Safe Ship Moving Services Reviews

I need to move from CA to SC on 7/27/2024. The safe ship agent Dan called and gave me an estimate of $2839.58., so I signed the BOL on 5/4/2024 and paid a $963.76 deposit. On 6//29/2024 I received an email from Dan, I asked him to add a dinner table and 6 chairs to my existing move item list, and he said adding $100 would do. 07/22/2024, 5 days before my moving, I received an email from Safeship _ QUALITY ASSURANCE, and asked me to finalize the item list, and I added a sofa and a few garden tools. I was waiting for Safe Ship to send me a new estimate and new BOL that they had never did

Two days before the movers came to pick up my belongings (for a cross country move) the cost doubled. DOUBLED!!!! There was nothing I could do. I couldn't cancel because I would have been out thousands. When my belongings arrived at my new home, there was no crew to unload the truck. Just the driver. So I had to help unload the truck. About half way through one additional person came to help. The driver didn't know how to reassemble that bed that was disassembled at pick up. The one object I have that I was afraid to pack myself, so I asked the movers to pack it, broke. They said they would contact me about it and no one has. Do not use them, they don't care.

Updated on 01/10/2025: Got even worse. After overcharging almost a thousand dollars and breaking hundreds of dollars worth of furniture, I then jumped through hoops to get a $70.00 settlement that was NEVER received. Again settlement is a different company, so once you submit, they can't help. Scam all the way around. Research shows several Utube videos with people showing same things.

EZ Movers and Safe Ship were very professional when delivering the items but the delivery timeframe was very unprofessional and disjointed. Please make sure that drivers and dispatchers can talk to customers. Pickup was easy and the foreman was very good about making sure cost and price were all set.

Walter and his crew along with Cobra Vanlines Did a excellent job. Very impressed with services and very efficient and professional also extremely extraordinary. Walter also did a good job with keeping us updated with his arrival time. Highly recommend Cobra vanlines to other customers in need of relocating. Very well pleased with all their packing and wrapping of furniture. Super friendly and will definitely recommend to all my friends and loved ones. Thank you very much and God bless you all

Aza and Aza were excellent movers. They worked efficiently and were very accommodating. They were very hard working and despite me urging them to take a break, they worked through their lunch. After packing everything is when they decided to grab a bite. All in all great people and great service.

Where to even begin? I guess from the start. It began with my wife and I having to separate with her living in PA and Me having to go back home to work in MA knowing MA was where our life was and where we needed to be. It was one goal only. Get home. Period. We spent the longest 6 months apart while my wife cared for our 10 year old daughter and me eyes on the goal of getting them home with me. After working 7 days every week for 6 months straight the goal finally came true and we secured a home back in MA. Being so busy at work now I opted to delegate the move to safe ship due to their approach and availability. We were told we were getting a 26’ truck that would be more than enough for our belongings and I did agree as that was approximately what we used for the move to PA. We did ask for any potential discounts as funds have been tight. They were able to approve us for $1500.00 in “incentives”.

I was thoroughly impressed with the professionalism throughout the entire process. Despite a bit of confusion when requesting a refund, the team handled it with grace and efficiency. They ultimately took care of it promptly without any hassle. A special thank you goes out to Kari **, who truly went above and beyond to make sure everything was taken care of. Her communication was top-notch, and she showed incredible diligence in resolving the situation. Kari’s dedication to customer satisfaction made all the difference, and I can’t thank her enough for her efforts. Thank you all so much.

Slava ** and Ilay did an excellent job, very professional. Wrapped everything with extra care, super fast and super pleasant! They came and measure everything to make sure that we have right amount of cb feet! I would definitely use this company in future moving services of mine, thank you.

Fantastic!!! I definitely recommend moving company. We called to move a four bedroom house & storage on Friday and “the best team ever“ was here early Sunday with five movers: Rudy, Slava, Iliya, Alexi and Akhmat and two trucks. THEY SAVED THE DAY. And our move from Dallas to Florida. Also save $$$$.

Definitely should have done more research before choosing this company. I come from a long line of veterans and thought I was choosing a good company. The only good thing about this was the phone call. Everything after that has been a hassle. From several different payments to having to pay with a money order or Zelle at the end And this was after I was told I could pay a credit card throughout the whole process. Then was pretty much told it was my mistake because they didn't run the balance when they picked my things up.

$10,000 to move a 4Br house 2.5 hours. The inventory process was super confusing. Giving over the phone estimates about what we own and packed. It lead to an estimate of about 1500 cubic feet. Guy showed up with a U-Haul after we were told we’d have our own shipping container truck. U-Haul was too small and led to 2 trips, which extended our move time. Price kept increasing. Language barriers made it hard to explain we needed everything moved, when movers kept asking “is this on the inventory sheet?”. Long story short, I wouldn’t use them again. We got everything moved but it was an expensive headache.

We had a fantastic team for our pick up of our belongings. Everything was reviewed before packing was started. It was clear what was included and things that could be added on. The guys were very conscientious about our fragile items. Once they were done packing they cleaned up everything before leaving.

Rus and his team were professional, kind and hard working. They took such good care of our things and paid attention to every little detail. They kept all our things safe and moved all our things on time. They asked and made sure all items/boxes were delivered to the right room. They even helped disassemble and reassemble some of our furniture. 10/10 stellar service, will definitely use them again in the future! Thanks guys!

Roman and his crew did an outstanding job packing out and loading my HHG. They were enthusiastic and were careful with my property as if it was their own. The packing process was fast and efficient, but packed so that breakables were carefully wrapped and padded. Furniture was padded and carefully move to the trucks. I can’t say enough about the high degree of professionalism this crew shown.

I booked my move with Safe Ship moving because they were listed as one of the top state to state moving companies. When I initially contacted them a month before the move, we briefly went over all of the inventory that I needed moved from my 3-bed home in Louisiana to my home in Tennessee. I was quoted a reasonable price and paid my deposit. I was told they would contact me 3-4 days before the move to ensure there were no changes. When they contacted me before the move, they had me go through the house with a measuring tape to measure all the furniture and boxes then doubled the price stating I doubled my inventory, and I was past my window to get my deposit back. We went back and forth with this as I was not willing to pay the additional charges. I had to sell some items and rent a trailer and move some of the stuff myself to avoid the additional charges.

I had high hopes for Safe Ship Moving Services, but they quickly proved unreliable. From the start, they were disorganized and unclear about scheduling, leaving me in the dark about when my belongings would arrive. Each time I tried to get an update, I was met with vague answers and inconsistent information. The lack of communication added so much stress to an already hectic move.

The movers were very helpful. They made sure that all my stuff was packed safely. Vladimir ** and Nick were very respectful. Will definitely be referring them to friends for future moves. Thank you so much! If I ever need any assistance I will definitely be calling for great low affordable and efficient moving. The prices were great and the help was awesome. Please make sure to keep these guys around.

Prior to my stuff arriving from Minnesota to North Carolina, I was notified by one of their customers that one of my boxes was left in Maine. Some of my stuff arrived broken, boxes crushed, water stains on my couch. I had notified them immediately and continue to reach out for resolution, I get no redponse.

One box of clothing and other items missing. One broken lamp, two plastic bins, one shredder wheel broken off. Plastic mattress cover torn and mattress dirty. 2 items delivered to me that were not mine. Everything covered in dust or film of dirt. Drivers who picked up my belongings were polite and professional. Drivers who delivered my belongings were not.

Safeship are brokers who will do rushed first quote over the phone rushing you through the items so that they can highly understate the volume of your goods, at this point they take a deposit. Then closer to the time of the move they do a second accurate inventory that doubles the quoted price. This is a scamming practice that should be banned. If you want to stomp them just ask what’s in the “binding estimate fee” - this line item alone for us was around 6k$ out of 14k$ and it’s basically Safeship’s cut. They then subcontract the work for a third party (lowest bidder) who get less than half of your total and of course, proves a terrible service.

George and his crew were fabulous. Extremely courteous and professional. Very good parking. Thank you so much. Professional job recommendation everybody. Thank you thank you thank you thank you very much.

And, no, they don't. They don't do their best to provide what you really need to you. This is all the corporate words that they can think of when it comes to click-baiting you. I DO NOT recommend this moving company. If I don't exaggerate, RUN!

Perfect packing and moving job done by guys that take pride in their work. Very friendly guys that I wouldn’t hesitate to use again. Will definitely consider using these guys on any future moves and wouldn’t hesitate to recommend them to others. Thank you so much. Thank you, thank you, thank you. Everybody has recommendation Mr. **. Thank you very much. See you next time.

Very professional and friendly! Packed everything up very well and quickly. Every piece was packed carefully and without haste. All furniture was packed with blankets, bubble wrap and wrapped. Would recommend them my family and all my friends! Thanks God, this move, passed for me without any stress and with no slowdowns.

Gavin ** assisted me in making arrangements for Safe Ship to transport my vehicle from Nevada to Florida. He gave me detailed information about the process and answered any questions I had. Because of some circumstances that came up regarding my move, I had to change the pickup and delivery dates. Gavin took care of everything.

Great. My shipment got here In a great time. Everything was good. Great, great, great, great. It’s amazing he delivered my vehicle fast. Both vehicles. They treated the vehicle very well. I picked it up. Checked it up. Customer service was great. I had a wonderful time speaking with them. They help me out. Everything got done quickly and great satisfaction and I will recommend.

