
PODS Reviews
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About PODS
PODS pioneered portable moving and storage in 1998, offering a simpler and more flexible way to move for more than 25 years. Today, with over seven million moves, PODS provides residential and commercial moving and storage services in the U.S., Canada and the UK. Whether you're moving internationally or across town, PODS likely has a solution for your relocation.
Visit www.pods.com- Flexible moving and storage rentals
- Affordable options
- No driving required
- Unavailable in some states
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Reviewed Jan. 17, 2018
I’ve used PODS before so I went with them again. Everything was fine working with their representative. The only issue that I had with the drivers was that nobody came when they said they were coming, both when they picked it up initially, when they dropped it off here at the site, and when they picked it up from the site. They were all early when they initially dropped it off at my old house to load it up, and when they brought it over to the new house to unload it.
Reviewed Jan. 17, 2018
I booked online with PODS as I needed a driveway storage during a remodel. I called in with a question or two, but everything was very smooth. The reps were friendly and really easy to understand. The driver was here when she said she would be. I came out and watched the process, and it was very interesting and nice. Also, the billing was good. We changed the pickup date since we didn’t get everything set inside the house on time, and even on short notice, they were very agreeable to it.
Reviewed Jan. 17, 2018
I went with Pods because of their reputation and they’re pretty well-known especially in our area. I’ve always heard good things about them. I called a local guy, Jeff, first and got some information. He told me that online is pretty simple. So after I talked to him initially, I did most of it online. He was very helpful all through it. I had called him a few other times with some other questions and he was always very available and had a lot of information. I moved in and stored for about 15 days or so, and then moved again. Everything was great with them.
Reviewed Jan. 17, 2018
I leased a pod so I could move from my house to a senior place. There was a little lag in the move because of the house sale, so I had PODS deliver a pod so I could load the stuff up. Moving companies charge a lot of money and PODS' cost is a little higher than most storage places, but the appeal was only having to load and unload once. Plus the container they have will definitely protect your stuff as long as you pack it right. I had to change the delivery date a few times, but I did that online and it was very simple. I watched the driver unload and it was a lot of fun. They were extremely careful with the water meter and all the stuff close to the driveway, and they made sure that they got it as far over as they could without being dangerous.
Reviewed Jan. 17, 2018
Comparing the pricing versus using a U-Haul and driving as far as I would have to, it was more cost effective for me to go with PODS. I checked out the sizes online, but when I did the actual booking, I called because I wanted to get verification and the price quotes. The reps were very courteous and helpful. It was a wonderful experience and I'm glad I went with them. I got the smallest container and when I'd seen it, I was surprised how much I could get in it. It was very clean and sturdy. For as much as I'm sure they're used, it wasn't damaged and it was very well taken care of.
Also, I really enjoyed my interactions with the driver. I called to see if I could get a tracking on the container so that I could know where it was at, and everything was right on schedule. It was very entertaining to me to watch them maneuver it down the driveway, in the driveway and then place it exactly where I wanted it. He explained everything to me and told me if I wasn't happy with where he had it, he would move it. PODS exceeded my expectations and I'm very pleased.
Reviewed Jan. 17, 2018
I was living in Connecticut and selling my house, and I had some things that I wanted to move to San Diego because my wife moved out here the year before. We did it with movers last year and it wasn’t a good experience. My wife suggested PODS and we looked it up. It seemed reasonable, so we booked the pods. I booked over the phone, but the online site was fine. I used it to check up on a couple of things. I had to use it for some kind of gypsy moth declaration that I had to sign, but the people that I spoke to on the phone were very helpful and professional.
I got a seven by seven by eight feet container and it was perfect. We managed to fill it right up, and everything arrived intact and there was nothing broken. It was very well-handled. It was clean when we got it, and it was clean when it left. The two drivers that I met in Connecticut really knew what they were doing. They were professional and courteous. I didn't meet the fellow here because I wasn’t home when he dropped it off, but my wife met him and she spoke highly of him. They brought the container when they said they would, they picked it up when they said they would and they dropped it off in good condition. It took a couple of extra days, but it was no big deal because I was in no rush anyway. Overall, it was a good experience. If I were to move a similar amount of things again, I would certainly consider PODS for that job.
Reviewed Jan. 16, 2018
We have had a good word about PODS before. Also their price was reasonable. We had them move a crate from Massachusetts to Nevada. The first time we talked to them, I gave up ‘cause I wasn’t really going anywhere but the second time was really good. We needed more space but the size of the unit we had made us make some good decisions ourselves. The drivers were pleasant. They asked questions and wanted to make sure everything was okay. We had an issue when they got here. We couldn’t open the door. It’s been shifted so much and so, the driver was really helping me trying to move things behind the door to open it. I just hope they improve their online system because it said you can get a quote when you go on there, and you can’t get a quote.
Reviewed Jan. 16, 2018
I had a favorable experience with PODS. I used to do a job years back where we always used PODS. And since I used to use their services, I used them again for storage 2 months ago. We needed a storage unit at a job site for a short period of time and so I booked a container online. PODS is not expensive and they come and then leave when they're supposed to.
Reviewed Jan. 16, 2018
We were remodeling our house and we had to empty rooms so we needed storing and we didn't want to take all the items to the storage shed. I have seen the PODS containers so I went with them. The pod came to our house and it looked brand new, and we didn't have to go take it to a storage unit. Our drop off experience was fantastic. When the driver came and got the pod, we looked out and the next thing I knew it was gone. However, the pod could not go where we wanted it to go and the driver had to go someplace and take it off, turn it around on his foot so that he could put it where it could go. It was a perfect experience for me. We like the fact that it was on-site and we did not have to drag our stuff to a storage
Reviewed Jan. 16, 2018
I previously moved two times, one to Maryland and then back to Illinois, it was a round trip that was about two months apart, and then four years ago, I moved to Georgia and then moved back to Springfield, Illinois. A friend of mine, prior to all of these, had moved from Kansas City to St. Louis and had used PODS, and she highly recommended it. Her stuff all arrived intact, and it wound up being cost-effective for her. So, based on her recommendation, when I was looking to move to Maryland, I priced out several of the drive-it-yourself trucks and PODS and found PODS to be such a load lightener for me. They handle everything. I could hire packers and unpackers through PODS, get local recommendations on both ends, and it wound up being a very effective way to move. I was very happy, and I’ve made each move since then using PODS.
My booking has been a combination of both online and through the phone. So far, I had great results and I knew it was going to be not just cost saving, but energy and effort saving, because they handled everything. And my load has never shifted, I’ve never had damages, I’ve never had broken furniture and I’ve never had crushed boxes.
My first container was smaller, but since then, I've been getting the 16 feet one. The first time, I downsized quite a bit when I moved out to Maryland to be with my family. I left some stuff in local storage that didn’t know whether I was going to bring it later or not. If I had stayed in Maryland, there would have been a second pod, but my son was getting out of the army. It was during government shutdown wherein his contractor job went away, our housing went away so I went back to Illinois. It was a sudden round trip but PODS have helped me be flexible. My stuff was still in a pod in storage out in Delaware when I made the decision to come back to Illinois. So without ever unpacking, I just returned the pod back to point of origin, and I unpacked.
I like that PODS reps are accommodating with things that are both planned and unplanned because they will move your stuff to a place of storage for an indefinite period of time. You get to decide when you’re ready for whatever. I have had the occasion to speak to each of their reps and I’ve never met people who are more accommodating. They explain the process to you and make sure that all your questions get answered. They were very careful about making sure that the pod isn’t damaged on the outside and your stuff isn’t damaged on the inside. They were careful how they load it, keep it level, and they don’t tip it or tilt it.
It has been an amazing blessing to have PODS be my moving company. I would have others seriously consider getting whatever right size container meets their needs, or more than one if necessary, and let PODS move the stuff, keep it intact and have it arrive safely and in great condition. I'd let others deal with their awesome people who are very accommodating on the phone. Every time I needed to call PODS, I have never ever talked to anybody who wasn’t going to the end’s extreme to meet my needs immediately.
Reviewed Jan. 15, 2018
There were some people saying that booking a container with PODS was a good way to go because you could have your time to load it up. When you need it, you'd have your things stored in another place. Sometimes storage could be a problem, too, but we didn’t have the house right away, so it was convenient for us to have it stored. Initially, we got information about PODS online, then once we received whatever we needed, we made the call and spoke to someone. We wrote down whatever the fellow had said and later on, we called them to say that we wanted a pod delivered.
We got the 16 by 8 by 8 unit and the one they gave us was a little old. We were in New York and we got the pod delivered to the driveway. From there, we went down south. Our understanding was it would be stored in New York but it didn't seem that way when we got the billing. At any rate, when we bought our house and we were ready for the pod, we got in touch with PODS and told them where to deliver it. We had good interactions with the driver who picked it up and he told us the way to put the container both in the other state where we were from and this state where we're living now. We knew that PODS gave a whole month’s time to be able to leisurely put everything in the container but we didn't have that liberty because we were a little bit rushed when we had to leave. Other than that, we had a good experience with PODS.
Reviewed Jan. 15, 2018
My experience with PODS was all positive. I had them for temporary storage when we did renovation for convenience of pick-up and delivery. It was really easy to navigate their website. Plus their rep was efficient. He cut to the chase - got a price, got a quote, availability and scheduled. I got a large container and it was clean and nice. Those are a very tight squeeze and to get it is a great challenge but the drivers did a great job putting it down.
Reviewed Jan. 15, 2018
I availed of moving and storage services from PODS. I started booking online and finished over the phone. Everything’s worked out with my interaction with the rep. Drivers came in while I was at work and everything went great.
Reviewed Jan. 15, 2018
We needed a rental pod to be used for storage on site for a few months while we were moving. I've seen PODS around, and using their container and having it delivered to my place seemed easy. I booked online and the process was straightforward with no issues. It was a very simple system to pick a day and set it up that way. I got a 16-foot container, which was very nice. The whole experience was seamless and I would do it again if I had a need for that.
Reviewed Jan. 14, 2018
I had to clean out my parents’ house and I didn’t need a great, big moving company. A realtor in Sanibel recommended PODS, who was going to store my stuff for me. I could do it at my leisure, which was real convenient and it fit what I needed. The rep was very understanding, thorough and he was very empathetic to my situation. And then, the gentleman who came to the house in Sanibel was just as wonderful.
I got the smallest container I could get, going from state to state. We were not there when the driver came to pick it up, but the communication was great. However, I did not like that I could only get into the pod Monday through Friday, 8:00 to 3:00. At the location, you had to call 24 hours in advance and they would bring the pod forward. It was only from 8:00 to 3:00, and then on Saturday, it was 8:00 to 12:00. That was not real convenient, but we managed. I would definitely recommend PODS to anyone else who is in a similar situation. It was a good experience.
Reviewed Jan. 14, 2018
I used PODS for their transport and storage services, and my experience was great. It made it easier to have someone drop the pod off for me. I could load it at my own time. I wound up booking with PODS on the phone, and their representatives were great and helpful. The actual drivers who picked up and delivered the pod were very good. And they called right before they got here, which was good. They were quick and they left the pod where we asked them. I got the large 16-feet pod. And for the most part, I had to put stuff away in other places and a 20-footer would be good, but they didn't have that. The pod that I got was clean and secure, though. I would use PODS again, and I'd tell my friends that they were easy and convenient to use.
Reviewed Jan. 14, 2018
We had the pod delivered here with the intentions of filling it up and then having it moved to a second home that we have. We ended up keeping it because we were doing some remodeling here. And so, we filled it up and we had all new flooring put into our home. Then we emptied it ourselves and took things, and did not have them move it to the other location. But PODS did exactly what they said and it was wonderful. I called them, and they were responsive. The pickup was fantastic as well. It was a cold day and the driver was trying to get in the driveway without going into our grass because it was so wet, and he was amazing. My grandkids and I watched him from the window, and he waved to the kids. He was awesome. We had fun watching him pick it up. I would highly recommend them to anybody else.
Reviewed Jan. 14, 2018
I found the PODS website relatively simple but it was not always performing. So I had called to get some questions answered. Around the scheduling aspect of it. It was just always slow or didn’t show the correct dates. But dealing with their reps has been awesome at the start and great at the end as well. They’re just very kind. They took their time and they were patient. I got the 12' x 8' x 8' and it was perfect size.
The driver who dropped off the container was a little surly but he did the job fine. The guy who picked it up was a really nice guy, did a great job and was courteous and kind. The service was flawless. I would definitely recommend the service. I think it was a great value. It was nice and easy. And when I looked at the alternatives of renting trucks and finding storage and all the times I’d have to move back and forth PODS was definitely a great solution.
Reviewed Jan. 13, 2018
I used 2 16-foot PODS in storage for about a year. I set it all up online and it was fairly easy to sign on and schedule pick up and delivery. I talked to them on the phone on a number of occasions because their appointment windows were 3 hours. And, on a couple of moves, I had tight deadlines of hiring movers, and the placement of the PODS at locations was critical.
It was very difficult to obtain accurate information via phone when calling PODS. The reps were courteous and tried to be helpful, but there’s a company script that they have to adhere to: "We can’t guarantee any specific time that the driver’s going to show up." We get a call within half an hour of them arriving and that’s as good as they could get. However, I had one phone call and I was flat out lied to about that window. The guy claimed that the truck was going to be there in 20 minutes. He was just trying to get me off the phone. But there was no recourse or any way to track that, so that was the only disappointment.
Reviewed Jan. 13, 2018
I got PODS for moving and storage. Their reputation led me to choose them over others. I got the 16 and 12, and the drivers were very friendly, timely, and made sure that they put the pods exactly where I wanted them.
