Safe Ship Moving Services Reviews

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Edited by: Jon Bortin

About Safe Ship Moving Services

Safe Ship Moving Services is a licensed interstate moving broker based in South Florida. As a broker, Safe Ship connects customers to registered carriers with the best rates and terms for their specific situations. Because the site offers limited information, customers should call to speak with a Safe Ship Moving representative to get more specific details and a free quote.

Pros
  • Licensed interstate broker
  • Full-service packing available
  • Corporate and military moves
Cons
  • No quick online quotes

Safe Ship Moving Services Reviews

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    How do I know I can trust these reviews about Safe Ship Moving?
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    Page 10 Reviews 1435 - 1635
    MoversStaff

    Reviewed Jan. 13, 2025

    Anthony was such a pleasure to work with. He was communicative, on time and very thorough. I was very impressed and overall had a wonderful experience. The extra hands hired to help load and unload the truck were also excellent and very hardworking. I would highly recommend First Class Movers.

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    Annette increased rating by 1 star.
    Customer ServicePriceMoversQuote AccuracyPackingRates
    After a positive interaction with Safe Ship Moving Services, Annette increased their star rating on Jan. 18, 2025.

    Updated review: Jan. 18, 2025

    Customer service called me the same day I put in the review. She listened to my experience and since I didn’t have property damage to file a claim, she offered me a partial refund. I still can’t justify a 4 or 5 star rating but the pickup in NM was fine and he customer service was great, so my rating is for the delivery service in TN.

    Original Review: Jan. 13, 2025

    Moving from NM to TN, I was given a great price and then days before pickup, the price doubled. The pickup team taped surfaces furniture together. The offload team was rude, did not listen to me and treated my items badly like leaving furniture upside down in a garage, then asked for a tip.

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    MoversPackingStaff

    Reviewed Jan. 11, 2025

    Movers were on time and worked efficiently. They showed respect towards my mother's belongings. Everything was packed, loaded and delivered much quicker than I expected. I would definitely hire again if needed. Everything was packed and delivered safely and handled with care and respect. Thank you and your help is greatly appreciated!

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you, Tim!

    We truly appreciate you taking the time to share your positive experience. It’s always wonderful to hear that our moving team was punctual, efficient, and handled your mother’s belongings with care and respect.

    Your recommendation means a lot to us, and we’d be honored to assist you again in the future if needed. Wishing you and your family all the best!

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    PriceMoversQuote AccuracyPunctuality & SpeedPackingStaffRatesTransparency

    Reviewed Jan. 11, 2025

    Cobra Van Lines was the mover and packers. They did an excellent job, would definitely recommend!! They came on time, packed everything neatly and left as per schedule. Safe Ship was excellent as the brokers as well. They also helped with clearing up some trash in the place. The pricing was also extremely transparent and competitive.

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you, Kunal!

    We truly appreciate your kind words and positive feedback. It’s great to hear that our moving team arrived on time and handled your belongings with care. Providing transparent and competitive pricing is a priority for us, and we’re glad to know we met your expectations as a broker.

    Wishing you all the best in your new home! If you ever need assistance in the future, we’re here to help.

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    Customer ServiceSales & MarketingPriceMoversStaffBillingRates

    Reviewed Jan. 10, 2025

    Fantastic customer service. Very professional and helpful with answering questions. However I have an issue with moving company that picked up our goods. Professional until the end, job Foreman tried getting us for an additional $12,000.00 then said if we pay cash he would cut it to $4,000.00. We settled with credit card of $990 but at wrong rate which Safe Ship caught that we were charged incorrectly. The moving company tried scamming $12,000 grand from us. Not okay

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    Customer ServiceDamagePackingStaff

    Reviewed Jan. 10, 2025

    They were very personable, explained everything and took good care of items being packed. They wrapped and taped all furniture pieces. They packed some of my snake boxes in a large box. They were very careful packing my Tiffany lamps. Dario explained all the paperwork before having me sign. They told me the things would be taken to a storehouse and I would receive a call 1-2 days before delivery. So far I am pleased. I did not like that they couldn't take the money order as I had made it out to Safe Ship.

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    CoverageMoversPackingStaff

    Reviewed Jan. 9, 2025

    They came on time, and also make sure they pack my stuffs nicely and cover them with special blanket. I was impressed. They were very gentle with my stuff. They were very attentive when I was talk to them. They were not in hurry at all. For sure they were professionals.

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    PriceMoversQuote AccuracyPackingStaff

    Reviewed Jan. 9, 2025

    The move was smooth and efficient. Ezze and his team helped me pack an item and were able to move all of my stuff. I would certainly recommend them. The team arrived on time and finished loading the truck within a couple of hours. They were supportive and explained all the costs involved.

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    Customer ServicePriceMoversQuote AccuracyDamagePackingStaffRates

    Reviewed Jan. 9, 2025

    This move could not have gone any smoother. The communications was outstanding between the company and the movers. The movers kept me informed as to their arrival. They were very professional and courtesy. They were very efficient and careful to pack my belongings. The company did a follow up to see if I was satisfied and that everything went well. As a veteran, the price was fantastic. I would recommend them to anyone.

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    MoversPackingStaffRates

    Reviewed Jan. 9, 2025

    The movers were on time for pickup, very communicative, wrapped everything with care, and were in and out in less than an hour. They showed an interest in my pet which was very sweet and were very respectful of the property. The guy who was driving the truck was an AMAZING driver. My apartment parking lot is a little tight and he drove that giant truck in and out like it was nothing. Moving with Safe Ship has been an amazing experience so far, and I will definitely be using them again in the future.

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    MoversDamagePackingStaff

    Reviewed Jan. 7, 2025

    The moving crew was professional, courteous, on time and careful with all of our stuff. No complaints and I would highly recommend them to anyone looking for a moving service company. They communicated well with us ahead of time on when they would arrive and they took extra care wrapping our furniture to avoid damage.

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    MoversPunctuality & SpeedStaff

    Reviewed Jan. 7, 2025

    The the movers arrived at their scheduled time and performed their job quickly and and were very friendly and professional the entire time. I will absolutely positively be using Safebound Moving and Storage safe with Safebound and their partners Safe Ship Moving Services for my moving in the future. Excellent experience.

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    Nicole increased rating by 2 stars.
    CoverageTechPacking
    After a positive interaction with Safe Ship Moving Services, Nicole increased their star rating on Feb. 17, 2025.

    Updated review: Feb. 17, 2025

    Customer service was helpful.

    Original Review: Jan. 6, 2025

    I am beyond dissatisfied with this moving experience. They used an unreliable 3rd party carrier who broke several items and lost 3 boxes. The carrier terminated their contract with the insurance company so now I'm lost as to how to be compensated.

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    Customer ServiceMoversPunctuality & SpeedStaff

    Reviewed Jan. 6, 2025

    Safe Ship has been very helpful and thorough in assisting me with my move. The movers were respectful and worked very quickly to get my things loaded into the truck. Customer service on the phone was always readily available to answer my questions and make the paperwork process easy. Would recommend safe ship to anyone.

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    MoversPackingStaff

    Reviewed Jan. 6, 2025

    My experience with your movers was awesome. They were friendly, professional and extremely helpful. They took a lot of the stress out of this move. They carefully wrapped and packed up my belongings. I would highly recommend them to anyone embarking on an interstate move. They answered all of my questions and did an overall excellent job.

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    Customer ServiceMoversStaff

    Reviewed Jan. 6, 2025

    The communication was great and the movers were thorough in protecting our furniture. This process saved us a lot of stress and time. We have gotten through the pick up part of the move, and expect the drop off to be just as wonderful. We would definitely use the service again!

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    MoversStaffTransparency

    Reviewed Jan. 6, 2025

    I had a pleasant experience with Roy’s Moving. Roy’s Moving was very kind and efficient in moving my belongings. They showed up at the given time and were communicative in the time before moving. Although my experience with Roy’s Moving has been pleasant, I would like an update from Safe Ship on when my belongings are going to be delivered.

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    PackingStaff

    Reviewed Jan. 5, 2025

    Thank you for facilitating our interstate move. Safe Ship did an excellent job of organizing our move and helping us accomplish the pickup and delivery within our desired timeframe. Someone communicated with us every step of the way from creating a detailed inventory, packing instructions. and arranging pickup and delivery company. Thanks for a great moving experience!

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    Natalie increased rating by 2 stars.
    Customer ServiceMoversDamageStaffHonesty & Transparency
    After a positive interaction with Safe Ship Moving Services, Natalie increased their star rating on Jan. 14, 2025.

    Updated review: Jan. 14, 2025

    Had a few bumps in the road. Spoke with Lily who seemed very caring and wanted to make her customers feel better, which she did. Thank you for your effort, Lily! Also had a good encounter with Gigi during the beginning of this process, she fixed what went wrong and for her I am grateful.

    Original Review: Jan. 5, 2025

    Do not use this company! The lies! What was supposed to be a 3,800 move, ended up being over 5,000! The movers damaged our items! The head person Edwin of actual moving company "The Borders" continuously going back and forth with me after explaining my items were damaged and then refused to talk to me! Unprofessional! Safe Ship reps were rude and another rep messed up our move date to Dec. 2025 instead of 2024! What a hassle that was! I will add Gigi at SafeShip was pleasant! The miscommunication was at its highest level! Hire people who speak English! We pay these movers and my husband ended up moving out stuff himself despite we paid these scammers to do their job... They failed! Never again!

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    PriceMoversPunctuality & SpeedPackingStaff

    Reviewed Jan. 4, 2025

    Our movers were great! They were very quick and took care of everything and gave us a heads up when they did need something from us. They gave us a heads-up and a chance to box some stuff ourselves rather than charging us for them to box it. They also put a lot of effort into packing our stuff tightly to save us on extra square footage in the truck.

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    Customer ServiceSales & MarketingPriceQuote AccuracyRates

    Reviewed Jan. 2, 2025

    I was quoted $6,000 for my move. 3 days before the move I was required to do a "quality call" with them. The result was a new price of $24,000 for the same move. The worst possible result and the worst possible time. A complete bait and switch. Do not trust Safe Ship!

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    Customer ServicePriceQuote AccuracyStaffBilling

    Reviewed Jan. 2, 2025

    Highlights: Our move was postponed several times between Thanksgiving and the New Year. The individuals we dealt with by phone we amazing, patient, knowledgeable, and flexible. They were very accommodating. Challenges: The cost more than double from the original quote to the final payment. Very stressful. Final payments were complicated because of the third party approach.

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you for sharing your experience with Safe Ship Moving Services. We truly appreciate your kind words about our team’s patience, knowledge, and flexibility throughout your move. It’s great to hear that we were able to accommodate your requests, especially as you adjusted the pickup dates multiple times. Our goal is always to provide the best possible support and adapt to our customers' needs, so it’s wonderful to know you felt taken care of during this process.

    We understand that the cost adjustment and the complexities of final payments were stressful for you. As a broker, we base initial quotes on the details provided at the time of booking, such as the estimated inventory, weight, and distance. Changes in these factors or additional services can impact the final cost. We work closely with third-party carriers to ensure transparency, but we understand how this process can feel complicated at times, and we appreciate your patience.

    Your feedback is invaluable as we continuously strive to improve our processes and customer experience. If you have any further concerns or need assistance with any remaining issues, please don’t hesitate to reach out. Thank you for choosing Safe Ship Moving Services, and we hope you are settling comfortably into your new home.

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    Customer ServiceSales & MarketingMoversStaff

    Reviewed Jan. 1, 2025

    We just had our things picked up to be moved across country and the company has been awesome so far. They answered all of our questions throughout the process and made our move as easy as possible. Our sales agent along with the customer service team were both extremely helpful, as well. Would definitely recommend them and use the company again in the future.

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    Customer ServiceMoversStaffHonesty & Transparency

    Reviewed Dec. 31, 2024

    Started out great. Our movers were wonderful!! Courteous, friendly, hard working, respectful. We adored them. But after that things went from bad to worse. Our stuff was picked up on Thursday 12/26 and as of 12/31 we still do not have our items and haven’t heard from the company as to when we will receive them. I will not recommend this company to anyone. It takes too long to get your stuff. The worse part is when we asked them will we get it right away they implied we would, even though it can take up to 7 days. We were told that we will get it sooner. Even though the movers were wonderful, customer service was short with us and didn’t help. All we got were Lies, all lies!!!

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    Tech

    Reviewed Dec. 31, 2024

    Contracted with Safe Ship to move furniture my son inherited from his grandmother’s house in Upstate NYS to his home in Austin. Has a great experience. Furniture arrived safe and sound and on time. We did not need to move a vehicle but they offer those services too and based on this experience I would recommend for that as well.

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    CoveragePriceMoversDamagePackingStaff

    Reviewed Dec. 31, 2024

    I spoke to Andrew or Alex ** who swore everything would get delivered and how outstanding they are.. Moving from Ventura, California to Johnston, Rhode Island. My name, address and stickers on boxes. They brokered my stuff to RIGOS DELIVERY AND MOVING. 2 young guys came and wrapped up my stuff, 1 2 piece couch,1 full size mattress, 4 small end tables and a sm bench for the end of my bed.10 med-small boxes, 2 large and 3 med. bins. Period!! They charged an extra 450.00, said I took up too much space??? Wth!!

    1 guy delivered it within an hour and put the bed frame together. A lot of my clothes weren't delivered, pocket books, kitchen stuff etc. He couldn't believe I was charged 450 extra for space. I had LESS than a small studio apt of belongings. They were both horrible and WHERE IS MY STUFF???! STOLEN?? At the very least, they ripped me off 450.00.If you are making a long move, DO NOT USE RIGOS IN CALIFORNIA OR SAFE SHIP, I believe out of Florida. Then trying to get a reimbursement, forget it!! They say they have 10k of insurance, but you're not getting a penny of it!!! Also ,review the receipt, because they over exaggerated how much I had..

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    MoversQuote AccuracyPackingStaffTransparency

    Reviewed Dec. 31, 2024

    The gentleman that packed our stuff was very professional and efficient. He kept us updated on his ETA with plenty of notice and arrived within the estimated window. He took good care of our stuff and made sure everything was protected. He also answered our questions and provided us with all the information necessary. He got all our stuff loaded in a timely manner and was very organized. Overall a very smooth and positive experience.

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    Customer ServiceMovers

    Reviewed Dec. 30, 2024

    I was not there when goods were picked up but I heard nothing but positive feedback from my family who was. I heard the job was completed in about two hours so it seems the movers are very efficient. Looking forward to the drop off and getting my goods! Thank you!

