PODS Reviews

From the delivery of the Pods in Idaho to the transport for temporary storage to the delivery of the Pods to our home in Washington State, we were entirely satisfied and confident our household goods would be safe, secure, and in good condition. We were extremely happy with the drivers who delivered and picked up the Pods on both sides of our move.

Everything fit. We had enough time to load and unload. Calling customer service was simple. They told us how everything was going to work and be billed. Everything was easy and quite inexpensive. Also nothing in the pod was broken.

Using a POD to move our household goods was great. We were responsible for loading and unloading. It was hard work, but worth every penny. We were given updates on the status of our POD as it made its way from California to Washington. We were contacted by the driver when they anticipated picking our POD up and the contacted again with an anticipated time of delivery. PODS provides a short video on how to pack your POD safely. We had no damage to our belongings because of this. Thank you for a smooth transition.

Customer service was were good. They’re reliable. They were very accurate for when we needed to be there, so I appreciate it. The only thing I didn’t understand were the pickup fees, but the quote was accurate.

Great company. They delivered on time... Picked up on time... Redelivered at my new house without damage... Had no problems with the company, drivers, or the pod itself... It kept my belongings safe, dry, and secure all the way from the hills of South Carolina to the shores of Florida.

I used PODS for storage, and I decided to use them because they have better reviews. The setup process was easy. I just scheduled online, and it took a week for scheduling and picking up. They brought it and dropped it off, and then came back when they were supposed to, picked it up, and took it to the storage facility. And then we only stored it for four months, and then they brought it back to the same house. The crew was professional, and the overall cost was reasonable. I will use them again if I need to.

I got a pod dropped in my driveway and then had it moved to the new house. Booking PODS online was easy. Everything flowed just fine.

I’ve seen PODS at a job site in the village. The booking process sucked. The guy I was talking to didn’t speak very good English and was hard to understand. I had to go over each question four times. After we got things set up, they called me back and would not distribute it to me out of Milwaukee. Milwaukee canceled it on me because they said I was too far away.

All deliveries and pickups were On time as scheduled. POD was clean and easy to load. Lots of hooks to secure the contents to on the inside. Pods are the way to go versus moving trucks. Load at your own pace. Also the low entry point. Is great versus lifting up onto a truck.

We’ve booked numerous pods online and over the phone and everything has always been fine. The pods were always clean, everything was right on schedule, and the drivers didn’t miss a beat.

A very polite driver arrived on time, clean POD, picked up and stored with no issues and no damage to my belongings. Delivery was also as promised by another friendly driver. The skill of both drivers was really amazing to watch them handle the POD. Very pleased with the service.

Container was dropped of on time and picked up. We were moving within town so it was so convenient to have had the time to fill it and call to have it picked and taken to our new home. This was my second time using PODS…. and both times the service has been over the top…. Highly recommend them.

Our business, The Junction Coalition. was going through a major renovation of our offices. We had no ability to store our office furniture, electronics, and artwork. We called PODS and got the price we needed. What else we got was amazing. The drivers, drop off and pick up were experts. They suggested the correct place to park our pod. Made sure the function of the rest of our area would not be impacted by the pod. We appreciate their kind and courteous service.

PODS was a superb provider of moving services including the recommendation of packing and loading support. They were accurate in their timing and delivery estimates and fulfilled their side of the equation on every aspect. All of their telephone and driver personnel were friendly, polite and efficient. I will be sure to use them again for future moves.

They DROPPED my Pod from a forklift in the storage center in Chattanooga. The insurance I purchased through them depreciated my crushed contents by 50%! Not only do I want the replacement cost of my contents, but I want my money back too. Nobody at PODS will return my call - not the Facility manager, not the Customer Advocacy Office, not whomever reads the emails sent to customercare@pods.com. Nobody!

PODs sells service to anybody regardless of whether or not they are a good candidate and make them deal with the consequences and extra fees afterwards. NEVER use PODs as they don't care about the customer and just rope you into unexpected fees and hassles. Specifically, they will tell you verbally that your delivery locations look good, then they make you listen to an automated disclosure that absolves them of all responsibility when your delivery location is not adequate. They will then hit you with tons of extra fees for the "special delivery" seeing your delivery locations are in fact not wide enough, etc. etc. As one fellow customer put it: "Don't use PODS unless you live on a paved football field".

We rented two PODS to enable us to empty our garage, reorganize storage and work spaces, then refill the garage (minus all the stuff going to charity or trash). The two delivery and two pickup drivers were met on arrival and advised that they had to stay on the 12 ft wide concrete driveway due to mud on both sides. Both delivery drivers managed to do so with no issues. Neither pickup driver stayed on the concrete. Each left a significant divot; one on the left side, one on the right side. When one driver was stopped while still maneuvering off the concrete, he immediately became defensive and continued onto the grass. The divots are not large but will take some work to remediate. The delivery drivers showed that it can be done. Neither pickup driver wanted to hear it. Other than that, the whole experience was good.

Reserving the POD, delivery and pick up was excellent. The drivers were friendly, professional and efficient. The POD itself was clean and kept our belongings dry. The phone system was cumbersome and removing my credit card from the account was too difficult (3 calls and lots of waiting). I would recommend to others, with these caveats.

We contracted with PODS to move our belongings from Oregon to Colorado. We used 2 PODS at different sizes and 2 different times. The PODS were delivered on time and in good condition. The last POD delivered to Colorado was unloaded in good time and we were able to have the POD picked up earlier than contracted. Everything was handled on time and efficiently.

