Two Men and a Truck Reviews

Very unprofessional so far and we haven't even moved yet. Already drafting my letter to the attorney general! When I spoke with rep, she said my card would not be charged, they only needed the cc to make the reservation. That was a lie! So she sends the "pre-move letter," and clearly states that she advised me of the "hold." So I was looking at possibly rescheduling due to an emergency situation, in which we have no control over and she proceeds to tell me there is a 2 hour minimum charge for that! I am livid! Why in the heck would I pay twice? Nowhere in this "contract" does it stipulate a 2 hour minimum charge to reschedule or cancel! They "request" a 48 hour notice... implies to me that you know emergencies do happen. You MAY be assessed a penalty if the movers show up and you cancel! It doesn't take a law degree... don't let them get you! Bad business, first and the last time I deal with them.

This company destroyed my couches, destroyed my walls, and dented my TV. I Filed a claim and they never paid me. Make sure you get extra insurance on the entire move and your valuable possessions. They are supposed to pad and wrap everything according to their contract but they will not. If they did, nothing of mine would have been damaged. Read the contract in its entirety or you'll be left in their dusty trail like I was. Even after violating their own contract they will still not honor it so there may not even be a point to read it. Go with these guys and you'll end up in small claims court like me. There were so many other things wrong with this company like the fact that the workers were taking breaks on the job while I was paying about $100/hr, and the fact that the owner avoided my calls for about 3 weeks.

"Two Men and a Truck" is the Worst company EVER!! They damaged our furniture and refused to pay for the permanent damage they did when they ATTEMPTED to move our furniture. They have franchised what might have started as a good company. But now, the main office does NOT stand by their franchises. They sell franchises to people who hire incompetent movers - liars who have no regard for their customers or customer service.

What a terrible experience. Showing up on time was the only thing they did right. No experience led to significant damage to at least 6 pieces of furniture. Worst of all was that they didn't just damage 1 end of our piano while loading, but repeated the damage while unloading on the other end. When we contacted them they sent out a repair person who could not fix the damage properly. So they sent a "settlement" check, they won't even fix 1 side. Go with someone who has a professional team and who will handle your furniture properly. Two Men may be great at a 750 sq ft apartment, but not a nice home with expensive furniture.

His men dragged my mattress and mattress topper on the ground, and broke my table. When I called the manager to complain, he told me it wasn't his problem. The manager was very unprofessional. Customer service is shoddy, and the men have no respect for other people's property. I would recommend choosing a different company.

Well I called for a free quote 9/16/15 and they could not state anything about what are the fees and how they get their rates. All they stated was you are renting the whole truck. Well their prices are more than half of anyone I have ever called. They said they based it on mileage and to move 7 hours outside of my current city it would cost $5200 including a $250 deductible for insurance so basically $5500 is totally ridiculous. Then I trusted my instinct and found this site. I am so grateful to the comments on this site. You guys are a lifesaver and I will never use this company.

I would not recommend that anyone ever use Two Men and a Truck for their move. I recently used them to move me from my house to a storage area, because the new home was not ready for move in. They practically threw my stuff in the storage area. They did such a poor job of packing everything, that I called another moving outfit to move my stuff out. When the 2nd mover opened the door of the storage unit, everything just fell out at him. He said "Who moved this stuff in here?" and then he answered for me, "Two Men and a Truck." I guess they don't have a very good name. Anyway, It took me several weeks in my new home to open all of my boxes and bins, and every day I opened a box or two with dishes, canister sets, antique china cups and saucers, etc broken. I marked all my boxes with FRAGILE and still so many things broken. All of my furniture had large deep scratches on them.

I would NOT recommend that anyone use this franchise of Two Men And a Truck. I have had previous experiences with this company with no complaints, but DO NOT USE THE TROY FRANCHISE!!! I moved in early July using 2 Men & a Truck Troy franchise (1250 Rankin Dr, Troy, MI 48083). On the move day the 3 movers showed up a little late to assess the items to be moved. About hour later the local manager showed up and looked at all our items and indicated that the team should be able to move all the items in 2 loads, at worse 3. While the guys were loading the first haul, we made a comment that more could fit on the truck, but were told to mind our own business, they have been doing this for years, let them do their job.

