How ConsumerAffairs uses cookies

This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. To learn more, view the following link:

2x Buyer's Choice Award Winner

PODS Reviews

4,943,548reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About PODS

PODS pioneered portable moving and storage in 1998, offering a simpler and more flexible way to move for more than 25 years. Today, with over seven million moves, PODS provides residential and commercial moving and storage services in the U.S., Canada and the UK. Whether you're moving internationally or across town, PODS likely has a solution for your relocation.

Visit www.pods.com
Pros
  • Flexible moving and storage rentals
  • Affordable options
  • No driving required
Cons
  • Unavailable in some states

PODS Reviews

Filter by Rating

  • (3,533)
  • (385)
  • (141)
  • (142)
  • (1,310)

Popular Mentions

    How do I know I can trust these reviews about PODS Moving & Storage?
    • 4,943,548 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    3 featured reviews
    How do I know I can trust these reviews about PODS Moving & Storage?
    • 4,943,548 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 25 Reviews 3375 - 3525
    Verified purchase
    Customer ServiceMovers

    Reviewed April 2, 2018

    We went with PODS for the convenience and we did both storage and moving with them. I started the booking process online and then, when I needed to make some changes to our scheduling, I did that over the phone. The reps that I spoke with were great and we got two of their biggest-size containers. We did not fill up the second one completely, so we probably could have saved down on that. But the containers were good and fairly clean. One was a little cleaner than the other but they were both satisfactory. The drivers were great and very professional and they would always call and make sure that we knew that they were on their way. Everything was good and we had no problems whatsoever. I would recommend PODS.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMovers

    Reviewed April 2, 2018

    I called a very good friend that works up in Seattle and I went with PODS because of him. I booked PODS over the phone and I had outstanding communications with Kim, their rep here in St. Petersburg, Tampa. I got the 16-foot storage container and it was clean, sturdy, very well-maintained and there were no leaks. The guys that dropped it off and picked it up were very nice and communicative. They seemed to enjoy their job. In fact, both of them said they enjoy working for PODS.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMoversPunctuality & Speed

    Reviewed April 2, 2018

    My son-in-law had an experience with PODS when he moved into the same area that I was moving into. I also went online, checked out some services, and I decided that PODS was who I wanted to go with. I called them and everything was explained very nicely. I booked a large pod and it was in great condition when I got it. It stayed that way even through the storage and when I had them move it about three or four times so I could get things out of it as I moved into an apartment temporarily.

    Then I made the final move and when they landed the pod at its destination, it was contorted a little. I didn't know the exact reason why but it was very difficult to open and close the door. After I unloaded it, everything went back to normal. Then, when their rep came out to pick up the pod, it was pouring. But he had all the right equipment so he could proceed with it and everything went well. All in all, the deliveries and pick ups were very crisp and on time. My experience with PODS was what I expected and I was very satisfied with the results. I would recommend them.

    Thanks for your vote!
    Verified purchase
    Movers

    Reviewed April 1, 2018

    I needed storage then moving services and somebody said, "Oh, you're gonna need a pod." That was what I did and I was lucky to get PODS. My experience was very good and I would recommend them. I looked them up online initially and then I called the number. My interactions with their representatives were very good, easy and friendly. They were also very thorough. They told me how I could do it and what to expect, and it went away they said. The 16-foot pod was big enough but I found a little leak in the back corner on the left when it rained. It wasn't an issue though because what got damp was something that I could wash and dry. That aside, the drivers were absolutely wonderful. I was amazed at how the pod was off-loaded then loaded on again and driven down to Florida, off-loaded and put exactly where I wanted it. Both of them were friendly and very skilled.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed April 1, 2018

    I went with PODS for the convenience of their delivery and the fact that they could store it at the final destination. I started online and then they called me on the phone to confirm everything. The rep was wonderful and very helpful. We got their largest size container and though we needed something bigger, it was good. The driver that dropped it off was really nice. He explained everything and told me about the video on how to secure all of the packages inside. He was very pleasant to work with.

    We moved my mother from one place to another and we were trying to figure out where she was going to move to. We had to reschedule, and I talked to PODS about being able to bring it to a condo and leaving it. We finally decided to put it into a storage unit, and because they couldn’t leave it overnight at the storage place, we went ahead and picked everything up from the storage place and unloaded it there into a truck. But every time we called and spoke to anybody, they were very easy to work with. I would totally recommend using PODS for anything.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed April 1, 2018

    PODS had the best price and it was very easy booking the moving and storage services online. I got the biggest container but I underestimated the things I have and I could have used two. When they picked the container up, they called to tell me they were coming. Then during the delivery, the driver called me to ask if he could put the container somewhere else because he was afraid he'd hurt the newly poured driveway, which was nice. PODS made the experience quick and easy and it's well worth a couple of extra bucks to only have to move stuff once as opposed to multiple times.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed April 1, 2018

    We've used PODS for storage. I’ve seen them multiple times in my area so I felt comfortable with them. Moreover, I've never heard anything negative about them. I booked over the phone and the rep was really good. We stored three rooms: a living room, a dining room, and a family room. Based on what I needed, she recommended a container and it was the perfect size. Moreover, it was clean. I was very particular and it didn't bug me looking at it in my driveway for a few months. It was a smooth transaction after the pickup. The rep prorated it. We turned it in two days into the next billing thing, and they didn't make us pay for that month. I would encourage friends to use PODS.

    Thanks for your vote!
    Verified purchase
    MoversDamage

    Reviewed April 1, 2018

    We got a storage from PODS to store our household items while we were having our house built. All I had to do is load our stuff once and then PODS would take it away, hold it for us and then bring it back to our residence. That was the easiest and most cost-effective way we could do it. It was so much nicer than having to unload it into a storage and go to your storage and unload it and let it set there for two or three months or how long you need it there and then have to load it back up. Our things were taken care of perfectly by PODS. Nothing was damaged.

    I went online to book but then I end up calling and talking to somebody because we had to change dates. They were was awesome. It all worked out just perfect. The people were here when they were supposed to be here to bring it, to take it and to bring it back to us so it worked great. We got 16 footer container. We needed a larger one but we end up just getting a small storage to put garage items then. We could have done like maybe two smaller ones instead of a single large one. But it was nice and clean. Everything was awesome. Plus the drivers who picked up the container was so nice and worked with us to put it exactly where we wanted it. I'll definitely use PODS again and would recommend it.

    Thanks for your vote!
    Verified purchase
    Movers

    Reviewed March 31, 2018

    PODS brought the container and put it where we wanted and leveled it up and then, they came and got it when we were finished with it. We had two different guys and they were both knowledgeable and knew what they were doing. They operated the equipment very well and took it away. We got the 16-foot container, and we filled it up. It didn’t leak and it was clean. We had a great experience with PODS. They’re reliable. And I'd tell my friends to call them.

    Thanks for your vote!
    Verified purchase

    Reviewed March 31, 2018

    We got one of PODS’ storage boxes to move from State to State. I liked the convenience of it so I booked online and the process was easy. I got the biggest container and it was clean. Everything was good.

    Thanks for your vote!
    Verified purchase
    PriceDamage

    Reviewed March 31, 2018

    I moved my mother into assisted living after she had some medical issues and mental problems. I needed her in some place where she was taken care of because she wasn't eating, getting up, getting dressed or bathing. At that time, I needed something to put all the things she didn't want to get rid of. My mom's condo had been sold so I emptied a lot of her stuff into my garage as there was no other place in my home. PODS was the first company that came to mind. A friend of mine had used a pod to move from Baltimore to Seattle a number of years ago and she was very pleased with the company.

    So, I looked up PODS online and called them. Their representatives were fine but unfortunately, they didn't have the smallest pod available. I wanted to get a smaller one but I was under time constraints. I needed to finish emptying my mom's condo so I didn't have time to wait for the smallest pod to become available. Still, the representatives were very helpful and they explained everything. However, they didn't explain the pickup fee and the fact that they would not be refunding the last half of the month if I would be having the stuff picked up and moved out in the middle of the month. Despite this, I needed the pod and I was in a hurry. I ended up with the seven-foot pod. Had I had the smaller pod, I could have packed it a little tighter. And so, my mom's stuff was spread out all over the floor of the container. I stacked the boxes against the back wall but the whole middle part of the pod was open. I could pull the snow blower or lawn mower into it. The pod was really too big and I didn't need the extra three feet.

    The drivers who dropped off the container and picked it up were great. We're back a driveway from the street and we share the driveway with four other houses. We all have an emergency turnaround area off that driveway. That's where I had the POD parked, where it wasn't blocking the garages. The drop-off guy kept maneuvering until he had it in as tight as he could get but still get his equipment out. On the other hand, the pickup driver came, got the pod and left. I heard him outside and saw the truck but didn't see him so we didn't have any contact.

    However, I didn't get the pod emptied as quickly as I would have liked to. After I got the pod, my mom was still alive for two years plus. Then, after she passed, I had the pod emptied within 6 months. So, it was almost three years worth of keeping her stuff and paying for the storage. At $160 a month, PODS service was a little costly. Over the course of three years, I paid for three PODS to be built. There was also a pick-up fee and a drop-off on top of the $160. I cannot help it that I live in Catonsville and that PODS place is in White Marsh. That added another $100 to the total bill over three years. Moreover, I paid for the entire last month but even though I had the pod picked up and moved out in the middle of the month, I didn't get a rebate of that payment.

    I advise people to figure out how long you're going to need the pod. I can get a 12 by 12 storage unit for $20 a month and I climate controlled one for $50 a month. I could have kept my mom's stuff in that type of unit for 10 years with what I paid for the pods. Still, using it was very worthwhile. It was my fault that I had it so long and lost that much money.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceMovers

    Reviewed March 31, 2018

    The quotes that we received from PODS were very reasonable and the communication was excellent and we really appreciated that. We had a single container and it looks great. The drivers were very courteous and sweet. We have two young girls and one of them especially was very interested and the drivers let us stand back and watch. They did a good job. They treated us like people and that was really important and we’re grateful for them for doing that.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMoversPunctuality & Speed

    Reviewed March 31, 2018

    PODS made it easy transitioning from selling a home and buying one, which is always challenging to get done. I liked the convenience and that I could select the date when the pod would be dropped off, picked up, and redelivered to the new house. I booked it over the internet and I had some significant issues with their online platform. Their system wasn’t working so I ended up having to talk to somebody in person. But I also had issues when I talked to them on the phone as somehow the wires got crossed. The pod was set to be dropped off and picked up a couple days after I booked it since we were in escrow and we had to move out of our home. But when I called them to double check the pick-up date, the lady was told me that it was never scheduled that way.

    Apparently, when I did the order online, the person didn’t put that in that they needed to pick the pod back up. Instead, they put that in that it was being stored on site. So, I had to call back and tell them that that was incorrect. I would not have scheduled that because we needed to be out of the house in four days. In the end, they were able to pick it up. Then, there was an issue again where I had to call them once more and file another complaint because they messed up the pick-up date. They couldn’t pick up the pod on the day that I needed them to pick it up and that they couldn't do it until the following month. So they billed me for a second month. But they gave me a claim number and told me they were going to reimburse me for the double charge. Right now, we moved into a new house, it’s super hectic, and I don’t know if they credited me the $400. If they didn’t, then I’ve got another large issue with them.

    Other than that, the container was clean and great. The driver was also on time, professional, and really good. We had an overhanging tree in the neighborhood that we lived in in Sacramento and he was able to navigate that. He didn't mess up the house, the driveway, or the landscape. All-in-all, everything worked out. Whenever you have people involved, there can be errors. But the ones I encountered was more on the computer and scheduling side.

    Thanks for your vote!
    Verified purchase
    Customer ServiceDamage

    Reviewed March 30, 2018

    We needed to put items in storage for a couple of months while we planned our move and Herman booked PODS online. He ended up speaking to a rep but it was fine. We used a large and a small container but we should have used two large ones instead as we ran out of space. I didn't know they were going to be stacking the items, but the moving company explained that it was supposed to be that way. We were concerned about things getting damaged on the move, but we only had some minor things that were damaged. We followed up with the customer service for the second container and they accommodated us the best they could. Overall, we had a good experience with PODS. If we have to do it again, we probably would and I would tell friends that using PODS is a good idea.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMoversPacking

    Reviewed March 30, 2018

    I used PODS because it's a cute name and I have seen other people using them. They do a good job of making them look nice and they're typically very clean-looking boxes. When it was time, I called and took it from there. We had the pod for 11 months. We moved and we put about half of our stuff in a pod and we took the other half to a place that we rented for 11 months while our new house was being built. And when the house was built and finished, PODS delivered the container to the driveway and we took it from there. The follow-up and timeliness were good. Everything went very smoothly. The container seemed to be very sturdy and very good in all respects.

    However, I had a problem getting the door to roll up when it was delivered the second time for unloading purposes. They delivered it and we didn’t even bother to try and open the door, but the guy had left and I couldn’t get it open. It would go up about a foot and a half and just stop. But I forgot that there was something hanging it up and we got that taken care of.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMoversPunctuality & SpeedDamage

    Reviewed March 30, 2018

    We were moving a long distance and I had hired movers but they weren’t able to get everything that I needed to move. They were bad movers. And so I hired PODS to get the rest of the stuff from my house to move it from Boston to Georgia. The whole process was incredibly simple and easy, and based on what the movers were like, I was worried that the pod thing would go as twirly as the movers did, but it was the exact opposite, so everything was great. When I called PODS to pick the pod up to move it down to Georgia, they were on time and everything was incredibly accurate. The people I dealt with and talked to were incredibly professional and very nice. Also, when I had questions, I called and spoke to somebody and they were good about calling me back and reminding me of certain things both by e-mail and by a phone call. I really appreciate that because, in the process of moving, we didn’t have internet for a little bit.

