
PODS Reviews
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About PODS
PODS pioneered portable moving and storage in 1998, offering a simpler and more flexible way to move for more than 25 years. Today, with over seven million moves, PODS provides residential and commercial moving and storage services in the U.S., Canada and the UK. Whether you're moving internationally or across town, PODS likely has a solution for your relocation.
- Flexible moving and storage rentals
- Affordable options
- No driving required
- Unavailable in some states
PODS Reviews
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Reviewed April 7, 2017
It was convenient to use PODS and they were consumer-friendly. They had the feature that they could drop off and pick up the pod. I went on the website and put the dates in that I wanted, the addresses and everything just worked. The container was clean and functional. It's what we needed and it served our purpose. The drivers who picked up the container were on time, courteous and helpful. It's a great service and it saved us a lot of aggravation and leg time. They did all the work for us and it was something that served our needs.
Reviewed April 6, 2017
Most of the comments online towards PODS were leaning towards the positive and there were very few negative comments that would reflect what I was going to be doing. I was gonna move from New Mexico to Illinois so I checked into PODS and other similar companies, and there's one of them that I wouldn't wanna use because they're not as solid a construction as PODS. I also drove out to the PODS location in Albuquerque and met two older gentleman who showed me everything and gave me a brief tour of the whole storage thing. I was more impressed at the caliber and the quality of employees that were working there than the facility itself. They were very professional.
So then I booked my PODS with a person on the phone. They were awesome and didn’t leave anything out. They made it extremely easy and it was overall excellent. I booked PODS for a little bit of storage before I moved, for about a month. Then I had the pods moved from New Mexico to Illinois. They were stored in Illinois for a month before they were dropped off at my home where I unpacked them. The containers were nice and clean. They don’t look like they’re going to hold a lot but boy, you can pack them.
I also met the drivers as they dropped the pods off and as they picked them up. Both were great and easy to work with. When we didn’t like the way one pod was lined up, the driver hooked it back up and moved it over, with no attitude. And they were on time. When they said they were coming within half an hour, they were there within a half an hour. But I would rate the ones in New Mexico better than the ones in Illinois. There's nothing wrong with the ones in Illinois. It's just the ones in New Mexico were a little above and beyond the call of the normal pod dropper offer. The difference between Peoria and New Mexico was the Peoria guys would call and say when they’re dropping it off and they would simply drop it off. They put it right where we set it on the driveway. The New Mexico guys would pull up and come to the door and get us to make sure they put it where we wanted it.
As for the call center, this is a very big deal: I had to call five times and change dates and times, and I have never, in my life, dealt with anybody that made that so seamlessly easy to do. It was just, “Sure, we’ll be glad to look into that for you. Yes, we’ve got availability.” And the problem, in theory, was they only deliver on certain days, which was not a big deal. As it gets busier they’ll increase the daily and it didn’t affect my schedule at all. But I was extremely impressed. I even had to add a pod and they were just very accommodating.
The price is also reasonable for what they’re doing. We moved across all those states and the bill was half of what it would cost going out there two years before if you rented a truck and drove it. So when someone I know was moving, I said, “Check into PODS. They were really easy to work with.” They said, “We don’t know how many we're going to need," and I said, “They have two sizes, depending on where you’re located. Organizing, they’re so easy to work with. It’s like talking to your neighbor.”
Reviewed April 6, 2017
My daughters wanted to get PODS because we were moving. They liked that PODS were packing boxes for us and they wanted to put the boxes in the pod. They thought that would be better for us. They scheduled it online and it was very easy. I'd recommend PODS to somebody if they were moving and wanted to just put stuff in a pod.
Reviewed April 6, 2017
PODS worked well for us. They are reasonably priced and it was easy to order from them. I booked it initially online, but when I had a question, I ended up using the Help. The representative was very helpful. The delivery and the pickup of the pod were both great. The drivers were on time, professional and did a good job. They listened to us and worked so fast. In fact, I would do it again.
Reviewed April 6, 2017
We needed a storage container and got one from PODS because of convenience. We have used storage units in the past and we found PODS to be 100% more efficient and easier all the way around. I worked with them online and it was very easy, but I also called them because I had some questions. Everybody that I'd ever spoken with at PODS was great. They were very pleasant, helpful and knowledgeable. We had the smaller 12-foot container. My husband and I were nervous to put anything super fragile in there, but it was very sufficient. We were not home when it was dropped off, but they were very timely because they called me when they were going to be there. Also, we were really early on with our contract and didn't get the money back. They called to tell me how much we were getting back and when we could expect it.
Reviewed April 5, 2017
I used PODS before when I moved down from New York to Florida and that worked very perfectly. They were easy to handle. I found them on the web and just reading through what they advertise, I found them very convenient to use. I liked the way they presented themselves and how I could approach them in terms of the data that I had to submit. It was also really easy to navigate through their webpage.
I booked their service online and it was a very easy process. I filled in the forms and automatically got a response back confirming the order. Then I got a couple of emails and a phone call later on confirming the delivery date and time. And sure enough, the driver showed up on time. I got their medium container and it was sturdy. Everything was in perfect condition. They delivered it empty and cleaned up. The only thing I had to provide was a lock for the door.
PODS did a great job. They are reliable. They deliver on time and that's the most important thing to me. I'm in a logistics company and I can tell how important it is to customers especially to have their stuff delivered clean, on time, and properly. They also picked the container up when I wanted them to. And the billing was not an issue, too. Everything went really smoothly and I can recommend this company to anybody. I have used them twice and I would use them again in the future as well if ever I would require their services again.
Reviewed April 5, 2017
I was moving to another city and PODS would move their pod to the city for me. I booked the pod online and though the process is okay, it could be more automated. I still had to talk to somebody once. The pod was the right size for my needs but it was very cheap. It was just plastic and some wood, and it caused mold to go inside of it. I had to throw certain things away because mold had set in. It was cool but if it was an all-steel storage unit, then the mold couldn't have set in. But it was a smooth transaction with the driver. He was cool. Overall, I was satisfied with the experience.
Reviewed April 5, 2017
I had heard more about PODS than any other company so I signed up with them. Their reps were very kind. When I forgot my lock, they brought it back to me when they picked up the pod. Overall, I had a very good experience with them.
Reviewed April 5, 2017
We were going to renovate a house so we were needing to store our furniture temporarily. PODS was recommended to us by the contractor that was working on the remodel. We did the booking over the phone and the experience went very well. They told us about a special that they had going at the time which we were eligible to take advantage of, and did. They were very friendly and very professional. All was fine. They delivered the two pods, initially, just as requested. They were clean and there were no issues. The gentleman was extremely nice. Then when we got ready to have them brought back, they were extremely responsive. As soon as we called, they got our pods to us. Everything was fine. And then they picked them back up just as quickly as we needed them picked up.
When I had a couple of questions on the billing, they researched what I was asking about and gave me credit for a couple of things as soon as I called them. I had a great experience with PODS. I would highly recommend them and have to a friend who sold her home very quickly. She has asked me about how the service went for me and she intends to try to use them. I would definitely use them again myself.
Reviewed April 4, 2017
I got a shipping container from PODS to use it for my move to my new house. Last time, I had to move in with my mother-in-law temporarily until we finished the renovations but that move was a pain in the butt. Last time, I literally moved everything into storage and now I'm moving everything back out. So I figured just having it in the container would make it more convenient so I opted with PODS this time. We used the largest container and it was perfect. I love the fact that it was ground level. I literally moved in and out by myself and the dolly. I could not be happier with my experience. They may be a little pricier but a lot less stressful.
The closing on my new house got delayed many times so I rescheduled the move at least four times. And they were able to accommodate me every single time and they didn't charge me anything. It's a very stressful situation moving but they made it totally worth whatever it was that I paid for. It was the best experience I've had with any company in a long time.
Reviewed April 4, 2017
We rented a storage pod from PODS and had it transported from Seattle to New York. And then, we also had the city service which is for unloading or parking the pod in Manhattan temporarily. They brought it into the city because they're not allowed to drop it off on the street like they do for a different hood. We spoke to a number of coast to coast movers and they all seemed to be a little bit sketchy except for PODS. We also went with the name recognition, the convenience, and PODS' reputability. We ended up with the smallest container because unfortunately, they only do the smallest and the largest containers for coast to coast moves. We had an absolutely pack-full. And then after our move, we got rid of about a third of the stuff that was in there.
When we signed up for the service, we had a choice to either manually sign the documents and then fax them in or sign them through the website. But on the website, we can also review all of our documentation and verify that our dates are correct. They even told us what form of payment we've agreed to and the payment dates. All of our information is on the website and is up to date. We worked with about five reps at various points as we scheduled and as our schedule became more clear for delivery. Our interactions were all very professional. They definitely knew their work and were very helpful. When we called to see if we could get a larger pod, one of them even went through and verified that we are getting the best price on the pod that we had already scheduled because they had a new promotion that was going on.
We followed up with customer service a couple of times to verify things that we were pretty sure were already set. When we scheduled our move, we didn't know what our destination was going to be at because New York apartments are on very tight timelines. We had scheduled our PODS arrival in Seattle and when we are going to have it picked up, that was going to be a week and a half after we would be in New York to choose our apartment. And then we would have to wait about five days after that to find out for sure if we actually got the apartment. Once we did know what our address was going to be, we had to call customer service and go through them to set up the delivery.
The driver who picked up our container was very punctual, both during the drop off and the pick up. Every scheduled point that the pod was supposed to be there, they were there. They called exactly within the parameters of the timeline they were supposed to to let us know that they were on their way. They showed up either early or exactly on time including the driver who dropped the pod with them on the Manhattan side. They were all very friendly, especially the ones who helped us with the unloading. They weren't allowed to physically help us with any boxes, but the one who brought it into the city for us was an incredibly pleasant and incredibly kind and genuine person. PODS took the headaches out of moving for us. It's a coast to coast move and a very daunting and challenging task. They provided a lot of peace of mind in terms of the actual logistics of the move. It's very transactional and they took care of their end of the bargain.
Reviewed April 4, 2017
PODS supplied me with the container that I needed to move in. We got a 16 footer from them although an 18 foot container would have been better, but everything went fine.
Reviewed April 4, 2017
We were moving locally and needed to store items in secure storage for a while before having them moved to our new location in a fashion where we can unload a pod at a time. PODS fit our needs. We booked four pods online and it was a very straightforward process. They were all 16-foot containers, the largest we could get. I wish they were larger but we got what we needed and we made it work. Everything stayed safe and dry and the drivers who picked up our containers were excellent. They were professional, on time, and very thorough.
Reviewed April 4, 2017
I booked for PODS' storage service and it was easy to order. Their drivers were nice, accommodating, and pleasant. I'd recommend them.
Reviewed April 3, 2017
For my storage needs, I got PODS as I had used them prior. I made my booking both online and over the phone and the process was easy. I called to confirm that everything I had done on the computer had gone through. The people were courteous, respectful and professional. I got the largest container and it was solid, clean, undamaged, and had easy access. When I got here, the container was here, and when I was gone, it disappeared accordingly. Everything was on schedule and excellent. PODS is good to go and has value for the dollar. I highly recommend them.
Reviewed April 3, 2017
I'd seen PODS around and chose them because of brand recognition. I booked the largest container they had and set it up online and it was great. It was very easy to use so I was happy with it. The next day, I got a call from them confirming when the person would be there to drop off or pick up. We weren't home when the container was delivered but it was placed exactly where we put it on the website and presumably on time. They were great.
Reviewed April 3, 2017
Using PODS gave us some flexibility because were not sure how long we were going to need to leave our stuff stored. Doing it a different way would have required renting a truck and loading it more than once, taking it to someplace, putting all the things in that permanent garage type storage place and waiting for who knows how long because we didn't know. And then turning around at the end of that waiting period and putting it all back into a different truck that we'd have to rent separately from the other one. And finally, doing it all over again to deliver it to the new house would be a big hassle.
I rented a truck and I would have paid for every day that I was loading it. But renting a pod, I'd only pay for the month, regardless of where it is, and that saved me a ton of money. I did about 90% of the work myself to load the pods. When I had things that were too big for me to manage, I got someone else and that would have been as convenient with the truck because there wouldn't be time constraints. Given the type of move we did, it was the best way we could have done it. In addition, we never got the wrong size container. I didn't know we would fill the second one full but we did and we have more. We found our relative's garage that we could store our things in for the relatively short time it was there. The driver, who picked up the first one at the point of departure and brought the second one, was clever enough to do it all in one trip.
On the other hand, when I made the appointment for the delivery of the second one, I knew that the first one was full and I was making the appointment for both things. The person that I talked to insisted that the only way they can handle the situation was to go as two separate trips and I even went so far to talk to a supervisor. To me, that was remarkably stupid because it could be done and it turned out that it was handled in one trip. They were inflexible about double-dipping and I got overcharged close to a $100 which I shouldn't pay because I'm not supposed to pay to return the empty one. It would be wonderful if I could have a small refund for the unnecessary trip but I'm not moving my breath on it.
But other than that, the local people were great and they didn't put a fight. They agreed with me that my reasoning made sense. The driver brought the empty one, put it on the ground in a different place from where I had the full one, picked up the full one and took it back to storage. The pickups were both done on the same day and the deliveries were both on the same day. There was no double dipping. Overall, the experience was a whole lot more convenient than the alternative.
Reviewed April 2, 2017
I used PODS before and I was happy. So, I used them again when I needed moving services and got a 16-foot container. But I probably should’ve gotten one a little bit bigger, though. I booked online and it's been excellent. If I had any questions, the drivers would answer them well. They sure tried to please as best they can. They were good employees and I found them to be well-mannered and courteous. It was a very comfortable experience and if I ever have to move again, I’d use PODS.
Reviewed April 2, 2017
For my moving needs, I went online to look first then I called PODS. I decided what size container I needed, they booked some dates for me, explained the payment process and what to expect. Everything fell into place as it was explained. Payments were drawn out when they were supposed to and the pods showed up and were taken when they were supposed to. I had what they consider an extended move as it was an out-of-state move.
Every single person I dealt with throughout the process was awesome especially the drivers. The people I originally spoke with were informative, and spent the time to talk to me and answer my questions. I'm right outside of the city but my address doesn't show up on the traditional GPS. It was a little bit difficult for the drivers but they made it here without any issues. They were very patient, polite and nice. The pod arrived when it was supposed to. When it was supposed to be picked up, I wasn't ready and I needed them to delay it. They were able to make that change and ultimately came and picked up the pod. It was easy overall and everything went well.
Reviewed April 2, 2017
I called PODS to book them for a move. We did the rest of the booking online and it was very easy and outstanding. They then delivered a pod and I had it for a couple of weeks. I filled it up and then they moved it from Miami to Hookstown, Florida. The whole service from start to finish was very good and I was very happy with them. Everybody was very professional and it was totally a good experience.
Reviewed April 2, 2017
We've used PODS a couple of times and we've been very satisfied. I've booked with them both online and over the phone but this time, I did it over the phone. While we were doing remodeling, we had a storage trailer and loaded things in it. They stored it for us for several months and brought it back. We met one of the drivers and he was terrific. I didn't even meet the other fellow, but certainly no issues. They put it where they said they'd put it at the right time and picked it up at the right time as well.
