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About Two Men and a Truck Reviews
Two Men and a Truck is a moving company with more than 380 locations across the U.S., Canada, Ireland and the United Kingdom. Prices vary by location, but Two Men and a Truck’s costs trend lower than its competitors’. Additional services include packing and unpacking, temporary storage and expedited moves. Contact a local franchise for exact pricing and services.
Pros & Cons
- Locations nationwide
- Friendly reputation
- Affordable rates
- Experiences vary by location
Two Men and a Truck is widely available and often has lower prices than competitors. Although customer experiences vary based on the franchise, Two Men and a Truck is generally known for having helpful, considerate movers.
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Reviewed May 6, 2023
I hired these movers for a move on April, 28 2023. They were 1.5 hours late and took 20 min to get going. They scratched my floor trying to move the couch and it is a very small couch. It took them 2.5 hours to load a couch, dresser, bed, tv stand, desk and a TV. They wouldn't take the TV at first because the truck wasn't full enough so I mentioned calling the manager after which they agreed to take it.
Upon getting to the new place, they couldn't get the couch in and damaged the walls. They put the bed together wrong and left the dresser in the wrong part of the room when I asked twice to have it moved. They told us they would be back at 9am the next morning to complete the move (couch). We were ok with that. They didn't show up or call the next day. They called at 9:45 when everyone was gone and begged to come complete the move at which point we informed them it was too late, we were not interested in any business moving forward based on the horrible experience.
I spoke to a manager about the damages done and they acknowledged it and told me a manager would call me. Instead of contacting me to resolve the issues, they charged me another $156 for "extra time made on the move." They moved 6 pieces of furniture (I moved the rest myself throughout the day) and 2 boxes 1.4 km and are trying to charge for over $800 for the move after they damaged both properties. I was quoted at $600 before anything happened. I signed nothing to complete the move. They have continued to try to put charges on my credit card without authorization which I have now have had to report as fraud. DO NOT USE THEM.
Reviewed April 6, 2023
I'm moving about a 20-minute drive from where I live right now, and the quote he gave me was $500 when all I'm moving is a PC with a desk, 2 bags of clothes, a toaster oven, microwave, mini fridge and a bicycle. Just the contents of my tiny bedroom. I laughed and hung up. Found someone who can do it for $50.
Reviewed March 31, 2023
This company is all talk and poor performance! I am a single person moving 2 bedrooms and garage storage items one city over and the 2 guys that came were initially enthusiastic and after looking at everything that I already packed confirmed that the 2 guys could move me within the 3 hour paid window of time. Not only did they go over the 3 hours forcing me to pay several hundred dollars more than originally quoted but also broke several items that were valuable.
Apparently they are given a 30 minute break where they left and 8 drawer dresser tilted up on its side in the new garage for that whole time breaking the plastic settings the drawer rails for into preventing the drawers from being able to slide in and out smoothly. Why they left a dresser sit on its side like that and disappear into their truck is the worst customer service I have ever experienced.
They told me originally that I could leave the drawers full but then the movers complained that it was too heavy for them and to remove the drawers. Needless to say the $1800 dresser was ruined because once the drawers were removed with the plastic clip pieces broken and the silver rolling balls all over the ground from the drawer track, the dresser was being damaged. I even watched one of the movers walk around the corner to get high from my upstairs bedroom window. This is the worst moving experience and poor customer service in any of my moves, and I would never use them again or recommend them to anyone. You are better off hiring strangers through Craigslist to move you.
Reviewed Feb. 14, 2023
Scheduled my move with the Delray Beach, FL office for 12/22/22. Items were left in my home and not loaded on the truck. No effort was made to rectify. 2 movers were sent, but one got injured and could not finish the move. It was a 2 hour move to Naples, FL. Had to move my own items off the truck and up the stairs with the remaining mover. Was called and told not to get on the truck and help was on the way. No help ever arrived. Furniture severely damaged. Suffered multiple bruises. Paid over $2000 and only $150 refund was issued for dissatisfaction. Would not recommend to anyone. Horrible customer service and even the corporate office was no help in correcting this awful situation.
