
PODS Reviews
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About PODS
PODS pioneered portable moving and storage in 1998, offering a simpler and more flexible way to move for more than 25 years. Today, with over seven million moves, PODS provides residential and commercial moving and storage services in the U.S., Canada and the UK. Whether you're moving internationally or across town, PODS likely has a solution for your relocation.
- Flexible moving and storage rentals
- Affordable options
- No driving required
- Unavailable in some states
PODS Reviews
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Reviewed Dec. 20, 2017
I dropped off my stuff at the storage center because they couldn't deliver the 16-foot pod to my house. The person at the storage center was very helpful. Then the drivers always called to let me know they were on their way and they were always there within the time that they said. The container was in good condition and it had a couple of tie-downs aside from the straps. Everything was a pleasure. PODS was quick and precise. And they all knew what they were talking about.
Reviewed Dec. 20, 2017
We're a top-notch company and so is PODS, and we like to put ourselves with the same type companies. We tried to get three pods during Hurricane Harvey and in the midst of all that, Hurricane Irma was rolling up through Florida and then to Atlanta, Georgia and the PODS corporate office was closed. I stopped by the office and their local manager went the extra miles to greatly assist me with getting the pods scheduled, set up and delivered out to me even though their corporate office was closed. Then I went over the phone and then once their office opened back up, we got everything set up online.
The three containers were about the length of a car and they worked out perfect. They arrived in absolutely perfect condition and the drivers who picked and dropped them off were very professional. There was also great, fantastic communication. I got the follow up call the day before when they were going to drop the pods, I got the follow up call that they were coming to pick them up, and I also got the call from the driver on the day itself. I'd highly recommend PODS to anybody who's thinking about temporary storage, needs storage or moving. PODS has top-notch quality service and great product.
Reviewed Dec. 20, 2017
PODS did a nice job and my experience with them was very positive. The folks I dealt with on the phone when signing up were nice and very positive. We rented the 16-foot pod, had it for a week, filled it up and then they moved it to our new address. I was given a few tips on how to pack, but I was a delivery driver for a long time so I had some foreknowledge of packing and having it hooked up. We had the same driver who dropped off the container and picked it up. And, he was excellent, a very nice fellow, and explained exactly what was going on. I was happy with the cost of service, although I’d like to pay a little less like everybody else. Still, everything was fine and I paid my bill. It was a pleasant customer service situation all in all and the PODS folks know how to deal with people as opposed to many others that don’t seem to remember how.
Reviewed Dec. 20, 2017
We sold our house and we were moving, so we rented two containers from PODS, a 16 footer one and another 12 footer, for an indefinite amount of time to store our belongings until we move into our new house. The containers seemed to work out pretty well - they are solid and very well-built. It has got a sliding back door that you lift up, and it is eight feet high and eight feet wide. It also got a lot of hooks in it if you want to hook something.
PODS seemed to be the most common name out there, so we phoned them up and just got a price from them and we seemed satisfied with it. We mostly went through online in booking and it was good and fairly simple. The driver we had was very accommodating too. When they dropped the two containers off at our original house I wanted them in a certain spot, and they put them exactly where I wanted them. We are pleased with it in the end, and they picked them up right on schedule as we expected. If I was due to move again, I would be doing the same thing.
Reviewed Dec. 20, 2017
When we were moving, we got the largest PODS container delivered to our driveway. Then, we were able to load up everything that we didn't use. The easiest thing to do was let the PODZILLA come and take away our stuff. They took it for about six weeks. And then, they brought it to our new home, we emptied it, and they took the container back. The drivers were very knowledgeable and considerate. They went the extra mile by making sure the PODZILLA didn't tear off the lawn by putting down mats. It was totally 100% great. We want to do it with them again for our next move and I will also tell friends that they're the only way to go.
Reviewed Dec. 19, 2017
My experience with PODS was great and the fact that I had a whole month to get the job done was the big factor. I could take my time rolling the pod and I could do it by myself because I had the time to do it. Unlike another company where you get 7 days to get it done. You could still use PODS even if you’re in a hurry, because you can go at your own phase.
PODS was also on time delivering the pod and it was good. They helped me with whatever I wanted. But unloading that big pod and loading it on to the truck seemed to be cumbersome. And it was difficult to set it in the tight situations, but it was better than trying to set a truck in the tight situation. They have a very elaborate system there. It seems a little overboard but it works. It was a little more expensive, but it was worth it.
Reviewed Dec. 19, 2017
I've always heard good things about PODS and when I looked online to verify the reviews, I saw that they had high ratings. I put an inquiry because I needed a container for a short-term storage. They called me back and we followed up with a complete on-telephone booking with the rest of the information. It was very easy to get set up. I contracted with them for a 30-day service but it got finished nine days earlier. PODS did everything positively. They have an unbelievable and exquisite service. They were there at the time they said they will be there and they called before the delivery, plus they had a courteous driver and all the criteria was correct. Go with the best and that's PODS.
Reviewed Dec. 19, 2017
We had used PODS before back in 06 and we had a good experience so we used them again when we moved. They’re very professional in what they do and my husband is an Engineer and he loves the way the PODS work. I think that’s why he went with PODS because he like the machine and the remote control. We requested a 16 footer but it didn’t end up being that way. We had to order a second one.
The driver was sweet and very nice. They called us about the delivery. The only problem we had was it was early in the morning, and we’re retired and we don’t get up that early. PODS made moving easier because they were here on time. They delivered on time within the hour when they said and they picked it right up and brought it here. We didn’t have any problems but we had some settling to be sure when you load it yourself that you tie it up right. That wasn’t their fault and it was just minor because everything was in boxes.
Reviewed Dec. 19, 2017
I was moving from California to New Mexico. PODS dropped the trailer, we loaded it, and we let them know the date when we were ready. They picked it up, and brought it over here. They kept it until I'm ready for it to be taken to the house. You can't get any better than that. Their reps were really helpful. They were the ones who convinced me to get PODS. The drivers were really, really good, too. They came out at the time they said they were going to come out. They rock.
I've been telling everybody to use PODS if they're going to move. It's a little expensive but it's worth it in the long run. If you're moving out of state or if you're moving to another location, they're willing to work with you in the time frame that you need. I was still in California and I had to work another week. They dropped it off three days after the house was closed. So it worked out beautifully. The container could have been a little bit bigger but all-in-all it really made me get rid of stuff that was pretty much storage in the first place and it was clean.
Reviewed Dec. 19, 2017
I booked a 16-foot container over the phone and the interaction I had with the rep of PODS was great. We scheduled it and set our expectations. The container I received was in pretty good shape. Plus, the communication with both of the drivers and their personality were great as well. They were the best part of my entire experience. They mostly enjoyed their jobs and were easy to get along with. When they were about to show up, they called. However, it was surprising that moving the pod from our old home to our new home was more expensive than putting it in storage overnight over 20 miles away. We were only moving right down the street and I didn’t want to put it in storage but it was $70 price savings. That was the biggest thing that stuck out. Nonetheless, everything went according to plan.
Reviewed Dec. 18, 2017
Everyone at PODS was really friendly. Since we didn't want to drive a truck, we used PODS and requested for their 7 feet container. I had a little bit of trouble opening my door when it got here because some things have shifted. And the driver stayed to help me and he fixed everything. He was awesome. Everything worked great and I would definitely recommend PODS.
Reviewed Dec. 18, 2017
I used PODS for temporary storage. It was easy to book online and the container was in fine condition. Plus the drivers were also very professional.
Reviewed Dec. 18, 2017
My experience with PODS went smoothly and I was satisfied with the service. I was moving and needed storage before I get access to the garage. I looked PODS up online but I completed the transaction over the phone. I ended talking to a gentleman who was very helpful and understood my particular need. And then when I tried to set up the pick-up date, the website would not allow me. But by sending a quick email to the gentleman, we solved that.
I got a 16-feet container, which I filled up so it was definitely the size I needed. I wasn’t there when the driver picked it up but I was there when it was delivered, and the driver was friendly. And we had to establish where we would put it and what works for me. The only thing was I didn’t know how the pod was somewhat delivered and the machinery and I couldn’t really establish where I was putting it. So, it would have been helpful if there was some sort of a video explaining how the pod was delivered, which I didn't find on the website.
Reviewed Dec. 18, 2017
I moved from one city to another city in Canada. My parents have used PODS twice before and when I asked them about their experience they said they are highly known and have like the best customer service and everyone is on time in service. I also had quite an incredible experience. I got the quote online originally and then I called and chatted to someone and he kind of walked me through the process and we kept in touch on the phone.
He’s super helpful and kind of explained everything to me and made sure that I was comfortable with like no hidden cost. He was just very straightforward. And he made it very easy for me to kind of pick what works for me. Like he wasn’t trying to upsell or anything like that which I appreciate it. I got the 7-foot container with a door and a lock and it was clean inside. PODS was very sturdy and has four solid walls which I like.
The carrier drivers were both super helpful. They made sure that I was comfortable with where they were dropping it off and placing it. It was quick and easy. They status me and he asked me like, “This is where you wanted? Do you want to move forward, move back?” It went really good. I would recommend them like hands down for sure over anyone else. I would love to use them.
Reviewed Dec. 18, 2017
I had a great experience with PODS and I've been really happy with their service. I ordered two pods but before they brought them, I cut it back to one and they adjusted the cost. I got the smallest pod and the reps I spoke to over the telephone were excellent.
Reviewed Dec. 17, 2017
I was really really excited to find PODS and it worked out perfectly for my moving and storage needs. The only weird part was calling initially to confirm my online reservation and I guess it was like a third party that helped coordinate the booking. And then when you try to plan ahead for the alignment of the PODS itself, that was a little tricky to kind of figure out because I didn’t know what their trucks could do. But, it was overall awesome and it was really affordable. I packed the 16-foot pod like a maniac. It should have broken a lot of my stuff the way I precariously put stuff in, and it came to me undisturbed. Also, the drivers were super sweet, super nice, and really friendly.
Reviewed Dec. 17, 2017
I would recommend highly to anybody to use PODS. Using PODS is more convenient and when I talked to them, they explained everything and answered everything fully so I didn't have doubts or questions. They were excellent. The drivers were professional, too. I got an 8x16 unit to move out of state and everything was fine. I would definitely use PODS again too.
Reviewed Dec. 17, 2017
I used a pod to put my stuff in it and then stored it for almost two years with PODS. Then it came back out to when I bought a house and I got everything out of it. I booked online which was extremely easy. When I got it, everything was very nice and neat. But when they took it out of the first place, they left a big dent from the tires, the yard and the dirt. It was raining and I ended up paying for that when I moved out. As for the new place, there were no issues. When they dropped it off, I met the driver and he put it where I needed it to go. It is a little expensive but it’s worth it and I would recommend it. It was a good experience.
Reviewed Dec. 17, 2017
I got the biggest storage containers from PODS. Had a good interaction with their rep. There were no hiccups and I was happy with the service.
Reviewed Dec. 17, 2017
We sold our house and moved. We needed to have our stuff in a controlled environment for a few months until we got things settled out and PODS worked perfectly for us. I left an email to Blaine, PODS' guy in Wilmington, and he was great. They said they'll reply within a day but he replied within an hour. Then I checked their competition but there wasn't much. I called The Rat Pack but they called me back a week later. So when they did and asked how they could help me, I told them that their response time settled the deal for me and that I'd rather work with PODS.
I liked the communication with PODS and they're reasonably priced. Blaine told me about the three month deal and that if we went beyond that, they'd figure out a way to make it work for us. Other companies also wanted to move our stuff to a rental vehicle then take it to a storage and move it again. But PODS cut that part of it out. Plus, the container was sitting in our driveway so we didn't have to load it anywhere. As long as we needed to get it ready, they'd come and pick it up. A lot of times they'd work with us, too, and I didn't need to call them two weeks ahead of time.
Originally, I booked them over the phone but the main thing was online and the payment was directly drafted from my checking every month. I also maintained and modified my orders and stuff online after the initial phone contact. Their reps were fantastic and professional on the phone, and I'm a technology nightmare but their website was easy enough for me to use. We got their largest pod and it was in great condition. We turned it over and the door wasn't wedge sharp. There were no molds or mildew and everything was as advertised. They said couldn't be responsible but in the end, there was nothing broken.
Blaine spearheaded everything and he was courteous and professional. He helped me out and was quick to make sure I knew what was going on by email, phone call or text. They charged us for another month but it didn't seem like every time we were talking to PODS they were counting every penny. Not that they were not into making money but they were trying to make things right as good as they could for us. It showed, so that was good. And when their drivers came, they knew what they were doing.
So on a scale of 1 out of 10, 1 being terrible and 10 being fantastic, I'd give my whole experience a 10 with every facet of it. I've told quite a few people about them, too. If you're young and in your 20's, you might want to save a little money, rent something, get a storage and save a few bucks, but you're really not because in the long run, you'll be moving your stuff again. With PODS, the container is clean, close and controlled. If you call, they'll have it out for you the next day to go through. So if I had to do it again it'd be a no brainer.
Reviewed Dec. 16, 2017
I had PODS drop a pod off at the house and then I moved it to our new location. I tried booking their largest container online, but I had a little trouble so I ended up doing it over the phone. Their rep was very helpful, pleasant to talk to and she was understanding about my confusion of the computer and why I had to call. Their drop off guy was great. We had a big oak tree that was in the way and he was careful not to damage it or the pottery. I would use them again and would recommend them to anybody.
Reviewed Dec. 16, 2017
PODS left a container at my previous house and I filled it up with some of our possessions and then they took the pod to the warehouse site. And they kept it there for few months and they delivered to our new house. I booked online and I think the website could be improved. It’s been a while since I looked at it but I think there were too many steps, almost like too involved. And then also what happened was that I went to change the date of the pick up date and it didn’t record for some reason even though I thought it had recorded.
So either they didn’t come on the day that I was expecting them to or they came on a different date or something happened with the date and I was like, “Well, I’m sure I booked that date.” But then I checked the website and it hadn’t been recorded I got the biggest pod and it was very clean. The driver was also very nice and he was on time. I didn’t interact with him as much as my partner did and they seem to be laughing and having a good time so I think he was good. PODS is a convenient choice and they did what I needed it to do.
Reviewed Dec. 16, 2017
We were destroyed in a hurricane, and we’ve seen PODS in people’s yards. We got the biggest pod, and it turns everything to where it was supposed to. I'll tell a friend to go ahead and use PODS, and that they worked out well for us.
Reviewed Dec. 16, 2017
PODS is famous here in Florida and people trust them. I had a storage pod from them for approximately one year. I started booking the pod online, and everything was really well-done and using their website went smoothly for me. But I reached a point where I felt I needed to talk to somebody so I spoke to one of the customer service folks afterward. Both times I talked to people, they were awesome and straightforward and told me what I needed to know. They did a great job. The only thing was I booked a big pod but it was quite small for my needs. When we close the door, I felt that if I opened too fast, it may explode.
The driver who picked up the pod was a really interesting guy and I was amazed at how they do the whole system. And I was a little worried because I had a tree in the driveway but the driver showed me how it wasn’t a problem. He drove the apparatus that picks up the pod and sets it in the driveway well. And he knew there wasn’t going to be any damage to the surfaces because I had a nice paved driveway. He knew what was he doing, he did well, and he was confident.
Reviewed Dec. 16, 2017
PODS was something I recognized so I booked them. I did it online but I had to call to get some clarification on a couple of things and it was good. I had the 16-foot pod and stored it for so long. I could have gone a little smaller, but it was fine. Also, the driver who picked the pod up was pleasant and the drop was fine as well. PODS is a good option instead of having to call a traditional moving company. It's convenient. But I think you pay a little bit extra for that convenience because if you're going to be moving relatively close to where it's being stored then obviously the cost is more beneficial from a cost perspective. But in my case, we ended up moving several hundred miles away, so the delivery fee was actually very high. The cost-benefit ratio there was in line so it was really good.
Reviewed Dec. 15, 2017
When I saw that our neighbor had PODS and that it looked really nice and easy, I looked at PODS online and then called them. The representative I spoke to was very nice, professional and he provided everything I needed to know. I got the 16-foot container and we got everything packed in so we could show our house without all the clutter. Then we had the pod taken away, sold our house, and then moved. The guy who picked the pod up in California and delivered in Arizona was great. He backed it down a long snaky driveway like he knew what he was doing. The experience was great and I’d use PODS again.
