PODS Reviews

I used Pods recently for a state-to-state move. I've used them a couple of times before and always had really good experiences with them. They've been very reliable. I could do all of my other planning for my moves and not have to worry about the logistics of actually getting my stuff from point A to point B. Their reps were great. She asked all of the pertinent questions. I only had to make one phone call. And then anything else that I needed to do, I could just go into my account online and do that, like scheduling drop-off and scheduling pickup, and then the subsequent drop-off at the new place and pickup there. It was very easy. The drivers were great too. They were very friendly, very helpful, and informative. It was a good experience.

I've seen Pods' advertisements on TV. I tried them, and I had them drop an 8 x 8 x 16 pod. I filled it up, they moved it, and I unloaded it. Their reps were fine. I also had a great experience with the driver.

PODS has a smooth and easy process. Their prices were more reasonable, and they actually took the time to explain everything to me and how we’d be charged. Everything that they said was clear, and it happened when they said it was gonna happen. My pod was there when they said it was gonna be there. We got the largest one they carry. We made it work because it was packed to the brim. I could have done another small one. It wouldn't have been quite so packed in like sardines, but it definitely worked. All the drivers were very nice and professional. Everything was concise, and that's what I liked. There was no wavering. Everybody, from start to finish, was pleasant. We moved from Leland by Wilmington, North Carolina to Kissimmee, Florida. I enjoyed my experience, and I would recommend the company. I'm glad that we chose them. It's probably the best way to go. It's probably the cheapest, too, especially if you're going long haul.

We've dealt with PODS before, and we've been very happy with it. This time, we moved from Idaho to Louisiana, and we had to store furniture till we had the house built, so we didn't have to unload it again and reload it, and put it in the storage shed. So, that way, it was all one smooth move. We had a good interaction up until they billed us after they postponed our delivery. So, everything was good up to that point. PODS told us on the phone twice that we were assured we wouldn't get billed for May or June, and then we got billed. But it all worked out in the end. They were going to have our furniture delivered in May, and then they got overbooked, and then we ended up getting at the end of June, but then they billed us for it, even though it was their fault. So, we got it all settled, and they gave us a refund. It was a bit of a hassle, but it's all good now.

This was absolutely the worst moving experience ever. Although they accepted our goods, they refused to deliver them when asked. Once they had our loaded pod, we were not able to retrieve our goods until a month after we requested them. Even when I personally went to the warehouse, I was unable to convince the employee that we wanted our goods, which had been paid for in total over two months earlier. It was virtually impossible to reach a person. Never again.

What a terrible experience. Although the drop off and pick up of two pods from California went well, it was a nightmare on the other end. Our second pod was delayed by a week slowing down our move but the real problem began when PODS wouldn't pick up the empty container. First they had to schedule it out nearly a week and then they were a no-show/no-call on three separate occasions over the last week. And every damn time we have to spend an hour on the phone trying to contact someone so they can tell us the same exact thing they told us the last time. Total time on calls has been close to seven hours. The POD is still sitting in our driveway, preventing construction and move-in. Awful customer service.

The service I needed from PODS started off as storage. I started online looking for storage facilities. That was how I discovered PODS, and then it was very easy to set everything up. I liked the convenience of it. Also, it was 2014-15 and at that time, their website was easy to use. I'm an information specialist. So, I know about website design and usability, and their website was very easy to use. I had two PODS containers that contained the effects of my late parents, and they were up in the Pacific Northwest. They remained there at the facility from 2015 or so until now. Everything went very well when I called to ask about having the container sent down here. The person who worked with me was very informative and very nice.

After issues involving 2 separate containers on 2 different occasions, one with mechanical issues & the other being placed on soft ground, Luis ** came to the rescue each time and was able to quickly & efficiently pick up the containers without any issues! The first container broke in the middle of a residential street & Luis was requested to bring alternate equipment (the mule') to help & he arrived within 20 minutes. On the 2nd, after much struggle to no avail using the traditional 'podzilla' in soft ground, the 'mule' was requested by the driver & in 2 days and with little effort, Luis arrived again & securely placed the container and was taken on it's next journey. If it wasn't for Luis & his experience, there would have been a much more aggravation & delays in transporting these containers. Thank you Luis!

I used Pods previously and when I went with them again, I got their smallest container. They dropped off and picked up here in Los Angeles and the contents were great.

After scheduling the arrival of my POD, the date and time changed 4 times before it arrived but only by a day or two. After scheduling the redelivery of my POD over a month in advance and scheduling a mover to come empty it, the date and time was changed the day before the scheduled day for over a month away. When I contacted PODS, they would not help me. One point, I waited on hold for almost 2 hours waiting for a supervisor. I will never use this company again.

We had used PODS previously, and we were moving again, and so that was why we went with them because it made it a lot easier. You pack your stuff, or you can have somebody help you pack it, and then they come back and get it when you're ready to have them get it, and they deliver it when you want to have it delivered. The booking process was easy. I just called them, and we made a reservation several months in advance.

Needed to cancel the order. Super easy to book with a representative. Needed to cancel the move. I had been setting up the move for my son and thus identified him as the point of contact. I used my name and CC to hold the deposit. 1st call customer service and their supervisor were unable to deal with me to cancel. Only would talk to my son who had no knowledge of the details. I was told to use the online process. What a joke that was! They offer a chat with agent and a chat by text. I started with chat by text. Over 10 min. With agent just to be transferred to customer service. Over 30 min waiting for customer service to answer the chat no response! I tried the chat option and it was the same process but only took about 15 min. To be dumped into an endless waiting question.

Pods is convenient and it was also less money to go with them. I compared them to a full-on moving company, but I didn't like that I can't access my things. I knew I was gonna need to access our pods at one point and they had such a good service with that. I booked over the phone and it was very easy. They did a really good job estimating. However, we had a bit of complication ‘cause we had three of their largest pods, so, they had to coordinate that.

We've had other people who move cross-country who needed to move a significant amount of items, and they recommended these types of storage containers that you can do yourself, it'll be secure, and it will get to its destination. So, we looked into the different options. There were four different companies that we looked into. We selected PODS from the name recognition, as well as after working with them on pricing, they came to what we felt was a reasonable price.

I used PODS as I had heard they were good. The price was right as well. I booked probably their largest pod and it was able to accommodate what I was needing. The drivers were professional and courteous too.

Having PODS worked out well for me. I needed something to store boxes, etc. of stuff to get out of my house so I could show/sell it, and PODS was it. It fit in my assigned parking spot, unlike another storage unit I tried, and worked perfectly. I then had folks fill the POD with the rest of my furniture and belongings, and had it shipped to my new address. It was delivered in a timely fashion, and picked up within a short amount of time. I liked that it didn't go by weight, like regular movers do, because I've been burned by several moving companies in the past. Upfront prices, and all was good.

