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PODS Reviews

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About PODS

PODS pioneered portable moving and storage in 1998, offering a simpler and more flexible way to move for more than 25 years. Today, with over seven million moves, PODS provides residential and commercial moving and storage services in the U.S., Canada and the UK. Whether you're moving internationally or across town, PODS likely has a solution for your relocation.

Visit www.pods.com
Pros
  • Flexible moving and storage rentals
  • Affordable options
  • No driving required
Cons
  • Unavailable in some states

PODS Reviews

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    3 featured reviews
    How do I know I can trust these reviews about PODS Moving & Storage?
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    Page 26 Reviews 3525 - 3675
    Verified purchase
    Customer ServicePriceMoversPunctuality & Speed

    Reviewed April 21, 2018

    I was moving from one house to another and the other house was not going to be ready right away, so I needed to put things in a storage place at just one time. And then a friend told me about PODS and it was a great solution. I booked with them online and it was easy to figure out. I always do all the stuff online. I had a question, so I called them, and they told me I’d change my schedule because it was something I could do online, so they did it for me right away.

    I got a 12-ft container and it was clean, durable and in a very great condition. Both drivers were also very nice. My container was going to be delivered around 7 AM and so the driver called me very early but my phone wasn’t on. So, when I found out his message, I had to rush to call and tell him to wait because I had to tell him where to put the container. That was the second time it was delivered and he said, "No. We already delivered here." But I told him to wait for me because I had to tell him exactly where to put it. So he waited for me and when I got there, of course he put it on the wrong side because he didn't know. But he just moved it and everything was great.

    But I have a little thing with PODS when I got my bill. The storage took 30 days but they charged me extra. And the statement, "Storage in our location" in their website wasn't clear. I really thought that the storage period starts after they pick up the container from the driveway and put it in their storage. They said no, and it starts from the time they deliver the container. But I said to them that the container was in my driveway for three days, so it wasn’t in the storage. So their count for storage days was 31 days. They charged me extra storage for one day. But we were able to figure it out and they refunded me that money. So, everything was good.

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    Customer ServiceMovers

    Reviewed April 21, 2018

    I needed moving and storage services and I chose PODS because I've used them a couple of years ago. I booked online and got a follow-up call and email. The online booking experience was fine. I requested for the 16-foot container and it was clean. The drivers were fine and friendly. We live in a gated community so I had to call them in and they notified me when they were coming to pick up the pod. I would recommend PODS.

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    Reviewed April 21, 2018

    PODS does climate-controlled storage and moves to the new locations. We got one 12-foot and four 16-foot containers from them which came fairly clean, undamaged and in pretty good shape. The driver was very good and pleasant too. I'd recommend PODS to friends.

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    Customer ServiceMovers

    Reviewed April 20, 2018

    We hired PODS during our move because of their service over the phone. I booked over the phone and I spoke with three or four different people and they were excellent. I got a 16-footer container and it was right to the edge. There was no extra room there but it was clean. And the drivers were all excellent. Everyone seems to be professional and the timing of it was terrific. The whole experience was very satisfying.

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    Sales & MarketingMovers

    Reviewed April 20, 2018

    I needed moving services from PODS. I saw their advertisement on television and it looked like they fitted what I needed. The representatives were very professional and I'm well-satisfied with them. I initially booked with PODS on the phone. I asked for their largest container and it was big enough for all of my things. Everything was perfect. It was fine, clean, and ready to go. Everybody that I dealt with there, including the drivers, were very professional and nice. I was very satisfied with PODS.

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    Customer ServicePriceMoversPunctuality & Speed

    Reviewed April 20, 2018

    When I moved across the country the first time, I swore I'd never do that again by myself. We went online and compared all the choices that we had. I reached out through the website, got the number and called. PODS had a good price and also, the size of the pod and the delivery time were what we needed. I went back and set up the account online. Everything was done verbally over the phone. Once all that was done and settled, I went online and set up my log-in and my account. I would be able to see everything from there. The reps were very good, helpful and explained everything very well. When I had questions, they were able to answer them in a concise way so I could understand it.

    We got a container that was like two or three bedrooms. It was very clean and didn't smell so I was okay with putting my stuff in it. At one-point, I was saying to my husband we needed to order another one and see how fast they could get it here because there's no way it's all going to fit, but we had some amazing puzzle people. And there's always a bit of room at the end that's got odd spaces and they were able to get it all in.

    With the dispatch, there was a bit of confusion as to where I wanted it dropped off and they went to the wrong place. The guy called me and said he didn't see anybody because I had told him that I would be there and so, he called and I said it was the wrong place. I gave him the address again. Nevertheless, the drivers were very good and were very professional. We have never seen them how they got the PODS off the truck so I was videotaping it on my phone so my kids could see how it works. It was a neat thing to see. The guy was very understanding, jovial and we had a good interaction.

    We had to use a storage center for climate control which PODS doesn't offer. After they dropped the pod off at the final destination and we unloaded, they came back, picked it up quickly. The drop off was really good. I told some people who were talking about moving and storing that if they want to do it themselves, PODS did a great job for me and I didn't have any problems with them.

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    Movers

    Reviewed April 19, 2018

    I booked PODS over the phone for their moving and storage services. The rep was professional and courteous, and it was good talking to him. The customer support was there. I requested a 16-foot container and it was clean and in good shape when I got it. The drivers dropped it off at one house and then delivered to the other house and picked it up. Everything went well. They did what they said they were gonna do and it was a good experience. It's really convenient with PODS because you won't need to load and unload at a storage unit since everything would be brought right to your door. I'd do it again.

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    Customer ServiceMovers

    Reviewed April 19, 2018

    We’ve used PODS before and had a really good experience. We went with them again and booked over the phone because for what we were trying to do, the online booking would not allow us to actually complete the process. Both people I spoke to were very knowledgeable about the PODS’ process and what had to be done. They even reminded us that at the place we were moving to, there’s a law in place about how long you can have a pod sitting on the street.

    We got two 16-foot pods and they are two different types. One of our pods was the older timber frame type and the other one was the newer metal frame type. There were good features in both of them. The metal frame one is really nice, but the tie down positions are different because of the way the framing is set up. I like the old tied down position better.

    The driver was an artist. He was great. There was a dumpster enclosure at one end of the parking lot in Chicago where we moved from. It was difficult to maneuver in and out but he managed to get the pod close to where wanted it, although not exactly. I figured we just have to live with that, but he said to hang on. Then he used the truck itself to hold the pod into place sideways, in a way that I didn’t even know they could do. He said that the metal plate on top of the PODZILLA frame is used to push it, which was cool. He got it exactly where I wanted it to be despite it being complicated. And he maneuvered it around all the parked cars. It was very artistically done.

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    Customer ServicePriceMoversPunctuality & Speed

    Reviewed April 19, 2018

    I needed storage services and PODS was a name I had heard before so I started looking. I checked on pricing and I had heard that they were reliable. I booked online and it was very easy to do. All I did was log on to the website, register my information, and decide what size of the pod I wanted. I got an email saying that they had received my order and everything was on schedule. I requested for the 16-footer and it was in good condition. There were no dents on it and it was great. We weren’t home when they delivered it but the guy who delivered the container called in advance and let us know they were coming and gave us instruction how much room they would need. So, it was all set and ready for them to drop the pod. The same thing when they picked it up, we were ready for them to come and get it and store it for us, so everything worked really smoothly.

    When we had the pod dropped to unload, the customer service reps were very professional about it. The driver was really nice and very accommodating. We were just moving in and there was a tree that was hanging over the driveway where we were trying to put the pod in. He had to do a bit of creative maneuvering, but he got it in there without damaging the tree or the pod. He did a great job and I was impressed.

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    Damage

    Reviewed April 18, 2018

    I booked with PODS online and it was easy. I had two of the big pods. I said that’s what I needed but they said I needed another one, so we had to get a 7-foot container as well. When the containers were unloaded at the house, I was impressed because a guy was sweeping them out. I had brand-new furniture in my kitchen, my dining room, and my living room, and I had a wardrobe. I told them over and over that wardrobe was heavy. But it was so scratched and damaged, and so were my nightstands. My wardrobe was awful and needs to be totally refinished. I had a substantial hole punched in my new leather chair too. I had a new bunk bed and a whole chunk of wood is gone. My furniture was so destroyed.

    I filed a complaint and after I filled out the stupid form and sent them about 15 pictures, they mostly said, “You can get $250.” I still can’t find all of my stuff and I had to watch it stolen. It was the people that loaded it but I didn’t report that. I know I’m not going to get any money back and $250 is nothing with all the damage but my hope is that PODS will document that and not hire those two guys again. For some reason, they had to take the pods to the pod place in Garland and put my stuff into different containers. So, it could also be the people that unloaded my stuff and put them into the pods in Garland. I don’t have a problem with PODS but I think it was with the hired helpers. And I also said I need three guys and they only sent two. Still, PODS did everything they said they were going to do. My stuff was picked up and delivered when they said.

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    Customer ServiceMovers

    Reviewed April 18, 2018

    I hired PODS for moving and storage. I started booking online and I couldn’t really get my questions all answered so I ended up calling. The persons I talked to over the phone were very helpful and the container I got was big and clean. Plus the driver was very pleasant. We had a container dropped off and picked up and then dropped off again and picked up. So all those four times, we weren’t always around when they came but they always called and let us know that they were coming. Everything was good. They didn’t have any problems. I would recommend them. Plus they were very reasonable price-wise.

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    Customer Service

    Reviewed April 18, 2018

    I used PODS a long time ago. More recently, I booked them over the phone for a moving service. My whole experience with the PODS representative was good and everything was perfect. The driver was great too. I’d tell a friend to give PODS a call and that it's good.

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    Customer ServiceMoversDamage

    Reviewed April 17, 2018

    The PODS rep was very nice and helpful. I was moving from California to Idaho and we got the 7-foot container which was a perfect fit for everything that we needed. When we had to get back to PODS because the apartment complex would not let the pod stay as long as we wanted it to, they went out of their way for us to accommodate the apartment complex. The drivers were very sweet and nice. They always called and let us know where they were at and showed up when they said they would. Nothing really got broken. Everything was perfect and I would recommend this company.

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    Customer ServicePunctuality & Speed

    Reviewed April 17, 2018

    I've used PODS for moving and storage. I got their big sized container and I received it in good condition. It was clean and sturdy. The driver who picked up my container was on time. He was great. Thereafter, I called them to reschedule the delivery because I had to keep it in storage for a while.

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    Customer ServicePriceMovers

    Reviewed April 17, 2018

    I booked PODS over the phone and their rep was a little pushy but okay. I liked their price and I requested for the largest container they had. I had more stuff that I can put in but it was good. The container was clean. Also, their drivers were excellent. They put the container right where I wanted without a problem. Last month though, I find out that I was charged again for some unknown reason and I had called and they said they'd get back to me. The problem was taken care of but I don’t know why they started charging me again. There was no feedback on that.

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    Customer ServiceMoversDamage

    Reviewed April 16, 2018

    I was going through a divorce and I haven’t found a place to stay yet. Using PODS for the storage was convenient because I didn’t know where I was going to be living. Moreover, they gave me a free pick-up and delivery, which was good. I booked over the phone first and the rep was good. Then I was able to make adjustments online. The one that came and picked the pod up was really nice, very thorough, and knowledgeable. The one that dropped it off and put the pod in the driveway with my stuff was also very knowledgeable.

    It was that time of the year where it was all soggy. My grass was torn up on one side, but there was snow on the ground and I didn’t see. Now that the snow is off, I noticed that there are tire prints in the grass. The driver told me that was going to happen and he used those grates that keep the tires from digging in. He also told me to make sure I told the other driver to use it too. The driver that dropped the pod off used it because it was so messy and the driveway was so little. They couldn’t get down really close because of the tree. Both of the guys that I met were very concerned about that and made sure they didn’t do any damage to the tree.

    My bank card didn’t go through. I didn’t know I went over the mileage and I received a call from customer service telling me that I owe $53. They had tried to take the money out of my card, but they weren’t able to. That caught me off guard, but it might have been me. I asked her to send me an email and she was good at getting the issue resolved. I’m hoping I would never have to move again, but if I do, I’m sure I’ll probably use PODS again.

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    PriceMovers

    Reviewed April 16, 2018

    I needed storage services so I called PODS. I went with them because the pod could come to me and I could fill it up and then they could take it away. The people who I talked to were very accommodating. Also, the guy who owns or runs it and then the man that dropped them off were very nice. I had to go out a few times and anytime that I needed to get something out of the pod, they would bring and get it right away. They were very thoughtful in which way the door should open so it'd be easier for me to work. PODS was convenient. I would also love to use them for moving but they're so expensive. Still, the storage was a no-brainer if you got a lot of stuff.

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    Customer Service

    Reviewed April 15, 2018

    I rented the biggest POD to store stuff when I moved twice. It was sturdy, clean and handy. I booked it up online, but I was also talking to somebody. Then, they gave me the local number because they picked up from my area. Their reps were very, very good on the phone. Overall, my experience has been very good.

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    PriceMoversQuote AccuracyPacking

    Reviewed April 15, 2018

    We were relocating from South Carolina to Missouri. We knew that there was going to be a minimum of a three months gap before we would need our belongings again because the house was not gonna be ready until then. A moving company just doesn't have that type of capability at this time without having your items unpacked then repacked while you're not present. So with that we got PODS which we have used before. The cost of having a moving company move us would have been almost $10,000. With PODS it was a 10th of the cost.

