PODS Reviews

This was one of the best experiences of my life, From the first call to inquire about rates to the final pick up. Every associate was nice, informative, happy and made every interaction a pleasure. The app made communication a breeze. Their times and updates where met each time.

I am a Maintenance Director for a skilled nursing facility and we used 2 pod units for the duration of our 1 1/2 full building remodel. The pods were a god send as we were able to use them for the different phases and we could store a wide variety of medical equipment. One of the best decisions. I will definitely will use and recommend the use of pods to others. Great experience.

My husband and I used PODS as we were moving only a couple miles away but with 3 young kids and no family help as we live in another state we needed time to pack boxes and just more time to get “moved.” PODS was the best option- our closing dates got changed a few times and it was so easy to just go online and change the dates of when the PODS would arrive at our house and when they would be picked up to go to our “new” house. For a contingent home sale PODS literally was our saving grace. The drivers were amazing and also everything moved amazing- nothing was broken when we unpacked.

Would use them again in a heart beat, no issues with them at all. Customer service was above reproach as well as communication. Drivers were friendly, informative and really seemed concerned. PODs were clean with no debris inside. Always on time within window.

My expectation was return my payments for 2 weeks for 2 PODS, but your representatives did not even explain me why you do not return payments for non-usable time.

I am extremely happy with my PODS experience. Because I was not moving the entire contents of my home in Florida, the moving company I had hoped to use suggested that PODS would be a smarter, more economical move. They were right! I packed the items I intended to move; when the POD was delivered, I contracted with the moving company to load the POD the next day (they knew the best way to do that task; I would have had no idea!); on the third day the loaded POD was picked up. Two-and-a-half weeks later the POD was delivered to my home in NY; a weekend family get-together unloaded the POD; three days later it was picked up. The men who delivered and picked up the POD were professional, courteous, and always smiling and engaging. I do not intend to have to move again, but would not hesitate to use PODS again, and would recommend PODS to anyone considering a move.

The actual move went very well. The pricing was significantly less than we expected. These are by far the most important things. On the negative side, the website and invoices intentionally hide the actual pricing of the service. This is exceptionally annoying if you just want to know how much.

Was happy with the PODS method of moving. I think they need to be clearer when communicating the time delay between pickup and delivery to destination. The delivery and pickup drivers in Texas and Florida were absolutely the best. Polite and efficient and tolerant with the short delays caused by needing entry into a gated community. I would recommend PODS for moving on a budget.

We needed to store items from our home during mold remediation. We rented a POD because of our previous experience using this service. We had the POD for several months during the winter. We were very happy with the entire experience, from delivery, to use and finally pickup. This was so much better than renting a storage facility. If we needed something we had stored in the POD it was easy to just go out to the POD and get it! PODS is a game changer and massive time saver if you are remodeling, or have to temporarily move stuff out of your living space for a short period of time.

Using PODS for storage during my remodel was an excellent experience! They were timely, efficient and effective. The POD was secure and clean. It worked perfectly for my needs. PODS was recommended my a friend and I will in turn do the same.

I used PODS for two moves within the last 4 years and I could not have been more pleased. The customer service was second to none. They spent time finding me the best options for what I needed and the price was right.

This is our second time using PODS. We love how easy it is to use, and makes moving a bit less stressful especially if doing a long distance move. It’s nice to pack up all of your things and not have to think about until you arrive at your destination. Delivery drivers communicate well, and are very friendly.

It was an out of state move, and the new house did not yet have the address registered, so I really appreciated the communication from Josh on the drop off. The POD was also clean and well maintained. The roll up door was a huge help as well!

Nothing negative here. PODS is a great storage alternative when you need to act fast. The drop-off and pickup were done quickly. The unit was easy to access as needed. The driver that picked it up amazed me with how careful he was as well as skilled.

Overall, the entire process was very efficient. Delivery personnel were professional and very knowledgeable. Will absolutely utilize PODs for all future moves. One area that could use improvement is more flexibility when delivering or picking up, specific to the Southeast area.

PODS combined storage and moving, which was a deciding factor for me to go with them. I booked an eight-foot container over the phone and it was good dealing with the rep.

I needed a pod to move from Texas to St. Louis. I liked the price of Pods. Professional movers wanted $8,000. I got it for 1,700 and all I had to do was pay a couple of teenagers to help box me up and move me in and out. I booked their service over the phone. I talked to several of their reps. One really was not very clear when she explained. But the other one was. Both drivers were very professional, prompt, and courteous.

Pods was very good. I used them for moving, and the online booking process was nice and easy. I got an eight-foot container. The driver was very nice. He called me before coming to pick it up. Then, he came, he picked it up, he showed me how he's doing it. It was very nice. Then he came and another driver called me before unloading, putting it back in my apartment complex. He was so nice and he did it in a very small apartment complex. They were polite, and they knew their job very well. There were so many cars. So there are not only small or big cars, SUVs, and minivans were there. And he maneuvered everything in such a small space very nicely. They did an awesome job. It was a very nice experience.

I liked my customer service person from PODS. She explained the process very well. She was very thorough. I got a small container. It was eight-foot. The driver was excellent. The delivery was fine. We put an AirTag in it so I could follow where the truck was and everything was on point. I had a good experience. PODS has good customer service.

I needed a storage container to move from one state to another. My experience booking the service of Pods online was seamless and good. The reps were customer-focused and the drivers were professional, too. If I had to do it all over again, I would do just that.

My experience with the Pods rep was very good. The drivers were fantastic as well. Everything was done within the timeframe given. Everything was done as I was told it was going to be.

BEWARE. Their 'coverage' is not real. They say one 16 foot container will hold a 3 bedroom house. What a crock. Not even close. One 16 foot container + one 8 foot container did not get all of my 2 bedroom house, and we didn't even bring any of the beds or mattresses. 16 foot container arrived at new home just fine. 8 foot container arrived with everything in it smashed. I opened a claim because the move comes with coverage. Fill out the forms. Take pictures of everything. And save everything for over a month while they deliberate. I had to reach out to them over a month later to be told, oh, we denied your claim. Very close to ten grand I spent with PODS. CROOKS. NEVER EVER AGAIN.

