PODS Reviews

The cleanliness and the quality of the container were perfect. It fit everything perfectly and the guy that delivered it was really nice and he put it exactly where I wanted it. The driver called me and said he'd be there in 10 minutes and he was. I contacted customer service because somebody called the city and said that it was a zoning violation as to where we had it. The zoning person came out and said that if we didn't move it by a certain time that we would get cited. So I called and talked to Kenneth who runs the one here in Albuquerque. He was really nice, got back to me and it was no issue. I didn't need it much longer after the city came out. The only suggestion I'd make is to check with the city in order to make sure it doesn't violate any zoning issues.

I called them back once I emptied the pod and said I'm done. They set up the time for them to pick it up. They came, got it and then I set up to make sure that I was clear with the payment and it was done. The payments came out directly from my account because I had the pod for almost three months. The whole experience was a non-issue and it was perfect. I called, they picked it up. I called, they delivered so I was very happy. They were awesome and I would recommend them.

I'm a phone person and my interactions with their representatives were all fine. They were helpful. My only complaint would be that there were a lot of rat droppings all over, although it was isolated for at least two years. The good news was that I had put sheets over the sofa and protected things. Aside from that, there was a little miscommunication a couple of times on whether the container was ready or not. I could see how that happened but they hustled, got it out of the warehouse and gave me access within 15 minutes. I want to give a shoutout to the people in the Compton facility. The main guy that works in the office was very professional and very good. Plus, there's a gal there who picks up the pods out of the warehouse with a forklift and she was the most amazing driver. She was fast but she was so good and professional. She just whipped around there and put it right in the spot. It was like watching a master at work.

We got two PODS and both of those were in storage for over a year. The container was very clean and very well made so none of our stuff was damaged. Everything was dry and all stored inside. I had a lot of antiques and I believe the container was climate controlled so all my antiques were intact. At one point we had to get into one of them to find something. We just had to go out to the site in Aurora and they brought it out to a parking lot. So if you need to get something out you can do that at any time and it's free of charge. And you go through what you need to get through and then they put it back. Overall they were professional and reasonably priced, and I highly recommend them.

It was hot inside the pod and I even had some bleach and everything was fine in there and nothing was disjointed. My grandson did a great job floating it too though. They were really good about telling me what size I would need cause I had no clue. I went with a 12-foot since a 16-foot container would've been too big and things would've really shuffled around a lot in there when moving it. It was very durable and very clean inside. It's nice and it wasn't all banged up or anything.

The drivers let me know when they were here and they also told me that it's fine if I wasn't going to be home, though I'm usually home all the time. I told the guys that it looks like a Transformer truck that does this because it's so interesting to watch them do it. Then one of them jokingly said that some guy was just sitting around one night and came up with the idea of it. It's genius because if I had to put everything in storage for 21 days, I have to load it, put it in storage and then I have to unload it again. It would have been so many more steps, and I'm disabled so it was the right decision for me. They were very prompt, very informative, have great customer service, and they took great care of my items.

The first group expected me to pay for a truck rental that they hadn't even loaded by 6 pm. I had to change an airplane ticket, hire more loaders and stay in a hotel $$$$. From the very beginning I told them from I was moving to West Virginia. They had assured me they had "service all over the USA." I went online to get my stuff delivered on a certain date. They then told me they didn't have service in West Virginia so I would have to hire more people and drive 300 miles to Virginia to get my items (this is after they took payment for delivery to my home). I made a big fuss and finally they agreed to deliver to my home.

Up to the night before delivery I have had no idea when they are coming. I have called daily, usually getting nice people on the phone but many different stories of what was happening with my order. Like one person ask if a 53" truck could come to my home and I said no. I had to find a large place for another mover to meet them which I did. The next person I talked to said No, they would go to one of their own storage places and put POD on a smaller truck and deliver it to me. But they kept the meeting place (a large public lot) as my home address! The entire fiasco ended up costing thousands more than just hiring a major moving line would cost. PODS may be fine for a local move if you have family members to do packing and loading and unloading. Otherwise forget it - the string of subcontractors means no communication and no one takes responsibility for anything.

Our only problem was that I was under the impression I could call a day or two ahead of time. I gave them an estimated date for when we wanted the pod delivered. But when we called, we had to wait a week to get the pod delivered. The PODS were all booked. In the end, that was very inconvenient. It wasn't a horrible thing but I wish it had been a little different. I already called customer service about it. On the other hand, they had the wrong layout so we had a tricky layout for bringing the pod in. The driver, who brought it out, was very accommodating. He was told one thing regarding the layout and the special instructions, but he wasn't given that information evidently. But then, he figured it out and fixed it. He did what he needed to do so he's very good.

I told the rep what I was doing that gave him an idea and I said that the pod wasn't going to be big. I measured it up and I did the number which they gave me too, so it worked out fine. The container was a two-lump storage and it's a 12 footer. We filled it perfectly. Once I told the driver where I wanted it, he took it right up where it needed to go. It was really easy. They were there before 7:30 and I couldn't believe that they were earlier than what I was notified. And it's great because I didn't have to wait and I was able to get stuff done. I was very pleased with what happened and if I need to store my stuff again, I know exactly who I am going to call. PODS has been outstanding.

We got the 16-foot container and it was absolutely perfect. It fit everything in which was amazing and very suitable. The drivers were very friendly and sweet too. We loaded the PODS and they took it away twice, and they stored them. We have two driveways so moving the pods was easy. It was a very stressful time moving and I loved the fact that we can have it in our driveway and we can take your time. Everybody was very willing and eager to please and give us good customer service too which was excellent.

PODS is in demand and quite rightly so ‘cause it's a good service. But they need to spend a little bit money on the software. But that aside, it’s definitely worth it. Everything was perfect and it was a great experience. I can’t recommend PODS enough in terms of service. They're reliable, very friendly and absolutely convenient.

I called PODS 5 times over the course of 3 days to try to get it picked up sooner. Finally, they said they could come on the 17th. When they came on the 17th, a car is obstructing the driver's ability to get the pod and they said they can't come back at any point during the day to try and get it again. We were told there is absolutely nothing they could do. However, it's their fault it took an entire week to pick up the pod and therefore well after we had to return our No Parking signs. When asked for any compensation for their misinformation and inability to help, they repeatedly said "There's nothing we can do." I will never use this company again.

I did receive an email several days later that just said that we could submit receipts we felt were relevant and that the compensation process could take up to 30 days. July 11th, I received a phone call from an agent stating that my POD is stuck at the California border because they detect bugs in or around the POD. The agent let me know they would pay to send out Terminix to fumigate the outside of the POD. Then if it passed it would be on its way to me, if not I would receive another call.

July 12th another phone call said the first attempt was unsuccessful and our POD would not be arriving on time. He said they would spray again and he could not provide an ETA for our pod. We attempted to contact PODS to discuss compensation and get an update on the 13th, 14th, and 15th of July. Voicemails were left each time. It is now July 16th, we have had ZERO response from PODS since the 12th, I have no idea where our belongings are, and my husband and I are going to have back problems from sleeping on an air mattress for almost two weeks! Extremely disappointed with the lack of communication and lack of appropriate compensation for a company error.

When my husband was out doing some yard work, somebody came up asked if we were moving since he saw a pod. We that was because we wanted to get our furniture out of the house. He that was a good idea.When all the painting and carpeting were done and when we were ready to have the furniture back, I went online to have them return the pod and it was wonderful. PODS did what we needed to have done.

Then the drivers that picked it up from the first location and moved it to the second location were able to work around a car that was parked next to it even if we weren't there to be able to move it and they did it well. I wasn’t there also when the driver who picked it up the last time but they just notified me. They came and picked it up with no problem. It was an excellent, affordable, convenient and very easy experience.

I've watched two deliveries and one pick up and all in all, the folks that picked up and delivered the pod were very careful, got it where I wanted it within reason, and I'm very happy. My driveway is on a slope. The upper portion is not that large and then these pods would have exceeded the height of the gutter so, the delivery guys were cautious about approaching that.

I was kind of expecting a little bit of a refund which I haven't received yet. The amount was sufficiently small that I wasn't too excited about it and I haven't followed up on that but that's still an outstanding item and I didn't get a final closed out brief email. It's generally a positive experience. The pods were great and gave me plenty of tie-down options inside that helps secure the load. I'd probably use them if I had to store stuff like that again.

I also emailed the local PODS folks because we were getting the delivery set up and it was gonna be a day after we hit the 30 days. So, they were able to move us up a day to keep us within the 30-day window so we didn't have to pay an extra month which was really nice. The local PODS that I worked with was outstanding. I was very happy and we'll definitely use them again. It was a very positive experience and we would definitely recommend them.

I got the biggest pod that they have and everything was clean on the container and there were no damages. For the three months that I had it, nothing leaked in and nothing leaked out of it. But I wish it was a little bit bigger as I had a lot of stuff. When the drivers dropped off and picked up the pod, my father-in-law was there and he kind of vented here on the engine. He's an engineer so he's got questions about motors but every time, everyone was real nice. Overall, the experience has been helpful and perfect for the situation of moving in general. God forbid but if I ever move again, I will be using PODS.

We had our items in there when it rained several times and there were no leaks. We paid for the delivery in one month and I received a bill for an additional month but that was prior to them picking it up and they called to follow up, to make sure that I wasn't going to be charged for the additional month. I'm a veteran and they offered a veteran's discount and that was appreciated. All in all, PODS was convenient, affordable and easy.

Where we moved to, they were very cautious. They didn’t want a container that slid off. I told them it went perpendicular and sat right on the ground. They said that’d be fine because the driveways are all asphalted and sealed. It was everything that we hoped for that gave us a solution. We were thankful for it that our stuff was in a safe location, so we had control over it. It was just a great, seamless, non-eventful situation overall.

I booked the largest container but came to find out later that we should have gotten two 16-footers. But the container was fine. We put all the belongings in it that we could and it was secured, clean and serviceable. Also the driver who delivered the container was very well-versed. We lived at the entrance to the development plus we had flower beds so it was hard for him to get in and out. It took him a little bit and he had to put special matting to go over the curbing and the flower beds so that we wouldn't block the entire driveway. But once it was offloaded and placed it was great.