    I booked online then I called to confirm everything over the phone. The container was massive. They had me try the door and gave me a few helpful tips as far as how to pack it. The driver put it where I wanted it, how I wanted it located so that I could still maintain the use of my driveway. If I hadn't known that somebody else had used it before me, I would think it was a brand new pod. I was able to pack it and I had full accessibility to it. They kept it in Charlotte where I could locate it. If I ever needed it, it was available to me. Then, when I was ready for it to be forwarded to Missouri, it was within 30 minutes of the home in Missouri. It just made it easy all the way around. They also provided labor to offload my things.

    PODS was so accommodating and gracious. The last month that I had them I only had the pod five days so they refunded me the month. That was a very nice thing and nobody told me about that in advance. When I called to the pick-up the pods, the young girl on the phone told me that instead of getting it on a Tuesday, if they got in there on Monday I would be refunded the whole month's charge. Everything went so smoothly that we really didn't have any problems at all.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed April 15, 2018

    We chose PODS so that we didn’t have to unpack once we got to the new location. We wanted to pack and unpack at our convenience versus having the moving truck show up. I booked over the phone and the person was helpful. Once we got the first pod, he gave us the recommendation that the 7-footer was not going to be adequate and that we had to order another 16-footer. We ended up with two 16-footers and they were in good condition. They arrived very quickly and we placed them wherever we wanted. The drivers were very friendly and helpful. They tried to do as much as they could with the space we had. They'd say, “We'll be there between 10:00 and 2:00,” but they were always there at the early end of the timeframe.

    However, we got a little conflicting information. Since we had two pods that were delivered different dates, the first time PODS called, I asked them if I could receive pod 1 or pod 2. They said, “It doesn’t matter as long as you get one returned by such and such dates.” But when I asked it the second time, they said, “No. You have to have pod 1 returned first and pod 2 would have to come after pod 1 unless you wanted to pay for another month.” I didn’t really want to do that, but it worked out okay.

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    Customer ServiceMovers

    Reviewed April 15, 2018

    I needed storing and moving services and to do what we wanted to do, there weren’t many options. We're a bookstore and we had a special event that was not in the store. It was in a square in the city and we had to receive the books inside the pod because there were a ton of them. We've used PODS before and had a good experience with them in the past. They have good rates. The PODS people moved the pod to the square for the event and then back to the store, so we can reconcile. Then we emptied the pod, and then they shipped it back. The event had weird hours, so we booked the pods online a little, then we had to talk to somebody to confirm and go through the channels because we were not in the normal timeframe with deliveries.

    The representatives were okay but not great. We got multiple answers from different people. We were promised things in February which didn't happen. They promised us that moving would be at certain times. Then the day before the event, they said that they never promised anything and that they’ve never done it before. But they’ve done it 10 years in a row, so they were completely lying. The guy that did it that time was the same guy that has done it every time and after a whole bunch of issues, he said to our face that they’ve never done it before, so we were very unhappy about that. PODS backed the guy and they said that they don’t make promises even though they made a promise. They always have made a promise. Maybe we were a special instance, but they said that they don’t do what they always do. We called the CEO and he went in over their heads and got it done. We shouldn’t have had to do that.

    We used a large container that filled up a parking space. Their containers are all in good condition and what we had was a new one. The drivers were good overall, except the owner-operator, the local guy that dispatches, who was giving us the attitude that time. But he came around at the end and he was nice about it. But he was making claims that weren't true and making promises and then breaking them. It was a lot of work to get it done and it was dramatic because we had an event that weekend. We had to call the city of Savannah and get special permits at midnight the day before because they changed everything. It was inconvenient for a lot of people.

    The owner-operator called and he said that he was going to do it for us that time. He sounded like he was being forced to do it. He could’ve just done it. We had to complain so much, but he was okay in the end though. Unfortunately, we're going to use them again because no one else does it. We called several other places, but they don’t move. They just drop off to store and they don’t pick up the things when they're full.

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    Customer Service

    Reviewed April 15, 2018

    My experience with PODS was all good and I would tell a friend who might ask about them to just go right ahead. PODS was the first storage or moving company that we thought of and we didn't feel like checking around. I booked them over the phone, but we might have started online and the rep called. My interaction with the PODS rep was very good and I requested a big 16-foot container. The container was clean and although I could see wear and tear, it was fine. And I felt quite comfortable putting my belongings in the storage. The drivers who picked up the container called before he delivered it telling me he was going to deliver it. And then when he dropped it off, he called to say he accidentally put it on the incorrect side. But it was actually better where he put it so it was totally fine. We had the pod for about a month and then they picked it up.

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    Reviewed April 14, 2018

    We were doing both the moving and storing services from PODS. We've tried other companies before and I have seen PODS on the internet and it seemed like a better idea to me to try them out. With the storage included and somebody else coming and picking up the storage unit, instead of me having to drive a truck around, it was more appealing to me. I booked with them online and navigating thru their website was easy. It was very user-friendly, easy to get around, and I could book everything there. I didn't have to contact anybody other than talk to the driver. Everything went very smooth, from start to finish. The container was in great condition when it arrived and the drivers were awesome. The experience with PODS was good. I would use them again and would recommend it to friends.

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    Customer ServicePriceMoversQuote Accuracy

    Reviewed April 14, 2018

    We were getting our garage fixed up with some additional storage so we needed to clear the garage in order for that construction to happen. We shopped around and PODS was the most economical based on everything that needed to be done. I also looked at PACK-RAT, but there was something that made PODS easier to do than other services. While the cost was comparable, PODS was a little less and a little easier to set up.

    We booked PODS online and their online site was fairly easy to use. We requested for the midsized container. It wasn't the tiniest but it wasn't the biggest one either and it was the perfect size for everything that we needed. Everything was in tiptop shape. It was clean and it was easy to understand how to use. We had our own lock and it was cool. We weren't home when they picked it up or dropped off but it was great. I really appreciated that we didn't have to be home while it was dropped off or picked up because we're working and that makes it difficult. In terms of using it for onsite storage, PODS was great as well. However, they accidentally charged us for an additional month, so I called them and the reps were able to waive that and it was easy.

    Overall I would tell others that if they were looking to have an additional spot for their stuff while their storage space got worked on, PODS is easy and cost-efficient. Initially, part of my hope was that we could rent it for less than a month, but it turned out that a month was what we needed. Others can rent it month by month and it turns out that usually, that's what they need.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed April 14, 2018

    I had a good experience with PODS. I chose them for they had the most convenience over other companies. I started my booking online but I ended up doing it over the phone. Still, the pods were very good. We got two 16 feet containers and it was enough for our accommodation. One of the doors had a little bit of trouble with the lock but once the delivery guy came he was able to get it to close. Their drivers were very communicative and helpful. They've let me know ahead of time when they were going to arrive and when they were coming to pick up. The only thing I would think would just be the delivery time as far as location to location. We were moving and have to wait for a week to get our next one when we were only two hours away. That was kind of funny but all they said was they had to have five business days between pick up and delivery to those locations.

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    Customer Service

    Reviewed April 14, 2018

    I was fixing the house and I needed some stuff put into a pod. I booked PODS over the phone and my interaction with their rep was fine. The container that I got was fine too.

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    Customer ServiceMoversPacking

    Reviewed April 14, 2018

    We were moving so we had a storage unit for a couple of months with PODS. We chose them due to their reputation and the convenience of them dropping it off at the house and picking it back up. I booked online then one of their reps reached out via phone. The online experience was easy. They even had a place where I could tell them what direction I wanted the pod facing. The representatives were awesome. We requested for the 16-foot long container and it was a good size. It was packed to the hill, but it was good and we got everything in there. The drivers were awesome as well. They always called in advance and they said they were on their way out here. They always let me know that they got it picked up. Not only was the experience good, but the manager of the local location called me afterwards and checked in. He specifically called me and asked how things went and if they did well. PODS is a 5-star company as far as I’m concerned.

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    Reviewed April 13, 2018

    I got PODS for moving and storage. I chose them over other companies because it's convenient. Their website was pretty easy to use. You can order online in a couple of clicks. I requested for a 16-foot container and it was fine for what we needed. It was brand new and clean when it arrived. My items were secured inside.

    Their driver was good but they parked it too close to the house. They said they couldn’t move it because there was a car parked on the side and that they were busy and were shorthanded. Nevertheless, I would recommend PODS.

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    Price

    Reviewed April 13, 2018

    I used PODS for storage which I booked online. Their online booking was not difficult. And since it wasn't difficult for me, it would be a piece of cake for everybody else. I had them deliver the pod in my house while I was doing some construction so I could move stuff around in the house and then not have to move everything from the bedrooms out to the dens so that we could still function. I had it at the house for eight months.

    The way they delivered it was pretty cool and neat. The guy, just one person, lifted the pod up, put it over and rolled it into place. The container was in a decent condition when we received it. It didn’t leak and it didn’t have any holes in it. And that was all I cared about. It had a good appearance and it has PODS written all over it. But it might have been better if it was camouflage so nobody could see it. Also, locking the pod was a little bit difficult. It needed some pressure and tapping with a hammer and it went right into place. It was also expensive but it worked for me and it served its purpose. If I ever had to do it again, I would do the same thing. I would absolutely recommend PODS to a friend.

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    Customer ServicePacking

    Reviewed April 13, 2018

    It wasn’t a long move and I needed the extra time to pack up the house and PODS was recommended to me. I did the reservation online and ended up talking to a customer service rep first since I had to move. The closing was a moving target so I called at one point and I had a very good experience with that person. PODS dropped the container off, I put stuff in, they moved it and I unpacked it. It was a good experience.

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    Punctuality & Speed

    Reviewed April 13, 2018

    I needed the use of a storage container and with PODS, I like the ease of delivery of the pod to my location and their pick-up service when I was done. The process was very well-organized and efficient. I looked online to see how much we should pay. And I spoke to an individual when I was ready to go. He ordered it all up and they delivered it on time, on the day they said they would. When it was time for me to empty the pod out and to arrange for its pick-up once it was empty, that worked like a charm. I ended up having it on my premises for three months and then it disappeared when it was supposed to. It worked perfectly.

    The reps were all fine, and everything worked like clockwork. The container had some marks on the outside but it was fine. It was clean on the inside and it was perfectly secured with my lock on it. It was perfectly suited to the purpose. I would use PODS again for the same kind of purpose if it ever arose. And if anybody had a similar need, then I'd tell them it worked for me.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed April 13, 2018

    I like PODS and I didn't bother looking around. I booked online and over the phone as I called and confirmed things, and they were very receptive and they responded quickly. Their service was nice, clean and impressive. I happened to be there when the drivers picked the containers up and dropped them off. They were polite, professional and did a good job. They lined everything up and put it where I wanted it. However, I had a little glitch as far as understanding the billing and they were supposed to get back to me on that. I was billed for a couple of things that I didn’t order. But overall, I'm very pleased with them. I'd never used this service before but I've already recommended to other people.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedPacking

    Reviewed April 12, 2018

    I went online but PODS called to give me a quote for a move from California to Tennessee. The first price they quoted me was about $800 higher than the truck and then I hemmed and hawed about it so they lowered their price about $400. So, it was a good experience and I had no problem with the representatives. They answered all my questions and they told me when they were going to drop it off in my house in California, when they were going to pick it up and when it was going to be delivered to Tennessee. In Tennessee, they delivered it to a holding area and delivered it when I was ready to have it delivered so everything went real well.

    The 16-foot container I requested was in good condition and at first, we didn’t think we would fill it but we did. I’m not fully moved in yet because I haven’t retired yet so I’m going to rent a U-Haul trailer and haul the rest since there’s not much left. The guy who dropped the container off was helpful and told me how to pack or how to tie things down with the tie straps and stuff. The pick-up and delivery guys were nice and friendly. When I was done unloading it here in Tennessee. I called them up and told them they could pick it up and they said okay. I finished on a Friday but obviously, it's too late in the day to come back and get it. So the next Monday, they picked it up.

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    Customer Service

    Reviewed April 12, 2018

    I needed to move from Ohio to Texas and PODS was cheaper than doing it with U-Haul. I booked PODS online but went over the phone so that I could guarantee everything. Their rep was able to answer all my questions. We got the largest container, and I was rushed to get things into it because my husband had already moved down here so I was loading everything by myself. But it was my own fault because I was still trying to live in the house and pack. The drivers were fine. The one when we got in Texas had an easier time with our pod than the guy in Ohio because we were living on a busy street. So traffic was an issue for the guy in Ohio. But with the guy in Texas, we live in a cul-de-sac so it was nothing and everything moved fine.

    I went to the storage facility in Ohio one other time after the pod was down there after I’d gotten everything done to add more stuff to it and that was okay. The only thing that I didn’t like was that there was nobody out there and I wasn’t told that. I didn’t know where my pod was until I happened to look at the pod that was sitting there for me to find that it had my name on it. Still, I would recommend PODS. I actually recommended them to a person who was moving from Ohio to Las Vegas and she used PODS for that.

