Two Men and a Truck Reviews

I needed the house packed first one of the movers wanted me to buy a pair of speakers I had. I told him I will make it a gratuity. He did a lousy job. I was having to go around checking what they were packing. I ended up moving things I didn’t want and none of the things I told them. I have quite a number of record albums. They started packing them in a large box they had no idea how to pack them. I had walked passed a box they were throwing things in damaging the items. Then when I saw the storage units they have no sense of stacking. Everything was thrown in to the point when I opened the door things like my flat screen tv came falling down. And the kid that wanted the speakers just took them!

FYI the mover told us if the weight limit is exceeded 26k they have to leave some of your items at the scales unintended. The movers were unloading our things into the new house when they came inside with my dining room table with one leg completely broken off. The one piece of furniture I did not want broken. The mover took pictures of damage and said they would send in a report to have them pay to fix the damage. Not to mention they scratched my washing machine all over the front of the machine moving it around with a furniture dolly without protection from the dolly itself. Terri that handles the damage reports told me that was normal wear and tear! The washing machine left the old house undamaged. Please explain to me how that is my fault for the wear and tear.

They also busted the back of my big dresser, but I did not mention anything because I was still in shock over my dining room table. Terri got back to me within a week with the estimate from a local vendor close to me and an estimate of a vendor in North Charleston (Not sure why she looked for estimate in Charleston, because we moved two states away). She sent an email asking which location I wanted to have the table taken to. Along with that email she said she will be sending me a check, and the case was closed. Basically, saying F' you, I am done with you, Next!

I have asked in countless number of emails who she contacted from our local repair shop so I could contact them to start the process of fixing the table. SHE NEVER REPLIED! I just searched for someone to repair the table on my own. The repairman gave me an estimate of $50 more than what Terri had sent a check for. I told the story to the furniture repairman and he was stunned by what Terri had said another local repair shop had quoted her. He mentioned that they were the cheapest repair shop locally.

I knew Terri from Two Men and a Truck was blowing smoke. I have contacted the office earlier this week and of course all of the managers including Terri have left for the day. It was only 3pm, they leave early every day! The lady I spoke with said she would pass my message along with the manage and Terri to have them call me back about the remaining balance they have to pay to get my table out of the shop. It is now three days later, and I have not heard a word from them. The repairman still has my table and will not release until the full balance is paid. On a side note, the repairman mentioned he just had to do repairs for another family because a "Two Men and A Truck" company out of NC did the same thing but worth $1,600 worth of damages. Apparently, this is a known problem with them.

After our mother's memorial, we went through the storage facility. A lot of it were big items of furniture or books that we were planning to give away if no one in our family wanted them. But there were several items that were meant to be passed on to us--items that had been passed onto my mother from her mother and to her from our great-grandmothers and great-great grandmothers. Precious China that had been in our family for generations were missing, along with several other items. Items we planned to pass on to our own children someday.

When we called Two Men, we were originally told that none of my mothers items were at the facility and that they had all been moved and had we looked good enough through the new storage. We wanted to see the storage space anyway (we had specifically labeled these boxes with their contents and we did not use the Two Men moving boxes).

When we were driving to the warehouse, Two Men called and said they had found several boxes that probably were ours. When we got there, there were 6 boxes pulled out for us to view. We were allowed to open and look through them. It was glassware, but it was not our mother's items. Again, these boxes were not labeled with anything to say whose they were. When we asked the worker, he said that he didn't know whose boxes they were, but was quick to add that nothing like this had ever happened before (which I find very hard to believe). I believe that if we had claimed these items as ours, this worker would have let us take them. When we left, we asked for the corporate number and were given the franchise owner, Kevin **'s, phone number.

Since that date, we have called and spoken with Mr. ** at which time he admitted that items in the warehouse were to have been labeled for identity. After we spoke on the phone with Mr. **, we sent an email detailing the phone call, the situation, and our complaint. We requested a response. It has been near a month and we have received no response from Mr. ** or from any representative from Two Men. We have reached out to Mr. ** again requesting a response. And this is where we are. We hope that we do not have to seek legal advice to get a response and to get some sort of redress for Two Men's negligence.

Upon finally arriving in Smyrna, they expressed their fatigue. Their pace was exceedingly slow. They did not assemble my bed, my daughter's bed, or my table, and they placed boxes that were clearly labeled in the wrong rooms. Additionally, they caused damage to several of my daughter's items. Her bed frame is scratched and bent, and both her chest and nightstand are unstable. I paid a $300 deposit and tipped both James and Derrick $100 each before the job was completed, under the impression that they would finish the task after taking over an hour off due to their fatigue and tire issues. It is interesting how they followed me to ensure that I went to the ATM to tip them but never completed the job.

