PODS Reviews

I called so many times that I could not tell you how many, and each time I got the total "runaround"!!! This is nothing short of extortion, as they have your charge number from the original drop fee, and will continue to rob you every month, and you can't do anything about it, because their customer service DOES NOT EXIST!!!!! I would NEVER hire this service again, and ENCOURAGE anyone considering them to THINK AGAIN!!! PODS SUCKS!!!!!

Traffic was dense (which is common) and at the Glades Road exit people have to move across 5 lanes of traffic (right to left and vice versa). The 2 PODs drivers (one had a trailer attached to his truck) refused to allow me (or anyone else for that matter) to flow into their lane. They put on a "I cannot see you" face and basically plowed through traffic and refused to yield to anyone. Had I not been alert and cautious, their behavior could have resulted in a multiple car pile up, delayed traffic for hours, and could have resulted in injuries.

When I submitted a formal complaint, I was told I would receive a call back the next business day. No call. I only received attention after contacting the president's personal email about my loss. I began to receive more timely and informative responses from management while they submitted my claim to insurance. This ultimately led to a lengthy experience with an insurance claim company that would never answer any of my questions. They basically ignored the case and gave an occasional 1 sentence email explaining nothing at all about what was going on.

Months went by, and they eventually said, "we don't cover rodents." I don't think it needed to be tied up for so long to come to that conclusion. I only ever got answers by contacting several people over and over. In the end, PODS offered me $800. I spent $1800 on the service in the first place, lost $30,000 of stuff, and had 2 family members feel ill after throwing away all the stuff so my 2 babies wouldn't become sick from contact with those items. I did not take the $800 because it just seemed laughable after how much I had lost from this.

Their explanation is that it could have been infested while sitting at my house for a couple of days before it was picked up and moved by them. We packed the entire pod ourselves with help of others, and we had no rodent issues during packing or in our home at any time while living there. Some people leave pods in their driveway for months, but I wanted it to be safely stored in their pest controlled facility. If they think it's not safe for 2 days in front of my non-rodent-infested house, maybe their PODS should be made better, or at least tell people to put traps all around them. No one tells you upfront that your POD does not seal fully (I later found on the website that they say they aren't sealed to keep your stuff from molding).

I have since read many reviews about PODS and rodent infestation, and I believe they need to warn consumers to take their own steps to protect their stuff upfront simply because they don't seal fully, and apparently have a problem with keeping them pest free. When I asked initially about possible damage when deciding to order the pod, they said "sun damage or damage from driving it to the facility if things moved around", no mention of rodents being something to take action against. My things had been fully nested in, pooped and peed on, and chewed up by several rats, not just one. There was too much damage to be just one rat (according to Orkin pest control).

I only had my things in storage for 2 months. I have stored my things in a few storage units before for many months at a time with no such problem. I understand that PODS has to protect themselves legally from people trying to take advantage of them in case it is in fact the fault of the person loading the items into the POD. However, they need to take better preventative care to protect their customers from these sort of misfortunes. I thought PODS would be a convenient way to store my stuff for a short time, but it turned into a major loss for me.

6-weeks later (OCT-2014) I asked for two quotes:

• One to Sarasota Florida, $3,988.30 (1923 miles).

To go just 577 miles further (Aurora to Sarasota) the quote was increased $1,451.06. The sales agent at that time told me quotes are based on zip code - I thought to myself it sure seems like a 40% increase just to go to a "nicer" zip code (Sarasota is an upscale community). Since neither of those moving options transpired for us at the time, I let it go.

But now, (JAN-2015) we know we will be moving to the Seattle area - although we don't know exactly what our home address will be yet. I called PODS this morning and asked for a quote to move our container from the PODS Aurora Co. facility to the PODS Sumner WA. facility (figuring I will either unload there myself or have them deliver it once we are settled).

What a nightmare! Let's start with the fact that the FIRST agent could not understand that I wanted to move my container from one PODS Location to another PODS location. She repeatedly asked me, "what zip-code are you moving to"? When I reached my frustration point with trying to explain to her that I did not have a home address yet and only wanted to move between their facilities she transferred me to the "long-distance move department".

The SECOND AGENT finally understood and gave me a quote to move my container from the PODS Aurora Co location to the PODS Sumner WA. location. (this is 25 miles shorter distance than my previous quote to "Gig Harbor" WA) Logically, most people would think it would be a "little" cheaper. But, NO, the quote is more - $3,202.35 - $665.11 higher! Let's not forget that fuel prices have dropped 50% in the last two months but PODS is STILL CHARGING MORE! Apparently, economics have nothing to do with their pricing models; Agent number two proceeds to again question me at length about WHERE I am moving to. When I tell her I don't know yet and complain about the price increase, she begins to infer that this is all my fault since "I had changed my mind so many times"(Sarasota, Gig Harbor, Tacoma, Etc.) and that “I don’t know where I’m moving to”. The fact that I am moving the container to her Sumner location seems to keep escaping her and my frustration with the fact that it is none of PODS business where I am physically moving to has escalated beyond repair by this point. Isn't the only thing that is PODS concern is where they move the “container they have rented to me?”

Finally, I reach a "Supervisor" who proceeds to further explain to me how economics does not matter. She has no control over pricing, does not care what I think about fuel costs (will not discuss economics with me), does not care if I am unhappy with their company or service, (It’s my prerogative to pull my stuff out of Aurora facility and have someone else move it). She then goes on to tell me, the same thing Agent Number two said, there are "so many factors" that go into pricing, "pricing is not even based on mileage" she says. She tells me that pricing is non-negotiable unless there is a "deal in the delivery zip code" and since I am only moving it to a PODS facility apparently there is “no deal".

In her efforts to “calm me down” and “explain to me their “position” she says to me sometimes they don't even have trucks going to the clients destination so they have to "outsource" (of course I asked to move it between their own facilities, not to Middle of Nowhere USA) and when I said, that does not apply to me (we are going from PODS to PODS) she said she will not dispute my "opinion" that something is wrong with their pricing structure. She goes on to ask me what did I think I was going to pay to move from Colorado? Wasn't I aware before I decided to move that cross-country moves are expensive? OK, now, I've completely LOST IT!

When she finally puts me on hold to determine "what she can do about the price” I research all of complaints about PODS and find hundreds! Terrible customer service and questionable pricing strategies! Lo and behold, others are experiencing the same thing! In the end, she offered me a 10% discount, which of course still leaves my price almost $400 MORE, to go a shorter distance and with less hassle for them (going to their own facility) than it was LESS than 60 days ago.

This was an hour-long conversation that was one of the worst customer service experiences I can remember. Clearly their CSRs and Call Center Managers have no concern for their customers. Everyone could have cared less if I went and unloaded my container (which I will also remind you I am paying a hefty monthly fee to store). Due to the number of times I was asked “what zip-code” I was moving to and the exorbitant cost to ship (1) 16’ container to Sarasota Florida, I believe that PODS preys on the wealthy based on where they are moving to. I wonder if I was moving my 1 bedroom apartment (16’ container) to Compton if the price would be different. I have half a mind to just unload in Aurora and rent a U-Haul. It would probably save me $1000.00 and cause me a lot of hassle. Of course I though I was willing to pay a “little more” for the convenience of the POD – The idea that it shows up on your doorstep and moves to your new doorstep is brilliant. Too Bad PODS Management is failing in its customer service execution.

Would Not Recommend this service to ANYONE and will probably not use this company ever again, at least once I get my belongings back!

So, we needed it delivered the 1st week of December at our new home in San Antonio and all they could tell me was "the local guy checked and your POD isn't leaking". How in the heck can he tell if it's leaking or not from the exterior? I didn't want it shipped if there was a chance of rain on the way, but, since no one could give me an answer, I took a chance and had it delivered. Nothing had water damage, thankfully, but it does look like they just shook the crap out of it during transport. Two antiques and 3 bookshelves have scratches and deep nicks on top and even a crack in a leg. Every piece of furniture (especially the 2 antiques) had cardboard all the way around as well as blankets and everything was bungee-corded in place. I don't understand how that could've happened, but then I saw the guy deliver the POD and when he was getting the chains off, he shook it pretty good. I was just cringing and not wanting to know the damage done.

The last time I talked to them they basically said that I would have to make a claim on my homeowner's insurance for their negligence. I'm glad I didn't waste the money on their policy because it sounds like they don't pay anyway, but it would be nice to at least have the 2 antiques fixed. I will never use them again and I will put a horrible review anywhere I can on them. They are not an ethical company. They do not care about you or your belongings and their employees have no accountability.

We called the office and talked to Rebecca, who was extremely Rude and is very lacking in customer service. She was only worried about messing up Paul's route - well what about messing up our day when we waited the entire day for the 2nd pod? Paul did however return and ended up putting it on the boards that he said he couldn't have put them on. So if you don't want to ruin your day and week -- don't use Pods. I went online and found several other companies that also have containers. I will definitely use another company in the future, along with recommending another company to everyone I know.

I call this morning, tell them they need to come pick it up and give me my money back. They said they can't give me my money back. What the hell!!? So basically I paid for something I never got with them not telling me they can't deliver to begin with. Now tell me why in the world would someone order a unit if they didn't deliver? So I lose my money and never get my ** moved. Is this right or fair? I think not. I want my money back. I am writing a review on every site I can find about pods, no one should use them. Since they can't tell you the truth about whether or not they can deliver to your address. That’s the whole purpose of ordering one. Don't use pods whatever you do.

I called PODS immediately. Told someone from the local franchise would be in touch within 24-48 hours. Didn't happen. Called back and told that information was wrong, it would be 5 business days. That didn't happen either. Called again after the 5 days elapsed. Told another email would be sent and they would be in touch. No response to that either. Called and spoke to a manager - same old story. Waited one week and sent certified mail giving them 5 days to appear on my property or my attorney will file suit and I will file complaints with every consumer affairs organization I can find. Home Office called in two days, sent a claim form and asked for our pictures. I will send all 336 to them. PODS picked up the leaking container today and I made the driver acknowledge there was standing water in the rear of the container. Got his name and number, too! But after reading the numerous websites with all the complaints, I don't hold out much hope that PODS will provide any compensation for our damages on their own initiative. Since I'm an attorney, I imagine a judge or jury will be deciding this one. DO NOT USE PODS for anything - EVER!

Updated on 1/8/2015: PODS advised us today (after receiving 366 photos of damaged clothing, books and other items - including photos of water STANDING in the container) that the two water tests performed by the local franchise office (who has NEVER contacted us once during this ordeal) were negative and the container did not leak. They are denying our claim. I think a jury will see it differently. And now I will find the time to get values on the items that were difficult to determine in the short time allowed to file our claim with PODS.

I spoke to a PODS supervisor about my situation (no delivery ETA) and was simply told "we can't do anything about it" -- no effort to rectify the situation. Finally PODS customer web page dashboard is nearly useless. It does not even tell you the delivery address so you can confirm they have the proper information for delivery let alone tell you anything about the status of your POD. Based on my experiences I would not use PODS again nor would I recommend PODS to anyone else.

5/22 called PODS again to see what they were going to do about the leak and the damage to our dresser. I requested that PODS pay for someone to come and help my husband move all the furniture that was already loaded in the first pod as he didn't have anyone to help. I was on hold for over 10 minutes. When the agent asked what I wanted, I told her that my husband could not move all the stuff himself and that I was requesting that PODS pay for someone to help my husband remove all the heavy furniture that was already loaded into the leaky pod. The agent said, "is your husband disabled?" I said, "No, he's not disabled, but he doesn't have anyone to help him because it is Memorial weekend. Everyone we know is out of town." She told me they would not help with that.

5/23 called PODS again. I was on hold for over 30 minutes while I was at work. I was put on hold 4 times. Agent said a manager would call me back.