Very Disappointed! 3rd time I used them to move & this last time they sent 3 men to go faster. They were very inexperienced. 3 young college students who did not know how to take a bed apart and reassemble, broke my coffee table, could not reassemble the TV Stand properly, and a glass standing cabinet was not assembled properly. And they charged me overtime! I'm still waiting for them to get back to me to rectify. They took $1500.00 from me very fast!!!

Their contract said that I should not have them move "coin collections" and I should have paid better attention. I did not consider a small plastic Ziplock bag with miscellaneous silver coins (several silver half dollars, several silver quarters, several silver dimes including some Liberty ones), a good number of wheat pennies, and other coins of interest to me (Buffalo nickels, Kennedy half dollars, a few of the "new" State Quarters, etc.) placed in a small flower pot to be a "coin collection." Never even checked it until a year later when I was going to add some wheat pennies to the bag.

My parents were quoted seven hundred dollars for moving from one building into another in the same complex. My Stepdad is a 25 years Navy vet and my mother is disabled because of multiple surgeries on her spine and neck. They live on a fixed income. They saved enough to pay for the amount quoted. The movers arrived, loaded everything on the truck, then handed my parents a bill for $1100.00. They threatened to keep their stuff unless they paid the bill. I know this because I had to pay the balance.

Movers hooked up my washing machine and dryer wrong and did not check for leaks. They also moved the drain pan when placing down my washing machine which caused water to leak from the 2nd floor to the 1st floor. Additionally they accept no responsibility for anything so now I have to file an insurance claim. Worst experience ever.

This moving company was very unprofessional in their dealings with our move. They took 18 hours to move the contents of the house and expected to get paid for their incompetence. They sent 3 boys, not men! The owner was very rude and should consider how he treats his customers!

The organizer of the move was a sarcastic, argumentative know-it-all. The movers themselves were discouraged, demotivated, careless, slow and looking for a handout. I had to organize the arrangement of my personal items in the storage unit and supervise progress - throwing furniture around, crushing boxes, destroying exterior packing I had finished myself. The movers were somewhat polite, but the leader became surly and pouted because I was giving them directions on where to put things since I didn't trust their efforts. It was a really unpleasant experience working with this company. And expensive.

Please do not use this company. I hired them to move my stuff on a 19 mile radius. They gave me a quote of $374 with an initial payment of $248. Well, they illegally took money from my account twice for a total of $620. I am taking them to court.

We used Two Men And a Truck moving company in Iowa. The estimated they provided was way off. The movers moved only half of our stuff as they had no more space in a truck. I had to wait for almost two weeks to get the rest of the stuff. They damaged my table and kept bargaining about it. A lot of hassle and frustration. We definitely were very dissatisfied with the management as they didn't work any deals to help us or make it a pleasant experience for us. If we ever move again I definitely won't use them. On the other hand the guys who packed and unpacked our stuff were nice and professional. That's why I'm giving two stars instead of one.

Please DO NOT USE Two Men and a Truck from 1204 W Lehigh Pl Englewood, CO 80110. Phone number (303) 789-5409. I am a older single woman that needed to move 60 miles to another town and store my stuff in storage for a month. I paid $1500 for the move and the two movers that came to my house in Kiowa actually stole two very valuable items that I can never replace. These were large items too, so it wasn't as if they could just misplace them. They took a large stone horse that I got from Italy. It was heavy and sat on my mantel over the fireplace. The second item taken was a large framed picture of two horses done in charcoal by an artist in Elbert, CO.

I believed I was hiring a qualified moving service. Once I walked around reviewing their work I realized they were not the high quality professionals I thought I had hired. I had scratches on the walls on both stairwells and chipped moulding. They leaned a metal bed frames against a wall with anything protecting the wall. The day we moved was a rainy day and they did not cover (or offer) any of the rugs.