Reviewed Jan. 13, 2018
We needed to pick up some of our belongings from a moving company in Massachusetts and transport them down to a storage facility in Florida. We looked at moving companies' pricing and we also looked at U-Haul. It seemed a lot more logical to use PODS and besides the pain of a U-Haul, the pricing of PODS was more attractive. Since we did all the research on the phone to understand what went on, we also booked the 16-foot container over the phone. The PODS container seemed very efficient and it has more space compared to U-Haul's 15-foot. In reality, U-Haul's wasn't a full 15-foot because it went over the cab and so one loses space on it.
During the delivery of the container, whoever the driver was, he did a great job putting it exactly as I wanted and it was exactly the most efficient way for it to be loaded. Then the driver who dropped the pod off in Florida did an excellent job, was very friendly and put it exactly what we wanted to do. Everyone with PODS who I spoke to was cooperative and helpful, and it was a good experience.
Reviewed Jan. 13, 2018
I needed a container set at my house. I heard some favorable comments on PODS so I booked one with them over the phone. Their rep I talked to was great to deal with. I got the largest pod they had and it was clean when I got it. Then I loaded stuff in it and left it there for several months before they moved it to my new location. Initially, I wanted it picked up on a Friday but they said they couldn't pick it up until several days later. But that would have put me into another month of billing so their rep said that they'd have to charge me for half a month. I said it wouldn't have been reasonable because it was not my fault they were overbooked.
The next day, I called again and reached someone else who took care of it. They did not bill me for half a month and even gave me credit. When their driver came, he was really nice and it took him less than an hour to move my pod. Overall, PODS was very good. They did what they said they would do and in a timely manner.
Reviewed Jan. 12, 2018
We were moving a bunch of stuff from our house to our daughter's house. We were going to drive it and then rent a vehicle because it kept being more. But then, we decided to just load it into a pod and have it delivered. We felt so smug and smart and we were very happy with our decision. I had a friend that had a pod near driveway. And our son had used PODS some years back when he moved from one place to another.
Ordering the pod, I called a guy in Florida who was really nice and thorough. Things were really easy, clear and so straightforward and we thought it was perfect. So, he gave me some numbers that I wrote down and then, I got an email after that. I requested for the smallest one which was nice and sturdy. One of the items that we were going to deliver was my daughter's wedding dress. At first, she was like, "No, no, no. That is not going inside the pod." I'm like, "Okay. You can pick it up whenever you want. It will be here." By the time we got the pod all loaded, she said to put the dress in and so we did, along with her other clothes.
The guy loaded our stuff in and was very nice to explain all the little hooks inside. He told me that we should run the ropes around inside like a spider web to hold everything down. We delivered all our stuff and still had all this extra room. We just kept loading more things in there. It was maybe a third to a half full by the time we got everything in there. The way it was delivered was very cool as well. He parked in the middle of the street and then he lifted the pod up in the air, pulled the car away and drove over. He asked me where I wanted it and was just put at the driveway. It was all extremely easy. Overall, it was great experience and I'd highly recommended them.
Reviewed Jan. 12, 2018
For the convenience, I used PODS' service for moving and storage. I had a good experience navigating through their website, and everybody was great, very helpful and professional when I called. I got one of the larger containers and it was appropriate, sturdy and durable. Also, the drivers who came were both great.
Reviewed Jan. 12, 2018
My daughter used PODS when she moved down here from New York. And once before, I used them, too. They were good so I like them. I recently used both their moving and storing services. First, they moved me from Port St. Lucie. And I put my stuff in storage in St. Lucie. Then, I took my stuff out of storage and brought it over here in Tampa. I did the booking over the phone, and their representatives were excellent. The guy who took the initial call that I made took care of me when I was in Port St. Lucie had everything set up for me. I really liked him. I booked a large container and it came in pretty good condition. And the staff and people that put it together for me was excellent. The delivery driver who picked up the pod was right on time and very professional. Everything PODS did for me was first class. I'd tell my friends that they got to give them a call.
Reviewed Jan. 12, 2018
I booked PODS online and the site was very self-explanatory. I got the biggest container that they had, though I probably could have used something bigger. We ended up using a friend of mine's truck and it took three more loads, but it was good because it gave us the ability to do it slowly over. The drivers were all great and very helpful. They were very friendly, they would listen to us and they came out to do stuff without a word or phrase. They brought the container straight to the house and I didn't have to worry about any of that. I've already told people about PODS, and my husband has already recommended them too.
Reviewed Jan. 11, 2018
We were going out of state and went with PODS based on people that have recommended them. I did everything online and the website was very user-friendly. I can chat with people about any question and I love that. We had gone to Manchester to see the pods before we ordered one, ‘cause we weren’t sure size-wise. The gentleman there was really good. He walked us around and showed us the inside, so it helped us make our decision. We went with the big one, which was good ‘cause we had everything in. The cost was quite reasonable considering the move, and the pod we got was in really good condition.
Also, the drivers were great and I can’t say enough about them. They were really sociable and engaging. I felt bad about the kid that came and picked up the pod and it rained. He got wet but he had a good attitude about it. The whole setup was unique, but they called me and they arrived when they said they would. I was going back to work, so I really needed to get the pod, get it emptied and have a couple of days before I actually started work. We also went from New Hampshire to South Carolina and stored it for a few months as well. Everybody was really good about it. We were very happy with everything. There was nothing they said they would do that they didn’t do. We’ll definitely use PODS again and we highly recommend them.
Reviewed Jan. 11, 2018
My experience with PODS was fine, and the delivery was on the date we agreed to. The person who brought it was very helpful. They picked it up on the timeframe we wanted, and it was delivered when we wanted at the new location. We also have used them before and we haven't had any problems with them. Since I was having problems booking online, I had to do it by phone and the rep I dealt with was helpful. But, then, when I was checking my account, I could get online and do that, so I'm not sure what the issue was. I got a 12-foot container, and it had been worn out, but it was not problematic. We locked it. The drivers were fine, and their pricing is ok but it could be better. It was higher than what we anticipated when it was all said and done. But, we were anticipating a short stay and between construction and everything else, it ended up being longer than we expected. Nevertheless, I like the convenience in using it.
Reviewed Jan. 11, 2018
My son had one and a half months of waiting till they could get into their new house and they stored things in the pods. And then PODS took the containers and stored them for my son and then brought them out to the new house. I booked everything on the phone because I’m too scared to do things online and their reps were very good. We changed dates, we changed times and they were real accommodating.
Both drivers during pick and delivery were very good. Everything was perfect. They called me from their cells and when they said they’d be there before 8:00 they’d be there before 8:00 or whatever the time was. They gave me like a window and we had no problems. They brought a little padlock and didn’t have any problems at all. They just put them in the driveway and waited on the side like we asked them to. Everything worked out great.
Reviewed Jan. 10, 2018
I didn’t want to afford the movers coming across the country, so we looked into U-Haul trucks or pods but decided to go with PODS. We booked over the phone and all of the reps were very helpful. The first one talked to us about how much he had to move and about what we would need. He was on the ball with him asking about what we had furniture-wise, 'cause he told us we'd need two bigger pods. He was right, so it worked out real well. There was one time we didn’t get a phone call, but we got an email telling us when the pods were going to be picked up. We used two of their big storage pods to move from Illinois to Virginia. The first pod was an older model ‘cause the inside was plywood, but it was all clean and didn’t smell. The second one we got was more like a fiber glass type, but it was also clean.
With the delivery guys in Illinois and here in Virginia, everybody was on time and they were all very nice. What we were most surprised with was we figured there’d be some shifting, but we had everything packed and tied down. And it was like everything was back in the same spot. We only had one minor piece that was a little damaged, but that was our fault with the way it was packed. The only thing they didn’t tell us, and I wish they did, was that they don’t deliver or pick up on a Friday, Saturday and Sunday. It didn't matter much, but that would’ve been nice to know. Overall I wouldn’t be afraid to do it again. Our neighbor also used PODS coming from Texas, and they were happy as well.
Reviewed Jan. 10, 2018
When I needed both moving and storage, PODS was the only one willing to do it. I booked it over the phone and the reps I dealt with were great and they did what I asked. I got three 16-foot container and the drivers who picked them up were all polite and knowledgeable. PODS is fabulous.
Reviewed Jan. 10, 2018
I needed PODS both for moving and storage. My daughter had used them before and she told me about it. I started online, but I couldn’t get finished there. I got to a point where I couldn’t go any further and I couldn’t submit. When I called, I told the girl about that. Everybody, including the driver, was very nice and helpful. I got the 16, but I needed a bigger one and I did not know then that they have one. Still, I’d recommend them.
Reviewed Jan. 10, 2018
I used three 16-foot containers from PODS. It took a while for me to move into this other house down south of San Jose in Gilroy so I was in an extended stay and PODS took the containers to their Milpitas Facility and housed on there until I was ready. I finally got into Gilroy and they were right on it. Every time the guys dropped the containers, it was perfect. I did have one container with PACK-RAT but they're terrible and I'll never use nor recommend them.
I like the PODS much better. They are hands-on when it comes to taking care of stuff. Everybody in PODS was chill, professional, and they seemed to ask the right questions. The drivers were excellent too. They know what is going on. My only complaint is their container's flimsy doors. They're like fiberglass and it seemed like a few stuff was pressing against the door and I don't even know how it got like that. It's been how things could shift that they're only taking them off in the area and then placing them on the truck. There's nothing horizontal about where the bulk of the stuff inside would shift.
Reviewed Jan. 9, 2018
Everything was really nice and we were really glad we went through PODS. I booked with them online and it was easy. I got a 16-foot container and it was very clean and I appreciated that. We stored them for a month and then we moved - it was not very far away as it was just a short distance. When we went to where it was being stored, we felt good about it being very secure. We had the same driver both times and he was very cordial and nice. When they said they were going to be there, they were there. So, it was prompt and easy. Keep up the good work.
Reviewed Jan. 9, 2018
I needed a storage, a moving pod and the storage for a couple of weeks after. Based on PODS advertisement and word of mouth from other friends that have used them, I went with them too and booked with them online. It was very easy to get a quote and to figure out the whole process. Their rep was very professional, very helpful and answered my questions. I got the seven feet pod and everything was very well safe inside. The driver was also very helpful in explaining what the process was. It seems like a very big electronic Tonka toy the way that the PODZilla just lifts it up and the way the pod came on the trailer. The way the pod maneuvered in tight little spaces, both at the point of picking it up as well as dropping it off at the apartment complex parking lot, was very helpful.
Reviewed Jan. 9, 2018
I was moving from Virginia to Kentucky and the price of PODS was good and I always see them advertise so I gave them a try. I booked online and everything was just like fast work. Plus the drivers were nice, friendly and cooperative.
Reviewed Jan. 8, 2018
The container sat in California for two weeks when it was supposed to be shipped to Arizona. When the order was placed I entered a delivery/pickup zip code in California and a delivery zip code in Arizona. I was told the pod would be picked up, taken to a warehouse overnight, then shipped to the destination the following day. I called after a couple of weeks as I hadn't heard anything about the status. Turns out you have to SPECIFICALLY ask for the pod to be shipped. I don't remember reading anything about that. I had faith about what I was told.
Then they scheduled the pod for shipment on 12/15, with delivery on 12/22. I called on 12/28 as I hadn't heard anything about the status. After spending 30+ minutes on the phone, the best I could get was they had sent an email to Logistics for status. I chatted with an agent today, 1/8, and they still hadn't heard back from Logistics. I wanted to escalate this issue, so I called the main number, and miraculously they got a response that the POD would be delivered tomorrow, 1/9. I asked why I should believe that, and said I would call back tomorrow to verify it has been received. I warn anyone who is thinking about using this service to read the 1000s of reviews, mostly negative, before scheduling. My initial experience was great but little did I know that I would spend hours on the phone and spend needless time worrying. Buyer beware!
Reviewed Jan. 8, 2018
I was moving from one house to another so I needed the moving pod for storage. We heard about PODS and we decided to go with them. Everything was done online and their website was very easy to navigate. I got the bigger container, the 16-foot long and it went perfectly. It came in good shape and everything seemed tight. There were a couple of drivers and they were all really nice, helpful and quick. They contacted me when they were on the way and everybody was efficient. Overall, I'm impressed with them. Everything was timely and easy to deal with. It was a good experience and I definitely will recommend them to friends or family or whoever is going to move.
Reviewed Jan. 8, 2018
We were wanting to pack some things up that we didn’t have to have movers move. We booked a container online with PODS and they stored it for us for a very short amount of time. I talked to one of the people that delivered the pod and they were very friendly and very informative. It was a very easy transaction and we’ve told several people it’s the way to go.
Reviewed Jan. 8, 2018
We priced the other companies the way you can bring stuff and store it and we liked the price point for PODS, and the fact that it was going to be sitting right in my driveway just made it much better for us. Our consideration was mostly price, but the convenience was definitely number two. I had PODS drop off one of their 20-foot containers and I kept it for about three years during a long construction project. And then, they came and picked it up when I gave them a call. Their process was really simple and I'm very happy with them.
Their reps were great and the delivery guy put the pod in a place that I didn't think he'd be able to fit it so I was really happy with him. The pick-up guy was just as friendly. The pod was in great condition, there was nothing wrong with it. However, there was a billing snafu, but it ended up being us jumping the gun because we had it picked up two or three days into the next billing cycle. Their rep emailed me and said she was going to refund me the price of the monthly charge. When we looked at our statement, we saw that we had gotten billed. But it was a couple of hours later when they put the credit on and we didn't see it. I've told somebody to definitely use PODS because I know there's a couple of other storage places out there. PODS' process was really easy and I have no complaints at all.
