Safe Ship Moving Services Reviews

They totally misrepresented the refund policy. We heard that we could cancel anytime without penalty. That they understand plans change when moving. We were not told that our 50% deposit ($1700) was not refundable. We would have never signed 4 months before our move because plans do change. So, when we decided to move ourselves 1 month before our move, we tried to cancel and we could not get anyone to respond. No services were rendered!! We then disputed the charge with our credit card company. We are still fighting to get our $1700 back!! DO NOT USE THIS KIND OF SERVICE!! You are better off hiring a large moving company!! These people are shameless. I am Vet and a RN--which they played on and made me feel like a was getting a discount for my service. I am so disappointed and ashamed that they call themselves a Vet run business!

SafeShip is a total scam operation. They bait you with a high quote, then “negotiate” it down to seem fair—just to jack it up days before your move. They charged me for stairs after I’d already told them I was on the third floor, then slapped on hidden fees like $75 for every 75 feet from the truck to the door. None of this was disclosed upfront—because their entire business model relies on springing charges too late to walk away.

The customer service team at Safe Ship, in particular Jake and Cory, were phenomenal! When an issue occurred with my shipment, they worked diligently and tirelessly to resolve my issue with the utmost care and compassion! I would highly recommend Safe Ship as they will ensure you, as a customer, are taken care of!

The guys with the truck were very friendly and took care of what was needing done. You may have to be flexible with your timeframe for the scheduled pick up. I’m not sure if today was a busy day for them but the pick up time did have to get adjusted from what had been provided the day before twice. Could have also been caused by third party booking.

Seth and Daniel were great, on time, professional, pleasant to work with. Paperwork was easy, explained everything before signing and the walk through was a breeze. Will be definitely doing business with them on the next move. I Highly recommend them.

Absolutely pressure selling and predatory practices by the agents and then getting told you are uninformed. Not BBB members and claim to be a good business. Discrimination of the state you reside in. Unprofessional management team. Belittling communication toward customers.

Friendly team and all hard workers. Buckled down and got me packed up. Took care to protect my things prior to loading into truck. I would hire this team again. Long hot day but they worked through it impressively!

SNAKE SALESMEN, STAY AWAY!!!! This is not a moving company. This is a broker. They were dishonest from the start. The con began when they told me that they just happened to need a truck in Telluride around the time of my move to Durango and that they could accommodate me. (see how they created urgency, if I wanted this great price I would have to jump on this time slot before it vanished). They gave us a too good to be true price (but that was because they were going that way anyway supposedly).

I would never hire this company for anything ever again: First of all, this is really my first experience hiring movers but they will tell you over the phone 5-20 days but in writing it's all 'estimate' so it could take much longer. They will say how they hire wonderful moving companies to do their work, but the company I worked with (Star line Trucking LLC) will not communicate with you, will show up earlier than when they said they would, and will also tell you 'it will arrive sometime this week' and it doesn't. I'm just tired of paying a lot of money for a service that isn't stress-free and doesn't bring me peace of mind. I will never move like this again!

I was calling to get a quote. The first representative was awesome. The second representative, which was a manager, decided to that he was going to berate me with an aggressive tone and became argumentative. So if you are looking for a really high priced quote, being berated and insulted….give them a call.

These guys are very professional and took care of my very nice things better than I could have imagined. The care they take in prepping each item so that once delivered it’s like the items have never moved and have always been there is awesome! Overall very happy with this company and would recommend to anyone.

We initially hired Safe Ship Moving Services — a licensed moving broker (DOT: 3475743, MC: 1139083-B) — to coordinate our move. After paying them, all communication ceased. Our calls now go straight to voicemail, and despite repeated attempts, we have never received a return call. Unbeknownst to us at the time, Safe Ship then sold our job to Quick Shift Moving without being upfront. The nightmare grew from there. Quick Shift Moving took possession of all our belongings — our entire household for a family of five, including furniture, clothing, personal effects, and irreplaceable family keepsakes — and assured us delivery would occur well before the 21-day window outlined in the contract. However, the 21 days came and went, at which point they informed us they count only “business days,” pushing the window even further. It has now been 27 days since they took our belongings, and we have been left completely in the dark.

Muslim and Ruslan did a great job! They helped move from two locations and went very smoothly! I would highly recommend using them! Thank you all for help in the communication to get this all working!

Ivan and Max did a fantastic job. Very polite and thorough. Prepared for the job and extra careful with my antiques. Quick and on time. Would highly recommend to anyone for their moving needs. Thank you.

We moved from California to Colorado using Safe Ship and Plymouth Moving Company, and I regret ever signing the contract. The initial sales call was incredibly reassuring—but once they had our money, everything changed. SafeShip (the broker) handed us off to Plymouth, and when things went wrong, each company pointed fingers at the other. We were quoted $16,000 after a detailed call, but when the movers arrived, they demanded $4,000 more. With no options, we had to pay. Delivery was late by over a week (we were promised 10 days), and we were stuck in a hotel at our own expense. Several items were damaged, and the insurance coverage we were told we had turned out to be based on weight—not value. A $1,200 coffee table? We’re being offered $84. Zero accountability. Total bait-and-switch. Please be careful and ask every question before signing. We wouldn’t wish this experience on anyone.

Great service, and wonderful cooperation. Would recommend them for anyone else's move. They moved things in very quick. Very respectful, Very courteous. Took very good care of everything and made sure everything's safe.

Arrived on time and loaded the truck quickly. Did a lot 4 bedroom house in 6 hours. Was able to schedule us short notice, one week out when our previous movers cancelled on us. Wrapped all furniture thoroughly before loading.

This review change is partly due to recent conversations I had with Jake **, a customer experience team member at Safe Ship. We had two productive phone calls after my not-so-pleasant experience with my move. Jake was assigned to rectify my situation and, after listening to my concerns, made me feel valued and understood. He acknowledged that he couldn’t change what had happened, but he was determined to help ease my frustration.

Without going into unnecessary details, Jake truly cared about my experience and went above and beyond by calling me back the next day and making an executive decision that aligned with my perspective. We both ended on the same page without any misunderstandings.

I had the worst nightmare of my entire life with Safe Ship Moving services. First they are not the ones moving your loads, they will collect your money and send you to this guy that will go rent a truck to take your loads, 2ndly the guy will charge you double of your initial price and will make you pay 90 percent of that amount. It's only one person parking your loads so most of your things will be breaking. Try to read your contract before signing it. I was forced to sign an empty paper telling me that will leave me stranded if I don't sign it and that was when my load was 70 percent parked in the truck.

The men who moved me were very kind and understanding! They took care of my furniture like it was their own and made sure to securely wrap and protect everything. They were fair with pricing and offered an overall great experience! Would recommend!

East and west moving company were professional and efficient with my long distance move. They were so kind enough to place all my unwanted furniture in my garage for easier disposal. This was my first experience with a moving company and couldn’t have even happier with their service.

Updated to 3 stars. I have a big move on July 1 or 2. My price changed for the shipping of two vehicles back to what I said I wouldn’t pay as I paid less with other carriers so they decreased it just for it to change again day of pick up. Safe Ship is moving my 2 bedroom house 900 miles back to my home state. I changed it from a 4 bedroom to 2 bedroom and they kept the $7000 instead of reimbursing from a 4 bedroom to a 2 bedroom. This was during the 3 day window to cancel as well. Their priority is taking your money.

The rep who created our estimate assured me that he would find me a company with a dedicated 26' truck for our move because our new apartment is in a gated community bordered by two highways and can't fit a semi. He DID NOT tell me that the movers would pick up in a 26' to shuttle it to an 18-wheeler. He DID NOT tell the movers about this issue. Imagine my surprise when the driver (who isn't even employed by the movers!) called me to tell me he can't fit the truck and has to charge me for the shuttle. Imagine my further surprise when, after going back and forth for a while (May 31 to June 18), neither SafeShip nor the movers gave a damn, but instead gave the ultimatum "pay for the shuttle, rent your own truck, or we gonna hold your stuff hostage and then it's gonna get REAL expensive."

