PODS Reviews

Great experience. The first lady I spoke to who gave me the quote sold me. The drivers were nice and helpful. The representatives I spoke with on the phone were knowledgeable. All the drivers were helpful.

Everything went exactly as planned and promised. Drivers on both ends professional and very helpful. When I called to verify or even change things, the customer service people on the phone were fantastic.

Very pleased with PODS, end to end. The company was highly professional throughout. Personnel, whether via telephone or during both delivery and pickup events, were personable, obviously well trained, and highly competent.

In my time of need, PODS was there for me. The storage container arrived on time, and was positioned/picked up respectfully. Great people throughout the entire process. Both gentlemen were friendly and professional. The online and customer service team went above and beyond to assist me with my move. The container itself was clean and in great condition when it arrived. Communication- Excellent. Both drivers called in enough time prior to their arrival. Affordability- yes, definitely reasonably priced for someone moving large furniture, compared to other services imo.

This was the easiest order I ever made. Everything the getgo to the removal was seamless. Great price and great service. Our home was in the Palisades Fire and during remediation we needed a place to store items after cleaning to be restored to the house after all work was done. We did not want to use outside storage facilities for some items. The solution was the POD service. It allowed us to control items and return to use on our schedule.

PODS made the move between Illinois and Minnesota easy. They were upfront in the price quote, the driver gave helpful instructions and the online site was easy to use. Everything I moved was in good shape! Time estimates were accurate and everything went well!

We had to move unexpectedly twice in a short period of time. PODS was a great option to store our stuff safely and make that chaotic period of time easier to manage. I was able to easily and conveniently update our pickup and delivery times online as needed. When I did need to call and ask questions my calls were answered quickly and the service reps were knowledgeable and friendly. The grace period at the beginning of the month saved money when I had to keep the pod an extra couple of days on short notice. All in all an example of great customer service.

I was looking online when I found Pods. I booked and got all my information. I also had some questions and the rep helped me out. The customer service I received, the pod pickup and drop-off and my interactions with the driver were perfect.

I had a wonderful experience using PODS! From start to finish, everyone was helpful and answered all my questions without hesitation. The unit was dropped off and picked up on the days I requested. The unit was clean, the drivers were polite, helpful, and efficient. And the POD was delivered to my new location within a few days, and it was picked up on the date and time we had arranged. It was a great experience and, if needed, I will use them in the future.

I had a great experience with Pods. I put in a request online and then very rapidly received a phone call. The reps were absolutely phenomenal. I gave the gentleman on the phone some of the articles that were going in there and together we decided that would be the best and it was the best. I had a 16-foot container dropped, transported, and then dropped in Georgia and then picked up. Everything went absolutely smoothly. Everything was on time and nothing was damaged inside the pod. It couldn't have been any better.

PODS is a nightmare company run by deceptive amateurs who specialize in milking customers with surprise charges after you’ve already paid thousands. I stored my household items in their container in Cambridge, Ontario, from June 2025. In December 2025, I arranged delivery to my new home in Edmonton and specifically asked for a quote to deliver DIRECTLY to my house address. They quoted and charged me CAD $3,706.64, which I paid in full based on that clear instruction.

TL;DR: We were told transit would take 7–10 days, were never told PODS allows 30 days for long-distance moves, our containers sat in PODS’ possession for extended periods, we were charged an extra month because of it, and customer service ignored and closed our complaint without resolving anything.

I used PODS to move across several states, and the entire process was smooth from start to finish. Booking online was straightforward, and they delivered the container right to my driveway when promised. The drivers were polite, professional, and placed the container exactly where I asked. I appreciated being able to load at my own pace and the secure storage while I waited for my new place to be ready. Everything arrived in perfect condition.

Booking through pods.com was quick and simple. I was able to schedule delivery and pickup online with no issues. The delivery team communicated clearly and made sure the POD was placed exactly where I wanted it. Highly recommend PODS for anyone looking for convenient moving or storage solutions.

Beware! I was quoted one price, then, upon delivery, the price doubled with no recourse. I never signed any documents approving the higher price, but I had no choice if I wanted my furniture. Beware! I was quoted one price, but upon delivery, the price doubled without any recourse. I never signed any documents approving the higher price, but I had no choice if I wanted my furniture.

The customer service communication is a nightmare. I specifically asked questions and was given answers about delivery and payment timing and I planned my move using these answers. I was told charges would be placed on my card the day before an activity only to have them placed up to a week before. I would call to ask about an issue only to find that delivery times had been changed from what I asked to have set and expected. I found that payment information was incorrect after spending time having a representative enter it. I was told that I would receive credits I did not receive. And the last but most hurtful pinpoint was to be told that all of my issues were my fault because agreement documents were posted on their sue under my account and all information was in them.

This is my second try moving with Pods. I told myself after last time I wouldn't do it again, I should have listened! They are attempting to DOUBLE what they quoted me for my move when they picked my stuff up. I had to store it for a few month while I looked for a new house. It feels like I am being extorted. And their "customer service" people are more than unhelpful and argumentative. When I asked for a supervisor, they are unwilling to get me to anyone. They hold all the leverage because they have all of my stuff. I would HIGHLY recommend staying as far away from Pods as you can!

This entire experience was great. The original booking person, Deb **, was so fun and cheery - great experience. Told us everything we needed to know. The POD delivery was smooth and professional, with the driver giving us valuable tips. The storage was without incident - we did not go 'visit' the POD to retrieve anything. The rental fees were exactly as expected. When it was time to book the delivery of the POD to the final destination, the move manager was patient, friendly, optimistic - just what you need to hear. He handled it great, and you could tell he really looked after his crew.

We rented a pod from PODS while we were renovating. We needed something at our house and didn't want to have to go to a storage unit. I called them and they delivered. When I called, everything was very well-explained. They were also running a special so the rate was great. It was three months at a discounted rate, but we needed it for the fourth month and it worked out perfectly. It's a great option for a storage unit. It's on your property and you can go and get stuff out of there if you need it, which we had too many times over.