    The pod that we got was big enough to put all my stuff in. I was concerned about it first because I had to put a treadmill in there and an elliptical machine and a bunch of other stuff. I wasn't sure it was going to be big enough but I didn’t really have much of a choice. We got the seven-foot pod. And I was able to put everything in there without any issues at all. As a matter of fact, when everything got to our place in Georgia, I just kept my fingers crossed because our movers lost and broke a lot of stuff and when we used PODS, nothing was broken. Everything looked just like it was when I put it in there so I was very pleased. If I was ever going to do anything again for either storage or moving, I would definitely use PODS. And I would highly recommend it.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMovers

    Reviewed March 29, 2018

    I did some home renovation and someone recommended PODS to me. I needed them to bring me a storage container to store in things after I booked it online. The booking process was smooth since I looked it up and followed the instructions when I went online and contacted them. I got a mid-size container, which was enough for about 3 rooms of furniture. That was great. After they had come and I have finished using the container, I called them to pick it up and the customer service was all right. The drivers who came out and picked it were nice and very proficient. However, PODS was supposed to send me some refund but they have not followed-up on what they said. So, other than tracking them and keeping up with what they say because it may not necessarily be true, PODS was good in taking care of my needs.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceMoversPunctuality & SpeedDamage

    Reviewed March 29, 2018

    We needed to empty out a basement so we used a PODS to keep the content and went through it. We had another storage company but PODS was about $10 cheaper. Plus we live on top of a hill and they seemed to not have any trouble getting the container up the hill without pulling down our cable wire and the other company had trouble doing that.

    I booked with them over the phone and the reps were extremely friendly, knowledgeable and efficient. I was able to do things online afterwards. They gave me logins and even though I’m not good to these things online I was able to at least look at it and know that it was available. We got the largest 16 footer container and it did not have any dent. The only problem I had was it was very difficult to slide the thing and opening stuff. It may have been working properly but it wasn’t a very good design. It was kind of cheap. The idea was great but for an older person it was hard for me to open it. But the drivers were friendly, quick, knowledgeable and interesting. Hopefully I don’t ever have to but I would use them again because it seemed to be a clean company. The pod was a good size, was clean and you could see the outside sunshine come in from the top. So go ahead. Call them and do it.

    Thanks for your vote!
    Verified purchase
    Movers

    Reviewed March 29, 2018

    I needed to do both moving and storage and PODS seemed to have a better reputation. I did everything online and the process seemed pretty streamlined. It wasn't anything too difficult to navigate, and it was user-friendly and intuitive. We requested the three to four room sized container and it was perfect. It was also in great condition. The drivers were both very nice, courteous, kind and personable. Overall, it was a great experience and it made our move incredibly efficient and simplified.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMoversPunctuality & Speed

    Reviewed March 28, 2018

    It's easy and convenient to move stuff with PODS. You're not really pressed for time and you're not rushing around. You don't have to do any kind of dragging at all. I don't know if it would be considered cheap by all means but you still have the expenditures renting the truck and doing a lot of other things. And one thing they do have which is cool is that they have people that will load that thing up for you and unload it if you won't want to do it. It's a very good concept with PODS. I've moved a few times and doing it with PODS has been the best and the smoothest way.

    I needed their service for moving but it ended up keeping the container in storage until I decided what day I wanted it to move forward. I did the booking over the phone and the sales people really knew their stuff. And every time I called, I almost got a different kind of person. But they all seemed to be very knowledgeable and professional about everything that they do. So, that was surprising in a way. They have two sizes and I got the bigger one. It got most of all the big main things and it worked out. And if I happened to do the first one, I could get an idea of what I got left if I would need another one. So, that's cool too.

    They dropped the container off and then I filled it up. Then, I set up a time for them to come back and get it like a day or two later. And that's exactly the way it worked. I would contact the customer service if I changed my mind about a certain delivery date. And then, it was cool that I hadn’t done any driving. Everything worked exactly as they said. And the driver was giving a heads up that they were on their way and would be here at a certain time.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 28, 2018

    I was moving to North Carolina from Tennessee and I was going to be cohabiting with my folks for three months prior to moving into our house in Raleigh. So I needed to move my stuff and store them. I booked both moving and storing with PODS over the phone and the rep I spoke with was fantastic. The container was fantastic and everything went well. It was the best way I had ever moved. I'd recommend PODS to other people, and I'd use them again.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceQuote AccuracyPunctuality & SpeedDamage

    Reviewed March 28, 2018

    We relocated from New York to Florida and we were selling the house, and of people that I’ve known that relocated from New York to Florida, it turned out that they picked the moving company, they picked up their furniture and all their belongings, and another company wound up delivering it, and a lot of stuff was broken and it was mixed up with other people’s stuff. I wasn’t happy with any moving company. But with PODS, we put our own lock on it, and we took our own lock off. We booked over the phone and got the largest container, which was a little tight, but we had enough room. The service was on time and I’m very happy with the whole service that was provided. We had a little issue with opening up the door since it was pretty much packed. My wife had called the driver and he said, “Okay, I’ll swing by”, because he was still in the area, and he came and helped us open up the door, which was very nice and very helpful.

    The only thing that was a little upsetting was that when I called, even just for an estimate on it, they put me through the whole entire ordeal and they wanted me to give them dates. We didn’t know we were going to sell the house, and I felt a little pressured by that. I also found out that it was more expensive than in the time that we moved, because we wanted to move in January, so I had a July and August that I originally had, and I gave them dates. Also, they wanted a credit card number but I said I wasn't sure what I wanted to do. But other than that, the service was wonderful. Everything worked out. We mention to others that it was a really good service and we were glad that we chose PODS rather than a moving company—that you lock it, they take it and they’ll hold on to it.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceMoversQuote AccuracyPunctuality & Speed

    Reviewed March 27, 2018

    The absolute worst experience. Do it online and it will not let you complete. You must call. Then anything you had put it somehow becomes more expensive. They do not show you the total because you'd freak out at the final cost. They are also extremely slow.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMovers

    Reviewed March 27, 2018

    I had to empty out half of my garage in order to replace the garage door, and I needed storage. I see PODS everywhere and they seemed to be a good company, plus we’ve used them once in the past. I checked it all out online, booked over the phone and it went very smoothly. I needed the pod located in the north side of the driveway, and they were so kind to do that for me. We emptied out our garage at one time and put everything in. The container we got would fill about half of my driveway, and it was in pretty good condition. It was clean inside and out, except for the bottom of the door. It was slimy and moldy, so I got a cleaning material to clean that all up.

    The drivers were excellent. I told the first driver where I’d like to try to have the pod put in, and I was surprised how quick and easy it was to see how that looked. Also, the guy that picked it up didn’t have any problem getting it up from the area where we had it put. I also got a follow up call afterwards and that went very well. They wanted to know how everything went and if everything went the way I expected it, and I told them everything was excellent. I have encouraged a few people who were doing local moving to think about getting a pod because they could just get unloaded and then they could have it moved to wherever they’re moving to.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 27, 2018

    When I was moving, booking PODS was easier for me compared to other companies. I did it over the phone and dealing with the driver was very good. I got the biggest container and I had it on my property for three weeks. It looked fine but they should have some rods for hanging clothes.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 26, 2018

    I booked PODS over the phone for moving and storage services and the rep was very professional. The container was spotless, in very good condition and it was fine for what I needed.

    Thanks for your vote!
    Verified purchase
    Sales & MarketingPunctuality & Speed

    Reviewed March 26, 2018

    I’ve seen PODS advertised and I knew other people had good experiences with them. So when I needed storing services for moving, I booked a pod. I did it online and I got the largest one that they offered. The size worked out well for my needs. The driver who came to pick it up was very good, polite, and on time. It was an excellent experience.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedDamage

    Reviewed March 26, 2018

    Storing and moving was a lot easier with PODS. I booked for the service online and then I had to call them to change it, and it was really easy to change. And the rep I spoke with was really nice and helpful. The container was sturdy, safe and secure. Everything was on time and the people that dropped the container off were super nice. Overall, PODS is convenient and super easy to use, and I would refer them again.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 25, 2018

    PODS was very popular. I booked over the phone and it was good. I went with a regular-sized container that was big enough for all of my things and it looked clean.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceMovers

    Reviewed March 25, 2018

    After I did some research, I used PODS for their ease of use and the price. And when I called them, they were available right away, and customer service was good. I booked a container online and then I called. Most of my interactions with the representatives were on the phone and they were very helpful. I had a couple of changes and then I couldn’t put the pod on the street when they delivered it the first time, so they really helped educate and helped me navigate a little bit difficult situation. The container I got was the 9 x 12 size and it worked perfectly. The pod was loaded, used for long time storage off-site, then I had to call them back to get it moved to the permanent location. The drivers were great, very professional, and also very helpful. Even the follow-up interactions were very good. So, I had a good experience and was very pleased. I'd also tell others that they were very easy to work with, reliable, and made the experience easy.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 25, 2018

    PODS was the only company that I knew of that does the service that I needed. I started the booking online and then I worked with a gentleman on the phone. I had them deliver a 16 feet long container and it was in good shape. I was moving and so I loaded it and then I had them store it for a few weeks and then I had them deliver it to my new home. The driver who picked up the pod was very good, friendly, and professional. I would tell my friends that using PODS was convenient and to look into it.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMovers

    Reviewed March 24, 2018

    We've used PODS before and we were pleased with their service, so we got them again for moving and storage. I booked them over the phone and the representative I spoke with was great and very informative. All the questions I've got were answered. The drivers who picked up the container were also pleasant and informative. The size of the container was exactly what I expected as well. The reps from PODS also made follow-up calls to make sure that all of my needs were satisfied to my expectations. PODS has great service and it's a good deal. They're doing a great job and I'd highly recommend them.

    Thanks for your vote!
    Verified purchase
    Movers

    Reviewed March 24, 2018

    I always saw people using PODS and thought that their service would be very convenient. When I needed storing and moving services, I booked a 16-foot pod over the phone. That went very good and everything was great about the pod I got. Their reps were also very friendly and their drivers were very pleasant to deal with. Overall, my experience with them was excellent.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed March 24, 2018

    I started booking PODS online then I talked to a representative for some clarifications. It was cheaper compared to other companies and I got the largest container. It was eight by eight by sixteen and it was clean as a whistle. I had it delivered to my condo in Michigan, we filled it then we had it transported down to the Cincinnati area and it was in storage for five months. We built our house and then had it delivered there. Essentially, we wanted the big things moved with the pod and that worked just fine. PODS was the way for us to go and it’s what we did.

    Thanks for your vote!
    Verified purchase
    Customer ServicePrice

    Reviewed March 23, 2018

    I got the full gamut of storage and moving service from PODS. I like the ease and cost of it. It costs about the same as it was to rent a moving truck to move across the country and they also had the storage built into it. We did have a billing issue because of an issue on the website but the customer service was able to resolve it very quickly. We got the 12-foot container which was substantial and they did a great job telling me how much I needed for how much space I had. The pod was perfect when I received it. It was very clean. And, the driver was good. He put the pod right on the sidewalk right where it needed to be.

    I did receive a follow-up phone call from the supervisor on the drop-off with regards to the driver. I have a feeling it’s a driver that might either be new or under review and his supervisor wanted to follow up to make sure that he did well. Another thing, I was not made aware how much height clearance I was going to need to provide. It was a little tight getting ourselves underneath a couple of tree branches. Nonetheless, I had a wonderful experience. It fit my needs perfectly.

    Thanks for your vote!
    Verified purchase
    Damage

    Reviewed March 23, 2018

    PODS brought me a container, I filled it, they moved it, and then picked it up. The pod was on the property the whole time and I did not store it. I booked the pod online and their webpage was easy to navigate as it was self-explanatory. I requested for the 16-foot container, and it was too big. I probably didn’t even fill half of it, but that was okay. I didn’t talk to anyone about what I needed, so I just had to guess. The condition of the container was fine. It wasn’t in an obvious need of a repair and it didn’t look specifically new, but it was great and it worked.

    Daniel, the driver that dropped off the container, was really good. He let me know what I needed to do to get him a safe access to the house, and then he gave me some basic tips on how to load that container and how to make sure that my items were secure in it. He also gave me a bit of advice on how to make sure that the pod stayed locked and what I needed to do before it was picked up and taken to the other location. The only problem that I had with that dealing was no one told me that they couldn't 180 the container. For example, the container was facing north on dropoff and needed to stay south when they went to the new location, but the driver couldn't change the direction of the door. I thought that was interesting, and they said that wasn’t something that they provided. So, it had to stay the way that they dropped it off. Had I known this, I would have had them drop it off differently.

    Daniel delivered the container to the initial address, and he was phenomenal. He was super helpful and he answered all my questions. Kevin was the person that I talked to when I had any questions about anything, and he did a lot to help out. There was one other problem that happened along the way and Kevin suggested that he would give a $100 credit on the account. My conversation with Kevin and the customer service was that they would provide me with a $100 refund check. We talked through emails and we had telephone conversations where he had me on a conference call with the company. They informed me that they would have given the refund check and it had just never happened. That’s been since the end of January.

