PODS Reviews

It would be difficult to overstate how poor my experience with Pods was, both from delivery of the storage unit to the follow up after I documented the damage my belongings suffered as a result of the leaking unit they rented me. First, despite a detailed conversation with their representative in Florida who took the time to review satellite images of the proposed location of the POD, the driver on delivery told me the location would not work. He went on to say that the people in sales are not informed about conditions on the ground. This turned out to be correct. Fortunately, after the driver was on the verge of leaving without depositing the unit (an experience he said was not uncommon), we found an alternate site. All good.

My husband works in customer service (CS), so I don't like to write bad CS reviews. Unfortunately our experience with PODS this last month has me vowing never to use them ever again, and to spread the word about how our experience demonstrates how the company simply doesn't care about their customer experience! The pick up and storage legs of the POD experience were relatively smooth. The first misinformation we got from PODS happened we called to scheduled the drop off, and they told us that for an extra $100 we could schedule a guaranteed drop off in the morning. But when my husband called back to reserve the morning drop off, he was told by a different CS person that it was no longer possible to do.

We scheduled delivery of three 16 foot PODS to our family home after damage following Hurricane Michael. The delivery of the first 2 PODS was earlier than expected which was wonderful considering our circumstances. Our experience with the delivery was exceptional. Rory was the BEST!!! He was polite, kind, and courteous. He dropped off one POD then went to pick up another one and returned as he promised with the other one. During difficult times not everyone can be counted on to do what they say they will do. Thanks to the PODS team but especially to Rory who went out of his way to help us.

Got “locked out of POD” and they don’t care. "Oh we will send someone out tomorrow." Wasting the whole day because of their 3 hr windows so my poor movers are on standby. Every time I call and speak to a representative they know nothing, they’re prompted to feed you the same nonsense responses that tell you nothing. They have no idea where their drivers are or where on route they are. They all tell you different responses when you call too. One told me no later than 215 pm someone would be here. Now they said 345 pm. When I asked what happens when a door can’t be opened, they said they don’t know. They only work in call center. How’s helpful is that. They hire a bunch of morons to answer calls that know nothing about what their company actually does. They could care less if your belongings arrive on time or in one piece. I hate PODS and I’ll never move with them again.

They were very nice and helpful when I order my 5 PODS, however, when it came time to redeliver back the pods, the pricing doubled. What they promised is not what they charged, there is all kinds of extra charges. There is absolutely no customer service, there is no one you can speak with that will look into the matter and take responsibility. Please do not, DO NOT use PODS, you will end up paying double what they quoted and feel totally cheated like myself!!!

PODS told me they were going to deliver the POD to Wilmington DE and it would be delivered within a couple days of when I call to have it delivered. They did not deliver it to Wilmington DE. Instead they kept it in the South and it took 11 days and many phone calls to get it delivered to where it needed to be. I would not use this company again. Also the customer service was terrible.

Ordering the pod was easy and receiving empty pod was simple. When it came time to have the pod transported and delivered is where the problems started. I had set a time and date to be transported on a Friday and redelivered to my new address on Wednesday. Wednesday comes and husband takes the day off to receive the pod but no phone call to say when pod will come. I call the company. First rep says oh yes it should be there at 7:45 am. It was 7 am already. I said okay great. 8:45 still no pod, okay I call back. The lady then tells me oh hold on one moment, I knew something was wrong.

We decided to use Pods to move all of our furniture, Paintings, TVs, family history/diary/ nonreplaceable photos and so so much more. We ordered one (7) foot Pod and two (16) foot Pods which was dropped off one at a time on different days which went perfect. We are moving from (California Upland to Kerrville Texas). Long story short everything was going great till today when we called to pay for the monthly pay for 3 Pods and to give date and new address in (Kerrville Texas) for the Pods to be delivered to the new address. Well, they told us after billing us for 3 Pods being one 7 foot and two 16 foot Pods that they only have two pods on record and a third does not exist that we have to give them the container # because they don't keep file numbers on record of containers. I explained that we have thousands of dollars and our whole life is in the so-called lost 16 foot Pod container.

Their website states, “All the time you want... No deadlines. Moving and storage the way you need it done... Flexibility.” None of this is true. Their so called “scheduling” is to their benefit, not the customers. I requested a late pickup, around 5.30 pm, two weeks prior to our move. The night before, I received an email stating they would pick up between noon and 3 pm. I called that morning to see if they could come later... And while I was holding, a voice message stated that they were coming between 9.15 and noon! This was totally unacceptable. They changed the time on me without any phone call or email. I was shocked, extremely upset, stressed and angry.

I have moved 19 times in my life and this was BY FAR the worst experience ever. The door to the pod would not open once it arrived at our new home and the solution they came up with was to tilt the POD on a 45 degree angle and shake the pod on the lift. Subsequently every single piece of furniture and pieces of art that we own is either scratched, dented or fully destroyed. Their response is to file a claim with their insurance which has turned out to be completely NON-RESPONSIVE. Save yourself the heartache and DO NOT USE THIS COMPANY.

My items were severely damaged in shipment (and I am a 20-year collector) and the insurance is bogus. They accepted zero responsibility. Just skip dealing with this service - which is too bad - it could have been something special.

Needed to be out of my apartment on a Sunday so I ordered the Pod for Thursday. My Window of delivery was 12-3 pm. I had three movers there and we waited and waited. Finally called at 3:30 - told me they would send an email and call back in an hour. Called back at 4:30 and he said our driver ran out of hours so the delivery would be rescheduled. Was anyone going to contact me if I hadn’t reached out to know about this?

I wanted to reschedule, but couldn't do that online. I called customer service and had to wait, because "we're experiencing high call volumes, your call is very important to us..." Forgot about it. I wanted to cancel the service, but could not online. So I had to wait on the phone, etc.

I was having my basement cleared for fumigation and needed storage space for salvaged items. The contractor ordered a Pod to be dropped off in my driveway. The contractor wasn't present when the Pod arrived and the driver backed the pod into the branches of a tree, tearing off several large limbs that ended up laying on top of the Pod still partially attached to the tree. I notified Pods, sent pictures and included a quote from a local tree service for $225 for proper removal of limbs and subsequent removal of debris off site. Pods denied the claim as their "inspector" saw no evidence of negligence on the part of the driver and referred me to the small print in the rental contract.

Ordered a POD for our move from TN to ME. The drop off of the POD was fine but fell apart when we moved to Maine. They only have one location in the state and they do not service the whole state, and in my case they don't service my area. So now I have to rent a U-Haul and move the contents from the POD to it then unload it again at our new home. Not just that but you have to call and schedule a time so they can make your POD available...

For every person considering renting a pod please read this. My name is David ** and I live in Texas. I am a contractor and have been for many years. About three years ago I was contracted to remodel a home in Wylie Texas after a huge hailstorm. I was working directly with State Farm and the homeowner. So we Decided to rent a pod from PODS and everything seemed fine. Well the homeowner moved their furniture and several other items inside the pod, locked it and that was that. Fast forward three months later I finished the job. Complete remodel on home and the homeowner opens the Pod and come to find out that the Pod had been leaking for three months and everything inside was ruined.

I called to have my POD delivered before I was charged for another month. I was told that they did not have delivery dates available for a week but that my account would not be charged since it was become they did not have availability. I was then charged for another month anyway. I made multiple phone calls and sent multiple emails in order to get my money refunded. I have been told twice now that it would be refunded in five business days. That was two weeks ago and I still haven’t seen it.

I am happy to say that my issues with the Pods company has been resolved. After contacting the proper people the company came up with a resolution to my stressful move. I do want to thank Consumer Affairs for helping me springboard this resolution with the Pods company.