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    MoversDamagePackingStaff

    Reviewed Dec. 30, 2024

    💯 % accurate 👌 Luis and his team were amazing, friendly, kind, a careful with my home and my furniture... They didn't have to go up or down any stairs because my adult children made sure everything from the basement was on the driveway. Lewis and his team made sure that everything that we already wrapped was doubly wrapped...

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you so much for sharing your wonderful experience! We're thrilled to hear that Luis and his team provided such exceptional service, showcasing their professionalism, kindness, and attention to detail. It’s great to know that your adult children’s efforts helped streamline the process, and Luis and his team went the extra mile by double-wrapping your belongings for added care. At Safe Ship Moving Services, we strive to connect our customers with reliable and considerate teams, and it’s rewarding to hear that this move met your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out. We truly appreciate your kind words and your trust in us!

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    Customer ServiceMoversDamagePacking

    Reviewed Dec. 28, 2024

    We are extremely angry and disappointed with Safe Ship Moving. We are missing boxes, personal items and medication. We’ve called movers to no avail. Move was done over 30 days ago and still have not received missing items. If items are not delivered in 5 days, we are calling the Better Business Bureau for immediate action.

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    MoversPackingStaff

    Reviewed Dec. 27, 2024

    The 2 guys that came were great. Took the time to wrap everything securely and were very professional. Was not told ahead of time there would be a $75 penalty for stairs at the delivery destination. The supervisor took the time to walk through paperwork to make sure I understood everything and that my delivery address was correct.

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you for sharing your experience with us. We're thrilled to hear that the moving team handled your belongings with care and professionalism, and that the supervisor took the time to ensure you felt confident about the details of your move. We always strive to work with carriers who uphold these standards.

    Regarding the $75 fee for stairs, we understand how unexpected charges can be frustrating. This fee typically arises from carrier policies that account for the additional effort required for staircases during the delivery process. While we do our best to disclose potential fees upfront, some charges may depend on factors specific to the delivery conditions, which can sometimes only be assessed closer to the move.

    We value your feedback and will use it to further improve our communication about such details. If you have any lingering concerns or questions about the charge, please feel free to reach out to our support team. We're here to ensure you feel completely satisfied with your experience. Thank you for trusting us with your move!

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    MoversDamagePackingStaffDamage Prevention

    Reviewed Dec. 27, 2024

    They came and wrapped everything very carefully and also took apart some things so they would not get damaged. Nice guys did a very thorough job. After wrapping and padding everything was loaded onto the truck. Afterwards they left with everything and I fly back to Florida. In a matter of days they let me know they were on their way to my Florida address. They came unloaded and unwrapped everything. They put the furniture exactly where I wanted it. The whole move went very smoothly. There was no damage and the company was in contact with me thru the whole move. I wouldn’t even hesitate to use them again.

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    PriceMoversPunctuality & SpeedPackingStaffProfessionalism

    Reviewed Dec. 27, 2024

    The movers were very quick and professional. They handled everything with care and explained the process of next steps very thoroughly. I would highly recommend if you are looking for a moving company. I had an apartment size worth of stuff and they had it all wrapped and loaded within an hour.

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    Customer ServiceMoversStaff

    Reviewed Dec. 27, 2024

    Hired this company for 2 separate moves in 2024. Very satisfied with our decision to use this company. Outstanding communication and follow up from start to finish. Movers were professional and efficient and also on time. I was able to focus on other facets of moving which is highly appreciated as moving can be very stressful. We would highly recommend this company. Thank you for the seamless move to our new home.

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you so much for sharing your wonderful experience with Safe Ship Moving Services! We are thrilled to hear that you were highly satisfied with both of your moves this year. Moving can indeed be a stressful time, and we are delighted that our communication, professionalism, and efficiency helped make the process smoother for you. The moving teams goal is always to ensure our mutual customers feel supported and can focus on other aspects of their transition without worrying about their belongings. Your recommendation means the world to us, and we’re so glad we could be part of such an important milestone in your life. Best wishes as you settle into your new home! If you ever need assistance in the future, we’re here for you.

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    Damage

    Reviewed Dec. 26, 2024

    We had a wonderful experience with our move, from the folks we corresponded with initially making the reservation, to the gentlemen who handled the actual move, everything went like clockwork. There was no damage to anything and nothing missing and the pickup times and drop offs occurred exactly as expected. Thank you.

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that everything went smoothly, from your initial reservation to the completion of your move. It's especially gratifying to know that the timing, care, and professionalism met your expectations, with no damages or missing items. The team works hard to ensure a seamless and stress-free experience for our mutual customers, and feedback like yours reassures us that we're achieving our goal. Thank you for choosing Safe Ship Moving Services, and we wish you all the best in your new home! If you ever need assistance in the future, we’d be happy to help again.

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    Customer ServiceMoversPunctuality & SpeedStaff

    Reviewed Dec. 25, 2024

    Booked a move from California to Texas with Safe Ship and had nothing but a great experience from the beginning. Great customer service, thorough follow up with excellent pick up experience. Process is very simple and speedy with representatives being very professional and helpful. Will book again for future moves! Highly recommended!⭐️⭐️⭐️⭐️⭐️

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    PriceMoversQuote AccuracyPackingStaffRates

    Reviewed Dec. 23, 2024

    Extremely organized, neat and safe movers. They helped to ensure everything was packed up safely and took extra care with each item. They arrived on time and managed to get my entire apartment packed up in less than 3 hours. They were also able to price match a lower offer I had received from another mover which was much appreciated!

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    MoversPunctuality & SpeedPacking

    Reviewed Dec. 23, 2024

    These guys were awesome! They packed everything quickly and protected things well. They got our stuff from Washington to Oregon in one day! They unloaded us quickly and were polite and pleasant to work with. Great job first class movers!

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    MoversStaff

    Reviewed Dec. 23, 2024

    Everything went very well with the pickup, the drivers were very helpful and made sure that everything was properly loaded on to the truck. Very professional experience, that's all I really have to say about it.

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    MoversPunctuality & SpeedPackingStaffTransparency

    Reviewed Dec. 23, 2024

    For the first time in my life the movers not only showed up on time but early! I had allotted a few hours for them to pack and collect my things but they were in and out within 1. The team lead was very personable and transparent. Will use again if I move back.

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    PriceMoversQuote AccuracyPunctuality & SpeedPackingStaffRates

    Reviewed Dec. 23, 2024

    The movers were very thorough and professional. Everything was packed quickly and safely. They showed up on time, had all materials, tools and knew how to use their materials. I would recommend this carrier to a friend and I would use them again. The price of the service and the work of the movers made this a pretty painless event.

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    MoversStaff

    Reviewed Dec. 22, 2024

    These guys are incredible. They genuinely care about your satisfaction and aren’t looking to squeeze every penny out of you that they can. Extremely professional and efficient. I’ll be sure to hire them when I need to move again.

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    Customer ServicePriceCommunication

    Reviewed Dec. 21, 2024

    Don’t not recommend. There is no communication between them and the moving company. I was charged in additional 2000 plus by the moving company. The move was from Florida to Arizona. For your sake stay away from Safe Ship!!!

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    MoversPunctuality & SpeedDamageStaff

    Reviewed Dec. 20, 2024

    The moving personnel were extremely courteous and helpful. They kept me informed the entire time. They were careful to make sure they were doing everything I needed them to do and did it fast. I hope I don’t ever have to move again but if I do these gentleman are the ones I would want to do the job. They were wonderful!

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    Customer ServiceCoveragePriceQuote AccuracyPunctuality & SpeedDamageStaffBillingRatesTimeliness

    Reviewed Dec. 20, 2024

    Started of great, booked and got everything set up. The moving company showed up, Oasis, no clue who it was going to be, I "assumed" they would only use reputable moving companies. We had a quote for a 3 bedroom house, had to move our things to a storage unit, closer to the freeway, less drive for them and a 10x10 unit. They charged us an additional $5,000.00 saying we had more things, no we did not, we downsized, at this point you cannot argue since they had all of our belongings loaded, with our help.

    Fast forward, Oasis arrives in Florida from Washington State. Unloaded, I went thru what I could with the time frame they gave me, while they waited. Once they left, I did unpack and took notes on a separate piece of paper, Oasis said do not write on the bill of lading. They lost numerous items, I called them, they yelled at me, asking why did I wait so long, it was 3 days.

    I call Safe Ship to get help or advice, they referred me to Oasis, who at this point stops taking my calls. I file a claim within 90 days and their insurance company denied it all, even with me sending pictures as proof along with all the phone calls. I filed with BBB, Oasis does not respond, claim closed. I did talk to Safe Ship again, and they refer me to Oasis and at this point wash their hands and won't help. Oasis should not be in their go to for moving company. I feel since they did send Oasis to me they are partly responsible for working with such a badly rated company. Now I have to work with an attorney to get at least compensated for all of our missing items.

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    MoversTimeliness

    Reviewed Dec. 20, 2024

    I’m moving my father across the country to Denver, and selling his house. We originally were going with PODs who was the worst experience ever, they decided not to deliver the pod without telling us. We found your company and you guys came to the rescue and movers were there the next day at the time they said. Reliable and stress-free!

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyStaffSales Tactics

    Reviewed Dec. 20, 2024

    The sales rep was pushy and did not want to provide the quote to be valid for longer than the time we were on the phone. The movers added small charges all along the way with no itemization. Upon pick-up, we were told that items would be reassembled in the correct rooms. The team who unloaded denied this service and did not arrive at the property until 8:30 pm and unloaded until after midnight. For those with children or elderly, these hours are completely unacceptable. Following the pick-up, I was again high pressured to complete THIS form with phone calls and text messages as though I had nothing else to do in the middle of a move with elderly parents.

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    MoversStaff

    Reviewed Dec. 20, 2024

    Arther was AMAZING! He is the reason I am writing this review!! He moved everything BY HIMSELF because they had some issues with their truck so his other 2 movers had to do that. He was so professional, kind and helpful. He is seriously the best mover me and my boyfriend have ever had. He deserves all the recognition and more. I hope this review reaches his company!

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    Customer ServicePriceMoversQuote AccuracyPackingStaffFollow-Through

    Reviewed Dec. 19, 2024

    Great experience. Very good attention to detail and good follow through. Everything was wrapped well and handled with care. The move ended up costing a little bit more than the estimate, but this is why it is called an estimate. We also needed to tip the movers but this was also expected. I highly recommend Safe Ship Moving Services.

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you so much for sharing your positive experience! We’re thrilled to hear that the moving team attention to detail, commitment to careful handling, and thorough follow-through met your expectations. It’s also great to know that you understood the nature of an estimate and the potential for adjustments based on factors like additional services or changes in inventory.

    We strive to ensure transparency and professionalism throughout the moving process, and feedback like yours reaffirms our efforts. Tipping movers is always a thoughtful gesture, and it’s wonderful to see you recognized their hard work. Thank you for your kind recommendation, and we wish you all the best in your new home! If you need assistance in the future, we’d be happy to help.

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    Customer ServiceDamagePackingStaffCommunication

    Reviewed Dec. 19, 2024

    Customer service was excellent. Called before arriving. Packed everything carefully and no damage to any items. Made accommodations for something that was not on the list and went the extra mile mile to ask if I needed any help unloading my personal vehicle due to items being heavy for me.

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    Customer ServiceTechMoversStaff

    Reviewed Dec. 19, 2024

    Safe Ship is an outstanding moving company. Their representatives are knowledgeable and professional. They communicated with me frequently through the contract process, providing thorough documentation and great care for my property and peace of mind.. They have been readily available to answer my questions and the pick up was on time and efficient. Thank you Safe Ship for the great customer service reps who are stellar representatives of your leadership in customer care and efficient service.

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    PriceMoversQuote AccuracyPunctuality & SpeedPackingCommunication

    Reviewed Dec. 19, 2024

    I was very satisfied with all aspects of the move so far. The gentleman were quick and efficient, kept me in the loop regarding what they were doing and cost. I would not hesitate to recommend them to anyone planning a long distance move. They also cleaned up tape, packing material etc before they left.

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    PriceMoversQuote AccuracyStaff

    Reviewed Dec. 19, 2024

    Movers were excellent! Safe Ship was good, but not great. Cost was extreme! The cost kept changing. They don’t ask enough questions in the beginning to give a very good estimate. Then they only give 48 hours to cancel. Satisfied with the movers, but not with Safe Ship. Thank you.

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you for sharing your feedback with us. We’re thrilled to hear that the movers exceeded your expectations and provided excellent service during your move. At Safe Ship Moving Services, we work hard to connect our customers with reliable and professional carriers, so it’s always great to know that the carriers we partner with delivered a positive experience.

    We understand your concerns about the cost adjustments and the initial estimate. Estimates are based on the information provided during the initial consultation, and we strive to be as accurate as possible. However, changes to the inventory, additional items, or other logistical factors can lead to adjustments. We encourage customers to provide as much detail as possible upfront so we can minimize surprises down the line. Regarding the cancellation policy, while the industry standard often allows only 48 hours for cancellation, we actually provide a 72-hour window after the signing of the agreement to make any changes or cancellations.

    Your feedback about the estimate process is invaluable, and we will continue working to improve how we gather information during the consultation phase. We appreciate you taking the time to share your experience and are here if you have any further questions or concerns. Thank you for choosing Safe Ship Moving Services, and we wish you all the best in your new home!

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedDamageRefunds & PayoutsMaintenancePackingStaffTransparencyHonesty & Transparency

    Reviewed Dec. 19, 2024

    Updated on 01/03/2025: My review that was posted on Dec 19th is now marked as updated "resolution in progress" Beware of this company!! They buy their reviews and when someone post an honest review of how bad they are, they try to buy them off. Although they wrote to me on Dec 19, Stating, "To address the concerns you’ve raised and demonstrate our commitment to making things right, I am pleased to inform you that the moving team will be refunding the shuttle fee in full. Additionally, as a gesture of good faith, Safe Ship Moving will be refunding $1,409.67 directly to you."

    Warm regards,
    Lesley **

    Safe Ship Moving Services

    They have yet to give me any refund...beware!!

    Original review: If I could give Safe Ship a Zero 0 on a scale of 1-5 I would. When I was searching for a moving company I saw that Safe Ship was veteran owned and gave veterans a discount, that was the reason that I picked them. I did not realize that you were a broker and that I could have just chosen my own company and cut out the middleman. When speaking to my original estimator Mike **, I was told by him that he was estimating high on the number of boxes and furniture to be moved so that my cost would not change when I had my second estimate done. The original estimate was $11,690.32. This was not my lowest estimate by movers but was in the middle and again I was thinking that your company was veteran friendly and a "moving company" NOT a broker.