Reviewed Jan. 8, 2018
We needed the temporary storage of our household goods. We used PODS for the ease of access and use and somebody recommended it. We booked online and it worked really smoothly. I booked it at night and the next morning they were on the phone. We got a 12-foot pod. It wasn’t brand new but it was nice and clean and that’s all that really counts.
The drivers were all really good. They showed up on time. They parked the container as close to where I wanted that they could get it and they didn’t even mess. They were easy to work with both times. They called to make sure that everything was okay right after the final pick up and take away. I’m really satisfied with the service. It worked really good. I already have recommended it to a friend.
Reviewed Jan. 7, 2018
I booked PODS over the phone and it was great. We did not have a final destination at the time and we didn't want to double-handle our goods, but the rep got me everything I needed. The two containers that we got were in excellent condition, and they almost looked brand new. Also, all of the drivers that we had were helpful, nice and did their job. They would call me to tell me when they were going to drop by. If they came by and they were the same driver bringing the container next, they'd tell me what they were going to do and that they'd be back in this amount of time. So, the local regions were great and I've had a really good experience. However, I would have liked to have been able to do more managing of my account online in terms of changing dates or checking the status, rather than have to call in every time. They're available all the time, but it's misleading if they have a website that makes it seem like you can manage it.
Reviewed Jan. 7, 2018
I used two of PODS' 8 feet x 8 feet x 16 feet containers to move from one area to another. I booked them over the phone and their reps were very nice, very reasonable, and kept me updated. The drivers either texted or called me to let me know they were coming. When they picked up the pods, they asked me if I would move my car out of the driveway so that they wouldn’t damage it, just in case.
Reviewed Jan. 7, 2018
I rented a seven-foot unit, for mostly boxes, and they transported it from Kentucky to Florida. I booked it online then I called and talked to someone. They were helpful and we didn't have any problem. Nothing was broken, too. I would recommend them
Reviewed Jan. 7, 2018
I was going back in the house. I had seen PODS before in somebody's place and I got the phone number down and I called. I like their price, it was cheaper and I like the convenience of knowing that it's going to be locked and nobody can get in or put anybody else's stuff in there. It was a safety feature of knowing about my own padlock. But what I like most is that I was in control of my own stuff. So, I got the smallest pod from them. I packed everything up, they came and arrived on time, and took the pod away. I loved watching them put the pod in place.
In Naples, I had to call them because I was having some problems getting into the condo. I asked if I can have time and they said "No problem. You just call us." I got in the condo and since I'm in a new association I said, "Only one day, don't worry about it." And the pod came in early and it came in nice. Their reps were very caring about my stuff and everything was good. Nothing was broken and everything was fine. It's a great company, in every end and in every aspect. Their pod was clean and nice. The experience was wonderful and it was just what I expected. I had recommended them to a neighbor upstairs.
Reviewed Jan. 6, 2018
We had the possibility of moving out of state and didn’t have a reliable means of delivering over our state line except for PODS, so we decided to go with them. We wanted to have a company that could move our storage stuff to wherever we were going. Sometimes, the zip codes were out of the area for people. Booking the pods was pretty good, although it might have been a little bit easier to have something to determine which kind of pod to use for how many rooms you have. But overall, it was pretty easy compared to moving trucks.
They sent out two different kinds of pods and I preferred one over the other. The two pods were both in good condition. My only concern was that one of them appeared to be much older, but it was still functional. It was the same idea, just older design. They were both ready to move in. There were no issues with having to prepare anything before I started to move stuff into it. Overall, I was pretty impressed with the whole thing.
The delivery drivers were really good with the pods placement, and keeping them where we had to decide to put them, both at drop off and at delivery. They were also pretty good about letting me know when they were going to be there. Moreover, the customer service reps did a great job with doing the online thing. The only weird thing was they had to get a second pod later on. I ordered one pod, and then like ten days later, I had to order a second one, and there was a little bit of confusion about having to put both pods on different delivery dates. But other than that, it was good. It was a really good experience, I’d probably use them again if I had to move a great distance again.
Reviewed Jan. 6, 2018
I was moving then and I initially went with U-Haul but their units were too small so I got two pods from PODS and they were both in excellent condition. I ended up storing one of their pods for a good while on my property. The driver that delivered them was the same one that picked them up and moved them to the new house. He was very conscientious and he could not have been better. The reps I spoke with were fine too. I could not have been more pleased with PODS. I'd tell others that if they're going to pack stuff themselves and have it moved, PODS is the way to go.
Reviewed Jan. 6, 2018
We were moving from Texas to New Mexico and we needed to be able to store our things as well as move because we were renovating our home in New Mexico and didn’t know how long that was going to take. And I didn’t want to have to pack everything up, put it in the storage unit and then go back and get it and bring it back here. So the PODS were ideal for what we needed.
I booked online and it was really easy. All you do is pick your dates and time when you want the unit to arrive and you don’t even have to be there which was great because I was at work at that time and so they just delivered everything then they came and picked it up when we needed everything to be picked up and moved. We had two 16-foot containers and it was clean. The drivers were polite and they just said “Okay, we’re going to pick them up now and transport them.” Then they said that the units were going to go to the local storage area and then from there they’d be shipped out to New Mexico.
The only issue that we had was with the packers that we had hired to load the PODS for us because some of the boxes were squished pretty bad and some things were broken. But overall it was a good experience. If anyone ever needed it I would recommend to any of our friends who were going to be moving - that PODS was really convenient and easy and we had a great experience with it.
Reviewed Jan. 5, 2018
I had a small amount of stuff to ship and I was able to pack it myself with PODS. I also liked their price and the ability to have control from end to end was important. I got a container delivered and had it shipped from Houston to New York. It was stored in New York then delivered to two locations in Manhattan. I called them initially and discussed the pricing with their rep. I had some questions about what would need to happen for delivery in Manhattan because they couldn’t just slam this thing down on the street. Then, I booked it. The 12 foot container that I got was a rectangular box with various places to attach on ropes or tie-downs. It was clean and in good repair.
Their drivers were very good and the delivery was very quick. We originally specified delivery in front of the house but that would have been impossible because there were some live oaks there and the pod wouldn’t have fit. We figured out that it would fit in the driveway and that's where their guy put it. Both guys did a great job in terms of bringing the pod to both locations. They were both professional and friendly.
I’d use PODS again if I was going to do it again. I would also recommend it to my friends with a caveat that they should make sure that they know what they're doing about packing the thing. Everything has to be fully secured and they need to absolutely buy tie-downs and blankets. They should also understand that it's the nature of moving that stuff will shake around while moving across the country. And this was echoed by the guy who delivered our stuff.
Reviewed Jan. 5, 2018
Our realtor recommended PODS as a way to reduce the cost of our move as we were moving in town about five miles just on the road, a different house on a different piece of property. We used the storage because our intention originally was to pack one pod and get as much stuff in it as we could, store it for a month and then have movers come unpack and do everything else. However, our closing ended up being delayed and our mover actually had to bring our stuff back to the same house. So it was a disaster not because of the movers but because of what happened with the closing. And so, we ended up getting two more pods and packing them ourselves and we ended up moving all of our stuff with the pod. And so we did use the storage.
We had a great experience with their reps. When you call their 1-800 call center, you can't talk to the people that worked for your pod location. The call center does all the scheduling but the local pod people will call you the day before to let you know what time they're going to be there. The PODS rep was excellent to work with because when we actually did close, we were in a time crunch and he made sure that our pod got there. He rearranged things to make sure that we have pick up and delivery when we needed it.
I got three of their largest container and they were clean. I was concerned at first about things breaking as they picked it up and set it down but we had nothing broken nor damaged. It would be helpful though to be able to schedule with the people who were actually in your area rather than having to call into a call center just because they would cut out. Some of the time when I needed a specific time I had to call the call center and then they had to pass the message along to the manager and then he called me back. Nonetheless, I've recommended them to some other people we know that are moving.
Reviewed Jan. 5, 2018
We were replacing all the floors in the house and needed storage. I contacted PODS and set up our delivery date with the pod. I booked over the phone and the reps were courteous. I watched the pod arrive and coordinated with the driver to the exact location where I wanted the pod. They put it within inches of where we agreed, he locked it and off he went. I appreciate both of the drivers. It was fascinating to watch the skill that they used to maneuver the pod around and get it off and back on to the truck. Plus the lock they provided was an excellent type.
I preceded them to begin loading it up with the stuff that we were going to have to make room for the flooring replacement in the house. Eventually, the floors were replaced and we began to downsize what was in the house and what was in the storage pod. When we emptied the pod, I contacted the people again, set up a recovery date, they came, picked it up and I got my driveway back. It was a very pleasant experience and I'm completely satisfied. If I ran across anybody who's anticipating doing something like my wife and I did, I'd recommend that they contact PODS.
Reviewed Jan. 5, 2018
I availed of their moving service and a 16-foot container, which was perfect. When it rained a lot, it didn't leak at all. PODS has an online management of their account, and when I was arranging the move with them, I talked to a rep on the phone. It was on my birthday, so I asked for a special delivery time, and they were amazing. So, I was happy with that. The carrier driver was also good. It was actually the one part of the move that went very very smoothly. I'd recommend them.
Reviewed Jan. 5, 2018
I was moving to Florida from Tennessee, and I needed a place to store my stuff from the time my house was sold, to the time I was ready to move. So, it seemed to be the best scenario to use PODS. I called them and talked to somebody, and their people were great. I have never had as much communication with anybody than I’ve had with those guys. They were on top of everything, and if I had to change something, or rearrange a schedule, they were easy to do. It was a pretty good experience, and I have nothing bad to say about it. Everything was good. They even called to follow up and see if I was happy. The drivers that picked up and dropped off the container were also very friendly, nice, and knowledgeable. I would recommend PODS. In fact, I have already recommended them to a friend who’s moving.
Reviewed Jan. 4, 2018
We liked PODS' reputation, and we used their moving and storage services. We booked with them over the phone, and the representative was very good, professional, and courteous. We got the eight by sixteen feet pod and it was clean and sturdy. Another foot would have been nice but we managed to cram our things in there. We left some things behind but it was fine. We still have to sell stuff when we got here, so we downsized more than we thought we were going to do. The driver was excellent. He explained to me what he was doing and he was a nice kid. It was a perfect experience. And they did everything they said they were going to do. And I got my things safely. There were some scratches but it was because of the way it was packed not because of how they handled it.
Reviewed Jan. 4, 2018
My experience with PODS was good. We used both their storage and their hauling across the country. We rented one large pod and partway through the move, it was clear that it was not going to be able to go so we needed another one. When they picked up the first one, they dropped off the second one. They got it from Memphis Tennessee down to here in Melbourne Florida all on schedule. Their reps were all very nice and very professional. One guy got a little rattled. He had an accident with the truck and it pulled the oil line loose and the oil spilled all over the place. When you backed under the legs that picked up the box, there are some hoses that hang down and he caught one of those hoses with the edge of his truck and tore it. But, at the end of the day, it cleaned up all right and no harm was done. They sent another truck over to come and get the legs.
We ultimately put our stuff into a storage room which was air-conditioned and less expensive per month. The same guy brought the two different boxes out that we can unload in the storage room. PODS has a good service. They're very flexible and they can organize things and even store stuff or move stuff or bring an empty trailer. They got all kinds of options they could give you. I'm 71 years old and this may be my last self-move. Some of those things got off a little heavy on the old leg. I have a king size bed and the box spring come in two pieces. But the mattress is in one piece and the mattress was a ton.
Reviewed Jan. 4, 2018
We had two of the larger containers from PODS as we needed a long-term storage. Everything worked out as expected. I called the customer service line and they did the scheduling for the delivery and then the pick up and redelivery. The reps were very friendly and very helpful. They were also very flexible because we had to make adjustments to the time a couple of times. It was a really good experience. It worked out really well for us because we were moving into a temporary space while our house was being built.
Reviewed Jan. 4, 2018
PODS was on schedule and our experience with them was pleasant. The pod was in my yard and it served its purpose. It did what they said it was going to do.
Reviewed Jan. 4, 2018
I found PODS' information online but I booked a container with them over the phone. Their website was pretty good but I preferred talking to real people. I needed a pod for moving and storage and I liked their price. I got the large one that they had and when it arrived, it was terrible. I thought it would be better but it had a whole mess of cracks and they could see it on the side. But I couldn't wait until another one showed up so I was stuck with it. I also told PODS that my stuff got wet in it.
Other than that, their driver was excellent. The guy that dropped the pod off was the same guy that picked it up 24 hours later. He wanted me to call them afterward to tell them about his service so he gave me their number. But I tried that three different hours at a time and I couldn't get into the service at all. I rented the pod for two months, then I had it for two days longer than when needed it. I moved to Florida and they put the pod over Fort Myers. I was looking to buy a house and when I bought the one that I wanted, I had PODS come over and drop the pod off in front of it. My wife and I started fixing our things at 2:00 o’ clock in the morning and we emptied the pod by 9:00 o’clock at night. Then they came over the next day to pick it up.
Reviewed Jan. 3, 2018
Everybody I talked to at PODS was very easy going. They were very helpful and they basically got us the best deal with what we had to have done. They dropped us off a pod, we stored our stuff in it, and then they delivered it to our new house. It was an easy process. After we rented out the pod and we had loaded up, I heard from other people that they had containers that were dirty and they had animals in it, but the pod we got was clean and it looked brand new. The drivers who picked up and dropped off the container were awesome. Each one of them was very nice and very appreciative. Also, PODS was good at calling and letting us know that everything was coming.
