PODS Reviews

The 1st customer service rep had the audacity to act as though it was my fault the idiot driver left it in the middle of my driveway because I was not there when the driver arrived TWO HOURS PAST THE LATEST TIME ESTIMATED. But wait!! Yep, there's more. The 2nd customer "service" rep informed me that I will just have to wait to have it moved until Monday, July 6th because tomorrow is a holiday. So I have been on the phone now with a neighbor asking to park in her driveway as well as allowing the folks packing me to park in her drive and consequently disrupt her July 4th celebration. I hope everyone at Pods Moving & Storage in Greenville has a Happy 4th. Thanks for ruining mine.

Update: I finally reached Daniel **. **Customer Advocacy Specialist in The Office of the Executives in Florida on Monday afternoon, July 6th. After an exhausting conversation with him explaining how blocking access to my home had caused stress and undue delay in packing, I finally asked that they refund my money and pick up the POD. He agreed to refund the rental amount, but had to check with others in The Office of the Executives in order to refund the delivery fee. I guess they thought my situation was worthy and refunded all.

Listen up, though! That's not all folks! When I said to get it out of my driveway TODAY or at the latest by TOMORROW, July 7th, first thing, he had the audacity to say that they could not come pick up until Wednesday, July 8th because they have schedules to keep. Laughable!! Where was their schedule when they dumped a POD at the top of my driveway TWO hours past their proposed three hour window of delivery? Daniel proceeded to tell me the driver had attempted to call me, but because I did not answer, he chose to drop it at the top leaving us NO access. Daniel attempted to place blame on me that I did not answer TWO hours past the designated time of delivery. Yet I had waited the THREE HOUR time frame of delivery. The call came from an Indiana number, btw.

No amount of angst for me convinced Daniel to get the POD moved ASAP. On Monday after my conversation with Daniel night, it occurred to me that with a refund I was no longer in a contract. I called again to the PODS customer service number. I use the term customer service for them lightly. I then informed them that the POD was now illegally parked blocking my driveway because I had NO contract....monies were refunded per the emails I received from Daniel. My home had been held hostage long enough by their container. I asked that it be removed FIRST THING Tuesday morning, July 7th, or I would have it towed. Of course, you guessed it!! The Rep said it was scheduled to be moved on Wednesday, July 8th....and yes, they have SCHEDULES!!

I persisted that it was now an illegally parked POD at the top of my driveway and I would have it towed if not removed FIRST thing Tuesday morning. Tuesday morning, it was removed by PODS. Tuesday afternoon, Mobile Attic delivered an even larger unit than the one from PODS Moving & Storage. The Mobile Attic was placed at the BOTTOM OF OUR DRIVEWAY AT THE EXACT SPOT THAT PODS SAID THEY COULD NOT PLACE THEIR UNIT. I was given the driver's NAME AND PHONE NUMBER to save in order that I would know the number. The stress we were under to complete our move by July 10th to close on our house caused by PODS Moving & Storage was almost criminal. BUYER BEWARE!!

Needless to say the customer service team was unable to fix the issue or get me to their supervisor (wouldn't take my call for some reason). The POD was delivered 3 days later by a driver who was WILLING to go out on their day off to drop the POD off. The drivers during drop off and pick ups were amazing and super friendly. The were quick and very professional. All in all the experience with PODS was disappointing because no one in customer service could help me. I was unable to change my plane flight, so I left my pregnant wife and brother to load the POD alone. Please triple check your POD drop off and pick up date weeks before the actual date. Very disappointed in customer service, scheduling, resolving of issues, neglect from any type of management for help and attention to detail on behalf of PODS.

The parking lot had 4 pods, none of which were mine. We went to the front door of the facility and our name was on the list for access that day. However, when I called the dispatch number on the door, the person we talked to (Steve) confirmed that the Pod was not there. He suggested that we call the 1800 number and he would do his best on his end to locate the pod. He never called me back and I could not reach him again after attempting to call the dispatch number about 5 times for about 4 hours.

I called the 1800 number and talked with another agent for about an hour or so. He said that the Pod shows that it's there, but it was never checked in. He was unable to call the logistics team because he doesn't have a number for it, so I had to wait until he sent an email and they responded back to him. 3-4 hours later another agent called me letting me know that I would not be able to access my pod until the 28th. The agent couldn't give me any more details other than they did not know where my Pod was and that it should arrive on the 28th. On May 27th I received my first contact from Pods "Customer Advocacy-Customer Resolution Specialist". I posted pretty much exactly what I posted above.

3 hours later they responded saying they will need to investigate the issue further. After not hearing anything for about 2 weeks, I sent a follow up email on June 9th. They responded back a few hours later with a phone call. They asked for itemized expenses. Saying that they would compensate me $100 per day max and for any additional expenses. So I added up $500, $100 for a blow up mattress from Costco, and some food expenses totally around $900. So I promptly sent that over to them explaining that those are just losses I can add up on receipts which didn't include not being able to work for a few days, starting a lease at an empty apartment, canceling on a moving company who luckily didn't charge us, and risking going out in the peak of the pandemic.

So I felt $900 was super reasonable. Again no contact until June 23rd, so I emailed them again. On June 25th they contacted me telling me they would call me on the 26th. I just talked to them today 6/26/2020 and they said the most they can do was $500. I understand things happen as we are all human. However, I don't understand how after confirming multiple times that our personal belongings that we entrusted to Pods could not arrive on time. Even with this being the case, why were we not informed the day before we arrived at the facility on 5/23 that our pod did not arrive. I find it pretty unacceptable that when we arrived on the 23rd our name was printed on a list on the door of the Pods facility knowing that it wasn't even there. So all in all this whole thing has been a huge mess.

I don't understand how a company who essentially is a logistics company could make such a gross mistake. I counted on Pods to champion my move and provide accurate timelines for a coordinated move. When in fact I mostly received misguided and disjointed communication necessary to facilitate a coordinated move. The lack of communicate not only wasted the time to plan a move, but also sit at a location for hours in limbo, effectively wasting the whole day. Even after all that I figured an agent could at least let me know where my pod was or talk to someone who could help. However, the agent had no idea or any way to find out where the pod was and instead only had an email to request information for the logistics team. All to find out someone made a huge mistake and that I'd somehow get some sort of remedy from someone in an email days later.

This whole thing leaves me feeling like Pods does not care at all about its customers. It lacks the ability communicate not just with its customers, but with each other. There is definitely a lack of coordination and thoroughness within the internal processes of the company. Which currently all adds up to poor customer service leaving me feel really mistreated and a total loss of all confidence in the company.

There is no reason why a logistics company who is coordinating the move of person property should tell the customer they have no idea where their stuff is and that the best we can do is email you in days with someone who can shed light on the situation. So I told them that $500 wasn't worth signing an NDA and would rather share this information with the world so other people don't have to deal with this company.

I asked to speak with a supervisor above Angel and she had no care in the world. She actually said there’s nothing she can do and said the conversation was over and hung up on us. I can’t believe a company can continue bring successful doing people this way. There’s even reviews of people saying they purposely don’t pick up from your driveway in time either so they can charge you for another month. I’ve never experienced such deceit in all my life.

Original Review: If you are desperate, then contract with them as long as you don't care if your items get damaged. We moved from Long Island to Texas. We had professional packers pack our items with blankets and boxes around the corner, very tight so there was NO shifting possible. PODS must have "dropped" the container after it left our house because all our dining room furniture (worth about $10K) was damaged.

We took insurance because of the long haul; HOWEVER, when it came to putting in the claim, they would not give us a penny. Here is the fine print: It has to be an "explosion, fire, lightning, riot; weight of Ice, 'falling object off of their roof,' collapse of their building." So what are the chances of that & everything else is off the table. Do Not Take the insurance. We were disappointed that we paid $49 per container each month when it did not protect anything. We feel the insurance was misrepresented when their representative said it was a good idea to take it. What a ripoff.

Finally after multiple emails to corporate Nathan ** emailed me and asked for photos and info. When my daughter was home to help me we opened it up, pulled it all out and took photos. I provided everything they asked for. I requested a refund as the storage provided was not secure as promised and payment for replacement and repair of the damaged items. They began stringing me along for months saying It was under review, then that the pod had been rented so they couldn’t look at it - not my fault as they had my claim before they picked it up. Today I received yet another email saying the claim was still under review because the pod was still rented out. I complained in a return email and got an instant response saying my claim was denied. This is no way to do business.

Original Review: May 26, 2020

We changed our plans a few weeks before our move and decided on a different option. I called Pods and canceled the pod. That was May 11th. 15 days later and the refund still has not hit my credit card. I called Pods again this afternoon, and was told the credit can take up to 10 days to hit the credit card. I guess I will have to take this up with American Express.