    This was on November 18. I was NOT closing on my New York home until December 5th and since I was driving to Texas, the earliest day of delivery would be around Dec 9, so we planned on moving on Dec 1-2, I explained ALL of this to Mike during our phone call. But later on I discovered I was being charged $2,000 for "expedited service" which I did not require or ask for nor did I receive.... Not happy about that at all and this money should have been returned to me.

    During my Second call with Ryan, an updated estimate was done and I provided him with an Excel Document with ALL of our items that were being moved. This estimate was completed and my new cost was 19,934.32 and had almost doubled. This certainly did not make my day and I asked Ryan how I could lower my cost. He explained that when the movers came they would do another estimate and that I would only be charged for the items moved.

    My wife and I looked hard at all of our furniture and items and decided to get rid of some large items to see if we could lower our cost. We threw out two office desks, 2 chairs, a kitchen table and chairs, a large bean bag chair, 2 coolers, a mirror, shelving material, plant stand, 2 file cabinets, 2 end tables, and several other items that I do not recall. We had hoped that this would lower the cost a bit, but it certainly did not lower anything. In the end, I would pay approximately $22,000, double the original estimate.

    On move day things went wrong right from the beginning. The move "preppers" came and although not asked to, they wrapped numerous items and boxed up things that had been taped up and marked by us prior. The markings were so that we would know what and where items would go when we got to our new home. As an older retired couple (and a 100% disabled combat veteran) obviously it mattered to us where items would be placed as we did not have the physical capability to move some of these items ourselves.

    The total cost for wrapping and boxing items, which we did not discuss or ask for was $893.00....WOW! Also, since the Truck could not get up our driveway, we were charged another $1,050.00. Although I thought the movers worked hard and seemed to be doing a good job, It wasn't till after we were moved that we discovered issues. While in NY and moving we had placed items in the garage that we were transporting in our vehicles along with some items that were being thrown out. At one point, one mover asked if he could have an item and I said, "yes, that is fine." Little did we know that later on that day after the movers left, we noticed that the movers had helped themselves to several items without asking. Not a real big deal, but there were several items that we were moving that we now had to replace.

    After everything was loaded onto the truck and ready to be moved. We received a call that our items were enroute to Texas and would arrive on Dec 5. Although I had discussed the delivery date and everything on the shippers documents stated Dec 9. Now I had to call Safe Ship and sort this out. The woman stated that our items had been loaded from the little truck that had been at our home and placed on a Semi-truck and were heading to texas. I stated that the items were NOT on a little truck that they were placed on a Semi-truck and that I had spoken to the driver who stated he would deliver them 0n Dec 9. Just another example of confusion and the woman on the phone did not believe me until I sent a photo of the Semi in front of my home..UGH

    After arriving at our new home, we discovered numerous issues with items that were broken, along with items that were missing. In addition, items that were supposed to go in different rooms and floors were placed in large wardrobe boxes and mixed up. Again, we did not ask for items to be boxed up in large wardrobe boxes, but nevertheless we certainly got stuck paying for it!

    All in all, our experience was horrible. We will NOT recommend Safe Ship to anyone. I will eventually go on Google and Social Media and contact BBB to express my displeasure with the whole experience. I think it is horrible to advertise your company as a "Moving Company" when you are Brokers. Again, as a 100% Disabled Combat Veteran I feel like I was taken for a ride by Safe Ship....and it certainly wasn't a good ride! Please do not contact me as I do not want to discuss this matter any more. I just want to put this horrible experience behind me. If and when you read this and you want to make a good faith gesture and return some of my money that I was overcharged, that might help, although, that is probably highly unlikely.

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    Staff

    Reviewed Dec. 18, 2024

    If we ever have to move again, they would be my first choice. Superb service. We had an issue with dates, but it was handled with courtesy and professionalism. I would highly recommend this company for any move.

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    Customer ServiceMoversStaff

    Reviewed Dec. 18, 2024

    They were very professional both in phone calls. Great service - one day - amazing. Very friendly and efficient. Did everything they could to please. I would recommend this service to anyone who is planning a move. Mohammed was so courteous as were the other two with him. I was very glad to learn about you.

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    MoversPunctuality & SpeedDamageStaff

    Reviewed Dec. 18, 2024

    The guys worked really hard. They were on time and efficient. Nothing was damaged. The only problem was the crazy mixed up scheduling. I don’t understand why it was changed so much. I admit one change of mine was because my destination was delayed due to carpet cleaning service was running behind.

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    MoversStaff

    Reviewed Dec. 18, 2024

    The movers were very professional and courteous and very efficient. Would recommends them. They were clean and kind and treated my property very well. I can't say enough about the service we received and they provided. I really can’t say enough about how everyone in the company has been through this experience

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    Customer ServiceMoversStaff

    Reviewed Dec. 18, 2024

    I had an incredible moving experience! The team was exceptionally kind, patient, and answered all of my questions. They arrived on time, worked efficiently, and took great care to protect my furniture and belongings throughout the process. Every step was handled with professionalism and attention to detail, making what could have been a stressful day feel seamless. I truly appreciated their positive attitude and dedication to making the move as smooth as possible. I couldn’t have asked for a better experience!

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    PackingStaff

    Reviewed Dec. 18, 2024

    The service and quality of service was impeccable. The workers were highly skilled and did an excellent job of packing and care for our furniture. They utilized their skills to pack our items so there was no wasted space and although they had a second truck on site if needed they were able to pack all our items in one truck ultimately saving me money. Very satisfied customer.

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    Movers

    Reviewed Dec. 18, 2024

    I had a good experience with this shipping company and definitely recommend this service to other individuals who are looking for a reliable and safe way to ship their furniture. Besides, I have not experienced a demeanor approach to customers like myself with Safe Ship Moving Company which might be an issue with moving companies in general.

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    PriceMoversQuote AccuracyPunctuality & SpeedStaff

    Reviewed Dec. 17, 2024

    Great moving experience. Easy. Simple and they were very communicative throughout the entire process. The movers themselves were professional and were very fast with their work. I needed my car moved as well last minute and it was easy to get it added to the order. The representative that gave me the quote was great as well, very helpful with any questions I had. Over would recommend this company if you have to move.

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    MoversPackingStaff

    Reviewed Dec. 17, 2024

    The crew was awesome. 5 guys and they worked great. Very efficient and polite. I was very pleased!! I was worried about the fate of my furniture but they did a wonderful job wrapping things and took great care in the items I was concerned about. I would not hesitate using them again.

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    Customer ServiceStaffResolutionTimeliness

    Reviewed Dec. 17, 2024

    When I had an issue with cancelling my moving plans due to family health problems Jessica ** jumped on the case and resolved it within hours, She is a pro, and a caring pro at that. She promised she would get back to me by end of the day and did just that. Be like Jessica.

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you so much for sharing your positive experience! It truly means a lot to hear how Jessica went above and beyond to assist you during such a challenging time. At Safe Ship Moving Services, we strive to provide not only professional service but also genuine care for our customers, especially when unexpected life events arise. Jessica’s dedication to resolving your concern and keeping her promise to follow up reflects the values we aim to uphold every day. We’ll be sure to share your kind words with her—it’s feedback like this that inspires our team to continue delivering excellent support. If there’s anything else you need, please don’t hesitate to reach out. We’re always here to help!

    MoversStaff

    Reviewed Dec. 17, 2024

    I really appreciate, what the crew did and will highly recommend and use them again every time. They were professional and paid attention to every detail. Thank you Azimuht group. I really appreciate your service.

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    Customer ServiceContract & TermsTechPriceMoversQuote AccuracyStaffRatesHonesty & Transparency

    Reviewed Dec. 17, 2024

    Pros: Friendly, veteran owned company with responsive customer service. Cons: Were not fully informed and misled in thinking that the price quoted was for final destination.

    1. We asked for NYC destination and was not told that there would be another charge for a shuttle to take our goods from large truck as the city cannot accommodate such trucks. Everyone knows that NYC would be different. It was in the contract fine print that additional charge would be assessed but was not highlighted by signing agent. He pressed me to sign contract as quote would no longer be available after hang up phone so I did without reading fine prints.

    2. Also told I can put items on hold any time during the move which proved incorrect as this decision has to be made prior to good being picked up, a little detail that contradicts what he told me. We signed up due to this 30 days hold capability because our final apt. was not confirmed as of the move but the application for the place was being processed. Turned out we did not get the apt. and needed our good stored. I called the day of the move to have it held and was told that they would accommodate eventhough the goods were just picked up. Turned out it was not true and goods were on their way across the country. In the end, we spent more money to have it moved to a storage facility.

    3. Pricing: learned that Safe Ship is nothing but a broker for moving companies and take 50% of the price quoted. The actual movers only get 50% so if I knew, I would just try to find these independent movers myself. Not to say that it would be easy as these are sometime mom/pop organizations but I think next time I could find them myself and not rely on brokers like Safe Ship.

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    Customer ServiceMoversPunctuality & SpeedStaff

    Reviewed Dec. 17, 2024

    This is an amendment to an earlier review that I posted that has somehow become unreachable. SafeShipMoving set us up with “One of their best”, Citi Van Lines. Thus far this has been a nightmare since the day of pickup. It’s been 13 days since our House Hold Goods were picked up. We communicated with the company on the day our HHG were picked up and they told us it would take “3-5 days” for our items to arrive. This was not true, and after reaching out to the company directly they pushed the date back to a date 20 days after when they were picked up.

    They eventually reached out to us and told us to expect our goods to arrive after “2-4 days”. This was also not accurate as our goods took almost 6 days to arrive. I say almost because our delivery occurred at 9:40PM on the 5th day. Not only was this an unreasonably late time but our delivery driver then posted our address on Craigslist asking people to show up at our home unannounced and help them unload our items. This was never communicated to us and we had to reach out to the driver after turning someone away at our doorstep for responding to the listing. If this is what SafeShipMoving considers “One of their best”, then I encourage anyone considering this company to steer well clear.

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    MoversPunctuality & SpeedStaff

    Reviewed Dec. 16, 2024

    The drivers were very professional and quick. The pickup was flawless and without incident and I look forward to the delivery and can only hope it goes just as efficiently. I would definitely use them again but hope this is my last move. I would highly recommend them to anyone that needs a mover.

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    Customer ServiceMoversPackingStaff

    Reviewed Dec. 16, 2024

    The team was top-notch. Manager was well respected by team. Great team effort making me feel comfortable with all going on. All packing is so safely wrapped. Much communication to ensure all being taken care of. I can't praise them enough for their great work. Thanks Safe Ship for your great care.

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    PriceQuote AccuracyPacking

    Reviewed Dec. 16, 2024

    No complaints with how they worked. Only issue was they left a lot of empty tape rolls and wrapping on the floor when they left. Packing seemed to go smooth. Total cost of the move was about $4000 more than originally quoted however. This created a hardship due to the total cost of moving.

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you for sharing your experience with us. We're glad to hear that the packing process went smoothly overall, but we understand that having materials like empty tape rolls and wrapping left behind can be frustrating and create additional work for you. This feedback is important, and we’ll make sure to pass it along to help improve the experience for future customers.

    Regarding the cost increase, we recognize that unexpected changes to the total can create a significant financial strain, and we’re sorry for any hardship this caused. It’s important to clarify that as a broker, Safe Ship Moving provides initial estimates based on the information available at the time of booking, such as the inventory list and details provided by the customer. Final costs can sometimes adjust due to factors like additional items, increased weight, or changes in the scope of the move. We aim to ensure these details are communicated as clearly as possible to help customers prepare for any potential adjustments.

    If you’d like us to take a closer look at the details of your move or address any lingering concerns, please don’t hesitate to reach out to our customer support team. We’re here to assist and appreciate the opportunity to improve. Thank you!

    MoversPunctuality & SpeedStaff

    Reviewed Dec. 15, 2024

    Very rare I give 5 stars but they definitely deserve it. They were quick, efficient and very kind as well as generous. This is my first time actually using a moving company so as far as first impressions go it was a phenomenal one. Definitely recommend using Safe Ship if you ever plan on moving. ✨

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    Customer ServiceMoversPunctuality & SpeedPackingStaff

    Reviewed Dec. 15, 2024

    The movers arrived late due to traffic which is understandable. They packed everything up for me pretty quickly and I was impressed with their professionalism. Before leaving they basically asked for a tip which is pretty annoying. Other than that I have no issue with the service. I was called several times after the pickup presumably to get my feedback. I gave feedback over the phone but apparently that is not enough and you want me to fill this review out and I even have a minimum word count I have to adhere to like I'm doing homework or something. So that's kind of annoying too. As far as the pickup experience itself goes, well it was good. They worked quickly and efficiently and acted professionally if you don't consider the tipping thing and showing up late. So happy with the service but it could have been better probably.

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    Customer ServiceMoversDamagePackingStaff

    Reviewed Dec. 14, 2024

    Andrei and his crew with Azimuth were absolutely amazing. Unlike other moving experiences, I had, they were careful and very meticulous with all of my belongings. They treated all of my items with care and respected my house. They had a very positive, can-do attitude and were flexible and delightful people. I would highly recommend them.

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you for sharing your positive experience with the crew from Azimuth Group INC! We are thrilled to hear that they exceeded your expectations with their careful, meticulous approach and respectful handling of your belongings. At Safe Ship Moving Services, we take pride in connecting our customers with professional movers who embody these values. It’s wonderful to know that their positive attitude and flexibility made your move even more pleasant. Your recommendation means a lot, and we’re so glad we could help make your moving experience a smooth and enjoyable one! If you ever need assistance in the future, we’re here for you.

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    Customer ServiceMoversQuote AccuracyStaff

    Reviewed Dec. 14, 2024

    Good service and timing. Customer service has been helpful. Which I don’t like is that company increased the estimate when they called to check the inventory and then they did it again the day of the moving based on the type of the mattress not the size. The moving guys were respectful.

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you for taking the time to share your experience with us. We're glad to hear that you were pleased with the service, the timing, and the professionalism of the moving team. It's also great to know that our customer service team was able to assist you effectively.