5/23 - I called PODS again as I had not heard back from anyone. I asked to speak with a supervisor. I was transferred to the next tier. This agent was not polite at all. I told him I was waiting for a call from a supervisor and asked when that would be. He said he could not tell me that. I asked, "will it be before the next container is delivered?" He said, "I don't know. It is a process."

5/23 I spoke with Nathan and his solution was to have us unload the leaky pod, put our stuff in our garage and then PODS would pick up the leaky pod and eventually drop off a new one. As we are moving, putting stuff in our garage was not an option as it was full of our things getting ready to move. I was told that our 4 options at this point were to:

4: Pick up the leaky container with all of our stuff in it and transfer it to the PODS storage facility and then we could go there and remove all of the stuff and transfer it to a non-leaky container.

I said none of these options will work for us. I asked him if he thought they were good options. Nathan said, "I have no opinion on the matter." He told me PODS will not pay for movers to help my husband. Luckily, a neighbor came over to see what was going on. He was able to help my husband unload all the heavy furniture into our driveway and wait until the new pod was delivered and then help my husband load the new pod. This is a neighbor we do not even know well, just a nice guy who heard the story of what we had been through and offered to help.

5/23 2nd pod delivered. The driver saw the hole in the pod at the point where the door rolls up. Told us that the first driver should have inspected the pod and if he would have done so, he would have seen the hole.

5/29 Still no call back from anyone at PODS. Called again to schedule the pickup and to see why no one has called me. This agent sees no notes about the issues I had reported in the previous phone calls. Another 39 minutes on the phone. I was transferred to a supervisor who asked: you had items that were damaged? I said, YES!!!!! She said there should have been a claim filed. I was transferred again to Jason the floor supervisor. He told me he sent an email to Joseph ** who has the highest authority at PODS. Jason cannot tell me when Joseph will call me back. I asked, "will it be 6 hours, 6 days, 6 weeks?" Jason says: "I don't know."

6/3 Called PODS again. 4 minute wait time, transferred to Tier 2 agent Laura. I explained again what had been happening. She said I didn't have the $10000 content coverage and that they would have asked me if I wanted it when I signed up for PODS to begin with. I said, "No this is the first I have heard that." Laura told me someone from the Office of Executives will call me back. I asked if that was Joseph **. She said "yes, I have sent him an email to call you." I told her the last agent I spoke with said the same thing. I spent another 30 minutes on the phone. We were also charged again for a 2nd pod and I had to ask that the charge be removed.

7/3 Called PODS again as I have not had a call from anyone and also to schedule the drop off to our new house. I was transferred to Mike in Customer Retention. He sees notes that say customer wants a call back right away from

6/3. He does not know why I have not received a call. Mike transfers me to the Customer Resolution Team (Vandra?) Floor Supervisor. She transfers me to Joseph **. Joseph tells me that he will review my initial call to PODS to investigate the offer of Content Protection and send a claim form. If the pod did /leak, they will take care of it either way. He sent me a claim form to fill out.

8/1 - sent the claim form to Joseph ** along with a letter detailing our experience, PODS lack of customer service and pictures of our damaged dresser.

8/22 - Again, sent the claim form to Joseph ** along with a letter detailing our experience, PODS lack of customer service and pictures of our damaged dresser. Left Joseph ** a voice mail to call me.

8/29 - Again, sent the claim form to Joseph ** along with a letter detailing our experience, PODS lack of customer service and pictures of our damaged dresser. Left Joseph ** a voice mail to call me.

9/8 - Again, sent the claim form to Joseph ** along with a letter detailing our experience, PODS lack of customer service and pictures of our damaged dresser. Left Joseph ** a voice mail to call me.

9/12 - sent the claim form to Joseph ** along with a letter detailing our experience, PODS lack of customer service and pictures of our damaged dresser. Left Joseph ** a voice mail to call me.

9/19 - sent the claim form to Joseph ** along with a letter detailing our experience, PODS lack of customer service and pictures of our damaged dresser. Left Joseph ** a voice mail to call me.

9/24 - sent the claim form to Joseph ** along with a letter detailing our experience, PODS lack of customer service and pictures of our damaged dresser. I called the 800 number to PODS and got through to an agent after being on hold for over 5 minutes. I explained my situation that I have left several voice mails, sent several emails and still have not received a call back from Joseph **. I asked to speak with his boss. I got transferred to another person on Joseph's team - Kyle. Kyle was pleasant on the phone, sounded concerned about my situation and said someone would call me back by 5:30 p.m. Eastern time that day. I did not receive a call.

9/25 - I did not receive a call.

9/26 - I left Kyle a voice mail stating I had not received a call from anyone. I left Joseph ** another voice mail and sent another email regarding our claim, pictures of our damaged dresser and our TERRIBLE CUSTOMER SERVICE EXPERIENCE with their company.

9/26- I have to tell you that this has been the most frustrating customer service experience I have ever had. I have never written a complaint letter until now. While most of the people I have spoken with have been polite, (with the exception of one person) no one I have spoken with has any authority to make this right. And the amount of time I spent on hold was ridiculous.

We were moving across the country from Minneapolis to Jacksonville in a very short time frame and that is stressful enough without having to spend hours on the phone and getting absolutely no resolution. Having been in the customer service industry for most of my career, I understand that things happen, but it is how you handle the issue and try to make it right. Every email that has been sent to me from PODS has this sentence at the bottom: We look forward to providing you the best moving and storage experience ever! I also told a few of the agents I spoke with that I had a customer service survey sent to me and that I was not going to fill it out favorably if I didn't get any resolution. This did not seem to matter.

60 days later, I called Pods customer service and inquired about the monthly payment. It appears that they automatically charge you for insurance unless you request not to be charged. July 2014, I called PODs and inquired about the insurance. I asked the agent to discontinue the insurance. She agreed. 30 days later, I noticed the charge had not been eliminated. So I called again. The agent admitted the mistake after reviewing notes in the system. She canceled the insurance charge but did not backdate any credits.

Sept 2014, I called PODs to schedule delivery to my Sacramento, CA address. On Sept 13, 2014 PODS withdrew $2189.00 from my back account. The original quote was $2089.00. I called the agent to ask why it was 100.00 more than the quote I received on 9/12/2014. She didn't know why I was charged more, but she said that she would submit a request for credit to their billing department.

Now this is when things get really bad.... On 9/12/14 the agent told me that she would email the required gypsy moth form to my email address.. This form is required to be submitted to their office before items can be transported to the state of California. The agent followed up with an email, which included the required form. They mandated that the form be received by 4 pm EST on 9/12/2014 so the Pod would go out on the 9/15/2014 shipment.... I received the form 9am PST. The form was faxed on 9/12/2014 to 727-532-2631. (The agents name was)

Later that day (9/12/2014), I called PODs at 1-800-776-7637 to confirm they had received the shipment. The customer service agent confirmed that it was received. On 9/24/2014 I called PODs to confirm the date/time my items would arrive at my home in California. The agent informed me that the Pod was never sent. They claimed they never received the form. So I asked for a 300 credit to cover for the time I held for movers on 9.25. They declined because they said they never got the form.

I went through a few channels until I got to billing and they basically told me they were not going to credit my account the 300.00 and they were not going to credit my account the 100.00 I was overcharged on 9/13/2014. On 9/25/2014 PODS actually withdrew another 300.00 out of my bank account to pay for storage cost. I also inquired about the additional charge when I spoke to their billing department. But the billing lady pretty much said no to everything and despite my request to go back and listen to the calls with the agents. They say they record all calls and since I have the proof of fax on 9/12/2014 and the name of the agent who confirmed that they had the form, this should be pretty straightforward.

At the end of the day I was overcharged by 400 dollars and this does not include the insurance charge. I highly advise not to do business with this company. Customer service and honestly is not a priority for them. Pods did not inform on the 9/15 call that they did not have the POD shipped out. I only discovered that it was not sent on 9/25. They claimed they left several voicemails. They did not. And if that were the case they would have alerted me to the missing form on 9/15. I spoke with two different agents. On 9/26/ 2014 I requested that they go back to the 9/12/2014 recorded call and confirm whether or not Kristina had told me that if the POD was shipped, I would not incur an additional monthly fee. They declined, despite the fact that all their calls are recorded.

My issue with PODS is that they knew or should have known that delivery of my POD would be improbable. Had I known I would have just planned to pick up my stuff at their facility. The other issue I have with PODS was their HORRIBLE customer service. After bringing up the issue about the delivery a PODS employee listened to tapes of my initial conversations. She made me feel like it was my fault and they did nothing wrong. All I was looking for was compensation for the last minute U-Haul rental, the loss of money for the day laborers and the two days without my stuff. The woman was extremely unhelpful and just kept saying the same thing. She was obviously more frustrated with me than I was with her. I will never use PODS again. If you do chose PODS just plan to load and unload your stuff at their facility, it will save you a lot of headache.

While I was able to get the POD picked up on a date before I left the state the delivery of the POD took 15 days (originally told 17, but again stayed on the phone forever to get down that low) instead of the 9 days promised at the time of purchase. Then when the POD went into storage the storage fee was almost $100 more than we were told originally. When I called to find out why I got another slew of rude unhelpful customer service reps. I finally got to talk to someone that was to arrange for a rep. to listen to call from when the transaction was made and I had hope that things would finally be settled. Boy was I wrong. The rep. that supposedly listened to the call was just as rude and unhelpful as the rest.

I swear they must train their customer service people to just keep repeating the same things over and over again whether they are valid to your question or not just to drive you nuts so you will give up. I wish we had read some of these other reviews before we had the POD delivered in the first place. The reviews on their site are all pretty good nothing like our experience. I am in the process of trying to find a nearby storage facility to transfer my belongings to because I just can't do this anymore - I would be paying less at this point for a storage unit anyway.

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I was told to wait and call for later dates so I payed on my debit card and went about my businesses. So I call the 22 of August to see what's open, they say nothing till Sept 2 OK....well not an OK. They drafted my father's bank for $195.00 on August 18 subsequently over drawing his account and they are dragging their feet about fixing the issue of overcharging us and charging the wrong card. So basically we are getting screwed. The company says they support VETERANS but they have screwed both me and my father over charging us 600 dollars in all....

I now have lost 2 days and finally informed the supervisor that I spoke with that I would just put towels down. I was very agitated with this company and their customer service leaves a lot to be desired. Before our phone conversation ended, she reminded me that they need a 1 week notice to pick up their pod. What about my inconvenience? They could care less. Will never use or recommend them again, not a good experience. Their local home office or where you can contact the president is in Clearwater, Fl. According to the supervisor the President's name is John Koch, 5585 Rio Vista Dr, Clearwater, FL33760. Send your comments to Mr. Koch.

This company is awful! They have taken advantage of a retired couple who did not have much to give him. Paid packers to pack our stuff. They have made my husband (76) sleep on the floor for a week and 3 days as of now while they reviewed phone calls where they heard the original order never required a zip code from me.

I received a call from Greg the local GM on Saturday, saying he will not honor the order unless I get a letter from Hypac that POD is authorized to be there. Common sense will tell you that if Hypac asked for a letter confirming that you will removed your container before the end of business day that they are allowing you to be there. Businesses do not have time to waste to ask for the letter, and then wait until you show up, and say no. This is also Hypac position, and they view the requesting of a letter stating the obvious is a waste of time, and just creating more work for everybody. It appears that the local GM is taking the past incident personally since he was involved in it. This is very childish, and unprofessional. It has been very frustrating, and just a waste of time. I will never use POD again.

Cons

1)You have to call and schedule every leg of the move when going cross country. This means scheduling the following: drop off empty, pick up full, leave warehouse, drop off full, pick up empty. This can make the process longer than you think it will be. We were told our POD would arrive on the 26th. But that was arrival to the Utah warehouse. We had to wait a day to get it actually delivered to our new house.