You have deducted $772.50 from my account, and the job was NOT completed at all. I have paid a total of $1,272.50 just to have boxes scattered everywhere and damaged. They assured me they would return today, Saturday, August 2nd; however, it has now been 2 days with no completion, just boxes left everywhere, damaged furniture, and nothing assembled.

My daughter and I waited all day for them to return as they indicated in the text messages below. We only received a text stating they could not come two days in a row. On Tuesday, 08/05 at 9:05 am, I called and spoke to the “manager”, Gary who pretended as if he was unaware of who I was and my situation, just so he didn’t have to deal with it. He never once apologized for what happened or offered anything. He could care less and told me to do what I wanted to do. Absolutely horrible. I will see them in court in September.

THEY strapped the TV to a wall of the truck, the strap came loose while they were driving and it broke the TV. Secondly, the TV had a glass base and they had the TV sitting on the hard wood floor of the truck. Of course glass will break when sitting on hard wood in a moving vehicle! Thirdly, my photos show they had plenty of padding nearby they opted to not use. This was complete negligence and incompetence, not an understandable moving mistake.

The insurance nonsense (60 cents a pound?) should not cover up negligence. No rational, fair person would believe $25 is sufficient compensation for a $2500 TV. The two movers are the only people who have touched the TV! Two Men and a Truck does NOT care about customers. I am proof. Potential future customers, learn from my bad choice.

With deposit, the move came to $632.75!!! To add insult to injury, the rolling closet was upside down and completely destroyed. Numerous phone calls revealed this company holds many meetings! Promises of "Someone will get back to you" seldom materialized. Re: the charges, their mantra is "That's our policy." Locations are only about 10 minutes apart, but they charge a minimum of 60 minutes travel time. Never did get any answers re: why the deposit wasn't applied to the move, or any response re: the ruined closet.

In the transfer of items a piece was damaged. The legs on a mirror jewelry stand. Legs were not protected therefore splintered and broke off. Given $50 claim for an item that was $150 plus paid for blanket use of over $20 and needed to dispose of item for another $50. Very unsatisfactory experience. Was going to use service to transfer items in storage to Florida once we find a place but not after this experience. Sorry to say I cannot recommend this company. Wanted the experience to be one I could happily recommend but unfortunately it isn’t the case. Do not recommend.

Further issues arose when they (Kenneth C.) demanded an additional waiver for TV boxes, prompting my husband to transport the TVs himself. Throughout the move, one mover (Kenneth C.) was frequently absent and seen vaping, while the others struggled. The overall lack of professionalism and efficiency was unacceptable. Most concerning, a mattress was damaged during the move, and the subsequent damage report was misleadingly documented as "prior to move damage," despite an acknowledgement of responsibility from the mover Kenneth C.

During the process, I was presented with an electronic document to sign. I signed this document under duress, believing it to be a reimbursement claim, only to discover later it was a prior damage waiver in addition to agreeing I was satisfied with all services rendered. This experience was far from professional and extremely unethical.

Following a written complaint and a request to speak with the owner, I was contacted by Operations Manager Dale K. on July 2, 2025. During our discussion, I requested a reimbursement of $540 for 2.25 hours, compensating for the time spent waiting for my husband's arrival at the move site and assisting the movers along with repairs to the damaged mattress. Dale assured me he would discuss this with his team and process the refund.

To date, I have not received a follow-up from Dale, despite sending additional emails and making several phone calls. My last attempt to reach the office at (513) 769-6683, the number provided in the email correspondence between myself, Dale K. (Operations Mgr.), Jordan K. (Franchise Mgr.), and George D. (Owner), was on July 10, 2025, was disconnected.

A mover began dragging a 200 lb RH metal desk out of an elevator by himself, until my husband intervened for safety. The desk was damaged, and safe handling practices were entirely ignored. One mover placed a 50 lb Persian rug atop a fragile-labeled box containing a chandelier and which had 2 framed art prints resting on the box—again, my husband had to intervene to prevent additional property damage. A box clearly labeled “Fragile: Glass Pendant Light” was placed at the bottom of a stack of three heavy boxes in the unit. Every artwork box labeled “This Side Up” was packed incorrectly, sideways or upside down. A plaster and gold leaf frame was crushed. A mover, using one hand, slammed a Restoration Hardware side table down—corner first—then onto its glass top. I had to step in and explain to the mover the piece was delicate, so that he would handle items correctly.

