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PODS Reviews

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About PODS

PODS pioneered portable moving and storage in 1998, offering a simpler and more flexible way to move for more than 25 years. Today, with over seven million moves, PODS provides residential and commercial moving and storage services in the U.S., Canada and the UK. Whether you're moving internationally or across town, PODS likely has a solution for your relocation.

Pros
  • Flexible moving and storage rentals
  • Affordable options
  • No driving required
Cons
  • Unavailable in some states

PODS Reviews

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    How do I know I can trust these reviews about PODS Moving & Storage?
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    Page 19 Reviews 3245 - 3445
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    Customer ServicePriceMoversPunctuality & SpeedDamage

    Reviewed March 29, 2018

    We needed to empty out a basement so we used a PODS to keep the content and went through it. We had another storage company but PODS was about $10 cheaper. Plus we live on top of a hill and they seemed to not have any trouble getting the container up the hill without pulling down our cable wire and the other company had trouble doing that.

    I booked with them over the phone and the reps were extremely friendly, knowledgeable and efficient. I was able to do things online afterwards. They gave me logins and even though I’m not good to these things online I was able to at least look at it and know that it was available. We got the largest 16 footer container and it did not have any dent. The only problem I had was it was very difficult to slide the thing and opening stuff. It may have been working properly but it wasn’t a very good design. It was kind of cheap. The idea was great but for an older person it was hard for me to open it. But the drivers were friendly, quick, knowledgeable and interesting. Hopefully I don’t ever have to but I would use them again because it seemed to be a clean company. The pod was a good size, was clean and you could see the outside sunshine come in from the top. So go ahead. Call them and do it.

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    Customer Service

    Reviewed March 28, 2018

    I was moving to North Carolina from Tennessee and I was going to be cohabiting with my folks for three months prior to moving into our house in Raleigh. So I needed to move my stuff and store them. I booked both moving and storing with PODS over the phone and the rep I spoke with was fantastic. The container was fantastic and everything went well. It was the best way I had ever moved. I'd recommend PODS to other people, and I'd use them again.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed March 28, 2018

    It's easy and convenient to move stuff with PODS. You're not really pressed for time and you're not rushing around. You don't have to do any kind of dragging at all. I don't know if it would be considered cheap by all means but you still have the expenditures renting the truck and doing a lot of other things. And one thing they do have which is cool is that they have people that will load that thing up for you and unload it if you won't want to do it. It's a very good concept with PODS. I've moved a few times and doing it with PODS has been the best and the smoothest way.

    I needed their service for moving but it ended up keeping the container in storage until I decided what day I wanted it to move forward. I did the booking over the phone and the sales people really knew their stuff. And every time I called, I almost got a different kind of person. But they all seemed to be very knowledgeable and professional about everything that they do. So, that was surprising in a way. They have two sizes and I got the bigger one. It got most of all the big main things and it worked out. And if I happened to do the first one, I could get an idea of what I got left if I would need another one. So, that's cool too.

    They dropped the container off and then I filled it up. Then, I set up a time for them to come back and get it like a day or two later. And that's exactly the way it worked. I would contact the customer service if I changed my mind about a certain delivery date. And then, it was cool that I hadn’t done any driving. Everything worked exactly as they said. And the driver was giving a heads up that they were on their way and would be here at a certain time.

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    Customer ServicePriceQuote AccuracyPunctuality & SpeedDamage

    Reviewed March 28, 2018

    We relocated from New York to Florida and we were selling the house, and of people that I’ve known that relocated from New York to Florida, it turned out that they picked the moving company, they picked up their furniture and all their belongings, and another company wound up delivering it, and a lot of stuff was broken and it was mixed up with other people’s stuff. I wasn’t happy with any moving company. But with PODS, we put our own lock on it, and we took our own lock off. We booked over the phone and got the largest container, which was a little tight, but we had enough room. The service was on time and I’m very happy with the whole service that was provided. We had a little issue with opening up the door since it was pretty much packed. My wife had called the driver and he said, “Okay, I’ll swing by”, because he was still in the area, and he came and helped us open up the door, which was very nice and very helpful.

    The only thing that was a little upsetting was that when I called, even just for an estimate on it, they put me through the whole entire ordeal and they wanted me to give them dates. We didn’t know we were going to sell the house, and I felt a little pressured by that. I also found out that it was more expensive than in the time that we moved, because we wanted to move in January, so I had a July and August that I originally had, and I gave them dates. Also, they wanted a credit card number but I said I wasn't sure what I wanted to do. But other than that, the service was wonderful. Everything worked out. We mention to others that it was a really good service and we were glad that we chose PODS rather than a moving company—that you lock it, they take it and they’ll hold on to it.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & Speed

    Reviewed March 27, 2018

    The absolute worst experience. Do it online and it will not let you complete. You must call. Then anything you had put it somehow becomes more expensive. They do not show you the total because you'd freak out at the final cost. They are also extremely slow.

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    Customer ServiceMovers

    Reviewed March 27, 2018

    I had to empty out half of my garage in order to replace the garage door, and I needed storage. I see PODS everywhere and they seemed to be a good company, plus we’ve used them once in the past. I checked it all out online, booked over the phone and it went very smoothly. I needed the pod located in the north side of the driveway, and they were so kind to do that for me. We emptied out our garage at one time and put everything in. The container we got would fill about half of my driveway, and it was in pretty good condition. It was clean inside and out, except for the bottom of the door. It was slimy and moldy, so I got a cleaning material to clean that all up.

    The drivers were excellent. I told the first driver where I’d like to try to have the pod put in, and I was surprised how quick and easy it was to see how that looked. Also, the guy that picked it up didn’t have any problem getting it up from the area where we had it put. I also got a follow up call afterwards and that went very well. They wanted to know how everything went and if everything went the way I expected it, and I told them everything was excellent. I have encouraged a few people who were doing local moving to think about getting a pod because they could just get unloaded and then they could have it moved to wherever they’re moving to.

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    Customer Service

    Reviewed March 27, 2018

    When I was moving, booking PODS was easier for me compared to other companies. I did it over the phone and dealing with the driver was very good. I got the biggest container and I had it on my property for three weeks. It looked fine but they should have some rods for hanging clothes.

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    Sales & MarketingPunctuality & Speed

    Reviewed March 26, 2018

    I’ve seen PODS advertised and I knew other people had good experiences with them. So when I needed storing services for moving, I booked a pod. I did it online and I got the largest one that they offered. The size worked out well for my needs. The driver who came to pick it up was very good, polite, and on time. It was an excellent experience.

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    Customer ServicePunctuality & SpeedDamage

    Reviewed March 26, 2018

    Storing and moving was a lot easier with PODS. I booked for the service online and then I had to call them to change it, and it was really easy to change. And the rep I spoke with was really nice and helpful. The container was sturdy, safe and secure. Everything was on time and the people that dropped the container off were super nice. Overall, PODS is convenient and super easy to use, and I would refer them again.

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    Customer Service

    Reviewed March 26, 2018

    I booked PODS over the phone for moving and storage services and the rep was very professional. The container was spotless, in very good condition and it was fine for what I needed.

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    Customer Service

    Reviewed March 25, 2018

    PODS was the only company that I knew of that does the service that I needed. I started the booking online and then I worked with a gentleman on the phone. I had them deliver a 16 feet long container and it was in good shape. I was moving and so I loaded it and then I had them store it for a few weeks and then I had them deliver it to my new home. The driver who picked up the pod was very good, friendly, and professional. I would tell my friends that using PODS was convenient and to look into it.

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    Customer ServicePriceMovers

    Reviewed March 25, 2018

    After I did some research, I used PODS for their ease of use and the price. And when I called them, they were available right away, and customer service was good. I booked a container online and then I called. Most of my interactions with the representatives were on the phone and they were very helpful. I had a couple of changes and then I couldn’t put the pod on the street when they delivered it the first time, so they really helped educate and helped me navigate a little bit difficult situation. The container I got was the 9 x 12 size and it worked perfectly. The pod was loaded, used for long time storage off-site, then I had to call them back to get it moved to the permanent location. The drivers were great, very professional, and also very helpful. Even the follow-up interactions were very good. So, I had a good experience and was very pleased. I'd also tell others that they were very easy to work with, reliable, and made the experience easy.

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    Customer Service

    Reviewed March 25, 2018

    PODS was very popular. I booked over the phone and it was good. I went with a regular-sized container that was big enough for all of my things and it looked clean.

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    Customer ServiceMovers

    Reviewed March 24, 2018

    We've used PODS before and we were pleased with their service, so we got them again for moving and storage. I booked them over the phone and the representative I spoke with was great and very informative. All the questions I've got were answered. The drivers who picked up the container were also pleasant and informative. The size of the container was exactly what I expected as well. The reps from PODS also made follow-up calls to make sure that all of my needs were satisfied to my expectations. PODS has great service and it's a good deal. They're doing a great job and I'd highly recommend them.

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    Movers

    Reviewed March 24, 2018

    I always saw people using PODS and thought that their service would be very convenient. When I needed storing and moving services, I booked a 16-foot pod over the phone. That went very good and everything was great about the pod I got. Their reps were also very friendly and their drivers were very pleasant to deal with. Overall, my experience with them was excellent.

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    Price

    Reviewed March 24, 2018

    I started booking PODS online then I talked to a representative for some clarifications. It was cheaper compared to other companies and I got the largest container. It was eight by eight by sixteen and it was clean as a whistle. I had it delivered to my condo in Michigan, we filled it then we had it transported down to the Cincinnati area and it was in storage for five months. We built our house and then had it delivered there. Essentially, we wanted the big things moved with the pod and that worked just fine. PODS was the way for us to go and it’s what we did.

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    Customer ServicePrice

    Reviewed March 23, 2018

    I got the full gamut of storage and moving service from PODS. I like the ease and cost of it. It costs about the same as it was to rent a moving truck to move across the country and they also had the storage built into it. We did have a billing issue because of an issue on the website but the customer service was able to resolve it very quickly. We got the 12-foot container which was substantial and they did a great job telling me how much I needed for how much space I had. The pod was perfect when I received it. It was very clean. And, the driver was good. He put the pod right on the sidewalk right where it needed to be.

    I did receive a follow-up phone call from the supervisor on the drop-off with regards to the driver. I have a feeling it’s a driver that might either be new or under review and his supervisor wanted to follow up to make sure that he did well. Another thing, I was not made aware how much height clearance I was going to need to provide. It was a little tight getting ourselves underneath a couple of tree branches. Nonetheless, I had a wonderful experience. It fit my needs perfectly.

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    Customer ServicePriceMoversQuote Accuracy

    Reviewed March 23, 2018

    I have seen PODS. The type of storage I need was on my property and that’s what they do. I looked online and where the prices had been, and the way it was set up and how it works. And then I called them to set it all up and the representative was knowledgeable and helpful. I was supposed to get the smaller container but when the guy picked it up from wherever they store them to bring it out, he got the wrong container. And in order to not have me wait for them, they had to take that one back and bring another one. He called the store and asked if he could just leave that one for the same price and that’s what they did.

    It was a nice storage container. It was clean and neat inside, and I had more than enough room. I returned it. I slept it out and cleaned it out. But the next person, his was clean. He was courteous and really nice. He apologized for the mix up. ‘Cause when he said “Oh, this one is not that price. This is the bigger one.” I said “Well, that’s not the one I ordered. I ordered the…” and he said “Oh. Well, let me call them and find out what happened.” And then when he called in, he realized what they had told him. The pickup wasn’t the size he was supposed to pick up. But in order to keep me from having to wait for them to take that one back, and then have somebody to reschedule bringing another one back out, they agreed to just leave that one for the same price. I’ve already recommended PODS to one of my neighbors and they’ve used it too. She moved from here to Tampa and she had them bring her package.

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    Damage

    Reviewed March 23, 2018

    PODS brought me a container, I filled it, they moved it, and then picked it up. The pod was on the property the whole time and I did not store it. I booked the pod online and their webpage was easy to navigate as it was self-explanatory. I requested for the 16-foot container, and it was too big. I probably didn’t even fill half of it, but that was okay. I didn’t talk to anyone about what I needed, so I just had to guess. The condition of the container was fine. It wasn’t in an obvious need of a repair and it didn’t look specifically new, but it was great and it worked.

    Daniel, the driver that dropped off the container, was really good. He let me know what I needed to do to get him a safe access to the house, and then he gave me some basic tips on how to load that container and how to make sure that my items were secure in it. He also gave me a bit of advice on how to make sure that the pod stayed locked and what I needed to do before it was picked up and taken to the other location. The only problem that I had with that dealing was no one told me that they couldn't 180 the container. For example, the container was facing north on dropoff and needed to stay south when they went to the new location, but the driver couldn't change the direction of the door. I thought that was interesting, and they said that wasn’t something that they provided. So, it had to stay the way that they dropped it off. Had I known this, I would have had them drop it off differently.

    Daniel delivered the container to the initial address, and he was phenomenal. He was super helpful and he answered all my questions. Kevin was the person that I talked to when I had any questions about anything, and he did a lot to help out. There was one other problem that happened along the way and Kevin suggested that he would give a $100 credit on the account. My conversation with Kevin and the customer service was that they would provide me with a $100 refund check. We talked through emails and we had telephone conversations where he had me on a conference call with the company. They informed me that they would have given the refund check and it had just never happened. That’s been since the end of January.

    But other than that, I'm absolutely going to recommend PODS to a friend because of Daniel and Kevin. What both of them did has made my experience with PODS much better. But I feel that there are some commonsense information that’s not available on the website. For example, I needed to think about where I was going because it made unloading the container much more difficult that I couldn’t turn it around the other way.

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    MoversPunctuality & Speed

    Reviewed March 22, 2018

    I had seen PODS' containers sitting on the side of the streets in certain neighborhoods when I was traveling. When I moved from Bradford Hills to Pittsburgh, I got one of those delivered to my home. While it was really easy to book on the web, I had too many questions and being online wouldn't answer. So, I booked on the phone and got the biggest container they have which was the correct size as I lived in a twin. I booked about two weeks in advance because the guy told me that if I waited three or four days before I wanted it, I may not be able to get the bigger pod. It was also in good shape.

    Everything went according to plan and it was delivered when they said it would and it was picked up when they said it would. I normally would have had it put it in the front of the house but there was a restriction since water lines are going to be re-put in the front of the house. There's a roadway behind my house, more like an alley, and the guy on the phone at PODS looked on Google map and said they might be able to get the container in the back. And the driver was able to get it in. I might have been the first one in that neighborhood to ever have a pod put in their driveway in the back. Then, I used the web for the pick-up. I went on and put down the date on the web that I wanted them to pick it up. And they picked it up right on time, right on the date they said they would.

    The only other comment I would make about the whole thing is they need to have more tie down connections inside the container. When one puts their furniture or mattress in, there should be more connections where one can put bungee cords on them or another rope and secure stuff in it. They did have some, but it wasn't enough. Other than that, I have told several people I had a great experience and I would use them again. I wouldn't even hesitate and definitely it worked for me.

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    Customer ServicePrice

    Reviewed March 22, 2018

    I liked the size of the units available at PODS and their price. I booked ten of their 16-foot containers online for long term storage and the struggle with using that many pods was that their online listing didn't match the numbers that were on the side of the units. So I had to telephone in and confirm which ones I was getting delivered based on the actual identification number. Other than that, the phone service was great.

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    Price

    Reviewed March 22, 2018

    I booked the medium sized pod online and had it in storage from November to February. I ended up needing more space and it was a little expensive but it served its purpose. Overall, I'm satisfied with PODS.

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    Punctuality & Speed

    Reviewed March 22, 2018

    I saw boxes outside and some people use PODS so I wondered how they got the boxes. I just searched on Google, then I contacted the PODS company. Their representatives responded quickly. When I called the guy, they taught me how to use the website and everything the site did. I'm not familiar with the computer, but that was a really, really easy to use website.

    We just moved out and we put my things in the pod and kept it for a while. It was in a storage unit in the parking space. The container I requested had enough space for me. When I had trouble with the moving company, I appreciated what PODS did for me. Without their services, I was going to have a really big problem. But they delivered the boxes and then they moved the pod to my new place. It was a really quick service. The drivers who picked up the containers did well. I had some things in a freezer, but it was okay. The place that I moved in was not too far away and it was just five blocks away, but that time I did remodeling at the new place. That’s why I kept one container and it was really good. I really like PODS and their service was excellent. I don’t need any better service than what they did.

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    Movers

    Reviewed March 21, 2018

    PODS was handy for pick-up so I rented a sixteen-foot pod from them for six months. I knew exactly what I needed and it was a good deal for me. The reps and driver were good as well. I'd tell my friends that PODS' an easy way to store my stuff where I don't have to worry about it.

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    Customer ServiceContract & TermsMoversDamage

    Reviewed March 21, 2018

    I was in the military and I had friends there who used PODS when they moved. I called PODS initially and they were courteous. The rep was very professional and informative. I got a 7-footer container and that worked for my needs. But when I received the PODS contract, like the day of, I started to review it in detail and I noticed on there the insurance option. I didn’t know that was available because the rep did not ask me if I wanted insurance. I called back and asked if I could get it because I was never informed that was an option. I was told at the time that it was too late because the contract had already been opened. The pod had not been delivered yet but they couldn’t make changes. I was frustrated at first but luckily, nothing was damaged.