2) Our contents shifted...a LOT. The pod stays level while loading and unloading, so we think the shifting came from the drive. Our pod was packed tight and there wasn't a lot of wiggle room, but a couple of boxes got smashed. Some furniture for banged up, and two cheap boom cases broke (they were pretty banged up to begin with and we paid 10 bucks for them so not too upset about those).

Pros

1) Customer Service - I never waited for more than 3 minutes to talk to someone. Between getting a quote and booking the move, calling in to pay in full and scheduling drop off I called them 4 times. They were always able to answer my question and get things taken care of. I also used the chat function to schedule our pick up and that was also easy and quick.

2) POD drop off and pick up - When the empty pod was dropped off and the full pod was dropped off on the other end. We received a phone call and email the night before giving us a window of when they would be there. The next day the driver called saying he was on his way, and confirmed how and where we wanted the pod placed. We didn't have to be there for any of the drop off and pick ups which was very nice.

My final advise would be to wrap all furniture in blankets, and secure you stuff with those tow/ratchet straps. Schedule all of your dates when you book your move initially. Again this was so much better than anything else we have done or looked at in terms of convenience and price.

07/14/2014 Delivery to **, a 16 foot container, with container door facing rear of delivery truck $445.16

They have quite a racket going holding your belongings hostage until you pay whatever they finally decide. They charged me $43.00 per mile to deliver 4 PODS. I would have been better off with a conventional mover and not had to load and unload. BE very careful of using this organization. Once they have your goods, they will charge exorbitant fees for you to get it back. I won't use again.

Now, I cannot say I'm happy at this point because it should never have come to this to begin with, but because of their willingness to make things right, I'm updating this as resolved. I will write another review later if the signed release does not result in the credit they offered on the phone today.

Original Review: July 22, 2014

We had a very negative experience with PODS, stayed anyway after sort of resolving the problem, and then we continue to have problems. We did so thinking that every once in a while there are mistakes, but that is not the case with PODS. They continue to make mistakes and we are soon to be ex-customers. For some reason, I am even compelled to want to start a group to somehow ensure others are informed, that they need to be informed before deciding to move with them. But I'll leave that for someone else with the time and inclination. I am, however, going to write this review in hopes it will help inform someone else.

We moved from California to Washington DC. During the initial phone call, I double checked the payment schedule twice with the representative (even recorded our conversation) with the dates and amounts to be sure I anticipated the debits from my checking account. The POD was set to be dropped off in May 2014. 5 days prior we were supposed to have an amount debited from our account, which PODS took it upon themselves to debit an extra $100.00. After reviewing my recording of the initial phone call, I noticed I had written down the amount they advised which did not include this extra $100, which was for insurance for the move.

When I returned home, I discovered the POD would not fit 3-4 modestly furnished rooms, and ended up having to purchase a small trailer to fit the remainder of my belongings and drive it back across country. I spoke with Lyle **, their customer service representative who realized we were members of a bank they do business with all the time and said that I should have had a "substantial discount" to begin with, which would have resulted in approximately $500 in savings (10-15%). I figured that would cover some of the extra expenses and I could sell the purchased trailer at a later time and it would be near a wash.

After the move, my substantial discount amounted to $50.00. I decided not to take no for an answer and after nearly two dozen emails, 5 phone calls of over an hour long, and nearly 4 weeks time, I received a discount which was removing the 1 month storage fee (caused by the dispute, not because I wanted to store with them), and the final destination charge of $46.08 as well as another charge that suddenly appeared of around $50.00. So my substantial discount for a move that cost nearly $5000 was $300 (approx.).

We decided that we wanted to store with them since the facility was so close, so I figured, even though it took some time, I did get a month of storage for free, so I'd stay with them. After paying my first month's storage, PODS then double debited our account for the first payment. Their online payment website is useless, and it will now take over a week to get this resolved even though I was on the phone with them the day the payment was double debited from the account and they provided our bank with a reversal of the pending charge. They went ahead and debited it anyway. I called their customer service who said they processed a refund but could not give an authorization charge approval code even directly to our bank. So I sit, waiting for my funds to be available again.

I would never use PODS again and am planning a day off from work just to get my belongings out of the POD and into a normal storage unit. I would not recommend a transit service with them, but their storage container shipping is very convenient. I would not recommend using their online payment system either, but rather use a check or your online banking system to pay them. I would recommend recording your phone calls with them, documenting dates, times, etcetera and doing it through email if you have problems. Also double check the facility fees for your destination/storage location before deciding to store with them.

I think their customer service representatives could do a better job at collecting the right information and recommending solutions that would actually make people's moves easier. They fail in that regards in my opinion. I could have had a moving company move our belongings rather than down sizing and moving with PODS for what I thought would be convenience.

They could not deliver for months (while they charge a hefty storage fee) and you have no recourse. The contract has no protections for the customer but only for PODS. I finally got a competitor and was treated with respect, given an agent's private number and they actually call back if needed. PODS has been very successful but like many companies that expand too fast and too much they are failing.

Wrote bad review on Facebook and BBS, had a lady call me - I am not able to get personal call while working, husband called- no answer for Dorothy, ever, never returned messages but called every time I wrote something negative on Facebook, BBS was a waste by the way, she told them that she tried calling and we didn't call back - liar. This is my second time dealing with them, tried to cheat us last time telling us we owed more than their own written quote, took money out of my account, had to fight for that. If this helps one person either find someone else to use and loses them one customer at a time or at the very least give someone a warning on what they are about to experience my work here is done.

Now neither him or the other district manager Alex will even return a call or discuss the matter. If my husband did business this way he would be out of business. When we call customer service they say Mr. ** is handling and he will return our call. No one ever returns calls. I am not sure where their insurance company is located but even Timbuktu has good phones and internet these days - 4 months, REALLY. DON'T USE PODS - PUT THEM OUT OF BUSINESS WHERE THEY SHOULD BE...CUSTOMER SERVICE WHAT?? **. They think they will make us quit but we won't, it is now a hobby to destroy and annoy them. We are actually nice people and just want the company to do the right thing.

We asked the delivery man for it and he said that he wasn't told that he needed one. He left and we called PODs. They said that it was their mistake and we were to not unload anything because the driver had to come back and get the POD. Well we had already taken off the day from work and had to take off the next day too since the POD didn't come back with the ticket until 8pm. We had given up on asking friends for help because the last 2 times we planned to have help moving we had to cancel due to the delivery date changing so much. So after unpacking they came to get the POD and we told the driver that we still need the empty weight ticket for reimbursement. He said that he to take it back to be weighed. The driver apparently had the ticket in his truck all weekend but wasn't able to get it to us so he said that he would take it to the office to have it mailed. Ok, no problem.

We waited a week for it to come. The following Monday I called PODs and they spoke to the office and they said that they would mail it. Again, we waited a week. That following Monday I called again and they said that they would mail it. We waited another week and again nothing. Well it's another Monday and as I type I've been on hold with PODs for 23 minutes. Really, PODs??? It's an empty weight ticket!!! Any chance for redeeming yourself is far from destroyed. Worst experience that I've even had with any company. I don't know how they are still in business. I understand that mistakes happen, but had they made any attempt along the way to make it right, I wouldn't have the need to blast them.

I am in complete shock that a company can do damage and just not respond. You cannot contact an actual POD employee. They use a call center as a gatekeeper and you will be completely ignored. My only alternative is to file a complaint with the Better Business Bureau and small claims court. Do not have any dealings with this company. It doesn't matter how much you wrap and care for your things. My stuff was damaged and after seeing them drop this massive, rocking, teetering container...I know why. Do whatever you need to do to rent a regular storage unit. Unless you don't care about the things you put in it.

These delays and abysmal service cost us hundreds of dollars and more aggravation than we ever expected. By accepting our order when the company knew that it couldn't fulfill it, and then repeatedly lying to us about when the PODS will be delivered (if at all), the company engaged in deceptive trade practices.

When Spring arrived, I called PODS to get a "warm weather" quote. It has gone from $1800 to $2500!!! When I explained what the other rep told me about the weather, the current rep I was speaking to did not seem to have a reaction or care. The other thing I mentioned was that I had been paying over $100/mo for my POD to be stored in Kentucky. I asked if they had a customer loyalty program or some kind of discount - since I had been a customer for months. They promptly said NO! I feel like my whole life is being held ransom by this company. I cannot afford to have my POD shipped to me and what a hassle it will be to unload and load it into something new - only to store a portion of it again in Madison. I am so upset with how I have been treated. This company simply does NOT care about their customers!

I agreed to keep my two pod in storage for 3 months and thus I was forgiven of any original set up and/or fees to get the pod in my driveway. I have fulfilled the 3 months obligation and just called PODS to schedule my property be delivered to my home, 88 miles south and the customer service man gave me a quote of $2,100. He said because of a "franchise" obligation that PODS has with someone in Sarasota County - Fort Myers that my Tampa POD can't be delivered the normal way to my house. He said they want to put it on a freighter and send it to the PODS center in my new local town. Then the local PODS franchise will truck my property to my house.

Well I tried to talk to the customer care person and asked him if PODS would just relocate my POD from the Tampa facility to the POD facility in my local town (Englewood FLORIDA) so I could easily access my property and work to move my furniture in to my home. Nothing. I can either pay $2,100 to have the two containers brought 88 miles down the highway or what? Nothing? Meanwhile I am paying $270 a month for property I can't access. Help, please deliver my PODS to my town and let me get my furniture. It doesn't cost $2,100 to drive a truck 88 miles.

I called them again 6/18/14. I was then told that since I was moving one county over (not state) a new franchise in Los Angeles. I was told it may take 2 weeks to complete the transfer of the account and move the POD to my new home. He also confirmed the rep the day before received all this information but did not finalize it, so the transfer of the account had not started. I spoke with a supervisor who said they could not do anything to speed up the process and since it was Los Angeles, it takes even longer. He suggested I call a 3rd time tomorrow to talk to someone, but said it may not help. If it takes them 2 weeks to complete the account transfer, I will have to pay an entire extra month $171 when I don't need it.

Now, I know there is a POD storage franchise in Anaheim which is Orange County, why is my account going to Los Angeles? What ever the reason, this has ruined our entire set up for moving. I am 6 months pregnant and this has created much more stress and inconvenience than I expected. Because the container has all of our major appliances, mattresses, and large furniture, I have to have it at the new house asap, not in a few weeks. I decided to hire some people to come out, empty the POD, rent a Uhaul truck, load it, and then take it to our new house.

This has been a horrible, stressful, inconvenient, and frustrating experience. I hope they make it more clear to others that if you decide to move your 'Portable On Demand' storage unit, it may not be able to happen on demand. If it takes this much work for moving one county over, I can't imagine any other type of move.

Our packers required tie-downs on the interior walls, so I called a PODS customer service agent who told me their 16' units, indeed, did have tie-downs every 4'. When the POD arrived it didn't look anything like the unit pictured in their video. Instead of the metal "skin" as advertised, it was constructed entirely of molded plastic with metal framework. It actually looked more like a GIANT PORT-A-POTTY! There were no plywood-lined walls inside and, worst of all, NO TIE-DOWNS! The unit did have a plywood floor. However, it was soaked at both ends where water had seeped through unsealed openings. When I looked up at what was basically a lid on top of the unit, I could see gaps all the way around where sealant strips had come loose, allowing water, dust and pests uncontrolled entry into the unit.

We told the driver immediately that the unit was not acceptable but he left it to be picked up later. We asked for a total refund but were only refunded the cost of transport and storage. My client ended up having to pay over $500 for having a faulty product which she could not and did not use.

PODS products and services are vastly over-priced for what you get (or in our case what you don't get!). They might be suitable if you need to store some unimportant stuff on your property for a few days while you remodel the house or a one-day move. But in the long run, they are expensive, undependable and lightweight. To get any kind of stability at all, the unit has to be fully packed with furniture and belongings.