My employer had obtained a pod from the PODS industry and it was very successful, very nice, and they moved to Texas. So when I was planning on moving, I decided to choose PODS and it was a very nice experience. 

DO NOT RECOMMEND! Located in NH. The sales person sold us on meeting every one of our timelines. We then scheduled our entire cross-state move based on that information. 2 days before the pick up the POD to move it to our new home they changed the delivery date 6 DAYS LATER! We spoke to managers and they just don't care. We moved cross country using U-boxes and had zero issues.

I had a large screen television that was just purchased December 2025, a very expensive guitar, and an air fryer that were all damaged beyond repair. There was so much more bubble wrap around the guitar and television than you would find opening a new one. They were securely braced as were all items in the shipping container because they said to expect moving and shifting. This shipping container was so damaged when we got it back that there was a puncture in the wall they attempted to cover and the door was off the track and only the lock holding in it place. It took several people working together to get the door open.

PODS charges MORE than the initial drop off and a month's storage for redelivery, which was all local. No crossing state lines. The online quote I got was $450. The final bill, which included a $550 redelivery charge, was over $1,000. Not to mention that the Zilla's drive crashed into my truck when they came to pick it up after I loaded it. They are fixing it, but I have the hassle to deal with on top of this billing debacle. The redelivery fee being MORE than the price to drop off and pickup is ridiculous. Especially since this was a local move. Don't use pods. Hire movers. At least they provide the muscle, shipping, and delivery. PODS is a scam.

I was very pleased with PODS up to almost to the end of my experience. The container delivery and pack service at our former home in California was flawless and perfectly coordinated. Our property was in storage in Austin TX for over a year while we got acquainted with the city and neighboring towns and finally decided where to have a new home built. The condition of our items (which was very good) attests the care the containers were provided. The coordination for delivery to our new home and the communication with the drivers for delivery and pick up was also excellent.

PODs was the perfect option for us since we were redoing our main level flooring and didn't want to have to move our furniture offsite to a storage unit. The delivery and pickup process was easy and the container was clean. Our only gripe is that we rented the POD for 29 days but were charged for more than one month (they prorated the second month). The reason being was because it was February. Had we rented it during any other month, we would have been charged for one month.

My experience was good, it's a bit pricey but well worth it. The gentlemen that delivered/picked up my POD were friendly and professional. The fact that I didn't have to drive a moving truck/trailer made this move less stressful.

From start in San Bernardino Ca with Phone service representatives I felt well taken care of. I had both consistent and considerate POD drivers each time. Especially with my Health issues. Then at delivery location in New home in Apex NC when last POD wouldn't open, the office sent a POD driver that took 2 hrs of persistent work 2 finally get it opened. Every time I chose to call. Instead of using app, every person I talked to was polite and answered every question I needed answered. I have referred PODs to a friend already. Great job to the whole team!

Dealt with PODS from February-March. Had no complaints during drop offs, pick ups until our very last pick up. Was given my 3 hour window time, never showed, called c/s, was given another time, never showed, had to call again. I was told, "You are on the pick up for today. You know if there's traffic, a delay or a truck breaks down it will delay a pick up." That's fine however call, text or email the customer letting them know. You plan your day around this pick up and yes I know on an empty pod you don't have to be here, but communication is crucial. Customers pay a hefty sum of money and should be notified.

From the onset, this was the worst company that I have ever dealt with. The guy I first contacted messed up my address on the order form. I had to call back and have it corrected. I requested an afternoon delivery for Friday, April 24, 2026, after 2:00 pm. The POD was delivered before 2:00 pm. I further requested that the POD be picked up on Saturday, April 25, 2006, in the afternoon. I was told there would be an additional $79.00 per request. I said, "Okay to the additional charges.

I needed to ship items I inherited over 1300 miles and was not interested in renting a truck and having to drive 2 days to get there (I'm older, my back would not appreciate it). Add in the worry about having the truck broken into, or worse, breaking down on the side of the highway, and using PODS became a very easy choice. Yes, it cost more, but the customer service was great, and everything happened on schedule with lots of communication.

We used PODS for a long-distance move when my son moved from KY to RI. I was very happy with each of the PODS associates I spoke to. The communication was amazing and the service was top-notch. Especially considering we had a blizzard when the Pod was expected to be delivered to our home. I would definitely use PODS in the forties and recommend them to anyone needing mobile storage and transport services.

Your company has an integrity issue. I paid every amount owed you, but you wanted more. I called for pickup of a rented storage pod at the end of one month, February 2026, you picked it up on the 5th of March 2026, yet charged for an entire month. When asked for refund, I was denied. The taste of doing business with you has soured.

We rented a PODS unit while remodeling our house. It was a "no-hassle" experience. Easy to sign up, rent and return. The unit we had was clean and structurally sound. The only problem we had was that the latch for locking did not work.

Everything went smoothly. I was very satisfied with the results. The whole process was easy to follow online. I’m not very tech savvy, and it was easy for me. It was nice to just close the pod in Florida and open it up in Wisconsin.

All went very well. I will use POD again. Move from Miami to Texas, all the guys was very professional and the agent on the phone representative from the beginning to the end, I have no complaints. I’m so satisfied with Paul. I just can’t believe how everything went well, my son is moving up here next year. We’re definitely using you all again.

Very seamless operation. Clear and concise instructions and communication.

Great experience from calling customer service line and getting a quote (much lower than a competitor), to delivery, pickup, transportation and delivery at new address. Very happy with our long-term moving experience.

PODS is an amazing business. Made moving my elderly parents. So easy and everything was perfect! The delivery and pick guys were all amazing, professional, and friendly. The website makes it so easy!

PODS Moving & Storage was great to work with. I used the POD as storage for holding our packed boxes while we were preparing to move. Delivery and pickup was very easy and convenient. I'd definitely use them again and refer them to family and friends.

I was absolutely pleased with my service, from the drop off in Virginia, pick up, storage and delivery to Georgia and then picking the POD back up. The cost was very reasonable, and the service was excellent. I will use PODs again for sure and would highly recommend the POD service.

