Safe Ship Moving Services Reviews
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About Safe Ship Moving Services
Safe Ship Moving Services is a licensed interstate moving broker based in South Florida. As a broker, Safe Ship connects customers to registered carriers with the best rates and terms for their specific situations. Because the site offers limited information, customers should call to speak with a Safe Ship Moving representative to get more specific details and a free quote.
- Licensed interstate broker
- Full-service packing available
- Corporate and military moves
- No quick online quotes
Safe Ship Moving Services Reviews
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Reviewed July 3, 2022
My family any I are moving from N.J. to Tennessee, if this isn't stressful enough. We thought we would try to hire a moving company to take at least one stressful parts of this move off out shoulders. The reason we went with this company is that they are or portray to be a Veteran owned company. Since I am a Veteran also we decided to go with their company. Thinking that the company would be of military mind and structure. Boy were we wrong, let's get into the down and dirty. All this company is, is a company that gives you a ** estimate. They then send the business that you think you are getting with them to a broker and you are out of their hands.
They pretend that they are there for you, but since they subcontracted it out to they have no say on what happens from there. Our price from Safe Ship was 12,333$. In the process to get this estimate I gave them a detailed list with measurements not to include clothes and smaller items. We also did a video walk-through. So at this time my wife and I felt we were in good hands we signed the contract. NOPE! The move was supposed to be the 25-26 of June. The company they subcontracted to called us the day before and asked if they could come Sunday to pack and Monday to load and drive from there straight to TN, unloading Tuesday.
So Sunday 7 non-English speaking people show up to house 2 kids under 18 around 12 and 14 of age and a grandmother are included in that 7. They wait outside till another guy who speaks some English shows up. He comes in and says let me see what you have and we will get moving. I walk him through the house. He comes back in with paperwork and gives me a price of 25,000$. I am confused, I call Safe Ship right away. I tell them what is going on, they speak to them, at this time he is unwilling to bend. They have you and they know it, you need to move and they are there. The mover is whining to me that they drove 3 hours from Virginia. I tell him no way, you can leave.
This goes round and round between me, Safe Ship and the movers for 3 hours. Till finally I am beat. We decide to pay 19,000$. Then I find out that these workers aren't from Safe Ship or 7 star moving, they are day workers hired from Craigslist. WTF, makes you comfortable doesn't it? The whole time I'm hoping that the packers are honest and not stealing things. They work for 3-4 hours and leave. They say they will finish packing tomorrow as they load truck. Next morning they show up and are there till 7:30 pm. As the day went by they got less and less careful with things, packing was also compromised. Safe Ship at this point could care less what is going on.
They are telling me what they are taking and what they aren't. They are saying it's too late and they aren't getting paid for this. Then they just leave. There is trash everywhere. You would think 19,000 would at least get you cleaned up at the end. Again Safe Ship say there is nothing they can do. Next day the truck arrives at my house in TN. My wife and son are on that end of the move. 2 guys show up from Georgia to unload. Now keep in mind I paid for the premium pack (take things apart, pack everything and put things together and at least put boxes in correct rooms).
Again NOPE they threw everything around then as the day went by unloaded boxes in driveway and left. My son then had to at least get this stuff into garage before nightfall. Now did I mention you pay 4$ a cubic foot. My wife starts to unpack, there are boxes full of just packing paper, their trash is even packed in boxes. I'm guessing to make up room in truck. Keeping me from seeing how much room was taken up. Trying to keep it to around the cubic foot that they charged me for. A lot of things are broke. None of the hardware is with the pieces that were taken apart and things are missing. So to wrap things up, horrible service all around. Lots of lies thrown around. This Veteran must have been a real winner, if he let's this happen in his company I wouldn't want him in my military. Probably dishonorable discharged and using the Veteran card to help his business. Please people stay away, let me be your caution.
Reviewed July 2, 2022
This by far was the best moving experience I’ve ever had in my life. Easy. Dependable. Professional. The movers came in. Got the job done. They were respectful and even personable. Like to hire them again.
Reviewed June 23, 2022
Do not book with Safe Ship Moving Company. They are brokers. They take your money and there’s no guarantees of what you’re going to get. My son just became a doctor so for his graduation gift my husband and I were paying for professional movers to move his furniture from Charleston South Carolina to Birmingham Alabama. I looked online and came across Safe Ship Moving. For the most part the reviews were pretty good with a score of 4.2 so I booked them. They said I have 48 hours to cancel so before my 48 hours expired I decided to do another search on reviews on safe ship moving.
I found lots of bad reviews so I called the company and spoke to Max to have their service canceled and get a full refund. Max assured me that it was just a few disgruntled customers, that they are a very good company blah blah blah. He was very convincing so I did not cancel them. They gave me a binding moving estimate which I signed with the move date of 5-30-2022 or 5-31-2022. Max assured me that he would work closely with customer service and would make sure that I had a reputable moving company to move my son. A few days before the move their quality assurance company called and did a very thorough and accurate inventory list. This is what they based the final total cost on and said that it would not change as long as there wasn’t any additional inventory.