We called the PODS company and they listened to the consultation call and determined there was an error by their staff in the consultation. They offered us a credit around $360 for their mistake. Well thanks for the small fraction of the cost of our lost items. That will get us a new rocking chair. Well our POD gets delivered and all our the cloth material items has a musty mold smell. Every piece of clothing piece, every bed now smells and they are new and now my son has to sleep on a mattress that smells like mold. They were supposed to take care of our things and they simply didn't. I know our things don't matter to this company but they meant everything to us. It's disheartening to be treated so poorly by this company.

Next the first pod was delivered, drivers have all been great by the way, no issues there. But the first driver stated that he may cause a little bit of damage to a planter box I had on the property and suggested that I fill one, then replace it and have the first container stored. Driver was not sure on if it costed any extra, but stated I should call into the office and inquire. The first property was on an acre, with a 1/2 acre in the front yard alone, so we had the space for the second container, but I called into the office to see about replacing them out. First lady I talked to was a little confusing to talk to, but did state there would be an additional cost for storing but they currently did not have an available space. So I asked to have the second pod delivered, placed in front of the first pod, which I was then told that I would have to wait a until the following week for the second container to be delivered.

Confusing part here was that both were scheduled to be dropped off in the same day and I called the office just as the driver was leaving my property after delivering the first pod. So I don't see how I was bumped out of the way so they could deal with another client that was after me. The lady on the phone said that she understood my frustration and would have a manager call me....I was called, but by the driver, which he was confused on why he should call me, since he was just the the driver. Has no power to make any dissensions or changes....so nothing got resolved there.

She also told me about the pricing of what I gotten into. First there would be the drop off cost ($89.99 per container), then monthly rental cost ($169.99 per month per container), then the pick up and deliver cost to the new location ($107.49 per container) and lastly the cost to pick the container up ($191.49 per container). All in total was $1,117.92, which I was floored because that's not how PODS advertises their pricing through their marketing. I'd fallen for the good ole bait and switch tactic, which I was shocked it would cost so much when all I'm getting is a empty container that I have to load, then the additional cost for a driver to pick up the container, put it on a truck and drop it off at another location. Not a lot of moving parts there, especially when I was quoted $1,200 for a professional moving company to do it all for me.

After hearing how much this was actually going to cost me and that I would not get the second container dropped off until the following week, which I was already stuck paying for one container, I cancelled the second container and rented a moving truck for the remainder of my items. When I cancelled, it was the third time I called into the office, again, so much confusion on something that was supposed to be simple and way cheaper than hiring a moving company. Also after learning about the cost, the girl on the phone suggested that I should have called in to set up everything, that the website can be challenging....again, I'm was just ordering a empty container to be dropped off, should not have been that hard to figure out and understand.

When I cancelled the second pod I asked the women on the phone that the money I had paid so far, on one pod, should be enough to cover the total pod cost, she said yes, I would not be charged any more money. I was then later charged another $193.02 just to pick up the empty pod. So I was first charged $560.30 then an additional $193.02 for a total of $753.32...for one empty container. The total price I was told for 2 container was supposed to be $1,117.92, which if I divide that by 2, comes out to $558.96. I guess I again fell for how dishonest this company really is, but was stuck paying them when we had to move out of our house. Then we have today where I received a email from their market manager, which I tried to call his cell phone number, figured it would be easier to talk about this over the phone than in a email, but no answer and no voicemail setup. I called the office number provided in the email, says it was disconnected.

So here I am frustrated typing all this out on how confusing and misleading this company is, not to mention the price gouging which is pretty disgusting as well. I understand a company making a profit and I don't fault them for doing so, it's the American way, but at the prices this company charges people....for a empty container and the clients do all the work packing it, again, pretty disgusting. My expectations on writing this, I do not expect much will be done, not with what I have experienced so far, accept for me wasting my time typing all this out and feeling sick again on how much money I just wasted on a company such as this. Needless to say, I am not a happy customer/client. I do not ever plan on using your company again and feel it's my duty to waste even more of my time writing reviews and spreading the word about this company and to avoid getting swindled as I have.

I called and told them the movers won’t even be there and I needed it changed back. They said that the trucking section makes their own schedules and they couldn’t change them. WHAT?? Aren’t you one company? When I asked that they call them then and I’ll stay on the phone as it was very difficult to get a mover during this pandemic. They said no one was picking up so I should call them tomorrow first thing in the morning to “head them off”. Again, WHAT? I have to do that?

Anyway, I called when she said, but the message was it wasn’t open until 8am. After I did get to the drivers, they were good about it, and admitted it was a goof up on their side. They would do their best to send someone to flip the POD when it was empty. When the driver arrived, he asked why they didn’t put the third POD on the property as “it would easily fit”. He swapped it out, but POD truck inadvertently put a hole in the asphalt of my driveway. After spending thousands with PODs, I was at least expecting outstanding service. Instead, it felt like they hardly even speak to each other and operate in silos. In hindsight, I would have been better off hiring movers to pack up my house, putting them in local storage, and moving it to my new house. Be wary. Moving is stressful enough. Worrying about whether your stuff is even going to be there shouldn’t even be in the equation.

After I got the quote, they refused to refund my money and only offered $1,000, which included the $500+ cleaning fee. They insisted it was my fault because I should have either purchased insurance through them or separately. Keep in mind that mold can ONLY grow in warm/hot wet environments. And they ADVERTISE "climate controlled DRY storage". I guess it was my fault for assuming "dry storage" was included in my monthly payment since it was advertised. In my research, I found MANY customers with similar and varying complaints and problems with PODS. My advice, RUN from this company. And if you have been wronged by them, take them to court. Seek out others for a class action lawsuit.

Original Review: April 19, 2020

We got very short notice that my husband would be deploying so we contacted PODS to help with my move back to my home state. I was moving to California to Tennessee with a toddler and a newborn and thought this was the easiest way to go, but I was wrong. We got the POD loaded and it was shipped to NASHVILLE, TN. I called to set up a time for them to deliver to my home and they informed me that they do not deliver to my city. I’ve seen PODS sitting in driveways here in my city so why won’t they deliver my POD to my new address? This does not seem fair for myself as a single mother now dealing with my two children and my husband who is deployed at the moment. Had I known they wouldn’t deliver in my city I would not have chosen them.

I will make sure to let my military community know about this too before they decide to use their services. How do they expect me to drive a moving truck to the PODS, unload it onto the moving truck, and then have to unload the moving truck at my new house. That seems like a lot of extra work and we spent $4000 for their services. Very disappointed.

Original Review: April 17, 2020

When we ordered your service, I told the person taking the information that the delivery address in Pennsylvania was a temporary address. We would be renting until we found a permanent residence. The zip code we gave was for an Airbnb. The pod was delivered to the Frederick warehouse. We found a house only 12 miles down the road from the delivery address we gave when we ordered the service, yet Pods would not deliver it from the Frederick location. Some crap about franchise boundaries.

Your company proceeded to charge us another $1200 to move it to another franchise warehouse. That warehouse considered our new address to be an extended delivery. So extended that they only deliver on Tuesdays. I was told that the Frederick franchise would be asked to deliver our pod for an extra fee. We were told they refused to do it. I don't believe they were asked to do anything. Then I was told that you don't cross over the franchise boundaries. I was also told we could unload the pod and reload onto another moving truck. We are senior citizens, and it would have been a hardship on us. In addition to that my husband's 6' long professional toolbox can only be moved with a tow truck. We accepted the terms because we had no choice. We have a complaint in with the BBB regarding this matter.

Original Review: March 25, 2020

I am writing this review while still a PODS customer of 5 years and absolutely disgusted with their behavior. I acquired a 16' container in early 2015 to store me and my wife's entire house belongings and filled it to maximum capacity. The house we were renting was sold quickly and we had recently moved 700 miles to that area for a new job at IBM. So we got the storage container as a temporary and convenient way to put our life on pause and purchase our first house while living in a furnished house/apartment, that was the plan at least. Let's just say it was not the best idea, it took 3 attempts and 5 years and a lot more stress than expected but we finally purchased our first home and moved in about 2 weeks ago. We are the happiest we have ever been, we finally own a house, lots of space and very excited to get moved in.

Can you believe it, a few days after we move in, I develop a fever, horrible chest congestion right in the midst of the coronavirus outbreak and now my wife is showing symptoms, needless to say we are self-quarantined and trying to get through it. We are sitting in an empty house, zero furniture (it's all in the container), uncomfortable and trying to get by, whats next? We contact PODS, its time to get our life back, everything jammed in the 16' container that we haven't seen for 5 long years. I call and ask to schedule my container's delivery for the next possible arrival time.

