PODS Reviews

We booked a 16-feet pod over the phone, had it delivered, and then we packed our things up and they shipped them to our new house. We did not want to use movers as PODS was more cost-effective for us at the time. They gave us instructions on how to pack the pod if needed. The drivers were quick, friendly, and they did what they needed to do. They also gave me a window of time and they arrived within that time frame. PODS worked for what we needed and I would use them again if I had to.

I found out about PODS when I moved in October of 2010. I hadn't gotten a house to move in and I didn't know how to handle that. When I was going to the store one day, I saw a big, white container in somebody's driveway and I thought, "What is that?" I called the number and they explained it to me. I used them and I was thoroughly pleased. I used the phone when transacting with them because I don't trust what I'm putting on there online and I'm thinking I might put on the wrong thing.

I needed a temporary storage unit because I was doing a major remodeling in my house. I've seen PODS all over town, so I booked online with them, and it was very easy to book. The rep was very nice. In fact, when I set this transaction up originally online, there was a hiccup. When the POD unit was delivered, they delivered a smaller size than I needed. I had ordered the 16 foot container and they delivered the 12 foot, so I had to send it back because I definitely needed the 16 foot. However, they actually accommodated me quite nicely and were able to get out the correct size of container when I needed it the next day, and that just rocked my world. Moreover, the container they sent out was nice, big, and clean. Overall, it was exceptionally easy to arrange what I needed, get done when I needed it, and get on about my business, so I was very pleased. I would certainly use them again if I need temporary storage.

I hired PODS for storage. There's no rent, so I could park it in front of my house at the convenience of my home. I reserved the original POD over the phone and their reps were awesome. The driver was totally on time and courteous of my property. He gave me a call ahead of time. If I ever move again or the family's moving, I'm definitely recommending PODS. Everything was perfect with the service.

A year ago before we used PODS, our friend moved using them and she said it was cost-effective. We then booked the company's service online initially which was easy. We were hoping they had bigger containers but we made it all fit in the one we got. We had to get into it a couple times while it was stored with the storage place here and whenever we asked them to do it, it was ready for us and everything was exactly how they said it would be. Their guys also delivered and picked up on time. It was a very good experience.

I've always used PODS and their price was reasonable. They provide good service and it’s convenient using them. We rented from them a large container for four months which we used while we were building our home. It’s a 16 foot container and it’s the right size. I booked with them over the phone and I talked to the drivers before and when they arrived to let them know where to place the container. They're all pleasant to work with or talk to. I always recommend PODS to everybody. If I did move down the road again I would definitely use them.

I needed PODS mostly for moving. One of the great things about it is its convenience because I could take time to load and store my things. I made my booking for a 16-feet PODS over the phone and their representative was very helpful. I'm happy that everything went pretty well. The quality of the container was also better than I thought. I just wish they had something bigger.

I had seen PODS in the area and the person who used it was positive about them. I had a storage container put on my driveway. The only downside is their website is not responsive enough. If I used the website or called in and made a change, I couldn't see the change on the website. In this day and age, if I make some changes, it should reflect immediately on the website. But the people on the phone were very responsive and the guy who dropped the POD off discussed where to place it and was very helpful. Their customer service is very good, which would make me recommend them again.

We've used PODS before and they were awesome so we booked them again. Their customer service is great and super user-friendly. The drivers were also fantastic. Everyone was pretty professional and courteous. It was a great experience with PODS and we didn't have any issues.

PODS was an easy name to recognize, and other people in the neighborhood used them, so we went with them. We booked with them six months ago over the phone. The customer service and delivery guys were good.

I booked with PODS over the phone. The customer service rep was terrific. She thoroughly explained the cost right down to the last nickel and both drivers were fantastic. The only thing I didn't like was there were not nearly enough tie-downs. I would've loved it if the strut, the upright, and the beam have a slot in them where you could put something straight in and then twist it and then have these hooks all over the place, rather than have a few welded on islets all over the place. The tied downs were terrible. It forced me to pack the truck with a lot of garbage to feel secure. But that's the only problem. The doors work fine. I just felt as though I would've really liked it if I could've secured it as much as I would've liked and I nearly didn't see the big cost the PODS would've been.

I like to do things myself and I used PODS' moving services. I got two different pods from them that were the biggest I could get. The first pod was delivered to Florida and that was the day I packed it. I've yet to see what happens with the second one. Overall, I would recommend PODS to anybody.

We booked with PODS over the phone and the customer service rep we dealt with was very good. The driver who picked up our POD was also a very nice guy. I have no complaints at all and I would recommend them.

I used PODS several years ago. Something had spilled inside, but the pod was closed. We didn't package it efficiently ourselves but we weren't expecting so much turbulence with the load. There was some damage that was unexpected but there's not much PODS could have done. Other than that, everything was good and it worked for us. In addition, their website was easy to use.

I like the price with PODS so I got their services for storage and container moving. I booked over the phone and it was an easy process. My interactions with their reps were fine and they helped me out with everything I needed. They recommended I get the 16 foot container and I got one that's in good shape and can hold everything I needed to hold. Each one one of the drivers was excellent and superb. I was very impressed with them and they were all very professional and very easy to get along with. They called before they showed up, were on time, were very conscientious about where they placed the container and about my grass, and did a phenomenal job. It was cool to see the moving of the container and everything was done in a very timely manner just like they say they would. It was a great experience with no problems at all. I would recommend PODS.

I rented a POD to keep on my property in TEXAS which was fine if you just look at delivery to my location, but and this is important when I called to set up an actual move with my POD is was a Nightmare. Customer service is HORRIBLE!!! They have unrealistic dates and times for cross country deliveries. Their Customer service people are Beyond uninformed robots that read straight from a script and are uninformed about how to make decisions around customer service. Kenneth the "supervisor" is never in the office and no executive or director to help make things go smoothly with a cross country move. PODS is INFLEXIBLE in every way and they have NO MANAGEMENT that can help make decisions if you need something extra or different.

Twice I had PODS for storage and moving. They have the best price. I started out online but I had phone conversations with quite a number of people and they were very good. I had one pod originally put at my father's house by the company because there was some damage to the property and they had to put a pod. Then they had to have it changed over into my name so I could move the furniture. Everything went well and people were very helpful. Everything arrived on time.

Used PODS when I was moving some things from Alabama to San Antonio, Texas. I had a grandson who also used PODS and I never heard anything bad. Also, their price was pretty in line. But I had a problem at first with getting my date set, which is also their problem. I had to change several times because I had a son that was coming to help me and I was renting a storage unit in San Antonio. I was going to store for five or six months and I never knew for sure when I was selling my house so I didn't know when I'd get out and I was spending things I was using. But when I would have a change, they were so good to comply with what I needed changed. I also wasn't sure what size of container I needed so I decided to go big and we had plenty of room. The timing of their drop-offs and deliveries were great, too. It was a hassle-free move.

I got PODS for both my moving and storage needs. I booked them over the phone since I was doing a long-distance move which can't be done online. I ordered the appropriate container size. Both drivers were very nice and incredibly good at maneuvering both PODS. I was so impressed that they put the POD into the single weirdest position and it's perfect. Nothing was broken, everything was safe. They were a little bit late but I don't think that was within the driver's control. I think there were just some other issues that happened. But overall, it was a really positive and easy experience.

Due to POD's reputation, we used them for both moving and storage. I got the biggest container which worked out fine. The drivers who picked up the container were professional. The only negative that I had was that I was told that the storage facility in Ocala was climate-controlled but it was not. At that point, there was nothing I could do about it because there was only one storage facility that was gonna work for us. Besides that, everything went smoothly. I would definitely recommend and use PODS again.

I was looking up on the reviews of PODS and they seemed pretty good. I felt it was the right thing to do. I requested the large 16-footer container and the whole experience was excellent.

Horrific experience- bad people! After relocating after the loss of a child we used PODS to get a container which we packed with the help of the Fairfield police and city employees and the Napa firefighters. When it arrived at our new house 15 miles away it looked like it had been dropped. Everything was shifted and thrown against the door to the point where we couldn't even open it. It was horrific. Then when we submitted our photos and reviews the corporate office said it was our fault and denied any assistance with the most rude degrading email ever. Never use PODS!

I used the regular POD to move the stuff from the house. Their website was easy to use and informative. I also like the way they did business. I requested for a container about the size of a one-car garage. The driver who picked up my container and dropped it off was very good. Everything went smooth and we were happy. I have recommended them.

We used PODS for our move and storage as well because it's very convenient. We don't have to drive the container, someone else will. We also used the storage. We booked over the phone and requested a 16-foot container that was pretty big. It was very great with the PODS rep and everything was fine with the drivers. The service they provide is pretty expensive but worth it. If it could cost less, then that would be great. But other than that, everything was great and I didn't have any problem at all. I will recommend them 100%.

I booked a large container over the phone, and the PODS rep was helpful and excellent. The delivery team was on time, very professional, courteous, and helpful. My experience with them was excellent. If I'm going to move again, I certainly would do it with PODS.

I needed PODS' service for both moving and storage. We had price issues with the three or four different companies we checked into. PODS was more professional in their approach and the service that they offered in terms of online made me go with them. I had excellent interaction with the representatives. They answered all my questions and suggested a couple of things that were helpful. We got everything on time and pickup was on time, and the dropoff at our destination was on time.

PODS did a great job for me. I needed moving and storage services and since I liked their business concept, I went with them. Everybody I spoke with was very helpful. I had several calls with the customer service department. They were always very friendly, and helped me coordinate dropping containers off and picking them up so that there was space. I had a three-bedroom home in Albuquerque. I told the representative what the house looked like and then we ordered two 16-foot pods. However, when it was all said and done, I ended up with seven 16-foot pods. I felt that they were way off in the estimate in terms of the total cubic feet I needed in order to pack, store, and ship. That was the only problem that I really had.

