PODS Reviews

Aside from their unethical business practices, they seem to have awful security. Everytime I entered payment information into the website, I got scam. Called with information that only Pods would have had. I don’t expect a lot out of most big companies but Pods has been exceptionally disappointing with their unethical business practices. Do not trust this company with your belongings or your money.

I have now owed POD for three months but have talked to them and they told me I could set up payment arrangements. Now I have money to start this and I am moved in with no furniture because I owe PODS! I can’t make a payment and set up a payment plan despite them telling me I would be able to. They set my POD up for auction. My bill goes up every day. They will only accept full payment. After they auction it off, they come after me for the difference! This has got to be the absolute most unAmerican and cruel thing to do to anyone going thru this economy in America right now! This is absolutely heartless!

Over the course of 4 or 5 days, I spoke to numerous representatives, some who were phone operators with no idea what company I was even calling for, and no one knew where my POD was. Finally, my POD was confirmed to be at the Compton facility, and I was able to arrange delivery. I am told I only get the POD for a 4 hour window, they can't drop it and leave it. Additionally, when told it needs to be weighed, I told FIVE different agents that it had been weighed already in San Diego upon initial pick up, and I had already been charged for it. Despite this, it was weighed again.

However, now it was being delivered on a completely different type of truck, so the full weight ticket was almost 1000 pounds lighter than my empty ticket. Obviously for a military move, this isn't acceptable and for a company that loudly advertises their military move expertise, this is ridiculous. So I called again, and finally got an actual POD employee, who happily called the San Diego office and obtained a copy of my original full weight ticket. That easy. Why couldn't the other 5 agents do that?

Now I am 2 months into a dispute to get my weight ticket charge refunded, because I told multiple agents that I already had a ticket and was already charged, but they weighed it again anyway, and they weighed it on a lighter truck so the ticket was void for my purposes. Despite being contacted by a customer advocacy specialist, and providing all the requested information for my dispute, 2 months later I still haven't heard anything back, despite repeated emails requesting a status update.

For as convenient as the concept of this service is, the amount of run around and incompetence is unacceptable. I will say, when I spoke to actual POD employees, they were knowledgeable, helpful, and quickly tried to resolve any issues. But more often than not it was a call center operator who had no clue what was going on and delayed any resolution.

We were told they were sorry for the error and our pod would be expedited to our new location… The expedited date is October 5- which was 11 days from the expedited date. 11 days was longer than the estimated time we were originally given from the first agent- not expedited. We have been in our new state with close to nothing having to repurchase all the items that are sitting in our pod. We paid nearly $4,000. When we reached out to customer service we were hung up on multiple times when we asked to be connected with a supervisor. We were also told we had “cases opened” and would be reached out to within 24-72 hours. We didn’t receive a single phone call back from those cases and still haven’t.

We finally were able to get ahold of Sherry in disputes department via email and she told us they would have to review our phone calls to decide what they would do. 24 hours later she responded and told us after reviewing our phone calls they were not in the wrong and nothing would be done to rectify the situation. My husband and I relocated for a government job and we will be sure to let our co-workers that do multiple moves a year now to stay as far away from this company as possible! The customer service is atrocious and nothing was done to make such a terrible experience right. Very disappointing coming from a company that is supposed to help make a stressful move so simple. Never again!!!

What they do is restrict you from booking a pick up online, people on the chat feature say they don't have the authority to pick it up, they don't respond to emails and they will put you on hold for over 5 hours in hopes you will hang up so they can keep charging for a pod. When I finally got ahold of someone they said the pod would be picked up that day, it wasn't. Then you have to keep calling them back and waiting 5 hrs to speak to someone to ask why it wasn't picked up to be told "I don't know why they told you it would be picked up, it wasn't scheduled for pick up." I had to repeat this process multiple times all while the bylaw fine for not complying is $5000. Pods was in violation of the order for months!

Then when the pod is finally removed the driveway is cracked and crumbling underneath where the pod was and the truck and "Podzilla" will drive all over your lawn taking up grass with it. Pods won't respond or address any of the issues. Also Pods will not send you copies of any contracts or agreements, they refuse to provide copies. They refuse to address the issues. They refused to comply with the bylaw laws. They refuse everything. I've sent them pictures of the drive way multiple times and they claim they don't receive it as a tactic to not pay for the damages. It's been sent multiple times and I checked my outbox to confirm it was sent. How much we want to bet social media @Pods will respond telling me to email them to discuss the issue as if I haven't for months already???

“Sadly our employees are subject to customers who don't pay their bill, nor adhere to their contracted responsibilities. The seller left their garbage, refused to answer phone calls as well as pay their bill. Our employees ultimately are impacted by these consumer behaviors. In this case, your buyer received free garbage removal services. We received nothing for compensation to our great employees. But that is no concern of yours.”

While I appreciate leadership that stands up for their employees, perhaps consider going after the people that breached their contract for damages before blaming the people that used you for “free garbage removal services” and for your failure to factor in how to compensate employees appropriately when issues arise. A fish rots from the head down.

Here's the problem, I made no request for additional changes. PODS made an error and could not deliver on the promise it made. So, it made the modifications to my order and sent a message indicating I'd asked for them. I took me another 30-40 minutes to discover the nature of the "internal error"; "someone didn't show up" leading to delayed pick up, "Moving logistics..." problems... etc. industry jargon... etc.

This morning, I received another PODS generated message indicating my container would be accessible on the day I originally requested, September 14th. Yet, my account reflects access on the 19th--adding to the confusion. I had another chat and phone conversation with PODS reps. The customer service representative indicated PODS would reach out to me the next day with resolution and possibly request additional information. What additional information it could possibly need from me about the error it made that is not reflected in painful detail in the chat and recorded phone call transcripts, I haven't the slightest idea.

Today, I spent another 40 minutes on the phone with PODS to learn the POD has left its origin--six days after I submitted the order, 5 days after the original confirmed indication of when it would leave. It has been over 72 hours since I first submitted my report, I am no closer to resolution than I was the day I learned of the error. I reviewed the company on YELP and received a reply from their "reputation" department. Thus far, that response has been without substantive merit of any kind, merely an indication that "the team" is "familiarizing" itself with my account. Further, it's taken at least three different people to communicate just that. During this "familiarization," I pay for both a hotel room where there's at least a bed and an empty apartment while I wait for my belongings to arrive.

* Pick up your container in a timely fashion after you've accessed it from your residence--again, if you are local to the facility where your container is stored.

* Give customer service reps the education and support they need to competently provide accurate, consistent information every time

Do better, PODS; do better or do local storage, pickup and delivery--alone.

They claim these situations 'NEVER happen', yet my case manager must be absolutely inundated with similar experiences, or surely they would have gotten back to me by now. I wish I just spent the extra money and paid for professional movers. With the pod not showing up, this delayed my scheduled move in over 10 days, I can't even have a friend visit over a week after I was supposed to be completed with this Pod because they have no available pick ups. This company charges you to make ANY changes to your reservation and pick up / drop off dates, yet they can completely screw up and not deliver even close to the contract date and offer no solution or refund. I also reached out to their team whom they tell you to when writing a poor review to show that they 'care', and they assured me my case manager would get back to me soon, but still waiting.

I called PODS to arrange this request. I was abundantly clear that we needed offsite storage, and that both the final delivery date and location were unknown to us as we would need offsite storage for an undetermined period of time. The conversation lasted an hour, during which time the PODS representative asked us multiple questions about our move. In our conversation, the agent understood that we would need our POD to be taken away from the apartment complex we were vacating AS SOON as it was packed on July 15th, and taken to offsite storage.

We were quoted a monthly price for offsite storage in the amount of approximately $132.17 for the first month, and $189.95 subsequent months thereafter. We were also quoted pricing for “takeaway full and redeliver full” in the amount of $143, in which our fully packed POD would be taken to warehouse storage for an undetermined amount of time, and stored FOR us by PODS until we were able to determine our permanent residence in which the POD would be delivered back to us full for unloading.

This agreement was clear in our one-hour conversation with the representative. Additionally, I made several calls in the months preceding our confirmed booking asking about where the POD would be stored and if the warehouses were climate-controlled as I needed offsite storage. The need for offsite storage was always a part of the reservation and never in question on my end.

I received a phone call from PODS less than 24 hours prior to my move where they seemed confused about where the POD was going to be delivered once it was fully packed. I explained that the representative who set up our account was clear on the fact that the POD would be moved to warehouse storage until further notice from me. I explained they got our order wrong as not only did we not know where we were moving to, we ALWAYS needed offsite warehouse storage from them.

This error was not our fault as we made it abundantly clear to the POD representative exactly what we needed. Furthermore, the call should have been recorded, thus the evidence of our first call is documented to prove that we ALWAYS needed our POD to be stored offsite in a warehouse for an undetermined period of time.