A freshly cleaned Persian rug was tossed onto a small dolly by one mover and dragged across the asphalt and facility floors instead of being carried properly. I had to fold the corners of the rug in to prevent additional damage. A new Restoration Hardware nightstand was carelessly handled, causing its packing to unwrap mid-move. Corners were severely gouged, the wooden veneer peeled, edges were damaged, and pieces were falling off within the wrapping. This item must be professionally restored, along with the RH powder coated furniture. I found an antique breakfast table laying on its side rather than its base, which cased edge damage to the base and top.

We also experienced misleading valuation representations: When we submitted a detailed damage claim—complete with written descriptions and photographs—the franchise’s designated representative, Hanna Gonzalez, issued a generic settlement based solely on minimal valuation pricing ($0.60/lb). This was in direct contradiction to the $0.85/lb valuation for accidental damage that was verbally conveyed to us during contract signing by her colleague Isaac. Isaac also stated during contract signing that in addition to the $0.85/lb accidental damage reimbursement, if the crew was directly responsible for breaking/damaging anything during the move they would replace the item(s). Isaac misrepresented company policies and misled us.

Additionally, the damage described above resulted not from incidental mishaps, but from avoidable negligence and violations of basic moving practices. Worse, when we submitted a formal claim with photos and documentation of the negligence, we were met with a generic response from claims rep Hanna Gonzalez. She ignored all evidence of negligence and ultimately wrote “We will be ceasing further communication” when we reiterated our legitimate customer concerns and rights.

We escalated to the CEO Jon Nobis, VP of Talent Lindsay Gainor, and Controller Neil Santos, and they all refused to respond. Our only path to recover costs for repairs has been through a credit card dispute (which will still not cover the cost of damage repairs). This franchise's behavior—from the unsafe handling to the total refusal to acknowledge legitimate customer concerns—demonstrates a complete failure of accountability. Their website markets “careful, professional movers,” but our experience could not have been more opposite. This last move was so shockingly unprofessional and mishandled that we will never use them again.

They broke a shelf in my new home, caused damage to my bed and didn't tell me, nor did they assemble it correctly. Moving is already stressful, and they added to that stress. I was told I'd receive a call to fix the shelf within 72 hours. I hadn't heard back in a week, so I wrote my survey. I got 1 email in response that corporate was looking into my complaint. Another week goes by and no response, no phone call, nothing. I then reached out to another form of communication, as I felt ghosted and like there was no urgency with my case. Finally they called after I reached out 4 times. They offered to knock off 10%. Read that again. This is a team that took more than twice the amount of time as before, all while moving the same pieces as before.

I am in customer service, and the reasonable action to have taken for a return customer would have been to call me with haste and intention, apologize, and offer to honor the quoted price. Had they done that, I would have been pleased. Instead I wait, wait, wait, and am offered a 10% refund. I am at tears with a heavy bill I am struggling to pay, having to fix my shelf they broke since they didn't contact me regarding that within a reasonable amount of time, and am now in search of a new bed frame, not sure how I will afford that either. This has been so disappointing. To go from such exceptional service to delinquency, I cannot stress enough that you do not know which end you will fall on with this company, and for that I am giving 1 star, as dependability and consistency with any company is what gains customer trust and respect.

The movers were scheduled to arrive between 8:00 and 10:00 AM. We received no communication until 10:30 AM, and they didn’t show up until 10:50. Work didn’t begin until about 11:10. Yet at the end of the job, they claimed they arrived at 10:30 and billed us accordingly. Despite the clear discrepancy, no time adjustments were made. To make matters worse, the movers took an extended stop at QuickTrip during the move — over 20 minutes — which they also charged as part of their service time. That stop, along with bathroom breaks and idle time, were fully billed as if they were actively moving items.

Before the move, I received a written estimate of 2 to 4 hours of service. What wasn’t clearly explained was that this “service time” included the entire 2.5-hour drive from La Crosse to the Twin Cities — leaving only 45 minutes for loading and 45 minutes for unloading. That is completely unrealistic. I was quoted approximately $2,000, which aligned with their original $1,800–$2,300 estimate, and I signed off on that in good faith. But at the end of the move, I was stunned to receive a final bill of $3,150 — well above the quoted range and over $1,000 more than what I was told to expect.

When I asked how the charges had escalated so much, I was told, “This happens all the time.” The movers blamed the company’s estimators, saying they never ask the right questions and regularly misquote the scale of the job. They even gave examples of jobs where people claimed to have four rooms of items but actually had a full house, requiring multiple trucks and additional days of labor. From their perspective, this disconnect is standard — and it’s customers who pay the price for that broken process.

