
PODS Reviews
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About PODS
PODS pioneered portable moving and storage in 1998, offering a simpler and more flexible way to move for more than 25 years. Today, with over seven million moves, PODS provides residential and commercial moving and storage services in the U.S., Canada and the UK. Whether you're moving internationally or across town, PODS likely has a solution for your relocation.
- Flexible moving and storage rentals
- Affordable options
- No driving required
- Unavailable in some states
PODS Reviews
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Reviewed Feb. 27, 2018
We used PODS for storage and we loaded the items ourselves. We liked their cost so we booked them online and their website was user-friendly. However, I couldn’t talk to the local office because we were trying to coordinate dropping one, unloading it and then having it picked up that day and then dropping the other one in the morning and doing the same thing the following day and it just fell through. When I wanted to reschedule the delivery of the second one, the timeframe they gave me was the same morning as the other one and it just wasn’t feasible. They couldn’t coordinate and the lady I talked to at the very end was short with me, but that was the only negative experience I had with any of the people that I spoke with. The rest of them were all very accommodating and did whatever they could.
Also, I had always talked to someone online or if I called in, it was a national number and it wasn’t someone out of site where my PODS were stored. I was told they aren't allowed to give out PODS' location and that they could send an email to that location themselves. They didn’t even have a phone number to call them, which I thought was interesting because we did at one point have to go access one of our PODS and there was a phone number right at the door. I should have taken a picture of it when we were there, but it was just that piece of it that is lacking.
Another thing, I may have missed the information they provided on how long it takes to unload a POD because we could have unloaded two of them in three hours or less. I didn’t know that so I scheduled movers on two different dates and we spent at least double. We could have saved a good $400 but it's not PODS’ fault. It would be helpful though for people to know when they're looking at kind of anticipatory for the backend.
We had two of their 16-foot containers. The cleanliness was fine but we noticed that the second one that was delivered to the new site has a huge rip or a run on the side of the POD. So we were concerned that it would have damaged or possibly damage some of the content which it didn’t. When the drivers initially dropped the pods off at the home that we were moving out of, there was a man named John and he was wonderful. He brought both of the empty pods out. I was new to the process and he gave me all the information I needed and he was very friendly and helpful. And then on the backend when they were delivered to the new house, the guy there was awesome too. He called and let us know and he was there when one of the pods was dropped off. That was an interesting process. They were very friendly overall.
Reviewed Feb. 26, 2018
Moving with PODS was one of the best experience and they were worth the price. They also recommended movers from their website. I had called a couple of the different packing and unpacking companies, and they were fantastic too. That was the easiest part of the whole move which is usually the most stressful. Initially, I wanted to book with PODS online but because I needed help with the sizes and stuff, I had called and everything was done over the phone. Their rep was fantastic and very helpful. I got their biggest container. It would have been perfect if it was a couple of feet bigger, but it was fine. It was very clean.
Reviewed Feb. 26, 2018
I called some companies to find pricing and PODS offered the best convenience and cost. We used them for storage during a remodel. I booked a 16-foot container and we had it stored at their facility. The size was perfect. They had a little sizing guide online that was really helpful. The container was a big rectangle and super clean, had a wooden floor, wood sides, and a plastic top, and it had a bunch of tie-down anchors to secure everything on the inside. Both drivers that came to dropped it off the first time and then dropped it off again when we were getting our stuff back were good at offloading and they were super friendly.
I called to request a proration since we had only used the container for two days past our next billing cycle and they called back promptly the next business day and issued the credit and that was super easy. Overall, I was pleasantly surprised that they were the easiest experience for what we needed. If you're looking for a storage solution that doesn’t require having to go to a storage unit and unload and then reload, PODS is an easy way to go.
Reviewed Feb. 26, 2018
I ordered my PODS because I thought I was going to send stuff to storage. I tried booking it online but I ended up needing to call somebody. I didn't put in the number that I was supposed to put in. The rep I spoke with was great and when I figured out what I was supposed to do, I did it online then. We requested for the 16-foot container and it took so long to get it filled up that we ended up keeping it until we moved it to our new house.
The drivers were great. One guy came by in the morning and I hadn't gotten everything in yet. He had already showed up and he was a little earlier, I didn't get enough done. He said to not worry about and to reschedule it. They were all super nice and helpful and everything was really smooth. They even got it down and got it out of my steep, snowy driveway. Also, I've used them before for a long distance move because it was a two-day drive and everything was great. I love working with them and I would highly recommend PODS.
Reviewed Feb. 26, 2018
PODS stored our pod for a year and they moved it for us. I like the fact that they drop the pod right at our front door. We booked over the phone and their reps were all helpful. The delivery of the pod right to the house really helped. They were very easy scheduling pick-ups, and drop-off at the new house and even coming back to pick up the pod again. It was really a very efficient process. The transportation costs were a little high though. I’m actually getting ready to move from another location right now. I considered having another pod delivered here at my home. I weighed out the cost and it was about four times more expensive by the time they put the transportation costs. So, I chose not to deal with PODS this time.
Reviewed Feb. 25, 2018
We had water in our house, so we had to get everything out of it. We needed a storage unit to be delivered so that we could load our furniture and belongings that were still good from the flood. PODS brought a clean unit to us. It seemed like it was brand new and it didn’t leak. Everything was boxed and put in there orderly. When we got back into our house, we were able to clear our garage and we got the things out of the pod and put it into the garage so that we wouldn’t be paying the monthly fee any longer. And when we said that we were finished and needed it to be picked up, it was picked up within a couple of days. We recommended PODS to people and told them it was very convenient having the unit in my own driveway. I didn’t have to find a storage building somewhere to put my things in.
Reviewed Feb. 25, 2018
We were relocating to another state and we used PODS to store our belongings for the move. Our new house that was being built wasn’t ready for another six months, so we paid for six months storage for that as well. PODS was the first one that came up and we were just trying to get things going and I really didn’t even compare prices, but we were extremely satisfied with them. Everything was perfect. Nothing was destroyed, so I was extremely happy about that.
We booked over the phone and their reps were excellent. Everyone always answered my questions when I needed them. However, the price was pretty high. At that time, that was what we needed, so we just got it done. Their drivers were excellent. They showed up when they said they would. They got lost coming to our home to deliver our pod because we were in a location that was not even on the map yet, but they called and we gave them directions. So far, everything was excellent. It was the best experience and I would highly recommend them.
Reviewed Feb. 25, 2018
PODS was the only company that I knew that would deliver to your house and pick it up afterwards. I did everything online and it was quite easy scheduling the delivery and pickup. I got the largest container they had. Though it could've been bigger, it was more sturdy that I thought it was going to be. I got to interact with the driver that delivered it to my new location and he was a nice guy. He moved the container around and hooked it up. I was very interested and he let me take photographs. I've recommended them several times already. It's very easy and flexible to have a pod outside your house and move in at leisure, and then have it picked up and moved.
Reviewed Feb. 25, 2018
I found PODS on the internet and their website was easy to use and I was able to book over there. I got a good container for storage on site and both the drivers did a good job. The delivery guy was a really good guy and the guy who took the container away was nice, too. If I would do it again then I'd use PODS again. And whoever needs on-site storage should use PODS.
Reviewed Feb. 25, 2018
I like the type of move we were doing with PODS. We didn’t want to be pressured to move within a certain period of time like one would with U-Haul. With PODS, we could let the container sit on our yard for a little bit and that worked out really good. I booked online and it went real smooth and was very self-explanatory. I got the big one, the 16-footer. We had part of our stuff in storage and part of it was last minute move. The driver who picked up the container was a pleasure to talk to. He's a good guy. Because of the way the pods are unloaded, it's cut the yard up a little bit which is no big deal but he straightened it up. He took a rake out and fixed it. So, I thought that was cool.
The only problem I had was that the door was broken. It didn’t work right and I had to work on it a little bit. It's got a sliding latch on it where the door wouldn’t go down far enough with the latch to go in the hole. But I saw where the hole was and I had to get a stick and shove it down and then get the latch to go in it so I could put my lock in it. It wasn’t a big deal but the door is ruggedly shaped and it started coming off the hinges too.
But everything went really smooth. And there were a couple of things that are different than U-Haul and one of the things that I liked a lot was the pod sits on the ground and I didn’t realize how easy that made moving. I moved couches by myself and I can put long couches. I put them on rollers and rolled them out to the pod and slid them on in there. With any other kind of moving device, you have to have two people to lift it up and take it in, but with this, a dolly is all I needed. I didn’t need any help. So, that’s a big thing. There were no ramps.
Reviewed Feb. 24, 2018
We’ve used PODS for a number of years now. I booked through the phone and their reps were great. I got the largest container that they have and it looked great. The driver was wonderful. We’ve had him come to deliver for a couple of years now and he’s been great. I’d highly recommend PODS.
Reviewed Feb. 24, 2018
PODS was the best priced moving company so I rented a storage container for our driveway for a month since we were having a renovation. I booked for a 7-foot container and the people who picked it up were great, efficient and friendly. They had phoned to let us know they were right when they said they would be and were on time. But there seemed to be lots of things they kept sending me like all the documentation. And I had a follow up with them because the pickup I had scheduled was for January 4th which was just after the holiday. I thought there might be an issue with it not being picked up in time and then I'd get charged another month, but it turned out that it wasn’t an issue for them. I'm very happy with PODS overall and I would use them again.
Reviewed Feb. 24, 2018
We got moving and storage services from PODS for the convenience of being able to load the units with our belongings at our leisure. I booked with them online, but there were some problems, so I had to call and talk to somebody on the phone. We ended up with two 15-foot containers, but on top of that we still had to rent a 20-foot truck since we didn't get everything into the containers. Since it would be easy to break into the sides of those containers, I wouldn't have left them outside in an area where somebody could get to them. I loaded the first pod unit by myself because I wanted to know where things were going in it. I saved all the heavy furniture for the second pod unit and I got a local mover to load it for me. The drivers who picked up and dropped off our containers were fine and they did a good job.
The service of PODS wasn't cheap, but it was cheaper than having a moving company do the job. Yet it wasn't as cheap as doing everything ourselves with a truck, since we paid $2,500 to rent a 20-foot truck for a 500-mile move. Also, the door latches of the containers weren't quality products and I had problems with them not shutting far enough so I could get a lock in them. I had to move them up and down to get them exactly right so I could shut them. In addition, the two containers that we got, which were advertised as 8' x 16', were exactly 16' long, but they were not 8' wide. That advertised width was an exterior measurement, not an interior measurement. The interior width on both of the containers was different. One was about 7', while the other one was about 7'6".
Reviewed Feb. 24, 2018
We obtained a pod from PODS and had it delivered to our house, and then they moved it to our new house from Indianapolis to Florida. We liked PODS' price. We booked the pod over the phone and the PODS rep was very good. We got a 16-foot pod and it was perfect. I'd recommend PODS.
Reviewed Feb. 23, 2018
We were moving down to Florida, and we had to go to some place that had storage facilities. We booked PODS, and it was easy. We just went online, they called me up, the representative answered all of my questions, and everything was set up. We got the 7-foot container, and it was tilted right up. So, it was good. We had the pod delivered to our house in New Jersey. PODS took it down to St. Petersburg and they stored it for about three months before we found a place to live in. We called them up, and in a couple of days, they delivered it. The driver that delivered it was excellent. He worked with us, and asked us where we wanted it. There was a tight spot, and he was able to get it in.
Their customer service is also good. Whenever I called up, it was answered really quick. We called them up one day, because we had to get something out of the pod, and they wanted 24 hours’ notice. So, we went up there the next day, and the pod was outside. We got our stuff, and everything was good. Everything that PODS did was really good. Our pod was coming down to Florida during the hurricane, and they kept it going into Florida because they didn’t have power, which was good, and we were able to track it after the hurricane. We were very happy with PODS, and I would recommend them.
Reviewed Feb. 23, 2018
I had a month’s storage and drop off delivery from PODS. I needed something to be stored and moved at the same time, and PODS was a definite plus versus U-Haul wherein you have to rent the trucks and you have to look somewhere to store. PODS was much easier, just pack everything I needed in there and forget about it for that month. I started booking online and I got confused a little on the website and then I called the local people in Louisville. The rep explained the process to me and then I booked everything there. The drivers were very friendly. However, I was disappointed to see that they don’t do service to Alaska because I’m in the military and that was a big thing. If I could’ve had it in Alaska, I would’ve chosen PODS to do a move from Kentucky to Alaska. Nonetheless, I talk about PODS all the time to people when they’re moving. With PODS, everything is convenient and well-timed.
Reviewed Feb. 23, 2018
I used PODS for the first time and I was very surprised at how efficient, courteous, and professional they were. We got two 16 x 8 x 8 containers from PODS for a move from Illinois to Florida, and they worked perfectly for what we needed to do. The containers were clean, sturdy, watertight, and secured as long as the locks were on them. They were fantastic that one could almost live in them.
Navigating PODS' website was a piece of cake. We originally started the booking online but ended up doing it on the phone. We spoke with an excellent representative. The drivers were a bunch of great folks. They were fantastic and very down to earth guys who really made sure that they were performing their job safely and looking out for everything around the perimeter to make sure that they were not damaging any property. I'd tell others to consider PODS first and then get prices for everything else for their needs later because dollar-for-dollar, the PODS experience is probably going to be their best value.
Reviewed Feb. 23, 2018
I had used PODS a few years ago personally when we moved from home to home and the experience was great. It was very convenient to use PODS at that point in time. So, I used them again when our school was getting new floors and we needed storage. We have an 8,000 square foot building and I needed PODS to put everything in because we had to empty our building. I started booking online and then they called me. Apparently, there’s a different rate being an educator. So I booked everything personally with an account person at that point. Their rep was very, very nice. When I emailed him, he called me within a minute. Also, I was convinced that I only needed one container and then he said I needed two. I called later and I couldn’t get the second one in the timeframe that I really needed it. They pushed it up and it worked out fine. He was really helpful. So far, everything has been great.
Reviewed Feb. 23, 2018
We used PODS for moving and long-term storage, and they gave me all the information I need. They helped us with the size of my container, and we got a 12 foot container and then the 16 foot the second time. They were really knowledgeable about the product. They also walked us through the whole process and how it was going to be with billing and how long it will take. The drivers were really good and nice. They called us in advance to let us know that they were coming. One of them let me videotape the drop off so I could show it to my son. I had to call back PODS about the billing because we got a secondary pod and it was charged differently because it wasn't a long-term storage and I didn't know that. The customer service was really helpful and credited our account back. PODS was great overall.
Reviewed Feb. 22, 2018
PODS was an absolutely positive experience. They are local, and the reviews and price are right. We rented a 16-foot pod for storage, and they dropped it off and moved it to the new location. There were three different drivers that we worked with and they were all great. The size of the pod was good for my situation. In booking, I first went online, but then I called. Any time I spoke with anybody, everybody was more than accommodating and very helpful. They have an extraordinary service. I was very happy with everything that they did for us. I have referred people to utilize their service.
Reviewed Feb. 22, 2018
We too are victims of PODS and their insurance that costs us all $50 a month! And I'm yet to hear of anyone getting compensation from mice feces damage and other losses! This has got to be stopped now! For those customers who have had no issues - you are lucky! Because those of us who have - PODS and Insurance company DO NOT CARE! They will lie on phone and promise they will help but when it comes to helping- they tell you they can't! As far as pest infestation - even Insurisc advertises on their website for relocation moves insurance that pest infestation IS COVERED! I pay USAA as a disabled Navy veteran for our home rental and only pay $6 a month! I should have gone with USAA! As if that would have been any option!! We customers who have experienced poor customer service and outright bold faced lies need to be heard NOW! They don't deserve a star, by the way!
Reviewed Feb. 22, 2018
I emptied my house out to refinish the floors and it was the first time in 30 years. So, it was a little shocking. I used PODS for storage. I had seen their containers before and they looked secure and well-maintained. Also, I liked that the container stayed at our location. I booked it easily and then I needed to alter the date that it was to come. However, when I rebooked online, the loop wasn’t completely closed at the end. It didn't seem quite as sure. There wasn’t a confirmation email about the change and I wondered if that went through. A week before my scheduled drop off, I called and they said that they had the date changed and there was no problem.
Both guys who dropped off and picked the container were accomplished at doing what they needed to do to make it happen. They seemed to know exactly what they were doing, what they could and couldn’t do. I originally thought I would have the pods in a driveway. I have a slightly narrower driveway than the normal. The driver said that he would never make it and said to put the container on the curb. The mechanisms they had for moving the pod around were great. So, I was impressed with both the equipment and the gentlemen involved. But when I received the pods, there were shafts of metal about two inches long inside and I swept them out, collected, and threw them away. Nonetheless, the service was great and without a hitch. PODS has a good service and reasonable price. I would recommend them.
Reviewed Feb. 22, 2018
I've used other storage and moving companies before and I wasn't very happy with them. I figured I would try PODS and I used both their moving and storage services. They got a website that was easy to deal with. I booked a 12-foot pod and it was big enough for what we needed. It was clean and it wasn’t scratched up. And I didn’t have a problem using it and didn’t feel like the stuff that I put in there wasn’t going to be safe or dry. It was in good condition. The driver who picked up the pod was very professional, very friendly, and very business-like. He was helpful, too, and explained what was going on. We scheduled the drop-off and he delivered it in a snowstorm. He did a great job and everything went very well.