We originally called for a quote, we booked Safe Ship. Our plans changed and we needed to cancel. We called to cancel within several hours of booking (definitely within the 72 hours required by Safe Ship). We were transferred around to several sales people and managers urging us not to cancel. They wanted to know our reasoning. One person said our cancelling was costing Safe Ship money and we needed a valid reason. Finally, the last person we spoke to told us we could not cancel today because the cancellation department had gone home for day. We were told to call back tomorrow. We called back the next day (once again within the 72 hour cancellation window) and were transferred around again to several managers asking why we were cancelling. Same song and dance.

Beware. Poor company ethics. I had purchased a move for my parents several months in advance, from Florida to Wisconsin. My dad died before the move and the company refused any refunds. Heartless organization. I have since learned they are also likely to apply many hidden fees and charge much more than any initial quote. Do yourself a favor and avoid this heartless and disingenuous firm.

If I could give them 0 stars I would - hands down a nightmare of a moving experience for an otherwise exciting move. It's the same story as every other bad review here, but please don't let yourself be smooth-talked by the initial reps like we did and think that other people grossly changed their moving supplies. We made a few changes and our moving estimate doubled. After telling them how we couldn't afford this and were debating bailing and leaving our initial deposit behind, they were magically able to remove a few hundred dollars (which I'm confused why this wasn't done initially?). We move tomorrow and are yet to be contacted by the people moving us. We had high hopes that going through a broker would allow us to move more cheaply and with less stress, but now we're spending way more money and with all our stress from SafeShip. Could not recommend this bait-and-switch model of a company less. Please learn from us and do NOT use.

I wish I could give zero stars. I will never use a moving broker again. After speaking with the estimator and specifically telling them that I have a 3-bedroom home and a shop with lots and lots of tools, they only clarified actual furniture pieces and that was it. The guy went on and on about accuracy and how great they were even after I expressed concerns about last minute Gotchas. Well, that's exactly what I got for my stupidity and trust in these people -- my estimate went from $10,000 to $25,000 TWO DAYS BEFORE MY MOVE!! Who has $15,000 just lying around??!! I implore you to stay away from these scam artists. They lie and hang you out to dry and do nothing to fix it.

I spent 4 hours on the phone videotaping room to room with the estimator to get my original quote. 4 days before the move they called and said that the original guy screw up the quote. The cost went from $8000 to $15000. See attached. I tried to upload the estimates but the system wouldn't allow it

I will start with the positive. It will be short. The company that Safeship brokered for the move did a good job. That is the full extent of anything positive about Safeship. They are, in my opinion, incredibly dishonest. Here is what to expect if you deal with them. You will get an initial quote after a video call with one of their sales reps. They will tell you this price is what you will pay unless you change something. That is a lie, that only becomes clear later in the process. They will, of course, expect a down payment. For the down payment, they will accept usual forms of payment.

We contracted Safe Ship Movers for a move from upstate New York to Washington, DC. We are a dual military family. My wife has to PCS ahead of me, so we were splitting our household goods in half. Safe Ship Moving contracted the packing/pickup to Pack & Care and Fabri Express LLC, respectively. Long story short, the movers that they contracted stole our engagement and wedding rings. The company has not made this right in any way. If anyone from these two subcontracted companies comes to your move, watch them like hawks, take pictures, or better yet, keep them out of your home. These people should not be trusted. Hoping the police will do better than Safe Ship Movers.

Safe Ship Moving is a Fraud. They signed a BINDING Agreement with me based on WEIGHT for an artificially low price. They sent a literally fraudulent a completely made-up inventory list to the Carrier for pickup despite having the REAL, excessively detailed one, in their possession. They then proceeded to send a CUBIC FEET based Carrier who did not honor the Weight based contract and tried to increase the price by. . . Wait for it. . . $20,000 on the spot! I sent them away because they could not honor the contract and they also blamed Safe Ship for not sending the right carrier OR informing them of the inventory, which was essential to make sure they had the space.

If there was a way to give this company a ZERO, I would. We recently moved from Midland, Texas to El Paso. We had a bad experience with our move to Midland, so we decided to hire a professional company to help us. Be advised that Safe Ship is NOT a moving company. They charge you to FIND you a mover. We could have saved thousands of dollars by just finding a company on our own, but we didn't understand how this business works at the time. I called and spoke to a gentleman who took down our information about what we were moving. We had a lot of stuff to move. He said that, luckily, there was a large truck similar to the big Mayflower trucks that would be moving a family to Midland and it would be easy to just have that truck pick us up on the way back to El Paso.

Stay away, this company is fraudulent and will not complete the move. Quoted us 3x the cost just the week prior to the move and had to cancel. Literally went from $6800 in February to $24,000 in June. This company is the worst of the worst scum of the earth's, stay away as the contract price will triple just days prior to the move.

Bait and switch, too many people involved. Did not know they subcontracted, I was moving from Delaware to Florida. First of all they were supposed to be there at 12, they showed up at 5:30 which screwed my plans, I needed to leave to get to Florida. They were there until 11pm and I needed to do some things after the garage was empty, I needed to leave at 6 am to get to Florida for my settlement on Monday. Not only that, somehow my price doubled, didn’t have any furniture moved. Definitely a bait and switch, almost 4000 dollars to move boxes and pictures. They are supposed to deliver my furniture tomorrow 6/9/25 and it’s 3:00 and haven’t heard a word from them. Also I have to pay cash for the balance, something is off and I WOULD NOT recommend this company to my worst enemy.

We sought out Safe Ship Moving Service to move our daughter's belongings and they gave us a fair price at the beginning but three days prior to the move they increased the price by one third for a few extra boxes. They hired Cita Van Lines who did the same by hiring a third party driver who tried to extract an additional fee for "shuttling" the goods to our final destination even though he could have delivered as planned. DO NOT USE either of these companies.

Be very wary of using Safe Ship Moving Services. I should have done a better review before signing an agreement with them. The Sales Person that worked the quote with me was knowledgeable and courteous and assured me that Safe Ship had done thousands of moves and that my possessions would be in the very best of hands. The Sales Person assured me that they would be my personal contact during the entire process and any questions or concerns would be personally handled by them. I bought the ** hook, line and sinker. As the agreed pick up date approached it became necessary to push this date out. I sent and email to the Sales Rep that had personally guaranteed their support throughout the process. No Response. I called the phone number I was provided.

Updated on 06/23/2025: I received a call from Safe Ship today and my review for them stands - veterans & others beware. The rep basically told me that it was my fault, I should have known they were only a broker. I didn't know that meant I needed to do full research on the companies they assigned to me. What was I paying them for if I had to do extensive research anyway? Didn't they vet & help me w/ any issues on the company they paired me with? He insisted their website clearly states that they only connect me w/ a carrier & they're done. I've been over it line by line, it does not. He said "well didn't you look at the contract". Yes I did. It doesn't say that once Safe Ship gets their money they are done either.

The whole experience with going through Safe Ship was traumatic! I would be giving less than a two star if not for the delivery crew and driver. They were efficient, professional. However all the rest of the experience was awful. You call and go over your needs with a phone representative (this is a broker company). We were on phone for over two hours, going over what was to be moved AND I sent pictures. Then when we agreed and signed papers, it was all hell from there.

Safe Ship movers promised a smooth move but delivered chaos, my furniture was scratched badly and the crew was careless and loud. After reporting damages, they refused to acknowledge or fix anything. Their communication was dismissive and disrespectful.

Late by 3 days. I missed work because of everything on the truck. If I would have known better would have gone with a totally different company all together. Next time I move it will be with a company that actually drives like they say they can and I will pay attention to reviews.

I had Safeship outsource my home move to Royal Moving Company, LLC. Initially, I had a promised a time for pickup. They came the next morning. Had too much on truck then strapped a handcrafted headboard to the back of the truck which my things went to a warehouse. 3 weeks later, I received my belongings. Customer service is awful!!! Not one person transferred me to anyone. This is the most awful experience I ever had. I was recently divorced on top of the stress I had. They do not care at all! I will be speaking to an attorney.

