PODS Reviews

We were not sure about using PODS at first but we really needed to move quickly since our house sold pretty quick. PODS made our move so much easier than we ever thought it could be. They delivered our container and picked it up without any hassle. It was so convenient for us. After our house sold, we ended up being displaced for ten days due to our new house not closing on time. PODS was great about extending our time and storing our container until we called them and asked them to deliver. We love PODS and would highly recommend them to everyone!!

I found myself on the phone with your company more times than I desired. I wish when I ordered the first box that the representative would have advised me of the small area an 8’ box had based on the rooms I told him that I would be loading. This cost me more in the long run. I had to have this small box picked up and a 16’ box delivered. This could of need avoided.

Exceptional customer service all around! Thank you!! From start to finish, no complaints whatsoever. Made a stressful time a little smoother. It was easy getting questions answered all around. Very professional service! Would highly recommend.

Easy to contact, because I was always calling PODS on the phone for customer service. Excellent to navigate website. Most of the drivers are experienced, friendly and helpful. We had 5 PODS that they stored, so it was a big move. It would have been very expensive, but thankfully being an executive member of COSTCO helped keep the price down. My only complaint would be that there was not always availability to schedule PODS service when I wanted it scheduled, so I had to really strategize the schedule to make sure I didn't incur extra charges through changes or monthly storage fees.

We have moved out of state and had very good experience using Pods. We used them many times and had no problem. Everything was always delivered when they said it would be.. Customer service is very helpful and would use them again.

PODS met and exceeded expectations and was very helpful every step of the way. Would definitely use again and highly recommend. Only issues were cost as I had to get a large unit for a X country move per company and once my credit card stalled out from so many moving charges and within 18 hours I was in “collections” with PODS and almost lost my place in travel line and delivery and such. Many calls to rectify. Otherwise exceptional!

PODS was awesome! The entire process was smooth from start to finish. Delivery and pickup were both handled seamlessly and on schedule, making my move much less stressful. The convenience, communication, and reliability exceeded my expectations. I would definitely recommend PODS to anyone looking for an easy moving and storage solution.

We had a very complicated move that required us to move out of our house sooner than expected into an airbnb, and then across the country to our final destination. Pods made this great as they shipped the pod to the facility near our new location in Fort Collins, CO well ahead of time and were able to deliver the pod the day we were moving in. The cost was affordable for a cross country move and our items arrived with minimal damage (cost us very little to repair, and was just a risk of how things were packed).

I used PODS for a transborder move from Boulder, CO to North York, Ontario. The Longmont team was exceptional. No issues at all - drivers were prompt and knew exactly what to do with unload and pickup. Albeit I do see that PODS is really intended for self load at a house now. The cross-border team was also really good in preparing me for clearing customs. We also used the storage capability in Mississauga. Since PODS has this capability, this alone made it worthwhile, and why I'm giving a favorable review. The team members in Mississauga are also exceptional and were very good with communications.

PODs was an excellent choice to move several of my items from FL to NJ. The pick ups and drop offs worked well for me. We had considered another option but after receiving all the POD information I knew this was the best option for me to use.

They were exactly as I was told. Had to make a date change and they were very accommodating. The service and people were pleasant and very careful with drop off and pick up. Everything made it with no or minimal scratch but that could have been the packer which is me. I was surprised nothing was broken with all the glass. I definitely would use PODS again, although I don’t think a move is going to happen. Some work by individual but price wise it is worth it.

All the people who assisted on the phone, and pick up and delivery drivers were very helpful and professional. We used three pods to complete our cross country move. The process could not have gone smoother. I priced other options, but PODS was a much better option. I would highly recommend them to others and I would use them again.

It was a pleasure renting a space for storage. I was disappointed with the outcome of having an increased in payment twice before a year was up. The hallway was lit well. The inside unit for storage space was very dark.

Awesome experience with PODS... I had to get 2 PODS, one went to where I moved and the other went in storage and was in storage for over a year and everything worked out great! Anytime I called them with questions they were very professional and always answered thoroughly. Great Reps and Agents! I would use them again if ever needed and I highly recommend PODS!!!

Using PODS for our move was extremely cost effective and had no issues with the delivery to our house, picking up the PODS having them hold the PODS for two months before being delivered at our new home.

Even though our move was small, every step of the way was seamless. My biggest concern was packing the PODS and having the contents arrive intact. Videos helped, along with moving blankets and ratchet straps. From booking to final pickup, I wouldn’t change a thing. I highly recommend PODS!

Everything went very well. PODS could have been a little cleaner, and door was sticky, but delivery & pickup were perfect. Would use them again. This was our second time using them. I trust PODS more than the competitors.

Everything was great, start to finish. Seamless, easy, no fighting, everything is promised. Everybody was great, I can't imagine it being better. I would highly recommend PODS for anyone who's considering moving.

Very efficient. Drivers were very courteous and respectful of the property. Container was clean when delivered. No damage to items in container when it was received back. I would highly recommend them and would not hesitate to use them again.

Darren did a great job for us. He was professional and was able to place the Pod exactly where we wanted it to be. Great job, Darren. Thanks!

I had a friend that used Pods and I helped him move with it. It was convenient and they were happy, so I went that route as well. I booked a 16-foot pod over the phone, and the interaction was great. The pod was perfect too. It was clean when I got it and clean when I left it. The price was a little more than what I thought I was going to pay, but I know gas prices and it was a long haul. Apart from that, the pickup and delivery drivers were very good. All my stuff came and nothing was damaged. It took a little long for them to pick it up. It was out of my driveway after I unloaded it. Other than that, it was great.

My experience with PODS went well. They were on time picking the container up. I had a group that loaded for me. It was in storage about five months, and I finally got moved into my house. The drivers were all personable and I didn't have any issues at all with any of them. They were all a good group of people. When they got down here, there was a tree limb in the way. So, I had to sign a waiver. I didn't have any place else to go with the pod. I just told them to do what they had to do. If it broke, then I'd handle it. So that's basically what happened. I was satisfied with PODS.

PODS has since credited us for $192, which is much appreciated. While we still paid $278 for a pod we were unable to use, we understand that PODS incurred costs in delivering and picking up the pod. Thank you, PODS, for your responsiveness.