I had PODS drop a pod off at my old house and we filled it, and then they brought it to a new house and we unloaded it and they picked it up. The booking process was really easy. I just inputted a few little pieces of information and they would text me updates. If I needed to make any changes, they would make those changes. There was a little discrepancy about the pickup. The pickup of the empty pod changed several times over several days, which was a little confusing, but it wasn't any part of the process that really mattered. It was all a very smooth process.

PODS is, by far, one of the best companies I've ever experienced being a customer for. Holistically, they far exceeded my expectations. I'm a former business executive, retired now, and I've managed a lot of different facets of logistics and supply chain and other things of that nature. Some of the things that I was involved in in my career was moving and storage. The component and the business sector that PODS seems to control right now, they have a mastery of. Not only that, but all of their people are extremely personable, treat everybody very nicely, and understand the stresses of moving, especially for older folks. I'm 60-plus.

Horrible experiences. Every aspect from scheduling and executing delivery to the destination was a nightmare. This is the worst move.

My tenant had used a PODS before, and we were doing a similar thing. So I went with his recommendation. I booked it online. The guy who dropped them off was great. We even talked about how he was gonna make sure that that's sided properly. It was great. The price was reasonable, too.

I did moving and storage with Pods. Almost all of their reps were very good and easy to understand but some of them, I couldn't understand a word they were saying. The drivers were also kind and friendly. It was an easy process, and it was a good experience. Payments worked out well. I didn't get undercharged. I didn't get overcharged. Everything went smoothly. I was satisfied.

The pod was delivered to my home, and I moved to a new location. So, PODS dropped it off, picked it up at the new location, and then picked it up from the new location. Everything was easy, except there was one piece that I found difficult, where they sent me an email for a 10% off the quote and the area to enter the code for the discount was very hard for me to locate. I went through it three different times to try to figure out where to enter it. Everything else was smooth about it.

I was doing my garage floors, so I had to move all my stuff out of my garage for a couple of days so they could come do the polymer floors on it. I went with Pods, and working with Pods was convenient and quick. They did a great job. They messed up part of the delivery, though ‘cause they didn't have the pod facing the right way, but it was okay in my place, because it was just in the driveway. It didn't matter which side I went into it. But that was fine. The driver was amazing. The guy who came out there was awesome. The pods work perfectly. I had to clean it when I got it, and I cleaned it before he picked it up. And it was the perfect size. I got a bigger size than what I ordered, ‘cause I ordered the 12-foot and I'm glad they sent me the 16-foot, because I needed it.

When I called PODS to get a quote and set up service, the agent did an excellent job. He explained everything in great detail from price to dates and times. He answered all of my questions and made sure that I understood everything. He was very friendly and knowledgeable. The entire process took place exactly as he outlined. All of the drivers were very friendly and did the drop offs and pick ups perfectly. This was my first time using PODS and I was amazed at how easy it was. The price was very reasonable too. If you don’t mind packing and loading your personal property, I recommend PODS.

Everyone from the call center getting everything set up and scheduled to the delivery drivers delivery and picking up were very helpful and kind. I had the best experience using PODs and will use them for all my moves.

The only thing that went right was the person who dropped off the POD. They overcharged me, their customer service is not good; long wait times, people promise they will fix it because they see the overcharge but don't. I would not recommend this company. I am easy to work with but I don't appreciate the overcharging and failure to follow up on promised.

I liked the good price and the customer service of Pods. I called, and the customer service was very helpful. She had an answer to every question I had. It made me feel really comfortable in the whole process.

We heard positive stories about PODS from people we know and they have good reviews, which was why we decided to use them. The app seems to work well and is fairly intuitive to navigate. It has everything on there that you need and is easy to use. I booked a 16-foot container online and the drivers were all very knowledgeable, capable and friendly. It went well all the way around. We had a good experience and I would recommend PODS. We had a cross-country move that needed to be done and we were completely satisfied with their service, the product and their support.

Used Pods to move from OR state to NC state - so literally west coast to east coast. All drivers were attentive and always called ahead to notify of pick up and delivery of pods at both origin and destination. No damages to dishes, desktops, kayaks, couches, etc.. ZERO DAMAGES AND ZERO LOSSES - so, would I recommend?? Oh ABSOLUTELY, 1000%!!! I trust them for future moves and even down to customer support on the phone, everything was so easy, it really eliminated any added stress from our relocation going west to east. THANK YOU PODS AND PODS DRIVERS AND PODS CUSTOMER SERVICE.

PODS was very efficient. I've used them twice now, once to move to Hawaii and once to move a jacuzzi to my daughter in Oklahoma. I sent it to her in a pod and that worked well. PODS has a good recommendation from me. I was very happy with them and the people I dealt with. I wish they took vehicles because I had a Ford 250 diesel truck that I wanted to take to Hawaii. The first pod I got was big, and I loaded it up, and this time, I got the smallest. Somebody recommended PODS to me and I was skeptical. When I used them the first time, it was such an easy move and I packed everything myself so I had a little bit of breakage, but not much. So, I was glad. The other thing I like about PODS is the way you lock it up and you have the key and nobody else does. So it was very secure. I had a very positive experience both times I used the pod.

We used PODS when selling our home and buying a new one that required a full renovation before move-in. We were able to fit most of our three-bedroom house into their largest container and overall, the process was easy. Scheduling drop-offs and pick-ups was straightforward and convenient. Most of the drivers were great—friendly, courteous and on time. That said, there was one exception. One driver called and got upset about a rolling trash can the city had left in front of our driveway after pickup. He insisted he wasn’t authorized to move it and said he couldn’t pick up the POD. I actually left our closing to go move the can… only to find the POD already gone when I arrived. So clearly, it got handled—but the interaction itself wasn’t great.

This is an unfortunate review. I used PODS 2 times and was great, but once I moved to another state- it was a nightmare- Many hands, many different information and the payment which was a big amount was taken out without my knowledge- When is time to pay your mileage payment- PODS was supposed to give me 24 to 48 to look at the statement and make sure the amount that we spoke about was correct- unfortunate it was taken without my consent in the middle of me buying a home- They took money out that I was going to use for down payment- I had to explain and my closing was delay 2 days because of PODS taken out the amount without my concern- I had 8 different customer service- with different prices- the reason I went with PODS was because I did not have a problem with them- but I will not ever use PODS because when I called and explain to the last billing customer person - she stated- well- it comes from your card automatically-

PODS was in the area where we needed it, and it was convenient. I booked one of the larger sizes online and the price was reasonable. There was an error in the beginning, though. They thought it was a residence, but it was a business. The initial drop-off time was at 8:00 at night and our business was closed, but once it was resolved, the issue was easy to fix. The pickup and delivery went very smoothly. The customer service was great and everything worked out the way we needed it to. I would recommend PODS.