Reviewed April 1, 2017
I checked PODS out online for moving services and spoke to somebody over the phone. My interactions with the rep were perfect. I got the 16-foot container and it was exactly what they said. But if there was a 20-foot container, it would have been better. The driver was cordial and professional. He drove the thign like no one did and it was really interesting. He also explained everything, so it's very cool.
Reviewed April 1, 2017
I've heard a lot about PODS so I went with them. I took them for storage, kept my things for three months, and then got them delivered to a different address. I booked PODS online and called them up for confirmation of booking and the timing. I also wanted to make sure that I can leave it at storage. I got the 16-foot container and it was nice, clean, and very good. Everything was intact. Both the drivers for delivery and pickup were good and courteous. They did a good job and everything went smoothly.
Reviewed April 1, 2017
Due to their convenience and price, I ended up using PODS over other storage and moving company. Everything went fine with the pod and the representatives were very good all the way through. They had a problem when the container was first brought to the house. The pod was going to sink into the yard, but the guy from PODS had plywood that he had to put on the yard. He did it very well, backed it up twice and was very cautious. We have a difficult place to deliver, but the guy tried to get it as far up the hill as he could and as far as reasonable. So, he did a very good job.
Reviewed April 1, 2017
We live in Pennsylvania and my parents live in Albuquerque, New Mexico. My dad passed away, so when we moved everything home to Pittsburgh, we used PODS It was really convenient that everything will be delivered right to my door. I started online when I was booking, and then I had a couple of questions so I ended up speaking with a representative who did a great job. I was in Pennsylvania, and my brother and my husband were in Albuquerque so we were going back and forth. I said, “Well I can book it but I might have to cancel it depending on time.” The rep said, “Well I can wait on the phone while you give them a call.” So, I did. But because I wasn’t able to get them at that very minute, I disconnected with PODS, then they called back within five minutes and I was still talking to her so I booked it. So it was more convenient to be on the phone versus online.
We requested for the 7-foot container, and we were able to fit in a lot. In fact, we brought back more than we should have. Coming 2300 miles is a long way, but the move went very smoothly. Also, somebody called after the delivery to make sure everything went okay. We were very pleased with PODS and we would use them again.
Reviewed March 31, 2017
When I was moving across the country, I got multiple quotes from different moving companies and PODS ended up being the cheapest. I also have a family who had used them for long distance moves so I trusted them and got their 16-foot pod. Everyone I spoke with was always helpful. I met the one who dropped it off at my house in Massachusetts and also the one who picked it up and both of them were pleasant and professional. The one who placed it ended up having to go in my neighbor’s driveway 'cause mine was a hill. He was very helpful in figuring out where it could go when working with what my neighbor requested as far as where it could be.
However, PODS needs to make it more obvious what type of service they can place the crates on because in my initial interactions, I had described my yard and my driveway and they said "It shouldn't be a problem. We'll put it in your front yard." But it turned out that wasn't possible. And part of that was that they could have backed through my other neighbor's yard which he was perfectly fine with but because it was supposed to snow, they wouldn't put it on the ground and they didn't make that clear. So then the first time they showed up to drop it off they actually couldn't. They had to leave and come back the next day. But, overall it went well. It's been a satisfactory experience.
Reviewed March 31, 2017
My ex-husband passed away and I needed to get a POD to store his stuff. I went with PODS for the convenience and booked a container that's smaller than the biggest online. It was easy and their website is user-friendly. The guy who dropped the container off was really nice and they were to pick it up December, but they were already booked so they came the first time they could in January. Their customer service was great and they didn’t have to prorate the month for me but they did. They actually reimbursed me. They were really good and I'd highly recommend them. Especially for what I had to use the POD for, having them to be very kind about everything was a good experience.
Reviewed March 30, 2017
I moved to California from North Carolina and then in December, moved from California back to North Carolina. I went with PODS for moving and storage for the price and convenience. I tried to book online, but since it was long distance, I had to call which I prefer to do. Every single time I talked to the representative, it was wonderful. They were all amazing including the driver.
Reviewed March 30, 2017
I got from PODS a couple storage units for moving. I was moving houses, so it was nice because they dropped it off. I loaded the container then they took it away and brought it to the new house for me. The driver was very good and helpful. He kept me in touch the whole time. He called when he had picked up the pod and when he was on his way back to his storage yard.
Reviewed March 29, 2017
We moved from Cincinnati, Ohio and we had our things stored in the pod for a period of time. Then we had it delivered down to Fort Myers Beach, Florida. We knew that we were in a period where we needed to be out of the house soon, but we weren't ready to move in because at that time, we haven't found a place yet. So, we thought it would be a good and convenient idea to get PODS. Booking with them was easy to do and everyone has been very helpful. Their drivers were excellent. They took very good care and explained everything, made sure to watch that they didn't do anything to the yard and that they were parked exactly where they were supposed to be. They were very polite. We had a very good experience and we were happy. In fact, we'd do it again if we ever moved and we would recommend it.
Reviewed March 29, 2017
I had a brother who moved two years back and he had a positive experience with PODS and I asked him about it. So I went ahead and gave it a shot and it worked out pretty nicely for me. I originally went online, but there was a notice on there that said if you're moving over 50 miles then you can call. So I ended up calling someone over the phone and he walked me through the process and set the order online. I got them to deliver their largest container to my residence and it was perfect and exactly what I was looking for. I loaded it up myself and then they dropped it off at the new residence. And after that, they just picked up a couple of days after I had it unloaded.
I was home when the first driver came and dropped off the POD and I had to clear up some parking spots for him because it was a crowded apartment at the time. It’s a tight fit but he helped move everything and did a great job. With the pickup, though, I never met the person. I had a time scheduled and the next thing I know I went outside a few hours later and the POD was gone. Everything seems pretty well organized. PODS is a great company and I'll use them again if I move.
Reviewed March 28, 2017
We rented multiple units for a large job and from booking, drop off scheduling through to final pick up we had nothing but a positive wonderful experience.
Reviewed March 28, 2017
I had PODS deliver a container to my house in Memphis, Tennessee. Then, after I filled it up, they came and picked it up, and then they took it about 189 miles away to the house I just bought in Sewanee, Tennessee. I had used PODS twice before. I brought a PODS over from California to my house in Memphis about four and a half years ago. Then, after that, a friend of mine sent me some more things over with a smaller PODS from California. So, this is the third time I've done business with PODS.
I usually book my PODS over the phone. But the first time I did it, I went to the storage place in Carlsbad, California. I like doing business with PODS. Whenever I book over the phone, it's very easy with the reps. They seem to be knowledgeable, have all the information, and understand what I need to do. The drivers who have come out and delivered the PODS and picked it up have been some of the best people that I've dealt with in recent years. They're wonderful people and very professional. However the company I used to load the PODS in Memphis were absolutely awful and tore things up. It's one of the three companies that were listed on the PODS website.
The guy did not know how to pack and ruined two of my best pieces of furniture. I paid these loaders $600 to load the PODS, and it's going to cost me at least $1,000 to get my stuff fixed. They ripped a chair that I just had covered for $500, and now I'm going to have to get it covered again. So, that was disgusting. I've called them up and told them and they told me, "**, lady. There ain't nothing we can do about it." The way the girl talked to me, it gave me the impression that that was usual for them. She didn't say, "Oh, I'm so sorry" or that the contract says this or that. Instead, it was like, "Well, that's what you got. That's what you paid for. It's in the fine print." Nobody else should be taken advantage of, especially older people. They don't need that kind of doubletalk.
I'm still unpacking, but I'm going to write a letter to PODS to complain and tell them that the next time I try to rent a PODS, which will be within another couple of years, I won't use PODS if those people are still advertising there. I love PODS and I've had such good experiences with them, but I won't do business with a company that's encouraging customers to do business with those people.
The containers are fine and in good shape. They're not dirty and they don't smell. And what PODS advertises is what they would do for you. I've seen their ads on television and that's exactly what you'd get -- good people and service. But they recommended three companies on their website and it made the impression that they were saying to people that these are loaders that you can use, as if they're pretty good. They don't need to advertise those guys and they need to take those advertisements down. I could've gotten people off the street instead, like I usually did, and had them load my things. In California, I had this Mexican dude do the loading for me one time. He needs to be working for PODS. He was incredible. He knew how to load, knew exactly what he was doing, and was very good.
I live out in the middle of the woods and one of the PODS guys really loved being out in the woods like that. They had good attitude, were in a good mood, and answered any questions. They have given me suggestions on how to load the pod. They're hard workers and I hope PODS pays them well. The PODS guys down in Chattanooga were absolutely perfect. A new guy came to pick up the PODS after I cleaned it out and he did a wonderful job, too. I would definitely recommend PODS to a friend.
Reviewed March 27, 2017
My husband and I moved from Maryland to North Carolina. I heard a lot of good things about PODS, so I thought sounds good. Worst experience of my life. Every time I turned around they were cleaning out my bank account for different charges. Then I had to use two pods because everything would not fit into one pod as I was told. The first pod that was delivered everything in the pod shifted. Most of my furniture was broken or smashed. I was told by a manager that the pods are moved on a level surface. Bull! Then how did my stuff get broken. Now we have the second pod and we can't get it open. We are going to be charged $75 to open their defective equipment! We would have been better off going with a traditional mover. We did not save any money using this company and now we have to replace broken furniture. Never again!
Betty, I am very sorry to hear about your troubles. Please send me a private message with your customer ID so that I can look into this immediately.
Reviewed March 27, 2017
When you contract with PODS you are told you can schedule pickup of your pod by calling 5 days in advance. Don't believe it. They took 11 days to pick up our pod. They did not return calls and refused to give me contact info for the local agent handling our move. I could only speak with their customer service call center which is a joke. They finally told me if I wanted to pay an extra $100 they could pick up my pod earlier. I guess money can open up a spot. I would never use them again. I could hire a moving service cheaper than what this move cost me.
Linda, I am very concerned about the issue that you experienced. Please send me a private message with your customer ID so that I can look into this.
Reviewed March 27, 2017
I needed storage because I was building a new home and I sold off my old home, so I need to store my residence. I chose PODS among others because I knew that I could put everything in there and then upon completion of my house they will deliver everything I had inside to my residence. It makes a lot easier than you hauling and storing it.
When I booked, I called PODS over the phone and I had a good interaction with them. I needed two 8 x 16 containers as I did a whole residence. The driver who came to pick up my container was a very nice gentleman. The only hiccup I had was when I scheduled my pickup, they only scheduled it for one POD. So they picked up one and had to come another day for the second. It was not a big deal to me and the guy apologized. When I needed to get paperwork out of the POD, I contacted PODS customer service. I told them what I needed to get into the POD. They told me where to go, and that it would be waiting for me and it was. I had my name clearly written on it. It was outside where they said it would be. I went in and got my paperwork, locked it back up and they put it back inside where it came from. That was a very pleasant experience as well. I had no issues. I'd definitely recommend PODS and I was very pleased.
Reviewed March 27, 2017
$250/mo per pod. Too costly! Went to wrong address to deliver. Office apology but omg they had a way to reach Me. Had stg with them several years. Security great. Your own lock. Would use again after checking prices of other storage only.
Reviewed March 26, 2017
We were moving so we rented one of the pods. Their name was familiar and we liked that they'd drop the pod off and store it for us until we were ready to move into our new home. My husband booked it and said it was easy. We got the 16-foot pod and it was perfect. It was very clean and I was surprised that they have a rack inside for the clothes. That was a really nice feature. It saved us from having to pack clothes and it was awesome. It was also sturdy enough that everything held together. It's just when it was empty it looks a little wobbly.
The driver was very friendly. He answered any questions we had. We were curious about the storage facility and we also asked how long it took them to get there,. Both drivers were very engaging. Everything went exactly as they said when they scheduled. They were on time, and would arrive within the time frame. I'd recommend them to anyone. They're great.
Reviewed March 26, 2017
We were moving some of our furniture down to Florida from New York and the price of the truck was prohibitive, so we went with PODS. We got the biggest container they had and it was right for what we needed. The drivers that picked up my container were really good and they went out of their way to take care of me. The only problem I had was with the door. It just didn't seem to close properly. The driver said that they didn't have problems with them like that. But that needs to be addressed because it took me forever to try and get that door open. I even had everything back from the door with straps in order to keep it away from the door and that nothing slipped up, which it didn't. That was frustrating, especially when you did not unload it all at one time. We couldn't get it back down in order to leave the stuff in overnight. It was a mess. But other than that, we're fine.
Reviewed March 25, 2017
Our facility had used PODS probably six or seven years ago. So I knew that they were a resource already. So when this unit opened up, I reached out to see if they could be a resource again for us and they donated the pod for us. We needed storage services for our holiday donations, to keep them safe and dry until Christmas. We had it delivered three weeks ahead of time and that's where all of our donations went. Our holidays wouldn't have been able to run smoothly without it, or we would’ve had to dig into other moneys to pay for it. It helped out in a lot of different ways.
The person I spoke with but they were knowledgeable and friendly. She wasn't able to give permission right away, but we opened up an email communication link from there. And then she connected with the district manager who's able to give the permission for this year, then we stayed connected from there. Every step of the way was easy. And I liked the way that they send an email right before and then they call. Everything's clear with what was happening with the timelines. I look forward to using them next year, whether I have to pay or not.
Reviewed March 25, 2017
I've used PODS the last time I moved, so I decided to use them again. I had them deliver two containers and then had them moved and shipped in long distance and then re-deliver them. I initially booked them online, and they were good because they had good estimating tools. Plus, their website is very helpful and easy to use. However, I needed to make some changes, so I ended up calling and speaking to customer service reps, and they were very good and helpful. The drivers were courteous, on time and careful. I've recommended them and my brother used them as well since we had a good experience.
Reviewed March 24, 2017
We needed storage and moving and a friend of ours used Rat Pack but they had a bad experience. We knew we wanted to declutter our house before we put our house in the market so we knew we needed a temporary storage solution. We didn't want to pack the car up and take it off to one of those storage units so we decided on using the PODS. I booked online and this was very simple and seamless. I called once to confirm the drop-off but all my questions were answered online. Websites should definitely be intuitive enough so that I don't have to interact with a person. Not that I’m anti-social, but if I go to a website, I want to be able to accomplish everything on it and not have to call a phone number and get help.
I requested the largest container that they had and it definitely suited our needs. However, the unit itself seemed rickety. It was made out of wood and I was disappointed to see that it had plywood floors. Also, the roof was like translucent plastic that I thought would probably leak, so I was a little bit concerned with water getting inside of it. Overall, it didn't seem to be as rugged as I expected it to be. The driver who dropped the container off initially was very pleasant and accommodating. He wanted to know where we wanted it placed and I asked him to move it over a little bit more than what he was initially going to do, and he told me that he had some restrictions with the tree that we had in place, but he was able to put it where we wanted it.