The moving company did not show up as promised. After calling Safe Ship several times, they said the driver had broken down and that someone would come the next day. I received a call about 8am on June 1 from Tony at Top Quality Movers saying he was on the way. He arrived about 1 PM and looked at my son's furniture and said: "this is going to require a full truck and we only have you down for 1/2 of a truck so it’s going to be 1200 extra dollars." The inventory had not changed so Safe Ship lied again. I told him he could go back where he came from and he said no, he didn’t want to do that, that he would negotiate and only charge us an additional 600 so we didn’t really have a choice because we didn’t have a Plan B. We paid the extra 600.
Tony and Eric were excellent. They were professional and packed my son's furniture carefully and loaded it. We wanted the furniture delivered the next day. According to our contract, the only way to guarantee that was to pay expedited shipping which was $1 per mile. I was going to do that but Michelle in Customer Service said that wouldn't be necessary because 70% get there the same day and 90% get there the next day. I took her at her word but Tony said they had 7 days to deliver the furniture. That's what the contract said but I relied on the information that Customer Service gave me. My son received his furniture on June 7 which was within the 7 days.
The other 2 men were not as good as Tony and Eric. They dropped several boxes and 2 items were broken. Safe Ship told me that the furniture was insured for $10,000 but that wasn't true. They only insure it for 60 cents per pound. Safe ship moving company made lots of promises that they did not keep. They are not honest, not reliable, did not give an accurate quote. Do not book with them no matter what they say.
Reviewed June 10, 2022
I strongly, strongly advise against using Safe Ship Moving. It has been the worst moving experience I've ever had. I have been lied to on numerous occasions by both the sales team, the quality assurance team, and the customer service team. Every time I have spoken to an employee from Safe Ship, I have heard different information (about price estimates, pickup information, transportation information, drop-off estimates, etc.) and the stories keep changing. Do yourself a favor and avoid this moving company. A couple of things to keep in mind before using Safe Ship:
1. The price estimate you receive during the booking process will increase dramatically, regardless of how well you are able to record your inventory ahead of time. Remember: the sales team is only trying to get you to commit to the move. Once you sign the contract, you are locked in and they can jack up the price on the day of the move. I meticulously measured and recorded every item I was shipping before receiving my estimate. In fact, by the time the day of the move came, I had actually gotten rid of a few large items on my moving inventory. Yet when the movers arrived, my total payment was increased by 30%. At that point, I really had no recourse to do anything: if I cancelled, I would lose my $1,000+ deposit and still have no mover contracted.
2. The transportation estimates you receive during the booking process, and even on the day of the move, are not going to be accurate. The sales team told me that they would get my property to my new destination within 5-14 business days, but this is *strictly* an estimate, meaning it can take much longer (up to 30 days before there are any penalties or legal issues). On the day of the move, I was asked when my "first available arrival date" would be, so I chose the earliest possible date: 5 business days. When I called in two weeks later to get a delivery update, I was told that the clock on the 5-14 business day estimate only begins after your "first available arrival date," meaning day 1 of the 30 day clock only began on the date I had listed.
3. My complaints (about the sales representative, repeated misinformation, etc.) have not been recorded. During what must have been my tenth call with customer service, I asked about a number of complaints I had filed and was told that none had been recorded. My guess is that customer service is told to simply let the customers vent but not actually send any complaints up the chain of command because management really isn't willing or able to do anything.
There have been more issues that I won't elaborate on here (I was misinformed about the pickup time, about necessary packing materials, and about the payment schedule), but suffice it to say that the move with Safe Ship has been an absolute nightmare. These moving services are a dime a dozen; go with another provider.
Reviewed June 7, 2022
The office staff was so professional and backed up their talk by sending awesome movers. The crew, they were all good movers. Good moving crew!! Like to hire these fast and professional movers again.
Reviewed June 6, 2022
This company had the best customer service/billing department I've ever experienced, even though I had to cancel because my plans have changed. I would say hands down I would go with them again, not a doubt in my mind. They are very very understandable and make the overall process easy, they give good discounts and the discount I received was such a good price, considering that I was going to move from Arizona to South Carolina. They were so flexible with everything and when I had to cancel because of the unexpected change in moving plans, they understood that as well and were so nice and didn't give me a hard time and gave me my money back even though it was out of the policy time frame.
This company really understands, from the customer service team to the billing and all the way up to the owner. I really like this company and I will definitely be recommending them to every single person I know, or if anyone asked me what was a good moving company I would say them. They have made this whole crazy moving and transitioning/change of plans process, part of my and my family lives so much less stressful. It's been a breath of fresh air, omg thank you, guys!
Reviewed June 4, 2022
I live on a military base and have had problems in the past with unprofessional moves so this time I decided to go with Safe Ship because they are a broker and said that they thoroughly vet their moving companies. They did an amazing job. The movers worked quickly and were very nice.
Reviewed May 24, 2022
Read the fine print! This moving service is only here to rob you for a high broker fee and will not help you in the inevitable scenario when you're charged extra fees by movers, personal items are lost and broken, or moving timeline is exceeded by months. I will have to update when my belongings actually arrive because it has been over a month and we are still waiting on 6 boxes that were delivered incorrectly to another customer. Movers will hold you hostage on site with $200 fees if they have to walk further than 75' or up 10 steps.