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    Movers

    Reviewed April 12, 2018

    We were moving from one location to another and we needed our stuff stored until our house was built. My husband did a little bit of research and decided that PODS' price and service were what we were looking for so he gave them a call. PODS dropped off a pod at our home. Their reps treated us well and we didn't have any issues with them at all. Their delivery people were polite. We walked out to see them and to say hello. The container didn't look dirty to me and we put our own lock on it. We got what we needed from them and everybody was professional. We would recommend PODS and I'd tell my friends to give them a call and see whether or not they're suitable for their needs.

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    Customer Service

    Reviewed April 12, 2018

    I needed storage services and PODS' prices were better than other companies, so I booked their services. I tried booking online after I finished over the phone and their claims rep was professional. I got their 12-foot container and it was clean.

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    Reviewed April 12, 2018

    I had to move to a new place, and there was a five-day difference between the date we sold the house and the date the new one would be ready. I heard from my friend that with PODS, we could move and could even store for months so that was really good. I did the booking on the phone and got a clean large size pod. I had sold some of my things and the pod's size was enough for whatever things were left. The rep I talked to was very good. Because it was my first time, he explained everything to me very well. We also had no problems after we used the pod. Everything was smooth. I really liked PODS' service. For my first time, I'm satisfied. I've already told my friends about them.

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    Customer ServiceMovers

    Reviewed April 11, 2018

    We went with PODS because of the one-month rental and the flexibility of not having to do things all at once. I tried to book them online and their website was user-friendly, but I had questions so I had to call on the phone and the rep was very polite. I tried to book it before my end month and something happened with the system. The computer didn't book it for that day and I had to have a refund for the recurring charges. But I didn't have to argue over it. It was easy and I got refunded right away. The 16 footer we got was big for what we had and we didn't even fill it, but it looked brand-new. Both of the drivers that picked up and dropped off were very nice. We even had a small chat while they were loading it up. It was a pleasant experience and I would recommend PODS.

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    Movers

    Reviewed April 11, 2018

    We had the storage service from PODS as well as the actual pod. We loaded up the pod and had it stored at their facility for a month. I booked online and then it was verified via phone call. The reps did well. The storage unit was clean and I felt secure that everything was good with it. The people who delivered and picked up the pod were all very professional, friendly, and helpful. So, it certainly helped with the experience. PODS is a safe, secure and convenient storage that makes it easy not to have to rent a truck or to worry about storage facilities. I had used PODS in the past, too, and so I went back to them.

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    Customer ServiceMovers

    Reviewed April 11, 2018

    We needed somewhere to store our goods because we really didn’t know for sure where we were going to when we moved and where our goods were going to go. We booked PODS over the phone and online and their rep was very helpful and our interaction was very positive. The online experience was very straightforward as well. The containers were very clean, in very good shape and watertight. Also, all the drivers were very professional and helpful. The driver that dropped everything off at the final destination was exceptional. We had a series of POD deliveries so we constantly kept requesting him because he was an excellent representative of the company. With PODS, it was everything it was supposed to be and everything worked out fine.

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    Customer ServiceMovers

    Reviewed April 11, 2018

    I needed a POD to make a move. I had a girlfriend that had just used them and I had a really small house so PODS seemed like a good answer for us. I booked them over the phone and the rep gave me all the pricing and how it worked and I picked out what I wanted. She was very knowledgeable. I got the largest POD. When I opened the thing up in the overhead door, it was just an empty hardwood floor. The drivers did a really good job of getting it out of here. We were in a really busy street so they had to get two guys out here to do it because someone has to stop the traffic while they back out. PODS called to make sure that everything was ready to pick up and that everything was fine. They were really good.

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    MoversPunctuality & Speed

    Reviewed April 11, 2018

    I had used PODS before and it was a pretty good experience then, so it made choosing them over other companies easy. We booked online this time and it was very simple to navigate their website. Also, we needed PODS' storing services and the container size we got worked out perfectly. I had a couple patch-ups on the container, but overall, it was in great condition when it was delivered. The driver was very friendly when he was dropping it off and we worked together on how to get it leveled a little bit. But he was a good guy. He was on time and he did a good job. There was no big deal cleaning the container out and having them pick it up without anybody. PODS was just very convenient. This has been my second time using PODS and both times were very good.

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    Reviewed April 10, 2018

    We needed a container for moving and storage and we didn't wanna pack the truck twice. We wanted to just pack it once and have it delivered to the new place. My husband booked PODS online. We got a 16-foot and it was absolutely perfect. We fit everything and it was sturdy and clean. The driver was great. It amazed me how he got the pod off the truck but I saw the machine and that was cool. We would recommend PODS although I would like to have the option of adding some straps to strap down a mattress or a dresser.

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    Customer Service

    Reviewed April 10, 2018

    We needed services from PODS both for moving and storing. I booked the services over the phone and the reps I dealt with were great. I dealt with the PODS rep who was in Florida when I set the account up and then I dealt with the local people from then on. My experience with PODS was good and I would highly recommend them.

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    Customer Service

    Reviewed April 10, 2018

    We needed moving and storage services and with PODS, we loaded our stuff as I wanted to load it. I went online and then they contacted me. The representative was great. I liked the way she talked and the way she always responded whenever I had a question. Also, both drivers were informative and they answered anything I asked them. Communication was great with everybody. They explained to me what they were doing.

    I got the largest container and I had enough room for some of my stuff. I thought I was going to be able to store everything in there but I couldn't. The one I had was sufficient, but I had a lot of other stuff and I still had to get a storage unit because I didn’t get everything out when I moved back here. Also, I had to contact customer service because I didn’t know the difference in what the pay was. I thought everything was included because I was trying to get it before the month was up and still had to pay the amount, and I didn’t get it before that month came in. And then, I found out that even though they took out for that month, I also had to pay when they brought it back. They explained it and I understood it, but I didn’t like it. Still, I would recommend PODS.

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    Customer ServicePunctuality & Speed

    Reviewed April 10, 2018

    I was trying to move from my residence to another but I would not be able to move out and move in without having to store something. PODS was portable because it's not locked in place, and it made moving much easier. I don't have to carry the pod over to a storage facility and put it in and then go get it and load it up again and take it to where I need it. I booked PODS over the phone and the reps were very helpful, kind, and polite.

    The driver remembered me when he came to pick up the pod and move it to the house that I was moving into. He was very nice and very much on time. I got either a 12-foot or a 16-foot container and the size was just perfect. The container was nice and clean. I wanted to put Diatomaceous Earth in first so that mice would not decide they would live there with half of my stuff in it. It is not poisonous and cockroaches don't like it, so I use it. Post-move, customer service canceled my automatic payment. Overall, my experience with PODS for moving and storing was very good and I have recommended them.

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    Customer ServiceMovers

    Reviewed April 10, 2018

    I got PODS for temporary storage. It’s the only one I knew that had container that you could park in the street for temporary storage. I booked the storage over the phone and the reps did what they’re supposed to do. I got the biggest storage and it was clean. Plus both drivers were very nice. When I called to have the pods picked up, the guy had to change the original plan and he did that. And that was fine. We’ve used PODS a couple times and we’ve been happy every time we’ve used them. PODS is a good thing to use. I’ve used them only twice but when I needed them, they were there.

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    Contract & Terms

    Reviewed April 9, 2018

    The worst service I’ve experienced in my 61 years. I scheduled a move from Tulare, CA to Athens, TN. PODS delivered the container to my Calif home as scheduled on 3/16, and picked it up, loaded on 3/23. On 4/4 when I contacted PODS to inquire why I hadn’t been contacted about the TN delivery my loaded POD was still setting in Fresno, CA being stored, it was never a storage agreement. They can now deliver to TN on 4/17, and I will have to have unloaded by 4/20 for no additional storage fees, but I return to Calif on 4/11. PODS had notified me they will review the incident in the next 30 days. I’ve advised POD they will give us until 4/30 with no fees as it will be only my daughter and son-in-law now and he is already working. They should have been gracious enough to offer that without me demanding it. DO NOT USE PODS for a move.

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    PricePunctuality & Speed

    Reviewed April 9, 2018

    I needed a storage container for a renovation and googled PODS and the price was right. Booking them online was pretty easy and simple. I got the 16-foot container and it was in a very clean condition when I got it. I wasn't there when the driver picked that up but it was pretty easy. I scheduled it, they came in and was gone. They absolutely met the expected timeframe. I'd recommend PODS.

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    Movers

    Reviewed April 9, 2018

    We used the PODS service back in February to temporarily store some things so we could get floors redone. I booked them over the phone. They were pretty polite. PODS was pretty helpful and got what we needed to do out of the way. It was really convenient and if something were to happen, we would use them again.

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    Customer Service

    Reviewed April 9, 2018

    My PODS experience was awesome all the way around from the first time I called them. We were moving out of our house and into a new house which wasn't going to be quite ready, so we had a pod delivered, then stored it on site and then redelivered to our new house. We got the middle-sized pod which we booked online, and their website was definitely good. The container's condition and cleanliness were excellent as well. I saw the PODS drivers three times and they were very friendly and knowledgeable.

    The only thing was when I called PODS because I needed the city ordinance, I talked to a rep about the delivery of the pod to our new house. The guy was very friendly and told me that according to the City of Sparks ordinance, I could store a pod on the street for 48 hours. However, when I called back, the lady I was able to talk to was not as friendly as the first rep and she told me otherwise. She said that I probably had to put the pod on my driveway because the ordinance says that I couldn't store it. I had confirmed the ordinance again in another way and we could keep it on there for 48 hours. I called back one other time and I talked to somebody else who said, "Yeah. It says right here. You can keep it there for 48 hours." Overall, I would highly recommend PODS and I'd use them again in a heartbeat. It was very convenient.

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    Customer Service

    Reviewed April 9, 2018

    I was needing moving and storage services and I saw PODS on Google. So, I called them and told them what I needed. They told me that they had certain sizes. I got three of their biggest containers, 8 x 16, and they were all clean. The drivers were professionals, and their customer service reps were good.

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    Customer ServicePriceMoversQuote AccuracyPacking

    Reviewed April 9, 2018

    I called PODS to get quotes and then I also did some research online. I also had to call to get my PIN reactivated because I forget or lose it. PODS was able to go where we needed to and they have the best price for an out-of-state move. We went from Maryland to Ohio. The reps who I spoke with were professional. I never had any issues with not getting the information I needed. I had originally requested a smaller container but they're more for an out-of-state move. It's better that I had the big one because I still had to leave stuff behind. The pod I got looked brand new. However, I was a little worried because it didn't seem like there were any straps in there but I was able to make it work. It looks like a spider web of ropes in the house.

    Also, they were exactly there when they said they were gonna be there and the same thing with the drop-off. The drivers were helpful as well. They made sure you put the mattresses in at the very end because we've had issues where it's being shipped. They gave us lots of nice tips to help us get them all packed. When we moved, we didn't have a location where it was going. It was easy to call them and let them know when we were actually ready. It was nice to be able to have it just stored and open-ended as we were moving without a house to go to yet. It could just be stored in Ohio but not necessarily have an exact place where it needed to be dropped off yet. We just told them when and where and that made it easy. We'll definitely use them again.

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    PriceMoversPunctuality & Speed

    Reviewed April 8, 2018

    I was moving from Pennsylvania to Virginia and I had seen PODS' advertisements. And the concept sounded good for what I was needing to do. I needed something that I could move stuff and load stuff because I didn’t have much help. I needed to set my own pace on that and load the stuff that was not as important plus furniture.

    And then as I would be moving out then I would get a U-Haul and put the rest of the stuff in that, and come on down, and then meet both down here and unload them. And that was exactly what happened with PODS. I did hire some people that they recommended or off in the website and they came out and did an outstanding job loading it up. And then we came down and my son-in-law had some friends down here. I was fortunate that I had five guys over helping me. And so we unloaded the whole thing very quickly in one day. And then, I already had a prearranged schedule for them to come out and pick up the pod which they did.

    I got the size 16 container. I wish it could have been another 8 feet longer but it was in perfect shape. It was clean. The door worked well. And the driver gave me a very helpful hand. One of the things that I had in there was a bedroom suite and he said to put the mattress, the last thing in. That way when the load shifts, I'd have some cushion to push back to get the door open.

    Both the drivers who delivered and picked up the pods were very good. I enjoyed talking with them and they were very proficient and professional. They got in, got their job and left. Everything was good. The whole thing cost me about $2,000. If you're prepared to spend that much money and have a house full of stuff go for it. Whoever invented PODS had a great idea.

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    MoversPunctuality & Speed

    Reviewed April 8, 2018

    PODS was good. I saw a lot of people use it and it was convenient. I needed them for storage and it was in my driveway -- it was the 7-foot one. It was decent, clean, and usable. I booked online and the website was easy to use. I also called them because I did have a question about my address. The person who dropped it off did it really early. He and the other guy were all nice. I also had problems with my HOA and so the PODS people were helpful with that.

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    Movers

    Reviewed April 8, 2018

    We needed services both for moving and storing and I see PODS everywhere around here. The PODS reps were awesome and the actual movers I have used twice were excellent. I hired movers in order to load up my pod and the pod was then picked up and they kept it at one of their facilities. And when I was ready to move into my new home, they came and dropped it off, and I had movers empty it. The container looked exactly the same as when I stored it. The locks and the tag that they put on it were still intact. I would highly recommend PODS. It's very convenient that they bring the pod to me to load it up and when I'm ready to unload it.

