PODS Reviews

We used PODs to store our furniture to allow staging our home for sale. The experience was very easy to order and the delivery of the POD went smoothly. Upon sale of our home we used PODs to move us out of state and when we compared to cost of using POD vs an interstate mover PODs was a hands down winner. I would not hesitate to recommend this service!

Friendly staff; from the person who help set up the two containers last year to the drivers that placed them and pick them up last year and this year. After our personal effect and furniture were in storage for 11 months, they were not damaged or shifted while in storage. They even provide help for unloading one of our containers back into our house.

The scheduling of the pod arrival was a breeze. The instructions for having our driveway prepared and ready for delivery was clear and concise. The pickup arrangement and completion couldn’t have been smoother.

I liked the service. The guy that brought the POD was friendly and seemed to know what he was doing. The same with the guy that delivered the POD to my California location. The POD got parked just where I wanted it. The POD was also picked up in a timely manner.

I had a difficult experience with PODS and had to fight at great distress to myself for them to honor their Quoted price, both made in writing and over the phone. Ultimately, they did refund me $2300.00 in over charges but only after a great deal of effort and stress on my part when they simply needed to honor their written and signed(by me) quote.

The entire process was easy. One phone call to set up the entire move. The pricing was explained well (dates each payment would be charged to my account). Delivery and pick-up were quick on both ends of the move. Will definitely recommend to others and will use again if needed.

All the drivers were very friendly and helpful. Made it very easy for me. The convenience of the service was what I needed. My new home was being built and there were many delays. Having the POD and being able to change the pickup and delivery dates as needed were very helpful.

Pods is the answer to long distance moves! All of the pricing is up front. It was extremely helpful to know exactly how much I was spending - including fuel/mileage charges, extra fees, taxes, etc. up front before I made my decision. Before I looked into Pods: I thought DIY Uhaul was the best bang for my buck since I’d be doing all the packing/loading myself, needed to move 2 cars, and lived in an apartment complex.

I could not be happier. They were delivered as expected. We chose to use Pods recommended loaders and unloaders. They were quick, efficient, polite and extremely professional. Highly recommended Pods to everyone.

Good price, accommodating, quick response. Did a great job in delivering and pick up POD. The POD is in good shape. They gave me a lock to use for free. The only thing I didn't like was when I first ordered a 12ft they changed to 16ft without notifying me well in advance.

PODS was a great way to transport all our stuff from Oregon to Georgia. It was cheaper than Uhaul and PODS kept you informed at all stages. Everyone was friendly, helpful and professional. Definitely recommend them

Our PODS experience was very good, the POD was delivered and picked up in Ohio without any issues and delivered to us in New Mexico with any issues also. The drivers in Ohio and New Mexico were polite and professional and were respectful of our property.

Our Pod was an excellent choice. The pick up driver and delivery associate were both excellent. Our dissatisfaction is with the phone assistance. They did not make the charges clear and we had roughly 180 to 230 dollars of unexplained costs during our rent time and after our Pod was picked up.

My experience with PODS couldn’t have been better. All of the employees that I interacted with were courteous and professional. The container came clean and I found the process went seamless. The delivery and pick up of the container was on time.

Amazing customer service From the time, I called to set up for a pod to be delivered to the old house. Then transported to storage. Called when I finally landed and bought a new home. Called to set up the move And not one item was damaged even though they had the pod for a year+ before transporting from Florida to Tennessee.

I've always had good experiences with PODS. Most of all, this time, with the drivers who dropped off and picked up, who were willing to work with me on the proper placement of the POD. I also enjoyed being able to make adjustments to the my dates and times online.

Our move with pods went seamlessly start to finish! We would definitely hire them again. Both drivers were exceptionally kind and professional - Evan from Norwood warehouse was absolutely masterful at squeezing our pod into our driveway in our very tight city streets in Quincy Mass without any hiccups and a delight to deal with.

The service and professionalism provided by PODS is second to none. The driver arrived in a timely manner within the allotted timeframe, was friendly and knowledgeable, and was safety conscious. We could not have been happier with the quality and expertise. Thank you!