We had a very positive experience with PODS....from the day the POD was dropped off in Rochester, NY and later picked up by the same person, Bill, I received good service. Bill assured me that when the POD would be dropped off on Johns Island SC, the driver would help me get the door open that seemed stuck (in the down position, thank goodness). When Roy dropped the POD off, he was great...and he did get the door open. When we had the POD emptied, the company sent Jalen to pick up the empty unit. He arrived bright and early and was very helpful. The POD is gone, but the experience was great.

I booked PODS on the phone. I got the smallest container which fit my needs. The first driver is Mike from Iowa. The second one is Moe. They were both very professional, respectful to the community, and thoughtful to where the container should be put to make the least disturbance to the parking lot. I will recommend PODS, even though it's not that cheap. It's expensive compared to U-Haul, for example. And it's just a local moving company, but it's good.

I used one of the pods, a 16-footer, for a month. I booked it online with PODS and the experience was great. The driver was excellent. They picked it up and delivered it when they said they would. It was a good experience and I'd recommend them.

We'd heard good things about Pods from friends and family that had used them. We started online and then ended up having to work with someone. My experience with their reps was good. They had a lot of information that helped us decide what size to use, and all the ins and outs, how long it would take, and things like that.

I've used PODS before, which is why I used them again. I bought a condo and I had to wait three months for it to be renovated. So, I used PODS for storage, and then I had them pick up and deliver at the new place. The pod was perfect for what I needed. The booking process was easy and the reps were consistent. They let me know what was going on. People should use PODS.

It’s been a nightmare every step of the way. Don't believe the quote they give you... Fraud big time. I got charged multiple times the same amount and they don't want to refund me. When you call to speak to customer service they don't even speak properly English... Fraud Fraud Fraud.

We used PODS when we moved to Florida 21 years ago. So, we elected to use them again. I booked them online. I talked to people as well. I connected with both during the process. I thought I could get by with a small pod, but they recommended I use the larger one and ended up using that. Everything was good. However, I was a little disappointed. I thought the pod would be picked up and delivered within 7 to 10 days, but it ended up being longer than that. But that was probably my misunderstanding. They picked it up on May 13th and it didn't get delivered until the 28th. It was a bit longer. But everything went very smoothly as far as the pickup date.

I like the convenience of Pods. Their reps were professional and helpful, and guided me through what I needed to get. My experience with the driver was all good. He came and was ready to drop it, and I showed him where I wanted it, and he set it down there. He was really helpful. I used it for about a month and called them to come get it. They came and got it when they said they would. They were reliable and have a good product, and I would recommend them.

Be careful when renting a PODS for monthly storage. The website quotes a price MUCH lower than what you will end up paying and their discounts are for the first month only. I thought I was getting a 12-foot storage unit for $185 plus tax per month but ended up paying $291 a month! Their policy about the discount applying only to the first month is not at all clear or obvious.

UPDATE June 2026: PODS resolved my complaint fully and provided fair compensation. The Customer Advocacy team investigated my concerns thoroughly, acknowledged their errors including the scheduling failure and billing discrepancy, and made it right. I appreciate PODS taking responsibility and resolving this matter fairly.

I didn't want to have to deal with U-Haul and going up and down the ramp, and I liked PODS because it was right there on the ground. I booked the 16-foot pod by phone and everybody was very nice. I got a lot of stuff, so I could probably use three of them but they fit my needs. The drivers were good, whether it was the pickup or the drop-off. We had nothing that moved, was out of place, or broken. Everything was just how we put it in there. We had kind of a tight situation on where to put the pod, and they moved it no matter how many times. They had to wiggle it around to get it where we wanted it, and never complained about it. I've had quite a few people ask me if PODS was fairly reasonable and it was, because it made my move easier. There was no doubt. PODS was cheaper than I had planned it to be, so I was thrilled with that. It was a great experience. I would do it again if I had to move.

My interaction with the Pods reps was pretty good. We were using a discount code, which made it a little bit complicated. But otherwise, it was a good experience. We requested three 16-foot containers. All of the interactions with the drivers were great. It was pretty seamless. I called and scheduled the moving part and it was taken care of for us. They moved them from one place to another. There were very little issues, and everything was resolved quickly. It was a good experience. It was expensive. But if the need arises for that sort of move, it's worth doing.

DO NOT USE PODS. This has been one of the most frustrating customer service experiences we have ever had. Our POD was supposed to be delivered yesterday. We received repeated delivery updates promising arrival by 4 PM, then 5 PM, then 6 PM, then 7 PM, then 8 PM, then 9 PM, and even 10:15 PM. Each time we called, we were told it was still coming.

We were moving and used storage from Pods. I liked their cost. I booked their service over the phone and my experience with their rep was very good. Everything was on time, and everything was done as they said it was going to be done.

We used Pods for storage while we painted our house. They were a little harder to get to. You have to email them or call them. But generally, I got a good response from them. No problems in picking it up, except it looks like they ran a little bit across my yard, my grass. And I didn't tell them that. It wasn't a problem, but I just noticed that. Because when they delivered it, we have a circular driveway, which isn't paved off the street, that doesn't have a curb and gutter. It was a little harder, probably to get it in, but they did it, and it was in the right place, where I needed it. I was very happy with my experience. There was a lot of rain. I was worried, but it never got any rain in it, which was good.

We needed storage at our house, and our experience with Pods was quick and easy. I got the biggest one they had, and the condition was very good. I wanted to keep it. I like that I didn't have to go somewhere and find a storage quickly. Out the back door and into the pod. I also worked with Aaron and he was good.

We had a unique situation. So, there wasn't the ability online to really get to what we needed, which is why I ended up calling Pods. Everything seemed good in my experience. Everything was fine and positive.

They last minute changed my delivery… They last minute changed my delivery date for 3 days later. They notified me on Memorial Day that my pod would not be delivered as promised the next day. I have to have this stuff moved out of the house on Tuesday and they have completely left my in a bad situation. I will never use them again! Completely unreliable.

I needed storage for a little while. And I needed my stuff to be moved to a different state. It took PODS two or three days each time they picked up and dropped off. They did excellently with it. Everything went smoothly. It went like PODS said. No issues. I would use them again. In the long run, it's cheaper than a storage.

I went with Pods for storage and it was wonderful. The price was very reasonable, and the customer service was fantastic. They were very communicative and delivery as well as pickup went as scheduled. I got a 16-foot container and it was the perfect size.