I used this moving company in 2006. Two young men showed up at my apartment. Since I already had everything packed, sorted and organized they looked over my belongings in each room, looked at the route they would have to take to get my things out of the apartment and on to the truck. They asked me questions about the building I was moving to such as was there an elevator, where would they park etc. They discussed with each other the best options. All of this took about 10 minutes. They loaded my small 1 bedroom apartment in about 45 minutes, drove to my new apartment and unloaded in about an hour. They were polite, professional and hard working. I paid a little over $350.

Gather round and listen to the epic saga of how Two Men and a Truck heavily damaged my parents-in-law's refrigerator and refused to take care of it. It all began during their in-town move when the two movers decided they wanted to move the thing out of the front door. Now, with the doors off, it wouldn't have been a problem. But they didn't take them off, and as a result the fridge received three major scratches. Not little cosmetic things, but great gouges that went deep into the material. Oh, and thanks to the mover's policy of not taking five minutes to remove the doors, they couldn't get it into the house they left it in the garage. We filled out the damage report and expected to hear back.

We have used Two Men and a Truck for several cross state moves and we are currently preparing for one. We had to have a smaller move today just get the big furniture out. I was called and told the window was between 12-2. I told them that I thought the time was later like 2-4 but they said it wasn't. I explained that I wouldn't be there until 2. They said they could work with that. I got home and waited and finally called at 2:30. I was told that they had called me. I checked my caller ID and someone was here at 1:00! He said he would call me back on my cell. I never heard from anyone again. I called the office and a lady answered this time and explained that I was called several times on my home phone. I have one call from them at 1:00. I am not sure what happened but I will not be able to use them today.

I am very disappointed, with two men and a truck they damage my furniture. Please purchase extra coverage and read the bill of lading for North Carolina. Also make sure you check everything and don't sign anything. They want to pay you peanuts if you don't take out more coverage. This was my first time and last time. I will hire a homeless person next time.

I hired this company out of Kingwood, Texas several months in advance but only to move my appliances which consisted of a washer and dryer and a side-by-side refrigerator. The two young men who were sent spent an hour in my kitchen trying to figure out how to get it through a passageway that was too small. I explained to them that when Sears delivered it, the doors were off and then put back on after being brought into the kitchen. They attempted to take the doors off but said they couldn't take the freezer door off because of the ice maker tubing that was connected to it at the bottom. They finally lifted it over the breakfast bar to get it out. I warned them that the people who moved out of the house I just purchased told me they had to take the doors off to get the old side-by-side out of the kitchen. They basically ignored me.

Appointment was set/confirmed for 8:30am - received call around 8:45am saying movers did not show up for work and we would be bumped to an after lunch move. The whole move was contingent on getting moved before lunch. I asked for a discount due to inconvenience and was denied. Movers showed up around 12:30pm with a major attitude... they were not happy they had to do another move that same day. We signed for service to start at 12:45pm and movers proceeded to take a smoking break and talk on phone for 15 minutes. One of the first pieces of furniture the lead mover/driver picked up was part of my office desk which broke as he was carrying it. He showed me what happened and basically blamed it on the quality of the desk.

Do not use Two Men and Truck at the McFarland Alpharetta Georgia location or really anywhere if you can help it. I would give them no stars if I could. They do not even deserve 1 star. We were a repeat customer and treated so poorly. They held our furniture for 3 additional days without consent and required us to pay an inflated amount before they would deliver our furniture. Many, many damages but we could not receive adequate compensation because we did not purchase the extended insurance for $450! Chairs and furniture thrown in the truck not carefully wrapped or stacked. Movers did not bring water or food so we’re worn out by noon. Sat around for 2 hours for lunch which we bought and paid for the food and the hours they sat around. They got the truck stuck for 1 1/2 hours which we also paid for.