    Another thing is PODS should have a comments section or suggestion box if a customer does not have the opportunity because a representative check declined from maybe assuming they did not want it. If the customer called that prior to the delivery of the pod, they should be allowed to get it. There should be a way that someone could come in and inspect the pod possibly when they drop it off to ensure that there is no damage done to it or nothing is wrong before any context was put in that they should be able to get it.

    Other than those, I had a great experience. There was this storage facility and I went there to add something to the container. It was 10 minutes to closing and I didn’t even think the gentleman who worked there would allow me to get anything. But he was so helpful. He pulled the pod out for me and he assisted me with my things. He went above and beyond which was pretty awesome. He displayed exemplary customer service. Kudos to the entire store wherever my pod was originally located. People should go with PODS but they should ensure that they get insurance or make sure that they ask if they offer insurance.

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    Customer ServicePriceMoversQuote Accuracy

    Reviewed March 21, 2018

    I liked that I could have my household belongings in storage and I had a month included in the package I had with PODS. I also liked the ease of transportation. My situation was that I was going to get a rental vehicle or go with the pods. I made my booking over the phone with PODS and they were helpful and they answered all the questions. But there was a little issue with my account. I called three times and I didn't realize that I was creating a new account each time I called and asked for quotes. But the actual scheduling, information and discussion of prices and details were pretty smooth.

    From scheduling or from getting that quote, customer service was very helpful. And even after I found out that I had several accounts, the lady helped me figure it out and straightened everything out. When the driver came, he was good at giving instructions as far as the details, how to use the pod and asked us how we wanted the pod to be positioned. He called ahead of time before he came to deliver or pick up the pod.

    PODS had a guesstimate on how many bedrooms and what size I should get. The pod I got was a good size because I was able to fit everything there. I even had leftover which was nice instead of not having enough space. The guesstimate was correct as far as saying that three bedrooms fit in such a size and the pod was also a pretty decent model.

    The cost was reasonable but PODS could do better. If they keep up those prices the way they are, I'd be willing to use them in the future. I wouldn't though if things get expensive. It was a good service. But I didn’t know that I had to use some additional months of storage more than what they offered at the beginning of the package. I thought I was going to pay an additional $700 a month for additional storage but it was like $200 and something. I'd recommend PODS. It’s very convenient and they do a good job. I was very satisfied.

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    Quote Accuracy

    Reviewed March 20, 2018

    I used PODS before when I moved and had to have storage while I was building the house. When I was moving again, I decided to use them once more. I went online and booked their 16 foot container, which was pretty simple to do. However, I underestimated my stuff and ended up needing to get another 16 foot U-Haul. Other than that, the pod I got was clean, sturdy, and solid. Also, the driver who delivered it was very nice and he put it right where I wanted it.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed March 20, 2018

    It was basic, short-term storage and moving services that we needed from PODS. They were referred by a friend. I was actually looking at hiring Mayflower or one of those big moving companies and I was hesitant at first to try PODS, but I am so glad that I did. They were amazing. The service went really well as far as I could tell and it was so efficient. Everything happened on time and as we expected.

    The booking was done over the phone and the representatives were fantastic. My wife said all the people that she talked with were knowledgeable and the process went exactly as they described it. The drivers were amazing. They showed up when they said they were going to and they got our stuff in the house when they were supposed to take it. The container was absolutely spotless and it functioned perfectly. I'd tell people that they should check into PODS. If they are going to be packing their own stuff and moving, there’s no better way to do it.

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    Customer ServicePriceMoversDamage

    Reviewed March 20, 2018

    We looked online for moving companies and PODS' price was reasonable. We needed them to move from one state to another, and it went well. We booked over the phone the first time and they were friendly and knowledgeable. They helped us achieve what we wanted to do. We just needed one container and it worked out for us. We stored it for a week and it was a good size. We were able to move our belongings intact when they reached us with minimal damage. Overall, we were satisfied with moving and it worked out for us.

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    PriceMoversQuote AccuracyPunctuality & Speed

    Reviewed March 20, 2018

    We needed a temporary storage because we were doing a remodeling project. With PODS, we could pack the container up here in our driveway then they would take care of it and we didn’t have to haul things anywhere. So we went with them and booked their medium sized pod online. Their website and scheduling procedure were pretty straightforward. We just took it step by step and it was not difficult at all.

    When the pod arrived, there was more space on it than we needed but that was because I have poor powers of estimation. So the pod was too big and it cost us more money. Other than that, it came very clean and it had lots of places to tie things so that we could secure our items really well. The people who dropped it off and picked it up were very pleasant, polite, and wanted to make sure that everything was satisfactory in terms of our experience. Later, our pod went to a storage facility. Then they brought it back. They were prompt and came at the scheduled time. And when we got the container back, everything inside had not shifted and was in good condition.

    I'd recommend PODS. Using them was convenient and didn’t require a lot of time and effort on our part other than filling up the container. The cost was also comparable to moving something into a storage location. Plus, it was nice not to have to rent a truck or take loads of stuff over in the van. It was also nice to be able to load things from the house into the pod, bring them back again, and do the same.

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    Reviewed March 19, 2018

    It was awesome with PODS. The pods moved with us. The driver, whose name I think was Wayne, was top-notch and he delivered and brought our pods. The pod was at a great condition and very clean. I would highly recommend PODS.

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    Customer ServicePricePunctuality & Speed

    Reviewed March 19, 2018

    PODS is efficient and the prices are good. I went online to get information then I booked everything over the phone. The PODS representative had all the information and knew the responses to the questions I had, and we were able to get through it one time. I got a 16 footer container and it was in good condition. It was clean and the door opened and closed. I had my stuff put in the storage, and then the transport because we were moving. The driver was on time, dropped the container off, and came three days later when I needed it picked up. He called in, had all his paperwork, got everything done, and was on his way. Everything was timely, everything was as per plan, and everyone knew what they were doing. I would highly recommend PODS.

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    Customer ServiceMoversDamage

    Reviewed March 19, 2018

    The PODS lift system has got everything level on to the truck. I used PODS' service when I did a residential move from Seattle, Washington to Denver, Colorado and also for 2 months of storage. I initially booked online but then I required some phone support as I moved some dates around with my move. I got the biggest container size they had and it was perfect. When they dropped it off, they had mentioned that they had done some structural repairs to it to get it in order for my move. They also put some new door hardware on there, so it was very sturdy and I felt very safe with all the stuff in there.

    Both the driver who picked it up and dropped it off was very good. When they dropped it off, it was in a very tight spot next to my carport in the neighbor's house but the driver did an excellent job of placing it right where I wanted to. It was a very busy street that I lived on and he had blocked the traffic a little bit, so I helped him with that. He was very skilled in what he was doing. This experience is the first time I had done anything like it and it was above and beyond my expectations.

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    Customer ServiceMovers

    Reviewed March 18, 2018

    We rented from PODS a container for storage. It's in our church. We're having a project for the next six months and we didn't have enough space. When I booked over the phone, it was fantastic with the PODS agent, all the way around from beginning to the end. All the staff are very pleasant. They called to let us know when the pod was going to be delivered and it was delivered within the time frame that we were notified. They’re very professional, helpful and courteous. The container, which is a 12 foot one, is very clean. I've only seen it once. But my staff had not reported any issues. It's a great experience. PODS is reasonable and one can get the service immediately.

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    Customer ServiceContract & TermsPriceMoversQuote AccuracyPunctuality & Speed

    Reviewed March 18, 2018

    We used PODS to place their pod in our driveway while we did some renovation to my house. PODS was foremost in my mind and so I looked them up. And when I called them, the price was reasonable so I went with them. I booked over the phone and their rep was great. When I told him what I wanted, he got on Google to look at my land to see if he can see my house, and he was able to. He then advised me on what size I needed and if I could get it in my driveway. He was very friendly and very informative. And then, I made the reservation for a 16-foot and we put a lot of furniture in there.

    The whole experience with PODS was perfect. There were two things though that we did not like. I specifically said where I wanted them to place the pod. Their rep noted it while the rep had my house up on his screen but their crew did not place it there. I had to call them and tell them to come and pick it up and put it where I wanted it. And then, when they originally came to drop off the pod, they came a day early, which was fine. It was a good thing I had thought to ask because I had already read the contract before they delivered it so I already knew what the contract said. But bringing the pod a day early meant that they would be picking it up a day early. And if I didn't ask, expecting them to come on the day that we had contracted for them to bring it, I would have been charged more. Other than that, everything else went so well. It was just those two little glitches that were a bit of a problem.

    Nonetheless, their customer service team was great. Originally, the rep came and dropped it off at the corner of my driveway because there was so much that goes into them delivering those pods. But when I called to ask him to move it and put it where I wanted it, I sat and watched from the window and he was very meticulous. He did not skip any steps, he looked everywhere, he checked traffic, he checked my driveway if it was going to fit and he was spot on in that way. They were easy to work with and I would definitely recommend them to a friend. I'd tell them to definitely get PODS, but if they call to bring it earlier, just make sure to change the pickup date.

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    Movers

    Reviewed March 18, 2018

    We rented a storage unit with PODS. We had it dropped off to our driveway and we loaded and they picked it up and delivered to the new house. It was convenient for us. I have a couple of friends who used it before and they say it was one of the best ways to go. We could do it on our own time once we got it dropped off.

    Plus the container was clean. It was better than we expected. We didn’t have to clean it. We just pretty much loaded up in the evenings after work and everything was good. And it wasn’t leaking and we have places to hang in clothes and stuff like that. I’ll definitely recommend it. At the new house, the guy who picked it up, was nice. I wanted it set a specific way where I could have access to it easy to the garage and he was smooth with it. I thought it was really professional the way everything was handled.

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    Reviewed March 18, 2018

    PODS was a very convenient solution for my problem. I booked the pod online and I had a problem trying to change the size and it came back and then added it together for some reason. It didn’t wipe the original one out and I had to go all the way back out and do the whole thing over again. I ended up with the largest one and the driver put it right in a place where I wanted it to be. It was a great experience and PODS exactly met my needs.

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    Movers

    Reviewed March 17, 2018

    My wife called PODS and said, “Bring one of your units. Put it in our driveway ‘cause we need to use it for a couple of months.” We got the 16-foot container, and it was perfect for our needs. We used them mostly for storage. The driver who dropped it off was very friendly, patient, and he explained things very well -- I had a ton of questions as I was watching him. Then they came, picked it up, and everything went very well. I would recommend them, and, in fact, the people across the street got one delivered today too.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed March 17, 2018

    I had a friend that a few years back had used the pod and really liked it. When I needed one for moving, I remember that, went in, checked it out and scheduled it. I started booking online and then it went to over the phone because they were very gracious. They also called me like they said they would to confirm the time that they were going to do and just confirm what they were going to do, and they were very pleasant. I started out with the small container but I ended up with the 16. The size was correct, with a little extra space. It was in a very good condition, and what I really like about it was that it had a lot of hooks all over the place.

    They dropped off a pod and gave me three days to pack it, where I hired some helpers to help me pack it. I enjoyed talking to the fellows that dropped it off. They were very pleasant, and they were right on time. They said they were going to be here then, and they were there then. Once I had the helpers come and pack what I had packed, then I had another day. That was one of the reasons I liked it so well -- another day to put in some stuff that I had forgotten. They picked it up right on time, right on schedule, kept it for six days, and then they dropped it off up where I moved to Michigan from Tennessee, and, the same thing, it was right on time. They are very friendly and very efficient. I would never move again without calling PODS. I have already told several people how much I enjoyed it. Again, I would use it again in a second.

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    Customer ServicePrice

    Reviewed March 17, 2018

    I got a 16-foot container from PODS, and it wasn’t brand new but at the end, it’s right. It’s fiberglass on the side. It has been freshly cleaned and was in good shape. I went online at first and then called because I wanted to get details and just did the booking over the phone. The PODS representative I spoke with was polite, told me what I could do with it and how to lock it. It was straightforward.

    When the driver came to pick the container up in California, he had it on so it would have faced the house and didn’t ride up against the door of the garage which would have made it hard to load. So I chipped in 20 bucks to take it down to a parking lot, flipped it around and he brought it back. I have a U-shaped driveway here in Texas and the POD driver said, “I’ll put it exactly where you want it” and he did. He put it right in front of our double gates so we could just open the double gates and take everything into the house.

    I used PODS both for moving and storage but for the storage service, I did it on our own property. I liked the convenience and PODS' price wasn’t bad. I’d recommend it. They even warned me that if I kept the POD past a specific date, I'd have to pay for another month. If I had kept it an extra day, I would have been charged for another 300 bucks but they warned me about it.

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    Customer Service

    Reviewed March 17, 2018

    I used PODS for storage at one location. First of all, they picked up the pod from one location, took it to another one, and get a third one, and then they moved my stuff from South Carolina to Colorado, where it was in the pod storage for probably two months, at least, and then they delivered the pod to my present location. PODS was recommended by friends and it was the best solution for my problem. I booked over the phone and the representatives were always very pleasant and cooperative. The service was fabulous and they were always accommodating for anything I needed, like cancel one thing and book another.

    I requested the biggest size PODS have and it was perfect. It actually could have even been a little bigger, but we managed to get everything in there and moved up, and all is well. All the drivers had to do was drop the pod off and pick it up, so we didn’t have much of an interaction, but they were friendly. The customer service level is superior and they did a really good job for me. I would recommend PODS to anyone who needs to move, and wants to do it more or less themselves.

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    Reviewed March 17, 2018

    We booked with PODS online. We got a large pod, the 16, and then we also stored it for a while. I probably needed two but we ended up driving a Frontier Truck instead. When it came down to it, we were moving a three-bedroom house, and they said that we probably need more. The people I talked to were right, but we didn’t have room for two. The whole pick up operation impressed me. It was fascinating to watch and they were gentle with all our items, which included a piano.

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    Movers

    Reviewed March 17, 2018

    We were remodeling our office and I needed a container on site for storage. PODS came to mind then I did the booking online. The website was good and everything was positive. I chose the 16-foot container and it was clean and in good condition. The driver was fantastic. He knew about where the pod was located, the angle of how he needed to situate his truck in order to make it a smooth transition, and was in and out with no problems. Their team was very professional. We were able to move our stuff and everything went according to what was stated.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed March 16, 2018

    PODS was recommended to us by a family member and we booked them for temporary storage. The rep that we dealt with was very helpful. She gave us options in terms of what they offered and the rates and fees. We ended up getting the smallest square container and it was clean and in good condition. The drivers that did the pick up were very polite and on time. They called before they got here and it was very nice. PODS then sent an email saying everything was taken care of and the fees that would be charged.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & Speed

    Reviewed March 16, 2018

    My daughter was moving to Texas from California and we looked at the possibility of renting a truck, driving it and what that would involve. A regular moving company was out of the question but the price for PODS and the convenience of it was perfect for us. I initially did an online quote and then got phone calls and was able to do the booking over the phone. The price was a lot but at the same time, it was fair when we compared it to other options.

    The representative was fantastic and extremely knowledgeable in trying to figure out the sizes we needed. It was a very easy experience. We got the smallest container and it was clean and perfect. The drivers were excellent and professional. They came and we had them put the container in our driveway. Then, when we had it delivered to my daughter's, they were very accommodating as far as making sure that we met up with them on time and what worked for her. It was all an extremely positive experience and because of that, we have a couple other people that are going to be using them.

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    Customer ServiceDamage

    Reviewed March 16, 2018

    We were in the middle of the move and I figured PODS would be the best one to use. We rented the smallest unit for 30 days from them. We probably could have crammed some more in the container but we didn't. The container was fine and clean. There wasn't any damage too. We had a good experience with PODS. I booked with them over the phone and they were helpful and knowledgeable, and knew exactly what I was talking about and what we needed. They explained everything. The driver came to the house. We talked and he was fine. I did mostly everything online after that point. But we kept changing the date. Everything was fine.

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    Customer ServiceMoversPacking

    Reviewed March 16, 2018

    We had used PODS with our last move and we liked the flexibility of not having to load everything into a truck or have everything loaded in one day. So, we were able to take our time with packing and unpacking. This time, we had the largest pod, a 16-foot dropped off at our house for moving. We loaded it up and then had it moved to our new house. We initially booked over the phone and then we changed our date of pickup online. Once we got it set up, we were able to log in and make adjustments if needed.

    Their customer service team did the scheduling of what we needed and when we wanted it. They told us it was the slower time of year so we didn't really have any issues with getting a pod or changing pickup times or anything. So, everything went really smoothly. The container was exactly what we needed. The website has the pod you would need based on how many bedrooms or rooms you had furniture for, and it seemed to be accurate. We got everything unpacked and then they picked the pod up. I would recommend PODS. It has worked well for us.

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    PriceMovers

    Reviewed March 15, 2018

    We liked PODS' price so we used them to move from Illinois to Ohio and as storage too. Our stuff was picked up mid-October and was delivered in January. My wife booked them over the phone and we chose three 8 x 8 x 16 container. They were clean and easy to work with. One of them had a door issue but other than that, it was okay. However, every truck that showed up at our previous house and our Ohio house had hydraulic leaking on my driveway. PODS sent somebody out to reimburse us some cash money to clean up the hydraulic fluid on the home that we sold because the new owner complained about it. They gave us $25 to clean it up. And then our new house in Ohio had a brand new country concrete driveway and they sent somebody out to steam clean it off.

