PODS Reviews

I got different quotes for my move. That was likely due to the changes I had to make. Most of my phone experience was very frustrating with long wait time while the staff checked on things. Most of the people I spoke with had very thick accents that were difficult to understand. My last call was to try to recoup an extra charge that I was not told about. Because of street sweeping on the day of delivery, I had requested an afternoon delivery. I was not told that I would be charged an extra $288! That last call had already lasted quite a while when I was put on hold while she checked something. After an additional 20 minutes of holding, I hung up. I have to say that all of the drivers were fabulous, and the staff at the Sacramento PODS storage were great. Phone customer service jobs should not be given to people that can’t be understood.

Great service. Was a great relief to have this service to move my elderly parents cross country. It put my mind at ease. Is nice to take things slowly and know it will get cross country with no damage. We appreciate all the time spent by employees to make sure this transfer went smoothly.

From the first call to the final pickup the service was absolutely wonderful! They kept to the schedule without fail. The drivers very helpful and polite and went over how to use. I am an elder person and that meant a lot to me! My choice to use PODS was first because my daughter used PODS to move out of state and raved about how simple it was!

We are in the process of clearing our house for staging to sell, and PODS was the perfect storage solution. We packed at our leisure and when ready, PODS moved the unit to our new address. It was a very simple and easy way to move our household items and still have total access to them as needed. I would highly recommend using PODS!

PODS was an excellent choice for us. PODS did exactly what they said they would and they were always on time. The drivers showed up on time and went right to work. They were very good at their job. They might not look super professional, but they are the best at what they do.

The price was comparable with other pack your own movers but I liked the idea that the POD could be dropped anywhere and then picked up. Everything went well and I was even able to access my POD after it had been loaded and moved to the warehouse. There was a miscommunication with the warehouse and they said everything was set to go but I had not called in a pickup request. The POD arrived late and went over the 30 days but POD was willing to not charge for a second month. Thank you.

The service was great as far as drops and pick ups, those that I did interact with were nice and professional. We ended up needing 2 pods, I think this is where they make most of their money, it was costly, but the convenience outweighs the cost, I will say though, IF there is another move in our future, we will hire movers!!!

The drivers handled the containers well safeguarding the items I moved. They were able to place the containers per instructions even in a small one car driveway attached to the neighbor's driveway. The staff I spoke to on the phone guided me with the move. They explained the breakdown of costs. They helped in getting some discount. Thank you.

Moving is no easy task. POD offers an affordable solution, timely and safe shipping. Very happy with the way this worked out. Happy happy happy. Good communication between delivery locations. The only improvement to their service would be to offer free lattes for life!!!! This is crazy.

Referred to PODS by a previous user. PODS were perfect for what we needed. We ended up using three 16 foot PODS. The drivers were excellent and placed the PODS in the exact spot to facilitate loading or unloading. Changes to plans were easily executed on the PODS website. If I had anything critical at all, it was the 12 foot PODS can’t be used on interstate moves, to be fair I didn’t estimate as well as I thought I did, but that’s another story. Our household goods arrived as scheduled and unbroken. Everything looked the way we loaded it. I never plan on moving again, but if I was it would be PODS.

Sorry I can't find my customer ID but I just have to say that the whole experience was amazing! They were on time for each delivery and pickup!. The guys doing those were courteous and efficient. They answered all my questions and made sure that the placement for the drop offs was where I wanted it. I will recommend PODS to everyone. It is refreshing to find a business that does what they promise and the price was very fair! Thank you!

We switched from a Upack reservation to PODS less than 2 weeks before our move date because we decided on a bigger container and Upack didn't have any. The reservation with PODS was easy, if thorough. They had the size container we wanted AND offered a Saturday pick up day (the day after the 4th of July) which was very desirable to us. We moved out of an apartment and had to fit the container into two adjacent parking spaces. The driver on the day found them without assistance and gave us pointers on packing. The whole things was picked and delivered on time as arranged, nothing broken. Once we emptied it they promptly came and collected it again. We have nothing but good things to say.

Great experience - so much easier and effective than I imagined! Thanks! The only thing is that I didn’t get payment receipts for the service. I’d appreciate it if I can get one. Thanks! Also, it would be great if you expanded to other areas - like Indiana! I was actually moving from Indiana but couldn’t find any PODS service going from there!

Moving is inherently stressful and during some of the process I found the need to have to reach out to customer service for help. Unfortunately the online portal does not allow chat function for Canadian customers which was disappointing. After calling the service number however my issues were sorted quickly. The actual pick up and drop offs of the container were hassle free.

I really appreciate the professional movers that I had. They arrived early. Did their job, placed my furniture where I wanted it. I originated in PA and traveled to TX. If I could give the movers a number it would be 11 out of 10.

I was having a garage makeover and needed to empty to entire garage. I was painting entire garage, epoxy floor and getting whole house water system. I found the ad and lined up the dates. I was excited because I could rent it for the whole month for a low cost due to a promotion. This was helpful and I would use company again.

The PODS customer service was absolutely excellent in every call that I had with them. They were helpful and kind in every call. The team was consistently great and should be recognized. Please recognize them using my phone and email provided--I am sure they don't get enough credit. The PODs dropoff, move, and retrieval were also excellent, timely, communicative, and kind. The POD was placed exactly where we requested at both dropoff and move. THANK YOU FOR GREAT SERVICE ALL AROUND! Moving can be stressful and we appreciated the great service we received to help alleviate some of that.

I had a great experience using a POD. Everyone, from the initial phone call to the delivery and pick up of the POD, was very professional. It was great to pack and unpack on my own time. I was able to carry items into my house and place them. I loved not having all of my stuff dropped into my house and then having to sort through it.

James was courteous and professional. Great service! We used Pods for a cross-country move of furniture, and everything went very smoothly. We will definitely use Pods again for any future moves or storage needs.