Reviewed Jan. 15, 2023
I hired this company to move me in July. They sent lovely guys that were new except for one. They didn’t the entire day in two rooms. I had to guide the third one and tell them how to write on the boxes. They did not have pens. One of her packed nixed upside down and they packed my wine which got out in a hot truck. I started packing to help. I bought the guys food and water then we returned to packing. The third mover was new and wandered around. The next day when the crew that loads the boxes on the truck to take them to my new place, we’re livid that the packing was only completed in two rooms. They called management who came to review and they called more guys over to know it out which took the entire day and into the night. Because some of the boxes were packed upside down, and opened on my stairs which broke on my wood stairs and scratched the wood.
The guys were exhausted as I was after packing and kidding my car. They got lazy at the end understandably and as a result items weren’t completed and some furniture left at the house. I was then charged $6000 for a 7 mile move. I called management to make it right that as a result of their misdirects, I was not paying for that. It was given to review by person who was not in the team that came to Inspect what had not been done by the packers, when the moving guys called complaining. I was told that I had to pay for the hour out in and was then charged liver $6000 for 7 miles. I’m moving this weekend to Dallas and it’s costing me $3500 with another company with ethics. I think this felt so fraudulent that they can send people to stand around and hang out at my house taking their time and not knowing what they are doing then charge me for their incompetence.
They should have made right for me. How often do you get management called. Over by their own team then add more people because if the guys the day before. I should not have had to lay for the day before. It was unacceptable and they never made it right, even being dishonest to my credit card company by ignoring their investigation. I would never recommend this company and hope no one ever gets scammed like I did.
Reviewed Dec. 30, 2022
We were quoted an amount but then was charged $600 more than what was quoted. When we called and talk to the manager we told him that he had been lied to. He replied with “that is your prerogative.” We will never be using this company again.
Reviewed Nov. 24, 2022
This is not an honest moving company. The things that they do show how little regard they have for their customer. They will demand maybe $300-$500 more than estimated price about halfway through packing truck and threaten not to finish packing truck if you don't agree. They also like dirty tricks such as telling you that last person who put your bed together damaged it and you need to pay more for them to fix it. I reminded them they were the last ones who moved me and put my bed together and I was sure they could handle it.
Reviewed Oct. 5, 2022
DO NOT USE THIS MOVING COMPANY! Absolutely Horrible Workmanship. Andrew, Dillion, Max and Orlando were the four guys that came to pack us out. Andrew did the loading of the truck while the other three moved stuff to the garage. So let's start with the good. They were friendly and professional and did a great job of getting the safe out of the basement. However, that's where the quality ended and the nightmare began.
When we started on the furniture I told Andrew specifically I had plenty of blanket (3 dozen) and could get more if needed and to be sure to protect the dining room chairs. You will see by the pictures they did not do as I asked. The chairs, tables, bed furniture are not just scratched, they are gouged. No blanket protection on hardly any of the chairs and to make matters worse they stacked boxes and other furniture on the unprotected chairs. They actually took the time to wrap my dryer in a blanket and then in plastic but yet stacked chairs on each other with nothing protecting them. And the boot prints on the leather. I must have asked him 6 or 7 times if he needed more blankets and that I could run to get more, "Oh no we are good." Let the pictures speak for them self.
When it came time for the bill, it was padded it by an hour. They claim they left their shop at 0800 and took 30 minutes to drive 4.2 miles to storage unit. We also bought them lunch and they took a 30 minute break and billed us for that as well. They also tried to bill me for a truck that I did not even use or need, they did eventually remove the truck from the bill. Now Andrew did a great job getting every into the truck, if he had only taken the time to protect my furniture this review would be entirely different. There is absolutely no excuse for his lack of concern or care for our furniture. Furniture stacked on furniture, boxes stacked on unprotected furniture, bags stuffed on furniture, ceramic pots placed on furniture. Boots prints on the leather.