We got much better results by renting a Penske box truck and using reliable packers and drivers to transport her property to a self-storage unit in her new hometown. The cost was SIGNIFICANTLY LESS and everything arrived safely without damage. If you value your belongings, think twice before renting a PODS unit!

Once I arrived, I asked the driver I followed if the PODS are usually stored inside or outside.... He reluctantly told me they are supposed to be inside but sometimes they are left out when there is no more room inside. I then asked how often does this happen? He said almost always. He also asked me not to reveal his name as he could be fired for telling me the truth. CAN YOU BELIEVE THIS????? I assured him I will not reveal to anyone who he is... This is not at all his fault. I asked for his manager's name which he then gave me and a local number which he did not have. He only had the toll free number that I already had.

These people are nothing more than crooks. I used PODS years ago in Richardson and I remember my experience then was 100 times better than the most recent. At this point I have refused to discuss further with PODS about my damaged items. I am, however; in the process of filing suit through my attorney for the many fraudulent violations PODS has committed with regards to what I paid for and what I received as well as my damaged items. The warehouses are NOT heated nor do they have a/c as needed for climate control. PODS containers are inferior and outdated. There is no guarantee where your belongings will be stored or the condition of your belongings when you get them back. BUYER BEWARE!!!!!

Practically begging him to please wait 10 min... He rudely and impatiently stated he couldn't wait and left with her stuff. We repeatedly called to ask for help and were told they would send an email out but couldn't guarantee anything. The last time, I called an arrogant rude CS person informed me that I had a 20.00 balance and she couldn't help me until that was paid. This is after my acct had been charged numerous times and they had my card on file to automatically draft. Will never use again and advise consumers to look elsewhere for quality moving needs... You will not find it here if your move is complicated and extensive. Believe all of the negative reviews... They are exactly what I experienced!!!!!

I requested they notate the urgency that my car was blocked in and told they could only follow the procedures given. In addition, when we opened the POD, it appeared to have been jostled as everything had shifted greatly and totes were cracked, broken and furniture all fallen over. I have yet to get a call - three days later from ANYONE at PODS apologizing for their error and my costs, and utter irresponsibility of leaving me without a vehicle for my family for 4 days... AWFUL, AWFUL CUSTOMER SERVICE...

It is horribly expensive, and the most insulting part is that on top of a $200+ monthly rental fee for the container (and a whole lot of extra charges that made no sense), they want to charge me $50 a month to protect a mere $10k worth of my belongings. Renter's insurance costs only a few hundred dollars a year and will cover the entire contents of my home. These people are completely clueless to believe that my entire household is worth a measly $10k and then to charge such an incredible premium for that lousy coverage. Anyway, disaster averted, as I immediately went online to read consumer reviews of PODS. Based on what I have read here, I will not use PODS for my move nor will I ever consider them in the future. Sorry for all of your grief, but thanks for taking the time to post your woes and saving the rest of us from having to experience the same.

When I contacted PODS the guy came two days after Christmas, when I was not home and walked around the unit. He couldn't get inside to see what I spoke about and determined he couldn't see any damage from the outside. But when the guy came to pickup the unit he couldn't believe the damage on the inside. There was shredded paper, styrofoam, clothing and rugs everywhere. He told me he was not going to clean the unit and let them see the damage still inside. He took pictures and had me send him the pictures I took. That was January 13, 2014, and I haven't heard a word since. When I call I am told they are still investigating my complaint. Anyone who has seen the inside of this unit can tell one or two mice couldn't not have done this much damage. I paid $160/month to have my belongings damaged beyond repair without a word from PODS. I called 855-673-7637 again today to inquire about my claim and was disconnected from the person I spoke to for the last 30 minutes.

I referred 2 friends that also rented same size pod within the same month. The fee was $207.00, why mine was 5 dollars more? I have no clue and to pay $250 per month. I never would have rented their pod. I contacted PODS, they agree there was no 12-month lease agreement but stated they gave me a discounted rate? What? If so why are my friends paying $207.00 and they don't know how I got a discount so I owe? What? Wait a minute, I have lease agreement no discount attached. I made 9 months of payments with invoices, no discount attached. I call for pick up, no balance or hint of breaking any discount agreement and you think you're going to just steal $363.01 from my bank account without even being invoices prior? Or mentioned of such.

My friends are afraid they're going to do same thing to them. I don't care where they're located, I'm taking Them To small claims court. Let them bear the cost of an attorney for a day. I will attend And represent myself. This is theft by deception. I will never ever refer this company to anyone and I won't stop with litigation or writing reviews and submitting my complaints to consumer protection agencies. I was forced to change my card number in fear they would have charged for a snow removal fee or whatever the heck they can think of to hit my card. If it wasn't for technology today I wouldn't have learn of the charge until my statement arrived. It also would have made my account negative to pay my mortgage. Take it from me. In my opinion they are thieves and completely dishonest.

I called Mayflower Storage who were very courteous, polite and accommodating. They gave the church a nice discount, said get the tax number asap no worries, and will have it there tomorrow. People, don't use PODS, they are arrogant ** who really don't need your business. Support someone who wants it and makes the experience a nice one.

They selected Jan 3 AT THEIR CONVENIENCE and premised there would no extra rental charges. Jan 2 they made an unauthorized charge to our card of $250 which included $47 for insurance for an empty container. They never showed up on January 3rd and upon calling, they said there was NO RECORD of a pickup scheduled for Jan 3rd. The pickup was rescheduled for Jan 10 and a 'case' opened where THEY review THEIR OWN phone tapes which are proprietary and they refuse to share them, to determine it the customer is at fault or 'deserves' a refund.

They tape all calls to headquarters in FL, but not to branches, like Dallas, where we were calling. Yet their eventual (it takes them 72 business HOURS to do a review) refusal to refund the fraudulent charge was based solely on their inability to find a recorded call of us making a scheduled pickup for Jan 3rd as well as a recorded call of PODS saying there would be no additional rent.

After fraudulently charging your credit card for services that you did not contract for nor add, they then demand that you pay for the final pickup or they will NOT remove the empty pod from your property. Monthly rentals, of course will be charged for the time the pod sits there. This extortion tactic is also very common among the reviews.

We are not stopping at giving bad reviews and making a formal complaint to the West Florida BBB. This company is completely out of control and commits organized and intentional credit card fraud on a mass scale and then sets themselves up as sole judge, jury and executioner in determining if THEY had the right to do so.

I was not concerned with that, just needed POD picked up. Was told he emailed his supervisor and the accounting dept and I would receive a call. I was so busy did not notice for a few days when again I was told POD still there. Went online again to resolve the pickup. Could not, so emailed customer service regarding the issue, even informed them I was being charged per day that it sat there by homeowner. Nothing still, so called again, explained story again. Was told glitch. Rep emailed supervisor and gave me a woman's name and number to call. Tried calling, could not get a hold of woman. Left voice mail explaining situation urgent, please call. Nothing.

So on Friday was told POD was broken into. Called immediately to hear still problem with accounting. I lost it. Then claimed I did not care what I was billed. NEED POD PICKED UP NOW. Was told nothing they could do till Monday. Was going to email supervisor and fixed the accounting glitch. Since then, have called everyday to speak to someone about who was responsible. I have insurance on container but they could not move the POD to their facility during the prior two weeks of calling? What kind of Customer Service is this? Still unresolved, lost over $10,000. Have police report. Officers say they are responsible.

On Pods recommendation we hired Moving Staffers Albertsons movers to pack pod at the cost of $1,400. Their compensation for damage to furniture of deep gouges was a small % of what they determine the weight of each piece. So I paid $1700 to repair fine wood furniture and Albertsons reimbursed me $144.90. They also won't take any claims after 90 days (from the day it was packed, which means if your pod is in storage 90 days or longer, you have no recourse).

I notified pods the day after we unpacked. They told us to contact Moving Staffers Albertsons Movers. After a couple of months Albertsons sends check for $144.90 reimbursement on $1,700 repair bill. When I called Pods damage department, only then do they send me their claim form through Unirisc insurance. Only to be told that it was over their time limit! And they do not cover damage to contents if there was no damage to the pod.

In short, Pods twist and shift naturally every time it is moved. It is stored in extreme heat and cold depending on local. Damage is a guarantee. And they will not accept responsibility. A well meaning and decent company would explain this to their customers beforehand. This is respectful good customer service. Pods is all about the sales $$$ only. Salesmanship designed to getting your commitment up front. Not my problem afterwards.

I decided to not to store them at their facilities and store them at a family member's property. So I called 9/11/13 and talked to Mario to explain the changes to the quote I had gotten from Todd a few days earlier to now be renting two large PODS for one month and there would be four times the PODS would be moved during my rental. Mario didn't seem to have all his ducks in a row so, he transferred me to Vinita. So I once again explained my needs to her and she set up my account and quoted $612.68. I accepted and the next day, two PODS were delivered to the house I was moving from. So, I loaded all possessions into both PODS and scheduled them to be picked up and delivered at my family's property with Ron at the PODS customer service center. And the transaction went as planned (I was charged an additional $15.00 due to one POD would have to set in the grass. No big deal.).

I decided to go online and check my account to see how much I had been charged. And I find that now my total is $644.00. I didn't sweat over this. So now I call 10/7/13 and talked to James to schedule moving the PODS to my new home. He does so and explains to me that I would be charged $77.40 for each POD for each move. Well, so now I'm getting frustrated and I let James know that I don't believe I should be charged any more because I was led to believe the grand total for everything with the parking the POD on the grass was now $644.00 and no more. He tells me that isn't true and I would be charged the $77.40 for each POD upon this transaction. So now I'm just pissed off and let him know about it. I explained that if I had been told from the beginning the grand total would be $953.60, I would have found an alternate way to my moving.

After I had calmed down, I tell James it wasn't his fault because he didn't set up the account. I draw to explain that the company (PODS) seems to me to be dishonest in its pricing because it seems to change every time. That PODS doesn't have anywhere that I could find on their website a place to see what exactly has been outlined and agreed between the renter and PODS. All that you find is how much your account has been charged. So like a fish on a hook (because all my possessions lie within their PODS), I tell James that I'll just grab my ankles on this because I just want this nightmare to be over with. He schedules the PODS for delivery to my new home (10/9/13) and schedules pick up and return to their facilities (10/14/13) to complete this nightmare. I will never use this company EVER again and will tell ANYONE about how crappy my experience was.

The POD arrived no problem. The problem came in when I received a call from PODS telling me that I had to pay an additional $150.00 to have my POD moved from one location to the other. I was stunned. Nowhere on the website did I ever see an added fee, but I should have known better simply because of the price. I also have to pay an additional $56.00 to have the driver pick up the POD when it's empty!! I mean come on! The POD belongs to the company, not to me. Why should I pay them to come and get it???

I requested that the POD be picked up (full) in the morning and I just now received an automated call that it will be picked up in the late afternoon. This is really bad for me because I only have someone to help me load and unload heavy items in the morning. Now I'm stuck trying to figure out how I'm going to unload this POD. I have never used PODS before and I will never use them again. I do not recommend anyone to use this company unless you are going to store something and then I wouldn't do it. I would use a mini storage or something. PODS is too expensive especially for someone like myself who is on a fixed income. Ridiculous.

We waited another hour and still no call. By this time, we were pretty furious. We had been waiting in our car for a good 5-6 hours and no one could give us any answers. We called back again and they assured us the branch manager would get to the bottom of the situation and call us back within 30 minutes. About 40 minutes later, we finally got a phone call from the branch manager. He said he was not in the office today and still unsure with what happened or where the driver was but he would look into it and call us back. Around 12:30pm, we received a call from the driver telling us we were supposed to be the first drop off of the day but someone switched it and put three people in front of us without communicating the time change to us. He said he will be there in about three hours because he was dropping off in LA.

