Two Men and a Truck Reviews

Upon getting to the new place, they couldn't get the couch in and damaged the walls. They put the bed together wrong and left the dresser in the wrong part of the room when I asked twice to have it moved. They told us they would be back at 9am the next morning to complete the move (couch). We were ok with that. They didn't show up or call the next day. They called at 9:45 when everyone was gone and begged to come complete the move at which point we informed them it was too late, we were not interested in any business moving forward based on the horrible experience.

I spoke to a manager about the damages done and they acknowledged it and told me a manager would call me. Instead of contacting me to resolve the issues, they charged me another $156 for "extra time made on the move." They moved 6 pieces of furniture (I moved the rest myself throughout the day) and 2 boxes 1.4 km and are trying to charge for over $800 for the move after they damaged both properties. I was quoted at $600 before anything happened. I signed nothing to complete the move. They have continued to try to put charges on my credit card without authorization which I have now have had to report as fraud. DO NOT USE THEM.

Apparently they are given a 30 minute break where they left and 8 drawer dresser tilted up on its side in the new garage for that whole time breaking the plastic settings the drawer rails for into preventing the drawers from being able to slide in and out smoothly. Why they left a dresser sit on its side like that and disappear into their truck is the worst customer service I have ever experienced.

They told me originally that I could leave the drawers full but then the movers complained that it was too heavy for them and to remove the drawers. Needless to say the $1800 dresser was ruined because once the drawers were removed with the plastic clip pieces broken and the silver rolling balls all over the ground from the drawer track, the dresser was being damaged. I even watched one of the movers walk around the corner to get high from my upstairs bedroom window. This is the worst moving experience and poor customer service in any of my moves, and I would never use them again or recommend them to anyone. You are better off hiring strangers through Craigslist to move you.

The guys were exhausted as I was after packing and kidding my car. They got lazy at the end understandably and as a result items weren’t completed and some furniture left at the house. I was then charged $6000 for a 7 mile move. I called management to make it right that as a result of their misdirects, I was not paying for that. It was given to review by person who was not in the team that came to Inspect what had not been done by the packers, when the moving guys called complaining. I was told that I had to pay for the hour out in and was then charged liver $6000 for 7 miles. I’m moving this weekend to Dallas and it’s costing me $3500 with another company with ethics. I think this felt so fraudulent that they can send people to stand around and hang out at my house taking their time and not knowing what they are doing then charge me for their incompetence.

They should have made right for me. How often do you get management called. Over by their own team then add more people because if the guys the day before. I should not have had to lay for the day before. It was unacceptable and they never made it right, even being dishonest to my credit card company by ignoring their investigation. I would never recommend this company and hope no one ever gets scammed like I did.

When we started on the furniture I told Andrew specifically I had plenty of blanket (3 dozen) and could get more if needed and to be sure to protect the dining room chairs. You will see by the pictures they did not do as I asked. The chairs, tables, bed furniture are not just scratched, they are gouged. No blanket protection on hardly any of the chairs and to make matters worse they stacked boxes and other furniture on the unprotected chairs. They actually took the time to wrap my dryer in a blanket and then in plastic but yet stacked chairs on each other with nothing protecting them. And the boot prints on the leather. I must have asked him 6 or 7 times if he needed more blankets and that I could run to get more, "Oh no we are good." Let the pictures speak for them self.

When it came time for the bill, it was padded it by an hour. They claim they left their shop at 0800 and took 30 minutes to drive 4.2 miles to storage unit. We also bought them lunch and they took a 30 minute break and billed us for that as well. They also tried to bill me for a truck that I did not even use or need, they did eventually remove the truck from the bill. Now Andrew did a great job getting every into the truck, if he had only taken the time to protect my furniture this review would be entirely different. There is absolutely no excuse for his lack of concern or care for our furniture. Furniture stacked on furniture, boxes stacked on unprotected furniture, bags stuffed on furniture, ceramic pots placed on furniture. Boots prints on the leather.

There isn't any amount of money one could pay me to use or recommend this company ever again. 100% unreliable, untrustworthy incompetent. Even the company that unloaded the truck made numerous comments about how bad this pack job was and how could anyone load furniture unprotected the way they did. I have over a 100 pictures of the damage they did. Reach out and I will share them with you. YOU ARE A FOOL TO USE THIS COMPANY!

Damaged garage wall. Did not properly patch hole and never came back to fix it. They will not fix any large damages. The move took significantly longer due to weather and circumstances. This was understandable. At the end of the day almost all of the crew were sitting outside when there was still furniture to build. Hired them to pack kitchen also. The boxes they did not label, a quarter of the kitchen they never packed.