RIP OFF! Do not use this company. I gave the rep the items I needed to move. I was told the storage bin would handle 3 to 4 rooms. They Lied. I had a professional service tell me that the only items the pod would handle was my bedroom set. I called to return the pod 2 days later. I paid over 2,700.00. The pod company only returned 1,550.00. They charged me for delivery, monthly storage, and misc fees. They stole over 1,200.00 of my money for a service I couldn’t use!

We moved from GA to NJ and took 2 PODS containers. The experience in GA was good but in NJ it is very terrible. The first container was delivered but the door didn't open. I was told someone will come and help after 10 days and the system automatically moved the delivery date after 15 days. After doing various things, we were able to open the door after 3 days. There was not enough space for the second container in the driveway and it was delivered and had to returned (PODS charged me for this). Now one container is going to sit in the driveway idle and it will be there for more than 1 week. Called PODS customer service multiple times and I get the same answer. We reached out to the local storage unit and they didn't respond. Find a different container service other than PODS. Their billing is also very unpredictable. All of a sudden you see charges on your card without any prior notice.

I used PODS to move from California to Wisconsin. I spent over $4000 in delivery fees, transportation fees and storage fees. I chose PODs with the hope that their customer service would be superior to other companies. However, after my POD was delivered at my final address I was given one more additional fee - a repositioning fee. I called customer service to request more information, and they said that this was charged when the driver had to return and move the POD, which had not happened. I opened an incident and after two weeks of radio silence, I was told that the fee was accurate and there was nothing they could do about it. After spending thousands of dollars on this service, they could not resist adding just one more charge for a service I had not requested or received. Save your money and go with a different company with a little more ethical backbone.

I would have given 4 Stars until the final delivery happened. During the time of renting and storing at the Longwood Facility was great, each time we needed access, the facility did a great job of bringing it out and staging it; no damage to any of my items. BUT WAIT FOR IT... now it's time to finalize your rental and have it delivered; delivery to your residence is set Thursday delivery window 3:15-5:15... BOOM, at 4:00 the Manager calls and says they can't make it, so I already took half day off from work Thursday "lost time". So he says, "We can be there Friday morning between 6-7:00 am" and I said “well I need this POD picked up Monday” and he said "To help us out he will pick it up for you on Saturday". NO NEED to call Customer Service, he says "we will handle it." So my Husband and I killed ourselves all day Friday and Saturday morning.

The worst company that I have ever worked with! I am a very patient guy but I lost my cool spending 5 hours on phone with PODS for delivery and then pick up. I called them more than 10 times and they still failed to deliver my container on time, putting so much stress on me. The next day I had to find their local office and drive and sit there for 2 hours to get a driver to deliver my container. the container pick up was even worse, their driver could not find the container that they had delivered to me and my landlord was threatening me to tow the container for a week! The communication between the corporate and local offices is so poor that your message will never get to the local office. I will never work with PODS again.

Without a doubt, the worst experience I've ever had with any company in my life. They made multiple mistakes, ranging from the fairly trivial (not including the padlock and moving blankets I ordered with the pod) to far more serious. For brevity's sake, I'll focus on the most aggravating of these mistakes, which is still in the process of being resolved.

PODS gave me a way off estimated time when the driver is going to be there, and according to them our pod was not ready. I couldn't even handle any situation because the driver was there right after location manager's heads up phone call, which an hour turns into 5-10 minutes. The Customer Care-Violet ** was being inconsiderate and not able to listen to their customers, and she would not allow me to speak to the manager because she said she can handle the case. It was very unfair as I want to be there and their ETA or lead up phone call was all off.

Man, what can I say, this company is the worst. They promised dates of delivery they couldn't meet. Customer service was horrendous. They damaged my property and denied ownership and even denied my claim even though I had pictures and proof. They respond to my reviews saying we want to make it right and they don't. If you don't want to go through hell, do not use this company!

In the past the service was decent, however this past move the customer service representative have repeatedly told us we were due a refund, but that was never processed. Each representative says something different which is why the refund is owed. There is no consistency. They misrepresent everything they say. When we called back to discuss why we had not seen the credit back to our account they told us that we were not getting it. Additionally when asked to speak with a manager we were continuously denied. The person in billing stated that he has access to managers via instant messaging and then said he was not able to contact them via IM.

After an inspection of my property, the VP of Houston found the issues and has agreed to assist with the proper repairs. It takes a solid company to step up and make things right, even if the fault may not have been their own. Thank you for stepping up and making a customer for life.

We had a very large problem with the pickup from the house we sold - two months ago. Now, our delivery date was scheduled for 7/20/18, however, lovely PODS says they misplaced my container and won't give me a delivery day. I'm out money to movers. I'm living in a house with none of my stuff for God knows how long. PODS literally can't even function as a company. Customer service is on a tiny leash and given no authority to escalate situations. The real problem is these storage locations. Customer service called the storage manager 10ish times on 7/20 (move day) and no one answered. Customer service calls the storage manager today (Saturday 7/21), and the storage manager responds with, "it was stored at the wrong location"... How is that the customer's problem PODS? Fix your mistakes PODS...

DO NOT ORDER A POD if you'd actually like to move on time. I had my confirmation call last night that my POD would arrive between 5-8 pm tonight. Cancelled my plans and sat home, waiting. During the time that I waited I received an email that my delivery had been updated and I should check "My Documents" to see the change. Once I opened it they had postponed my delivery of my POD by 6 days and the delivery to my final destination by 12 days!!! Imagine, sitting in your brand new home with nothing for 12 days after you've just moved your family across the country!

Stay away from this disreputable service company. They delivered a POD to my driveway in August of 2017 for storage of my possessions for the winter months while I was undergoing a home renovation. Upon delivery, their delivery machine broke and spilled hydraulic fluid all over my driveway. They told me that with time the oil stains would disappear and promised to take care of the damage it caused to my interlocking bricks and asphalt. At their urging I agreed that we would review the damage in the spring when they came to remove the POD.

Our POD was never delivered despite receiving a confirmation the day before with our delivery window. 15 min after our arrival window ended, we called the company only to be told that because 3 drivers called out they would have to postpone the delivery of our POD by 4 days. We never received a call or email to inform us that our POD could not be delivered as scheduled. We only learned of this delay when we called them after waiting for 3 hours for them to show. We had movers scheduled the next morning to help us load the POD as well as movers scheduled and a permit on the other end. Despite talking to supervisors, managers, etc. they said there was nothing that they could do and the earliest they could drop off the container was 4 days later. We were closing on our house and delaying the move by 4 days was not an option.

Do not use this service. They made a mess to our family. The customer service is not accurate and they don't accommodate the needs to have our stuff back and delivered when we need it. When they delivered the container the door was stuck. We were paying hourly to a company to send two workers to do the unloading. We had to send them back. We spoke with a reckless customer service representative that was covering PODS by saying that they are not responsible for items that aren't secured.

Pod cost me $3300 to move from CT to Florida. Delivered 8 hrs late. No calls. No explanation. They want to give me $50. Told them to keep it and spend it on customer service. Rent a truck... 1200. Would have been cheaper and quicker. 1st window for delivery was 8 am, second window was 11 am... each with a 3 hr window... NO calls from them. I called at 2 pm they said I'd get a call any minute. 5pm... JUST NOT VERY RELIABLE AND VERY POOR CUSTOMER SERVICE.

I called to schedule an order for PODS on specific dates to correspond with an upcoming move. I will note that the POD arrived at my old home on the day, and within the three-hour window of the scheduled appointment. Driver was very nice and they dropped the POD off perfectly. Two days later (as planned and per appointment) they picked up the POD. All things perfect at this point. Now comes the pain...