There isn't any amount of money one could pay me to use or recommend this company ever again. 100% unreliable, untrustworthy incompetent. Even the company that unloaded the truck made numerous comments about how bad this pack job was and how could anyone load furniture unprotected the way they did. I have over a 100 pictures of the damage they did. Reach out and I will share them with you. YOU ARE A FOOL TO USE THIS COMPANY!
Reviewed Sept. 28, 2022
The real issue is if they damage your personal property they will not fix it. They damaged frame of brand new Andersen door in a brand new house. Pieces of the bottom part of door frame were cracked and chipped away by them rolling dolly over it. Notified company immediately. They came out and said, "Get a quote." They never followed up. Kept calling and another worker came out. They said, "It is cosmetic." Told them, "We do not accept this" and they said they would follow up. They never did. Quotes were given for replacement. They said dollies are supposed to have protection so they do not damage property but they are old.
Damaged garage wall. Did not properly patch hole and never came back to fix it. They will not fix any large damages. The move took significantly longer due to weather and circumstances. This was understandable. At the end of the day almost all of the crew were sitting outside when there was still furniture to build. Hired them to pack kitchen also. The boxes they did not label, a quarter of the kitchen they never packed.
Reviewed Sept. 23, 2022
I had the McKinney branch move and pack us last month. The service was horrible. They are unresponsive and unprofessional. Due to their negligence, several items are destroyed. We purchased the extra insurance and what they offered us is not even 1/10 of replacing our items. I would not even give them 1 star.. but I had to put something.
Reviewed July 22, 2022
My experience with Two Men And A Truck provided an unprofessional catastrophic avoidable mixup. That’s what it was. I made my reservation weeks in advance. I called back and confirmed several times and reviewed what I was moving. During the reservation process I was asked about how much stuff I had and what kind of stuff I had to move. There was a full disclosure of all the addresses involved and elevators and stairs and parking. And for unexplained reasons I was assigned to a team with a truck that had no lift or no ramp. The driver called me during the last half an hour of the window of time the team was scheduled to pick up my stuff. That’s before they ever got to the place where things were to be picked up.
During the call I asked the driver “How are you going to mover my armoire. I don’t have much stuff but I do have two armoires.” He asked me to take a picture of my things. And I remind you, this is minutes before the scheduled arrival of the vehicle to pick up my stuff. The answer was “We are canceling the move. We can’t pick it up. It’s too big.” Let me just say that they are armoires of typical dimensions. They are 6 feet tall by 4 feet wide by 18 inches deep. They’re not gigantic baroque furniture pieces. But that was it. My move was canceled. I won’t carry-on about how my house sale was closing the very next day. And how much trouble this cost me.
My opinion of this company is that the dispatcher needs to review policy and needs to do a much better job communicating to the customers what is it that they can move and what they can’t. I suggest they be much more inquisitive about the services possible and the needs of the customer. How can someone who moves maybe two or three times in a lifetime with a house full of furniture, know what a company can or cannot move. Especially when they already interviewed me in advance to give me the estimate. They should be ashamed. I didn’t loose any money to them but I lost a hell of a lot of time and anxiety. My cancellation was for an appointment the day my house sale was closing. Needless to say I’ve move on to another company quickly. Until they address this problem make it much more clear to the customer, I would strongly suggest you find another company.
Reviewed June 7, 2022
The Receptionist at the Gulfport Office basically called me a LIAR. So the move from my place in Ocean Springs to my new house in Biloxi went fine. The guys were nice and helpful. I even treated them to lunch at HARTZ buffet. And I tipped them well. They had an issue hooking my couch up and putting back together. Some pets of the couch don’t work well still. I have a plug-in platform bed that Rooms to go installed 4 years ago. IT HAS ELECTRONICS. These operate the vibration and Zero gravity features.