I hired this company to move me out of my small one bedroom apartment when I had undergone surgery and could not move myself. After reviewing the reasonable quote that was emailed to me, I decided to add the third mover to save time. In the end, however, the men spent almost three hours longer than what I was quoted for. Two of the movers told me that it was their first day on the job, and that's why they were taking as long as they did. That being said, their inexperience cost me almost $900, which was $300 over the estimate that I was given. When I returned to my former apartment, I was extremely unhappy with how many of my belongings they had left behind. Why even hire movers in the first place? I feel that I was robbed and taken advantage of. I'm extremely dissatisfied with their service and would highly recommend that people take their business somewhere else.

Two Men and a Truck were used by another company to move all our furniture out of our house and back in 3 weeks later. Numerous pieces of furniture were damaged and dirtied with fingerprints during the move, including a 2 piece china cabinet which they broke a glass panel using their shoulder to try and move. Most of the furniture was brought outside before they were poorly wrapped for storage. It has been 4 months now and it has been a constant struggle with this company to get the furniture repaired properly. The glass panel for the china cabinet had to be custom made, took 7 weeks, and now it sits in our garage because they refuse to get someone to adjust the glass doors prior to installing the glass panel. The workers are nice and mean well, however, I would NEVER use, or recommend this company again.

These guys are awful! If you wanna be ripped off then go with them. I had a clean and simple move. A one bedroom apartment with no major appliances, going less than 4 miles away. I paid extra to have 3 guys, plus I helped myself. A move with no major appliances, everything already packed, ended up costing me $787.00. That is absolutely ridiculous!

I hired the Stockbridge, GA location back in May of 2014. The movers had damaged several items but I only brought to their attention 2 items. I immediately reported the issue and to this date, February 2015, after numerous in-person visits and numerous phone calls, have yet to be reimbursed for the broken items. Every visit and every call is yet another run-around. I would not recommend using this company to anyone. Mover Beware!

TERRIBLE, TERRIBLE, TERRIBLE SERVICE!!!! Do NOT use this moving company! Called and scheduled appointment for 3 pm and after confirming the day before and the day of moving...movers never showed up. Owner barely speaks English and the whole time I was calling to check on the status of their location he either didn't get the phone or kept delaying for hours. Finally at 8pm I received a text from him stating that my moving was canceled due to him having to call the police on another mover (WONDER WHY!!). Called him once I received the message after I had been waiting for over 5 hours and he very arrogantly said: "I'm home now. I move you tomorrow. Read your text. I sent you text." Never had a worse experience than this. Move on to your next choice...This is not the one...the other one at least MIGHT show up.

Contact information: Two Men And A Truck, 7491 Grissom Rd. 78251, San Antonio, Texas, United States; Phone: (210) 280-1961

On August 13, 2009, I hired Two Men to move my furniture. The job was estimated at 5 hours, however, it really should not have taken that long. I packed all boxes and had everything centrally located for the guys to move. Prior to Aug. 13, I spoke with Josh **, who informed me of their services. He was every articulate in his selling points. One of the key selling point that he wanted me to note that made Two Men different from the other moving companies is that if his workers arrived at the job site and realized that the job needed a third man, then one would be called at no additional charge to me. After the workers had been at my home for 2 1/2, I asked how much longer would it be. One of the workers, Shawn, said another 30 minutes. It turned into another 1 1/2 hours. His excuse was because he didn't know that it would take so long to break down my bed. The bed was not your standard bed and may have required additional help.

A tornado hit our home in April of 2008 and the furnishings that we had left were moved to storage by ServePro. Our refrigerator was moved to ServePro's warehouse. We hired 2 Men and a Truck to move the furniture and the refrigerator to our rental house. The scheduler didn't schedule the refrigerator the same time as the other furniture and when they actually ended up delivering it 2 weeks later, all the shelves were missing. They looked in all their warehouses and trucks because it apparently got moved around a lot in 2 weeks and they couldn't find them. I called Whirlpool and they no longer made them, so I couldn't replace them.