Two Men and a Truck Reviews

I left to drive to new home...took them half hour longer to get there. It started to rain as soon as they get there... They waited it out during the hard rain. When they finished they left. Exhausted by the whole ordeal. I was glad it was over. Next morning my sweeper, sponge mop, wooden foot stool and T.V. Remotes were missing. I called and reported it and the few items that were damaged. I was told the truck would be checked to see if items were left. I called again and was told the trucks were empty and Justin from claims would be calling me. Never did. I called him and reported missing items and damaged items. Was told there are cameras on the truck. Said he would call me back. Never did. 11 days later I empty the last of the boxes. Found there were items not here.

A full storage bin of over 100 new in box pocket knives with switch blades and warrior knives was missing. I called Justin immediately. He said there is a container in his office with 4 knives in plastic bag and a few other items. Said it came from my truck. Yet I was told earlier the truck was empty. Yet he never called me to say This container was left on your truck. 7 guys and no one seen this container was still on truck? Bull!! They stole every knife but the few junk blades and left the container. I Was told to file a police report and all 7 men will be made available for questioning, this container was solid in color.

The literally had to open the lid to look inside. 7 men. Some load while others check contents of boxes. Was charged for every minute from the time the arrived till they left. Charged for them standing around while it rained, charged for the time it took them to get to my new home. It’s only a half hour away. What took them so long? Bottom line...if it’s not sealed shut, they open and look inside. They steal what they want. The other missing items, they said they left at the loading home even though I did a walk through and my home was empty. They flat out lie! They're never going to admit it. What you going to do about it! Oh, didn’t want to take my old outdoor trash cans to new home. The mover said he will take them. Now I know why. They loaded my belongings in them.

Now there no camera on trucks but in the lot where trucks are park. Yet no one seen anyone unloading the red container that was left on the truck but the truck was empty remember. No one seen the mover unload the used trash cans he took from my house. Funny that half hour longer it took them to get to my new home was it due to a drop off of my stolen items. I’m furious! NEVER USE THEM! The 7 men were Mike **, Darryl, JaRave, J.T., Torrie, Malik **. Yes that’s six. Seventh person was not listed. Wonder why. Still settling. Won’t know what else is missing till I go to look for it. Only reason I give one star is because I could not post this till I checked a star.

The kids were terrified and one hid in the closet and would not come out as an argument broke out between the two men and the client. This issue may go to small claims court. I used to use this company with no problems in the past but after what I witnessed... it has gone downhill and I would never use it again. Total disaster. The men disappeared for an hour at lunch, then they went to Tim Hortons for a coffee break all elevating the cost to my friend. My impression is that this company is crooked.

This is the worst company I’ve had the displeasure of hiring. They call themselves a “real” moving company but don’t fall for it. Their movers are unprofessional: after arriving late, they joked about how IKEA bed and to break. And then when they moved my bed a part of it fell out of the frame, one of the movers broke a glass panel in my table before we even left the first apartment. They continued to joke about breaking my things. They said they would provide me with a TV box to transport my TV. This was a lie. The next day I realized the leg on one of my chairs was broken. I cut myself on a broken vase that I carefully bubble wrapped but the way Avery handled my things it’s unsurprising that it was broken. If you are looking to move you’re better of hiring ANYONE ELSE. This company is unprofessional and full of scammers. And how dare you charge the wrong card!!!

One guy only wanted gummy bears. So, I went to Zaxby’s then to a gas station and headed back to give them all food. I assisted my husband in unloading his truck with boxes and various items. As I was carrying our printer upstairs to the office, the movers were carrying up our washer. I hear one guy say, "Oh, **," and they both start giggling. One guy asked the other guy, "Did you just do that?" The other guy responded, "Yeah I think so." I immediately look for damaged walls, nothing YET. After the movers finish up one of the guys tells Garett the total. Garett pulls out his phone to figure in a tip. As Garett is figuring in a tip, he notices that the tip portion says zero. The guy asks my husband what is he trying to calculate and my husband tells him a tip. The guy tells my husband, "Oh I put 0 in the tip line." Garett asks the guy if people generally do not tip them and the guys response is they tip in cash.

He goes into a big ordeal about the fact they do not receive tips when they are done in credit card form as opposed to cash. He said that if a customer tips $20 then they only receive $10. He then asks if we have cash instead. So, my husband asks me to run to an ATM to get a cash tip for the guys out of courtesy. I end up spending 40 minutes of my day going to 3 separate ATMS looking for a working one to pull out cash. The credit card tip was originally going to be $100, but since we had to do cash my husband said to get $80 since it is easier to split in half. I get back to the house and the movers are sitting on our front porch, finished moving and waiting on their tip. As I hand the tip to one guy, he begins counting it in front of me!

It is not until they are gone and my husband and I go to start organizing everything that I see the damage to multiple items including walls. I am also missing my vanity stool. Garett calls the mover on Saturday night after checking both houses and is told he will call us back Monday morning about my missing stool (when he can check his truck). We never hear from him, so my husband calls the company and speaks to Stephenie, the receptionist. She is apologetic and ask him to send a picture of the vanity stool that is missing.

I decided later that I would email her pictures of the damaged walls, living room floor, and furniture. I even specified that we do not blame the company for the mover’s mistakes. We are both told by her that the manager, DJ, will be contacting us that day. This was yesterday and we still have not received a call from him! I would have hoped that he would have the integrity and customer service to contact us quickly. I even did not touch up paint the walls yet in hopes that he would like to come see the damage first hand.

My husband and I bought our house on the 3rd and did minor touch up painting from previous owners prior to physically moving in. We paid $652 plus an $80 cash tip for professional movers. Two Men And a Truck’s motto is "Movers who care!" My husband and I have brand new furniture or less than 2 years old. We also take care of our stuff. I am not saying anyone else’s stuff is less important but the fact that we had flawless furniture prior to them moving us and the guys did not have the integrity to tell us they damaged anything!

We are very understanding people and get that accidents happen, but this is unacceptable. Just look at the pictures of our walls (they even propped an adjustable bed base up on the wall where the metal mattress rail was hitting the wall), our stairwell has multiple areas of damage, our wood floor in the living room, our ladder bookshelf, my makeup vanity leg is scuffed and missing the stool, our bookcase is massively scratched, our new washer is scratched all over one side, two living chairs.... I am still finding stuff as I go!

Saturday night my husband called one of our movers about my missing vanity stool. He said he would call us on Monday morning when he was able to check his truck. We never heard from him, so my husband called him on Monday morning. After getting no response, my husband contacted the office and spoke with Stephenie. She told us we would be contacted by the manager that day. Tuesday morning comes and still nothing, so I wrote a review (which is not my nature). Shortly after my review I get a call from the manager DJ. He told me he would be coming to our house to look at damages and that I would also be contacted by a furniture repair company on Tuesday, neither happened. Then comes Wednesday afternoon and my husband speaks with DJ. He tells my husband that the only way the company will pay for THEIR damages is if I remove my reviews (which could hinder their future business).

That is not only unethical but also illegal. The company is responsible for fixing their damages and mover’s negligence as well as replacing my missing vanity stool. My called DJ to tell him we will gladly revise or even delete all reviews once this is all resolved. DJ did not answer his phone nor has he called us back! It is now Thursday afternoon, 5 days after our move. This is horrible customer service! We are first time homeowners and now have damage both to our new home and our new furniture. I also have a missing vanity stool.

Please people take time to read reviews prior to hiring them! I was hoping we were a fluke, but this is an ongoing thing. I’ve had multiple people read my reviews and contact me about their own experiences. DJ, I know managing is hard (I do it too) but please act with integrity. Your staff must be led by example. If you damage a customer’s property, you admit it and fix it. You do not bully someone and say the only way you will pay for your damages is if we remove an honest review.

On receiving our credit card statement we found that a $100.00 deposit had been charged to our card early in May. We were never credited for it. We absolutely are getting no response to our emails except to say that they have been forwarded somewhere. Our phone call to be returned by a supervisor was never returned. We tipped our movers very generously. It sure would be nice if we could get some responsibility taken on our very appropriate request for a credit to our credit card or a refund of our $100.00.

Dan told me 2 to 3 times he would call me to give me updates and missed those updates and I had to call him. This past Friday Dan absolutely promised me that he would text me samples of marble that I could pick to replace the marble that they broke. As usual Dan never made the call and never sent me text of the marble samples. Don’t use this company. Their customer service is terrible.

Nothing you own is worth that. Or you can get option 2 which 35,000 dollars with no deductible at a charge of 13.00 per 1000 dollars of declared value at a charge of $455 dollars or you can pay 4.25 per 1000 dollars of declared value at an additional charge of 148.75. I probably should of took option 2 and declared the value of 10,000 dollars but I was stressed for time because the longer I take to decide the more it cost me. So my advice to anyone using them, get the best insurance you can get of the 3 and pray you don't have the experience I had. Pay the extra. Usually it will pay off in the end. My advise is to move the expensive stuff yourself and let them handle the junk. Or just call 1-800 Got Junk and let them move you.

Two men showed up and were awful. Used BIG boxes to finish packing. Short story, after 4 weeks I went into the shed to see the last packing boxes crushing. Company in Panama City and Lansing Michigan (corporate) refused to repack. Said it had been too long (54 days). I repacked five big boxes myself. One box had weights, record albums, and other heavy items together in one box! I feel sorry for others that used them to have items packed and moved to outlying areas with the assumption that once they returned home after repairs, that their items would be as they left them. I would not refer them to anyone.

They worked 8 hours straight without a break & didn’t leave a single scratch at our house during the move. It only took them 3 hours to unload the truck. They put boxes in every single one of our rooms they belonged in & also assembled our beds in both bedrooms. They also had to move our NordicTrack treadmill which is extremely heavy & anyone who has had one knows how difficult it is to transport. They also didn't leave a single mark or scratch at our new house & every single piece of furniture is in perfect condition without a dent or mark on it. By this point it had been 12 hours non stop but they still took the time to help my husband arrange our dining room set & couch exactly where he wanted it even though our dining room table is extremely heavy and our couch is extra large but again helped us with no complaint.

I was completely comfortable around the guys & felt safe with them working around my daughter & brand new grandbaby which is usually not the case when having strangers in the house working, we usually have to be more alert especially when they’re men but I haven’t once felt uncomfortable around any of the guys that have helped us move. I am extremely grateful for all of their hard work, we’re a very busy family & having the move go this smoothly was a blessing. I would recommend this company to friends & family & we will be using this company in the future. Thanks. Thanks.

We called to discuss this with him and he refused to replace it and said it was our fault. We now have an expensive vacuum cleaner that doesn’t work, and the warranty is voided on it since he opened it up himself, so we can’t even attempt to have it repaired by Shark. The carpet cleaner is unusable as well. The company refuses to take responsibility for it and will not replace any of the damaged items. I have called Jeremy, the president of Dover location, and haven’t received a call back as of now, even after multiple attempts to get ahold of him.

Our move was one block away, so imagine what would have happened if it was a greater distance. It was already a very expensive and extremely stressful situation for our family. Now we are out even more money with damaged furniture and dishes plus a damaged vacuum cleaner and carpet cleaner. I’m just shocked at how badly our family has been treated by the employees of this company. It’s shameful. We bought the movers donuts, pizza, drinks and snacks to show them how much we appreciated their hard work on our move, but they were still very reckless and lied about damaging our property. We attempted to handle this locally, then via corporate, and neither of them would do anything about it. What a shameful way to treat a family already going through a stressful time, especially for a company who claims to care about its customers.