Provided detailed delivery instructions and both homeowners were present for POD container delivery. The delivery driver refused to park the container in the requested location (a previous RV/boat parking spot) claiming that the wheels of their delivery machine could not operate on grass. Pictures were obtained while 2 of 4 wheels operated on the grass of the aforementioned spot in order to navigate the driveway.

My son loved PODS and he recommended it. So, we gave it a shot and glad we did. The first time I reached out to them, I called and then I did the rest of everything online. The drivers who picked up and moved and dropped off the containers were great. My son said, "Make sure you pack it in real well because of rocking and this and that." I watched them go over a few big bumps and this and that and I was scared to open it up. When I opened it, not a thing had moved. So, it was great. I would tell others to give PODS a shot because it's well worth it. They give you time to load it up and time to take it off instead of hurrying and doing it all in one day. The only thing is the price was cheaper in the beginning, and then, all of a sudden, it went up.

I used PODS for storage because I had a water leak, and I had to move everything into my house. I got the smaller pod and it was clean. The drivers were timely and polite. I only interacted with them on the phone, and it was fine.

We were moving, and we needed to store some things before we made the move. We went with Pods, and the first thing they brought us was the pod, which they put in our driveway. And we stored a bunch. The pod was clean. And it was sturdy enough for what we had. Then they asked us to leave it clean, so we left it very clean when it was time for them to come and pick it up. Then once we closed on our house, we had it moved to the new house. Then, when we emptied it out, they came and picked it up. It was pretty simple. The drop-off was great. The drivers were very nice. They did it quickly because we were in a neighborhood, and moved to a neighborhood. It was a big old truck that they delivered it in. And they did it very timely. The way they did the money was just exactly the way they said it would be. And when they get within 15 minutes of your house, they call and tell you where they are. Our experience with Pods was very smooth.

I needed some place to store everything so we could replace the flooring in our home. I selected PODS because I had seen them around and they seemed to have an okay reputation with everybody I knew who had used them. Their booking process was easy enough. I'm old. I'd rather talk to a person, but it wasn't bad figuring out online and it was clear cut.

I have a Costco executive card and when I was looking for storage for a couple of months, PODS popped up. So, I used my Costco executive membership to get a pod because it was the best deal out there. We got the 16x10 pod, which was the biggest one they had, because I had to clear out my garage so we could put new garage doors in and a water system. The process was mostly done online and it went smoothly. PODS kept me updated with text messages letting me know when it was gonna be delivered. The two guys who came out and delivered the pod were great, and the guy who came out and picked it up was great, too.

After booking the delivery of my long-distance container more than a month prior, the company unilaterally cancelled the order on the evening previous to my delivery, leaving me with an already packed house and no move, after charging almost the whole total amount to my credit card. Without proper notice, just a random call from an unidentified person, citing untrue claims that there is not possible to maneuver the delivery vehicle into either of my 2 driveways, in a broad street with a median, where even huge trucks download goods for businesses nearby.

I live in Dripping Springs, Texas, and I don't see a whole lot of different options, but PODS met all my needs. I'm really glad we used them. We booked two16-footers over the phone and the rep was good.

Lost my home in the fires. Needed storage to keep supplies dry while I rebuild my new home. The POD leaked and all my remaining stuff that I own is now destroyed, again. POD gave an immediate rejection of my claim with no data. After I reviewed on Yelp, they reached back at out to try to appease, but continued to do nothing. The storage box leaks - I watched it with my own eyes. PODS claims to have leak tested (within a couple hours of picking it up). They simply lie and do not stand behind their products.

I was doing a remodel, and a contractor was going to redo the floor, so I needed about half the furniture out of the house. It was easier for us to load it into a pod than have to transport it. I booked online with PODS, and I also called to see if there were any better offers, but there were none. The pricing could have been a little bit better for the length of time that I had it. But they were very helpful and the drivers both times were great.

Booking the pod over the phone was much easier than doing it online because it was much easier to get all of my questions answered that way. The drivers were all very professional and great folks. They did a great job. I apologized because I was gawking. It was the first time I've ever seen something like that. I told them, "I apologize. This is just cool stuff." The equipment was great. I looked at that to see what kind of condition it was, and it was in pristine condition, as far as I got it and returned it. It was cleaned out and ready to go for the next person. Compared to the other things I could have had to pay, PODS' price was perfect.

On or about May 14, 2026 Pods promised to deliver a 16'x8'x8' container on Saturday, May 16, 2026. They gave me a delivery window between 1:30p.m. and 4:30p.m. At or about 3:45p.m. someone called to say they rescheduled the delivery, not for one or two hours late, not for the following day, not for two days late, but for three days later. I spoke to a customer representative named Andy, who provided no information, or help. I demanded to speak to his supervisor.

My friend had used PODS and going with PODS, I liked that I could load everything myself. I would know what was in there and what was gonna make it. I called PODS and talked to somebody on the phone. Booking the pod was easy, and the pod was good quality. PODS has all those little things that we could use the straps on, so I was able to hang my canoe upside down from the ceiling, and it didn't take up floor space. I was able to secure all my furniture tightly so that nothing was damaged. I only had 14 days to return it but the options that I had were not within that time period because of the location. PODS is a safe way to get your stuff from one place to another but it takes a long time. I had to sit for two weeks waiting on my stuff. I couldn't get it delivered as quickly as I wanted. I moved across the states, and I had to wait a long time before I had my bed to sleep in.

I needed to store some furnishings during a construction project. I used PODS before in another house, so I immediately called them and they were great. They came, picked up the pod right on schedule, dropped it off in front of my house on the street, held it for me, then returned it and picked it up within 24 hours after it was emptied. So, I have no complaints. The pod was sturdy, clean, and big enough. It was a size 12 and it held everything I needed it to hold. The driver who dropped it off was very nice and told me how much room he needed. It was a pretty quick process. Also, the PODS website explained everything and I got a lot of updates, so that was helpful. I had the pod for about six months. It went sometime in October then I had it redelivered in April. The monthly fee was a little expensive, but it was what it was. I highly recommend PODS.

One star (considering the cost) to the lack of information, the time in transit is ridiculously long. The container didn't even look like the ones advertised (though not surprising) and upon taking measurements it was somewhat smaller. Anyway, the cost of a rental truck would have been cheaper in my case.