    Regarding the changes to your estimate, we sincerely understand how this can feel frustrating. To clarify, initial estimates are based on the inventory provided to us during the booking process. If adjustments are made after the initial inventory is confirmed—such as changes in the quantity or type of items, or new information about specific items like mattresses—it can lead to a revised estimate. For instance, different mattress types may require additional care, protection, or space on the truck, which can impact the cost. Similarly, on moving day, the crew may assess the actual items to ensure everything is accounted for accurately and safely.

    We always strive to provide transparent and accurate estimates upfront, but unexpected adjustments can occur when the details of the move evolve. Your feedback is invaluable in helping us improve this process, and we appreciate your patience and understanding. If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team—we’re here to assist you. Thank you again for your trust in Safe Ship Moving Services!

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    Contract & TermsPriceMoversQuote AccuracyPackingStaff

    Reviewed Dec. 13, 2024

    Everyone that we spoke to throughout the process was courteous, friendly, and knowledgeable. Our only bad experience happened when we were told that we needed to unload 3 tool boxes since they didn't lock. We estimated 13 boxes and that increased our estimate by $1000. When the shipper arrived he said that the tool boxes were small enough and didn't need to be unloaded so that amounted to wasted time and money. We had already been charged a flat bulk fee for each of them.

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedRefunds & PayoutsStaffRatesTimeliness

    Reviewed Dec. 13, 2024

    Just want to share my experience and learning. Despite Several calls with customer services team, I am writing to formally request the cancellation of my order (Job Number: DA *****66) and a full refund. I am appalled by the unprofessional conduct and pricing discrepancies I have experienced throughout this process. Initially, I was quoted $Z,ZZZ for the agreed number of items based on the pictures I provided to your sales team. However, I was later informed that the price had increased to $Y,YYY—an almost 84% hike—and subsequently reduced to $*,***. This still represents an outrageous 51% increase from the original quotation. To add insult to injury, I was left with three unacceptable options: Pay the inflated 51% higher price. Ship only 50% of the originally agreed-upon items. Lose my $2,300 refund entirely.

    Let me be clear: I did not add any additional furniture or request any modifications to the items listed. the initial evaluation was based on the very same pictures I provided, and the original quotation should have been honored accordingly. This bait-and-switch approach is raising serious concerns about your company's standards of customer service.

    I consider these practices to be a breach of trust and a violation of fair business code of conduct (to increase price by almost 84% just four/five days before the moving day). Forcing customers into unreasonable choices—either paying significantly more or forfeiting a substantial amount of money—is unacceptable. Customer service are not friendly at all, rather trying to find solution, offering good customer services, the most precious commodity we have is our credibility. By the way, I sent several e-mails over the last 48hrs trying to find solution, with no response at all, was ignored completely. I am a senior +60 old, I don't have the time/health to go through this experience and stress.

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    PriceQuote Accuracy

    Reviewed Dec. 13, 2024

    I was drawn to the concept of using a Veteran owned company as my wife and myself are both Veterans. Unfortunately when their carrier arrived I was charged a magical additional $3500. Customer support only made it worst by the rationalization of not giving the service requested and making excuses. I asked for a supervisor multiple times to be told I am speaking to one. I was offered to talk to another but the transfer never happens. Do not trust this company and please read others reviews or live with the regret like I have.

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    MoversPunctuality & SpeedStaff

    Reviewed Dec. 13, 2024

    First Class Movers was a great experience with impeccable service. I was helped by Anthony, Daniel, and Kelvin. They were simple, straight to the point, chill, yet detailed and protective of my stuff. They were able to move quickly with a short elevator reservation even after a full days work upon arriving.

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    MoversPackingStaff

    Reviewed Dec. 12, 2024

    Our moving experience from Southern Ca to Northern Ca went perfectly as explained to us. Safe Ship took great care packing our household items. I was so nervous because our things had to be put in storage for a couple of weeks before they could be moved up North. when the time came they arrived when promised and unloaded all of our things. The guys were great and brought everything in our new house and put back together the items that had to be disassembled in order to transport. I will definitely refer them to anyone looking for a reliable moving company.

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    PriceMoversQuote AccuracyPunctuality & SpeedPackingStaffRatesTransparency

    Reviewed Dec. 12, 2024

    Way To Go Shipping provided excellent service from start to finish. The team was punctual, professional, and handled all items with care. Packing were seamless, and they worked efficiently to meet our timeline. Pricing was transparent, with no surprises. Overall, they made a stressful process easy. Highly recommend for anyone needing a reliable and stress-free move!

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    Customer ServiceMoversPunctuality & SpeedStaff

    Reviewed Dec. 12, 2024

    The movers were on time and finished the move promptly. The three movers were fast and very polite/ professional. They were very helpful with all aspects of our move. I highly recommend Safe ship to anyone needing a move in state or out of state. I have used them several times. Customer service answered all questions relating to the move.

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you so much for your kind words and for sharing your positive experience with Safe Ship Moving Services! We're thrilled to hear that the movers were punctual, efficient, and professional throughout your move. It’s wonderful to know they provided the support you needed with every aspect of the process. Providing exceptional customer service and ensuring our mutual customers feel informed and cared for is always a top priority, and we’re delighted that you found the moving team helpful in answering all your questions. Your loyalty and trust in choosing us for multiple moves mean the world to us. We truly appreciate your recommendation and look forward to assisting you with any future moving needs, whether in-state or out-of-state. Thank you again for taking the time to share your experience!

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    PriceMoversQuote AccuracyPunctuality & SpeedDamageStaffRates

    Reviewed Dec. 12, 2024

    The team arrived early and patiently waited for me to arrive. They were fast and careful and made sure everything was accounted for. They moved quickly so the process was easy. I would recommend them again. The price was right and they are flexible in the delivery. It saved my family days on moving it our self.

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    MoversQuote AccuracyPunctuality & SpeedStaff

    Reviewed Dec. 11, 2024

    Great experience, on time, polite, finished quickly, professional, courteous, answered all questions that I had regarding current address for delivery. Also gave me an estimated day of the delivery to the storage facility. I will definitely be recommending this moving company to my family and my friends. Thank you again for the great service

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    TechMoversPunctuality & SpeedRefunds & PayoutsPacking

    Reviewed Dec. 11, 2024

    I just moved long distance for the first time since 1997 and using a moving broker for the first time. They delivered on their promise and the moving company hired was great. They were on time for the pickup and finished in 4 hours. Delivery was the same. I cannot complain about the service provided. I was disappointed that they left boxes and material they provided after unpacking our furniture. Just one more thing we have to deal with.

    Our overall experience was good but I didn’t like the scheduling process. Our date was 12/10 but we wouldn’t know for sure until 12/9. We also paid for expedited delivery with the guarantee of 1 to 3 day delivery but no commitment to a specific date. The mover asked when I would like delivery. I asked for 12/12. He was fine with it but then came back and told me his boss said it had to be 12/11. That meant I had to drive overnight to Alabama from North Carolina after being up all day to meet them at the house. I guess this is how it is done due to trucking laws but I am a planner and prefer to have specific dates upfront.

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you for sharing your feedback about your recent move and experience with Safe Ship Moving Services. We’re glad to hear that the movers we coordinated for you were punctual, efficient, and delivered on their promises. It’s great to know your overall move went smoothly, even if there were a few challenges.

    We understand your frustration with leftover packing materials. While many movers prioritize efficiency, some may not handle debris removal without prior arrangements.

    Regarding scheduling, we understand the difficulty of not having firm dates upfront, especially for planners like yourself. Expedited delivery ensures a shorter transit time but doesn’t guarantee a specific delivery date due to trucking laws and logistics. The last-minute delivery adjustment was likely a result of these constraints, and we’re sorry for the disruption it caused. Your feedback helps us improve communication and set better expectations for future moves.

    Thank you for trusting Safe Ship Moving Services. We hope your new home brings you happiness, and we’re here if you need anything further.

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    MoversDamageMaintenancePackingStaff

    Reviewed Dec. 11, 2024

    The two gentleman that did our mover, very professional, and very thorough. Everything got to its destination in great shape. They took great time and attention to make sure all of our boxes were packed nice and neat, and that nothing got broken. It was a real pleasure to have them do our move for us. It made everything go great, and gave us peace of mind, knowing that our furniture and items in boxes made it to its destination in great.

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    Customer ServicePriceMoversStaff

    Reviewed Dec. 11, 2024

    Very professional, informative, proactive, thorough! Communication makes a big difference and it was spot on! On time, kind! Uri ** was proactive in contacting regarding move, timing, contact info. Very accurate in his communication! Paperwork thorough and timely, this is how I like to do business! Very accomodating! Would recommend 100% this entire experience was worth it!

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    MoversPunctuality & SpeedPackingStaff

    Reviewed Dec. 11, 2024

    Antony and team was super helpful with everything for our move. 10/10 will recommend these guys for another move. They got everything packed and moved super fast. I forgot things towards the end and they were super helpful making sure those things got packed properly.

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    MoversPackingStaff

    Reviewed Dec. 11, 2024

    They were on time! Very professional and courteous of our belongings. They arrived at our Virginia home when they said they would. Make sure you add extra furniture that will avoid additional fees. Consider having them pack your boxes. It makes for a less stressful move. I would hire them again.

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    MoversPackingStaffDamage Prevention

    Reviewed Dec. 11, 2024

    Friendly, arrived at appointed time and wrapped furniture appropriately. Brian ** from Top Moving USA llc did a great job making sure all my furniture and boxes were inventoried. Professional and caring.

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    Customer ServiceMoversStaffBilling

    Reviewed Dec. 11, 2024

    The movers were professional and very helpful. Planning the move was very smooth and communication was clear, especially concerning arrival time. The payment methods available were very convenient so I could pay online through Zelle, saving me a trip to the ATM to get cash when I was already pressed for time. I would highly recommend this service to a friend or someone in my family.

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    Customer ServiceMoversPunctuality & SpeedPackingStaff

    Reviewed Dec. 11, 2024

    Well organized and efficient with packing and delivery. Since I had 2 households to combine, there were a variety of service men. ALL of them were very considerate and treated personal things with extreme care!!! When I scheduled both moves, I didn’t realize that Safe Ship outsourced the actual movers. Also, I had expected follow up from Safe Ship before 4 months had passed.

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you for sharing your experience with us! We're delighted to hear that the moving teams were considerate, professional, and handled your belongings with great care during such a complex move involving two households. It’s wonderful to know that the efforts of our network of movers left a positive impression on you.

    We’d also like to address your comment about Safe Ship's role in the process. As a moving broker, our primary function is to coordinate logistics, connect you with reliable moving companies, and ensure the process is as seamless as possible. While we partner with professional carriers to execute the physical move, Safe Ship remains your point of contact for support and assistance throughout. Regarding follow-up timing, we regret if our outreach came later than you anticipated. Your feedback is invaluable, and we will work to improve our communication practices to ensure a more consistent and proactive approach.

    Thank you again for trusting Safe Ship Moving Services with your move. If there’s anything more we can assist with or clarify, please don’t hesitate to reach out!

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    Customer ServicePriceMoversPackingStaff

    Reviewed Dec. 11, 2024

    Very good communication from everyone with several follow up calls. Customer service was friendly and helpful. The gentlemen who packed my shipment were awesome. My shipment has not arrived yet so this is just based on pickup. The service is expensive, especially for a small shipment due to their minimum size requirements.

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you for sharing your feedback about your experience so far! We are thrilled to hear that you were pleased with the communication and follow-up from our team, as well as the professionalism of the gentlemen who packed your shipment. Providing excellent customer service and ensuring your move begins smoothly are key priorities for us.

    We understand that moving costs can feel significant, particularly for smaller shipments due to minimum size requirements. These minimums are often set by the carriers we work with to ensure the logistics and resources involved are sustainable. While we aim to provide competitive pricing, we also prioritize quality service and the safe handling of your belongings.

    We hope your shipment arrives in a timely manner and meets all your expectations. If you have any questions or need further updates, please don’t hesitate to reach out. Thank you for choosing Safe Ship Moving Services—we look forward to continuing to assist you!

    MoversPunctuality & SpeedPacking

    Reviewed Dec. 11, 2024

    First class movers is the best! Anthony and his team are so efficient and worked quickly. I highly recommend! They wrapped up everything and took furniture apart. They were really nice, packed some of the things I couldn’t!

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    Movers

    Reviewed Dec. 10, 2024

    Movers were at the house on time and did a great job. They worked together and had everything loaded and left to my new home on Texarkana. They arrived before we did in our cars and had everything set up and placed and we gone when I arrived. One of my family members was here to show them placement.

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    Sales & MarketingMoversPunctuality & SpeedStaff

    Reviewed Dec. 10, 2024

    From the first contact to the delivery day my concerns were met by this company in a professional manner. Actual movers were polite and hard working. On the schedule that was set up for pickup and delivery, all went well. Would use them again if I needed their service. Salesman found discounts for the job that I didn't know were available.

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    Jessica increased rating by 3 stars.
    Customer ServiceContract & TermsSales & MarketingPriceQuote Accuracy
    After a positive interaction with Safe Ship Moving Services, Jessica increased their star rating on Jan. 10, 2025.

    Updated review: Jan. 10, 2025

    BOTH Safe Ship Moving Services and the local company, Direct Relocation Services reached out to me too see how they could make this right! What wonderful customer service! I figured nothing would ever come of my complaint, but they really took the extra effort to satisfy me!

    Original Review: Dec. 10, 2024

    Upon delivery, he didn't unwrap or set up multiple large items (TV, toaster oven, didn't even bother unwrapping art, didn't unwrap, disassemble, or set up the guest bed!). NOT HAPPY! I'm in a wheelchair and can not do this by myself, so I'll have to hire a handyman! Called the day before pressuring me to make sure I got a money order correctly. I was told a check would be ok. Cost me $20 to Uber. Also, ordered expedited shipping and of course, it took the maximum time-4 days.

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    Customer ServiceMoversStaff

    Reviewed Dec. 9, 2024

    Anthony (First Class Movers) was awesome and him and his associates were very friendly and helpful. I am grateful and he was always trying to help me save money on my move. I highly recommend this moving company and Anthony’s friendly customer service. Thank you guys!

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    Customer Service

    Reviewed Dec. 9, 2024

    We are so happy with Safe Ship. They explained everything to us and that's important to us. They kept us informed of everything they did. We even gave their card to our friends who are gonna make a move. I would recommend them 100 percent. Everything went smoothly. They called us and assured us that everything is going great.

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    MoversPunctuality & SpeedStaff

    Reviewed Dec. 9, 2024

    Vlad and his team were polite and professional. He respected our home and property. Would recommend them. They moved our furniture from Claymont to Millsboro about 90 miles very quickly. Service was efficient.