I called to cancel my reservation and was provided a discount to keep it. I asked if there would be any additional charges at the end of our call and was told no. Additional charges were added to my credit card so I called PODS to dispute. I received an automatic response via email referring back to my original contract. I was also told both pods would be delivered in my driveway because I had the clearance to do so. My second pod was delivered in the street and was told by the delivery driver it was common for the sales people to tell you they will fit to finish the sale. I feel scammed for multiple reasons due to the dishonesty of the sales people and lack of support from the company. I would not recommend this company.

PODS employees were friendly, timely, and professional. We chose PODS because we needed more time to decide what items would fit into our new place. Having it close by kept us from having to drive back and forth to a storage unit. We couldn't have been more pleased with our experience.

I needed a container for a month and PODS was great. I chose them mainly because of name recognition. I got a 16-foot container and booked the service online and then over the phone. It was a little small for one part of my needs. But that's okay. It worked out great. It was an interesting process to get the pod into my driveway. He asked where I wanted it and said he would put it there. And he put it exactly where I wanted it. I asked the guy who picked it up if he needed me for anything. He said no and before I knew it, he was gone. Both drivers were excellent. The customer service guy I talked to when I had to extend the amount of time that I wanted to keep the pod was very good. He made suggestions that would help me so I wouldn't have to pay for an additional month, and it worked out perfectly.

We were going to use the pods to move from one location to another, but we instead used them for storage during the staging of our rental property. Setting up with PODS over the phone was easier than doing it online. As a first-time user, it was a little difficult to understand how it would meet my needs because it was evolving as I went. Once you know what you’re looking for, it’s laid out well, but from the suite of options, it could have been easier to understand what’s included. I’m a Costco member so understanding what the additional 20% off may be applied to would have been easier for me as someone who hasn't used it before.

Had my PODS delivery delayed by 2 days because of a heavy snowstorm on the weekend before. However the driver was able to drop the box with the help of a shovel to clear a path for the wheels on the Podzilla. The unit was perfect for my needs. I would use again if the need arises.

It was a great experience. It was so much less than hiring movers and everything was intact, hence it arrived. The company arrived when they said they would be there to deliver the pod, move it to the new place, and pick up the empty one. I highly recommend the company.

I was moving from a 9,000 square foot house to a 2,800 square foot house and PODS is known, and I knew about them so I called them up. I had three pods that were moved to the new house and then, there were two pods that ended up going to the storage unit. The three drivers came to the house, picked up the pods and moved them to the new house. They came back and forth and all of them were helpful. When I had to meet them at the storage unit, they quickly grabbed the pod and took it away, or quickly dropped it off, so I didn't have to wait for them too long. It was pleasant, and they were polite but also very professional in the sense that they were on a timeline. The price was reasonable and overall, the experience was excellent.

Everything was smooth from the delivery of two 16-foot containers for 4 months to the pick-up from our house when we were done. The crew that set the PODS and picked them up were very courteous and respectful of the placement and pickup of the PODS. Would definitely use PODS again.

Super satisfied with the whole experience. Easy to book online, next day delivery. Very professional drivers. Courteous and helpful. Reasonably priced, made my move much easier. HIGHLY RECOMMEND!!!!

The experience of delivery, use, pickup, etc was all excellent. The condition of the pod needed repair and maintenance. The booking process was one star. It was very difficult to get them to understand very simple dates and instructions.

It was easy to schedule delivery and I appreciated the communication once I scheduled the pick up of the container. All of it was handled with great professionalism. I will definitely use PODS in the future!

Pods was great and it served well our relocation from Nc to florida. Thanks so much for the wonderful customer service as well who helped us for the service. It also shipped and pick up on time. Pods is useful and hoping to use the service again soon.

Was very impressed with the service. Ordered a pod and it came when I wanted it. The driver was very helpful and courteous. He was very careful on where he put the pod and made sure it was in a safe position.. They picked it up when I was ready. Delivered the pod to my new home on the day we agreed upon. I opened while the driver was there. Everything was just the way we loaded it. They came to take the pod away on the day we agreed upon.. I would highly recommend them.

This was a very pleasant and easy experience all the way through. Customer service was friendly, helpful and very efficient. Mike, the gentleman who delivered and picked up my pod was outstanding. Very personable, kind, and efficient. This has not been an easy life transition for me and I am very grateful for the smooth experience.

Pods delivered on time, driver explained how to open pod and secure with lock, He positioned the pod as directed. Upon getting pod packed, I scheduled a pick up. The driver was on time and examined the locks, put a seal on the door and took the pod. Delivery at the new location was done on time as scheduled and the pod was positioned as requested. After the pod was empty we scheduled a pick up. Complications developed as the furniture van was two days late and was being unloaded when the Pods driver arrived to pick up the pod. He was able to work around the furniture van and got the pod loaded and removed with minimal delay. Great service and all drivers were friendly and courteous.

Marisa did an amazing job, fast and efficient. She called first to confirm, showed up on time. It was amazing to see how they get the pod off the truck. The pick up a week later was just as smooth. The whole process was really easy. When I did the order on the phone, they were very helpful. Lots of questions, answered a lot so it was really good.

Driver for p/u and delivery was the same and was fantastic. Put the Pod exactly where it needed to go. Was very mindful of the surrounding like grass and overhangs. Was very friendly and answered all my questions.

The only issue I had was when I had to call in and speak to someone. Please get people whose first language is English. I could not understand the thick foreign accents. I ended up having to hang up. I even asked if there was someone without an accent that could speak to me. They put someone on who was even worse. I am a human being and should not be forced to use the computer online chat.