The only reason why the move took 3 hours, and not longer, was because I ended up doing most of the heavy lifting just to get the move completed in time. They took so long to unload the first elevator load that by the end 30 minutes it took for them to come back up I had the entire apartment with the exception of the mattress, couch and dresser at the elevator ready for the next load. It took another 50 minutes to get the mattress, couch, dresser and that one elevator load down to the truck. I didn't even have them pad any of the items because we were going across the street. Despite their "estimate," it should not three guys 50 minutes to move a couch, mattress and one elevator full of boxes to the truck.

On the move into the new apartment. The movers kept on locking themselves and at one point one of the movers left to go back to search for his hat. The individual unloading the truck watched the other two movers come back down occasionally moving a couple of items from the truck. Similar to the experience above, I ended up moving all of the boxes down to the storage units (which were about half of the boxes) because they wouldn't have been able to complete it before I had to turn into my other keys.

I spoke with Taylor ** who was especially rude and did not care about the poor professional service. He didn't care that that the movers disappeared for 30 minutes and only response was they gave us a third guy and they came in at the tail end of the estimate. Which solidifies my conclusion they don't care about how long it actually takes but rather their goal is to maximize the move time given the hourly rate. For someone whose slogan is the "movers who care," they truly do not care about the performance. The only positive was the front experience was great. They were quick in providing the insurance forms. I received the condo moving forms which listed this as a requirement. They turned it around in 60 minutes. Overall, please do not make the same mistake I did and find someone else.

Of course, I'm in a bind as I have to vacate the condo I had just sold, so they got me with what ended up being another $1,000 I was not planning for. To make things worse, they damaged one of my TVs but said it wasn't worth anything and offered $100 "just to get rid of me" and it's been a month after the move and still haven't received the check. That's ok, I don't need it. So they are going to respond that the initial quote was an ESTIMATE. Understand that, but one of the kids that did the packing and came for the loading on day 2 told me that he knew and communicated the prior day that they were going to need more than one truck after packing. Reader beware. Again DON'T USE THESE GUYS.

When we left Midtown to drive to Brookhaven (15 min drive) the men did not show up to my Brookhaven townhome for 50 min. I'm not sure where they went but I'm assuming to grab dinner or a snack while on the clock. When they finally arrived to the Brookhaven townhome, I asked them in they got lost on the drive.They joked that they got pulled over by a cop. This was not funny to me as I am paying $142 per hour! I wish the move got better from here but it gets worse. One of the men smashed my ceiling with a headboard and was going to hide the dinged ceiling. He did not realize that I was watching from the kitchen and wouldn't have said anything.

At the end of the move we went to tip and noticed $20 had been taken out of my boyfriend's wallet. We had put aside $30 to tip, and my boyfriend verified he had the money when we arrived at the townhome. One of the men took $20 out of his wallet and so when we went to tip we only had $10. The gentleman in charge said we could put the $30 tip on the credit card which we had no choice to do.

We ended up tipping (or should I say throwing away) $50 ($20 was stolen) for horrendous service and after being robbed. After the men left, we noticed they left 2 items just in the garage (a grill and large rug). The movers didn't even complete the move successfully. Please do yourself a favor and stay FAR AWAY from this god awful business! I have been trying to get in to contact with the franchise owner for 3 days and can't get someone to call me back. You would think after hearing that an employee stole from a customer that they would call back immediately but I guessed wrong!

Today when I called and set up for next week she took my cc information and set it up for me. In about 5 minutes she calls back and giving me different information and additional charges, she stated that her manager did not give her correct information, so I asked to speak to the manager and after waiting 10 minutes on the line manager Christina ** gets on the phone and says that I should be happy that they called back and told me this before their guys came to pack me, and the prices per box manager gave me is 2.5 times more than what I got quoted last week over the phone and in the email. Manager gave me $ 45 for large box instead of $18.75 and $36 for medium instead of $14.75. I did cancel but the point is I lost a week without trying to get other estimates and talk to other companies, could have hire somebody else in that lost time.

Due to the men being so tired, they moved extremely slow. It would be up to 30 mins before anyone came and moved any items. I and my boyfriend went downstairs several times and found them just sitting and smoking. I understand we all need a break but I should not have to pay for it. My apartment was only 1100sqft, with all items boxed and furniture was broken down. It took this moving company over 4 hours just to move the items to their truck. It took so long, we couldn't even afford for them to put the boxes and furniture in their proper room in my house because of the rising cost. I ended up with almost all my boxes in my living room as a means to cut cost. By the time this move was over, I was out of $820 with nothing to show for it.

The reason I know I was taken advantage of was because I moved the same amount of stuff last year with just the help of my parents and a friend and it took 4 hours. Oh, and if you're wondering if the cost came from the travel distance to my new home, it was only a 5 min drive down the street. Needless to say, if you want to be out of $800 for a tiny apartment and pay for people's lunch break, then this company is for you. I will certainly not be using them when I move again.

After weeks of delay, I called the corporate number, who said they would reach out to the Pompano Beach franchise for action. I did get an email, saying they would send a lawn service out, but nothing ever happened, and no more responses from anyone. So after hours and hours of my own time, 150 bucks in sod and dirt, it is finally done, NO help from this company. They dodged me. Damaged my property and got away scot free. I'm sure if I went to their HQ and drove on the lawn, they would call the cops and I would get arrested. Why would this not work in reverse?? They should be held liable for my property damage and lack of response. Shame on this company.

So the movers fail to lay down floor protection on the carpet (despite having it on the truck). They trample in and out of the rain on our carpet. So we're already annoyed. Then, it turns for the worse. One of the sliding doors to our laundry room gets broken. THAT MORNING, the door was in perfect working order as it has been for the last 4 years that we've lived in that house. My mother asked the movers what happened to the door, and they sat there and tried to tell us that's "how it was". No the ** it was not.

We literally HEARD the bang that broke the door. So they sat there and didn't own up to it, and lied to us. Then one of these pathetic excuses for movers asked my mother "are you mad about it?" Which... obviously we're mad about it as now the repair is going to likely come out of our pockets. My mother explains this to the movers, and one of them literally responds with "blah blah blah blah blah"...TO MY MOTHER'S FACE. In our own home. So by this point we're royally pissed off and the movers are as well. So after they worked fantastically ** slow (the supervisor packed 3 boxes in 2 hours... stellar), we head to the new house.

That unload goes relatively well, but tensions are high. After that unload, we go back to the old house. The movers continuously asked us whether certain items were going to the new house or not. Which... it should be OBVIOUS that every item is going, it's a full pack and we told them that. So when we tell them that said obvious items need to go to the new house... guess what? MORE whining, MORE grumbling and MORE complaining. So the movers inform us they are out of boxes, but have left entire closets filled with items and left our bedding on the floor.

When we asked them if they were planning on packing the boxes, the supervisor's word-for-word response was "well I'm out of boxes so I don't know what you want me to do." Finally as we're packing our OWN bedding (something I'm pretty sure we paid 3300 to have covered FOR us), the grumbling goes too far and my mother calls them out for it. To which this ** of a supervisor responds (well I'm tired of dealing with your attitude), when we started the process off in the most cordial manner possible.

Finally we leave the house and they begin the final unload. The movers decide that they're basically done, and start dumping our belongings wherever, in an absolute MESS throughout our house. We also later discovered that a very expensive urn was broken in the move too. So to conclude, Two Men and a Truck sent the absolute most unprofessional supervisor I have ever encountered... And I have moved over 15 times in my lifetime. I couldn't recommend a company LESS to someone. Avoid this company at ALL COST. Use literally ANYBODY else. I can't stress this enough. An absolute piss poor excuse of a company. Unprofessional, disrespectful, and downright ** laughable! TL;DR Don't bother hiring this waste man ** company. If I could give a negative review, I would. If I had enough money to pay ALL of their clients to switch movers, I would. Absolutely atrocious.

Eventually this month (9 months after move) we ended up in civil court. Brittany ** of Two Men And A Truck intentionally misrepresented the course of events under oath, at times bitter and hurling personal attacks. Brittany knowingly lied to the judge, stating that I was not involved in the project. The truth is, all contacts, the quotes and phone conversations, contract review, all bills, schedule and mover direction was handled by me personally. Essentially, she used my mother who has early onset dementia as the reason to argue that it was in fact us that had not handled things properly just to save a few bucks.

I do not have the appropriate words to describe how I feel about this organization. I am not an emotional person but I was driven to tears about how we were treated in the car after leaving that courtroom. This was a minor disagreement on how much our damaged items were worth that could have been resolved peacefully without such events taking place.

Luckily I had boxed most of my fragile items prior to the move, or things would have likely been even worse. Part of a professional move is that when something is taken apart (like my inversion board or beds) it is put properly back together - not left in a heap on the floor or with screws halfway in! Overall, this was the worst possible experience anyone could have with a move and I would recommend you use any other company than Two Men and A Truck.

I have called corporate (610-499-2021) repeatedly since these charges were taken from me, trying to rectify this matter. No one in customer service forwards my complaint on to be dealt with. When I called corporate on 11/28/18, I was told that someone would call me back. No one ever called me back to discuss possible options. I then reached out again to Lisa on 12/6/18 and she said that a Mr. ** would call. He was not interested in coming to any agreements with me about the charges. I wrote a formal letter sent FedEx to corporate explaining the circumstances. I do feel that I was overcharged by several hours and that the $170.00 rate is far higher than the PA PUC standard for “local” moves by licensed PUC movers.

PA PUC also estimates “local” rate per hour for 3 movers at $135.0-$150.00 per hour. PA PUC states that: (If the actual bill exceeds the estimate by more than 10% you must pay the estimated charges plus 10% of the estimate or $25 (whichever is greater). You have up to 15 days after delivery to pay the balance. I am a single, senior woman with no local family help trying to make ends meet. I feel that these extra charges were a hardship for me and not in good faith of their written estimate. I feel that I should be reimbursed the sum total of: $501.50. Total Service charges of $1,530.00 minus the estimate plus 10% $1,028.50 = $501.50. If you are looking for Company that will not take advantage of your stressful moving experience this is not the company for you. Keep looking.

Now the move... Movers were kind, showed up promptly, and assessed the move. It was evident that only one mover had “trained” experience. One mover was actually new to the company. There was no system to work together on large pieces, a large and very heavy dresser was slid down hardwood stairs being moved by 1 man. Everything was placed on a hand truck, no traditional move of two man carrying a piece of furniture. Because of the 1 man and a hand truck for every piece; requiring stopping to reposition as to not fall off (that did happen a time or two), our 1 day move turned into 2 days. Estimated time was burned up before packing up the truck.

Due to the furniture value, we opted to purchase the optional “Shipper Declaration of Value” through Two Men and a Truck. PLEASE NOTE: After the move we learned this is not a third party company. This is through THEIR company. They do not use the word insurance for that exact reason because it’s NOT. We had more than 35% of our furniture (almost every large piece) damaged (large piece of granite for dresser, leather sofa, 3 piece sectional, antique dining table, etc.). Most were sliced from the hand truck.

The lead mover took pictures and kindly acknowledged all the damage as it happened. I was told the next day 2 people from Claims would come out to view and file the claim. No phone call, no visit. After I made numerous calls and sent a group email to various departments and receiving no return phone calls, we are now contacting Corporate. We have thousands of dollars in damage and 2 months later... NOTHING! Unfortunately, these reviews are consistent and supportive to similar situations.

We called the owner/manager, he said he'd look into it, My husband tried to contact them via phone and email for a resolution- ALL attempts went unacknowledged. WHO does business like this?? People with no integrity, no ethics and no concern for customer care. This T.V. sits in our living room, unusable, not replaced---BAD BUSINESS Two Men And a Truck. Once your move is done, they are done with you regardless of mishaps and MAJOR **-ups. DAY 13 NO RESPONSE.