We used PODS for the storage unit and the transportation, and then I got the pack and load services for unloading. I had checked on the cost with the moving companies, and I was originally going with the U-Haul truck and having relatives help drive it out. But then, it seemed like the relatives weren't as enthusiastic as when they first said they would help with the move, and I thought it would be easier and better for our peace of mind to go with the POD, and that worked out very well. I booked online at first, but was instructed to call Customer Service, so that's what I did. The rep was very good and helpful. I knew from looking at the stuff online what I needed, and requested a 16-foot container. The container was 8 feet, by 8 feet, by 16 feet in size, had a roll-up door, and was clean and sturdy. The pack and load service folks contacted me.

Booking with PODS online was very easy. However, choosing the correct size container needs to be explained a little bit better online when I don’t have someone to talk to about how much. It says online that a 16 would fit a four-bedroom house and it doesn’t fit. We ended up leaving our appliances with the house so we didn’t have to buy another one. I was charged to drop off and the container be picked up from a residence two streets away from where they picked it up and didn’t charge me but when they dropped it off, they charged me. When I called, the lady told me it was 24 miles and I said, “No matter which way you look on the map from PODS to my home, my address right now is 11.5 miles." She argued with me for a really long time and finally her manager got on and said they would refund me but she was very rude about it. But overall, our experience was great and super, super easy.

Using PODS was convenient. They would bring the container to the house, which meant I didn't have to pack it up and move it to a storage place. Although there were storage places in my area, but I'd have to rent a truck. Then, the customer service reps were excellent. They worked with me to get what I needed and told me what time it would be there and what wasn't available. I thought I had ordered a too small POD and I'm glad that I didn't get my information wrong so that was perfect for me. I also liked that the payment was electronically taken out of my account and I had a record to check. It was easy and the service is very good.

I ordered a unit immediately following the flood to store salvageable items. I made the initial payment with my husband's credit card without being informed that this card would be debited automatically each month. Secondly we called to have the pod picked up on the 28th and was told that they would be here to pick it up on the 29th at 7am. Immediately after our phone card my husband's card was debited for the monthly amount of $153 plus the $69 pick up fee. Remind you that we are being billed $153 and will not the pod for use.

With PODS I didn’t pay for everything all at once. I pay for it in stages that used it. I also had great interactions with their people most times. I would recommend them and I would definitely use them again.

I was moving and I liked the convenience of using PODS. The driver who picked up the container was on time. He had a little bit of difficulty but the job was done. However, though I have the transaction recorded on my charge account, I never received a receipt for the breakdown and I’d greatly appreciate it if they could send one out. I would highly recommend them nonetheless.

I needed a storage unit that I could take my time loading and then I needed those relocated. I was paying for my own dime and I needed time to do it so I went with PODS. I booked online and then I spoke to a rep on the phone because I needed more clarification, and both were very easy. I had a lot of clarifying conversations with them and somebody helped me through so that I got the right sized pod and didn't end up squeezed too much. I got the biggest pod since the second pod was quite a big jump in price and I wished there had been a way of having it through. I did get another one, so that was a bit painful when I thought how much it would cost to get another needless hauling.

The guys from PODS brought the pod to me and put it where I wanted it. I loaded the pod and they came and got the loaded pod. Then they brought it to me when I wanted it. The people I interacted with were very helpful and knowledgeable. That was the easiest experience because I had to move across the country.

PODS has the ability to ship the container to my house, essentially have it stored for a period of time, and then have it redelivered with convenience. I booked a large one online, and the driver who delivered it was very professional, as well as the driver who picked it up. It was a good experience.

I did some research and PODS met my needs for what I was trying to do. Their customer service rep and the drivers during the initial drop-off and the drop-off at my final destination were excellent. It was a great experience and I have no complaints. I would do it again in a minute and I've recommended PODS to other people. I would never move again without using them. They're the easy way to do it.

We moved recently and we had to store some furniture for a while. PODS was easy and the simplest way for us to do it. Compared to all the other optioned we weighed, availing of PODS's services made the most sense. We booked over the phone which was easy and this was several months ago. It was great and there were no problems. We got a 12-foot container and it wasn't that much more money for that bigger one. Their guys came and dropped it off. The container was clean although it could have used some more places to tie stuff up and some hooks or tie-down straps. Other than that, there was no problem at all. I bought some rope and we tied it up as much as we could. We then loaded the stuff we were taking with us to our old house and PODS stored our stuff for three months. When our new house was finished, we had them deliver the container and we unloaded it. They picked it up afterward.

The pricing at PODS was reasonable and I knew they wouldn’t mess up. So, I booked from them, and the online booking was really easy. I do a lot of stuff online and it was very intuitive. I had the storage container on my driveway for a couple of months while I remodeled the garage. It was great and I definitely would use it again. The whole experience was reasonable and easy.

I was looking for a really safe, secure place to store my mother’s belongings, and I wanted an environment that I felt her belongings wouldn’t be destroyed or damaged. I decided to book PODS based on their positive reviews. However, I had to keep my belongings in PODS longer than I had expected originally. I thought it would be anywhere from three to six months but it ended up being over a year which was a long time. It was set up on automatic bill pay and all of that went fine. But at the end of my contract, they double billed me for bringing it somewhere else. But the person I talked to in Atlanta took care of it completely, and they transported it for free. So, they gave me a credit to deliver it to my home. A few issues came up, but PODS was very good about taking care of it, and I ended up being very satisfied.

I went with PODS for two main reasons. One reason is that they were serving the area I was moving from and the area I was moving to, and the other reason was simply the size of the modules available. I had a very pleasant experience with them. I tried to book it online, but because I was moving interstate, I had to do it over the phone. At both ends, when the delivery fellows dropped the pod off and picked it up in Maryland and up here, they were very cordial and nice to work with. I've already recommended PODS to a couple of friends.

We’ve used PODS before and we liked them so we used them again for storage. It's easy to book with them online or over the phone and their reps are very nice. We had a great experience with PODS and we'd recommend them.

I’ve used PODS twice. My mother passed away in January of 2013 and we used the service to do some changes in the home that needed to be done. We had the container in front of the house for about six months and it was a tremendous assistance because we were able to work slowly and move things and reorganize. Then my husband became ill and I had to face another tragedy about health. I then had to make a decision to move my business of 30 years into my home and go virtual. It matched that I would have to have access to things and I had to liquidate about 85% of my inventory. I needed immediate things to handle customers and so as not to turn my house into a warehouse, besides having very large warehouse facilities to support backup, I had the POD in front of the house for files and things of that nature for almost a year. It worked out really well because it gave me the chance to do things in phases instead of having to do it all at once.

I was doing a one-way move from Baton Rouge, Louisiana to Troy, New York. And I was considering between PODS and U-Haul. I was gonna rent a U-Haul but someone said, “Oh, you ought to get one of those PODS.” So I called PODS and got a price. PODS sure beats driving a U-Haul for four hours, so we got them instead. I booked it online and then called them afterwards. We got a small, seven feet container and filled every inch of it. The driver that dropped the empty pod off in Baton Rouge was excellent. I had phone conversations with the driver in Troy that dropped off the full pod, and he was very nice. He put the pod in the right location. It was a very good, very positive experience.

I had a POD dropped off at my house, we filled it up, they stored it for a while and dropped it off at the new house. At that time, me and my wife really weren't sure where we were moving so we needed it stored and then have it delivered close to wherever we did get moved to. We ended up with two 18-feet containers and I still got one sitting in my driveway we're working on emptying.

We were moving and I used PODS due to their reputation, word of mouth and the price. I booked them over the phone and had a brief interaction with the PODS representative who was direct to the point, knowledgeable and kind. I had a good idea of the size of the container and the rep confirmed it. I got the biggest one they had and it was perfect for my needs. It had some cracks on its top like a hole, but kept everything inside dry. So, it didn't seem to harm what was inside. The container was also clean when we got it, so it was in good shape.

I wasn't sure when I was going to move and needed the storage. I've tried other options, but PODS was the best. So I booked with them over the phone for storage and moving cross-country. I did a lot of research online, I ended up having to call them because I had some questions. I had a very excellent experience with their reps. Everybody that I dealt with was very professional, seemed to know their job, and answered my questions. I was very happy with the information I got, which ended up being accurate.

I had used PODS before eight years ago. The only thing I didn't like this time is the day that the POD was supposed to be delivered back to me, I couldn't talk to anybody. It was late in the day when they finally got back to me with the time. When they brought the POD to begin with, it was early in the morning and when I wanted to bring it back so I could empty them, it was going to be late in the afternoon. I expected it would be early in the morning and had help all lined up early afternoon and then had to change my help. But otherwise, it was good and it worked out all right.

I used PODS in Kansas City once before so I went with them again. I rented two different-sized pods and stored them for about six months. They took them to their storage site. However, we had a long driveway which was a flat space and there was a bunch of patio furniture sitting out there and when they were bringing the second pod, they clipped and dented the corner of my wrought iron patio table. But when I called the local owner, he told me to get it fixed, send them the bill and they'll pay for it, which is what happened. So all of it on the local end was totally a pleasant experience and everyone there was lovely. The drivers were great too, and it wasn't their fault.

We heard a few great things about PODS and it was exactly what we needed because not only would they bring our items down to Virginia, but we didn’t have a new location to move into yet so we needed the storage aspect of it. There was a really nice fellow down here that delivered the pod, and he was also the same fellow that picked up the empty pod.