We have a larger driveway where the pod had to be returned to our new home so it was even simpler for him to just come in, drop it off and leave. It didn't take him five minutes. Then the representative called back to make sure that everything was as expected, as promised and as purchased. So from start to finish PODS was user-friendly. The web page, the interaction with the customer service rep, the interaction with the delivery, the repeat delivery, everything was as I would hope for. It was very seamless and I would highly recommend PODS if I was going to do it again and I'd also recommend it to a friend.

Today, July 10, PODS should have called us to give us a window on our delivery. When we did not hear from them today, we called to inquire about our delivery. The employee saw the note in the computer that promised July 11 delivery, but said that for some reason the delivery was not actually scheduled for July 11. He said he would try hard to get it delivered as promised tomorrow (on July 11), but that if that didn't work, he hoped they could deliver it this Saturday. We are obviously upset that we have to continue to wait for our POD. The delay has cost us money, caused us lots of stress, and we have lost days at work. The company credited us $190, and while we appreciate that gesture, we would rather have our POD and our supplies.

Since I cancelled within 48 hours of the service date, I should have only been charged the local handling (or delivery) fee plus any applicable extended delivery fees. However, PODS also charged me first month's rent and the first month of contents protection coverage. When I disputed the charge with my credit card company, PODS lied and said I didn't cancel on May 1 and that I owe the first month's rent and contents protection coverage.

After the Pod arrived they brought it to the home and said they could not set it down as the left front bracket was broken (Location of the bracket would be in relation to facing the Pod roll up door) and could not set it on the ground safely. My wife was told a supervisor would call her that afternoon of when the bracket could be fixed and re-delivered.

No call for days then a return call finally stating the bracket was repaired and would be delivered. No delivery and then after numerous calls to the company we finally got hold of "Oscar" who actually stayed on the phone for over an hour trying to help us out. He gave us the address to the location of the Pod and we went to view the unit and the bracket was still not repaired and I was told prior that day the bracket could not be repaired until the contents were removed. (Hence the trip to look at the unit.) After speaking the location manager he assured me he could have it delivered the next day and he kept his word. I called that same day and rescheduled a pick up and was told would not be done for a week.

Today the day of pickup time frame was missed and no phone calls from anyone. And the windows they give are just estimates and nobody and I do mean nobody will take ownership of anything at the company but one gentleman named Oscar. My refrigerator is damaged and it is less than a year old. This is just an overview of what transpired. I do have dates and time of whom we spoke to and what we were told at the time. But I think the 50,000 word max would be just the beginning. Here are some pics also of the inside. Professionalism I gave 2 stars and only because Oscar was the only help and he truly cared and should find a job that has the same values as he does because I think he would really do well.

My bank says it's no different than someone stealing my card number and making a purchase of some sort. She retrieved old information and made the transaction without my knowledge!! Horrible customer service!! I have spent the last week leaving voicemails and emails only to be ignored and/or sent to someone else who can't help me.

Of course I was not happy that I paid all the initial and monthly fees only to be told 6 months later after my house sold that they would not deliver the POD to my final destination and proceeded to ask me where else they could bring it to!!?? UGH, I do not have another destination for you to bring it to, I hired your company to deliver it to my new place, why on Earth would I want you to bring it anywhere else? I told them that I was emptying it and that I wanted them to pick it up from me immediately! They of course then said there wasn't an open time slot until the following week. I explained that I needed another company that would deliver for me to park in my driveway and they would not make an exception.

Then that date came and went, I called them and they said there was no confirmation to pick up the date that I was officially scheduled for and rescheduled again. I called to confirm before that day and AGAIN was told there wasn't a confirmation, too busy, rescheduled (3 times) and agreed over the phone and said they would put in the notes to waive ANY fees (I told them how upset I was and refused to pay anything more to them). Now they not only "picking-up" the POD after my monthly fee cycle date (so ANOTHER $189), they are charging me ANOTHER $111 to pick up the empty, unused POD!! UNBELIEVABLE!

Do NOT go with this company unless you have money to blow and you do not plan to move more than 30 minutes for your original destination, even so, make sure the ACTUALLY deliver to that zip code, that is something I didn't know you had to find out. I had no clue where I was moving to when I rented the moving POD, I was selling my home and had no idea at the time, NOR WAS I ASKED, why would I think that they wouldn't move me to my final destination when that is what I hired them for. I talked with 3 supervisors/managers throughout this whole ordeal who basically told me what I wanted to hear to get me off of the phone (each time I sat on hold for 30 min or more between them passing the phone to different people and did NOTHING they said they would do). I am STILL dealing with this, please BEWARE of this company!!

I called PODS back to tell them this and the representative said this couldn't be correct. After insisting enough she looked into it and told me that I was correct. She said they would take care of it and follow up with me closer to our move out date so that I could pick up the signs for the city and put them out. Weeks went by and I did not hear anything from them and finally I called back 4 days prior to the move to make sure that everything was taken care of. The representative told me that local person in charge of permits would contact me to follow up and make sure that it was taken care of. I did not hear back from this person and had to follow up the next day to get the permit, the only problem being that there was a 72 hour notice window before the permits are valid. The local representative blamed the call center for not putting in the request.

By the time we got the confirmation and the signs put up, there was not enough time for us to be able to be able to tow cars should they be parked in the area where the pod was to be dropped off. The morning of the drop off date sure enough there was someone parked there and they could not deliver the pod. I was told it would be impossible to drop it off same day and that it was our fault for not having taken care of parking permits... They finally were able to get someone out to drop off our pod late in the day but it took no less than 5 calls to finally get everything in place. It is extremely frustrating to have to talk to both local and Florida reps that they have. I found the phone reps completely powerless and useless.

We thought that the ordeal was finished but when it came time for the company to pick up the pod they said that they couldn't because there wasn't enough room in front of the pod to pick it up. I was contacted by a Florida rep who tried to reschedule for a week later (our SF permit expired same day). I then called the local contact who said that they would try to pick it up first thing in the morning but couldn't promise anything.

As a customer, I feel like moving is already stressful enough and I shouldn't have to play middle man between customer service reps in Florida and local reps. I would caution folks who are considering using pods in San Francisco because all the heavy lifting will be on you. You will need to stay on top of PODS to make sure that they get the permits necessary etc. Consider alternative options or companies that actually know what they are doing. Please save yourself the trouble.

Customer Service is extremely unhelpful, unfriendly, and a nightmare to deal with. When they took my pod without notifying me I went all the way up the chain and the only help I got was them telling me it is all my fault and for my troubles they would credit me $40 which they never did. I am moving across the country and they told me it would take 3 weeks to get the pod but it cannot be delivered to the address, no it has to go to their storage facility and from there it will be delivered to my address along with another $215 price tag. I get that they are delivering many pods to the same area, but why am I being charged a fee for that. Isn't that why I am paying over $3,000 to have you move my pod? I bet when I finally get my belonging something will be damaged and it will be all my fault and PODs will not cover it even though I bought the insurance.

On June 22nd $313.86 came out of our checking account. My husband again called PODS to notify them of the mistake and Rodriguez with PODS assured us that it was their mistake and he would promptly return our $313.86 to our account. A week later they still have not refunded our account and the POD is still sitting in our driveway. My husband again called PODS and this time they were very rude. After talking with 5 people and a supervisor we have now been informed we will not receive our money back until 3-5 business days until after they pick up the POD.

MY husband questioned that the money was never supposed to come out of the account in the first place and they all stated that this was policy. On the PODS website it states that any money mistakenly taken out of any account will be refunded up to three days, it states nothing about the POD having to be picked up. We are NOT the ones who asked for an extension, they stated they were busy and would not have someone out to pick it up until later. The POD has been sitting empty in our driveway since the 18th. I should not have to wait for PODS to come get their property out of my driveway to receive my money back that they wrongfully took out of my account.

Original Review: July 3, 2017

I just moved to Rhode Island and went with PODS to move my stuff. The rates were expensive but PODS compares well with other companies that offer the same service. I chose to load the POD at the facility rather than have it delivered to me in order to save a few hundred dollars as I am on a very tight budget. I was told by the person I talked to initially that a month of storage was included with the shipping. That was great for me because it would allow me time to unload the POD from the facility in Rhode Island.

The POD arrived June 5, and several times I mentioned on the phone to the PODS rep that it would be convenient to have a month to get my stuff from the POD. My date to get the stuff out, I assumed, was July 5. Well my card was charged another $250 for another month of storage on the 22nd of June despite that, the previous day, I'd received an email from PODS saying my card was declined, and I'd responded asking them why they were charging my card when I was paid in full. They didn't answer, and retried my card until it went through the day that my paycheck hit.

I went on the website to try to remove my card from their records and it won't let me. Apparently the "month of storage" I paid for began the day I started loading my POD in Florida, which is not what the rep and I initially talked about. I could have had the POD delivered for less than the additional $237 I've now been charged.

The woman on the phone never offered an apology, and although she told me I would "receive a refund." She was unable (or unwilling) to send me any sort of documentation that proved this. I now have to wait until Monday to talk to billing. I am an active duty service member and moving for work. They have told me that I will have to wait something like 5-7 BUSINESS days to receive my refund. The card they charged is beyond maxed out, and it was the card I intended to use to pay for my cross-country move.

Their incompetence has resulted in a five thousand dollar overcharge and I've had to spend hours on the phone dealing with their terrible customer service to try to get the problem resolved, and will have to continue to spend more time trying to get this resolved during the middle of my already stressful move. I will tell all my friends not to use their service. Terrible customer service, incompetent employees.

Original Review: June 29, 2017

I ordered two PODS during June 2017. One was delivered approximately two weeks ago and the second was delivered 3 days ago. Both of them are in my driveway as we speak. I'm selling my house and am buying a new one, which is a lot to coordinate when you also have three children, are a single mother, and work a full-time job. Today I called PODS to schedule a pickup of my two storage units. I explained that I'm closing on my house on July 3rd and would like the PODS to be delivered to my new home, which is 15 miles away, on either July 2 or July 3. I was told that the local PODS storage facility is overbooked because it's their busy season and that the soonest they could come to pick up my units was over two weeks away!

At first, the hotline representative sort of had an "oh well" attitude about it. I explained how that was unacceptable because I wouldn't even own the property then, and the new homeowners would undoubtedly want to use their driveway and their garage (which the storage units are blocking!). I explained that having all of my personal possessions stored on someone else's property would put me in a tenuous situation legally, and I asked if the local PODS storage facility could have some employees work overtime, maybe, to meet their customers' needs or if another nearby PODS storage facility could step in and assist if my local branch is overbooked. I was told that ALL of the PODS facilities are overbooked at this time of year, that it's "first come, first served" and that the branches are too far away from each other to assist each other.