Reviewed Dec. 15, 2017
We’ve used PODS before and we used them again because they’re so dependable and they are on time. They do what they say they’re going to do. This time I used them for storage. The container was great. The only thing that we would like to see is a ramp when we’re trying to put our heavy stuff into the POD so that we can just roll it in. Their customer service was great though. If I had any questions they answered them. My husband also had interaction with them and he didn’t have any complaints. We totally enjoyed using PODS. I hope we won’t have to use them any time soon but if we do we definitely will be calling.
Reviewed Dec. 15, 2017
We moved from New York to Texas. With PODS, we like the ability to unload at our leisure. I booked online and then I also work with people over the phone. The website was very user-friendly and the interaction with their customer service was excellent. They were very helpful, courteous and professional. I booked their 16-foot container but we could have used another 8-foot. Nevertheless, the interactions with the drivers were great on both ends. I would recommend PODS to anybody who’s moving or needing some storage.
Reviewed Dec. 15, 2017
Using PODS made a lot more sense than renting a truck. With PODS I can take my time loading and unloading it. I booked a 16-foot container over the phone. One of my co-workers had previously used one to relocate stuff from one job site to another. However, they did not secure their stuff up and strap it in good. When they got to the job site where I was, a lot of stuff was damaged because of the movement. I made sure my stuff was tucked in there tight. I followed the packing instruction on PODS' site as well as used a lot of straps. My stuff was in great shape.
The drivers were wonderful. My original location was a little tricky to get to. It was a rural address and I had a precarious driveway. However, they did very well and were very positive about it. They had no difficulty even when it was loaded. We got it loaded it up there and then kept it in storage until I had a location to go to. They came out and got it put in place. It was all a very pleasant thing and I would definitely recommend PODS to anybody.
Reviewed Dec. 15, 2017
Enrolling in National Debt Relief was easy. I just filled out some of my information online, then somebody called me back, and then just talked about my case on the phone, then they helped me to set up everything. It only took a couple of days. The customer service agent named Gaber was very nice, and he helped me to start it. I started in July of 2016 and it will not be done yet until July 2018, so I am halfway done already. Everything is going well right now, but, in the middle, somebody did not understand what I was saying. I have two credit cards, and they transfer my balance to Citibank because they changed my credit card from Costco. I had some troubles on that, but it is fine right now. Also, they can't cover all my debt too.
Everything is going well, everything is good. However, I know half the other company that has lower cost, but it is fine and it is not that big a difference. Overall, NDR helps me in managing my money and it allows me to know I got to pay that much money every month to keep my debt going well.
Reviewed Dec. 15, 2017
I had several friends that used PODS and we were in a situation where we're moving and so we asked their opinion and it was positive, so I went ahead and inquired. Their reps were very cordial and nice. My experience was positive and I would recommend them that PODS is the way to go.
Reviewed Dec. 14, 2017
PODS is a familiar sight and name in our neighborhood. I booked a mid-size container a few months ago and did some of the work online and some over the phone since I'm an old school and I feel little more comfortable talking to a human being. The PODS agent was very helpful and he understood me quite well as to what my requirements were. PODS responded appropriately and the organization was done. When the container was dropped off, the driver was very careful about doing what needed to be done and we were able to position the container exactly where we wanted it.
The overall cleanliness of the container was fine and it was a little more roomy. We don't use fancy furniture in the garage but we used the container to store contents of the garage that we have in boxes and storage containers. We made use of the PODS container for the period of time that we were refinishing the interior of the garage. When it was time to remove the container, we let them know and everything was swept out, unlocked and everything else is as required, over and done. The PODS container served the purpose and the whole experience was timely, efficient, well run and great.
Reviewed Dec. 14, 2017
I was moving from one house to another and I needed PODS to store my furniture for 18 days. It seemed to fit the need that I had that they would deliver the pod, I could load it, and then they would store it and then they’d deliver to the new address. So, it seemed to work out perfectly. Their drivers were also friendly. The price was good and the service was excellent. I would refer PODS to people with the same situation.
Reviewed Dec. 14, 2017
PODS was referred to me by a friend who used them and gave high ratings. I booked a pod over the phone because it took too long to get the services through online due to the recent storms that we were having at that time. The container was fabulous but if it was a foot or two bigger, it would be great to put all my stuff in. I packed up the house that I lived in for over 40 years and I can only get rid of so much stuff. But the 8 by 8 by 16 that I got worked beautifully for what I was doing. The drivers were awesome as well. The gentleman who delivered it in our home in California did a fabulous job of working that equipment to place it exactly where we wanted it and did not encompass my neighbor at all because we have a shared driveway.
I'd tell my friends to go for PODS unless they’re really on a tight budget because it is expensive in a sense. A co-worker of mine was also moving and they referred PODS. They were over-budget by a $1,000 so they used another services. But I allocated for it and for the money I paid for the moving, loading and eco-services to pack my pod for me through PODS, it’s an excellent service.
Reviewed Dec. 14, 2017
PODS picked up and delivered the units on time. They were very prompt with everything and even called before they came. We rented a small POD from them and the only thing that I had a question about with them is that there were no straps on the wall or like a bungee cord to secure an item inside the pod. The larger container might have it. We rented a 19 feet container through a different company to bring stuff from Florida to New Jersey and a POD to bring it here. The container we rented from PODS didn’t seem as sturdy but nothing was vanished and everything was perfect.
Reviewed Dec. 14, 2017
I booked PODS' service thru phone as I needed them for a drop-off and a pickup. Their rep was very knowledgeable and I got their 16-foot container. They went through the details with me as far as what I needed to pack and then they recommended a size. The interaction with their driver was very good as he called 30 minutes before, and he came on time. The guy at drop off was even better. PODS is not the cheapest, but base on their quality and their service, I would 100% use them again. Overall, they were very easy to deal with. They made my move effortless and it was helpful.
Reviewed Dec. 13, 2017
PODS did a really good job when we needed storage. Dealing with their reps was wonderful. They were very friendly on the phone and very helpful. They were great. The pod that we got was perfect and the drivers were also very nice.
Reviewed Dec. 13, 2017
We got PODS for moving and storage. We booked it though the phone and the reps are all very professional, to the point and accurate. We requested for their smallest container and had our stuff stored there for three months. It was just about 3 feet high throughout the whole length of the things. The container was sturdy and clean and the drivers who picked up and dropped it off were very good, knowledgeable and very communicative. My experience with PODS was all positive and I would recommend them.
Reviewed Dec. 13, 2017
It was my first time to use PODS and I had a good experience with them. They could actually turn the pod and place it so that the entrance to the pod faced my garage door so I chose them over others. I booked over the phone and the reps I talked to were professional and courteous. I got the 12-foot container which they delivered for storage while we remodeled the garage.
Reviewed Dec. 13, 2017
PODS' website was easy to use but I called them as well for a 16-foot pod rental because I had two pickups and drop-offs. When I talked to their customer service reps, they seemed to be in Florida and they were helpful and very easy to work with. When they picked up the container, I was not at the site but I spoke to a couple of people on the phone and they were polite. My PODS experience was extremely positive and I would recommend that others check them out.
Reviewed Dec. 12, 2017
I’m a contractor and we were fixing a lady’s house, and we had to redo the floors. We had to move all her antique furniture out of there and we needed a place to store it. I rented a unit from PODS and it seemed like the most painless way to get all the furniture out and somewhere safe without having to move all the heavy stuff very far. But I thought the price was a little high for my needs. I've priced another company and they were like the same pretty much to the tee. They were like a dollar cheaper but I've heard of PODS' reputation than the other one. The only thing that put a bad taste in my mouth was that nobody mentioned about the $75 pickup fee until it was the time they invoiced my credit card. I thought it was a little sketchy. It was a hidden fee and it was not cool. They should be more transparent and for a well-known company, I expected them to be noticeably cheaper than some other company. Other than that, the drivers were great.
Reviewed Dec. 12, 2017
We got the smallest seven by seven pod, which I booked over the phone, for moving from California to Ohio. The rep from PODS was professional, courteous, and friendly. I moved my mom here from California and I was in Ohio so not only was I not able to do anything exactly how I planned, but we had to rebook the pod twice because we were evacuating. And so, PODS was phenomenal, extremely helpful and very flexible. And I know that the people that were there when the pod was picked up and delivered were great. Our experience was easy and we got everything needed. We also ordered some packing supplies from them, and they were perfect. The whole thing was as hassle-free as you could possibly get when you’re moving across the country.
Reviewed Dec. 12, 2017
I wanted to take care of my things myself. I didn’t want guys coming in with the truck and loading it off for me so I went with PODS. PODS dropped off the pod, I filled it and then they delivered it to my place in New York. I stored it for a week in between. Their representative was very nice, very helpful and explained everything. He was very, very good.
The website is easy to use. Once I got my account information I was able to go on and check the status of things. I got the smallest container and it was nice, clean and sturdy. We packed everything up, not one item broke or was damaged. Plus the driver who picked it up in New York was very, very nice and very helpful. Everything was positive with PODS. I was nervous about doing it. I never did it before but from start to finish everybody was very helpful and everything was done on schedule. I was really surprised because I thought something would go wrong but there was nothing. I couldn’t be happier with them. They did an excellent job.
Reviewed Dec. 12, 2017
I have PODS store my stuff while I was deployed over the last year. I’ve used them in the past, and they were very efficient and it was very easy to get reimbursed for the storage needs from the government. I booked initially over the phone. And then I went online for the rest of the management of the account. Their representatives were always very positive and very efficient. Setting everything up was relatively painless. I called in and they had a couple of things that they had to read by law when I initially established the account. And so, there was a pre-recorded message I had to listen to. And after that, I gave them the dates that I wanted everything set up, the size of the pod I needed and they would have walked me through the insurance pieces if I chose to go that route.
It is not mandatory for customers to be there with the drivers, so they're able to show up and dropped things off without the customer there. But I prefer to be there mainly because I live in apartment complexes and I can help kind of deconflict any issues that might come up. But every time I work with them, it was a very quick interaction. Within 10 to15 minutes, the pod was dropped where I needed it and the guy’s truck was loaded back up and he was on his way.
From a government employee standpoint, the weight ticket was extremely helpful. It was a charge upfront and on the backend but it was very easy and they just send a form. And they have standardized weights for their containers and it makes it very easy to track and to get reimbursed on the military side. I highly recommend PODS. It was a painless experience overall. It was nice to get dropped in a parking space right outside your door. And it was nice that you don’t have to drive around town to carry your stuff here and there. PODS is very easy to use, and I’m a big fan.
Reviewed Dec. 12, 2017
My son used PODS when he moved to North Carolina. Everything went great with him. So I used them when I moved from New Jersey to Texas. I booked online and requested for their biggest container. The driver who picked up the container in New Jersey was wonderful. Then they took it up to Texas. When we bought the house, they brought it back home and it was great. Overall, I had a very good experience with PODS and I would recommend it to whoever needs it.
Reviewed Dec. 11, 2017
We were moving from our family home and we got a lot of stuff. We liked the convenience of PODS. I initially did the inquiry online, and then I did everything else over the phone. Their reps were polite, knowledgeable, and helpful. We requested the largest sizes of the pods and they were clean and in good shape when they arrived. PODS also helped me decide what sizes to go with, and they were very accurate. I was able to move everything into the pods and they were picked up and moved to storage somewhere. When it came time to have them delivered, the place that we moved to was much smaller. So, they timed the coordination of the different pods with what I needed to have for the moving company that was unloading the pods. The guys unloaded it, then they picked up the first pod. Within the same period of time, they delivered the second one, and then picked it up. There was never an inconvenience and PODS was absolutely awesome.
The drivers were awesome as well. They were very helpful and they came in before backing the pod into the smaller area, and they measured and put boards down on the grass, so it wouldn’t die. I requested them to trim the tree branches a little bit, and they did it to make sure to save the tree. They made sure that everything was taken care of and they did the same thing at the house that we moved out of. They were delivering two pods and the driveway was very wide, so it was accommodated. But they also made sure that I could get my car out.
I would absolutely use PODS again as an alternative. I also stored stuff in a local storage unit, but I would absolutely go the pod route. For the price that they charge, I'd get so much more. PODS is professional and you don’t have to worry about the condition of where your personal belongings are going to be stored. Also, they’re timely and when they said they were going to be there, they were there. They’re reliable, gives superior performance, knowledgeable of their product, and safe. You don’t have to worry about bugs and rodents, which happen at storage units.
Reviewed Dec. 11, 2017
PODS was referred by co-workers and I used them for storage and moving. I booked them online but I made a lot of calls to customer service to fix things. They were all fantastic and as accommodating as they could have been in the situation that I had called them. I requested for the 7-footer pod and it fit everything just fine with no issues. The interactions with the drivers were also fine. The only issue that I had was when the pod was dropped off. There were some sections in the contents in the inside that can be a little less difficult. Before the driver leaves, make sure that the rear door can be opened. It could've been easier getting the door open. Other than that, it was a good experience and they were very affordable. Everything went really smooth.
Reviewed Dec. 11, 2017
I heard PODS was good so I checked online. And then I booked over the phone and everybody was pleasant. I got a 16 by 8 pod and I filled the whole house into it. Their drivers were excellent. They were perfect. They called first and they were professional. They made sure they didn’t damage anything.
Reviewed Dec. 11, 2017
I’ve moved quite a few times, but when I used PODS, it was the easiest move I ever made. I moved down the road and I needed to store stuff also because we built a house. We got two 16 footers from PODS and they were good and very clean. It was like they were almost brand new.
Reviewed Dec. 11, 2017
I needed on-site storage and PODS was recommended to me. I had a conversation with their rep and we ended up booking it online. The representative was very good. I booked a large pod and it was placed right next to my garage door and front door. Both drivers of the delivery and pickup were tremendous.
Reviewed Dec. 10, 2017
PODS is a recognizable name and someone told me that they had used it and had a good experience with it. I used both their moving and storage services. I booked the pod online and their website was easy to navigate. I got the 16 feet by eight feet pod, and we’ve gotten everything in there. The only issue that I had with the whole thing was that there were not enough pick-up times, which was partly my fault because I didn’t realize they had to schedule it in advance. So, after the pod was packed, it sat for five days before they picked it up. But when I had it delivered, it went a lot smoother because the drop-off and the pickup were at the same time. And they were on time. I only saw the driver when he dropped the pod off at the house when we moved in and he put it exactly where I needed it to be. He was very professional. So, our overall experience was good.
Reviewed Dec. 10, 2017
For a moving and storage need that I had, I chose PODS because of the timing. We had a short time to move from one place to another. I booked it over the phone and they were very friendly and knowledgeable. I got the 16-foot container and it was clean. The drivers were very friendly too. The billing, though, was like in pieces because they charged me as we go. I was not sure at the beginning what the exact charge was to pick up and to deliver. I know there was a charge, but I was not sure of the amount and how the charge was going and when the charge was posted. It was not clear to me but, as far as pricing, I agreed from the beginning. It was okay at the end because they told me the total amount at the end.
Overall, it was very good experience because it was extremely simple to order and it was very easy communicating with the people I was talking to. They were also very flexible on the timing, even they were a little helpful as the time for the pick-up. They gave me two different suggestions and they gave me the room related to the timing. That was excellent. I was extremely satisfied with the result.
Reviewed Dec. 10, 2017
I started out booking online but because it was a long-distance move, I wound up doing it over the phone. The process of getting a quote which then led to a phone call which led to a couple of discussions with the PODS sales rep was painless and quick. I got their sales people who I then had to talk to on the phone but I didn’t have to go through all of the information the second time. The sales reps were okay and knew their product and what their customers cared about. Once the sale was done, I was back on the website full-time for scheduling, rescheduling and customer service, which was an okay experience.
I wound up getting three of the 16-foot pods but turned out that we needed four. I’m flying down there this weekend to unload the fourth one. The pods were built with either wood frames or steel frames. The steel frame seemed more sturdy. All three pods sat outside our house in the sun and rain for a while. I didn’t notice any significant difference between the two except for the feel of structural stability. Tying things to the interior walls was easier in the steel framed pods because there were more points to tie down to.
We’re one of those people who live sort of out in the country and we’re hard to find, up in the Santa Cruz Mountains, Pacific Coast. So there was probably more interactions with the drivers than we would’ve liked. We had two different drivers both at the origin and destination. All four of them were professional, very courteous, prompt, respectful of my time, and seemed to be perfectly competent in doing what they were doing.
For customer support, this was during the hurricane Irma and their call center is in Clearwater, Florida. These people had a Cat 5 hurricane bearing down on them and they were, hands down, the most helpful, positive and patient customer support people I’ve dealt with. They have a really good crew. It’s well-run, well-staffed, well-trained and have the right attitude so, clearly, they’re properly incentivized.