The next thing I'm told, totally blows me away, "PODS will not be delivering your container" I said, what are you saying? "PODS will never be delivering your container". So this goes back and forth and then they tell me, even though your account is current and has no past due balance, your account has gone into "past due" status in the past 5 years and because of this management has made it the decision that they will not be delivering any customers containers that has had this happen. Of course I said this has never been expressed to me before. I asked to speak with a supervisor immediatly. The supervisor comes on gives me the same story, and says repetitively, "PODS will not be delivering the container and that you need to drive to the storage facility and get the contents out of the storage container yourself".

Of course I tell them, thats not the service I paid for, I overpaid for a 16' storage unit for 5 years, over $10,000 for the convenience of having it delivered. The supervisor argues with me for 40 minutes, saying they are sorry, her hands are tied, its managements decision, something new they are implementing. I explain I'm in an empty house, sitting and sleeping on the floor and have developed flu symptoms and that we are self quarantined. She says she wants to put me on hold to ask her manager if she can get approval to deliver the container.

Wait 15 minutes, shes comes back and says "sorry they said no". I asked why are managers deciding to not deliver a container, whats the downside here?Whats the worry? She tells me that this new decision has been put into place because some customers are requesting their containers be delivered then blocking in the containers so they can not be picked back up by PODS and stop paying their bill and that those people have ruined it for me. WHAT? You aren't delivering my container because people are keeping the containers? I requested the location in the contract I signed when I got the container, explaining that if my payment ever went "past due" I couldn't have my container delivered.

She tells me there is no such stipulation in the contract. I asked to speak with the manager immediately and she says they aren't available right now but I can have them call you back. I said you just spoke to them. I said when will they call me back this is very important, she says "I dont know, I dont know their schedule". I apprehensively agreed and it has been 2 days and no one has called me, just as I suspected. I also reached out via email explaining all of this to a contact I had worked with at PODS and they totally ignored me too.

So I am sitting in my new house, no furniture, no bed, nothing, self quarantined with PODS refusing to deliver my container and the company not even having enough curtsy to call me back? They obviously dont care about the coronavirus, as their asking me to break self quarantine to empty my container out at the PODS facility. Absolutely ruining my new house purchase experience and treating me like total garbage. Now I am still paying my bill and have an active account for a container I do not want anymore, they are holding my belongings hostage, this is unreal I have never heard of any company behavior like this, I just want my belongings delivered, I am over an hour from where I used to live in an empty house, I have no means of getting my belongings nor should I have to. How do you resolve this, do I have to attempt legal action?

I already paid for the delivery, by spending over $200 a month for 5 years, not delivering my container is not an option. Everyone reading this needs to understand how this company operates and treats customers, apparently punishing customers due to the loss of their containers by other customers. PLEASE GET A PORTABLE CONTAINER FROM ANOTHER COMPANY, DONT LET THIS HAPPEN TO YOU!

We had to rent ours for three months (3- 16' pods x 257.00 per pod monthly fee). It added up but was part of the deal going into it so we knew it could happen going into it if we did not find our new home here in TN (which we still haven't)...so we moved them into local storage to save on the monthly rental fees. Just something to really think about. The pods staff and drivers are GREAT. They are GREAT people and employees and they were all very good to deal with on the phone and in person.

I've rented from PODS many times over the years, and for the most part received great service from the people in the field and local offices, but management and the corporate head office are THE WORST! If something like this ever happens to you, prepare for months of absolutely unnecessary red tape, deliberate deflection, and outright lies.

I submitted photos and a description of the incident, verified by the driver (I hope his honesty didn't get him fired), and was placed in the hands of a "consumer advocate" from their corporate office. Months of requests for more photos and more documentation from corporate followed, and the woman helping me confided at one point that most people just give up after her boss rejected yet another attempt to move forward with the claim. The amount? Around $600, about what I had payed them EVERY MONTH while renting units from them.

I'm stubborn. More trips trying to locate a local shop and calling every repair place I could find to repair the damage for even less eventually uncovered a gentleman willing to come out and repair the window and fender for $495, and I told PODS I didn't care about the scratches to the paint. This was several months in, and the woman helping me told me that she would do her best to get that amount approved. I scheduled the appointment and had the window ordered. The day it was getting fixed, PODS notified me that they would not pay for the repair because I didn't submit the estimate properly. The window was already fixed, so I paid $275 for that and told the repair guy I'd call him back for the fender. He was not happy and told me he did not want to come back just for the other repair at $200.

The next several months went from me trying to find someone willing to fix the fender for less than $200 to me giving up on that after all, just asking for the $275 I had spent. I was getting no reply from PODS, no returned calls, no returned emails. It was very frustrating. Repeated calls to other PODS numbers eventually revealed that my "advocate" had left the company months before for unknown reasons (although her frustration had been clear on the phone), and they had not bothered to assign anyone to follow up.

I kept calling, over and over, probably 30 or 40 times altogether, before someone new finally contacted me and promised to help. He apologized, said he couldn't access any of my previous communication regarding the incident to the other advocate, and asked me to send everything again, which I did. After reviewing it, he said he thought he could help me finally resolve my claim, and at least get me the $475 for the window and fender.

If you were hoping for a happy ending, you are going to be as disappointed as I was. I hadn't posted any negative reviews, despite all of my frustration, or contacted the Better Business Bureau, but before they would pay for the damages, the man I talked to said there was a form I would have to sign... Here are the final two paragraphs.

"Customer further understands and agrees that confidentiality is a material condition of this Release. Customer hereby agrees, promises, and warrants that the terms of this Release and the underlying facts and allegations relating to any claim the Customer may have or had against the parties being released shall be considered confidential and not to be disclosed or discussed with any person, firm, corporation or entity not a party hereto."

"Without limiting the foregoing, Customer further agrees he/she will not make any and, if applicable, will remove any prior disparaging, negative or critical comments regarding PODS made on any customer review on any internet website, blog, or social media site; any complaint to the Better Business Bureau or other governmental or quasi-governmental entity; or any complaint or report to any consumer advocacy group or media outlet of any kind."

So for compensation for the damage, I have give up my consumer rights and promise not to tell anyone about my treatment by their main office, not just regarding this incident, but for any future issues as well. I told them I'm not signing that form, and I'm back to them not responding to my emails or returning my phone calls. Now I am posting, and I will also call the BBB. I wonder how many others signed that form and took the money, what should their Yelp score really be? Do you want to do business with a company like that?

In addition, one would think, if that were true, that the facility would most certainly have issues now due to me packing mice with my unit. I'm sure there was more than one. However, most of my things were packed in plastic containers. I have not yet gotten to any items in cardboard boxes but I advised her my only real concern is damage to the inside of refrigerator which it appears to be working OK at this time and cleaning of my fabric living room furniture (probably 100.00). I haven't been using them since I moved in and am using the freezer as extra now. Due to the minimal amount I was not even sure I wanted to make a claim.

She was extremely rude while trying to have an open intelligent conversation, and then refused to give me her supervisor's contact information. She then transferred me to the main number, obviously incorrect as they had no idea who Christian her alleged supervisor was but they did make an effort and someone is to call me back. Training issues for sure, customer service classes are definitely needed!

Original Review: March 16, 2020

I EXPLICITLY asked that my container be placed within 10 feet of the garage with the door FACING the garage. While I was at work, my wife called and said that the door for the container is facing the street. When she informed the driver that we needed it turned around, he replied with, "it would take me 30 minutes to do and that would block the street. I have other deliveries to make". He then left. I called "customer service" and was told that when they called the local warehouse, all they could get was voicemail. I told the operator that tomorrow was unacceptable for having the container turned around. Two hours later, I called again and got the same nonsense. "We can do it tomorrow". I paid for a container to be delivered the way that I needed it. My issue was NOT resolved to my satisfaction and I am still going to have to wait until tomorrow. This is ridiculous.

After we inspected the pod, we found the door at the top was not secure. I immediately took pics and called pods. The rep told me she would look into it and get back to me shortly. After three weeks, I called pods again and got another representative who told me she was investigating. Didn't hear back until two months later when someone called to see how my experience was. I told her about the damage and she did not find a claim. She then emailed me and asked I send the pics and original email which I did. Two weeks later they told me claim denied and proceed to blame my movers.

The next day, after calling again and being told the same thing, the same three people and I tried to open the pod again. This time we were able to lift the door enough to start pulling some items out and clear the door. When we finally got it open all the way, we discovered a huge mess. There was broken glass all over, everything had toppled over despite being tied down and covered with protective blankets, and the most unfortunate part was that much of my grandfather’s irreplaceable antiques were broken beyond repair. I’m not sure what happened during transit, but something clearly went wrong as evidenced by the fact that my tv was literally snapped in half and an antique marble table top was shattered into multiple pieces. I would be very cautious about using PODS, especially if you have extremely valuable, antique, or irreplaceable items.