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    MoversPunctuality & SpeedPackingStaff

    Reviewed Dec. 6, 2024

    The moving experience we had with this company was great. The two gentlemen assigned to load my mother in laws belongings were amazing. They were polite, explained the paperwork well, made sure and made me aware of how some things were wrapped. They also worked very quickly, and cleaned up after themselves. They were actually so quiet doing the job, my mother in law literally slept through the whole process! 10/10 job, great employees, would definitely recommend.

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    Customer ServiceMoversStaff

    Reviewed Dec. 6, 2024

    Communicating between 3 different companies in 3 different states/time zones was not fun. I feel that Safe Ship moving company needs to work on their communication skills. Everyone was nice but gave wrong info most of the time. The actual movers did a fabulous job!! Very courteous. Handled my belongings as if they were theirs. And stayed in contact with me until the job was done.

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you for sharing your experience with us. We’re glad to hear that the movers did a fantastic job and handled your belongings with care and professionalism—it’s always wonderful to know that our partnered teams are delivering excellent service on the ground. However, we understand and sincerely apologize for the challenges you faced regarding communication across different companies and time zones. Coordinating multiple parties in different locations can occasionally lead to misalignment, and we recognize the frustration this can cause.

    As a broker, Safe Ship Moving Services works diligently to facilitate clear communication between all involved parties, but we acknowledge there is always room for improvement. We take your feedback seriously and will use it to refine our processes and enhance the clarity and consistency of information provided to our customers. Ensuring a seamless experience for you is our priority, and we appreciate your understanding and patience as we work to improve.

    If you have any lingering concerns or need further assistance, please don’t hesitate to reach out to us directly. We value your input and are committed to making things right wherever possible. Thank you again for choosing Safe Ship Moving Services and for sharing your valuable feedback!

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    MoversPunctuality & SpeedDamageMaintenancePackingStaff

    Reviewed Dec. 6, 2024

    The moving crew that showed up was very professional and took their time with all of my items. They were able to wrap everything in a way that nothing would break. They were fast efficient and took their time when they needed to to ensure that all items will arrive safely. I highly recommend this crew as they were great.

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    Customer ServiceMoversPunctuality & SpeedStaff

    Reviewed Dec. 6, 2024

    Gentlemen that served our family were very polite and respectful of our belongings. They had great attitudes and smiles which made it more delightful. Paid attention to detail and our asks. I will definitely be using this service in the future. I really appreciate their time and energy. Thanks for the training that has been provided to your employees, it really does show and is appreciated. Thank you again

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    Damage

    Reviewed Dec. 6, 2024

    Great experience, only one item was damaged on delivery. I don't hold that against them. Office chair wheels are not the most sturdy of things. Also they delivered earlier than expected which I was impressed by.

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    MoversDamagePackingStaff

    Reviewed Dec. 6, 2024

    Safe Ship brokers and Cobra Van Lines moving system packed and moved my household goods from Palestine Tx to Hattiesburg MS. Mohammad stayed in contact with me on the job and in between coordinating everything needed. He was very professional and helpful. The whole crew was very friendly and helpful. They were extra careful with everything. Would definitely recommend Mohammad and this crew. Very satisfied.

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    MoversPunctuality & SpeedPackingStaff

    Reviewed Dec. 6, 2024

    The movers were on time and got right to work. They went through all of my stuff and tagged it then loaded it. They moved quick and also retaped some boxes to make sure everything held well. They were very nice and professional and I would have them do it again.

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    MoversQuote AccuracyDamageStaff

    Reviewed Dec. 6, 2024

    The two gentlemen were polite, clean, and respectful of me AND my furniture. They worked without incident from the on time arrival until they were finished. I am hopeful that the same service is provided at the destination for delivery. The driver and his cousin worked well together so that there was minimal double handling of the furniture, an event that leads to damage.

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    MoversPackingStaff

    Reviewed Dec. 6, 2024

    We had three gentlemen come to move us. They communicated well and were on time. Packed things efficiently and did a great job. They were extremely helpful and worked efficiently. They reviewed all paperwork with me and provided a breakdown of items packed, which were also numbered. Would hire them again.

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    MoversPunctuality & SpeedDamagePacking

    Reviewed Dec. 6, 2024

    The movers showed up when they said they would, the guys were polite & funny, loaded everything quickly, told us to just sit back & relax, were careful with all items and wrapped or secured the boxes with extra tape, explained everything they were doing, given a copy of all paperwork.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 6, 2024

    Darius was prompt and knowledgeable about what needed to be done. He called me when he was 4 hours out which gave me time to manage the rest of my day. They moved the items from the basement to the truck carefully and efficiently. I was pleased with the service and would use them again if the need arises.

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    Customer ServiceMoversPackingStaffFollow-Through

    Reviewed Dec. 6, 2024

    Representative was very professional, explained all steps of the move & answered all questions. Customer service kept in contact, verified the move date on the day promised which I appreciated, & followed through on calling me on day of delivery on ETA which was helpful. Pick up portion of trip is complete & I was told by B. **. All went well in MT & items were packed in truck well.

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    Customer ServicePriceQuote Accuracy

    Reviewed Dec. 6, 2024

    I am actually going to write a detailed letter when I finish this whole process as there have been some things I haven't been happy with, and my focus is on getting to my destination. I am very happy with my part with Ricky B when I initiated this, and it was because of him I went with this company even though it cost more initially than other quotes I got, elsewhere. I am very happy with the actual moving company, even though I was under the impression it was with Safe Ship and it would be veterans that would be doing this, I didn't realize it was a broker situation. It was everything in between, from the QA phone call, to all the different individuals I spoke to (not that anyone was rude, just conflicting information), right hand not knowing what the left hand was doing. I've moved several times and this move has actually been the absolute most stressful one I've ever done. Again, happy with it so far but there's several details that need addressed.

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you for taking the time to share your detailed feedback with us. We deeply value your experience and appreciate the opportunity to understand your concerns better. It’s great to hear that Ricky made such a positive impression and played a significant role in your decision to work with us. We strive to provide exceptional service from the first interaction, so knowing that Ricky exceeded expectations means a lot to us.

    We understand how moving can be an incredibly stressful experience, and it’s clear that certain aspects of the process didn’t meet your expectations. We’d like to clarify a key point about our role as a broker. Safe Ship Moving Services connects customers like you with highly rated and vetted carriers who are experts in executing the physical move. We always disclose this broker relationship during our communication and in our agreements, but we understand how this aspect of the process can be misunderstood or overlooked during the flurry of moving preparations.

    Regarding your mention of veterans, we are proud to have a veteran-owned legacy and work with partners who support our commitment to quality and service. However, not all carriers are veteran-led, and we apologize if that was unclear. Additionally, we regret hearing that the coordination in between, including conflicting information and communication issues, added to your stress. This feedback is invaluable, as it highlights areas we need to improve to ensure smoother transitions and more seamless coordination between all parties involved.

    Please know that we are committed to resolving any concerns you have as you complete your move. We’re here to support you through the remainder of this process and ensure any issues you wish to address are documented and handled appropriately. Once your move is complete and you’re ready to share more about your experience, we’d welcome the opportunity to listen further and make things right. Thank you again for trusting us during such an important life transition, and we wish you the best as you get settled at your destination.

    Customer ServiceMoversPunctuality & SpeedPacking

    Reviewed Dec. 5, 2024

    The movers were great. They called to let me know they’d be here 45 minutes before arrival so I had time to get everything prepped and ready for them. They came in and wrapped all my stuff for me which I wasn’t expecting, and they were gentle with my items and quick. 10/10 would recommend.

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    MoversPunctuality & SpeedPackingStaff

    Reviewed Dec. 4, 2024

    The gentlemen who packed up my home were courteous and easy to communicate with. The furniture was handled with care as was the packing of the truck. The delivery was excellent as well! Very quick, super easy move in! I’d use the same crew again, anytime. I’ve already recommended your team for her move to California.

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    Punctuality & Speed

    Reviewed Dec. 4, 2024

    Rigos Delivery Moving and Storage Inc. arrived at the time I requested and worked quickly to load and store all of my belongings into their truck even after I requested to add a couple more items into the truck ….

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    MoversStaff

    Reviewed Dec. 4, 2024

    Cesar ** and Rickey from Cobra Moving Services did a great job moving me from Clute Texas to Argyle Texas. I would use them again 100%. They were very professional and kept me informed of when they would arrive and when they would deliver in Argyle. I enjoyed working with them and having them take care of my move.

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    MoversPunctuality & SpeedStaff

    Reviewed Dec. 4, 2024

    Andrei is the best!! He was fast efficient and took care of my items with quality care. I’m very appreciate for him and I highly recommend him!! Great service! I’m glad I chose this company and I’m glad I got so lucky with this crew.

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    Customer ServiceSales & MarketingPriceQuote AccuracyDamageMaintenancePackingStaffRates

    Reviewed Dec. 4, 2024

    This company is a total scam, the price hiked our move twice and tried for a third. Once the household goods got to our location there was a lot of broken items, dishes, furniture, and figurines. They lost my father shadow box, item that were from Vietnam and can’t be replaced. This was due to several move pack into one truck so when they had to get to ours they had to pull out other customers stuff and I figured that what caused these item to break. They charged me 8000 dollars to move from Nevada to Texas and tried to raise it to 12,000. All they want is your money, their customer service representative are condescending, and straight worthless. I conclusion don’t use this company

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    Customer ServiceMoversPunctuality & SpeedStaffHonesty & Transparency

    Reviewed Dec. 3, 2024

    They were late arriving. Were hard to understand. But they did great work. Loading up the truck. Very respectful and professional. I can't say the same about the service department. The man was rude and lied straight up to me about what he said just moments before. I won't use them anymore ever. But also I haven't gotten done yet so who knows what other crap they might try to pull.

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    We truly appreciate you sharing your experience, and we’re sorry to hear that there were aspects of your move that didn’t meet expectations. We are glad to hear that the moving crew was respectful and professional, and that their efforts in loading the truck were up to your standards. However, we deeply regret the issues you encountered with communication and the service department. It's certainly not our intention to cause frustration, and we take your feedback about the service representative very seriously. We understand how important clear and honest communication is, especially during such a significant transition.

    We want to assure you that Safe Ship Moving works diligently with its service partners to ensure that every aspect of your move is handled with care and respect. If there are any unresolved issues or concerns, please don’t hesitate to reach out to us directly. While we understand your hesitation, we hope that the remainder of your move will go smoothly and that you’ll give us an opportunity to make things right, if needed. Thank you again for your valuable feedback, and we wish you the best with your move.

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    Customer ServiceMoversStaff

    Reviewed Dec. 3, 2024

    Kevin ** helped me initially and was fantastic to work with. Closer to move, there was a few hiccups, but overall was a very good experience. Great moving team that communicated well and was proactive. Everyone was willing and able to answer questions as needed and customer service was great. I definitely appreciate everything done to make my first big move a success!

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedStaffRates

    Reviewed Dec. 3, 2024

    The guys called before showing up, they communicated everything that was happening and gave me plenty of detail. They were quick and efficient and helpful. I really appreciated having them there. They were very patient and the pick up process only took an hour for my two bedroom apartment. The pricing was better than what other companies quoted me and they were able to make this happen in very little time.

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    Verified purchase
    Customer ServiceCoverageMoversQuote AccuracyDamagePackingBillingRatesTransparency

    Reviewed Dec. 3, 2024

    Updated on 12/16/2024: Nothing has increased my rating. This company promised my dad a check to cover the damages and lost TV, however they have not provided that payment. Not only have they not paid, they have tried to use this review as leverage to send the payment, saying they would send payment as soon as this review was taken down. Unscrupulous behavior and I am not interested in being bullied. I plan to write this story, take the video and photos that I have, along with an interview of my dad and send this information to my friends at national news organizations.

    Original Review: My 81 year old father used these guys to move from South Dakota to Arizona. They told him to expect his items in 10 days... It took a month. When he would call to talk to them they gave him the runaround and zero answers. When his stuff did finally show up, he was missing boxes including a 55 inch TV... This guy, Stan **, who owns the company puts you off. Taking advantage of an 81 year old veteran. Do Not Use.

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    Customer ServiceContract & TermsSales & MarketingPriceMoversQuote AccuracyDamagePackingStaffHonesty & Transparency

    Reviewed Dec. 2, 2024

    I was given a $3500 estimate, turned into a $7300 actual cost for less than a 1/4 of a semi worth of stuff. The sales rep Greg, assured me even if we added some extra items, it wouldn't be more than $4300, but it final cost showed this was a lie. This "service" isn't worth it. They are only a broker, and overcharge for what they actually do. Once they get paid, don't expect any sort of communication, reply or help from them. They rope you in, then you are stuck with who they assign to you.

    They will hire a low bid company that will nickel and dime you at every opportunity, and you are at the mercy of what kind of crew you get as they use subcontracted labor. We got lucky and ours at least packed ok (4 items damaged, 3 lost boxes). The delivery guys were schemers, offered to waive the extra walking fee for a bigger tip (they will rob each other for money). Either U-haul, get a Pod, or just find a quality mover on your own. It will be cheaper, safer and less stress.

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    Customer ServicePriceMoversQuote AccuracyPackingStaffRatesTransparency

    Reviewed Dec. 2, 2024

    My pick up experience with Safe Ship was relatively good. A few things that could improve:

    - The truck that arrived for pick up was not the same as what I was told would arrive. I was told a Wayflower truck would pick up my things and it was a Ryder truck (apologies if this is the same company but I wouldn’t know if it is). Not a huge deal but a bit intimidating when three men are arriving in a different truck than told.

    - The movers were efficient but not really personable. I didn’t feel like I was the customer, more like someone present to sign things and then wasn’t told what next steps would be for all of my belongings. When I specified which boxes contained fragile items I didn’t receive confirmation that they would be treated with more care than the other things or what that process would be.

    - It seems a lot of things were not transparent when I booked this service. When booking and during the QA, I was told the delivery window would be 5-14 days but on day of pick up, I was told it could take 22 days from the ship date to receive my things. There are also a lot of additional charges that weren’t flagged when booking.

    - The 75 foot surcharge was unclear. The distance being greater than 150 ft is valid but I wasn’t showed the measurement and wasn’t present for the measurement so the additional $150 dollars was sudden and unexpected and I didn’t not feel comfortable asking to better understand.

    - The potential surcharge for a shuttle without being told that my things would arrive on a semi beforehand was alarming.