We were quoted for a space that was much too small to fit our belongings and then the movers tried to syphon another $660 for our remaining items. The appeal and claim process is a nightmare. They will rehandle your material at a third party and will lose your belongings. Almost every box was damaged on arrival. Broken furniture and most of our glassware was destroyed. Trust us, find a direct shipper - pay the extra - DO NOT USE SAFE SHIP!!
Reviewed May 18, 2022
All the pricing was accurate and fair. Plus everything was on time according to the timeframes that were provided to me so that was awesome! Very pleased with the service I was provided by Safe Ship Moving.
Reviewed May 18, 2022
Moving from Florida to Arizona nervous leaving all my family and friends. I had a 1 bedroom apartment and did not want to leave anything behind. So I called Safe Ship Moving to get an estimate. I was getting quotes that were more than what my furniture was worth. They gave me an affordable price and sent a professional team that treated my belongings as if they were worth a million dollars. Delivery was a little longer than I expected but when it arrived everything was organized and with no damage. Great job Safe Ship Moving!
Reviewed April 28, 2022
Amazing experience! Everything was smooth and on time and the communication with the customer service and quality assurance was impeccable. I would definitely recommend it especially if you live a busy lifestyle like myself.
Reviewed April 9, 2022
They made the move feel effortless from the first phone call to the final walk through. The crew that moved us were professional, courteous and friendly. They took very good care of our furniture and moved a 2-story house in under 4 hours. Will definitely use Safe Ship for our next move.
Reviewed April 8, 2022
I have moved coast to coast, 7 times, in my adult life. My experience, with Ship Safe Moving Services, is the absolute worst moving experience I’ve ever encountered! From bait and switch pricing tactics, to very poor communication, to several items being damaged, (some beyond repair), in transit, there is not enough time to adequately describe how extremely disappointed I am! Additionally I have filed a claim, for damages, which has been in the queue for nearly 7 weeks, and it still shows that there are over 200 cases ahead of mine! I have no idea how your company remains in business!
Reviewed April 7, 2022
I’m a single mother of 5 kids and relocating across the country for work, you can imagine how crazy and stressful that is… I literally wanted to pull my hair out! Until one of my coworkers recommended Safe Ship Moving and what a great recommendation it turned out to be. The guys Safe Ship sent were very professional and did an awesome job packing all of our things, I was able to focus on the kids while they did the rest. They also did an awesome job with the delivery, we received all of our things and zero damages. Thank you so much Safe Ship!
Reviewed April 6, 2022
This was my first experience with this company. They did an outstanding job. From the very first call Norman my rep was very responsive, I got the quote and booking in record time and he was available all the time for any matter that I had. The staff was very courteous and helpful, they took great care of my stuff with every kind of wrappings and box, I will give Norman a call next time I'm moving. Best move!
Reviewed April 5, 2022
I called around and got so many different quotes for our out-of-state move. The prices ranged by thousands of dollars with no guarantee that it would not increase after they moved us to our new state. Safe Ship's was the best price, best value, and they were spot on estimating how much our belongings would take to move... all over Facetime! Price was almost exactly what I was quoted, with no surprises and the loading crew and unloading crew were great and professional. Our driver was a pleasure to work with, she was awesome. Great company and experience. Other moving companies can learn from them. Thank you!
Reviewed April 2, 2022
They were on time! Everyone that I came into contact with was very respectful. Although I do not remember everyone by name they all made an impression. We will be sharing this awesome experience with everyone we know! Thank you so much!
Reviewed April 1, 2022
This company lacks transparency, has deceptive practices, and makes false claims. Safe Ship Moving Service is a broker, and they do not do the actual moving job. They sell the job to anyone that will take it. They sold my job to Home and Office Moving Company, and they are just as bad. My experience was HORRIBLE, a NIGHTMARE... DON'T TRUST ANYONE, ESPECIALLY DARREN (PHONE NUMBER: **).
I initially called for an estimate for a long-distance move from the east coast to the west coast. I worked with Darren, who took my detailed inventory list and provided the estimate. After, I asked for time to think about it and stated I would call back with any questions and book the services. While I was reviewing this and other estimates, Darren contacted me almost daily, which is all to appear to have good customer service and to get your money. During a follow-up call, I asked Darren and their quality assurance team to look over my inventory list because their estimate was much lower than other companies. They promised me that my estimate was correct and there wouldn't be any hidden cost.
On the day of pick up, the driver stated my inventory would not fit in the estimated space, and it would be an additional $2000. Further, they stated Safe Ship uses computer software, and the estimates are OFTEN WRONG. I called Safe Ship and Home and Office, and all they said was to work with the driver on a new price, and they would review the calls to see where the discrepancy occurred. I have called several times (and left messages), and no solution. Fast forward, I just got a call the day before my delivery and was told by the driver that I would need a shuttle service because downtown areas of big cities don't allow semi-trucks. He said the price was $728. I asked why I was not told about this, and he stated he did not know. But Safe Ship and Home and Office should have known that semi-trucks can't fit in downtown areas, and they could have advised me before now.