    But other than that, I'm absolutely going to recommend PODS to a friend because of Daniel and Kevin. What both of them did has made my experience with PODS much better. But I feel that there are some commonsense information that’s not available on the website. For example, I needed to think about where I was going because it made unloading the container much more difficult that I couldn’t turn it around the other way.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceMoversQuote Accuracy

    Reviewed March 23, 2018

    I have seen PODS. The type of storage I need was on my property and that’s what they do. I looked online and where the prices had been, and the way it was set up and how it works. And then I called them to set it all up and the representative was knowledgeable and helpful. I was supposed to get the smaller container but when the guy picked it up from wherever they store them to bring it out, he got the wrong container. And in order to not have me wait for them, they had to take that one back and bring another one. He called the store and asked if he could just leave that one for the same price and that’s what they did.

    It was a nice storage container. It was clean and neat inside, and I had more than enough room. I returned it. I slept it out and cleaned it out. But the next person, his was clean. He was courteous and really nice. He apologized for the mix up. ‘Cause when he said “Oh, this one is not that price. This is the bigger one.” I said “Well, that’s not the one I ordered. I ordered the…” and he said “Oh. Well, let me call them and find out what happened.” And then when he called in, he realized what they had told him. The pickup wasn’t the size he was supposed to pick up. But in order to keep me from having to wait for them to take that one back, and then have somebody to reschedule bringing another one back out, they agreed to just leave that one for the same price. I’ve already recommended PODS to one of my neighbors and they’ve used it too. She moved from here to Tampa and she had them bring her package.

    Thanks for your vote!
    Verified purchase
    MoversPunctuality & Speed

    Reviewed March 22, 2018

    I had seen PODS' containers sitting on the side of the streets in certain neighborhoods when I was traveling. When I moved from Bradford Hills to Pittsburgh, I got one of those delivered to my home. While it was really easy to book on the web, I had too many questions and being online wouldn't answer. So, I booked on the phone and got the biggest container they have which was the correct size as I lived in a twin. I booked about two weeks in advance because the guy told me that if I waited three or four days before I wanted it, I may not be able to get the bigger pod. It was also in good shape.

    Everything went according to plan and it was delivered when they said it would and it was picked up when they said it would. I normally would have had it put it in the front of the house but there was a restriction since water lines are going to be re-put in the front of the house. There's a roadway behind my house, more like an alley, and the guy on the phone at PODS looked on Google map and said they might be able to get the container in the back. And the driver was able to get it in. I might have been the first one in that neighborhood to ever have a pod put in their driveway in the back. Then, I used the web for the pick-up. I went on and put down the date on the web that I wanted them to pick it up. And they picked it up right on time, right on the date they said they would.

    The only other comment I would make about the whole thing is they need to have more tie down connections inside the container. When one puts their furniture or mattress in, there should be more connections where one can put bungee cords on them or another rope and secure stuff in it. They did have some, but it wasn't enough. Other than that, I have told several people I had a great experience and I would use them again. I wouldn't even hesitate and definitely it worked for me.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed March 22, 2018

    I saw boxes outside and some people use PODS so I wondered how they got the boxes. I just searched on Google, then I contacted the PODS company. Their representatives responded quickly. When I called the guy, they taught me how to use the website and everything the site did. I'm not familiar with the computer, but that was a really, really easy to use website.

    We just moved out and we put my things in the pod and kept it for a while. It was in a storage unit in the parking space. The container I requested had enough space for me. When I had trouble with the moving company, I appreciated what PODS did for me. Without their services, I was going to have a really big problem. But they delivered the boxes and then they moved the pod to my new place. It was a really quick service. The drivers who picked up the containers did well. I had some things in a freezer, but it was okay. The place that I moved in was not too far away and it was just five blocks away, but that time I did remodeling at the new place. That’s why I kept one container and it was really good. I really like PODS and their service was excellent. I don’t need any better service than what they did.

    Thanks for your vote!
    Verified purchase
    Customer ServicePrice

    Reviewed March 22, 2018

    I liked the size of the units available at PODS and their price. I booked ten of their 16-foot containers online for long term storage and the struggle with using that many pods was that their online listing didn't match the numbers that were on the side of the units. So I had to telephone in and confirm which ones I was getting delivered based on the actual identification number. Other than that, the phone service was great.

    Thanks for your vote!
    Verified purchase
    Price

    Reviewed March 22, 2018

    I booked the medium sized pod online and had it in storage from November to February. I ended up needing more space and it was a little expensive but it served its purpose. Overall, I'm satisfied with PODS.

    Thanks for your vote!
    Verified purchase
    Movers

    Reviewed March 21, 2018

    PODS was handy for pick-up so I rented a sixteen-foot pod from them for six months. I knew exactly what I needed and it was a good deal for me. The reps and driver were good as well. I'd tell my friends that PODS' an easy way to store my stuff where I don't have to worry about it.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceMoversQuote Accuracy

    Reviewed March 21, 2018

    I liked that I could have my household belongings in storage and I had a month included in the package I had with PODS. I also liked the ease of transportation. My situation was that I was going to get a rental vehicle or go with the pods. I made my booking over the phone with PODS and they were helpful and they answered all the questions. But there was a little issue with my account. I called three times and I didn't realize that I was creating a new account each time I called and asked for quotes. But the actual scheduling, information and discussion of prices and details were pretty smooth.

    From scheduling or from getting that quote, customer service was very helpful. And even after I found out that I had several accounts, the lady helped me figure it out and straightened everything out. When the driver came, he was good at giving instructions as far as the details, how to use the pod and asked us how we wanted the pod to be positioned. He called ahead of time before he came to deliver or pick up the pod.

    PODS had a guesstimate on how many bedrooms and what size I should get. The pod I got was a good size because I was able to fit everything there. I even had leftover which was nice instead of not having enough space. The guesstimate was correct as far as saying that three bedrooms fit in such a size and the pod was also a pretty decent model.

    The cost was reasonable but PODS could do better. If they keep up those prices the way they are, I'd be willing to use them in the future. I wouldn't though if things get expensive. It was a good service. But I didn’t know that I had to use some additional months of storage more than what they offered at the beginning of the package. I thought I was going to pay an additional $700 a month for additional storage but it was like $200 and something. I'd recommend PODS. It’s very convenient and they do a good job. I was very satisfied.

    Thanks for your vote!
    Verified purchase
    Customer ServiceContract & TermsMoversDamage

    Reviewed March 21, 2018

    I was in the military and I had friends there who used PODS when they moved. I called PODS initially and they were courteous. The rep was very professional and informative. I got a 7-footer container and that worked for my needs. But when I received the PODS contract, like the day of, I started to review it in detail and I noticed on there the insurance option. I didn’t know that was available because the rep did not ask me if I wanted insurance. I called back and asked if I could get it because I was never informed that was an option. I was told at the time that it was too late because the contract had already been opened. The pod had not been delivered yet but they couldn’t make changes. I was frustrated at first but luckily, nothing was damaged.

    Another thing is PODS should have a comments section or suggestion box if a customer does not have the opportunity because a representative check declined from maybe assuming they did not want it. If the customer called that prior to the delivery of the pod, they should be allowed to get it. There should be a way that someone could come in and inspect the pod possibly when they drop it off to ensure that there is no damage done to it or nothing is wrong before any context was put in that they should be able to get it.

    Other than those, I had a great experience. There was this storage facility and I went there to add something to the container. It was 10 minutes to closing and I didn’t even think the gentleman who worked there would allow me to get anything. But he was so helpful. He pulled the pod out for me and he assisted me with my things. He went above and beyond which was pretty awesome. He displayed exemplary customer service. Kudos to the entire store wherever my pod was originally located. People should go with PODS but they should ensure that they get insurance or make sure that they ask if they offer insurance.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceMoversDamage

    Reviewed March 20, 2018

    We looked online for moving companies and PODS' price was reasonable. We needed them to move from one state to another, and it went well. We booked over the phone the first time and they were friendly and knowledgeable. They helped us achieve what we wanted to do. We just needed one container and it worked out for us. We stored it for a week and it was a good size. We were able to move our belongings intact when they reached us with minimal damage. Overall, we were satisfied with moving and it worked out for us.

    Thanks for your vote!
    Verified purchase
    PriceMoversQuote AccuracyPunctuality & Speed

    Reviewed March 20, 2018

    We needed a temporary storage because we were doing a remodeling project. With PODS, we could pack the container up here in our driveway then they would take care of it and we didn’t have to haul things anywhere. So we went with them and booked their medium sized pod online. Their website and scheduling procedure were pretty straightforward. We just took it step by step and it was not difficult at all.

    When the pod arrived, there was more space on it than we needed but that was because I have poor powers of estimation. So the pod was too big and it cost us more money. Other than that, it came very clean and it had lots of places to tie things so that we could secure our items really well. The people who dropped it off and picked it up were very pleasant, polite, and wanted to make sure that everything was satisfactory in terms of our experience. Later, our pod went to a storage facility. Then they brought it back. They were prompt and came at the scheduled time. And when we got the container back, everything inside had not shifted and was in good condition.

    I'd recommend PODS. Using them was convenient and didn’t require a lot of time and effort on our part other than filling up the container. The cost was also comparable to moving something into a storage location. Plus, it was nice not to have to rent a truck or take loads of stuff over in the van. It was also nice to be able to load things from the house into the pod, bring them back again, and do the same.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMoversPunctuality & Speed

    Reviewed March 20, 2018

    It was basic, short-term storage and moving services that we needed from PODS. They were referred by a friend. I was actually looking at hiring Mayflower or one of those big moving companies and I was hesitant at first to try PODS, but I am so glad that I did. They were amazing. The service went really well as far as I could tell and it was so efficient. Everything happened on time and as we expected.

    The booking was done over the phone and the representatives were fantastic. My wife said all the people that she talked with were knowledgeable and the process went exactly as they described it. The drivers were amazing. They showed up when they said they were going to and they got our stuff in the house when they were supposed to take it. The container was absolutely spotless and it functioned perfectly. I'd tell people that they should check into PODS. If they are going to be packing their own stuff and moving, there’s no better way to do it.

    Thanks for your vote!
    Verified purchase
    Quote Accuracy

    Reviewed March 20, 2018

    I used PODS before when I moved and had to have storage while I was building the house. When I was moving again, I decided to use them once more. I went online and booked their 16 foot container, which was pretty simple to do. However, I underestimated my stuff and ended up needing to get another 16 foot U-Haul. Other than that, the pod I got was clean, sturdy, and solid. Also, the driver who delivered it was very nice and he put it right where I wanted it.

    Thanks for your vote!
    Verified purchase

    Reviewed March 19, 2018

    It was awesome with PODS. The pods moved with us. The driver, whose name I think was Wayne, was top-notch and he delivered and brought our pods. The pod was at a great condition and very clean. I would highly recommend PODS.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMoversDamage

    Reviewed March 19, 2018

    The PODS lift system has got everything level on to the truck. I used PODS' service when I did a residential move from Seattle, Washington to Denver, Colorado and also for 2 months of storage. I initially booked online but then I required some phone support as I moved some dates around with my move. I got the biggest container size they had and it was perfect. When they dropped it off, they had mentioned that they had done some structural repairs to it to get it in order for my move. They also put some new door hardware on there, so it was very sturdy and I felt very safe with all the stuff in there.

    Both the driver who picked it up and dropped it off was very good. When they dropped it off, it was in a very tight spot next to my carport in the neighbor's house but the driver did an excellent job of placing it right where I wanted to. It was a very busy street that I lived on and he had blocked the traffic a little bit, so I helped him with that. He was very skilled in what he was doing. This experience is the first time I had done anything like it and it was above and beyond my expectations.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed March 19, 2018

    PODS is efficient and the prices are good. I went online to get information then I booked everything over the phone. The PODS representative had all the information and knew the responses to the questions I had, and we were able to get through it one time. I got a 16 footer container and it was in good condition. It was clean and the door opened and closed. I had my stuff put in the storage, and then the transport because we were moving. The driver was on time, dropped the container off, and came three days later when I needed it picked up. He called in, had all his paperwork, got everything done, and was on his way. Everything was timely, everything was as per plan, and everyone knew what they were doing. I would highly recommend PODS.

    Thanks for your vote!
    Verified purchase

    Reviewed March 18, 2018

    PODS was a very convenient solution for my problem. I booked the pod online and I had a problem trying to change the size and it came back and then added it together for some reason. It didn’t wipe the original one out and I had to go all the way back out and do the whole thing over again. I ended up with the largest one and the driver put it right in a place where I wanted it to be. It was a great experience and PODS exactly met my needs.

    Thanks for your vote!
    Verified purchase
    Customer ServiceContract & TermsPriceMoversQuote AccuracyPunctuality & Speed

    Reviewed March 18, 2018

    We used PODS to place their pod in our driveway while we did some renovation to my house. PODS was foremost in my mind and so I looked them up. And when I called them, the price was reasonable so I went with them. I booked over the phone and their rep was great. When I told him what I wanted, he got on Google to look at my land to see if he can see my house, and he was able to. He then advised me on what size I needed and if I could get it in my driveway. He was very friendly and very informative. And then, I made the reservation for a 16-foot and we put a lot of furniture in there.