PODS charge me for an extra month that I did not use them. They were to move my pods the end of the month. They were not able to so because they couldn't, I would not be charged for the two days my stuff was in storage. Even after deducting it from my account I disputed it. Yet they say they didn't take it out but my bank shows that it was taken

We sold our condo and had to move the remainder of our stuff. We had used PODS in the past and had a good experience, but still compared their prices against other companies providing similar services. It didn't take long to see that PODS offered the better pricing and more sizes for containers, making our second experience as enjoyable as our first.

I had no prior experience with PODS, only knew of them from seeing the containers. But I had a specific need to clear a home of furniture without knowing when or where I would be taking it. Everything about the PODS experience was simple, efficient, reliable, and with no surprises. I found the price to be fair; making all arrangements for pick-up, storage, and delivery was easy. Trucks arrived on time, drivers called in advance, everyone was flexible in meeting my needs. I had occasion to go to the storage warehouse to remove some items (again, all arranged online) and the staff there were helpful and accommodating. I highly recommend - and commend - PODS and their people and operations.

By far our best way to make a cross country move. All of the experience was seamless. You make it so easy to monitor the move & make any arrangements needed for pick up/drop-off. I would use again & definitely recommend them for your move. It was easy for us to find companies to help unload our pod when we were ready to move into our new home.

The one thing I would change is the notification of when the PODS would be delivered/picked up. It would be great to know a little more ahead of time. It was hard to plan movers, etc on such short notice. Even a couple more days ahead of schedule would be helpful.

Customer service was exceptional throughout the move. It was a great option for me to fill the pod over time as I cleared out my home. They were able to send someone to help when the door would not roll up at my destination. Delivery and pick up were on time as promised.

Pods was a great company to deal with. The drivers on deliveries and pick up were professional and courteous. Customer service via phone were some of the nicest I experienced. I would use PODS again and I highly recommend rather than loading up a Uhaul and moving yourself to another city or state.

It was the best experience in my moving because as we know moving is very stressful. It was one of the best decisions l ever made in my moving. It took a lot of my stress off and it was reliable source from some friends. I would absolutely 💯 %. Recommend it to a friend or anyone especially because you can do it at your leisure.

Dear PODS thank you for being able for me in my time of needed and extra room. I was able to stores every thing I wanted to keep in the extra room. The wonderful things about PODS they show up on time and leave on time. Thank PODS for the extra room.

At first we were pleased with the discounted price and the ease of delivery. The problem came when we had to extend the pick up date. There was no discount on the Pod so it was a lot more expensive. After we paid for that, we got another charge for the Pod pickup. We didn't realize that was an additional charge. We were glad they were there when we needed them but I doubt if we will use them again.

I rented two 16' PODS for my move (local) and could not have been more pleased. From the delivery of the empty PODS, to the pickup and delivery of the full PODS to my new home, to the retrieval of the empty PODS every step was managed with precision, professionalism, and every person I worked with was GREAT! I changed the delivery and pickup dates of the PODS from my old house and even with this taking place right around a major holiday it was handled perfectly.

I could not have been more pleased with my experience with PODS. Starting with their customer service team (who was extremely helpful and nice) as they explained every step, including what charges would hit my credit card and when they would hit. There were no surprises, and everything ran like a well-oiled machine. I received notifications the day before the drivers arrived, to give me a window of time that the drivers would arrive, and the drivers called when they were on their way to let me know the time they would arrive.

“Everything Was Fine... Until Delivery Day Became a Disaster” I honestly thought I had made a smart choice by going with PODS. The booking process was smooth, the pickup went well, and I was actually impressed—until delivery day came around and the entire experience went straight to hell. First, the delivery arrived early but they refused to accomodate my request to have it delivered earlier. I am several requests with no call back. I had to call multiple times just to get vague answers and empty promises. Every time I spoke to someone, I got a different story: “The request was submitted and someone should contact you."

Great experience. Ceaser Q was an excellent driver/representative. Was on time and very professional. Would give many more stars!!! Very kind and got it done in no time with precision. He asked if there was anything else he could do...was so kind.

Deceptive Trade Practices. My emailed quotes (done on the same day) were much less than the final receipt and quote. Watch out as they try to say the discount was only good for the first month but that is not stated anywhere online or in my email. Online and emailed quotes say "Monthly recurring" charge and the Representative (3) try to ignore this completely to justify a large increase in their Monthly recurring charge. Bait and switch!

I would avoid using PODS at all times. They customer service is unhelpful, their delivery times are a guess, their C suite is unresponsive to outreach and they do nothing to build trust with a customer. Hours of fighting to understand when a POD is being collected, where it is, when it will arrive, when it will be collected... but no shortage of threatening calls to pay them money. There are other options - use those.

This has been the worse experience I’ve ever had with PODS for a move and I own a moving company and never had to deal with a situation like this. I have spoken to over 10 different reps and 3 “supervisors“ and no one put my request in for an earlier drop off and no one ever did it. I have been placed on hold for 30 minutes several times and nobody comes back to help me. The lack of transparency in regards to my personal items is very frustrating and unacceptable. This company quick to take payment but very slow with helping.

The first guy I spoke to from PODS wasn’t as helpful as I would have thought. He just read me their rates. I called back because I was looking online and got a different price. The second gentleman I talked to was awesome because he found discounts and really shaved some significant money off the original quote.

We chose PODS last minute to move from New York to North Carolina because the other service provider bailed on us because it was the holiday weekend. PODS also gave us a better deal. I had an excellent experience with everybody. Every time I had to contact them, there was somebody on the phone pretty quickly. They were easy to understand. Obviously locals, not outsourced, at least I assume. All the interactions we had were great. I had no problems.

The very first call I made with PODS was a little convoluted. But when I decided to place the order, it was very smooth from that point on. Everything was great. All the drivers, except for one of them, called to let me know when they were on their way. It was just that very first one who didn't call. But he called the other number that was on my account. That was fine because then I adjusted it in my portal.

My daughter used PODS in the past for a move, and she told me she had a really good experience. We did a long-distance move, from Florida to D.C., and it worked out well. The original quote was very competitive, and I was pleased with it. When we got to D.C., I called about having a couch moved to Pennsylvania. That quote was more expensive, which I didn’t like, so we didn’t do that.

