PODS Reviews

I would like to start with the staff. I talked to 3 different me. Steven picked up my pod. He was very kind and was a pleasure to work with. Not sure if the 2nd man was name Eastman. Super nice and as with Steven very professional. I don’t know the last man’s name but he also was a pleasure to work with.

The delivery was good without issue. The POD had been recently painted as the paint was wet when I opened the door and as such I got paint on myself, my clothes and my hands. I managed to clean the paint off of my hands but ruined my pants and shirt.

Drop off and pickup for me to fill my pod was excellent. Great communication. Only issue I had was scheduling delivery drop off and POD removal. Had to reschedule since there was a large gap between the two dates (2 weeks). I would recommend this service towards friends and family but I would ensure to inform them about delivery and pickup.

I had a great experience with PODS. Eric delivered my container and was incredibly helpful—when my door got stuck, he went out of his way to help me fix it. The service was smooth and the staff was friendly and professional. I would definitely recommend PODS to my friends and family!

PODS was great from the initial contact to schedule, to needing to reschedule due to family emergency to the drop off and pick up. Communication was above par and the staff incredibly friendly. I HIGHLY recommend PODS.

Service was better than expected - drop-off and pickup windows were accurate and the container itself was well maintained. Everyone I interacted with was friendly and professional. I particularly liked that PODS sorted the permit for placing the container in Denver, CO. I wish they were also able to do that in Austin, TX as that part of the move was a giant hassle. I felt pricing was fair (after discounts) and wish there was a monetary incentive for recommending PODS to friends.

I received a quote from PODS on December 11 with the cost of $2,436.22 for "Move and Discounted 1st Month Container Rental." That amount included the Transportation Mileage. I placed my order. The container was delivered on December 26, picked up on December 30, delivered to the destination on January 11, and picked up on January 16. Regardless of the stated and agreed-upon quote, on December 24, I was charged $2498.04 for the transportation. On January 1, 2025, I was charged $504.71, and on January 12, $99.66. I contacted customer service and asked for a legitimate credit of $624.51 (2498.04 - 1873.53), which was an extra charge for the transportation mileage. Nevertheless, I did not get my money back.

Many people use PODS in our neighborhood. The customer service was quite good. Scheduling the pod’s delivery to our house was easy by phone, and they picked it up the next day. The whole process was actually seamless, and the storage was easy to use. Everything went well.

I’ve used PODS for both storage and moving, and customer service is very good. The pickup and delivery were great, and I’ve had no problem.

PODS seemed like it was the most affordable one in our area that I can find. I booked online and the process was easy. I interacted with the driver who delivered it, and he was good. Everything was perfect inside the container, and we got everything out. So, I was moving from an apartment to a house. And so, I need storage for a few months until my house was completed. And so, nothing was wrong.

Everything went well with PODS, either with their representative or the drivers. I used them for moving and storage, and I got the 8 x 16 pod, which is big enough for me. They were a little pricey, but I didn’t have a choice.

My brother had used them previously, so we went with PODS to store our furniture until our new house was built. We got three 16-foot containers, which were the largest size they had.

PODS did a good job with scheduling but I was disappointed in their pricing. What I thought was my final bill paid up front did not include an additional $82 dollars for pick up. Their original quote did not include this, which I find to be a bit misleading. Read the fine print!

Awful experience and total… Awful experience and total misrepresentation - booked POD and cost was over $700. We scheduled delivery and attempted to schedule pick up, “the center it is being delivered does not pick up 5 days a week”. I explained that that was an issue and had them take an empty container back since they did not explain at time of booking that only certain days would be available for pickup. It is 2 months later and $100 refund is all they would issue - we will continue to battle and not recommend. Our daughter had issue with general service and competence when she tried to book as well.

Using PODS was a truly great decision. It was SO convenient having the POD right in our driveway - we could load and unload at our convenience and at times and durations of our choosing, with no need to drive anywhere, etc. The POD itself was clean and in great shape, and the gentlemen who helped us were very friendly and courteous. I will never move any other way again, and you shouldn't either!

Was initially told that the service would be performed at MY convenience and on MY timeline. Actuality is anything but! Delivery to my home was perfect. On the other end however, not at all. Moving approx 1300 miles away, I scheduled pickup for 5/22 to begin the journey to the final destination but the container can't be delivered until 6/2/25 (11 days from pick-up!!). I can drive my car the entire trip in 14 hours, WHY and HOW can it possibly take 11 DAYS!!! So, I'll be sleeping on the floor of my new home until they deliver my belongings to me..... How thrilled with this service do you think I'll be by then????

We ordered a pod and was told they deliver where we needed it to go. Now they will not deliver to the address we need stating the no longer service the area. We were lied to and will advise everyone to not use this company. Their advertising is false and a lie. NEVER USE THIS COMPANY.

The drivers were professional, courteous and did a good job.

I had scheduled my container delivery with PODS for April 26, 2025, and planned my entire move around this confirmed date. Throughout the day, PODS kept rescheduling my delivery without clear communication. At the end of the day, after waiting for hours, I received an email informing me that they would not deliver at all — and that it might take another 3 to 7 days to reschedule. This last-minute cancellation caused significant disruption, extra expenses for temporary accommodations, and major stress during an already difficult move.

Quoted $2700 for longest move, got pod, filled it and ready to go after a couple of months once my house sold, now they’re going to charge me over $4600. They advertise $1000 to $3000 for a long distant moving. Unloaded pod and got another long-distance mover for half the price. My one month payment had already gone through and because I was 13 days into that month and not “10 days” they wouldn’t refund the two weeks. They said the quote was only good for seven days, which I agreed upon, but it was obviously not saved. What a joke! A waste of your money and your time! Beware!!!