    I understand these additional charges are for services that were not originally discussed, however I didn’t know they were a potential in the first place. I’ve read good things about Safe Shop and I appreciate how available the customer service is, the only thing is that at time of actual service I felt more like I was just being told to pay more money on top of the total price and yet I still feel nervous about the care of my items.

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

    Thank you for sharing your feedback—it helps us improve. We’re glad your pick-up experience went smoothly but regret the confusion and concerns you faced. The truck discrepancy stems from Safe Ship’s role as a broker, coordinating with various carriers. We apologize if this was not clarified. However, it is listed in our paperwork, on our website and marketing material. We would never misrepresent ourselves as a carrier.

    We understand your frustration with the movers’ lack of communication, especially regarding the care of fragile items. Ensuring customers feel informed and valued is essential, and we’ll share this feedback with the carrier.

    Regarding delivery timelines and charges, such as the 75-foot surcharge and potential shuttle fees, we strive for transparency but acknowledge these should have been better explained during booking. Delivery windows can vary based on logistics, but conflicting information isn’t acceptable, and we’re sorry for the confusion.

    Your trust is vital, and we aim to ensure your items are handled with care. If you have concerns or need assistance, please reach out to our customer service team. We value your feedback and are committed to improving your experience.

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    Customer ServiceMoversPackingStaff

    Reviewed Dec. 2, 2024

    Professional, courtesy, answered any question I had, pleasant, informative, helpful, I learned a few things about packing, very helpful, moved everything like it was their own, very responsible, you couldn't ask for anyone more helpful than they were at all. I'm very pleased on the way everything went yesterday. Very pleased. If I ever have to move (hopefully not) they would be my first phone call!!!!

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    TechMoversPackingStaffTransparency

    Reviewed Nov. 30, 2024

    They were friendly, on-time, and transparent! The main guy took his time going through the contract with me and answered any questions. The team wrapped my stuff up sufficiently to protect it on the trip. They were also very time efficient. I would recommend Rigos Moving Services again. Thank you!

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    Customer ServicePriceQuote AccuracyRefunds & PayoutsRates

    Reviewed Nov. 30, 2024

    I made terribly choice choosing Safe Ship to ship my belongings. My storage unit was 5x10x10 and not even have full, my initial quote was 2,400 but I accidentally told them my unit was full but meant the floor was full, the price went up to 3,800 (that was my mistake). Unfortunately I was not able to convince anyone so price stayed 3800. When they called about it they said they could refund 600 if I signed a NDA so I did but they reneged on the offer.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedPackingStaffRates

    Reviewed Nov. 29, 2024

    Working with Safe Ship from the beginning was effortless. Jeffrey took the initial call and explained the entire process in detail and followed up several times before handing me over to Ryan **. I didn't have to follow up with them, they kept me on track. Was contacted day before the pick up and Assan arrived with his team after calling me to give me his ETA. Boris and Alex assisted.

    The paperwork was explained and finalized and my boxes and items were removed quickly, quietly and efficiently from my home. I will meet with the truck at my storage unit when the items arrive to FL. I have no doubt I will get the follow up calls and ETA. 5 Star service from start to finish. Now I understand why they are given the honor of moving our military. Definitely, top notch. Great customer service and pricing very reasonable from other companies I called. Thank you for making what could have been a stressful move into an effortless and smooth transition. Grateful.

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    Customer ServiceMoversPunctuality & SpeedDamage

    Reviewed Nov. 29, 2024

    The movers were on time, efficient and very careful with my household goods. They were wonderful. They moved my household goods from Virginia down to Florida. They called to let me know they were on their way. They arrived in Florida four days later and delivered my goods in a timely manner. Thank you!

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    Customer ServiceMoversPunctuality & SpeedStaff

    Reviewed Nov. 28, 2024

    Juan ** and Henry were swift, energetic, polite, professional and very patient with me. I am 80 years and foolishly do not speak Spanish. We somehow managed. None of us had ever used postal money orders before so we acted out a lot of financial issues with body language and facial expressions. Juan **’s nifty cell phone did some translating too. I would definitely use No Borders Moving again. Edward in night shift was also extremely helpful helping me to fill out the pesky money order and helping me with digital documents too. For me a mental challenge and for them a lot of labor methodically and quickly done. Excellent job!

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    PriceMoversQuote AccuracyStaffRates

    Reviewed Nov. 28, 2024

    The pickup went well, they were very professional. There were no issues with the experience so far. The estimate was lower than the price I ended up paying because the furniture took up more space than planned. I might need to change my drop off date so I need to contact the company. Thank you.

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    Sales & MarketingMoversStaffProfessionalism

    Reviewed Nov. 27, 2024

    Next Relocation was very professional and courteous. The foreman Marco in particular was knowledgeable, patient and explained the process very well, and his team was very efficient and helpful. My contacts at Safe Ship were also fabulous and had my back every step of the way, and the veteran discount was a lifesaver. Thank you!

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    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedRefunds & PayoutsPackingStaffRatesHonesty & Transparency

    Reviewed Nov. 27, 2024

    This company is horrible, liars and I would never recommend them to my worst enemy. To start the salesperson (Shawn) was super pushy and told me that that would be the cheapest price I would find. Well yes, it was, however, they lied or maybe failed to mention all the costs that could come with it until after I signed the contract. Their first problem is they ask for no pictures or videos of the furniture to ensure they are estimating the right amount. They call you 3 ish days before they pick up your stuff to go over your list of items. It was then that I clarified I had a 3-piece sectional and went over my other items. He told me I was below the estimated cubic feet and we would keep the estimated space (634 cubic feet) on the paperwork because it's a lot more expensive if the movers get there and you end up needing more space.

    The movers (Star USA Moving) then get there and the lead looks at all my stuff and goes over paperwork with me. He mentions he estimates my things take up 800-850 cubic feet. He told me to sign the paper acknowledging the increase in space and I asked him if we could wait until the actual cubic feet were calculated, he told me to just sign this it just means I went over this info with you. I signed it (I shouldn't have but the movers are already halfway packed up and I need this stuff moved).

    They also made me sign a sheet of paper saying that if I were not able to accept delivery from a semi I would incur a $250 charge for them to load it on a box truck. Mind you this signature was needed as they were packing my things up. No mention of it before. I even called Safe Ship to confirm there would be no semis. They assured me not. I later called Safe Ship to ask about this and their answer was "You signed with us before we made that change" So they should have told me about it BEFORE the moving company was already there.

    They get everything packed up and it comes to 800 cubic feet which translates to an upcharge of about $750. I asked SafeShip why my estimate was so far off and they asked the lead to send the packing list. They concluded that I had about 4-5 extra 3 cubic ft boxes (15 cubic ft) and a "bulky sofa" so I questioned how my boxes and bulky sofa added up to 166 cubic ft. Safeship then told the moving company that they could not charge extra if my list didn't change but they could charge a bulky fee. Well, miraculously the bulky fee was $750. So they covered up the extra cubic feet charge as a "bulky charge". Then Star USA Moving took the bulky fee down to $400 but they still lied and I had to question them for about an hour to get it down.

    I also talked to a manager about the issues which she agreed were wrong and sketchy, she told me she would ask the carrier for a refund or credit which they denied and then Safe Ship still took no further responsibility. Safe Ship took no responsibility for the inaccurate estimate and told me on my quality assurance call 3 days before that it never really goes above the estimate.

    My things got picked up on 11/17/24 and it is now 11/27/24 and I still have no delivery date. (FL to WI move so I understand it takes time but they claim they have no schedule that far out.) Ironic considering they could get me a pickup date 2 months in advance but now I have to wait for who knows what to get a delivery date. When Safe Ship did the quality assurance call they told me to write my First Available delivery date (FADD) as 2 days before my actual because it takes the carrier 2-12 days after the FADD to deliver your stuff. My actual FADD was 12/2/24 but I wrote 11/30/24 because that is what they told me. I then got a call from Star Moving to confirm my delivery date of 11/30/24 and I was like no not until the 2nd since I am not ready on the day Safe Ship advised me to write, they have no idea when the next truck will be coming up here since it is a cross country move.

    Overall this company will cause you stress and a headache and many phone calls to their useless customer service department when you will get put on hold while they accomplish nothing.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed Nov. 27, 2024

    Movers were great. They worked fast and communicated well. If I had any questions, they’d provide an answer and would find out if they didn't know the answer. If I were to ever make another big move (highly doubt I’ll ever make such a big move again), I’d call Safe Ship Moving Services.

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    MoversPunctuality & SpeedPackingStaffTimeliness

    Reviewed Nov. 27, 2024

    I really enjoyed using Safe Ship moving company to help with our parents' estate closure. They were very quick to answer questions and were actually able to arrange the cross country move in about a week. The movers texted 1/2 hour before they came and arrived right on schedule. They were quick, courteous and respectful and did an excellent job wrapping each piece for safe transport. I would definitely use them again for any move in the future. The fact that they are a military owned company was just icing on the cake!

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    MoversPunctuality & SpeedPackingStaff

    Reviewed Nov. 27, 2024

    Crew was right on time. Very professional/thorough. Friendly. They arrived at destination very quickly. They did a particularly good job wrapping my very large sofa very well. All items arrived in same condition when packed. All plastic wrap was taken with them when they left. Very considerate by asking where items should be placed.

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    Customer ServiceMoversDamageStaff

    Reviewed Nov. 26, 2024

    The movers’ team arrived as communicated in a phone call when in route. The team was professional and timely moving items out of my home to the moving van. There was no noticeable damage to our home during the move. The movers cleaned up following their load of all designated items onto the moving van.

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    Customer ServicePriceMoversQuote AccuracyPackingStaff

    Reviewed Nov. 26, 2024

    Everyone has been very professional, efficient and wonderful. They have been great with their communication throughout the entire process. The packing team took great care taken in the handling of my possessions. All parties, from the initial quote to the packing team, everything has been great!! I highly recommend using this company to handle your move.

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    Contract & TermsPacking

    Reviewed Nov. 25, 2024

    Easy arrangements, great packing, on time.... If I move again this will for sure be my service of choice. My parents were so worried about their interstate move and Safe Ship made it simple and painless. For my next move it will be safe ship again.

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    Customer ServiceTechPriceMoversQuote AccuracyPunctuality & SpeedPackingStaff

    Reviewed Nov. 25, 2024

    Worst moving experience EVER!!! I've moved 8 times for work and this was by far my worse experience with a mover. We paid double our initial quote, even though we went over our inventory in detail plenty of times. We were moving 2 households a 3 bedroom and a 1 bedroom house from Atlanta to Dallas and the movers showed in 1 small truck. The driver did a walk thru and said the items would not fit on the truck. We asked why they didn't send a 53' ft truck - he said that was between us and the broker. Ended up with 2 full trucks at double the cost (26K to move 836 miles). Unfortunately they don't give you the final quote until the trucks are packed and they are holding your goods hostage. We have to store the goods 1 month before new home is ready and come to find out they store the goods in Georgia not Texas.

    We now have to wait up to 15 additional days to have our good transported. Contact with the broker is extremely difficult. We could not get a call back from ANYONE to discuss the situation. Finally got a call several days later and told there was nothing they could do. Had we known the end cost we would have booked directly with a reputable moving company not a shady broker. Their disregard for the customer and flip attitude about all the money we paid was disrespectful. The broker blamed the contracted trucking company and the trucking company blamed the broker and we sit in the middle. Stay away from this company unless you have money to burn and would enjoy poor service.

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    MoversPunctuality & Speed

    Reviewed Nov. 25, 2024

    The Movers were very fast and efficient. They did a Good job. They handled everything carefully and didn't even get my ex wife hollering or screaming which earned them 3 of the 5 stars. As they were loading I was watching to be sure all was secured properly. I don't know how much smoke I have to blow up this thing with but they were good. Efficiency experts from what I could see. I would hire them anywhere and anytime because they are so efficient.

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    Customer ServiceTechMoversQuote AccuracyDamagePackingStaff

    Reviewed Nov. 25, 2024

    Do not use this company under any circumstances!!! Our experiences with Safe Ship, from start to finish, put our family under considerable financial and mental strain. We put down a deposit ~3 months in advance for a single house move with full packing services from TN to MI after talking with a rep/sending pics of our home; the initial estimate was $5665. At our quality assurance call 2 days before the move, we did another walk through room-by-room with a SS rep and were then given a new estimate of $18300 - a 3X increase. With such short notice, we had no choice but to commit.

    The day of the move, a single rep from the subcontracted company showed up with a truck that was 75% full. The actual movers were so clearly not experienced, did not have enough packing materials, left for >90 mins and came back smelling like **, and threw our items into boxes with no organization/labeling or care. With all our stuff in 2 trucks after 9 PM, we were then told our estimate was somehow over by ~1000 cubic feet and that we owed $3k more. A single rep was responsible for driving the 2 trucks to a hotel overnight and then to the final storage destination, which was unknown... Unpacking revealed an inexcusable amount of damage. Safe Ship deferred our complaints to the subcontractor and our grievances were never fully addressed.

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    Customer ServiceMoversStaff

    Reviewed Nov. 24, 2024

    I am moving from an apartment in Dallas to Maryland. Fresh from a horrible breakup and a huge move ahead of me, I was very stressed about this move. My movers were AWESOME and had all the materials I didn’t have and offered me lots of help and support. They were easily to contact and had great communication. They made the move as smooth and stress free- I have never had a move as easy as this one. The movers were very polite and friendly and I was very happy with them. Would 10/10 use them again.

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    Customer ServicePriceMoversDamageStaffHonesty & Transparency

    Reviewed Nov. 24, 2024

    Safe Ship is very kind on the phone but uses used car salesman tactics. They brokered us with a company called Top Notch Movers. We were told that this was one of their best shippers. This was a lie. Both company's have since ended business their relationship. We were also told they have a 3 strikes rule with their carriers. This may sound comforting, but it appears to mean that they do not vet the businesses first. For what it's worth, this is what I think safe ship owns in this experience. But it should be noted that this leads to pore carriers as elaborated below.

    It has been 32 days since I reached out to get all of my belongings delivered, over 2 weeks since move in, and 12 days since we were given a 5-9 day delivery window. We have made hundreds of calls and many emails. Neither top notch or safe ship like to talk over email, presumably because it leaves a record I have access to. We have spent thousands of dollars getting apartment basics (such as a bed, desk, chairs, etc) to get us by until we recieve our belongings, and I'm not sure I will anymore to be honest. This is the most frustrating and damaging company I have ever worked with. The only other time I have seen a company like someone along like this is when they are scammers and have no intent on ever delivering the product. I work with freight carriers often for work, this is not normal. You can and should find better. This is not worth the stress, even U-Haul is far cheaper, easier, and takes less of your time, even for a cross country trip.