The company failed to provide someone to pick up our cars by the due date. They then refused to refund the money. We had a set day to move, and contacted and arranged everything at least weeks in advance.

The sign up with Joseph was very friendly and efficient. The adjusting of the inventory with the Quality Assurance phone call was efficient and reassuring. The gap between here and the actual movers was a problem. I was told to do a cashier's check for the first move and found out at the last minute that was not ok and that the amount owed was adjusted because of distance to the truck in one end and number of stairs on the other. I tried to book a morning time between then the day before found out the time was between 11 and 2. I had people moving into my place at 2. And I could not get the right people on the phone to help me.

Very convenient services! Were able to book is on a short term notice! Slava and Alex from Perfectly fast moving were friendly, worked fast and got the job done in a timely manner. Wrapped up all our furniture and didn’t have to worry about anything! Will most definitely use them in the future!

The two men that came to help move my things were very fast, professional, and great at keeping me updated on how things were progressing. I would absolutely recommend using them! They went above and beyond by carefully wrapping and padding my washer and dryer to ensure they do not get damaged along the way. They have very reasonable prices and do their best at working with you for flexible pick up and drop off.

Thank you EZ Movers and Safe Ship. I found the moving service through Google. The process was quick and smooth. The movers were accommodating and flexible for arrival time to destination and arrived early for pick up. There were no problems with moving heavier and fragile items. Thank you so much!

Good management of additional labor that came to help. Crew, chief/main company, representative, and his helper were very strong in leader ship and directing work being done. Efficient, quiet and not disruptive.

I moved from Chicago to Florida. The guys at the pick up were so good. My representative (I forgot his name) was so helpful. I really appreciated that Safe Ship called me to see how my move went. I felt they went the extra mile in customer service. I would Highly recommend this company!!!

The movers were professional and that is the only positive. Moving company had trouble with their Zelle account. Hidden fees not mentioned including stair fees and packaging for couch/washer/dryer. Customer service is very difficult to get a hold of. Won’t call back and are abrasive on the phone. It seems impossible to get an idea where my stuff is after pick up and 24hr notice is not a lot of time especially given a window of 7-21 days for delivery. I do not appreciate the fees and delivery restrictions mentioned by the MOVERS at pickup and not by customer service during the estimating call. I will not be using this company again and I definitely will not recommend it to anyone else. Still trying to find out where my belongings are.

Great workers- went right to work. Furniture was wrapped very well! Hard work- didn’t waste any time! Hope everything arrives safely!! Would recommend this company to friends. Heard about Safe Ship online- everyone we talked w/ knew their job. Did have to call a few times to get through sometimes, but once we did everyone was helpful. Thanks for Safe Ship and EZ Movers!

Do not use this service. After they pressure you into making a down deposit to secure their "best price", the service you will receive after will be nothing short of disastrous. No updates, no guaranteed delivery time, our stuff has been parked out in a storage container for weeks and they couldn't even give us the common decency of a call or email to let us know they are experiencing delays. Absolutely terrible customer service, clueless reps. I don't understand why the reviews on this company are close to positive. absolutely terrible service and y'all should be ashamed.

I wanted to take a minute and provide some feedback on our moving experience with Safe Ship. When we booked this move I went room by room and gave descriptions on every item in the room / house that we were having moved. We were given a price of around 13K for the move and promptly paid over the phone for the service. It was never revealed that Safe Ship was a brokerage. I was told by the salesperson that there was an empty truck that needed a load in Phoenix and that all was arranged. I never gave it a second thought. The moving team showed up a day late giving us only 24 hours to be out of the house before closing. When they did finally show up they charged us an additional 5000.00 to take the load. We had no choice but to pay their ransom or face a total disaster trying to close on our home sale.

Absolutely the WORST moving experience I have ever had. They were SUPER EXPENSIVE and contracted a company that did not show up when agreed. Perfectly Fast Movers were contracted by Safe Ship and were late on the day they showed up, finished the move at 10:30p.m. and damaged items. The WORST and MOST EXPENSIVE movers and moving service ever!!! DO NOT USE! I will report both to the Better Business Bureau.

Slava and Alexi from Perfectly Fast Moving did a great job! Pack everything petty fast, helped me carry some stuff to my car, was really helpful and so pleased! I’m did use couple company but this is one of the best so far! I really recommend to use this company for any of your moving!

Updated on 10/30/2024: Safe Ship hasn’t replied to us since October 7th. Their first tactic was to have us repeat the entire series of events in a private message. Now they’re ignoring us. We have damaged property and 14,000.00 in charges due to a shady third party Safe Ship (a brokerage NOT a moving company) hired. They want to have zero accountability for the people they hired. This forum won’t allow me to enter all of the photos of damage I have. I thought it pertinent to include how they’ll stack your items. You will be in an 18 wheeler among 4-5 other families. They will pile heavy on top of light and break things like a peloton bike, two wire shelving units, two night stands, a kitchen table, and the list goes on. This service is horrendous.

Wasn't clear about pricing. The 2nd quote was 2xs the first. The initial customer service representative should have been more careful with the video walk through of my house. He seemed very rushed. Of course I was blamed for it when my quote doubled. Also the movers did not deliver my barbell and did not set up the treadmill or the weight bench. They also left moving blankets and not all the furniture was unwrapped. They left a big pile of cardboard boxes in my garage.

You outsourced my move to Best American Movers. They didn’t tag or barcode or count any items. I’m missing a dining room table chair which will be impossible to replace. I purchased it in the 1980s. I sent a photo of it to Best American Movers. My bedroom dresser is badly scratched as well my leather bar stools. If you could please help me I would appreciate it. Thanks!

My move started out in Oregon and I had a great experience with the movers that picked up my household goods, both at my house, and at my storage just down the road however, the final destination with delivery started out great until all the debris of my items that were wrapped very carefully got left at my house when they unwrapped my HHGs and the guy that helped the delivery driver did not come back and pick the debris up like he promised to do. They should’ve disposed of the debris. I don’t think I should have to do that but I’m having to do that so I am not pleased with the final outcome and I tipped very well both that start of job and at the end of delivery. So to be fair and in all honesty, the team that picked up my household goods get 10 stars…

You guys delivered the goods in the shape how it’s being packed. 0% damage. Time you guys saved lot of time and money. I got the package in less than 5 days of pick up. Note: Moved from Colorado Springs to California Fremont. Pick up guys were awesome (exceptional performance) and they did fantastic care of all items during packing. Delivery guys could have done better. I rate them average performance.

I owned a business for many years, and had I run said business as they run theirs, I wouldn't have lasted 2 months. They lie to, misrepresent, and threaten the person moving. They can do this because they are a brokerage. What shows up at your door are, people who are scary and plucked straight from the depths of Hades. Steer clear! No receipt attached, as I experienced this with a dear family member. I felt so bad for them. They called me to ask me what I thought... I cannot print those thoughts (inappropriate language).

To whom it may concern, I would like to file a customer service complaint against Safe Ship Moving. Safe Ship Moving took my money and paired me up with a moving company, Perfectly Fast Moving, whose foreman was difficult upon arrival to pick up my belongings. He claimed that the truck would not be big enough to fit all my belongings but miraculously, in the end it did. I was charged for indoor stairs within the apartment. Plus I was also charged a substantial bending fee. When I first called to ask for assistance, I was ghosted by the original logistics coordinator that I spoke with. He never answered my phone calls to his direct line that he provided me with. Nor did he return my phone calls after leaving multiple messages.

The guys from perfectly fast moving company, Rudi, Iliya, Alexi was a little bit late, But you should have seen how quickly they got it done, so no complaints. They did everything necessary for a quality loading of my belongings. My recommendation and a big thank you to these guys.

Moved from Missouri to Texas. Marketing and scheduling very good over the phone. After that, it was a nightmare. Mover came day early and then showed up a day early at condo which lease didn’t start until the next day. Threatened to dump our belongs at storage unit unless we accommodated them and Safe Ship was absolutely no help. Safe Ship also underestimated the cost by 50%. Would certainly not recommend them and would contract directly with moving company if I had it to do over.

Oh yes, these guys know their stuff! They did everything very quickly and efficiently. Many thanks to the foreman Vladimir for his professionalism, the guy works at a high level!! I will definitely I recommend these guys to all my acquaintances who knew that there are professionals in this business.

If I could I would rate this no stars. Be very aware they hire other companies to do the work and make sure you read the fine print. You are only given an estimate. It is not until you go through your final call before your move before you find out what the real cost of your move will be so if it sounds really good best believe do not believe it! Do your homework because I paid almost $8k to have my car shipped and items shipped and the vendors used were unprofessional. My items were damaged and they are not trying to pay me the true value of my property. I had so many upfront additional cost prior to items arriving.

We used Perfectly Fast Moving and Safe Ship, and Slava did an amazing job bringing everything in and putting it where it goes. He was very friendly too! I Highly recommend this moving company, especially if you are moving out of state. Definitely satisfied with the service we received from this company. We would use them again for future moves!

Safe Ship Moving paired me up with the moving company PerfectlyFast. My initial quote to move from Texas to Massachusetts started at below 5K, but with all the adjustments they made, I was charged more than 10K in the end. First, it increased when going over the phone before the pickup day. Then, they add additional charges on the day of the pickup and the day of delivery. They kept making adjustments, and when I tried to say something, they always answered that everything was in the contract. For example, on the delivery day, I was told that because the truck could not access my house street, they would charge me an extra fee to rent a Uhall and transfer things to the Uhall, then to my house. A week later, a truck of the same size parked on my street with no problems.

