PODS Reviews

I wish I had read the reviews on PODS. The negative reviews are 100% accurate to what I experienced. This company took hours of my life from me at a time when I should have been with my sick loved one. I used U-Pack previously. No issues with them, outstanding customer service, no incorrect charges. Look at all the negative reviews on PODS -- the company doesn't care! They don't care how they hurt people. They are so dishonest! And how do I get my property back??? They just lie when I call and say it will be delivered and it doesn't get delivered. Do I file a police report for stolen property at this point?

Well as of the email my goods are still in the middle of the road to be picked up on the 1st of June. I have now been informed my belongings are not to be delivered till June 9th. The case has been escalated to the CRT team at PODS however I do not expect any resolution to my issue. Warning to all consumers DO NOT UNDER ANY CIRCUMSTANCE USE THIS COMPANY EVER!

On the day the pod was to be delivered we had not been contacted about a delivery time or any information was given at all. We had to call their office twice to find out that they in fact had no PODS available, and did not know when we would be able to get a pod. They told us they would look into when a POD would be available and that we should call back early next week for an update.

After another two phone calls, we found out that they had never planned on trying to find us a POD early next week. Instead, they had submitted a request for a full refund and were going to cancel our order completely. Only because we did not trust the answers we were given did we find out that we would have been left in the lurch. It was then explained to us that their system is not working.

It shows they have multiple PODS available for the Tucson area, but when they call the manager of the Tucson office he has zero available and had no way of knowing when he would be getting more. We were then told we weren't the only ones scheduled to receive PODS today; that 4 or 5 other customers would also not receive their containers, but they just hadn't found out yet. Though they could give us a full refund, they told us there was nothing they could do for us at the moment and we would have to completely cancel our order and could try again next week to see if they had any left.

Disgusted, we asked what they recommended we do? Just cut our losses, contact another company and hope they still have containers at the last minute. Their response was "basically, yes, I think that is all you can do." The customer service representative was very nice and helpful, and she told me she had reported the issue to multiple managers because it was ridiculous. I am thoroughly disgusted that we signed a contract for an item, we're already charged $500 for an item they never had available for us, and that they apparently found out this Monday (May 22nd) that they had no PODS in Tucson and no one contacted us to let us know. In fact, we had to call four times in one day, talk to many different people, just to get a straight answer out of someone. I feel cheated, mistreated and disrespected and I know there are 4-5 other people in my area who are about to feel the same way.

They include future charges on my invoice 2 weeks before the actual charges are effective. Ex. my monthly rental time started on the 28th of the month. On the 14th the next monthly rental charge is already on my invoice. Also, if you keep the container for one day into the next month, they charge you for the full month! Be sure to schedule your pick up of the empty container well in advance to make sure it doesn't go into the next month. This company is terrible and that is obvious by the one star rating!

Similar to other reviews I've recently read on PODS, their customer service is not customer service at all -- they are only people trained to tell you that they will take care of the problem, and then do nothing. When I finally called the office of the CEO, they put in touch with a service representative who said she could help. Her name was Tia **. While she did work hard to get the issue resolved, it was not to my satisfaction and ended up costing me $1,975 in additional moving expenses because I had to pay the moving crew time and a half to sit around doing nothing on the day of the move waiting for the second POD to arrive.

Then, when I asked PODS to cover that additional cost, they offered me ~$475 as compensation (even though I showed them all the receipts and showed them what their issue caused me in terms of additional out of pocket costs). After several calls with Tia **, they would not come up from the ~$475 offer. I haven't decided if I'm going to take their offer yet. I may decide to take them to small claims court. Regardless, PODS is clearly not a company of integrity. They are very, very poorly run and I would stay away from them. I will never use them again and will tell everyone I know that they are not a company to do business with.

I had my movers scheduled for Thursday and was planning to be out of town on Saturday and Sunday. Truly unacceptable. They refused to try and make it right. I opened up an incident report and was told it would take 2 to 3 days for a resolution. It has now been five days and I'm still waiting. I call daily and get the same canned answer. The rep that is handling our case is at lunch or on a break. It's like they think they are being clever. I have never ever ever experienced worse customer service in my entire life. I wish someone would have warned me before I used them. Please please please. Do not use this company. You will regret it.

Now we will not be able to have our container in Tennessee until a full week after we move in to our new house! Furthermore, even though our new address is within the 60 miles "delivery zone" the local manager refuses to deliver to our address. Now we are having to rent a different moving truck to retrieve our things from the PODS storage container when it arrives in Tennessee. This company's customer service could not be any lower if they tried. I would caution any and all customers looking for a competent and caring moving company to STAY AWAY from PODS. -- Sleeping on hardwood floors for first week.

Today, 5/1/16 I contacted customer service to discuss adding a 2nd unit (doubling my order) and ask if there was any discount for that. Ty, the rep, said there would be a 10% Military Discount (which is plastered all over their web page to promote military business). After confirming military status, he said he would make a New order and cancel the first one. That seemed reasonable. Right up until I received the New order paperwork, which I was reviewing with Ty over the phone on the same call. The New order with Military Discount increased the price of transport to $3,036.80 per container based on 2 (two) containers in my Revised order. As all other costs didn't change, I'll only refer to the increase in the transportation cost.

Let's now fast forward through 2 (two) transfers, first to George ** Universal Customer Service and finally to Alex ** Customer Relations and a full 2 hrs. 13 mins. of passing the buck. The final bottom line by Alex was that he'd give me a 10% Military Discount off the New and Improved price on 2 (two) containers of $3,036.80 each and that would just result in an increase to me of only $50 extra per container, over my original contracted price, to handle my order for 2 (containers). Basically, the Military Discount increased the new Volume cost of 2 vs. 1 containers an additional $350.40 each!!

After 30+ years in sales and helping to grow a company from 850 to over 35,000 customers (hundreds in the M & S industry) I'm aware of how telesales groups work to get the Most Bang for their Buck on the phone sometimes to the detriment of the company after the PR damage that they can do by perpetrating an overly aggressive upsale (at the least) and a SCAM/FRAUD (at the worst). In business, it's important to remember, your customer is someone else's prospect.

In the old days (pre-internet/social media), when someone was happy with a company they'd tell 3 people, when they were unhappy they'd tell 22. Those numbers are significantly higher now due to the WWW and social media. Only by bringing the shortcomings and error in the ways a company does business to their attention, can that company be made aware of how its sales staff/customer service reps/or those dealing with their customers in a negative manner and hope to correct those marketing errors.

We called the contractor and PODS company to get it removed. Our PODS didn't exist. There was no record of it at either business. So we just waited...and waited...and finally someone came to get it, without notification. We have a couple of items in it, so they came to get it, and I was not home. They didn't call, or leave a note. They just put a stainless steel padlock on it in my driveway. I would have cooperated fully. They probably found the error while doing their taxes. They are the absolute worst liars and have no business ethics. No wonder they are going out of business.

Original Review: April 25, 2016

THE QUOTE THEY GAVE ME WAS $1K LESS THAN WHAT THEY'RE ASKING ME TO PAY NOW. I recently moved from FL to CO, and I scheduled a POD on 2/17/16 to be delivered to my house on 2/25/16. I called to get a quote, and then I called back to place my official order. The first man I spoke to said it'd be $~2500 but we didn't progress further beyond average prices. When I called back, the second man I spoke to gave me a full blown walkthrough of the prices involved. He told me it'd be about $500-600 to get the container delivered *and for first month's storage*.

Now, look at those dates. I got it at the END of February, which means that the $450 they charged to my card should've covered MARCH's storage rent. He then said that it would be $250 for the next month, and then the monthly storage fee would drop to $189 the next month, and so on for every month I keep it stored with them.

Here's the kicker: he then asked me where I was moving to, and he quoted me a price of $1500-1600 to get my POD delivered to CO. That's after he calculated transit costs (using precise locations) and added in taxes. $1600 max to get it up to CO. They charged me storage for March ($250) which I "expected", but then they charged me $250 for APRIL as well.

So I call them to figure out why I'm being charged this much for two months storage when the guy I spoke to initially told me it'd be $2500 for the entire move. I get passed to 'escalated' calls, and the woman who calls me back tells me that the woman I spoke to explained their policies to the letter and no one ever said that I'd be paying $250 for one month. "It's policy to charge $250 for the first three months of storage, and then it decreases on the 4th month". So not only did the PODS representative LIE to me when I booked, ANOTHER ONE lied to me about the previous one having LIED to me. I have notes written down with the representatives name on them (a guy's name), and the numbers he quoted me. I have physical proof in my hand of this.

I finally get to the billing department (to get a quote of how much it'll take to just get my POD delivered and be done with this ** experience), and the new representative tells me that the first rep I got the $1600 quote ALSO lied and she tells me it's going to be $2K to get my POD delivered out to me plus the $250 storage fee for April. So that's $450 + $250 (Mar. rent that was already paid for) + $250 (April rent that was supposed to be $180ish) + $2012 transit costs = $2962 that I have had bled out of me because the initial rep LIED TO ME about the prices I'd be getting. I was quoted $2500-2600, and now I'm pushing $3K while sleeping on a blowup mattress.

I know for a fact I spoke to a man, I know for a fact what that man told me I'd be paying for, and I know for a fact that I would not have booked a moving company that quoted me $3K right off the bat! I had quotes from their competitors for $2700ish with NO storage costs. If I had known that this was the final amount they'd be trying to charge me, I WOULD NOT HAVE BOOKED WITH THEM IN THE FIRST PLACE. I would've changed my plans to accommodate a U-Haul and attempted to drive the truck through the snow my damn self.

Long story short: They've been lying to me ever since I first booked with them, and they're now holding my things hostage until I pay them $500 more than what I was told. My only option at this point is to have a friend go to my storage facility out in FL, pack up all my stuff, take it OUT of the POD, and now book with one of their competitors to get it shipped out here anyways. This has been the worst moving experience I've ever had, and I haven't even paid for the transit costs yet. THIS COMPANY IS A NIGHTMARE, AND THE REPS WILL LIE TO YOU JUST TO MAKE A SALE. DO NOT BOOK WITH THEM.

Updated 5/24/2016 - After they were FINALLY able to locate the correct quote, I called on May 12th to schedule delivery of the PODS to my new address. I was strong-armed into paying all of it up front (instead of making a payment arrangement like I was told I could do), so I did just to have this NIGHTMARE be over with. I was told the PODS would be shipped on May 16th and would arrive here on May 26-27th (two days after my billing cycle and thus within the 5 day grace period during which you're eligible for a refund of your monthly storage fee). My storage fee costs $250, and I was told that if I was done with the PODS by the 27th I wouldn't have to pay that fee.

So fast forward to the 21st, a random charge pops up on my account for ANOTHER $100. I called them to ask why I was still being charged money even though my account was fully paid up on the 12th. I was then informed that due to a shipping error ON THEIR PART, my container didn't leave the facility on the 16th but on the 21ST. I was told to give them a week's notice to get my container to my area (that magically changed to 10 days somehow) which is also why I ordered the delivery at the beginning of the month.

They had an entire month to get my stuff out to me, but they PUSHED BACK THE SHIPPING DATE and are now telling me that the earliest they can get the container to me is the 31st (for self unloading since the $100 charge was just to get the container delivered from their storage facility a few blocks away to my zip code). They told me the original quote I paid on the 12th was for delivery to this incorrect zip code even though I gave them my current zip code when the representative was creating a second invoice to correct the mistakes that have been made up to this point.

So that breaks down to $350 (storage fee plus the additional $100 'delivery fee') that they're trying to extort from me because they were unable to coordinate shipping my container on the right date. As if it wasn't bad enough before, now it's just HORRENDOUS. I've talked to at least 15 different people (literally) trying to get all of these issues resolved and every time I call them, another problem gets added to the pile. HORRIBLE Customer Service. NO one knows what's going on at any given moment and EVERYONE keeps passing the buck to other departments. I will NEVER order through them again. I've never had any company mess up an account this badly. I'm speechless, to say the least.

After spending an additional 15 minutes on hold I spoke with a customer service representative who called the facility manager and was informed they had called me and left a voicemail stating they would be an hr. and a half late because they were having trouble getting my container to the front. First of all no number listed on the documentation had a voicemail, okay easy to let go. Could have been fat fingered. But the fact that I was 50 ft. away from the containers and had seen no movement in almost an hr.? Blatant lie. I recorded the lack of movement and informed the customer service representative that there was no one doing anything besides smoking. He said he believed me and offered no further attempt to resolve the situation. Here I sit, 1 hr. and 15 minutes later with absolutely no movement from the staff to attempt to complete my request.

I asked to speak to a conflict resolution person and spoke with Richard. He repeated that "it's only an estimate" and it would be delivered sometime today. To me that is a misrepresentation of what I was told. I ended up having to take the day off because they misrepresented themselves and I won't be compensated for that. PODS needs to change their ordering to say "you will get the container sometime during our hours of 8-5" as Richard suggested. He wasn't the least bit interested or concerned about the customer, just repeating the same rhetoric over. It is now 12:30pm. This is unacceptable in a customer service organization and I am very dissatisfied.

After two months I called to schedule my delivery to the new location. After 45 mins of being on hold I finally got through to someone who then informs me it will be an additional $800 for my move because they never calculated in that I would be moving outside of 50 miles from the storage unit. When I expressed this they told me "Sorry but that's not our mistake." I told them to hold off on scheduling because I needed to look into this more. I then was charged over $600 on my card that they claimed "was not kept on file" for something I did not authorize.

I reached out on Social Media because I was not getting any answers from them on why I was randomly charged when I gave no authorization. I spoke with the corporate office and was given the same story that they will work with me but sometimes things get lost in communication. It was not until I filed a claim with The Better Business Bureau that I received any kind of information.

I called to have my container delivered and pay the fees and then it never showed up. I spoke to 14 different people in total through this whole ordeal and finally after I refused to speak with anyone except for a manager I was told that I couldn't schedule my container until I paid them whatever was owed, because after they charged me randomly I cancelled my credit card and put a block on them. I did not trust them to not charge the card again. Now in order to get my stuff delivered I needed to pay another $250. For anyone keeping track that is now they have claimed I owe them $1,050 more than I was originally quoted and already charged me $600 that they did not include in that.

After I thought everything was taken care of, I was then charged to the second credit card I gave them, that they once again claimed they do not keep on file. I was charged $500 more. When I expressed my displeasure they sent me invoices which I matched up to my statements and they are completely off. When I showed them paperwork they told me they were sorry but because half of the stuff was done through local offices the corporate could not handle it. When I called the local offices they told me that the corporate office had to handle it. Needless to say I will never see the near $800 that they overcharged me. So if money is not a problem for you and you don't notice hundreds of dollars being charged at one time, by all means use this company. But if not I recommend using anyone else or doing it yourself. Completely horrible.

I was final contacted by a representative name Johnnie after I sent a fax to the corporate office. He told me "Don't worry. Everything was okay." I could pay my bill with him and if I had any more problems just call and ask for him. This was in late February. Once again I've had trouble trying to pay my bill. Every time I call the automated system would say "Your hold time would be more than an hour." just like in December so I couldn't pay my bill. Somehow I went online and was able to chat with representative online but she never answer my question about what was going on with PODS and why I couldn't call PODS any longer. She left the chat line so here I am again trying to pay my bill with no result once again. VERY DISAPPOINTED IN PODS SERVICE.

On numerous occasion, I have been on hold for well over 6 hours, supposedly in line for the next operator, only to have the hours their offices are open pass – still without getting to speak to anyone. I have even had the system hang-up on me because their supposed voice mailbox was full. I have been able to speak to only two people associated with resolving this issue over this three (3) month period, and neither of which could do anything other than state that they “would gladly take my money, and then return any overcharges at some later date.”