Overall, we had a good experience moving from one state to another. The customer service staff were always extremely polite & helpful. We were really impressed with the outsourced, international phone agents. The delivery staff were also helpful, knowledgeable, & friendly. The only issues we had were with the inaccurate texts & emails we received pertaining to drop off dates & times which led to some confusion.

We're from Florida and PODS is out of Florida and my wife knew somebody years ago when PODS first opened. We used them 20-some years ago and it went great. We did some research now to move and found out that they were the most reasonably priced with the best containers. So, we went with them again. The representative was fantastic. A guy named Eric. He knew everything. He was able to do most of it there, but there were some pickup times and drop-off times with the pod that I did online.

Overall pleased with service. A misunderstanding when first truck showed up expecting to pick up the POD to deliver to our home (from my sister’s home), but driver remedied the situation in 30 minutes so it all went well.

Working with PODS for the 2nd time, very pleased with all the drivers, placement and removal of the PODS. Ease of use scheduling all deliveries and pick ups. Both the moves were greater than 50 miles, one move with storage for 1 year. Second move greater than 800 miles. Had no problems with my own packing and nothing was broken. If needed will use PODS again in the future. Thank you.

This has been my first time using PODS and I appreciated their patience and helpfulness. If I had questions or didn't quite understand something they were willingly took the time to explain. My container was received intact and nothing broken.

Pod was scheduled for pick up July 9th with several emails pressuring the customer to confirm pickup. Pickup times changed twice and then we received an email after the time frame that pod won't be picked up for another 9 days! The property is not ours as of the 9th so the pod needs to come off the property as agreed. Plus the pickup date was our delivery date to another state and we have flights scheduled to receive pod on the 20th which won't be there?

I was very pleased with the initial contact to the final drop-off. We used PODS for cross-county transport. Every step was communicated to me, and there were no surprises. All my belongings arrived in the same condition as they were sent. I would highly recommend this for any moving and storage needs.

Ordered a POD a few months before my move to another state. Very good experience with customer service and price plus very happy with the updates I would receive regarding my order. Definitely think about how much you will be taking because it fills up quickly.

PODS unit was delivered to origin as promised, picked up from origin as promised, delivered to destination as promised, picked up from destination as promised. Drivers, in all instances, were courteous and professional. I would consider used the PODS service in the future.

Pros: We had 3 pods, 2 of which seemed newer (preferred those) and 1 was older (actually had wood 4x4s in them) but all 3 were extremely useful. We are careful packers and were able to stuff an incredible amount into the 16' containers - really handy that we could take our time. The initial delivery was fantastic - guy was funny, polite, professional and dropped them exactly where we asked. Pickup was equally straight forward with zero problems. Ultimately we had to pivot to another option as our house sale fell through but 10/10 recommend and would use again.

Rental and delivery were very easy to schedule. The POD was clean and waterproof. The delivery people were very skilled and that crane roller thingy is the bomb! They can put the POD anywhere with that awesome invention! The pick up was a bit of a scheduling issue but overall it was a great experience! Will definitely use again if needed.

Overall my experience with Pods was great. I ended up using two units. One of them was 5/5. The other one arrived dirty with trash inside and the door was very difficulty to open (as in, I couldn't open it by myself and had to get someone to help). The other problem was scheduling the pickup of the second unit took over a week. However all of the drivers were great. Very professional and friendly. I will recommend Pods and if I ever have to move again (god forbid!), I will use them if possible.

Very professional, polite and friendly staff. Everything was explained in detail and went smoothly. Highly recommend them. Dates were confirmed and they were right on time each time. They even covered our grass to protect it since our driveway was narrow.

Overall, our experience was really good. The communication, the price and the handling of our move went smoothly. Nothing broke and the storage was secure and no water got inside. I only have two things that I would request improvement for. The first is the live tracking of your delivery window is not accurate at all and so when I’m waiting for them to pick it up and drop it off despite it being a “contactless delivery” I still want to be there for the driver to help give any instructions and their estimate was not even close. When I called the number to ask where the driver was, they said they didn’t know which is also confusing because they should have a better system for that.

The entire process from ordering to final pickup of the empty pod on the other side of the move was very easy. I had to reschedule a pickup, which was very easy to do online. The pricing was competitive. I wholeheartedly recommend PODS for your moving needs.

I am so pleased with my PODS experience! I really don’t know what I would have done without them! I was trying to sell my old house and looking for a new house at the same time. Did not have a definite address to go to and ended up with a week between closings. PODS took all my stuff away, hung on to it till I needed it and then brought it to me. Very very happy with my PODS experience and would recommend them highly.

PODS has been a great experience for our recent 600 mile move. The drivers were professional and courteous on both ends and our belonging arrived in great condition. We loved the flexibility of having time to load and unload on our schedule. We will certainly utilize Pods for any future moving or temporary storage needs. The communication and customer service was superb!

So I was torn between going through a moving company or using PODS, from my research PODS was the most cost effective option plus I get to arrange and secure my stuff the way I like instead of hoping that the movers would not break anything… Every person I know that used movers (different states and moving companies) said the same thing, 20-30% of the stuff arrived damaged and the company did not care and just said “file a claim”, SO I chose the cheaper option and I would accept the 20% loss given it would be my mistake in filling up the POD… and believe it or not, ZERO damages to any of my items, the container looked exactly the same upon arrival as if it never moved 1,800 miles, my stuff didn’t move an inch inside, even mirrors and lamps arrived safe… AND I was invoiced exactly what was quoted and scheduled, and the POD arrived on time per the plan, took them 10 days to get it from MA to TX.

Great communication, on time service, everything moved 1,000 miles without issues. Reasonable prices. Cheaper than a moving company. Very happy to use this again when I need to move again in future.

We used PODS to move from Bristol VA to Groveland Fl. We had to POD delivered a few days before pickup so we could take our time loading it the way we wanted. They delivered the POD on time and I had hired several men to help us unload and set up. The gentlemen we used were fabulous. We are using PODS again in December to complete the move. Would not ever dream of using anyone else ever again as this was the easiest move ever. We have used U-Haul in the past but we had to drive the truck and with PODS they do the driving.

Utilizing the PODs for our move across country. Was probably the easiest move I have ever done. The POD Delivery and pickup employees were courteous, professional and efficient. Having the ability to take our time and pack the POD on our own time. Was the best. The pricing of the POD was very competitive compared to the traditional U-Haul way of moving. Far less hassle using the POD.

Moving can be challenging, and relocating to a new State has its barriers. The experience with PODS has, for the most part, been great. I am very pleased and grateful for the efficiency and effectiveness of your services. The only challenge was with the automatic payments that were processed several times in error.

