PODS Reviews

Over the last two days I have been on hold for over three hours trying to talk with a moving specialist about getting my packed pod delivered to my home. When I call the pods number at (877) 770-7637 on their web site someone from collections or accounting answers and they have to forward the call to customer service. The automation on the web site is just as bad. After answering a lot of questions, it refers me to a human representative, who after 40 minutes still does not come online. Pods management needs to increase the number of moving specialists. The only reason this review got two stars instead of one is because of the driver who deliver and pick up the pods are great. The reviews I saw on their web site were from 2024 and it looks like their service has gone downhill since then.

Boy is it easy to reserve a POD but heaven help you if you need help after that. You will wait on the line until mold starts to grow. Oh and the other fraudulent activity PODS does is that they make sure that they can't pick up your POD until AFTER you get charged for another month. A week before I'd be charged for another month, I contacted them for pickup. NOPE. Amazing how they could only pick it up a day after I'd be charged for yet another month.

I was moving pieces from my parents' family home to my house, and the person who took my order was wonderful. The drop-off of the container was also wonderful and the young woman was really good at helping us find a good place to put the pod. The guys who came and wrapped it did a fantastic job. And when it was delivered, everything was in a good place. So, there was no damage done, which was important. Overall, it was a positive experience. My only complaint was with the pickup. I had asked for a different time because I wanted to be there, and I was told they could accommodate it, but the driver said no. That was very uncomfortable because there were large family heirlooms in the container, and if something went wrong, and if that's where it went wrong, I would be very disappointed. The pickup guy could have a busy day, but if somebody said they could do it and then they couldn't, that is an epic fail.

My experience with Pods was very easy. I've used Pods before, so I just went to them again. All I needed was a storage space for two months at my house. I just picked the large one. I needed a lot of space. Others should make sure they get the right size for the price. ‘Cause I think the large and the medium size are the same price. Everything was done online. They came, dropped it off, and left. Delivery was just as expected, and when they came to take it away, it was just as expected, as well.

I had an overall good experience with Pods. Everything went well. I got the large one. And I used it for approximately two and a half years total. The condition of the pod was good. I also like not having to unload and load multiple times again. However, I would use it for short-term, not long-term, ‘cause it is more expensive than typical storage units.

Absolutely horrible communication and deliver service. Do not use them. They lie about what it will cost you and any change you make they add more when they say it’s included. Worst service ever!!

The booking process at Pods was simple. I also called a couple of times, and everyone was very friendly and helpful. I used them for moving from Minnesota to Florida and storing my items for about three months. Everything was what I expected with the pod. We were able to open the door once it was delivered with no problem. I used Pods before, so I chose them again. Using Pods worked well for me.

Billy ** from the Summerville POD office was very helpful and went above and beyond customer service while moving from Knightsville SC to Santee, SC which was out of his territory. He handled our questions and concerns in a timely manner and we received prompt solutions. POD from Summerville office comes highly recommended from us. Thank You.

Pods will cancel on your last minute. Don’t trust them. They were supposed to deliver and canceled at the exact time of delivery. I waited on hold for over an hour. Trash company.

I used PODS to move from California to Colorado. I used Costco discount so received the total of $426.65+$2739.97 = $3,166.62. For some reason, PODS just stored my container in Milpitas, CA for about 2 weeks. I called them to transport to Colorado, then received $320 discount for the confusion. I paid for both feels. After my container was delivered to my Colorado home, PODS sent me another invoice for $1082 for transit which I paid. I called to find out the issue and PODS confirmed that my Costco discount got taken off and I "agree to it". Because my discount got taken off, I am being charged another $1082. Why would I agree to take off a discount? Now, they are sending $1082 to collection. Their advocacy billing won't even listen.

Jun 10 at 12:58 PM Message Body. PODS was a total nightmare for us. I cannot stress enough how bad they screwed us. I really hope this helps someone else to steer clear. Once they have your credit card it becomes open season and they will rack up your bill. I have about 16 invoices and statements on my account. Customer support will promise you over and over again the problems will be corrected but the majority of the time they didn't follow through and it will cost you! We moved from Massachusetts to Florida and we were originally invoiced for $3626.

PODs made a fraudulent charge, canceled the service, will not refund. PODs has charged me $3049 for a service I explicitly said I do not authorize. The service has now been canceled, but customer service will not refund the payment, connect me with a manager, or remove the method of billing to prevent this from happening again. After an hour, they continue to ask me to wait for someone to be available to help.

It has been the worse experience using PODS. They keep moving the dates for pick up and drop off of containers. The most recent infraction…Not showing up at all to pick up a container they put on my front lawn. They never called to notify me…Just an automated email saying my delivery has been rescheduled a week later!!! Their customer service is out of the Philippines, so you will never get a person that is located in your state, let alone where your PODS' belongings are actually located. I will never use PODS again and will never recommend them to anyone. You are left helpless and beholden to them, it has been very disheartening.

Updated on 06/25/2026: Delivered my pod 5 days late and refused to move it until 11 days after settlement. Customer service is a minimum 45 min wait and does not do anything. The worst company I’ve ever used. Made an already stressful experience a hundred times worse.

The worst experience. Bad customer customer service to deal with.