Didn’t realize these 2 issues until the next day. The bed is heavy so I need help to move it in order to see what the issue is. I CALLED THEIR OFFICE. This lady called me back after speaking with the lead mover. She said firstly that THEY let customers know ahead of time they don’t deal with electronics. MANY people that can afford their service have either of the 2 pieces of furniture I have, if not both. After I tried to explain that the power cord for the bed was on the ground near the bed, I told the lead guy that I will put it my truck. When they put the bed together no one asked me for the cord. The receptionist said there was NO POWER to the bed. I said YES THERE WAS. Used it within last week. She persisted that I was either lying or delusional as she was banking on the mover who was working in the heat and working all morning and into the evening as they were on their way to yet another job.
TWO MEN AND A TRUCK HAVE NOT REACHED OUT TO ME IN ANY FASHION. IT HAS BEEN 5-6 days now. I asked if they could come out and fix what they broke basically. I even paid the extra insurance. Not sure what that covered but I WILL POST THIS REVIEW ON LOCAL SOCIAL MEDIA. It’s sad because the owner, Mike, came out and he seemed nice and helpful. Maybe she is a relative she feels she can act anyway she wants.
Reviewed May 5, 2022
Company has really poor communication skills at all levels. What we purchased was not what they delivered. Last minute changes to agreed upon services and massive upcharges at every step of the move. They failed to properly staff or supply shipping materials for our move. Items broken were not compensated for and they tried at every step to deny any liability for any damage. If you have several spare thousands laying around and don't care if your property gets where it is going in one piece these guys can help you out. Otherwise steer clear of this company. Poor customer service, lousy sales process and over charges at every turn. They failed to provide adequate personnel or materials for the job and left us in a bind to move several loads of things on our own. Have an attorney look at the contract. It is written to relieve them of almost anything they break.
Reviewed April 22, 2022
I am relating my experience with the moving company - Two Men and a Truck. I requested a quote from this company and unfortunately I had to cancel my request before the move due to a family emergency. The company billed my credit card for $477.00, three days prior to the scheduled date of the move, without notifying me prior to this action. I called the company 48 hours before the projected move date and requested a refund. They refused to cancel the unauthorized charge to my credit card and refused to return my calls. Please be aware of unsavory practices that are being perpetrated by companies such as this one.
Reviewed April 18, 2022
Traumatized Experience. ***BEWARE*** I hired Two Men and a Truck to move my belongings and one of the movers that the company sent (Omar) was extremely aggressive with my belongings and instead of smart assessment & maneuvering he ended up forcing my sofa through the same doorway it came IN THROUGH, damaging the sofa, a wall and a painting which can not be repaired or replaced. He also misplaced a piece to a lamp that’s no longer of use. This mover did not handle my belongings with concern or care. I was shocked, hurt and angered because these are my precious things. Instead of Omar apologizing he got on the moving truck played music and sang loudly… he was aggressive. When I tried to talk to Omar about what he did his reply was the company doesn’t pay him enough to care about people's things.
I immediately called and spoke with Joel the Operations Manager for Two Men about Omar’s aggression and the damage to my painting! Joel knew of Omar’s aggression and told me not to worry about the damages. He would compensate me for them. Instead of compensation for the damages Joel the Op manager insist on sending someone to fix the damages which I don’t have time neither do I want to deal with anyone else and I shouldn’t have to. Two Men sent an aggressive problematic employee to my house he caused me anxiety, broke up and purposely misplaced my thing which the company isn’t willing to compensate me for! I had to pay Two Men 1700 even with the damages and anxiety caused by Omar plus I will be charged for the wall damage caused by Omar. Two Men also charged me more than originally quoted price. ***DO NOT GIVE THESE PEOPLE YOUR MONEY. Their movers will not handle your belongings with care.***
Reviewed March 31, 2022
I had Two Men and A Truck move a fridge into my home on 2/19/22. They pulled a piece of my hardwood floor up and broke it in the process. I filed a claim with a picture of the damage and have had no response even after several emails and calls. They do not take responsibility for property damage.