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    MoversPacking

    Reviewed April 8, 2018

    I was moving and I didn't want to drive because I had to fly over to get stuff packed up. Using PODS was a matter of convenience, so I called them and looked for some direction in terms of how big of a unit I needed. They were helpful with that, but I wish I could have gotten a bigger one. I wasn't there when they delivered the container to Texas but when it arrived, it was on backwards, so their warehouse worker dropped it in the middle of the street, turned it around, picked it up and delivered it. Then, he helped me make sure that I could get the door opened since it was tightly packed.

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    Customer ServiceMovers

    Reviewed April 8, 2018

    I needed a storage container for renovation and using PODS was the easiest option. I booked it over the phone and the rep was really nice. She knew what she was talking about. We had a 16-foot pod unit, which was clean inside and out, delivered to our driveway. The drivers were really nice and knowledgeable also. All of our stuff were nice and dry after the rains and they were actually how we put it in there. I would tell my friends to definitely do it with PODS.

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    Customer ServiceMovers

    Reviewed April 8, 2018

    PODS was the only company that I knew of that drops off the storage container. Also, you could just have it as long as you needed it, then store it, then drop it off again. So I got the largest one and had it delivered to Florida and loaded it. I got the largest container but it wasn't big enough. Some of my stuff went to my mom's pod. Nonetheless, it was fine and in good condition. The pod got transported to Tennessee and then we unloaded it. It was stored at Tennessee for about a month.

    All the drivers were patient and great. And, the customer service on the calls was wonderful. I had to call a number of times because we changed dates and we needed an extra pod and they were all wonderful. However, I had one problem. We read the tips and tricks on the website for how to pack but when the container arrived, it was so hard to open. We bungee cord everything in and there was just a mattress there, but the bungees got caught on the door.

    Because the door wouldn't roll down, you hold it down. But then when you try to hold the door up, the big fat roll that happens as the door rolls up gets caught on chair legs. There should be something that would reinforce customers that they could not stuff the container past a certain point and that the bungees would get caught on the side clips.

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    Customer ServiceMoversDamage

    Reviewed April 7, 2018

    I had moved and PODS stored the furniture for a couple of months. I figured it was easier to do it myself than pay someone to do it, and then PODS stored my things and just delivered it. Booking with them online and on the phone were both very reasonable and easy to do. I picked the biggest pod they had and I had two of them. They were clean and in good shape. PODS was good and nothing was damaged at all. I’ll tell friends to use them.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed April 7, 2018

    We used PODS for storing and moving, and they were great. We weren't sure exactly when we were moving and with PODS, we could pack the pod ourselves then have it shipped when we were ready. I booked over the phone and everybody in their customer service department was very pleasant to speak with, helpful and very friendly. They answered all of my questions and helped with everything. We had four of their large shipping containers and the drivers were really good too. They were very courteous and pleasant. There was one in California that was late but they were very helpful and they did a good job. I'd tell anyone interested to definitely use them.

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    Customer ServicePunctuality & Speed

    Reviewed April 7, 2018

    We needed onsite storage for a limited time so we booked a container from PODS over the phone. The rep I talked to was nice and it was a really fast interaction. The container's condition was good and we were able to use it just fine. The driver was very cooperative and he let me know if there was anything wrong. Everything went well with my experience with PODS and the only time we had to contact their customer service after using the pod was for pick-up. I'd definitely recommend them.

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    Customer Service

    Reviewed April 7, 2018

    My mom had passed away so we were getting the things out of her apartment that we wanted to keep and left her things until we had someplace to store everything. I went online and booked a 16-foot container with PODS. Their website was great and the container was fine. It was clean and I didn't have any problems or concerns with it. My husband was curious to see how they loaded and unloaded the pod which was neat. It was very good. They called on their way over and when they were coming to pick it up. We also liked the fact that we can keep the stuff here at home and typically back and forth to a storage unit. And it was a month to where we can get things organized and decide where things are gonna go and that's a good thing. Overall, we've had a great experience with PODS.

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    Movers

    Reviewed April 7, 2018

    PODS' website was really easy to use when I made my booking online. The 16-foot pod arrived in good condition and all the PODS guys we interacted with were excellent. The gentleman who dropped the pod off explained how to keep it locked it up and keep it safe, and he told me the best way to pack it. He asked me if I needed any extra supplies and answered any questions that I had. I kept the pod for about three weeks and then we moved. So there was a moving guy who picked it up and dropped it off. He made sure he put it in the right place, double-checked with me and my husband to make sure everything was all right. And then, the final guy who picked up it was awesome. He walked around with my husband, inspected it, picked it up and went on their way. I would recommend PODS.

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    Price

    Reviewed April 6, 2018

    This company is the worst. They don’t tell you prices in full! They misjudge how much can fit into a container causing you to have to order another one for an additional $1700. They forgot to send my second container and then still charged me for the monthly storage even though it wasn’t even sent. They make NO concessions to their customers and are completely inflexible! It is a FORTUNE! Do not use them!! Ever!

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    Customer ServiceContract & TermsMoversPunctuality & Speed

    Reviewed April 6, 2018

    I needed a container picked up, delivered, and stored. My buddy used PODS many years ago and was very happy with them. When I booked with PODS, it was a mix of online and over the phone because the online was a little confusing at that time. So I called them and I got the 16-foot container. It suited our needs just fine. Everything got put in the container and it sealed back up, so it was pretty easy. The customer service reps were great and fantastic. The driver who picked it up was awesome. They called beforehand and told me what time they were dropping it off. They were great to work with and very professional. They worked with me about where we wanted it, and they were prompt and timely.

    The only complaint I have is paying for the month no matter if you have it delivered two or 28 days after you make the payment. Five days after we made the payment for the month, we still got charged the $90 for the month and the delivery fee. But that was not a big deal. I would put that on me for not reading the whole contract and just made some assumptions.

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    Customer ServicePriceMoversPunctuality & Speed

    Reviewed April 6, 2018

    I liked PODS' price and they had a storage depot down here where I live. I booked them online but then I went over the phone because I had a couple of issues with what I was looking at. The lady on the phone was fantastic. She was direct to the point and had everything upfront about pricing. There were no hidden charges and she was pretty quick with all that stuff. I requested the 16-foot container but I actually thought that I could fit it in the 7, so I used the 7. I had to leave some stuff behind. The 16-footer was too big and I really wanted a 12-foot container, but they wouldn’t ship it across the state.

    The drivers were on time with the pickup and delivery and they were really nice guys. They were also courteous to me. I liked the way they acted and the way they took care of my property at home and my property here. I've told people to use PODS over anybody else because their pricing is really fair and honest, and it's cheaper than PACK-RAT. They're the best way to move from state to state or within the state because of the time period that you have compared to moving as a portion of a big 18-wheel truck. I had a couple of different options that I thought about, but in the end, PODS was the way to go.

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    Customer ServiceMovers

    Reviewed April 6, 2018

    I needed both moving and storage and I went with PODS for the fact that they would go where I needed them to go. Booking over the phone was nice because they could guide me through some of my questions, whereas online, I was having to try to figure the size all by myself. I got two 16s and they were fine and clean. The drivers gave me a half-hour warning and then a few minutes' warning, and it was both by text and by phone. They were great, and they worked with me ‘cause when we went to drop the containers here in Missouri, there wasn’t room for them the way I had ordered them. It was a good experience and I would do it again. PODS was helpful and they're a professional organization.

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    Movers

    Reviewed April 6, 2018

    I was moving and storing and I set up PODS' services over the phone. In the past, we've moved where we sold the house and then didn’t have the new house available for a few months. So, we had to move everything in the storage and then back out. With PODS, it was easier moving our stuff once in the storage and then unloading it. Everybody at PODS was very nice. We had to put a big house and we did two of the biggest containers they had. The containers were excellent.

    The drivers were great. I even sat and talked to one driver for quite a while. The pickup was pretty much when they were going to bill me, but when we were able to finally get into the new place, they told me there was a five-day grace period because otherwise, I was going to be scheduled the sooner. But I just left the payment on the same date and they refunded my money right away. I would definitely recommend PODS to anyone.

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    Customer ServicePacking

    Reviewed April 6, 2018

    I was visiting my son in Houston, Texas when my move was confirmed that I would be making it to Colorado. My son recommended PODS and he said that was the way that all of his friends had been going and that I should call. I was really pleased not only with the thoroughness of the phone call, I was also able to do everything over the phone including finding a date for my exact move. The gentleman that I dealt with on the phone said that people usually book these four months out. I called him at the end of January and it was three weeks later that I had a pod delivered to my house in North Carolina so it was very timely. And in my situation that was really great because things like this happen sometimes.

    The people at PODS were also polite and they communicated well with me. It was very convenient for me to have the pod there to pack at my convenience. However, they drove off the day that they picked up the pod empty at my destination and they drove off with the rented blankets that I had rented from another company. I called PODS about it the next day because I didn't get the message that they were coming to pick it up at the particular time they did. So, I hadn't had time to go out and get the two-dozen moving blankets.

    I was supposed to have returned those to the rental place and now the rental place has been bugging me to pay for them. I rented them but I was supposed to return them and I never heard back from PODS. That was about eight weeks ago. It was sometime towards the end of February that I called and I would have been more diligent about following up about it but I have never heard back from the rental place. That was a piece of unfinished business that PODS needed to communicate back with me about either they couldn't find the blankets or something.

    But I would recommend PODS. I have been telling people that it was how I moved and how convenient it was to be able to pack it myself and to pack it in stages instead of tripping over boxes in the house that you packed and waiting for a moving person to come on the move day. It was much less stressful and we were satisfied with PODS.

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    Customer ServiceMoversPacking

    Reviewed April 6, 2018

    I like the fact that I could pack by myself so I used PODS for both storage and moving across the country. I booked over the phone and the interaction with the reps was wonderful. They were very professional, knowledgeable and friendly. I got the biggest pod, which was the perfect size and it was really clean when I first got it. The driver was a little upset though because I wanted it facing the house instead of facing the garage, but he accommodated it. The only problem was when I moved out to San Diego, there was no place to park the pod so I ended up getting a budget rent a car and emptying the pod at the PODS place. Nevertheless, it was a really good experience.

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    Customer ServiceMovers

    Reviewed April 5, 2018

    We moved from one house to another. I used google and found PODS. They were convenient because the move was going to be done in Hawaii. I called them and their reps were very helpful. We used the medium-sized container, which could fit four beds. I received a call before they came over to deliver it and then when they were coming to pick it up when we were done. In addition, they were nice and kind. PODS met all my needs and I'd tell friends that they should inquire about using the service of PODS.

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    PriceMoversQuote Accuracy

    Reviewed April 5, 2018

    If you need a pickup and storage, use PODS. They’re very good and everything in my experience was positive. I looked online first and then I talked to them on the phone. The representative was pretty good and the cost was reasonable. My experience in the drop-off was good too. The driver put the container where I wanted it. I got the biggest size to use for storage and everything fit.

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    Reviewed April 5, 2018

    My PODS experience was wonderful. I started online and I ended up talking with one of their representative from Florida. It was a good interaction. They seemed to be quite up on it. I used a 12 footer container to move. It was well made and the driver made sure that it was level and it was easy to access, to enter and close down. He found me where I was and he found me where I had moved to.

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    Reviewed April 5, 2018

    The mobility part of PODS is pretty cool. I got their 16-foot container for storage at 200 a month. The container looked good and it was clean when I received it. But I wished it was bigger. We set a time and they called prior to the pick up. PODS was helpful and the drivers who picked up the container were nice.

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    Customer ServicePacking

    Reviewed April 5, 2018

    The date of my exact move wasn't 100%. And with PODS, I could take my time in packing and loading. I called on the phone to book, and the representative at PODS was fine. I requested for a 16-foot container, which I thought was going to be enough because it was the largest size. But it ended not being, so I needed just a little more. I had a shed and then I reordered a small one. I stored them at my house for almost a month. The container was clean on the inside. The top part though had a little poop there. I also got a little worried because we had a little snow in the course of that and a little water got in. I piled four bags of clothes close to the top to pack it as much as I could. And when I unloaded my clothes in the bag, there were three bags that were wet. Other than that, everything worked out as I thought it would. And the driver was very pleasant, too.

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    Reviewed April 4, 2018

    I did a move for a three to four bedroom house. I like the convenience of PODS and we had people that have done it before so I used them. I booked online and that process was really easy, it didn't take very long. And the pod was in good condition when I received it. I'd tell others to do their move with PODS too.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed April 4, 2018

    We rented a POD in Texas and it was delivered there and we overtime, filled it up and moved to Tennessee and unloaded it. PODS had two sizes available and we got the larger one. It was clean and sturdy. The belongings were protected and I didn’t see any evidence of rain or moisture getting in. I was happy with it and the guys were good about being on time on the day they picked it up both in Texas and delivered in Tennessee. It stayed in the Tennessee property for about a month, then they came and got it but they came when we asked them. The interaction with the drivers was good. They called ahead of time and they were there when they said they would be.