Overall I am satisfied with the corporate office, however the local office in Fishers, IN has thoroughly disappointed me. I called to have the unit picked up, the office was too busy to pick it up by the end of my month contract. I was told I would not be charged for the next month because it was their fault and not mine. I woke up to find my account had been charged an extra month on top of the $91 pickup fee. I've put a complaint in with the corporate office because the local office is closed on Black Friday. I am so very upset about this!

I did a long distance move with PODS. I rented a 16 footer, the largest container. It was nice because it held almost everything that we needed. They delivered to my home in Rhode Island and then delivered down to Venice, Florida. I did the whole thing within a month. I chose PODS for their great ratings and I liked the fact that we could pack it ourselves and we had control over that. I booked over the phone. It’s easier to explain and we can make it to our particular needs. They were very helpful doing that. I had to change a few things and they were very good about amending that, and then I had interaction with the drivers who are excellent. When the drivers said they’re coming this time frame, they hit it on the mark. And they usually called when they were 10 or 15 minutes out.

I saw PODS in the neighborhood and thought it was going to be less-expensive. I needed them to drop off a pod so I could fill it up and have them deliver it from Florida to Connecticut. I booked over the phone and their reps were very knowledgeable. The drivers were polite and courteous, too. I did ask them to move the pod because it made my walkway too narrow and they very nicely moved it. They arrived right when they said they were going to and they called half an hour before they got here. Everything was delivered promptly and I was very satisfied. I had no problems and I would recommend PODS again.

We did moving and storage with PODS. We like that they brought the POD to us. We loaded it up, they picked it up. And then a year and a half later, they dropped it back off and picked it back up. That way, we didn’t have to load it and unload it and then load and unload it again. We got the big container but it wasn’t big enough for us. We got rid of a lot of stuff.

I moved out of a house and I was moving to an apartment and couldn’t keep everything. I used PODS as a storage unit to keep my stuff together because it seemed to be convenient. The conversations I had with their reps were few and they were very professional.

We did moving and storage with PODS. We got the medium sized container and I needed a bigger one. We forgot about our attic. It was confusing to me because their website doesn’t really tell people where stuff is gonna be stored. I did not like that part of it so I called them to find out and then they told me where it was gonna be, but then I feel like it got moved. I wanted it to be an indoor facility, however, I’d never called them if it got moved somewhere else. I would’ve liked that information on the website. Other than that, everything was fine with their customer service.

We were moving long distance and a friend recommended PODS. We booked a 16-foot container. A 12-foot probably would have done it but for the long distance, the only sizes that were available for us were the 8 and 16. The 8 was too small. So it worked but it wasn’t quite full. The customer service was great. Some of the best that I've ever worked with. The drivers were good and showed up on time. Everything went smooth. Everything that they promised, they did. They did it on time and they were good about notifying us ahead of time when they were going to be delivering or when they were going to be picking up. We were pleased with the whole experience.

Our Realtor recommended PODS, and in fact, we got a discount on our first month with them. We were moving, and to stage the house, we pulled out some of our excess stuff and we stored it with PODS and brought it back when we needed it. Both times, the drivers who picked up our container were both very nice. We only used PODS for storage. We didn’t end up moving. We booked PODS online and it was very easy. I requested for a mid-sized container and it was absolutely perfect.

I had a friend who had just used PODS for something temporary. And I thought that was perfect. So when we staged our home, we put the stuff we didn't want in the PODS container, whisked it away for six months and then brought it back, and now we're moving. We loved the service. It was easy and reasonable. I did the initial booking by phone because I had a lot of questions and every interaction was professional.

I wanted to put my furniture in the POD instead of getting a moving company to bring it, put in their truck, then drop it off, and then put it back on the truck, and then move out. I didn't want my furniture to be moved four times because then it would sting up pretty bad. I called Customer Service once or twice about scheduling, and the picking up or dropping off of my things. I requested the 16 foot container. They suggested that I get two containers, but there was no room for the second one where I was. So, I just got one container and had the movers put all of my furniture in the POD. I moved myself to a local storage place and stayed there for a month. So, they were bringing whatever's in the POD three miles away, and I just took everything else in a local storage. It all went well and I was happy with the results.

I needed moving services and went with PODS. I checked out some other places and didn’t see much difference in price. The PODS reps said what they were going to do and they did it. They called ahead of time and everything was like they said. I got what I expected and everything was perfect. I'd recommend PODS.

I'm a do-it-myselfer. I didn't think I needed a big company to come in and do everything so I got PODS for my move from California to Arizona. I requested a 16 foot container. I underestimated. I could've used probably two but it all worked out. The container was clean, sturdy and sufficient. The guy that brought it to the house when we moved was great, as well as the guy that came and picked up the empty container. They helped schedule everything on time and everything worked out good. We had to move the date on the original drop-off and then pick-up and they were very supportive on that.

I went with PODS for moving and storage because they had the best price. I booked online and it was a quick and easy process. The people who dropped it off were also awesome. They got it into a really tight, little spot for me. Everything was on time and super easy. I had a really good experience.

I needed PODS for a move. They were cheaper than other storage or moving company. I booked them over the phone and they had friendly representatives. The container I got was the right size for what I need.

I had used PODS for moving and storage. They were flexible in terms of their time. Booking was quick and easy, and their representatives were good. The driver was great as well. Everything was good as a whole.

They're the only company available around here in our town. I talked to a rep who was very helpful on the phone. We got a container that was big enough to put beds and dressers and then we moved everything into our PODS and then it was moved out. The driver was excellent and everything went smoothly. I'd use PODS again.

We were moving from one location to another, and needed moving and storage. I checked around and a friend of mine used PODS, and she was happy with them. That made me decide to go with them. I got two containers that were the perfect size for what we needed.

I went with PODS based on the recommendation of a business associate as well as the simple fact that I didn't have to drive a moving truck. The customer service rep was very informative and thorough. There was confusion, however, on the website when I went to go understand what I had paid. When I called to make some scheduling changes, there were some issues with billing. When I went to go see on the website, the invoice was not clearly understandable and I had to call in to make sure to clarify that. It took about 15 minutes for the representative on the phone to help me understand what I was looking at on the website. Other than that, the drivers always showed up on time and they called ahead when I had asked it to do so. The cleaners were contained and everything showed when I had asked it to show up.

I've heard positive things from other people that I know who are discriminating and they were happy with their PODS experience. So I thought based upon that, and the price of a PODS type of move versus a more traditional one, it seemed like the route to take. I commenced the process by speaking with someone 'cause I wasn't exactly comfortable with being able to assess online what my needs or what the PODS sizes and things would be. The reps whom I spoke with were fine. In some respects it was a bit confusing because I originally asked about pricing of two PODS and then felt like I could get it done with just the one large size, but had to go back where we ordered a second POD. So any kind of confusion on that end was more of my doing than anything else simply because I tried to get it done with one and I couldn't do it.

I've had other previous people that were customers tell me they had good experience with PODS so we used them for moving and storage. It was easy to do the booking online and the size of the container that we chose was perfect. Their drivers came to pick it up and they double checked it to make sure the positioning that I wanted worked. It was really quick and simple. They came in and picked it up and left. Overall, it was easy to use and I would use them again if I had the need to. They were competitive and customer service was good. I was happy with the experience.

My PODS experience was positive. I called and spoke with representatives of a couple of places and thought PODS had more experience in what I wanted to do. The representative sold me on that. I had the sense that the guy knew what he was talking about. I asked a number of questions and the company answered everything.

I booked a POD online and then I registered at the PODS website and used it to monitor and track the whole process which went very well. We dealt with their folks in Florida and all of our interaction was through the corporate office since we moved from Ohio to California. Then they handed us off to the local office who delivered the POD and things got a lot better and clearer so there was a lot less confusion. We contacted the central office when we moved to California and we were back to confusion again. But then things straightened out when we hooked up with the local office in California. It was a very difficult move but it was a very pleasant experience working with Rose, Al, and a couple of other people. I'd like to interact with them again if I'd do it all over. It has been a very good experience all the way around.

We needed a POD 'cause we were clearing out our office to make it bigger. The PODS came here instead of us shipping it somewhere. It was perfect. The experience has been easy and convenient. I would recommend them.

We had PODS do storage for seven to eight months, with pick-up at one location and delivery at a new one. The overall deciding factor in choosing PODS was the price. Booking online was very simple and straightforward with a step by step walk-through. We got the 16-foot container which was sturdy, durable and clean. It was what we had wanted and also easy to get into and out of, and lock. When the drivers called to let me know they were on their way, they were very courteous. Then when I had called with a question at one point, they were very quick to answer the phone and my question. They were very easy to work with even though we weren't home when they dropped the container off or picked it up. After it was done, we were all set and everything was good to go. It was a satisfactory experience.

Everything was great! We’re refurbishing one of our rentals and we needed to move it out. I told PODS the rental unit's size and the amount of furniture and they recommended two of those 8-foot containers. We had the pods on-site and they arrived when we wanted them. The pods were cleaned for our renters so they weren’t hesitant. The PODS team were conscientious about everything they did. They laid everything out and explained what the extra charges were to be if we needed it longer. The drivers were very courteous and even turned the containers around because they were backwards. They took the time to do that with no problems. I’d recommend PODS to anybody that was needing storage on the premises like we did.

Our home flooded and we didn’t move out of the house while it was being renovated. I needed premium sized units and PODS units would fit in the driveway and were available and at a reasonable cost. Booking online was an easy process. We got two 16 foot containers and we were able to put all of the contents that we needed to in the two of them. The driver that delivered the containers was good to work with. He put the containers right where we wanted them.