This company is nothing but a broker. They sub out to other companies. The company didn't call ahead as I was told they would. The company sent 4 foreign guys that naturally couldn't speak English well. They are extremely rough on moving. They look for any reason not to do something. I had already hauled part of what was on the list, yet they tried to say they had loaded more boxes than listed and was going to charge me extra for a China cabinet that got left off the list and I didn't catch it, guy tried to say we were over on cubic feet yet the truck wasn't even half full.

Move to AR. Perfectly fast moving. SLAVA AND ALEX, were fantastic. Definitely will recommend them for any move for anyone. Fast and courteous service. Very professional and personable. Communication was spot on and we were very happy with our moving experience. Anyone looking to move should use Safe Ship and Perfectly fast movers. Best moving experience I have had in my 50+years.

Perfectly fast moving. Slava and Alex were wonderful! They were fast. Unpacked everything and set up my couch. So polite and courteous. Not damage any walls, was pleasure to speak with them! Offer help for other things as well! Would give them a million stars if I could! I will definitely will use this company again in future!

Veteran owned but NOT Veteran operated. The crew showed up six hours late, all day telling me they were about an hour away. They didn’t label anything. Worst packing ever - just used paper, nothing fragile was properly secured. The delivery crew should up late at night. One of the movers was so foul, cursing and stomping and slamming things down. I told their mover to stop slamming my boxes because I could hear things breaking and he just yelled at me and kept trying to do it. He smashed up so much Waterford crystal and several hand made items from various countries. When I invited the claim the company only offered me $12, told me I should have paid for the extra insurance, and that their practices were the industry standard. When I argued back they told me to take it up with their legal department. WORST MOVING COMPANY!!!

Some of my moving plans changed last minute, so I was shopping around moving companies as I have a budget. Other companies were happy to work with me and gave me quotes and allowed to do some research without any deposits. This company however kept spamming me with different phone numbers, when I answered they asked my moving situation which I explained. The man was very demeaning saying I don't have time to just shop around, insulting other companies saying I shouldn't just be looking for the best price because I have no time. He then said if I don't give them a deposit by the end of the call, he wouldn't even bother calling his guys and "helping me out". Refused to give me the FREE QUOTE without a deposit either. I told him I was no longer interested and he wouldn't stop talking, asking why I was suddenly acting like that.

I would never recommend this company as a broker! It’s best to look for a moving company yourself. They don’t communicate with you at all. California to Texas, we were told the moving company would get there from 2-12 days. We call on day 12 and the broker said it was 12 business days which they never mentioned, and they haven’t even left California yet with our stuff at that point. We call on the 12th business day and they keep saying by the next week. Who knows if they left California yet. By then it will be 16 business days but 22 days in total.

Scheduled a move with Safe Ship. They quoted the job at $6k - half down, 1/4 at pick up and 1/4 at delivery. Two days before to move they do an inventory verification and say the original quote was off and now the cost is $11k. When I said that is ridiculous and wanted to cancel they came down to $10k. I cancel and they say they won't offer a refund because it is too close to the move... but they just changed the quoted price. If the quote didn't almost double, I wouldn't of canceled. Very messed up and every one I found that used this company, has had the same last minute price increases. Avoid Safe Ship.

Perfectly fast moving. Slava ** and Alex did a very good job handling and moving furniture. Warped everything with a care, didn’t scratch any walls or doors! Was pleasure to speak with this gentlemans! Happy to work with this company - definitely will order this company in a future! Thank you.

This company is fraud! PLEASE AVOID ANY BUSINESS WITH THEM! I made a contract in April 3, it was supposed that they pick up my stuff in April 22 and by beginning of May I can receive them! They picked them up on time, but they delivered in mid-June, I lived in an empty apartment for more than a month and I had to buy some essential during that time, when they wanted to make a contract with me they called million times, once I made that contract, I had to call million times to get a response! They broke my mirror and haven’t paid me back! I believe this broker is the worst company I have ever had business with.

DO NOT use these brokers. They quoted us a price and offered us discounts based on my husband's Military and Fire fighting past. What a joke. They sent a company called "All Together Movers" which certainly were not "All together". This experience was a nightmare from beginning to end. They arrived 4 hours late, staying until almost midnight. They took the initial payment of a credit card over the phone and then for the day of loading and the day they delivered the furniture, we were informed the payments were to be CASH ONLY!

I spoke with the guy on the phone who gave me a pretty high price. I wasn’t opposed to this price but also pricing out other carriers. When I told him I wasn’t ready to secure my spot today he proceeded to hang up in my face.

AVOID AT ALL COSTS. There is absolutely no reason to use this company. They are a broker and will find you a mover but the movers they work with are very questionable. They do not show up when they say, they're impossible to reach, and they will quote you an entirely new price for your move. They will also quote you a new price on the spot without weighing your items which is what every reputable mover will do. They will weigh your stuff and then give you a price... My parents used their mover and their stuff was put into storage in NJ after they were told it would be stored at their destination. When they did get their items several items were missing including LARGE pieces of furniture. You pay the mover with cash or money order that cannot be contested so there is no recourse.

I recently used Safe Ship Moving Services for my household move, and it was a complete disaster from start to finish. First off, the movers showed up over three hours late with no communication or explanation. When they finally arrived, they seemed disorganized and unprofessional. Several of my items were handled carelessly, and despite my repeated requests to be careful with fragile boxes, a few of my valuables were damaged, including a large mirror and a family heirloom vase. To make matters worse, when I called customer service to file a claim, I was met with rude and dismissive responses, as if it was somehow my fault that their team had been so reckless.

Stay away from Safe Ship at all cost. I was promised a delivery date of August 2nd and my stuff was delivered on September 3. The carrier Vanguard Lines is the absolute worst company, the employees were so rude and my desk was completely destroyed. Now I need to file a claim with Anthem, need to print out the pictures and physically mail the documents out. Using a moving company has been the worst experience of my life especially Vanguard.

Safe Ship never disclosed verbally they were only a moving broker until they raised their price one week prior to the move during the inventory check. On May 6, 2024, I contracted for $15 for move the entire 4 Bedroom house and Garage. Deposit paid was &6592.80. On approx. 12 August, one week prior to the move they call for inventory review. Now I know I told them about these items but were conveniently missing from the inventory sheet which was difficult to determine if complete. Regardless, the inventory was missing on small guest room, nothing in the furniture and a large safe. The price was then doubled to $30K. I requested a refund, they declined because it was nonrefundable and that they were only a broker. I thought I hired a moving company. I hired another mover that was honest and did everything for $14.2k. Do not trust them.

I hired Safe Ship Moving Services for my move, and I deeply regret my decision. From the start, communication was a nightmare. They promised to arrive at 9 AM but didn’t show up until well after noon, leaving me anxious and frustrated. When the movers finally arrived, they seemed disorganized and rushed, which resulted in several of my belongings getting damaged during the move. I had specifically labeled fragile items, but that didn’t seem to matter. To make matters worse, when I reached out to customer service to discuss my concerns, they were dismissive and unhelpful. I had hoped for a smooth moving experience, but Safe Ship Moving Services made it anything but. I would not recommend them to anyone looking for a reliable moving company.

I recently used Safe Ship Moving Services for my relocation, and I was very disappointed with the entire process. The movers showed up hours late, which threw off my entire schedule for the day. When they finally arrived, they seemed disorganized and lacked a clear plan for packing and loading my items. Several of my belongings were carelessly packed, resulting in scratches and dents on my furniture. To make matters worse, they took longer than expected to complete the move, leaving me frustrated and exhausted. When I reached out to customer service to discuss the damage and delays, I received minimal assistance and felt ignored. Overall, my experience with Safe Ship Moving Services was far from satisfactory. I would not recommend them to anyone looking for a smooth and stress-free moving experience.

I would give his company zero or negative stars if that was an option. This company makes money on setting up the move, but uses other companies to actually do the packing and moving. We were told the name of the company they chose to do our packing and moving less than a month prior to the move, said company "A & S Packing and Moving" had zero online presence, no reviews and was supposedly headquartered in New Jersey. Our move was from Minnesota to Florida. That raised red flags with us immediately, but it was too late to get our money back and find a new moving company.

I hired Safe Ship to transport my car on 9-1 or 9-2. They did not show up on 9-1 but confirmed my car would be picked up on 9-2. I made hotel and other arrangements based on this. They now tell me my car won't be picked up until 9-3 and that the 9-1 to 9-2 dates were estimates. They will not pick up today as promised because it is a holiday. They are so incompetent or crooked, they did not mention they could not pick up on a holiday.

They are very nice then pressure you and demand an answer. Will not go through this company for that phone call alone. Won't take no for an answer or you having to think about it or discuss because they only want you to lock it in to not lose discount. Then hang up when you tell them they aren't listening to your reasonings.

If I could put negative stars I would. This has been the worst experience that I have ever had with this company. After the contract was signed, they just kept adding addition costs to the bill. After doing the final inventory, they charged me 500 dollars for more space, even though it only went up 100 square feet. Then, when a local company came out to pick it up, we were forced to pay an extra 300 because they said it was more than the estimated square foot. They would not load it unless I paid. I was told we would get a refund if the space was not used. I have called the company and asked how much space was used and nobody can tell me. I keep getting the runaround. Then the final carrier also upcharged me and did not give me a reason why. Stay away from these crooks

My experience with Safe Ship Moving Services was nothing short of a disaster. I hired them for a straightforward interstate move, expecting a professional service, but what I received was far from it. The movers arrived late, seeming disorganized and unprepared. They rushed through the packing process, leading to several of my belongings being damaged upon arrival. To make matters worse, a few boxes were completely missing, and despite multiple attempts to contact their customer service, I received no clear answers or solutions.