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    Customer ServicePriceMoversPunctuality & SpeedPackingStaffDamage Prevention

    Reviewed Nov. 24, 2024

    The supervisor in charge of the crew on my moving day was very friendly and helpful on the phone and in person. He explained each form I had to sign, answered all of my questions clearly. The crew was quiet, quick and knew what they were doing. They wrapped furniture in protective blankets, and carefully loaded each item. I have no regrets choosing them. I'm glad I didn't have to worry about moving those items myself.

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    MoversPackingStaff

    Reviewed Nov. 24, 2024

    The movers arrived at planned time. They were very professional. Listens to my instructions and took care in handling all of the belongings!! They wrapped my antique furniture and moved them down from upstairs bedroom to the truck with care. They arrived at my new residence and again took care and also set up my beds!! I will recommend this shipping company to others!

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    Customer ServicePriceMoversQuote AccuracyPackingStaff

    Reviewed Nov. 23, 2024

    The men were very friendly and professional in the packing and handling of our goods. They took care in wrapping our furniture. The unloading was also done in a very professional manner. The communication was very good. The only thing I have to say is that the cost of the move was too expensive. The cost is more than our goods are worth. The men were well groomed and polite.

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    MoversPunctuality & SpeedStaff

    Reviewed Nov. 23, 2024

    I am a senior moving to a different state in order to be near family. This experience went as smooth as possible and everyone was kind and thoughtful. I had more things to move than anticipated and the movers worked quickly and professionally. I would highly recommend Safe Ship Moving Services.

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    MoversDamageStaff

    Reviewed Nov. 22, 2024

    Cobra Movers, under the leadership of Cesar, Rolando, Ricky, and their dedicated team, delivered exceptional moving services that exceeded my expectations. They demonstrated remarkable efficiency, professionalism, and attentiveness throughout the entire process. Every item was handled care, ensuring nothing was damaged or misplaced. From beginning to end, they made what could have been a stressful experience remarkably smooth and hassle-free. Their teamwork and commitment to customer satisfaction were evident every step of the way. I wholeheartedly recommend Cobra Movers to anyone seeking reliable, trustworthy, and highly skilled movers for their next relocation.

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    Movers

    Reviewed Nov. 22, 2024

    Got in a situation where I had to move a family member from Texas to Ohio in a hurry. I am managing this move from 1200 miles away. These guys stepped up and delivered and made it happen. Great service. I could not be more satisfied and happy with the service

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    PriceMoversQuote AccuracyPunctuality & SpeedDamageStaff

    Reviewed Nov. 22, 2024

    Was quoted correctly for the move. Guys were great. Arrived on time and had my stuff loaded quickly. Would for sure use this service again on another move. Quick, easy, and the cost was very reasonable. Both movers were very professional and answered any questions I had. They also were very careful with my belongings.

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    Customer ServiceMoversPunctuality & SpeedPackingStaff

    Reviewed Nov. 22, 2024

    Rigo’s moving arrived earlier and called beforehand to confirm my availability. Upon arrival, 3 professional movers took all boxes and items and loaded in truck within 20 minutes. Supervisor explained and had me sign docs, leaving me with copies. All were friendly and happy to be of service, waiting on Florida delivery now, Thank you.

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    Customer ServiceMoversPunctuality & SpeedDamageStaff

    Reviewed Nov. 22, 2024

    Moving from Maryland to South Carolina. The movers called prior to arrival. They were very thorough, prompt and polite. They were quick and everything was shipped with no problem. They also fast clean and respectful. When you left the property, they left it clean and did not damage anything. Would recommend them to a friend or family. Thank you for sending such reputable people.

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    PriceMoversQuote AccuracyPunctuality & SpeedStaff

    Reviewed Nov. 22, 2024

    Safe Ship was friendly and helpful, they accommodated a unusual move process for me. I really appreciate that they were upfront about the charges and cost. Pickup went smoothly and quickly. Definitely the most affordable moving option for me. If I need to long distance move again I’ll be going back to Safe Ship.

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    MoversPunctuality & SpeedPackingStaff

    Reviewed Nov. 22, 2024

    Moving from West Coast State to South Eastern State. All the representatives took care of all the queries properly. The movers were good and were on time. Bought the right equipment for the job to be done properly. Wrapped every equipment for safe movement. Thanks for the effort and time. Can’t wait to receive my shipment.

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    MoversDamage

    Reviewed Nov. 22, 2024

    I was notified when they were on their way with a ETA. The movers showed up when they said they would. Got everything loaded in no time, while making sure they didn’t damage anything. They also took the time to go through all of the paperwork with me. Couldn’t ask for a better pick up experience. Will definitely go with them in the future.

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    Customer ServiceContract & TermsSales & MarketingRefunds & PayoutsStaff

    Reviewed Nov. 22, 2024

    Don’t even consider this terrible, awful, no good company. They are only salespeople that will try to get money out of you any way they can. We put a deposit down, tried multiple times with multiple phone calls to cancel it before the 3 days were up. All they did was talk in circles until we finally got a competent person who canceled it. Or so we thought. It’s been a week and we still have not received our refund. We called back and got hung up on. The customer service lady was a jerk. $1K deposit is a huge amount of money. Turns out the refund was never processed even though we signed a document canceling the agreement. This is the worse company ever.

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    MoversPacking

    Reviewed Nov. 22, 2024

    The whole crew was very nice and respectful. Very pleasant young men did a great job. I would highly recommend them. They were very concerned about making sure we got the right things packed. Because we had so much stuff that was not going. They were very nice about it.

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    Customer ServiceTechMoversPackingStaffBilling

    Reviewed Nov. 22, 2024

    I went with Safe Ship because of their claims of being #1 in customer satisfaction and being veteran-owned. First, I was literally hounded to immediately sign the contract—DAILY phone calls, texts, and emails. Second, every time I called for whatever reason, I was told a different story by different employees. Third, the delivery date was way off the contract-stated dates. Next, I paid $400 for the item to be crated and it was “soft-crated”, meaning blankets, tape, and a board across the front. Last, the subcontractor (yes, they seem to low-bid subcontractors), literally upcharged me $500 from my signed contract and wouldn’t take my item off the truck until I paid them and then refused to write me a receipt for the cash payment. I will NEVER use them again.

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    MoversPackingStaffProfessionalism

    Reviewed Nov. 22, 2024

    My parents and I sold my childhood home of 58 years. The movers were on time, professional, and handled our items with care. They made an emotional event, seamless! Diago and Marcelo and their team were very organized and understood the assignment! Thank you for explaining the process. We recommend this company to anyone moving.

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    PriceMoversQuote AccuracyPunctuality & SpeedRefunds & PayoutsPackingStaffTimeliness

    Reviewed Nov. 22, 2024

    We were given the estimated time of arrival. We asked for a specific time and the movers were there early ..which was great! There were eight movers that descended on the house after asking us for directions..I could not believe how fast and efficiently our furniture and boxes were wrapped..We could not have done this ourselves. It was worth paying for professionals. The movers were very professional, experienced and polite. If I move again or am asked for a referral I will definitely refer you!!!!

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    PriceQuote AccuracyRefunds & PayoutsPacking

    Reviewed Nov. 22, 2024

    I contacted Safe Ship for a move of about 200 miles. I clearly listed the inventory I wanted moved and was given an estimate of the cost of the move. When a second person contacted me 3 days before the move, he added two queen box springs to the inventory. The original inventory included two queen beds and the person I spoke with did not mention box springs needed to be listed separately. The box springs added $600 to the move. When the inventory was picked up, $150 was added because I lived on the second floor. The move ended up costing $750 more than the estimate or 30% more.

    I believe the first person I spoke with intentionally excluded items to keep the estimate low. When I contacted Save Ship to complain, they just repeated that I was charged for the correct cost of my move. They acknowledged that mistakes may have been made and they will look into it internally, but I would not receive a refund for even a portion of the additional charges. If you use them, it will cost you more than the original estimate.

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    MoversPackingStaff

    Reviewed Nov. 21, 2024

    I had a great experience with the moving company. The team arrived on time, were polite and professional, and took great care in wrapping and handling my furniture. Their attention to detail and efficiency made the process smooth and stress-free. I would highly recommend their services! I’m very impressed and happy for choosing your services.

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    Customer ServiceMoversPunctuality & SpeedPackingStaff

    Reviewed Nov. 21, 2024

    They said they would come between 8:00 and 10:00. They called at about 8:10 and arrived 35 minutes later. Quick at the house, packed the piano well. They emptied the storage facility and loaded the truck quickly. Came on time, quick, courteous. My wife and I would use this service if we ever moved in the future. Mahuel, Maxi, Walter

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    Contract & TermsSales & MarketingPriceMoversQuote AccuracyStaffSales Tactics

    Reviewed Nov. 21, 2024

    I hired this company after a pushy salesperson said how great they were and supposedly gave a better deal. I wish I had used local movers. Lesson learned. This move has ended up costing more money for less work done than the other company. Plus when they gave me their “window” and I made arrangements, I found out at 8:30 pm that they, in fact, would not be at my house until between 2 and 4 pm (originally between 10 am- 12 pm a day earlier than originally planned which caused me to scramble to get things in place). There are some things that can't be helped due to the weather but then the driver said he would be here in the morning (presumably to pacify me) because he then texted me at 9 am to say he would not be here until 4:30 pm and my things will not be unloaded until Friday. I live in the PNW and it gets dark at 4:30 pm. This is a miserable experience at an already stressful time. Expensive, pushy, unreliable.

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    Safe Ship Moving Services
    Response from Safe Ship Moving Services

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    Customer ServiceMoversQuote AccuracyPunctuality & SpeedStaff

    Reviewed Nov. 21, 2024

    I didn’t receive my stuff yet. But It’s a great so far. I had to give them only two days notice. Even the moving was all the way from East to West. Far distance. But Administration/Driver both have a very good attitude and simple process, fast, professional. It was very helpful to me. Also I was worried about the delivery stuff.

    But they keep calling me and check on everything is good. That makes me feel better and makes trust them. I wish it delivers on time and safe.

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    Customer ServicePriceMoversQuote AccuracyStaffHonesty & Transparency

    Reviewed Nov. 21, 2024

    Do not use. They will lowball your estimate and then charge you double. They were 7 hours beyond the time they were to show up. The movers were completely unprofessional, their customer service was insulting and rude. I called them because they are veteran owned and as a veteran, I assumed they wouldn't take advantage of veterans. I am disgusted that they use that as a ploy only to prey on vets. Used car salesmen are more honest.

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    MoversPackingStaff

    Reviewed Nov. 21, 2024

    My experience with Pack and Go for the pick up and movement of my 12 tubs and 1 stereo from ** for eventual delivery to ** was very good. Pick up was on time and loading on the truck was very good. The men that did the move were courteous and professional. Great job.

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    MoversPunctuality & SpeedPackingDamage Prevention

    Reviewed Nov. 21, 2024

    The pickup was fast and easy. The crew came in to my Northglenn (Colorado) apartment at 10am, and left around 11am. About twenty two plastic totes, three bubble wrapped frames, and a small wooden table were loaded on to a U-Haul truck. I signed documents during the beginning of the move.

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    MoversPackingStaff

    Reviewed Nov. 20, 2024

    So far so good!!! We were worried about little things, packing, and everything perfect! Crew arrived on time!! Packed and handled everything superb!! The fact they knew how to pack the mirror and grandfather clock was just a huge relief!!!! Just awesome experience. We were over our heads with the move itself, and the efficient way everything has been handle so far just very very reassuring. We felt very lucky we had picked the right company to handle our move, having competent employees just wonderful. Everything just going smoothly and efficiently.

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    Customer ServiceTechSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedDamagePackingStaffRates

    Reviewed Nov. 20, 2024

    Avoid Safe Ship Moving Company at All Costs. My experience with Safe Ship Moving Company has been an absolute nightmare from start to finish. They market themselves as a reliable broker, but in reality, their service is deceptive, unprofessional, and exploitative. Here’s why: Manipulative Estimates: I originally had a signed contract with PODS for $6,000 but was persuaded by Safe Ship to switch after being promised a "special discount." This so-called discount turned out to be fraudulent—my estimate was manipulated by removing key items from the list to keep the quote artificially low. When the truth came to light, I was already bound by their contract, leaving me no choice but to proceed and ultimately pay over $10,000.

    Last-Minute Price Hike: Days before the move, they claimed my volume estimate had increased and inflated the price. I was pressured to accept the new estimate or risk losing my initial deposit and being left without movers, jeopardizing my ability to relocate for a new job. Horrific Delivery Experience: The movers arrived late, unprepared, and with the wrong truck, forcing me to do much of the work myself, including loading and unloading my car. They also charged me extra for "long-range delivery," a completely avoidable situation caused by their failure to communicate or plan properly. Damaged and Missing Items: Upon delivery, I found several pieces of furniture damaged, plastic bins destroyed, and part of my shipment missing—including a mattress and boxes that the movers promised to deliver later. To top it off, I ended up with an iron table that wasn’t even mine.

    Theft of Personal Belongings: Most infuriatingly, some of my personal items that were in my apartment—not part of the move—were stolen during the delivery. A drone worth $1,000, portable speakers worth $200, and cash hidden in a drawer were taken. A plastic bin had been suspiciously opened, making it clear that one of the movers was deliberately looking for valuables. Safe Ship has denied all responsibility for the theft, despite these actions being carried out by movers they contracted. Zero Accountability: Safe Ship claims they "never had physical possession" of my items and refuses to take any responsibility for the actions of their subcontractors. Their emails show a complete lack of remorse, support, or willingness to resolve these issues. They seem to view their role as simply taking your money and then washing their hands of everything else.

    This company preys on vulnerable customers, exploiting the stress and urgency of moving to inflate costs and avoid accountability. They create a façade of professionalism but are nothing more than professional scammers. I wouldn’t wish this experience on anyone. If you value your time, money, and sanity, DO NOT USE SAFE SHIP MOVING COMPANY. I am pursuing all possible legal avenues to seek reparations, and I strongly urge anyone else scammed by this company to do the same. Safe Ship’s business practices are unacceptable and must be stopped.