Very shady business practice. I wanted a quote for a long-distance move. The agent instead used a sneaky play on words to get a hold to lock in the discount. I now have a confirmed order. I'm still online for 45 minutes waiting to cancel the order!! You can do everything online except cancel!!

This is the second time that I've used PODS and they were a little late in picking up the pod, but that was okay. They were busy. I did most of my transactions online and I like that, but I like to talk to a live person sometimes. When I was trying to get them to pick up the pod, I couldn't get ahold of a live person and that was a negative for me. The first time that I used them, the service was just right on the money. But this time, it was 3 three days when I notified them to pick it up that they were able to get it. Other than that, the person who picked up the pod was very nice and I was amazed that he could back that thing up the way he did. It was interesting. I will use them again.

I needed temporary storage and I heard about PODS on television. Booking was easy and the lady was fantastic in terms of quality of service. I went with the 16-foot container because it was the largest size available. It was clean and the doors worked. I did not find PODS to be price-competitive and that determined how long I kept it. I had the pod for about six weeks. I changed the plan because the pod was about twice what it would cost me for self-storage. So, I had my content storage transferred to a self-storage unit. I am waiting for a refund because I cut the service short. Other than the price, everything was excellent.

I used PODS for a long-distance move and, while the moving/storage service itself was generally acceptable, my experience with the post-delivery property damage claim process has been extremely disappointing. (The Leetsdale PA office was the local facility that handled the PA portions of my PODS move.) During delivery and pickup, damage occurred to my property, including lawn and driveway/asphalt edge damage. Since reporting the issue, the primary challenge has not been a disagreement over dollar amounts, but rather the handling of the claim itself.

When we unloaded the pod, the boxes at the end were soaking wet. The items in the boxes were covered with mold. I filed a complaint, but was told their investigation was unable to identify any physical damage or defect to the PODS container that would support liability for the reported water intrusion or resulting damages. Very disappointing that they do not stand behind their product.

The PODS service was excellent. 1 million thank yous to Charles - he drove on two legs of our journey (to and from the PODS storage facility). He made the move so easy, and was just great to work with. We had to reschedule multiple times, and the app made it easy to do that, along with text reminders to alert us a few days before each scheduled pickup or drop off. The PODS guidelines for packing were great, so nothing was damaged in the move (love those ratcheting tie-downs). If you use their storage facilities, be aware that some but not all are climate controlled. Lastly, we also considered other companies, but their containers were very flimsy by comparison.

The booking process with PODS was excellent. I used them to store stuff on my property while I was renovating the house and the pod itself was clean, nice, and workable. PODS is reliable. They told me when they were delivering it, and they showed up. They told me when they were picking it up, and they showed up, too. That’s all you can ask for. It was a nice piece of equipment.

We needed extended storage for our move, so we went with Pods. We got the pod in February and turned it in in April. Communication was easy because they said they did exactly what they said. They would let us know when it was going to be delivered and when it was going to be picked up. However, there were problems with everything with this order. Initially, we tried to book a 22-footer and we were told that we would get one, but the driver delivered a 16-footer, dropped it and left. We had equipment damaged inside as well. Our freezer and the trailer I pulled with my trike were damaged. I would not recommend Pods to anybody. There was no email saying, "If there's ever a problem, then you submit a claim this way."

My experience with PODS so far has been great, but I'm not done with them yet. I got two pods from them. I requested a 16-footer and an eight-footer. One went fantastically. The other one is still in storage. I used PODS because it was feasible for my application, where I had to store the deceased family's belongings until we distribute them throughout the family. The drivers were fantastic. They were pleasant. They came in the dropping off of a pod and the picking up of the pod. Everything went well. We opened the smaller pod, and everything was intact. Everything was secured in there. They have a reasonable price as well. It was a very pleasant experience.

PODS’ price was the reason why we went with them, and the reps who set me up were great. I got the 16-foot container because the 12-footer was more expensive. The first driver who dropped off the first pod had a malfunction with the lock. After pounding on it with a pipe, he finally told us to just use a hammer and pound it if we can't open it. I called PODS and told them I am not pounding on their pod and I can't lock it. So the guys exchanged it out. We still have our pod, even though it says they picked up one, and the problem is that they charged us for two deliveries. The guy said it had been credited to our account. I'm hoping I'm not going to have it for more than a month. If I do, then it's already paid for. We'll see how it goes when it all washes out and how quick the refund comes.

This review is overdue. The service provided by PODS is the best. I highly recommend the PODS even if it’s for renovations or for moving. The drivers were professional and friendly as well as careful when dropping the POD off.

My booking experience with Pods was great. The associate was awesome. He helped me with all my needs right away. There were no issues with anything on it. He told me the pricing and helped me with booking everything.

The absolute worst customer service I've ever received! Booked a POD delivery one week ago and I was scheduled to have it dropped off today (Thursday). Late morning, on Thursday, I received a phone call from PODs that they were not able to deliver it today. I told the POD representative that I had movers coming on Friday morning (8am-9am) and we had to be out of our sold home first thing Saturday morning. They told me they could have it to me by Friday morning. I went to PODs online at 4:00pm Thursday and it said it wasn't going to arrive until between 3pm-6pm on Friday. So I immediately called PODs and escalated my call to a manager.

When my 8’ pod arrived the outside measurements were 7’3 1/2” X 7’ 2 1/2”. With the 2X4 and 4X4 inside framing you barely had 7X7. I don’t know why they can’t be truthful about the size. How do you fit a 7’3” sofa in a 7’ box ??

The phone call with PODS was good. However, either I misunderstood what was going to happen or it was not conveyed properly. My understanding was they were going to pick it up and send it right down to our new home. Instead, what happened was it went to a distribution facility nearby, and then I had to select to move it. That was not what I understood at all. It was not what I heard on the phone. Because I know that they also record their conversations, I asked for the recording because maybe I did misunderstand. That was the only part of the whole experience with PODS that was very frustrating. Everything else was great. The people who dropped off the pod were great, skilled, did whatever, where we asked them to put it in everything. When they picked it up, it was the same thing.

I've used PODs multiple times and they've been consistent with great customer service and have been very reliable. Even with our out of state move, they've made the whole process super convenient. I love that they usually have promos going on also! We really appreciate that Preston went above and beyond to get our pod into our driveway because it was a tight squeeze. I highly recommend this company!