Customer Service is all foreign operators and I can't understand them. Billing Dept is a joke. They have a card on file and have been charging it for months. There's no issue charging the card because I pay it off every month. That cards has a very large limit and we're nowhere close to that limit. We're many 10's of thousands of dollars away from that limit. So there's no issue charging the card. They've had 5 pods for 4 months. Everything was fine until I asked for the pods to be delivered. Now they're asking for payment over the phone and have me in their collections department!!!!! They won't deliver the pods until they charge the card. OKAY -- CHARGE THE CARD THEN!!!! NO PROBLEM!!!! Same as every other month. What's changed??!?

We were having a home renovation project and we needed to get all the furniture and stuff out of the rooms. I did some online research on pricing, availability and how long it would take to get, and we chose PODS. Their website was extremely easy to use. Then they came when they said they were going to come. They put it in, picked it up and they called. "We're X amount of miles away, we're a half hour away." There were no issues with picking it up.

I booked a large pod from PODS online. I sell Avon so I have a lot of liquid stuff that I was going to put in the pod. But when I called to see if the pod was going into a controlled environment, I'm not 100% sure that the guy told me yes or no. I know they were foreign and very hard to understand. It sounded like he did say it was gonna be controlled, but I just took my chance because someone else told me it was. And I thought, "Okay. I'll take her word for it."

I was very frustrated with my experience with PODS. My order was changed to the incorrect size POD multiple times, and luckily I reviewed my order in time to update it. Additionally, I was overcharged on each portion of my order, and had to make a call to PODS each time to have this corrected. I received a refund for my first overcharged amount, but am still waiting for an additional $224 to be refunded to my card. Additionally, PODS was unclear on when they would be providing their city service. Overall, I was very disappointed by the customer service and numerous amount of issues I had with PODS. They only added stress during my cross-country move.

I had a good interaction with the drivers but they forgot about me on the last day. I scheduled it the same exact day that I scheduled for drop-off at where I was moving. It had to go into the street, so I had a permit. The permit was only good for one week. While they were supposed to pick it up, I kept getting different pickup times. I kept calling and telling them my permit will expire and didn't want a fine. PODS said they were coming but then I got a text saying they'd come 11:00 to 2:00 AM. But they never came.

I needed to move some furniture out of the house for a remodel for a few months. I went with PODS and did everything online and the process was very easy. We got the 16-footer pod and had it on site for about one week when we loaded and then one week after we unloaded. Otherwise, it was at the storage facility.

We had a hard time getting the pod to open because the latches didn't line up just right. I called PODS about it and they were gonna send somebody out. But I went in the house and got some WD-40 and started spraying it all over, and it worked. So I called them back and told them I didn't need anybody to come out after all. We got the biggest pod and got a fair price for it.

I called PODS to get all the booking done because I like to do it person to person. We did three pods and another one as a reserve pod. All of them were the full size pods. They were good size. I spoke to so many people from PODS. I had confidence in the local guys and the drivers. But with the people on the phone, it was very shaky. We had to delay because the floors are not ready. So I made changes, and then behold, they've made changes just for one pod, not for four pods. The language got a little convoluted there because they were all primarily Asian. They were all sweet and very, very pleasant. They tried their best, but on a couple of them, I could not get it across that we needed to move the two PODS.

I was demoing a house and needed to empty it out and had to have places for storage. I went with the biggest PODS container and the booking was very simple. It was good quality and I would recommend it.

I was trying to figure out how to get my daughter's stuff home from graduate school. I called PODS to inquire and the agent that helped me on the phone was super knowledgeable and made it super easy. Then I just logged in to book the pickup date or the drop-off date. Getting in online and talking to the agents were easy. I had a question once and I called the agent and they were very knowledgeable and they helped me. I scheduled it and then they dropped the pod off. They called me ahead of time, they dropped it off exactly when they said they would, and it was exactly as planned.

Excellent and easy online process. Timing and arrivals well coordinated with good notification. Unit in good shape and pick up and delivery a breeze. All good. Delivery drivers were knowledgeable, easy to work with and great to deal with. Will use them again when the opportunity arises. Thank you for making it a smooth process.

I went with PODS for the convenience of doing the move a little at a time. I had some family that had also used them. I booked on both the phone and the website, and the rep I dealt with was fantastic. The website was excellent as well. We did a small and a large container and the drivers were excellent. They were very professional, kind and knew what they were doing. I would recommend PODS to anybody.

Overall, I had a great experience with PODS. It was for an 18-foot storage, and I liked their price over others. Everything was booked online with no issues.

I'm older and a single mom. My realtor suggested that it would probably be easier to have people come in to move my stuff one-time, hold it for me, and then deliver it to the new place instead of getting a company to move it to a storage, pay storage, and then get a company again for delivery.

I have seen PODS in the driveways in several locations in this area. We had a horrible storm and I needed to get some items out of my house so that they weren't damaged more while we were trying to repair stuff from the tornado we had. I called the number, and they did a great job of getting back with me.

I did the booking online and as I was finishing up, I saw there was a discount that I didn't get. So I called and we went through five phone calls to get it corrected. Each time somebody would set it up, they would get the discount but they would forget something else. So we had to keep doing it until it was finalized.

We rented a pod for two months because we had to move furniture out of the home for a remodel. The name's well-known and my neighbor had PODS in their driveway at the same time, and so I tried it as well.

We were doing some work in our basement and we had to get everything out then put them back in. So, I needed a pod for about a month. I researched PODS online and then I called them directly over the phone. We reserved a 16-foot pod and then booked it and they delivered. It was wonderful. I've used PODS before as well and I was very happy with them. I've already recommended them.

I needed something and since PODS had been around for so long and I knew who they were, I called them. The rep I dealt with was great. I had a couple questions that they answered, and I booked a container, then they called and let me know they were on their way. The container sat in my driveway way longer than I wanted it to, but that's not the company's fault. My experience with PODS was easy. I didn't even call to end the service, and I got an immediate response. They were great and I would definitely use them again. I'd recommend them too.