Let's see. Where do I begin with this horrible experience. I guess I'll start from the beginning. I had scheduled with PODS to move 65 miles away which is not considered long distance. Anything over 80 miles is. They dropped off my pod without calling me two hours ahead like they told me they would. I gave them Specific Instructions on where to drop it off and they dropped it off at the complete wrong spot. I had to call them back and stay on hold for 45 minutes to have somebody come back and pick it up and move it a week later.

The expense and stress of moving cross country can be a nightmare but PODS was the best solution and we had such a great experience with them. I will always move with PODS now. It's so easy & you don't have to worry about driving a giant truck and towing a car. Excellent company, & excellent customer service! Highly recommend!

Our pod was late being delivered. No problem. Now we’ve packed it and had a pickup time set. It didn’t get picked up on the day they said. It still isn’t picked up. I called customer service and they had no clue what happened. Now it’s the 4th of July, with our stuff sitting on someone else’s property, and there has been no communication other than me reaching out to talk to them. I would not recommend them as a company. They are not keeping their word and not communicating. And no desire to make it right apparently.

Do not use this company. I had a reservation made on June 18th, it was confirmed via email. 2 days before the scheduled delivery, PODS send another email, confirming the delivery day of June 28, anytime after 7 am. *Day of * - Thursday, June 28, I call the Customer Service line, they confirm, should be there between 12-3 pm, 330 pm, NO POD delivery. I'm going to skip the other calls to the driver and customer service line that we made from 11 am, since clearly they were not able to stand up to their reservation and agreement.

Like other reviewers, I chose PODS because I thought they had a better reputation to protect. HA! I'm moving cross-country, so it's ridiculously difficult to get all the pieces to line up. My pod was supposed to arrive today, which I DESPERATELY need -- I have movers scheduled to unload it -- but they can't tell me whether it will arrive today (or ever?) or where it is or whether it ever actually arrived in my new home state. They tell me no one is picking up the phone in the local storage office, so they'll "send an email." (Yeah, I'm sure they'll jump right on the email!) I asked why they have so little information, and they explained that the local office is "locally owned." Great. Maybe the guy decided to take a little vacay, while I'm left holding the bag. (Which is all I'm holding, as all my stuff is in the pod in an unknown location.) This is exactly what I was hoping to avoid with movers, and why I chose PODS. HA!

I picked the more expensive PODS over U-Pack and other competitors because I believed they had a better reputation. The location of my pod said my original state for weeks before the delivery date. When I called the customer service rep to verify that it is in the correct city and would be delivered tomorrow, she said yes. Literally TWO MINUTES later I get a call from a different rep that said the exact opposite.

I scheduled a pod delivery to our townhouse for storage for an upcoming project. I got the confirmation time and was told no one needed to be there. The phone call from the driver said he was on the way and would call if there was any problem. I didn’t receive a call so I thought I was in the clear. The container was not placed in one parking space like it was supposed to be but in both of our only parking spaces. We are already paying for storage of a car for this project so we now have no place to park. Customer service said they couldn’t move it until Monday. I asked what I was supposed to do until then and why didn’t the driver call me when he couldn’t place the container where it was contracted to go.

If you don't want to read the whole story at least read the bullets below. -Terrible customer service. -On hold for hours. -Clueless employees. Stay far away from PODS! Why, you ask? Read my experience below! The Story: PODS definitely had the market on this product. We here without a house for 3 weeks due to the closing dates not lining up. We figured PODS would be the best bet since the price is reasonable and you only load everything into the POD once. They deliver it to where you need, and simply unload it. Easy, right? Wrong!

I've rented a Pod for the last 14 months and thought it was the best thing ever until about 15 minutes ago. I need to have it moved to my new home about 45 miles away and I was told that they are so sorry, but they don't service my destination zip code. Seriously? Why do they advertise cross country moving convenience if they don't even move them across a county? The customer service rep told me that I have to remove my belongings from the unit and find another way to move them. I can then pay them $100 to remove my empty container.

PODS started out great, the employee that helped me schedule my pod was kind and informative, unfortunately she was a liar. The employee explained the process as follows: Have the pod delivered at your address (pay for delivery). You are charged a monthly fee. Schedule and pay for pickup, 24-48 hours needed. Pod will be stored at a delivery center for 24 hours. Pod will be delivered at house before final return. I assumed I would need to give at least 5 days notice based on the above transaction.

Tried to get information regarding pricing for a move. Was quoted 3 different prices by 3 different representatives. Was then sent a total of 4 emails confirming my "reservation." When I called to confirm, I was told "Oh, they should have told you we have nothing available for the next month" despite my having confirmed the date with them 3 times. Even after that, I am STILL getting emails.

PODS was exactly what I needed, since I didn't have an exact move in date yet. It took a few family members to help with furniture but as things were carefully piled up and up, it was a tad precarious trying to get things organized at the top. The move went smoothly, the men who move these pods are well trained and the guys I had were courteous and careful. The pods are "easy to break into because the metal isn't super strong and I recall mine had a hole in it. I don't plan on moving again, but I would do a pod again. It just makes things easier.

Nightmare experience with PODS. I contacted them for my elderly aunt to get her moved from Denver to Ft Collins. I didn't have an exact address but was told they would just fill that in when we were ready to move. The next month I called with the new address and they said they didn't deliver. I had everything lined up and had to cancel, and incur about $1000 in extra charges setting up a new company to go unload the pod and move the items. When I submitted a complaint I was sent an email saying she would follow up with a resolution. I never heard back and they just charged me again!

I called PODS a month before our move from Idaho to Nevada. It seemed like a great solution because we would have a couple of weeks to load our belongings & then have about a week to unload. We closed on our new home a day early & I called PODS to try to reschedule our delivery date. They could not advance the date, and told me it would be delivered as scheduled. The very next day I was informed it would be delivered up to six days later! When I called Customer Care, I was told nothing could be done, it was “logistics.”

We were moving stuff out of the house and were on a time schedule. We got a container from UNITS and they stored the furniture in the new house that we bought that we would be re-using. I also researched PODS online, called them, and got a representative. I could set my account up online but they walked me through how to do that and that was good. I booked two 12 foot pods and had them stored in their climate controlled facility.

I know people who have used PODS and I know someone that works for them as well. I called PODS and they were available. I got a 16 feet container and it was perfect, clean and in good shape. Two people came. There was a guy who was actually training another guy, and he was really good. Kinda had got them into a tight spot but he was polite and did exactly what I asked him to do with no gripes and no problems. I kept the pod and moved it to a new location for a week and then unloaded it. From start to finish, PODS was good. I had to change up a few things midstream and that was not a problem either. They showed up when they said they were going to, did exactly what they were gonna do and I'm a 100% satisfied with what they did.

I was redoing my garage and I needed a container to put everything in there and then move everything back. Nobody offered anything I could find that's big enough for that except for PODS. Also considering their price, I went with them. I called their main office and requested for an 8 by 12 container. The driver who dropped it off was very cooperative. He put the container exactly where I wanted it to be. It was very clean and looked fairly new. I filled it up and it was the right size. The fellow who picked it up was very friendly as well. I'd highly recommend PODS.

PODS did storage and moving for us. We liked their price and we had confidence in in them in the handling of our goods. I booked with them over the phone and it was straightforward. Sometimes the communication was a little difficult. I had to ask a number of times questions to get everything squared away and make sure I understood. Nevertheless, I was able to get the information I needed. I got two 16-foot containers and they were well swept out. The drivers were very professional and courteous, and they knew what they were doing. PODS is a great value and we were confident and were pleased with the way that the whole process was handled. We'd use them again and others ought to use them.

I booked the biggest container from PODS over the phone and scheduled the pick-up date and the rep I talked to was very nice and helpful. When the drivers came, they called. They were very prompt so I had no problems with them at all. The container was spacious, dry, and was fine.