I got a pod for storing, shipping, and re-storing our goods across country. PODS was selected because the owner preferred a national grant over some of the other lesser-known national shipping companies. The booking process was straightforward. It was very easy for me to correct and very easy to track. We received two sets of pods. The first one seemed to be of a newer style and was up to date. There wasn't any debris. There was damage inside, but it wasn't anything that would affect our move. The second pod seemed to be an older style. The damage prevented us from using most of the hooking points, but we were able to adapt. In terms of the cleanliness, it was very fine. There were no smells and water damage.

Complete failure of customer service. Pods is fine if you are simply picking up a unit or storing it. But Pods customer service. Even the simplest matters go through an almost unworkable phone/message system. I spent hours arranging and scheduling a simple visit to the facility to retrieve items—and the place was locked up with no one there to help. Waited an hour and a half and made multiple calls to every phone number Pods lists. Two hours later received a call back during which Pods admitted their mistake. Pods “customer support” couldn’t care less. Very disappointing.

Horrible customer service and scheduling. First they refunded my money then told me it was declined so I paid them again. Then they were supposed to come and pick up the POD that is full of my stuff and the pickup time keeps getting pushed back over and over again. Try to call and use their text service but, it's hours on hold and when you finally talk to someone they hang up on you. Worst company ever. Will definitely never use them again.

Great experience. Delivered on time picked up on time delivered to my final destination on time and the driver that dropped it off at the final destination was fabulous. He helped get the back door opened.

The staff at the Wilsonville, OR, facility were particularly helpful and awesome. Tip: Pack your items so they won't fall against the door of the PODS container. When I accessed my container at the PODS facility, the forklift driver, Chris, helped me out by getting the PODS door open with a little quick maneuvering. I highly recommend PODS for convenience -- be sure to plan the pick up accurately so you're ready when the Podzilla comes to collect your container. Great company!

Pods was good enough for us to be able to use. We were doing some work on our house and needed to move all of our furniture into them. The deliveries and the pickups were good. I was able to talk to the guys, and they were quick and efficient. The pods were clean too. We had one day when it rained, and inside on the post, you could tell that there was moisture around the post that was the main post inside. But it really didn't get the whole floor wet. It was just right.

Trying to move cross-state to start a new position & PODS is the most infuriating company. I just want to cancel an order and they make it as difficult as possible.

I needed a temporary storage space for household goods. We went with Pods and got the 8 x 10 x 16-foot one. Booking the pod was easy. The delivery of the pod was very efficient, and the gentleman was very nice too. They were very good to deal with.

Do not trust this company with an interstate or cross-country move. I had a 16-foot container booked and fully confirmed for a major relocation. On the exact morning of my move—with my entire life packed into boxes and a hard deadline to vacate my home—PODS unilaterally canceled my service. Their customer service team offered zero immediate solutions or replacement containers, leaving me completely stranded. Because of their same-day failure to perform, I was forced to scramble and pay thousands of dollars in inflated, last-minute premiums for emergency alternative truck rentals, labor, and lodging.

I have had a negative experience in the past with PODS with a driver, but the storage part was always great. My last 2 experiences with PODS were great. PODS sent out a lot of communication prior to the pick up, which was great. They showed up early both times and I was able to get my move done quickly and efficiently. The girl who delivered the POD was so nice and it made up for the negative experience.

We used Pods for temporary storage in the driveway while we cleaned up the garage. I used it before moving my mom from New Hampshire to Georgia. Working with them was excellent. Definitely a good experience to use them.

The pod was delivered and picked up on schedule. The pod was dirty inside and took me 15 minutes to clean it. This revealed 3 screws from somewhere in the pod? There was a loose strip hanging on the inside door, but the door closed. Better maintenance is needed. The pricing in the online system was confusing as I initially booked a 12' pod but the order came for a 16'. When I talked to them, it seemed like it was the same price so I kept the 16'. Costco membership gets you a slight discount. This survey is not timely as it's been almost 2 months since the pod was picked up.

If I could give 0 stars, I would. Booked my PODS on 22 April 2026. Prepared for it to arrive July 3rd. My arrival window changed about 6 times during the day, only once did I receive an email, no texts. I was stalking MyPODS profile and kept seeing different times in there. Middle of the day during the last changed delivery window, all of a sudden it went from delivery to rescheduled a week out. I immediately called PODS, who apologized saying someone called out sick at my local site and that's why I got bumped. They escalated things and got me on the schedule for June 4th, the following day. I don't believe for one bit someone called out, but whatever. I woke up to an email sent at 7 am with a delivery window of 545 - 845 pm which had me dying inside. I knew they didn't work that late and was NOT expecting my PODS to arrive on the 4th either. Anyways I sat around all day waiting.

Great experience until the very end. I did not know that this company didn’t pro rate for monthly usage. I was charged over $200 for basically three weeks of no use. I called and was refunded just over $100, so that was something at least.

I highly recommend PODS if somebody needs to store things. I needed the pod to store some building supplies while we were in the process of building a workshop and structure. I booked it online, and I received a phone call. I like the ability to change my pickup date because we thought it would be one month, but I realized I needed the pod for another month. I kept changing it four times with no issues. That was very handy. Also, both of the drivers were perfect. They were very nice and professional. Everything went well. I had a question, but I went back and looked at the online contract. I was surprised that there was a $57 pickup fee. But I saw that PODS gave me a discount. Because normally, it was double that. I was, "Okay, that's only fair. I'm not going to make a big deal about it because it's part of it."