I needed PODS to drop off a container. I filled the container up and they came and picked it up. When I got back to my house, they brought it to my house. I unloaded it, called them and they came and picked up the PODS. Everything was good. I tried booking it online at first but it was too screwy and the website didn't work right. It was a horrible experience so I had to call them instead. It was also easier calling them when I had to tell them to come back and pick up the PODS. The drivers I dealt with were both very nice and very professional. They did everything that they were supposed to do and were helpful.

I had used a different company for a different move prior, but they only have one size of their containers. I needed more space now and PODS had definitely a more selection of sizes. I booked PODS online, and then made the follow up on the phone. Their customer service call center had very friendly and helpful staff. Booking was easy, and then I had to change the dates once because I wanted to make sure that there was no confusion. I underestimated all that I had. I requested for the 12-foot container but it wasn't the correct size for my needs so I ended up having to order a second one. The driver was great. He was very friendly and easy to work with. It was basically a convenient experience with PODS.

I had PODS for short term storage when I moved. I wanted a company that could deliver to my house and that would also let me keep the container for a little while as opposed to a truck that I would need to return right away or a storage unit that I would have to go back and forth to. I booked PODS over the phone and Max who was the rep I spoke with was fabulous. The driver was also great. I've recommended them to a friend.

I rented a pod from PODS Storage to have in the yard as I was trying to clean out my house and garage and wanted to have a place to put my things. Booking online was quick and easy. The container was clean when it came. It was easy to open the door and lock which I bought with it. It was very sturdy, too. The drivers were very pleasant when they dropped it off and picked it up. It was a very professional experience. I would recommend PODS.

I've used PODS twice and they're great. The person I dealt with over the phone was very helpful. I took three containers on the way to Florida and got one container on the move back. The drivers were also very helpful. They put the container right where I wanted it and didn't make a mess, picked it up and off they went. It was effortless.

I needed a moving and a storage service. I compared prices of moving companies and PODS offered what I was looking for. I booked them online and the website was easy to use. They sent me confirmations on every step or change I made. They showed up and delivered when they were supposed to. The driver was very professional and courteous. In general, I was very happy with the service.

I am from Glen Allen, VA. I am having hard time dealing with these employees and later Supervisors wasting 3-5 hrs each days since few weeks and placing wrong orders and wrong debit card expiration and not changing Long Distance order after canceling and still delivering local POD and after adjusting Local POD to long distance and Sup putting on hold, not showing up yesterday 11/15 and PODS container getting picked up today morning even after my email to the owner without any response from him.

Everybody with PODS was very helpful and professional. If we needed to make any changes, the availability was good. The customer service reps were very good and I always got confirmation and emails so I knew things were taken care of.

We needed services from PODS because we moved from Florida to Colorado. They were the cheaper route. I did the offer online, but then I had to call a representative to set it up. Booking the service online was super easy. They did all the leg work, so there was really no work on my part. We filled the 16 foot container to the brim. The drivers that picked the container up were all nice and very professional. It was a smooth process, so we were very satisfied with the whole thing. Everyone should use them. We had a great experience.

I had PODS come and deliver the pod and then load it. I booked the 16, their biggest one, but could have used 2 of those. I wish I had done the whole thing with PODS afterwards, but I’ve never used it before. Their guys were great. They did everything they said they would. They loaded it up right and they listened to me. I had a lot of issues about being really careful about certain things and sometimes movers don’t react well, but they did.

We needed a pod out in our yard to store while we were doing some remodelling and I heard about PODS. I booked online and the process was straightforward. However, we couldn't use the size I wanted because we didn't have enough room to get it in and so we had to use something slightly smaller. All in all, my experience using PODS was easy and cost-effective.

PODS came and dropped off the pod and then picked it up and carried it about four states away. The service reps answered all my questions and gave me some suggestions on what I needed. I requested for the 7-foot container, and it was perfect. It has a roll-up door so the movers could fit all the furniture in there and strap it in. Everything that was in there was fine and it was clean. Also, we had rain and nothing got wet. I was moving my mother and it was a very stressful move, but everything went very smoothly. Everything was right on time. I loved the email notifications that let me know everything. It was very beneficial. They were constantly staying in communication with me. Overall, the communication, the service reps, and the delivery people were excellent.

We used PODS for a cross-country move and then storage at the destination. I got two of their 16-ft pods. The cost was about a third of what using traditional movers would be so that was a huge incentive. But they had a huge number of negative reviews that had me very concerned about, especially billing. A lot of people claimed that there were charges they had never been told about and that their credit cards were repeatedly charged without their permission.

We got two storage units with PODS. The ease and word-of-mouth are the reasons we went with them. We had a very good experience with their rep and their driver was very personable and quick. Overall, perfect set.

I changed state so I used a medium-sized container from PODS for moving and storage. I chose them for the security and convenience of it all, because they put the pod in my original driveway in Oklahoma. I was able to load it, so it was hassle-free, and then they would deliver it to my new home. The PODS driver was friendly, professional, and quick. I love the courtesy call for delivery because I had forgotten the particular day he was coming.

I moved my daughter back to Florida from Massachusetts and used PODS for moving. They were the best option and I booked them online. There was a little coordination of where they were and when they could come and they did a great job. They came and put the pod where we wanted it. They made the move very easy and when they delivered the pod they put it right in my driveway. It was the first time we had done it and everything worked out well. I'm very happy.

PODS' people were all great - from the person who did the reservation to the driver that dropped the container off and picked it up. I had a special request when I came to get my stuff. I did not need it delivered any place. I went to their storage facility and they set the container outside so I could get my stuff out of it and that worked really well. It was a very pleasant experience and I'd definitely do it again. They've found a niche that did not exist before that nobody was doing and they've come up with a great marketing strategy. I've also recommended them to people.

It was helpful at our age and stage in life not to move as we normally have doing it all ourselves. We were moving from Connecticut to Florida and booked with PODS over the phone. For the most part, I had a very helpful interaction with their rep though there could've been more clarity with the calling of the different schedulings and payment plans. I wish I had the same person, a consultant, to talk to. That would be very helpful if somebody could be assigned to my case. There was a little misunderstanding about our final delivery to where we live from the holding area. It set us back a few days. It would've been nice if that particular thing didn't happen with better communication.

I had to do my move over a long term and I had to store stuff while moving so PODS was the easiest option for me. The container I got was sturdy and the moving crew was helpful. Overall, it was a good experience.

My advice is: Don't do it. I placed my stuff in storage over a year ago. The company was great selling me their product including long term storage. The problems I have encountered is accessing the containers now. I moved 600 miles and cannot afford to relocate the containers. For over a year, I have called to schedule access to the containers. I prefer to access on holiday weekends (more time to travel and less time off work). Every time that I call I am always told that the container location will be closed (usually for 2 to 3 days) and I can't get to the pods. My experience - PODS definitely doesn't make long term storage a good option. For moving they're a good cheap option over a moving company but long term storage - stay far away from that mess.

We got a container from PODS and we used their recommended people to pack it up and we stored it for a week. And then they delivered it, and then we had them unload it. We like their price. We didn't know the size of the containers and told them the number of rooms of furniture, and then the PODS representative suggested the size. We got the biggest one and it was the right size and the container was in excellent condition. However, the guy that delivered it was new and he had a hard time getting it in the driveway ‘cause we’re on a hill. But he did it eventually. The experience with PODS was really efficient and very timely. The people who they recommended to pack it and to unload it were great. I would recommend PODS to others.

I had friends that had used PODS before and they seemed to like it so I went with PODS. Darren and the people that delivered and picked up were all professional and helpful to my needs. It was a good experience in challenging times so I would go with them again if I have to move again.

We used PODS for moving and I like the quality of their actual POD. Everyone I spoke to was very nice and they knew what they were talking about. The only issue I had is when I scheduled it to come up and be delivered, they did it on a Sunday which I was absolutely thrilled about because I was going to be home. And then it didn’t show and no one called me. So when I called Monday morning, they said they don’t deliver on a Sunday. That’s the only thing that I was disappointed about because I had a lot of people to unload it, so then I had to pay an extra month to keep it out because I couldn’t get people to help unload it and had to do it myself. Other than that, I had the smallest container which was perfect for me and their drivers were also on time. They were professional and it’s nice that they knew their job.

I had PODS deliver the storage container in my driveway where our stored stuff was because we're having work done at the house. I tried to book online but I found it very annoying so I booked over the phone instead. They came, they dropped it off and then, they came and picked it up. The moving of our container was good. However, it was really expensive and ridiculous to have paid for a drop-off and removal. It was way overpriced and I would definitely look to use another company in the future.

I used PODS several years ago when I had moved before. Then I used them again for storage when I was moving out of my house and then had it moved to my new condo. I requested the biggest container size. Both of the drivers were great but the follow-up pickup was not good because there were charges that I didn't realize were there. I called them to come pick it up and thought I could save money by having them do it a different way but they just kept restating that that is what I was gonna have to pay. They weren't very helpful and understanding. I was very frustrated at that point but I would probably use them again.

PODS provides the convenience for loading and unloading and having the off-site storage was really nice. I booked with them over the phone and everything was quite good. They even helped out with the right service level. The container was very clean and it arrived in good shape. Plus, the delivery was fantastic. The delivery guy placed down wood on the grass to protect the grass while the wheels were rolling over it which was really cool. I called customer service a couple of times to arrange pickup and I needed to have the pickup sooner than what's planned. They helped me out pretty good with that and everything arrived on time. I looked at it online but they didn't have a return date available when I needed it, so when I called, they were able to re-arrange everything and get the date. It was an excellent and professional service. I will definitely be using them again and I tell all my friends about them.