DO NOT GO WITH THIS MOVER!! Safe Ship Movers will give you an offer to get you to give them a Security deposit, then a 3 or 4 days before the move they will call you to get an “update” and then use legal jargon or some excuse to raise the price of your original estimate by $1500 or more dollars! Their customer service is also extremely unprofessional and tries to get you to quickly agree to things that are not beneficial to your move. There are 100+ movers in America and use someone else as this is easily one of the worst Moving companies out there!

We chose not to use Safe Ship because the sales rep said that they handled your move from start to finish. They don't. They subcontract their moves so they cannot be responsible for any issues that you may run into as your claim is with the actual carrier not Safe Ship.

I had an extremely disappointing experience with Safe Ship during my recent cross-state move. From start to finish, the customer service was abysmal. It was nearly impossible to get consistent information, and every time I called, I was given a different delivery estimate by a different person. No one seemed to know what was going on with my belongings.

I used Safe Ship moving services for both our auto shipping and our cross country move. The person I spoke to on the phone who sold us on the move was great! After I signed on the dotted line, everything has been terrible. Our car did eventually make it to our destination and the actual company was great, but safe ship promised me a $100 partial refund on the shipping and it’s been two months. Nothing, despite several follow up calls and several promised for the refund. Ridiculous. My car also showed up 4 days late.

Do not use Safe Ship Moving company. You have to put $$ down a percent of what they quote you and you have 72 hours to cancel. We’ll, how they get you is they call you 3 to 5 days before your move to get an accurate account of everything thing you are moving and they raised my original quoted price by 3X the original quote!! Now I’m fighting to get my deposit back, as I cancelled them.

My experience with Safe Ship Movers was horrible. I received an initial quote and then two days before my move via a QA audit My move price doubled. I had no choice at that point in time to comply, but I expressed serious concerns. I requested to speak to a manager, and that was difficult at best. I finally was contacted by their director of QA who took down information and has never called me back.

Wish it could be 0 stars. They deceive over the phone to get you to sign contracts. READ ALL FINE PRINT or you will pay for things that you won't actually get, like expedited shipping. I was verbally told my move would happen on a Sunday. My movers came Monday at 7:30 pm and didn't leave until 11:30 pm. I was told that my $1000 expedited shipping would show up on a Thursday, and it showed up on a Saturday. It is technically in the 4 day window because Saturday isn't a business day. It's deceitful, shady tactics to get you to spend more. This review is written without knowing if I've even gotten my belongings without damage. The customer service has been worse than bad.

Very shady brokers. They don’t move anything. The exorbitant amount they charge upfront, is their fee, and not a move deposit, as I mistook when I signed their contract. The movers (101 Movers Corp) who arrived, were shadier, and immediately jacked up the price of the move, stating that the estimate did not include several things (a standard tactic as I discovered later).

They did an excellent job resolving any issues I had with the service. Rest assured your concerns will be resolved.

I called to request a quote for my move and had a highly unprofessional experience with a representative named Steve. From the beginning, he was condescending, dismissive, and more interested in talking about what he thinks he knows about my situation rather than what my moving needs actually are. He came across as extremely pushy, and when I attempted to set clear boundaries, he abruptly hung up on me. Moments later, he called back claiming he did more research for my situation and the cost would be a lot and that he wanted to make sure I could financially afford the move and that earlier a “communication disconnect” was between us.

Safe Ship was actually a major pain to deal with. I was told when I contracted with the that they would be there for me for the whole move. Well, guess what. THAT DID NOT HAPPEN. I visited with a QA individual who gave me the TOTAL runaround. My quote went up after the initial quote by $2300. Needless to say, I was very upset. I did finally find ONE individual (JAKE **) who stayed with me and stayed in touch with me till the whole process was made right. THANK YOU, JAKE. The rest of the Safe Ship individuals are absolutely disgusting. I really don’t know how this company stays in business. I have yet to have my items delivered so I will see how it finishes up. Beware of Safe Ship Moving.

I have tried to reach Safe Ship to discuss the horrific company they contracted to do my move... However, the have never reached out to me... I'm a Sr. with disabilities and this move was very traumatic. Ask who they are going to subcontract your move BEFORE PAYING& SIGNING UP WITH THEM! Only 17 items, all boxed.

I am a Daughter of a Vietnam Veteran Marine, this Company that likes to throw around the fact they are Veteran owned should be ashamed of themselves with the way they treat people verbally, what I experienced today has myself and family so upset. TOTAL SCAM, this review is not the end of it for me, I am taking it to everyone and letting it be well known how they do not have Honor like our vets. Quite the opposite and changing prices by a few thousand dollars last minute! The logistics man Ryan D. Was nasty, sarcastic and rude because he had too much work and was mad he just wanted to go home. It's not my problem he has 16 jobs as he put it etc .. There is not enough space here to put all the information but I am not letting this treatment I got go!

I reached out to them for an estimate on moving my 3 Bedroom Condo from Chicago to Indianapolis. The person who provided my estimate used my Zillow posting to give an estimate. Now I have never hired a moving company to move across state lines before so I'm not overly familiar with the process behind pricing so I was putting my faith in the gentleman who said he has been doing this for 15yrs. He looks at my posting and reviews it and tells me I should be quoted 600 cubic feet. Sounds good to me as I have no idea as to how much cubic feet of space I will need. I told him we had 5 TVs and a fair amount of boxes but his estimate on boxes sounded fair enough. He told me to name my price and I said 3500 to which he said, "I can do just shy of 3800."

Safe Ship deceived us from the moment we began speaking to them. They subbed out our move to another company and never communicated with them about the things we spoke about. It was the WORST moving experience of my life. Everything was damaged and missing hardware or outright broken. We had a $28,000 claim and were offered $75. Lies.

I recently used Safe Ship Moving to coordinate a long-distance move, and while some parts of the experience went smoothly, others left much to be desired. Safe Ship is a moving broker, not the actual moving company, and while that isn’t inherently a problem, it does require exceptional communication and transparency — which, unfortunately, was sorely lacking in my case.

I am completely beyond frustrated. It has been 37 days since I stuff was picked up in Mississippi. It was supposed to take no more than 12/15 business days to bring it to Colorado. First no one at Safe Ship returns calls, or they put you on hold and never come back on the line. If I can finally get ahold of someone, they keep telling me you will have your stuff next week. I have left Gianna G. 2 unanswered voicemails. I got in contact with the moving company last Friday No Borders Moving and Storage and was told my things were in Texas and that I would have them this week.

Safe Ship was awesome from start to finish. From Jackie to Kevin setting up my move from NY to NC making sure I had everything I needed. They were courteous and professional. The movers worked like lighting, they were super efficient and handled everything expertly. From Mostafa in NY to John in NC they are the best, esp John, he rocks!! They were worth every penny and then some. You can't go wrong!

I read all the reviews and believed this was an honest company. I spoke with 3 different staff members and was completely honest about how much stuff we had. I wanted to make sure we got an accurate quote. Now -- three days before we move -- I learn that the price will be $10,000 more!! To make matters worse the person who delivered this news was rude and dismissive. I am furious. What a horrible experience.

If there was a zero rating that would be too high. Absolutely the worst experience of my life. The most unethical company I’ve ever dealt with. Two days before pick up they doubled price enabling it impossible to cancel or retrieve initial deposit. Sales rep disappeared. Customer service is non existent. Accused me of ordering the wrong size truck??!! That’s their job!! My inventory was actually less than original order and yet??. Dept of Transportation needs to investigate these crooks as well as Attorney General in Florida.

Started with a quote then tripled in price. Don’t get fooled by the Military owned, they could care less about the Military. They are crooks. Stay away from this company. They are as corrupt as they come. Once they get your money good luck getting anyone on the phone.

Customer service WILL NOT help and will continue to hang up after they get initial deposit. JOEL says no one is above him besides the owner and will not coordinate correctly with the family. Had this service for my grandmother "ordered" who is blind and can not do herself was legally binding and their attorneys will win if I don't pay $7,500. DO NOT WANT TO FOLLOW THROUGH WITH THE SERVICE OR LISTEN. JOEL is the only person he said that made decisions with NO ONE ABOVE HIM!! REFUSE TO CANCEL. THEY WILL NOT ANSWER CALLS AFTER THEY GET THEIR MONEY. JOEL did offer to let me stand and look stupid if I want to go to their office in Boca Raton Florida since I'm from Indiana.