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    Punctuality & Speed

    Reviewed March 15, 2018

    I had a relative who had a good experience with PODS. And I’ve used them before. I used their storage and moving services again, and I did the booking over the phone. I just gave their representative the dates and got things lined up. I got a 16-foot container and it was in good shape. The drivers who picked it up were on time, kept it out, made sure it was all right and put it on the truck and then they were gone. PODS is a good service.

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    Customer ServicePriceMoversPacking

    Reviewed March 15, 2018

    I needed both storage and transport of goods, and I liked that PODS' containers were constructed out of metal instead of wood. Their prices were pretty good and they have very good reviews as well. I booked over the phone and my experience with the representative was very positive, polite and easy. They only have two sizes for the container so I got the 16-foot one and I wish it had been a foot longer. We packed every inch of it but nothing's quite big enough when you need a tiny bit more space but not enough for a second pod. That aside, it was very well-constructed and clean.

    Both of the guys who came to drop off and pick up our pods were super nice and really good as well. In our first location, the container had to be parked in a really odd place and the guy was really good at getting it at exactly the right place and making sure that we could get to it. He even got it all the way up to the curve so it was easy to get in and out off. He was very helpful too. And then, the guy who came to pick up the pod was the same way. They were both wonderful.

    PODS is an excellent way to ship things especially across the country and when you don't know where you're going to be. They are able to pick up and store your goods for as long as you want in the warehouse, which is super convenient and also part of why we decided to use them. They had excellent customer service too. Everyone that I dealt with through the company was super helpful and very nice as well.

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    Reviewed March 14, 2018

    My mom and I moved to Florida last year in May. We used PODS to get all our stuff over there and their service was phenomenal. So, when I decided to move back because it wasn't working out, I decided to go with PODS again. I called them and spoke to someone on the phone. Their rep was perfect and I got their smallest container. It was very clean and almost looked like it was brand new. The driver was also good. I was very satisfied with my experience and I would tell my friends that they should use PODS, too.

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    Punctuality & Speed

    Reviewed March 14, 2018

    I sold my house and I stored my belongings in a POD. My daughter recommended PODS, and she booked the container for me. She did it online and it was easy because she did it before. We got one of their second to the biggest container and it was clean and in good condition. The driver was great at how he handled the whole setting down. And he didn't have a hard time. He used the remote control to pick the container off the truck and put it in the yard and it was just like a matter of minutes. It was perfect. PODS' interaction was great, and I had a good experience.

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    PriceMoversQuote AccuracyDamage

    Reviewed March 14, 2018

    We had an excellent experience with PODS. We had suggestions from two or three different people that had good experiences with them, and they were a bit less in cost. I looked it up and then called and talked to someone in person. The reps were very friendly and they told me exactly what the cost was, and they were very good online as well. I have an account with them and so I always knew what was going to be charged. They would give me invoices to show all the charges. And then when it got here, it had to be stored for two months until the house was ready. They stored it in an environmentally-controlled warehouse in Depew, New York and that was nice because we had some nice furniture and other things that could be damaged by the extreme cold.

    We used PODS for our house in Sparks, and we hired a crew that loaded them up and delivered them. We used to have bad storms for a couple of months, so our house was closed and was ready to be moved into after our work was done. PODS doesn't have crews themselves and they only have recommendations, people that either load or unload them. In Sparks, we hired a company that we've used to move to that house, and we probably should have gone with the PODS group because we had some damage to our furniture. The moving crew left things loose that shouldn’t have been.

    The PODS guys came with the podzilla, a machine that they bring out on a flatbed truck. It's a giant thing that hydraulically lowers the wheels and the truck goes out from underneath it, and they can then maneuver it by hand remote control, bring it right up the driveway and lower the POD wherever you want it. Here in this house, we have a basketball hoop that hangs over the driveway and they were worried about that. So they were really really careful because you had to move one way over underneath that and they did a great job and did no damage. I was impressed and it was fun to watch. That was the last dealing we had and they were really responsive. We emptied the pods, they came and picked them up and they were gone.

    We had to leave a few things behind because we didn’t need a third POD, but we couldn’t quite get everything in and part of that was because of the crew we had hired. They did not do a good job in loading one of the PODS, but we had no problem whatsoever with the PODS themselves. I'd advise others to get a good crew to load it and a good crew to unload it. But with everything else that went on and all the good interactions we had with PODS, I'd tell others to let PODS recommend a crew. Also, their website is really good when you have an account with them. Everything is right there, like when you're going to rebuild, what it's for and how much. Plus you can dispute anything, and we had insurance on everything. It's still expensive to move all the way across the country, but we saved some money and had a good experience in the process.

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    Customer ServicePunctuality & Speed

    Reviewed March 13, 2018

    We had a hurricane and I didn’t know what I was going to do with the few things that we had. I needed storage. I saw a lot of PODS units around and that was great for what I needed. I booked with PODS online and I ended up speaking with a young rep. But we didn’t get to speak for long because he was also having a hurricane in Florida. I got a seven-feet container. The drop was fantastic. I was a little hurried and I even had a headache, and the driver certainly was great. He was so accommodating and he put the container just where I needed it to be put it because of the HOA regulation, and I was very pleased. We were out of our home six months and the day I called PODS and told them to pick the pods unit up, they were here on that day and everything was good. PODS provided a great service and they were everywhere at that time. It was crazy then, but I was very satisfied with PODS.

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    Reviewed March 13, 2018

    I used PODS before and stayed using them. It was easy to book online and the pod looks good and clean. Everything was good.

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    Reviewed March 13, 2018

    I easily booked a pod online and I got POD's largest container. It was clean and the driver who picked it up was very courteous. I would recommend them. PODS is a good outfit.

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    PriceMoversQuote Accuracy

    Reviewed March 13, 2018

    I have used PODs some years ago, at a time they were one of the newer companies that were offering the kind of services that they offered, and I had a good experience with them. So, when it was time to use them again, I returned. This time, I spoke with someone to confirm the booking, but I initially did it online. The interaction was good. I got the 16 feet container, which is the largest they offer. I needed more room, so there might be a consideration for a larger size, or for them to offer half the price for two pods. Nonetheless, the drivers were both nice. The one who dropped the container off called ahead of time. I have recommended this company.

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    Customer ServiceMoversPacking

    Reviewed March 12, 2018

    I had good and bad experiences with PODS. When they came to get the furniture my experience was excellent. But when they brought back the pod they brought me back an empty pod instead of my furniture. I feel like that driver that had made a mistake because once he read his piece of paper, he realized that he wasn't supposed to give me an empty container. He blamed it on where it was at on the piece of paper and he said he'd be back in an hour. And I said, "I don't think so because you're going to have to go to Earth City." And he says, "Well, I'll take care of it." And I could handle the mistake but it was five hours before somebody told me, for sure, that they were going to deliver my pod.

    I kept thinking that they would be telling me sooner. And I called and their representatives were excellent. They tried to get an answer for me and they couldn't get an answer for me. However, they said that the main guy that normally controls the place where the storage of the pods are kept, was not there for several days because of an automobile accident his wife and child was in so I'm assuming that might have something to do being as efficient as they seemed to have been. Whoever was taking his place might have been overwhelmed and I can understand that.

    I called twice because I had movers coming the next. I had to know for sure if I was going to get my proper pod that day. They had plenty of furniture pads on all my furniture but when they took the pad off of the one hexagon end table there was a busted corner and I managed to save the pieces. The movers were right there. They said this had to have happened while it was in storage. When they're moving stuff around, that they're rough. All I know was it was intact when it was wrapped up. So I put it a claim and then the PODS people said it wasn't their fault. I was disappointed in the fact that they weren't going to do anything for me on the furniture. But I would still recommend PODS and the movers were PODS recommended and they were excellent as far as I was concerned.

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    Customer ServicePrice

    Reviewed March 12, 2018

    PODS was the easiest to find information for. Their website was very informative and elaborate on what they do and offer and then being able to price it out. And everybody I have spoken with over the phone was very helpful and friendly. I had a POD delivered and then moved to a new house. I booked it online but I had some issues with scheduling dates, so I had to follow up with a phone call, but as soon as I have started speaking with somebody, they were able to take care of me immediately.

    I got a 16-foot container, which was the biggest that I was able to fit in my driveway. We're living in a townhouse, so it was as big as I could've gotten. The POD was fine. It just felt like a used container but there wasn't any loose debris in there that I needed to sweep. The driver who dropped the container off was helpful. He wasn't sure at first if he was going to be able to get it to fit. And if he'd be able to drop it off in a place that would be later picked up. But he was able to land it right where it needed to go. Once they dropped it off, we packed it up. And I wasn't home when they picked it up and I was not home where they dropped it off at our new home, but they called me and let me know when it was all happening and I didn't have to worry about it.

    One of the local managers gave me a call a week after and asked how the experience was and if I had any comments or complaints. But everything was great. I'll definitely recommend. And I'd tell my friends to get on PODS' website and find out what they needed. It's all laid out for you right there, as far as how the system works and how they'd pick the POD up and drop it off.

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    Movers

    Reviewed March 12, 2018

    I love PODS and they have such a wonderful office. The last pod I got was for my house as I was remodeling and painting my house. I had to get it out of the way and so I wrote their local office and Robert has always accommodated us. They get pods to me as quick as they can, but I understand sometimes it takes a couple of days. We are on a contract with PODS. We do fire and water restoration, and when there is a flood, "Send me a pod now". I have used them for years. The drivers have been great, accommodating and respectful, too.

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    Customer Service

    Reviewed March 11, 2018

    I needed moving and storage and I figured it would be easier and more convenient if I used pods. I scheduled the move online but I did it wrong and so I had to call and fix it. Their representatives were very helpful and made a couple of adjustments for me. Thereafter, their movers dropped off the container. I filled the container up and then PODS' drivers picked it up and they brought the container to where I needed it moved to. However, I wish they had a bigger pod. Because the one I got wasn't big enough, I had to rent. Still, I've recommended PODS and told my friends how convenient and cost-effective it was. I also showed them pictures. I think PODS is neat and that whoever created it is smart.

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    Customer ServicePriceQuote Accuracy

    Reviewed March 11, 2018

    We got PODS for moving and storage. I was selling my house and doing a trial run to a different state. I had a leave of absence from my job in Tennessee and came out to take care of my grandson for three months. I didn't want to have to go back to move if I had decided to stay in Texas, and I did decide to stay. So, it worked out well. The very first call that I made with PODS, they gave me one way move for one pod and I needed two pods. And so, I was under the understanding that it was gonna cost me about half of what it ended up doing. When I called back when it was time to do the ordering, I was a surprised and frustrated because doubling the moving cost was really not in my budget. But I did understand that it might have been just a misunderstanding or miscommunication to that person. But for some reason, when I was gathering information, that first quote was totally incorrect.

    The container I received was clean, however, there were a few wet spots on the floor. I was concerned about it seeping up into or leaking into my boxes. But I just put plastic down when I put my stuff in to alleviate that. And when I called them they said, “Well, that was because they are washed out and it hadn't quite dried." So, it worked out fine. My stuff was in the PODS for more time than I originally thought of. I thought it was going to be three to four months and it ended up being seven months. The drivers were very pleasant and let me watch and explain what they were doing. However, the price had gone up once I had it transported. It was a couple hundred dollars more than what they quoted me seven months before. I was dissatisfied with that but I had a good experience, overall.

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    Movers

    Reviewed March 11, 2018

    We were remodeling and we got PODS for storage. I wanted to ask some questions so I booked the pod over the phone. The rep that I spoke with was very pleasant. We got the large pod but it turned out that we just needed the little one. We thought we were gonna take more out than we did because the people who were doing the job was able to move the furniture without taking it outside. They just put it one side of the room and then moved it back. We thought we were going to have the whole house put out there, but they didn’t need it. The driver who brought the pod and the one who picked it up were both wonderful. I was quite pleased with our experience and they were most helpful all the way through it. I’d use PODS again if we have to.

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    Customer ServicePriceMoversQuote Accuracy

    Reviewed March 11, 2018

    I needed a pod and I've had a previous experience with PODS. I found another one that was way less than PODS but I got a little nervous at the end and I thought I’m just going to stick with the company that I had a good experience with the first time. Their rep did a great job and gave me great information. The PODS representative that I talked to was going to talk to the local person to try to match the price but that didn't happen so I never got feedback from PODS. But I don't blame it on the local person. He handled himself very well, was very professional, very nice and very courteous.

    The driver called me to let me know they were delivering and to let me know they were picking up. The drivers dropped the container exactly where I asked them to drop it and picked it up. They just did exactly with instructions. The local PODS person sent me an email thanking me for using him and so that was the follow-up. If someone asks me I would say to absolutely use them. They maybe a little more expensive but they do a good job.

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    Reviewed March 10, 2018

    PODS stored my household stuff for a couple of months while we moved. I booked two 16-foot pods online and a 12-foot pod over the phone. Booking online was really easy and straightforward. I didn't have to have all the information to book the pods. The rep that I talked to was really helpful and explained the delivery times and the charges really well. The pods were all in really good shape and I was really pleased. I had a really good experience with PODS and I'll probably used them if I will move again.

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    Customer Service

    Reviewed March 10, 2018

    We stored furniture from one house, put it in storage for six months and then brought it to the new house and unloaded it through PODS. I booked it over the phone and it was convenient. They answered any questions I had and got it set up easy. And the container was in good shape. They always called and let us know they were on their way. I talked to the representative from my store location and he just let me know how much he appreciate our business.

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    Customer ServiceMovers

    Reviewed March 10, 2018

    Friends and family gave me reviews on PODS and we had heard good things. I booked a pod over the phone and everything went very nice with representatives who assisted. We dealt with quite a few people as I had to reschedule because of weather, and everybody was able to help me along the way. I got the smallest container and its condition as well as cleanliness were excellent. I used it for moving and the drivers were so helpful. After loading it, they gave us tips on how to open it when we arrived to our destination. They also gave tips dealing with what type of lock to get and navigating, pick up and delivery. It was a surprisingly perfect experience from start to finish. I recommend completing the reservation on the phone and not to be scared to ask any questions. You'll get full clarity, there's no hidden charges, and everything's very upfront.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed March 9, 2018

    I was in the process of moving so I used one of PODS' container to store my stuff. I've heard good things about them. I had researched them online and I ended up calling and booking with them on the phone. That was back in August or September. I actually called a couple of different times and I got to extend a couple of different times. And every time I talk to any individual they were very professional and helpful. I had a great experience. I requested the largest thing they had available which was a 16 x 10 or 16 x 8. It was in a great condition. Had they offered a larger size, I'd probably would have gotten that. But it ended up working out.

    The gentleman who picked it up was nice. He introduced himself and told me how it was gonna work and it absolutely amazed me. He was probably there for a total of five minutes. He picked it up very fast. It was neat to watch. He was extremely friendly and very professional and did a great job. I would highly recommend them. They’ll meet all expectations. And I would certainly use them again.

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    Customer ServiceMovers

    Reviewed March 9, 2018

    We needed to move our personal belongings from Long Island to New York in one container. I was looking to use U-Haul but when I spoke to someone at PODS, they told me some stuff about U-Haul and I thought it would be great and convenient to use PODS instead. I booked over the phone and their rep was fantastic. PODS was totally fantastic from beginning to end, it was extremely useful. I told a lot of people that PODS is really a good way to move if it's not a lot of stuff. And, they have very pleasant employees, delivery, pickup and drop off. The whole experience with all the employees was great. They were very, very helpful in knowing how to place the items and where not to place it, how to load it and how to unload it. It was just a great experience. PODS is a great company. People who live in town have seen PODS commercials on television because I was talking about it.

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    Reviewed March 9, 2018

    I got the pod that fits three to four rooms and I just had it at the house and then we moved it to the new location. It was very easy booking the pod online. The driver was very nice and everything was great. It was a flawless move.

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    MoversPunctuality & SpeedPacking

    Reviewed March 9, 2018

    I was moving my mother to New Jersey, and I liked the idea that with PODS, we can handle our stuff and pack them the way we want to. The reps were helpful. I started booking online and then finished it over the phone. I requested a 7 x 8 container that was put at an assisted living by a driver that was wonderful. It came on time, was clean and in great shape. That's a big thing as my mother has very nice things and some trucks are dirty. We quite filled the container up but it was a good size, and everything was exactly where I left it. It was great. Customer service called me the day after we got it all, to ask if everything went okay and that they were going to come and pick the container up. PODS was terrific and I have already recommended them.

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    Reviewed March 8, 2018

    I have a lease for temporary storage of a container located in California. My monthly billing statement contains a line item for "Tax". The tax is computed at about 8%. I am not purchasing the container nor the site of its storage. During the past 3 years I have been charged, and have paid, over Five Hundred Dollars ($500.00) in tax. According to the CA Board of Equalization, the company is precluded from charging and collecting such a tax under my lease in accordance with CalBOE Regulation 1660, Article 15. PODS has refused to return my money; and has encouraged me to file a complaint with the CalBOE.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & Speed

    Reviewed March 8, 2018

    I shopped around to see all the options for storage or moving companies and I was driving back from Wickenburg when I saw a couple of POD trucks along the road. So, I called 'em up to see what they could do for me and they were in the ballpark price-wise. They are also able to deliver quickly. I gave them a shot with the first one and then went back for a second, and now, I'm on the third. I booked the first pod online while I did the other two over the phone. The representatives on the phone were courteous, friendly, helpful, and answered every question that I had. They were somewhat funny, which I enjoyed. All three containers are 16-footers.