We saw other people using PODS and so we had a pod delivered to us which we utilized to store our furniture and things until we moved to a new house. We initially did the booking over the phone once and then booked the delivery online. I had a very pleasant interaction with the person on the phone. They were informative and they provided me with information I needed as well as helped us through the process very easily. The online process was very user-friendly too. We got a size 8x12 pod and we squeezed things in. I had more stuff that I didn't take so I would've needed a bigger one had I taken everything. The pod fit fine and it was solid, in good shape, and without water damage. Plus, both the drivers who picked it up and dropped it off did a great job. Using PODS has been easy, efficient, and purposeful.

I got a quote online from PODS for my moving and storage needs and then called them to figure out what my options were. Their rep was super nice and told me what they were. However, the guy who called me back after a couple of days to see where I was at with my decision was pushy. He was almost lying to me too because the lady told me in the beginning that my quote was good for many days, but he told me I should do it that time or I'm gonna lose my price. He was trying to sell me too hard and it just didn't feel good. I didn’t wanna deal with that person, so I called back and got another lady who was great.

We were doing a home renovation and had to move all our furniture out into the container that we got from PODS. It was really neat to have it delivered to the house, put our stuff in there, and get anything out we needed. Also, I didn't have to drive and I had a crate to get something. We booked it online which was pretty easy to do. I also called them when we got ready to be done and everything was well taken care of. They even called and gave us the time when the pod was gonna be delivered and when it was gonna be picked up.

PODS customer service David was able to resolve the issue the next day and have the POD picked up in 4 days and therefore avoiding any additional charges and was excellent... very professional and did take the time to contact me and let me know that issue has been resolved and all would be fine.

Whenever I contact them, I look for their pod pick-up and delivery rental services. I had a very good experience when I booked them online. PODS’ customer service has always been very, very good and their drivers and I had an excellent interaction. The container I got was the 16-foot and it was the correct size for my needs. Its shape was perfectly great. I'm a fourth-time customer and a very pleased one. PODS has extreme reliability and the level of information is wonderful. They do what they say the way that they're supposed to do it. And you don't have to second guess them at all.

One of our friends had used PODS' service in Pittsburgh and we were impressed with the way they did the move for him. So, when we moved from Pennsylvania to Las Vegas and needed moving service, we booked a pods unit with PODS over the phone and that was completely painless. We got the biggest container they have and for our move and it was very good and just the size that we needed. All the people at PODS that helped us, the driver that delivered the container, and the driver that picked it up were so nice. One time, the delivery was not so clear and we spoke with a rep, and it was arranged so quickly. We returned the pod unit a bit sooner because we were able to empty it a bit earlier, and the driver came right away to pick it up. We were out at the time, but the driver told us that we didn't have to be home and he'd pick it up, and everything went so smoothly. From beginning to end, the service of PODS was excellent.

I use PODS for the condo I lived in for some storage for a while. My property’s being renovated and PODS was security locked and everything was clean. I thought to go with them again when I move. I needed PODS for moving and storing and setting up the service with them was very easy. I got the middle-sized container, the one for two to three bedrooms. The pod was clean when it arrived. The delivery driver was very kind and very considerate and put it where I needed it. I lost a TV in the move but it’s just there around in the pod. I recommend PODS to all of my friends and my family if they ever need to move.

We moved across country and the empty pods will still be sitting in our driveway 2 weeks later. My handicapped Mother is having to be shuttled from the street up a long driveway 150 feet to the house. They said that the person handling our area was out of the country and didn't leave anyone in charge of the business while they were gone. To add insult to injury, because of the delay in picking up the 2 pods they now want to charge us another month of storage. Their business practice is despicable and we should not have to suffer because of the unprofessional behavior of the people they choose to service their units.

The reviews of PODS I saw online made me end up with them. I also like that the structures were very solid so if they were traveling in an inclement weather, they would hold up. I called PODS and booked a container. The reps were helpful and we were able to place the order easily and it went smoothly. I had picked the size of the container and they confirmed that what I picked was adequate. And it was big for my needs. The drivers were wonderful, helpful and very nice as well. They showed up on time and I got calls ahead of time letting me know when they were in the vicinity. PODS did a great job. If I moved again, I would definitely utilize their services. It was a big relief. I've recommended PODS to others.

PODS's pricing was cheaper than that of the other companies and their reps were very helpful too. My experience with them was excellent. I booked the pods over the phone and requested for two big containers and one small one. The condition of the pods was very good when they arrived. The drivers were very helpful, very nice and on time as well.

I had to move so fast and called this one company. But it was very expensive for them to move and store my stuff. And I wasn’t going to store it. Then I had gotten into a jam. I had to tell my cousin to find PODS online and she said to go with them. And so I did. I was happy with the person I talked to. He was just very accommodating, friendly and professional. Plus, the people who moved the pod were great. I had to change and move some stuff around and they were willing to do whatever I needed. They were very friendly and polite too. The container I had gotten worked perfectly with what I needed it for. I had a lot of furniture from my old house that wouldn't fit in my new house and I had to have somewhere to put it. I'd tell others to definitely use PODS.

I had a good experience using PODS for their moving service. I needed my things stored before I get it back. I booked a 16-foot container online and it was in a clean and in good condition when I received it. Also, their rep called to tell me when it was gonna come.

Because of the dynamic of my move where I needed to get out of one house before the next house was ready, I decided to go with PODS for moving and storage. I booked their service online and requested for a 16-foot container. It came in clean and in good shape. Everything was fine with the driver as well. He was on time and he placed the container where I wanted and even gave his input to what he thought was the best place on the location of the driveway to the house. Then, I had to call PODS because I ordered a lock and it wasn't the lock that I thought I was getting. The driver took it back with him and the credit department reversed the charge on my card.

We were doing a home remodel and the pod stayed in our driveway for the entire time. This was my first interaction with PODS so I have started the process online then I still had some questions so I called and they completed my reservation over the phone. The person I spoke to was very helpful and very kind. We got the 16-foot pod and it could have been bigger but we got what we could for the money. There were a couple of things that we looked at and the price per foot, PODS was the cheapest. We could have gotten two for the price that we were gonna get on other ones but we just used the garage in addition to the pod. We moved stuff out of our house while they did the remodel and then moved stuff back in. The pod was in excellent shape. It was used but it was clean. Also, it rained during the time that it was in the driveway and there were no leaks.

I needed PODS for moving and storing. PODS was a secure and a good decision. I booked them over the phone and the first time I spoke with the reps, it was okay. But the other times that I spoke with them, they seemed confused about the billing part of it. My mother was double billed but it was resolved with a return to my mother’s account. They were able to make everything right, however, they didn't reimburse the overdraft fees, which was $100.

I shopped for other companies and PODS is more competitive. They had the best pricing and I priced out their competitor 1-800-PACK-RAT. I used PODS for moving, both transportation and storage. I called to place the order and everything was fine. They did everywhere else except they didn’t meet my expectations on the scheduling for delivery on the other end. But the drivers that picked up the 16-foot container were all fine and I'm satisfied with the service.

I needed help with storage and I used PODS because I can have their container at my house. I booked a 7x7 container online and when it was dropped off, the delivery guy knocked on the door and confirmed where I wanted it. PODS is convenient and easy.

I booked PODS over the phone and we called back a couple of times as I was checking around. Overall, they were good to speak with and once I got the appointment, it was better. It was kind of a complex move and PODS was just more convenient in the long run for us. It was a little pricey though. But when we got the 7-foot container, it was clean. I had a very positive interaction with the drivers as well. The local one here was very friendly and explained the whole process since I was curious about it. He was informative and the one on the other end was very supportive and pleasing so I had no complaints.

I was going to a rural area. SMARTBOX doesn't service that area, while PODS does. I booked them over the phone for moving and storage and the rep was wonderful. She took care of my fears and told me I wasn't crazy for the way I was doing it. I asked for a 7-foot container. When it was delivered, it was in good condition. It was also the right size for my needs. The drivers were great and very professional too. It was a great experience with PODS.