Reviewed Dec. 9, 2017
PODS website is very easy to navigate that I booked them online. I went with PODS because of their price and availability. I was moving from one house to another one and the 16-foot container I requested was perfect for my needs. It was also in perfect condition. I only spoke with the driver when he delivered the container for the first time. We had a nice conversation the day I met him and every time I put a time frame on everything, he was very precise. He was excellent from day one to the last day. I was very satisfied and I would definitely recommend PODS. Everything was perfect.
Reviewed Dec. 9, 2017
I’ve used PODS for on-site storage and moving and I chose them because of convenience and not be in a rush to have the container hauled off or picked up. I booked online for the initial delivery and over the phone for it to be picked up. The website was very easy to use and the customer service representative was very nice. He helped me out with a lot of different options and ways to get set up. When I requested for the biggest container, I thought it would be bigger on the inside but when I was able to stack the furniture up, I had enough room, more room than I thought I did. It was good and you just have to know how to stack the furniture inside the pod. I met the carrier the first time during the initial drop off and he was very friendly. We had to do the online thing as far as how to set it up but I was there so he asked me if it was the right place and all that so it was cool. PODS is very helpful and very reliable.
Reviewed Dec. 9, 2017
I booked PODS online and navigating their site was easy. Their big container was what I got and the driver was excellent.
Reviewed Dec. 9, 2017
I needed PODS for both on-site and moving in storage. I booked them over the phone where I got the larger container. The pickup driver did a nice job, and overall it was a good experience. I've used them in the past and I'll use them again.
Reviewed Dec. 8, 2017
I needed to have stuff picked up and I didn't want to be moved more than one time, get out of here and then moved into a new home six months later. By using PODS for moving and storage, I know my stuff would be in one place and I thought it would be a quality controlled area. I booked the service online which was excellent but they said three rooms would fit one 16 footer pod for the general consumer like me but it wasn't enough information. I had two 16's and one of them wasn't all the way full. The little seven wasn't all the way full too so it could have been a little different. However, I liked that they could arrive and drop the container then I could fill it up and when it's ready, they could pick it back up. So it was convenient and easy, and the same goes for the pickup.
The only experience that wasn't good was the pack and load people that were on the PODS website. Their service was not the same quality as the PODS service was. It didn't work out well especially on the unload and I would have liked PODS to have its own workers that loaded and unloaded. I guess there are too many things and it's hard for them to do all of it but I needed the service to do that. Also, I haven't unpacked everything yet but there was one piece of furniture that was broken and PODS told me to send in a picture of it for insurance. All in all, it was an amazing operation that met my needs completely.
Reviewed Dec. 8, 2017
My son was moving and he had to get his furniture in storage for a while. And then, when he moved and got his new place, he unloaded his furniture and then PODS came and picked them up. I went online and PODS popped up and I booked them over the phone. We also texted and did a lot of communication via email. The first lady I spoke to was really wonderful, informative and cheery. I requested for a 16-foot container and it was perfect. The representatives were very helpful and they did their best. A couple of times I got a call saying that they were coming when we weren’t scheduled and they had to turn around. But we didn’t get charged for it. They also didn’t tell ahead of time that if I was longer than a month, I would have to pay more which I ended up doing. Everything else was fine and everyone was very attentive. When things weren’t right, they fixed it. PODS should continue to do everything right.
Reviewed Dec. 8, 2017
My daughter on her last move used other movers and had a horrendous experience. So when I was moving cross-country PODS was the way to go for me because I had used them in the past for other moves cross-country and up the East coast. I booked through the phone and it was excellent. All my questions were answered and everything went off as described.
I had two 16-footers and it was exactly the right size I need. I couldn’t say they were new but they certainly weren’t dirty and I have no complaints about their condition. Plus the drivers who picked up the PODS were all wonderful. When we were being loaded we had a pod dropped off and then two days later we had that pod picked up and another one dropped off and it went all very smoothly just like they said it would. There was no damage and the pods were picked up and dropped off exactly on the schedule that we have requested.
Reviewed Dec. 8, 2017
My kids used PODS when they were moving from college. I also went with them for delivery services. They did the delivery and they held my stuff for a month for me and then redelivered it to the new house. I had some changes, so I ended up having to call after I booked the pod online. My interaction with the rep was great and I went with the biggest sized container, the 16-foot, which was the perfect size for the furniture. PODS was excellent and I couldn’t have asked for anything better. Everything was just what they said it would be and the delivery, pickup and all of that went very smoothly.
Reviewed Dec. 8, 2017
We were doing Swedish Death Cleaning to our basement, so we put the pod in the driveway to empty the basement. And get rid of whatever we didn’t want and that way we don't have to take it back down. PODS' rep was very nice and accommodating. He gave me the delivery date I wanted. Everybody at PODS was courteous and professional. Their drivers are also very quick. We used size 16 and its in an excellent shape but we could have used two.
Reviewed Dec. 8, 2017
PODS reps were knowledgeable and very helpful to the point. I got two 16-footers for on-site storage and they placed them perfectly fine. The PODS team has been very easy to work with. Pricing was exactly what they said it would be, and pickup and delivery went smoothly.
Reviewed Dec. 7, 2017
I had to store some furniture for remodeling. I booked PODS over the phone and it was easy to do it. The customer service reps were great. They asked what date I needed the container delivered and how much it would be for the monthly fees. I requested for the 7-footer and it was great. It worked out for me. The drivers called when they were outside, they dropped the container, and asked where I wanted it. And then, when they picked it up, I called and they told me they were outside to pick it up. I had a great experience with PODS. Everything was awesome.
Reviewed Dec. 7, 2017
PODS made it convenient for me to pack and unload one-time, and I just stored my stuff. I liked that I didn't have to run a truck and pack it and then take it to unload it and then load it back and unpack it. Both the drivers were excellent - very helpful and courteous. I would definitely use PODS again if I have to use them again. I have expressed to many people how easy it was doing it this way as opposed to renting a truck. My brother was the one that had advised me to do it because he had to use three of the largest containers and he was most happy with the way things were handled. I am fully satisfied with PODS.
Reviewed Dec. 7, 2017
PODS was competitive in price and they were able to do what we wanted, and I liked the idea of packing my own stuff. We looked at another company and it was a toss-up but PODS serviced more areas. We got their pods for our move across the country. I looked at the pods online and then we had to call them for the reservation and make the arrangements. They were able to do what we needed even when we needed extra pods. We reserved the 16-footer and then we added a seven-footer. They were able to arrange that on the phone and they were compliant with that. The containers were clean and sturdy. They had a lot of tie-downs that we were able to tie everything so that they didn’t shift in moving, and they worked out good that way.
They did a good job of both picking it up and delivering it to where we unloaded it. When they delivered the first one, there was someone who was probably in training, and they had another person with them who was able to help him when they had trouble maneuvering it. Everything went according to what we arranged. I would have liked to have it delivered a bit sooner once we got to where we were moving but because of the shortness of time, we stuck with the original agreement so that was fine.
Reviewed Dec. 6, 2017
I looked at the different opportunities available and PODS’ online booking was easy to do. I rented a container for three months and I put it in my church parking lot so that we could move things for an upcoming event. The container was a large steel, almost like a little building, and we could walk in on one end. My interaction with the drivers was very smooth.
Reviewed Dec. 6, 2017
I used PODS for moving but mostly storing and they had a decent price. I booked the largest container over the phone and it wasn't dirty when I got it. It was good. The representatives I spoke with were efficient. The driver also called me and he was a friendly guy. He did the job and was efficient. It went smoothly and they were on time. They were also there when I needed to get a container and everything in my experience was positive.
Reviewed Dec. 6, 2017
I got PODS for moving and storage and it was very good. I got their 7 foot container just for the few pieces we have to move. I booked them over the phone and it was an easy process talking with the representative. It was all very pleasant and everything worked well. They gave us a price and they were very efficient. I don't recall anybody being anything other than polite. I would definitely use PODS again if I were going to move. We had a great experience with them and I will recommend them. I wouldn't be afraid at all to use them. They certainly fulfilled every need we had.
Reviewed Dec. 5, 2017
We used PODS for storage and moving. We went with them for the price and because my sister had experienced using them before. We booked a container over the phone and the rep we talked with was good. The container we got was big enough for our needs. Our dealings with the driver were good and our follow-up interactions with the customer service call center went well too. Altogether, we had a good and pleasant experience with PODS.
Reviewed Dec. 5, 2017
We didn’t have a garage and we needed a secure storage for a period of time. We automatically thought of PODS. We tried booking PODS online but we ended up on the phone. The reps were very friendly and informative. We had to work out a lot of details about the pitch of the driveway. I wasn't sure what couldn't go in the old driveway but it worked out fine. I originally requested the largest container then after doing some more measurements of the driveway we shrunk the container size and it closed down. It would have been better if I could've gotten the bigger one.
I ended up having to rent a U-Haul which was okay and we U-hauled the stuff we needed right away and put the stuff in the pod that we weren't in a rush to get to. The pod was moved to our new home and left on-site there for about a month or two It was odd that the pickup driver came in and did what he's going to do but he didn’t have much interaction with us. But besides that everything was good.
Reviewed Dec. 5, 2017
I got a 16-foot storage container from PODS and it was stored at my house for a couple of weeks. We were redoing our floors so we just moved our stuff out then moved it back in. Their site was pretty straightforward. They give you a quote and if you accept it, they then do the scheduling. The driver who dropped the container off was really good. Though I didn't have to be, I happened to be there when he came. He walked me through how to open the door and showed me around. He showed me where I could latch if you had to latch things. He was really helpful and very friendly.
Reviewed Dec. 5, 2017
PODS told me about picking the container up and that was all accurate, but they misled me as far as how much the rental was. I booked the pod over the phone and the representative was good, but he didn't tell me the whole story. He left out how much money it was going to cost me to have it stored until my place was done. He told me how much it was going to cost to pick it up, how much it was to be stored, and that it's going to be this much to bring it out there. I knew about all of those fees but I ended up paying more than I expected because of the storage fees.
I asked for the 12-foot container and the one I got was in good shape. I told the rep on the phone to make sure the driver calls me before the day they schedule the delivery and pickup. I also asked them to make sure I'm there when the driver comes. But the driver didn't call like PODS said he was going to. He just showed up and dropped the pod off in the middle of my driveway. He did the same thing when he picked it up. Then, when I got my stuff to my place, it looked like they shook up the pod a few times or they dropped it. It was a mess.
Hi Steve. We'd be happy to look into this for you. Please send us a private message with your customer ID if you would like us to do so!
Reviewed Dec. 4, 2017
I had used PODS before when my parents passed away, and I had to put items somewhere since they wouldn't fit in my house. I did PODS for about 6 months and it was exactly what we needed. They came by and delivered it, and then we just paid automatically every month. Then when we called, they came back and picked it up, and everything was good to go. So, I used them again for the same sort of situation. My husband’s parents passed away, and we had so many items again and did the same thing. They have excellent customer service.
Even the driver who came to pick our items was excellent. He made sure he looked around the vehicle to make sure any of our items weren’t nearby. And if it was, he helped us move a piece away from where his vehicle was. He was concerned about it, and then, he loaded it up and took it away. So far, I didn't have any issues. The container I got was an eight by eight and it was the correct size for what we needed and everything stayed dry. Plus, they issue you a lock. I still had a lock from the last time they issued me a container. I tried to return it but they told me that it was mine to keep. For their service, I will definitely call and tell my friends to use PODS. They just have to figure out what size they need, because they have different containers. And they deliver it right to your house, pick it up when you’re ready, or even if it’s full. All in all, if I have this situation again, I’ll use PODS again.
Reviewed Dec. 4, 2017
I went with PODS considering their name brand. I booked it online and it was easy. I’d actually ordered a 12 foot but they were out of it so I had a 16 foot pod delivered at my home for the same price. It’s in my driveway for approximately a month. The container was fine but a major issue I had was the locking mechanism, that is, the way the latch closes. The guy had explained to me quickly how it worked when he delivered the pod. When I did it myself, I couldn’t get it closed. I tried it any which way and I couldn’t do it. I ended up having to call customer service and the first guy I talked to basically didn’t have a clue. He pointed in the direction of a Youtube video that was no help. Ironically, it was a Youtube video of a guy who’s complaining about PODS.
I called again and I spoke to another customer rep who knew exactly what I was talking about. She told me exactly what I needed to do to close it. When I tried to close the latch, it would get stuck. It wouldn’t move until the position where I could put lock in it. She explained that I need to put my foot on the handle to the door and then the latch will move into position. It’s just a littlest thing but there was no way in a million years I would have been able to figure that out myself. Other than that, everything is great. I felt lucky that I got a hold of someone who’s able to help me because the other option would have been to call the local person and have somebody physically come out and show me. And that would have been a real waste of time for them. So all I would suggest is that if there was a more effective way of explaining the proper way to close that latch. That would be helpful.
Reviewed Dec. 4, 2017
I was having some repairs done to the house and had a pod delivered to store some stuff off. I booked a sixteen by seven pod over the phone and it was very good dealing with the PODS representative. The pod was clean and sturdy, and the drivers who dropped it over and picked it up were fine. I had a good experience overall. PODS is very good.
Reviewed Dec. 3, 2017
We had PODS deliver and leave a pod in our driveway for a month. Then we had them move it to North Carolina before finally having them pick it up. Next we had them deliver another pod before having them pick it up and take it to New Jersey. We had two PODS experiences and they are both fine. We booked them over the phone since it was out of state. The first rep we talked to insisted we book right away, when all I wanted to do was find out their prices and whether or not they offered what I needed. But after him everybody I spoke to was very accommodating and not pushy at all. Their reps were high level and we were very pleased.
I got the 16-foot container and the people who delivered it were wonderful. They were very polite and nice. They were experts at moving the pods around and put them exactly where we wanted them. They couldn't have been better. We only have one more thing before completion. We're having the last pod picked up on Monday and so far we’ve been notified before everything happened. Everybody did what they said they were going to do when they said they were going to do it so we've been happy. The way they do their billing is nice. You don't have to pay for the whole thing upfront. Instead you pay as you go through each section -- the delivery and the first month's rent first. Then you pay for the transportation when you're ready to move it. It spreads out the cost and that helped. Plus the fact that they do long distance and the different sizes of pods available. Everything was good.
Reviewed Dec. 3, 2017
PODS seems like a very well-run company. Telemarketing was great and the follow-up was good. The drivers were truly extraordinarily good. It was all a positive experience. The only thing that was a little unusual was billing was a bit confusing as to who was billing. When the bill appeared on my credit card, one of the charges didn’t appear with a PODS reference but for some company name that I didn’t recognize. Apparently, they have different business entities.
Reviewed Dec. 3, 2017
We had friends that used PODS' service and liked it. I got their service as well for moving and storage because they're combined. Previous to that, I only moved with a truck in my own two hands. So PODS was an alternative to that that fit what I was looking for on the move. I filled out a quote online then they referred me to a number. I spoke with live representatives and we finished all the way through. I called them 10 times and only once did I have somebody that I didn’t really enjoy. There was one guy whose accent I could not get.
One thing that PODS could do a little better is build a comparison of pods to trucks. Two years ago, I moved from Georgia to Oregon and I used a truck from Penske. I knew exactly what truck size I used to move cross country. Then I found what PODS’ sizes were and I was hoping it was going to fit so I ordered two. That worked out but I didn’t know if I was going to fit everything in the first one. The tools on the web were based on bedrooms but they didn’t apply to me because I have a lot of stuff and books. Then I went and watched all but the last pickup and I thought that was the coolest thing in the world. I saw three operations and they were all with three different people. I was enjoying shaking the hands of the driver and he seemed to enjoy the work, too. That was very good.
But I had one little snafu that happened. I had two pods and I needed to fill up the large one. After I filled it up, I ordered it to be picked up and the second one to be dropped off on the same day. PODS only had one yard over in Oregon or in the Portland area so they could do both pick up and drop off in one trip. But they did not do it that way. The first pod was picked up early in the morning and the second one did not get dropped off at all that day but on the next day. And when the driver dropped it off, he said I should call PODS, tell them that I have a problem with this and it will probably take some money off my order. I called PODS and the guy said that something was in process. But it turned out they were not trying to discount anything or take responsibility for it. Other than that, it all worked out in the end.
Reviewed Dec. 2, 2017
We had done a home remodel before and I needed to move our furniture out. We used PODS and that was a great experience so we wanted to use them again. We booked online for our move and their online service was so easy to use. I had to reschedule some pickup and drop off a couple of times. Being able to go online and take care of that versus having to call in was really great. We were at home when the driver dropped off from the original location and then also when they delivered at the new location. The driveway where we moved was a tighter neighborhood and had a shorter driveway but there was no problem at all and I was actually pretty impressed. They were very professional and quick. It was a positive experience overall.