PODS was the BEST choice for our moving experience. It was so easy, convenient and budget friendly for all the services. I will highly recommend this service to all and use them if ever needed again! They were always on time, thorough in explaining the process and easy to manage.

I was very pleased with the service received from PODS, especially personnel; drivers to customer service they did a great job communicating what I needed to know. During the time I used PODS, I needed flexibility with pick-up and service and they always worked with me to make that happen. I would highly recommend PODS, they make moving easier.

Excellent service. PODS provided a quick and convenient way to pack once, store, and unpack once while we stayed our house for Realtor showings. The PODS delivery driver communication was excellent on both ends of the move.

We were pleased with the POD experience. It was our first time using PODS. We could pack things at our pace and then have it stored until we needed it delivered to our new home. It’s an amazing process to watch!!

All legs of the service seemed to go smoothly. The original delivery. The relocation to our new house. And also the final pick up. I was there during the original delivery and was able to meet the driver. I think his name was Gary. He was very pleasant. I was pleased with the experience. I didn’t have any in person contact after that original delivery, however all seemed to go well. It was nice not to have to take off work to be there. Placement of the PODS was good. There wasn’t any damage that we could see to our driveway or yard. I would recommend using PODS to others.

I have had great service but the person I spoke to this time did not understand always and I did not understand him. Language barrier very broken English. He could not understand all I said and same with me.

I was familiar with the PODS name and decided to use them for moving and storage. I called to book the eight-foot pod and it was good and comfortable dealing with the rep. I talked to the driver several times and the same guy came both times. He was very nice and friendly, and took the pod exactly where I wanted it. It was an overall good experience. I had a little delay in picking up the pod exactly when I wanted and had to wait an extra day. But that's the only issue. I’m extremely satisfied and I would use PODS again if I need to.

All was good, EXCEPT was charged extra month and still waiting for refund on it. Otherwise unit came on time. Door stuck, but we worked through it. Pick up was easy and on time.

Our container was delivered to the incorrect address without any prior communication from the driver which is in their contract. This error resulted in a neighbor’s driveway being blocked, leading to the involvement of the HOA. When we contacted customer service, we experienced significant difficulty reaching a resolution as they could not reach a driver to move the pod and were disconnected multiple times. I did speak to several customer service reps and with the delivery facility, who apologized for these issues and confirmed that a full refund would be issued for the inconvenience. Pods Corporate has offered a free month POD rent, a mere $250 value for one of the worst experiences ever. I would never recommend this company.

My spouse and I were very pleased using PODS for our shipment of household items, from Hawaii to Las Vegas! Everything worked out great, with the movement through receipt of items. We will recommend PODS to our friends and families! Everything was handled professionally, and proficiently throughout the whole process!

Customer # **. Overall the experience was good. I did have one issue with a charge for “leveling the POD on an uneven surface". My driveway is paved and I got charged for an unpaved surface. I called to request the $25 refund. I was told that the driver was to take pictures upon delivery but didn’t. I took pictures and sent them via email as requested and never heard back. My email was sent to lmasombrado@pods.com on 3/9/2026. It’s not a huge amount but should be addressed nonetheless. My photos are attached. Thank you.

I used PODS because I needed a place to store things until my garage floor was finished and OK to walk and drive on. It worked out great. The Pod was delivered on-time and the person that delivered it was a real gentleman. He worked diligently to get it set in place where I wanted it. He obviously knew what he was doing. It was the same when he came to pick it up. The service overall was great.

We were pleased with the mechanics of moving belongings to a new location, just not the folks involved. The schedulers were terrible. They canceled first day delivery of empty pod because it snowed. They delayed twice more at the last minute, then advised us we needed a permit for the delivery vehicle, again the night prior to supposed delivery.

So easy to move this way....and so much less cost vs hiring moving company. And...great customer service. Two family households were moving at the same time..which complicated scheduling. PODS was coordinating with us all the way.

The first POD was delivered to our new home only 30 minutes late due to it being delivered to the Kent facility. Second POD on time, and both were retrieved on the day(s) of delivery as promised. Your service was also used in late May, which was positive. My only complaint was booking for the March process when the address and even the city were incorrect. This was eventually corrected.

I was very pleased with every part of my PODS experience: from the drop off (on time, positioned the POD well, and very friendly), to pick up for storage, to "not having to worry about my things being safe in storage"; to drop off at new house and quick pick up of empty POD 2 days later. Great job.

I used PODS to transfer my household furnishings and items to another state to our new home. From the start when the 16ft box was dropped off at my house in NJ everything went super smooth. The driver was very professional and experienced and also picking it back up. The pod arrived here in Florida as scheduled and the driver that dropped the box was also professional and very experienced. The next day a new driver picked the empty box up and was very professional also and experienced at what he does. The whole process from beginning to the end was super smooth. I would definitely recommend pods if you are moving. You load it yourself and they do the rest!!!

Matthew and the initial delivery man were amazing. I highly recommend PODS for your storage needs. It was so easy to order online, schedule the pick up on line and they were great at communicating. They adjusted our delivery and drop off time to not conflict with our student drop off and pick up times.

Besides being at the very end of the scheduled window for the pickup, Driver was inexperienced in backing up the truck and moving pod. He damaged rose bush next to driveway along with tree at back of driveway and hit into our fence, bending it over.

Planned a move from RI to Maine. Was told 30 days you get the pod. When it's full 1 day to pick up and in Maine within 3 days. Not true. Took almost a week for them to pick it up. Then another week to deliver it. They dropped it off with 2 days left in the month. They promptly charged me almost $500 more for having the pod 2 days over the 30 days. Huge surprise though when it was empty they came and got it right away. Scam. Don't recommend at all. They give false information and then rack up the fees while you wait for your things to arrive.

Everything from delivery to pick up was easy, fast and seamless. When I had to push back the pick up date, it was an easy process to do online. Scheduling the pick up was easy as well. Highly recommend.

Overall experience was quite good. My only issue was that the door was very difficult to open. This made it difficult to use, but it worked for my needs which was a total garage rework after a water issue.

This was one of the best experiences of my life, From the first call to inquire about rates to the final pick up. Every associate was nice, informative, happy and made every interaction a pleasure. The app made communication a breeze. Their times and updates where met each time.