When I asked about how the price jumped almost $1000 in 12 days I was told that they are now using "Summer Rates" It is FEBRUARY. I was also told the rates change daily and that it will just keep getting higher every day. At this point I am now looking for an honest moving company to get all of my things out of my POD and bring them here. Do not under any circumstances ever use PODS. We did not have a choice since I'm a single Mom and it was the most affordable option at the time... Or so it seemed. Now I know it's just a dishonest company once they have your possessions.

The next morning I look at my bank account to realize they had double charged me, twice the amount of the invoice, nearly $1000! I was done. I called and canceled my POD that morning, a Thursday. It took them till Tuesday of the next week to refund HALF of my money. I'm still waiting on the on the other half. I'm glad I never actually received a POD and had to deal with them any more than I already have. The billing customer service representatives have been professional and as helpful as they could be. I'm sorry they work for such a huckster organization and hopefully will be moving to a better employer soon.

I called PODS moving and storage in June of 2019 to get an estimate on shipping part of my household goods to my next Duty location. I got two or three different quotes because of different sizes of PODS containers. The first representative I spoke with was very knowledgeable, gave me different ideas and different ways of moving my items. This was the only positive aspect of dealing with this company.

After speaking with them initially I never received any emails in regards to my price quote and even made sure to check my spam folder, but it never came in, until I called and spoke to someone else. However, I had to have a new quote and received a different price from what I was initially quoted just a few days prior. I then called them back within 10 days of my initial reservation quote to have my PODS delivered. This representative realized was paying for my delivery to my house in Louisiana, weight tickets, pickup and delivery to my new location in Maryland.

Although I did not have a new address I gave my gaining military base's address so they would be able to deliver it to the right servicing center. I knew I would not be staying on the installation, but within the servicing center's 20 mile radius. He informed me they could not deliver to Maryland until I had an actual physical address and would need to stay in Louisiana until I could call back and give them the new address. He also assured me this would be cheaper since I was moving during a peak in the moving season and August rates would go down. He informed me that the reason was due to area concerns and district rules. Even though I informed him multiple times I would be within the 20 mile radius of the main center servicing the military base I was going to.

After speaking with this representative I scheduled and, at the new price, paid for the drop off and had my PODS delivered on July 3, with a pickup of July 9. I will say the delivery driver was awesome and so far the only positive experience. I began loading my PODS that day, July 3, and was notified by the military I could not leave the original day planned, July 9. I called on July 5, before the close of business, and contacted a representative to reschedule my pickup from July 9, to July 10. This representative confirmed with me that my order was rescheduled for July 10, and there would not be charge for the reschedule. On Sunday July 7, (Sunday) at 11 p.m., I received an automated phone call and email stating that my PODS was would you to be picked up July 9, at 9 a.m.

I immediately called to find out what was going on, but it was after the close of business, and looked online and my date had never been changed from the original pickup date of July 9, to the new date of July 10, even though I had confirmed the change with the representative. I finally got in touch with a representative first thing in the morning July 8, (Monday), and they told me that the order had never been updated or changed and that they would change it. The representative tried to charge me a fee for the reschedule since it was less than the 24 hours’ notice. Fortunately I had who and when I spoke with on July 5, and speaking with a Tier 2 they agreed to reschedule without charging me a fee since it was their fault the order was not updated.

It was at this point I probably should have unloaded my stuff and told them to take their PODS back and I would have figured it out with a moving van or another company (UHF, who was cheaper) because this was just the start of my issues with this company. I called in August once I had secured a new house and tried to have it delivered. The representative tried to make me pay for the weight tickets I already paid for, and gave me an even higher price than what was initially quoted to me in July, and there was no available dates within the next two weeks. Now due to the new price I could not afford to have it delivered to my next house. At no point in time did they tell me I could have it delivered to the Elkridge Maryland facility and at least my stuff would be in state.

Since July my stuff has been sitting in Louisiana because I could not afford to pay due to the slow processing time of the military reimbursement of travel. What also made it difficult to budget for was the constantly changing price, in which they kept trying to make me pay for the weight tickets, for them to have it delivered to the new address. Finally after multiple attempts and multiple representatives changing their lines and quotes, a new representative informed me I could have it moved to Maryland without having to have it moved to my house. With all of the changing quotes I never received any email of the quotes even after asking multiple representatives to send it to me and a more than a few got rude and agitated when confronted about the lack of information or constantly changing information.

Finally Dec. 9, at 9 a.m. EST, I called to get a quote to see how much it was going to cost to get my PODS transported to Maryland, so could pay to have it transported. I received my quote and the representative asked why I hadn’t shipped before then. I told her the so far experience and she informed me the company did nothing wrong and tried to help me out by saving me money on transportation cost. When I explained the misrepresentation and misinformation from the different representatives, she informed me that she was a Tier 2 Supervisor and she had all of the correct information and no one from the company had done anything wrong. I still haven’t received the quote from that exchange. I told her I would call back later to confirm the order. I called back two hours later to confirm and to pay the quote to have my PODS started on its on its journey to Maryland.

When I called representative could not find my account through my phone number, email or name, and was informed I would have to have the customer service number or PODS number. I informed them I had spoken with someone, who lauded they were a Tier 2 Supervisor, and they had been able to pull up my information just two hours prior. Since I did not have the information handy, since I was driving, I would have to call back again with the information. I found my information and called back within 30 minutes and that representative still could not find my information by phone, name or email. I gave the representative my customer number and they located an account. I verified my pin but the name on the account was not mine but a Tom **.

I was able to correctly answer the challenge questions and even verify my credit card's last four numbers. … He informed me the representative, the one who lauded about being a Tier 2 Supervisor, had overwritten my personal information with someone else’s. I found it extremely humorous that the person I'd spoke to at 9 a.m. told me multiple times they were a supervisor and my problems were not an issue of PODS, that I was the one that was causing all the problems.

The representative who got my account straightened back out, after spending over an hour on the phone, he apologized for the error and would get my PODS on the way and verified my credit card information and scheduled my PODS to be shipped on Dec. 10, which would arrive in Maryland Dec. 17, and redelivered to me on Dec. 18. I checked with that customer representative multiple times to make sure I didn't need anything else and everything was good.

On Monday Dec. 9, I received an email that my account was not ready to be shipped that I needed to call customer service and update my payment. They had used an old credit card on file, even after I had updated my credit card information. It was supposed to be paid and shipped on the 10th. I called back to another representative and they got everything adjusted and of course they didn't tell me there were more fees in this than what I was told on Friday so again I get another fee and it's going to cost me more money than what was told on Dec. 6.

By now, I really do not trust this company or any of the representatives because of the conflicting information. So Dec. 12, I logged into the PODS system to check on the status of my PODS to see its status. It showed it was still in Louisiana, that it was supposed to have been shipped Dec. 10, and that still not shipped. I called and spoke to representative and I asked if it shipped. The representative told me it shipped Dec. 12, and I confirmed three times to ensure he did say Dec. 12, and each time he confirmed that it was shipped on Dec. 12. When I asked why it wasn't shipped Dec. 10, which is what the agreement was he changed his information that it was shipped on Dec. 10, and it was actually in transit on Dec. 12th and it would be to the Maryland location on Dec. 17, and delivered to the address on Dec. 18.

When I confronted him about his error he told me that I needed to log out of the system log and back in, which I did while I was on the phone with him, yet it still said it was sitting in Louisiana and he told me that my information was wrong and the website was wrong. I confirmed one last final time that it was in transit. I hung up and called back five minutes later and spoke to a different area because I have been using the military representatives instead of the regular customer service representatives because this was a military move.

After being on hold for about 5 minutes I finally got in touch with the representative for residential orders and she informs me that it has been shipped on Dec. 10, and it is in transit and when I asked to verify again one last final time because at this point I do not trust this company, and explain my concern over what the other representative said, and she begins making excuses for the previous representative and making excuses for him as he was saying it was 12 because of month. When I asked her why it hasn't reflected or updated online, she said the system doesn't work that way and unfortunately they can't update that it's in transit or anything on the system and she tries to confirm with me and tries to tell me that everything is okay. "Your PODS will be in Maryland on Dec. 17, and will be delivered to your home on Dec. 18."