Pods was great. I booked their largest pod on the phone and the rep was a joy to talk to. I didn't have a problem. There was a computer glitch that showed I was moving 50 miles away when it was only 3.3, and between the rep and his supervisor, they navigated through the computer glitch and handled it. The drivers were great too. They were down-to-earth guys, and they delivered and picked up on time. They dropped the 16-foot pod off, I filled it then they picked it up and delivered it. The only problem I had was the pod's handle. Pods needs to make the handle a little better. Also, I wish I would have had two pods, but the price was 800. It was a little expensive.

I was moving to Michigan and I didn't wanna drive all my stuff up there one time. I had my dogs and cats to take up there too. I've used Pods before, so I booked with them again. I did it over the phone and it was easy and convenient. I had their driver deliver the pod and put it right where I asked him to.

We used PODS before. This time, we got their largest container and moved 15 miles. Booking with them was fantastic. The lady I spoke with was really nice and she made sure we had the best deal. She did good.

I like that PODS has bigger containers than the other company. Once I started booking online, they immediately were calling me and offering me huge incentives. Their rep was excellent. They made the experience very simple. The drivers called and told me that they were on their way. We had one particular instance where the house was closed up and they were getting ready to come take the furniture from the house. Apparently, I had not put the lock on correctly. But instead of the driver just leaving like he was supposed to then calling for a different pickup time after I've corrected the issue, he sat there and waited for me. I had difficulty doing the lock and he helped me. He didn't have to do what he did. I was very appreciative of the fact that he spent some time and didn't blow me off.

When I talked to PODS on the phone, I was impressed. What they were telling me was how I wanted to get my stuff done so I went ahead and booked two of their large containers. I had two different drivers, and both were nice. They knew what they were doing and were straightforward. If I had questions, they had the answers. PODS did what they said they were gonna do and I'd use them again if I have to. I wouldn't even bother searching to see other discounts or rates. When you find somebody that does good work, that does not make a difference. I would strongly recommend others to look into PODS.

I liked the fact that PODS can move furniture and store them. However, when I had to book for my pod to be delivered, I had to call and that took a long time. Also, if you're moving to another city within the state, you need to move the pod to that city first before it gets delivered to you. I thought the pod could come from where it was stored directly to me. Other than those, everyone was extremely friendly and respectful, and I had a good experience.

I got the biggest pod and booking it online was easy. The people that moved the pods were very nice. I had no problems with them and I would recommend them.

The local drivers have been amazing! Customer service has been nothing but a pain. Texting, chatting, and calling are full waiting and AI generated answers that are not helpful. When money is due they are all about calling/answering but during transit and trying to schedule when delivery needs to happen they are inflexible and not clear. We have been without our beds, couches, clothes, etc going on 5 days. With the expected delivery date for not another 5 days. Every time I finally get a hold of someone they just tell me what the AI answers.

Hated that I had to call for everything and that the website was not more interactive, and hated that I had to stay on the phone line forever with multiple people until I got to a manager who finally understood what was going on and was able to resolve all the issues for me. At the end of the day I am happy with the service provided so no complaints here. The services I need is what you guys provided so I’m a happy camper.

I was moving across the country with no definitive address as I was staying with family until I found a place. I went with PODs as they provided the transportation and storage while I was looking for a home. Everything was going smoothly up until the point that I found a place to live. Part of the blame does land on my shoulders as I only knew the general location of where I was looking. My new address ended up being at most 30 minutes out of the storage centers delivery range (I used the family member's address as the final location and my new home is only 30 minutes away but can not be delivered from that storage facility). In order to get my POD delivered they had to do another quote costing close to an additional $1,000.

All the representatives from the claims agent, sales and delivery team were very professional and polite. They all were very knowledgeable and I was very pleased with service. This was my first time using them and if needed in the future, I will use them again. The timeliness and courtesy was awesome

Not happy. I set up a pod via the website. They were running a promotion for $119.30 recurring monthly as it was titled in the attached pic. Got my bill for $191 and called to complain. I was told that was just for the first month. No one ever explained that at all. Deceptive misleading possibly false advertising. I’ll be contacting the BBB as well.

I used PODS to move furniture from Montgomery TX to Issaquah WA. I used the small single room container that had more than enough room to spare after loading it up. The container was clean, and ample space and tie down attachments for holding things in place. I did buy some insulation foam from Home Depot to balance out and protect the large furniture from the internal structure beams to lean the back of furniture up against, but otherwise cardboard for all other items packed well. One large mirror was of concern, but that was wrapped in packing blankets and arrive in good shape. (I was slightly worried about the roughness of the truck hauling from TX to WA and the mirror.) Initial dropoff and pickup, and arrival dropoff and pickup all went smooth, and timely. Great service.

PODS helped make a cross country move simple and affordable. Only problem was actually getting a hold of a human when I had questions or needed confirmation - automated system is useless and wait time is unreal. Would still use a gain - loved the convenience and flexibility as we were just moving a one bedroom apartment.

We moved across country. PODS helped that move go flawlessly. From the first drop off to the last pick up. They had our pod there right after we received the keys at closing. You couldn’t have asked for better timing. Would recommend to friends and family and anyone else looking to move.

Never received the refund of $75 that was wrongly charged that they said they would refund. I never changed the pickup date. PODS took it upon themselves to pick it up a day prior then charged me for it! Now I have to call again to get this resolved. Will not be using PODS in the future.

Moved from FL to AZ. The entire move went as planned. Very good customer service and everything went on time. The consultant I spoke with was very knowledgeable and helpful. I couldn't have asked for better assistance.

The absolute best customer service from phone call to receive a quote to final container pick up. Would use PODS over and over again and will highly recommend to anyone I speak to who is moving! 10/10 experience. The drivers were amazing, the online portal is so easy to use. The charges that came out were exactly what was quoted. The container was pest proof and kept all my contents safe and exactly how I loaded them. Nothing could have been better.