    The whole experience with PODS was perfect. There were two things though that we did not like. I specifically said where I wanted them to place the pod. Their rep noted it while the rep had my house up on his screen but their crew did not place it there. I had to call them and tell them to come and pick it up and put it where I wanted it. And then, when they originally came to drop off the pod, they came a day early, which was fine. It was a good thing I had thought to ask because I had already read the contract before they delivered it so I already knew what the contract said. But bringing the pod a day early meant that they would be picking it up a day early. And if I didn't ask, expecting them to come on the day that we had contracted for them to bring it, I would have been charged more. Other than that, everything else went so well. It was just those two little glitches that were a bit of a problem.

    Nonetheless, their customer service team was great. Originally, the rep came and dropped it off at the corner of my driveway because there was so much that goes into them delivering those pods. But when I called to ask him to move it and put it where I wanted it, I sat and watched from the window and he was very meticulous. He did not skip any steps, he looked everywhere, he checked traffic, he checked my driveway if it was going to fit and he was spot on in that way. They were easy to work with and I would definitely recommend them to a friend. I'd tell them to definitely get PODS, but if they call to bring it earlier, just make sure to change the pickup date.

    Thanks for your vote!
    Verified purchase
    Movers

    Reviewed March 18, 2018

    We rented a storage unit with PODS. We had it dropped off to our driveway and we loaded and they picked it up and delivered to the new house. It was convenient for us. I have a couple of friends who used it before and they say it was one of the best ways to go. We could do it on our own time once we got it dropped off.

    Plus the container was clean. It was better than we expected. We didn’t have to clean it. We just pretty much loaded up in the evenings after work and everything was good. And it wasn’t leaking and we have places to hang in clothes and stuff like that. I’ll definitely recommend it. At the new house, the guy who picked it up, was nice. I wanted it set a specific way where I could have access to it easy to the garage and he was smooth with it. I thought it was really professional the way everything was handled.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMovers

    Reviewed March 18, 2018

    We rented from PODS a container for storage. It's in our church. We're having a project for the next six months and we didn't have enough space. When I booked over the phone, it was fantastic with the PODS agent, all the way around from beginning to the end. All the staff are very pleasant. They called to let us know when the pod was going to be delivered and it was delivered within the time frame that we were notified. They’re very professional, helpful and courteous. The container, which is a 12 foot one, is very clean. I've only seen it once. But my staff had not reported any issues. It's a great experience. PODS is reasonable and one can get the service immediately.

    Thanks for your vote!
    Verified purchase
    Movers

    Reviewed March 17, 2018

    My wife called PODS and said, “Bring one of your units. Put it in our driveway ‘cause we need to use it for a couple of months.” We got the 16-foot container, and it was perfect for our needs. We used them mostly for storage. The driver who dropped it off was very friendly, patient, and he explained things very well -- I had a ton of questions as I was watching him. Then they came, picked it up, and everything went very well. I would recommend them, and, in fact, the people across the street got one delivered today too.

    Thanks for your vote!
    Verified purchase
    Customer ServicePrice

    Reviewed March 17, 2018

    I got a 16-foot container from PODS, and it wasn’t brand new but at the end, it’s right. It’s fiberglass on the side. It has been freshly cleaned and was in good shape. I went online at first and then called because I wanted to get details and just did the booking over the phone. The PODS representative I spoke with was polite, told me what I could do with it and how to lock it. It was straightforward.

    When the driver came to pick the container up in California, he had it on so it would have faced the house and didn’t ride up against the door of the garage which would have made it hard to load. So I chipped in 20 bucks to take it down to a parking lot, flipped it around and he brought it back. I have a U-shaped driveway here in Texas and the POD driver said, “I’ll put it exactly where you want it” and he did. He put it right in front of our double gates so we could just open the double gates and take everything into the house.

    I used PODS both for moving and storage but for the storage service, I did it on our own property. I liked the convenience and PODS' price wasn’t bad. I’d recommend it. They even warned me that if I kept the POD past a specific date, I'd have to pay for another month. If I had kept it an extra day, I would have been charged for another 300 bucks but they warned me about it.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMoversPunctuality & Speed

    Reviewed March 17, 2018

    I had a friend that a few years back had used the pod and really liked it. When I needed one for moving, I remember that, went in, checked it out and scheduled it. I started booking online and then it went to over the phone because they were very gracious. They also called me like they said they would to confirm the time that they were going to do and just confirm what they were going to do, and they were very pleasant. I started out with the small container but I ended up with the 16. The size was correct, with a little extra space. It was in a very good condition, and what I really like about it was that it had a lot of hooks all over the place.

    They dropped off a pod and gave me three days to pack it, where I hired some helpers to help me pack it. I enjoyed talking to the fellows that dropped it off. They were very pleasant, and they were right on time. They said they were going to be here then, and they were there then. Once I had the helpers come and pack what I had packed, then I had another day. That was one of the reasons I liked it so well -- another day to put in some stuff that I had forgotten. They picked it up right on time, right on schedule, kept it for six days, and then they dropped it off up where I moved to Michigan from Tennessee, and, the same thing, it was right on time. They are very friendly and very efficient. I would never move again without calling PODS. I have already told several people how much I enjoyed it. Again, I would use it again in a second.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 17, 2018

    I used PODS for storage at one location. First of all, they picked up the pod from one location, took it to another one, and get a third one, and then they moved my stuff from South Carolina to Colorado, where it was in the pod storage for probably two months, at least, and then they delivered the pod to my present location. PODS was recommended by friends and it was the best solution for my problem. I booked over the phone and the representatives were always very pleasant and cooperative. The service was fabulous and they were always accommodating for anything I needed, like cancel one thing and book another.

    I requested the biggest size PODS have and it was perfect. It actually could have even been a little bigger, but we managed to get everything in there and moved up, and all is well. All the drivers had to do was drop the pod off and pick it up, so we didn’t have much of an interaction, but they were friendly. The customer service level is superior and they did a really good job for me. I would recommend PODS to anyone who needs to move, and wants to do it more or less themselves.

    Thanks for your vote!
    Verified purchase
    Movers

    Reviewed March 17, 2018

    We were remodeling our office and I needed a container on site for storage. PODS came to mind then I did the booking online. The website was good and everything was positive. I chose the 16-foot container and it was clean and in good condition. The driver was fantastic. He knew about where the pod was located, the angle of how he needed to situate his truck in order to make it a smooth transition, and was in and out with no problems. Their team was very professional. We were able to move our stuff and everything went according to what was stated.

    Thanks for your vote!
    Verified purchase

    Reviewed March 17, 2018

    We booked with PODS online. We got a large pod, the 16, and then we also stored it for a while. I probably needed two but we ended up driving a Frontier Truck instead. When it came down to it, we were moving a three-bedroom house, and they said that we probably need more. The people I talked to were right, but we didn’t have room for two. The whole pick up operation impressed me. It was fascinating to watch and they were gentle with all our items, which included a piano.

    Thanks for your vote!
    Verified purchase
    Customer ServiceDamage

    Reviewed March 16, 2018

    We were in the middle of the move and I figured PODS would be the best one to use. We rented the smallest unit for 30 days from them. We probably could have crammed some more in the container but we didn't. The container was fine and clean. There wasn't any damage too. We had a good experience with PODS. I booked with them over the phone and they were helpful and knowledgeable, and knew exactly what I was talking about and what we needed. They explained everything. The driver came to the house. We talked and he was fine. I did mostly everything online after that point. But we kept changing the date. Everything was fine.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceMoversQuote AccuracyPunctuality & Speed

    Reviewed March 16, 2018

    My daughter was moving to Texas from California and we looked at the possibility of renting a truck, driving it and what that would involve. A regular moving company was out of the question but the price for PODS and the convenience of it was perfect for us. I initially did an online quote and then got phone calls and was able to do the booking over the phone. The price was a lot but at the same time, it was fair when we compared it to other options.

    The representative was fantastic and extremely knowledgeable in trying to figure out the sizes we needed. It was a very easy experience. We got the smallest container and it was clean and perfect. The drivers were excellent and professional. They came and we had them put the container in our driveway. Then, when we had it delivered to my daughter's, they were very accommodating as far as making sure that we met up with them on time and what worked for her. It was all an extremely positive experience and because of that, we have a couple other people that are going to be using them.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMoversPunctuality & Speed

    Reviewed March 16, 2018

    PODS was recommended to us by a family member and we booked them for temporary storage. The rep that we dealt with was very helpful. She gave us options in terms of what they offered and the rates and fees. We ended up getting the smallest square container and it was clean and in good condition. The drivers that did the pick up were very polite and on time. They called before they got here and it was very nice. PODS then sent an email saying everything was taken care of and the fees that would be charged.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMoversPacking

    Reviewed March 16, 2018

    We had used PODS with our last move and we liked the flexibility of not having to load everything into a truck or have everything loaded in one day. So, we were able to take our time with packing and unpacking. This time, we had the largest pod, a 16-foot dropped off at our house for moving. We loaded it up and then had it moved to our new house. We initially booked over the phone and then we changed our date of pickup online. Once we got it set up, we were able to log in and make adjustments if needed.

    Their customer service team did the scheduling of what we needed and when we wanted it. They told us it was the slower time of year so we didn't really have any issues with getting a pod or changing pickup times or anything. So, everything went really smoothly. The container was exactly what we needed. The website has the pod you would need based on how many bedrooms or rooms you had furniture for, and it seemed to be accurate. We got everything unpacked and then they picked the pod up. I would recommend PODS. It has worked well for us.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed March 15, 2018

    I had a relative who had a good experience with PODS. And I’ve used them before. I used their storage and moving services again, and I did the booking over the phone. I just gave their representative the dates and got things lined up. I got a 16-foot container and it was in good shape. The drivers who picked it up were on time, kept it out, made sure it was all right and put it on the truck and then they were gone. PODS is a good service.

    Thanks for your vote!
    Verified purchase
    PriceMovers

    Reviewed March 15, 2018

    We liked PODS' price so we used them to move from Illinois to Ohio and as storage too. Our stuff was picked up mid-October and was delivered in January. My wife booked them over the phone and we chose three 8 x 8 x 16 container. They were clean and easy to work with. One of them had a door issue but other than that, it was okay. However, every truck that showed up at our previous house and our Ohio house had hydraulic leaking on my driveway. PODS sent somebody out to reimburse us some cash money to clean up the hydraulic fluid on the home that we sold because the new owner complained about it. They gave us $25 to clean it up. And then our new house in Ohio had a brand new country concrete driveway and they sent somebody out to steam clean it off.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceMoversPacking

    Reviewed March 15, 2018

    I needed both storage and transport of goods, and I liked that PODS' containers were constructed out of metal instead of wood. Their prices were pretty good and they have very good reviews as well. I booked over the phone and my experience with the representative was very positive, polite and easy. They only have two sizes for the container so I got the 16-foot one and I wish it had been a foot longer. We packed every inch of it but nothing's quite big enough when you need a tiny bit more space but not enough for a second pod. That aside, it was very well-constructed and clean.

    Both of the guys who came to drop off and pick up our pods were super nice and really good as well. In our first location, the container had to be parked in a really odd place and the guy was really good at getting it at exactly the right place and making sure that we could get to it. He even got it all the way up to the curve so it was easy to get in and out off. He was very helpful too. And then, the guy who came to pick up the pod was the same way. They were both wonderful.

    PODS is an excellent way to ship things especially across the country and when you don't know where you're going to be. They are able to pick up and store your goods for as long as you want in the warehouse, which is super convenient and also part of why we decided to use them. They had excellent customer service too. Everyone that I dealt with through the company was super helpful and very nice as well.

    Thanks for your vote!
    Verified purchase
    PriceMoversQuote AccuracyDamage

    Reviewed March 14, 2018

    We had an excellent experience with PODS. We had suggestions from two or three different people that had good experiences with them, and they were a bit less in cost. I looked it up and then called and talked to someone in person. The reps were very friendly and they told me exactly what the cost was, and they were very good online as well. I have an account with them and so I always knew what was going to be charged. They would give me invoices to show all the charges. And then when it got here, it had to be stored for two months until the house was ready. They stored it in an environmentally-controlled warehouse in Depew, New York and that was nice because we had some nice furniture and other things that could be damaged by the extreme cold.

    We used PODS for our house in Sparks, and we hired a crew that loaded them up and delivered them. We used to have bad storms for a couple of months, so our house was closed and was ready to be moved into after our work was done. PODS doesn't have crews themselves and they only have recommendations, people that either load or unload them. In Sparks, we hired a company that we've used to move to that house, and we probably should have gone with the PODS group because we had some damage to our furniture. The moving crew left things loose that shouldn’t have been.

    The PODS guys came with the podzilla, a machine that they bring out on a flatbed truck. It's a giant thing that hydraulically lowers the wheels and the truck goes out from underneath it, and they can then maneuver it by hand remote control, bring it right up the driveway and lower the POD wherever you want it. Here in this house, we have a basketball hoop that hangs over the driveway and they were worried about that. So they were really really careful because you had to move one way over underneath that and they did a great job and did no damage. I was impressed and it was fun to watch. That was the last dealing we had and they were really responsive. We emptied the pods, they came and picked them up and they were gone.

    We had to leave a few things behind because we didn’t need a third POD, but we couldn’t quite get everything in and part of that was because of the crew we had hired. They did not do a good job in loading one of the PODS, but we had no problem whatsoever with the PODS themselves. I'd advise others to get a good crew to load it and a good crew to unload it. But with everything else that went on and all the good interactions we had with PODS, I'd tell others to let PODS recommend a crew. Also, their website is really good when you have an account with them. Everything is right there, like when you're going to rebuild, what it's for and how much. Plus you can dispute anything, and we had insurance on everything. It's still expensive to move all the way across the country, but we saved some money and had a good experience in the process.