The first person I talked to briefly was a Ms. Jamie **, to whom I have supplied several electronic documents to. However, upon sending her this information, I was then contacted by another person (more than likely, handed-off to…), an individual named David, who said that he was “the highest level within the company to resolve this issue”. Yet, when pressured, this individual then went on to state that they “would have to raise this concern to ‘corporate level’, and, that they would get back to me a soon as possible – but when that would be was impossible to tell.”

I had even attempted to contact the accounts payable manager (a ‘V. **’), by email, only to have that individual never reply back. However, that might have been the reason for why (in what may have been more than a coincidence that…) Ms. ** did contact me about a week later (doubtful, but one can only wish…). It has now been over a month since Ms. ** first contacted me. Now, Ms. ** is calling me at hours in which I cannot answer my phone (during normal business working hours), and the time zone difference is such that I am commuting (5-6am Mountain), working 10 hour days, and then commuting home (5-6pm Mountain). These hours are before and after PODS normal office hours, so the only day for me to communicate with anyone from PODS is on Fridays, to which, I have made several attempts to respond, only to leave messages – with still no replies back from anyone further.

Currently, I have now been without my household goods for almost four (4) full months (Dec. 2015 - Apr. 2016), while the PODS accounting system continues to add erroneous storage and insurance fees to my online account – which are a direct result of delays solely on the part of PODS alone. Their system, both, human and electronic are totally incapable, as well as incompetent, resources. Per the supplied bank statement, I have made multiple payments – through PODS automated direct withdrawal system, no less – and have even supplied copies of this bank account statement which show the specific automated withdrawals made by PODS. Yet, the PODS system continues to report that no payments have been made.

In addition, some of those payments I did make were through actual contact with PODS ordering desk personnel - with everything explained by phone not reflecting the amounts the automated system continues to report, nor what they state would be the contractual obligations on the part of PODS. Of interest is the fact that what has been documented/described on the part of the PODS automated accounting system happens to add up to almost the exact amounts I had agreed to, and have already paid for. Yet, they are for storage fees, insurance fees, and inaccurate mileage charges to ship my goods.

To date, I have supplied PODS representatives with electronic markups of the currently supplied (as of Feb 13th, 2016) invoices, as well as, an MS Excel file that provides a comparison of the transactions I had previously made to PODS, against what PODS website continues to erroneously charge me for – as I continue to wait on PODS to complete their repetitive claims of researching the problem (delay tactics) to clear this whole thing up – while they continue to charge me for storage and insurance fees.

Every POD I have filled with household goods was (supposedly) to have traveled from and to the same locations of record, which is only 1686 miles, and yet, I have been charged 4 separate rates – with some still not even close to the actual mileages after some sort of ‘discount’ was applied. In addition, every document reflects that my household goods may still be in Warren, MI – which was stated by PODS representatives as to have arrived in Utah not later than the 1st of February.

I am tired of sleeping on an air mattress. It is causing previous injuries from a horrific automobile accident to painfully flare-up. My medical equipment is in the pods. My wife, also, is now having issues related to sleeping on the air mattress, which has resulted in a knee issue that potentially will now require surgery, as well. I have two folding camping chairs in my living room and only one week’s worth of work clothing to rotate on a weekly basis. This delay by PODS has resulted in the need to replace them soon – due to the increased usage while the remainder of my work attire is held hostage by PODS.

I have one pot and frying pan to cook with. I will soon also need to start acquiring suitable replacement household goods, to which, I fully plan on holding PODS responsible for reimbursement of – directly attributable to PODS inability to clear up its own mess, or worse, is due to their lack of concern over the abhorrent living conditions they are forcing their customers to live within – while they continue to try to coerce their unsuspecting victims to the bank!

My total bill should have been right around $8000 total (quotes of $7000 for three full-size pods and $1000 for a ½ pod – door-to-door, with all pick ups and drop offs included as part of the total cost). I have repeatedly stated, and held steadfast to the fact, that I have every intention of paying that agreed-to amount – in full – and, had originally set a hard date to be done – paid in full – with all pod containers returned no later than the 11th of February. This was based on receipt of all four (4) of my PODS, in Utah – delivered by the 5th of Feb., emptied by the 10th of Feb., and ready for pick up and return to the local PODS facility not later than the 11th of February. This has not been allowed to occur – strictly on the part of PODS.

As such, I am fully confident that any judge, and/or jury, will find in my favor the fact that I do not owe any additional fees, nor insurance charges for PODS continuous delays, past Feb. 11th, 2016, which was planned to acquire closure to the contract I believe I am currently bound to, and, that I should be awarded the punitive damages to which I have asked. In addition, I will also ask the court to find PODS liable for any damages incurred to my household goods as a result of PODS delays – for any damages resulting from storage, weather, and/or, transportation during all times that my household goods were not in my possession.

To date, PODS has yet to send me even one document by postal mail service. Their online system continues to send me electronic, generic, apologetic letters of understanding about the effects their online system has caused to their customers. I have absolutely no faith that PODS has any intention of doing anything whatsoever – let alone, in any sort of a timely manner – to that which will allow me to move on with my life (not without some level of duress, and after effects, resulting from such a traumatic event) – not without immediate settlement on the part of PODS for a total of $5700 ($8000 minus the $2300 already paid) for their apparent incapability to run a business in anything even close to an efficient manner.

I called billing and was on hold over minutes! Talked with specialist who gave me different info than the chat person. She said the file was not yet closed and I would have to speak with my Account Manager to get the full credit, but she was able to issue $49.95 of the total credit due to me. This makes no sense at all. I called my AM only to get her voice mail asking for a return call. I wonder if I will ever hear from her. Over 2 hours of my valuable time was wasted with no results. I'll keep you posted.

It is impossible to understand their online invoice list of payments and charges. They charged $515.57 to my credit card and never gave me credit for it. There are all sorts of charges and credits and more charges with no identifying notations on their online invoice/payment list. I have called 3 times and emailed/chatted 4 times. No one has been able to explain the $515.57 charge, nor any other charges except for the for the cross country trip.

While the representatives are very nice and polite, they haven’t been able to help me with my invoice questions and it took several calls to finally get my POD delivered to its destination. Finally, the shortest hold time I had before speaking to a person was 25 minutes and then was put on hold several times during the conversation. I’m so very disappointed. They made my move far more stressful.

Wait times when calling are extremely long. When I finally get through, the reps are confused. They tell me they have changed their billing dept. and that there is mass confusion now with it. When I ask for supervisor I am told there is no way to put me through. They just keep telling me that they will submit a "claim" to get my refund. So far, they have done nothing. They owe me hundreds back to my Visa. I have spent hours on the phone with PODS over many days... I just don't know what to do or where to turn now. I wish someone could help me.

And if you're trying to pay your debit you but you have to pay before anyone will talk to you don't expect that you will get documents or accounting breakdown. But they will listen and agree and be pleasant, but if you want to know where your container is, or if you are told you're in auction mod Don't expect to get name location uses for advertising. Don't think you can get the auctioneer to call you back. Or don't think the third party to call you back. But don't expect to have pods email you with facts you ask for, or don't think when all they want is you to clear out your unit, and expect to be frustrated and told you owe them money without anyone looking at it, and understand that if you agree to the relics to let you just get your stuff.

Take it to a lawyer before you signing it. We will see I am trying to get my personal property and property of my mom's and dad's estate and try to get my sister with special needs and myself disabled and handicapped. Let's see if it's damaged or if it's been opened and gone through. This is my personal experience with PODS , and let's see if they follow through. IF I HAD TO DO IT AGAIN PODS WOULDN'T HAVE BEEN CHOSEN, BUT I KNOW WHAT QUESTIONS TO ASK, BUT MOST OF ALL GET IT IN WRITING.

I contacted the local agent. The local agent was very slow returning my calls but eventually did about 1.5-2 months later. He arranged for a corporate member to contact me and provide me with an insurance claim form. This took about two to three weeks to get. This was completed with pictures and all of it was submitted 8-10 months ago. They have not responded to about 8 correspondences from me and I have not seen a reimbursement for my destroyed belongings. Initially with the one correspondence that I received I was told that they never received part of my documents. I re-submitted them. An incident report was created by the reference number of **. They just don't care. I put my faith in them during a very stressful time. All they keep doing is prolonging the misery of our experience. I just want to put this experience behind us. Have contacted BBB too, they won't respond.

Containers have been locked in storage from Oct 2014 to the current date, Feb 2016 because of PODS not allowing us to ship anything. Now that immigration is not an issue, PODS has changed their system (i.e. broke EVERYTHING) and my account ended up in "triage." No explanations or offers to make things right, of course. Because nothing is right. I could not access my account anymore because they changed the account numbers. When I finally got in, they could not take a payment online. I called in and paid with the guy on the phone. He said he would send a confirmation email. I never got one. Also, my bank statement showed PODS tried to bill me twice for (get this) $0.00. That's right. ZERO DOLLARS AND ZERO CENTS. Not just once, but twice.

So they charged me a late fee for not paying it on time. $16 CAD. I looked on my account online and my entire history is nowhere to be found. It's all GONE. The site even says I have "no containers associated with your account." Now wouldn't that be enough to give you a panic attack? Does PODS care? No! They can't find my container numbers, they can't take payments, they can't figure out anything, and they just keep charging me anyway.

Today I talked with the most infuriating woman ever. She could not find my containers (of course) and could not even understand what I was saying. Yesterday I talked to Sean and paid the entire balance in full (by this time it was up to $1,718 CAD). IN FULL! And guess what they did? No, just guess. OK, I'll tell you. They took out two payments from my bank of: $16 and $55.94. WHY? And when I talked to the woman on the phone, she said I could make a payment with her if I wanted to. I said, "I just paid it in full yesterday with Sean on the phone." I asked to speak to a supervisor and she asked me to give her "a reason why I wanted a supervisor." I have this call recorded. It's RIDICULOUS what she put me through.

I can not stand this company, they are corrupt and SHADY. Never ever trust them with your personal property. They don't know what they're doing, and they offer NOTHING in the way of customer satisfaction. And they have the nerve to say that it will cost me $7,000 to ship the containers and each of them costs the same despite being 16 foot and 7 foot because the lady says "They take up the same amount of space on the shipping truck." Yes, because 16 feet and 7 feet are the same amount. Right.

PODS is not interested in making the customer happy. They broke their entire system in January and offer nothing to the people whose accounts were/are in triage. They should have at least offered a rebate for the trouble they caused. We have paid them over $8,000 CAD and they have no inclination whatsoever of treating us with any modicum of respect. All they offer is EXCUSES.

He was able to pick up the POD with ease, no problem. After having only been given an option of 2 days out of the week to choose from for pick up, I made due with what they had available, and my POD was scheduled to arrive 8 days after they picked it up. I made arrangements for a hotel in the meantime near my new job. I called (and waited an hour) a few days prior to my POD pick up to make sure all was well, and I was told everything was in order as planned. They then called me back 5 minutes later and explained that actually, my POD was on hold, and has not even left the state they picked it up from. They said I failed to sign something called a 'gypsy moth' form, and as such they could not transport my POD. I had never heard of that form before, and I saw nothing online about that form (I double checked to make sure I signed everything), and I was obviously very upset.

Finally I got in touch with a customer resolution team who actually knew what was going on. They claim they sent me an email regarding the form, which they did not. They tried to pin this on me, saying it was my fault. Although the lady who helped me Francessca, was very understanding, I had to spell out for her why this was not my fault. Eventually after two days of phone calls, and faxing over this 'gypsy moth' form, I was informed that my POD would arrive the 20th, which is 7 days later than previously scheduled.

This is a huge problem because we have nothing with us. PODS says they will compensate me for hotel and food charges, which I am crossing my fingers will actually happen. I WILL NEVER USE THEM AGAIN. Huge waste of money. I would have paid a competitor way less to do a better job. I am without my things for 2 weeks, they broke contract, and cost me $1900 just to move the stuff. Not to mention, an extra $1K it's going to cost for week's hotel and food. I am really hoping they do what they say they will do and compensate us for this week in a hotel.

Therefore, I left my meeting. Upon arrival, the delivery man informed me to call and make an appointment immediately for my packed full pods to be picked up as it normally takes 3-5 days for them to be delivered and/or picked up. Knowing that we needed to be out of our house by a certain date, I did so. The first container was picked up as originally scheduled. The second container, however, seemed to "fall through the cracks." I called PODS to see why they had not picked up my 2nd container. They told me they did. I asked them how they could have picked it up since I was looking directly at it? 4 days later they finally picked up the additional container, ultimately 6 days later than originally scheduled.

The containers spent 2 months in local state storage and after my husband and I decided that we should take a cross country job transfer, we had the containers shipped. It was $5500 to have the 2 pods shipped 2000 miles. Being that it was a job transfer, my husband's employer paid for the pods shipment. After spending an hour and a half on the phone with a PODS associate and my husband's boss, whom gave the payment, the pods delivery was set. It did take the PODS associate 6 times to put the credit card and billing information into the system correctly. PODS had assured me that the credit card information from my husband's boss would NOT stay on file and continue to get billed for monthly storage fees, although time would prove that they did keep that credit card information on file and the employer's credit card was charged for a month of storage after the cross country move. Now that should've been another sign!

The 2 containers did successfully get from Colorado to Florida!! That was a huge relief! The containers continued to stay in storage in Florida until my husband and I found a house, approximately 2 more months. When we found a house, I immediately called to set up a delivery. Of course I knew it would take a few days for delivery. I set up a date (1/8/16). Due to some hiccups with the home closure, I was forced to push back the date of delivery. Bummer! The day that I knew we were going to have to wait to move into our new house, I received an email from PODS stating that they were doing a website and system update/conversion and that no deliveries or pick ups could be scheduled or rescheduled!

I of course panicked. I called their customer service line and was able to talk to someone and get the pods delivery rescheduled last minute!!! I was so grateful!! The containers were scheduled for delivery 3 days later (1/11/16). With PODS you will receive a confirmation email and phone call the night before, stating the window of delivery or pick up. I never received that. I knew something was wrong. I called immediately. At this point, their system conversion was complete and they told me they had no record of my containers needing delivery. The person I spoke to set up a new delivery (1/12/16). I was, again, very grateful. But, once again, I did not receive a confirmation email or call the night before for the new delivery. I called again. And once again, they didn't have a delivery scheduled.

I asked to speak to a manager. The manager called the local facility and ensured me that the containers would be delivered on 1/12/16, like originally scheduled. So you can imagine how "thrilled" I was when 1/12/16 came around and my containers were NOT delivered!!! Oh, at this point I was pretty livid. Not only had we spent $5500 on a cross country move with them, we also had been paying $450 a month in storage of the containers, September to January. That's a total of $7750. I would expect for that kind of money that there be more organization and reliability. I expected wrong. Period.

I called the evening of 1/12/16 and lost it on the phone. Not one of my better moments, but everything about this company continued to go wrong! We were on a time crunch as well. We were flying back to Colorado on the evening of 1/13/16. We needed those containers delivered ASAP, as we were not going to leave them sitting on our driveway for 5 days with our ENTIRE home packed inside of them. The person I spoke to that evening stated they were going to try and get ahold of the local facility, again, and have a delivery for 1/13/16. She said she would call me back with more information. Guess what? She never called me back. So, I called again. This time, the associate I spoke with couldn't answer my questions and so they "transferred" me to a manager. That ended up with my call getting disconnected. Ironic...

I called again, that associate tried to get in contact with the local facility and assured me they would call me back and inform of my delivery for the following day. Again, I never received the call to confirm the container delivery. At this point, I just gave up. My husband and I decided that he would still fly back to Colorado and that I would cancel my flight so I could be in Florida when the containers were delivered. You can imagine my surprise when I received a call from PODS at 8 am, on 1/13/16, stating that the first container was out for delivery and expected to arrive at my new home at 10 am and the second container for noon!!!