    A gal named Dora was the driver who dropped the containers off and she picked up two out of three. She was absolutely wonderful and we even called her boss to say that she's doing a great job. I was delighted to see when container number three showed up and she was the driver. That container was transported from Bonney Lake, Washington to Wickenburg, Arizona. The two containers have already gotten there, were unpacked and I used one of their suggested servers or people on the other end to help unload. Today, the fellow who picked up the third container wasn't Dora but was as affable, friendly and helpful as she was. Although, she was a better driver. Then on the other end, there were different drivers each time, but they did a great job. All in all, I am totally satisfied with the price, the service, and everything with PODS. I have recommended several times already.

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    MoversPunctuality & SpeedDamage

    Reviewed March 8, 2018

    I used PODS about a month and a half ago. We had them provide an empty pod for a month while we were doing some interior work on our home. Then the pod remained in our driveway. I booked online and it was a straightforward process. When we opened and rolled the door up the container was clean and dry which were my two main concerns. I like the translucency of the side panels and the roof. And the weather was cold but I felt secure that the contents which was mostly furniture would be dry and safe.

    I got notification of delivery timetable. However, we had some snow and it doesn't take much snow in Nashville to affect everything. So that caused the rescheduling of the delivery which didn't present a problem. And the window for delivery was completely accurate. I was very pleased with the delivery and the driver placement of the pod in our driveway.

    The driver who picked up the container was very good. We have to have our house full at that time and he was very efficient in getting the pod out of the driveway. And he was on his way. If I have a similar project in the future I would use PODS again. Recently, I thought we would be able to store all of our furniture which is a downstairs project so we needed to get all the furniture out at the first floor of the house. And it would not all stood upstairs. So based on my wife's concerns, I said, “Let's get a pod in. Give ourselves peace of mind.” And that's exactly what happened. I would do it again without any reservation or concern.

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    Customer ServicePricePunctuality & Speed

    Reviewed March 8, 2018

    It was easy to go to the PODS website and get a quote. I went on it and then I called, and the price was right. I got a 16 feet container which worked for my situation. Both drivers called and were right on time. It was a convenient and hassle-free experience.

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    Quote Accuracy

    Reviewed March 7, 2018

    PODS very much ripoff. I've been paying auto payments for months. I paid for full month but only used PODS for 11 days so they have charged 178 for 11 days plus 83 dollars for delivery. Warning do not use PODS if you value money.

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    Movers

    Reviewed March 7, 2018

    PODS provided short-term storage for us. They had the product that we needed during construction in our house. We needed to get furniture out of the house and out of our garage and it was great that we didn't have to go to a storage facility. I went online and figured out what size would be the best that would fit in my driveway. We went with the 12' container and it worked for what we needed it for. They did a good job and it was very seamless. If people have that situation, then PODS is a great solution.

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    MoversPunctuality & SpeedPacking

    Reviewed March 7, 2018

    We were doing our house renovation and I got storing services from PODS online. I got them for the convenience of not having to pack and unpack. It was nice that my things could go in a POD and that we did not have to load and unload into a storage unit. I requested for their 16 foot container which was the largest they had. Their drivers were nice and helpful and showed up in the correct timeframe. Overall, storing my things through PODS was easy and convenient.

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    Reviewed March 7, 2018

    I looked up PODS online and I filled out the zip code, how long I wanted to keep the container and the size to get a quote. And then I called them and reserved a 16-foot container. The rep had the information I needed and she was very clear about when it would be delivered and how it would be delivered to make sure the driveway was clear. It was a good experience. The container was clean inside and it was in great shape. The driver was very nice as well. It fit our need perfectly and I wouldn't hesitate to recommend using PODS' service.

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    Movers

    Reviewed March 7, 2018

    PODS works well for us. For a moving and storage situation, they're a great way to go. There was a month in-between our move and moving in, so we had to store. I booked with PODS over the phone. The representatives were professional, courteous, knowledgeable, and it all went very smoothly. I requested for the 8x16. It was the largest. I think I got one of the older ones the driver was saying, and the door was very hard to latch. But it wasn’t like it couldn't be done, so I didn't ask for another one. Overall though, it was sound and clean. And all the drivers were fine.

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    Reviewed March 6, 2018

    I needed to move a five-bedroom house and I didn’t want to hire movers. With PODS, I could stage the move and I didn’t have to do it all at once with a big truck from U-Haul or something like that. I booked over the phone and then I modified my booking online. We had two pods delivered to our house in Pennsylvania at separate times. We loaded them up and put them into storage. And then. we brought them down to Tennessee, unloaded them and they picked them up. Their rep was very informative. We worked on all of the dates for pick up, delivery and he was very friendly and courteous. Every driver that I met was awesome. Every person that I met and dealt with even when I had a concern about my one billing cycle was really polite and super helpful. My experience was amazing. I would definitely recommend PODS to anybody.

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    Customer ServiceMovers

    Reviewed March 6, 2018

    A friend of ours moved a month before us and and another the month after us and they had used PODS. They were raving about them so we used them and sure enough, they were right. Our experience was absolutely nothing but positive and fantastic. I booked over the phone and the PODS representative I dealt with was excellent and answered all my questions. We were going to have the movers do our main furniture, but we wanted to put all the extra boxes and things with the pod. We got a 16 x 9 pod, which was absolutely perfect and just the right size. The containers are used frequently, but I was amazed quite frankly with how good a shape they’re in. So, we were very pleased with that.

    The drivers were also great both during delivery and pick up of the pod. It was fascinating to watch them do it, which was our favorite part. Once they picked the pod up from Miami, they stored it on Ocala till we needed it. We gave them a call a few days ahead and they delivered it in Gainesville when we asked them. The process was seamless and it didn’t go wrong anywhere. I have nothing but praise for PODS.

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    Customer ServicePacking

    Reviewed March 6, 2018

    I moved from Kansas City to Raleigh and my new house wasn’t picked out yet so I had to use PODS' storage near Raleigh at least for a couple of months. I like the size of their POD. They had a bigger POD option and I got the 16 foot one. I felt horrible because I called originally and there were some discrepancies with what my order was. I ordered one originally, called back and got a second one. And then, I ended up canceling that and I went back online to place an order. I could have packed the POD a little better and got a smaller one but what I got was the right size. The POD had a typical wear and tear for moves and storing a bunch of different people’s things but, it wasn’t bad.

    The first driver was very cordial and kind. He called me, gave me a heads up that he was coming and the drop off was great. And then, when my POD was delivered at my house here in Raleigh after the move, the driver had to deal with a lot of different things. There wasn’t available parking like it should have been. My neighbor was encroaching my parking spot so he had to park it on a side street. But we got it worked out and then he dropped it off and left. I’d definitely recommend PODS. It was less the pain in the ass than it would be for me to drive it myself.

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    Reviewed March 5, 2018

    I was very satisfied with PODS when I used their moving and storage services. I booked a small container with them because it was convenient and the reps I talked to were very professional and very good. I told their driver where to park the pod and he parked it right where I wanted it. Everything was fine and I'd tell my friends to use them.

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    Damage

    Reviewed March 5, 2018

    Everything went smoothly with PODS. The only problem we had was that they mislabeled our pod unit's number initially when they moved it into storage and it was marked as being in the wrong storage facility. So, that was a headache for several months. Every time I called to access my pod unit, they had to locate it and it was a real pain in the neck because I knew where it was. It was located where it was supposed to be, but their records showed that it was in another town. I kept asking for the record to be remedied and they kept saying that they would fix that mislabeling in their records. They eventually fixed it, but it was at least six months before it got fixed. The pod unit itself was kept in a facility that kept everything in good condition. So, when we finally got it delivered, our stuff was not damaged. There was a little bit of dirt and dust because it had been in there so long, but overall everything was in good shape.

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    Movers

    Reviewed March 5, 2018

    I order pods for the company that I work for and PODS has them delivered to the site. It's easier to get trucks in and out on some of the spaces where we need the pod delivered instead of having a truck back up and slide it all the way back off the bed of the truck. Pods have a better maneuverability in a parking lot. When I order, I call Travis and I send him an email with the location, delivery date and a placement map. He then does it all from there. Everything has been working out really great and I have no complaints with them. I'm not there for the pickup and the delivery but when the drivers call for directions, I talk to them. They've been nice. PODS is great and others should use them.

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    Movers

    Reviewed March 4, 2018

    I rented from PODS a couple of units for about six months when I did a remodel on our house. The units were big ones, the largest ones they had. They were 16 by eight. I got two of them. PODS is the only one I’m familiar with and the only one that came to my mind when I thought about bringing containers out to my house. It was great with the representatives and I'd go back in a heartbeat. We changed some things around based on where we had them spotted and the drivers were perfect. It was absolutely a perfect experience.

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    MoversPunctuality & Speed

    Reviewed March 4, 2018

    We moved from Tennessee to Florida and we used two pods for that. They were clean inside when we got them and the drivers who picked up and delivered them were very good. Also, when we had problems closing on the house and we had to schedule for pick up then we had to get it rescheduled, PODS' reps took care of it for us.

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    Damage

    Reviewed March 4, 2018

    I booked with PODS over the phone for moving and storage. I got two of the bigger containers and the size was enough but one leaked and it ruined a lot of my furniture. But I didn’t bother to make a claim because we had them here for like a year and a half and I just figured overtime that it leaked on the back half of it. But one of them was fine. When the carrier driver picked them up to take them from us, they just picked them up and left. The one guy that picked them up to move on the very first time, I felt he was kind of rush with it because it leaned towards one end. When he lifted that one container it shifted everything to the front and probably did damage through the roof.

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    Customer ServicePriceMoversPunctuality & Speed

    Reviewed March 4, 2018

    We had an 8x16 container for two months while we were doing renovations. We saw a couple of it in my neighborhood a few months before, and my wife suggested it. I tried booking online but I wasn’t sure so I ended picking up the phone instead. The rep I talked to was excellent. He was very courteous and very equipped. The container was dropped off and picked up while we were absent, but it was in good condition, and the size was adequate for our needs. The inside was clean and empty, and it was sturdy, too. I called before Christmas, before my return date since I wanted to book to return it before January 3rd, but they were only open on January 4th and they did not charge me the extra month. There was a shutdown period between Christmas and New Year. PODS is very punctual.

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    DamagePacking

    Reviewed March 3, 2018

    We moved from South Florida to Illinois, then back to Illinois. We were snowbirds in Florida, but we sold our house. So we had to empty it out and we thought we'd call PODS. The rep we talked to was very good and knowledgeable. She asked us what we were going to put in the pod and helped us decide what size to get. We didn’t have any furniture and we had a lot of boxes, so she told us what size to get the 16 foot pod because that would hold what we had. It was so nice for us to put all our stuff in the container the way we wanted it and locked it up. Then they picked it up and brought it here. Nobody else bothered our stuff then they delivered the pod here very nicely and nothing was broken. It was a great experience and we would do it again. We would also recommend them. In fact, we recommended PODS to two friends who are moving.

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    Customer ServiceMovers

    Reviewed March 3, 2018

    I needed someone who could do the move and do the storage for me while I was moving so I hired PODS. They held my stuff for almost two weeks for me and they did an excellent job. I booked over the phone and the rep was perfect. He told us everything that would happen and it happened the day that he said it would. They dropped the PODS where they needed to drop them and everything was perfect. I told my friends to use PODS if they need them because it’s worth it.

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    Customer ServiceMoversDamagePacking

    Reviewed March 3, 2018

    I had three containers from PODS. They went over the top for me every single time. Couples of drivers were not as good as others, but it's really great. They were always really friendly and they tried to position it where I wanted. The placement of them was really important to me. When a neighbor witnessed the driver leave the pod and I was in Mexico, the driver called me five times. And then, the manager also called me to accommodate me. They went over the top to get them and pick them up and not have them here because I didn't want them here. They tried to get it down the driveway at my house and kept it side by side for me and out of my way.

    The head driver was great too. The manager also gave me his cell number. It was a good thing they did that because calling the 800 number, the central reservation, was not going to be able to do much as far as particular things. I talked with them a few times and they always answered the phone, which was really nice instead of being on hold and waiting on it. My TV was broken when it got here, but I didn't know who I could blame because the movers packed it and the drivers drove all the way. But, when I couldn't get the door opened, they were able to open it for me. And they didn't have to do that.

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    Movers

    Reviewed March 3, 2018

    Everything was great with PODS. We were recommended by a family member then we booked with them over the phone. They were very responsive, helpful, explained everything clearly. We had two 16 footers and we were able to get everything we needed inside it. They were also nice and clean when we got them. And when they were delivered, they were swept out after they were set up. The drivers who picked up and delivered them were very friendly, helpful, and tried to place the pods right where we wanted them.

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    Customer ServiceMoversDamage

    Reviewed March 3, 2018

    I got one of the big containers to ship out my things from the natural disaster I was in. I heard good things about PODS and I've always seen them. So I booked a pod online which was very easy to do. I went on their website, picked what I wanted, then told them where and when I wanted it. PODS brought the container out and left it in my house. I had all my stuff that I had left over from the flood in there. Then I had to have the pod removed because it was in the way when I had my house torn down. I had to have it moved from where I had put it and PODS came out that week that I called them. They moved it for me and it was all good. I don't ever want to use a container again for something like that, but if I did, I’d be sure to call PODS and have them come do it.

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    Customer ServicePriceQuote Accuracy

    Reviewed March 2, 2018

    Worst company to work with by far. Completely rude and dishonest. Overpriced and not professional. They could care less about their customer. They broke the driveway on the house I was selling so that had to be fixed. Then they double charged me for something I didn't order. Then they lied to me about the cost of the delivery. On top of all that they charged me for half a month when I used it for 72 hours. Worst company ever. So completely disappointed in their attempt of customer service. If you're moving steer clear. Just get a U-Haul and a storage unit.

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    Customer ServiceMovers

    Reviewed March 2, 2018

    When we needed pods at different times, we used PODS' 16-foot containers for storage for a few months while we were showing our house and getting ready to move in to the next house. We chose them over other companies because of the size of their containers and then we used them for delivery as well. I booked them online and then I had to call to complete it. And when we rented the second container, I just called them and I had very good interactions with their rep.

    The first delivery guy was great, very friendly and knowledgeable. But the second delivery person didn't do well. He ran over some bushes and could not control the trailer. I believe he’s gone from PODS because he wasn’t around when they delivered to our new home. The four delivery guys for the new home were also great, except for one of them. As for the containers, they're clean. The first one was in much better shape, but the second one had been banged up a little bit. If a friend of mine would have a need for moving and storage service, I would highly recommend PODS.

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    Movers

    Reviewed March 2, 2018

    After I did some research PODS was my best bet. I had great interactions with their reps and the container was fit. The drivers were very pleasant and professional. It all went really smooth. I would surely recommend them.

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    Customer ServiceMoversQuote AccuracyPacking

    Reviewed March 2, 2018

    I like the concept that the pods sat on the ground. There are folks that offered me a trailer. I didn’t have to lift stuff. In my first call with PODS, the consultant that I talked to was really pleasant and thorough so I just said, “Let’s do this.” Plus, I have a referral. My son’s company moved in and he used PODS and said it was a good experience, too. I used two 16-foot pods to move from North Carolina to Maryland, but I needed a third one. That was one problem I had because when I talked to the consultant, she said, “You’ll need a 16 and an eight.” And when I started packing I said, “This ain't going to work” so I ordered a second, opted to a 16 and then, in the end, I just have too much stuff. I ended up using two U-Haul trailers too so I needed another container, but that’s my problem that I just did not know how to estimate it well.

    Nevertheless, the containers were clean and there was stuff to use to tie down stuff. The movers that I had were pretty crappy though, but that wasn't through PODS. I didn’t have any problem with the PODS except that they didn’t pack it right and I almost never get into one of them. But, other than that, the pod was fine. Their drivers put them exactly where I wanted them, and everybody was polite. They were here when they said they would be. I didn’t have any problem at all. If I were to move again, I’d use it again. If somebody asks me, I’d recommend it. It’s just so simple where they put the pod down and you load it and then they pick it up when you tell them to. You really can’t beat that.

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    Customer ServiceMovers

    Reviewed March 2, 2018

    PODS is convenient and easy to deal with. We didn't have a lot of stuff to move so it was easier for us to get a pod. We booked PODS over the phone. Their reps were very knowledgeable and were honest about the size part I needed once I told them what I had. They didn't try to upsell something that I didn't need. We got the medium size one and we even had room to play with. It was very clean and it just suited our purpose. Both drivers were great. They called before they came out and they did everything for me. I moved everything in the pod and they moved it for me. My experience was great. I would do it again.

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    Reviewed March 1, 2018

    I used PODS over a different storage or moving company for the convenience and the service went very well. I had very good interactions with the PODS representatives and the drivers were very professional. Also, the container itself was clean and secure. We'll definitely do it again with PODS and I'd recommend them.

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    Customer ServiceMovers

    Reviewed March 1, 2018

    I have used PODS before and we got a good experience with them, so I used them again for storage. I booked online and I never got a confirmation so I got confused and ended up making a phone call. The rep said, "Okay, we got your order. It is confirmed". I got the next size to the smallest, a 12-foot container, and it was exactly what we needed. It was very clean and well-maintained. The driver was very nice, and dealing with him was very easy. My husband also commented on how funny he was. He put it exactly where we wanted and did his thing, and then off he went. They come, put it in. You call, they come pick it up. It's super easy, so I recommend them to everybody.