Then they used hand trucks without any padding to move my wooden bedroom and living room furniture. The rivets and screws holding the hand trucks together put deep scratches in the tops of several pieces of furniture. I have been contacting them since July 2018. With the most recent call with them they promise that someone will call me back to resolve this issue. To date, no one has offered a resolution. They keep saying that a manager will call me. I'm still waiting.

When only two gentlemen arrived to my house, I was concerned. When they started to load VERY SLOWLY and seemingly inefficiently, I was even more concerned. They seemed to be novices, and struggled with everything. One of them was new to the company and had no depth perception so he kept banging everything into the door jambs. It was frustrating but there was no major damage. About an hour in, I was told they would have to make two trips. Fine, I said. It took them about 4 hours to pack the truck and by the time they arrived to my new home, they were gassed. I was told by one of them that it was his last day and he hated that the company routinely set him up to fail with these jobs. Meaning, they didn’t send enough people and he was always struggling with his assignments. He told me that only the expensive “preppy” jobs get the biggest and strongest team, etc.

At this point, I was forced to authorize more time before they'd start unloading the truck. I was told 1 additional hour beyond the estimate. No way, I thought. These two amateurs attempted to begin bringing pieces upstairs. First piece - took a huge chunk out of my wood banister. Second piece - my son’s custom Bellini crib - scratched across the entire front and on the wall. Third piece - Restoration Hardware king bed - they kept dropping the whole way up and then put it together incorrectly! They were so tired, they were barely walking back to the truck as they attempted to catch their breath. At this point we called headquarters and I made a complaint to General Manager John ** that they were under gunned and wouldn’t be able to finish the job, or would take two days doing so.

I got the company line regarding an estimate being just an estimate, etc. In other words, we send whomever we want and you deal with their inefficiency and inability to do the job. And pay for it! I understand the process of an estimate to be a ballpark, but this was ridiculous. Two Men put their employees in a position where they could not succeed and it was on my dime.

Second phone call to John and the two movers are now on the phone too, begging for help. He tells me help is now on the way and to hang in there. Three additional movers show up. They begin by trying to bring a desk up the stairs to the office. Literally drop it twice, scratch the wall, and the thing is broken in three pieces before they leave it in the garage and take off. I overheard them telling the original moving team that they didn't want $25 coming out of their payroll checks every week for the next few months. Clearly, they knew they were set up for failure and didn't want to help at their own expense.

At this point, our new home has been damaged, most of our stuff is on the truck, and the two movers originally assigned to us are pissed and sitting in the truck to take a break. On the phone with John ** again, I am told that unless I want to incur additional damage that the best thing is to leave all of our stuff in the garage because the stairwell is “too narrow.” This, after they clearly had the capability to move FAR MORE furniture of bigger sizes just the previous week! As opposed to us moving ONE BEDROOM and ONE OFFICE up the stairs. I am literally emailing John with photos of the damage in real time as I discover it at this point and he is reassuring me they’ll have it repaired for me and not to worry. Completely unreasonable and scary to be in this position. After another 2 hours of these guys trudging through it, all of our stuff is in the garage and they leave. We had to hire additional movers weeks later to finish the job.

The job was not completed. The time charge was twice was it should have been. And my furniture and home was damaged. After calling yet again regarding the damage I was given the phone number of their repair person and told to call and schedule time for him to come out. He came out and did the best job he could to repair the damage about 3 weeks later. It’s not perfect but it’s not super noticeable. Unfortunately, he was unable to repair the desk and it went in the trash. When I called John ** to find out how I would be reimbursed for the broken desk, per his previous statement, he told me the release I signed meant that I would be getting nothing. So, he lied. Even though his team clearly broke it, and it clearly could have been avoided. When I told him I would seek alternate remedies, he told me even if I sued him I would be getting pennies on the dollar of the original value and he welcomed my doing so.

The full charge for the inflated hours remains on my credit card, with no apology or consideration for my horrible experience. Clearly, a situation where they could have made this customer happy with nominal consideration, but John made the decision that the customer is wrong. I strongly urge you to explore using a smaller, local company with white glove service and customer friendly infrastructure before ever considering these terrible movers Two Men And a Truck.

I am out almost $342 for a tv stand that is in a hundred pieces, (2) end tables at $80 each - one of these they packed with a window air conditioner sitting on top of it, a bathroom cabinet at $350, a floor lamp at $72, plus the tax on all these items. I also have missing cabinet pieces for brand new cabinets and a brand new pantry at $1,572 that they scratched and attempted to cover with white paint that did not even match the color.

In December 15, 2018, I contacted “Two Men And a Truck” (HENRICO, VA, 804-716-5163) with a request for a quote/ order placement, which included taking my belongings from ABF U-Pack POD, and delivering these to my home address with “Two men and a truck’s" vehicle. I was sure that I will receive a quality full moving service and so I trusted “Two Men And a Truck” with my belongings.

The moving date was set for 18 December. While items were loaded into the “Two Men And a Truck” vehicle, dock seemed to be somewhat high for the truck, and no ramp, dock board, etc. have been used. The movers handled my furniture and moving boxes carelessly. Dryer was dropped from about 1 feet height that caused a back lid bent. I am not sure of inside damage as I have not yet tested this, full of electronic, unit. This drier was almost brand-new unit, which costed $999.

Inside the apartment while placing the drier into the laundry room, the movers forgot to close the laundry room door, that cut off a 5’’ clearance. Even though the dryer did not fit the clearance, the movers applied force to push it through between the door and a counter, which caused the front cover being severely scratched. This accident would be fully avoidable, should they stop and think on how to properly position a dryer inside, prior to doing so. At this point this poor drier was having a damage front door and back lid bent... Besides, the laminate floor in the apartment has been also scratched by pushing the dryer on the floor... Laminate surface is now damaged. There were miscellaneous damages such as my dad's picture frame glass being broken, and broken plastic box (which does not cost much but adds to unpleasant experience).

Finally when I complained that every time I ask how long, they say the same thing - almost done, he replied that he just wanted to sound positive. I feel they took advantage of me as I was a single older woman alone and had just gotten over pneumonia so did not have the strength to do other than trust them to do the job. It was the worst moving experience of my life. I would never recommend them. I gave them two stars because eventually they did get my stuff from one place to the other and they were kind-spoken. But being nice does not make up for having to pay nearly $4,000 to move a mile up the road, and have a damaged computer.

Still waiting almost 2 months for them to come and repair the damages after they have visited 3 times (only due to consistent complaints to their head office in Chicago). Very bad customer experience and awful customer service. Taylor ** would do better as a manager to spend some days in the field learning about customer engagement. He is void of any! A blind man would have taken better care than this cowboy company. Do yourself a favor, read this, and look for an alternative company.

The first time I used them, I just signed the online contract and no problem. Did the same this time not noticing the added VALUATION FEE. None of my phone calls were returned but Dale ** of the Glen Mills office emailed me to say "We didn't have a valuation fee the first time you used us!" The best part is that it's optional? Who would want that when the company is supposedly already insured??? They have admitted overcharging me an hour but have yet to refund that. Used to be a decent company, but greed has taken over. Obviously don't care about repeat business. BIG MISTAKE!

I did go through paperwork with them, however, after signing, I never received my receipt or my copy of the services. Garrett then called me the next day and said if I did not pay him in full, he would not show up. He was extremely hostile the entire time, raising his voice trying to intimidate me so I would pay the full amount without the job being completed, nor really started for that matter. I did not agree to pay, and he did not show up.

I then received a notification from my credit card company that I had been charged $1,600 dollars (we agreed on around $1,200 for 2 days) from Two Men And a Truck unauthorized. I am now disputing the charge, and had to hire a new moving company (College Hunks - highly recommend), to complete a 2-day move. I called Two Men And a Truck's headquarters and was told by Customer Service that I would receive a callback and have not which was 2 days ago. I am very dissatisfied for this service, if you can even call it that.

The one guy bragged to us they didn't have to worry about things like this because he sleeps on his sister's sofa. They told me I had too much stuff was the problem. DON'T EVER HIRE THESE PEOPLE IF YOU WANT YOUR THINGS TO SURVIVE. After repeated complaint to the company, especially the manager Ashley I knew it was a lost cause. At the end they told me I would be receiving an evaluation as tion of their performance. They like 5s but would be okay with a 1 or 2 also.

They use young people just out of high school. They don't care about your belongings that you work hard for. Oh I know it is most of my stuff was destroyed in one move. Tried to dispute it but the company always wins. They didn't even try and send anyone to try and fix anything because they just don't care so think twice about using this company. This was the most stressful move I've ever been through and I've used a lot of companies.

But then, one of the delivery movers was clearly new at the job. It took the two guys about three hours just to move everything from the truck into a storage unit. As things were unloaded, it became clear that fragile and liquid items had been loaded sideways. I didn't find anything damaged or broken, but I'm worried I will later. I asked the guys if the storage unit would be big enough, and they said yes, they could make it fit. And they did, but they didn't leave a single inch of space for me to actually be able to access my stuff. And, with things being even more jam-packed than in the truck, I'm worried that more stuff is getting damaged right now. Overall, I'm kind of disappointed.

The next day my time window was 830-1000 am for them to come load my belongings. I informed them that the loading dock would open at 10 on Saturday, but that they should still arrive by 9 to finish packing the kitchen that didn’t get done on day 1. They arrived at 10:10 am. Rod, the lead, is a hard worker. However the twins (the two new movers) did not seem to know how or what to do and needed more guidance. I have a one bedroom apartment's worth of belongings, to include my Army equipment. I told them that they didn’t have to pack the bathrooms. It took them until 3:45 pm to finish loading. I was originally told we would be at my new apartment in Arlington by 2 pm. They arrived at my new apartment at 5:30 pm.

During the offloading, my couch leg was broken because they did not remove them for the move, my front door was scratched, my walls were severely dented and scratched, and my boyfriend had to come and take charge of the move. My boyfriend had to direct the two younger movers on how to offload and stage my belongings. There were three movers however both my boyfriend and I ended up having to help move my belongings into my new one bedroom apartment. During which time, furniture and my apartment received damage. Your company did not complete offloading my belongings until 9:50 pm! My boyfriend offloaded the majority of the boxes from the truck. I was charged $904.53 (transaction # **) for the first day of packing, that wasn’t even completed on the first day, and $2,254.50 for the second day.

There were some boxes that were not filled completely yet I was charged for them. I have so many boxes and NONE of them are labeled with what room they came from! A total of $3,159.03. This was as much as it cost for Two Men And a Truck to move me from Ohio to Virginia! Why would it be the same amount to move me an hour down the interstate? I have never experienced a move like this in my 19 years in the Army. I have included pictures of the damage. I paid for a service that both my boyfriend and I ended up having to participate in. Once again, this isn’t personal. The movers were nice. However the two new movers needed to be trained more prior to being on the job. And they did not receive enough guidance and direction from the lead mover. Each one of them operated separately and were not effective or efficient.

I asked the lead about completing a damage report, he only notated the damage on the cost paperwork. I don’t understand why I was charged over $900 for my packing or why I was then charged a second fee of over $2,000 for a move an hour away that my boyfriend and I had to help with. I need to be compensated for my damages that I now have to pay for. I am also requesting to be reimbursed some of my money for the time that was taken, the fact that some boxes have 1-2 items in them, and the fact that my boyfriend and I both had to jump in and start unloading and moving items in order to finish by 10 pm. That is 12 hours just for the second day. I am so disappointed. I no longer have confidence in your company.

The corporate office is amazing and has answered all my calls and told me they are looking into it. When you franchise a well-known company, you should make it your business, to hold the name up! The manager wasn’t understanding in my complaint and I understand he has to protect his company. The movers were polite, but I’m starting to think this local company is about the money versus the customers.

