Safe Ship Moving Services Reviews

When our things finally showed up, several items were broken or damaged — art, a table, lamps, and valuable artifacts — all because of careless packing. Boxes were mislabeled and crammed with random items, making unpacking a nightmare. They refused to move any liquids, not just cleaning supplies but even harmless items like shampoo and soap, which meant we had to throw out hundreds of dollars’ worth of products. They even refused to move a toilet brush! Some items never arrived at all. The final insult: they delivered a chest upside down. That sums up their lack of care.

Customer service was a joke. Every attempt to escalate got us stuck in a voicemail loop to low-level staff who “didn’t know where the driver was” and couldn’t even confirm what day our belongings would arrive. We left messages for leadership — no one ever responded. It felt like they were holding our possessions hostage.

I’ve moved many times, and this was by far the worst experience I’ve ever had. We are seriously considering legal action for breach of contract, and at minimum will be reporting them to the Better Business Bureau. Do not be fooled by their lowball quotes. Once you sign, the hidden charges, incompetence, and stress begin. If I could give negative stars, I would.

The way they require you to pack your stuff will also result in you needing a "bigger truck". They use a lot of very scammy tactics to up your quote to being over double the price! Read the reviews. Not on their site! But on the BBB website! Even though they got to keep over $2k of my money for doing nothing! It was still cheaper to rent the same size Uhaul, hire uhaul move help to load and unload and drive the truck ourselves. Then it would have been through this company! Who I'm reading waits weeks to deliver your stuff that meanwhile sits in an undisclosed warehouse and subject to breakage and theft at! Whereas if you drive the uhaul you have complete control over your stuff available the same day and your eyes on it. Don't fall for this company's shady business tactics! I guarantee if you do your research like I should have off their site! You will definitely not want to. Everything I read after the fact was 100% accurate in my experience with them.

Original Review: Sept. 22, 2025

I told them that we would have 30 boxes and gave them a description of everything we were moving. They said the most it would be is $3959. We removed some furniture from our list that we did not take and only had 15 boxes yet they charged us $700 more!!! They would give us a time they would be there and would not show up then we call and they give us another time this happened. Many many times in two days.

Finally we told them if they do not show up our then our contract is voided. So they finally got someone there at 10:30pm! Then they could not tell us when our furniture would be delivered just between two and 12 days! They would only tell us the night before it was being delivered and of course it was delivered on the 12th day! When the movers finally showed up to deliver, they made us pay another $300!! of course, holding our furniture hostage. They also lost our vacuum cleaner. It took them almost 4 hours to unpack a small one bedroom. They owe us money and we’ll never get it. Do not use the service. Even the Mover said that they charged us way too much which I know they did.

None of this is what she signed up for--not to mention that this behavior (demanding cash on the spot and talking about following people to ATMs) is wildly inappropriate. If my husband hadn't taken the morning off work to be with her (because his spidey senses were going off after the demand for cash to pack up her house), I'm not sure she wouldn't have given them all the cash in her bank account. This is a very ugly operation. If you read this review and still hire them, then I guess you get what you get.

We turned in a loss record several months ago and haven't heard a word from them. I don't expect to receive much (if any) compensation because we signed some paper in the midst of the craziness of packing the truck that says we only get $.63 per pound for damages. The broken things don't weigh much except the china cabinet, so we'll see.... NOT A GOOD EXPERIENCE!

Original Review: Sept. 17, 2025

Overall Experience: Disappointing due to pricing transparency issues.

Note: A separate review will be provided for Plymouth Van Lines as the actual service provider.

Once the movers arrived, we were not informed that we were sharing a truck. Not a big deal, but would’ve been nice to know that our belongings were going to be mixed in with someone else’s. KEEP IN MIND, this was our first time using movers, so this was all very new to us. The movers that came, had a dog in the back of their truck? They let the puppy roam around while they packed our belongings. I watched the puppy because I didn’t want the poor thing to run into the street or get ran over. Of course I enjoyed the puppy, how could you not? BUT it was very unprofessional, as well as seemed unsafe for the dog to be locked in a kennel in the back of their moving truck.

The movers arrived after one business day, which was awesome! Unfortunately, there was damage to our dining room table and chairs. They also were not careful moving the couch around in our new living room and scratched up our new hardwood floors. Days have passed and I noticed that my large area rug SMELLS LIKE DOG PEE. Seems a little coincidental. Overall, there were highs and lows with this moving company. I appreciate how quick they were to drop my belongings off in a new state, but it was very unprofessional and I would much rather use a U-haul next time.

What stood out most was their professionalism and attention to detail. Moving can be overwhelming, but Safe Ship and Wayflowers made it feel easy. They provided clear communication, fair pricing with no surprise charges, and genuine care for my belongings and peace of mind. If you’re looking for a reliable, trustworthy, and hardworking moving team, I highly recommend Safe Ship and Wayflowers Van Lines LLC. They go above and beyond to deliver excellent service, and I will absolutely use them again in the future.

Original Review: Sept. 15, 2025

I felt so defeated and disappointed after our services with Safe Ship Moving Services/Father and Sons. They ended up losing one of our packages that they themselves packed for us, they even entered it on the inventory sheet and still have no word on it, we have emailed and called them multiple times to ask for the whereabouts and they continue to give us the information for a claims. We had stuff packed that we will never get back and can never replace. They don't care. How is YOUR company going to pack a box and lose it, that's such a liability and you still don't take the time to check your warehouse or anywhere. Disappointed. Everything was delivered EXCEPT the one box they packed, that's so shady. I get it some of our stuff in storage wasn't in boxes and I could have packed it better but it's on me for not doing my research.

Original Review: Sept. 9, 2025

I wish I had read these reviews before signing up to use Safe Ship, I was the victim of a text book Bait and Switch !, I was quoted a low price for a move from MI to CA ($15,600) based on a virtual survey of the items in our 3,500 Sq, ft. House. I paid a sizable deposit, thus securing my move date. Approx 2-3 days before the move date, when it was too late to cancel and find somebody else, I got a call from a gentleman under the guise of 'Quality Assurance', who informed me that I had too much stuff to fit on half a truck. I told him that they did a survey and worked out the amount of space required, and I had been told by sales that I was getting a dedicated truck?, but apparently they didn't factor in Boxes??, how convenient!!. It was made very clear me that I had to pay another $10k immediately or miss my moving date, which was not an option as the buyers were moving in the day after.

The sub-contract moving team from 'Fabri?', arrived on moving day and packed our stuff, only one of the guys spoke English and the truck had no name on the side, no registration plates, just a label on the door, (Image below), I was advised by the foreman that a tip of $100 each would be 'appropriate' for each of the 4 guys, so I gave them $70 each and $100 to the foreman, it felt like protection money, I was also 'instructed' to leave a positive review about Fabri, which I did.

I then drove from MI to CA with my family, which took 5 1/2 days, when I arrived I called Safe Ship 'Customer Service' I was on hold for 37 minutes before being told that my house contents were still in MI?, in storage??, and shipping would take another 7-21 days??, nobody seems to be able to give me a more precise date?, and I'm now very concerned about the whereabouts and safety of my house contents....

This felt like a well planned, well executed scam, I feel so stupid that I ever trusted these people - so now we're sleeping on the floor waiting for our stuff to arrive, I was on hold for 45 minutes yesterday trying to get an answer from the 'Customer Service Team' - but nobody seems to know what's going on, they just refer me to the 7-21 day shipping time on the quote, I would expect a professional moving company to actually know where things are and when they are likely to be shipped??, I am not impressed, and if I could leave a minus 5 star review I would do it....

Original Review: Sept. 7, 2025

One star is not a low enough rating for this company. From start to finish, the communication from this company was terrible. We moved from Ohio to Seattle, WA and absolutely regret using this mover. We were not updated on when our stuff was arriving or where it was at. If we wanted any sort of information we had to call and be put on hold several times. At one point, we asked to speak to a manager and were told one would be in touch. We never heard from them. When our items arrived, the movers couldn't start unloading because their paperwork didn't match what we had signed with the company. The movers' paperwork said that we were on the first floor, but we had clearly said we were on the second, and that was in the contract we signed. We were on hold with the office for almost 30 minutes trying to get this sorted and ended up paying an additional fee for the stairs.

It was obvious from the state of our boxes that they had been thrown around. There were boxes that were split open down the sides, falling apart. Our boxes marked "FRAGILE" had clearly been crushed, the boxes dented and deformed. Our TV was dented, resulting in part of the screen not working and the mover told us that the damage was our fault. One piece of furniture with detailing on the side was shattered, despite being wrapped in a moving blanket. Our computer monitor was cracked in several places despite being bubble wrapped several times and carefully packed. Many of our fragile items were completely shattered or broken. It was clear the boxes had just been tossed about with no thought or care.

Before they even tried moving it, they told us our couch wouldn't fit up the stairs. We asked them to try since we had measured and were fairly certain it would fit. They managed to get it partially up the stairs before saying, "see it doesn't fit" at which point we took over ourselves. The couch fit just fine. One of our boxes was missing and we were promised it would be found. When it was located, the movers put the box in an Uber to send to us. Then he asked us to pay for the Uber ourselves! We were disrespected through this entire process, blamed for damages, and belittled. There is a completely lack of courtesy in this business. NEVER use them. You will regret it.