The PODS team was amazing to work with! They partnered with us to not only quickly store our 3300+ square foot home, but also to move the PODS to another state. The team was so helpful and their guidance was top notch!

Overall good experience. Initial delivery was excellent. Were a day late picking up filled pod. Guy delivering to new home did some damage to landscaping and had a poor attitude. Guy who picked up empty pod was fantastic. All my stuff was intact, nothing broken.

It was a very satisfying experience. Everyone I dealt with from the manager at the location to the folks dropping and picking off the items were all great to work. There was a huge storm coming and they even worked to try and get the final pick up done before that which was also based on hired movers unloading it so again worked with our timing very well and were a very understanding and accommodating based on the situation situations.

Very seamless and smooth process. Good deal if you have to store your belongings. One item was water damaged which was strange but it was just the jewelry armoire that was damaged. On time for each pick up and drop off. Professional drivers too!

Very pleased with the pod. Came in very handy while I remodeled my house inside and outside for 2 months. I had gotten the largest container and was able to get at least 3 rooms into it for me to store. Again thank you for coming and dropping it off and picking it up.

The movers were 2 hours late because they went to the wrong address (they were in the wrong state). By the time they got to us we had most of the move done. We paid for two hours of service and they were done in 40 minutes or less.

Excellent, prompt, and professional service. Convenient, easy and fast placement of my container. Driver was professional, knowledgeable and polite. Reasonable prices for services provided. Highly recommend.

PODS was the perfect choice for my move. We used (2) 16 ft pods for our move. We packed everything the very best we could. Pods picked up our 1st pod and stored it while we packed the 2nd. PODS was very timely in the pickup and delivery. We moved from California to Texas. When we arrived at our new home, PODS delivered each pod as requested. Everything inside the pod was just as we packed it. Nothing was broken or damaged. What a great service PODS is. The price for everything was better than any other service we looked into. Highly recommend PODS!

Our total move required two pods and this was our first time using PODS. The whole process from start to finish was flawless and we were so glad we decided to use PODS. Highly recommend using them!! Thanks to all your staff on making our move one that was less stress free!!

Great experience! Incredibly easy to schedule, to make changes, to have the POD dropped off and picked up. POD kept everything dry and secured. Cost was reasonable as well. Would definitely use this service again!

I talked to a rep on the phone and it was very easy to get the pod set up. She just needed to know where I was going and how long I needed the pod for. The drivers provided very good customer service and were on time. They dropped the pod off and picked it up with no problem. It was excellent. PODS was very reliable and I’ve told some people that I would recommend it.

I got the 16-foot pod and it was structurally sound. It was clean and what I expected. The price was very competitive and I had a fine experience with the drivers.

I booked the pod online and the gentleman who delivered it was very friendly and respectful of where and how I wanted it. It was a nice and clean unit. When I scheduled it for pickup, I let PODS know that I wasn’t going to be there but I made sure it was ready. Their people texted me and said they were on their way for pick-up. They texted me too that they had picked it up. I just had a friend ask me if I knew where to get storage and I sent her to PODS. It was easy dealing with them and we didn’t have to go back and forth with anything. I told them what I needed and they delivered it. Everything was quite simple. I had looked into storage units, and PODS’ price was very comparable to renting a unit that was off my property. So, it was a brilliant deduction. I could keep it right on my property.

Horrible experience. Changed my drop-off time window four times with very little notification. Spoke to a supervisor who is super incompetent. Wouldn't recommend for your move.

We were doing home renovations and we needed a place to put things while all that was happening. We talked about getting a storage unit and then we realized that getting a pod would be a whole lot easier because it was right there on site. We could just put it in our side yard and if we needed it, we could get to it. We booked with PODS online and asked for a 12-foot container but they didn’t have any, so we wound up with a 16-footer. The driver was great. He knew what he was doing and everything went fine. We just paid for it every month until we were ready to move everything back in, and then we did the retrieval online.

Updated on 04/26/2026: ****DO NOT RECOMMEND**** Well here I am again, still with no resolution because being ignored is what they do best when they are wrong. I learned that I had to record every conversation, screenshot everything and email that stuff to another email to ensure I'm able to have the chance to look back as well as they claim they do. I've already caught them lying and proved it with everything I have. I've sent numerous emails and I'm still being ignored. The "social media" team comes on here saying to email them and they will help. Ha. I have those emails as well, where I'm being ignored. No one actually wants to help, they just want your money. They can never prove correctly or give an invoice of such charges.

My experience with Pods was fine. We packed it up. They showed up on time to take it away from a place in Arizona, brought it to Michigan, showed up when they said they would, and took it away the next day. Everything was fine on the inside, no damage or anything. I'd recommend Pods to a friend. They were all very professional, very polite and accommodating.

We used Pods for a renovation, for the storage of our furniture. We started using it in October, and then they picked it up last month. We got the largest one and the process was very simple. When our renovation started, we actually didn't know it was going to start as soon as it did. So, we were in a panic mode about what we needed to do, because we were getting flooring throughout the house. When I called them, I was worried that I wouldn't be able to find a place that could give me a pod in three days. But they got it for me pretty quickly.

This was my second time using PODS. After using them the first time and having it be such a positive experience, there was no other choice this time. My house went on the market last April and it just sold. So, I loaded two pods, and they went into storage. I'm currently in California, heading for Oregon. They are currently waiting for me in Washington State. The reps that I talked to were always wonderful. When the house was not selling, we had to keep extending the time for the last two pods to come. I originally ordered one of the 16-foot pods and the 8-foot pod. When the 8-foot pod came, my daughter and I looked at each other and said, “Yeah. That's not gonna be big enough.” So, I have to give a shoutout to the delivery guy. His name is Kevin, in Lubbock, Texas. He is wonderful. He is just the nicest man and incredibly skillful at getting those pods where they need to be. He came, picked up the 8-foot, and gave me a 16-foot.

My home was flooded, and it would have cost me $13,000 to have it moved. I went with Pods and everything was packed up and moved out of my home, plus a $2,000 a month storage fee. And with my home completely flooded, I had to move out. This was something that was caused by a creek. This is not something that was caused by my home. And I am just ecstatic to have had Pods help me out. All of their drivers, everybody that I have spoken with at PODS, really made this very easy for me. I would recommend PODS to anybody.