I was happy and shocked at the same time. My husband and I were able to unload 2 large containers in 4 hours and still manage to make our 6 pm flight!!! I didn't end up having to cancel my flight like I originally thought!! I was so thrilled!! I called that day to have the empty containers picked up. The scheduled pick up of empty containers was for 1/18/16. Well, I bet you can guess what happened?!?! No confirmation call or email the night before... I called, again they said they didn't have a pick up scheduled!! How can all these errors happen to one person on one order??? Baffles me!!

So, I schedule another pick up for 1/21/16. The 2 empty containers were finally picked up on 1/21/16. If you think my horror story is over, think again!! With PODS, you must pay for your storage in advance. My payment was automatically withdrawn from my account on the 12th of every month. Even though my containers were delivered to my new home on 1/13/16 and picked up on 1/21/16, they still charged me the full amount for a month of storage! No credit given on the unused dates for the billing cycle. I just didn't care about the money anymore and just wanted to be done with this company.

Well, I looked at my credit card statement on 2/3/16, I have another $450 charge from PODS. For what?? I don't have anything in storage and I do not have any of their containers sitting on my property. I have received 3 emails from them. First one said that I was overcharged and I would be receiving a credit, that was 1/22/16. So I assumed that was the credit towards the unused remainder of the month/billing cycle. I then received an email on 2/5/16 stating that they made an error and didn't charge me so they were now charging me, that explained the $450 charge on 2/3/16 that I saw.

Then, once again, I get another email on 2/6/16 stating that they did overcharge me and I will be receiving a credit. I have yet to receive this credit. This credit would be for storage for the month of February, even though I didn't have storage. This still doesn't rectify the fact that I only used their storage for a few days in January and was still charged for an entire month. This entire experience was a DISASTER!! I would NEVER in a million years recommend anyone using this company, EVER!! There are plenty of other companies whom provide the exact same service. Please tell your friends and families to use a different company.

At one point they told us the reason for the increase was a wrong zip code. Luckily I printed the paperwork out. They had our correct zip code! Next they said we requested contents insurance. We did not. We too were told there was going to be a complete change in their computer system at the end of December. Well, the change was in their billing to their benefit. I have filed a complaint with the Better Business Bureau and contacted our credit card company. The only time you can reach them is when you are setting up your move. Once the move is over so is the customer service. We have gotten 2 emails that indicate we are getting a credit...no $ amount. Our telephone hold times have been 45 minutes to over 1 hour and never got to talk to someone. If you do get an extension number the voicemail box is not set up.

When unpacking the pod we noticed that many of our things had been damaged from the heat. This was all of our belongings that were supposed to be stored in a climate controlled facility. When we scheduled the delivery of our other 2 pods we were told that due to the special pricing that we received, we would have to pay extra to return them empty. The driver said that he had never heard this before and called his manager. His manager was correct, but also confirmed that the pod would be double booked. He reluctantly agreed to not charge us the extra fees. When we received our credit card bill, the fees were still charged! So after all of this... We were lied to and our belongings were damaged. We will no longer be using Pods to move us due to their dishonesty.

We had to move all of the remainder of our stuff into the garage of the home we sold because the new people of course wanted to begin moving in. Thank God the new owners were compassionate and let us store the last remaining items in their garage for 3-4 days. Then we had to pay the mover additional fees to come back and load the last (4th) pod. Additionally, the 4th pod cost us substantially more because they move three at a time long distance, which they did not tell us prior. So the 4th pod had to have a truck move it 800 miles just for one pod. There are lots of things they do not tell you up front.

Then after we stored the PODS for 5 months, we were two days over because our home closing got delayed at no fault of our own, but the builders, and we were over the month by two days... But had to pay for a whole month of storage, no pro-rating, no understanding what so ever, after we had already spend $14K in moving and storage fees with them.

But the capper and the reason I am finally moved to write this is PODS installed a new billing system on January of 2016, and instead of integrating the old system into the new one, which would be too much like common sense, PODS in their infinite wisdom made the old system unavailable. So when I called last Sept 2015 after the move and they said that my records could easily be accessed at any time, that there was no need to print off anything, and like a dummy I believed them.

Now its Feb. 2016 and my tax person needs the move info and I go into the system, but it will not let me log in. When I spoke to CS they told me about the new system and said they would put in a request for billing to forward it to me ASAP. Well their definition of ASAP is really different from yours and mine and after several hours I'm still waiting, and now will have to re-schedule my appointment with the tax people. What I thought was going to be a few minutes to access my information is now turning into a couple of days. Like I said, they will frustrate you at every turn. We had never made an out of state move before and relied on them to help guide us. Believe me, there are other better options out there than PODS.

Since you cannot reach Billing because of the massive billing errors caused as a result of the recent change to computer systems, I am unable to talk to a Billing Resolution Specialist. I did however, receive yet another invoice for rental/insurance for a Container that I have not had access to or used since final pickup date of 01/08/2016, as can be seen on the screen of my new account. They are now billing me for 02/16-03/15/2016 use of the POD that I don't have. This amount is $340.69. I have filed a complaint with the BBB, and three incident tickets with PODS, but still no one from Billing calls or emails me back with a resolution to this overcharge, and most recent erroneous bill for use of a POD I do not have.

First, when you talk with the national office to set up the pick-up (for a long distance move) you'll get different answers on how to get a "tight time" on deliver of the pod. This is important, because if you are moving from one place to another, you are probably using packers. They need to have some reliable time window. In this instance, I was told different things by different people (all attempting to be very helpful). Because I was getting different answers, I called back repeatedly. It was good I did, because it was only with the last call (within days of the move) that the CS person could really figure out the true answer to their procedures and nail down true schedule that was going to accomplish what I needed.

Even with all that, on the day of delivery of the pod, I got TWO calls first thing in the morning. One driver was coming to deliver the pod at 8 am and one was coming to PICK UP. Their system reversed the pick-up and delivery times, so that I was scheduled for a pick up of the pod BEFORE they had delivered it! The reason I got two calls was because one of the drivers caught the problem and proactively altered his schedule to deliver immediately...again the staff seem very competent. It's the system and procedures that seem to be awful. If he had not caught that, it would have been a nightmare (We were on a tight schedule for packers, closing on the house, etc.). But, it still caused more problems.

The pick-up driver adjusted, but only by a few hours. He called again late in the morning, much sooner than they promised, and far too soon to finish packing. But, because it was their error, he was going to come back in the evening as would be normal (He never arrived. I thought that perhaps they'd pick it up in the morning? Um...No).

We hit the road that evening to travel across country with the pod still there (expecting them to follow-up and pick up the next morning). But, they never rescheduled on their own schedule log for a pick up. In fact, they had recorded that I "refused" the pick-up. And, I think they were just going to leave it. I guess it would have triggered something within a few days, when the truck arrived to transport the pod across country. I don't know. But on the next morning, I called to confirm they were picking it up that day and they confirmed that they didn't have it scheduled to be picked up, at all. The national office got involved, etc, etc.

Anyway, it got resolved after a lot of time on the phone and it arrived in NC early, I might add (which is good). There were really no issues with delivery and pick up to the apartment (which is temporary accommodations), but when I scheduled a visit DAYS IN ADVANCE as they required through the national office to get a few things out, and put a few things in, they didn't have me on the schedule at all when I arrived at the pod storage site (BUT, their staff is great. He got me into my pod anyway within 15 minutes or so). The manager of that location called me later that same day and told me that the system was saying that I had a delivery to my apartment for the next day, which he thought was weird since I was just there. Again, the staff had to catch their system's mistake! You might think it was my mistake, but I had a confirmation email of my visit, not delivery a day later. Anyway, he took care of the problem.

That's about it (except for a billing problem they made with a mass of their customers and that caused a queue for their customer service line to be about 2 hours long, noted at the top. AND, the pod door was broken...but functional). In short, this company is a legitimate company that will back up their promises. Nobody tried to give me the run-around. BUT, if the timing is important, don't assume anything. Follow-up...confirm, etc, etc.

Received a phone call from a rep who told me I wasn't double charged but I owed them for an invoice. I told him I was aware I had an invoice due which is auto-deducted the 12th of each month. He informed me they had no record that I was charged twice on the 29th. Well sorry, but I was - so I had to request to talk to his supervisor and email that person a screenshot of my checking account so she could see the charges. Was also informed it could take until the end of the week to resolve this.

I understand that problems with computers and software happens, but this is unacceptable. Pods tells me this has affected a great many people. I feel for those who are being double and triple charged thousands of dollars. Note: These are not pending charges. I check my accounts daily and there were no pending charges on the 29th, none on the 30th and all of the sudden they show on the 31st.

I have been very pleased with the overall service up to this point, the drop-off and pick-up was great. I even had to access the POD at the storage center and has no issues, other than a slight communication issue between their internal customer service, but they still gave me access and ease. I dislike giving a negative rating because so far everything has been good but a billing issue should have been resolved immediately and if it was unable to completed in the 3 business days as stated those customers should have been notified. I wonder if it was their money would they have the same slow response time.

Finally, on the third day someone picked up and I got the pickup scheduled and I thought that was the end. Oh, how wrong I was! Apparently their new software system has caused the billing system to go absolutely haywire. On 1/19/2016 (a week after they picked up my POD and closed out my account), they auto debited my debit card for a full month's storage. I called to complain and after an hour of waiting, someone picked up and promised to refund the charge. Then on 1/25/2016, another month's rental charge appeared on my debit card. Today when I signed in to my bank account, I found ANOTHER third charge for a full month's rent. After each occurrence, I have called them to complain and spent over an hour on hold each and every time. They are always apologetic about the error and always promise to refund the money.

AS OF TODAY, I HAVE NOT RECEIVED A SINGLE DIME OF THE PROMISED REFUNDS. In addition, these repeated unauthorized charges have caused me to accrue $280 and counting in bank overdraft charges. I'm writing this review while (surprise) sitting on hold waiting for their billing department to answer the phone. So far the call has lasted one hour, and still nobody has answered the phone.

I am so livid with them, I don't know what to do. I suspect when someone does pick up, he will assure me once again that they have identified the computer glitch and have initiated refunds for all charges. But these billing issues started happening over a week ago and I have not received any refund at all! I guess I can expect the next week they will charge my card for another full month's rent on a POD that I no longer have, then I can waste more hours of my time waiting on hold for them to pick up and tell me more lies. When will this insanity stop, PODS??

The morning of the 23rd my husband arrived at storage center with the movers and was informed by the person there that our pods units were not there. At this point we have no beds, no belongings beside a few clothes item we had packed in a suitcase for the move. I started out that morning calling PODS service center and being put on hold for over an hour to find out the pods units were delayed but no one could tell me where they were located or for how long they would be delayed. Later in the afternoon a PODS service technician calls me back I thought to work on our problem but instead informs me that they weren't going to release our pods units from the current storage center in Colorado which we are now in Nebraska till they received payment.

I informed this person that I tried paying for this long distance transport fee on January 14th in the amount of $1056.84 and at that time they were having issues with their billing system and weren't able to process my payment till the 15th. I also informed this tech that I called on the 20th to make sure our pods units would in fact be at the Nebraska storage center on the 22nd and we would have access to them on the 23rd. And at time there was no mention of needing a payment to release our belongs from Colorado. After being on hold and having several calls back from this technician on Saturday I finally gave them a payment of $1671. Just to get our belongs release from Colorado. So that they could be on their way to Nebraska. They also informed me that they (Heather) would personally call me on Monday and let me know where our pods units were in route to Nebraska. I received no call.

On Tuesday the 26th PODS also took a rent payment out of our checking account for February for the Colorado storage center. I spent all day on hold with PODS billing to get this straightened out and was told that each storage center is a franchise and it was up to that owner to make the decision to refund me that rental charge for February. PODS says that every call is recorded and that each time I have called and actually talked to someone they have wrote a note in our account. Still nothing has been done. I have called every day this week and can't get a straight answer about billing problems, payment questions, or where pods units are.

So far they have taken $2400.00 from us and original should of cost 1,500.00. We still don't have our belongings and we have been sleeping on a cold floor with children and a new baby for over a week. Not counting eating on paper plates and plastic silverware, no pans to cook a meal with. My children don't have any of their belongings. And our new baby has no crib! And no washer and dryer to do laundry.

Now the computer systems says our pods units are scheduled to arrive on February 1st. We will have to wait and see. I have canceled both the checking account card number and the credit card they have been pulling extra money from so they can't continue to charge us and hold our belongings for ransom. Not only have we lost work and have spent money we don't have for our children to be comfortable this is costing us more than the $2400 they have charged us. More like $4400.00. I would like everyone who's experienced the same issues with PODS to contact the BBB! And a lawyer!

I was advised that my POD had already left Florida and was en route to Rhode Island and they couldn't make any changes to my delivery, I was then told that I needed to give them advanced notice. Called the next day to change to another credit card and was told that their PHONE LINES WERE NOT SECURE and that I should make billing changes online. Then was told by the same rude agent that even though they now knew where my POD was they could not change my delivery dates because their new system did not allow it. Was told by the next agent (after an hour on hold) that it could be done and she contacted the Location in Rhode Island personally to schedule this (probably the only helpful and truly nice person I have encountered at PODS).

Two days later on Friday January 22nd, 2016 my card (which should have not been on file to begin with since it had been changed days prior) Was billed $585.00 which I had already paid! I spent 2 hours on hold Friday only to be told it was an error and IT was fixing it and we would have our Money by EOB Friday. EOB came and went and money was still not there, received an email late Friday night stating there had been an issue and the money would be back within 2 days (not business days just 2 days). Waited until Monday and still no Money, called them that evening and spent a total of 4 hours on hold for billing and no one ever answered my call! Spoke to someone on Tuesday who stated that the money issue was being worked on and they did not have an ETA in customer service. Only billing could say. Spent another 2 hours on hold and nothing!

Called back on Wednesday and the customer service rep was warned in advance that I was very upset and at this point tired of the excuses. She answered by saying that Everyone she was talking to was angry and I should see it from her perspective because there was nothing customer service could do. I told her that billing was unresponsive and that this was out of hand and was put on an indefinite hold only to never be answered. Luckily the rep who I spoke with on the 18th of January was good on her word and my POD was delivered on time and my things seem to be intact.

I filed a complaint with PODS resolution dispute team and never heard back (what a joke!) and a week later... STILL NO MONEY, I filed a dispute with my bank and told them it was fraudulent because I had already paid it. They placed a temp credit on my account so I could pay my bills and I am placing a complaint with the BBB as well as with the state Attorney because the practices being engaged in by this company should be classified as criminal. I believe there are sufficient grounds for a class action lawsuit against PODS due to this whole "Billing system" debacle.

The old billing system they had was straight forward and easy to understand. The new one is so complicated that I bet THEY don't understand it. The invoices are so confusing a CPA couldn't figure it out. I have double charges and they are even billing me a different rate than before on the monthly fees (which I was never advised). I have had to cut off the credit card associated with the account because they were having a chargefest. When you call to talk to someone they put you on hold (1 hour 45 minutes) - this is after waiting for 45 minutes to speak to them. I have been back and forth with them over the phone several times they can't even produce the statements from when the old billing system was in place. I have copied everything I can and have sent my complaint to the States Attorney Generals office here in Maryland. DO NOT DO BUSINESS WITH THIS COMPANY!!!!

I figured, no problem I will call billing. I am on hold on my 3rd attempt to call them. Each time the hold time has exceeded 1 hour (currently at 1 hour 6 minutes and going). The recorded message says "they are aware of some credit card processing problems" which I think is the nice way of saying "we are aware that we have stolen money from a number of clients and we will fix it at our pace." Although my initial experience was good, the fact that my company is being charged more money, they are coming to me to figure out why, and PODS customer service is unavailable has led me to give them 1 star and I am growing more and more unhappy as I wait on hold.