Reviewed Feb. 22, 2018
I'm in the real estate business, and we had a great experience with PODS. We had the biggest storage, where we put our furniture, in our driveway while we were having a remodeling work done at home. The container was sturdy and safe. They also had told us it was waterproof and it was. We just put a lock on it and we felt it was good. We did the booking both online and over the phone. Their website was fine as long as you remember your password, which we did not. PODS stuck to their word, and they followed through. PODS is affordable, and it is a great resource for temporarily holding your belongings.
Reviewed Feb. 22, 2018
I hated moving in a U-Haul the first time so I went with PODS. I did the quote online, which was really easy, and then I had to do the actual order on the phone. I got the largest container that you could fit on a flatbed and it was spotless. Their reps were really good and helpful. Overall, PODS was really professional, easy to deal with and got my stuff there on time and picked it up on time. Going with PODS is a lot easier than packing in a U-Haul and I didn’t have to drive. I’ve recommended PODS to a few people already.
Reviewed Feb. 21, 2018
We do garage floor coating so I've got to empty the contents of the garage into a pod for one or two days and then put everything back in the garage. I call PODS for my customers and I originally tried them because of a salesman who walked into my office. After I found out that he had left, I tried someone else and got really disgusted. I came right back to PODS and we've been using them for seven years now. Customer service was really the reason and I would tell others not to call anybody else.
I'd always get the biggest pod, the 16, and I try to book it online but I have a personal and a business account and even though I sync it in my business account and book it personally, I gotta call and tell them to enroll it over to my business. A month ago, Eduardo also called me and said he was my POD guy. That aside, the pod is always clean. The one before the last even seemed like it was a very new unit. When we empty all the contents out of the garage, the customers stand by over and a clean new pod makes a good impression.
Reviewed Feb. 21, 2018
I needed storage and since I've used PODS before, I booked them again. I did it online and the process was very easy for me. The container that we got was fine, it was clean. The driver dropped the pod off when I was not home. I had it for a month and I was due to return it on January 1st which was a holiday and January 2nd they were closed. So, the earliest I could return it after the month was January 3rd, but I told them I didn’t want to be charged for the second month because it wasn’t my fault that I couldn’t return it. They said they had to charge my card but they will credit it back and they took care of that fine. They were great. I'll recommend them.
Reviewed Feb. 21, 2018
I moved across the country, but then I needed to store my stuff for a while. I booked up the information online and then I called PODS. It was nice to not have to pay movers and then move it into a storage facility. Everyone that I dealt with at PODS was fantastic. I had one snafu when they charged me for nine months of insurance but I actually cancelled it before. So I called them up and they fixed it right away. There were several drivers and the one at the end put my pod in a space where the apartment building freaked out. But he came back that same day and was able to move it. So there were no complaints. I would absolutely recommend PODS. They'll show up when they say they're going to show up. They'll move it like they say they're going to. And you can expect good service from them.
Reviewed Feb. 21, 2018
PODS was great. I had them for moving and storage. The booking process was easy and it was all available online. They were also available on the phone locally. My only problem was with packers who packed it as I couldn't get the door open. The customer service put me in touch with the local person and got things resolved with the door. They sent someone out quickly to take care of it and find out what the problem was. They worked it out. The drivers, on the other hand, always called in advance to let me know they were coming. They had an email reference the day before, as well as text messaging. They were always right on schedule, right on time and very helpful.
Reviewed Feb. 21, 2018
PODS had name recognition and I booked and cancelled several times. The final time, I did it over the phone and they made it very easy. They explained everything and walk me through the process. It was painless. They came to the house and we packed the box. We got the biggest one, a 16 footer, which was adequate. The container had a metal head and some wood on the bottom. The top was metal also and it had fasteners on the sides for ropes. It was clean and sturdy enough.
The fellow who came initially and dropped it off was also very pleasant and competent. I was more like a kid watching how that hydraulic system worked. When they came and picked it up to store it, it was the same thing. But when they dropped it off at our new home at a later date, I had a problem with the hydraulic system that they used. It had tires on it and from just the turning of the tire, it left very noticeable rubber marks. And we had a brand new house, with brand new pavers. I pointed it out to the driver and he said he thinks it will all rub off.
When I commented about that to PODS, they were very punctual and someone from the office got back to me. He left me a voicemail but I kept trying to get back to him 'cause I wanted to elaborate on it and they never followed up with my phone calls. So I was a little disappointed from that. I would have appreciated if they got back to me and said they would send somebody out here in the Spring and get that smudge mark off my driveway. Otherwise, I was very satisfied and I would definitely recommend them to people. They have a good product and they do a good job.
Reviewed Feb. 20, 2018
I went online to find PODS but then I preferred to call them so that if I had questions, they would be answered immediately. But I've been on their site numerous times whenever I needed things changed or updates. Their reps were great but when I booked my second pod, they changed the rate that I was being charged. They said the first one was not right. I was also told that the only ones they take out of the state are the 7 and the 16 foot containers. They kept telling me that a three-bedroom house would fit into one 16 foot. I got two of the big pods to be delivered to Alabama. But then, I had to go to U-Haul to get a 7 foot trailer on top of the two big pods I got from PODS. I didn’t have enough room since I had more real wood furniture than most people do. But the first pod was stored so we didn’t have to get it, take it to the storage unit, pick it up and put it in something else. It was all done.
Also, the drivers were better than great and the people they've recommended to pack were fine too. I'd do PODS again and would tell my friends to go with them. However, my sister is in the process of moving here from Missouri but they wouldn't go to her house because it's on too steep of a hill. They couldn’t get a truck there.
Reviewed Feb. 20, 2018
I went with PODS for moving and storage. Their customer service stood out, their cost was comparable with anybody else, and we were happy to know they have the climate controlled storage which we needed because we had our things in there for six months. When I called, they answered the phone. I didn't have to wait very long. I like that when I ordered something it was done correctly. It went very smooth. The guy who dropped the storage off was very nice and he dropped it off instead right where we wanted it. The guy that picked it up, on the other hand, was new and he was nice. He tore the crap out of the sign at the park. and he made me a little nervous. Everybody was very pleasant. If I have to move again, I'd definitely use them.
Reviewed Feb. 20, 2018
The dates on my situation both moving out of my place and moving into the new place were fluid. I liked PODS' flexibility. It was a lot more convenient to be able to have them pick the pod up and store it until I was ready. I booked the pod over the phone, and I had a pleasant interaction with their rep all the way across. When I signed up, it was when they had a big hurricane down in Florida so the website was down for a little bit. It was coincidental, but I was able to call and talk to somebody and they were great and I got everything arranged. And the local manager was fantastic. So, I was tickled that the whole process was seamless.
The pod I got was the correct size for my needs right down to the last square foot. It was in good shape and it wasn’t brand new but it was clean. Everything that was advertised was there. It was serviceable, and everything was intact. The drivers who picked up and delivered the pod were courteous. They were prompt and informative, easy to talk with, and did a great job. When I asked if they could pick the pod up, they told me when they would be there and they were there. And then they delivered it when they said they would. And then, one of them told me to call them when I was ready for them to pick it up for the final, which I did and they came. The pod's move was really easy and efficient. The street that I live on is a little narrow and the guy who delivered the pod to the house I was moving from knew how to operate the equipment because he got it close to the curve as he could. So, I was happy with it.
And then, the local manager called and thanked me for the business. He was great. If somebody needs some flexibility in times of when they need to have their stuff picked up and re-delivered, PODS is the only solution and it's a great solution. People have asked me how much it costs and I've told them it's going to be more expensive than just renting a storage shed and taking one's stuff over there in the back of their pickup truck, but the convenience is priceless. And so, I thought it was worth every penny. PODS is a great business model. It was perfect for me.
Reviewed Feb. 20, 2018
I needed PODS for moving and storage and I wanted the convenience of being able to move the pod units around where I needed them. The reps all seemed to be great. We needed four of the 16' containers in the end and they were sturdy, clean and nice. The driver that ended up picking up our container was amazing. We were moving the containers to one house and it was a logistics nightmare, but he was very helpful. It was a really nice way of doing the move and people should strongly consider using it.
Reviewed Feb. 20, 2018
I got a container from PODS for storage because we got affected by Harvey. I did it on a Saturday and they said there was a container available with the size I was looking for and I booked it online which was really easy. The drivers were great. They even let us know that there were locks available because I had ordered a lock and they were out of locks that time. The driver said to make sure that I call customer service, which I did. I talked to customer service and let them know that they needed to take the lock off of my charge and they did. Everything went smoothly. When I requested them to pick up the container, they picked it up and I didn’t have any problems. I'd tell others to go for PODS too because I had an excellent experience.
Reviewed Feb. 19, 2018
Back in December, we used PODS and I got two big containers, the 16-ft ones, for shipping. I wish they had a bigger one. But with PODS, it was convenient that I can pack it myself. At that particular time, I did the booking on the phone and the representative was fabulous. The drivers were awesome too. Everything was fine. If one is into packing it in themselves, PODS is the way to go.
Reviewed Feb. 19, 2018
We’re moving across the country from Illinois to Georgia. I considered PODS' pricing initially and the hours it would take to drive it and decided to go with them. I booked over the phone and their reps made the process really simple for me. I’m traveling back and forth between Illinois and Georgia right now, and I like the convenience of having pods for 30 days and being able to unload it and then calling them to schedule the additional pods. I got the 8 x 8 x 16 pod but the last container seemed like a new container, taller than the first one, but they were clean and easy to use, and all my stuff was fine.
I talked to the guys that were delivering them and they were very professional and helpful. The first guy showed us that the door was stuck and he was able to straighten the pod so that we could get the door open. The second guy that delivered was the same guy that picked up the first one out of Georgia so he knew the address. The driveway was on a slant. So, when he came to deliver the pod he made sure to have enough wood with him to make sure the pod was delivered. They sent me pictures when it was delivered so it was a great service all around. It made my life easy.
Reviewed Feb. 19, 2018
We needed containers for our moving and storage needs, and PODS was already a familiar name, so we decided to book with them. I tried booking it online, but it kept erroring and wouldn’t book. So, I had to speak to someone on the phone. We got the 8x8x16 container, and we had it packed to the brim. The driver called ahead, and was considerate about where we wanted to put the pod. We’ve had good experiences with their drivers. We’ve also had one delivered to the house down south, and they were great as well.
I’ve booked with them several times, and they were good, except for the second to the last one. I was trying to get them to move both our pods up here, but the representative only did one of them, although I specifically said two. I even have it both on the orders. But when I checked back online, I noticed that only one of them was done. So, I had to call back and spend about 45 minutes having that person fix it. PODS is as advertised. They just need to fix their website.
Reviewed Feb. 19, 2018
I thought PODS was unique first off. The biggest thing that I liked in the whole advertising scheme was the fact that they were on the ground and they were all in four or five inches off the ground to the loading deck. I did not have to use any lifts or ramps or any special devices to lift up to that four inches. It’s very convenient. We did moving and storage with them. We picked up stuff in California and brought it to Arizona and we unloaded it here.
The online booking when it was working was simple but sometimes it wasn’t quite doing it so I called. When I called, it was really simple. They were all very knowledgeable and got right to what I wanted to do. I usually was online at the time so I had information in front of me so we could do verification of things back and forth. All the people I talked to knew their product. They seem to be proud of their product and were willing to come up with any information I might ask for. If they had to do anything, it would be to figure out what it is that causes their online system not to get in to these certain things. But it's not that big of a deal and it's just typical computer glitch stuff.
I got two 16 footers, the big ones. Dimension-wise, they were the same but they were two different styles. The first one I got looked like it might have been a newer, fiber glass, steel reinforced or aluminium reinforced, very nice, brand new one. The second one was plywood in dimension, the same wood frame and it looks like an older model but everything worked on it. The door and tie downs worked. It just looked to me like that would be a lot heavier for them to transport than the lighter fiber glass looking one. But they’re both well.
The drivers were great too. I didn’t talk to them every time they came. It’s part of the deal that I don’t have to be there. But the first time, I was excited to see what the whole deal would be and it was very interesting. They went about their business quickly and asked me where I wanted it. They told me their limitations on why they might not be able to put it to exactly where I wanted it and explained to me how it had to go in relative to what I wanted. And they got it close as possible. They worked so flawlessly.
Another remark I might say was they were very accommodating, hoping they get labor help. On their website, they had a link that took me to choices. There's not just one guy that they thought was the best but I had a way to choose who to come help me. And those people were also aware of what their job was because they knew what PODS were all about. It was less stressful and I already have told people how it was a great experience.
Reviewed Feb. 19, 2018
We were selling our house in Arizona and we were moving back to Michigan. We knew that there would be about a three-month timeframe between leaving Arizona and being able to move in to our new home in Michigan because it was under construction. And we knew we were going to need storage as part of our move. I got estimates from movers, and then I called to get the rates from PODS because we wanted to know how much things cost including padding materials for protecting furniture that we would take. They gave us a breakdown, told us what all our options were, and walked me through as far as the website and finding everything that we would need. They recommended that if we needed a dolly for moving the heavier stuff, we could just rent one from Lowe’s or Home Depot, which was what we did.
PODS gave us all the information we asked for. Also, we would just go online for information that we wanted to see about invoices and our orders. Ordering materials was very easy. We ordered the blankets that PODS use to protect things that are fragile and the process was very, very smooth. We got the larget pod unit and it was dropped off at our house one afternoon. We got it all loaded, and the next morning, they were there to pick it up and hauled it away. And they had it in storage room in Grand Rapids, Michigan for the three months.
When the house was finished and we were ready to move in, we called them. They brought it out, dropped it off, and they helped us get it unloaded in about three hours. And then they came to pick up the pod next morning. And we started the process of unpacking it all. It was the right solution for us. It was a good arrangement and the cost was reasonable. The PODS people at both ends of the deal were very polite and very wanted to be helpful. I would highly recommend them.
Reviewed Feb. 18, 2018
I was staging my house before I move two months ago. PODS came highly recommended and I would also tell others to use them. Booking my 16 x 8 x 8 container online was very easy. Everything was also done in the appropriate times that they said they were coming. Each and every one of the drivers was phenomenal. They were all nice and knowledgeable. They took time to talk and it was actually very pleasant. The container was clean and ready to go. It was just refurbished and it was fine. It also came back in the same way so everything was still good. Plus a couple of days later, I heard from a manager asking me what my experience was. Everything I had was a pleasant experience and things couldn't have gone any better.
Reviewed Feb. 18, 2018
I needed PODS' storage and I knew that I could still leave their container at the house where I was. I didn’t have to worry about it being somewhere else. The pod's size was perfect, and the driver was very congenial and explained everything. It worked out great and I'm glad I got them.
Reviewed Feb. 18, 2018
I needed storage and went with PODS for the convenience. I booked online and it was a positive experience. Everything was good interacting with the people at their customer service call center as well. They had to call to let me know it was on its way or when it's going to be picked up. I didn't have any problems with them either. Working with PODs is very convenient, the way they bring it out and set it up and come back to pick it up. The only thing is it was a little on the expensive side. I thought that was just a little bit too much. But at the time I needed it, I had to go along with it. But other than that, it was okay.
Reviewed Feb. 18, 2018
I was happy with PODS, and I'm partial to PODS because I know them. I booked a 16-foot container over the phone -- it was the size I needed. It was clean and nice, and I had it full. I needed them for moving and storage and then bringing it back to my place. The reps answered everything I wanted and they were very helpful. They took care of everything I needed, made sure I was covered, and made sure I understood everything. The experience with them was outstanding. When the lady driver picked it up, I was very pleased. She was very helpful, friendly, and energetic. Everything went great. If I ever have to move again, I wouldn't look for anybody else. I'd go straight to PODS because they're the number one and the only one on my list. And anybody that's in need of storage or moving, absolutely I will tell them to call.
Reviewed Feb. 18, 2018
We were moving some items from Massachusetts down to Florida and when I looked at the online comments, PODS was highly rated. I booked a pod over the phone and the rep I talked to was amazing. She explained everything from soup to nuts, how everything worked, and how much would be charged on my credit card. They told me that there was a fee for dropping off the pod, for picking it up, and for shipping it. So it was very smooth from when we got the pod picked up, loaded, and when they dropped it off. They told us when it would be delivered in Florida and they always called ahead of time. They were very good. They would also email and tell us they were coming. Then they would call the day before and gave us a time window. When the mover came to drop the pod off or pick it up, he even called when he was on his way to the house.
The container we got looked brand new and there didn’t seem to be a scratch on it. It was metal with a rollup door and a slide bolt lock on it. Then we put our own padlock on it. The drivers knew what they were doing and I’ve never seen anything like it in Florida. When they dropped it off, they had this little crane thing to take the pod off the truck and put it wherever we wanted it. When they came back to pick it up, it was the same thing. So it was a great experience. I would recommend PODS to others. And when we make our final move to Florida to our forever home once we retire, we will use them again. They were fantastic.
Reviewed Feb. 17, 2018
We were calling around and PODS was probably the most convenient and most economical. I went online to book for the moving and storage service, and then I decided to call them instead, on the phone. The customer service was the best I've ever had with any company. They were very professional and answered every question I had thoroughly. I requested for the 16 foot container since it had to be moved across states. And it was very clean and the perfect size with ample space that we needed. It was a box-looking unit that we were very impressed with and was easy for us to pack. The inside had braces that we could actually use and ropes to secure our items. We were amazed at the way it was delivered too.