Regardless of the mistake made by whoever set up our account, we have been charged more than what we were quoted for both “takeaway full and redeliver full” and for monthly storage. I filed a complaint and the representative named Ashely who handled the complaint didn't even review our initial call where were booked the POD and received quoted pricing for offsite storage costs. Do not do business with this company as they will not only arbitrarily bill you for unknown pricing increases with NO NOTICE, but they have no way of contacting them or speaking to a person without being on hold for over an hour. We will never use PODS again.

We started with a six month contract 'cause we thought we were being optimistic thinking we would find our land and forever property in six months and then after that, they stored for us and it was up to us to give them our destination. We were not sure exactly where we were going to have them ship it to cause when we left Portland we did not know what state we were going tend up in. So we had to store it and then once we arrived here and had the property we scheduled to have it delivered. They dropped it off and then we scheduled a time where they would come to pick it up and we just had to make sure the pod was empty by that day.

I called back and talked to a manager. She said my order was not cancelled. I said it did not show on my account information anymore. She checked with the prior customer service rep and said it was cancelled because it was the wrong price!! I told her I got a 30% discount being a new customer. She then told me to start a new order and I gave her the container number. She said I needed to talk to business services and was hung up on after the transfer. I called business services and spoke to Oliver. He said that there would be no problem with the order. Once the month ran out on the container rented by the contractor, everything would go into my name be billed. I was contacted by the local POD about delivering my new POD unit. I explained I wanted to keep the existing one. The local manager was very helpful and said he would cancel the order so I wouldn’t get a new one and he would have someone from operations contact me.

Kelly from operations called me and was very sympathetic and said she would try and get this resolved. I told her that I would have made other arrangements if they had told me all this in advance. Now they want me to pay $60 for notary and to get the contractor to sign a contract he was uncomfortable signing. I haven’t heard back. I got a email from business services that I have to get the contract signed. I have never been treated like this by any company in my life! The rude, inept people in your customer service are unbelievable. After 9 calls, 4 emails, I am still at a loss of what to do. I guarantee I will never do business with your company again and will get your company the reviews it deserves!!

The day when I scheduled a mover to come to pick up my belongings using "City Service", they came at least 2 hours late without any notice. I was freaking out when no one arrived 30mins later than when it was scheduled. It took me a 40-45min phone call with their customer service team to learn that the movers were short-staffed and they would be late. At least I deserved to get a phone call to know that this would happen. I was left worried that no one would actually show up because I received no confirmation that someone would arrive.

I'm currently going through filling out the required customs forms to move to Canada from the US and it's been a nightmare. I sent in the required forms about 2 weeks ago with no response or confirmation that it was received, left me worried since I will be moving to Canada next weekend. I had to give a call, yet again, to check the status. It turns out there was a note saying some information was missing but I was not aware of this missing info that was needed from me. I keep sending them updated forms with the info they keep telling me that is missing but keep rejecting it back with no clear clarification on what is missing. The only way to contact this department is via email... We will see if my belongings actually make it across. I am very disappointed.

They're billing me every month worked! They had no concern for my not having any confirmation that my pods would be delivered on time. Last week I looked at my account and had two charged that they said were past due and I’d have a penalty. They had the same credit card on file they’d billed to for over 4 months. I did an online chat and pointed out they had the card information and that my last month was a partial month. I was told it would be prorated, but wasn’t.

I called yesterday to ask that they refund me for the half of a month that they charged me for after they’d picked up my empty pods. I received an email today that they wouldn’t refund the partial month because they went through recorded phone calls and did not find where I’d been told that. That’s because you could never get anyone to answer so I was forced to use the online chat. Apparently they don’t find the need to keep those. I paid this company $5,400 to move the pods 175 miles and store them for 3 1/2 months. But they still won’t be fair and honest and refund $300! I would not recommend this company to anyone. Expensive and the worst customer service and a system they doesn’t function as it should.

I called the executive office and was told that they could not help me and referred me back to the dispute department. They were supposed to call me and never did. I called several times and left a message. I sent an email requesting a refund and they never replied. I canceled my debit card and got a new one. After everything they tried to charge me more money. I wish I had read reviews prior to using them. They have no customer service, impossible to get on the phone, don’t deliver as promised on contact, and are extremely rude. I would not recommend.

Dennis 6/27/2023 NO HELP. Lindsey 6/27/2023 NO HELP, NEVER called me as requested only emails which were copy/pastes of her previous emails. I decided to forward her ALL 34 email PODS randomly sent even in the middle of the night regarding invoice, balances and declined card notifications because I blocked them from attempting anymore charges after the 6 incorrect attempts. Over the next 2 days 13 more emails (forwarded those to her as well) 47 emails in 4 days!!

Rick 6/29/20/23, at first seemed a bit annoyed that I was calling, shared quite a bit of insight with the process by explaining the location of our PODS was in the Austin region and had to be transferred to San Antonio region and this meant new charges and pro-rated rental fees for new location even though the PODS would not be there more than 2 days!! So, we paid $477.93 on the phone with him, for PODS 42 miles to the next city, this did not include the $341 fuel and transportation cost or the $298 final delivery fee to our home!!

Jasmine 7/5/2023 in billing informed me that our container delivery had been cancelled due to $344.41 payment not being made because I requested a correct invoice and after the 6 times of being billed and attempted to be charged incorrectly PODS finally decided once the invoice was correct to not auto take the payment and instead cancelled our 7/10 delivery!! Ness 7/5/2023 paid $341 and given a NEW delivery date of 7/12/2023

Delivery Day 7/12/2023, We had 2 PODS (16ft & 8ft) first driver came with 8ft we have a 2-car garage and driveway but property is on a corner lot with a stop sign. Driver wanted to block the street or ruin the lawn, absolutely not! Plus, not compliant with HOA, asked when would the 16ft be delivered that way we could hurry and empty the first POD and they could pick it up since it would empty. Driver was not confident it would be removed. HE was the same driver and he did pick up the empty when delivering the full! OVERALL, a NIGHTMARE!! Take notes, be specific with quotes, billing and payment expectations because we received inconsistent and inaccurate information throughout the process. The funny part is, PODS had the nerve to ask for a survey and review!! REALLY?? Ha-Ha-Ha LOL

After stating that we could lose our new house because we wouldn’t be able to keep to our contracted timeline because we can’t have photos and open houses with boxes pulled into two rooms they still made no effort to try to fix the situation or offer any compensation. We have now lost that house, Monday after not being able to go live with our homes listing, and have to decide if our house should stay on the market while we try to, and hope to, find another house suitable quickly or take it off and cancel the pod to be delivered on Tuesday. We are not at all happy in the lack of consideration for a service that was promised and that this lack has also forfeited us a house that has been hard to find in the current market. I DO NOT RECOMMEND.

Secondly, I was trying to reach someone, via messages, online chats and phone calls with no avail, since 6/26, to request same-day pick up, but NO ONE EVER answers or relies! They LIED and said that my request for same-day pick up was “denied” - yet NO ONE has submitted proof that someone spoke to me or even replied to my countless emails. Thirdly, the driver did NOT show up within the time given to me (10:45-1:55) and my laborers waited there for over an hour, which I paid $150 for them for that hour!

To top it off, the driver did NOT call me to let me know he would be late - after 2 pm, (I have the call date and time stamped in my phone record) so there was no time to let the laborers know not to come! I requested for them to Please re-do a more thoughtful Investigation before they shut down a paying customer. I have asked them to be fair about the above valid complaints and give me back what is legally owed to me! (Thousands of dollars given to PODS for such services, since March 2023) and customer service treated me like crap - 'til this day- I have had no response from a supervisor- customer service simply closed the case and is keeping my money illegally!

Though my POD was delivered yesterday morning, I was not able to begin loading my it until today because the door would not open. I had to get my movers to help me jimmy it to open today. Further, when the POD was dropped off, no lock was provided, though it was part of my order. The driver simply told me that he did not have any, so I had to go buy my own. When I FINALLY entered the pod, it was filthy, so I had to have it cleaned. Through all of this nonsense, I have spent an absurd amount of time on hold trying to speak to someone. When I finally got through to an agent via chat this evening, I was disconnected. I am so disappointed with every aspect of this this experience. My POD cannot be picked up between 7:30 and 10:30 am tomorrow as my movers have to return to finish loading at noon. Because of the issues with the POD, they got started late and had to leave to go to their next job.

It is quite frankly appalling that I am paying $4300 for such service. Plenty of agents available on the phone to book then literally hour-long waits for customer service once a reservation is made. Again, for $4300, my POD should have opened easily and been clean. Further, the lock that was a part of my order should have been provided. I am now apprehensive that the rest of my experience will be a nightmare. Providing functional, clean PODS and having customer service agents available is literally the BARE MINIMUM one should expect from this business.