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    Customer ServiceCoverageMoversPunctuality & SpeedStaffBilling

    Reviewed Nov. 20, 2024

    I advised shipping company I lived on military base and anyone coming onto the base must have appropriate paperwork, to include green card or citizenship, valid driver's license, no criminal offenses, proper insurance and registration for their vehicle. My original pick up date was 11-1617-2024. I got a call from Top Movers verifying pick up time the 16th, 0800-1000, which was verified later for arrival time at 0800.

    On the 16th I got a call from Top Movers saying the guys were eating breakfast and would be 30 minutes late at 0745. Again I told him that it was imperative the movers had all the aforementioned paperwork. He assured me they did. I was already waiting for them at the gate as it’s necessary for me to check them onto the base. They showed up at 0845. The check in process didn’t happen because neither of them had green cards. The workers were pleasant and professional, but simply didn’t have a green card. The agent apologized profusely and promised to have someone there on Sunday.

    I decided to call your customer service and spoke with Brittany, who definitely earned a raise for taking such good care of me. After much back and forth, several phone calls, and much coordination, I was finally able to get assured they could have someone here Tuesday, 11-19-2024. This was a MAJOR inconvenience and I had to do a lot of juggling of last minute moving chores to accommodate them. They told me they’d take $200 of the bill.

    On Tuesday I had no problem getting the next gentleman and his truck on base. He was very professional and very efficient and was able to get my items picked up much quicker than I anticipated. The only thing was he only took $100 off the bill. He said another $100 would come off the bill when my things were delivered. I feel it’s important to bring this to your attention. I was fortunate to have a couple of days to juggle things around. If you could please make it a policy for all your affiliated companies to make sure their workers have appropriate identification to get on a military installation, it would save others from having the same experience as me.

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    MoversStaff

    Reviewed Nov. 20, 2024

    The team that picked up my belongings was very process, courteous and thorough. They were very thoughtful of the members of the household and did their job with as little disturbance as possible. They communicated any issues ahead of time and worked to resolve the issues immediately. I was impressed with how both members of the team work In Tandem to achieve their tasks. I was kept informed for the entire job.

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    CoveragePriceMoversQuote AccuracyPunctuality & SpeedDamageTimeliness

    Reviewed Nov. 20, 2024

    The pick up and loading of our furniture was done professionally and on time. The truck and the crew showed up on schedule and they loaded everything. They covered all furniture to protect from damage and were done in a short amount of time. The cost for the move from San Diego to Seattle was reasonable.

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    MoversStaff

    Reviewed Nov. 20, 2024

    Safe Ship the brokers and cobra van lines llc along with Mohamed and his crew. Great job. No issues. Very friendly. Hard workers. Lots of work. Took the whole house. Very professional. I'm satisfied with the job. Would use them again. But I hope I never have to move again.

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    MoversDamageMaintenanceStaffRatesHonesty & Transparency

    Reviewed Nov. 20, 2024

    The movers were courteous, professional and attentive to detail. All of my questions were answered. They looked out for my best interest during the entire moving process. They arrived on time and starting working after arrival with no breaks. They were honest with answers to all of my questions.

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    MoversPackingStaff

    Reviewed Nov. 20, 2024

    I had an excellent experience with Safe Ship, thanks to Pierre and his moving team! They were incredibly professional, knowledgeable, and patient in answering all my questions. Their attention to detail and skill in packing everything carefully made the entire process stress-free. I couldn’t have asked for a better team to handle my move. Highly recommend!

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    Customer ServiceMoversPackingStaff

    Reviewed Nov. 20, 2024

    From start to finish, our moving experience was top-notch. Excellent communication and very professional. The movers were hard-working and diligent to get our items packed properly and moved in a timely manner. The movers were flexible and continually confirmed my special requests for some of the items. This is much appreciated with all the other things I was coordinating with the move. Thank you.

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    MoversStaff

    Reviewed Nov. 20, 2024

    Vastly and his crew were excellent, on time and communicated with me every step of the way!!! I would most definitely recommend this company for cross country moving services. Thank you very much for all of your help during this difficult time for me.

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    Customer ServiceMoversPunctuality & SpeedStaff

    Reviewed Nov. 20, 2024

    The entire team worked hard to accommodate my every need and addressed every concern. Customer service was quick to respond and helped make sure I was taken care of by the moving and shipping crews. I will definitely recommend Safe Ship to friends and colleagues, as well as use this service again if the need arises. Thank you.

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    Customer ServiceMoversStaff

    Reviewed Nov. 20, 2024

    Top shelf professional service. I would recommend this crew to everyone. This is a professional, pleasant and very personable crew and I am very happy with the service they provided. If you ever need a mover these are the people to call.

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    PriceMoversPackingStaff

    Reviewed Nov. 19, 2024

    The men from Patriot Moving Corp were great. Communicative, timely, very professional and thorough. I have no complaints, they are making the moving process much easier. When wrapping up I was charged a little extra but they made sure to give me an itemized receipt so I knew exactly what I was charged for

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    Ann increased rating by 1 star.
    Customer ServiceCoveragePriceMoversQuote AccuracyPunctuality & SpeedDamageRefunds & PayoutsPackingHonesty & Transparency
    After a positive interaction with Safe Ship Moving Services, Ann increased their star rating on Nov. 20, 2024.

    Updated review: Nov. 20, 2024

    Since my review, Safe Ship has reached out to resolve a portion of damages. I appreciate that my concerns were addressed.

    Original Review: Nov. 19, 2024

    Huge disconnect between who you talk to on the phone and the people that actually come and move you. We talked to different people on the phone at Safe Ship and they all verified we would be paying to have 50% of our house packed by movers. When the movers arrived they brought in boxes and told us to start packing. Safe Ship also told us we would not pay for unused moving supplies. Another lie. We were unable to pack 50% of our house in the time that Perfectly Fast Moving was hauling out what we had already packed. They told us they were not there to pack and didn't know why we would have been given such information. The movers were a team of ** that poorly packed anything in the truck, not filling it to the top and charging for extra space.

    When calling Safe ship to tell about everything they said there was nothing we could do since paperwork was signed. This is our 12th long distance move in the last 30 years. This was by far the worst experience if not traumatic, aggravating, underhanded experience we have ever had with a move. We also paid far more for this move than was ever estimated by $10,000. We have never had such much damage in a move. Do not trust this company. There is nothing they can do to insure you have an actual "safe" move!

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    CoverageMoversDamageMaintenanceStaff

    Reviewed Nov. 19, 2024

    Movers were efficient, careful, professional and courteous. I would use again if necessary and refer to family and friends. Items that needed additional take or covers was supplied with no problems at all. The movers did not even take a break, they worked so well. We have had other movers in the past and these movers put them all to shame.

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    Customer ServicePriceMoversQuote AccuracyRefunds & PayoutsStaffRatesTransparencyCommunication

    Reviewed Nov. 19, 2024

    After being burned by Cobra, a mover I previously trusted, I reached out to American Country Moving, and the experience was nothing short of a disaster. They didn't show up and ignored my calls. It took the threat of legal action for me to finally get my deposit back. Determined to find a reliable mover, I decided to give Safe Ship Moving a chance based on their positive reviews. They confidently assured me they could pick up on the designated date. We went through the inventory together, and while their price was slightly higher than average, I understood that a solid reputation often comes with a premium. They consistently kept me informed, updating me when a carrier was secured.

    Forty-eight hours prior to pickup, they conducted a quality control call to verify details, meticulously reviewing each inventory item. While there was a slight adjustment to the price, the quote was guaranteed. The Jackson movers they subcontracted for the job were professional. Cesar arrived on time and kept me updated on his ETA. The pickup was executed flawlessly. I’m optimistic that my positive experience will continue all the way through to delivery. At this point, I’m confident that the value of the service outweighs the cost, as it remains reasonable.

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    MoversPunctuality & SpeedPackingStaff

    Reviewed Nov. 19, 2024

    The truck driver Diego arrived on time and gave us a 1 hour notice ahead of time telling us when he was going to arrive. He was able to navigate the box truck into a tight space to load from our storage unit. He was very professional and friendly and his team loaded the boxes quickly. The whole process was pleasant and we would recommend them to a friend.

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    Customer ServiceMoversStaff

    Reviewed Nov. 19, 2024

    The move was smooth. The movers were courteous and efficient. My questions were answered to my satisfaction. I will recommend this service to other people if they need these services. I'm glad that my daughter booked the service. Customer service was very helpful and ready to answer my questions when I called them.

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    MoversPackingStaff

    Reviewed Nov. 19, 2024

    The three person crew were very nice. They answered all my concerns. I thought it was going to be a long day but no. The crew knew what they were doing. It was so nice to see how the crew took their job seriously, the way the packing was done I am very confident that everything will arrive safely. Excellent work. Thank you.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedStaffRatesTransparency

    Reviewed Nov. 18, 2024

    Jackson Movers, who showed up for the pickup and drop off at our two locations, were amazing! They were courteous, professional, and very transparent. However, the individuals I spoke with directly from your company regarding my order did not present themselves in the same way. Originally, these individuals were very kind. However, they began calling my mom and I around 5-7 times each day, sending aggressive text messages when I mentioned that I was looking at other companies' bids and did not remain professional.

    I completely understand that every company wants an order to go through, but calling my mom and me nonstop and not being very transparent with moving estimates, increasing the price due to changes in item descriptions, which were initially labeled incorrectly by the initial person I spoke with, attempting to make us pay higher for mistakes that were made on your companies behalf. Anytime we had confusion, the response to that became hostile and it made us regret choosing this company. In addition, other individuals besides the ones that I was in contact with began contacting my mom, telling her that our move was scheduled 5 days before we had originally planned.

    In my opinion, there is no need to have more than 1 employee speaking with an individual client. We both began receiving calls from 3-4 individuals from your company, each speaking as if they had no idea about previous conversations we had with other employees, which added additional stress, discomfort, and confusion on our end. Then, when I asked Tyler about some confusion we were having with another individual who began calling us, rather than trying to assist in figuring out the source/accurate details of the move, I was told to reach out to the individual on my own and see what was going on. As the employee whose name is on our move estimate, the intimidation tactics and repeated text messages were not professional, or a good way to keep clients for future use. Personally, my family and I will not be using this company again. Thank goodness Jackson Movers was the company that came for the actual move because they were the only reason my family and I had a pleasurable experience.

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    Customer ServicePriceMoversQuote AccuracyStaffTransparency

    Reviewed Nov. 18, 2024

    I had an amazing experience with Safe Ship Moving. From the moment I reached out for a quote, their team was professional, responsive, and transparent. They helped me find a reliable moving company that fit both my timeline and budget. The communication throughout the process was top-notch. They checked in regularly and ensured I had all the information I needed. What really stood out was their commitment to making the move as stress-free as possible.

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    MoversPunctuality & SpeedStaff

    Reviewed Nov. 18, 2024

    Mat and Andrew were very friendly and professional. They worked diligently to get it all loaded. My only concern was that they were almost 2 hrs late but kept me informed as to why. There was unexpected snow on their route from Washington. Other than that I was pleased with the pick up move. Hope delivery goes just as well

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    Customer ServiceMoversPunctuality & SpeedPackingStaff

    Reviewed Nov. 18, 2024

    A quick in-state move from Harker Heights to Mineola Texas. The customer service was very clear and professional and the movers were very quick and handled everything with care. I would recommend these guys and will definitely be using them in the future.

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    PriceMoversQuote AccuracyDamageStaff

    Reviewed Nov. 18, 2024

    Safe USA Moving loaded my belongings for an Interstate move. Ku and his team were terrific. They were thorough and careful with my belongings. I added items and the additional cost was presented for acceptance or I could reject it. This team alleviated some major stress in my move and I really appreciated their efforts.

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    MoversStaff

    Reviewed Nov. 18, 2024

    They did l fine job. 4.5. They weren't prepared for my piano in that they didn't have the right kind of dolly to move it easily. They were all pleasant, polite and easy to deal with. They moved a full stringed upright piano, a grandfather clock and 1960’s jukebox. Thanks!!

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    Customer ServicePriceStaff

    Reviewed Nov. 17, 2024

    The customer service was horrible. I ended up not hiring them. Every agent I spoke with was rude and too pushy. When I politely told them that I didn't want to use them, they still kept calling and texting. Finally I got annoyed and told them that they were all rude and had poor customer service. Glad I didn't use them. Who know what would have happened after they charged $17K for my move and something went wrong.

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    PriceMoversQuote AccuracyPackingStaffRates

    Reviewed Nov. 16, 2024

    EZ Movers and Safe Ship were wonderful to work with. Safe Ship gave me good price to move to Wyoming from Maryland. Very easy to deal with. Thank you!! Notified me with ETA. Was on time. All movers helped with packing and allowed me 20 free boxes.

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    MoversStaff

    Reviewed Nov. 16, 2024

    I had to coordinate a move from a different city and the guys I worked with were super helping, great communicators, and flexible when I couldn’t get a hold of my onsite counterpart. Made the move feel easy! Will be recommending my company use their services again. Thank you so much!

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    MoversPackingStaffRatesTimeliness

    Reviewed Nov. 16, 2024

    Overall good experience. Packing crew and pick up were same team that arrived within the prescribed time frame but it took a long time for two. The crew just came off an additional pack and pick up. Other than time and crew help all went well. To give a higher rating I need to see how the delivery goes.

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    Customer ServiceMoversStaff

    Reviewed Nov. 15, 2024

    I used the Safe Ship moving services to close and move my mother’s apartment. Everyone I spoke with throughout the process was professional, courteous and worked with me to make the move smooth and easy. The personnel checked with me through all steps of the move and followed up to make sure I was satisfied with the move. The moving company they arranged for the move, Woman’s Touch, was great. They were professional, efficient, and took care with my belongings.

    I would recommend Safe Ship and Woman’s Touch Moving to family and friends.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedPackingStaff

    Reviewed Nov. 15, 2024

    The process from requesting a quote to the day of the move, staff were very supportive and hard working. I was called and asked questions regarding the type of move I needed and was provided several options to choose from. I chose the full pack and move as it was the best choice for my family. Prior to our move day, I received calls verifying details of our needs and when to expect the movers. The movers arrived in the late afternoon to do the walk through. They were extremely thorough with the notes they took. They met us at the old address at the time they provided us. The movers worked like a well oiled machine. The movers communicated well with regards to what needed to be moved and what was remaining in the house. They brought enough staff to make this move easier on everyone involved, which was wonderful.

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    Safe Ship Moving Services Company Information

    Company Name:
    Safe Ship Moving
    Website:
    safeshipmoving.com