PODS

I ordered my POD during the black Friday promo. I explained to guy how big my house was and he recommended we get the 16 foot pod. I had a 8 foot pod on standby because I didn't think that the 16 would be big enough even though he told me it would. Guess what the 16 wasn't big enough and the 8 wasn't either. When I asked them to bring me another 16 and trade out the 8 they tried to charge me a ridiculous amount. Meanwhile we are in this situation because the rep assured me I only need 1 16 foo pod. The lies!!!!

We scheduled 2 - large pods for at home storage for a one month construction period. We discussed with the person on phone that we had a parking pad at home that would accommodate two 16' pods. We made arrangements to have a moving company to come. The day before the PODS driver shows up drives the 18 wheel truck down our driveway and says he cannot put them on the parking pad. We point out that all trucks that deliver materials for construction park at the street and use the 4 wheel fork loader machine loaded on the back end of truck to place them where they go. He said we did not have room and said that he was leaving without trying. We had to call and rent a storage facility, moving company to take from house to storage since construction crews were scheduled for the next day. These people that work there are awful. His decision to leave us up in air he said was supported by his boss. This company is a NIGHTMARE!!!

I had to rent a POD under emergency circumstances due to flooding. The POD arrived (driver was very nice and did a great job). 4 days later we hadn't used the POD because we were able to maneuver the furniture into other rooms that would have called for less work. I called to have POD picked up. Spoke to 2 reps. One told me I would be refunded $188.75 for sure and the balance would be under "investigation". I couldn't understand her so I called back after my 30 min call initially. The next rep told me there is no grace period for the first month and I would be charged the $313.17 for the month and another $126.44 to pick up. They couldn't even waiver the pick up charge?

PODS rescheduled our pick up without notifying us prior due to “ice,” even though I drove on surface streets and highways and they were completely passable. They emailed us after our pick up window to tell us they were rescheduling. The earliest they could reschedule us gets us our PODS two weeks after their original delivery date. Customer service was awful and said (originally) that they rescheduled the pod pickup because my husband sent them an email request. When I said that wasn’t true, the agent admitted that it was PODS’ decision to cancel the pickup. She was dishonest again and said she could reschedule the pick up for the next day. When I spoke with her supervisor, the supervisor admitted that the first available pick up day was 4 days after the original pick up day—and we would still get our things more than two weeks after our original drop off date.

It is going for 3 months now. I have spoken to at least 10 agents or personnel telling my story over and over but I just kept promised my issue will be looked at. Last person I talk to is a customer advocacy specialist that our conversation started Dec. 6 for my pod order of Oct 28, 2022. I was overcharged from what my invoice is. I provided all the documentation I have including all information of charges from my credit card for them to compare. Last I heard from them was Dec. 29, 2022 saying it is being looked at. I keep on asking for status via email and leaving several voicemail but got no response as of this writing (01/19/2023).

I had 3 pods delivered for a move. After loading them they were stored at a facility and I called pods multiple times to confirm all the proper steps to getting them picked up as to only be charged for 1 month of storage. After $1500 of spend I was very irritated to find that I was charged another $560 for an entire second month of storage. I followed all their steps. They provided me with an incident and I was told over an entire month and multiple calls that they were going to resolve.

I was quoted $3500 for a move from Cali to Colorado. They just moved my container from a facility to another facility and not to the address I was quoted for. Now they are charging hundreds of dollars more to deliver it to my address. Budget van lines would have done it all to my address for $2000.

It's been 16 days and still our POD has NOT been delivered, yet, payment in full was received BEFORE scheduling our delivery. Every day we call and are given a different story of why or where our POD is. We are in TX. We were told it was in San Antonio and this is where the original delivery would originate from (2.5 hours from our new home). When that delivery day came and went with no delivery of our POD, we called were told they were "trying to locate our POD." A few days later, we were informed it was located - in Pittsburgh, PA! Finally, we were told it would be delivered last night. This morning, NOTHING.

I have moved across the country multiple times and PODS is by far the worst provider. Unprofessional, unreliable, and terrible customer service. They tried to cancel on us the day of our cross country move with no apology (the hour before they were scheduled to arrive and we'd already paid). They made multiple scheduling errors. Their customer service representative used the word "retarded" in a joking manner to describe the demeanor of how he was talking. We received expensive citations from the city when we were assured that they would handle all permits. Their drivers are rude, rough, and treat you awful. Our driver had a delayed drop off and told us we had 30 days (from that day) to schedule a pickup. 2 weeks later we were charged an additional month of container rental and customer service said the driver was wrong and offered no solution and left me (the customer) with the short end of the stick. So awful!