Reviewed March 22, 2022
We used Two Men and a Truck, located in Raleigh NC to move us. The employees broke and damaged our belongings, damaged the floors and walls of our new home. They were very unprofessional and apparently did not work well together and our belongings suffered the consequences. There was a discrepancy with the time billed and we were given a discount of $145 which was equivalent to one hour of service.
We were also told to file a claim with their claims dept for the damage done. I assumed these were two separate issues and was wrong. Jennifer the claims supervisor told me in a very condescending tone that because we were given a discount, we couldn't be reimbursed for the damage their employees caused to our belongings and proceeds to tell me about another imaginary discount we were given! This particular franchise is very deceptive in their dealings, arrogant, unsympathetic and rude. Please do not use this company. There are much better moving companies. We didn't do our research and we paid the price.
Reviewed March 3, 2022
Based on my experience, each affiliate may be different: The positive: movers were nice & on time. Negatives: This was the most expensive and inefficient professional move I've ever had out of dozens-- and the one we (customers) did the most work on, packing and carrying many carloads of items ourselves that got left behind, rehiring the company for a second day to finish, etc.)
Many communications issues: many carloads of items were left behind. Comforters, pillows, kitchen items (kitchen was a full pack and move), small appliances, dishes, sponges, wine glasses inbox, towels, linens, pans, cutting boards, trash cans, boxes we'd packed, a fan in a box, vacuum cleaner, so much. more.
So that very night, we had to return to the house and pack our own cars with items needed for that night, and then we rehired the company to come back another day! (Fortunately, we were allowed back in the house!) The company charged us double time for the finish up (2 hr minimum but only took them 1 hr 15 min), but it would have just taken about 15 minutes total and very little extra $ for them to have finished the original move correctly. So expensive! The finish up move was over $400.After multiple communications, the only thing offered after fixing the mistakes was the manager took off an extra $20 fuel surcharge for the second move.
I think what would have been fair in light of all the problems was not to charge us for the second move that only took an hour but we got charged for two...and it still would have been an expensive and terrible experience.
We hired professionals to try to make the move quick and easy like so many of my moves in the past. This was an awful, expensive, time-consuming experience that spanned days, not including the time spent emailing and on the phone to try to fix things. Maybe other affiliates are different but I would never use Two Men and a Truck again, based on this experience, and cannot recommend them.
Reviewed March 2, 2022
Up front this company looks good - website, the reviews they choose to post, estimates. I paid over 1,000$ for a one bedroom condo move in downtown Toronto. The movers arrived late, took one look and said they could not do it. The office had asked me about items, helped me decide which elevator time slots to book etc. Movers gave us an ultimatum. We will take either the big stuff or some boxes, not both. Paid for minimum 4 hour move and got less than 2.5 hours. I had to book another truck, rebook both elevators, and do the rest of the move myself. Asked for a refund. Not forthcoming. No caring from this company whose slogan is that they care.
Reviewed Feb. 2, 2022
When the work was done and the bill was posted to my email, it was approximately $400.00 too high. I immediately called the company and spoke with someone. I went through the bill line by line pointing out the errors. As a result, the bill was lowered $100. Not the $400.00 it should have been lowered. I filed a dispute with American Express (the method I used to pay for the move) and hope they can resolve this. My warning is to look at your bill line by line. I have been cheated by this company.
Reviewed Jan. 17, 2022
Not one piece of furniture came in good condition. Imagine getting your table missing a leg. Or your expensive coffee table, all scratched on the top and damaged, and them telling you that would just go away wtih furniture polish. Or a bed, without the bottom storage part. And the list goes on. Good luck to anyone using this company. Never again.