Reviewed March 28, 2022
I am so impressed with this company and their incredible movers. The movers arrived perfectly on time and were so pleasant, professional, and prepared. They got to work right away after asking me to do a walkthrough of what we were moving. They loaded our entire home in a timely manner and made sure everything was protected from being damaged. Unloading the truck was smooth, nothing was damaged, and the final price was absolutely worth every penny. Thank you to Safe Ship for making our move beyond easy.
Reviewed March 27, 2022
Safe Ship Moving team is very professional, hardworking. Handle furniture with care. Very friendly. They lived up to the name Safe Ship Moving! I could not be more happy with my experience. Without a doubt I would recommend this team to anyone. The movers are professional, courteous and so careful and knowledgeable as well as being flexible. I could not be more happy with my experience. I have already recommended the services to others. Super great they are. Just love Safe Ship Moving company. Highly Impressed!
Reviewed March 17, 2022
Safe Ship Moving was so patient with me. I changed the date 4 times and they did not charge me. When I was finally ready to pick up I had sold a lot of my furniture. They will be able to bring my price down and get me picked up with excellent service. Thank you Safe Ship for your patience with me!
Reviewed March 8, 2022
We could not be happier with the care given to our furniture. In 2 hours they prepared the entire room of furniture and loaded it for us. Our furniture was bubbled wrapped, then blankets, we were amazed. We arrived in Texas, no problems, the furniture did not move at all! Customer service was awesome, keeping me updated through the whole move and even answered my calls after an hour. Everything was perfect. I would not hesitate to call them.
Reviewed March 4, 2022
Called Safe Ship Moving. When the movers arrived I had forgotten to add everything in the garage. When the foreman went through the inventory the price tripled and I called the Customer Service team and they were able to get me a discount and lower the price per CF. Unfortunately, I had to pay more because of my error but I got everything moved. Thanks to the Customer Service team everything was picked up and delivered!
Reviewed Feb. 25, 2022
Safe Ship Moving Quote online. After doing the quote Adam called me back and explained in a professional manner everything I needed to do. Before I signed the contract he went over my inventory and found I had forgotten many items on my list. We made the corrections to avoid all surprises at pick up. Very honest team... Loved working with Safe Ship moving.
Reviewed Feb. 23, 2022
Never did I think that a company in the moving industry could get us picked up and delivered in the time frame you did. I am super thrilled you all did. I thank you all for you being so patient with me. I will recommend these guys to everyone I know in a heart-beat!
Reviewed Feb. 22, 2022
When I 1st called the company I spoke to Miles, he was very nice and quoted me 1,500. After a few days I needed to wait for my check to clear he told me it was so close to actual moving date it went up to $1,800. On the day of moving the 14th. the movers came in and my end price was 3,100. By this time I was like ya know what just do it, I had to leave the apartment. I packed everything myself and retapped it. I moved from NY to Coralville, IA, I was quoted 2-3 days max.
When my things arrived 6 days later only 1 kid showed up. He was the driver and the movers, I felt bad for him. Come to find out my stuff must of been put upside down even though the boxes clearly showed this side up. I had many broken items that could not be replaced, I had a lockbox that had been locked for 3 years and it was inside other boxes. I found the box open and laying on its side.. and my shelf clips were missing so I couldn't use my shelf at all. If I ever have to move again I would leave my items and not pay anyone to move them.
Reviewed Feb. 9, 2022
After the hurricane in LA I was one of the lucky ones that did not lose much. Time of devastation is coming to an End. Decided to move to South Carolina to a new life. Called Safe Ship and the compassion and professionalism received from Safe Ship was amazing. They held my hand from pickup to delivery. Never leaving my side. My move went without any mishaps. Would recommend them to my friends and family.
Reviewed Feb. 5, 2022
I chose this moving broker because they were all veterans. The company that they referred me to canceled at the last minute. I had already sold my house and had to move out. They found another company that overcharged me almost double what the estimate was. The estimate the company came up with was completely inaccurate. DO NOT use a broker to find a company. Interview and meet with a representative from the company in person. The move was a harrowing experience for me. The company that they recommended at the last minute was incompetent and broke too much of my property! Please learn from my mistakes.
Reviewed Feb. 4, 2022
The communication and professionalism is the BEST!! They kept me well informed prior to my move date up until the moment they arrived. The gentlemen that arrived on moving day were on time, extremely polite, patient and professional. Thanks a lot. Couldn’t be happier with my move! Will recommend them to everyone in a heartbeat!
Reviewed Feb. 2, 2022
The crew were good guys and very forthcoming. There was one item broken during the move but they didn’t try to hide it. I had three different guys who apologized. Accidents happen and I'm in the process of getting estimates for that claim but that’s the only transaction I still have pending. The customer service at Safe Ship helped me with the insurance process from the beginning to the end. Overall, I’m very satisfied. The experience was good and swift. I will use these guys again in the future.