We used PODS in order to from Brampton to a nearby community. As there were several days between our house stand getting our new house Pods was able to briefly store our goods. Everything arrived unbroken and the phone associates and delivery truck drivers were professional and courteous. A conventional moving company would have cost us 4 times as much money.

NO ONE wants to be responsible for driving a moving van, maneuvering it through the neighborhood, having to worry about parking, theft, gas....Renting a POD was the smartest decision I made in my recent relocation. I was able to take my time loading and unloading it after each delivery, and had the flexibility to reschedule the "move" to accommodate a fluid closing date. With so much going on after the first few days in the new house, I literally forgot about the container once it was emptied. Because the initial rental agreement included the first month, however, I had plenty of time to schedule the return without incurring additional cost. This is genius! Save the daily rentals for the occasional road trip, and leave the heavy lifting to PODS!

I was very pleased with my experience. The company was very efficient. The drivers were very personable and accurate with their timetable. I had no damage to the contents of the PODS. I had to store my stuff longer than I anticipated, but that is the beauty of the service.

I used PODS for my move from Florida to Texas, and honestly, every stage of the process exceeded my expectations. From the initial booking to container delivery, pickup, storage coordination, and final drop-off, the team was professional, responsive, and incredibly easy to work with. Communication was clear at every step, timelines were honored, and there were no surprises or hidden issues. The container arrived on time, was clean and secure, and the logistics around transporting it across states were handled seamlessly. Customer service was consistently helpful and reassuring, which made a potentially stressful long-distance move feel smooth and well-managed.

Thank you for always providing great service. Staff are knowledgeable, friendly, caring. Keep up the great service. Will use your services in the future. Will also recommend you. The delivery was on time, and the driver was kind and helpful with my container. Excellent customer service. Agent was very attentive and friendly. There’s nothing else that needs improvement. The container was clean and spacious, and all my belongings were in excellent condition at the time of the delivery of my container. It was pick up on time and was spacious enough for all my stuff. Would definitely recommend you and use your services in the future. Thank you for amazing service.

Great service from initial phone inquiry to final pick up of the containers. Drivers kept us updated on their location during drop off and pick up, which made things very easy. Hopefully we don’t have to move again, but if we do, we will absolutely start with PODS. A great experience!

Everything from ordering for delivery to my house after hurricanes to visiting for Christmas decorations and delivery and picking up when done went easy! Delivery and pickup drivers were communicated excellent. Thank you, thank you, and I thank you.

Great experience and service, made my move smooth and easier. I don’t feel I was rushed at all, I had 30 to pack and unpack my pod. Also flexibility with changing the date and time was very important as things change between the time you order it till the time you are completely unpacked and done. Customer service and the drivers were excellent.

Our POD was delivered on time and placed exactly where we requested. The door track was slightly damaged, making it finicky to roll up and down, but we managed, although we worried that we wouldn't be able to open it at our destination. Packing the Pod was a real challenge, fitting boxes into every crack and crevice - watching a few packing videos really helped. We also took the time to pack boxes carefully and wrap all furniture. We also shipped a pinball machine and puck bowler, and both arrived in great shape. It's all in the packing!

Excellent service and good customer support. I highly recommend it. The move was quite seamless because of the convenience to store the boxes and to unload them. The drivers that delivered and moved the POD were seriously skillful handling and positioning the POD. The customer service was almost perfect if it was not for one mishap in the scheduling.

Both drivers called ahead, kept me informed and were hard working and pleasant! We had difficulty closing the pod door in TX and opening it in MO. Both worked hard to resolve the issue and wouldn’t leave until I was completely satisfied. The drivers couldn’t have been more polite and professional. Because of them I would use PODS' services again. I highly recommend PODS to family and friends. Thank you for all around company excellence. One two three four, who am I cheering for? PODS.

Easy. The drop off and pick up was superb! The guys were friendly and knew exactly what to do! The customer service reps were knowledgeable and provided excellent service to people who had never used PODS! I thought the storage fee was a bit pricey but all our goods were in good shape when the pods were returned!

PODS made my storage and move VERY easy. MY story is I moved to South Africa for just under 2 years, When we were leaving, the PODS containers were dropped off in my driveway and allowed me to pack up on my timeline. Then when we left they were picked up and stored in their storage site. Fast forward 22 months later, I'm back in the US and moving into a new house. The PODS containers are dropped off in my new driveway and I unload at my own pace. When I'm done unloading, I schedule the pickup and a day or two later they're out of my driveway and my big move is complete. It was SO EASY and I super recommend this service to ANYONE who needs to move.

This is our second cross-country move with PODS and we can't recommend them enough. Frictionless process, secure, timely, at a fair price. The only missing feature that would greatly improve the product is to be able to install full-width shelves/platforms for improved loading efficiency. We have two more waves of PODS in our move and I will be building my own platforms.

The Pod was delivered on time. It was fun to watch the unloading/reloading, when the time came. It worked perfect for us and met our needs! There was one issue, it leaked. The bottom side rail needed to be re-caulked. Thankfully, all that was ruined was 10 pieces of poster board and a few of our box bottoms got wet. I notified the driver and hopefully this was passed on to the people who could take care of the Pod. I would rent again from them!

Recently found out that the price charged is inconsistent from customer to customer. Neighbor got a MUCH better rate than I was getting so, I shopped around and found out that I could get a climate controlled storage unit, almost 2 and a half times the size of the POD I have rented for just shy of 2 years. Yes, I have to move my “stuff” a very short distance but I will save myself over $800 a year. Shame on ME for not doing my due diligence before renting a POD.

Service from beginning to end was great! Everyone we dealt with was great, very helpful, thorough and made the move seamless. I would definitely recommend PODS to anyone I know who will be moving or storing things. PODS storage was so easy to use and affordable. If I would’ve checked about pods before I would’ve used every time.