Our experience with PODS was outstanding from start to finish, and we couldn’t be happier with the service we received. The entire process—from booking the container to the final delivery—was seamless and professional. The customer service team made scheduling easy, and communication throughout the process was excellent. Both delivery drivers deserve special recognition. The driver who delivered our POD to our original location did an exceptional job placing it in what was a somewhat challenging location. His professionalism and skill were truly impressive.

I was really pleased with both the deliver and the pick of my POD. I needed it to clear out some of my furniture while staging my house for sale. It was delivered on time, placed right where I needed it. The POD was clean and the delivery guy was quite cordial. The same with the pick up. On moving day, all of my stuff was shifted from the POD to the moving van and when it came for pickup, the driver was amiable and made the pick up seamless. I appreciated their service and will definitely use them again if the need ever arises.

We used PODS for a local move instead of a moving company, which saved us about $3000. It also allowed us to take our time packing, and we kept the pod at the new location for a few days, which allowed us more time to move things into the new house. The price was very reasonable. We had a small, two-bedroom house, and most of it fit into a 16-foot pod, which we supplemented by renting a 15-foot U-Haul box truck, mostly for tools, gardening supplies, and other outdoor items and irregular things that would not have allowed up to pack our POD to the roof.

Generally, the service was fine. Work and access were timely and as promised. My only small complaint is that the placement of the second POD was not as provided with the first. The second one was more centered in our driveway while the first one left room for a car to pass. Probably shows the skill level of the different drivers.

Overall, the experience was pleasant. From initial ordering of PODS to the final delivery to new home each step was carefully plotted out and could follow on the website. Company was great at notifying each and every step with option to change pick up or delivery day. The personel we came in contact with were all courteous and worked with us on placement of POD making sure before dropping that we had access to door. Would highly recommend. Great job.

Kudos to Chrissy at PODS. I was coordinating a move for a high-risk domestic violence victim relocating back to Edmonton and the situation was incredibly complex. There were numerous moving parts, including government funding, strict timelines, safety considerations, and logistical challenges. After weeks of planning, everything finally came together only for us to learn that we couldn't book the POD on the original date we desperately needed.

PODS is a great experience for the short-term. Very friendly staff, customer support. Drop off and pick up were easy and the driver was in constant communication. If the price was lower, I would have kept the POD longer. I 100% recommend PODS for a short term lease.

I was amazed at how well these folks have dialed in their product and service. Their delivery was flawless, the Podzilla moving truck is fun to watch and very efficient. The POD worked out better than I could have imagined and when we packed things in California and they arrived in Washington, not one thing had moved! It was truly amazing. Not a broken thing at all.

We moved to Ohio and decided on using PODS since I could load the container myself over a period of time and didn't have to hurry. I booked the 8-foot container over the phone and I enjoyed my interaction with the rep. The driver was friendly, and I made the right choice with PODS.

The booking process was okay. It was a little hard to get scheduled. We needed them pretty quickly, and they didn't have any openings. We did three pods. So, they were spread out over two weeks. We ended up keeping them for two weeks. The pods were clean. It didn't break.

We recently moved. And during the move process, we had a very large shop that had a lot of stuff in it. And we didn't have a shop built yet, so we needed storage for shop contents. Rather than moving it from there to one place and then unpacking and then moving it again, I had seen online about Pods. I was like, “That's a great idea.” You only move it once, store it, and then move it out again.

They tell you you'll get a discount, and will the first month, but won't after that, even though their own website says the discount is ongoing. Customer service is a long wait, and then absolutely no help.

I am disappointed in the billing process! I tried getting in contact with them starting 6-30-26 started with a wait time of 40 minutes! They hung up on me after 30 minutes on hold! Tried calling back several times but the wait time was still long! I wanted to inquire about a prorated refund but finally arranged for the pick up via website but the date was 7-6-26 I talked with someone today and was told they were not going to refund anything because it was past the 10 day deadline! People be aware of this scam.

We needed the pod container for moving. The rep was very friendly and helpful over the phone. The drivers were very nice and helpful. It was an easy experience and the price was far better than having a moving company.

This has been a nightmare using PODS. I used them before in the past and they were average at best but I needed a storage container on site during a major remodel project. So I used them again. Terrible mistake. The POD was delivered late which we managed to work around. But towards the end of the month rental is when things fell apart. I got out contractor to empty out the unit and went online to schedule the pick up several days before the month ran out. I got a confirmation of the pick up day and window. I confirmed it.

I booked my pod online. The cost was acceptable. Also, the drivers were fantastic. Things went good except for the notification of time windows for the last pick-up of my pod. The containers were delivered and picked up on time. However, PODS kept sending out emails that said they would give me a three-hour window the night before the final pick-up was supposed to occur, but that did not happen. I did not receive an email or text from them, despite the fact that I had previous emails and texts for the other pick-ups and deliveries until 10 minutes before the window started on the day of my final pick-up. This was for a very early morning pick-up window. I received the text at 7:05 in the morning, informing me that my pick-up window would begin at 7:15 that morning. I had been in bed asleep. So, this did not work out too well. Fortunately, they did not come until 9 o'clock in the morning. I was able to get up, have my breakfast and get presentable.

Pods company is one of the worst companies I’ve ever dealt with. I got the pod because I was selling my house and wanted to take my time packing. The initial pod drop off at my old house was great and that’s about the end of my good experience with them. My house got sold, and my new house I was building 5 miles away was running behind because of the city. The buyers refused to extend the closing so I had to do a rush move. I went online to setup a pickup date on June 5th the soonest pickup date was June 26th. My house was due to close on the 8th. I called customer service to explain my situation and even offer to pay extra. They told me they would contact the local branch to setup a sooner pick up date and send an emergency notice.

I had been seeing PODS advertised on Facebook a lot and it looked like a better deal to me. You could take your time loading it and don't have to do it all right away, even though in the end I had to hurry up and get out of there quickly. I booked the pod over the phone and it was great working with the rep. I got a 16-foot container and it didn’t quite accommodate what I needed. But the guys that I hired to fill it did a good job. It was filled floor to ceiling. I still had a little bit of stuff left over but it turned out alright. The delivery was perfect and I was very satisfied with the whole process.

PODS moving and storage has been a nightmare! I have spent a total of 6 hours on hold and speaking with customer support agents and still do not have any resolution. They failed to deliver one POD, then they have rescheduled my pick up and deliver dates 4 times. All without my consent. At this point I have moved and the POD which contains all of my household items is still sitting in my driveway. The new owners are moving into the house and PODs is so overbooked they can't pick the pod up for weeks. If they actually pick it up when they now say they will it will be 15 days later than originally promised. By the time they deliver my items to my new location it will have been 1 month!