I’m paying good money for them to provide moving materials themselves... To rushing the move to where items were left on packing day not packed but hurriedly and Uncarefully loaded the next day on what was supposed to be only the moving day... most horrifying. At least 1 employee stole 2 rings and a guitar both of which are like heirlooms to me and irreplaceable... I was told to file a police report on those items but they won’t comply with the police so now I’m stuck with items that were stolen and heartbreak... Do NOT use this company. You will regret. Just Google reviews. You can see for yourself around the whole country. They are AWFUL even internationally...

When my furniture arrived I was horrified to find that all the chests, desk and furnishings had been placed on their sides in the truck instead of upright! The desk now has a drawer that isn't connected right and a loose leg. The contents of drawers were a mess! The NEW couch is soiled. Somehow the TVs and computer got though it okay, as they said "they didn't know anything about moving those and I should have packed them myself."

By the time everything had been moved it had taken 3 additional hours and cost $300 MORE than the quote. Also, the driver-truck packer was given a key to my building to use during the move and did not return it. I will say I found the movers to be polite and respectful, especially the one of Mid-Eastern descent who was endlessly kind and helpful. I have use Two Men And a Truck in 2002 when it was new -- the movers were two mature men and the move was flawless, but this time it was a total nightmare and I would never use them again and would certainly NOT recommend them at all.

Since they did not bring a big enough truck they had to unload it into the storage unit and then come back which caused delays and added to the cost. We saw many items simply set into the truck including the large bedroom mirror leaning up against a kitchen chair without being wrapped or protected in any way. (We have plenty of pictures including the inside of the truck immediately prior to driving off where it looks like things were thrown in if you need proof.) Since they did not finish loading everything from the house, my husband and I had to pack and load many items including bookcases at 6 am the next morning.

Once in the storage unit (where they unloaded) I found my bathroom towels and rugs in a heap on the floor. My bedroom furniture drawers were not wrapped and they have been stacked on each other with metal stands leaning against them. The art work from our house is stacked in the dresser drawers unwrapped and unprotected. So far we have found four broken pictures, but can only see so far into the unit.

We were there the entire time and were asking about how it was being handled. No real response or concern. We had been assured that they had it all covered and there would be no problem completing the move in one day. Since this did not happen the closing on our house had to be delayed and my husband and I had to cancel work to finish the move. We had hired someone to clean the house prior to the new owners taking possession, but since my husband and I were still loading furniture and DRAWERS of items they had missed the cleaning had to be cancelled. (We had to do it after loading our furniture into my van and a trailer borrowed from a neighbor.) We have attempted to deal with the company and the owner said he cannot refund some of our money but will give us a discount when they move it to our new home.

Due to the way it was packed and put into storage, I am very worried about what we will find when it arrives at our new home. I feel like we are being held hostage by this company because if we hire someone else they will be able to say that the other company caused the damage. I guess the best I can do is provide warnings. We have many pictures some I have posted on Facebook and some I have not. I am truly heartbroken that this happened. We have many boxes of pictures, memories, awards and military memorabilia that I am dreading have been damaged. We have never filed a complaint on a mover in all of our moves. Yes, we have had things broken, but that kind of comes with the territory. This was a very different issue and I hope we can save someone else what we have gone through with this company.

Made an appointment for estimator a week ahead to come out to give me price on remaining items. I called them 15 minutes before appointment time, was told by office staff that she had to take 2 employees to West Allis office, but she would make the appointment. She then asked what time my appointment was, I told her, and found out estimator wasn't at destination with employees, much less on her way to my appointment. Never called to say they would not make appointment. Canceled my move with them... found out later from friends who used them that they were not very professional and damaged a lot of their items. Glad they didn't do my move. Based on my experience, I would never use them for a move. Very unprofessional and uncaring.

This is not a lot of stuff so I knew that it could be done in 4 hours. While I was waiting for them during my 'window of time' I had a funny feeling so I called to be sure they were bringing boxes because when I originally scheduled, I said that a lot of things were already boxed but there was some left that needed to be packed. I had a feeling they wouldn't bring any boxes with them and I was right. I was informed that it was not noted on the account that I needed packing or boxes so I mentioned that I did tell the person who scheduled it that I did need some packing. They ended up bringing some boxes but after they arrived, they said that they didn't have any tape so they couldn't pack anything.

What moving company DOESN'T BRING TAPE!? They called someone else to bring some tape so they were standing around doing nothing for quite a while. While they were standing around, they kept saying they needed 3 people to do the move and weren't told there were stairs or that it was a three bedroom so they wanted to reschedule for a different day. They also explained how Two Men and a Truck Las Vegas and Two Men and a Truck Las Vegas South work together. I didn't understand how two people couldn't move the amount of furniture that equated to a 1 bedroom apartment. They suggested packing today then moving tomorrow and informed me that it would be around $1,000. I said that I would call them to let them know (since that was not the original agreement).

When I called to discuss it, they had already rescheduled me for the next day (without my permission) and the price quote was DOUBLED from the original $625. I told them I wanted to just cancel the whole job and they said they were going to charge me a $250 cancellation fee. When I asked for a manager she said there was not a manager and then said that the manager wasn't in today and I told her to have the manager call me back. HORRIBLE experience. The office person was rude and disrespectful and it was clear the movers didn't want to do the job. Nothing was done.

I guess what really put me over the edge was a small expensive living room table that my father bought me went missing. When they found it and delivered it to me, it had rings on the top like it was used for water/coffee etc. and both ends were damaged. When I called to inquire about repairing it, I was told I had to pay $150 deductible before getting it fixed. I could understand if it was damaged in the move but it was never wrapped and for their blatant neglect they wanted me to pay for it. I used Two Men and a Truck over in Whitby and they were great -- this group was absolutely terrible and I would not recommend them to anyone.

Finally, at 5:15, they arrive, and the real fun begins. They claim that the move will take longer than we were told and we were going to have to go over budget, even though we’d explicitly told them when scheduling the move how much we had to spend. But, well, it had to all get moved, so what choice did we really have? Of course, not all of it did get moved - first they claimed they didn’t have the right equipment to secure our two flat screen TVs, even though we’d made it clear well in advance we wanted them moved. They also didn’t bring a big enough truck, and ended up leaving behind numerous pieces of furniture we later had to go get ourselves.

We were also treated to the remarks of one of the men who seemed low key resentful of the fact we were moving from a two storey house to another two storey house, as that meant he had to take things up and down stairs. Isn’t that his job? I would think that just comes with being a mover, right? Speaking of stairs, at the next house they were somehow completely unable to get our spare washer and dryer down a completely standard sized staircase into the basement, and ended up leaving them in the garage instead. The garage would also be where they ended up leaving numerous very heavy boxes, a very heavy wooden chest, and even an entire bed frame. Correct me if I’m wrong, but isn’t the entire point of hiring a moving company that they put your stuff where it’s supposed to go in your new place, not just dump it all in a garage for you to sort through later?

They didn’t assemble any bed frames save the one in the garage, and couldn’t even determine which one went with which mattress. They also ripped the protective plastic sheeting off a nearly brand new $1000 mattress in the process of taking it up the stairs and proceeded to step on it with their shoes. Always a welcome sight on a bare mattress when it’s been raining all day outside. But the finale is definitely the cherry on top. While moving a dresser, one of the men who was wearing shorts cut his knee somehow and proceeded to bleed all over the white carpet. Not only did it create a stain that wouldn’t come up, it also posed a health risk to everyone in the house, as obviously, this is a complete stranger to us who could have anything.

When we tried to point this out to them, they actually LAUGHED like we’re crazy for maybe being a little upset and concerned about the blood all over the hallway. Then when we got even more upset, the head guy (the bleeding guy’s boss) just kept saying, “I’m an adult, stop treating me like a child.” I’m at a loss about what he even meant by this, as I don’t see how it even remotely factors into the situation at all. Us being extremely upset with him about his refusal to take our concerns seriously isn’t us treating him like a child. It’s us wanting him to treat us and our property with respect and professional courtesy. They all then abruptly slunk off into the night without even asking for payment. I had the check in my hand but they never came to get it, just drove off. At least this happened at the very end of the move and none of our stuff was still on the truck.

They’ve made some threatening phone calls trying to collect payment since then, but in light of all that happened, we’ll just be ignoring them. What they would owe us in overall damages is more than the cost of the move. So, long story short: DO NOT USE THIS COMPANY. I’ve been through a lot of moves, and none of them have been anywhere near this horrible.

After she entered in the data she tabulated the cost of my move. HOLD ON TO YOUR SEAT!!! The quote was $16,000. I nearly fainted!!! After I regained consciousness, I asked to speak with the owner or manager. The guy I spoke to didn’t have a clue, or maybe he did?? He said we charge by the hour, by the number of men we send, by the weight, by the cubic foot plus mileage!!! This is completely unethical! Some companies charge by the weight, but most charge by the cubic foot for transparency. The only positive thing I can say if there is one, is that because this guy divulged all the ways they were going to charge me, that I’m able to share this information to other unsuspecting customers. BUYER BEWARE! DO YOUR RESEARCH.

So the move is over an all good right... WRONG! 2 days after the move when I finally started unpacking I got to unpack and plug in my 60" LED 4k TV... Not cheap! Well guess what there was a large hand sized portion of the screen with broken LED's right in the top center of the screen like something had fallen into the box, then it would randomly restart the TV every 30 seconds or so. I contacted the management of the branch that I hired and they were polite and helpful. They spent a few days going over the claim with the Franchise owner and came back to me saying that they were not liable at all, not 1% as the TV was pre-boxed in a padded flat screen specific moving box. So I am now out $1500 for a new TV. Very bad business practice, Do not use this Alpharetta, GA branch of 2 Men And a Truck!

BOTTOM LINE, I paid over $3000 OVER the quoted price for this move with Two Men and a Truck. Never again will I hire a moving company. I will rent a truck and hire a few people or call a high end reputable mover. Two Men and a Truck ripped me off big time. I have never been taken to the cleaners like this in my life and I was helpless and had no options whatsoever. They had me in a corner and they knew it. I thought I had all my bases covered with a written quote, but it meant nothing when they would not finish unloading. Worst experience of my life. It still bothers me that I spent $5000 for a very small move... quoted $1200.

When the drivers arrived there were only two and they had been given the form that was inaccurate. I called the office and was told by Josh, the manager, that he would review it and they would probably only be an hour over. Well they started at 3:30 and didn't finish loading till 8. I called him again and he was not as helpful. Said I had allegedly insisted on only 4 hours and didn't give accurate info yet he refused to let me listen to the tape claiming he wasn't authorized. He claimed he would give me a military discount, $80 for a damage waiver and not charge me the trip charge. I was not happy and I told him they had put a small hole in my wall which I had pointed out to the driver. He told me, with a lot of attitude, that he had just talked to the driver and it was not mentioned. It was evident he was accusing me of lying and I wasn't even asking for money for the damage!

I confronted the driver with the manager on my speaker phone and he at first denied and then admitted I had shown it to him but claimed he didn't do it. (At the time I showed him, he yelled at his partner and told him to be more careful.) The owner then called me and claimed he wanted me to be happy and that he would review it again and call me the next day and work something out. Well not only did he NOT call me, but they didn't finish until after midnight and I got charged almost $1100 with only the trip fee taken off. WORST moving experience I have ever had and I will never use them again or recommend them! I have never had a move take so long and I actually had less than I had with my last move! I also have never had to pay more than $500. I would RUN not walk from this company if I were you! Total scam artists!

These men were very intimidating to my friend. So much so that her husband begged me not to turn them in because he feared for both of our safety at home (me disabled alone) and my friend’s car. These guys saw her car and the license plate number. When I called corporate the same day demanding that a manager check their truck before they left shift for my stolen property, she refused!!! She said they would not steal.