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    Customer ServicePriceMoversQuote Accuracy

    Reviewed April 4, 2018

    I have a dispute filed against PODS with my bank. There was supposed to be a 10% discount offered when we initiated the contract in January. And at the end, they didn't give it. And I had spoken with many people over many calls and many hours and got a call back in February from a supervisor assuring me the 10% would be applied. And after several calls, and getting the supervisor, another 30 days went by and I still got the full charge, in fact, even higher. So there was no 10% discount. It was really bad.

    I was moving and I checked into PODS. Their ad caught my eye and two of our neighbors had used it, too. I tried to book with PODS online and it said it wouldn't look up my quote. And then at the end of all of it, they told me I had to call in. We ordered the largest container first, and then we ordered the second smaller one for a later date. I would've liked the bigger one to be a little bit bigger. But it wasn't horrible and it was clean. And also, the driver was uniformed and very polite and was very mindful of where they were driving and placing it. The service was good overall, but the phone part was not so good and the billing went awry.

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    Reviewed April 4, 2018

    I got PODS for storage and it was easy to use. But the door of the pod didn't work very well. It wasn't shutting and it was hard to lock. I had to hammer it. But the driver was a good guy and overall I was satisfied with everything.

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyPunctuality & Speed

    Reviewed April 4, 2018

    We were familiar with the name PODS and we rented a pod from them. We went with the big 16-foot, five-room container. We kept it for about three months and then I needed it moved to a new location. I did all the booking online. It was very simple and accurate. They came when they said they would come and they charged me what they said they would charge.

    Someone from PODS called and they wanted to bring the pod a day early, which turned out to be fantastic. So I got a call from the office as the drivers always called to confirm when they were coming. I got email and texts about next appointments and things that I had booked, but mostly, my phone contact was just confirmation. I had great interactions with those drivers. They were friendly and they did what they said they were going to do. It was a tight squeeze at one place, yet nobody was complaining about it. They were very conscientious workers.

    PODS is doing a great job. Now, when people move and they say, “How did you do it?” I'd say, “I used PODS. I was very happy.” That’s advertising they can't buy. If PODS keeps doing a good job, they’ll get word of mouth. PODS is recognizable enough if you drive around. Their logo is very simple, and it catches your eye when you're driving around and see who's using them. PODS is on the right track. However, they're not terribly affordable to everybody. They have the name recognition but I probably could have paid a little less. But I was handling 30 years worth of my stuff so I wanted to make sure that the container was in good shape. That may not be what everyone else can do but certainly for the service we got, and I knew up front what it was going to cost me, I was very satisfied. PODS might be out of your price range but if you can swing it they're worth it.

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    Customer Service

    Reviewed April 3, 2018

    I had such a wonderful experience with PODS. I was having some work done on my home and I wanted the convenience of the pod being dropped off at my house and keeping everything close in my driveway. I booked this 12-foot pod online and it was extremely easy. I was provided a quote beforehand so I knew exactly how much the cost associated was gonna be with the delivery and then monthly. Everything was laid out and very easy to follow.

    When the pod arrived, it was in great shape. I had it in my driveway for two months and it bore the elements extremely well. There was no leaking and all my contents were fine. The driver had also placed the container at a very safe spot and it wasn't too close to the roof. The driver was excellent too, and the communication was great. We actually had a U-Haul in the driveway at the time of the drop-off so my husband spoke to the driver to let him know that my husband would move it out. The pick-up was seamless too. I placed the order and they picked it up. I would never even have known the pod was there. If I ever need storage in the future, I would definitely return to PODS.

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    Contract & TermsPriceMovers

    Reviewed April 3, 2018

    I started booking with PODS online and then I did it via phone. They had me accept their terms online and then you can also get in and change pick up and delivery date there. You don't have to be on hold. With PODS, there is the ease of not having to do anything. I rented the unit when moving and we just had to fill it. They did everything as far as dropping it off, picking it up and moving it. I would definitely recommend them to a friend.

    I got the biggest container they had and it worked fine for us. We didn't have a whole lot of extra space to be worried about our stuff moving around. They were really nice too. The weather did not play in our favor as far as the pick-up but they didn't charge me for them not being able to pick up because of the soft ground. The guy who came to drop it off at the new house was also very nice. The experience was extremely convenient and as far as the money, it would have been the same as getting a U-Haul and then having to drive it back.

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    Reviewed April 3, 2018

    We’re doing a home renovation so I needed a pod for about month. I’m in real estate and a couple of my clients have used PODS and really enjoyed it. So I went with PODS. We got a 16-foot container and it was clean and ready to go. Terry, the gentleman who delivered it was super nice and I really enjoyed speaking with him. He was awesome and easy going and we talked about other stuff as well. I would definitely use PODS again. They met their timelines when they were gonna deliver and pick up.

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    Movers

    Reviewed April 3, 2018

    We used PODS before and we were happy with their service. We used them again when we were moving and I booked the pod online. There were a couple things that were a little confusing like how to do the placement and move that around. I thought I could drag it and click but it wasn’t like that. I just had to pick one of the three. Other than that, everything was fine. They were very user friendly and we really appreciated their service.

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    Customer ServiceMovers

    Reviewed April 3, 2018

    We looked up PODS on the internet and it had some really good reviews so we booked for both moving and storage. I could not book online the date that I wanted it in Boise, so I had to call the 800 number. They said at that time there was something wrong with the website. A PODS rep was able to help and they took care of it. They asked me when I wanted the pod moved to Boise and I gave them a date, and everything was great. And when the pod was delivered, I had somebody call me and say that they're an hour away and they wanted to let me know that they were going to be dropping off. The pod was there a day before my husband and I got there the last time.

    When I initially called to have them deliver it, they asked me how long I needed it. I said it would probably be three to four days, they gave us three and that was about right. When they came, they were really good and everything was neat and perfect. The way we initially got it was exactly the way he left the pod. We're going to need another pod and I was going to call to find out if I could get some sort of discount seeing how this will be the second one that I've booked. I had a really great experience using PODS and I've told family members and friends how convenient it was.

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    Punctuality & SpeedDamage

    Reviewed April 2, 2018

    When I needed to move, PODS came in with a good recommendation. A friend of ours used PODS two years ago and didn’t have any problems. I went online and booked a 16-foot container and we had it while we moved from Pennsylvania down to South-West Florida. It was the perfect size for us and it was clean. It also looked watertight and there was nothing to indicate that it was going to leak rain. The driver did a great job. He was very cautious, thorough and very concerned about how he was going to bring the container in and where he was going to drop it. It was excellent dealing with him. Plus, everything was right on schedule. We drove down and it was in the driveway when we got there, exactly when it was supposed to be. Nothing inside was damaged in the least. Everything worked out perfectly.

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    Customer ServiceMovers

    Reviewed April 2, 2018

    I called a very good friend that works up in Seattle and I went with PODS because of him. I booked PODS over the phone and I had outstanding communications with Kim, their rep here in St. Petersburg, Tampa. I got the 16-foot storage container and it was clean, sturdy, very well-maintained and there were no leaks. The guys that dropped it off and picked it up were very nice and communicative. They seemed to enjoy their job. In fact, both of them said they enjoy working for PODS.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed April 2, 2018

    My son-in-law had an experience with PODS when he moved into the same area that I was moving into. I also went online, checked out some services, and I decided that PODS was who I wanted to go with. I called them and everything was explained very nicely. I booked a large pod and it was in great condition when I got it. It stayed that way even through the storage and when I had them move it about three or four times so I could get things out of it as I moved into an apartment temporarily.

    Then I made the final move and when they landed the pod at its destination, it was contorted a little. I didn't know the exact reason why but it was very difficult to open and close the door. After I unloaded it, everything went back to normal. Then, when their rep came out to pick up the pod, it was pouring. But he had all the right equipment so he could proceed with it and everything went well. All in all, the deliveries and pick ups were very crisp and on time. My experience with PODS was what I expected and I was very satisfied with the results. I would recommend them.

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    Customer ServiceMovers

    Reviewed April 2, 2018

    We went with PODS for the convenience and we did both storage and moving with them. I started the booking process online and then, when I needed to make some changes to our scheduling, I did that over the phone. The reps that I spoke with were great and we got two of their biggest-size containers. We did not fill up the second one completely, so we probably could have saved down on that. But the containers were good and fairly clean. One was a little cleaner than the other but they were both satisfactory. The drivers were great and very professional and they would always call and make sure that we knew that they were on their way. Everything was good and we had no problems whatsoever. I would recommend PODS.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed April 2, 2018

    I booked my pod online and it was very convenient to order stuff. I got an email and a call afterwards to verify that my order was correct and their customer service

    pretty much answered my questions. I got a 16-foot container that was in real good condition and filled it up. Everything came at the time we wanted it and pick-up times were exact, so it was easy to do. The drivers were great. They called me when they were 30 minutes out going to the house during delivery and they put the pod exactly where we wanted it. If anyone asked about PODS, I would tell them that as far as storage, they would be the people to call.

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    Movers

    Reviewed April 1, 2018

    I needed storage then moving services and somebody said, "Oh, you're gonna need a pod." That was what I did and I was lucky to get PODS. My experience was very good and I would recommend them. I looked them up online initially and then I called the number. My interactions with their representatives were very good, easy and friendly. They were also very thorough. They told me how I could do it and what to expect, and it went away they said. The 16-foot pod was big enough but I found a little leak in the back corner on the left when it rained. It wasn't an issue though because what got damp was something that I could wash and dry. That aside, the drivers were absolutely wonderful. I was amazed at how the pod was off-loaded then loaded on again and driven down to Florida, off-loaded and put exactly where I wanted it. Both of them were friendly and very skilled.

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    Customer ServicePricePunctuality & Speed

    Reviewed April 1, 2018

    PODS had the best price and it was very easy booking the moving and storage services online. I got the biggest container but I underestimated the things I have and I could have used two. When they picked the container up, they called to tell me they were coming. Then during the delivery, the driver called me to ask if he could put the container somewhere else because he was afraid he'd hurt the newly poured driveway, which was nice. PODS made the experience quick and easy and it's well worth a couple of extra bucks to only have to move stuff once as opposed to multiple times.

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    MoversDamage

    Reviewed April 1, 2018

    We got a storage from PODS to store our household items while we were having our house built. All I had to do is load our stuff once and then PODS would take it away, hold it for us and then bring it back to our residence. That was the easiest and most cost-effective way we could do it. It was so much nicer than having to unload it into a storage and go to your storage and unload it and let it set there for two or three months or how long you need it there and then have to load it back up. Our things were taken care of perfectly by PODS. Nothing was damaged.

    I went online to book but then I end up calling and talking to somebody because we had to change dates. They were was awesome. It all worked out just perfect. The people were here when they were supposed to be here to bring it, to take it and to bring it back to us so it worked great. We got 16 footer container. We needed a larger one but we end up just getting a small storage to put garage items then. We could have done like maybe two smaller ones instead of a single large one. But it was nice and clean. Everything was awesome. Plus the drivers who picked up the container was so nice and worked with us to put it exactly where we wanted it. I'll definitely use PODS again and would recommend it.

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    Customer Service

    Reviewed April 1, 2018

    We've used PODS for storage. I’ve seen them multiple times in my area so I felt comfortable with them. Moreover, I've never heard anything negative about them. I booked over the phone and the rep was really good. We stored three rooms: a living room, a dining room, and a family room. Based on what I needed, she recommended a container and it was the perfect size. Moreover, it was clean. I was very particular and it didn't bug me looking at it in my driveway for a few months. It was a smooth transaction after the pickup. The rep prorated it. We turned it in two days into the next billing thing, and they didn't make us pay for that month. I would encourage friends to use PODS.

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    Customer Service

    Reviewed April 1, 2018

    I went with PODS for the convenience of their delivery and the fact that they could store it at the final destination. I started online and then they called me on the phone to confirm everything. The rep was wonderful and very helpful. We got their largest size container and though we needed something bigger, it was good. The driver that dropped it off was really nice. He explained everything and told me about the video on how to secure all of the packages inside. He was very pleasant to work with.

    We moved my mother from one place to another and we were trying to figure out where she was going to move to. We had to reschedule, and I talked to PODS about being able to bring it to a condo and leaving it. We finally decided to put it into a storage unit, and because they couldn’t leave it overnight at the storage place, we went ahead and picked everything up from the storage place and unloaded it there into a truck. But every time we called and spoke to anybody, they were very easy to work with. I would totally recommend using PODS for anything.

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    Movers

    Reviewed March 31, 2018

    PODS brought the container and put it where we wanted and leveled it up and then, they came and got it when we were finished with it. We had two different guys and they were both knowledgeable and knew what they were doing. They operated the equipment very well and took it away. We got the 16-foot container, and we filled it up. It didn’t leak and it was clean. We had a great experience with PODS. They’re reliable. And I'd tell my friends to call them.

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    Customer ServicePriceMovers

    Reviewed March 31, 2018

    The quotes that we received from PODS were very reasonable and the communication was excellent and we really appreciated that. We had a single container and it looks great. The drivers were very courteous and sweet. We have two young girls and one of them especially was very interested and the drivers let us stand back and watch. They did a good job. They treated us like people and that was really important and we’re grateful for them for doing that.

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    Reviewed March 31, 2018

    We got one of PODS’ storage boxes to move from State to State. I liked the convenience of it so I booked online and the process was easy. I got the biggest container and it was clean. Everything was good.