Hi. I left the review before my stuff arrived for the pick up. But for after the moving finished, the drop off, my review is not the same when I got my stuff in Florida. They disassembled an aluminum wardrobe and the parts arrived dented and damaged. I tried to talk to the guy who was here, but he said he was just driving and he was not the responsible for that.

There isn't enough space for me to write all of the horrible issues we had with this company for our out of state move. Don't fall for the family owned/veteran owned ploy. The service you will receive is horrible, the worst experience I've ever had. Your salesperson will tell you how wonderful they are, and that their customer service is the best, and give you their number too, in case you need them. Customer service will put you on terminal hold or disconnect the call after placing you on hold, when you call to find out anything (I've lost count of how many times this has happened) and your salesperson will never answer the phone or return your call again.

Safe Ship Moving Services. High pressure sales tactics. We were on the phone with this company for a half hour and the first quote was $5800 with a deposit of $2145 to move my household 25 miles. When he realized that I wasn't going to accept the first quote it dropped to $4307 and finally to $3900 if I accepted the deal with the deposit right then. I told him I did not like high pressure sales tactics and wanted to speak with at least 2 other companies. He goes into another diatribe about what a great deal he was offering then practically hung up on me. If I wasn't convinced not to do business with them I was before he hung up.

Words cannot express my disappointment and agitation your company has given me over the past weeks. April 25, the dispatcher called with a time of arrival to my SLC (Salt Lake City) address to be between 10-2pm that day. At 10:30, I received a call with the news that the driver pulled over and was sick and that a new driver or team would have to be called in their place. They NEVER called me back that day. I had to call that evening to reschedule for the next day. However, the next day I had a wedding to attend. A team of people came to the address 1635 Yalecrest as planned. They had all the goods in their truck by 1pm. Then, they waited in my driveway for TWO hours to get the receipt from their HQ that never arrived! During this mess, Ilia, the dispatch guy, promised me a discount for all the confusion. I had to get your crew off the property to get ready for the wedding and attend it.

Please do not use SafeShip!! They outsource movers, so it isn't even them. We had 2 different groups for our move (one to pack and load up at our original location and one for unloading at destination - the 2 do not know each other). We had lost items and no accountability from either company. After weeks of trying to get in touch with Safe Ship or Ciao Bella (the actual movers), we submitted a claim document where we stated the situation, in detail, and our lost items. They came back with a settlement agreement of $18!! The lack of communication, the lack of accountability is disappointing when we paid over $3k for this professional moving service. I highly recommend avoiding working with Safe Ship AND Ciao Bella Moving, LLC.

I secured services through Safe Ship. I should've read more into the reviews about the company. I was quoted a certain price. Paid the amount. 2 days before scheduled, Safe Ship contacted me to verify my load that was scheduled to be moved from. Nebraska to Virginia. They informed me that I had more than what was originally quoted for. I had to pay an additional $600.

Looks like you can only get a quote from this company if you move forward with them on the phone. Otherwise, their "Logistics Manager" will rudely hang up on you! Extremely poor customer service and very aggressive sales tactics!

I would rather give this place a minus 5 stars. This place is horrible. When I changed my mind a week after hiring them, they would give me my money back. Then they add on another deposit fee of $1000 and then they want me to pay another $3000 for the labor fee on top of the other $2000 I couldn't get my refund. So over $6000 they charged me instead of the $4400 they quoted me on and then I would of had another mover it for half the price what these crooks charged me. I don't even have enough to tip the workers. This place and company sucks and I would love to get the Better Business Bureau in on this how this company robbed me blind. I wouldn't recommend this company. Don't trust the internet. The internet said this was the cheapest company. HA THAT'S A LAUGH. I didn't know it was going to cost me an operation to do this.

The unpack movers were efficient and friendly. Arrow really made up for the slow pick-up.

I am in awe of the stellar reviews but in agreement with the bad reviews. I agree with the bait and switch...given one price that drastically changes right before move. I was initially told one price and that I had plenty of room to add so much more. Then week before move when I reviewed inventory it went up 3,000.00 (double the original price) and I had to decide while on the phone how much I wanted to get rid of to bring the price down. I tried to explain I would need time, at least a few hours, to unpack stuff and and repack. Nope, he didn't have time and wanted an answer now...I felt like I was dealing with a pushy car salesman who could have cared less about the original price given and the statement that I had so much more room.

Do NOT use this company. First they aren’t the movers and second they doubled the price from the quote 2 days before the move. Finally the main reason we hired movers, to disassemble large furniture, they are now telling us they do not do. Please save yourself. It’s too late for me because I paid a deposit that I can not get refunded, but I hope I’ll help someone avoid this company. I have a feeling they purposely waited until it was too late to get our deposit back before doubling the price.

I called to book a long distance move but repeatedly told the woman I spoke with that the move was not finalized. My job was discussing transferring me, but it wasn't set in stone yet and I wanted to prepare. The woman on the phone said I would need to put a deposit down at the time to lock in the winter rate for the move, which would be much cheaper. She then assured me that the deposit was refundable after I asked multiple times. My transfer ended up being cancelled, and when I called to cancel they told me the deposit was nonrefundable but that they would "Review the call." I was told that the call had been reviewed and that was not what the woman said, and when I asked to hear the call I was told they could not share it with me. This is absolutely disgusting. The deposit was roughly $1,500. For a company that prides itself on its values -- this speaks a LOT about what those values really are.

Updated on 05/09/2025: After posting several complaints about moving broker Safe Ship and Only 1 Movers, they contacted me and offered me $800 to remove my negative reviews and give them a 5-star remove. Basically they want to pay me to lie. I would be VERY wary of any positive reviews about these companies. They will rob you!

This company is completely unprofessional. After a 50% deposit they demanded another 25% at pickup (never disclosed) and then wanted payment when the truck delivered (several days later than promised) without opening the truck to verify everything was there. Then wanted a verification of delivery before the boxes were counted. As a final insult, added $75 because the walk in the self storage facility was “greater than 75’” DO NOT USE - TRULY AWEFUL EXPERIENCE.

I hired Safe Ship Moving Services to move my household belongings. I signed a contract in November 2024, the move wasn't going to happen until 12/26/2024. On 12/24, I received a phone call from a person (I have his name) there informing me he was increasing my contracted rate by $6700.00. When I asked why, he said he had reviewed my belongings on....get this....Zillow; which is a real estate website and he stated I had more items than listed. A photo video was done at the time of the contract signing and I was furnished the list. I said that was ridiculous, because I had gotten rid of items.

Absolutely terrible experience. I was given 24 hours advanced notice that the movers were coming as expected. A few hours after the notification, I get a call from the carrier saying he was going to arrive in an hour... what?! Luckily, I was mostly ready to go, but they really pushed me to do it right away instead of the next day as planned. I tried calling Safe Ship to verify this was the correct truck because it was a different carrier than I was told would be there the following day. 20 minutes later, I get on the phone with someone who promises to get an update and call me back in five minutes. Never heard from her. I call back again, and 20 minutes later, I'm disconnected. I call back a third time, and twenty minutes later, I'm finally connected with someone who verifies it's the correct truck. An absolute mess in the middle of a work day.

Red warning. Only choose if you want to be cheated. They quoted me 2000 for a move, then 2 days before the date when there is no option to back out bumped it to 2500, in actuality charged 3600, amazing.

Because of a military career and then a civilian job that involved moving, I have moved a lot in my life. Safe Move was the worst and the most expensive by far. They are just middlemen who jack up the price. Their claim that they take care of veterans is a complete joke. To start, they did the estimate by phone (don’t be stupid like me, NEVER do a phone quote). They told me the estimate would go down if I got rid of some heavy furniture and appliances. They called for a second phone ‘walk-through’ of the house; I told them I got rid of the furniture and appliances, but instead of lowering the estimate, they jacked it up an additional $7000!!! Every other moving company I have used had a policy that their estimate could go down, but never up (unless I added things). At this point, it was too late to switch movers. I thought it couldn’t get any worse, but I was wrong.

