was very defensive. Dak only left the unit once and that was to get something out of the cab. He didn't help the kid unload anything.

Long story short, it took them over 3 hours to unload and the bill was $1300. Their estimate maxed at $1008 and I thought the minimum, which was $800, was more like it. I refused to sign and Dak put me on with the boss. He refused to lower the price even to the $1100 level. The price is the price he said. I signed for the $1300 and disputed the bill with my cc company. As I was leaving I had to squeeze through a small space as Dak didn't park far enough to the left to give people room to get by. My mirror caught a pole and folded back and then popped forward. As it did that it made a sound and Dak came around from the back of the truck and angrily accused me of hitting his truck. He's a big guy and I'm 70. It was unnerving.

These guys are the worst from the top down to the crew leader. The young man who was the helper was the hardest worker. Good kid. I disputed the bill, agreed to pay $800, and my bank accepted. This was a half-a-day job and should have been scheduled as one. I made it very clear at inception that there was very little left to move other than the furniture so they knew right at the start that they were going to stretch this out and rip the old people off.

Obvious this company looks down on people like me. All I said was I may need to get help in funding the move if went Interstate. Apparently Butte County Veteran Services was done wrong also. Read their review on Google. When called the Corporate office in Michigan was told as their way of not getting involved that it was a franchise....

We could go on for pages – but in essence 1) they didn’t complete the move (they had to leave items at the old home because there was not enough room). 2) they self-admitted forgot the hand trollies and moving equipment that would have saved us hours (time and money), 3) they were not in shape or physically capable of handling a small move within a reasonable amount of time. But -- the job was done. Now the real fun begins for us. I was contacted with a survey to which I replied “No, I wouldn’t recommend.” I was immediately contacted same day. Heard. Treated with respect. Excellent care and consideration. Without solicitation, I was offered a small partial credit to offset our awful experience. Hush money – fine. The move was beyond terrible but they cared, apologized, and were rectifying the situation as best they could.

The next day I got a second, very aggressive call, saying the customer service person I spoke with was “unauthorized” and we are “getting nothing.” He then hung up on me. Again, we never asked for anything, only completed an honest survey. Color us perplexed and amazed at what just transpired. My realtor, who referred us, called his rep in the company and escalated this matter. The following week I got a call from a regional manager who seemed to care, again, and he was going to “take care of this”. Another week later he called me back, aggressive, and said “nothing would be done” and also threw in, “What do you want from us?”. Again, this was all unsolicited by us, the clients who got the worst move ever.

This company not only provided a terrible move, but then took us on a bipolar rollercoaster of multiple calls and promises, and ongoing offer retractions. We have whiplash from these conversations and lack of actual action to resolve. We have never experienced anything like this. Terrible move, wasted time, multiple (unsolicited) conversations that would turn aggressive. There is nothing logical about the situation, very bizarre handling, top to bottom. Terrible experience, subsequent unethical behavior, horrendous service and lack of care. Never again. Save yourself the trouble. Use a different company. Get real movers.

They forgot something at the original residence (their "TLC bag") and wasted time returning there to pick it up. All this ended up costing me, the customer, hundreds of dollars extra. My suggestion is beware! Don't use them. What they agree to is just on paper, they will go after you later. Since I paid my bill in full when the movers left and they said they will only charge me for the six hours, I considered the move complete. Now they are threatening me with a collection agency. Seriously?

So they are sending me a check for $65.20 to cover the chest leg and fractured wide Screen TV, and nothing for the bed frame, claiming it is "heresy" (their word - not mine) to suggest something happened during transit. Stay away from this company. There is a reason they only get 1.7 stars. Too many people feel guilty and give them "2's".

We moved on over a month ago, and I'm no closer to getting this resolved. When this is compounded by poor customer service when I tried to get wardrobe boxes from them and the fact I had to pay for more hours of service because they failed to clean up after themselves (i.e. fold the moving pads as they went), I would advise anyone to avoid this company even for a simple local move.

On top of that they completely took my son's toddler bed apart when all they had to do was remove one end... I know this because the last time I used Two Men and a Truck, that's exactly what they did... So when I went to put the bed back together... missing screws.. Anyways, that could have been avoided if I had taken the piece off myself, so my bad on that one. They would have received 4 stars if they just owned up to their mistake and replaced or reimbursed me for the TV stand the first week at least from the move...