3. Can't get ahold of anyone-on hold sev. hrs or no answer.

I had to go and stay at a friend's house.. Cause I had nothing.. It was all in the pod. I don't understand why a storage place that works for a cross-country moving company would close at 5pm and NO ONE is available to help you. No one... Not even the Customer service person... And with all that they refuse to credit me the extra month storage for my inconvenience. I was only 1 day passed the grace period. I will never use them again..

First and foremost, the cancellation of the delivery of my belongings was a significant blow. Not only did this delay my plans, but it also caused me substantial financial losses. I had to rearrange my schedule, pay additional fees for essential life needs, and suffer the inconvenience of being without my belongings for an extended period. PODS' failure to honor their commitment has left me feeling misled and deceived.

Furthermore, despite numerous attempts to resolve the issue directly with the company, I have been met with a complete lack of satisfactory resolution. Their customer service representatives were unhelpful and seemed indifferent to my concerns. They quickly passed the blame onto external factors, making it clear that they did not intend to take responsibility for their mistakes. This lack of accountability only added insult to injury.

The frustration I experienced throughout this ordeal cannot be overstated. Moving is already stressful and overwhelming, and PODS only amplified my difficulties. Their false claims and empty promises have shattered my trust in their services, and I strongly caution anyone considering using PODS to think twice before entrusting them with their belongings.

In conclusion, my experience with PODS was an utter disaster. They failed to deliver on their promises, causing me financial losses, inconveniences, and immense frustration. Their lack of accountability and disregard for customer satisfaction is deeply disappointing. I would NOT recommend PODS to anyone seeking a reliable and trustworthy moving service. Save yourself the trouble and seek out a more reputable and competent company.

Upon reviewing my banking, it certainly was quickly billed to my account for almost $3000 which was due upon pickup. I called, was put on hold for over an hour ~ I chose the "call me back" option twice. Both times I was told to hold on while they check on things, only to be hung up on. I wonder how long it will remain in the yard and continue to upset the homebuyer? I called the bank to dispute the charge. It may be my only recourse to try and light a fire under them to pick up the POD. Not even sure how the rest of the transaction will go. I can tell you, though, I definitely DO NOT recommend them and would NEVER use this poor excuse for a moving company again. BEWARE

I started the arduous process of getting through to a live PODS staff person and was again told I was not over charged. I again asked to speak to someone willing to go through my PODS statements and explain the errors I found. I spoke to someone who again said there were not in a position to help, but were willing to listen to my dispute and located someone that I could speak.

On June 13, 2024 a person from Accounts Receivable left a message on my old phone number which I did not receive informing me that I received two credit on my credit card, one in the amount of $211.88 (overcharge on April 27, 2023) and in the amount of $24.67, AFTER BEING TOLD REPEATEDLY ON JUNE 12, 2023 THAT NOTHING WAS OWED TO ME. I learned of this when again calling PODS seeking information and being told that someone left a message for me. I repeated that I received no message and when they checked they learned that the message was not left on my new phone number. I reiterated that the credited amounts did not equal the amounts I was overcharged and spoke with a different accounts receivable person on June 14, 2023 who agreed to submit a dispute on my behalf.

On June 26, 2023 twelve days had passed since her promise and I had not received any information. She informed me per the email below that nothing had been done. If I had not brought this to her attention she would not have resubmitted my dispute to another team. It is July 5, 2023 and I am still awaiting a response from PODS. As an aside I requested that my credit card file a dispute, which they did but only for the last 120 days. They determined that I have been overcharged by PODS in the amount of $466,70 for the months of February and March 2023. I do not recommend using PODS unless you want to spend your time chasing after them to get back money they erroneously charged your credit card.

On Mon, Jun 26, 2023 at 1:18PM wrote:

Thank you!

Original review: I had an excellent experience moving from the USA to Canada with PODS in 2006. I used them in 2022-2023 to move from the USA to Canada and it has been a nightmare. Every Invoices are full of errors. It is impossible to get through to them on the phone. When I am successful the rep says yes she sees the errors but I have to speak to someone in Accounting and she will send them a message to call me. They have never called me.

I asked for the contact information of the CEO of the company to send my complaint in writing. They refused to provide it, indicating I have to deal with Customer Service who have never contacted me as promised. They finally sent an email asking for my PIN. I sent a detailed email that took days to prepare identifying every error and received no response. I tried sending another email and the message was that it did not transmit because they get too many emails. I am owed a significant amount of money and do not know how to get them to talk to me. I do not recommend using PODS based on my experience. My POD was delivered on November 26, 2022 and redelivered on April 28, 2023. I have spent months attempting to communicate with PODS.

Weeks later, we continue to wait on a phone call or any form of communication from PODS that our items are ready. We have been living without clothes, furniture, and basic necessities this entire time. Our last interaction with customer service (4/19) took 80 minutes, only to be informed that a supervisor would call us back in 3-5 days.

We have multiple Apple Air Tags in our POD and have tracked the move. At one point, our POD stayed in the exact location (Spokane, WA) for eight days. When we called PODS, we were informed that the POD was at the border waiting. Last time I checked, Spokane was not a border city for Canada. This level of deceit further contributes to our continued issue that we still do not have possession of any of our items, and we are awaiting a supervisor to call us.

If you ask for a supervisor, they send you to a voicemail. Mr James R. M. on the customer advocacy team hasn’t responded to an email to me in over 2 weeks since trying to dispute these issues. If they can leave you on hold and refuse to let you talk to management for that long it’s a huge red flag. Stay away from this company. They will literally hold your stuff for ransom.

The best advise I can give to you that is reading this review, DON'T EVEN CONSIDER THIS COMPANY!!!! And yes, I am a legit person. Customer ID ** Order #**. There is literally no excuse to cause an 80 year old woman to have to stress over getting her stuff that she was overcharged on and did I mention, they charged our credit card twice and tried to cover it up. We had to find the error on our statement which tells you how long we have been dealing with these con people!

First and foremost, after paying $5k to book my POD I got an email AFTER THE POD WAS ALREADY IN TRANSIT ACROSS THE COUNTRY saying they will not be able to deliver my POD outside of my apartment due to "safety reasons" - even though all measurements/requirements were met AND I received a right of way permit from the city of Columbus (explicitly saying they could place a POD in said space). The email I received from PODS Columbus was simply rude and cited no actual "safety reasons" at all. The General Manager made an arbitrary call with no actual evidence, going against what POD lists as requirements on their website and city permits/law. Lie #1 from PODS.

After this initial issue, I filed an incident report with PODS corporate which took about 5 hours, talking to 10 different people. I was told they would reach back out to me in 24-72 hours, which you guessed it, NEVER Happened. Lie #2 from PODS. I tried to follow up with them every day but no one could give me an answer or even treat me with respect.

The cherry on top was, a few days later I received another call saying my POD was going to be delayed 4 days due to weather conditions in Geary, Oklahoma. I looked up the weather in Geary, Oklahoma from the past few days and current... there have been no weather issues AT ALL. Lie #3 from PODS. In the midst of all of this, I am paying for an apartment - which I can't move into because I don't have my things. I paid for a U-haul and movers after learning that they could not deliver my POD to my unit after confirming MULTIPLE TIMES that my container would be there BEFORE the day I was scheduled to self unload. PODS stole $5k from me (plus all additional expenses such as uhaul, movers, rent, etc). And they will probably do the same to you. STAY AWAY FROM PODS.

The agent was incredibly rude, condescending, and got angry at me when I mentioned that the prices I received elsewhere were much lower. She basically screamed at me that I didn’t understand the moving business, and that their transparency made them the best in the business. Transparency in their numerous itemized charges for one move? Yes. Decent customer service? Absolutely not. I would never trust them with my belongings, and this representative’s lack of respect and courtesy in a simple customer request alone was enough for me to never look at or recommend PODS again.

I also complained that the cages inside the Pods in my final three units were smaller then, since they fit inside a Pod container - and I was told, "No, the cage is the same size as the first two Pods which were delivered to you." But when the Pods I packed arrived at their facility, they claimed they had to use two additional Pods to hold all my stuff, and they are charging ME for THEIR error!!! So now I have to pay multiple thousands of dollars more for a mistake I had nothing to do with. Now mind you, IF the two Pods initially delivered could hold the same volume of merchandise as the cages could, as I was told, why then would it take two additional Pods to pack up the stuff from my first two Pods into new wire cage units?

Lie 1. - Same size as original Pods. Lie 2 - You lock the Pod and you alone have a key, so no one else can access your Pod until it is delivered at your location. WRONG! My first two Pods were indeed broken into so they could transfer my property!!! How will I even know if anything was not stolen while they transferred goods? They were not supposed to access my units at all, according to them. But because they failed to send me the first two units with cages inside, they have added TWO UNITS to my total, which they are now charging me for! Not only to store, but to move. So now the cost of this move has gone up 40% through no fault of my own and they are holding my stuff hostage saying that if I won't pay for the extra two units, then I will have to go to their facility and pick up my stuff! Can you imagine???