I booked my pod online. The price was higher than expected because I got extra space storage at the same time. It was $100, but you pay for the convenience. From my old house, there were no problems with the delivery and pickup. In my new house, I had issues delaying my pod from Lumberton storage to my home. Picking it up was also disappointing. PODS gave me an estimated arrival time from 2:00 to 5:00 and at 7:01 I received an email, which I wasn't even up at 7:01, but, "You have an update from 8:00am to 11:00am." Sure enough, they came at 7:50 and took the pod away. I said to the driver, "That's not right because you got to give me more leeway than an hour," even though it says 8:00 to 11:00.

Worst experience. I had called in April to set up everything. I needed a POD to be delivered on June 20th, picked up same day and then delivered to my new address in a different state on June 26th. I was told it was all set up and there should be no issues. I call in June to confirm because it wasn’t showing on my account and apparently the POD cannot be delivered to my new address until July 8th. I was told that the delivery needed to have 7-9 days for transit. The lady I spoke with in April did not mention anything like that or I would have scheduled my first drop off earlier. They told me earliest to get it would be July 2nd. They offered to request to expedite it but my request was denied. Even though this was a fault on their end. I was also told I was not scheduled to have same day pick up either and it would cost extra. At this point I was so frustrated but decided to pay because I needed it gone same day or my complex would tow it.

Scams all around. Promises that they cannot keep and will turn around and blame you and will try to charge you for whatever they think is possible. Their mover don't communicate and will blame you for not being able to load/unload because there was constructions that day. They threaten to charge me additional month if their flat-bed cannot get to my house. I told them: "You figure it out, get out of your high horse and talk to people." Surprise, it works! If you call to get new service, no wait time. If you are a "current customer" they'd make you wait close to 30-1hr before anyone pick up. They are trying to charge me for the supposed 2 months I wasn't using -- of the 6 months. They never told me I was supposed to use all 6 months or more to get that rate.

I had a very good interaction with the PODS rep. I got the 8-foot container. I had a good experience with the drivers as well.

I am writing to provide a statement for the less than professional service that I received from PODS. I was a previous PODS customer and encountered no issues with my previous move; this move however, was different. I set up the POD drop off date in advance and confirmed the time with PODS. 6/4: I got up early after a late arrival flight to ensure I was up for the 7am-10am window (see attached). I received no call or notification. After my window, I received an updated email with a new time of 9:45-12:45pm. I made sure I was available during the window; however, I received no call or notification. The evening, I received another email that my POD has been rescheduled for 6/5 with a 9:45am-12:45pm drop off.

When I had my carpeting taken up and new hardwood floors put down years ago, I hired PODS to put all my furniture in the pod. They recommended a mover and I went with their recommendation. The people they recommended were reasonable. Recently, I used PODS for storage while I was having my garage floor replaced. I had to get everything out in the pod and wait for the garage, secure enough that you could put the stuff back in it then take everything out. The process is pretty easy. I told the rep what I needed to do, and she recommended the 16-foot pod. That's what I went with, and she turned out to be correct. The prices are reasonable and the drivers know what they're doing with that big thing. This time, the driver was worried about damaging the tree, and he dug up a little bit of my grass, but it was okay because it was right by the mailbox. I had two poles cemented in to protect the mailbox.

Worst experience I have ever had!! I ordered two pods. Before ordering these pods I gave them two addresses, pick up and drop off address. They booked me, sent me my pods. Then once ready to have them shipped I was told they didn’t ship to the address I gave them, to the address that is written in their contract, to the address they agreed to!! Each container was a nightmare to ship. I am actually currently on hold trying to get this second pod shipped. I’ve called for days and waited on hold for an hour each time, when finally getting a representative and I give them my account info, it’s flagged, then I'm back on hold. I can’t book on line because it doesn’t allow me. I will never do this again and I will tell anyone moving to go elsewhere. PODS suck!

I got two 16-footer containers from PODS. They were great. I booked them over the phone because I had some questions. I see my stuff in storage for a while. The drivers that delivered to me were really nice. Customer service was excellent. The one thing that bothered me is I had to call back because they had already billed me for the last month. So, I had to call back after they were picked up to get a prorate. I felt like that should have been automatic. If I turn them in early and I get charged for a whole month, it should be automatic to get a prorate. Other than that, the price was kind of expensive. It was like $500 a month, and then I had to pay to get them moved. The price is fine if you can store a bunch of stuff for a long time. I didn't think it was terrible. I had quite a bit of stuff. It just alleviates a lot of stress to have them in storage. Overall, I was very satisfied.

Using PODS was a personal move, which worked out well. We chose PODS based on the flexibility and cost. There was a lot of work we had to do ourselves, but overall, it allowed us to move at our own pace and pack things the way we wanted. We had no damage in any of our 16-foot pods. The doors are roll-up there. What we were told by one of the drivers, which was very helpful, was to not pack things against the door that aren't flat, so that you're able to roll the door up and down once that's closed. It made the move 100 times better than what would have happened if I couldn't have opened the door. We were able to open each door when they arrived. The pods' insides were all clean, and there were no complaints. Also, the drivers were great, which were the faces of the company, and they did an excellent job with communicating things and being very personable. No one was rude or mean. They were all fantastic.

I used PODS to move back and forth between Arizona and Colorado a few times and I wanted them to move to Idaho with me, but they didn't come here. They come to Boise, but they don't come anywhere else. Other than that, PODS is wonderful. I used them again when I needed a temporary storage. I got online, told them when I wanted it, and they brought it right out. I booked the delivery for a certain day, and they get ahold of me the day before to confirm it, then the driver called me when he was leaving wherever he was coming from to make sure someone's going to be there when he arrives and the exact place where I wanted it. I've dealt with PODS three different times, and in every place I used them in, it was a great experience.

I needed a place to store decorations for two months. Booking with PODS was easy. The pod was fine. If you need it, buy it.

I needed to store some stuff for a while, while we were doing some work on the house. I found PODS online. The website was fine. Booking went great and the price was the best. The pod was placed exactly where I wanted it. Well done.

PODS was great. They delivered on time. I wish it was a little earlier so I didn't have to pay the extra monthly fees when I was just a couple of days late on returning. I tried to get them to pick up the pod earlier and they only had this certain pickup date, which made me run late for the monthly fee. The delivery guys weren't allowed because of their time frame, but they were very understanding and they apologized. Other than that, they did deliver my stuff okay. Nothing broke and the delivery guys and the pickup guys were great and also very kind to me. They helped me open the doors since it was just me doing everything. I would always recommend PODS because they did deliver.

We were moving cross-country, and we needed to get stuff stored and moved. PODS seemed like a good solution for that. The booking process was very easy. We got a quote first, so we talked to somebody early on, and they were super helpful in explaining the process and everything. Then, it was easy to book it and arrange the date that they would drop the pod and when they’d pick it up.