I have no faith in this company and absolutely none in its representatives. They continually change information from representative to representative, change prices fluidly, no communication. Nothing is annotated in customers notes. I tried to bring my concerns to any of the management and magically every representative I spoke with here seems to be Tier 2 supervisor. I do not feel like any of my concerns have been addressed, because if I've had these concerns and from reviews online, social media, Better Business Bureau and Google, I feel like others should know before they have a same or worse experience. I went with PODS thinking since they have containers on military bases through AAFES, that I would be spending less than having the military ship my stuff and I could take the care of my items more than the low-bid movers the military hires.

Our original quote for a 16ft container was 2100$+, and We thought we would save a bit of money by changing our reservation to a smaller POD, so I called and got the price for the smaller POD at 1700$+. Our family gave us a few additional items to bring with us on our move, so I called to change it back to the larger pod and the price was 2800$+!!!! So much for "LOCKED IN" prices!! Why did I bother giving them my credit card information if the quote was not set in stone like they said it would be!? We will be cancelling our order due to these dishonest business practices. VERY DISAPPOINTED!!

6.) I patiently wait, the refund finally goes through but it wasn’t the full amount! I had to call again. Another mistake from their billing department. They accidentally kept some of the “insurance” charges from the damaged container, but they would work to resolve and refund me the full amount. Still waiting. 7.) After so much frustration from error after error, I call to cancel my container. It has been 2 weeks of dealing with them, but I decided that I cannot deal with such incompetent people. Well, they charge my account again for a pick up fee although they haven’t pick up the container.

Be careful. Do not give them access to your checking account. They will wipe it out and it takes over a week to get a refund (of course, after you have spent countless hours calling them). The company lacks communication within their workers. None seems to communicate. Phone operators, delivered department and billing department do not work as a team. They are all confused and don’t know what is going on. Terrible experience. Super frustrating. They wasted my precious time (countless hours on the phone and on waiting for their container). They left me without money for the week due to their billing mistake. I am still waiting for some money that they stole from me. The company lacks communication, organization, customer service, and competence!

Original Review: Jan. 8, 2020

Be aware that if they charge you an incorrect amount... normally in their favor... it will take up to 30 days to resolve. It is virtually impossible to have contact with any level of personnel in the Resolution Department. Pretty poor situation. Either this company has a lot of Disputes to address or they are significantly under staffed. Too bad as our experience with the other departments and drivers has been great. This experience has really degraded our opinion of PODs.

Then I was asked when I'd need to have the Pod delivered to load and when I said I'd need it within a few days the representative literally gave me attitude, scoffed and said "Uh ma'am that won't be possible. We need a lead time of 6 WEEKS. May I ask why you would plan your move across the country so last minute?" This was appalling to me because there are so many reasons why a sudden move could be very personal and there's no reason to be asking that question, and a 6 week lead time is terrible. Someone could get a job offer and give a 2-week notice and move immediately after.

Only a stupid customer service representative would give a potential customer attitude. Only a stupid company would flip their lack of flexibility (6 week lead time) onto the potential customer to make them feel bad. Before I called Pods I got a quote (very easily) from U-Haul U-Box containers and found that I could have one delivered to me within 2 days. Going with that and will never use Pods.

I make the drive to the state I’m moving to. Miss the call from the driver at 7am on the day of the delivery. Even though my road is paved, my driveway is paved, and this has been indicated- he thinks it’s not. Because he’s looked at some maps online. This is in my voicemail. By 8:30 am I calling back. I am expecting delivery today from 8-11am. I call multiple times with no answer. So I call the toll free line, turns out my belongings have never left the storage facility. And some arguing back and forth about whether my road is paved- I am ANGRY. I feel like I’m being called a liar, and told it will be an extra charge if my road is gravel.

I’m told it will be 4pm today and my pod will be here. I get another call later in the day and now it’s going to be ANOTHER FOUR DAYS before my belongings are here. My pod auto-renews another month of rent around that time. It will be three weeks since my pod left the house. Glad I packed 2 suitcases of clothes. If you use this company, be prepared to not have your belongings when you expect. I had movers lined up to help me unpack this weekend, and now it's coming in the middle of the week. I wish I had paid a little more for better service from another company.

* Pompano, Florida to Naples, Florida -- They wanted to charge me $676.72 which is over two-thirds the cost to ship to Brandon, Florida. This is also a much further distance.

When you think you are getting a reasonable rate with convenience, what you are actually getting is a company that will hold your possessions hostage before you pay their excessive redelivery fee. Finally, their website is completely broken and buggy. The redelivery form did not accept my deliver address despite the form being submitted successfully. I was forced to call and confirm my deliver address and cross my fingers. So much for peace of mind. In short, do not use this sad excuse of a company.

I received an email on Dec 11th saying they have sent my refund, however, it came from an unmonitored address with the name Catherine **. When I called in on Dec 13th and asked who was Catherine **, the rep said "she didn't know". I was then told that they no longer have my refund and to check with my bank. My bank has no record of the refund on my account. It should not be this difficult to get my money back, when it was super easy for them to debit my account from the start. I will never attempt to use this company again and as a Realtor, I will NEVER recommend them to any of my clients.

2. The delivery to SoCal was delayed and re-scheduled so many times we lost count. PODS said it was due to bad weather but we drove from Oregon to SoCal during the same time that the PODS unit was supposed to be in transit and the weather was sunny and clear the entire time. The weather continued to be PODS' excuse for later and later delivery, despite great weather the entire time.

3. PODS' excuse for late (and constantly changing) delivery is that they are only responsible for local pickup and delivery; they are not responsible for transportation between cities. As a result, they take zero responsibility for on-time delivery!! In the end, we saw a $100 credit on our account. Not nearly adequate compensation for the stress, delays, and many long phone calls trying to sort out all the problems!

A day later there was another 150$ charge on my account. I immediately went back to scouring my PODS account page in search of the original invoice. But again it was nowhere to be found. Then I contacted customer service, explained my situation, and eagerly awaited an explanation. Well guess what... The customer service rep says, "No sir your original quote is on your account page." I chuckle to myself, because little does she know I just got off my account and it wasn't there. So I log in on my desktop and guess what. There's a bright and shiny rental agreement that looks absolutely nothing like anything I was ever sent before. It definitely wasn't on my page 10 minutes ago before I contacted customer service with my concerns.

I'm ashamed to say that I investigate scams and frauds for a living, and this is the first time I have been the one that got scammed. But here we are with lessons learned. If you are going to use this company make sure you print, screenshot, or whatever so that you have your original quote and agreement. I thought this was a trustworthy company, and I wouldn't have to be so cautious. But here I am paying over $600 for a container that moved 6 miles from our old house to the new one, and that we had for less than a month.

On 12/04/19 I called the service center to confirm delivery details and make sure there was no delay forecasted. We live in sunny California, no adverse weather conditions and this was a 70 mile move. It should have been easy. On 12/05/19 we arrive at our new home and no pod has been delivered. I called the service center immediately and was informed that they did not have a delivery address. How did they lose the delivery address when I just spoke with them the day before? I don't know. The customer service rep. was rude and blamed me for the missing pod. The company had been provided with the correct pickup and drop off locations and I had been in communication with them to confirm all aspects of our order. How am I the bad guy? The rep. was derogatory to the point where I was in tears.

In addition to being insulting and refusing to admit to any fault with their company, the customer service rep. acted like she was doing me a favor by providing me with a new delivery date of 12/10/19, five days after our scheduled date. I've no idea if they will actually show up or not, but our whole life was in that pod. We have two small children and an empty house with everyone on the floor. We will be on the floor for the next five days. When I explained my concern to the customer service rep. and requested that our pod be delivered as soon as possible I was laughed at.

I will be posting our experience here, on YELP, BBB, public forums, in my local community, and with a local attorney until our situation is resolved. I don't know what else to do. I feel like they're holding our life hostage and I just want our family to have their beds back. We could have rented a truck for half the price and we would have our family settled appropriately and our things back in our own possession. Using this company was such a huge mistake and ruined what should have been an amazing life event for our children. We can't remove the memory and the experience they have had just breaks my heart. DON'T USE PODS.

We asked if we could have a relative assist us in collecting our property (as we could not drop everything and fly across the country ourselves) and they said NO only my husband whose name is on the account could claim the property. Several “supervisors” confirmed to us that this was our only option. They then froze us out of our online account so we can no longer access and records or knowledge of our account. We were eventually were passed to the legal department to a lady named Lorraine ** who said she would give us a grace period of a few months so we could figure out how to travel to CA and move our property ourselves. We have just phoned to arrange the move and have been told by yet another “supervisor” that we were never given said grace period and we owe PODS 800+ dollars. We are still frozen out of our account!!