Reviewed Jan. 29, 2022
I was very pleased with Safe Ship Moving. They were very accommodating and were able to work with my schedule. I would highly recommend this company for any of your moving needs. The whole moving team was friendly and considerate of your time and belongings. A+
Reviewed Jan. 29, 2022
Moving is stressful, especially when you're a single mom with 3 kids. I decided to go with a moving company this time around because it is just too difficult to pack and load everything myself. When I came across Safe Ship I spoke to a gentleman named Jesse, he told me that they were a broker. I obviously had no clue what that meant, so he explained to me that they have over 300 moving companies, and they lock in my rate. Once he told me that I was sold.
The movers arrived at my house around 8am Sunday morning, and left by 3pm. I was extremely impressed with their professionalism, speed and honesty. I ended up adding a few more items than I was anticipating, so I was charged additional for them but they explained everything to me. They even showed me the markers in the truck that indicate how much space I was using. Definitely made me feel a whole lot better. My movers delivered my stuff 2 weeks later, and worked with my schedule for delivery.
Reviewed Jan. 17, 2022
Safe Ship was super professional, super quick and just super awesome. Can not begin to explain how elated I am with my overall experience. I would recommend anyone to Safe Ship and I will totally use them again. They were definitely super heroes in moving attire.
Reviewed Jan. 7, 2022
I have used this company on 3 separate occasions, they are the best. I hired them to move myself from OH - MD and they did such a fantastic job I used them to move 2 other family members. Everything went smoothly for all 3 moves and I am very thankful to Safe Ship for providing such excellent service for each move. I will definitely recommend this company to anyone who is moving.
Reviewed Jan. 3, 2022
My moving experience as a whole has been delightful thanks to you guys. Every individual I've interacted with during this move has been extremely kind and helpful. I had some difficulty making it in time to my house to meet the movers so they agreed to let my neighbor be a proxy for me while I was still on my way. I absolutely can not explain how much relief that alone provided me, I was still 3 hours away. When I finally got to my house I was so happy with the way they packed the truck. They really utilized all the space that I paid for. I couldn't believe how much they actually cared about their customers.
Reviewed Dec. 17, 2021
My 27 year old daughter recently passed away due to a drunk driver. I needed to move her items from WA back to my home in CO. I was recommended to Safe Ship by a family friend. They were kind and supportive as I was grieving. The entire move was easy as Safe Ship did all the hard work and kept me up to date. Thanks to them, all of my daughter's belongings made it back home safe and sound.
Thank you kindly for taking the time to share the experience of relocating with Safe Ship Moving Services. It was a pleasure working with you, we strive to make the process of shipping simple and stress-free.
Reviewed Dec. 15, 2021
I am a Father of 3 kids and relocating across the country for work. The thought moving my family across the country is overwhelming. One of my coworkers recommended Safe Ship Moving and what a great recommendation it turned out to be. The guys 3 Movers Safe Ship sent were very professional and did an awesome job packing all of our things. I was able to focus on the kids while they did the rest. Thank you so much.
Thank you kindly for taking the time to share the experience of relocating with Safe Ship Moving Services. It was a pleasure working with you, we strive to make the process of shipping simple and stress-free.
Reviewed Dec. 13, 2021
This was the least stressful move we have ever had in our lives! We have moved many times. We called the night before the move to ask if they could bring some extra equipment for moving wardrobes, and they accommodated our last-minute request, no problem. They were on time, efficient and professional in moving my husband and me to a 3 story Condo. Our building floors are original marble, and they were careful not to damage or bump into anything, per the building's request. I don't know what I would have done without these guys. I will happily refer them to my friends and family.
Thank you kindly for taking the time to share the experience of relocating with Safe Ship Moving Services. It was a pleasure working with you, we strive to make the process of shipping simple and stress-free.
Reviewed Dec. 10, 2021
Efficient, Smart and Professional... Everything I was looking for in a moving company. Movers were on time and handled my belongings with special care and attention. Delivery was a little scary since I did not know where my stuff was but the customer service team kept me updated until the delivery date.
Reviewed Dec. 9, 2021
Smart, efficient and professional. Everything I was looking for in a moving company. Movers were on time and handled my belongings with special care and attention. Delivery was a little scary since I did not know where my stuff was but the customer service team kept me updated until the delivery date. Was missing one box but the carrier did attempt to find it and did reimburse me for the missing box. In all it was a great experience.
Thank you kindly for taking the time to share the experience of relocating with Safe Ship Moving Services. It was a pleasure working with you, we strive to make the process of shipping simple and stress-free.
Reviewed Dec. 9, 2021
One of the Worst Experiences ever!!! I was quoted 1400 cubic ft by the Salesperson on the phone after a 1/2 hr. detailed video walkthrough. When the actual movers arrived with a 26ft truck that holds about 2000 cubic ft they told me I would need a second truck and it will cost an additional $6000 (originally quoted $8000) just to fill up the first truck. The second truck would be another $6500. When I contacted Safe Ship, they said it was my fault because I did not divulge everything that was being moved. **. (I actually sold a few large furniture items that were on the original quote) I said pull up the so called recorded conversation, and then they started changing their tune. (Still did nothing for me though.)