I am a Maintenance Director for a skilled nursing facility and we used 2 pod units for the duration of our 1 1/2 full building remodel. The pods were a god send as we were able to use them for the different phases and we could store a wide variety of medical equipment. One of the best decisions. I will definitely will use and recommend the use of pods to others. Great experience.

My husband and I used PODS as we were moving only a couple miles away but with 3 young kids and no family help as we live in another state we needed time to pack boxes and just more time to get “moved.” PODS was the best option- our closing dates got changed a few times and it was so easy to just go online and change the dates of when the PODS would arrive at our house and when they would be picked up to go to our “new” house. For a contingent home sale PODS literally was our saving grace. The drivers were amazing and also everything moved amazing- nothing was broken when we unpacked.

Would use them again in a heart beat, no issues with them at all. Customer service was above reproach as well as communication. Drivers were friendly, informative and really seemed concerned. PODs were clean with no debris inside. Always on time within window.

My expectation was return my payments for 2 weeks for 2 PODS, but your representatives did not even explain me why you do not return payments for non-usable time.

I am extremely happy with my PODS experience. Because I was not moving the entire contents of my home in Florida, the moving company I had hoped to use suggested that PODS would be a smarter, more economical move. They were right! I packed the items I intended to move; when the POD was delivered, I contracted with the moving company to load the POD the next day (they knew the best way to do that task; I would have had no idea!); on the third day the loaded POD was picked up. Two-and-a-half weeks later the POD was delivered to my home in NY; a weekend family get-together unloaded the POD; three days later it was picked up. The men who delivered and picked up the POD were professional, courteous, and always smiling and engaging. I do not intend to have to move again, but would not hesitate to use PODS again, and would recommend PODS to anyone considering a move.

The actual move went very well. The pricing was significantly less than we expected. These are by far the most important things. On the negative side, the website and invoices intentionally hide the actual pricing of the service. This is exceptionally annoying if you just want to know how much.

Was happy with the PODS method of moving. I think they need to be clearer when communicating the time delay between pickup and delivery to destination. The delivery and pickup drivers in Texas and Florida were absolutely the best. Polite and efficient and tolerant with the short delays caused by needing entry into a gated community. I would recommend PODS for moving on a budget.

We needed to store items from our home during mold remediation. We rented a POD because of our previous experience using this service. We had the POD for several months during the winter. We were very happy with the entire experience, from delivery, to use and finally pickup. This was so much better than renting a storage facility. If we needed something we had stored in the POD it was easy to just go out to the POD and get it! PODS is a game changer and massive time saver if you are remodeling, or have to temporarily move stuff out of your living space for a short period of time.

Using PODS for storage during my remodel was an excellent experience! They were timely, efficient and effective. The POD was secure and clean. It worked perfectly for my needs. PODS was recommended my a friend and I will in turn do the same.

I used PODS for two moves within the last 4 years and I could not have been more pleased. The customer service was second to none. They spent time finding me the best options for what I needed and the price was right.

This is our second time using PODS. We love how easy it is to use, and makes moving a bit less stressful especially if doing a long distance move. It’s nice to pack up all of your things and not have to think about until you arrive at your destination. Delivery drivers communicate well, and are very friendly.

It was an out of state move, and the new house did not yet have the address registered, so I really appreciated the communication from Josh on the drop off. The POD was also clean and well maintained. The roll up door was a huge help as well!

Nothing negative here. PODS is a great storage alternative when you need to act fast. The drop-off and pickup were done quickly. The unit was easy to access as needed. The driver that picked it up amazed me with how careful he was as well as skilled.

Overall, the entire process was very efficient. Delivery personnel were professional and very knowledgeable. Will absolutely utilize PODs for all future moves. One area that could use improvement is more flexibility when delivering or picking up, specific to the Southeast area.

PODS combined storage and moving, which was a deciding factor for me to go with them. I booked an eight-foot container over the phone and it was good dealing with the rep.

I needed a pod to move from Texas to St. Louis. I liked the price of Pods. Professional movers wanted $8,000. I got it for 1,700 and all I had to do was pay a couple of teenagers to help box me up and move me in and out. I booked their service over the phone. I talked to several of their reps. One really was not very clear when she explained. But the other one was. Both drivers were very professional, prompt, and courteous.

Pods was very good. I used them for moving, and the online booking process was nice and easy. I got an eight-foot container. The driver was very nice. He called me before coming to pick it up. Then, he came, he picked it up, he showed me how he's doing it. It was very nice. Then he came and another driver called me before unloading, putting it back in my apartment complex. He was so nice and he did it in a very small apartment complex. They were polite, and they knew their job very well. There were so many cars. So there are not only small or big cars, SUVs, and minivans were there. And he maneuvered everything in such a small space very nicely. They did an awesome job. It was a very nice experience.

I liked my customer service person from PODS. She explained the process very well. She was very thorough. I got a small container. It was eight-foot. The driver was excellent. The delivery was fine. We put an AirTag in it so I could follow where the truck was and everything was on point. I had a good experience. PODS has good customer service.

I needed a storage container to move from one state to another. My experience booking the service of Pods online was seamless and good. The reps were customer-focused and the drivers were professional, too. If I had to do it all over again, I would do just that.

My experience with the Pods rep was very good. The drivers were fantastic as well. Everything was done within the timeframe given. Everything was done as I was told it was going to be.

BEWARE. Their 'coverage' is not real. They say one 16 foot container will hold a 3 bedroom house. What a crock. Not even close. One 16 foot container + one 8 foot container did not get all of my 2 bedroom house, and we didn't even bring any of the beds or mattresses. 16 foot container arrived at new home just fine. 8 foot container arrived with everything in it smashed. I opened a claim because the move comes with coverage. Fill out the forms. Take pictures of everything. And save everything for over a month while they deliberate. I had to reach out to them over a month later to be told, oh, we denied your claim. Very close to ten grand I spent with PODS. CROOKS. NEVER EVER AGAIN.

My employer had obtained a pod from the PODS industry and it was very successful, very nice, and they moved to Texas. So when I was planning on moving, I decided to choose PODS and it was a very nice experience. 