I had a bad previous move with them 2-20-2017. I told my friends I did not want to use them. They had had no problems with their several moves. They were extremely fortunate!! The previous move took much longer than estimated, there was inexcusable damage to my furniture. Worse, one of the packers complained the whole time about being underpaid. It took me weeks to find my bedroom items he packed. He did not even mark the boxes as I asked. They were totally blank on the outside. Whatever you do, do not use this company!! They are incompetent and steal property. I just found out they are not even accredited movers. Oh my gosh!!!

I contacted the local branch to let them know of the damages. They sent 4 different people to my house to assess the damage. Two visits were for repairing the walls in the hallway in the upstairs, bookshelves and a credenza. One visit multiple people were sent to assess damage and they would take care of the problems. A girl in the office told me she would check to see about getting the washer repaired and needed time to research. After waiting a few weeks, I called and ask for their decision on what they were going to do (outcome) to repair my items. The branch manager made the decision not fix/repair/replace items because he said I did not purchase additional insurance through them. Everything I was told leading up to this final conversation was false.

I will never use this company again and I recommend no one else does either. The approximate charge for my move was $780 plus the loss of items $1200 washing machine, damaged furniture $450, damage to walls of the house $175. Even though moving companies are self insured, they would not pay for any damages or repairs. To my understanding, each branch is independently owned and operated. I called the corporate office of Two Men and a Truck and explained the situation hoping to get some help, but no. Corporate was just as unresponsive as the local branch. Horrible, horrible, horrible.

The movers themselves were not personable but they did take care of most of my belongings. They left an antique mirror behind at the loading dock which I had to pick up the next day. The movers were also not quick moving, the bill was more than what they had quoted me because you pay by the hour. They made an already stressful day extremely stressful. I have moved several times and this has by far been the worst move. I do not recommend this moving company.

The used toilet brushes and caddies, and the used plumber's helpers, were moved in contact with footwear, even though I had asked the crew to wrap these items in trash bags. The footrest of my recliner, which had been in good order before the move, now has an issue with the footrest. When the footrest is raised, the left side is several inches higher than the right side. Two Men has offered to compensate me for repairs. A magazine rack was damaged during the move. Two Men sent me a check as compensation. I am somewhat dissatisfied with this move by Two Men, as I had previously used the same company and location, and the service had been excellent.

And of course when I asked do they record those calls they do not, then make it seem like I am lucky you are trying to give me $67.00 then say because you are only obligated to give me $.60 per pound reimbursement. Come on. Why would I or anyone want to move with your company. Then she said, "We gave you 30 mins off." I said, "I know because you wouldn't have spent that time to wrap the desk and unwrap etc. for a desk you destroyed. Why would I pay for time while you destroyed my property." This is the most evil and negative people I have ever had to work with. I now HATE Two Men And a Truck.

I had to leave behind a gas range and a treadmill, both of which were less than 2 years old! The movers apparently couldn't get the treadmill out of the room in which it was located; although, it was moved into the room in questioned fully assembled when I bought it. They said I would have to take it apart. I had to leave the gas range behind because your movers had ZERO tools, and all I needed was an adjustable wrench so that I could disconnect the gas line from the range. I DID NOT expect them to disconnect it, but they didn't even have a wrench to offer me. Quite frankly, I think since it was late in the day they did not want to be bothered moving another appliance. In any case, I'm not happy that I had to leave behind about $1,500 worth of my belongings. I don't consider that good service from what is supposedly a reputable moving company.

A piece of furniture, a kitchen island, was damaged. The hinge on one of the doors was damaged in the move, which I noticed the next day. At the end of the move, there was no going around checking for any damage to my belongings. The movers just wanted to get out of there. Also, they told me nothing about how to file a claim for damaged items. There were also come some missing shelves a bookshelf.

Clearly, there is room for significant improvement in various areas. Movers have no basic tools to disassemble items or the motivation to do so is poor customer service. Moreover, the movers should go around at the end of the move and inspect for damaged items to furniture and other fragile items. Furthermore, there have been more than 3 guys on a move, as the move took way too long for the amount of belongings I had. In any case, these guy took a lot of breaks and were away for lunch for 1.20 hours! They told me their break and lunchtime was deducted from the bill, but the numbers just didn't add up! I even gave them a $100 tip; although, in retrospect I'm not sure why I did considering what was overall poor service.

Someone from their local office contacted me (after several attempts on my part) and offered a measly settlement, which was less than the tip I provided the guys. So, the whole experience was a wash. In retrospect, I should have contacted my credit card company and reported the service as fraud. I would not use or recommended this company again.

This company was late to unload my furniture, they were finished by 2:00. The rental truck was 10 minutes away & I asked them to please stay & help us unload the rental truck, they refused!! I have contacted the manager, John, from the Stockbridge, GA office with my concerns. I asked for them to credit my account for the extra money I had to spend. He promised to investigate but never called me back. I made several calls back to him. His answer was they were investigating but he never calls me back. I would never recommend this company.

We got to the new house and the mover called me into the truck. I saw the chest had traveled on its side and a leg was completely snapped off. They took the chest, repaired and returned in ok condition. However, it's very frustrating since antiques lose value with repairs and I gave specific instructions that were not followed. They had no interest in the loss of value and only that it was repaired.

Next, I found my antique curved glass china cupboard with the glass broken. They picked up to repair and it's now almost October 2017 and I still do not have my cupboard. I still have boxes all over since I cannot unpack without my cupboard. I have called and called but still no cupboard. I have escalated to the corporate office.

Antiques should be moved with care and I don't think the young staff understands the loss of value when they break these pieces. No compensation from the company either. One more thing... one of the movers bought my kitchen table and chairs and I still have not been paid for that. I would recommend to everyone to get a separate agreement signed for antiques or expensive merchandise! Wanted everyone to be prepared and CYA!

They were nice guys, were friendly, and worked hard to get things packed on the truck. But they just seemed disorganized and not efficient and lacking in professionalism in my view. They also asked us for drinks, which were happy to provide, but one would think they would carry their own water/drinks and even a snack since they knew they would be moving us for hours. I went ahead to the new place ahead of them to open things up and also took a load over in my utility trailer.

The movers finally arrived and my wife told me they had left a bunch of things at the old house. They said they didn't have room on the truck. I noticed when they arrived there HAD been room on the truck, but the fact that they did not take everything ultimately meant we would be making a total of 8 trips back to the old house (45 minutes each way from new home), over the course of the next week. It turns out they were leaving things because they didn't have enough blankets. They were going to leave our large flat screen TV and my wife overheard them saying they didn't have any more blankets. My wife offered some of our blankets. Kind of ridiculous. One would think they would bring enough blankets with them.

I was a bit dumbfounded at the lack of organization on their part. I had every box marked as to where it was supposed to go and pointed out the corresponding rooms for them. Most of the boxes were to go in our garage/shop. In spite of that, numerous items were put in the wrong place. On several occasions, one guy could be seen carrying an exercise ball or something small. I was wondering if the job would ever be done. They broke a knob off our dryer - the one that emits the buzzer sound when the dryer is done. They said they would fix that and noted it but we never had any follow up with the company. They never called.

The amount of times we had to go back to our house with our utility trailer was very frustrating because of all the items they said would not fit into their truck. You're trying to get your new home set up but you still have to deal with the old house. I hadn't really kept track of payments, though I normally check out account every day. Two months later, I see a charge from Two Men And a Truck for $800. I was under the impression that they had charged me what I owed ($1120 total). But then I see this charge and immediately assumed it was a additional charge over the $1120. I did some checking and realized they had never charged me the $800; just the initial $320.

They did wrap up items and tried their best to pack and move our grandfather clock without damaging it. Unfortunately, once the clock was set up at the new house, it didn't work. That required a service call to the tune of $225 to get it working, although the clock guy told me it is very common for this to happen and I would have been better off contacting them to pack it prior to moving. Hindsight. Overall, I was not satisfied. These guys did not strike me as professional movers. They struck me as three guys who simply work for a moving company and didn't mind picking up and moving heavy items from one place to another. I seriously doubt if I'd use Two Men And a Truck again, but then again, I looked into several companies and they didn't have good reviews either. What is a consumer to do?

There seemed to be no order to how they packed the truck. I've moved with professional movers 4 times in the last 5 years so I've seen exceptional packing and this was as far from it as you can get. I had the driver actually tell me that he was going to have to leave my things behind because there wasn't room on the truck - the same truck size that moved my exact same items 8 months earlier (and had extra space at the back end). I pushed back and said we weren't leaving my things behind and the driver then seemed bothered and began haphazardly throwing my additional items in the truck. Of course a number of things unnecessarily got broken even after I requested that they be treated with extra care.

At my new home, the unloading of unique/heavy items was embarrassing for a moving company. Since replacing the broken items, I have had to repeatedly contact the Baton Rouge office to try to get reimbursed for the damages despite that I also bought extra insurance through them for the move. This office is not doing any favors for the Two Men and a Truck brand, with which I have had previously positive experiences moving with their Birmingham office. What a complete failure. I cannot recommend this company. Moving is already stressful enough without having to add all of this extra hassle. Do yourself and favor and pack your valuables yourself and use another company to move your things.

Firstly they arrived not at the appointed time but an hour and a half late. Items marked as fragile and clearly marked were thrown into the truck. Arrows on boxes pointing "this way up" were ignored totally. Fragile items were packed underneath heavier items. It seemed their only goal was to load as fast as possible and unload even faster to the point they were actually running to grab another box or boxes. Once everything was loaded the agreement was that they would deliver on the day following our move, in this case the 2nd of August at 9 a.m. Imagine our surprise when they arrived at nearly 9 p.m. on the 1st of August. We, ourselves had just driven almost 10 hours to get to our new home and were appalled to see them coming down the road.

The two workers told us that their boss had told them to offload the partial load and then come back the next morning to offload the rest. We refused to have them do this as both of us were tired from the drive ourselves and we advised them that the agreement had been to offload on the 2nd at 9 a.m. The next day they arrived at 9:30 a.m. and started offloading. All the clearly marked boxes with rooms to be toted to were ignored. We found fragile stuff under heavy boxes. In offloading the washer and dryer they put a huge gouge into the brand new hardwood floor which we only found later that day. On unpacking some "clearly marked" fragile antique dishes which are over 150 years old we found several broken because of the way they were handled. These dishes are irreplaceable and in my husband's eyes priceless as they are family heirlooms.

This is unacceptable but obviously the company will claim that we didn't pack them well enough. The service offered by this company is expensive as they offer a dedicated move but it's honestly not worth it. We could've saved ourselves $5000 (for less than a 2 bedroom home) by doing this ourselves and probably not had any damage. We're just writing this as a warning to other consumers who might be tempted to use this company.

Since the crew members' phones were dead and they never asked if they could use our phones, we settled with our ailing crew for hours. They took chunks out of our ceiling, walls, cut a corner of the wall open. Our home and furniture was damaged and we were really upset. We bought them dinner, gave them things to cool them off, even made an Epsom salt compress for a crew member who had a leg cramp. We were kind, helpful, understanding, and did what we could to help them. This company sent 2 men who were too tired and weak who made poor decisions in getting our things into our home, which caused a lot of damage to our things and the walls (both inside and outside). This job went until 10 pm... Then they knock on our door again saying that their truck broke down and they needed to borrow our phone.

Right after that, one of the guys decided that he was going to go to the hospital because his leg cramp was bothering him. It was a nightmare. We should've gotten two able-bodied energetic careful men and a functional truck, instead we got two weak overtired careless men and a dead truck. We were made to feel guilty by the company for their mistakes and carelessness due to the crew member going to the hospital after the job ended... It was the worst moving experience ever. After we called many times, the company came to our place to assess the damage to the ceiling, walls, and our things and said they'd send someone to repair things. Crickets after that. We were not contacted again. They lied to us.