I had one PODS unit delivered to the place I was moving from then had it delivered to my new house. I got them due to friend recommendations. The online process was very simple. Then I had to call to reschedule my move but their reps were very friendly so it went very easily. The container was moved safely and none of my things was damaged. The drivers were on time and delivered and picked up when I was at work with no problem. I had a really good experience. Hopefully, I don't have to move again anytime soon, but if I have to, I would definitely go the same route. PODS provided dependable and secure service.

I have been with this company for about 2 years and all of a sudden they choose to take money out of your account because they want everyone on auto payment. They are saying that it has "always been mandatory", which is a blatant lie because they even verified that I was calling in every month to make the payments prior to this... These people don't care that they basically evicted me... Save your money and go elsewhere.

We went with PODS for storage services and did our booking online. It was really easy to sign up and have it delivered to the location that I needed. The container was sturdy, safe, waterproof and worked really well. The driver called a few different times but it ended up being fine. There was some confusion about timing but it was not a big deal at all. It went really well and I was glad that they were able to pick up soon after I was ready for them to come and get it. It all was exactly what I needed and I'll probably use PODS again.

When I booked PODS over the phone for moving, they helped me with the size of the container. I checked it online and then I called them. I ended up with a 16 foot container, which I loaded and unloaded twice, experimented for more than four tries and finally packed it like a can of sardines. Their drivers called before they showed up and they were real nice and professional. Everything was great.

If I could put two in front of my house I would’ve put two but I only had room for one. I got the biggest container 18'. I wish it was a little bit bigger but everything went fine. They came back when the door get jammed and helped me open it. I'd recommend PODS to anybody. I’m always telling friends not to get a truck and to get a POD because it can sit in front of their house for four, five or six days. It’s something that anyone can drop off for as long as they want it to be dropped off in front of their house, to load as fast or as slow as they can or possibly can do. It’s a really good way to move. I’d used them before when they first started years ago.

I needed one of the little PODS units to put my furniture in while I renovated my house. I’m pretty much decided for the size I needed and that’s the way I went by. It was about 12 by 20 and I filled it up with six inches left in it so it’s perfect. I like both of the drivers. They were nice, friendly guys and we got along well. There’s only one thing I wish they would figure out a little better way which is to latch the door because it was tough to get it locked. The little 'slidy' thing wouldn’t slide right. It was tough and old people wouldn’t be able do it. I got it done but I'm right on the edge of being an old person myself. Still, it was very pleasant, I expected what I got, and it was really good. I didn’t have any problems and I plan on using them again if I ever need them.

In June 2016, I arranged for three PODs for delivery of my household effects from Arlington, TX to Las Vegas, NV. The PODs were scheduled to be delivered, one at a time, allocating time between PODs for packing, and delivery of the next POD. After two PODs, were delivered, packed, and returned to their storage area, I called the company to request a smaller POD. The agent I spoke to seemed kind of "flakey" as we spoke, and then when the POD was delivered, it was the wrong size. I refused the delivery of that POD. They delivered the size I ordered the next day or so.

I got a 12-foot pod plus storage and then delivery service from PODS once we were ready to pick the furniture. I like the convenience of being able to load the furniture myself and have it stored and then delivered to where I needed it to be delivered. The driver that picked up my container at my original location ran over a really nice, old sago palm, at a house that I was still in but apparently the new owner didn't mind that. Other than that, it was a great moving experience.

We used PODS because they could drop the pod off and I could fill it up then they'd pick it up and drop it off where I was moving. At that time, I got the promotional that shows no fees for pick-up and delivery and with pick-up again, which was much better than what I saw on the self-storage or a storage facility, so I took advantage of it. We recommended PODS to one of our close friends that was also moving at that time, and they took advantage of it as well.

We wanted to sell our home so wanted to get some furniture out of there to stage it and PODS was the best, most secure and easiest option. I looked at booking online, but ended up booking over the phone. We were being a little cautious so we wanted the container a little bigger. The container is a free option, it's a big white container, and had a blue door with the PODS on the side. It came very clean, which is nice. However, all I see is the sign was falling off on the side, but it's not a big deal. The driver just came and picked up the container and the drop off was with some very nice, friendly and helpful guys.

PODS was great. We had them for short-term storage and moving. I booked POD online but I did have to go in over the phone to make a change because the online didn't do it smoothly. I had originally scheduled a move date but when the closing for the house got changed, I tried to push that move date back a couple of days. I was unable to do it online that it had. I was able to work partway through the system but at the end of the process, the new date didn't show up. So, I ended up calling just to be sure that it was recorded correctly. The sizes of PODS were perfect in the website. I like their advice on matching the number and floor area of the rooms, to the size to consider. In fact, the size that they recommended was perfect for what I needed to move.

I needed moving and brief storage services and I went with PODS since I wanted to give them a try versus a regular moving service. I booked online, and it was easy to understand. I used a combination of the containers - the big one and then the half size. However, I underestimated it. I then called the customer service center for the additional PODS I needed and the reps were very professional, courteous, and helpful. I was able to get the correct size for my needs in the end. I would highly recommend PODS to anyone moving.

We had a bad hailstorm and I had to move some of my stuff out from my place to allow the workers in. I requested from PODS a 20-foot container to be delivered on my driveway so I could load my things right there, which is more convenient for me than hauling them and putting them in a storage somewhere. The container delivered was very nice and it took care of my stuff. When I got done loading my things, I called and emailed PODS telling them when the container was going to be picked up. It was a pleasant experience all around. It was a headache for a while but it sure took a bunch of it out of the way.

We rented a pod from them for about three months. They were very customer-friendly. They explained everything and answered all my questions. It was very positive. The pod was delivered to our home, put in storage, and delivered back. They came four times, and I was there two of those times. They let me know they were coming, were polite, and cared about their work. We didn't have any problem or damage. Then the customer service called to make sure that everything was done to our satisfaction. I would recommend PODS to other people.

PODS was a familiar name and online consumer reports were good and positive. Also, their price offered was slightly cheaper than the next best competitor that I have heard of. I have booked with them through online and it was super easy. I requested for a moving container from them twice and they were three months apart. They were sized 12 feet and 16 feet. The smaller was for staging the house and the second one was for when I sold the house.

We got a couple of containers from PODS and used them when we moved to our new address. The young man who was driving the truck was very polite and went ahead and did what my wife asked. It was a great experience with PODS.

I know a little bit more about PODS than any other company since we used them in Washington State as well as Maryland. The driver did a really good job of getting the container where it was in level. The house that we are renting was inclined but he made sure that it was braced in the best possible way. The container itself was also pretty sturdy.

Like numerous other reviews, have an ongoing billing dispute with PODS that has been happening since they billed me "in error" for cancelled services. First, first to be fair, had wonderful experience with PODS drivers and customer service reps when I had used their services earlier this year. In fact, I was so satisfied with my experience with them that I had arranged to have other PODS delivered to my current address. I had placed the order, but decided due to changes in my life that I would need to cancel the order, and reschedule it late on. I did so at least 10 days prior to the scheduled delivery of the POD and received an email the day I called to canceled from PODS stating the service were cancelled.

PODS was within walking distance from my house. I went in and they were very nice. Their representative was very helpful and so was the driver that picked up my container and dropped it off. Everything was good.

The PODS representative that I spoke with was great. Every time I called they were pretty good. The only issue was with the way my wife packed our stuff, everything fell down during the move and I could hardly get the door open. I had to crawl underneath and get some things out of the way of the door opening. But everything worked out great and if I ever need a move again, I would definitely choose them again.

Other people had told me that PODS has good service and they were right. I've used them for storage and moving multiple times and I've never had anything broken. The first time I booked was via phone because I was a newbie, and their reps were excellent. After that, I did it all online and it was very easy. The drivers were always on time and always called ahead to let me know when they were getting close. I was in a gated community so it was always nice to let the guard know to not give them any issues. Plus, customer service always called to check to see how everything went.

We needed to put my mom's stuff temporarily in PODS as she moved to different levels of care. Their online booking was straightforward. I got a 12 foot container and it was perfect. Our interaction with their drivers was all positive. They were friendly, quick and efficient. Everything worked well which is a good thing.

My experience with PODS was excellent. I had used them before and was pleased with everything in the service so I decided to come back. We needed storage for a few months so I booked over the phone and everybody was extremely nice. We just needed one container but it was all we needed. I've got three bedrooms and two baths and everything went in there like we had hoped. The drivers came, picked it up, and delivered it when they were supposed to. The only thing I did not like and would suggest is when we tried to have it delivered from Indianapolis to Nashville, it was a few weeks out before we could get it delivered. I didn't know I had to do such an advanced notice on the delivery and that it would take so long. But other than that, everything was fine.

We had used PODS for our non-profit and they let us rent out the pod for free. We were grateful that they were willing to let us use that for free and I appreciate that we got to use it two years in a row.

My sister moved up to Maryland using PODS and I arranged that. I had had a previous relationship with PODS and found it to be appropriate and pleasing, so I came back for a second time. Their website was intuitive, it had no glitches and was easy to maneuver. The driver who picked up did a nice job. It appeared that there might have been a little bit of roughness in the delivery because there were some things that were broken and there was a dent in the driveway where the things might have set been down on hard. But accidents happen and I'm happy with the service overall.

Called to have a storage bin delivered for today. Not delivered when scheduled and when I call for an update just get a nasty attitude saying "you should have read the fine print." Stay away from PODS!!

PODS gave me flexibility of a time that would take for me to get from one location to the other. I was moving from a self-storage unit location and I wanted to minimize the amount of time that I would expose there 'cause it's a self storage and they didn't want their driveway blocked for very long. Fortunately, the self-storage place gave me some flexibility too.

I used PODS to have my items moved and stored. I saw their advertisement before and it interested me so I got their services. I booked online and it was very easy. I had no problem at all. We had two large containers. I was very impressed with them and also their mobility. It really was intriguing. Their drivers were very nice and very pleasant. And, our interaction with their call center went smooth and easy.