Reviewed Jan. 6, 2022
Here is a PARTIAL list of abuses as they don't all fit. I have never experienced anything like what I experienced 12/31/21 at the hands of Two Men and a Truck.
- They stood around vaping for 30-45 minutes and then without a word, closed up the truck. I went inside the house and saw there were things in every room they were going to leave.
- When I expressed alarm about this and protested, (name) said "I don’t have to move you" and threatened to walk off the job. Nobody else said a word.
- I had to return to my house four times after the move to get the remaining items that didn't fit in my car. For instance, they left my kitchen trash can.
- When (name) and (name) started to put the swing on the truck after this incident, (name) said leave it and took it out of their hands and threw it on the ground.
- I told them I didn't want any trouble and that I don't care who was wrong or right, but let's just get the job done. This also angered (name).
- When I attempted to talk to him to smooth things over, he rolled up the window on me and made fun of me for being a single mother to my face because I explained that I was too physically small to move some of these things.
- When we got to the storage unit, (name) said this is way less stuff than he thought it would be and would fit no problem. We loaded up the carts and went down. It was pieces of a bed, a few boxes, and a king size mattress.
- When I went to look at the truck the boxes had been clearly THROWN into the truck and were sticking out at odd angles. Still, (name) and (name) said they just had to put the last few things on the truck from the one cart left and we'd meet at the house in 5 minutes.
- An hour later, this woman from operations office called saying that because the truck was so poorly loaded I had to waive liability or they would take everything out of the truck and leave it in the parking garage. I was effectively strong-armed into signing this. She was a bully and treated me like a criminal and scared me into signing and I kept trying to understand what was happening. She said I sign or she dumps it all.
- I was intimidated at this point and afraid from being threatened that they'd abandon my stuff.
- I asked if there was something I could’ve done differently in my packing to which your operations woman said no it’s just a circumstance beyond our control but I had 2 choices to sign or get my stuff dumped and she was clearly exasperated with me and wanted to get off the phone so I let her go as I was afraid I'd get charged.
- I go to the storage and sign the waiver. They said it's only a 4 minute drive and they'd drive slowly.
- (the operations rep) calls and says they are going to lunch. Lunch is fine but they all had lied to me and after signing a waiver and being assured they'd come to the house this was the time they decided to take all my stuff in the opposite direction.
- Please note, I was prepared to order all of them lunch as I do with every move. I could not believe this.
- An hour later, they showed back up at the new house. I said nothing.Other things I came home to find:
- They left the moving blanket on my wood table in my kitchen all taped up.
- My mirror chest of drawers which cost $2000 was also left wrapped and on its side.
- Boxes labeled attic and boxes labeled various rooms were left in wrong rooms.
- They overcharged me by 500 dollars (I paid for hours of waiting, vaping, and lunch) now in dispute.
-They did not assemble my hardwood bed which was my main request with estimator.
I was treated like a criminal as opposed to a customer. Their response to this was to call me on speaker phone and tell me why they can't enter an attic (not the point) plus nobody said that when I said go to my attic. I could have handed things down to them. Just a totally unethical company.
Reviewed Nov. 29, 2021
They delivered a Sierra Pacific new home window and door package to McPherson Kansas. Our warehouse is in Wichita and they were easy to deal with. Fast, very friendly guys, loaded everything with care, handled every with great care and no damage when they unloaded.
Mid America Exteriors Supply Company
Reviewed Nov. 15, 2021
I usually don’t write negative reviews but is important for people to know what to expect if you trust this company. If any item get damaged they will not be responsible for it, you must buy extra insurance because they will not be responsible for any negligent damage. Unfortunately, I had this issue and the only solution they gave me was to pay .60 cents per pound for my brand new drawer that is valued $500 meaning $60. I think is kind of an insult for a customer to get paid this if you don’t pay for any insurance especially when you are trusting a “professional and reliable company”. They also arrived 3 hours late of time agreed. They painted over my damaged furniture without my consent and thought I was not going to find out. I filed a complaint with corporate but they didn’t really do much about it. Anyway, not happy with service or delivery.