    Thanks for your vote!
    Verified purchase

    Reviewed March 14, 2018

    My mom and I moved to Florida last year in May. We used PODS to get all our stuff over there and their service was phenomenal. So, when I decided to move back because it wasn't working out, I decided to go with PODS again. I called them and spoke to someone on the phone. Their rep was perfect and I got their smallest container. It was very clean and almost looked like it was brand new. The driver was also good. I was very satisfied with my experience and I would tell my friends that they should use PODS, too.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed March 14, 2018

    I sold my house and I stored my belongings in a POD. My daughter recommended PODS, and she booked the container for me. She did it online and it was easy because she did it before. We got one of their second to the biggest container and it was clean and in good condition. The driver was great at how he handled the whole setting down. And he didn't have a hard time. He used the remote control to pick the container off the truck and put it in the yard and it was just like a matter of minutes. It was perfect. PODS' interaction was great, and I had a good experience.

    Thanks for your vote!
    Verified purchase
    PriceMoversQuote Accuracy

    Reviewed March 13, 2018

    I have used PODs some years ago, at a time they were one of the newer companies that were offering the kind of services that they offered, and I had a good experience with them. So, when it was time to use them again, I returned. This time, I spoke with someone to confirm the booking, but I initially did it online. The interaction was good. I got the 16 feet container, which is the largest they offer. I needed more room, so there might be a consideration for a larger size, or for them to offer half the price for two pods. Nonetheless, the drivers were both nice. The one who dropped the container off called ahead of time. I have recommended this company.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed March 13, 2018

    We had a hurricane and I didn’t know what I was going to do with the few things that we had. I needed storage. I saw a lot of PODS units around and that was great for what I needed. I booked with PODS online and I ended up speaking with a young rep. But we didn’t get to speak for long because he was also having a hurricane in Florida. I got a seven-feet container. The drop was fantastic. I was a little hurried and I even had a headache, and the driver certainly was great. He was so accommodating and he put the container just where I needed it to be put it because of the HOA regulation, and I was very pleased. We were out of our home six months and the day I called PODS and told them to pick the pods unit up, they were here on that day and everything was good. PODS provided a great service and they were everywhere at that time. It was crazy then, but I was very satisfied with PODS.

    Thanks for your vote!
    Verified purchase

    Reviewed March 13, 2018

    I easily booked a pod online and I got POD's largest container. It was clean and the driver who picked it up was very courteous. I would recommend them. PODS is a good outfit.

    Thanks for your vote!
    Verified purchase

    Reviewed March 13, 2018

    I used PODS before and stayed using them. It was easy to book online and the pod looks good and clean. Everything was good.

    Thanks for your vote!
    Verified purchase
    Customer ServicePrice

    Reviewed March 12, 2018

    PODS was the easiest to find information for. Their website was very informative and elaborate on what they do and offer and then being able to price it out. And everybody I have spoken with over the phone was very helpful and friendly. I had a POD delivered and then moved to a new house. I booked it online but I had some issues with scheduling dates, so I had to follow up with a phone call, but as soon as I have started speaking with somebody, they were able to take care of me immediately.

    I got a 16-foot container, which was the biggest that I was able to fit in my driveway. We're living in a townhouse, so it was as big as I could've gotten. The POD was fine. It just felt like a used container but there wasn't any loose debris in there that I needed to sweep. The driver who dropped the container off was helpful. He wasn't sure at first if he was going to be able to get it to fit. And if he'd be able to drop it off in a place that would be later picked up. But he was able to land it right where it needed to go. Once they dropped it off, we packed it up. And I wasn't home when they picked it up and I was not home where they dropped it off at our new home, but they called me and let me know when it was all happening and I didn't have to worry about it.

    One of the local managers gave me a call a week after and asked how the experience was and if I had any comments or complaints. But everything was great. I'll definitely recommend. And I'd tell my friends to get on PODS' website and find out what they needed. It's all laid out for you right there, as far as how the system works and how they'd pick the POD up and drop it off.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMoversPacking

    Reviewed March 12, 2018

    I had good and bad experiences with PODS. When they came to get the furniture my experience was excellent. But when they brought back the pod they brought me back an empty pod instead of my furniture. I feel like that driver that had made a mistake because once he read his piece of paper, he realized that he wasn't supposed to give me an empty container. He blamed it on where it was at on the piece of paper and he said he'd be back in an hour. And I said, "I don't think so because you're going to have to go to Earth City." And he says, "Well, I'll take care of it." And I could handle the mistake but it was five hours before somebody told me, for sure, that they were going to deliver my pod.

    I kept thinking that they would be telling me sooner. And I called and their representatives were excellent. They tried to get an answer for me and they couldn't get an answer for me. However, they said that the main guy that normally controls the place where the storage of the pods are kept, was not there for several days because of an automobile accident his wife and child was in so I'm assuming that might have something to do being as efficient as they seemed to have been. Whoever was taking his place might have been overwhelmed and I can understand that.

    I called twice because I had movers coming the next. I had to know for sure if I was going to get my proper pod that day. They had plenty of furniture pads on all my furniture but when they took the pad off of the one hexagon end table there was a busted corner and I managed to save the pieces. The movers were right there. They said this had to have happened while it was in storage. When they're moving stuff around, that they're rough. All I know was it was intact when it was wrapped up. So I put it a claim and then the PODS people said it wasn't their fault. I was disappointed in the fact that they weren't going to do anything for me on the furniture. But I would still recommend PODS and the movers were PODS recommended and they were excellent as far as I was concerned.

    Thanks for your vote!
    Verified purchase
    Movers

    Reviewed March 12, 2018

    I love PODS and they have such a wonderful office. The last pod I got was for my house as I was remodeling and painting my house. I had to get it out of the way and so I wrote their local office and Robert has always accommodated us. They get pods to me as quick as they can, but I understand sometimes it takes a couple of days. We are on a contract with PODS. We do fire and water restoration, and when there is a flood, "Send me a pod now". I have used them for years. The drivers have been great, accommodating and respectful, too.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceQuote Accuracy

    Reviewed March 11, 2018

    We got PODS for moving and storage. I was selling my house and doing a trial run to a different state. I had a leave of absence from my job in Tennessee and came out to take care of my grandson for three months. I didn't want to have to go back to move if I had decided to stay in Texas, and I did decide to stay. So, it worked out well. The very first call that I made with PODS, they gave me one way move for one pod and I needed two pods. And so, I was under the understanding that it was gonna cost me about half of what it ended up doing. When I called back when it was time to do the ordering, I was a surprised and frustrated because doubling the moving cost was really not in my budget. But I did understand that it might have been just a misunderstanding or miscommunication to that person. But for some reason, when I was gathering information, that first quote was totally incorrect.

    The container I received was clean, however, there were a few wet spots on the floor. I was concerned about it seeping up into or leaking into my boxes. But I just put plastic down when I put my stuff in to alleviate that. And when I called them they said, “Well, that was because they are washed out and it hadn't quite dried." So, it worked out fine. My stuff was in the PODS for more time than I originally thought of. I thought it was going to be three to four months and it ended up being seven months. The drivers were very pleasant and let me watch and explain what they were doing. However, the price had gone up once I had it transported. It was a couple hundred dollars more than what they quoted me seven months before. I was dissatisfied with that but I had a good experience, overall.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 11, 2018

    I needed moving and storage and I figured it would be easier and more convenient if I used pods. I scheduled the move online but I did it wrong and so I had to call and fix it. Their representatives were very helpful and made a couple of adjustments for me. Thereafter, their movers dropped off the container. I filled the container up and then PODS' drivers picked it up and they brought the container to where I needed it moved to. However, I wish they had a bigger pod. Because the one I got wasn't big enough, I had to rent. Still, I've recommended PODS and told my friends how convenient and cost-effective it was. I also showed them pictures. I think PODS is neat and that whoever created it is smart.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceMoversQuote Accuracy

    Reviewed March 11, 2018

    I needed a pod and I've had a previous experience with PODS. I found another one that was way less than PODS but I got a little nervous at the end and I thought I’m just going to stick with the company that I had a good experience with the first time. Their rep did a great job and gave me great information. The PODS representative that I talked to was going to talk to the local person to try to match the price but that didn't happen so I never got feedback from PODS. But I don't blame it on the local person. He handled himself very well, was very professional, very nice and very courteous.

    The driver called me to let me know they were delivering and to let me know they were picking up. The drivers dropped the container exactly where I asked them to drop it and picked it up. They just did exactly with instructions. The local PODS person sent me an email thanking me for using him and so that was the follow-up. If someone asks me I would say to absolutely use them. They maybe a little more expensive but they do a good job.

    Thanks for your vote!
    Verified purchase
    Movers

    Reviewed March 11, 2018

    We were remodeling and we got PODS for storage. I wanted to ask some questions so I booked the pod over the phone. The rep that I spoke with was very pleasant. We got the large pod but it turned out that we just needed the little one. We thought we were gonna take more out than we did because the people who were doing the job was able to move the furniture without taking it outside. They just put it one side of the room and then moved it back. We thought we were going to have the whole house put out there, but they didn’t need it. The driver who brought the pod and the one who picked it up were both wonderful. I was quite pleased with our experience and they were most helpful all the way through it. I’d use PODS again if we have to.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMovers

    Reviewed March 10, 2018

    Friends and family gave me reviews on PODS and we had heard good things. I booked a pod over the phone and everything went very nice with representatives who assisted. We dealt with quite a few people as I had to reschedule because of weather, and everybody was able to help me along the way. I got the smallest container and its condition as well as cleanliness were excellent. I used it for moving and the drivers were so helpful. After loading it, they gave us tips on how to open it when we arrived to our destination. They also gave tips dealing with what type of lock to get and navigating, pick up and delivery. It was a surprisingly perfect experience from start to finish. I recommend completing the reservation on the phone and not to be scared to ask any questions. You'll get full clarity, there's no hidden charges, and everything's very upfront.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 10, 2018

    We stored furniture from one house, put it in storage for six months and then brought it to the new house and unloaded it through PODS. I booked it over the phone and it was convenient. They answered any questions I had and got it set up easy. And the container was in good shape. They always called and let us know they were on their way. I talked to the representative from my store location and he just let me know how much he appreciate our business.

    Thanks for your vote!
    Verified purchase

    Reviewed March 10, 2018

    PODS stored my household stuff for a couple of months while we moved. I booked two 16-foot pods online and a 12-foot pod over the phone. Booking online was really easy and straightforward. I didn't have to have all the information to book the pods. The rep that I talked to was really helpful and explained the delivery times and the charges really well. The pods were all in really good shape and I was really pleased. I had a really good experience with PODS and I'll probably used them if I will move again.

    Thanks for your vote!
    Verified purchase
    MoversPunctuality & SpeedPacking

    Reviewed March 9, 2018

    I was moving my mother to New Jersey, and I liked the idea that with PODS, we can handle our stuff and pack them the way we want to. The reps were helpful. I started booking online and then finished it over the phone. I requested a 7 x 8 container that was put at an assisted living by a driver that was wonderful. It came on time, was clean and in great shape. That's a big thing as my mother has very nice things and some trucks are dirty. We quite filled the container up but it was a good size, and everything was exactly where I left it. It was great. Customer service called me the day after we got it all, to ask if everything went okay and that they were going to come and pick the container up. PODS was terrific and I have already recommended them.

    Thanks for your vote!
    Verified purchase

    Reviewed March 9, 2018

    I got the pod that fits three to four rooms and I just had it at the house and then we moved it to the new location. It was very easy booking the pod online. The driver was very nice and everything was great. It was a flawless move.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMoversPunctuality & Speed

    Reviewed March 9, 2018

    I was in the process of moving so I used one of PODS' container to store my stuff. I've heard good things about them. I had researched them online and I ended up calling and booking with them on the phone. That was back in August or September. I actually called a couple of different times and I got to extend a couple of different times. And every time I talk to any individual they were very professional and helpful. I had a great experience. I requested the largest thing they had available which was a 16 x 10 or 16 x 8. It was in a great condition. Had they offered a larger size, I'd probably would have gotten that. But it ended up working out.

    The gentleman who picked it up was nice. He introduced himself and told me how it was gonna work and it absolutely amazed me. He was probably there for a total of five minutes. He picked it up very fast. It was neat to watch. He was extremely friendly and very professional and did a great job. I would highly recommend them. They’ll meet all expectations. And I would certainly use them again.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMovers

    Reviewed March 9, 2018

    We needed to move our personal belongings from Long Island to New York in one container. I was looking to use U-Haul but when I spoke to someone at PODS, they told me some stuff about U-Haul and I thought it would be great and convenient to use PODS instead. I booked over the phone and their rep was fantastic. PODS was totally fantastic from beginning to end, it was extremely useful. I told a lot of people that PODS is really a good way to move if it's not a lot of stuff. And, they have very pleasant employees, delivery, pickup and drop off. The whole experience with all the employees was great. They were very, very helpful in knowing how to place the items and where not to place it, how to load it and how to unload it. It was just a great experience. PODS is a great company. People who live in town have seen PODS commercials on television because I was talking about it.

    Thanks for your vote!