We had a complicated job and a couple of changes (small POD for large, and different dates and locations). The telephone staff were efficient and thorough. Then for all the moves, we were lucky enough to have Clark running the placements and retrieval. He was a pro with the tight placement necessary for 2 x 16 foot PODS to be side by side in our driveway. It was a pleasure to watch him handle the machines. He was thorough, kind and had a few tips for both getting the sliding doors shut and for opening them once they were redelivered - since we packed them tightly making the opening a bit of a challenge. Also, I requested him for all subsequent moves and he kindly came.

PODS has made an unfortunate flood situation much more manageable. This was our second flood in three years. PODS delivered the unit we requested in a timely manner and with upmost respect and professionalism. I don’t know what we would have done without the easy access to a unit in our driveway. Thank you.

PODS made this last move for us so much easier. Instead of getting a uhaul and having to get it all done in a day or two we were able to take our time and not hurt ourselves (you have a month with PODS). They bring it to you, pick it up and deliver it to your next location. You don’t have to worry about driving some big truck through crazy traffic. And when you’re done they come get it. So you don’t have to worry about taking back after your exhaust from unloading. Not that I plan on ever moving again but if we do I will be calling PODS.

When our family was planning our move we wanted control over our own possessions and do it ourselves. Since we were moving from Hawaii to California it required shipping a container. PODS were just what we expected the whole process had many steps. The Hawaii team and the Oxnard team were what made it work smoothly. I personally visited both sites & was impressed by their Professionalism! From the Front Office Staff, Warehouse Forklift Driver, POD Delivery of the POD to the pick-up to go driver, all employees were helpful & friendly. (Tim, Tony & Richie-Hawaii Rose & Staff-Oxnard Calif)

I thought the bulk of the process was great. My only complaint was the difficulty of getting my pods to my house at the end of the process. At first they told me it would be almost a month before I could get my stuff to my house even though the pods were in the same town. My destination Pods center seemed to have considerable issues with manpower.

First time using PODS and we were blown away by the experience from start to finish. From ordering our POD over the phone and scheduling pick up and return, to the drivers delivering and picking up during the time windows they projected. It made our life extremely easy. We cannot thank PODs and their staff enough!!

From the initial inquiry for information about their products and options, I was impressed. Every Customer Service Representative throughout my experience was professional, personable and ensured all my questions and concerns were addressed. Everything was easily managed online, delivery’s and pick up were on time and professionally done. I highly recommend PODS for your moving and storage needs

We used Pods to help us deliver our household from Buffalo NY to Denver, CO. Terrific to work with. Such a great staff, from the moment we called to our delivery at our old house to new address. Everyone was very professional, ordered 1 pod and realized we needed another pod and they accommodated us with no issues. Our pods were delivered to Colorado, held in storage for a month and then nothing delivered as we requested.

I had multiple items broken and they add the insurance without asking and when you file a claim, they say nothing is covered unless there was a fire or flood. Complete scam and was super expensive. I should have gone with the movers, at least they load and unload. I will never use them again.

Left 8 messages for someone to call me back No call back yet. Same thing happened to the original claim, no call back. This is not acceptable! This company could care less about the customers!!!! Please do your jobs and call me back and take care of my claim, it's been too long.

Happy to have a company to store my daughter's things on college move out and then deliver to her new location in the fall. Communication about pick up and delivery was good. Not great communication when had to speak to someone at the local site. But overall happy w ease of use.

The moving experience with PODS was all good. I spoke with someone over the phone laying out my needs ahead of time and so when I was ready to order and move forward I had all the information I needed. The prices matched what I was told so there were no hidden fees after the fact! My only issue was with the refund policy, I do not remember nor is it in my notes, that after 3 days, you will no longer get any refund for the month. I was at 5 days-one of which was a Sunday-so I felt I little taken there.

We moved house from WA to TN. PODS provided a cost effective means to transfer all our belongings. The Pod provided was clean, exactly as described and easy to load. Drop off and pickup on both ends was efficient and very professional. I am happy to recommend PODS to any future house or office movers.

Overall, I had a great experience with PODS for my move from Texas to Missouri. Reservations were quick and easy. Everything was thoroughly explained and the price was affordable. Delivery of the first POD was on time. Only issue was the lock I paid for was not delivered with the POD. It was easily refunded. Pickup of the first container and delivery of the second container also occurred on time. I was a little panicky about the 8 ft size of the container. I called and they made it easy to change to a bigger container. I changed my mind again and received great customer service. Shipment and arrival of first container was on schedule. Arrival of second container was on schedule and coincided with the arrival of the folks who helped me to unload. The door was stuck on the first container as the load shifted.

The driver called to notify me when he was en route. He was respectful of the property while navigating the space. The process was quick and easy. I really appreciate him answering my mother's questions. He was punctual, professional and very respectful. PODS has been my go-to for storage for years.

Driver did in excess of $25k damage to my wrought iron gates with the POD trailer and never told me. He came back with a second load and never told me. I reported it to PODs HQ and no response to date. I sent a detail write up and 13 pictures of the damaged gates. They were made of 2” thick wrought iron and they were broke completely in two places and smashed in. To do that much damage.

Wonderful service from beginning to end. Everyone was so helpful and courteous. They kept me informed about the date arriving and being picked up. Couldn’t be more pleased and will use PODS again. The PODS were delivered in timely manners and picked up when I was told. All good! I think it’s a wonderful and very convenient service. From beginning to end! Couldn’t be more satisfying.

The level of service I’ve come to experience went above and beyond my expectations. Great attention to ensuring that my contents remained safe and not damaged. I rented two units for my move after the sale of my house. The second container was all fragile and mostly glass, not a single thing was broken. The drivers are super nice and professional, very helpful and friendly. I HIGHLY recommend this service to anyone looking to make their storage &/or move be a smooth process.