On the way to the new house, the movers were following us and at the corner of the intersection to go towards the house, they had taken a detour and were nowhere to be found. Gave the movers a call and they did not answer, finally they called back 10 minutes later and said that they were "at the gas station". Did not show up to my house for 40 minutes when the gas station is only a 3 minute drive from the house. Movers finally came and unloaded everything unprofessionally and I noticed I was missing various items that originally should have been there.

How is it that a company that is suppose to be reputable have these types of employees? They need to do better in drug screening, alcohol screening and drug checks as well. They were extremely quick to withdraw the money from my account but cannot perform the service that one pays them to perform. I do not recommend them to anyone and I would tell individuals to save their money and go with movers that actually care about providing exceptional service.

Clearly these gentlemen did not care or have the experience/training to organize in a professional manner. After the movers departed, I spent time rearranging items to relieve some of the pressure from crushed boxes and to be able to close the rolling truck door. I would expect much more competence and worker training from a company that charged $500 for an hour of work. I would not hire this company again.

On Aug 6, I set up the time to have my furniture delivered to me at my house. This company does not pay attention to the customer fully on details. I had to tell them my address, my name, and the address of the storage to them 5 times and they still got it wrong on Aug 7, the move day. My Aunt had paid in July in advance a huge check to move our stuff. They said I owed money. I needed to put a deposit down. I explained again. They searched their stuff finally. But said I would still owe money. I gave them the receipt number of the check and what the time was allotted for and Kale still stated if I go over 2 hours I would still owe a lot of money. I said I only live 7 minutes away. If you can’t move one sofa, one cabinet, and 3 small chairs there’s an problem.

They set the time for 11am Aug 7, then they had to change it to 3 pm Aug 7. The storages closes at 4:30 so I said we need it earlier. We went back to 11am with Matt. Still my address and the storage address were the wrong addresses. Then they called again, Kale changed it to 1pm and said it may not be til 3 or so when they get there. They found my receipt info finally and said it was all pd but I would still owe if it went over 2 hours. Aug 7 th came. They went to A1 storage instead of City Storage which by this time had been put in their computer system at minimum 6 times. So it took them 30 minutes to get to us from Beglis Parkway.

When they go there, it was two young men. I had to tell them 3 or 4 times what was being moved. Finally they went to the truck and sat in it for 10 minutes. I asked when is my furniture being moved. They said they were talking to their boss. Then they went to the back of the truck to get the covers and plastic. Over 5 more minutes. Finally they come in to move the stuff and start the cover and wrap the sofa. That took forever then my dad addressed the scratches from the other move and they called Kale the boss. He told them to take pictures for the claim.

Then 5 minutes later Kale calls and said he can’t do a claim since the move was almost a month ago to the storage and he did not know who all had been in the storage facility. We told him no one and there were cameras to prove it. The first we knew about the furniture being there was Aug 6 we told him. He still refused. Said he would not accommodate or help us. My dad explained everything to him and Kale was impossible to come to an agreement with. He decided to shut everything down. Said he was sending the money back to my Aunt which we will not get now to move all this furniture.

They have a bad customer relationship because they do not listen to the customer. They do what they want to do and do not compromise. They have insurance but do not want to use it on damages they did. They try to extend your time so you are stuck paying more money than you already spent. I give them a negative 10 rating. They need to fix their customer relationship attitudes.

We had to sleep on an air mattress in an empty home for an additional 2 weeks. Please tell me how you'd feel because my lord I was ready to do things I shouldn't type on the internet because the FBI will show up at my door and I'll get in more trouble than the company who stole, lost, and damaged my items, so use your imagination.

So imagine dealing with them trying to pull more money out of you AFTER you literally suggested sacrificing your $1200 couch to save room (they first said that's "all" we had to do to keep our stuff in our original planned out 3 pods that were paid for....like imagine sacrificing your couch to just be done with them and never know that was only the beginning...) and then about a WEEK later (aka they didn't ship it though they were supposed to immediately) they still said you owed $3400 because whoever told you the couch would solve the problem didn't know what they were talking about and that the 3 pods now needed to be 5 pods....

Then imagine sorting out all of THAT bull and sacrificing money (we didn't have to pay the 3400 because we told them they were literally doing something illegal but lost $700 still), waiting WEEKS, and you're so happy to get your stuff that it feels like Christmas morning and then..... most of it is broken. I am saying literally everything I did not pack myself was broken (e.g., shattered vanity mirror [1 year old], torn leather couch [1 year old], torn leather recliner [1 year old], damaged [brand new] keyboard/piano, damaged and missing art piece ranging from $100-$4000, boxes completely crushed down, broken nightstand [1 year old], etc etc.).