All the drivers that we worked with were very friendly and professional. They made us feel very comfortable with what they were doing. We were able to stand there and watch whatever they were doing. When we had it picked up in Louisiana, the driver was courteous enough. He put some boards there, so his equipment wouldn't put rusts in the landscaping. Then we asked for the same type of service when they came here to Albuquerque, but apparently, the watering unit was up higher than what he was allowed to work with. But he explained everything to us and ended up parking on the street to unload. Everything that they did was so professional. They explained everything. My husband and I both said if we were part of a survey, we wanted to give them the maximum top rating we could.
The only follow-up that we did was when they were letting us know what was happening. It was a phone call, and it was a recorded voice. They told us what was going to happen. Then we also had it reiterated through an email. Exactly everything that they said happened. So there was no vocal follow-up. And there was nothing negative at all with everybody who helped me and I dealt with.
Reviewed Feb. 17, 2018
I needed a pod to store my belongings for a few months. PODS was the only one around to do that without me having to rent a truck and move it into a storage unit and then rent a truck to move it out. So, I booked with them online and I got a 16-foot container. I was usually at work but they would always call beforehand, picked the pod up and dropped it off with no incident. Everything went fine. I'd recommend them to my friends.
Reviewed Feb. 17, 2018
We packed three 16 footer pods with all the furniture and put them in storage for a few minutes. Then, the pods were delivered to our new house and we had movers there unloading for us. This is the second time that we've used PODS and it was so nice and much more convenient to be able to load up the furniture on site rather than having to get trucks and take them to a storage place.
We booked the pods online and it went really good. Then we had to rebook so we had a phone call from their people who were verifying that everything was lined up. Their reps were very polite and knowledgeable. When the containers came, they were very clean and they looked durable. The only issue we had, and I blame it on our movers on the front-end, was when we had some shifting from not really tying down all the material in all the furniture inside the pods. They were going for quite a ride and we should've learned from our first experience but we seemed to have made the same mistake twice. Other than that, if we move again, we'd go to PODS once more.
Reviewed Feb. 17, 2018
We’re doing business and for a couple of years now, we've been using PODS for storage for material. I have two that I’ve been renting for a while and I got the largest size they have, the 16-foot container. I use PODS all the time and I’ve never had any problems.
Reviewed Feb. 17, 2018
PODS did great. We were a returning customer and we tried to book for storage and moving online but we ended up calling in. It was just easier. The system kept telling us that the online booking wasn’t functioning properly. We called a couple of different people and it was very professional. The carrier drivers were also very nice people. They called us before they got there so I got plenty of notice. Everything went smooth. The next time we move we'll use PODS again.
Reviewed Feb. 16, 2018
I got PODS for storage and they dropped it off at our house and we just used it on driveway while we had some renovation done. Their staff were very friendly and knowledgeable. They got me everything I needed. They explained all the terms, explained when the POD was going to be delivered and the procedure of how it was going to be picked up.
There was a little issue about the return. We had a 30-day window and they told me that as long as I called two days before the end of the 30 days there would be no charge for the next month. And I called probably four days before the end of the 30-day window. And the fact that they could pick it up until after the 30 days they wanted to charge me for that next month. And I said, "I wasn't told to call up prior to the end." I called up four days prior to the end of the timeframe. And the fact that they could pick it up until after that, that wasn't my fault. They charged us but then they returned it. It was rectified and there was no trouble. They showed up when they were supposed to on delivery and on pick up. Everybody is friendly and I would recommend them to everybody.
Reviewed Feb. 16, 2018
PODS brought me a pod, I packed it, and they moved it to my new location. They were recommended by my realtor, but what I liked about it was I could take my time packing it. I booked it online and it was really easy. I had it all arranged then I made some changes to dates when I needed it moved to the other location and they were good about that. They even called to make sure that that was what I wanted. I ordered the largest container they had and everything functioned properly. It was clean when it got here and had the lock that I asked for. PODS did a great job and I'd use them again. I would also recommend them to my friends.
Reviewed Feb. 16, 2018
Usually vendors are difficult to deal with. They don't tell you the whole story or paint things better than what they are. But our experience with PODS is one of those rare experiences I've had in dealing with a vendor where they did exactly what they said they were going to do. They did it in a professional and courteous way, and I'd recommend PODS to anybody.
We sold the house in Springfield, Illinois and we were having a house built by Taylor Morrison in Florida. We closed down our house before the house in Florida was done and when we set up the move with PODS, we didn't even know when it was going to be done. So from that standpoint, it worked out really well for us. A U-Haul truck just doesn't work in that kind of situation. And if we had rented a moving truck, it would have been a little bit cheaper but then we would have to unload the moving truck into a storage unit, reload the moving truck and then deliver it to our new house. So the pod just became a very easy way to load stuff in my driveway and I could call them when I wanted the pod, and we got it within two days.
We got one 16-footer and we ended up not getting everything in there that we needed to get to Florida. But I'm not a professional packer and we were not gonna unpack and repack it, tighter and higher. Otherwise, the pod was very clean and there were ample tie-downs there for what we did. We also got a phone call every time. Before they were going to come and the day before, they gave us the window. In the morning that they picked the pod up in Springfield, the driver called and asked if we were ready. We were but I asked what if we said no and he said, "Well, then I thought I would have gone to have a cup of coffee." So he was really nice. It was quick and easy too. None of the drivers were there for more than 15 minutes, to drop it off or to pick it up.
A lot of other people we've talked to commented on it being expensive but if the alternative was driving down, spending time on the road, the gasoline, overnight and probably having to fly back home to get our cars, it would be a few hundred dollars more expensive than PODS. My time is worth more than that too. I was exceedingly happy with. We did not price them out against the competition and maybe in the industry, they are not exceptional but across the whole contractors realm, I thought they were.
Reviewed Feb. 16, 2018
When I sold my home, the people that bought it did not want to close for almost four months. I wanted to be able to load at my convenience. I'm in Washington state and once the rain starts, you don’t want to be moving. My closing date was December which was a terrible time to move, and I wanted a lot of my stuff loaded before the rain came in. I called PODS one weekend and the rep was great. They told me all the prices and really helped me out quite a bit.
I got the biggest container and I ended up with five of them. I reserved four and the people here in Washington were very nice to accommodate me with another one. However, nobody told me that there was going to be a rush fee of $100. I could have just forgotten the last pod and gone with my trucks and put everything in them. But the drivers were perfect. They listened to where I wanted the pod. A lot of people don’t listen to women, but they did and I really appreciated that. However, there was one little charge at the end and I didn’t understand why that happened. Overall, if I ever move again, I will definitely use PODS because having four months to move and being able to load my stuff at my convenience was wonderful.
Reviewed Feb. 16, 2018
I have family members who had used PODS before and they were happy with it. I also used them when I needed a couple of units to store some house furniture in. I booked the first container over the phone and the rep I spoke with was very nice and friendly, and knowledgeable, too. I did the second one online and navigating their website was good. The containers came in good condition. They were clean and weren't tore up. My experience was good and if a friend would need a storage unit, I would recommend PODS.
Reviewed Feb. 15, 2018
PODS broke my fence and the Customer Service was horrible! I had to contact them several times to check on the status and it took 2 weeks to receive any kind of response from them! The District Manager of Denver acted as if it was my fault and took no accountability for the company. I did not receive a response from them and have since then taken it to a lawyer! I will handle it in court, as their Customer Service was less than acceptable! Do not go through them. If your property is damaged... you will have a hell of a time getting any response and furthermore... any resolution to your problem! They want your money, but deny when they are at fault!!! Go through someone else if you can! My suggestion... go through another moving company if possible! They are unreliable!!!
Reviewed Feb. 15, 2018
I liked PODS' customer service. I booked with them over the telephone and the rep I talked to was very nice, helpful, and knowledgeable. I was happy with being able to speak to somebody in real life who got down to give me some quotes. I also got a military discount. Plus, they seemed to be very efficient and timely with their answers. I got the 7 foot container and it was in great condition when it arrived. It was as promised. Then, the drivers were very cordial and professional when they made the delivery and the pickup. They also called ahead of time to let me know when they'd be arriving. I highly recommend PODS. They weren't the least expensive option but they were the perfect one for me.
Reviewed Feb. 15, 2018
I had three 16-foot pods both for moving and storing. I went with PODS because of the reviews on the internet, and I booked them over the phone. The reps were good, and they told me what I needed to know and what I needed to do. The pods were nice and clean, but I did not have enough because I have accumulated a lot of stuff. So, that caused me to get rid of some of them, which that was good. The only problem we had was about the roll-up doors. Some of the stuff inside shifted and blocked the doors for a while, and I couldn't figure out how to get in there and get it out. Nevertheless, they are very convenient. I was satisfied.
Reviewed Feb. 15, 2018
We were moving from one house to another and weren't going to be moving for a while, but we needed to clean ours out and get it ready to lease. Booking with PODS online was straightforward and setting up the delivery date and time range went well. I estimated how long I'd have it for, which turned out to be significantly longer than I thought but that was okay.
The container I got was sealed top to bottom and front to back, and it was perfect. It was swept out and cleaned inside, plus it was in great shape. We moved it to our new location and had them put it right outside. It was convenient to unload here as well as to load it up at our house, and it fit our needs. The driver was the same guy that did it both times 'cause we had the delivered delivered to our original house and then delivered to our new house for storage here prior to moving in. He was a really nice guy. PODS is not the cheapest thing in the world, but it's cheaper than a storage unit of equal size. It's easy to use, very secure and you do it at your own pace. I've recommended them to a lot of my friends.
Reviewed Feb. 15, 2018
I got a pod for $177 a month from PODS and had it a couple of months. I booked it over the phone, and the representative was very knowledgeable, very efficient, and great. The pod arrived in perfect condition and in fact, it was a brand new one. When they delivered it, I told one guy where I wanted it and he did it all from there. I've also used PODS before and the next time I need something, I'll use them again.
Reviewed Feb. 15, 2018
My son had used PODS before when he moved back here from Montgomery, Texas. I had some moving that would have to go through the Canyon so I went with PODS. Things were mixed up when I called but they straightened the situation out. I got the biggest container which they couldn't put in the driveway, so they put it out in front of the house. I had some things that were broken though like one of my casserole dishes and my crock pot which I really miss. It was bent and was cracked inside. Also, when I was setting it up online, it said that it was going to cost $197, but it ended up costing me $625. So I called PODS and they said it was for the initial payment, for the drop-off and the pickup. But overall, I was happy with the service.
Reviewed Feb. 14, 2018
I had to store stuff until I could finally move after I sold my house and PODS suited my needs and pricing. So, I booked with them over the phone. I talked to many different people at PODS and everything was fine. I particularly like the Memphis managers at the warehouse. They were absolutely wonderful to work with and anyone who came out to all the locations was great to work with. We got the smallest container that can go across the state line and it was clean. It was bigger than I really needed, but that was all I could get.
Their drivers were respectful. Since I was selling a house, we had to work out timing with the other owners coming in and making sure we didn’t damage the lawn. They were very careful and very good about their timing. It's a little nerve-racking that they can't guarantee things when you're dealing with a house sale, but they came through. I also had to talk to their customer service a few times and it was all fine. So far, I had a good experience with PODS. Others should look at the cost and make sure it makes sense for them. But for me, because I sold the house and I had to wait to move, I was able to have somebody load and store and then unload when I got to my new destination and not have to deal with the truck loading and unloading a couple of times.
Reviewed Feb. 14, 2018
We liked PODS' availability and their price, and we used them for storage because we were remodeling. The container we got was in good condition, and the person who dropped it off was good. They picked it up when they said they were going to and they called us prior to coming. So, everything worked out really well. They were professional and they were everything that they said. They were on time, too, and we had an overall good experience.
Reviewed Feb. 14, 2018
I had used PODS before and it was the least expensive way. It was also able to accommodate because I didn’t know what I was going to be doing, so I wanted the ability to have it in storage and be able to retrieve it. I booked it online and I wanted to make sure, so I called. Their website was good and I didn’t have any problem with it. The website just needs to improve in remembering my password but other than that, I'd change nothing. The agent I spoke with was good. I felt a little distant from him, but everything worked out fine. Maybe it was just my stress of the moving. I reserved two 16 and a 7, knowing that I was going to cancel one of the 16s or the 7. It turned out that I cancelled the 7. I needed more of the 16. They came on one time, and then they picked it up. Then they brought the other one and then picked that up. After the first one was filled, then I made the determination what the second would be.
The first POD that arrived had what I consider my very best furniture. That one was built like a Mack truck. It was built very well and it was new, no rust spots or scratches. The second POD arrived and it didn’t look as sturdy as the other one. But they both worked out fine. Nothing was broken and I was very pleased. The drivers were extremely friendly, gentlemanly, and informative. They were a really very good group of people. PODS should keep doing what they're doing. I've been trying to promote it in my neighborhood. In fact, I've been unpacking. I have a local little website and I've been putting boxes available. I've been trying to promote PODS.
Reviewed Feb. 14, 2018
I had a POD and they stored it for me and then they transported it from New Jersey to Florida. I got PODS for two things -- cost and being able to pack my stuff and then being able to lock it. I’d heard so many stories of people that when there was storage involved their belongings got damaged or lost and then there was always some kind of a negotiation back and forth whether it did even exist and what was it worth. I didn’t want to go through that.
I booked with PODS over the phone and the reps are very knowledgeable, very pleasant and spoke clear English. I could understand them easily. I had a lot more questions than I had information and they filled in all the blanks and everything they said occurred. I’m glad I got the size 16 container. I would have liked to have gotten another seven but I believe they could only transport a 12. I wish I could have gotten a small one to go along with the bigger one I had and then I would have been able to get some more stuff down here. But the larger and middle one were the only ones that they transport to Florida. But I would recommend PODS. They did every single thing they said they were going to do and they were very easy to work with. The prices they quoted me were the prices that were charged. They are a very honest and reputable company. I only have good things to say about them.
Reviewed Feb. 13, 2018
They dropped off an empty 8 x 8 x 16 POD and I filled it to the brim. They picked it up when I sealed it, they drove it to Daytona Beach and stored it. Then they redelivered it when I asked them to and took it away empty. I liked having control of my product, and I loaded and unloaded my stuff myself, and everything was there when I unlocked it. Also, the container went through Hurricane Irma down here, so they had it stored in a safe place.
Everyone that I dealt with at PODS, I had a very good experience with. Both of the drivers who picked it up and dropped it off were very nice and their reps were very accommodating no matter what questions I had or with what I needed from them. When things didn't happen the way I expected it to down here and had to change my dates around, they adjusted everything as I needed. I recommended PODS to my friends, but they decided to go in a different direction. It didn't work for other people, but it worked for me.
Reviewed Feb. 13, 2018
Our house was flooded so I needed to store some things there while my home was being repaired. I booked with PODS online and it was easy, but I ended up having to call them because this was my first experience. I wanted to make sure everything was right with the delivery time because they never gave me one, even though they said they would. They couldn’t give me a time until the day before they were going to deliver the pod. I didn't like that, but it all worked out. The rep that I spoke with was nice and knowledgeable.
The moving guys dropped off the pod and left all the stuff that I bought, like the stuff to cover the furniture and some other little accessories. They also gave me a lock. I needed an invoice because I wasn’t aware that the final payment had already come out of the original card that I had on the phone with them. I called PODS and they told me it was already done, and that was fine. It was a clean, easy and friendly transaction. PODS is reliable and on time. Everything was as they said it would be.
Reviewed Feb. 13, 2018
I was going to go in another direction but PODS' promotional offer for more than three months of storage this year, transportation cost for free, kind of tipped the scale. I used them for moving and storage. I had to set up a profile and had to call to confirm the package deal and how that works because I initially got billed and then they credited me back. Then I did the schedule for the drop off and the pick up at home with the phone app. The reps have been wonderful. Wonderful. The experience was 5 stars all the way around. However, I could use a little bigger storage than what I got. We weren't there during the drop off was accomplished, and the driver called to confirm where we wanted it because I set it up wrong in the app. However, it was exactly where we needed it based on the detail specified in the app. I also did the same thing for the drop-off. There are cheaper competitors but the price comes with some benefits. Overall, I'm happy.
Reviewed Feb. 13, 2018
I booked with PODS online and it was fairly easy. It was also very simple even when I had to reschedule the dates of pick up and drop off a couple of times. The website is really easy to navigate. With PODS it's easier because they drop off the POD at your house and you're able to fill it within your time. You don't have to be going back and forth. They just pick up the pod on your schedule so it's just more convenient. And we've had very friendly interaction with the carrier drivers. When they went to drop it off he was just telling me how to put it on the driveway. When they went to pick it up the gentleman was very friendly as well. We recommended PODS to several families and friends. It's a reliable company.
Reviewed Feb. 13, 2018
PODS is a great system for moving and they provided me with good service and did what they said they would do. The people I dealt with were all outstanding. My experience was outstanding as well, and I would definitely recommend PODS and I have recommended them as a way to go for clients and friends.
Reviewed Feb. 12, 2018
PODS delivered the POD to Florida and we moved to Missouri. They had a good price. I booked with them online and then somebody called me. The person I talked to on the phone was very knowledgeable and very nice. I requested for the 17 foot, the big one. And the drivers, who dropped it off and picked it up and got it here, were very nice and took care of everything.