I would not use these scammers. They say they are veteran friendly but they are not. They have many additional charges. They outsource the company Interstate McKenzie Movers is absolutely disgusting. I am going to the attorney general next. No return phone calls. On hold for astronomical amount of times. Of course when they are taking your money? They can't call you back fast enough. Do not use them.

Initial communication was exactly what I had expected based on earlier conversations about what to expect. The pre-moving inventory was thorough and everything was communicated clearly. Things weren’t as ideal once the designated moving days got closer; I had expected the 24-hour notice that I was assured I would receive but I ended up getting a 16-hour notice. That might not be a big deal for some but it is for me and it caused some issues with other services I had lined up for my move. The timeframe I was given wasn’t clear and based on what I was told, I expected the truck to arrive at the time specified.

Great service, very helpful. They worked around complications which was helpful. I think they could not have done a better job. I would recommend their service. Very friendly staff called me and made the packing work.

While my initial experience was frustrating due to unexpected last-minute fees and unhelpful customer service, I was very pleased with the follow-up I received from their dedicated moving partner, Rigo Moving Company.

This has been the worst experience of our lives! The entire process was riddled with issues from the very start to the 2nd delivery day. It all started with Bernard their CS rep. He reeled me in, hook, line and sinker. Stating they have a 9.9 rating and that they give veteran discounts. We chose Safe Ship because they veteran-owned and -operated company. I thought WHY would they screw veterans over. However, my experience was NOT anywhere near a 9.9 rating. I gave them my inventory over the phone on 1/23. Being as thorough as I could. I thought the original quote was not bad for a 1343 sq foot, 1 floor, 2 bedroom, 2 bath apt. moving an hour and few minutes away. No fridge, no stove, or dishwasher. Only washer, and dryer.

Everything went smooth. Great job. Customer Service very hard to contact via phone. Tried to get a call back after being told the wait time was over 10 minutes. Never happened! Hope you are more responsive when we try to schedule delivery. In person or when you call is great but you need to answer your phone! Halfway through move, expect update after delivery.

Good communication, came on time, respectful and well-organized professionals. Could not be happier. Explained the entire process and discussed all of my concerns with me. Quickly and professionally wrapped and moved all of my stuff.

This company is horrible! I was considering possibly moving next year. I was verbally promised a full refund by a sales associate named Caleb at any point, after declining their estimate because their refund policy stated refunds would only be given within 72 hours. I have it documented in an email that I would be fully refunded. They are now sending me in circles, telling me that it's been too long for a refund and they won't let me speak to Caleb or pull my call with him. It was a $1,700 deposit! This company's customer service is great at bouncing you from associate to associate, but horrible at resolving issues! I do NOT recommend using this company, despite their other positive ratings!

Only Frank with Ciao Bella Moving has been extremely helpful and friendly in assisting me with all issues! Thank you Frank. You are restoring my faith. I look forward to continuing our dialog. 😊

You will go over what you want moved in detail. Then they give you a total and you tell them no I will go elsewhere. They lower their price to meet other movers. Then week later you have to go through the house with video and they say the price again that was 6,000 higher. How does it go up $6000 when you listed everything they later video. I asked for my deposit back and they said it Is past 72 hours and can’t give refund. After an hour of intense conversation they lowered it 5,000. So still 1,000 higher. Then at the delivery site they asked for more money to go up to 3rd floor when that was already known. I have moved several times and this was the worse move ever. They constantly try to up the price. I will never use them again. Shame on Angie for recommending them. That site is supposed to let us know the good companies.

I called Safe Ship and without doing homework agreed to use them for our move from California to Iowa. Paid the upfront amount at that time. Later got a call to review what we were moving. Paid more Again. When goods were picked up still had to pay more again.. Goods left our home in Sacramento area to Los Angeles. Never left California. Family situation resulted in not moving. We had the goods returned to the same address. At that time we paid more again at drop off...total amount near 8K dollars..I called several times with no help. One person said it was not their fault we didn't move.. All we wanted was a partial refund. Just wasted $8000. Huge mistake choosing Safeship..Do you homework. They are just a broker not the one that actually moves you. Please don't make the mistake that we made.....major rip offs.

After weeks of discussions, Safe Ship worked to resolve all of the issues with our move. I appreciate our customer service rep, Jake, for his empathy, professionalism, and dedication to making things right.

FRUSTRATION, INCOMPETENCE AND NO ACCOUNTABILITY! If I could score Safe Ship a negative number, I would. Using Safe Ship with my last move (I have had many moves, including an overseas move) was nothing short of horrible and extremely frustrating. Not only did the people who showed up at my previous residence damage walls and flooring materials - which they shabbily tried to repair, they failed miserably in protecting my furnishings from damage during travel. Additionally, I got to go around and pick up cigarette butts, that belonged to one of the movers, after they left, from my previous residence front yard. That was a fun waste of my time. When my belongings arrived at my new residence there were so many damaged items, I lost count.

Alex with Fabri Express is extremely professional and his team are thorough with their service. They were careful with my belongings and made the process simple. I recommend Alex to anyone looking to relocate their furniture.

We hired Safe Ship Moving services because it's veteran owned and that's important to me because my husband is also a veteran. We were moving from North Houston area in Texas to Fayetteville NC. We bought the top tier package which included having them pack up our small 2/2 house. We had packed up the majority of our stuff leaving then just the kitchen area. We had separated the items we needed to drive to NC with our service dog. 1st off 2 out of 3 guys didn't speak or understand English! The guy who did speak English was loading up the detached garage far from the other 2 men who didn't. We told them to not pack a couple of bags because it was coming with us..After they finished the kitchen we realized that they had packed the dog's food and meds that we needed for the trip there. So, we had to spend an extra 100 bucks for their mistakes 😕.

Safe Ship Brokers along with Nationwide Moving, were awesome for me today. They were extremely professional and provided excellent customer service for me and my family. It was a pleasure working with them and I highly recommend them for any future business. Thank you Nationwide.

Safe Ship was very proactive in arranging my movers. I was very happy with Arrow moving services. The only thing was that my clothing was not included on my inventory and I had to pay 405.00 extra for wardrobe boxes and materials. The communication was very good with Safe Ship. All in all I am pleased with their service

I inquired about a quote for this moving company and was eventually transferred to a manager named Joel who significantly pressured me into committing and putting down a deposit. I conferred with a family member regarding the deposit. I explained to Joel that I needed to do my own research before putting down a deposit and that we would contact him at a later time regarding our decision. Joel's attitude immediately changed due to not being able to take advantage of a young, inexperienced female. Joel acted unprofessionally and insulted/disrespected my family member due to them convincing me to hold on a deposit. After my research, they were overpriced and I ended up finding a cheaper company to assist me in my move. Do not recommend.

Safe Ship Moving Services and No Boarder Moving & Storage worked diligently to resolve my claims dispute for damaged items. I was contacted by both parties to discuss a resolution to make me whole or assumed property value. The owner of No Boarder Moving & Storage reached out to me personally with the utmost respect/concern for making things right. Yes, like all interstate movers, they accepted liability for damages to my household goods during an out of state move. I was compensated by the company, agreed to a settlement under released Value. The owner worked with me and ensured that I was going to be made whole for damage items reported after my complaint. I am satisfied with the outcome.

With having only 2 people they were able to load up 2 locations very quickly. They took a lot of time making sure things were wrapped up nice. They were very thorough taking pictures and videos of everything before and after loading.

So glad we used Safe Ship to ship our things!! Eugene & Assylbek were completely fast and efficient! They are TRUE PROS when it comes to knowing what it takes to do this job! There's no number high enough that I can give them!