DO NOT USE THE COMPANY. Not clear about pricing and blame their errors on you and force you to foot the bill. You think they are until you store you pod and then when you go to move, the price to have the pod shipped it somehow costs twelve thousand dollars to ship my pod 1200 miles. I wish I was joking at the absurdity of this. They then blamed me for my account being listed as local even though when I initially got my quote, I was very clear that I would be moving long distance and needed to store my pod for a couple months. Because of this they said I had the wrong pod and that's why it was 12,000 dollars to ship.

I was having renovation on my home, needed some things moved out temporarily, and PODS was the most convenient way to do it. I started out online, but the website wasn't the easiest to maneuver, so I wound up doing it over the phone. The delivery went well, but I had problems with the pick-up, and I’m still in the middle of trying to solve payment on the pick-up issue. They were supposed to pick it up on a Friday, so it wouldn’t coincide with movers bringing the rest of my stuff in. They couldn’t do it and rescheduled it for Monday. The driver came by, there was a trash bin in front of the pod, he decided he couldn't pick up the pod and left. After a long conversation with the PODS people in Baton Rouge, they still came to pick up the pod when the movers were here. It worked out, but I was trying to avoid that.

My adult son, his baby mama, and their three-year-old had to move in here for a while. They brought all their stuff so I needed a place to put some of it. I used PODS due to availability and price. We got a pretty big pod. It was clean and sturdy. If there was a sticking point, it would have been the way the roller doors sometimes stuck from time to time. But it was really not a problem. You just recognize what's going on and give it a little nudge.

I used PODS for moving and storage. I had a previous company that I had arranged for long in advance, and they canceled at the very last second. I went to PODS and booked them over the phone. The customer service rep was excellent. They were able to accommodate me very quickly. I used a medium and a small pod. They had barely enough room, though. PODS is also not any more overpriced than anybody else, but everything is way overpriced.

I ordered two 16-foot PODS containers, and it was convenient because they could go in my front yard or my driveway. The website and ordering process were really nice and easy to use.

I chose PODS because it was convenient for my move. I fond that the 16 foot container was big enough or my needs. The drivers who picked up ang delivered my pod were fine. The one issue I ha was with the door mechanism. There's a roller mechanism and a corrugated door, and some of my stuff got jammed up in it, and we couldn't open the door. They need to really fix that mechanism.

I was remodeling out of my city and I wanted something that I could rely on. PODS seemed like the right answer. It seemed easy. It’s for when you're in need and you wanna do it fast and professionally. They had a really good website and setup. The communication was stellar too. The crew arrived two hours early, which was fine. I was four hours away. I wanted to be there because placement was so important because of our HOA rules. At the last minute, I decided to drive down the night before. It was good because they were there at 8:00. It would have been a disaster otherwise. They told me they were gonna be there at 10:00. In the end, it worked out really well.

My son used PODS. We needed the moving service so my wife did the booking with them over the phone. She didn’t complain about their customer service, so that had to be good. The movers did fine and I’m just grateful with the services provided. It was a great help.

I needed a storage container quickly to handle some garage overflow. I made all my arrangements via the PODS website, which was very straightforward. I liked the explicit instructions for preparing a drop zone in my driveway. I had rented a container from a competitor in 2017, so I knew the routine. A tow truck with a container on the back blocked my street to unload it. I thought it was efficient. Well, when PODZILLA showed up to deliver my container, I was really impressed!

We had great service with our pod from Portland to Spokane. We were kept informed about time of delivery and pickup. Great customer service. We did not worry about our things. They were in good hands. Thank you.

I have ordered a POD 3 times. Only one of the times have I been able to open and close the door at will. At other times the door hangs and I can’t open the POD. Otherwise I am happy with the PODS experience. Communication at every step is very good.

Delivered on time, as promised. Used extra care with my trees, driveway, and other obstacles. Always polite. Sent someone to assist when I was having difficulty operating the door. Picked up pod as promised, on time, which these days is pretty rare. I found loading it easier than a truck, because it’s at ground level, having it on the premises was great, and I took my time. I will definitely use PODS again!

I moved from California to Texas using PODS. Then, this February, I moved from Texas back to California using PODS. I loved PODS the first time , and I loved PODS even more the second time. Using PODS is much quicker than a traditional moving Van company. And scheduling was a breeze. Each time, the packing and unloading crews were absolutely exceptional. I highly recommend PODS for their professionalism and my peace of mind!

The devil is in the details and every sales rep that I spoke with never mentioned that the contract would not be prorated at termination. I was billed for a month storage fee only using 2-days. The coordination from CA was a nightmare with calls to several call centers in Puerto Rico, Philippines and no answer or call back when requesting to speak with a Supervisor. Yes, it is an alternative to a major moving company, but there is package deal short term v long term storage fees.

We moved from SC to Florida. PODS did everything that they said they would do. Always on time, very nice and professional and ALL of our treasures were deliver in perfect shape. If we ever move again we will definitely use Pods!!!! The agents from the first call to the last are exceptional and very knowledgeable.

Very pleased with the entire process. Everyone I spoke with was fantastic and would highly recommend Pods to all. It was very painless for me as I am 80 years old and the process was simple. All of my contents arrived safely and on schedule. I called when the Pods was unloaded and asked for removal. It was removed the next day, as we live where there is a HOA and the Pods was parked in ours and our neighbors driveway. That was extremely helpful.

The greatest accolades go to the people who brought the POD to our home for us to load and to the drivers who delivered the POD to its destination across country. All were professional yet friendly and helpful in answering questions relative to loading, etc. They arrived on time and were accommodating in every way, a delight to work with.