PODS should be able to pick up the storage units and move them with only a few days' notice. It's really not that hard of a job!! If a local branch is overbooked, then PODS should authorize overtime, hire additional employees, or do whatever they can to ensure their paying customers aren't left in the lurch like this!! That's what a company with a good business model, that wanted to please and retain its customers, would do.

The representative told me that he would contact "Mike" from my local PODS storage facility and find out if Mike could work me into his schedule. I waited on hold and was told that Mike was unable to look at his scheduling book at the time but that I could call back or check on the PODS website tomorrow. I asked for Mike's contact information, and I was told that the telephone number was unpublished. Apparently, customers are unable to EVER reach out and directly speak to the local PODS branches; your only option is to contact the 800 number and speak to someone in a call center.

I asked multiple times for a ticket number to document/track my phone call, and I was told they didn't give ticket numbers. The representative was named Tavares. He apologized and was nice enough at the end of the call, but I got the impression that (1) I'd be lucky indeed if I ever heard from "Mike". (2) PODS overbooks and you're at their mercy as to when they'll pick up your PODS. It might be a week, two weeks, or even more after you want them to! All I want is for PODS to do what they advertise: to pick up my storage units (which I'm paying for) and to deliver them to my new address (again, which I'm paying for). Moving homes is stressful enough without this sort of additional stress. Now I'm wondering if I need to contact my Realtor and possibly delay the closing date on my house. Please resolve this, PODS!

This is Pods mistake for shipping my Pod earlier and to the destination that I canceled. Now my Pod is being held until they make some kind of determination of what to charge me and they also have canceled my delivery date, therefore I have no idea when I will see my belongings again. What's interesting is that when I called on June 21st, customer service should have told me that the Pod had left its holding area but I just found out today. I am extremely upset and not sure how to proceed. For those future customers of Pods, please document everything you say and do when talking to Pods and also, always, always, get the name of the individual you are talking to or you could be sorry.

Next pick up time came during another rain storm and the same thing happened. I called and was told another month. I told Pods I would not pay another month. This went on for 8 months. The only way I could get the Pod picked up was the owner of the home we sold threatened to sue them if they did not get it off the property. Now they have placed an 1100 collection on my credit report. I think at this time I would love to find other victims that have been treated the same way and let's start a class action suit.

The closing in my house is tomorrow (6/28) and I have to be out of the house by Thursday (6/29) morning or they will cancel the closing. In doing so, I will also lose the deal on the house we bought. I explained the situation to all representatives of PODS, and believe me I spoke with several of them, but no one could help me. I asked to speak with a manager, but no one is available. After several attempts to talk to someone that could give me a definite answer, they put someone on the phone that entitled himself as Supervisor - his name was "Colby." He promised he was sending the issue to his vice president and would call with an answer. 24hrs went by and no one called - again another lie.

This Call Center is out of Florida and all they do is blame the warehouse in MA. They say warehouse phone number is always busy and they "might be able to send a truck if there's a cancellation". Seriously??? So, Am I supposed to wait for them to have a cancellation?? And then what? Lose the sale and purchase of my house because they cannot have their container picked up from my driveway? They don't have a backup plan in case there's an emergency and they need to remove their container out of someone's property???

Also, warehouse is so "busy" and they don't work on Sundays??? We gave them several options to either pickup and deliver to our new address or to remove and store at their facility and deliver when they can. Or to remove it empty and we find another company to do our moving. Nothing. They simply don't care. Why can't they find a towing company to remove their container? There's no respect for their customers. Their employees are trained to lie to you and never give you an straight answer. I'm in contact with a local towing company to have the container removed from the driveway. I will not pay for the disservice I got from PODS. The worst company I ever had to deal with.

I called to have the unit replaced. I made numerous calls to the PODS customer service number and the representatives were unable to make phone or email contact with the local PODS employees. All of the representatives agreed that a Pod in the condition that I described was unsuitable and NOT representative of their products, still, the local PODS employees were unwilling to make contact with them or myself, and unable or unwilling to replace the POD with a "broom clean", dry, and structurally sound Pod storage unit.

We were forced to cancel our contract and make other last minute arrangements for storage. The PODS supervisor(s) I spoke with agreed that I should not be charged for this failure to deliver a usable unit. Today (June 26, 2017) I got the call that there would be no delivery or storage charge, but there would charge $75.00 to pick the unit up. That Representative argued that because the POD was picked up and used elsewhere, it should have been acceptable for my use. NO! NO! NO! They had a chance to start a conversation locally, to offer some sort of explanation, or to exchange the POD for a clean unit but REFUSED to contact me, or their representatives, refused to answer emails, and refused to return phone calls. I spoke to at least 6 customer service agents and at least one supervisor who agreed with me but could contact the local operation.

CUSTOMER SERVICE FAIL! I should not be charged anything for this time wasting and costly disaster. I will find as many web sites as I can to tell the world that this is a great idea but FAILS when working with an 800 number and no local contacts and certainly beware of the Memphis operation where units are stored in muddy fields prior to being used to store and preserve your household belongings. PODS gets one star because that is the lowest I can rate them.

We also have to spend this time in either a hotel or buy new furniture since everything we own is in that Pod. Customer service said won't help and said that our only option is to hire movers to pick up our stuff from the facility and pay for it ourselves. This is ridiculous if I would have known that from the beginning I would have chosen a cheaper option with the same time frame. In order to get my stuff I now need to pay an additional $500+ to get movers. Which is ridiculous. And PODS won't reimburse me for it or even waive the delivery fee. Which makes no sense. If I have to pay to pick up from their facility why do I still have to pay their delivery fee?

For my first pod, to be dropped in FL was same day drop off and pick up, they picked up the POD when I was not there. They did not call. They came before the scheduled window and the POD was NOT COMPLETELY FILLED. When I arrived ready to load more items the POD was gone. When I called to complain they explained that the driver should have called and that I could have asked for a later pick-up time when scheduling. However, it had never been communicated to me that was an option as the schedule is emailed to you the evening before. FRUSTRATING also FYI you will have only a 3-4 hour window to load your POD if you choose same day drop off and pick up. They don't tell you this until the night before.

They overcharged my credit card by double totaling over $8,000. They did quickly refund it without my even asking. However that was not acceptable. What if I hadn't had the money on my card? When returning my POD to me they made a mistake in notation and did not correctly schedule my same day drop off and pick up. They actually scheduled to pick it up before it had even been dropped off! The local POD employees did their best and got the POD to me and were very nice but unfortunately this created unnecessary stress. Also when they emailed me the night before with the messed up drop off and delivery time it was already past the time the customer service was closed. I couldn't contact anyone to correct this mistake until the next day and even then it was a big ordeal on the phone.

They don't tell you when the POD will be coming until after 6:00 pm EST the day before so if you are trying to schedule someone to help you load the POD it is virtually impossible and very stressful to work around this last minute type of scheduling. They did not go to the correct location initially. I stood in the parking lot literal waving down the POD as it passed me by. I spent over 5 hours for various reasons on the phone with their customer service. I had to pretty much BEG to get a $75 refund for all the mistakes on the same day drop off and pick up. They made mistakes with same-day drop off and pick up both when dropping off my POD to load and when dropping off my POD to unload. For Long distance moves expect 10-12 Business days of transit so if you are going to be at your location before that you may want to go a different route or schedule so you are not at your house with no items like I was.

Overall, this was a completely horrible experience. I will NEVER use them again. If your purpose is to SELF load that is no helpers, and you plan to do it over an extended period of time or If you do not need your pod dropped off and picked up on the same day and if you don't mind having your items in transit for almost 2 weeks this could work for you. It did NOT work for me and the way they communicated policies was VERY lacking. I am a COMPLETELY UNSATISFIED customer and I am thankful that my employer is paying for this service. I don't think I could pay for this horrible service from my own personal money. I would refuse.

Lastly, and very significantly their supervisors and representatives although very nice are not informed and every time I called it was necessary to completely restate previous concerns/ problems and all pertaining information. The customer service hours are quite limited if you want to call in the evenings and you are not the east coast plan to do so very EARLY. Do not schedule a service on Monday because Sunday evening you will be unable to reach anyone at customer service. I strongly advise you please consider another company.

Our furniture was loaded without visible damage in Shakopee, Minnesota. We have contacted the loaders in Shakopee. Loaders assisting me (Lawrence **) will sign affidavits that the furniture was loaded without any visible damage. The loaders' names are Dennis **, Steve ** and Simon **. The damage was discovered on unloading by the crew of Arm and Dolly at 405-215-9784; their names are Shiloh, Sam and Zeke. I believe, but have not asked, if they would be willing to provide affidavits or even testify locally as to the conditions of the furniture as removed from the PODs.

All three pieces of furniture with severe damage were in the same POD, number **. The three pieces of furniture with severe damage were located at the front wall or end opposite the door. The damage was sustained from long and excessive water damage. The water damage on the wood caused swelling of the wood, cracking and discoloration and mold growth. The water damage on the leather sofa caused hardening of the leather, cracking and discoloration and mold growth. Pictures are available. The first piece was a dining room buffet from a dining set over 95 years old and not replaceable. It must be repaired regardless of cost! IT was in excellent condition until it was damaged by water in the POD **.

The second piece was the lower cabinet of a teak bookcase and entertainment center. IT is 38 years old and was in very good condition until it was damaged by water in the POD **. One side of the lower cabinet the water damaged is an ugly stain that may be fixable with expert resurfacing and finishing. The shelves are swollen and deformed and not usable or repairable. The third piece was leather loveseat of a matching set. The set consists of a sofa, the loveseat, a large chair and an ottoman. One area of the loveseat is completely ruined. Recovering the loveseat will make it not match the rest of the set.

When I called about the damage on May 24th, I was given the incident number and told I would receive a call the next day (Thursday, May 25th) to provide instructions for sending the pictures of the damage. I received no call on Thursday, and my wife, Margaret, called on Friday, May 26th and was told by a Lillian that no one would get back to us for three to five days. She told the customer service agent that was unacceptable, and we would hold payment of remaining charges (through Discover) until there was a settlement on the destruction of our furniture. Margaret told them she expected a call by the evening of that day.