I am writing this negative review because of the experience I encountered with first class movers. At first I was in a sense forced/pushed to write a good review at the time of pickup (December 2024 - Sammamish, WA.) and when my things were delivered to (January 2025 - San Diego, CA.), some of my items were completely destroyed, damaged by placing heavy items on top of my brand new desk I bought months ago. My printer cart wood was split in half and I can’t just purchase the printer cart alone, a desk comes with it and the cost was around $500.00 (Amazon price) for the set. They also damaged my lamp base (Amazon price $60.00), picture frame broke ($15.00), 10 quartz install cover handle was smashed/cracked ($150.00), 32 shoes, wooden shoe rack (Amazon price $120.00).

Upfront was a very good and professional experience with a lot of communication. When it came time for the actual move several things told to us never happened. First, we were told that someone from the moving company would be out 4 to 5 days prior to assess what needed to be packed and moved. That did not occur. Secondly, we were told that the movers typically came by 10 AM. That did not happen. Thirdly, we were told that we would receive a call 24 to 48 hours prior to the move. That did not occur. I had to call them to find out that the move was scheduled for the next day somewhere between 3 and 6 pm. Cannot recommend this company,

As we all know, moving can be very stressful and along with other factors I spoke out with some unkind and unhelpful reviews. Over the past few days I have been in contact with Safe Ship and their team as well as with their partner, Quick Shift Moving Inc. and have resolved all issues and at this time am very satisfied. I have to add, that Sandy, with Quick Shift Moving has been a pleasure to work with and their moving crew, headed up by Junior are the best!!! Both parties have gone way out of the ordinary to ensure my move has been successful and stress free. Thank you both!!!

It was a wonderful experience working with Safe Ship. Everyone was so kind, friendly, patient, and helpful. They really care about your experience as their customer and they ensure that you understand everything with your move. This was my first time hiring movers and I would use Safe Ship again!

Nick & Keril from SafeShip Company were great! They were very efficient and kind!! They packed everything together they were quick, kind and left us with a wonderful experience. They were professional!!!

Alex and his team did an excellent job with our move. They took apart our furniture flawlessly and everything was packed well. Only a few minor items in boxes were broken after a multi-state move, and all major items look perfect. Safe Ship Moving made a stressful experience as painless as possible. Overall, we would definitely consider using them again!

I highly recommend Safe Ship Moving for my cross-country move from Maryland to California. I couldn’t be happier with the experience. From the moment I requested a quote, their team was responsive, clear, and upfront about all costs—no hidden fees at all. The movers (Darwin, Segundo, and Arthur) arrived right on time, were extremely professional and respectful. They handled everything with care, wrapping every piece of furniture expertly. I really appreciated how stress-free they made the whole process. If you’re looking for a reliable, honest, and efficient moving company, I highly recommend Safe Ship Moving.

Our previous review was forced (Tariq from EZMovers asked multiple times for the screenshot of the review on the day of pick up and we felt forced to provide a good review as all of our possessions are in his hands), so we wanted to provide our HONEST review now. We were very excited to work with SafeShip company after seeing the high ratings and that you were a family- and veteran-owned and operated company. During the estimate, we were pressured to provide an inventory on the spot. we were told a deposit must be made immediately or else we would risk losing the "discount" we were being given. We requested time to think it over and were denied.

Safe Ship made my decision very easy to use their services. I was anxious about using them because they required a deposit when you book, but all of the follow up the customer service agents have with you is so reassuring. The team they also chose to pack and load our things were absolutely amazing. They were friendly and understanding, and most importantly were so careful with all of our belongings. Will definitely recommend/use them for the future.

The guys were great! Christian and Manuel were very personable and friendly. The other young man didn't speak English but worked hard, as well. They were all very fast and seemingly read each other's minds as they worked together!! Great team‼️ The only thing that I didn't count on was that they left with my key fob but I was able to get it replaced shortly after I discovered it missing.

Excellent moving broker and even better being connected with East West Moving Co. Assan and Adam were professional, efficient, and kind. Each call with Safe Ship was efficient and transparent. A great deal for my small, but far move!

Mr. William ** of Safe Ship Moving Services pulled the whole bait and switch routine. Safe ship implies that they are a moving company, takes a deposit for your move. However, the deposit is actually a "broker fee" which is never told to you. By the way, Mr. ** is not a licensed broker in the state of Florida either, so he should not even be collecting a broker fee. Then, when the movers come, they conveniently find ways to add additional fees (about as much as the broker fee).

VDMD Van Lines packed and loaded all our items for our move. They were on time, careful, professional and friendly. They worked quickly. The two men worked hard. They padded all our furniture well. I recommend them to anyone who needs their services. Our belongings will now go into storage for a month and I am confident that they will also deliver with care.

I was first quoted 3K for a 7-mile move of a 2-bedroom apt. After I signed up, my quote went up to 4.5K. I emailed my rep, which is how they operate, and asked to make edits to my quote, as I was going to move more items myself. I did this 3 DAYS before my move, and never got a follow-up. They called my move Long Distance (7 miles), I was hit w/ 110.00 extra for TV's (which I had asked to be removed a week prior), the actual movers (contracted party) charged me 285.00 extra for fuel (7 miles). Nickled and Dimed, wouldn't help me on the front end or the back end to make it right. I tried to call after the move and the "manager" read from a script. No help. Finally said she would need to get the paperwork from the movers before she could help me further. NEVER CALLED! Don't use. You will be WAY overcharged.

Resolving problems with a refund.

Avoid and find local movers who won't pressure you into a contract that doesn't accurately reflect verbal agreed upon terms. Additionally-even when no actual moving has taken place they keep your deposit if not cancelled in 3 days of contract. Completely disgusting customer service.

Safe Ship helped me with my move today. They were extremely professional and accommodating of my various furniture and boxes, even resealing or further securing some things that I missed. They inventoried everything meticulously, and put in the time to make sure everything was wrapped and cushioned appropriately. Despite this, they still packed everything up efficiently and in a timely manner.

I'm happy with the gentleman who came here and picked up my furniture. But when I first got to company I got one price and then it was changed and went up to another price. Another seven or eight hundred dollars more than I was supposed to pay because the first person didn't take the right information, the first time I'm not happy with that at all.

DO NOT USE!!!! Bait and switch 100%. Nothing but lies … Horrible people … Was told they could move everything easily and quoted worst case scenario and then tried to up the cost over $4000 …. Unbelievable that this place is still in business.

I had a very disappointing experience with Safe Ship Moving. After filling out their online form, I was immediately contacted by a representative who asked me the exact same questions I had already answered. This process repeated again when they transferred me to another representative, who once more asked the same questions visible on their screen—yet never provided me with a quote. To make matters worse, the representatives I spoke with were unprofessional and displayed a hostile attitude throughout the conversation. Their lack of efficiency, poor communication, and rude demeanor left me frustrated and unimpressed. I strongly advise against using Safe Ship Moving until they realize that customers have plenty of other options and that professionalism and basic customer service are not optional—they're essential.

They called and kept us informed on where they were, when they would get to me. They were polite and fast at unloading into the storage! The took the utmost of care for my antique grandfather clock, and we would use them again. Thanks.

Safe Ship movers have great salespeople, they’ll promise you anything to get you to sign a quote, including saying that the quoted price is the maximum you will pay for the move. Then 2 days before your move, they’ll try to charge you an additional 50% on top of the originally quoted price, and keep your deposit if you cancel their services. This company is set up to take advantage of people, please don’t give them your business.

Safe Ship is a scam of a company. They do not keep up their end of contract agreements and the customer service is absolutely terrible. If the time frame of delivery is agreed to be between 5-10 days there is NO excuse for delivery outside of that 10 day window. Everyone I've managed to talk too (by calling a dozen different numbers) has been impatient and rude, taking no responsibility for the terrible experience and stress I've had. The company is a scam and they are thieves. I can only believe they've stolen my belongings as it was all loaded up onto a truck 20 days ago and I have yet to get any confirmation of a delivery date or time. This is a terrible company and no one should ever use them.

Move with a pro crew Ramadan and Alejandro were very polite. And extremely helpful. They went out of their way to accommodate me. I am very please with the way they packed everything. They are truly professionals at what they do. I would recommend them to anyone else that might need a moving service. And they definitely need a raise!!