Everything went well. Contents did shift while in transit. Nothing was damaged. Only complaint. I paid for a lock that I never received. The gal mentioned the lock when she dropped the pod off but drove off and never came back. Maybe you can issue a refund for the lock. Thanks.

Most of the delivery, transportation and pickup was seamless. However, scheduling the delivery was somewhat problematic and tedious. Delivery in San Francisco required the use of City Services as the POD couldn't be left for unloading. When I realized the POD had been delivered to Oakland 8 days before it was scheduled I asked for an expedited delivery. I was hung up on three times, before I was told I had missed the open slot 5 days ahead of schedule that I had been holding for. It was very frustrating and infuriating.

Hello. I was happy except for a few things. Door on one of the pods was difficult to open. Maybe a better handle to help open? Her driver picked up, he made us come out and shovel around the pod. I did not get informed with pick up that we would have to shovel around the pod for pick up. Maybe add that in there if weather was snowy then people are to shovel around the pod. We were the asked to do this to our second one so when the guy came back, it would be shoveled around it for him at pick up. I was taken aback by this. I’ve never been asked to do this. Inclement weather is not my fault and had no notice to clear out the snow around it. My husband had to stop working to do this. Notice is appreciated and to be told to do this and again when next pod was picked up was concerning.

Our dealings with Pods was excellent. We have used you twice and recommended you often. Drivers were professional and friendly. Your recommendation for mr car shipper was extremely terrible. Worst service ever. Will discuss if you want to reach out. Twice they failed to pick up our car. Had to leave it in a not ideal spot. We closed on our house, were staying in a hotel and had a flight to Florida booked. They took our initial order and closed the entire company for 4 days at Christmas without telling us till after they left. No way to reach anyone. We gave them a second chance and they again failed to pick up our car. We have now incurred hundreds of dollars in rental cars and are still trying to get our car. We are in a new home in Florida with no car. We may have to fly back to Massachusetts to get it. We took your recommendation seriously. Please reach out for more info.

Great company all around and in every respect. Wonderful experience. Couldn’t be more happy with the service and the people we worked with. Equipment is just as they say. Easy to pack and easy to unpack. We were thoroughly happy with all aspects of our move with the PODS system.

Excellent service. Fair price. Pick up and delivery were both done with great customer service. Would definitely recommend and would definitely use again if I needed their service. Service reps were very friendly and helpful to get the pod where we needed it. Also Very aware of surroundings to get the pod in and out in a safe and timely manner.

My experience with PODS was very positive. Everything went very smoothly from ordering the POD to having it removed. I ended up needing it an extra month and that was no problem doing. If the occasion ever arises again, I will not hesitate one minute to use them again. I also thought the price was reasonable.

Communication was amazing, before during and after each encounter. They didn't try to upsell me. I liked they were able to store the POD when it came from pickup and drop off to keeping it because life happened and had to ask them to store the pod for a few days. The price is a little high.

I changed my FL pick up date by 2 days and it increased the delivery date to TN by 7 days. This increases moving costs, for temporary living expenses. If this would be known I would have used a different mover. Don’t use Pods.

PODS made moving way less stressful than I expected—and that alone deserves applause. The price was fair and transparent (no surprise “gotchas”), the customer service was genuinely great (friendly, helpful, and actually listened), and the convenience was unbeatable. Being able to load and unload on my own schedule felt like moving with superpowers. The container showed up on time, was clean and secure, and pickup/drop-off was smooth as butter. If moving usually makes you want to pull your hair out, PODS is the calm, organized friend who shows up with a plan. Highly recommend! 🚚📦✨

The CSR who took my initial call and booked my order was phenomenal! The delivery driver who dropped off the empty container, also phenomenal! The delivery driver who dropped off the full container at the new address, also phenomenal! The pickup driver who picked up the empty container, he wasn't as good. Claimed he couldn't get the container out due to "low wires", yet the drop off guy got it in just fine. Then he ran over his wire pole, and told me I would have to help him, but I was shoveling the snow and ice off of my stairs.

We could not have been more pleased with our experience with PODS Moving and Storage. They were on time with both delivery and pick up, the unit was very clean, it was reasonably priced and we found the customer service people we interacted with to be very knowledgeable and helpful.

We had your team deliver a POD to my brother's apartment in Pascagoula, MS and pick it up and you stored it for a few months and then delivered it back to his new apartment in Pascagoula, MS. Your drivers and we met 3 different ones, were all FIRST CLASS and so polite and friendly. The POD was spotless when it was delivered and when it was picked up and then returned, it was like it had never moved. There was nothing out of place. The time and care in delivery and pickup/return was great. You have a FIRST CLASS professional team. We will definitely be using your company again when we need temporary storage.

Hello PODS, Our move from Northern CA to SC was super easy & convenient using a 16' POD. From the initial reservation with Justin in FL to the delivery of the POD by George in CA, everything went smoothly. Special kudos to Brittany who delivered our POD in SC. She had to navigate a tricky cul de sac and curved driveway. She even made sure the sliding door opened before she left. It did not, and she worked very diligently to troubleshoot the problem and found a solution. What skill she has! Well done PODS! From a very happy customer in Johns Island, SC. Robert I.

I found the company informative and efficient along every step from drop off to pick up. They provided information when I needed it and the drivers that delivered and picked up were excellent at their job. The people in booking the service also were thorough in letting me know service fees and what to expect and what to do prior to delivery and pick up.

The ease and convenience of the PODs made our move easy. The communication, delivery and pick up were great. Not having to rush while packing made the move less stressful and the cost compared to using a moving company was so much less. It was a great value and a great experience.

We rented a driveway unit for storage...It was efficient and served our needs! The cost was reasonable and the drivers both delivery and pickup were professional. We would recommend PODS to our friends and would certainly use PODS again in the future. Happy New Year and have a nice day!