After reading numerous reviews (all who had the almost identical situation happen), it seems the brokers do this often. The movers that were sent didn't even mark anything on the boxes. I have been going through our belongings box by box (unloaded into a storage unit), labeling them myself, and finding a lot of broken things. Something needs to be done with companies like this, who prey on people and their situation. (Had no choice since the house was sold and needed to be empty that day). I will NEVER EVER recommend this company and will continue to tell and warn anyone who will listen about our experience.
Our Carrier Vetting Process is comprehensive and thorough. Any FMCSA Authorized Carrier we work with must be fully Licensed, Bonded and Insured. We consider reviews and complaints but heavily depend on our Customer's Personal Experience with Carriers.
Moving is a stressful time and most people are simply incapable of remembering & identifying every single thing they plan on moving. Prices would never be increased without increased services or Inventory.
Due to your dissatisfactory experience with Safe Ship Moving, we have launched a Carrier Delinquency Investigation and a Customer Satisfaction Ticket in an effort to rectify the situation and keep this from happening ever again.
Thank you for allowing us the opportunity to address your concerns. Every Logistic Coordinator here at Safe Ship Moving Services goes through a rigorous training process and would never address anyone (let alone a customer) with anything less than courteous professionalism.
Reviewed Dec. 6, 2021
Safe Ship stayed in contact with me every step of the way from the time I booked until I was delivered. Their customer service department was very attentive to my needs and kept me informed regarding my pickup and with updates on the delivery. The carrier they sent out to me was very professional. Would definitely recommend it.
Reviewed Dec. 2, 2021
OUT of CA. Too expensive after pandemic Moving to Omaha NE. From a house to an apartment, what a nightmare. Blake called me off of the inventory I did online, explained to me everything I needed to know and went over prices and what to expect. After I did two garage sales, I called him back to finalize the move. Got an excellent price. Movers came and wrapped and packed everything for me, delivery was straight though, came in 4 days and they unpacked and put all my stuff back together wonderful expensive
Thank you for the kind review, as your experience is our top priority.
Reviewed Nov. 30, 2021
Called them for a quote, keep on asking me the same questions over and over again, hang up on them. Then they send out text and email to call me name. Quote me for 5900 to move, I found a company 2900 to do the same job. So don’t waste your time with this unprofessional company.
Thank you for allowing us the opportunity to address your concerns. Every Logistic Coordinator here at Safe Ship Moving Services goes through a rigorous training process and would never address anyone (let alone a customer) with anything less than courteous professionalism. The Quote request came in listed with the Customer Name Provided and was not altered whatsoever. Please consider our Follow Up protocol as professional persistence rather than unwarranted solicitation as we would never contact anyone after they have expressed disinterest or requested no further correspondence. We will use your feedback to identify training opportunities. Thank you.
Reviewed Nov. 23, 2021
My husband and I used Safe Ship Moving to arrange our move from CT to CO. Up until pickup, they were a fantastic company to work with. On the day of pickup, we found out Safe Ship Moving, who contracted with Family Van Lines and/or VSNY Moving to complete our move (I say and/or because the movers had paperwork with both companies and addresses listed, and I’m unsure which was actually the company they worked for; perhaps they are related?). The drivers showed up to our house, where my husband greeted them and explicitly told them how to park. They proceeded to ignore his instruction, and proceeded to get themselves stuck in our front lawn, where they proceeded to tear up our grass and create giant ruts in the lawn.
My husband, still outside with the two movers, proceeded to overhear one of them on the phone with their supervisor saying that our move “wasn’t worth their time and that it was **”. They said we “did not have the cubic feet promised”, despite the fact we have precisely what is on the inventory list via Safe Ship Moving. Additionally, one of the movers told me that they did not know how to drive the truck with the trailer attached, at which point I called Safe Ship’s customer service where I was told that someone would call me back to discuss other options ASAP.
An hour later, I called Safe Ship back and spoke with two supervisors (Rachel and then her supervisor Vanessa). At that point, the movers came to our door and let us know they were going to begin packing up our items, to which my husband said no thanks and handed them back their paperwork. Safe Ship’s supervisor, Vanessa, apologized and told us that they would redispatch another company out to assist with our move. I asked for clarification on the timeline, and was told that I had to resign the contract to get a dispatch quote. No discounts were offered, and we were just told that a different company would handle our move.
3 hours after initial arrival, AAA’s tow truck arrived to tow the moving truck and trailer out of our lawn. The AAA mechanic got the truck out and perfectly straight in our driveway, but the drivers were incapable of backing out of our driveway. After multiple attempts, the AAA mechanic had to back the truck out of our driveway on their behalf. Following their departure, my husband went out to speak with the AAA mechanic to thank him for getting the moving company out of our yard and the mechanic said “yes, they were not professional drivers whatsoever.”
Do not use this company. I’m not sure how this is possible, or how these gentlemen ended up on our property, but it was the most unprofessional and disrespectful business experience I’ve ever seen. On original pickup day, at 8:23pm, I got a phone call from Safe Ship telling me that our new dispatch was scheduled for the next day between 12-3pm.
On the second pickup day, Sunday, we got a call at 12:12pm from a driver who said he would be arriving between 3:00-5:00pm. I was not given the name of the company, and because this was out of the pick-up window I was given I called Safe Ship back, and spoke with an agent named Gina to express that we now have a second day of completely canceled plans and a company not coming within the service window, after the damage and issues that we incurred the day prior.