They packed up my belongings very well to prevent any damage during the move. They were also very efficient in the move, and valued my time. Juan and his help were very friendly and helped in any way they could.

SafeShip is a BROKER. The actual moving company was A&S. A few days before the scheduled move, they did a quality assurance check and increased the price by over $7,000, knowing it was too late for me to hire someone else. Only one of the actual movers spoke English. They were very careless, broke several objects and pieces of furniture, and only worked when the boss was watching them. They also denied creating a huge dent and scratch on my wall. DO NOT USE!!!

The pickup was smooth, quick and easy. The team carried and packed each item efficiently and effortlessly. My furniture was disassembled and handled with care ensuring everything was securely packed and transported.

The move had its ups and downs but a resolution was made in part by the company to mend any trouble I went through. Communication with customer support was clear and they were proactive when working towards a solution.

SafeShip participated in fraudulent, unethical, shady, and neglectful business practices that ultimately have come at our expense, both financially and emotionally. This company has taken an already stressful and overwhelming process and made it exponentially worse by baiting and switching us. SafeShip made false promises, baseless claims, failed to manage expectations or communicate even the most basic things related to our service, priced gouged us, and brokered a move with a company that damaged or destroyed thousands of dollars’ worth of furniture, equipment, and other precious belongings all while having shown a lack of care, compassion, or understanding for their consumer. Up to this point there has been no accountability for either of these entities. If this is happening to us, I can guarantee it is happening to others.

I just wanted a quote from this company to compare to some others that I was looking at as well. When I finally got that quote it was around 4K when two other companies quoted me around 1800-2000 dollars. I decided to go with another company. I got a call from Shay, she asked if I was going to use them, I told her no and I chose another company. She asked why and I told her it was cheaper and better for my budget. She then asked me what they quoted my cubic footage and I told her to which she said "oh I have you at more" and I said okay....

I recently booked a move with Safe Ship Moving Services, and I strongly advise anyone considering them to think twice.

Movers came on 2/25/25 and said, "What day would you like your belongings." I said, "3/1/25." Now they are telling me that's the date they get to go off of and not the pickup date. They should do better for this price.

I would not recommend this company. I was promised several things by my “move coordinator“, every single item was a lie. The price kept increasing after contracts were signed, to make it equal to Allied or United Van Lines. I was told things would be packed for me because I am disabled. That I could bring our wine collection and we didn’t need to empty our items out. EVERY little thing was extra! I was told my vehicles were to be moved but, oops we forgot to send it to the auto department to schedule it for the price quoted. Turns out they are at the higher end of the range of vehicle movers. Trust me this turned out to be almost 2x the quoted price and we even had to hire extra movers to bring our stuff to our front yard because our backyard was too far and cost extra. I just found out that at our destination, everything is going into the garage because will cost extra to move it into our home.

I worked with Noah directly who seemed sort of professional in the beginning. As soon as I signed the contract after explaining to him in detail his response was the ugliest response one could offer a customer. I told him I have cancer and moving to Chicago was for treatment but in case something happens I needed his company to work with me. One week prior to moving, I was deemed critically unfit to travel. I reached out to his company and he said I can save it or transfer the 2k towards friends/family and if I go down the route of reversing it through my credit card company it's fraud. Imagine going through cancer and chemo and whens are limited and Noah wants to pocket 2k for his company. Disgusting immoral pig. This is not a family based company. Please don't work with them.

They hired some of the worst movers $17,000 could buy, just to start off. They hired Rigos Delivery to handle our move and they were a nightmare to deal with. Disrespectful and trying to charge us more at every turn (even though we already got charged more "just in case" by Safe Ship themselves). They only had to pack up a living room and 1 bedroom and they were RUDE, and complained at every turn.

I strongly advise against using Safe Ship Moving. This company is predatory and engages in deceptive business practices that are blatantly fraudulent. When I first spoke with them, they lied over the phone about their refund policy to secure my payment. They assured me I would be eligible for a refund under specific conditions, but after I paid the deposit, they completely changed their stance and refused to return my money, over $2,000—despite NEVER PROVIDING THE SERVICE.

We had a horrific experience with Safe Ship Movers of Boca Raton. We had pictures of our 10'*15'storage unit and an exact count of the number of boxes we were moving. They estimated a $2,900 move cost, but then called us a few days before the move, only to then double the cost of the move based on the same pictures and information that the estimator had for a month. Elizabeth, who called, claimed that The pictures we sent to Tyler a week before Elizabeth called Actually showed 750 cubic feet of moving stuff rather than their (Tyler's) estimated 350 ft. We ended up cancelling and moving ourselves in a 428 cubic foot Penske truck which was only filled Halfway!

We contacted Safe Ship on 10/9/24 to request an estimate for an interstate move from NY to VT. We had been impressed by their "veteran owned" status and the positive reviews on their website.. They "inventoried" our household goods over the phone by having us go from room to room and describing all items to be moved. After completing this 2+ hour process we were transferred to their customer service dept. We were given an estimated cost of just over $17,000 based, in part, on an estimated load weight of 17,000 lbs. We were informed that the quote included a $2000 discount -- "good that day only."

Updated on 03/14/2025: Everything the company wrote in response is untrue. Someone reached out and promised a discount and then they have mot upheld it. It's been 11 days since I was told to be there because my items would arrive. Two days after posting this I was promised a discount and my items would arrive Thursday or Friday. It is jarring how disorganized Safe Ship is and lack of communication. Now I've been told no record of discount and they have yet to schedule my delivery.

It was a great experience. There were no issues and the movers were polite and very hardworking. All of my items were handled with care. They were specific and detailed with all of the paperwork. They made the moving less stressful and very manageable. I would highly recommend them to anyone and would definitely use them again.

This company continuously changed the price throughout the process. I was informed a 75 dollar fee at pick up then it turned into 300 at drop off. I was informed the drop off would be 2/3/25. The drop off ended up being 2/21/25. I’m not saying this is typical but they were a complete waste of money and time for me. They couldn’t have paid me for a positive review.

Do NOT use this company. They use shady business practices like quoting a low number that they have no intention of honoring. We attempted to use this company for our January move. They quoted 22k for full service and after a rude hang up by them and a call back, they said 10k. Still high as our previous move that was the same distances was only about 3k but understandable since that was 10 years ago. We went over things. Told them there was going to be a lot of boxes along with itemized furniture. They said they'd talk about the boxes later and they'd get us a big truck. We gave them a 4.5k deposit. Come to the week of the move, they call to recap inventory and we give them a specific box count. Our price is now 22k again. Surprise!

Buyer beware! This is not a good moving company. They use bait and switch. Give you a reasonable price then double that price after your cancelation clause is over. Good luck trying to reach someone once they have your money. They charge twice as much as other companies but you find this out too late.

They showed up promptly, verified all information and cleared everything out quickly and carefully. I hope to use them again whenever I get the chance. As a disabled person I couldn't ask for better help.

Outstanding job! They were on time, efficient and very communicative. There was a 3 man team and they worked tirelessly for 5 hours. Customer service has checked on me throughout the process and confirmed each step of the way. Each person I dealt with was professional and knowledgeable. I would highly recommend to anyone moving across the country.

This company was quick to take my money and deposits. But now that I've had a partial delivery I'm still missing my $10k wheelchair. No one from their office will call me back. They screwed over a disabled vet. I don't have the money to replace it and they refuse to do anything or acknowledge any liability.

They were fantastic, polite, professional and thorough. I would hire them again. They arrived on time and they were done very quickly. They also actually provided me. This is my drop off date. Great service all around. Built from the company I called and the movers. It was top notch.

The movers and the customer service were all very professional. I appreciated their ability to do move me out of NJ and to VA in less than three days doing everything very efficiently and effectively. I would use them again and recommend them to anyone moving across states or locally.