Selecting PODS to move a container of furniture from SC to FL was a great choice. The move went very well from beginning to end and without any damage at all to the fine furniture. The staff from Customer service to the delivery drivers were informative 👍, caring, cautious, and very pleasant.. Thank you.

PODS was the right choice for our situation, where we had a month gap between moving out and moving in. The initial call and website platform made things easy to set up and to schedule pickups and deliveries. Also the scheduled times and dates were very accurate and reliable. The main thing holding back a 5 star review is that I wish even more could be done online to save time. There were a few times I was required to call and needed to wait for a rep for an hour plus. This was true for the initial setup and for the scheduling of an out of state transit. It didn't make sense why this couldn't be done online just like the others. I had some odd things happen with payments and also realized that a POD ride isn't the most gentle on our items. That's a packing issue, but something to be aware of as compared to full service movers.

I really enjoyed every aspect of PODS. Everyone was very communicative, professional and understanding. I will 100% recommend to anyone needing moving and storage services. Great customer service at every aspect of the company.

Booking the pod online was easy and Pods’ website was adequate for the purpose. I got a small pod for a long-distance move, which worked well. There was inflexibility regarding drop-off and pickup because it seemed like once the schedule was set, it was hard to modify. But I would still possibly use Pods again in the future. People should consider them within the realm of exploring all available options.

This is a horrible company, I arranged to drop off my belongings at the warehouse, I arrive and the office is locked, no one working in the admin area, (weekday at 10 am) I finally find a worker in the warehouse driving a forklift, he confirms he is the only employee at that location. Smh!!! Don't buy the 16.00 dollar locks, they are trash!! Bring your own! While I'm there, forklift driver leaves for a few hours, trucks start arriving, 6 trucks waiting to offload and no one is there to receive them.

Don’t do it… I am sitting waiting for my POD to be picked up. Today is the day, first time given between 10:45 and 1:45….no show…. Called, driver is running late will be there by 4:30 pm… Called again at 6:00. Driver is running late and will call when he is nearby. It is now 10:04 pm and still no pickup. And this was the 2nd time they were supposed to pick it up. 1st time, driver could get his truck up our steep driveway. But the guy who dropped it off had no issue. Asked them to send the other guy ASAP since we had scheduled workers who needed to park in our driveway. Customer service associates are pleasant, but no service is given.

I went to the phone and PODS helped me navigate online to set the pod for the future. I got a veteran's preference which helped. I asked the neighbors what they paid and they told me, "Make sure you ask about any discounts." So, I did that. I was super happy with the price. Also, the crew was on time, on the right day. There were no delays, no readjustment. Everything was coordinated well and the people were very pleasant who came to the door. Everything went smoothly.

I had seen Pods sitting around from time to time. It seemed rather convenient. So I looked at my alternatives, and they offered some flexibility for a price that was not significantly higher than hiring a small moving company. I like their flexibility. I booked it online, but I got a call from a representative to explain, clarify, and quote a price. The first rep I worked with was very comprehensive and clear. And I called back with a couple of questions from time to time and got answers to those. I had them deliver a pod, and then I hired through them a team to help me load it, and then they came and picked it up and stored it briefly. And then, when I was ready, they brought it to my home. I hired my own team to help unload it, and then they came and picked it up. The pickup and drop-off went very smoothly. They came within the window that they gave me. Amazing that one person can do that by himself. They did exactly what I needed them to do.

I reviewed Pods online, and I got a good price and the customer service was good. The delivery of the pod was excellent, and the condition was fine. We had the pod on site for about seven days. It came on the 10th and left on the 17th. It was so much better than ordering a truck. A truck cost $30,000 from New York, and they wanted me to pay for them to return. I thought I was going to be looking at $5,000 with PODS, but it was $3,100, not including the helper. On the initial cost, I felt like I saved $2,000, so I didn't bother looking further. Pods’ reps also kept me up to date through the full process and I couldn't ask for more. I was given step-by-step updates, such as the pod was coming the day before, the pod was here, and then it was on its way. Some people would find that annoying, but I did not. In a way, I had control over the pod.