I needed PODS to deliver and pick up a POD at the home I’m leaving and deliver to a PODS storage facility 400 miles away. I will be living with relatives while I look for a new home in this area. But I need the storage nearby to get needed medical supplies for my disabled wife. Seems simple enough. The representative gave me to good a price. I actually argued with him that the $149 he was charging for the pick up and delivery to the storage 400 miles away was too low and remind him this was long distance. He repeatedly said that being it was the same state that was the price. So I didn’t shop around and locked in.

Everything from the initial drop off to the final pick up went smoothly. There was great communication (either emails or calls) letting me know when the POD was to be delivered or picked up. Not one thing was broken in the 3 months they had the POD. The drivers were polite and helpful. I would definitely use them again if needed.

I needed storage and chose PODS because it’s one I always hear about. I booked online, and the website was easy to use. I used a 12-foot container, which worked fine for my needs.

We’re happy with PODS. We needed their pod because we had a water problem in our family room. We booked it online and then spoke to someone on the phone who helped us through the rest of the process.

We had the very best experience using PODS! From the agent on the phone to the drivers that did the pick up and drop off. Outstanding communication and customer service. We would definitely recommend to friends and family. Thank you for the seamless process!!! Our best, The Haberle’s.

I was remodeling my garage, and everything from it went into the pod. I chose PODS because of the price, the ease of scheduling, and because I liked everything about them. I had also looked into PODS years ago for friends who were moving to Florida and recommended them. They didn’t use PODS and ended up spending five times as much.

I was moving from one house to another and I used a 16-foot PODS container for storage because I see them everywhere. I was hoping to use it for two months but it ended up being five months because of renovations. the pod was sturdy enough for what I had. I have old family and friends about PODS and I believe they’re booking one.

Everything went well with PODS. It was very easy. I booked them on the phone, and the customer service rep was great. The people I dealt with were very nice. I would recommend them again.

Booking the first and third pod was easy. Everything went smoothly when I talked to someone and got it set up. The second pod was different. After they picked it up, it stayed in Maryland and never made it to South Carolina like it was supposed to.

I used the storage service of PODS. We had to move out of our house for a couple of months for renovations and we got two pods. They were size 16. They delivered those and they moved everything into them. I didn’t think it was going to happen but there was some room left on the second one. After a couple of months they brought the units back.

I needed storage and went with PODS. Booking online and pick-up were easy. I got the second smallest pod they got, and it fit what I had. They were polite and professional. It worked out perfectly. I would highly recommend the company to anybody else.

The delivery of the original POD resulted in the door not being able to close, with snow on the way. My first phone call to customer service resulted in the representative suggesting I "put a tarp over it" and wait. Obviously this was unacceptable. I called back and explained to a different representative that it was about to start snowing and all my belongings were already loaded. They graciously put me in touch with the local storage facility. Kevin promptly sent someone to my home to fix the door. The delivery of my POD to my final location was efficient, accurately placed, and I appreciated the flexibility in scheduling pick-up. I am happy to report all contents were damage free.

I'm in the process of finalizing my move from Virginia to Idaho falls. I put in the end city as I didn't have an address. The website didn't alert me that they do not service this city and it auto converted my order to a local move. After all of my belongings were packed in the container and they picked it up I looked into when it would be able to go to Idaho. I ended up calling as I was told by the chat that it was a local move and would need to be converted to a long distance move. The guy said there was no storage location at that zip code. He suggested Boise and Salt Lake City which are both 3 hrs away.

I called and was able to get the size POD I requested, when I requested it, at a good price to fit my budget. After the move the POD was delivered when I needed it. It did remain in the drive a little longer than I had hoped. Your drivers were a great representation of the professionalism of the company.

I was very pleased overall with everything. I had prior experience with PODS, which was good. I asked if they gave a military discount, which they did, that made the prices more reasonable. I would not have done it had they not given the discount. Also, the drivers were prompt, courteous, and professional.

PODS was great to work with!! We had to make a couple moving date changes and there was no problem doing so. We moved from IA to AZ and everything went very smooth! Customer service was awesome and the moving rates were very fair and reasonable to what we looked at with other companies. We would and have recommended them to everyone we have talked to!!

PODS' tech was very professional. I called to give her some kudos for such professionalism. I had a very good experience. The pod was roomy. I liked that we can walk into it and store our things. It was very useful for the time that I had it. After we stored a few things in there, we were able to add throughout the month, if needed. I liked that. The area that I stay in and my yard, a lot of groundhogs, raccoons, and possums come through. The pod is made where those animals cannot get in. That was the best part about it. I stored canned goods in there and I didn't need them to get into that and chew through certain things. Also, it's good for the types of weather that it was in during the winter months and the rain. It's very sturdy where nothing can get in and destroy what you have in it. I just wish that you all were able to fill the containers. If someone just wanted to right-out buy one, it can be made sellable.

I would use PODS anytime I have to move or to store anything. It is so convenient and reliable. Thank you PODS for making our move stress-free and not having to worry about my thing getting broken and the men who delivered the pod explained when they would deliver the POD and what to expect very professionally. Thank you again.

Updated on 05/20/2025: After denying my claim and closing my case for 1 month, they suddenly responded saying they would repay me 44 cents on the dollar, but I would have to sign a confidentiality clause (gag order) and threatened me with legal action. I did not sign. I wish to change my star rating to ZERO. Clearly, I cannot and do not recommend this company.

PODS had our 2 PODS for 2 years while we traveled the USA. POD were clean. I had candles in the PODS and they were in Prefect condition so I know my POD did not get hot. We live in Arizona. The only thing I did not like is the Prices.