Don't even request a quote from them. I filled out a form on their website to request a quote for a *hypothetical* move next year on a Sunday. Immediately received a call from a rep, who walked me through a basic quote before pressuring me to do a full inventory - despite me being very explicit that I was calling for a general quote about a move I was only thinking about. I told him I would need time to do so, reiterated that I was only thinking about the possibility, and we made an appointment for follow up the following Friday. He then tried again to get me to do a full inventory while on the phone before finally agreeing to talk again on Friday. During this conversation, I'm receiving multiple calls simultaneously from different numbers all associated with SafeShip.

My experience with Safe Ship Moving Services was far from satisfactory. The crew arrived several hours late and seemed unprepared for the job. They misjudged the size of the truck needed, which led to multiple trips and significant delays. Many of my items were not handled with care, resulting in scratches and dents. Additionally, their customer service was unresponsive when I tried to address these issues. Overall, the lack of professionalism and care made this move more stressful than it needed to be. I would not recommend Safe Ship Moving Services based on my experience.

I was connected with Safe Ship through a smaller, local moving company that brokers with them. The person I spoke with was aggressive and rushed me through the whole process, trying very hard to convince me not to pursue any other quotes. He moved me through paperwork very quickly without giving much time to think. In retrospect, I felt the entire experience was untrustworthy.

This company charged my 86 year old father $3638.23 for a deposit on July 10th 2024 and my father passed away August 11th 2024. They claim that he signed a contract over email which is a complete lie. My father didn't even know how to open an email and when I picked up his phone after he had passed away I went into his email account and found 10 emails from Safe Ship on July 10th never opened so they not only lie they will scam you any chance they get. They also had his name spelled wrong which is more proof he did not open any emails, what a shame to prey on an old man with dementia and even worse for a veteran owned company to treat people this way. If you are thinking of using this company I would highly recommend not you most likely will be scammed!

They are the worst company to use, take advantage of Veterans or civilians. Promise way more than they can actually do and uncharge you on back end compared to what they promised you. Would never recommend anyone to use this company, total SCAM.

Under any circumstances do not sign a contract with this company. It’s a scam! They lowball you upfront and pressure you to sign a contract. The contract is confusing regarding number of boxes and cubic feet used. They stole $1400 deposit from us. Whatever price they quote you days before moving will be 3x as much. Deposits are not refunded. This is a con artist…Sharkey salesmen. Liars. Worst experience I’ve ever had.

Do not use them!!! They take your money in the form of a broker fee to set you up with movers and provide “customer service” but then they are useless and provide incorrect information that makes your move such a headache. First, they told me I could use Venmo to pay the movers but when they came and got all my stuff the movers said they have never taken Venmo before so I had to scramble to find another way to pay them. I did call Safe Ship to complain that they have wrong info and they said they called the movers and they would make an exception and let me use Venmo. The movers on site said they couldn’t do that even after safe ship said they handled it for me.

Safe Ship Moving provided me with a mover when I relocated from Connecticut to Kansas for a new job opportunity. They completely mislead me to thinking I would get my stuff within 2-12 days. When my things didn’t arrive I called to check only to be treated rudely by the customer service rep. They held my things for 8 days before a truck got on the road. Horrible company and horrible service!!! Fake 5 star rating!! Several complaints on BBB.

Do NOT contact Safe Ship for your moving needs. We lost belongings, the movers would not move all of our inventory due to running out of cubic feet. We only got our sofa, 3 beds, and a China cabinet. I had to pay $500 more on the spot just for them to load our washer and dryer! They claimed our items were not “stackable”. The moving company, Best American Moving, LLC, literally only moved the items listed above. Nothing else. My husband and a friend had to go back days later to get the rest of things and basically move ourselves. So, we paid over $5000 to not be moved. I feel ripped off and completely frustrated. Customer service has been no help and it looks like there is no way to get a refund. The discrepancy from what I listed and paid to be moved versus what was actually moved is astonishing. I have been sick about this move due to the very poor organization of this company and the carrier they hired. Please avoid them!

We had gone with them because of the note that they are veteran owned. They did not tell us they were brokers. We put 8k down, then 3 days before pick up they called and said the estimate was wrong and we had to pay 8k more. It was 5 days before closing on our house and we felt stuck. The movers showed up at 6pm on the last day with only 2 people, 1 small truck and a uhaul. The movers (Best American LLC) scammed us into spending more money so that we could get the household goods delivered (as they couldn't tell us where it was being stored). They then didn't come straight to us, they unloaded all our goods into another van causing more damage. Additionally, we paid more to have them pack our stuff and then they barely packed our goods. With opening them we keep finding more broken things. Reaching out to customer service multiple times and got no assistance. I am disgusted if this is truly a veteran who keeps scamming people.

I shipped my belongings with this company and they quoted me $10,000 for what I believed my entire home would be shipped. The gentlemen setting up my order asked me how big is my home so I looked it up and told him 1,623 sqft. He said, "Oh you will have plenty of space." So here I am believing my entire home would be shipped. I even gave away a lot of stuff since that quote and set-up date to pick up all my belongings. It was a disaster. they only moved 600 sqft of my belongings. And lol, they took all the stuff I had already boxed and taped up. Along with what was in my living room and dining room. But all three bedrooms were completely left full. They also charged me for the shipment of the safe and treadmill which they NEVER PICKED UP. $625.00 I'M STILL WAITING FOR SINCE MAY 15TH 2024 when I shipped my things with them. They got their money and screwed me.

I hired Safe Ship to move my furniture from Colorado Springs to Binghamton. Pickup was 3 locations in Colorado Springs. The cost was higher than anticipated and additional unexpected fees. I told them the first day I was available for delivery was 11 Aug 24. On 7 Aug 24, I called for an update on delivery. I was told Mon/Tues (12/13 Aug). On 13 Aug, I called for an update. I was told Wed/Thurs (14/15 Aug). It was annotated in my notes the only time I was unavailable was afternoon/evening of 14 Aug. I was called on 14 Aug and told they would deliver that evening. We agreed to 'first thing in the morning' on 15 Aug.

This company uses scare tactics to get you to call them. I didn’t choose them and went with another company. One I used before and liked. Safe Ship gave me the runaround when I wanted a quote. As in, full-on car salesman. Not too honest with their tactics. They get the day I want to move and send me a text (no company name) that ‘dispatch is rerouting my truck and it’s first come first serve’. I call the number and it’s the same salesman (not dispatch). Run! Their quote was double.

If you read nothing else, my main takeaway is don’t ever use this company for your move. My recent experience was horrible from start to finish. I am in the military and we move frequently and I can say this was by far the worst experience I have had to date. When I first called to ask about their services and quotes I was directed to a member of their sales team. Her name was Maggie. I thought she was extremely thorough and helpful… but reflecting back on it now I see that she was mostly just very good at her job at securing a sale. She glossed over the fact that this company is a broker and they facilitate moves (in fact I don’t recall her even saying those words). She states that the company takes pride in taking care of their military members and knows what it means to have to move and how stressful that can be and how she was going to take care of our family.

Safe Ship Moving Company is a total fraud. I was planning on initially moving 1,827 miles and I specifically confirmed that if the location changed then the price would change because of the miles. I was told yes. I then was going to change the move to 47 miles away but was told the price won’t change. Total scam and they will tell you anything to get you to sign. Stay away from them.

Safe Ship Moving was so nice and helpful when I requested a quote and placed our order to be moved. We went over our inventory and explained they would be picking up from our house and a storage unit. Received a good quote... But that's where the friendly, helpful service ended. When I called Noah back to update him on our inventory - no answer... Email came back undeliverable. So I called Customer Service - many times and finally left a message - no call back. So I left a voicemail message giving them our update.

Wish I could give negative stars. Do NOT contact Safe Ship Moving services. They are horrible and deceptive. The sales up front will be helpful and get a base idea of your items. If you've never done a big move it's a daunting task. Safe ship moving services added unnecessary stress to our move. Quoted us a somewhat affordable price, sent us a binding estimate. Let me explain, I flat out asked would our price change and was told no, never this is a binding document and this is the price. The $2k deposit has a 72 hour window to be refunded if we requested. However, they call you 3-5 days before the move to verify exactly what's going on the truck, for cubic feet space. That's when the price jumped from $5k to $13k. She put me on hold returned and said the price was $7500.

DON'T EVEN BOOK THEM. FIND SOMEONE ELSE. THIS IS A BROKER COMPANY. Go directly to a shipping company and book through them. They will come upon here and defend themselves but honestly, trust me, please go with anyone else!! Let them say what they want but the money trail we are about to lay out for you everything you need to know. They originally quoted us about $6000 for our move from Texas to Colorado, I chose them because they were the least expensive out of all of the companies but damn was I wrong. They did it by “cubic feet”. After the quality assurance call, we were increased to $13000. Because our cubic feet needs went from 700 to 1500 cubic feet.