I used PODS for pick-up, delivery and storage services. I didn't feel like driving a truck this time around and my only other option was to use them. I called them and booked the 16-foot container. The container was sturdy, clean and bright and its size was decent. And it was convenient for me with the container being right at my driveway initially. I like that it was at ground level, so that made it easier to come in and go on and off the truck ramp. The interaction with the reps was good too. And the delivery person had my lock so I was quite pleased.

I contracted with PODS to deliver on a specific date. I explained the arrival date was important because I had to purchase airfare and hire unpackers within a specific time. PODS assured my delivery date. One day after pick-up they canceled my shipment without explanation. The Pod won’t be delivered for more than a week after I have to return home. They offer no remuneration for my out of pocket expenses and I have to pay rental until I can return to unpack the Pod.

I had PODS deliver a pod and transport it from Nevada to Florida. And then from a house in Florida to a second place in Florida. They had very high satisfaction rating and after I did a lot of price comparing, they were the best value. I booked online and requested for their largest container. And though it was adequate, I thought it could be a bit bigger. I filled it up and still ended up not taking a bunch of stuff because I didn't have enough to get a second pod. But everything worked out fine.

We've used PODS twice now for moving. I'm the researcher. I pulled out everybody's best quote and PODS have the best. The only thing different was that the other movers would pack everything for you. With PODS, you had to pack it yourself. But what's a little bit of legwork compares to a couple of thousand dollars. So that was the reason we did it initially.

I had a big move from Nevada to Kahului, Hawaii and I used PODS since I liked the idea that I could pack up myself and put my own locks on it. I was not moving anything illegal but I liked that I was the only one with the key. PODS was the most reasonable as far as the price too. Also, the reviews that I read about them were very good. I started the process with them online then I made phone contact with them. That was very easy. I got their 16-foot container which was the biggest that they had. But I got rid of way more stuff than I really needed to because the container ended up being a little bit too big. It was fine though.

I booked the pod online, and it was pretty easy to do. We could've used the bigger one but we made it work. The drivers were both very friendly. PODS was great and we were very, very satisfied. Hopefully, I'll never need PODS again, but if I do, l would use them.

I Moved from New York to North Carolina. My experience with PODS has been very frustrating. I have paid for delivery, on 5/14/2018. I paid PODS, $1,582.10 for delivery. I was told by Representative to call back that following Tuesday to make sure. Delivery was in route. I called Tuesday s/w Leo, who stated delivery was not schedule and Money was being returned to my account. On 5/17/2018, money was return. On 5/21/2018 PODS took out $2,046.14, which included transportation, the monthly storage fee of $310 and Transportation fee of $154.00. After paying, we received a call from PODS stating there was a delay in delivery. And I will be receiving my Container May 31. 10 days later. Yesterday I received apology letter, with a promise to refund money. Then this morning. I received email to call PODS. My card is declining for 154.00 dollars. I on the phone number with billing for almost 1 hour and still no resolution.

PODS is a well-known name and I was familiar with it. Someone who was helping me wanted to use PODS also so we went with them. The container was very clean and the doors worked. However, it was a little expensive but overall, our experience with them worked well. Everybody was very friendly, helpful and courteous as well.

Great customer service but they advertise that their 16 foot container can fit a 3-4 bedroom home inside of it. If I were to put 4 beds into it I would be lucky to get a few boxes in afterwards, not counting a single other piece of furniture from my home. Just call it like it is! A 1-2 bedroom container. I feel like I was ripped off and I wish I had done better research before I paid $479 for my falsely advertised POD.

PODS had all positive reviews online so I availed of their moving and storage services. I booked a 12-foot container over the phone and the agent was excellent. They were very professional and I was pleased with the whole dealings. The container was spotless too. The driver who came was very pleasant to talk to. I would and have recommended PODS to friends. They wanted to know if the driver picked the pod up on time and how clean it was.

I got moving and storage services from PODS and I chose them because there were very few other alternatives in my area. I booked with PODS over the phone and my interaction with the representative was outstanding. I asked for an 8' x 16' container and it was big enough for all of my needs because I had initially ordered two containers, then I cut back to one. When I got the container, its cleanliness was excellent. I had awesome dealings with both of the drivers. I'd tell a friend to definitely go with PODS.

I’ve used PODS before. This time, I booked them online for moving and storage. The booking experience was fine. My son and I looked at what I had left and he said that the 12-foot container would be okay, so that's what I booked. But, it was a little tight, so I just stored the few little things at my son’s house. I was well satisfied with the container, though. It was clean and in very good shape. The drivers who picked up the container were also very nice men. They were very polite and professional too.

I’ve used PODS before and recently, I booked a pod with them again. I started online then talked with somebody and their reps were great. I had a small 7-foot pod for a small apartment and had it picked up in Ohio and delivered to North Carolina. I also used it for storage for a week. It was a tight fit but it was clean and in good condition. The drivers were very polite and very efficient, too. Then, PODS ' reps called to make sure everything went well. So, it was a wonderful experience and I was a very satisfied person. So far, I’ve used PODS four times and I would do it again. I would recommend them to others as well.

The online booking process of PODS is perfect as well as the size of the container I got and my interactions with the representatives and drivers. I used PODS's service for container shipping to a relocation and everything was great.

I've talked to another company for a moving service and everything's the same with PODS. But, PODS is a bigger name and they marketed that they have a bigger storage unit. I called to book a container and their reps were good at what they do. I got the 16-foot pod which came in a fine condition. It's the biggest one they have yet it wasn't adequate for my things. I needed about four of those.

I bought another house and we needed storage to keep our things. But I didn’t trust those places where you put your stuff in, so we got PODS for moving and they stored our things for four months. My husband booked with them and that was fast to do. We requested the big container and I put the contents of a two-floor house in there. The container that we got was in good condition. It was nice, clean and painted. The drivers that picked up the container both spoke Spanish and they were good to me.

I booked PODS online for moving and storage and I appreciated that. I was also able to make adjustments on deliveries online. Then, when I had to change a date, I couldn’t do it online and someone from PODS did it for me manually. The container was fine and it was full. It's been perfect with their drivers as well. I would do it again.

I was moving and PODS was the first one I thought of doing that kind of business. I booked them over the phone and their customer service was pretty good. Their reps asked me where I wanted the container delivered, in what area in my driveway and if I wanted to do it facing a certain way. I got the 16-foot container which was the biggest one I could find. I had so much stuff. It was clean and I didn’t have any problems with it. The drivers got the container off and they came and picked it back up. Everything was on time, the interaction was smooth and I didn’t have to worry about anything.

I needed moving and storage services from PODS. I went with them for the convenience and the website as far as the information they had there. I asked for an estimate from PODS, then I got an email with a quote from them and it had the transport organizer's name on it. I called this gentleman and arranged everything with him. I got a 16-foot container. It fit everything in there and I had not much room to spare, so it worked out perfectly. The container's sturdiness was good. There were some leftover items in there from whoever had it previously, like broken pieces of furniture knobs, but nothing terrible. PODS did an excellent job of keeping me updated on how things were gonna go, when the container was gonna get there, and when they were gonna pick it up. The process was very smooth and, according to my wife, the driver that picked up the container was very friendly.

We've seen PODS advertised but we were going to use Penske because we've done that before and we had no problems with that. But our time elements were kind of crazy and we thought we'd give PODS a try. We booked the container over the phone and their prices were comparable to what we expected. We had to change the moving days a couple of times but we had no problem at all. Working with their reps was really easy. We lived in a condo in Boca Ciega, Florida so parking was a problem. There were rules and regulations but we asked a couple of our neighbors if they'd mind it if we'd use their parking space and they said they wouldn't. We were very involved in our condo, so everybody knew us. Then, PODS picked everything up exactly as planned and it worked out great. Everything was also delivered up here in Redmond, Washington undamaged. We would recommend PODS any day.