There is a lot more detail to this story but honestly I will save you the read because I think you get the point. Terrible service, terrible customer service, terrible everything. DO. NOT. USE. THEIR. SERVICES. So like normal people, we were pretty upset. We contacted them (California), headquarters, and the Chicago location (I will be writing reviews for them as well if I can). NONE of the locations, including headquarters, said it was their fault. They all pointed fingers at each other. No one will do anything. We made an extremely organized excel document stating we just wanted our stuff fixed and/or money sent in for the damaged goods that could not be repaired so we could replace them. We put up the links showing the prices of each item to show we were not exaggerating the cost by any means.

We explained everything that had happened and just simply wanted our stuff fixed. We had the plan that replaced up to $16,000 full. We literally only asked for $3,700 (amount to replace everything broken) which was SO generous on our behalf because my god lets be real. Guess what they responded with....they would only cover $1,500. I am not kidding. After everything. They thought $1,500 was okay. Please. Imagine this. Tell me how you'd feel. We obviously disputed it and questioned why they felt that was fair. We then grew pretty upset (obviously) and implored them to reconsider. They did not and said $1,500 was fair….Needless to say we will be taking them to court.

After unloading and unpacking, I made a list of things that had been damaged along with pictures taken as we unloaded the trucks. I called Two Men and a Truck and they said to send the pictures and they would look at it. The manager's name was Mike and he said to give him a little time to talk to the guys who loaded the trucks and to look at the pictures. I gave him a week. When I called back, the person who answered the phone said Mike no longer works here. He gave me the name of the new manager, Landon. He was always unavailable and did not call me back. Finally, he took my call and asked me to send the pictures again to his email, which I did. I called him a couple more times after waiting a couple days and he was not available and did not call me back. Finally, I spoke to him and he said they could not do anything because the truck was "out of their hands, anything could have happened to it".

One of the movers we interviewed before our move, United Van Lines, told me that they pack things tight so there is very little movement. He told me the story of one of their trucks being in an accident and rolling down a hill. He said not one thing was broken when they opened the truck. So, the fact that Landon said, "who knows what happened on the way to your new location, they could have hit some bumps"... is just a joke and proof that this company DOES NOT KNOW WHAT THEY ARE DOING!!!

Not only did they not load the truck properly, it cost us more money because we had to pay by the amount of space that was used in the trailer. If it was packed tightly and the bulkhead was then installed, there should have been no movement and less space in the truck would have been used. This company is only out to make money....they DO NOT CARE ABOUT THEIR CUSTOMERS!!! If you value your belongings... DON'T hire them, hire United Van Lines.... I wish we did! (I did not want to give any stars, but it was required to give one.)

They also only label some boxes and then put them in the wrong rooms. You might as well do your own move. At least your possessions are not broken. I would have waited to write the worst review I have ever written in my life but the manager never returned our call. I am making a national complaint today. I will then make a complaint with the better business bureau. Then I will have my payment on my visa returned unless they make good in this. The movers ran away and said, ”Get the ** in the truck and drive away fast before she asks us to do anything else." They left at three the day before when they were supposed to be there until 5. They jumped into the truck swearing at 4. Our beautiful home we were moving into was supposed to be a celebration and they have made it a nightmare. The workers and lead person repeatedly complained about the company and the job the whole time they were there. Never use this company.

I called their supervisor (Clayton **) to inform him of the situation. He then called the owner of the Kissimmee location (Jonathan **) who instructed his guys to cancel the job immediately because they knew they messed up BAD! They then unloaded all my belongings from the truck, and dropped them in my oil stained garage and left!!! At all cost, AVOID two men and a truck. This experience was completely unacceptable - I am bringing this case to the Better Business Bureau as well as small claims!

One of the guys was not focused at the task at hand that he found time for small talk. The same guy took 30 minutes disassembling and 30 minutes assembling a dining table. It was unnecessary and took time away helping the other guy with moving. The other guy broke one of the furniture pieces when it was unloaded in the new house. Instead of being accountable for the damage, they blamed the furniture for being cheap and low-quality. Lost time arguing about whose fault it was. Not only were we left with the task of moving the items left behind in the old house, we also had to wait for two weeks for the damage check to be issued. We will not use Two Men and a Truck for our future moving needs.