The moving experience was a little bit confusing because we had to call in to have them deliver our pod to a different address. I was hoping that I could just plug in my new address on the website and they would deliver on the scheduled date, but we had to call in and verify our address. Perhaps they didn't want anybody to just go in and steal our pod or have it delivered to another address. So, that was a little bit clunky but the container was able to get to our house on time and as expected.
Reviewed March 24, 2017
PODS moved a storage onto our property, left it with us for several months and stored some things in it while we did a remodel. Their staff was always very helpful and courteous. They always came when they said they were coming and when there was any problem at all, they let me know. They were very thorough and did a great job. It was a great experience and I would gladly do it again.
Reviewed March 24, 2017
I got PODS for storage because I could keep the container in the driveway. I booked a 16-foot one online and the process was very easy. I'd use them again.
Reviewed March 23, 2017
I relocated from one state to the other, so I booked with PODS online and they called me over the phone. The website had a lot of details and information on there, and the reps on the phone were very courteous, polite and informative. I went with a seven by ten and it was clean when it got here. They were efficient and on time. Also, the driver was excellent. He was very helpful, and he explained how to pack the pod, as well as how to ensure that my belongings did not get damaged. I didn't see any of my belongings broken but for the small pod, they should put in more hooks or bungee cords because they didn't have enough hooks. However, if I had to do it all over again, I would still do PODS. The idea of having to move on my own, rent the truck, pack the truck up and drive it across state is not appealing at all. I had an excellent experience, and I've suggest that a friend use them.
Reviewed March 23, 2017
I used PODS when I moved from one house to another out here in Pennsylvania. When we were moving some of my mother-in-law's furniture and stuff up here, I called PODS and tried to find out how much it was going to cost to rent a pod that could carry a one room size stuff. The rep was nice and he answered all my questions.
The driver that brought the pod in for the first time had a piece of equipment on his truck that he needed to lift up cable and wiring over our driveway so they would not be hit. He was very careful with that and he was very professional. He made it plenty of room so that he could operate his own equipment and get the pod in the spot that we wanted it. He also showed me different features in the pod. Then they offered blankets and protective covers. But we didn't need them at the time because a lot of what we brought back were boxes and six pieces of furniture.
We also ordered a padlock which they brought and opened up for us. They made sure it would work, which it did. The container we got was clean and had plenty of room. I let PODS know when to pick the furniture up and they would call, text and used everything they could to let us know the time when things were going to be done. They delivered it when they said they would and set it up for me right where I wanted it. All in all, I was very pleased with the service and I would highly recommend it.
Reviewed March 22, 2017
I went online and found PODS. Then I went through all the information that was on the internet and compared that with another company that also offered the same type of thing, but felt that PODS had a better set up. They were a little higher price-wise, but I felt that I would get a better service. I booked first via online and then I talked to people, which went fine.
My only complaint was the day of the delivery at my new residence became complicated because I did not get any confirmation the night before. I didn't know when I was getting my delivery and it was a very harassing situation of not knowing what was going on with PODS on the morning that I was supposed to have my delivery. And whoever I talked to, had no idea where my pod was. I only found out 20 minutes before the truck arrived. That was the only time I heard from anybody on PODS. Nothing the day before like you normally get with the pickup and delivery. That was unsettling and I was unhappy.
I tried to contact PODS but it was after hours and I don't get any order. So I had to wait until whatever time they opened on the East Coast to even start to get an answer. Their communication is an area that needs to be corrected. But other than that, PODS did fine. Loading my pod went well, and the drivers who picked up the container were very good, personable and courteous.
Reviewed March 22, 2017
I needed storage and PODS delivered to the location to load and unload so I went with them. I booked the pod both over the phone and online and the process was easy and user-friendly. Their drivers were very accommodating. In fact, I had a pod that I wanted out of my driveway sooner than I had scheduled. The driver ended up having a few extra minutes and squeezed it in and did me a huge favor.
Reviewed March 22, 2017
I had heard good things about PODS and everybody was pleased with them. I used them for both moving and storage and my experience worked out very well. Their representatives were polite and were always friendly and prompt to give an answer. Everything was perfect online as well. I was satisfied and I would use PODS again.
Reviewed March 21, 2017
I was having my day care remodeled and I had to move all the stuff out of the day care and put it in the storage. I booked with PODS over the phone and the sales reps were very helpful. My wife was there during pickup and she was impressed with how the driver came out and got the container. It was a great experience and if something ever happens again, I would definitely call them.
Reviewed March 21, 2017
I had a great experience with PODS. I had the PODS and took it away, and then brought it back. I used them in Boston when I was moving furniture out of a home I own there and needed the PODS for my hotel to store extra furniture for about three to five months. I booked the PODS online and the follow-up call was great. I had a lot of conversations with the reps over the phone. They called me because I was at the hotel and they wanted to know what parking lot I wanted. I requested the biggest container that they had, and it was the correct size, very secure and spotless. The only thing was that at night there were no lights in it. But the roof is very translucent, so it wasn't bad.
The delivery of the PODS was excellent and the drivers were great. They were prompt, polite, and well-dressed. I'm in the construction business and I meet some people that aren't well-shaved, but these guys were excellent. They didn't have a bunch of tattoos and were not scary-looking. They put the container where I wanted it. I deal with construction all the time and I've dealt with open-top containers and roll-offs. They were very professional, clean, and on time.
Reviewed March 20, 2017
I had a full positive experience with PODS and would recommend them.
Reviewed March 20, 2017
I needed storage and I booked a PODS online. It worked fine and it arrived promptly. I liked the way they offloaded and put it back on again. It stayed in the driveway and it worked really well.
Reviewed March 20, 2017
I needed moving and storage services and used PODS because of the convenience of it. Overall, my online booking experience was very easy. Initially I scheduled online, but had some adjustments I needed to make for timing so I spoke to somebody on the phone as well. The POD was very clean but it could have used a few more hooks for securing stuff. I had my own bungee straps but there weren’t many eye hooks to connect with. The drivers were all very pleasant on the telephone.
At one time, I needed to get into my storage unit and one downside was that they weren’t open on a Saturday so that made it a little more difficult. Also, I understood it to be climate-controlled but when I took my upholstered furniture out, it was musty. There must have been too much humidity in the facility so I had to get my furniture treated for mustiness. Other than those, the moving of my stuff was seamless.
Reviewed March 19, 2017
I have used PODS in January and now it's my daughter who's moving. So, we're using them again and I started having this whole issue with the link but it's being taken care of right now. I normally book PODS over the phone and their customer service has been incredibly helpful. What happens is once I book a pod, I have a certain time limit to accept the terms online. If I don't do that then it puts my reservation at risk and I have to do it all over again if my spot isn't saved.
Today, I kept getting their automated message and I've been having problems getting into my account on the website. When the email message comes up and I follow the link to it, it won't log me in. I had to go in and accept the terms so I opened it up independent of the link. I used my customer and PIN number and it allowed me to go in. I did that this afternoon at about 2PM because I had access to a computer where I could sit down and do it properly. I've been trying to confirm and make sure that everything is okay. I requested the small one and that was the right size for us. I recommend that other people move this way.
Reviewed March 19, 2017
PODS is more convenient and economical for me. I booked online and it was very easy. I did long-term storage with them and I'm still with them every month. I also did a one-month on top of the long-term for a local move. I intend to do a long move but I don't know when that's going to happen so I sold the house and put the majority of my stuff in one of the storage places and then I use what I was gonna be using to live with in an apartment in the short term. For the long-term one, I requested the largest one that they have, the 16-footer. Then for the short-term one, it was the 12-footer. The 16-foot one was perfect with no issues at all. The 12-foot one had oil stains at the bottom of the container and I made PODS aware of it so that they wouldn't think that I did it. Other than that, I'm very satisfied with my experience with them.
Reviewed March 18, 2017
When I called PODS, they were friendly and courteous. They did great. I would recommend them.
Reviewed March 18, 2017
I got PODS' service for temporary storage. They were perfect. They're more flexible and their way of doing things fit my needs and the other possible similar companies where I live didn't work out the way PODS did things. I booked the 8x12 container over the phone and it was a good size. The representatives were real helpful, knowledgeable, and efficient. They didn't have to leave me hanging there while they go ask somebody what to do. The guy who worked there moved quick and easy. They delivered the pod to my property and I had it for six months. It wasn't gonna be moved and we didn't intend to have it hauled out fully loaded. So, we didn't have them come pick it up and haul it out for storage. We just rented it, put stuff in it and take it all out, sent it back empty.
The process of them picking it up went smooth. They did a great job and the driver handled the thing like a pro. He's a friendly guy, did a nice job, and didn't destroy the property. It was a neat, interesting process. PODS is booming all over the place and so they'd do great if they had a warehouse right up here and filled it up with all their pods. They only have a warehouse up in Montgomery County and in Humble, Texas but that's 20 miles from where I am.
Reviewed March 18, 2017
PODS is effective and easy to use. I have used their cross-country pod service. I ordered an 8x16 single pod and stored it with them for a couple of months and moved it from Colorado to North Carolina. The cost I'd spend with PODS is the same with a U-Haul and then I'd have to drive it and pay gas for as well so I chose PODS. I booked online and then confirmed it over the phone and the experience was seamless. Their reps were good, not rude and they answered all my questions. Their drivers were professional. The one that picked it up when it was empty was super cool. The day they brought the container, they informed me. It was a little bit different from what I was told originally but no big deal because everything worked out. However, I had a hard time with all the things shifting on transport. When it got here, it fell against the door. It looked like I'd never get the door opened.
Reviewed March 17, 2017
I had a pod moved from Virginia to Mas and a storage from PODS, and the size of the units were perfect. Everything worked fine, and it was a very positive experience. I recommend them.
Reviewed March 17, 2017
I needed on-site storage, and am familiar with PODS. I see them on the road all the time. I had a unit delivered on-site. I used it for a month. I booked it over the phone through Jacksonville and as best as I remember, the rep that I spoke with was okay. I got the 16-foot container. However, I needed something bigger. The hurricane blew my utility shed apart, and I had more stuff in my utility shed than the pod would hold, but I made it work. Also, the pod was on flat ground and was sturdy. We didn't have a problem. The driver that delivered the container put some blocking under it and drove off. Then he came back and picked it up. It was a different truck was his only complaint because it was harder to get it into where he needed to be, but he made it work, too. If I needed another storage container, I'll give PODS a holler.
Reviewed March 16, 2017
We sold our home so we had to put our belongings of 46 years in a pod and moved it to their storage facility until the new home finished approximately, three months later. And then, they brought it out to the new house. I read a little bit about the PODS and they did the storage that I wanted. I heard other good things from Facebook as well. I called for a quote and they were great on the phone. Also, we got a discount for using PODS through the same real estate company that we use to sell our home. I booked online and then I called up to finish it over the phone. When I had it done in auto pay, everything was perfect. They always sent me a reminder that it was coming out. The last payment came out and I've had no problems ever since.
Everything that we picked was perfect. I never had to change anything. I called in, we set it up and I got the figures. Before October I called them. The representative was great to me on the phone. We got everything handled. We did the delivery date, the pickup date and the duration. They gave me all the information about how much it would cost and I asked them questions. There should be a week's notice if they could deliver. Also, if I've already paid for the month, they don't prorate the month with the storage. But everything that they took care of was fine.
We got the 12 by 8 pod that was wide enough to handle three to four-bedroom house. It was a big grayish square container with a slide up door. Everything was clean when they delivered it. They asked in the contract that we sweep it out and clean it when we leave, which we did. They delivered it exactly how I wanted it and facing the garage. We bought a lock from them that went over because we were going to store it in their facility. We kept it out in front of the house for about five days and have them pick it up and take it to their storage area.
It was really interesting how they came and picked it up. I watched the driver that picked it up. I saw him drop it at the new house, how they moved all the things. He was very informative. He told me that he moved it out of the way from the curb because if it was a rainy season or we were having a lot of rain and the water comes down the gutter, it could go into the container and ruin our furniture. So he came, went inside and checked with us if everything was out. We took our lock off of it, he packed it up and took it away. The three drivers that we saw were very nice.
Reviewed March 16, 2017
We really appreciated PODS' service. We just had the pod delivered, taken down the road and delivered to the second site and picked up. I booked over the phone, and I had a very pleasant interaction with their representatives. I gave them dates. They checked on fulfillment and we're able to book the dates that I requested. I got an 18-foot container, and it is perfect for the function that I needed it for. The drivers on both ends were very personable, very professional and did an excellent job. I'm very satisfied.
Reviewed March 16, 2017
I needed to have a storage to clear out storage buildings and make room so that I could go through stuff and load as I went through it and get rid of what I needed to because the house was so full. We've been there 17 years, that without PODS, I didn't have enough room to move stuff around to go through what I didn't want to bring. I booked PODS over the phone and it was exceptionally easy. They answered all my questions, and all the people who took the information got it done. They scheduled everything like I wanted it and I got call reminders.
I got one of the pods to keep at the house for 30 days load while we were moving. The one that delivered it asked me where I needed it, explained to me what he had to do, how much room he had to have for everything and asked me where I want it. I was gonna do storage but then I ended up not needing it, so I just have them bring it directly to the new house. They came and picked it up from the other house then brought it to this one. During delivery, one of the men asked me where I wanted it and he put it right there. They delivered it to the driveway and I unloaded it.
As far as getting it done, I finished it that one afternoon or morning and they picked it up the next morning. It was really fast and efficient. The convenience was fabulous. It would have been nearly impossible to do the move without it and I could do a little this week and next because I can keep it for 30 days. It was great and I would use PODS again.
Reviewed March 15, 2017
I got estimates from them and another place. PODS rep was very friendly and very pushy about how I should definitely move on making the reservation and how he'd need my card number but the card wouldn't be charged for the reservation. He went on for some time about how PODS was better than any competitor and that I should make a reservation because prices would go up soon due to more people moving. The estimates and reviews from customers of PODS and the other company were similar. The PODs rep who was so friendly and pushy, however, was not clear about how PODS will charge the card I use to make a reservation 5 business days ahead of when their PODS even arrive for loading if it's a long distance move.
It was a very unpleasant surprise to find a 500 USD charge on my checking account for a service that hadn't even taken place--particularly when their customer rep I spoke with setting this service up explained I could cancel up 24 hours before the PODS arrived. I immediately canceled and went with the other company as it also has high reviews and doesn't charge until their Pods are picked up. I found PODS to be misleading and unprofessional in explaining how their billing works. I'm going with company that charges the same and that is more upfront and transparent about how their billing process works.
Rebecca, I apologize for the billing issues that you experienced. Please feel free to send me a private message if there is anything that I can do to help. If you have any questions at all, don't hesitate to ask. Once again, I am very sorry for your troubles. Best of luck with your move!
Reviewed March 15, 2017
We moved out of our house into a rental while we were re-doing the older home that we bought. We used PODS to store our stuff and got two 10 x 10 storage units. I like the fact that we had several days to move into it, tidy things up and make sure they were really well padded and secure. And, it was the same when we finally had it delivered. We could go at our pace. The drivers were great, very friendly and nice. It was a positive experience. I would recommend PODS to somebody who needs to do it the way we did. I would use them again if I plan on moving again.