I would give them negative stars if possible. I should have done more research. We went with them because they claim to be veterans owned and ended up scamming a veteran. Do not get scammed by them also! They are simply a broker and take no responsibility for the companies they hire to do the actual move. They broke our big green egg, didn't label boxes, showed up without anyone except driver so we had to move everything ourselves, had no way to out heavy items in our house so will have to hire additional movers. We were stuck communicating with the subcontracted entity who was extremely difficult to deal with and scammed us the entire time. I am beyond livid with how horrible this experience was and that I lost $10k. Please never never use them.

I had a horrible experience with a customer service representative on Aug 7, 2024, at 6:30 PM PST. The individual did not demonstrate good customer service skills and their behavior was highly unprofessional. During the interaction, the rep failed to listen to my needs, consistently talked over me, and asked questions but did not allow me the opportunity to respond. When I attempted to address this by asking if I could provide an answer, the rep abruptly stated that I could not and proceeded to hang up on me. It is crucial that the initial point of contact for your business represents the company in a positive and professional manner. Please fire this person IMMEDIATELY!

0/5 if that was a review!! Run away. Originally quoted for 5k and quickly escalated to 15k and they didn’t even move our items!! Left things at our home and said there is nothing they can do! Then wanted us to pay another 2250 just to finish the move!! Veteran and would not wish this experience on anyone!! Stay AWAY!

Safe Ship was the WORST moving experience I have ever had. Not only did they double the price within the cancelation window (I had made a very organized list by room for them from the beginning, and actually reduced the detailed list of items by an entire sectional couch and queen size bed and mattress), they also increased it again on the spot. They rushed me into signing the paperwork, and explained .60 on the dollar, not pound, and assured me that was plenty. I expect costs to shift a little, and a broken glass here or there but paid 2k extra for packers and some of the items were just thrown into the boxes with no wrapping at all. Many items are missing. They arrived 9 days after pick up (I was told 3-5 days), with 1 hour notice (I was told I would be given 48 hours notice, with a call 24 hours prior with a time window) at 7pm on a Sunday night.

I have nothing good to say about this company. If I knew that I was going to be given the run around and charged double of what the cost should have been I would have gone elsewhere. I am moving 30 miles and it will take two days?? Where am I supposed to sleep?

There are plenty of reviews on this company to warn anyone who actually looks at reviews to avoid this company like the plague! So there is nothing more for me to add that hasn't already been stated. But I will say, that dealing with this broker and the non-English speaking "movers" that they sent me was an emotional and financial nightmare.

They lost over 15,000$ worth of stuff including a kitchen table and did nothing to support getting it back and blocked my calls after. They are truly awful and the protocol for getting money back was based on weight and was completely unsatisfactory.

I did not have a good experience with Safe Ship. My salesman made promises that he was my point of contact and I could call him with any concerns. Told me I was worrying too much and I will have a nice move. This on the heels of being the recipient of attempted scammers during the moving process, so I was leary. Then, attempted to reach out to him, but he never answered any of my four calls. Like most salesman, they get what they wanted, the sale, and are gone. Poor communication all around. Phone system, unanswered calls. Got a nightmare moving company who did not follow through or show up. Lack of response from them, too. I was seriously concerned I had been scammed. Called Safe Ship and told them this was a breach of contract. They did refund all my deposits in a timely fashion, which I was impressed with. But, would have rather had "a nice move."

We are currently working with Safe Ship as broker for the interstate move of furniture/personal property for my daughter (Texas to Virginia), and it has been an absolute nightmare. We had immediate delivery date of 8/1 in estimate, and importance was repeatedly confirmed by the Safe Ship sales rep. Long story short - items picked up in Houston, Texas at noon on Saturday, July 27th, and as of late afternoon on Friday, August 2nd, they were still sitting in a warehouse a few miles from the original pick up.

I wanted to share my experience regarding our recent move from Utah to California in September. We initially scheduled with Safe Ship Moving Service, but a week before our move, we were contacted by Oasis Moving and Storage in Las Vegas, stating they were hired by Safe Ship. They arrived much later than scheduled and demanded an additional $4,000, which we had no choice but to accept.

Very deceptive scamming company. Run the other way. Get an actual moving company to come to your house and do a walk through and give you a true estimate. These guys are professionals scam artists. They low ball the estimate to hook and will sink you on the day of the move. Ended up paying 8000 dollars more than what Zach estimated quote. There should be a class action lawsuit against this frivolous company.

This was the worst moving experience we’ve ever had! After paying extra for expedited shipping and a guaranteed delivery date, the movers were three days late and we were not refunded our expedited charge. Upon arrival, the movers refused to pull the truck into the apartment complex, even though it was allowed which forced us to have to rent a U-Haul That the movers put our items into. They then refused to unload those items as agreed to at our new apartment. Horrible, horrible experience.

We used SafeShip to move 30 miles. The resales rep promised us a moving date could be met as we sold our house and needed to move. When the subcontracted moving company called, they asked for our move to be done three days after expected. We were then informed that the contract was for a two day window and we couldn’t back out without losing a large deposit. The salesman who promised the needed date was unreachable. We changed all of our plans and paid our buyers to remain in our home for two more days. When we finally did move, there was damage done to our new home’s front door, staircase railing, and new wood floors. The movers also demanded a large tip after the price of our move was raised substantially from the quote.

Updated on 10/25/2024: They tried to placate me with a response here, I'd like to resolve this review and underline everything I've already said. Scum of the earth lowlife scammers. Should be in prison.

Unprofessional, Disrespectful, Borderline scam, Extremely expensive for substandard service. Lack of promised support and communication for military as was promised. The sales pitch is understandable and straight forward. A little expensive but I am paying white glove, so proceed. I set up my move more than a month prior so relatively radio silent.

I never leave reviews, but if you are planning to use Safe Ship Moving Services MAKE SURE TO READ! If I could leave 0 stars, I would. I read that they were rated #1 in the nation, not sure how in the world they got that title. Long story short: I called for a quote a month before my move, they quoted me $7,200, so I paid a deposit. Two days before my move, they DOUBLED my estimate putting it at $14,000!!! I tried to cancel and ask for a full refund, they wouldn’t give me my large deposit back & tried to blame me for not stating how many items I had (I wish you could hear all the phone calls of me asking what exactly they needed from me). Then they talked me out of cancelling saying I’d lose all the money I already paid.

Worst service you can choose. They made fake promises and increases the charge during pick up without reason. And you keep on waiting for your stuff which never arrives. Stay away from them. They are a fraud kind of service. Ciao Bella moving which they tie up with is equally worst.

I wish I would have seen these reviews before I hired this company. They overcharged me, charged me more than they quoted. Shrink wrapped everything excessively!! Told me I would receive my things within 2-15 days and I am waiting now it has been 21 days and they will not call me back or give me status on my furniture. They have everything I own and I don't know at this point if I will ever receive my things. I don't know what to do. I am so upset, I am living with zero furniture now for the last 21 days. I wish I could put -1 negative stars.

Company was more concerned with protecting the subcontractor that ripped me off, as soon as they were paid completely cut off contact. Not only a bait and switch but ruined thousands in stuff. All of my stuff was blatantly left in a puddle, cardboard boxes caved in from being soaked and mattress with 2 layers of waterproof (moving specific) protection was soaked through with water.

Horrible, unprofessional all around from office to movers to claims. Doubled charges agreed to in original contract after they had my possessions. Movers did not speak English and were not able to follow my instructions. Did not respond to calls or emails. Deliver late, several days after they promised, each day telling me it would be the next day and to stop my life and wait for them.

* It was such a bad experience with Safe Ship, it was not safe, we lost items and money. This people given some quote for getting customer and during pickup they charged almost double. Also we lost 3-4 boxes. Request everyone to stay away from this company.

Honestly I wish there were a no star option as these people deserve no credit whatsoever. Their entire process is deceptive. They low ball you on the quote and then 3 days before the move they have their “Quality Control” call to go over all the cost. When I called for an estimate I asked them to do a virtual walk through as I had done on 2 previous quotes. I was asked just to send the last quote and they would base their quote off of the other company’s quote. It wasn’t until the quality control call I realized they did not list all my items from the other company’s quote. Net result was a $7,000 increase. This allowed them to beat the other quote but 3 days before my move jack my price up way over the competitor's quote. I was on a time schedule and had no option but to pay them.

I wish I could give this company 0 stars! Please consider OTHER moving companies. This is our story, moving from CA to MA: First of all, on the phone, they told us that if we'd like to have our stuff on June 29th, it must be loaded on June 16th. There is an uncertainty of 1 month from the "requested delivery date". Please note that they don't even try to deliver it on time! They just consider the worst-case scenario. We moved from CA to MA. All our stuff was loaded on June 16th. It's now July 16th, "1 month" since then, and our stuff is STILL in CA. When we call the company or the movers, they keep repeating that based on the contract, it can be delivered within a month of the requested delivery date. The reason we signed the contract with this company was that they told us "on the call" that if we load on June 16th, we WILL get it by June 29th!!!

Safe Ship Moving Services - Deceptive and Unethical Practices. I had an extremely disappointing experience with Safe Ship Moving Services and feel compelled to warn others about their deceptive business practices. Here are the key issues I encountered: Bait-and-Switch Pricing: Initially quoted $6,000 for a cross-country move from Massachusetts to Texas. I paid a 50% deposit ($3,070.37) to secure the booking. Twenty days later, just four days before the move, they demanded an additional $6,000, doubling the total cost to $12,000. They threatened to only transport half my belongings if I didn't agree.