I was moving so I decided to use PODS based on their reputation. I first contacted them online, and then I called and ordered a 16-foot container. One of the problems in moving is the container was advertised as enough for one to two bedrooms, and it didn't take that much. People should review the amount of stuff they’re moving and to see if one pod is going to be enough.

I moved from Santa Cruz, California from one coast to Conway, South Carolina. It's just inland from Myrtle Beach, South Carolina. I needed help with a cross-country move and I had fun booking the pod. The guy that I was on the phone with was an absolute doll. We had a good time and and talked about other stuff. It was a very pleasant experience.

I used PODS before, so I went with them again. Setting up with the rep was all done by phone and fairly easy. I moved from Florida to Delaware, and both the pick-up and delivery went flawlessly. They were there right on schedule and there was no problem at all. It took them about 15 minutes to set each pod in the driveway, showed me how to use the locks and open the doors, and they were gone. It was expensive, but knowing that moving is expensive in general, I’m not sure how they would compare if I hired an actual moving company. I would probably use them again if I had to move.

PODS is easy storage, nice, handy, and affordable. It was great all around. Pick-up and drop-off were great. It went perfect at both ends, no issues at all.

My experience with PODS was great. I called to book for moving and I got the 16-feet pod. The price was too high but I didn't have any choice. The customer service was very good though.

I have never written a review like this before but am shocked at the service I just received from Pods. I scheduled the Pod - it was confirmed, I signed the documents, entered my cc info, etc. Fully confirmed. I then scheduled long haul movers (and paid half of a large number) to move my stuff from where I am now, into the pod (based on when the pod would be delivered).

I've used PODS before. This time, I got the big one. I booked it over the phone and customer service was excellent. I had no problems. Pickup and delivery was perfect, and I didn’t have any complaints about the drivers. I would recommend PODS. It was cool.

I had a very, very good experience with PODS. Actually, my daughter used them before. The pick-up was a little late, and they left the pod here for a week. It was okay, though. I understood that, because they were coming from Memphis and they only service my area once a week. The drivers were great with communication. We stored the pod for like four months, and we had no problems. The pod was clean. The only thing was the cost since it was expensive.

The people who moved us thought that the best way to go was PODS, so they recommended them to us. That turned out correct. We needed storage for some of our stuff, and I gave them the time we wanted it. They stored the pods at their facility until it was time to move. I had no issues with customer service. I arranged everything over the phone, and they were pretty helpful.

I needed a place to hang my clothes after the fire and wanted something on my property for easy access, which is why I chose PODS. The pod was clean, but there were a few bugs running around. On hot days, it got extremely hot, so I realized I need something with climate control to make sure my stuff doesn’t get damaged. The staff were professional and helpful, and I have no complaints about them at all.

I needed some sort of container as my family and I moved about four miles away from where we were living. I had priced everything out with either a full-service moving company or similar companies like PACK-RAT. And it really just came down to the price when it came to PODS.

I was moving out of state, and because PODS was national, I felt that it was reputable to be able to move my stuff across a long distance. They were good and very easy to use. It was a 700-mile move and there was a lot of shifting which they mentioned. Everybody was really friendly during the pick up and delivery, and I was kind of worried about how angles and things would work, but they did it very easily. I used the medium PODs for storage too.

They brought the PODS to my house and we loaded it, and then they brought it to the other house and it stayed there until we were ready. I got the biggest one they had as far as for a home move, but I could have gone a little bit larger. I actually moved everything in the house. The price seemed to be fairly reasonable. I had a little bit of trouble booking online, so I had to finish up on the phone. As far as the pickup and delivery, both cases were excellent.

I was renovating and had to move some stuff out, so I kept a pod in my yard. I used PODS before, and I was very happy with their product and the service. It could have been a little cheaper, though, because I didn't have to go far with it. When it came time for the pick-up, the guy was excellent. The yard was wet and it got stuck a little bit, but he knew exactly what to do. He put forth a hard-working ethic to get that pod. I even tipped him $10.

I saw a neighbor had PODS and it seemed the easiest way to move. And it was indeed the easiest way. I did it all online. I was on the phone with an attorney when they came to deliver to my new house and my car was in my garage. My mistake, I had them park in my driveway. But the driver was able to fit in there and it was tiny, so that was great.

With PODS, everything got here perfectly in one piece. The people were great. Nice and polite.

The PODS experience has been nothing short of frustrating and deeply disappointing. The website is bulky, unintuitive, and barely functional. After waiting over an hour to speak to a customer service representative, I was logged out within a minute of finally getting connected—without resolution. Payments were withdrawn well before the scheduled dates, sometimes weeks in advance, without notice or consent.

Terrible- Email confirmation delivery said 11-2, clear instructions of driveway to use and they put in nearby parking lot spot, not driveway- As I was planning to be there before 11 to help ensure spot is correct but they delivered TWO HOURS EARLY, I had no time to get there before they left. Cost me time and money for movers to trek across parking lot. Called/chat utilize to resolve issue…. Just nope, not an option to move where I asked and not an option to compensate for movers' added cost. Terrible.

I used PODS to pack up our garage, store it for about three weeks, and move it to the new house we bought. I’ve used them before around 22 years ago when we were moving from Alexandria, Virginia to Phoenix, Arizona. We also used them to declutter our house to put it on the market and it worked out really well for us that’s why we used PODS again.

Had an awful experience. They were late for the pick-up. I waited 6 hours and had to pay movers extra. Then at drop off the day of they cancelled "driver's opinion"! They did not tell me they cancelled, it was just when I called them to ask where the pod was. This was a cross country move so all my stuff was in that pod that I confirmed for weeks then days before to drop off. I had to end up renting a uhaul the following day to get my stuff out of storage. They said they would investigate, weeks went by only to tell me they could not drop off the container in the space provided. Sure enough I find a 16 ft pod in the very place they said my 8ft pod could not be dropped off.