Weeks later, we call again and tell them we'd just settle for $200 to cover getting someone else to repair the damage (after all, this is the tip that was given to the two crew members, that they shouldn't have even gotten... This doesn't include the drinks and dinner we provided, and us having to be a third and fourth crew member). We are still waiting for that check that the manager said was approved and will be mailed to us. We are going to contact the corporate office ourselves, as we realize they lied yet again. Dallas Two Men and a Truck was the worst I've ever used for what should've been a straight forward job. Incompetent, dishonest, and lazy. We will never use or recommend them again.

Well it's been almost 2 weeks going back and forth with company. Every day we are finding broken items or items just thrown in a box. We are still going through boxes that were mislabeled and finding more broken items. Jewelry box was opened and items missing. Cables missing. I have a 2000 dollar computer that I can't use because I can't find any keyboard or mouse... etc. I check storage shed and stuff thrown in there. Still trying to get to lawn mower.

Trust me this is only the tip of the story. So we contact 2 Men and they are willing to send guys over at a discount to fix! This was supposed to be a 2 day job. Pack and deliver then unpack but the guys did want to come back on a Saturday. No problem, they will not get our business again and we are calling off the offer to fix at discounted price.

They moved my items to the new location, the only issue with the actual move was they forgot two items. No big deal, they were small so I took them myself. They also bent an old lamp and honestly I had no issue with that as well. Overall they did well so my wife gave the driver a generous tip. He hung around a while and I came out looking for him to pay him his cash. I thought I made out well receiving a decent discount. Days later I found out they charged my wife's credit card which they had on file when she booked the move. That is when it dawned on me that I did not collect a receipt for the cash transaction. A big mistake on my part!

We started the complaint process with the office. After several phone calls over a couple of weeks I was told the general manager was going to take action and would get back to me with the resolution. That was the last I heard from them. I was cheated out of hundreds of dollars. This dishonesty on their part is the reason they get a half a star from me. If I can't trust them when making payments I should not trust them with my property. It's very unfortunate that the office would not do anything either despite the serious nature of their workers' actions. Instead they tried accusing my wife and I of not telling the truth and having inconsistent stories. I am now considering my legal options but will never use this company again and will discourage my friends and peers from using them.

I told them to unload the truck and forget it because their manager gave me the price and saw everything that needed to be moved and the agreed amount was $750, and nothing was said whether one guy, two guys, three guys or a whole army of guys was coming would alter the rate. So after about an hour going back and forth on the phone with the manager who estimated the price, and my wife just wanted it done (otherwise I would have said to unload it all back into the old house), we agreed on $950. I only had one piece of furniture that was very slightly damaged, nothing worth getting upset over.

I will never do business with these people again. The manager had been doing estimates for over 10 years, he knew exactly what we needed moved and exactly what it would cost, and nothing was ever mentioned that there was an extra charge for the third man or else I would have said no. This was a very dishonest way to do business. The only reason I gave them one star was because I can't give them zero stars or else I would have! I guess one star was worth them being on time.

I struggled over doing this review because I can't find the receipt which means this review cannot be listed as from a verified buyer. Which if this is the same thing as a problem I had with La-Z-Boy purchase where I had the receipt and after entering the number of the receipt I was told a representative from La-Z-Boy would contact me... they never did, so I doubt anything would be done about Two Men and a Truck anyways. This company should have a class action lawsuit to stop them!

They destroyed our furniture. I had a very valuable Victorian furniture room valued at around $5000.00 for the couch alone and they destroyed it. One of their comments was there was not enough oil on the furniture when it was oiled every two week. They also stated the weather had a lot to do with it, but when informed that it had always been in a home, never in the weather and oiled twice weekly he would not make any additional comment about the condition of the furniture. I was devastated because this is the showplace room of my home and it can not be replaced. I would have been better to have it placed in the city dump than have it in the condition it is in now. Representatives began to laugh while I was crying about the damage done and said "not our problem". Again they damaged 50% of our furniture and constantly stated "not our problem"!!

Later that afternoon around 5 PM they finish up loading their truck. I explain to him that my wife and my son will lead them in her truck to the drop off location so it will be easier to find. Everyone agrees. Driver ask if my wife minds if they stop at the gas station store on the way so they can get a bite to eat. "No Problem." She has to get gas anyway. My wife pulls into the station and starts filling her truck. Movers parked in the parking lot of the station. My wife finishes getting gas and looks for the truck. It is nowhere to be seen now. Apparently, they were having mechanical problems and decided to just go back to their home location and swap trucks. They didn't have my wife's cell number so they didn't bother to get out of the truck and walk over and tell her where they were going.

Fast forward to somewhere late in the evening between 9-11 PM. My cell phone rings and it is the driver saying he is having trouble finding the road to my place. We explain over the phone until he finds the road. This takes about 20 minutes. I gave him exact directions. (Drive down road until you come to a "Y". Take the road to the RIGHT.) Guess what... my phone rings again about 20 minutes later. He starts explaining the house to me that is down the LEFT road. Now he has to back out down the road. He notices the right turn he should have taken but tells me he has decided to back up the extra 1/3 of a mile and just start over. (Ugh... I'm still on the phone trying to get this guy where he needs to be.)

He finally, after a bit of arguing, makes it to the metal building they are suppose to put my shop tools inside. INSTEAD... these idiots set $30,000 dollars worth of shop and wood working tools OUTSIDE in the weather because who doesn't think that is a good idea. Not only that, they decide that it is not even important enough to call me and tell me they didn't put this stuff in the building even though they managed to call me about every other idiotic thing they could think of. They didn't just stack it either, they piled it in a pile out in the weather. Again, I would post pictures of this if possible.

Now, after talking it over with the local and corporate offices, they have decided that their best course of action is to refuse to do anything at all. I would give them negative stars if possible. USE THESE IRRESPONSIBLE IDIOTS AT YOUR OWN RISK! Better yet, save the time and money and just throw your stuff out in the yard.

The movers spent about 2.5 hours on Saturday packing and said rest will be packed on Sunday when they bring the wardrobe boxes and dish packs and that it would take about 1.5 hour on Sunday. They show up on Sunday with just thicker boxes (not the wardrobe boxes with things to hang etc), didn't bring dish rack boxes. It took them over 5 hours to pack everything (a lot of time wasted as significant amount of those things could have been packed on Saturday). When they unloaded items at the new place, everything was done in a rush and extremely carelessly. They dented our brand new wall in the house, they ruined our bed, scuffed up both our dressers. They put the beds together and unwrapped the sofa. That's it and off they went. They didn't unpack anything else even though unpacking was included in the quote.

The nightmare began when we started to unpack boxes. Kitchen items were just thrown in boxes with no wrapping. The food items were mixed with cleaning supplies. Nothing was taped so half the food spilled in the boxes. Several of our glasses were broken. Some of the items were dinged and chipped since nothing was wrapped. Clothes were just shoved in boxes along with all the dirty items. Every single box was packed with no care or regard for our items. As the movers moved items in the house... they didn't bother covering the floors or wearing any protective things over their shoes and thus ruining all of our floors. The list can go on and on about extreme carelessness with this move.

Overall, it will take us weeks, cost us money in getting all of our clothes dry cleaned and laundered, cost us money in hiring a maid to clean the house top down again and get the walls fixed. I would highly dissuade anyone from considering them for their next move. Pay a little etc and go with another larger reputable service for the move.

Our items were thrown in the garage, basement, etc broken and since it was dark by the time they got there we could not see thing until the morning and then going back to the old house was a nightmare. We have over $18K in damages but money can't bring back the armoire my father bought me as a wedding present. We even bought these guys dinner since they said they would come back and finish. Then the 2 guys said not to tell the owners but they would come back and finish the move on that Sunday for $300.00. It was after 8 pm when they finished even though they started at 8 am. We could not see all the damage in the dark until morning. Never got reimbursed either! Then the next set of their movers came out and even said they could not believe all the damage the 2 guys had done! Nice to know their movers do drugs! Also sad that they take advantage of seniors with cancer and mental health issues!!!

Here goes... Broken heirloom - irreplaceable. Smashed in gutter from truck. Rock landscape wall collapsed from truck. Outdoor light fixture bent from truck. Broken and missing lamp. Another broken lamp. Holes in drywall. Armoire doors broken. Did not fit everything onto the truck and had to take a day off from work, rent truck to get it all moved. Things that were supposed to go into storage ended up at new house and vice a versa. James at the Loveland, CO store came out promptly and apologized and told me that we would not have to pay for the move. When I insisted that my damages were properly handled, I was told that I would have to pay for the move BEFORE any sort of settlement. Jason is the biggest joke of them all. STAY AWAY!

Being dissatisfied with their response, I contacted the corporate office in hopes they could look at things from our perspective. The agent I spoke with was nice, but lead me to believe I could provide her with information (like the email we sent) before making a final decision. Nope. Just sent an emailing saying there was nothing further that could be done and that 20% was a good solution to their own error. I asked for further explanation, but no response. Again. Moving is stressful and Two Men and a Truck made it worse.

The only furniture that needed to be brought down was the KING size bedroom set from upstairs, the bed, night stands x2, chest of drawers, and dresser and mirror. When the movers arrived they appeared confused, my in-laws were there to let them in. I went over in detail with the original estimator on the phone at the time of my booking, so I don't understand how they did not know where to start. I had to leave work to go and show the movers what needed to be moved even though the company says they had a total of 38 items. I do not know why the movers had no idea where to start.

I will now detail the experience. After I came home, apparently it took them an hour or more to negotiate how to get the 3 pc sectional out the door (we got it in ourselves in under 20 minutes so I figured so called professionals could get it out certainly in less than an hour) more details on the sectional when it arrived on the other end. Huge waste of time #1 for an hourly job. NOW... the bedroom furniture. I was told to leave drawers in the dressers and they would wrap them. Well I did and they got the dresser stuck in the top of the stairs and had to go back and UNWRAP the drawers and carry them separately (I don't know how they thought they would get the entire dresser down that way anyway) so this was ANOTHER waste of time from trying to hurry up and not do the things the right way.

THEN the refrigerator, they wrapped it too, leaving the door handles on... well it would not fit outdoor either so then AGAIN another UNWRAPPING JOB to remove the handles. BELIEVE me they were in no hurry... UNTIL we finally got on the road at approximately 7 or 8ish... So this was already 5 hours and they 2 men complained and made so many excuses about EVERYTHING saying this was too hard this was not going to work... blah blah blah... They kept going on how the job was UNDERBID and there was not enough room on the truck, and then there was no way they were going to make it to the 2nd stop to pick up my dining room table because he could not drive after so many hours.

They were ready to give up on the sectional getting it into the new house, they INSISTED it would not fit. FORTUNATELY I was able to have a friend in the area who was bringing tools over to reassemble the bedroom furniture because the drivers/movers apparently broke theirs during the load up. So it took my husband and friend 15 minutes to get a plan to get the couch in and it was in shortly after their help. While my husband and friend took on the responsibility of assembling the furniture (a job that Two Men and A Truck were supposed to do.).

I am not sure what the actual workers I was paying for were doing, I think they brought in 2 chairs and a love seat and just Sat them in the middle of the room. So at the end of the day, they reassembled 1 sectional by screwing the legs back on, none of my other bedroom furniture was placed in the house just stacked in the garage. I have never heard people complain so much about their job and how this and that won't fit or work. I have contacted the corporate office and they say that any adjustments area made at a franchise level. I chose this company because I heard that they supported the American Cancer Society and the owner was a woman who started the company. NOW I learn it's a franchise. In the end, I know I owe for the work that was done and offered to pay 1/2 since I feel like 1/2 was done.

