PODS Reviews

I've used PODs multiple times and they've been consistent with great customer service and have been very reliable. Even with our out of state move, they've made the whole process super convenient. I love that they usually have promos going on also! We really appreciate that Preston went above and beyond to get our pod into our driveway because it was a tight squeeze. I highly recommend this company!

PODS was the BEST choice for our moving experience. It was so easy, convenient and budget friendly for all the services. I will highly recommend this service to all and use them if ever needed again! They were always on time, thorough in explaining the process and easy to manage.

I was very pleased with the service received from PODS, especially personnel; drivers to customer service they did a great job communicating what I needed to know. During the time I used PODS, I needed flexibility with pick-up and service and they always worked with me to make that happen. I would highly recommend PODS, they make moving easier.

Excellent service. PODS provided a quick and convenient way to pack once, store, and unpack once while we stayed our house for Realtor showings. The PODS delivery driver communication was excellent on both ends of the move.

We were pleased with the POD experience. It was our first time using PODS. We could pack things at our pace and then have it stored until we needed it delivered to our new home. It’s an amazing process to watch!!

All legs of the service seemed to go smoothly. The original delivery. The relocation to our new house. And also the final pick up. I was there during the original delivery and was able to meet the driver. I think his name was Gary. He was very pleasant. I was pleased with the experience. I didn’t have any in person contact after that original delivery, however all seemed to go well. It was nice not to have to take off work to be there. Placement of the PODS was good. There wasn’t any damage that we could see to our driveway or yard. I would recommend using PODS to others.

I have had great service but the person I spoke to this time did not understand always and I did not understand him. Language barrier very broken English. He could not understand all I said and same with me.

All was good, EXCEPT was charged extra month and still waiting for refund on it. Otherwise unit came on time. Door stuck, but we worked through it. Pick up was easy and on time.

Our container was delivered to the incorrect address without any prior communication from the driver which is in their contract. This error resulted in a neighbor’s driveway being blocked, leading to the involvement of the HOA. When we contacted customer service, we experienced significant difficulty reaching a resolution as they could not reach a driver to move the pod and were disconnected multiple times. I did speak to several customer service reps and with the delivery facility, who apologized for these issues and confirmed that a full refund would be issued for the inconvenience. Pods Corporate has offered a free month POD rent, a mere $250 value for one of the worst experiences ever. I would never recommend this company.

My spouse and I were very pleased using PODS for our shipment of household items, from Hawaii to Las Vegas! Everything worked out great, with the movement through receipt of items. We will recommend PODS to our friends and families! Everything was handled professionally, and proficiently throughout the whole process!

Customer # **. Overall the experience was good. I did have one issue with a charge for “leveling the POD on an uneven surface". My driveway is paved and I got charged for an unpaved surface. I called to request the $25 refund. I was told that the driver was to take pictures upon delivery but didn’t. I took pictures and sent them via email as requested and never heard back. My email was sent to lmasombrado@pods.com on 3/9/2026. It’s not a huge amount but should be addressed nonetheless. My photos are attached. Thank you.

I used PODS because I needed a place to store things until my garage floor was finished and OK to walk and drive on. It worked out great. The Pod was delivered on-time and the person that delivered it was a real gentleman. He worked diligently to get it set in place where I wanted it. He obviously knew what he was doing. It was the same when he came to pick it up. The service overall was great.

We were pleased with the mechanics of moving belongings to a new location, just not the folks involved. The schedulers were terrible. They canceled first day delivery of empty pod because it snowed. They delayed twice more at the last minute, then advised us we needed a permit for the delivery vehicle, again the night prior to supposed delivery.

So easy to move this way....and so much less cost vs hiring moving company. And...great customer service. Two family households were moving at the same time..which complicated scheduling. PODS was coordinating with us all the way.

The first POD was delivered to our new home only 30 minutes late due to it being delivered to the Kent facility. Second POD on time, and both were retrieved on the day(s) of delivery as promised. Your service was also used in late May, which was positive. My only complaint was booking for the March process when the address and even the city were incorrect. This was eventually corrected.

I was very pleased with every part of my PODS experience: from the drop off (on time, positioned the POD well, and very friendly), to pick up for storage, to "not having to worry about my things being safe in storage"; to drop off at new house and quick pick up of empty POD 2 days later. Great job.