Original Review: Sept. 6, 2025

I would never recommend this company. They need to learn how to vet their third party movers. We spent over $14 grand for this moving company. Plus, prior, utilizing the largest pod, which isn't cheap. We have had zero communication and have been promised multiple dates on the delivery of our HOME. Now, day 10 officially, but no, movers go by business day and holidays. Mind you, they drive 7 days a week. So now, day 10, they have 6 more days per contract due to our move falling during Labor Day. We have no knowledge of the location of stuff or when it will arrive. We have had to buy mattress toppers and normal household things just to live. Insane expenses that should never have occurred. We are a family of five. And on a side note, our kids are in a new state, starting new schools, sleeping on the floor. Worst, worst, experience I have ever had. Please do your research, there are so many better moving companies out there.

Then once the shipment landed from “A &D moving”, so they don't even move your stuff they just outsource, there was about 5k worth of stuff missing. I had two flat screen 55” tv’s gone, weight room hammerstrength hammers, two pieces of art and a rower. Honestly I am probably underestimating. Then when I called the broker who set me up to help, they basically said “not my problem” and there was no recourse to make right. Trust me just go to a local mover who does cross country trips. Even though it is not the cheapest, you won't have this experience.

A couple weeks later, we received a call to schedule a follow up phone call to update the list of what would be moving. This phone call would be held 3 days before the movers were scheduled to come. On this phone call, we updated our list, adding a few items, but took some away as well. Once the list was updated, the broker, Kevin **, told us that the updated estimate was $5,500 more than the initial one because of all of the "extra stuff" we added. Again... some was added... some was taken away. This phone call was at 6:30 pm at night. We asked if we could call back tomorrow--Kevin said we had to have it done that night, no exceptions. We asked what we could take off to get it back to our original estimate--he said he couldn't tell us due to legal reasons? We asked to cancel and refund--he said we would lose our couple thousand dollar deposit.

The more options we explored and threw out for consideration, Kevin began to get more and more annoyed, talking down to us, saying we wouldn't understand the need for the space increase since we aren't "professional movers or packers." Eventually, we took away the expedited shipping cost we had on initially, any extra packing materials offered by them, and said we would ship all of the boxes ourselves (53 boxes) if they would move the furniture. Somehow we still ended up having to pay over a thousand more than our initial estimate, even taking off the $1500 expedited shipping and the other modifications. We had to pay $350 for a pull-along U-Haul in addition to the moving truck with Safe Ship due to the lack of transparency of this business.

The movers themselves were great. They were super respectful, efficient, and careful with our stuff. However, they told me they don't work for Safe Ship, but they are subcontracted out by another company. The truck is also not owned by safe ship and is also sub-contracted out, which is why our stuff was unloaded in a warehouse in Atlanta for two weeks before any effort was made towards getting it to Texas. We had an empty apartment aside from a single camp chair, the boxes, and an air mattress for over a week before the furniture was finally delivered.

For timeline purposes, they picked up the furniture on a Saturday, we moved to Texas on the Tuesday after, and we didn't get our furniture until the next Thursday. Every time we called, they (obviously annoyed) told us it would be delivered 1-10 days from the date we listed as our move-in date and that they couldn't tell us when our stuff would arrive past that. It was like pulling teeth to even find out where our stuff was at all, but each time we found out it was still in the Atlanta warehouse where it had been since the night it was taken from our apartment. There are many more nitty gritty details, but I will leave it at that for now. All in all, stay far away.

Original Review: Sept. 3, 2025

• Poor accountability: Safe Ship Movers distances itself by saying they only hire subcontractors, accepting no accountability for the service provided.

To make matters worse, their “insurance” coverage is insulting—compensation based on weight at 60 cents per pound. That means for our $400 TV, we would receive only $12. If this is typical of a moving company I am amazed that they still exist.

Here’s the timeline: my things were picked up on June 24th but not delivered until July 20th—almost a full month later. Instead of moving directly to Idaho (less than 1,000 miles away), my items were shipped to California, where they sat until July 5th. From there, it still took 15 more days to arrive. That’s 26 days total for a relatively short-distance move, which is absolutely unacceptable. Overall, Safe Ship Moving Services did not provide the reliable, professional service they advertise. Based on my experience, the glowing reviews they promote are highly questionable. I cannot recommend this company and strongly caution others to look elsewhere for moving services.

Original Review: Sept. 1, 2025

I moved my elderly mother from Washington to California with little time to fully research movers. That was my mistake! Initially, Safe Ship appeared to be a reputable company, but from the onset it proved deceptive: -The representative did not disclose Safe Ship as a moving broker. This proved to be a major problem once the move started. -Little, if any, communication between Safe Ship and the moving company, ASAP Movers, LLC. "Sam" at Safe Ship had cleared the use of my credit card for all payments during the move. ASAP or the final moving company had no record of such an arrangement. Even after getting a cashier's check from my credit union for the final drop off, those movers didn't want to accept that either. They finally did accepted it, but like the previous experience with ASAP, it delayed the moving process and was a stressful experience. Both movers wanted Zelle or cash payments--a little sketchy.

-Damage: ASAP Movers did not pack my mom's smart television properly, resulting in it being damage and unusable. I filed a claim with ASAP and received a claim adjustment summary of $11.40. On top of that, the company requires the statement to be notarized at the cost of $15.00. Really?! -No Customer Satisfaction survey or phone call after the move. That says a lot. Bottom Line: Do NOT use Safe Ship!

When they offered the $400, they listened to actual calls but didn't follow up with the multiple voice mails we left. On one of their sites they mentioned be registered with the BBB Better Business Bureau, however, when we went to file a complaint it shows they are BBB Accredited. Again more deception. Then after the $400 offer, they asked us to remove the reviews even before we had any refund in hand. We asked for this to be escalated and it was not. Once again lots of deception. If anyone gave them positive reviews, they must have been paid to do so or they never received services.

JOB # **

As mentioned in the earlier review, we cancelled due to a refusal to return our calls. See the screenshot enclosed and the number of calls we made without a response prior to cancelling the job. We paid on 6/11/25.

Original Review: Read ALL paperwork! There are no refunds even if you cancel or service is never given. We went to cancel because we were not able to receive a response after providing a deposit of $2200. Out of frustration we decided to cancel the service. Still they did not contact us by a phone call. They just emailed and said no money will be returned. I filed a dispute with card company and suddenly the company is responsive and sends a several page contract signed by my husband stating zero exceptions on refunds. If you can’t reach them to make changes to move and you cancel, you’re screwed.

Moving day arrives movers looks at it and said it was and additional 3000.. Golden Glove mover out of Patterson NJ (thieves). I said no way it’s that much. I called back Safe Ship to get my original quote back spoke to Samantha (useless) who said that I have to keep second quote. I asked why she said that I needed the cubic feet. I said no I didn’t. I told the guy at the moving company not to package and the pics that would reduce my boxes.. He said he can’t reduce my boxes since safe ship gave him the contract with the quote.. I was upset so and thought my hands were tied.. I was like ok I will deal with this after.

At the end of the move safe ship and golden glove's movers both said the move is done and there’s nothing they can do, since I needed to discuss with each company before the move.. So next steps…

We finally called the police, the truck was unloaded on our lawn, and we were forced to pay the day laborers their $200 each; the man from Pakistan left. Safe Ship canceled our remaining contract, but the subcontractor continued to harass us and demand payment for the flight, hotel, and U-Haul rental for the "mover" they had sent. I don't know if this is how they always do business, but I would doubt we are the first people this has ever happened to since the "mover" was flying out to Washington at 4 p.m. that day to move someone else the next day.

We did not get the professional moving experience, the correct moving equipment, or the service we had contracted for with Safe Ship. Our move was a nightmare, and we ended up having to move all our items ourselves by renting a truck, a heavy-duty dolly, and obtaining moving blankets, straps, ties, and ropes from U-Haul.

It was undeniable that the subcontracted company made NO effort to spend the money to fulfill our contract. Pictures below show the truck EXACTLY as it was when loaded and ready to leave. This was only half of our stuff, but the mover did not know how to load the other half safely. Please note that the items at the top of the picture, located at the very front of the truck (the attic), are not strapped in and would have immediately dropped onto the other items. The refrigerator at the front of the picture is not secured and would have been sliding around the whole drive from one house to another. The glass front of the refrigerator would have been smashed by the heavy white TV stand on the truck bed (which was also not secured). This doesn't show the cramming of other wooden items against each other without blankets separating them.

3 days later I called to check and they said it would be another 2-3 days. I got a call the day after they told me that saying that they would be there that night (only an 8 hour warning. I was told they would let me know when they were 24 hours out). When the movers finally arrived they were slow and unprofessional, screaming and arguing with each other the whole time. They just threw everything in the apartment and didn’t put any of my furniture back together except for my bed, which when I moved it just a little bit, completely fell apart (it would have been dangerous if I had tried to lay on it first). I am still sleeping on the floor until I can figure out how to put my bed together and I most likely will have to hire someone to do it.

The unwrapping of everything was left to me (even though many were wrapped in their blankets). Some of my items were damaged and some were missing. They also brought in 3 items that were not mine (one of which was a hospital bed, which would have been left here had I not unwrapped it). They charged me 400 more dollars than I was told I would have to pay at dropoff just a couple days before. I realized once they got here that it was different moving companies that had packed up my stuff vs. dropping it off (drop off was by Trust Moving). Overall I had an extremely horrible experience with this moving company and would not recommend them to even my worst enemy.