Thank you for helping us through our move. Using PODS was simple and very helpful. Your customer service is excellent and the communication throughout the process was great! I highly recommend and will pass along our great experience to friends and family! A safe and efficient way to move our items.

Pod is the best experience I’ve ever had with moving. I’ve used the for 4 moves (md, la, nv, la) and everything was seamless. The helper they recommended were courteous and on time, calling when they were on their way. I would highly recommend them to anyone. They also discounted my order for being a repeat customer.

Thank you, great service provided, very helpful on the phone setting up the appointments and answering all of our questions before moving my dad out to us. Would recommend the drivers to not have flat tires or to check beforehand, so that way they can place the pod where we want.

PODS made my cross country move super easy. Everyone I worked with was super helpful, knowledgeable and professional. I made several changes through the process and it was really easy to contact customer support and make changes. The website was easy to navigate, too. It was a great experience all around.

We recommend PODS to anyone! From the friendly staff via the phone all the way to the PODS Driver. Amazing, Friendly Staff. We had many questions, they took the time to answer every single one. Ordering pick up, drop off & pick up was easy peasy. Would definitely use PODS again!

We moved from the West Coast to TN. We utilized 4 PODs total. We loaded two PODs before listing our house and then two more after the house was under contract. The PODs were stored at local PODs location nearby until we told them to ship them to TN. We staggered the deliveries two at a time because our driveway had enough room for two at a time. We never utilized the feature where we visited our PODs at the local PODs storage location. But what a cool feature. Anyway, working with PODs was incredible and I would recommend them to everyone. Every interaction with their staff (drivers to phone reps) we comforting and professional.

I was in need of on-site storage and I remember seeing the PODS around town. I checked out their website and it was so easy to book one. Everything was online, no waiting on hold, super easy to schedule drop-offs etc, price was great. The delivery driver called before dropping off and recommended a spot to drop it. Scheduling a pick was just as easy. Highly recommend.

We thoroughly enjoyed our experience for loading, storage and delivery of our four PODs. Our only dissatisfaction was with the raising of the price of our fourth POD because it wasn't ordered with the first three. I had requested this be reviewed two times and was never responded to unless I had called back myself. Since this transaction was through Costco as an Executive Member, I had hoped that there could have been something done since our belongings were stored for five months. This price change ended up costing me money that wasn't told to me when they said I could order additional PODs at a later date.

Using PODS for moving was a great decision. The customer service agents were helpful, clear and empathetic with every call. The service was exactly as described, and the portal let me manage my PODS timetable. PODS communicates your timetable frequently (maybe just a tad too many texts, but better that way than too few). Drivers arrived almost exactly as scheduled. I had one unexpected poor experience with the very last driver, who took his disappointment with placement of the POD near snow out on me, and then on the POD when the Podzilla punched a hole into the POD with one of the guiding wheels. I sure was glad the POD was empty, or we unquestionably would have had damaged furniture. Aside from that poor interaction, the team and service as a whole was excellent and I highly recommend.

My entire experience with PODS was excellent. Reservations were easy, communications were extensive and detailed, delivery and pickup in FL were seamless as was the delivery and pickup in WI. I was appreciative of the care the delivery person showed to my sight-impaired family member who received the POD in WI. Keep up the good work!!

We are very happy with our PODS experience. We used PODS to put our belongings in storage for a while, then moved to a new city and had it delivered. It was easy to make our initial booking, make changes to our delivery dates, and schedule a visit to the POD while in storage. We were very impressed with the care of the POD while in transit, our belongings did not move/shift around. We also liked how it was stored in a warehouse (versus outside in the elements).

PODS is amazing. Every step is so easy and communicated via email and a phone call from the wonderful staff. While they are not the cheapest option, they are the best! I will absolutely use them again for my next move and recommend them to friends, coworkers and family.

Pods was wonderful--price was right, drivers were great, timeline was a little long but the efficiency of your group outweighed the timeline. Was keep fully informed of everything through email. Drivers would call and give me a window when they would be there and were very professional. Would highly recommend Pods to anyone. Enjoyed watching how the pod was put on and off the truck.

I was afraid that working with PODS would be complicated and expensive. Just the opposite. Easy to order and schedule online. PODS were delivered and moved as scheduled, drivers were efficient and professional. Priced very reasonably. I especially liked that friends and family could load and unload at our convenience.

My overall experience with PODS Moving & Storage was excellent. The process was smooth, the equipment was clean and reliable, and the service was timely and professional. The flexibility of having the container delivered and picked up on schedule made the move far less stressful. The team was helpful and communicative throughout, and I would absolutely recommend PODS to anyone looking for a convenient and dependable moving solution.

The process was smooth and efficient. Any questions or concerns that I had were answered quickly and taken care of without delay. The technology being used is very cool, and you can tell that Tim was very experienced with using it when delivering and picking up the container initially. I would definitely recommend using PODS and will use them again if the need arises.

Driver picked up wrong pod. Now the other pod that needs picked up isn’t going to be picked up when scheduled. I’m not happy at all. We worked hard cleaning it out so it could be picked up. Since your driver messed up, even after I told him which one to take, we have to wait a week. Not happy.

I had a great experience. From the person I spoke with to book the pod to the people that delivered and picked up the pod. All around, I would recommend this service. It was seamless and priced well. The pod we chose actually fit way more than we expected, which was a pleasant surprise.

This was my first experience using PODS and it was great. I used them for a move out of state and everything went flawless - they did a good job of informing me when the POD would be dropped off, delivered, and picked up again and the drivers were great - they dropped off the POD exactly where I told them and I couldn't have asked for more!

I booked PODS over the phone and they explained the process. There was very little pressure on me to do it. I was definitely satisfied. The container was a little big, and I might have been able to get by with the smaller one, but it worked out fine. The drivers on both ends were great, both delivering the container and then coming to pick it up, although I wasn't around when they picked the container up in Arizona. But it got to Oregon with no issues.