    Reviewed March 8, 2018

    I have a lease for temporary storage of a container located in California. My monthly billing statement contains a line item for "Tax". The tax is computed at about 8%. I am not purchasing the container nor the site of its storage. During the past 3 years I have been charged, and have paid, over Five Hundred Dollars ($500.00) in tax. According to the CA Board of Equalization, the company is precluded from charging and collecting such a tax under my lease in accordance with CalBOE Regulation 1660, Article 15. PODS has refused to return my money; and has encouraged me to file a complaint with the CalBOE.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceMoversQuote AccuracyPunctuality & Speed

    Reviewed March 8, 2018

    I shopped around to see all the options for storage or moving companies and I was driving back from Wickenburg when I saw a couple of POD trucks along the road. So, I called 'em up to see what they could do for me and they were in the ballpark price-wise. They are also able to deliver quickly. I gave them a shot with the first one and then went back for a second, and now, I'm on the third. I booked the first pod online while I did the other two over the phone. The representatives on the phone were courteous, friendly, helpful, and answered every question that I had. They were somewhat funny, which I enjoyed. All three containers are 16-footers.

    A gal named Dora was the driver who dropped the containers off and she picked up two out of three. She was absolutely wonderful and we even called her boss to say that she's doing a great job. I was delighted to see when container number three showed up and she was the driver. That container was transported from Bonney Lake, Washington to Wickenburg, Arizona. The two containers have already gotten there, were unpacked and I used one of their suggested servers or people on the other end to help unload. Today, the fellow who picked up the third container wasn't Dora but was as affable, friendly and helpful as she was. Although, she was a better driver. Then on the other end, there were different drivers each time, but they did a great job. All in all, I am totally satisfied with the price, the service, and everything with PODS. I have recommended several times already.

    Thanks for your vote!
    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed March 8, 2018

    It was easy to go to the PODS website and get a quote. I went on it and then I called, and the price was right. I got a 16 feet container which worked for my situation. Both drivers called and were right on time. It was a convenient and hassle-free experience.

    Thanks for your vote!
    Verified purchase
    MoversPunctuality & SpeedDamage

    Reviewed March 8, 2018

    I used PODS about a month and a half ago. We had them provide an empty pod for a month while we were doing some interior work on our home. Then the pod remained in our driveway. I booked online and it was a straightforward process. When we opened and rolled the door up the container was clean and dry which were my two main concerns. I like the translucency of the side panels and the roof. And the weather was cold but I felt secure that the contents which was mostly furniture would be dry and safe.

    I got notification of delivery timetable. However, we had some snow and it doesn't take much snow in Nashville to affect everything. So that caused the rescheduling of the delivery which didn't present a problem. And the window for delivery was completely accurate. I was very pleased with the delivery and the driver placement of the pod in our driveway.

    The driver who picked up the container was very good. We have to have our house full at that time and he was very efficient in getting the pod out of the driveway. And he was on his way. If I have a similar project in the future I would use PODS again. Recently, I thought we would be able to store all of our furniture which is a downstairs project so we needed to get all the furniture out at the first floor of the house. And it would not all stood upstairs. So based on my wife's concerns, I said, “Let's get a pod in. Give ourselves peace of mind.” And that's exactly what happened. I would do it again without any reservation or concern.

    Thanks for your vote!
    Quote Accuracy

    Reviewed March 7, 2018

    PODS very much ripoff. I've been paying auto payments for months. I paid for full month but only used PODS for 11 days so they have charged 178 for 11 days plus 83 dollars for delivery. Warning do not use PODS if you value money.

    Thanks for your vote!
    Verified purchase
    Movers

    Reviewed March 7, 2018

    PODS works well for us. For a moving and storage situation, they're a great way to go. There was a month in-between our move and moving in, so we had to store. I booked with PODS over the phone. The representatives were professional, courteous, knowledgeable, and it all went very smoothly. I requested for the 8x16. It was the largest. I think I got one of the older ones the driver was saying, and the door was very hard to latch. But it wasn’t like it couldn't be done, so I didn't ask for another one. Overall though, it was sound and clean. And all the drivers were fine.

    Thanks for your vote!
    Verified purchase
    Movers

    Reviewed March 7, 2018

    PODS provided short-term storage for us. They had the product that we needed during construction in our house. We needed to get furniture out of the house and out of our garage and it was great that we didn't have to go to a storage facility. I went online and figured out what size would be the best that would fit in my driveway. We went with the 12' container and it worked for what we needed it for. They did a good job and it was very seamless. If people have that situation, then PODS is a great solution.

    Thanks for your vote!
    Verified purchase
    MoversPunctuality & SpeedPacking

    Reviewed March 7, 2018

    We were doing our house renovation and I got storing services from PODS online. I got them for the convenience of not having to pack and unpack. It was nice that my things could go in a POD and that we did not have to load and unload into a storage unit. I requested for their 16 foot container which was the largest they had. Their drivers were nice and helpful and showed up in the correct timeframe. Overall, storing my things through PODS was easy and convenient.

    Thanks for your vote!
    Verified purchase

    Reviewed March 7, 2018

    I looked up PODS online and I filled out the zip code, how long I wanted to keep the container and the size to get a quote. And then I called them and reserved a 16-foot container. The rep had the information I needed and she was very clear about when it would be delivered and how it would be delivered to make sure the driveway was clear. It was a good experience. The container was clean inside and it was in great shape. The driver was very nice as well. It fit our need perfectly and I wouldn't hesitate to recommend using PODS' service.

    Thanks for your vote!
    Verified purchase

    Reviewed March 6, 2018

    I needed to move a five-bedroom house and I didn’t want to hire movers. With PODS, I could stage the move and I didn’t have to do it all at once with a big truck from U-Haul or something like that. I booked over the phone and then I modified my booking online. We had two pods delivered to our house in Pennsylvania at separate times. We loaded them up and put them into storage. And then. we brought them down to Tennessee, unloaded them and they picked them up. Their rep was very informative. We worked on all of the dates for pick up, delivery and he was very friendly and courteous. Every driver that I met was awesome. Every person that I met and dealt with even when I had a concern about my one billing cycle was really polite and super helpful. My experience was amazing. I would definitely recommend PODS to anybody.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMovers

    Reviewed March 6, 2018

    A friend of ours moved a month before us and and another the month after us and they had used PODS. They were raving about them so we used them and sure enough, they were right. Our experience was absolutely nothing but positive and fantastic. I booked over the phone and the PODS representative I dealt with was excellent and answered all my questions. We were going to have the movers do our main furniture, but we wanted to put all the extra boxes and things with the pod. We got a 16 x 9 pod, which was absolutely perfect and just the right size. The containers are used frequently, but I was amazed quite frankly with how good a shape they’re in. So, we were very pleased with that.

    The drivers were also great both during delivery and pick up of the pod. It was fascinating to watch them do it, which was our favorite part. Once they picked the pod up from Miami, they stored it on Ocala till we needed it. We gave them a call a few days ahead and they delivered it in Gainesville when we asked them. The process was seamless and it didn’t go wrong anywhere. I have nothing but praise for PODS.

    Thanks for your vote!
    Verified purchase
    Customer ServicePacking

    Reviewed March 6, 2018

    I moved from Kansas City to Raleigh and my new house wasn’t picked out yet so I had to use PODS' storage near Raleigh at least for a couple of months. I like the size of their POD. They had a bigger POD option and I got the 16 foot one. I felt horrible because I called originally and there were some discrepancies with what my order was. I ordered one originally, called back and got a second one. And then, I ended up canceling that and I went back online to place an order. I could have packed the POD a little better and got a smaller one but what I got was the right size. The POD had a typical wear and tear for moves and storing a bunch of different people’s things but, it wasn’t bad.

    The first driver was very cordial and kind. He called me, gave me a heads up that he was coming and the drop off was great. And then, when my POD was delivered at my house here in Raleigh after the move, the driver had to deal with a lot of different things. There wasn’t available parking like it should have been. My neighbor was encroaching my parking spot so he had to park it on a side street. But we got it worked out and then he dropped it off and left. I’d definitely recommend PODS. It was less the pain in the ass than it would be for me to drive it myself.

    Thanks for your vote!
    Verified purchase
    Damage

    Reviewed March 5, 2018

    Everything went smoothly with PODS. The only problem we had was that they mislabeled our pod unit's number initially when they moved it into storage and it was marked as being in the wrong storage facility. So, that was a headache for several months. Every time I called to access my pod unit, they had to locate it and it was a real pain in the neck because I knew where it was. It was located where it was supposed to be, but their records showed that it was in another town. I kept asking for the record to be remedied and they kept saying that they would fix that mislabeling in their records. They eventually fixed it, but it was at least six months before it got fixed. The pod unit itself was kept in a facility that kept everything in good condition. So, when we finally got it delivered, our stuff was not damaged. There was a little bit of dirt and dust because it had been in there so long, but overall everything was in good shape.

    Thanks for your vote!
    Verified purchase
    Movers

    Reviewed March 5, 2018

    I order pods for the company that I work for and PODS has them delivered to the site. It's easier to get trucks in and out on some of the spaces where we need the pod delivered instead of having a truck back up and slide it all the way back off the bed of the truck. Pods have a better maneuverability in a parking lot. When I order, I call Travis and I send him an email with the location, delivery date and a placement map. He then does it all from there. Everything has been working out really great and I have no complaints with them. I'm not there for the pickup and the delivery but when the drivers call for directions, I talk to them. They've been nice. PODS is great and others should use them.

    Thanks for your vote!
    Verified purchase

    Reviewed March 5, 2018

    I was very satisfied with PODS when I used their moving and storage services. I booked a small container with them because it was convenient and the reps I talked to were very professional and very good. I told their driver where to park the pod and he parked it right where I wanted it. Everything was fine and I'd tell my friends to use them.

    Thanks for your vote!
    Verified purchase
    Movers

    Reviewed March 4, 2018

    I rented from PODS a couple of units for about six months when I did a remodel on our house. The units were big ones, the largest ones they had. They were 16 by eight. I got two of them. PODS is the only one I’m familiar with and the only one that came to my mind when I thought about bringing containers out to my house. It was great with the representatives and I'd go back in a heartbeat. We changed some things around based on where we had them spotted and the drivers were perfect. It was absolutely a perfect experience.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceMoversPunctuality & Speed

    Reviewed March 4, 2018

    We had an 8x16 container for two months while we were doing renovations. We saw a couple of it in my neighborhood a few months before, and my wife suggested it. I tried booking online but I wasn’t sure so I ended picking up the phone instead. The rep I talked to was excellent. He was very courteous and very equipped. The container was dropped off and picked up while we were absent, but it was in good condition, and the size was adequate for our needs. The inside was clean and empty, and it was sturdy, too. I called before Christmas, before my return date since I wanted to book to return it before January 3rd, but they were only open on January 4th and they did not charge me the extra month. There was a shutdown period between Christmas and New Year. PODS is very punctual.

    Thanks for your vote!
    Verified purchase
    MoversPunctuality & Speed

    Reviewed March 4, 2018

    We moved from Tennessee to Florida and we used two pods for that. They were clean inside when we got them and the drivers who picked up and delivered them were very good. Also, when we had problems closing on the house and we had to schedule for pick up then we had to get it rescheduled, PODS' reps took care of it for us.

    Thanks for your vote!
    Verified purchase
    Damage

    Reviewed March 4, 2018

    I booked with PODS over the phone for moving and storage. I got two of the bigger containers and the size was enough but one leaked and it ruined a lot of my furniture. But I didn’t bother to make a claim because we had them here for like a year and a half and I just figured overtime that it leaked on the back half of it. But one of them was fine. When the carrier driver picked them up to take them from us, they just picked them up and left. The one guy that picked them up to move on the very first time, I felt he was kind of rush with it because it leaned towards one end. When he lifted that one container it shifted everything to the front and probably did damage through the roof.

    Thanks for your vote!
    Verified purchase
    DamagePacking

    Reviewed March 3, 2018

    We moved from South Florida to Illinois, then back to Illinois. We were snowbirds in Florida, but we sold our house. So we had to empty it out and we thought we'd call PODS. The rep we talked to was very good and knowledgeable. She asked us what we were going to put in the pod and helped us decide what size to get. We didn’t have any furniture and we had a lot of boxes, so she told us what size to get the 16 foot pod because that would hold what we had. It was so nice for us to put all our stuff in the container the way we wanted it and locked it up. Then they picked it up and brought it here. Nobody else bothered our stuff then they delivered the pod here very nicely and nothing was broken. It was a great experience and we would do it again. We would also recommend them. In fact, we recommended PODS to two friends who are moving.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMoversDamagePacking

    Reviewed March 3, 2018

    I had three containers from PODS. They went over the top for me every single time. Couples of drivers were not as good as others, but it's really great. They were always really friendly and they tried to position it where I wanted. The placement of them was really important to me. When a neighbor witnessed the driver leave the pod and I was in Mexico, the driver called me five times. And then, the manager also called me to accommodate me. They went over the top to get them and pick them up and not have them here because I didn't want them here. They tried to get it down the driveway at my house and kept it side by side for me and out of my way.