Reviewed Jan. 3, 2018
PODS has not proven to be a customer service oriented company, and has cost us thousands of dollars in a move that has already been chaotic. We ordered two POD containers in August of 2017. The first POD was dropped off and picked up in a timely manner. The second one sat in our driveway for over two weeks, when it was scheduled to be picked up within two days. Fast forward to December of 2017 when we received the PODS at our new location. We unloaded the refrigerator and it was covered in mold/mildew and tiny bugs infested the interior and unreachable places. Please know the refrigerator was cleaned thoroughly prior to placing in the POD, making us believe the extreme New Orleans temperature was the culprit. Which is WHY we chose a company that provides climate control... NOT to sit in our driveway for over two weeks.
To clarify, we had already moved out of the house to a new state because of jobs, and was unaware that the container had not been picked up until family member informed us. After contacting PODS asking for help to purchase a new refrigerator, as we felt this was caused by PODS' mistake. They refused and said this was a chance we, the consumer took in storing a refrigerator. This is absurd. Had PODS picked up the unit when scheduled, I would not blame the company, however, this is not the case. In addition, we lost further funds because Pods made no distinction in the two units' invoices. My husband's, relocation company could not reimburse for both containers, because to them, it appeared to be the same unit.
Reviewed Jan. 3, 2018
I got one of PODS' largest storage container and it was delivered for me at my residence. I had it for several months then I called them and they came picked it up. It was convenient and I had great interaction with the drivers.
Reviewed Jan. 3, 2018
We were refinishing our garage floor and everything needed to come out. I called PODS initially to find out where they were located and the closest place to where we were. Their reps were very clear and right to the point. The driver put the pod exactly where we asked him to. We stored our stuff in our pod, finished the floor and put our stuff back in. It was quick and easy. I was satisfied and I'll use them again.
Reviewed Jan. 2, 2018
I saw a PODS container from a neighbor and asked him where he got it. He was happy with the service and I said, “I’m going to do that, too.” I got the name of the company off the container and found them online and went from there. I’ve rented from PODS twice and I’m renting a third one that I've already reserved for March. We are moving stuff from Florida to Minnesota and rather than use a trailer, we’re using the pods. The containers that we've had were clean and almost like new.
Their reps have been terrific all three times that I've talked to them. They brought the pods when they’re supposed to and I loaded them and sent them to Minnesota. I gave them the date that I wanted them to deliver and everything went literally perfect. There was no damage to any of the stuff inside. I’m a happy customer and I'd recommend them.
Reviewed Jan. 2, 2018
PODS offered the size of the container that I needed. I was moving and I needed the biggest one and I got their 8'x 8'x 16' pod, which I booked online. Their website was easy to navigate and it was clear. The pod was in good condition when it arrived, and it was clean. The drivers were all very nice, very polite, and very accommodating. I was here when they picked the container up. And I was at the other end when they delivered it. And it was fine on both ends. They were very good at putting the pod where I wanted it.
Using PODS was very straightforward and very good. And they were competitively priced. However, I've been involved with two PODS. I had one that was already finished delivered and I'm filling up the second one now. And even though it's the same size pod and the same distance because it's the same pickup and drop off points, the second pod costs significantly less. The person that I spoke with on the phone let me know that the rental was by the month. And if I had no net, I would have finished everything with the first pod in less than a month. So, that part wasn't so clear, but it was fine. And even with that, the move was very good and nothing got damaged. It always scares me that when the pod is moved, things might shift around and I might have a problem opening the door, but it hasn't happened yet.
Reviewed Jan. 2, 2018
We needed to move and store some stuff, and some other friends of ours who had lived in Maryland as we did, referred PODS. So, we booked with them over the phone, and they were very helpful and nice. We requested two containers, one 16-foot, and a 7-foot, and they were clean and in good condition. We were in the house for over 30 years, so we accumulated a lot of stuff. By getting a big and a little pod forced us to get rid of a lot of stuff we had that we didn’t need to keep. Both containers were packed from floor to ceiling, so it worked out well that way. The drivers, both on the pick up and the drop off were very nice, helpful, and on time. We ended up having the pods in storage longer than we wanted because we had to wait for the house to be built.
Overall, we had a good experience. The only concern we’ve had was that some of the furniture were scratched because they scraped against some of the other furniture that was in there. The guys that came down to pack them only had paper blankets, which did not protect the furniture as opposed to using regular moving blankets. I understand that the packing people don’t work for PODS, and they are only referred to, but I would highly recommend that PODS tell their customers that they are referring the packers, and to tell them not to let them use paper blankets. They should have the packers bring regular moving blankets even if they’d have to pay extra. Other than that, I would absolutely recommend PODS.
Reviewed Jan. 1, 2018
PODS had me being able to have a moving truck in my yard while I moved. It was convenient. Booking the container online was user-friendly and I didn't run into any problems. It gave me a confirmation, sent me reminders, and all the billing was also online so I knew exactly what I was paying and when I was going to pay. I got the standard container but the only thing that bothered me was that there was a little slide thing that you slide over and then put your lock into and there should have been two of them to make sure it was secure. One of them was broken. Other than that, I got a call from the drivers prior to them arriving and they were very friendly and helpful. They also clarified where I wanted the pod and then when it was there, he called again to triple check that it was exactly where I said I wanted it to be.
Reviewed Jan. 1, 2018
I was doing a complete move and I called PODS to book their 7 footer container. Their rep answered all my questions, found out what I needed and when I needed it, then delivered. It was pretty good. They stored the pod for a week until they had to deliver it to me and they delivered on time. And when I opened the pod, everything was in perfect condition. I had a great experience and I would recommend PODS to a friend or to someone who's moving.
Reviewed Jan. 1, 2018
Using PODS was the most economical for us and we felt more comfortable packing it ourselves. We got a one-pod trailer and storage from them and they were always very polite. Everything worked out great. I had a good experience with them and we'll use them in the future if we need to.
Reviewed Dec. 31, 2017
Someone asked me to get a pod for storage. Getting one was a short-term solution thing and it was easy keeping the pod on site. I did the booking with PODS over the phone, and I spoke with a professional, courteous, and helpful representative. But then when I needed to reach out to the actual location that was supplying us with the pod, I had a problem getting the person because it was going back to the US where they are located, and I found that a little frustrating. The pod was perfect for what we needed. And it was clean and seemed fine to me. We had a few issues that happened a couple of times where a driver came, didn't have access to the spot and left. But the two drivers I interacted with were awesome.
Reviewed Dec. 31, 2017
PODS was fantastic. I didn't bother comparing them with others. I got the 16' container which took care of everything I needed. Everything was great. I'm happy and with any luck, I won't need them anymore.
Reviewed Dec. 31, 2017
I booked the 16-foot pod online then the driver called me before he traveled and picked it up. I would needed time, but they dropped it off where I wanted it to be. And they picked up without any issues. I had very minimal contact with the driver, but everything was smooth and professional. The cost of the unit is fair. But the cost to have it dropped off and picked up increased the price a lot. But that’s understood because of they need to have truck and a driver and carry it out and travel. If someone really needs something like that, I highly recommend PODS. But if someone wants to look for storage, there may be other options.
Reviewed Dec. 30, 2017
PODS brought the unit the day they were supposed to. We had set up for it to stay there for five days for us to load up. I had my help show up and we had it loaded by that evening and we wedged every little nook and cranny with something. There was no airspace left at all in it and we hung one of those moisture things in the back of it. And when we shut the back door, we had a mattress we saved for last and we had the door roll up on the inside. As we pulled the door down, we were pushing the mattress up and got it in there and it was wedged tight.
It was in storage for two or three months. They delivered it the day we asked them to. They were right on time, and the driver helped me open the door. It took a little bit to get the door open because having it so tight and everything in there was just exactly the way we packed it. There was no smell. There was no moisture. It was perfect. Everything was just good as it was. We could bring it right in to the house and use it. Nothing got broken and everything was excellent. my experience was about as good as it possibly could be and I would do it again with them in a heartbeat if I was moving again.
Reviewed Dec. 30, 2017
PODS was great. I needed their storage service and I booked their largest container online. I could use a bigger one but that was not possible. Then I called to verify my order. Booking with them was easy and things worked out. Then their drivers came and dropped the pod off. They knew exactly what to do. I had to keep the pod for several more months than I had planned but that wasn't their fault. Since I was automatically billed every 13th and I set the pickup on the 17th, I called to see if there was any way they could pick it up without billing me for an extra month. They said didn't do that so I was billed for the last month even though I wasn't supposed to be and they just credited it. PODS addressed everything I needed and I have recommended them.
Reviewed Dec. 30, 2017
I needed two of the big PODS and I did fill them. I feel my things are safe using them and they arrived here with no damage too. The only issue I had was the scheduling because as soon as they were delivered, we unloaded them within 24 hours, but it was two weeks or so before they could pick them up. I called and asked if they could pick it up earlier and they checked and there was just nobody who could do it but overall their staff was courteous and professional.
Reviewed Dec. 29, 2017
Back in July 2017, PODS dropped a container with my household goods at their Seattle warehouse from what they estimated was 8 feet. It landed on a short side, and then got flipped by their personnel to the roof side, pretty much destroying all the furniture inside. They refused to pay the well-documented damaged estimated at over $18,000, which were then paid in full by my home insurance, MetLife. This is the worst company to deal with that I have ever come across as a customer.
Reviewed Dec. 29, 2017
We were moving but not into our house for two months so we needed storage. We were looking at the options that we had for storage and moving and we realized using a storage we would have to move our stuff into there and then out again. So that would involve two big moves on my husband and I and so we did a research. With PODS we put it in and then it gets taken away and then we take it out and we realized it was half the amount of work so we chose it.
We booked it over the phone and every time I called it’s been easy and very informative. We had the largest size and we used two of them. It was full and we could have used maybe a half of a third but we made it work. It would be nice if they have a 20 feet long container but that’s okay. The first one we got was in great shape. But the latch at the top of the second pod was broken so it was a little bit tricky to open and close. We brought it to the attention of the gentleman who delivered the pods and we told him about it just because we didn’t want to get charged for it because it was broken when it arrived. He said not to worry about it so we didn’t and nothing came of it so that worked fine.
We have a lot of musical instruments and we were concerned about the wellbeing of those with temperatures and issues like that during the time it was being stored so we put those in alternate arrangements. The driver was also fantastic. It was the same guy every time and he was really thorough and very helpful. Everything was great. The only hiccup that happened was that in our new house they couldn’t put it in our driveway because it was on quite a hill and there is a tree that blocked the truck from being able to lift it up and drop it.
But the drivers actually were awesome and said that they could put it sort of half on the curb and half on the road if we just put boards under it on the road part to level it. They pulled out a bunch of boards that they had and we had a couple of boards that were in our garage and we made it work. It was awesome. We didn’t want it taking a big chunk of the street. Bad way to make new neighbors to block the road next to their home so we figured, “Uh-oh.” So they were really quick to problem-solve it. That time there was a gentleman that was with the regular driver that we had, kind of like a helper. I don’t know if he was training him or not but the two of them were very helpful that time.
Reviewed Dec. 29, 2017
I got a storage from PODS for a non-profit event. We’ve used them in the past, and they actually donated the pod for this year's event. We just used it for one night. It’s large, white, and it was super clean. The driver dropped it off a little late. But he was very nice and apologized for being late.
Reviewed Dec. 29, 2017
I rented a storage container and had it brought here by PODS. I got the biggest one, which is what they had to go cross-country. They were the most convenient and had relatively low price compared with other companies. Any interaction I had was excellent. They were courteous and helpful. When I have asked them to change the pick-up time, they did and it was great. The drivers were wonderful, too. The container was absolutely clean and sturdy. We had it moved from Rhode Island to Central Florida, Ocala. Then, two or three weeks after it arrived, I went down and checked it out, and everything was perfect. Nothing had moved or shifted, and everything was just like I had it when I packed it. They had it waiting for me. PODS was a perfect choice and I'm very pleased with the complete process.
Reviewed Dec. 29, 2017
We were moving from Colorado and I needed a storage facility because we were moving into a temporary housing until our house was ready. I didn’t want to unload and then have to reload another truck and then have it delivered. With PODS, I got my stuff loaded in the pods and then they delivered it right to our house. The containers were sturdy and the one thing I really liked about these pods was that they were clean inside and temperature-controlled. We had some artwork and a little furniture there that we didn’t want to be sitting outside in North Carolina in the summer. Dealing with PODS was perfectly fine. Everything went smoothly and I got deliveries scheduled properly. It was also easy to place my order and track it. I booked online but then I had to make some changes, and I had to call in to do that and the rep was very helpful. I would use them again.
Reviewed Dec. 29, 2017
We got a small container from PODS and the cost made us choose them. I had a good experience with the website, but I ended up talking with somebody to make sure I got the right container and size. I really wanted a container that's a little bit bigger, but they don’t ship that one overseas. We had to go with the smaller container, but it worked perfectly. Whenever they pulled it off the boat, they put a hole through and damaged the container. But the driver who delivered it and picked it up was amazing and super cool, and spent time with my kids showing them how he took it on and off and talked about how he used his remote. They got to watch the whole process of him putting it in place, and he was really patient. We recommended PODS to the lady who just moved from a town home right next to us. She used them and loved them, too.
Reviewed Dec. 28, 2017
We ordered a POD unit online back at the end of April, 2016. We spoke to a customer service rep about the unit and what we could expect. We were told that the unit would not allow damage to our property from the outside elements as we were not sure how long we would need this to store our belongings. Our house sold in November of the same year so the majority of our home was not packed into the unit until November of 2016. Our new home would not be ready for us to move into until December of 2017.