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    Customer ServiceMovers

    Reviewed March 1, 2018

    I liked that PODS was handy. I booked their service online and I called during the process. Everybody that I talked to was very nice and very helpful. We got it, we used it, we sent it back, and that's it. However, I paid for January and we moved and they picked up the pod on the third or fourth. But I called them and they were able to reimburse it. I got a partial refund for January. I was glad that they came and we got it done. I would certainly recommend PODS to somebody else.

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    Customer ServiceMoversDamage

    Reviewed March 1, 2018

    I've used PODS through work where we have moved buildings and using them seems to be the easiest and most efficient way to move. So I used them when I need a moving a service and they were great. They dropped the pod off, came back and picked it up after I had it loaded, then delivered it to the new home like they said they would do. The representatives were great to work with and while I never had any contact with the drivers, they called to drop it off. It was nice to have a notification. The process was smooth and everything is fine with no damaged property. I would refer PODS and we already referred them to my brother-in-law and sister-in-law.

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    Customer Service

    Reviewed March 1, 2018

    We booked with PODS over the phone and the rep answered all of my questions exactly how I wanted them answered like a lot of guys didn’t really work to get me the best deal that he could. We were out of the house and the POD was in the driveway. We loaded up the POD and it was super easy. The next morning they came and picked it up. The POD was just a little smaller when we got the largest one so they need larger PODS. But my experience besides the size, was excellent. I didn’t have to worry about where my POD was, where my stuff was at any time.

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    Movers

    Reviewed Feb. 28, 2018

    I was moving from Illinois to Idaho and considering the convenience and the price, I used PODS for moving and storage. I got the 8 x 16 container and it was almost new. Plus the drivers were all very helpful. The process spanned 6 months and everything was wonderful. PODS is the best option if you’re doing things yourself.

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    Movers

    Reviewed Feb. 28, 2018

    I got PODS for moving because I couldn’t get any 10-wheeler to my house because of the trees and the road. The container was sturdy and the drivers were nice. They were all really great.

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    Customer ServicePriceMoversPunctuality & SpeedDamagePacking

    Reviewed Feb. 28, 2018

    The pricing of PODS made me go with them. I booked on the phone for a 7-foot container for moving, and every encounter I had with the rep was very good. They were very accommodating, professional, considerate, kind, and thorough. That was one thing I really liked because I had to move dates around a lot and they were always willing to help me. The drivers always called me when they were coming ahead of time and did what they said they were going to do. I was crazy on time and I could have used a little bigger container but then I was wondering how packed it would have been. Some of the stuff I could not bring anyway. I couldn’t bring stuff that was dangerous like the air compressor and gasoline. I had a lot of pictures that I left on the wall and some industrial sized shelves. Nevertheless, it was okay because I left those stuff with my son who was buying the house. So, it still worked for me.

    However, the container was flimsier than I thought on the top. There was only like a translucent plastic, but I guess they stack them so it does not matter. Then there was a stain on the wood probably from grease. But, everything else was fine, and everything arrived safely. They were very positive, and they met my needs. If you want to make your move easier, go with them. You do not have to drive a giant truck across the country -- I went through a snowstorm too, and I was so glad I did not have to worry about that.

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    Reviewed Feb. 28, 2018

    I have used PODS for moving from one state to another in the past, and then I used them this time for storage. Their representative I dealt with was friendly but professional. PODS did exactly what they advertised they were going to do. I called and set up the initial bringing of the pod. And I had it for an adequate amount of time so I was able to load it myself. Then I arranged for the pick up and it was on time. The items were in storage for at least six months.

    Then I went online again and had arranged to have the empty pod picked up from my house and the man was on time again. They always call before they were coming and the drivers with the moving crew were great. Moreover, the containers were good and clean. I swept them out with a broom before putting anything in there but I didn't have to. Also, they were secure as far as the doors being secure. I like PODS and I recommend them to people. We pay a little bit more but it's worth it for the convenience.

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    Movers

    Reviewed Feb. 27, 2018

    I like the convenience of using PODS. It was easy for them to pick the pod in storage and take it to my new place when I needed it. Their drivers were really professional. As a matter of fact, one of the drivers told me the fastest way to offload and he did everything. When I put my online request, I have the pods facing the wrong way. So he did the right thing and when we got to the house, he explained to me why he did it that way. They were great. They sat down and explained how they did things because I’ve never seen them done it before. They took their time to show us how easy it works. My experience was great. They told me where they were going to deliver them and they did. They came and picked them up with no problem. And when I told them I needed them delivered, they came and they told me when and it was there. My neighbors across the street, once they saw I had them, went and got some pods too.

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    Customer ServiceMovers

    Reviewed Feb. 27, 2018

    We needed to move out of state. A few of our friends used PODS, so we decided to use them instead of a moving company. I tried booking two times and I changed my mind on one of them and I only got one pod. Then I realized I needed two. I called back and they said, “Okay. No problem.” We got the two pods and it worked out great. The containers were perfect. They arrived like I wanted and everything was nice.

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    Reviewed Feb. 27, 2018

    I was moving and was trying to do an auction in my house, so I kept the things that I wanted and sold those that I didn’t. I had to keep them separate and I remembered that I've used PODS before. I liked their process then so I booked with them again online. It was easy and their website showed where I wanted to go. Then I made sure that I was there when the pod was being delivered to make sure that everybody was on the right page. We got the 16-feet container exactly where I wanted it. I filled it up and everything came through. The only thing I would recommend as far as doing it again is that they have to make sure that they have plenty of help because if they don't, I would make sure they would hire the help they offer because I found out that they need a lot of help at the start.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedDamage

    Reviewed Feb. 27, 2018

    We used PODS for storage and we loaded the items ourselves. We liked their cost so we booked them online and their website was user-friendly. However, I couldn’t talk to the local office because we were trying to coordinate dropping one, unloading it and then having it picked up that day and then dropping the other one in the morning and doing the same thing the following day and it just fell through. When I wanted to reschedule the delivery of the second one, the timeframe they gave me was the same morning as the other one and it just wasn’t feasible. They couldn’t coordinate and the lady I talked to at the very end was short with me, but that was the only negative experience I had with any of the people that I spoke with. The rest of them were all very accommodating and did whatever they could.

    Also, I had always talked to someone online or if I called in, it was a national number and it wasn’t someone out of site where my PODS were stored. I was told they aren't allowed to give out PODS' location and that they could send an email to that location themselves. They didn’t even have a phone number to call them, which I thought was interesting because we did at one point have to go access one of our PODS and there was a phone number right at the door. I should have taken a picture of it when we were there, but it was just that piece of it that is lacking.

    Another thing, I may have missed the information they provided on how long it takes to unload a POD because we could have unloaded two of them in three hours or less. I didn’t know that so I scheduled movers on two different dates and we spent at least double. We could have saved a good $400 but it's not PODS’ fault. It would be helpful though for people to know when they're looking at kind of anticipatory for the backend.

    We had two of their 16-foot containers. The cleanliness was fine but we noticed that the second one that was delivered to the new site has a huge rip or a run on the side of the POD. So we were concerned that it would have damaged or possibly damage some of the content which it didn’t. When the drivers initially dropped the pods off at the home that we were moving out of, there was a man named John and he was wonderful. He brought both of the empty pods out. I was new to the process and he gave me all the information I needed and he was very friendly and helpful. And then on the backend when they were delivered to the new house, the guy there was awesome too. He called and let us know and he was there when one of the pods was dropped off. That was an interesting process. They were very friendly overall.

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    Punctuality & SpeedPacking

    Reviewed Feb. 27, 2018

    It was an unusual situation and there was so much to move at once that I needed to get a whole bunch of stuff packed ahead of time. So, I decided to utilize PODS' product -- everybody knows about them. I'm still moving today but it worked great for me best. I got a brand new single car garage, a 10x12. I could have used two or three of them since I felt like our stuff were forced. The driver was outstanding on both occasions. PODS is convenient. Don’t waste your time. Avail it now.

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    PriceQuote AccuracyPacking

    Reviewed Feb. 26, 2018

    Moving with PODS was one of the best experience and they were worth the price. They also recommended movers from their website. I had called a couple of the different packing and unpacking companies, and they were fantastic too. That was the easiest part of the whole move which is usually the most stressful. Initially, I wanted to book with PODS online but because I needed help with the sizes and stuff, I had called and everything was done over the phone. Their rep was fantastic and very helpful. I got their biggest container. It would have been perfect if it was a couple of feet bigger, but it was fine. It was very clean.

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    Customer ServicePriceMovers

    Reviewed Feb. 26, 2018

    I called some companies to find pricing and PODS offered the best convenience and cost. We used them for storage during a remodel. I booked a 16-foot container and we had it stored at their facility. The size was perfect. They had a little sizing guide online that was really helpful. The container was a big rectangle and super clean, had a wooden floor, wood sides, and a plastic top, and it had a bunch of tie-down anchors to secure everything on the inside. Both drivers that came to dropped it off the first time and then dropped it off again when we were getting our stuff back were good at offloading and they were super friendly.

    I called to request a proration since we had only used the container for two days past our next billing cycle and they called back promptly the next business day and issued the credit and that was super easy. Overall, I was pleasantly surprised that they were the easiest experience for what we needed. If you're looking for a storage solution that doesn’t require having to go to a storage unit and unload and then reload, PODS is an easy way to go.

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    Customer ServicePriceMoversQuote Accuracy

    Reviewed Feb. 26, 2018

    PODS stored our pod for a year and they moved it for us. I like the fact that they drop the pod right at our front door. We booked over the phone and their reps were all helpful. The delivery of the pod right to the house really helped. They were very easy scheduling pick-ups, and drop-off at the new house and even coming back to pick up the pod again. It was really a very efficient process. The transportation costs were a little high though. I’m actually getting ready to move from another location right now. I considered having another pod delivered here at my home. I weighed out the cost and it was about four times more expensive by the time they put the transportation costs. So, I chose not to deal with PODS this time.

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    Customer ServiceMovers

    Reviewed Feb. 26, 2018

    I ordered my PODS because I thought I was going to send stuff to storage. I tried booking it online but I ended up needing to call somebody. I didn't put in the number that I was supposed to put in. The rep I spoke with was great and when I figured out what I was supposed to do, I did it online then. We requested for the 16-foot container and it took so long to get it filled up that we ended up keeping it until we moved it to our new house.

    The drivers were great. One guy came by in the morning and I hadn't gotten everything in yet. He had already showed up and he was a little earlier, I didn't get enough done. He said to not worry about and to reschedule it. They were all super nice and helpful and everything was really smooth. They even got it down and got it out of my steep, snowy driveway. Also, I've used them before for a long distance move because it was a two-day drive and everything was great. I love working with them and I would highly recommend PODS.

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    Reviewed Feb. 25, 2018

    We had water in our house, so we had to get everything out of it. We needed a storage unit to be delivered so that we could load our furniture and belongings that were still good from the flood. PODS brought a clean unit to us. It seemed like it was brand new and it didn’t leak. Everything was boxed and put in there orderly. When we got back into our house, we were able to clear our garage and we got the things out of the pod and put it into the garage so that we wouldn’t be paying the monthly fee any longer. And when we said that we were finished and needed it to be picked up, it was picked up within a couple of days. We recommended PODS to people and told them it was very convenient having the unit in my own driveway. I didn’t have to find a storage building somewhere to put my things in.

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    Customer ServicePriceMoversQuote AccuracyDamage

    Reviewed Feb. 25, 2018

    We were relocating to another state and we used PODS to store our belongings for the move. Our new house that was being built wasn’t ready for another six months, so we paid for six months storage for that as well. PODS was the first one that came up and we were just trying to get things going and I really didn’t even compare prices, but we were extremely satisfied with them. Everything was perfect. Nothing was destroyed, so I was extremely happy about that.

    We booked over the phone and their reps were excellent. Everyone always answered my questions when I needed them. However, the price was pretty high. At that time, that was what we needed, so we just got it done. Their drivers were excellent. They showed up when they said they would. They got lost coming to our home to deliver our pod because we were in a location that was not even on the map yet, but they called and we gave them directions. So far, everything was excellent. It was the best experience and I would highly recommend them.

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    Movers

    Reviewed Feb. 25, 2018

    I found PODS on the internet and their website was easy to use and I was able to book over there. I got a good container for storage on site and both the drivers did a good job. The delivery guy was a really good guy and the guy who took the container away was nice, too. If I would do it again then I'd use PODS again. And whoever needs on-site storage should use PODS.

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    Reviewed Feb. 25, 2018

    PODS was the only company that I knew that would deliver to your house and pick it up afterwards. I did everything online and it was quite easy scheduling the delivery and pickup. I got the largest container they had. Though it could've been bigger, it was more sturdy that I thought it was going to be. I got to interact with the driver that delivered it to my new location and he was a nice guy. He moved the container around and hooked it up. I was very interested and he let me take photographs. I've recommended them several times already. It's very easy and flexible to have a pod outside your house and move in at leisure, and then have it picked up and moved.

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    MoversDamage

    Reviewed Feb. 25, 2018

    I like the type of move we were doing with PODS. We didn’t want to be pressured to move within a certain period of time like one would with U-Haul. With PODS, we could let the container sit on our yard for a little bit and that worked out really good. I booked online and it went real smooth and was very self-explanatory. I got the big one, the 16-footer. We had part of our stuff in storage and part of it was last minute move. The driver who picked up the container was a pleasure to talk to. He's a good guy. Because of the way the pods are unloaded, it's cut the yard up a little bit which is no big deal but he straightened it up. He took a rake out and fixed it. So, I thought that was cool.

    The only problem I had was that the door was broken. It didn’t work right and I had to work on it a little bit. It's got a sliding latch on it where the door wouldn’t go down far enough with the latch to go in the hole. But I saw where the hole was and I had to get a stick and shove it down and then get the latch to go in it so I could put my lock in it. It wasn’t a big deal but the door is ruggedly shaped and it started coming off the hinges too.

    But everything went really smooth. And there were a couple of things that are different than U-Haul and one of the things that I liked a lot was the pod sits on the ground and I didn’t realize how easy that made moving. I moved couches by myself and I can put long couches. I put them on rollers and rolled them out to the pod and slid them on in there. With any other kind of moving device, you have to have two people to lift it up and take it in, but with this, a dolly is all I needed. I didn’t need any help. So, that’s a big thing. There were no ramps.

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    Customer Service

    Reviewed Feb. 24, 2018

    We’ve used PODS for a number of years now. I booked through the phone and their reps were great. I got the largest container that they have and it looked great. The driver was wonderful. We’ve had him come to deliver for a couple of years now and he’s been great. I’d highly recommend PODS.

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    Customer ServicePrice

    Reviewed Feb. 24, 2018

    We obtained a pod from PODS and had it delivered to our house, and then they moved it to our new house from Indianapolis to Florida. We liked PODS' price. We booked the pod over the phone and the PODS rep was very good. We got a 16-foot pod and it was perfect. I'd recommend PODS.

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    Customer ServiceSales & MarketingPrice

    Reviewed Feb. 24, 2018

    We got moving and storage services from PODS for the convenience of being able to load the units with our belongings at our leisure. I booked with them online, but there were some problems, so I had to call and talk to somebody on the phone. We ended up with two 15-foot containers, but on top of that we still had to rent a 20-foot truck since we didn't get everything into the containers. Since it would be easy to break into the sides of those containers, I wouldn't have left them outside in an area where somebody could get to them. I loaded the first pod unit by myself because I wanted to know where things were going in it. I saved all the heavy furniture for the second pod unit and I got a local mover to load it for me. The drivers who picked up and dropped off our containers were fine and they did a good job.

    The service of PODS wasn't cheap, but it was cheaper than having a moving company do the job. Yet it wasn't as cheap as doing everything ourselves with a truck, since we paid $2,500 to rent a 20-foot truck for a 500-mile move. Also, the door latches of the containers weren't quality products and I had problems with them not shutting far enough so I could get a lock in them. I had to move them up and down to get them exactly right so I could shut them. In addition, the two containers that we got, which were advertised as 8' x 16', were exactly 16' long, but they were not 8' wide. That advertised width was an exterior measurement, not an interior measurement. The interior width on both of the containers was different. One was about 7', while the other one was about 7'6".

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    Punctuality & Speed

    Reviewed Feb. 24, 2018

    PODS was the best priced moving company so I rented a storage container for our driveway for a month since we were having a renovation. I booked for a 7-foot container and the people who picked it up were great, efficient and friendly. They had phoned to let us know they were right when they said they would be and were on time. But there seemed to be lots of things they kept sending me like all the documentation. And I had a follow up with them because the pickup I had scheduled was for January 4th which was just after the holiday. I thought there might be an issue with it not being picked up in time and then I'd get charged another month, but it turned out that it wasn’t an issue for them. I'm very happy with PODS overall and I would use them again.

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    Customer ServiceMoversDamage

    Reviewed Feb. 23, 2018

    I used PODS for the first time and I was very surprised at how efficient, courteous, and professional they were. We got two 16 x 8 x 8 containers from PODS for a move from Illinois to Florida, and they worked perfectly for what we needed to do. The containers were clean, sturdy, watertight, and secured as long as the locks were on them. They were fantastic that one could almost live in them.

    Navigating PODS' website was a piece of cake. We originally started the booking online but ended up doing it on the phone. We spoke with an excellent representative. The drivers were a bunch of great folks. They were fantastic and very down to earth guys who really made sure that they were performing their job safely and looking out for everything around the perimeter to make sure that they were not damaging any property. I'd tell others to consider PODS first and then get prices for everything else for their needs later because dollar-for-dollar, the PODS experience is probably going to be their best value.