I would recommend PODS to other people. One of my close friends used them a couple of months previous. I needed the pod itself to move from one state to another. I booked it online, but a representative called me after. Both of the drivers are great. I didn't meet the second guy because I wasn't there, but he called me prior to and let me know that he would be there.

We needed somewhere to store our furniture that we were moving. We have a two-story house, so we were trying to empty the top half of the house until we could get movers to move the very heavy furniture out. We went with PODS and it was a great experience, because we could get what we needed to do done right away, and the container was in our driveway for a couple of days. Then, when we were ready to move all of our furniture, we had the container go first, and then empty that out, and then we had the bigger things come in later. It was very helpful that way. We could get some painters in to paint. They were able to do a lot of work before we even moved. It was a time saver.

I had a great experience with setting up my move cross-country move over the phone. I called PODS' customer service and they were on point with giving me the information. I set it up and had to change it, and it was all good. They were very helpful and informative. Also, PODS was on time with the pick up and drop off in Chicago. My pod was clean, we didn't have any issues with opening or closing, and PODS gave me my personal lock which was great. PODS also referred me to Mr. Shipper for my car to be shipped back. I had a great experience with both.

When I used PODS the first time to move out of state, I didn't have to do anything. They picked up both of the pods, and I just assumed they would automatically transport them to where I was going and then I would contact them to deliver them to my new home. Bu they did not do that. I kept looking, and they were still sitting in Michigan. So, finally, I did a chat, "Do I need to do anything to get these pods moving?" Then they connected me with a person and said, "Okay. I can schedule that for you." So, apparently, I needed to reach out to have them to start moving. So, I ended up waiting for 10 days. When the pod was delivered, 99% of my things were okay. A couple things ended up getting damaged because of shifting. Nothing that was significant that I was concerned about got damaged.

We ordered our pod on Mar 10, 2026. It arrived on Mar 12. However, the person who delivered it did not level it so the pin that drops down into the lock won't line up. We cannot use it as it is. No one at customer service answers the phone, nor returns by email. Time is running out when we need to have all of our belongings out of the house and we are stuck with a useless box.

I got a 16-foot pod to move from Sydney, Florida to San Antonio, Texas, and I liked PODS for their price and delivery. I booked online and the rep gave me what I needed to know. I got the big pod but I should have gotten a bigger one. I ended up renting a 24-foot U-Haul for the rest of the stuff. I miscalculated a little bit and I had to drag my car on a trailer behind the U-Haul. The PODs driver knew exactly what he was doing. He put the pod exactly where it was supposed to be and made it easy for us to load. I hired a couple of loaders to do it, and they did a nice job. Overall, everything went very well.

Do your due diligence because on the surface its looks and sounds very convenient. But here is my experience. We are relocating from Virginia to Alabama. We rented two pods - a 16ft and 8ft and storage in VA $550 per month!!! Move them to AL (750 miles). Quoted $6300. Yes these are real quotes. March 2026. BE CAUTIOUS!!! And finally try to speak to a representative IMPOSSIBLE.

PODS was cheaper than a traditional moving and storage company, and I like their availability in my area of entry. I was moving from Idaho to Nevada, and the only company that had both storage containers and a storage facility to hold my belongings was PODS. I talked to an individual when I booked the pods. I didn't feel comfortable doing it online. There was a little bit of a language barrier issue, but we worked through it. I ordered three of the largest pods they had, and their pricing was reasonable.

I looked up PODS online, called them and set things up. Dealing with the rep was very good. PODS sent me emails when the 16-foot container was being picked up from Florida. We stored it there for a month or so until we got rid of the snow here. Then, they sent another email when it was delivered here as well as when they picked it up from here. The driver was very nice. He just picked up the pod and we didn't even know it was gone until later. It was a very good experience. We had very good luck with PODS. People should use them.

My experience with PODS was great from start to finish. They brought the pod when they said they were gonna bring it and picked it up when they said they were gonna do it. The customer service rep called to tell me the driver was on the way. I’ve used PODS before and this time, I got a small pod for storage though I should have gotten a medium size. But the price was okay.

Dear PODS Customer Service, I am writing to formally complain about the unacceptable level of communication and customer service I have received from your company. From the start, my experience has been frustrating and completely unprofessional. I have dealt with repeated delays, lack of responses, and inconsistent or misleading information from your representatives. It has been nearly impossible to get clear answers or timely updates, which is unacceptable for a company providing a paid service.

PODS was a lot cheaper than the traditional moving companies. Also, I get to handle my own stuff. If you market fragile, they don't necessarily treat it as fragile. So, I was able to manage my own stuff. Eduardo was the first person that I dealt with over at PODS and he was great. He walked me through the process and how it worked. I had a ton of questions, and answered all of them. The drivers allowed me to micromanage. They were very patient. They were very friendly and did what they had to do. I'm amazed at the way they managed that machine and swung things around.

The process was very user friendly, flexible and accommodating. The driver went out of his way to enable us to access our garage with a car, despite challenges with overhead wires, thank you so much for the extra effort. It is genuinely appreciated.

I used PODS to move out of my my condo. I used "my" POD over several months for storage while I settled into a studio apartment. Visiting the POD was easy, convenient and a great way to sort out what I needed for the apartment and dispose of the rest. The POD driver was on time and delivered everything to the PODS storage site where it stayed safe and dry until I finally emptied it and closed it for the last time. The price was fair. More than that each person who helped us at the storage site made sure the POD was ready when we arrived, helpful and a pleasure to work with. I wish I had their names because they deserve recognition. PODS made the whole move easy and affordable. They exceeded my expectations.

Let me begin by saying I would've been better off renting a 20 foot U-Haul. Why? 3 reasons...... 1. They didn't listen 2. They didn't do what they said they would do. 3. All the reasons/explanations sounded like excuses. Let me explain, Pods dropped off the container as they were supposed to. They came to pick it up prior to the scheduled pick up time so they had to come back the following day but instead of coming back 1st thing in the day, they came back AFTER we closed on the sale of our house.