First time using PODS and I was very impressed. Much better experience than dealing with traditional long distance moving companies. The drivers were prompt and courteous. Pricing also makes it much more attractive than traditional movers. My only complaint was the initial ordering process as the size recommended was much too small for a regular one bedroom apartment. So my move was delayed and cost added due to having to swap out the container for a larger one.

I cannot believe I have not used PODS more than I have so far. My experience was GREAT. I packed MY STUFF at MY PACE one time. It came back to me 21 months later, and it all looked like it did the day I packed it. Nothing was damaged or broken. There were no signs of moisture or extreme heat. I even left a small Allen wrench sitting on a box in the POD, and it was still sitting there. It was super easy and super convenient for us!!

We used PODS for our move from North Carolina to Illinois. Both ends of the move went very smoothly. All drivers were friendly, professional, thorough and helpful. We have used many moving companies before this move and like PODS system and service the best. WE would highly recommend them for any move.

Overall PODS was really easy to work with and deliveries & pickups were simple. The only issue I had, the contents of two of the three PODS, upon delivery to their final destination after being stored for about ten months were a bit shaken up. I would use PODS again if the occasion arises.

This was the 1st time I have used PODS and I was moving out of state. Ca to Texas. I called to get a quote and they were a bit higher than a competitor so I said Thank You time but got a better quote elsewhere and hung up. Less than 5 minutes later a customer service specialist was on the phone with me from Pods. Not only did she match my cheaper quote, but came in a little under that quote just to get my business. I was impressed they took the time to do that. Everything went smoothly in CA. The Pod was delivered on time for me to pack it and then picked up on time for the pickup date. They stored my Pod in CA facility for 3 weeks and then I arranged my delivery date for my new address in Texas.

I had many moving parts. PODS service agents were phenomenal and helpful. The on-line chat was so very handy. Each agent knew exactly what I was asking and they were so helpful!! The PODS drop off team were great too! I used Pack and Load in Carmichael and Williamsburg. Carmichael end was so great!! Brock and team were phenomenal, prompt, efficient and fun.. Williamsburg was good but they had challenges having to navigate 100% stairs.

Delivery dates and times were spot on for my Maine address and also pickup dates were accurate. Instructions on how to pack the Pod would have been helpful. The delivery date and time window of the POD to my Florida address was accurate and a business to unpack could be planned.

The staff on the phone were efficient and helpful as this was the first time that we have used this company. All four drivers were friendly, competent and did their best to do a good job and place the containers in accessible spots while minimizing any damage to the trees or driveways.

We moved from GA to SC using a 16’ pod and an 8’ pod along with a U-Haul truck. We used Pack and Load to load and unload the large pod and the truck. We were limited with delivery and pickup days for pod move out of GA. The load crew did a very good job with one exception, they caused some small damage to two of my picture frames because they put too many pictures in the same box. Other than that they did a great job.

I paid extra to have Pods pack my pod. I took out insurance that I paid monthly. I hired movers to unpack the pod. My $6,000 cherry headboard for my king size bed has been severely scratched in multiple areas. I was told Pod was not responsible for furniture shifting. Pods just gave me “sorry “ letter and said goodbye. Didn't give me any consideration for the damages they caused.

Delivered and removed on time and professionally, in poor weather and tight space to work with. The customer service line was easy to work with, limited waited time and they took care of my issue on the first call.

Mike had to maneuver on a circular driveway and did an excellent job protecting plants and grass. He was able to navigate the POD to exactly the right place and used shims to protect the pavers of the driveway. Mike was courteous and friendly. A very positive experience and I would utilize the company again.

They did exactly what they said they would on time and at price quoted. Initial contact person was very friendly and helpful. I had an issue with setting up my payment method. The PODS person did a great job walking me through what I needed to do. Drop off and delivery drivers were very polite and friendly.

Everything about my PODS experience was positive. Every interaction with the team, whether on the phone or in person left me feeling assured and confident that my belongings were being well cared for. It was very easy to reserve a PODS unit and the pickup and delivery was on time. Great customer service!

I moved from Nashville to CA and required two pods, one for storage and for loading and unloading. The planning and actual moving and loading process went lock clockwork. The Pod arriving in Seal Beach for unloading was about an hour late and cost me an extra $112 for the extra hour of labor as the movers had to wait around doing nothing. I was highly dissatisfied with that part of the move experience.

Stress free move from beginning to end. Great customer service. I have recommended PODS to my friends. I shopped around the other container companies and PODS was the most cost effective for our mileage long move. Everything in the container was just as my husband packed it. No shifting and nothing was damaged or broken.

From start to finish the move was easy! I was provided information relevant to my move. The person who talked to me about the service was knowledgeable and knew all the right questions to ask. I was guided step by step without pressure or fear. The techs who delivered my POD and picked it up and who delivered and picked up on the other end were efficient, friendly, and very knowledgeable. All four engaged with me, asked if I needed any additional support, and carefully maneuvered the POD with ease. They were respectful of my property and of my neighbors. I will never make another move without them!

I was using their services to transport some office furniture from one of my projects to another. They were extremely helpful and courteous to my needs during the moves. When things changed, they were able to pivot very quickly and efficiently to ensure that my moves went smoothly. I had a total of two moves, and the associates, dispatchers, and drivers were all very courteous and helpful. I would definitely recommend them to anyone looking to move.

Everyone I worked with was friendly and professional, and everything was handled as scheduled. I needed storage without having to move my stuff off-site. Having the POD in my driveway was perfect. I could move things in and out as needed before the movers picked everything up a couple of months later. And I could pack things up at my own pace.