These people are on top of it!! One of the easy things I’ve done. They have great customer service, very responsive to your needs and punctual with drop off and pick up. Even their drivers are a pleasure to work with. The whole process was easy and the cost was fair. I would highly recommend PODs for your storage and moving needs.

Clean. Nice side Pods. Professional team helped us move furniture. Great storage place in Saint Petersburg, friendly accommodating staff when needed to get into pod and great delivery to the storage area. On time professional staff. Delivery was on time. No damage to any of the furniture or boxes that were loaded into the pot.

This is a fantastic service, from order service delivery. Done by email, call, on time. Promised people on the phone. I can’t say anything bad. Again fantastic. I would recommend this company for people around surrounding. Thank you. Company driver for delivery and pick up they called. Very polite and very helpful. Again thank you.

I recently moved cross-country with PODS and couldn’t be happier with the experience. From start to finish, the customer service team was incredibly responsive, helpful, and supportive. The drivers and handlers were professional, punctual, and clearly experts at what they do, making the entire process smooth and stress-free. Everything arrived safely and on time. I highly recommend PODS to anyone planning a big move!

Arrived when agreed. The driver placed the pod exactly where it needed to be and I with help was able to get it packed and ready for the agreed upon pick up time. Since my new location wasn’t ready, the pod had to be stored for a short time and then it was delivered to my new location right on schedule. First time I had to move in 20 years and been seeing PODS advertised and decided it would be my best choice. Thank you.

This was the best decision moving wise! Customer support was there every step of the way. I loved the fact that you pay as you go and not all in one shot. Real time updates (calls, emails, text) of what to expect and when drivers will arrive. Customer support is very helpful and answers any questions whenever you call. The pod is clean and I got the biggest pod in size which moved a 3-bedroom house. PODS was recommended to me by a family friend and now I will recommend them to anyone I know who is moving. Thank you pods for helping us move!

I used PODS to store my luggage for two months. The service was excellent. There were no delays and everything went smooth. Only recommendation would be if they can provide a six hour service window at least 48 hours before would be great for planning as this helps in planning to make arrangements for the pathway to be cleared for placing the POD.

I would highly recommend PODs to those that are looking for a cost-effective option for moving, and are willing to take on packing themselves and a bit more of the responsibility of coordinating professional movers to help load/unload. I believe by using PODs I saved close to 50% of what I would have paid a traditional full service moving company. I found the scheduling process easy and all my customer service interactions were fantastic...they were very patient and helpful.

We’ve always used PODS for our remodeling division. Most of our clients don’t want to move their belongings off site so we bring in a pod and move all of their furniture out while we remodel. This pod company is by far the best that I’ve worked with as they’ve shown diversity and ingenuity each time. Highly recommend.

We were moving between houses and we're gonna live in a house temporarily. We didn't wanna have to transport to a storage facility to move it again so we went with Pods. We set it up online and got the 16-foot container. Their customer service was 5-stars.

We got a bid from another company and also talked to PODS. Both gave us a lot of information, and they seemed similar. It might have been the price why we went with PODS. I'm familiar with them from seeing their containers and when we did the final booking, we spoke to a rep. It seemed very positive and the rep seemed friendly and knowledgeable. The drivers we had in Austin, Texas were great but the final guy who came to pick up the pod was not too friendly. Maybe he was having a bad day, but otherwise, people were good.

Because of their price, we went with PODS. We called them to make our booking and the rep we talked to was great. We got the large pod and everything was good. We didn't have a problem with talking to the gentleman, to getting in the pod, and everything else.

While we never expect things to go wrong when we move, sometimes they do. The pod equipment broke in my driveway, damaging property. The local office promised a fix “tomorrow” and tomorrow hasn’t arrived yet 2 months later. The customer service office promised to remedy the situation and then was never heard from again. Finally sent a letter to the CEO. Extremely bad customer service.

I compared the cost of moving with different moving companies and PODS came in at the lowest. I had the process set up through their chat, and I had an excellent experience.

One of my coworkers used PODS to move across the country, and when I used them, my experience was good. The only thing was that the monthly rental amount wasn’t discussed upfront. I was paying around 700 a month, which was fine, but it caught me off guard. The price should be shared upfront so customers aren’t surprised, especially since people might keep their items in storage longer than expected.

My experience was outstanding. The movers were friendly, very professional, and courteous.

I booked my move online and it was easy. I was a little confused about how the billing worked but it cleared up once the move started. The guy who dropped off the pods and the guy who delivered to the new house were both very nice, and the two who picked them up were great. But next time, I’ll just leave all my stuff at a house and not bring any of it with me, because moving sucks.

My brother's friends had used PODS to move from Minnesota to Tampa or Tampa area. I like the idea of being able to pack everything up ourselves and -- because the way the move was happening, we didn't have a place in North Carolina. We’re gonna be renting.

PODS was fantastic from the first phone call there until they picked up the last container. We had no problems with them whatsoever. I tried to book with them online, but we had weird circumstances, so I ended up talking to someone on the phone and they helped me out. We did the storage container and the moving. They pulled the storage unit and brought the things, then kept them until we brought them to Tennessee. They were all very nice and there was one gentleman that got very frustrated when he couldn't get out of our area, so much so that the manager of the storage unit came over to mention it to me. But otherwise, everyone was the most friendly, fun, and professional.

I used PODS for moving and I booked the container over the phone. The reps I talked to were informative and helpful. I was very satisfied and I couldn't express positive enough feelings for my whole experience.

My experience with Pods was good and I'm satisfied with their service.

We needed to store our items for a significant amount of time, and Pods were the most well-known. We booked our 16-foot pod online and it met our needs.