PODS was the least expensive option and well-suited for my small load as I planned to travel cross-country. My items needed long-term storage, which made PODS a practical choice. The booking process was more straightforward once I spoke with someone directly, though I initially started online. The delivery of the pod was quite memorable—they handled everything very efficiently. I also got into the pod one time. They pulled it out so I could get what I needed. They were very good. The cleanliness and quality of the pod were excellent. Using PODS is a good way to go, especially if you have to have storage so that you know it's all in one. My stuff was in storage from March of 2024 until June. I was building a place so it took a while.

I went with Pods due to their cost-efficiency, which aligned with a timely sale that coincided perfectly with my company's relocation. Initially, I faced a minor snag with online booking, particularly since my move was a short distance but crossed state lines. The system indicated delivery couldn't be completed at the destination, but customer service resolved it smoothly. The representative was exceptional, assisting me not only by sorting out the booking issue but also advising me to allow more pickup and drop-off time.

The process with Pods began smoothly with an intuitive start online before switching to direct assistance. I opted for two of their largest containers, and the whole delivery process was seamless. They were consistent with their procedure, providing details and arrival windows via email, and ensuring everything ran according to plan during pickup and delivery.

I needed flexible moving storage and discovered PODS online. I was impressed with the convenience they seemed to offer, and our interaction with their customer service team when booking over the phone was smooth and efficient. The agent we worked with was knowledgeable and communication was excellent. When the pod was delivered, I found it to be exceptionally clean and it seemed sturdy, though I’ll know more once we retrieve our items out of storage. It looks great though.

I chose PODS because I like the idea that I could take my time about loading them up. Quite a few people in my neighborhood were remodeling or moving and had PODS on their front yards, and that's where I got PODS from. My decision was reinforced by positive feedback from others in my neighborhood, which ultimately influenced my choice to go with them. Booking a pod was a breeze; I just specified my requirements and selected suitable dates from the given options. I truly appreciated having control over the schedule.

Paid PODS for a year of storage and as near as I can tell they lost my pod. I have been trying to get my pod back for over a month. They just lie to me time and time again. Original delivery was to be June 19th, I am still trying to get on July 29th. NOT ABLE TO TALK TO ANYONE IN THE US. They say someone will call but appears to be just another lie.

Really enjoyed our experience with Pods. We had three containers that were handled with complete ease on both sides of the move. Had them store our possessions for two months and everything was smooth. Will use again for sure.

Zero stars if I could. I packed my pod and it was set to leave the original location on July 1st and be delivered to the new location on July 14th. On July 13th, I received a delivery window, on the 14th the driver called me to say he would load up and come to me next. Hours go by, nothing. I call the driver- turns out the warehouse didn't have my POD and the manager informed the driver NOT to call me and tell me. The manager didn't call me either. Oh, and my POD was still in the state of the original location and had never been transported. No one was going to tell me! I spent over 4 hours on the phone the first day and another 2-3 hours with customer service for the next 4 days after. Utter chaos. Stay away. Terrible. Your sanity deserves better.

My troubles started when I made my first phone call to get an estimate from PODS, I wanted to compare them against pack rats. I decided to go with pods and so the gentleman helping me asked me how much stuff I had. I told him I had a three bedroom home with a lot of stuff in it and two large sheds stuff to the ceiling with boxes. He told me that one pod should be fine. I’m not even sure what size he had in mind but the biggest one I’ve ever seen surely could not fit all my stuff. He told me, "Oh no, you would be so surprised to see how much they fit in one pod."

I was completely satisfied by my experience with PODS and would recommend them to anyone I know. They were professional and timely. The service was fairly priced and they identified several options to save me money when I was considering their services. I have absolutely nothing but praise for them and would use them again without hesitation. Well done by all involved!

I love that I was given a set price on my storage Pod and it didn’t change. Pods delivered my pod on time and I stored my personal belongings for 2 1/2 years. I love that they call me when they were in route and 3 minutes before they reached my location. My belongings was in tack. My storage was exactly as I stored it. I had a great experience. 💙💙💙 Thanks 🙏 so much.

DO NOT USE THIS COMPANY! If I could leave no stars I would. My 70 year old mother in law ordered a POD. The contract stated a certain date to be picked up and delivered to new house. This company changed the date and gave her less than 24 hour notice. We traveled from MS to PA to help her move and they now will not be delivering the POD until after we have left. They breached the original contract and refuse to compensate her in any way. They also have it scheduled to be picked up the SAME DAY. So she will only have a few hours to empty this POD on her own at 70 years old. This company is terrible! DO NOT USE THIS COMPANY!

Pods performed as quoted. Trucks delivered pods on time as set up on the quote. All the equipment was in very good shape and well maintained. This is the second time I used pods to move with no problems either time. Both times nothing was damaged in the move. Very good service.

I've used PODS in the past and was very satisfied. This time though, has left a bad taste inn my mouth - why - my PODS was scheduled to be delivered on the 23 of June.... I made multiple calls to your phone number and at first the driver said she was getting my container for delivery that morning.... All of a sudden it's 2 in the afternoon and after multiple calls to PODS not only could anyone tell me where my unit was, none of those I spoke with seemed very concerned.

PODS has delayed my container drop-off by 9 days, leaving me without access to my belongings during a critical time. I've contacted customer service at least six times, but no one has been responsive or helpful. To make matters worse, their customer portal isn't working either, making it impossible to get updates or manage the situation. This delay has caused significant stress and unexpected costs—who will cover the hotel stay and the non-refundable moving labor I already scheduled? Be aware: their service is “subject to availability,” which seems to be a blanket excuse for delaying deliveries indefinitely. I trusted PODS for a smooth move, but unfortunately, the experience has been anything but. I would strongly caution others to consider alternatives.

We were thoroughly pleased with our Pods experience. We order a 12 foot pod for storage during our remodel. Everyone from the original customer service rep to the final pick up driver were super nice. The value was fantastic, it really helped us. I highly recommend Pods.

After numerous corporate moves, we decided to use PODS for our 8th home. We needed three (3) large 16’ containers and the move went flawlessly. The local PODS team in the Chicagoland area were very experienced and understood the logistics involved with scheduling - delivery and pick up of three containers, one after another. We also had a great team in the Minneapolis area for unloading after our belongings were in storage for several months. Great Overall Experience!