I booked my move with them (SafeShip, SS) and I am regretting (My book agent was Nick **). Today, they sent the trucking company (Safe Bound, SB). SB charged me 300 USD extra, because SS told me stairs were covered, but they were not. Also, they did not include all items. DON'T BOOK with SS. They are crap.

This company will offer you the world and deliver on none of it. They will fine print you to death citing how it doesn't matter what they SAY, it's in the fine print. The "deposit" they require at booking is actually a broker fee that you will NEVER get back as they won't let you cancel, regardless of the fact they are fraudulent. Jessica ** in the cancelations department is just incredible difficult to deal with and genuinely doesn't care about customer happiness or repeat business. Once you pay your deposit, you will never be able to contact them again without 30 plus minute wait times and supervisors promising you calls back only to fall off the face of the planet. BUYER BEWARE.

I cannot recommend this service. Our experience was awful. They bait and switch on the pricing and hire inexperienced packers. I was originally quoted around $25K for a cross country move. Five days before moving day, I was told that my actual cost had increased to $36K. Approximately an $11K increase. I was told that I could cancel.... but really? I had booked this several months in advance. Who could I find five days before my buyers were scheduled to move in.

So glad I read the reviews after making the first call to SafeShip. I called them for a quote and they wasted 30 mins of my time telling me how good they are and right away asking for my credit card after giving me a quote (on the first call). It was such a big red flag I ended the call and googled their online reviews and found the terrible rating on this site. Another big red flag is that deposit for booking their service is half of what they quote (couple of thousands of dollars), while the other service we used before only asking 10% of the total quote. I’m gonna go with my previous mover, they were wonderful.

I simply wanted a quote for moving from Gurnee, IL to Easley, SC. Zac was arrogant and actually terminated our phone call and lied about it. He was not happy when I stated that I was calling for a quote and would not cement a contract. Zac informed me that the entire contents of my home is only worth $10,000 payout if my stuff is lost, stolen, damaged etc... Zac is under the impression that a homeowners claim could be filed but that would not be possible upon selling a home to move. Zac needs to be hired into a job away from customer service. Definitely will not be using them.

This booking company promised they could secure a shipper for the next day. They could not. The movers they contracted were grifters who made a very obvious attempt to scam me. When I complained to Safe Ship, they instructed me to wait a few days while they worked on a solution. In fact, they just wanted me to wait until their refund period had expired. Once they had my money, they utterly ignored me. When I ask pointed questions like, "on what date did you receive my complaint?" I am literally told that they "do not recall that." What?? I've reported them to the BBB but I'm sure they'll ignore that, too. Shameful behavior for a business that advertises as veteran-owned... I rather doubt that's even true.

First I have to say customer service sucks. It's like I am dealing with high schoolers. Second on my quote a lot of stuff was left out. That's how they scam so price was more. I ask to speak manager. They claim there none. Never heard of company with a manager.

Do not book with Safe Ship Moving unless you have a very detailed list of everything you’ll be moving at the time of getting your quote. We booked a truck with them in February for a move in July. At that time I did not know exactly what we’d be needing to move, which I made clear on the phone. I told him my guesses of things we’d need to bring and he said he’d estimate “plenty of space” for us and if we didn’t use it all we’d even get some money back. There were also a lot of aggressive sales comments like “Well don’t you care about your things, wouldn’t you want them in a temperature controlled truck?” He put a lot of pressure on me to book in advance to lock in rates and secure a truck and whatnot, so I did. With a $1900 deposit.

Safe Ship review. I received a quote in January of $4000. I had to put down a third of that before they would even lock in the quote. However, when the day to move came, the quote was suddenly the original quote of $4000 ended up over $8000, customer service was very nasty to me. They then called about a month later and said that they would make this right. However I never got a call back. I do not recommend this company at all. I seriously doubt if they are veteran owned because of veterans would not treat another veteran this way.

I was referred to them by getmovers.com who listed them as number one, with 9.9 out of 10. I went to their website and was very impressed by their reviews on their site that it prompted me to call. Their representatives were somewhat kind, but very inconsistent, confusing, and impatient at times. After signing paperwork, I decided to google Safe Ship Moving, only to find that they have countless 1 star reviews from people who have been traumatized by their dishonesty. I immediately called to cancel my booking and spoke with Dan, who pestered me for minutes begging me not to cancel, and asking why I have had such a change in heart. I explained to him that I have simply changed my mind and he wouldn't take that for an answer. He went on and on about how I asked way too many questions and that I would be making a huge mistake. He spoke over me and disrespected me completely.

Do not use Safe SHip Moving Services & Just Pro Moving Company for your moving needs! It is a damn shame that companies such as these are allowed to operate in the United States! They are scammers/ con artists/deceitful & plain crooks! We had the misfortune to use them for our recent move. When we first contacted them on May 21st, we were given an estimate for facilitating the move (approx. one-hour distance) for the amount of $2,856.99 with a down payment of $1,313.79 which we paid.

DO NOT USE! Customer service is not friendly, they will over-talk you and stick to the script they are given to read nor do they listen to your question. My question was about their business practices and the response was about their policy. They can guarantee pickup if you pay, but can't guarantee delivery. The virtual walkthrough is a joke, nonqualified people are "calculating" how much space you need, and when the truck shows up it's not nearly enough space. Then the movers try to get you to buy more space on the truck. It was a horrible experience all around!!! Do yourself a favor and go with a major carrier, overall you'll save money and peace of mind.

Do not use Safe Ship! They are a broker with a bait and switch method of sales. The price quote is inflated and then lowered to make you think you may be getting a deal. They do not provide you good guidance on what your inventory should be until a few days before your move when they give you a list of things you need to provide on inventory and then inflate the price once again, which is at the point you are in a bind because you have to move within days. I was told two trucks were needed and almost received an additional charge 2x my original although I was not adding 2x additional space. The moving companies used came with only one truck and could not complete my move in the required time, plus added additional fees for packaging supplies. Many things were broken! My advice is please avoid this company at all cost!

This company is a scam. They originally provided a great estimate only to upcharge me multiple times. They originally were nice and helpful and seemed legit since they wanted the first payments by card. Then all of a sudden my items were not allowed to be moved from the truck, after arriving later than the estimated shipping date, unless I paid cash - to which they tacked on another cost. My items were damaged, destroyed, dented and scratched; I ended up throwing many items away. When I called to complain, they referred me to another disreputable company to file a claim against the movers and completely removing themselves from the equation. Do not work with them - they will make your move a nightmare.

I was looking for a (preferably veteran owned) moving company to move us from Virginia to Florida. I unfortunately found Safe Ship Moving. I should have looked at BBB, this site, etc., first. My fault for not doing so. Things started off very nicely. I filled out an online request, and almost immediately got a call back. The gentleman who took the call was very nice. I told him we closed on both our house for sale and new house on the 13th of June, and needed to be out by the 12th, and wanted our shipment in Florida around the 14th of June. He told me this was Absolutely No Problem.

The initial quote and online reviews seemed positive. We started getting nervous when our two day window for pick up was the on the last day. The movers were supposed to call us an hour before arrival. They actually called us 20 minutes before showing up. They walked through the house and quoted us 150% increase in what we would owe. Safe Ship was unavailable until 10am and at 7:30 we felt backed into a corner since we needed to move. Safe ship contacted us the next day to find out why our pick up more than doubled. They said they would contact the subcontractor's owner and get back to us. It took four days.

Safe Ship Moving Services should be shut down. The shell game they play is unprofessional and borderline criminal. I was given a quote for our move ($7995) from Redding Ca to Littleton Co only to have that quote increase by $4300. I was told that after the Quality Control review it was determined that my household goods would not fit in a standard 26’ truck. We would now require two 26” trucks or an 18-wheeler. On the day the movers showed up, guess what size truck they brought? That’s right, a 26’ truck. My household goods not only fit, but there was extra room on it. I asked the driver to include a few Costco totes to which he refused.

Our initial call was great, we told them the specifics of our cross country move and were told it was ‘not an issue at all’…but yet, there were so many issues - we were quoted a pretty decent price initially, when we called to review the number of times we ended up with - the guy sped through everything and tried to say we owed them $2000 more dollars, we did add a washer/dryer but didn’t understand how this equated to only removing $200 from the new price if we decided not to take them ($2000 extra but we remove the 2 biggest/bulkiest items and it only saves $200??), my husband ended up having to step in and ask him to show down and explain where the difference was coming from - the customer service just went down hill from then!

If I could leave zero stars, I would. They initially quoted me for household and motorcycle shipment from RI to WA and the price was reasonable. The week before the movers were scheduled to pick up household goods, I had to reach out to them for a final review of items. They then doubled my down payment, increased the estimate substantially, and informed me that the bike was not included in the total cost and I would be paying separately for that. They informed me that their salesman would lose commission for giving a bad estimate but that didn’t help me financially at all. They then assured me that the pick up date for household and bike would be in the same timeframe. My hands were tied because of the sale of my house, so I had no choice but to use them. The movers then came and, again, increased the price and stated that Safe Ship Moving often misleads people on their total estimate.

This company is a classic bait and switch. They under quote and overcharge you once everything is loaded. The third party they sent charged us an additional $5k after loading every and anything despite telling them what not to pack. I can’t recommend this company to my worst enemy because of the astronomical cost differential between their quote vs. actual cost. Again, everyone was nice enough but the company is predatory. This company claims to be Veteran friendly but exploits you after they have possession of your belongings.