The movers arrived at 9:30am and were completed by 7:00pm, there were times that my sister would go looking for them and they were not on the truck or anywhere, which clearly they were taking too many breaks to slow down the process. They blamed the elevator as we were on the 19th floor yet the new location there was a dedicated elevator going up to the 2nd floor. The hours for a one bedroom move simply does not add up! The movers also did not advise us that another mover was required for this project to help speed things up. I escalated the issue of excessive time to complete the move, the lack of tools and the manager (Milton) argued with me the entire time. He lacks customer service skills and basically supported whatever lies his movers shared with him. The movers and manager were completely unprofessional.

Lastly, the movers also advised us that the insurance was not necessary, so we opted out of it then they ended up destroying my mom's credenza. We made a claim after the move and it was denied. I would stay away from this company. They don't deserve to be in business. I was quoted $600-800 and based on the amount of hours it took to complete such a simple move it totaled to $1,500. I had to fight with Milton to get it down to $1,155. It was a horrible experience!!! It was literally the WORST move company I ever dealt with. You will be sorry if you use them. The whole experience was BAD!! Stay away from this company!

Then when they were bringing in a large armoire that was purchased for $4000. They broke the foot off and now we have rigged up so it won't fall over. In order to get the armoire in the house, they took the garage man door off. When they were going back to the old house for another load they propped it up. Of course they forgot it was propped up and the door slammed on the ground. Putting a gouge in the wood floors and completely damaging the door lockset beyond repair.

In addition, they randomly left things out on the back patio without telling us in the middle of winter, left about 10% of our household items at the old house, threw anything they delivered later in the evening randomly into the garage and started to get a very "who cares" attitude late in the day. To top it off they broke my 11 year old daughter's snow globe without telling us. I found out about it when I found broken glass from it on a bookshelf & in the carpet. The snow globe was nowhere in sight. So later that night I was lucky enough to clean up broken glass & explain to my daughter how the snow globe, which was a present from her grandmother, was now broken.

Worst of all was Justin, their million dollar sales club winner, who completely underestimated the job. This added to the stress of his workers because they had a very long day and added to the stress of my family who had to get a young girl to school in the morning. Then as they are telling us that we owe them additional $1546.18 at 10 PM at night they pull out the scare tactics. The entire crew stood around my husband in the kitchen as he discussed with Mike the increase in our bill. Mike would not leave until we put the entire amount on our credit card. He said to call Brandon, the manager to have him reduce the bill the next day. Of course, Brandon refused to reduce the bill and was very rude.

So all in all we got to pay more for a million dollar sales person to underestimate our job, for the crew to show up without the proper equipment, for items to be damaged, our home to be damaged, to listen to infighting of the crew on how best to move items, inefficient use of manpower & trucks and then to be intimidated in our own house. Though we did agree to pay them for some additional time for packing, they decided what was fair for the damages and just credited it back to card without our agreement. It wasn't nearly enough for the damages that were caused and headaches they caused.

Funny part is we paid more for their terrible service than we would've paid for the full service movers we were going to go with. And just to be decent people we fed the crew & even tipped them because we felt they were put in a no win situation. Don't be fooled by their low estimates, and their catchy slogan about "treating you like they would treat their own grandmother". I wouldn't treat my worst enemy this poorly!!

When you tell the truth in regards to the company's horrible customer service, corporate will state that they have a 96% referral rate, which is most likely FALSE! If you report the company to the Better Business Bureau, they will not respond to the complaint until six days after the deadline they are supposed to respond, therefore, what they stated was wrong with your previous residence is FALSE, due to the fact that they need extra time to respond to a complaint with a good “made up” story. The employees will also charge you $555.00 to move eight items from one residence to another residence approximately five miles in distance away from each other. Your moving assistance from the company will then be canceled.

Bed bugs actually tend to “leap” from one surface to another, therefore if someone that previously moved with the company did indeed have bed bugs and their items were loaded on a moving truck and you decide to move with the company, your residence may become invested with bed bugs. Once again, DO NOT hire Two Men and a Truck to be your moving company!!

When I called to get it out of storage they wanted to charge me interstate fees again, and I told them I was only 15 minutes from their location. She finally said it would be half of the $1700 because there should not be interstate charges. So now I'm thinking they overcharged me on the first charge. When my furniture was brought to me, a lot of the furniture had damage. Although most of it was minor, what looked like new furniture was now all dinged up and the worst damage was done to my hutch. They broke the support arm that bears the weight on one side. Although two bookcases were really damaged as well. The mover that brought it said someone had removed the pads from half my stuff.