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    PriceDamage

    Reviewed March 31, 2018

    I moved my mother into assisted living after she had some medical issues and mental problems. I needed her in some place where she was taken care of because she wasn't eating, getting up, getting dressed or bathing. At that time, I needed something to put all the things she didn't want to get rid of. My mom's condo had been sold so I emptied a lot of her stuff into my garage as there was no other place in my home. PODS was the first company that came to mind. A friend of mine had used a pod to move from Baltimore to Seattle a number of years ago and she was very pleased with the company.

    So, I looked up PODS online and called them. Their representatives were fine but unfortunately, they didn't have the smallest pod available. I wanted to get a smaller one but I was under time constraints. I needed to finish emptying my mom's condo so I didn't have time to wait for the smallest pod to become available. Still, the representatives were very helpful and they explained everything. However, they didn't explain the pickup fee and the fact that they would not be refunding the last half of the month if I would be having the stuff picked up and moved out in the middle of the month. Despite this, I needed the pod and I was in a hurry. I ended up with the seven-foot pod. Had I had the smaller pod, I could have packed it a little tighter. And so, my mom's stuff was spread out all over the floor of the container. I stacked the boxes against the back wall but the whole middle part of the pod was open. I could pull the snow blower or lawn mower into it. The pod was really too big and I didn't need the extra three feet.

    The drivers who dropped off the container and picked it up were great. We're back a driveway from the street and we share the driveway with four other houses. We all have an emergency turnaround area off that driveway. That's where I had the POD parked, where it wasn't blocking the garages. The drop-off guy kept maneuvering until he had it in as tight as he could get but still get his equipment out. On the other hand, the pickup driver came, got the pod and left. I heard him outside and saw the truck but didn't see him so we didn't have any contact.

    However, I didn't get the pod emptied as quickly as I would have liked to. After I got the pod, my mom was still alive for two years plus. Then, after she passed, I had the pod emptied within 6 months. So, it was almost three years worth of keeping her stuff and paying for the storage. At $160 a month, PODS service was a little costly. Over the course of three years, I paid for three PODS to be built. There was also a pick-up fee and a drop-off on top of the $160. I cannot help it that I live in Catonsville and that PODS place is in White Marsh. That added another $100 to the total bill over three years. Moreover, I paid for the entire last month but even though I had the pod picked up and moved out in the middle of the month, I didn't get a rebate of that payment.

    I advise people to figure out how long you're going to need the pod. I can get a 12 by 12 storage unit for $20 a month and I climate controlled one for $50 a month. I could have kept my mom's stuff in that type of unit for 10 years with what I paid for the pods. Still, using it was very worthwhile. It was my fault that I had it so long and lost that much money.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed March 31, 2018

    PODS made it easy transitioning from selling a home and buying one, which is always challenging to get done. I liked the convenience and that I could select the date when the pod would be dropped off, picked up, and redelivered to the new house. I booked it over the internet and I had some significant issues with their online platform. Their system wasn’t working so I ended up having to talk to somebody in person. But I also had issues when I talked to them on the phone as somehow the wires got crossed. The pod was set to be dropped off and picked up a couple days after I booked it since we were in escrow and we had to move out of our home. But when I called them to double check the pick-up date, the lady was told me that it was never scheduled that way.

    Apparently, when I did the order online, the person didn’t put that in that they needed to pick the pod back up. Instead, they put that in that it was being stored on site. So, I had to call back and tell them that that was incorrect. I would not have scheduled that because we needed to be out of the house in four days. In the end, they were able to pick it up. Then, there was an issue again where I had to call them once more and file another complaint because they messed up the pick-up date. They couldn’t pick up the pod on the day that I needed them to pick it up and that they couldn't do it until the following month. So they billed me for a second month. But they gave me a claim number and told me they were going to reimburse me for the double charge. Right now, we moved into a new house, it’s super hectic, and I don’t know if they credited me the $400. If they didn’t, then I’ve got another large issue with them.

    Other than that, the container was clean and great. The driver was also on time, professional, and really good. We had an overhanging tree in the neighborhood that we lived in in Sacramento and he was able to navigate that. He didn't mess up the house, the driveway, or the landscape. All-in-all, everything worked out. Whenever you have people involved, there can be errors. But the ones I encountered was more on the computer and scheduling side.

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    Customer ServiceMoversPunctuality & SpeedDamage

    Reviewed March 30, 2018

    We were moving a long distance and I had hired movers but they weren’t able to get everything that I needed to move. They were bad movers. And so I hired PODS to get the rest of the stuff from my house to move it from Boston to Georgia. The whole process was incredibly simple and easy, and based on what the movers were like, I was worried that the pod thing would go as twirly as the movers did, but it was the exact opposite, so everything was great. When I called PODS to pick the pod up to move it down to Georgia, they were on time and everything was incredibly accurate. The people I dealt with and talked to were incredibly professional and very nice. Also, when I had questions, I called and spoke to somebody and they were good about calling me back and reminding me of certain things both by e-mail and by a phone call. I really appreciate that because, in the process of moving, we didn’t have internet for a little bit.

    The pod that we got was big enough to put all my stuff in. I was concerned about it first because I had to put a treadmill in there and an elliptical machine and a bunch of other stuff. I wasn't sure it was going to be big enough but I didn’t really have much of a choice. We got the seven-foot pod. And I was able to put everything in there without any issues at all. As a matter of fact, when everything got to our place in Georgia, I just kept my fingers crossed because our movers lost and broke a lot of stuff and when we used PODS, nothing was broken. Everything looked just like it was when I put it in there so I was very pleased. If I was ever going to do anything again for either storage or moving, I would definitely use PODS. And I would highly recommend it.

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    Customer ServiceMoversPacking

    Reviewed March 30, 2018

    I used PODS because it's a cute name and I have seen other people using them. They do a good job of making them look nice and they're typically very clean-looking boxes. When it was time, I called and took it from there. We had the pod for 11 months. We moved and we put about half of our stuff in a pod and we took the other half to a place that we rented for 11 months while our new house was being built. And when the house was built and finished, PODS delivered the container to the driveway and we took it from there. The follow-up and timeliness were good. Everything went very smoothly. The container seemed to be very sturdy and very good in all respects.

    However, I had a problem getting the door to roll up when it was delivered the second time for unloading purposes. They delivered it and we didn’t even bother to try and open the door, but the guy had left and I couldn’t get it open. It would go up about a foot and a half and just stop. But I forgot that there was something hanging it up and we got that taken care of.

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    Customer ServiceDamage

    Reviewed March 30, 2018

    We needed to put items in storage for a couple of months while we planned our move and Herman booked PODS online. He ended up speaking to a rep but it was fine. We used a large and a small container but we should have used two large ones instead as we ran out of space. I didn't know they were going to be stacking the items, but the moving company explained that it was supposed to be that way. We were concerned about things getting damaged on the move, but we only had some minor things that were damaged. We followed up with the customer service for the second container and they accommodated us the best they could. Overall, we had a good experience with PODS. If we have to do it again, we probably would and I would tell friends that using PODS is a good idea.

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    Movers

    Reviewed March 29, 2018

    I needed to do both moving and storage and PODS seemed to have a better reputation. I did everything online and the process seemed pretty streamlined. It wasn't anything too difficult to navigate, and it was user-friendly and intuitive. We requested the three to four room sized container and it was perfect. It was also in great condition. The drivers were both very nice, courteous, kind and personable. Overall, it was a great experience and it made our move incredibly efficient and simplified.

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    Customer ServiceMovers

    Reviewed March 29, 2018

    I did some home renovation and someone recommended PODS to me. I needed them to bring me a storage container to store in things after I booked it online. The booking process was smooth since I looked it up and followed the instructions when I went online and contacted them. I got a mid-size container, which was enough for about 3 rooms of furniture. That was great. After they had come and I have finished using the container, I called them to pick it up and the customer service was all right. The drivers who came out and picked it were nice and very proficient. However, PODS was supposed to send me some refund but they have not followed-up on what they said. So, other than tracking them and keeping up with what they say because it may not necessarily be true, PODS was good in taking care of my needs.

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    Customer ServicePriceMoversPunctuality & SpeedDamage

    Reviewed March 29, 2018

    We needed to empty out a basement so we used a PODS to keep the content and went through it. We had another storage company but PODS was about $10 cheaper. Plus we live on top of a hill and they seemed to not have any trouble getting the container up the hill without pulling down our cable wire and the other company had trouble doing that.

    I booked with them over the phone and the reps were extremely friendly, knowledgeable and efficient. I was able to do things online afterwards. They gave me logins and even though I’m not good to these things online I was able to at least look at it and know that it was available. We got the largest 16 footer container and it did not have any dent. The only problem I had was it was very difficult to slide the thing and opening stuff. It may have been working properly but it wasn’t a very good design. It was kind of cheap. The idea was great but for an older person it was hard for me to open it. But the drivers were friendly, quick, knowledgeable and interesting. Hopefully I don’t ever have to but I would use them again because it seemed to be a clean company. The pod was a good size, was clean and you could see the outside sunshine come in from the top. So go ahead. Call them and do it.

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    Customer ServicePriceQuote AccuracyPunctuality & SpeedDamage

    Reviewed March 28, 2018

    We relocated from New York to Florida and we were selling the house, and of people that I’ve known that relocated from New York to Florida, it turned out that they picked the moving company, they picked up their furniture and all their belongings, and another company wound up delivering it, and a lot of stuff was broken and it was mixed up with other people’s stuff. I wasn’t happy with any moving company. But with PODS, we put our own lock on it, and we took our own lock off. We booked over the phone and got the largest container, which was a little tight, but we had enough room. The service was on time and I’m very happy with the whole service that was provided. We had a little issue with opening up the door since it was pretty much packed. My wife had called the driver and he said, “Okay, I’ll swing by”, because he was still in the area, and he came and helped us open up the door, which was very nice and very helpful.

    The only thing that was a little upsetting was that when I called, even just for an estimate on it, they put me through the whole entire ordeal and they wanted me to give them dates. We didn’t know we were going to sell the house, and I felt a little pressured by that. I also found out that it was more expensive than in the time that we moved, because we wanted to move in January, so I had a July and August that I originally had, and I gave them dates. Also, they wanted a credit card number but I said I wasn't sure what I wanted to do. But other than that, the service was wonderful. Everything worked out. We mention to others that it was a really good service and we were glad that we chose PODS rather than a moving company—that you lock it, they take it and they’ll hold on to it.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed March 28, 2018

    It's easy and convenient to move stuff with PODS. You're not really pressed for time and you're not rushing around. You don't have to do any kind of dragging at all. I don't know if it would be considered cheap by all means but you still have the expenditures renting the truck and doing a lot of other things. And one thing they do have which is cool is that they have people that will load that thing up for you and unload it if you won't want to do it. It's a very good concept with PODS. I've moved a few times and doing it with PODS has been the best and the smoothest way.

    I needed their service for moving but it ended up keeping the container in storage until I decided what day I wanted it to move forward. I did the booking over the phone and the sales people really knew their stuff. And every time I called, I almost got a different kind of person. But they all seemed to be very knowledgeable and professional about everything that they do. So, that was surprising in a way. They have two sizes and I got the bigger one. It got most of all the big main things and it worked out. And if I happened to do the first one, I could get an idea of what I got left if I would need another one. So, that's cool too.

    They dropped the container off and then I filled it up. Then, I set up a time for them to come back and get it like a day or two later. And that's exactly the way it worked. I would contact the customer service if I changed my mind about a certain delivery date. And then, it was cool that I hadn’t done any driving. Everything worked exactly as they said. And the driver was giving a heads up that they were on their way and would be here at a certain time.

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    Customer Service

    Reviewed March 28, 2018

    I was moving to North Carolina from Tennessee and I was going to be cohabiting with my folks for three months prior to moving into our house in Raleigh. So I needed to move my stuff and store them. I booked both moving and storing with PODS over the phone and the rep I spoke with was fantastic. The container was fantastic and everything went well. It was the best way I had ever moved. I'd recommend PODS to other people, and I'd use them again.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & Speed

    Reviewed March 27, 2018

    The absolute worst experience. Do it online and it will not let you complete. You must call. Then anything you had put it somehow becomes more expensive. They do not show you the total because you'd freak out at the final cost. They are also extremely slow.

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    Customer ServiceMovers

    Reviewed March 27, 2018

    I had to empty out half of my garage in order to replace the garage door, and I needed storage. I see PODS everywhere and they seemed to be a good company, plus we’ve used them once in the past. I checked it all out online, booked over the phone and it went very smoothly. I needed the pod located in the north side of the driveway, and they were so kind to do that for me. We emptied out our garage at one time and put everything in. The container we got would fill about half of my driveway, and it was in pretty good condition. It was clean inside and out, except for the bottom of the door. It was slimy and moldy, so I got a cleaning material to clean that all up.

    The drivers were excellent. I told the first driver where I’d like to try to have the pod put in, and I was surprised how quick and easy it was to see how that looked. Also, the guy that picked it up didn’t have any problem getting it up from the area where we had it put. I also got a follow up call afterwards and that went very well. They wanted to know how everything went and if everything went the way I expected it, and I told them everything was excellent. I have encouraged a few people who were doing local moving to think about getting a pod because they could just get unloaded and then they could have it moved to wherever they’re moving to.