ALSO - one of the wire cage units they brought me could not even be locked as the little tiny hole you would put a lock through could only accommodate a LUGGAE LOCK, which is a joke! I had to rig up something with three different padlocks just to try and secure that one unit!!! (See pics) I was supposed to be paying about $13,000 for five Pods to be picked up, moved, and delivered in AL. Now I am looking at closer to $20,000!!! DO NOT TRUST THESE PEOPLE, FOLKS!!! You will regret it! Half the stuff they tell you is bologna.

You will NOT be the only person to have access to your Pod. They will break in if they desire to do so and tamper with your stuff and then charge you tons more for units you did not initially agree to. It was THEIR MISTAKE, but they are forcing me to pay for their mistake!!! I am sharing this on every Pod profile I can find as I am not sure which exact office I dealt with and this is a general issue related to the manner with which Pods conducts its business, and not just an issue with one local office or location.

Then I find out after they email me the confirmation, that they placed the order for my original container AND ORDERED A SECOND ONE TO BE DELIVERED 3 DAYS FROM NOW. Horrible. Absolutely horrible. I wasted so much of my time trying to fix this in hopes PODS would own up to the mistake and honor the original quote. Their "compensation" was to include an additional 5% off the 10% they gave me just for placing an order. Unacceptable and I do not advise anyone use PODS. I have cancelled my order and am using U-Haul to move which is significantly cheaper. Thanks for reading.

Original Review: Feb. 12, 2023

I received a verbal quote and accepted that while authorizing the container to be dropped off in two days. Once the container was dropped off, I was charged twice what I'd been quoted and began an Escalation with PODS' Dispute Team. I was never contacted by the person responsible for the dispute, ** - Instead they continued to charge me at a rate I had not accepted or confirmed. The continued charges forced me to use their services and it has now been one month since I began the dispute, with absolutely no contact from the dispute representative or refund of my money.

Further, I was NEVER notified the delivery was cancelled. Had I not placed the call 01/27/23 requesting the change to delivery placement I never would have known the order was cancelled. On that call, 01/27/23, I requested escalation to a manager, only to be told no one was available, so was offered an incident # and promised a call back within 24-48 hours which did not occur. I requested to be refunded for the delivery given failure to deliver/notify me (or reschedule) and was denied.

Following this incident I was assigned a "Customer Advocates Specialist" 01/31/23 via email. This Advocate asked me to document the situation, which I did same day. As of 02/11/23 I have yet to receive a response/update on the situation. I've now been billed for 33 months of storage, $2,335.12 for a delivery that did not occur, no response to the situation nor even confirmation if my Pod is lost or damaged (this is what I'm starting to suspect after reading other reviews). This is nothing less than complete failure to deliver contracted services, possible fraud and the worst customer service experience ever. As a result of lack of response, I've resorted to a BBB Complaint and will report to local authorities next. Don't ever use Pods.

We get to California and I order the 16 foot pod. The guy tells me it will 2 weeks for my pod to be delivered. It does not take 2 weeks to get from Alabama to California. Anyway, they called the other day and was like my account was past due. I asked for what? They say they are trying to charge me the storage fee on the 16 foot pod that is on its way over her.

Mind you they want me to pay for a whole 30 days of storage for something that will only be in the POD for 5 days. I told him that I ordered this POD 2 weeks ago. You guys are the reason why it is still in storage. I said he would escalate my claim and someone would call me back. Guess what no one has called me back. And they still haven't scheduled my delivery either. I will never use this company again. To me I feel like the whole thing is a scam. They 2 weeks to deliver it so they can charge another months of rent. Cause it only took me 3 days to drive over here I know it doesn't take them 2 weeks.

I have used them 3 other times and was planning to use them when I moved to Fla. Where is the courtesy and doing what's right anymore? The POD was never used. But if I went over a few days into the second month, they would waive that monthly charge!? Just another place that doesn't care about their customers. It's all about the old mighty dollar! I will never use them again, Their loss is the competitor's win! $439.61 for 5 days if you counted today the day I call for the pick up. All I got was a "computer response being read". No real customer service. Go elsewhere.

I asked for a refund and they said the customer service team would reach back out in 7-10 business days (after we would have to be out money for a hotel for the delayed pod arrival). They also said they would upload documentation of the conversation on my online account which they never did. This company is super shady and still comparably priced with other movers. If you can go with another company, I highly recommend it. It will save you many, many headaches and thousands of dollars.

Original Review: Jan. 18, 2023

I had 3 pods delivered for a move. After loading them they were stored at a facility and I called pods multiple times to confirm all the proper steps to getting them picked up as to only be charged for 1 month of storage. After $1500 of spend I was very irritated to find that I was charged another $560 for an entire second month of storage. I followed all their steps. They provided me with an incident and I was told over an entire month and multiple calls that they were going to resolve.

I had a case manager and everything and he stopped responding. Each time I called the service number they said they would leave him a message. I would still not get a response and then if I pushed for a manager they would always tell me (3 times) that he would get back within 24 hours and that was the best they could do. He finally returned my email and said he needed 3-5 business days for a resolution. We are on day 8 and still nothing. I called and am right back at the beginning. This is an erroneous charge and is now over 45 days past due for resolution. I am extremely dissatisfied with their service, their hard to navigate departments and their ability to resolve problems within. I would have been better off renting a Uhaul and keeping the truck for 30 days. This supposed low cost solution is a nightmare and I would recommend everyone stay away!

We called, again and were told they could not "find our street." There was no phone call from the driver. We were then asked by PODS customer service to send us a "Pin Drop" in an email to them. A simple Google search of our address would have given both their driver and customer service the exact location. We then sent the email, called PODS Customer Service and told "it takes about an hour for emails to come through" so they STILL could not confirm if there would be a delivery. We were also told we would get a credit, but that has also been MIA... Maybe it's with our POD.

Don't even bother trying to file a complaint or claim, they make you jump through hoops to file the report and then auto-respond with a generic script via email that doesn't address any of your unique complaints and states they're not responsible. Harry ** is particularly terrible, he completely ignored my concerns and would not address the use of their team's offensive language (even after sharing that my brother has down syndrome). RUN! DO NOT USE PODS!

The original delivery date I got was Oct 11th, the day before I received a call saying my pod was still sitting in California, due to a technical error, it never left California. So it would be another 2 weeks before it got to my new home. I was 7.5 months pregnant at the time. They told me to keep my receipts, due to all the costs incurred by their errors, and I would hear from someone. I told them I couldn’t sleep on the floor at almost 8 months pregnant, and I needed to prepare the baby’s room, and I’m a single mom, so was doing all of this alone. They created another file. I got an initial email from a James **, I have emailed and called him countless times with no response. Then they had the audacity of charging me a $169 rescheduled delivery fee for the delivery that THEY rescheduled due to their “technical error”.

I called and spoke to a representative. They promised that that would be refunded due to it being their system that caused the reschedule, it was not requested from my end. Again, that never happened. I received another invoice from one of their representatives saying I should have been refunded $359, she had it recorded on her end, my credit card company never received it. Honestly they are shady crooks that have open access to your credit cards and will just keep charging you. Please stay away. It caused me so much stress, that I so so regret ever using them. I wish I just hired a truck and some movers. Never again, and this is a fair warning to whoever reads this.

$1,079 total

$230 drop-off charge

$696 move charge

$153 pick-up charge (includes the additional lock purchase)

The representative said I would receive a follow-up email about pricing, confirmation, and our agreement. I trusted her; she is the PODS representative, after all. I thought I had a successful call, but from what I know now, it was not. When the drop-off (container) date was approaching, I noticed that I had not received anything from PODS, so I called to confirm the information. They confirmed. Following my first follow-up, I called several times to inquire about the agreement because I had not received anything from PODS. I began to worry as anyone would. Then after the four representatives and the fourth time confirming the information, she asked me to verify my email address, which turned out to be incorrect. I provided her with the correct spelling of it. However, this was AFTER the container was picked up.

So, at this point, I still needed to sign a written agreement and receive a confirmation on pricing. I saw a charge on my debit card on November 24, 2022, for $514.84. Following that charge, I received an email from svcPowerFlowDec stating that my debit card was declined for $2595.32 on several occasions from 12/09/22 - 12/15/22. I understand that I owe $564.16, NOT $2595.32. Why is PODS trying to charge $2595.32? I'm disappointed with how everything has been going with PODS. I reached out to PODS for an easy-moving solution; instead, it has been a nightmare. I want to pay the balance due ($564.16), but I can't until my dispute is resolved.