Reviewed Dec. 2, 2017
We had a truck deliver materials and needed storage for them. PODS came up first over other storage companies and it made us go with them. We booked their services over the phone and their reps were professional, helpful and got it done. We requested for their largest container and it was delivered to my job site. I wasn’t there when their driver picked up the container but everything went fine. I would definitely recommend PODS.
Reviewed Dec. 2, 2017
I'm glad I went with PODS. I have used them for moving and storage. I booked over the phone and their representative gave us a great quote and was very informative about the whole process because we've never used PODS before. She was also very friendly and upfront. I requested for the 16-foot container and we have used three-quarters of it so there was plenty of room. The container seemed extremely sturdy and it was clean by the time we got the pod. The truck driver brushed it out for us even though I thought it was good. Their drivers called me about an hour before they arrived, which I requested, and they're very polite and friendly. They were on time when they dropped off the pod and picked it up. I was actually surprised how smooth that went. I also got a follow-up email just making sure everything went well.
Reviewed Dec. 1, 2017
I had three quotes and PODS was the best. People also told me that they used PODS before and it's a good company. I booked PODS over the phone a while ago. I was supposed to move from New York to Florida but I couldn’t sell my house. It was supposed to start July but PODS didn’t pick it up until September. I spoke with very helpful and accommodating representatives. They were very polite every time they’re dropping the pod off and picking it up. The driver was on time like he said when he dropped the pod off in New York. He explained to us how to open it and that we should lock it. Then, he got in and out with his truck with no problems with anybody. Everything went off as scheduled. PODS was here when they said they were going to be and everything was good.
Reviewed Dec. 1, 2017
I have used PODS before. I trusted them because they always did what they said they were going to do and showed up when they said they were going to. I have used them for storage one time and booking online was easy. Their site is very user-friendly. I got the largest and the smallest container and they were both very clean and sturdy. The drivers who dropped off and picked up the containers were very nice, professional and accommodating.
Reviewed Dec. 1, 2017
We looked online at ads and we looked at two other companies that were similar but PODS had good information and it was easy to see the pods themselves, which were more substantial and protected and better constructed than the others. They seem like they would be more protected and I scheduled over the phone. I made a change in the dates and the size of the pod on the second time we used it and the reps were very helpful and they took care of almost everything. The drivers were all exceptional and I was very pleased with those on the California side, from the Van Nuys location. One guy even had to unload the pods and load it again because they had loaded it backward in order to get it in the spot where we wanted it and facing in the correct direction. He went above and beyond to do that.
Also the people here in Johnson City were fantastic as they brought the pod right when we asked for it and picked it up as soon as we said it was ready. The first pod we had was the newer version and it had very good tie down points. But the second pod we got was an older construction, like the wood interior and it didn't really have enough tie downs. They weren't strategically placed so that we could tie down each quarter of the pod really well. We would have appreciated having more tie-down points and a little bit more ways to strap down everything in the pod. But other than that everything that the PODS team is doing is great and they should continue. Everybody was prompt and polite and they called ahead to let us know exactly when they're going to be there.
Reviewed Nov. 30, 2017
We haven’t moved in 25 years and this was going to be a big one. We're moving from a 5,000 sq. ft. house to a 7,000 sq. ft. house and 2500 miles away. My company wasn’t paying for it so I knew we were going to have to pay for it ourselves and it was going to be tough. We didn’t have a new house yet and we didn’t know how it was going to work out so the fact that we could have it stored and keep the lock seemed like a good idea. We looked online and saw some pricing and it was expensive.
We've had some friends that have used PODS in the past. I tried to book with them online but there were some additional questions so I picked up the phone and called. I spoke to a rep and he answered all the questions and then I went ahead and booked it. They were incredible. We ended up doing a POD but it was so expensive, which was the only negative thing about them, so we couldn’t do everything with it. I know that they have different prices but surprisingly the smallest one that they have was almost the same price as the most expensive ones. We got their 16-foot one and with the distance, it ended up at about $3300 and the smallest one that they do was about $2700.
We figured that we would do a POD first and have it delivered before we got there and we would get all of our stuff that we knew we wouldn’t need once we got to the new place. We were all very nervous about this plan but we went ahead with it. I told them exactly what we're trying to do and they totally got it. When their driver showed up, he saw that we got a lot of kids and he invited them to push this lever. He was so cool getting my kids to operate some of that stuff. He was awesome and incredible. The pod was just repainted recently and it looked like brand new. They put it all together and it was like clockwork.
The thing showed up three days before we arrived and it was perfect. Not only that we're very pleased with their service but when we lift them up in comparison with everything else we had to do, they rock. Their word, which was apparently non-existent in the transportation world these days, was gold. They put it there when they said they would and everything showed up exactly the way we left it. When we shut that door and then opened it again, everything was exactly the way we left it just in a new place.
If every other facet of our move operated like PODS, we should be happy people right now, but it did not. Here's the only bad experience with our pod. We locked the POD and we put the key inside one of our cars which was also going to be delivered three days before we get there. My daughter was there before we got there and so we told her that she can start unloading if the POD arrived early. However, our cars weren't delivered until two weeks after we got there so I had to go down and buy a grinder and grind off the lock. But, it was not their fault. It was just these other transportation people were completely irresponsible. We counted on other people in order to make our POD experience perfect and it didn’t happen that way.
We have a moving company that was going to take the rest of our stuff. We didn’t know how big it was going to be so we told them to bring a whole semi to the house. We got about 4,000 cubic feet of stuff left over after the initial POD and they agreed. We came to a price so we booked it a month in advance. However, they showed up in this piece of junk clunker truck that was about 20 feet long with a bunch of people to pack my stuff who looked like they’ve been up all night clubbing. I sent them away and I called that company and I asked where was the semi that they promised. The rep said that they didn’t have anything like that and that this truck here was not going to North Carolina. It's just going to pick up our stuff, take them to Vegas and then they’ll transfer everything into a semi. They did a bait and switch.
There were five different companies that we have lined up and I happen to pick the wrong one so I called all the others back and they all reacted like I'm kidding them. So, I called the previous moving company back and I told the rep that I'm stuck with them and that there's nothing I can do. I asked the rep to get their guys back here but two hours later, the rep sent me a text that said, “Oh sorry. We decided to cancel the move. Sorry. Good luck with your move.” I was frantic because we had our plane tickets so we have to move now this weekend.
I called PODS and begged them if there was anything they can do to get me a POD today in my driveway. They laughed and they said that they needed about three to six days in advance. But, a rep said that he'll see what he can do. He called me back 20 minutes later and he told me that he can get a guy here by about 7:00 o’clock pm. They really rock. They were in a pinch and in an emergency that was not their fault yet they were able to put another POD down the same day. The moving van finally arrived at 7:00 pm last Sunday night and their guys were here until 1:00 o’clock in the morning and almost everything they pulled off the truck was damaged. It's absolutely horrendous in comparison to everything that was perfect coming out of a POD.
My daughter is going to do the same move that we did and she has a lot less to move but we told her flat out that she really needs to look at PODS. I'm totally satisfied and completely impressed with PODS plus professionalism from them abounds. If I had time to do it all over again, I would have gone with four or five of their PODS as opposed to the truck.
Reviewed Nov. 30, 2017
I got online, tracked PODS down and checked up a couple of other companies like U-Haul. But PODS fit my bill so I contacted them to move my mother-in-law’s things from Florida to Texas. I booked them online and had an interaction with their team over the phone. They were very helpful and I felt very comfortable talking with one of the guys. I requested for the largest 16-foot container for the first move and it was wonderful. I was really comfortable with them and when I said I wanted it delivered on this day to my home in Texas so I could unload it, they said they would get it there whenever I need it. I was really impressed with them and that was three years ago.
When I decided to remodel my house, everything had to come out and I wanted the container to be very close to me in case I had to get something out. PODS did a perfect job the first time so I went with them on the second go around. When they were headed out, they called to confirm. The guy that delivered the container put it in a spot that I needed it then placed it in my home. I kept it for two months then I notified them online that they needed to pick it up on a particular date. They called me and said they were going to confirm the day. There were no glitches and it went really smooth. Then I had a follow-up interaction with customer service after everything was done. They sent me a link and asked me if I could write them if there were any issues and let them know. During the pickup, they gave a four-hour window which was perfect because I was home that day. And the man who picked it up said I did not have to be home for them to pick it up. It was perfect.
What they're doing is very good because I booked the second one online and they asked all the right questions that you don't think about when you're doing it. They've got it down to a science whatever they're doing and they're doing it right. You also don't have to rent a storage. It's stored right there on your side, right at your home which is very convenient.
Reviewed Nov. 30, 2017
PODS provided the storage services I needed. I looked at two other companies, but I liked PODS' ad and the sizes of their containers were right for me. The people I spoke to, as well as the driver, were nice. The container I got was strong and nice as well. I recommend them.
Reviewed Nov. 29, 2017
I booked with PODS online. As soon as I started somebody came to help you and it was fantastic. I requested for a 16 foot container and it was perfect for our needs. The unit itself was an older unit but other than that everything else was just fine. They dropped it so I could load it and they picked it up and transferred cross country. It was then stored for thirty days and then redelivered. Both of the drivers in Phoenix and Wisconsin were fantastic. My whole experience was positive and I'd recommend them.
Reviewed Nov. 29, 2017
A friend had used PODS and recommended them to me so I also booked with them. Their website was good and their rep was excellent. I have talked with them several times and each time they were very helpful. I requested for the 16-foot container and a smaller one and they were both clean and met my needs. Everything about the transport of the containers was excellent. I was especially concerned for the things in the smaller container because all of them were last minute things that didn’t fit in the big one and it didn’t fill up the container. I thought that everything was going to be all over and some things were going to get broken but nothing got broken and everything was fine.
The carrier driver for the smaller container in particular has been helpful. I live in a condo and the parking is limited and I knew that I could empty out the container in about an hour so I told the driver. He came back from another delivery and picked up the container to get it out of the driveway and I really appreciated that. They were very pleasant and very, very flexible. It was just a very good experience and I’ve already recommended PODS to other people.
Reviewed Nov. 29, 2017
I’ve used PODS before and again recently in moving from Florida to New York. I booked over the phone and got the large 16-foot container. When I got it, it was clean and it hadn’t been used much. My interactions with the drivers were also fine when they were picking the container up in both ways. PODS did everything I expected overall.
Reviewed Nov. 28, 2017
PODS gave us the service that we expected and that we needed. We had to move part of the furniture of the house several months before the rest in order for staging the house. They were the most convenient way to unload the house and store it while we were waiting for the move. So we booked online and the experience was all fine. We had to call up every time we needed to change the dates or anything in the bookings because we're moving from California to Florida, but everything went smoothly. Their customer service representatives were always friendly, knowledgeable, and helpful. They take action about what I wanted them to do and explained where I could find on the website what had been done. It was all very convenient.
We requested the largest of their containers, three of them, and they were all filled completely. The pods were all clean, and they felt sturdy. Everything inside was fine when they arrived. We were happy with the fact that once they've been locked, nobody touches them until they arrived. That was another advantage as far as we were concerned. And, the carrier drivers were very informative and professional.
Reviewed Nov. 28, 2017
PODS has been very convenient. It was the only one I'm aware of that could help me with my storage and moving needs. I made the booking on the phone and it was quick and easy. They have a very nice representative and everything went smoothly. The 12-foot container I got suited my needs and the containers came very clean and sturdy. Their drivers were cooperative and very much on time. They even put it exactly where I wanted it. Everything was good.
Reviewed Nov. 28, 2017
We got a 12x18 pod from PODS for storage. The size was enough for me and it was perfect. I booked them over the phone and their rep was great. Their customer service were made up of very nice people and the drivers were very nice and helpful as well. Also, PODS met all my expectations and they were extremely effective. I had a good experience with them.
Reviewed Nov. 27, 2017
We requested a large container from PODS and had there been a larger one, I would have gotten a larger one. It had areas where you could hang stuff, which I liked. PODS was convenient as I was able to book it online. I liked the price, too. When I had to go to the site in New Braunfels to get my pod out to get some things out of it, the driver there was excellent and very pleasant to work with. He was very good about bringing the pod out and setting it up for us. He asked us if we needed any assistance and that he'd be available for us. The other driver was also very good at explaining what was going to happen when he dropped the pod off. This was after it had already been filled and it was coming back to us. I told him that he could get on the grass and he says, "No, I don't want to do that." He was very cautious about not hurting our lawn.
Reviewed Nov. 27, 2017
We needed PODS for moving and storage for a short period of time. I started booking them online, but ended up talking to a representative. Initially when I signed up, their rep was very thorough and gave us all the detailed information. She answered all our questions and I was pleased, and they were very accommodating when we made changes along the way. We started with one large and one medium-sized pod, but because we walked through the whole situation before they delivered them, we changed them to two large 8x16 pods which were clean and sturdy. The carrier drivers were both very good, pleasant and professional as well. Everything went according to plan and it was a very pleasant experience. I’d do it again if we ever moved again.
Reviewed Nov. 27, 2017
We were moving a 5 bedroom house, so we had four of the 16’ PODS. We had them delivered staggered one at a time to fill them up, and then had them all four delivered to the new house on the same day. It was quite an undertaking. It was more convenient to stagger our move out because we were continuing to leave some of the items in our house while it was for sale. It was so much easier having it delivered directly to use where I could just walk out of the garage and put everything into our storage unit ourselves.
I called each time that we booked because I liked talking to someone and making sure that everything’s ready to go. They asked us to explain what our situation was each time that we ordered, and they helped us with the best delivery time and size of the unit. They knew what we were dealing with and were able to work with us really well. They had some good advice on what we would need based on how many rooms we had and the type of furniture we had. The size of the containers was just enough. We had one pod that wasn’t quite full, but a 12-footer wouldn’t have been enough. It ended up being exactly what we needed. A couple of them were brand new and the locks worked really well. We had one that was a little older. It had a wooden floor and sides and the lock was a little worn. It took some maneuvering to get it to lock, but for the most part, everything was in really good condition.
The drivers gave me a courtesy call before delivering each time, even when they dropped it off, picked it up or delivered to the new house. They were really talented with the machine to get it placed just right. They put stuff down in the grass so that it didn’t damage the grass or the sprinklers. But PODS could do a little bit more research on some other better priced and experienced movers in the area. We asked PODS if they knew any movers in the area that we could hire and they sent us a list but it wasn't the cheapest at all. It was a few that were really expensive compared to the others that I found on my own. Other than that, our experience with PODS could not have been better. Everybody was very courteous and professional. We could not have been happier with the way everything was handled and how it was coordinated.
Reviewed Nov. 27, 2017
We weren't sure exactly when the closing of a condo was going to take place and we didn't have a set moving date fixed up from one location to the next. We knew there would be a delay in the middle so it sounded like PODS would be a good alternative. We then requested a 12-footer pod and it was the perfect size. We had it delivered to Dracut, took our time and loaded it up, and had it delivered to Nashua. Then we had the empty pod picked up in Nashua.
My brother also moved and he used PODS. He was very satisfied with them. We started booking online and then we had a little bit of a problem with it so we got some assistance by calling. My wife did it and she thought it was all set, however when she checked on it, it wasn't. Other than that, the driver was fantastic! He was very good and very nice. We were fascinated by how well the guy could maneuver it into just a single space. I was extremely satisfied with PODS. I never intend to move again, but if I do or if I know somebody that is, I will recommend it.
Reviewed Nov. 26, 2017
My husband booked PODS both online and over the phone. We got two 16-foot containers for our storage and moving. The containers were not new but they were clean. We could have gone with a third one because we have a lot of stuff. I kept communicating with the PODS driver during the move and the pods were delivered all right.
Reviewed Nov. 26, 2017
I was moving from an apartment and was looking for a house, but I haven’t found one yet when my lease was up. So, I stayed with my friends and just needed storage to put my stuff in for a short period of time. I like the PODS option mainly because it cut down the loading and unloading instead of taking something traditional, so I got a quote and booked them over the phone.
I had the 16 feet container and there were some leaves in it, but the guy swept it out when he delivered it. But I noticed when I had it delivered again that there were darker spots on some of my upholster things and it looked like water got on them, so I noted it on the online survey that I filled out. But the container was clean, sturdy and everything was good. Also, anybody I talked to was knowledgeable. At that time, I wasn't sure when I would need my pod delivered back to me because I didn't know when I was going to find a house, and they answered all my questions about that. Overall, PODS was a great option for moving and storage and they made that experience really convenient. I would definitely use them again if I was in a similar situation.