The week before Christmas we started to unload our items to find that we had mold and mildew all over most of the stuff in the boxes and our household furniture. Our extremely expensive couch and recliners that was cleaned a few months before we stored it in the pod are now filthy and damaged by the sun. I have still not been able to take most of the items out of the POD because I am trying to clean mold and mildew from most of it. The sun also damaged clothes and coats that were stored in the POD as well.
I called and filed a claim with PODS and was told I would be contacted by email after the Holidays. Within two days we received a called from a representative from PODS corporate office in Raleigh and was told that we should have expected the sun to damage these items. We repeatedly asked if we should have an expectation of any type of damage and were told no. We paid way more than I would have paid for a regular storage unit and PODS refuses to help us with the replacement of the damaged items.
The customer service that we have received from this company has been terrible. When we first moved the POD from our home that was sold the driver caused damage to the yard and again caused damage to the yard when it was moved the second time. Both times I was told that the POD would be picked straight up as to cause minimal shifting of the items inside.
However, both times it was moved I watched as the POD leaned dangerously to one side causing everything in the POD to shift and blankets that were covering the items inside must have moved because they apparently were no longer covering our furniture. PODS will not help any customer that apparently has received damage to major items in these units. We are still trying to remove the rest of the items from this unit so I can get this unit out of our yard. I will also be filing complaints with the Better Business Bureau and other agencies as this should not happen to anyone else.
Reviewed Dec. 28, 2017
We had PODS deliver two containers and had them stored for a couple of weeks. It was convenient. It was easy booking one of the pods online but there was an issue the second time so we had to call them. Everyone was really nice, answered our questions, and were helpful. The carrier drivers showed us tricks with the door and told us how to pack the containers so that none of our stuff gets damaged. I would recommend them.
Reviewed Dec. 28, 2017
I liked PODS' price so I went with them and then I booked over the phone. Most of their reps were nice, but a little bit misleading. The first time when I got my pod, $10,000 was included. Then I upped it to fit $20,000 because he said it would be about $15 a month but it turned out to be $69 a month and I'm not happy about that. Then the second time I called when I returned my first pod, it was within a five-day grace period. I was supposed to get the whole month back, but I only got $90 back.
James, the driver I saw in Florida was friendly, helpful, full of information and he's a nice guy. I saw him when he picked up the pod, delivered, and picked up three times. I had two 16-foot PODS for moving and storage. The container was fine. Nothing was broken although there were a few things scratched, everything came in good shape and on time. However, they should have told me that the payment would be automatically deducted from my credit card on a regular basis. I didn't understand that they were doing that. It took all my options off the table. Overall, they were reliable but it was hard to open the PODS. There should be some kind of gate that opens left to right inside the pod so that nothing locks the door when it falls forward. It took an hour to open each door each time.
Reviewed Dec. 28, 2017
When I think of self-moving, I think of PODS. Talking to their rep when booking the pod was fine. She was pretty patient with me. However, I ran into a little bit of trouble booking the size of the container. I told the rep that I had a three-bedroom house but I didn't have a ton of furniture, but there was a lot of garage furniture. She said that most people get the largest which is 16 by 16. It didn’t dawn on me what the size of 16 by 16 was because I was thinking of the other company that I had used which was a semi-trailer.
When the pod came, I said to the driver, “Is this the biggest one? This is not going to work.” It was like half of a semi-trailer. He said, “This will hold.” He went through the house and he said, “It’s just how you pack.” So I thought we’d be okay. But as it turned out, we couldn’t get another pod because they were all out being used. I had made a few phone calls to Jeff, the manager of the Kansas City part of PODS, and he couldn’t be nicer trying to help me out with getting another pod which we couldn’t. So we filled it as full as we could and sent it to storage. And because we had to be out of the house by the next day, we rented one of those self-storage units for the rest of our stuff. But the pod was wonderful and there weren't any issues.
Reviewed Dec. 28, 2017
I liked the pricing of PODS. I booked a 12-foot container from them over the phone and used it for storage and then we had to move. The container was almost as long as our driveway. It was in good shape, clean and there were no holes. However, I had a problem with the metal piece that I have to slide over to go and slide before I lock it. I had to wiggle it around. Other than that, their reps were friendly, helpful, and answered all my questions. When the container was picked up, the driver was nice and friendly. The billing went okay and I wasn't charged more than I was told. It was a convenient experience all in all.
Reviewed Dec. 28, 2017
I was storing something temporarily when my house was being renovated inside so I rented a container from PODS. They are the only company that I know of that actually brings the container to our driveway. I called them at one point to be clear on what I was doing or what they offered and then I completed the booking online. The rep was very helpful. The driver called when they were coming to deliver it. He delivered it and it was there when I got home. The same happened when they came to pick container up. It was really amazing because the container was placed exactly how I asked them to do it. It was also clean and not banged up. PODS makes it very easy. It was very painless for a painful situation that I was going through. It was very accommodating and I appreciated that.
Reviewed Dec. 27, 2017
We used the moving services of PODS as I had a friend who had used it in the past. I originally booked it online, but when I called to have them pick it up they couldn’t because there's the problem of hurricane in Florida. They were going to charge me for another month. So, then I just used it to move a couple of times more. The unit we got was a container with a rolling door. All of the drivers were great. They did a great job, were very attentive and friendly. If I have any complaints, it’s with the central office in Florida. I wish they had had local offices, because when they had the hurricane and everything was closed, we couldn’t do anything.
Reviewed Dec. 27, 2017
We had sold our house and we were moving to an apartment temporarily. We didn’t want to move twice, like move to a storage and then move out of a storage. So, I searched for PODS online. Their site was user-friendly and we got the largest container size. It was the right size for us and it was very clean and sturdy. And the driver called me to let me know they were on their way. It was a good experience overall.
Reviewed Dec. 27, 2017
I hired PODS for storage since I’ve used them before. My daughter booked the 16-foot pod online and it was clean. Plus their drivers were very, very nice. If I need the service again I'll be sure to call them.
Reviewed Dec. 27, 2017
PODS is very convenient and affordable. Because of the time frame of our move, I didn't want to rent a storage unit to where I had to unload everything then load it back up and move a few times. I wanted to put our stuff in the storage pod container and then have it done one time. I talked to somebody from PODS over the phone and he gave me a lot of information. Everything went fine and was good.
I requested for PODS' biggest container and it looked brand new when it arrived. When they described the size of the container, it says on the website that the biggest is 8x8x16 which fits a three-room house. The house I moved out of was a three-bedroom house and the container would not have fit my full house if I hadn't gotten rid of quite a few large items like my washer, dryer, couch, and a few bedroom items. We got rid of a lot of stuff but we still got the pod unit to a 100% full. So, they should be more specific on the size of house that the container would fit. Other than that, the drivers were all very nice and great. They took care of the container and gave me full information. And today, I called to make sure that the charges for the second month were taken off, which they were and it's great. I was done with the container within a month's time since I had a five-day grace period when I moved to a different state.
Reviewed Dec. 27, 2017
I had to move and rented two 8'x8'x16' containers from PODS. I didn’t see other companies that even came close to what PODS was offering. I moved 60 miles away from where I was so it kept me from having to run down, dump the load off, and go back. It saved me a lot of time and a lot of gas. The pods I got were both in good shape. There was an old one and one newer design. I like the new design better because it had better hooks in it. I stuffed them both and still had stuff to move. But it was just a matter of overlapping and moving into my new place and having my stuff ready. I could’ve maybe used four of them.
Booking the containers online was pretty cut and dried. It was simple compared to other things I’ve tried to do online. Their website was easy to navigate but I still had to call them because of address issues and I got it all confirmed online. The drivers were all great, very courteous, and willing to work with me. I had to put my containers inside my shop building so it was a little bit tricky getting them in and out of there. The only thing was that they picked them up about the same time that the next month’s rent was due, and I had to call them and head that off. But I’ve told several people that if I have to move again, which I hope I don’t, I’ll do it the same way because it was pretty handy not having to load and unload.
Reviewed Dec. 26, 2017
My basement was flooded by the hurricane. It's a furnished basement and we had a bunch of furniture moved outside so the repair work could be done. But we needed to get them out of the weather so I got PODS for storage. The agent took a while to answer when I booked over the phone but other than that, everything was good and he was friendly. I got the smallest container and the size was more than enough. It was clean and the sturdiness was good. When the container was dropped off, we had so much crap in the driveway but the driver was really good about trying to weave in and out to get the container where we needed it. All in all, PODS is a good service and a good value for the dollar. It was cheaper doing it that way than hiring a moving and storage company to come pick up the stuff, take it to a storage unit and then have it brought back. I'd recommend PODS, especially if you have some temporary storage needs.
Reviewed Dec. 26, 2017
I got PODS by recommendation of previous consumers. I booked it online originally and then I had to make multiple changes and I did those by phone. The representatives were alright except they gave me incorrect information on how to pay which I later found out was incorrect. They told me it had to be paid by credit card and that was the only way and when I went and looked, otherwise, that was untrue. I could have paid by check because I didn’t want to give my my credit card.
But all of the drivers and delivery people were excellent. They couldn’t have been nicer. There were no directions on the pod on how to lock it and it ended up that it really wasn’t locked until the person came to pick it up and showed me how to do that. I suggest they put a sticker on the pod over the lock piece to tell the consumer.
Reviewed Dec. 26, 2017
PODS is an excellent service. I used one of their small containers for storage while I was having some work done in my house. I booked it online and then someone called me to finish it up. The representative was professional. The pod was adequate and in good shape. I wasn't there when they picked it up, but I was there when they dropped it off and everything was done according to specs. I also had used PODS a couple of years ago. And everything has always gone fine when I've worked with PODS. I've always been pleased with their service.
Reviewed Dec. 26, 2017
We've used PODS years ago. When had the pods, we picked them up ready for the month and so we didn't have any issues. So when we decided to use move again, we used them again. We booked with PODS online but we also spoke with a representative because we had to change the dates from the day we originally had to be delivered back to the new place. The rep was good and got the job done. They did exactly what we asked them and it was a good experience. We had a 16-foot and a 7-foot sized containers and I had them store some stuff for five months. The drivers were very kind, nice and helpful. They picked it up from the old house and they dropped them off in the new place, exactly the way it was planned.
The only complaint that I have is that there’s no reimbursement and prorate rates. We had our PODS delivered on the 31st and they charged me for the whole month for both pods and also for the delivery of the pods. They said it was in the contract but we never bothered reading that portion of it. Otherwise, we’ve never gone with them because it's ridiculous to pay for a whole month when we had the thing dropped off two days into the month. I paid $500 for two days and $186 for delivery so that was a lot of money for a delivery. I will not recommend them even though we had a good storage experience. Everything was running so smooth but they ruined it at the end.
Reviewed Dec. 26, 2017
We rented a pod from PODS when we were in a process of moving and they delivered it. There were similar services available but PODS seemed like the most reasonably priced and they were able to do the drop-off and the pick-up according to our schedule. We filled it up over a few days, and they picked it up and took it to a new location for us. And then, after we emptied the pod, they came and picked it up. The drivers were great. The folks that dropped the pod off did a great job and the lady who brought it to our new place and the person who eventually picked it up did a good job as well.
We were moving about 36,000 pounds of stuff and it was a local move for about 60 miles. We also hired an actual moving company to come and move our stuff. But we had to surrender possession of the house we sold at the closing. That type of move can’t be accomplished the first half of the day. And so, what we needed to do was we needed to get the pod, fill it up with things that we knew that we were going to need in between when the moving company would come and get the rest of our stuff and when they would deliver it to the new house. But there was only one issue that I thought they should address.
PODS told us that they could pick the pod up after it was filled up and then they could deliver it to the new residence on the same day. When we told the folks at PODS what we were planning to do and that we needed an eight by eight by sixteen pods and when the driver dropped it at our house, they said, “What you need to do is you need to make sure you pack this and fill it up and make sure it’s packed tight. So that when we’re transporting it, you don’t have shifting of things that are inside.” We did exactly as we were instructed and filled that pod up. We had it for a week and a half before our movers came to get the rest of our stuff. During that time period, I could take my time filling that pod up. I packed it tight and packed it with some things that were fairly heavy. And at no time was I ever told that there was any weight limit on the pod.
We were going to have it picked up on the day of the closing and the day before the pod was scheduled to be picked up, we had it pretty much filled up and the only thing that we were going to have left that day on our property was that filled up pod. I called PODS just to confirm that they were coming the next morning and they were going to drop it at the new house on the same day. The representative at PODS that I talked to said, “Make sure that the total weight doesn’t exceed 4,400 pounds. The pod itself weighs 2,000 pounds, and the total weight can’t exceed 4,400 pounds." I said, “Whoa, that means I can only put 2,400 pounds in this. I can put 2,400 pounds in the bed of my pickup truck."
I said that would be a problem because if they come and this thing weighs over 4,400 pounds, then I’m not going to have any way to unload these stuff because my movers have already picked up everything else and the movers are not going to be here that day. I said, “I’m going to need for you to reschedule to come and pick this up the same day that my movers were going to be here. So if I do have to unload something out of this pod, the movers can take it in the truck that they’re loading with our other stuff.” That required the PODS people to come while my movers were there with two 36 foot trucks so my movers had to move the trucks out so the PODS people could get in there to get the pod. But when the PODS person came to get the pod, they never weighed it. They just picked it up and took it, and I’m guaranteeing you that pod weighed 10,000 pounds.