Original Review: Aug. 28, 2025

I am hoping this review catches someone's eye, to learn from the mistakes I made. Please, for your sake, for your family's sake, do not book with this company. Like many people here. I have been swindled at every step of this process. The initial valuation, the price that was quoted to me was $3,300. I told by James **, that if I switched my days they would be willing to do the move for $2,800. I agreed and booked the service. On the call done 3 days prior to the move, the new person Thomas ** now quotes me the price of $3,600. I ask why there is almost a 1k difference. He tells me that it is because I added more thing; which I did, 4 gym bags and 2 backpacks. When I asked him to go over the list with me, he was exasperated telling me that would mean going through every item on the list. I told him to email me the list and we will go through it together. After a painstaking process, we got down to $2900. I paid and the pick up day was set.

Fast forward and the movers arrive. The company was "Move-with-a-pro". With them came additional fees; $50 distance fee per person ($100 total), additional packing fees of $200. There is nothing I can do at this stage of the game so I pay it. I ask the movers, when he thinks it can be there, he tells me the following Monday. Too good to be true, and it was. Monday comes, and no one with "Move-with-a-pro" is picking up my phone call. So I call Safe Ship Moving and speak to a representative named Xavier. He tells me that I signed for 1-10 business days and that he would send an "urgent" email and get back to me with an update.

I am writing this review on day 10. I called safe ship moving again as Xavier instructed me to do if I had not received my items in 10 business days. I got transferred to Xavier again, who is now telling me they have 30 days to bring my items. I ask him what the plan is as this is the second time now the plan has changed. He tells me he will send an "urgent" email. I told him to transfer me to a manager as he did nothing to help me for 9 business days. I speak to the manager who once again told me they will send an urgent email. I told him, that it is ridiculous that an email is the only way to reach the moving companies they hire and that I was able to reach the moving company not 10 minutes before I called safe ship moving customer service.

As a side note, Move-with-a-pro told me "no one will deliver your things for $1,000", so maybe avoid them too. After I told the manager at safe ship this, he finally called the moving company. Where it stands now, is that they will ship my things the following Monday, and to give 3-4 days after to get my things. God only knows if any of that is true and who knows what condition my belongings will arrive in if they arrive at all.

The bottom line is this. People at this company will blatantly lie to you multiple times. On top of this, there is no accountability and the people that this company hires are really terrible. If you, like me, have your hands full with family, starting a new job and multiple other stressors, this company is the absolute last thing you need to further complicate your life.

The movers themselves aren’t even from safe ship, they’re contracted out local movers and are very friendly. Safe ship as a company sucks. They loaded my furniture Saturday night with the option of delivery 1-10 days. However, because I couldn’t be at the delivery location until the following Wednesday, they said it would 1-10 days from there. They DID NOT inform me of this when I chose the 1-10 days before option, nor when they asked when I’d be available. So I didn’t get my furniture until 14 days after they loaded it up. After calling multiple times during the waiting period, safe ship could not tell me where my furniture. It wasn’t until the 4th time I called they informed me it was sitting in a warehouse, the same place it had sat when they loaded it up. It sat there for over a week. DO NOT USE SAFE SHIP!

Original Review: Aug. 27, 2025

After doing some research, I ended up canceling my move from CT to NC. I had put down a $1738.86 deposit which was 50% of my moving costs. I did cancel outside of the 3 day window but you would think Safe Ship Moving Services would do the courtesy of refunding some of the money back. No services were provided - my furniture was never picked up or moved anywhere, the only communication/actions taken were the initial phone call where the contract was signed and the deposit was made, and I didn’t even have a complete contract as I hadn’t provided my new address yet. $1700 is a lot of money for them to keep for very minimal work put in. I am extremely disappointed in my experience with this company.

Original Review: Aug. 25, 2025

This is a moving broker company and not the actual movers. They contract the worst movers with terrible ratings that you don't even know until the last minute. Once you have the so called quality assurance call, everything becomes extra - the previously free stop, the packing materials for your large items (mirror, TV, pictures etc). The QA person was rude and kept repeating that he didn't take my original moving order. DO NOT USE!

Original Review: Aug. 23, 2025

Our movers never communicated when they were coming. I had to call Safe Ship myself throughout the day before they were supposed to come to even find out if it would be Saturday or Sunday. When they arrived, they were surprised by New York City streets and couldn’t park the truck. I had to direct traffic away from our street to allow them to load our items. We had told Safe Ship exactly where we lived, and no moving company has struggled to double park there before. A member of our moving team was a freshman in high school. He told me. Our items took exactly a month to arrive, though it took us 6 days to drive here. We had no communication with the moving company, though I repeatedly called and left messages. The moving company finally called me 2 hours before arriving the morning of.

Their truck could not go over a small hump in the parking lot, and I was charged $350 extra for shuttle service, though regular sized uhauls fit in the lot. The mover said I could go rent a U-Haul and he would shuttle the items. When I called Safe Ship they said that pretty much all possible snafus were “in the small print.” When I asked if they could do anything for me in any way, they said no. When I spoke to the company, they said that if I got a U-Haul, that would be the end of their service to me and I would still have to pay full price but get different movers to move items in.

When I agreed to the outrageous shuttle fee, the mover’s brother, who I don’t believe works for the company, shows up in a Toyota truck. They didn’t say ahead of time that they don’t take Venmo or card. Banks are closed on Sundays. And I don’t have thousands in cash. This was an utterly terrible moving experience, with several antiques broken and it was clear the movers snooped through boxes because they left a binder of theirs in my re-taped box. Deeply unacceptable.

Original Review: Aug. 23, 2025

I feel stupid because I believed the company and not the reviews. They were very very convincing that I would have a good experience. My quote went up considerably after I had booked and it went up on details I felt we had covered before but I was already committed to them and didn’t have a house. I was willing to pay that huge increase just to get the move done. Now I am mad. The movers picked up today and gave me the amount to pay. It included money already paid to Safe Ship.

When I called Safe Ship and got all the way up to a manager, she spoke in circles and told me I am NOT getting money back. The amount on my final quote dated two days ago and the amount I have to pay movers is different, and NO it is not because I needed more space. They will say that’s why and blame me. It has nothing to do with that and is just a double charge. I tried to call my salesman because he said, "Call me if you have any problems." Guess what. His phone was disconnected. I have never written a review before, but this company needs to be stopped. I will never ignore this many bad reviews again. People are telling the truth.

Original Review: Aug. 22, 2025

We recently used them for a move. They contracted Ciao Bella Moving Co for the job. We paid for the "white glove service", which was a joke. We ended up having to rent a U-Haul to finish moving our things. Also, my son had expensive sneakers that were passed down to him by his late father that never made it to the new location - among other items. The moving guy who showed up pulled out a calculator and then proceeded to ask if we wanted everything moved. Well, YEAH. That's what we paid for. He showed up to the wrong house and called us to let us know he would be charging us per stair. Ha, wrong home buddy. AVOID SAFE SHIP. They do not understand the first thing about customer service and value. Jakob had an excuse for everything and his associates never responded although they provided their "personal phone numbers" in case we needed anything.

Original Review: Aug. 21, 2025

⚠️ DO NOT USE THIS COMPANY ⚠️ In my opinion — THIS IS A SCAM. In my opinion, Safe Ship is nothing more than a glorified middleman that charges thousands just to hand you off to a carrier — and then immediately disappears. Any “contract” you think you have with them is essentially worthless once they’ve collected your money. After that, you’re on your own.

The promised 2–12 business day delivery window? Utter nonsense. We’ve been waiting over a month for our belongings. Every time a new “guaranteed” delivery date comes and goes, we’re fed another excuse. Safe Ship’s response is always the same: “Don’t worry, we talked to the carrier. Next week for sure.” That line has been repeated to me three separate times, each time without results. At this point, I honestly have no reason to believe my things will ever arrive — and I can’t shake the feeling they may be gone for good.

To make matters worse, Safe Ship claims they’ll send you copies of your signed paperwork. They don’t. The only documents I ever received were the initial quote and vague assurances of delivery. Everything else has been smoke and mirrors. Without official paperwork or accountability, it feels less like I hired a moving service and more like I paid to have my household possessions vanish.

And here’s the kicker: when problems come up (and they will), all Safe Ship does is “make a note.” They won’t hold the carrier responsible, they won’t enforce the agreement, and they certainly won’t lift a finger to protect your interests. In my experience, Safe Ship is a costly, useless middle layer — and the entire ordeal has left me feeling duped. In short: If you value your time, money, or peace of mind, avoid Safe Ship. I cannot stress this enough — using them was one of the most regrettable decisions I’ve ever made.

Original Review: Aug. 20, 2025

Don’t usually do this but if you read this review call me at ** so I can give you my full experience with Safe Ship. My takeaway is stay away. Horrible experience. Bait and switch tactics. Low class carriers. Initial quote to sign me up was 7.5K after a complete walkthrough of my house by a sales rep. Agreed and signed contract. Quality assurance called me four days before my move for another walkthrough (exact process) and my price increased from 7.5K to 15.5K. I needed to be out of my old house in four days post the quality assurance call so I was backed into a corner. The moving team they brokered didn’t bring a truck that could fit our increased quoted sq ft. We downsized all the boxes we paid for cramming our clothes in boxes vs all the boxes they quoted for us to hang our clothes.

Movers still had to strap all of our mattresses outside of truck. Result was we paid for more square footage in the revised quote that was less than the truck they delivered, and as a result they crammed the cabin of the truck which damaged ~30% of our furniture because it was literally crammed to the brim. We didn’t use ~50% of the boxes they said we needed in the final quote which was a primary driver on the 7.5K to 15.5K increase in price. Moving team they hired spoke broken English, had no products to reduce chance of things being damaged - our brand new house now has steps with deep gashes on 7/15 steps. When I called safe ship to recoup damages they make the process extremely hard and blamed the third party they contracted that actually did the move.