Happy with my pick up, storage and delivery. They did what they said they would do. Nothing was broken. PODS was on time for their pick up and their delivery. I would use pods again and would highly recommended them. The delivery driver also stood out as he followed very specific instructions when I was not at my residence when the pods were delivered.

Moved from Texas to Oregon. Obviously best price you can get for a move...I don't know if anyone could really beat it unless you use UHAUL. Whenever you call or message, you WILL be talking to a call center person who won't know anything about what you are calling for. Trying to call for an issue means hold times are VERY LONG, both on the chat and on the phone. I was told the move from state to state would take 5-7 business days originally.... then was told later, when pod was en route, it would be 12-14 days.

Our experience with PODS from the start to the end was excellent. Customer service was stellar. All of the reps were kind and thorough. We had a out of state move without an initial end address. I even made changes to the final delivery. Everything went SO well. PODS also recommended great partners to load and unload the POD. We didn't have one broken item. I highly recommend PODS and will definitely use again for a future move!

The gentlemen you delivered and picked up my PODS were fantastic. Also the movers from Pack & Load who assisted me in unloading were fantastic and professional. They went beyond my expectation. They completed unloading quicker than I thought it would take. They assisted in placing my furniture where I needed to be placed and helped me put together my bed.

We used a POD to move our daughter from Glendale AZ to Austin TX. Everything went great. Was very smooth. Deliveries and pickups we exactly as planned and promised. Communications were great. Would highly recommend. This was a great way to move. Only item that didn’t go as planned was they dropped off the POD at the new address and we had it unloaded in a short time and it had to sit a few days until the scheduled pickup, but that wasn’t anyone’s fault.

I rented a pod for 6 months and then had PODS move it several states away. It was a very good experience. Everything stayed safe and sound, nothing broke, pickups and deliveries were all on time and professional. I would use again. The pricing was good too, it was really convenient.

My experience was where I would do it all over again with PODS. They constantly communicated with me. Gave me my times and showed up. My contents were all intact when delivered. The drivers were professional and clear. My pod was clean when it was delivered. I would strongly encourage anyone to use PODS.

I used a Pod to ship furniture out of state. The entire experience was very professional and flawless. The drivers were friendly and helpful and most importantly, in contact with me. You need to answer their helpful emails and texts with confirmations on each step. If you need help loading they send referrals for labor. They provide helpful videos for loading and can even ship packing supplies. Phone support is there if you need it. This company is run very well.

I will never use this company again. They moved my pod across the country for x amount of money and six months later I want my pod (that was in storage) to be moved back (long story) and they want 3x!!!! for no real reason. Their ** customer representative was incompetent. After getting a quote for the move of the pod I called to tell them to move it and what should have a been a 2 min. call turned into a 90 minute call of waiting while they were plugging things into their system, what is there to plug-in? Long story short, once you put your belongings in their storage they hold it hostage for 3x costs. I will never use this company again.

Do not use PODS if you want a low stress moving experience. It does not matter the number of times you call customer service or have issue tickets submitted, they will charge you the full amount and put you through a customer service loop until you give up on trying to resolve your issues. Want your weight tickets on time? Too bad. We forgot to weigh it! (It took A WEEK of phone calls for someone to finally tell me the truth.) Want a notification when they are coming to deliver or pick-up? Sorry. Ordered a lock? We forgot it but will still charge you.

Avoid PODS if you value honesty and reliable service. I rented a PODS container, stored it at their facility, and was assured multiple times that delivery to my new home would not be an issue — a move of less than 100 miles. Now, PODS is refusing to deliver, claiming they “no longer service this area.” Their own representative admitted this area was previously serviced when I stored my container, but they’re now forcing me to either drive back to the storage facility and unload everything myself or hire movers at my own expense. It gets worse: Their local phone number is disconnected, The address printed on my contract is incorrect, Their website says deliveries outside normal areas can be arranged by calling a number that doesn’t work, And I’ve found dozens of other customers with the same issue.

Very satisfied with the PODS storage solution of three 16' PODS on our property while we completed a gut renovation of our home. Very smooth service from start to finish. Comfort knowing our prized possessions were close but safe. Special praise for customer service who made this task so painless. Thank you and highly recommended.

Outstanding from beginning to final pick up of empty pod yesterday!! Moving is a stressful ordeal. PODS made it easy and I was impressed by all the updates and communication. The hero driver is Steve!

Great job from the initial setup, delivery and pick up. Shout out to Steve in the Saint Augustine/Jacksonville market for his ability to deliver the pod to my driveway that was a tough placement. Professional, supremely helpful and courteous. Highly recommended!!

PODS was totally awesome. Everything was great with the booking process. Everything worked out fine.

I had a horrible experience with PODS. I scheduled my delivery for July 12th—a date I had locked in all the way back in February. A few hours before it was supposed to arrive, I got a call saying it was delayed due to "unforeseen circumstances" and rescheduled for July 16th. Then, on the morning of the 16th, I got another email saying it was delayed again—this time to July 18th—with no explanation. Both delays were blamed on “unforeseen circumstances,” but that’s completely unacceptable to happen twice to the same customer, especially with almost no notice either time.

BEWARE!!! Would NOT recommend! On the initial call and setup you are told you have 30 days to fill, transport, and offload your POD. I was told my transit from NJ to TX will take approximately 4 days which is part of your 30 days. When I called to setup the transit I was then informed it would now take 13 DAYS!! This caused a problem as it fell on the last day of the 30 day rental. Keep in mind there is a 3 day grace period, but if the third day falls on a Sunday you lose that day. PODS decided to give a discount to then apply the same fee for keeping it until Monday. I was told if I am able to empty the POD and schedule pickup before Monday, I would get some money back for their mistake.

I needed PODS to transport my belongings from a house that I was selling to a house in another state that I was moving to. The booking process was pretty easy. I had questions during the process and they were answered. So, I knew when the pod would arrive and picked up, and when payment would be taken out of my bank account. I also knew when they would arrive at the new place. Putting that scheduling together was important.