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    Customer Service

    Reviewed March 27, 2018

    When I was moving, booking PODS was easier for me compared to other companies. I did it over the phone and dealing with the driver was very good. I got the biggest container and I had it on my property for three weeks. It looked fine but they should have some rods for hanging clothes.

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    Customer Service

    Reviewed March 26, 2018

    I booked PODS over the phone for moving and storage services and the rep was very professional. The container was spotless, in very good condition and it was fine for what I needed.

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    Customer ServicePunctuality & SpeedDamage

    Reviewed March 26, 2018

    Storing and moving was a lot easier with PODS. I booked for the service online and then I had to call them to change it, and it was really easy to change. And the rep I spoke with was really nice and helpful. The container was sturdy, safe and secure. Everything was on time and the people that dropped the container off were super nice. Overall, PODS is convenient and super easy to use, and I would refer them again.

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    Sales & MarketingPunctuality & Speed

    Reviewed March 26, 2018

    I’ve seen PODS advertised and I knew other people had good experiences with them. So when I needed storing services for moving, I booked a pod. I did it online and I got the largest one that they offered. The size worked out well for my needs. The driver who came to pick it up was very good, polite, and on time. It was an excellent experience.

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    Customer Service

    Reviewed March 25, 2018

    PODS was very popular. I booked over the phone and it was good. I went with a regular-sized container that was big enough for all of my things and it looked clean.

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    Customer ServicePriceMovers

    Reviewed March 25, 2018

    After I did some research, I used PODS for their ease of use and the price. And when I called them, they were available right away, and customer service was good. I booked a container online and then I called. Most of my interactions with the representatives were on the phone and they were very helpful. I had a couple of changes and then I couldn’t put the pod on the street when they delivered it the first time, so they really helped educate and helped me navigate a little bit difficult situation. The container I got was the 9 x 12 size and it worked perfectly. The pod was loaded, used for long time storage off-site, then I had to call them back to get it moved to the permanent location. The drivers were great, very professional, and also very helpful. Even the follow-up interactions were very good. So, I had a good experience and was very pleased. I'd also tell others that they were very easy to work with, reliable, and made the experience easy.

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    Customer Service

    Reviewed March 25, 2018

    PODS was the only company that I knew of that does the service that I needed. I started the booking online and then I worked with a gentleman on the phone. I had them deliver a 16 feet long container and it was in good shape. I was moving and so I loaded it and then I had them store it for a few weeks and then I had them deliver it to my new home. The driver who picked up the pod was very good, friendly, and professional. I would tell my friends that using PODS was convenient and to look into it.

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    Movers

    Reviewed March 24, 2018

    I always saw people using PODS and thought that their service would be very convenient. When I needed storing and moving services, I booked a 16-foot pod over the phone. That went very good and everything was great about the pod I got. Their reps were also very friendly and their drivers were very pleasant to deal with. Overall, my experience with them was excellent.

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    Price

    Reviewed March 24, 2018

    I started booking PODS online then I talked to a representative for some clarifications. It was cheaper compared to other companies and I got the largest container. It was eight by eight by sixteen and it was clean as a whistle. I had it delivered to my condo in Michigan, we filled it then we had it transported down to the Cincinnati area and it was in storage for five months. We built our house and then had it delivered there. Essentially, we wanted the big things moved with the pod and that worked just fine. PODS was the way for us to go and it’s what we did.

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    Customer ServiceMovers

    Reviewed March 24, 2018

    We've used PODS before and we were pleased with their service, so we got them again for moving and storage. I booked them over the phone and the representative I spoke with was great and very informative. All the questions I've got were answered. The drivers who picked up the container were also pleasant and informative. The size of the container was exactly what I expected as well. The reps from PODS also made follow-up calls to make sure that all of my needs were satisfied to my expectations. PODS has great service and it's a good deal. They're doing a great job and I'd highly recommend them.

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    Customer ServicePrice

    Reviewed March 23, 2018

    I got the full gamut of storage and moving service from PODS. I like the ease and cost of it. It costs about the same as it was to rent a moving truck to move across the country and they also had the storage built into it. We did have a billing issue because of an issue on the website but the customer service was able to resolve it very quickly. We got the 12-foot container which was substantial and they did a great job telling me how much I needed for how much space I had. The pod was perfect when I received it. It was very clean. And, the driver was good. He put the pod right on the sidewalk right where it needed to be.

    I did receive a follow-up phone call from the supervisor on the drop-off with regards to the driver. I have a feeling it’s a driver that might either be new or under review and his supervisor wanted to follow up to make sure that he did well. Another thing, I was not made aware how much height clearance I was going to need to provide. It was a little tight getting ourselves underneath a couple of tree branches. Nonetheless, I had a wonderful experience. It fit my needs perfectly.

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    Damage

    Reviewed March 23, 2018

    PODS brought me a container, I filled it, they moved it, and then picked it up. The pod was on the property the whole time and I did not store it. I booked the pod online and their webpage was easy to navigate as it was self-explanatory. I requested for the 16-foot container, and it was too big. I probably didn’t even fill half of it, but that was okay. I didn’t talk to anyone about what I needed, so I just had to guess. The condition of the container was fine. It wasn’t in an obvious need of a repair and it didn’t look specifically new, but it was great and it worked.

    Daniel, the driver that dropped off the container, was really good. He let me know what I needed to do to get him a safe access to the house, and then he gave me some basic tips on how to load that container and how to make sure that my items were secure in it. He also gave me a bit of advice on how to make sure that the pod stayed locked and what I needed to do before it was picked up and taken to the other location. The only problem that I had with that dealing was no one told me that they couldn't 180 the container. For example, the container was facing north on dropoff and needed to stay south when they went to the new location, but the driver couldn't change the direction of the door. I thought that was interesting, and they said that wasn’t something that they provided. So, it had to stay the way that they dropped it off. Had I known this, I would have had them drop it off differently.

    Daniel delivered the container to the initial address, and he was phenomenal. He was super helpful and he answered all my questions. Kevin was the person that I talked to when I had any questions about anything, and he did a lot to help out. There was one other problem that happened along the way and Kevin suggested that he would give a $100 credit on the account. My conversation with Kevin and the customer service was that they would provide me with a $100 refund check. We talked through emails and we had telephone conversations where he had me on a conference call with the company. They informed me that they would have given the refund check and it had just never happened. That’s been since the end of January.

    But other than that, I'm absolutely going to recommend PODS to a friend because of Daniel and Kevin. What both of them did has made my experience with PODS much better. But I feel that there are some commonsense information that’s not available on the website. For example, I needed to think about where I was going because it made unloading the container much more difficult that I couldn’t turn it around the other way.

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    Customer ServicePriceMoversQuote Accuracy

    Reviewed March 23, 2018

    I have seen PODS. The type of storage I need was on my property and that’s what they do. I looked online and where the prices had been, and the way it was set up and how it works. And then I called them to set it all up and the representative was knowledgeable and helpful. I was supposed to get the smaller container but when the guy picked it up from wherever they store them to bring it out, he got the wrong container. And in order to not have me wait for them, they had to take that one back and bring another one. He called the store and asked if he could just leave that one for the same price and that’s what they did.

    It was a nice storage container. It was clean and neat inside, and I had more than enough room. I returned it. I slept it out and cleaned it out. But the next person, his was clean. He was courteous and really nice. He apologized for the mix up. ‘Cause when he said “Oh, this one is not that price. This is the bigger one.” I said “Well, that’s not the one I ordered. I ordered the…” and he said “Oh. Well, let me call them and find out what happened.” And then when he called in, he realized what they had told him. The pickup wasn’t the size he was supposed to pick up. But in order to keep me from having to wait for them to take that one back, and then have somebody to reschedule bringing another one back out, they agreed to just leave that one for the same price. I’ve already recommended PODS to one of my neighbors and they’ve used it too. She moved from here to Tampa and she had them bring her package.

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    MoversPunctuality & Speed

    Reviewed March 22, 2018

    I had seen PODS' containers sitting on the side of the streets in certain neighborhoods when I was traveling. When I moved from Bradford Hills to Pittsburgh, I got one of those delivered to my home. While it was really easy to book on the web, I had too many questions and being online wouldn't answer. So, I booked on the phone and got the biggest container they have which was the correct size as I lived in a twin. I booked about two weeks in advance because the guy told me that if I waited three or four days before I wanted it, I may not be able to get the bigger pod. It was also in good shape.

    Everything went according to plan and it was delivered when they said it would and it was picked up when they said it would. I normally would have had it put it in the front of the house but there was a restriction since water lines are going to be re-put in the front of the house. There's a roadway behind my house, more like an alley, and the guy on the phone at PODS looked on Google map and said they might be able to get the container in the back. And the driver was able to get it in. I might have been the first one in that neighborhood to ever have a pod put in their driveway in the back. Then, I used the web for the pick-up. I went on and put down the date on the web that I wanted them to pick it up. And they picked it up right on time, right on the date they said they would.

    The only other comment I would make about the whole thing is they need to have more tie down connections inside the container. When one puts their furniture or mattress in, there should be more connections where one can put bungee cords on them or another rope and secure stuff in it. They did have some, but it wasn't enough. Other than that, I have told several people I had a great experience and I would use them again. I wouldn't even hesitate and definitely it worked for me.

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    Customer ServicePrice

    Reviewed March 22, 2018

    I liked the size of the units available at PODS and their price. I booked ten of their 16-foot containers online for long term storage and the struggle with using that many pods was that their online listing didn't match the numbers that were on the side of the units. So I had to telephone in and confirm which ones I was getting delivered based on the actual identification number. Other than that, the phone service was great.

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    Punctuality & Speed

    Reviewed March 22, 2018

    I saw boxes outside and some people use PODS so I wondered how they got the boxes. I just searched on Google, then I contacted the PODS company. Their representatives responded quickly. When I called the guy, they taught me how to use the website and everything the site did. I'm not familiar with the computer, but that was a really, really easy to use website.

    We just moved out and we put my things in the pod and kept it for a while. It was in a storage unit in the parking space. The container I requested had enough space for me. When I had trouble with the moving company, I appreciated what PODS did for me. Without their services, I was going to have a really big problem. But they delivered the boxes and then they moved the pod to my new place. It was a really quick service. The drivers who picked up the containers did well. I had some things in a freezer, but it was okay. The place that I moved in was not too far away and it was just five blocks away, but that time I did remodeling at the new place. That’s why I kept one container and it was really good. I really like PODS and their service was excellent. I don’t need any better service than what they did.

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    Price

    Reviewed March 22, 2018

    I booked the medium sized pod online and had it in storage from November to February. I ended up needing more space and it was a little expensive but it served its purpose. Overall, I'm satisfied with PODS.

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    Movers

    Reviewed March 21, 2018

    PODS was handy for pick-up so I rented a sixteen-foot pod from them for six months. I knew exactly what I needed and it was a good deal for me. The reps and driver were good as well. I'd tell my friends that PODS' an easy way to store my stuff where I don't have to worry about it.

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    Customer ServiceContract & TermsMoversDamage

    Reviewed March 21, 2018

    I was in the military and I had friends there who used PODS when they moved. I called PODS initially and they were courteous. The rep was very professional and informative. I got a 7-footer container and that worked for my needs. But when I received the PODS contract, like the day of, I started to review it in detail and I noticed on there the insurance option. I didn’t know that was available because the rep did not ask me if I wanted insurance. I called back and asked if I could get it because I was never informed that was an option. I was told at the time that it was too late because the contract had already been opened. The pod had not been delivered yet but they couldn’t make changes. I was frustrated at first but luckily, nothing was damaged.

    Another thing is PODS should have a comments section or suggestion box if a customer does not have the opportunity because a representative check declined from maybe assuming they did not want it. If the customer called that prior to the delivery of the pod, they should be allowed to get it. There should be a way that someone could come in and inspect the pod possibly when they drop it off to ensure that there is no damage done to it or nothing is wrong before any context was put in that they should be able to get it.

    Other than those, I had a great experience. There was this storage facility and I went there to add something to the container. It was 10 minutes to closing and I didn’t even think the gentleman who worked there would allow me to get anything. But he was so helpful. He pulled the pod out for me and he assisted me with my things. He went above and beyond which was pretty awesome. He displayed exemplary customer service. Kudos to the entire store wherever my pod was originally located. People should go with PODS but they should ensure that they get insurance or make sure that they ask if they offer insurance.

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    Customer ServicePriceMoversQuote Accuracy

    Reviewed March 21, 2018

    I liked that I could have my household belongings in storage and I had a month included in the package I had with PODS. I also liked the ease of transportation. My situation was that I was going to get a rental vehicle or go with the pods. I made my booking over the phone with PODS and they were helpful and they answered all the questions. But there was a little issue with my account. I called three times and I didn't realize that I was creating a new account each time I called and asked for quotes. But the actual scheduling, information and discussion of prices and details were pretty smooth.

    From scheduling or from getting that quote, customer service was very helpful. And even after I found out that I had several accounts, the lady helped me figure it out and straightened everything out. When the driver came, he was good at giving instructions as far as the details, how to use the pod and asked us how we wanted the pod to be positioned. He called ahead of time before he came to deliver or pick up the pod.