My experience with PODS was the best experience I’ve ever had and it was very easy. I made a phone call to book a PODS and my interactions with their rep were all good. They gave me confirmation numbers, account numbers, customer numbers, and everything I needed. They dropped off the PODS and then I called somebody else who the rep suggested, and they came and put everything in. The container was sturdy and spotless.

I needed PODS for storage so I booked online and it was easy to get a quote. I requested for a 16 footer container and it was fine. The drivers were fine too. However, the final bill did not honor the quote. It was higher than what was originally quoted and it was very difficult to get PODS to correct it. Based on that, I would hesitate to use them again.

We used PODS because I wanted something that could stay at my house for an extended period of time. We kept the storage unit for a couple of months. I had a good experience with them. There was a gross oil pipe spot, rather large, on the floor of the POD. And I remembered reading that they're responsible for any damage so I called and spoke to the franchisee. He was very polite, responded very quickly and brought some packing rug things that we could set down on the floor to cover the oil so that we could stack things on top of it without damaging and soaking the boxes. He moved very quickly and fixed the issue. I'll recommend PODS.

Web site was impossible to navigate to set up final pick up! Had to wait until after the weekend to call! Since that took me over the 3 day time limit, I now have to pay half a month rental! They are difficult to deal with over the phone. I was impressed with delivery and container for my needs but billing is impossible! If necessary I will try another solution next time!

I like using PODS. My experience with them was wonderful and they were convenient to use for the two times that I went with them. I got their biggest container and everything fit to the brim. They were also very careful with my items. The only complaint I had was that it's a little bit more expensive than a storage unit.

I used PODS moving service for convenience. I had to book the service over the phone and the rep that I talked to was very good. I chose the right size container, 16 feet, and it was in good condition. The drivers were courteous and friendly.

I needed PODS for short-term storage. My wife booked online which went fine. Their guy called and confirmed where we wanted the pod put. And on they came, it was filled, then they came and picked it up but I was disappointed about the pickup after I was all done with them and the pod was empty. I was told they'd be there on Tuesday but it took them a week, so the pod sat out front on the street for that period of time. Other than that, it was a good service, relatively affordable and I was satisfied with it. I would use PODS again.

I needed a POD delivered to my home so I could empty out a room for a three-season porch that I had to rebuild the floor on. I got a POD that would take a whole room of furniture and it worked fine. This is the second time I've used them. I used them a couple of years ago when we did remodeling on the house for the same thing. PODS was predominantly the ones in the area that provided that kind of service. There's somebody else that's a little further out that has something similar but wasn't economical enough. I didn't want to have to haul stuff back and forth so I like its portability and ability to be set close to our back or side door and load it up. I'd seen them in other people's yards before.

Booking my purchase online went smoothly. I rented a PODS storage unit for two months. The driver who picked it up did a very good job but I was unsatisfied with the amount that they charged me. They charged me more to pick up the container than they did to deliver it. The price was ridiculous.

PODS was recommended to me by a friend and I used them for storage. They delivered a POD, then they took it away and brought it back six months later. The twelve-foot container was completely adequate for my needs and it was totally fine. I also had gone into their office and talked to the manager. I had a special request which was around the delivery of the POD and the manager accommodated that request. I had a driveway that slants in an angle onto a hill and it's very tricky even to get a car in and out of it, but their drivers did an excellent job of getting the pod in and out of there. It was a great and positive experience.

PODS service was excellent. They were there and picked my things up on time. The guys that moved the PODS were very nice. I had a great experience with the PODS system itself. However, the billing is where I'm having an issue. They overbilled me by $219 and I never received that credit. I did everything and paid online, so there was just an overcharge. I questioned them about it and they said they charged me too much and they'd give me a credit. In July, I called their 800 number and I talked to Jordan. I asked him if he would email me a confirmation number which he did, but I still haven't received a credit.

We used PODS to haul our things when we needed to move across the United States. We used 2 of their biggest containers, but we should have gotten 3 containers. Everything went fairly smoothly and they've been very helpful.

This company's structure is not aimed at customer satisfaction. It is not a user-friendly company, the staff are not trained well, and the overall customer service is terrible. I have worked with this company for years in my business and have never had a successful transaction with them. They double bill, can't tell me which payment was applied to which invoice, and do not keep track of container numbers to go with order numbers. They have given access to people not associated with our account to all of our billing and pod information without asking for our pin or letting us know that someone else was asking about our account.

We needed a storage unit to keep on property while we did some work in our home and booked a large container from PODS. It took up one-half of our driveway and was in very good condition. The drivers who picked up my container were very cordial, quick, good and knowledgeable. We were pleased with the whole experience. We would use them again if we have to.

I sold my house so I needed a storage container to hold my stuff until I could move into my new house. My wife had used PODS and they did a good job. I thought it's convenient to have them bring and drop off the storage units out here and let us load it up. They came and got it after we loaded it. Their reps were good and very accommodating. I even had to call them one time to change my pick up date. Also, the guy who picked up the stuff gave me ample amount of time to get out here to help him show where I wanted it set. I requested a 15-16 footer container and it was tight but we got all things to fit in there. Everything was very easy. They explained the cost which I appreciate because I didn't have to pay anything until the end and that made everything good.

We remodeled and needed somewhere to store our furniture while we had new dry walls put in. A girl in the office had used PODS and she said that it really worked well for them. We have a tight driveway and I needed somewhere we could for sure get in there because the way they do it is a little bit unique. When I called the rep of PODS, he was very helpful and explained it a little bit better for me so I knew what to expect because I didn't know if it was gonna be for one month or two months. And it was longer than I expected but he made sure I understood that any partial month would be considered a full month. I got the largest container and had a little bit more room left that I ended up putting a few more things in there.

I've used PODS four times so far and I'm planning a fifth one. Everything worked out okay. The only difficulty I had was they were not able to make the original delivery date at least twice of the four times I've used them and I had trouble finding out what the actual status was - no word if it was supposed to be delivered on a Monday and I'm supposed to get a phone call by 6:00 Sunday evening giving me the window for delivery of the POD. I called PODS to try to find out where my container was and they were unable to tell me. They don't have an inventory control system like FedEx would or UPS where one has a tracking number for a parcel and know where it is. They delivered it the next morning in both cases, which is a day late.

I am one of four people that have used PODS with similar experiences. You will not get three rooms into a POD unless you have folding IDEA furniture and two sets of clothes. I got a bedroom set, a washer, dryer and freezer and some clothes. I was told my POD would be taken to a local facility and not moved until I gave approval. They sent it across state lines the next day. This was strictly a move to generate the moving charge. What if I needed something in there?

A dreadful company in every way. At first I thought, great! PODS has been able to handle three separate PODS and get it done. Perhaps the delivery, but not anything else. I pay them automatically on my accounts all separately each month because they say they have converted their systems and can't consolidate accounts. They receive checks automatically from my bank each month. But in addition they arbitrarily charge my credit card, no pattern, no permission. They have refunded over $567 of inappropriate charges so far, while each month accepting the checks and cashing the checks. I have tried for months for resolution, as they continue to charge my credit card.

DO NOT PUT A DEBIT CARD ON THIS ACCOUNT. They require a credit card so they can put you on Auto Pay. I used a debit card and then changed the card. You cannot see that they still have access to the card you replaced and if they have any problems with the card you have on file, they don't call you. They move to the next card. They charge without your permission. This happened to me on August 2. I am still fighting as the sent the bank some screen print from their internal system with my debit card and some excuse about the contract for using it. This was not even the card I put on file when I set my account up so that reason for charging my card is not valid. I sent an email to the person at PODS who provided the back up to the bank... NO RESPONSE. The customer service is lacking huge and so is their honesty.

I only needed a POD for one month but for what I paid for delivery and pick up and the fact that they will not pro-rate months I could have rented a storage unit for an entire year! They do not tell you this when you call for a rental. They will tell you about the delivery fee because payment is required at delivery but they do not tell you about the rest because they know you will be on auto deduct and they will have access to your account. This is an incredible money making deal for PODS and you will end up feeling stupid. Naturally when you complain they will tell you that you should have read your online contract.

PODS is a horrible company to do business with particularly their customer service. They don't answer the phones and when they do they give you the runaround. They never answer a direct question and they refuse to share the names of the supervisors and managers. When asked to transfer to a supervisor they hang up on you. Stay away from this company. They care nothing of customer service and only care about profits. I hope that the Florida State AG tracks them down and makes them change their unethical business practices. I just filed a complaint with the Florida AG because of their underhanded business practices.

The pod was delivered and picked up on the exact day/time we requested. We moved from Wisconsin to South Carolina. The pod showed up on time and the empty pod picked up on time! Not one article was broken or moved during the transition. I highly recommend this company for your long distance move!

I work for a Parks and Recreation Department. We hold a summer camp every year for children in our city. This year we decided to do a fun outdoor nature theme during 2 weeks at the beginning of July. Since this was to be outdoors and not at our regular facility, we had storage needs for tables/chairs/art supplies etc. We decided to go with PODS since we didn't want something permanent in a natural outdoor area. They dropped it off when scheduled, and it went fine. After the 2 weeks was up, I called to have it picked up. I was told they had no drivers available for a few weeks. I said that was fine, but I shouldn't be charged for an extra month since it wasn't us wanting to keep it longer, but them being unable to get it when we needed it removed. They said that was no problem. Not only did they not pick it up on the date scheduled, it sat there for almost a month empty and they charged us a second month!