Next day I go to look and the credit was never issued. I had to again, wait on the phone to be told we will see it on the account in 72 hours... Well why wouldn't someone tell me that in the first place? Lastly, I was told that the repair guy would have an estimated time window on the website the night before he comes. There still is not an estimated time, I just chatted AGAIN and was told between 9:45pm to 1:45pm. I had to take a half day today to stay home for the POD guy and I have yet to hear from him. Just all around frustrated, and if the move wasn't cross country I would have just told them to refund me and pick the stupid thing up.

PODS called me one day before the delivery of the container to the final destination to tell me that I was going to be delayed for a whole week this really screwed us all during thanksgiving week we had to sleep on the floor and cancel our thanksgiving plans (our family was going to fly in). They also told us that a compensation representative was going to reach out to us and nothing happened, I have been calling every 3 days and I get the same response that someone will be reaching out... Please stay away from PODS, it could really mess up your plans!

Customer service agents have no information and every time we call them we are told it will take 2 - 4 weeks. We are undergoing tremendous mental and economic hardship due to this huge delay of service and there is no light in sight on when we will get our stuff. My order# is **. I sincerely request all higher authorities in PODS to look into this matter at the earliest and pay your top attention and help me get my stuff back.

Original Review: Dec. 2, 2022

I had a very stressful experience with PODS and currently disputing the additional charges of $520. This company failed to deliver my furniture scheduled on 10/31/22. I had to wait for a month to get my furniture on 11/30/22 delivered from North Carolina to California. This messed up my plan and causes a lot of inconveniences for me. We needed the furniture to use. I also had to hire people to help me unload the furniture. If only they delivered on the schedule date, I had family members to help me with unloading the furniture for free.

They also changed the same day delivery and pick up date on 11/30/22 of the container of no charge and changed it to be overnight to 12/1/22 without my permission and charged me another storage fee of $259. They did it purposely to either charge me a storage fee of $259 for overnight or additional fee of $699 for the same day delivery and pick up.

I only received this update on 11/29/22 via email one day prior to the scheduled date. This is very upsetting and causes me tremendous stress. However, I was able to get a city permit to have it parked overnight outside on the street since it's not possible to park on the driveway overnight since I lived in an HOA community. They were well aware of my situation and I got a city permit for the container to avoid the fee of $699. However, they still charged me that fee deducting $179 for me which totals to be $520.

I had disputed this charges and emailed Ms. Felicia ** on 12/1/22 yet she never responded back to me. I also message customer support services twice to remove that fee yet they never reply back. I have a pending charge on my credit card of $520. This is unacceptable. This is an unethical business practice and someone needs to put a stop to this big corporation taking advantage of customers. I will never use PODs again and please stay away from them. Horrible experience overall. Poor customer services and very unprofessional and unreliable. If I can give them a zero review. I would.

Original Review: These are the most unethical people to work with. And good luck trying to communicate with them. They hide behind an AI system that guarantees you will get no human, only a voicemail that will never be returned or a standardized email response. Here is my story: I had called PODS May 12th, and spoke with “Samantha” to schedule the re-delivery of the POD containing all my possessions for May 31st. This was a recorded conversation. For some reason she never scheduled the re-deliver. She did however discuss with me the six days of transit time needed and that is how we chose the day after Memorial Day. I had hired Movers to assist the unloading of the POD, and I had booked non-refundable flights to and from Florida.

At the Airport Friday, May 27th, where the PODS website still shows my re-delivery for June 6th I am able to reach a Supervisor at PODS by the name of “Chris”. After explaining my dilemma, he is determined to help me. He puts me on hold, then comes back on the line to tell me he is unable to change the date of the delivery from June 6th. When I tell him I am returning to New York June 6th, he says “I listened to the recording of the conversation you had with Samantha and I cannot explain why it was never scheduled”, at that point he says, the best he can do is offer me a refund. I told him I did not want a refund, I wanted my belongings.

I am on my way to Florida with no hope of getting my POD delivered before I return to New York. After many more attempts to get the date changed, I am assigned a “Customer Resolution Specialist”, her name is Lindsey **. She is not reachable but she does send out formatted template response email. I have given her all this information and every response I get is we are going to “investigate” your claim. On June 8th I again explain to her that everything she needs for her investigation is located on the recording of the conversation with “Samantha” on May 12th and with “Chris” on May 27th. On June 21st, Lindsey informs me she has still not completed the review and investigation. On August 19th I send her an email explaining that it has been 2 months. I get an automated reply she is out of the office and she will get back to me when she returns August 22nd. She never does get back to me.

After calling PODS to follow up, the representative tells me Lindsey did not get back to me because she did not know she was supposed to. The FBI solves murders faster than Lindsey listens to two recordings. I then tell the representative that this is unacceptable and I need to speak with Lindsey’s Manager. He tells me he can send her manager an email but I cannot speak with her. That afternoon September 26th, Lindsey sends me the exact same form letter she sent me in June, asking for the same information I have already provided her. It has become obvious that PODS has no intention of doing anything to resolve this. Since I have suffered this experience I hope you do not have to.

Update: Both Pods have been gone for a month now, since the end of Sept. I was charged another rental fee for Oct so I called and complained. That was taken care of but I was then charged again for Nov. I called Pods and they corrected the charge a week later. Talk about not adhering to a contract!!! An apology would be appreciated. I am surprised they didn't charge me to correct their errors.

This is how PODS responded after multiple attempts to resolve the matter. "Thank you for your patience in this matter. In regards to providing a resolution, we will need two formal estimates. We cannot just refund a portion of the cost paid for the service to resolve this matter". I had previously responded that "We do not know who to contact to address oil stains on our driveway let alone get two estimates." I did provide estimates of what it might cost to reseal the driveway or where a service call usually starts.

Why are they leaving this in the hands of a paying customer to fix this? At this point we have lost several hours of our time after paying $2,000 to transport one container 90 miles and store it for a few weeks. PODS failed to properly maintain its equipment, has underspent on its customer service dept. and we believe we should be compensated for the damage and our time lost. Overall, we are really disappointed with the PODS experience and they need to do better on multiple fronts. It would also be nice for them to do the right thing and get back to us so we can settle the matter.

That’s not all. We unloaded all of the molded items ON TIME and they refused to come pick up the empty PODS on July 21st. After hours of calling and my “locked and error-ridden” account, I finally got through to a rep that scheduled it for an AUGUST 11th pick-up! Now PODS is constantly harassing me to pay over $1600 for the “extra time” the PODS were on my property! This is a complete nightmare. I’ve called and emailed for 4 months. It has consumed my daily schedule. I reported this to the BBB, the response from PODS is that they will look into it. I went to Twitter, again looking into it. Saw this site and thought I’d try to report it here as well. Legal advice and action seems to be my only option.

I have had two incidents opened with this company and each time they confirm that it has been opened for my full complaint, but 100 days later I find out they opened both for a small fraction of what I asked. After 100 days of "investigation and review," they have come back to me with a false narrative of what happened and are claiming I decided willingly to not have them deliver the container to my house and I wanted to go to their storage facility for pick-up. Why would I pay them $2,900+ if I wanted to move the items to my doorstep myself?! Lies! This company is full of lying and incompetence.

We were confused about that but began to say that was an issue. Hours on the phone and #1,500 later we were able to get our PODS. We continually talked to Customer Service and basically, they said that is the way it is. We don't feel we should be charged for the extra shipping because we were misled but they said we had to file a claim and they would listen to the tapes and see what I said. Will see how truthful they are. I will say their drivers, and location supervisor were all nice but they had no ability to help.

I contacted Pods on telephone 09/20/2022. The rep had poor English, seemed confused, and after changing dates tells me the price increased, as the quotes change day to day!!!! So literally they could charge any amount and had my card info, I became anxiety ridden and panicked, I asked her how long would my items be in transit. She said 8 days!!!! It takes 8 hours to get from here to Alabama, no way possible would it take 8 days, I asked her for a supervisor 10 times, 10 times she still does not get me to supervisor, I cancelled my order and had to go to bank to change my account. She refused to delete my credit card from their records!!! Do not use.

2) I woke up early to load my mattress. No one came between 7:30 and 10:30 a.m. I had to be out of the house for most of the day, but my parents were there. They texted me at around 6:30 p.m. that no one had come to pick up the pod yet. I was still out. You can imagine how upset I was that this was happening again: I was tired from not sleeping enough due to the late arrival and supposedly early pick-up, and now it was evening time, and the pod was still at the house.

3) I started calling PODS and, after speaking with a few people who were unable to resolve the issue (they said that no one was picking up the phone at the warehouse), I noticed on my Pods account that someone had changed my pick-up date to three days later without my consent. Note: Where I lived, the driveway isn't large enough for the pod, so I had to get a permit from the city for the pod to be on the street. I lived on a busy, urban street, so I wanted the pod to be on the street for as little time as possible. Further, the city does not even allow moving vehicles to be parked in a spot for more than 5 days. This was also during the weekend, meaning that there was no one I could call at City Hall to extend the permit. In addition, the new pick-up date would mean that the pod would have had to have been there for 6 days. You can see that this was a big problem.