Reviewed Feb. 12, 2018
We were doing a house renovation and I needed to store stuff for a while. PODS came to me, so it was convenient. I booked the pod over the phone and I spoke with a very nice representative. My husband said that the guy who drove the truck and brought the pod here also came and picked it up and he was very good. He was very nice and did a good job. Everything was okay and I'd tell my friends to use PODS.
Reviewed Feb. 12, 2018
I got a 16-foot container home delivery storage facility from PODS. I booked online which was just four clicks and I was done. Their site was fantastic. My interaction with the driver was very simple and smooth. Overall, their reps were very informative and they performed the way they said they would, and that was what I love the most. My experience was fantastic. It was quick and easy, painless and affordable.
Reviewed Feb. 12, 2018
We live at a long distance and it was way too expensive to use a U-Haul truck, so we wanted to go with the container route and went with PODS for its convenience and price. I booked over the phone and all the interactions were good. They were very helpful with my questions. The container I got was big and we fit everything we needed. There were some things that didn't fit and we could have used a slightly bigger one, but it ended up working fine. I met all of the drivers except for whoever came and picked up the container at the end to remove it. The guys in Sacramento were real nice. PODS is reliable and a good option to look into, especially when moving halfway across the country or more.
Reviewed Feb. 11, 2018
We were cleaning out the garage and we needed a place to store some stuff in. But I didn't want to take it to a storage facility. I wanted it stored on my property. I looked online for pricing and then I booked with PODS over the phone. The representative was very informative. She helped me do everything, explained things in detail, then she sent a summary email to us.
Unfortunately, we have too much stuff as it is but the 16-foot container fit everything that we needed. It seemed to be constructed well too. The only thing I see a problem with long-term is depending on how or what you're storing in it because it's not air-tight. It has to breathe and unless you take it to a PODS facility, that's the only way it's going to be underneath the stored air conditioning unit.
The first driver was good too. He called 30 minutes ahead and he was there when he said he would be. Also, I was asking a bunch of questions about the unit that had just come off the truck and he filled me in on how the whole company came together, the background on the owner and how it was patented and developed. Everything was good on the pickup and the delivery of the container.
Reviewed Feb. 11, 2018
We need storage and got PODS because of their reputation and price. We got one large unit and packed it and had it stored for a while while we were rebuilding our house and then had it delivered. It was seamless. The drivers were also great. But the container could have been larger.
Reviewed Feb. 11, 2018
I chose to use PODS for my move because I had control of when things came and when it left. They were clear-cut in what the three components of the cost were when I talked with them over the phone. But I would have preferred if there were better discounts. I got a size 16 container but it was sturdy and clean. They said it wasn't their newest container but it fit the need. I told the carrier driver I wanted to make sure the pod was still close to the curb. But very little, just indicating my preference of where it was and what it could do and he did a great job. It went really well.
Reviewed Feb. 11, 2018
We needed PODS for storage then we had them deliver the pods to our new address. Booking online was super easy. The website was down when I had to schedule the next location that the pods needed to go to, but I was able to get on there and do it without a problem the next day. It was a pretty good experience. The two pods that we got were very clean and were in perfect condition. The first guy who dropped them off was a little bit of a challenge though. He didn’t want to drop it off where I told him I wanted it. He was a problem. Then the second driver came, and I had him use the machine to relocate the other ones since I didn’t like where the first guy left it. The second guy was great.
Overall, I would definitely recommend PODS to somebody else and I would use them again. It was a really good service. They did what we needed them to do. They picked up and delivered on time. All my furniture was intact when I got it. The area that they took my pods to was still close by that it wasn’t like it was leaving the state or anything weird.
Reviewed Feb. 10, 2018
We needed storage, so we booked one from PODS. When they dropped it off, the driver was able to maneuver the pod exactly where we wanted it. So, he did a good job. The size of the container was convenient, though we did need a bigger one. Other than that, it was a good experience, and I’ll definitely use PODS again if we had to move.
Reviewed Feb. 10, 2018
In a normal storage unit, one got to get a truck, move it, store it there, and get another truck and move it there. Whereas with PODS, one moves into a pod then the pod goes to the house and one unloads it. So it was a simple type of process and easy to use. The other thing that’s nice about the pod is there's really no elevation difference. One doesn't have to worry about a ramp. It makes the loading and unloading process a lot easier where one is at ground level.
Kitty, my wife did the initial booking. The drivers called a couple of times just to make sure the area was going to be clear and they were really good about it. We got the 16 foot container and it was clean and it looked sturdy. But I know there was one issue. There was a little bit of a miscommunication with the day that the pod was supposed to be brought down there. We were told Saturday, and it was brought down on Wednesday. But the customer service handled the situation, and we didn’t have any problems. It's a great experience with their moving and storage services.
Reviewed Feb. 10, 2018
I needed storage and I knew some people who have used PODS, had never encountered any issues and would do it again. So I thought there was no reason why I couldn't try. Booking online was very accommodating and easy to maneuver through. The medium pod I got was very sturdy and clean. It served the purpose. The person who delivered the pod was also helpful and they removed the pod promptly. The organization was great and I'd highly recommend PODS to anyone.
Reviewed Feb. 9, 2018
PODS is the best way to go for moving and it was convenient. We booked online and over the phone where they were very professional and courteous. We got a lot of cooperation from them and our interaction was excellent. The driver was very cautious of our house. My husband told him where to place the container and there was no problem at all. The 12-foot container was very sturdy and when I looked inside, it was clean.
Reviewed Feb. 9, 2018
I chose PODS because of their name recognition, ease of use, and cost. I booked a pod online and it was super easy. They laid everything out. There's no question to what things cost or how things work at all. Even as far as placement of pod at your house or in the driveway, it was super simple. We got medium sized pods and it was right for what we thought we had, but apparently, we had way more stuff. But that’s okay, it worked out. We made accommodations for a few other items, but it wasn’t like I wanted them in the pod anyways. It was, “If we have room, great. If not, I would like to have access to them.” So we had a storage unit for a few items. The pod was in pretty good condition. I rented moving blankets, and they were all clean. They looked brand spanking new.
Their driver called to let us know they were on their way in both locations. It always cracks me up because we had a brand new house, so Google Maps or the maps on your iPhones doesn’t necessarily take you there, but they were able to find it. No problem, no questions, no nothing. I talked to one and the other one just left a message, so nothing big at all. I would tell my friends that if they are looking for simple, effective, and really affordable, definitely go with PODS.
Reviewed Feb. 9, 2018
We loaded our pod and moved it from South Florida to North Florida. I booked with PODS both online and over the phone which was a problem. I really shouldn’t have done that because I got confusing information when I had a question. I emailed them initially then I called them and arranged for everything to happen and I still got the information. So when I would go to the site and asked a question it would say “You have two accounts.” But everything was perfect with their reps -- their interactions with me, their time, when they were going to do things and their windows.They knew what they were doing too and they were very efficient.
Reviewed Feb. 8, 2018
PODS had a great name and the online booking for the moving service, for the most part, was really good except that the website was messed up sometimes. Occasionally, I'd click on something and it would go, “Oh, that’s not available right now. That’s not available.” It's like trying to reschedule a date and I always had to call in. Also, I thought a 12 foot container would be perfect but that's only used for local. I went for the 16 'cause I know the smaller one won't be big enough and I filled it up good and it could use some more. And it was good with the drivers. The container always got picked up within the window, usually, towards the lower end of the window, which was amazing. One of the drivers just blew me away too. He backed up his truck right underneath the pod first try, no moving around. He just got it. I wish I could drive like that.
There was just a thing with the billing. I got charged for a month even though I shouldn’t have. They called billing and took care of it. Also when they charge for the monthly, they should notify the customers that they've charged. It’s a minor one and I've complained to customer service about it. And it might have been a little bit expensive with PODS, but every estimate that I got was a little under what the original estimate was.
Reviewed Feb. 8, 2018
PODS was the name I've known the longest. I booked a 16-foot container over the phone and the reps were excellent. They were friendly, articulate, professional, able, and helpful. The drivers were cautious, courteous, and efficient. I watched them dropped the container off and picked it up. Overall, the experience was smooth and easy and the service I received was good as expected. I ordered another one from them for March. PODS is convenient and safe.
Reviewed Feb. 8, 2018
PODS' location was convenient for me so I booked them online when I needed a storage. I requested for a sixteen-footer container and it was just perfect for me. Their drivers were courteous and professional, and did what we needed them to do. Everything was delivered on time and as promised. I contacted somebody from customer service about the tax-exempt status that we have and the lady took care of us. I would recommend PODS. Everything was quick and easy.
Reviewed Feb. 7, 2018
I was moving into the house but before I can move in, I had to do a lot of renovation on it and I needed about four months of storage. I've used PODS before and I liked them so I used them again. I would recommend them too. Booking with them online was easy. I got the biggest size and everything was good. It was clean, sturdy, empty and leak-free. The guy who picked it up was also communicative and pleasant. He was very good.
Reviewed Feb. 7, 2018
My house got flooded so I was looking at storing for two months. I've seen PODS at the other houses so I thought of going with them. I booked online and the process was fine. I went, looked up online and then I picked up the unit I wanted and scheduled the time for it to be delivered. I got the 12-foot container, the one that would hold three rooms. However, I messed up with what I put in the system so I called them and they corrected it for me.
PODS did exactly what I needed them to do. Their container held the stuff that I didn’t want in the garage because sometimes when it rains around our house, water gets in my garage. On the other hand, the guy that brought the container out was wonderful. He picked up the container, unloaded it and left. It was a very fast process and since I wasn’t living here, I didn’t have to spend a lot of time.
Overall, I like that I didn’t have to worry about anything. I ordered the container, it was delivered and when I got ready for their guy to pick it up, I went online and gave him a date. I'd tell others to definitely use PODS. For me, of all the things that happened after we got flooded, storing with PODS was the least of my worries and was the easiest of all.
Reviewed Feb. 7, 2018
I sold a house and moved into an apartment temporarily. I would've had to move everything on a truck to a storage area and hire guys three or four different times to do all those different stuff but it was a hassle. With PODS, although it could have been a little more expensive, it was easy and convenient. I load everything up in there and then they store it until I'm ready to unload it in my new place. When I booked with them, I started out online, and the website was clear and easy. Everything could have been handled online. I just had a couple of questions that’s why I called them and they were knowledgeable and explained everything well. They also called me to find out how everything went. Everything was very professional and easy with the drivers as well and the 16 foot container I got was crammed full. I would say to others to definitely use them.
Reviewed Feb. 7, 2018
I didn’t know when I was going to move and I needed to be able to take my time for packing so going with PODS made it more convenient for me. I booked the storage online and it was easy and simple to do. I told them the days and the size and then I reserved it. I had the 16-foot storage and it was in a good shape. Also, I could stack all the way up so, that was nice. Then, I had it moved to the storage pod and moved to the new house. The drivers were very nice and they called beforehand. I felt comfortable.
It was a good experience but if it was less expensive, it would have been easier. You get charged for them to come out there, by the month, and for them to move it again. If I had known exactly when I was going to move, it might have been better for me to pack in my garage and have the moving company move it. But I had it for more than one month so that added another $100. I should have been a little bit more prepared and it would have been physically easy to swallow. But it was fine. Everything costs money and I'm just frugal.
Updated review: Feb. 15, 2018
I'd like to say that PODS company has manned up and did the right thing with my claim.
Original Review: Feb. 6, 2018
PEOPLE BEWARE!!!! I had rented two PODS for a duration of approx 5 months from this company July to December 2017 until we took possession of our new home in the GTA of Ontario. We opened our first POD and there was no problem!! We opened our 2nd POD and all I can say was OMG. I was floored with the amount of mice feces in this POD and Urine markings all over our stuff. I'm talking mattresses, blankets, pillows, clothing, chairs, benches etc... pictures I have would make you want to get sick to your stomach, it was quite disturbing. We have a child with special needs who is visually impaired and has Cerebral Palsy. As 2 of the three mattresses were damaged as my other set of mattresses were in POD #1 we ended up giving my special needs child the mattress to sleep on and my wife and I along with our other boy have been sleeping on the coaches for the last 45 days or so.
Keep in mind this all happened on DEC 16 2017 and we are now at FEB 6 2018. Claims department everything was going ok for now. Filled out all the paperwork needed, sent in all the photos requested of all the damaged property. Emails were going back and forth. They mentioned it could take up to 30 days to complete my claim. So it was, ok the couch it is for the next 30 days until the claim is done. 30 Days had passed and I didn't hear from the claims person I was in contact with. Called several times from Ontario to Florida (H.O) and left a message to call me back. No Call back ever was made. Called to speak to a Supervisor, Not Available but an email was sent to the supervisor by the customer service rep I was talking to. NEVER rec'd an email from the supervisor.
BUT on FEB 3 2018 I did rec'd an email from my original claims person that now my claim may not be paid out as the Territory Manager claims there is no rodent infestation at the Mississauga Ontario warehouse and that further investigation is needed before they decide if my claim is valid or not. The day of the delivery the PODS driver took photos of the infestation of my POD and his words were "Don't worry PODS will take care of everything". He took samples of the feces to take back to give to the pest control company that takes care of the Mississauga warehouse. Said he was taking the samples to his supervisor. My total damages exceeds $6000 in my property damages and I paid in excess of $3000 in storage costs to keep my property safe from the elements of what is so called temperature controlled environment.
We have been sleeping on couches since December 16 2017. I have a child with special needs and we went from waiting for approval of my claim to now my claim may not be paid for at all. Well I have news PODS Company. I have notified Consumer Help CP24 NEWS, Global News- Consumer SOS and CTV News Consumer Help and will be forwarding all the photographs taken along with the Driver's name and warehouse supervisor's name unless my claim is reviewed and processed. If I don't get an answer I will be definitely handing all the information over to the NEWS STATIONS to expose this big Storage Company call PODS. I am tired of consumers not speaking up and unfortunately for you I am speaking up and speaking up in a big way and will not stop.
Reviewed Feb. 6, 2018
We just got one of the PODS delivered and we used it for eight months for storage. The few times I called their representatives they’re all good. They were knowledgeable, pleasant to talk to and very nice. The driver was nice to talk to too. The pod was clean and in good shape when we got it.
Reviewed Feb. 6, 2018
I was moving and I chose PODS because of the convenience since I had a friend that did it. I thought it would work on this one pretty easy. I booked pods over the phone and the their reps were very friendly and informative. I got a 16x8 container and it was in good condition. No issues whatsoever and it was also clean. The drivers were on their way when they have called me. When they were ready to pick it up, they called me as well and they were very friendly. It was overall excellent. If I'd have to move again, I would use PODS again. They take all the frustration out of moving and driving to the location. It's better to use PODS because you don’t have to worry about traffic and stuff like that. They're on time, so I had no issues with that.
Reviewed Feb. 6, 2018
I had used PODS previously for my properties and I continue to use them since, basically, they're convenient. I mainly book with them online and the user interface on the website is easy to use. I usually go with the largest container, the 16’ X 8’, and my belongings are safe in their containers. The drivers have always been flexible and I've had no issues with them. I've always had them put the pod unit in a very complicated area, which wasn't normal to ask them to do, and yet they still did it. PODS has been great, reliable, and easy to work with.
Reviewed Feb. 5, 2018
I’m under a time constraint and we need to get a lot done and have it stored. We then used PODS and the rate is good but more expensive. But I didn’t have any problem with them. Over the phone, when I booked with them, they're really good. 16-ft was the biggest they had and I needed a bigger one. I had to get two and the containers were good.
The drivers were the delivery people. The last one was very impressive. The first one just wanted to drop it off. He parked close to where I want it ‘cause he couldn’t get it exactly how I want it, but it’s no big deal. I’d probably recommend PODS and I’d tell others if they’re under time constraint like I was, it was the best thing to do. I had to declutter, and then, I had to be out by a certain time and close the same day. So, I had all my stuff in the PODS ready to go. So, it worked out great for me, the way it happened. And they were very efficient as far as the time they told me they were picking it up.
Reviewed Feb. 5, 2018
My daughter had used PODS and she recommended them. They were also cheaper than hiring a mover. With the schedule I was on, it was convenient. The rep was pleasant. She gave me everything I needed as far as timelines, scheduling and pricing. I got two 16 foot containers, and I had to leave a few things behind because it wasn't enough for a third one. They were in good shape, they looked sturdy and I could tell that they weren't getting water in them. PODS also had good videos on their site on how to pack them.
The drivers that dropped off the pods and picked them up were pros. They were good at what they did. The only hiccup we had was we moved over the Christmas holiday, so we had to have the pods picked up a little sooner than what we wanted to just so they would make it in time. We left before Christmas, and we closed on our new home a couple days after Christmas. When they said the pods were going to be delivered in one day, it actually was delivered two days later. We got one pod and then two days later, we got the next one. We thought we were going to get them both on the same day, but it was no big deal and it worked out. I highly recommend PODS. I hope I don’t have to move ever again but if I do, I would definitely go that route again.
Reviewed Feb. 5, 2018
My girlfriend and I both moved using the PODS service. We looked into the pricing of using U-Haul and the price was a wash. And with PODS, we didn't have to deal with the stress of driving a vehicle we're not familiar with. We went to get a quote and then called to book. The rep I spoke to asked me some basic questions, gave me an estimate, and told me to call him with any changes if I could think of any and schedule the dates and time.