After the order was made and even later I had problems accessing the website to update the contract; after the first week I forgot (and was not reminded on one of many calls). Basically they hold it captive once they have your belongings and you are at their mercy for administration and delivery. Only after the 4th phone call (it takes about 20 minutes to get to a live person) to resolve the final delivery after the POD was picked up, was the contract brought up as an issue - until that phone call I had been lead to believe (falsely) by their customer service representatives and "customer care representatives" that it had shipped from the original destination.

When you ask for a supervisor your are transferred to a "customer care" representative - who tells you the same thing the original rep told you. Their idea of "resolution" is to send an email to "logistics" and call you back - except they don't call back, and so far the "emails" have resolved nothing but to end the call. There is no recourse beyond the customer care representative - that is it. This company's customer care is horrendous, its systems are unreliable and their concern for you after you have paid the bill is nonexistent.

We did a cross-country move from California to Texas. As I'm typing this my PODS has yet to arrive, requested on 13 Jan for delivery of 21 Jan. They first stated delivery could not be until the 25th, then they tell me the 23rd and now they told me at 8:00pm the night before delivery on the 23rd, that is will be the 27th. Stating delivery was due to problems with carrier. We made multiple phone calls to PODS customer resolution specialists Kira, Charles, Lyle, etc.. Kira, is the worst, she is rude and condescending, she needs to be fired! We left messages for their supervisor Nicole and never received calls back. We were never called or updated on where our household goods are or assuring us it was safe, only we get the same story and same apology and a new delivery date.

Now we are told to save our receipts as they will reimburse me and that I should go buy a blow up mattress and pots and pans until we receive our items. Now after reading other complaints about PODS I know this is not going to happen. They would reimbursed but they wouldn't know until the PODS was actually delivered. Seriously! I'm not spending another dollar on this company, knowing anything they state is NOT true. They have not made delivery in the seven days they have promised! They keep erroneously billing my credit card. They did not conduct business properly or keep their word throughout the entire experience. I would NEVER use this company again and pay the extra money to UHAUL. Also, if you do use them GET EVERYTHING IN WRITING!!

This review would have been positive, had they picked up the PODS within the eight days I was given excluding weekends and holidays. Not only were they inflexible on the date, but once they realize you aren't using them anymore, apparently they don't feel the need to treat you like a paying customer. I won't use them again, and I won't suggest them to my friends. So they lost business, I can guarantee that. I had several people waiting to hear how my move went, and they are horrified. Thank you!

So now we sit here at our new home without our belongings while the PODS sits at our old house. We now have to rent a U-Haul, drive an hour back to our old house, unload the PODS, load the U-Haul and make our way back. All the while we're still being charged full price for services unrendered. Word of advice to our fellow Military families DO NOT USE PODS SERVICE!

Addendum: I wanted to be clear my beef is more with the 1800 people. Alex and Brian at the Castroville location were trying to help clean up the mess 1800 folks created.

When I received the call from Clearwater Florida she asked me for the middle four numbers of my card and began processing the payment and then told me that the payment was rejected. The credit card was a BRAND NEW credit card that I just received and had for not even a week. It had NEVER been out of my possession and only had one or two charges in the history of the card. I had to give her my entire credit card number two more times and my security code, zip code, etc. over the phone and the charge went through. The entire time I was feeling that this person was acting shady and it didn't feel right giving her my card information over and over again with my security code, zip code, etc. Especially since she said the first time she put it through it failed (when I knew that was a bogus statement).

Well, I was right. Guess what...my PODS charge went through and then immediately after, a charge for PlayStation, then another charge for PlayStation, then another and then another... four fraudulent charges were charged to my brand new credit card coincidentally after giving this woman my entire credit card number with expiration date, zip code and security code over the phone. $115.96 of charges that this THIEF charged. I want the world to know about this employee and for her to get fired.

I had to cancel my entire moving crew, and we have been living in a nightmare trying to get what little stuff we can get in past the PODS In the driveway! I cannot understand or even BELIEVE they would not make it a priority to get the empty PODS removed. Three days was pushing it, but I understood. I do NOT understand EIGHT DAYS? Moving has been incredibly stressful, and I had everything lined up so beautifully before this happened. When a company basically destroyed your plans by not living up to their promise, all you CAN do is write a bad review and warn others.

This review would have been positive, had they picked up the PODS within the three days I was given. Not only were they inflexible on the date, but once they realize you aren't using them anymore, apparently they don't feel the need to treat you like a paying customer. I won't use them again, and I won't suggest them to my friends. So they lost business, I can guarantee that. I had several people waiting to hear how my move went, and they are horrified. Thanks for listening.

He said, "Too bad..." And left with MY POD on the truck... And no one is there on a Saturday to help... I was told it was the driver's discretion... Well he screwed me up and my movers... Now what do I do??? I am a woman... And a senior citizen... AND my credit card has been charged for the pod and delivery etc... and the third pod was ordered for TUESDAY... In 3 days... What a jerk!

Problem 2: I gave the Agent my debit card and explained although she only needed $500.00 up front, to take $2,000.00 as the move would be $3500.00. She did that very quickly. She emphasized that the Moth form she was sending had to be filled out and signed by my Sister in Law or the Container could not be picked up by the driver. My Sister in law complied. I am still being bothered as of today for a Moth form that my Sister in Law provided at the time of pick up in mid October... Really? This time they say it had to be filled out and signed by me... I was in Texas and I need to ensure the Moth policy contents are certified? The shipment took place from Kentucky, I wasn't even there...

Then when I ceded to their demands for a Moth form, I sent it to them from home in Dallas yesterday morning before leaving town. I work in South Carolina and when I got here yesterday afternoon, Guess what? I get an additional e-mail stating not enough pixels on the copy I sent, they couldn't read it... this morning my wife sent one, my daughter sent one, each from different sources and they still couldn't read it... I just sent an e-mail and stated either this one will do or I will make a trip to visit with the President of the company... Guess what copy it was? The original I sent them... It was finally okay... The same original I sent them yesterday morning from home... go figure!

Problem 3: I gave the Agent my debit card and explained although she only needed $500.00 up front, to take $2,000.00 as the move would be $3500.00. I explained due to payday issues, I would need to process $750 of the remaining (about $1500) on the 31st of October and the remainder of the balance on the 15th of November. I asked her no less than 3 times if that was satisfactory and she said yes. Oh the webs they weave! Deceiving at best as the 31st draw was for $1100.00... a bit more than the $750 I was assured would be taken. I spoke to several (hard to determine who is who which I think is part of their strategy) concerning the overcharge and was given a run around that sounded nothing like the conversation I had with the Agent initially. Get your money, after that different rules apply.

I was able to take the hit on the funds, I can't imagine if I were still enlisted in the military, used these jokers and had to incur that expense unannounced.... Ouch!!!! Problem 4: Not sure I know because the shipment still is not in California (remember the moth form :-) from Problem 2. They still haven't taken what should now be a final payment of about $400.00 from Problem 3... If all holds true to the pattern, then the final payment will be much more undoubtedly and create problem 5... Whew, I got a headache just thinking about it. I anticipate many more problems.

I speak often with groups of active duty military and although not slanderous in my nature (even my down payment to these folks was 4 times what they required out of good faith) I will ensure somewhere in my talk there will be mention of a company riddled with deceit and deception at every turn who probably should not be entrusted with their shipments... No company names mentioned of course, but smart enough to also play the game of deceit... I wish this were the last interaction I have with PODS, but my guess is it won't be. All I want is for my Sister in Laws shipment to get to her, make my final payment of less than $400.00 still on my account, and never hear from PODS again... I should be so lucky!

We were told to save our receipts for work clothes we had to buy and we maybe reimbursed but they wouldn't know until the POD actually got delivered. When we called Oct 5th to make sure it arrived and mentioned the reimbursement Kira had acted like we should have already sent the receipts when she was the one who told us to keep them. We FINALLY after many phone calls and arguments got $900 back reimbursement (We spent over $3500 to get it there) for it being late. They made us sign a resolution form stating it would be dropped after we received payment back. They were the absolute worst and the customer service was horrible. A multi-million dollar company has one forklift in NJ? They did not conduct business properly or keep their word throughout the entire experience. I would NEVER use this company again and pay the extra money to UHAUL. Also, if you do use them GET EVERYTHING IN WRITING!!

I checked with the Dept. of Transportation, my police dept. and called 311. They all said there is no problem if I'm unloading a truck just as long as it's not there overnight. So, yes, as all the complaints on this website have said, "pods.com are liars." Although they did a good job moving my stuff to NY from Florida, everything was on time, I do not like being lied to or given the runaround. I'm sure I won't be using them again because of this.

Here goes: we moved from the US to Canada. Our stuff has still not reached us in Canada, our two PODS are sitting somewhere in MA. And I have to echo other reviews, PODS people are really nice, until a credit card number is provided and the cash starts flowing. Then all romance is out the window, and the truth becomes evident, in every-single-transaction.

The first hiccup was insurance. I am pretty sure I asked for it. The reason I know this is because back in June when our stuff was being packed, I remember someone on the phone mentioning that we do not have insurance and I asked to get it. The person did not see it on the account but said: "I can see here you asked for insurance, so you should have gotten it." I really wish I was recording phone calls on our end because since then, people have denied this conversation ever took place. We filed a complaint and asked to be called back, and called PODS back several times. At this point we had spent almost 8 hours total on the phone and leaving several voicemails, and had to travel out of the country for work, so we could not get back to calls. We had informed PODS of that.

Of course, they called about 3 weeks later, and while we were out of the country, and then informed us we "missed our window of opportunity" pretty much. Upon our return, I filed a complaint again, and their resolution department person who called me quoted the initial PODS phone call (call #1 basically in June) where at minute 17 and 6 seconds I was asked if I wanted insurance and said "I will consult with my husband and get back to you." Which I did, and we decided to get insurance. And called back and got it. These calls of course were not deemed relevant and since I was not recording them (as I should have been apparently...) it comes down to our word against theirs. Needless to say, our things are currently uninsured.

Of course, the troubles do not end there. We wanted access to our pods. According to the agreement, access is given with 24 hours notice Monday-Friday, 10 am-3 pm. Ok great. I called them on a Monday to get access on a Wednesday. The person on the other side now informed me that this particular storage facility is... CLOSED ON WEDNESDAYS! As I am at loss for words, I keep repeating this is unacceptable and I am asking to see where this is mentioned in our contract. No answer. The person said she could only give us "exceptionally" access to our PODs on Tuesday (so less than 24 hours from the access time). We went, and to their credit, the actual people at the storage facility were very nice to us.

And here comes the best part of it all. We are now in Canada, so we call for our PODS to be delivered to our new home. Originally (during the honeymoon - pre-credit card period) we were told it would take 4 days maximum for the PODS to go to Canada and cross the border. Great. So my husband called them on October 1st - expecting the PODS to be delivered on the week of October 4-9. Haha... The first person he spoke to said the PODS would leave the facility on the 7th of October. Why? Just because. Next phone call, even better: the PODS will in fact leave the facility on the 8th of October. Why? Just because. In the meanwhile, I get the paperwork ready and send it over to Juanita, who apparently is the ONLY person who is dealing with Canadian moves. So in case anyone out there is wondering how PODS work, it is a mom and pop shop really, and Juanita deals with Canada.

My guess is that Bill deals with Europe, Jay deals with Asia, and Laura with the West Coast. The reason why Juanita has become such an important person in our lives this weekend is because Juanita's email box cannot take large attachments. After I sent each document in a separate email, I also learned that Juanita decided to take a long weekend vacation, put her automated response on and left, turning the light off on her way out. And when I contacted customer service upon receipt of said automated response, they said, yes, Juanita is pretty much the IT person, the ONE in the PODS industry. And if I need anything else regarding our move I should contact their Canadian Special Forces Team, or whatever they call it.

I am going to call said team tomorrow morning and basically DEMAND that things are sped up. Because apparently, if you call on October 1st for your PODS to be delivered, the EARLIEST you will get them is... October 23rd. So, again echoing customers here, my husband and I will live in an empty apartment for 23 days. I urge you to try to imagine what that looks like. It really is not as easy or pleasant as the most spartan person might think: you cannot boil water. Without a microwave, you can't heat up food except in aluminum foil. Winter is coming to Canada (oh yes...) and we have summer clothes only. We will be buying clothes and comforters and the like, and we had to buy a mattress, but I refuse to allow PODS force me into more purchases.

We hit our tolerance ceiling with PODS months ago. Our stuff is with them, so we essentially feel hostages to their unprofessional and completely arbitrary moods. And my worst fear is that things will arrive here broken as others have mentioned happened to them. Finally, I need to add that the PODS resolution guy who contacted us on insurance told us in so many words that the PODS insurance scheme is not that good anyway, and we should "google other insurance plans" and get those.

WELL DONE PODS. We will never been using you, EVER again. The only part where I feel a little better about all that is happening, besides this review, is that we work in a profession where multiple people move their household all the time. And we talk. So, every single time we are asked for advice we will start with "whatever you do, DO NOT take PODS."

To all of you out there thinking about PODS as cheaper. Trust us. We did our cost-benefit and due diligence several times over. We have spent more money and time with PODS that one ever wish they would. Mayflower, or any other company may have been 1000$ more, but we have already spent that in different types of expenses anyway. And when our china arrives, all broken and with no insurance, we will have spent even more. Think twice, and please take our advice. Take anyone BUT them, just anyone. And if you want PODS, be prepared to deal with people quoting phone calls you made selectively (and saying that only that particular phone call was recorded, but not others), be prepared to be dealing with one single person (perhaps named Juanita), who will just turn on her automated response and leave and nobody else will be able to handle your case. Be prepared to wait 23 days for your things. Just be ready for all of it.

I called yesterday to ask the customer service rep how long I had to call in advanced with my address to get it there. He said 3 days, but recommends 7. I said "If I call tomorrow (which is today as I write this), it will be able to be delivered on the 10th?" He said yes, since it's so far in advance. I called today, and they said they could not deliver it until the 12th, which is a Monday instead of the 10th which is a Saturday.

I will be in my new apartment, for the weekend, with nothing in it, and sleeping on the floor thanks to PODS. They are unreliable, liars, and have now caused me more issues than they are worth. With the money I paid for this service, I expect it to be done in a manner that is ethical and moral. Those two words are obviously not in the PODS business model. As a military veteran, student to become a doctor, I do not expect to be treated any different than any other customer. It is safe to say that PODS treats all of their customers in a manner that is unsatisfactory, hence the extremely low reviews for their company on this site.

My father who is also moving requested a POD. Scheduled for delivery between 1:30-4:30 pm. Same thing, no call no show. He called PODS and they said that time is an estimated time not guaranteed time but he would get a call soon about delivery. The day and night went and NO CALL. We decided to cancel his POD and go with another company. I WOULD NEVER RECOMMEND POD. THEIR CUSTOMER SERVICE AND EXPERIENCE IS AWFUL.

After spending hours arguing with PODS, they were able to get it delivered 5 days later. This delay cost me around $1000 in hotel costs that I later on requested that they would pay. Their so-called "customer service" representative was very rude and didn't allow me to speak and referred me to their contract that said they would not reimburse for any expenses resulting from their breach of the agreement to deliver on a specific date. I am appalled and outraged by their lack of accountability!!! Learn from my mistake. DON'T DO BUSINESS WITH PODS - THEY LACK INTEGRITY AND ACCOUNTABILITY.

Took this up the chain and what another joke. She reviewed my call, and did agree that rep misled me about no charge for final destination. But all she could do was have my belongings shipped to Houston, Texas as this was one of the places I mentioned I would be looking for a job. And what is sad, Bossier City, LA is close to my container than Houston Texas. WILL NOT work with me at all. POOREST management ever as the lady was rude. I am telling all my friends, which are all over the USA, to NEVER, NEVER use PODS.