When I asked them about why didn’t they tell me that there was a weight limit, their answer was, “Well, we run into these issues so seldom. We’re not required to tell you that.” Then we went online to look if there was anything about a weight limit. And online, the PODS website said that the weight limit is 7,200 pounds. So, it was totally inconsistent with what the person on the phone told me. I was not sure 7,200 pounds would have been adequate for what I actually had in the pod. I just think that they needed to have it very clear if there was a weight limit.
This was all corporate stuff and there was a disconnect. My concern was that if the drivers picked up an overloaded pod, because nobody ever told them or nobody ever told the people who are renting the pod that you could overload it, and they had an accident, I’m afraid those drivers would be counted as responsible by PODS. That’s not fair because it doesn’t even seem like the drivers were even concerned about the weight limit. Also, if there's a weight limit, how in the heck is the consumer supposed to know if they reached their weight limit? But overall, all of my contacts with PODS were professional and they were efficient with what they did. They were careful, they put the pod right where I asked them to put it and they picked it up when I told them to come and get it.
Reviewed Dec. 25, 2017
I had a two-month delay between filling my house and getting into the new one as it was still under construction. I booked a 16-foot container online and booking was flawless. I also dealt with their reps on the phone and they were always very professional. PODS delivered the pod and I filled it up. The container was clean, sturdy and the drawer worked fine. I like the option that they have a light ceiling so I could see things and that was helpful. Then they took the pod away, brought it back and picked it up when it was empty. I also requested some blankets.
Online, I looked up at how to load the pod and how to put the criss-cross ropes in. We did not do the criss-cross because the people that packed did it so tight. But my things shifted. I had a heck of a time getting the door open after it was delivered. I ended up cutting and opening the boxes, taking things out, pulling the remaining part of the box out and eventually worked my way up so that the door could get open. Still, it all worked out very well and I would recommend PODS. They were efficient and my belongings were safe.
Reviewed Dec. 25, 2017
I’m in custom home building and I’ve used PODS before with our customers. We had two 10x20 pods that were brought to our house we moved out of and then we built a new house and had the pods brought back out. They were perfect for what we were doing. One of them looked like it was brand-new and one was like it had been around a little while, but they had plenty of hooks for me to tie everything down and keep them from falling over.
We booked the pods online because it’s just too long of a drawn-out process to do it over the phone. It is a lot easier to do it online but the website got a few glitches in it. The last time I had my pods, PODS had them in storage and I was trying to get them delivered back out to my new address but the website wouldn’t let me reschedule. I ended up having to call and wait around 40 minutes on the phone and straightened out. I’ve told PODS about it but I didn’t know what they did about it.
I dealt with about four different drivers through the whole process and three out of four were perfect. The guy that dropped off the containers did really good but the guy that picked them up was a little sloppy. He ran through my yard and messed it up a little bit. He was trying to stay on the driveway but he kind of ran off and made a rut. He might have been new and acted like he was a little inexperienced. They also needed to start checking for hydraulic leaks because they leaked a little hydraulic fluid on my driveway which I pressure-washed immediately. But all in all, I was very happy with what happened. It’s an easy way to move and I didn't have to handle things twice. I liked it.
Reviewed Dec. 25, 2017
My daughter and son-in-law used PODS and I've heard good things about them. And so, I like them. We didn't use them last time we moved, but we thought we'd use them this time and we were very well satisfied. We had a pod delivered to one house and a week later, we had them delivered to another house. I booked the 16-foot container over the phone and my interaction with their rep was perfect. He told me everything I need to know and the cost. And then, he sent me an email with all the details that they have in writing.
The driver, when he brought the container to the first house, was very professional. He protected the lawn and everything went perfectly. The container was clean but we had a miscommunication on our pads but that was okay. My son-in-law had a bunch of pads and the driver had some pads too so it came out fine. We had to reschedule one time for the delivery on the new house, but that was not their fault. Still, they took care of it. Plus, they did a good job packing everything.
Reviewed Dec. 25, 2017
I used PODS to move from one home to another home. It was cheaper and it offered me to have it longer than other companies. I got the biggest container and it was clean and durable. We had a big rainstorm come here and it didn’t leak. Also the representative of PODS was very friendly. We even actually got off topic that we started talking about personal things.
The driver was really nice. He told us the whole process of it picking it up and before he drove away he said, “Thank you and have a good day.” They described the process to me as the dropping off and then what I needed to do as far as putting stuff in it. They told me I needed to provide the lot for the pod to be dropped off and picked up which I did. And then they told me when they would come and pick it up.
Reviewed Dec. 25, 2017
PODS was very competitive in their pricing and the more I push them, the lower it became. So, they were willing to negotiate. I needed them to take some stuff from Long Island to Virginia. I booked one container and I did on the phone. The person who got everything set up for me was fantastic. And everything was on time and the amount they promised was what I ended up paying.
PODS' customer service level was great, but there’s one thing they need to change though. They need to give the customer what time and what date the pod is going to be delivered on the receiving end. I had the pod to be delivered to a storage warehouse. They told me they would get there at seven AM. I made it clear to them that the warehouse didn’t open until nine. And they said if the drivers were there early and they couldn’t get in, then they were going to send and drive it back, and bill me. But I said, “You’re going to get there at nine o’clock like I asked you to.” And they did but they should give me some sense of when I could expect them. They really need to be a little bit more flexible in letting the customer select the time as opposed to the customer being dictated to.
The drivers were terrific. They dropped the pod off in my driveway in such a way that was very close to the garage and it could be easier for me. And it was in a spot that I specifically wanted to get on. It was fantastic and there was no property damage. On the other end in Virginia, the gentleman dropped it exactly where I needed in the storage warehouse. I'd tell my friends to use PODS but push them on the price and they will end up dropping it.
Reviewed Dec. 24, 2017
We used PODS two years ago and we were very pleased. We were also fortunate that we had a friend who had worked for a moving company so he was able to help us load and pack up our pod, and that was probably what made the biggest difference as far as getting our things in one piece. We like having to load the pod ourselves and I think it was probably less expensive for that route. The rep on the phone when we were booking the pod was excellent and I was very impressed with him. He seemed to really care and gave me suggestions on what to do and gave us pointers on where would be best to place the container. He sounded so sincere and very helpful. He offered his number to contact him directly if there’s any problem. The drivers were all very good and we enjoy watching them do their job and to see how one person can do all that. It's a good way to go.
Reviewed Dec. 24, 2017
I live in Nevada and I moved from Washington State. I had a 30-foot RV storage from the house before I left and I needed to get storage and moving services for the stuff I had in there. I did a lot of research on both PODS and U-Pak, and between the two, I saw a lot of negative references to PODS. I also saw a lot of people talking about the price discrepancy saying that PODS was expensive, and from what I could tell, PODS didn’t seem to have the length of the container that I thought I'd need. So judging from the reviews, I went with U-Pak. I got on to their online website, reserved two of their containers, got a confirmation number and paid in advance with a credit card. Then I set up my airfare to Nevada as well as my rental car.
When I got to Washing State two days before U-Pak was supposed to deliver the container, I called to confirm and the lady that I spoke to said that they didn't have any containers for me. I told her I already had a confirmation from their website and she said that that didn't matter. It was high moving season and even if they had containers for me, they didn't have trucks to move them. I told her I didn't care about what their issue was. I flew out there from Nevada and I needed the containers there. She she couldn't just make them appear and that was unfortunate. We went back and forth for awhile and she started getting snippier. She said there was nothing they could do and that their website wasn't foolproof. I told her they needed to fall back and make sure that it was perfect because this wasn't anything that I took lightly. Then she hung up on me.
So, two days before I was expected to move, I called up PODS. They couldn't magically make containers appear out of their butts either, but they got them and they set it up. The guy I spoke to was really polite and very professional. He said they couldn't get a container out there to me the day after I called them but they could on the following day or the day after. He also said that they would try to get it there early. I told them the size was a problem, too, and he said they had a 15-foot that’ll probably do it depending on how much stuff I had. My 30-foot RV storage was loosely packed and about three quarters way full, so I ordered the container.
On the day they of the move, I waited out there for the entire day because I didn’t know what was going to show up. They said they would come anywhere between 7:00 am until 4:00, then their guy didn’t show up until 6:00. But he called me and said there was traffic and apparently, the container was being transported back to Nevada and he wasn’t familiar with Spokane. The storage area was in a really tricky spot and he apologized. He was the nicest guy ever and he got everything set up for me. He made sure everything was okay and I couldn’t ask for a better customer service individual. He was good at what he did.
I started packing all the stuff that night and got it done. I got everything into the container pretty tightly packed. Then PODS came in and picked it up on Saturday morning, which was a concern for the people at the storage because there were RVs moving through there. But we cleared it all up with the owner of the storage, so everything worked out good. I also ended up running an 8-foot U-Haul that took some remaining additional stuff and it got taken here to Nevada. I stored it for a month because I was renovating the house here and they brought and dropped it off.
PODS had perfect customer service and I couldn’t complain. And their pod was less than half the cost of a U-Pak container. I was on Facebook and there was a U-Pak advertisement on there, so I went and wrote one hell of a write up with an opening sentence saying do not use this company and do not walk away, run. Somebody from U-Pak came in there, said they were sorry I had a poor experience, and that they were glad that their competitor was able to take care of me. What a great promotional ad for PODS on their own ad.
Reviewed Dec. 24, 2017
I recommend PODS. We had them before and we’re very happy with the way the guys handled the stuff. How they put it back on the bed of the truck and try to very minimum movement. They’re all nice guys and they’ll try to do a good job. Experience was good except one time my credit card had a new number and when something didn’t go through I told the person at PODS my credit card number had changed. The person took it down but he didn't change it. I got this notification that the payment wasn’t accepted and there was a minimal charge. I talked to a supervisor, and she was very good and she said that shouldn’t happened and made it go through. Recently we moved from Florida to Pennsylvania and we stored a little bit for a little period of time. As compared to the very first year we used pods when we moved to Florida, these pods were all updated. I had a rubberized floor instead of the plywood, which was much better and the hooks were good.
Reviewed Dec. 24, 2017
PODS built a name. I got a pod for storage from them when I was redoing the house. The young man who delivered the pod was very helpful and really excellent. I had a 12-foot pod and it was what I wanted. It served the purpose. I had it for a month and I sent it back. I'm very satisfied with PODS and I'd recommend them. And although it was expensive, I had a good experience.
Reviewed Dec. 24, 2017
I started booking PODS' moving and storage services online but I ended up having to speak to a rep. I had trouble getting a hold of them at first. It was after the hurricane hit, so I took a dare to be able to make sure that the order was going to go through and they were great. I got the 16-foot container. It definitely met our needs and I would tell others to check PODS out. But the online experience could use some improvement. They wanted to make sure that everything was done right, and a lot of times it’s better to interact to a human. But it was a good experience. I had family members that had used PODS who turned out to be not just having a great price, but it was also super easy to get set-up. Everything was there on-time and everything was gone when it’s supposed to be. I’ll do it again.
Reviewed Dec. 23, 2017
I set up service with PODS online for a 16-foot container and their website is easy to navigate. I spoke to some folks on the telephone as well and they were great, like family. PODS has a very competitive price and is a convenient moving service to use. They were able to pick up my household goods, move them to the location where I was relocating, and then store them until I was ready to move in to my new place. Also, they offer connections with local movers to load and unload the containers so I didn't have to figure that out myself. The drivers were terrific and a few minutes early on all four times, because I had pick up and delivery twice on each end of my move. If I were to move again, I would absolutely use PODS. It's a terrific service and others should use them, too.
Reviewed Dec. 23, 2017
I had two pods delivered and then stored for a little while and then we delivered to another house. The containers were clean. I booked them on the phone. PODS' website was a little confusing to me and I work on computers a lot so it’s not that I’m not techie. But their reps were very professional and helpful. The first carrier driver was very professional, too. He did everything by the book. I was very pleased. I did one pod and then I did another few weeks later. I would use them again.
Reviewed Dec. 23, 2017
We sold our house and so we had to get out. We put everything in the pods and stored it in PODS' warehouse till we had the new house built. Then they brought them over here and we moved in. The biggest thing was that there wouldn’t be multiple handling of my household stuff. I put them in a pod and I put a lock on it. When I got it back, I took my lock off and nothing had been touched. Also, their website was very good. There was a couple of occasions where I had to use the chat function and that was excellent. The one that helped me with scheduling the delivery of the pods to the house we’re moving out of was very helpful, and the one that helped me reschedule bringing the pods over to the new house was helpful as well.
We got two 16-footers and they were very nice. One of my concerns was leaking, and the pods got their test because we had some big rain showers while we were loading things up and they stayed dry. The drivers were very conscientious. They scheduled the delivery of the two back to back so there wasn’t any delay. They made sure they positioned down the driveway so that the doors would open properly, not one interfering with the other. It was the same thing when they brought them over because at the house we moved out of, the driveway was wide enough to put the two pods side by side. But the new house, they had to be put end to end. So they went to great lengths. They had to drive a little bit on the newly-sided lawn and so they used their maps so that they wouldn’t disturb the grass too much. They’re very good. I had never done a move like this before where I was handling everything, and PODS was really great.
Reviewed Dec. 23, 2017
I did some price check and PODS was the right choice for our move. We booked over the phone and their rep was fantastic. She told me everything I needed to know. The unit was brand new and we were the first ones to use it. It was in an excellent shape. The driver called before he came and told us about the locks and make sure we locked it and make sure we had the key. He was excellent.