When the day went by and no call came, my wife called around 5 pm and this time got a gentleman who attempted to get someone of higher authority to help us. She was put on hold. Of course, the gentleman came back on the phone and said the higher authorities had left for the day. He then assured her that someone would get back to her the next day, Saturday, May 27th. Of course, no one did. He did tell her that if we pointed out the problem POD and the damage sustained to the driver picking them up, it would expedite the resolution. The driver picking up the PODS was Don and would not give his last name. He was a ** man about 58 and rather husky but not overweight. Don agreed the POD ** had water stains on the floor and took pictures of them on his cell phone. He also took pictures of the damaged furniture and said he would submit these.

He asked if there had been a washing machine in the POD to which we answered no. The washer and dryer remain with the house in Minnesota as did the refrigerator (that can be attested to by the buyer). Don provided us with his boss' name and phone number, Kevin ** at cell **. My wife called Kevin, but he was of NO help and was quite irritated she would disturb him on a Saturday. Kevin dismissed her call, said it was not his problem and it has to be handled by corporate. He said he would send an email to advise them on Tuesday.

During the pickup on Saturday May 27th, there was water draining from the floor of POD **. I assured Don, as he could well see, the POD was not near any lawn sprinkling system as it was in the center of the drive and there was no water hose available. It had not rained since the PODS were set there. Don was in agreement that the water was draining from the POD floor. The other three PODs had no drainage. The front wall had a budge in the fiberglass between the wall and top where the seal was not in compression. Don took a picture of the defect and said he would submit it as well. Don offered that the Oklahoma crew would have caught this and would NOT have let a POD out with the problem, but suggested the Minnesota crews were not as vigilant.

Don also suggested there had been extremely heavy rains during the transit and did have water blow in. Don was in total agreement that the water entered during transit, the damage had been started transit and sustained during setting in storage. There would have been no damage if the POD did not leak. The other problem is the rental on the PODS. First, I was told by the salesman, Robert (again only first name) on initial contact that I would be in control of when the PODS were to be delivered and picked up provided that there was adequate time in between for transit. Also, Robert underestimated the total cost by several thousand dollars because of rental, insurance costs and taxes.

On the first two PODS, ** and **, I was charged two months rental. I told them we would complete the move in less than one month, and I was told the extra months' rental on the first two PODS would be REFUNDED. I was also told IF the unloaders could not complete on time there would be a 5-day grace period. We emptied the PODS on May 24th. I called to have the PODS picked up the next day 25th. The service representative said they could not schedule a pickup until after our third month started (May 27th). This makes the salesman, Robert, a liar as he clearly stated I was in control of pickups and there was NO grace period. I am not paying three months rental on PODS ONLY used 4 weeks because the company wanted to delay pick up until after the new month started.

How can PODS charge me three months rental for PODS used from April 27th until May 25th??? The rental is $566.35 for two PODS per month. The first two PODS were used less than one month and we were originally charged for two months and an additional charge was added on May the 27th because PODS would not pick them up until the 27th. PODS owes us $1140 for excessive rental. PODS has been charging us through our Discover card. When we found the damage, and PODS showed no interest in resolving the issue, we called Discover. They agreed with us that PODS is not being cooperative and they are holding the last month charges from PODS (over $3000) in dispute and they have notified PODS of our problems with them. Discover was very much on our side in this dispute as we have been very good customers of theirs for a long time.

We also contacted a furniture repair expert who came out and looked at the damage. He estimated $500 for the buffet alone (another estimate online said $920). The love seat is ruined as the damage is not repairable. We did not discovered the damage to the teak bookshelf until after the repairman had left. It is an obvious water stain down one end of the case. We did get it repaired to usable but not as good as it was prior to the water damage. We have paid $1500 in repairs and still owe $500 on a delivery to be made June 25th plus the leather loveseat has not been repaired. The low bid on recovering the love seat is $1200 but it may not match the remaining pieces in the set.

Also, my wife got a survey form from PODS to determine if Lillian had done a good job of solving our problem. My wife explained the situation of how our furniture was damaged and how angry and disgusted we are with the lack of concern from PODS. We expected some kind of reply. We have gotten none. We assume that the customer satisfaction survey is useless and never read. It is just an attempt to pretend PODS cares about how it treats its customers.

We have found that PODS customer service and salespeople are dishonest and not concerned about resolving problems. PODS as a company is dishonest and has charged our credit card for services and rentals not used. We paid for insurance, they damaged some of our furniture and have not paid for the lowest cost bidders on doing the minimum repair! PODS lied about allowing us to set the schedule. PODS lied to us about the cost and services for the cost. PODS claimed that the insurance would not cover floods, tsunamis, earthquakes, riots, terrorism or acts of God. PODS used this as a reason to cancel our insurance.

The insurance investigator, Deborah A. Williams | Vice President-Claims, dwilliams@unirisc.com | Phone: 407.228.2026 | Fax: 407.228.2797 of UNIRISC said she investigated and found PODS claim to be valid that they could cancel our insurance. WHAT - she investigated and did not find evidence of a flood, did not find evidence of an earthquake, did not find evidence of a riot, did not find evidence of terrorism, and did not find evidence of an act of God. But yet she used this as a reason to disallow the claim. What kind of investigation did she do?

Also three of four PODS had NO damage and all were transferred at the same time. The POD with damage was only in the front and limited to a small area. There was no water in the rest of the POD as from the disallowable catastrophes. The damage came from a water leak even though bad but not enough to damage more than the small area in the front of the POD. This was negligence in checking for a leaking PODS and is what the insurance is to cover. With the damages and overcharges, PODS owes us just over $4400 and that is ignoring a month of aggravation.

One week before my scheduled move I called to see if there was any possible way to change my delivery date, I was informed that not only would they not change my date, but they would not honor my initial date because the person who took my order didn't complete it properly! When I asked to speak to a manager to discuss why they were not fulfilling my order due to an error on their point she was rude, condescending, and offered absolutely no solution. If I had not called to ask to change my order, I would have found out the day before my move that my order wasn't valid! I was stuck without any solutions and with too short of a time frame to schedule another service! Terrible experience, rude employees!

An incident report was created and that's when the nightmare began!!! The initial email I received from our assigned representative listed that our case would be resolved within 5-7 business days. I sent her a reply right away to thank her and to let me know how I could be helpful as this situation was resolved. After a COUPLE of WEEKS of not hearing back from our rep I placed at least two calls into her and NEVER received a reply! I finally sent an email asking for a status update and she finally returned my message and stated the normal turnaround time for a resolution was 30 days (huh??). I told her that time frame was unacceptable and she committed to reviewing by the end of the week.

Well, I finally heard back from her and she was proud to be following up with me a day earlier than she committed to (REALLY??) and shared that she reviewed the 2nd call I had with the rep and said I told them to move 2 of our 3 Pods to San Antonio (REALLY???!!). It made no sense to me. Why in the world would I have sent only 2 of 3 Pods to Texas?? She started quoting me the exact time on the 2nd call I had with the rep and I was floored!!! I told her to review my FIRST call when I set up our account to understand that we were in a limbo state of where we were moving. She told me the resolution was to pay for our goods to be shipped from Texas to our new destination.

Now, I fully understand paying the difference in mileage from where we are ultimately moving versus Texas; however I am shocked that we would need to pay for an entirely new move!!!! I placed an email into our rep this past Friday after a heated discussion via phone and can't wait to see how long it will take to finally follow up with me. The ironic parts are 1) My new employer is paying for our move and I am now fighting due to the poor treatment I've received as a customer. 2) A portion of my new role will consist of overseeing the relocation of HUNDREDS of employees and come to find out -- my new company is in active negotiations to secure Pods as a preferred vendor!!! Needless to say, if my experience is any indication of how Pods treats customers they will absolutely NOT become a preferred vendor.

When I called (after a 45 minute wait to speak with someone) I was told it would be an ADDITIONAL $2,000 to have the second POD transported even though two would be going on the SAME truck, at the SAME time. That would make it just over $4,000 just to go 650 miles! Are you kidding me?? I cannot reach anyone who can discuss this. Between transport costs, drop off costs (twice, because she completely miscalculated) this move will come close to $7,000. I am beside myself with how awful this has been handled and the cost is astronomical and not worth it.

I am beyond frustrated and have spent hours on the phone with PODS talking to several different people and getting disconnected several times, all while they pretend they will do their best to find a solution, only to be transferred to JOSE, a supposed senior level employee who can begin the resolution process for us, who rudely and very unsympathetically tells me the most they will do is deliver our container to a facility within 17 miles from our new house, where we have to rent a truck, unload and reload our furniture and bring it to our new house ourselves.

Had we been explained that there are certain areas they don't service (even though we stayed within 30 miles from our original location) we would have never stored our belongings with PODS, since the entire concept, straight from their website, is "You only load and unload your belongings once into your portable storage container. This decreases the likelihood of damage and saves you the hassle of unloading and reloading should you require storage as part of your move." We were NEVER told there are unserviceable areas even though from the start when we contacted PODS we were unsure where exactly our new location would be, only that it wouldn't be more than an hour away. I am sickened at the amount of money I've wasted on our pod over the course of two years only for them to tell us that we have to come to them and unload our pod ourselves, which will cost us even more money.

I understand there may be reasons they cannot service certain areas but they need to correct their website that LISTS LOCATIONS THEY DON'T ACTUALLY SERVICE. To add to our frustration, I have never spoken with a more uncaring and unprofessional individual in "conflict resolution" who could actually have cared less about working out solution for our problem. Stay away from this company since it's obvious they don't have their customers best interests in mind.

I have been told that our area (Minneapolis) is very busy and has a large backorder, so I asked what PODS was doing to resolve their backlog issue. Seems like a well run company would send in additional trucks to help resolve an issue. The response was apologies from the customer service people, but they didn't know what was being done. I asked to be transferred to someone who could answer the question, but was told they didn't know what department would handle those issues. I am now forced to work with our realtor to find out if the new homeowners mind having our POD in their driveway for 2 weeks or if PODS poor service is going to force us to push back the closing on our home.