We rented a 16-foot pod and they took it from Minnesota to Seattle and delivered it to the place. It was quite easy and it also gave us more access time-wise to the thing that we were loading. Also, the container was in good quality and it was the perfect size for us. We filled it to the brim and there were no leftover items. PODS seemed like they're cost-effective at least for moving across the country, seemed quite professional and they treated our belongings well. Our experience is about as seamless as we get for me.
Reviewed Feb. 4, 2018
I was moving from my house in California to Oregon. I've heard good things about PODS. I didn't want to go with a moving company because of the bad stories I've heard about them. I have a friend that used movers and they ain't great. They'd have one custom saucer and she has a lawsuit against them right now. But with PODS, it was great. I packed my own and they were great help to me in what to do and how to handle everything. It couldn't have worked better. Fortunately, I had family to help me pack. My husband died. And so, I had to go right down and sell a house and empty it out. My family came down there and they filled the pod for me to the brim. We closed it up with my lock. You have to use your own lock.
Everything was done on email. PODS just told me what they were going to do, when they were going to come, when they were going to pick up, and when they were going to deliver. It was exactly what they said. They picked it up right when they said they would and they delivered it when they said they would. And they picked it up again when they said they would. I'm impressed with their system because it's not phoning back and forth and, "Oh, you haven't come. Where are you?" They were prompt and efficient. I was amazed.
Everything came perfectly. No damage. They dropped the pod flat on your driveway. And then, they have to come in with this big apparatus and pick it up. These guys from PODS are amazing. I said to one of them, "How long did it take you to learn how to do this?" And he said, "It took me a few tries." But he said, "I've done this for years." Moreover, the pod was extremely clean. When we got it, there were no debris in it, no junk, nothing. It was great. If you have help in packing and unpacking, PODS is the only way to go. PODS was fabulous. Absolutely great. I couldn't ask for a better experience. I would use them again.
Reviewed Feb. 3, 2018
We put most of our household furniture and some clothing into PODS storage in Ottawa in late 2014. We were in the process of building our home and so our items were left in storage for over 2 years. When we unloaded all our furniture and clothing, we were shocked to find that all our furniture had a black greasy film on it (I assume from all the diesel, petrol vehicles that they constantly use to move containers around, so we had to get rid of items that didn't clean up (upholstered beds, etc. as it was impossible to get rid of the film)).
We also discovered that they had a mice infiltration and our clothes were eaten or soiled by the mice. This was the worst, as much of the stored clothing was our special items, wedding dresses, prom dresses, etc. clothing we were sentimental to us. This was a terrible experience and not so much as an apology and no talk of recompense, even though they had made over $7,000 from storing our furniture. So we paid PODS to destroy our treasured possessions. DON'T GO TO PODS unless it is garden tools or something that can not be destroyed.
Reviewed Feb. 3, 2018
We used one of PODS' units for storage for almost two months. I used PODS in the past and it worked well. So, we called them again this year. Their representative treated me very well, and the unit I got was clean and great. And the drivers who picked up and dropped it off were wonderful and they did a good job. I'd recommend PODS.
Reviewed Feb. 2, 2018
I had an amazing experience with PODS. My son had used Rat Pack and didn’t like them so I looked online and then I called PODS. I talked to a lovely lady who really gave me a lot of options and was very informative. I got a 12-foot container that was fine and was able to fit all except my outside furniture, which I gave away. I talked with the guy who brought the container the first time and he was extremely nice. The container was stored for 4 months before it was delivered and the guy who picked it up was, again, very polite and nice. PODS picked up and brought the container back when they said they were going to, and everything was wonderful. Then, I talked my friend into using PODS and she also had a very good experience.
Reviewed Feb. 2, 2018
We booked PODS over the phone and they had very good customer service. We had a 16 foot container and a seven foot one, both good quality. The driver that dropped off and picked up from Minnesota was very friendly and nice to work with. However, PODS is a bit on the pricier side and I would have probably gone with a national mover if we didn't need the storage. But otherwise, all the interactions were very positive and they were very easy to work with.
Reviewed Feb. 2, 2018
My son had a tree fall through their house when a tornado came through and they had to use PODS while their house was being rebuilt. So I knew about them, and the ease and convenience of getting them in. I rented a storage locker from them and had it brought to the home, left in the driveway, and used it for storage during a remodel. It fitted my driveway and it didn’t go anywhere. Plus, I could load and unload it at my convenience. Their driver was excellent, too. He put the pod right where I wanted it on the edge of the drive out of the way. We could still get around it and it was perfect. I got their 12 by 20 container and it had plenty of room. It worked out real good and they did a great job. The billing was easy, too, and I put it on my credit card. Then they scheduled to come out and got the pod back.
I did everything online which took me a little bit but it was not that hard. I just had to pay attention to what I was clicking on. When I tried to change the pickup date to a sooner date, their website wouldn’t let me do that once I picked the pickup date and blocked me out on that. But it wasn't really an issue. They still came and picked up the pod on the schedule date that I ticked on there. They could have come and got it two days sooner, but the driver told me they were coming to pick it up for me and taking it right over to another customer. So, it worked out well for them, too. I'd recommend PODS. I was in customer service for 21 years so I know what good customer service is like and they fulfilled my requirement.
Reviewed Feb. 1, 2018
I booked PODS primarily for the size of their unit. I did the booking online with the confirmation then they communicated before they picked up because of a complication. There were some questions about the location where I wanted the pod to be delivered. But overall, I had a good experience with them. I packed up my belongings and put them in storage for six months then they delivered it and I had it unloaded.
Reviewed Feb. 1, 2018
I was moving from Atlanta, Georgia to Upstate New York. I used PODS for a moving container and a little bit storage because of the quality of their container. They were very sturdy. Nothing was breaking through that thing. It's very clean, too. I originally booked online at first and then I had a booking through the phone. Their website was all right. The only thing that was a little bit confusing was when my order was actually delivered to the storage facility in Syracuse, New York. I couldn’t actually see that it was delivered there and it just like automatically took the order away. It just said I had no existing orders.
Every time I called everybody was so nice, friendly and helpful and they got me answers rather quickly. I feel like I got passed through like an actual person rather quickly. Their drivers were also friendly. I was really blown away by the customer service. I would definitely recommend PODS over anything else. I had a good experience. It was very easy and convenient and everything arrived when it was supposed to.
Reviewed Feb. 1, 2018
We were going to be without a house for a while. And so, we were trying to figure out a way to store without having to move it more than one. I originally went online to book with PODS and then the date just kept on changing, so we called them afterward to make the appointment. I loved the way that PODS works. However, I didn’t realize that you had to have an appointment to pick it back up. I told the guy that dropped the pod off that I needed it picked up by tomorrow or the next day because they were going to pull the place out where we put the pod. So, when I called down there and told their reps that the pod was ready to be picked up, they said, “We don’t have anything to be able to pick anything up for two weeks.” Apparently, the guy turned around. So, I talked to the head of sales down there but he didn’t seem to be a very good salesman because he just said, “Oh, yeah. I'm sorry. There's just nothing I can do about it.”
I called around until I got a hold of the truck driver that originally dropped the pod off and turned around. He called in and said, “This guy wants it picked up and he would have it filled up already. Do you mind if I just go by and pick it up.” And their reps told him, “Yes.” So, their driver actually took care of it more than anybody else. The driver was an older guy and he probably has done it for a while but it's good to have good people like that working for you. We had a 16 feet container. We got rid of a lot of stuff and we basically filled it with the stuff that we needed to go so it was big enough. Overall, PODS is great and I would recommend them. It's a good way to store and it works out really well. I wouldn’t use a pod if I was moving from one place to the other. But if you needed to have your stuff stored for a while, that's where they really shine.
Reviewed Feb. 1, 2018
I tried booking PODS online but it kept kicking me out. I would hit the last procedure then it would start over again. But it actually captured what I was trying to do. I called them and they were able to pull up the information and tell me that it was captured. They took care of my issue immediately. They were delightful and I felt very comfortable. I got the medium container and when the driver came, he was training somebody on how to drop the pod off. They were very nice, polite and helpful. The only thing that I thought was interesting was after we set an approximate date, there was no follow-up as a reminder that my pod was still there or whether I knew that somebody had my stuff. That aside, it was a great experience. They were reasonable, efficient and very professional.
Reviewed Jan. 31, 2018
We had a very positive experience with PODS and we should be using them for all of our moves. We were in the middle of moving and we had to get all my junk out of the house so we could show the house. PODS had what I needed, had a fair price and seemed more user-friendly. I booked a container over the phone and then I had to reschedule my delivery date. The representatives were nice and helpful. They also shared with me that I could do it online if I needed to, but I didn’t need to. And, we weren’t sure yet where we were moving to but they were really tolerant of all that. The container was delivered when I needed it and it was the size I needed. It filled my driveway and I was surprised that they could lift it, even with everything in it, up on the truck. It was really amazing how it works. Also, the delivery driver was very polite and made sure of where we wanted the container. He didn’t hid anything and he put it exactly where we needed it.
Reviewed Jan. 31, 2018
I didn’t know the name of any other storage or moving companies so I went with PODS. We started booking over the phone and their reps were good. There was only one container size but it was the size that we needed, so it was fine. I only met the last people who dropped off my pod because we were never there when they were doing the move, but it was fine. They've been attentive to us when we were telling them where to put our things. I would highly recommend PODS.
Reviewed Jan. 31, 2018
PODS helped me with storage and then they moved the pods to our new home. The fact that we were able to put our stuff in storage and we didn't have to reload our truck and empty it again was the benefit I got from PODS and it was worth it. I called and talked with their representative and they were very friendly and helpful. We had requested for 12' and 16' containers and their driver who picked it up was very friendly too. We were watching him how he unloaded then reloaded the units. We had never seen it before, so we were intrigued by it. He was very nice and accommodating. It worked out and was convenient for us. It saved a lot of work as far as having to reload a moving truck and then unload it. The fact that the pods when delivered were sitting on the ground, which made it easy for us to unload and bring stuff into the house rather than going up a ramp. PODS made the second move very easy for us.
Reviewed Jan. 30, 2018
I had a storm knock a tree down and it damaged my garage. I talked to the people at my insurance company and said I was going to call PODS. They said okay so after I checked everything online, I called PODS. They did so much advertisement that they came right to my mind. I told the gentleman on the phone what I needed and he told me what I should get. I had to move everything out of the garage and put it in the pod that they delivered to my driveway. I got the medium sized container which was white and had PODS on it. It was clean and my things were very safe in it. The gentleman that came and delivered it was the same guy that picked it up. He was very professional. The billing went great, too. I kept the pod for a couple of weeks. Then, after I got my garage fixed, I moved everything back in the garage. I recommended PODS to a couple of my friends that needed some short-term storage.
Reviewed Jan. 30, 2018
Booking PODS online was really easy. I just picked the type of bus that I want and then looked for a schedule date. I got the largest one and they called to tell me when they were going to be there. They also asked to diagram out where I wanted it and that's where they put it. Using PODS was far easier than figuring out a rental truck and moving things multiple times.
Reviewed Jan. 29, 2018
I looked on the internet and there were a couple of moving and storage companies. I’ve heard about PODS and read about them. I've also seen their containers and thought that PODS was a good idea. So I called them and the reps I talked to were very nice. I got two of their biggest containers since we were moving two houses. If they had a bigger one, I would have had to get that one, too. But for what I needed, the pods I got were the correct size. The ones I got were in good condition, very clean, and weren't scratched up.
The drivers who dropped off and picked up the pods were both excellent. They were very nice and they made sure that they laid down the things in the grass when they got ready to roll the things up. Then they picked up everything and made sure they put the pods the way I wanted and where I wanted them in the driveway. I would use PODS again. They were convenient to use and they were punctual. They always notified me when they were coming and when they were going to pick up the pods. I could also schedule with them about any time.
Reviewed Jan. 29, 2018
We were going to have a delay between moving out of our house until we could get into the apartment and a friend mentioned PODS. I looked up information online and I called in to make sure I was doing everything right. The container worked out perfect and it was exactly what we needed. Also, the drivers were very courteous and nice. I got an email that said they would come between two hours and in the phone call, it left a message that it was going to be a different time. It ended up not being an issue since we were here and ready for them to come. It was a great experience.
Reviewed Jan. 29, 2018
I checked around and PODS seemed to be the best. I used the pod for storage and my belongings were safe. Their reps were very, very knowledgeable and they treated me very well. They helped me get the right size of container I needed. The drivers were very courteous as well. They explained to me what they were going to do and I needed to make sure they had enough room to get it in and out. If I need it again, PODS is who I'm going to call. I would also tell others to go with them because they're great to work with and very knowledgeable and I didn’t have a care in the world.
Reviewed Jan. 29, 2018
PODS could take my stuff where I needed it to go in the end. I used both their moving and storage services and booked over the phone. The representative I spoke with was extremely helpful, very thorough, and the communication was very clear. The drivers were very nice, and my experience was awesome. I would do it again in a heartbeat.
Reviewed Jan. 28, 2018
PODS' price is very reasonable and they really fit our needs well. I booked a service online and it was very easy. Their site was very upfront, simple and very user-friendly. We stored our stuff in their pod at our house and then they transported it to our new house. Burt, the guy who picked it up and dropped it off the first time, was so nice about telling me exactly what was going to happen and showing me how it works.
My son and husband packed our stuff in and it didn’t move one single place. My husband said that he really liked loading it because it was all on one level, which isn’t that way with a lot of the moving companies and moving trucks that you rent. They have the ramps and it's not nearly as convenient as what it was with them, but it made the loading so much easier. It was a great experience and I would definitely recommend them to other people who needed that kind of service. Their service was outstanding.
Reviewed Jan. 28, 2018
I priced several storing or moving companies and PODS was close and had a little better feel to everything. They had the metal containers with the door compared to U-Haul that had wooden ones. I've also been aware of the name PODS because I've seen it about. I booked with them over the phone and the agent I talked to was very helpful. It got complicated though as I had things come up where we had to make changes and I had to call in to make the changes because I wasn't able to make them online. We used the medium-sized containers and everything went smoothly with their drivers. It was an overall good experience and I would recommend PODS to anybody who's looking.
Reviewed Jan. 28, 2018
Seeing the PODS name all over the place, I figured it must be a good company because there were a lot of people using it. I started booking with them online and progressed into making a phone call because I wasn’t really able to easily do it online. I spoke to excellent customer service people and got their smaller sized pod which worked out very well. It was really a surprise because when I first got it on the driveway, I didn't think it was all going to fit. But it did with little room to spare. I had a really good experience. Everything that I packed into my pod, got there safe and sound. There was no problem so I would highly recommend PODS.
Reviewed Jan. 28, 2018
I moved from one state and had my things in storage for three months prior to moving into a home in the other state. PODS was the one that I knew the most about over the years and I did some comparison with other companies, but I ended up going straight to PODS anyway. I booked two 16 footer containers over the phone and the ones I got were brand new and clean. The reps I talked to were very good and informative. And their drivers were thorough in doing their jobs. They picked up the pods and let me know what was going to happen to them before it happened. They're pretty much the best company out there.
Reviewed Jan. 27, 2018
We were selling two houses and buying a new house, and we had to get out of our houses. We closed down our other house so, while we're looking at what would be the best possibility, a friend said to us they had used PODS. So, we went online, found the number and looked it up. After looking at all their options, we called the number to speak to a customer service person to try to get their detail about the process and they were excellent.
We ordered one 8 x 16 ft container, had it delivered, we filled it, called, and they came and picked it up and put it in storage. We ordered a second 16-footer, which they delivered, and then we filled that, and then we put that in storage too. And then, we closed down our home, but we were homeless for two weeks. So, when we were able to close on our other house, we called and say to them, "Okay. Deliver one and we're going to empty that," and then we called them and they picked that one up. And then, we made arrangements to bring the second one, emptied that one, and then called them to pick it up.
That was an excellent experience because the numbers were on the side identifying the containers and we were able to say, "We want the second one delivered first." And then, the first one delivered afterward. It's great that they gave us an option on what container to go. Also, we thought that the pod would sit in a parking lot and they would stack them, but they explained to us that that the pods were actually put inside a building so they won't be snowed on and rained on. That was really, really great. In fact, we felt so secure knowing that our valuables, our furniture, were secured.
Their drivers were excellent and they really knew what they were doing. They would call me on my cell phone or text me and they'd say, "I'm going to be on my way. I'll be there in 20 minutes." And it was 20-minutes. They came, I met them outside and they shook my hand, greeted me, and they said, "Thank you for selecting PODS." I really appreciated that they went over the directions and they put it exactly where I wanted it. It was perfect. Also, they went over how to open up the lock on the door, how to secure things inside the container and they gave me some tips on how to put things in there to make the most of it. I can't say highly enough about their professionalism and customer service skills.
To me, when you get good service, I like to tip people. So when I was about to give them a tip, they said, "Oh, no. You don't have to. This is our job." So, great job on all the drivers who dropped the pods off, picked them up, put them in storage. I moved 18 miles from where I live and I had no problem. They found the location and did the same thing again. I met them outside, went through about how they were going to place it in the driveway. My wife and I were so impressed. If we ever move again, we would certainly use PODS. They were just fantastic. I sure hope that company never goes out of business. They made our transition and moving to our beautiful four-bedroom colonial absolutely wonderful. And I was amazed that nothing was broken, everything was in great shape. Thank you very much for quality and excellent customer service skills.