My auto got here in perfect condition. Stuff was packed very well with only a couple inconsequential things were broken. I have to say I have moved at least 10 times and this by far is the best move from the packing to driving across country to the unpacking. The only thing that changed this from a five star to a four star was they needed more people. On the packing they had to call in another person and on the unpacking. They only had two people so all the things that they were supposed to do on a white glove move was not able to be finished. They got my main stuff done. The movers on both ends were fantastic. Couldn’t say enough about them.

Short move, very happy!! Vasyl and Ihor came to our home and packed everything for us. We moved 5 miles so they also unpacked in the same day. Everything was packed and wrapped so well that there was no damage. They were friendly and nice. We would use them again. Thank you!!

Many thanks to the careful detail of packing and carefully moving items into the truck. Excellent communication and smooth transaction. All steps were carefully documented and verified. The cost was decent for the service. I would definitely recommend this company for any move in the future. I am very grateful for the smooth service.

Highly recommend this company, since day one, everyone was helpful and professional. This team did everything to help me and accommodate me. Moving is extremely stressful, but they took a lot of that stress out of my hands. The movers were able to take care of my move earlier than scheduled, making everything even easier for me, they were on time, professional and helpful, answering all my questions and concerns, handling my property with care. 😀 I'm grateful for everything they did.

Very professional, courteous, and quickly moved my household. Thank you Safe Ship Moving Services and Cobra Van Lines Moving Systems. I would recommend their services. Miguel, Jose, Jesus, were a great crew. Loved their personalities and thoughtfulness.

The moving team was very professional. They arrived on time, allowed me to be a part of the process and handled my belongings with complete professionalism. They were friendly and took great pride in doing a good job. I would recommend them to anyone who is needing to move. They did exactly what they promised to do and went above and beyond. I will be calling them for my next move.

The team communicated letting us know when they would arrive. My husband showed them everything going. They took great care wrapping everything. The team was efficient and courteous. They got to work right away. I would recommend them to anyone needing a mover. We had a long-distance move but I am sure they would be great with a short distance also.

This was a very smooth move. I was called several times to make sure we were all on the same page, and the driver called when he was an hour out. They were well within the given time frame and were very efficient. All my furniture was treated with care-- wrapped with blankets that were well secured. My piano was very well wrapped and I'm sure will arrive safely.

The whole process was easy. The company was very flexible and the entire move was very straightforward. It was very affordable and the moving team was very efficient and took great care of my belongings while loading the moving van. Safe Ship communicated with me very promptly and concisely during the entire process. Would definitely recommend their services.

I wouldn't recommend this company to anyone. We had a horrible experience with this company. Beware of price hikes up until your belongings are delivered to you. Make sure you have extra insurance to cover your belongings separate from this company. Don't believe anything you are told because their word means absolutely nothing.

Talk about life savers! Not only did Happy Wheels Moving respond super quickly and send the movers exactly when I needed them, but they were also incredibly adaptable to demand. I accidentally left my passport in one of my drawers while it was being packed (I leave the country this Friday), and they went above and beyond by pushing up my delivery date to my new address—two states over—just to ensure I could retrieve it in time for my trip. I will most definitely be using them again, and I cannot recommend them enough!

Moving from New York to Pennsylvania seemed like a huge task, but thanks to Safe Ship, it was a breeze! The movers were organized, efficient, and treated my furniture and boxes like their own. Everything arrived safely and on time. I’m extremely satisfied with their service and will definitely use them again!

Service was good. Easy to talk and moved quickly, made moving from North Carolina to New York very simple. Would highly recommend to anyone hoping to move far away. Made it a very easy process that made my life a whole lot easier.

The pickup went as smooth as possible! The movers called the day before to confirm pickup time range and then called me again the next day to let me know they were an hour away. When they arrived, everything was explained extensively, including paperwork. This helped ease my anxiety as I have never used movers before. The movers were friendly and exceptionally efficient. They thoroughly & carefully wrapped our furniture and loaded it plus the boxes.. Probably in less than an hour. I am greatly satisfied with the pickup movers!

Vladimir and with JustPro Movers were the best movers ever. They were very communicative the day prior and day of move. They handled my belongings with care and were super fast and great to work with. Highly recommend. Will use them again on my next move.

Really good customer service. Everyone I talked to over the phone was helpful and informative. They were quick to help me out with quotes and any questions I did have. Kept me updated on what was next and how it would work. I would definitely recommend to a person who was planning on moving.

I truly appreciate the way the team has handled the entire onboarding process. Everything was communicated clearly, and the process was completed smoothly without any hassle. The paperwork and all necessary formalities were efficiently taken care of, making the experience seamless. I am grateful for the professionalism and support provided throughout. Thank you!

I was very happy to find someone to ship my family belongings from Gardena, California to Orchard Park, New York. Bryce was wonderful on the phone explaining everything to me allowing a great deal of time for questions and encouraged them. He made the transition from paperwork to actual pick up of the belongings, very smooth.

The crew I worked with were absolutely wonderful and professional. They were excellent and had great customer service. They handled everything as if it were their own belongings and truly helped me. They offered assistance when placing items of furniture. They were fast, while at the same time they were very cautious. They were courteous as well.

Pickup experience was GREAT!! The crew were on time! Extremely deficient and organized. Explained how they were going to handle moving the furniture just made the experience easy and stress free! First time customer so I had some pre anxiety because I didn’t know what to expect. They went above my expectations! They were also extremely friendly which made the process easier. GREAT JOB!

Super unethical company. Was quoted for a move after reviewing all necessary items for the move. Days before the move date I received a call to review all the items again and suddenly the price doubled. Being days away from the move I had no choice but to pay. Feel so taken advantage of.

I have never been more dissatisfied or displeased before in my life; especially with an organization that "says" they are veteran friendly. I've never been ignored, yelled at, hung up on or felt like I was a bother to someone I'm paying money to, that is actually supposed to perform a service for me. I would NOT recommend this company or their sub United Way Movers because they will take your money, better yet, demand your money upfront, treat you like trash, damage your goods and not bother to repair them. I found this company through the Consumer Affairs site, I would recommend removing them and United Way.

What a waste of money! There’s no reason to use a broker but somehow I got sucked into the scam. I’ve moved cross-country 3 times without one and saw no difference in the experience except for my bank account. I see no added value in using this company or any broker. They take your money and are gone after a couple phone calls. Avoid a broker at all costs!!

Moving is very stressful but Safe Ship made it easy. It was just a quick phone call and then the next week the crew came. My things arrived to my new location safe and fast. I am impressed with this company and will recommend to anyone for their moving needs! Thanks again!

The entire crew was quick and efficient. Everyone was friendly and helpful as well during the entire process. The manager of the crew helped me out during the process and made sure I understood every step during it. Everyone was gentle with my things and made sure it was well protected.

**** This company if you even can call it one. Initial consultation they quoted us based on the items we provided was $3100 in which we explicitly asked the sales rep if this was our take home price and he confirmed. Get a call one week before move in to "confirm dimensions" that we were never even asked about in the first place... Hit us with a huge markup and blamed us because it's "more space" bringing the total to $5500 AFTER they had already collected the deposit. Made my wife cry and put my family in a huge bind. Thanks SafeShip real quality company. Coming from a family of veterans you should all be ashamed of what you do to people.

In December 2024 I used Safe Ship to move from Florida to my hometown up north. I went online and it looked like Safe Ship had good reviews. The sales rep worked through the moving process. We agreed on a price as well and I paid a deposit. Please note the movers would move my things to Florida border and then my belongings would get picked up by a long-distance mover. My things, which were mostly smaller items and clothes, were given a inventory numbers at my Florida apartment. They were moved and stored in a Florida warehouse until a distance mover was found. It took more than a week and I didn't know where my things were being held.

I was so impressed with their services. They are so punctual arrived on time. They demonstrated exceptional professionalism in carefully packing and wrapping my furniture and everything. Their efficiency was so impressive throughout. I would highly recommend. Thank you so much for making my moving experience so easy and seamless.

The three guys were very polite, considerate, and showed respect. Could not have asked for better. Packed everything up tighter than a banjo 🪕 string on a Saturday night.😂. I was surprised how efficient they were, and they had the job done in no time. Don’t know what else to say, but I am pleased and impressed.