I needed a place to store my furniture while my floors were being redone. And I picked PODS. I used them several years ago, and they're great. Their communication is wonderful. And they let you know by text, or if I had questions, I could call them. I've just been very happy with them. My sister was here when they delivered the pod. The gentleman was very cordial and explained to her what he was going to do and how he would do it, and she thought it was cool the way that they got settled into my driveway.

HORRIBLE COMPANY. I was forced to choose a date to "lock in my price", even though we are in the process of selling our home and don't know the date yet. I tried to go online to change the date and ALL dates for the next year are greyed out (highly unlikely). I called and was placed on hold for two hours. I finally said I would like a call-back (they falsely give that as an option). They NEVER called me back. It's 48 hours later. I called from my husband's phone as a new customer and they were magically available. When they found out I'm an existing customer, they put me on hold again for an hour. Not shockingly, I cancelled my order when someone was FINALLY available. this is unbelievable.

Horrible customer service! Will not accommodate picking up POD before closing date although plenty of notice given. I make daily phone calls only to be told that it is on manager's desk waiting for approval. Now I'm stuck with POD in my driveway of a home that I do not own. DO NOT USE!

If I could give them zero stars I would. They screwed me over MULTIPLE TIMES, and the customer service is absolute sh*t. I spent 2 hours trying to speak to someone and when a person finally answered, the audio was so terrible I couldn’t understand what they were saying AT ALL. They changed my pick up times and dates the day of and then 4 more times. This completely ruined every other moving logistic that was already set, movers, permits, travel, etc. They input my delivery location incorrectly and when I had the specific address to give them they claimed they had to delete that order and that with the new one, I couldn’t get the same deal so it was going to cost an additional $500. Even though it was their error. They promised they’d send me an email with my delivery and pick up windows, 24 hours before. I didn’t get one at all and then one came 3 hours before the stated time range.

I got one of the containers from PODS and I booked it online. I ordered the biggest one and when it was delivered, the driver couldn't put it in the location that I wanted. Also, because they didn't drop my pod off on time, I had to reach out to them. The first three people I spoke to were horrible, then the last person eventually helped me out. At drop off, they gave me a four-hour window, told me they would be there, then nobody ever showed up or called. They wasted my day, so I was really upset about that. The last person gave me a credit and she finally got it resolved for me. She was excellent. But I didn't like the fact that I had to keep calling to chase people down to get the information I needed. They kept saying that their website was so informative, but it wasn't telling me anything.

Pick up of my POD in California went smoothly, but the drop off has been a complete nightmare. Our POD was scheduled to be delivered yesterday (6/23) more than 2 weeks after it was picked up. We were given two emails with a confirmed drop off time only to be given a third email a few minutes after saying our delivery had been rescheduled to 7/7... that's a two week push... with no explanation. Just "if this doesn't work for you, contact us". So that's what I did... An hour and a half later I finally get an agent on the phone who says she will contact the warehouse to see what is going on and give me a call back. I wait three hours, no call back. I wait on hold for another hour and a half, get another agent who says there are "driver limitations" that caused my delivery to be rescheduled. He can't tell me what that means. He can't help me with why it will take two weeks even though I booked my move two months ago.

Initially the guy I spoke to when ordering my POD was very helpful and pleasant. After that I have nothing good to say. They are impossible to get on the phone. When I called to have my POD delivered long distance to my new address the lady I spoke to was very rude and seemed put out with what I was asking them to do. They knew that from the beginning and that is literally your job. There are a lot of hidden fees. I would never use them again!

Terrible customer service. We scheduled our pickup date approximately one month in advance. The day of our scheduled pickup, PODS did not show up. We were not even notified that they wouldn't be coming. We called into customer service and it took a little over 2 hours to finally reach a supervisor. Was told by the supervisor that our date of pickup had been rescheduled for the following day. The supervisor said that he would personally call me the next morning to make sure things were on track. Again, PODS did NOT show up, and I never received a phone call from the supervisor. Once again, we are being told that we are rescheduled for the next day. We have already moved out of our home, and the new owners are doing their final walkthrough tomorrow, with our PODS still sitting in the driveway. Beware, I do not recommend using this company at all.

OMG PODS is destroying our yard and tree. They sent an inexperienced driver. He did not call to let us know he is on his way. Had a hard time backing the truck and as you can see from the picture doesn’t know how to deliver the PODS. Please help us contact management in Hyattsville MD. We can’t reach them!

I rented a 16 foot and 8 foot pod at the same time. PODS assured me that they would provide service throughout the moving process and would handle an issues quickly if they arose. I was not able to have PODs unit delivered to my home address and closest location was to a storage facility 3 1/2 hours from our address.

I used Pods for storage over a couple of days. Everything was done online. Originally, I had booked the larger size. Once I did the re-managements of my driveway, I was able to go back online and make the change online without the assistance of anybody. The pickup and delivery were seamless, without issue. The driver was very professional.

I am incredibly disappointed with the communication from PODS on my recent move. Despite the fact that I clearly explained the apartment front office would tell them where to place the container, they attempted to deliver when the office was closed. Of course, they made me pay a fine for this. When calling to determine when the container would be available, I waited on the phone for two hours before talking to someone. When someone took my call, she was confused about whether the container had even been delivered.

I lost several thousands dollars worth of furniture because the Pod isn’t weatherproof. My bed, couch, and clothes got moldy after being stored in a Pod for 2 months. Pod sent me $300 for the damages despite me spending over $1000 in storage and moving costs. This furniture could not be recovered because the water damage was so severe. I am disappointed and disgusted with Pod and will never use them again.

When I was trying to figure out when the pod would be dropped off at the new address, cause I'd done that online, and I wondered if I could change it, I called. We weren't able to make the change, but it was just a matter of timing. It was not a big deal. I've used Pods before. But this time, it was only a little over two months. I got the smallest one. It was perfect for what I needed. It was a short move. It was just within the same neighborhood, just a few blocks away. And it really was just to get enough stuff out of the house. The site's really user-friendly, and the questions all make sense. And having done it before, I might have some bias there, because I know what I need. The pickup and delivery were super easy. The guys were great. The drivers were two different gentlemen, but they were both wonderful. They knew what they were doing with those machines. It was kind of fun to watch.

Over the last two days I have been on hold for over three hours trying to talk with a moving specialist about getting my packed pod delivered to my home. When I call the pods number at (877) 770-7637 on their web site someone from collections or accounting answers and they have to forward the call to customer service. The automation on the web site is just as bad. After answering a lot of questions, it refers me to a human representative, who after 40 minutes still does not come online. Pods management needs to increase the number of moving specialists. The only reason this review got two stars instead of one is because of the driver who deliver and pick up the pods are great. The reviews I saw on their web site were from 2024 and it looks like their service has gone downhill since then.