They offered to take 200 off of an 1100 bill. I declined, they threatened me and said they will be running my card today, I called my bank, canceled the cards out of this fear, and I told the rep Brenda and the person at the corporate that I would be canceling the cards until a reasonable settlement can be made. Then I was given the ultimatum pay with the discount they offered of 200 today or they will send my whole bill to collections. That was the last I could take. I am going to contact our legal service and see what they have to say. I think I may be able to sue them for pain and suffering. LOL:) NO I just want what is fair... 1/2 pay for 1/2 of service.

I was emailed an initial quote that estimated a 5 hour move time at an hourly rate of $134. I contacted Two Men and a Truck customer service and voiced my concern over the 5 hour move time quoted, as I believed that 5 hours would not be necessary based on the fact that we would be pre packing all of our items (excluding our large items: bed frame, TVs, large shelving units etc.) I was assured that this was just an estimated time, and that we would only be charged for the total number of hours on the day of the move.

On September 7th 2016 the movers arrived at approximately 11:45 am. After going over a few documents, the moving crew started to compile our boxes and set them out into the hallway in order to load them into the elevator and out to the truck. The crew consisted of 3 guys, one who seemed to be a supervisor. The supervisor seemed to do the least amount of work, and was mostly on his phone during the load out of our items.

As the first hour and a half went by I started to get worried with the pace the crew was working at. We only had about 20 pre packed large boxes, 1 bed frame that needed to be disassembled, 2 Flat panel TVs, 1 Larger Projector TV, 2 shelving pieces, 2 tables, a desk, and 2 night stands that needed to be loaded into the truck. At times during the move there were long gaps that no items were being moved out of the apartment. We also witnessed the crew taking breaks in between the move and captured video footage. I raised my concern over the amount of time it was taking with the supervisor at around 230, as our load in time at the new residence was starting to dwindle. After raising my concern, the crew picked up the pace and we finally left the old residence at approximately 3:10 pm.

When we arrived at the new residence (approx. 3:30pm) building management reiterated that we needed to get all our items moved into the new apartment by 5 pm, or the remaining items would be left on the truck and a new move in date would have to be set. Upon hearing the news from the building manager 1 of the crew members started to sulk, and complain that the load in elevator was too far. At that time my boyfriend, who luckily also had a friend of his that met us at the new residence, instructed the crew to transport all the items to the hallway near the elevators and he and his friend would load up the elevator and bring the items into the apartment.

The process continued for the next hour and twenty five minutes. The moving crew would roll the items to the hallway, and my boyfriend and his friend would fill the elevator and then also carry the items into the apartment. As my boyfriend and his friend were still moving items into the new apartment, I called the company and asked to speak to a supervisor, and was transferred to multiple people. Luckily someone did call me back when the crew was still at the new residence.

At 4:55 all the items had been moved into the apartment. If it were not for my boyfriend and his friend, we would have never completed the move. I was told that they would be reviewing the information and I would be getting a call back from their supervisor by Friday, September 9th. I gave them a chance to call me. I called Two Men and a Truck on Monday, September 12th, and asked to speak to a supervisor, as I had not received a call back. I was once again transferred to multiple people, and when I finally got through to a manager he told me that he would be calling me back by 5 pm the next day. I specifically expressed my frustration and explained that I would be filing a dispute if I did not receive that phone call and he said, Okay. I did not receive a call on Tuesday so I filed a dispute on Wednesday morning.

Once all the items were in the apartment we inspected them and noticed a tear on two sides of our box spring, as well as some damage to our bed frame. We pointed out the damage to one of the three men, who was a supervisor, and he noted the damage on his paperwork. He also informed us that we would be getting a call from whoever is in charge, to be credited for the damage. Then, he asked me to sign and I explained to him that I had been communicating back and forth with Two Men and A Truck and since I was not happy with the move I did not want to sign just yet. He assured me that this is protocol to sign the paperwork and that I had to sign in order for them to leave.

Two Men and A Truck did not fulfill their duty to get our move completed within the time frame we requested. Two Men and A Truck have failed on multiple fronts, as well as making a false claim that our old residence was a walk up unit on the 3rd floor. There was an elevator that was specifically blocked for the load out. Judging by the initial estimated time that was quoted, it seems that they purposely delayed the move in order to rack up the hourly charges. On top of the negligence displayed by the moving crew, Two Men and A Truck also failed to remedy the damage that was caused on the day of the move. Their management team did not respond to our damage request, and until this day never contacted us to credit us for our damages.

In our initial request to dispute the charges, we were asked to receive multiple quotes from moving companies with the same parameters. Every company we contacted quoted a lower hourly rate, and a shorter estimated time for the overall move. It is my feeling that Two Men and A Truck were out to drive up costs, with no regard for services rendered. Please let me know if supplemental information is required. I have videos to support the claims that have been made.

He came to our home, put his spit on the table and admitted he could only fix the scratches, not the gouges. He told me to contact the local office. I called them and they said they would get some estimates to refinish the table. Two weeks later, they called and said it was too expensive and told me they would fix the scratches, not the gouges. I called the corporate office again and spoke with "customer service" and they told me they would look into it. Three weeks later, I still have a ruined table and nothing has been resolved!

Meantime, the movers are moving all the stuff destined for the Birmingham move and were nearly 75% done with that aspect of the contract. Mary claimed that I was "threatening," and that she "didn't have time for that." In a fit of pique, she canceled not only the Troy move but the Birmingham move as well, prompting the 2 movers to bring EVERYTHING they had packed back into the house and dump it all in the living room. Dozens of boxes and furniture. We couldn't even get through the living room. Mary informed me to "Have a nice day, and get a new moving company." We did. Horrible service. Stay away from Two Men And a Truck.

They did not wrap the furniture before they put it into the truck, and when they delivered it to storage it was furniture on top of boxes on top of furniture. It literally looked like an episode of hoarders. I had to rent an additional unit to accommodate the lack of organization. There were boxes marked fragile and glass and breakable - put on the bottom of towers of items. DO NOT HIRE THESE MOVERS! I tried for two weeks to work out a resolution and they are simply not interested. Bad news. Horrible experience.

A $650.00 vase was smashed, and two other expensive pottery pieces were smashed. 1 floor lamp broken as well as two shades not boxed dirty with grease. My box springs and mattress had grease and dirty marks all over it with no covering or box which I asked for. A VCR, two teddy bears, several pieces of accessories were missing, my dining rattan chairs (all four damaged), door pulls broken on an armoire, metal TV stand broken and they threw it back into the truck. They left my iron, broom, mops, buckets and shower rod back at the apt in Tucson which were thrown out. My four poster black metal bed was marred and scratched down to the metal as well as a black bench. Even a plaque of The Lord's Prayer was missing or stolen.

IT IS A SCAM! Here are just a couple of photos of damage.

They damaged my triple dresser. That is an antique. Put 3 gauges in the top of it, as well as putting their tools on top of it and not protecting it. They damaged my rocking chair which I had not noticed until the other day, all the spines of the back of the chair had popped out - I eventually found out how to fix it. They forgot to attach the back of my daybed and left with the screws to it, this was fixed by a man named Raymond as said and done. So much for moving 5 min. from my previous residence. They were in such a hurry to leave that they left their huge tool box on the top of my antique dresser that they damaged. They have contacted me to arrange to fix the dresser damage. Also made dents in the newly painted walls in my new place. I would never use them again or recommend to anyone. Not a good experience with this company at all.

The assistant manager called back at this time to ask how it was going. We were at the 7 hour mark, and movers said this wouldn't take long. So I did not voice a concern at this time. However, unloading at the storage unit took over an hour and the movers had packed furniture further back in the truck requiring more time moving furniture around to get all items out. The movers were getting noticeably fatigued and required longer rest periods since it was primarily the same 2 movers making all of the lifts with the 3rd mover acting more as a supervisor and director of where to load and unload items. So we were paying for 3 movers, but were only receiving moving from 2 most of the time. Once we got back to the house to finish the furniture load, they then tell me they will need to remove front door to move refrigerator adding more time, but understandably.

The 2 lifting movers were winded, but still responsible for going upstairs to carry more furniture down. They started having more issues with running into walls and bringing furniture down and out of the house. Finally we left and I ended up moving items like rugs and pictures since it was now at the 9 hour mark. We got to the home for unloading and the 2 primary lifting movers were so fatigued they had difficulty lifting the items to bring into the 1 story house. I ended up assisting with a few lifts as their grips were giving out. Being so fatigued by being understaffed for the job prolonged the loading and unloading of the furniture. Extending the time to 11 3/4 hours for 2 movers with a 3rd assisting from time to time. However, by leaving only 2 primary workers, this caused a longer extension of billable time by the company instead of originally staffing with an adequate number causing the job to go an extra 3.75 hours.

I called to complain about this to the company and spoke with assistant manager and he stated he would have the manager call me on Friday August 12th. After not receiving a callback, I contacted the corporate office on Wednesday August 17, they indicated they would have manager call within 2 business days, but I have not received any further communication.

Original Review: Aug. 6, 2016

We moved with Suwanee, GA's Two Men and Truck in May 2016. The company sent three guys for what we told them over the phone (and they agreed) was a large three story move. The guys show up on time, and things are going great. They are taking longer than expected, but there are only three. Toward the end of move out, they run out of wrapping supplies, leaving them unable to wrap the one piece we told them was most important to us. They also bang this piece against a wall. They loaf my $3K French door fridge last unwrapped. At the new house, three miles down the road, I can tell the guys are getting tired. Mistakes are happening... pieces being dragged, dents in hardwood flooring, a broken office piece, and a decision made to NOT move an existing fridge to install mine b/c it was a "liability" to move the existing piece. Instead they put my expensive fridge in the garage where I now notice a giant dent in the front door.

The move takes nearly 12 hours. I begin calling the local office immediately the next day. Since we paid for the insurance, getting the dent fixed won't be a problem, right? WRONG. I end up having to harass these people for about six weeks to get anyone's attention. Promises to return calls and follow up never happen. Claim is filed with the Marietta office incorrectly. They intend to order part and install when it comes in... it goes on and on and on... Finally after six weeks of this crap, a rep calls me and says "He doesn't wanna be caught in the middle anymore, so we are just gonna mail you a check for the damage." "THE MOVERS WHO CARE"... GIVE ME A BREAK!!!

He said he was sorry but could offer no other help. By the way, they already had collected a deposit from me of $100 on my credit account. My husband and I are in our 60's and needless to say, we were furious. We scrambled and managed to call in favors and got done what we needed to do by asking for help from young men in my husband's company and renting a truck at Home Depot. Never, never use this company!

I called them back and was put on hold, then told someone would call me back. No call back yet. I have several friends who are moving this summer and was going to use Two Men and a Truck. I made sure I told all of them not to use them. I been telling everyone I come in contact with about my experience. I work in a company where I see hundreds of people and I will make sure I continue to tell people my story because this was just awful and not acceptable.

They also broke a pane of decorative glass that was in a China cabinet & they put a hole in a closet door. The pane of glass that was broken can't be recreated & there are 9 panes so in order to fix we have to try & get all 9 replaced with something different at a cost of upwards of $1,500-2,500. In addition, they had to take off refrigerator doors & connect water line to the refrigerator & they didn't know how. We have a Tempur-pedic adjustable bed & they didn't know how to put it together. One of the guys got mad & walked out & never came back in to finish. They also charged me a deposit before the move & then never credited me for it until I complained to them about 3 times. We had to have our son come the next day & put the refrigerator back together again. They didn't know how to connect the washer.

We moved on May 28th & I've probably called them at least 4 times & emailed 3 or 4 times. It is July 6 & I was told today that they would send us a check for $425. In the end, they charged us almost $2,300 which is twice as much as we were quoted. It's not our fault that they sent such inexperienced people to move us and for them not to even do more for us is terrible. Their business slogan is the movers that care. They obviously don't!