This company does not care about people’s time. I called for a quote, which took 20 minutes and was very detailed for a quote. The representative had my address for pick up and then drop off. After 20 minutes, she said she had to transfer me due to the location. When I was transferred the representative had no information. Nothing was saved and she wanted to start over. It was very frustrating and I hung up. My time is valuable.

Horrible, to say the least. Not only was I charged $865 over my initial quote, they issued a refund check that I had to chase down multiple addresses because they never asked where to send payment. Once I tracked it down I deposited the check, then the check was reversed. The amount was significantly less than what I was ever charged. I will never use their services again nor will I recommend them to anyone.

I needed a storage container on site and I researched many online websites, and PODS was the easiest to use. Also, the pricing was most comprehensive. I did the chat online in trying to figure out pickup times and pricing, and I booked a 16-foot container. It was an easy and flawless experience with PODS and we would use them again. I had a friend who booked with them.

I booked 16-foot pods online for moving and storage and dealing with the driver was all positive. Both pickup and drop-off went smoothly. I would recommend PODS.

I got a medium pod from PODS for a few months while I was renovating my heating and air conditioner. The customer service was great. I used PODS before for the same thing and I would recommend that others use them too.

PODS was very pleasant to work with at both pick-up and delivery. I booked with them over the phone for our 1,200-mile move. They were very accommodating. Also, the rep was very helpful. When he found out I was a veteran, he put me on hold and came back with a lower price. The way they care for veterans was appreciated. We used the 16-foot pod. I only had one piece that was broken, but it wasn't caused by PODS. I was very pleased with them.

Using PODS was easy and convenient. I booked a pod on the phone for moving. It was great. The rep gave me all the info that I needed, and I decided to accept the quote they gave me. The drivers were both great as well. They were very polite.

I had some renovations done, so I had to take all the furniture out. Also, someone recommended that I use PODS. I made a phone call and I told them when I needed the pod. They told me what date it would be delivered. I had one, 16-foot pod. It was nice and cleaned out. That was my first time using PODS. The transition, pickup, and delivery were all good.

PODS driver destroyed my brand new sidewalk during delivery and the company completely denied my claim afterward. I expected better accountability and customer service, especially when clear damage was caused by their driver. Instead, they refused to take responsibility and left me stuck with the repair costs for something that was not my fault. It was extremely frustrating and disappointing to deal with. Hire PODS at your own risk—I truly regret choosing them for my move.

My experience using the PODS moving container was perfect. The company was in contact with me regarding delivery and pick up and they were so organized and on time. The company seems to have developed a clear idea of how to help people make moving their belongings as stress-free as possible. I was able to manage my move with them with no problems.

I talked to Lolita when I booked the pod over the phone. She was real nice and helpful. We got the 16-foot pod but it could be a little bit bigger. We were crunched, but that was due to my measurements. Both drop-off and pickup drivers were very nice. They called and were very polite and cooperative. Everything went real smooth from start to end.

I used PODS in the past and this time, when we moved, I decided to use them again. They helped with figuring out the size of the container we needed. We started with the small one and then went to the 8 x 16. The rep was excellent and we appreciated her being thorough. The driver was so good. He had no space and he backed the truck up, which was amazing. If we had gotten unlucky and had a new driver, I doubt they would have been able to get the pod into the spot. They called in advance, which is very important. Everything went very well.

Going with PODS, we liked that it was at our time and convenience. Booking one of the largest pods they have online was very easy. The pod didn't have any leaks and nothing could get into it. It was very convenient. The drivers were very friendly and professional as well.

I booked PODS over the phone. It was more convenient for me that way than to do it online. The drivers were very pleasant, nice, and friendly. They were nice people. I had some issues with the price but the pod itself was good.

Easy to contact and set up but was definitely a bait and switch situation. When scheduling the pick up we were quoted $2400 with a promotion. I called and spoke with someone to confirm info and even rushed our move out to meet deadline for the promotion. Container was dropped on Friday afternoon and picked up the next Monday morning which for a family of 5 still living in the location for 2 weeks was very hard.

I used PODS moving and storage services. I liked their pricing. I booked the containers over the phone. The person I spoke to was very helpful in explaining what I will go through. He broke it down and also gave me incentives because I'm Prime military. All that worked in my favor. I got the largest container they had. I had a few extra items that couldn't fit in there. It was a fast move because I sold my home and had to put everything in the pod. I lived out of a one bedroom apartment until my recent home was built. I just moved in the end of February.

We had a pretty good experience with PODS. It's the first time we used them. Our only issue was with the customer service aspect of it. The pickup and delivery of the pods went well. I spoke with the customer service rep named Christina, and she was very helpful and nice. Ultimately, though, we discovered that some of the information she gave us wasn't accurate. She asked for driveway measurements. I sent her driveway measurements. She had told us we could place two pods side by side in our driveway and so on. But when the pod guys from Ocala came, they said, "No way." They said, “They never know. They don't have that accurate information.” So we had to pivot a little bit on placement. But it all worked out. They accommodated us.

My experience with PODS Moving & Storage was extremely frustrating and misleading from start to finish. When booking, the representative provided inaccurate information about the space required for the container delivery. We were assured the container size would fit the available area, only to later learn the requirements were different than what we were told. This caused unnecessary stress and last-minute scrambling during an already difficult moving process.

I got the largest container that PODS offers. I had no problem with it. It worked out. It was only for half of what I needed. I had to store things before the move, and then other things went into a truck. I booked the pod over the phone and the process was easy. The drivers were exceedingly nice. As far as the customer service at PODS, sometimes I had a hard time understanding them. But outside of the language barrier, the customer service is a 5.

We had an excellent experience with PODS. They're helpful, reasonable, and easy to deal with. I was thinking about the 12, but the prices were comparable, so I went with the 16-foot and filled it up because I could. I probably would have thrown things away, but did not. The drivers on both ends were very friendly and helpful. I was pleasantly surprised. PODS also recommended the movers to help me with the big stuff. I did some partial professional movers. Those guys were helpful, nice, and professional, too. I had them move all the big heavy stuff and put it in there first, and I had time to load in the things that I could do manually. Also, the cost was less than I thought it would be, so I was very happy.

They are horrible and a huge rip off. I rented 2 pods they were stated they would give me a discount on the second one they did NOT. At customer service they did not help at all. To add some icing on the cake, they are trying to charge me to pick up the stupid pods.