I heard that PODS is a good company and I booked their services for moving and storage over the phone. Their reps were polite and very helpful. I got a 16-foot container which was in great shape and clean inside, but it wasn't big enough. The driver that dropped off the container was excellent and we had a very friendly and interactive conversation.

We were constantly losing stuff before so I used PODS recently for moving. Their website was very user-friendly. I did a quote online and then I booked the service on the phone. Their rep was wonderful, kept me up to date and informed. We got the 15-foot container and it was perfect. I had one piece of breakage and that was because I threw it up on top so when the ledge broke, it was at the end. Overall, my experience was fabulous. I would recommend them and I’d use them again.

We were moving cross-country and had a good recommendation from our son, who had used PODS two years prior and was very happy with everything. Plus, the cost was made a little bit more reasonable since the company wasn’t moving us. I booked over the phone and the agent was wonderful. She walked me through the process and told me all the dates. It was very right on. And although there were a couple of changes that I had to make because of the dates, she took care of all of that. Everything was very smooth.

The convenience of my timetable made me go with PODS. I booked two 16-foot pods online and it was fine with the exception of trying to set up dates for drop-off and pickup. I experienced a huge amount of lag time and timing out processes so I didn’t know if my order went through. I had to go back in and do it again then they kinda locked me out. Other than that, the pods fit my needs and the drivers for the pickup and drop off were both outstanding. They called and asked me for directions and placed the pods exactly where I needed them. I would recommend PODS and tell others how satisfied I was with my experience.

I moved my things from one state and using PODS was a convenient thing to do. I went through the phone, talked to a representative and requested for the biggest size. Everything was excellent.

I needed services from PODS for moving and storage and PODS could sit there for a while where we wanted it to sit and that was the best. I booked their services over the phone and their customer service was good. Also, I had no issues with the drivers during delivery and pick-up. I requested a 16-foot container and it was in a fine condition.

We needed to move and I called around, and it seemed like the prices were similar in terms of storage and moving. Also, we were having to move twice. We had to move into an apartment while we had our house built. So my other option was to move, take our things to a storage, unload it, go back to the storage, load it, bring it back out and unload it again. PODS came and delivered the containers and we hired a company they referred to load them. Then we loaded them to store them and they brought it back. The PODS drivers were good and the containers were clean. The only issue I had was we had a piece of furniture that broke and it wasn’t from loading because there was a mirror inside the unit that broke. It wasn’t even exposed to the outside, so it got dropped or was sat down really hard. When we filed a claim, they didn’t wanna pay for anything, and that was a little disappointing because I paid a crap-load for insurance.

I knew PODS's name and I needed their storage services super quick, so I went with them. I booked with them over the phone and the rep was great. He took care of everything right away and quicker than I expected. The driver called to let me know that he was delivering the container. The container that I got was definitely clean and it was cleaner than I expected. It was sturdy as well and I was impressed with the way the inside was set up for hanging things and for storing, which was different from what I expected since I thought it would just be there. So, the container was really nice. I had an easy and great experience with PODS.

PODS transported a small pod from New York to Ohio for me. they were fast to respond and their prices were reasonable. Also, their representatives were knowledgeable and friendly. The pod itself was clean and the driver was fantastic. When the container was picked up from the first Ohio location, it was in the middle of a downpour of rain, then they delivered to another place where there was also pouring rain. When they picked it up the final time to take it back to PODS, it was also raining. The drivers did a really good job as far as knowing exactly what they were doing. I am still waiting to be credited though and it has been weeks now. They picked the pod up and the day after, they charged me for the next month of storage fee. I’ve called twice and been told I was gonna be credited but I still haven’t received a credit on my credit card. Other than the fact that they still haven’t given me my refund, PODS did a good job.

PODS' reps were outstanding! But the container wasn't the greatest. It took on the water.

We used PODS for the convenience of the pod being delivered, which was awesome. They had a system to place the pod in a convenient place. And also, I did not have the means of any transportation to store it at any kind of storage facility, to load and unload and then do the reverse once the remodel was done. The movement of the furniture was also considered as to our immediate use. As to what we needed and what we needed to move out.

I needed a pod to move my stuff. I had used PODS before. The rep who I spoke with was professional and nice. Also, it was seamless and easy. when I went online. I requested for a 16 foot container. The first driver was a little funny but the guy who dropped it off was not. There was a little lack of communication on their part as far as not having a proper respect for my time but from there on out, everything was very professional. We were dealing with a death in the family at the time they dropped the pod off in New York and the guy was very nice and respectful. I crammed everything as tighter as I could and everything arrived in one piece so I was really happy about that.

We were putting in some new flooring and we had to move the furniture out of the house. We had used PODS before and we were very happy with them. I started out booking with them online and ended up booking over the phone. The reps that I talked with were very reliable. I requested the largest container for residential use and it worked out perfectly for our needs. The container was in excellent condition when it was dropped off and I felt secure storing my stuff in it. Their drivers were very courteous and efficient. The pod unit really helped and I had a good experience with PODS.

As a first-time user of PODS, it was a bit confusing trying to book online. I did it over the phone instead. Even when I needed something taken care of later on, it never took a long time to get through to anybody. Their representatives were always very nice and helpful as well. The two 16-foot containers I got were all that I needed for moving and storage. They were empty and clean too. I had them dropped off in the middle of the month but PODS bill for a whole month upfront. So they were supposed to credit us back for half a month and that didn’t happen at first. I called and within two days, the money was back in my account.

We were doing a personal move and PODS was the moving company that we heard of more. I booked the service over the phone and the rep I spoke with was very informative and polite. Their drivers were incredibly polite as well and they brought us a pod that's in perfect condition. Everyone was very helpful and it was a very smooth experience.

We were moving a grandfather clock from Northern California to Southern California. We've used PODS before, so we decided to use them again. I phoned them and we had a challenging rep. He was convinced that we needed a bigger facility than we asked for and was selling pretty hard on what seemed to be a more expensive option. So, he talked us into it. But when we went back and measured the clock, it was just bad advice. We ended up calling PODS back to change the container to what we originally thought we needed. Other than that, our experience with them was perfect. Their driver was great and very helpful, too.

I needed to move stuff from Florida to New York. I didn't want to use U-Haul so I decided to go with PODS. I got their smallest container and the drivers were able to pick it up on time.

We moved across country and used PODS as they were cheaper and a bit more efficient than other options. Plus we didn’t have to drive it ourselves. I called them for a quote and booked the service at the same time. Their reps were helpful and got me what I needed. We got a 16-foot pod, which was about the right size, but we could've gone with one that's a bit bigger because there were a couple of things that we couldn’t take because we couldn’t fit it. Anyway, the container was sturdy and it was clean on the inside. Unfortunately, it was snowing outside when we were moving so we ended up making it a bit dirty on the bottom, just walking in and out. But the container was fine and we felt that our stuff are gonna be safe inside. We were very happy with it. And the guy that dropped off our pod initially was really great. We talked about different areas in the parking lot where we could put it and what the best decision was.

We booked a pod for my father's stuff and they picked it up from his house. Then they stored it for almost a year and delivered it to his new home. They were the only one I knew who could provide such services so they were the ones I called. The rep I talked to took the address and my credit card number and the process was quick. Then, we had to reschedule and they did that for us with no problem. The whole thing was kind of fiasco for us but PODS made it easy. I've been to their website, too, and it was easy to use as well.