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    Customer ServiceMovers

    Reviewed Feb. 23, 2018

    We used PODS for moving and long-term storage, and they gave me all the information I need. They helped us with the size of my container, and we got a 12 foot container and then the 16 foot the second time. They were really knowledgeable about the product. They also walked us through the whole process and how it was going to be with billing and how long it will take. The drivers were really good and nice. They called us in advance to let us know that they were coming. One of them let me videotape the drop off so I could show it to my son. I had to call back PODS about the billing because we got a secondary pod and it was charged differently because it wasn't a long-term storage and I didn't know that. The customer service was really helpful and credited our account back. PODS was great overall.

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    Customer ServiceMovers

    Reviewed Feb. 23, 2018

    We were moving down to Florida, and we had to go to some place that had storage facilities. We booked PODS, and it was easy. We just went online, they called me up, the representative answered all of my questions, and everything was set up. We got the 7-foot container, and it was tilted right up. So, it was good. We had the pod delivered to our house in New Jersey. PODS took it down to St. Petersburg and they stored it for about three months before we found a place to live in. We called them up, and in a couple of days, they delivered it. The driver that delivered it was excellent. He worked with us, and asked us where we wanted it. There was a tight spot, and he was able to get it in.

    Their customer service is also good. Whenever I called up, it was answered really quick. We called them up one day, because we had to get something out of the pod, and they wanted 24 hours’ notice. So, we went up there the next day, and the pod was outside. We got our stuff, and everything was good. Everything that PODS did was really good. Our pod was coming down to Florida during the hurricane, and they kept it going into Florida because they didn’t have power, which was good, and we were able to track it after the hurricane. We were very happy with PODS, and I would recommend them.

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    Reviewed Feb. 23, 2018

    I had used PODS a few years ago personally when we moved from home to home and the experience was great. It was very convenient to use PODS at that point in time. So, I used them again when our school was getting new floors and we needed storage. We have an 8,000 square foot building and I needed PODS to put everything in because we had to empty our building. I started booking online and then they called me. Apparently, there’s a different rate being an educator. So I booked everything personally with an account person at that point. Their rep was very, very nice. When I emailed him, he called me within a minute. Also, I was convinced that I only needed one container and then he said I needed two. I called later and I couldn’t get the second one in the timeframe that I really needed it. They pushed it up and it worked out fine. He was really helpful. So far, everything has been great.

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    MoversPacking

    Reviewed Feb. 23, 2018

    I had a month’s storage and drop off delivery from PODS. I needed something to be stored and moved at the same time, and PODS was a definite plus versus U-Haul wherein you have to rent the trucks and you have to look somewhere to store. PODS was much easier, just pack everything I needed in there and forget about it for that month. I started booking online and I got confused a little on the website and then I called the local people in Louisville. The rep explained the process to me and then I booked everything there. The drivers were very friendly. However, I was disappointed to see that they don’t do service to Alaska because I’m in the military and that was a big thing. If I could’ve had it in Alaska, I would’ve chosen PODS to do a move from Kentucky to Alaska. Nonetheless, I talk about PODS all the time to people when they’re moving. With PODS, everything is convenient and well-timed.

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    Customer ServicePriceMovers

    Reviewed Feb. 22, 2018

    PODS was an absolutely positive experience. They are local, and the reviews and price are right. We rented a 16-foot pod for storage, and they dropped it off and moved it to the new location. There were three different drivers that we worked with and they were all great. The size of the pod was good for my situation. In booking, I first went online, but then I called. Any time I spoke with anybody, everybody was more than accommodating and very helpful. They have an extraordinary service. I was very happy with everything that they did for us. I have referred people to utilize their service.

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    Catherine increased rating by 4 stars.
    Customer ServiceMoversDamage
    After a positive interaction with PODS, Catherine increased their star rating.

    Reviewed Feb. 22, 2018

    We too are victims of PODS and their insurance that costs us all $50 a month! And I'm yet to hear of anyone getting compensation from mice feces damage and other losses! This has got to be stopped now! For those customers who have had no issues - you are lucky! Because those of us who have - PODS and Insurance company DO NOT CARE! They will lie on phone and promise they will help but when it comes to helping- they tell you they can't! As far as pest infestation - even Insurisc advertises on their website for relocation moves insurance that pest infestation IS COVERED! I pay USAA as a disabled Navy veteran for our home rental and only pay $6 a month! I should have gone with USAA! As if that would have been any option!! We customers who have experienced poor customer service and outright bold faced lies need to be heard NOW! They don't deserve a star, by the way!

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    Reviewed Feb. 22, 2018

    I hated moving in a U-Haul the first time so I went with PODS. I did the quote online, which was really easy, and then I had to do the actual order on the phone. I got the largest container that you could fit on a flatbed and it was spotless. Their reps were really good and helpful. Overall, PODS was really professional, easy to deal with and got my stuff there on time and picked it up on time. Going with PODS is a lot easier than packing in a U-Haul and I didn’t have to drive. I’ve recommended PODS to a few people already.

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    Damage

    Reviewed Feb. 22, 2018

    I've used other storage and moving companies before and I wasn't very happy with them. I figured I would try PODS and I used both their moving and storage services. They got a website that was easy to deal with. I booked a 12-foot pod and it was big enough for what we needed. It was clean and it wasn’t scratched up. And I didn’t have a problem using it and didn’t feel like the stuff that I put in there wasn’t going to be safe or dry. It was in good condition. The driver who picked up the pod was very professional, very friendly, and very business-like. He was helpful, too, and explained what was going on. We scheduled the drop-off and he delivered it in a snowstorm. He did a great job and everything went very well.

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    PriceDamage

    Reviewed Feb. 22, 2018

    I'm in the real estate business, and we had a great experience with PODS. We had the biggest storage, where we put our furniture, in our driveway while we were having a remodeling work done at home. The container was sturdy and safe. They also had told us it was waterproof and it was. We just put a lock on it and we felt it was good. We did the booking both online and over the phone. Their website was fine as long as you remember your password, which we did not. PODS stuck to their word, and they followed through. PODS is affordable, and it is a great resource for temporarily holding your belongings.

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    Reviewed Feb. 22, 2018

    I emptied my house out to refinish the floors and it was the first time in 30 years. So, it was a little shocking. I used PODS for storage. I had seen their containers before and they looked secure and well-maintained. Also, I liked that the container stayed at our location. I booked it easily and then I needed to alter the date that it was to come. However, when I rebooked online, the loop wasn’t completely closed at the end. It didn't seem quite as sure. There wasn’t a confirmation email about the change and I wondered if that went through. A week before my scheduled drop off, I called and they said that they had the date changed and there was no problem.

    Both guys who dropped off and picked the container were accomplished at doing what they needed to do to make it happen. They seemed to know exactly what they were doing, what they could and couldn’t do. I originally thought I would have the pods in a driveway. I have a slightly narrower driveway than the normal. The driver said that he would never make it and said to put the container on the curb. The mechanisms they had for moving the pod around were great. So, I was impressed with both the equipment and the gentlemen involved. But when I received the pods, there were shafts of metal about two inches long inside and I swept them out, collected, and threw them away. Nonetheless, the service was great and without a hitch. PODS has a good service and reasonable price. I would recommend them.

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    Customer Service

    Reviewed Feb. 21, 2018

    We do garage floor coating so I've got to empty the contents of the garage into a pod for one or two days and then put everything back in the garage. I call PODS for my customers and I originally tried them because of a salesman who walked into my office. After I found out that he had left, I tried someone else and got really disgusted. I came right back to PODS and we've been using them for seven years now. Customer service was really the reason and I would tell others not to call anybody else.

    I'd always get the biggest pod, the 16, and I try to book it online but I have a personal and a business account and even though I sync it in my business account and book it personally, I gotta call and tell them to enroll it over to my business. A month ago, Eduardo also called me and said he was my POD guy. That aside, the pod is always clean. The one before the last even seemed like it was a very new unit. When we empty all the contents out of the garage, the customers stand by over and a clean new pod makes a good impression.

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    Reviewed Feb. 21, 2018

    PODS was great. I had them for moving and storage. The booking process was easy and it was all available online. They were also available on the phone locally. My only problem was with packers who packed it as I couldn't get the door open. The customer service put me in touch with the local person and got things resolved with the door. They sent someone out quickly to take care of it and find out what the problem was. They worked it out. The drivers, on the other hand, always called in advance to let me know they were coming. They had an email reference the day before, as well as text messaging. They were always right on schedule, right on time and very helpful.

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    Customer ServicePunctuality & SpeedDamage

    Reviewed Feb. 21, 2018

    PODS had name recognition and I booked and cancelled several times. The final time, I did it over the phone and they made it very easy. They explained everything and walk me through the process. It was painless. They came to the house and we packed the box. We got the biggest one, a 16 footer, which was adequate. The container had a metal head and some wood on the bottom. The top was metal also and it had fasteners on the sides for ropes. It was clean and sturdy enough.

    The fellow who came initially and dropped it off was also very pleasant and competent. I was more like a kid watching how that hydraulic system worked. When they came and picked it up to store it, it was the same thing. But when they dropped it off at our new home at a later date, I had a problem with the hydraulic system that they used. It had tires on it and from just the turning of the tire, it left very noticeable rubber marks. And we had a brand new house, with brand new pavers. I pointed it out to the driver and he said he thinks it will all rub off.

    When I commented about that to PODS, they were very punctual and someone from the office got back to me. He left me a voicemail but I kept trying to get back to him 'cause I wanted to elaborate on it and they never followed up with my phone calls. So I was a little disappointed from that. I would have appreciated if they got back to me and said they would send somebody out here in the Spring and get that smudge mark off my driveway. Otherwise, I was very satisfied and I would definitely recommend them to people. They have a good product and they do a good job.

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    Movers

    Reviewed Feb. 21, 2018

    I needed storage and since I've used PODS before, I booked them again. I did it online and the process was very easy for me. The container that we got was fine, it was clean. The driver dropped the pod off when I was not home. I had it for a month and I was due to return it on January 1st which was a holiday and January 2nd they were closed. So, the earliest I could return it after the month was January 3rd, but I told them I didn’t want to be charged for the second month because it wasn’t my fault that I couldn’t return it. They said they had to charge my card but they will credit it back and they took care of that fine. They were great. I'll recommend them.

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    Customer ServiceMovers

    Reviewed Feb. 21, 2018

    I moved across the country, but then I needed to store my stuff for a while. I booked up the information online and then I called PODS. It was nice to not have to pay movers and then move it into a storage facility. Everyone that I dealt with at PODS was fantastic. I had one snafu when they charged me for nine months of insurance but I actually cancelled it before. So I called them up and they fixed it right away. There were several drivers and the one at the end put my pod in a space where the apartment building freaked out. But he came back that same day and was able to move it. So there were no complaints. I would absolutely recommend PODS. They'll show up when they say they're going to show up. They'll move it like they say they're going to. And you can expect good service from them.

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    Customer ServicePriceMoversQuote Accuracy

    Reviewed Feb. 20, 2018

    I went with PODS for moving and storage. Their customer service stood out, their cost was comparable with anybody else, and we were happy to know they have the climate controlled storage which we needed because we had our things in there for six months. When I called, they answered the phone. I didn't have to wait very long. I like that when I ordered something it was done correctly. It went very smooth. The guy who dropped the storage off was very nice and he dropped it off instead right where we wanted it. The guy that picked it up, on the other hand, was new and he was nice. He tore the crap out of the sign at the park. and he made me a little nervous. Everybody was very pleasant. If I have to move again, I'd definitely use them.

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    Movers

    Reviewed Feb. 20, 2018

    I needed PODS for moving and storage and I wanted the convenience of being able to move the pod units around where I needed them. The reps all seemed to be great. We needed four of the 16' containers in the end and they were sturdy, clean and nice. The driver that ended up picking up our container was amazing. We were moving the containers to one house and it was a logistics nightmare, but he was very helpful. It was a really nice way of doing the move and people should strongly consider using it.

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    Customer ServiceMovers

    Reviewed Feb. 20, 2018

    I got a container from PODS for storage because we got affected by Harvey. I did it on a Saturday and they said there was a container available with the size I was looking for and I booked it online which was really easy. The drivers were great. They even let us know that there were locks available because I had ordered a lock and they were out of locks that time. The driver said to make sure that I call customer service, which I did. I talked to customer service and let them know that they needed to take the lock off of my charge and they did. Everything went smoothly. When I requested them to pick up the container, they picked it up and I didn’t have any problems. I'd tell others to go for PODS too because I had an excellent experience.

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    Customer ServiceMovers

    Reviewed Feb. 20, 2018

    I went online to find PODS but then I preferred to call them so that if I had questions, they would be answered immediately. But I've been on their site numerous times whenever I needed things changed or updates. Their reps were great but when I booked my second pod, they changed the rate that I was being charged. They said the first one was not right. I was also told that the only ones they take out of the state are the 7 and the 16 foot containers. They kept telling me that a three-bedroom house would fit into one 16 foot. I got two of the big pods to be delivered to Alabama. But then, I had to go to U-Haul to get a 7 foot trailer on top of the two big pods I got from PODS. I didn’t have enough room since I had more real wood furniture than most people do. But the first pod was stored so we didn’t have to get it, take it to the storage unit, pick it up and put it in something else. It was all done.

    Also, the drivers were better than great and the people they've recommended to pack were fine too. I'd do PODS again and would tell my friends to go with them. However, my sister is in the process of moving here from Missouri but they wouldn't go to her house because it's on too steep of a hill. They couldn’t get a truck there.

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyPunctuality & Speed

    Reviewed Feb. 20, 2018

    The dates on my situation both moving out of my place and moving into the new place were fluid. I liked PODS' flexibility. It was a lot more convenient to be able to have them pick the pod up and store it until I was ready. I booked the pod over the phone, and I had a pleasant interaction with their rep all the way across. When I signed up, it was when they had a big hurricane down in Florida so the website was down for a little bit. It was coincidental, but I was able to call and talk to somebody and they were great and I got everything arranged. And the local manager was fantastic. So, I was tickled that the whole process was seamless.

    The pod I got was the correct size for my needs right down to the last square foot. It was in good shape and it wasn’t brand new but it was clean. Everything that was advertised was there. It was serviceable, and everything was intact. The drivers who picked up and delivered the pod were courteous. They were prompt and informative, easy to talk with, and did a great job. When I asked if they could pick the pod up, they told me when they would be there and they were there. And then they delivered it when they said they would. And then, one of them told me to call them when I was ready for them to pick it up for the final, which I did and they came. The pod's move was really easy and efficient. The street that I live on is a little narrow and the guy who delivered the pod to the house I was moving from knew how to operate the equipment because he got it close to the curve as he could. So, I was happy with it.

    And then, the local manager called and thanked me for the business. He was great. If somebody needs some flexibility in times of when they need to have their stuff picked up and re-delivered, PODS is the only solution and it's a great solution. People have asked me how much it costs and I've told them it's going to be more expensive than just renting a storage shed and taking one's stuff over there in the back of their pickup truck, but the convenience is priceless. And so, I thought it was worth every penny. PODS is a great business model. It was perfect for me.

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    Customer ServiceMovers

    Reviewed Feb. 19, 2018

    Back in December, we used PODS and I got two big containers, the 16-ft ones, for shipping. I wish they had a bigger one. But with PODS, it was convenient that I can pack it myself. At that particular time, I did the booking on the phone and the representative was fabulous. The drivers were awesome too. Everything was fine. If one is into packing it in themselves, PODS is the way to go.

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    Customer ServicePriceMoversQuote Accuracy

    Reviewed Feb. 19, 2018

    We were selling our house in Arizona and we were moving back to Michigan. We knew that there would be about a three-month timeframe between leaving Arizona and being able to move in to our new home in Michigan because it was under construction. And we knew we were going to need storage as part of our move. I got estimates from movers, and then I called to get the rates from PODS because we wanted to know how much things cost including padding materials for protecting furniture that we would take. They gave us a breakdown, told us what all our options were, and walked me through as far as the website and finding everything that we would need. They recommended that if we needed a dolly for moving the heavier stuff, we could just rent one from Lowe’s or Home Depot, which was what we did.

    PODS gave us all the information we asked for. Also, we would just go online for information that we wanted to see about invoices and our orders. Ordering materials was very easy. We ordered the blankets that PODS use to protect things that are fragile and the process was very, very smooth. We got the larget pod unit and it was dropped off at our house one afternoon. We got it all loaded, and the next morning, they were there to pick it up and hauled it away. And they had it in storage room in Grand Rapids, Michigan for the three months.

    When the house was finished and we were ready to move in, we called them. They brought it out, dropped it off, and they helped us get it unloaded in about three hours. And then they came to pick up the pod next morning. And we started the process of unpacking it all. It was the right solution for us. It was a good arrangement and the cost was reasonable. The PODS people at both ends of the deal were very polite and very wanted to be helpful. I would highly recommend them.

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    Customer ServiceSales & MarketingMovers

    Reviewed Feb. 19, 2018

    We needed containers for our moving and storage needs, and PODS was already a familiar name, so we decided to book with them. I tried booking it online, but it kept erroring and wouldn’t book. So, I had to speak to someone on the phone. We got the 8x8x16 container, and we had it packed to the brim. The driver called ahead, and was considerate about where we wanted to put the pod. We’ve had good experiences with their drivers. We’ve also had one delivered to the house down south, and they were great as well.