Now they say that we CAN have a relative help us move... We could have arranged this in September and have been done with this whole mess. To date we have paid PODS 14k and received THE WORST customer experience of our lives!!! They never call you back, they are incredibly rude, they tell you a different story every time, they will not correspond in writing so there is no evidence of what confirmations or information they give you. The amount of misinformation is staggering. For example at some point a representative told me that the reason my POD would not be delivered is because they had in the computer that either me or my husband had died and they needed a death certificate to release our property. They have zero accountability to their customers. I honestly do not know how this business has not been shut down by a class action lawsuit. Now we must come up with more money and we still do not have our property back!

I will not ever use this service, I will not suggest anyone use this and I will go out of my way and make it known on every review site and anyone I ever speak to that Pods customer service and the way that this situation was handle was horrendous. Mouth to mouth is the best advertisement that any business can get and they won't be getting it from me!

WHO DO YOU THINKS GOING TO PAY FOR THIS???? PODS is the most unprofessional company and shouldn't even have a license to do this. If you're smart, you'll stay as far away from these people as you can even if the price is 30% more, it will be worth you paying. I can tell you story after story about lies I caught them in, phone calls not being returned, horrible customer service. I work for a huge construction company that pays this company millions of dollars a year but not anymore after this since I know the president really good and told him everything I've been through and we will be changing companies starting January 1, 2020. Please do your homework if you're thinking about using these people, Google PODS reviews, that speaks for itself!!!! One pissed off EX CUSTOMER!!!

On the night before my Pod is due to arrive I get an automated call telling me our Pod will arrive between 7am and 10 am. That's fine, I understand they can't get more detailed than a three hour window. We play musical cars and get the driveway cleared out and even had our neighbors who park on the street move their car in order to give the Pod driver lots of room to maneuver since we had the biggest Pod container, 16 feet. We get up early. We move all our cars. Our neighbor's car. We wait. 10 am comes and goes. No phone call, no email. No nothing. Eventually 5 pm comes...it's getting dark. No Pod, no phone call, no update. No nothing. About 7 pm I call the main number in Florida and tell them no one showed up all day. They just said that they'd reschedule it for the next day. No explanation, no apology.

Two weeks later we're ready to have this god-forsaken company come and get their empty Pod. They scheduled it for the next day and said that I would get an automated call later that night telling me the three-hour window in which they would arrive. That's right, you guessed it. No phone call. No email. No nothing. Again, I have no idea if we'll have to wake up at the crack of dawn to move vehicles and ask neighbors to move their cars from the street near our driveway. The next morning I get on the chat with the unhelpful "JR" employee. I said "I was told we would be given a three hour window or arrival and we've heard nothing." His brilliant and oh-so-unhelpful answers was "You were supposed to get an automated call last night." I said "I know I SHOULD have gotten a call, but I DIDN'T and that's the problem." He only said "Our driver will call you when he's 30 minutes away."

I said that's not helpful as we had a lot of vehicles to move and get ready and since we were asking neighbors to move their cars that's not something we wanted to do and then have their cars be moved somewhere else for 8 freaking hours ahead of time. He then said "Make sure the Pod is empty and unlocked." In other words, complete ignores my previous sentence (in chat) and doesn't want to deal with me because he has no answers for me.

The Pod itself is fine and I have no complaints about the Pod. However, if you want someone with an IQ of at least 85 to help arrange delivery, pick-up, drop-offs, etc., then do not deal with this horrible company. Especially for the exorbitant amount of money they charge for their service. They don't ever seem to know what they are talking about, and worse, they simply don't care. You will pull your hair out dealing with the mental midgets. Choose another company.

When I called on Sunday, November 3rd to request a new container, we were told that we would have to wait until Wednesday, November 6th before a replacement container could be dropped off. After going back and forth with the 'customer service' representative she was able to schedule a replacement container to be dropped off on Monday, November 4th (the day we had originally scheduled to have the loaded container picked up and sent on its way to Novi, MI).

The following day we signed-in to our PODS account (which we had setup with AutoPay using our debit card) and noticed that there was now a random pending charge for $369.99. I immediately called and spoke with a 'Customer Service' representative who assured me multiple times that we would NOT be charged the $369.99 and that we had nothing to worry about. The next day $369.99 was removed from our account by PODS. Not only were we Three days behind schedule at this point, but we had now had $369.99 stolen from us by PODS.

After looking at our latest PODS invoice it was very clear where the $369.99 charge came from. When the person created the order to replace the original leaking container they charged us for another 30 days of storage and another delivery fee. When calling to inquire about the charge and speaking to multiple different 'Customer Service' representatives, we received a different answer from each person. One of them told us that she did not see any charge for that amount on our account, another stated that she simply did not know why we were charged $369.99 and was not able to provide any explanation. The final person I spoke with argued with me that everything was as it should be due to the fact that our PODS account balance was $0. After about 20 minutes of explaining she finally realized that she was incorrect and that PODS had indeed made a mistake by charging us the $369.99.

We were then informed that it would be 7-10 days before the money would be refunded to our account. Being that we were about to drive across the country and we were now missing a huge chunk of the money we planned on using to prepare to do so, I insisted the money be refunded sooner. This simple request took 5-6 phone calls, hours of my time and Four days to complete. Once the money was refunded to our account on November 7th, we were able to complete the purchases needed and prepare for the drive from Portland, OR to Novi, MI. The loaded container was picked up on November 7th and redelivered to us in Novi, MI on November 19th with no further issues.

I now have a claim in with PODS asking for a $1000.00 refund for two days of work my wife missed as a Vice President with a new company. Between the unusable product that PODS first provided and the unauthorized removal of $369.99 from our bank account, we missed a total of Five days of work. I feel that asking for $1000.00 is more than fair considering the $2500.00 in lost wages and the fact that PODS essentially tried to steal $369.99 from us. Having spoken with roughly 20 different 'Customer Service' representatives throughout this process, (each of which less helpful and more confused than the last) I believe with full confidence that PODS would not have refunded the money had we not brought it to their attention. Even then, we had to fight to get it refunded.

At this point we are being offered $462.68 by Lorraine **, who is a Customer Advocacy Supervisor – Customer Resolution Specialists. In her email she states "it is because we understand the situation so well that we respectfully deny your requested counter to increase the offer." She then goes on to state "Due to the unforeseen 2-day delay from 11/1/19 to 11/4/19." How can PODS possibly claim to understand the situation so well and at the same time not understand that from the 1st to the 4th is more than a 2-day delay?? At this point I am still waiting on a phone call from Lorraine **, which I first requested 5 days ago and then again 2 days ago. I am not sure how companies like PODS are able to get away with providing such poor customer service. Until we are able to reach a fair resolution, I would not recommend using PODS to anyone.

Original Review: Nov. 27, 2019

I'm absolutely disappointed with the Pods service. They came to drop the the container and picked it up on time. But they also charge me extra $73 for repositioning the container even though I specifically mention it in my order to leave it facing the garage doors in my house. When the container came it was placed facing the street but I asked the driver to reposition it as it was put in the order. The driver didn't say anything about extra fees either before repositioning the container. I called customer service but it seems like they just want to find a reason not to return the money for the service I initially asked in my order and for the mistake they did but I was was charged. If you're about to use Pods service be aware of hidden fees.

The cancellation policy after a POD is delivered is not clearly explained in the terms of the agreement. The customer service rep I spoke with to dispute the charges said "I had three days to cancel the service once the POD was delivered. Since they are open 7 days a week this three days includes both Saturday and Sunday". I called on Saturday, they were closed. I then called on Sunday and the representative said I would only be charged for delivery and possible pick up. POD subsequently charged my account $529.73 for a POD that was never used. According to the team lead representative today he is unable to remove the charges and I would need to speak to Customer Advocacy to get services not received removed from my final bill.

Today proved it. The driver who brought the container to our new house didn't bother to follow the driving instructions (we are on a military installation and the instructions stated that he needed to go to a certain gate). When he called me to say that he wasn't able to get on post, I explained to him what he would have to do, and he became whiny and belligerent. When he got to our new house, he was rude, unprofessional, disrespectful, and completely unwilling to accommodate our instructions for the placement of the container. All he was concerned about was how fast he could drop it and get on to his next job.

The "Customer Service" representative I spoke with on the phone provided no assistance whatsoever. He SAID that he tried to call the "management" at the location our service originated from, but conveniently no one answered. That was the extent of his so-called "customer service". The most ridiculous part of all this is that PODS will not do anything to correct the mistake THEIR driver made unless we pay an additional fee. The only information I have on the driver is that his first name is Mike (wouldn't give his last name). The cell phone he called me from is **. The truck he was driving is registered under PODS Enterprises LLC, USDOT #1397252 (Ryder #**), with New York license plate #**. I can state absolutely and unequivocally that I DO NOT recommend PODS. Save your money. You'll get better service if you rent a U-Haul truck.