Reviewed Nov. 26, 2017
PODS came highly recommended. I booked on the telephone and they gave me a date when they would bring the pod so I could fill it. I decided how many days it would take me and they gave me the information on how long it would take for them to get the pod to the destination which was over 2,000 miles. It was delivered on the same day at the same time, and I received calls before to remind me that they were planning on coming on that day. They were very efficient. We had a difficult driveway where they had to bring the pod into and they were extremely careful in unloading the pod, not to damage our driveway or our landscaping. Their people were also very pleasant. They were talking to people who are 80 years old so we need a little extra explanation for certain things and they were very patient and very helpful. Everything went very smoothly and I would highly recommend PODS at any time.
Reviewed Nov. 25, 2017
They said they had same day pick up and charged me for it. Next thing you know just before my move they call and say they don't have same day delivery which does not give me enough time to find another solution. After I got upset they said they were going to do a special pickup for me - it was like drop it off between 7-10 and pick it up at 10 - what kind of company does this **. I told them I could not be ready until 12 when my movers were ready. They never came by and said I missed the window. I am really sorry that I ever engaged with this pack of manipulators.
Katherine, we are very upset to hear about this. Please send us a private message with your customer ID so that we can look into this for you.
Reviewed Nov. 25, 2017
I booked a 12' x 16' container from PODS over the phone and it was the perfect size. It was clean and had no defect. The delivery went great and the driver was outstanding. I was able to move right in with it. Their customer service was very courteous. I had a great experience with them. I'm very satisfied with PODS and will use them again.
Reviewed Nov. 25, 2017
I started out booking PODS online but I did it on the phone too. Although I’m not very good at websites, theirs really worked. When I needed to make a change, I spoke to a lady in Florida that was so great. I told her she was the best on-phone person I ever talked to. Also, the guy who delivered and picked up the containers was a kick. Our lane where the pods were sitting was a little complicated to get into. He made it so he could get through and get to the pods and get them out of there. He was great. I would definitely use them again if I needed to. They made it work.
Reviewed Nov. 25, 2017
We had a pod brought out to our house and we were moving, so we stored in it for a while, and then we had to move to our new location and offloaded it there. It was a local move and nobody else but PODS did it locally. Their website was very user-friendly. I booked our pod over the phone and then I did everything else online. Everybody I talked to—the drivers, everyone; it was a good experience all the way around. They came when they said they were going to, and I never had any issues. The pod that I requested was a 9 by 16 and it was good. The only issue that we had with it was that the door was really hard to open and close, but it was clean and it wasn’t torn up. The drivers were super-friendly and very helpful.
Reviewed Nov. 25, 2017
I initially booked with PODS over the phone and then I went online to make changes. That was very easy. I also liked their price and flexibility. I got an 8x16 container and it was in a pretty good shape. There was just one little spot that they pointed out when they delivered it. It had a small hole in it but it was already fixed. The driver who delivered it was really friendly. He explained to me how it works and he made sure it was set down in the exact spot I needed. I was able to get the car in the garage so that was good. I had four different drivers, but the one who delivered it ultimately to our final location was really great too. He was really fast.
Reviewed Nov. 24, 2017
PODS had a reasonably good reputation and I got a discount through USAA, so I used them for moving and then temporary storage before we went into the new house. I initially booked through a phone call and then I did the remainder of managing everything online. The entire experience, whether it was talking to anybody on the phone and online was very smooth. They went through and covered everything in good detail and explained to me how the process works and how the fees would be applied throughout the move. It pretty much was as expected. The 2 containers were in good shape when they were returned to me with all my stuff. All the different drivers I dealt with both in Virginia and here in Colorado were very nice and very good about taking care of the containers. Everybody was on time and everybody called. It went very smoothly. I will recommend PODS to anybody.
Reviewed Nov. 24, 2017
I liked PODS' ability and price. I got a quote online and then I booked the pod over the phone, and everything was smooth. There was just a small delay on the website because of the storms in Florida where they’re based at. They were without power for a short period of time, but they still emailed me to let me know what the issue was, and they got back with me right after everything was restored. The 16-foot pod I got was clean, freshly painted, and well-maintained. There were no holes, the flooring was good and it was large enough and perfect for a three-bedroom. The drivers were professional and well-mannered. They called a reasonable time ahead and they were in their designated time that they had set for us beforehand.
Reviewed Nov. 24, 2017
I've had really good luck with PODS. I used them years ago when I moved from Maryland to Texas back in '04 and I had a good experience. I used them again going from Colorado off to Texas. I booked two pods over the phone, and the representatives were extremely helpful. The first pod was old and hard to get in but it was okay, and the second one was newer and it was super clean.
I called their customer service back, and I had to have some of the dates re-scheduled and they worked it out perfectly for me. The driver who delivered the first pod in Texas took a long time. There was a slope to my driveway, and he was trying to get it best that he could. And I still got tire marks in my driveway that I don't know how to get rid of. But the second guy was awesome and he didn't have a problem with the slope. He told me he was one of the guys who trained the other guys. So, he knew what he was doing. Moving is a big hassle and I hope I never had to use PODS or anybody else to move again. But if I had to move, I would use PODS again
Reviewed Nov. 23, 2017
I had some work done in my house and I needed storage for a little while. I knew some people who had PODS that were happy with them. They were easy to find online and to find the number to call. It was also very pleasant booking the pod. All my questions were answered well by the rep. We had the 16-foot container and I had a lot of space. The container was safe and I liked it. I didn’t realize they were like that till I got mine.
There was only one drawback. The driver, when he brought it, he swept a little bit. That's why there was still some white residue, and we didn’t know what that residue is. My daughter took some clear plastic and put down over it before we put our boxes on it. But other than that, everything was fine. They were on time bringing it and picking it up. I also liked the courtesy of the reps on the phone and of the drivers. It means a lot and I would highly recommend PODS.
Reviewed Nov. 23, 2017
I had a very crazy house buyer who needed to be in in two weeks. It was an all-cash deal and we rented another house to move into. I ordered three of the large pods for moving. I called their central office to book. I went with PODS because I got to load the pods myself. I didn't want to hire a mover to move stuff and we had to move fast but we had to move gradually because we were still living in the house. The driver was great as far as placing them. He would have placed them on the roof if I wanted. He was very good. The buyer never came up with a penny though so PODS came and picked up the empty pods. They gave me credit for when I do need the pods back. So, I didn't lose as much money as I could have. My experience with PODS was absolutely excellent. If there's anybody I know that's moving, I'm going to recommend PODS because it is definitely a more economical choice than hiring a mover unless they're going from here to California.
Reviewed Nov. 22, 2017
They did not honor the agreed 10% discount as promised and offered during sign up. They will be 7 days late with my shipment. I start my new job and new life in a new state and I’ll be without my items for almost a week. I’ve never been so upset to the point of filing a complaint on any website. They obviously don’t care about you once your belongings are in their possessions. I’ve done some digging and found many other complaints. PODS isn’t even on the top 8 recommended moving container companies. Go with Rat Pack or U-Haul containers. Far less complaints and they actually care. Visit Hostage PODs FB page.
Reviewed Nov. 22, 2017
PODS brought out a pod for us to store stuff in and then they took it away. They brought it back to us when we were ready to move into our new house. We set up the service online and we also spoke with them over the phone. And everyone was super cool. We got a 12-foot container and I could stand up in it. They brought it out on the back of a truck and it took up the whole length of the back of their truck. The drivers were all nice and not stressed out or annoyed and so it was cool.
Reviewed Nov. 22, 2017
I booked online with PODS for a 12-foot storage pod and it was a simple and straightforward experience. Cobb, the driver, was good and he told us when he was on his way. We filled the pod pretty good and then for stuff we wanted to move day out, we got a moving van, which was perfect because then we could unload the pipe at our discretion. That was about a month ago and then somebody from Grand Acres called to make sure I was happy with how everything worked out. And it was great. I was treated well and things went smoothly.
Reviewed Nov. 22, 2017
PODS dealt with anything that we needed and anytime that we called them, they set it up. PODS could transfer across the county so we got them when we moved. I spoke with the representatives over the phone for our booking and I told them the dates and times that I needed and they were very accommodating. They came on my phone to let us know everything and when the move was going to be. The drivers were on time as notified. We shook hands with the last driver and told them we were very happy and appreciated everything they did.
We got three different pods that were 8 by 16 in size and they were perfectly clean. We had one pod stored with them for 6 months. And then we put up our house for sale. At the time of moving, we got two more pods and they were in storage until we found a place over in Sioux Falls. We transferred one pod at a time when we moved in. PODS was terrific and everything went without a hitch. We would recommend them to anybody.
Reviewed Nov. 21, 2017
So my husband and I relocated to Florida. When I called the sales rep I gave her 2 different locations as we were not sure where we were going. She suggested to use the farthest location to give me an estimate and I agreed since I have never used a pod and this was her expertise. We called to have our pod delivered in Dec and were told that they do not deliver to our area. I called corporate and they said it’s not up to the sales rep to know all of the locations that they deliver to. That it was up to me to get a quote on both places and not just one. Mind you again that this was not suggested by the sales rep and I am not familiar with a pod.
Long story short they have charged us 500 bucks to drop off the pod and then 289.00 for a month’s rent, then they are charging us almost 1900.00 bucks to deliver it 124 miles away from us and a 99.00 dollar drop fee at my location which again is 124 miles away and it is up to me and my husband to get it the rest of the way. We also asked them about packers because we are not able to load the pod ourselves, the company they recommend charged us 900.00 bucks! So now we have to pay more to hire someone to unload the pod to a rental truck drive 124 miles one way and have someone unload our stuff!!! THESE PEOPLE ARE CROOKS. Do not use them unless you want to be ripped off and told that it's your own fault!!! Never have I felt so ripped off!!! If I could give this zero stars I would. Also reporting to BBB.
Reviewed Nov. 21, 2017
I had PODS drop a pod off which we used for a while and then, they came back and got it. I booked a 20 feet pod online and their website was very easy to navigate. The pod's condition was very nice and it was totally secure. I had to call the representatives when I needed it to be picked up and they gave me different options on when to have it picked up, which was convenient for me. And the drivers were great. Everything went as expected and I'd recommend PODS.
Reviewed Nov. 21, 2017
I needed to move everything out of the house because we were getting our carpet redone and I used the 16-foot container from PODS for storage. It was really easy booking online but I only needed the container for a week so I was hoping that they had different rates but they only do a monthly basis. I even called and asked if they prorate them but the guy on the phone said it's only a flat rate. It wasn’t that expensive though. The container was wide and it was the perfect size. It was also very clean and it had hard plastic on top for things that could get wet. I also appreciated that it had a lift for the floor so nothing was flat to the ground in case it rained hard.
However, when the container was dropped off, the driver could have come a little closer to the house so that a car could get in the driveway. I'm also in a temporary wheelchair and I needed it to be a little closer so it wouldn't be so hard for me to get through. I even asked the driver if that was as close as he could get but all he did was nod his head so I made it work. But other than that, I really loved the experience.
Reviewed Nov. 21, 2017
I had PODS help me move across the country. I wasn’t able to pinpoint exactly when I was going to be able to close on the house. I knew I was going to be in the area and they have a storage facility here in Tulsa. They were able to store my stuff until I was ready. I tried booking online, but it wasn’t completed because it was a cross-country move and I had to call them. The rep was absolutely perfect on the phone, and I got the 16-foot container. It’s secure but it was dirty when it was delivered. It had some kind of white fuzz all over it. It took me time to clean that out, but other than that, it was perfect. I was able to track everything online, but I didn't like that I had to call them again to schedule the day for them to pick it up.
Their drivers were amazing and very talented at what they do. The place in Gilbert, Arizona was tricky for them to deliver to, but they precisely put the pod right where it needed to be. I've used two other moving companies previously and PODS was the best customer service interaction I’ve had in a very long time. They were very helpful and informative. They gave me more information than I needed in order to make decisions. Plus, they weren’t pushy about going with them. It was really quite a good experience.
Reviewed Nov. 20, 2017
In the simplest terms: DONT USE THEM. The service was exceptionally awful, failed to provide weight tickets even though paid for these ($41.00 per charge); they boast of a 10% military discount, but charge you full month rental rates for storage at the receiving end even though you've paid a delivery date that should have been directly delivered. Further the customer service has been horrendous - I can't even fathom how someone could tolerate the level of "service" that has been rendered. Just pitiful. Use the military move system, DON'T continue to support or provide support for the use of PODS Moving Company.
Hi Patrick. We're very sorry to hear about your billing troubles. If they have not yet been resolved, please send us a private message with your customer ID so that we can help.
Reviewed Nov. 20, 2017
I have used PODS before. The first container I had was a newer version. This one I got, a 16-footer, was the older one, but it was clean and I was able to fit my whole house in it. It was pretty sturdy and everything was safe. I had it shipped, stored and moved across the country. Dealing with their representative went well and their drivers were good too. They called me before they were coming and showed up when they said they would.
Reviewed Nov. 20, 2017
PODS was the best and easiest way to move everything from my parents’. I talked to someone from PODS and the person was very helpful, and we got the right-sized pod for what we needed. We got the middle-sized one and it was clean. The customer service always fixed everything to me. The driver was very nice. They came, picked up the container and dropped it off in California. PODS was excellent.
Reviewed Nov. 20, 2017
I needed containers from PODS for my moving and I don't trust any other moving companies. There are a few companies that have POD-type systems but I like the size of PODS’ containers. Their price is reasonable and it worked out. I started booking online and decided to do it on the phone. The phone was easier because the online was a bit confusing. I requested three 16-footers and they were clean and secure.
Everybody I talked to was very positive, liked their jobs and had a great attitude, particularly Mark in El Paso. The guy pulled some strings to get things early and to work around my situation. He did a great job. It's been pleasant and they were very helpful. It was a very good experience and I liked the ability to have control over your own things, and to pack your own things the way they should be packed, and know that they're not going to get transferred to some other truck or bounced around. That's great service and I'd recommend them.
Reviewed Nov. 20, 2017
I moved from Massachusetts to Florida and I was going to stay with my brother for a couple of months until I found a place to live and work in. During the hurricane Irma, his boss had an apartment next to their office. It's on a higher ground and I took it. I told PODS all the furniture that I was taking and the number of boxes I had. They suggested the size which was the second size up and it was perfect. I filled it up to the door and got to load it myself with some help from my son, son-in-law and friends from work. So, I knew where my stuff were, then PODS picked it up and it was smooth.
All the drivers made it so easy and everything they did or said they would do they did. They couldn't have been more helpful and polite. They called before they got here so I was aware and I didn't really have to be here so, it was very nice. The guy that dropped the container off was excellent, too. I came out when I saw him go in with the pod. He explained everything he was going to do and I didn't have to be involved. He said that when he was done, he would let me know and they couldn't have been nicer.
PODS' reps also called after it was all done to see if I had any issues and if there were problems once I opened the container. There wasn't any problem but I had to call to keep it an extra day or two and they were wonderful about that. The charges went through just like they said and everything cost just what they told me. I even got a little bit back and that came when they said so, so that was perfect, too.
I have moved a lot in my life and so many times, I've rented a truck and loaded that myself. Then I had to drive and follow it in the car. PODS' service didn't cost as much as renting a truck, driving that far and paying the mileage. I didn't have to worry about the truck getting in and out, plus, I didn't see the pod until they delivered it and that took a lot off my mind. So it was a wonderful experience. I had somebody else that moved from California into Massachusetts who also used PODS and they told me that they had the same great experience. If I ever move again, I would use them in a minute.
Reviewed Nov. 19, 2017
PODS' representatives were informative and very helpful, and I was happy with their reasonable pricing. I booked one of their biggest containers and it was very clean. The customer service rep I spoke with was very kind, and the drivers were very nice and had a lot of answers for me. I was very happy working with PODS. They're very professional and I would definitely recommend them to anyone.
Reviewed Nov. 19, 2017
PODS had the best service and the best price for what I was looking for. I booked online and the reps contacted me in regards to verifying the information I put down. They also informed me of what time it'd be delivered and what time it'd be picked up. Everything was handled perfectly. They're very accommodating. We had the seven-foot container and picked it based on previous years of experience. The drivers dropped it off and put it exactly where we requested. They picked it up the exact same way. The delivery down here in Florida was the exact same. Everything PODS did was very professional and we're very satisfied.