We did a local move for about 5 miles. There was a gap between the closing date of our first and the new home, and we ordered two of the 16-foot pods and had them in storage for 10 days. Several years ago, we had a really bad experience with a similar kind of move where we had over $20000 in damage. So this time around, we ended up selling quite a bit of our furniture and so we thought that we might as well just go with PODS. I started booking the pods online but I kept getting these little error messages to call to book this particular need that I had. Apparently, they couldn’t handle it online where it wasn’t in storage for a whole month. I ended up having to call to finish up the reservation, but it was very quick. Once I explained that I really needed two weeks tops, the rep got it and just asked for the date, and we were done.

Company is a total rip-off! They will continue billing your CC until you cancel it. Your valuables will be destroyed, the insurance is fake and they charge you double what they quote. No way this company has the rating displayed here, go on any other site and read the complaints, they read like a broken record.

We chose between PODS and U-Haul specifically because we needed temporary storage while we were closing escrow on the purchase of a house. And we felt that PODS' containers were much sturdier. Although it was a little bit more, they offered a secure place to store the container while it was ready to be delivered to the new location. I did some research online but I had some more question so I ended up booking once I called the 800 number.

We were in Hurricane Harvey so while we had to do some renovations, we stored some things in our driveway. I got a quote from PODS online which was super easy then I called in. Booking the pod and scheduling the delivery and the pickup were very easy. We had a super nice driver too. He was very pleasant to work with. He called before he came and let us know, and it was definitely within the delivery window. Then we talked a little bit about Harvey because that had been keeping him busy. The 16-foot pod was perfect for us and it was in good condition.

I've used PODS before for moving and storing, and it was fine. We needed both moving and storing services and this is the second time that I've used them. I started in online to book with PODS, but then I called in and finished the booking over the phone. The reps were knowledgeable and they were very friendly and informative. They were able to answer my questions right away. I requested the 16-foot container which was the largest one that PODS had. When the container arrived, it was clean and in good condition, and it looked like it was newly bought. We filled it front to back and it was perfect for our needs. The driver who dropped off the pod unit was very friendly and he talked me through where he was gonna put it and how he had to do it. It was a great experience we had with PODS.

I was storing and figured that PODS was a better storage company based on my search. I booked their services over the phone and the rep I spoke with was very professional, as well as the guy that came in the dropoff or pickup of the unit. Everything was good and my belongings were in excellent condition during the process. The people were all very nice. I had a great experience with PODS and I would recommend them highly.

We should have never disregarded all of the bad reviews we saw on this Company and have learned our lesson the hard way. At their attempt to deliver the POD to our residence, our neighbor's car parked in their own driveway prevented the drop-off. The neighbor was to arrive home in under an hour, but after multiple holds, we were told that they were unwilling to come back later that day or the following morning prior to the movers arriving. We were told that a charge of $109 would be incurred only to see that this morning our bank account was hit with a charge of $301! Two emails have been sent to PODS Customer Service with no responses. This Company is a complete disgrace; I am not sure how they have not been shut down. I do want to mention that UHAUL is the way to go. They came through for us and we are greatly appreciative.

Moving companies only have trucks and I didn’t want to walk up a ramp because I’m 80 years old. With PODS, I didn’t have to do that. I booked them online which was easy to do and then, they called me. I had to call them back and change the pick-up date because they took longer than what I expected. They said they would be here at a certain time and the guy called before he came. I was having my garage floor redone so, I just had PODS set the 16-foot container in my driveway and moved everything out of my garage. Then, they moved everything back in. It was absolutely full and I’m glad they didn’t have a 12-footer since I was going to get that but they didn’t have one to deliver. It wasn’t that expensive and it was exactly what I needed to do what I had to do.They did a good job and I had a great experience with the whole thing.

I have some friends who had used PODS and they had been very happy with the whole setup. I booked a 16-foot PODS container over the phone and the rep was great. He was very helpful, knowledgeable, efficient, and polite. The container was very nice and almost looked brand new. It was clean inside, there were no dents on the outside and the door worked fine. It was enough for the boxes I had since there wasn't any furniture picked up. I moved it from New Haven, Connecticut to Englewood, Florida where I stored it for 10 months and then I was able to move it from there to my final destination which is in Bradenton, Florida. Everything was accessible and easy to get to, and everything was great. Everybody was also really very helpful. My experience was absolutely perfect from day 1 to the final drop-off.

We did a long-distance move and we rented two 16-foot pods as well as an 8-foot pod, then had them delivered 1400 miles away. Initially, I did a little bit of research then one of our neighbors had used PODS when they moved in to our old neighborhood in Minnesota and spoke highly of their experience. That was a pretty good endorsement and that was the thing that really swayed me to go with PODS.

I was moving from one house to the next and PODS was able to give me the flexibility I needed, because I had to do the move in two stages. I had to move stuff out of the house I was living in and put that in the storage. Then I did some updating and after I had gotten ready to move to the new house, we had gotten a second container to get the stuff there. I had two drivers in Moraga and then two different guys here in Auburn. They were all very professional and knew what they were doing.

We had our stuff in storage for eight months, so it was a long period of service. I booked PODS over the phone and interacting with the rep was all good. We used a size 12 container and we probably should have gotten a bigger one, but we were in-between and it worked out fine. The container was in perfect condition. Also, both the driver that dropped it off and the one that picked it up and redelivered it were good.

I needed both moving and storing services. I booked a pod unit with PODS over the phone. I tried to do it online, but the days I needed weren't available, so I had to call them and that was pleasant. I'm glad I called because, even though the online schedule that I wanted was filled up, the rep told me to call every morning if he got that schedule opened. He had it opened in two days and it worked out perfectly.

We’ve used PODS before for a local move that we needed temporary storage for. We were really happy with the customer service and the quality of the pods that's why we wanted to use PODS again for our move. We rented two pods and had them relocated from New Mexico to Nevada. I booked two 16-foot containers over the phone. The interaction with the rep went very smoothly. Also, the rep and the drivers were very pleasant and professional.

Booking a PODS container online was smooth and easy. The representative was on the money and had told me what it would cost me and how it would be delivered. I requested for the smallest size and I put at least one room in it. The container was clean and it looked like it was new. I had pleasant interactions with the driver who picked up and dropped it off. He told me what he needed, particularly spaces needed to drop it off, and everything went smooth. And where I live, it was easy for me to get up and down the steps and have the pod sitting right there. The whole experience was fine and I have no regrets. Also, I'd recommend PODS to a friend.

We were looking for moving and storage services and since PODS does both and we didn't know what kind of timeframe we were looking at on the closing for the house, we thought that they were the best option. I booked everything over the phone and the rep was knowledgeable and helpful. I got two 16-foot containers but I exchanged one for a 12. Both came in good condition. However, I ended up with a little more leftover than I originally thought. The customer service called in a timely manner, kept me up to date on the dates and everything, and made sure that I didn't have any changes that I need to make. Everything then got to me in time. I've already recommended PODS several times.

PODS was expensive, but it was worth it. We booked them over the phone and had them for two months of storage and moving, and they were very professional. The reps were good and their drivers were very nice. The container was clean and sturdy and we jammed that big container full. It was a wonderful experience and I was very happy.

PODS' headquarters is close to the house so I went with them for temporary storage as we were renovating the house. I booked them via the internet. The 16-foot box I used was sufficient for what I needed. PODS provided a very good service as well. It was convenient and very practical too. PODS was also very accommodating when I needed to change out the dates for a couple of times and I had to get blankets. And every time I had a conversation with them, they were okay. Both the dropping and picking up drivers were very polite and professional as well.

PODS was great. I moved and I liked the convenience of using them. They could leave the pod while I loaded it. I only had one bad situation when I was scheduling the container to be picked up. When they were coming to pick it up, I had already made an arrangement for the movers to be there, for PODS to pick it up after my movers left. When I got the call of the timeframe that it was gonna be set, it wasn't the right timeframe. When I called, the lady was really rude to me and told me I didn't have any other choice and to deal with it.