Reviewed Jan. 27, 2018
I've known about PODS for a long time. We had to move, so I went online, found their number and called them. We had our stuff in storage for six to seven months with them. I used two 16-footers and they were clean and in good shape. At some point, we had to trade a smaller container for a larger container, and it all went very smoothly. Also, I loved the drivers. The first guy explained to me exactly what was going to happen. He brought the containers up with him from where he was, and dropped them off. And then, he came back the very next morning to get them off my street. When we got here and had the containers delivered, the second guy was just as nice. Our house is in a new development, so we're not even on GPS. So, he had to call and ask us where to come, and it all worked out. Everything was dropped off on time.
Reviewed Jan. 27, 2018
People in my neighborhood used PODS so I figured they were reputable. I called when for my moving and storage needs and their reps set everything up for me. They explained everything to me and told me what I could and couldn’t do because of San Diego’s rules on pods. It worked out all great and I have no complaints about them. They got here when they said they would. We probably could have used a bigger container though. But the two units we rented were big enough. Also, I wish they let us know how much time they were going to need for delivery. Having our stuff in storage and having a house redone, we didn’t know exactly when. And in an area like Palm Springs, there is only a certain day they deliver. Other than those, I have recommended PODS twice.
Reviewed Jan. 27, 2018
We relocated and used PODS for the moving of our possessions. We liked the flexibility that they offered and booking with them was comfortable and straightforward. My interaction with the PODS rep was friendly and succinct. The container was clean. I absolutely filled it to the brim. Everything showed up and nothing broke. I also had a good interaction with them when the pod was delivered. The guy asked, “Where do you want it? I'm going to make sure it's going to be good for you and for the people living around the area.” He was very cognizant about the sizing and the impact it was going to make on the neighbors. Everything worked just as it was supposed to, so I'm real happy. If we have to relocate again, we'll probably use the service again.
Reviewed Jan. 26, 2018
I moved and my house wasn’t ready, so PODS stored my things for me. I looked at other companies and they were a lot more expensive so I went with PODS. I did it all online. I had a couple of questions along the way, so I called and got answers right away, and I was perfectly satisfied. Whenever we were having a transfer of the pod, like when they came to pick it up when I had it packed, the gentleman driving the truck would call and schedule the night before and come get it the next day. It was all very painless so I'm very happy. The driver was awesome and perfect. They made sure that it was placed in the right way and that it was where I wanted it. I got the biggest container which was a 16 footer. But I could have used a bigger one. Instead of doing two or three, which was going to get expensive, I stored in a local facility storage unit. We ended up putting all of the heavy furniture in the pod so that it goes out door-to-door, which worked out beautifully.
The only thing that I would recommend is to have more tie down spaces inside the pod. There were only four little hooks to tie ropes to and I just felt that wasn't enough at all. They need to have those things wind up all over the place. For what we were putting in there, it seemed skimpy that there were only four eyeholes to tie ropes through. Other than that, the experience I had was fine.
Reviewed Jan. 26, 2018
I used PODS before and when I moved out, I stored my furniture with them for about a week then I moved into a new home. I had an excellent experience. The reps were really helpful and it went very well with their drivers too. I ended up with two of their 16-foot containers. And when I had to change a couple of dates, they worked with me.
Reviewed Jan. 26, 2018
My sister-in-law told us about PODS and she had had a good experience with them. We liked the cost and we didn't know where we're going to be moving. My husband did the booking online. We stored our belongings for about five months with them then they moved us to Denver. When we got to Denver, we had one pod delivered and it was delivered the next day. They came and picked it up afterward.
It was a good program. They were very open with their communication and the local delivery people let us know when they were coming and left us messages that they were on their way. They were reliable and were always on time. Originally we had three pods that were 16 feet. They brought one back to where we were staying in El Paso and we unloaded it and downsized to two pods for the move to Colorado. The containers were in good shape and nothing was damaged so that was good. We also had no problems placing the pod since luckily, we had a driveway that fit it. I would highly recommend PODS.
Reviewed Jan. 26, 2018
I've used PODS before and I've been satisfied with their service. I booked again and needed them to deliver a pod, pick it up, deliver it again, and pick it up once more. I started booking online then I did it over the phone. I got their largest container and the drivers who picked it up were all great. They were also timely and efficient in moving my pod. All in all, it was very easy to move that way.
Reviewed Jan. 25, 2018
I needed PODS for moving so I booked everything online and set it all up, and a representative confirmed everything. I instructed their rep to drop the pods off and pick it up on a certain date and drop it off at our new house. Their reps were excellent across the board. However, the 12-foot container that I got was a little too small but I insisted on that because I thought it would work. I had good interactions with their drivers however, they cannot deliver to the city of Martinsburg, the city where I bought a house. Naturally, I was concerned about that and I had to call the police department to make sure it was okay to park out on a city street.
But when the driver came to pick up my items at my old house, I said, "Listen. It's going to be tight. Let me show you." And I was really worried about it. I was kind of excited that he wouldn't be able to get close enough to the curb because it was a high traffic area. And then, he just said, "I put this thing everywhere. Don't you worry about it." Still, I was worried but when I showed up at the old house, it was there and it was in a perfect spot. I was pleasantly surprised. He was a real pro. Overall, it was a painless procedure.
Reviewed Jan. 25, 2018
I was moving and I needed the storage space and I wanted to be able to pack my stuff up at my own without necessarily paying for the time it took. I did some research online, and then I ended up calling PODS to confirm the reservation. My interactions with their customer service went well. They offered me a promotion that I hadn’t been aware of, which was great. The promotion that they had offered was contingent on me using three months, and I ended up using just shy of three months. But they ended up waiving the third month delivery fee. I didn’t meet any of their drivers in person, but I received phone calls whenever they were coming to pick up or deliver. And those were all positive as well. One called to say that he had trouble navigating like some power line and he wanted to let me know so that I could let future drivers know. That was good to hear.
But, overall, I was really pleased with the service. Everything was on time and reliable and easy to change. And in general, the communication was really good.
Reviewed Jan. 25, 2018
I moved from a high-rise downtown up to the suburbs. I booked with PODS over the phone and the reps I spoke with were delightful. They came and parked one container by my old place. It sat there for a few days. It was loaded up. Then it arrived at my new place. It was a very pleasant and positive experience. The container is mobile and it's reasonably secure. It has this very interesting pickup and delivery system that requires this fairly adroit and skilled person. I wouldn’t want to have his job to pick those things up. It'd be easy to screw up if you had bad hand-eye coordination. PODS is a marvelous 21st century way of moving. Overall, they were efficient and reasonably priced plus they keep their word.
Reviewed Jan. 25, 2018
Every time I move, I use PODS. It’s convenient and all of my stuff is safe. I’ve booked mostly online and it's easy, but a couple of times I’ve had to call because I wanted to clarify something. Their reps treat me very well and they answer my questions. I recently used a smaller container ‘cause I only had a couple of rooms of furniture, but I had plenty of room left over. The drivers are all very friendly and they know what they’re doing. The last place where they delivered had tight corners and they were really good about parking it exactly where I needed it. PODS is the way to go and I wouldn’t trust another company.
Reviewed Jan. 24, 2018
I had used PODS when I moved from Philadelphia to Little Rock and they were excellent. I used them again when I moved 370 miles from Little Rock, Arkansas to St. Louis, Missouri. I booked over the phone and the representative I dealt with was very friendly and helpful. We got everything together when I had to make a small change. I just called her back and everything was fine. I needed a 16 and a medium container but they didn’t have a medium anymore, so I used their smaller one. They were both in excellent condition and we had no problems at all. They put an identifier on the lock so if the seal was broken, I'd know somebody got into it between the time it left me and the time I got it back. Also, the drivers were very polite. They came in and put the containers where I needed them. If I suggested something that probably wouldn’t work, they were very knowledgeable saying they couldn't move it to that side and they explained why.
Reviewed Jan. 24, 2018
We sold our home but we didn't have another house to move into. We had a gap of about a couple of weeks in between them. Bekins came out and gave me a quote. But because to store it was just sky-high, I didn't even consider them. My real estate agent told me about PODS and they worked so well for us. It all went really smoothly with their reps and we didn't have any issues. We got the biggest pod but it wasn't near enough so a couple of days later, we got another one. The pods were in good shape and were clean. The PODS team picked all our stuff, stored it and when we got the new place, delivered the pod to it. I was amazed that when we got the stuff back out, nothing got broken nor shifted. I thought it was just for sure because I packed it myself and didn't do a great job.
The drivers were all friendly too and the process so fun to watch because it was quite a procedure, the way it works. Also every driver we got seemed friendly and happy. Everybody was on time per the time schedule they gave us. PODS' service is great. In fact, they recommended Tuxedo Moving to take off all the things on this side and they were really good, too. They were connected with PODS so I was happy for that referral from them. The only thing I had an issue with was PODS' email said I could change things on the internet like to reschedule delivery and pick-up. But the website didn't allow me to do that so I had to call every time. It wasn't a big deal though. And it may have been because I was trying to do it after-hours.
Reviewed Jan. 24, 2018
PODS helped me with moving and storage. Our son moved from California to Nebraska and when I was researching, PODS stood out as being the best move. We didn’t go to U-Haul because they charge by the mileage and we weren’t sure about the container size, etc. However, PODS' advertising was a bit misleading at that time. It said moving from one place to another place, but you have to be within a 50-mile radius of a PODS service center, which he wasn’t. So, we had to rent a 10-feet truck and drive it to where he was going to be living. That was the only downfall we saw but our move was entirely different because we stayed within a 50-mile radius.
Regardless if the container that we got was the correct size or not, we were told we could only rent the big containers, the 16 footer because those are the ones that went out of state. The drivers were great. They were there within the timeframe that they said they would. They called ahead of time and said, "We're coming to drop off the pod." And then, when they picked it up at our previous location, they called and said, "We're coming to pick it up. You don’t necessarily have to be there. But if you are, that's okay." And both times, I was there. Then when we had it delivered, we scheduled for one day, and then we called and said, "Could they do it on this day instead?", and they were able to. They were even able to come and pick it up earlier than what we had originally asked them. Everybody was really very professional about it.
All my items were all there and they were fine. We had tied down everything really well so it was good. They really haven't shifted at all. PODS' advantage is the convenience of not having an unsightly storage bin sitting in your yard if you are moving or having your house redone. If you do need to store, you just put your stuff in a pod, and then it gets stored wherever you need it. It costs to put it into the storage but that's much easier, especially if you have a small area to work with. So far, we've been very pleased and I definitely would recommend PODS to anybody.
Reviewed Jan. 24, 2018
I used PODS a couple of years ago and it was pretty easy to get a container. I had one again in my driveway while I was doing a remodeling job and I had plenty of room for them to put it on site. The prices went up quite a bit from the last time I used them, but both times have worked out for me. I booked the most recent one over the phone and the reps I spoke with when I initially set it up and when I called to have it taken away were both great. I got the larger pod and my stuff were safe in it. The only thing was, towards the end, it was really hard to slide the lock mechanism because it was so rusted. I used one of the big locks that they request when you have storage, like a SheerGuard, and they needed to just use a smaller lock because I couldn’t get in and open the pod.
Reviewed Jan. 23, 2018
We were storing and renovating. And PODS could bring the container here. I did the booking online but then had to call, too, and the representative I spoke with was fine. Our experience with PODS was super easy, and I'd recommend them.
Reviewed Jan. 23, 2018
I like the whole idea of PODS and it's a very nice system. I booked one small 8x8x7 pod online to be used for a move and it was easy to do. A big empty box came, which we were supposed to fill, and it was in fine shape. We were very happy with the experience.
Reviewed Jan. 23, 2018
PODS was recommended so I called them when I needed storage services. I got multiple containers, 16-foot pods, and they were appropriate for my needs. And when I needed adjustments because the amount that I paid would not have been used up and I needed my payment to be prorated, which they did, their service was exceptional. I was very happy with PODS and I would have no problems using them again or recommending them to anybody.
Reviewed Jan. 23, 2018
I had a trailer that I had to empty out and put in a pod so I can tear it down and put another one in its place. PODS moved all of the stuff that was in the pod back into the new trailer and I have one small pod left, the 12 by 12. When I called PODS, their reps were very nice and the young lady that delivered the pod was very informative. The young man that delivered the other POD was the same and the man that came and picked up the big pod and transferred the small pod to another location in my yard did the job very quickly and safely.
The only thing I didn’t care about was that I had to pay an extra fee to move the one POD over to another location since I was paying a monthly fee anyway. I’ve been with PODS for I think six months to almost a year with the two pods. One was all filled up and the one was moved out of the front yard and to the backyard a little bit so I won’t be staring at it all the time while I’m on the porch. I didn’t think I should pay anything. That didn’t make any sense to me because either I paid it or they wouldn't move it. I had a fairly decent experience except for that one incident. People better make sure where they set a pod so they don’t have to pay extra to move it.
Reviewed Jan. 23, 2018
We had two pods delivered, and then picked up, and stored for a few months and then delivered back. Pods provided the service we needed because we needed some storage time at a local storage facility. They worked out for us. We decided they were the best choice to go for that service. Their reps were real helpful and got everything situated. The pods were good containers. They were clean and they were what I needed.
The drivers were good. They called in advance and were on time. One driver had a hard time delivering the PODS because the machine that moved the pod broke down in the middle of the delivery. So he had to kind of drive it away. But it worked out. He was able to take care of it. I talked to him when he came back to pick them up and he said they got the unit replaced. It was all good. It was what I expected it to be. Everything went well and came through. If you're looking to store your items and move things around town, Pods is a good way to call about doing it. I'd recommend PODS.
Reviewed Jan. 22, 2018
Although I have no complaints about the POD unit itself, it did make moving easier... I do have a major complaint about their customer service. My POD delivery was delayed due to snow... This I understand completely but I had to have my POD packed and moved that coming Wednesday which is why I scheduled it Saturday prior to give me the time to load it at my leisure. But since they don't work on Sundays and Monday was a holiday I was left with one day to load it. I asked if they could then make sure that it is delivered in the morning since I had work, and I needed to make sure they had room... All they could do was "request" a time. THIS is my main issue with them... They are not willing to work with you at all.
The moving out went fine even though I had to have all my stuff loaded in one night...but then settlement came up and I needed to make sure the POD wouldn't be delivered to the house until AFTER my settlement... Again they could NOT promise a time, not even around about time. All they could do is "request" which of course means nothing! The main reason people would need PODS is to move from one house to another and this most time requires a lot of planning and scheduling... PODS caused me TONS of stress in this area. Yes all worked out but not with lack of added stress that I did already have from purchasing a house in the first place. I do not recommend them since they don't seem to want to work with you at all. Everything seems to be at THEIR convenience and not yours.
Reviewed Jan. 22, 2018
When I looked on the internet, there was like a chat show and PODS called me back immediately. The next day, different moving companies started calling, but I decided to go with PODS because their customer service was awesome. I’ve never seen a customer service quite like that before, so it was great. The booking process over the phone went great. I was a little concerned about everything concerning the move, but their reps put my mind at ease, and the original gal took care of everything for me. Everybody was so polite every single time I called, so it was a nice experience. I got the middle-size container and it really worked out perfectly. I had some gentlemen pack my belongings so that it’d fit very well and I felt safe. I spoke with the driver that dropped the pod off initially, and he was incredible. I was really pleased with that. I would recommend the company.
Reviewed Jan. 22, 2018
I started with PODS online and it was fairly easy. I also had to get over the phone and the reps were excellent. I used a good-sized container though it could have been twice its size. I live out in the country and I had a building go down, so I stuck everything that could get wet in the container.
Reviewed Jan. 22, 2018
PODS was convenient. I moved three times within a month. At that time, I wasn’t physically ready to do the moving truck again. I talked to PODS customer service over the phone and everybody from PODS was great. I got a 16 footer unit and then they delivered it, loaded it, stored it for about three days, then they came and picked it up.
I was originally going with the smallest unit then the representative informed me that that’s pretty much only good for a dorm room and listed off the furniture that would actually fit inside that. The unit I got was clean. There were no debris, residue, or anything left from a previous move. Everything looked good and in good shape. The driver was awesome, very friendly, and very accommodating. PODS always made sure that they called to let me know that they were on their way because that was a big deal for me. I was going between different properties. They kept in touch really well.
The only complaint that I had about PODS was the actual pod itself. The door mechanism and the locking mechanism was really hard to do by myself. I'm pretty strong but I've had a really hard time opening and closing that door by myself. You need two people to do it. One person to stand on the door to make sure that it was closed enough in order to get the lock in the hole. To do that by yourself was extremely hard and frustrating and just not something that you need to do when you're in the middle of being stressed out. I was really concerned in the area that I was in that I was going to get broken into had I not been able to lock it myself.I definitely would recommend PODS and I plan on using it again. I had no idea that there was even an option for cross country move. Had I known about PODS, I could have saved myself 10 grand and also had I known that it was possible to use it across Canada, PODS would have been my first choice.
Reviewed Jan. 22, 2018
PODS had a better cost, and we could load their pod and take as long as we wanted to load or unload. It was very easy to book online. Because I thought there was only one size, I ended up getting two containers. But the drivers were great and they were definitely polite and responsive.