My Wife and I rented a Pod back in August of 2015 as we were planning to move so we had it delivered to our home and put in driveway. There was to be of course a monthly rental fee which we found to be a little high ($187.79) per month however we thought the convenience of having it close and filling it up easy on us. We could not foresee that the sale of house fell through because of newly discovered problems with home so we ended up keeping the Pod here at the house for 11 months. The PODS ads state they will move you across the state or across the Nation however when we purchased a home and needed the Pod moved which was approximately 35 miles away we were informed by a Customer rep. they do not deliver out that far and it would have to be taken to storage facility 5 miles from us then we would have to unload it ourselves into some other moving van truck trailer whatever. I said "Are you serious?"

I flew up to Tualatin, Oregon to help my son-in-law move on Aug 19th. His family was moving back to California, and the house was going to be put on the market as soon as the move was done. The pods were supposed to arrive on Monday the 22nd, and we would pack one pod that day, and then the movers were to come on Tuesday to complete the 3 pod move, and we were to leave at the crack of dawn on Wed. We did get the first pod, but when the driver came, he said he couldn't leave it because it would be in front of the neighbors' house. We told him that we had permission from the neighbors to leave them, but he said he had to be sure, and was knocking on their door because he had to have permission.

I do not recommend the PODS service to anybody! Please don't make the same mistake that I did, stay away from PODS. When I started out they were charging me $217.81 for monthly storage, then it just changed to $221.91 per month, don't know why; these prices alone are ridiculous! So I decided to get away from PODS, the only thing they are truly concerned about is how much money they can pull out of your bank account. When I called them to schedule my container to be dropped off I asked them “what the charge would be” and they quoted “nothing if it was within their 20-mile range, if not it would be a small premium.”

I used PODS for a move from Seattle to South Florida. I received 3 separate arrival dates, and all three times set up with local movers and PODS rescheduled, each time the day before. The last reschedule date was a call from around 3 hours from my home in the middle of the afternoon but they still would not bring it or even address my concerns about screwing the movers each time. They focus on their own logistics, not their customers, and would not make any effort for a single (16 ft) pod just to keep their (3rd) promised date. It's clear now why they have so many negative reviews, and here's one more. I would not recommend them to anyone, to deliver anything, much less important belongings related to a household move.

My 1 star rating is caused the surprises I found in billing and PODS' terrible follow-up for explanation. My dispute was that the monthly $483.72 container rental plus the initial container drop-off fee of $99.99 was never communicated during my phone conversations with PODS. I initiated a complaint in early June. PODS NEVER responded from their "Customer Resolution Specialist" department. INSTEAD I HAD TO CALL SEVERAL TIMES. AND WAS GIVEN THE RUNAROUND!!! PODS overdrew my bank account by charging my credit card, for a non-agreed amount of $322.48, in addition to my monthly charge of $483.72!!! This is Fraud!!!

Two categories of experience: Item 1: I was completely satisfied and would give PODS 5 stars. They performed exactly as they promised from initial drop-off to final pickup. All aspects of this part of the move went smoothly. Item 2: My 2 star rating is caused the surprises I found in final billing and PODS terrible follow-up for explanation. My dispute was that the monthly $229.99 container rental plus the initial container drop-off fee of $99.99 was never communicated during my phone conversations with PODS. I initiated a complaint in early June. PODS responded from their "Customer Resolution Specialist" department via email on June 14, 2016 and asked me to reply by June 17th.

What... a... NIGHTMARE! I'll be honest and say that my initial convo with the customer sales rep was fantastic. The guy was super helpful, friendly and seemed to have helped me save some money. All was good. Even the initial delivery to my house was easy and the driver was a nice guy. And I should mention the guys at the warehouse here in Seattle were super helpful and friendly as well.

Never again... Buyer beware. I called to get a POD for drop off, load, transfer to new home, drop off again and then retrieve the empty pod when I was finished. Moving is extremely expensive and stressful as it is. This is my scenario of what happened to me: I called and paid with my cc to get the pod scheduled and to retain it. I asked the rep if I could pay the driver cash, since my card had limited funds, she said, "Yes, of course." I told her that would work best for me and she said that would be fine and the driver could take the payment. The rep told me she would deactivate my card so no other charges would be put on there. I was never told about not getting my rent prorated if I were to have my pod picked up earlier either. This is where you have to be very careful with this company (see below later). I was very happy and booked everything.

Stay away! These guys are absolutes idiots! First, my POD was delivered 1 week late! I was forced to live in my new apartment with no furniture, not bed, no sheets or towels, no dishes, etc. On top of that these idiots billed me twice! That is $2400 X 2! It took about 3 months of calling them, speaking to supervisors and fighting with them before I got credited back. Not done yet! Months later I get a call from PODS telling me I owe them $1,174! I told I was not going to pay them a dime and that I have already paid them! They turned in a claim to a collection agency and now I must fight with them! I am going to get a lawyer and take legal action against these idiots! I would NEVER, EVER, EVER, EVER again use PODS! Stay away from these guys! I don't even know how they can stay in business!

I was so excited initially to find PODS as we were moving out of our condo and had about a month until the new place would be ready. They were helpful initially, but ever since getting my credit card information it has been nothing but hassle. I have had 3 charges on my account that never should have happened and always need to speak to at least 3 people to get it resolved. The customer service is HORRIBLE. They are nice on the phone, and placate you, make promises with no follow-through. I would call back to follow up and the person would have no idea what the prior person had told me. They put you on hold for what seems like forever and they randomly transfer you without telling you who they are transferring you to.

We used PODS when forced to leave our rental after being poisoned by Carbon Monoxide in Feb 2014, thinking we'd have a new place soon. Rents had just tripled in Seattle and we were still very ill and could not work, and the medical system failed us for lawsuit proof, so stayed homeless until Aug 2016. We've had to store our pod at the insane rate of over $250 per month for nearly 2 years, with no access to it at all and no sympathy from PODS. The rent keeps racking up, even in auction status, while we are trying to pay it off and they won't even tell me what it will cost to have delivered once it is paid off (almost there). Customer service and billing both on east coast and unreachable most of the time. Have never once gotten through to "our account rep" by calling. Will never even think of using or recommending this horrible company to anyone

We contracted PODs for our move. The move required us to store our items with POD for several months. When we called to have our POD delivered, the employees put our POD out on the streets of San Jose for easy access the next day (unbeknownst to us). On the day of delivery, three days later, we were informed that the POD had been broken into (the employees when they found the items thrown all over the street just threw items back in and filed a police report).

We used PODS for our move from Lansing, MI to McHenry, IL. We had the POD dropped off on 7/18/16 and picked up on 7/28/16. When we first moved we told PODS that we knew we were moving to Illinois but didn't have an exact address yet, they told us that wasn't a problem and it would go to their distribution center in Elgin Illinois and be held there until we were ready for delivery. Fast forward to 8/12/16 and we were in our final address, I called PODS and scheduled a delivery for the POD. It was still in a storage location in Michigan, and wouldn't be delivered for 10 days! This was disappointing, but we bought air beds, and made the best of it waiting for our stuff. We received notification that our POD shipped on 8/16/16.

When I first contacted PODS to rent a unit I was quite happy. I was told that they could get me the size unit I needed on the date I needed, that these dates were flexible and that the company would store my unit for a month or more. At this time I was also informed that when I was ready to have the unit delivered to my final destination all I needed to do was to call 3-5 days before to schedule it. I am in the process of moving from Florida to Minnesota for Professional school so this flexibility was very important to me and ultimately why I selected PODS.

A POD storage container has been parked in front of my house for over 2 weeks. I call to complain and ask for a supervisor. I'm told they do not have a supervisor and their headquarters is located in Clear Water, FL. I have emailed and called the Oakland Police Department to have the container removed. My next step is to file a small claim against PODS for the inconvenience.

We used POD moving and storage to pack up my mom's home in Winchester, VA. POD was 4 days late picking up the POD to move to their "storage location". When we moved into our new home we requested that the POD be delivered July 28th, 2016 and were promised a delivery time that day. We still have not seen our property. I've been given 2 dates a week with promised times and nothing. My last phone call was 8/13/16 and they advised that "due to licensing issues" and "problems with the site" our property would not be delivered until 8/22/16 which is today.

I ordered and paid for a 6 day move from SWFL to WV. The container was scheduled for delivery on Aug 6th to my door and it is now Aug 16th and my POD has been sitting in a warehouse in VA, 60 miles from my location. I have been given excuse after excuse as to why my POD is not here. I filed a complaint and was given an Incident number and 5 days later no one has contacted me on this matter. Today was spent with the Resolution Dept. All I was told is my POD will be delivered today and someone would be in touch with me. I let it be known that I am livid, I deserve answers and I demand to be compensated for now 10 days of inconvenience because everything I own is in that POD. I have also filed a complaint with the Better Business Bureau in regards to this company's practices. If someone out there knows of a class action suit against PODS, please feel free to contact me.

Our experience with delivery to the pick up location was not too painful. PODS were one day late and we had to rearrange our appointment with the moving crew. However, our experience with delivery to our newly purchased home turned into an ongoing nightmare (the issue is unresolved as I write this review). PODS were scheduled to deliver our belongings on August 8th. However, we received an email notification indicating that our delivery has changed to August 12th. We contacted the main office and were told that the issue was caused by an emergency at the storage site. No further explanation could be provided. Moreover, the customer service rep refused to give us the location and phone number of the said storage facility.

I should have known I was in for a bad start... when I contacted them initially, they quoted me one price over the phone and then invoiced me for $100 more. I called them, the woman on the phone was understanding, but they did not honor the initial price. Then, when the pod was delivered, the guy was new, ripped up the lawn, parked it halfway on the lawn... did very strange things. I didn't know any better so I just assumed it was a difficult delivery. We followed the instructions and packed the way we were told to pack: heavy items at the rear of the pod. We were proud of ourselves for packing it so efficiently... we had about 6 inches door clearance! Then, the guy who came to pick it up said the first guy was new and didn't know what he's doing. Okay, that's fine. We were ready to go.