Boy is it easy to reserve a POD but heaven help you if you need help after that. You will wait on the line until mold starts to grow. Oh and the other fraudulent activity PODS does is that they make sure that they can't pick up your POD until AFTER you get charged for another month. A week before I'd be charged for another month, I contacted them for pickup. NOPE. Amazing how they could only pick it up a day after I'd be charged for yet another month.

I was moving pieces from my parents' family home to my house, and the person who took my order was wonderful. The drop-off of the container was also wonderful and the young woman was really good at helping us find a good place to put the pod. The guys who came and wrapped it did a fantastic job. And when it was delivered, everything was in a good place. So, there was no damage done, which was important. Overall, it was a positive experience. My only complaint was with the pickup. I had asked for a different time because I wanted to be there, and I was told they could accommodate it, but the driver said no. That was very uncomfortable because there were large family heirlooms in the container, and if something went wrong, and if that's where it went wrong, I would be very disappointed. The pickup guy could have a busy day, but if somebody said they could do it and then they couldn't, that is an epic fail.

My experience with Pods was very easy. I've used Pods before, so I just went to them again. All I needed was a storage space for two months at my house. I just picked the large one. I needed a lot of space. Others should make sure they get the right size for the price. ‘Cause I think the large and the medium size are the same price. Everything was done online. They came, dropped it off, and left. Delivery was just as expected, and when they came to take it away, it was just as expected, as well.

I had an overall good experience with Pods. Everything went well. I got the large one. And I used it for approximately two and a half years total. The condition of the pod was good. I also like not having to unload and load multiple times again. However, I would use it for short-term, not long-term, ‘cause it is more expensive than typical storage units.

Absolutely horrible communication and deliver service. Do not use them. They lie about what it will cost you and any change you make they add more when they say it’s included. Worst service ever!!

The booking process at Pods was simple. I also called a couple of times, and everyone was very friendly and helpful. I used them for moving from Minnesota to Florida and storing my items for about three months. Everything was what I expected with the pod. We were able to open the door once it was delivered with no problem. I used Pods before, so I chose them again. Using Pods worked well for me.

Billy ** from the Summerville POD office was very helpful and went above and beyond customer service while moving from Knightsville SC to Santee, SC which was out of his territory. He handled our questions and concerns in a timely manner and we received prompt solutions. POD from Summerville office comes highly recommended from us. Thank You.

Pods will cancel on your last minute. Don’t trust them. They were supposed to deliver and canceled at the exact time of delivery. I waited on hold for over an hour. Trash company.

I used PODS to move from California to Colorado. I used Costco discount so received the total of $426.65+$2739.97 = $3,166.62. For some reason, PODS just stored my container in Milpitas, CA for about 2 weeks. I called them to transport to Colorado, then received $320 discount for the confusion. I paid for both feels. After my container was delivered to my Colorado home, PODS sent me another invoice for $1082 for transit which I paid. I called to find out the issue and PODS confirmed that my Costco discount got taken off and I "agree to it". Because my discount got taken off, I am being charged another $1082. Why would I agree to take off a discount? Now, they are sending $1082 to collection. Their advocacy billing won't even listen.

Jun 10 at 12:58 PM Message Body. PODS was a total nightmare for us. I cannot stress enough how bad they screwed us. I really hope this helps someone else to steer clear. Once they have your credit card it becomes open season and they will rack up your bill. I have about 16 invoices and statements on my account. Customer support will promise you over and over again the problems will be corrected but the majority of the time they didn't follow through and it will cost you! We moved from Massachusetts to Florida and we were originally invoiced for $3626.

PODs made a fraudulent charge, canceled the service, will not refund. PODs has charged me $3049 for a service I explicitly said I do not authorize. The service has now been canceled, but customer service will not refund the payment, connect me with a manager, or remove the method of billing to prevent this from happening again. After an hour, they continue to ask me to wait for someone to be available to help.

It has been the worse experience using PODS. They keep moving the dates for pick up and drop off of containers. The most recent infraction…Not showing up at all to pick up a container they put on my front lawn. They never called to notify me…Just an automated email saying my delivery has been rescheduled a week later!!! Their customer service is out of the Philippines, so you will never get a person that is located in your state, let alone where your PODS' belongings are actually located. I will never use PODS again and will never recommend them to anyone. You are left helpless and beholden to them, it has been very disheartening.

Updated on 06/25/2026: Delivered my pod 5 days late and refused to move it until 11 days after settlement. Customer service is a minimum 45 min wait and does not do anything. The worst company I’ve ever used. Made an already stressful experience a hundred times worse.

The worst experience. Bad customer customer service to deal with.

I got a pod for storing, shipping, and re-storing our goods across country. PODS was selected because the owner preferred a national grant over some of the other lesser-known national shipping companies. The booking process was straightforward. It was very easy for me to correct and very easy to track. We received two sets of pods. The first one seemed to be of a newer style and was up to date. There wasn't any debris. There was damage inside, but it wasn't anything that would affect our move. The second pod seemed to be an older style. The damage prevented us from using most of the hooking points, but we were able to adapt. In terms of the cleanliness, it was very fine. There were no smells and water damage.

Complete failure of customer service. Pods is fine if you are simply picking up a unit or storing it. But Pods customer service. Even the simplest matters go through an almost unworkable phone/message system. I spent hours arranging and scheduling a simple visit to the facility to retrieve items—and the place was locked up with no one there to help. Waited an hour and a half and made multiple calls to every phone number Pods lists. Two hours later received a call back during which Pods admitted their mistake. Pods “customer support” couldn’t care less. Very disappointing.

Horrible customer service and scheduling. First they refunded my money then told me it was declined so I paid them again. Then they were supposed to come and pick up the POD that is full of my stuff and the pickup time keeps getting pushed back over and over again. Try to call and use their text service but, it's hours on hold and when you finally talk to someone they hang up on you. Worst company ever. Will definitely never use them again.

Great experience. Delivered on time picked up on time delivered to my final destination on time and the driver that dropped it off at the final destination was fabulous. He helped get the back door opened.

The staff at the Wilsonville, OR, facility were particularly helpful and awesome. Tip: Pack your items so they won't fall against the door of the PODS container. When I accessed my container at the PODS facility, the forklift driver, Chris, helped me out by getting the PODS door open with a little quick maneuvering. I highly recommend PODS for convenience -- be sure to plan the pick up accurately so you're ready when the Podzilla comes to collect your container. Great company!

Pods was good enough for us to be able to use. We were doing some work on our house and needed to move all of our furniture into them. The deliveries and the pickups were good. I was able to talk to the guys, and they were quick and efficient. The pods were clean too. We had one day when it rained, and inside on the post, you could tell that there was moisture around the post that was the main post inside. But it really didn't get the whole floor wet. It was just right.

Trying to move cross-state to start a new position & PODS is the most infuriating company. I just want to cancel an order and they make it as difficult as possible.