    The head driver was great too. The manager also gave me his cell number. It was a good thing they did that because calling the 800 number, the central reservation, was not going to be able to do much as far as particular things. I talked with them a few times and they always answered the phone, which was really nice instead of being on hold and waiting on it. My TV was broken when it got here, but I didn't know who I could blame because the movers packed it and the drivers drove all the way. But, when I couldn't get the door opened, they were able to open it for me. And they didn't have to do that.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMoversDamage

    Reviewed March 3, 2018

    I got one of the big containers to ship out my things from the natural disaster I was in. I heard good things about PODS and I've always seen them. So I booked a pod online which was very easy to do. I went on their website, picked what I wanted, then told them where and when I wanted it. PODS brought the container out and left it in my house. I had all my stuff that I had left over from the flood in there. Then I had to have the pod removed because it was in the way when I had my house torn down. I had to have it moved from where I had put it and PODS came out that week that I called them. They moved it for me and it was all good. I don't ever want to use a container again for something like that, but if I did, I’d be sure to call PODS and have them come do it.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMovers

    Reviewed March 3, 2018

    I needed someone who could do the move and do the storage for me while I was moving so I hired PODS. They held my stuff for almost two weeks for me and they did an excellent job. I booked over the phone and the rep was perfect. He told us everything that would happen and it happened the day that he said it would. They dropped the PODS where they needed to drop them and everything was perfect. I told my friends to use PODS if they need them because it’s worth it.

    Thanks for your vote!
    Verified purchase
    Movers

    Reviewed March 3, 2018

    Everything was great with PODS. We were recommended by a family member then we booked with them over the phone. They were very responsive, helpful, explained everything clearly. We had two 16 footers and we were able to get everything we needed inside it. They were also nice and clean when we got them. And when they were delivered, they were swept out after they were set up. The drivers who picked up and delivered them were very friendly, helpful, and tried to place the pods right where we wanted them.

    Thanks for your vote!
    Customer ServicePriceQuote Accuracy

    Reviewed March 2, 2018

    Worst company to work with by far. Completely rude and dishonest. Overpriced and not professional. They could care less about their customer. They broke the driveway on the house I was selling so that had to be fixed. Then they double charged me for something I didn't order. Then they lied to me about the cost of the delivery. On top of all that they charged me for half a month when I used it for 72 hours. Worst company ever. So completely disappointed in their attempt of customer service. If you're moving steer clear. Just get a U-Haul and a storage unit.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMovers

    Reviewed March 2, 2018

    When we needed pods at different times, we used PODS' 16-foot containers for storage for a few months while we were showing our house and getting ready to move in to the next house. We chose them over other companies because of the size of their containers and then we used them for delivery as well. I booked them online and then I had to call to complete it. And when we rented the second container, I just called them and I had very good interactions with their rep.

    The first delivery guy was great, very friendly and knowledgeable. But the second delivery person didn't do well. He ran over some bushes and could not control the trailer. I believe he’s gone from PODS because he wasn’t around when they delivered to our new home. The four delivery guys for the new home were also great, except for one of them. As for the containers, they're clean. The first one was in much better shape, but the second one had been banged up a little bit. If a friend of mine would have a need for moving and storage service, I would highly recommend PODS.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMoversQuote AccuracyPacking

    Reviewed March 2, 2018

    I like the concept that the pods sat on the ground. There are folks that offered me a trailer. I didn’t have to lift stuff. In my first call with PODS, the consultant that I talked to was really pleasant and thorough so I just said, “Let’s do this.” Plus, I have a referral. My son’s company moved in and he used PODS and said it was a good experience, too. I used two 16-foot pods to move from North Carolina to Maryland, but I needed a third one. That was one problem I had because when I talked to the consultant, she said, “You’ll need a 16 and an eight.” And when I started packing I said, “This ain't going to work” so I ordered a second, opted to a 16 and then, in the end, I just have too much stuff. I ended up using two U-Haul trailers too so I needed another container, but that’s my problem that I just did not know how to estimate it well.

    Nevertheless, the containers were clean and there was stuff to use to tie down stuff. The movers that I had were pretty crappy though, but that wasn't through PODS. I didn’t have any problem with the PODS except that they didn’t pack it right and I almost never get into one of them. But, other than that, the pod was fine. Their drivers put them exactly where I wanted them, and everybody was polite. They were here when they said they would be. I didn’t have any problem at all. If I were to move again, I’d use it again. If somebody asks me, I’d recommend it. It’s just so simple where they put the pod down and you load it and then they pick it up when you tell them to. You really can’t beat that.

    Thanks for your vote!
    Verified purchase
    Movers

    Reviewed March 2, 2018

    After I did some research PODS was my best bet. I had great interactions with their reps and the container was fit. The drivers were very pleasant and professional. It all went really smooth. I would surely recommend them.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMovers

    Reviewed March 2, 2018

    PODS is convenient and easy to deal with. We didn't have a lot of stuff to move so it was easier for us to get a pod. We booked PODS over the phone. Their reps were very knowledgeable and were honest about the size part I needed once I told them what I had. They didn't try to upsell something that I didn't need. We got the medium size one and we even had room to play with. It was very clean and it just suited our purpose. Both drivers were great. They called before they came out and they did everything for me. I moved everything in the pod and they moved it for me. My experience was great. I would do it again.

    Thanks for your vote!
    Verified purchase

    Reviewed March 1, 2018

    I used PODS over a different storage or moving company for the convenience and the service went very well. I had very good interactions with the PODS representatives and the drivers were very professional. Also, the container itself was clean and secure. We'll definitely do it again with PODS and I'd recommend them.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMovers

    Reviewed March 1, 2018

    I have used PODS before and we got a good experience with them, so I used them again for storage. I booked online and I never got a confirmation so I got confused and ended up making a phone call. The rep said, "Okay, we got your order. It is confirmed". I got the next size to the smallest, a 12-foot container, and it was exactly what we needed. It was very clean and well-maintained. The driver was very nice, and dealing with him was very easy. My husband also commented on how funny he was. He put it exactly where we wanted and did his thing, and then off he went. They come, put it in. You call, they come pick it up. It's super easy, so I recommend them to everybody.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMovers

    Reviewed March 1, 2018

    I liked that PODS was handy. I booked their service online and I called during the process. Everybody that I talked to was very nice and very helpful. We got it, we used it, we sent it back, and that's it. However, I paid for January and we moved and they picked up the pod on the third or fourth. But I called them and they were able to reimburse it. I got a partial refund for January. I was glad that they came and we got it done. I would certainly recommend PODS to somebody else.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed March 1, 2018

    We booked with PODS over the phone and the rep answered all of my questions exactly how I wanted them answered like a lot of guys didn’t really work to get me the best deal that he could. We were out of the house and the POD was in the driveway. We loaded up the POD and it was super easy. The next morning they came and picked it up. The POD was just a little smaller when we got the largest one so they need larger PODS. But my experience besides the size, was excellent. I didn’t have to worry about where my POD was, where my stuff was at any time.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMoversDamage

    Reviewed March 1, 2018

    I've used PODS through work where we have moved buildings and using them seems to be the easiest and most efficient way to move. So I used them when I need a moving a service and they were great. They dropped the pod off, came back and picked it up after I had it loaded, then delivered it to the new home like they said they would do. The representatives were great to work with and while I never had any contact with the drivers, they called to drop it off. It was nice to have a notification. The process was smooth and everything is fine with no damaged property. I would refer PODS and we already referred them to my brother-in-law and sister-in-law.

    Thanks for your vote!
    Verified purchase
    Movers

    Reviewed Feb. 28, 2018

    I was moving from Illinois to Idaho and considering the convenience and the price, I used PODS for moving and storage. I got the 8 x 16 container and it was almost new. Plus the drivers were all very helpful. The process spanned 6 months and everything was wonderful. PODS is the best option if you’re doing things yourself.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceMoversPunctuality & SpeedDamagePacking

    Reviewed Feb. 28, 2018

    The pricing of PODS made me go with them. I booked on the phone for a 7-foot container for moving, and every encounter I had with the rep was very good. They were very accommodating, professional, considerate, kind, and thorough. That was one thing I really liked because I had to move dates around a lot and they were always willing to help me. The drivers always called me when they were coming ahead of time and did what they said they were going to do. I was crazy on time and I could have used a little bigger container but then I was wondering how packed it would have been. Some of the stuff I could not bring anyway. I couldn’t bring stuff that was dangerous like the air compressor and gasoline. I had a lot of pictures that I left on the wall and some industrial sized shelves. Nevertheless, it was okay because I left those stuff with my son who was buying the house. So, it still worked for me.

    However, the container was flimsier than I thought on the top. There was only like a translucent plastic, but I guess they stack them so it does not matter. Then there was a stain on the wood probably from grease. But, everything else was fine, and everything arrived safely. They were very positive, and they met my needs. If you want to make your move easier, go with them. You do not have to drive a giant truck across the country -- I went through a snowstorm too, and I was so glad I did not have to worry about that.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedDamage

    Reviewed Feb. 28, 2018

    I have used PODS for moving from one state to another in the past, and then I used them this time for storage. Their representative I dealt with was friendly but professional. PODS did exactly what they advertised they were going to do. I called and set up the initial bringing of the pod. And I had it for an adequate amount of time so I was able to load it myself. Then I arranged for the pick up and it was on time. The items were in storage for at least six months.

    Then I went online again and had arranged to have the empty pod picked up from my house and the man was on time again. They always call before they were coming and the drivers with the moving crew were great. Moreover, the containers were good and clean. I swept them out with a broom before putting anything in there but I didn't have to. Also, they were secure as far as the doors being secure. I like PODS and I recommend them to people. We pay a little bit more but it's worth it for the convenience.

    Thanks for your vote!
    Verified purchase
    Movers

    Reviewed Feb. 28, 2018

    I got PODS for moving because I couldn’t get any 10-wheeler to my house because of the trees and the road. The container was sturdy and the drivers were nice. They were all really great.

    Thanks for your vote!
    Verified purchase
    Movers

    Reviewed Feb. 27, 2018

    I like the convenience of using PODS. It was easy for them to pick the pod in storage and take it to my new place when I needed it. Their drivers were really professional. As a matter of fact, one of the drivers told me the fastest way to offload and he did everything. When I put my online request, I have the pods facing the wrong way. So he did the right thing and when we got to the house, he explained to me why he did it that way. They were great. They sat down and explained how they did things because I’ve never seen them done it before. They took their time to show us how easy it works. My experience was great. They told me where they were going to deliver them and they did. They came and picked them up with no problem. And when I told them I needed them delivered, they came and they told me when and it was there. My neighbors across the street, once they saw I had them, went and got some pods too.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedDamage

    Reviewed Feb. 27, 2018

    We used PODS for storage and we loaded the items ourselves. We liked their cost so we booked them online and their website was user-friendly. However, I couldn’t talk to the local office because we were trying to coordinate dropping one, unloading it and then having it picked up that day and then dropping the other one in the morning and doing the same thing the following day and it just fell through. When I wanted to reschedule the delivery of the second one, the timeframe they gave me was the same morning as the other one and it just wasn’t feasible. They couldn’t coordinate and the lady I talked to at the very end was short with me, but that was the only negative experience I had with any of the people that I spoke with. The rest of them were all very accommodating and did whatever they could.

    Also, I had always talked to someone online or if I called in, it was a national number and it wasn’t someone out of site where my PODS were stored. I was told they aren't allowed to give out PODS' location and that they could send an email to that location themselves. They didn’t even have a phone number to call them, which I thought was interesting because we did at one point have to go access one of our PODS and there was a phone number right at the door. I should have taken a picture of it when we were there, but it was just that piece of it that is lacking.

    Another thing, I may have missed the information they provided on how long it takes to unload a POD because we could have unloaded two of them in three hours or less. I didn’t know that so I scheduled movers on two different dates and we spent at least double. We could have saved a good $400 but it's not PODS’ fault. It would be helpful though for people to know when they're looking at kind of anticipatory for the backend.

    We had two of their 16-foot containers. The cleanliness was fine but we noticed that the second one that was delivered to the new site has a huge rip or a run on the side of the POD. So we were concerned that it would have damaged or possibly damage some of the content which it didn’t. When the drivers initially dropped the pods off at the home that we were moving out of, there was a man named John and he was wonderful. He brought both of the empty pods out. I was new to the process and he gave me all the information I needed and he was very friendly and helpful. And then on the backend when they were delivered to the new house, the guy there was awesome too. He called and let us know and he was there when one of the pods was dropped off. That was an interesting process. They were very friendly overall.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMovers

    Reviewed Feb. 27, 2018

    We needed to move out of state. A few of our friends used PODS, so we decided to use them instead of a moving company. I tried booking two times and I changed my mind on one of them and I only got one pod. Then I realized I needed two. I called back and they said, “Okay. No problem.” We got the two pods and it worked out great. The containers were perfect. They arrived like I wanted and everything was nice.

    Thanks for your vote!
    Verified purchase
    Punctuality & SpeedPacking

    Reviewed Feb. 27, 2018

    It was an unusual situation and there was so much to move at once that I needed to get a whole bunch of stuff packed ahead of time. So, I decided to utilize PODS' product -- everybody knows about them. I'm still moving today but it worked great for me best. I got a brand new single car garage, a 10x12. I could have used two or three of them since I felt like our stuff were forced. The driver was outstanding on both occasions. PODS is convenient. Don’t waste your time. Avail it now.

    Thanks for your vote!
    Verified purchase

    Reviewed Feb. 27, 2018

    I was moving and was trying to do an auction in my house, so I kept the things that I wanted and sold those that I didn’t. I had to keep them separate and I remembered that I've used PODS before. I liked their process then so I booked with them again online. It was easy and their website showed where I wanted to go. Then I made sure that I was there when the pod was being delivered to make sure that everybody was on the right page. We got the 16-feet container exactly where I wanted it. I filled it up and everything came through. The only thing I would recommend as far as doing it again is that they have to make sure that they have plenty of help because if they don't, I would make sure they would hire the help they offer because I found out that they need a lot of help at the start.