Then, I called a week before we needed it delivered and were told that they were too busy. I had to schedule two weeks out. That cost me an extra $500 because the moving company was already there on the first date... now I had to order a team to come back another day. PODS would not assure me that the Pod would be delivered on the Friday morning we scheduled -- they would commit only to delivering it before 7PM -- then they have scheduled to pick up the empty on Saturday, again the only commitment is that it will be sometime, as early as 7AM. So, they think I am going to empty it between 7PM and 7AM? They do not work Sundays, and were not available again until Tuesday -- which means I would tie up 4 parking spaces at my condo for 5 days. I am not going to do that to my neighbors.

By comparison, the traditional moving company I also used had a human answering the phone, committed to an arrival time, worked with me through the (PODS created) hiccups, and so on. I am recommending to all my friends that PODS is simply not a company that knows how to spell customer. They are tied up in rules and processes oriented around their convenience, not meeting their customers' needs. Stay far away from them -- find another pod-like company or a different solution. PODS is not what you need.

Do NOT try to call me anyway. That means no accountability. Big deal that all calls are recorded! For whose benefit? I finally signed the online contracts while reviewing them as I spoke to a supervisor, then later saw that despite paying the total ("no hidden fees") that the extra amount had been debited two days previously anyway with NO record of it on the PODS account BEFORE I made the total payment today?! I called bank fraud to report it if the excess funds are collected. I do not have time for the money to be refunded when it should not have been charged in the first place. Do yourselves a favor NOW. Go to the state and federal authorities (and local media) if needed at the first sign of impropriety. Notify the FCC which from this website could consider intervening with many complaints about one business. Where are the hypocritical activist lawyers unless someone famous is involved?

We spoke with floor managers, Carly and Kensie, who assured us that our containers would be shipped as of yesterday. After 2 hours of hold time and a guarantee from the floor managers that we would hear a progress report today, I have yet to receive a callback, and as of 1 pm today, I was informed that my containers, containing necessary medical equipment for my daughter, were still not moved. This company should NEVER be used, UNDER ANY circumstance, and the business should be held liable.

I tried to explain this to the PODS' representative who told me that if I didn't pay that full month, they would hold my stuff.I don't feel it was fair to charge me another month's rent when they were the ones that couldn't deliver and forced my account into another month. At the very least, I should only have to pay for the additional 8 days...not a full month. I offered that to the rep and they said they were holding my stuff.

The POD was dropped off on the 24th of June and due back on August 2nd, 2015. On August 1st at 2:00 p.m. someone finally came and forced the door open. Everything came tumbling out that wasn't tied down. I was told I should have "bolted" everything inside, but I have no idea how that gets accomplished. (???) So I literally had a matter of hours to unpack the POD before they charged me for an extra month (which they swore they would not) and I ended up leaving 1/2 my stuff outside with blankets on top. Exhausted... at least the P.O.S, P.O.D. was empty.

Now they don't do business on Sundays... but lo and behold the driver was at my house first thing this morning August 3rd. And in trying to log into my account I'm looking at their "red screen" that says I have a payment overdue. It's funny because every CSR I spoke to promised me they'd give me extra time to empty the POD and that there was no way I'd be charged for more time. I told them again and again I didn't believe them. That I wanted to get rid of the POD before any more money was due. They swore up and down I would pay no more money. And here it is, my account is past due with them and I anticipate getting a bill for a month of equipment rental.

I've spend countless hours on the phone with them trying to resolve this. At least 10 hours of my time to get bounced around and listen to lip service. Nothing was accomplished by PODS except finally sending someone at the 11th hour after 15 exasperated phone calls to open the damn door. And it's no shocker they've got me tagged for extra billing. I'm sure I'll be on the phone with them again disputing this, and I'm sure I'll get no resolution. Luckily, I transcribed two lengthy chats with CSRs online. They both swore there would be no additional charges. Let's see if that helps. I seriously doubt it will.

Now, to the real consequences. My belongings were carefully packed by professional movers. The POD was packed according to their instructions, pack it as tight as possible because this prevents items from shifting. "Tie things to eye-hooks whenever possible". So all that was done. My Television was smashed and put out for trash. My Victorian Oak full-length stand up mirror was broken in several places. Boxes containing delicate items were crushed from the shift in the weight and impact of items thrown to the front of the POD.

My electronic devices were melted in the 130 degree internal heat of the POD left for over a week with the door stuck in my driveway (July in Memphis). I'm too exhausted to open all the boxes and inspect every item because the rush was on to empty the unit. I'm getting flagged as overdue to pay them more money and if I have to explain this story to one more person I will have an emotional melt-down. Thousands of dollars for absolutely nothing.

My recommendation is to take your things, smash them into small pieces and put them in a small box. You can ship to yourself for a flat rate instead of dealing with this type of fiasco. You'll save yourself the anticipation of things going smoothly, and having an entirely opposite experience. I HATE PODS. YOU should not trust PODS. Anything they say is rehearsed. Especially the line about how they've stayed in business so long because they're so wonderful! They are not wonderful. They are not worth it. Hire a more expensive moving company that provides insurance and guarantees. Your stuff will arrive in recognizable condition. PODS will only tell you that damages are your own fault because of the way you packed things. Even if there was another POD lodged sideways inside yours, any damages would be because of the way you packed.

PODS lies. PODS makes a lot of money. PODS does not ensure customer satisfaction at all. PODS does not hold their employees accountable. PODS lies. I do not go out of my way to write bad reviews. I usually stick to positive experiences that inspire me to tell others about something worthwhile. PODS inspired me to warn the United States of America that there is no value in PODS. It will cost you for rental and property replacement, and time and aggravation for nothing! Nothing! Zero. Dont even think about it.

There is no convenience, or pleasant experience, or lightening the burden of moving. You do all the work, they wreck your personal belongings and get all your money anyway! Just trash your stuff and buy new later. It saves the middle man. Sorry for the absolute negative review but that's been my experience. And this is my ONLY satisfaction. My stomach still hurts from stress and aggravation. This won't go away soon. I wish I had never ever considered using this company. Miserable waste of the hours and days of the short lives we live. Don't give them these many hours of your life you will never see again. Stay clear, far clear of PODS.

Updated on 08/13/2015: Evan, from PODS customer solutions sends me a private message and at the end of 3 rounds of discussion says the Executive Customer Resolution Team will contact me within a few days... probably that same day, but definitely within a few days. And if I don't hear from them, to email him and let him know. So six days later, no contact from this Executive Customer Resolution Team and Evan never left an e-mail address for contacting him back. PODS, if you are reading this just leave me alone. I want to stop having hopes that someone cares or thinks customer service is important. The hours of my life that have blown to the wind anticipating some contact from you have far exceeded what I am willing to sacrifice any longer. Promises, promises, and more promises. As I said in my original review, lip service.

If you are moving do not use PODS or arrange to pay only after you are satisfied with your experience. I have been contacted by PODS insurance or claims people but I don't think I want to go through the experience of hearing my damaged properties devalued to pennies on the dollar. So I think I will just chalk this up and move on with my life. Thanks anyway Evan. PODS, I hope this kind of experience pays you the consequences you deserve. I will continue to tell everyone I know of this experience and do everything I can to make sure nobody in my circles uses your service. EVER. Bye.

I placed my order on the phone (I had placed a similar order last summer since we run a theatre company that does outdoor summer productions.) I was sent a notice to go online to sign an agreement. However, everytime I clicked the link sent in the notice, it sent me to the PODS website which displayed only last year's order and not this year's. This happened several times and I received phone calls, emails, etc... I tried calling to take care of the problem and your representative was rude. I never was able to sign your online agreement for this reason. Later I found out that you apparently assigned a new customer number for this year's order (why would you not keep the same customer number and change order numbers?) but the link I was sent to was for the old customer number.

The location where the PODS needed to be placed is accessible only by key card access. I provided PODS with detailed directions, a map, and instructions regarding my need to be there to give the driver access, but none of this information was relayed to the driver.

I discussed a pick up date when I placed the order and then called back to check on the pickup date. I was told that the date had been set and asked if I wanted to change it. I told the rep, I was fine with the date he said was already scheduled in your system and, therefore, did not need to make any changes. No one called or showed up on the date I had been told the PODS would be picked up, so I called your company and the representative to whom I spoke told me no pick-up date had been scheduled. She seemed incredulous that I had scheduled a date until I described my previous conversation in detail. Because my rental agreement for the theatrical space was ending and I needed to have the PODS removed asap, she made arrangements for the PODS to be picked up today. I was told I would receive a call with my 3 hour window yesterday evening. I received a call that the driver would be at the venue between 2 and 5 pm today.

At 8:10 this morning, I was awakened (I keep late hours) by a call from the PODS driver who stated he was on his way. I explained that I had been given a 2 pm-5 pm window and had just awakened so I would not be able to meet him to give him access until 9:00 am. He said he would call back to make sure I was there at 9 am. I hurried to the venue and arrived by 9:00. After waiting for approximately 15 minutes, I called the driver and no one answered. I then called my husband and asked him to call the driver because my cell phone was low on batteries. The driver told my husband that he had taken another job and wouldn't be at our venue for another hour. My husband called me to come home since it would be a while before the driver would show up again.

I called PODS to let them know about all the trouble we have experienced. A very condescending representative told me that since I had not shown up when the driver first called, my window would now be changed back to 2-5 pm (as if what happened was somehow my fault). I explained that the driver had told my husband he'd be back in about and hour and that I just wanted to make PODS aware of all the issues with lack of communication we had experienced and to make sure that the driver would be there when he said he would since I did not want to have to wait all day long. She, nevertheless, said that had spoken to the field office and that the delivery window would be changed back to 2-5 pm. She was snide and condescending in tone throughout this conversation.

Not 10 minutes later (around 10:00 am), I received a call from the driver that he was on his way and we needed to go meet him. He had the wrong address and none of the directions I had provided repeatedly on how to find the access road. I had to give him directions over the phone again, and my husband has now interrupted his morning work schedule to go meet the driver who we hope will show up.

People's time matters. PODS's lack of follow through and internal communication has caused us to lose hours of valuable time dealing with what should have been a very simple process. Since we did not experience these problems last year, I am not sure if they are a symptom of growing pains. In any case, I hope they look at improving their systems management and customer service, or we will not be able to use their services again.

It obviously is not in their interest to accept payment. Each phone call is recorded - per their policy but they are not giving correct information and they refuse accept payment per policy. On fourth phone call they told me they would send me an paper form to fill (Another delay for about a week to charge my friend. They need to have a proof for authorization. The recorded phone call conversation is suddenly not sufficient for their policy). A manager who has no control over the customer service workers. Wrongful information they are giving out, not complete, not accurate. What a quality job is he as a manager providing I laugh at.

I worked on the phones so I know how it should look, and what is possible to do has no will to make it right And is refusing to give me a name. Only first letter which I am sure is so original that there is no other person with that first letter name in company.:))))) What a joke. I was not customer of this company, but after dealing with them I never ever will be. They keep people entrap in debt prohibiting them to get it paid and get off the hook. How legal is that practice? Just want to warn anyone ahead so you know what you can possibly deal with.

Once you sign up, the PODS trucks will always be available to promptly drop off the POD and then pick up the POD at your convenience. This is what closes the deal for them, so they will absolutely find the time to make sure the trucks are available for delivery and pick up of your POD. The same convenience CANNOT be said for when you try to get your stuff back from the company.

In our case, the major problem occurred when I called to schedule the delivery of the POD at our new location after closing. We got a closing date on Thursday, and I needed the POD delivered sometime over the weekend (Fri-Sun morning). I was offered the first possible date to be well later, at the end of the following week. The customer support phone representative from PODS cited that they recommend you to call in 3 days in advance. I responded that I was 4-5 days in advance. She then responded that there is some disclosure that says they also suggest giving them at least 7 days. I responded that in this case, they are saying that the only time available is well after 7 days. The representative then said that they do disclose that delivery is "first come first serve."

In the end, as many others have said (if you read the reviews at the Better Business Bureau instead of here on the PODS site), I needed to hire a moving truck to pick up the stuff at their facility myself at a far less convenient location than our local storage facility. The price came to about double the cost of a typical storage facility.

I will also mention that, while I remained calm in my unhappy state with the representative from PODS, she was very argumentative when I expressed my opinions as to why I was unhappy with the end result of my PODS experience (i.e. double the price and less convenient than a typical storage facility). I expressly stated over and over that I wasn't upset with her, and that I'm just trying to provide feedback, but she kept arguing with me about why my feedback was somehow wrong. The experience was frustrating to say the least. I would very much NOT recommend PODS to anyone in the future. Just use your local storage facility. It will be cheaper and less frustrating.

What?! Why wouldn't PODS just keep the container on the truck, drive 15 more miles and charge me X (insert nominal fee). He stated that they couldn't do that because the actual mileage might be different?? I asked him if PODS used GPS (of course they do) and he stated that they do but that GPS might not determine hidden mileage... Like going around a lake? I asked him if PODS used aviation GPS in lieu of over the road GPS? He didn't know the answer! I laughed and stated that PODS would know the mileage down to a tenth and to stop BSing me.

Really, that was stupid. I hung up on him and tried a few days later. Got a reasonable person this time who completely reversed what that idiot had stated. We agreed on a 300.00 flat fee for the last 70 miles. But, PODS could not deliver my container for at least 10 days. Geez, that was a lot longer than what I had anticipated. But, if that was the best they could do then I was stuck. Then, I saw an additional 325.77 dollar charge on my card from PODS!

Called PODS and they stated it was for an extra months rent!! But wait, I went over a month because PODS couldn't deliver it any sooner!! The guy I got was another idiot that didn't want to hear it and stated that was that! So, 300.00 and 325.77 in additional charges. That's not actually the worst of it. This is a company that does NOT work with a customer, even if they are justifiably very irate. I am in awe right now over the additional charges and feel that I have to contact the BBB and write this review. Also, I must say, PODS - NEVER EVER AGAIN!

After they added insurance the total cost was 1610.00 to move my POD 2.5 hours away. They are so nice when they get your things...but then they know they have your things and getting back is a hassle and contains such crazy cost, I decided to just schedule access to my POD and unload it myself into my U-Haul. U-Haul cost: 400.00. Hired some folks, 200. Total cost of move 600.00 instead of 1610.00...WOW.

About half dozen phone calls later (from my end), they finally got it right. I mean what can be so hard about replicating the prior service plans? Then it got worse even though we had made travel plans 4-6 weeks in advance so as to make the stress for a senior citizen as low as possible. My wife flew to Texas, pick up my Mom in time for the first POD delivery though it was delayed because of weather... which I can completely understand.

Then after the weather passed, POD then sent the incorrect sized POD. Matters got worse. The POD call center manager was exceptionally rude and dismissive to my wife (wish I had gotten her name). So we now had to pay cash to a moving crew not just once but twice for no shows. Thankfully, a nice call center person called Heather made a point to resolve the matter and indicated a price adjustment would likely be made by the accounting department, provided I could provide an invoice for the out of pocket.

Days later, the originally ordered POD size shows up and was in beat up condition but functional. At last! Since I had no moving team invoice from a cash basis crew, I did insist they generate one the 3rd time around for POD's accounting department. And this crew did do so and felt I was complying the with spirit and intent to the POD request.

About a dozen calls later, the POD accounting department has refused to honor that invoice because it occurred after POD incident one and two. I would say that their accounting department went to great lengths to provide friendly nothingness to assuage my concerns despite two incident numbers. Worst of all, my wife ending up missing a week of work (unpaid) as she runs her own business. That economic impact was compounded by my mother and wife having to fly back versus the original plan to drive my mother's car back which now needed to be shipped for $650. Net, net, we paid almost $2000 to be abused.

So my sole recourse was to call the credit card payment and relay this story and demand satisfaction. Which I just did, only to have these Bozos prematurely dispatch collections on me and not resolve the issue in good faith. Never again with POD. CEO owes my wife, my elderly mom and me a personal apology and I am making it my mission to call out wretched, unfair practices and behavior. For shame!!! PS - I am saving this write-up to post and warn others elsewhere.