PODS seemed like it was the easiest one among a couple of other companies I looked at. Dealing with their reps went well, but they didn’t wanna mess up and were overly thorough. They repeated everything 100 times to make sure it was clear so it almost dragged out and they always read back everything I said. The two 16-foot containers seemed fine, but I could’ve used three. I ended up getting U-Haul to get the whole last load with me, which was fine since I needed the stuff sooner. Everything worked smoothly like it was supposed to and I was satisfied with my experience with PODS, though I wished they were a little cheaper.

We were moving from our old place of business to the new place. We had a one-month waiting period, so we kept our things in storage for a month. With PODS, it was convenient to be able to have a container delivered, fill it up, then have it redelivered to a new location without having to empty it. It's not like storing in a storage unit where we have to rent a truck, fill the truck, fill the storage unit, remove the stuff from the storage unit, and fill the truck, so it's less manipulation of our furniture and it saves a step.

We had to transport some cabinets and they needed to be stored before because the house was being renovated so we went with PODS. I looked it up online for sizes but they wouldn’t give me prices so I had to call. The reps were good but when we needed to change something, they couldn't accommodate us. The cabinets were not quite ready to be shipped. There were a few items still not done and we requested for them to come and pick it up the next day but they refused. They said they couldn’t do it for another two weeks. But they were good overall. They went through that horrible winter and nothing was damaged. It was really packed nicely and there was no water leakage or anything like that. I would recommend PODS.

PODS guaranteed they could get here faster than the other company. We booked online and their website navigation was good. And when the actual unit arrived, it was very good too. Overall, PODS was easy to use. We also thought the price was fair and everything went according to our plan. We are satisfied with them.

I’ve used PODS in the past and it was a good, quick service. We were doing a household renovation and I booked with PODS online. I had a 20 foot container put in my front yard and it was in perfect condition. PODS was very responsive and the driver that picked up the container was very friendly and professional. Our experience was fine and I’d use them again.

When it was time to deliver my pod to my location The Delivery Agent was very helpful. My driveway was too steep to deliver the pod so they placed it halfway on the sidewalk and half way on the street. The Delivery Agent was concerned about the local municipalities since we were blocking the street. The movers were late so that Delivery Agent actually helps me unload three quarters of the Pod before the movers arrived. He then waited while the movers finished unloading the Pod and took the pot away so that I could avoid a fine from the local municipality. This isn't the kind of service you get every day. I would definitely recommend PODS to anyone.

My mother's house got flooded last August so we moved what was salvaged out while we remodeled the house. I did a little online research since I wasn't familiar with PODS but I've had friends who used them before so I went with them. I did everything online and the process was simple. You set up an account and put your credit card information in. Then you tell them when, and you can even diagram how the pod is to be positioned and where it's supposed to be positioned. They will then email you with a delivery time.

Don't worry about trying anybody else but PODS. I needed to store all I had for a month and move, and PODS was the most affordable. I got a starting quote online by filling in my information then somebody would call me or I'd call them to finish it off. It would be nice if I could get a quote online without having to call somebody. I'm not great on the phone and doing it online would make my life easy instead of having my number out there and having a bunch of people call Nonetheless, the 16-foot container I got was like brand new. Also, my grandmother said that the driver was nice and did a great job. My truck had broken down so I couldn't move it and when the same driver who dropped the container came to pick it up, he only had a slit to work with. But he ended up getting out with no problems. So, everything was smooth.

I got PODS to store and move my stuff thinking it would be a simpler thing to do than to transport everything into someplace else. I simply booked the service online and requested for the 16-foot container. And it was great. It was slick, clean as a whistle, put right where we could get to it easily, and we packed it pretty good. Also, I was very happy with both the drivers that came to pick up and drop off the container.

We had a lot of stuff and we didn’t have a final address for a little while so we needed PODS' storage option. We booked their biggest container over the phone and that process was great. Everything was easy and explained properly. But we didn't have ample room in the pod so we had to rent a moving truck. Other than that, PODS' drivers were professional and courteous. They made a stressful situation very easy-peasy and in the end, everything worked out.

My friend had used PODS to move and said it was really great, so we decided to use them too. I booked a pod over the phone and the first person I spoke to was pretty bad, seemed really confused, and kept delaying the conversation. He heard the phone ring on my spot and asked if it was his phone ringing or mine, and it was very weird. However, the next person I spoke to was great. She was very helpful. She offered me deals, gave me all the information I needed, and it all worked out. The 16-foot container was perfect and everyone who delivered and picked it up was really nice. They called before they got here and were able to put it exactly where we needed it to be. They were very friendly too.

I had used PACK-RAT coming from Boiling Springs to Garner. They let me down because I had a freezer full of food that I had plugged in, in Boiling Springs. They were supposed to pick it up and deliver it so I could plug the freezer back in. Instead, they took it to the yard and said they'd deliver another day. The freezer was 24-cubic feet and full of food so one can imagine how much money that food was worth.

Everything was excellent with PODS. I needed a container dropped off and picked up, and they did exactly that. I booked it over the phone then monitored it online. I would use PODS again and recommend them.

I needed a container to store things for a few weeks before we move and chose PODS because we wanna start packing early. I booked their biggest container over the phone and we still need a trailer but our house is pretty big. The rep I spoke with was super helpful and nice. However, the interaction I had with him was extremely lengthy which took 40 minutes. He was talking really slow and there were a ton of questions. It was really frustrating. I have small kids and don't have much time. Other than that, I had an excellent dealing with the drivers that dropped off and picked up the pod. We were super pleased with the experience. PODS was convenient and super helpful.

We were remodeling our kitchen and our living room so we needed a month-long storage for our furniture. We found PODS online and they were competitively priced in the local out of Ocala in Florida. We booked the service online, which was very easy, and requested for their biggest container that can fit in the driveway. We ended up with the 16-footer and it was probably overkill, but I'd rather have overkill. The guy that dropped it off was fantastic and he knew exactly how to get it where we wanted it and drove it well. The guy who picked it up wasn’t as creative, but we got it. I've recommended PODS around the area for that kind of thing.

PODS could do both the moving and the storage for me and using them would be easier than having to load and unload. So, I decided to hire them. I looked online but I ultimately called someone to get my questions answered. I had an issue in understanding the permits that were needed but other than that, everything went really smoothly. I used two different containers, one was from DC to Denver and the other was from Macon, Georgia to Denver. The one that was going out of state was bigger because they didn't use the smaller ones for that. Both pods ended up at the same place at the same time and the drivers were great. They were very willing to work with whatever situation they happened upon when they came to pick up the pods. If there were curves or trees that I was concerned about, they knew how to work around them. All in all, using PODS is the best way if you need to move and store stuff for a while.

We had to move cross country and my car didn’t work so we used PODS for the convenience. Booking PODS, which I did online, was easy. They have a very friendly and easy to do website and it worked great. We had two of the largest PODS and the containers were in good shape and clean. We used the PODS to store furniture and they transported them to us. The drivers who picked up and dropped the containers were super friendly and did their job very well. PODS is a great thing to do but it's overall expensive.

I used PODS for temporary storage for about three days, and it turned out to be a good and real convenient experience. Booking the service online was simple. I just went on there and told them what I needed as far as one or two pods and then the size. And then I scheduled the date and time. However, my schedule changed and I had to make adjustments to my booking but it was difficult for me to figure out how to change my schedule on their webpage. So, I had to call and just do it with them over the phone. And so, that aspect of their web design could be something that they could look at.

PODS canceled my reservation the day of delivery. I booked it 3 weeks ahead of time and was issued a window for the unit to be delivered. An hour past the window closed I called and was information PODS could not provide a unit because of the Memphis office management. I did not have enough time to find a replacement.