I’ve seen PODS in neighborhoods and the actual pod out and about, which is why I looked for it. My experience using PODS was very good. The technology was easy to use for ordering, entering the address, and communication through emails. Their team came within the time window they said they would, and the pods were set where we needed them and picked up as planned.

We used a pod for a move. I booked it online and it was really easy to do. Then, they set it up in front of my house and picked it up later. Overall, I was pleased with my experience with PODS, but it would have been nice if I could give input on a time frame.

We needed to store our items for a significant amount of time, and since PODS was the most well-known, we used them. We booked our pod online and their website was easy to navigate. We got the A 16-foot container and it fit our needs.

I’ve used Pods years ago. I used them again recently and my experience was good. I used the internet and booked my pod and it came on time. Then it was picked up when I needed it.

I like that with Pods, we could get it delivered to where our house was getting set up. So, we can move our stuff directly into it. Also, once our house is built, we can move it straight into the house. We got a 16-footer container and was very useful.

We used the storage bins of Pods. Everyone we talked to, especially the woman that I talked to, was wonderful. They got all the information on one account. They got my phone number. It was fine. It was nothing that they did. It was just the way that the systems didn't talk to each other. But that's the only thing. If they could integrate the two, the delivery and the drop-off, it would have been a little bit more seamless. But it was nothing that bad.

Lindsey **. I NEED CONFIRMATION THE POD HAS BEEN SCHEDULED ON SEPTEMBER 24, 2025 for drop off at ** Salem South Carolina and pick up on September 27,2025. The PODS portal confirms you have not scheduled delivery and you have blocked me from scheduling the drop off myself. I have recorded my attempt to schedule my delivery and also you have not scheduled delivery. This is time sensitive matter.

Order #**. I provided my delivery address on Aug 18; PODS didn’t deliver until Sept 3 (16 days later). I was told the September charges would be removed because the delay was on their side, yet I was still billed $403.95 (9/5) and $134.25 “redelivery” (9/3) on top of mileage I’d already paid. I’d also previously been overcharged $882.18, refunded only after multiple follow-ups.

My experience with POD was awful and I would never recommend someone to do business with them going forward. I relocated from Florida to Colorado and utilized POD services for a 16ft container. I booked my POD contract on 7/28/25 with the intent of the POD being dropped off 8/19/25. I did my part, paid my fees on time, POD was dropped off as agreed on 8/19 and picked up on 8/22/25 with no issues. When I signed my contract on 7/28, they said it would take them 10 days to get the POD to Colorado so to give extra time for unforeseen circumstances I scheduled drop off in Colorado for 9/6/25 giving them 16 days to get my POD to my home.

Right from the beginning, everything was laid out and explained to me how this system works. The pod was dropped off in Florida on time we filled the pod It was picked up on the day. They scheduled and was delivered the day. It was scheduled in Pennsylvania and when we were done, we call them. They picked it up absolutely no problem. Everything went smooth and we couldn’t be more happier. Thank you.

Worst customer service I’ve ever experienced. Will never use PODS again. Very unorganized and miscommunication company I’ve ever dealt with. Can’t believe you’re still in business. Took almost a week to schedule a move and then a day before the move, got a call and the move was pushed back another day!!! We had already scheduled everyone else. My doctor even told me she talked to y’all twice and decided to go with someone else 'cause to her y’all didn’t seem to have it together!

Very convenient service to move from West to East for sure. Highly recommended. The service from the day the box was dropped off until the day that box was picked up was great. The company representative who helps with the information very helpful. The drivers were very courteous and the window times very accurate and my boxes arrived without any issues. Last but not lease they give me the option to take advantage of using installment payments. So yeah, I am satisfied with the service.

Great delivery and move of the POD. However, the final pick up was a nightmare. It had to be picked up by a certain day and I had made sure to schedule for 2 days in advance in case of a scheduling issue. I didn’t feel like anyone, outside of customer service, cared about my situation. I had to call multiple times and was only notified at the last minute it would be picked up.

Most of my things were in perfect condition and I am very pleased with that. My books are in good shape. My kitchen things are good and the best of it is that no bad odors. Without this survey, I have recommended PODS to all my friends as I was your client since September 2017 until July 2025…. Thank you 😊.

I've used PODS multiple times in the past. I started using PODS when they pretty much were the primary storage container company out there. I was using it to move. Every time I move to a home, I renovate it and then end up moving into another house and starting all over again.

I needed PODS for storage. The pickup and delivery were flawless. The driver put the pod exactly where I wanted it. I got pretty good size one. It was 18 feet.

I heard about PODS from people who had used it before. I just needed a pod delivered so I could load it and move to another home. I booked two, 16 feet pods, the largest ones. They were clean and held my stuff.

The staff at PODS walked me through the process and told me what would be happening. The representative who helped me was knowledgeable and skilled at what he does. I let him know that I was in the military. And so, I got a military discount, which I truly appreciated. The price was much more affordable after the discount.

Delivery and pickup from Bonita Springs, Fl to Tucson, Arizona were precise, very timely. Delivery and pickup at both ends well coordinated and drivers friendly and professional. The only challenge was pickup of the POD once emptied at the Tucson apartment location. The POD was emptied on the first day but storage required we leave the POD on a city street for 3 days. Worry that kids might get hurt around it or harm from getting in and that I would be charged for extra days on an empty POD. All did workout as the unit was safely removed with no harm.