Reviewed Dec. 23, 2017
PODS had the size and the price that we needed when we were moving across the country. It was perfect. I booked online and then got the stuff through phone. The first rep that I talked to seemed not to know what he was doing. But once we got set up in the system, everything went really well and we had a guy who knew everything. I really like the way they called, and they let me know what was going on and everything went according to plan. PODS would be the way to move. We’d do it again if we had to.
Reviewed Dec. 22, 2017
We were remodeling some stuff in our house and had to move out some furniture. I booked a pod over the phone and the rep that I spoke to knew everything. We got the big container and the driver was terrific. He gave us his number so we could just call him directly. He picked it up and delivered it exactly when he said he would. He was awesome. PODS was professional and it was all good.
Reviewed Dec. 22, 2017
I got PODS because of the convenience of being able to load it myself. I don’t like the way other people load and destroy stuff. So I want to be picky and take care of my own equipment and my own furniture. When you rent a rental truck you got to get it done in one day -- load it, drive it, unload it but with PODS we have more time and their price is better than the moving companies.
I had a storage pod for about four years and before that I’ve used their service different ways. We had moved from North Carolina to Alabama and had them just do the whole thing. And then I had some stuff in storage since I’ve used all of it. I booked through phone and online. Their website is good but I think there’s a little bit of lag. Sometimes you need just a little more clarification on things. You’re not quite able to get exactly what you wanted if it’s not just the standard. More communication is needed just to verify things and it’s a little hard to get through.
But once I get the representative they’re great. Sometimes it’s just getting to somebody that is frustrating. Recently I got the larger pod -- the 16 foot one and it was very sturdy. But I was a little disappointed with the one that was in storage for four years. What it reminded me of was that there’s just a fire somewhere and that we have to settle in. And so I’m not quite sure what happened but I was a little disappointed from that aspect. The smoky stuff was on the inside, on my stuff and I’ve had to clean them off. I’ve had to throw away some pillows and fabrics that was not covered. If I had it in a box or bag it’s fine. So I just took care of it and cleaned up and then moved on. But otherwise I’ve never had any complaints.
The drivers were great every time. They just seemed to be very personable, helpful, and just really conscientious. PODS is a great, great opportunity to get your stuff moved and it is a good company. I think they do things well. There’s always more things for improvement at every company but in general I would recommend them to anybody and I have. It's a good way to go and it’s convenient. It’s good price for what you’re getting.
Reviewed Dec. 22, 2017
We rented a 16-foot container from PODS and we're moving in from Dousman to Oconomowoc. Never did PODS before, but I don’t want to do movers. We ended up using PODS and the U-Haul truck because it was enough for big stuff. I booked online, and then I updated everything via my phone. But their website was a little dodgy. When I was trying to schedule the pick-up, I don't know if PODS were having downtime, but the website was hanging a lot, and I had to do it two or three times before that worked. But it was no big deal.
Also, it would be awesome if they had a bigger container. I did not want to do two because even though you get a little bit of a discount with two, now you got two giant things sitting in the driveway. The way we planned it is we had 15 days to load it, and then we moved on the 15th day, and then we have 15 days to unload it. But what really happened is we had 15 days to load it, we moved the one day, and then we emptied it all that same day. So, we didn't really need it that long. And I was not rushing. I had the pod filled within four days.
The guy who picked up the container was cool. We were watching him do it. He went really slow with his goods, because obviously, there's a whole bunch of stuff in there. He was definitely an experienced guy. In fact, I already recommended them. Someone I worked with just sold their house and are thinking about going through PODS. I told them it was a good idea.
Reviewed Dec. 22, 2017
I like the concept of PODS and our move went well. The PODS agent was very helpful. He took care of the issues. We got the larger container and it was clean. Plus it was sturdy. Even the driver was fascinated on how they move that container in and out. When he first delivered it we didn't even know he's there. He happened to put it just in the right spot since my car was in the drive. I'm very happy with PODS and I would be pleased to recommend it to people.
Reviewed Dec. 22, 2017
PODS has been a wonderful experience. I've had storage units with them for several years and we just moved to a new place, so I had the first of the pods sent over. They got a good reputation and the prices were decent. The pods themselves were very sturdy. I looked at U-Haul’s stuff and it looked crampy. PODS has these little boxes they call them and I like the idea that I wasn’t on the clock having to rush to load or unload it. Drop it off or fill it in when you get the energy and time. Once it's time, they come pick it up and then you reverse the process on the other end.
I use their chat function on their website. To me that’s about the same as on the phone. I wouldn’t have to do it by myself. I called in, I tell them what I want, the rep says, “Okay.” They set it up for me. The drivers are professional, too. They know their stuff and handle the equipment very well. They didn’t run the stuff into the house. They dropped it right where I told them to drop it. They showed up when they were supposed to, did their job, and left.
They've got a very slick operation and they’ve got is all over the country. We've used them in Virginia, in Wisconsin, and I've got a storage unit in Michigan. I'm getting ready to transfer into a pod in that way. With a pod, you go to wherever you're going. When you're ready for it, you call them up or go online and say I would like it delivered. Give them about 10 days and say, "I like it delivered on Tuesday, the 4th" and they’ll say okay. You got a four-hour window, too. They’ll ask if you want it facing in or out or any placement thing they need to know about where to put your stuff. Also, if you want to leave it there for a week or if you want to have a moving crew waiting there when they arrive, it's not a problem.
I'll also always move now in the winter. It's half the price of what you pay in the summer. If you ever have to move and use PODS, get them from November to February if possible. You get a much better deal because nobody wants to move their stuff in the middle of the cold. Everybody moves over the summer, so higher demand, higher price. I got it literally for about half what I've been quoted for moving it one summer.
One of the things I liked is the units themselves are actually stored inside a warehouse, climate controlled and on three-storey-high steel frames. They slide them into place and away it goes. It's not like you put your stuff in a shipping container and it sits out on somebody’s back lot. I would highly recommend PODS. Everything came out perfect with nothing broken or moldy, and no mouse or rat problems. I've never had such an easy move in my entire life. I will never do it any other way. I definitely let everybody know. I'm singing their praises left, right, and center.
Reviewed Dec. 21, 2017
PODS did a great job and we're very happy with our experience. We moved from one house to another and we used their moving services. Their price was good. And we got a pod that fits the driveway and it was all good. The drivers were really nice and very professional. I'd recommend PODS.
Reviewed Dec. 21, 2017
We used PODS for storage while we were moving. They were the cheapest and it was really easy booking online. I just put in my dates and the 16-foot container was dropped off when I wanted it to be. It looked like a big warehouse container. The doors were easy to open and close. It had areas that you could hook bungees and tie stuff down on the inside. It was very sturdy and as long as you stack it correctly, then everything will be safe. We had a lot of fragile stuff and we didn't have one broken item there. So if you take care of putting it in there, they will take care of not dumping it over and breaking it. We had a very good experience.
Reviewed Dec. 21, 2017
We purchased a new house and we rented the largest pod from PODS and had it moved from our house, where we put all our belongings then, and they stored it and they moved it to our new house. The biggest pod was the right one. We came very close in completely filling it up, which we squeezed every little square foot that we possibly could in there. It definitely provided the right amount of space and it was clean.
The representative I talked to on the phone during booking was very detailed in gathering my information, was very upfront with all the information and data that I needed, and made it very easy. The drivers came in, they gave us a date and time which they met those specifications, and there weren’t any delays or coming very early. It was a really simple process to which it was completed. I was really pleased. There’s definitely a need for this type of service.
Reviewed Dec. 21, 2017
I needed a container for home personal use to store my furniture and belongings while I did construction in my house. I've seen PODS before in my development because others used their containers that said PODS.com. I read up on them and found that they were going to deliver door-to-door. That's the most convenient thing for me so I chose to use their services. When I called customer service on how to have an appointment, purchase and have delivered a pod, the explanation was I had to speak to someone first and give all my financial information, then I got to go to their website and do all my transactions through it. I know everything is on the web today but I'm more of a people person. As a consumer, I feel more comfortable with a person than always going through a website and being a little bit hesitant of pushing the wrong button on a computer screen.
But their website was self-explanatory on things except on how to get the pod removed from my house. I had to call up customer service and have them explain to me a little bit more in detail. Their scheduling calendar did not make any logical sense for the day that I needed it scheduled. They were only two miles away but they told me that they only had one driver and the pickup had to be scheduled four days away. But they compensated me for my frustration. They were very understanding that their website did not have the convenience of the next day or the following day to be picked up when my scheduling of financial will be over the limit.
They jumped through hoops to make me happy and the agent who helped me out was very sweet. She even sent me a text message saying that the account has been reimbursed, that I wouldn't get another bill for the inconvenience, and to text her back if I had any further questions. That was great interaction instead of getting a bill after I did my thing and I finding out that they charged me.
When the pod was delivered, the driver called ahead of time that he was about half an hour away. He brought it into the driveway as if he was maneuvering a drone. It was a work of art the way he did the whole thing. The container that I got was almost the size of a full driveway and it was more than enough for my needs. If it was a little bit bigger, I could have camped out in it.
The pod was also immaculately clean when I got it. It kept all my belongings protected, there was no moisture and in the end, and there was no damage. But it heat up inside there and that was understandable since it was very hot outside. Then, when the other guy came in to take the pod off my driveway, he did it without damaging anything. This guy knew exactly how to use their equipment and it was like a beautiful ballet the way he lifted up the pod and put it back on the truck. His politeness, too, was phenomenal. Overall, the people that represent 2-10, from their drivers to the person that spoke to me that was affiliated with their location in my area of Suffolk County, were outstanding.
Reviewed Dec. 21, 2017
We used PODS for storage here at the house. I booked online and it wasn't too bad at all. I wound up getting the 16-footer which was adequate and it served its purpose. It was easy to use and it was clean when I got it. The guy that brought it took off the truck, set it where I wanted it and he went on his way. It didn’t take very long to do it and it worked out real well.
Reviewed Dec. 20, 2017
I dropped off my stuff at the storage center because they couldn't deliver the 16-foot pod to my house. The person at the storage center was very helpful. Then the drivers always called to let me know they were on their way and they were always there within the time that they said. The container was in good condition and it had a couple of tie-downs aside from the straps. Everything was a pleasure. PODS was quick and precise. And they all knew what they were talking about.
Reviewed Dec. 20, 2017
When we were moving, we got the largest PODS container delivered to our driveway. Then, we were able to load up everything that we didn't use. The easiest thing to do was let the PODZILLA come and take away our stuff. They took it for about six weeks. And then, they brought it to our new home, we emptied it, and they took the container back. The drivers were very knowledgeable and considerate. They went the extra mile by making sure the PODZILLA didn't tear off the lawn by putting down mats. It was totally 100% great. We want to do it with them again for our next move and I will also tell friends that they're the only way to go.
Reviewed Dec. 20, 2017
We're a top-notch company and so is PODS, and we like to put ourselves with the same type companies. We tried to get three pods during Hurricane Harvey and in the midst of all that, Hurricane Irma was rolling up through Florida and then to Atlanta, Georgia and the PODS corporate office was closed. I stopped by the office and their local manager went the extra miles to greatly assist me with getting the pods scheduled, set up and delivered out to me even though their corporate office was closed. Then I went over the phone and then once their office opened back up, we got everything set up online.
The three containers were about the length of a car and they worked out perfect. They arrived in absolutely perfect condition and the drivers who picked and dropped them off were very professional. There was also great, fantastic communication. I got the follow up call the day before when they were going to drop the pods, I got the follow up call that they were coming to pick them up, and I also got the call from the driver on the day itself. I'd highly recommend PODS to anybody who's thinking about temporary storage, needs storage or moving. PODS has top-notch quality service and great product.
Reviewed Dec. 20, 2017
PODS advertise well. We knew about them and got them when we moved. The container we got was in good shape and clean, and our belongings inside were fine. The driver who picked up the pod was very straightforward. He was ex-military so he handled himself well and was very personable as well. He did a good job and made sure he didn’t tear up my yard while he explained to me because I wanted the pod a little bit further in a particular direction and he said he could do that but something might happen, so I was glad we didn’t do what I wanted him to do.
Reviewed Dec. 20, 2017
PODS did a nice job and my experience with them was very positive. The folks I dealt with on the phone when signing up were nice and very positive. We rented the 16-foot pod, had it for a week, filled it up and then they moved it to our new address. I was given a few tips on how to pack, but I was a delivery driver for a long time so I had some foreknowledge of packing and having it hooked up. We had the same driver who dropped off the container and picked it up. And, he was excellent, a very nice fellow, and explained exactly what was going on. I was happy with the cost of service, although I’d like to pay a little less like everybody else. Still, everything was fine and I paid my bill. It was a pleasant customer service situation all in all and the PODS folks know how to deal with people as opposed to many others that don’t seem to remember how.
Reviewed Dec. 20, 2017
We sold our house and we were moving, so we rented two containers from PODS, a 16 footer one and another 12 footer, for an indefinite amount of time to store our belongings until we move into our new house. The containers seemed to work out pretty well - they are solid and very well-built. It has got a sliding back door that you lift up, and it is eight feet high and eight feet wide. It also got a lot of hooks in it if you want to hook something.
PODS seemed to be the most common name out there, so we phoned them up and just got a price from them and we seemed satisfied with it. We mostly went through online in booking and it was good and fairly simple. The driver we had was very accommodating too. When they dropped the two containers off at our original house I wanted them in a certain spot, and they put them exactly where I wanted them. We are pleased with it in the end, and they picked them up right on schedule as we expected. If I was due to move again, I would be doing the same thing.
Reviewed Dec. 19, 2017
My experience with PODS was great and the fact that I had a whole month to get the job done was the big factor. I could take my time rolling the pod and I could do it by myself because I had the time to do it. Unlike another company where you get 7 days to get it done. You could still use PODS even if you’re in a hurry, because you can go at your own phase.