Reviewed Nov. 19, 2017
I used PODS to pick up a pod, store it for a few months and then bring it to me. I went to their office and the whole scheduling process was good. I would recommend them.
Reviewed Nov. 19, 2017
We were having our floors redone, and we needed somewhere to move some of the furniture. When I talked to PODS they were easy to get along with and they got the pod to me when I needed it. I booked the pod over the phone and the rep treated me very well. I was pleased. We had then filled up the 16-footer pod. It held everything we needed, but I don’t think we could have gotten much more in. We were wanting the pod to be placed with the door to the front, where we could put it in our driveway up against the side of the house, but I have my electrical wires and our cable TV there and the guy couldn’t quite get back where we wanted it. But we set it forward and the fellow that came to move our furniture then had to do a little extra walking, but he didn’t seem to mind. When we called and told them that we were done, they came and got the pod when they said they would. Overall, I was completely satisfied.
Reviewed Nov. 18, 2017
We've used PODS a couple of times before and it worked out well. We recently had a pod when we moved from Florida to Fort Collins, Colorado. The PODS reps were polite and everything went well. I requested for the largest pod, the 16-footer and it was decent, in good shape and clean. The drivers were also great. PODS’ service is straightforward and I’d recommend them.
Reviewed Nov. 18, 2017
I wanted to try out something different so I went with PODS for moving services. Booking them online was very easy. We got the biggest container, it was clean and it did exactly what it was supposed to. Also, the drivers were really nice. They put the containers exactly where it needed to be and they came back and got it the same way. They didn't break anything, drop anything or make anything move. They were on time and absolutely everything was seamless.
Reviewed Nov. 18, 2017
I needed temporary storage for moving and PODS had what I needed. I also rented a public storage but with the big furniture, I'd have to rent a truck and move all of that. Then I have to rent another truck for everything else. With PODS, it was better. I could just bring the container, put everything in it, then they take it and delivery it to me. At first I checked out PODS online because I wanted to see their service, prices, and the container sizes. Then I called them to set up the account. They asked me about the placement of the unit, if there was a fence in the area, how big the space was and the clearance. They also gave me the information that I needed and helped me out.
They gave me the details about the drivers, too, and told me that they would call me before they arrive and they did. The drivers were great and watching how they moved the containers for the first time was amazing. I've never seen that before because when I ordered the container, I didn't know how they do it. Also, the container was the perfect size for me. But when I asked about the military discount, which I do everywhere, the rep I talked to couldn't help me and I couldn't get the discount right away. I had to do something and they had to call back or call somebody else and try. Then, it didn't show up in the account so, I simply let it go. Other than that, my experience was very good.
Reviewed Nov. 17, 2017
I could give PODS a negative rating I would. This has been the worst experience I have ever had with a company. I decided to rent a U-Haul and do an on-site pick up due to small driveway at new place. Prior to the pick up I received a phone call saying that my POD has been moved from Norwood, MA location (where it had been for 2 months) to Nashua, NH. It also said this online. I called the company twice and was told they didn’t know why I was told that and why internet reflected that, but my things were not moved and were still in Norwood, MA. I asked multiple times during each phone call and every time was assured it was in Norwood and was even provided address.
I hired movers, who met me in Norwood and rented U-Haul and arrived at Norwood location on scheduled day. Not only could I not find my POD but could not find any staff and took 30 min to get through on phone to company. When I finally did, they told me my POD was in NH not Norwood. After I told them I was assured it was in Norwood, they put me on hold and came back saying it was in fact in Norwood MA. They then had me and my movers wait 1 hour where they searched Norwood warehouse and could not find it, at which point they told me it was in fact in Nashua, NH.
I expressed that this was extremely frustrating as I was paying movers by the hour and was now going to be paying an extra $450 due to their error. They offers me $25 compensation. An incident report was filed and now 2 months later they have come back saying that I will not be reimbursed but as a “goodwill gesture” will give me $150. When I told them I wanted to speak to manager, I was denied. After insisting, I was told they will let the manager know, but should not expect a callback.
Not only this, but I also had to wait over a week as the PODS site was down due to hurricane. While I understand FL was in a state of emergency, I was not even able to get in touch with local warehouse in MA (or NH) to schedule time for pick up. The day the POD was delivered, one was brought to my house and then 1 hour later another POD was delivered, even though I had only ordered one. Fortunately I was home to send the other POD away. Not one aspect of this process has been easy due to the company’s complete incompetence.
Every single staff member I have spoken to has been extremely rude and not at all helpful. It blows my mind that the company refuses to take any responsibility for their error which cost me $450. They keep saying that they left me a voicemail to inform me of change of location... Even though I followed up that phone call and was promised it was not moved. Not to mention the day of the move, they still had no idea where my POD actually was. I am disgusted with this company. After researching, I see I am not alone in this feeling. Do not use this company.
Reviewed Nov. 17, 2017
PODS did exactly what I needed to do. It fits best for me as far as storage and price and then transportation. I set up the service over the phone and the people were good. I wish their containers were a little bit longer and wider. I requested for the 16-footer and 7-footer, and they were okay but the 7-footer wasn't big enough so I wound up replacing it with a 16-footer also. Right now they’re still in storage for delivery to Florida in January. Everything's been good so far and I wouldn't hesitate to recommend PODS.
Reviewed Nov. 17, 2017
We got PODS for moving and storage. I booked with them online and then I talked to a rep. The reps were all professional and excellent. When I had to make a few changes, a couple of them gave me a bit more information than the others. It was really good. I got one 16-foot container and the other was seven, but I probably should have gotten two 16s because we ended up leaving some stuff in a second home and rented a U-Haul to get it here.
We had a lot of rain this summer and when we got here, one of the containers had a leak in it somewhere, but both containers were very clean. The drivers were great. The guys who dropped it off at the first drop off explained to me how it was going to be placed in the driveway. The first drop was in May and the final drop was 1st of October, so my things were stored between May and September. But I was quite upset at the final drop off. I have a new home, and a new side, and when they picked up the final container, they rolled on the side and tore it up.
Reviewed Nov. 17, 2017
I was moving and I liked PODS’ ability to put our stuff in the container in for a few days. I got a quote online then they sent me an email and I called them back. Selena was my rep and she was excellent and gave us a discount for the 16-foot container we got. The pod had an old stain but a guy gave us a couple of blankets to lay on the floor to make sure nothing got stained. Dave, their driver, was very helpful. I explained to him where to put the heaviest stuff so it was balanced and there was no issue when they lifted it. There was also very good contact. We were told when they were coming out, when they picked up the pod, and when our credit card was charged. They were excellent. All we moved were boxes and we had our stuff in the container for five days. We were sent a survey which I accomplished and we were told to call them if we had any questions. We like PODS and we would use them again.
Reviewed Nov. 16, 2017
PODS has a good reputation. We got a pod from them to store tires in for FedEx. The container is very sturdy and well-made. The wooden floor inside was sturdy as well, with no weak bit in it. Somebody else used to do the invoice and when I had to call them to get my name on the invoice so that the bills would come to me, they were very nice.
Reviewed Nov. 16, 2017
I liked the convenience of PODS and booked with them online when I needed a pod delivered and picked up. The booking was easy. We put the pod in front of the home while we were gutting the home. The driver explained to me that if we didn't need to move the pod, there were eye hooks for tie downs.
Reviewed Nov. 16, 2017
It's always nice to keep the price lower and competitive because that's how people usually choose different companies. We like PODS’ availability and cost and my husband did the booking online. We got the medium-sized container and it worked out well for what we needed, and it seemed clean. We stored our stuff and then had the container delivered to our new house. They gave us a call the day before and then the day of when they were dropping it off, and then they left it there. We called when we were done unloading it and they picked it up quickly.
Reviewed Nov. 15, 2017
Called to get access to one of our PODS for a one month trip to Denver for our sons’ transplant surgery and PODS said it was never picked up from our previous address (even though the landlord and a neighbor said it was picked up). Over 24 hours later and they still have no idea where it is.
Bill, we are very sorry to hear about this. Please send us a private message with your customer ID so that we can look into this for you.
Reviewed Nov. 15, 2017
I needed a container to hold my things while I was redoing my kitchen. We booked PODS online and my daughter could navigate the site well. When the driver dropped off the 18-footer, I told him we had no problem as long as I had the driveway clear. I had an old platform from where my motor home used to sit and he set the pod on that. When he picked it up, he kept clear and took it away. I only filled it three-quarters full, and then I had to store the cabinets in there once they came, so I had enough room for everything.
Reviewed Nov. 15, 2017
I booked a pod over the phone to store some stuff in. The rep I talked to was excellent. Because the 12' was unavailable, they gave me the 16' for the same price. I would recommend PODS.
Reviewed Nov. 15, 2017
Our storage experience with PODS was perfect. They gave me the measurements of the container and our order was as anticipated. They delivered and picked it up when they were supposed to. The drivers were all very professional and polite, and they called when they were supposed to. Afterwards, the contents were in decent shape, as good as when they were placed in there.
Reviewed Nov. 14, 2017
Issue #1: hired PODS to move and store my furniture. Requested they take my POD from home to facility on MASSARO BLVD in Tampa and not HOLIDAY, FL due to Hurricane season. Unsure of final delivery location. I was informed that 50 miles was considered LOCAL and 20 mile delivery from storage facility was free. (PAID $49.95 monthly for contents insurance. Hired packers RECOMMENDED BY PODS to professionally pack and load POD. Bought blankets from PODS, also shrink wrap, bands, straps, etc.)
5/27/17 POD picked up and taken to Holiday; unknown to me because my papers said Massaro Blvd. On 10/12/17 I called PODS and advised I moved to Orlando location and needed POD delivered there. Door to door would be @ 93 miles up Interstate 4. This is @ 42 miles (or so) farther than the local area. I am told this is now a LONG DISTANCE MOVE. No different than LA to NY. I understand I am no longer in Tampa Bay but the same category? I see no reason why the PODZILLA can't drive directly to my home and deliver the POD and I would expect some upcharge. I am advised that the POD is in Holiday which is 41 miles FARTHER away then it should be. They will have to transport the POD first to the Tampa Storage facility where it was supposed to be in the first place.
Then they will WAIT for a flatbed that will transport 3 PODS at the same time from Tampa to ORLANDO POD facility. That is 95 miles. (2 miles farther than a direct drive to my home). I will have to pay $50 for a ONE TIME TRANSPORTATION insurance policy for that trip over and above my monthly insurance. That cost will be about $450.00. There is NO NEGOTIATING that figure. Then I will have to have the POD delivered to my home which is @ 8 miles away for a cost of $139.10. In addition they charged me another $49.95 monthly fee for the Orlando storage facility (which I have someone looking into at this moment after hours on the phone yesterday).
My bill just stated Transportation Mileage 10/16/17. No miles listed. No point to point. No Bill of Lading. No company listed. The fee was $501.12 adjusted to $451.01 When I inquired yesterday as to the MILES driven and cost per mile, etc., no one knew and it all had to be looked up. Cost is $4.32 per mile. 116 miles which is incorrect. We argued over that. I was told truck route is difference (I4 is the truck route.) At $4.32 per mile... the difference is $90.72! When I asked about the separate insurance I found out it's ANOTHER COMPANY and NOT PODS!
No idea who moved my POD! Also they were paid 3X the price which I gather is the incentive to NOT DELIVER the POD to my home in addition to the additional $139.10. Apparently the free delivery within the 20 mile radius was omitted. If that was in the Tampa market only, then how about deducting the first 20 miles at $4.32 per mile? That's another $86.40. But I was reminded it's a long distance move. There is NOTHING posted regarding mileage on their website. No $ for miles within certain ranges, meaning they can charge WHATEVER THEY FEEL LIKE. I checked the trucking websites and the going rate NOW for my area is $2.74 per mile for a flatbed and I see nothing in my papers saying they subcontract and I pay for that additional cost. Understand at this point they have MY POD in their custody.
ISSUE #2: Pod is delivered and you can clearly see furniture/something is bulging into the rollup door. Driver says it won't go up and it is NOW jammed. The ONLY way to resolve that is for him to lift it back up on the PODZILLA and start rocking it until the furniture moves. I had PROFESSIONAL movers unpack and shrink wrap to deliver my BROKEN furniture.
I have called to report damages. I am not optimistic based upon what I have read. They already moved the POD 2 times more than they had to, once because they took it to the wrong facility and the other FOR PROFIT. Who knows how it was handled? How many times was it moved within the facility? How many times was it rocked? How was it driven? They drove it 160 miles more than they had to drive it. I contacted the packers that were recommended by PODS. I was told I HAD TO SEE THE PACKERS DAMAGE the furniture. Was I supposed to be a mouse inside the POD? The furniture was wrapped in blankets. When you read the insurance it is CLEARLY written to get PODS out of every liability possible.
Depending on how this all goes down, I plan on contacting the Attorney General. My furniture was stored from 5/27 through 10/24/17. The distance from my home to the Tampa facility was @ 22 miles and from there to my new residence was @ 92 miles. My total bill was $2595.37 (credited $623.58). $1971.79 to date PAID IN FULL. I didn't elaborate on the invoice issues. They generated so many incorrect invoices, it took me hours to figure out what was going on. Hence the credits. I can upload anything else you need to see.
Reviewed Nov. 14, 2017
I was having my kitchen redone so I needed to store all of my kitchen stuff at PODS. PODS was used heavily in my development here and everybody seems happy with them. I know they were approved by our home owner’s association. The reps who I spoke with were excellent. They were very helpful, made sure they had all the details completed and answered all my questions. They tell me exactly what was going to happen and when they’d be here. Also, they were here when they said they were going to be. They followed up as well. They sent me reminders through emails, and did a good job of keeping me informed every step of the way of the process. Lastly, the interaction with the driver was great. I told him I was devastated by the whole process. Nobody was doing the process but he did it in a very efficient manner. It was a very easy one. He was also very friendly and answered my questions.
Reviewed Nov. 14, 2017
I got PODS' services for storage. I booked their 16-foot container online, and their online booking was very user-friendly. The container was in good condition, and the guy who delivered it came on time, was courteous and did his thing. I would recommend PODS.
Reviewed Nov. 14, 2017
I was moving and needed to store my belongings for a while. I priced the companies out and to go to a cheaper storage place, I would have had to load the stuff onto a truck, take it to the storage area and unload it, and then do the same when I came to move in to my house. If it were a small truck, it would have been multiple loads. But with PODS, they brought the container and I loaded it. They picked it up at my front door and took it away, then I brought it back when I wanted it and they dropped it off at my front door.
I booked over the phone and if I had any question, they answered it. The 16-foot was the perfect size. I worked it like a puzzle and I managed to get everything that I needed in it. The container was nice, clean and strong too. It was well-maintained and everything was in good repair. When they delivered it afterwards, part of the load shifted and blocked the door. The guy in charge came out, fixed it, opened the thing up and unloaded with no questions asked. They did what they said they would and it was a fine experience. If I was moving across the country I’d do it again in a heartbeat.
Reviewed Nov. 13, 2017
I knew someone who used PODS several years ago and were happy with it. Rather than wrangle a bunch of people to help move us, we thought it might be cheaper and easier to store them in one of those pods until we were ready to move since we sold one house and we had to pack a little earlier than expected. Using PODS would be a time saver as well.
I first booked over the phone and then online. Our conversation was very cordial and they knew what they were talking about. They also have a great website. We got the 16 feet container which says up to three rooms but we should have gotten another one. The people who picked the container up and dropped it off had really nice customer service though. They were very accommodating but they were only moving to the area we were moving to at certain times. It wasn't everyday so that put us off a few days. That was the only inconvenience that we had. Otherwise, we had a great experience and we loved using PODS.
Reviewed Nov. 13, 2017
We ordered PODS' smallest container. I started online and then I got into a place where I needed help so I called. It was apparent right off the bat that they couldn’t deliver to my house and I couldn’t find out on the website where the nearest place would be. That was critical because if I was going to have to go hundreds of miles away from home to get the stuff that wouldn’t have worked out. That question couldn’t be answered online. I called and it took about 10 minutes on hold. The interactions with all the representatives I spoke with was excellent, very professional, very helpful, and very quick.
The containers are really neat like you-could-eat-off-the-floor clean and I had not seen one before. They're really sturdy and there are lots of tie-downs in it. It's a very nice little container. There was a place to put on a padlock of our own, which we did. If somebody wanted to really break into one of those containers you could do it easily. The walls are not that thick. But it was either on a truck or in the storage facility which are both secure places so I didn’t have any concern about the security of our belongings. And when the pod was exposed to the rain it didn’t leak. Everything stayed dry inside.