Beyond the billing issues, the conduct of one of the movers was extremely concerning. He was visibly angry throughout the move, often disengaged, throwing boxes, slamming equipment, and taking frequent phone calls. At one point he asked to use our restroom and took a 15-minute break. He wasn’t consistently moving items, and his energy was tense and off-putting. At one point, I asked, “Are you okay?” and his answer was: “I hate my job. I have to do this all the time to people. They never have a good experience. We get no support. We’re the ones stuck disappointing customers all day. I want to find something else.”

That behavior made me feel uncomfortable in my own home. His frustration was clearly real, but it should never spill over into a customer’s experience. The second mover was much more composed and professional — doing his best to move things forward — but it was obvious he was also caught in the tension of a job that had gone off track. When I asked to speak with a manager, the movers called two people. One finally called back — but refused to speak with me directly and only communicated through the movers. I was told someone would follow up on Monday. That was days ago, and no one has contacted me since.

I’m sharing this not out of bitterness, but to give a clear and honest account of what happened. The lack of transparency around pricing, the miscommunication between departments, and the emotional volatility from one of the movers created an experience I wouldn’t wish on anyone. Moving is already stressful — what you don’t need is an inflated final bill, unsafe energy in your home, and a company that ghosts you once you’ve paid. If the company is willing to reach out and resolve this, I’m open to that. But more than anything, I want others to know what to expect. Based on what I witnessed and what the movers themselves shared, this is not a one-time issue. It’s a systemic problem. And that’s exactly why it needs to be shared.

Thank you.

* RED FLAG #1: One item was prior listed to them as a coffee table, they said it was an "entertainment center " because it was a low coffee table BUT a TV was on it. (UPCHARGE)

* My Daughter in law listed 60 boxes, well there were 65, (UPCHARGE)

* Then they said their HARD TRUCK PULL OUT time was 3:00 PM and the truck was not fully loaded at 2:00 PM. (Mind you, this is a SMALL condo, 2-bedroom home. They said if the truck did not leave at 3:00 there would be an extra day added and significant (UPCHARGE). Mind you, they were slow in loading, and they didn't arrive till after 10:00 AM. So, now my son is having to hustle hauling furniture to load the truck himself.

* Remember the coffee table / entertainment stand and their UPCHARGE for it? Well, the washer and dryer were included in the original item listing but they left without loading it, (3:00 PM exit limit). But there was no cost reduction.

UNLOAD DAY: well, they show up at 8:30 AM, FAST UNLOAD. Hastily throw things around. OUT in 4 hours and what was a $4100.00 quote developed into a $5100.00 charge with TWO, orders to UPCHARGE that could not be refused simply because they load your things and then once you are all in, they demand that you sign for $400.00 - $500.00 upcharges. At this point a customer has no out and they have you.

I would not let them move my doghouse. I found this experience to be a rip-off and an extortion game to inflate their bill. And there is a reason why they only take cash or bank check at delivery, because again, a customer has no recourse for dispute, and they won't unload a toothbrush until they have payment in hand. Obviously, this is our unfortunate experience, and this information is provided to help others decide for themselves who they want to hire for and ENJOYABLE moving experience.

At that time, I was driven by a deadline of the new owners taking possession of the house in 3 hours, the manager would not return my phone calls, so I accepted their new quote of an additional $3500 for the 2nd truck to complete the move. The trucks were finally loaded, and we left the residence 30 minutes prior to the new owners taking possession. All the while the loading crew, Joe and Ethane, worked their tails off loading then making the haul to Texas where the unload went great and with no issues. I am fortunate I was able to provide the additional $3500 for the move but it is bothersome that the consultant, who is a professional in this field, missed the original quote by over 50% and the branch manager not even returning my phone calls as I understand he was at lunch at the time.

They kept trying to push something through the kitchen against my new stainless steel fridge I had to buy because the house didn't have one. They quoted me between about $3100-$3500 area and take probably 8-10 hours. It was over $4000 even though my son and I took some of the pieces they were going to move ourselves ahead of time and they lied about how many hours they worked and charged for 10 hours when it was 9 hours at best. Everything time I turned around they had me sign something new about what they weren't responsible for after causing damage due to oversized furniture and other crap. They couldn't beat it out of here quick enough knowing all the damage they caused.

They did their best to arrive with the first delivery on Feb 1st, but only two guys. We finished at 2:15 am. And they did not bring the requested items I asked for which made my appointment on Feb 3rd useless. The second delivery arrived the following Thursday. Thankfully all my belongings showed up. I would never ever recommend them. They tore my brand new mattress, they bent my bed frame, my furniture had many dings and scrapes and the biggest negative is it cost close to double what they quoted. They have yet to acknowledge their responsibility on damages but sure were quick to charge my credit card. Do not hire them, biggest scammers out there. I would give them a negative star if that was an option.