I needed a temporary storage space for household goods. We went with Pods and got the 8 x 10 x 16-foot one. Booking the pod was easy. The delivery of the pod was very efficient, and the gentleman was very nice too. They were very good to deal with.

Do not trust this company with an interstate or cross-country move. I had a 16-foot container booked and fully confirmed for a major relocation. On the exact morning of my move—with my entire life packed into boxes and a hard deadline to vacate my home—PODS unilaterally canceled my service. Their customer service team offered zero immediate solutions or replacement containers, leaving me completely stranded. Because of their same-day failure to perform, I was forced to scramble and pay thousands of dollars in inflated, last-minute premiums for emergency alternative truck rentals, labor, and lodging.

I have had a negative experience in the past with PODS with a driver, but the storage part was always great. My last 2 experiences with PODS were great. PODS sent out a lot of communication prior to the pick up, which was great. They showed up early both times and I was able to get my move done quickly and efficiently. The girl who delivered the POD was so nice and it made up for the negative experience.

We used Pods for temporary storage in the driveway while we cleaned up the garage. I used it before moving my mom from New Hampshire to Georgia. Working with them was excellent. Definitely a good experience to use them.

The pod was delivered and picked up on schedule. The pod was dirty inside and took me 15 minutes to clean it. This revealed 3 screws from somewhere in the pod? There was a loose strip hanging on the inside door, but the door closed. Better maintenance is needed. The pricing in the online system was confusing as I initially booked a 12' pod but the order came for a 16'. When I talked to them, it seemed like it was the same price so I kept the 16'. Costco membership gets you a slight discount. This survey is not timely as it's been almost 2 months since the pod was picked up.

If I could give 0 stars, I would. Booked my PODS on 22 April 2026. Prepared for it to arrive July 3rd. My arrival window changed about 6 times during the day, only once did I receive an email, no texts. I was stalking MyPODS profile and kept seeing different times in there. Middle of the day during the last changed delivery window, all of a sudden it went from delivery to rescheduled a week out. I immediately called PODS, who apologized saying someone called out sick at my local site and that's why I got bumped. They escalated things and got me on the schedule for June 4th, the following day. I don't believe for one bit someone called out, but whatever. I woke up to an email sent at 7 am with a delivery window of 545 - 845 pm which had me dying inside. I knew they didn't work that late and was NOT expecting my PODS to arrive on the 4th either. Anyways I sat around all day waiting.

Great experience until the very end. I did not know that this company didn’t pro rate for monthly usage. I was charged over $200 for basically three weeks of no use. I called and was refunded just over $100, so that was something at least.

I highly recommend PODS if somebody needs to store things. I needed the pod to store some building supplies while we were in the process of building a workshop and structure. I booked it online, and I received a phone call. I like the ability to change my pickup date because we thought it would be one month, but I realized I needed the pod for another month. I kept changing it four times with no issues. That was very handy. Also, both of the drivers were perfect. They were very nice and professional. Everything went well. I had a question, but I went back and looked at the online contract. I was surprised that there was a $57 pickup fee. But I saw that PODS gave me a discount. Because normally, it was double that. I was, "Okay, that's only fair. I'm not going to make a big deal about it because it's part of it."

We were not sure about using PODS at first but we really needed to move quickly since our house sold pretty quick. PODS made our move so much easier than we ever thought it could be. They delivered our container and picked it up without any hassle. It was so convenient for us. After our house sold, we ended up being displaced for ten days due to our new house not closing on time. PODS was great about extending our time and storing our container until we called them and asked them to deliver. We love PODS and would highly recommend them to everyone!!

I found myself on the phone with your company more times than I desired. I wish when I ordered the first box that the representative would have advised me of the small area an 8’ box had based on the rooms I told him that I would be loading. This cost me more in the long run. I had to have this small box picked up and a 16’ box delivered. This could of need avoided.

Exceptional customer service all around! Thank you!! From start to finish, no complaints whatsoever. Made a stressful time a little smoother. It was easy getting questions answered all around. Very professional service! Would highly recommend.

Easy to contact, because I was always calling PODS on the phone for customer service. Excellent to navigate website. Most of the drivers are experienced, friendly and helpful. We had 5 PODS that they stored, so it was a big move. It would have been very expensive, but thankfully being an executive member of COSTCO helped keep the price down. My only complaint would be that there was not always availability to schedule PODS service when I wanted it scheduled, so I had to really strategize the schedule to make sure I didn't incur extra charges through changes or monthly storage fees.

We have moved out of state and had very good experience using Pods. We used them many times and had no problem. Everything was always delivered when they said it would be.. Customer service is very helpful and would use them again.

PODS met and exceeded expectations and was very helpful every step of the way. Would definitely use again and highly recommend. Only issues were cost as I had to get a large unit for a X country move per company and once my credit card stalled out from so many moving charges and within 18 hours I was in “collections” with PODS and almost lost my place in travel line and delivery and such. Many calls to rectify. Otherwise exceptional!

PODS was awesome! The entire process was smooth from start to finish. Delivery and pickup were both handled seamlessly and on schedule, making my move much less stressful. The convenience, communication, and reliability exceeded my expectations. I would definitely recommend PODS to anyone looking for an easy moving and storage solution.

We had a very complicated move that required us to move out of our house sooner than expected into an airbnb, and then across the country to our final destination. Pods made this great as they shipped the pod to the facility near our new location in Fort Collins, CO well ahead of time and were able to deliver the pod the day we were moving in. The cost was affordable for a cross country move and our items arrived with minimal damage (cost us very little to repair, and was just a risk of how things were packed).

I used PODS for a transborder move from Boulder, CO to North York, Ontario. The Longmont team was exceptional. No issues at all - drivers were prompt and knew exactly what to do with unload and pickup. Albeit I do see that PODS is really intended for self load at a house now. The cross-border team was also really good in preparing me for clearing customs. We also used the storage capability in Mississauga. Since PODS has this capability, this alone made it worthwhile, and why I'm giving a favorable review. The team members in Mississauga are also exceptional and were very good with communications.

PODs was an excellent choice to move several of my items from FL to NJ. The pick ups and drop offs worked well for me. We had considered another option but after receiving all the POD information I knew this was the best option for me to use.

They were exactly as I was told. Had to make a date change and they were very accommodating. The service and people were pleasant and very careful with drop off and pick up. Everything made it with no or minimal scratch but that could have been the packer which is me. I was surprised nothing was broken with all the glass. I definitely would use PODS again, although I don’t think a move is going to happen. Some work by individual but price wise it is worth it.

All the people who assisted on the phone, and pick up and delivery drivers were very helpful and professional. We used three pods to complete our cross country move. The process could not have gone smoother. I priced other options, but PODS was a much better option. I would highly recommend them to others and I would use them again.