Reviewed Jan. 21, 2018
I had used PODS before and they gave me a reasonable rate. Although, it would have been nice if they'd given a senior discount. I booked for a mid-sized storage over the phone, and the reps I dealt with were good. The driver who picked up the container was very efficient. There were some trees in the way and he took care not to damage them. One thing I did notice, however, was that the base of the unit was wood, and some of the nails were poking up, so to me, it's a tripping hazard. So, I just taped it down with a lot of heavy tapes so it wouldn't catch the shoe. It would be nice if they could make sure the nails weren't sticking up with the base. It came clean and it was nice that it has the hanging lots for the clothes hangers, which was a nice feature. I also like the fact that they had all the little information posted inside about what to do with spiders and stuff as it was a nice tip. I would recommend them. I had priced out some other units
Reviewed Jan. 21, 2018
We used PODS for moving and then we had our things stored for a few days. Our container wasn't that big but it took everything that we were going to take to our new place. The drivers were nice guys and they told me all about how the pod worked. They put it out on our driveway and it was good where they put it. We tied a lot of our stuff down and everything came in one piece.
Reviewed Jan. 21, 2018
I looked up PODS online but booked it over the phone. I knew that it wouldn't be super cheap, but it was reasonably priced. The rep kept things real simple and easy for me to understand. I'm more of a phone person, but I used the website as a reference like if I needed to go check on something, and it was easy. The container was clean and secure. Also, the drivers were very good and I really liked them. I would recommend PODS and I have recommended it to others. If I ever need to move, they're the ones I'll use.
Reviewed Jan. 21, 2018
I am very pleased with the service that I got and the whole experience with Pods. It was my second time using them. We were doing a construction project. I needed to get all my content on my garage emptied. That’s what I put in the pod. Booking a pod, returning or asking for the container to come back for me to empty were very simple and easy.
There were two different drivers and both were very nice, friendly and jovial. They would talk and had a good disposition. They definitely were very good at handling equipment. I had the container brought in to my driveway, which is fairly narrow and it's limited on both sides by wooden posts. They knew exactly what to do. There was no damage ever done to my property. At no time was anything at risk. They put it exactly where I wanted it and picked it up both times. I'm very pleased with the way they brought the container here, and took it back, and brought it back for me to empty.
The whole thing was very nice. The container was not new. You could tell that it had been used, but it was clean and in good condition. There were no rattles or whatnot. The wood inside was in good condition. The anchors were there. I was happy with the whole thing. It's one of the few things in my whole construction project that went smooth. I already have recommended Pods to a friend.
Reviewed Jan. 21, 2018
I booked with PODS over the phone and their reps were very nice and very helpful. I got the biggest container, the 16 feet, and I felt that I had the correct size. The first time they gave us a pod, it was damaged, so I called them back and they did bring a brand new one out. There was too much of stuff, but my kids helped me and we just put them at their house until I needed them. PODS did a great job, and everything worked out great. I was very pleased with them, and I would recommend them. If I had to move again, I would also do the same thing.
Reviewed Jan. 20, 2018
I was moving into a new house and PODS delivered the 16-foot container in a timely fashion. They had to deliver it to my driveway because I wasn't able to move my furniture into the house. They barely had a 24-hour notice, but they delivered it. I paid them with a credit card. The agreement was that for as long as I had the pod in my driveway, they would use my credit card to pay the monthly fee. I agreed to that, and they did that. When I called to have the container removed, they were here within two hours of the time they said they would be here, and I had absolutely no problem with them. It was a very good experience. I would definitely use PODS again.
Reviewed Jan. 20, 2018
I’ve used PODS for moving and storage, and they were a delight to deal with. I’ve seen them in a lot of places, so I was more familiar with them than any other company. I initially didn’t want to use a storage company and liked the idea of the mobility, which actually worked out in my benefit. I had a 16-foot pod delivered to my house, and the driver who delivered it, as well as the one who picked it up were both extremely polite. They called me ahead of the delivery to let me know that they were coming and said that I didn’t need to be there. They kept me posted, and they put the pod exactly where it was supposed to go. It went very well.
The container was clean, and it didn’t leak. It was what I expected. I had to contact them again to change my plan from having it sit on my driveway to going into storage for a couple of months. PODS is pretty straightforward, they have lots of communication, and their pricing was competitive. I’ve had a pretty great experience with them, and I would definitely use them again if I needed to move or put some things in storage.
Reviewed Jan. 20, 2018
Booking with Pods worked really well. They dropped off a pod for a month. They came and picked it up. The whole process was outstanding. The driver was awesome. He was the same guy that dropped and picked it up. He was very knowledgeable and professional. He said he'd been doing it for a long time. It was nice that it was more than just a job to him. It was something that he kind of owned. In that regard, it was nice because it could have been anybody that dropped something off. I read some reviews online, and some things were good and some things were bad. But with Pods it was good, the driver knew what he was doing. I also had a good experience with their customer service.
Reviewed Jan. 20, 2018
We had a one-time deal with PODS when we had a thing at our condominium development. We booked a container over the phone and their customer service reps were okay. We got the size 20 containers and they were good.
Reviewed Jan. 19, 2018
We got flooded in Hurricane Harvey, and we needed some storage for furniture while we remodeled the house. My wife booked the biggest container from PODS. The container was in good shape. It didn't leak and it was exactly what we needed. Then we had it set in one spot until PODS picked it up. And the driver was great. He picked it up with the little loader thing, then he got it on the truck and got right out.
Reviewed Jan. 19, 2018
I needed pods for us to store some items while we were doing some renovations or clean-ups after a flood. It's two different locations. My experience with the rep has been positive all around. Whatever they said in regards to pricing, delivery, pick-up and location, and everything worked out great. We had the 12-, 16- and the 7-foot containers. I like how they were built. I like how clean they were, and of course, we made sure they came back clean. We had them for a long period of time, so they went through a couple of seasons. And they seemed to do just fine like the materials weren’t damaged. We kept some of them for months. The drivers were very courteous. It was a unique way how they unloaded and loaded, and they didn’t mind me watching them work.
Customer service also kept in touch every step of the way. They communicated with me, "The truck is on its way", "The truck is there", “Your pod has been picked up”. So, it was kind of nice to understand the progression of the process. I definitely would recommend it to other individuals for that storage choice, and I would call again if I ever needed that service.
Reviewed Jan. 19, 2018
We had used PODS before for a move. This time we rented a pod for storage for eight months because we were doing a remodel. Working with their reps went really well. We got their largest container which looked new. Everybody who was there to pick up the pod was friendly and courteous.
Reviewed Jan. 19, 2018
I like PODS' size of the unit available in correlation with cost. I looked at a few others and a lot of the other competitors had smaller units, and I would need multiple units. PODS was easy and affordable so I booked online. Their website was very easy. I was able to schedule my deliveries and pickups and see my cost. The container that I got was the 16 footer. It was clean and functioning and there were plenty of high-down areas. I feel that the size was good for us. I had a three bedroom and two bathrooms in a 16,000 square foot house. We also had a storage unit that we were using for some other stuff, so we didn't have to load our entire home in the pod. The driver called and let us know they were coming both times and put it exactly where we wanted it. They were very nice and professional. I'm happy with the experience, overall.
Reviewed Jan. 19, 2018
The moving service PODS offered from Pennsylvania to Florida was more reasonable. We booked their 16 feet pod in October and we moved at the end of November. We could have used a bigger pod because we still had about a half to three-quarters worth of stuff that was still back where we moved from in storage. But they said that was the biggest pod they had. It was clean and pretty sturdy though. We moved before the drivers picked up the pod at the house we moved from but I was sure they got the pod on time and we got it down here on-time as well. They were excellent and very nice. Most everybody I talked to online was pleasant.
I had a good experience with PODS until I found a broken item, an antique Gone with The Wind lamp. The bottom globe was not broke but the top globe was. I looked online and there wasn't anything to really replace it. And the one that came close to the pattern I have is $190. I initiated contact three weeks ago when we started to unpack stuff. I called right away but I couldn't seem to get a hold of a certain claim department girl down at PODS to ask her what do.
She sent me a claim form via email and I printed it out. But I didn't send it back yet and I've been calling because I have questions. I can't really fix the lamp the way it's supposed to be fixed because they don't make the antique globes anymore. And I want to know if PODS would cover it even if it's not a complete match. I talked to a lady yesterday and she said the girl that handled it was off that day and she sent me over to voicemail to leave a message. She also told me that she would also tell her in the morning. That was the second call I made. I told her that I left a message the last time. And as of today, I have yet to hear from anybody. Other than that, I was satisfied.
Reviewed Jan. 18, 2018
I see PODS everywhere so I figured that since everyone else is doing it, there must be something in it for me. I did a lot of research online, then I called an agent and did things mostly over the phone which was excellent. I was hoping for a smaller container, but then they told me that because of the distance of my move, there was only one option that was going to work for me. So, it was good to know up front.
There was one hiccup when the PODS container got delivered. It went from California to Florida, and my timeframe for getting into the house and receiving it was very tight. When I got there, we'd determined that where I wanted it was not going to work because my driveway was too narrow. And then, there was this policy where the driver wasn't allowed to leave it on the street. So, he showed up, saw that the driveway was not going to work and then left. I had a couple conversations with him on the phone but at the time, I was traveling across the country and I just had a neighbor that was trying to manage it for me. From the sound of it, the driver was frustrated and said, "I don't have time for this. I'm going to go and put it at the storage facility."
I rescheduled a drop off for when I was going to be present. And then, as soon as that driver came by, the same issue came up. But I was able to talk to the regional manager up in Jacksonville, and he was very accommodating. He said, "We can drop it off and we can reschedule this as a drop and pick up on the same day." In that case, the rule of not having it on the street was a little more lax. So, I scheduled movers through the PODS' link to show up when the pod showed up and I had that thing emptied in two hours and they picked it up. It was a pain for them, too. Other than that one little hiccup, I would definitely use PODS again. I liked the humanness of connecting with people. Plus the service was tremendous from start to finish.
Reviewed Jan. 18, 2018
I needed a service for moving and got PODS based on name recognition. I initially booked online, but I also spoke to them over the phone. I got the small container and it was in excellent condition. I did not speak with the driver that picked it up, but the driver that delivered it was great. I would highly recommend PODS.
Reviewed Jan. 18, 2018
PODS helped me with a move. I booked them over the phone and got the smaller container, a seven-foot on height. I'd tell others to make sure that their association lets them take the pod into their driveway. Other than that, I'd recommend them.
Reviewed Jan. 18, 2018
PODS has the flexibility and ability to readily store. I booked 4 of their eight by sixteen containers over the phone and the representatives were very good. They were very helpful especially the first person I talked to who helped me figure out how many I needed. I let them talk me down on the amount and I probably needed one more than I really got. With the 4 pods, I had one delivered early and the other 3 were in storage. The containers were all in really good shape. In fact, I had professional movers helped me with the loading and one of them commented on what good shape the pod was in.
I dealt with the local PODS people and dispatches both in California and in Texas, and they were wonderful and the most helpful of all. When I called them to have the other 3 released from California and sent down to Texas, the gentleman I spoke to was really helpful. Because I had ordered them over time, I told them I wanted to make sure that I didn’t have one shift to a new month because we did in the wrong order and he knew right away what I meant. So, we had to bounce around to get the dates right.
There was also one case where my mover cancelled on me so I called in to the Round Rock facility and they were real good about letting me adjust the delivery date so that I didn’t have to pay any penalties. They worked real close with me to coordinate the delivery of the pod and when I was going to have my crew because I was in a unique and crucial situation. I was renting in a community with strict HOAs and I couldn’t keep the pod more than one night. Then the drivers, except for one, were all very good and capable. That one exception delivered a couple of times and in one case I told him I couldn’t get the door open. He said that he had to move his truck and he’d be back, but he got in the truck and drove off. Other than that, everyone else was great. I had recommended PODS to a friend but he didn’t use them as he felt they were too expensive. Still, PODS is ideal for amount of control I had over the moving experience.
Reviewed Jan. 17, 2018
I booked online with PODS as I needed a driveway storage during a remodel. I called in with a question or two, but everything was very smooth. The reps were friendly and really easy to understand. The driver was here when she said she would be. I came out and watched the process, and it was very interesting and nice. Also, the billing was good. We changed the pickup date since we didn’t get everything set inside the house on time, and even on short notice, they were very agreeable to it.
Reviewed Jan. 17, 2018
I’ve used PODS before so I went with them again. Everything was fine working with their representative. The only issue that I had with the drivers was that nobody came when they said they were coming, both when they picked it up initially, when they dropped it off here at the site, and when they picked it up from the site. They were all early when they initially dropped it off at my old house to load it up, and when they brought it over to the new house to unload it.
Reviewed Jan. 17, 2018
I went with Pods because of their reputation and they’re pretty well-known especially in our area. I’ve always heard good things about them. I called a local guy, Jeff, first and got some information. He told me that online is pretty simple. So after I talked to him initially, I did most of it online. He was very helpful all through it. I had called him a few other times with some other questions and he was always very available and had a lot of information. I moved in and stored for about 15 days or so, and then moved again. Everything was great with them.
Reviewed Jan. 17, 2018
I leased a pod so I could move from my house to a senior place. There was a little lag in the move because of the house sale, so I had PODS deliver a pod so I could load the stuff up. Moving companies charge a lot of money and PODS' cost is a little higher than most storage places, but the appeal was only having to load and unload once. Plus the container they have will definitely protect your stuff as long as you pack it right. I had to change the delivery date a few times, but I did that online and it was very simple. I watched the driver unload and it was a lot of fun. They were extremely careful with the water meter and all the stuff close to the driveway, and they made sure that they got it as far over as they could without being dangerous.
Reviewed Jan. 17, 2018
I was living in Connecticut and selling my house, and I had some things that I wanted to move to San Diego because my wife moved out here the year before. We did it with movers last year and it wasn’t a good experience. My wife suggested PODS and we looked it up. It seemed reasonable, so we booked the pods. I booked over the phone, but the online site was fine. I used it to check up on a couple of things. I had to use it for some kind of gypsy moth declaration that I had to sign, but the people that I spoke to on the phone were very helpful and professional.
I got a seven by seven by eight feet container and it was perfect. We managed to fill it right up, and everything arrived intact and there was nothing broken. It was very well-handled. It was clean when we got it, and it was clean when it left. The two drivers that I met in Connecticut really knew what they were doing. They were professional and courteous. I didn't meet the fellow here because I wasn’t home when he dropped it off, but my wife met him and she spoke highly of him. They brought the container when they said they would, they picked it up when they said they would and they dropped it off in good condition. It took a couple of extra days, but it was no big deal because I was in no rush anyway. Overall, it was a good experience. If I were to move a similar amount of things again, I would certainly consider PODS for that job.
Reviewed Jan. 17, 2018
Comparing the pricing versus using a U-Haul and driving as far as I would have to, it was more cost effective for me to go with PODS. I checked out the sizes online, but when I did the actual booking, I called because I wanted to get verification and the price quotes. The reps were very courteous and helpful. It was a wonderful experience and I'm glad I went with them. I got the smallest container and when I'd seen it, I was surprised how much I could get in it. It was very clean and sturdy. For as much as I'm sure they're used, it wasn't damaged and it was very well taken care of.
Also, I really enjoyed my interactions with the driver. I called to see if I could get a tracking on the container so that I could know where it was at, and everything was right on schedule. It was very entertaining to me to watch them maneuver it down the driveway, in the driveway and then place it exactly where I wanted it. He explained everything to me and told me if I wasn't happy with where he had it, he would move it. PODS exceeded my expectations and I'm very pleased.
Reviewed Jan. 16, 2018
We have had a good word about PODS before. Also their price was reasonable. We had them move a crate from Massachusetts to Nevada. The first time we talked to them, I gave up ‘cause I wasn’t really going anywhere but the second time was really good. We needed more space but the size of the unit we had made us make some good decisions ourselves. The drivers were pleasant. They asked questions and wanted to make sure everything was okay. We had an issue when they got here. We couldn’t open the door. It’s been shifted so much and so, the driver was really helping me trying to move things behind the door to open it. I just hope they improve their online system because it said you can get a quote when you go on there, and you can’t get a quote.
Reviewed Jan. 16, 2018
We were remodeling our house and we had to empty rooms so we needed storing and we didn't want to take all the items to the storage shed. I have seen the PODS containers so I went with them. The pod came to our house and it looked brand new, and we didn't have to go take it to a storage unit. Our drop off experience was fantastic. When the driver came and got the pod, we looked out and the next thing I knew it was gone. However, the pod could not go where we wanted it to go and the driver had to go someplace and take it off, turn it around on his foot so that he could put it where it could go. It was a perfect experience for me. We like the fact that it was on-site and we did not have to drag our stuff to a storage
Reviewed Jan. 16, 2018
I had a favorable experience with PODS. I used to do a job years back where we always used PODS. And since I used to use their services, I used them again for storage 2 months ago. We needed a storage unit at a job site for a short period of time and so I booked a container online. PODS is not expensive and they come and then leave when they're supposed to.
Reviewed Jan. 16, 2018
I previously moved two times, one to Maryland and then back to Illinois, it was a round trip that was about two months apart, and then four years ago, I moved to Georgia and then moved back to Springfield, Illinois. A friend of mine, prior to all of these, had moved from Kansas City to St. Louis and had used PODS, and she highly recommended it. Her stuff all arrived intact, and it wound up being cost-effective for her. So, based on her recommendation, when I was looking to move to Maryland, I priced out several of the drive-it-yourself trucks and PODS and found PODS to be such a load lightener for me. They handle everything. I could hire packers and unpackers through PODS, get local recommendations on both ends, and it wound up being a very effective way to move. I was very happy, and I’ve made each move since then using PODS.