Reviewed March 15, 2017
We moved from Massachusetts to Kansas and used PODS because of the price point and on the web, their product was really good looking. And when we finally got the pod in person, it was as good as it seemed on the website. I booked on the phone and we got just about everything in the pod though it would have been better if the pod was a bit bigger.
The drivers who picked up and delivered the container were great. They put the rigger where we wanted it and were very careful about the lawn. And the pickup driver, especially, put down some plywood sheets so he wouldn't put an impression in the lawn with the entry. I was impressed with both ways. They did an excellent job. I've told everybody I know that's moving to do it with PODS. It could be the easiest thing I've ever done. It was excellent from beginning to end.
Reviewed March 15, 2017
I used PODS for moving and storage. It was very easy to book them over the phone. I had the 16 feet container which is enough for my needs and the drivers were all very friendly. They all called ahead and did the drop. Then follow-up interaction with the customer service was all good. Overall, everything has been very easy, hassle-free, and I'd use them again.
Reviewed March 15, 2017
We researched and saw a pod and it fit for us. We booked it over the phone and had no problems. We ordered the largest. My wife kept telling me we could have used a lot larger one, but we made it do since they said that was the biggest they had. They brought the pod up in the way they said they will. The delivery driver was very friendly, and very cordial. The insulation where the door goes up and down fell apart, though, when we had it for about 6 months. It kept falling down in the driveway. Finally, when we took everything out, we just threw it inside the pod. But other than that, the pod didn't leak. It met our needs.
Reviewed March 14, 2017
I was selling a house and needed to de-clutter, so I ordered up a pod to put all the stuff in it. I talked to various people and thought I got a better vibe out of the PODS rep that was helping me. He was very polite and accommodating. The container I received was clean and in good shape, and they placed it in a reasonable spot on my driveway, where it was easy to load and unload.
Reviewed March 14, 2017
I've seen PODS on people's driveways and they were the only name that came to mind when I needed storage services. I booked with them over the phone and talking with their reps was perfect. I got the larger container from them. During the process, the company made a mistake and loaded my container on the wrong side because the door was going to be in the wrong direction. The guy realized that it was their mistake. He went down the street, dropped it and came back in order to be able to get it onto the right side of his cab in order to be able to drop it on the right side from my house.
I also called their customer service once since I couldn't get into the lock. It was frozen because of the temperatures inside and the guy I spoke with on the phone was very helpful and made a very good suggestion. I followed that through and I was able to get it unlocked. PODS made my move so much easier. It was the perfect solution to decluttering my house and for storage prior to moving. I would use them again.
Reviewed March 14, 2017
We were moving and we had read off on one or more reviews and PODS came out good so we chose them. My husband did the booking over the phone and it went great. Everybody was courteous the pod was actually perfect. The drivers were really good. The ones that dropped it off were prompt. They called us before they came and they called us to let us know when they were picking them up. They were awesome and I would definitely recommend them.
Reviewed March 14, 2017
We got assistance with moving from PODS a couple of months ago. When we were moving, they were one of the first companies that I found. I reached out for a quote, and PODS got back to me sooner than some of the other companies. It was fine with the rep. I booked my PODS, which was the middle-size, 12-foot container, over the phone. We could've used the next size up, but we were able to make everything fit in the middle-size container that we needed to.
Everything went fine with the driver. Communication was fine. He called beforehand to set up times. The only negative that I did have was I stated before the pickup day that our things needed to be picked up that morning because we had closed on the sale of the house that day and we had moved out, and the new couple was moving in, and we needed to get the things out of the driveway. But they picked these up after the time frame that I had given them. They just said that the time window for pickup was in two-hour or four-hour time periods. Nevertheless, it went great with PODS overall.
Reviewed March 13, 2017
I sold my house, bought a new one and moved across town. I booked with PODS online and availed of three of their biggest pods which were 16x20 for moving. I connected with a company to help me do the heavy lifting and packing, and I couldn’t have been happier with the whole thing. Overall, I was completely pleased with PODS on all categories. They did everything I needed and beyond. I've moved way too much in my lifetime and PODS was really good. They have my highest recommendation.
Reviewed March 13, 2017
PODS gave us a reasonable price. We had a storage unit from PODS moved onto our property that was destroyed by fire. We filled it up and we moved in a rental home. And then we kept the unit there for a while just to store items until we were able to get it cleaned out. My first phone call with the PODS rep was a really good experience and they had what we needed. Also, they talked me through on what size of container would be good for us. We told them that if we needed anything bigger, we would call back and get another one at that time. In addition, the drivers were excellent. It was a totally good experience all the way around.
Reviewed March 13, 2017
I've used PODS a couple of times. Once when one of the bathrooms flooded and I had to empty a bedroom. I put it in a pod until I had my repairs done. One of the other times is that my father-in-law was in the house and he had an accident. I had to empty that room and tear the floor up too. So, I had to use a pod for storage. I book with them online or over the phone. Sometimes there's a glitch online, so I just back it up through the phone.
Reviewed March 13, 2017
I had PODS deliver a pod to my home in Santa Fe, New Mexico and then take it to my winter home in St. Petersburg, Florida. Everything worked very well. My daughter had used it also very successfully before. I booked over the phone and was treated very well. Everything was explained so I understood it fine. I got the smallest pod and my neighbor and I loaded four chairs and a bunch of household goods in it and my daughter and son-in-law helped me unload it. Every driver I had was really wonderful and the pod got there on time. It was a great experience. I would do it again with PODS and would tell other people to do it that way.
Reviewed March 12, 2017
We went with PODS for moving and storage because of convenience. We were moving from Southern California to Nashville and we got the small, 7x7 container. We were selling the house and wanted to take a lot of stuff out to make it look more spacious because we lived in it for a long time. That’s why we went with the smaller pod and t was perfect for what we needed it for. As far as having our things delivered and dropped off, I did it over the phone. And managing the account online was fine. I had some billing issues but we were able to take care of that easily. My interaction with the carrier driver was very good. Their staff came on time, picked up our things and took them in. Then, we sold the house and moved to Nashville, so they transported everything to Nashville, and we were able to get it locally here. Everything was good and on time when I requested it.
Reviewed March 12, 2017
Using PODS for storage was convenient. I booked by the phone because I’d rather talk to someone than rely on the computer, and the reps I spoke to were outstanding. I got the 16 and the 7-foot containers and they were good. The driver who delivered the first one noticed that it was leaking, and with no hassle and no issue, took it back and got a brand new one. So it was nice to see some quality control in today’s day and age. The driver who picked it up was also awesome. PODS was outstanding.
Reviewed March 12, 2017
We moved from one state to another and when you're doing a large move like that, it can get really expensive. I thought PODS was less expensive and their customer service was really good. We were selling our house and buying a house so we had to constantly keep changing dates, calling them and putting things on hold in terms of when we were gonna have our pods picked up and delivered to our new house. It was complex but they were really very receptive to us on both ends. We were dealing with the main number, the 800 number and the local office where were moving and everybody that we dealt with was so nice and helpful.
The only thing that I didn't really like was that when you go on their website and you take a look at their invoicing, that was a little confusing. It took me a long time to decipher it because every time that they called, they generated an invoice and there were so many times. It was hard to follow because it was complicated. It would be not only the monthly rent but also had to do with the moving charge as well. We wanted to make sure that we were settled with our account. But PODS was really great and it all worked out.
Even the contractors they deal with that actually do moving were also really good. We hired one of their contractors because we needed help with the second pod because of the delicate pieces of furniture we have and we were moving a piano up the stairs. Everybody from their sales to their customer service to the people doing the deliveries and the people that I communicated with to coordinate and to be constantly canceling and rescheduling, were always very pleasant and accommodating. I would definitely recommend them. They're the people to use when you're moving, especially when you're moving a lot of stuff.
Reviewed March 12, 2017
My need for PODS was for storage. I booked my pods online and that was very easy. At first, I tried from a mobile and had some difficulties. But when I connected with my laptop computer, everything went fine. Also, the container was in our driveway so everything worked out.
Reviewed March 11, 2017
I was remodelling the house so I had to take all the furniture out and didn’t want to take it down to a storage locker kind of place. It made more sense to store on the property but I didn’t have the room in the garage for it. So the pod made sense. I checked and saw that PODS was the only one that offered a delivery of a storage container that could stay on the property for the amount of time that I needed it and then come and pick it up when I was done.
However, booking with them online was really user unfriendly. I was doing it on my smartphone rather than on my computer. It might have been a lot easier on my computer but on the phone, it was terrible. It was really hard to determine whether or not they cover my area and when the dates were available. It was very convoluted. So I went to the customer service phone line which was much easier. And the lady on the phone was fantastic. She was so helpful when I did the order.
I got a 16-foot container and the size was perfect, but it wasn’t exactly waterproof. It was right in the middle of the worst storms we were getting and there was a little bit of a leak. But both the delivery and the pickup guys were great. I would definitely use PODS again if I have the same kind of situation. I would also refer them to people because it's inexpensive, too. I love it.
Reviewed March 11, 2017
When we were moving in town, we weren’t sure of the exact dates and so we didn’t want to be held down with a truck. PODS was easy to use and they had flexible time. I had a pleasant experience booking online. The website was easy to navigate and booking was a lot easier than I thought. I was very satisfied. The drivers were very helpful. Even though we indicated online where we wanted the truck to be situated, they still checked with us to make sure that it was correct. Also, a couple of times they made recommendations on how to facilitate both our garage and our walkway for easy use, which we didn’t think of. So it really helped us. We would definitely use PODS again. However, they are a bit pricey than I expected. But otherwise, it was definitely a pleasant experience. I was shocked at how quickly they were able to react and were right here on time.
Reviewed March 11, 2017
I had a great and wonderful experience using PODS. Everybody was nice and courteous and their staff came on time. I was very satisfied.
Reviewed March 11, 2017
I booked my 8x16 container with PODS online. When I saw the PODS, it was right for my needs and it was clean and sturdy as well. All four drivers who picked up my container were courteous and very competent. Also, the moving of my container was timely. I followed up with customer service after the job was finished in order to refund a charge. Talking to them on the phone was a good experience and they took care of it. I had an excellent experience with PODS and I would use them again.
Reviewed March 10, 2017
I'd seen PODS online and my cousin also used them when they were moving and had to store their stuff long term. We moved then didn't get a new house right away so we had to store our stuff in the pod for about a year. I booked online and the website was easy to use. I got the large pod container and talked briefly to the person who first delivered it.
Reviewed March 10, 2017
We used PODS to move locally and were charged much more than what was quoted to us. The original estimate was based on the location which was further than the updated one and yet the price has almost doubled. I called their useless customer service and entirely useless manager said that it's based on the zip code. When I told him that the updated zip code was more than 3 miles closer vs original one he couldn't explain anything and just hang up. Way to go useless POZ CUSTOMER SERVICE MANAGER. The whole thing got me so frustrated that I'll be filing complaint with AG office. DO NOT use PODS if you want an honest and fair treatment. Bunch of liars and thieves!!!
Mike, I am very sorry to hear about your troubles. Please send me a private message with your customer ID so that I can look into this for you.
Reviewed March 10, 2017
I've had PODS bring the two containers out, so we can load them up and get them stored for six weeks. We had to get out of the place we were moving from quickly. And it was convenient that we were able to take our things to a storage, and then bring them to us when we could get into our house. But the pod needs a netting or something to keep stuff inside when you close the door. I had trouble getting the doors open. Things inside are on the door. Other than that, everybody was all good.
Reviewed March 10, 2017
I selected PODS for convenience and my experience was great. For the most part, the reps were very good and their person that delivered the item to North Carolina was amazing. He dropped the pod where I asked him to put it and was very attentive as to listening. Plus, the container was fine.
Reviewed March 9, 2017
I needed one of PODS storage unit for a couple of months. However, it was the time of the flood and they didn't have anything available the first time I called. Then finally, they had something available in October and so, I booked over the phone. I was glad to find something. They were booked up and containers were out. I just took whatever became available and so far, everything was sturdy and very useful. I was able to put whatever I needed inside of it and I didn't have to worry about it. I wasn't here when they picked it up but their driver called me to let me know that he had picked it up. I was here though when they dropped it off and made sure where I wanted it to sit. Overall, they had something available and I took advantage of it. And, their reps were very helpful in getting everything set for me.
Reviewed March 9, 2017
PODS is a great company. We needed them to drop off a POD, pick it up and move it across the country. We didn't need much so we took the smallest container. Our interactions with them on the phone were absolutely wonderful. And their drivers were great both during pick-up and drop-off. I talked to both of them and asked how their Podzilla works. It was cool. However, I had an issue with them because some other person had made a reservation and I was getting his messages. It was screwing up everything. Everybody had different ideas of what the problem was and it took a couple of phone calls before we finally figured it out. Nevertheless, it was all taken care of. I would totally recommend them and we will be using them again. In fact, I'm using them to move my son in his college.
Reviewed March 9, 2017
Booking online with PODS was quick. The container was a little big but I didn't know that at the time. Although we had a lot of bad weather that time of the year, everything in there stayed dry and there were no leaks.
Reviewed March 9, 2017
This is our second time to use PODS. We used them in 2012 when we moved then. Our first experience with them was really good and the prices were good. We used them again mainly because the customer service was great. The driver that dropped off our unit was the same guy that came back and picked it up. He was very professional and knew what he was doing. I'm not planning on moving again quite soon, but if I did I would definitely use PODS again.
Reviewed March 8, 2017
My pods did not show up to my new house on scheduled date. We had 3 pods and they only delivered one. They said there wasn't room for the others. Basically it was because the guy who dropped off the first pod did not leave them room. He set the first pod in the middle instead of on the side of the driveway. Also had the door facing the wrong way. Then they delivered the other 2 pods when they could get to them. For some reason they had 1 pod scheduled for a Thursday and then the other 2 for the following Monday.
After two 30-40 minute conversations with their customer service dept, I got my pods back on schedule. So basically cost me double the fee for the movers and to top it off...the pods company charged me for a re-delivery fee. After I specifically asked them if I was going to be charged again and the answer was "no sir, because we did not make the delivery" they said they were going to check the recordings of the phone conversations. They basically called me a liar and said that there was nothing in the conversations that stated this. If I could rate them lower than 1 star...I would. I will never use them again and will let everyone know about this.
Reviewed March 8, 2017
I needed pickup, delivery and 13 days of storage services and I went with PODS. I booked them over the phone and they gave me the wrong information on how much that would haul. They could use some training. I had a three-bedroom and two-bath home and they said it would hold it in one pod. But it didn't. I had to rent a truck and a U-Haul, and a place to put it to go with it. I was upset. That was an added expense that we didn't need to throw after. We paid a lot of money for the pod itself, which was the 16-footer or the largest they told me they had and it was not big. I would have rented a truck in the first place and done it all through U-Haul if I had known it won't fit. Nevertheless, it worked perfectly for what I had. I'd recommend them and I would use them again if I needed it under the same circumstances.