The pod was delivered to the driveway and we loaded it up. They transported it from Santee, California to Wilsonville, Oregon, the storage area there. We came down with our pickup and trailer, emptied the pod, and took it home with us. I was going to have them put it in a friend’s place but then I learned that the storage area for all their pods was in Wilsonville and that was a reasonable place for us to go.
The driver was very skilled in driving. The driveway we had to have the pod put on was a little bit uphill with a curve. He backed right up and put it exactly where it needed to be. He took his little wheely carrying device off the truck and carried the pod the rest of the way. He worked it with a joystick and that was fascinating to watch. He was a very personable fellow and he got it done quickly.
Reviewed Nov. 13, 2017
We’re getting a condo at the beach and I've seen people rent PODS over the years. I found that PODS was located not far from where we were working and I had them to deliver a pod. I booked an 8x8x16 over the phone and it was great. We put the furniture in it while construction was being done. The guy that delivered the pod set it up perfectly and he came back and picked it up, so it worked out very well. They were easy to deal with and did what they said they would do.
Reviewed Nov. 13, 2017
My wife ordered PODS when we were moving and got the larger container. The pod came on time and the guy involved in unloading it was terrific. He put it exactly where we wanted it. The delivery and pickup were great on both ends and the people who worked for me were good. The technology is good because they were able to unload it off the truck outside the driveway and drive it in the last 50 feet which was more complicated in Florida than it was in Greenwich.
The unit we had did not have enough hooks for tie-down so we packed it fairly low. We run rope and tie things down but it didn’t affect us because we weren’t pushing it up very high. We paid a little more money so we wouldn’t have to pile it up because it was mostly plastic cases for files but a bunch of them broke because the thing must have popped up and down a little bit different times in the highway. But that was more of a function in the cases I used and not really planning on moving them in a pod. Overall it was a good experience.
Reviewed Nov. 13, 2017
PODS delivered and moved our items for us, and it was a great experience. My interaction with their reps was great too. They were easy to talk to and straightforward. I requested for 16-footer container and it was very clean. The carrier driver and the team were all friendly and accommodating.
Reviewed Nov. 13, 2017
I saw a friend use PODS years ago and remember her telling me how efficient it was, so I decided to try them for both my moving and storage needs. I started booking with them online and ended up calling. I'm 64 and I personally prefer speaking to a person because I usually have questions that I can't have answered on the internet. And although it wasn't too complicated, I found it hard to figure out once in a while and I just felt like I needed to talk to a person. I spoke to someone about how they were going to pick up the pod in the driveway as they thought there was going to be some restrictions. But the carrier drivers were all very professional, helpful and nice to deal with.
I requested a 7-foot container and it was sturdy and didn't seem overly dirty. For what I needed, it was fine. Moving it was wonderful too. It was fantastic all the way around with very minimal breakage. We had it stored for several months and we needed to get in the pod twice. But we had a hard time getting through on the internet to be able to communicate at all. It could have been that I was contacting them at the wrong time of the day though. There's this place where I'm supposed to be able to do the live chat but there were numerous times where it wasn't the live chat thing and it was very frustrating. We ended up driving all the way to the facility, just knocking on the door and going in. And the guy there was extremely gracious. Other than that, it was a great experience overall and we highly recommend them. They met all our needs on time and we were extremely pleased.
Reviewed Nov. 13, 2017
We decorated a little bit so I needed to clear out the house. I saw an advertisement and figured I’ll give PODS a shot rather than go to a regular storage because it was more convenient to drop the container right in my yard so there would be less walking and moving the furniture. At first, I called and the representative was very knowledgeable. We went online, booked the biggest container they had, which accommodated what I had to do, and got it from the Hartford location. The driver was very nice, dropped the container where we wanted it and told me what he was doing. Everything was good and things worked out well. I was happy with the weatherproofing. We got a little bit of weather, so the plastic cover over the top helped.
I'm a courier service so I pick up and deliver myself and there's no doubt PODS is good with service, too, but they might want to consider the high price on pickup and delivery, not so much on the monthly storage. We were going to pick up the container after we got done at my house and drop it at my son-in-law’s house, which is four miles away from me. I was going to still continue paying the monthly rent while he did some renovations at his home, but every time PODS came and picked up, the price seemed substantial. We paid for the mileage. I just thought if one books online then they would GPS the nearest company so that would monitor the customer from getting it. But other than that, everything else worked out well and the pod was delivered and picked up when it’s supposed to be. I would definitely recommend PODS.
Reviewed Nov. 13, 2017
We got PODS for moving from El Paso to Ohio and for storage. I saw them on TV and saw that they can actually move across country so that’s what I had used. I booked over the phone also but I did it mostly online. I’m not that tech savvy but I was able to figure out the process without help and I talked to a representative to confirm when delivery was going to be made. I would have liked the container to be a bit bigger than their biggest which is 16-footer, but it was enough. The container itself was pretty cool. The drivers were all very nice, from the first drop off and then pick up from El Paso and even the one that dropped off. Both of them, different drivers that dropped off and picked up here in Ohio, were very professional and courteous. One of them was even earlier, and it was better. It was great not having to move all that furniture, though we had to move our vehicles and drive cross-country. I had a painless and simple experience with PODS.
Reviewed Nov. 13, 2017
We rented a unit from PODS for temporary use. I booked the smallest pod, and it was clean, sturdy, and a very useful unit. I called their customer service and told them when I wanted it picked up, and they assured me that it would be correct. They were helpful in describing what was going to go on and the turnaround time. And I called during the day, and they told me that the driver was on his way. So, everything was in order and tracking well. The driver was courteous, astute, paid attention to detail and kept me informed of what would be going on. He was very careful in the driveway and did not mess up stuff. Everything was good and my experience was excellent.
Reviewed Nov. 12, 2017
Our house flooded in the spring and we had to have a lot of renovation done so we used PODS for five months. They were the first ones to come to mind as we see them around everywhere so we booked them online. We had a pod delivered to our driveway on time. The driver dropped it off, came back when we were finished using it and got it back. The container was 12 feet wide and 25 feet long. It was clean, sturdy and it had a lot of our belongings inside of it. Overall, PODs served our needs very well.
Reviewed Nov. 12, 2017
We're renovating a home in a senior living community and we needed a storage for that home to renovate it. I explained my needs to PODS' rep, and the gentleman walked me through the pricing and what would happen. He's very informative, very courteous and he answered all my questions so I went ahead and booked it over the phone. I got the 12-foot size container which I thought was a good size.
Reviewed Nov. 12, 2017
I used one of PODS' mobile storage devices and long-term storage. Booking it online was easy. I got the correct size that I needed but I think I overestimated what I needed. But everything happened as promised. I was very pleased.
Reviewed Nov. 12, 2017
We used PODS for a move before and we were satisfied with their service. It was simpler for us and very easy to use in terms of physicality standpoint as we didn’t have to move and lift off into a truck. We also calculated that it would actually cost more money if we add up the alternative moves to get a truck and a storage area and it would be more a hassle than just going with them. So, we chose them and used their moving and storage services. We booked them online and it was very easy. We got the largest container which was the correct size and they stored at their facility and it was housed in our homes as well.
We were also very happy and satisfied with the turnaround time. We would schedule a pick-up or delivery within two or three days and they could do it, and they always showed up when they promised to. We were just shocked that we were able to do it because we didn’t know when we would be doing the move. The driver who picked up the container was also great and very helpful.
Reviewed Nov. 12, 2017
PODS was hundreds of dollars cheaper for a moving company and storage places. I was also trying to get pickup dates sooner or later and they can do it. Every person I talked to throughout the whole experience was very respectful, helpful, and friendly. I got the 16-foot container and it was a good size. I packed majority of my entire house in that pod. If they came out with a bigger size, I would have definitely used that and not do the U-Haul at all. But the container was very clean when we got it. They had the hoop things on the sides so we could put a rope or bungee cords to hold all the stuff. It's definitely helpful. I've recommended them to my sister. She's moving on Monday and she ordered a pod.
Reviewed Nov. 11, 2017
My husband had used PODS before and several friends had suggested PODS so we went with them to have our furniture stored. They were really good about helping me decide which container to use. We ended up booking two of their largest container over the phone. We then loaded them up separately and had them delivered to our new home at the same time. Their drivers were excellent. I called and told them what day I wanted the containers delivered and they were here. There was another arrangement because we had to get them into the driveway and the drivers were really good about deciding where to put them.
Reviewed Nov. 11, 2017
PODS dropped off the pod at my house, picked it up and delivered it to my new house a week later. I went to PODS.com and booked online. I put in what I wanted and what the dates were. The website is great and I was impressed because they kept me updated with what’s happening, what will happen next and when it was completed. I got the five by seven container and it was reasonably priced. The man that came out in Pennsylvania and the other one who came down in Florida were both very nice and excellent. They were very professional and amenable to what we wanted. I was pleased with my whole experience and I have recommended PODS to my friend who is moving from New York down to Florida.
Reviewed Nov. 11, 2017
PODS has the best rates and the most convenient location to where I needed the pod to be dropped off and then dropped back off at the new house. I booked the pod online and it was super simple. The website had a really nice layout and had easy instructions on how to book everything. I booked the 16-foot container but I underestimated the amount of junk we have so it didn’t quite fit everything but we still managed. The pod was clean and sturdy. It rained for three days while we were packing and the pod didn’t leak once. It definitely was in good condition.
The local PODS crew that I worked with went above and beyond and it was great. On the first drop-off when they dropped the pod off at our new residence, it was by far the best experience I’ve ever had. I made a mistake and I didn’t realize till we were settling into our new home that day and the property managers wouldn’t let the delivery guy drop the pod. I didn’t know that our property manager wouldn’t let him drop it off before we close on the property. So unfortunately, the delivery guy couldn’t get it out there that same day but his boss called me to let me know and they rescheduled the drop-off for the first thing in the morning the next day.
We had movers planned for the next day so we needed that pod there in time and they really delivered over something that wasn’t even their fault. They were super courteous. The delivery guy called me and explained the situation. He said, “I’m going to try really hard to get out here after I’ve finished all the other drop-offs that I have to do. I can’t guarantee it, but I’m really going to try to back out here.” Even if it wasn’t even his fault. They could have said, “We’ll get it when we can.” But they surely delivered.
Reviewed Nov. 11, 2017
We needed storage and PODS was the most recognizable. Booking online was simple. We got the largest container and it was the right size for our needs. However, it was a little bit worn and difficult to open. It was a little stiff and the weather sealing around it was a little questionable. It looked like it wasn't much of a box. But everything came back dry. They also broke our water line when they brought our stuff back. They put it down on top of our main valve sprinkler and broke it. They were very good about paying for the fix on it and taking care of it though.
Reviewed Nov. 10, 2017
PODS was the name we were the most familiar with so when we needed a pod to be kept on our property while we're renovating the house, we booked with them online. I also scheduled the pickup. I clicked on the calendar then it showed the available dates and I selected the time. After that, we got a phone call to set it up. It was simple and the customer service was fine. When the pod got dropped off, I happened to be home and the people were very courteous. Nobody was home when they picked up but they picked up when they were supposed to and we had no problems at all. It worked out perfectly in my time and I felt secure with the pod. Everything went smoothly and we’d use them again if we had to.
Reviewed Nov. 10, 2017
With PODS, there is convenience on dropping the container off then picking it up and dropping it back off to a new location and being able to store it. Booking with them over the phone was easy and it was good with the representative. I got the 16 foot container, the biggest one they've had, and it was clean. The drivers were very good and friendly as well and the moving of the container was very efficient. I have the container stored for a little while because I had a couple of months to hop in between the two houses. It went smooth and it's very excellent with PODS. The local franchisee also called to verify after I was done to see how everything went.
Reviewed Nov. 10, 2017
All the other times I moved, I always rented a truck. But this time, because I was buying and selling a house, I didn’t know how long the gap would be in between moving. So I figured I could use something to store my stuff and PODS sounded like it was going to fit my needs. I booked online then spoke with their rep on the phone and had it set up the way I needed it. Their reps were very professional and everything went well with them. I had their largest container and it was clean. I was also impressed with the way they designed the inside and with the machine that delivered it. The pod even felt like one of the large uranium containment tanks that I saw in New Mexico. I used the storage at my location first where I was and then where I went to. That’s what made it convenient for me and I ended up having the pod for a couple of months.
I had three different drivers. There was a take off driver, the delivery driver, and a pile pick-up driver. They all have a different experience level with the machine but they all seemed to work very well with it. They also cleaned up the facilities when they were done. But I found one discrepancy. There was a delay in me purchasing my new home so I changed the address where the pod would be delivered. The change was all accepted but their records historically and online both showed the old address. They delivered it to the right address though and everything was in good shape. But I was still worried that if I finally came to pick up the pod, there’s going to be a problem because it wasn’t the address that they said they were coming to. So I called them up and they said that their record for the driver was correct. Other than that, I would recommend PODS. They’re priced right and their reps were courteous and accurate in what they do.
Reviewed Nov. 10, 2017
We had a very good experience with the PODS. We got their service to have the pod delivered at the place that I was moving from and deliver the stuff that we packed up to my new place of residence. We booked online and their system was good but we followed up on the phone because we were a little confused about exactly how it worked. We got the largest container that they have but there was barely enough room. Our interaction with the drivers were good though. They called and told us they were on their way, when they were going to deliver it, and when they were on their way to pick it up. We would likely use PODS again if the opportunity arose.
Reviewed Nov. 10, 2017
I was moving out of the area and I had a storage problem. I didn’t want to have to unload and reload so I chose PODS instead. I booked over the phone and my interaction with the rep was good, and I requested for the largest container, the 16-foot size. I should have used a bigger one, but it worked out fine. The driver was really efficient and it was a great with him.
Reviewed Nov. 9, 2017
I was in the military for 22 years and I was shipped all over by the government. Every time I was shipped and arrived at my destination, I had broken and missing stuff. I was fed up with that, so I decided to go with PODS because I could load, lock, and unload the pod myself, so I had nothing but good luck with this move. I booked a pod unit over the phone and the rep was super cool. I asked for a 7 foot container and got a brand new one.
The system was phenomenal. I liked that the container was tipped down and everything flowed to the back end and front. This kept everything level at all times and eliminated any possibility of damages on the inside. One driver dropped off the pod and two days later the same guy picked up the pod which had been loaded with my things, then another driver delivered the loaded pod here. All these drivers were really nice and bent over backwards to talk to me and tell me about the service, so I was very pleased. Later on, the customer service reps made a follow-up call to make sure that everything was okay and that I was satisfied, and they also talked to me about the drivers. I’d highly recommend PODS and, as a matter of fact, I have recommended them to several people because of the service that I got.
Reviewed Nov. 9, 2017
I called PODS and their reps were extremely helpful. I got the 15-foot container which was perfect for what I needed, but the plywood at the floor had buckled. There was a weak spot in it that was very noticeable. It was where the few pieces of plywood in the floor are joined together and if you put weight on it, you could see daylight through it. Other than that, it was great.
The driver who dropped it off was amazing - very friendly, very respectful, and very knowledgeable. When they dropped it off three months later, the driver was very attentive. He let me know when he was leaving the facility to drop it off. I wasn't there but he informed me that he had put a piece of board over one of my sprinkler heads because he was afraid that it might damage it, and he did a perfect job. I came home and there was no damage. The pod was with the contents but there was no sign that he had been on the grass or anything. Also, I had to change my delivery date because we were purchasing a house and the first house we purchased fell through. I had to change the address and the delivery date several times and everyone on the phone was amazing. I can't express enough the level of service I got. It was excellent. I would use PODS again if I have to do it again.
Reviewed Nov. 9, 2017
I booked PODS' 16-foot container online. The quote they gave me was a little high, but they had a reputation so I figured that it was worth it. I had a problem when their drivers brought a loaded pod. They had to go back and get an empty one. They also charged me $50 a month for property insurance, which seemed excessive for a monthly storage. But they said it was required, so I had no say in the matter. Otherwise, the experience was very good. They brought everything on time and picked it up on time. They did a very good job.
Reviewed Nov. 9, 2017
We used PODS in the past when we lived in Seattle. Recently, we rented their containers - a 16 and a 12 - and got storage at their facility. Booking online was super easy. Their drivers were both really nice and helpful. They provided timely updates, too. It was a simple and easy experience with PODS.
Reviewed Nov. 8, 2017
My husband & I are purchasing our first home & had a 10 day gap between our rental lease being up and our house closing so we decided to use PODS. We had no issues with having our pods delivered, even though I booked one only a few days ahead of time. We loaded the pods and get them picked up, again no issues. Now my home loan needs 4 extra days to close so I have to move my redelivery date to the following week. I can get one pod delivered that week of close but no final pick up until after the recurring monthly charge. I’ve been assured that we won’t be charged but we will see?