I used PODS for storage. I checked other service providers and PODS' prices looked better. Their online booking process is user-friendly as well. It was easy to do. The driver was friendly too. In fact, we chatted when he was here and when he delivered and picked up. Though PODS was a little high on their prices, it was great as far as using them for what I needed them for.

We were selling a house and needed to store some things to be able to show the house. It was convenient using PODS and my experience with them was great. The first time, we weren't home but they told us when they were coming and called us on the way. My husband was here when they dropped the pod off to our new house. They stored it for a month 'cause we weren't ready for it. They were excellent. We also got the service on a sale, so it was a reasonable price.

We didn't have a place to go and had to store our belongings. I wasn't physically able to do process of putting it in a truck, taking it to a storage unit, unloading the truck, then finding another place. We liked the convenience of using PODS and we booked the largest pod over the phone. The drivers were great. We had some damage to some items inside including table and chairs that were scratched up, but it wasn't anything that they did other than the moving of it. However, it was a little pricey for the length of time that we had to do it for.

My experience with PODS was very good. I used them before in 2013 and decided to use them again. I like that they were very flexible. I got the biggest container and the drivers were excellent.

Everything went just as expected when I booked the pod online. The drivers were extremely pleasant. Everything was perfect.

We needed storage for a remodel that was happening. I've seen PODS everywhere so we booked through them online and it was easy to do. We had the largest pod and we had no problem.

I had an excellent experience with PODS. I had seen them around the neighborhood and I thought I’d try them. I had originally contacted them online and then I spoke with them when they returned my call. They were very thorough.

It was very easy to do the booking online and the customer service group was very good. We had three pods, and the delivery and pickup went as scheduled. I would recommend PODS. Everything was easy and everything went smoothly.

I booked with PODS through their website and it was pretty easy. I opted for their largest pod and although it was mostly satisfactory, there was an issue with the door being slightly uneven when shut. Despite this minor problem, the pod was clean and sturdy with no leaks. Overall, I found the service reliable, and I would recommend PODS as a convenient option, especially when coordinated with USAA.

I was thrilled with the service, but an extra monthly charge appeared on my credit card bill 6 weeks after pickup. I reached out to customer service via the chat, who said they would send it over to billing for a refund. Simple mistake, simple resolution, but it could have been missed had I not checked my credit card statement.

Would have been happier with pick up of empty pod if driver had stopped to close driveway gate so animals could not have escaped. As you can imagine, this created a huge problem for us in trying to recapture every one especially animals at a new location who didn’t know how to get home.

PODS was great. This is the second time I've used them and I used a 16-footer and a 14-footer this time. I had them in storage for two and half months and then they delivered them to my new house. The booking process was easy and the delivery was all good. I really liked the driver, Lee. Didn't have any problems at all. They really make it a lot simpler.

PODS was wonderful. I had done them before and liked it. The men who come out are very nice, incredible, and just so precise. We moved and we loaded all the small stuff in the pod and locked it and they picked it up. Then the movers came and took the big stuff and then we unloaded it and it was easy. It was worth it.

I needed to store and transport furniture and PODS gave me a better quote than the one I got from UNITS. It was a very easy process. I called, told the representative what I needed, and he said he’d get back to me. He called me back in 25 minutes and gave me the complete process, cost, and it was easy to make a decision. I've been very happy with their service.

I got the biggest pod to take my stuff out of my mother's house so my stuff didn't get mixed up with hers. The pod was storage for a little bit. A woman brought it and she was phenomenal. We have a low hanging power line over our driveway and it is not flat. It goes down and she couldn't get the truck with the pod under the wire. So at the top of the driveway, she lowered the pod and had a little motor, drove the pod down and positioned it in the driveway. She was very confident and nice.

PODS is probably the best way to move considering how easy it was with the pod being right in the driveway, not having to lift up into a U-Haul and not having to drive with it. At first, I was tentative ‘cause it felt like a scam. It was kind of weird having to set it up on the phone. I felt like it was kind of an outdated system. But then once we got started, I was like, “This is amazing.” The guy I talked to was super nice, and I ended up getting a discount, so that was helpful. Pick-up and delivery was amazing. The drivers were on time for everything. It was super easy

Navigating the PODS website was very easy. The delivery guy was great. The delivery was fine, but they missed many times for the pickup time they had scheduled it for. I was here the day they were supposed to pick up and I spent the day here. I had to work from home. I thought I had to be here, but they were not clear.

The whole experience with PODS from beginning to end was perfect, and the booking process was very easy. The driver came on time, set the pod up in the driveway, and dropped it off. We spent a few days filling it up and then they came back, retrieved it and moved it East for us. And when it got delivered with all our furniture and stuff in there, everything was fine. Nothing was broken and everything was clean. I’ve moved a lot and it’s the easiest moving experience I've ever had. It's great.

I used PODS for convenience, since they would do most of the work, and they’d deliver the pod here. We could empty it in front of my house. And the price was about the same as having a moving company do it. The booking process, and communication was good. The emails were clear.

The booking process with PODS was simple. I got online and looked up their number and made the call. And customer service was an easy transition. They ask what I am moving, how much I'm moving, and if it's heavy.

Working with the representative from PODS was real easy, simple, and smooth. The guy knew what he was talking about and he gave me the best price. Pick-up and delivery was smooth. They called when they said they were on their way, and the window, and it was all good.

The pick-up and delivery went well. The PODS delivery driver came on the day that was promised, delivered it in the driveway, and made sure I had room to get my car around it. I

PODS is more convenient over other moving companies. I had no problem with the representatives. Everything went fine during the move and they were okay for what I needed. I just don't like the marks that they leave in your driveway when they leave.

The are very departmentalized. AND each department does not communicate effectively with next. When one department makes mistake … they are quick to deny accountability and responsibility leading to no concern to retain you as customer or need to make anything right. I ordered a pod that was never delivered to my address to be loaded … It was mistakenly delivered to some other residence … It took months to resolve despite the house it was mistakenly placed at calling them to remove it. Do not use … No accountability.