During the phone call, he provided me with a price just slightly lower (~30USD) than the other company provided me for my ENCLOSED transportation, and he PROMISED me that the car will arrive between the 1-3rd of August, since I contacted them more than a month prior to the pickup time. I asked him what he suggest the pick up time to be, so I can be guaranteed having my car arrive on time and arrange my schedule accordingly, and he suggested 28-29th of July, so I agreed. He made me pay a 500+USD deposit right on spot, via phone call, so there wasn’t even a pricing breakdown nor a pick up date confirmation.

It was my first time experiencing someone waiting for me to sign the contract and provide card details directly to him while he’s waiting for me on the other side of the phone, so I was a little panicked and wanted to end this fast. I paid the deposit and suddenly realized I didn’t even make sure that the transportation is ENCLOSED or not, so I asked him right after he charged me…and unfortunately, it was OPENED!!! So I actually paid extra for this small company, because other big companies quoted me 100+USD less for this type of transportation method. But since he promised me that the car can arrive safely and TIMELY, so I just left it as it is.

After a month, finally on the 21th I received a message from Safe Ship and was told that my car can be picked up at late evening on the 29th or 30th so the car will arrive on the 8th..!! I told him I really need the car by the 3rd and if 28th doesn’t work I can also do 27th or even earlier. Guess what!!! He DISAPPEARED!!!! After sending him message on the next day (22nd), 23rd, and 26th, without any responses while watching the time approaching, I was exhausted and called the other person from Safe Ship (the person who charged me), and he also DISAPPEARED!!! No one replied to any of my messages!!! Finally, on the 28th, one of the person sent me a message saying they will have customer service reach out to me shortly, and I waited for the entire day, WITHOUT receiving the call!!

So I called them back on the 29th, and FINALLY was told that the carrier will come pick up on the 30th… Those unresponsiveness were NOT YET. When the carrier came and saw all the stuff I put in my car, he charged me for an additional 200USD, but I wanted to take to Safe Ship first before just giving the carrier whatever he asked for, and thus I didn’t give the carrier the 200USD right on the spot. What is CRAZY is that after they took my car away, they sent me a message saying I need to pay 600USD for my stuff instead of the 200USD they asked for before taking my car away. I feel like being scammed!!!! They said if I’m not agreeing on this they will not deliver my car and I have pick up my car in the middle of nowhere???

I contacted Safe Ship regarding this scam directly, and AGAIN, they were UNREACHABLE!! I called them everyday, and sent 2 LONG messages explaining what I am experiencing. Still, didn’t hear anything back until the 31st, when my call finally went through. After repeatedly explaining this situation for 3+ times to every different customer representatives (yes, I was forced to call for 3 more times because every time the person receiving the call will say “ok, I will call you back” and then disappear for another day), I finally was able to make them contact the carrier directly and was told that it is unusual to get charged for anything above 200USD for additional baggages inside the car (YES OF COURSE), so in the end, I still had to pay the 200USD.

The car arrived late and I wasted 1000+USD on car rentals and hiring people to help me move my things inside the car (I admit the stuff I put on were heavy), but what bugged me the most was not the additional 200USD. Instead, it’s Safe Ship’s UNRELIABILITY for failing promises, constantly ghosting me and choosing carriers without work ethics!!!

Original Review: I was sold a dream by Zachary **, “Logistics Coordinator” at Safe Ship Moving Services. He claimed he would be “with me every step of the way” and presented his company as veteran-owned, trustworthy, and honorable. The moment I signed the contract? Silence. Ghosted. No returned calls. No updates. Nothing. Not even the courtesy of a reply from him. I had entrusted my entire home to people I was led to believe were professionals and instead I got grift wrapped in a flag. I did receive calls back from a customer support person but she was as helpful as a bucket with holes.

The broker handed off my move to All State Moving & Storage, a carrier with a long trail of complaints and missing/damaged item reports. And when things went wrong? Safe Ship vanished. No assistance. No accountability. Just a forwarded claim to a third-party company at a California PO box address and a phone number that leads to a dead end.

Don’t fall for the “veteran-owned” bait. This company uses patriotism as a shield to earn your trust, then passes you off like a number and vanishes when the damage is done. Zachary **, if you’re reading this your word means nothing. You lied. You ignored calls. You let your “client” suffer thousands in losses without so much as a follow up. Safe Ship Moving Services isn’t just a broker they’re enablers of predatory, borderline fraudulent behavior. I wouldn’t trust them to move a shoebox, let alone someone’s home. Never again. You’ve lost more than a customer, you’ve earned a permanent warning label.

Original Review: Aug. 16, 2025

My experience with Safe Ship Moving Company and Next Relocation Inc. was absolutely horrible from start to finish. If I could give zero stars, I would! The movers showed up late and from that moment everything went downhill! They were careless with my belongings-furniture was broken, boxes were crushed and wet. Several items ended up broken. They moved my belongings to a warehouse in Chicago and repeatedly told me it was being loaded on a truck when it wasn’t! At the end of it all, I was quoted $2900 and the end cost was over $6000! I had to pay cash to Next Relocation Inc. over $3300 IN CASH! I’m still missing art work and furniture! I feel infuriated, violated and scammed! I would never recommend this moving company to anyone! They caused me damage, stress and financial loss and they didn’t care at all. They chose the audacity to offer me a $200 discount if I wrote a good review! They’re crooks…stay away from them!

Original Review: Aug. 16, 2025

Safe Ship Moving Services is a scam company. They lure you in as veteran to veteran worry free service, give you a low ball bid, double your charges just 5 days before the move when it's too late to change moving companies. Their managers will not return calls. PLEASE CHECK BETTER BUSINESS BUREAU before using this company over 600 complaints in 3 years.

When they ask you what’s the first available delivery date and mention it takes 7-21 business days, be mindful they start counting the first day 7 days after that date. We waited 24 days for our things. We could never get in touch with Chow Bella directly but Safe Ship Moving could and they were told our stuff was at their homesite in Cali in a climate-controlled warehouse. Turns out they were waiting to see if they could get another deal on the truck, they did but they must’ve gave that drop off some of our things as we have missing boxes and almost gave us what that drop off was missing. Going back to climate-controlled, it was not. We had candles and other items stuck and melted together. Items were broken and boxes labeled with glass turned upside down.

Readdressing the time frame it took to get here which was by far the most frustrating because we have 3 children needing their things; we called at 14 days and Safe Ship told us Chow Bella Moving was not even in transit but they would be packing up (they unpack the truck they initially packed and repack it whenever they decide they want to get moving) in two days and it would take another 5-7 days and they would call when they were on the way.

The following week came and we were at 20 days. We called back and no answer from Chow Bella but Safe Ship got an answer and we were told “they lied and did not pack up and leave when they said they would last week” but would be on the road and it would now take 3-5 days. They then threw an extra $800 bill stating that needed to be paid due to “narrow roads” on the trip. We refused to pay because that was NEVER mentioned, not once. Sounds like an issue with DOT and not my concern. Every phone call, they were very specific about their business days and hours not driving on the weekends etc. and that they could only drive 8 hours or 500 miles the most due to the labor laws and DOT (Department of Transportation).

The day of delivery, we were told they would arrive between 5-7 pm, at 7 we then were told it would be 8ish, at 830 nothing, they showed up at 10:30. Again, if we didn’t have small children we wouldn’t have been as frustrated and more understanding but at this point it seemed absolutely absurd and unreasonable. Mover handed off things that were not ours and we were missing boxes, we had broken items, and they had no idea where the pieces were to put things back together as we were told they would since they disassembled everything. They emptied the truck at about 12:30 am and we ultimately told them, "Don’t worry about our furniture being assembled, we’ll deal with it due to the time and our wish to get our kids in their own beds." Despite all that said, I am at a loss for words as to the business itself.

Original Review: I googled best moving companies Safe Ship came up. I did not realize they were a broker, not the actual shipping company. I was quoted around $8,000. and they collected a deposit. As my broker they could not give me an exact pick-up date unless I paid an additional fee. A week before picking up another employee called to go over the move. My bill went from $8,000. to 13,000. plus. Now I am locked in, so I had to pay. When the movers showed up, they started evaluating my items and tried to charge me more. My furniture was not wrapped properly, and many Items were damaged. Microwave stand looks like the bottom was kicked out. Bedroom set, desk, file cabinet, floor lamp and shade, improperly packed and handle resulting in damage. When I called Safe Ship with my complaint they refer to their contract and blame the shipping company.

Billing and payment was specifically a problem. The moving company refused to deliver the goods unless I paid the driver in cash or Zelle, which was not how the first two payments were processed. I was not given this information by Safe Ship until I called them to get them to tell the moving company to contact me. SafeShip customer service was difficult to connect with and several were unprofessional and not knowledgeable. I had to keep asking for a supervisor. After I explained the problem to the supervisor three times, she finally understood, but could not help me.

SafeShip brokered with a terrible moving company. Even when SafeShip contacted the moving company for me, the company did not answer or return the first several phone calls. When SafeShip was finally able to speak to an agent, they were unprofessional and did not assist anyone. The moving company was unreliable and delivered my household goods 4 days late with no explanation and demanded cash.

My household goods were scratched, damaged, and broken. Thick plastic boxes were crushed. A box very clearly marked as glass was punctured. All of the wooden furniture was scratched and scraped. They did not use the digital bill of lading I signed, but instead used a handwritten, illegible version that did not properly describe my household goods. The person who delivered and unloaded did not understand English well enough to have a conversation and clearly could not read English, since the box marked as glass was obviously damaged. The transaction did not seem legitimate.