Gina asked why having the driver arrive late was an issue, and we expressed that we already had multiple issues the day prior and that for a second attempt to rectify the issues, this was problematic. We are supposed to be moving in 96 hours and had intended to have our items already on their way by Sunday, so we had a day of activities planned. To have to cancel everything today, and now reschedule our evening plans as well, for a driver who did not even disclose his company name is problematic. Gina asked me repeatedly if the file was booked under my husband’s name, to which I continued to say no, and then she said that she was unsure if a supervisor would be able to speak to me because it was a Sunday, but that she would reach out to Vanessa and let her know we called, and also connect with the company to get us additional information and would call us back within an hour. The call concluded by 12:21pm.
At 1:12pm, I received a call back from Gina to tell me that the dispatch team was working on my ticket and that they were “doing us a favor” by getting us rescheduled so quickly. She said she would call back with additional information. During this call, I asked Gina for the name of the moving company now dispatched to our home, and she said “Safe Movers LLC” based out of NJ. A google search provided no information. We asked for their DOT license number, and it was provided. Upon googling their license, we found out that this company had only been licensed for one month.
During the next few hours, we reviewed the Safe Ship contract and the reference tools provided, including the document “Your Rights and Responsibilities During Your Move”. This document, provided by the DOT and linked to by Safe Ship, informed us that a licensed mover using their DOT license would have that information on their truck, and the proper paperwork. We also found out that we were entitled to clear delivery dates. For reference if anyone would like to review: **.
The original service window came to pass, as did the 3-5pm block, with no phone calls or additional information from the moving company or Safe Ship. I never heard from dispatch, and so at 5:01pm, now officially out of all service windows, we proceeded to call Safe Ship and ask to speak to a manager because we were done and wanted our security deposit back. We had cancelled an entire second day of plans, coordinated an alternative to get our goods to Colorado on time, and we were fed up with the circles and unclear customer support. My phone call was transferred to Vanessa, the manager I had spoken with the day before, and I was given her voicemail.
I called back, and at 5:11pm I was connected with Vanessa, who put me on hold to tell me she was speaking with the drivers. We informed Vanessa that we were done and just wanted our security deposit back, that no one was at our home, and we had things we needed to be doing. At 5:12pm, the movers called me, and told me that my “address didn’t exist.” I asked what town they were located in, and they told me the name of the town two over. I said that I didn’t live in that town, and then the call disconnected.
I proceeded to call Vanessa back, and when she answered she asked me why I told the movers I didn’t live at my address. I explained that is not what I said, but that I didn’t live in the town they said when the call disconnected, and that it didn’t matter because we were fed up and done, and just wanted our security deposit back. Vanessa started arguing with me and said that they had until midnight to get us loaded onto the truck.
My husband took the phone and reiterated that we were done, we needed to be elsewhere, and that we would like to speak to a supervisor above Vanessa to get our deposit back because we had waited and given the benefit of the doubt, with no success. Vanessa then asked my husband “Well, you’re supposed to leave town in 3 days, what are you guys even going to do? You can’t get a moving company in that amount of time.” My husband repeated his position, and Vanessa said that someone else would call us back to process a refund. The call ended at 5:18pm.
At 5:23pm, as we’re getting ready to walk out of the door, the movers pull into our driveway in a rented Penske truck. This alone, per the DOT information we had read above, was enough to emphasize that they would not be taking our items. My husband walked outside to meet the driver and said that we had spoken with Safe Ship and would not be moving forward with this transaction. My husband and I got in our car, the movers left, and we left the house. When I looked at my phone, I had 3 missed calls from Vanessa.
Vanessa called a fourth time at 5:28pm, and when I answered she informed us that because we declined the movers at our door, we were no longer eligible for a refund. I said that I originally requested a refund at 5:01pm when I called Gina and no one was at my house, and that Vanessa had confirmed during the 5:18pm call that someone would be getting ahold of us to process this refund. Vanessa began to argue with me and tell me that we were ungrateful for her to move around “other customers to ensure that we could get onto this truck,” and that I was a liar because she had “a photo of my mailbox from 5pm which meant the movers were there.”
I pointed out that we were on the phone at 5:15pm when I informed her the movers couldn’t find my address, and so there was no possible way they were on our property at 5pm. Vanessa proceeded to call me a liar, and raise her voice to tell me that we were being unreasonable for questioning the move, and said again that they had until midnight to get us onto the truck. My husband grabbed the phone out of my hand, and said that this phone call was incredibly unprofessional and that he would not have someone call his wife a liar, and that we wanted to speak with Vanessa’s direct supervisor. She said okay, and we asked when we could expect that call. She said within 15 minutes and hung up.
Approximately 10 minutes later, we got a phone call from Leslie, the customer service manager with Safe Ship. Leslie said that she had spoken with Vanessa about our issues on Sunday, and I asked if I could go through the entire two days of information that led to us requesting a refund. She said she wasn’t aware that there were two days, and so I proceeded to go through everything documented here. After I was done, she apologized profusely and said that processing a refund would not be an issue at all. We got our refund within 48 hours.