From the beginning it was a complete mess. I called and spoke to a representative, described my items how much I had, he booked too small of a pod. The day before my move, the pod got delivered, and I knew there was no way my items would fit, I called to get a bigger pod delivered right away, the one I thought was booked, not the one the representative booked wrong. They came and switched out the pods, brought the correct size. I called twice and spoke to the person who brought the new one to confirm everything was updated in their system, was told by 3 different people yes, not to worry. I was then charged for the small pod, including all shipping costs and fees as well as the large one, all shipping costs and fees. I was charged close to $6000 for something that should have been a fraction of that. I called and created a complaint, and never heard anything. I’ve called dozens of times, nothing.

I have been trying to reach the Service Solution Specialist assigned to my dispute by phone and email for the last ten days. To date, no response. Below is a brief synopsis of my dispute. The below events can be in cooperation with the PODS phone system call log, recorded phone calls, and notes made on my account. On October 26, 2022, I called to make a reservation and was quoted $1079 to move forward with an 8-foot small container from zip codes 20853 to 77471. Upon hearing the quoted amount, I proceeded with the quote and made plans with the representative on dates of when I would like to receive the container and when the container should be picked up, and she told me when it would arrive at 77471, etc. The following is the breakdown I received:

IN brief, stored my personal belongings with POD's. Asked for delivery in Vancouver Washington, arrived timely, on opening the container the stench of Mold was unbearable. The container was soaked in water, wardrobe boxes were collapsing the bottom 8 inches, closed plastic totes with new shoes in boxes, boxes were disintegrated, new shoes in the shoe bags were stuck together and going to three different shoe cobblers are unrepairable, leather jackets, coats, clothes were covered in stinky mold.. PLease, find someone else to move your belongings, so far this week I have spent $800 on cleaning, shoes I have saved to purchase and wear are now garbage, happy to supply pictures and video

My neighbor use PODS to move, however, their truck ran over my lawn, leaving a long double groove and I filed a claim, only got one email back asking for damage estimate, picture and additional info. I have provided all they are asking for and had followed up with emails, and calls several times to no avail. Over a month pass by, still no response. If you are using PODS, something happened and to make a claim, forget it.... If

This whole process has been a complete headache from start to finish. Moving is already stressful enough, the moving company should not make it harder on you. First, they had the wrong destination address which took me emailing/ calling/chatting to finally get someone to correct it. The POD was delivered and as we go to lock it up the other night the door is defective and you can't lock it up. The whole point of the POD is to have it for an extended length of time so you can pack as you go... I reach out and they tell me they can send someone in two days to take a look at it... Also would only refund me $100 for the inconvenience. I explained that this is really not okay, that is 2 nights that we can't use the pod because I'm not keeping my items in a container that can't be secured.

I recently used Pods for my move from Chicago to San Francisco, to start I want to say that the pricing is very confusing. Secondly, my pods got delayed for a whole week causing me severe monetary losses, this defeats the purpose of buying this service at a higher price instead of the competitor's (the planning and the assurance of security that it will arrive on time.

One of the worst company on the planet. Zero customer service. No timelines. No clear information to customer. HIGHLY IRRESPONSIBLE. They are very punctual till they pick up stuff from source location. Nightmare starts after that. They will not deliver it. Numerous calls, 3 weeks of wait so far but still we are in total dark on whereabouts of our container and when it will be delivered. My move was from Redmond, WA, USA to Surrey BC, Vancouver. It was less than 200 miles move which involves crossing the border. They picked the loaded container on November 16 and I was promised that it will be shipped from WA on November 22 and till date (December 5) it is still sitting in WA with no information on when it will be shipped and delivered.

I had a very stressful experience with PODS and currently disputing the additional charges of $520. This company failed to deliver my furniture scheduled on 10/31/22. I had to wait for a month to get my furniture on 11/30/22 delivered from North Carolina to California. This messed up my plan and causes a lot of inconveniences for me. We needed the furniture to use. I also had to hire people to help me unload the furniture. If only they delivered on the schedule date, I had family members to help me with unloading the furniture for free.

My family moved from Illinois to Tennessee and stored 2 pods while finding our new home. We called to have them delivered and gave the new address. The morning of the delivery we were called and told the pods were out of the delivery radius and couldn't be delivered until we paid an additional $1300 to move them from Nashville to Knoxville (they should never have been in Nashville-PODS error). We were told they would refund this charge due to their error. We were also charged an additional fee for storage during this time. It took 3 weeks and 3 tries to get the pods delivered. This was in April/early May. It is now November and I've called 15 times and have NEVER gotten a call back. I'm out over $1800! The BBB couldn't even get in touch with anyone. Great concept but I will never use them again and will have to discourage everyone from it as well. I will keep calling.