4) I spoke with many people the evening of Day 2. One person even told me that my new pick up date was as is, and they couldn't do anything. I explained over and over that this change was made without my consent and that the pod simply could not stay that long. To add insult to injury, I noticed that someone had changed the spelling of my first name. How does this even happen when I am the one to enter my own personal information while creating the Pods account? I decided then that I no longer trusted the Pods company. I decided to take all my belongings out of the pod, put them back in my house, cancel the entire request, and request a full refund, including the permit I had to get from the city.

5) Pods customer service was about to close that night (still Day 1); I was finally told that there was nothing they could do that night or the next day, since it was going to be Sunday and the warehouse would be closed. I was angry because the pod would be outside our home without a permit, after all the calls I'd made. But there was nothing I could personally do, and I told the customer service representative that if I got a fine, Pods would have to pay for it as well.

6) I called on Monday and insisted that someone pick up the pod that day, no excuses. Finally someone did pick it up later that day. 7) I followed up on my request for a refund, and someone said they had submitted a request. But it turned out that this person didn't actually submit a formal request because I never received a claim number. When I called to follow up a few days later, the new customer service representative I spoke with submitted the request and gave me a claim number.

Someone from customer service finally wrote. A refund for the PODS payment was issued (after I followed up several days later, again). I am still waiting for the city permit refund. I've written to the customer service agent several times more, with no response. This was a negative experience. I understand that we're still in a pandemic, and that Pods is likely training a lot of new workers. At the same time, my experience was a series of mishap after mishap: the service that I needed was not being provided and I lost all trust in your company.

They had no record of the multiple conversations we did have record of. Because we recorded the calls. We also have text verification as well. They had no record of that either. After much yelling and frustration, they said they would get the unit and contact us when it is back in storage. This was a week ago and I have yet to receive an ounce of communication from this trash organization. Seriously, don't trust these idiots with your stuff. We're planning on pursuing litigation if this doesn't resolve.

Our move is unique moving from a rural property needing 3 PODS, one for the house, one for the shop and one for the barn, not your normal move. In July of 2022 we closed on a property in Southern Oklahoma 72 miles north of our old home, or 1 hour and 15 minutes north for some people. I contacted PODS requesting delivery of the POD containing our household items only. I was informed that my new zip code 74723 is in a non-delivery area for PODS. How can this be. PODS is a nationwide moving & storage company? My new home is off of HWY 70 in Southern Oklahoma. very accessible from anywhere.

Our 3 PODS are being stored at a PODS facility in McKinney, TX which is 82 miles south of our new home and off of interstate 75 a major highway in the United States. I made 2 lengthy and in-depth phone calls with PODS Customer service trying to resolve my issue. Will get into customer service later in this document. I even contacted via LinkedIn the CEO of PODS Kathryn Marinello looking for any kind of assistance, no response in over a week!!!

So for the last 6 months I’ve been paying almost $700.00 per month for storage of my belongings (3 PODS) under the guise that they would be delivered to my new home as per the PODS business model. This is not the case so this Friday August 26, 2022 I’m having the POD with my household belongings delivered back to my old home in North Texas (the new owner said that would be OK) so I can rent a U-Haul Truck $250.00+ Saturday August 27, 2022 and cross deck my belongings from the POD into a U-Haul truck and take them to my new home. I’m 66 years old and a US Navy veteran and if it weren’t for the help of good friends and family I don’t know what my wife and I would do. PODS is a lying and deceptive company with their WEB page littered with false and miss-leading statements. Here are just a few from their WEB page.

1. No Delivery Address Necessary: PODs is perfect for moves when you haven’t quite figured out where you’re going to live yet. Whether you’re starting a new job ASAP and still need time to look for a place, or your new home is being renovated before you move in, are built in storage options make it easy to store your stuff with us until you’re ready for it.

2. Uncertain or Complex Moves: Sure about your closing date but unsure about your move-in date? No need to stress you’ve got your PODS personal moving and storage team here to help with built in storage and flexible scheduling. Whether you need more time looking for a new home or are finishing up home renovations after a long distance move, we’ll deliver your essentials to a temporary apartment in your new city and store the rest at a secure storage center nearby.

3. Cross-Country and Cross Boarder Moving Made Easy: Portable containers are ideal for long distance moves or moving across the country for a job, especially if you haven’t quite figured out your final house. That’s because storage is built into every move, so you can take your time finding a new place. We can even move you to Canada we’re cross boarder experts too.

4. When to store with PODS vs. Self-Storage Units: During your move store your things when you’ve sold your house but you’re still looking for the next. Or, if you’re in college or the military and move a lot, you can keep some stuff in storage until life becomes more settled. Just load your container and we’ll drive it to one of our secure facility for a long as you like. Store in your old city, your new city, or anywhere in between.

PODS Customer Service: As stated above I had two lengthy and in-depth call with PODS customer service stating my case and was never given an explanation why they will not deliver to my new zip code 74723, 82 miles north of their storage facility in McKinney, TX. Off Interstate 75. I spoke with 2 individuals one named Chris and one named Fred. After almost an hour call with Fred I demanded to be transferred to a supervisor. I was connected to a lady in Canada which I don’t recall her name. All this person could do was apologize, it was so bad at one point in the call I asked her to quit apologizing and do something. I asked to be connected with her manager, supervisor or director and was basically told this was as far as I was getting with PODS, PERIOD!! I have a major issue and it stops with a level one supervisor, UNACCEPTABLE!! How does this happen, more deception from PODS Moving & Storage?

A friend of mine recently retired of May 2022 in California and moved to Paris, TX. Based off of my recommendation I had him contact PODS for his move from Reedley, Ca. 93654 to Paris, TX. 75462 A POD was delivered to his California home and moved to Paris, TX without issue, but if you enter the zip code 93654 starting location and deliver location 75462, 75462 is a NON-DELIVERABLE zip code within the PODS WEB site??? How can this be when my belongings are 82 miles away and they can’t delivery but they can deliver to a NON-DELIVERABLE zip code 1700 miles away?

Based off of PODS business model with the understanding that my belonging would be delivered to my new home what did I need PODS for knowing what I know now? I would have been better off renting a mini-storage unit for $200.00 per month. Over the last 6 month I’ve spent $4700.00 storing my belonging for what. I’ll spend over $600.00 renting U-Haul trucks and asking friends for help to recover my belonging (3 PODS) from a company that is full of lies and deception. Every chance I have I’ll be basting PODS on every WEB site I can find telling the same story I’ve shared today. Disgusted!!!

My experience so far: I've had a pods account for 8 or 9 months now. For the last 3 months I have received emails letting me know my payment was overdue. When I called to find out why, I was told the credit card they have on file for me had expired. Now I use this card almost every day for all my purchases, whether online or in person. I assure you this card has not expired. So for 3 months now I have spent what adds up to several hours online talking or chatting to many people, each of who assured me they would resolve the problem. For the last 3 months I have the unpleasant experience of using your phone and chat system, trying to work around the following:

- Several of your agents could barely be heard, even with the volume of my phone turned all the way up. Had to ask over and over again if they could speak up or turn up their mike volume or something. At the same time, when put on hold (over and over) the music playing in the background was painfully loud and distorted.

- Transferred to several people each time, with a very long wait at the beginning and a very long wait each time I was transferred.

- Each time I was told I was being transferred to someone who could (supposedly) help me, I was instead just routed out to a call center to start over again.

- The last "agent" could barely enter the info on my credit card. I had to repeat over and over. It was painful.

NONE of your agents was able to do anything except waste my time (this is probably about 10 on the phone and 5 on your chat line, except for the last person, who solved the problem in about 45 seconds! She said it was just a simple little problem! Why wasn't I put through to this person the first time around, 3 months ago. Why can't you give me the phone number of someone so I can call direct instead of going around and around at your call center, always starting from scratch again each time? Why couldn't anyone else fix that little problem? Why am I so angry about the way I was treated?

Why can I not recommend your company to anyone, even though the "storage" part of the process seems to work? Why am I leaving several bad reviews with different websites as well as yours? I just wanted to pay my bill! If you really want to improve your customer service, have someone call me. It's just too damn frustrating and wasteful of my time to try and call anyone at your company.

We close on our house in a couple days and may not be able to keep our commitment to be out of the house because PODS can't keep their commitment. We have zero confidence in a single customer service agent that we've spoken to. Each has told us a different story and no one has kept their word. We will never use PODS again, we will make sure everyone knows about our experience and we will be hiring an attorney to recoup damages.

PODS denied that any damage had occurred during shipping. This is the second time we have used PODS. The first time the gate was also stuck closed, we figured this was on us for not securing and placing the load correctly. This time we isolated the loads at least a foot away from the lift gates and used a system of bungies and boards to keep the load from shifting. These PODS must go through a brutal trip because items are always shifted severely on every POD we have ever loaded. We will not be using them again, just not worth it.