Reviewed March 8, 2017
PODS seems simple and I saw a bunch of their pods around the neighborhood. I used their storage services. I've been dropped off the container, I loaded it up, they took it away and they'd store it for a year for me. I booked online and was trying to make sure that the pod would fit in my driveway and was trying to figure where I was going to put it on my property. I really liked their website. It was very simple and easy to use. I got a medium-sized container. On the website, they gave an approximation for the size of pods depending on how many bedrooms are there. When it was all said and done, the pod I got has enough space.
The gentlemen who dropped off the container were very professional. I was trying to see if the container was going to fit in our driveway or not. They came out and looked at it and said that it was not a problem, and they dropped the pod off. I went to the storage facility where the pods are all stored, and they had it set up for me and ready to go. It was timely.
Reviewed March 8, 2017
PODS was one of the only local stores that we could use and the least expensive option for storage. We booked them over the phone and the reps were all good. However, that the timing of the customer service calling to let you know that there's a scheduled pick up is slightly off. I feel that they should be giving at least a week's notice as opposed to two days. However, I think that's in PODS' best interest as opposed to the client's best interest. If they do call a week before, then the client has that option to not roll into an additional month where there are no charges for keeping it longer. I relied upon that because I was notified that I would be given a call and an option to have it picked up on that day or to postpone it. I didn't realize that the result of that would be an additional charge. So, their complementary remind call was deceiving or I didn't understand the concept in its entirety.
Also, I think that there should be a confirmation with the client to make sure that the width of the driveway meets the requirement of the delivery truck. They don't have enough information to know the minimum width necessary for using this huge frame of machinery to put the pod. They always ask for the clearance of the pod but they should be asking for the clearance of the machinery to get the pod up here. Had I known, I would have told them to drop it at the end of my driveway as opposed to at the top because they damaged some of my fences. But that's okay because they needed to be fixed anyway and other than that, everything else is fine. Also, the container itself was good. Everything's dry and contained from the elements of weather.
Reviewed March 8, 2017
I used PODS for both their moving and storage services. I started to make the reservation online then I went to the phone and both experiences were fine. The customer service rep I talked to was good and the drivers were great.
Reviewed March 7, 2017
My husband moved to Miami from Indiana, and he used PODS for that move, and it was a great experience. So, I also went with them when I sold my house and needed a PODS delivered so I could store my stuff in there and then move it to their location till I relocate. I booked my PODS over the phone. First, I went into the store on the Beltway, and the girl there was so nice and helpful. She gave me her card, so when I was ready to book my PODS, I just called her. I already knew what size I needed, which was the biggest container that they had.
I liked the container that I got. It was really good and I didn't have any problems at all. The delivery drivers were on point and everything was on time. They called me before they scheduled to bring the container out, and they did this again for the pickup. They even called me back afterwards to follow up for a survey. Everything worked out perfect and I liked that. I have nothing to complain about and I am a complainer. I'd recommend PODS.
Reviewed March 7, 2017
I saw a POD in the neighbor's driveway and got the phone number from that driveway. I like that I can load it up and unload it myself at my convenience. It's better than those little things that can be used for moving as those are too small. The price was a lot less expensive than the others. I was moving from Denver to Medford, Oregon so this way I didn't have to worry about driving the truck. I had the pod shipped, then I drove to Medford and got it unloaded there. The drivers were really great. Nothing was broken during the delivery.
But the unpackers were a complete disaster. I ended up closing on my house a little earlier than I thought so I called up PODS and asked them to deliver my pod a day sooner. They said no problem and that they'd call me the night before and tell me what time they were leaving. But they moved up the schedule and said it would be in the morning so I ended up calling the company that was going to do the unpacking with me to tell them that the pod would arrive earlier. The rep said okay and told me she'd check and get back to me but I never heard back from anyone. Then the pod arrived and I had to unload the 16-foot pod by myself. And they ended up still charging me the $150 cancellation which is ridiculous because I'd called and she never called me back. It's so frustrating and pathetic. It's been two months but I'm still mad it happened. I would never recommend anyone to any of PODS' vendors for unloading.
Hi Jerry,
We are sorry to hear about the trouble that you had with the packing company. Unfortunately, PODS is not directly affiliated with any packing company. Would you mind leaving your review of their service on their page rather than ours? We appreciate your business!
Reviewed March 7, 2017
I was having a remodel and got the storage idea from another person in the neighborhood who used PODS. This is also the second time that I’ve used them and their website is very easy to navigate for the booking. They also have a chat and that worked really well, too. PODS did a nice job. They were on time and were very helpful. I will use them again if I need to.
Reviewed March 7, 2017
I booked a moving service from PODS over the phone. Their drivers picked up my container and dropped it off. I left good instructions and they followed them when placing everything. Overall, it was a very good experience with PODS and I'd recommend them.
Reviewed March 6, 2017
USAA provided a 10% discount with PODS so we booked them over the phone. They were very courteous and explained everything very well. The drivers were very polite, too. And using PODS when moving was so much more relaxing than to have a moving truck.
Reviewed March 6, 2017
I needed an on-site storage service and PODS was a household name. Booking online with them was also simple and everything was good with the pod. It was waterproof and I was able to lock it. My experience with the drivers was good, too. They called when they were on the way to the location and the same thing when they came and picked it up. Everything went smoothly.
Reviewed March 6, 2017
PODS has a good price. I used their services for both moving and storage. I requested for the biggest pod and booked it online. Their website is easy to use. The drivers that picked up and dropped the pod off were all great. However, the pod had a leak in it so some of our stuff got wet when it was delivered. That was a bummer but there was no real damage luckily.
Reviewed March 6, 2017
We were remodeling the house and wanted a pod in the driveway. PODS provided that service and we booked the larger container over the phone. The size was perfect for what we needed and the reps did a great job too. The drivers were impressive and it was fun to watch the delivery and pickup of the pod. Everything went smoothly with their customer service as well. It was a very good experience and I'd recommend PODS.
Reviewed March 5, 2017
We sold the house and I needed a pod to store our stuff while we cleared it. PODS is convenient and I liked how they would come to the house and take the stuff away. I booked my pod online and it was easy to follow their process. I requested the 12-foot pod and it was right for our needs. The container was sturdy and well-kept. The driver came to do his job and was efficient. All in all, everything went smoothly. I would use PODS' service again if I ever have the need.
Updated review: March 8, 2017
PODS rectified the problem and has been very responsive.
Original Review: March 5, 2017
PODS did not deliver my POD as scheduled and did not notify me there was a problem. It seems my POD is missing. Repeated calls to customer service has resulted in nothing as customer service knows nothing. What is alarming is that they won't even bother to get in touch with someone to raise alarm about a missing shipment. This company is very poorly managed at best or perhaps dubious. It is hard to imagine a reputable company not being in contact with a customer over something of this magnitude.
Reviewed March 5, 2017
I was talking to someone in New Hampshire and they mentioned PODS that they had used it before. I've never heard of the company. Now, people talk about them all the time. Initially, I reached out to them by phone just because I wasn't familiar with them and I just needed to have all the details because I didn't know how long I would have that pod in storage.
I had packed up the pod in New Hampshire and then it was moved to Texas. I spoke to the owners of the facility in Texas a couple of times and they were fantastic. Anytime that I called with like credit card information or anything like that, everyone was super nice. It was flawless. My pod was stored for seven years and then it was delivered to my house in Texas. Now, I've moved to Massachusetts. There were two things broken but it's to be expected after seven years. It was a great experience. Thank God for them.
We had a little bit of a hiccup. When my pod was delivered to my house, it landed on the water sprinkler system and broke it. But it was repaired and no problem whatsoever being reimbursed for how much it cost. That does not spoil what happened for seven years because they had a fantastic service. Anytime I mention PODS like when my sister moved to Denver, she used them. Anytime I tell someone, usually they use PODS and they've always had a great experience too. So, thanks for taking care of all my friends as well.
Reviewed March 5, 2017
PODS was recommended to us so we used them for our move. The rep was great and helped us estimate what size of pod we needed. In the end, we ended up choosing the biggest one, which was perfect. I had the pod delivered and stored and then delivered again. We would totally recommend using it again.
Reviewed March 5, 2017
We had a pod when we were in Charleston, South Carolina. We were moving into two homes so we split our house up. One part was into our new house in Florida and another part to North Carolina, where PODS took our stuff. It was hard for them to adjust but it worked out well. The recommendations for moving when booking the pod were helpful. I also didn't get too many emails and the people we selected were great.
We built a new place up in the mountains in the corners, a lot of uphill and narrow 180 degree turns. The carrier was amazing at how he got the vehicle up there. He had very little space to turn around once he got to our house. He managed to do so and it was quite a show to watch him do it. He was skilled and also very pleasant. We had a lot of interactions with PODS' customer service during the time our stuff was in storage because we had to keep extending it. At some point the customer service person said, "We can just put it on temporary hold until you really know your date and then just give us a call." That's what we ended up doing.
Reviewed March 4, 2017
I called PODS and the price was decent so I went with them. I booked online and then I called because we had to move several hundreds of miles away. The rep was very helpful and we would've gotten a different size of the container if I had not forgotten about the garage. Still, the container was all good, and the drivers were wonderful. They picked up the container and stored it, then when we moved and the house finally closed down, they brought the container down to us.
Reviewed March 4, 2017
Someone who used PODS previously referred us to the company. I booked a pod over the phone and the rep was very informative and made me feel comfortable that nothing was going to be charged to my account until things actually happened. He also assured me that since we were calling in early, I got the best rate. I availed of their moving services and got the largest pod they had. Once I started looking into the industry, I found out that the largest they had was the largest that anyone can provide for that type of service. But we needed something larger because we ended up having to rent a U-Haul truck to take the remainder of the stuff.
PODS had our stuff for a week but they never got a chance to be stored. Interactions were also good with the person who picked up the pod to where we were moving from, with the one who delivered it, and with the person who picked up the pod once it was empty. The ones in the Jacksonville area where we had the final delivery were very friendly and were well-versed in how to utilize the equipment because the sprinklers came to the edge of the sidewalk to where the container was sitting. They were able to use things to help prop it up so they wouldn’t damage our sprinkler system. It was a great experience but I would recommend PODS to someone younger. I was telling my husband that we're getting older so if we should have to move again, we won’t be doing a pod ‘cause I would prefer a moving company, and also because we would need a larger truck. PODS doesn't have anything larger.
Reviewed March 4, 2017
I had a very good experience with PODS. It's been a year since I booked with them online and I ended up having to call to have a unit stored by them. It hasn't been long since it was delivered and it all went very well. Their carrier drivers who dropped off the storage unit were very professional.
Reviewed March 4, 2017
We were doing a big move and had two 16-foot pods. Everything that PODS did was outstanding. I couldn't have worked with a better company. We packed our things and had to put them in storage for about a month and a half until we closed on our new home and the closing on our new home kept changing, so I kept calling PODS and nobody ever complained. Everybody was accommodating and they helped us out. The drivers that came were all outstanding. I was so glad I went with them. It was a very professional operation. We dealt with PODS in two different states because we moved out-of-state. And both ends, they were great. I would highly recommend them to anybody.
Reviewed March 3, 2017
I moved from Hawaii to Utah, and I wasn't sure how many PODS I needed, so I had two of the larger, 16-foot containers brought in. They put one container in the backyard and the other one in the front yard. However, when I got ready, I only filled one container because the people that bought our home bought all our furniture. Then the PODS guys came and got the unused container. It's worked that good. I knew I had to have the hauling and pay somebody. In fact, they charged me for hauling, but I didn't have to pay any penalties, and that was really good of them. The drivers only phoned for a short time, but they seemed to be very good, friendly, and professional. I've already recommended PODS to three people.
Reviewed March 3, 2017
Over a year ago, I got containers for storage from PODS and booked them online. It was pretty simple and easy to navigate the website. I got two containers, a large one and a smaller one. I could've used two large ones instead of the small and large. I underestimated the amount of space I needed. But everything was good. The pods weren't leaking and were not damaged. One gentleman called for directions, the driver asked me where to put the containers. I showed him where to put them, and he dropped them right there. Everybody was pleasant.
Reviewed March 3, 2017
Six months ago, we availed of PODS' moving and storage services. We chose them primarily because we had a bad experience before when things went into storage with a regular mover. You do a double move and things get broken and lost. There was also some price advantage with PODS. I booked with them over the phone and had some follow-up too. We talked with their reps, described what we had, and got an estimate of what it would take which was two 16-foot containers. We also went and used the PODS website to find someone to help us pack both the containers.
The person from the local moving company that was helping us with the load came out and told us our stuff was not going to fit in the two containers so we ordered a third 8-foot container, but we still didn’t get everything in. We should have had three 16-footers to load all our stuff. When they say a two or three-bedroom house, you need two containers. We had a two-bedroom house but we really needed three containers, not two. We ended up leaving some lawn furniture, gas grill, and barbecue grill. We sold part of them to the guys that helped us load and gave some to Goodwill. So, I was a little disappointed in terms of the accuracy of the estimate.
Everything else went really smoothly and everybody did what they were supposed to do. It was very good although there were two things that fell down. I would recommend PODS, but they should be careful how they estimate. That’s the big advantage of using a normal moving storage company where somebody comes out and looks at everything and does a bottom-up estimate. It’s hard to do that over the phone.
Reviewed March 3, 2017
I called PODS and told them when I wanted the container and where it would be picked up. But it got screwed up and they didn’t pick it up. Their computer had gone down, and my order came out of the system. Then it said I canceled it. They said I had ordered two pods, which I hadn’t. And the man who dropped off the original pod called me and he said, “Do you have two pods?” And I said, “No.” And he goes, “You better call them.” So I called PODS and they fixed it. They found a glitch and straightened it out. They were a week late picking it up and it was kind of an inconvenience, but they were good to me. They got here when they said they were coming. The guy that picked it up was great. He was friendly, cooperative and answered questions, if I had any. He was really nice.
Reviewed March 2, 2017
Do not use PODS. I was just contacted by pods after 14 months of using them and they sent me to collections and are trying to ruin my credit, I paid 2700 dollars for one pod rental with out of state delivery. Everything was included in my contract, including the re delivery fee that I paid all up front. I called corporate and they told me I was correct and that they were having a computer glitch and they apologized. Now 14 months later, they send me to collections for their mistake, I disputed these charges with my bank 14 months ago, and my bank gave me the money back.
PODS never answered the dispute! DON'T USE THIS COMPANY UNLESS YOU WANT TO BE BILLED EVEN AFTER YOU RETURN THE POD. One more thing their corporate office is in Clearwater Florida, its accounts receivable who is ripping people off. They are downright nasty, her name was Kira. I even spoke to her supervisor Renee, they have the worst customer service. I have an 820 credit score and now, because of them ripping off the consumer, my score just dropped for the first time in 30 yrs!
Susan, I am very sorry to hear about this. Please send me a private message with your customer ID so that I can look into this immediately.
Reviewed March 2, 2017
My experience with PODS was all right. I booked with them over the phone after looking online and getting the information. I told their representative what I needed and they did what they were supposed to do on time.
Reviewed March 2, 2017
I was moving and was doing most of it myself. Then PODS offered one way and that worked out fine for me. I booked them over the phone and it was a very pleasant interaction with their reps. They were very nice with it and they took care of it on the first call. The drivers were also on time and professional. However, I wish the containers were bigger in size. But it was a good experience and I would use them again.