I am extremely happy with my decision to use PODS services during the sale of my house and move to my new home. Scheduling the service was easy, the communications from PODS helped to ensure that the process stayed on track, and the process overall was stress-free. My favorite thing about the service is that I was able to easily store my belongings without having to move them multiple times (once into the POD, once out of the POD) as opposed to more traditional self-storage and moving options.

We looked into using PODS because, unlike prior moves, we needed to move our belonging in one month to a new residence across the country, but we were not going to be able to get to the new location until several weeks later. PODS showed up with a container right on schedule. We hired movers to fill the pod, including a grand piano. Four hours later, the driver took our pod to a storage yard in Los Angeles. At the agreed date, they moved the pod to Wisconsin. When we were ready, they delivered the pod to our new address in Oshkosh WI. There we hired another crew to offload the pod. A few days later a truck came and picked up the pod. Maximum flexibility for us. And the move was a lot less expensive than if we had hired a straight moving company.

From scheduling, for which I had to make several changes, through final pick up, it was outstanding. The people were great at every step in the process. The drivers called and were friendly on arrival and took great pains to make sure that I was satisfied. I had to make several changes to my schedule and every time I call the scheduler was helpful and understood my concerns. All of the drivers communicated, made sure the unit was clean and all of my items were accounted for. I highly recommend your company to anyone moving or just storing items while home remodeling.

The gentleman who delivered the Pod was very professional and extremely accurate in the delivery and placement of our Pod. It is amazing to watch and so quick! I wish my grandkids could have been here to watch but neighbors certainly enjoyed watching the experience! We rented the Pod while we had some renovations done at our house and I highly recommend renting a Pod!'

Very positive experience. From del to pu and del to new house. I have to give an exceptional rating to the man that delivered the pod to the new house, I believe his name was Stacy. He went above and beyond. When he arrived he saw the pod was going to be in the wrong direction when he placed it on the driveway so he drove to a parking lot somewhere turned the pod around on the truck and made unloading much easier because the door was placed very conveniently to the garage. He was exceptional!!! I've already recommended your system to another friend. That's moving.

Smooth transactions from placing order to receiving delivery at the end of our move from NC to TX. No issues or complaints during the entire process. PODS staff were professional, polite and punctual throughout. Website can be a little slow when updating requests. Drivers who picked up or dropped off PODS were the best!

It was so nice to be able to pack up my items and walk them out to my driveway to store in my POD. Since I was a hurricane flood victim, it was only going to be for a short period of time until my house was dried out and repaired. I will use PODS again if needed.

This is the best way to move. They got move stuff moved further for less. I will always recommend PODS and use them if I am going to move again. I have run out of good ideas for things to say, just use pods. Thank you very much.

Everything from drop off to pick up was transparent. The ease of service and punctuality made the move as seamless as possible. The friendliness and professionalism shown by all the contacts made the experience very pleasurable. If I ever decide to move again I would not hesitate to use PODS again.

The entire process for pick up from old home, storage at PODS’ facility and return to new home was excellent. The communications were timely, they positioned the POD correctly at both homes and everything fit correctly with no damage to any items. We used them 20 years ago and now the system again with their newer PODS.

Overall, the service was great. However, I’m quite disappointed that you don’t offer prorated fees. I was only one day late for my pick-up due to a lack of available time slots, yet I was charged for an entire additional month. That feels unfair and a bit like a cash grab.

I am extremely satisfied with the exceptional service I received from PODS! From the initial consultation to the delivery and removal of my POD, their team demonstrated outstanding communication and professionalism. The PODS representative took the time to thoroughly explain every step of the process, providing clear and concise information about what to expect, the costs involved, and the logistics of the storage. Their transparency and attention to detail put my mind at ease, and I appreciated the care they took to ensure I understood everything.

Good communication from the call center and from the delivery/pickup drivers. Used military option as we are retired. Smooth transaction and highly recommend. As always, moving is expensive but having PODS move our items was a savings compared to driving a truck and the gas cost to do so.

I enjoy using PODS when I have to. The service is very thorough, very professional, and real quick. I usually book it over the phone, and the customer service is terrific. They always talk about the outside dimensions though, and they never tell you how big it is on the inside. They're not prominent enough.

I needed a storage container for a couple of months, and we chose PODS because they deliver it to your house and take it away while you’re doing what you need to do. It was convenient. I booked the pod online, and that went well. I got the 8‑foot pod, and it was the perfect size for me. The PODS drivers were great, both at delivery and pickup.

We knew PODS was reputable and has been around for a long time, so we went with them when we moved long distance. Everyone was really nice, friendly, and easy to work with when I called and needed to reschedule. I had a really easy experience with them.

It was after the hurricane, and we needed to store the stuff that we had in the house until the house got fixed. Booking with PODS was easy and the drivers arrived on time. It was a seamless process.

The service that I need from PODS is a pod and a storage unit. It was fair.

I’ve used PODS in Albuquerque and had excellent service, especially Timothy, he’s a gem. I booked by speaking with him directly, we arranged it, and it was taken care of.

I heard about PODS through advertising on television and radio. I looked up several different situations because I needed something to store my furniture in because I had sold my house. The other sites that I had explored were more expensive for the same type of unit. PODS was less than what the others charged. I need it to sit in my son's driveway for a few months. I was trying to have a house built onto some property across the street from him. I thought I was going to only need it for six months but I wound up using it for almost two and a half years and had it returned just recently.

I was very impressed with PODS. I had them take the units to the place where I thought I was going to move, and it ended up being over an hour’s drive from their storage facility, so they made a separate trip out to deliver the pod. When they delivered the pod, I couldn’t open the doors. Stuff kind of shifted around, so it wasn’t their fault, and they came out and opened it up for me. I also needed the pod for another week, and they didn't charge me for the extra time I needed the pod.