    PODS had a guesstimate on how many bedrooms and what size I should get. The pod I got was a good size because I was able to fit everything there. I even had leftover which was nice instead of not having enough space. The guesstimate was correct as far as saying that three bedrooms fit in such a size and the pod was also a pretty decent model.

    The cost was reasonable but PODS could do better. If they keep up those prices the way they are, I'd be willing to use them in the future. I wouldn't though if things get expensive. It was a good service. But I didn’t know that I had to use some additional months of storage more than what they offered at the beginning of the package. I thought I was going to pay an additional $700 a month for additional storage but it was like $200 and something. I'd recommend PODS. It’s very convenient and they do a good job. I was very satisfied.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed March 20, 2018

    It was basic, short-term storage and moving services that we needed from PODS. They were referred by a friend. I was actually looking at hiring Mayflower or one of those big moving companies and I was hesitant at first to try PODS, but I am so glad that I did. They were amazing. The service went really well as far as I could tell and it was so efficient. Everything happened on time and as we expected.

    The booking was done over the phone and the representatives were fantastic. My wife said all the people that she talked with were knowledgeable and the process went exactly as they described it. The drivers were amazing. They showed up when they said they were going to and they got our stuff in the house when they were supposed to take it. The container was absolutely spotless and it functioned perfectly. I'd tell people that they should check into PODS. If they are going to be packing their own stuff and moving, there’s no better way to do it.

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    Quote Accuracy

    Reviewed March 20, 2018

    I used PODS before when I moved and had to have storage while I was building the house. When I was moving again, I decided to use them once more. I went online and booked their 16 foot container, which was pretty simple to do. However, I underestimated my stuff and ended up needing to get another 16 foot U-Haul. Other than that, the pod I got was clean, sturdy, and solid. Also, the driver who delivered it was very nice and he put it right where I wanted it.

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    Customer ServicePriceMoversDamage

    Reviewed March 20, 2018

    We looked online for moving companies and PODS' price was reasonable. We needed them to move from one state to another, and it went well. We booked over the phone the first time and they were friendly and knowledgeable. They helped us achieve what we wanted to do. We just needed one container and it worked out for us. We stored it for a week and it was a good size. We were able to move our belongings intact when they reached us with minimal damage. Overall, we were satisfied with moving and it worked out for us.

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    PriceMoversQuote AccuracyPunctuality & Speed

    Reviewed March 20, 2018

    We needed a temporary storage because we were doing a remodeling project. With PODS, we could pack the container up here in our driveway then they would take care of it and we didn’t have to haul things anywhere. So we went with them and booked their medium sized pod online. Their website and scheduling procedure were pretty straightforward. We just took it step by step and it was not difficult at all.

    When the pod arrived, there was more space on it than we needed but that was because I have poor powers of estimation. So the pod was too big and it cost us more money. Other than that, it came very clean and it had lots of places to tie things so that we could secure our items really well. The people who dropped it off and picked it up were very pleasant, polite, and wanted to make sure that everything was satisfactory in terms of our experience. Later, our pod went to a storage facility. Then they brought it back. They were prompt and came at the scheduled time. And when we got the container back, everything inside had not shifted and was in good condition.

    I'd recommend PODS. Using them was convenient and didn’t require a lot of time and effort on our part other than filling up the container. The cost was also comparable to moving something into a storage location. Plus, it was nice not to have to rent a truck or take loads of stuff over in the van. It was also nice to be able to load things from the house into the pod, bring them back again, and do the same.

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    Reviewed March 19, 2018

    It was awesome with PODS. The pods moved with us. The driver, whose name I think was Wayne, was top-notch and he delivered and brought our pods. The pod was at a great condition and very clean. I would highly recommend PODS.

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    Customer ServicePricePunctuality & Speed

    Reviewed March 19, 2018

    PODS is efficient and the prices are good. I went online to get information then I booked everything over the phone. The PODS representative had all the information and knew the responses to the questions I had, and we were able to get through it one time. I got a 16 footer container and it was in good condition. It was clean and the door opened and closed. I had my stuff put in the storage, and then the transport because we were moving. The driver was on time, dropped the container off, and came three days later when I needed it picked up. He called in, had all his paperwork, got everything done, and was on his way. Everything was timely, everything was as per plan, and everyone knew what they were doing. I would highly recommend PODS.

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    Customer ServiceMoversDamage

    Reviewed March 19, 2018

    The PODS lift system has got everything level on to the truck. I used PODS' service when I did a residential move from Seattle, Washington to Denver, Colorado and also for 2 months of storage. I initially booked online but then I required some phone support as I moved some dates around with my move. I got the biggest container size they had and it was perfect. When they dropped it off, they had mentioned that they had done some structural repairs to it to get it in order for my move. They also put some new door hardware on there, so it was very sturdy and I felt very safe with all the stuff in there.

    Both the driver who picked it up and dropped it off was very good. When they dropped it off, it was in a very tight spot next to my carport in the neighbor's house but the driver did an excellent job of placing it right where I wanted to. It was a very busy street that I lived on and he had blocked the traffic a little bit, so I helped him with that. He was very skilled in what he was doing. This experience is the first time I had done anything like it and it was above and beyond my expectations.

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    Customer ServiceMovers

    Reviewed March 18, 2018

    We rented from PODS a container for storage. It's in our church. We're having a project for the next six months and we didn't have enough space. When I booked over the phone, it was fantastic with the PODS agent, all the way around from beginning to the end. All the staff are very pleasant. They called to let us know when the pod was going to be delivered and it was delivered within the time frame that we were notified. They’re very professional, helpful and courteous. The container, which is a 12 foot one, is very clean. I've only seen it once. But my staff had not reported any issues. It's a great experience. PODS is reasonable and one can get the service immediately.

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    Reviewed March 18, 2018

    PODS was a very convenient solution for my problem. I booked the pod online and I had a problem trying to change the size and it came back and then added it together for some reason. It didn’t wipe the original one out and I had to go all the way back out and do the whole thing over again. I ended up with the largest one and the driver put it right in a place where I wanted it to be. It was a great experience and PODS exactly met my needs.

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    Movers

    Reviewed March 18, 2018

    We rented a storage unit with PODS. We had it dropped off to our driveway and we loaded and they picked it up and delivered to the new house. It was convenient for us. I have a couple of friends who used it before and they say it was one of the best ways to go. We could do it on our own time once we got it dropped off.

    Plus the container was clean. It was better than we expected. We didn’t have to clean it. We just pretty much loaded up in the evenings after work and everything was good. And it wasn’t leaking and we have places to hang in clothes and stuff like that. I’ll definitely recommend it. At the new house, the guy who picked it up, was nice. I wanted it set a specific way where I could have access to it easy to the garage and he was smooth with it. I thought it was really professional the way everything was handled.

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    Customer ServiceContract & TermsPriceMoversQuote AccuracyPunctuality & Speed

    Reviewed March 18, 2018

    We used PODS to place their pod in our driveway while we did some renovation to my house. PODS was foremost in my mind and so I looked them up. And when I called them, the price was reasonable so I went with them. I booked over the phone and their rep was great. When I told him what I wanted, he got on Google to look at my land to see if he can see my house, and he was able to. He then advised me on what size I needed and if I could get it in my driveway. He was very friendly and very informative. And then, I made the reservation for a 16-foot and we put a lot of furniture in there.

    The whole experience with PODS was perfect. There were two things though that we did not like. I specifically said where I wanted them to place the pod. Their rep noted it while the rep had my house up on his screen but their crew did not place it there. I had to call them and tell them to come and pick it up and put it where I wanted it. And then, when they originally came to drop off the pod, they came a day early, which was fine. It was a good thing I had thought to ask because I had already read the contract before they delivered it so I already knew what the contract said. But bringing the pod a day early meant that they would be picking it up a day early. And if I didn't ask, expecting them to come on the day that we had contracted for them to bring it, I would have been charged more. Other than that, everything else went so well. It was just those two little glitches that were a bit of a problem.

    Nonetheless, their customer service team was great. Originally, the rep came and dropped it off at the corner of my driveway because there was so much that goes into them delivering those pods. But when I called to ask him to move it and put it where I wanted it, I sat and watched from the window and he was very meticulous. He did not skip any steps, he looked everywhere, he checked traffic, he checked my driveway if it was going to fit and he was spot on in that way. They were easy to work with and I would definitely recommend them to a friend. I'd tell them to definitely get PODS, but if they call to bring it earlier, just make sure to change the pickup date.

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    Movers

    Reviewed March 17, 2018

    My wife called PODS and said, “Bring one of your units. Put it in our driveway ‘cause we need to use it for a couple of months.” We got the 16-foot container, and it was perfect for our needs. We used them mostly for storage. The driver who dropped it off was very friendly, patient, and he explained things very well -- I had a ton of questions as I was watching him. Then they came, picked it up, and everything went very well. I would recommend them, and, in fact, the people across the street got one delivered today too.

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    Customer ServicePrice

    Reviewed March 17, 2018

    I got a 16-foot container from PODS, and it wasn’t brand new but at the end, it’s right. It’s fiberglass on the side. It has been freshly cleaned and was in good shape. I went online at first and then called because I wanted to get details and just did the booking over the phone. The PODS representative I spoke with was polite, told me what I could do with it and how to lock it. It was straightforward.

    When the driver came to pick the container up in California, he had it on so it would have faced the house and didn’t ride up against the door of the garage which would have made it hard to load. So I chipped in 20 bucks to take it down to a parking lot, flipped it around and he brought it back. I have a U-shaped driveway here in Texas and the POD driver said, “I’ll put it exactly where you want it” and he did. He put it right in front of our double gates so we could just open the double gates and take everything into the house.

    I used PODS both for moving and storage but for the storage service, I did it on our own property. I liked the convenience and PODS' price wasn’t bad. I’d recommend it. They even warned me that if I kept the POD past a specific date, I'd have to pay for another month. If I had kept it an extra day, I would have been charged for another 300 bucks but they warned me about it.

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    Movers

    Reviewed March 17, 2018

    We were remodeling our office and I needed a container on site for storage. PODS came to mind then I did the booking online. The website was good and everything was positive. I chose the 16-foot container and it was clean and in good condition. The driver was fantastic. He knew about where the pod was located, the angle of how he needed to situate his truck in order to make it a smooth transition, and was in and out with no problems. Their team was very professional. We were able to move our stuff and everything went according to what was stated.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed March 17, 2018

    I had a friend that a few years back had used the pod and really liked it. When I needed one for moving, I remember that, went in, checked it out and scheduled it. I started booking online and then it went to over the phone because they were very gracious. They also called me like they said they would to confirm the time that they were going to do and just confirm what they were going to do, and they were very pleasant. I started out with the small container but I ended up with the 16. The size was correct, with a little extra space. It was in a very good condition, and what I really like about it was that it had a lot of hooks all over the place.

    They dropped off a pod and gave me three days to pack it, where I hired some helpers to help me pack it. I enjoyed talking to the fellows that dropped it off. They were very pleasant, and they were right on time. They said they were going to be here then, and they were there then. Once I had the helpers come and pack what I had packed, then I had another day. That was one of the reasons I liked it so well -- another day to put in some stuff that I had forgotten. They picked it up right on time, right on schedule, kept it for six days, and then they dropped it off up where I moved to Michigan from Tennessee, and, the same thing, it was right on time. They are very friendly and very efficient. I would never move again without calling PODS. I have already told several people how much I enjoyed it. Again, I would use it again in a second.

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    Reviewed March 17, 2018

    We booked with PODS online. We got a large pod, the 16, and then we also stored it for a while. I probably needed two but we ended up driving a Frontier Truck instead. When it came down to it, we were moving a three-bedroom house, and they said that we probably need more. The people I talked to were right, but we didn’t have room for two. The whole pick up operation impressed me. It was fascinating to watch and they were gentle with all our items, which included a piano.

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    Customer Service

    Reviewed March 17, 2018

    I used PODS for storage at one location. First of all, they picked up the pod from one location, took it to another one, and get a third one, and then they moved my stuff from South Carolina to Colorado, where it was in the pod storage for probably two months, at least, and then they delivered the pod to my present location. PODS was recommended by friends and it was the best solution for my problem. I booked over the phone and the representatives were always very pleasant and cooperative. The service was fabulous and they were always accommodating for anything I needed, like cancel one thing and book another.

    I requested the biggest size PODS have and it was perfect. It actually could have even been a little bigger, but we managed to get everything in there and moved up, and all is well. All the drivers had to do was drop the pod off and pick it up, so we didn’t have much of an interaction, but they were friendly. The customer service level is superior and they did a really good job for me. I would recommend PODS to anyone who needs to move, and wants to do it more or less themselves.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed March 16, 2018

    PODS was recommended to us by a family member and we booked them for temporary storage. The rep that we dealt with was very helpful. She gave us options in terms of what they offered and the rates and fees. We ended up getting the smallest square container and it was clean and in good condition. The drivers that did the pick up were very polite and on time. They called before they got here and it was very nice. PODS then sent an email saying everything was taken care of and the fees that would be charged.

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    PODS Company Information

    Social media:
    Company Name:
    PODS Moving & Storage
    Company Type:
    Private
    Year Founded:
    1998
    Address:
    13535 Feather Sound Dr
    City:
    Clearwater
    State/Province:
    FL
    Postal Code:
    33762
    Country:
    United States
    Website:
    www.pods.com

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