So a few days ago I did call 2men/trk to get an estimate on moving and check about the refrigerator. I talked to Charles and he told me twice, no they are not going to fix it because I did not buy ins. I told him I was told that they would. The company I choose to move my furniture needs to be trustworthy. Not say one thing and do another. And do the right and decent thing. 2 men/trk do not have these qualities and I would never use them again and would not recommend this company to anyone I know. I did have photos and a receipt but tossed them because I thought I did not need them. My mistake to have believed them.

While unloading truck they stopped to talk to their friends who pulled up to the truck in SUV. They stole my properties and damaged my furniture. At the end of night they wanted to work out deal with me that instead of paying 10.5 hours to company they would charge me 6.0 hours and I pay each of them $125 each. I refused. I called the dispatch manager and voiced my complaints and nothing was done. She told me to fill out insurance claim form. While attempting to do that the form wants me to download receipt of purchase. How many Americans still have all their receipt of purchase of products that they have purchased. I want to warn my fellow Americans to stay far from this company. Also missing boxes.

While understandable, dealing with the head office has been AWFUL as they know nothing and keep saying it's my problem for signing a contact. All I can say is that you refuse to sign anything until the job is completely done, and phone while the movers are still there to report any concerns and DO NOT LET THE MOVERS LEAVE until they help you resolve with head office. The movers are great, the company is terrible.

Once they arrived, they were in no rush either. One of the movers asked to use the bathroom and I told him I preferred he use the one in the apartment I was moving into as I had my cat closed in the bathroom of the apartment I was leaving and the cat was extremely fearful of strangers. The mover paid no attention to my request and let himself in the bathroom that I had just asked he NOT use. Disappointing experience from start to finish.

After discussing this with them they told me it was too heavy to lift. Three guys were having a difficult time lifting a treadmill, which was disassembled. They proceeded to leave it in my living room and then had the nerve to stand around waiting for me to tip them, which I didn't. I have never heard of a moving company refusing to move a treadmill up or down a flight of stairs. I had to hire another company to finish the job. Terrible experience along with nonchalant attitude from the three guys.

My husband and I had to work 14 grueling hours alongside the 2 inexperienced (2 weeks on the job), ill-equipped (no shoulder dollies and broken ramp holder), undertrained movers they sent to us. It took them 6 hours longer than estimated due to the above factors. Poor packing of the truck ensured that our 1400 sq ft house did not fit in 2 loads. At 11:30 that night, we called it quits and had to go back the next day to get the 3rd load ourselves. Their lack of training resulted in 12 boxes being dropped on the bricks. We have been compensated for that (the only good thing I can say).

At the end of the night we signed where we were told to just to be done, but I refused to pay the outrageous $2,000 bill they presented to us as it was not our fault this move took so long. I paid the highest amount on the estimate believing I was still paying too much. I tried to work with the Denver franchise about giving us a reasonable refund which resulted in them taking the unpaid balance from the debit card we gave to reserve the truck. They refuse to acknowledge that the move took too long and give us any refund because we signed the fine print. It doesn't matter to them what the circumstances were...we signed is their only response. We would have been better off having friends and family move us for pizza & beer. Two Men and a Truck are not "movers who care", they are Two Men and a Truck, who don't give a **.

They made the ASSUMPTION that my couch was a sectional based on that explanation and promised me three times that they would be able to move that for me. I explained to the manager that I was promised that the couch would be moved, and now, the day of the move, I am being told that it is impossible and to spend more money to go and hire another company to come in to disassemble and move the couch. Not only was this incredibly frustrating, but, in my opinion, extremely rude. The manager even said during our time on the phone that if he was the one who took my call when I booked their service, he would have asked to make sure it was a sectional couch and that the fact it wasn't asked when I called was a "miscommunication".

The manager told me that instead of going back and forth with me, he was going to talk to his manager, and see if there was anything that could be done and that either himself or the person he was going to talk to would get back to me. Now, one week after the move, I am still waiting for that call and am thinking it was just a way to get me to stop complaining.

The unprofessionalism regarding this company is astonishing and it should be known that, even though their slogan is "The movers that care", they quite honestly do NOT care about you at all. They just want to make as much money as they can possibly make, even if it is at the expense of the person moving. And on top of this, if it could not be any worse at all, my phone charger, which was plugged in at the time of the move, was STOLEN. This company is truly awful and I beg of you, do not make the same mistake that I made. Find a different moving company if you ever need to move. If you choose 2 Men and a Truck, you will be left with a headache, a couch, and stolen items.