Obviously, since I am moving out of the house I am packing, cleaning, trying to make rounds of goodbyes as I pack my kids' life up and move them. Time slipped by and I didn’t realize that they had yet to call me and set up that delivery or even get an address from me. I called them this past Thursday, Aug 11 on my cross-country drive to find out my pod is just sitting in Des Moines, WA. No one called. Not too big of a deal but slightly disconcerting.

What was a big deal, is the fact that I was told that they do not service the area that I’m moving to. I wasn’t even told that this was a possibility. Their suggestion was for me to finish my drive cross country, unload a U-Haul trailer that I have, then somehow take my three kids that have been trapped in a car for a week, up to Des Moines, which is an hour away, one way. To unpack my stuff with my kids and load it into a trailer, and drive back. Just extending my rental with U-Haul, spending more on gas, spending more hours in a car, when the whole purpose of me using your service was that it was a door-to-door delivery and I wouldn’t have to deal with this headache after driving cross-country.

They then suggested that I submit a request to see if they would be willing to drop off in my area and said the request would take up to 72 hours to decide. I explain my situation, that my husband is active duty, that I’m moving across country by myself with three kids and don’t have the time energy or resources to make multiple trips up to Des Moines to pick up my stuff.

Less than 24 hours later I had a response back saying that they were not going to deliver my stuff and that I needed to call and set up an alternative. I was able to find a family friend who would be willing to let them drop the pod off at his property. His house is literally 12 minutes from the location I need it dropped off at. I don’t understand how they are willing to drop it off at that location, but my ZIP Code which is 12 minutes away from his house is not an option. A point that I made when filing my initial request for reconsideration. It is literally seven more minutes up the highway and then five minutes off on a country road.

So now, not only do I not get my stuff to my house, the week I’m starting my trainings for my new job and unpacking, but now I’m being charged a delivery fee, because they’re delivering it somewhere close, just not where I need it. And now I have to pay out-of-pocket to have someone load my pod up on a trailer and drive it to 12 minutes to my house so I can unload it all and then load the pod back up onto a trailer and drive it back to the property so it can be picked up in a week. And now, at this point, I’ve also gone past a month, so now I get to pay an additional month fee of storage while I figure this mess out. When it has just been sitting in Washington state.

At this point, I’ve paid over $4000 for their service and dealt with more headaches and stress than if I had just rented a large U-Haul trailer, loaded it up myself, got a flatbed for my vehicle and just drove across the country with my stuff. It would have been significantly cheaper, even if I added in the cost of flying my kids directly to Washington State. I expected better out of this company and won’t be using it again.

On Wednesday, August 3rd, I checked my PODS account to see if my account reflected the POD being in transit. My account showed: "Next transport scheduled for: Not Scheduled." I started an online customer service chat to inquire about the discrepancy. The agent reassured me that despite what shows up on the online portal, the POD was successfully scheduled for transfer on August 3rd.

As I have an AirTag in the POD, I am able to track its location, and today, August 4th, I can see that it has not moved. I called customer service again and was told that the POD has NOT been scheduled for transfer. I explained that that is not possible, given my prior conversations with customer service regarding the transfer date of August 3rd. The agent reviewed the records and then admitted that although "a form" was submitted by a customer service agent to request the transfer on August 3rd, the transfer did not occur, and that the POD remains in Michigan.

This is unacceptable for a service people rely on to relocate their livelihoods. Had I not followed up, I think it is safe to assume that the transfer of the POD would have been even further delayed. I explained to the customer service agent that I am worried that even at this point, having followed up twice, the POD may still not be successfully scheduled for transfer. Her response was that "hopefully" it will all go according to plan. Clearly, even the PODS customer service agents lack confidence in the reliability of their service.

Aside from this major issue, there have been many other hiccups that have made working with PODS a tedious and anxiety-provoking process. 1) At the end of my initial phone call to PODS to place an order, I was accidentally transferred to another department in which I spoke to another agent who determined that several aspects of the order process were not completed according to protocol. It seems the agent I placed the order with was focused on sealing the deal, rather than ensuring that the customer was well-informed.

2) When placing a call to customer service to reschedule delivery of my POD to the apartment I was moving out of in Michigan, the agent said I would receive a confirmation email and that the updated delivery date would be reflected in my account. Neither happened. I called again a few days later and spoke to a different agent who had to again process the reschedule. At that point, I finally did receive a confirmation email and my online account was updated. 3) I ordered a storage lock to be delivered with my POD. It was not delivered, and I had to call to request a refund.

We ordered the PODS with a customer service representative over the phone explaining that we did not know exactly where in the city we would be moving yet. She was understanding, and asked for an approximate zip code. Our stuff would be stored in Montgomery, AL until we were ready to have it delivered to our new home. Normally, Dothan would be out of the delivery radius, but we were assured that PODS waived that distance for military members.

When we scheduled delivery, we were sent an email a few days later saying it was denied. We called customer service to find out that the Montgomery, AL supervisor made that decision, and there was nothing they could do. Our new address is two blocks into a different zip code than the zip we originally furnished PODS (this is not a large city, and many places in the original zip code are farther from Montgomery than our new address). The Montgomery office explained to the customer service representative that the new zip code gets serviced by the Columbus, GA PODS facility.

Customer service would not transfer us to speak with the person making that decision or provide us any contact information for them; they have the information, but they aren't allowed to give it out. When we asked to speak to a supervisor, we were told, "They are just going to tell you the same thing I did." We were given the option of just picking up our stuff in Montgomery (two hour drive away). When we said that was not acceptable, they said we could pay to have it moved to Columbus, GA and request a delivery to Dothan, AL from that office. We said we did not think it fair for us to pay for the move from Montgomery to Columbus, and the service representative put in a pricing dispute in their system. We offered to pay extra for the two blocks into a different zip code, but there was nothing they could do. The decision is completely in the hands of the local center that we cannot contact to plead our case!!!

It is cost saving to the company and us to simply deliver our goods from Montgomery. They will not do it, because of an arbitrary line that we were never told about until scheduling our delivery. We were very open with PODS about our situation, and they made promises to support us specifically because we were a military family. Had I known that the rules were going to change, I would have moved the stuff into storage to Dothan. Although the solution is simple, it seems that PODS preys on the military families who use their service and hold all of their belongings as a ransom.

I called and they told me the rep lied and that was okay with the company. He had notes about our call, but he never moved the delivery date. He even noted he told me he would move it but didn't move it. He lied so I would stop holding for a manager and get off the phone. PODS basically told me that he lied, and they would file an internal complaint but that is it and I would still need to wait the additional 20 days to get my stuff. There nothing else they can do I would just have to wait until they get around to delivering my stuff. Hopefully I'll get it sometime this month. Don't use pods it cost about $1000 more in shipping cost to move to TX and they have horrible customer service. Find another company and save yourself a lot of money and stress.

A simple $11,000 move ended up costing more, frustrating me to no end, and overall giving me an extremely bad experience. Having said that, most of the people I dealt with at PODS were good (drivers and customer service reps on the phone) with a couple of notable exceptions; however, I would NEVER use them again and I would recommend that nobody ever use them.

When I scheduled my delivery date, I was told that the container would arrive in Fresno around 7/5-7/7 and that it couldn’t be delivered until 7/20, which was scheduled at that time. The agent I spoke with told me that I would be able to access the container locally in Fresno before the 20th at the storage warehouse. I arrived in Fresno on 7/9, assuming that my container would have arrived before me and that I would be able to access my belongings at the warehouse. I spoke with several agents between 7/7-7/11, and no one was willing to help me figure out where the container was. Finally, around 7/11, an agent was finally able to contact someone and updated me that my container was still in New Jersey.

From then until 7/20, I waited patiently assuming that the scheduled delivery date would be honored. I spoke with an agent on 7/18 to verify that my POD would be delivered to my home on 7/20, and scheduled for it to be picked up on 7/27. Because I had confirmed this on the 18th, I didn’t check back on the 19th, although I was concerned when I did not receive an email or phone call confirming my delivery window. I called on the morning of the 20th to confirm the delivery, and the agent informed me that the delivery was moved to the 25th without me being informed. Please note that there are never any updates on the website for me to follow. The only available information is that I last had access to the container on 6/30 (see attached photo).

The agent on 7/20 told me that my container had arrived in Fresno, and scheduled for me to have access to my container on the 21st, 22nd, and 23rd so that I could collect my belongings as soon as possible. I drove to the Fresno storage facility on 7/21 around 9:30 am, and the office was closed. I spoke with David, the manager, who told me that I was not on his schedule and that he would be back in about 1 hour. I called him back around 11 am to confirm that my container was ready for me to access my POD. He checked his system and called me back, informing me that my container has not yet arrived in Fresno, but that it should arrive in the next few days.