Around 1:30 pm, I received a phone call that went straight to my voicemail, the message stated that due to unforeseen circumstances they could not deliver container today and it was rescheduled for 6/21/17... 11 days from now!!! Are you kidding me?!?! This is absolutely unacceptable. There was a number left to speak with a senior agent in their call center in Florida. I called back immediately and tried to get answers. Unfortunately, the woman I spoke to, Deana, was unable to help as she wasn't dealing with the local drivers in my area. I was not able to speak with anyone who could do anything for me. I asked her to have one of the local PODS representatives call me as soon as possible so we could try and figure out a reasonable fix but have not heard from anyone at this time.

I am now being put into a really tough spot having to do everything at the last minute when I thought everything was set and I could move on with my life. PODS is so unreliable if they think this is okay behavior. We were counting on this company and they have let us down. My hope was that since they were delaying the deliver by SO much was that they would offer something in return for our trouble but they basically said there was NOTHING they could do. So now we have to live in a torn up home until we figure this out or find another option at the last minute now.

I have now had to reschedule other services to align with the 2nd set of dates I was given and have incurred additional charges due to those changes. I'm fortunate that the closing funds hit early, because June 10 would've been too early otherwise. When I called customer service today, the agents talked me through circles. Then when I escalated to a manager, after some talking, I was put on hold so that she could provide me with a reference number and within a minute or two of being on hold, I was hung-up on. I am very unhappy with the services provided, the treatment I was given, and the incorrect information that has now put me in a bind.

On top of that they expect me to pay for the POD storage for this extra time that they are holding my POD hostage!?!? I was told by customer service that I can be put on a waiting list and they could call me anytime to tell me my POD is being delivered. Well that does me no good because I need to get help unloading it, and the storage unit doesn't want it sitting in the way in the meantime. This is the poorest example of customer service I have ever seen. None of this was explained to us when we rented the stupid POD, or I would have NOT rented it, I had other options. I wanted to give them a negative rating but I can't do that so I had to give them 1 star which in my mind is way too many for them. If someone reads this review please... DO NOT USE THIS COMPANY!!!

I called again to see what was happening and was told that not only was the 9th date not put on hold for me but that now their delivery was out to the 21st of June almost 4 weeks away. I explained that we were in temporary housing paying $133.00 per day and that this delay was going to cost a lot of money. I was then told that I was going to have to pay an additional month storage fee of about $440 for the 2 PODS. And that I should hire a moving company to go and get my belongings to bring them to my house if I needed them earlier. I explained that I did look into that and the cost would be about $2000. I have still not received an email or call from a PODS supervisor trying to rectify this situation or compensate me for the additional cost using this company will cost me. In theory this seemed to be a very economical solution to bridging the gap between having to move out of one house while waiting to close on another but this is becoming a nightmare.

I was told to schedule my final delivery date at least 2 weeks prior. I went to schedule my final delivery 28 days ahead and found the online scheduling calendar booked for next 32 days. I called cust. service and didn't have best experience. The first rep asked me to call back in one hour and have rep look at notes in my account - as she was calling distribution center to see if there was any possibility of me getting the date I wanted. She was surprised the entire month had already been booked, hence why she was going to call. I was happy she was being proactive but didn't like how I was supposed to call back in one hour.

I called back and the second rep actually "scolded" me about how they are not supposed to be calling distribution center... and I told her that I was just calling back per the first rep's order. I asked to be transferred to another rep- she was very unprofessional! The third rep advised me to "go to PODS storage location and unload POD in their parking lot into my rental truck. It's what a lot of people are doing ma'am." I was shocked and frustrated that THIS is "the" best solution next to waiting to see if I hear back from the distribution guy if there is an opening that pops up, but otherwise nothing they can do.

If this is such a busy time, then why doesn't this mega company PLAN and hire more staff to be more accommodating. Busy moving season should = Hire MORE people to keep customers happy! I am completely dissatisfied, and irritated, that this company MISSED this "101". And lastly, when I signed up and scheduled PODS to be delivered over 4 Months ago, there was never a conflict on scheduling calendar and frankly were wide open. There should have been some sort of alert of heads up about scheduling WAY IN ADVANCE for the busy season- because they are not staffed to accommodate their customer's needs.

Fast forward to present day when I called to schedule my re-delivery of the PODS with all my stuff in them. It was at this time that I was told the PODS facility my PODS were being stored at do not deliver on Friday, Saturday, Sunday, or Monday. Not only was this information I wasn't given at the time of booking, but I was actually told the opposite - any day except Sunday is open for delivery. I tried to escalate the issue during my call and was told that I would be given an incident number and followed up with but that "it takes time."

Customer service with this company is absolutely deplorable and had I been given the information I have now, I would have never been in this position as I wouldn't have used a company who can only deliver my PODS during the week. Unless someone from PODS escalates this issue and is able to remedy the wrong that they have done, I will be out thousands of dollars due to rearranging of movers and missing work. I advise anyone reading this review - STAY FAR AWAY FROM THIS COMPANY. I will absolutely tell every person I know about my terrible experience with this company.

The pod was delivered when scheduled a week before my movers were to come. It was a very rainy month (October) here in Washington. I was taking my garbage cans to the curb one night and noticed piles of white gunk on my driveway around the pod and thought what the heck! The company had put window type caulking on the exterior seams (of a metal container). I promptly looked inside the pod and it was all wet inside.

So I called PODS the next day to replace the pod container as it was Tuesday and I need a DRY NON LEAKY container by Saturday. A new container was delivered and all was good, I thought. I went into my PODS account to have a look and I was charged for a second container $463.72 (a different price!) I spent hours on the phone trying to resolve this issue. First I was told that the charge would be adjusted when the pod was returned, I had to be very persistent and firm that I wanted these charges removed from my credit card as I have to make payments on this card and almost $1000 has been charged to my account in four days!!!

Finally the charges were reversed and credited back to my card. My account showed that I had two containers the entire rental time. (Didn't get that one) I'm thinking okay good, everything going smooth. WRONG!! Now it's time to move the pod, I decided since the first pod was leaky that I didn't want to take a chance of my things getting damp so I opted to have it stored at the facility in Everett. I was quoted a price of $234, but was charged $249.99. Fine $249.99. For the next two months at the facility I'm charged $249.99.

Now I schedule for delivery to my new place. December 28th the driver delivers my container, I'm charged $170. AND about an hour later the same driver calls me back and says he was told to come pick up my container!!! I said, "I didn't schedule for a pickup. I just got it. Please cancel that order!" Nice man, he canceled that pickup.

SO on January 3rd I have a scheduled pickup for the empty container. They didn't come. The office said the driver missed me and they'd come the next day. January 4th my container is picked up. Whew I'm finally done with PODS!!! WRONG. I called PODS to make sure that I was all square with my bill, I'm not showing a second pod etc. The guy I talked to said "Yes I was paid in full, but they forgot to close my account". So he closed my account or said he did. I contacted my bank and put a block my credit card as I just had a funny feeling. Lo and behold I was right. Almost 30 attempts to charge my credit card. My whole account was reworked credits, charges, new higher prices charged and DIFFERENT BILLING DATES!!!

Now after all this I wasn't charged enough. Plus my billing cycle changed from 10/15/16 to 11/14/16, my credit card was charged every month 11/19/16, 12/19/16, container delivery 12/29/16. Picked up was at no charge on Jan. 4, 2017, they forgot to pickup on the 3rd 2017. And a new charge of $249.99 from January 4th thru January 19th, (new billing dated!) with adjustments made so I owe $71.24, plus now a $25 late fee! AND THEY ARE SENDING ME TO COLLECTION!!! PODS is paid in full and if someone would ever call me back, and really review this bill they will see I'm paid in full!!! I really look forward to a resolution, unhappy in Washington.

No one called me back so I called the afternoon of the 22nd and again no word on when they were going to replace my container. I called back on the morning of the 23rd and the person that helped me said that an email was sent to the local office and they were going to call me and give me an update on the status of the new container. I never got the call.

I made the decision to go to plan B and cancelled their service on the evening of the 22nd and told them that I needed to have their damaged container moved cause it was in my way. They told me the container would be moved on Thursday the 25th. So when the local manager never contacted me I called back and ask to speak to a manager. I was transferred to a manager and he told me he would look into the matter personally and call me back.

To this date I have not heard from him. The container was picked up on the scheduled day and when the driver called me to see if the container was ready I explain to him that the container was empty and that it was defective. He had no idea of the situation. I believe there is a huge disconnect between their local personnel and the people scheduling their service. The situation definitely placed a lot of burden on our move. I will not recommend a company that does not even have the time to call me back and update me on their status.

Waiting another 30min on hold... The representative told me they see the request but have received no response and they could still not give me a response, nor do they have any information STILL about what the exact humidity % is at their storage facilities. Online all it says is that the humidity level is CONTROLLED, which is a very very vague statement... It could be controlled but be 20% or 80%... WHAT IS IT? The storage facility doesn't accept public calls, and PODS customer care can't even get a response from them, very unprofessional. It's important for me to know because I have 3K worth of equipment that is very humidity sensitive... and if stored improperly can result in unrepairable damage.

My move is tomorrow and I may be forced to cancel entire move and service with PODS due to their lack of customer service they have provided me. So it's been a month and I still have no answer from them, and keep getting the runaround. Very sad for a well known company, to handle this situation like they are. If things continue for the worst... I will no longer use or recommend PODS to anyone. Very upsetting. Had I been told from the get go that this would all be an issue, I would have gone with someone else.

She stated there was nothing she could do, so I asked to speak to a Supervisor. She then hung up on me, and I called back several times, and the recorded message didn't give me an option to speak to anyone. So the net of it, you order PODS Units to storage your Home-hold possessions, and your only option is to communicate with a National Office, who refuses to solve any issues, and hangs up on you? What the hell are they doing in Business, with this type Customer Service? Don't use PODS, explore other options. The Better Business Bureau should research their Business practices.

I called yet again to hear a completely different story. That yes there was a credit on the account but that it had gone to the month of storage which was something they had to do but once the pod was picked up I would be refunded. Meanwhile my account gets overdrawn and billing department was all too quick to get me off the phone by transferring me to customer service. The last lady in customer service was as helpful as she could have been given that she was not part of the billing department. Sad to say, I now have a sour taste in my mouth because of this.

So, with all these extra expenses, you would think the customer service would be fantastic? You couldn't be more wrong. After being switched back and forth between different customer services lines anytime you have a question. You'll still be scratching your head looking for an answer, and they seem to have no regard for veteran-specific circumstances. I felt disrespected and disregarded after honorably serving my country for 5 and a half years and continuing to serve. I felt and continue to feel taken advantage of by this company.