When I explained the problem to the SafeShip supervisor, she did not seem to understand the importance of the driver being able to clearly speak and understand English. She didn't understand that giving cash to a stranger, especially if the person does not effectively communicate, is not a safe thing to do. I will not use SafeShip again or recommend them to anyone.

Cynthia **, Customer

I was told by that the lady, didn't catch her real name, on the phone that she was the highest level that I could reach at the time. She did not offer another phone number. She did not give me an opportunity to speak to a manager of any kind other than herself. This company is an abysmal failure and a scam! For a veteran owned company... 100% FAIL! I highly encourage anybody that is thinking of using this company to reconsider and immediately use another company no matter what!

Their drivers are not vetted, the company does not care, and they will give you every single reason why you have to pay the full amount other than what is reasonable for the hassle that you have to go through! Beware!!! Do not use! This is a scam broker company that needs to die quickly and silent so nobody has to experience what we went through!

The 2 movers who came to deliver our things were great! They were 2 gentlemen originally from Russia. They were careful and moved each piece of furniture and boxes to exactly where we requested. The one bright spot in an otherwise horrible move. Safe ship accepted our deposit through a credit card, and we were under the impression that we could use it for the whole move. When they asked for further payment after the movers arrived, they accepted our credit card for payment. At that point they had one half of the total cost.

Wayflower Movers called to collect the balance (over $12,000) by cash or cashiers check. That meant we had to come up with over $12,000 in cash before they would deliver our belongings. We of course freaked out! I called Safe Ship and they said it was standard practice, but in the end they accepted our credit card. At no time did they mention to us that any cash was needed unless we chose to tip our movers. I don't believe that they are dishonest, but there is a lot to be desired in their communications to customers.

Original Review: Aug. 8, 2025

If I could give them NEGATIVE 50 starts I would and avoid this company at all costs. Unless you’re okay with not knowing when your furniture will arrive—sometime in the next 30 days—then by all means, give SafeBound / SafeShip a call. But if you actually need your belongings when you move in, consider this a serious warning. Every reputable moving company asks, “When do you need your stuff?”—and then they try to deliver on that date. Delays happen, sure. But the goal is clear: get your items to you when you need them. SafeBound operates in the exact opposite way. Your “delivery date” with them is not a delivery date at all. They call it a FAD—First Available Delivery—which, as it turns out, is the day they begin thinking about your delivery. Here's what that really means:

1. They pack up your life and put it into storage.

2. On your FAD, they start looking for a driver.

3. That driver—who could be across the country—decides when to pick it up.

Your items may then travel through multiple pickups and drop-offs, and they estimate delivery could be anywhere from 1 to 30 days later.

To be crystal clear: There is zero chance—none—that your items will arrive on the date you request. That date is nothing more than the starting point of a long and disorganized process. My Experience: My elderly parents were packed up and moved out on July 31, 2025, with a confirmed delivery scheduled for August 8. Once the truck left, I received an email saying delivery could take up to 30 days (screenshot attached). They knew our timeline. They knew our needs. And they still knowingly set us up for failure.

I just got off the phone with a supervisor who confirmed everything I have stated above. He admitted that the driver had just been assigned, and it could be days before pickup even happens. From there, delivery would take another 1–10 days, maybe more. I asked why they’d confirm an August 8 delivery when that was impossible. His response? He told me that since today was the FAD they would notify a driver sometime today of the load and he believes the driver will pick it up in the next few days (no idea when exactly). From the time that the driver picks up the load and when I receive it it could be 1-10 days -- again no clue when -- the driver will notify me 24 hr before he arrives.

I mentioned that when I told them my move in date - they knew there was no chance of getting it on that date due to their process and he had to admit -- because of the distance it would be close to impossible (it is impossible) to receive my belongings on the date I told them I needed them. This isn’t just bad service—it’s deceptive, disorganized, and disrespectful of your time and trust. Avoid SafeBound/SafeShip at all costs. You deserve better. Your family deserves better.

In fact, after two months of battling with both Safe Ship and our carrier, Edson was the first person to assure us that what we experienced was not ok, that he was equally concerned, and to actually take responsibility (rather than simply cast blame on the carrier). He worked hard to advocate for us, support us, and help find a resolution (as much as was within his and Safe Ship's ability). In the end, it was Edson who turned our experience around. While we would never use the particular carrier we were assigned again, we would consider using Safe Ship's services and that is only because of the attention, care, professionalism, respect, and responsibility that Edson demonstrated. If it weren't for him, we would not be able to leave a good review for Safe Ship.

Original Review: Aug. 7, 2025

Worst experience ever. Movers missed my moving window. Mover changed my pick-up date and time 7 times. Mover was extremely unprofessional. They did not take an inventory of my items. I was prepared with a detailed inventory of my own. The driver did not provide an inventory to Safe Ship or a Bill of Lading. Movers damaged and broke items. They gouged the wood floor in our new home by tipping an upright piano on its side to move it upstairs. It was then my wife screamed and I told them they were done being in my house. After leaving my wife in tears and me beyond irate they have refused contact with me for months.

Safe Ship has been of little no help. I waited 4 & 1/2 hours on the phone one day to speak with Customer Service. Safe Ship takes no responsibility for sticking me with a company that has an "F" rating with a warning on the review of their business "Use at your own risk." Safe Ship promises to return a call in 24 hours and has consistently left me hanging. When you do reach customer service it is next to impossible to speak with the same representative twice. I have spent over 2 months trying to get assistance or a resolution for my broken and damaged items. No worthwhile assistance from Safe Ship or the moving company. They are a company that values profit over people. I will never recommend them to anyone.

Original Review: Aug. 7, 2025

Would not recommend this company to anyone. Think they are a bait and switch company. Speaks very nicely to you upfront and will do anything to get you to sign up. Once you are in then it is all downhill. Stay away from this company. They moved pickup days many times, price ended up being 60% more than quoted, spent about 30 phone calls with them and numerous hours on the phone. They promise one thing and deliver something else. Please stay away from them. Moving is very stressful and they make it worse. They also deliver when they want. They have a strategy to draw you in and then have no plans to support you. Please seek other movers. Thanks.

The issues did not stop there. My delivery was nearly five days late, causing significant disruption to my schedule. When my belongings finally arrived, many items were damaged or broken, including china, dishes, a bed frame, an ironing board, and more. The careless handling of my personal property was evident in the state of the boxes and the shattered contents inside. I have attached photos as evidence of the condition in which my items were returned to me.

Safe Ship demonstrated a lack of professionalism, poor planning, and a blatant disregard for the well-being of their customers. From start to finish, this move has been one of the most stressful and physically painful experiences I’ve encountered, and it was entirely preventable had the company taken their job seriously. If you value your time, your health, and your belongings, I strongly advise against using Safe Ship for any moving services. Their incompetence has cost me financially, physically, and emotionally.

Almost every piece of the furniture was damaged and even the movers expressed shock at the amount of damage to the furniture. I called Safe Ship and they completely washed their hands off of my claim and asked me to directly contact Interstate McInzie Movers. Even throughout the process, every time I would call them to find out where my furniture was they would refer me to Interstate Mcinzie Movers. DO NOT do business with this company. You are better off renting a U-Haul and moving it yourself. I have now engaged my attorney since I CANNOT get a status for my claim through Interstate Mcinzie Movers.

Then when the mover arrived (3 hours late) they try saying I have to pay for the packing material that I already paid for in the original estimate. After Safe Ship Moving tries to up your estimate, they stop answering your calls and will not respond to emails. They market themselves as “veteran owned and operated” but fail to mention they are all dishonorable veterans. A bunch of liars out to scam people in an already stressful situation. Do not contract with this company. Directly hire the actual moving company you will be working with. It will save you money and stress.

Original Review: Aug. 3, 2025

Our move from Westfield, Indiana to Greer, South Carolina did not go well!!! Our job # is **. Pick-up: The pick-up crew leader was not polite, when we asked him not to park on the new driveway. The driveway was recently poured and had not cured completely. The driver did not agree with me and so I said I would make sure it was not cured with my husband.. My husband went out to talk with the driver and told him the same thing and the driver rolled his eyes. The driver also told us we could not move our plasma television because all of the pixels would go to one end and would not work. I think he didn't want to move it and the television works fine. The crew was great and worked extremely hard. We provided snacks, food and plenty of water for the crew and the driver.

Drop Off: The drop-off was the real disaster! The driver, MJ, was rude from the minute he contacted me. He stated that he did not know about a second stop and wasn't sure if he could do it because he was driving a semi. Most moving vans are semis and deliver in neighborhoods. The second stop had already been approved and paid for before the pick-up. The second stop was maybe ten miles away from the first stop. MJ arrived angry because he drove through the entire neighborhood to get to our home when there is direct access to our home. He was cursing about driving over people's lawns and if they saw his truck, he would have to pay for the lawns he drove over. He did not introduce himself. He parked the truck, came inside, and quickly asked for his check which I had ready for him. However, he also said, "We expect a tip after we're finished." In my world, I love to tip people well, but I do not expect them to tell me they want a tip.

After parking the truck, he opened the truck, took a strap off and literally let a yard box and ladder fall out of the truck. Not a good start. We never did get the ladder! (approximately $100.00) He must have put it back on the truck. We also have a box that is not ours. Would you please let me know what I am supposed to do with this box? While unloading the truck, MJ did not take care of the furniture, the floors or the walls in our home. The walls were pristine and I do have video of what they looked like before MJ started bringing in our furniture. The two other men were amazing. They were very polite and worked so hard all day! They too could not understand what MJ's problem was. They were trying to be careful and he would just keep pushing the furniture against the walls and floors.