On 5/22/2024 I discussed my moving needs via phone with Chad ** of Safe Ship Moving Services. We went through a detailed inventory of my home including reviewing photographs of our furniture and he estimated $9,700.00 to move my belongings from Thornton, CO to Lino Lakes, MN on 6/21/2024. I then expressed concern with cost because I couldn't afford to pay any more than what he quoted me. He assured me that with our thorough inventory there would no be any surprise costs moving forward and that "if anything, the cost will go down." He also said there was a price match guarantee for veterans (my husband is army). He assured me I could call him any time to discuss concerns or price. This is the type of customer service I was looking for in a mover so I decided to move forward.

I initiated a service with Safe Ship Moving services, to relocate household goods from Florida to Maryland. Amount of goods was equivalent to the items needed for a one-bedroom apartment. Our needs as expressed on the day we agreed was that delivery was needed on 6/24/24 and we were flexible on the pick-up date. The day we were contacted to schedule the pick-up, we were told the delivery would be sometime after the 24th of June. Safe Ship is the broker of the move (they do not move anything). Safe Bound is the shipper who accepted the job (making the move). Timeline of discussions on 6/14/24.

Please do not use this moving company. Their estimates are always at least $1500-2000 less than what you will actually get billed from the actual movers. So when I reached out to Safe Ship this is their response. Keep in mind I am handicapped and some of my items including my other prosthesis is packed. My other accessibility items required for my daily activities. I won’t be able to pay for the extra cost therefore their answer is sorry for your loss???? No other assistance? Or solution?

Worst moving experience of my life. Doubled the price the day before the move. Called repeatedly, sat on hold numerous times. Got hung up on. Finally got through to customer service and they didn't have any time to talk me. Told me to make any movers when they arrived. Then charged me for packing when I packed it all myself. Lies upon lies from this company. Thieving company.

Run. Safe Ship will change the price, and then broker the service and the communication will be absolutely horrible. The mafia movers we got were not have souls or moving skills and they wanted me to unpack - not to recycle but to re-use the boxes that I paid for on the next unfortunate person that needed to move. I am so glad I made it out with only forever nightmares and a few broken pictures and an inflated expense for a huge mess of a move. My sales guy said: "Don't confuse my enthusiasm for Safe Ship for an aggressive sales push." I am not confused at all. The sales pitch was aggressive and he was enthusiastic about the commission he received. He laughed all the way to the bank with my money. Don't do it. You're welcome.

Sales rep was in constant contact until the deposit was made and then disappeared while I had many issues with the move. Customer Service told me I could get the deposit back at any time which was not true. Extremely poor experience. Do not use this company.

DO NOT USE SAFE SHIP!!! They’re a scam and they’re doing it cleverly enough that they “fly under the radar” so to not be investigated. We were up-charged two times after our initial “quote”, which seems to be the case for most reviews on this forum. Our truck was a day late, which we found out one day before pickup. Cost increased when they for to our house. On the phone they told us to leave our lamps unboxed because they would wrap them. When they got to our house they said that they were charging us $20/lamp to box them.

Do not use this company. I booked a move with this company, and I did not initially do my due diligence regarding looking up reviews about the company. After looking up reviews on this company, I called them back to try and cancel the move on the same day that I booked the move. Wow... did I get the runaround just trying to cancel this move. The floor supervisor keep me on the phone for about 20-30 mins trying to win back my business. I felt like they were badgering me and not letting me cancel the move.

I will never recommend this moving broker to anyone. The people they hire will not take care of anything. Honestly I wasted my money doing all this. I move from Boston to Texas and my tv got broken. Many items were broken. All boxes were thrown at trucks like it had no value to people. I will suggest people to move items themserlves and never use this moving broker.

I recently moved across the state of Georgia. When the movers arrived 4 hours late - Safe Ship offered no help at all!! The representative from Safe Ship failed to put that I had 2 stops, so a great deal of my things are still in storage in Rincon, Ga which I will have to pay more money to move at a later date! I had to beg the movers to take what I had at the house I was staying in. I reached out to my point of contact and he said he would call me back and I never heard back from him!! He shorted me 460 cubic square feet of materials being moved! Safe Ship took absolutely no responsibility for the error and basically told me it was my fault!!! They reached out to go over inventory and I returned the call but no one ever called me back. I WOULD NEVER USE SAFE SHIP AGAIN! THEY ARE A RIPOFF AND SWINDLERS!!

We were scammed just like everyone else. Lowest bid then they jack up the price at the last minute. DO NOT USE. And the company who actually came to do the moving were awful too! Many items were needlessly damaged (ordered packing service and they put paintings face to face with no buffer -ruined and padded a kitchen aid mixer with glassware).

Will underquote you, then 3 days before the move double the price. Then on move day load the truck and up the price again after it's loaded even though they have to agree on the price before putting anything on the truck.

DO NOT HIRE SAFESHIP MOVING!!!! Awful experience. Quoted $4000 moving from Maine to Texas. Had zero large furniture other than an outdoor patio set. Jennifer ** guaranteed our stuff would arrive to our residence June 11th. Then once they tallied our stuff, they said we had way more stuff than we originally stated, and increased our price by over $2000. Of course they wait to do this until 2 days before the movers come to take your stuff, so your back is against the wall and you have no choice but to pay the money. With the big move, we had no choice and we had already invested money into the move. Then the movers came, to my surprise they were a 3rd party company called ABC MOVERS. Once they arrived, they tried to tell me that we had even more stuff than what we told them which simply wasn’t true, and they tried to charge an additional $1,000.

We contacted a few movers for quotes on our upcoming move. We did not choose Safe Ship (from later experience, a great choice). Jason ** was the person we received the quote from. Despite numerous requests for him to stop emailing us, the emails continued. Wouldn't use these clowns if they were the last movers on earth.

Changed the pricing on us 2 days before moving. Lady said she needed an itemized list of hundreds of items. Was told we needed a “FULL” 12 x 28 box. They left their big boxes of garbage on the load and said they couldn’t load anymore forcing us to leave items behind. (found the garbage on unwrapping items as it was sent with us)

Do NOT use this company. They are scam artists who continue to ask for more money on the day of the move when you have no other option. They arrived an hour later than the 4 hour window we were given. We told them exactly what we wanted moved ahead of time. At 10pm on the day of the move after they moved the smaller stuff they told us they would not be moving the 2 beds they agreed to move (really 3) and the kitchen table in our original quote unless we paid more money. Their tactic is to get you into a situation where you have no choice but to pay more or your belongings are left behind. Luckily we had other options but in different circumstances I can see people paying because they have no choice. They claim the third party mover is the issue but I suspect there is no third party. I have never had a worse experience with a moving company, or any company as a matter of fact, than I did with them.

I have moved multiple times with a couple times being out of state and this is the worst company I have ever dealt with. The company initially gave me a quote of $3384.54 to move a 1000 sq ft one person living there, 2-bedroom apartment, no appliances and I would be moving my own personal items such as clothes etc. Myself via SUV. The items Safe Ship actually moved, fit into a 10x15 storage with plenty of extra room. I asked if there were any hidden fees or possible increases on the day of the initial quote and was told no. 3 days prior to moving, the price was increased to $5525.54 and a third time the day of the move. I paid a total of $6,835.53 when the move was completed which was more than double the initial quote.

Expect zero customer service and being upcharged every single step of the process. They will speed you through a quote that ends up being inaccurate. They will refuse to update your inventory prior to pick up. You will then be charged $1300 from Next Relocation the moving company they broker you out to on day of delivery. That company will miss your moving deadline and contract you out to a 3rd moving company who will hide damaged furniture behind boxes and shrubs.

I am utterly disappointed and disgusted by the appalling service provided by Safe Ship Moving Services. Two weeks have passed since I sent a detailed email outlining the traumatic experience my family endured during our cross-country move, and yet, we have not received a single response from the company. It's evident that they couldn't care less about their customers, and their disregard for our concerns is beyond infuriating.

If I could give them a zero I would. They give you an EXCELLENT quote and promise great service. Then, they take your deposit and only then do they inform you that they don't ship your belongings themselves. They use third party contractors. They also don't tell you that the third party contractors can feel free to charge you whatever they want once they get to your house and put your stuff on their truck. If you refuse to pay at that point, they will gladly remove your items from the truck, but you lose your deposit (usually a couple thousand dollars). Then you'll be informed that the quote for the other end (when they deliver) will be even more. Your belongings are basically held hostage until you pay them what they want!

I cannot express enough gratitude for the amazing help and support I received from Nick ** at Safe Ship Moving Services. From the moment I reached out to him, he handled every aspect of my move with utmost care and professionalism. Nick not only provided me with the best price for my move but also ensured that there were no hidden fees or surprises along the way. His transparency and honesty made the whole process stress-free and gave me peace of mind knowing that I was in good hands. But what truly sets Nick apart is his kind and friendly demeanor. From our very first conversation, he made me feel like a valued friend rather than just another customer. He patiently listened to all my concerns and took the time to understand my specific needs. His willingness to go above and beyond to make sure I was well taken care of was truly remarkable.

Safe Ship moving company was terrible for me and my wife. We moved April to the beginning of May. They did all of the tactics, The salesman Tyler L just blatantly lied. He told me when I was about to sign. I saw that you could only get a refund within 3 days So I was deciding not to sign but then he told me "We don't want to keep peoples money" and said, "As long as it is not a week before your move we will give you your money back." Me being young and not knowing any better I took him at his word, Which was a big mistake because then I tried to cancel and let's just say they bent me over. I either had to forfeit the money I gave them which was close to 40% of the total cost of the move. Which I honestly should have done, because 3 days before pick up they went over the cost again and for me to keep things at the same price I had to remove half of my things.