My husband and I used PODS for our move recently. I would not recommend using them due to hidden fees. They are hard to contact, And leave you on hold for an hour or more. For one month and less than a 30 mile radius we paid over $3000. They kept giving us different numbers as far as the amount. It would be cheaper to go with another company.

PODS is great. I booked my large pod online. It was easy.

We were moving from California to North Carolina for a military move. However, we were just doing a partial move because we're moving overseas, but we weren't given any funds to move anything back to our regular home. So, we chose PODS because the price was not the cheapest, but not the most expensive and the most convenient. I booked the pod through the text message system on the website, and it was straightforward. The person asked me how much stuff I was moving, and it looked like it would fit in a smaller one. But the more we spoke, they advised me to get the larger one, and I am happy that I did. The drop-off of the pod was very easy. All of our things showed back up at our doorstep. That was nice. We had no structural issues with it. We had it for two and a half weeks.

I had a very good experience with Pods. I called them and got a discounted price. Everything worked out well, and it was very easy.

The PODS were very helpful in helping us move out of state. The delivery was on time. When scheduled pickup, the communication was not clear. That did cause a bit of delay. But all in all it was a good experience.

I used Pods for storage and it what I needed for the project we were working on. So, it worked out well. I booked a large pod over the phone and the rep was very helpful and knowledgeable. I had a great experience and I recommend Pods.

On June 3rd I reserved one 16ft POD and 2 8ft PODS. The drop off date for all 3 containers was July 29 with a pick up date of July 30. Last night, July 28, at 9PM I got a notification that the 16 ft and one of the 8ft PODS had been re-scheduled for late the next day on July 30. I did not request this change and had already hired a company to load the PODS on the promised date of July 29. I, also, paid this company 1/2 of the cost in advance. We are closing on our house early on July 31 so we need to be out of the house early on that date. The closing date an not be changed at this late date so we may be liable for an additional cost to our buyer.

I had PODS for on-site storage. I'm a Costco executive member, and the pricing was the best. It was very easy to use their portal for scheduling. The website was very user-friendly. The booking process was pretty seamless and straightforward. Then they called to confirm. They had a number of confirmation emails. The delivery driver called on his way to drop the pod off and on his way to pick it up. Initially, I started with a 12-foot, and ended up with a 16-foot pod. The drivers were respectful of the property. They put the pod exactly where we needed it, and were able to maneuver it in our driveway well. They have a built-in truck system that easily moves the container. It was a great and easy experience. I would definitely use them again.

I loved the the convenience of being able to pack and store in the individual containers in a climate controlled environment. I love that you employ excellent women movers with great customer service (the drivers, not in office personnel).

Outrageous prices and hidden fees. Terrible customer services. Overcharging for monthly and pick up fees. Doesn’t stand by promotion fees. False advertising would love to upload a receipt but they never sent it so I can verify I was a paying customer.

We had arranged over a month in advance for two pods. Only one was delivered on the agreed upon date of delivery. They said they could not deliver the second pod until three days later. We had a deadline to be out of our house and had already contracted with movers to get our items into the pods. We ended up having to rent two trucks at the last minute, find storage in the area we were moving to, and hire someone to drive the second truck. My husband lost two days of work to drive the first truck to our new town. Additionally, PODS said they were still charging me- even though they did not provide the service for which we had arranged. It was a complete nightmare dealing with this company.

There is virtually zero customer service, which is very frustrating. Trying to schedule a delivery took over two hours on the phone and their online site would not let me schedule. Very upsetting.

Don’t do it! The customer service is atrocious. Can’t get anyone to help you effectively. Pod was supposed to picked up at my house on the 18th. Mind you, this was scheduled weeks in advance (per THEIR Advertisement 😂). The storage facility is literally 15 minutes from my house! It obviously wasn’t picked up. No notice, alert, text, email….Nothing! I call. Wait for over an hour. Don’t even get me started on their inadequate AI chat or human chat feature. Dude “makes a note” to escalate it. I was Already scheduled for the 18th! The best part….Oh now it’s JULY 31st. Are you freaking kidding me? Again…15 minutes from my house. And if I was already scheduled, how are other people ahead of me!!!! Absolutely trash business.