I used PODS to transfer my household furnishings and items to another state to our new home. From the start when the 16ft box was dropped off at my house in NJ everything went super smooth. The driver was very professional and experienced and also picking it back up. The pod arrived here in Florida as scheduled and the driver that dropped the box was also professional and very experienced. The next day a new driver picked the empty box up and was very professional also and experienced at what he does. The whole process from beginning to the end was super smooth. I would definitely recommend pods if you are moving. You load it yourself and they do the rest!!!

Matthew and the initial delivery man were amazing. I highly recommend PODS for your storage needs. It was so easy to order online, schedule the pick up on line and they were great at communicating. They adjusted our delivery and drop off time to not conflict with our student drop off and pick up times.

Besides being at the very end of the scheduled window for the pickup, Driver was inexperienced in backing up the truck and moving pod. He damaged rose bush next to driveway along with tree at back of driveway and hit into our fence, bending it over.

Planned a move from RI to Maine. Was told 30 days you get the pod. When it's full 1 day to pick up and in Maine within 3 days. Not true. Took almost a week for them to pick it up. Then another week to deliver it. They dropped it off with 2 days left in the month. They promptly charged me almost $500 more for having the pod 2 days over the 30 days. Huge surprise though when it was empty they came and got it right away. Scam. Don't recommend at all. They give false information and then rack up the fees while you wait for your things to arrive.

Everything from delivery to pick up was easy, fast and seamless. When I had to push back the pick up date, it was an easy process to do online. Scheduling the pick up was easy as well. Highly recommend.

Overall experience was quite good. My only issue was that the door was very difficult to open. This made it difficult to use, but it worked for my needs which was a total garage rework after a water issue.

This was one of the best experiences of my life, From the first call to inquire about rates to the final pick up. Every associate was nice, informative, happy and made every interaction a pleasure. The app made communication a breeze. Their times and updates where met each time.

I am a Maintenance Director for a skilled nursing facility and we used 2 pod units for the duration of our 1 1/2 full building remodel. The pods were a god send as we were able to use them for the different phases and we could store a wide variety of medical equipment. One of the best decisions. I will definitely will use and recommend the use of pods to others. Great experience.

My husband and I used PODS as we were moving only a couple miles away but with 3 young kids and no family help as we live in another state we needed time to pack boxes and just more time to get “moved.” PODS was the best option- our closing dates got changed a few times and it was so easy to just go online and change the dates of when the PODS would arrive at our house and when they would be picked up to go to our “new” house. For a contingent home sale PODS literally was our saving grace. The drivers were amazing and also everything moved amazing- nothing was broken when we unpacked.

Would use them again in a heart beat, no issues with them at all. Customer service was above reproach as well as communication. Drivers were friendly, informative and really seemed concerned. PODs were clean with no debris inside. Always on time within window.

My expectation was return my payments for 2 weeks for 2 PODS, but your representatives did not even explain me why you do not return payments for non-usable time.

I am extremely happy with my PODS experience. Because I was not moving the entire contents of my home in Florida, the moving company I had hoped to use suggested that PODS would be a smarter, more economical move. They were right! I packed the items I intended to move; when the POD was delivered, I contracted with the moving company to load the POD the next day (they knew the best way to do that task; I would have had no idea!); on the third day the loaded POD was picked up. Two-and-a-half weeks later the POD was delivered to my home in NY; a weekend family get-together unloaded the POD; three days later it was picked up. The men who delivered and picked up the POD were professional, courteous, and always smiling and engaging. I do not intend to have to move again, but would not hesitate to use PODS again, and would recommend PODS to anyone considering a move.

The actual move went very well. The pricing was significantly less than we expected. These are by far the most important things. On the negative side, the website and invoices intentionally hide the actual pricing of the service. This is exceptionally annoying if you just want to know how much.

Was happy with the PODS method of moving. I think they need to be clearer when communicating the time delay between pickup and delivery to destination. The delivery and pickup drivers in Texas and Florida were absolutely the best. Polite and efficient and tolerant with the short delays caused by needing entry into a gated community. I would recommend PODS for moving on a budget.