Lastly, I get a call today informing me that my container will be coming late and because of this, I have to cancel my Memorial Day plans. Don't worry though, they have Memorial Day weekend off and will not be able to pick up the eye-sore of a container from my house until the following Tuesday. When I talked to the representative about my complaints, he said he would inform customer service, but to no surprise to me, he did not do that at all. When I reached out on my own they were experiencing technical issues and told me to contact back in 45 mins to an hour. On a holiday especially close to the heart of veterans, I feel as if PODS has shown a complete disregard for customer service and providing adequate service to members of the military community. And I repeat, if you are a veteran looking to use this company, I would strongly recommend going elsewhere.

This is unacceptable considering an out of state move and a new job. How can you not just change a # in a system? This is especially concerning since we were told by the driver that picked it up today that it wouldn't be an issue AND by a customer service representative a few hours later that we were still set for 5/27... Then we call back to confirm again just to be safe and now the earliest I can get there is 5/30!?? It's going out of state but only 4 hours, absolutely ridiculous.

We went offer B because when we called back the original quote and offer were no longer there. No notes on the account either. For our "trouble" we were given a new quote with a 10% discount which STILL didn't make it cheaper than our original quote. We should have backed out at that point but we stuck with them. We've had nothing but issues with this company and their service department (not to mention overdraft fees and stress that comes with having to move money around while on the road). The "three payments" was complete nonsense. We've had nothing short of 13 charges, charge-backs, future payments posted to our online account. It has been a nightmare.

Trying to use a different bank account (such as your spouse's) to make a payment? Well, you'll have to fill out a form and fax it in but make sure you don't do it on the weekend (even though they tell you it's okay if it gets in before 3 pm Eastern on Saturday) because some jerk of a guy will answer the phone and tell you to wait until Monday because "Nobody is even in that department". We even called back to see if we could get a different rep on the phone and the same guy answered, said "I just told you man" and HUNG UP on us.

Best part is they called us back saying they wanted the "final installment" of the "final payment" but when we told them we faxed the form over, THEY DON'T HAVE IT. We LITERALLY send a picture via mobile of the form we faxed. Maybe if you would have done the original three payments (not over 10) there wouldn't be so much confusion. Or maybe have better department communication? Regardless, don't make your customer suffer mentally and financially because your company can't streamline.

All in all we ended up spending a little over $1000 more than we thought we were going to pay originally... but once the process was started we were helpless in arguing because they had everything we owned. I honestly feel that this company gives you a sweet deal via the phone with the promise to "email" you a quote that never hits your inbox. That way, when you call back in your quote is gone, but for your "inconvenience" they'll give you x% off of the new quote which is still more than the first one. I guess the rule of "if it is too good to be true" still stands. Book a U-Haul instead!!

UPDATED ON 05/31/2017: So, this is a SECOND review for PODS because no one at this company cares about their customers. Since my last review the company charged the wrong account TWICE, causing overdrafts and the employee Kira can't do her job, AT ALL. She was supposed to call us last Friday and she didn't. But when she calls on Wednesday, AFTER CHARGING THE WRONG ACCOUNT AGAIN, she says "I found the card authorization form, would you like me to refund the money and charge the right card?" My husband told her NO because we'd already been charged the overdraft fee and that PODS is SO incompetent that he wanted the ordeal to BE OVER.

SERIOUSLY?! It takes you weeks to find an authorization form that you requested to be sent (it was sent on May 6)?! How hard is it to charge the right account, especially after NUMEROUS requests from your CUSTOMER?! Screw PODS. You've REALLY caused us serious stress, MENTALLY and FINANCIALLY. Best part: After I gave the rep who contacted me about my first review our account info (ON MAY 26), I STILL HAVEN'T HAD A REPLY FROM THEM. This is par for the course with this company... they can't manage their time or their commitments. POORLY MANAGED. CUSTOMERS SUFFER.

Monday came and when I came back from work the container had been delivered and placed... 50 feet away from my apartment! (Sure, this is not a whole lot of distance, but I had requested to have it RIGHT IN FRONT OF THE GARAGE DOOR, which was completely open and clear for them!) The container was placed at the very far side of the public parking lot, and not only that, it was facing AWAY from the driveway, looking toward a little park. I had to maneuver a lot to get the things in. In fact, some of the items I had to haul on my car to the container.

Things didn't end there. The container was to be delivered on May 18th. I received the automated call and the email letting me know of the expected delivery time. We hired some help, and my spouse took a day off from work (and he works in restaurants, thus getting paid by days worked). We were expecting the delivery to happen between 7am-10am as they said. By 11am, nothing had been delivered but the website said that the container was at "customer location." I called customer service and again, received absolutely wonderful attention. The person who talked with me was able to track the container and said that it should be delivered by the end of the day. Our hired help left as they had already spent enough time waiting. By 4pm I had not received a call from the driver, so I call customer service again.

This time, the person who spoke with me tried to locate the manager of the local site and learned that the office was already closed... by 4pm on a weekday. So, he was able to track him on his cellphone. The manager said that the container had arrived around 11am to the location and by that time there were no drivers able to take it to the location. I had reserved space in the parking lot for one day (remember, I had help that was going to help unload). The manager said they would deliver the next day. Nobody called me. Nobody called PODS. I received no notification, and had it not been for me calling them, I wouldn't have known what happened to my container! The customer service representative apologized but was not able to offer any other help.

The next day, I get a call early in the morning from the driver. He arrived and I was certain to be present for this as I wanted to make sure I gave them instructions on how to place the container, facing away from the driveway and looking toward a walkway that is easily accessible. Since this location had to be a little far from the apartment, I wanted to be prepared to make it as easy as possible since this time we had no hired help to do this. Well, the driver refused to place the container as I was requesting because "it would take an additional 30 minutes to do that" and because the instructions said to face the container the other way (remember, I was told I could arrange with the driver later to work on the positioning of the container...).

I told him I was already frustrated with the whole experience, and that at this moment I had no desire to continue arguing with the company. He said he would place the container sideways, blocking two parking spaces and that I should arrange with management to let them know. I told him to do as he saw fit, I had no more energy to continue this conversation, thank him, and walked away. (Thankfully, when I went back to the container, he had placed it as I had requested! He wasn't at this location more than 15 minutes total!) Then, when I opened the container, I found that four bookcases were absolutely, completely destroyed. Two of them I didn't care much for, another one was a great one, solid wood, and beautiful, but I wasn't attached to it, so it is replaceable. But the one that hurt me the most was a hand-made, solid wood, antique bookcase that was absolutely destroyed! This one I even kept in the hopes I can find someone to fix it.

My spouse took a second day off, I had to take a half-day off from my NEW job, and we called a friend to help as well, so we could empty the container as soon as possible since we were already taking longer than we had arranged with management to use the public parking lot. When I think that the nightmare is finished, I called to arrange for a pickup for the next day and they tell me that the closest they have is a week from the time they delivered it!!!! A week!!! I have moved many times; both long distance and short distance. I always did it myself, hiring a moving truck and help to load and unload. I thought I was saving some energy by hiring this company and what I found instead was an absolute nightmare.

I had contacted them via phone and they also contacted me via Twitter when I complained to them there. After telling them on the phone and also sending them a private message via Twitter (they requested that I sent them details of the complaint to work on it), I am still waiting for them to offer me a resolution. This has definitely been the WORST moving experience I've ever had. I would never recommend this company to anyone. It was expensive and the service was completely incompetent.

The three hour window isn't even identified until after 5:00 pm the day before. So you plan on taking the day off to unload and then you find out that they might be coming between 1:00 and 4:00! You can't even request a morning or afternoon drop off. You are totally at their mercy. Even the cable company gives you that option. For over $3000 to move my stuff, it should at least be on my schedule. Never again PODS! I know you could care less but I still will make sure everyone I know will be aware of how bad you are.

A few days ago I checked the PODS website to confirm that the delivery was still scheduled for May 19th. My order had disappeared from their website. I called PODS to try to see why it wasn't showing up, and apparently my order was deleted from their system. I have spent a total of 4-5 hours on the phone (most of that time being spent on hold and bounced from person to person) trying to locate my POD and confirm that it will be delivered to me tomorrow. They still have not been able to tell me with certainty that they have my belongings. They have not been able to verify my POD number because all information about my order was deleted.

Every time I call, I get a new person who I have to explain the entire story to, and each person acts dumbfounded and cannot understand why or how this has happened. I am moving into my new home tomorrow and I have no idea if my POD will be delivered to me or not, or if they have even located it yet. I spoke to a "supervisor" yesterday, who assured me he would take care of it and call me back in the morning, yet I have not heard anything from him. He is the third person at PODS who told me they would look into my issue and get back to me, and who has not followed through or called me back. I am frustrated beyond belief. I would hope that PODS will compensate me somehow for the countless hours I spent during my work days trying to fix their mistake, and I don't even know what action I will have to take if my furniture is not delivered back to me and/or found.

Apparently Austin, TX is not managed by PODS corporate, they are some other entity & they never answer the phone or call me back. Now I'm 3 months behind & they are threatening to auction off my belongings!!! I called corporate PODS & told them what was going on & they took 3 separate payments over the phone to get me paid up. (This was after they attempted to get ahold of the billing person and manager who are in charge with my area & was unable to reach anyone.) So I thought I was caught up for now. Nope! Today I got an email saying they were not able to process my payments. So I will be calling again tomorrow to see what their problem is this time. I can't help but think that their business plan is to not accept payments so that they can make more money auctioning off people's belongings!!! BEWARE of PODS!!! (At least in TEXAS.)

There are definitely not enough tie-down options in the "older" PODS units. I had requested a newer one that has more tie-down spots but did not get it upon delivery. I am concerned about how my things are going to arrive because of not having a newer PODS unit. This is an incomplete review as I am waiting for the PODS to be delivered tomorrow.

It took 2 full days on the phone with PODS and the bank to get it straightened out. PODS would not call the bank for an immediate refund, they did issue a refund through the system so it took a full week to post. Then the bank had to remove all the overdraft charges. I finally got the mess straightened out. Tonight I went online to pay PODS and I have been locked out of my online account so I cannot pay online. The last thing I want to do is spend two more full days on hold and talking to these PODS representatives. I just want my online account reactivated so I can pay online. Otherwise I am happy with PODS but their billing office is a mess.