PODS customer services is unhelpful and actually rude via chat service. Pointed us to the agreement and said that was the situation, offering to put us on a waiting list. Assuming you, as we, want your service within a reasonable amount of time and need your possessions, you should not use PODS. I've used them before, but will not again. They have competitors, and these competitors would have to be awful to not be better than PODS. Avoid them as the customer is not their priority.

Called Pods 3 times staring on Nov. 7th requesting that they pick up their Pod on Monday Nov.11th. I was told each time that it would be processed and that they would be calling to verify the new pick up day. Never once received any follow up! This company is terrible! Can't even speak to a supervisor! Now they are telling me that there isn't anything that they can do to get this Pod out of my driveway. Stay away from this very poor customer service company. All they do is lie to you! Their customer service reps will do nothing to help you! I don't recommend this company!

We had to drive to the PODS facility the next morning and demand someone deliver it that day so we could unload it. It arrived that afternoon so at this point we have lost a day and a half of moving time. We checked into a hotel for three nights since they had cost us over a day and we didn't have time to get everything unloaded and beds put together. I filed a complaint and asked for reimbursement for the hotel nights. It took PODS over 3 months to "look into" the matter and they decided that since it was behind one day on delivery they were only going to reimburse for one day of the hotel stay. Apparently our lost day and a half and the multiple phone calls and emails about this aren't worth anything. It shows that PODS doesn't care about their customers and once they have your money they can do whatever they want with your possessions.

We had movers hired for the day of delivery and that is when it all goes downhill. The Pod is delivered and although we had wanted it to be placed at the end of the driveway where it is flat the driver said he had to place it on top of the driveway. My husband tried again for the grass at the bottom of the driveway but was told that they can only be placed on asphalt. Ok it’s plopped on the top of the driveway on a decent slant downhill. First mistake was that we did not try to open the container while the driver is there... When we realized the door was stuck shut it was too late.

We called. I spoke to a manager and basically was told too bad nothing they can do until tomorrow. I asked, "Don’t you make sure the door opens upon drop off," and I was told nope not their responsibility. So now we have to cancel the movers, pay a mover fee and wait until the next day. The next day a driver comes. Shifts the container....nothing. Can’t open the door. Another driver has to come and try. Finally the door is open but they place the container in the center of the driveway so now you can’t access the parking spot. So they need to move the container again.

When the movers finally come they realize we have damage inside to a great number of items. Mostly to the things secured to the perimeter. A Chunk off a dresser, cracked headboard, hole in the new couch that was wrapped and double covered, cracked tv that was packed but had a hole through the box. The list list goes on. We immediately contact customer service. We were told by customer service that we must have not packed it correctly. Really that is the response (not great customer service). I ask for a supervisor who is helpful and tells me to do a claim, take pictures and it should be covered.

I file a claim and it is declined bc they don’t cover damage that occurs during transit. I argue and say that I think the damage happened due to mishandling of the Pod. Why did I buy insurance? The joke is that the first page of the insurance states “extra protection peace of mind”. The ad goes on to state that pods requires customers to maintain insurance on their property etc. The frustrating part is that the pick up driver when he listened to my situation tells me not to worry, "Pods will help you."

Again I call customer service speak to a supervisor (I got a floor leader) and ask about compensation for the delivery/transit fee because I am dissatisfied with the service/experience that I received. This man was horrible! Forty two minutes of wasting my time. The answer is no. He even had the nerve to basically say I’m lucky that they did not charge me a relocation fee when they had to reposition the container to open the door.

During the first five minutes I even asked if this is something that they can do (give a discount on the charges). Instead of saying no- he needed to tell me I must of packed the Pod incorrectly. I must not have secured things properly etc. I asked to speak to someone else and he said he has the same authority that a supervisor has? On that note have a great day. I’m calling my credit card to dispute the charges. Thank you Pods for making my moving experience horrible! Good customer service could have gone a long way in this situation. Next time I will pay double and hire movers!

So they took our money for something that they never delivered, and when I brought it up they told us they'd "look into it". 3 months later, no joke, 3 months later they finally came back to me (only after complaining on social media a lot) that they were willing to give me my own money back...as long as I signed a release stating that they did nothing wrong, I had to remove all of my previous reviews, and it would then be illegal for me to post a final review publicly. Well - Guess what's worth more to me than $240? Telling other people just how shady this organization is. You expect with a moving company that you'll experience some issues - Really, not kidding, don't touch this one with a 100 foot pole. If you have one slight problem along the way, the BEST response you'll get is "hey, there's really nothing we can do. our hands are tied."

They tried to make me sign a non-disclosure form that they wanted me to fill out in order to give me my own money back for a service that was never provided. They not only want me to no longer post reviews, they insist that I remove all previous reviews as well - as if this never happened, making it illegal for me to tell others about what a terrible service this is. What. A. Scam.

However, they didn't give us a time for the welder to show up. We need that, considering we're in a time crunch. So we called customer service, and were told they would leave an email the factory and call them. We never got a response. Ever. We called them EIGHT times. They repeated the same company line. And we got nothing in return. We asked for a supervisor. The standard line was that there was nobody on the floor we could talk to.

Finally, on Saturday, someone got back to us, and a welder showed up to fix the metal rod, thankfully. And PODs promised to pick up the pod on Monday. So we moved back the delivery of our dumpster by a day, to Tuesday. Of course, the POD was not picked up on Monday. Now we have a POD and a dumpster outside our house. We have zero faith our POD will be picked up any time soon, and we have no confidence that our valuables will be taken care of. We are now left to find an alternative solution, hire movers AGAIN, and repeat the process while going through a house remodel. A simple reply and answer would have been helpful to calm our nerves. But there was radio silence from their part. Their customer service agents were trying to be helpful, but by the fourth or fifth call, it was obvious they were being patronizing and just passing the buck.

Original review: Their actual moving services while not the cheapest are ok, however be aware. They use the contract (you are forced to sign if you use them) as an excuse to do whatever damage they need to to deliver or pick up their equipment. I had a single 16 foot POD delivered to a new home in Texas. After instructing the driver where to place my POD, the driver dropped the POD and then drove off.

Subsequently, I realized the driver had drove his loading equipment some 6 to 7 ft off the edge of newly poured concrete driveway (apparently to load it back on his truck). When I called for pickup of the POD after emptying it, their own driver refused to pick it up because the first guy who dropped it damaged the driveway and the guy picking it up said he would only do more damage. The damage was one thing but it was their customer service agent that reviewed my claim that really stands out and why you should avoid using them at all costs. Surprise if they didn't deny my claim and then offered me $250 for my inconvenience. The guy didn't even respond back when I counter offered to $500 just to make it all go away.

So now I'm planning on escalating the matter to recover the full $1,800 it will take to fix the driveway. Totally unprofessional, disrespectful for your property and will hide behind a contract you're forced to sign to even use them. Won't ever used them again and have already saved a couple of friends the headaches caused by them. Hope you heed the warning!

My last option was to rent a U-Haul, driver up to Bensenville, IL. (where the POD is stored) and transfer the load myself and drive it back to my place. I’m upset because there was NO mention about areas they would not we able to deliver to when I arranged to the POD initially. Now I get to unload and reload and unload again, plus the cost of a U-Haul.

I have now reached out to one of the 3 other competitors in the Raleigh Durham area to see if my quote is still valid (which was even cheaper but I decided to go with the “trusted” POD brand and pay the extra). Save yourselves the money in the Raleigh Durham area, bc this has totally screwed up my scheduled bc of something THEY did and there is absolutely no willingness to even try to investigate or make it right. Terrible customer service!!!

I had to call my bank several times due to over-draft charges. When I called PODS again the agent "Ali" told me I was rude and flat out hung up on me!! I have never had such an experience with any company in my whole life! I'm furious. I'm going to call one more, ask for a manager. If they don't fix this, I'm taking them to Small Claims Court. In my view they have made fraudulent charges on purpose and have refused to refund my money.

I repeatedly asked to speak to a supervisor and she refused to transfer me, until I demanded to speak to one because she was not helping me. She wan't empathetic, understanding, or accommodating, she was basically telling me it's my fault and there was no one to complain to because those are the rules! Dave, her Supervisor, couldn't help me either but at least he has customer service skills! Someone has got to take accountability for this issue. I'm out $824 and will be in a new home with NOTHING for a week.