PODS worked so good for me because I wasn't ready to load a 42-foot truck up and have them take it. I just set the pod there, and I can load it as I could. I booked the pods over the phone, but I used their online service as well. The pods were clean and in good condition. I've got three 16-footers. I used two, and I have another one ordered for April 20th. Then I may actually use a fourth pod. My experience with the drivers were better than expected. They were great. Overall, it is a rarity to see good customer service on the phone and in person. It's unbelievable.

I needed two pods for the office remodel we are doing. I booked Pods' service online, and I got two 16-footers. They were a little bit big, but I would rather have extra than have them come back and drop off another one. They were also pretty easy to deal with, not difficult or causing issues. Getting the drop-off and pick-up scheduled went very smooth, as well.

Pods took money out of my bank account without authorization, not in my contract and I’m having to go to court with them to get my $500 back. I have verbally asked them about the money and they said they told me which they didn’t and told me I would be contacted within 72 hours and it’s been over two weeks and I haven’t heard a word from them and they took another 172 out to deliver the pod which is not in the contract but I okayed that.

This was my second time using PODS. The first time I used them, everything went smoothly, which is why I chose to use them again. Unfortunately, this experience was completely different and extremely disappointing. After my container was delivered, I opened it to find leaves and dirt covering almost everything inside — even though the container had been closed and locked. The POD was moved after a major snowstorm, and there were no leaves or dirt on the ground at the time, so there is no reasonable explanation for how that debris got inside unless the container was not properly sealed or was opened at some point.

I was relocating from Fayetteville, North Carolina to Novi, Michigan and I first went to U-Haul but I had so much cargo that it would not be big enough. My daughter had used PODS before transporting her daughter to school in Virginia, and she told me to just use PODS. She said it was wonderful, no nonsense, you schedule the date you want them to drop it off and pick it up, and you will not have any problems. So I did, and the price was reasonable. I had a wonderful experience.

Everybody was very professional. I used PODS because I was moving far away, and I knew somebody that had used them before, and it was gonna be convenient for me. I booked the pod over the phone and I had a very good time with the coordinator. But it was a little pricey.

I've seen PODS around and on the TV. When I was moving about 250 miles away, I used their service for moving and storage. I started setting things up on the phone and the process was pretty good. The only thing about the whole thing is you just get a lot of emails and a lot of things on your phone all at once. Even if you confirmed things, they still want you to confirm again. But the people I interacted with were pretty good. They changed their system right in the middle of my deal, so maybe that was why I was getting a bunch of double stuff. I called them and asked if I had to do anything else and they told me no, which was good. But when I got a text from the driver, I was a lot better off and I felt more comfortable.

My neighbor in the Catonsville area used PODS several years ago and had good experience with them, which was enough for me to proceed using them. I knew about them from experience and observation, and I had no problems booking the pod. I would recommend PODS.

I chose PODS because it gave me the flexibility to do the move the way I wanted to do it, on my schedule. I was in charge of everything, instead of just having movers come and load everything up in a van and have it disappear for an undetermined period of time. For me, booking their service was pretty easy. When I wanted to leave, all I had to do was just decide when I was gonna be leaving and ask them to come drop it off. Then we loaded it up.

I booked a container with PODS and I went with them because I was supposed to get a discount or a gift card from them through Costco, but I still haven't received that. Other than that, booking with them was pretty easy. I did it online and since there was only one size option available, that was what I got. It was a 16 and when it arrived, it was fine and clean. Overall, working with PODS was convenient, and it was pretty cool that you can have storage on site versus having to go someplace else.

I arranged a PODS delivery to our storage facility under the discount from Cisco. The first PODS arrangement was successful, so I thought. I realized the POD wasn’t as big as I assumed so I placed an order for a second one, only to find out the first PODS container was not reserved correctly and the representative misled me on the pricing by not informing me he had us renting the container for a month after the we emptied the container. I informed them that was not the plan to rent an empty container because we would no need for it after it being emptied and that I was not aware of the terms.

I worked with PODS previously for a business that I had managed, so I had good experiences. This time, I used them for moving and I got an 8' x 8' container. I'm older, so I hired local people to pack and one of the gentlemen had a lot of experience. He used to be a contractor with PODS. So, he knew exactly how to pack it. The pod traveled across the country, and there was no shifting in the pod. I reserved the pod two months in advance, and I was given a date. The reps followed up nicely with me and the pickup came early in the three-hour window. The driver was very knowledgeable and quickly was able to deliver and then pick it up again from me. So, I’m very happy with that. It went very smoothly. PODS is very reliable and does what they say they’re going to do. Plus, the price was what I thought it was going to be. I was very satisfied with the whole experience.

PODS was running a special when we signed up for their storage services and we chose them for their name. We booked online and our experience was fine. We got whatever their biggest pod was and we probably needed a bigger one, but they only had that size. The drivers were very positive and wonderful. Overall, it was a great experience. We were building a house, so it helped us not have to move our stuff around a million times. It was just in the pod and then out of the pod.

We rented the pod for a remodel of our home that we were doing. Booking the pod was a very simple process. I just went online and selected one and scheduled the time of delivery. It was easy. They were very prompt on their delivery time and also on their pick-up time when we scheduled it. The pod seemed to be weather-tight. The door itself was hard to open and close, but I was able to do it by myself.

I need services from PODS, which include a pickup, a long-term storage of around eight months and a drop-off. I got an 8 by 8 x 18 container and it was the right size. Dealing with the rep on the phone was very good and the drivers were outstanding in every case.

I saw PODS in the neighborhood, and I needed to move a great deal of furniture from Arizona to Nevada. I did not need to use their workers to do it. I had people that were willing to load it in Arizona, and still willing to unload it here. I had my son help me with booking online. There were a couple of times when I was confused about what something meant and regarding what pick-up they were talking about, as opposed to what pick-up I was talking about. They were very knowledgeable and accurate. Also, PODS quoted me a rate for one of their smaller, 16-foot containers I didn't like and told them that, and they backed down and adjusted a rate that my son got earlier. The ultimate charges were exactly what they said they would be.