Reviewed March 2, 2017
I used PODS' storage services. I booked online and their website was easy to navigate. The drivers who picked up the container were all very nice. My first time using them was a year and a half ago, and they didn't make it really clear that, at the time, I had to pay for a return fee. They charged me when I ordered the pod and they delivered it. And then, they charged me again when they picked it up. I really wasn't aware of that. So, I was shocked when they did that. This time, I knew it was going to happen, and I saw it on the internet, as well. Overall, my experience has been very easy.
Reviewed March 2, 2017
With PODS, we'd get what they said we'd get when they said we'd get it. We felt that the quality of service would be good, and it was. We transacted over the phone and their rep was very helpful and informative. The container we got was very sturdy, clean, and in excellent condition. Also, the driver explained everything about it and he put it exactly where we wanted it. We loaded the container with stuff in Illinois and it was transported to California. The people there unloaded what they were supposed to get and it was picked up. Everything was wonderful. It's a very helpful service and the quality was 1000%.
Reviewed March 1, 2017
We went with PODS because of the convenience that they gave us in the customer service. We've used them twice in the last couple of years. We used them to go cross country in order to take some material from California to Texas. And before that, from Chicago into California. We used the 16-foot container on both occasions, and it was the correct size for our needs. We kept going back and forth to make sure we could get our things, and PODS' customer service representatives were always extremely helpful, capable and efficient. The drivers who picked up our container were extremely friendly and good to work with. They were very efficient and capable of getting things out effectively. Overall, our experience has been excellent.
Reviewed March 1, 2017
We got a pod container delivered to our house while we were installing new carpet. So, we got to empty out the house, put all the stuff out in the pod, prep the floors and have the carpet installed. We chose PODS most importantly because of the size, and then based on it, the price. A number of others had sizes that wouldn't work for us and PODS had the size that would. It was a good size. It was big enough, but not too big. I can put the furniture and get everything in there but not have that packed ridiculously overstuffed.
We did an initial online order online and then we thought that there was going to be something where we're going to have to change the date so we cancelled the first order. And then when we ordered it the second time, but all of a sudden, the delivery charge went up $10, which surely confused us. When we ended up, we went back to the original date. But that $10 was a trivial part of the overall remodel that happened inside the house.
After watching the delivery, we found out when the guy was coming to pick the pod up and made sure that the two-year-old grandson was here to watch that whole operation. And this was a great hit that the drivers were really fine and personable. It was a positive experience with PODS all the way around. The pod was a real, useful and appropriate box that came clean and the people were good.
Reviewed March 1, 2017
We had a PODS storage unit set on site for a few months while we were doing some remodeling in our condo association. I've used PODS years ago when I was moving personally and they were convenient so I went with them again. I booked over the phone and had an excellent interaction with the representative. I already knew I wanted the 10x20 size unit and it worked out perfectly. Everything went clockwork. The guy who dropped the unit off was excellent, too. We're very happy with it. The communication was very good, PODS kept us informed, and the driver called a few minutes before he got there. Overall, it was nice to do business with a company that does what they say they'll do.
Reviewed March 1, 2017
I really liked PODS. Everything was done accordingly and it was great. I needed storage because I don't have a vehicle to move things myself and I was looking for PODS to do all that. I made the booking over the phone as I don't like booking online because I don't think it's user-friendly. Also, I do a lot of my work, personal and business, while at work. So, it's easier and more efficient for me to call and get a live voice. I got their smallest container but I wish there was a smaller one. However, their cost is okay. Their drivers called me and told me where they were going to drop it off and where I wanted the opening to be. So, they came and picked up my things, took it to storage, and then they dropped it back off when I got into another house. Overall, it has been a positive experience. They did what they were supposed to do and it was on time.
Reviewed Feb. 28, 2017
When we moved down there, my husband's company paid for the move and so went to a big moving company. Then, when we moved back, we didn't want to have that experience again. PODS is the only name we knew because we heard about them before so we booked a pod. My husband called and got the quote and then we booked over the phone. We had to change dates at one point and that was smooth. The communication was really good. They moved our things from Florida to Tennessee and stored them as well. The pods themselves were good. Plus it's half the cost. Overall, they went above and beyond to make sure that we had everything that we needed.
Reviewed Feb. 28, 2017
I had rented a 16-foot container from PODS and at that time, they were pretty much the only service of that type in the area. It got packed a little bit every now and then, but it was fine. I stored my stuff in the unit and whenever I needed to get it, which wasn't very often, it was always available. At the end, I had contact with Al who's a very nice man and I enjoyed interacting with him quite a bit. I have and I would recommend PODS if anybody asked.
Reviewed Feb. 28, 2017
I booked the quote with PODS online but I booked the actual service through the phone. The people I spoke with were great. When we had it delivered, it was a pretty tight spot and the drivers did an excellent job. They were timely and efficient. I was very pleased with the service, and I would use them again and recommend them to anyone.
Reviewed Feb. 28, 2017
We rented pods for a move that includes picking them up with a switch-out between days. I needed three pods and could only fit one at a time at my destination where we left, and I could only do two at a time at the destination that we were moving to, but I had three big pods. I would have preferred at one point to have had a horizontal rod at the back of the pod, to be able to hang things instead of side by side. I understand why PODS does it side to side length-wise in the pod, but that made it difficult to fill the pods because we needed to hang stuff and it was very difficult tacking the pods with stuff on the hanging rods that they had. It would have been much better to have had them crosswise, instead of length-wise. That cost me some room in the pods and we ended up having to throw away furniture, exercise equipment, and memorabilia in the end because we didn't have any more room in there and had to be out of our house.
On the other hand, we hired HireAHelper and they were all great. They were on time, worked hard, and did everything I needed them to. I asked for some of the guys from the first group to stay longer, for as long as I needed them to, and they did stay an extra hour and a half. Also, the drivers on both sides were fantastic as far as coordinating with me to have one filled before they picked up that one to drop off another one in Detroit. And then in Minneapolis, they worked with me as far as picking it up. That went better than I had expected and as well as I had hoped, and I was really happy with that.
We had pods for the move and also did storage. I had to access the pods during the storage period and the gentleman that worked there was great as he helped me out as well. I would definitely do PODS again. I did have a little bit of water damage on some furniture where it swelled, and I'm not sure exactly at what stage that had happened, but as far as the service that I received, it was great.
Reviewed Feb. 27, 2017
We live in Pennsylvania and we were moving to Arizona. We did a lot of research and PODS was the cheaper of the companies. Everyone was very courteous and polite. Their rep who I talked to was very friendly. I told her how much I had and she said, "You're better off going to Vegas with the one you have.” They call up before they drop off or pick up the pod and they're careful where they're placing the pod. They packed it tight and nothing moved nor broken. It looked the same way as they packed it when we opened up the door when we got out here. In addition, the drivers were very professional and I've been telling people about PODS. It's a very good company.
Reviewed Feb. 27, 2017
I had a very happy and convenient experience with PODS. A friend recommended them and I booked over the phone to get their services for pickup, storage and then the delivery. The process was very easy and I got a 16-foot container. The driver who picked up the container was very helpful, nice, and put it exactly where I wanted it. PODS was very respectful of the property.
Reviewed Feb. 27, 2017
We were cleaning out the house so we could sell it. I've seen PODS around and I thought this would be the way to do it. My real estate agent also suggested it. I booked online and there was an online sales chat and they guided me through the process. It was fairly intuitive and fairly easy just to do it. And everything else I did was online as far as delivering it back to me and picking it up.
I load the pod up and they took it. I rented the pod and they stored it for me for three months. And then when they come back, they unloaded it so it was easy. I didn't have to do a whole lot. If they had a 10x25, I could have stuffed a lot more in there. But I only got their largest size, 10x16. I filled that thing up to the gills. I had more stuff that could have went in there but I wasn't gonna buy two of them. But, it was the size that helped me get as much out of the house as I possibly could.
The first driver was good and the driver that delivered it to my apartment was very helpful because I had made a mistake on which end of the door was. So he was nice enough to go ahead and drop it off, and then actually turn it around for me because I misread the directions. I went ahead and booked it for two days later to pick it up, and he says, "Do you think you're gonna have this thing done today?" And I said "yeah." And he says, "Well, I'll tell you what. I'm just gonna go ahead and schedule and do a pickup tomorrow, so that we can get it out of the apartment." There was some concern there because were tying up some of their area there.
Everything went exactly as planned with PODS. I think it's a very, very unique system. Especially the way they pick the pod up and drop them. It just amazes me the contraption that they use to actually get that thing on their truck and then drop it on the sideway. It's a very unique experience, just watching. They did everything I wanted and a little bit more.
Reviewed Feb. 27, 2017
PODS was very innovative. I got their service for moving and the size of the container I booked over the phone was perfect. It was a great experience overall. It was seamless, convenient, and there were no headaches and no hassles.
Reviewed Feb. 27, 2017
I liked the idea of a POD being delivered in my backyard and going from there so I booked with PODS for storage while I was getting some work done in my garage. My interactions with their representative and the carrier that delivered the POD were good.
Reviewed Feb. 27, 2017
When I booked PODS over the phone, I spoke with an older gentleman and he was very nice about it. He got me all setup. My mom sold her house and had to move out in September. So, we had to change it from August to September. Then, her apartment at the nursing home area, the patio home was not ready until mid-January. So, we had to store it. I was able to get the discount for more than three months, which I loved, with the free pick-up and delivery. And that was unbelievably great.
She had chocolate chip in a box stored in there. And it was 95 degrees in August. They moved it into the cavern, below the Louisville Zoo. And those chocolate chips were perfect. Not a single one melted. I was so impressed. If the chocolate chips don't melt in a pod full of furniture and everything, it was great. Everything came out clean. When they delivered it to my mom's patio home at the nursing home area, I met the young man there to put the pod in. And I was just totally blown away as to how they move it. Because she had a double drive, but he had to put it just on her side. And he had eight inches to play with to get it in there. He was fantastic and fun to watch. He never missed a single piece of the unfinished ground. It was on the concrete all the way. It went well. And if I ever had to use PODS again, I would not hesitate.
Reviewed Feb. 26, 2017
We were moving so we needed to use PODS for unloading one house to temporary store it for another. I booked online, but there were a few issues and I ended up having to call just to make sure we were all set. The drivers were positive, polite and professional. Overall PODS was what I expected them and everything was good.
Reviewed Feb. 26, 2017
With PODS, we had control and the ability to pack it ourselves. Also, PODS was the most well-known of these modular storage companies so we went there first and we liked it. The initial work was done online but because I was doing long-distance move, I had to finish it on the phone. The website is about 8 out of 10 as far as navigation was concerned. There were a few things where it wasn't 100% intuitive. I was looking for payment details and it was buried somewhere that I didn't expect. At some point, there was a message that came up that said to continue to invoice. I had to call in with a certain order number but other than that, it was fine. The rep was very helpful. It took about 15 minutes and that was it. They gave some guidance on the container size that we need but what we originally got was too small. But, it was easy to get a second pod ordered and ready to go.
It went great for all segments of drop-off, pickup, etc. Everybody was great. They didn't make any fuss about a couple overhanging branches or anything like that. They put it where it needed to be. Everything was within the given timeframe and it did work with our schedule every single time. Also, everything felt safe. We put our own locks there so I wasn't concerned about anybody getting in. The only issue we had was, upon delivery, the stuff had shifted in a way that it wedged one of the doors shut. It took about 15 minutes to get the door open. Other than that, everything went smoothly so we were happy with the experience.
Reviewed Feb. 26, 2017
We're doing a remodeling project and needed a pod for storage space. I booked with PODS online and over the phone. The size of the container we got was just right and the drivers who picked up the container were on time and professional.
Reviewed Feb. 26, 2017
For my moving and storage services, I chose to work with PODS because of the longevity of their reputation. When I booked with them over the phone, their rep gave me pricing and logistics. Moreover, he was able to help me find the container that I needed and answered all of my questions. I requested one of the smaller containers and when I saw it, it was clean and sturdy. Also, all of my belongings fit inside. The drivers who picked up my container were both courteous and pleasant. Overall, it worked out good with PODS and I would use them again.
Reviewed Feb. 26, 2017
I had a great experience with PODS before and they were cheaper than U-Haul. When we moved originally, we had to have them come and move the pod in our apartment complex. They were quick to do that and were apologetic because they didn't get it in the right place. Having used them before, I decided to use their 16-foot pod for moving and so I booked it online.
The booking process was dead simple. They delivered the pod to my apartment and it was clean and ready to go. Also, PODS always called when they were on their way and that was nice. We told them we were ready for pickup and they gave us a time. They were there when they said they would be. They loaded the pod and moved it into the house. Everything fit and nothing was broken when we pulled our belongings out of the pod. Moreover, PODS were very helpful and timely. It was a great experience. We tell all our friends to use PODS if they want easy moves. I'm completely satisfied with them and we will never move any other way.
Reviewed Feb. 26, 2017
I went to a new town not knowing where I was gonna live at that time and I had no idea how I was gonna do what I needed to do. I needed storage in between and it was only a teeny household so I was encouraged. I thought I could get the seven foot unit from PODS and it turned out that the pricing was within the moving allowance I had been given. Then I realized they needed the larger size, and I ended up going the whole thing. I found my place the first day, so I had to wait for the pod and I was in the house with no furniture for a week. Otherwise, every part of the service was nice. Everything always came on time and they always did the automatic notifications the night before. Whenever I had billing questions with the paperwork and reimbursements, the people there could help me. Overall I'd recommend them except where people were pinching pennies. I had to hire freelancers to help me at each end and it was ridiculous.
Reviewed Feb. 26, 2017
I got storage from PODS and they were great. It was sweet when I booked my PODS online. Everybody took care of everything I needed. I ordered the big, 15 x 8 container. It was the perfect size and seemed sturdy. However, the locking mechanism was difficult to use for some of my employees. They just didn't know how to squeeze it. But after I showed them, they were like, "Well, duh." The delivery service and the pickup were awesome. The PODS guys were right on time and it was nice. It was a good experience.
Reviewed Feb. 26, 2017
I needed services for both moving and storage so I started looking at PODS online, pricing it all up and then eventually talked to people. On a 1 to 10 scale, their reps are 10! They're exceptional, very good, helpful, and answered all of my questions. I got four of the larger containers although I had originally started up with three and a small one. But, I changed and they're very helpful in changing any requirements I had. Everything went perfect.
One of pods was an older pod and then the other ones were steel but they were very good. No problem at all. If I had any concerns, it would have been rainwater on the roofs of those. But other than that, I had no problems whatsoever. Also, I called to change delivery times twice. And when the last pod was delivered, I was not here and then I couldn't open the door. I made a call and somebody was here within two hours and he got the doors opened for me. So, I thought their service was also exceptional. I'd recommend it to anyone.