Updated on 11/23/2022: When you see them respond to a review here DO NOT believe for one second that they intend to solve a problem and come to a resolution. They do that to show you they are doing something, but they are not. They did reply to my original review, but it’s the same old song and dance. I now have a “new” customer advocate who offered to start reviewing my claim. Thanks! You’re going to start all over, that’s the help I do not care for. Sure, waste more of my time and do nothing. I was told I would get someone in a senior position to look into this, I guess that is not happening. They lie and hide behind email. Stay away from them. Save yourself this trouble and find yourself a different way to move. It is not worth it dealing with these unethical people!

The services provided were not adequately explained. Apparently each location is franchised and fees add up with multiple transports. Additionally, although our location was listed on the website, the local franchise did not want to deliver there. I was told I would have to pick it up at their warehouse. Pods main office intervened and the CSR was very helpful. I still incurred an extra charge to get the pods to our front door. All in all PODS seems great for local moves and storage but for the cost and aggravation of moving long distance with them I could have thrown out all our furniture and bought new.

Used Pods for a move - not only did they change my order without my permission (changed my delivery date & added storage fees for 3 days) but when they picked up the POD they charge $400 instead $183 and will not refund me. The Pod went to a nearby location but they charged me as though it was returned 100 miles away. Never again. Terrible customer service.

We are now almost 3 months into resolving damage done to our property by PODS. The special vehicle that transports the container to its final location left multiple large oil stains on the driveway of our new home in early August 2022. After the stains did not disappear, a few weeks later we contacted PODS and were told to detail the damage and send photos, which we did in a timely manner. This is when the process slowed down. We were almost ignored and had to contact the company multiple times to get a response.

PCS move & needed weight tickets…in JAN 22!! This is NOV, after dozens of calls & emails, still have NO weight tickets that TMO will accept. Had 5 containers, got 3 crappy copies (blown out of proportion, weights unreadable, no name, address, container #, etc.) & now we are out over $10,000. AVOID USING THEM. Just needed clear, readable copies of empty & full weight tix for the 5 containers. NO ONE at the company will do anything to make this happen. Lost track of how many reps have tried, and failed, to help us get copies of something that we paid for ($64.99 for EACH container!). DO NOT USE. Also, quoted a price, then had the original order deleted & re-entered with different prices when we rescheduled the drop off & pickup dates. No help to military members; don’t believe the hype. Reps are nice, but not a good company.

They admitted they made a mistake, confirmed as they tape all calls but refused to take responsibility and then overcharged us with no compensation. After over 20 hours of waiting and discussing with their service reps they closed the complaints and never contacted me at any time to discuss. Do not use this business to move anything with.

This company's customer service has been the worst I have ever experience in my life. I have an incident # that has been open for over 2 months and costing me over $30,000 dollars. Each week the answer is "we'll elevate it, please allow another 48-72 hours for resolution". All I need is an empty weight ticket in order to receive compensation from my move. My assigned "Customer Resolution Specialist" has never once answered her phone or responded to my messages, even when her other colleague specialists are on hold along with me; yet they will not reassignment my case or resolve it themselves. I'm not sure my 1 star will significantly affect their already 1.2 stars. It would be helpful if 0 was an option. Beware.

“Climate Controlled” + “Content Protection” = Loss of over $50,000 and NO HELP, NO RESOLUTION. We paid nearly $20,000 to PODS to transport and store 4 large PODS of all of our belongings for a move from Indiana to Georgia and a 9-month house hunt. We believed our belongings were in a “Climate Controlled” PODS facility and we paid for “Content Protection”. 2 of our 4 PODS arrived with ALL of our belongings covered in mold. One moving company refused to touch the items and left. Once the PODS were emptied, PODS said we had to keep all of our belongings while they investigated our claim. They said it would be 30 days or less. Over 90 days later they said $0 recovery.

Impossible to communicate with directly. Pay as you receive invoices, do not autopay with a credit card. I was charged for storage on containers that they were late picking up. Had to repeat calls to get refunds on incorrect billing. Lame excuses for their inability to perform as promised, broken forklifts, broken trucks, agents making incorrect statements.

Driver knocked down tree. Pods has taken no responsibility. Has left removal to me (70 y/o woman and my 92 y/o mother). Contacted immediately without resolve. No answers from management. $200 for chainsaw they said to get and almost cut off my leg. They do not care.

PLEASE AVOID USING THEM!!!! If possible I would give negative stars, absolutely horrible company! The company, their drivers, and especially their customer service are full of incompetent and disrespectful people who refuse to provide the services they apparently offer. The company did not deliver my PODs container to my house because the driver didn't want to. He claimed he couldn't make it down my street, but 2 weeks later a different container was delivered three doors down from me on my street!

When I originally set up my move with PODS, I asked them if the PODS were stored in a climate-controlled environment as we live in Florida and I was told yes. Once the PODS were delivered we decided to call and verify one more time the place they would be stored and if it was climate controlled. We were told it was controlled and after a few more questions the customer service rep we were on the phone said well, there is no Air Condition but there was heat and then added it was element controlled also.