I've had friends who've used PODS. Initially, I found it easy to book online, though getting a quick and accurate quote was a bit of a challenge. I had to provide a fair amount of information or call directly to finally get a satisfactory quote, which seemed more efficient than going through the website alone. The overall experience with pick-up and delivery was smooth. However, a word of advice for future users: it's beneficial to schedule both delivery and pick-up at the same time. I didn't do this initially, which resulted in delayed pick-ups that were not convenient, although this was partly due to my own oversight in planning. I had a good experience and have already recommended PODS to a friend.

After encountering an issue with U-Haul, where I was dissatisfied with their containers, I decided to call Pods for my storage needs.

I connected with one of Pods' representatives to set everything up. When it came to selecting the size of the pod, the team was helpful, guiding us through the options. The pod was spacious enough for our needs.

A neighbor had used PODS. I appreciated the personable assistance when setting it up, as I chose to speak directly to a representative rather than using the online method. I requested a medium-sized container, around 12 to 16 feet, and it perfectly suited my needs. The pod is already there.

We were in the midst of transitioning from one home to another without having identified our next location yet. PODS allowed us to store our belongings temporarily and move everything in one seamless sweep, without the need for a rental van or unloading and reloading possessions multiple times. They picked up our belongings, stored them until we were ready, and delivered to our new home when we called.

I moved from Florida to Pennsylvania and chose PODS primarily for their convenience. I needed moving services and opted for their 16 ft container, which turned out to be just the right size. We made sure everything inside was secure for the journey, mostly using ropes, but overall, it stayed put and arrived without issues.

I needed a pod to store stuff from my garage so that I could have the inside redone and PODS was offering a sale at the time. Also, I found it difficult to locate other companies in my area with competitive prices or availability. My search online led me to about three or four alternatives, but few served my area, and others were simply pricier.

I used PODS for both moving and storage services to help with my relocation from Florida to Kentucky and the process was appealing due to its simplicity. Arranging a quote and setting everything up was straightforward, which was exactly what I was looking for.

The men that dropped off and picked up the pods were great. There was a third man but didn't his name. Thank you to Etson F and Steve. Also the staff on the phone was very helpful. Answered all my questions.

I picked Pods for our recent move, where they delivered a pod to our home. We packed our items into it, and they transported it across several states. The entire process was smooth. Packing the pod was easy, and though there was a little bit of shifting, it was due to how we packed. Upon its arrival, everything was mostly in place.

I went with Pods for both moving and storage services, and I had a very positive experience. When comparing Pods to traditional moving companies, both were essential, but Pods stood out. The rep who helped me set things up was excellent, providing top-notch customer service. Overall, I would recommend Pods to friends or family looking for reliable moving or storage options. Everything from pick-up to delivery was seamless, and their pricing was just right.

My brother told me about PODS when I needed services for both moving and storage. I initially attempted to book online but ended up feeling more comfortable doing it over the phone. Speaking to a representative wasn't easy at first, as they were based overseas, which made communication challenging. However, after some back-and-forth to clarify things, everything eventually got sorted out.

PODS LEFT ME STRANDED!!! They refused to deliver to my final address which was in the same state where they were storing my items and was under 100 miles away. I was told "we do not deliver to that area, you will need to hire a moving company with a truck to come to our POD storage facility, unload your items into their truck and have them deliver it to your home." Never, at any time, in any of the conversations with their representatives, was I ever told that there were areas they would not deliver to. IF they had mentioned that in the first call, I would not have hired them for my move from Florida to Georgia. I explained to them that this was putting me in a stressful position because I am elderly and disabled, but they did not care. BEWARE!!

This Company's Incompetence is profound. They lost my container with all my components inside. Currently, I am being told my container arrived at a facility that does not even exist. There is a complete disconnect on all the moving parts that occur when you move. I paid for services I did not receive and haven't heard back from anyone about being refunded. I ordered a feature they offer called city service for +500$, and I paid for a mover, 50$ an hr to help me unload my container. The container never showed. I completed wasted a whole day and paid for a mover that sat in his car and waited for my missing container to arrive. Do yourself a favor and DO NOT USE THIS COMPANY. Complete trash.

I stumbled upon PODS and decided to give them a try following some positive reviews. My initial interaction, about a month before booking, convinced me to proceed due to the clear and useful information I received. Booking with PODS was simple, and when it came time for the actual service, it was remarkable. The technician was impressive, showcasing professionalism and excellent communication skills making the whole process seamless.

I noticed PODS frequently and read positive reviews, and it seemed like the right choice. My initial contact with their representatives was remarkable—the staff was very informative and pleasant, making the process smooth. It really stood out to us that they were timely and fulfilled our order exactly as discussed.

I used PODS for my recent move from Colorado to Alabama. The scheduling process was straightforward and easy at first. However, whenever I needed to make changes or discuss details, reaching customer service was a challenge; it took about five minutes to connect with an actual person. They encouraged texting, but responses took over an hour, which felt inefficient. Despite this, the team always addressed my concerns and fixed any issues.

From the get-go, their service made the experience manageable. They provided a clear explanation of the pricing, and the process was seamless from the moment I ordered. The notification about the delivery was prompt, and my experience leveled up as college students helped with loading. Once everything was packed, the PODS team picked it up swiftly, which was immensely convenient as I had already relocated to Virginia.

I used PODS' services to move some items from my house to my daughter's house. Although I initially set it up online, I eventually spoke with a representative, which went smoothly. I've used PODS multiple times, and it's always been an easy and seamless experience.

PODS answered the phone when I first called. No other company would answer the call. PODS did, and that made all the difference. I needed three different PODS delivered at staggered times, and the phone representative was super patient, staying on the line for almost two hours to help me out. He was awesome and guided me through everything smoothly.

I used PODS to help move my mother from California to Virginia, mainly because it was the only option I was aware of at the time. My overall experience was quite positive, though not without a couple of hiccups. Initially, the entire booking process was smooth, and communication seemed efficient. However, when it came time for the delivery in Virginia, the pod did not arrive on the scheduled date, and there was no cancellation notice. This forced me to reschedule and incur an additional fee of $289, which was frustrating since the mishap wasn't our fault.