Reviewed Feb. 26, 2017
Our house is getting carpeted and we needed a place to move furniture. I gave PODS a call and decided to use them because of their price and the customer service that I got over the phone. They were responsive, answered all my questions, and was easy. Also, their 12-foot container is perfect for what I needed. I left it in my driveway and stored some things and then they came and picked it up. The driver was very helpful and did a great job parking it.
Reviewed Feb. 25, 2017
We moved from Florida to Texas. The PODS representative was wonderful. He answered all my questions and made it real easy. The container that I got was clean, sturdy and it worked out perfectly. The driver in Texas that dropped the pod off and then came back and picked it up when it was empty, went out of his way to be helpful and friendly. My husband has stage four lung cancer, and that gentleman out in Texas was just awesome about the whole thing and made things convenient for us based on my husband’s care. The whole thing was effortless and pleasurable.
Reviewed Feb. 25, 2017
We used a PODS container to move our belongings from Illinois down to Florida. It worked out best for our situation and we could have the container for a few days. We got it on a Wednesday, had professional packers in to pack our stuff on the Friday, and it wasn't picked up until the Monday. So we had the weekend to get the house cleaned out and be able to put cleaning supplies and vacuums and different things in.
The 16-foot container we got was perfect. I took some 200 cubic foot of stuff for a friend of mine who had a storage locker up there, and it worked out to be exactly the size we needed. We were very impressed with the container and the lock I ordered from PODS was perfect. We felt very secure with it. There was no way anyone could get in and cut that lock off. The container was quite clean too. However, our container was never delivered. In the end, I phoned up to ask where it is and I didn't realize that once it's been picked up from our location, I was to call to arrange for it to be transported down to Florida. I didn't know that and I wish somebody had explained it to me. I was just told it would take about 10 days and I was waiting for it.
But other than that, we were very happy with the whole process. When their team was here, we were out there watching them, fascinated at the way they got items off the truck and placed on the drive. We watched them both at the drop-off and pick-up, and they certainly seemed to know what they were doing and did a very good job. They were very pleasant too. I definitely recommend PODS. They have excellent service. It certainly worked for us better than using a removal company. We were very impressed with the whole setup, and they were very good value for money.
Reviewed Feb. 24, 2017
I used PODS for moving and short-term storage until I moved. I booked online and it was pretty easy. I picked the number of rooms and the pod size. I knew I probably needed a 16 footer pod so I did that and placed the delivery day. The container was clean, sturdy, and didn't have any holes. Everything was great. The drivers called and let me know where they were. I told them I wasn't there but they had the idea of how I want it placed and they did that and everything worked out just as planned so it was very smooth. Overall, it was a straightforward and easy process.
Reviewed Feb. 24, 2017
I needed services for storage and transportation and chose PODS as it is a more well-known brand. When I booked on the phone, my interactions with the rep was very easy. The container was fine and the guys who picked up the container were excellent. They were very communicative and told me the little tips on how to pack it when they dropped the pod off. They were also very accommodating on how they were gonna place it. PODS is a very reliable company.
Reviewed Feb. 24, 2017
I used PODS once and they made the delivery when we set the time and the date. They made the pick up on the time and date that they said they were going be in. And they contacted me on the phone and let me know when they were gonna be there. Everything was fine. The people did a great job putting it on my premises and they did a good job as taking it. As a matter of fact, it was probably easier taking it off than putting it on. I would recommend PODS to anybody.
Reviewed Feb. 23, 2017
I had heard good things about PODS. It was a familiar name to me and since I was going such a great distance from the east coast to the west coast I thought it was the most cost-effective way to do it. So, I rented a pod from them in North Carolina and then filled it myself. I had it shipped to the ztate of Oregon and stored at their facility in Wilsonville, Oregon until I found a place to go. I used the online and over the phone booking because I had to talk to somebody about dates and the cost. One time, I had to access my pod and I did that online and it's a pretty good system. I also talked to a rep and that went fine. They did what they said they were gonna do with the exception of the billing. I was under the impression that the billing was going to be in a three step process however it all just dropped at once. So that was a little bit disconcerting but it wasn't a problem.
The sales rep also helped me have a good sized pod for what I would have to put. I was packing it myself and I'm only 5 feet tall and weigh about 115 pounds so I couldn't go all the way to the roof. If I would have a professional packers and everything else I probably could have gotten away with a smaller pod. Then, the person who dropped the pod was extremely helpful and showed me how to utilize it and how to load it. He also made suggestions in tying things off and stuff like that. The only thing I didn't get was a confirmation that it had arrived here in Oregon. So I had to call to find out if it was actually here. Although I didn't need it immediately, I wanted to know that my things were safe and in the area. So that was something I thought could be a good addition, an email, a text or whatever that says it's arrived and it's here.
I called them directly and would set up a pick-up but I wasn't able to bring the pod to where I moved because of the size of the trucks that moved them. And so I ended up having to hire a moving company to go to the storage, unload everything and put it in their truck. Then, bring it all over here and unload it again. That was a much larger expense than I had anticipated. Although it was a great experience and everything arrived in the same condition as it went in the pod. They handled it very well on the road and kept everything level. So it was good.
Reviewed Feb. 23, 2017
Getting PODS for moving and storage services was easier than renting a truck. I booked online and got a 16-foot container which was clean and sturdy and the drivers who picked up the containers were very professional as well.
Reviewed Feb. 23, 2017
I moved from one place to another and used PODS. I talked to the POD man who came and got my stuff and did all the delivery. He was on time and everything went fine. However, I never had a follow-up call from them and I thought they offered discount since I was a returning customer. That's the only thing I was pissed off about, but I had a good experience with them.
Reviewed Feb. 22, 2017
I liked the ability to have a unit outside and take my time and do everything I needed to do. I booked online with PODS and the process was simple. However, the prices kept changing every hour, which is strange. But other than that, it was fine. They picked up my goods, moved and stored them at their location, and then two weeks later I lived in my new place and they brought the goods. They did a great job and I was really impressed.
Reviewed Feb. 22, 2017
I was moving from across the Midwest and used PODS to deliver my furniture because of the convenience. I booked them online and requested for the small container since I didn't have a lot of furniture. Also, the container was clean and presentable. I had a positive experience all the way around. Even when we had a little bit of hiccup with the doors being jammed, I didn’t have any problems with them coming out and taking care of it. I would recommend them.
Reviewed Feb. 22, 2017
I rented two pods and kept those for about four months in storage. The driver called me every time saying they were on the way and they always showed up exactly when they said they were going to be. They were very thorough and professional on the phone and everything was super convenient and very straightforward online. Their online module was well done and it was easy to use too. PODS is not the cheapest way to go as far as going through a storage unit is concerned, but I would definitely recommend them.
Reviewed Feb. 21, 2017
I heard that PODS was good and I knew another person that used them and they were happy with them. PODS seemed convenient and efficient. I used the containers for a combination of moving and storage and I booked them two different times because I ran out of space. The first time I booked over the phone and the second time I booked online. I requested for two large ones, the 16-footers, and they were pretty accurate in helping me get the size I needed. And I felt that my items were going to be safe in them. The rep I talked to was good and the website was very easy to use. Also, the drivers who came to pick up the containers were great, kept me informed and were on time.
Reviewed Feb. 21, 2017
PODS brought the pod, I filled it up, and they moved it to my new location. The experience was fine and I got what I ordered. I initially did the booking over the phone and then I communicated with them online. They were able to answer my questions and helped in choosing my container size. The driver was also very courteous and showed up on time.
Reviewed Feb. 20, 2017
I rented a pod while construction was going on in my home. After a month we went to move back in and found water in the POD. Many items were ruined included a sideboard I inherited from my mother. The movers and us found a hole on top of the POD. We reported the problem to POD on January 24th. I have yet to hear on my claim. They were very quick to ask for money. I will never use POD again and recommend if you must use them inspect the whole pod before accepting and storing your valuables.
Reviewed Feb. 20, 2017
I used PODS for storage. The customer service representatives were always polite and accommodating. I booked online and they recommended the right pod size for my one-bedroom house. It was convenient. I didn't have to move my things twice. I could move it into pods, store it, and then move it out when I'm done. The drivers were all professional. In fact, they accidentally hit the roof of the house and owned up to it before I even got home. They called to tell me they did it and had repaired very quickly.
Reviewed Feb. 20, 2017
I got PODS for moving and storage because of convenience. I got a quote online and I was able to get a lot of information but when it came right down to getting the job done and what have they, I really didn't feel that online was enough information. So, by the time I was ready to actually place my order, I booked on the phone. The gaI I talked to directly when I initially booked was very, very helpful, informative and efficient. I got the largest container, the 16-foot, and it worked out real well. The container was clean and watertight which was pretty important to me because I had it for a number months during rainy season.
My interactions with the drivers who picked up the container were the best part of the whole transaction. The drivers were helpful, knowledgeable, bent over backwards, kept me informed when they actually picked up to move it from Washington to California, and even though the fellow got tied up, he kept in constant communication with me. I know exactly what was going on and I had no concerns at all. Customer service did a follow-up and initially in May when I placed my order they knew that I'm moving from Washington State to Chico, California. There were two options in Sacramento where they could put the unit yet they opted to put the storage unit at McClellan Air Force Base, which was awkward because that particular location in Sacramento only allowed for trips to Chico on Wednesdays and I would have like to have had it a little sooner being how I was paying rent on it.
But a month later after they delivered, when I was ready to have them picked up, they couldn't pick up until the day after my month was over and they assured me that I would not be charged for an additional month since I was already a week before my month was up. But I was charged for it then they made it right in the end when they reimbursed it. So, I'm still perfectly happy with my service although they should have alerted me ahead of time about the only time they made the trip from that particular location in Sacramento to Chico was on Wednesdays. If I had known that, I could've rearranged things a little bit but in any event, it worked out fine. Thus, if I were in a similar situation again, I wouldn't hesitate to use PODS again.
Reviewed Feb. 20, 2017
We were moving from Maryland to Oregon and PODS worked really well for us by being able to load one pod and send it out, and load another then send it out. It wasn't storage but stretched out moving. So, instead of having everything ready to load into a moving van in one day, we were able to load it at our convenience. We stretched it out and it worked really good. We got two 16 ft and that was perfect. All the drivers, the pick-up and drop off people were all great, very personable and helpful. Since we're stretched out, we flew to Oregon and waited for the second pod. I needed to reschedule and some gal I talked to on the phone said all the words that she had done but did not hit the 'do it' button. She didn't really reschedule it.
So, things got screwed up. It was very frustrating and stressful but PODS made it work out, so it wound up being okay. The other frustrating thing was when we were waiting for the final drop off and I called to check on it and the rep said that we haven't paid our bill for our last part, when in fact, they are automatically taking it out off my credit card as things come due. And it turned out she had over billed us but they've worked it out. That got fixed too but it was frustrating and stressful. Even though there were frustrating things and miscommunication, it all worked out in the end. However, the way I was billed was very confusing. It didn't break down exactly. It would have been more easy to understand if everything was right. Nevertheless, I would use them again if I needed to.
Reviewed Feb. 19, 2017
I used PODS when I moved my furniture to Florida. I tried to book online and as soon as they noticed that I was going out of state, from New Jersey to Florida, they gave me the phone number I had to call and everything was easy. The whole experience is good. I got a size 16 container and it worked out perfect.
Reviewed Feb. 19, 2017
I spoke to the PODS people and thought that the service would be adequate for what I wanted to do so I went ahead and used them. I had a container dropped off at a location in Florida because I was moving some stuff to my home in Wisconsin. I booked it over the phone and the lady that took the order was very thorough. I was being very specific on dates that I needed it picked up and delivered and she went ahead and booked it with the specific dates in mind, rather than the standard, where they give a call on when one would like it delivered. I had to fly up to Wisconsin to basically meet the POD and it seemed to me that she set it up exactly the way I wanted it. That's why it worked out.
The container was as sturdy as it's gonna be. I have experience with packing, even trucks to move, and I packed it appropriately so that nothing shifted. They have a reasonable video instruction to look at on how to pack as well. Also, the driver called me when he got to the house and said they were getting there earlier than I was gonna be there. He was confirming the location where I wanted it dropped. I have cameras on the property and I was able to look where he was gonna drop it on my phone and he put it exactly in the spot where I wanted it. That made it really easy. Everybody from PODS was courteous and did their job. I would use them again.
Reviewed Feb. 18, 2017
I went to where PODS' storage place is and the person who was there loading up pods said that I can't order from there and that I had to do it online. There's pods and people everywhere but were only going in and out and they had no interaction at the center. There was a phone number on the door, so I called them. The PODS people were fine. They delivered and picked the pod up when they said they would. I took my furniture from the house, put it in PODS, did a remodeling and then moved the furniture back in. The twelve-footer that I got was the correct size and the driver who picked it up was nice. He dropped it off, put it where we wanted it and went on his way. The experience went smoothly.
Reviewed Feb. 18, 2017
My friends used PODS and I asked them about getting it. I booked over the phone and the reps were able to help me with all my questions about their pricing, establishing dates, the requirements for having a pod and what happens with delivery and pickup, and logistics as we were going cross country. Whenever I had to make changes, I did it on their website, which was easy to navigate. The driver was very friendly and we had to have it picked up more than one time. They got right to work and knew exactly what they were doing. They checked to make sure it was loaded correctly on the driveway and situated right, so there was no damage to anything. It was very professionally done and a great experience. I would definitely use them again.
Reviewed Feb. 18, 2017
Because I thought it was a good deal, I rented a pod from PODS, and I had it moved from my house in New York to my house in Florida. I booked it online, got an estimate, and then they told me to call. The whole experience with the representatives was great. The drivers gave me a window and they came within that window. They came within two days and took it. And then, it took them two weeks to move it. Going with PODS was cheaper and easier than renting a U-Haul to drive down myself. In fact, the final amount was a little less than what they had originally quoted me.
Reviewed Feb. 17, 2017
I had a great experience with PODS, no problems at all. They’ve done everything they said they were going to do and everything came out great. The people I talked to on the phone were very pleasant. They got what I needed to do and when I ask for something, they would call us up and tell me about what was going on with that. I had a seven-footer POD in order to get stuff out of my basement and get the house ready for sale. I didn’t need anything any bigger for what I was storing and something definitely smaller would never work. So I had to have it delivered and then they picked it up and stored it for me until we were ready to move. Then when we got ready to move, I ordered a 16-footer and they brought it and I finished loading it. I had enough area in that to put the rest of my furniture. I had a three-bedroom house with a lot of stuff.
Then they kept it for three days because I couldn’t get it moved that particular day to my new house, and they agreed to deliver it on Monday. They delivered it on Monday like they said and then afterward, I called them again and said, “Okay, now I’m ready for my seven-footer” and then they brought that out. So I'm very well pleased with everything. The cleanliness of the containers was perfect. I liked that I could rope everything off. They had a lot of connectors in there where I could just tie a rope any place I wanted. It worked out great. On the last day, I had a dispute on a bill and the lady from Florida went through my bills. She said, “Well, can I call you back?” because there was some type of discrepancy with mine. She called me back the following day and we got it all taken cared of.