I finally got my $8 lock and it was a discount knockoff of a master lock that would not keep out a flea. I was so mad I called customer service and they were downright hostile to me about the lock and that if I wanted my money back I would have to return the lock to the driver. For a discount $2 dollar lock I paid $8 for the customer service rep was rude and treated me with total disdain.

Then my first month payment came out and it was $100 more than what I was quoted! I called and again same complete mistrust and disdain for me. I have paid them approximately 3300k in a months time and they are treating me like a liar! When I ordered the POD the agent sets up everything and the insurance coverage on my belongings was for 10k and I was like "that may not be enough" and he told me I would have to get approval for 20k but I was just told by a very distrustful customer service rep that they would review the phone call and find out what was going on. I said "I never authorized that charge".

Now I am pissed because they will not refund my money until they do a REVIEW that is code for "OUR CUSTOMERS ARE LIARS AND WE DON'T TRUST THEM". I am in customer service and I would never in a million years treat any of my customers this way "EVEN IF THEY ARE LYING OR BEING LESS THAN TRUTHFUL". BEWARE PODS is not to be trusted!!!

I am so mad at them for ripping us off like this. We are working class people and don't have money laying around for extra cost, never mind the time we have to take off at our new jobs to go and get our stuff. Somebody should shut this company down for bad business practices and fraud, and btw we're having trouble getting the locks in place. They don't line up.

Apparently, that means the original quote was null and void, and a new quote has to be generated AT TODAY'S RATE, which apparently is twice the price because this is "high season". They doubled my drop off price for a 20 mile difference! This is ridiculous and horrible customer service. To make matters worse, when I tried to tell them to drop it off at my apartment with the zip code of the original quote so that I could just use movers from there, they said they couldn't because that quote no longer existed because I had a new quote. What??? I'm talking 5 min difference, and you can't get my quote back? Please think long and hard about using PODS if you aren't completely sure of your destination.

I ended up paying $1475.00 at the real estate closing to close on time. Needless to say I am not happy at all in the way I have been treated and ignored. The initial cost to move the pod from Tampa to Atlanta was over $1300. Now we have another outlay of cash of nearly $1500.00 in damages without so much as a returned phone call.

The correct message should have been they were either bringing me a bigger container at no extra cost or giving me a SIGNIFICANT discount bc of their error (mind you--I had--a month prior--changed the delivery date and they didn't hesitate to charge me $90 extra). Eventually after several stressful hours and a lot of upset and phone calls, they called me back to tell me they would send a larger pod. Too late--in panic mode I went w my plan B. I will NEVER call pods again and I will advise everyone against this horrible company. BUYER BEWARE. Furthermore, the moving company they recommended at my destination city tried to charge me $50 for canceling my movers--they eventually agreed to waive the fee.

When I asked why the difference they told me it was because they are now in their busy season and the the price is more. I told them that I was quoted in December a lower price but they claim that was only for the first POD and I should have taken delivery of both of the PODS to get that price. Who has room for more than one POD in their driveway? That was not what I was told. I was told all I had to do was call when the first one was full and they would deliver the next one. When I complained to a supervisor she didn't care and I could take it or leave it. Very Poor customer relations. Be careful of what they say on the phone and what they send you as the official contract pricing.

I then get another call half hour later telling me they are in another city 3 hours away. So they tell us they can't deliver because the driver put in the wrong address in GPS. I call PODS and driver and they give me the run around. They would not reimburse my parents for having to delay their missionary work for a few days and paying ticket cost changes. I will never deal with PODS again since they just want your money and will not even reimburse after admitting their fault.

I called Pods to find out what was going on and they were rude and couldn't even explain all the bogus charges. They just kept saying that's what it costs. I later called back and pretended to be a new customer and they quoted me their "special". Once again, $339.06. I then asked her if there would be any other fees involved and she said NO!!! I then lost my marbles and told her she was a liar and that they screwed me and I wanted my money back. She hung up on me!!! We ended up shelling out $1700 to move 20 miles away. Stay away from this fraudulent company. There is a reason they have so many complaints.

At that time the young woman tried to sell us insurance for the containers and I started to take it but my daughter stopped me because she said, “mom you need to have her explain what this insurance covers.” So we asked for a copy of the insurance coverage but were told she didn't have that so we started asking what it covered. We simply asked if they covered antiques, art and collectibles? When she said no we said no to their insurance coverage. In addition she quoted $85.00 but didn't explain that she meant $85.00 per container which would be a ridiculous amount for what amounted to no protection.

After 17 months, 2 surgeries each, and the death of my mother we settled and wanted our things delivered. This is when we discovered that they had been taking the cost of insurance out of our account each month in multiple small amounts that we didn't recognize. We went in to arrange for delivery and ask for a refund of over $9400.00 in fees that took out of our account. We were told by the manager ** that we were correct and he would talk to management and get back to us that week.

Unfortunately it took 8 months, 2 attorneys, $3200.00 in legal fees and finally walking in at the right time to catch the owner in to negotiate the release of our goods. They just would not return call, they ignored letters from attorneys and basically held our goods hostage. We have lived for 8 months without furniture. Now we are settling for what is costing us an additional $3220.00 to get them to give us our belongings back. They say we own additional rent. But they caused the delay by refusing to talk to us or our attorneys. They are taking everything that we have left in the world in cash to deliver the containers. Now we have to figure out how to get help unloading our belongings with no money left to do so. As I said we are Disabled Seniors. I don't know what we will do if we can't find help. We are not physically able to unload our selves. To me they are an unethical company that pry on the elderly and should be avoided at all costs.

I am very upset that my credit card was used so quickly and the Supervisor ** could not give a reason why it happened and on top of that, even a higher amount! Thank goodness I cancelled as I do not believe PODS would have done my move as promised! I will NEVER USE THEM and I will be sure to let everyone I know who might think of using a moving company, to NEVER CALL PODS as they cannot be trust.

I called so many times that I could not tell you how many, and each time I got the total "runaround"!!! This is nothing short of extortion, as they have your charge number from the original drop fee, and will continue to rob you every month, and you can't do anything about it, because their customer service DOES NOT EXIST!!!!! I would NEVER hire this service again, and ENCOURAGE anyone considering them to THINK AGAIN!!! PODS SUCKS!!!!!

Traffic was dense (which is common) and at the Glades Road exit people have to move across 5 lanes of traffic (right to left and vice versa). The 2 PODs drivers (one had a trailer attached to his truck) refused to allow me (or anyone else for that matter) to flow into their lane. They put on a "I cannot see you" face and basically plowed through traffic and refused to yield to anyone. Had I not been alert and cautious, their behavior could have resulted in a multiple car pile up, delayed traffic for hours, and could have resulted in injuries.

When I submitted a formal complaint, I was told I would receive a call back the next business day. No call. I only received attention after contacting the president's personal email about my loss. I began to receive more timely and informative responses from management while they submitted my claim to insurance. This ultimately led to a lengthy experience with an insurance claim company that would never answer any of my questions. They basically ignored the case and gave an occasional 1 sentence email explaining nothing at all about what was going on.

Months went by, and they eventually said, "we don't cover rodents." I don't think it needed to be tied up for so long to come to that conclusion. I only ever got answers by contacting several people over and over. In the end, PODS offered me $800. I spent $1800 on the service in the first place, lost $30,000 of stuff, and had 2 family members feel ill after throwing away all the stuff so my 2 babies wouldn't become sick from contact with those items. I did not take the $800 because it just seemed laughable after how much I had lost from this.

Their explanation is that it could have been infested while sitting at my house for a couple of days before it was picked up and moved by them. We packed the entire pod ourselves with help of others, and we had no rodent issues during packing or in our home at any time while living there. Some people leave pods in their driveway for months, but I wanted it to be safely stored in their pest controlled facility. If they think it's not safe for 2 days in front of my non-rodent-infested house, maybe their PODS should be made better, or at least tell people to put traps all around them. No one tells you upfront that your POD does not seal fully (I later found on the website that they say they aren't sealed to keep your stuff from molding).

I have since read many reviews about PODS and rodent infestation, and I believe they need to warn consumers to take their own steps to protect their stuff upfront simply because they don't seal fully, and apparently have a problem with keeping them pest free. When I asked initially about possible damage when deciding to order the pod, they said "sun damage or damage from driving it to the facility if things moved around", no mention of rodents being something to take action against. My things had been fully nested in, pooped and peed on, and chewed up by several rats, not just one. There was too much damage to be just one rat (according to Orkin pest control).

I only had my things in storage for 2 months. I have stored my things in a few storage units before for many months at a time with no such problem. I understand that PODS has to protect themselves legally from people trying to take advantage of them in case it is in fact the fault of the person loading the items into the POD. However, they need to take better preventative care to protect their customers from these sort of misfortunes. I thought PODS would be a convenient way to store my stuff for a short time, but it turned into a major loss for me.

6-weeks later (OCT-2014) I asked for two quotes:

• One to Sarasota Florida, $3,988.30 (1923 miles).

To go just 577 miles further (Aurora to Sarasota) the quote was increased $1,451.06. The sales agent at that time told me quotes are based on zip code - I thought to myself it sure seems like a 40% increase just to go to a "nicer" zip code (Sarasota is an upscale community). Since neither of those moving options transpired for us at the time, I let it go.

But now, (JAN-2015) we know we will be moving to the Seattle area - although we don't know exactly what our home address will be yet. I called PODS this morning and asked for a quote to move our container from the PODS Aurora Co. facility to the PODS Sumner WA. facility (figuring I will either unload there myself or have them deliver it once we are settled).

What a nightmare! Let's start with the fact that the FIRST agent could not understand that I wanted to move my container from one PODS Location to another PODS location. She repeatedly asked me, "what zip-code are you moving to"? When I reached my frustration point with trying to explain to her that I did not have a home address yet and only wanted to move between their facilities she transferred me to the "long-distance move department".

The SECOND AGENT finally understood and gave me a quote to move my container from the PODS Aurora Co location to the PODS Sumner WA. location. (this is 25 miles shorter distance than my previous quote to "Gig Harbor" WA) Logically, most people would think it would be a "little" cheaper. But, NO, the quote is more - $3,202.35 - $665.11 higher! Let's not forget that fuel prices have dropped 50% in the last two months but PODS is STILL CHARGING MORE! Apparently, economics have nothing to do with their pricing models; Agent number two proceeds to again question me at length about WHERE I am moving to. When I tell her I don't know yet and complain about the price increase, she begins to infer that this is all my fault since "I had changed my mind so many times"(Sarasota, Gig Harbor, Tacoma, Etc.) and that “I don’t know where I’m moving to”. The fact that I am moving the container to her Sumner location seems to keep escaping her and my frustration with the fact that it is none of PODS business where I am physically moving to has escalated beyond repair by this point. Isn't the only thing that is PODS concern is where they move the “container they have rented to me?”

Finally, I reach a "Supervisor" who proceeds to further explain to me how economics does not matter. She has no control over pricing, does not care what I think about fuel costs (will not discuss economics with me), does not care if I am unhappy with their company or service, (It’s my prerogative to pull my stuff out of Aurora facility and have someone else move it). She then goes on to tell me, the same thing Agent Number two said, there are "so many factors" that go into pricing, "pricing is not even based on mileage" she says. She tells me that pricing is non-negotiable unless there is a "deal in the delivery zip code" and since I am only moving it to a PODS facility apparently there is “no deal".

In her efforts to “calm me down” and “explain to me their “position” she says to me sometimes they don't even have trucks going to the clients destination so they have to "outsource" (of course I asked to move it between their own facilities, not to Middle of Nowhere USA) and when I said, that does not apply to me (we are going from PODS to PODS) she said she will not dispute my "opinion" that something is wrong with their pricing structure. She goes on to ask me what did I think I was going to pay to move from Colorado? Wasn't I aware before I decided to move that cross-country moves are expensive? OK, now, I've completely LOST IT!

When she finally puts me on hold to determine "what she can do about the price” I research all of complaints about PODS and find hundreds! Terrible customer service and questionable pricing strategies! Lo and behold, others are experiencing the same thing! In the end, she offered me a 10% discount, which of course still leaves my price almost $400 MORE, to go a shorter distance and with less hassle for them (going to their own facility) than it was LESS than 60 days ago.

This was an hour-long conversation that was one of the worst customer service experiences I can remember. Clearly their CSRs and Call Center Managers have no concern for their customers. Everyone could have cared less if I went and unloaded my container (which I will also remind you I am paying a hefty monthly fee to store). Due to the number of times I was asked “what zip-code” I was moving to and the exorbitant cost to ship (1) 16’ container to Sarasota Florida, I believe that PODS preys on the wealthy based on where they are moving to. I wonder if I was moving my 1 bedroom apartment (16’ container) to Compton if the price would be different. I have half a mind to just unload in Aurora and rent a U-Haul. It would probably save me $1000.00 and cause me a lot of hassle. Of course I though I was willing to pay a “little more” for the convenience of the POD – The idea that it shows up on your doorstep and moves to your new doorstep is brilliant. Too Bad PODS Management is failing in its customer service execution.

Would Not Recommend this service to ANYONE and will probably not use this company ever again, at least once I get my belongings back!

So, we needed it delivered the 1st week of December at our new home in San Antonio and all they could tell me was "the local guy checked and your POD isn't leaking". How in the heck can he tell if it's leaking or not from the exterior? I didn't want it shipped if there was a chance of rain on the way, but, since no one could give me an answer, I took a chance and had it delivered. Nothing had water damage, thankfully, but it does look like they just shook the crap out of it during transport. Two antiques and 3 bookshelves have scratches and deep nicks on top and even a crack in a leg. Every piece of furniture (especially the 2 antiques) had cardboard all the way around as well as blankets and everything was bungee-corded in place. I don't understand how that could've happened, but then I saw the guy deliver the POD and when he was getting the chains off, he shook it pretty good. I was just cringing and not wanting to know the damage done.

The last time I talked to them they basically said that I would have to make a claim on my homeowner's insurance for their negligence. I'm glad I didn't waste the money on their policy because it sounds like they don't pay anyway, but it would be nice to at least have the 2 antiques fixed. I will never use them again and I will put a horrible review anywhere I can on them. They are not an ethical company. They do not care about you or your belongings and their employees have no accountability.

We called the office and talked to Rebecca, who was extremely Rude and is very lacking in customer service. She was only worried about messing up Paul's route - well what about messing up our day when we waited the entire day for the 2nd pod? Paul did however return and ended up putting it on the boards that he said he couldn't have put them on. So if you don't want to ruin your day and week -- don't use Pods. I went online and found several other companies that also have containers. I will definitely use another company in the future, along with recommending another company to everyone I know.

I call this morning, tell them they need to come pick it up and give me my money back. They said they can't give me my money back. What the hell!!? So basically I paid for something I never got with them not telling me they can't deliver to begin with. Now tell me why in the world would someone order a unit if they didn't deliver? So I lose my money and never get my ** moved. Is this right or fair? I think not. I want my money back. I am writing a review on every site I can find about pods, no one should use them. Since they can't tell you the truth about whether or not they can deliver to your address. That’s the whole purpose of ordering one. Don't use pods whatever you do.

I called PODS immediately. Told someone from the local franchise would be in touch within 24-48 hours. Didn't happen. Called back and told that information was wrong, it would be 5 business days. That didn't happen either. Called again after the 5 days elapsed. Told another email would be sent and they would be in touch. No response to that either. Called and spoke to a manager - same old story. Waited one week and sent certified mail giving them 5 days to appear on my property or my attorney will file suit and I will file complaints with every consumer affairs organization I can find. Home Office called in two days, sent a claim form and asked for our pictures. I will send all 336 to them. PODS picked up the leaking container today and I made the driver acknowledge there was standing water in the rear of the container. Got his name and number, too! But after reading the numerous websites with all the complaints, I don't hold out much hope that PODS will provide any compensation for our damages on their own initiative. Since I'm an attorney, I imagine a judge or jury will be deciding this one. DO NOT USE PODS for anything - EVER!