I tried to contact multiple agents to determine the actual location of my container and made several requests for a superior or manager to call me back, but received no assistance, no remorse, no calls back, and no information. At this point, I still have no idea where my container is. The first reasonable agent in weeks - 7/23, Jason - was at least apologetic and remorseful but has yet still not been able to locate the container. He noted that several emails had been sent on my behalf of the logistics team, but none have returned with the location of the container.

Not one person has offered compensation for the amount of time, money, and lost days without my belongings. The customer service agents are overwhelmed, rude, and honestly don’t have access to vital information that the customer requires. There is zero visibility, and no accountability, which is frustrating for a company that “prides” itself on keeping “ their things safe and secure during a time of transition” (quoted from their website). My experience with PODS has been terrible, painful, and frustrating.

Was charged the higher amount anyway, then a week later another higher amount was charged. Called to ask what was going on and found out they refused to ship 1 of my pods. They claim wrong type of pod. They then a week later (without my knowledge or notification) decided to ship the other pod. Told them no that is a mistake and they said they would take care of it. After another 2 weeks still did not see a refund on erroneous charges. Called again and found out they finished shipping the CA pod to Idaho. The 2cd Idaho pod still is not shipped. Would have to "wait" for investigation. Order was in March 2022. It is now July 2022 and I still cannot access my stuff. Pods are not where I have paid for them to be. Multiple charges on my credit card for services I did not order. Still no one will help or call back from Pods. Seems like Pods is making a felonious money grab right before going out of business.

Delivery Schedule – They had provided maximum promised date Timing of July 14 (for re-delivery at destination) when I made my booking. On July 12, I received email that says, "Make some space for your container and driver will message you for exact time schedule for re-delivery on July 14." Based on their email, I booked moving helpers that would unload the container. Now on July 13 afternoon, I get an email that my delivery date has been changed to July 19. Now when I call customer service team, they are not able to provide any surety that it will be re-delivered on July 19.

So on the very last moment they shifted my delivery date by 5 days and screwed up all my plans causing a lot of inconvenience and hardship for me and my family. Also wasted money in cancelling helping team for unload and all other plans I had scheduled. PODS is not able to keep track of delivery schedule until the last moment and make your life completely uncertain.

Cost – When I booked PODS, I was getting lots of cheaper options to move my stuff but I went with PODS with higher quote assuming they would be on time and keep my stuff safe. All that never happened and instead I have been facing extreme inconvenience now since they are not ready to deliver my container. All the extra money I put for booking PODS is wasted now. This is the MOST PATHETIC company I have ever seen.

Customer Service – ZERO customer service. You can call them, chat with them but no one will help you for anything. The complete customer service team is so insensitive since they have no answers and no resolutions for your complaints. I have been calling PODS every day since July 13 wasting at least 1 hour daily on call with them explaining everything again from ground zero and no one would help for anything. They always mention that a Specialist is assigned to your case and they will call back and no one over calls me back.

Called them on July 13, they mentioned someone would call me in 24 hours – No one called me back. Called them on July 14, now they mention someone would call me in 48 hours – No one called me back. Called them again on July 15, now they say someone would call me within 1 week. This kind of Customer Service is completely ridiculous and very frustrating.

Tracking – So when I call customer service team, they do not have any whereabouts of where my container is exactly. Every time they would simply mention that it is in transit or they would mention that it is between source and destination. This feels like going back to stone age when you are not even able to track your own containers. The most funny part is when the guy who delivered the container initially at source very confidently said that “You know you can do real time tracking of your container and just call the customer service”. Their own guys are providing false-information about tracking which do not even exists. I am afraid that they have lost my container since they have no answer where my container is located currently.

Payments – They deducted final payment from my credit card on July 14 and then I had to call and chase them to revert my final payment since they were not delivering on July 14. Overall, they keep charging your card without your consent once they have your credit card information. You have to fight back a lot for incorrect payments that they keep on putting on your credit card.

Long story short – This is the MOST PATHETIC and CORRUPT company you will ever come across. People working there are INSENSITIVE and would never help you once they have taken your money. Do not trust them for your valuables and for moving. PODS is FRAUD and is a complete nightmare!!!

Most calls are for two-plus hours, and I am told that someone will work on the "issue", or I am transferred to collections, where they also say they will work on the issue. Now, I have even been locked out of my PODS online account! The person I am currently communicating with via email, Corinne **, (she won't return my actual telephone calls) has inadvertently admitted in writing that the PODS were sent in error, but also recently said basically "too bad, the contract says that once PODS are shipped I have to pay, period".

The problem is that the company illegally added the replacement PODS to my existing order without my required online consent and confirmation. This is when I began being locked out of my online account. As of 16 July 2022, I still do not have my belongings. PODS tries to project themselves as a very friendly company for active and retired military members. However, as a Vet myself I can honestly say that my experience with PODS has been one of the worst and most dishonest I have ever encountered!

I have contacted Chat Support which could not guarantee anything & said there was nothing scheduled. Today I called the call center. They were to call Storage at Rocky Point NC (that's where they say my POD is) to see what is going on. Was disconnected once. Called back. Placed on hold again then was told that they spoke to the manager at Rocky Point NC. I asked for the manager's name, which she did not want to give so off the top of her head she called him Sam & they will see how to get me my POD & call me. No surprise to me that no one called, rescheduled or delivered my POD. I placed my trust in PODS to keep the arrangement that was made. That was my mistake. I have had nothing but additional stress & aggravation & the run around.

I read several poor reviews re: their customer service and how they don't support those they leave stranded and decided to order a new mattress as a precaution. IT IS NOW JULY 14. Not a single person from PODS has reached out to me to discuss my situation other than to reschedule my delivery. I have called every day and continue to sleep on an unprotected mattress on the floor. This service is horrific (Note - a few customer service agents were empathetic and tried to help and don't deserve this review (Jillian **, Jenny, Emily come to mind).

Some very basic costs to me as a result of the missed delivery window: - I took a day off to receive my POD on July 5. - Have had to board my dog every day given that I cannot work from home (literally nowhere to sit or work). - Purchased towels, blankets, comforters (stuff I already had), and can't cook, sit or lay down, or enjoy my new apartment. - Visitors were scheduled to arrive this week from California and had to cancel plans. - Above all this, PODS charged me an extra monthly storage fee of $450 from July 12- August 12. - The frustration from HOURS spent on the phone trying to get answers.

I don't understand how a $650+ Million revenue company can have only one dedicated Fork Lift for arguably the largest distribution center in the North East. Baffling. I will leave hope that I do get my stuff and that I will have a resolution befitting of my experience but given how poorly they have handled this situation, I am not optimistic. If you've experienced similar please feel free to reach out or like. More people need to be alerted to the possibility that they too may have a similar fate should they choose PODS.

When I tried to at least find out the day before the pick-up if I would be AM or PM the customer service person was again rude borderline unprofessional and not helpful in any way. Very condescending and when I asked to speak to a supervisor I was put on hold for over 30 minutes until I finally hung up, which I guess was the goal. They will not get any business from me ever again.

We were then told the pod could be picked up 5 days later, then in the same phone call, it was changed to 7 days later. The pick up person came on the 7th day and said he couldn't get the pod out of the driveway and it should never have been put there. I explained that I had delayed the construction crew one week and that I could no longer delay beginning the project. Pods told me that the local facility "guaranteed" pick up before 9 AM tomorrow when the crew arrives (and needs to park in the driveway and have access to the property). I just got an email that says they are arriving between 3:15 and 6:15PM.

This experience has been the worst ever. The pod has been delayed arriving across the country 3 times now. I honestly have no idea if they are ever going to get it. Of course by the time the email arrived, they are closed. Every person we have spoken to tells us something different. I would advise caution when using this company. It has been very frustrating and their mistakes are costing us time and money.

Instead of fighting with them to no avail I opted to just purchase another empty weight ticket on the back side of my move and eat another $59. I paid for it, they added it to my order, came and picked up my empty POD from my home, and now it has been over a week and PODs still WILL NOT PROVIDE me with an empty weight ticket. Call after call after call with PODs and nothing. They (PODS) acknowledge I've paid for an empty weight ticket twice now but the call operators have ZERO power to fix any issues. Every telephone call or email results in a statement "you will hear back from us within 72 hours", but no one ever calls and nothing is ever resolved.

As of now, I cannot make my military move claim because PODs WILL NOT provide me with an empty weight ticket which is the only weight ticket they should be able to easily provide me with. All they have to do is weigh a POD, put my name on the ticket and send me the weight ticket. But yet it's like I'm asking them to solve world hunger. If you're a PODs employee reading this, look it up, my customer ID number is #**. If you're military wanting to do a PPM (or DITY) move stay away, you will end up losing money you cannot get returned out of seemingly sheer incompetence.