It was a pleasure renting a space for storage. I was disappointed with the outcome of having an increased in payment twice before a year was up. The hallway was lit well. The inside unit for storage space was very dark.

Awesome experience with PODS... I had to get 2 PODS, one went to where I moved and the other went in storage and was in storage for over a year and everything worked out great! Anytime I called them with questions they were very professional and always answered thoroughly. Great Reps and Agents! I would use them again if ever needed and I highly recommend PODS!!!

Using PODS for our move was extremely cost effective and had no issues with the delivery to our house, picking up the PODS having them hold the PODS for two months before being delivered at our new home.

Even though our move was small, every step of the way was seamless. My biggest concern was packing the PODS and having the contents arrive intact. Videos helped, along with moving blankets and ratchet straps. From booking to final pickup, I wouldn’t change a thing. I highly recommend PODS!

Everything went very well. PODS could have been a little cleaner, and door was sticky, but delivery & pickup were perfect. Would use them again. This was our second time using them. I trust PODS more than the competitors.

Everything was great, start to finish. Seamless, easy, no fighting, everything is promised. Everybody was great, I can't imagine it being better. I would highly recommend PODS for anyone who's considering moving.

Very efficient. Drivers were very courteous and respectful of the property. Container was clean when delivered. No damage to items in container when it was received back. I would highly recommend them and would not hesitate to use them again.

Darren did a great job for us. He was professional and was able to place the Pod exactly where we wanted it to be. Great job, Darren. Thanks!

I had a friend that used Pods and I helped him move with it. It was convenient and they were happy, so I went that route as well. I booked a 16-foot pod over the phone, and the interaction was great. The pod was perfect too. It was clean when I got it and clean when I left it. The price was a little more than what I thought I was going to pay, but I know gas prices and it was a long haul. Apart from that, the pickup and delivery drivers were very good. All my stuff came and nothing was damaged. It took a little long for them to pick it up. It was out of my driveway after I unloaded it. Other than that, it was great.

My experience with PODS went well. They were on time picking the container up. I had a group that loaded for me. It was in storage about five months, and I finally got moved into my house. The drivers were all personable and I didn't have any issues at all with any of them. They were all a good group of people. When they got down here, there was a tree limb in the way. So, I had to sign a waiver. I didn't have any place else to go with the pod. I just told them to do what they had to do. If it broke, then I'd handle it. So that's basically what happened. I was satisfied with PODS.

PODS has since credited us for $192, which is much appreciated. While we still paid $278 for a pod we were unable to use, we understand that PODS incurred costs in delivering and picking up the pod. Thank you, PODS, for your responsiveness.

We had a very positive experience with PODS....from the day the POD was dropped off in Rochester, NY and later picked up by the same person, Bill, I received good service. Bill assured me that when the POD would be dropped off on Johns Island SC, the driver would help me get the door open that seemed stuck (in the down position, thank goodness). When Roy dropped the POD off, he was great...and he did get the door open. When we had the POD emptied, the company sent Jalen to pick up the empty unit. He arrived bright and early and was very helpful. The POD is gone, but the experience was great.

I booked PODS on the phone. I got the smallest container which fit my needs. The first driver is Mike from Iowa. The second one is Moe. They were both very professional, respectful to the community, and thoughtful to where the container should be put to make the least disturbance to the parking lot. I will recommend PODS, even though it's not that cheap. It's expensive compared to U-Haul, for example. And it's just a local moving company, but it's good.

I used one of the pods, a 16-footer, for a month. I booked it online with PODS and the experience was great. The driver was excellent. They picked it up and delivered it when they said they would. It was a good experience and I'd recommend them.

I've used PODS before, which is why I used them again. I bought a condo and I had to wait three months for it to be renovated. So, I used PODS for storage, and then I had them pick up and deliver at the new place. The pod was perfect for what I needed. The booking process was easy and the reps were consistent. They let me know what was going on. People should use PODS.

We'd heard good things about Pods from friends and family that had used them. We started online and then ended up having to work with someone. My experience with their reps was good. They had a lot of information that helped us decide what size to use, and all the ins and outs, how long it would take, and things like that.

It’s been a nightmare every step of the way. Don't believe the quote they give you... Fraud big time. I got charged multiple times the same amount and they don't want to refund me. When you call to speak to customer service they don't even speak properly English... Fraud Fraud Fraud.

I like the convenience of Pods. Their reps were professional and helpful, and guided me through what I needed to get. My experience with the driver was all good. He came and was ready to drop it, and I showed him where I wanted it, and he set it down there. He was really helpful. I used it for about a month and called them to come get it. They came and got it when they said they would. They were reliable and have a good product, and I would recommend them.

We used PODS when we moved to Florida 21 years ago. So, we elected to use them again. I booked them online. I talked to people as well. I connected with both during the process. I thought I could get by with a small pod, but they recommended I use the larger one and ended up using that. Everything was good. However, I was a little disappointed. I thought the pod would be picked up and delivered within 7 to 10 days, but it ended up being longer than that. But that was probably my misunderstanding. They picked it up on May 13th and it didn't get delivered until the 28th. It was a bit longer. But everything went very smoothly as far as the pickup date.

Be careful when renting a PODS for monthly storage. The website quotes a price MUCH lower than what you will end up paying and their discounts are for the first month only. I thought I was getting a 12-foot storage unit for $185 plus tax per month but ended up paying $291 a month! Their policy about the discount applying only to the first month is not at all clear or obvious.

UPDATE June 2026: PODS resolved my complaint fully and provided fair compensation. The Customer Advocacy team investigated my concerns thoroughly, acknowledged their errors including the scheduling failure and billing discrepancy, and made it right. I appreciate PODS taking responsibility and resolving this matter fairly.

I didn't want to have to deal with U-Haul and going up and down the ramp, and I liked PODS because it was right there on the ground. I booked the 16-foot pod by phone and everybody was very nice. I got a lot of stuff, so I could probably use three of them but they fit my needs. The drivers were good, whether it was the pickup or the drop-off. We had nothing that moved, was out of place, or broken. Everything was just how we put it in there. We had kind of a tight situation on where to put the pod, and they moved it no matter how many times. They had to wiggle it around to get it where we wanted it, and never complained about it. I've had quite a few people ask me if PODS was fairly reasonable and it was, because it made my move easier. There was no doubt. PODS was cheaper than I had planned it to be, so I was thrilled with that. It was a great experience. I would do it again if I had to move.

My interaction with the Pods reps was pretty good. We were using a discount code, which made it a little bit complicated. But otherwise, it was a good experience. We requested three 16-foot containers. All of the interactions with the drivers were great. It was pretty seamless. I called and scheduled the moving part and it was taken care of for us. They moved them from one place to another. There were very little issues, and everything was resolved quickly. It was a good experience. It was expensive. But if the need arises for that sort of move, it's worth doing.