    Thanks for your vote!
    Verified purchase
    PriceQuote AccuracyPacking

    Reviewed Feb. 26, 2018

    Moving with PODS was one of the best experience and they were worth the price. They also recommended movers from their website. I had called a couple of the different packing and unpacking companies, and they were fantastic too. That was the easiest part of the whole move which is usually the most stressful. Initially, I wanted to book with PODS online but because I needed help with the sizes and stuff, I had called and everything was done over the phone. Their rep was fantastic and very helpful. I got their biggest container. It would have been perfect if it was a couple of feet bigger, but it was fine. It was very clean.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceMoversQuote Accuracy

    Reviewed Feb. 26, 2018

    PODS stored our pod for a year and they moved it for us. I like the fact that they drop the pod right at our front door. We booked over the phone and their reps were all helpful. The delivery of the pod right to the house really helped. They were very easy scheduling pick-ups, and drop-off at the new house and even coming back to pick up the pod again. It was really a very efficient process. The transportation costs were a little high though. I’m actually getting ready to move from another location right now. I considered having another pod delivered here at my home. I weighed out the cost and it was about four times more expensive by the time they put the transportation costs. So, I chose not to deal with PODS this time.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMovers

    Reviewed Feb. 26, 2018

    I ordered my PODS because I thought I was going to send stuff to storage. I tried booking it online but I ended up needing to call somebody. I didn't put in the number that I was supposed to put in. The rep I spoke with was great and when I figured out what I was supposed to do, I did it online then. We requested for the 16-foot container and it took so long to get it filled up that we ended up keeping it until we moved it to our new house.

    The drivers were great. One guy came by in the morning and I hadn't gotten everything in yet. He had already showed up and he was a little earlier, I didn't get enough done. He said to not worry about and to reschedule it. They were all super nice and helpful and everything was really smooth. They even got it down and got it out of my steep, snowy driveway. Also, I've used them before for a long distance move because it was a two-day drive and everything was great. I love working with them and I would highly recommend PODS.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceMovers

    Reviewed Feb. 26, 2018

    I called some companies to find pricing and PODS offered the best convenience and cost. We used them for storage during a remodel. I booked a 16-foot container and we had it stored at their facility. The size was perfect. They had a little sizing guide online that was really helpful. The container was a big rectangle and super clean, had a wooden floor, wood sides, and a plastic top, and it had a bunch of tie-down anchors to secure everything on the inside. Both drivers that came to dropped it off the first time and then dropped it off again when we were getting our stuff back were good at offloading and they were super friendly.

    I called to request a proration since we had only used the container for two days past our next billing cycle and they called back promptly the next business day and issued the credit and that was super easy. Overall, I was pleasantly surprised that they were the easiest experience for what we needed. If you're looking for a storage solution that doesn’t require having to go to a storage unit and unload and then reload, PODS is an easy way to go.

    Thanks for your vote!
    Verified purchase

    Reviewed Feb. 25, 2018

    We had water in our house, so we had to get everything out of it. We needed a storage unit to be delivered so that we could load our furniture and belongings that were still good from the flood. PODS brought a clean unit to us. It seemed like it was brand new and it didn’t leak. Everything was boxed and put in there orderly. When we got back into our house, we were able to clear our garage and we got the things out of the pod and put it into the garage so that we wouldn’t be paying the monthly fee any longer. And when we said that we were finished and needed it to be picked up, it was picked up within a couple of days. We recommended PODS to people and told them it was very convenient having the unit in my own driveway. I didn’t have to find a storage building somewhere to put my things in.

    Thanks for your vote!
    Verified purchase
    Customer ServicePriceMoversQuote AccuracyDamage

    Reviewed Feb. 25, 2018

    We were relocating to another state and we used PODS to store our belongings for the move. Our new house that was being built wasn’t ready for another six months, so we paid for six months storage for that as well. PODS was the first one that came up and we were just trying to get things going and I really didn’t even compare prices, but we were extremely satisfied with them. Everything was perfect. Nothing was destroyed, so I was extremely happy about that.

    We booked over the phone and their reps were excellent. Everyone always answered my questions when I needed them. However, the price was pretty high. At that time, that was what we needed, so we just got it done. Their drivers were excellent. They showed up when they said they would. They got lost coming to our home to deliver our pod because we were in a location that was not even on the map yet, but they called and we gave them directions. So far, everything was excellent. It was the best experience and I would highly recommend them.

    Thanks for your vote!
    Verified purchase
    MoversDamage

    Reviewed Feb. 25, 2018

    I like the type of move we were doing with PODS. We didn’t want to be pressured to move within a certain period of time like one would with U-Haul. With PODS, we could let the container sit on our yard for a little bit and that worked out really good. I booked online and it went real smooth and was very self-explanatory. I got the big one, the 16-footer. We had part of our stuff in storage and part of it was last minute move. The driver who picked up the container was a pleasure to talk to. He's a good guy. Because of the way the pods are unloaded, it's cut the yard up a little bit which is no big deal but he straightened it up. He took a rake out and fixed it. So, I thought that was cool.

    The only problem I had was that the door was broken. It didn’t work right and I had to work on it a little bit. It's got a sliding latch on it where the door wouldn’t go down far enough with the latch to go in the hole. But I saw where the hole was and I had to get a stick and shove it down and then get the latch to go in it so I could put my lock in it. It wasn’t a big deal but the door is ruggedly shaped and it started coming off the hinges too.

    But everything went really smooth. And there were a couple of things that are different than U-Haul and one of the things that I liked a lot was the pod sits on the ground and I didn’t realize how easy that made moving. I moved couches by myself and I can put long couches. I put them on rollers and rolled them out to the pod and slid them on in there. With any other kind of moving device, you have to have two people to lift it up and take it in, but with this, a dolly is all I needed. I didn’t need any help. So, that’s a big thing. There were no ramps.

    Thanks for your vote!
    Verified purchase

    Reviewed Feb. 25, 2018

    PODS was the only company that I knew that would deliver to your house and pick it up afterwards. I did everything online and it was quite easy scheduling the delivery and pickup. I got the largest container they had. Though it could've been bigger, it was more sturdy that I thought it was going to be. I got to interact with the driver that delivered it to my new location and he was a nice guy. He moved the container around and hooked it up. I was very interested and he let me take photographs. I've recommended them several times already. It's very easy and flexible to have a pod outside your house and move in at leisure, and then have it picked up and moved.

    Thanks for your vote!
    Verified purchase
    Movers

    Reviewed Feb. 25, 2018

    I found PODS on the internet and their website was easy to use and I was able to book over there. I got a good container for storage on site and both the drivers did a good job. The delivery guy was a really good guy and the guy who took the container away was nice, too. If I would do it again then I'd use PODS again. And whoever needs on-site storage should use PODS.

    Thanks for your vote!
    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 24, 2018

    PODS was the best priced moving company so I rented a storage container for our driveway for a month since we were having a renovation. I booked for a 7-foot container and the people who picked it up were great, efficient and friendly. They had phoned to let us know they were right when they said they would be and were on time. But there seemed to be lots of things they kept sending me like all the documentation. And I had a follow up with them because the pickup I had scheduled was for January 4th which was just after the holiday. I thought there might be an issue with it not being picked up in time and then I'd get charged another month, but it turned out that it wasn’t an issue for them. I'm very happy with PODS overall and I would use them again.

    Thanks for your vote!
    Verified purchase
    Customer ServicePrice

    Reviewed Feb. 24, 2018

    We obtained a pod from PODS and had it delivered to our house, and then they moved it to our new house from Indianapolis to Florida. We liked PODS' price. We booked the pod over the phone and the PODS rep was very good. We got a 16-foot pod and it was perfect. I'd recommend PODS.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Feb. 24, 2018

    We’ve used PODS for a number of years now. I booked through the phone and their reps were great. I got the largest container that they have and it looked great. The driver was wonderful. We’ve had him come to deliver for a couple of years now and he’s been great. I’d highly recommend PODS.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPrice

    Reviewed Feb. 24, 2018

    We got moving and storage services from PODS for the convenience of being able to load the units with our belongings at our leisure. I booked with them online, but there were some problems, so I had to call and talk to somebody on the phone. We ended up with two 15-foot containers, but on top of that we still had to rent a 20-foot truck since we didn't get everything into the containers. Since it would be easy to break into the sides of those containers, I wouldn't have left them outside in an area where somebody could get to them. I loaded the first pod unit by myself because I wanted to know where things were going in it. I saved all the heavy furniture for the second pod unit and I got a local mover to load it for me. The drivers who picked up and dropped off our containers were fine and they did a good job.

    The service of PODS wasn't cheap, but it was cheaper than having a moving company do the job. Yet it wasn't as cheap as doing everything ourselves with a truck, since we paid $2,500 to rent a 20-foot truck for a 500-mile move. Also, the door latches of the containers weren't quality products and I had problems with them not shutting far enough so I could get a lock in them. I had to move them up and down to get them exactly right so I could shut them. In addition, the two containers that we got, which were advertised as 8' x 16', were exactly 16' long, but they were not 8' wide. That advertised width was an exterior measurement, not an interior measurement. The interior width on both of the containers was different. One was about 7', while the other one was about 7'6".

    Thanks for your vote!
    Verified purchase
    Customer ServiceMovers

    Reviewed Feb. 23, 2018

    We were moving down to Florida, and we had to go to some place that had storage facilities. We booked PODS, and it was easy. We just went online, they called me up, the representative answered all of my questions, and everything was set up. We got the 7-foot container, and it was tilted right up. So, it was good. We had the pod delivered to our house in New Jersey. PODS took it down to St. Petersburg and they stored it for about three months before we found a place to live in. We called them up, and in a couple of days, they delivered it. The driver that delivered it was excellent. He worked with us, and asked us where we wanted it. There was a tight spot, and he was able to get it in.

    Their customer service is also good. Whenever I called up, it was answered really quick. We called them up one day, because we had to get something out of the pod, and they wanted 24 hours’ notice. So, we went up there the next day, and the pod was outside. We got our stuff, and everything was good. Everything that PODS did was really good. Our pod was coming down to Florida during the hurricane, and they kept it going into Florida because they didn’t have power, which was good, and we were able to track it after the hurricane. We were very happy with PODS, and I would recommend them.

    Thanks for your vote!
    Verified purchase
    MoversPacking

    Reviewed Feb. 23, 2018

    I had a month’s storage and drop off delivery from PODS. I needed something to be stored and moved at the same time, and PODS was a definite plus versus U-Haul wherein you have to rent the trucks and you have to look somewhere to store. PODS was much easier, just pack everything I needed in there and forget about it for that month. I started booking online and I got confused a little on the website and then I called the local people in Louisville. The rep explained the process to me and then I booked everything there. The drivers were very friendly. However, I was disappointed to see that they don’t do service to Alaska because I’m in the military and that was a big thing. If I could’ve had it in Alaska, I would’ve chosen PODS to do a move from Kentucky to Alaska. Nonetheless, I talk about PODS all the time to people when they’re moving. With PODS, everything is convenient and well-timed.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMoversDamage

    Reviewed Feb. 23, 2018

    I used PODS for the first time and I was very surprised at how efficient, courteous, and professional they were. We got two 16 x 8 x 8 containers from PODS for a move from Illinois to Florida, and they worked perfectly for what we needed to do. The containers were clean, sturdy, watertight, and secured as long as the locks were on them. They were fantastic that one could almost live in them.

    Navigating PODS' website was a piece of cake. We originally started the booking online but ended up doing it on the phone. We spoke with an excellent representative. The drivers were a bunch of great folks. They were fantastic and very down to earth guys who really made sure that they were performing their job safely and looking out for everything around the perimeter to make sure that they were not damaging any property. I'd tell others to consider PODS first and then get prices for everything else for their needs later because dollar-for-dollar, the PODS experience is probably going to be their best value.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMovers

    Reviewed Feb. 23, 2018

    I had used PODS a few years ago personally when we moved from home to home and the experience was great. It was very convenient to use PODS at that point in time. So, I used them again when our school was getting new floors and we needed storage. We have an 8,000 square foot building and I needed PODS to put everything in because we had to empty our building. I started booking online and then they called me. Apparently, there’s a different rate being an educator. So I booked everything personally with an account person at that point. Their rep was very, very nice. When I emailed him, he called me within a minute. Also, I was convinced that I only needed one container and then he said I needed two. I called later and I couldn’t get the second one in the timeframe that I really needed it. They pushed it up and it worked out fine. He was really helpful. So far, everything has been great.

    Thanks for your vote!
    Verified purchase
    Customer ServiceMovers

    Reviewed Feb. 23, 2018

    We used PODS for moving and long-term storage, and they gave me all the information I need. They helped us with the size of my container, and we got a 12 foot container and then the 16 foot the second time. They were really knowledgeable about the product. They also walked us through the whole process and how it was going to be with billing and how long it will take. The drivers were really good and nice. They called us in advance to let us know that they were coming. One of them let me videotape the drop off so I could show it to my son. I had to call back PODS about the billing because we got a secondary pod and it was charged differently because it wasn't a long-term storage and I didn't know that. The customer service was really helpful and credited our account back. PODS was great overall.

    Thanks for your vote!
    Loading more reviews...

    PODS Company Information

    Social media:
    Company Name:
    PODS Moving & Storage
    Company Type:
    Private
    Year Founded:
    1998
    Address:
    13535 Feather Sound Dr
    City:
    Clearwater
    State/Province:
    FL
    Postal Code:
    33762
    Country:
    United States
    Website:
    www.pods.com

    Media

    VIDEOS & IMAGES