After getting the furniture into the house, MJ complained about the previous packing crew not putting the nuts and bolts where they should be and was not putting much effort in to find them. I found most of them for him. However, MJ didn't put the washers with the screws and bolts when putting the beds together and a dresser mirror. I have a bag of washers for the furniture. Eventually, the screws will come out!

Besides the damage and MJ's unpleasant attitude, he was specifically rude to me. I felt this was because I am a woman and he thought I could be talked to in a disrespectful manner. MJ never took responsibility for any of the mistakes. He often said it was my fault. He was so polite to my husband, using "Yes sir, Daniel, etc".

I provided water, snacks and lunch for the crew. However, MJ told me he only likes cold water and the water was not cold enough. The other guys on the crew thanked me and drank a lot of water. I made ham and cheese sandwiches for the group, in which MJ told me he doesn't eat ham. So, I washed my hands and made him some cheese sandwiches. He asked me if I washed my hands and did not contaminate anything with the ham. I told him I did. I was trying to respect his beliefs and thought we might have made a break-through but no! MJ just continued to complain, blame everyone else for his mistakes and continued to treat me as if I was a lesser person because I am a female.

I chose SAFESHIP Moving Services because the salesperson (Jason) and customer rep. Were excellent. (Kevin **) However, if you want to keep the #1 ranking, I would highly recommend not using MJ in the future and probably not using Next Location as a vendor. This is not my first move but it is the worst move I have ever made. I actually have moved with four other moving companies and they were all far superior than this experience.

To finish this long complaint, I do not know what the driver is expected to pay his local help, the guys that worked all day, on a hot, humid day,. Who were polite and personable, but MJ only paid each of them $100.00. This is what we tipped the guys! If that is standard pay, that is not acceptable. Those men worked so hard, much harder than MJ, and deserved to be paid much more than $100.00.

Maureen

PS: I submitted this complaint to several people associated with our move and did not receive any response.

Original Review: Aug. 3, 2025

I was initially quoted a price based on my inventory of items, 5 days before the move, they raise my price another $4500 (30%), after I got rid of a couch that was initially in the quote. The day of the move, after the truck is loaded, they raise it another $1600. Buyer beware! They also broke my $1700 tv, chipped 2 pieces of furniture and poorly packed a clock and broke it. They never emailed me a bill of lading or inventory of my items. Luckily nothing else was damaged or lost. I will never recommend this scam of a company!!

What's worse is that they sold themselves to us a veteran-owned and operated company, that we would be moved by veterans, and that the same crew that loaded the truck would unload the truck. None of that was true. They gave us a sketchy company that did not speak English. Their customer service staff was condescending and insulting, particular to women. And actually told us that our household wasn't worth much and it would be better if we just threw our items away than move them. Safe Ship cannot be trusted to help you move your household. Stay far, far away.

2nd day, the Rigos team show up with more men than the previous team that had showed up. The main guy was obsessed with only taking what was on the list, if it wasn't on the list he didn't want to take it. Except his team did not take things that were on the list, they kept moving things and stacking things they didn't want to deal with in a corner even when we and their boss told them they were supposed to take that item. The team was extremely rough with things, bumping furniture into the top of the door frame as they moved it out of the house. My mother went to prop open the 2nd door of our double door entrance as they just kept going in and out the 1 door instead of opening the 2nd door.

The guy in charge later tried to lie to me and say he was the one who propped it open when I had watched my mother do that exact task, when I said that he tried to back track and continue lying. My mother began to cry from how they were treating our things and went into another room to call Safe Ship customer service, only then did they slow down and start treating our things with a smidgen more respect and stopped banging them into doors and walls. I had to leave behind my father's ladder and my grandfather's tool box because they continued to ignore me and say things wouldn't fit, when they weren't breaking down items that were able to be broken down.

We had to leave behind years worth of holiday decorations because of them even though they were nicely packed up. Before the first day we went out and bought 2 mattress covers and TV boxes for our 3 Samsung TVs (two 55 inch TVs, one 65 inch TV) and made sure that these boxes went up 75 inch TVs, the team only used 2 of these boxes and ignored the 3rd for our 65 inch TV, which then resulted in our 65 inch TV now having halos in all four corners. Meanwhile the 2 55 inch TVs that were put into the boxes we bought have no halos. Team leader also complained to us that we did not buy them lunch. We were not informed that we were expected to provide meals to the employees.

We were told just before they arrived to deliver that they could not accept Zelle as a form of payment and so we had to scramble to get a money order for them to deliver our furniture. The team lead that showed up once again spoke broken English, and we later figured out they were a completely different moving company than Rigos. They did not treat our things gently as they moved them out from the truck, and were in a rush to finish us as fast as possible. One man dropped a dresser down 5 stairs and then tried to hide that him dropping this dresser broke the foot off one of the corners and scraped up the top corner of the dresser, and tried to move the foot into the right place when I went down to check on him after he'd dropped the dresser.

He did not tell me what he did, he attempted to hide it. We noticed on 1 end table wood was cracked and broken. When we expressed this to the team leader he roughly grabbed the bottom and pulled it to try and correct it, ignoring us when we yelled, "Please don't," breaking the wood more to the point a piece came off. They only put together one bed, and upon inspection they used screws that were not the original screws for that bedframe, including a random rusty screw, they made new holes in the bedframe and cracked the wood. We also later found an item that wasn't ours, no idea what to do with this item, it had a red sticker and ours were green. The screws for the other bedframe are missing. We have multiple missing items.

They do not care. Like other reviews they only pay $0.60 per pound and they estimate the weight, so it's not even the correct weight. The second team was complaining about how heavy some of our furniture was. The anthem claim management team wants to say I did not provide enough pictures with the damage in them, even claiming they didn't get the video showing the damage done to one of the bedframes. Now they sent a letter that basically if I want the measly $286 dollars I can't complain.

When the truck arrived at our home in Washington the driver had a hard time communicating with us as his English was broken and limited. He showed up by himself and had to wait 45 min for helpers to arrive. The helpers were not professional movers, they were found on craigslist (they told us themselves that's how they got the job). On the delivery side it was the same truck and driver. We had sever damage to our tv and riding lawnmower. Our tv 75" flat screen was packed by the movers and the lawn mower is a $10K mower and was crushed the entire front end was destroyed, the tv scree was shattered. That is the background of the damage, we were offered $111 dollars in compensation. When we talked to Bianca from Safe Ship she said not their problem and alluded to the contract and that Safe Ship was not going to help.

This company is a rip off and just throws your claims back to the contractor who moved you. They take no responsibility in your complaint and offer no help. If you want to roll the dice with Safe Ship known once they have your money they could care less about your move or complaints. I would move on to a company who owns their mistakes and leaves their customers on an island with no help. Rip Off if you reply to this post I am open to discussion. Trust me I am a real veteran and this is not how you treat people, veteran owned is a hook to get you to feel safe with them. Don't take the bait. Go with another service... Worst customer service on the planet.

Once my belongings were in transit I was not contacted until the day before delivery. This contact was directly from the driver. This is where buyer beware comes to play. I then discover after several phone calls to driver, dispatcher and safe ship movers that it is up to driver to schedule labor to off load belongings. This is all third party negotiations and safe ship could not and would note intervene. They are simply a broker so do not look to them for guidance.

The movers at the delivery end were incompetent and all they did was argue amongst themselves on who was to do what and how furniture was to be put back together. When two boxes were found wet and damaged, the mover’s reply was that was like that. So… when looking for a moving company, I would not recommend safe ship moving.

Original Review: AWFUL, AWFUL- AWFUL--ripoff from the start. Agreed to a certain price after the virtual tour with Jennifer. Told her size and dimensions of furniture, everything including pictures, garage and sheds. After we had contracted to move 3 bedroom home, final call a week before move comes and Jennifer only put half stuff on the original contract which comes AFTER you have sent funds. Tried to essentially add another $10,000 to bill, which we got them down to $4000. (total $21,000).

Movers come and the one foreman was very professional the other was not. Was "light" packing the truck and my wife told him to get stuff in there tighter to fit as well as prevent breaking stuff. We had marked every box clearly and directed them to where rooms were but found they put half our stuff in the garage and broke the bed moving mechanisms on two beds and damaged a family heirloom cedar chest. Will be sending in for replacement of bed mechanisms and cedar chest damage. I am guessing they will deny all or push off claim because I truly think this is a business that flourishes on highway robbery.

Original Review: July 30, 2025

Do not use this company! They are broker service and will connect you to a buyer beware collection of contracted carriers. My experience with the car carrier service was absolutely awful. It took more than two months for my furniture to arrive, items were lost in shipment, items were damaged, furniture was not reassembled as promised. Safe Ship could not adequately resolve the low performance issues of the carriers they contracted with. I was left powerless and spent way too much money (~20k) for the services that I got. The carrier service was All State Moving and Storage Services.

As I shared in a prior review, my experience with Safe Ship Moving was not without its challenges. There were discrepancies regarding the amount of space used, the overall cost, and, initially, significant difficulty reaching a responsive customer service representative.

That changed when Jake **, a Safe Ship customer service representative, personally reached out to me after learning of my concerns. From the moment Jake got involved, he approached the situation with professionalism, persistence, and genuine care. He took the time to listen, asked thoughtful questions to fully understand my concerns, and most importantly, followed through exactly when he said he would.

Resolving my case was not a quick or simple process—it took several days and multiple calls—but Jake never once dropped the ball. When the accounting department misinterpreted his reimbursement request, he immediately stepped in, clarified the situation, and had my overpayment refunded the very same day.