Do not use SafeShip!!!! The worst service. They doubled our price after hooking us up with a moving company that brought the wrong size truck. Had over a month to find someone to ship our car and we still do not have it. Boxes marked fragile were packed on the bottom of heavy boxes. Even found footprints on boxes that had been walked on. The sales people and service people do not speak to each other so every time you call there's a different answer for the same questions. My boyfriend has a broken leg so we needed a company that would put boxes in the rooms as they were labeled. Movers got here and said they didn't do that. All boxes dumped in one room. SafeShip brokered this move, took our $16k and dipped. Hire local movers yourself. This company in no way will help make your move easier.

Absolutely rude responses when I politely told him we would not be using their services after reading reviews and getting more reasonable quotes from other companies. I wish I could post the screenshots.

If I could give zero stars I would. They TRIPLED my original estimate on the day of the move. They lied to me about acceptable payment methods for delivery and pickup. This company is a SCAM. Do not give them your money.

Bait & Switch and deceptive business practice. Get quoted a binding contract with items listed. Load 1/2 of listed items and demand another $425 to load rest because moving company obviously contracted out to someone else and not forthright about items and wrote less cubic feet down than needed despite item list. Then delays on delivery with barely any notice.

In Jan 2024, I signed a contract for my move out of state to take place in late April 2024 with a total cost of $3,950. Three days prior to my April move date, Safe Ship Moving called to tell me there had been a mistake with their quote and that the cost for my move had almost doubled; with the new quote being almost $7,000. I'm retired, so this was a hardship on my budget. I was told by their representative that I had to pay the balance in full or they would cancel the scheduled move. With three days before the move date, I had already cancelled my rental agreement, so I had no choice but to pay. The worst part is this company doesn't actually do any of the work themselves, instead they contract out every part of the job, so they can then put the blame on the contractors and avoid all responsibility.

Absolute Hell. This is the first review I am ever writing in my life - and I only do so to hope that somebody out there reads it, and does not make the same mistake I did. They overcharge, stole some of our boxes, showed up 3 days too early (4 AM in the morning to be precise), and delivered 30 days too late. They also do not own up to any responsibility, because they actually are just brokers. They put the blame on the actual shipping company, who then does the same to Safe Ship Moving. They had a very very slimey sales guy Mike - who REFUSED to pick up OR answer a text or email once we ran into issues. He was very slick and helpful and wonderful BEFORE we signed the contract of course, then disappeared.

Working with Safe Ship has made my cross-country move so much more frustrating and expensive than necessary. I would not recommend this company at all. They do not provide accurate information on shipping timelines and boast that communication is transparent and accessible at every part of the move when that is not the case at all. The initial quote provided does not account for the nickel and diming that occurs when the movers actually show up to move up your stuff, at which point you do not have the ability to back out of your contract. Don’t fall for the initial reasonable quote presented in your sales call (which is also incredibly pushy, especially for such an expensive decision) because it ended up costing me about $1000 more than what was initially quoted when signing my contract.

This is company is a broker! They are middle men. Do not waste your time with Safe Ship Moving company. They are comprised of sales agents at the top that promise you things that cannot be delivered. On the initial sales call while they were drafting my binding-estimate I notified them that I have one major requirement. I live in a city and cannot have a tractor trailer pulling up to block traffic, I need a 26' box truck. They said that's ok, no problem. When the movers came to pick up my belongings, they told me that a big tractor trailer will be delivering on my belongs to final destination. The broker never instructed the movers of this. Trying to get on the phone with Customer Service is nearly impossible. Average wait times of 20mins +. Save yourself the trouble and look elsewhere.

Bait and Switch Company!!!! They are not BBB certified!!!! They quote you and take your deposit (3 day cancelation window, as if your booking movers 3 days before a move?) then wait until 2-3 days before the move and double the price on you (can't cancel because you put the deposit down a month or two ago)! No time to find new movers. They claim it's because "you added more inventory" but what they really do is leave items off the original quote (They left off 64 boxes. They included zero boxes, as if we wouldn't have boxes??). They also make sure to change your sales rep so they can say, "yeah, I'm sorry the other guy messed up, but it is what it is. That's the price." Then when you ask for the phone recording to prove them wrong they refuse and ask for a court order. That phone recording would show that the rep and I agreed and he confirmed the price included 64 boxes!!!!

We called this company without realizing that they are "brokers" not actual movers. The representative was very friendly and he quoted a price based on what we described on the phone as our things to move. When we agreed, we had to pay almost 50% of the estimate as a deposit on the spot. A few days before our move, we were asked by Safe Ship to provide a more detailed inventory. When we did that as best as we could, the estimated price went up substantially. They said both the number of items and the volume were much more than the initial estimates. They wanted more money to be paid on the spot, and we did.

Updated on 05/20/2024: Safe Ship gave me a phone estimate of $6000 to move my apartment from New Jersey to Virginia. After that, I called Got Junk to haul away a truckload of stuff. When the ** moving crew came, they demanded another $4000, payable by check. They took ten days to drive the 200 miles to New Jersey, claiming they had to wait for my check to clear. That cost me hotel bills, $2000. When they finally delivered my household goods, they left my dresser standing on end in my living room, instead of setting it in my bedroom. They broke my bed, snapping the baseboard and crushing the box springs. They stole $11,000 worth of my electronics, including my laptop, 3 monitors, 3 La Cie hard drives, Nikon digital SLR camera, a leather jacket, a flight jacket, and more. Basically, anything that could be easily hocked was stolen.

DO NOT use SAFE Ship to facilitate your move! I had a small 2 bedroom apt that I moved out of State. I was quoted $3,332 & they hounded me until I signed. I ended up paying over $7,500, I was over the sq ft.

DO NOT USE THIS COMPANY!!!! They quoted us a price for moving several states away and we knew the price would go up a little from the quote given because there were a few things that we forgot to list. But not more than double the original quote. They take advantage of people knowing that once everything is started you have no choice but to pay their fees or lose your belongings. Again I say DO NOT USE THIS COMPANY unless you have plenty of money. Our quote went from $4800 to over $10,000!!!!

Safe Ship Moving Services is a fraudulent company. They require thousands of dollars up front and then do not show up to move your belongings. We lost almost seven thousand dollars and got nothing for money spent. They lie to customers and provide no services whatsoever. Impossible to get your money back. Internet crooks!!!! Authorities who should regulate these cons do nothing to assist victims of these crooks or to keep them from ripping people off every day.

-10 DON'T USE. These are the worst movers of all. I moved from WI to TN. The Friday before I moved, they doubled my price -- even though I left a whole family room with 2 sofas, china cabinet, and recliners. The movers came on Monday (I had no other choice) and they emptied all the dressers into large boxed (4' high x 3 wide). They even emptied my mother's side tables with her medicine. None of the boxes were labeled. I told them to put the basement furniture in the garage, they left everything in the garage - except a few items I made them move in the house. Antiques were stacked on each other in the house.

This company is a rip off. They quote you based on what furniture you have, them movers show up and say it's not enough space, sketchy. Wound up paying 3 times as much. DO NOT USE, you will be sorry and pay more.

I contracted Safe Ship to arrange a cross country move for my wife and I which took place in January. We opted for the white glove service with a full pack and load so we understood we were going to pay a premium. After a detailed walk through and increasing our estimate we felt like we had high conviction in understanding our costs. Unfortunately, we were way off and became victims of what I can only describe as predatory practices by the movers - Top Notch Movers - that Safe Ship Moving arranged for us.

Most definitely not safe. Don't walk -- run!! This company & the 3rd parties that they contract to (in this case Rigos Moving & Storage out of L.A.) were horrific. Prices will skyrocket by thousands, not hundreds, thousands after arriving. Rigos walked in the door with no hello, no introduction and immediately started complaining, were rude & handled the furniture very poorly breaking/damaging many pieces. They complained endlessly the whole time even threatening to cancel.

Requested a quote and a salesperson called me. Upon saying no, he immediately became rude, tried gaslighting me, and disparaged the other moving company I was going with. I told him my dealbreaker was the fact Safe Ship was a moving broker and had many negative reviews — he claimed all those reviews were made by lying customers. In the end, he hung up on me after my third attempt to politely say no.

I called for a quote while still in the early stages of moving my mother out of my childhood home, so without a set itemized list of what would be moving with her or what I would be bringing back home with me. The first man I spoke to was incredibly rude and judgemental about my 'lack of preparedness' and further, I got follow up phone calls the rest of the evening almost every half hour until I picked up the call at 10:40, indignant that they were calling so late! This company seems like a nightmare to work with.

I could not have hired a worse company for my move from Iowa to California. They turned my life into a living hell with their fraudulent practices. DO NOT HIRE SAFE SHIP MOVING SERVICES. They tell you what they want you to hear and offer you a $1000 reduction on an inflated price quote for the job. Their auto transport department is a total SCAM. I paid $700 more for a covered transport for one vehicle that they guaranteed would be picked up March 31, 2024. They never contacted me for that date. I had to call them the next day and they guaranteed me a pickup and called me to say that a driver would be there to get both vehicles but NO covered transport and no refund on the up charge.