He finally got to our apartment around 4pm, 7 hours AFTER the time slot. We called PODs to explain the inconvenience and get the delivery charge taken off and a discount on the storage fee for this month and they refused. It would have made the whole situation at least a little better if they would have offered us something for all the unneeded stress and problems we went through, but they were not apologetic at all! This was the worst moving experience ever and I will never use or recommend PODS to any of my family or friends! Save yourself time, money and the stress and use something else!

The customer service agent was extremely rude and said if we wanted our belongings we needed to pay or they would auction our stuff off. After many phone calls and numerous people, we finally got a lady who agreed to have one POD delivered as that was all we had paid for and were informed that they would review our case and if it came back we were quoted incorrectly, we would not need to pay anything else. Well after the review it was found we were quoted incorrectly, they record conversations, but after a month we are still waiting for a resolution and our belongings. I feel they are holding our stuff hostage until they get the money they incorrectly quoted us. This has been a major nightmare and I will definitely never use this company again!

I spoke to 3 supervisors, Courtney, Brianna, and Jason, all which were rude, hung up on me, told me that they had no idea where our pod was and had no way of contacting their drivers or logistics department to tell me where our pod was. All they could say was that it left the warehouse where we had been storing our pod. I was forced to call their corporate office and speak to a gentleman named Kyle who was no more helpful than the rest. He also told me they didn't know where our pod was or when it would arrive.

This was the most inconvenient service I have ever used. Not only have they still not delivered our pod, they charged our credit cards for the service and charged additional fees which I was never aware of. I will be taking any and every act in against this company for their negligence. I would never recommend this company to anyone. There are plenty of companies that will offer the same service that they can deliver on, unlike PODS.

Seeing charges for the month of September which I am no longer contracted with pods, I called for an explanation and refund of my money. The customer representative who identified herself as Jessica, insisted I had to be charged regardless for September as the new cycle begins at the end of August, even though they picked up their empty container on the 19th of August which I had already paid for. She boldly reiterated I should not bother calling back as I will not be getting any penny of my money back no matter what avenue I tried.

PODS is a very fraudulent and sleazy company after your credit card so they can use any excuse to rack up charges to any limit their criminal minds desire. I implore members of the public to stay away from this rogue company and DO NOT DO ANY BUSINESS WITH THEM. Stick with the traditional U-haul which has been tried and tested for decades and we are all satisfied with their honorable services. Besides paying all that money for a little container box every month is not exactly the best deal in town.

The drop-off driver for PODS entered my garage and took two dozen new moving blankets (packaged with shipping labels) purchased from PODS and delivered by UPS. The driver took my husband's leather moving gloves and new in package rope. PODS had the driver contact me. This driver admitted taking these items because he thought PODS owned them. He never asked and failed to return these as promised before the movers came back again. PODS then said there was no record of this blanket purchase. Once customer service was sent UPS tracking numbers and credit card receipts by email, they stopped contact. Blankets alone cost about $300.

I left customer service a voice mail about filing a police report against their driver. Drivers are contractors for PODS. In response, I received four harassing voice mails from the driver's supervisor who later accompanied this driver back to our home when the last unit was picked up. I felt threatened. I filed a police report for stolen items and harassment and received police case numbers. I was unable to spend four days of my husband's hospitalization at his side due to one unresolved issue after another associated with PODS.

I was unable to eat or sleep for several weeks after this trauma. I still get nauseous over it. I never received a refund for stolen blankets, stolen leather gloves and stolen rope. I have been unwell since our move and have not pursued this issue - yet. I think this is what PODS counts on; that moving is so difficult it takes enormous effort to follow up.

After several weeks and many conversations later about how mold impacts a home and our health (which I am absolutely sure they know), they agreed to send an inspector from SoCal claims who himself said he had a only a year or so experience in this, the inspector did no mold tests or any tests. He just walked into the POD and said this place does not smell musty and dismissed it as he didn't think it was mold. He did say in his report that he recommends an environmentalist do a mold test to test the green stuff on the boxes. Just on the basis on this inexperienced inspector's smell test PODS decided to close the claim without a proper mold test. When I asked them for the actual report from the inspector for my peace of mind on how he determined that it wasn't mold they denied sending me the report saying it is proprietary information.

Evaluation of the POD that has my stuff that was stored with PODS and they refuse to give me the inspection report!!!! The recommendation by the inspector to send an environmentalist to test the green stuff was completely ignored. When I asked for the report they said they are still evaluating if they can give me the report and it’s been over a week. This whole process is in week 7 now and still no resolution. When I opened the claim with PODS I was told by PODS that would make take care of the charges since the claim investigation could take over 30 days or more. I have repeatedly emailed the person from PODS to address the charges from PODS on my credit card during this claim investigation and after 5 plus emails I have still not received any email back from PODS even acknowledging my emails let alone keeping their word on not charging me during this period.

Now my neighborhood is complaining about this big POD in my really small driveway since the houses are close together where we live it is obstructing the full view of the street for safe driving for the folks in the neighborhood. And still no response from PODS about how they determined it wasn't mold and no response on the monthly charges from POD while they conduct the investigation extremely slowly.

As a side note my stuff in the POD is probably worth around 25k and the max coverage reimbursement I am covered for is 10k. But my bigger concern is not so much the furniture and carpets but my child’s toys and books and photographs of sentimental value and the huge health concern if it in fact is mold. I would say NEVER EVER USE PODS for your moving and storage needs. Very poor customer service, very slow response in case of an issue and they do not care if your health, property or well-being gets effected by mold due to their faulty storage container or facility. Week 7 and the saga continues...... Angry, disgusted and frustrated!!!!!!

Bewildered, I called the company. I talked to 7 people in 2 days for 3hrs of talk and wait time. Everyone recited to me that it was "driver's discretion" on where to put the POD. It was in the worst possible location and probably the laziest placement the driver could have chosen. In short I can't keep the container where it is and they won't move it. They are charging me $350 in total to come pick it up and it have never been used.

The last person I contacted said they tried to get hold of their managers but it was 4pm and they probably went home. No promise of a return phone call. The customer service in this organization is absolutely horrendous. I wish I could give it less than one star as I am more than just "Angry" at this company. I got the feel of a company that got too big for its britches and no longer knows how to serve its customers. It felt like calling a government agency.

Upon calling PODS, they said that they could not pick it up, due to car in the way. DUH. That is the reason for the no parking sign. PODS should have notified police to tow the car. That is the total reason for the permitting process in Pittsburgh. Now, the no parking signs have expired. PODS tells me it will be a week before they can return, and everything is just a disaster. No one will take responsibility for not notifying anyone of the issue and allowing it to linger. No way to contact local office, only a call center who cannot do anything at all. Refusal to give me the local office phone number. NO control over franchisee by POD official as all. No oversight. Terrible business plan that there is no one to make it happen. Just amazing.

Moving crews are impossible to get on such short notice so we had to rent a U-Haul, which we didn't want to do in the first place and why we went with PODS. My girlfriend spent at least an hour and a half on the phone with customer support just to get refunded the charges for dropping off the POD. You shouldn't have to fight so hard to get your money back for something THEY cancelled. They did say we would be reimbursed for some of the U-Haul expenses, but we have yet to see any of that. PODS sounded like such a great idea bit turned into a major disappointment and headache.

Where is my PODS? Don't know why not being delivered on Wed? The woman on the phone told me that ETA meant e.s.t.i.m.a.t.e.d. I was offended that she spoke very slowly, implying I was unable to comprehend the word estimated. I was rather rude in return and hung up, but called back and asked to speak to a supervisor. He couldn't tell me where my PODS was, but did tell me the container was days late leaving Florida. Why did they previously tell me that it had left Florida? Don't know. Where is it? Don't know. He told me that PODS subcontracts out transport of the containers. If I understood correctly, PODS just gives the container with all your possessions to someone they claim to have no way of contacting or have no way of tracking where it is.

I call it 1960's technology (we'll know where it's at when it gets there). He told me maybe it’s a Saturday delivery. Saturday comes and no PODS. On Monday, I got a call from a supervisor at PODS; delivery guy is at the gate and asked why I’m not answering my phone. The driver claims to have called me numerous times (funny, no calls show up on my phone log). I told the supervisor, "This is the only call from PODS I have received. Apparently, my phone is working fine, correct?" The driver isn't happy about having to place a container in the driveway (a 20 feet move for us - container to garage), but rather wants to put it across multiple parking spaces instead (100 feet move for us, easier unload for him). Finally got him to put the PODS in driveway.

Every step of the way with this company, we experienced being lied to, rude treatment, unexplained delays, and someone not wanting to do what they were supposed to. Run from this company and use someone else. PODS is all talk, but they don't back it up with good service.

The driver showed up at my house the next weekend, with his son, to try to fix them - but they said they could not. I was not sure why he tried to personally fix it. I thought PODS would send a professional. I called PODS today, to find out the status of this, and was told that the driver stated he told us that the driveway was not structurally sound in the area that we asked him to put it...which is not the case.

The PODS customer service rep was not nice about this, basically accusing me of lying about it and saying that there was nothing PODS was going to do. I asked her why PODS offered to pay for it if it wasn't their fault? She could not answer that. I also asked her about my bill. I was QUOTED $350 less than what was CHARGED, and my invoices show $350 less than what was CHARGED. She said there was nothing she could do about that either. She was not friendly about it either. I asked her if there was another number I could call, to talk to the local PODS people about this, or if she could provide me with the name of the original person that built my order and quoted me INCORRECTLY. She said she could provide neither. Plus, I had to wait on hold forever to even get through to talk to her. What a waste of my time.

I am very frustrated with the way PODS has handled my situation. I work all over the country. I will let anyone know that is interested in using PODS to think twice about it. I've attached a picture of what my driveway looks like after they tried to 'fix' it.

This morning, 7/1/2013, my wife noticed that we'd been charged for another month. I called PODS to ask for a refund because they'd obviously just made a little mistake. The woman on the phone told me that I was liable for an extra month because the pod wasn't returned on 6/29/2013. I asked her if they pick up on Saturdays and she said no. Then I said, "So I was charged for a month but really could not have kept the pod for a month." She said that, as long as I had it picked up on 6/29/2013, I would not have been responsible. So that's when I let her in on the secret about 6/29/2013 being a Saturday. She seemed surprised but still hadn't put the whole thing together (not that bright).

So again I said, "So I was charged for a month but really could not have kept the pod for a month." I smelled her brain cooking through the phone at this point as she finally realized and admitted that yes, since they don't pickup on 6/29/2013, I could not possibly have had the pod for a full month without being charged for two. Still though, it made no difference to her. Logic and reasoning have no place in the PODS call center. I ended that call and called back only to be told that my call would have to be reviewed before any decisions could be made. I asked to speak with someone who could provide me with an answer now. He said there was no one who could do that. So I hung up and called again. This time, the woman who answered called the "local manager" who she said will give me a call back.

I combed through the rental agreement, which I have a copy of, and found no mention of Saturdays or weekends. This leads me to believe that I should not actually be responsible for the extra month. If you rent something to someone for a month, you can't charge them for another month because you just don't feel like taking it back the day it's due. Needless to say, I'm furious right now and waiting for a call back.

I have now spent OVER 4 hours on the phone with these people, only to be told lie after lie, put on hold, oh we need to do a phone review, etc., etc. They have decided to refund less than half of my money so far, but I am not at all satisfied. This is my money and they had no right to it. It was their error that the container was not picked up, and I was told with absolute certainty that I would not be charged. I paid my debt to them and now they are screwing up my money, my time and my sanity. I will NEVER EVER use these morons again. I would advise that no one else use them either. I am planning on getting a lawyer. I don't care if it's only $200.00. It's called principle. I'm going to make them pay for all the time (that I don't have) I spent calling them relentlessly.

You should be out of business with this kind of customer service!!!