Reviewed Nov. 3, 2021
We recently used Two Men and a Truck to move my family from Edmond, OK to the Oklahoma City, OK metro area after previously and happily using them for a family move in the past in the Tulsa Ok area. Moving crew for this move was excellent, 5 star... However, upon needing to file a minimal damage claim we have been completely ignored for 2 weeks. We reached out to the company on Oct 21, 2021 to begin the claim process & were referred to contact the businesses Quality Control contact directly, which we attempted to do so 3 times always getting voice mail & have contacted the company a total of 7 times (main office and QC contact) to no avail being being totally ignored.
They gladly took our payment for services rendered yet they have been non-responsive to address our follow up needs to repair damaged goods resulting from the move. We have moved 9 times in the past with other moving companies and have never had this type of problem. Wish we did not have to take this avenue to get their attention.
Reviewed Oct. 10, 2021
While the front office was fantastic in assisting with a short notice move, during the move and post move I had nothing but negative experiences. While packing, a mover broke a fan and informed his manager (which was great, thank you!) But I had to argue with a claims rep to get this item paid out. Apparently filling out a damage form on site and the employee in question confirming he broke it by accident, was insufficient to get a replacement. I was instead offered the cost of replacing the fan minus the damage deductible. Fortunately, someone higher up resolved that issue - but the fact that my claim had to be taken up to a higher level to get the money I was owed is disappointing.
Additionally, I just found ANOTHER item (in addition to multiple broken items that after the deductible was no additional funds to me, even at the higher insurance coverage) that had been hidden in a maintenance closet. The movers were not asked to move anything into this maintenance closet, so I can only assume this was done intentionally to hide the damaged item. As the period to file a claim for broken or damaged items is insanely short (3 days vs 75 days from other companies), my only recourse is to provide an honest accounting of the issues I had when using this company for their moving and packing services.
Reviewed Oct. 8, 2021
I called them because the wall unit pieces (two) were large and I did not want it to be destroyed in the move. I was paying good money to have some items taken to Goodwill and Habitat for Humanity. On the way over there (I was following at their request), I heard a couple of loud bangs. I figured they had let the wall units fall over. That is exactly what happened. Not only that, they tried to charge me full price for doing it! They had taken two other small pieces that we could have moved ourselves with a little bit of difficulty. I refused to pay over $300 for them busting up the good wall units. They would not compensate me or repair the unit. They said it was because the unit was being donated. To me, that doesn't matter. If I was willing to pay to move it, it obviously had value.
I had used their service many years ago, but I will not be using it again. In the end, they knocked $100 of the bill and I ended up paying them over $200! I thought they should have been paying me! I do not recommend them as they do not use care in strapping items down and are not fair about their resolution to a problem they caused.
Reviewed July 15, 2021
My review of 2 Men and A Truck and how they treat senior citizens. I feel my wife of 54 years, 73 years young and myself, me being 75 years old, wouldn't hire them to pick up a lamp from the floor and put it on an end table. Why so cold you may ask as I would. Just a few examples. Before I give you examples let me say my wife and I, we have never hired movers in our life and if this is an example of what movers are like I thank God we never did. I probably could have hired college students for less than the $125.00 an hour and rented a truck and been happier. And actually gotten the stuff put in storage that was supposed to be as well as the stuff put in the apartment that was supposed to be, so now I can hire someone else to correct what your company did wrong!
I thought it was a great idea to disassemble the opening and closing mechanism on the front door to make it easier to bring furniture out to the truck and I thought it would have been an even better idea to have reattached it when they were finished. Another good idea was taking the mirror off my wife's triple dresser since it would have been cumbersome to move it with it still attached but again would have been even better if they would have put it back on like they said they would. I was very impressed when they pretty much saran wrapped all furniture to protect it and even when it was brought to its new destination and I started to take it off was told, "don't worry about it Harry, we'll take care of it". I foolishly believed that statement. My wife completed that task today.