    I’ve booked with them several times, and they were good, except for the second to the last one. I was trying to get them to move both our pods up here, but the representative only did one of them, although I specifically said two. I even have it both on the orders. But when I checked back online, I noticed that only one of them was done. So, I had to call back and spend about 45 minutes having that person fix it. PODS is as advertised. They just need to fix their website.

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    Customer ServiceMovers

    Reviewed Feb. 19, 2018

    We’re moving across the country from Illinois to Georgia. I considered PODS' pricing initially and the hours it would take to drive it and decided to go with them. I booked over the phone and their reps made the process really simple for me. I’m traveling back and forth between Illinois and Georgia right now, and I like the convenience of having pods for 30 days and being able to unload it and then calling them to schedule the additional pods. I got the 8 x 8 x 16 pod but the last container seemed like a new container, taller than the first one, but they were clean and easy to use, and all my stuff was fine.

    I talked to the guys that were delivering them and they were very professional and helpful. The first guy showed us that the door was stuck and he was able to straighten the pod so that we could get the door open. The second guy that delivered was the same guy that picked up the first one out of Georgia so he knew the address. The driveway was on a slant. So, when he came to deliver the pod he made sure to have enough wood with him to make sure the pod was delivered. They sent me pictures when it was delivered so it was a great service all around. It made my life easy.

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    Customer ServiceSales & MarketingMoversPunctuality & Speed

    Reviewed Feb. 19, 2018

    I thought PODS was unique first off. The biggest thing that I liked in the whole advertising scheme was the fact that they were on the ground and they were all in four or five inches off the ground to the loading deck. I did not have to use any lifts or ramps or any special devices to lift up to that four inches. It’s very convenient. We did moving and storage with them. We picked up stuff in California and brought it to Arizona and we unloaded it here.

    The online booking when it was working was simple but sometimes it wasn’t quite doing it so I called. When I called, it was really simple. They were all very knowledgeable and got right to what I wanted to do. I usually was online at the time so I had information in front of me so we could do verification of things back and forth. All the people I talked to knew their product. They seem to be proud of their product and were willing to come up with any information I might ask for. If they had to do anything, it would be to figure out what it is that causes their online system not to get in to these certain things. But it's not that big of a deal and it's just typical computer glitch stuff.

    I got two 16 footers, the big ones. Dimension-wise, they were the same but they were two different styles. The first one I got looked like it might have been a newer, fiber glass, steel reinforced or aluminium reinforced, very nice, brand new one. The second one was plywood in dimension, the same wood frame and it looks like an older model but everything worked on it. The door and tie downs worked. It just looked to me like that would be a lot heavier for them to transport than the lighter fiber glass looking one. But they’re both well.

    The drivers were great too. I didn’t talk to them every time they came. It’s part of the deal that I don’t have to be there. But the first time, I was excited to see what the whole deal would be and it was very interesting. They went about their business quickly and asked me where I wanted it. They told me their limitations on why they might not be able to put it to exactly where I wanted it and explained to me how it had to go in relative to what I wanted. And they got it close as possible. They worked so flawlessly.

    Another remark I might say was they were very accommodating, hoping they get labor help. On their website, they had a link that took me to choices. There's not just one guy that they thought was the best but I had a way to choose who to come help me. And those people were also aware of what their job was because they knew what PODS were all about. It was less stressful and I already have told people how it was a great experience.

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    Movers

    Reviewed Feb. 18, 2018

    I was staging my house before I move two months ago. PODS came highly recommended and I would also tell others to use them. Booking my 16 x 8 x 8 container online was very easy. Everything was also done in the appropriate times that they said they were coming. Each and every one of the drivers was phenomenal. They were all nice and knowledgeable. They took time to talk and it was actually very pleasant. The container was clean and ready to go. It was just refurbished and it was fine. It also came back in the same way so everything was still good. Plus a couple of days later, I heard from a manager asking me what my experience was. Everything I had was a pleasant experience and things couldn't have gone any better.

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    Customer ServiceMoversPunctuality & SpeedDamage

    Reviewed Feb. 18, 2018

    We were moving some items from Massachusetts down to Florida and when I looked at the online comments, PODS was highly rated. I booked a pod over the phone and the rep I talked to was amazing. She explained everything from soup to nuts, how everything worked, and how much would be charged on my credit card. They told me that there was a fee for dropping off the pod, for picking it up, and for shipping it. So it was very smooth from when we got the pod picked up, loaded, and when they dropped it off. They told us when it would be delivered in Florida and they always called ahead of time. They were very good. They would also email and tell us they were coming. Then they would call the day before and gave us a time window. When the mover came to drop the pod off or pick it up, he even called when he was on his way to the house.

    The container we got looked brand new and there didn’t seem to be a scratch on it. It was metal with a rollup door and a slide bolt lock on it. Then we put our own padlock on it. The drivers knew what they were doing and I’ve never seen anything like it in Florida. When they dropped it off, they had this little crane thing to take the pod off the truck and put it wherever we wanted it. When they came back to pick it up, it was the same thing. So it was a great experience. I would recommend PODS to others. And when we make our final move to Florida to our forever home once we retire, we will use them again. They were fantastic.

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    Reviewed Feb. 18, 2018

    I needed PODS' storage and I knew that I could still leave their container at the house where I was. I didn’t have to worry about it being somewhere else. The pod's size was perfect, and the driver was very congenial and explained everything. It worked out great and I'm glad I got them.

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    Customer ServicePrice

    Reviewed Feb. 18, 2018

    I needed storage and went with PODS for the convenience. I booked online and it was a positive experience. Everything was good interacting with the people at their customer service call center as well. They had to call to let me know it was on its way or when it's going to be picked up. I didn't have any problems with them either. Working with PODs is very convenient, the way they bring it out and set it up and come back to pick it up. The only thing is it was a little on the expensive side. I thought that was just a little bit too much. But at the time I needed it, I had to go along with it. But other than that, it was okay.

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    Customer ServiceMovers

    Reviewed Feb. 18, 2018

    I was happy with PODS, and I'm partial to PODS because I know them. I booked a 16-foot container over the phone -- it was the size I needed. It was clean and nice, and I had it full. I needed them for moving and storage and then bringing it back to my place. The reps answered everything I wanted and they were very helpful. They took care of everything I needed, made sure I was covered, and made sure I understood everything. The experience with them was outstanding. When the lady driver picked it up, I was very pleased. She was very helpful, friendly, and energetic. Everything went great. If I ever have to move again, I wouldn't look for anybody else. I'd go straight to PODS because they're the number one and the only one on my list. And anybody that's in need of storage or moving, absolutely I will tell them to call.

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    Customer ServiceMoversPacking

    Reviewed Feb. 17, 2018

    We were calling around and PODS was probably the most convenient and most economical. I went online to book for the moving and storage service, and then I decided to call them instead, on the phone. The customer service was the best I've ever had with any company. They were very professional and answered every question I had thoroughly. I requested for the 16 foot container since it had to be moved across states. And it was very clean and the perfect size with ample space that we needed. It was a box-looking unit that we were very impressed with and was easy for us to pack. The inside had braces that we could actually use and ropes to secure our items. We were amazed at the way it was delivered too.

    All the drivers that we worked with were very friendly and professional. They made us feel very comfortable with what they were doing. We were able to stand there and watch whatever they were doing. When we had it picked up in Louisiana, the driver was courteous enough. He put some boards there, so his equipment wouldn't put rusts in the landscaping. Then we asked for the same type of service when they came here to Albuquerque, but apparently, the watering unit was up higher than what he was allowed to work with. But he explained everything to us and ended up parking on the street to unload. Everything that they did was so professional. They explained everything. My husband and I both said if we were part of a survey, we wanted to give them the maximum top rating we could.

    The only follow-up that we did was when they were letting us know what was happening. It was a phone call, and it was a recorded voice. They told us what was going to happen. Then we also had it reiterated through an email. Exactly everything that they said happened. So there was no vocal follow-up. And there was nothing negative at all with everybody who helped me and I dealt with.

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    Reviewed Feb. 17, 2018

    We’re doing business and for a couple of years now, we've been using PODS for storage for material. I have two that I’ve been renting for a while and I got the largest size they have, the 16-foot container. I use PODS all the time and I’ve never had any problems.

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    Customer Service

    Reviewed Feb. 17, 2018

    PODS did great. We were a returning customer and we tried to book for storage and moving online but we ended up calling in. It was just easier. The system kept telling us that the online booking wasn’t functioning properly. We called a couple of different people and it was very professional. The carrier drivers were also very nice people. They called us before they got there so I got plenty of notice. Everything went smooth. The next time we move we'll use PODS again.

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    Customer Service

    Reviewed Feb. 17, 2018

    I needed a pod to store my belongings for a few months. PODS was the only one around to do that without me having to rent a truck and move it into a storage unit and then rent a truck to move it out. So, I booked with them online and I got a 16-foot container. I was usually at work but they would always call beforehand, picked the pod up and dropped it off with no incident. Everything went fine. I'd recommend them to my friends.

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    Movers

    Reviewed Feb. 17, 2018

    We packed three 16 footer pods with all the furniture and put them in storage for a few minutes. Then, the pods were delivered to our new house and we had movers there unloading for us. This is the second time that we've used PODS and it was so nice and much more convenient to be able to load up the furniture on site rather than having to get trucks and take them to a storage place.

    We booked the pods online and it went really good. Then we had to rebook so we had a phone call from their people who were verifying that everything was lined up. Their reps were very polite and knowledgeable. When the containers came, they were very clean and they looked durable. The only issue we had, and I blame it on our movers on the front-end, was when we had some shifting from not really tying down all the material in all the furniture inside the pods. They were going for quite a ride and we should've learned from our first experience but we seemed to have made the same mistake twice. Other than that, if we move again, we'd go to PODS once more.

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    Customer ServiceMoversPacking

    Reviewed Feb. 16, 2018

    PODS brought me a pod, I packed it, and they moved it to my new location. They were recommended by my realtor, but what I liked about it was I could take my time packing it. I booked it online and it was really easy. I had it all arranged then I made some changes to dates when I needed it moved to the other location and they were good about that. They even called to make sure that that was what I wanted. I ordered the largest container they had and everything functioned properly. It was clean when it got here and had the lock that I asked for. PODS did a great job and I'd use them again. I would also recommend them to my friends.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & Speed

    Reviewed Feb. 16, 2018

    Usually vendors are difficult to deal with. They don't tell you the whole story or paint things better than what they are. But our experience with PODS is one of those rare experiences I've had in dealing with a vendor where they did exactly what they said they were going to do. They did it in a professional and courteous way, and I'd recommend PODS to anybody.

    We sold the house in Springfield, Illinois and we were having a house built by Taylor Morrison in Florida. We closed down our house before the house in Florida was done and when we set up the move with PODS, we didn't even know when it was going to be done. So from that standpoint, it worked out really well for us. A U-Haul truck just doesn't work in that kind of situation. And if we had rented a moving truck, it would have been a little bit cheaper but then we would have to unload the moving truck into a storage unit, reload the moving truck and then deliver it to our new house. So the pod just became a very easy way to load stuff in my driveway and I could call them when I wanted the pod, and we got it within two days.

    We got one 16-footer and we ended up not getting everything in there that we needed to get to Florida. But I'm not a professional packer and we were not gonna unpack and repack it, tighter and higher. Otherwise, the pod was very clean and there were ample tie-downs there for what we did. We also got a phone call every time. Before they were going to come and the day before, they gave us the window. In the morning that they picked the pod up in Springfield, the driver called and asked if we were ready. We were but I asked what if we said no and he said, "Well, then I thought I would have gone to have a cup of coffee." So he was really nice. It was quick and easy too. None of the drivers were there for more than 15 minutes, to drop it off or to pick it up.

    A lot of other people we've talked to commented on it being expensive but if the alternative was driving down, spending time on the road, the gasoline, overnight and probably having to fly back home to get our cars, it would be a few hundred dollars more expensive than PODS. My time is worth more than that too. I was exceedingly happy with. We did not price them out against the competition and maybe in the industry, they are not exceptional but across the whole contractors realm, I thought they were.

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    Customer ServiceMovers

    Reviewed Feb. 16, 2018

    I have family members who had used PODS before and they were happy with it. I also used them when I needed a couple of units to store some house furniture in. I booked the first container over the phone and the rep I spoke with was very nice and friendly, and knowledgeable, too. I did the second one online and navigating their website was good. The containers came in good condition. They were clean and weren't tore up. My experience was good and if a friend would need a storage unit, I would recommend PODS.

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    Customer ServiceContract & TermsPriceMovers

    Reviewed Feb. 16, 2018

    I got PODS for storage and they dropped it off at our house and we just used it on driveway while we had some renovation done. Their staff were very friendly and knowledgeable. They got me everything I needed. They explained all the terms, explained when the POD was going to be delivered and the procedure of how it was going to be picked up.

    There was a little issue about the return. We had a 30-day window and they told me that as long as I called two days before the end of the 30 days there would be no charge for the next month. And I called probably four days before the end of the 30-day window. And the fact that they could pick it up until after the 30 days they wanted to charge me for that next month. And I said, "I wasn't told to call up prior to the end." I called up four days prior to the end of the timeframe. And the fact that they could pick it up until after that, that wasn't my fault. They charged us but then they returned it. It was rectified and there was no trouble. They showed up when they were supposed to on delivery and on pick up. Everybody is friendly and I would recommend them to everybody.

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    Customer ServicePriceMoversPunctuality & Speed

    Reviewed Feb. 16, 2018

    When I sold my home, the people that bought it did not want to close for almost four months. I wanted to be able to load at my convenience. I'm in Washington state and once the rain starts, you don’t want to be moving. My closing date was December which was a terrible time to move, and I wanted a lot of my stuff loaded before the rain came in. I called PODS one weekend and the rep was great. They told me all the prices and really helped me out quite a bit.

    I got the biggest container and I ended up with five of them. I reserved four and the people here in Washington were very nice to accommodate me with another one. However, nobody told me that there was going to be a rush fee of $100. I could have just forgotten the last pod and gone with my trucks and put everything in them. But the drivers were perfect. They listened to where I wanted the pod. A lot of people don’t listen to women, but they did and I really appreciated that. However, there was one little charge at the end and I didn’t understand why that happened. Overall, if I ever move again, I will definitely use PODS because having four months to move and being able to load my stuff at my convenience was wonderful.

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    Customer ServiceDamage

    Reviewed Feb. 15, 2018

    PODS broke my fence and the Customer Service was horrible! I had to contact them several times to check on the status and it took 2 weeks to receive any kind of response from them! The District Manager of Denver acted as if it was my fault and took no accountability for the company. I did not receive a response from them and have since then taken it to a lawyer! I will handle it in court, as their Customer Service was less than acceptable! Do not go through them. If your property is damaged... you will have a hell of a time getting any response and furthermore... any resolution to your problem! They want your money, but deny when they are at fault!!! Go through someone else if you can! My suggestion... go through another moving company if possible! They are unreliable!!!

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    PriceMoversQuote AccuracyPunctuality & Speed

    Reviewed Feb. 15, 2018

    We were moving from one house to another and weren't going to be moving for a while, but we needed to clean ours out and get it ready to lease. Booking with PODS online was straightforward and setting up the delivery date and time range went well. I estimated how long I'd have it for, which turned out to be significantly longer than I thought but that was okay.

    The container I got was sealed top to bottom and front to back, and it was perfect. It was swept out and cleaned inside, plus it was in great shape. We moved it to our new location and had them put it right outside. It was convenient to unload here as well as to load it up at our house, and it fit our needs. The driver was the same guy that did it both times 'cause we had the delivered delivered to our original house and then delivered to our new house for storage here prior to moving in. He was a really nice guy. PODS is not the cheapest thing in the world, but it's cheaper than a storage unit of equal size. It's easy to use, very secure and you do it at your own pace. I've recommended them to a lot of my friends.

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    Customer Service

    Reviewed Feb. 15, 2018

    I got a pod for $177 a month from PODS and had it a couple of months. I booked it over the phone, and the representative was very knowledgeable, very efficient, and great. The pod arrived in perfect condition and in fact, it was a brand new one. When they delivered it, I told one guy where I wanted it and he did it all from there. I've also used PODS before and the next time I need something, I'll use them again.

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    Customer ServicePriceQuote AccuracyDamage

    Reviewed Feb. 15, 2018

    My son had used PODS before when he moved back here from Montgomery, Texas. I had some moving that would have to go through the Canyon so I went with PODS. Things were mixed up when I called but they straightened the situation out. I got the biggest container which they couldn't put in the driveway, so they put it out in front of the house. I had some things that were broken though like one of my casserole dishes and my crock pot which I really miss. It was bent and was cracked inside. Also, when I was setting it up online, it said that it was going to cost $197, but it ended up costing me $625. So I called PODS and they said it was for the initial payment, for the drop-off and the pickup. But overall, I was happy with the service.

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    Customer ServicePriceMoversPunctuality & Speed

    Reviewed Feb. 15, 2018

    I liked PODS' customer service. I booked with them over the telephone and the rep I talked to was very nice, helpful, and knowledgeable. I was happy with being able to speak to somebody in real life who got down to give me some quotes. I also got a military discount. Plus, they seemed to be very efficient and timely with their answers. I got the 7 foot container and it was in great condition when it arrived. It was as promised. Then, the drivers were very cordial and professional when they made the delivery and the pickup. They also called ahead of time to let me know when they'd be arriving. I highly recommend PODS. They weren't the least expensive option but they were the perfect one for me.