Updated on 1/8/2015: PODS advised us today (after receiving 366 photos of damaged clothing, books and other items - including photos of water STANDING in the container) that the two water tests performed by the local franchise office (who has NEVER contacted us once during this ordeal) were negative and the container did not leak. They are denying our claim. I think a jury will see it differently. And now I will find the time to get values on the items that were difficult to determine in the short time allowed to file our claim with PODS.

I spoke to a PODS supervisor about my situation (no delivery ETA) and was simply told "we can't do anything about it" -- no effort to rectify the situation. Finally PODS customer web page dashboard is nearly useless. It does not even tell you the delivery address so you can confirm they have the proper information for delivery let alone tell you anything about the status of your POD. Based on my experiences I would not use PODS again nor would I recommend PODS to anyone else.

5/22 called PODS again to see what they were going to do about the leak and the damage to our dresser. I requested that PODS pay for someone to come and help my husband move all the furniture that was already loaded in the first pod as he didn't have anyone to help. I was on hold for over 10 minutes. When the agent asked what I wanted, I told her that my husband could not move all the stuff himself and that I was requesting that PODS pay for someone to help my husband remove all the heavy furniture that was already loaded into the leaky pod. The agent said, "is your husband disabled?" I said, "No, he's not disabled, but he doesn't have anyone to help him because it is Memorial weekend. Everyone we know is out of town." She told me they would not help with that.

5/23 called PODS again. I was on hold for over 30 minutes while I was at work. I was put on hold 4 times. Agent said a manager would call me back.

5/23 - I called PODS again as I had not heard back from anyone. I asked to speak with a supervisor. I was transferred to the next tier. This agent was not polite at all. I told him I was waiting for a call from a supervisor and asked when that would be. He said he could not tell me that. I asked, "will it be before the next container is delivered?" He said, "I don't know. It is a process."

5/23 I spoke with Nathan and his solution was to have us unload the leaky pod, put our stuff in our garage and then PODS would pick up the leaky pod and eventually drop off a new one. As we are moving, putting stuff in our garage was not an option as it was full of our things getting ready to move. I was told that our 4 options at this point were to:

4: Pick up the leaky container with all of our stuff in it and transfer it to the PODS storage facility and then we could go there and remove all of the stuff and transfer it to a non-leaky container.

I said none of these options will work for us. I asked him if he thought they were good options. Nathan said, "I have no opinion on the matter." He told me PODS will not pay for movers to help my husband. Luckily, a neighbor came over to see what was going on. He was able to help my husband unload all the heavy furniture into our driveway and wait until the new pod was delivered and then help my husband load the new pod. This is a neighbor we do not even know well, just a nice guy who heard the story of what we had been through and offered to help.

5/23 2nd pod delivered. The driver saw the hole in the pod at the point where the door rolls up. Told us that the first driver should have inspected the pod and if he would have done so, he would have seen the hole.

5/29 Still no call back from anyone at PODS. Called again to schedule the pickup and to see why no one has called me. This agent sees no notes about the issues I had reported in the previous phone calls. Another 39 minutes on the phone. I was transferred to a supervisor who asked: you had items that were damaged? I said, YES!!!!! She said there should have been a claim filed. I was transferred again to Jason the floor supervisor. He told me he sent an email to Joseph ** who has the highest authority at PODS. Jason cannot tell me when Joseph will call me back. I asked, "will it be 6 hours, 6 days, 6 weeks?" Jason says: "I don't know."

6/3 Called PODS again. 4 minute wait time, transferred to Tier 2 agent Laura. I explained again what had been happening. She said I didn't have the $10000 content coverage and that they would have asked me if I wanted it when I signed up for PODS to begin with. I said, "No this is the first I have heard that." Laura told me someone from the Office of Executives will call me back. I asked if that was Joseph **. She said "yes, I have sent him an email to call you." I told her the last agent I spoke with said the same thing. I spent another 30 minutes on the phone. We were also charged again for a 2nd pod and I had to ask that the charge be removed.

7/3 Called PODS again as I have not had a call from anyone and also to schedule the drop off to our new house. I was transferred to Mike in Customer Retention. He sees notes that say customer wants a call back right away from

6/3. He does not know why I have not received a call. Mike transfers me to the Customer Resolution Team (Vandra?) Floor Supervisor. She transfers me to Joseph **. Joseph tells me that he will review my initial call to PODS to investigate the offer of Content Protection and send a claim form. If the pod did /leak, they will take care of it either way. He sent me a claim form to fill out.

8/1 - sent the claim form to Joseph ** along with a letter detailing our experience, PODS lack of customer service and pictures of our damaged dresser.

8/22 - Again, sent the claim form to Joseph ** along with a letter detailing our experience, PODS lack of customer service and pictures of our damaged dresser. Left Joseph ** a voice mail to call me.

8/29 - Again, sent the claim form to Joseph ** along with a letter detailing our experience, PODS lack of customer service and pictures of our damaged dresser. Left Joseph ** a voice mail to call me.

9/8 - Again, sent the claim form to Joseph ** along with a letter detailing our experience, PODS lack of customer service and pictures of our damaged dresser. Left Joseph ** a voice mail to call me.

9/12 - sent the claim form to Joseph ** along with a letter detailing our experience, PODS lack of customer service and pictures of our damaged dresser. Left Joseph ** a voice mail to call me.

9/19 - sent the claim form to Joseph ** along with a letter detailing our experience, PODS lack of customer service and pictures of our damaged dresser. Left Joseph ** a voice mail to call me.

9/24 - sent the claim form to Joseph ** along with a letter detailing our experience, PODS lack of customer service and pictures of our damaged dresser. I called the 800 number to PODS and got through to an agent after being on hold for over 5 minutes. I explained my situation that I have left several voice mails, sent several emails and still have not received a call back from Joseph **. I asked to speak with his boss. I got transferred to another person on Joseph's team - Kyle. Kyle was pleasant on the phone, sounded concerned about my situation and said someone would call me back by 5:30 p.m. Eastern time that day. I did not receive a call.

9/25 - I did not receive a call.

9/26 - I left Kyle a voice mail stating I had not received a call from anyone. I left Joseph ** another voice mail and sent another email regarding our claim, pictures of our damaged dresser and our TERRIBLE CUSTOMER SERVICE EXPERIENCE with their company.

9/26- I have to tell you that this has been the most frustrating customer service experience I have ever had. I have never written a complaint letter until now. While most of the people I have spoken with have been polite, (with the exception of one person) no one I have spoken with has any authority to make this right. And the amount of time I spent on hold was ridiculous.

We were moving across the country from Minneapolis to Jacksonville in a very short time frame and that is stressful enough without having to spend hours on the phone and getting absolutely no resolution. Having been in the customer service industry for most of my career, I understand that things happen, but it is how you handle the issue and try to make it right. Every email that has been sent to me from PODS has this sentence at the bottom: We look forward to providing you the best moving and storage experience ever! I also told a few of the agents I spoke with that I had a customer service survey sent to me and that I was not going to fill it out favorably if I didn't get any resolution. This did not seem to matter.

60 days later, I called Pods customer service and inquired about the monthly payment. It appears that they automatically charge you for insurance unless you request not to be charged. July 2014, I called PODs and inquired about the insurance. I asked the agent to discontinue the insurance. She agreed. 30 days later, I noticed the charge had not been eliminated. So I called again. The agent admitted the mistake after reviewing notes in the system. She canceled the insurance charge but did not backdate any credits.

Sept 2014, I called PODs to schedule delivery to my Sacramento, CA address. On Sept 13, 2014 PODS withdrew $2189.00 from my back account. The original quote was $2089.00. I called the agent to ask why it was 100.00 more than the quote I received on 9/12/2014. She didn't know why I was charged more, but she said that she would submit a request for credit to their billing department.

Now this is when things get really bad.... On 9/12/14 the agent told me that she would email the required gypsy moth form to my email address.. This form is required to be submitted to their office before items can be transported to the state of California. The agent followed up with an email, which included the required form. They mandated that the form be received by 4 pm EST on 9/12/2014 so the Pod would go out on the 9/15/2014 shipment.... I received the form 9am PST. The form was faxed on 9/12/2014 to 727-532-2631. (The agents name was)

Later that day (9/12/2014), I called PODs at 1-800-776-7637 to confirm they had received the shipment. The customer service agent confirmed that it was received. On 9/24/2014 I called PODs to confirm the date/time my items would arrive at my home in California. The agent informed me that the Pod was never sent. They claimed they never received the form. So I asked for a 300 credit to cover for the time I held for movers on 9.25. They declined because they said they never got the form.

I went through a few channels until I got to billing and they basically told me they were not going to credit my account the 300.00 and they were not going to credit my account the 100.00 I was overcharged on 9/13/2014. On 9/25/2014 PODS actually withdrew another 300.00 out of my bank account to pay for storage cost. I also inquired about the additional charge when I spoke to their billing department. But the billing lady pretty much said no to everything and despite my request to go back and listen to the calls with the agents. They say they record all calls and since I have the proof of fax on 9/12/2014 and the name of the agent who confirmed that they had the form, this should be pretty straightforward.

At the end of the day I was overcharged by 400 dollars and this does not include the insurance charge. I highly advise not to do business with this company. Customer service and honestly is not a priority for them. Pods did not inform on the 9/15 call that they did not have the POD shipped out. I only discovered that it was not sent on 9/25. They claimed they left several voicemails. They did not. And if that were the case they would have alerted me to the missing form on 9/15. I spoke with two different agents. On 9/26/ 2014 I requested that they go back to the 9/12/2014 recorded call and confirm whether or not Kristina had told me that if the POD was shipped, I would not incur an additional monthly fee. They declined, despite the fact that all their calls are recorded.

My issue with PODS is that they knew or should have known that delivery of my POD would be improbable. Had I known I would have just planned to pick up my stuff at their facility. The other issue I have with PODS was their HORRIBLE customer service. After bringing up the issue about the delivery a PODS employee listened to tapes of my initial conversations. She made me feel like it was my fault and they did nothing wrong. All I was looking for was compensation for the last minute U-Haul rental, the loss of money for the day laborers and the two days without my stuff. The woman was extremely unhelpful and just kept saying the same thing. She was obviously more frustrated with me than I was with her. I will never use PODS again. If you do chose PODS just plan to load and unload your stuff at their facility, it will save you a lot of headache.

While I was able to get the POD picked up on a date before I left the state the delivery of the POD took 15 days (originally told 17, but again stayed on the phone forever to get down that low) instead of the 9 days promised at the time of purchase. Then when the POD went into storage the storage fee was almost $100 more than we were told originally. When I called to find out why I got another slew of rude unhelpful customer service reps. I finally got to talk to someone that was to arrange for a rep. to listen to call from when the transaction was made and I had hope that things would finally be settled. Boy was I wrong. The rep. that supposedly listened to the call was just as rude and unhelpful as the rest.

I swear they must train their customer service people to just keep repeating the same things over and over again whether they are valid to your question or not just to drive you nuts so you will give up. I wish we had read some of these other reviews before we had the POD delivered in the first place. The reviews on their site are all pretty good nothing like our experience. I am in the process of trying to find a nearby storage facility to transfer my belongings to because I just can't do this anymore - I would be paying less at this point for a storage unit anyway.

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I was told to wait and call for later dates so I payed on my debit card and went about my businesses. So I call the 22 of August to see what's open, they say nothing till Sept 2 OK....well not an OK. They drafted my father's bank for $195.00 on August 18 subsequently over drawing his account and they are dragging their feet about fixing the issue of overcharging us and charging the wrong card. So basically we are getting screwed. The company says they support VETERANS but they have screwed both me and my father over charging us 600 dollars in all....

I now have lost 2 days and finally informed the supervisor that I spoke with that I would just put towels down. I was very agitated with this company and their customer service leaves a lot to be desired. Before our phone conversation ended, she reminded me that they need a 1 week notice to pick up their pod. What about my inconvenience? They could care less. Will never use or recommend them again, not a good experience. Their local home office or where you can contact the president is in Clearwater, Fl. According to the supervisor the President's name is John Koch, 5585 Rio Vista Dr, Clearwater, FL33760. Send your comments to Mr. Koch.

This company is awful! They have taken advantage of a retired couple who did not have much to give him. Paid packers to pack our stuff. They have made my husband (76) sleep on the floor for a week and 3 days as of now while they reviewed phone calls where they heard the original order never required a zip code from me.

I received a call from Greg the local GM on Saturday, saying he will not honor the order unless I get a letter from Hypac that POD is authorized to be there. Common sense will tell you that if Hypac asked for a letter confirming that you will removed your container before the end of business day that they are allowing you to be there. Businesses do not have time to waste to ask for the letter, and then wait until you show up, and say no. This is also Hypac position, and they view the requesting of a letter stating the obvious is a waste of time, and just creating more work for everybody. It appears that the local GM is taking the past incident personally since he was involved in it. This is very childish, and unprofessional. It has been very frustrating, and just a waste of time. I will never use POD again.

Cons

1)You have to call and schedule every leg of the move when going cross country. This means scheduling the following: drop off empty, pick up full, leave warehouse, drop off full, pick up empty. This can make the process longer than you think it will be. We were told our POD would arrive on the 26th. But that was arrival to the Utah warehouse. We had to wait a day to get it actually delivered to our new house.

2) Our contents shifted...a LOT. The pod stays level while loading and unloading, so we think the shifting came from the drive. Our pod was packed tight and there wasn't a lot of wiggle room, but a couple of boxes got smashed. Some furniture for banged up, and two cheap boom cases broke (they were pretty banged up to begin with and we paid 10 bucks for them so not too upset about those).

Pros

1) Customer Service - I never waited for more than 3 minutes to talk to someone. Between getting a quote and booking the move, calling in to pay in full and scheduling drop off I called them 4 times. They were always able to answer my question and get things taken care of. I also used the chat function to schedule our pick up and that was also easy and quick.

2) POD drop off and pick up - When the empty pod was dropped off and the full pod was dropped off on the other end. We received a phone call and email the night before giving us a window of when they would be there. The next day the driver called saying he was on his way, and confirmed how and where we wanted the pod placed. We didn't have to be there for any of the drop off and pick ups which was very nice.

My final advise would be to wrap all furniture in blankets, and secure you stuff with those tow/ratchet straps. Schedule all of your dates when you book your move initially. Again this was so much better than anything else we have done or looked at in terms of convenience and price.

07/14/2014 Delivery to **, a 16 foot container, with container door facing rear of delivery truck $445.16

They have quite a racket going holding your belongings hostage until you pay whatever they finally decide. They charged me $43.00 per mile to deliver 4 PODS. I would have been better off with a conventional mover and not had to load and unload. BE very careful of using this organization. Once they have your goods, they will charge exorbitant fees for you to get it back. I won't use again.

Now, I cannot say I'm happy at this point because it should never have come to this to begin with, but because of their willingness to make things right, I'm updating this as resolved. I will write another review later if the signed release does not result in the credit they offered on the phone today.

Original Review: July 22, 2014

We had a very negative experience with PODS, stayed anyway after sort of resolving the problem, and then we continue to have problems. We did so thinking that every once in a while there are mistakes, but that is not the case with PODS. They continue to make mistakes and we are soon to be ex-customers. For some reason, I am even compelled to want to start a group to somehow ensure others are informed, that they need to be informed before deciding to move with them. But I'll leave that for someone else with the time and inclination. I am, however, going to write this review in hopes it will help inform someone else.