This was in stark contrast to my earlier experience, during which I spoke with more than 10 other representatives, often receiving inconsistent information about delivery dates and costs. At one point, I began recording my calls to track the discrepancies—something that made many representatives unwilling to speak further. Jake, however, welcomed transparency and remained true to his word throughout the entire process.

Please don’t misunderstand—there were still challenges with my move. As a former business owner, I understand that not everything will go perfectly. What truly defines a company is how it responds when problems arise. Jake exemplified exactly what a customer service representative should be—honest, diligent, and committed to making things right.

Original Review: July 30, 2025

In my opinion: Safe Ship is a Bait and Switch Scam Artist, and I wouldn’t trust them with a paperclip. On May 5, I got a quote from Safe Ship: 1,246 cubic feet for $7,595. My move was scheduled for June 17. On June 14, Michael ** called for a "quality assurance check" and suddenly claimed my shipment was actually 1,800 cubic feet and the price had ballooned to $12,253. Nothing had changed on my end — I was already fully packed. I pushed back, and he admitted they intentionally overestimate so they can “refund the difference later,” but charge much more if you underestimate.

On pickup day, I had already spoken with Gia (**), a customer service manager, to dispute the inflated cubic footage estimate — but she insisted the charges stood and told me I’d have to wait until the truck arrived to “see for myself.” When the movers showed up to pick up my items and the truck was packed, I took photos clearly showing that only ~900 cubic feet of my items were loaded, based on the volume markings on the truck. But now Gia was nowhere to be found, and every rep I reached repeated the same line: “you’ll get a final volume when the truck delivers.” That turned out to be yet another delay tactic.

On June 25, my furniture finally arrived — in a 26-foot straight truck, ¾ full, not a semi. Before paying anything (because they refuse to unload unless you pay first), I spent over an hour on hold with customer service. When I finally got someone, I explained that my shipment only took up ~1,270 cubic feet, and the rest of the space belonged to someone else’s cargo. I was told “you must have more stuff,” which was clearly false. I asked for a manager. After 2 hours of arguing, the manager insisted it was a semi and ¾ of a semi equals 1,800 cu ft. I had the driver confirm it was a 26’ straight truck — still, he refused to believe us. I finally took photos with a tape measure to prove it.

After all that, they offered me a $1,380 credit, leaving me paying $10,873 for a move originally quoted at $7,595 — with fewer items than estimated. Later that evening, I got a call from Saika **, another customer service manager, promising to “look into it” and begging me not to post this review until she called me back by Monday at 5 PM. I gave her until Tuesday. She never called.

In my opinion, Safe Ship is a textbook bait-and-switch operation. Don't just take my word for it — BBB shows 569 complaints in 3 years, 286 in the last 12 months, with a disturbing pattern of volume scams and surprise charges. Reviews on Consumer Affairs, Reddit, MoveAdvisor, and Facebook echo my experience. Multiple customers report false estimates, massive overcharges, and hostile support. One federal lawsuit (Hemperley v. Safe Ship) was filed in 2023. Another (Ryan ** v. Safe Ship) is currently active. Complaints have also been filed with FMCSA, DOT, and state AGs. I’m filing formal complaints with the Florida Attorney General, FMCSA, and DOT. I encourage others who’ve been deceived to do the same. This company needs to be held accountable.

We called this company, they asked for our new address, we gave it, and they said it was handled. We did not get an update four days later, so we called again. They had no idea we found a place, so we gave the information again and they said it was on the way. Three days later, we call. We find out they did nothing and the carrier (the person actually moving the items) is waiting on us to let them know. This company was not communicating with us or the carrier so we called the carrier. Turns out our things are not in Virginia, and they will take 7-14 days to ship after we do more paperwork.

Car Shipment. We planned our flights based on when our vehicle was to be picked up. Soon the day comes and the vehicle is still here, so we call this company and they said to wait. Three days after original pick-up, car is still here, we call again. They said to wait. It was time for our flight, the movers already came and we just officially moved out, but we still had the car. We kept calling them and the car carrier was eight days late. We had to change the address for pick-up and spend more money on accommodations waiting. The carrier finally answered and Safe Ship told us it would be ready to pick-up 8am on day 9 after original date. Also, because of the pick-up location being different, we had to pay an extra two hundred dollars. Car was never picked up, so we call.

Eventually the car was picked up ten days after the original pick-up day. Everything seemed fine after that. But we did not get any information on where it was until 15 minutes before the car was to be dropped off. We started driving back the place we were staying but were still far away, so we got the Venmo ready. We were informed we could use Venmo or cash to pay the delivery driver. Turned out the driver did not accept Venmo and could not wait for us to give the cash. We were consistently cursed and screamed at by the driver while we were trying to change bank information and set up different apps to send the money. Safe Ship could do nothing about this when we called them after the ordeal.

Overall, Safe Ship lies to its customers about its capabilities and its carriers. Also, Safe Ship does not check on any part of the shipments for the customer or the carrier (we had to babysit every part of the process). There was one good customer representative with this company, and we talked to a lot. This company is a middleman, and it made every single part of this move a nightmare. We both work and this was near impossible to accommodate and would have been cheaper and easier for us to find the carrier ourselves and work with them (we could not drive everything over because we did not have time). The actions done by this company are inexcusable and we wish we never went with this company.

On top of that, all their email addresses now bounce back, making escalation nearly impossible. After doing further research, I found many other reviews with the same complaints—bait and switch pricing, hidden delivery timelines, and extremely poor communication. If you value transparency and reliability, do not use this company unless you’re ready to pay significantly more for a guaranteed delivery date. Their practices are misleading, stressful, and costly.

I never received a call and when I called them to cancel he hung up on me = I called back a the lady said we only have one person here and probably the phone dropped. I spend all day trying to resolve this issue - I feel like I bought a Marriott which is a bad feeling and over priced. I sent an email to them to cancel and it went to my broker and lawyer.

Now I'm trying to call the credit card to stop payment. Also I asked for Aug 11 move which they agreed to having flexibility on date. Today I was told they had set up the 22nd. They quoted storage control temp and the second quote. I still haven't heard if they were going to drop off boxes (wardrobe, etc) to me prior to the move is needed. He said I could go to Home Depot and buy what I needed. I have been charge 1664.83 and 4426.71 on two set. I will not be using this company. My total move of a small condo under 1400sq - one person was estimated around $14,000 and I'm moving single level homes - 20 minutes away.

The delivery team from ABC moving wanted to deliver my load after dark in the pouring rain (with lightening). While it was still light the driver told me they were still an hour a way which would have put it after dark. The driver was impossible to reach and when I was finally able to make contact with him he hung up on me. The delivery was scheduled for the next day and they were 2 hrs. late telling me I should be happy they showed up. My experience with this company was awful. Even talking to their customer service was disappointing.

I believe they fully were aware that there was no way I was going to pay that amount, and the bonus for them is that they get to keep my over $2,200 deposit with the assurance that I could use it in the future (I'm moving into a retirement unit) or gift the deposit to someone else. If you've got the cash to burn this could be an inexpensive option for you if you're certain no unforeseen situation may come up around your relocation. You will also get multiple phone calls from multiple agents as your information is not updated in your profile.

• Terrible Packing: Nothing was labeled. They used random boxes and materials and left a huge mess behind. They didn’t bring proper supplies, despite being told in advance what we needed. Fragile items were not wrapped but non fragile items such as paper towels were wrapped. They did not pack my drawers for 3 big dressers and ruined the dressers and all of the contents.

• Bait-and-Switch Pricing: I was quoted one price, then charged much more and left with no alternative options. This broker intentionally underquoted the amount of space to get us to sign the contract then at final inventory, during the 72-hour nonrefundable period, they doubled the price. Once they changed the estimate, I had no choice but to pay.

• No Accountability: When I complained, both the broker and the moving company blamed each other. Neither would take responsibility for the poor service and damages.

I trusted them with my belongings during a major life move, and they completely failed. Save yourself the stress, money, and heartbreak — do your research and choose a reputable moving company, not a shady broker like this one.

Original Review: The minute they take your money for their share of your move, you are on your own. I’ve moved many times, and this has been the worst movers I’ve ever encountered. They hold themselves out as veteran owned, but they broker your move to others and you have to deal with them, who are definitely not veterans. Also, Safe Ship’s contract terms are different than the contract terms of their assignees, so if you choose to deal with this nightmare, buyer beware and read the fine print and the differences in ancillary charges. Trust me, you’ll will get ripped off unless you pay attention. We were promised a pick up date, but the actual movers couldn’t pick up that date, then they packed up our stuff and told us they were going to transfer everything from the box truck (small move) to a semi and if it didn’t fit on our beach city streets they would be charging us $1,000 more.

Come to find out, they kept our possessions on the box truck and still charged us the additional $1,000. The driver of the moving truck called Sunday night and said he was delivering Monday, between 9 and noon. It wasn’t until we called him after the noon hour did they tell us he “had things to do”and couldn’t make it.

We called Safe Ship and they couldn’t have cared less that we took the day off to accommodate the movers; they couldn’t have cared less their assignees couldn’t give us a straight answer why they failed to show up; then Safe Ship came up with some story that there were truck issues, and they basically told us that we had to be available for a 10 day period, and even if their assignees gave us another date and time, it may or may not happen then either. Finally Safe Ship couldn’t have cared less that their assignees fraudulently upcharged us an extra $1,000, despite the fact they didn’t transfer the load to any other truck. I wish I would have read Safe Ship’s reviews on other review sites, what a miserable experience.