I was referred by POD to a reportedly reputable moving company and informed that if the packing took less than 4 hours, I would be refunded part of the 800.00 charged. They were done in less than an hour because I had done all the work, and it was just a matter of stacking the boxes in the trailer. They did not honor the agreement. Buyer beware and also note that if you are one day late on pickup, the company will charge you the entire month's storage fee. I have since found more reasonable and less expensive storage/moving resources. Lesson learned.

This was the second time we used Pods for a major move. This move went smoothly both in San Jose, CA and in the Frisco TX area. Drop off & pick up of pods was as scheduled. And the driver waited to be sure we could open the back of the Pods before he left since the driveway had a slight incline. This was vastly different than our first time around in 2022 when one of the Philadelphia area locations had scheduling issues and an empty pod was left for many weeks after we had moved. My experience is to schedule exactly the # of pods you need and the exact delivery location and dates without changes - this is how the system works best. And the quality of service varies by the local Pod location. Grateful for the McKinney & San Jose crews who did a great job this time around.

The experience with PODS' customer service when setting up the service was commendable. I have no complaints at all; in fact, I'm quite satisfied. They were a bit more affordable than another company we considered, and the service was impressive. The scheduling, timing, website interface, and overall communication were all handled very professionally. I would recommend PODS to others based on this experience.

When we were moving state to state, PODS was the easiest and most affordable option. Setting things up with them turned out to be a great experience overall. Their customer service was commendable and the delivery driver did a good job. Communication and timeliness were above par from start to finish, which left us very satisfied. While I encountered a minor hiccup with utilizing the app and portal, calling in proved to be a quick and efficient fix.

I recently gave PODS a try for an in-town move, and I appreciated how smooth and straightforward everything was. Booking started online before I switched to talking with someone on the phone to arrange quotes for a long-distance move. The in-town experience was easy and reasonably priced, but I found the long-distance option to be too costly, prompting me to choose a more budget-friendly alternative for that portion of my move.

My overall experience with PODS was fantastic. The delivery driver was prompt, and the customer service I received was top-notch. I felt well taken care of every step of the way.

This company has been nothing to accommodating!! Brought the pod to my house, parked it on a dime, gave me time to load it up. Moved it to my rental until my house was ready. Then moved it to my house, gave me a few days to unload it. Then came over for the final pick up. I would use this company again in a heartbeat!! So respectfully of my property and very professional.

My experience was when you set up an order/contract it will be with an English 1st languge representative. When you go to schedule pickups and deliveries - English isn't their 1st language. All were friendly but some were easier than others to understand. I did not use a phone app for my Pod business as I prefer my PC. That being said I consider myself PC proficient and have many accounts to deal with online HOWEVER I found the "online" account much lacking in my ability to see an ongoing tally of costs per month. I only found PDF downloads to see previous transactions. Maybe I couldn't figure it out. I certainly tried.

I had an outstanding experience with PODS and wanted to share it with others considering their services! Everything about working with PODS was professional and efficient. Their booking process was straightforward, and their customer service representatives were knowledgeable and responsive throughout my entire move. The delivery team arrived on schedule and was incredibly courteous. They carefully positioned the container exactly where I requested it, making sure it was accessible for my moving needs. The container itself was clean, secure, and completely weatherproof.

Beware of surprise costs. PODS will make a boneheaded error and make you pay for it. Here's what happened: Moving from NC to Ohio, and we needed to pack up our things early, before we'd had a chance to find and buy a home in OH. The delivery, packing, and removal went fine. We had told the PODS folks we were buying a house in the Cincinnati area, but didn't have an address yet. They said no problem, and shipped the container to a storage facility in Lexington, KY.

I was pleasantly surprised by the customer service of Pods, which was notably personable. They primarily communicated with my wife, whom they treated with the utmost respect. For me, ensuring she and our grown children were treated well by any service provider is crucial, and Pods excelled in this regard.

I discovered PODS while researching online for moving options, and I found the moveBuddha website to be quite helpful in comparing various services like U-Haul, containers, and traditional movers. My experience with PODS was outstanding. The customer service was exceptional, and the delivery drivers were impressive. I used two 16-foot PODS for my move, which involved multiple drivers for dropping off the units, picking them up, and delivering and then collecting the emptied containers. The whole process was seamless. I'm more than happy to recommend PODS based on this experience.

The booking process with Pods was straightforward. I initially started online, and follow-up phone calls made the entire experience seamless. When it came to the drop-off, the recommended pod size was perfect for my needs. They also referred reliable movers, which was a great bonus. The delivery was punctual, as promised, within a 3-hour window, and the pod was clean and sturdy. I've recommended Pods to friends and family due to their reliability and commendable service.

PODS delivered the service on time and picked up as requested. The overall cost seemed reasonable, and I had no issues with the service. I would recommend them based on my experience.

PODS promised to deliver my furniture to Florida on a specified date, and they provided a timeline agreeing to meet my specific schedule. This planning was spot-on as everything was delivered in perfect condition and right on time. I attribute some success to my packing skills, but the reliability and service from PODS were commendable. Their drivers were punctual, and nothing was amiss. I couldn’t have been more satisfied with how things turned out, and I highly recommend their service to others. If needed, I would unquestionably use them again. The customer service and service quality merit the highest praise across the board. The pricing was reasonable and competitive with other options I considered. I also accessed their MyPODS website to check my information and watch instructional videos, which was user-friendly and helpful.

I used PODS for a cross-country move spanning approximately 2,500 miles and I was really impressed with their service from start to finish. The communication was excellent—they kept me well-informed throughout the entire process. They delivered the POD right at the beginning of the scheduled time window, which was very reassuring. Additionally, they were prompt in picking it up during the early part of the designated slot. Overall, the experience with PODS was fantastic. I didn’t encounter any issues, and everything went smoothly.

I used PODS for storage during a home renovation project. The entire process was smooth and efficient. The pickup and delivery were seamless. The driver did the pickup so quickly that I missed him, and then during drop off, he was extremely pleasant, friendly, and quick as well. Interestingly, it was the positive experience my neighbor had with PODS that initially drew me to the company, and I'm glad I chose them.