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    Movers

    Reviewed Feb. 15, 2018

    I had three 16-foot pods both for moving and storing. I went with PODS because of the reviews on the internet, and I booked them over the phone. The reps were good, and they told me what I needed to know and what I needed to do. The pods were nice and clean, but I did not have enough because I have accumulated a lot of stuff. So, that caused me to get rid of some of them, which that was good. The only problem we had was about the roll-up doors. Some of the stuff inside shifted and blocked the doors for a while, and I couldn't figure out how to get in there and get it out. Nevertheless, they are very convenient. I was satisfied.

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    PriceMoversPunctuality & SpeedDamage

    Reviewed Feb. 14, 2018

    I had used PODS before and it was the least expensive way. It was also able to accommodate because I didn’t know what I was going to be doing, so I wanted the ability to have it in storage and be able to retrieve it. I booked it online and I wanted to make sure, so I called. Their website was good and I didn’t have any problem with it. The website just needs to improve in remembering my password but other than that, I'd change nothing. The agent I spoke with was good. I felt a little distant from him, but everything worked out fine. Maybe it was just my stress of the moving. I reserved two 16 and a 7, knowing that I was going to cancel one of the 16s or the 7. It turned out that I cancelled the 7. I needed more of the 16. They came on one time, and then they picked it up. Then they brought the other one and then picked that up. After the first one was filled, then I made the determination what the second would be.

    The first POD that arrived had what I consider my very best furniture. That one was built like a Mack truck. It was built very well and it was new, no rust spots or scratches. The second POD arrived and it didn’t look as sturdy as the other one. But they both worked out fine. Nothing was broken and I was very pleased. The drivers were extremely friendly, gentlemanly, and informative. They were a really very good group of people. PODS should keep doing what they're doing. I've been trying to promote it in my neighborhood. In fact, I've been unpacking. I have a local little website and I've been putting boxes available. I've been trying to promote PODS.

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    Customer ServicePriceMoversPunctuality & Speed

    Reviewed Feb. 14, 2018

    We liked PODS' availability and their price, and we used them for storage because we were remodeling. The container we got was in good condition, and the person who dropped it off was good. They picked it up when they said they were going to and they called us prior to coming. So, everything worked out really well. They were professional and they were everything that they said. They were on time, too, and we had an overall good experience.

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    MoversPunctuality & SpeedDamage

    Reviewed Feb. 14, 2018

    I had to store stuff until I could finally move after I sold my house and PODS suited my needs and pricing. So, I booked with them over the phone. I talked to many different people at PODS and everything was fine. I particularly like the Memphis managers at the warehouse. They were absolutely wonderful to work with and anyone who came out to all the locations was great to work with. We got the smallest container that can go across the state line and it was clean. It was bigger than I really needed, but that was all I could get.

    Their drivers were respectful. Since I was selling a house, we had to work out timing with the other owners coming in and making sure we didn’t damage the lawn. They were very careful and very good about their timing. It's a little nerve-racking that they can't guarantee things when you're dealing with a house sale, but they came through. I also had to talk to their customer service a few times and it was all fine. So far, I had a good experience with PODS. Others should look at the cost and make sure it makes sense for them. But for me, because I sold the house and I had to wait to move, I was able to have somebody load and store and then unload when I got to my new destination and not have to deal with the truck loading and unloading a couple of times.

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    Customer ServicePriceMoversQuote AccuracyDamage

    Reviewed Feb. 14, 2018

    I had a POD and they stored it for me and then they transported it from New Jersey to Florida. I got PODS for two things -- cost and being able to pack my stuff and then being able to lock it. I’d heard so many stories of people that when there was storage involved their belongings got damaged or lost and then there was always some kind of a negotiation back and forth whether it did even exist and what was it worth. I didn’t want to go through that.

    I booked with PODS over the phone and the reps are very knowledgeable, very pleasant and spoke clear English. I could understand them easily. I had a lot more questions than I had information and they filled in all the blanks and everything they said occurred. I’m glad I got the size 16 container. I would have liked to have gotten another seven but I believe they could only transport a 12. I wish I could have gotten a small one to go along with the bigger one I had and then I would have been able to get some more stuff down here. But the larger and middle one were the only ones that they transport to Florida. But I would recommend PODS. They did every single thing they said they were going to do and they were very easy to work with. The prices they quoted me were the prices that were charged. They are a very honest and reputable company. I only have good things to say about them.

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    Movers

    Reviewed Feb. 13, 2018

    PODS is a great system for moving and they provided me with good service and did what they said they would do. The people I dealt with were all outstanding. My experience was outstanding as well, and I would definitely recommend PODS and I have recommended them as a way to go for clients and friends.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed Feb. 13, 2018

    Our house was flooded so I needed to store some things there while my home was being repaired. I booked with PODS online and it was easy, but I ended up having to call them because this was my first experience. I wanted to make sure everything was right with the delivery time because they never gave me one, even though they said they would. They couldn’t give me a time until the day before they were going to deliver the pod. I didn't like that, but it all worked out. The rep that I spoke with was nice and knowledgeable.

    The moving guys dropped off the pod and left all the stuff that I bought, like the stuff to cover the furniture and some other little accessories. They also gave me a lock. I needed an invoice because I wasn’t aware that the final payment had already come out of the original card that I had on the phone with them. I called PODS and they told me it was already done, and that was fine. It was a clean, easy and friendly transaction. PODS is reliable and on time. Everything was as they said it would be.

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    Reviewed Feb. 13, 2018

    They dropped off an empty 8 x 8 x 16 POD and I filled it to the brim. They picked it up when I sealed it, they drove it to Daytona Beach and stored it. Then they redelivered it when I asked them to and took it away empty. I liked having control of my product, and I loaded and unloaded my stuff myself, and everything was there when I unlocked it. Also, the container went through Hurricane Irma down here, so they had it stored in a safe place.

    Everyone that I dealt with at PODS, I had a very good experience with. Both of the drivers who picked it up and dropped it off were very nice and their reps were very accommodating no matter what questions I had or with what I needed from them. When things didn't happen the way I expected it to down here and had to change my dates around, they adjusted everything as I needed. I recommended PODS to my friends, but they decided to go in a different direction. It didn't work for other people, but it worked for me.

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    Customer ServicePriceQuote Accuracy

    Reviewed Feb. 13, 2018

    I was going to go in another direction but PODS' promotional offer for more than three months of storage this year, transportation cost for free, kind of tipped the scale. I used them for moving and storage. I had to set up a profile and had to call to confirm the package deal and how that works because I initially got billed and then they credited me back. Then I did the schedule for the drop off and the pick up at home with the phone app. The reps have been wonderful. Wonderful. The experience was 5 stars all the way around. However, I could use a little bigger storage than what I got. We weren't there during the drop off was accomplished, and the driver called to confirm where we wanted it because I set it up wrong in the app. However, it was exactly where we needed it based on the detail specified in the app. I also did the same thing for the drop-off. There are cheaper competitors but the price comes with some benefits. Overall, I'm happy.

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    Movers

    Reviewed Feb. 13, 2018

    I booked with PODS online and it was fairly easy. It was also very simple even when I had to reschedule the dates of pick up and drop off a couple of times. The website is really easy to navigate. With PODS it's easier because they drop off the POD at your house and you're able to fill it within your time. You don't have to be going back and forth. They just pick up the pod on your schedule so it's just more convenient. And we've had very friendly interaction with the carrier drivers. When they went to drop it off he was just telling me how to put it on the driveway. When they went to pick it up the gentleman was very friendly as well. We recommended PODS to several families and friends. It's a reliable company.

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    PriceMoversPunctuality & Speed

    Reviewed Feb. 12, 2018

    I got a 16-foot container home delivery storage facility from PODS. I booked online which was just four clicks and I was done. Their site was fantastic. My interaction with the driver was very simple and smooth. Overall, their reps were very informative and they performed the way they said they would, and that was what I love the most. My experience was fantastic. It was quick and easy, painless and affordable.

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    Customer ServicePriceMovers

    Reviewed Feb. 12, 2018

    PODS delivered the POD to Florida and we moved to Missouri. They had a good price. I booked with them online and then somebody called me. The person I talked to on the phone was very knowledgeable and very nice. I requested for the 17 foot, the big one. And the drivers, who dropped it off and picked it up and got it here, were very nice and took care of everything.

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    Customer ServicePriceMovers

    Reviewed Feb. 12, 2018

    We live at a long distance and it was way too expensive to use a U-Haul truck, so we wanted to go with the container route and went with PODS for its convenience and price. I booked over the phone and all the interactions were good. They were very helpful with my questions. The container I got was big and we fit everything we needed. There were some things that didn't fit and we could have used a slightly bigger one, but it ended up working fine. I met all of the drivers except for whoever came and picked up the container at the end to remove it. The guys in Sacramento were real nice. PODS is reliable and a good option to look into, especially when moving halfway across the country or more.

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    Customer ServiceMovers

    Reviewed Feb. 12, 2018

    We were doing a house renovation and I needed to store stuff for a while. PODS came to me, so it was convenient. I booked the pod over the phone and I spoke with a very nice representative. My husband said that the guy who drove the truck and brought the pod here also came and picked it up and he was very good. He was very nice and did a good job. Everything was okay and I'd tell my friends to use PODS.

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    MoversPunctuality & Speed

    Reviewed Feb. 11, 2018

    We needed PODS for storage then we had them deliver the pods to our new address. Booking online was super easy. The website was down when I had to schedule the next location that the pods needed to go to, but I was able to get on there and do it without a problem the next day. It was a pretty good experience. The two pods that we got were very clean and were in perfect condition. The first guy who dropped them off was a little bit of a challenge though. He didn’t want to drop it off where I told him I wanted it. He was a problem. Then the second driver came, and I had him use the machine to relocate the other ones since I didn’t like where the first guy left it. The second guy was great.

    Overall, I would definitely recommend PODS to somebody else and I would use them again. It was a really good service. They did what we needed them to do. They picked up and delivered on time. All my furniture was intact when I got it. The area that they took my pods to was still close by that it wasn’t like it was leaving the state or anything weird.

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    Customer Service

    Reviewed Feb. 11, 2018

    We were cleaning out the garage and we needed a place to store some stuff in. But I didn't want to take it to a storage facility. I wanted it stored on my property. I looked online for pricing and then I booked with PODS over the phone. The representative was very informative. She helped me do everything, explained things in detail, then she sent a summary email to us.

    Unfortunately, we have too much stuff as it is but the 16-foot container fit everything that we needed. It seemed to be constructed well too. The only thing I see a problem with long-term is depending on how or what you're storing in it because it's not air-tight. It has to breathe and unless you take it to a PODS facility, that's the only way it's going to be underneath the stored air conditioning unit.

    The first driver was good too. He called 30 minutes ahead and he was there when he said he would be. Also, I was asking a bunch of questions about the unit that had just come off the truck and he filled me in on how the whole company came together, the background on the owner and how it was patented and developed. Everything was good on the pickup and the delivery of the container.

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    PriceMovers

    Reviewed Feb. 11, 2018

    We need storage and got PODS because of their reputation and price. We got one large unit and packed it and had it stored for a while while we were rebuilding our house and then had it delivered. It was seamless. The drivers were also great. But the container could have been larger.

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    Customer Service

    Reviewed Feb. 11, 2018

    I chose to use PODS for my move because I had control of when things came and when it left. They were clear-cut in what the three components of the cost were when I talked with them over the phone. But I would have preferred if there were better discounts. I got a size 16 container but it was sturdy and clean. They said it wasn't their newest container but it fit the need. I told the carrier driver I wanted to make sure the pod was still close to the curb. But very little, just indicating my preference of where it was and what it could do and he did a great job. It went really well.

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    Reviewed Feb. 10, 2018

    We needed storage, so we booked one from PODS. When they dropped it off, the driver was able to maneuver the pod exactly where we wanted it. So, he did a good job. The size of the container was convenient, though we did need a bigger one. Other than that, it was a good experience, and I’ll definitely use PODS again if we had to move.

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    Customer Service

    Reviewed Feb. 10, 2018

    In a normal storage unit, one got to get a truck, move it, store it there, and get another truck and move it there. Whereas with PODS, one moves into a pod then the pod goes to the house and one unloads it. So it was a simple type of process and easy to use. The other thing that’s nice about the pod is there's really no elevation difference. One doesn't have to worry about a ramp. It makes the loading and unloading process a lot easier where one is at ground level.

    Kitty, my wife did the initial booking. The drivers called a couple of times just to make sure the area was going to be clear and they were really good about it. We got the 16 foot container and it was clean and it looked sturdy. But I know there was one issue. There was a little bit of a miscommunication with the day that the pod was supposed to be brought down there. We were told Saturday, and it was brought down on Wednesday. But the customer service handled the situation, and we didn’t have any problems. It's a great experience with their moving and storage services.

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    Punctuality & Speed

    Reviewed Feb. 10, 2018

    I needed storage and I knew some people who have used PODS, had never encountered any issues and would do it again. So I thought there was no reason why I couldn't try. Booking online was very accommodating and easy to maneuver through. The medium pod I got was very sturdy and clean. It served the purpose. The person who delivered the pod was also helpful and they removed the pod promptly. The organization was great and I'd highly recommend PODS to anyone.

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    Customer ServicePriceMovers

    Reviewed Feb. 9, 2018

    I chose PODS because of their name recognition, ease of use, and cost. I booked a pod online and it was super easy. They laid everything out. There's no question to what things cost or how things work at all. Even as far as placement of pod at your house or in the driveway, it was super simple. We got medium sized pods and it was right for what we thought we had, but apparently, we had way more stuff. But that’s okay, it worked out. We made accommodations for a few other items, but it wasn’t like I wanted them in the pod anyways. It was, “If we have room, great. If not, I would like to have access to them.” So we had a storage unit for a few items. The pod was in pretty good condition. I rented moving blankets, and they were all clean. They looked brand spanking new.

    Their driver called to let us know they were on their way in both locations. It always cracks me up because we had a brand new house, so Google Maps or the maps on your iPhones doesn’t necessarily take you there, but they were able to find it. No problem, no questions, no nothing. I talked to one and the other one just left a message, so nothing big at all. I would tell my friends that if they are looking for simple, effective, and really affordable, definitely go with PODS.

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    Customer ServiceDamage

    Reviewed Feb. 9, 2018

    PODS is the best way to go for moving and it was convenient. We booked online and over the phone where they were very professional and courteous. We got a lot of cooperation from them and our interaction was excellent. The driver was very cautious of our house. My husband told him where to place the container and there was no problem at all. The 12-foot container was very sturdy and when I looked inside, it was clean.

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    Customer ServiceMovers

    Reviewed Feb. 9, 2018

    We loaded our pod and moved it from South Florida to North Florida. I booked with PODS both online and over the phone which was a problem. I really shouldn’t have done that because I got confusing information when I had a question. I emailed them initially then I called them and arranged for everything to happen and I still got the information. So when I would go to the site and asked a question it would say “You have two accounts.” But everything was perfect with their reps -- their interactions with me, their time, when they were going to do things and their windows.They knew what they were doing too and they were very efficient.

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    Customer ServicePriceMoversQuote Accuracy

    Reviewed Feb. 8, 2018

    PODS had a great name and the online booking for the moving service, for the most part, was really good except that the website was messed up sometimes. Occasionally, I'd click on something and it would go, “Oh, that’s not available right now. That’s not available.” It's like trying to reschedule a date and I always had to call in. Also, I thought a 12 foot container would be perfect but that's only used for local. I went for the 16 'cause I know the smaller one won't be big enough and I filled it up good and it could use some more. And it was good with the drivers. The container always got picked up within the window, usually, towards the lower end of the window, which was amazing. One of the drivers just blew me away too. He backed up his truck right underneath the pod first try, no moving around. He just got it. I wish I could drive like that.

    There was just a thing with the billing. I got charged for a month even though I shouldn’t have. They called billing and took care of it. Also when they charge for the monthly, they should notify the customers that they've charged. It’s a minor one and I've complained to customer service about it. And it might have been a little bit expensive with PODS, but every estimate that I got was a little under what the original estimate was.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed Feb. 8, 2018

    PODS' location was convenient for me so I booked them online when I needed a storage. I requested for a sixteen-footer container and it was just perfect for me. Their drivers were courteous and professional, and did what we needed them to do. Everything was delivered on time and as promised. I contacted somebody from customer service about the tax-exempt status that we have and the lady took care of us. I would recommend PODS. Everything was quick and easy.

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    Customer ServiceMoversDamage

    Reviewed Feb. 8, 2018

    PODS was the name I've known the longest. I booked a 16-foot container over the phone and the reps were excellent. They were friendly, articulate, professional, able, and helpful. The drivers were cautious, courteous, and efficient. I watched them dropped the container off and picked it up. Overall, the experience was smooth and easy and the service I received was good as expected. I ordered another one from them for March. PODS is convenient and safe.

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    PODS Company Information

    Social media:
    Company Name:
    PODS Moving & Storage
    Company Type:
    Private
    Year Founded:
    1998
    Address:
    13535 Feather Sound Dr
    City:
    Clearwater
    State/Province:
    FL
    Postal Code:
    33762
    Country:
    United States
    Website:
    www.pods.com

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