Afterwards, I was incorrectly billed which put my checking account into overdraft status. I then had to call the bank myself to get instructions on how PODS should proceed so that I wouldn't be charged overdraft fees for their error. After all of that, I found out that the 5-day grace period only applies if the unit is picked up within 5 days of your monthly billing date, not within 5 days of drop off like we were initially told. Therefore, we are now out another full month's worth of rental when we will only have the unit for a few days extra (PODS does not prorate for any reason). I will be sure to NEVER use PODS again and also let all my friends and family know how awful this experience has been.

PODS is a great business idea, but A BAD BUSINESS. I had been told they were not reliable, and I have now experienced it first hand. It was the worst moving experience I have ever had, and my husband and I have done 4 big moves. PODS is untrustworthy, unprofessional, and DO NOT CARE ABOUT YOUR BELONGINGS. Once our POD arrived (after getting a permit $$$ and having it dropped almost 4 blocks from our destination), many of our items were broken and damaged. Not only would I not recommend this to my friends, family and strangers, but I would highly discourage putting your belongings in the hands of this lousy company.

We had a confirmed time for them to put the pod outside so we could empty it, but when we got there the pod was locked inside and there was no one around. After waiting about 40 minutes and calling the national number, a driver from a different city arrived to deliver a pod and although he didn't know anything about our arrangements, he got our pod out of the building so we could unload it. We are still trying to get a return call from PODS and have contacted a local TV station helpline. We are contacting the Better Business Bureau, the Ohio Attorney General's office, Angie's List and anyone else we can think of. We have lost thousands of money. Not responding and hoping people they have wronged will just go away is part of their business plan. Don't walk away from these people, RUN!

Let me first say - The pods company was bought out by a different company. They are no longer owned by Pods on Demand. Second - Please read all the fine details when signing a lease agreement with them. If you make a verbal agreement with somebody in the office - for a payment, Balances, Owing money Agreement on a Partial Payment whatever - GET IT IN WRITING. These people cannot make any kind of agreement for partial payment, adjustment, AS PER THE CONTRACT THAT YOU SIGNED. IT WILL NOT HOLD WATER IN COURT. Then in your lease agreement that you signed with them, there is a clause in there - it’s a waiver of your rights that you can only sue for an amount of $5000.00 MAX, no if, ands or buts. If your property is new, it will depreciate and they will only give you 10 cents on every dollar. No matter what, it is considered used goods.

Also in your lease agreement, you also sign off to a jury trial. You do not have any rights to a jury trial. Please beware of this company when using any of their storage units - or any other storage units. Thanks.

I also discussed that I wanted to transport a couch. Well, after accepting the contract and being well into the planning, I thought to clarify if the 7' x 7' is Interior Dimension, or Exterior. It is Exterior. The Interior floor is only 78" x 72", and 90" high. The sales rep should ROUTINELY disclose INTERIOR dimensions, and not expect the prospective customer to seek that clarification. Now, I am back at square one in my planning, as the larger container costs more than it's worth to me to transport my items, and I have wasted 5 days in the planning.

When time came to have our items delivered, they informed us that it will be a $600 charge to deliver. We were NEVER told of this charge. The monthly rental is only $169 to $240. How is a one time delivery $600??? I have blasted them on Facebook and everywhere I can. I am disgusted in the service we got. We are being taken advantage of because they have our stuff. How do you get your item back without paying?! I hope that NO ONE uses them!

After yet another 15 minutes on hold and advice from Ms. ** to call back the next day for an update, I hung up. So far, an hour wasted. Five minutes later, I get a phone message from the Einstein named Ms. ** informing me that I have to call UPS to get the issue resolved, that it was not PODS problem and that she was closing out the incident. I have now called back and have been on hold for 10 minutes so far. I am getting nowhere. PODS has stolen $170 of my money and I have received nothing for it. This company does not deserve to be in business. There is no head office you can call for assistance. Run far away from this business. You would do better to carry your belongings to your destination on your back. They would get there faster.

I call around 9 am to confirm that they were coming. The girl told me that they were and that the driver would definitely call me before he arrives. I said, "It's important that he calls so I can be present - I've put cones down 10 feet around the POD so cars can't park near it." They missed that window by nearly 3 hours. At 2:50 pm, I called them and asked where they were. The rep told me the guy came 10 minutes ago but said there wasn't enough room. The fact is, he had more room than the guy who dropped it off because of my cones. He didn't call me either - not before coming or even when he thought there was no room. I asked them to have the guy turn around since he only left 10 minutes ago. Their Everett facility is 40 minutes away - he definitely wasn't back there yet.

The guy told me it's impossible for him to turn around, and they will come on Monday. I explained that I was going to be charged an extra $300 for the 2 days that the POD is there, but he didn't care. He said that there is "no way" the driver can come back. I asked, "What does a company like POD do to compensate the customer when they fail in 3 major ways (That would be late delivery, failure to call, and incompetent driver)?" He transferred me to a customer complaint rep and put in my complaint to get compensated for the $300. He said a GM would be in touch in 3-4 business days, which would be Wednesday or Thursday of the following week. That conversation was 19 days ago and nobody has called me. Clearly, PODS does not care about customer service. If I worked for PODS and I was trying to deliver the worst customer service possible, I can't even think of anything further I could do to thoroughly screw the customer over.

When I spoke to a manager about it all, she basically told me since it was a couple weeks before my reservation, "Well, it hasn't been delivered yet (meaning, the POD). No harm, no foul." And that "at least you have all the accurate information now!" I was flabbergasted and just astonished by the lack of professionalism and pure and simple lack of customer service that PODS displays! Don't use them. Cheaper is definitely not better! Save yourself a lot of aggravation. Don't use PODS! They really don't care about providing good customer service!

They refused to allow us access to the POD for 24 hours, and this was the day we were leaving town. Finally after we located the manager, he "allowed" us access to our stuff. I was already in Ohio so my wife had to make several trips to their storage facility in a small sedan car to add stuff. We had to give several large items to neighbors as it would not fit in her car. PODS acted like they were doing us a favor.

Second Problem: Now at the condo in Ohio and after several rude conversations about what they can and can't do and locating managers, etc., we get one of the PODS delivered a few hours later than promised. And yeah, it was someone else's POD. They delivered the wrong POD. So they had to go back and swap it for ours. I had to pay 4 movers to stand in front of my condo for 2 hours doing nothing! (To be fair, the driver was cool about it and handed me $50 out of his own pocket; not nearly enough but at least a token on his part.)

Third and still occurring problem: 6 weeks of me telling them my plans to have the 3rd POD delivered to a rented storage facility, and I get a call 15 minutes prior to scheduled delivery time to tell me they don't deliver to storage facilities in Columbus - no exceptions! They were very rude too. It seems some of the locations can make arbitrary rules about what they'll do and not do and they don't have to tell you. I now have to hire a moving company to move the contents of the POD to my rented storage facility. Holy **! It seems they try to have good customer service but when anything goes wrong, they fall apart and get really surly. Never again!

I asked to speak with accounting. She placed me on another long hold and we were disconnected. I called back and spoke to someone who read the notes about my arrangement for money to be pulled on the 5th and who I spoke to in accounting, someone by the name of Summer, and then read off every name for the last year of who pulled my money on the 5th. She stated she could not explain the change and would send an email to accounting for someone to call me back. In the meantime, I decided I would rather my items be in an accessible storage unit and made arrangements. I then received a call from accounting in Florida and was told it was a corporate error due to corporate taking over the accounts and that my account was fine and no charges were ever processed (they did attempt to process them).

I called the 877 number to call for delivery of my PODS and was placed on another long hold and was told that I could not schedule a delivery due to my account being outstanding. OMG, serious?! After a year of monthly on time payments and an error on their part, not to mention that no one was friendly and/or apologetic for the inconvenience, this is the service they give. Horrible... I would never use them again and will warn everyone I know not to. If I have any issues after my final payment is made with getting my items delivered, I will be contacting an attorney.

I then proceeded to tell PODS, "Come get your empty container out of my driveway. I will empty it and put my belongings in a truck." So I called a local Budget in Crestview, who were very accommodating, and rented a truck which cost me $121.00. I am getting harassing phone calls from PODS demanding that l owe them for the last month's storage fee when in fact, they owe me as they have overcharged me every month by $19.00 a month. Beware of this company as you get false information. Once you sign the agreement, they will charge your credit card each month. Having no remorse about doing so. PODS PO box 31673, Tampa, FL 33631.

Customer service my **. I even talked to a supervisor. What a joke! What it comes down to is once they have your stuff, they will bring it when they want, not when you want to schedule with them, or once you empty the POD, they will pick it up when they get around to it! This POD was in my driveway for two weeks, empty! I called four times asking them to please pick it up! They never showed up every time I called and scheduled the pick up! I will never, never use them again!

I went through the process of getting a permit to leave a POD on the street for the day (think downtown parking). Not hearing otherwise from PODS, I called the day before the delivery only to be told that the POD wouldn't be delivered the next day as it was not yet in SLC. I'm not an expert, but how can you not move a POD 700 miles in over 10 days? After some fuss, they promised they could try and get it delivered the next afternoon. It arrived the next morning at 10 am. After the time and effort, I decided I didn't want to store anything else with PODS. So after they picked the POD up, I told them I didn't want to store anything further with them and they should credit the "one-month fee" and "insurance". I was then told that the fee covers one month of storage whether I want it or not. It seems like an illogical, unethical and illegal position to me.

I would strongly insist everyone stay away from PODS. It may seem logical at first, but they have zero customer service and don't do anything they say. If you're considering PODS, please use someone else.

We called back and explained what we were told earlier. This is what we are now being told. That was only a request and if the driver shows up before noon and it is not ready, you will be charged for another month! No exceptions! We were not being unreasonable. We were not demanding a late in the day time. We simply wanted a few hours in the morning to finish unloading the pod.

Long story short, they didn't pick it up for 3 days. I filed a BBB complaint. PODS wrote the BBB a letter stating I was "confused", and they had no records of me calling in. They stated I had not made arrangements for pick up, and they were to leave it there for a non-determined amount of time. I had the cost of pick up, storage and delivery written down; but they said I had never talked to anyone about that. So they continue to tell the BBB I am a confused man (I am young, not confused and fully aware of the deal I made), and they have no intention of doing anything to make this right.

Do not use this sham of a company. Do all you can to avoid it. They are rude, liars, obnoxious and extremely unprofessional. They will goad you into a fight, and when you do snap, they tell you they are never wrong. What happened to the customer being right? I am asking the BBB to settle this dispute and asking for a 50% reduction in cost. I won't get it but I will ask.

On the moving day, they were delivered as promised. I loaded the pods and was supposed to be out of the house that evening (lease). I had two pods and one was picked up on time. The other called to say the driver was over his allowed hours for the day and he needed to get it at 8AM instead. I got permission from the landlord for that extra night. The next day, I got a call at 10AM saying that they would pick up both my pods the day after. I explained that (1) they already had 1 pod and (2) I didn't have the option of staying another day. They put me on hold and then changed things, and it was picked up relatively quickly.

I was told the pods would be in Colorado on the 23rd. I didn't hear back from them, so 10 days after the delivery date, I called. The lady was very rude and wanted to go over all my billing information before she would tell me where my pods are. We finally got to it, and she said they are here but didn't say when they arrived. When I picked PODS, I did it because the person I talked to on the phone said the PODS storage site is like any other storage site - you have keys and can access it 24/7. Once they had my things, they informed me that getting to my stuff is allowed on certain days only between the hours of 8 to 4 and only with an appointment. If I need to get to it again later, I need to make another appointment, and each appointment needs to be 24 hours in advance.