Starting was ok. Trouble started with moving unit. Contact customer support numerous times. Msgs ignored. One driver wanted to put unit in no parking zone. He left before police came. 2 wks without bed. Bad news for a disabled customer. Unit lost once. Charged twice in in 1 day. $800 then $780. $800 refunded. There was some refunds but not worth the anxiety. They say 24/7 service but usually wait 2 weeks for action. Their rule of "driver has discretion of where to put unit" is too vague and be used to discriminate. The only bright part of their service was the employee Antywone ** who went way above and beyond his duty to make things right. He found my unit and delivered the same day going past operating hours. I give PODS 2 stars but Antywone ** 10 stars.

We just needed a container to pack and move from Wisconsin to North Carolina. PODS was the first place I called, and I thought their price was fine. I didn’t even call around. I just went ahead and chose them.

I was moving by myself and didn’t pay anybody to help me pack. It was gonna be a one-person job, more or less. When I calculated the costs, it came out to basically breaking even. So, for the sake of convenience, I decided to go with PODS.

Great move in every way. Changed dates and locations a couple of times without a problem. The flexibility of being able to access the POD prior to delivery was very helpful. Details of overall plan including dates and expenses were always at my fingertips. No downside experienced at all. Can highly recommend PODS for your move.

PODS were wonderful throughout the whole moving process. I was very happy with everything. And their price was good. They gave us a discount because my husband was in the military. And when I first called them, they put me through to a specialist who dealt with military families, and they talked me right through everything. They were great.

I was moving from Florida back home to Maryland and I needed a place to store some items that I was bringing up. I kept it longer than I had hoped, about three years. It really didn't do the job. It was too hot in the summer and too cold in the winter, and it really didn't keep my belongings in as good a shape as I had hoped. I probably used it incorrectly. I should have loaded more than one pod in Florida, had PODS take it up for me to Maryland. Unfortunately, I had a friend who had a truck pick up my stuff in Florida, bring it up to Maryland, buy the pod, get the pod put here in Maryland, and we took it from his truck to the pod. If I would have been smart about it, I would have had PODS take it from Florida to Maryland. It would have cost me less money.

My experience from start to finish with PODS was really great. The delivery and drop off were seamless (thank you John S!) and all of our belongings were perfectly intact. I was really worried about things like moisture, bugs, smells etc and the pod was exactly as we had left it 10 months prior! I would absolutely recommend using PODS. It made our double move in one year so much easier.

Our experience with PODS was very good. Whether it was the staff on the phone or those driving the PODS trucks, they were all very kind, informative and considerate. Everything was on time. Plus, nothing was damaged in the transportation. Your company made it so much easier for us to get things done. Thank you.

Overall satisfied. There were some miscommunications between AIRES, PODS, and myself: I gave PODS and the movers my primary number and they kept calling my job number. When I told all parties that they should use my cell number as a primary number; they never did. As far as the pick up and drop off; that went well.

I got different quotes for my move. That was likely due to the changes I had to make. Most of my phone experience was very frustrating with long wait time while the staff checked on things. Most of the people I spoke with had very thick accents that were difficult to understand. My last call was to try to recoup an extra charge that I was not told about. Because of street sweeping on the day of delivery, I had requested an afternoon delivery. I was not told that I would be charged an extra $288! That last call had already lasted quite a while when I was put on hold while she checked something. After an additional 20 minutes of holding, I hung up. I have to say that all of the drivers were fabulous, and the staff at the Sacramento PODS storage were great. Phone customer service jobs should not be given to people that can’t be understood.

Great service. Was a great relief to have this service to move my elderly parents cross country. It put my mind at ease. Is nice to take things slowly and know it will get cross country with no damage. We appreciate all the time spent by employees to make sure this transfer went smoothly.

From the first call to the final pickup the service was absolutely wonderful! They kept to the schedule without fail. The drivers very helpful and polite and went over how to use. I am an elder person and that meant a lot to me! My choice to use PODS was first because my daughter used PODS to move out of state and raved about how simple it was!

We are in the process of clearing our house for staging to sell, and PODS was the perfect storage solution. We packed at our leisure and when ready, PODS moved the unit to our new address. It was a very simple and easy way to move our household items and still have total access to them as needed. I would highly recommend using PODS!

PODS was an excellent choice for us. PODS did exactly what they said they would and they were always on time. The drivers showed up on time and went right to work. They were very good at their job. They might not look super professional, but they are the best at what they do.

The price was comparable with other pack your own movers but I liked the idea that the POD could be dropped anywhere and then picked up. Everything went well and I was even able to access my POD after it had been loaded and moved to the warehouse. There was a miscommunication with the warehouse and they said everything was set to go but I had not called in a pickup request. The POD arrived late and went over the 30 days but POD was willing to not charge for a second month. Thank you.

The service was great as far as drops and pick ups, those that I did interact with were nice and professional. We ended up needing 2 pods, I think this is where they make most of their money, it was costly, but the convenience outweighs the cost, I will say though, IF there is another move in our future, we will hire movers!!!

The drivers handled the containers well safeguarding the items I moved. They were able to place the containers per instructions even in a small one car driveway attached to the neighbor's driveway. The staff I spoke to on the phone guided me with the move. They explained the breakdown of costs. They helped in getting some discount. Thank you.

Moving is no easy task. POD offers an affordable solution, timely and safe shipping. Very happy with the way this worked out. Happy happy happy. Good communication between delivery locations. The only improvement to their service would be to offer free lattes for life!!!! This is crazy.

Referred to PODS by a previous user. PODS were perfect for what we needed. We ended up using three 16 foot PODS. The drivers were excellent and placed the PODS in the exact spot to facilitate loading or unloading. Changes to plans were easily executed on the PODS website. If I had anything critical at all, it was the 12 foot PODS can’t be used on interstate moves, to be fair I didn’t estimate as well as I thought I did, but that’s another story. Our household goods arrived as scheduled and unbroken. Everything looked the way we loaded it. I never plan on moving again, but if I was it would be PODS.