I used PODS for moving from San Juan Capistrano, California to Oak View, California. I talked to some guy in Florida. He was awesome. We then scheduled the pickup. Both drivers are great so, everything worked really well. It was a great experience. Everything was done on time. Nothing was broken.

We used PODS for moving and storage. And we decided to use them because we liked them better than the other providers. And everything went good and smooth. We didn’t have any problems. And so, we got one 16-footer pod, and it was in good shape. It was not leaking. And then the delivery and pick-up were great. So, we loaded it with our furniture, and then they stored it for us for a month, and then they brought it to our new location. So, it was just so convenient.

We just got the large 16-foot container and did a cross-country move. Receiving the empty pod was great. Having it picked up was great. There was a little bit of confusion on getting it across the country, where your guys' system kind of freaked out. It had said originally that it was gonna be picked up on the 7th and then be in the new area on the 14th. Then out of nowhere, on the 12th, it said it wasn't going to be picked up for three more days and won't be delivered for another week and a half, which freaked us out. But when we called and spoke to someone on the phone, they said that, in fact, it was already in Maryland. So, no idea what happened with your system. Well, that's one. There is an issue in getting it delivered to us at our final destination from the receiving facility, where I don't know why. But the two different people we spoke to over the phone through the main line both told us that the facility where it was being stored only did pickups and deliveries on one day of the week. And of course, we were calling the day before that day, which is too soon to put in a request. So we had to wait an additional week and a change to get our pod. But when the driver brought it out, he was very confused 'cause his facility works all five days of the week. Overall good.

They texted me a day or two before delivery, and then I got a call from the driver when he was about a half hour out. The pod was the perfect size and I got all my stuff inside.

I had a very disappointing experience with this company. From day one, I encountered issues and miscommunications. First, I was promised 30 days of storage at the drop-off location, which turned out not to be the case. Then, I was informed that I would receive a month of storage for free, but it was actually included in the bill. The most frustrating part was the delay in receiving my container at my new location, which was supposed to take 6 to 9 days but ended up taking over three weeks. To make matters worse, the flexibility for drop-off was nonexistent. I ended up having to pick up my belongings from their warehouse myself to avoid additional charges. The entire experience was frustrating, misleading, and not at all what I expected. I would not recommend their services.

I was moving, and PODS was the best option for it. And I like them. I got the size pod that was fine for what I needed it for. And I did most of the processes online, and I did a little bit on the call center, and they were helpful.

I used PODS for my move, which was only about 15 miles. And it was very easy to schedule the move. And the pick-up and delivery were smooth and streamlined. I made a phone call, and they said it would be there on this day, and it was there.

Getting a pod from PODS is simple and fairly straightforward. I had used them before when I had some flooring installed and got a pod for a couple of days while that was happening. For this particular occasion, I was having my house remodeled, so I had everything put into a pod for storage.

Our neighbor across the street had PODS, I asked about it, they liked it. Customer service was fine, no problems. The pod was picked up and delivered on time, and I was impressed with how clean it was inside and out.

The experience with PODS was fine, but it's expensive for the month. It's worth it if you need the pod for storage, but I could have spent $100 and put it in storage myself.

I did not have a good experience with pods, lacking, basic customer service. I scheduled a POD to be delivered, the day of the delivery I received an email stating my order has been canceled. I called and asked why, they said the card I had on file would not go through I checked the account in funds were available. I rescheduled the POD delivery, checking that particular account again to make sure funds were available and they were.

As a member of the military community, I was referred to PODS as a recommended moving solution. Unfortunately, my experience has been anything but satisfactory. I am deeply disappointed that a company recommended to the military community has provided such a poor level of service and transparency. I hope that you will take this feedback seriously and make the necessary improvements to better serve your customers, especially those who have served our country. The problems started with miscommunication regarding the pod pickup.

Pods made the experience of relocating way less stressful. Delivery and pick up went exactly as requested. The POD was in excellent condition and very clean... The tie down locations inside the unit made securing my items easy, while giving me peace of mind. Everything was found to be perfectly in place and undamaged upon arrival at the new destination. Let me also note the ability to leave it stored in a secured warehouse for an extra month took so much pressure off of needing to be in a hurry when settling in to our new place of residence. I definitely would consider using the service again if need be and would recommend it to anyone.

I went with PODS because I’d used them before to move from one place to another. Booking the pod was perfect, I booked it for a month, and the website was very user-friendly, but I liked that I was still able to talk to someone if I needed to.

I had an awesome experience with PODS. I heard that they do a good job and had good quality storage units, so I called them. We got the biggest pod for storage when we did some renovations. We could probably use three of them. It was almost brand new, very sturdy and weatherproof. The guy brought and delivered it, put it where we wanted it to be, and picked it up as we asked. It was pretty simple and worked out well. If I need another unit like that again, I’ll be calling them.

We stored our stuff for about 4 months. Scheduling was easy, and everybody that did the pickup and delivery were really good. Everything was just right. PODS was less expensive than getting an actual mover to do it, so we liked it a lot. It worked perfectly for us.

Getting PODS was fine. It was just exactly what I thought it was and using them was easy. There were no problems booking a pod online, so I didn't need to call anybody. Everything was perfect.

Everything with PODS from beginning to end was excellent, including the interaction with the customer service representative and the moving crew.

We've used PODS before, so we just decided to use them again. I did the process over the phone and the interaction with the representative was really good. The whole experience from the communication to their drivers was great. I had no complaints whatsoever and I would recommend them.