Reviewed Nov. 19, 2021
This move has been absolutely seamless thanks to Safe Ship. I was super stressed about moving from one side of the country to the other. This company made my move so simple, they set up my pickup window to coincide with the closing of my house and the movers were phenomenal. My delivery took about 3 weeks, and the movers assembled my beds and all my big furniture items. I was so worried about my china cabinet being broken in transit but luckily everything was in one piece! I would definitely recommend hiring safe ship if you are moving from state to state.
Reviewed Nov. 13, 2021
From the beginning, Safe Ship Moving gave us guidance on what we needed to happen, how the process works and even calmed our fears during the move. The movers they sent took care of everything from start to finish. I will definitely be recommending Safe Ship!
Reviewed Nov. 13, 2021
It was the first time that I was going to move to another state and on my own. Living here since childhood I had some emotional attachment with the places. The team sent by Safe Ship Moving was friendly and in high-spirit made this process so much better. Staying kind is the key and they genuinely impressed me. Great work on both ends!
Thank you for working with us. Enjoy your new home.
Safe Ship Moving Services
Reviewed Nov. 9, 2021
Finally, I retired from the military and had to hire my movers. Asked a couple of my fellow soldier families and they highly recommended Safe ship movers. I called and hired them for my move. They were efficient, professional and offered me a military discount making it more affordable than all my other quotes recommend them for all moves.
Reviewed Nov. 8, 2021
Safe ship moving helped me with my move from ID to SC. My first move since I got divorced. Was overwhelmed and nervous. Called Safe ship and got a moving rep named Jesse. He helped me understand the process and explained that the team would be with me through the whole process which they did. I was picked and informed by the customer service team through the whole process. All the movers they sent were professional and very caring with my belongings. Hope this is my last move but if not would use them again.
Reviewed Oct. 19, 2021
The girls here are so sweet. They helped me get set up for my move. I know I had 30 million questions but they were so patient. What took these ladies over the top was calling during my move to make sure I was ok because I am elderly. Very sweet young ladies.
Thank you we encourage employee feedback here at Safe Ship. Thank you for taking the time out to leave a review. We value your business.
Reviewed Oct. 14, 2021
My move went perfect. They accommodated my building requirements and came on time. They moved quietly so that my neighbors did not complain. They packed everything so neatly and also gave me a delivery day during pickup. Great work.
Thank you for the review. It was a pleasure working with you, enjoy your new home.
Reviewed Oct. 13, 2021
I was in dire need of a good moving company, I wasn't sure what I was going to do, until my friend told me about Safe Ship and immediately upon speaking with them on the phone I knew that I had found the right guys. Great team! Couldn't have done it without them! 5 stars. Thank you Safe Ship, I will be telling as many as I can about you guys. Very fast very efficient and very professional. Outstanding communication, all at very reasonable expense. I have no complaints.
Referral business is always the best kind. Thank you for trusting us. Let us know when you or your friends move in the future. Welcome to the Safe Ship family!!
Reviewed Oct. 13, 2021
I booked with Safe Ship Moving Services back in August. They set me up with a great moving team and I am glad I found them. It is a great relief to be in my new home in NC surrounded by my family and belongings again. If you have special needs for your move call Safe Ship they will design the move to fit your needs. Not only did they do an amazing job at pickup they also split my payments into three payments and gave me thirty days of storage while I looked for my forever home in NC. Thank You to all the men and woman that helped my family. 5 star moving experience for sure
It was a pleasure working with you. Enjoy your new home!!!
Reviewed Sept. 15, 2021
This company as I have now found out make it a PRACTICE to quote you a price, only to CHANGE that price by sometimes THOUSANDS of dollars only to blame YOU for quoting your move incorrectly...but not before asking for a LARGE portion down first. My move was from WA to FL, with 1000 deposit...then the quote the next day (of course by "a new guy that didn't know better") to go from 6199 to 7800 and now needing an addition 2500 for deposit! Use A Reputable Credit Card And Charge Back The Deposit Due To Fraud. DO NOT use a debit card people! These people are nothing but car salesmen and frauds! Read more at: **.
We are tremendously sorry your experience with Safe Ship Moving Service was less than satisfactory. All of our Logistic Coordinators go through a rigorous training process. All estimates are based on the moving needs (household goods inventory, extra required services, and desired pickup) provided by the customer during the setup process. The preliminary Estimate is just that, an Estimate. Moving is a stressful time and most people are simply incapable of remembering & identifying every single thing they plan on moving. Safe Ship would never increase a Price without increased services or Inventory.
We offered to coordinate the Move at cost (without profit), and was yelled at and disrespected. While explaining the Refund procedure we were hung up on, only to discover you filed a dispute when we would have gladly released the refund. Rather than initiating a dispute with the payment provider, all we ask for is one quick email to Management. All cancellation correspondence must be documented.
Thank you for allowing us the opportunity to address your concerns. We will use your feedback to identify training opportunities. Thank you.
Safe Ship Moving Services Company Information
- Company Name:
- Safe Ship Moving
- Website:
- safeshipmoving.com