Not much to say about the television that was broken other than, "we'll report that to the company". We have no idea if they have or will. Was told 4 people at 9:00. Again, another great idea. Too bad only 3 showed up. A 4th showed up around noon. This is a continuation of #4. I just got an email with them offering to settle on the television. Trust me, and I have the email. They actually offered me $19.00 for a 39 inch television! Not kidding, $19.00. Tried to make a suitable agreement. By that I mean offering them the deal I was offered. I told them I'd send them $90.00 and they can send me 5, 39" television sets.
Ended up hiring 2 men for $35.00 each for 4 hours and rent a truck, nothing to do with 2 men and a truck, to repack the storage area, moving things from storage area back to where they were supposed to be put in the first place, the apartment, and of course had to move things from the apartment to where they belonged in the storage area. The best part is before they were finished I foolishly gave them each a $25.00 tip. They should have tipped me. Frankly, what's the use. There are several more. You can believe I will list every one of them so hopefully every one of the 25,000 families in the Nall Hills subdivision will read about the service, no disservice is a better word. Along with the many more families in Overland Park, Ks. I am rating them at the lowest I could because it won't allow a no star rating.
Reviewed July 9, 2021
My horrible experience: called to schedule my move from a storage unit (which included an upright piano) and a 2-bedroom house. The coordinator said 2 movers and 1 truck would be sufficient. He quoted me a low price. I explained again the move was from 2 locations and he quoted a higher price at a little over $1400. I signed their pre-move letter online (be sure you make a copy of the letter because the company did not send it to me and when I went to retrieve it later to dispute the amount it “mysteriously” was no longer in their system). A few days before the move, a young lady called to confirm the move and I expressed my concern regarding the # of items (150+ boxes and furniture). She had the coordinator call and we added an additional truck and mover with a new quote of a little over $1900 (although I verbally accepted, I never signed or received a copy of this pre-move letter).
Fast forward to move day and only 1 truck and 2 movers arrive at the storage unit. When I questioned them about the 2nd truck and 3rd mover, they assured me they could handle the entire move with them and 1 truck. At 2:45 that afternoon, I was informed they would not be able to move everything. I had to contact the coordinator who apologized for his scheduling mistake and said he couldn’t get another truck out because all the crews had been dismissed for the day. I had to schedule another move for 2 weeks later to accommodate my work schedule (which I later canceled after the first move debacle). The movers scratched my wood floors while moving me out, scratched or dented a large percentage of my furniture and dropped my piano.
At the end of the move, I refused to sign the paperwork because the price listed was $1900 (which was for 3 men and 2 trucks). The next day the company charged me $1603. This amount added to my deposit of $420 is over $2000. The company has since claimed my cost was $1662 (even though they charged me $1603) and refunded $318 which has them charging me $1705. I’ve asked multiple times for supporting documentation of that amount and the documents I signed. They say they don’t have to provide any documentation and basically they can charge what they want because they have my credit card information (which I used for the deposit and they retained without informing me it would be stored and used later).
They also claim I am lying because the coordinator offered me two trucks during my initial consultation, and I refused stating I wanted to stay with one truck. This is the lie! Hopefully sharing my experience will help one or two people avoid my mistakes and steer clear of this company. If the company responds, they will probably claim something along the lines of he said / we said and blame me. If you still decide to use this company with unethical employees and business practices, my advice is to document everything and record every call because you will need it later.
Reviewed June 19, 2021
Hired Two Men And a Truck to move us out of Topeka about an hour away. They did a great job! Very professional and worked extremely hard on a hot, hot day. No issues with any damage. They were very accommodating to our late changing needs. Highly recommend!!!!
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