I had someone who was supposed to help me with the packing and moving of my stuff, but he pulled out at the last minute. Around the same time, I saw my neighbor using PODS and said, “Okay. Let me get PODS.” I used it to store my stuff for moving. It wasn’t long term. It was only sitting there for maybe a day or two.

PODS has a reputation. I see them everywhere. It is simple to use. The process of booking online is very easy, quick, and convenient. The price was average. It wasn’t spectacular, but it wasn’t cheap either.

I needed a 16 foot pod from PODS for storage during a garage move. I chose them for the convenience. I booked it online and the process was really easy. The condition of the pod was good and it was solid with no problems. I kept it for almost a month. We unloaded it and then stored it with their storage service. Then they dropped it off again when we needed it.

I initiated the delivery with PODS online. If it’s long-distance, you have to call. All the customer service was good. I would definitely use them again. It’s easy to use and cost-effective. I like the way that the pods are able to be delivered and picked up. And it was easy to open the door of the actual storage container. Their flexibility is another factor. If you need to change your pick-up or drop-off date, you could do that. The only price that is a little high is the monthly rental if you go over the 30 days. But the actual price to have it delivered, picked up, and moved is reasonable.

I bought a new condo and it was furnished so I didn’t need all of the furniture that I had. But I needed all of the living things that I had and there was quite a few after 42 years in the same house. The move would be 148 miles and my niece said that PODS would be the best way to go. The pickup and delivery were both fantastic. They were exactly on time. The people called in advance and notified me of what they needed and where they needed it, and we were able to accommodate both pickup and delivery. They picked it up one day and then delivered it one more day. I was quite happy with that, too.

All of the staff were patient, kind and helpful during the whole process. Using the POD made moving so easy and took so much stress off the whole family. Even during bad weather the pod people were helpful and understanding. Don't know how I ever moved before. If I ever need to move anything again I will definitely use Pods! Thank you.

I was very pleased with the whole experience. All stages were handled with professional care, and I was impressed with the reliability and punctuality of the process. We packed the pod ourselves, but I would recommend using your packing services. I have already recommended your services to my friends, and I would definitely use your service again should the need arise.

I would have given this review 5 stars - from the start PODS made everything easy and apparently transparent. The customer service was always good whenever I called the customer service line with questions, and the contract seemed clear. Pick up and scheduling were well communicated and they were right on time each time. The reason for the 3 stars is for the final delivery of the Pod. They held the Pod in storage for us until we got to our new home, and then scheduled the delivery date to the house. The contract stated the price for the final delivery, which was under $200. However, before deliver we got a final invoice for more than $700.

Normally I loathe moving, but PODS made it a breeze. They came on time with a polite and courteous technician and left the trailer so I could load up, then when I moved into my new place they came on time, worked with the staff at my senior residence and followed all the rules. Also showed up later in the day to pick up the empty container. I felt served and cared for. Extraordinary service and people! I recommend this company to anyone who's facing a move.

We had to move our possessions 1100 miles after selling our home and waiting for the new home to be constructed. We used cross country transport and storage of our POD for several months. It worked out perfectly for us. The customer service people were great in dealing with delivery/pick up issues. The drivers were also great. Very friendly and helpful in placing and giving loading tips. When we had the POD delivered, everything was in great shape. Overall, I was very happy with my PODS moving experience.

The experience we had with PODS exceeded expectations! From start to finish, after researching MANY other companies, they had the BEST prices, BEST options for what we were needing, BEST customer service accessibility and BEST flexibility! We could schedule drop offs & pick-ups at the touch of a button and the drivers were extremely kind, helpful and MADE SURE our things were transported & dropped off delicately & NOTHING was broken or damaged.... and that almost always happens when you use a service or have people come helpful! They treated our stuff like it was their own things being transported & that was IMPRESSIVE to me!!

We put my daughter's belongings into a PODS container in October 2023 pending a move into a new home. Due to some problems she was not able to move into the new home until March 2025. I paid about $3,400 in storage fees over 17 months in addition to initial pick-up and final drop-off fees. Overall the service was good, but problem occurred with the drop-off. The driver backed over the outside water shut off valve to her home which resulted in her not having water available. The driver was aware of the problem and even recorded the damage by taking pictures. Fortunately a subcontractor plumber for the builder was on-site at the time and was able to do a quick repair for $120. Because this was an emergency situation, I was only concerned with getting the problem corrected quickly, paid cash for the repair and never bothered to get a receipt for the repair.

Every experience we had with PODS exceeded expectations. We did a cross country move from Florida to North Carolina. We had no home in Charlotte at the time and needed storage services in addition to moving services. From the initial call to get a quote all the way through scheduling the drop off at our final location, every time we interacted with PODS, proper expectations were set, the information was accurate, but most importantly the service members we worked with were friendly, patient and professional. Moving can be a stressful process, but PODS provided some much needed relief because we trusted them and they fully delivered. I highly recommend PODS for any move whether local or cross country.

Ordering a PODS container is easy. They make it that way intentionally. They will deliver it whenever you want. After you order it and it's on its way, they start making a profit you your customer service goes out the window. Upon delivery, I asked him to put it in a location about 36" from my carport so the entrance faced the carport. Of course I had to sign a waiver that basically gives PODS permission to destroy your property without retribution... and that's what they did. Left a big dent in my barndo carport. C'est la vie. They did promise me a monthly military discount which they later reneged and said it was for the first month only.

Timely service. Updated info and phone notices were helpful. Product was as advertised. No other comments at this time. Have seen a lot of Pods containers in the area that I live in now. Overall good experience. Would consider and would recommend Pods to other people and family members. Goodbye from Florida.