PODS resolved this by refunding the disparate amount.

I would like to update my review and also update my rating of the company. My last month charges were refunded to me and therefore, I would like to express my complete satisfaction with the company and if the need arises and I need storage for my property I will without a doubt use this company again. If you read my initial review you will see where I was very pleased with the company until the end. However, since my complaint has been addressed and my money was refunded I will give this company a 4-star rating. My property was returned intact and the driver on both occasions were very helpful and understanding. I can honestly state if the communication among the representatives were better I would have given a 5 rating. An example of a company cares about its customers is to address and try to resolve any complaints. This company addressed my complaint and resolved the issue and I didn't have to wait for an extended time.

Wow. PODS employees and supervisors are unprofessional and very unorganized. Every person has a different story and a different tactic to NOT serve you. They cut you off, say the exact same things about "the location" (bunch of crap), and ignore what you say. I guarantee this company will NEVER prosper considering the way they treat their customers. This is by far the worst experience I have ever had with a company. Not only did they ruin our grass, they promised credits to my account that I have never received, and the PODS did not get picked up on the day that they said it would.

When our POD arrive we found that Rodents had infiltrated and defecated all over our belongings. Upon closer inspection we found the door had serious gaps that allowed the rodents access. We had to wash everything we owned and even then had to live with the fact that our personal items had been shat on. We contacting customer service. No response was received. When attempting to follow up. Our issue was sent to an insurance company who merely provided a form for us to fill out to quantify our loss. The insurance person sent a mail to PODS customer service explaining the issue and asked them to contact us.

I am livid with this company. As if being days late wasn't bad enough, the driver was rude and all but called me a liar. On top of almost every box smashed and numerous things broken, I waited more than a month for this? I do not have a clue what to do.

PODS did not explain that changing the final delivery destination could more than double your per mileage moving cost; that they charge seasonal rates that make it more expensive to move during the summer; and that they actually charge you for door-to-facility-to-door delivery, not door-to-door (i.e., if they don't have a storage facility in your destination, you can pay significantly more because they have to overshoot to a further location and then use a local delivery service to drop it off).

I would rate them a 0 if I could! Our 60" Sony TV was damaged while stored at their facility from extreme heat per the geek squad at Best Buy. I have been trying for 2 months to get this resolved and get some kind payment for the 60" TV. Their insurance company stated that they do not cover weather related damage. That it is PODS responsibility. They NEVER return your call. We have used them twice and both times they charge more than what they quoted in the beginning. NEVER USE PODS FOR YOUR MOVING!!! Cheaper to use a moving company that will cover any damages to your belongings while in their possession.

I highly discourage anyone from using this incompetent company. Worst customer service! My story goes like this. Ordered 2 PODS and realized the day of loading that I was going to need another one. I called PODS and requested a new container and the call lasted for two hours and fifteen minutes. I also scheduled the pickup for all the PODS after loaded and was assured all three would be stored in Montgomery, AL, which would be the closest storage facility that would deliver to my new address in Auburn, AL. The technician told me to just call about three days before I needed them delivered to the new address and there wouldn't be any issue. There was a big issue. They didn't store my PODS in Montgomery, they stored them in Birmingham and claimed they needed five days for transit and three days for logistics.

You can read pages and pages about how this company operates. It's completely unacceptable how they interact with their customers. Basically, imagine a corporate office that has zero power over any of its franchise companies. This is how they ACT. I have no idea if the locations are actually franchises or not. So if you have a problem like "Oh they said they were dropping it off today but didn't" they say "OK, let me call the location directly" and I'm telling you... That location will NEVER answer. I've gone through this song and dance 20 times over the past few months. So guess what? You have a problem with a location but they can literally just ignore you and there's nothing anyone can do about it. The number you calling has no power to do anything.

The absolute worst customer service ever. They never did understand how I needed the POD moved, as it had to make 1 stop before it's final destination. I was quoted a price, agreed to it, but it took over an hour for the agent to fully understand (and I'm not sure he ever did) what I wanted to do. I was placed on and off hold for over an hour. Finally he told me to call after the POD was moved the first time to have it moved to the 2nd destination - and quoted me a price for that entire transaction.

This issue was resolved.

We requested a long distance move, but were quoted the lower price local move. This seems to be a common complaint with PODS. Therefore, 3 loaded PODS were picked up and delivered to Winchester, Va for storage instead of Manassus, Va as needed for proper re-delivery to our new location near DC. We were told we would have to pay $800 per POD to have the PODS moved to Manassus in addition to more fees due to this being a long distance move.

DON`T DO IT! They delivered the POD within 48 hours but took a month and three more calls to get them to pick it up! Absolutely terrible customer, almost nonexistent. And you cannot talk directly with the people who do the work and store the POD, very suspicious.

Please read the reviews and stay away from this company. Don't think it won't happen to you. I knew to expect delays, but had not expected that my reservation would be completely dropped from the system after 3 days of waiting for delivery.

The people we worked with were nice. However, their systems are terrible. You will hear many times that the reason they are inefficient is because of recent computer upgrade. It has caused instability in many areas. How is that my problem as a consumer? I don't think they care this is an issue. Their workers take the brunt of the complaints and I feel bad for them. You can hear the frustration in their voices. They had the POD in the wrong location in their systems, had scribbled delivery notes for the driver to follow to get to me, he showed me, it was comical.

These guys are TERRIBLE. I feel like our things have been stolen or lost. Delivery was scheduled for Tuesday afternoon, received a confirmation, then all of a sudden an hour AFTER the confirmation window, I get an EMAIL saying my delivery has been cancelled. After an HOUR on the phone because no one on the central line could get a hold of the local office, they say it would be delivered that evening. It was not. Called back, was told it would be delivered first thing Wednesday morning. Called again at NOON, and AGAIN they could not get a hold of the local office, and to call back later. Yet again, I called back and they "confirmed" delivery for Wednesday afternoon.

I will never use Pods.com for moving again. I will not recommend them to my friends. Their 24-hour customer service might be useful if you had a question about the service. However, everything is run by the local offices which seem to have bankers hours, don't answer their phones, and don't respond to e-mails in a timely manner. So if you have a problem, the customer service reps are at the mercy of the local offices and you are up the proverbial creek without a paddle.

They really deserve a "0" score. Customer service is the pits. I was on the phone for 40 minutes -- I am not exaggerating -- trying to set up the delivery of the pod from their storage site to our home. Although we had been told earlier that they would have no trouble navigating our driveway, we learned the day before the delivery that they could not get the truck up the driveway after all. They took it instead to my sister's home and we had to get a U-Haul to get the stuff over to my home. We also were told that someone would call the evening before to give us a 3-hour window for the delivery the next day. No one called. On the day of delivery, we called them. They still could not give a delivery time. And they still haven't picked up the empty pod sitting in front of my sister's garage, even though they had that pickup scheduled for three days ago! This company is the worst. Be smart and take your business elsewhere.

PODS assigned me a personal representative to take care of my issue and provided a resolution. Thank you!

I booked the pod a month ago and asked that they deliver the pod in the morning. I was told to log on to my account at 6 PM the evening before the POD delivery for the delivery time. The window was between 2:30 and 5:30, I hired movers to be at my place at 5:30 figuring that I was playing it safe. Mid-afternoon I logged on to my account just to make sure that everything was on track and saw that they had adjusted my delivery time to be between 4-7 without any notification to me. I called 4X and was told that for sure the container would be here at 5:35 PM. The movers have since come and went...... with my money. I called again and was disconnected, called again and FINALLY got a call from the local POD delivery person who said he was sorry, but he had a Doctor's appointment! It's now quarter to 8. This is absolutely the worst experience I have ever had moving!!! It is worth the money to pay for a moving company!

I rented a POD for a month. I told them to pick it up on the afternoon exactly a month from that day. On that day they were not able to pick it up since they were busy. Then they said "We will pick it up on the 21st." They called and said they were busy and they will pick it up on the 23rd. To make the whole story short, they do that on purpose so you can be billed for 1 whole month. When I called to question that unacceptable practice, they kept transferring me from one person to another. After 4 people you would think you would be talking to a manager, correct. No she said, she was just a customer service person and cannot make decisions! Be careful. They will scam their customers and I guess they do that for a lot more people.

I had to order a second PODS for moving. I explained at the time that all of the original conditions for the 1st PODS would be for the 2nd. When we got a date for the closing of our house, I called to schedule the delivery of my PODS. That's when the problems started. The second PODS had not shipped from GA. The first PODS was in ID. They could deliver it when it was needed. The 2nd had not shipped. After some displeasure (stated mildly) I agreed to a delivery date for the 2nd PODS a week after the delivery of the first. Then when I looked up the delivery date on the 2nd PODS, it was changed to the next day. So I called and got nothing but excuses. The PODS wouldn't even be in ID on the date first given me. Also they have charged my account for payment when the PODS wasn't even out of the state. The frustration of their excuses and couldn't supply answers was unbelievable.

The sales and service of PODS was a great experience. They delivered our POD to our new home in good shape and were very helpful in our move. Our issues all came about when it was time to settle up accounts. I called their call center to schedule a final pick up on our POD from our new home and was told that they were updating their systems. This is call center code for the systems have all crashed. After 45 mins on the phone, they took my information and manually scheduled the final pickup. There were to be no fees for this.

This is now resolved. After submitting multiple incident reports, I finally got the attention of someone who was both helpful and reasonable and we have a resolution now.

No one should rent them. It waste of your time and money. Find someone else and report to BBB.