DO NOT RECOMMEND! Located in NH. The sales person sold us on meeting every one of our timelines. We then scheduled our entire cross-state move based on that information. 2 days before the pick up the POD to move it to our new home they changed the delivery date 6 DAYS LATER! We spoke to managers and they just don't care. We moved cross country using U-boxes and had zero issues.

I had a large screen television that was just purchased December 2025, a very expensive guitar, and an air fryer that were all damaged beyond repair. There was so much more bubble wrap around the guitar and television than you would find opening a new one. They were securely braced as were all items in the shipping container because they said to expect moving and shifting. This shipping container was so damaged when we got it back that there was a puncture in the wall they attempted to cover and the door was off the track and only the lock holding in it place. It took several people working together to get the door open.

PODS charges MORE than the initial drop off and a month's storage for redelivery, which was all local. No crossing state lines. The online quote I got was $450. The final bill, which included a $550 redelivery charge, was over $1,000. Not to mention that the Zilla's drive crashed into my truck when they came to pick it up after I loaded it. They are fixing it, but I have the hassle to deal with on top of this billing debacle. The redelivery fee being MORE than the price to drop off and pickup is ridiculous. Especially since this was a local move. Don't use pods. Hire movers. At least they provide the muscle, shipping, and delivery. PODS is a scam.

I was very pleased with PODS up to almost to the end of my experience. The container delivery and pack service at our former home in California was flawless and perfectly coordinated. Our property was in storage in Austin TX for over a year while we got acquainted with the city and neighboring towns and finally decided where to have a new home built. The condition of our items (which was very good) attests the care the containers were provided. The coordination for delivery to our new home and the communication with the drivers for delivery and pick up was also excellent.

PODs was the perfect option for us since we were redoing our main level flooring and didn't want to have to move our furniture offsite to a storage unit. The delivery and pickup process was easy and the container was clean. Our only gripe is that we rented the POD for 29 days but were charged for more than one month (they prorated the second month). The reason being was because it was February. Had we rented it during any other month, we would have been charged for one month.

My experience was good, it's a bit pricey but well worth it. The gentlemen that delivered/picked up my POD were friendly and professional. The fact that I didn't have to drive a moving truck/trailer made this move less stressful.

From start in San Bernardino Ca with Phone service representatives I felt well taken care of. I had both consistent and considerate POD drivers each time. Especially with my Health issues. Then at delivery location in New home in Apex NC when last POD wouldn't open, the office sent a POD driver that took 2 hrs of persistent work 2 finally get it opened. Every time I chose to call. Instead of using app, every person I talked to was polite and answered every question I needed answered. I have referred PODs to a friend already. Great job to the whole team!

Dealt with PODS from February-March. Had no complaints during drop offs, pick ups until our very last pick up. Was given my 3 hour window time, never showed, called c/s, was given another time, never showed, had to call again. I was told, "You are on the pick up for today. You know if there's traffic, a delay or a truck breaks down it will delay a pick up." That's fine however call, text or email the customer letting them know. You plan your day around this pick up and yes I know on an empty pod you don't have to be here, but communication is crucial. Customers pay a hefty sum of money and should be notified.

From the onset, this was the worst company that I have ever dealt with. The guy I first contacted messed up my address on the order form. I had to call back and have it corrected. I requested an afternoon delivery for Friday, April 24, 2026, after 2:00 pm. The POD was delivered before 2:00 pm. I further requested that the POD be picked up on Saturday, April 25, 2006, in the afternoon. I was told there would be an additional $79.00 per request. I said, "Okay to the additional charges.

I needed to ship items I inherited over 1300 miles and was not interested in renting a truck and having to drive 2 days to get there (I'm older, my back would not appreciate it). Add in the worry about having the truck broken into, or worse, breaking down on the side of the highway, and using PODS became a very easy choice. Yes, it cost more, but the customer service was great, and everything happened on schedule with lots of communication.

We used PODS for a long-distance move when my son moved from KY to RI. I was very happy with each of the PODS associates I spoke to. The communication was amazing and the service was top-notch. Especially considering we had a blizzard when the Pod was expected to be delivered to our home. I would definitely use PODS in the forties and recommend them to anyone needing mobile storage and transport services.

Your company has an integrity issue. I paid every amount owed you, but you wanted more. I called for pickup of a rented storage pod at the end of one month, February 2026, you picked it up on the 5th of March 2026, yet charged for an entire month. When asked for refund, I was denied. The taste of doing business with you has soured.

We rented a PODS unit while remodeling our house. It was a "no-hassle" experience. Easy to sign up, rent and return. The unit we had was clean and structurally sound. The only problem we had was that the latch for locking did not work.

Everything went smoothly. I was very satisfied with the results. The whole process was easy to follow online. I’m not very tech savvy, and it was easy for me. It was nice to just close the pod in Florida and open it up in Wisconsin.

All went very well. I will use POD again. Move from Miami to Texas, all the guys was very professional and the agent on the phone representative from the beginning to the end, I have no complaints. I’m so satisfied with Paul. I just can’t believe how everything went well, my son is moving up here next year. We’re definitely using you all again.

Very seamless operation. Clear and concise instructions and communication.

Great experience from calling customer service line and getting a quote (much lower than a competitor), to delivery, pickup, transportation and delivery at new address. Very happy with our long-term moving experience.

PODS is an amazing business. Made moving my elderly parents. So easy and everything was perfect! The delivery and pick guys were all amazing, professional, and friendly. The website makes it so easy!

PODS Moving & Storage was great to work with. I used the POD as storage for holding our packed boxes while we were preparing to move. Delivery and pickup was very easy and convenient. I'd definitely use them again and refer them to family and friends.

I was absolutely pleased with my service, from the drop off in Virginia, pick up, storage and delivery to Georgia and then picking the POD back up. The cost was very reasonable, and the service was excellent. I will use PODs again for sure and would highly recommend the POD service.

I had PODS drop a pod off at my old house and we filled it, and then they brought it to a new house and we unloaded it and they picked it up. The booking process was really easy. I just inputted a few little pieces of information and they would text me updates. If I needed to make any changes, they would make those changes. There was a little discrepancy about the pickup. The pickup of the empty pod changed several times over several days, which was a little confusing, but it wasn't any part of the process that really mattered. It was all a very smooth process.

Horrible experiences. Every aspect from scheduling and executing delivery to the destination was a nightmare. This is the worst move.