Sorry I can't find my customer ID but I just have to say that the whole experience was amazing! They were on time for each delivery and pickup!. The guys doing those were courteous and efficient. They answered all my questions and made sure that the placement for the drop offs was where I wanted it. I will recommend PODS to everyone. It is refreshing to find a business that does what they promise and the price was very fair! Thank you!

We switched from a Upack reservation to PODS less than 2 weeks before our move date because we decided on a bigger container and Upack didn't have any. The reservation with PODS was easy, if thorough. They had the size container we wanted AND offered a Saturday pick up day (the day after the 4th of July) which was very desirable to us. We moved out of an apartment and had to fit the container into two adjacent parking spaces. The driver on the day found them without assistance and gave us pointers on packing. The whole things was picked and delivered on time as arranged, nothing broken. Once we emptied it they promptly came and collected it again. We have nothing but good things to say.

Great experience - so much easier and effective than I imagined! Thanks! The only thing is that I didn’t get payment receipts for the service. I’d appreciate it if I can get one. Thanks! Also, it would be great if you expanded to other areas - like Indiana! I was actually moving from Indiana but couldn’t find any PODS service going from there!

Moving is inherently stressful and during some of the process I found the need to have to reach out to customer service for help. Unfortunately the online portal does not allow chat function for Canadian customers which was disappointing. After calling the service number however my issues were sorted quickly. The actual pick up and drop offs of the container were hassle free.

I really appreciate the professional movers that I had. They arrived early. Did their job, placed my furniture where I wanted it. I originated in PA and traveled to TX. If I could give the movers a number it would be 11 out of 10.

I was having a garage makeover and needed to empty to entire garage. I was painting entire garage, epoxy floor and getting whole house water system. I found the ad and lined up the dates. I was excited because I could rent it for the whole month for a low cost due to a promotion. This was helpful and I would use company again.

The PODS customer service was absolutely excellent in every call that I had with them. They were helpful and kind in every call. The team was consistently great and should be recognized. Please recognize them using my phone and email provided--I am sure they don't get enough credit. The PODs dropoff, move, and retrieval were also excellent, timely, communicative, and kind. The POD was placed exactly where we requested at both dropoff and move. THANK YOU FOR GREAT SERVICE ALL AROUND! Moving can be stressful and we appreciated the great service we received to help alleviate some of that.

I had a great experience using a POD. Everyone, from the initial phone call to the delivery and pick up of the POD, was very professional. It was great to pack and unpack on my own time. I was able to carry items into my house and place them. I loved not having all of my stuff dropped into my house and then having to sort through it.

James was courteous and professional. Great service! We used Pods for a cross-country move of furniture, and everything went very smoothly. We will definitely use Pods again for any future moves or storage needs.

PODS charge me for an extra month that I did not use them. They were to move my pods the end of the month. They were not able to so because they couldn't, I would not be charged for the two days my stuff was in storage. Even after deducting it from my account I disputed it. Yet they say they didn't take it out but my bank shows that it was taken

We sold our condo and had to move the remainder of our stuff. We had used PODS in the past and had a good experience, but still compared their prices against other companies providing similar services. It didn't take long to see that PODS offered the better pricing and more sizes for containers, making our second experience as enjoyable as our first.

I had no prior experience with PODS, only knew of them from seeing the containers. But I had a specific need to clear a home of furniture without knowing when or where I would be taking it. Everything about the PODS experience was simple, efficient, reliable, and with no surprises. I found the price to be fair; making all arrangements for pick-up, storage, and delivery was easy. Trucks arrived on time, drivers called in advance, everyone was flexible in meeting my needs. I had occasion to go to the storage warehouse to remove some items (again, all arranged online) and the staff there were helpful and accommodating. I highly recommend - and commend - PODS and their people and operations.

By far our best way to make a cross country move. All of the experience was seamless. You make it so easy to monitor the move & make any arrangements needed for pick up/drop-off. I would use again & definitely recommend them for your move. It was easy for us to find companies to help unload our pod when we were ready to move into our new home.

The one thing I would change is the notification of when the PODS would be delivered/picked up. It would be great to know a little more ahead of time. It was hard to plan movers, etc on such short notice. Even a couple more days ahead of schedule would be helpful.

Customer service was exceptional throughout the move. It was a great option for me to fill the pod over time as I cleared out my home. They were able to send someone to help when the door would not roll up at my destination. Delivery and pick up were on time as promised.

Pods was a great company to deal with. The drivers on deliveries and pick up were professional and courteous. Customer service via phone were some of the nicest I experienced. I would use PODS again and I highly recommend rather than loading up a Uhaul and moving yourself to another city or state.

It was the best experience in my moving because as we know moving is very stressful. It was one of the best decisions l ever made in my moving. It took a lot of my stress off and it was reliable source from some friends. I would absolutely 💯 %. Recommend it to a friend or anyone especially because you can do it at your leisure.

Dear PODS thank you for being able for me in my time of needed and extra room. I was able to stores every thing I wanted to keep in the extra room. The wonderful things about PODS they show up on time and leave on time. Thank PODS for the extra room.

At first we were pleased with the discounted price and the ease of delivery. The problem came when we had to extend the pick up date. There was no discount on the Pod so it was a lot more expensive. After we paid for that, we got another charge for the Pod pickup. We didn't realize that was an additional charge. We were glad they were there when we needed them but I doubt if we will use them again.