The interaction with the rep was good but my only thing here was some misunderstanding in communication. I wouldn't say it was from their side alone. I may take it for granted that's what they explained to me. When you do the booking, the pickup, the delivery, whatever it is, it was one across only. The first thing they quote was the price and I understand there was an additional. When I have to pay that additional it was outside of what I budgeted for when I spoke to them at first. The difference of the pick-up and delivery that I have to pay was a little high.

Overall, I was satisfied with the service that I received. I was able to get my stuff on time. I'm able to work around it. It was convenient for me to load and unload and it never put me into the strain of, "I have to rush to get this off." So, that was my biggest concern, to make sure that I could work around my time. I went back to work. If I have to move again, I would tell them and I would get in touch with them. If somebody asks me, I would recommend PODS.

In Hawaii, they only had two sizes. We got the 7-foot container based on my husband’s estimate and we utilized every inch of it. The guy who came to pick it up assured me that everything's fine and indeed, everything went well and my things came as it left. It was awesome and I would use PODS again if I ever needed them. I would recommend them.

I ended up moving five PODS worth of home goods and storing them for about three months and then moving into our home when we got settled. We had five of the 16-foot containers. We had too much stuff and I had to add an extra container. We sized accordingly and PODS was pretty good about changing schedules on delivery and pick-up at the last minute because we had some unusual coordination. We had to deal with the local storage company, moving company in Pittsburgh in getting them to let PODS come on their property and a lot of negotiations about liability and who could do what but PODS was flexible with working with the moving organization to meet their needs. Not every company would do that so that was good.

I used the phone a lot to make sure that they understood and it was going to be happening the way that I wanted it. I did some things online, a lot of things by phone with recheck online but I always like to make a phone call to make sure of a change. The PODS representatives were all very positive. Sometimes, getting in touch with the agent who was most involved with my case was a little challenging because the PODS team was on the West Coast and I’m on the East Coast so we had a big time difference that wasn’t as convenient. I had to wait in getting a call back but these were not emergency calls either. We were able to resolve things each time as they knew what they were doing.

The drivers were a colorful group and they made sure they had the right directions and kept in touch. They did their job properly and were very efficient in moving these things around and not damaging trees or property. They knew how to do that. We paid professional movers on the front end in Pittsburgh to make sure they pack the containers very tight so things weren’t moving around and that’s how it worked out.

The thing that started to be a challenge was when I locked the pod, it was not locked accurately. So unfortunately, they gave me an ultimatum of either driving about an hour and a half back to their location to unlock it with my key, but I was already getting on the plane, or they were going to have to manually cut it off and put a new lock on. No harm, no foul. I told them to cut it off and put a new lock on, but I really needed them to send the key to me with the specific tracking number to it, so I can ensure that I would have the key when the pod arrives in Washington, D.C. I had a very small window of putting the pod on the street with permit. If I wasn't going to be receiving the key, I was going to have to buy vault cutters of my own, unlock the lock that they put on, and buy another thing.

Unfortunately, they did not send me a tracking number and I had to buy vault cutters. It was a very difficult situation for all parties involved and my mother was not happy about it. Although everything did come in safely and I got all of my stuff out, there was the issue of poor communication from the Louisiana office to the Maryland office saying that the key was coming, and if the key wasn't going to come, they were going to be able to cut the lock off themselves. However, they did not have vault cutters. They may be saying that it's in the notes, but I was talking to them at least four times a day for a week's time and it still wasn't resolved. My mother paid for the whole thing and she is not happy in the slightest. The pod was the best thing for me to do, but overall, it was a taxing and frustrating experience.

However, PODS didn't deliver in Colorado. I live up in a mountain town and they weren't sure they could get it up the mountain so I picked it up at the facility. While I understand they were going through management changes, they were supposed to send somebody up to check to see if they could deliver and they never did. I ended up hiring movers to drive to Longmont, where their storage facility was, to pick up the pod there. It worked out fine but I felt they dropped the ball in the Longmont facility.

Long story short. We repaired the over 1000 feet of lines in the pouring down rain so we could once again have water for ourselves and all the animals in the barn. POD would not send anyone out to even look at what their driver had done. They said he denied doing it, even though before pulling out on to the road he had to pull the wire off to the side of the driveway and piled it. Very lucky that one had broke completely from the power source, otherwise he would have been electrocuted, beings the power was still HOT. We have sent POD's a video, pictures, and quote from a electrical company. THEY Refuse to pay for the damages and still deny the damage their driver caused. WOULD NOT SUGGEST THIS COMPANY. They are also rude. Will be filing suit in small claims. We only asked for half of what the electrical company quoted. UGH.

Reached out to Caine and Weiner (collection agency). Clueless, no record of 1/30/17 conversations. Asked me to fax them all of the info so they can look into it. Their incompetence is now boarding on harassment. Will never ever use PODS again, will tell everyone within earshot how horrible their customer service is and by the way I am not paying that July invoice.

To add insult to injury, after I had made my complaint regarding the lack of a PODS customer service apparently contacted the company in my area that was supposed to have delivered the PODS, they left me a message saying they tried to deliver and called me several times. Interesting that during the delivery times I was scheduled for, someone was available and the number I had left them is an emergency number so they could have reached someone 24/7. I suspect no call was ever made. So disappointing! I contacted PODS because of their name and the ease of ordering online - WHAT A MISTAKE!!!! Not reliable.

If they were able to provide actual human beings to assist with the move, I would never have gone with the other company that I ended up having to go with for getting furniture moved. I used the pod for all of the boxes that I packed and I have hoped they would be helping me get that out of the pod. I had furniture to be loaded into the furniture truck then unloaded here, and my husband was in one location while I was in the other, and neither one of us were in the position where we wanted to hurt our backs by lifting up sets. My only recommendation is for them to have more availability of someone to assist.

Overall, PODS is a great company to work with. They provided what I needed when I needed it and were easy to deal with. They're also on time and they met their commitments, which is more than I can say for the other moving company that I ended up having to use. I have no complaints with PODS and I would, in a minute, recommend them to someone else as long as he either has somebody that could help him or didn't need assistance.

During the pick-up, my neighbors in Arizona all came out, watched, and were impressed. It was quite an interesting procedure to take the pod off and put it onto the driveway. The drive here was initially going to back the truck onto our driveway when he delivered it and I said that I was surprised that the other one had done it differently, and then he did it the way the first guy did it. Both experiences went well. They delivered and picked up the pod exactly when they said they were going to do it during both times. Many of my neighbors in both places asked questions about PODS and I had nothing negative to say. Also, I have a cousin who owns a North American company and was concerned about a damage. When I talked to the people at PODS, they said that they have an exclusive method of transporting the pod and I didn’t need to worry much about that. I had zero damage. Things were exactly as I’ve put them in the pod.

I kept tell them, "It's canceled. There are no pods here." Have tried to talk to my "claims representative" who is never available, never returned a call or email. I am told this is the only person that can help me and by the way she has no supervisor. When I called last I was ask if I was calling to pay my balance... what balance? You owe me $2504.91. Again told only one person could talk to me and she is not available. "She is very busy and will get to you when she can." I am now thinking I am going to have to get an attorney.

We only needed it for about a week but if we needed it for an extra month, we could have it. The driver that picked it up was the same driver that dropped it off. I was amazed at how it was put into the driveway and how it came on that little wagon because I thought they had to back it up and drop it off with a forklift. I told everybody about PODS because the process was so easy. I called them, they dropped it off, put it exactly where I wanted it and when I needed it picked up, they came and picked it up. The money that I rented it for was a really good comparison and it was easier to have them because I didn’t have to get a U-Haul and then storage. It was a great experience.

The calls went something like this: That first weekend: "Pull your customer # and call back." (This one seemed pretty standard I called back in a few mins.) "No now we need the last 4 digits of the credit card #." (OK fine, but why couldn't the first person tell me that?) By The End of the week: "Oh yes, we can see that this is your account, but we have it set for a local delivery not a long distance. You are going to need to start over with a different department." (WHAT?!! I've been telling everyone what I need done. No one said it was the wrong department and at no point was this a local move.)

New Department - "Yes, we have your account and that delivery date available. But, I'm sorry; you're not the contact name we have. Can you get [My Mom's name] to set this up for you?" (Again, I identified myself by my name on every other phone call. Where was that bit of instruction???) My Mom calls the next day, and they can no longer deliver my POD on the requested date because it was a long distance move and it will take another 2 weeks notice. We schedule it as to not lose the opportunity, but are still looking for a quicker/cheaper way and are told that it can be cancelled up to a couple days before.

I start getting phone call, repeatedly, about an unsigned document on their website. But the unsigned document has not been uploaded to my account. When I call to explain this, I am told the agreement is signed!! This is wrong for two very important reasons: 1) I haven't signed it. In fact, I am on the website as I call back. Still not even uploaded. 2) If it is signed, why are you robo-calling me?

Last night, I call to cancel the delivery because I have still a few days to do so, and I have plans to be in the original city (Jackson) in about 2 weeks anyway. It seems cheaper to just pick up my stuff while I'm there and driving back here (Atlanta). I have already paid to replace a lot of my belongings since I got my apartment about 2 weeks ago and need to live in it. I call to cancel, and he ask when I want to delivery set to? I explain that I don't because I will be visiting Jackson in two weeks and plan on getting my stuff myself. He confirms the cancellation and then again asks about rescheduling, and again I explain that I will pick it up myself. Then I ask him about accessing my POD when I get into Jackson. Turns out my stuff has been sitting at a POD storage unit in Atlanta for over a week!

So: The delivery issue wasn't long distance because it was here before the first request delivery date. Just not here at my apartment. I might not have been able to move my furniture myself but you're telling me I just restocked my kitchen while all my old stuff was 30 miles away? Shouldn't I be getting some kind of tracking updates? I guess I can't cancel a few days before because I have already acquired part of the moving fee. Again, that would have been good info upfront. Why in the world was I not told the POD had been moved BEFORE delivery was canceled? I told him I was picking my stuff up from Jackson. I clearly didn't know that it wasn't in Jackson, but he did and canceled my delivery before disclosing that (like WTF).