I told my son that if he’s gonna move anything that he needs but yet he still needs to get to it, call the PODS people like I had. They’ll be able to deliver whatever size he needs. The thing I liked about it was when I called, I said, “Well, can I get into my POD?” And they said, “Yeah. Just call us ahead of time.” and they’ll get it down from the storage place and let me go ahead and get into it, get whatever I need out or put stuff back in. So I would recommend it to anybody.
Reviewed Feb. 17, 2017
I had a good experience with PODS. With them, I had more control over my time frame and it was like a one-stop shop. I booked online and didn't have any problems. The reps were good and the drivers were on time. I'd use them again.
Reviewed Feb. 16, 2017
I had used PODS once before and needed moving services again so I requested for a 16-foot container. The booking process was straightforward and the container was clean and sturdy. I filled it up completely. The pickup, moving and delivery of it all went very well. It was what I expected and a good service. I was happy with the experience.
Reviewed Feb. 16, 2017
I needed PODS's moving and storing services when I was going long distance. I did the booking online and it was self-explanatory. Their site was easy to navigate. Their reps were also very good and friendly, and recommended the size of the container for me which I followed. I also had a million questions and they were able to answer them. However, I did have a problem once the container was back to its final destination. Everything had shifted and I couldn't get the door open. Though it took them a couple of days, the driver came back to help me open it. Hopefully I'm going to need to use PODS again soon.
Reviewed Feb. 16, 2017
We needed a pod dropped off and moved from Northern Jersey to East Tennessee. I picked PODS because the driveway at my mother's house where we were picking up in New Jersey is very narrow. I was not at all convinced that I could have gotten a half trailer in there, so closed quarters on the shipping end was a big consideration for me. The driver in New Jersey was fantastic. He called when he was about an hour out so I knew exactly when he was gonna be there. And I was super nosy about how the podzilla thing works. I went out and watched him do the whole drop off thing. And he was very helpful and very friendly about explaining how everything worked. He was also very mindful. He didn't drive over the cobblestone edge of my mom's driveway. He was very careful to not damage anything.
I had a very good experience overall with PODS. I found their website easy to use and when I did have a question that wasn't addressed, I picked up the phone and got a real person who was helpful. I'm very impressed with my experience. Everything came up exactly as planned and I have already recommended them to people.
Reviewed Feb. 16, 2017
I’ve used PODS before when I moved from another town and they're fantastic. Booking with them online was very convenient and the drivers were absolutely awesome. Recently I had a pod for a couple of months. They didn’t have the 16 feet container and it was a scenario that didn’t play out very well. I only got the pod because I was ordered to do it. I had an inspection when the house was sold and the pod was what was in the garage. When I realized that I was gonna have to have more than one pod and I didn’t have a place to go to put the pod, I decided to go another route. When you add rental cost plus two or three pods then you’re gonna get into some money. Other than that, it's very efficient overall.
Reviewed Feb. 16, 2017
We booked a 7-foot container with PODS and they stored the container for us. The online booking, as well as the container, was fine. We liked the availability of PODS. It's all been fine with the Customer Service, too. I had to contact them and the rep solved the problem I had. In addition, the driver was good. He was concerned about the tree branches but was able to make things work with the unit.
Reviewed Feb. 16, 2017
PODS is the only moving and storage company I know of because I see them on people's properties a lot. When I needed a small storage unit, I booked with them online which was a very easy process. I got their smallest pod for my closet and it was perfect. Both the drivers during the pickup and the delivery were fine too. It was a very positive experience all around and I would definitely use PODS again in the future if I need to.
Reviewed Feb. 16, 2017
When I was moving, I hired PODS for the convenience of their service. I booked over the phone for pick-up and delivery, and everything worked out fine. I got the small, 7-foot pod. Their driver was friendly and they were very good at telling me when they were coming. The people at PODS did what they said they were going to do and they did it in a timely fashion.
Reviewed Feb. 16, 2017
I started online with PODS originally and then had to call in because of dates changing, and it was an overall good transaction. They find out the parameters of everything and would get them for my dates. Plus the container I got was clean and everything fit in there. There was a mix up because the drivers showed up to pick up a pod that wasn’t there. They ended up turning back around, going back and showing up with the pod, so they got it worked out and within the same day.
Reviewed Feb. 15, 2017
We had a POD dropped off, stored, redelivered to a new location, and picked up again by PODS. I booked the service online and it was pretty easy. We got the bigger size but I wish it was bigger.
Reviewed Feb. 15, 2017
I made my reservation with PODS over the phone and everything was all sorted out and went smoothly. I got two large containers and it really wasn’t enough and we were running out of time because our house was sold really fast and we needed to get out of there. So we wound up moving some of our furniture over to our realtor’s house that was nearby. If I had a genie granting wishes, I would have the large POD be a little larger. I got the 16 feet and 18 or 19 would have been better. But the containers were well made and the method of moving the containers was well thought out, and drivers of the trucks that picked up and delivered the containers seem well trained and professional.
There is also one other thing. The place we moved to is a condo and they have very strict covenants and rules, and I didn’t realize this until I was already there. There’s some fine print that specifies that moving trucks cannot stay for more than a day. So when you’re moving in, if the truck comes in the morning, it’s got to be gone by that night. As it turned out, I have two large PODS and I had the POD delivered in my driveway. And the thing that I liked about the POD is I can unload it myself at my pace. It took a week to unload the first POD, and ten days for the second POD which contains some very heavy equipment. The good news for me was I didn’t violate any regulations because they didn’t think to include PODS as a delivery vehicle. And if that vehicle was a vehicle, not a POD, I’d have been paying penalties for every day after the first day.
Reviewed Feb. 14, 2017
PODS was much cheaper than a regular moving truck, or even if I hauled it down myself. If I rented a U-Haul and drove it for 1,100 miles towing a car, PODS would cost the same without the insurance, paying for gas and me driving for 2 days towing a car. So I got an 8x16 container which they had to pick up and move to Florida from Jersey.
The whole experience was fairly easy, and I didn’t have any trouble with it. They called me two days before to verify when I wanted it, then people came, I showed them where to put it, and that was it. Same way on the receiving end. The driver was very courteous, accommodating, and knew what they were doing, and how to handle their equipment. Everything was on schedule. It just went very well. They were also very in-tune with what works for the customer. They weren’t due to pick the container up for two days after they dropped it off here in Florida. I called them back later the same day and asked them if they could pick it up tomorrow, and they even came back later that day and were able to pick it up. I’m very impressed with their operation.
Reviewed Feb. 14, 2017
PODS was first-class. I chose them for their reputation and they did a cross-country move for me from Alabama to Florida. I got their largest container and it worked out fine but I could've used one a little bit bigger. Nevertheless, I had an unbelievably good experience all the way through the whole project. They charged me exactly what they said they were gonna do and they did exactly what they said. They were on time, too. The people who delivered the containers were very congenial and very polite. They made sure that they got it exactly where I wanted it. And the same way when they delivered it - it was outstanding. I also had to call and change a delivery date once and they worked with me. I don't have any complaints at all. I would recommend them to family or anybody.
Reviewed Feb. 13, 2017
I called PODS and spoke to somebody and scheduled. Their rep gave me all the breakdowns in prices and a lot of different options because I didn’t know where to start. He helped me with what size of pod I needed so that was right on the money. It wasn’t too big or small. He also recommended that I hire a crew and I ended up using those guys and they were great. He also worked with me to schedule pick-up on the same day, which he said was difficult sometimes but he was able to work that out. The rep was really helpful and the process was very easy. The driver was amazing during pick up and drop off. I went from California to Texas and they dropped off at my house, I made the schedule for the three-day notice and they came and picked up the items, and it was easy to pack.
Reviewed Feb. 13, 2017
I needed moving services and chose PODS because it was cheaper than renting a U-Haul. And so, I booked my container online. The website was easy to navigate and the quick quote was easy to use. The drivers who moved the container were timely, professional and courteous. The container itself was very sturdy and I was comfortable with it. I highly recommend PODS to anybody who would be moving.
Reviewed Feb. 12, 2017
When we moved stuff out the first time, I rented a truck and that was a pain in the neck. Using PODS was a lot easier. We were moving from Chicago to Post Falls, Idaho and we just loaded our stuff up and had PODS deliver it. It cost almost the same amount considering the expenses for gas, hotel, etc so it was very competitively priced. I booked with them online and it went smoothly. We filled everything out and they called me to verify some of the information. The driver was very nice and very helpful. He told me how to pack it to make it a better load. Also, they came out when they said they would for the pickup. Then they delivered our container on time and put it exactly where we wanted it. They were very efficient and very professional, and everything worked out perfectly for us. PODS is great to do business with and I might be using them again.
Reviewed Feb. 12, 2017
PODS helped me to move all my stuff across the country and they were great. They were the most practical and affordable thing that I found. I liked their price and reviews, too. I booked over the phone and their rep was wonderful. She talked me through the entire process and made it as easy as it possibly could be. The drivers who did the pick up were great. They came exactly when they told me. They were quick and efficient, and super friendly.
Reviewed Feb. 11, 2017
We got a container from PODS for both moving and storage because of brand recognition. I did not want to rent a storage garage somewhere that was fixed in place and pay somebody to move all my stuff out of my house into that, and then have to pay the same to get my stuff delivered to me. PODS offered the service that I needed and the container was dropped off to our old house but when we got it, we had not yet purchased a new home so it was in storage for about a month and then delivered to our new house.
Booking online was pretty straightforward though there was one point when I needed to make a change on the dates and it wasn't really clear how to do that. I didn't know if I would have been able to do it online or not, but I ended calling in to re-arrange that. But it wasn't a big deal. Then I was told they didn't need me to be there during the pick-up and the drivers always called ahead and give warning. I don't work very far from where the delivery took place so I just met them there to make sure that they put the container exactly where it was supposed to be. They also called to make sure that everything was above board and we were happy with the service. I didn't have any troubles and my experience with PODS worked out pretty well.
Reviewed Feb. 11, 2017
I called a lot of companies and PODS won. I booked over the phone but I had online communications with them too. The rep helped me with everything I needed. The drivers were all friendly and helpful, especially the one who brought the pod into the final destination. He was beyond being a nice guy.
Reviewed Feb. 10, 2017
I needed to rent a box and went with PODS for the convenience and for being cheaper. I ended up with their 16-footer container that was in excellent condition. When I talked to their reps and drivers, they were all very good in answering questions. Overall, I would recommend PODS to everyone else doing a move.
Reviewed Feb. 9, 2017
This company is ridiculous. I rented two pods storage in July. I paid my bill every single month. When it came time for a 200 mile move in January, Pods needed a weeks advance notice and my Pods were both delivered a day later than scheduled. I was charged well over $2000 for this service and was told that the Pods fees would be pro rated and would stop upon pick up. We unloaded the pods the day they were delivered and I called to schedule a pick up and they had to have two days notice to come back and pick up the empty containers. They charged me to drop off containers in both locations and pick up in both locations, plus $99 for each empty pod to be picked up and when I called to schedule both pick ups, the customer service agent only scheduled for one of my Pods containers to be picked up. I had to wait another two days for them to pick up my second pod.
Pods put my account on Auto Pay without my consent. I feel like they nickel and dimed me, plus they gave me the run around in billing and said stuff like, "Your credit paid for next months rental and you will not get your refund until we pick up your containers." and "Send me your bank statement and let me see where you were charged that fee on your card." and "We will call and see if the driver can pick up the second container today. It all depends upon how busy he is." Next time I will just rent a truck and move myself and use a regular storage unit.
Sheri, we are very sorry about this. If you have an outstanding issue that we can help you resolve, please send us a message with your customer ID.
Reviewed Feb. 9, 2017
We had used PODS before and got their moving services again for my sister. I booked with them online and their rep helped me, but then I had to do it over the phone for the pickup because the online carriers weren't working. I'd be using PODS again.
Reviewed Feb. 9, 2017
We moved from Baltimore to Florida and PODS called and showed up when they said they would. It was great that the pod was here when they said it was going to be. So, it was a wonderful experience. I interacted with the people who picked up and dropped the pod off and both were very nice and knowledgeable. The pod was dropped off before we even got to Florida so it was nice that we didn’t have to be there when they dropped it off. I would use PODS again and would recommend them as well.
Reviewed Feb. 8, 2017
I hired PODS to bring a container, deliver it to a certain location, and keep it there for about 3 months during a remodel. I went to their website, put in my zip code, selected the size that was appropriate for my needs from the several sizes that they got, and I got a delivery date and a timeframe. The driver who picked up the container was friendly and polite. I called the customer service to see if they needed me there when the pod would be delivered and they said no. Then I called them back when it was time to pick up the pod and they set a date. Both calls were fine.
Reviewed Feb. 8, 2017
We were building a house and we moved. We sold our house a lot quicker than we thought and so we needed a place to store all of our stuff and that was the easiest thing. PODS was cheaper than renting local storage facilities and it worked out great. I was careful in all of our furniture because it’s not climate controlled so I used furniture wrap and everything stayed fine.
Reviewed Feb. 7, 2017
PODS insurance is NOT recommended based on my personal experience. I will be very surprised if they pay anyone for anything that is happening inside the container unless the container is crushed and damaged. So why waste your money with these guys. Not worth it. ALSO, make sure you check your BILL multiple times. They charged me $611 extra and I had to call to reverse it.
We are very sorry this was your experience with us, Vic. If you have a matter we can help you resolve, please send us a private message with your customer ID.
Reviewed Feb. 7, 2017
I booked with PODS for storage and moving and my interaction with the driver was all good.
Reviewed Feb. 7, 2017
I thought PODS has gotta be easier than packing up a U-Haul and going across the country. PODS' reps were very helpful and gave me everything I needed as far as cost and how long I could have the POD to pack it up. I had it delivered on a Saturday and they assured me that they'd be there Monday to pick it up. My friend and I stood and watched because we were very curious to know how the whole thing works. They were friendly and accommodating until I got to Iowa.
I did not have an address when I moved out here. I was going to be staying with my granddaughter until I found a place. PODS wanted me to give them a ZIP code of where I was gonna be living, and I said I didn't know where that is. They asked what would be the closest to me and I gave them my daughter's address which was in the Waterloo area. When I finally got my apartment and called them to bring my POD up, they told me they couldn't do so because it was out of their service area which was not good. I said, "You have my furniture. Now what am I supposed to do?"
The guy I talked to the first day just said sorry. He added that I could come down to see the Rapids and pick it up and then take it back to my place. That was a possibility but it sounded like a lot of work that I really didn't plan on. The second day, the young gentleman I talked to really went to bat for me. He explained to me that he spoke to the supervisor, and made it possible for this one-time only so that they could bring the POD up to my apartment in Waverly. Overall, when it came down to the end of it, PODS was a good experience all around. It was a more leisurely way to do things.
Reviewed Feb. 6, 2017
I used PODS once before and I booked their services again for moving. They told me that they'd put two sizes of pods for me and when I decide within a certain amount of time which pods I want then I can let them know. So I did that and it worked out fine. It was a very good experience, I've no complaints, and I would use PODS again if I would need to move again.
Reviewed Feb. 5, 2017
I got a container from PODS for the sake of storing something over a couple of weeks. I did the booking over the phone and everything was good.
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