At this time, I can't really get to my stuff. And so I'm looking for a moving crew and storage shed to move the pods into so I can access it over the next couple months. I'll then have to hire another crew to load it and take it to my home when I get set up. I can't tell you if they broke anything at this time because I can't get to it yet. So, relatively poor service and false promises. To be fair, I think the "make sure we have all your money before we tell you where your stuff is" thing is relatively common in the moving industry. I won't use them again, certainly. Even if I need my stuff in storage for a little while, I'll hire a moving crew to move it into storage and then hire another to move it into the new house. That way, at least, I know mostly where it is and can get to my things. I'm very angry that I have to make an appointment to see my stuff while I'm paying them to store it for me.

We have "dug deep" in research and gotten legal advice. Here is the legal benefit of our experience: Collect your evidence and email me/contact me. We know of an attorney with experience in self-storage cases who knows how to find non-compliance within the self-storage laws, which is the key to obtaining relief. We can help each other in making sure this never happens again to anyone else while pursuing all legal remedies due to us. If you do not intend to help us obtain a positive resolve, please keep all negative, judgmental and unwarranted comments to your self. Love and light to all!

The one email I got from them asked me to get estimates for repair. I got two estimates and went ahead and got the mailbox fixed. After a month, with phone calls and emails not answered, I finally got through to the lady who asked for the estimates. She said that they asked their drivers about the mailbox and they both denied hitting it. She hinted that since I did not call right away, I was trying to deceive them. The upshot is we ate the cost, but the poor customer service and lack of response leads me to warn others before you use them. Other moving companies have similar services now, just saying.

The original amount was $197.00, which was for 2 weeks of October. We have called numerous times and they continue to say unless we pay them $300.00, they won't come get it. Meanwhile instead of coming to get it, they continue to try and rack up a month's worth of service fees and rental fees and won't come get it. We asked them instead of charging us more money, why won't they come to get it. They keep saying because we won't pay the extra $300.00, as of tonight, 11/06/2012, they still won't come to get it because they want more money.

One person told me straight up that same day delivery and pickup would be available for my area. The next person I talked to said PODS never does that (in fact, they did it for me the first time, but not the second time). I've been told that the insurance covers containers placed on the street and that it doesn't. Whether I book a delivery online or on the phone, somehow the driver always has the wrong directions for placing the POD and I have to micromanage the entire process. Also, the drivers don't know anything about your account, like if you've bought insurance for the container and will scare you with a bunch of liability talk that doesn't apply to you because, hey, that's what you spent the extra money for.

If you choose to go with these guys, do not let them deliver or pick-up a container without you present. Do not trust them to estimate the size of container you need and if you buy the insurance, satisfy yourself that you know exactly what's covered and what's not. And then, be prepared for hassle, delay, and extended periods of elevated heart rate.

Having selected the "afternoon" option for delivery, I neglected to read the information I was submitted pertaining to the delivery "window" and had scheduled movers for a certain time (to coordinate with my work schedule, etc.). The night before, I received the automated call, stating my delivery time was between 2:30 and 4:30 pm. However, I had arranged for the movers to come from 2:00 to 4:00 pm. The next morning, I frantically called Vickie and explained my dilemma, and she asked me to hold on and would see what she could do. A few minutes later, I was informed the Regional Manager would personally deliver the POD by 1:30! As a result, my move was seamless. This is the second time in two years I have used PODs in Richmond, VA. Both experiences have been wonderful, and I would highly recommend PODs to anyone (in this area) in need of temporary moving and storage.

So then I tried the live chat. What a total fiasco that was. They are even more inept than I could have believed. I saved the chat session because it was so incredibly impossible. It went nowhere except from bad to worse. They claim no responsibility and will be of zero help in this matter. They sent me back to Summer without resolving or being willing to do anything to help me in any way. Obviously, someone got into my unit and may have taken things out. Since I can't get in, I don't know. So far it looks as though not only do I have to pay to get the lock taken off, but possibly pay for any damage to the PODS to get the new lock off (due to their negligence in security)! This has turned out to be a total fiasco! The Hayward facility is clearly not a safe place to store your belongings, that's for sure! Then on top of it they accuse the PODS renter of malfeasance! Of all the nerve! This is just too much!

I finally called Summer and she tried some more runaround with me so I tried very hard to calmly, courteously straighten her out on the facts and just the facts pertinent to this case. They are trying very hard to side track the issue at every turn. Of course they do not want to take any responsibility for this mess. I have to assume it is not the first time this has happened. I'm tempted to tell them to come pick it up and take it back and give me my 2 years of storage fees back since they didn't securely store it which is what I paid for. After all if I haven't missed it for 2 years, what do I need it for now? I don't. I haven't missed it so far, 2 years at $219.00 per month equals $5,200 plus. Not bad for stuff I haven't even missed.

I now find out that the operator who entered my account also entered my email address incorrectly, so I never received a confirmation email. When I called asking for one after first placing my order, I was assured that I didn't need it and they re-confirmed my re-delivery date as 9/1. Now, in trying to find a record of this in my account online, I finally realize it was sent to the wrong address. I've asked if they could please resend it to me, only to be told that it's not possible because "everything is automated and cannot be brought back up.” How convenient that they have left no trace of their error.

The errors on PODS' part will be costing me an extra $233 for an extra month’s storage that I did not need if it had been delivered when promised (and as is will only be using 7 days of), a $35 overdraft fee from my bank, and the $300 I will have to pay the movers who I've scheduled to come on the date PODS had confirmed. That’s an extra $568 that I cannot afford in the midst of all other moving expenses. This is the worst company I've ever dealt with. They will not apologize for their mistake or make any effort to rectify it. They are taking honest people for a ride in a tough economy and when they are already going through the stress of moving. They know that people will have to do anything they can to get their belongings back. Unconscionable.

Six months and seven contacts later, we still haven't spoken to anyone who would even acknowledge our problem. It's the same story every time, "we will have someone contact you tomorrow." I have determined that PODS is a very poorly run organization with very little accountability to its customers. If I had known I would be faced with the indifference I have experienced, I would never have paid the final bill until my damage concern was at least addressed. As it is, I am preparing to take PODS to small claims court to gain satisfaction. This issue has now become a matter of high principle with me. Obviously, in light of my sorry experience with these losers, I would not recommend anyone use them.

The next day, another call. I called them back myself and told them the same. They stated not to worry, nothing was set up. I checked our checking account today, and they took out $534.94! We never authorized them to touch our account. I called and spoke to a manager, who basically blamed me for the problem and said they would not cover any overdrafts from our account (I told them I have a house payment coming through and it had better not bounce or I was charging them). I am baffled by this and absolutely flabbergasted at how I was treated by them. Apparently, calling for a quote makes them think you want a pod sent out and they automatically set something up. We never set up a date, nothing! I will never, ever deal with this company again!

On June 20, PODS sent me a robocall saying they would pick up that first container the next day. I called twice and told both Sharon and Charles ** that we were not done loading and that I would have to call them before they pick up the PODS, and I reconfirmed to both that we would decide on the need for the second container only after we had filled the first one. On July 27, I got two of their robocalls saying they were going to pick up my PODS the next day, and an email saying they would deliver the second container the next day. I called immediately to cancel both the pickup and the delivery and left voicemail messages because no human picked up the phone. I called again the next morning and got the delivery cancelled. Linda ** told me there had been no pickup scheduled, but they would have to charge me a $195 cancellation fee for cancelling the second PODS which I had never ordered or scheduled.

I protested, but she said her supervisor was against reviewing that charge and I would have to pay it because a date for that delivery had been entered in my account. She said that no one at PODS would enter such a date on their own, and she did not accept that I had never ordered or scheduled that second PODS. This is simply a dishonest attempt to make me pay for their wrong entry into my account, and I want to alert anyone who reads this to not trust anything PODS says or agrees to verbally. No wonder their emails are of the "no reply" type. They oblige you to call them for anything, and it appears they don't want a written trace of what they say or agree to so that they can try to cheat you as what they are doing to me. I fear that if I don't pay this bogus cancellation charge, they will hold my first PODS hostage and not deliver it until I pay not only the agreed amount but also their fraudulent cancellation charge. Stay away!

I scheduled my POD for delivery on August 11th, and was told that the only thing I owed was this month's fee and the $160 moving fee. Yesterday, I got a notice that they attempted to charge my card $560 out of the blue! Why? So they could move my POD, which is just a little more than two hours away from my moving address, to a place that is just a teeny bit closer. Why should I have to pay $560 more to move my POD to a new location when it is right down the street if you take the main road?! When I complained about it, I was pretty much told that I could live without my furniture and clothes and that they would "hold" (my POD hostage) until I give them that money in order to get my stuff.

Nobody ever told me once, throughout the entire quoting to even scheduling my POD for delivery, that I would have to pay almost $600 for their convenience. It is not my fault that the PODS zip codes setup is weird, and it would not cost PODS $560 in gas or labor to deliver my POD to my apartment from its current location. This is a huge money-making crime. I will be telling everyone I know, and will be spreading the word on the online community.

I informed him that I no longer needed the said POD and that was that. Then they charged me $50 for cancelling, even though I did not cancel and they could not deliver. It cost me about $400 more dealing with PODS. I called customer service and they explained (the fine print) that I should have ensured that there was adequate space. I guess I should have guarded the parking lot? I won't be dealing with PODS ever again and I would not recommend PODS to anyone with an apartment or a deadline. They are not dependable and they obviously don’t care about their customer. Just do a search for PODS complaints.

This will never come close to the over cost and emotional distress I experienced doing business with PODS. I wish there had been a different outcome, but all my stuff is with me and in the end I guess that is all I wanted. I must say U-Haul was incredible. We discovered while packing the truck that it was going to be short and we were going to need a small trailer - U-Haul provided it for free. We also discovered that the gas gauge did not work and they gave us another discount. U-Haul has been in the business of moving people for a lot of years and understands customer service.

We were charged another month’s storage, but that eventually was credited back. They charged our card the week before our storage month was up! Then, there was a redelivery charge of half again as much as the total charge. I called - lots of confusion, lots of time on hold. It turned out that even though the new house was literally 1 mile from the original destination, it was in a different zip code and so the price almost doubled. Please take note - PODS gives out quotes based on zip codes only, not mileage from the storage facility.

After many phone calls, even a call to the Fort Worth storage facility to verify that it was only 1 more mile east, we were told that a refund check would be issued to us. A month went by - no check. We made another call telling the whole story to yet another set of people, talked to the platinum accounts department even - yes, a check would be issued to us. 2 more weeks go by, same story, but at least I had the name of the guy in the platinum department. But he was busy and would call me right back. That was 10 days ago - nothing. I think I've lost this battle. Is it confusion? Or are they just lying to me? Here is the customer service speech, "Promise anything, but do nothing.”

The second major issue was that I was told that the Pod would fit a 3 to 4 bedroom. I stated how much furniture I had and I was told the largest pod would be fine. It barely fit my living room and dining table with boxes. I am left with additional furniture that has to be shipped after spending $3,500! When I called back and told them that I had additional furniture and that the pod was smaller than what would hold a 3 to 4 bedroom, they told me not bedrooms they stated a 3 to 4 rooms, which means that it could be 2 bathrooms and 1 bedroom but not the living room. It is extreme misrepresentation. They are very unhelpful when you call and are unwilling to acknowledge the misrepresentation and be accountable. Beware, do not use PODS.

In our most recent conversation, we finally relented. We understand that we are getting screwed. Unfortunately, we neither have the time or energy to devote to fighting this (husband is deploying in two weeks and still have to actually move) nor have the money to spend on this. We must drive all the way to the storage site and physically download all of our property from the storage site and drive it back, wasting 3 of the 7 days we will have left to spend together before his deployment. We explained our situation to them, and we emphasized that we do not have time that we can waste. We asked for a phone number that we could call in order to solve any problems that could occur. He refused. After much more conversation, he relented and gave us an extension to both his office and his personal desk. We instantly thought that PODS had a sort of reawakening. We thought that they were on the fabled customer service wagon.