My tenant had used a PODS before, and we were doing a similar thing. So I went with his recommendation. I booked it online. The guy who dropped them off was great. We even talked about how he was gonna make sure that that's sided properly. It was great. The price was reasonable, too.

I did moving and storage with Pods. Almost all of their reps were very good and easy to understand but some of them, I couldn't understand a word they were saying. The drivers were also kind and friendly. It was an easy process, and it was a good experience. Payments worked out well. I didn't get undercharged. I didn't get overcharged. Everything went smoothly. I was satisfied.

The pod was delivered to my home, and I moved to a new location. So, PODS dropped it off, picked it up at the new location, and then picked it up from the new location. Everything was easy, except there was one piece that I found difficult, where they sent me an email for a 10% off the quote and the area to enter the code for the discount was very hard for me to locate. I went through it three different times to try to figure out where to enter it. Everything else was smooth about it.

I was doing my garage floors, so I had to move all my stuff out of my garage for a couple of days so they could come do the polymer floors on it. I went with Pods, and working with Pods was convenient and quick. They did a great job. They messed up part of the delivery, though ‘cause they didn't have the pod facing the right way, but it was okay in my place, because it was just in the driveway. It didn't matter which side I went into it. But that was fine. The driver was amazing. The guy who came out there was awesome. The pods work perfectly. I had to clean it when I got it, and I cleaned it before he picked it up. And it was the perfect size. I got a bigger size than what I ordered, ‘cause I ordered the 12-foot and I'm glad they sent me the 16-foot, because I needed it.

When I called PODS to get a quote and set up service, the agent did an excellent job. He explained everything in great detail from price to dates and times. He answered all of my questions and made sure that I understood everything. He was very friendly and knowledgeable. The entire process took place exactly as he outlined. All of the drivers were very friendly and did the drop offs and pick ups perfectly. This was my first time using PODS and I was amazed at how easy it was. The price was very reasonable too. If you don’t mind packing and loading your personal property, I recommend PODS.

Everyone from the call center getting everything set up and scheduled to the delivery drivers delivery and picking up were very helpful and kind. I had the best experience using PODs and will use them for all my moves.

The only thing that went right was the person who dropped off the POD. They overcharged me, their customer service is not good; long wait times, people promise they will fix it because they see the overcharge but don't. I would not recommend this company. I am easy to work with but I don't appreciate the overcharging and failure to follow up on promised.

I liked the good price and the customer service of Pods. I called, and the customer service was very helpful. She had an answer to every question I had. It made me feel really comfortable in the whole process.

We heard positive stories about PODS from people we know and they have good reviews, which was why we decided to use them. The app seems to work well and is fairly intuitive to navigate. It has everything on there that you need and is easy to use. I booked a 16-foot container online and the drivers were all very knowledgeable, capable and friendly. It went well all the way around. We had a good experience and I would recommend PODS. We had a cross-country move that needed to be done and we were completely satisfied with their service, the product and their support.

Used Pods to move from OR state to NC state - so literally west coast to east coast. All drivers were attentive and always called ahead to notify of pick up and delivery of pods at both origin and destination. No damages to dishes, desktops, kayaks, couches, etc.. ZERO DAMAGES AND ZERO LOSSES - so, would I recommend?? Oh ABSOLUTELY, 1000%!!! I trust them for future moves and even down to customer support on the phone, everything was so easy, it really eliminated any added stress from our relocation going west to east. THANK YOU PODS AND PODS DRIVERS AND PODS CUSTOMER SERVICE.

PODS was very efficient. I've used them twice now, once to move to Hawaii and once to move a jacuzzi to my daughter in Oklahoma. I sent it to her in a pod and that worked well. PODS has a good recommendation from me. I was very happy with them and the people I dealt with. I wish they took vehicles because I had a Ford 250 diesel truck that I wanted to take to Hawaii. The first pod I got was big, and I loaded it up, and this time, I got the smallest. Somebody recommended PODS to me and I was skeptical. When I used them the first time, it was such an easy move and I packed everything myself so I had a little bit of breakage, but not much. So, I was glad. The other thing I like about PODS is the way you lock it up and you have the key and nobody else does. So it was very secure. I had a very positive experience both times I used the pod.

We used PODS when selling our home and buying a new one that required a full renovation before move-in. We were able to fit most of our three-bedroom house into their largest container and overall, the process was easy. Scheduling drop-offs and pick-ups was straightforward and convenient. Most of the drivers were great—friendly, courteous and on time. That said, there was one exception. One driver called and got upset about a rolling trash can the city had left in front of our driveway after pickup. He insisted he wasn’t authorized to move it and said he couldn’t pick up the POD. I actually left our closing to go move the can… only to find the POD already gone when I arrived. So clearly, it got handled—but the interaction itself wasn’t great.

This is an unfortunate review. I used PODS 2 times and was great, but once I moved to another state- it was a nightmare- Many hands, many different information and the payment which was a big amount was taken out without my knowledge- When is time to pay your mileage payment- PODS was supposed to give me 24 to 48 to look at the statement and make sure the amount that we spoke about was correct- unfortunate it was taken without my consent in the middle of me buying a home- They took money out that I was going to use for down payment- I had to explain and my closing was delay 2 days because of PODS taken out the amount without my concern- I had 8 different customer service- with different prices- the reason I went with PODS was because I did not have a problem with them- but I will not ever use PODS because when I called and explain to the last billing customer person - she stated- well- it comes from your card automatically-

PODS was in the area where we needed it, and it was convenient. I booked one of the larger sizes online and the price was reasonable. There was an error in the beginning, though. They thought it was a residence, but it was a business. The initial drop-off time was at 8:00 at night and our business was closed, but once it was resolved, the issue was easy to fix. The pickup and delivery went very smoothly. The customer service was great and everything worked out the way we needed it to. I would recommend PODS.

I called to cancel my reservation and was provided a discount to keep it. I asked if there would be any additional charges at the end of our call and was told no. Additional charges were added to my credit card so I called PODS to dispute. I received an automatic response via email referring back to my original contract. I was also told both pods would be delivered in my driveway because I had the clearance to do so. My second pod was delivered in the street and was told by the delivery driver it was common for the sales people to tell you they will fit to finish the sale. I feel scammed for multiple reasons due to the dishonesty of the sales people and lack of support from the company. I would not recommend this company.