I say, "Never mind, if it is in Atlanta, go ahead and deliver it this weekend as scheduled." At which point the guy says, "I'm sorry that delivery date is no long available, how about (insert date that is past my monthly rental deadline and will cause another months rent)?" I don't mind paying another months instead of the delivery, but now I am being charge both? Even though I called and cancelled before the set delivery, like I was told I could do?

Now let's talk abut some training issues that would have made this all go better: The first person should have been clear; what department I needed, what information I needed, and who should call. I could have been given updates when my stuff was transferred so that I knew it was here, and at what point I was being charge for that. The guy I talked to last night should have told me that my stuff has already been moved before cancelling! He knew I thought I could get it from the original location.

And they’ve already fixed the quality of the pod. I used to have to put my own anchors on those 2 x 4 in order to strap things down. But this time, I had one of the brand new ones which had all types of D-ring connectors that you could strap to all up and down. It's perfect, and the sides were smooth. You could just slide real easily up and down without damaging. In the old days, I would have said, "Yeah, you gotta get some better way to anchor things." But this one was perfect.

But it was super easy to book online. I got the biggest container and it was perfect and clean. My mom was there when the drivers dropped it off and she said they were super nice. And they were able to drop off the container at her house exactly where we wanted it. The customer service reps were also really nice when I talked to them. They answered any question I ever had, really pleasant and always really quick to answer the phone. It was extremely convenient. So I definitely recommend PODS. Actually, I've recommended it to a couple of friends now who are going to get storage. In fact, I have a couple of friends that are building houses as well and they went the same route as we did with the pods. And they were all really happy too, so far.

After 3 hours on the phone they finally agreed to pick up the POD. Instead of issuing a refund, PODS claims they never charged me and will not refund the $1,121 charge on my credit card. Even more disturbing, the billing rep told me my credit card was associated with another user but could not explain why or how. Worst customer service I have ever experienced. I would never use or recommend this company. Have filed dispute with VISA and contacted the WA AG office.

After I took everything out, they picked up the pod. One of my driveways was hard to get into, but their drivers have been very patient and careful with everything they did and they were nice to talk to. They were informative and able to answer my questions. I have never used a storage pod or a container of any kind before. This was my first experience, but it was a good one and I have no regrets. So, if I need to, I would definitely use them again.

We did a moving pod and then did storage for three months and then delivery of our pods. The containers were good and were exactly what we were looking for. My first impression was they were smaller than I had anticipated and that's why we had to get a second one. But it worked out because they fit perfectly in the parking lot that we needed to fit them in. The drivers did their job when they got there and left. But they were willing to accommodate requests that we had, as far as where to place the pod. They communicated before they got there. They kept me involved throughout that whole process. I was really happy with the service that PODS provided. They're doing a good job.

The interactions I had with the drivers were very nice. The driver who picked up the container talked to me and said that he had been a mover for 30 years, that PODS was the best company he'd ever worked for, and he even told me they were looking for drivers. Then when they delivered, I had a different driver. Also, their customer service reps emailed me to see if there was anything else I needed and to ask how I felt I was treated. The whole process was amazing to me. It was easy and very professional. That's why I've recommended PODS to other people and I would definitely use them again.

I had a problem with PODS dropping it off, because the description was not correct. They told me all I have to do is leave a space about 15 feet for the thing to come in, and I told them I would like to pick it up from the back alley. They didn’t say anything. Then the guy came and he seemed shocked in seeing that I would be putting it in an alley. We cleaned out everything in the driveway more than what they asked for, but the guy refused to do it. He said it's impossible. That was frantic for me then because I had people coming in to move so I wasn't very happy.

When I saw the guy dropping the container off in California, he was able to walk the whole thing over to the spot. He parked across the street and walked it over. The thing can move. I was very happy with this guy. He was very helpful and made sure I can open the container before he left, which may not be his responsibility. But the guys in Spokane, Washington just wanted to drop it off at the spot. They didn't want to walk it to make it better. They just put it in a slanted way, and wasn't very kind either, so I wasn't very appreciative of the people in Spokane. The guy said he could do it in the street so I had to find out how to get the permit with the city, adding another $100 or more to the charge. And then we had to clean out the small bank that was on the street in about a couple of hours. I had some friends come in right away and we tried to get through it ourselves rather than hiring somebody to do it. That incident was not very satisfactory.

The website was very difficult because it had two conflicting entries and that caused us to be charged by the delivery people. They had to come back and re-arrange the way the pod was in our driveway and we got charged the fee for it. My husband called multiple times and he was told we'd be reimbursed. That was back in November but they still have yet to reimburse us for that fee and we're still waiting. Their follow-through is not very good. Also, there were billing issues because we got double-billed one month. We had to call and have that taken care of. But otherwise, it was convenient.

Now PODS is attempting to charge me an additional month for the PODS and pretty much have ignored my complaint with their service. Keep getting the same runaround that they will talk to the warehouse people and then don't hear back from them until they tell me our account is going to collections. Would give them 0 stars, but not allowed to. I WILL NEVER USE THIS COMPANY AGAIN!

We requested a big container, 16-foot. Our stuff fit inside adequately. It was also nice and clean. The only thing that I have to complain about is when you put your things in and you want to tie it off, there's nowhere to tie it off. The things on the wall are embedded. So, you have to get a rope and you have to thread the rope through that thing and it's kind of hard. But it's not overwhelming or anything like that. It's just that it would be nice if they had some hooks. Their drivers were also extremely nice. The fellow that brought the container in, put it right where I wanted it. And it was a little bit difficult, he had to wiggle quite a bit to get it where I wanted. But he put it right where I wanted it and told me, "When you call to get it picked up, make sure you mention my name and I'll be the one that comes out and gets it, because I know how I did this." And that's what happened. Everything was done just like they said. It went just like as advertised.

But when we talked to the PODS folks, they said, "PackRat won't be able to turn the PODS and get in your driveway." But as it turned out, they weren't able to do that either. My goal was to have both PODS units in the driveway, so these would be out of the road. They said, "Our machine that get the things into the driveway could turn the PODS." It comes downhill and they could turn the PODS to an angle to the side, like a turn out on our driveway. But when they actually came out with the Podzilla, they weren't able to turn the PODS and get it down there. They had to put the PODS up at the street. So, we could have actually saved some money by going with PackRat. That was a negative experience.

The first driver was really good. He came out and since the location was on a hill, he was able to get one PODS down, although he's the one that said he couldn't turn it and get it down into the other corner. But he put blocks underneath the PODS that was down the hill. The second driver came out to pick up the PODS that we had already filled up. But when he was going to put another PODS in place, he was struggling and he couldn't put the PODS in the same location that the other one was at. He said, "It's impossible." But I said, "You just had one there."

He was trying to stack it to where the back of the pod was, instead of going crosswise where the other one hadn't, like when you stack wood on top of each other, and it would have fallen over. I basically had to show him how to put the wood. He used pretty smaller woods. I said, "Hold on. Put the longer ones on the bottom and then stack it to where it's a little bit more stable and not as wobbly." The delivery guy was pretty good in delivering, and it went relatively smoothly in Edwardsville.

My son is moving from Taos, Mexico to Illinois and PODS could be an option. If I had a better experience with PODS and if the price had been a little better, I probably would use PODS again just to help them out. They could just put all the stuff in the PODS and then they can get it, and they don't have to worry about driving it. Although it would be much easier if we could have used PODS, we'll probably go with U-Haul just because of the price. Overall, it was good and convenient with PODS, but it was a little overpriced.

I went with their small 7-foot container and I like the way their walls were put together and how the door closes. I planned on the drop off location, which was in the apartment complex on the main street and I parked the car where I wanted the pod to go and then when the guys showed up, I just moved my car. They were very patient and careful with it. They weren’t rushing anything. They lifted them up with a chain and set them in place perfectly.

I was supposed to store the pod off for two to three months and then move it back to my new location, but we’re waiting for funding with my business and we haven’t gotten it yet. So, I canceled the service. It had nothing to do with PODS. It's just that it would cost more to store the items after a year-and-a-half than it would to go out and buy the items.

I then called customer service to verify that there was a credit on my account because I paid a month in advance and because I emptied the container by a certain day, they would give me that month in advance back. They said they gave me a charge on a certain date, and it was there when I looked at my Discovery bill. My storage was only $175, but the delivery fee was 200-and-something-dollars, which is a little bit pricey. I was surprised that it was more of vanity storage class itself. But overall, it’s a great experience and I’d use PODS again.

When they came to my new residence to pick up my pods, the assistant of the driver went beyond the call of duty. We were having that ice storm and as I was coming out my front door, they were pulling up. He came up to the front door and grabbed my elbow to help me safely in my car and said, "You should be very careful, man, it's very icy out here. And I don't want you to fall." Being a senior citizen, I appreciated that help because I was afraid to go out though it was something that I had to do. So for him to help me was phenomenal. He could have gone down himseIf and if he would have gotten hurt, he might not have been able to work but he took my safety into consideration. Then he told me, "I'm not 100% sure we can get this pod because of the ice, but we'll try. But if we can't, we'll come back." I even said to him, "Don't worry about the pod. It's not worth your safety." But they were able to go get it for me. I would recommend PODS.

Also, they answered any questions I had online. I purchased a lock, which was under $15, and they put that with the storage bin and then it's mine. They're not charging $50 for a lock or anything. Also, I knew where my pod was at all times when they were delivering it. I could go online and check things out but they were very communicative. After unpacking the pod I called PODS back and I said, "Okay. It's ready to be picked up in Pennsylvania." They said, "Okay." Then, they came and picked it up. It was really easy to use. I loved it.

But the one issue I had was that the carrier driver came earlier so basically, I had to delay my pickup date. When I called the customer service, she said, “Well, the contract says that they can come anytime after seven.” I didn’t know that until she told me that. So I suggest that the timeframe should be stated upfront especially if people call in to book their information. I know that's on me and I know everybody should arrange stuff before they sign in, but that's pertinent information and should be stated as much as possible. Other than that, the whole experience was great and I’ve referred PODS to other people.

So it wasn't quite right and I learned that the employee that did that had been released sometime ago. But I was a little surprised that I was never notified about it because they send me an email every month for my bill and I'm still in storage with them. They obviously knew about it because they had taken ropes and tied the door back to the framework. But they gave me a brand new POD and I moved everything over into it and my stuff's secured again. And the manager at the place on Stanley in Carson was very accommodating and fantastic. He gave me a free month service and took care of it. He did an outstanding job.