Original Review: July 21, 2025

Moving service from Hell. Please do not use them. To be honest the initial inquiry about moving was very customer service oriented and professional. The next call to vet your moving list was also friendly and courteous. The nightmare was the loaders and unloaders that were used, very little communications from dispatch, damages upon delivery (close to 4 weeks) and using a storage facility that wasn't climate controlled for that long period of time. How can anyone disassemble furniture and don't put the hardware with the furniture or better yet, remove shelves from a stand and don't put the shelves or hardware with the items. Absolutely horrific. By the way how long does it take to make a phone call, if a driver is expected in a 5 hours block and shows up 1 hour and 15 minutes late, without a call from anyone. Do not use this company because of poor service.

SafeShip has copied and pasted how terribly sorry they are and how rigorously they investigate carriers at least 20 times, but take NO RESPONSIBILITY for not providing their promised moving services! DO NOT TRUST SAFESHIP MOVERS LLC (Vellar Holdings) NOR INFINITY MOVING SOLUTIONS LLC! These companies have no integrity! RUN, find someone else for your move! DO NOT USE A BROKER, they did not provide what was promised for a LOT of money, go direct eliminate a middle man who provides no value.

The DOT told me SafeShip has over 100 complaints. It can take up to a year for the DOT to investigate a complaint. Meanwhile these Moving companies/brokers are endangering the public driving without insurance, driving overweight and over the allowed hours (validated by the truck driver) without rest and no one is enforcing the laws. I have moved MANY times and NEVER had any breakage. 93 items damaged with SafeShip refusing to honor, their in writing promised moving services, is testimony to the fact SafeShip has no integrity and you should find another company to trust your move to!!!

When I finally got a hold of a real person at this so called carrier after multiple phone calls with safeship with more rude individuals, they told me my things would be delivered the next day. The next day came along and I hadn’t heard from anyone all day so I called the number for the carrier and the phone was again disconnected or turned off. I then called safeship back and they told me the carrier ran into issues and they would reach out when they had more information. No one ever reached out to me unless I called back for them to tell me the delivery was now going to be the next day. This cycle continued of so called “issues being faced” on the carrier end with no actual contact with the carrier since they turned off their phones for 12 business days when my items finally arrived at 2:30 in the morning where they then charged me $250 extra for stairs.

Overall, the lack of communication from the “carrier” Signature Van Lines and the lack of effort from SafeShip to help me get the information was very disappointing and was mentally/emotionally very hard to go through. Also let me just add, the carrier one time told me that my items were in transit and would be arriving soon, but I had a tracker on my items and they were still 6 hours away from me…. so they also were liars. Moral of the story is that I could not recommend safeship to anyone looking to move interstate less. DO NOT TRUST the sales people, they will make it seem like a very easy pleasant experience and then set you up with a carrier who turns their phone off and lies to you throughout the whole process. DO NOT move with safeship. I hope nobody else has to go through what I went through.

Many items were left such as cables, washer and dryer hook ups, office desk, chairs, and so on. I am truly disappointed and called and tried to reach out to have this made right for me. During my final attempt in July 2025 I was told they could not help me but I could pay for another move. I will never recommend Safe Ship nor Perfectly Fast movers for anyone. I had to run around and get cash once the items were delivered to the storage in North Carolina because they did not want to accept money orders or a cashier's check. I highly do not recommend this company nor the other one.

My items were picked up on June 29, and I did not receive a single proactive update from the carrier. Every time I needed information, I had to initiate contact—either with the carrier directly or through a Safe Ship representative. I was repeatedly given new delivery promises: July 7, 10, 11, 12, 16, 17, 18, and finally July 19, which actually happened. Each promise came and went without delivery or proper notice. Calls went unanswered or were pushed off. One driver said he was out of driving hours and 10 hours away the evening he was supposed to arrive. Another call from the carrier came just to ask for my delivery address—weeks after they had picked up my belongings.

To Safe Ship’s credit, some reps like Nathaniel did try to help. He stayed in contact and assured me the carrier would be fined for missed delivery deadlines, and that there would be deductions from my final balance for each day late. That part remains to be seen. Still, each new rep I spoke with at Safe Ship had no idea what was going on, and I had to repeat my entire situation over and over.

When the truck finally arrived, I was told the final balance was nearly double the original quote. I was never informed ahead of time about this increase, and it only came up after my belongings were already en route and at my door. At that point, I had no choice but to pay—or be denied access to my own property. This is a classic case of extortion and violates FMCSA consumer protection guidelines for moving companies. Bottom line: I wouldn’t recommend Safe Ship or Midwest to anyone looking for a reliable, respectful, and transparent moving experience. The emotional stress, financial surprise, and logistical nightmare are not worth it.

In an effort to resolve the situation, I left a detailed voicemail — over five minutes long — for the agent handling my grievance, describing exactly what was happening in real time. Despite that, and after more than five follow-up phone calls, no one from management has reached out to me. No one has offered help retrieving my home contents, and no one has offered even partial compensation for the unused space or the poor service. The total lack of accountability and basic customer service has been shocking. It’s clear that once they have your money, they stop caring. I urge anyone considering this company to think twice. I wish I had known what I was walking into — this has been one of the most stressful and disheartening service experiences I’ve ever had.

Response: "Yours is a big move. We do that with bigger moves." You’re BBB accredited, correct? Response: I can tell that you’re hesitating and then texted a series of websites showing their high ratings( paid for reviews, I would realize later). He certainly didn’t text me any site with negative reviews. He was very friendly, persuasive and complimentary to our home. Dustin said he was available whenever I had a question and I signed. A few days later I called bc I had questions about missing items in the contract. No response all day after reaching out two or three times. This prompted me to do a deeper search and what I found on BBB, Reddit and this website made me literally nauseous.

I immediately tried to cancel but the woman I spoke to, Jessica I believe, said that the 72 hours had passed (in my mind, it was 3 business days) Tried to convince me that they had a luxury mover assigned to me and to stay with them; I just saw more dollar signs. Our credit card company tried to fight this but we lost. We’re out over $4800 dollars but I know that move would have been an additional $10,000, not another $4800. This company took advantage of senior citizens at a very stressful and vulnerable time, and used the “we’re Veteran operated” to reel us in. They are not honest nor trustworthy and I will leave this review everywhere I can. They should have at least refunded the 15% overcharge on the down payment. Lesson learned, I will always trust my gut feelings and never fall for a slick salesperson again. Do not trust this company!

I know this doesn't sound very weird in the sense that, yes the responses he was giving were pretty normal responses to the things I was saying. However tone and how you speak to a customer matter. And I will just say, after being quoted a ridiculous $15,000. Not kidding. $15,000 to move my townhome that was moved into from a 705sqft 1 bedroom apartment (so you have a reference that I do not have $15,000 worth of things) From CA to TX. Nick just made this company that already had a stupid high rate look even worse. Thanks for your time.

The communication before, during, and after the move was excellent, and the final cost matched the quote, with no surprises. If you’re looking for a reliable moving company that truly values customer service, I highly recommend Quick Shift. Hopefully Safeship keeps Jawad and his team on my load, all the way to the final destination and doesn't make any personnel changes along the way.

While filling out the blank paperwork, the mover was more concerned about the tip. I replied, “You haven’t done anything yet “. Between taking stuff I said that stayed & stuff that was supposed to go, was ridiculous. It took me a month to get my furniture and I was told by Safe Shipping I would have my furniture in 1-3 days, 3 times! I had to hire a lawyer. The day I got my furniture, they left me with a mess! Legs to my entertainment center were missing & when I asked them, his response was “legs?” Barely understood English, & were not the same movers who packed my stuff originally. I was left having to put everything together, even though I paid to have everything setup. I couldn’t wait for them to leave! I have never felt so cheated in my life! Do not use this company for your move, is my suggestion.

Just days before our move, a sales rep called to upcharge us $4,000, threatening we’d lose our reservation otherwise. We were locked in with limited options, so we reluctantly agreed. When the movers arrived, they showed up in a graffiti-covered truck with no uniforms, pants halfway down, and immediately let us know we'd be charged extra for stairs—unless we gave them a great tip. My husband, trying to be kind, helped them move everything and even jump-started their dead truck at 3:00 AM. They stayed until then. No plan for lodging or food. We fed them dinner ourselves.

To make matters worse, we later found out this company is just a broker, and they subcontracted our move to a third-party crew who had no idea where they were headed next. Along the way, our belongings were shuffled through various storage units without our knowledge. When we arrived at our new location, we proactively called to ask what type of truck they’d be delivering our items in. We secured two storage units—one for semis, one for large trucks—ready to accommodate whatever they needed. They promised to call 24–48 hours in advance to confirm details. They never did.

Instead, they claimed—based on Google Maps—that our location couldn’t accommodate a semi (false), offloaded our belongings without notifying us, and slapped us with another $1,500 fee for a “truck transfer.” When we pushed back, they held our stuff hostage and said they’d charge us even more to store it elsewhere if we didn’t pay immediately. We had no choice but to comply just to get our belongings back. This company operates entirely through shady fine print and post-signing extortion. Hidden fees for stairs, walking more than 75 feet, truck type, and other nonsense added thousands to our bill. None of these were clear up front, and every promise they made was broken.

In the end, we paid almost double their original quote. They prey on families in transition, wear a mask of professionalism and patriotism to gain your trust, and then exploit you at every step. We feel sick that we ever trusted them—and devastated we didn’t choose a transparent, reputable company from the start. Please do yourself a favor: Run. Do not walk. Avoid this company at all costs.