The second pod I can’t get delivered until a week after I move in. I have no bed, no baby crib, no dishes, no washer & dryer. All of it stuck in a pod for 6 days because you don’t have the availability to deliver it... Why was it so easy & convenient before you had all my stuff & now all I want is it back & you don’t have the drivers to deliver in a timely fashion? Also I personally spoke the GM here in KC who was supposed to see if he could squeeze us in anywhere & he never called me back like he promised to or returned my follow up messages. Very poor service once they have your stuff.
Reviewed Nov. 8, 2017
I booked online with PODS and the site was easy to navigate. I had a problem wherein I thought I booked something and didn’t go through and so I called customer support and they did a very good job of getting someone out as soon as they could. I booked for the biggest pod and it was clean and pretty new. It was made very sturdy but it didn’t seem like the door was all that thick. I put two padlocks on it just for my own safety but I didn’t have any problems. We had to get our house ready so we stored the pod in front of our old house until we got ready to move and then we had it transported over to the new house. The people who picked up the pod were nice guys and always made a call to me when they were generally about 20 to 30 minutes out. It was an all around good experience and if I end up moving again, I would use PODS.
Reviewed Nov. 8, 2017
We needed a storage unit in our driveway. We had moved in to our house and needed a place to place stuff. My dad had used PODS before and it seemed like a good service. It was exactly what we needed and booking it online was really easy.
Reviewed Nov. 8, 2017
We rented one container from PODS because we moved directly to the place we were going to and it gave us an in and out. I was online and then I called. The rep was very helpful that’s why I did it over the phone. They brought the largest sized container to our house, we filled it up, they took it away, and then they brought it several months later to our new place. The driver went above and beyond. He was very helpful. I was home, so they made sure that they were going to be in the right spot. Everything was so great. We would probably use this company again and I recommend them to friends. They made moving easy and stress-free.
Reviewed Nov. 8, 2017
We moved from Ohio to Eugene, Oregon and we needed to have storage so we got PODS. It was delivered, we loaded it up and it was picked up. It was in storage for three months in Eugene, Oregon and then delivered to the address. Everything they said happened the way it was supposed to happen, it was on time, the people were courteous and light, and it worked out great. I recommend them highly to anybody who asks me how our stuff was moved. They did a very good job.
Reviewed Nov. 8, 2017
I needed PODS to drop the unit off in my driveway and then pick it up and put it in their storage unit for a little while and then return it to my new location. I booked online and it was very easy for me and well-explained. I requested the size 16 container. I was quite intrigued by how their system works and I thought they were going to use a forklift but the guy who delivered it said it’s built into the unit. He let me stand up there and watch. And he was very attentive to where I wanted it exactly, on the edge of the driveway. And he said, "I just have to make sure we don't hit any of these sprinkler heads.” He was outstanding. And the guy that picked it up was just as good. He picked it up and I didn’t even know it. I didn’t even hear him from inside the house.
I had to change the pickup date numerous times. And due to bad weather, we had this rain after rain after rain that I couldn't get it packed up. Everything went really smooth with that online. My Realtor even said, "Oh, yeah. I used that too. That's the best thing to use." And so, everybody I've talked to about it has praises for the company. Whoever is running that company has got it together. They definitely need to acquire a few more businesses and get them straightened out. It’s been an outstanding experience with PODS. The employees were very friendly, helpful and courteous. It was a very rare and good experience with the company.
Reviewed Nov. 7, 2017
We used PODS after being able to sell our house in a very short period of time. Unfortunately, we didn't have another house. When we found one, the people that we bought it from rented it back from us. So, we lived with my parents for a couple of months. At that time, we had used a storage container until we were able to move in. We chose PODS since they were a little less expensive. They were convenient too.
We started our booking process online, and it was really easy. All I had to do was log in, and schedule the days that I wanted it picked up and brought to me. Although it was user-friendly, we needed more answers so we finished over the phone. Their representatives were really helpful, knowledgeable, and kind. They were able to get me some promotions and help me get the bang for my buck. I requested a 16-foot container, and while it was the correct size, we still had to get a storage unit because we had so much stuff.
The drivers were on time. They were a little rough around the edges, but they were pretty nice guys. Other than that, there was a tiny leak in our container. It was a yellowish stain on my husband’s shirt. Since everything we had was in storage bins and though we had two cheap fabric chairs, they have nothing to do about it. All in all, PODS have to make sure their containers are not leaking.
Reviewed Nov. 7, 2017
I was moving and needed a storage. I’ve used PODS before and they’ve always done good service for me so I went back. It was easy to book them online. The pod they brought me was supposed to be for one room, like a small house or studio and we supposedly had a good deal on it but I couldn't put everything in. They came back, got that one, and they brought me the next one up - the 10' or the 12'. The 16' was too expensive. The driver was really nice. He called me to let me know he was coming, and the person who picked up the pod did the same thing. In addition, the customer service people were good, too. We just had a disagreement on how much I was supposed to be billed. One minute they're saying one price, then another time they're saying something else.
I truly appreciate the service that they have available for individuals. They have given me a relief and it makes life a lot easier when it comes to moving. Instead of having to go through the process of packing, leave, unloading, and packing, they will come, take it and put it up for me. It’s the best thing they ever created when they created PODS. It's an excellent service and I love PODS.
Reviewed Nov. 7, 2017
I needed moving services then, and based on word of mouth and other people’s experiences, I went with PODS and booked with them over the phone. Their reps were very upbeat, positive and knowledgeable about everything. Whenever I had a question or needed anything, I just gave them a call and everyone that I’ve spoken to was extremely helpful. I got the largest container available. Their drivers were very pleasant, I got a call from them when they were on their way. Overall, it was a very pleasant experience.
Reviewed Nov. 7, 2017
I went with PODS because of the ease of storage as opposed to me having to load up a truck to go to a U-Haul place to store and then back and forth. I started the booking process for the 16-foot container online and then finished it by phone. And I had sofas so it wasn’t quite large enough. I needed to get two containers. Aside from the size, the container was perfect. The service was really good. It arrived when they said they were going to arrive.
Reviewed Nov. 6, 2017
I needed a storeroom for a while and it’s a limited capability. PODS brought the pod right to the house and stored it for me for six months. And then, I just went to the PODS yard and was able to load it on a truck. Their reps were helpful.
Reviewed Nov. 6, 2017
PODS was wonderful. It was neat getting our furniture loaded. It stayed in there until we could find a house and we had no trouble, whatsoever. We lived in a military town and the military was coming and going. We looked at moving companies, but they were all filled up. Our son had used PODS recently so we booked them over the phone. The driver of the container was amazing. They were able to efficiently store our furniture and keep it there without being taken out until it was brought to us.
Reviewed Nov. 6, 2017
I had a transitional move and chose PODS because of their reputation. I booked PODS online and it was easy navigating their system. I requested two large containers and the driver who picked them up was fantastic. He was on time and professional.
Reviewed Nov. 6, 2017
PODS seemed to be the most reputable, so I booked them for moving. I did it over the phone because I'm not too good online and I wanted to make sure that I had the POD. I was on hold for a couple of minutes, which was not that bad. Dealing with their reps were awesome. I got help in deciding what size containers I needed and I ended up getting the 16-foot one. But, I could have used the bigger one. The way the POD was built is pretty cool and they're sturdy. My belongings were safe because they were lifted straight up.
The drivers showed up on time and were professional. I spoke with the gentleman coming to my house the first time it turns out he knew my dad and then the other gentleman who redelivered my POD was a nice guy as well. He wanted to know where I wanted it, where was I going to be putting the furniture in, and what would be best for me. He also put the POD in a direction where I can directly walk from the POD into my garage.
The only problem I had was trying to get my POD out of the driveway for the people moving in. When I originally ordered the POD I was told that it would take two to four days of notice to get my POD moved. Then when I was moving out of my house I had to leave it there for four days on top of the four days that I waited because of booking issues. I don't know if they were all booked or they're really busy. Also, the guy who moved to my house all the way from Ohio had two PODS getting delivered and they couldn't take my POD back to the yard with them. But other than that, everything else was great and I would definitely use them again.
Reviewed Nov. 5, 2017
We were renovating our house, so we needed to move our furniture out while renovations were taking place and the easiest way was storing them with PODS until we needed them. I had a terrible time with the website and had to call over the phone. The first time I booked online, I had picked a reservation date and I'd gotten a confirmation for it. However, when I went back a couple of weeks later to look at it, I had no date on there. I'm not really sure what was happening to it but it didn't ever work.
We stored things in two stages. We filled one 16-foot pod with furniture from 3 bedrooms, then they took it away. The furniture that didn't go in the pod was moved to our basement. They brought it back and we unloaded it. Then we loaded it again a second time and they took it away again. This time we loaded it with furniture from an office, the dining room, and the kitchen table. Then they finally brought it back one last time. I could never do any of that via the website. I had to do it by calling every time.
The POD was full and we had tie-downs on stuff. Everything was fine in there. The driver did a good job. It was impressive how they got the 16-foot POD onto my driveway. The reps were helpful and got everything done. If I had really been moving somewhere, I would have used a moving truck facility, but storage-wise it worked.
Reviewed Nov. 5, 2017
PODS was more available than any other provider was for my moving and storage needs. I also liked their flexibility as I was also able to choose my time and what I needed. Booking the pod online went smoothly and there was a very easy transition from order to date. Their site was very easy to work with. I ended up with three 16-foot containers which were good and sturdy. They protected all my furniture and personal items very well. I had a super guy named Chris for my driver and he picked up the pods and delivered them to where we were moving to. They’re very good and professional and we were very satisfied.
Reviewed Nov. 5, 2017
I was completely pleased with the service from PODS. I've seen their pods around town and thought it was a good idea to use them, so I called them to find out. I booked them over the phone and they had an answer ready for any of the questions I had. They moved me from Washington to Minneapolis, then stored my things here in Minneapolis for a couple of weeks before I could get an apartment to move into. The driver did his job well. Somebody parked inconveniently, but they went ahead and worked around it anyway.
Reviewed Nov. 5, 2017
We used PODS for storage till the house was sold and then we unloaded them back into the van. PODS looked convenient and the website was usable once I got into it. We booked online but I had to make all the changes by phone because it was a long distance move. The reps and the drivers were very helpful. It took about six months for the house to sell so we had the pods in storage and I used two of the large ones. One in storage and one for loading. However, it turned out to be more expensive than what it should have been. Other than that, the containers themselves were good. I would recommend PODS. I think my daughter’s gonna use PODS. She has a smaller move so she's gonna use them when the time comes for her move.
Reviewed Nov. 4, 2017
I had a PODS container for about a week, then loaded it up, got it shipped across, unloaded it and they took it back. I liked that their price was relatively reasonable and also the flexibility of loading their container at my own leisure. I also liked their good reputation for reliable service. Their reps were always fantastic. I got a quote first from one rep that was somewhat mistaken. They quoted me the price for a seven foot POD when I needed a 16. So there’s some confusion there but it wasn’t a big deal. The second rep I spoke to when it came time to actually book was very good and extremely helpful. Plus, the drivers were all great on both ends; getting me a call in advance to let me know when they were coming and being flexible on where to place the container.
One negative was on this end of the move. I moved to an apartment and PODS is not the best for an apartment due to the parking constraint. Another negative was that not being to schedule specific pick-up times in order to know exactly when it’s going to be coming can be a little difficult. Aside from those points, I had a very good experience. Everyone is very courteous, professional and timely. I would recommend them to most people although, in apartment situations, I would mention the cautionary things there.
Reviewed Nov. 4, 2017
PODS did everything really well. I basically used it to stage my house. I put everything in the pod and sent it off when I staged my house. Put the pod in storage and then had it delivered after my move because I had everything essential. PODS had the reputation that's why I chose them over the different moving companies. I requested a quote online but I had to talk to somebody to get a quote and whoever I was talking to in their customer service was one of the best people I've ever talked to in arranging things. He was really professional and he sounded like he was very highly educated. The delivery team was great and friendly as well. One of them helped and gave us some tips on how to shut the door correctly and gave us some pointers on what not to do and what to watch out for and that was helpful.
Reviewed Nov. 4, 2017
I had two PODS containers moved from Las Vegas, Nevada to Hot Springs Village, Arkansas. I looked things up for myself online, but mostly, I booked over the phone. The customer service reps were fine and everyone was friendly. I thought it would be a little less than a regular mover but I paid more than I intended to pay. They quoted me a much cheaper price when I made an appointment in February, and then as the season went along and they got busier, they told me that I could go ahead and lock it in. I said I may not be moving until June or July but they said it’s alright, so I locked it in. Then, I had an offer on the house and it fell through so I called them up and canceled it. It was just a matter of timing and things get much more expensive in the summertime. Gasoline had gone up and more people were moving. I would have come out a couple thousand dollars cheaper, but I can’t blame anyone for that but myself.
I had two eight by eight by sixteen, two larger ones, and the containers themselves were in good condition. They worked out just fine and the PODS people referred me to some movers who did a very good job. I was quite pleased with them too. My street was crowded and the drivers had to unchain but they did get in there. The drivers were very professional and when I got here to Arkansas, the people who delivered them were really friendly. They were real and casual type of guys, and they were relaxed and they knew what they were doing. That kind of result may be an Arkansas thing where people are a little bit slower paced here than they are in Nevada, in Las Vegas. If I ever move again, I would probably use PODS and I will know how to use them better this time. I was quite happy and everything went as I expected. Overall, it was a good experience with PODS.
Reviewed Nov. 4, 2017
My husband talked me into using PODS because I was against paying money to store my stuff. They totally won me over and changed my mind. We used them for moving and for storage for a few weeks and they're worth every penny. When I called to book a container, they asked how big we were looking for and how long we needed it for. They gave me the different options and they set it up right over the phone as to when we needed it delivered and the estimated pick-up time. They also took payment over the phone and they told me it was split up into three different payments. It was a very simple process.
Their reps were very informative, spoke English and didn't try to oversell me on things. Their drivers communicated well when they were about to arrive and they were there in 20 minutes or less at both delivery and pick-up times. They were also very nice and professional. They looked clean, were dressed well and they did their job. I took a picture of the pod when they were hoisting it up because I'd never seen this happen before and it was exceptionally cool. I even posted it on Facebook and told people about it. Between the professionalism and the easy access, just having the pod on my property was great.
Reviewed Nov. 3, 2017
I had to get PODS for storage. I booked a 16-foot container over the phone and their customer service was excellent. Dealing with their driver was also good and the container I booked was sufficient for my needs. Although their prices were a little bit high, the value came from the convenience of the service, so it was worth it. I’d recommend PODS and use them again.
Reviewed Nov. 3, 2017
I was moving and I felt that PODS was more cost-effective. I booked three of their largest containers over the phone and I had fine interactions with their reps. Also, the drivers were prompt.
Reviewed Nov. 3, 2017
The container that I requested was structurally intact, but PODS could have used a good sweeping. The driver who dropped it off initially while we loaded was exceptionally nice and accommodating, but the driver who dropped it off at the end was kind of a mean guy. He helped to put the pod on the street. When he was to do that, I had some stuff on the driveway and he said, “I’m leaving now.” He wouldn’t give five minutes to take the boxes off the driveway before he threatened to leave and reschedule. That was very frustrating and that was the only negative experience. But he ended up waiting those 5 minutes while I had my neighbor help me clear all the boxes. And he dropped it off on the driveway. Outside of that driver, it was a very good experience. They were very efficient and flexible. PODS was a good and an innovative idea, and it worked very well for my family and my situation. I would definitely do it again and would recommend them.
Reviewed Nov. 3, 2017
PODS was able to bring the pod to my house and then bring it to the new house after we finish filling it up. Booking online wasn’t difficult. I requested for the biggest one they had and it was clean. The drivers were nice, courteous and on-time. PODS provided good service, good price, and convenience.
Reviewed Nov. 2, 2017
PODS delivered the pod in Ohio, and then we loaded it. A week later, they picked it up and brought it to Florida. They stored it for about a couple of weeks and then brought it to our house. We unloaded it and they picked it up the next day. I started booking the service online and then screwed something up and ended up calling them. I talked to a guy down here in Florida. And he was wonderful, a very friendly kid. He answered all my questions and told me exactly how they were going to price it and when it would go on my bill and my credit card, and it did. The drivers were also very nice and friendly. They were good people. We would use PODS again and we've told everybody we were very happy with them.
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