Original Review: Oct. 10, 2019

PODS was unable to complete my move. The initial delivery of the POD was placed in the wrong location in my complex, after may conversations and phone calls I was told that I would be charged a fee to move the unit to the correct location by the morning when my movers were arriving. Luckly I got ahold of the local manager and the unit got moved in the morning. After that the unit was supposed to be picked up that evening and I called the manager and he said due to the relocation that morning the unit will be picked up tomorrow morning. I found out later while I was in Europe that the unit never got picked up because my apartment complex manager called me and was very unhappy that the POD was still in their lot.

I called PODs in a panic and they offered no apologies and the soonest that they could schedule a pickup was 3 days later. I begged them to expedite the process because the POD had been neglected and the apartment complex was not happy. I was also doing this at 1 am in Norway because I was no longer in the country. I then had to call PODS multiple times because they did not pickup the unit until almost 3 weeks after the the scheduled pickup. I received no credit or anything on my account for the time that the unit was not stored in the PODS secure facility.

I finally got an address on 10/7/2019 for the final delivery 4 hours south of the PODS facility where my unit has been stored and called them on 10/8 to schedule drop off. There is no information online on time that they need you to schedule drop off so I thought over a week is decent notice. I was told that the earliest the container can be there is 10/17 which is that day that I start work. I asked for them to try and get it there by at least 10/16 and asked and offered any solution or fees that need to happen to get it there within 8 days of notice. I was continuously told No and that there are no options for them to complete this order in time.

I am now stuck paying over $3000 for movers to go to the Pods facility, unload the unit that they loaded into a moving truck and drive my stuff 4 hours down south so I can begin work on time. I was offered no compensation for the issues I have had with PODS, I was offered no apologies and I will never use them or let anyone else use them that I can help.

Moving Day: The next day comes around and we got up early to begin the process of loading the remainder of the stuff into the POD. When I walked into the POD, I immediately noticed that there was water on the inside of it, and all over some of our belongings. I looked around and to my surprise found a giant crack in the roof of the container. I immediately got on the phone and called the customer service line, panicked on what to do. Our belongings were wet and damaged.

When the customer service department assisted me, they told me that they were unable to schedule a replacement POD to be delivered that day, but could deliver one to us the next day (which was our pick-up day). I said that this didn't work for us, and they called and said unfortunately there wasn't anything they could do. The agent tried to offer me a $25 refund so that I could do buy a tarp and some string to protect the unit. I insisted and they said they would call me back with a solution.

This first phone conversation lasted 1.5 hours. 2 hours go by and still no phone call back, so I called again, and the customer service agent said they would call the local shop again and ask for an update. After being on the phone for another hour to 1.5 hours, they said they could send a driver to repair the unit temporarily. This is 3 hours wasted of my time on my moving day which means we couldn't start loading our POD until after 1 PM because of all the delays because we weren't sure what was happening. The driver was apologetic, in fact, the only apology we received, and said that this cracked roof was unacceptable and they should have done a better job of inspecting the unit. He even admitted it was their fault.

I immediately called PODS back asking for a refund of my service and for them to compensate on my damaged property and they said they would submit a claim and another department handles this. I was supposed to receive a phone call within 72 hours, and that didn't happen. I called again and spoke to another customer service agent and asked them if they would provide me an update on my claim, and she said that no claims were submitted for me. She proceeded to file a claim and told me I would hear from them in 72 hours.

Fast forward a few days and I receive an email from Alex ** (Customer Advocacy - Office of Executives) and he says he will be my agent and to provide him with the necessary pictures of the damage for them to do their assessment. I emailed him back immediately on 8/26/2019. He said he would review them and get back to me shortly. The week of September 5, I still hadn't heard from them, so I called them for an update. Alex advises me that someone else wanted my case and took the case from him. I asked the reasoning and he didn't provide one.

Shortly thereafter, I receive a phone call from Horesia ** (Customer Advocacy - Office of Executives) stating she had a resolution for my case and to give her a call. I called her back on 9/5/2019 and she asked me if I was looking to receive a refund on the service utilized along with compensation for my damaged property. I stated yes. She said okay, so after reviewing the photos and the evidence, she could not proceed forward with refunding my service because I continued to use their service. She said she could either offer me 50% of what I paid to PODs so far ($300) or replace my damaged items.

I went on to tell her that I didn't agree with this estimate and that she should reconsider. She told me this was the final decision. I said, "Why can I not get both a refund and compensation." She stated that I continued to use their service. I tried to tell her that I couldn't find a rental company to get a different mode of moving. She said that they provided me an option, and it just didn't work for my needs.

I said I would like to speak to a supervisor, and she told me that there is no one else I would be talking to and that she didn't have a manager. I told her I needed to discuss things with an attorney and she said, "Great, have them contact me, I'd love to talk to them." After filing a complaint against her, her supervisor, Christian ** calls me and tells me that what she offered me was fair. I said I disagreed and he said he would send me a form to fill out so that he could re-evaluate. That form was never sent to me, and I still don't have a resolution. This company is AWFUL!

This made the entire day a nightmare for me and added an incredible amount of stress (as well as cancellation fees for movers, costs of the original movers, and the costs of the second set of movers). The manager of the location called to tell me his driver screwed up while the driver blamed it on the manager. I didn’t receive a single phone call about the screw up-I had to initiate every piece of communication. This was absolutely not the service I expected with the amount of money I had to pay to have my items delivered. I could not be more disappointed. Avoid this company at all costs.

However after days of waiting this careless company went ahead and charge the wrong account and card number, did not even pay attention to the card that had been verified to charge and left my mother with nothing. No money in her bank for first and last month rent and still no belongings. She called them to explain and their answer was.... "Yea we’re really sorry about that." ARE YOU KIDDING ME! This is absolutely not acceptable and they need to overnight her a refund check ASAP. Please, before you do business with these people do some research. This is not the first horrible review they have received and it won’t be the last.

No one in their right mind would ever choose to do that. On top of the over 7k we paid them, we were down another 1400 for the second company. They offered us a small $200 goodwill gesture which doesn’t nearly cover the extra costs they forced us into. Pods is a nightmare to deal with and I wouldn’t suggest anyone use them to save money or stress, because you won’t.

I have been dealing with the company for some kind of resolution for their mistake in scheduling for 3 weeks now and all they could do for me was a $50 goodwill customer credit. There was no supervisor I could speak to. I had so many issues on both ends of this move. They were rude (representative yelled at me on the phone, no exaggeration), forgot my lock that was ordered, forgot to note the container number they dropped off, damaged my items, and on top of that didn't do proper scheduling for the service they charged extra for. All in all I would gladly pay the extra money it costs to deal with professionals and actually have a moving company that makes things less stressful for me. I have moved many times but this was the first time I tried PODS and trust me, you would rather get a U-haul and move it yourself than deal with this company and their terrible customer service.

The week we were moving (about 3-4 days before), went to the bank to change the address, phone numbers on all bank cards, credit/bank account on Chase, the lady that helped me said, "You have a $498 chg. already from PODs." I thought it was a down payment, so I did not think anything about it. Anyway, the POD came day scheduled, we loaded up in 1 day (1 16 ft POD), moving into a senior facility, so did not move much, from area zip 92692 to 83616, for the total price of $3209 (in $3200 bracket). We did not need storage at all, sooner the better. So all the receiving of POD/delivery POD was all fine, but when they charged the $3209, which I paid immediately or came directly on my charge account.

I did not pay the extra $498, and when they sent the paper saying we had the POD container a week before we actually had it and they had delivered it 2 plus weeks after we actually had it as was promised 7-9 day after pick up, that was May 6, we had it and were charging us for storage/delivery to May 25. I was furious, how could that be, so I declined payment, and still fighting with the bank, because that is just dishonest and I call it fraud, (they had auto pay from me because I trusted them to be honest to the price I was given). I use auto pay frequently, now I will NEVER do that again, just because I am honest, other people aren't have found out.

2) Scheduled re-delivery of our 3rd pod before they'd picked up the empty 2nd pod. This would have meant the 3rd pod would be sitting in the street blocking access since it couldn't fit in the driveway behind the 2nd pod that hadn't been picked up yet. It took 45 min on the phone with 3 people before anyone could understand the problem. Then, they said if they cancelled the 3rd pod re-delivery would be delayed by up to 10 days. They finally figured it out and did the re-delivery after picking up the empty #2 pod, but never let us know that so the movers were waiting to hear when to come and we lost a day waiting.

3) Billed for an additional 15 days on each of 3 containers even though we'd only gone over the month's storage by 1 day on each. 4) Was told service fee included delivery of the pod, removal and storage for a month at a PODS location, and re-delivery. Was later charged $85.19 ea for 3 pods ($255.57 total) for re-delivery that was supposed to be included in the fee. 5) The MOST HORRIBLE customer service ever! Nasty comments, not helpful, argumentative.