After endless failures, we were satisfied with our small victory. After hanging up, my husband tried the numbers, just in case. Wouldn't you know it, they don't work! You got us again PODS! I think that it is funny how PODS is trying to foster a military-friendly image, but have no problem screwing a military family over in their time of need. So, when choosing a moving company, remember, PODS gave us the wrong quote, surprised us with a $3,000 bill, refused to work with us, then gave us the wrong contact information, and we still have to go get our property. Who knows what kind of fun they will have in store for us there? Please do yourself a favor and choose anybody other than PODS. A special thanks goes out to PODS floor supervisor, Michael, at fake extension ** and **. You have caused us an incredible amount of stress during an already stressful time in our lives. Thank you for wasting our time and money. Best wishes!

I called the collection company and their business hours is 9-5PM M-F. Well, so are mine. I checked my bank account and saw that they never processed the payment. I explained to them that it wasn't my fault that they didn't process the payment and agreed that indeed while I owed them the money, they had no right to pick it up. I never signed any contract and have no documentation of any terms and conditions. Today (6-5-12), they emailed me a statement and have already billed me for 6-10-12 and included that in my past due balance. I will be glad to pay my bill, but think this is a very shady tactic on their part. I will not pay their claimed late charges or a fee for it to be delivered.

Just for documentation purposes, I went ahead and opened a case with the local police department for theft. Not sure if I can pursue that or not, just want to cover all bases. They haven't even offered any solution or just said pay this amount and we will return it. That indicates to me that they were not concerned about the customer, but instead are trying to figure out some more ways to fraud customers. I will follow up when I get this resolved. I just hate to lose my dead mother's and my childhood belongings. Not to mention, all the other belongings in the container. I had planned on using it for storage until I built a building at my new residence.

He asked me to give a credit card to "reserve my date" that I wanted PODS to come to my house. I told him I didn't have a date. I was calling for pricing. In a condescending tone, he asked me what was I doing, calling around for best pricing and not actually wanting to rent something? Oh, yeah, **, that's exactly what I'm doing. He asked for my credit card again, because ya know, prices only go up! And he would try to "shoot his manager an email to get a better price if I reserved today." Wow, used car salesman tricks, let me check with my manager!

He asked why I didn't want to give my credit card info, and I told him I wanted to talk it over with my spouse first. He asked what I needed to talk to him about. Well, son, talk to him about where we are spending our money. He condescendingly said, and I do quote, "You aren't spending anything right now, and if you can't understand that, I'm not sure what to tell you." Silence.

I worked in sales for years, and if I ever talked to a customer that way, well, I guess I worked for a reputable business. He laid out the pricing and explained about their insurance. Later, he said something about buying insurance, and I said I thought insurance was included in the original quote. Again with the condescending tone, he said, "You aren't making sense. I told you insurance was included. If you wanted to buy extra, you can." At this point, I was livid with this punk. I asked to speak to his manager. I wanted to complain about his horrible nature. He told me the manager wasn't available and that if I didn't need anything else, I would get an email quote that was valid for 7 days. Click, and he hung up on me.

So, I went back online to PODS website to try and make a complaint. And surprise, surprise, there's no way to contact them other than the phone. They employ shady tactics to get you to sign up, and from what I've read, it seems like pricing as well as delivery dates are changeable to their discretion. None of this would get them in legal trouble, as long as there is fine print saying that pricing could change due to "unforeseeable circumstances" that they assign.

But from what I heard just trying to get a quote to what I read about the poor people who actually used PODS, stay far, far away! Also, the pricing is ridiculous. $2100 for one month of the POD, 16 feet of space. A 26" U-Haul is going to cost me $700, probably $900 with gas. It won't be as convenient as sending home items ahead in our move, but for a $1200 difference in pricing, yeah, we'll figure it out!

Not once during the conversation about the redelivery of my container was I informed that my delivery fee would be due within 2 days or be considered late. Hell, the paper bill didn't even have a chance to get to my house before they considered it late. I contacted their live chat to get assurance that I wouldn't be charged a late fee if I paid on Friday, 5/25. I was told that they couldn't do that, but (and this was in the same line) if I paid by 5/28, I wouldn't get a late fee. They can't guarantee because I half expect them to try to pull something and try to charge me a late fee still.

Oh, and as I'm typing this, I just got a call from them to let me know that my payment that couldn't have made it to them by now, even if I had dropped money in the envelope the second I received it and handed it back to the mailman that day, is late. I can't stress enough, do not do business with this company under any circumstances. And please, if you care at all about your family and friends, urge them to never do business with them either. This company should be shut down due to their absolutely awful business practices.

Saturday morning, still no PODS. I called customer service. The Fort Worth facilities manager was not in until 7 am and to call back then. I called back and still not in. I called back at 7:30. The facilities manager was contacted and the rep told me that the forklift was broken down and the PODS would not be delivered. In fact, they could not tell me when my PODS would be delivered. It is now the following Thursday, and now I am told they might arrive tomorrow (after being told tomorrow every day this week). How can a facility and company of this size have no redundancy built in with the equipment? No disaster recovery or contingency planning?

I am appalled. No customer service to speak of regarding this issue. No proactive calling in the beginning, no communication with call centers so they could give the customers an accurate accounting of their PODS. I know there have got to be hundreds of dissatisfied Fort Worth area customers. There is talk of monetary compensation from PODS but nothing specific. When I did receive a call yesterday from corporate, I was told to keep my receipts (five days later?!). All I can say at this point is I still have an empty house and am no closer to getting my PODS than I was a week ago.

My issue has been mostly in the way they treat customers. I'll give you right now that at times, I wasn't the best at paying on time. I was using a container because I lost my job and had to move out of my apartment, so money was tight. They threatened me almost immediately with auctioning my container off, though I can't even get that mad about. I'd consider it pretty normal procedure for collecting in that type of a business. What does bother me is that I have never given them authorization to charge my card without my approval (I've always paid on their website when the time came), yet they have drained my bank account and over drafted me several times because they decided to just run my card when I was going to pay them after I got paid a few days later. I called up to complain about this but was mostly given a response that seemed to equate to "screw you, we got your money now" to me.

Also, several times when a payment was late, they would call my phone up to 10 times in a row if I didn't answer. I'd have 6 missed calls from them, and one voicemail. Now I'm planning on getting my container delivered to a new place I'm moving to, and my next payment date is in a matter of days, but they will charge you until they pick the container back up empty, and will not prorate the month. So if it takes me one day past bill date, I'm paying for another entire month.

Overall, I've learned that it would have been far more cost effective and far less of a headache to have just gone to a storage building and put my stuff in there. Sure, it would have required more work on my part, but it would have been worth it to never have to deal with this worthless company. I highly suggest that people look elsewhere that treats their customers with respect.

Are you kidding me? My PODS was improperly stored. If it was stored in a climate-controlled unit that I was paying extra for every month, this never would have happened. I've moved several times and this isn't the first time I have had this exact same furniture in a climate-controlled facility and never ever had an issue until now.

Why do we pay for insurance? For them, when we file a claim, to tell you that they are going to deny you? For what? Never would I recommend this company to anyone. It's all about money--they sure demand it from you but when something goes wrong because they didn't do their job correctly, they pretty much tell you to go ** yourself!

This whole process has caused me financial hardship, because now, I made arrangements for the PODS to be delivered to my brother's house, which is well over an hour away. I have to rent a U-Haul truck, and this whole experience has cost me double of what it could have cost me by just using a U-Haul truck and renting a storage unit locally. It not only is financial hardship but physical hardship also.

I plan to take my experience to the major news stations along with my local news. I do want an attorney to call me. Since I have poor cell reception, email would be a better choice to contact me. This whole process has cost me way too much money and physical problems, and now, it has cost me my whole disability check to get my items to me.

While thinking about using PODS, in the beginning, they informed me that delivery would be anywhere in the USA. I had weighed it out with hiring help to get my things moved, and it seemed that the way to go would be with PODS. Now, after what has just happened, I'm so upset with my self for not getting this all in writing. I can't even email this company; it is all by automated phone. And I don't get reception with my cell phone where I'm at. Now, it has caused financial hardship and emotional/physical problems on me, and I will be out of money for the rest of the month. Thanks so much, PODS.

When lowering the container, the drivers also seemed not to even know how to maneuver the machinery! Perhaps the flat tires they are working with have something to do with it. I am a female who is on my own for now. I am certainly not going to argue with 2 men about all of this without having someone else present. The unit was lowered at a slant, making the contents shift to the door side of the POD. It was very difficult to open the door and had items fall on me when it did. I am a reasonable person and do not expect everything to remain in its exact placement, but this was ridiculous. I was also under the impression that all of the money we were paying was for temperature controlled and sealed building storage. By the tiny dead bugs that cover everything, this can not be true.

I called PODS to complain and got a bunch of garbage. No supervisor callback. The idiot drivers actually called me and asked what my problem was and that their supervisor was not available. I have witnessed service performed by another company called Pack-Rat. By all that I have seen, they are clearly superior. I will never waste my money dealing with PODS again. I recommend that others avoid them all together.

Total: $8893.55 for bad service. No thank you.

I asked him if he was taking the pod to the new destination, and he said, "The warehouse." I asked him to please remove my stuff, and he said I would have to. So I am trying to call his supervisor and get my stuff at the same time. I finally reached his supervisor, and he told me that my landlord has said the pod will be towed by the sheriff if they don't get it off his property that I was leasing. The supervisor then told me he was just doing what he was told. So my landlord was out of line and lying to pods, and pods decides not to honor the contract and will not refund my money. If you are reading this, good for you. I would I had read this forum before I gave them my money.

When I called to complain, I was told delivery windows are not guaranteed and they would not provide any discount or compensation for totally wasting my day twice. The moral of the story is, if you have infinite time on your hands and no other things on your schedule, it will be fine. If you have any sort of life or schedule, go with someone else! Even my delivery person (when the pod finally arrived) said the company has gone totally downhill since being bought out two years ago. It's a major disappointment!

We were moving from DC to NYC area. We did not have a new address yet, but my fiance told the salesperson that we were considering Jersey City. After hearing that the salesperson pressured my fiance to have our things stored in Queens, assuming the salesperson was being helpful, he agreed. When we called PODS to schedule a delivery to our new address in Jersey City. They told us that it was out of their service area and it would cost us $1100 more than the original cost. They claimed they had a recording of my fiance agreeing to the possibility of these terms, but refused to let him hear it and said we'd need to subpoena them to get it.

It quickly became clear to us that this is how they run their business and the "misunderstandings" were no mistake. The salespeople work on commission and try to trick you out of your last dime. They prey upon people when they are vulnerable, knowing how stressful moving is and taking advantage. Now our stuff is being held hostage in Queens and while we try to figure out an alternative, affordable way to retrieve it, this company is gouging us for the extra rent they're charging us to hold our furniture ransom.

It's despicable. They should be ashamed of themselves and everyone who's had a bad experience needs to spread the word until they are forced to change their ways or are driven out of business.

When I called, I was told a specialist would contact me. Don the specialist emailed me and initially told me that I could listen to the recorded conversation (I have an email saying that); but later I was denied, saying that I did not have the right to listen to the tapes. Don claimed that I admitted that I had been told about the extra months rent, so I had no more right to hear the tapes. I told him that although she had told me the rent for each month was extra, I had already told her I wanted two months (there is no half months rent) and that I asked for a final quote and thought that the second month’s rent was included in my second payment. He said that I still couldn't hear the tapes. He was very rude and I'm sure had I been able to hear the tape, I could have shown him where I was told about the final quote.

I would advise everyone to be very careful when dealing with this company as they never give you a total amount in writing and just bill you when they feel like it. Do not use this company. There are better ones out there even if they seem more expensive initially. I ended up paying a lot more than I expected and also wasted a lot of time contacting them. Don conveniently stopped receiving my emails and calls. I intend to post reviews everywhere I can to make sure others are aware.