PODS was good. I needed it just for temporary storage. I was having my floors done and I wanted to get as much as I could out of my house so that when my cousin's doing it, the stuff is out of the way and he can do the floors and everything.

Do not do business with this company. Spent thousands of dollars with them, returned my pod and they still charged me for a month's storage. Admitted they made a mistake, but will not refund my money. I’m considering a lawsuit. Again, there are other options. Do not do business with this company.

I chose PODS because I liked the amount that they were charging per month. I also liked how the video showed how they were delivered and how they were taken away. And it was done exactly like the video showed me.

The interaction with the PODS representative was very good, but not afterwards. I was selling my house and building a house, and there was gonna be a delay between selling and repurchasing, so I was gonna be homeless, so to speak. No one from PODS bothered to inform me that they would only be available to deliver on Tuesdays or Wednesdays and I closed on the purchase of the home, Wednesday afternoon. That meant I wasn't gonna be able to get my stuff until 6 days later. Had I been told, I could have changed closing by one day and would have gotten the PODS on Wednesday without a problem.

The online experience with PODS was easy to do. I went to the website and I just selected what I needed. I wasn't too sure about the sizes, but I did select the bigger one. It was easy to set it up. Just pick the size and pick the time. I picked three months, just booked it, and they delivered the day that they said.

Overall cheaper and easier than most services. However, they are very inflexible and unhelpful should anything go awry. I had to change addresses after I had it shipped out and when I called the representative said the system would not let them make the delivery from the current storage facility as the new address was too far. In order to ship it to that new address they would have to ship the pod to a warehouse in that state which was almost 6 hours further than the current facility and would have to charge me more for that service. As long as you're fine with doing all the work yourself and don't expect any changes it's not bad.

A wonderful experience at both Pompano FL and Loudon TN. Constant contact from administrators and Pack and Load employees, was very reassuring. This was my first move alone and I was extremely nervous. The care and concern of all drivers and packers was exceedingly helpful. I was impressed with the hard work and reliability of both teams. Drivers were friendly and timely. I would definitely Use PODS and Pack and Load again. Thanks!

I am beyond happy with my experience. All your staff were professional, super friendly and an absolute joy to deal with. The driver was prompt on delivery, pickup and one move that needed to be done. I would highly recommend PODS to anyone having to do their own move. Pricing was reasonable however overall customer service was worth every penny and more.

As we have come to expect, POD was delivered and picked up exactly as planned. Not a single thing was damaged, which yes is more often a result of great packing, but this POD went across the country and the driver could have been careless and hit every pothole en route.

Generally, our experience was a very positive one, from start to finish. From agents on the phone to delivery and pick up drivers - all very pleasant, easy to communicate with, which is indicative of them loving serving people. With the exception of the driver who picked up the first container in Vancouver, 4 hours early. Based on communication via email from PODS, the pickup window was 12pm -3pm. He showed up at 8 am (5 am email said the window was 12-3). This young man, who has a ** accent, had a smug, righteous, smart ass attitude with my wife and then with myself when we told him we’d be ready at noon when container was to be picked up.

PODS was the only one who was able to accommodate my quick turnaround time. I had to get out of my house ‘cause settlement came. And I was planning to use U-Haul, and my son-in-law was gonna fly down from Pennsylvania to drive the truck for me. But then we had the government shutdown and flights were either delayed or canceled, just the insecurity of whether or not my son-in-law was gonna get there to drive the truck, I needed a sure thing. And PODS helped.

We had to clear out the house a little bit so we could stage it for sale. And we weren't quite sure where we were going yet so we just stuck it all in a pod. We got the largest pod.

PODS customer service was really good and the representative was very helpful. And the PODS people, when they picked up and dropped off, were really careful not to damage my property.

Booking with PODS worked really well. I called and they gave me the pricing info. I only got one 8 x16 pod. The quality was fine and everything worked out. I would recommend it.

We have recently completed a long-distance residential move using PODS. The initial booking process was handled very professionally by the PODS consultant. We were kept informed every step of the way as far as the drop off of our storage containers, the picking up, the red delivery at our new home. My hats off to the drivers that re-delivered our PODS to our new home, especially a gentleman named Arthur. He went above and beyond! My only complaint with PODS is the fact that they use offshore support agents when you call back with any questions, rescheduling issues, etc. They are very difficult to understand, and it is very difficult for them to understand your issue and concern.

I used PODS to move from Florida to New York because of the cost, the customer service, the convenience, and the ability to online chat with someone on the front end. They were really helpful and they offered me a nice little discount. The drivers were fine, too.

PODS was very flexible as far as how long I could have the pod and how long it took us to unload the pod. They are also one of the cheaper ones. Interaction with them was fabulous. If I had any questions, I could get on the phone and call them. I use the app mostly, but I didn't have any problems at all. When they delivered the pod, I had a female delivery person and she was fabulous. She asked me specific questions about where I wanted it put and what would be most convenient for me. That was a very pleasant experience.

I was doing some home renovations and needed storage to move some items temporarily. PODS was the easy go-to. The site was well laid out. I've designed some sites online, and theirs was much more intuitive, user-friendly, straightforward. They are top of the pack. I really like it.

Both the customer service representative and delivery driver from PODS were both very helpful. They solved all the problems I needed solved. They changed my schedule and then they got it all back. I was able to get my pod when I needed them.

I was extremely pleased with how PODS picked up and delivered my POD… All my things went from NY to TX without a problem and the young man that delivered the POD was very professional and so were the drivers that delivered it and picked it up in TX… I would definitely recommend using PODS for moving to another state and I also used one of the car transport companies that are on the PODs website… Also very professional.

The whole crew came through with Excellent service, pods are washed out between users. Delivered/moved and picked on time and was placed exactly where I wanted it. You're given a service window the evening before then the driver will call with actual eta once on route/next stop. I will happily recommend to friends and family to use PODS in the future