Podzilla drooped my container in my driveway at the beginning of October, approximately two weeks after Hurricane Helene flooded out my house and the entire neighborhood. Four months later, Podzilla returned, while I was at work to pick up my empty container. The monthly transactions were seamless and the POD was a necessity for me and my family while we rebuilt our home. It was like having a second garage. There are many container companies out there to choose from, but I chose the original, the innovator of Portable On Demand storage! Watching Podzilla in action is truly amazing! Couldn't have made a better choice! Thanks PODS!!!

I was searching on my phone and looking at the different prices and PODS’ seemed reasonable. We used them for moving. We went from Stafford to Winchester and I would give an A+ across the board. Everything was very good.

I was caught between doing it myself or paying a full-service mover, and PODS was right in the middle. It was perfect, and we use of their 8-foot pods to move. I booked over the phone and the rep I talked to was very pleasant and helpful. The pod I got was slightly smaller than what we needed, but it was my daughter that was moving from Texas up here without actually seeing how much she had to move. It was a little bit too small so we left a couple of things behind. Other than that, everything else fit in there. The driver and I had very good interactions, too. I would use them again if I needed them.

We got an 8 x 8 pod from PODS. I called them up, got a price, and it was better than other ways, so that’s the route we went. The pod was big enough, but there were a few things that we couldn’t fit. We probably could have used a little more room, but the alternative was like a 16 x 8, so it’s a huge jump.

With PODS, it was awesome. I would absolutely use it again and recommend it. We had a great experience. We were moving, and it was through HireAHelper, with which we did not have a good experience.

We were buying a house down in Florida, but we still have this house in Massachusetts. I liked the fact that I could put stuff in the pod over a matter of time. I didn't have to hurry up and get it all there. And then when we were ready to definitely pass the papers and we knew when we were gonna be down there, I could have PODS take it down. We then could take our time unloading it as well.

PODS was recommended by a friend. They brought it, I filled it, they took it away. They brought it, I unfilled it, and they took it away. It was perfect. The price was a little high, but it was okay for the service. I expected things to be dirty but I was surprised by most of it. There were a couple of boxes that looked like they'd been in one area of the pod that must have been more open than the rest of it, but nothing was destroyed.

We had a water leak in our house, so we had to pull everything out while we remodeled. I know the PODS name and booked for storage online. It was easy. I wish it were cheaper, although I didn’t do any cost comparison. I was not here when they picked it up, but I was here when they delivered it, and the guys were very informative, very polite and explained everything. They were very engaged.

PODS was exceptional. I've used PODS before and they were good to me, and it worked out, so I used them again. They’ve had a pod of mine in storage for three years. It’s sitting in Florida, has survived three hurricanes, and my pod wasn’t damaged at all. Every time I called, I got the information I wanted, the delivery times were right when they said it was gonna be here, and none of my stuff was damaged in the pod.

We were remodeling our home and chose PODS for storage because it’s very popular. It’s the only storage company I know of.

I used PODS for their moving containers. I chose them because they had the best selection online and, honestly, we kept seeing their commercials. The price was reasonable, though it can always be a bit lower. The booking process went well. The only issue was that I had to keep calling each time I needed to reschedule a pickup.

I needed to move some belongings but didn’t want to drive a moving truck. So I decided to book with PODS. The booking process was done over the phone and everything went fine and the representative I spoke with was good. I’m totally satisfied. I don’t have any complaints.

PODS made my moving experience a lot less stressful. From inclement weather to nosey neighbors running the driver off the property, PODS had to pivot and change plans for my move. Not once was I charged an additional fee and they were very accommodating. My only suggestion for improvement would be more frequent communication when the driver is delayed.

We used PODS to move a few items from a home in Florida to Michigan. Customer service was good. The only issue was that the person I spoke with had very broken English, and there were kids in the background, which made it hard to hear what he was saying. That's more of an observation than a complaint.

I’ve used PODS when I moved from Hollywood, Florida up to Georgia. I liked how everything worked out with me on that so that’s why I went back to PODS when I was moving back to Florida. The booking was very simple. I called customer service and they helped me through it with the pricing and they explained everything that was going to happen. The delivery was simple. It was not too far from my complex and it wasn’t blocking anything. So everything went perfect at the delivery of the pods.

I used PODS for moving. I used them two years ago, too. They dropped it off then I had maybe three days to get it all packed. They picked up at a house in South Carolina and it was great. Communication was excellent. I wouldn't have gone with them a second time if I didn't think everything was wonderful. Highly recommend it.

I used PODS as a storage container because I recognize the name. I booked it online for my mother and my sister, and it was extremely easy. The drivers were good.

We contacted PODS a long time ago and spoke to a couple of reps during the process. The interaction with them was good. I got the biggest pod they offered, which was 16 ft. In terms of loading and offloading, that size was good because the driveway was smaller. But for transportation and storage, we preferred a bigger one.

I used PODS when my house got flooded with Hurricane Ian. Unfortunately, it flooded again with Elaine and Milton, and I had to have the walls replaced, so I needed a pod to put the furniture we saved. It was really easy booking the pod. I had no problems at all. I talked to a representative on the phone and she was very helpful.

We needed storage while renovating part of the house, so we went to PODS. Their pods are more spacious and the price was better than everything else out there. They were all right on time with delivery and pick-up. We didn’t have to wait around, so it was very good. We appreciated it very much. It was a really good solution to our six months of storage needs. That was very helpful.

I heard that when other moving companies get long distances, they deliver on their own schedule and people wait a very long time for their merchandise or belongings. But I didn’t want that, I wanted deliveries on my own schedule.