My booking has been a combination of both online and through the phone. So far, I had great results and I knew it was going to be not just cost saving, but energy and effort saving, because they handled everything. And my load has never shifted, I’ve never had damages, I’ve never had broken furniture and I’ve never had crushed boxes.
My first container was smaller, but since then, I've been getting the 16 feet one. The first time, I downsized quite a bit when I moved out to Maryland to be with my family. I left some stuff in local storage that didn’t know whether I was going to bring it later or not. If I had stayed in Maryland, there would have been a second pod, but my son was getting out of the army. It was during government shutdown wherein his contractor job went away, our housing went away so I went back to Illinois. It was a sudden round trip but PODS have helped me be flexible. My stuff was still in a pod in storage out in Delaware when I made the decision to come back to Illinois. So without ever unpacking, I just returned the pod back to point of origin, and I unpacked.
I like that PODS reps are accommodating with things that are both planned and unplanned because they will move your stuff to a place of storage for an indefinite period of time. You get to decide when you’re ready for whatever. I have had the occasion to speak to each of their reps and I’ve never met people who are more accommodating. They explain the process to you and make sure that all your questions get answered. They were very careful about making sure that the pod isn’t damaged on the outside and your stuff isn’t damaged on the inside. They were careful how they load it, keep it level, and they don’t tip it or tilt it.
It has been an amazing blessing to have PODS be my moving company. I would have others seriously consider getting whatever right size container meets their needs, or more than one if necessary, and let PODS move the stuff, keep it intact and have it arrive safely and in great condition. I'd let others deal with their awesome people who are very accommodating on the phone. Every time I needed to call PODS, I have never ever talked to anybody who wasn’t going to the end’s extreme to meet my needs immediately.
Reviewed Jan. 15, 2018
There were some people saying that booking a container with PODS was a good way to go because you could have your time to load it up. When you need it, you'd have your things stored in another place. Sometimes storage could be a problem, too, but we didn’t have the house right away, so it was convenient for us to have it stored. Initially, we got information about PODS online, then once we received whatever we needed, we made the call and spoke to someone. We wrote down whatever the fellow had said and later on, we called them to say that we wanted a pod delivered.
We got the 16 by 8 by 8 unit and the one they gave us was a little old. We were in New York and we got the pod delivered to the driveway. From there, we went down south. Our understanding was it would be stored in New York but it didn't seem that way when we got the billing. At any rate, when we bought our house and we were ready for the pod, we got in touch with PODS and told them where to deliver it. We had good interactions with the driver who picked it up and he told us the way to put the container both in the other state where we were from and this state where we're living now. We knew that PODS gave a whole month’s time to be able to leisurely put everything in the container but we didn't have that liberty because we were a little bit rushed when we had to leave. Other than that, we had a good experience with PODS.
Reviewed Jan. 15, 2018
I availed of moving and storage services from PODS. I started booking online and finished over the phone. Everything’s worked out with my interaction with the rep. Drivers came in while I was at work and everything went great.
Reviewed Jan. 15, 2018
We needed a rental pod to be used for storage on site for a few months while we were moving. I've seen PODS around, and using their container and having it delivered to my place seemed easy. I booked online and the process was straightforward with no issues. It was a very simple system to pick a day and set it up that way. I got a 16-foot container, which was very nice. The whole experience was seamless and I would do it again if I had a need for that.
Reviewed Jan. 15, 2018
My experience with PODS was all positive. I had them for temporary storage when we did renovation for convenience of pick-up and delivery. It was really easy to navigate their website. Plus their rep was efficient. He cut to the chase - got a price, got a quote, availability and scheduled. I got a large container and it was clean and nice. Those are a very tight squeeze and to get it is a great challenge but the drivers did a great job putting it down.
Reviewed Jan. 14, 2018
I had to clean out my parents’ house and I didn’t need a great, big moving company. A realtor in Sanibel recommended PODS, who was going to store my stuff for me. I could do it at my leisure, which was real convenient and it fit what I needed. The rep was very understanding, thorough and he was very empathetic to my situation. And then, the gentleman who came to the house in Sanibel was just as wonderful.
I got the smallest container I could get, going from state to state. We were not there when the driver came to pick it up, but the communication was great. However, I did not like that I could only get into the pod Monday through Friday, 8:00 to 3:00. At the location, you had to call 24 hours in advance and they would bring the pod forward. It was only from 8:00 to 3:00, and then on Saturday, it was 8:00 to 12:00. That was not real convenient, but we managed. I would definitely recommend PODS to anyone else who is in a similar situation. It was a good experience.
Reviewed Jan. 14, 2018
I used PODS for their transport and storage services, and my experience was great. It made it easier to have someone drop the pod off for me. I could load it at my own time. I wound up booking with PODS on the phone, and their representatives were great and helpful. The actual drivers who picked up and delivered the pod were very good. And they called right before they got here, which was good. They were quick and they left the pod where we asked them. I got the large 16-feet pod. And for the most part, I had to put stuff away in other places and a 20-footer would be good, but they didn't have that. The pod that I got was clean and secure, though. I would use PODS again, and I'd tell my friends that they were easy and convenient to use.
Reviewed Jan. 14, 2018
I found the PODS website relatively simple but it was not always performing. So I had called to get some questions answered. Around the scheduling aspect of it. It was just always slow or didn’t show the correct dates. But dealing with their reps has been awesome at the start and great at the end as well. They’re just very kind. They took their time and they were patient. I got the 12' x 8' x 8' and it was perfect size.
The driver who dropped off the container was a little surly but he did the job fine. The guy who picked it up was a really nice guy, did a great job and was courteous and kind. The service was flawless. I would definitely recommend the service. I think it was a great value. It was nice and easy. And when I looked at the alternatives of renting trucks and finding storage and all the times I’d have to move back and forth PODS was definitely a great solution.
Reviewed Jan. 14, 2018
We had the pod delivered here with the intentions of filling it up and then having it moved to a second home that we have. We ended up keeping it because we were doing some remodeling here. And so, we filled it up and we had all new flooring put into our home. Then we emptied it ourselves and took things, and did not have them move it to the other location. But PODS did exactly what they said and it was wonderful. I called them, and they were responsive. The pickup was fantastic as well. It was a cold day and the driver was trying to get in the driveway without going into our grass because it was so wet, and he was amazing. My grandkids and I watched him from the window, and he waved to the kids. He was awesome. We had fun watching him pick it up. I would highly recommend them to anybody else.
Reviewed Jan. 13, 2018
I used 2 16-foot PODS in storage for about a year. I set it all up online and it was fairly easy to sign on and schedule pick up and delivery. I talked to them on the phone on a number of occasions because their appointment windows were 3 hours. And, on a couple of moves, I had tight deadlines of hiring movers, and the placement of the PODS at locations was critical.
It was very difficult to obtain accurate information via phone when calling PODS. The reps were courteous and tried to be helpful, but there’s a company script that they have to adhere to: "We can’t guarantee any specific time that the driver’s going to show up." We get a call within half an hour of them arriving and that’s as good as they could get. However, I had one phone call and I was flat out lied to about that window. The guy claimed that the truck was going to be there in 20 minutes. He was just trying to get me off the phone. But there was no recourse or any way to track that, so that was the only disappointment.
Reviewed Jan. 13, 2018
I needed a container set at my house. I heard some favorable comments on PODS so I booked one with them over the phone. Their rep I talked to was great to deal with. I got the largest pod they had and it was clean when I got it. Then I loaded stuff in it and left it there for several months before they moved it to my new location. Initially, I wanted it picked up on a Friday but they said they couldn't pick it up until several days later. But that would have put me into another month of billing so their rep said that they'd have to charge me for half a month. I said it wouldn't have been reasonable because it was not my fault they were overbooked.
The next day, I called again and reached someone else who took care of it. They did not bill me for half a month and even gave me credit. When their driver came, he was really nice and it took him less than an hour to move my pod. Overall, PODS was very good. They did what they said they would do and in a timely manner.
Reviewed Jan. 13, 2018
We needed to pick up some of our belongings from a moving company in Massachusetts and transport them down to a storage facility in Florida. We looked at moving companies' pricing and we also looked at U-Haul. It seemed a lot more logical to use PODS and besides the pain of a U-Haul, the pricing of PODS was more attractive. Since we did all the research on the phone to understand what went on, we also booked the 16-foot container over the phone. The PODS container seemed very efficient and it has more space compared to U-Haul's 15-foot. In reality, U-Haul's wasn't a full 15-foot because it went over the cab and so one loses space on it.
During the delivery of the container, whoever the driver was, he did a great job putting it exactly as I wanted and it was exactly the most efficient way for it to be loaded. Then the driver who dropped the pod off in Florida did an excellent job, was very friendly and put it exactly what we wanted to do. Everyone with PODS who I spoke to was cooperative and helpful, and it was a good experience.
Reviewed Jan. 13, 2018
I got PODS for moving and storage. Their reputation led me to choose them over others. I got the 16 and 12, and the drivers were very friendly, timely, and made sure that they put the pods exactly where I wanted them.
Reviewed Jan. 12, 2018
We were moving a bunch of stuff from our house to our daughter's house. We were going to drive it and then rent a vehicle because it kept being more. But then, we decided to just load it into a pod and have it delivered. We felt so smug and smart and we were very happy with our decision. I had a friend that had a pod near driveway. And our son had used PODS some years back when he moved from one place to another.
Ordering the pod, I called a guy in Florida who was really nice and thorough. Things were really easy, clear and so straightforward and we thought it was perfect. So, he gave me some numbers that I wrote down and then, I got an email after that. I requested for the smallest one which was nice and sturdy. One of the items that we were going to deliver was my daughter's wedding dress. At first, she was like, "No, no, no. That is not going inside the pod." I'm like, "Okay. You can pick it up whenever you want. It will be here." By the time we got the pod all loaded, she said to put the dress in and so we did, along with her other clothes.
The guy loaded our stuff in and was very nice to explain all the little hooks inside. He told me that we should run the ropes around inside like a spider web to hold everything down. We delivered all our stuff and still had all this extra room. We just kept loading more things in there. It was maybe a third to a half full by the time we got everything in there. The way it was delivered was very cool as well. He parked in the middle of the street and then he lifted the pod up in the air, pulled the car away and drove over. He asked me where I wanted it and was just put at the driveway. It was all extremely easy. Overall, it was great experience and I'd highly recommended them.
Reviewed Jan. 12, 2018
My daughter used PODS when she moved down here from New York. And once before, I used them, too. They were good so I like them. I recently used both their moving and storing services. First, they moved me from Port St. Lucie. And I put my stuff in storage in St. Lucie. Then, I took my stuff out of storage and brought it over here in Tampa. I did the booking over the phone, and their representatives were excellent. The guy who took the initial call that I made took care of me when I was in Port St. Lucie had everything set up for me. I really liked him. I booked a large container and it came in pretty good condition. And the staff and people that put it together for me was excellent. The delivery driver who picked up the pod was right on time and very professional. Everything PODS did for me was first class. I'd tell my friends that they got to give them a call.
Reviewed Jan. 12, 2018
I booked PODS online and the site was very self-explanatory. I got the biggest container that they had, though I probably could have used something bigger. We ended up using a friend of mine's truck and it took three more loads, but it was good because it gave us the ability to do it slowly over. The drivers were all great and very helpful. They were very friendly, they would listen to us and they came out to do stuff without a word or phrase. They brought the container straight to the house and I didn't have to worry about any of that. I've already told people about PODS, and my husband has already recommended them too.
Reviewed Jan. 12, 2018
For the convenience, I used PODS' service for moving and storage. I had a good experience navigating through their website, and everybody was great, very helpful and professional when I called. I got one of the larger containers and it was appropriate, sturdy and durable. Also, the drivers who came were both great.
Reviewed Jan. 11, 2018
My son had one and a half months of waiting till they could get into their new house and they stored things in the pods. And then PODS took the containers and stored them for my son and then brought them out to the new house. I booked everything on the phone because I’m too scared to do things online and their reps were very good. We changed dates, we changed times and they were real accommodating.
Both drivers during pick and delivery were very good. Everything was perfect. They called me from their cells and when they said they’d be there before 8:00 they’d be there before 8:00 or whatever the time was. They gave me like a window and we had no problems. They brought a little padlock and didn’t have any problems at all. They just put them in the driveway and waited on the side like we asked them to. Everything worked out great.
Reviewed Jan. 11, 2018
We were going out of state and went with PODS based on people that have recommended them. I did everything online and the website was very user-friendly. I can chat with people about any question and I love that. We had gone to Manchester to see the pods before we ordered one, ‘cause we weren’t sure size-wise. The gentleman there was really good. He walked us around and showed us the inside, so it helped us make our decision. We went with the big one, which was good ‘cause we had everything in. The cost was quite reasonable considering the move, and the pod we got was in really good condition.
Also, the drivers were great and I can’t say enough about them. They were really sociable and engaging. I felt bad about the kid that came and picked up the pod and it rained. He got wet but he had a good attitude about it. The whole setup was unique, but they called me and they arrived when they said they would. I was going back to work, so I really needed to get the pod, get it emptied and have a couple of days before I actually started work. We also went from New Hampshire to South Carolina and stored it for a few months as well. Everybody was really good about it. We were very happy with everything. There was nothing they said they would do that they didn’t do. We’ll definitely use PODS again and we highly recommend them.
Reviewed Jan. 11, 2018
My experience with PODS was fine, and the delivery was on the date we agreed to. The person who brought it was very helpful. They picked it up on the timeframe we wanted, and it was delivered when we wanted at the new location. We also have used them before and we haven't had any problems with them. Since I was having problems booking online, I had to do it by phone and the rep I dealt with was helpful. But, then, when I was checking my account, I could get online and do that, so I'm not sure what the issue was. I got a 12-foot container, and it had been worn out, but it was not problematic. We locked it. The drivers were fine, and their pricing is ok but it could be better. It was higher than what we anticipated when it was all said and done. But, we were anticipating a short stay and between construction and everything else, it ended up being longer than we expected. Nevertheless, I like the convenience in using it.
Reviewed Jan. 10, 2018
I needed PODS both for moving and storage. My daughter had used them before and she told me about it. I started online, but I couldn’t get finished there. I got to a point where I couldn’t go any further and I couldn’t submit. When I called, I told the girl about that. Everybody, including the driver, was very nice and helpful. I got the 16, but I needed a bigger one and I did not know then that they have one. Still, I’d recommend them.
Reviewed Jan. 10, 2018
When I needed both moving and storage, PODS was the only one willing to do it. I booked it over the phone and the reps I dealt with were great and they did what I asked. I got three 16-foot container and the drivers who picked them up were all polite and knowledgeable. PODS is fabulous.
Reviewed Jan. 10, 2018
I didn’t want to afford the movers coming across the country, so we looked into U-Haul trucks or pods but decided to go with PODS. We booked over the phone and all of the reps were very helpful. The first one talked to us about how much he had to move and about what we would need. He was on the ball with him asking about what we had furniture-wise, 'cause he told us we'd need two bigger pods. He was right, so it worked out real well. There was one time we didn’t get a phone call, but we got an email telling us when the pods were going to be picked up. We used two of their big storage pods to move from Illinois to Virginia. The first pod was an older model ‘cause the inside was plywood, but it was all clean and didn’t smell. The second one we got was more like a fiber glass type, but it was also clean.
With the delivery guys in Illinois and here in Virginia, everybody was on time and they were all very nice. What we were most surprised with was we figured there’d be some shifting, but we had everything packed and tied down. And it was like everything was back in the same spot. We only had one minor piece that was a little damaged, but that was our fault with the way it was packed. The only thing they didn’t tell us, and I wish they did, was that they don’t deliver or pick up on a Friday, Saturday and Sunday. It didn't matter much, but that would’ve been nice to know. Overall I wouldn’t be afraid to do it again. Our neighbor also used PODS coming from Texas, and they were happy as well.
Reviewed Jan. 10, 2018
I used three 16-foot containers from PODS. It took a while for me to move into this other house down south of San Jose in Gilroy so I was in an extended stay and PODS took the containers to their Milpitas Facility and housed on there until I was ready. I finally got into Gilroy and they were right on it. Every time the guys dropped the containers, it was perfect. I did have one container with PACK-RAT but they're terrible and I'll never use nor recommend them.
I like the PODS much better. They are hands-on when it comes to taking care of stuff. Everybody in PODS was chill, professional, and they seemed to ask the right questions. The drivers were excellent too. They know what is going on. My only complaint is their container's flimsy doors. They're like fiberglass and it seemed like a few stuff was pressing against the door and I don't even know how it got like that. It's been how things could shift that they're only taking them off in the area and then placing them on the truck. There's nothing horizontal about where the bulk of the stuff inside would shift.
Reviewed Jan. 9, 2018
I was moving from Virginia to Kentucky and the price of PODS was good and I always see them advertise so I gave them a try. I booked online and everything was just like fast work. Plus the drivers were nice, friendly and cooperative.
Reviewed Jan. 9, 2018
Everything was really nice and we were really glad we went through PODS. I booked with them online and it was easy. I got a 16-foot container and it was very clean and I appreciated that. We stored them for a month and then we moved - it was not very far away as it was just a short distance. When we went to where it was being stored, we felt good about it being very secure. We had the same driver both times and he was very cordial and nice. When they said they were going to be there, they were there. So, it was prompt and easy. Keep up the good work.
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