I rented two 16' PODS for my move (local) and could not have been more pleased. From the delivery of the empty PODS, to the pickup and delivery of the full PODS to my new home, to the retrieval of the empty PODS every step was managed with precision, professionalism, and every person I worked with was GREAT! I changed the delivery and pickup dates of the PODS from my old house and even with this taking place right around a major holiday it was handled perfectly.

I could not have been more pleased with my experience with PODS. Starting with their customer service team (who was extremely helpful and nice) as they explained every step, including what charges would hit my credit card and when they would hit. There were no surprises, and everything ran like a well-oiled machine. I received notifications the day before the drivers arrived, to give me a window of time that the drivers would arrive, and the drivers called when they were on their way to let me know the time they would arrive.

“Everything Was Fine... Until Delivery Day Became a Disaster” I honestly thought I had made a smart choice by going with PODS. The booking process was smooth, the pickup went well, and I was actually impressed—until delivery day came around and the entire experience went straight to hell. First, the delivery arrived early but they refused to accomodate my request to have it delivered earlier. I am several requests with no call back. I had to call multiple times just to get vague answers and empty promises. Every time I spoke to someone, I got a different story: “The request was submitted and someone should contact you."

Great experience. Ceaser Q was an excellent driver/representative. Was on time and very professional. Would give many more stars!!! Very kind and got it done in no time with precision. He asked if there was anything else he could do...was so kind.

Deceptive Trade Practices. My emailed quotes (done on the same day) were much less than the final receipt and quote. Watch out as they try to say the discount was only good for the first month but that is not stated anywhere online or in my email. Online and emailed quotes say "Monthly recurring" charge and the Representative (3) try to ignore this completely to justify a large increase in their Monthly recurring charge. Bait and switch!

I would avoid using PODS at all times. They customer service is unhelpful, their delivery times are a guess, their C suite is unresponsive to outreach and they do nothing to build trust with a customer. Hours of fighting to understand when a POD is being collected, where it is, when it will arrive, when it will be collected... but no shortage of threatening calls to pay them money. There are other options - use those.

This has been the worse experience I’ve ever had with PODS for a move and I own a moving company and never had to deal with a situation like this. I have spoken to over 10 different reps and 3 “supervisors“ and no one put my request in for an earlier drop off and no one ever did it. I have been placed on hold for 30 minutes several times and nobody comes back to help me. The lack of transparency in regards to my personal items is very frustrating and unacceptable. This company quick to take payment but very slow with helping.

The first guy I spoke to from PODS wasn’t as helpful as I would have thought. He just read me their rates. I called back because I was looking online and got a different price. The second gentleman I talked to was awesome because he found discounts and really shaved some significant money off the original quote.

We chose PODS last minute to move from New York to North Carolina because the other service provider bailed on us because it was the holiday weekend. PODS also gave us a better deal. I had an excellent experience with everybody. Every time I had to contact them, there was somebody on the phone pretty quickly. They were easy to understand. Obviously locals, not outsourced, at least I assume. All the interactions we had were great. I had no problems.

The very first call I made with PODS was a little convoluted. But when I decided to place the order, it was very smooth from that point on. Everything was great. All the drivers, except for one of them, called to let me know when they were on their way. It was just that very first one who didn't call. But he called the other number that was on my account. That was fine because then I adjusted it in my portal.

My daughter used PODS in the past for a move, and she told me she had a really good experience. We did a long-distance move, from Florida to D.C., and it worked out well. The original quote was very competitive, and I was pleased with it. When we got to D.C., I called about having a couch moved to Pennsylvania. That quote was more expensive, which I didn’t like, so we didn’t do that.

I was moving so I decided to use PODS based on their reputation. I first contacted them online, and then I called and ordered a 16-foot container. One of the problems in moving is the container was advertised as enough for one to two bedrooms, and it didn't take that much. People should review the amount of stuff they’re moving and to see if one pod is going to be enough.

I moved from Santa Cruz, California from one coast to Conway, South Carolina. It's just inland from Myrtle Beach, South Carolina. I needed help with a cross-country move and I had fun booking the pod. The guy that I was on the phone with was an absolute doll. We had a good time and and talked about other stuff. It was a very pleasant experience.

I used PODS before, so I went with them again. Setting up with the rep was all done by phone and fairly easy. I moved from Florida to Delaware, and both the pick-up and delivery went flawlessly. They were there right on schedule and there was no problem at all. It took them about 15 minutes to set each pod in the driveway, showed me how to use the locks and open the doors, and they were gone. It was expensive, but knowing that moving is expensive in general, I’m not sure how they would compare if I hired an actual moving company. I would probably use them again if I had to move.

PODS is easy storage, nice, handy, and affordable. It was great all around. Pick-up and drop-off were great. It went perfect at both ends, no issues at all.

My experience with PODS was great. I called to book for moving and I got the 16-feet pod. The price was too high but I didn't have any choice. The customer service was very good though.

I have never written a review like this before but am shocked at the service I just received from Pods. I scheduled the Pod - it was confirmed, I signed the documents, entered my cc info, etc. Fully confirmed. I then scheduled long haul movers (and paid half of a large number) to move my stuff from where I am now, into the pod (based on when the pod would be delivered).

I've used PODS before. This time, I got the big one. I booked it over the phone and customer service was excellent. I had no problems. Pickup and delivery was perfect, and I didn’t have any complaints about the drivers. I would recommend PODS. It was cool.

I had a very, very good experience with PODS. Actually, my daughter used them before. The pick-up was a little late, and they left the pod here for a week. It was okay, though. I understood that, because they were coming from Memphis and they only service my area once a week. The drivers were great with communication. We stored the pod for like four months, and we had no problems. The pod was clean. The only thing was the cost since it was expensive.