We moved from California to Washington DC. During the initial phone call, I double checked the payment schedule twice with the representative (even recorded our conversation) with the dates and amounts to be sure I anticipated the debits from my checking account. The POD was set to be dropped off in May 2014. 5 days prior we were supposed to have an amount debited from our account, which PODS took it upon themselves to debit an extra $100.00. After reviewing my recording of the initial phone call, I noticed I had written down the amount they advised which did not include this extra $100, which was for insurance for the move.

When I returned home, I discovered the POD would not fit 3-4 modestly furnished rooms, and ended up having to purchase a small trailer to fit the remainder of my belongings and drive it back across country. I spoke with Lyle **, their customer service representative who realized we were members of a bank they do business with all the time and said that I should have had a "substantial discount" to begin with, which would have resulted in approximately $500 in savings (10-15%). I figured that would cover some of the extra expenses and I could sell the purchased trailer at a later time and it would be near a wash.

After the move, my substantial discount amounted to $50.00. I decided not to take no for an answer and after nearly two dozen emails, 5 phone calls of over an hour long, and nearly 4 weeks time, I received a discount which was removing the 1 month storage fee (caused by the dispute, not because I wanted to store with them), and the final destination charge of $46.08 as well as another charge that suddenly appeared of around $50.00. So my substantial discount for a move that cost nearly $5000 was $300 (approx.).

We decided that we wanted to store with them since the facility was so close, so I figured, even though it took some time, I did get a month of storage for free, so I'd stay with them. After paying my first month's storage, PODS then double debited our account for the first payment. Their online payment website is useless, and it will now take over a week to get this resolved even though I was on the phone with them the day the payment was double debited from the account and they provided our bank with a reversal of the pending charge. They went ahead and debited it anyway. I called their customer service who said they processed a refund but could not give an authorization charge approval code even directly to our bank. So I sit, waiting for my funds to be available again.

I would never use PODS again and am planning a day off from work just to get my belongings out of the POD and into a normal storage unit. I would not recommend a transit service with them, but their storage container shipping is very convenient. I would not recommend using their online payment system either, but rather use a check or your online banking system to pay them. I would recommend recording your phone calls with them, documenting dates, times, etcetera and doing it through email if you have problems. Also double check the facility fees for your destination/storage location before deciding to store with them.

I think their customer service representatives could do a better job at collecting the right information and recommending solutions that would actually make people's moves easier. They fail in that regards in my opinion. I could have had a moving company move our belongings rather than down sizing and moving with PODS for what I thought would be convenience.

They could not deliver for months (while they charge a hefty storage fee) and you have no recourse. The contract has no protections for the customer but only for PODS. I finally got a competitor and was treated with respect, given an agent's private number and they actually call back if needed. PODS has been very successful but like many companies that expand too fast and too much they are failing.

Wrote bad review on Facebook and BBS, had a lady call me - I am not able to get personal call while working, husband called- no answer for Dorothy, ever, never returned messages but called every time I wrote something negative on Facebook, BBS was a waste by the way, she told them that she tried calling and we didn't call back - liar. This is my second time dealing with them, tried to cheat us last time telling us we owed more than their own written quote, took money out of my account, had to fight for that. If this helps one person either find someone else to use and loses them one customer at a time or at the very least give someone a warning on what they are about to experience my work here is done.

Now neither him or the other district manager Alex will even return a call or discuss the matter. If my husband did business this way he would be out of business. When we call customer service they say Mr. ** is handling and he will return our call. No one ever returns calls. I am not sure where their insurance company is located but even Timbuktu has good phones and internet these days - 4 months, REALLY. DON'T USE PODS - PUT THEM OUT OF BUSINESS WHERE THEY SHOULD BE...CUSTOMER SERVICE WHAT?? **. They think they will make us quit but we won't, it is now a hobby to destroy and annoy them. We are actually nice people and just want the company to do the right thing.

We asked the delivery man for it and he said that he wasn't told that he needed one. He left and we called PODs. They said that it was their mistake and we were to not unload anything because the driver had to come back and get the POD. Well we had already taken off the day from work and had to take off the next day too since the POD didn't come back with the ticket until 8pm. We had given up on asking friends for help because the last 2 times we planned to have help moving we had to cancel due to the delivery date changing so much. So after unpacking they came to get the POD and we told the driver that we still need the empty weight ticket for reimbursement. He said that he to take it back to be weighed. The driver apparently had the ticket in his truck all weekend but wasn't able to get it to us so he said that he would take it to the office to have it mailed. Ok, no problem.

We waited a week for it to come. The following Monday I called PODs and they spoke to the office and they said that they would mail it. Again, we waited a week. That following Monday I called again and they said that they would mail it. We waited another week and again nothing. Well it's another Monday and as I type I've been on hold with PODs for 23 minutes. Really, PODs??? It's an empty weight ticket!!! Any chance for redeeming yourself is far from destroyed. Worst experience that I've even had with any company. I don't know how they are still in business. I understand that mistakes happen, but had they made any attempt along the way to make it right, I wouldn't have the need to blast them.

I am in complete shock that a company can do damage and just not respond. You cannot contact an actual POD employee. They use a call center as a gatekeeper and you will be completely ignored. My only alternative is to file a complaint with the Better Business Bureau and small claims court. Do not have any dealings with this company. It doesn't matter how much you wrap and care for your things. My stuff was damaged and after seeing them drop this massive, rocking, teetering container...I know why. Do whatever you need to do to rent a regular storage unit. Unless you don't care about the things you put in it.

These delays and abysmal service cost us hundreds of dollars and more aggravation than we ever expected. By accepting our order when the company knew that it couldn't fulfill it, and then repeatedly lying to us about when the PODS will be delivered (if at all), the company engaged in deceptive trade practices.

When Spring arrived, I called PODS to get a "warm weather" quote. It has gone from $1800 to $2500!!! When I explained what the other rep told me about the weather, the current rep I was speaking to did not seem to have a reaction or care. The other thing I mentioned was that I had been paying over $100/mo for my POD to be stored in Kentucky. I asked if they had a customer loyalty program or some kind of discount - since I had been a customer for months. They promptly said NO! I feel like my whole life is being held ransom by this company. I cannot afford to have my POD shipped to me and what a hassle it will be to unload and load it into something new - only to store a portion of it again in Madison. I am so upset with how I have been treated. This company simply does NOT care about their customers!

I agreed to keep my two pod in storage for 3 months and thus I was forgiven of any original set up and/or fees to get the pod in my driveway. I have fulfilled the 3 months obligation and just called PODS to schedule my property be delivered to my home, 88 miles south and the customer service man gave me a quote of $2,100. He said because of a "franchise" obligation that PODS has with someone in Sarasota County - Fort Myers that my Tampa POD can't be delivered the normal way to my house. He said they want to put it on a freighter and send it to the PODS center in my new local town. Then the local PODS franchise will truck my property to my house.

Well I tried to talk to the customer care person and asked him if PODS would just relocate my POD from the Tampa facility to the POD facility in my local town (Englewood FLORIDA) so I could easily access my property and work to move my furniture in to my home. Nothing. I can either pay $2,100 to have the two containers brought 88 miles down the highway or what? Nothing? Meanwhile I am paying $270 a month for property I can't access. Help, please deliver my PODS to my town and let me get my furniture. It doesn't cost $2,100 to drive a truck 88 miles.

I called them again 6/18/14. I was then told that since I was moving one county over (not state) a new franchise in Los Angeles. I was told it may take 2 weeks to complete the transfer of the account and move the POD to my new home. He also confirmed the rep the day before received all this information but did not finalize it, so the transfer of the account had not started. I spoke with a supervisor who said they could not do anything to speed up the process and since it was Los Angeles, it takes even longer. He suggested I call a 3rd time tomorrow to talk to someone, but said it may not help. If it takes them 2 weeks to complete the account transfer, I will have to pay an entire extra month $171 when I don't need it.

Now, I know there is a POD storage franchise in Anaheim which is Orange County, why is my account going to Los Angeles? What ever the reason, this has ruined our entire set up for moving. I am 6 months pregnant and this has created much more stress and inconvenience than I expected. Because the container has all of our major appliances, mattresses, and large furniture, I have to have it at the new house asap, not in a few weeks. I decided to hire some people to come out, empty the POD, rent a Uhaul truck, load it, and then take it to our new house.

This has been a horrible, stressful, inconvenient, and frustrating experience. I hope they make it more clear to others that if you decide to move your 'Portable On Demand' storage unit, it may not be able to happen on demand. If it takes this much work for moving one county over, I can't imagine any other type of move.

Our packers required tie-downs on the interior walls, so I called a PODS customer service agent who told me their 16' units, indeed, did have tie-downs every 4'. When the POD arrived it didn't look anything like the unit pictured in their video. Instead of the metal "skin" as advertised, it was constructed entirely of molded plastic with metal framework. It actually looked more like a GIANT PORT-A-POTTY! There were no plywood-lined walls inside and, worst of all, NO TIE-DOWNS! The unit did have a plywood floor. However, it was soaked at both ends where water had seeped through unsealed openings. When I looked up at what was basically a lid on top of the unit, I could see gaps all the way around where sealant strips had come loose, allowing water, dust and pests uncontrolled entry into the unit.

We told the driver immediately that the unit was not acceptable but he left it to be picked up later. We asked for a total refund but were only refunded the cost of transport and storage. My client ended up having to pay over $500 for having a faulty product which she could not and did not use.

PODS products and services are vastly over-priced for what you get (or in our case what you don't get!). They might be suitable if you need to store some unimportant stuff on your property for a few days while you remodel the house or a one-day move. But in the long run, they are expensive, undependable and lightweight. To get any kind of stability at all, the unit has to be fully packed with furniture and belongings.

We got much better results by renting a Penske box truck and using reliable packers and drivers to transport her property to a self-storage unit in her new hometown. The cost was SIGNIFICANTLY LESS and everything arrived safely without damage. If you value your belongings, think twice before renting a PODS unit!

Once I arrived, I asked the driver I followed if the PODS are usually stored inside or outside.... He reluctantly told me they are supposed to be inside but sometimes they are left out when there is no more room inside. I then asked how often does this happen? He said almost always. He also asked me not to reveal his name as he could be fired for telling me the truth. CAN YOU BELIEVE THIS????? I assured him I will not reveal to anyone who he is... This is not at all his fault. I asked for his manager's name which he then gave me and a local number which he did not have. He only had the toll free number that I already had.

These people are nothing more than crooks. I used PODS years ago in Richardson and I remember my experience then was 100 times better than the most recent. At this point I have refused to discuss further with PODS about my damaged items. I am, however; in the process of filing suit through my attorney for the many fraudulent violations PODS has committed with regards to what I paid for and what I received as well as my damaged items. The warehouses are NOT heated nor do they have a/c as needed for climate control. PODS containers are inferior and outdated. There is no guarantee where your belongings will be stored or the condition of your belongings when you get them back. BUYER BEWARE!!!!!

Practically begging him to please wait 10 min... He rudely and impatiently stated he couldn't wait and left with her stuff. We repeatedly called to ask for help and were told they would send an email out but couldn't guarantee anything. The last time, I called an arrogant rude CS person informed me that I had a 20.00 balance and she couldn't help me until that was paid. This is after my acct had been charged numerous times and they had my card on file to automatically draft. Will never use again and advise consumers to look elsewhere for quality moving needs... You will not find it here if your move is complicated and extensive. Believe all of the negative reviews... They are exactly what I experienced!!!!!

I requested they notate the urgency that my car was blocked in and told they could only follow the procedures given. In addition, when we opened the POD, it appeared to have been jostled as everything had shifted greatly and totes were cracked, broken and furniture all fallen over. I have yet to get a call - three days later from ANYONE at PODS apologizing for their error and my costs, and utter irresponsibility of leaving me without a vehicle for my family for 4 days... AWFUL, AWFUL CUSTOMER SERVICE...

It is horribly expensive, and the most insulting part is that on top of a $200+ monthly rental fee for the container (and a whole lot of extra charges that made no sense), they want to charge me $50 a month to protect a mere $10k worth of my belongings. Renter's insurance costs only a few hundred dollars a year and will cover the entire contents of my home. These people are completely clueless to believe that my entire household is worth a measly $10k and then to charge such an incredible premium for that lousy coverage. Anyway, disaster averted, as I immediately went online to read consumer reviews of PODS. Based on what I have read here, I will not use PODS for my move nor will I ever consider them in the future. Sorry for all of your grief, but thanks for taking the time to post your woes and saving the rest of us from having to experience the same.

When I contacted PODS the guy came two days after Christmas, when I was not home and walked around the unit. He couldn't get inside to see what I spoke about and determined he couldn't see any damage from the outside. But when the guy came to pickup the unit he couldn't believe the damage on the inside. There was shredded paper, styrofoam, clothing and rugs everywhere. He told me he was not going to clean the unit and let them see the damage still inside. He took pictures and had me send him the pictures I took. That was January 13, 2014, and I haven't heard a word since. When I call I am told they are still investigating my complaint. Anyone who has seen the inside of this unit can tell one or two mice couldn't not have done this much damage. I paid $160/month to have my belongings damaged beyond repair without a word from PODS. I called 855-673-7637 again today to inquire about my claim and was disconnected from the person I spoke to for the last 30 minutes.

I referred 2 friends that also rented same size pod within the same month. The fee was $207.00, why mine was 5 dollars more? I have no clue and to pay $250 per month. I never would have rented their pod. I contacted PODS, they agree there was no 12-month lease agreement but stated they gave me a discounted rate? What? If so why are my friends paying $207.00 and they don't know how I got a discount so I owe? What? Wait a minute, I have lease agreement no discount attached. I made 9 months of payments with invoices, no discount attached. I call for pick up, no balance or hint of breaking any discount agreement and you think you're going to just steal $363.01 from my bank account without even being invoices prior? Or mentioned of such.

My friends are afraid they're going to do same thing to them. I don't care where they're located, I'm taking Them To small claims court. Let them bear the cost of an attorney for a day. I will attend And represent myself. This is theft by deception. I will never ever refer this company to anyone and I won't stop with litigation or writing reviews and submitting my complaints to consumer protection agencies. I was forced to change my card number in fear they would have charged for a snow removal fee or whatever the heck they can think of to hit my card. If it wasn't for technology today I wouldn't have learn of the charge until my statement arrived. It also would have made my account negative to pay my mortgage. Take it from me. In my opinion they are thieves and completely dishonest.

I called Mayflower Storage who were very courteous, polite and accommodating. They gave the church a nice discount, said get the tax number asap no worries, and will have it there tomorrow. People, don't use PODS, they are arrogant ** who really don't need your business. Support someone who wants it and makes the experience a nice one.

They selected Jan 3 AT THEIR CONVENIENCE and premised there would no extra rental charges. Jan 2 they made an unauthorized charge to our card of $250 which included $47 for insurance for an empty container. They never showed up on January 3rd and upon calling, they said there was NO RECORD of a pickup scheduled for Jan 3rd. The pickup was rescheduled for Jan 10 and a 'case' opened where THEY review THEIR OWN phone tapes which are proprietary and they refuse to share them, to determine it the customer is at fault or 'deserves' a refund.

They tape all calls to headquarters in FL, but not to branches, like Dallas, where we were calling. Yet their eventual (it takes them 72 business HOURS to do a review) refusal to refund the fraudulent charge was based solely on their inability to find a recorded call of us making a scheduled pickup for Jan 3rd as well as a recorded call of PODS saying there would be no additional rent.

After fraudulently charging your credit card for services that you did not contract for nor add, they then demand that you pay for the final pickup or they will NOT remove the empty pod from your property. Monthly rentals, of course will be charged for the time the pod sits there. This extortion tactic is also very common among the reviews.

We are not stopping at giving bad reviews and making a formal complaint to the West Florida BBB. This company is completely out of control and commits organized and intentional credit card fraud on a mass scale and then sets themselves up as sole judge, jury and executioner in determining if THEY had the right to do so.