PODS was also on time delivering the pod and it was good. They helped me with whatever I wanted. But unloading that big pod and loading it on to the truck seemed to be cumbersome. And it was difficult to set it in the tight situations, but it was better than trying to set a truck in the tight situation. They have a very elaborate system there. It seems a little overboard but it works. It was a little more expensive, but it was worth it.
Reviewed Dec. 19, 2017
I've always heard good things about PODS and when I looked online to verify the reviews, I saw that they had high ratings. I put an inquiry because I needed a container for a short-term storage. They called me back and we followed up with a complete on-telephone booking with the rest of the information. It was very easy to get set up. I contracted with them for a 30-day service but it got finished nine days earlier. PODS did everything positively. They have an unbelievable and exquisite service. They were there at the time they said they will be there and they called before the delivery, plus they had a courteous driver and all the criteria was correct. Go with the best and that's PODS.
Reviewed Dec. 19, 2017
We had used PODS before back in 06 and we had a good experience so we used them again when we moved. They’re very professional in what they do and my husband is an Engineer and he loves the way the PODS work. I think that’s why he went with PODS because he like the machine and the remote control. We requested a 16 footer but it didn’t end up being that way. We had to order a second one.
The driver was sweet and very nice. They called us about the delivery. The only problem we had was it was early in the morning, and we’re retired and we don’t get up that early. PODS made moving easier because they were here on time. They delivered on time within the hour when they said and they picked it right up and brought it here. We didn’t have any problems but we had some settling to be sure when you load it yourself that you tie it up right. That wasn’t their fault and it was just minor because everything was in boxes.
Reviewed Dec. 19, 2017
I booked a 16-foot container over the phone and the interaction I had with the rep of PODS was great. We scheduled it and set our expectations. The container I received was in pretty good shape. Plus, the communication with both of the drivers and their personality were great as well. They were the best part of my entire experience. They mostly enjoyed their jobs and were easy to get along with. When they were about to show up, they called. However, it was surprising that moving the pod from our old home to our new home was more expensive than putting it in storage overnight over 20 miles away. We were only moving right down the street and I didn’t want to put it in storage but it was $70 price savings. That was the biggest thing that stuck out. Nonetheless, everything went according to plan.
Reviewed Dec. 19, 2017
I was moving from California to New Mexico. PODS dropped the trailer, we loaded it, and we let them know the date when we were ready. They picked it up, and brought it over here. They kept it until I'm ready for it to be taken to the house. You can't get any better than that. Their reps were really helpful. They were the ones who convinced me to get PODS. The drivers were really, really good, too. They came out at the time they said they were going to come out. They rock.
I've been telling everybody to use PODS if they're going to move. It's a little expensive but it's worth it in the long run. If you're moving out of state or if you're moving to another location, they're willing to work with you in the time frame that you need. I was still in California and I had to work another week. They dropped it off three days after the house was closed. So it worked out beautifully. The container could have been a little bit bigger but all-in-all it really made me get rid of stuff that was pretty much storage in the first place and it was clean.
Reviewed Dec. 18, 2017
Everyone at PODS was really friendly. Since we didn't want to drive a truck, we used PODS and requested for their 7 feet container. I had a little bit of trouble opening my door when it got here because some things have shifted. And the driver stayed to help me and he fixed everything. He was awesome. Everything worked great and I would definitely recommend PODS.
Reviewed Dec. 18, 2017
I had a great experience with PODS and I've been really happy with their service. I ordered two pods but before they brought them, I cut it back to one and they adjusted the cost. I got the smallest pod and the reps I spoke to over the telephone were excellent.
Reviewed Dec. 18, 2017
I used PODS for temporary storage. It was easy to book online and the container was in fine condition. Plus the drivers were also very professional.
Reviewed Dec. 18, 2017
My experience with PODS went smoothly and I was satisfied with the service. I was moving and needed storage before I get access to the garage. I looked PODS up online but I completed the transaction over the phone. I ended talking to a gentleman who was very helpful and understood my particular need. And then when I tried to set up the pick-up date, the website would not allow me. But by sending a quick email to the gentleman, we solved that.
I got a 16-feet container, which I filled up so it was definitely the size I needed. I wasn’t there when the driver picked it up but I was there when it was delivered, and the driver was friendly. And we had to establish where we would put it and what works for me. The only thing was I didn’t know how the pod was somewhat delivered and the machinery and I couldn’t really establish where I was putting it. So, it would have been helpful if there was some sort of a video explaining how the pod was delivered, which I didn't find on the website.
Reviewed Dec. 18, 2017
I moved from one city to another city in Canada. My parents have used PODS twice before and when I asked them about their experience they said they are highly known and have like the best customer service and everyone is on time in service. I also had quite an incredible experience. I got the quote online originally and then I called and chatted to someone and he kind of walked me through the process and we kept in touch on the phone.
He’s super helpful and kind of explained everything to me and made sure that I was comfortable with like no hidden cost. He was just very straightforward. And he made it very easy for me to kind of pick what works for me. Like he wasn’t trying to upsell or anything like that which I appreciate it. I got the 7-foot container with a door and a lock and it was clean inside. PODS was very sturdy and has four solid walls which I like.
The carrier drivers were both super helpful. They made sure that I was comfortable with where they were dropping it off and placing it. It was quick and easy. They status me and he asked me like, “This is where you wanted? Do you want to move forward, move back?” It went really good. I would recommend them like hands down for sure over anyone else. I would love to use them.
Reviewed Dec. 17, 2017
I was really really excited to find PODS and it worked out perfectly for my moving and storage needs. The only weird part was calling initially to confirm my online reservation and I guess it was like a third party that helped coordinate the booking. And then when you try to plan ahead for the alignment of the PODS itself, that was a little tricky to kind of figure out because I didn’t know what their trucks could do. But, it was overall awesome and it was really affordable. I packed the 16-foot pod like a maniac. It should have broken a lot of my stuff the way I precariously put stuff in, and it came to me undisturbed. Also, the drivers were super sweet, super nice, and really friendly.
Reviewed Dec. 17, 2017
We sold our house and moved. We needed to have our stuff in a controlled environment for a few months until we got things settled out and PODS worked perfectly for us. I left an email to Blaine, PODS' guy in Wilmington, and he was great. They said they'll reply within a day but he replied within an hour. Then I checked their competition but there wasn't much. I called The Rat Pack but they called me back a week later. So when they did and asked how they could help me, I told them that their response time settled the deal for me and that I'd rather work with PODS.
I liked the communication with PODS and they're reasonably priced. Blaine told me about the three month deal and that if we went beyond that, they'd figure out a way to make it work for us. Other companies also wanted to move our stuff to a rental vehicle then take it to a storage and move it again. But PODS cut that part of it out. Plus, the container was sitting in our driveway so we didn't have to load it anywhere. As long as we needed to get it ready, they'd come and pick it up. A lot of times they'd work with us, too, and I didn't need to call them two weeks ahead of time.
Originally, I booked them over the phone but the main thing was online and the payment was directly drafted from my checking every month. I also maintained and modified my orders and stuff online after the initial phone contact. Their reps were fantastic and professional on the phone, and I'm a technology nightmare but their website was easy enough for me to use. We got their largest pod and it was in great condition. We turned it over and the door wasn't wedge sharp. There were no molds or mildew and everything was as advertised. They said couldn't be responsible but in the end, there was nothing broken.
Blaine spearheaded everything and he was courteous and professional. He helped me out and was quick to make sure I knew what was going on by email, phone call or text. They charged us for another month but it didn't seem like every time we were talking to PODS they were counting every penny. Not that they were not into making money but they were trying to make things right as good as they could for us. It showed, so that was good. And when their drivers came, they knew what they were doing.
So on a scale of 1 out of 10, 1 being terrible and 10 being fantastic, I'd give my whole experience a 10 with every facet of it. I've told quite a few people about them, too. If you're young and in your 20's, you might want to save a little money, rent something, get a storage and save a few bucks, but you're really not because in the long run, you'll be moving your stuff again. With PODS, the container is clean, close and controlled. If you call, they'll have it out for you the next day to go through. So if I had to do it again it'd be a no brainer.
Reviewed Dec. 17, 2017
I got the biggest storage containers from PODS. Had a good interaction with their rep. There were no hiccups and I was happy with the service.
Reviewed Dec. 17, 2017
I would recommend highly to anybody to use PODS. Using PODS is more convenient and when I talked to them, they explained everything and answered everything fully so I didn't have doubts or questions. They were excellent. The drivers were professional, too. I got an 8x16 unit to move out of state and everything was fine. I would definitely use PODS again too.
Reviewed Dec. 17, 2017
I used a pod to put my stuff in it and then stored it for almost two years with PODS. Then it came back out to when I bought a house and I got everything out of it. I booked online which was extremely easy. When I got it, everything was very nice and neat. But when they took it out of the first place, they left a big dent from the tires, the yard and the dirt. It was raining and I ended up paying for that when I moved out. As for the new place, there were no issues. When they dropped it off, I met the driver and he put it where I needed it to go. It is a little expensive but it’s worth it and I would recommend it. It was a good experience.
Reviewed Dec. 16, 2017
I had PODS drop a pod off at the house and then I moved it to our new location. I tried booking their largest container online, but I had a little trouble so I ended up doing it over the phone. Their rep was very helpful, pleasant to talk to and she was understanding about my confusion of the computer and why I had to call. Their drop off guy was great. We had a big oak tree that was in the way and he was careful not to damage it or the pottery. I would use them again and would recommend them to anybody.
Reviewed Dec. 16, 2017
We were destroyed in a hurricane, and we’ve seen PODS in people’s yards. We got the biggest pod, and it turns everything to where it was supposed to. I'll tell a friend to go ahead and use PODS, and that they worked out well for us.
Reviewed Dec. 16, 2017
PODS was something I recognized so I booked them. I did it online but I had to call to get some clarification on a couple of things and it was good. I had the 16-foot pod and stored it for so long. I could have gone a little smaller, but it was fine. Also, the driver who picked the pod up was pleasant and the drop was fine as well. PODS is a good option instead of having to call a traditional moving company. It's convenient. But I think you pay a little bit extra for that convenience because if you're going to be moving relatively close to where it's being stored then obviously the cost is more beneficial from a cost perspective. But in my case, we ended up moving several hundred miles away, so the delivery fee was actually very high. The cost-benefit ratio there was in line so it was really good.
Reviewed Dec. 16, 2017
PODS is famous here in Florida and people trust them. I had a storage pod from them for approximately one year. I started booking the pod online, and everything was really well-done and using their website went smoothly for me. But I reached a point where I felt I needed to talk to somebody so I spoke to one of the customer service folks afterward. Both times I talked to people, they were awesome and straightforward and told me what I needed to know. They did a great job. The only thing was I booked a big pod but it was quite small for my needs. When we close the door, I felt that if I opened too fast, it may explode.
The driver who picked up the pod was a really interesting guy and I was amazed at how they do the whole system. And I was a little worried because I had a tree in the driveway but the driver showed me how it wasn’t a problem. He drove the apparatus that picks up the pod and sets it in the driveway well. And he knew there wasn’t going to be any damage to the surfaces because I had a nice paved driveway. He knew what was he doing, he did well, and he was confident.
Reviewed Dec. 16, 2017
PODS left a container at my previous house and I filled it up with some of our possessions and then they took the pod to the warehouse site. And they kept it there for few months and they delivered to our new house. I booked online and I think the website could be improved. It’s been a while since I looked at it but I think there were too many steps, almost like too involved. And then also what happened was that I went to change the date of the pick up date and it didn’t record for some reason even though I thought it had recorded.
So either they didn’t come on the day that I was expecting them to or they came on a different date or something happened with the date and I was like, “Well, I’m sure I booked that date.” But then I checked the website and it hadn’t been recorded I got the biggest pod and it was very clean. The driver was also very nice and he was on time. I didn’t interact with him as much as my partner did and they seem to be laughing and having a good time so I think he was good. PODS is a convenient choice and they did what I needed it to do.
Reviewed Dec. 15, 2017
I had several friends that used PODS and we were in a situation where we're moving and so we asked their opinion and it was positive, so I went ahead and inquired. Their reps were very cordial and nice. My experience was positive and I would recommend them that PODS is the way to go.
Reviewed Dec. 15, 2017
When I saw that our neighbor had PODS and that it looked really nice and easy, I looked at PODS online and then called them. The representative I spoke to was very nice, professional and he provided everything I needed to know. I got the 16-foot container and we got everything packed in so we could show our house without all the clutter. Then we had the pod taken away, sold our house, and then moved. The guy who picked the pod up in California and delivered in Arizona was great. He backed it down a long snaky driveway like he knew what he was doing. The experience was great and I’d use PODS again.
Reviewed Dec. 15, 2017
Enrolling in National Debt Relief was easy. I just filled out some of my information online, then somebody called me back, and then just talked about my case on the phone, then they helped me to set up everything. It only took a couple of days. The customer service agent named Gaber was very nice, and he helped me to start it. I started in July of 2016 and it will not be done yet until July 2018, so I am halfway done already. Everything is going well right now, but, in the middle, somebody did not understand what I was saying. I have two credit cards, and they transfer my balance to Citibank because they changed my credit card from Costco. I had some troubles on that, but it is fine right now. Also, they can't cover all my debt too.
Everything is going well, everything is good. However, I know half the other company that has lower cost, but it is fine and it is not that big a difference. Overall, NDR helps me in managing my money and it allows me to know I got to pay that much money every month to keep my debt going well.
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