The people who moved us thought that the best way to go was PODS, so they recommended them to us. That turned out correct. We needed storage for some of our stuff, and I gave them the time we wanted it. They stored the pods at their facility until it was time to move. I had no issues with customer service. I arranged everything over the phone, and they were pretty helpful.

I needed a place to hang my clothes after the fire and wanted something on my property for easy access, which is why I chose PODS. The pod was clean, but there were a few bugs running around. On hot days, it got extremely hot, so I realized I need something with climate control to make sure my stuff doesn’t get damaged. The staff were professional and helpful, and I have no complaints about them at all.

I needed some sort of container as my family and I moved about four miles away from where we were living. I had priced everything out with either a full-service moving company or similar companies like PACK-RAT. And it really just came down to the price when it came to PODS.

I was moving out of state, and because PODS was national, I felt that it was reputable to be able to move my stuff across a long distance. They were good and very easy to use. It was a 700-mile move and there was a lot of shifting which they mentioned. Everybody was really friendly during the pick up and delivery, and I was kind of worried about how angles and things would work, but they did it very easily. I used the medium PODs for storage too.

They brought the PODS to my house and we loaded it, and then they brought it to the other house and it stayed there until we were ready. I got the biggest one they had as far as for a home move, but I could have gone a little bit larger. I actually moved everything in the house. The price seemed to be fairly reasonable. I had a little bit of trouble booking online, so I had to finish up on the phone. As far as the pickup and delivery, both cases were excellent.

I was renovating and had to move some stuff out, so I kept a pod in my yard. I used PODS before, and I was very happy with their product and the service. It could have been a little cheaper, though, because I didn't have to go far with it. When it came time for the pick-up, the guy was excellent. The yard was wet and it got stuck a little bit, but he knew exactly what to do. He put forth a hard-working ethic to get that pod. I even tipped him $10.

I saw a neighbor had PODS and it seemed the easiest way to move. And it was indeed the easiest way. I did it all online. I was on the phone with an attorney when they came to deliver to my new house and my car was in my garage. My mistake, I had them park in my driveway. But the driver was able to fit in there and it was tiny, so that was great.

With PODS, everything got here perfectly in one piece. The people were great. Nice and polite.

The PODS experience has been nothing short of frustrating and deeply disappointing. The website is bulky, unintuitive, and barely functional. After waiting over an hour to speak to a customer service representative, I was logged out within a minute of finally getting connected—without resolution. Payments were withdrawn well before the scheduled dates, sometimes weeks in advance, without notice or consent.

Terrible- Email confirmation delivery said 11-2, clear instructions of driveway to use and they put in nearby parking lot spot, not driveway- As I was planning to be there before 11 to help ensure spot is correct but they delivered TWO HOURS EARLY, I had no time to get there before they left. Cost me time and money for movers to trek across parking lot. Called/chat utilize to resolve issue…. Just nope, not an option to move where I asked and not an option to compensate for movers' added cost. Terrible.

I used PODS to pack up our garage, store it for about three weeks, and move it to the new house we bought. I’ve used them before around 22 years ago when we were moving from Alexandria, Virginia to Phoenix, Arizona. We also used them to declutter our house to put it on the market and it worked out really well for us that’s why we used PODS again.

Had an awful experience. They were late for the pick-up. I waited 6 hours and had to pay movers extra. Then at drop off the day of they cancelled "driver's opinion"! They did not tell me they cancelled, it was just when I called them to ask where the pod was. This was a cross country move so all my stuff was in that pod that I confirmed for weeks then days before to drop off. I had to end up renting a uhaul the following day to get my stuff out of storage. They said they would investigate, weeks went by only to tell me they could not drop off the container in the space provided. Sure enough I find a 16 ft pod in the very place they said my 8ft pod could not be dropped off.

PODS was the least expensive option and well-suited for my small load as I planned to travel cross-country. My items needed long-term storage, which made PODS a practical choice. The booking process was more straightforward once I spoke with someone directly, though I initially started online. The delivery of the pod was quite memorable—they handled everything very efficiently. I also got into the pod one time. They pulled it out so I could get what I needed. They were very good. The cleanliness and quality of the pod were excellent. Using PODS is a good way to go, especially if you have to have storage so that you know it's all in one. My stuff was in storage from March of 2024 until June. I was building a place so it took a while.

I went with Pods due to their cost-efficiency, which aligned with a timely sale that coincided perfectly with my company's relocation. Initially, I faced a minor snag with online booking, particularly since my move was a short distance but crossed state lines. The system indicated delivery couldn't be completed at the destination, but customer service resolved it smoothly. The representative was exceptional, assisting me not only by sorting out the booking issue but also advising me to allow more pickup and drop-off time.

The process with Pods began smoothly with an intuitive start online before switching to direct assistance. I opted for two of their largest containers, and the whole delivery process was seamless. They were consistent with their procedure, providing details and arrival windows via email, and ensuring everything ran according to plan during pickup and delivery.

I needed flexible moving storage and discovered PODS online. I was impressed with the convenience they seemed to offer, and our interaction with their customer service team when booking over the phone was smooth and efficient. The agent we worked with was knowledgeable and communication was excellent. When the pod was delivered, I found it to be exceptionally clean and it seemed sturdy, though I’ll know more once we retrieve our items out of storage. It looks great though.

I chose PODS because I like the idea that I could take my time about loading them up. Quite a few people in my neighborhood were remodeling or moving and had PODS on their front yards, and that's where I got PODS from. My decision was reinforced by positive feedback from others in my neighborhood, which ultimately influenced my choice to go with them. Booking a pod was a breeze; I just specified my requirements and selected suitable dates from the given options. I truly appreciated having control over the schedule.