During the call I asked the driver “How are you going to mover my armoire. I don’t have much stuff but I do have two armoires.” He asked me to take a picture of my things. And I remind you, this is minutes before the scheduled arrival of the vehicle to pick up my stuff. The answer was “We are canceling the move. We can’t pick it up. It’s too big.” Let me just say that they are armoires of typical dimensions. They are 6 feet tall by 4 feet wide by 18 inches deep. They’re not gigantic baroque furniture pieces. But that was it. My move was canceled. I won’t carry-on about how my house sale was closing the very next day. And how much trouble this cost me.

My opinion of this company is that the dispatcher needs to review policy and needs to do a much better job communicating to the customers what is it that they can move and what they can’t. I suggest they be much more inquisitive about the services possible and the needs of the customer. How can someone who moves maybe two or three times in a lifetime with a house full of furniture, know what a company can or cannot move. Especially when they already interviewed me in advance to give me the estimate. They should be ashamed. I didn’t loose any money to them but I lost a hell of a lot of time and anxiety. My cancellation was for an appointment the day my house sale was closing. Needless to say I’ve move on to another company quickly. Until they address this problem make it much more clear to the customer, I would strongly suggest you find another company.

Didn’t realize these 2 issues until the next day. The bed is heavy so I need help to move it in order to see what the issue is. I CALLED THEIR OFFICE. This lady called me back after speaking with the lead mover. She said firstly that THEY let customers know ahead of time they don’t deal with electronics. MANY people that can afford their service have either of the 2 pieces of furniture I have, if not both. After I tried to explain that the power cord for the bed was on the ground near the bed, I told the lead guy that I will put it my truck. When they put the bed together no one asked me for the cord. The receptionist said there was NO POWER to the bed. I said YES THERE WAS. Used it within last week. She persisted that I was either lying or delusional as she was banking on the mover who was working in the heat and working all morning and into the evening as they were on their way to yet another job.

TWO MEN AND A TRUCK HAVE NOT REACHED OUT TO ME IN ANY FASHION. IT HAS BEEN 5-6 days now. I asked if they could come out and fix what they broke basically. I even paid the extra insurance. Not sure what that covered but I WILL POST THIS REVIEW ON LOCAL SOCIAL MEDIA. It’s sad because the owner, Mike, came out and he seemed nice and helpful. Maybe she is a relative she feels she can act anyway she wants.

I immediately called and spoke with Joel the Operations Manager for Two Men about Omar’s aggression and the damage to my painting! Joel knew of Omar’s aggression and told me not to worry about the damages. He would compensate me for them. Instead of compensation for the damages Joel the Op manager insist on sending someone to fix the damages which I don’t have time neither do I want to deal with anyone else and I shouldn’t have to. Two Men sent an aggressive problematic employee to my house he caused me anxiety, broke up and purposely misplaced my thing which the company isn’t willing to compensate me for! I had to pay Two Men 1700 even with the damages and anxiety caused by Omar plus I will be charged for the wall damage caused by Omar. Two Men also charged me more than originally quoted price. ***DO NOT GIVE THESE PEOPLE YOUR MONEY. Their movers will not handle your belongings with care.***

We were also told to file a claim with their claims dept for the damage done. I assumed these were two separate issues and was wrong. Jennifer the claims supervisor told me in a very condescending tone that because we were given a discount, we couldn't be reimbursed for the damage their employees caused to our belongings and proceeds to tell me about another imaginary discount we were given! This particular franchise is very deceptive in their dealings, arrogant, unsympathetic and rude. Please do not use this company. There are much better moving companies. We didn't do our research and we paid the price.

Many communications issues: many carloads of items were left behind. Comforters, pillows, kitchen items (kitchen was a full pack and move), small appliances, dishes, sponges, wine glasses inbox, towels, linens, pans, cutting boards, trash cans, boxes we'd packed, a fan in a box, vacuum cleaner, so much. more.

So that very night, we had to return to the house and pack our own cars with items needed for that night, and then we rehired the company to come back another day! (Fortunately, we were allowed back in the house!) The company charged us double time for the finish up (2 hr minimum but only took them 1 hr 15 min), but it would have just taken about 15 minutes total and very little extra $ for them to have finished the original move correctly. So expensive! The finish up move was over $400.

I think what would have been fair in light of all the problems was not to charge us for the second move that only took an hour but we got charged for two...and it still would have been an expensive and terrible experience.

We hired professionals to try to make the move quick and easy like so many of my moves in the past. This was an awful, expensive, time-consuming experience that spanned days, not including the time spent emailing and on the phone to try to fix things. Maybe other affiliates are different but I would never use Two Men and a Truck again, based on this experience, and cannot recommend them.