PODS - you need to do better. Your customer service is terrible. I found it impossible to get a quote. I went to the website, entered the from and to zip codes. Next screen: "We’re preparing your quote but we need your email so we can send it." Next screen, "Your quote is ready but before we can send it we need your phone number." Next screen: "Oh and we need your first and last name." Next screen: "Your quote is ready but now you have to call this number." I called the number and it was obviously a call center. The person on the phone, who was difficult to understand, wanted my address, phone number, name, everything again! I was not comfortable giving that information and asked if he could please just give me a ballpark based on the distance and size of the container. It’s not rocket science. 8 ft container going from here to there. Approximately *** dollars. He put me on terminal hold. I never received a quote.

WORST CUSTOMER EXPERIENCE EVER. I will never book with PODS again and advise others to do likewise. Oliver in “customer service” is terrible!! Couldn’t answer my questions. Wouldn’t honor the original deal made when booking (they promised a free first month rental but I was charged for it on delivery of the unit). Refused to transfer me to ANYONE else who could help. Kept repeating he was Costa Rican and laughed at my request for transfer. I told him his personal information was of no concern of mine and he told me that I should care that he is Costa Rican. Did not help at all.

I am very happy with the entire experience, from the timeliness and professionalism of the drivers, to the cleanliness of the container, to the lack of ANY damage to the contents. It was exactly what I had hoped for in our move, and why I went with PODS over a conventional mover for everything but furniture.

Everything went well except needing to make last minute changes locally (Hawaii). Not having access to the local people and not having 24-hour access to the national office made for some stressful moments. I would recommend changes in order to have the ability to contact locally or on weekends/evenings - especially since moving is often across multiple time zones.

Great experience with my first time using PODS. Price was competitive. It was dropped off and picked up at scheduled time with no issues. Customer service was very helpful to answer questions and give a quote. Everything can also be done online if you don’t want to call. Choose your date as far in advance as possible for POD pick-up unless you’re flexible.

We used 2 pods for moving. We had to store them for 6 months. Every employee we dealt with were extremely helpful and answered all questions. Everything arrived intact and nothing was broken. However, we did use our own choice of packers. They were helpful after the pods were delivered we had trouble opening them and the driver was very courteous and helpful. Would definitely use them again if we moved.

We were very pleased with the service we got with the PODS company. The initial phone call and set up gave me all the information I needed to be confident in hiring this company. The delivery and set up was easy and convenient. All the delivery drivers were very professional and courteous. The on-line updates, text messages, and phone calls came in a timely manner. I would highly recommend PODS.

When we decided to move from Seattle to Las Vegas, we decided it was going to be DIY to keep the cost low but were somewhat concerned about the logistics. From the time I had my initial conversation with PODS, everything went smoothly, and all the timelines were executed flawlessly. What made the experience greater was they partnered with Pack & Load Services to help load and unload our Pod. Without them, the whole move would have been full of anxiety. I would highly recommend PODS for their moving services; it's not full service but the value that we received was worth it.

Brewster ** did a great job contacting me and was right on time. He had great customer service and was very friendly. He was extra careful to make sure that the pods tires stayed off the grass and placed the pod in a perfect location. I have had good experience with all the pod drivers. Were very polite.

Ricky was awesome and so accommodating. Highly recommend using PODS again! Made moving easy and painless. From start to finish it was simple and stress free. As much as I hate moving I would do it this way again for sure. Great customer service even in tricky positions. Highly recommend!!!!

We had a very simple "move"- take one roomful of furniture out to the POD, and move it back in ~2 wk later. Everything went great - Chris, the tech who delivered & picked up the POD was an absolute gem. My only beef is that PODS only delivers/picks up from our community 3 days/wk. Also, I thought the price for what we needed (admittedly sort of unusual) was steepish.

I used PODS on the recommendation of a friend and could not be happier that I took her advice. They helped me find an excellent group to help with loading and unloading my PODS (BIG shout out to THEM MOVERS - especially Chris & Joe!) I used a box truck mover on my last move and it was a disaster. They upped the price almost double when they arrived. Boxes were lost or stolen and furniture and items were damaged/broken. There are no such worries with PODS!! Communication was excellent. They do what they say they will do when they say they will do it and there are no hidden fees. Your quote is exactly what you pay. I will never use another mover! PODS has earned my trust and all future business.

PODS is the best way to move. Their prices are fair, the workers go above and beyond to make sure you get what you need. My POD spent a month at their facility and everything was in great shape when I had it delivered to my new house. Compared to renting a truck PODS takes out all the need to drive and their professional drivers have no trouble putting your pod where ever you need it. Customer service worked with me when ever I had an issue and helped me solve it. This company is great and I would highly recommend!!!

PODS has made our cross-country moving experience so much easier! We appreciated the whole team's professionalism, punctuality, open communication, and effectiveness. We set everything up in one phone call. It was great having the opportunity to load the container for a week and unload for several days without having to drive anywhere or haul the things. Nothing broke, the pricing was transparent from the beginning, and we had an overall-smooth experience. PODS are definitely worth it!

Overall good experience as we started with a 8’ container in early January for storage and then added 2 16’ containers when we moved at the start of May. Your Conway SC office/drivers were great. Followed guidance, call ahead well before the delivery. Great service. The Greenville NC office/overall were not that great. Poor communication, did not call until they arrived on the first day and on a few of the follow up services, placed in the wrong location, and drove off my drive away leaving ruts and going over a rose bush. Called customer service the night prior to first placement in NC. They did not relay any of the instructions to local office. We did not close on our property until that afternoon and could not place the unit until we actually owned the property. The unit was placed early and previous owner was upset and raised an issue.

The Pod method was great. We had our on movers to pack the pod for departure location but used a Pod recommendation for the unpacking. The drivers were awesome and timely. The unpacking movers were efficient and meticulous! The only improvement area would be in the "night before email notification". We didn't receive the emails for the last two Pod interactions... Although the window did show the day of on the MyPODS website and the drivers always gave us at least a 30 minutes heads up.