One guy picked up a car antenna and asked me what it was for. My ammunition box was opened, they looked in it. Not sure what else they went through??? I couldn't find them half the time. They tell you they won't pick up certain things. After an hour or two you realize that your house is not actually changed, they aren't doing anything. So, we know the new owners of the house will be showing up. So we ended up doing 35% of the work ourselves. My wife and I frantically ran around the house trying to pack things and get out of the house. Several times we were told we would have to disassemble items or they wouldn't fit out the door. Minutes later my dad and I would carry the thing out the door just fine, no dis-assembly. All we could figure is that they were either really stupid or really lazy. Probably both.

We told the "movers" we need everything out of the house, but once their small truck was filled up, they left us with many items in the house. Again, we had to frantically move out the remaining tables, chairs items that they did not get as they got in their truck and left for break. Half of our household items wouldn't fit in their truck so they left them out in the yard of our old home for several hours while they went to lunch and made a trip to our new house. When these "movers' arrived to our new house, they had trouble figuring out which door to go into. They told us that none of the doors would work to bring furniture in and left it at that. My wife and I called Two Men and Truck to complain and send out a supervisor as the young kids that were "moving" us sat around confused.

At the end of the day they just emptied our stuff into the driveway and garage and left. We had to move the boxes and everything into our new house. Every box, everything was just dropped in a mess. Rotten stinking company, NEVER USE Them, the DO NOT CARE AT ALL. The pictures provided are items they did NOT carry out of the house or stuff they left in the yard that we had to carry. They simply did not take them at all. We had to do it ourselves.

When the movers showed up, they were a man down, and immediately started telling me that it was going to take longer. At most, what they had to actually do should have been a 5 hour job. They proceeded to lock in to the slowest speed possible. They managed to move only 23 pieces of furniture, in 8.5 hours. Didn't even get to the garage and basement. How did the company handle it, knocked $70 of the destination fee and a promise to bring it up in training. DO NOT USE THIS COMPANY.

I just made the trip 30 minutes before them (they were still loading the sofa when I left) and it took me 12 minutes. That would make his speed about 15 mph and half of the 6.5 mile trip was on the 15. Of course there is a financial advantage to pad the travel time because the travel time from point A to Point B is doubled by CA law. Not only that but my roommate texted me when they left the house and I know when they arrived at the storage unit. Simple fact, they lied about the time. So they charged me 54 minutes of travel time for a 6.5 mile move. Until it was all said and done, they wanted to charge me 3.5 hours to move a sofa, a bed, two VERY small pieces of furniture and 3 boxes and two garbage bags going only 6.5 miles.

Now, here comes the most insulting part of this entire experience. First of all, the movers tried to hide the fact that they had damaged my sofa. The damage was on the back top of the arm. When it came off of the truck it was on the dolly UPSIDE DOWN and the damage was concealed. Hmmm. Yep, they were going to just slide it right into that storage unit and I would be none the wiser. As irritated as I was with how slowly they were moving, that $40 tip was still in my pocket and I planned on giving it to them UNTIL I realized they tried to conceal the damage they had done. Okay now just to add insult to injury, the company wanted to give me $25 for my damaged sofa bed and no one said a word about the damaged door frame even though I had sent the company pictures of the damage. The insurance covers .66 per lb.

Who in their right mind would think a sleeper sofa weighs less than a small child (38 lbs. in fact). Then the driver refused to give me any paperwork because I refused to sign anything until I spoke to the office. When I did speak to the office they asked me to give them 5 business days to have someone get in touch me. I actually gave them 10 business days. It has been 2 weeks since the move and I can't even get a call back to file a claim for the measly $160 the insurance covers. Neither the movers nor the company have handled this professionally and you will be making a HUGE MISTAKE if you use Two Men and A Truck. Take if from someone with 18 moving experiences.

The operations manager came to my house soon after to look at the bed, and figure out what he would need to put it back together. He took pictures, and said he would be back out later that week. He claimed that he tried to contact West Elm to get the parts for the bed from them, and the bed was no longer carried by West Elm, so he would have to go to the hardware store and buy the pieces individually. This is not true, the bed is still on the website for West Elm, and was just advertised in an e-mail that West Elm sent to me. I didn't hear back from the operations manager for over a week, and my phone calls were not returned. It has been 3 weeks now, and I still have a bed that is in pieces on my floor.

One floor lamp was broken during the move, the movers pulled the cord off of the lamp, and said they would take it to the factory to be fixed, and return it to me. I have not heard anything about the lamp. The bottom door on my entertainment stand was ripped off the hinges, and the movers did not even bother to tell me about this. I also noticed that my cat's large climbing tree had not been delivered to my new house, and I was sure they had taken it. When I went back to my apartment that night, I found the climbing tree on the side of the road where the movers had been packing the truck. I paid a lot of money to use this company, and thought I was going to get a quality service.

I was willing to spend money to save time and our backs. Having all new furniture being delivered the next day, this was not a large or complicated job. The boys spend a majority of their time walking in circles and moved at a turtle pace. I will never use them again and will not recommend them to family and friends. Learn from my mistake.

After they left to head to unload at my new home they forgot a tool bag and turned around with no one at my home except my dog and let my dog out my house by leaving the door opened and unlocked. My dog was running wild in the street when I came back. I was heated!!! They broke my washer, dropped it and smashed the back in and neglected to tell me at all. It was only 1 1/2 yrs old and over $1,000.

Now I didn't see any movers while I was in the house. They had disappeared so I went looking to see where they were, and they were all in the back of the truck smoking and had been throwing the butts in my yard, so all my property was being smoked on. I am a smoker but do not smoke in my home, and I do not litter my butts. They are the worst company you can ever ask for. I was going to use a different company but the guy I spoke with on the phone told me not to that they had a bad reputation. Maybe he got them mixed up with themselves!! I will NEVER use this company again PERIOD!

Finally, when my wife offered them an extra $250.00 "under the table" they completed the job in 10 minutes! We paid the company Two Men And a Truck $800.00. The original cost to the company was suppose to be between $200.00-$400.00. The movers spent more time complaining than the actual moving. This was the most unprofessional and lazy group of "men" that I have ever done business with. I feel sorry for the manager or proprietor of Two Men And a Truck in the Alpharetta/Johns Creek/Cummings, Georgia locality. Will I ever do business with them again. Very unlikely. Will I recommend their services to a neighbor or friend. Never.

We waited a few days because it was a long holiday weekend and we wanted to give them some time, and then my fiancee called and texted him again. His response? His workers didn't know anything about it and neither did he. That was it. He never offered to replace them or pay us for them or anything. So now we can't use our desk and another table and they didn't bother to pay for them or replace them. They just blew us off. STEER CLEAR of this "company". Go with a reputable mover that stands by their work and is professional. It'll be worth the extra few dollars.

Original Review: May 10, 2016

We used Two Men And a Truck for our local move here in Columbia, SC. When we unpacked our large TV, which had been placed back in its original packaging by the movers at our old house and put in the truck and then moved into our new house by the movers - we discovered it was broken. They were the only ones who had handled it. The screen was cracked. We called the company and asked them to work with us on a claim for this. Instead of trying to help, they are hiding behind the fine print in the contract (not being TV addicts, we didn't unpack our TV the first day after moving in.) We are very disappointed in this company and do not recommend them. We had found them through reviews on Angie's List and thought they were a good company. We recommend avoiding them based on our experience.

End of the day what should have taken 4 hours took 8. What should have been an $1,000 move turned into a $1650 move. They blocked my doorways with heavy furniture & I couldn't get into those rooms to get boxes & had to pay a neighbor's grown son to come over & clear pathways for me. They broke my grandmother's dresser, they broke antique china, they broke frames to my pictures, they broke a dining room chair... the list goes on and on. Because they stacked heavy boxes of books on top of boxes CLEARLY marked China, they broke so many items that I don't have room to list them here. Also, because they refused to work faster, I was forced to leave items at the old address.

When I called them to complain, I was told someone would call me back. No one ever has. I was not given an apology but was told by "Nick" that he would talk to the movers on my job & get their side of the story & then would call me back... no call. I felt as if my stuff was being held hostage because they refused to even open the truck at my new address until I paid them in full. After they left, I cried because they had me so upset. I will NEVER use this company again & I will tell anyone who is willing to listen not to use them either.

When the two men arrived, the first thing they said, "What is going?" and I told them. They said that the electronics needed to be disconnected and the bed linens taken off, which I did. They went back outside. When I went to get them to tell them the bed was ready to go, they said they had called their supervisor and was told not to do anything until he got there. When he got there he said that there was animal feces on the floor. I told them there was none, which there was none. Just cat food that my cats had knocked out of their feeder. He said that due to health reason if they could reschedule until the place is cleaned and my stuff was packed. I told them that I could not pack until items were moved out to make room to pack things into the boxes I was providing, which I gotten from U-haul, and that I had to be out that day. He said they could not move due to health reasons.

I told them I can go and get them latex gloves and air mask if they were that worried, and he said they had them but still would not move anything. I told them I was disabled, and they did not care. I even offered to carry everything to the front door and they could load it onto the truck which I carried the chairs and the bed and box springs, but it did not make a difference. I expected a moving company to come in and move your items in a professional and timely manner, and these guys were too worried about putting any effort into doing the move, that I had to get a u-haul truck and hire 3 men to move myself. This was the most lazy movers I have ever seen in my life and will never do business with them ever and will tell anyone I hear that is moving not to call them.

They charged 150 dollars for tv to pack, it's not electronic damage it's mechanical damage, they don't know how to keep fragile items in truck without basic knowledge, they move the stuff. When asked about sofa damage, tv image, they said they are going to pay dollar or 2 per pound for damages. My tv cost 2500 dollars and my sofa cost around 2000 dollars, and also they damaged my dresser and also they are not taking anything about the door. When questioned they are offering 231 dollars for tv and sofa, but charged 150 dollars just to pack tv.

On that day a new crew came out to move our garage, this was a scheduled move, and they had to clean up the mess that was left by the absent movers from the 18th. Additionally their time estimates were way off. I would double the time that they provide you. This was the worst experience I have ever had with a moving company. In good conscience I cannot recommend this Company.

Finally had to use the pressure of disputing the charge with credit company and I receive call within 1 minute with office manager Matt yelling at me. WORST customer service from this franchise of Two Men and a Truck. He just called to tell me that I should go ahead and dispute the charge and I can't do anything as they have my signatures on payment. There is no intent from the branch to fix the damage caused. Would not recommend the Kennesaw branch with this terrible experience with office manager. No concept of customer service and will try to bully you in case of any issues with the move.

The men that did this awful job didn't put her bed back together like promised. As a business owner this is very poor business. You can't take upon yourself to charge someone's card without contract which was weird, no contract. These guys wasn't movers. They didn't pack anything. I could've packed better than this!!! Not going to happen. I'm calling bank in morning and getting my money refunded. This is stealing!!! You can't tell someone on the phone "This is what it cost." Bogus. It wasn't even close. The men that was unpacking told us that the guy in the office gives false information. We didn't get the discount. I'm contacting BBB on this company and calling bank to get money back that I didn't sign for. I am very angry and please don't go here!!!

Steven ** was sent to assess damage which took 10-15 minutes. The next day he said the company would not repair any of the damages. I paid an additional fee of $165.00 for insurance to cover the full cost on my furniture. I reached to the corporate office for assistance. I received an automated email that documents the email/call was received. I am now liability for a broken counter top and additional items without assistance from this company. I have move interstate with less issues! ABSOLUTELY THE WORST COMPANY!

This weekend the movers were to be at our house at 8:00 a.m., they arrived 12:15 p.m. and again think nothing is wrong with this. The first guy on phone said we should have loaded it last night but the trucks were out. Oh, so we should take the fall for that? This company really doesn't care but I will make every effort to get the word out.