- An hour later, they showed back up at the new house. I said nothing.

-They did not assemble my hardwood bed which was my main request with estimator.

I was treated like a criminal as opposed to a customer. Their response to this was to call me on speaker phone and tell me why they can't enter an attic (not the point) plus nobody said that when I said go to my attic. I could have handed things down to them. Just a totally unethical company.

Wichita, Ks

They gladly took our payment for services rendered yet they have been non-responsive to address our follow up needs to repair damaged goods resulting from the move. We have moved 9 times in the past with other moving companies and have never had this type of problem. Wish we did not have to take this avenue to get their attention.

Additionally, I just found ANOTHER item (in addition to multiple broken items that after the deductible was no additional funds to me, even at the higher insurance coverage) that had been hidden in a maintenance closet. The movers were not asked to move anything into this maintenance closet, so I can only assume this was done intentionally to hide the damaged item. As the period to file a claim for broken or damaged items is insanely short (3 days vs 75 days from other companies), my only recourse is to provide an honest accounting of the issues I had when using this company for their moving and packing services.

I had used their service many years ago, but I will not be using it again. In the end, they knocked $100 of the bill and I ended up paying them over $200! I thought they should have been paying me! I do not recommend them as they do not use care in strapping items down and are not fair about their resolution to a problem they caused.

I thought it was a great idea to disassemble the opening and closing mechanism on the front door to make it easier to bring furniture out to the truck and I thought it would have been an even better idea to have reattached it when they were finished. Another good idea was taking the mirror off my wife's triple dresser since it would have been cumbersome to move it with it still attached but again would have been even better if they would have put it back on like they said they would. I was very impressed when they pretty much saran wrapped all furniture to protect it and even when it was brought to its new destination and I started to take it off was told, "don't worry about it Harry, we'll take care of it". I foolishly believed that statement. My wife completed that task today.

Not much to say about the television that was broken other than, "we'll report that to the company". We have no idea if they have or will. Was told 4 people at 9:00. Again, another great idea. Too bad only 3 showed up. A 4th showed up around noon. This is a continuation of #4. I just got an email with them offering to settle on the television. Trust me, and I have the email. They actually offered me $19.00 for a 39 inch television! Not kidding, $19.00. Tried to make a suitable agreement. By that I mean offering them the deal I was offered. I told them I'd send them $90.00 and they can send me 5, 39" television sets.

Ended up hiring 2 men for $35.00 each for 4 hours and rent a truck, nothing to do with 2 men and a truck, to repack the storage area, moving things from storage area back to where they were supposed to be put in the first place, the apartment, and of course had to move things from the apartment to where they belonged in the storage area. The best part is before they were finished I foolishly gave them each a $25.00 tip. They should have tipped me. Frankly, what's the use. There are several more. You can believe I will list every one of them so hopefully every one of the 25,000 families in the Nall Hills subdivision will read about the service, no disservice is a better word. Along with the many more families in Overland Park, Ks. I am rating them at the lowest I could because it won't allow a no star rating.

Fast forward to move day and only 1 truck and 2 movers arrive at the storage unit. When I questioned them about the 2nd truck and 3rd mover, they assured me they could handle the entire move with them and 1 truck. At 2:45 that afternoon, I was informed they would not be able to move everything. I had to contact the coordinator who apologized for his scheduling mistake and said he couldn’t get another truck out because all the crews had been dismissed for the day. I had to schedule another move for 2 weeks later to accommodate my work schedule (which I later canceled after the first move debacle). The movers scratched my wood floors while moving me out, scratched or dented a large percentage of my furniture and dropped my piano.

At the end of the move, I refused to sign the paperwork because the price listed was $1900 (which was for 3 men and 2 trucks). The next day the company charged me $1603. This amount added to my deposit of $420 is over $2000. The company has since claimed my cost was $1662 (even though they charged me $1603) and refunded $318 which has them charging me $1705. I’ve asked multiple times for supporting documentation of that amount and the documents I signed. They say they don’t have to provide any documentation and basically they can charge what they want because they have my credit card information (which I used for the deposit and they retained without informing me it would be stored and used later).

They also claim I am lying because the coordinator offered me two trucks during my initial consultation, and I refused stating I wanted to stay with one truck. This is the lie! Hopefully sharing my experience will help one or two people avoid my mistakes and steer clear of this company. If the company responds, they will probably claim something along the lines of he said / we said and blame me. If you still decide to use this company with unethical employees and business practices, my advice is to document everything and record every call because you will need it later.